Period
to 17 February 2019

The median annual salary for a Technical Support was £31,000 in advertised job vacancies in England during the 6 months to 17 February 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
UK > England
6 months to
17 Feb 2019
Same period 2018 Same period 2017
Rank 429 444 442
Rank change year-on-year +15 -2 -83
Permanent jobs requiring a Technical Support 955 1,087 1,119
As % of all permanent IT jobs advertised in England 0.69% 0.66% 0.68%
As % of the Job Titles category 0.72% 0.69% 0.70%
Number of salaries quoted 873 938 988
England median annual salary £31,000 £30,750 £28,000
Median salary % change year-on-year +0.81% +9.82% -6.67%
10th Percentile £20,500 £21,000 £19,000
90th Percentile £53,750 £52,500 £45,225
UK median annual salary £31,000 £30,000 £28,000
% change year-on-year +3.33% +7.14% -6.67%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 133,244 157,809 160,042
% of permanent IT jobs with a recognized job title 95.90% 96.29% 96.57%
Number of salaries quoted 107,693 130,367 133,952
England median annual salary £51,000 £50,000 £47,500
Median salary % change year-on-year +2.00% +5.26% -
10th Percentile £28,500 £27,500 £27,500
90th Percentile £85,000 £80,000 £77,500
UK median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +2.70%

Technical Support
Job Vacancy Trend in England

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Technical Support in England

Technical Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in England.

Salary trend for Technical Support in England

Technical Support
Salary Histogram in England

The salary distribution of IT jobs citing Technical Support in England over the 6 months to 17 February 2019.

Salary histogram for Technical Support in England

Technical Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the England region over the 6 months to 17 February 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -6 285 £35,000 -6.67% 25
South East +14 284 £30,000 - 35
North of England +45 159 £25,000 -9.09% 34
Midlands +52 109 £31,250 +4.17% 18
Yorkshire +98 91 £22,000 -17.76% 16
West Midlands +38 79 £30,000 - 9
South West +24 66 £34,000 +41.67% 10
North West +32 64 £30,000 +13.21% 13
East of England +22 56 £27,500 +5.77% 13
East Midlands +26 30 £32,500 +18.18% 8
North East -20 4 £24,000 -31.43% 5
Technical Support
UK

Technical Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 17 February 2019, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Technical Support in the job title.

1 431 (45.13%) Windows
2 415 (43.46%) Microsoft
3 272 (28.48%) Active Directory
4 222 (23.25%) SQL
5 205 (21.47%) Windows Server
6 187 (19.58%) Linux
7 178 (18.64%) Problem-Solving
8 172 (18.01%) VMware
9 166 (17.38%) ITIL
10 164 (17.17%) Firewall
11 159 (16.65%) Office 365
12 157 (16.44%) Microsoft Office
13 148 (15.50%) Cisco
14 139 (14.55%) SQL Server
15 136 (14.24%) Degree
16 131 (13.72%) VMware Infrastructure
17 130 (13.61%) Microsoft Certification
18 123 (12.88%) Finance
19 114 (11.94%) Hyper-V
20 113 (11.83%) MS Exchange
21 106 (11.10%) Windows 10
22 103 (10.79%) Windows Server 2008
23 99 (10.37%) Windows 7
24 95 (9.95%) MCSE
24 95 (9.95%) LAN
25 93 (9.74%) Data Centre
26 89 (9.32%) Microsoft Azure
27 87 (9.11%) Windows Server 2012
27 87 (9.11%) Cisco Certification
27 87 (9.11%) Wireless

