176 to 197 of 197 Remote SLA Jobs

production. Design, build and launch new data extraction, transformation and loading processes in production. Support existing processes running in production. Define and manage SLA for all data sets in allocated areas of ownership. Work with data infrastructure to triage infra issues and drive to resolution. Skills/Experience: 5+ years ...

production. Design, build and launch new data extraction, transformation and loading processes in production. Support existing processes running in production. Define and manage SLA for all data sets in allocated areas of ownership. Work with data infrastructure to triage infra issues and drive to resolution. Skills/Experience: 5+ years ...

production. Design, build and launch new data extraction, transformation and loading processes in production. Support existing processes running in production. Define and manage SLA for all data sets in allocated areas of ownership. Work with data infrastructure to triage infra issues and drive to resolution. Skills/Experience: 5+ years ...

agreed processes and standards. Prepare and present service performance data for weekly productivity reviews. Produce weekly KPI reports using ticket management system data, highlighting SLA performance, identifying risks and proposing mitigation actions. Deliver comprehensive monthly service reports covering SLA achievement, productivity metrics, customer feedback, performance trends, work-in-progress updates … activities. Manage employee relations matters in partnership with HR, including performance management and disciplinary processes where required. Proactively monitor ticket dashboards to identify potential SLA breaches and communicate risks to relevant stakeholders. Maintain regular communication with local and remote teams through Microsoft Teams and other collaboration tools, ensuring concerns ...

support to end users, handling escalated tickets from 1st Line and resolving issues across a broad Microsoft and virtualisation stack. You'll work to SLA targets, maintain accurate ticket documentation and escalate complex issues to the 3rd Line team where required. Key Responsibilities: Provide 2nd Line support, handling escalations from … Assist with networking troubleshooting TCP/IP, DNS, DHCP and routing Maintain clear and accurate ticket documentation with timely client updates Contribute to SLA targets and quality standards within a busy service desk Escalate complex or high-priority issues to 3rd Line engineers as needed Essential Skills & Experience Previous experience ...

involvement in the continued development of new and established procedures. Service delivery - working with other service delivery teams to ensure that Service Level Agreement (SLA) targets are met. Maintain a professional and effective working relationship with customers and work colleagues Stay up to date with the latest technology trends ...

Financial Reporting Studio and Smart View to deliver powerful financial insights. Manage quarterly updates & project delivery: Keep clients aligned with Oracle releases, change requests, SLA management and risk mitigation—ensuring customer satisfaction every step. You will have: Deep functional expertise in Oracle Cloud Financials, especially Accounting Hub Cloud integrations with …/SLA/Tax. Strong technical capabilities in reporting tools—OTBI, FRS, Smart View. Familiar with Oracle methodology (OUM/AIM), skilled at handling change requests, SR interactions, and project dynamics. Exceptional communicator with the ability to juggle multiple priorities and engage both finance and technical stakeholders. Bonus: Experience with ...

Financial Reporting Studio and Smart View to deliver powerful financial insights. Manage quarterly updates & project delivery: Keep clients aligned with Oracle releases, change requests, SLA management and risk mitigation—ensuring customer satisfaction every step. You will have: Deep functional expertise in Oracle Cloud Financials, especially Accounting Hub Cloud integrations with …/SLA/Tax. Strong technical capabilities in reporting tools—OTBI, FRS, Smart View. Familiar with Oracle methodology (OUM/AIM), skilled at handling change requests, SR interactions, and project dynamics. Exceptional communicator with the ability to juggle multiple priorities and engage both finance and technical stakeholders. Bonus: Experience with ...

Financial Reporting Studio and Smart View to deliver powerful financial insights. Manage quarterly updates & project delivery: Keep clients aligned with Oracle releases, change requests, SLA management and risk mitigation—ensuring customer satisfaction every step. You will have: Deep functional expertise in Oracle Cloud Financials, especially Accounting Hub Cloud integrations with …/SLA/Tax. Strong technical capabilities in reporting tools—OTBI, FRS, Smart View. Familiar with Oracle methodology (OUM/AIM), skilled at handling change requests, SR interactions, and project dynamics. Exceptional communicator with the ability to juggle multiple priorities and engage both finance and technical stakeholders. Bonus: Experience with ...

Financial Reporting Studio and Smart View to deliver powerful financial insights. Manage quarterly updates & project delivery: Keep clients aligned with Oracle releases, change requests, SLA management and risk mitigation—ensuring customer satisfaction every step. You will have: Deep functional expertise in Oracle Cloud Financials, especially Accounting Hub Cloud integrations with …/SLA/Tax. Strong technical capabilities in reporting tools—OTBI, FRS, Smart View. Familiar with Oracle methodology (OUM/AIM), skilled at handling change requests, SR interactions, and project dynamics. Exceptional communicator with the ability to juggle multiple priorities and engage both finance and technical stakeholders. Bonus: Experience with ...

Financial Reporting Studio and Smart View to deliver powerful financial insights. Manage quarterly updates & project delivery: Keep clients aligned with Oracle releases, change requests, SLA management and risk mitigation—ensuring customer satisfaction every step. You will have: Deep functional expertise in Oracle Cloud Financials, especially Accounting Hub Cloud integrations with …/SLA/Tax. Strong technical capabilities in reporting tools—OTBI, FRS, Smart View. Familiar with Oracle methodology (OUM/AIM), skilled at handling change requests, SR interactions, and project dynamics. Exceptional communicator with the ability to juggle multiple priorities and engage both finance and technical stakeholders. Bonus: Experience with ...

