Period
to 26 September 2018

The median annual salary for a Desktop Support was £32,500 in advertised job vacancies in the City of London during the 6 months to 26 September 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support
Central London > City of London
6 months to
26 Sep 2018
Same period 2017 Same period 2016
Rank 219 236 217
Rank change year-on-year +17 -19 +43
Permanent jobs requiring a Desktop Support 129 105 146
As % of all permanent IT jobs advertised in the City of London 1.17% 1.03% 1.19%
As % of the Job Titles category 1.22% 1.08% 1.23%
Number of salaries quoted 116 100 135
City of London median annual salary £32,500 £34,250 £35,000
Median salary % change year-on-year -5.11% -2.14% +7.69%
10th Percentile £22,500 £26,250 £25,600
90th Percentile £63,750 £47,375 £52,500
Central London median annual salary £32,500 £32,500 £32,500

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 10,607 9,710 11,832
% of permanent IT jobs with a recognized job title 95.91% 95.07% 96.23%
Number of salaries quoted 9,467 8,806 10,817
City of London median annual salary £62,500 £60,000 £57,500
Median salary % change year-on-year +4.17% +4.35% +4.55%
10th Percentile £35,000 £34,250 £33,500
90th Percentile £92,500 £92,500 £87,500
Central London median annual salary £61,500 £60,000 £57,500
% change year-on-year +2.50% +4.35% +4.55%

Desktop Support
Job Vacancy Trend in the City of London

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Desktop Support in the City of London

Desktop Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support in the City of London.

Salary trend for Desktop Support in the City of London

Desktop Support
Salary Histogram in the City of London

The salary distribution of IT jobs citing Desktop Support in the City of London over the 6 months to 26 September 2018.

Salary histogram for Desktop Support in the City of London

Desktop Support
Job Locations in the City of London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support within the City of London region over the 6 months to 26 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London Bridge - 1 £30,000 -
Desktop Support
Central London

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 26 September 2018, Desktop Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring Desktop Support in the job title.

1 111 (86.05%) Windows
2 87 (67.44%) Microsoft
3 82 (63.57%) Microsoft Office
4 76 (58.91%) Active Directory
5 74 (57.36%) Windows 7
6 70 (54.26%) Finance
7 62 (48.06%) Windows 10
8 45 (34.88%) ITIL
9 40 (31.01%) SCCM
10 39 (30.23%) Office 365
11 34 (26.36%) MS Exchange
12 27 (20.93%) Apple
13 26 (20.16%) Video Conferencing
14 25 (19.38%) Cisco
15 24 (18.60%) TCP/IP
16 23 (17.83%) Windows Server
17 22 (17.05%) Citrix
18 21 (16.28%) Service Management
19 20 (15.50%) Banking
19 20 (15.50%) DNS
19 20 (15.50%) Android
20 19 (14.73%) PowerShell
20 19 (14.73%) VMware
21 18 (13.95%) LAN
21 18 (13.95%) VMware Infrastructure
21 18 (13.95%) ServiceNow
22 17 (13.18%) ITIL V3
22 17 (13.18%) Microsoft PowerPoint
22 17 (13.18%) VPN
22 17 (13.18%) Microsoft Excel

