226 to 248 of 248 Remote SLA Jobs

resolving issues before they reach viewers. The team sits at the intersection of Engineering, Content Operations, Live Operations, and Advertising — owning escalation paths, SLA frameworks, and high-visibility launch support.Beyond incident response, TechOps invests in automation and tooling to reduce toil and scale with the platform. As Roku's ecosystem … operational reportingMonitoring ad delivery, CDN infrastructure, live feeds, and content pipelines to identify and triage issues before they impact viewersSupporting escalation paths and SLA frameworks for high-visibility incidentsContributing to automation and tooling initiatives to reduce manual toil and improve operational efficiencyLeveraging AI tools and emerging technologies to enhance troubleshooting ...

standards across all lines of business. 5. SLO/SLI Governance Define and document SLIs/SLOs for all customer-facing services. Provide monthly SLA adherence reporting for top-tier clients. Serve as the internal expert and final approver on new SLA commitments. 6. AI-First Operations Drive AI-first ...

embedded within the Mimir, Loki, and Tempo squads and focuses on ensuring that Grafana Cloud’s database products deliver exceptional reliability for our highest-SLA customers. In this role, you will:Partner closely with product engineering squads (embedded model)Own production reliability for high-SLA and complex customer environmentsDesign ...

with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA’s. Act as a knowledgeable point of technical escalation, with the ability to break down technical information into clear communications for non/less-technical … rota. Remain forward-looking, seeking opportunity to streamline operations by shifting to proactive over reactive approaches to resolution. Adhere to LIMA’s operational SLA/KPI metrics, setting the standard for junior members of the service desk. Create, peer-review, and identify missing pieces of documentation and/or knowledge ...

Sites 8000+ users Management of External IT suppliers The key responsibilities of this post include: Provide 2nd line support to all end users within SLA timescales Support and maintenance of all desktop, mobile and end user devices Support and maintenance of desktop software and applications Keeping accurate … line technical support by means of telephone and remote support Organise and prioritise own workload to maximise resolution of support requests within SLA timescales and achieve targets set To liaise with suppliers and internal and external support agencies Evaluate and test software and hardware solutions prior to deployment Carry ...

Sites 8000+ users Management of External IT suppliers The key responsibilities of this post include: Provide 2nd line support to all end users within SLA timescales Support and maintenance of all desktop, mobile and end user devices Support and maintenance of desktop software and applications Keeping accurate … line technical support by means of telephone and remote support Organise and prioritise own workload to maximise resolution of support requests within SLA timescales and achieve targets set To liaise with suppliers and internal and external support agencies Evaluate and test software and hardware solutions prior to deployment Carry ...

people, customers and partnersAbout the roleProvides reactive network support, focused on incident resolution and service restoration across customer environments.Operates in a fast‐paced, SLA‐driven environment, taking ownership of incidents from diagnosis through to resolution.Works under the guidance of Senior Engineers and Team Leader to deliver consistent, high‐quality technical … service requests, ensuring timely restoration of service.Take ownership of incidents, maintaining clear updates, high‐quality communication, and accurate documentation.Manage tickets in line with SLA and operational standards, including prioritisation and progression.Configure and troubleshoot network devices including routers, switches, firewalls, and wireless infrastructure.Follow defined processes for incident, change, and escalation management.Escalate ...

processes, identify opportunities for standardisation and efficiency, and support the design of future-state operating models.Drive implementation planning across service transitions, governance, KPI/SLA design, stabilisation and continuous improvement.Translate complex analysis into clear recommendations and executive-ready outputs that support decision-making and change execution.LeadershipPlay a key role within … across domains such as planning support, order management, logistics support, inventory, master data or performance reporting.Strong understanding of service governance, process standardisation, KPI/SLA design, transition delivery and continuous improvement.Experience coaching junior colleagues and supporting capability development in client and consulting teams.What You'll Love About Working HereAs ...

foundations that allow Lendable to move faster and scale with confidence.What you'll be doingOwn platform stabilityOwn platform stability as a primary accountability - SLA/SLO metrics, incident rates, release quality.Hold release gating authority: block features from production that don't meet testing standards or introduce unacceptable regression risk.Enforce … clear communicator - able to hold a line with leadership and pod leads alike.Nice to haveExperience in platform, infrastructure, or developer tooling contexts.Familiarity with SLA/SLO frameworks and incident management at scale.Experience enforcing CI/CD standards across multiple teams or pods.Prior work making "invisible" infrastructure legible to non-technical ...

allow Lendable to move faster and scale with confidence. What you'll be doing Own platform stability Own platform stability as a primary accountability - SLA/SLO metrics, incident rates, release quality. Hold release gating authority: block features from production that don't meet testing standards or introduce unacceptable regression … able to hold a line with leadership and pod leads alike. Nice to have Experience in platform, infrastructure, or developer tooling contexts. Familiarity with SLA/SLO frameworks and incident management at scale. Experience enforcing CI/CD standards across multiple teams or pods. Prior work making "invisible" infrastructure legible ...

/ticketing and project management tools (HubSpot ideal) Multi-vendor cashless payment systems Implementation, Customer Support and Logistics & Operations teams Service Level Agreement (SLA) monitoring and reporting Nice to Haves A background in POS, payments, ticketing or event technology Experience running multiple ePOS systems or tech vendors inside one venue ...

