Period
to 20 September 2018

The median annual salary for a Technical Support was £31,000 in advertised job vacancies in England during the 6 months to 20 September 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
UK > England
6 months to
20 Sep 2018
Same period 2017 Same period 2016
Rank 452 478 404
Rank change year-on-year +26 -74 -17
Permanent jobs requiring a Technical Support 1,041 1,003 1,442
As % of all permanent IT jobs advertised in England 0.67% 0.60% 0.78%
As % of the Job Titles category 0.69% 0.63% 0.81%
Number of salaries quoted 887 836 1,271
England median annual salary £31,000 £30,000 £30,000
Median salary % change year-on-year +3.33% - -4.76%
10th Percentile £19,900 £20,000 £19,750
90th Percentile £52,500 £53,750 £52,500
UK median annual salary £31,000 £30,000 £30,000
% change year-on-year +3.33% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 149,935 159,410 177,849
% of permanent IT jobs with a recognized job title 96.12% 95.97% 96.60%
Number of salaries quoted 121,769 128,665 150,957
England median annual salary £50,000 £48,000 £47,500
Median salary % change year-on-year +4.17% +1.05% +5.56%
10th Percentile £27,500 £27,500 £27,000
90th Percentile £82,500 £79,750 £77,500
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Technical Support
Job Vacancy Trend in England

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Technical Support in England

Technical Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in England.

Salary trend for Technical Support in England

Technical Support
Salary Histogram in England

The salary distribution of IT jobs citing Technical Support in England over the 6 months to 20 September 2018.

Salary histogram for Technical Support in England

Technical Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the England region over the 6 months to 20 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +34 317 £36,750 +5.00% 30
South East +14 299 £28,500 -12.31% 28
North of England +27 151 £25,000 +2.04% 25
Midlands +34 136 £30,000 +3.45% 15
West Midlands +30 87 £27,500 -8.33% 10
North West +8 83 £29,000 +16.00% 13
East of England +13 78 £30,000 +9.09% 15
South West -10 58 £26,000 +9.47% 11
Yorkshire +38 53 £25,000 +8.70% 6
East Midlands +24 49 £31,000 +10.71% 5
North East -11 15 £22,250 +7.23% 6
Technical Support
UK

Technical Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 20 September 2018, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Technical Support in the job title.

1 478 (45.92%) Windows
2 402 (38.62%) Microsoft
3 277 (26.61%) Active Directory
4 270 (25.94%) SQL
5 218 (20.94%) ITIL
6 214 (20.56%) Linux
7 199 (19.12%) Windows Server
8 193 (18.54%) Office 365
9 173 (16.62%) Problem-Solving
10 168 (16.14%) Microsoft Office
10 168 (16.14%) VMware
11 146 (14.02%) MS Exchange
12 142 (13.64%) SQL Server
13 137 (13.16%) SLA
14 133 (12.78%) Finance
15 110 (10.57%) Degree
15 110 (10.57%) LAN
16 109 (10.47%) Hyper-V
17 108 (10.37%) Microsoft Certification
18 106 (10.18%) VMware Infrastructure
19 105 (10.09%) Analytical Skills
20 104 (9.99%) Firewall
21 99 (9.51%) WAN
22 97 (9.32%) Cisco
22 97 (9.32%) Windows Server 2008
23 93 (8.93%) Windows Server 2012
24 91 (8.74%) Microsoft Azure
24 91 (8.74%) Windows 7
25 90 (8.65%) DNS
26 87 (8.36%) Windows 10