Technical Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 113 (11.83%) MS Exchange
2 49 (5.13%) IIS
3 33 (3.46%) Exchange Server 2010
4 32 (3.35%) Exchange Server 2013
5 26 (2.72%) SharePoint
6 20 (2.09%) Elasticsearch
6 20 (2.09%) Exchange Server 2007
7 18 (1.88%) Skype for Business
8 13 (1.36%) BizTalk Server
9 11 (1.15%) Oracle Workflow
10 8 (0.84%) Cloud Foundry
11 5 (0.52%) Apache
11 5 (0.52%) IBM Domino
11 5 (0.52%) IBM Notes
12 4 (0.42%) Exchange Server 2003
13 3 (0.31%) Confluence
13 3 (0.31%) Tomcat
13 3 (0.31%) WordPress
14 2 (0.21%) Blackberry Enterprise Server
14 2 (0.21%) Umbraco
Applications
1 157 (16.44%) Microsoft Office
2 39 (4.08%) Microsoft Excel
3 20 (2.09%) MS Visio
4 15 (1.57%) Microsoft PowerPoint
5 4 (0.42%) Microsoft Project
6 3 (0.31%) AutoCAD
7 2 (0.21%) EPLAN
7 2 (0.21%) InDesign
7 2 (0.21%) SOLIDWORKS
8 1 (0.10%) Abaqus
8 1 (0.10%) Adobe Creative Suite
8 1 (0.10%) Adobe Illustrator
8 1 (0.10%) InCopy
8 1 (0.10%) Photoshop
8 1 (0.10%) Revit
Business Applications
1 15 (1.57%) Dynamics CRM
2 11 (1.15%) Dynamics NAV
2 11 (1.15%) Front Arena
2 11 (1.15%) Markit EDM
2 11 (1.15%) thinkFolio
3 5 (0.52%) Dynamics AX
4 3 (0.31%) Cognos Business Intelligence
4 3 (0.31%) Cognos TM1
5 2 (0.21%) Infor M3
5 2 (0.21%) Unit4 Business World
5 2 (0.21%) Workday HCM
6 1 (0.10%) Oracle EBS
6 1 (0.10%) Remedy ITSM
6 1 (0.10%) Salesforce.com CRM
Cloud Services
1 159 (16.65%) Office 365
2 89 (9.32%) Microsoft Azure
3 36 (3.77%) SaaS
4 34 (3.56%) Amazon AWS
5 14 (1.47%) IaaS
6 12 (1.26%) PaaS
7 8 (0.84%) OpenShift
8 4 (0.42%) Azure Active Directory
8 4 (0.42%) G Suite
9 2 (0.21%) Cloud Computing
9 2 (0.21%) Mimecast
9 2 (0.21%) npm
10 1 (0.10%) Dynamics 365
10 1 (0.10%) Google Analytics
10 1 (0.10%) iTunes
10 1 (0.10%) Oracle Service Cloud
Communications & Networking
1 164 (17.17%) Firewall
2 95 (9.95%) LAN
3 87 (9.11%) Wireless
4 85 (8.90%) WAN
5 82 (8.59%) TCP/IP
6 79 (8.27%) VoIP
7 61 (6.39%) DHCP
8 60 (6.28%) DNS
9 45 (4.71%) VPN
10 44 (4.61%) ADSL
11 43 (4.50%) VLAN
12 42 (4.40%) 3G
12 42 (4.40%) Broadband
13 40 (4.19%) Internet
14 37 (3.87%) Network Security
15 29 (3.04%) SAN
16 24 (2.51%) WLAN
17 23 (2.41%) MPLS
17 23 (2.41%) Wi-Fi
18 19 (1.99%) OSPF
Database & Business Intelligence
1 139 (14.55%) SQL Server
2 16 (1.68%) Relational Database
3 15 (1.57%) SQL Server Reporting Services
4 14 (1.47%) Crystal Reports
4 14 (1.47%) SQL Server 2008
5 12 (1.26%) MongoDB
6 11 (1.15%) NoSQL
7 9 (0.94%) MySQL
7 9 (0.94%) PostgreSQL
8 7 (0.73%) Hadoop
9 6 (0.63%) Big Data
10 5 (0.52%) Amazon RDS
10 5 (0.52%) Data Lake
10 5 (0.52%) KDB
10 5 (0.52%) Kdb+
10 5 (0.52%) Oracle Database
10 5 (0.52%) Tick Data
11 4 (0.42%) SQL Server 2005
11 4 (0.42%) SQL Server 2014
11 4 (0.42%) SQL Server 2016
Development Applications
1 28 (2.93%) JIRA
2 10 (1.05%) Jenkins
3 9 (0.94%) Eclipse
