Service Desk Analyst Jobs in London

Service Desk Analyst
England > London

The median Service Desk Analyst salary in London is £35,000 per year, according to job vacancies posted during the 6 months leading to 30 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
30 May 2025
Same period 2024 Same period 2023
Rank 326 420 450
Rank change year-on-year +94 +30 +231
Permanent jobs requiring a Service Desk Analyst 67 87 158
As % of all permanent jobs advertised in London 0.53% 0.36% 0.48%
As % of the Job Titles category 0.58% 0.38% 0.51%
Number of salaries quoted 55 84 141
10th Percentile £27,000 £26,325 £25,000
25th Percentile £29,000 £30,000 £26,500
Median annual salary (50th Percentile) £35,000 £32,500 £32,750
Median % change year-on-year +7.69% -0.76% +12.93%
75th Percentile £43,000 £43,750 £37,000
90th Percentile £51,750 £46,525 £43,750
England median annual salary £29,000 £26,500 £26,500
% change year-on-year +9.43% - +3.92%

All Permanent IT Job Vacancies
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 11,455 22,637 31,177
% of permanent jobs with a recognized job title 90.27% 94.43% 95.12%
Number of salaries quoted 6,909 16,798 22,986
10th Percentile £40,971 £37,500 £42,000
25th Percentile £55,000 £51,000 £55,000
Median annual salary (50th Percentile) £75,000 £70,000 £72,500
Median % change year-on-year +7.14% -3.45% +3.57%
75th Percentile £100,000 £93,750 £95,000
90th Percentile £122,500 £115,000 £115,000
England median annual salary £56,000 £52,500 £60,800
% change year-on-year +6.67% -13.65% +1.33%

Service Desk Analyst
Job Vacancy Trend in London

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Service Desk Analyst in London

Service Desk Analyst
Salary Trend in London

3-month moving average salary quoted in jobs citing Service Desk Analyst in London.

Salary trend for Service Desk Analyst in London

Service Desk Analyst
Salary Histogram in London

Salary distribution for jobs citing Service Desk Analyst in London over the 6 months to 30 May 2025.

Salary histogram for Service Desk Analyst in London

Service Desk Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the London region over the 6 months to 30 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +25 19 £37,500 +7.14%
South London - 2 £26,000 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 30 May 2025, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Service Desk Analyst in the job title.

1 47 (70.15%) Microsoft 365
2 46 (68.66%) Active Directory
3 42 (62.69%) Microsoft
3 42 (62.69%) Windows
4 31 (46.27%) ITIL
5 28 (41.79%) Social Skills
6 27 (40.30%) Azure
7 25 (37.31%) Customer Service
8 24 (35.82%) Microsoft Intune
9 23 (34.33%) Microsoft Exchange
10 20 (29.85%) SharePoint
11 19 (28.36%) Windows 10
12 18 (26.87%) Microsoft Office
13 15 (22.39%) Problem-Solving
14 14 (20.90%) Entra ID
15 13 (19.40%) ServiceNow
15 13 (19.40%) OneDrive
16 11 (16.42%) LAN
17 10 (14.93%) Citrix
18 9 (13.43%) Windows Server
18 9 (13.43%) Mimecast
18 9 (13.43%) Microsoft PowerPoint
18 9 (13.43%) ITSM
18 9 (13.43%) Finance
19 8 (11.94%) Self-Motivation
19 8 (11.94%) Law
19 8 (11.94%) Service Management
19 8 (11.94%) Cisco
19 8 (11.94%) TCP/IP
19 8 (11.94%) Degree

