Period
to

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 19 May 2022 with a comparison to the same period in the previous 2 years.

Service Delivery
UK > England
6 months to
19 May 2022
Same period 2021 Same period 2020
Rank 141 151 137
Rank change year-on-year +10 -14 -21
Permanent jobs citing Service Delivery 3,855 1,907 2,178
As % of all permanent jobs advertised in England 2.84% 2.38% 2.49%
As % of the Processes & Methodologies category 2.99% 2.54% 2.68%
Number of salaries quoted 2,633 1,351 1,683
10th Percentile £28,500 £30,000 £29,250
25th Percentile £38,037 £36,750 £38,250
Median annual salary (50th Percentile) £50,296 £50,000 £52,500
Median % change year-on-year +0.59% -4.76% +5.00%
75th Percentile £65,000 £65,618 £67,500
90th Percentile £80,000 £83,750 £85,000
UK median annual salary £50,000 £50,000 £52,500
% change year-on-year - -4.76% +7.14%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 128,889 75,025 81,235
As % of all permanent IT jobs advertised in England 94.98% 93.62% 92.98%
Number of salaries quoted 72,307 56,886 65,898
10th Percentile £34,000 £32,500 £31,250
25th Percentile £45,000 £42,000 £41,250
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - +4.76%
75th Percentile £80,000 £75,000 £75,000
90th Percentile £97,500 £92,500 £90,000
UK median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - +4.76%

Service Delivery
Job Vacancy Trend in England

Job postings citing Service Delivery as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Delivery in England

Service Delivery
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Delivery in England.

Salary trend for Service Delivery in England

Service Delivery
Salary Histogram in England

Salary distribution for jobs citing Service Delivery in England over the 6 months to 19 May 2022.

Salary histogram for Service Delivery in England

Service Delivery
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the England region over the 6 months to 19 May 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London -27 1,384 £60,000 +3.45% 95
North of England +56 694 £45,000 +2.27% 70
South East +53 692 £49,250 +3.68% 79
Midlands +14 446 £46,361 +3.03% 53
North West +34 366 £42,500 +2.41% 37
East of England +22 317 £47,500 +21.79% 43
West Midlands +26 306 £45,000 - 33
South West +38 256 £47,500 +18.75% 40
Yorkshire +34 248 £47,500 -5.00% 25
East Midlands -16 122 £45,000 +5.88% 19
North East +31 80 £31,891 -17.70% 8
Service Delivery
UK

For the 6 months to 19 May 2022, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for Service Delivery.

1 1,388 (36.01%) ITIL
2 1,256 (32.58%) Social Skills
3 966 (25.06%) Microsoft
4 900 (23.35%) Windows
5 898 (23.29%) Finance
6 841 (21.82%) Azure
7 721 (18.70%) Agile
8 712 (18.47%) Service Management
9 650 (16.86%) Microsoft 365
10 643 (16.68%) Project Management
11 608 (15.77%) SLA
12 583 (15.12%) Active Directory
13 520 (13.49%) Problem-Solving
14 445 (11.54%) Security Cleared
15 441 (11.44%) Degree
16 432 (11.21%) AWS
17 429 (11.13%) Continuous Improvement
18 427 (11.08%) ITSM
19 397 (10.30%) Incident Management
20 391 (10.14%) DevOps
21 385 (9.99%) Change Management
22 381 (9.88%) Windows Server
23 367 (9.52%) Project Delivery
24 364 (9.44%) VMware
25 362 (9.39%) Linux
26 356 (9.23%) Firewall
27 353 (9.16%) SQL
28 339 (8.79%) SC Cleared
29 338 (8.77%) Service Design
30 326 (8.46%) Microsoft Office

