Technical Support Jobs in England

Technical Support
UK > England

The median Technical Support salary in England is £34,011 per year, according to job vacancies posted during the 6 months leading to 20 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
20 May 2025
Same period 2024 Same period 2023
Rank 259 250 483
Rank change year-on-year -9 +233 +83
Permanent jobs requiring a Technical Support 613 998 498
As % of all permanent jobs advertised in England 1.23% 1.15% 0.56%
As % of the Job Titles category 1.35% 1.22% 0.61%
Number of salaries quoted 385 830 242
10th Percentile £26,000 £24,000 £26,030
25th Percentile £28,250 £26,750 £29,563
Median annual salary (50th Percentile) £34,011 £33,500 £37,500
Median % change year-on-year +1.53% -10.67% +15.38%
75th Percentile £43,250 £43,750 £47,250
90th Percentile £52,500 £50,000 £58,750
UK median annual salary £33,089 £33,500 £37,500
% change year-on-year -1.23% -10.67% +15.38%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 45,303 81,796 81,052
% of permanent jobs with a recognized job title 91.09% 94.56% 91.55%
Number of salaries quoted 24,383 60,874 51,701
10th Percentile £29,750 £28,500 £32,626
25th Percentile £41,250 £38,250 £45,000
Median annual salary (50th Percentile) £56,000 £53,000 £60,800
Median % change year-on-year +5.66% -12.83% +1.33%
75th Percentile £75,000 £71,250 £82,500
90th Percentile £97,500 £90,000 £100,000
UK median annual salary £55,000 £52,500 £60,000
% change year-on-year +4.76% -12.50% -

Technical Support
Job Vacancy Trend in England

Job postings that featured Technical Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Technical Support in England

Technical Support
Salary Trend in England

3-month moving average salary quoted in jobs citing Technical Support in England.

Salary trend for Technical Support in England

Technical Support
Salary Histogram in England

Salary distribution for jobs citing Technical Support in England over the 6 months to 20 May 2025.

Salary histogram for Technical Support in England

Technical Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the England region over the 6 months to 20 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +37 193 £34,000 +4.62% 76
North of England -45 107 £35,000 +7.69% 47
South West +71 95 £31,000 -8.82% 29
London +86 76 £34,500 -13.75% 87
Midlands -51 71 £33,178 +10.59% 55
East of England +22 70 £33,500 -2.19% 27
North West -89 49 £37,500 +10.29% 30
Yorkshire +39 48 £29,500 -9.23% 12
West Midlands -7 39 £31,335 -10.47% 19
East Midlands -27 32 £37,500 +33.93% 34
North East +35 10 £50,000 +66.67% 7
Technical Support
UK

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 20 May 2025, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Technical Support in the job title.

1 235 (38.34%) Customer Service
2 219 (35.73%) Social Skills
3 185 (30.18%) Problem-Solving
4 142 (23.16%) Microsoft
5 140 (22.84%) Windows
6 127 (20.72%) Manufacturing
7 116 (18.92%) Customer Experience
8 106 (17.29%) Firewall
9 97 (15.82%) Service Delivery
10 96 (15.66%) Coaching
11 95 (15.50%) Degree
12 93 (15.17%) Microsoft 365
13 91 (14.85%) Technical Analysis
13 91 (14.85%) NVQ Level 4
14 84 (13.70%) Active Directory
15 68 (11.09%) Windows Server
16 63 (10.28%) Azure
17 61 (9.95%) Linux
18 54 (8.81%) CRM
19 49 (7.99%) SQL
20 48 (7.83%) Microsoft Office
21 44 (7.18%) Cisco
22 41 (6.69%) DNS
22 41 (6.69%) Retail
23 40 (6.53%) Driving Licence
24 38 (6.20%) Continuous Improvement
24 38 (6.20%) Self-Motivation
24 38 (6.20%) Microsoft Certification
25 37 (6.04%) SharePoint
25 37 (6.04%) Mentoring

