1 to 25 of 503 Remote Incident Management Jobs

the effective delivery, governance, and continuous improvement of end-user computing services across LCC. The role ensures seamless IT experiences for staff and stakeholders by embedding ITIL 4 service management practices, Agile methodologies, and ITSM frameworks, while also assuring outsourced IT services and vendor performance. Operating at SFIA Level 4, this role involves service management, operational support, problem … governance. Work with the security team to maintain compliance with NIST CSF 2.0 Maturity Level 5, embedding cyber resilience and security best practices into service delivery. ITIL 4 Service Management Implementation Ensure all ITIL processes including incident, problem, change, and request fulfilment processes follow ITIL 4 best practices. Drive the implementation of service improvement initiatives, ensuring continuous enhancement … disruption and efficient resolution. Work with the IT Supplier to enhance first-time resolution rates through automation, AI-driven support, and digital self-service models. Strategic Vendor & Outsourced Partner Management Assure outsourced IT providers against the LCC outsourcing contract, ensuring SLAs, KPIs and other measures defined are met. Act as the primary liaison between LCC, managed service providers, and More ❯

and services it needs), Guide (guiding the business through change using expertise and experience) and Guard (always protect the business). What you'll be doing: Supporting IT Services (Incident Management/Request Fulfilment): Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised, diagnosed and managed in the Service Desk IT service management … informed Work with third parties and colleagues to investigate, accurately diagnose, analyse & resolve issues and service interruptions and to resume normal service as soon as possible, following the approved incident management process Refer all requests that cannot be directly resolved at Service Desk level to the appropriate person, team or service provider whilst ensuring the customer is communicated … to effectively Escalate Major Incidents or complaints as appropriate Change Management/Problem Management/Project Management: Identify and report recurring incidents to BTS Service Desk Management team to prevent problems Attend bi-weekly problem management meeting where required to represent the Service Desk Attend Weekly CAB where required to present and represent Service Desk More ❯

provide the necessary technology, applications, and services), Guide (assist the business through change using expertise), and Guard (protect the business). What you’ll be doing: Supporting IT Services (Incident Management/Request Fulfilment): Ensure all incidents and service requests are logged, accurately identified, categorized, prioritized, diagnosed, and managed using the Service Desk IT service management tool … before closure. Maintain detailed, accurate, and consistent records of calls and keep customers informed. Collaborate with third parties and colleagues to investigate, diagnose, analyze, and resolve issues promptly, following incident management procedures. Refer unresolved requests to appropriate teams or service providers, ensuring effective communication with the customer. Escalate Major Incidents or complaints as necessary. Change Management/… Problem Management/Project Management: Identify and report recurring incidents to prevent future problems. Participate in bi-weekly problem management meetings and weekly CAB meetings to represent the Service Desk, communicate changes, and obtain stakeholder approval. Utilize project management methodologies and agile practices to improve communication and planning for service developments or changes. Act as a More ❯

implementation of strategies set by the leadership team. Implement and Manage an effective Staff Training and Awareness program to promote best practices. Adopt a continuous improvement approach to the management of Information Technology, Information Security and Privacy. Ensure that main stakeholders are informed and consulted via an effective Management Review process. Risk Identify information security threats and manage … an effective Vulnerability Management Process. Maintain an effective, proactive Risk Management Framework. Manage and maintain the Satalia Risk Register. Ensure an effective Incident Management procedure and Business Continuity Plan are maintained. Compliance Manage an effective Audit Programme to check compliance against key control requirements. Ensure an appropriate level of support for annual external audits required to … Cyber Essentials Plus requirements. Work in partnership with development staff to embed best practices in the development processes throughout the software development lifecycle. Devise and embed an effective Vendor Management programme to ensure the service provided by critical suppliers meet organisational requirements. Operational Oversee all technology operations and evaluate them according to established goals. Oversee the management and More ❯

Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

Digital WorkSpace Technical Product Manager who’ll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You’ll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You’ll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

Digital WorkSpace Technical Product Manager who’ll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You’ll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You’ll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

team, you’ll work closely with both the business and Focus value stream teams to ensure that Focus services are delivered in alignment with 1st Centrals goals, providing effective management of escalated Focus incidents, problems, and changes. You’ll play a key role in the Focus operational change process, driving improvements, supporting the development of the new function, while … the role: You’ll have proven experience working within a senior software role, preferably in a high-paced and empowered organisation. You'll have strong experience in service delivery management, including the coordination of cross-functional teams, managing escalations, and overseeing change processes. You’ll have detailed experience working within a DevOps organization, collaborating with Development teams, Architecture, Devops … with Azure cloud services and related platforms (Azure Active Directory, Azure Automation, Azure DevOps, etc.). You’ll have a solid technical background with strong understanding of IT service management processes (incident, problem, change management), especially in cloud and hybrid environments. You’ll have experience working with and managing Service Level Agreements (SLAs), reporting on performance, and More ❯

