Period
to 21 August 2018

The median contractor rate for a Desktop Support was £200 per day in advertised job vacancies in the City of London during the 6 months to 21 August 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support
Central London > City of London
6 months to
21 Aug 2018
Same period 2017 Same period 2016
Rank 141 179 198
Rank change year-on-year +38 +19 -39
Contract jobs requiring a Desktop Support 125 71 50
As % of all contract IT jobs advertised in the City of London 1.78% 1.07% 0.74%
As % of the Job Titles category 1.88% 1.12% 0.78%
Number of daily rates quoted 71 47 31
City of London median daily rate £200 £223 £188
Median daily rate % change year-on-year -10.11% +18.67% -16.67%
10th Percentile £121 £124 £123
90th Percentile £438 £680 £325
Central London median daily rate £175 £200 £188
% change year-on-year -12.50% +6.67% -8.54%
Number of hourly rates quoted 33 9 13
City of London median hourly rate £18.70 £21.25 £20.00
Median hourly rate % change year-on-year -12.00% +6.25% +22.32%
10th Percentile £14.80 £14.55 £15.15
90th Percentile £20.00 £55.00 £23.10
Central London median hourly rate £18.70 £19.98 £20.00
% change year-on-year -6.38% -0.13% +22.32%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
City of London
Contract vacancies in the City of London with a recognized job title 6,656 6,333 6,447
% of contract IT jobs with a recognized job title 94.87% 95.59% 95.37%
Number of daily rates quoted 5,227 4,864 5,170
City of London median daily rate £500 £500 £475
Median daily rate % change year-on-year - +5.26% +5.56%
10th Percentile £313 £313 £303
90th Percentile £675 £675 £650
Central London median daily rate £500 £498 £458
% change year-on-year +0.50% +8.74% +1.67%
Number of hourly rates quoted 129 76 70
City of London median hourly rate £18.70 £18.40 £19.00
Median hourly rate % change year-on-year +1.64% -3.17% +5.56%
10th Percentile £13.25 £13.25 £11.25
90th Percentile £26.11 £30.38 £35.86
Central London median hourly rate £18.70 £18.70 £18.73
% change year-on-year +0.03% -0.16% +4.03%

Desktop Support
Job Vacancy Trend in the City of London

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Desktop Support in the City of London

Desktop Support
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support in the City of London.

Contractor daily rate trend for Desktop Support in the City of London

Desktop Support
Contractor Daily Rate Histogram in the City of London

The daily rate distribution of IT jobs citing Desktop Support in the City of London over the 6 months to 21 August 2018.

Contractor daily rate histogram for Desktop Support in the City of London

Desktop Support
Contractor Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support in the City of London.

Contractor hourly rate trend for Desktop Support in the City of London

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 21 August 2018, Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region featuring Desktop Support in the job title.

1 96 (76.80%) Windows
2 55 (44.00%) Active Directory
3 47 (37.60%) Windows 7
4 42 (33.60%) SCCM
5 40 (32.00%) Windows 10
6 36 (28.80%) Finance
6 36 (28.80%) Microsoft
6 36 (28.80%) Microsoft Office
7 28 (22.40%) ITIL
8 26 (20.80%) Office 365
9 25 (20.00%) Apple
10 23 (18.40%) Security Cleared
11 21 (16.80%) SC Cleared
12 20 (16.00%) LAN
13 19 (15.20%) WAN
13 19 (15.20%) Citrix
13 19 (15.20%) iPhone
14 17 (13.60%) Windows Server
15 16 (12.80%) Mac OS X
15 16 (12.80%) Migration
16 14 (11.20%) Smartphone
16 14 (11.20%) iPad
17 12 (9.60%) ITSM
17 12 (9.60%) Blackberry
17 12 (9.60%) HP
17 12 (9.60%) SLA
17 12 (9.60%) MS Exchange
17 12 (9.60%) BitLocker
18 11 (8.80%) Ivanti
18 11 (8.80%) Change Management