Service Delivery
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 242 (6.28%) SharePoint
2 146 (3.79%) IIS
3 98 (2.54%) Tomcat
4 97 (2.52%) JBoss
5 81 (2.10%) MS Exchange
6 56 (1.45%) Apache
7 35 (0.91%) Skype for Business
8 31 (0.80%) Exchange Server 2013
9 26 (0.67%) Confluence
10 24 (0.62%) Blackberry Enterprise Server
11 21 (0.54%) Apache Spark
12 18 (0.47%) Exchange Server 2010
13 17 (0.44%) Apache Airflow
14 15 (0.39%) Apache Solr
14 15 (0.39%) Exchange Server 2007
15 13 (0.34%) CMS
15 13 (0.34%) Jetty
16 12 (0.31%) SAS
17 9 (0.23%) WordPress
18 7 (0.18%) Drupal
Applications
1 326 (8.46%) Microsoft Office
2 137 (3.55%) Microsoft Excel
3 57 (1.48%) Microsoft PowerPoint
4 45 (1.17%) MS Visio
5 27 (0.70%) Microsoft Project
6 7 (0.18%) Windchill
7 5 (0.13%) Chatbot
8 3 (0.078%) Adobe Creative Suite
8 3 (0.078%) OmniGraffle
8 3 (0.078%) Sketch
8 3 (0.078%) Spreadsheet
9 1 (0.026%) Open Workbench
9 1 (0.026%) Photoshop
9 1 (0.026%) PTC Creo
Business Applications
1 32 (0.83%) Dynamics GP
2 30 (0.78%) NetSuite
3 28 (0.73%) Alphatax
4 17 (0.44%) SAP S/4HANA
5 14 (0.36%) Sentinel
6 11 (0.29%) Dynamics NAV
7 10 (0.26%) Dynamics CRM
8 9 (0.23%) Remedy ITSM
9 8 (0.21%) SAP HR
10 7 (0.18%) SAP ECC
11 6 (0.16%) Maximo
11 6 (0.16%) SAP IS-U
11 6 (0.16%) SAP PP
12 5 (0.13%) Oracle Financials
12 5 (0.13%) SAP CRM
13 4 (0.10%) Elite 3E
13 4 (0.10%) SAP FI-CA
13 4 (0.10%) SAP HCM
14 3 (0.078%) PeopleSoft HCM
14 3 (0.078%) ScheduALL
Cloud Services
1 841 (21.82%) Azure
2 650 (16.86%) Microsoft 365
3 432 (11.21%) AWS
4 206 (5.34%) Azure Active Directory
5 199 (5.16%) SaaS
6 147 (3.81%) Power Platform
7 134 (3.48%) GCP
8 123 (3.19%) Serverless
9 120 (3.11%) AWS CloudFormation
10 104 (2.70%) AWS Lambda
11 101 (2.62%) Azure Stack
12 100 (2.59%) Cloud Functions
13 98 (2.54%) Amazon CloudWatch
14 97 (2.52%) PaaS
15 96 (2.49%) AWS CodePipeline
15 96 (2.49%) IaaS
16 95 (2.46%) OneDrive
16 95 (2.46%) OpenShift
17 56 (1.45%) PowerApps
18 51 (1.32%) Mimecast
Communications & Networking
1 356 (9.23%) Firewall
2 213 (5.53%) WAN
3 201 (5.21%) LAN
4 191 (4.95%) DNS
5 173 (4.49%) Internet
6 162 (4.20%) DHCP
7 129 (3.35%) VPN
8 123 (3.19%) Wireless
9 104 (2.70%) TCP/IP
10 72 (1.87%) Wi-Fi
11 65 (1.69%) Cisco Nexus
12 63 (1.63%) Network Security
13 62 (1.61%) SAN
14 57 (1.48%) SD-WAN
15 55 (1.43%) VLAN
16 50 (1.30%) WLAN
17 48 (1.25%) IP Telephony
17 48 (1.25%) Skype
18 45 (1.17%) MPLS
19 44 (1.14%) Cisco ASA
Database & Business Intelligence
1 176 (4.57%) SQL Server
