Period
to 17 November 2017

The median annual salary for a Technical Support was £30,000 in advertised job vacancies in England during the 6 months to 17 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
UK > England
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 455 406 376
Rank change year-on-year -49 -30 -61
Permanent jobs requiring a Technical Support 1054 1345 1753
As % of all permanent IT jobs advertised in England 0.62% 0.75% 0.85%
As % of the Job Titles category 0.65% 0.78% 0.88%
Number of salaries quoted 914 1190 1578
England median annual salary £30,000 £30,000 £30,000
10th Percentile £20,750 £19,500 £20,355
90th Percentile £53,300 £48,750 £51,250
UK median annual salary £30,000 £30,000 £30,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 161629 173153 199104
% of permanent IT jobs with a recognized job title 95.70% 96.50% 96.52%
Number of salaries quoted 130679 146162 166923
England median annual salary £50,000 £47,500 £46,000
Median salary % change year-on-year +5.26% +3.26% +2.22%
10th Percentile £27,500 £27,013 £26,250
90th Percentile £78,750 £77,500 £75,000
UK median annual salary £48,000 £47,500 £45,000
% change year-on-year +1.05% +5.56% -

Technical Support
Job Vacancy Trend in England

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Technical Support in England

Technical Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in England.

Salary trend for Technical Support in England

Technical Support
Salary Histogram in England

The salary distribution of IT jobs citing Technical Support in England over the 6 months to 17 November 2017.

Salary histogram for Technical Support in England

Technical Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the England region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +30 342 £37,500 +7.91% 9
South East -87 278 £29,000 -3.33% 19
North of England -32 172 £25,000 +11.11% 9
Midlands +63 121 £30,000 +9.09% 9
North West +21 95 £25,000 -18.03% 6
West Midlands +39 90 £30,000 +9.09% 4
East of England -9 84 £25,500 -15.00% 4
South West -21 60 £23,000 -23.33% 2
Yorkshire -28 53 £24,500 +24.05% 2
East Midlands +26 31 £36,500 +35.19% 5
North East +11 24 £35,000 +55.56% 1
Technical Support
UK

Technical Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 17 November 2017, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Technical Support in the job title.

1 491 (46.58%) Windows
2 390 (37.00%) Microsoft
3 273 (25.90%) Active Directory
4 240 (22.77%) SQL
5 236 (22.39%) Windows Server
6 193 (18.31%) Finance
7 182 (17.27%) VMware
8 171 (16.22%) ITIL
9 168 (15.94%) Office 365
10 158 (14.99%) Degree
11 148 (14.04%) Linux
12 135 (12.81%) Microsoft Office
13 131 (12.43%) Windows 7
14 123 (11.67%) MS Exchange
15 120 (11.39%) Cisco
16 119 (11.29%) Windows Server 2012
17 118 (11.20%) SQL Server
18 117 (11.10%) Windows Server 2008
19 115 (10.91%) Firewall
20 111 (10.53%) TCP/IP
21 102 (9.68%) VMware Infrastructure
22 96 (9.11%) DNS
23 92 (8.73%) SLA
24 91 (8.63%) Windows 10
25 90 (8.54%) Analytical Skills
26 89 (8.44%) SCCM
27 86 (8.16%) Hyper-V
27 86 (8.16%) Microsoft Certification
28 82 (7.78%) Citrix
28 82 (7.78%) DHCP

