76 to 100 of 254 Remote SLA Jobs

patch-related issues and routing/connectivity incidents. • Produce patch compliance reports and present to network management and security teams. • Drive patching SLA adherence: Critical vulnerabilities within 72 hours, High within 14 days. TECHNICAL SKILLS & KNOWLEDGE • Expert-level CLI skills: Cisco IOS/IOS-XE/NX-OS, Juniper JunOS ...

careers site Careers | Ashurst Perkins Coie About you: Relevant Cyber Security and/or IT experience Experience in metric reporting and KPI/SLA management Experience with security technologies such as firewalls, SIEM, DLP and endpoint protection Experience working with Jira, Azure DevOps, ITSM tools such as Cherwell and ServiceNow ...

Strong knowledge of ITIL service management. Experience managing business-critical services and multi-vendor environments. Ability to manage stakeholders and communicate effectively. Experience with SLA/KPI reporting and continuous service improvement. Desirable Experience with AWS or Azure. Knowledge of ServiceNow, Jira or similar tools. Experience supporting digital or eCommerce ...

influence senior stakeholders. Experience of service operating model design The ability to write coherent and concise service documentation. Experience of creating and negotiation SLA's Service Management qualifications (eg ITIL, ISO20000) or relevant operational experience Knowledge of IT security standards Experience of using IT Service Management Toolsets, such as ServiceNow ...

optimise support operations Stakeholder Engagement Collaborate proactively with SRT and third-party teams to ensure equipment and systems are maintained according to contractual and SLA commitments. Represent your department during weekly review meetings, highlightingrisks and resource needs Operational Meetings & Handover Processes Lead weekly meetings with in-country partners, project managers ...

optimise support operations Stakeholder Engagement Collaborate proactively with SRT and third-party teams to ensure equipment and systems are maintained according to contractual and SLA commitments. Represent your department during weekly review meetings, highlighting risks and resource needs Operational Meetings & Handover Processes Lead weekly meetings with in-country partners, project ...

optimise support operations Stakeholder Engagement Collaborate proactively with SRT and third-party teams to ensure equipment and systems are maintained according to contractual and SLA commitments. Represent your department during weekly review meetings, highlightingrisks and resource needs Operational Meetings & Handover Processes Lead weekly meetings with in-country partners, project managers ...

reviews to ensure engagements adhere to defined governance standards. Ensure the consistent and accurate capture and executive-level reporting of client-facing metrics including SLA/KPI adherence, social value commitments, and overall commercial performance. Fostering knowledge sharing, standardisation, and professional accountability across all delivery teams. Capability strategy and management ...

existing payroll processes. Leverage advanced Excel/Google Sheets, formulas, and AI tools to drive process automation, data validation, and continuous improvement. Service Metric & SLA Monitoring: Track case volumes, resolution metrics, and service level performance for both internal teams and external vendor partners. Compliance & Governance: Strictly adhere to all applicable ...

process improvements Ensure escalated cases meet readiness standards and include proper documentation and diagnostics Monitor ticket flow, backlog, aging, and response times Ensure SLA adherence and proactive communication in priority cases Partner with the Escalation team to ensure clean, well-documented handoffs Step in on high-impact cases when needed ...

reminders and event updates. Oversee complex or high‐volume attendee logistics and ensure information is captured, checked and communicated accurately. Maintain service standards and SLA compliance across all delegate touchpoints, ensuring queries and issues are resolved promptly and professionally. Ensure digital platforms and delegate management processes operate as one joined ...

Distribution experience is a plusAdvise on accounting structures:COA, ledgers, legal entities, business units, balancing segments, intercompany rules, accounting calendars, and subledger accounting (SLA Rules).Solution Design, Testing & Stabilization.Guide the end-of-the-end lifecycle: design configure test train cutover support stabilization.Partner with technical/integration teams to define functional ...

