Period
to 28 January 2022

The median annual salary for a Service Desk Analyst was £29,000 in advertised job vacancies in London during the 6 months to 28 January 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England > London
6 months to
28 Jan 2022
Same period 2021 Same period 2020
Rank 517 458 463
Rank change year-on-year -59 +5 -15
Permanent jobs requiring a Service Desk Analyst 212 70 269
As % of all permanent jobs advertised in London 0.41% 0.29% 0.52%
As % of the Job Titles category 0.45% 0.31% 0.55%
Number of salaries quoted 194 65 240
10th Percentile £22,688 £20,950 £22,250
25th Percentile £25,656 £24,000 £24,000
Median annual salary (50th Percentile) £29,000 £29,000 £27,041
Median % change year-on-year - +7.25% -9.87%
75th Percentile £34,875 £33,000 £33,750
90th Percentile £38,750 £37,500 £40,000
England median annual salary £25,000 £24,000 £24,500
% change year-on-year +4.17% -2.04% +2.08%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 46,915 22,892 48,644
% of permanent IT jobs with a recognized job title 91.20% 93.51% 94.86%
Number of salaries quoted 32,390 19,437 39,843
10th Percentile £40,750 £41,250 £35,000
25th Percentile £52,500 £52,500 £47,156
Median annual salary (50th Percentile) £70,000 £67,500 £65,000
Median % change year-on-year +3.70% +3.85% +4.00%
75th Percentile £90,000 £85,000 £82,500
90th Percentile £110,000 £101,250 £100,000
England median annual salary £60,000 £55,000 £52,500
% change year-on-year +9.09% +4.76% +0.96%

Service Desk Analyst
Job Vacancy Trend in London

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Service Desk Analyst in London

Service Desk Analyst
Salary Trend in London

3-month moving average salary quoted in jobs citing Service Desk Analyst in London.

Salary trend for Service Desk Analyst in London

Service Desk Analyst
Salary Histogram in London

Salary distribution for jobs citing Service Desk Analyst in London over the 6 months to 28 January 2022.

Salary histogram for Service Desk Analyst in London

Service Desk Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the London region over the 6 months to 28 January 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London -10 48 £29,000 - 7
South London -4 22 £26,500 -3.64% 2
East London -34 5 £31,250 +27.55% 3
North London - 5 £27,000 - 1
West London -71 4 £24,250 +7.78% 5
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 28 January 2022, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Service Desk Analyst in the job title.

1 149 (70.28%) Windows
2 146 (68.87%) Microsoft 365
3 135 (63.68%) Active Directory
4 116 (54.72%) ITIL
4 116 (54.72%) Microsoft
5 98 (46.23%) Social Skills
6 94 (44.34%) Windows 10
7 82 (38.68%) Microsoft Office
8 70 (33.02%) ITSM
9 53 (25.00%) Service Management
9 53 (25.00%) SLA
10 46 (21.70%) SCCM
10 46 (21.70%) Finance
11 43 (20.28%) Mac OS
12 40 (18.87%) Azure
13 37 (17.45%) PowerShell
14 34 (16.04%) ServiceNow
14 34 (16.04%) VPN
15 30 (14.15%) Adobe
16 29 (13.68%) SharePoint
16 29 (13.68%) Windows 7
17 28 (13.21%) Adobe Creative Cloud
17 28 (13.21%) Problem-Solving
17 28 (13.21%) DNS
18 27 (12.74%) DHCP
19 25 (11.79%) Apple iOS
19 25 (11.79%) Microsoft Intune
20 23 (10.85%) TCP/IP
20 23 (10.85%) Incident Management
21 21 (9.91%) Law