Technical Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 123 (11.67%) MS Exchange
2 52 (4.93%) Exchange Server 2010
3 50 (4.74%) SharePoint
4 41 (3.89%) IIS
5 40 (3.80%) Exchange Server 2013
6 32 (3.04%) Skype for Business
7 24 (2.28%) Apache
7 24 (2.28%) Tomcat
8 12 (1.14%) WordPress
9 11 (1.04%) CMS
10 10 (0.95%) JBoss
11 9 (0.85%) Exchange Server 2007
12 6 (0.57%) Exchange Server 2003
13 5 (0.47%) Alfresco
13 5 (0.47%) Drupal
13 5 (0.47%) GlassFish
13 5 (0.47%) Joomla!
13 5 (0.47%) Mule
13 5 (0.47%) Sitecore CMS
13 5 (0.47%) WebSphere
Applications
1 135 (12.81%) Microsoft Office
2 33 (3.13%) Microsoft Excel
3 25 (2.37%) MS Visio
4 18 (1.71%) Microsoft PowerPoint
5 4 (0.38%) Photoshop
6 2 (0.19%) Maya
7 1 (0.095%) Microsoft Project
Business Applications
1 13 (1.23%) RiskWrite
2 9 (0.85%) Dynamics AX
3 8 (0.76%) Dynamics CRM
4 5 (0.47%) Eikon
4 5 (0.47%) Magento
4 5 (0.47%) ResourceLink
4 5 (0.47%) Sage 200
5 3 (0.28%) Dynamics NAV
5 3 (0.28%) NetSuite
6 2 (0.19%) MetaTrader
6 2 (0.19%) Oracle EBS
6 2 (0.19%) Oracle EBS R12
6 2 (0.19%) SAP BPC
7 1 (0.095%) Bloomberg TOMS
7 1 (0.095%) Eloqua
7 1 (0.095%) Infor M3
7 1 (0.095%) PeopleSoft HCM
7 1 (0.095%) PeopleSoft HRMS
7 1 (0.095%) SAP ERP
7 1 (0.095%) Unit4 Business World
Cloud Services
1 168 (15.94%) Office 365
2 71 (6.74%) Microsoft Azure
3 55 (5.22%) Amazon AWS
4 28 (2.66%) SaaS
5 12 (1.14%) Mimecast
6 10 (0.95%) Cloud Computing
7 9 (0.85%) IaaS
8 8 (0.76%) OneDrive
9 5 (0.47%) Amazon EC2
9 5 (0.47%) AWS CloudFormation
10 4 (0.38%) G Suite
11 3 (0.28%) Adobe Creative Cloud
11 3 (0.28%) Dynamics 365
12 2 (0.19%) GitHub
13 1 (0.095%) Amazon S3
13 1 (0.095%) Azure Active Directory
13 1 (0.095%) Catchpoint
13 1 (0.095%) OpenShift
13 1 (0.095%) Slack
13 1 (0.095%) Sumo Logic
Communications & Networking
1 115 (10.91%) Firewall
2 111 (10.53%) TCP/IP
3 96 (9.11%) DNS
4 82 (7.78%) DHCP
5 63 (5.98%) LAN
6 60 (5.69%) WAN
7 56 (5.31%) Internet
8 53 (5.03%) VoIP
9 44 (4.17%) VPN
10 32 (3.04%) SAN
11 28 (2.66%) VLAN
12 27 (2.56%) Wireless
13 24 (2.28%) Skype
14 21 (1.99%) SMS
15 20 (1.90%) FTP
16 19 (1.80%) ADSL
16 19 (1.80%) Network Security
16 19 (1.80%) Remote Desktop
17 16 (1.52%) SSL
18 14 (1.33%) HTTP
Database & Business Intelligence
1 118 (11.20%) SQL Server
2 31 (2.94%) MySQL
3 19 (1.80%) Oracle Database
4 15 (1.42%) SQL Server Reporting Services
5 14 (1.33%) SQL Server 2008
6 13 (1.23%) Relational Database
7 9 (0.85%) SQL Server Integration Services
8 8 (0.76%) Big Data
8 8 (0.76%) GIS
8 8 (0.76%) SQL Server 2012
8 8 (0.76%) SQL Server Analysis Services
9 5 (0.47%) QlikView
10 4 (0.38%) Blockchain
10 4 (0.38%) Qlik Sense
10 4 (0.38%) SQL Server 2000
11 3 (0.28%) BusinessObjects
11 3 (0.28%) DB2
11 3 (0.28%) Informix
11 3 (0.28%) MS Access
11 3 (0.28%) RDBMS
Development Applications
1 23 (2.18%) JIRA
2 17 (1.61%) Eclipse
3 13 (1.23%) Talend Open Studio
3 13 (1.23%) VersionOne
