176 to 200 of 256 Remote SLA Jobs

senior stakeholders within vendors to triage, escalate and resolve client support queries and ensuring the customers are kept up to date within the appropriate SLA'sLead technical quarterly business reviews for strategic ITAM vendors providing constructive feedbackBe at the forefront of new product technology/service offerings through vendor training ...

senior stakeholders within vendors to triage, escalate and resolve client support queries and ensuring the customers are kept up to date within the appropriate SLA'sLead technical quarterly business reviews for strategic ITAM vendors providing constructive feedbackBe at the forefront of new product technology/service offerings through vendor training ...

senior stakeholders within vendors to triage, escalate and resolve client support queries and ensuring the customers are kept up to date within the appropriate SLA'sLead technical quarterly business reviews for strategic ITAM vendors providing constructive feedbackBe at the forefront of new product technology/service offerings through vendor training ...

senior stakeholders within vendors to triage, escalate and resolve client support queries and ensuring the customers are kept up to date within the appropriate SLA'sLead technical quarterly business reviews for strategic ITAM vendors providing constructive feedbackBe at the forefront of new product technology/service offerings through vendor training ...

Lambda-backed business logic, Customer Profiles, and dynamic data-driven routing Implement Amazon Connect Cases and Tasks solutions: case templates, queue-based work allocation, SLA/TAT monitoring, approval workflows, and migrations from legacy case systems (e.g., consolidating hundreds of service categories and thousands of business rules into a unified ...

compliance plumbing enterprise partners audit, including guardrails, content filtering, and PII redaction integration pointsKeep revenue-critical deployments healthy through observability, alerting, incident response, and SLA performanceBuild the platform capabilities forward-deployed engineers configure for partner telephony integrations and go-livesRaise the engineering bar through code review, architecture reviews, and mentoringAn ...

plumbing enterprise partners audit, including guardrails, content filtering, and PII redaction integration points Keep revenue-critical deployments healthy through observability, alerting, incident response, and SLA performance Build the platform capabilities forward-deployed engineers configure for partner telephony integrations and go-lives Raise the engineering bar through code review, architecture reviews ...

ingestion, event pipelines, batch/stream processing workloads using both distributed event streaming technologies and Apache Flink and/or Apache Spark with clear SLA’s and repeatable deploymentImplementing metadata, lineage and catalogue capabilities and implementing policy-based security and governanceEssential experience of the Associate Data Fabric Engineer:Previous experience ...

Weights & Biases by CoreWeave is seeking a proactive support engineer to respond quickly to user inquiries, triage issues, and maintain SLA-backed response times. You will collaborate with engineering and product teams to troubleshoot and improve our AI tooling and documentation, while enhancing customer satisfaction. In this London-based role ...

manage risks, issues and dependencies that could impact Network Deployment programmes. Ensure suppliers and stakeholders deliver against agreed plans and reporting requirements. Support escalations, SLA management and continuous improvement across the activation process. Investigate quality issues and faults and support the timely handover of sites into Operations. Analyse trends ...

governance forums (e.g. SBD, ARB, Digital Architecture Design Authority), and addressing feedback to secure sign-offEnsure that systems and platforms continue to meet business SLA’s, performance goals & Vodafone security guidelines.Ensure systems and platforms meet agreed non-functional requirements, including performance, resilience, security, and operabilityEstablish yourself as the technical ...

forums (e.g. SBD, ARB, Digital Architecture Design Authority), and addressing feedback to secure sign-off Ensure that systems and platforms continue to meet business SLA's, performance goals & Vodafone security guidelines. Ensure systems and platforms meet agreed non-functional requirements, including performance, resilience, security, and operability Establish yourself ...

effort, financial costs, and platform security boundaries. Track Security & Product Metrics: Monitor key product health indicators- including time-to-remediation, security posture compliance, vendor SLA performance, and feature delivery predictability. Drive Product-Led Security Value: Act as a product owner in a fast-paced startup, ensuring platform security, data sovereignty ...

client confidence. Lead comprehensive operational and facility audits to identify process bottlenecks, proactively proposing service adjustments and continuous improvements to guarantee contract performance and SLA compliance. Requirements Skills and Experience: Bachelor's degree in Engineering, Information Technology, Business, Transport Systems, Asset Management or a related discipline. Minimum 10 years … within complex technology or managed service environments. Proven experience managing contractual performance obligations, KPIs, service levels, assurance regimes or performance improvement plans in an SLA‐driven environment. Experience with service management frameworks such as ITIL. Experience with enterprise service management, asset management or reporting tools such as Maximo, ServiceNow, Power ...

