Period
to 20 September 2021

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 20 September 2021 with a comparison to the same period in the previous 2 years.

Service Delivery
UK > England
6 months to
20 Sep 2021
Same period 2020 Same period 2019
Rank 104 155 108
Rank change year-on-year +51 -47 +24
Permanent jobs citing Service Delivery 3,396 992 3,980
As % of all permanent jobs advertised in England 3.18% 2.19% 3.05%
As % of the Processes & Methodologies category 3.38% 2.35% 3.29%
Number of salaries quoted 1,847 762 2,901
10th Percentile £27,500 £31,250 £27,000
25th Percentile £36,563 £40,329 £37,000
Median annual salary (50th Percentile) £51,000 £55,000 £50,000
Median % change year-on-year -7.27% +10.00% -4.76%
75th Percentile £65,000 £69,000 £64,508
90th Percentile £84,250 £85,000 £81,250
UK median annual salary £52,153 £55,000 £50,000
% change year-on-year -5.18% +10.00% -

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 100,397 42,196 120,949
As % of all permanent IT jobs advertised in England 94.16% 93.34% 92.64%
Number of salaries quoted 67,888 35,100 97,007
10th Percentile £32,996 £33,500 £30,000
25th Percentile £42,500 £42,500 £38,500
Median annual salary (50th Percentile) £57,500 £57,000 £52,500
Median % change year-on-year +0.88% +8.57% +3.70%
75th Percentile £77,500 £75,000 £71,250
90th Percentile £95,000 £92,500 £87,500
UK median annual salary £57,500 £55,000 £52,500
% change year-on-year +4.55% +4.76% +5.00%

Service Delivery
Job Vacancy Trend in England

Job postings citing Service Delivery as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Delivery in England

Service Delivery
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Delivery in England.

Salary trend for Service Delivery in England

Service Delivery
Salary Histogram in England

Salary distribution for jobs citing Service Delivery in England over the 6 months to 20 September 2021.

Salary histogram for Service Delivery in England

Service Delivery
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the England region over the 6 months to 20 September 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +52 1,168 £60,000 -7.69% 127
North of England +49 672 £42,500 -22.73% 107
South East +11 576 £52,500 - 87
Midlands +36 453 £47,500 -5.00% 85
North West +70 391 £38,414 -31.78% 57
South West +60 329 £45,250 +9.04% 46
West Midlands +32 281 £45,000 -12.62% 52
Yorkshire -16 227 £47,500 -13.64% 38
East Midlands +28 173 £47,500 +5.56% 33
East of England +16 164 £39,000 -11.36% 48
North East -3 54 £32,500 -23.53% 12
Service Delivery
UK

For the 6 months to 20 September 2021, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for Service Delivery.

1 1,302 (38.34%) Social Skills
2 909 (26.77%) Microsoft
3 906 (26.68%) ITIL
4 877 (25.82%) Retail
5 863 (25.41%) Line Management
6 722 (21.26%) Problem-Solving
7 709 (20.88%) Finance
8 699 (20.58%) Information Security
9 650 (19.14%) Facilities Management
10 631 (18.58%) SLA
11 601 (17.70%) Management Information System
12 560 (16.49%) DNA
13 532 (15.67%) Azure
14 508 (14.96%) Agile Software Development
15 504 (14.84%) Microsoft 365
16 468 (13.78%) Service Management
17 467 (13.75%) Project Management
18 461 (13.57%) Windows
19 433 (12.75%) Analytical Skills
20 431 (12.69%) Microsoft Office
21 360 (10.60%) Active Directory
22 357 (10.51%) Self-Motivation
23 351 (10.34%) Degree
24 342 (10.07%) Continuous Improvement
25 311 (9.16%) Project Delivery
26 304 (8.95%) Microsoft Excel
27 286 (8.42%) Organisational Skills
28 277 (8.16%) SQL
29 271 (7.98%) Incident Management
30 261 (7.69%) Time Management

