Period
to 20 November 2018

The median annual salary for a Technical Support was £31,000 in advertised job vacancies in England during the 6 months to 20 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
UK > England
6 months to
20 Nov 2018
Same period 2017 Same period 2016
Rank 434 456 412
Rank change year-on-year +22 -44 -30
Permanent jobs requiring a Technical Support 1,037 1,048 1,321
As % of all permanent IT jobs advertised in England 0.68% 0.62% 0.75%
As % of the Job Titles category 0.71% 0.65% 0.77%
Number of salaries quoted 900 908 1,169
England median annual salary £31,000 £30,000 £30,000
Median salary % change year-on-year +3.33% - -
10th Percentile £20,000 £20,750 £19,350
90th Percentile £52,500 £53,300 £48,750
UK median annual salary £31,000 £30,000 £30,000
% change year-on-year +3.33% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 145,701 161,717 170,540
% of permanent IT jobs with a recognized job title 95.96% 95.91% 96.60%
Number of salaries quoted 118,439 130,783 143,962
England median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +3.26%
10th Percentile £27,500 £27,500 £27,250
90th Percentile £83,750 £78,750 £77,500
UK median annual salary £50,000 £48,500 £47,500
% change year-on-year +3.09% +2.11% +5.56%

Technical Support
Job Vacancy Trend in England

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Technical Support in England

Technical Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in England.

Salary trend for Technical Support in England

Technical Support
Salary Histogram in England

The salary distribution of IT jobs citing Technical Support in England over the 6 months to 20 November 2018.

Salary histogram for Technical Support in England

Technical Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the England region over the 6 months to 20 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +24 308 £38,500 +2.67% 27
South East +33 303 £30,000 +4.90% 23
Midlands +63 152 £29,761 -0.80% 16
North of England -1 149 £25,000 - 26
West Midlands +45 102 £27,500 -8.33% 9
East of England +14 70 £30,000 +17.65% 11
Yorkshire +46 69 £25,000 - 12
North West -14 69 £27,000 +8.00% 14
South West +4 56 £29,000 +23.40% 9
East Midlands +35 50 £31,000 -15.07% 7
North East -10 11 £20,500 -41.43%
Technical Support
UK

Technical Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 20 November 2018, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Technical Support in the job title.

1 472 (45.52%) Windows
2 429 (41.37%) Microsoft
3 279 (26.90%) Active Directory
4 236 (22.76%) SQL
5 215 (20.73%) Windows Server
6 207 (19.96%) Linux
7 202 (19.48%) ITIL
8 197 (19.00%) Problem-Solving
9 182 (17.55%) Microsoft Office
10 178 (17.16%) Office 365
11 174 (16.78%) VMware
12 156 (15.04%) SQL Server
13 146 (14.08%) MS Exchange
14 122 (11.76%) LAN
14 122 (11.76%) Hyper-V
15 119 (11.48%) Degree
16 118 (11.38%) VMware Infrastructure
17 116 (11.19%) Finance
18 113 (10.90%) Firewall
19 112 (10.80%) Microsoft Certification
19 112 (10.80%) Windows Server 2008
20 108 (10.41%) SLA
20 108 (10.41%) WAN
21 99 (9.55%) Windows 7
21 99 (9.55%) Windows Server 2012
22 98 (9.45%) Cisco
23 97 (9.35%) Windows 10
24 92 (8.87%) Analytical Skills
25 88 (8.49%) Microsoft Azure
26 87 (8.39%) TCP/IP

