Period
to 19 November 2017

The median annual salary for a Service Desk Analyst was £28,000 in advertised job vacancies in London during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England > London
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 479 350 425
Rank change year-on-year -129 +75 -30
Permanent jobs requiring a Service Desk Analyst 410 661 620
As % of all permanent IT jobs advertised in London 0.55% 0.88% 0.70%
As % of the Job Titles category 0.58% 0.91% 0.73%
Number of salaries quoted 347 561 528
London median annual salary £28,000 £30,000 £28,500
Median salary % change year-on-year -6.67% +5.26% +5.56%
10th Percentile £21,500 £21,250 £21,489
90th Percentile £41,350 £38,000 £37,250
England median annual salary £23,500 £24,000 £23,500
% change year-on-year -2.08% +2.13% +2.17%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 70426 72444 85501
% of permanent IT jobs with a recognized job title 94.33% 95.96% 96.00%
Number of salaries quoted 55326 62571 72563
London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% +4.76%
10th Percentile £33,000 £32,500 £32,000
90th Percentile £90,000 £87,500 £85,000
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Service Desk Analyst
Job Vacancy Trend in London

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Service Desk Analyst in London

Service Desk Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in London.

Salary trend for Service Desk Analyst in London

Service Desk Analyst
Salary Histogram in London

The salary distribution of IT jobs citing Service Desk Analyst in London over the 6 months to 19 November 2017.

Salary histogram for Service Desk Analyst in London

Service Desk Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the London region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -77 96 £30,000 -7.69% 1
South London +5 28 £23,250 -5.02% 2
West London +8 18 £27,500 +11.11% 2
East London -4 5 £28,000 +12.00%
North London +5 3 £27,500 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 19 November 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Service Desk Analyst in the job title.

1 265 (64.63%) Windows
2 228 (55.61%) Active Directory
3 211 (51.46%) ITIL
4 184 (44.88%) Microsoft Office
5 179 (43.66%) Microsoft
6 164 (40.00%) Windows 7
7 121 (29.51%) Citrix
8 116 (28.29%) SLA
9 107 (26.10%) Legal
10 101 (24.63%) Finance
11 95 (23.17%) MS Exchange
12 84 (20.49%) Service Management
13 78 (19.02%) Law
14 76 (18.54%) Office 365
15 53 (12.93%) Banking
16 52 (12.68%) VPN
17 43 (10.49%) Windows 10
18 42 (10.24%) Blackberry
19 40 (9.76%) VMware
20 39 (9.51%) iManage
21 38 (9.27%) Windows Server
22 34 (8.29%) International Banking
23 32 (7.80%) Incident Management
23 32 (7.80%) Ticket Management
24 31 (7.56%) ISO/IEC 20000
24 31 (7.56%) Exchange Server 2010
24 31 (7.56%) Configuration Management
24 31 (7.56%) ISO 9001
25 30 (7.32%) ITIL Certification
25 30 (7.32%) Microsoft Certification

