The median annual salary for a Service Desk Analyst was £28,500 in advertised job vacancies in London during the 3 months to 23 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
Service Desk Analyst
England / London
Rank 362 338 327
Rank change year-on-year -24 -11  
Permanent jobs requiring a Service Desk Analyst 218 356 367
As % of all permanent IT jobs advertised in London 0.66% 0.86% 0.88%
As % of the Job Titles category 0.69% 0.89% 0.92%
Number of salaries quoted 175 292 310
Median salary £28,500 £28,000 £27,500
Median salary % change year-on-year +1.78% +1.81%  
90% offered a salary of more than £21,000 £23,000 £22,000
10% offered a salary of more than £35,000 £37,500 £38,500
UK excluding London median salary £22,500 £22,000 £22,000
% change year-on-year +2.27% -  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
London
Permanent job vacancies with a job title containing a recognized job role 31786 39894 40068
As % of all permanent IT job vacancies advertised in London 95.74% 96.09% 95.99%
Number of salaries quoted 26873 34408 33640
Median salary £57,500 £55,000 £53,500
Median salary % change year-on-year +4.54% +2.80%  
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £82,500 £77,500 £80,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Service Desk Analyst
Job Vacancy Trend in London

The job posting trend of jobs advertised in London that featured Service Desk Analyst in the job title.

Job vacancy trend for Service Desk Analyst in London

Service Desk Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in London.

Salary trend for Service Desk Analyst in London

Service Desk Analyst
Salary Histogram in London

The salary distribution of IT jobs citing Service Desk Analyst in London over the 3 months to 23 March 2017.

Salary histogram for Service Desk Analyst in London

Service Desk Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 23 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +37 34 £30,000 +11.11% 4
Croydon +6 6 £22,500 -6.25%
Hammersmith -7 5 £25,000 -7.40%
Hounslow - 5 £21,000 -
West End of London +8 4 - - 1
Upminster - 4 £21,500 -
Bromley -4 2 - -
Chiswick - 1 £21,000 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in London

For the 6 months to 23 March 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Service Desk Analyst in the job title.

1 349 (75.38%) Windows
2 293 (63.28%) Active Directory
3 245 (52.92%) MS Office
4 237 (51.19%) Windows 7
5 228 (49.24%) ITIL
6 219 (47.30%) Microsoft
7 159 (34.34%) MS Excel
8 153 (33.05%) Citrix
9 122 (26.35%) Finance
10 120 (25.92%) Law
11 95 (20.52%) Legal
12 91 (19.65%) SLA
13 84 (18.14%) Service Management
14 74 (15.98%) MS Exchange
15 71 (15.33%) Blackberry
16 59 (12.74%) VPN
17 55 (11.88%) iManage
18 51 (11.02%) Cisco
19 49 (10.58%) Windows 10
20 48 (10.37%) Windows 8
21 47 (10.15%) Ticket Management
22 38 (8.21%) Windows Server
23 37 (7.99%) Office 365
23 37 (7.99%) Virtual Environments
24 36 (7.78%) Case Management
24 36 (7.78%) Android
25 34 (7.34%) Blackberry Enterprise Server
25 34 (7.34%) Apple
26 33 (7.13%) Windows XP
26 33 (7.13%) iPhone