Technical Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 146 (14.02%) MS Exchange
2 48 (4.61%) IIS
3 42 (4.03%) Exchange Server 2010
4 40 (3.84%) SharePoint
5 30 (2.88%) Exchange Server 2007
6 17 (1.63%) Exchange Server 2013
7 16 (1.54%) Apache
7 16 (1.54%) Skype for Business
8 15 (1.44%) Tomcat
9 12 (1.15%) IBM Notes
10 9 (0.86%) WebLogic
11 8 (0.77%) CMS
11 8 (0.77%) Exchange Server 2003
12 6 (0.58%) BizTalk Server
12 6 (0.58%) WebSphere
13 3 (0.29%) Confluence
13 3 (0.29%) JBoss
13 3 (0.29%) OpenStack
14 2 (0.19%) Elasticsearch
14 2 (0.19%) WebSphere Application Server
Applications
1 168 (16.14%) Microsoft Office
2 61 (5.86%) Microsoft Excel
3 27 (2.59%) Microsoft PowerPoint
4 4 (0.38%) MS Visio
5 2 (0.19%) Microsoft Project
6 1 (0.096%) AutoCAD
6 1 (0.096%) Mozilla Thunderbird
6 1 (0.096%) Revit
Business Applications
1 16 (1.54%) Dynamics NAV
2 8 (0.77%) Infor SunSystems
2 8 (0.77%) ReMetrica
3 5 (0.48%) Concordance
3 5 (0.48%) Dynamics CRM
3 5 (0.48%) Relativity
4 4 (0.38%) Sage X3
5 3 (0.29%) Dynamics AX
5 3 (0.29%) Oracle EBS
5 3 (0.29%) Ringtail
6 2 (0.19%) Cognos Business Intelligence
6 2 (0.19%) Cognos TM1
6 2 (0.19%) Oracle Applications
6 2 (0.19%) Remedy ITSM
6 2 (0.19%) Sage 200
7 1 (0.096%) Magento
7 1 (0.096%) Oracle EBS R12
7 1 (0.096%) Oracle iProcurement
7 1 (0.096%) Oracle Payables
7 1 (0.096%) SAP Forecasting and Replenishment
Cloud Services
1 193 (18.54%) Office 365
2 91 (8.74%) Microsoft Azure
3 37 (3.55%) Amazon AWS
4 31 (2.98%) SaaS
5 10 (0.96%) G Suite
6 6 (0.58%) Adobe Creative Cloud
6 6 (0.58%) Cloud Computing
7 5 (0.48%) Mimecast
8 4 (0.38%) Azure Active Directory
9 3 (0.29%) Amazon EC2
9 3 (0.29%) Oracle Service Cloud
10 2 (0.19%) Akamai
10 2 (0.19%) Dynamics 365
10 2 (0.19%) GitHub
10 2 (0.19%) OneDrive
11 1 (0.096%) Google Cloud Platform
11 1 (0.096%) PaaS
Communications & Networking
1 110 (10.57%) LAN
2 104 (9.99%) Firewall
3 99 (9.51%) WAN
4 90 (8.65%) DNS
5 82 (7.88%) TCP/IP
6 68 (6.53%) DHCP
7 63 (6.05%) VoIP
8 46 (4.42%) VLAN
9 43 (4.13%) Internet
10 41 (3.94%) VPN
11 40 (3.84%) SAN
12 31 (2.98%) SMS
13 30 (2.88%) Wireless
14 25 (2.40%) Wi-Fi
15 24 (2.31%) Network Security
16 18 (1.73%) DSL
16 18 (1.73%) Remote Desktop
17 16 (1.54%) WLAN
18 15 (1.44%) Ethernet
18 15 (1.44%) MPLS
Database & Business Intelligence
1 142 (13.64%) SQL Server
2 31 (2.98%) MySQL
3 18 (1.73%) Relational Database
4 15 (1.44%) NoSQL
5 10 (0.96%) Blockchain
6 8 (0.77%) RDBMS
6 8 (0.77%) SQL Server 2008
7 7 (0.67%) MS Access
7 7 (0.67%) Oracle Database
7 7 (0.67%) SQL Server Reporting Services
8 5 (0.48%) Power BI
9 4 (0.38%) Big Data
9 4 (0.38%) DB2
9 4 (0.38%) MongoDB
9 4 (0.38%) PostgreSQL
10 3 (0.29%) Hadoop
10 3 (0.29%) Ingres
11 2 (0.19%) Couchbase
11 2 (0.19%) Informix
11 2 (0.19%) Oracle Reports
Development Applications
1 30 (2.88%) JIRA
