101 to 125 of 254 Remote SLA Jobs

revenue is achieved Ensure timely issuing and approval of invoices and record in the revenue tracker Conduct client-facing activities, including monthly service reviews, SLA reporting, and Business Reviews Support clients with new products and programs, coordinating with internal teams Keep all internal documentation current and well-organised Share responsibility ...

revenue is achieved Ensure timely issuing and approval of invoices and record in the revenue tracker Conduct client-facing activities, including monthly service reviews, SLA reporting, and Business Reviews Support clients with new products and programs, coordinating with internal teams Keep all internal documentation current and well-organised Share responsibility ...

expense tracking. Act as the escalation point for account invoice reviews, TOIL validation, and client asset management. Provide strategic, visual, client‐ready reporting on SLA/KPI adherence, social value commitments, and commercial performance to stakeholders up to the C‐Suite level. Manage team capacity, work plans, and schedules across ...

well as possess the ability to liaise with stakeholders at all levels of seniority, including the customer. Adherence to resolving issues and problems within SLA levels and ensuring KPIs are met is also required. 3rd Line Network Engineers will; Have a thorough and demonstrable understanding of Cisco Enterprise LAN environments ...

well as possess the ability to liaise with stakeholders at all levels of seniority, including the customer. Adherence to resolving issues and problems within SLA levels and ensuring KPIs are met is also required. Essential Requirement Software Defined Networking experience with VMWare NSX. You will; Have a thorough and demonstrable ...

London. You will lead a cross-functional team of ~36 resources spanning development, testing, DBA, Scrum Master, and production support, ensuring KPI/SLA performance and governance excellence. The role requires deep ITIL knowledge, strong stakeholder management, and a track record in continuous improvement and service reporting. #J-18808-Ljbffr ...

ability to interpret complex technical issues in simple business terms for merchants and non-technical stakeholders. Able to manage a live workload against SLA countdowns in a fast-paced environment while maintaining high service standards. Proficiency in using customer service software (e.g. Zendesk, Salesforce) and CRM tools. Proven ability ...

What You'll Do: Provide 1st and 2nd line technical support via telephone and remote support tools Resolve incidents, problems and changes within agreed SLA timescales Support desktop, laptop, mobile device and printer environments Diagnose and resolve hardware and software faults Support Windows Server, networks and internet connectivity Administer user ...

enhancements, releases, and regulatory updates. Drive finance process improvement and standardisation initiatives. Manage and prioritise workloads across the AMS support function. Monitor and improve SLA and KPI performance, ensuring service excellence Stakeholder Engagement Serve as a trusted adviser to senior finance leaders, programme teams, and business stakeholders. Facilitate workshops ...

common issues. Keep configuration, deployment and incident records up to date within the relevant tracking and ticketing systems. Monitor platform support queues for SLA compliance, flagging incidents at risk of breach. Support on-call rota administration and handover documentation as required. Prioritise issues affecting customer-facing services and represent platform ...

improvement through standardisation, automation, and Infrastructure-as-Code initiatives, improving stability, control, and operational efficiency.Manage third-party suppliers and strategic partners, including contract negotiation, SLA governance, and service performance reviews.Act as a senior escalation point and advisor, clearly articulating infrastructure risk, control posture, and resilience to senior leadership.Hosting and Network ...

positive and can-do attitudeIdentify solutions and preventative measures to improve the customer’s experienceEnsure all cases are progressed in line with Klipboard Rental SLA’s.Team Working: Proactively share knowledge, help during times of leave/absence, and share service improvement opportunities.Be curious to change, evolve and develop in ways ...

Bank’s Material Third Party (MTP) inventory and associated regulatory reporting records. Support ongoing monitoring of third-party arrangements, including review of service performance, SLA/KPI information, vendor risk events, audit findings, control issues, material incidents and other trigger events. Support the preparation of TPRM management information ...

enterprise SaaS and/or on-premise software in a client-facing technical support or application support role, including practical experience with ticketing workflows, SLA management, and impact-based prioritisation. Strong troubleshooting and analytical skills, with the ability to investigate complex symptoms, interpret logs, and identify root cause across integrations ...

enterprise SaaS and/or on-premise software in a client-facing technical support or application support role, including practical experience with ticketing workflows, SLA management, and impact-based prioritisation. Strong troubleshooting and analytical skills, with the ability to investigate complex symptoms, interpret logs, and identify root cause across integrations ...

timely manner, with emphasis on design and implementation concepts.Provide monthly reporting dashboard, on network security, IoT consumption, endpoint and server security, application security, including SLA and key KPI counters to the director of IT and associated stakeholders. Develop and maintain a comprehensive understanding of IT transformation related projects and programs ...

systemsWhy Join Us Work remotely with a global team Shifts 8 AM to 5PM (Flexible toadjust to 24*7 rotation whenrequired to meet SLA)Support mission-critical systems used worldwideGain exposure to cloud, databases, and enterprise-scale production systemsOpportunity to grow into senior engineering or DevOps roles ...

management Executive communication skills Major Incident Leadership Problem-solving and analytical mindset Mentoring and coaching L1/L2 engineers Key Deliverables Network Availability > 99.9% SLA Compliance Reduction in Incident Recurrence Successful Project Delivery Timely RCA Completion Improved Network Security and Operational Efficiency Benefits A supportive, diverse, and global team with ...

captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such ...

highly organised and able to prioritise your workload, balancing multiple demands whilst maintaining service quality. You will have proven experience in managing SLA's and KPI's to ensure consistent, high quality service delivery. Additionally, you will have the willingness to continue learning and developing to succeed in this role. ...

playbooks are evolving in real timeAdaptability, intellectual curiosity, and a strong builder mentalityFamiliarity with service management methodologies such as ITIL, service catalog design, SLA frameworks, and incident/request workflowsExperience with tools in categories such as ITSM, ESM, ticketing, knowledge management, identity, or workflow automationBackground supporting displacement or migration conversations ...

well as possess the ability to liaise with stakeholders at all levels of seniority, including the customer. Adherence to resolving issues and problems within SLA levels and ensuring KPI’s are met is also required. Essential Requirement Software Defined Networking experience with VMWare NSX. 3rd Line Network Engineers will;Have ...

needed. The roles primary function is to manage preventative maintenance and project delivery through on-site surveys, client engagement, auditing service partners, and attending SLA and operational review meetings. You will act as a key customer interface, ensuring high standards of service delivery for high-profile customers, while identifying opportunities ...

management reviews, stakeholder updates • Leading on best practice and processes for owned platforms • Reviewing new bids or projects that impact DNS or RADIUS • Drive SLA/KPIs and performance reliability objectives across DNS & AAA estates## **Who you are**Core competencies, knowledge and experience :• 5+ Years of hands on experience ...

configuration: forms, views, business process flows, workflows, business rules, security roles Experience working in a support or managed services environment, including ticket/SLA-driven ways of working Comfortable troubleshooting integration and data issues across D365 CE and connected systems Excellent client-facing communication skills, able to explain technical issues ...