Period
to 20 February 2018

The median annual salary for a Desktop Support was £36,000 in advertised job vacancies in the City of London during the 6 months to 20 February 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support
Central London > City of London
6 months to
20 Feb 2018
Same period 2017 Same period 2016
Rank 206 223 209
Rank change year-on-year +17 -14 +13
Permanent jobs requiring a Desktop Support 134 115 175
As % of all permanent IT jobs advertised in the City of London 1.25% 1.10% 1.26%
As % of the Job Titles category 1.31% 1.14% 1.31%
Number of salaries quoted 125 104 153
City of London median annual salary £36,000 £37,000 £32,500
Median salary % change year-on-year -2.70% +13.85% -9.72%
10th Percentile £25,500 £25,750 £26,250
90th Percentile £57,500 £68,375 £49,750
Central London median annual salary £35,000 £33,500 £32,500
% change year-on-year +4.48% +3.08% -7.14%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 10,234 10,062 13,365
% of permanent IT jobs with a recognized job title 95.24% 96.57% 95.98%
Number of salaries quoted 9,124 9,189 11,832
City of London median annual salary £60,000 £57,500 £57,500
Median salary % change year-on-year +4.35% - +4.55%
10th Percentile £36,250 £33,750 £32,750
90th Percentile £93,750 £91,250 £87,500
Central London median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -

Desktop Support
Job Vacancy Trend in the City of London

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Desktop Support in the City of London

Desktop Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support in the City of London.

Salary trend for Desktop Support in the City of London

Desktop Support
Salary Histogram in the City of London

The salary distribution of IT jobs citing Desktop Support in the City of London over the 6 months to 20 February 2018.

Salary histogram for Desktop Support in the City of London

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 20 February 2018, Desktop Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring Desktop Support in the job title.

1 103 (76.87%) Windows
2 91 (67.91%) Active Directory
3 87 (64.93%) Microsoft
4 64 (47.76%) Finance
5 59 (44.03%) Windows 7
6 58 (43.28%) ITIL
7 53 (39.55%) Office 365
8 49 (36.57%) Windows 10
9 42 (31.34%) Microsoft Certification
10 40 (29.85%) Microsoft Office
10 40 (29.85%) SCCM
11 32 (23.88%) Citrix
12 27 (20.15%) Blackberry
13 24 (17.91%) Apple
14 22 (16.42%) VMware
15 21 (15.67%) Android
16 20 (14.93%) TCP/IP
17 19 (14.18%) MS Exchange
17 19 (14.18%) Smartphone
18 16 (11.94%) iPhone
18 16 (11.94%) Mobile Device Management
19 15 (11.19%) Service Delivery
19 15 (11.19%) MCSE
19 15 (11.19%) Mac OS X
19 15 (11.19%) Windows Server
20 14 (10.45%) Wireless
21 13 (9.70%) Cisco
21 13 (9.70%) Mac OS
21 13 (9.70%) VMware Infrastructure
21 13 (9.70%) Banking

