Period
to 19 December 2018

The median annual salary for a Technical Support was £31,000 in advertised job vacancies in the East Midlands during the 6 months to 19 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
England > East Midlands
6 months to
19 Dec 2018
Same period 2017 Same period 2016
Rank 165 207 217
Rank change year-on-year +42 +10 -16
Permanent jobs requiring a Technical Support 45 28 41
As % of all permanent IT jobs advertised in the East Midlands 1.03% 0.53% 0.64%
As % of the Job Titles category 1.06% 0.55% 0.66%
Number of salaries quoted 41 26 34
East Midlands median annual salary £31,000 £28,000 £28,000
Median salary % change year-on-year +10.71% - +7.69%
10th Percentile £21,250 £19,250 £19,400
90th Percentile £52,500 £58,750 £43,750
England median annual salary £31,000 £30,000 £29,500
% change year-on-year +3.33% +1.69% -1.67%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East Midlands
Permanent vacancies in the East Midlands with a recognized job title 4,231 5,110 6,213
% of permanent IT jobs with a recognized job title 96.66% 97.43% 97.55%
Number of salaries quoted 3,218 4,265 4,954
East Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +1.27%
10th Percentile £25,000 £24,000 £24,250
90th Percentile £67,500 £62,500 £62,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -

Technical Support
Job Vacancy Trend in the East Midlands

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in the East Midlands.

Job vacancy trend for Technical Support in the East Midlands

Technical Support
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in the East Midlands.

Salary trend for Technical Support in the East Midlands

Technical Support
Salary Histogram in the East Midlands

The salary distribution of IT jobs citing Technical Support in the East Midlands over the 6 months to 19 December 2018.

Salary histogram for Technical Support in the East Midlands

Technical Support
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the East Midlands region over the 6 months to 19 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Northamptonshire +10 18 £35,500 -12.88% 12
Nottinghamshire +28 16 £31,000 +10.71% 1
Leicestershire -14 10 £29,761 -17.90% 4
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring IT Skills in the East Midlands

For the 6 months to 19 December 2018, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East Midlands region featuring Technical Support in the job title.

1 26 (57.78%) Microsoft
2 24 (53.33%) Windows
3 21 (46.67%) VMware
4 19 (42.22%) Office 365
5 17 (37.78%) Windows Server
6 16 (35.56%) Microsoft Azure
7 15 (33.33%) VMware Infrastructure
8 14 (31.11%) Veeam
8 14 (31.11%) Cisco
8 14 (31.11%) Active Directory
8 14 (31.11%) ITIL
9 13 (28.89%) Hyper-V
10 11 (24.44%) VLAN
10 11 (24.44%) LAN
10 11 (24.44%) WAN
11 10 (22.22%) TCP/IP
11 10 (22.22%) Linux
11 10 (22.22%) Windows Server 2008
11 10 (22.22%) vSphere
12 9 (20.00%) Amazon AWS
12 9 (20.00%) DHCP
12 9 (20.00%) DNS
13 8 (17.78%) Microsoft Certification
13 8 (17.78%) Problem-Solving
14 7 (15.56%) Finance
14 7 (15.56%) VMware Certified Professional (VCP)
14 7 (15.56%) Internet
14 7 (15.56%) HP
14 7 (15.56%) Dell
14 7 (15.56%) IBM