Technical Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 146 (14.08%) MS Exchange
2 51 (4.92%) Exchange Server 2010
3 49 (4.73%) IIS
4 35 (3.38%) Exchange Server 2007
5 24 (2.31%) Exchange Server 2013
5 24 (2.31%) SharePoint
6 18 (1.74%) Skype for Business
7 14 (1.35%) Apache
8 13 (1.25%) Elasticsearch
9 12 (1.16%) Tomcat
10 10 (0.96%) BizTalk Server
11 9 (0.87%) IBM Notes
12 8 (0.77%) Cloud Foundry
12 8 (0.77%) Exchange Server 2003
13 6 (0.58%) WebLogic
14 5 (0.48%) IBM Domino
15 3 (0.29%) Confluence
15 3 (0.29%) OpenStack
15 3 (0.29%) WebSphere
16 2 (0.19%) JBoss
Applications
1 182 (17.55%) Microsoft Office
2 60 (5.79%) Microsoft Excel
3 26 (2.51%) Microsoft PowerPoint
4 11 (1.06%) MS Visio
5 3 (0.29%) AutoCAD
6 2 (0.19%) EPLAN
6 2 (0.19%) InDesign
6 2 (0.19%) Microsoft Project
6 2 (0.19%) SOLIDWORKS
7 1 (0.096%) Abaqus
7 1 (0.096%) Adobe Illustrator
7 1 (0.096%) InCopy
7 1 (0.096%) Photoshop
7 1 (0.096%) Revit
Business Applications
1 12 (1.16%) Dynamics NAV
2 8 (0.77%) Infor SunSystems
2 8 (0.77%) ReMetrica
3 7 (0.68%) Dynamics CRM
4 4 (0.39%) Dynamics AX
5 3 (0.29%) Cognos Business Intelligence
5 3 (0.29%) Cognos TM1
6 2 (0.19%) Infor M3
6 2 (0.19%) Remedy ITSM
6 2 (0.19%) Sage 200
6 2 (0.19%) Unit4 Business World
7 1 (0.096%) Concordance
7 1 (0.096%) Endur
7 1 (0.096%) Magento
7 1 (0.096%) Oracle EBS
7 1 (0.096%) Relativity
7 1 (0.096%) Ringtail
7 1 (0.096%) SAP Forecasting and Replenishment
Cloud Services
1 178 (17.16%) Office 365
2 88 (8.49%) Microsoft Azure
3 48 (4.63%) Amazon AWS
4 34 (3.28%) SaaS
5 11 (1.06%) PaaS
6 10 (0.96%) G Suite
7 9 (0.87%) IaaS
8 8 (0.77%) OpenShift
9 7 (0.68%) Cloud Computing
10 6 (0.58%) Azure Active Directory
11 5 (0.48%) Mimecast
12 4 (0.39%) Adobe Creative Cloud
13 3 (0.29%) Oracle Service Cloud
14 2 (0.19%) Akamai
14 2 (0.19%) Amazon EC2
14 2 (0.19%) OneDrive
15 1 (0.096%) Dynamics 365
15 1 (0.096%) Google Cloud Platform
Communications & Networking
1 122 (11.76%) LAN
2 113 (10.90%) Firewall
3 108 (10.41%) WAN
4 87 (8.39%) TCP/IP
5 85 (8.20%) DNS
6 74 (7.14%) DHCP
7 73 (7.04%) VoIP
8 50 (4.82%) VLAN
9 45 (4.34%) VPN
10 44 (4.24%) Wireless
11 43 (4.15%) Internet
12 36 (3.47%) Network Security
13 34 (3.28%) SAN
14 30 (2.89%) Wi-Fi
15 25 (2.41%) WLAN
16 19 (1.83%) DSL
17 18 (1.74%) SMS
18 17 (1.64%) Broadband
18 17 (1.64%) MPLS
19 16 (1.54%) Remote Desktop
Database & Business Intelligence
1 156 (15.04%) SQL Server
2 22 (2.12%) MySQL
3 18 (1.74%) Relational Database
4 12 (1.16%) NoSQL
4 12 (1.16%) SQL Server 2008
5 10 (0.96%) MongoDB
6 9 (0.87%) Oracle Database
6 9 (0.87%) SQL Server Reporting Services
7 8 (0.77%) Big Data
8 7 (0.68%) Blockchain
9 5 (0.48%) Data Lake
9 5 (0.48%) PostgreSQL
9 5 (0.48%) RDBMS
10 4 (0.39%) DB2
10 4 (0.39%) Hadoop
10 4 (0.39%) MS Access
10 4 (0.39%) SQL Server 2005
11 3 (0.29%) Power BI
11 3 (0.29%) SQL Server 2014