Service Delivery
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 161 (4.74%) SharePoint
2 57 (1.68%) MS Exchange
3 54 (1.59%) Confluence
4 43 (1.27%) Skype for Business
5 29 (0.85%) IIS
6 26 (0.77%) CMS
7 17 (0.50%) Apache
8 15 (0.44%) Exchange Server 2010
9 14 (0.41%) Documentum
10 9 (0.27%) Elasticsearch
10 9 (0.27%) Oracle Workflow
11 8 (0.24%) Blackberry Enterprise Server
11 8 (0.24%) Mule
12 7 (0.21%) BizTalk Server
13 6 (0.18%) Exchange Server 2013
13 6 (0.18%) Moodle
14 5 (0.15%) Ethereum
14 5 (0.15%) Hyperledger
14 5 (0.15%) Totara
14 5 (0.15%) Umbraco
Applications
1 431 (12.69%) Microsoft Office
2 304 (8.95%) Microsoft Excel
3 132 (3.89%) Microsoft PowerPoint
4 32 (0.94%) Microsoft Project
5 30 (0.88%) MS Visio
6 14 (0.41%) Spreadsheet
7 13 (0.38%) AutoCAD
8 12 (0.35%) Chatbot
9 8 (0.24%) Windchill
10 5 (0.15%) Open Workbench
10 5 (0.15%) Revit
11 4 (0.12%) Acrobat
11 4 (0.12%) Adobe Premiere
11 4 (0.12%) InDesign
11 4 (0.12%) Photoshop
12 3 (0.088%) Siemens NX
13 1 (0.029%) Adobe After Effects
13 1 (0.029%) Adobe Illustrator
Business Applications
1 58 (1.71%) Maximo
2 24 (0.71%) Dynamics CRM
3 21 (0.62%) SAP HR
4 16 (0.47%) Oracle EBS
5 15 (0.44%) Remedy ITSM
6 14 (0.41%) TrackWise
7 11 (0.32%) SAP S/4HANA
8 10 (0.29%) Dynamics AX
8 10 (0.29%) Oracle ERP
9 8 (0.24%) NetSuite
9 8 (0.24%) Oracle Assets
9 8 (0.24%) Oracle Cash Management
9 8 (0.24%) Oracle Payables
9 8 (0.24%) Oracle Receivables
10 5 (0.15%) Distributed Ledger
10 5 (0.15%) R3 Corda
10 5 (0.15%) SAP Business ByDesign
10 5 (0.15%) SAP Business One
10 5 (0.15%) SAP CO
10 5 (0.15%) SAP FI/CO
Cloud Services
1 532 (15.67%) Azure
2 504 (14.84%) Microsoft 365
3 223 (6.57%) AWS
4 159 (4.68%) SaaS
5 117 (3.45%) Power Platform
6 93 (2.74%) Azure Active Directory
7 79 (2.33%) PaaS
8 61 (1.80%) Serverless
9 59 (1.74%) IaaS
10 58 (1.71%) GCP
11 47 (1.38%) Cloud Computing
12 36 (1.06%) Dynamics 365
13 35 (1.03%) OneDrive
14 30 (0.88%) AWS Lambda
15 20 (0.59%) Google Workspace
16 18 (0.53%) PowerApps
16 18 (0.53%) Veeva
17 17 (0.50%) Power Automate
18 15 (0.44%) Amazon EC2
19 14 (0.41%) AWS CloudFormation
Communications & Networking
1 183 (5.39%) Firewall
2 133 (3.92%) DNS
3 124 (3.65%) WAN
4 120 (3.53%) LAN
5 117 (3.45%) TCP/IP
6 100 (2.94%) VPN
7 98 (2.89%) DHCP
8 57 (1.68%) Network Security
9 53 (1.56%) Internet
10 52 (1.53%) Wi-Fi
11 50 (1.47%) Wireless
12 49 (1.44%) SAN
13 40 (1.18%) Cisco ASA
14 37 (1.09%) Skype
14 37 (1.09%) VLAN
14 37 (1.09%) VoIP
15 32 (0.94%) Cisco IOS
15 32 (0.94%) HTTP
16 30 (0.88%) MPLS
17 29 (0.85%) BGP
Database & Business Intelligence
1 119 (3.50%) SQL Server
2 97 (2.86%) MySQL
3 90 (2.65%) Power BI
4 32 (0.94%) Relational Database
5 24 (0.71%) Big Data
6 22 (0.65%) PostgreSQL
7 21 (0.62%) Data Warehouse
7 21 (0.62%) NoSQL
7 21 (0.62%) Oracle Database
8 19 (0.56%) SQL Server Reporting Services
9 18 (0.53%) Azure SQL Database
