Period
to 18 September 2018

The median annual salary for a Technical Support was £31,000 in advertised job vacancies in the East Midlands during the 6 months to 18 September 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
England > East Midlands
6 months to
18 Sep 2018
Same period 2017 Same period 2016
Rank 173 199 224
Rank change year-on-year +26 +25 +22
Permanent jobs requiring a Technical Support 49 30 36
As % of all permanent IT jobs advertised in the East Midlands 1.02% 0.58% 0.56%
As % of the Job Titles category 1.05% 0.60% 0.58%
Number of salaries quoted 47 23 29
East Midlands median annual salary £31,000 £28,000 £25,000
Median salary % change year-on-year +10.71% +12.00% -19.45%
10th Percentile £25,600 £23,200 £18,500
90th Percentile £52,500 £58,750 £61,250
England median annual salary £31,000 £30,000 £30,000
% change year-on-year +3.33% - -4.76%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East Midlands
Permanent vacancies in the East Midlands with a recognized job title 4,684 5,000 6,252
% of permanent IT jobs with a recognized job title 97.30% 97.14% 97.64%
Number of salaries quoted 3,827 4,167 5,013
East Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £25,650 £23,400 £23,500
90th Percentile £66,900 £61,350 £60,000
England median annual salary £50,000 £48,000 £47,500
% change year-on-year +4.17% +1.05% +5.56%

Technical Support
Job Vacancy Trend in the East Midlands

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in the East Midlands.

Job vacancy trend for Technical Support in the East Midlands

Technical Support
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in the East Midlands.

Salary trend for Technical Support in the East Midlands

Technical Support
Salary Histogram in the East Midlands

The salary distribution of IT jobs citing Technical Support in the East Midlands over the 6 months to 18 September 2018.

Salary histogram for Technical Support in the East Midlands

Technical Support
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the East Midlands region over the 6 months to 18 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Nottinghamshire +21 16 £35,000 +31.26% 1
Northamptonshire -9 12 £29,000 -49.57% 1
Leicestershire -1 11 £29,522 +5.43% 1
Derbyshire +15 5 £50,000 +104.08% 1
Lincolnshire - 2 £32,000 - 1
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring IT Skills in the East Midlands

For the 6 months to 18 September 2018, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East Midlands region featuring Technical Support in the job title.

1 23 (46.94%) Microsoft
2 20 (40.82%) Windows
2 20 (40.82%) Office 365
3 18 (36.73%) Active Directory
4 16 (32.65%) VMware
5 15 (30.61%) VLAN
5 15 (30.61%) DNS
6 14 (28.57%) DHCP
6 14 (28.57%) ITIL
6 14 (28.57%) Windows Server
6 14 (28.57%) Problem-Solving
7 13 (26.53%) TCP/IP
8 12 (24.49%) LAN
8 12 (24.49%) WAN
8 12 (24.49%) Self-Motivation
8 12 (24.49%) Veeam
8 12 (24.49%) Microsoft Azure
9 11 (22.45%) VMware Infrastructure
9 11 (22.45%) PowerShell
10 10 (20.41%) SQL Server
11 9 (18.37%) Microsoft Certification
11 9 (18.37%) Windows Server 2008
11 9 (18.37%) Mitel
11 9 (18.37%) Hyper-V
12 8 (16.33%) SCCM
12 8 (16.33%) McAfee
12 8 (16.33%) ASP.NET
12 8 (16.33%) .NET
12 8 (16.33%) MS Exchange
12 8 (16.33%) VoIP

