Period
to 19 July 2018

The median annual salary for a Desktop Support was £32,500 in advertised job vacancies in the City of London during the 6 months to 19 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support
Central London > City of London
6 months to
19 Jul 2018
Same period 2017 Same period 2016
Rank 226 236 229
Rank change year-on-year +10 -7 +8
Permanent jobs requiring a Desktop Support 122 104 160
As % of all permanent IT jobs advertised in the City of London 1.10% 1.01% 1.18%
As % of the Job Titles category 1.15% 1.06% 1.23%
Number of salaries quoted 115 95 147
City of London median annual salary £32,500 £33,500 £35,000
Median salary % change year-on-year -2.99% -4.29% -12.50%
10th Percentile £24,500 £25,000 £26,700
90th Percentile £60,250 £62,000 £55,650
Central London median annual salary £32,500 £32,250 £32,500
% change year-on-year +0.78% -0.77% -12.16%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 10,641 9,846 13,052
% of permanent IT jobs with a recognized job title 95.91% 95.67% 96.04%
Number of salaries quoted 9,487 8,922 11,811
City of London median annual salary £62,500 £60,000 £57,500
Median salary % change year-on-year +4.17% +4.35% +4.55%
10th Percentile £35,000 £33,000 £32,750
90th Percentile £92,500 £91,250 £86,500
Central London median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -

Desktop Support
Job Vacancy Trend in the City of London

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Desktop Support in the City of London

Desktop Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support in the City of London.

Salary trend for Desktop Support in the City of London

Desktop Support
Salary Histogram in the City of London

The salary distribution of IT jobs citing Desktop Support in the City of London over the 6 months to 19 July 2018.

Salary histogram for Desktop Support in the City of London

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 19 July 2018, Desktop Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring Desktop Support in the job title.

1 106 (86.89%) Windows
2 81 (66.39%) Active Directory
3 72 (59.02%) Microsoft
4 68 (55.74%) Microsoft Office
5 66 (54.10%) Windows 7
6 64 (52.46%) Finance
7 56 (45.90%) Windows 10
8 42 (34.43%) ITIL
9 41 (33.61%) SCCM
10 39 (31.97%) Office 365
11 34 (27.87%) MS Exchange
12 31 (25.41%) Apple
13 28 (22.95%) Cisco
14 26 (21.31%) TCP/IP
15 24 (19.67%) Android
16 21 (17.21%) Windows Server
17 20 (16.39%) DNS
18 19 (15.57%) Video Conferencing
19 18 (14.75%) PowerShell
19 18 (14.75%) Mobile Device Management
19 18 (14.75%) Citrix
19 18 (14.75%) Microsoft Certification
19 18 (14.75%) LAN
19 18 (14.75%) VMware
20 17 (13.93%) ServiceNow
20 17 (13.93%) VMware Infrastructure
21 15 (12.30%) Firewall
22 14 (11.48%) Skype
23 13 (10.66%) Skype for Business
23 13 (10.66%) ITSM