Service Desk Analyst Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 74 (15.98%) MS Exchange
2 34 (7.34%) Blackberry Enterprise Server
3 24 (5.18%) Exchange Server 2010
4 16 (3.46%) SharePoint
5 15 (3.24%) Exchange Server 2007
6 9 (1.94%) Skype for Business
7 8 (1.73%) Exchange Server 2013
8 7 (1.51%) Exchange Server 2003
9 1 (0.22%) CMS
Applications
1 245 (52.92%) MS Office
2 159 (34.34%) MS Excel
3 11 (2.38%) MS PowerPoint
4 1 (0.22%) Adobe Creative Suite
Business Applications
1 4 (0.86%) PeopleSoft HRMS
2 3 (0.65%) JDE OneWorld
3 2 (0.43%) Dynamics AX
3 2 (0.43%) thinkFolio
4 1 (0.22%) Dynamics CRM
4 1 (0.22%) Dynamics GP
4 1 (0.22%) Dynamics NAV
4 1 (0.22%) Eikon
4 1 (0.22%) Remedy ITSM
4 1 (0.22%) Visualfiles
Cloud Services
1 37 (7.99%) Office 365
2 22 (4.75%) Mimecast
3 5 (1.08%) Cloud Computing
4 2 (0.43%) Microsoft Azure
5 1 (0.22%) Amazon AWS
Communications & Networking
1 59 (12.74%) VPN
2 22 (4.75%) TCP/IP
3 21 (4.54%) DNS
3 21 (4.54%) VoIP
4 15 (3.24%) LAN
5 13 (2.81%) DHCP
6 12 (2.59%) Internet
7 10 (2.16%) WAN
8 6 (1.30%) Remote Desktop
8 6 (1.30%) Skype
9 5 (1.08%) Intranet
9 5 (1.08%) PABX
10 4 (0.86%) Firewall
10 4 (0.86%) IP Telephony
10 4 (0.86%) VLAN
11 3 (0.65%) Unified Communications
12 2 (0.43%) ADSL
12 2 (0.43%) SAN
12 2 (0.43%) Wireless
13 1 (0.22%) FTP
Database & Business Intelligence
1 5 (1.08%) SQL Server
2 4 (0.86%) BusinessObjects Business Intelligence
3 2 (0.43%) MS Access
3 2 (0.43%) SQL Server 2012
4 1 (0.22%) Relational Database
4 1 (0.22%) SQL Server 2008
Development Applications
1 5 (1.08%) JIRA
General
1 122 (26.35%) Finance
2 120 (25.92%) Law
3 95 (20.52%) Legal
4 25 (5.40%) Banking
5 19 (4.10%) Telecoms
6 9 (1.94%) Investment Banking
7 6 (1.30%) Retail
8 4 (0.86%) Billing
8 4 (0.86%) German Language
8 4 (0.86%) Local Government
9 3 (0.65%) Advertising
9 3 (0.65%) Front Office
10 2 (0.43%) Back Office
10 2 (0.43%) Financial Institution
10 2 (0.43%) Publishing
11 1 (0.22%) French Language
11 1 (0.22%) International Banking
11 1 (0.22%) Manufacturing
11 1 (0.22%) Marketing
Libraries, Frameworks & Software Standards
1 1 (0.22%) COM
1 1 (0.22%) FIX Protocol
Miscellaneous
1 71 (15.33%) Blackberry
2 33 (7.13%) Analytical Skills
2 33 (7.13%) iPhone
3 15 (3.24%) Smartphone
4 12 (2.59%) Video Conferencing
5 10 (2.16%) BYOD
5 10 (2.16%) iPad
6 8 (1.73%) Data Centre
7 6 (1.30%) Fat Client
7 6 (1.30%) Thin Client
8 5 (1.08%) Client/Server
8 5 (1.08%) Management Information System
8 5 (1.08%) RSA SecurID
9 4 (0.86%) User Experience
9 4 (0.86%) Virtual Team
10 2 (0.43%) Fintech
10 2 (0.43%) Handset
10 2 (0.43%) Mobile Banking
11 1 (0.22%) Computer Science
11 1 (0.22%) EPoS
Operating Systems
1 349 (75.38%) Windows
2 237 (51.19%) Windows 7
3 49 (10.58%) Windows 10
4 48 (10.37%) Windows 8
5 38 (8.21%) Windows Server
6 36 (7.78%) Android
7 33 (7.13%) Windows XP
8 23 (4.97%) Windows Server 2008
9 21 (4.54%) Windows Server 2012
10 15 (3.24%) Mac OS X
11 11 (2.38%) Mac OS
12 9 (1.94%) Apple iOS
