The median annual salary for a Service Desk Analyst was £28,000 in advertised job vacancies in London during the 3 months to 23 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England / London
3 months to
23 Jun 2017
Same period 2016 Same period 2015
Rank 434 312 431
Rank change year-on-year -122 +119  
Permanent jobs requiring a Service Desk Analyst 185 390 279
As % of all permanent IT jobs advertised in London 0.51% 0.97% 0.62%
As % of the Job Titles category 0.53% 1.02% 0.65%
Number of salaries quoted 149 338 254
Median salary £28,000 £27,250 £28,000
Median salary % change year-on-year +2.75% -2.67%  
90% offered a salary of more than £22,400 £22,500 £22,000
10% offered a salary of more than £35,000 £35,000 £39,850
UK excluding London median salary £22,500 £21,500 £22,000
% change year-on-year +4.65% -2.27%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
London
Permanent job vacancies with a job title containing a recognized job role 34741 38396 43056
As % of all permanent IT job vacancies advertised in London 94.86% 95.95% 95.89%
Number of salaries quoted 28207 33382 36386
Median salary £57,500 £55,000 £55,000
Median salary % change year-on-year +4.54% -  
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £82,500 £80,000 £80,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Service Desk Analyst
Job Vacancy Trend in London

The job posting trend of jobs advertised in London that featured Service Desk Analyst in the job title.

Job vacancy trend for Service Desk Analyst in London

Service Desk Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in London.

Salary trend for Service Desk Analyst in London

Service Desk Analyst
Salary Histogram in London

The salary distribution of IT jobs citing Service Desk Analyst in London over the 3 months to 23 June 2017.

Salary histogram for Service Desk Analyst in London

Service Desk Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +40 53 £28,000 +0.19% 2
Croydon 0 9 £16,500 -26.66%
Hammersmith - 7 £26,500 -
Wimbledon +18 2 - -
Docklands, London - 1 £35,000 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 23 June 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Service Desk Analyst in the job title.

1 288 (71.46%) Windows
2 270 (67.00%) Active Directory
3 198 (49.13%) ITIL
4 195 (48.39%) Microsoft
5 181 (44.91%) Microsoft Office
6 157 (38.96%) Windows 7
7 155 (38.46%) Citrix
8 106 (26.30%) Finance
9 99 (24.57%) SLA
10 85 (21.09%) MS Exchange
11 73 (18.11%) Service Management
12 66 (16.38%) Law
13 58 (14.39%) VPN
14 56 (13.90%) Windows Server
15 54 (13.40%) Office 365
16 53 (13.15%) Legal
17 48 (11.91%) Blackberry
18 42 (10.42%) Blackberry Enterprise Server
19 40 (9.93%) Microsoft Certification
20 37 (9.18%) Windows 10
21 36 (8.93%) Windows 8
21 36 (8.93%) ITIL V3
22 33 (8.19%) Ticket Management
22 33 (8.19%) Cisco
23 31 (7.69%) VMware
24 30 (7.44%) TCP/IP
24 30 (7.44%) ITIL Certification
25 29 (7.20%) Service Delivery
25 29 (7.20%) Banking
25 29 (7.20%) Degree