2 5 (0.48%) MSI
3 4 (0.38%) Git (software)
3 4 (0.38%) Jenkins
3 4 (0.38%) Team Foundation Server
4 2 (0.19%) Ant
5 1 (0.096%) ClearQuest
5 1 (0.096%) IBM UrbanCode
5 1 (0.096%) MSBuild
5 1 (0.096%) Octopus Deploy
5 1 (0.096%) Oracle APEX
5 1 (0.096%) Redmine
5 1 (0.096%) TeamCity
General
1 133 (12.78%) Finance
2 54 (5.19%) German Language
3 50 (4.80%) Retail
4 46 (4.42%) Banking
5 45 (4.32%) French Language
6 42 (4.03%) Telecoms
7 34 (3.27%) Marketing
8 24 (2.31%) Front Office
9 23 (2.21%) Investment Banking
9 23 (2.21%) Italian Language
10 22 (2.11%) Spanish Language
11 18 (1.73%) Games
11 18 (1.73%) Legal
12 15 (1.44%) Mandarin Language
13 13 (1.25%) Advertising
13 13 (1.25%) Manufacturing
14 9 (0.86%) Back Office
14 9 (0.86%) Law
15 8 (0.77%) Local Government
16 7 (0.67%) Electronics
Libraries, Frameworks & Software Standards
1 67 (6.44%) HTML
2 55 (5.28%) XML
3 54 (5.19%) .NET
4 31 (2.98%) CSS
4 31 (2.98%) JSON
5 19 (1.83%) LDAP
6 18 (1.73%) Web Services
7 12 (1.15%) REST
7 12 (1.15%) SOAP
8 11 (1.06%) ASP.NET
9 10 (0.96%) FIX Protocol
10 8 (0.77%) 802.1X
10 8 (0.77%) RabbitMQ
10 8 (0.77%) Regular Expression
10 8 (0.77%) Software Packaging
11 7 (0.67%) Middleware
11 7 (0.67%) WSH
12 6 (0.58%) WCF
13 5 (0.48%) RESTful
13 5 (0.48%) WF
Miscellaneous
1 105 (10.09%) Analytical Skills
2 64 (6.15%) Data Centre
3 53 (5.09%) Self-Motivation
4 44 (4.23%) Computer Science
5 33 (3.17%) Management Information System
6 31 (2.98%) Driving Licence
7 27 (2.59%) Analytical Mindset
8 22 (2.11%) e-Learning
9 21 (2.02%) Fintech
10 20 (1.92%) Replication
11 19 (1.83%) Linux Command Line
12 11 (1.06%) Hedge funds
12 11 (1.06%) Video Conferencing
13 9 (0.86%) Enterprise Software
13 9 (0.86%) Fixed Income
14 7 (0.67%) iPhone
14 7 (0.67%) Virtual Team
15 6 (0.58%) CMDB
15 6 (0.58%) Fat Client
15 6 (0.58%) Thin Client
Operating Systems
1 478 (45.92%) Windows
2 214 (20.56%) Linux
3 199 (19.12%) Windows Server
4 97 (9.32%) Windows Server 2008
5 93 (8.93%) Windows Server 2012
6 91 (8.74%) Windows 7
7 87 (8.36%) Windows 10
8 81 (7.78%) Unix
9 34 (3.27%) Mac OS X
10 28 (2.69%) Windows 8
11 26 (2.50%) Mac OS
12 25 (2.40%) Red Hat Enterprise Linux
13 22 (2.11%) Windows Server 2003
14 20 (1.92%) AIX
15 18 (1.73%) Windows XP
16 14 (1.34%) HPUX
16 14 (1.34%) Solaris
17 12 (1.15%) Android
18 11 (1.06%) Apple iOS
19 6 (0.58%) SUSE
Processes & Methodologies
1 218 (20.94%) ITIL
2 173 (16.62%) Problem-Solving
3 75 (7.20%) Project Management
4 59 (5.67%) Time Management
5 52 (5.00%) Service Management
6 48 (4.61%) Service Delivery
7 44 (4.23%) CRM
8 37 (3.55%) Continuous Improvement
9 36 (3.46%) ITSM
10 34 (3.27%) Agile Software Development
10 34 (3.27%) Incident Management
10 34 (3.27%) Infrastructure Engineering
11 32 (3.07%) Root Cause Analysis
12 29 (2.79%) Asset Management
12 29 (2.79%) Mathematics