Desktop Support Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (14.18%) MS Exchange
2 8 (5.97%) Exchange Server 2010
2 8 (5.97%) Exchange Server 2013
3 2 (1.49%) Blackberry Enterprise Server
3 2 (1.49%) SharePoint
4 1 (0.75%) IBM Domino
4 1 (0.75%) IIS
Applications
1 40 (29.85%) Microsoft Office
2 9 (6.72%) Microsoft Excel
3 2 (1.49%) Microsoft PowerPoint
3 2 (1.49%) MS Visio
4 1 (0.75%) Acrobat
Business Applications
1 2 (1.49%) Eikon
2 1 (0.75%) Remedy ITSM
Cloud Services
1 53 (39.55%) Office 365
2 5 (3.73%) OneDrive
3 4 (2.99%) Microsoft Azure
4 3 (2.24%) Amazon AWS
4 3 (2.24%) SaaS
5 2 (1.49%) G Suite
6 1 (0.75%) Adobe Creative Cloud
Communications & Networking
1 20 (14.93%) TCP/IP
2 14 (10.45%) Wireless
3 12 (8.96%) Firewall
4 5 (3.73%) DHCP
4 5 (3.73%) DNS
4 5 (3.73%) LAN
5 4 (2.99%) Remote Desktop
5 4 (2.99%) WAN
6 3 (2.24%) Cisco IOS
6 3 (2.24%) SSL
6 3 (2.24%) VPN
6 3 (2.24%) Wi-Fi
7 2 (1.49%) ADSL
7 2 (1.49%) Internet
7 2 (1.49%) IPsec
7 2 (1.49%) SAN
7 2 (1.49%) VoIP
8 1 (0.75%) Broadband
8 1 (0.75%) HTTPS
8 1 (0.75%) SMTP
Database & Business Intelligence
1 3 (2.24%) SQL Server
Development Applications
1 2 (1.49%) MSI
1 2 (1.49%) WinDbg
General
1 64 (47.76%) Finance
2 13 (9.70%) Banking
3 5 (3.73%) Investment Banking
3 5 (3.73%) Publishing
3 5 (3.73%) Telecoms
4 4 (2.99%) Back Office
5 2 (1.49%) Advertising
5 2 (1.49%) Law
6 1 (0.75%) Billing
6 1 (0.75%) Financial Institution
6 1 (0.75%) Front Office
6 1 (0.75%) Legal
6 1 (0.75%) Retail
Libraries, Frameworks & Software Standards
1 3 (2.24%) .NET
2 2 (1.49%) COM
3 1 (0.75%) ASP.NET
Miscellaneous
1 27 (20.15%) Blackberry
2 19 (14.18%) Smartphone
3 16 (11.94%) iPhone
4 7 (5.22%) STB
5 6 (4.48%) Analytical Skills
6 5 (3.73%) Video Conferencing
7 4 (2.99%) Computer Science
7 4 (2.99%) Management Information System
8 3 (2.24%) Hedge funds
9 2 (1.49%) BYOD
9 2 (1.49%) Fintech
9 2 (1.49%) iPad
10 1 (0.75%) Derivative
10 1 (0.75%) Driving Licence
10 1 (0.75%) Enterprise Software
10 1 (0.75%) Enterprise Storage
10 1 (0.75%) Fat Client
10 1 (0.75%) Replication
10 1 (0.75%) Thin Client
10 1 (0.75%) User Experience
Operating Systems
1 103 (76.87%) Windows
2 59 (44.03%) Windows 7
3 49 (36.57%) Windows 10
4 21 (15.67%) Android
5 15 (11.19%) Mac OS X
5 15 (11.19%) Windows Server
6 13 (9.70%) Mac OS
7 7 (5.22%) Apple iOS
7 7 (5.22%) Windows 8
7 7 (5.22%) Windows Server 2008
8 3 (2.24%) Windows Server 2012
9 1 (0.75%) Linux
9 1 (0.75%) Unix
9 1 (0.75%) Windows 2000
9 1 (0.75%) Windows Mobile
9 1 (0.75%) Windows Server 2003
9 1 (0.75%) Windows Vista
9 1 (0.75%) Windows XP
Processes & Methodologies
1 58 (43.28%) ITIL
2 16 (11.94%) Mobile Device Management
3 15 (11.19%) Service Delivery
4 10 (7.46%) Disaster Recovery
4 10 (7.46%) Patch Management
4 10 (7.46%) Service Management
5 9 (6.72%) BCP
6 7 (5.22%) Incident Management
6 7 (5.22%) ITSM
6 7 (5.22%) Malware Detection/Protection
7 6 (4.48%) Business Continuity
8 5 (3.73%) Application Packaging
8 5 (3.73%) Investment Management
8 5 (3.73%) Security Management
9 4 (2.99%) Asset Management
9 4 (2.99%) Capacity Management
9 4 (2.99%) Change Management
9 4 (2.99%) ITIL V3
9 4 (2.99%) Release Management
9 4 (2.99%) Technical Architecture
Programming Languages
1 6 (4.48%) PowerShell
2 4 (2.99%) VBScript
3 3 (2.24%) Java
4 1 (0.75%) C#
4 1 (0.75%) Perl
4 1 (0.75%) Python
4 1 (0.75%) VB
4 1 (0.75%) VB.NET
Qualifications
1 42 (31.34%) Microsoft Certification
2 15 (11.19%) MCSE
3 13 (9.70%) MCDST
4 9 (6.72%) A+ Certification
5 8 (5.97%) MCSA
6 7 (5.22%) MCITP
6 7 (5.22%) MCP
7 6 (4.48%) Cisco Certification
8 5 (3.73%) ITIL Certification
8 5 (3.73%) ITIL Foundation Certificate
9 4 (2.99%) CCNA
10 3 (2.24%) Degree
11 2 (1.49%) CCENT
11 2 (1.49%) Network+ Certification
11 2 (1.49%) PMI Certification
11 2 (1.49%) PMP
12 1 (0.75%) MCTS
Quality Assurance & Compliance
1 9 (6.72%) SLA
2 4 (2.99%) Cyber Essentials
2 4 (2.99%) Cyber Essentials PLUS
2 4 (2.99%) ISO/IEC 27001
3 2 (1.49%) QA
System Software
1 91 (67.91%) Active Directory
2 13 (9.70%) VMware Infrastructure
3 6 (4.48%) BitLocker
3 6 (4.48%) Microsoft App-V
4 5 (3.73%) XenApp
4 5 (3.73%) XenDesktop
5 2 (1.49%) Virtual Desktop
6 1 (0.75%) Firmware
6 1 (0.75%) Hyper-V
6 1 (0.75%) Terminal Server
6 1 (0.75%) VMware ESXi
Systems Management
1 40 (29.85%) SCCM
2 6 (4.48%) WSUS
3 3 (2.24%) Perfmon
3 3 (2.24%) Systems Management Server (SMS)
4 2 (1.49%) MaaS360
4 2 (1.49%) McAfee ePO
4 2 (1.49%) Norton AntiVirus
5 1 (0.75%) AirWatch
5 1 (0.75%) Ansible
5 1 (0.75%) Backup Exec
5 1 (0.75%) DameWare
5 1 (0.75%) Jamf Pro
5 1 (0.75%) SCOrch
5 1 (0.75%) vRealize
5 1 (0.75%) WMI
Vendors
1 87 (64.93%) Microsoft
2 32 (23.88%) Citrix
3 24 (17.91%) Apple
4 22 (16.42%) VMware
5 13 (9.70%) Cisco
6 10 (7.46%) Symantec
7 9 (6.72%) Avaya
8 7 (5.22%) Adobe
8 7 (5.22%) FactSet
9 6 (4.48%) Bloomberg
9 6 (4.48%) Reuters
9 6 (4.48%) ServiceNow
10 5 (3.73%) Ivanti
10 5 (3.73%) Lumension
11 4 (2.99%) HP
12 3 (2.24%) NetApp
12 3 (2.24%) Remedy
13 2 (1.49%) Cognos
13 2 (1.49%) Fidessa
13 2 (1.49%) McAfee