Line support to all back-office users across the UK. Working as a team, you’ll ensure all incidents and service requests are logged correctly in the IT service management tool, following initial triage. The team works closely with colleagues from all areas and support partners to help resolve incidents within agreed SLA’s. What we are looking for …/support partner for investigation/resolution when required Experience in giving 1st line support for basic POS, printing, MS Office and user connection issues Able to follow the Incident Management and Request Fulfilment Process Perform initial diagnosis on all incident reports ITIL Foundation certificate is advantageous About Fenwick Fenwick is the UK’s largest family-owned More ❯

internal platform support services, ensuring reliable, scalable, and secure 24 7 support across the organisation. The ideal candidate will bring a deep understanding of IT operations, internal systems, service management, and stakeholder engagement, particularly within a high-growth, technology-driven environment such as electric mobility or energy tech. Develop a strategic alignment in line with the CTO to ensure … Establish and enforce IT policies, standards, and procedures to ensure high availability, performance, and security. Lead a 24 7 support model for internal platforms and services, including service desk, incident management, access control, and remote support. Ensure high-quality internal service delivery through ITIL-aligned practices, KPIs, and SLAs. Drive automation and self-service capabilities for common support … and business operations. Deliver demonstrable progress in the company's use of AI technologies. Build and lead a high-performing IT operations and support team, including recruiting, coaching, performance management, and professional development. Manage relationships with external vendors, MSPs, and technology partners to ensure cost-effective and reliable service delivery. Collaborate with InfoSec and Legal teams to ensure compliance More ❯

escalation for service desk colleagues to help them resolve tickets the same day (preferably the same hour). Log tickets for the customer and ensure you are following the Incident Management process every time – “if it’s not in the ticket, it didn’t happen”. Maintain ticket Q so all tickets include a daily update. The standard … is to avoid having tickets older than 2 weeks that do not have a full plan of action to move to resolution. Change Management – Ensure that you always log a change in accordance with our change management process to fix a fault or satisfy a work request. Help the Service Desk and wider teams quickly identify security or … a major incidents. Update the customer every 30 minutes. React to monitoring alerts as soon as they are raised and work with Service Desk colleagues to ensure the incident is resolved as quickly as possible and to ensure we do not receive the alert again. Keep Knowledge Base updated so that others can resolve the issue if the alert More ❯

their business brilliant. Job Description Purpose of the role The Senior Service Desk Analyst role plays an integral role between the performance and productivity of Analysts, whilst supporting the management and leadership of the team as a whole. Demonstrating experience of how the team operate, in order to leverage opportunities to enhance knowledge and skills whilst striving to maintain … complaint, Senior Service Analysts utilise their more Intricate knowledge and experience of products, service, and the function members to drive service improvements as well as taking on the effective management of more complex IT tickets. This role acts as a progression for those seeking more technical capabilities or opportunities to pursue a management career path As ambassadors of … Doing Supporting the coordination and allocation of workload across the team, where possible applying knowledge and experience to align activity where skillsets are strongest in order to deliver successful Incident management and request fulfilment. Using enhancement technical skills and experience to manage more complex tickets and tasks, as well as considering ways to Impart knowledge and skills within More ❯

stakeholders in Risk, Technology and Operations, as well as establishing yourself as a Subject Matter Expert (SME) for cyber security within the organisation. What will you be doing? Lead incident response for potential incidents identified, ensuring that incidents are correctly reported and documented in accordance with the relevant policies and procedures. Act as the primary point of contact for … required. Provide a Technical Escalation Point during security incidents, working collaboratively to establish the extent of an attack, the business impacts, and advising on how best to contain the incident along with system hardening and mitigation measures to prevent a re-occurrence. Provide supervisory support to the Security Operations Manager where necessary and help develop talent within the team … information, coordinate responses, and improve inter-team relationships. Previous experience within a Security Operations role. Exposure to key security technologies, such as IDS, Web content filters, AV, SIEM, Vulnerability Management, Firewalls, and awareness of their purpose in a layered security approach alongside analysing their outputs for security anomaly detection. In-depth understanding of the cyber threat landscape, advanced adversary More ❯

