Period
to 27 July 2017

The median annual salary for a Customer Services Manager was £52,500 in advertised job vacancies during the 6 months to 27 July 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Customer Service Manager
UK
6 months to
27 Jul 2017
Same period 2016 Same period 2015
Rank 1151 1197 1235
Rank change year-on-year +46 +38 +16
Permanent jobs requiring a Customer Services Manager 47 58 63
As % of all permanent IT jobs advertised in the UK 0.026% 0.029% 0.029%
As % of the Job Titles category 0.028% 0.030% 0.030%
Number of salaries quoted 27 57 53
UK median annual salary £52,500 £52,500 £52,500
10th Percentile £32,900 £31,850 £32,200
90th Percentile £67,500 £61,935 £91,250
UK excluding London median annual salary £47,500 £46,500 £50,000
% change year-on-year +2.15% -7.00% +11.11%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 170306 194673 213134
As % of all permanent IT job vacancies advertised in the UK 95.98% 96.48% 96.54%
Number of salaries quoted 138391 163597 174752
UK median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £27,500 £26,500 £26,250
90th Percentile £77,500 £76,250 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

Customer Services Manager
Job Vacancy Trend

Job postings that featured Customer Services Manager in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Customer Services Manager in the UK

Customer Services Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Services Manager.

Salary trend for Customer Services Manager in the UK

Customer Services Manager
Salary Histogram

The salary distribution of IT jobs citing Customer Services Manager over the 6 months to 27 July 2017.

Salary histogram for Customer Services Manager in the UK

Customer Services Manager
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Services Manager within the UK over the 6 months to 27 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +68 44 £52,500 - 3
UK excluding London +91 34 £47,500 +2.15% 3
South East +94 14 £47,500 -9.52% 1
London +30 12 £58,250 +10.95%
North of England +4 11 £47,500 +50.79%
Midlands +37 6 £47,500 +20.25% 1
Yorkshire +36 6 £56,250 +75.78%
East Midlands +27 5 - - 1
North West -25 5 £47,500 +80.95%
Scotland - 2 - -
West Midlands +29 1 £47,500 +11.76%
East of England +12 1 £35,000 -33.33% 1

Customer Services Manager Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 27 July 2017, Customer Services Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Customer Services Manager in the job title.

1 12 (25.53%) Stakeholder Management
1 12 (25.53%) ITIL
2 11 (23.40%) Project Management
2 11 (23.40%) Telecoms
3 9 (19.15%) CRM
3 9 (19.15%) Continuous Improvement
4 8 (17.02%) Service Management
5 7 (14.89%) Change Management
5 7 (14.89%) Management Information System
5 7 (14.89%) Business Development
6 6 (12.77%) Service Delivery
6 6 (12.77%) Time Management
6 6 (12.77%) Service Design
7 5 (10.64%) Marketing
7 5 (10.64%) Online Marketing
7 5 (10.64%) Mentoring
7 5 (10.64%) User Experience
7 5 (10.64%) E-Commerce
7 5 (10.64%) Broadband
7 5 (10.64%) SLA
7 5 (10.64%) Microsoft
7 5 (10.64%) Degree
7 5 (10.64%) Data Management
8 4 (8.51%) Manufacturing
8 4 (8.51%) Handset
8 4 (8.51%) IP Telephony
8 4 (8.51%) B2B
8 4 (8.51%) ERP
8 4 (8.51%) PRINCE2
8 4 (8.51%) Coaching

Customer Services Manager Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (2.13%) Microsoft Excel
1 1 (2.13%) Microsoft Office
Business Applications
1 4 (8.51%) Dynamics CRM
1 4 (8.51%) Dynamics NAV
Cloud Services
1 3 (6.38%) Cloud Computing
1 3 (6.38%) IaaS
1 3 (6.38%) PaaS
1 3 (6.38%) SaaS
2 1 (2.13%) Office 365
Communications & Networking
1 5 (10.64%) Broadband
2 4 (8.51%) IP Telephony
Database & Business Intelligence
1 2 (4.26%) Big Data
1 2 (4.26%) RDBMS
1 2 (4.26%) Relational Database
2 1 (2.13%) SQL Server
General
1 11 (23.40%) Telecoms
2 5 (10.64%) Marketing
3 4 (8.51%) Manufacturing
4 3 (6.38%) Retail
5 1 (2.13%) Advertising
5 1 (2.13%) Finance
5 1 (2.13%) French Language
5 1 (2.13%) German Language
5 1 (2.13%) Italian Language
Libraries, Frameworks & Software Standards
1 2 (4.26%) Web Services
Miscellaneous
1 7 (14.89%) Management Information System
2 5 (10.64%) User Experience
3 4 (8.51%) Handset
4 2 (4.26%) Data Centre
4 2 (4.26%) Mobile App
5 1 (2.13%) Analytical Skills
5 1 (2.13%) EPoS
5 1 (2.13%) Smart Energy
5 1 (2.13%) Smart Meter
5 1 (2.13%) Virtual Team
Operating Systems
1 1 (2.13%) Linux
1 1 (2.13%) Windows
Processes & Methodologies
1 12 (25.53%) ITIL
1 12 (25.53%) Stakeholder Management
2 11 (23.40%) Project Management
3 9 (19.15%) Continuous Improvement
3 9 (19.15%) CRM
4 8 (17.02%) Service Management
5 7 (14.89%) Business Development
5 7 (14.89%) Change Management
6 6 (12.77%) Service Delivery
6 6 (12.77%) Service Design
6 6 (12.77%) Time Management
7 5 (10.64%) Data Management
7 5 (10.64%) E-Commerce
7 5 (10.64%) Mentoring
7 5 (10.64%) Online Marketing
8 4 (8.51%) Coaching
8 4 (8.51%) Creative Problem-Solving
8 4 (8.51%) ERP
8 4 (8.51%) Presales
8 4 (8.51%) Statistics
Programming Languages
1 3 (6.38%) SQL
Qualifications
1 5 (10.64%) Degree
2 1 (2.13%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 5 (10.64%) SLA
2 1 (2.13%) ISO 9000
Vendors
1 5 (10.64%) Microsoft
2 2 (4.26%) Freshdesk
3 1 (2.13%) Salesforce.com
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