1 to 25 of 196 Remote Incident Management Jobs

IT Service Manager (Incident, Major Incident, Problem) Join to apply for the IT Service Manager (Incident, Major Incident, Problem) role at ERS IT Service Manager (Incident, Major Incident, Problem) Join to apply for the IT Service Manager (Incident, Major Incident, Problem) role … at ERS Get AI-powered advice on this job and more exclusive features. Job Description IT Service Manager (Incident, Major Incident, Problem) Grade: 4 Reporting to: Head of IT Service Management Location: Hybrid/London About us IQUW is a speciality (re)insurer at Lloyd's (Syndicate … the most difficult insurance risks, helping build products to meet their customer's needs. The role We are seeking a proactive and experienced Major Incident and Problem Manager to take ownership of our Major Incident and Problem Management processes. This role is critical in reducing operational disruption More ❯

Operational Incident Manager £500pd Inside IR35 10 days per month required on site - Locations: London, Cardiff or Manchester ASAP Start emagine is a high-end professional services consultancy and solutions firm specializing in providing business and technology services to the financial services sector. We power progress, solve challenges, and … positive and equitable working environment with our consultants and colleagues, stemming from our core values: Confident, Dedicated, Responsible, Genuine. We are seeking an experienced Incident Manager with a retail banking background to help strengthen our incident management function, which requires immediate enhancements. In this role, you will … be responsible for overseeing operational events and risks, managing high-severity incidents, and leading post-incident reviews. The emphasis will be on hands-on problem-solving rather than strategic planning, ensuring incidents are efficiently resolved while documenting outcomes and driving continuous improvements within the organization. Key Responsibilities: Manage and More ❯

and £58,000 per annum depending on experience Closing date: 1 May 2025 The Cyber Resilience Analyst will report directly to the Cyber Incident Management Lead, forming part of the Information Security Team, which is at the forefront of protecting Critical National Infrastructure from evolving cyber threats. You … services, or compromise information/data. What you'll be doing as a Cyber Resilience Analyst: Support the development, testing, and refinement of cyber incident response planning. Ensuring the delivery of best practices for responding to cyber incidents. Support the creation and ongoing refinement of business continuity and disaster … recovery plans that incorporate cyber resilience elements. Develop and deliver tailored incident response training programs for staff at all levels, from frontline security teams to senior leadership. Maintain clear, detailed documentation of incident management plans, training sessions, exercises, and post-incident reviews. Foster a culture of More ❯

with Financial Database Software will be highly advantageous! The Client: Has an extremely proud history and is one of the UK's largest wealth management firms, which has a heritage dating back to 1742 and a listing on the London Stock Exchange. It's a hybrid role with potentially … taking Calls, Tickets & Escalations via email/portal related to Line of Business Applications Cement relationships with strategic suppliers and key outsource providers & effective management of these relationships. Responsible for supporting the incident management process ensuring, where possible, first-time resolution can be achieved by troubleshooting, diagnosing … Teams Taking ownership of incidents and managing through to resolution from point of contact, proactively keeping the customer informed of progress Responsible for Problem Management processes to reduce the volume of incidents impacting your colleagues Work collaboratively within your team and across the wider IT function to ensure IT More ❯

Preston. Hybrid working 1-2 days per week on site. Typical duties include (but are not limited to): Monitoring and managing day to day incident trends and activities, ensuring SLAs and KPIs are being met. Focus on key areas to maintain Service Desk and Incident Resolver high performance. … the Command Centre, Service Desk and Resolver Teams across all areas of service operations and ensure escalations and actions are progressed. Deputise for the Incident Governance and MIM lead and attend service operation and customer facing meetings. Provide written and oral summary status incident governance reports with executive … summaries, trend analysis and recommendations provided to senior management and stakeholders. Provide training, support and guidance for less experienced team members. Ensure supplier managed Major Incidents and activities are effectively communicated and progressed. Manage multiple major incidents concurrently ensuring that multi-supplier activities are coordinated with clearly documented actions More ❯