Technical Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (6.04%) SharePoint
2 28 (4.57%) Microsoft Exchange
3 5 (0.82%) Kinematics
4 1 (0.16%) Alfresco
4 1 (0.16%) Confluence
4 1 (0.16%) Documentum
4 1 (0.16%) GemFire
4 1 (0.16%) Skype for Business
Applications
1 48 (7.83%) Microsoft Office
2 32 (5.22%) Microsoft Excel
3 8 (1.31%) SOLIDWORKS
4 6 (0.98%) AutoCAD
5 4 (0.65%) Chatbot
5 4 (0.65%) Microsoft PowerPoint
6 3 (0.49%) Autodesk Inventor
6 3 (0.49%) Spreadsheet
7 1 (0.16%) MS Visio
Business Applications
1 4 (0.65%) Dynamics NAV
2 3 (0.49%) Dynamics CRM
Cloud Services
1 93 (15.17%) Microsoft 365
2 63 (10.28%) Azure
3 34 (5.55%) Entra ID
4 25 (4.08%) AWS
5 21 (3.43%) OneDrive
6 13 (2.12%) SaaS
7 7 (1.14%) GCP
8 5 (0.82%) Cloud Computing
9 4 (0.65%) Nutanix
10 3 (0.49%) Power Platform
11 2 (0.33%) Azure Monitor
11 2 (0.33%) Power Automate
11 2 (0.33%) PowerApps
12 1 (0.16%) Amazon CloudWatch
12 1 (0.16%) Azure Data Factory
12 1 (0.16%) Azure ExpressRoute
12 1 (0.16%) Azure Logic Apps
12 1 (0.16%) Dynamics 365
Communications & Networking
1 106 (17.29%) Firewall
2 41 (6.69%) DNS
3 36 (5.87%) WAN
4 30 (4.89%) VPN
5 29 (4.73%) DHCP
6 27 (4.40%) LAN
7 21 (3.43%) Wi-Fi
8 20 (3.26%) TCP/IP
9 17 (2.77%) VSAT
10 16 (2.61%) VoIP
11 13 (2.12%) Remote Desktop
12 9 (1.47%) VLAN
12 9 (1.47%) Wireless
13 8 (1.31%) Internet
14 6 (0.98%) HTTP
14 6 (0.98%) MPLS
14 6 (0.98%) SD-WAN
14 6 (0.98%) SSL
15 5 (0.82%) IP Telephony
15 5 (0.82%) Unified Communications
Database & Business Intelligence
1 11 (1.79%) MySQL
2 6 (0.98%) NoSQL
3 5 (0.82%) Amazon RDS
3 5 (0.82%) SQL Server
4 4 (0.65%) Metabase
4 4 (0.65%) PostgreSQL
5 3 (0.49%) Electronic Patient Records
5 3 (0.49%) GIS
6 2 (0.33%) Power BI
7 1 (0.16%) DB2
7 1 (0.16%) MS Access
7 1 (0.16%) Relational Database
7 1 (0.16%) SQL Server Integration Services
Development Applications
1 27 (4.40%) JIRA
2 2 (0.33%) Visual Studio
3 1 (0.16%) Git
General
1 219 (35.73%) Social Skills
2 127 (20.72%) Manufacturing
3 41 (6.69%) Retail
4 35 (5.71%) Finance
5 29 (4.73%) Telecoms
6 24 (3.92%) Presentation Skills
7 20 (3.26%) Analytical Skills
8 18 (2.94%) Automotive
9 17 (2.77%) Aerospace
10 15 (2.45%) Organisational Skills
11 14 (2.28%) Inclusion and Diversity
12 13 (2.12%) German Language
13 10 (1.63%) Back Office
14 8 (1.31%) Aeronautics
14 8 (1.31%) Aviation
14 8 (1.31%) French Language
15 7 (1.14%) Electronics
15 7 (1.14%) Legal
16 5 (0.82%) Documentation Skills
16 5 (0.82%) Law
Libraries, Frameworks & Software Standards
1 14 (2.28%) HTML
2 9 (1.47%) JSON
3 7 (1.14%) CSS
4 5 (0.82%) Pandas
4 5 (0.82%) Puppeteer
4 5 (0.82%) Scrapy
5 3 (0.49%) .NET
6 2 (0.33%) Software Packaging
7 1 (0.16%) .NET Framework
7 1 (0.16%) ASP.NET
7 1 (0.16%) Elastic Stack
7 1 (0.16%) Kafka
7 1 (0.16%) Middleware
7 1 (0.16%) React
7 1 (0.16%) ServiceStack
Miscellaneous
1 40 (6.53%) Driving Licence
2 38 (6.20%) Self-Motivation
3 18 (2.94%) Satnav
4 17 (2.77%) Onboarding
5 13 (2.12%) Linux Command Line
6 9 (1.47%) Data Centre
6 9 (1.47%) Management Information System
6 9 (1.47%) Video Conferencing
7 7 (1.14%) CCTV
7 7 (1.14%) Private Cloud
8 6 (0.98%) Digital Signage
9 4 (0.65%) e-Learning