Financial Reporting Studio and Smart View to deliver powerful financial insights. Manage quarterly updates & project delivery: Keep clients aligned with Oracle releases, change requests, SLA management and risk mitigation—ensuring customer satisfaction every step. You will have: Deep functional expertise in Oracle Cloud Financials, especially Accounting Hub Cloud integrations with …/SLA/Tax. Strong technical capabilities in reporting tools—OTBI, FRS, Smart View. Familiar with Oracle methodology (OUM/AIM), skilled at handling change requests, SR interactions, and project dynamics. Exceptional communicator with the ability to juggle multiple priorities and engage both finance and technical stakeholders. Bonus: Experience with ...

Financial Reporting Studio and Smart View to deliver powerful financial insights. Manage quarterly updates & project delivery: Keep clients aligned with Oracle releases, change requests, SLA management and risk mitigation—ensuring customer satisfaction every step. You will have: Deep functional expertise in Oracle Cloud Financials, especially Accounting Hub Cloud integrations with …/SLA/Tax. Strong technical capabilities in reporting tools—OTBI, FRS, Smart View. Familiar with Oracle methodology (OUM/AIM), skilled at handling change requests, SR interactions, and project dynamics. Exceptional communicator with the ability to juggle multiple priorities and engage both finance and technical stakeholders. Bonus: Experience with ...

Financial Reporting Studio and Smart View to deliver powerful financial insights. Manage quarterly updates & project delivery: Keep clients aligned with Oracle releases, change requests, SLA management and risk mitigation—ensuring customer satisfaction every step. You will have: Deep functional expertise in Oracle Cloud Financials, especially Accounting Hub Cloud integrations with …/SLA/Tax. Strong technical capabilities in reporting tools—OTBI, FRS, Smart View. Familiar with Oracle methodology (OUM/AIM), skilled at handling change requests, SR interactions, and project dynamics. Exceptional communicator with the ability to juggle multiple priorities and engage both finance and technical stakeholders. Bonus: Experience with ...

Financial Reporting Studio and Smart View to deliver powerful financial insights. Manage quarterly updates & project delivery: Keep clients aligned with Oracle releases, change requests, SLA management and risk mitigation—ensuring customer satisfaction every step. You will have: Deep functional expertise in Oracle Cloud Financials, especially Accounting Hub Cloud integrations with …/SLA/Tax. Strong technical capabilities in reporting tools—OTBI, FRS, Smart View. Familiar with Oracle methodology (OUM/AIM), skilled at handling change requests, SR interactions, and project dynamics. Exceptional communicator with the ability to juggle multiple priorities and engage both finance and technical stakeholders. Bonus: Experience with ...

control the work of your team: Provide appropriate support to your team with client queries and issues that arise. Ensure the Rules Processing SLA for your team meets the 90% target and the Dashboards SLA for your team meets the 85% target. Ensure delivery of excellent customer service including evidence … their training requirements and active participation by all team members. 2. Internal Governance/Operational Excellence Provision of transparent monthly highlight reports, including: SLA compliance Open Breaches Open Client Queries Data Quality Staff Utilisation Efficiency/Improvements Other team issues (e.g. resourcing) Ensure all BAU procedures are available to your ...

compliance teams to safeguard sensitive customer data, retail payment transactions, and intellectual property across all interconnected digital and physical retail points. 3. Vendor Governance & SLA Management Strategic Vendor Relationship Management: Act as the primary technical manager for external software vendors, development agencies, and systems integration partners. SLA Formulation & Enforcement: Author ...

Target first-touch resolution for all queries. Oversee implementation orders and track all in-flight projects. Ensure Customer Experience Executives deliver structured, SLA-aligned responses. Own all customer cases, engaging specialist teams where needed. Maintain CRM accuracy and onboard new service pillars with correct billing. Run daily case reviews … end. Work with Customer Success to drive product adoption and retention. Collaborate with wider teams to ensure a consistent customer experience. Governance & Compliance Ensure SLA adherence and escalate risks appropriately. Maintain regular service review cycles, including performance, lifecycle, and end-of-life planning. Success Measures Net value retention SLA achievement ...

Senior Field Engineer - Server, Networking and Storage Data Centre experience Leeds and the surrounding areas Full-time Permanent Up to £38,000pa (depending on experience) + £5000 Car Allowance Our client, who are a channel ...

Senior Field Engineer - Server, Networking and Storage experience South East London and surrounding areas Full-time Permanent Up to £40,000pa (depending on experience) + £5000 Car Allowance Our client, who are a channel-only ...

resilience, performance, and cost-effectiveness of their Azure-based data platform. This role is essential to their data ecosystem, combining platform reliability, incident response, SLA management, cost optimization (FinOps), and deployment oversight. You will be the single point of contact for operational issues, driving rapid resolution during outages, leading communications … growing business. A brilliant opportunity! The following skills/experience is required: Proven operational leadership for large-scale data platforms. Expertise in incident management, SLA enforcement, and stakeholder communication. Hands-on experience with Azure Synapse, Databricks, ADF, Power BI. Familiarity with CI/CD and automation. Strong FinOps mindset ...

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and ...