Service Desk Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 95 (23.17%) MS Exchange
2 31 (7.56%) Exchange Server 2010
3 26 (6.34%) Blackberry Enterprise Server
3 26 (6.34%) IBM Notes
4 25 (6.10%) Exchange Server 2007
5 22 (5.37%) Skype for Business
6 11 (2.68%) Exchange Server 2003
7 6 (1.46%) SharePoint
8 5 (1.22%) Exchange Server 2013
9 2 (0.49%) JBoss
9 2 (0.49%) Site Server
9 2 (0.49%) Tomcat
9 2 (0.49%) WebLogic
Applications
1 184 (44.88%) Microsoft Office
2 24 (5.85%) Microsoft Excel
3 22 (5.37%) Microsoft PowerPoint
4 5 (1.22%) Acrobat
5 3 (0.73%) Vectorworks
6 2 (0.49%) AutoCAD
6 2 (0.49%) Revit
7 1 (0.24%) CINEMA 4D
7 1 (0.24%) Maya
Business Applications
1 3 (0.73%) Visualfiles
Cloud Services
1 76 (18.54%) Office 365
2 7 (1.71%) Mimecast
3 4 (0.98%) SaaS
4 3 (0.73%) Adobe Creative Cloud
4 3 (0.73%) Amazon AWS
4 3 (0.73%) Microsoft Azure
5 2 (0.49%) OneDrive
6 1 (0.24%) Cloud Computing
Communications & Networking
1 52 (12.68%) VPN
2 25 (6.10%) Remote Desktop
3 24 (5.85%) LAN
4 21 (5.12%) WAN
5 16 (3.90%) Internet
6 15 (3.66%) TCP/IP
7 14 (3.41%) Skype
8 12 (2.93%) DHCP
9 11 (2.68%) DNS
10 7 (1.71%) VoIP
11 5 (1.22%) Firewall
12 4 (0.98%) FTP
12 4 (0.98%) SMTP
12 4 (0.98%) Wireless
13 2 (0.49%) HTTPS
13 2 (0.49%) Intranet
13 2 (0.49%) PBX
13 2 (0.49%) SNMP
13 2 (0.49%) SSL
14 1 (0.24%) SMS
Database & Business Intelligence
1 5 (1.22%) SQL Server
Development Applications
1 2 (0.49%) JIRA
General
1 107 (26.10%) Legal
2 101 (24.63%) Finance
3 78 (19.02%) Law
4 53 (12.93%) Banking
5 34 (8.29%) International Banking
6 22 (5.37%) Back Office
7 5 (1.22%) Publishing
8 4 (0.98%) Advertising
8 4 (0.98%) Financial Institution
8 4 (0.98%) Mandarin Language
9 2 (0.49%) French Language
9 2 (0.49%) Front Office
9 2 (0.49%) German Language
9 2 (0.49%) Retail
10 1 (0.24%) Investment Banking
10 1 (0.24%) Local Government
10 1 (0.24%) Manufacturing
10 1 (0.24%) Private Banking
10 1 (0.24%) Spanish Language
10 1 (0.24%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (0.73%) COM
2 2 (0.49%) J2EE
3 1 (0.24%) XML
3 1 (0.24%) XSLT
Miscellaneous
1 42 (10.24%) Blackberry
2 30 (7.32%) iPhone
3 16 (3.90%) iPad
4 12 (2.93%) Smartphone
4 12 (2.93%) Video Conferencing
5 10 (2.44%) Analytical Skills
5 10 (2.44%) Client/Server
6 9 (2.20%) e-Learning
7 6 (1.46%) Management Information System
7 6 (1.46%) User Experience
8 5 (1.22%) Computer Science
9 4 (0.98%) BYOD
9 4 (0.98%) Fintech
9 4 (0.98%) Hedge funds
10 2 (0.49%) Apple TV
10 2 (0.49%) Enterprise Software
10 2 (0.49%) Mobile Computing
10 2 (0.49%) NHS
11 1 (0.24%) Handset
11 1 (0.24%) Thin Client
Operating Systems
1 265 (64.63%) Windows
2 164 (40.00%) Windows 7
3 43 (10.49%) Windows 10
4 38 (9.27%) Windows Server
5 26 (6.34%) Windows Server 2008
6 25 (6.10%) Windows XP
7 22 (5.37%) Windows 8
8 18 (4.39%) Android
9 17 (4.15%) Mac OS X
10 16 (3.90%) Windows Server 2003
11 15 (3.66%) Windows Server 2012
12 10 (2.44%) Mac OS
13 7 (1.71%) Linux
14 6 (1.46%) Windows Vista
15 5 (1.22%) Apple iOS
15 5 (1.22%) Windows 2000
16 3 (0.73%) CentOS
17 2 (0.49%) Mac OS X Server
18 1 (0.24%) Unix
18 1 (0.24%) Windows Mobile
Processes & Methodologies
1 211 (51.46%) ITIL
2 84 (20.49%) Service Management
3 32 (7.80%) Incident Management
3 32 (7.80%) Ticket Management
4 31 (7.56%) Configuration Management
5 24 (5.85%) CRM
6 21 (5.12%) ITIL V3
7 18 (4.39%) ITSM
8 11 (2.68%) Case Management
8 11 (2.68%) Service Delivery
9 10 (2.44%) Document Management
9 10 (2.44%) Problem Management
10 8 (1.95%) Investment Management
10 8 (1.95%) Virtual Environments
11 7 (1.71%) Wealth Management
12 6 (1.46%) Asset Management
12 6 (1.46%) Change Control
12 6 (1.46%) Security Management
12 6 (1.46%) Statistics
13 5 (1.22%) Root Cause Analysis
Programming Languages
1 19 (4.63%) SQL
2 4 (0.98%) PowerShell
3 2 (0.49%) Bash Shell
3 2 (0.49%) Java
3 2 (0.49%) Python
4 1 (0.24%) T-SQL
Qualifications
1 30 (7.32%) ITIL Certification
1 30 (7.32%) Microsoft Certification
2 18 (4.39%) Degree
3 12 (2.93%) MCDST
3 12 (2.93%) MCSE
4 11 (2.68%) MCP
5 8 (1.95%) ITIL Foundation Certificate
6 6 (1.46%) CCNA
6 6 (1.46%) Cisco Certification
6 6 (1.46%) MCSA
7 4 (0.98%) A+ Certification
8 3 (0.73%) MCTS
9 2 (0.49%) Citrix Certification
9 2 (0.49%) Computer Science Degree
9 2 (0.49%) MOS
10 1 (0.24%) DBS Check
10 1 (0.24%) HND
10 1 (0.24%) MCITP
10 1 (0.24%) Numerate Degree
Quality Assurance & Compliance
1 116 (28.29%) SLA
2 31 (7.56%) ISO 9001
2 31 (7.56%) ISO/IEC 20000
3 2 (0.49%) Sarbanes-Oxley
4 1 (0.24%) QA
System Software
1 228 (55.61%) Active Directory
2 12 (2.93%) VMware Infrastructure
3 9 (2.20%) XenApp
4 6 (1.46%) Virtual Desktop
5 5 (1.22%) Hyper-V
6 2 (0.49%) BitLocker
7 1 (0.24%) Terminal Services
7 1 (0.24%) Virtual Machines
Systems Management
1 21 (5.12%) SCCM
2 4 (0.98%) AirWatch
2 4 (0.98%) Norton AntiVirus
2 4 (0.98%) vCenter Server
3 2 (0.49%) Systems Management Server (SMS)
4 1 (0.24%) DameWare
4 1 (0.24%) Jamf Pro
Vendors
1 179 (43.66%) Microsoft
2 121 (29.51%) Citrix
3 40 (9.76%) VMware
4 39 (9.51%) iManage
5 24 (5.85%) Apple
6 23 (5.61%) Lotus
7 19 (4.63%) Cisco
8 16 (3.90%) Adobe
9 15 (3.66%) Remedy
10 14 (3.41%) LANDesk
10 14 (3.41%) ServiceNow
11 12 (2.93%) Google
12 9 (2.20%) Sophos
13 8 (1.95%) Wyse
14 6 (1.46%) HP
15 5 (1.22%) Dell
16 4 (0.98%) IBM
16 4 (0.98%) Mitel
16 4 (0.98%) Salesforce.com
16 4 (0.98%) Symantec