Preston. Hybrid working 1-2 days per week on site. Typical duties include (but are not limited to): Monitoring and managing day to day incident trends and activities, ensuring SLAs and KPIs are being met. Focus on key areas to maintain Service Desk and Incident Resolver high performance. … the Command Centre, Service Desk and Resolver Teams across all areas of service operations and ensure escalations and actions are progressed. Deputise for the Incident Governance and MIM lead and attend service operation and customer facing meetings. Provide written and oral summary status incident governance reports with executive … summaries, trend analysis and recommendations provided to senior management and stakeholders. Provide training, support and guidance for less experienced team members. Ensure supplier managed Major Incidents and activities are effectively communicated and progressed. Manage multiple major incidents concurrently ensuring that multi-supplier activities are coordinated with clearly documented actions More ❯

reports on system performance, incidents, and resolutions. Provide regular updates to the IT Manager on system status and projects. Follow ITIL-based processes for incident management, problem management, change management, and service level management. Contribute to the development and improvement of IT policies, procedures, and standards. … Understanding of cybersecurity best practices and tools (firewalls, antivirus, SIEM). Scripting skills (PowerShell, Bash, Python) for automation and troubleshooting. Experience with Unified Threat Management (UTM) Firewalls and other security technologies. Experience with Linux and Linux-based platforms/software. Proven ability to work on infrastructure projects, from conception … with the ability to effectively collaborate with technical and non-technical stakeholders. Strong problem-solving skills and attention to detail. Experience with ITIL-based incident management, problem management, change management, and service level management - certification desirable. Excellent customer service and communication skills, both written and More ❯

multitask, prioritize workload, and manage competing demands. * Experience in analyzing IT logs and event sources is preferred. * Monitor and administer Security Information and Event Management (SIEM). * Malware analysis and forensics research. * Understanding/differentiation of intrusion attempts and false positives. * Investigation tracking and threat resolution. * Familiarity with data … Expertise in computer forensics, cybersecurity laws and regulations, operating systems, and intelligence gathering and sharing techniques. * Strong knowledge of cloud computing, network defence, identity management, incident management, and network security. * Extensive experience in a Security Operations Centre (SOC) environment with a proven background in incident response. … multitask, prioritize workload, and manage competing demands. * Experience in analyzing IT logs and event sources is preferred. * Monitor and administer Security Information and Event Management (SIEM). * Malware analysis and forensics research. * Understanding/differentiation of intrusion attempts and false positives. * Investigation tracking and threat resolution. * Familiarity with data More ❯

Senior IT Incident Officer Arendt & Medernach is the leading independent business law firm in Luxembourg with over 800 professionals. The firm's international team of more than 450 legal experts represents Luxembourg and foreign clients in all areas of Luxembourg business law from its main office in Luxembourg and … insurance, private equity, and real estate to corporate and tax matters. Given the ongoing development of our firm, we are currently recruiting: Senior IT Incident Officer Based in our Hamm office Your role: The Senior IT Incident Officer is responsible for evaluating, improving, and maintaining IT Incident and Problem management process in alignment with ITIL best practices and for managing IT incidents, ensuring their swift and effective resolution to minimize impact on business operations. She/He collaborates with IT and business teams to identify, track, and resolve incidents while maintaining smooth communication with stakeholders. More ❯

Job Description - Service Management Analyst (006145) Description Our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day. It's why we're on a mission to create an automated quoting engine, with the simplest of experiences, wrapped in a … money and that's why good things happen when you meerkat. We'd love you to be part of our journey. As the Service Management Analyst you will act as a key point for CtMs Service Management activities to ensure that we provide a first class service to … you great for this role. Some of the great things you'll be doing: Supporting the definition, documentation, adoption, and operation of core Service Management processes and procedures, including but not limited to Incident Management, Problem Management, and Release Management. Collaborating with the wider business teams More ❯

accounts Undertake customer operational service performance reporting covering service performance against SLAs, trends, costs & improvement plans reviewed with the business owners Take the service management lead in customer major incident management, working in conjunction with internal teams to drive service restoration, and producing high quality post major … incident reports (PMIRs) Take ownership of incidents and requests that are passed to the service delivery teams, providing the requisite support to the wider IT operation Manage both internal and external stakeholders effectively, developing and maintaining lasting relationships Engagement with sales teams and PMO, supporting commercial activities and account … plans As part of continuous improvement, assist with relevant ITIL disciplines - incident management, service transition, problem management, change management, service-level management etc Chair relevant customer meetings Manage customer service on-boarding Support customer retention by resolving customer concerns, liaise with internal teams to resolve More ❯