2 74 (1.92%) Power BI
3 73 (1.89%) MySQL
4 52 (1.35%) Big Data
5 46 (1.19%) SQL Server Reporting Services
6 43 (1.12%) SQL Server Integration Services
7 40 (1.04%) Crystal Reports
7 40 (1.04%) PostgreSQL
8 37 (0.96%) SQL Server Analysis Services
9 35 (0.91%) Data Warehouse
9 35 (0.91%) Relational Database
10 34 (0.88%) MS Access
11 29 (0.75%) Hadoop
12 28 (0.73%) NoSQL
13 21 (0.54%) Oracle Database
13 21 (0.54%) Redis
14 20 (0.52%) Amazon RDS
15 19 (0.49%) Apache Accumulo
16 18 (0.47%) QlikView
17 15 (0.39%) HBase
Development Applications
1 177 (4.59%) Git (software)
2 144 (3.74%) Jenkins
3 98 (2.54%) Subversion
4 91 (2.36%) JIRA
5 30 (0.78%) SQL Server Management Studio (SSMS)
6 26 (0.67%) Bitbucket
7 23 (0.60%) PhpStorm
7 23 (0.60%) PHPUnit
7 23 (0.60%) Xdebug
8 10 (0.26%) Visual Studio
9 9 (0.23%) GitLab
10 8 (0.21%) Maven
10 8 (0.21%) Selenium
11 6 (0.16%) Eclipse
11 6 (0.16%) Gatling
12 5 (0.13%) Team Foundation Server
13 4 (0.10%) Cypress.io
13 4 (0.10%) Lerna
13 4 (0.10%) Visual Studio Code
14 3 (0.078%) REST Assured
General
1 1,256 (32.58%) Social Skills
2 898 (23.29%) Finance
3 315 (8.17%) Analytical Skills
4 228 (5.91%) Retail
5 207 (5.37%) Inclusion and Diversity
6 182 (4.72%) Public Sector
7 181 (4.70%) Influencing Skills
8 173 (4.49%) Presentation Skills
9 170 (4.41%) Organisational Skills
10 155 (4.02%) Marketing
11 153 (3.97%) Law
12 149 (3.87%) Legal
13 145 (3.76%) Manufacturing
14 114 (2.96%) Telecoms
15 109 (2.83%) Banking
16 100 (2.59%) Documentation Skills
17 54 (1.40%) Local Government
18 44 (1.14%) Aviation
19 40 (1.04%) Pharmaceutical
20 35 (0.91%) Aerospace
Job Titles
1 498 (12.92%) Service Manager
2 446 (11.57%) Analyst
3 344 (8.92%) Delivery Manager
4 325 (8.43%) IT Manager
5 321 (8.33%) Service Delivery Manager
6 216 (5.60%) IT Support
7 165 (4.28%) Consultant
8 153 (3.97%) Project Manager
9 145 (3.76%) Support Engineer
10 140 (3.63%) Architect
11 137 (3.55%) IT Services Manager
12 135 (3.50%) Service Analyst
13 127 (3.29%) Support Analyst
14 124 (3.22%) DevOps Engineer
14 124 (3.22%) Infrastructure Engineer
15 115 (2.98%) 3rd Line Engineer
16 106 (2.75%) Support Manager
17 104 (2.70%) Team Leader
18 98 (2.54%) Applications Support
19 97 (2.52%) Developer
Libraries, Frameworks & Software Standards
1 95 (2.46%) Elastic Stack
2 91 (2.36%) .NET
3 82 (2.13%) HTML
4 78 (2.02%) Middleware
5 54 (1.40%) CSS
5 54 (1.40%) JSON
6 50 (1.30%) LAMP
7 46 (1.19%) AngularJS
7 46 (1.19%) XML
8 31 (0.80%) SOAP