and LLM-based solutions to enhance banking operations and customer experience. · Stay updated on advancements in AI/ML technologies and recommend innovative applications within the banking domain. Project Management & Client Engagement · Lead project planning, tracking, and reporting activities, including maintaining project schedules, risk registers, and status reports to keep stakeholders informed. · Facilitate client engagement sessions, workshops, and collaborative … compliance requirements. · Manage expectations and communicate complex technical concepts in a clear, business-friendly manner to diverse stakeholders. Quality & Compliance · Ensure all project deliverables comply with internal audit, risk management, and regulatory guidelines. · Support change management, incident management, and operational risk reporting related to AI and automation projects. · Drive process improvement initiatives by leveraging AI and … to automation and AI technologies. · Strong understanding of Generative AI, Large Language Models (LLM), and Retrieval-Augmented Generation (RAG) concepts and their application in financial services. · Proficient in project management practices including project tracking, status reporting, risk management, and stakeholder communication. · Skilled in preparing Business Requirements Documents (BRD) and functional specifications. · Ability to engage effectively with clients and More ❯

infrastructure. Your Role As an IT Pod Lead, the main purpose of your role is role is ultimately the provision of IT Support to TLT, this includes: Provide line management for a small number of Tech Experts to ensure that all IT related issues are dealt with efficiently and expediently. Act as mentor and coach, ensuring that the skill … Being available to take inbound and outbound phone calls from/to our employees and partners, clients and other external parties, meeting KPI targets and delivering excellent customer service. Incident Management - manage escalations from the team and log all incidents and service requests in the IT Service Management tool ensuring detail is captured and updated through the … in relation to all TLT IT systems such as user permissions and account creations; configure and install hardware, including PC’s, Laptops, Thin Clients, Tablets and Mobile Phones Problem Management - escalating major incidents quickly and efficiently to the IT Technical Support Team Leader or to the third line support and manage communications between 1st and 2nd line teams and More ❯

for querying, troubleshooting, and data validation. Solid understanding of application testing methodologies , defect tracking, and release management. Demonstrated ability to investigate and resolve issues methodically and independently. Familiarity with incident management and ITSM tools (e.g., ServiceNow, JIRA). Experience working in Agile or DevOps environments is a plus. Excellent communication and leadership skills. Bachelor's degree in Computer More ❯

robust support procedures. Escalating complex issues to appropriate internal experts while maintaining ownership and visibility. Collaborating regularly with customers, third-party vendors, and internal software teams to ensure effective incident management. Contributing to continuous improvement initiatives, suggesting workarounds and fixes to restore normal service efficiently. Growing your knowledge of our applications, banking processes, and support tools through technical and More ❯

Date: 02.08.2025 Job Description: Job Description Purpose of the role The Senior Service Desk Analyst plays an integral role in enhancing the performance and productivity of Analysts, supporting team management and leadership. The role involves leveraging operational knowledge to improve skills, maintain quality, and enhance customer experience. It includes managing complex IT tickets, supporting escalations, and acting as a … role emphasizes delivering a best-in-class experience and continuous improvement for customers. What you will be doing Supporting workload coordination and allocation across the team to ensure effective incident management and request fulfillment. Managing complex tickets and sharing knowledge through training and mentoring. Coaching and developing analysts to provide exceptional customer service. Providing training, support, and contributing … incidents and requests are properly categorized, prioritized, and resolved with excellent communication. Working to SLAs and KPIs, aiming to exceed them. Maintaining detailed and accurate ticket information throughout the incident lifecycle. Collaborating with third-party vendors and suppliers to drive resolution. Supporting first-time fix initiatives and data management improvements. Contributing to the departmental knowledge base. Performing other More ❯

require that the individual give in-person, hands-on help at the client device level. Responsibilities Evaluate documented resolutions and analyze trends for ways to prevent future problems. Alert management to emerging trends in incidents. Rollouts and operation system on-boarding projects. Deployment Implement software releases and roll-outs according to Change Management best practices. Manage hardware life … in Microsoft Active Directory and IP network administration. Proven experience in customer service, supporting multi-platform systems and related applications. ITIL V3 certified (an asset) Experience with an enterprise Incident Management System. Experience with enterprise software deployment tools. Experience with enterprise performance monitoring and reporting tools. Experience with Cloud backup software. Knowledge of advanced computer hardware, including desktops More ❯

