Technical Support Job Trends in England

Technical Support
UK > England

The median Technical Support salary in England is £37,500 per year, according to job vacancies posted during the 6 months leading to 13 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
13 Feb 2026
Same period 2025 Same period 2024
Rank 162 310 289
Rank change year-on-year +148 -21 +256
Permanent jobs requiring a Technical Support 823 409 644
As % of all permanent jobs in England 1.40% 0.91% 0.98%
As % of the Job Titles category 1.53% 1.00% 1.03%
Number of salaries quoted 597 166 568
10th Percentile £26,250 £27,000 £22,888
25th Percentile £29,000 £30,688 £26,250
Median annual salary (50th Percentile) £37,500 £38,258 £32,500
Median % change year-on-year -1.98% +17.72% -5.80%
75th Percentile £45,000 £50,000 £40,316
90th Percentile £50,000 - £55,609
UK median annual salary £37,500 £38,000 £32,500
% change year-on-year -1.32% +16.92% -7.14%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 53,649 41,053 62,523
% of permanent jobs with a recognized job title 91.25% 91.52% 94.77%
Number of salaries quoted 34,515 21,746 49,940
10th Percentile £29,000 £33,500 £29,000
25th Percentile £37,658 £45,000 £39,800
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -11.29%
75th Percentile £75,000 £80,000 £75,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

Technical Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Technical Support' in the job title relative to all permanent IT jobs advertised in England.

Technical Support job vacancy trend in England

Technical Support
Salary Trend in England

Salary distribution trend for Technical Support job vacancies in England.

Salary distribution trend for Technical Support job vacancies in England

Technical Support
Salary Histogram in England

Salary distribution for jobs citing Technical Support in England over the 6 months to 13 February 2026.

Salary histogram for Technical Support in England

Technical Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the England region over the 6 months to 13 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Midlands +117 226 £38,500 +8.45% 30
South East +78 222 £32,500 -2.99% 37
West Midlands +110 162 £40,000 +12.68% 13
North of England +53 151 £37,500 -25.00% 27
East of England +45 80 £35,000 -12.50% 13
London +79 75 £39,000 +2.63% 18
South West -3 69 £40,000 - 8
North West +21 68 £40,000 -20.00% 9
East Midlands +26 64 £35,000 - 17
Yorkshire -3 51 £35,000 +37.25% 13
North East +24 32 £40,000 -15.79% 7
Technical Support
UK

Technical Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 13 February 2026, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Technical Support in the job title.

1 262 (31.83%) Problem-Solving
2 240 (29.16%) Customer Service
3 200 (24.30%) Microsoft
4 159 (19.32%) Windows
5 134 (16.28%) Degree
6 99 (12.03%) Microsoft 365
7 90 (10.94%) Microsoft Office
8 86 (10.45%) Active Directory
9 73 (8.87%) Mentoring
10 69 (8.38%) Continuous Improvement
11 68 (8.26%) SQL
12 65 (7.90%) Azure
13 61 (7.41%) Customer Experience
14 58 (7.05%) Windows Server
15 55 (6.68%) Linux
16 52 (6.32%) Firewall
17 51 (6.20%) CRM
18 47 (5.71%) Coaching
19 44 (5.35%) Mathematics
20 41 (4.98%) HNC
20 41 (4.98%) ITIL
21 39 (4.74%) B2B
22 38 (4.62%) Hyper-V
22 38 (4.62%) Microsoft Excel
23 37 (4.50%) Microsoft Intune
24 35 (4.25%) DNS
24 35 (4.25%) Entra ID
25 34 (4.13%) Commercial Awareness
25 34 (4.13%) SaaS
26 33 (4.01%) DHCP