accounts Undertake customer operational service performance reporting covering service performance against SLAs, trends, costs & improvement plans reviewed with the business owners Take the service management lead in customer major incident management, working in conjunction with internal teams to drive service restoration, and producing high quality post major … incident reports (PMIRs) Take ownership of incidents and requests that are passed to the service delivery teams, providing the requisite support to the wider IT operation Manage both internal and external stakeholders effectively, developing and maintaining lasting relationships Engagement with sales teams and PMO, supporting commercial activities and account … plans As part of continuous improvement, assist with relevant ITIL disciplines - incident management, service transition, problem management, change management, service-level management etc Chair relevant customer meetings Manage customer service on-boarding Support customer retention by resolving customer concerns, liaise with internal teams to resolve More ❯

workspace within 50 miles of Arlington, VA. Supports all aspects of CISA's operational planning efforts including planning that supports cyber defense operations, cyber incident response, incident response to natural disasters and terrorist attacks including: Steady-state, contingency, and crisis-action operational plans, Concepts of Operations (CONOPS), SOPs … our nation's infrastructure including: Development of contingency plans to respond to and recover from impacts to National Critical Functions Cyber defense operational plans Incident management plans Incident coordination plans Threat specific playbooks (ransomware, State and local cyber incident response, etc.) Campaign plans Coordinates and collaborates … operational issues/cyber defense that significantly influence important agency policies and programs. Supports joint exercises to improve cyber defense operations. Implements standard project management principles, including developing plans and schedules, estimating resource requirements, defining milestones and deliverables, monitoring activities, and evaluating and reporting on accomplishments. Organizes and facilitates More ❯

workspace within 50 miles of Arlington, VA. Supports all aspects of CISA's operational planning efforts including planning that supports cyber defense operations, cyber incident response, incident response to natural disasters and terrorist attacks including: Steady-state, contingency, and crisis-action operational plans, Concepts of Operations (CONOPS), SOPs … our nation's infrastructure including: Development of contingency plans to respond to and recover from impacts to National Critical Functions Cyber defense operational plans Incident management plans Incident coordination plans Threat specific playbooks (ransomware, State and local cyber incident response, etc.) Campaign plans Coordinates and collaborates … operational issues/cyber defense that significantly influence important agency policies and programs. Supports joint exercises to improve cyber defense operations. Implements standard project management principles, including developing plans and schedules, estimating resource requirements, defining milestones and deliverables, monitoring activities, and evaluating and reporting on accomplishments. Organizes and facilitates More ❯

close collaboration with other IT Domains, such as IT Strategy and Architecture, Change and Portfolio and Digital Safety teams. Job Purpose The Service Portfolio Management Specialist manages either the I&O Platforms or Workplace Products portfolio, ensuring seamless delivery planning, service portfolio optimisation, and portfolio alignment within other portfolios. … the Platform/Product Increment (PI) planning sessions within their portfolio to align delivery roadmaps and manage dependencies within and across teams. IT Stakeholder Management - Communication & Coordination Effectively communicating about their service portfolio and plan and ensuring coordination and alignment with the rest of the IT portfolio. Collaborating on … planning and forecasting I&O Platform or Workplace Product demand and capacity with the I&O Platforms Partner or Workplace Product leadership. Risk & Compliance Management - Delivery Risk Management Proactively collaborating with Product and Platforms teams in order to identify risks in the delivery of the service portfolio. Defining More ❯

Join Ofwats Corporate Enablers as a Head of Security Operations & Incident Response *Office Location: Birmingham (B5 4UA) with hybrid working * About Us We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales. Our work has genuine … needed; holding water companies to account. Come and work at the source of everyday life. The Role As the Head of Security Operations and Incident Response, you will be responsible for the Security Strategy in Ofwat, our security operations, and overseeing the monitoring and response to security threats and … You Below are some of the key essential experience, skills & knowledge required for this post: Strong understanding of cyber security operations, monitoring, response, and incident management processes. Proven experience in incident management, incident investigation, and response; and up-to-date knowledge of relevant legislation. Experience More ❯

law firm on a permanent basis. IT Service Delivery Lead/IT Support Lead Key Responsibilities: * Manage the User Support team using the Service Management toolset and provides accurate reporting on performance. * Coaching and mentoring the team to ensure that personal development, service standards and are being consistently applied. … identify problems and look to address these with the respective team * Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. * Take accountability for service delivery performance, meeting customer expectations * Liaise with … other internal support teams, internal senior management and suppliers in the day-to-day management of Incidents and Service Requests. And where appropriate initiate the escalation process for Major Incidents. * Take ownership of major incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident More ❯