13 26 (2.50%) Mentoring
14 25 (2.40%) E-Commerce
15 24 (2.31%) Network Management
16 21 (2.02%) Investment Management
17 20 (1.92%) Problem Management
Programming Languages
1 270 (25.94%) SQL
2 50 (4.80%) PowerShell
3 47 (4.51%) JavaScript
4 46 (4.42%) Java
5 32 (3.07%) C#
6 29 (2.79%) Python
7 28 (2.69%) C++
8 27 (2.59%) Bash Shell
9 24 (2.31%) C
10 20 (1.92%) Perl
11 17 (1.63%) Shell Script
12 12 (1.15%) PHP
13 11 (1.06%) PL/SQL
14 10 (0.96%) T-SQL
14 10 (0.96%) VB
15 9 (0.86%) VBA
15 9 (0.86%) VBScript
16 6 (0.58%) Ruby
17 5 (0.48%) Java 8
17 5 (0.48%) VB.NET
Qualifications
1 110 (10.57%) Degree
2 108 (10.37%) Microsoft Certification
3 54 (5.19%) MCSE
4 33 (3.17%) CCNA
4 33 (3.17%) Cisco Certification
5 31 (2.98%) MCSA
6 29 (2.79%) Computer Science Degree
7 28 (2.69%) ITIL Certification
8 20 (1.92%) MCITP
8 20 (1.92%) MCP
9 19 (1.83%) Security Cleared
10 12 (1.15%) SC Cleared
11 9 (0.86%) MCTS
12 8 (0.77%) VMware Certified Professional (VCP)
13 6 (0.58%) LPIC
13 6 (0.58%) Master's Degree
13 6 (0.58%) Network+ Certification
14 5 (0.48%) CCA
14 5 (0.48%) CCNP
14 5 (0.48%) Citrix Certification
Quality Assurance & Compliance
1 137 (13.16%) SLA
2 22 (2.11%) QA
3 12 (1.15%) Data Quality
4 6 (0.58%) ISO/IEC 27001
5 4 (0.38%) GDPR
6 3 (0.29%) ISO 9001
7 2 (0.19%) ISO 14001
7 2 (0.19%) ISO/IEC 20000
7 2 (0.19%) MiFID
8 1 (0.096%) COBIT
8 1 (0.096%) GCP
System Software
1 277 (26.61%) Active Directory
2 109 (10.47%) Hyper-V
3 106 (10.18%) VMware Infrastructure
4 20 (1.92%) vSphere
5 19 (1.83%) VMware ESXi
6 14 (1.34%) XenApp
7 12 (1.15%) Firmware
8 11 (1.06%) Virtual Desktop
8 11 (1.06%) XenDesktop
8 11 (1.06%) XenServer
9 9 (0.86%) Terminal Services
10 7 (0.67%) Docker
10 7 (0.67%) Microsoft App-V
11 4 (0.38%) BitLocker
12 2 (0.19%) Oracle RAC
13 1 (0.096%) LXC
13 1 (0.096%) NFS
13 1 (0.096%) Postfix
13 1 (0.096%) Virtual Machines
13 1 (0.096%) Virtual Servers
Systems Management
1 64 (6.15%) SCCM
2 27 (2.59%) Systems Management Server (SMS)
3 18 (1.73%) Backup Exec
4 8 (0.77%) Ansible
5 7 (0.67%) McAfee ePO
6 6 (0.58%) Puppet
7 5 (0.48%) SCOM
7 5 (0.48%) SCVMM
8 4 (0.38%) ITRS Geneos
8 4 (0.38%) WSUS
9 3 (0.29%) Data Guard
9 3 (0.29%) Jamf Pro
9 3 (0.29%) Microsoft Intune
9 3 (0.29%) Norton AntiVirus
9 3 (0.29%) Opscode Chef
9 3 (0.29%) Oracle Enterprise Manager
9 3 (0.29%) vMotion
10 2 (0.19%) AirWatch
10 2 (0.19%) HP Data Protector
10 2 (0.19%) vCenter Server
Vendors
1 402 (38.62%) Microsoft
2 168 (16.14%) VMware
3 97 (9.32%) Cisco
4 59 (5.67%) Citrix
5 44 (4.23%) HP
6 29 (2.79%) Oracle
7 26 (2.50%) Red Hat
8 21 (2.02%) Apple
8 21 (2.02%) Mitel
9 20 (1.92%) Splunk
9 20 (1.92%) Veeam
10 18 (1.73%) Aruba
11 17 (1.63%) Ivanti
12 14 (1.34%) NetApp
13 13 (1.25%) CheckPoint
13 13 (1.25%) IBM
13 13 (1.25%) Remedy
13 13 (1.25%) ServiceNow
14 12 (1.15%) Lotus
15 11 (1.06%) Sage