data platform architectures as a foundation for advanced analytics development. Monitor and optimize data platform performance, scalability, and cost. Overseeing day-to-day operations of the data platform, including incident management, disaster recovery planning, and system updates. Designing and managing data lifecycle management, including versioning, archiving and retention policies. Work with analytics teams to develop data models … CCPA); ability to evaluate potential vulnerabilities and recommend mitigations. Ability to identify technical risks and performance bottlenecks, then devise strategies to mitigate or optimize. Understanding of data lineage, metadata management, cataloguing tools, data quality frameworks, and data stewardship processes. Basic knowledge of event streaming tools for real-time data ingestion and processing (Kafka or other). Drive for evaluating … practices. Experience in evaluating third-party solutions, negotiate contracts, and build productive relationships. Ability to identify gaps in delivery plans and be able to mitigate through thought leadership and management skills. Education And Qualifications Graduate degree in Computer Science, Statistics, Information Systems or another quantitative field 5+ years of experience in a Data Architect Role, preferably working in cloud More ❯

of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you! About the role We are looking for an Incident Analyst on a 12 Month Fixed Term Contract. The Incident Analyst will the perform daily management of the incident backlog through the effective collaboration with the … resolver teams. The role will help develop a centralised information repository to enable the efficient identification and resolution of incidents across all priorities when they occur. Reporting to the Incident Manager you will aid with the adoption and continual improvement of the Incident Management process and all associated procedures. As an Incident Analyst in HL you … will have the opportunity develop your technical and non-technical skills, with the prospect to further your career in IT Service Management to become a Service Delivery Manager, Relationship Manager, Service Level Manager or Process Owner for any other ITIL processes. What you'll be doing Management of the incident backlog, ensuring incidents are resolved within agreed More ❯

us and have most of the skills or experience we're looking for, please go ahead and apply. We’d love to hear from you! About the role The Incident Analyst will the perform daily management of the incident backlog through the effective collaboration with the Service Desk and resolver teams. The role will help develop a … centralised information repository to enable the efficient identification and resolution of incidents across all priorities when they occur. Reporting to the Incident Manager you will aid with the adoption and continual improvement of the Incident Management process and all associated procedures. As an Incident Analyst in HL you will have the opportunity develop your technical and … non-technical skills, with the prospect to further your career in IT Service Management to become a Service Delivery Manager, Relationship Manager, Service Level Manager or Process Owner for any other ITIL processes. What you’ll be doing Management of the incident backlog, ensuring incidents are resolved within agreed SLAs. Analyse incident data to identify trends More ❯

The team provides global 24x7 security operations and monitoring for cybersecurity events affecting Experian. You will be a part of the first line of defence in Experian's broader incident response and incident management departments, responsible for receiving and prioritizing cybersecurity alerts, including being the dedicated contact for potential security incidents reported by users (e.g., Experian employees … on the results of assessment, this team is then responsible for investigating, containing, eradicating, and recovering from events falling in its scope or escalating higher-risk events to dedicated incident response and management teams in the CFC. This role is critical in ensuring the handling of potential threats and plays a part in improving security operations. This is … Please note that in this role, you will have an 8x5 Monday-Friday schedule, with flexibility to respond to after-hours pages for potentially major security incidents to support incident response efforts and may include assignment to an on-call rotation for evenings, weekends, holidays. Summary of Primary Responsibilities As the Cyber Defence Analyst, you will: Contribute to daily More ❯

login/join with: The IT Service Desk Analyst serves as the initial point of contact for customers, handling incidents and requests, and maintaining information within the IT Service Management (ITSM) tool. This role also encompasses a variety of administrative duties. Please note that this role operates on a shift pattern, rotating between the hours of 8am to 7pm … Customer Support : Provide first-line support for incidents and service requests, logging and responding to all customer contacts, including walk-ups, phone calls, emails, and self-service portal communications. Incident Management: Perform initial diagnosis on all logged issues/incidents, taking appropriate steps to resolve faults and ensuring comprehensive details are captured from customers. Ticket Management: Regularly … review and update incidents, ensuring timely and efficient resolution while keeping customers informed of progress. Communication: Proactively inform customers about the status of their incidents/service requests. Problem Management: Assist with root-cause analysis for problem management tickets. Documentation: Maintain effective records of work for current resolution procedures and internal processes within the team. Knowledge Management More ❯