12 2 (0.19%) SQL Server 2016
Development Applications
1 34 (3.28%) JIRA
2 11 (1.06%) Jenkins
3 5 (0.48%) MSI
4 3 (0.29%) Git (software)
5 2 (0.19%) Ant
5 2 (0.19%) Eclipse
5 2 (0.19%) MSBuild
5 2 (0.19%) Octopus Deploy
5 2 (0.19%) Redmine
5 2 (0.19%) TeamCity
6 1 (0.096%) ClearQuest
6 1 (0.096%) Cucumber
6 1 (0.096%) HP UFT
6 1 (0.096%) Subversion
6 1 (0.096%) Team Foundation Server
6 1 (0.096%) Visual Studio Team System
General
1 116 (11.19%) Finance
2 47 (4.53%) French Language
2 47 (4.53%) Telecoms
3 46 (4.44%) Banking
4 44 (4.24%) German Language
5 40 (3.86%) Retail
6 33 (3.18%) Marketing
7 28 (2.70%) Front Office
7 28 (2.70%) Investment Banking
8 21 (2.03%) Manufacturing
9 20 (1.93%) Italian Language
10 19 (1.83%) Spanish Language
11 15 (1.45%) Electronics
12 14 (1.35%) Games
12 14 (1.35%) Mandarin Language
13 13 (1.25%) Legal
14 9 (0.87%) Back Office
15 8 (0.77%) Local Government
16 7 (0.68%) Advertising
17 5 (0.48%) Publishing
Libraries, Frameworks & Software Standards
1 55 (5.30%) HTML
2 47 (4.53%) XML
3 30 (2.89%) .NET
4 25 (2.41%) JSON
5 21 (2.03%) CSS
6 18 (1.74%) LDAP
7 17 (1.64%) RabbitMQ
7 17 (1.64%) Web Services
8 16 (1.54%) REST
9 13 (1.25%) Middleware
9 13 (1.25%) SOAP
10 9 (0.87%) FIX Protocol
10 9 (0.87%) Regular Expression
10 9 (0.87%) Software Packaging
11 8 (0.77%) 802.1X
11 8 (0.77%) Kafka
12 7 (0.68%) WSH
13 5 (0.48%) RESTful
13 5 (0.48%) WCF
14 4 (0.39%) XSLT
Miscellaneous
1 92 (8.87%) Analytical Skills
2 73 (7.04%) Data Centre
3 59 (5.69%) Computer Science
4 48 (4.63%) Self-Motivation
5 31 (2.99%) Management Information System
6 20 (1.93%) Analytical Mindset
7 17 (1.64%) Driving Licence
8 16 (1.54%) Linux Command Line
9 15 (1.45%) e-Learning
10 13 (1.25%) Enterprise Software
11 11 (1.06%) Fintech
11 11 (1.06%) Replication
12 10 (0.96%) Fixed Income
12 10 (0.96%) Hedge funds
13 9 (0.87%) CMDB
14 8 (0.77%) Blackberry
15 7 (0.68%) Derivative
15 7 (0.68%) iPhone
15 7 (0.68%) Public Cloud
15 7 (0.68%) Video Conferencing
Operating Systems
1 472 (45.52%) Windows
2 215 (20.73%) Windows Server
3 207 (19.96%) Linux
4 112 (10.80%) Windows Server 2008
5 99 (9.55%) Windows 7
5 99 (9.55%) Windows Server 2012
6 97 (9.35%) Windows 10
7 70 (6.75%) Unix
8 42 (4.05%) Windows 8
9 32 (3.09%) Mac OS X
10 31 (2.99%) Windows Server 2003
11 26 (2.51%) Mac OS
12 24 (2.31%) Windows XP
13 21 (2.03%) AIX
13 21 (2.03%) Red Hat Enterprise Linux
14 16 (1.54%) Solaris
15 15 (1.45%) HPUX
16 14 (1.35%) CentOS
17 11 (1.06%) Android
18 7 (0.68%) Apple iOS
Processes & Methodologies
1 202 (19.48%) ITIL
2 197 (19.00%) Problem-Solving
3 73 (7.04%) Project Management
4 68 (6.56%) Time Management
5 51 (4.92%) Service Management
6 49 (4.73%) CRM
7 45 (4.34%) Agile Software Development
8 43 (4.15%) Service Delivery
9 34 (3.28%) Incident Management
9 34 (3.28%) ITSM
10 31 (2.99%) Mentoring
10 31 (2.99%) Root Cause Analysis
