Period
to 20 October 2019

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 20 October 2019 with a comparison to the same period in the previous 2 years.

Service Delivery
UK > England
6 months to
20 Oct 2019
Same period 2018 Same period 2017
Rank 111 126 124
Rank change year-on-year +15 -2 -35
Permanent jobs citing Service Delivery 3,719 4,086 4,467
As % of all permanent IT jobs advertised in England 2.96% 2.68% 2.73%
As % of the Processes & Methodologies category 3.21% 2.92% 2.96%
Number of salaries quoted 2,695 2,995 3,317
England median annual salary £50,000 £52,500 £48,500
Median salary % change year-on-year -4.76% +8.25% +2.11%
10th Percentile £27,477 £28,777 £26,250
90th Percentile £80,000 £82,500 £77,500
UK median annual salary £50,000 £50,000 £48,500
% change year-on-year - +3.09% +2.11%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 115,858 139,950 151,038
As % of all permanent IT jobs advertised in England 92.14% 91.86% 92.33%
Number of salaries quoted 92,095 112,297 119,993
England median annual salary £52,500 £52,050 £50,000
Median salary % change year-on-year +0.86% +4.10% -
10th Percentile £30,000 £29,450 £28,500
90th Percentile £87,500 £85,000 £80,000
UK median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +4.17%

Service Delivery
Job Vacancy Trend in England

Job postings citing Service Delivery as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Delivery in England

Service Delivery
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in England.

Salary trend for Service Delivery in England

Service Delivery
Salary Histogram in England

The salary distribution of IT jobs citing Service Delivery in England over the 6 months to 20 October 2019.

Salary histogram for Service Delivery in England

Service Delivery
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the England region over the 6 months to 20 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -14 1,108 £57,500 -4.17% 157
North of England +62 852 £42,500 -5.56% 103
South East +15 729 £52,500 +5.00% 128
Midlands +6 526 £50,000 - 101
Yorkshire +82 524 £45,000 - 36
West Midlands -5 394 £50,000 -4.76% 60
North West 0 272 £42,500 -5.56% 56
South West -29 267 £45,000 +3.45% 55
East of England +20 228 £45,000 - 50
East Midlands +32 132 £43,000 -2.27% 41
North East +35 56 £36,502 -30.47% 11
Service Delivery
UK

For the 6 months to 20 October 2019, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for Service Delivery.

1 1,553 (41.76%) ITIL
2 834 (22.43%) Microsoft
3 810 (21.78%) Service Management
4 729 (19.60%) Finance
5 713 (19.17%) Windows
6 630 (16.94%) Agile Software Development
7 624 (16.78%) SLA
8 569 (15.30%) Project Management
9 564 (15.17%) Cisco
10 509 (13.69%) Linux
11 504 (13.55%) Firewall
12 482 (12.96%) Active Directory
13 468 (12.58%) Management Information System
14 463 (12.45%) Problem-Solving
15 455 (12.23%) WAN
16 447 (12.02%) ISO/IEC 27001
17 413 (11.11%) Azure
18 412 (11.08%) Office 365
19 409 (11.00%) Change Management
20 408 (10.97%) Continuous Improvement
21 402 (10.81%) Degree
22 396 (10.65%) Cisco Certification
23 374 (10.06%) ITSM
24 370 (9.95%) VMware
25 358 (9.63%) Project Delivery
26 349 (9.38%) Analytical Skills
27 348 (9.36%) DNS
27 348 (9.36%) Python
28 338 (9.09%) SQL
29 326 (8.77%) CCNP