Incident Assurance Manager Job ID PERM002892ML Department Details The Operational Services directorate is accountable for ensuring the network sites are always accessible and available. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences … at the lowest cost. Reporting to the Senior Incident Assurance Manager, this role will involve relentlessly managing the delivery of Incident Assurance services by the supplier ecosystem to achieve agreed business outcomes and performance targets set by EE/BT, Three and the MBNL AOP. This is a … minimum of two days per week in our Central Reading office. What you will do: Manage and proactively drive Service and Site Availability and Incident resolution and ticketing KPI's and quality issues against contractual obligations and industry benchmarks. Identify and contribute efforts which will improve the methodologies, processes More ❯

CAB). Managing the change and release aspects of a complex and operationally critical IT Service and Platform. Providing an escalation point for Change Management (CM) and Release Management (RM). Making decisions for all technical changes. Co-ordinating releases and interdependencies. Identifying and managing problems, risks, issues … professionalism within which each member understands their role, responsibilities and is enthused to deliver their best work. Provide support to the operational and strategic management of this area of Leidos business including SME support to proposals for future work to benefit the customer. WHO DO WE NEED? We are … Experience of managing sizeable application support contracts Experience of managing teams of highly qualified technical staff Worked within ITIL based framework, with experience of: Incident Management Problem Management Change Management Release Management Experience of monitoring service against agreed service levels Experience in reporting and analysing More ❯

EHSM implementation and Support programs. Experience across Electricity (preferred), or Gas or Water Utilities industries, North America In-depth knowledge in the areas of Incident Management, Compliance Management, Waste Management, Emissions Management and Health & Safety Management Must have experience in SAP EHS integration with More ❯

of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose. We are ambitious in both our mission and our … successful implementations Creating design alternatives, producing work estimates, recommendations, and securing agreement on designs that satisfy customer requirements and reflect industry best practices Project Management Establishing a shared vision of project success during project initiation and confirming a common understanding of project scope, delivery approach, task ownership, and deliverables … Controlling and communicating project scope, schedule, budget, and risk to customers and management Leading regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions that drive projects to completion and minimize time to value Business Analysis Gathering and documenting customer functional and More ❯

of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose. We are ambitious in both our mission and our … successful implementations Creating design alternatives, producing work estimates, recommendations, and securing agreement on designs that satisfy customer requirements and reflect industry best practices Project Management Establishing a shared vision of project success during project initiation and confirming a common understanding of project scope, delivery approach, task ownership, and deliverables … Controlling and communicating project scope, schedule, budget, and risk to customers and management Leading regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions that drive projects to completion and minimize "time to value" Business Analysis Gathering and documenting customer functional and More ❯

of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose. We are ambitious in both our mission and our … successful implementations Creating design alternatives, producing work estimates, recommendations, and securing agreement on designs that satisfy customer requirements and reflect industry best practices Project Management Establishing a shared vision of project success during project initiation and confirming a common understanding of project scope, delivery approach, task ownership, and deliverables … Controlling and communicating project scope, schedule, budget, and risk to customers and management Leading regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions that drive projects to completion and minimize "time to value" Business Analysis Gathering and documenting customer functional and More ❯

working, Manchester Office 3 days a week. Salary:- to £60k + Bens Environment:- Network Operations, 1st and 2nd line Faults, ITIL, Trouble Ticketing, Change Management, Incident Management, Problem Management, Escalations, Suppliers, Team Management (20 staff), SLA's, CAB, IP, Unified Comms, CX, Network Security, SalesForce. …/7 basis. The role includes managing and developing the team as well as owning the process for all escalation, change, problem and incident management. You would have strong customer service experiences with a focus on delivering a seamless service. The ideal candidate would be used to working in More ❯

collaborative and dedicated security and business continuity manager, to focus on the protection of project critical assets and maintain Business Continuity (BC), Resilience and Incident Management (IM) strategies and plans. Reporting to the head of security, the security and business continuity manager will be responsible for implementing a … meetings, read literature, and participate in training or other educational offerings to keep abreast of new developments and technologies related to business continuity and incident management. Create and oversee area contingency plans, development, and operation. Create BC plans for core risks. (7 defined risks) Create and administer training and … data to HS2 Compile and submit quarterly return for HS2 on SCS resilience capability The Ideal Candidate Required Qualifications & Skills Proven experience in Security Management, Business Continuity, Risk Management, or other resilience disciplines Prior experience in Business Continuity/HILP (High Impact, Low Probability) risk management functions More ❯