Period
to 15 November 2019

The median contractor rate for a Desktop Support was £145 per day in advertised job vacancies in the City of London during the 6 months to 15 November 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support
Central London > City of London
6 months to
15 Nov 2019
Same period 2018 Same period 2017
Rank 141 141 199
Rank change year-on-year 0 +58 +4
Contract jobs requiring a Desktop Support 86 115 57
As % of all contract IT jobs advertised in the City of London 1.46% 1.63% 0.80%
As % of the Job Titles category 1.57% 1.71% 0.84%
Number of daily rates quoted 59 67 34
City of London median daily rate £145 £163 £190
Median daily rate % change year-on-year -10.77% -14.47% +4.11%
10th Percentile £105 £123 £126
90th Percentile £240 £275 £293
Central London median daily rate £175 £164 £178
% change year-on-year +6.87% -7.75% -6.58%
Number of hourly rates quoted 9 33 9
City of London median hourly rate £20.50 £18.70 £18.70
Median hourly rate % change year-on-year +9.63% - +8.41%
10th Percentile £10.50 £14.80 £14.00
90th Percentile £23.54 £20.00 £21.88
Central London median hourly rate £19.47 £18.70 £18.70
% change year-on-year +4.09% - +6.86%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
City of London
Contract vacancies in the City of London with a recognized job title 5,489 6,726 6,756
% of contract IT jobs with a recognized job title 93.30% 95.39% 94.75%
Number of daily rates quoted 4,309 5,337 5,333
City of London median daily rate £513 £500 £500
Median daily rate % change year-on-year +2.50% - +5.26%
10th Percentile £313 £306 £313
90th Percentile £675 £675 £675
Central London median daily rate £500 £500 £500
Number of hourly rates quoted 66 117 97
City of London median hourly rate £19.75 £18.70 £17.00
Median hourly rate % change year-on-year +5.61% +10.00% -1.45%
10th Percentile £12.04 £13.00 £11.40
90th Percentile £51.75 £26.30 £28.96
Central London median hourly rate £20.50 £18.70 £18.10
% change year-on-year +9.63% +3.31% +5.96%

Desktop Support
Job Vacancy Trend in the City of London

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Desktop Support in the City of London

Desktop Support
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support in the City of London.

Contractor daily rate trend for Desktop Support in the City of London

Desktop Support
Contractor Daily Rate Histogram in the City of London

The daily rate distribution of IT jobs citing Desktop Support in the City of London over the 6 months to 15 November 2019.

Contractor daily rate histogram for Desktop Support in the City of London

Desktop Support
Contractor Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support in the City of London.

Contractor hourly rate trend for Desktop Support in the City of London

Desktop Support
Contractor Hourly Rate Histogram in the City of London

The hourly rate distribution of IT jobs citing Desktop Support in the City of London over the 6 months to 15 November 2019.

Contractor hourly rate histogram for Desktop Support in the City of London

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 15 November 2019, Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region featuring Desktop Support in the job title.

1 64 (74.42%) Windows
2 50 (58.14%) Active Directory
3 49 (56.98%) Windows 10
4 39 (45.35%) Windows 7
5 36 (41.86%) Problem-Solving
6 35 (40.70%) Office 365
6 35 (40.70%) Microsoft
7 31 (36.05%) Microsoft Office
8 24 (27.91%) SCCM
9 20 (23.26%) Finance
10 19 (22.09%) Wireless
11 18 (20.93%) ITIL
11 18 (20.93%) Windows 8
12 16 (18.60%) TCP/IP
12 16 (18.60%) Blackberry
13 15 (17.44%) Android
14 14 (16.28%) Mac OS X
15 11 (12.79%) MS Exchange
15 11 (12.79%) Banking
15 11 (12.79%) Break/Fix
16 10 (11.63%) iPhone
16 10 (11.63%) Apple
17 8 (9.30%) Video Conferencing
17 8 (9.30%) Ivanti
17 8 (9.30%) Telecoms
17 8 (9.30%) Exchange Server 2010
18 7 (8.14%) Mac OS
18 7 (8.14%) VMware
18 7 (8.14%) Degree
18 7 (8.14%) Bloomberg

