Period
to 20 July 2018

The median annual salary for a Technical Support was £32,500 in advertised job vacancies in England during the 6 months to 20 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
UK > England
6 months to
20 Jul 2018
Same period 2017 Same period 2016
Rank 446 477 388
Rank change year-on-year +31 -89 -29
Permanent jobs requiring a Technical Support 1,088 1,007 1,606
As % of all permanent IT jobs advertised in England 0.67% 0.60% 0.84%
As % of the Job Titles category 0.69% 0.63% 0.87%
Number of salaries quoted 951 846 1,452
England median annual salary £32,500 £30,000 £31,250
Median salary % change year-on-year +8.33% -4.00% -2.34%
10th Percentile £20,000 £20,500 £20,025
90th Percentile £52,500 £53,750 £53,750
UK median annual salary £32,500 £30,000 £31,000
% change year-on-year +8.33% -3.23% -1.59%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 157,464 160,476 184,668
% of permanent IT jobs with a recognized job title 96.30% 96.20% 96.64%
Number of salaries quoted 128,344 131,826 156,858
England median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £81,250 £78,750 £77,500
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Technical Support
Job Vacancy Trend in England

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Technical Support in England

Technical Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in England.

Salary trend for Technical Support in England

Technical Support
Salary Histogram in England

The salary distribution of IT jobs citing Technical Support in England over the 6 months to 20 July 2018.

Salary histogram for Technical Support in England

Technical Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the England region over the 6 months to 20 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +32 351 £36,500 +5.80% 25
South East +13 326 £29,000 -10.77% 32
North of England +37 145 £27,500 +19.57% 18
Midlands +27 116 £31,000 +12.73% 25
East of England -25 79 £32,500 +22.64% 19
North West +31 76 £30,000 +20.00% 14
West Midlands +33 73 £30,000 +13.21% 14
South West +13 70 £26,000 +8.33% 9
Yorkshire +23 50 £25,000 +11.11% 2
East Midlands +24 43 £32,000 -12.33% 11
North East -10 19 £35,000 +62.79% 2
Technical Support
UK

Technical Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 20 July 2018, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Technical Support in the job title.

1 512 (47.06%) Windows
2 400 (36.76%) Microsoft
3 310 (28.49%) SQL
4 286 (26.29%) Active Directory
5 242 (22.24%) Linux
6 224 (20.59%) ITIL
7 220 (20.22%) Windows Server
8 182 (16.73%) Office 365
9 166 (15.26%) VMware
10 162 (14.89%) SLA
11 157 (14.43%) Problem-Solving
12 152 (13.97%) Degree
13 151 (13.88%) SQL Server
14 139 (12.78%) MS Exchange
15 138 (12.68%) Microsoft Office
16 125 (11.49%) Finance
17 113 (10.39%) Microsoft Certification
18 111 (10.20%) LAN
19 109 (10.02%) Cisco
20 106 (9.74%) Firewall
21 101 (9.28%) Unix
21 101 (9.28%) VMware Infrastructure
22 100 (9.19%) WAN
23 99 (9.10%) Analytical Skills
23 99 (9.10%) Windows Server 2008
24 95 (8.73%) Windows Server 2012
25 94 (8.64%) Windows 7
26 90 (8.27%) Java
27 89 (8.18%) DNS
28 88 (8.09%) Microsoft Azure