9 28 (0.73%) Web Services
10 25 (0.65%) Symfony
11 23 (0.60%) Behat
12 22 (0.57%) .NET Framework
13 20 (0.52%) .NET Core
14 19 (0.49%) REST
15 18 (0.47%) ASP.NET
15 18 (0.47%) Velocity
16 16 (0.42%) ARM Templates
17 15 (0.39%) Kafka
Miscellaneous
1 276 (7.16%) Management Information System
2 265 (6.87%) Data Centre
3 169 (4.38%) Self-Motivation
4 129 (3.35%) Enterprise Software
5 116 (3.01%) Life Science
6 107 (2.78%) User Experience
7 95 (2.46%) Linux Command Line
8 66 (1.71%) Public Cloud
9 61 (1.58%) Replication
10 60 (1.56%) PKI
10 60 (1.56%) Virtual Team
11 58 (1.50%) CMDB
12 55 (1.43%) Driving Licence
13 47 (1.22%) NHS
14 44 (1.14%) Handset
15 33 (0.86%) Blackberry
16 28 (0.73%) Cloud Native
16 28 (0.73%) e-Learning
17 27 (0.70%) Hybrid Cloud
18 23 (0.60%) Data Protection Act
Operating Systems
1 900 (23.35%) Windows
2 381 (9.88%) Windows Server
3 362 (9.39%) Linux
4 208 (5.40%) Windows 10
5 105 (2.72%) Windows Server 2012
6 99 (2.57%) Unix
7 90 (2.33%) Windows Server 2016
8 55 (1.43%) Windows 7
9 53 (1.37%) Windows Server 2019
10 51 (1.32%) Windows Server 2008
11 42 (1.09%) Apple iOS
12 39 (1.01%) Mac OS
13 35 (0.91%) Android
14 34 (0.88%) Red Hat Enterprise Linux
15 31 (0.80%) Ubuntu
16 23 (0.60%) Windows Server 2003
17 19 (0.49%) Mac OS X
18 11 (0.29%) SUSE
19 5 (0.13%) CentOS
19 5 (0.13%) Solaris
Processes & Methodologies
1 1,388 (36.01%) ITIL
2 721 (18.70%) Agile
3 712 (18.47%) Service Management
4 643 (16.68%) Project Management
5 520 (13.49%) Problem-Solving
6 429 (11.13%) Continuous Improvement
7 427 (11.08%) ITSM
8 397 (10.30%) Incident Management
9 391 (10.14%) DevOps
10 385 (9.99%) Change Management
11 367 (9.52%) Project Delivery
12 338 (8.77%) Service Design
13 313 (8.12%) Stakeholder Management
14 290 (7.52%) Cybersecurity
15 281 (7.29%) Coaching
16 254 (6.59%) Mentoring
17 250 (6.49%) Strategic Thinking
18 245 (6.36%) Problem Management
19 237 (6.15%) Migration
20 236 (6.12%) Business Continuity
Programming Languages
1 353 (9.16%) SQL
2 181 (4.70%) PowerShell
3 134 (3.48%) Python
4 113 (2.93%) Java
5 68 (1.76%) JavaScript
6 64 (1.66%) C#
7 53 (1.37%) C
8 43 (1.12%) Perl
9 34 (0.88%) PHP
10 29 (0.75%) R
10 29 (0.75%) VBA
11 23 (0.60%) T-SQL
12 22 (0.57%) Ruby
13 21 (0.54%) C++
14 18 (0.47%) Bash
15 17 (0.44%) Go
15 17 (0.44%) Shell Script
16 15 (0.39%) Rust
17 13 (0.34%) PL/SQL
18 11 (0.29%) VB
Qualifications
1 445 (11.54%) Security Cleared
2 441 (11.44%) Degree
3 339 (8.79%) SC Cleared
4 154 (3.99%) Microsoft Certification