Service Delivery
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 149 (4.01%) MS Exchange
2 115 (3.09%) SharePoint
3 63 (1.69%) Skype for Business
4 55 (1.48%) IIS
5 51 (1.37%) Confluence
6 47 (1.26%) Exchange Server 2010
7 46 (1.24%) Apache
8 42 (1.13%) Exchange Server 2013
9 19 (0.51%) Exchange Server 2007
10 16 (0.43%) CICS
11 15 (0.40%) SharePoint 2010
12 10 (0.27%) WebSphere
13 9 (0.24%) Tomcat
14 8 (0.22%) Apache Spark
15 7 (0.19%) CMS
15 7 (0.19%) SharePoint 2013
16 5 (0.13%) BizTalk Server
16 5 (0.13%) Elasticsearch
16 5 (0.13%) TPMS
17 3 (0.081%) OpenStack
Applications
1 266 (7.15%) Microsoft Office
2 112 (3.01%) Microsoft Excel
3 46 (1.24%) MS Visio
4 41 (1.10%) Microsoft PowerPoint
5 40 (1.08%) Microsoft Project
6 22 (0.59%) Spreadsheet
7 10 (0.27%) Open Workbench
8 4 (0.11%) Gliffy
9 3 (0.081%) InfoPath
10 2 (0.054%) Adobe Illustrator
10 2 (0.054%) Photoshop
11 1 (0.027%) Acrobat
11 1 (0.027%) Adobe After Effects
11 1 (0.027%) Adobe XD
11 1 (0.027%) InDesign
11 1 (0.027%) Sketch
11 1 (0.027%) Windchill
Business Applications
1 26 (0.70%) Remedy ITSM
2 24 (0.65%) Dynamics CRM
3 12 (0.32%) Dynamics AX
4 9 (0.24%) Oracle EBS
5 8 (0.22%) Markit EDM
5 8 (0.22%) SAP S/4HANA
5 8 (0.22%) thinkFolio
6 6 (0.16%) Dynamics GP
6 6 (0.16%) Elite 3E
6 6 (0.16%) Exstream
6 6 (0.16%) SAP ERP
6 6 (0.16%) SAP FI
7 5 (0.13%) Dynamics NAV
7 5 (0.13%) Lorenzo
7 5 (0.13%) SAP CO
7 5 (0.13%) SAP FI/CO
8 4 (0.11%) NetSuite
9 3 (0.081%) Oracle Applications
9 3 (0.081%) Oracle EBS R12
9 3 (0.081%) SAP Payroll
Cloud Services
1 413 (11.11%) Azure
2 412 (11.08%) Office 365
3 234 (6.29%) AWS
4 101 (2.72%) SaaS
5 69 (1.86%) PaaS
6 68 (1.83%) IaaS
7 62 (1.67%) Azure Active Directory
8 56 (1.51%) Dynamics 365
9 44 (1.18%) Power Platform
10 36 (0.97%) Cloud Computing
11 28 (0.75%) Serverless
12 21 (0.56%) GCP
12 21 (0.56%) GitHub
13 20 (0.54%) OneDrive
14 18 (0.48%) Azure Functions
15 15 (0.40%) Amazon EC2
16 14 (0.38%) Azure ExpressRoute
17 11 (0.30%) AWS CloudFormation
18 10 (0.27%) Amazon S3
19 9 (0.24%) Slack
Communications & Networking
1 504 (13.55%) Firewall
2 455 (12.23%) WAN
3 348 (9.36%) DNS
4 319 (8.58%) Network Security
5 315 (8.47%) VPN
6 293 (7.88%) MPLS
7 284 (7.64%) Cisco ASA
8 271 (7.29%) BGP
9 261 (7.02%) OSPF
10 253 (6.80%) Broadband
11 240 (6.45%) Cisco Nexus
12 234 (6.29%) NetScaler
13 229 (6.16%) IPsec
14 228 (6.13%) SMTP
15 227 (6.10%) ADSL
16 223 (6.00%) RIP
17 214 (5.75%) LAN
18 132 (3.55%) VoIP
19 109 (2.93%) DHCP
20 84 (2.26%) TCP/IP