4 5 (0.52%) Git (software)
5 4 (0.42%) Visual Studio
6 3 (0.31%) Subversion
7 2 (0.21%) Ant
7 2 (0.21%) Bower
7 2 (0.21%) Grunt
7 2 (0.21%) gulp
7 2 (0.21%) MSBuild
7 2 (0.21%) Octopus Deploy
7 2 (0.21%) Redmine
7 2 (0.21%) ReSharper
7 2 (0.21%) TeamCity
7 2 (0.21%) Visual Studio Team System
8 1 (0.10%) Cucumber
8 1 (0.10%) HP UFT
8 1 (0.10%) Hudson
General
1 123 (12.88%) Finance
2 49 (5.13%) Telecoms
3 45 (4.71%) Banking
4 37 (3.87%) Front Office
5 31 (3.25%) French Language
6 27 (2.83%) Electronics
7 25 (2.62%) Retail
8 24 (2.51%) German Language
8 24 (2.51%) Manufacturing
9 22 (2.30%) Investment Banking
10 19 (1.99%) Marketing
11 11 (1.15%) Italian Language
11 11 (1.15%) Legal
12 9 (0.94%) Spanish Language
13 7 (0.73%) Games
14 6 (0.63%) Back Office
14 6 (0.63%) Billing
14 6 (0.63%) Financial Institution
14 6 (0.63%) Swedish Language
15 4 (0.42%) Russian Language
Libraries, Frameworks & Software Standards
1 38 (3.98%) .NET
2 28 (2.93%) XML
3 24 (2.51%) Web Services
4 20 (2.09%) RabbitMQ
5 17 (1.78%) Middleware
6 16 (1.68%) FIX Protocol
6 16 (1.68%) HTML
7 15 (1.57%) JSON
7 15 (1.57%) REST
8 11 (1.15%) Apache NiFi
8 11 (1.15%) Kafka
9 9 (0.94%) LDAP
10 7 (0.73%) CSS
10 7 (0.73%) SOAP
11 5 (0.52%) Regular Expression
12 4 (0.42%) 802.1X
13 3 (0.31%) AngularJS
13 3 (0.31%) LAMP
13 3 (0.31%) Node.js
13 3 (0.31%) Software Packaging
Miscellaneous
1 93 (9.74%) Data Centre
2 69 (7.23%) Analytical Skills
3 38 (3.98%) Self-Motivation
4 34 (3.56%) Management Information System
5 27 (2.83%) Fintech
6 24 (2.51%) Hedge funds
7 23 (2.41%) Equities
8 19 (1.99%) Fixed Income
9 17 (1.78%) Derivative
9 17 (1.78%) Foreign Exchange (FX)
10 13 (1.36%) Clustering
10 13 (1.36%) CMDB
10 13 (1.36%) Driving Licence
10 13 (1.36%) Enterprise Software
11 9 (0.94%) AS400
11 9 (0.94%) Video Conferencing
11 9 (0.94%) Virtual Team
12 8 (0.84%) e-Learning
12 8 (0.84%) Linux Command Line
13 7 (0.73%) Analytical Mindset
Operating Systems
1 431 (45.13%) Windows
2 205 (21.47%) Windows Server
3 187 (19.58%) Linux
4 106 (11.10%) Windows 10
5 103 (10.79%) Windows Server 2008
6 99 (10.37%) Windows 7
7 87 (9.11%) Windows Server 2012
8 62 (6.49%) Unix
9 46 (4.82%) Windows 8
10 30 (3.14%) Windows Server 2003
11 21 (2.20%) CentOS
12 17 (1.78%) Windows XP
13 16 (1.68%) Mac OS X
14 13 (1.36%) AIX
15 9 (0.94%) Android
16 8 (0.84%) Mac OS
16 8 (0.84%) Solaris
17 7 (0.73%) Apple iOS
17 7 (0.73%) Red Hat Enterprise Linux
17 7 (0.73%) Windows 2000
Processes & Methodologies
1 178 (18.64%) Problem-Solving
2 166 (17.38%) ITIL
3 74 (7.75%) Computer Science
4 60 (6.28%) Supplier Management
5 51 (5.34%) Project Management
6 42 (4.40%) Time Management
7 41 (4.29%) CRM
8 35 (3.66%) Agile Software Development
9 32 (3.35%) Mathematics
9 32 (3.35%) Service Management
10 31 (3.25%) Problem Management
10 31 (3.25%) Root Cause Analysis