Desktop Support Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (12.79%) MS Exchange
2 8 (9.30%) Exchange Server 2010
3 7 (8.14%) Blackberry Enterprise Server
4 3 (3.49%) IBM Notes
4 3 (3.49%) SharePoint
5 2 (2.33%) Skype for Business
Applications
1 31 (36.05%) Microsoft Office
2 1 (1.16%) Microsoft Excel
Cloud Services
1 35 (40.70%) Office 365
2 2 (2.33%) Azure
2 2 (2.33%) G Suite
3 1 (1.16%) AWS
3 1 (1.16%) Azure Active Directory
3 1 (1.16%) OneDrive
Communications & Networking
1 19 (22.09%) Wireless
2 16 (18.60%) TCP/IP
3 6 (6.98%) LAN
3 6 (6.98%) VoIP
3 6 (6.98%) WAN
4 4 (4.65%) DNS
4 4 (4.65%) VPN
5 3 (3.49%) DHCP
5 3 (3.49%) IP Telephony
5 3 (3.49%) NAS
6 2 (2.33%) Firewall
6 2 (2.33%) PBX
6 2 (2.33%) Remote Desktop
6 2 (2.33%) Skype
7 1 (1.16%) Network Security
7 1 (1.16%) Wi-Fi
Database & Business Intelligence
1 2 (2.33%) SQL Server
Development Applications
1 1 (1.16%) WinDbg
General
1 20 (23.26%) Finance
2 11 (12.79%) Banking
3 8 (9.30%) Telecoms
4 6 (6.98%) Law
5 5 (5.81%) Public Sector
6 3 (3.49%) Back Office
6 3 (3.49%) Electronics
6 3 (3.49%) Front Office
6 3 (3.49%) Investment Banking
6 3 (3.49%) Manufacturing
6 3 (3.49%) Marketing
7 2 (2.33%) Financial Institution
8 1 (1.16%) Legal
Libraries, Frameworks & Software Standards
1 1 (1.16%) COM
Miscellaneous
1 16 (18.60%) Blackberry
2 10 (11.63%) iPhone
3 8 (9.30%) Video Conferencing
4 5 (5.81%) iPad
5 4 (4.65%) Mobile Computing
6 3 (3.49%) Data Centre
6 3 (3.49%) Handset
6 3 (3.49%) User Experience
7 2 (2.33%) Mobile App
7 2 (2.33%) Self-Motivation
8 1 (1.16%) Analytical Skills
8 1 (1.16%) BYOD
8 1 (1.16%) CCTV
8 1 (1.16%) Enterprise Software
8 1 (1.16%) Fat Client
8 1 (1.16%) Fixed Income
8 1 (1.16%) FMCG
8 1 (1.16%) Hybrid Cloud
8 1 (1.16%) Smartphone
8 1 (1.16%) Thin Client
Operating Systems
1 64 (74.42%) Windows
2 49 (56.98%) Windows 10
3 39 (45.35%) Windows 7
4 18 (20.93%) Windows 8
5 15 (17.44%) Android
6 14 (16.28%) Mac OS X
7 7 (8.14%) Mac OS
8 4 (4.65%) Windows Server
9 3 (3.49%) Windows Server 2008
9 3 (3.49%) Windows Server 2012
10 2 (2.33%) Apple iOS
11 1 (1.16%) Linux
11 1 (1.16%) Unix
Processes & Methodologies
1 36 (41.86%) Problem-Solving
2 18 (20.93%) ITIL
3 11 (12.79%) Break/Fix
4 6 (6.98%) ITSM
5 4 (4.65%) Service Management
6 3 (3.49%) Application Packaging
6 3 (3.49%) Business Intelligence
6 3 (3.49%) Decision-Making
6 3 (3.49%) Digital Marketing
6 3 (3.49%) Performance Metrics
6 3 (3.49%) Programme Management
6 3 (3.49%) Service Delivery
7 2 (2.33%) Business Continuity
7 2 (2.33%) Computer Science
7 2 (2.33%) Information Security
7 2 (2.33%) Infrastructure Engineering
7 2 (2.33%) Investment Management
7 2 (2.33%) ISMS
7 2 (2.33%) Mobile Device Management
7 2 (2.33%) Proactive Monitoring
Programming Languages
1 2 (2.33%) SQL
2 1 (1.16%) Java
2 1 (1.16%) PowerShell
2 1 (1.16%) VBScript
Qualifications
1 7 (8.14%) Degree
1 7 (8.14%) MCP
1 7 (8.14%) Microsoft Certification
2 6 (6.98%) MCSE
3 4 (4.65%) A+ Certification
4 3 (3.49%) CCNA
4 3 (3.49%) Cisco Certification
4 3 (3.49%) MCSA
5 2 (2.33%) Computer Science Degree
5 2 (2.33%) DBS Check
5 2 (2.33%) ECDL
5 2 (2.33%) ITIL Foundation Certificate
5 2 (2.33%) MOS
5 2 (2.33%) Network+ Certification
5 2 (2.33%) SC Cleared
5 2 (2.33%) Security Cleared
6 1 (1.16%) Dell Certification
6 1 (1.16%) ITIL Certification
6 1 (1.16%) MCDST
Quality Assurance & Compliance
1 1 (1.16%) SLA
System Software
1 50 (58.14%) Active Directory
2 6 (6.98%) VMware Infrastructure
3 2 (2.33%) XenDesktop
4 1 (1.16%) Hyper-V
4 1 (1.16%) XenApp
Systems Management
1 24 (27.91%) SCCM
2 4 (4.65%) Symantec Endpoint Protection
3 3 (3.49%) Jamf Pro
4 1 (1.16%) Perfmon
Vendors
1 35 (40.70%) Microsoft
2 10 (11.63%) Apple
3 8 (9.30%) Ivanti
4 7 (8.14%) Adobe
4 7 (8.14%) Bloomberg
4 7 (8.14%) Cisco
4 7 (8.14%) VMware
5 6 (6.98%) Citrix
5 6 (6.98%) Polycom
5 6 (6.98%) ServiceNow
6 4 (4.65%) HP
6 4 (4.65%) Reuters
6 4 (4.65%) Symantec
7 3 (3.49%) Fidessa
7 3 (3.49%) Lotus
7 3 (3.49%) SAP
7 3 (3.49%) TOWER Software
8 2 (2.33%) Google
8 2 (2.33%) Sony
8 2 (2.33%) Wyse