76 to 95 of 95 Remote SLA Jobs

with vendor risk management frameworks such as SIG questionnaires, NIST SP 800-161, and third-party risk scoring methodologies. Strong background in contractual and SLA analysis, particularly around security clauses, data protection, and breach management. Hands-on experience conducting due diligence, risk profiling, and control validation for third parties. Familiarity ...

engineering. Carrier APIs differ a lot across countries, providers and regulatory regimes. Provisioning, porting, and eSIM lifecycle management happen in real-time with hard SLA requirements. Usage tracking, billing, and payments span multiple currencies and jurisdictions. Our systems need to be observable, operable, and resilient. When a carrier integration fails ...

Manage service escalations, ensuring issues are resolved quickly with clear communication throughout. Coordinate customer communications during major incidents and oversee post-incident reviews. Monitor SLA performance, identify trends and produce insightful monthly service reports. Support contract renewals, service proposals and commercial discussions. Collaborate closely with technical consultants and engineers … relationships and exceeding service expectations. Experience presenting to senior stakeholders and confidently leading customer meetings. Excellent communication, organisation and stakeholder management skills. Experience managing SLA-driven services and continual improvement initiatives. The ability to prioritise multiple customers and thrive in a busy, fast-moving environment. It would be great ...

Service Delivery Manager Permanent Location: UK - Remote Salary: £75,000 - £85,000 (+ benefits) Skills: SC Clearance, IT Service Delivery, ITIL, Managed Services, SLA Management, Customer Relationship Management, Service Reviews, Stakeholder Management We're recruiting an SC Cleared Service Delivery Manager to join a leading technology consultancy delivering managed services … managed service customers. Acting as the primary point of contact for service delivery and customer engagement. Leading regular service reviews and reporting against SLA and KPI performance. Managing service risks, issues and escalations. Supporting the transition of new services into business-as-usual. Working closely with technical delivery teams, suppliers ...

processes, and ensuring the highest levels of customer satisfaction. You will lead the ongoing development of the Service Desk function, overseeing service delivery performance, SLA management, reporting, customer relationships, and continuous improvement initiatives. This role will also play a key part in the implementation and growth of a 24/… driven, customer-focused leader who thrives within a fast-paced environment. The Role: Manage and develop the Service Desk team, processes, and performance Oversee SLA management, reporting, service reviews, and customer satisfaction Implement and maintain ITIL-aligned processes and best practices Drive continuous improvement, automation, and operational efficiency Lead onboarding ...

Incident diagnosis and resolution Escalate unresolved Incidents in line with Service Desk escalation procedures Support CCTV, access control, intruder alarm, and intercom systems Ensure SLA compliance and accurate ticket updates Adhere to security, compliance, and confidentiality requirements Provide remote support for on site engineers Contribute to Knowledge Management and Continual … level clearance Working as part of a team Desirable Good written and spoken English Commercially aware Competencies for Success First Contact Resolution (FCR) SLA compliance for response and resolution Accuracy of incident logging and categorization Customer Satisfaction (CSAT) scores Call quality and procedure adherence Escalation timeliness for priority incidents Inquisitive ...

operational stability in production environments. Lead the resolution of Priority 1 (P1) and Priority 2 (P2) incidents, coordinating technical teams to restore services within SLA targets. Actively participate in and lead major incident bridge calls, providing timely updates to stakeholders and clients. Ensure production incidents are managed effectively and escalated … support teams and coordinating cross-functional technical resources. Ability to work effectively in high-pressure environments and make decisions during critical incidents. Knowledge of SLA management and operational governance. Preferred Qualifications ITIL Foundation or higher certification. Experience within enterprise application support environments. Familiarity with monitoring and observability tools such ...

through regular budget versus actual analysis and recommending corrective actions where neededOversee vendor relationships for commercial technology platforms, including contract negotiation, service level agreement (SLA) compliance, and ongoing performance monitoringLead platform integration efforts to ensure seamless data flow between commercial systems (e.g., CRM, marketing platforms) and enterprise data environmentsChampion data ...

professional working environment.**Supplier Management**Manage strategic suppliers including:* Colocation providers* Building landlords* Facilities contractors* Security providers* Maintenance providers* Utility providersResponsibilities include:* Contract governance* SLA management* Performance reviews* Commercial negotiations* Cost optimisation* Escalation management**Financial Management*** Manage facilities and site operating budgets.* Identify cost reduction opportunities.* Control operational expenditure.* Support … Negotiation* Commercial management* Problem solving* Risk management* Organisation* Communication* Decision making* Continuous improvement mindset* Analytical capability**Key Performance Indicators*** ISP & ILA site availability* Supplier SLA performance* Facilities incidents* Budget adherence* Cost savings delivered* Planned maintenance completion* Health & Safety compliance* Audit performance* Asset accuracy* Customer-impacting infrastructure incidents* Time to resolve ...