11 30 (2.89%) Continuous Improvement
12 27 (2.60%) Infrastructure Engineering
12 27 (2.60%) Mathematics
13 24 (2.31%) Asset Management
13 24 (2.31%) Problem Management
13 24 (2.31%) Supplier Management
13 24 (2.31%) User Acceptance Testing
14 23 (2.22%) Migration
Programming Languages
1 236 (22.76%) SQL
2 53 (5.11%) PowerShell
3 48 (4.63%) JavaScript
4 46 (4.44%) Java
5 37 (3.57%) Python
6 34 (3.28%) C#
7 32 (3.09%) Bash Shell
8 24 (2.31%) C++
8 24 (2.31%) Shell Script
9 23 (2.22%) C
10 19 (1.83%) Perl
11 14 (1.35%) VB
12 12 (1.16%) T-SQL
13 10 (0.96%) PHP
13 10 (0.96%) PL/SQL
13 10 (0.96%) VBScript
14 9 (0.87%) VBA
15 7 (0.68%) AWK
15 7 (0.68%) sed
16 6 (0.58%) VB.NET
Qualifications
1 119 (11.48%) Degree
2 112 (10.80%) Microsoft Certification
3 70 (6.75%) MCSE
4 44 (4.24%) Cisco Certification
5 43 (4.15%) CCNA
6 35 (3.38%) MCSA
7 33 (3.18%) Computer Science Degree
8 29 (2.80%) MCP
9 28 (2.70%) Security Cleared
10 27 (2.60%) ITIL Certification
10 27 (2.60%) MCITP
11 22 (2.12%) VMware Certified Professional (VCP)
12 20 (1.93%) SC Cleared
13 9 (0.87%) LPIC
13 9 (0.87%) Master's Degree
14 7 (0.68%) MCTS
15 6 (0.58%) A+ Certification
16 5 (0.48%) CCA
16 5 (0.48%) Citrix Certification
17 3 (0.29%) CISSP
Quality Assurance & Compliance
1 108 (10.41%) SLA
2 27 (2.60%) QA
3 16 (1.54%) ISO/IEC 27001
4 14 (1.35%) Data Quality
5 11 (1.06%) ISO 9001
6 4 (0.39%) GDPR
7 2 (0.19%) COBIT
8 1 (0.096%) ISO 14001
8 1 (0.096%) PCI DSS
8 1 (0.096%) PMO
System Software
1 279 (26.90%) Active Directory
2 122 (11.76%) Hyper-V
3 118 (11.38%) VMware Infrastructure
4 30 (2.89%) vSphere
5 22 (2.12%) VMware ESXi
6 17 (1.64%) Firmware
7 16 (1.54%) XenServer
8 15 (1.45%) Docker
8 15 (1.45%) XenApp
9 11 (1.06%) XenDesktop
10 8 (0.77%) Terminal Services
11 7 (0.68%) Microsoft App-V
12 6 (0.58%) Virtual Desktop
13 5 (0.48%) NFS
14 4 (0.39%) vCloud
15 2 (0.19%) PowerHA
15 2 (0.19%) Terminal Server
15 2 (0.19%) Virtual Machines
16 1 (0.096%) LXC
Systems Management
1 65 (6.27%) SCCM
2 26 (2.51%) Backup Exec
3 14 (1.35%) Systems Management Server (SMS)
4 12 (1.16%) WSUS
5 9 (0.87%) Kubernetes
6 7 (0.68%) McAfee ePO
6 7 (0.68%) Norton AntiVirus
6 7 (0.68%) vMotion
7 6 (0.58%) SCOM
7 6 (0.58%) vCenter Server
8 4 (0.39%) Ansible
8 4 (0.39%) ITRS Geneos
8 4 (0.39%) Microsoft Intune
8 4 (0.39%) NetBackup
8 4 (0.39%) SCVMM
8 4 (0.39%) WMI
9 3 (0.29%) Data Guard
9 3 (0.29%) Jamf Pro
9 3 (0.29%) Kibana
9 3 (0.29%) Oracle Enterprise Manager
Vendors
1 429 (41.37%) Microsoft
2 174 (16.78%) VMware
3 98 (9.45%) Cisco
4 70 (6.75%) Citrix
5 43 (4.15%) HP
6 31 (2.99%) Oracle
7 26 (2.51%) Veeam
8 22 (2.12%) Aruba
9 19 (1.83%) Mitel
9 19 (1.83%) Red Hat
10 18 (1.74%) Apple
10 18 (1.74%) Splunk
11 16 (1.54%) Dell
11 16 (1.54%) IBM
12 15 (1.45%) CheckPoint
12 15 (1.45%) Ivanti
13 13 (1.25%) NetApp
13 13 (1.25%) Veritas
14 12 (1.16%) SAP
14 12 (1.16%) Symantec