Distribution experience is a plusAdvise on accounting structures: COA, ledgers, legal entities, business units, balancing segments, intercompany rules, accounting calendars, and subledger accounting (SLA Rules).Solution Design, Testing & Stabilization. Guide the end-of-the-end lifecycle: design configure test train cutover support stabilization. Partner with technical/integration teams ...

migration projects. Drive customer retention, engagement and service excellence. Own performance of Client care/helpdesk function, including ticket prioritisation, resolution, backlog and SLA performance. Manage escalations and oversee client care performance. Use helpdesk data and recurring ticket themes to improve service. Partner closely with Sales, Product, Engineering and Technical ...

dependencies relating to AI services. Accountable for compliance with relevant policies, AI governance principles and regulatory obligations. Providing regular operational reporting across service performance, SLA adherence and delivery progress to both leadership and key stakeholders. Experience Needed Strong experience operating AI, analytics or technology platforms in production. Solid DevOps experience ...

ensure solutions are fit for purpose and adhere to the IT Infrastructure roadmaps and architectural strategyManaging Incidents and Requests in line with agreed SLA's/OLA'sProviding a first point of escalation for the team in respect of service/delivery issuesProactive incident, problem, change and configuration managementManagement ...

product area, driving a culture of continuous improvement.Provides monthly reporting to C&C T Director as needed including velocity of projects, product SLA’s and KPI’s, Project spend detail and forecasting to budget.Manages and reports on Product portfolio budget aligned to business unit requirementsWorking with Business Units to create ...

product area, driving a culture of continuous improvement.Provides monthly reporting to C&C T Director as needed including velocity of projects, product SLA’s and KPI’s, Project spend detail and forecasting to budget.Manages and reports on Product portfolio budget aligned to business unit requirementsWorking with Business Units to create ...

product area, driving a culture of continuous improvement. Provides monthly reporting to C & C T Director as needed including velocity of projects, product SLA’s and KPI’s, Project spend detail and forecasting to budget. Manages and reports on Product portfolio budget aligned to business unit requirements Working with Business ...

site Careers |Ashurst Perkins CoieAbout you:The successful candidate will have:Relevant Cyber Security and/or IT experienceExperience in metric reporting andKPI/SLA managementExperience with securitytechnologies such as firewalls, SIEM, DLP and endpoint protectionExperience working with Jira, AzureDevOps, ITSM tools such as Cherwell and ServiceNow and the MSOffice ...

Apply best practices for data design, ensuring scalable, high‐quality and consistent architecture and modelling.Provide timely and accurate root‐cause analysis and resolution within SLA timeframes.Work with the Core Data Lead to build a unified team work plan aligned with business objectives and data initiatives.Collaborate with Reporting Engineers to define ...

data to identify pipeline issues, process inefficiencies, adoption gaps and data quality risks. Define and improve key CRM metrics, including pipeline conversion, stage ageing, SLA performance, ownership, activity, adoption and data completeness. Work with Data and Reporting teams to improve management information and executive reporting. Actively propose data-driven optimisation ...

resolution of incidents, root cause analysis and completion of change requests. The roles will focus on incidents, increasing the first time fix rates, ensuring SLA’s are met, and wider call management. What you’ll do Technical 80% Call and incident Management Respond to service calls and resolve incidents … ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members Monitor call queue and follow up with specialist support teams for resolution Adhere to customer’s and Computacenter’s Security Policies Administration 20% Participate in team ...

support environments, processes, and service delivery principles. Commercial awareness and excellent problem-solving abilities. Experience within a Managed Services environment. Knowledge of SLA management, service governance, and escalation management. Experience delivering a premium, customer-centric or white-glove support service. Background in continual service improvement and service reporting. Why Join ...

Service Management, Freshservice, ServiceNow or similar) - workflows and reporting, not just ticketing A track record of improving a support function, such as escalation frameworks, SLA design or knowledge management resources Confident, clear communicator who's comfortable in difficult conversations with customers and senior stakeholders Available for occasional weekend support rota ...