Technical Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 26 (3.16%) SharePoint
2 25 (3.04%) Microsoft Exchange
3 11 (1.34%) IIS
4 3 (0.36%) Moodle
5 1 (0.12%) CMS
Applications
1 90 (10.94%) Microsoft Office
2 38 (4.62%) Microsoft Excel
3 19 (2.31%) Microsoft PowerPoint
4 17 (2.07%) AutoCAD
5 13 (1.58%) SOLIDWORKS
6 11 (1.34%) Spreadsheet
7 5 (0.61%) EPLAN
7 5 (0.61%) Windchill
8 4 (0.49%) Chatbot
Business Applications
1 6 (0.73%) JDE EnterpriseOne
2 3 (0.36%) Q-Pulse
3 1 (0.12%) Magento
Cloud Services
1 99 (12.03%) Microsoft 365
2 65 (7.90%) Azure
3 35 (4.25%) Entra ID
4 34 (4.13%) SaaS
5 17 (2.07%) AWS
6 10 (1.22%) Google Workspace
7 7 (0.85%) OneDrive
8 6 (0.73%) IaaS
8 6 (0.73%) PaaS
9 3 (0.36%) Adobe Creative Cloud
10 2 (0.24%) Boomi
10 2 (0.24%) Cloud Computing
11 1 (0.12%) Amazon CloudWatch
11 1 (0.12%) Amazon EC2
11 1 (0.12%) Amazon S3
11 1 (0.12%) AWS Lambda
11 1 (0.12%) Serverless
11 1 (0.12%) Snowflake
Communications & Networking
1 52 (6.32%) Firewall
2 35 (4.25%) DNS
3 33 (4.01%) DHCP
4 25 (3.04%) TCP/IP
5 24 (2.92%) WAN
6 23 (2.79%) LAN
6 23 (2.79%) Wireless
7 19 (2.31%) Wi-Fi
8 18 (2.19%) VLAN
9 17 (2.07%) VoIP
9 17 (2.07%) VPN
10 13 (1.58%) VSAT
11 11 (1.34%) ADSL
11 11 (1.34%) Internet
12 10 (1.22%) Ethernet
13 9 (1.09%) VDSL
14 6 (0.73%) PuTTY
14 6 (0.73%) SSH
15 5 (0.61%) DKIM
15 5 (0.61%) Remote Desktop
Database & Business Intelligence
1 17 (2.07%) MySQL
2 16 (1.94%) SQL Server
3 11 (1.34%) Relational Database
4 6 (0.73%) MariaDB
5 5 (0.61%) Amazon RDS
5 5 (0.61%) Oracle Database
6 2 (0.24%) PostgreSQL
6 2 (0.24%) Qlik Sense
7 1 (0.12%) Data Warehouse
7 1 (0.12%) Oracle Reports
Development Applications
1 26 (3.16%) JIRA
2 4 (0.49%) Browser DevTools
3 3 (0.36%) Appcelerator Titanium
General
1 310 (37.67%) Social Skills
2 69 (8.38%) Manufacturing
3 48 (5.83%) Analytical Skills
4 30 (3.65%) Finance
5 27 (3.28%) Electronics
6 24 (2.92%) Retail
7 22 (2.67%) Advertising
8 20 (2.43%) Automotive
9 19 (2.31%) Telecoms
10 18 (2.19%) Organisational Skills
11 14 (1.70%) Inclusion and Diversity
11 14 (1.70%) Legal
11 14 (1.70%) Pharmaceutical
12 11 (1.34%) Aerospace
13 8 (0.97%) Marketing
14 6 (0.73%) Presentation Skills
15 5 (0.61%) French Language
15 5 (0.61%) German Language
16 4 (0.49%) Italian Language
16 4 (0.49%) Public Sector
Libraries, Frameworks & Software Standards
1 9 (1.09%) .NET
2 7 (0.85%) HTML
3 4 (0.49%) LAMP
3 4 (0.49%) REST
3 4 (0.49%) SOAP
4 3 (0.36%) ASP.NET
4 3 (0.36%) CSS
5 2 (0.24%) jQuery
6 1 (0.12%) JSON
Miscellaneous
1 95 (11.54%) Self-Motivation
2 65 (7.90%) Driving Licence
3 50 (6.08%) Onboarding
4 34 (4.13%) Renewable Energy
5 18 (2.19%) Data Centre
6 14 (1.70%) Satnav
7 13 (1.58%) CCTV
8 12 (1.46%) Management Information System
8 12 (1.46%) NHS
9 8 (0.97%) GNSS
9 8 (0.97%) Home Automation
9 8 (0.97%) Video Conferencing
10 7 (0.85%) Analytical Mindset
10 7 (0.85%) FMCG
11 6 (0.73%) Client/Server
11 6 (0.73%) IoT