Desktop Support Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (27.87%) MS Exchange
2 13 (10.66%) Skype for Business
3 8 (6.56%) SharePoint
4 5 (4.10%) Exchange Server 2010
5 3 (2.46%) Exchange Server 2007
6 2 (1.64%) Exchange Server 2013
6 2 (1.64%) IIS
Applications
1 68 (55.74%) Microsoft Office
2 13 (10.66%) Microsoft Excel
3 11 (9.02%) Microsoft PowerPoint
Business Applications
1 8 (6.56%) Eikon
2 4 (3.28%) Remedy ITSM
3 2 (1.64%) Dynamics NAV
Cloud Services
1 39 (31.97%) Office 365
2 10 (8.20%) Slack
3 8 (6.56%) Microsoft Azure
4 2 (1.64%) Amazon AWS
4 2 (1.64%) Mimecast
4 2 (1.64%) OneDrive
4 2 (1.64%) SaaS
5 1 (0.82%) Azure Active Directory
5 1 (0.82%) G Suite
Communications & Networking
1 26 (21.31%) TCP/IP
2 20 (16.39%) DNS
3 18 (14.75%) LAN
4 15 (12.30%) Firewall
5 14 (11.48%) Skype
6 13 (10.66%) VPN
7 12 (9.84%) Cisco IOS
8 11 (9.02%) WAN
9 10 (8.20%) Wireless
10 9 (7.38%) DHCP
11 7 (5.74%) FTP
11 7 (5.74%) SSL
12 5 (4.10%) SMTP
13 4 (3.28%) VoIP
14 3 (2.46%) SMS
15 2 (1.64%) HTTP
15 2 (1.64%) VLAN
16 1 (0.82%) Intranet
16 1 (0.82%) NetScaler
16 1 (0.82%) Wi-Fi
Database & Business Intelligence
1 3 (2.46%) SQL Server
Development Applications
1 3 (2.46%) MSI
2 1 (0.82%) InstallShield
2 1 (0.82%) WinDbg
General
1 64 (52.46%) Finance
2 9 (7.38%) Law
3 8 (6.56%) Legal
4 6 (4.92%) Banking
5 3 (2.46%) Investment Banking
6 2 (1.64%) Advertising
6 2 (1.64%) Front Office
6 2 (1.64%) Retail
6 2 (1.64%) Telecoms
7 1 (0.82%) Back Office
7 1 (0.82%) Financial Institution
Libraries, Frameworks & Software Standards
1 5 (4.10%) LDAP
2 1 (0.82%) .NET
2 1 (0.82%) COM
2 1 (0.82%) WPF
Miscellaneous
1 19 (15.57%) Video Conferencing
2 13 (10.66%) Blackberry
3 8 (6.56%) iPhone
3 8 (6.56%) Self-Motivation
4 5 (4.10%) Analytical Skills
5 4 (3.28%) Management Information System
6 3 (2.46%) Driving Licence
7 2 (1.64%) BYOD
7 2 (1.64%) Enterprise Software
7 2 (1.64%) Smartphone
8 1 (0.82%) Client/Server
8 1 (0.82%) Fintech
8 1 (0.82%) Handset
8 1 (0.82%) Hedge funds
8 1 (0.82%) iPad
Operating Systems
1 106 (86.89%) Windows
2 66 (54.10%) Windows 7
3 56 (45.90%) Windows 10
4 24 (19.67%) Android
5 21 (17.21%) Windows Server
6 11 (9.02%) Windows 8
7 10 (8.20%) Linux
7 10 (8.20%) Windows Server 2008
8 7 (5.74%) Apple iOS
9 4 (3.28%) Mac OS
10 3 (2.46%) Mac OS X
10 3 (2.46%) Windows Server 2012
11 1 (0.82%) Mac OS X Server
11 1 (0.82%) Unix
11 1 (0.82%) Windows Mobile
Processes & Methodologies
1 42 (34.43%) ITIL
2 18 (14.75%) Mobile Device Management
3 13 (10.66%) ITSM
4 10 (8.20%) ITIL V3
4 10 (8.20%) Problem-Solving
4 10 (8.20%) Service Management
5 9 (7.38%) Application Packaging
6 8 (6.56%) Patch Management
7 7 (5.74%) Kalman Filter
7 7 (5.74%) Migration
8 6 (4.92%) Change Management
9 5 (4.10%) Break/Fix
9 5 (4.10%) Information Security
9 5 (4.10%) Task Automation
10 3 (2.46%) Business Transformation
10 3 (2.46%) Incident Management
10 3 (2.46%) Software Deployment
11 2 (1.64%) Problem Management
11 2 (1.64%) System Testing
11 2 (1.64%) User Acceptance Testing
Programming Languages
1 18 (14.75%) PowerShell
2 6 (4.92%) VBScript
3 1 (0.82%) C#
3 1 (0.82%) SQL
Qualifications
1 18 (14.75%) Microsoft Certification
2 9 (7.38%) A+ Certification
2 9 (7.38%) MCP
3 7 (5.74%) MCSA
4 6 (4.92%) CCNA
4 6 (4.92%) Cisco Certification
4 6 (4.92%) MCDST
4 6 (4.92%) MCSE
5 3 (2.46%) Degree
5 3 (2.46%) ITIL Certification
6 2 (1.64%) MCITP
6 2 (1.64%) VMware Certified Professional (VCP)
7 1 (0.82%) ACSP
7 1 (0.82%) ACTC
7 1 (0.82%) CCENT
7 1 (0.82%) ITIL Foundation Certificate
7 1 (0.82%) MCTS
7 1 (0.82%) Numerate Degree
7 1 (0.82%) SC Cleared
7 1 (0.82%) Security Cleared
Quality Assurance & Compliance
1 2 (1.64%) SLA
2 1 (0.82%) PMO
System Software
1 81 (66.39%) Active Directory
2 17 (13.93%) VMware Infrastructure
3 5 (4.10%) Virtual Desktop
4 4 (3.28%) XenApp
5 3 (2.46%) VMware Workstation
5 3 (2.46%) vSphere
6 2 (1.64%) Hyper-V
6 2 (1.64%) Microsoft App-V
6 2 (1.64%) XenDesktop
Systems Management
1 41 (33.61%) SCCM
2 7 (5.74%) WSUS
3 3 (2.46%) Perfmon
4 2 (1.64%) Microsoft Data Protection Manager
4 2 (1.64%) Systems Management Server (SMS)
4 2 (1.64%) WMI
5 1 (0.82%) DameWare
Vendors
1 72 (59.02%) Microsoft
2 31 (25.41%) Apple
3 28 (22.95%) Cisco
4 18 (14.75%) Citrix
4 18 (14.75%) VMware
5 17 (13.93%) ServiceNow
6 12 (9.84%) Bloomberg
7 10 (8.20%) Reuters
8 9 (7.38%) Avaya
8 9 (7.38%) Fidessa
9 6 (4.92%) MobileIron
9 6 (4.92%) Remedy
10 4 (3.28%) BMC
10 4 (3.28%) Ivanti
11 3 (2.46%) FactSet
11 3 (2.46%) HP
11 3 (2.46%) iManage
12 2 (1.64%) Adobe
12 2 (1.64%) Sophos
12 2 (1.64%) Sun