Period
to 19 October 2021

The median annual salary for a Service Desk Analyst was £30,000 in advertised job vacancies in London during the 6 months to 19 October 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England > London
6 months to
19 Oct 2021
Same period 2020 Same period 2019
Rank 504 416 439
Rank change year-on-year -88 +23 +31
Permanent jobs requiring a Service Desk Analyst 204 49 324
As % of all permanent jobs advertised in London 0.40% 0.25% 0.60%
As % of the Job Titles category 0.45% 0.27% 0.63%
Number of salaries quoted 188 45 277
10th Percentile £21,925 £20,750 £23,150
25th Percentile £25,000 £24,000 £25,000
Median annual salary (50th Percentile) £30,000 £30,000 £30,000
75th Percentile £35,000 £33,750 £35,000
90th Percentile £38,225 £37,500 £40,000
England median annual salary £25,000 £24,300 £25,000
% change year-on-year +2.88% -2.80% +8.70%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 45,168 18,331 51,613
% of permanent IT jobs with a recognized job title 89.47% 93.55% 95.00%
Number of salaries quoted 31,046 15,553 42,487
10th Percentile £41,000 £41,250 £35,000
25th Percentile £52,500 £52,500 £46,250
Median annual salary (50th Percentile) £70,000 £67,500 £63,000
Median % change year-on-year +3.70% +7.14% +5.00%
75th Percentile £87,500 £85,000 £81,250
90th Percentile £105,000 £105,000 £97,500
England median annual salary £57,500 £55,000 £52,000
% change year-on-year +4.55% +5.77% +4.00%

Service Desk Analyst
Job Vacancy Trend in London

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Service Desk Analyst in London

Service Desk Analyst
Salary Trend in London

3-month moving average salary quoted in jobs citing Service Desk Analyst in London.

Salary trend for Service Desk Analyst in London

Service Desk Analyst
Salary Histogram in London

Salary distribution for jobs citing Service Desk Analyst in London over the 6 months to 19 October 2021.

Salary histogram for Service Desk Analyst in London

Service Desk Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the London region over the 6 months to 19 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -49 42 £30,000 -3.23% 15
South London -10 17 £26,500 -11.67% 5
East London -14 9 £32,500 +32.65% 6
West London -69 7 £24,500 -10.91% 4
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 19 October 2021, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Service Desk Analyst in the job title.

1 148 (72.55%) Windows
2 139 (68.14%) Microsoft 365
3 130 (63.73%) Active Directory
4 121 (59.31%) ITIL
5 103 (50.49%) Microsoft
6 100 (49.02%) Windows 10
7 87 (42.65%) Social Skills
8 81 (39.71%) Microsoft Office
9 49 (24.02%) SLA
10 42 (20.59%) Finance
10 42 (20.59%) Azure
11 40 (19.61%) ITSM
11 40 (19.61%) VPN
12 34 (16.67%) Mac OS
12 34 (16.67%) Legal
13 33 (16.18%) PowerShell
14 32 (15.69%) SCCM
15 31 (15.20%) Windows 7
16 28 (13.73%) Video Conferencing
16 28 (13.73%) Law
16 28 (13.73%) Problem-Solving
17 27 (13.24%) ServiceNow
18 26 (12.75%) Microsoft Intune
18 26 (12.75%) Service Management
18 26 (12.75%) Cisco
19 25 (12.25%) Citrix
19 25 (12.25%) Adobe
19 25 (12.25%) Degree
20 23 (11.27%) Android
21 22 (10.78%) DNS