Database & Business Intelligence
1 205 (5.51%) SQL Server
2 44 (1.18%) Power BI
3 43 (1.16%) Relational Database
4 42 (1.13%) DB2
5 36 (0.97%) Data Warehouse
6 35 (0.94%) SQL Server Integration Services
7 34 (0.91%) SQL Server Reporting Services
8 32 (0.86%) Big Data
9 30 (0.81%) PostgreSQL
10 27 (0.73%) NoSQL
11 25 (0.67%) MySQL
12 24 (0.65%) Oracle Database
12 24 (0.65%) SQL Server 2012
13 21 (0.56%) RDBMS
14 20 (0.54%) MongoDB
15 19 (0.51%) Azure SQL Database
16 18 (0.48%) SQL Server 2016
17 17 (0.46%) SQL Server Analysis Services
18 16 (0.43%) SQL Server 2008
19 15 (0.40%) QlikView
Development Applications
1 114 (3.07%) JIRA
2 64 (1.72%) Jenkins
3 50 (1.34%) MSI
4 46 (1.24%) Git (software)
5 40 (1.08%) Bitbucket
6 36 (0.97%) Atlassian Bamboo
7 33 (0.89%) JUnit
8 24 (0.65%) Bitbucket Server
8 24 (0.65%) EasyMock
9 21 (0.56%) Visual Studio
10 17 (0.46%) Visual Studio Team System
11 16 (0.43%) Octopus Deploy
11 16 (0.43%) Selenium
11 16 (0.43%) TeamCity
12 9 (0.24%) Maven
13 8 (0.22%) Gatling
14 7 (0.19%) Eclipse
15 6 (0.16%) git-flow
15 6 (0.16%) Oracle APEX
15 6 (0.16%) Subversion
General
1 729 (19.60%) Finance
2 311 (8.36%) Telecoms
3 284 (7.64%) Public Sector
4 211 (5.67%) Retail
5 125 (3.36%) Banking
6 123 (3.31%) Marketing
7 102 (2.74%) Legal
8 84 (2.26%) Manufacturing
9 63 (1.69%) Law
10 53 (1.43%) Local Government
11 42 (1.13%) Electronics
12 36 (0.97%) Billing
13 32 (0.86%) Aerospace
14 31 (0.83%) Advertising
14 31 (0.83%) Back Office
15 24 (0.65%) Military
16 18 (0.48%) Financial Institution
17 13 (0.35%) Pharmaceutical
18 10 (0.27%) Front Office
18 10 (0.27%) Publishing
Job Titles
1 741 (19.92%) Service Manager
2 545 (14.65%) Delivery Manager
3 498 (13.39%) Service Delivery Manager
4 428 (11.51%) Analyst
5 293 (7.88%) IT Manager
6 292 (7.85%) Network Engineer
7 218 (5.86%) Architect
8 211 (5.67%) Security Engineer
9 194 (5.22%) Network Security Engineer
10 166 (4.46%) Consultant
11 163 (4.38%) IT Services Manager
12 156 (4.19%) Cisco Engineer
13 147 (3.95%) Cisco Network Engineer
14 145 (3.90%) Cisco Security Engineer
15 143 (3.85%) Service Analyst
16 131 (3.52%) Developer
17 116 (3.12%) Support Engineer
18 115 (3.09%) Support Analyst
19 109 (2.93%) Infrastructure Engineer
20 104 (2.80%) IT Support
Libraries, Frameworks & Software Standards
1 132 (3.55%) .NET
2 79 (2.12%) HTML
3 75 (2.02%) Web Services
4 41 (1.10%) Spring
5 36 (0.97%) ASP.NET
6 34 (0.91%) Middleware
7 33 (0.89%) AngularJS
7 33 (0.89%) CSS
8 28 (0.75%) Node.js
