The median annual salary for a Customer Services Manager was £52,500 in advertised job vacancies during the 3 months to 29 April 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Customer Service Manager
UK
3 months to
29 Apr 2017
Same period 2016 Same period 2015
Rank 855 939 959
Rank change year-on-year +84 +20  
Permanent jobs requiring a Customer Services Manager 25 29 27
As % of all permanent IT jobs advertised in the UK 0.029% 0.028% 0.024%
As % of the Job Titles category 0.030% 0.029% 0.025%
Number of salaries quoted 13 27 20
Median salary £52,500 £52,500 £52,500
90% offered a salary of more than £34,200 £29,500 £39,600
10% offered a salary of more than £70,000 £65,000 £65,000
UK excluding London median salary £52,500 £47,000 £47,500
% change year-on-year +11.70% -1.05%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 83969 99568 107222
As % of all permanent IT job vacancies advertised in the UK 96.30% 96.34% 96.56%
Number of salaries quoted 69775 83625 87443
Median salary £45,000 £46,000 £45,000
Median salary % change year-on-year -2.17% +2.22%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Customer Services Manager
Job Vacancy Trend

The job posting trend of jobs advertised that featured Customer Services Manager in the job title.

Job vacancy trend for Customer Services Manager in the UK

Customer Services Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Services Manager.

Salary trend for Customer Services Manager in the UK

Customer Services Manager
Salary Histogram

The salary distribution of IT jobs citing Customer Services Manager over the 3 months to 29 April 2017.

Salary histogram for Customer Services Manager in the UK

Customer Services Manager
Top 24 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Services Manager within the UK over the 3 months to 29 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +90 25 £52,500 - 1
South East +64 7 £52,500 - 1
London +59 6 £75,000 +42.85%
East Midlands +22 5 - -
Leicestershire 0 5 - -
South Yorkshire - 4 £56,250 -
Yorkshire - 4 £56,250 -
Sheffield - 4 £56,250 -
Surrey +50 3 £52,500 -
Redhill - 3 £52,500 -
City of London +35 2 - -
Hampshire +16 2 - -
Berkshire +31 1 £35,000 -24.73% 1
Reading +18 1 £35,000 -24.73% 1
East of England +13 1 £35,000 -26.31%
North West -25 1 - -
West Midlands - 1 £47,500 -
Warwickshire - 1 £47,500 -
Harlow - 1 £35,000 -
Essex - 1 £35,000 -
Buckinghamshire - 1 £34,000 -
Nuneaton - 1 £47,500 -
Milton Keynes - 1 £34,000 -
Manchester - 1 - -

Customer Services Manager Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 29 April 2017, Customer Services Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Customer Services Manager in the job title.

1 11 (28.21%) Project Management
2 10 (25.64%) CRM
2 10 (25.64%) ITIL
3 9 (23.08%) Service Delivery
3 9 (23.08%) Continuous Improvement
4 8 (20.51%) Service Management
4 8 (20.51%) SLA
5 7 (17.95%) Management Information System
5 7 (17.95%) Coaching
6 6 (15.38%) Mentoring
6 6 (15.38%) Business Development
6 6 (15.38%) Degree
6 6 (15.38%) Incident Management
6 6 (15.38%) Microsoft
6 6 (15.38%) E-Commerce
7 5 (12.82%) Marketing
7 5 (12.82%) Process Improvement
7 5 (12.82%) Online Marketing
7 5 (12.82%) User Experience
8 4 (10.26%) People Management
8 4 (10.26%) Problem Management
8 4 (10.26%) Time Management
8 4 (10.26%) French Language
8 4 (10.26%) Manufacturing
8 4 (10.26%) Microsoft Office
8 4 (10.26%) Microsoft Excel
9 3 (7.69%) SQL
9 3 (7.69%) ERP
9 3 (7.69%) Change Management
9 3 (7.69%) Benchmarking

Customer Services Manager Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 4 (10.26%) Microsoft Excel
1 4 (10.26%) Microsoft Office
Business Applications
1 3 (7.69%) Dynamics CRM
1 3 (7.69%) Dynamics NAV
2 1 (2.56%) Payment Gateway
Cloud Services
1 3 (7.69%) SaaS
2 2 (5.13%) Cloud Computing
2 2 (5.13%) IaaS
2 2 (5.13%) PaaS
Communications & Networking
1 2 (5.13%) Broadband
1 2 (5.13%) Internet
Database & Business Intelligence
1 2 (5.13%) Big Data
1 2 (5.13%) RDBMS
1 2 (5.13%) Relational Database
2 1 (2.56%) SQL Server
General
1 5 (12.82%) Marketing
2 4 (10.26%) French Language
2 4 (10.26%) Manufacturing
3 3 (7.69%) Finance
3 3 (7.69%) German Language
4 2 (5.13%) Telecoms
5 1 (2.56%) Back Office
5 1 (2.56%) Financial Institution
5 1 (2.56%) Italian Language
5 1 (2.56%) Law
5 1 (2.56%) Publishing
5 1 (2.56%) Retail
Miscellaneous
1 7 (17.95%) Management Information System
2 5 (12.82%) User Experience
3 2 (5.13%) Data Centre
3 2 (5.13%) Virtual Team
4 1 (2.56%) Analytical Skills
4 1 (2.56%) EPoS
Operating Systems
1 1 (2.56%) Linux
1 1 (2.56%) Windows
Processes & Methodologies
1 11 (28.21%) Project Management
2 10 (25.64%) CRM
2 10 (25.64%) ITIL
3 9 (23.08%) Continuous Improvement
3 9 (23.08%) Service Delivery
4 8 (20.51%) Service Management
5 7 (17.95%) Coaching
6 6 (15.38%) Business Development
6 6 (15.38%) E-Commerce
6 6 (15.38%) Incident Management
6 6 (15.38%) Mentoring
7 5 (12.82%) Online Marketing
7 5 (12.82%) Process Improvement
8 4 (10.26%) People Management
8 4 (10.26%) Problem Management
8 4 (10.26%) Time Management
9 3 (7.69%) Analytics
9 3 (7.69%) Business Analytics
9 3 (7.69%) Performance Management
9 3 (7.69%) Service Design
Programming Languages
1 3 (7.69%) SQL
Qualifications
1 6 (15.38%) Degree
2 1 (2.56%) BC Cleared
2 1 (2.56%) ITIL Certification
2 1 (2.56%) ITIL Foundation Certificate
2 1 (2.56%) Security Cleared
Quality Assurance & Compliance
1 8 (20.51%) SLA
Vendors
1 6 (15.38%) Microsoft
2 1 (2.56%) SAP
Reading, Berkshire
Roc Search
Posted: 3 days ago