Period
to 21 January 2018

The median annual salary for a Customer Services Manager was £55,000 in advertised job vacancies during the 6 months to 21 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Customer Service Manager
UK
6 months to
21 Jan 2018
Same period 2017 Same period 2016
Rank 1154 1134 1225
Rank change year-on-year -20 +91 -36
Permanent jobs requiring a Customer Services Manager 25 46 59
As % of all permanent IT jobs advertised in the UK 0.015% 0.026% 0.028%
As % of the Job Titles category 0.015% 0.027% 0.029%
Number of salaries quoted 13 38 54
UK median annual salary £55,000 £53,250 £45,000
Median salary % change year-on-year +3.29% +18.33% -10.00%
10th Percentile £37,050 £31,650 £23,975
90th Percentile £71,900 £96,125 £62,500
UK excluding London median annual salary £48,250 £36,000 £42,500
% change year-on-year +34.03% -15.29% -15.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 165,167 169,750 201,213
% of permanent IT jobs with a recognized job title 96.09% 96.48% 96.59%
Number of salaries quoted 134,266 141,304 168,229
UK median annual salary £50,000 £47,500 £46,000
Median salary % change year-on-year +5.26% +3.26% +2.22%
10th Percentile £27,500 £27,000 £26,673
90th Percentile £80,000 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,500
% change year-on-year - +2.41% +3.75%

Customer Services Manager
Job Vacancy Trend

Job postings that featured Customer Services Manager in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Customer Services Manager in the UK

Customer Services Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Services Manager.

Salary trend for Customer Services Manager in the UK

Customer Services Manager
Salary Histogram

The salary distribution of IT jobs citing Customer Services Manager over the 6 months to 21 January 2018.

Salary histogram for Customer Services Manager in the UK

Customer Services Manager
Top 9 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Services Manager within the UK over the 6 months to 21 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -6 25 £55,000 +3.29% 8
UK excluding London +13 19 £48,250 +34.03% 4
South East +19 10 £40,000 -14.89%
Midlands +35 7 £55,000 +50.68% 1
London -22 6 £59,000 -1.67% 4
West Midlands +10 5 £58,000 +58.90% 1
South West +8 1 £30,000 -36.84% 2
East of England - 1 £70,000 -
East Midlands - 1 £41,500 -

Customer Services Manager Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 January 2018, Customer Services Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Customer Services Manager in the job title.

1 13 (52.00%) Service Delivery
2 8 (32.00%) Stakeholder Management
3 6 (24.00%) ITIL
4 5 (20.00%) Service Management
5 4 (16.00%) EPoS
5 4 (16.00%) Telecoms
5 4 (16.00%) Statistics
5 4 (16.00%) Driving Licence
6 3 (12.00%) Office 365
6 3 (12.00%) Mentoring
6 3 (12.00%) Local Government
6 3 (12.00%) Degree
6 3 (12.00%) QA
6 3 (12.00%) Asset Management
6 3 (12.00%) Advertising
6 3 (12.00%) Internet
6 3 (12.00%) ITIL Certification
6 3 (12.00%) CRM
6 3 (12.00%) Service Design
7 2 (8.00%) SLA
7 2 (8.00%) Microsoft
7 2 (8.00%) Broadband
7 2 (8.00%) Project Management
7 2 (8.00%) Time Management
7 2 (8.00%) Cloud Computing
7 2 (8.00%) PaaS
7 2 (8.00%) Stakeholder and Relationship Management
7 2 (8.00%) Customer Requirements
7 2 (8.00%) Analytical Skills
7 2 (8.00%) IaaS

Customer Services Manager Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 3 (12.00%) Office 365
2 2 (8.00%) Cloud Computing
2 2 (8.00%) IaaS
2 2 (8.00%) PaaS
3 1 (4.00%) SaaS
Communications & Networking
1 3 (12.00%) Internet
2 2 (8.00%) Broadband
3 1 (4.00%) LAN
3 1 (4.00%) WAN
General
1 4 (16.00%) Telecoms
2 3 (12.00%) Advertising
2 3 (12.00%) Local Government
Miscellaneous
1 4 (16.00%) Driving Licence
1 4 (16.00%) EPoS
2 2 (8.00%) Analytical Skills
3 1 (4.00%) Management Information System
Processes & Methodologies
1 13 (52.00%) Service Delivery
2 8 (32.00%) Stakeholder Management
3 6 (24.00%) ITIL
4 5 (20.00%) Service Management
5 4 (16.00%) Statistics
6 3 (12.00%) Asset Management
6 3 (12.00%) CRM
6 3 (12.00%) Mentoring
6 3 (12.00%) Service Design
7 2 (8.00%) Customer Requirements
7 2 (8.00%) Presales
7 2 (8.00%) Project Management
7 2 (8.00%) Stakeholder and Relationship Management
7 2 (8.00%) Time Management
8 1 (4.00%) Business Development
8 1 (4.00%) Continuous Improvement
8 1 (4.00%) Information Management
8 1 (4.00%) ITIL V3
8 1 (4.00%) Process Improvement
8 1 (4.00%) Root Cause Analysis
Qualifications
1 3 (12.00%) Degree
1 3 (12.00%) ITIL Certification
Quality Assurance & Compliance
1 3 (12.00%) QA
2 2 (8.00%) SLA
3 1 (4.00%) ISO 9000
3 1 (4.00%) ISO 9001
3 1 (4.00%) ISO/IEC 27001
Vendors
1 2 (8.00%) Microsoft