The median annual salary for a Customer Services Manager was £55,000 in advertised job vacancies in England during the 3 months to 25 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Customer Service Manager
UK / England
3 months to
25 Jun 2017
Same period 2016 Same period 2015
Rank 844 891 929
Rank change year-on-year +47 +38  
Permanent jobs requiring a Customer Services Manager 19 24 32
As % of all permanent IT jobs advertised in England 0.023% 0.026% 0.031%
As % of the Job Titles category 0.024% 0.027% 0.032%
Number of salaries quoted 13 21 25
Median salary £55,000 £50,000 £52,500
Median salary % change year-on-year +10.00% -4.76%  
90% offered a salary of more than £33,500 £31,500 £30,800
10% offered a salary of more than £70,000 £60,000 £87,500
UK excluding London median salary £50,000 £42,500 £50,000
% change year-on-year +17.64% -15.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
England
Permanent job vacancies with a job title containing a recognized job role 79492 88017 100281
As % of all permanent IT job vacancies advertised in England 95.99% 96.53% 96.63%
Number of salaries quoted 65375 75047 83568
Median salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £75,000 £70,000 £72,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Customer Services Manager
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured Customer Services Manager in the job title.

Job vacancy trend for Customer Services Manager in England

Customer Services Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Services Manager in England.

Salary trend for Customer Services Manager in England

Customer Services Manager
Salary Histogram in England

The salary distribution of IT jobs citing Customer Services Manager in England over the 3 months to 25 June 2017.

Salary histogram for Customer Services Manager in England

Customer Services Manager
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Services Manager within the England region over the 3 months to 25 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +18 7 £56,250 +7.14%
South East - 5 £52,500 -
Yorkshire +17 4 £60,000 +90.47%
North West - 2 £28,000 -
West Midlands +10 1 £47,500 +11.76%
Customer Services Manager
UK

Customer Services Manager Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 25 June 2017, Customer Services Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Customer Services Manager in the job title.

1 10 (24.39%) CRM
1 10 (24.39%) ITIL
1 10 (24.39%) Project Management
2 9 (21.95%) Continuous Improvement
3 8 (19.51%) SLA
4 7 (17.07%) Microsoft
4 7 (17.07%) Service Delivery
4 7 (17.07%) Management Information System
5 6 (14.63%) Service Management
5 6 (14.63%) Business Development
5 6 (14.63%) Mentoring
6 5 (12.20%) Coaching
6 5 (12.20%) User Experience
6 5 (12.20%) Service Design
6 5 (12.20%) Online Marketing
6 5 (12.20%) Degree
6 5 (12.20%) Marketing
6 5 (12.20%) Stakeholder Management
6 5 (12.20%) Telecoms
6 5 (12.20%) E-Commerce
7 4 (9.76%) ERP
7 4 (9.76%) Manufacturing
7 4 (9.76%) Change Management
7 4 (9.76%) Dynamics NAV
7 4 (9.76%) Dynamics CRM
7 4 (9.76%) Incident Management
7 4 (9.76%) Statistics
8 3 (7.32%) Presales
8 3 (7.32%) Business Analytics
8 3 (7.32%) IaaS

Customer Services Manager Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 3 (7.32%) Microsoft Excel
1 3 (7.32%) Microsoft Office
Business Applications
1 4 (9.76%) Dynamics CRM
1 4 (9.76%) Dynamics NAV
Cloud Services
1 3 (7.32%) Cloud Computing
1 3 (7.32%) IaaS
1 3 (7.32%) PaaS
1 3 (7.32%) SaaS
Communications & Networking
1 1 (2.44%) Broadband
Database & Business Intelligence
1 2 (4.88%) Big Data
1 2 (4.88%) RDBMS
1 2 (4.88%) Relational Database
2 1 (2.44%) SQL Server
General
1 5 (12.20%) Marketing
1 5 (12.20%) Telecoms
2 4 (9.76%) Manufacturing
3 3 (7.32%) French Language
3 3 (7.32%) German Language
4 2 (4.88%) Finance
4 2 (4.88%) Retail
5 1 (2.44%) Italian Language
Libraries, Frameworks & Software Standards
1 2 (4.88%) Web Services
Miscellaneous
1 7 (17.07%) Management Information System
2 5 (12.20%) User Experience
3 2 (4.88%) Data Centre
3 2 (4.88%) Mobile App
3 2 (4.88%) Virtual Team
4 1 (2.44%) Analytical Skills
4 1 (2.44%) EPoS
4 1 (2.44%) Smart Energy
4 1 (2.44%) Smart Meter
Operating Systems
1 1 (2.44%) Linux
1 1 (2.44%) Windows
Processes & Methodologies
1 10 (24.39%) CRM
1 10 (24.39%) ITIL
1 10 (24.39%) Project Management
2 9 (21.95%) Continuous Improvement
3 7 (17.07%) Service Delivery
4 6 (14.63%) Business Development
4 6 (14.63%) Mentoring
4 6 (14.63%) Service Management
5 5 (12.20%) Coaching
5 5 (12.20%) E-Commerce
5 5 (12.20%) Online Marketing
5 5 (12.20%) Service Design
5 5 (12.20%) Stakeholder Management
6 4 (9.76%) Change Management
6 4 (9.76%) ERP
6 4 (9.76%) Incident Management
6 4 (9.76%) Statistics
7 3 (7.32%) Benchmarking
7 3 (7.32%) BPR
7 3 (7.32%) Problem Management
Programming Languages
1 3 (7.32%) SQL
Qualifications
1 5 (12.20%) Degree
2 1 (2.44%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 8 (19.51%) SLA
Vendors
1 7 (17.07%) Microsoft
2 2 (4.88%) Freshdesk
3 1 (2.44%) Salesforce.com