9 4 (0.65%) IoT
9 4 (0.65%) Renewable Energy
10 3 (0.49%) FMCG
10 3 (0.49%) Life Science
10 3 (0.49%) NHS
10 3 (0.49%) Operational Technology
11 2 (0.33%) Analytical Mindset
11 2 (0.33%) Fibre Optics
Operating Systems
1 140 (22.84%) Windows
2 68 (11.09%) Windows Server
3 61 (9.95%) Linux
4 28 (4.57%) Windows 10
5 26 (4.24%) Mac OS
6 13 (2.12%) Windows Server 2019
7 10 (1.63%) Unix
8 9 (1.47%) Apple iOS
9 5 (0.82%) Windows 7
9 5 (0.82%) Windows Server 2012
10 2 (0.33%) Android
10 2 (0.33%) Windows Server 2016
Processes & Methodologies
1 235 (38.34%) Customer Service
2 185 (30.18%) Problem-Solving
3 116 (18.92%) Customer Experience
4 97 (15.82%) Service Delivery
5 96 (15.66%) Coaching
6 91 (14.85%) Technical Analysis
7 54 (8.81%) CRM
8 38 (6.20%) Continuous Improvement
9 37 (6.04%) Mentoring
10 35 (5.71%) ITIL
11 27 (4.40%) B2B
11 27 (4.40%) Time Management
12 25 (4.08%) Cybersecurity
13 20 (3.26%) Computer Science
13 20 (3.26%) Project Management
13 20 (3.26%) Test Automation
14 19 (3.10%) Commercial Awareness
15 18 (2.94%) Scenario Testing
16 14 (2.28%) Proactive Management
16 14 (2.28%) Web Filtering
Programming Languages
1 49 (7.99%) SQL
2 21 (3.43%) Python
3 12 (1.96%) PL/SQL
4 10 (1.63%) PowerShell
5 8 (1.31%) VB
6 7 (1.14%) C++
6 7 (1.14%) Java
7 6 (0.98%) JavaScript
8 3 (0.49%) PHP
9 2 (0.33%) Bash
9 2 (0.33%) C#
9 2 (0.33%) Perl
9 2 (0.33%) Shell Script
10 1 (0.16%) C
10 1 (0.16%) Go
10 1 (0.16%) T-SQL
10 1 (0.16%) VB.NET
Qualifications
1 95 (15.50%) Degree
2 91 (14.85%) NVQ Level 4
3 38 (6.20%) Microsoft Certification
4 32 (5.22%) Security Cleared
5 30 (4.89%) Cisco Certification
6 28 (4.57%) CCNA
7 26 (4.24%) SC Cleared
8 24 (3.92%) HND
8 24 (3.92%) JNCIA
9 20 (3.26%) HNC
10 17 (2.77%) A+ Certification
11 12 (1.96%) Computer Science Degree
12 8 (1.31%) MCSE
13 7 (1.14%) MCSA
14 6 (0.98%) Master's Degree
14 6 (0.98%) MCP
15 4 (0.65%) BPSS Clearance
15 4 (0.65%) Dell Certification
16 3 (0.49%) DBS Check
17 2 (0.33%) Azure Certification
Quality Assurance & Compliance
1 27 (4.40%) SLA
2 6 (0.98%) Accessibility
2 6 (0.98%) GDPR
3 4 (0.65%) COSHH
4 2 (0.33%) ISO/IEC 27001
5 1 (0.16%) Cyber Essentials
5 1 (0.16%) ISO 13485
5 1 (0.16%) ISO 9001
5 1 (0.16%) Sarbanes-Oxley
System Software
1 84 (13.70%) Active Directory
2 35 (5.71%) Hyper-V
3 27 (4.40%) VMware Infrastructure
4 10 (1.63%) Terminal Services
5 6 (0.98%) Virtual Desktop
6 5 (0.82%) VMware ESXi
7 4 (0.65%) Virtual Machines
8 2 (0.33%) Docker
Systems Management
1 31 (5.06%) Microsoft Intune
2 8 (1.31%) SCCM
3 6 (0.98%) Proxmox
4 5 (0.82%) vCenter Server
5 4 (0.65%) Kubernetes
6 3 (0.49%) Autotask
6 3 (0.49%) Backup Exec
7 2 (0.33%) PaperCut
7 2 (0.33%) WSUS
8 1 (0.16%) Grafana
8 1 (0.16%) Prometheus
Vendors
1 142 (23.16%) Microsoft
2 44 (7.18%) Cisco
3 35 (5.71%) VMware
4 23 (3.75%) Siemens
5 18 (2.94%) Salesforce
5 18 (2.94%) SAP
6 12 (1.96%) Juniper
7 11 (1.79%) Fortinet
8 10 (1.63%) Citrix
8 10 (1.63%) Dell
9 9 (1.47%) Meraki
10 7 (1.14%) WatchGuard
11 6 (0.98%) McAfee
11 6 (0.98%) SonicWALL
12 5 (0.82%) Apple
12 5 (0.82%) Aruba
12 5 (0.82%) Okta
12 5 (0.82%) Sophos
12 5 (0.82%) Ubiquiti
13 4 (0.65%) TOWER Software