Newport. The Role Support SOC Engineers & Analyst activity. Supports change & release management activity. Ensure scheduled maintenance and patching is approved & delivered within KPI/SLA’s. Produce reports covering SLA Performance, System Performance, Obsolescence, Risk & System availability. System Maintenance, including remote (standalone) platforms. Support the authority with scheduled patching activity ...

Newport. The Role : Support SOC Engineers & Analyst activity. Supports change & release management activity. Ensure scheduled maintenance and patching is approved & delivered within KPI/SLA’s. Produce reports covering SLA Performance, System Performance, Obsolescence, Risk & System availability. System Maintenance, including remote (standalone) platforms. Support the authority with scheduled patching activity ...

tickets that breach or are at risk of breaching SLA. Lead the accountability conversation with desk staff, using Halo ITSM data on ticket handling, SLA performance and priority accuracy. Support team growth activities, including the successful recruitment and onboarding of new team-members. Report Service Desk performance into the weekly … rather than only running a steady-state team. Exposure to multi-site or multi-entity organisations. Formal ITIL certification. Key performance indicators Service Desk SLA compliance % and ticket-aging trend across supported business units. SOP adherence across the Service Desk team. Staff retention and engagement within the Service Desk team. ...

scale engineering environment. The platform processes over 32 million requests every day , operates across 5 global deployment nodes and runs against a 99.95% availability SLA . The challenge is not simply building new infrastructure. You will be helping evolve an established, business-critical SaaS platform where reliability, scalability and maintaining … evolve a large-scale, globally deployed SaaS platform • Build, operate and improve Azure Kubernetes environments • Ensure the platform continues to meet its 99.95% availability SLA • Improve scalability, resilience and operational reliability • Automate infrastructure and platform changes through Terraform • Improve deployment processes and reduce the risk of downtime • Troubleshoot platform, networking ...

Location: Stafford, UKSalary: 46,579 - 50,908 per yearEmployment: Full timeCategory: PolicyPosted: 2026-09-14Valid to: 2026-09-28Apply: https://careershub.staffordshire.gov.uk/members/?j=4709&ATSI=staffscc&jobboard=LGJobs&c ...

days from home. Reporting to the Head of Group IT, you will manage the Principal Support Analysts and Support Analysts, embed SOPs, ensure SLA adherence, and drive performance. You will also recruit and onboard new staff and feed into weekly SLT reporting. #J-18808-Ljbffr ...

meaningful slice of operations end-to-end, building tools, automations and playbooks that scale the network while reducing manual headcount. You will ensure SLA-resolved tickets, data reconciliation, and proactive problem resolution. The role emphasizes building automation using Claude, Retool and Make, with a bias toward concrete, #J-18808-Ljbffr ...

identical pattern so they are handover-ready by design. Drive data quality as a first-class, firm-wide concern: establish data contracts, observability, SLA/SLO monitoring, and automated alerting and remediation across ingestion and transformation layers, and hold squads to those standards. Act as the senior technical point … ability to set standards, conduct code and design reviews, and grow engineers’ capabilities Strong grasp of data quality practices: data contracts, pipeline observability, SLA/SLO definition, and automated alerting and remediation Solid understanding of SQL transformation patterns and modern tooling such as dbt, alongside experience managing ingestion estates with ...

serve as the strategic bridge between Marketing and the Regional Sales organisation. You will partner closely with Marketing to optimise inbound lead conversion, lead SLA execution, and campaign follow up, while simultaneously collaborating with Sales Leadership and Account Managers to build outbound pipeline strategies in target accounts.Key ResponsibilitiesTeam Leadership & People … continuous learning, accountability, and healthy competition.* Onboarding & Training: Continuously refine onboarding programs to shorten time to productivity for new hires.Inbound Motion & Marketing Partnership* Marketing SLA Management: Partner closely with Field Marketing, Demand Generation, and Product Marketing teams to ensure strict SLAs on inbound lead follow ups (MQL to SQL workflow ...

Senior Backend Developer/Developer (Node.js TypeScript Kafka) Remote UK to 80kAre you a backend focussed Software Developer/Engineer looking for an opportunity to take ownership and progress your career at a scaling tech ...

contract award. RFP Document Development: Author a complete, compliant RFP aligned with public-sector IT policies, enterprise architecture standards, and formal procurement rules. Requirements & SLA Drafting: Lead stakeholder sessions to capture complex business specifications, point-of-sale workflows, order fulfillment needs, and system integration points. Draft enforceable Service Level Agreements … contract award. RFP Document Development: Author a complete, compliant RFP aligned with public-sector IT policies, enterprise architecture standards, and formal procurement rules. Requirements & SLA Drafting: Lead stakeholder sessions to capture complex business specifications, point-of-sale workflows, order fulfillment needs, and system integration points. Draft enforceable Service Level Agreements ...

Ostratto seeks a technically skilled Technical Consultant to join a remote-based team. You will diagnose, troubleshoot and resolve software and hardware issues for clients, liaising via phone or support desk and delivering clear solutions ...