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (34.33%) Microsoft Exchange
2 20 (29.85%) SharePoint
Applications
1 18 (26.87%) Microsoft Office
2 9 (13.43%) Microsoft PowerPoint
3 4 (5.97%) Microsoft Excel
4 1 (1.49%) Adobe Creative Suite
Business Applications
1 2 (2.99%) Elite 3E
2 1 (1.49%) Carpe Diem
Cloud Services
1 47 (70.15%) Microsoft 365
2 27 (40.30%) Azure
3 14 (20.90%) Entra ID
4 13 (19.40%) OneDrive
5 9 (13.43%) Mimecast
6 3 (4.48%) Cloud Computing
7 1 (1.49%) Dynamics 365
7 1 (1.49%) Google Workspace
7 1 (1.49%) Power Platform
Communications & Networking
1 11 (16.42%) LAN
2 8 (11.94%) TCP/IP
3 7 (10.45%) Wireless
4 6 (8.96%) DHCP
4 6 (8.96%) DNS
4 6 (8.96%) VPN
4 6 (8.96%) WAN
5 5 (7.46%) WebEx
6 4 (5.97%) VLAN
6 4 (5.97%) VoIP
7 2 (2.99%) Internet
8 1 (1.49%) Softphone
Database & Business Intelligence
1 3 (4.48%) Azure SQL Data Warehouse
1 3 (4.48%) Data Warehouse
2 1 (1.49%) Power BI
General
1 28 (41.79%) Social Skills
2 9 (13.43%) Finance
3 8 (11.94%) Law
4 6 (8.96%) Organisational Skills
5 5 (7.46%) Analytical Skills
5 5 (7.46%) Inclusion and Diversity
5 5 (7.46%) Retail
6 3 (4.48%) Legal
7 1 (1.49%) Back Office
7 1 (1.49%) Financial Institution
7 1 (1.49%) Public Sector
Libraries, Frameworks & Software Standards
1 4 (5.97%) EDI
Miscellaneous
1 8 (11.94%) Self-Motivation
2 6 (8.96%) Video Conferencing
3 5 (7.46%) iPhone
4 4 (5.97%) Fat Client
4 4 (5.97%) Thin Client
5 3 (4.48%) Management Information System
5 3 (4.48%) Onboarding
6 1 (1.49%) Analytical Mindset
6 1 (1.49%) Hedge funds
6 1 (1.49%) Hybrid Cloud
6 1 (1.49%) Mobile Computing
Operating Systems
1 42 (62.69%) Windows
2 19 (28.36%) Windows 10
3 9 (13.43%) Windows Server
4 5 (7.46%) Mac OS
5 3 (4.48%) Apple iOS
6 2 (2.99%) Android
6 2 (2.99%) Windows 7
Processes & Methodologies
1 31 (46.27%) ITIL
2 25 (37.31%) Customer Service
3 15 (22.39%) Problem-Solving
4 9 (13.43%) ITSM
5 8 (11.94%) Problem Management
5 8 (11.94%) Service Management
6 7 (10.45%) Change Management
6 7 (10.45%) Incident Management
7 5 (7.46%) Content Management
7 5 (7.46%) Continuous Improvement
7 5 (7.46%) Time Management
8 4 (5.97%) Case Management
8 4 (5.97%) Mentoring
8 4 (5.97%) Service Delivery
9 3 (4.48%) Agile
9 3 (4.48%) Coaching
9 3 (4.48%) Creative Thinking
9 3 (4.48%) Document Management
9 3 (4.48%) Mobile Device Management
9 3 (4.48%) Workflow
Programming Languages
1 5 (7.46%) SQL
2 1 (1.49%) PowerShell
Qualifications
1 8 (11.94%) Degree
2 4 (5.97%) CIPD
2 4 (5.97%) ITIL Foundation Certificate
3 3 (4.48%) SC Cleared
3 3 (4.48%) Security Cleared
4 1 (1.49%) BPSS Clearance
Quality Assurance & Compliance
1 3 (4.48%) SLA
2 1 (1.49%) Accessibility
System Software
1 46 (68.66%) Active Directory
2 5 (7.46%) XenApp
3 4 (5.97%) Virtual Desktop
4 3 (4.48%) VMware Infrastructure
5 1 (1.49%) Virtual Machines
Systems Management
1 24 (35.82%) Microsoft Intune
2 5 (7.46%) SCCM
3 1 (1.49%) DameWare
3 1 (1.49%) Jamf Pro
Vendors
1 42 (62.69%) Microsoft
2 13 (19.40%) ServiceNow
3 10 (14.93%) Citrix
4 8 (11.94%) Cisco
5 6 (8.96%) Meraki
6 4 (5.97%) Apple
6 4 (5.97%) HP
6 4 (5.97%) VMware
7 3 (4.48%) iManage
7 3 (4.48%) Sophos
8 2 (2.99%) LogicMonitor
8 2 (2.99%) Okta
8 2 (2.99%) Zscaler
9 1 (1.49%) Adobe
9 1 (1.49%) DocuSign
9 1 (1.49%) Google
9 1 (1.49%) Intapp
9 1 (1.49%) Sun
9 1 (1.49%) Veeam