13 8 (1.73%) Windows Server 2003
14 3 (0.65%) Linux
15 2 (0.43%) Unix
15 2 (0.43%) Windows Mobile
16 1 (0.22%) Windows 2000
Processes & Methodologies
1 228 (49.24%) ITIL
2 84 (18.14%) Service Management
3 47 (10.15%) Ticket Management
4 37 (7.99%) Virtual Environments
5 36 (7.78%) Case Management
6 30 (6.48%) ITIL V3
7 28 (6.05%) Document Management
7 28 (6.05%) Incident Management
8 24 (5.18%) ITSM
9 23 (4.97%) Service Delivery
10 20 (4.32%) Wealth Management
11 17 (3.67%) Asset Management
12 16 (3.46%) Problem Management
13 12 (2.59%) Change Management
14 10 (2.16%) E-Commerce
14 10 (2.16%) Investment Management
14 10 (2.16%) Time Management
15 9 (1.94%) Mobile Device Management
16 8 (1.73%) CRM
17 7 (1.51%) Mentoring
Programming Languages
1 8 (1.73%) C
2 4 (0.86%) SQL
3 2 (0.43%) PowerShell
4 1 (0.22%) Java
Qualifications
1 31 (6.70%) Microsoft Certification
2 24 (5.18%) Degree
2 24 (5.18%) ITIL Certification
3 17 (3.67%) MCP
3 17 (3.67%) MCSE
4 15 (3.24%) MOS
5 5 (1.08%) GNVQ
6 4 (0.86%) MCTS
7 3 (0.65%) A+ Certification
7 3 (0.65%) DBS Check
7 3 (0.65%) MCITP
7 3 (0.65%) Security Cleared
7 3 (0.65%) VCP4
7 3 (0.65%) VMware Certified Professional (VCP)
8 2 (0.43%) CCNA
8 2 (0.43%) Cisco Certification
9 1 (0.22%) HND
9 1 (0.22%) MCSA
9 1 (0.22%) MCT
Quality Assurance & Compliance
1 91 (19.65%) SLA
2 3 (0.65%) Sarbanes-Oxley
3 1 (0.22%) ISO 9001
System Software
1 293 (63.28%) Active Directory
2 26 (5.62%) XenApp
3 13 (2.81%) XenDesktop
4 11 (2.38%) Virtual Servers
5 7 (1.51%) Microsoft App-V
6 5 (1.08%) VMware Infrastructure
7 1 (0.22%) Hyper-V
7 1 (0.22%) VMware ESX
Systems Management
1 24 (5.18%) SCCM
2 9 (1.94%) XenMobile
3 5 (1.08%) SCOM
4 4 (0.86%) AirWatch
5 1 (0.22%) Jamf Pro
5 1 (0.22%) Symantec Enterprise Vault
5 1 (0.22%) Systems Management Server (SMS)
Vendors
1 219 (47.30%) Microsoft
2 153 (33.05%) Citrix
3 55 (11.88%) iManage
4 51 (11.02%) Cisco
5 34 (7.34%) Apple
6 26 (5.62%) VMware
7 20 (4.32%) Mitel
8 15 (3.24%) Bloomberg
9 10 (2.16%) Samsung
9 10 (2.16%) SAP
10 9 (1.94%) CheckPoint
10 9 (1.94%) HP
10 9 (1.94%) Reuters
11 8 (1.73%) Symantec
12 7 (1.51%) Adobe
12 7 (1.51%) Juniper
12 7 (1.51%) Remedy
13 6 (1.30%) FactSet
13 6 (1.30%) LANDesk
13 6 (1.30%) ServiceNow
London
Plan-net
Salary: Unspecified Competitive rate
Posted: 10 hours ago
City, London
Premier IT
Salary: £24000 - £30000 per annum
Posted: 1 hour ago
London
Spencer Rose
Salary: Up to £25,000 per annum
Posted: 2 days ago
London
Burns Sheehan
Salary: £25000 - £29000 per annum
Posted: 2 days ago
London
Digitech Resourcing Ltd
Salary: From £30,000 to £35,000 per annum
Posted: 3 days ago
London
Information Technology Services
Salary: £30k - 35k per year
Posted: 3 days ago
City, London
Harrington Starr
Salary: £30000 - £35000 per annum
Posted: 5 days ago
South West London
XLN Telecom
Salary: Up to £27,000 per annum
Posted: 3 days ago
Central London / West End
H&R Talent
Salary: From £23,000 to £25,000 per annum
Posted: 6 days ago