4 10 (0.95%) Maven
5 6 (0.57%) Jenkins
5 6 (0.57%) Selenium
5 6 (0.57%) SoapUI
6 5 (0.47%) PROIV
7 4 (0.38%) IntelliJ
7 4 (0.38%) NetBeans
7 4 (0.38%) Subversion
8 3 (0.28%) MSI
9 2 (0.19%) Git (software)
9 2 (0.19%) SQL Server Management Studio (SSMS)
9 2 (0.19%) Visual Studio
10 1 (0.095%) Bugzilla
10 1 (0.095%) Team Foundation Server
General
1 193 (18.31%) Finance
2 65 (6.17%) Banking
3 46 (4.36%) Retail
4 45 (4.27%) Telecoms
5 44 (4.17%) Marketing
6 36 (3.42%) Manufacturing
7 30 (2.85%) Electronics
7 30 (2.85%) Legal
8 29 (2.75%) Front Office
9 25 (2.37%) French Language
10 22 (2.09%) Investment Banking
11 21 (1.99%) Law
12 19 (1.80%) Advertising
12 19 (1.80%) German Language
13 17 (1.61%) Back Office
14 13 (1.23%) Italian Language
14 13 (1.23%) Retail Banking
15 12 (1.14%) Billing
16 11 (1.04%) Spanish Language
17 10 (0.95%) Games
Libraries, Frameworks & Software Standards
1 42 (3.98%) .NET
2 38 (3.61%) HTML
3 29 (2.75%) Web Services
4 25 (2.37%) JSON
5 23 (2.18%) XML
6 20 (1.90%) FIX Protocol
7 19 (1.80%) CSS
7 19 (1.80%) Middleware
8 15 (1.42%) ASP.NET
9 13 (1.23%) J2EE
9 13 (1.23%) RESTful
10 10 (0.95%) AngularJS
10 10 (0.95%) SOAP
11 9 (0.85%) HTML5
12 7 (0.66%) LAMP
12 7 (0.66%) XSLT
13 6 (0.57%) ODBC
13 6 (0.57%) Oracle Fusion
13 6 (0.57%) WAP
14 5 (0.47%) OAuth
Miscellaneous
1 90 (8.54%) Analytical Skills
2 53 (5.03%) Data Centre
3 51 (4.84%) Computer Science
4 26 (2.47%) Clustering
5 22 (2.09%) Foreign Exchange (FX)
5 22 (2.09%) Management Information System
6 21 (1.99%) Driving Licence
6 21 (1.99%) iSeries
7 17 (1.61%) Fintech
8 16 (1.52%) Blackberry
9 15 (1.42%) iPad
10 14 (1.33%) Fixed Income
11 13 (1.23%) Social Media
12 12 (1.14%) Fat Client
12 12 (1.14%) Replication
12 12 (1.14%) Smartphone
12 12 (1.14%) Thin Client
13 11 (1.04%) Hedge funds
13 11 (1.04%) NHS
13 11 (1.04%) Video Conferencing
Operating Systems
1 491 (46.58%) Windows
2 236 (22.39%) Windows Server
3 148 (14.04%) Linux
4 131 (12.43%) Windows 7
5 119 (11.29%) Windows Server 2012
6 117 (11.10%) Windows Server 2008
7 91 (8.63%) Windows 10
8 59 (5.60%) Unix
9 40 (3.80%) Windows 8
10 28 (2.66%) Windows Server 2003
11 18 (1.71%) Android
12 17 (1.61%) Ubuntu
13 16 (1.52%) Windows XP
14 14 (1.33%) Apple iOS
15 13 (1.23%) CentOS
16 8 (0.76%) Solaris
16 8 (0.76%) Windows Vista
17 7 (0.66%) AIX
17 7 (0.66%) OS/400
18 5 (0.47%) Debian
Processes & Methodologies
1 171 (16.22%) ITIL
2 67 (6.36%) Change Management
2 67 (6.36%) Service Delivery
3 57 (5.41%) Incident Management
4 53 (5.03%) Service Management
5 45 (4.27%) CRM
6 44 (4.17%) Project Management
7 39 (3.70%) Mentoring
7 39 (3.70%) Problem Management
8 38 (3.61%) Agile Software Development
8 38 (3.61%) Continuous Improvement
9 34 (3.23%) Root Cause Analysis
9 34 (3.23%) Time Management
10 31 (2.94%) Disaster Recovery
10 31 (2.94%) Presales
11 30 (2.85%) DevOps
12 29 (2.75%) Business Intelligence