Desktop Support Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (9.60%) MS Exchange
2 2 (1.60%) Exchange Server 2010
2 2 (1.60%) SharePoint
3 1 (0.80%) IBM Notes
3 1 (0.80%) Skype for Business
Applications
1 36 (28.80%) Microsoft Office
2 4 (3.20%) Microsoft Excel
3 1 (0.80%) AutoCAD
Business Applications
1 2 (1.60%) SAP GTS
2 1 (0.80%) Remedy ITSM
Cloud Services
1 26 (20.80%) Office 365
2 2 (1.60%) Mimecast
3 1 (0.80%) Microsoft Azure
3 1 (0.80%) OneDrive
3 1 (0.80%) PaaS
3 1 (0.80%) SaaS
Communications & Networking
1 20 (16.00%) LAN
2 19 (15.20%) WAN
3 8 (6.40%) TCP/IP
4 6 (4.80%) VPN
5 5 (4.00%) Cisco IOS
5 5 (4.00%) DNS
5 5 (4.00%) Firewall
5 5 (4.00%) Wireless
6 4 (3.20%) DHCP
6 4 (3.20%) Internet
6 4 (3.20%) Skype
6 4 (3.20%) VoIP
7 3 (2.40%) FTP
7 3 (2.40%) SMS
7 3 (2.40%) Wi-Fi
7 3 (2.40%) WPA
8 2 (1.60%) Broadband
8 2 (1.60%) Network Security
8 2 (1.60%) Remote Desktop
8 2 (1.60%) SCCP
Database & Business Intelligence
1 3 (2.40%) SQL Server
Development Applications
1 2 (1.60%) WinDbg
2 1 (0.80%) JIRA
2 1 (0.80%) MSI
2 1 (0.80%) Visual Studio
General
1 36 (28.80%) Finance
2 10 (8.00%) Banking
3 5 (4.00%) Financial Institution
4 4 (3.20%) Front Office
5 3 (2.40%) Back Office
5 3 (2.40%) Law
5 3 (2.40%) Legal
6 2 (1.60%) Advertising
6 2 (1.60%) Telecoms
7 1 (0.80%) Billing
7 1 (0.80%) Corporate Banking
Libraries, Frameworks & Software Standards
1 1 (0.80%) COM
1 1 (0.80%) LINQ
1 1 (0.80%) Node.js
1 1 (0.80%) WinForms
Miscellaneous
1 19 (15.20%) iPhone
2 14 (11.20%) iPad
2 14 (11.20%) Smartphone
3 12 (9.60%) Blackberry
4 7 (5.60%) Analytical Skills
5 5 (4.00%) Video Conferencing
6 3 (2.40%) Self-Motivation
7 2 (1.60%) Fat Client
7 2 (1.60%) Thin Client
7 2 (1.60%) User Experience
8 1 (0.80%) BYOD
8 1 (0.80%) Data Centre
8 1 (0.80%) Management Information System
8 1 (0.80%) PDA
8 1 (0.80%) Reinsurance
8 1 (0.80%) Smartcard
8 1 (0.80%) Video\Live Streaming
Operating Systems
1 96 (76.80%) Windows
2 47 (37.60%) Windows 7
3 40 (32.00%) Windows 10
4 17 (13.60%) Windows Server
5 16 (12.80%) Mac OS X
6 10 (8.00%) Android
7 8 (6.40%) Mac OS
8 7 (5.60%) Apple iOS
8 7 (5.60%) Windows 8
9 4 (3.20%) Windows Server 2008
9 4 (3.20%) Windows XP
10 3 (2.40%) Unix
11 2 (1.60%) Linux
11 2 (1.60%) Mac OS X Server
11 2 (1.60%) Windows Server 2012
12 1 (0.80%) Windows 2000
12 1 (0.80%) Windows Server 2003
Processes & Methodologies
1 28 (22.40%) ITIL
2 16 (12.80%) Migration
3 12 (9.60%) ITSM
4 11 (8.80%) Change Management
5 9 (7.20%) Incident Management
5 9 (7.20%) Root Cause Analysis
5 9 (7.20%) Service Management
6 8 (6.40%) Desktop Virtualisation
7 7 (5.60%) Project Management
7 7 (5.60%) Service Delivery
8 6 (4.80%) Asset Management
8 6 (4.80%) Problem Management
9 5 (4.00%) Break/Fix
9 5 (4.00%) Proactive Monitoring
9 5 (4.00%) Problem-Solving
9 5 (4.00%) Server Management
10 4 (3.20%) Capacity Management
10 4 (3.20%) Compliance Audit
10 4 (3.20%) Investment Management
10 4 (3.20%) Storage Management
Programming Languages
1 3 (2.40%) PowerShell
2 2 (1.60%) SQL
2 2 (1.60%) VBScript
3 1 (0.80%) Bash Shell
3 1 (0.80%) C#
3 1 (0.80%) JavaScript
3 1 (0.80%) Python
3 1 (0.80%) Shell Script
Qualifications
1 23 (18.40%) Security Cleared
2 21 (16.80%) SC Cleared
3 9 (7.20%) Microsoft Certification
4 6 (4.80%) Degree
5 4 (3.20%) MCSE
6 3 (2.40%) MCITP
6 3 (2.40%) MCP
7 2 (1.60%) ACSP
7 2 (1.60%) ACTC
7 2 (1.60%) MCTS
8 1 (0.80%) A+ Certification
8 1 (0.80%) CCNA
8 1 (0.80%) Cisco Certification
8 1 (0.80%) DV Cleared
Quality Assurance & Compliance
1 12 (9.60%) SLA
2 3 (2.40%) PMO
System Software
1 55 (44.00%) Active Directory
2 12 (9.60%) BitLocker
3 9 (7.20%) Microsoft App-V
4 7 (5.60%) Virtual Desktop
4 7 (5.60%) VMware Infrastructure
5 5 (4.00%) XenApp
5 5 (4.00%) XenDesktop
6 4 (3.20%) VMware ESXi
7 2 (1.60%) Virtual Machines
8 1 (0.80%) Hyper-V
Systems Management
1 42 (33.60%) SCCM
2 5 (4.00%) Systems Management Server (SMS)
3 4 (3.20%) SCOM
3 4 (3.20%) SCOrch
3 4 (3.20%) XenMobile
4 2 (1.60%) Perfmon
4 2 (1.60%) WSUS
5 1 (0.80%) AirWatch
5 1 (0.80%) Cisco CUCM
5 1 (0.80%) Jamf Pro
5 1 (0.80%) NetBackup
5 1 (0.80%) Opscode Chef
5 1 (0.80%) Puppet
5 1 (0.80%) systemd
Vendors
1 36 (28.80%) Microsoft
2 25 (20.00%) Apple
3 19 (15.20%) Citrix
4 12 (9.60%) HP
5 11 (8.80%) Ivanti
5 11 (8.80%) VMware
6 10 (8.00%) Adobe
6 10 (8.00%) Bloomberg
7 8 (6.40%) Cisco
7 8 (6.40%) Wyse
8 7 (5.60%) Remedy
8 7 (5.60%) Reuters
9 4 (3.20%) Altiris
9 4 (3.20%) Dell
9 4 (3.20%) ServiceNow
10 3 (2.40%) FactSet
10 3 (2.40%) MobileIron
11 2 (1.60%) Fujitsu Siemens
11 2 (1.60%) SAP
11 2 (1.60%) Siemens