151 to 175 of 254 Remote SLA Jobs

tools, and own escalation pathways for complex or novel fraud cases in partnership with Legal, Compliance, and Customer SupportEnsure the analyst team maintains SLA and QA standards across high-volume, real-time alert queuesServe as the primary point of coordination between payments and banking Fraud Operations and Customer Support, Compliance ...

Capgemini, a global leader in technology and consulting, seeks an SIAM Service Reporting and Service Level Analyst to govern performance reporting across a multi-supplier environment. The role focuses on accurate measurement, analysis, and reporting ...

iD Mobile, part of Currys plc, invites applicants for a Service Delivery Manager role based in London with hybrid working. You will oversee service delivery across supplier partnerships in a fast-paced MVNO environment, ensuring ...

programme. This role focuses on moving the Service Desk away from reactive ticket management towards a structured, automated ITSM model, delivering measurable improvements in SLA performance and end‐user experience. #J-18808-Ljbffr ...

seeking a Head of Service Delivery for a 12-15 month FTC based in London. The role leads service delivery across multiple regions, ensuring SLA compliance, strong customer satisfaction and continuous improvement. You will oversee incident, problem, change and knowledge management, define service delivery frameworks, report KPIs, and collaborate with ...

Previous experience supervising an IT Service Desk, ideally within a law firm environment Strong understanding of IT Service Management principles Experience working with SLA and KPI driven environments Proven ability to lead, coach, and motivate technical support teams Experience managing ticket queues, joiner, mover and leaver processes ...

home. What you’ll bring Excellent negotiation skills, including experience drafting and managing contracts of varying values and complexity. Strong supplier management and Service Level Agreement management capability. Knowledge of purchasing systems, procurement processes, and contractual frameworks. Up‐to‐date MS Office skills, with strong Excel capability. About ...

ensure operational excellence. Triage and resolve technical issues raised by customers and internal teams. Lead or contribute to post-mortems when contractual service level agreement breaches occur, identifying root causes and driving preventive improvements. Operate the AI decision engine to make targeted improvements to automation accuracy. Update customer workflows when ...

negotiate contract terms covering performance, risk allocation, compliance, business continuity and governance requirements. Ensure all contracts contain clear scope, deliverables, pricing schedules, payment terms, SLA and KPI requirements, reporting obligations and governance arrangements. Challenge supplier-proposed contractual positions and negotiate commercially balanced agreements that protect Apollo's interests. Maintain visibility ...

service requests, keeping customer-facing AI services stable and well supported. Role responsibilities: Monitoring network, power, environmental, server and GPU alarms, responding within SLA Performing initial troubleshooting and incident triage Owning tickets through to resolution with accurate documentation Escalating clearly to engineering, field operations or vendors when required Coordinating site ...

introduced through the PRA/FCA regulation around Operational Incident Reporting (PRA SS1/26)Third Party Vendor Management Monitoring important third-party arrangements, SLA performance, & KPIs.Third-party due diligence and ongoing monitoring.Onboarding and lifecycle management of vendors including contract reviews.Third-party arrangement inventory & systems records additions & updates.Contract assessment & remediation ...

your team -- not just to report on them.Partner with Marketing on target account prioritisation, outreach sequence quality, and campaign-to-meeting conversion. Establish the SLA between the SDR team and Marketing and own the outcome when conversion drops.Identify and implement AI-driven process and tooling improvements that move performance meaningfully. ...

support or technical issues and work closely with Sales, Account Management, Support, Billing, and other Technical teams to ensure resolution Monitor usage, SLA adherence, failure rates and consult with client and account manager on best practices to improve metrics and success overall Develop expertise in the product capabilities and leverage ...

support or technical issues and work closely with Sales, Account Management, Support, Billing, and other Technical teams to ensure resolution Monitor usage, SLA adherence, failure rates and consult with client and account manager on best practices to improve metrics and success overall Develop expertise in the product capabilities and leverage ...

customer on any support or technical issues and work closely with Sales, Account Management, Support, Billing, and other Technical teams to ensure resolutionMonitor usage, SLA adherence, failure rates and consult with client and account manager on best practices to improve metrics and success overallDevelop expertise in the product capabilities ...

accountability. Reporting & strategic leadership: Define and own the entire KPI framework for Payment Operations (including exception volumes, processing times, transaction success rates, and partner SLA performance). Translate complex operational data into clear, proactive recommendations and act as a decisive escalation point for complex operational incidents Bonus Points ...

deploy, and maintain database systems and solutions Provide expert technical guidance to colleagues, stakeholders and customers Support database systems to ensure availability, performance and SLA compliance Manage database security, integrity, and compliance with data standards. Develop, implement, and maintain backup and disaster recovery procedures Deploy and configure database solutions into ...

market demand, customer footprint, and internal product needs. Make high-leverage bets; say no to edge cases. Work with providers on roadmap alignment, SLA management, feature prioritisation, and support escalation. Define compliance and regulatory strategy partner with legal and compliance to navigate PSD2, Open Banking, local payment regulations, fraud/ ...

days from home, reporting to the Head of Group IT. You will drive SOP adoption, manage rota coverage, and act as escalation point for SLA risks while partnering with the People team to ensure staff growth, onboarding, and performance accountability across the desk. #J-18808-Ljbffr ...

leverage through automation and workflow design. What Role Involves Field Operations Own day-to-day performance across first-time fix rates, resolution times, SLA adherence, and engineer productivity Line manage the team and build the management structures and playbooks that underpin geographic and volume expansion Senior operational relationships with institutional ...

remote-enabled working Key Responsibilities Receive and triage email/CRM (corporate management system) enquiries. Accurately uploading cases onto the database, meeting Service Level Agreement timescales Support the team with general administrative duties. Sending acknowledgement letters and standard correspondence using approved templates. Forwarding information received to the teams Uploading documents ...

senior stakeholders within vendors to triage, escalate and resolve client support queries and ensuring the customers are kept up to date within the appropriate SLA'sLead technical quarterly business reviews for strategic ITAM vendors providing constructive feedbackBe at the forefront of new product technology/service offerings through vendor training ...

senior stakeholders within vendors to triage, escalate and resolve client support queries and ensuring the customers are kept up to date within the appropriate SLA'sLead technical quarterly business reviews for strategic ITAM vendors providing constructive feedbackBe at the forefront of new product technology/service offerings through vendor training ...

senior stakeholders within vendors to triage, escalate and resolve client support queries and ensuring the customers are kept up to date within the appropriate SLA'sLead technical quarterly business reviews for strategic ITAM vendors providing constructive feedbackBe at the forefront of new product technology/service offerings through vendor training ...

senior stakeholders within vendors to triage, escalate and resolve client support queries and ensuring the customers are kept up to date within the appropriate SLA'sLead technical quarterly business reviews for strategic ITAM vendors providing constructive feedbackBe at the forefront of new product technology/service offerings through vendor training ...