Period
to 25 May 2018

The median annual salary for a Desktop Support was £35,000 in advertised job vacancies in the City of London during the 6 months to 25 May 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support
Central London > City of London
6 months to
25 May 2018
Same period 2017 Same period 2016
Rank 209 250 239
Rank change year-on-year +41 -11 -18
Permanent jobs requiring a Desktop Support 130 93 153
As % of all permanent IT jobs advertised in the City of London 1.21% 0.91% 1.13%
As % of the Job Titles category 1.26% 0.95% 1.18%
Number of salaries quoted 125 82 141
City of London median annual salary £35,000 £37,000 £32,500
Median salary % change year-on-year -5.41% +13.85% -17.72%
10th Percentile £24,700 £26,250 £27,000
90th Percentile £53,750 £67,250 £55,000
Central London median annual salary £34,000 £34,000 £32,500
% change year-on-year - +4.62% -7.14%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 10,284 9,786 12,955
% of permanent IT jobs with a recognized job title 95.94% 96.15% 95.89%
Number of salaries quoted 9,124 8,869 11,693
City of London median annual salary £62,000 £60,000 £57,500
Median salary % change year-on-year +3.33% +4.35% +4.55%
10th Percentile £36,250 £33,750 £32,750
90th Percentile £93,750 £91,250 £87,500
Central London median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -

Desktop Support
Job Vacancy Trend in the City of London

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Desktop Support in the City of London

Desktop Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support in the City of London.

Salary trend for Desktop Support in the City of London

Desktop Support
Salary Histogram in the City of London

The salary distribution of IT jobs citing Desktop Support in the City of London over the 6 months to 25 May 2018.

Salary histogram for Desktop Support in the City of London

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 25 May 2018, Desktop Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring Desktop Support in the job title.

1 109 (83.85%) Windows
2 93 (71.54%) Active Directory
3 79 (60.77%) Microsoft
4 71 (54.62%) Finance
5 67 (51.54%) Windows 7
6 64 (49.23%) Microsoft Office
7 58 (44.62%) ITIL
8 54 (41.54%) Office 365
8 54 (41.54%) Windows 10
9 36 (27.69%) Apple
10 33 (25.38%) SCCM
11 32 (24.62%) MS Exchange
12 31 (23.85%) Microsoft Certification
13 28 (21.54%) TCP/IP
14 27 (20.77%) Android
15 24 (18.46%) Mobile Device Management
15 24 (18.46%) VMware
16 21 (16.15%) Blackberry
17 20 (15.38%) ServiceNow
18 19 (14.62%) VMware Infrastructure
18 19 (14.62%) Cisco
19 18 (13.85%) Video Conferencing
20 17 (13.08%) Citrix
20 17 (13.08%) ITSM
21 16 (12.31%) PowerShell
22 15 (11.54%) iPhone
22 15 (11.54%) DNS
23 14 (10.77%) VPN
23 14 (10.77%) Skype
23 14 (10.77%) Windows Server

