126 to 150 of 197 Remote SLA Jobs

help improve Vestd’s offering and customer experience Key deliverables for this role Continual improvement to MRR Tickets completed and time to serve SLA Improvements in cost to serve Reviews, testimonials Customer retention Referrals Upgrades Essential elements for this role These are the skills and qualifications we consider essential ...

help improve Vestd’s offering and customer experience Key deliverables for this role Continual improvement to MRR Tickets completed and time to serve SLA Improvements in cost to serve Reviews, testimonials Customer retention Referrals Upgrades Essential elements for this role These are the skills and qualifications we consider essential ...

help improve Vestd’s offering and customer experience Key deliverables for this role Continual improvement to MRR Tickets completed and time to serve SLA Improvements in cost to serve Reviews, testimonials Customer retention Referrals Upgrades Essential elements for this role These are the skills and qualifications we consider essential ...

help improve Vestd’s offering and customer experience Key deliverables for this role Continual improvement to MRR Tickets completed and time to serve SLA Improvements in cost to serve Reviews, testimonials Customer retention Referrals Upgrades Essential elements for this role These are the skills and qualifications we consider essential ...

help improve Vestd’s offering and customer experience Key deliverables for this role Continual improvement to MRR Tickets completed and time to serve SLA Improvements in cost to serve Reviews, testimonials Customer retention Referrals Upgrades Essential elements for this role These are the skills and qualifications we consider essential ...

help improve Vestd’s offering and customer experience Key deliverables for this role Continual improvement to MRR Tickets completed and time to serve SLA Improvements in cost to serve Reviews, testimonials Customer retention Referrals Upgrades Essential elements for this role These are the skills and qualifications we consider essential ...

help improve Vestd’s offering and customer experience Key deliverables for this role Continual improvement to MRR Tickets completed and time to serve SLA Improvements in cost to serve Reviews, testimonials Customer retention Referrals Upgrades Essential elements for this role These are the skills and qualifications we consider essential ...

help improve Vestd’s offering and customer experience Key deliverables for this role Continual improvement to MRR Tickets completed and time to serve SLA Improvements in cost to serve Reviews, testimonials Customer retention Referrals Upgrades Essential elements for this role These are the skills and qualifications we consider essential ...

help improve Vestd’s offering and customer experience Key deliverables for this role Continual improvement to MRR Tickets completed and time to serve SLA Improvements in cost to serve Reviews, testimonials Customer retention Referrals Upgrades Essential elements for this role These are the skills and qualifications we consider essential ...

help improve Vestd’s offering and customer experience Key deliverables for this role Continual improvement to MRR Tickets completed and time to serve SLA Improvements in cost to serve Reviews, testimonials Customer retention Referrals Upgrades Essential elements for this role These are the skills and qualifications we consider essential ...

help improve Vestd’s offering and customer experience Key deliverables for this role Continual improvement to MRR Tickets completed and time to serve SLA Improvements in cost to serve Reviews, testimonials Customer retention Referrals Upgrades Essential elements for this role These are the skills and qualifications we consider essential ...

frameworks. Contact Centre data expertise Work with ACD, IVR and routing datasets. Define and validate Contact Centre KPIs such as AHT, FCR, abandonment rate, SLA and occupancy. Support analytics use cases including outbound campaigns and bots. Apply Contact Centre domain knowledge, ideally including Genesys Cloud. Data quality & governance Lead customer ...

leadership. What you'll be doing: - Leading, mentoring and supporting a Service Desk team operating 7 days a week - Overseeing ticket quality, prioritisation and SLA performance - Acting as an escalation point for clients when required - Supporting team development through 1:1s, coaching and performance management - Ensuring compliance standards are adhered ...

decisions. Assist our customer support and sales teams with technical issues regarding the Optro application. Maintain reliability for our production systems to exceed our SLA requirements, including participation in an on-call rotation for production issues. Help define internal Service Level Objectives and Service Level Indicators for the Infrastructure Engineering ...

decisions. Assist our customer support and sales teams with technical issues regarding the Optro application. Maintain reliability for our production systems to exceed our SLA requirements, including participation in an on-call rotation for production issues. Help define internal Service Level Objectives and Service Level Indicators for the Infrastructure Engineering ...

decisions. Assist our customer support and sales teams with technical issues regarding the Optro application. Maintain reliability for our production systems to exceed our SLA requirements, including participation in an on-call rotation for production issues. Help define internal Service Level Objectives and Service Level Indicators for the Infrastructure Engineering ...

decisions. Assist our customer support and sales teams with technical issues regarding the Optro application. Maintain reliability for our production systems to exceed our SLA requirements, including participation in an on-call rotation for production issues. Help define internal Service Level Objectives and Service Level Indicators for the Infrastructure Engineering ...

decisions. Assist our customer support and sales teams with technical issues regarding the Optro application. Maintain reliability for our production systems to exceed our SLA requirements, including participation in an on-call rotation for production issues. Help define internal Service Level Objectives and Service Level Indicators for the Infrastructure Engineering ...

decisions. Assist our customer support and sales teams with technical issues regarding the Optro application. Maintain reliability for our production systems to exceed our SLA requirements, including participation in an on-call rotation for production issues. Help define internal Service Level Objectives and Service Level Indicators for the Infrastructure Engineering ...

decisions. Assist our customer support and sales teams with technical issues regarding the Optro application. Maintain reliability for our production systems to exceed our SLA requirements, including participation in an on-call rotation for production issues. Help define internal Service Level Objectives and Service Level Indicators for the Infrastructure Engineering ...

decisions. Assist our customer support and sales teams with technical issues regarding the Optro application. Maintain reliability for our production systems to exceed our SLA requirements, including participation in an on-call rotation for production issues. Help define internal Service Level Objectives and Service Level Indicators for the Infrastructure Engineering ...

decisions. Assist our customer support and sales teams with technical issues regarding the Optro application. Maintain reliability for our production systems to exceed our SLA requirements, including participation in an on-call rotation for production issues. Help define internal Service Level Objectives and Service Level Indicators for the Infrastructure Engineering ...

decisions. Assist our customer support and sales teams with technical issues regarding the Optro application. Maintain reliability for our production systems to exceed our SLA requirements, including participation in an on-call rotation for production issues. Help define internal Service Level Objectives and Service Level Indicators for the Infrastructure Engineering ...

decisions. Assist our customer support and sales teams with technical issues regarding the Optro application. Maintain reliability for our production systems to exceed our SLA requirements, including participation in an on-call rotation for production issues. Help define internal Service Level Objectives and Service Level Indicators for the Infrastructure Engineering ...

decisions. Assist our customer support and sales teams with technical issues regarding the Optro application. Maintain reliability for our production systems to exceed our SLA requirements, including participation in an on-call rotation for production issues. Help define internal Service Level Objectives and Service Level Indicators for the Infrastructure Engineering ...