ensure stable system operations, rapid incident resolution, environment management, and continuous improvement of ERP processes. Acting as the primary escalation point, the role oversees SLA adherence, manages complex technical and functional issues, supports upgrades and patching activities, and ensures seamless integration across Supply Chain, Manufacturing, Finance, and external systems.Role … deep root cause analysis (RCA) to deliver permanent fixes and prevent recurrence.Finance & Accounting Alignment: Utilize working knowledge of Oracle Financials (GL, AP, AR, Costing, SLA) to resolve the accounting impacts of supply chain transactions and support period-end close activities.Vendor & Oracle SR Management: Direct Oracle Support (SR) interactions, managing diagnostics ...

ensure stable system operations, rapid incident resolution, environment management, and continuous improvement of ERP processes. Acting as the primary escalation point, the role oversees SLA adherence, manages complex technical and functional issues, supports upgrades and patching activities, and ensures seamless integration across Supply Chain, Manufacturing, Finance, and external systems.Role … deep root cause analysis (RCA) to deliver permanent fixes and prevent recurrence.Finance & Accounting Alignment: Utilize working knowledge of Oracle Financials (GL, AP, AR, Costing, SLA) to resolve the accounting impacts of supply chain transactions and support period-end close activities.Vendor & Oracle SR Management: Direct Oracle Support (SR) interactions, managing diagnostics ...

ensure stable system operations, rapid incident resolution, environment management, and continuous improvement of ERP processes. Acting as the primary escalation point, the role oversees SLA adherence, manages complex technical and functional issues, supports upgrades and patching activities, and ensures seamless integration across Supply Chain, Manufacturing, Finance, and external systems.****Role … root cause analysis (RCA) to deliver permanent fixes and prevent recurrence.* Finance & Accounting Alignment: Utilize working knowledge of Oracle Financials (GL, AP, AR, Costing, SLA) to resolve the accounting impacts of supply chain transactions and support period-end close activities.* Vendor & Oracle SR Management: Direct Oracle Support (SR) interactions, managing ...

ensure stable system operations, rapid incident resolution, environment management, and continuous improvement of ERP processes. Acting as the primary escalation point, the role oversees SLA adherence, manages complex technical and functional issues, supports upgrades and patching activities, and ensures seamless integration across Supply Chain, Manufacturing, Finance, and external systems.****Role … root cause analysis (RCA) to deliver permanent fixes and prevent recurrence.* Finance & Accounting Alignment: Utilize working knowledge of Oracle Financials (GL, AP, AR, Costing, SLA) to resolve the accounting impacts of supply chain transactions and support period-end close activities.* Vendor & Oracle SR Management: Direct Oracle Support (SR) interactions, managing ...

Services Provider, based in London and Bedfordshire. The business has a global 24-7 support offering for its clients and boasts a 98.2 Service Level Agreement achieved and a 97.5% customer satisfaction rate. The role is Senior Account Manager – to manage and grow a set of existing clients, renewing contracts ...

end. In terms of the main duties, you’ll be managing the research storage services, manage the users of the service, follow sla’s, perform backups and restores and carry out troubleshooting on VMware and Linux servers. It’s a varied role that will offer the chance to work ...

ensure operational excellence. Triage and resolve technical issues raised by customers and internal teams. Lead or contribute to post-mortems when contractual service level agreement breaches occur, identifying root causes and driving preventive improvements. Operate the AI decision engine to make targeted improvements to automation accuracy. Update customer workflows when ...

Treasure AI product sideDesign streaming architectures that handle real-world complexity: late-arriving events, schema drift, backpressure, partial failures, and sub-second SLA requirementsDrive technical decisions with clear rationale; when tradeoffs exist, you name them explicitly and own the callProductize — Where solutions are generalizable, drive them into capabilities other customers ...

Developer & Reporting Specialist to design the CMDB and automate data collection in a hybrid Stevenage-based role. You will deliver dashboards with KPI/SLA reporting to support governance and service quality across a multi-supplier environment. The role requires 3+ years of development experience, strong SQL, data modelling, REST ...

first point of contact for client issues, look after renewals, quotes for project work and hardware/licenses, and perform quarterly SLA review meetings as well as act as a trusted advisor re additional technologies they could be using. The role is hybrid (home based 3-days, in the offices ...

field, building long-term strategic relationships with client-side technical champions.Growth Mindset: You excel at turning friction into flow, optimising internal processes (QA, SLA monitoring, escalation paths) to support a scaling global business. ...