Technical Support Skill Set
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (11.11%) MS Exchange
2 4 (8.89%) SharePoint
3 1 (2.22%) IIS
Applications
1 6 (13.33%) Microsoft Office
2 2 (4.44%) Microsoft Excel
3 1 (2.22%) MS Visio
Business Applications
1 2 (4.44%) Infor M3
2 1 (2.22%) Remedy ITSM
Cloud Services
1 19 (42.22%) Office 365
2 16 (35.56%) Microsoft Azure
3 9 (20.00%) Amazon AWS
4 4 (8.89%) G Suite
4 4 (8.89%) SaaS
5 3 (6.67%) PaaS
6 1 (2.22%) OneDrive
Communications & Networking
1 11 (24.44%) LAN
1 11 (24.44%) VLAN
1 11 (24.44%) WAN
2 10 (22.22%) TCP/IP
3 9 (20.00%) DHCP
3 9 (20.00%) DNS
4 7 (15.56%) Internet
5 6 (13.33%) Fibre Channel
5 6 (13.33%) iSCSI
5 6 (13.33%) VoIP
6 4 (8.89%) Remote Desktop
7 2 (4.44%) IP Telephony
8 1 (2.22%) SSL
8 1 (2.22%) VPN
Database & Business Intelligence
1 4 (8.89%) SQL Server
2 1 (2.22%) Oracle BI EE
2 1 (2.22%) Oracle Database
General
1 7 (15.56%) Finance
2 6 (13.33%) Billing
3 4 (8.89%) Telecoms
4 3 (6.67%) Back Office
5 2 (4.44%) Games
5 2 (4.44%) Manufacturing
6 1 (2.22%) Retail
Libraries, Frameworks & Software Standards
1 4 (8.89%) WSH
2 1 (2.22%) .NET
2 1 (2.22%) ASP.NET
2 1 (2.22%) SAP BC
2 1 (2.22%) WAP
2 1 (2.22%) Web Dynpro
2 1 (2.22%) Web Services
Miscellaneous
1 6 (13.33%) Data Centre
1 6 (13.33%) Public Cloud
1 6 (13.33%) Self-Motivation
1 6 (13.33%) VxBlock/Vblock
2 4 (8.89%) Internet of Things
2 4 (8.89%) Replication
3 3 (6.67%) Handset
4 2 (4.44%) FMCG
5 1 (2.22%) Management Information System
Operating Systems
1 24 (53.33%) Windows
2 17 (37.78%) Windows Server
3 10 (22.22%) Linux
3 10 (22.22%) Windows Server 2008
4 6 (13.33%) VMS
4 6 (13.33%) Windows 2000
4 6 (13.33%) Windows NT
4 6 (13.33%) Windows Server 2003
4 6 (13.33%) Windows Server 2012
5 4 (8.89%) Mac OS
6 1 (2.22%) Windows 10
6 1 (2.22%) Windows XP
Processes & Methodologies
1 14 (31.11%) ITIL
2 8 (17.78%) Problem-Solving
3 6 (13.33%) Desktop Virtualisation
3 6 (13.33%) ITIL V3
3 6 (13.33%) Migration
4 4 (8.89%) Analytics
4 4 (8.89%) CRM
4 4 (8.89%) Data Analytics
4 4 (8.89%) Data Protection
4 4 (8.89%) Data Security
4 4 (8.89%) Incident Management
4 4 (8.89%) Infrastructure Engineering
4 4 (8.89%) Mobile Device Management
4 4 (8.89%) Project Management
4 4 (8.89%) Time Management
5 2 (4.44%) Change Control
5 2 (4.44%) ERP
5 2 (4.44%) Server Management
5 2 (4.44%) Tech Ops
5 2 (4.44%) Waterfall
Programming Languages
1 6 (13.33%) VB
2 4 (8.89%) PowerShell
2 4 (8.89%) VBScript
3 3 (6.67%) SQL
4 2 (4.44%) PL/SQL
5 1 (2.22%) C#
5 1 (2.22%) C++
5 1 (2.22%) Java
Qualifications
1 8 (17.78%) Microsoft Certification
2 7 (15.56%) MCSA
2 7 (15.56%) MCSE
2 7 (15.56%) VMware Certified Professional (VCP)
3 1 (2.22%) CCNA
3 1 (2.22%) Cisco Certification
3 1 (2.22%) CISSP
3 1 (2.22%) CompTIA Security+
3 1 (2.22%) JNCIA
Quality Assurance & Compliance
1 4 (8.89%) SLA
System Software
1 15 (33.33%) VMware Infrastructure
2 14 (31.11%) Active Directory
3 13 (28.89%) Hyper-V
4 10 (22.22%) vSphere
5 6 (13.33%) NFS
5 6 (13.33%) vCloud
5 6 (13.33%) VMware ESXi
6 1 (2.22%) Virtual Desktop
Systems Management
1 6 (13.33%) NetBackup
1 6 (13.33%) vCenter Server
1 6 (13.33%) vMotion
1 6 (13.33%) WMI
2 5 (11.11%) SCCM
3 4 (8.89%) McAfee ePO
Vendors
1 26 (57.78%) Microsoft
2 21 (46.67%) VMware
3 14 (31.11%) Cisco
3 14 (31.11%) Veeam
4 7 (15.56%) Dell
4 7 (15.56%) HP
4 7 (15.56%) IBM
5 6 (13.33%) EMC
5 6 (13.33%) NetApp
5 6 (13.33%) SAP
6 5 (11.11%) Mitel
7 4 (8.89%) Citrix
7 4 (8.89%) McAfee
7 4 (8.89%) Oracle
8 2 (4.44%) Infor
8 2 (4.44%) PeopleSoft
9 1 (2.22%) Apple
9 1 (2.22%) Fujitsu
9 1 (2.22%) Remedy