Technical Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 139 (12.78%) MS Exchange
2 65 (5.97%) IIS
3 49 (4.50%) SharePoint
4 42 (3.86%) Tomcat
5 34 (3.13%) JBoss
6 30 (2.76%) Exchange Server 2010
6 30 (2.76%) WebSphere
7 24 (2.21%) Apache
8 21 (1.93%) Skype for Business
9 20 (1.84%) Exchange Server 2007
10 19 (1.75%) Oracle SOA Suite
11 17 (1.56%) Exchange Server 2013
12 15 (1.38%) IBM Notes
13 10 (0.92%) WebLogic
14 8 (0.74%) CMS
14 8 (0.74%) Exchange Server 2003
15 5 (0.46%) WordPress
16 4 (0.37%) Confluence
16 4 (0.37%) IBM Domino
17 2 (0.18%) WebSphere Application Server
Applications
1 138 (12.68%) Microsoft Office
2 56 (5.15%) Microsoft Excel
3 23 (2.11%) Microsoft PowerPoint
4 3 (0.28%) MS Visio
5 1 (0.092%) Mozilla Thunderbird
Business Applications
1 9 (0.83%) Dynamics NAV
2 5 (0.46%) Concordance
2 5 (0.46%) Dynamics AX
2 5 (0.46%) Infor SunSystems
2 5 (0.46%) Relativity
2 5 (0.46%) ReMetrica
3 4 (0.37%) Sage X3
4 3 (0.28%) Dynamics CRM
4 3 (0.28%) Oracle Applications
4 3 (0.28%) Oracle EBS
4 3 (0.28%) Ringtail
5 2 (0.18%) Elite 3E
5 2 (0.18%) Oracle Assets
5 2 (0.18%) Oracle EBS R12
5 2 (0.18%) Oracle iProcurement
5 2 (0.18%) Oracle Payables
5 2 (0.18%) Oracle Procure-to-Pay
5 2 (0.18%) Oracle Receivables
5 2 (0.18%) Sage 200
6 1 (0.092%) ION MarketView
Cloud Services
1 182 (16.73%) Office 365
2 88 (8.09%) Microsoft Azure
3 56 (5.15%) SaaS
4 45 (4.14%) Amazon AWS
5 11 (1.01%) G Suite
6 9 (0.83%) PaaS
7 6 (0.55%) Adobe Creative Cloud
7 6 (0.55%) Mimecast
8 5 (0.46%) Azure Active Directory
8 5 (0.46%) Cloud Computing
9 4 (0.37%) Amazon EC2
9 4 (0.37%) OneDrive
10 3 (0.28%) GitHub
11 2 (0.18%) Akamai
11 2 (0.18%) Dynamics 365
12 1 (0.092%) CloudFront
12 1 (0.092%) Google Cloud Platform
12 1 (0.092%) IaaS
12 1 (0.092%) OpenShift
12 1 (0.092%) Oracle Service Cloud
Communications & Networking
1 111 (10.20%) LAN
2 106 (9.74%) Firewall
3 100 (9.19%) WAN
4 89 (8.18%) DNS
5 87 (8.00%) TCP/IP
6 62 (5.70%) Internet
7 59 (5.42%) VoIP
8 55 (5.06%) DHCP
9 46 (4.23%) SMS
10 41 (3.77%) VPN
11 40 (3.68%) SAN
12 35 (3.22%) VLAN
13 26 (2.39%) HTTP
14 25 (2.30%) FTP
15 20 (1.84%) Network Security
15 20 (1.84%) Remote Desktop
15 20 (1.84%) Wireless
16 19 (1.75%) Wi-Fi
17 17 (1.56%) OSPF
18 16 (1.47%) Broadband
Database & Business Intelligence
1 151 (13.88%) SQL Server
2 41 (3.77%) MySQL
3 22 (2.02%) Relational Database
4 14 (1.29%) NoSQL
5 11 (1.01%) RDBMS
5 11 (1.01%) SQL Server 2008
6 9 (0.83%) Oracle Database
6 9 (0.83%) SQL Server Reporting Services
7 8 (0.74%) Blockchain
7 8 (0.74%) Ingres
7 8 (0.74%) MS Access
8 6 (0.55%) GIS
9 5 (0.46%) PostgreSQL
10 4 (0.37%) DB2
10 4 (0.37%) MongoDB
10 4 (0.37%) Power BI
11 3 (0.28%) Hadoop
11 3 (0.28%) Oracle Reports
11 3 (0.28%) SQL Server 2012
11 3 (0.28%) SQL Server Integration Services
Development Applications
1 24 (2.21%) Maven
2 19 (1.75%) Eclipse
2 19 (1.75%) IntelliJ
2 19 (1.75%) NetBeans