9 27 (0.73%) REST
10 25 (0.67%) Java EE
10 25 (0.67%) JSON
11 24 (0.65%) EJB
11 24 (0.65%) JSF
11 24 (0.65%) React
12 23 (0.62%) ASP.NET MVC
13 22 (0.59%) XML
14 20 (0.54%) SOAP
15 17 (0.46%) HTML5
16 16 (0.43%) .NET Framework
Miscellaneous
1 468 (12.58%) Management Information System
2 349 (9.38%) Analytical Skills
3 306 (8.23%) Data Centre
4 175 (4.71%) Self-Motivation
5 120 (3.23%) User Experience
6 95 (2.55%) Public Cloud
7 69 (1.86%) Hybrid Cloud
8 57 (1.53%) Driving Licence
9 54 (1.45%) Virtual Team
10 45 (1.21%) Replication
11 43 (1.16%) CMDB
12 40 (1.08%) PKI
12 40 (1.08%) Wiki
13 35 (0.94%) Private Cloud
14 31 (0.83%) Enterprise Software
15 26 (0.70%) Clustering
15 26 (0.70%) FMCG
16 25 (0.67%) Blog
16 25 (0.67%) NHS
17 24 (0.65%) Social Media
Operating Systems
1 713 (19.17%) Windows
2 509 (13.69%) Linux
3 309 (8.31%) Unix
4 262 (7.04%) Windows Server
5 230 (6.18%) Windows 10
6 117 (3.15%) Windows 7
7 95 (2.55%) Windows Server 2008
8 84 (2.26%) Windows Server 2012
9 70 (1.88%) Red Hat Enterprise Linux
10 43 (1.16%) CentOS
11 42 (1.13%) Android
12 30 (0.81%) Windows Server 2003
13 29 (0.78%) Apple iOS
14 20 (0.54%) Ubuntu
15 18 (0.48%) Mac OS
16 17 (0.46%) Solaris
16 17 (0.46%) Windows 8
17 11 (0.30%) SUSE
18 10 (0.27%) Fedora
18 10 (0.27%) zOS
Processes & Methodologies
1 1,553 (41.76%) ITIL
2 810 (21.78%) Service Management
3 630 (16.94%) Agile Software Development
4 569 (15.30%) Project Management
5 463 (12.45%) Problem-Solving
6 409 (11.00%) Change Management
7 408 (10.97%) Continuous Improvement
8 374 (10.06%) ITSM
9 358 (9.63%) Project Delivery
10 305 (8.20%) Change Control
11 298 (8.01%) Stakeholder Management
12 297 (7.99%) DevOps
13 291 (7.82%) Incident Management
14 288 (7.74%) Product Management
15 285 (7.66%) Problem Management
16 262 (7.04%) PRINCE2
17 243 (6.53%) Network Management
18 236 (6.35%) Network Design
19 235 (6.32%) Mentoring
20 195 (5.24%) Presales
Programming Languages
1 348 (9.36%) Python
2 338 (9.09%) SQL
3 282 (7.58%) Bash Shell
4 262 (7.04%) Perl
5 195 (5.24%) PowerShell
6 131 (3.52%) Java
7 95 (2.55%) JavaScript
8 91 (2.45%) C
9 89 (2.39%) C#
10 34 (0.91%) PHP
10 34 (0.91%) T-SQL
11 32 (0.86%) C++
12 18 (0.48%) R
13 16 (0.43%) Shell Script
14 14 (0.38%) PL/SQL
15 12 (0.32%) Java 8
16 11 (0.30%) VB
17 10 (0.27%) Go
17 10 (0.27%) Ruby
18 9 (0.24%) VBA
Qualifications
1 402 (10.81%) Degree
2 396 (10.65%) Cisco Certification
3 326 (8.77%) CCNP
4 324 (8.71%) CCNA
5 225 (6.05%) Security Cleared