Service Desk Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 85 (21.09%) MS Exchange
2 42 (10.42%) Blackberry Enterprise Server
3 28 (6.95%) Exchange Server 2010
4 19 (4.71%) Exchange Server 2007
5 15 (3.72%) Skype for Business
6 14 (3.47%) SharePoint
7 5 (1.24%) Exchange Server 2003
7 5 (1.24%) Exchange Server 2013
7 5 (1.24%) IBM Notes
8 1 (0.25%) JBoss
8 1 (0.25%) Tomcat
8 1 (0.25%) WebLogic
Applications
1 181 (44.91%) Microsoft Office
2 16 (3.97%) Microsoft Excel
3 10 (2.48%) Microsoft PowerPoint
4 2 (0.50%) Vectorworks
5 1 (0.25%) Acrobat
5 1 (0.25%) Adobe Creative Suite
5 1 (0.25%) MS Visio
Business Applications
1 3 (0.74%) JDE OneWorld
2 2 (0.50%) thinkFolio
3 1 (0.25%) Dynamics AX
3 1 (0.25%) Eikon
3 1 (0.25%) Visualfiles
Cloud Services
1 54 (13.40%) Office 365
2 11 (2.73%) Mimecast
3 2 (0.50%) Amazon AWS
3 2 (0.50%) Cloud Computing
3 2 (0.50%) Microsoft Azure
4 1 (0.25%) SaaS
Communications & Networking
1 58 (14.39%) VPN
2 30 (7.44%) TCP/IP
3 28 (6.95%) DNS
4 24 (5.96%) LAN
5 21 (5.21%) DHCP
6 18 (4.47%) WAN
7 16 (3.97%) VoIP
8 9 (2.23%) Remote Desktop
9 8 (1.99%) IP Telephony
10 7 (1.74%) Firewall
11 6 (1.49%) Internet
11 6 (1.49%) Skype
12 4 (0.99%) Network Security
12 4 (0.99%) PABX
13 3 (0.74%) PBX
13 3 (0.74%) Wireless
14 2 (0.50%) ADSL
14 2 (0.50%) Unified Communications
14 2 (0.50%) VLAN
15 1 (0.25%) Intranet
Database & Business Intelligence
1 5 (1.24%) SQL Server
2 2 (0.50%) MS Access
3 1 (0.25%) SQL Server 2012
Development Applications
1 5 (1.24%) JIRA
General
1 106 (26.30%) Finance
2 66 (16.38%) Law
3 53 (13.15%) Legal
4 29 (7.20%) Banking
5 10 (2.48%) Telecoms
6 7 (1.74%) Investment Banking
7 5 (1.24%) Financial Institution
8 4 (0.99%) International Banking
9 3 (0.74%) Back Office
9 3 (0.74%) Local Government
9 3 (0.74%) Mandarin Language
9 3 (0.74%) Publishing
10 2 (0.50%) Manufacturing
10 2 (0.50%) Retail
11 1 (0.25%) Advertising
11 1 (0.25%) Front Office
11 1 (0.25%) Japanese Language
Libraries, Frameworks & Software Standards
1 3 (0.74%) COM
2 1 (0.25%) FIX Protocol
2 1 (0.25%) J2EE
Miscellaneous
1 48 (11.91%) Blackberry
2 23 (5.71%) Analytical Skills
3 17 (4.22%) Client/Server
4 16 (3.97%) Video Conferencing
5 15 (3.72%) iPhone
6 12 (2.98%) iPad
7 11 (2.73%) Smartphone
8 8 (1.99%) Management Information System
9 7 (1.74%) Fat Client
9 7 (1.74%) Thin Client
10 5 (1.24%) BYOD
10 5 (1.24%) User Experience
11 3 (0.74%) Data Centre
11 3 (0.74%) Hedge funds
12 2 (0.50%) Fintech
12 2 (0.50%) Mobile Computing
12 2 (0.50%) RSA SecurID
13 1 (0.25%) Apple TV
13 1 (0.25%) Computer Science
13 1 (0.25%) Mobile Banking
Operating Systems
1 288 (71.46%) Windows
2 157 (38.96%) Windows 7
3 56 (13.90%) Windows Server
4 37 (9.18%) Windows 10