3 14 (1.29%) JIRA
4 10 (0.92%) Jenkins
5 5 (0.46%) Git (software)
6 4 (0.37%) SoapUI
6 4 (0.37%) Subversion
6 4 (0.37%) Team Foundation Server
7 3 (0.28%) MSI
8 2 (0.18%) IBM UrbanCode
8 2 (0.18%) Oracle APEX
8 2 (0.18%) Visual Studio Team System
9 1 (0.092%) CA Release Automation
9 1 (0.092%) ClearQuest
9 1 (0.092%) GoCD
9 1 (0.092%) Oracle Forms
9 1 (0.092%) Selenium
9 1 (0.092%) Visual Studio
General
1 125 (11.49%) Finance
2 66 (6.07%) German Language
3 64 (5.88%) Banking
4 52 (4.78%) Retail
5 40 (3.68%) Telecoms
6 34 (3.13%) French Language
7 31 (2.85%) Marketing
8 30 (2.76%) Legal
9 25 (2.30%) Investment Banking
10 23 (2.11%) Games
11 20 (1.84%) Italian Language
12 17 (1.56%) Spanish Language
13 16 (1.47%) Law
14 15 (1.38%) Front Office
15 14 (1.29%) Mandarin Language
16 11 (1.01%) Advertising
16 11 (1.01%) Manufacturing
17 10 (0.92%) Back Office
17 10 (0.92%) Electronics
18 7 (0.64%) Publishing
Libraries, Frameworks & Software Standards
1 76 (6.99%) XML
2 73 (6.71%) HTML
3 67 (6.16%) .NET
4 57 (5.24%) Web Services
5 40 (3.68%) CSS
6 36 (3.31%) SOAP
7 35 (3.22%) REST
8 28 (2.57%) JSON
9 25 (2.30%) Spring
10 21 (1.93%) Java EE
10 21 (1.93%) JMS
11 19 (1.75%) Java SE
12 16 (1.47%) LDAP
13 14 (1.29%) ASP.NET
14 13 (1.19%) FIX Protocol
15 11 (1.01%) Middleware
16 9 (0.83%) AngularJS
17 8 (0.74%) J2SE
17 8 (0.74%) JSP
18 7 (0.64%) WSH
Miscellaneous
1 99 (9.10%) Analytical Skills
2 49 (4.50%) Self-Motivation
3 47 (4.32%) Data Centre
4 45 (4.14%) Computer Science
5 40 (3.68%) Driving Licence
6 38 (3.49%) Management Information System
7 27 (2.48%) Enterprise Software
8 25 (2.30%) Fintech
9 20 (1.84%) Analytical Mindset
9 20 (1.84%) e-Learning
9 20 (1.84%) Replication
10 16 (1.47%) Linux Command Line
11 15 (1.38%) Video Conferencing
12 13 (1.19%) Foreign Exchange (FX)
13 11 (1.01%) Hedge funds
13 11 (1.01%) Mobile App
14 10 (0.92%) Blackberry
14 10 (0.92%) Fat Client
14 10 (0.92%) Thin Client
15 9 (0.83%) iPhone
Operating Systems
1 512 (47.06%) Windows
2 242 (22.24%) Linux
3 220 (20.22%) Windows Server
4 101 (9.28%) Unix
5 99 (9.10%) Windows Server 2008
6 95 (8.73%) Windows Server 2012
7 94 (8.64%) Windows 7
8 87 (8.00%) Windows 10
9 26 (2.39%) Mac OS X
10 25 (2.30%) Android
11 22 (2.02%) Windows Server 2003
12 21 (1.93%) Apple iOS
13 20 (1.84%) Red Hat Enterprise Linux
13 20 (1.84%) Windows 8
14 19 (1.75%) Mac OS
15 14 (1.29%) Solaris
16 11 (1.01%) AIX
16 11 (1.01%) Windows XP
17 5 (0.46%) HPUX
18 4 (0.37%) Windows 2000
Processes & Methodologies
1 224 (20.59%) ITIL
2 157 (14.43%) Problem-Solving
3 52 (4.78%) Incident Management
4 48 (4.41%) Project Management
5 45 (4.14%) Service Management
6 43 (3.95%) Service Delivery
7 42 (3.86%) Time Management
8 40 (3.68%) Software Engineering
9 38 (3.49%) Agile Software Development
10 34 (3.13%) CRM
10 34 (3.13%) E-Commerce
10 34 (3.13%) Root Cause Analysis
11 33 (3.03%) Continuous Improvement
