The median annual salary for a Technical Support was £27,000 in advertised job vacancies in the East Midlands during the 3 months to 24 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
24 Mar 2017
Same period 2016 Same period 2015
Technical Support
England / East Midlands
Rank 145 145 162
Rank change year-on-year 0 +17  
Permanent jobs requiring a Technical Support 19 22 23
As % of all permanent IT jobs advertised in the East Midlands 0.65% 0.69% 0.71%
As % of the Job Titles category 0.67% 0.71% 0.73%
Number of salaries quoted 18 22 22
Median salary £27,000 £40,000 £17,000
Median salary % change year-on-year -32.50% +135.29%  
UK excluding London median salary £27,250 £29,000 £30,000
% change year-on-year -6.03% -3.33%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the East Midlands. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
East Midlands
Permanent job vacancies with a job title containing a recognized job role 2832 3092 3165
As % of all permanent IT job vacancies advertised in the East Midlands 96.72% 97.36% 97.26%
Number of salaries quoted 2272 2469 2576
Median salary £37,500 £37,500 £39,000
Median salary % change year-on-year - -3.84%  
90% offered a salary of more than £23,000 £24,000 £23,000
10% offered a salary of more than £60,000 £50,000 £54,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Technical Support
Job Vacancy Trend in the East Midlands

The job posting trend of jobs advertised in the East Midlands that featured Technical Support in the job title.

Job vacancy trend for Technical Support in the East Midlands

Technical Support
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in the East Midlands.

Salary trend for Technical Support in the East Midlands

Technical Support
Salary Histogram in the East Midlands

The salary distribution of IT jobs citing Technical Support in the East Midlands over the 3 months to 24 March 2017.

Salary histogram for Technical Support in the East Midlands

Technical Support
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the East Midlands region over the 3 months to 24 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Nottinghamshire -5 7 £25,331 -36.67% 2
Northamptonshire +25 6 £27,000 -38.63% 2
Derbyshire +9 4 £17,500 +1.44%
Leicestershire - 3 £45,000 -
Technical Support
England

Technical Support Skill Set
Top 30 Related IT Skills in the East Midlands

For the 6 months to 24 March 2017, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East Midlands region featuring Technical Support in the job title.

1 25 (55.56%) Finance
2 18 (40.00%) Manufacturing
2 18 (40.00%) Windows
2 18 (40.00%) Retail
2 18 (40.00%) Knowledge Management
2 18 (40.00%) Enterprise Software
3 16 (35.56%) SQL
3 16 (35.56%) Active Directory
4 13 (28.89%) Windows Server
5 12 (26.67%) SLA
6 11 (24.44%) SaaS
7 10 (22.22%) Microsoft
7 10 (22.22%) IIS
8 9 (20.00%) MS Excel
9 8 (17.78%) ITIL
9 8 (17.78%) Cisco
9 8 (17.78%) Relational Database
10 7 (15.56%) Citrix
10 7 (15.56%) MSI
10 7 (15.56%) VMware
11 6 (13.33%) Business Continuity
11 6 (13.33%) Sarbanes-Oxley
11 6 (13.33%) ERP
11 6 (13.33%) Dynamics NAV
12 5 (11.11%) VMware Infrastructure
12 5 (11.11%) Hyper-V
12 5 (11.11%) Remedy
12 5 (11.11%) Telecoms
13 4 (8.89%) Workflow
13 4 (8.89%) MS Office

Technical Support Skill Set
Top Related IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (22.22%) IIS
2 1 (2.22%) Exchange Server 2010
2 1 (2.22%) MS Exchange
Applications
1 9 (20.00%) MS Excel
2 4 (8.89%) MS Office
Business Applications
1 6 (13.33%) Dynamics NAV
2 2 (4.44%) Northgate Housing
3 1 (2.22%) Unit4 Business World
Cloud Services
1 11 (24.44%) SaaS
2 1 (2.22%) Cloud Computing
Communications & Networking
1 4 (8.89%) DHCP
2 2 (4.44%) WAN
3 1 (2.22%) Broadband
3 1 (2.22%) Firewall
3 1 (2.22%) H.323
3 1 (2.22%) LAN
3 1 (2.22%) RTP
3 1 (2.22%) SAN
3 1 (2.22%) TCP/IP
3 1 (2.22%) VLAN
3 1 (2.22%) VoIP
Database & Business Intelligence
1 8 (17.78%) Relational Database
Development Applications
1 7 (15.56%) MSI
General
1 25 (55.56%) Finance
2 18 (40.00%) Manufacturing
2 18 (40.00%) Retail
3 5 (11.11%) Telecoms
4 1 (2.22%) Advertising
4 1 (2.22%) Back Office
Libraries, Frameworks & Software Standards
1 2 (4.44%) .NET
2 1 (2.22%) OLE
Miscellaneous
1 18 (40.00%) Enterprise Software
2 3 (6.67%) Data Centre
2 3 (6.67%) Management Information System
3 2 (4.44%) Computer Science
Operating Systems
1 18 (40.00%) Windows
2 13 (28.89%) Windows Server
3 1 (2.22%) Windows 7
3 1 (2.22%) Windows 8
3 1 (2.22%) Windows Server 2003
3 1 (2.22%) Windows Server 2012
Processes & Methodologies
1 18 (40.00%) Knowledge Management
2 8 (17.78%) ITIL
3 6 (13.33%) Business Continuity
3 6 (13.33%) ERP
4 4 (8.89%) Workflow
5 3 (6.67%) Disaster Recovery
5 3 (6.67%) Incident Management
5 3 (6.67%) Line Management
5 3 (6.67%) Service Delivery
5 3 (6.67%) Stakeholder Engagement
5 3 (6.67%) Time Management
5 3 (6.67%) Trend Analysis
6 2 (4.44%) Release Management
7 1 (2.22%) Capacity Management
7 1 (2.22%) Desktop Virtualisation
7 1 (2.22%) E-Commerce
7 1 (2.22%) ITIL V3
7 1 (2.22%) Problem Management
7 1 (2.22%) Supplier Management
7 1 (2.22%) Technical Architecture
Programming Languages
1 16 (35.56%) SQL
2 2 (4.44%) Java
3 1 (2.22%) C#
Qualifications
1 4 (8.89%) Degree
2 3 (6.67%) MCSE
2 3 (6.67%) Microsoft Certification
3 2 (4.44%) MCITP
4 1 (2.22%) CCNA
4 1 (2.22%) Cisco Certification
4 1 (2.22%) MCSA
4 1 (2.22%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 12 (26.67%) SLA
2 6 (13.33%) Sarbanes-Oxley
3 2 (4.44%) QA
System Software
1 16 (35.56%) Active Directory
2 5 (11.11%) Hyper-V
2 5 (11.11%) VMware Infrastructure
3 2 (4.44%) vSphere
Systems Management
1 4 (8.89%) SCCM
2 1 (2.22%) Norton AntiVirus
2 1 (2.22%) SCOM
Vendors
1 10 (22.22%) Microsoft
2 8 (17.78%) Cisco
3 7 (15.56%) Citrix
3 7 (15.56%) VMware
4 5 (11.11%) Remedy
5 4 (8.89%) Bomgar
5 4 (8.89%) HP
6 2 (4.44%) Northgate
7 1 (2.22%) Avaya
7 1 (2.22%) CheckPoint
7 1 (2.22%) CommVault
7 1 (2.22%) Dell
7 1 (2.22%) NetApp
7 1 (2.22%) Red Box
7 1 (2.22%) SonicWALL
7 1 (2.22%) Symantec
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