WLAN Management of day-to-day project and provide activities Achieve agreed performance levels in line with business targets, customer requirements and functional SLA's Escalate issues and potential delays through Line Management channels in accordance with standard procedures to ensure that SLA's are not breached Maintenance of site ...

Customer Support Specialist Remote (within 4 hours of UTC); Optional in-person time in Fulham (London) Full-Time £32,000 £34,000 per annum + discretionary bonus Overview This is a hands-on, customer-facing ...

processes, identify opportunities for standardisation and efficiency, and support the design of future-state operating models.Drive implementation planning across service transitions, governance, KPI/SLA design, stabilisation and continuous improvement.Translate complex analysis into clear recommendations and executive-ready outputs that support decision-making and change execution.LeadershipPlay a key role within … across domains such as planning support, order management, logistics support, inventory, master data or performance reporting.Strong understanding of service governance, process standardisation, KPI/SLA design, transition delivery and continuous improvement.Experience coaching junior colleagues and supporting capability development in client and consulting teams.What You'll Love About Working HereAs ...

identify opportunities for standardisation and efficiency, and support the design of future-state operating models. Drive implementation planning across service transitions, governance, KPI/SLA design, stabilisation and continuous improvement. Translate complex analysis into clear recommendations and executive-ready outputs that support decision-making and change execution. Leadership Play … domains such as planning support, order management, logistics support, inventory, master data or performance reporting. Strong understanding of service governance, process standardisation, KPI/SLA design, transition delivery and continuous improvement. Experience coaching junior colleagues and supporting capability development in client and consulting teams. What You'll Love About Working ...

Senior Field Engineer - Server, Networking and Storage experience South East London and surrounding areas Full-time Permanent Up to £40,000pa (depending on experience) + £5000 Car Allowance Our client, who are a channel-only ...

Senior Field Engineer - Data Centre - Server, Networking and Storage South East London and surrounding areas Full-time Permanent Up to £40,000pa (depending on experience) + £5000 Car Allowance Our client, who are a channel ...

evaluations. Manage capacity across engineers, allocating resources to accounts to maintain quality and avoid over-stretch. Own the daily operational rhythm, including ticket management, SLA adherence and quality-checking of engineer outputs. Run weekly Customer and Delivery Reviews with the Technical Account Manager and Solution Architect to assess account health … improvements. Technical credibility, capable of assessing engineering work, runbooks and service reviews for quality. Commercial awareness, with an understanding of the financial impact of SLA breaches and capacity decisions. The Hours Full-time, hybrid role: 3 days per week on site in Bristol and 2 days remote. The Location Bristol ...

Responsibilities Design and implement a vendor performance management framework covering all strategic technology partners Define a standard set of KPIs and metrics (delivery quality, SLA adherence, cost, throughput, roadmap alignment, resourcing, risk) applied consistently across vendors Build processes to aggregate data from multiple sources, including Jira, roadmap/delivery tooling … financial services, telecoms, retail or similar) advantageous Desirable Prior consulting background (Big 4 or boutique strategy/technology consultancy) Familiarity with vendor scorecarding and SLA governance frameworks Experience standing up a PMO or governance function from scratch Contract role, outside IR35, initial 3-6 months assignment, remote first, expect ...

Design and implement an IT vendor performance management framework covering all strategic technology partners Define a standard set of KPIs and metrics (delivery quality, SLA adherence, cost, throughput, roadmap alignment, resourcing, risk) applied consistently across vendors Build processes to aggregate data from multiple sources, including Jira, roadmap/delivery tooling … financial services, telecoms, retail or similar) advantageous Desirable Prior consulting background (Big 4 or boutique strategy/technology consultancy) Familiarity with vendor scorecarding and SLA governance frameworks Experience standing up a PMO or governance function from scratch Contract role, outside IR35, initial 3-6 months assignment, remote first, expect ...

Responsibilities Design and implement a vendor performance management framework covering all strategic technology partners Define a standard set of KPIs and metrics (delivery quality, SLA adherence, cost, throughput, roadmap alignment, resourcing, risk) applied consistently across vendors Build processes to aggregate data from multiple sources, including Jira, roadmap/delivery tooling … financial services, telecoms, retail or similar) advantageous Desirable Prior consulting background (Big 4 or boutique strategy/technology consultancy) Familiarity with vendor scorecarding and SLA governance frameworks Experience standing up a PMO or governance function from scratch Contract role, outside IR35, initial 3-6 months assignment, remote first, expect ...

Senior Backend Engineer/Developer (TypeScript Node.js) Remote UK to £80k Are you a senior, hands-on Backend Engineer looking for an opportunity to take ownership and progress your career at a scaling tech company ...