12 30 (2.76%) Mathematics
13 29 (2.67%) Problem Management
14 26 (2.39%) Network Management
15 25 (2.30%) Open Source
16 24 (2.21%) ITSM
17 23 (2.11%) Mentoring
17 23 (2.11%) Process Improvement
Programming Languages
1 310 (28.49%) SQL
2 90 (8.27%) Java
3 49 (4.50%) PowerShell
4 45 (4.14%) JavaScript
5 36 (3.31%) C#
6 34 (3.13%) Python
7 33 (3.03%) C++
8 24 (2.21%) Bash Shell
9 22 (2.02%) C
9 22 (2.02%) VB
10 21 (1.93%) Perl
11 20 (1.84%) Shell Script
12 15 (1.38%) PHP
13 9 (0.83%) VBA
13 9 (0.83%) VBScript
14 8 (0.74%) Ruby
14 8 (0.74%) T-SQL
15 7 (0.64%) PL/SQL
16 6 (0.55%) VB.NET
17 5 (0.46%) AWK
Qualifications
1 152 (13.97%) Degree
2 113 (10.39%) Microsoft Certification
3 52 (4.78%) MCSE
4 38 (3.49%) ITIL Certification
5 33 (3.03%) CCNA
5 33 (3.03%) Cisco Certification
5 33 (3.03%) Computer Science Degree
6 32 (2.94%) MCSA
7 23 (2.11%) Security Cleared
8 22 (2.02%) MCITP
9 15 (1.38%) MCP
10 14 (1.29%) SC Cleared
11 12 (1.10%) A+ Certification
11 12 (1.10%) MCTS
12 9 (0.83%) VMware Certified Professional (VCP)
13 8 (0.74%) Network+ Certification
14 7 (0.64%) DBS Check
15 6 (0.55%) Master's Degree
15 6 (0.55%) MCDST
16 5 (0.46%) CompTIA Security+
Quality Assurance & Compliance
1 162 (14.89%) SLA
2 15 (1.38%) QA
3 8 (0.74%) PSD2
4 7 (0.64%) ISO/IEC 27001
5 4 (0.37%) GDPR
6 3 (0.28%) Data Quality
6 3 (0.28%) ISO 9001
6 3 (0.28%) ISO/IEC 20000
7 2 (0.18%) ISO 14001
7 2 (0.18%) MiFID
8 1 (0.092%) COBIT
8 1 (0.092%) GCP
System Software
1 286 (26.29%) Active Directory
2 101 (9.28%) VMware Infrastructure
3 81 (7.44%) Hyper-V
4 24 (2.21%) VMware ESXi
5 23 (2.11%) vSphere
6 18 (1.65%) XenApp
7 15 (1.38%) XenDesktop
8 14 (1.29%) Firmware
9 11 (1.01%) Virtual Desktop
10 7 (0.64%) Docker
10 7 (0.64%) Microsoft App-V
11 5 (0.46%) Terminal Services
12 4 (0.37%) BitLocker
12 4 (0.37%) XenServer
13 2 (0.18%) Oracle RAC
13 2 (0.18%) Virtual Machines
13 2 (0.18%) Xen
14 1 (0.092%) Postfix
14 1 (0.092%) Virtual Servers
14 1 (0.092%) VMware Server
Systems Management
1 60 (5.51%) SCCM
2 30 (2.76%) Systems Management Server (SMS)
3 18 (1.65%) Backup Exec
4 11 (1.01%) Ansible
5 8 (0.74%) SCVMM
6 7 (0.64%) McAfee ePO
7 6 (0.55%) NetBackup
7 6 (0.55%) Norton AntiVirus
7 6 (0.55%) Puppet
8 5 (0.46%) SCOM
8 5 (0.46%) vCenter Server
8 5 (0.46%) WSUS
9 4 (0.37%) Symantec Enterprise Vault
9 4 (0.37%) vMotion
10 3 (0.28%) Opscode Chef
10 3 (0.28%) Tivoli Storage Manager
11 2 (0.18%) AirWatch
11 2 (0.18%) Jamf Pro
11 2 (0.18%) Microsoft Intune
11 2 (0.18%) Nagios
Vendors
1 400 (36.76%) Microsoft
2 166 (15.26%) VMware
3 109 (10.02%) Cisco
4 66 (6.07%) Citrix
5 52 (4.78%) Oracle
6 41 (3.77%) HP
7 38 (3.49%) Apple
8 33 (3.03%) IBM
9 22 (2.02%) BEA
10 20 (1.84%) CheckPoint
10 20 (1.84%) Veeam
11 19 (1.75%) Red Hat
11 19 (1.75%) TIBCO
12 18 (1.65%) ServiceNow
13 17 (1.56%) Remedy
14 16 (1.47%) ConnectWise
14 16 (1.47%) Dell
15 15 (1.38%) Ivanti
15 15 (1.38%) Lotus
15 15 (1.38%) NetApp