Service Desk Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (10.29%) MS Exchange
2 18 (8.82%) SharePoint
3 10 (4.90%) Skype for Business
4 6 (2.94%) Confluence
5 2 (0.98%) CMS
5 2 (0.98%) TPMS
Applications
1 81 (39.71%) Microsoft Office
2 14 (6.86%) Microsoft Excel
3 12 (5.88%) Adobe Creative Suite
4 4 (1.96%) Acrobat
4 4 (1.96%) Adobe Illustrator
4 4 (1.96%) InDesign
4 4 (1.96%) Photoshop
5 2 (0.98%) Chatbot
6 1 (0.49%) Microsoft PowerPoint
Business Applications
1 13 (6.37%) Remedy ITSM
2 1 (0.49%) Elite 3E
Cloud Services
1 139 (68.14%) Microsoft 365
2 42 (20.59%) Azure
3 20 (9.80%) Adobe Creative Cloud
4 10 (4.90%) OneDrive
5 8 (3.92%) Power Automate
6 7 (3.43%) AWS
6 7 (3.43%) Azure Active Directory
7 4 (1.96%) Mimecast
7 4 (1.96%) SaaS
8 3 (1.47%) Power Platform
8 3 (1.47%) Slack
9 1 (0.49%) Cloud Computing
Communications & Networking
1 40 (19.61%) VPN
2 22 (10.78%) DHCP
2 22 (10.78%) DNS
3 18 (8.82%) TCP/IP
4 11 (5.39%) LAN
5 9 (4.41%) Remote Desktop
5 9 (4.41%) Skype
6 8 (3.92%) Internet
6 8 (3.92%) Wireless
7 7 (3.43%) Cisco IOS
7 7 (3.43%) WAN
8 6 (2.94%) Firewall
9 5 (2.45%) DSL
10 4 (1.96%) Intranet
11 3 (1.47%) Wi-Fi
12 2 (0.98%) VLAN
13 1 (0.49%) IP Telephony
13 1 (0.49%) PBX
13 1 (0.49%) SAN
13 1 (0.49%) VoIP
Database & Business Intelligence
1 1 (0.49%) SQL Server
Development Applications
1 12 (5.88%) JIRA
General
1 87 (42.65%) Social Skills
2 42 (20.59%) Finance
3 34 (16.67%) Legal
4 28 (13.73%) Law
5 15 (7.35%) Analytical Skills
6 10 (4.90%) Banking
7 8 (3.92%) Financial Institution
8 6 (2.94%) Advertising
8 6 (2.94%) Presentation Skills
9 5 (2.45%) Investment Banking
9 5 (2.45%) Organisational Skills
10 4 (1.96%) Public Sector
10 4 (1.96%) Publishing
10 4 (1.96%) Telecoms
11 3 (1.47%) Retail
12 2 (0.98%) Documentation Skills
13 1 (0.49%) Danish Language
13 1 (0.49%) Inclusion and Diversity
13 1 (0.49%) Swedish Language
Libraries, Frameworks & Software Standards
1 6 (2.94%) XMPP
2 1 (0.49%) COM
2 1 (0.49%) HTML
2 1 (0.49%) XML
Miscellaneous
1 28 (13.73%) Video Conferencing
2 13 (6.37%) iPhone
3 8 (3.92%) Hedge funds
3 8 (3.92%) Management Information System
4 7 (3.43%) Analytical Mindset
4 7 (3.43%) Blackberry
5 6 (2.94%) iPad
5 6 (2.94%) Self-Motivation
6 5 (2.45%) Data Centre
7 3 (1.47%) EPoS
8 2 (0.98%) Life Science
8 2 (0.98%) Smartphone
8 2 (0.98%) Video Editing
9 1 (0.49%) Digital Media
9 1 (0.49%) Driving Licence
9 1 (0.49%) Enterprise Software
9 1 (0.49%) Fibre Optics
9 1 (0.49%) Mobile App
Operating Systems
1 148 (72.55%) Windows
2 100 (49.02%) Windows 10
3 34 (16.67%) Mac OS
4 31 (15.20%) Windows 7
5 23 (11.27%) Android
6 21 (10.29%) Apple iOS
6 21 (10.29%) Windows Server
7 16 (7.84%) Windows Server 2012
8 13 (6.37%) Windows Server 2008
9 9 (4.41%) Windows Server 2016
10 8 (3.92%) Mac OS X
11 7 (3.43%) Linux
12 4 (1.96%) SUSE
12 4 (1.96%) Ubuntu
12 4 (1.96%) Windows 8
13 1 (0.49%) Windows XP
Processes & Methodologies
1 121 (59.31%) ITIL
2 40 (19.61%) ITSM
3 28 (13.73%) Problem-Solving
4 26 (12.75%) Service Management
5 21 (10.29%) Incident Management
6 17 (8.33%) Analytics
6 17 (8.33%) Mentoring
7 16 (7.84%) Service Delivery
8 12 (5.88%) Multi-Factor Authentication
8 12 (5.88%) Problem Management
8 12 (5.88%) Root Cause Analysis
9 9 (4.41%) Time Management
10 8 (3.92%) Asset Management
10 8 (3.92%) Data Protection
11 6 (2.94%) Creative Problem-Solving
11 6 (2.94%) Kalman Filter
11 6 (2.94%) Regulatory Compliance
11 6 (2.94%) Wealth Management
12 5 (2.45%) Proactive Management
12 5 (2.45%) Ticket Management
Programming Languages
1 33 (16.18%) PowerShell
2 10 (4.90%) SQL
3 6 (2.94%) Python
4 3 (1.47%) PHP
5 1 (0.49%) C
5 1 (0.49%) JavaScript
Qualifications
1 25 (12.25%) Degree
2 10 (4.90%) A+ Certification
2 10 (4.90%) Microsoft Certification
3 7 (3.43%) Network+ Certification
4 5 (2.45%) MCP
4 5 (2.45%) MCSE
5 4 (1.96%) ITIL Certification
5 4 (1.96%) MCDST
5 4 (1.96%) MCITP
5 4 (1.96%) MCSA
6 2 (0.98%) ITIL Foundation Certificate
6 2 (0.98%) MOS
7 1 (0.49%) CCNA
7 1 (0.49%) Cisco Certification
Quality Assurance & Compliance
1 49 (24.02%) SLA
2 9 (4.41%) GDPR
System Software
1 130 (63.73%) Active Directory
2 14 (6.86%) VMware Infrastructure
3 11 (5.39%) Hyper-V
4 6 (2.94%) XenApp
5 1 (0.49%) KVM
5 1 (0.49%) Virtual Desktop
5 1 (0.49%) XenDesktop
Systems Management
1 32 (15.69%) SCCM
2 26 (12.75%) Microsoft Intune
3 14 (6.86%) Jamf Pro
4 2 (0.98%) WSUS
5 1 (0.49%) Cisco UCCX
5 1 (0.49%) Control-M
5 1 (0.49%) FortiGate
5 1 (0.49%) Single Sign-On
Vendors
1 103 (50.49%) Microsoft
2 27 (13.24%) ServiceNow
3 26 (12.75%) Cisco
4 25 (12.25%) Adobe
4 25 (12.25%) Citrix
5 18 (8.82%) iManage
6 17 (8.33%) VMware
7 13 (6.37%) Apple
7 13 (6.37%) Dell
7 13 (6.37%) Remedy
8 12 (5.88%) LexisNexis
9 9 (4.41%) Aderant
9 9 (4.41%) Sophos
10 8 (3.92%) CrowdStrike
11 6 (2.94%) Bloomberg
11 6 (2.94%) HP
12 4 (1.96%) Avaya
12 4 (1.96%) Oracle
12 4 (1.96%) Red Hat
12 4 (1.96%) Reuters