11 29 (3.04%) Workflow
12 28 (2.93%) Mentoring
13 27 (2.83%) Asset Management
13 27 (2.83%) Service Delivery
14 26 (2.72%) Decision-Making
14 26 (2.72%) Software Engineering
15 24 (2.51%) Incident Management
16 23 (2.41%) ITSM
Programming Languages
1 222 (23.25%) SQL
2 50 (5.24%) Java
3 41 (4.29%) C#
4 38 (3.98%) PowerShell
5 36 (3.77%) Python
6 32 (3.35%) Perl
7 26 (2.72%) Bash Shell
8 25 (2.62%) Shell Script
9 24 (2.51%) JavaScript
10 22 (2.30%) VB
11 21 (2.20%) T-SQL
12 20 (2.09%) C
13 15 (1.57%) C++
14 9 (0.94%) PHP
15 8 (0.84%) VB.NET
16 6 (0.63%) PL/SQL
17 5 (0.52%) AWK
17 5 (0.52%) sed
18 4 (0.42%) Ruby
19 3 (0.31%) VBA
Qualifications
1 136 (14.24%) Degree
2 130 (13.61%) Microsoft Certification
3 95 (9.95%) MCSE
4 87 (9.11%) Cisco Certification
5 86 (9.01%) CCNA
6 55 (5.76%) VMware Certified Professional (VCP)
7 45 (4.71%) MCITP
8 43 (4.50%) Computer Science Degree
9 35 (3.66%) MCP
10 34 (3.56%) MCSA
11 29 (3.04%) ITIL Certification
12 19 (1.99%) Security Cleared
13 18 (1.88%) SC Cleared
14 9 (0.94%) LPIC
15 7 (0.73%) CCNP
16 6 (0.63%) A+ Certification
16 6 (0.63%) HND
16 6 (0.63%) Master's Degree
17 3 (0.31%) AWS Certification
17 3 (0.31%) Network+ Certification
Quality Assurance & Compliance
1 83 (8.69%) SLA
2 32 (3.35%) ISO/IEC 27001
3 30 (3.14%) ISO 9001
4 24 (2.51%) QA
5 10 (1.05%) Data Quality
6 2 (0.21%) GDPR
6 2 (0.21%) PCI DSS
6 2 (0.21%) PMO
7 1 (0.10%) COBIT
7 1 (0.10%) ISO 14001
System Software
1 272 (28.48%) Active Directory
2 131 (13.72%) VMware Infrastructure
3 114 (11.94%) Hyper-V
4 22 (2.30%) Firmware
4 22 (2.30%) vSphere
5 15 (1.57%) Docker
6 10 (1.05%) PowerHA
7 9 (0.94%) VMware ESXi
7 9 (0.94%) XenServer
8 6 (0.63%) NFS
8 6 (0.63%) vCloud
8 6 (0.63%) XenApp
9 2 (0.21%) DFS Replication
9 2 (0.21%) LXC
9 2 (0.21%) Microsoft Virtual Server
9 2 (0.21%) Terminal Server
9 2 (0.21%) Terminal Services
9 2 (0.21%) Virtual Servers
10 1 (0.10%) KVM
10 1 (0.10%) Virtual Machines
Systems Management
1 30 (3.14%) Backup Exec
2 27 (2.83%) SCCM
3 11 (1.15%) Norton AntiVirus
4 10 (1.05%) WSUS
5 8 (0.84%) Kubernetes
6 7 (0.73%) vMotion
7 6 (0.63%) NetBackup
7 6 (0.63%) vCenter Server
7 6 (0.63%) WMI
8 5 (0.52%) SCOM
9 4 (0.42%) Puppet
10 3 (0.31%) Grafana
10 3 (0.31%) Kibana
10 3 (0.31%) Single Sign-On
11 2 (0.21%) Cisco CUCM
11 2 (0.21%) Cisco UCCE
11 2 (0.21%) Cisco UCCX
11 2 (0.21%) ITRS Geneos
12 1 (0.10%) Microsoft Intune
12 1 (0.10%) Opscode Chef
Vendors
1 415 (43.46%) Microsoft
2 172 (18.01%) VMware
3 148 (15.50%) Cisco
4 84 (8.80%) Citrix
5 47 (4.92%) Aruba
6 44 (4.61%) Polycom
7 43 (4.50%) Meraki
8 41 (4.29%) HP
9 39 (4.08%) Oracle
10 28 (2.93%) IBM
11 24 (2.51%) Veritas
12 23 (2.41%) Dell
13 20 (2.09%) NetApp
14 19 (1.99%) EMC
14 19 (1.99%) Veeam
15 18 (1.88%) CheckPoint
16 15 (1.57%) Fortinet
16 15 (1.57%) Symantec
17 14 (1.47%) Apple
18 13 (1.36%) Charles River