Service Desk Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (13.68%) SharePoint
2 20 (9.43%) MS Exchange
3 7 (3.30%) Skype for Business
4 6 (2.83%) Confluence
5 4 (1.89%) CMS
6 1 (0.47%) TPMS
Applications
1 82 (38.68%) Microsoft Office
2 12 (5.66%) Adobe Creative Suite
3 9 (4.25%) Chatbot
4 6 (2.83%) Microsoft Excel
5 1 (0.47%) Microsoft PowerPoint
Business Applications
1 13 (6.13%) Remedy ITSM
2 2 (0.94%) Cerner Millennium
2 2 (0.94%) Elite 3E
Cloud Services
1 146 (68.87%) Microsoft 365
2 40 (18.87%) Azure
3 28 (13.21%) Adobe Creative Cloud
4 18 (8.49%) OneDrive
5 16 (7.55%) Power Automate
6 10 (4.72%) Mimecast
7 7 (3.30%) Azure Active Directory
8 5 (2.36%) AWS
9 4 (1.89%) Power Platform
10 3 (1.42%) Slack
11 1 (0.47%) Cloud Computing
11 1 (0.47%) PowerApps
11 1 (0.47%) SaaS
Communications & Networking
1 34 (16.04%) VPN
2 28 (13.21%) DNS
3 27 (12.74%) DHCP
4 23 (10.85%) TCP/IP
5 7 (3.30%) Internet
5 7 (3.30%) LAN
5 7 (3.30%) Wi-Fi
6 6 (2.83%) Firewall
6 6 (2.83%) Remote Desktop
6 6 (2.83%) Skype
6 6 (2.83%) Wireless
7 4 (1.89%) Intranet
7 4 (1.89%) WAN
8 3 (1.42%) WLAN
9 2 (0.94%) Cisco IOS
9 2 (0.94%) DSL
9 2 (0.94%) NAS
9 2 (0.94%) SAN
10 1 (0.47%) IP Telephony
10 1 (0.47%) WebEx
Database & Business Intelligence
1 1 (0.47%) SQL Server
Development Applications
1 19 (8.96%) JIRA
General
1 98 (46.23%) Social Skills
2 46 (21.70%) Finance
3 21 (9.91%) Law
4 20 (9.43%) Analytical Skills
4 20 (9.43%) Banking
5 19 (8.96%) Legal
6 7 (3.30%) Investment Banking
7 6 (2.83%) Financial Institution
7 6 (2.83%) Organisational Skills
8 5 (2.36%) Public Sector
8 5 (2.36%) Retail
9 4 (1.89%) Inclusion and Diversity
10 3 (1.42%) Presentation Skills
11 2 (0.94%) Advertising
11 2 (0.94%) Telecoms
12 1 (0.47%) International Banking
12 1 (0.47%) Marketing
Libraries, Frameworks & Software Standards
1 3 (1.42%) XMPP
2 1 (0.47%) COM
2 1 (0.47%) HTML
2 1 (0.47%) XML
Miscellaneous
1 19 (8.96%) Self-Motivation
2 12 (5.66%) Video Conferencing
3 9 (4.25%) Smartphone
4 6 (2.83%) Analytical Mindset
4 6 (2.83%) Hedge funds
4 6 (2.83%) iPhone
5 5 (2.36%) Video Editing
6 4 (1.89%) Life Science
6 4 (1.89%) Management Information System
6 4 (1.89%) Mobile App
6 4 (1.89%) NHS
7 3 (1.42%) Data Centre
7 3 (1.42%) EPoS
7 3 (1.42%) iPad
8 2 (0.94%) Blackberry
8 2 (0.94%) Cyberthreat
9 1 (0.47%) Driving Licence
9 1 (0.47%) e-Learning
9 1 (0.47%) Enterprise Software
9 1 (0.47%) Handset
Operating Systems
1 149 (70.28%) Windows
2 94 (44.34%) Windows 10
3 43 (20.28%) Mac OS
4 29 (13.68%) Windows 7
5 25 (11.79%) Apple iOS
6 21 (9.91%) Windows Server
7 15 (7.08%) Android
8 9 (4.25%) Windows Server 2012
9 7 (3.30%) Windows Server 2016
10 5 (2.36%) Mac OS X
11 4 (1.89%) Linux
12 3 (1.42%) Windows Server 2008
13 2 (0.94%) Windows 8
14 1 (0.47%) SUSE
14 1 (0.47%) Ubuntu
14 1 (0.47%) Windows XP
Processes & Methodologies
1 116 (54.72%) ITIL
2 70 (33.02%) ITSM
3 53 (25.00%) Service Management
4 28 (13.21%) Problem-Solving
5 23 (10.85%) Incident Management
6 19 (8.96%) Mentoring
7 17 (8.02%) Problem Management
7 17 (8.02%) Service Delivery
8 16 (7.55%) Time Management
9 14 (6.60%) Analytics
10 12 (5.66%) Mobile Device Management
10 12 (5.66%) Multi-Factor Authentication
10 12 (5.66%) Root Cause Analysis
11 10 (4.72%) Agile Software Development
11 10 (4.72%) Change Control
11 10 (4.72%) DevOps
12 9 (4.25%) Artificial Intelligence
12 9 (4.25%) Conversational UI
12 9 (4.25%) Runbook
13 8 (3.77%) Ticket Management
Programming Languages
1 37 (17.45%) PowerShell
2 8 (3.77%) PHP
2 8 (3.77%) Python
3 7 (3.30%) SQL
4 1 (0.47%) C
4 1 (0.47%) JavaScript
Qualifications
1 19 (8.96%) Degree
2 14 (6.60%) A+ Certification
3 9 (4.25%) Network+ Certification
4 8 (3.77%) Microsoft Certification
5 2 (0.94%) MCP
5 2 (0.94%) MCSE
6 1 (0.47%) CCNA
6 1 (0.47%) Cisco Certification
6 1 (0.47%) Computer Science Degree
6 1 (0.47%) ITIL Certification
6 1 (0.47%) ITIL Foundation Certificate
6 1 (0.47%) MCDST
6 1 (0.47%) MCITP
6 1 (0.47%) MCSA
6 1 (0.47%) MOS
Quality Assurance & Compliance
1 53 (25.00%) SLA
2 7 (3.30%) GDPR
3 4 (1.89%) Data Quality
4 1 (0.47%) Accessibility
4 1 (0.47%) ISO 22301
4 1 (0.47%) ISO 9001
4 1 (0.47%) ISO/IEC 27001
4 1 (0.47%) PCI DSS
System Software
1 135 (63.68%) Active Directory
2 11 (5.19%) VMware Infrastructure
3 4 (1.89%) Hyper-V
4 3 (1.42%) XenApp
5 2 (0.94%) Virtual Desktop
6 1 (0.47%) VMware ESXi
6 1 (0.47%) vSphere
Systems Management
1 46 (21.70%) SCCM
2 25 (11.79%) Microsoft Intune
3 19 (8.96%) Jamf Pro
4 2 (0.94%) FortiGate
Vendors
1 116 (54.72%) Microsoft
2 34 (16.04%) ServiceNow
3 30 (14.15%) Adobe
4 17 (8.02%) Cisco
5 16 (7.55%) Citrix
6 15 (7.08%) iManage
7 13 (6.13%) Apple
7 13 (6.13%) Remedy
7 13 (6.13%) VMware
8 12 (5.66%) LexisNexis
9 10 (4.72%) CrowdStrike
10 6 (2.83%) Intapp
11 5 (2.36%) Aderant
11 5 (2.36%) Avaya
11 5 (2.36%) Bloomberg
12 4 (1.89%) SolarWinds
13 3 (1.42%) Dell
13 3 (1.42%) HP
13 3 (1.42%) Sophos
14 2 (0.94%) Cerner