Technical Support Skill Set
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (16.33%) MS Exchange
2 5 (10.20%) SharePoint
3 2 (4.08%) IIS
4 1 (2.04%) Exchange Server 2013
4 1 (2.04%) Site Server
Applications
1 2 (4.08%) Microsoft Excel
2 1 (2.04%) Microsoft Office
Business Applications
1 1 (2.04%) Dynamics AX
1 1 (2.04%) Dynamics CRM
1 1 (2.04%) Remedy ITSM
1 1 (2.04%) Sage 200
Cloud Services
1 20 (40.82%) Office 365
2 12 (24.49%) Microsoft Azure
3 5 (10.20%) G Suite
4 2 (4.08%) SaaS
5 1 (2.04%) Mimecast
5 1 (2.04%) OneDrive
Communications & Networking
1 15 (30.61%) DNS
1 15 (30.61%) VLAN
2 14 (28.57%) DHCP
3 13 (26.53%) TCP/IP
4 12 (24.49%) LAN
4 12 (24.49%) WAN
5 8 (16.33%) VoIP
6 6 (12.24%) Internet
7 5 (10.20%) Remote Desktop
8 4 (8.16%) SSL
9 3 (6.12%) VPN
10 2 (4.08%) Firewall
11 1 (2.04%) DSL
11 1 (2.04%) IP Telephony
11 1 (2.04%) Wireless
Database & Business Intelligence
1 10 (20.41%) SQL Server
2 1 (2.04%) Oracle Database
2 1 (2.04%) SQL Server Reporting Services
General
1 7 (14.29%) Telecoms
2 5 (10.20%) Finance
3 1 (2.04%) Advertising
3 1 (2.04%) Automotive
3 1 (2.04%) Electronics
3 1 (2.04%) Retail
Libraries, Frameworks & Software Standards
1 8 (16.33%) .NET
1 8 (16.33%) ASP.NET
2 7 (14.29%) WSH
3 4 (8.16%) JSON
4 1 (2.04%) COM
4 1 (2.04%) SAP BC
4 1 (2.04%) Web Dynpro
4 1 (2.04%) Web Services
Miscellaneous
1 12 (24.49%) Self-Motivation
2 5 (10.20%) Replication
3 4 (8.16%) Internet of Things
4 3 (6.12%) Driving Licence
5 1 (2.04%) Analytical Skills
5 1 (2.04%) Data Structures
5 1 (2.04%) Enterprise Software
5 1 (2.04%) Management Information System
Operating Systems
1 20 (40.82%) Windows
2 14 (28.57%) Windows Server
3 9 (18.37%) Windows Server 2008
4 6 (12.24%) Linux
5 5 (10.20%) Mac OS
6 2 (4.08%) Windows 10
7 1 (2.04%) Unix
7 1 (2.04%) Windows 7
7 1 (2.04%) Windows Server 2012
7 1 (2.04%) Windows XP
Processes & Methodologies
1 14 (28.57%) ITIL
1 14 (28.57%) Problem-Solving
2 7 (14.29%) Data Protection
2 7 (14.29%) Data Security
2 7 (14.29%) Infrastructure Engineering
2 7 (14.29%) Mobile Device Management
2 7 (14.29%) Time Management
3 5 (10.20%) CRM
4 4 (8.16%) Agile Software Development
4 4 (8.16%) Analytics
4 4 (8.16%) Data Analytics
4 4 (8.16%) Project Management
5 3 (6.12%) CAD
5 3 (6.12%) Continuous Improvement
5 3 (6.12%) Continuous Improvement Process
5 3 (6.12%) DevOps
5 3 (6.12%) Proactive Management
6 2 (4.08%) ERP
6 2 (4.08%) ITSM
6 2 (4.08%) People Management
Programming Languages
1 11 (22.45%) PowerShell
2 7 (14.29%) SQL
2 7 (14.29%) VBScript
3 1 (2.04%) C#
3 1 (2.04%) C++
3 1 (2.04%) Java
3 1 (2.04%) PL/SQL
3 1 (2.04%) X++
Qualifications
1 9 (18.37%) Microsoft Certification
2 8 (16.33%) MCSA
3 7 (14.29%) MCSE
4 3 (6.12%) HNC
5 2 (4.08%) CCNA
5 2 (4.08%) Cisco Certification
5 2 (4.08%) CISSP
5 2 (4.08%) CompTIA Security+
5 2 (4.08%) JNCIA
5 2 (4.08%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 1 (2.04%) ISO/IEC 27001
1 1 (2.04%) SLA
System Software
1 18 (36.73%) Active Directory
2 11 (22.45%) VMware Infrastructure
3 9 (18.37%) Hyper-V
4 7 (14.29%) vSphere
5 2 (4.08%) Virtual Desktop
6 1 (2.04%) Terminal Services
Systems Management
1 8 (16.33%) SCCM
2 7 (14.29%) McAfee ePO
3 1 (2.04%) Norton AntiVirus
3 1 (2.04%) WhatsUp Gold
Vendors
1 23 (46.94%) Microsoft
2 16 (32.65%) VMware
3 12 (24.49%) Veeam
4 9 (18.37%) Mitel
5 8 (16.33%) McAfee
6 5 (10.20%) Cisco
7 4 (8.16%) SAP
8 3 (6.12%) Siemens
9 2 (4.08%) Capita
9 2 (4.08%) SolarWinds
10 1 (2.04%) Acronis
10 1 (2.04%) Apple
10 1 (2.04%) Cyberoam
10 1 (2.04%) ESET
10 1 (2.04%) Fujitsu
10 1 (2.04%) Kaspersky
10 1 (2.04%) Proofpoint
10 1 (2.04%) Sophos
10 1 (2.04%) WatchGuard
10 1 (2.04%) Webroot