5 36 (8.93%) Windows 8
6 23 (5.71%) Windows Server 2008
7 22 (5.46%) Windows XP
8 19 (4.71%) Windows Server 2012
9 17 (4.22%) Mac OS X
10 13 (3.23%) Android
11 10 (2.48%) Mac OS
12 9 (2.23%) Windows Server 2003
13 8 (1.99%) Linux
14 5 (1.24%) CentOS
15 4 (0.99%) Apple iOS
16 3 (0.74%) Unix
16 3 (0.74%) Windows Mobile
17 2 (0.50%) Mac OS X Server
18 1 (0.25%) Windows Vista
Processes & Methodologies
1 198 (49.13%) ITIL
2 73 (18.11%) Service Management
3 36 (8.93%) ITIL V3
4 33 (8.19%) Ticket Management
5 29 (7.20%) Service Delivery
6 25 (6.20%) ITSM
7 20 (4.96%) Virtual Environments
8 18 (4.47%) Case Management
9 17 (4.22%) Incident Management
10 15 (3.72%) Problem Management
11 14 (3.47%) Wealth Management
12 13 (3.23%) Document Management
13 12 (2.98%) Asset Management
13 12 (2.98%) Investment Management
14 9 (2.23%) Change Management
14 9 (2.23%) Mentoring
15 7 (1.74%) Fund Management
16 6 (1.49%) Change Control
17 5 (1.24%) Proactive Monitoring
17 5 (1.24%) Time Management
Programming Languages
1 15 (3.72%) SQL
2 3 (0.74%) Java
3 2 (0.50%) Bash Shell
3 2 (0.50%) C
3 2 (0.50%) Python
4 1 (0.25%) PowerShell
Qualifications
1 40 (9.93%) Microsoft Certification
2 30 (7.44%) ITIL Certification
3 29 (7.20%) Degree
4 28 (6.95%) MCP
5 18 (4.47%) MCSE
6 10 (2.48%) MCDST
7 4 (0.99%) GNVQ
7 4 (0.99%) MOS
8 3 (0.74%) Security Cleared
8 3 (0.74%) VCP4
8 3 (0.74%) VMware Certified Professional (VCP)
9 2 (0.50%) A+ Certification
9 2 (0.50%) Citrix Certification
9 2 (0.50%) MCTS
9 2 (0.50%) Numerate Degree
10 1 (0.25%) CCNA
10 1 (0.25%) Cisco Certification
10 1 (0.25%) HND
10 1 (0.25%) MCITP
Quality Assurance & Compliance
1 99 (24.57%) SLA
2 4 (0.99%) ISO 9001
2 4 (0.99%) ISO/IEC 20000
3 2 (0.50%) QA
System Software
1 270 (67.00%) Active Directory
2 24 (5.96%) XenApp
3 6 (1.49%) Microsoft App-V
3 6 (1.49%) Virtual Servers
4 5 (1.24%) VMware Infrastructure
5 4 (0.99%) XenDesktop
6 3 (0.74%) Hyper-V
6 3 (0.74%) Virtual Desktop
7 2 (0.50%) Virtual Machines
Systems Management
1 23 (5.71%) SCCM
2 5 (1.24%) SCOM
3 4 (0.99%) WSUS
3 4 (0.99%) XenMobile
4 3 (0.74%) Norton AntiVirus
5 1 (0.25%) DameWare
5 1 (0.25%) Jamf Pro
5 1 (0.25%) McAfee ePO
5 1 (0.25%) Systems Management Server (SMS)
Vendors
1 195 (48.39%) Microsoft
2 155 (38.46%) Citrix
3 33 (8.19%) Cisco
4 31 (7.69%) VMware
5 26 (6.45%) iManage
6 20 (4.96%) Apple
7 18 (4.47%) Google
7 18 (4.47%) Remedy
8 12 (2.98%) Bloomberg
8 12 (2.98%) LANDesk
9 11 (2.73%) Mitel
10 10 (2.48%) ServiceNow
11 8 (1.99%) Reuters
12 6 (1.49%) HP
12 6 (1.49%) Symantec
13 5 (1.24%) CheckPoint
13 5 (1.24%) FactSet
13 5 (1.24%) Lotus
13 5 (1.24%) Samsung
13 5 (1.24%) SAP
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