Desktop Support Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (26.36%) MS Exchange
2 15 (11.63%) Skype for Business
3 12 (9.30%) SharePoint
4 5 (3.88%) Exchange Server 2010
5 3 (2.33%) Exchange Server 2007
6 2 (1.55%) Exchange Server 2013
Applications
1 82 (63.57%) Microsoft Office
2 17 (13.18%) Microsoft Excel
2 17 (13.18%) Microsoft PowerPoint
3 4 (3.10%) MS Visio
4 1 (0.78%) Acrobat
Business Applications
1 7 (5.43%) Eikon
2 6 (4.65%) Remedy ITSM
3 2 (1.55%) Dynamics NAV
Cloud Services
1 39 (30.23%) Office 365
2 10 (7.75%) Slack
3 6 (4.65%) Microsoft Azure
4 2 (1.55%) Amazon AWS
4 2 (1.55%) Mimecast
4 2 (1.55%) OneDrive
5 1 (0.78%) Azure Active Directory
Communications & Networking
1 24 (18.60%) TCP/IP
2 20 (15.50%) DNS
3 18 (13.95%) LAN
4 17 (13.18%) VPN
5 16 (12.40%) Skype
6 15 (11.63%) Firewall
7 11 (8.53%) WAN
7 11 (8.53%) Wireless
8 10 (7.75%) Cisco IOS
9 9 (6.98%) DHCP
10 7 (5.43%) FTP
10 7 (5.43%) SSL
11 5 (3.88%) SMTP
12 4 (3.10%) VoIP
13 2 (1.55%) Internet
13 2 (1.55%) VLAN
14 1 (0.78%) Intranet
14 1 (0.78%) Network Security
14 1 (0.78%) PBX
14 1 (0.78%) SMS
Database & Business Intelligence
1 1 (0.78%) SQL Server
Development Applications
1 2 (1.55%) MSI
2 1 (0.78%) WinDbg
General
1 70 (54.26%) Finance
2 20 (15.50%) Banking
3 8 (6.20%) Law
3 8 (6.20%) Legal
4 6 (4.65%) Telecoms
5 4 (3.10%) Investment Banking
6 2 (1.55%) Retail
7 1 (0.78%) Back Office
Libraries, Frameworks & Software Standards
1 5 (3.88%) LDAP
2 1 (0.78%) .NET
2 1 (0.78%) COM
2 1 (0.78%) WPF
Miscellaneous
1 26 (20.16%) Video Conferencing
2 13 (10.08%) Analytical Skills
3 8 (6.20%) Self-Motivation
4 7 (5.43%) Blackberry
5 6 (4.65%) iPhone
6 5 (3.88%) Management Information System
7 4 (3.10%) iPad
8 2 (1.55%) BYOD
8 2 (1.55%) Driving Licence
8 2 (1.55%) Enterprise Software
8 2 (1.55%) Hedge funds
9 1 (0.78%) Client/Server
9 1 (0.78%) Handset
9 1 (0.78%) Smartphone
9 1 (0.78%) User Experience
Operating Systems
1 111 (86.05%) Windows
2 74 (57.36%) Windows 7
3 62 (48.06%) Windows 10
4 23 (17.83%) Windows Server
5 20 (15.50%) Android
6 13 (10.08%) Windows Server 2008
7 12 (9.30%) Linux
8 7 (5.43%) Windows 8
8 7 (5.43%) Windows Server 2012
9 6 (4.65%) Apple iOS
10 3 (2.33%) Mac OS X
11 1 (0.78%) Mac OS
Processes & Methodologies
1 45 (34.88%) ITIL
2 21 (16.28%) Service Management
3 17 (13.18%) ITIL V3
4 16 (12.40%) Mobile Device Management
4 16 (12.40%) Problem-Solving
5 15 (11.63%) ITSM
6 10 (7.75%) Application Packaging
7 8 (6.20%) Patch Management
8 7 (5.43%) Kalman Filter
8 7 (5.43%) Migration
9 6 (4.65%) Break/Fix
9 6 (4.65%) Change Management
9 6 (4.65%) Information Security
10 5 (3.88%) Asset Management
10 5 (3.88%) Creative Thinking
10 5 (3.88%) Root Cause Analysis
11 4 (3.10%) Decision-Making
11 4 (3.10%) Service Delivery
11 4 (3.10%) Software Delivery
11 4 (3.10%) Software Deployment
Programming Languages
1 19 (14.73%) PowerShell
2 4 (3.10%) VBScript
3 2 (1.55%) SQL
4 1 (0.78%) C#
Qualifications
1 11 (8.53%) Microsoft Certification
2 7 (5.43%) A+ Certification
2 7 (5.43%) MCDST
2 7 (5.43%) MCP
3 4 (3.10%) CCNA
3 4 (3.10%) Cisco Certification
3 4 (3.10%) ITIL Certification
4 3 (2.33%) MCSA
5 2 (1.55%) VMware Certified Professional (VCP)
6 1 (0.78%) Degree
6 1 (0.78%) ITIL Foundation Certificate
6 1 (0.78%) MCITP
6 1 (0.78%) MCSE
6 1 (0.78%) Numerate Degree
6 1 (0.78%) SC Cleared
6 1 (0.78%) Security Cleared
Quality Assurance & Compliance
1 12 (9.30%) SLA
System Software
1 76 (58.91%) Active Directory
2 18 (13.95%) VMware Infrastructure
3 4 (3.10%) Virtual Desktop
3 4 (3.10%) XenApp
4 3 (2.33%) Terminal Server
4 3 (2.33%) VMware Workstation
4 3 (2.33%) vSphere
4 3 (2.33%) XenDesktop
5 2 (1.55%) Microsoft App-V
6 1 (0.78%) BitLocker
6 1 (0.78%) Hyper-V
6 1 (0.78%) VMware ESXi
Systems Management
1 40 (31.01%) SCCM
2 10 (7.75%) WSUS
3 2 (1.55%) Microsoft Data Protection Manager
4 1 (0.78%) Jamf Pro
4 1 (0.78%) McAfee ePO
4 1 (0.78%) Norton AntiVirus
4 1 (0.78%) Perfmon
4 1 (0.78%) SCOrch
4 1 (0.78%) Symantec Endpoint Protection
4 1 (0.78%) vRealize
4 1 (0.78%) vRealize Orchestrator
Vendors
1 87 (67.44%) Microsoft
2 27 (20.93%) Apple
3 25 (19.38%) Cisco
4 22 (17.05%) Citrix
5 19 (14.73%) VMware
6 18 (13.95%) ServiceNow
7 10 (7.75%) Bloomberg
8 9 (6.98%) Avaya
8 9 (6.98%) Reuters
9 8 (6.20%) Fidessa
10 6 (4.65%) Remedy
11 4 (3.10%) BMC
11 4 (3.10%) Ivanti
11 4 (3.10%) MobileIron
12 3 (2.33%) iManage
13 2 (1.55%) Adobe
13 2 (1.55%) Sophos
13 2 (1.55%) Symantec
14 1 (0.78%) Dell
14 1 (0.78%) McAfee