11 6 (0.73%) Solar Energy
12 5 (0.61%) Legacy Applications
12 5 (0.61%) Robotics
12 5 (0.61%) Smart Home
Operating Systems
1 159 (19.32%) Windows
2 58 (7.05%) Windows Server
3 55 (6.68%) Linux
4 18 (2.19%) Windows 10
5 16 (1.94%) Mac OS
6 10 (1.22%) Windows 7
7 9 (1.09%) Android
7 9 (1.09%) Apple iOS
8 6 (0.73%) VMS
9 4 (0.49%) Debian
10 3 (0.36%) Windows XP
11 2 (0.24%) Windows Server 2016
12 1 (0.12%) AIX
12 1 (0.12%) Unix
12 1 (0.12%) Windows Server 2003
12 1 (0.12%) Windows Server 2012
Processes & Methodologies
1 262 (31.83%) Problem-Solving
2 240 (29.16%) Customer Service
3 73 (8.87%) Mentoring
4 69 (8.38%) Continuous Improvement
5 61 (7.41%) Customer Experience
6 51 (6.20%) CRM
7 47 (5.71%) Coaching
8 44 (5.35%) Mathematics
9 41 (4.98%) ITIL
10 39 (4.74%) B2B
11 34 (4.13%) Commercial Awareness
12 33 (4.01%) Root Cause Analysis
13 28 (3.40%) Data Analysis
14 27 (3.28%) Service Delivery
14 27 (3.28%) Time Management
15 26 (3.16%) Process Improvement
16 25 (3.04%) Test Automation
17 20 (2.43%) Collaborative Working
17 20 (2.43%) Cybersecurity
17 20 (2.43%) Logistics
Programming Languages
1 68 (8.26%) SQL
2 24 (2.92%) Python
3 16 (1.94%) JavaScript
3 16 (1.94%) PHP
4 13 (1.58%) PowerShell
5 12 (1.46%) PL/SQL
6 11 (1.34%) Bash
6 11 (1.34%) Ladder Logic
7 9 (1.09%) C#
8 7 (0.85%) VBScript
9 6 (0.73%) DCL
9 6 (0.73%) Java
9 6 (0.73%) Tcl
10 5 (0.61%) T-SQL
11 2 (0.24%) VBA
Qualifications
1 134 (16.28%) Degree
2 41 (4.98%) HNC
3 32 (3.89%) Security Cleared
4 20 (2.43%) SC Cleared
5 15 (1.82%) CCNA
5 15 (1.82%) Cisco Certification
6 14 (1.70%) Microsoft Certification
7 13 (1.58%) JNCIA
8 11 (1.34%) Computer Science Degree
9 10 (1.22%) HND
10 8 (0.97%) A+ Certification
10 8 (0.97%) NVQ Level 4
11 7 (0.85%) Master's Degree
12 5 (0.61%) City & Guilds
13 4 (0.49%) Microsoft Certified Professional
14 3 (0.36%) BPSS Clearance
14 3 (0.36%) DBS Check
14 3 (0.36%) MCSE
15 2 (0.24%) Azure Certification
15 2 (0.24%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 20 (2.43%) SLA
2 13 (1.58%) GDPR
3 12 (1.46%) QA
4 8 (0.97%) ISO 9001
4 8 (0.97%) ISO/IEC 27001
5 3 (0.36%) COSHH
5 3 (0.36%) GMP
6 2 (0.24%) SOC 2
7 1 (0.12%) Accessibility
System Software
1 86 (10.45%) Active Directory
2 38 (4.62%) Hyper-V
3 30 (3.65%) VMware Infrastructure
4 7 (0.85%) Firmware
5 4 (0.49%) Docker
6 2 (0.24%) Terminal Services
Systems Management
1 37 (4.50%) Microsoft Intune
2 5 (0.61%) FortiGate
3 4 (0.49%) Functional Safety
3 4 (0.49%) Kubernetes
4 1 (0.12%) SCCM
4 1 (0.12%) Terraform
Vendors
1 200 (24.30%) Microsoft
2 30 (3.65%) VMware
3 23 (2.79%) Oracle
4 22 (2.67%) Cisco
5 16 (1.94%) SAP
6 13 (1.58%) Veeam
7 11 (1.34%) Dell
7 11 (1.34%) Salesforce
8 10 (1.22%) Google
9 9 (1.09%) Juniper
9 9 (1.09%) McAfee
9 9 (1.09%) SonicWALL
10 8 (0.97%) HubSpot
10 8 (0.97%) Sage
10 8 (0.97%) Siemens
11 7 (0.85%) Starlink
12 6 (0.73%) Apple
12 6 (0.73%) Zoho
13 5 (0.61%) CheckPoint
13 5 (0.61%) JD Edwards