Desktop Support Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (24.62%) MS Exchange
2 13 (10.00%) Skype for Business
3 7 (5.38%) Exchange Server 2013
3 7 (5.38%) SharePoint
4 5 (3.85%) Exchange Server 2010
5 3 (2.31%) Exchange Server 2007
6 2 (1.54%) IIS
7 1 (0.77%) Blackberry Enterprise Server
Applications
1 64 (49.23%) Microsoft Office
2 13 (10.00%) Microsoft Excel
3 10 (7.69%) Microsoft PowerPoint
4 1 (0.77%) Acrobat
Business Applications
1 1 (0.77%) Eikon
1 1 (0.77%) Remedy ITSM
Cloud Services
1 54 (41.54%) Office 365
2 10 (7.69%) Slack
3 4 (3.08%) Amazon AWS
3 4 (3.08%) Microsoft Azure
3 4 (3.08%) SaaS
4 3 (2.31%) OneDrive
5 2 (1.54%) G Suite
6 1 (0.77%) Adobe Creative Cloud
Communications & Networking
1 28 (21.54%) TCP/IP
2 15 (11.54%) DNS
3 14 (10.77%) Skype
3 14 (10.77%) VPN
4 13 (10.00%) Firewall
5 12 (9.23%) LAN
5 12 (9.23%) WAN
6 10 (7.69%) Cisco IOS
7 9 (6.92%) Wireless
8 7 (5.38%) FTP
8 7 (5.38%) SSL
9 5 (3.85%) VoIP
10 4 (3.08%) DHCP
11 3 (2.31%) SMTP
12 2 (1.54%) HTTP
12 2 (1.54%) SMS
12 2 (1.54%) Wi-Fi
13 1 (0.77%) ADSL
13 1 (0.77%) Internet
13 1 (0.77%) Intranet
Database & Business Intelligence
1 4 (3.08%) SQL Server
Development Applications
1 3 (2.31%) MSI
2 2 (1.54%) WinDbg
3 1 (0.77%) InstallShield
General
1 71 (54.62%) Finance
2 8 (6.15%) Law
3 6 (4.62%) Legal
4 5 (3.85%) Banking
5 3 (2.31%) Back Office
5 3 (2.31%) Publishing
6 2 (1.54%) Advertising
6 2 (1.54%) Front Office
6 2 (1.54%) Telecoms
7 1 (0.77%) Financial Institution
7 1 (0.77%) Investment Banking
7 1 (0.77%) Retail
Libraries, Frameworks & Software Standards
1 5 (3.85%) LDAP
2 1 (0.77%) .NET
2 1 (0.77%) ASP.NET
2 1 (0.77%) COM
Miscellaneous
1 21 (16.15%) Blackberry
2 18 (13.85%) Video Conferencing
3 15 (11.54%) iPhone
4 5 (3.85%) Analytical Skills
4 5 (3.85%) Management Information System
5 4 (3.08%) Smartphone
6 3 (2.31%) Driving Licence
6 3 (2.31%) Self-Motivation
7 2 (1.54%) BYOD
7 2 (1.54%) Fintech
8 1 (0.77%) Derivative
8 1 (0.77%) Enterprise Software
8 1 (0.77%) Enterprise Storage
8 1 (0.77%) Handset
8 1 (0.77%) Hedge funds
8 1 (0.77%) iPad
8 1 (0.77%) Replication
8 1 (0.77%) STB
8 1 (0.77%) User Experience
Operating Systems
1 109 (83.85%) Windows
2 67 (51.54%) Windows 7
3 54 (41.54%) Windows 10
4 27 (20.77%) Android
5 14 (10.77%) Windows Server
6 11 (8.46%) Linux
6 11 (8.46%) Mac OS
7 10 (7.69%) Mac OS X
8 8 (6.15%) Apple iOS
8 8 (6.15%) Windows 8
8 8 (6.15%) Windows Server 2008
9 2 (1.54%) Windows Server 2012
10 1 (0.77%) Mac OS X Server
10 1 (0.77%) Unix
10 1 (0.77%) Windows Mobile
10 1 (0.77%) Windows XP
Processes & Methodologies
1 58 (44.62%) ITIL
2 24 (18.46%) Mobile Device Management
3 17 (13.08%) ITSM
4 14 (10.77%) Problem-Solving
5 11 (8.46%) Service Management
6 8 (6.15%) Service Delivery
7 7 (5.38%) Decision-Making
7 7 (5.38%) Kalman Filter
8 6 (4.62%) Task Automation
9 5 (3.85%) Application Packaging
9 5 (3.85%) Change Management
9 5 (3.85%) ITIL V3
10 4 (3.08%) Incident Management
10 4 (3.08%) Patch Management
11 3 (2.31%) Break/Fix
11 3 (2.31%) Desktop Virtualisation
11 3 (2.31%) Disaster Recovery
11 3 (2.31%) Information Security
11 3 (2.31%) Investment Management
11 3 (2.31%) Security Management
Programming Languages
1 16 (12.31%) PowerShell
2 8 (6.15%) VBScript
3 1 (0.77%) C#
3 1 (0.77%) Perl
3 1 (0.77%) Python
3 1 (0.77%) VB
3 1 (0.77%) VB.NET
Qualifications
1 31 (23.85%) Microsoft Certification
2 10 (7.69%) A+ Certification
3 9 (6.92%) MCDST
3 9 (6.92%) MCSA
4 8 (6.15%) MCSE
5 7 (5.38%) MCP
6 5 (3.85%) CCNA
6 5 (3.85%) Cisco Certification
7 4 (3.08%) ITIL Certification
7 4 (3.08%) ITIL Foundation Certificate
7 4 (3.08%) MCITP
8 2 (1.54%) CCENT
8 2 (1.54%) Degree
8 2 (1.54%) VMware Certified Professional (VCP)
9 1 (0.77%) ACSP
9 1 (0.77%) ACTC
9 1 (0.77%) CCA
9 1 (0.77%) Citrix Certification
9 1 (0.77%) MCTS
9 1 (0.77%) Network+ Certification
Quality Assurance & Compliance
1 4 (3.08%) SLA
2 1 (0.77%) PMO
System Software
1 93 (71.54%) Active Directory
2 19 (14.62%) VMware Infrastructure
3 5 (3.85%) Virtual Desktop
4 4 (3.08%) BitLocker
5 3 (2.31%) VMware Workstation
5 3 (2.31%) vSphere
6 2 (1.54%) Hyper-V
6 2 (1.54%) Microsoft App-V
7 1 (0.77%) Firmware
7 1 (0.77%) VMware ESXi
7 1 (0.77%) XenApp
Systems Management
1 33 (25.38%) SCCM
2 4 (3.08%) Perfmon
3 2 (1.54%) Systems Management Server (SMS)
3 2 (1.54%) WMI
4 1 (0.77%) Ansible
4 1 (0.77%) DameWare
4 1 (0.77%) Jamf Pro
4 1 (0.77%) MaaS360
4 1 (0.77%) McAfee ePO
4 1 (0.77%) Norton AntiVirus
4 1 (0.77%) SCOrch
4 1 (0.77%) vRealize
4 1 (0.77%) vRealize Orchestrator
4 1 (0.77%) WSUS
Vendors
1 79 (60.77%) Microsoft
2 36 (27.69%) Apple
3 24 (18.46%) VMware
4 20 (15.38%) ServiceNow
5 19 (14.62%) Cisco
6 17 (13.08%) Citrix
7 9 (6.92%) Avaya
8 5 (3.85%) Adobe
8 5 (3.85%) HP
9 4 (3.08%) Bloomberg
10 3 (2.31%) FactSet
10 3 (2.31%) iManage
10 3 (2.31%) Remedy
11 2 (1.54%) Google
11 2 (1.54%) Intapp
11 2 (1.54%) MobileIron
11 2 (1.54%) Reuters
11 2 (1.54%) Sun
11 2 (1.54%) Symantec
12 1 (0.77%) Dell