6 205 (5.51%) ITIL Certification
7 125 (3.36%) Microsoft Certification
8 118 (3.17%) SC Cleared
9 113 (3.04%) ITIL Foundation Certificate
10 58 (1.56%) MCSE
11 54 (1.45%) TOGAF Certification
12 49 (1.32%) Master's Degree
13 40 (1.08%) CISSP
14 39 (1.05%) DV Cleared
15 35 (0.94%) MCSA
16 34 (0.91%) AWS Certification
16 34 (0.91%) PRINCE2 Certification
17 33 (0.89%) VMware Certified Professional (VCP)
18 30 (0.81%) CISM
19 26 (0.70%) Computer Science Degree
Quality Assurance & Compliance
1 624 (16.78%) SLA
2 447 (12.02%) ISO/IEC 27001
3 324 (8.71%) ISO 9001
4 89 (2.39%) QA
5 70 (1.88%) PMO
6 57 (1.53%) GDPR
7 49 (1.32%) PCI DSS
8 43 (1.16%) ISO/IEC 20000
9 34 (0.91%) HMG Security Policy Framework
10 29 (0.78%) COBIT
11 23 (0.62%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 20 (0.54%) NIST
13 16 (0.43%) Data Quality
14 15 (0.40%) Sarbanes-Oxley
15 14 (0.38%) Cyber Essentials
16 13 (0.35%) ISO 22301
17 8 (0.22%) Cyber Essentials PLUS
18 6 (0.16%) Actionable Recommendations
18 6 (0.16%) ITGC
19 5 (0.13%) CESG Infosec
System Software
1 482 (12.96%) Active Directory
2 252 (6.78%) VMware Infrastructure
3 101 (2.72%) Hyper-V
4 68 (1.83%) Docker
5 61 (1.64%) XenApp
6 49 (1.32%) Microsoft App-V
7 48 (1.29%) vSphere
8 26 (0.70%) VMware ESXi
9 23 (0.62%) XenDesktop
10 19 (0.51%) Firmware
11 18 (0.48%) Virtual Machines
12 16 (0.43%) VirtualBox
13 15 (0.40%) Virtual Desktop
14 11 (0.30%) Virtual Servers
14 11 (0.30%) Xen
15 10 (0.27%) NFS
15 10 (0.27%) Samba
15 10 (0.27%) VMware NSX
16 8 (0.22%) Terminal Services
17 6 (0.16%) Citrix Hypervisor
Systems Management
1 252 (6.78%) Nagios
2 250 (6.72%) FortiGate
3 156 (4.19%) SCCM
4 91 (2.45%) Ansible
5 55 (1.48%) Microsoft Intune
6 51 (1.37%) Puppet
7 46 (1.24%) Kubernetes
8 37 (0.99%) Terraform
9 34 (0.91%) vCenter Server
10 30 (0.81%) WSUS
11 29 (0.78%) IBM BigFix
12 25 (0.67%) Opscode Chef
13 21 (0.56%) SCOM
14 14 (0.38%) Tivoli
14 14 (0.38%) ZABBIX
15 13 (0.35%) Backup Exec
15 13 (0.35%) Jamf Pro
16 11 (0.30%) Grafana
17 10 (0.27%) McAfee ePO
17 10 (0.27%) vRealize
Vendors
1 834 (22.43%) Microsoft
2 564 (15.17%) Cisco
3 370 (9.95%) VMware
4 271 (7.29%) Fortinet
5 259 (6.96%) Citrix
6 217 (5.83%) Palo Alto
7 135 (3.63%) SAP
8 104 (2.80%) Oracle
9 100 (2.69%) ServiceNow
10 92 (2.47%) HP
11 79 (2.12%) CheckPoint
12 74 (1.99%) IBM
13 66 (1.77%) Dell
14 56 (1.51%) SolarWinds
15 53 (1.43%) Apple
15 53 (1.43%) Juniper
16 48 (1.29%) Salesforce.com
16 48 (1.29%) Veeam
17 47 (1.26%) Red Hat
18 46 (1.24%) Remedy