13 27 (2.56%) Mathematics
14 26 (2.47%) High Availability
15 25 (2.37%) Proactive Monitoring
Programming Languages
1 240 (22.77%) SQL
2 69 (6.55%) Java
3 48 (4.55%) PowerShell
4 40 (3.80%) Python
5 30 (2.85%) C#
6 25 (2.37%) JavaScript
7 19 (1.80%) C++
7 19 (1.80%) Perl
8 18 (1.71%) C
9 16 (1.52%) Ruby
10 13 (1.23%) Bash Shell
10 13 (1.23%) Shell Script
11 12 (1.14%) PHP
12 9 (0.85%) PL/SQL
12 9 (0.85%) T-SQL
12 9 (0.85%) VBA
13 8 (0.76%) Korn
14 7 (0.66%) RPG
14 7 (0.66%) VBScript
14 7 (0.66%) X++
Qualifications
1 158 (14.99%) Degree
2 86 (8.16%) Microsoft Certification
3 53 (5.03%) MCSE
4 43 (4.08%) Cisco Certification
5 40 (3.80%) CCNA
6 35 (3.32%) MCSA
7 28 (2.66%) MCP
8 26 (2.47%) Security Cleared
9 25 (2.37%) ITIL Certification
9 25 (2.37%) VMware Certified Professional (VCP)
10 22 (2.09%) Computer Science Degree
11 16 (1.52%) SC Cleared
12 15 (1.42%) A+ Certification
12 15 (1.42%) ITIL Foundation Certificate
13 12 (1.14%) VERITAS Certified Professional (VCP)
14 11 (1.04%) MCITP
15 8 (0.76%) HNC
15 8 (0.76%) VCP5
16 7 (0.66%) DBS Check
17 6 (0.57%) MOS
Quality Assurance & Compliance
1 92 (8.73%) SLA
2 7 (0.66%) ISO/IEC 27001
2 7 (0.66%) QA
3 6 (0.57%) ISO 9000
4 5 (0.47%) Cyber Essentials
4 5 (0.47%) GDPR
5 4 (0.38%) BS25999
5 4 (0.38%) ISO/IEC 20000
6 3 (0.28%) HL7
6 3 (0.28%) PCI DSS
7 1 (0.095%) ISO 22301
7 1 (0.095%) ISO 9001
7 1 (0.095%) Sarbanes-Oxley
System Software
1 273 (25.90%) Active Directory
2 102 (9.68%) VMware Infrastructure
3 86 (8.16%) Hyper-V
4 21 (1.99%) VMware ESXi
4 21 (1.99%) XenApp
5 17 (1.61%) XenDesktop
6 15 (1.42%) vSphere
7 10 (0.95%) Virtual Machines
8 9 (0.85%) Docker
8 9 (0.85%) Virtual Desktop
9 8 (0.76%) Virtual Servers
10 7 (0.66%) Samba
10 7 (0.66%) Terminal Services
11 6 (0.57%) UAG
12 5 (0.47%) Firmware
12 5 (0.47%) XenServer
13 4 (0.38%) Microsoft App-V
13 4 (0.38%) VMware Workstation
14 2 (0.19%) BitLocker
14 2 (0.19%) KVM
Systems Management
1 89 (8.44%) SCCM
2 39 (3.70%) Backup Exec
3 18 (1.71%) SCOM
4 16 (1.52%) vCenter Server
4 16 (1.52%) WSUS
5 15 (1.42%) Systems Management Server (SMS)
6 13 (1.23%) Norton AntiVirus
7 12 (1.14%) Symantec Endpoint Protection
7 12 (1.14%) Symantec Enterprise Vault
7 12 (1.14%) Tivoli Storage Manager
8 8 (0.76%) Ansible
8 8 (0.76%) Microsoft Clustering
8 8 (0.76%) SCVMM
9 7 (0.66%) Microsoft Data Protection Manager
9 7 (0.66%) Puppet
10 5 (0.47%) cPanel
10 5 (0.47%) Kibana
10 5 (0.47%) Opscode Chef
10 5 (0.47%) Salt
11 3 (0.28%) SCSM
Vendors
1 390 (37.00%) Microsoft
2 182 (17.27%) VMware
3 120 (11.39%) Cisco
4 82 (7.78%) Citrix
5 48 (4.55%) Oracle
6 37 (3.51%) Symantec
7 29 (2.75%) SAP
8 27 (2.56%) HP
9 22 (2.09%) Apple
9 22 (2.09%) Dell
9 22 (2.09%) Veeam
10 20 (1.90%) Juniper
11 17 (1.61%) Veritas
12 15 (1.42%) Bloomberg
12 15 (1.42%) F5
12 15 (1.42%) Red Hat
13 14 (1.33%) Forcepoint
13 14 (1.33%) NetApp
14 13 (1.23%) iManage
14 13 (1.23%) Talend