5 143 (3.71%) ITIL Certification
6 112 (2.91%) Cisco Certification
7 91 (2.36%) ITIL Foundation Certificate
8 84 (2.18%) DBS Check
9 58 (1.50%) Computer Science Degree
10 57 (1.48%) CCNP
11 56 (1.45%) DV Cleared
12 47 (1.22%) BPSS Clearance
13 46 (1.19%) CCNA
13 46 (1.19%) CISSP
14 44 (1.14%) MCSE
15 39 (1.01%) MCSA
16 33 (0.86%) MCP
17 31 (0.80%) CCDP
18 29 (0.75%) MCITP
19 28 (0.73%) Master's Degree
Quality Assurance & Compliance
1 608 (15.77%) SLA
2 184 (4.77%) ISO/IEC 27001
2 184 (4.77%) QA
3 94 (2.44%) Cyber Essentials
4 72 (1.87%) PMO
5 65 (1.69%) GDPR
6 41 (1.06%) NCSC
7 30 (0.78%) COBIT
8 28 (0.73%) NIST
9 23 (0.60%) Accessibility
10 19 (0.49%) PCI DSS
11 16 (0.42%) Data Quality
11 16 (0.42%) ISO 9001
11 16 (0.42%) SOC 1
11 16 (0.42%) SOC 2
12 15 (0.39%) ISO/IEC 20000
12 15 (0.39%) Sarbanes-Oxley
13 13 (0.34%) Cyber Essentials PLUS
14 12 (0.31%) Actionable Recommendations
15 6 (0.16%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 583 (15.12%) Active Directory
2 268 (6.95%) VMware Infrastructure
3 179 (4.64%) Docker
4 141 (3.66%) Hyper-V
5 124 (3.22%) Virtual Machines
6 80 (2.08%) Virtual Desktop
7 76 (1.97%) VMware ESXi
8 36 (0.93%) vSphere
9 30 (0.78%) XenApp
10 29 (0.75%) XenDesktop
11 22 (0.57%) Firmware
12 21 (0.54%) Citrix Hypervisor
13 20 (0.52%) Virtual Servers
14 15 (0.39%) BitLocker
15 14 (0.36%) Terminal Services
16 13 (0.34%) Microsoft Virtual Server
17 11 (0.29%) Snort
17 11 (0.29%) VMware NSX
18 6 (0.16%) Forefront TMG
19 5 (0.13%) KVM
Systems Management
1 179 (4.64%) Kubernetes
2 174 (4.51%) Terraform
3 167 (4.33%) Ansible
4 136 (3.53%) Microsoft Intune
5 135 (3.50%) Puppet
6 130 (3.37%) SCCM
7 128 (3.32%) Opscode Chef
8 41 (1.06%) Single Sign-On
9 38 (0.99%) WSUS
10 35 (0.91%) FortiGate
11 20 (0.52%) NetBackup
12 18 (0.47%) Active Directory Federation Services
13 17 (0.44%) Cisco CUCM
14 16 (0.42%) BMC PATROL
15 15 (0.39%) Jamf Pro
15 15 (0.39%) McAfee ePO
15 15 (0.39%) SCVMM
15 15 (0.39%) ServiceCenter
16 14 (0.36%) Tivoli Storage Manager
17 13 (0.34%) vCenter Server
Vendors
1 966 (25.06%) Microsoft
2 364 (9.44%) VMware
3 321 (8.33%) Cisco
4 184 (4.77%) Oracle
5 178 (4.62%) Citrix
6 148 (3.84%) ServiceNow
7 126 (3.27%) Google
8 115 (2.98%) SAP
9 112 (2.91%) Splunk
10 95 (2.46%) HP
11 68 (1.76%) Apple
12 67 (1.74%) Palo Alto
13 61 (1.58%) Meraki
14 57 (1.48%) CheckPoint
15 53 (1.37%) Dell
15 53 (1.37%) F5
16 49 (1.27%) Fortinet
17 48 (1.25%) NEC
18 44 (1.14%) Northgate
19 43 (1.12%) Zscaler