9 18 (0.53%) RDBMS
10 17 (0.50%) Amazon RDS
11 16 (0.47%) SQL Server Integration Services
11 16 (0.47%) Tableau
12 14 (0.41%) Metadata
13 13 (0.38%) MongoDB
14 12 (0.35%) SQL Server 2012
15 11 (0.32%) Oracle Reports
16 10 (0.29%) Hadoop
Development Applications
1 97 (2.86%) JIRA
2 36 (1.06%) Git (software)
3 31 (0.91%) Jenkins
4 9 (0.27%) Bitbucket
5 7 (0.21%) Maven
6 6 (0.18%) Team Foundation Server
6 6 (0.18%) webpack
7 5 (0.15%) Ant
7 5 (0.15%) Eclipse
7 5 (0.15%) JUnit
7 5 (0.15%) Octopus Deploy
8 4 (0.12%) Gradle
8 4 (0.12%) Selenium
8 4 (0.12%) Zephyr
9 3 (0.088%) NUnit
9 3 (0.088%) PhpStorm
9 3 (0.088%) PHPUnit
9 3 (0.088%) Sonatype Nexus
9 3 (0.088%) Spinnaker
9 3 (0.088%) Xdebug
General
1 1,302 (38.34%) Social Skills
2 877 (25.82%) Retail
3 709 (20.88%) Finance
4 433 (12.75%) Analytical Skills
5 286 (8.42%) Organisational Skills
6 152 (4.48%) Public Sector
7 143 (4.21%) Legal
8 129 (3.80%) Presentation Skills
9 127 (3.74%) Law
10 90 (2.65%) Telecoms
11 82 (2.41%) Influencing Skills
12 80 (2.36%) Marketing
13 65 (1.91%) Inclusion and Diversity
14 63 (1.86%) Manufacturing
15 54 (1.59%) Banking
16 50 (1.47%) Back Office
17 37 (1.09%) Pharmaceutical
18 36 (1.06%) Billing
19 28 (0.82%) Front Office
20 24 (0.71%) Games
Job Titles
1 403 (11.87%) Service Manager
2 333 (9.81%) Analyst
3 315 (9.28%) Delivery Manager
4 276 (8.13%) Service Delivery Manager
5 231 (6.80%) IT Manager
6 125 (3.68%) IT Support
7 122 (3.59%) Consultant
8 118 (3.47%) Team Leader
9 114 (3.36%) IT Services Manager
10 112 (3.30%) Project Manager
11 103 (3.03%) Developer
11 103 (3.03%) Service Analyst
12 76 (2.24%) Senior Manager
12 76 (2.24%) Support Engineer
13 72 (2.12%) IT Services Delivery Manager
14 69 (2.03%) Architect
15 66 (1.94%) Administrator
15 66 (1.94%) Infrastructure Engineer
16 64 (1.88%) Operations Manager
17 63 (1.86%) Service Desk Manager
Libraries, Frameworks & Software Standards
1 66 (1.94%) HTML
1 66 (1.94%) React
2 63 (1.86%) CSS
3 59 (1.74%) Web Services
4 58 (1.71%) AngularJS
5 46 (1.35%) Node.js
6 44 (1.30%) .NET
7 32 (0.94%) Middleware
8 31 (0.91%) XML
9 28 (0.82%) Redux
10 25 (0.74%) JSON
10 25 (0.74%) REST
11 19 (0.56%) Ajax
12 17 (0.50%) LAMP
12 17 (0.50%) SOAP
13 16 (0.47%) Vue.js
14 14 (0.41%) RESTful
15 13 (0.38%) jQuery
15 13 (0.38%) Kafka
15 13 (0.38%) SAML
Miscellaneous
1 601 (17.70%) Management Information System
2 357 (10.51%) Self-Motivation
3 175 (5.15%) Driving Licence
4 113 (3.33%) Data Centre
5 71 (2.09%) User Experience
6 59 (1.74%) Data Protection Act
7 57 (1.68%) EPoS
8 46 (1.35%) Legacy Systems
9 41 (1.21%) Analytical Mindset
9 41 (1.21%) Hybrid Cloud
10 39 (1.15%) Renewable Energy
10 39 (1.15%) Replication
11 38 (1.12%) PDA
12 36 (1.06%) Enterprise Software
12 36 (1.06%) Video Conferencing
13 33 (0.97%) Public Cloud
14 30 (0.88%) Life Science
15 29 (0.85%) Cyberthreat
16 28 (0.82%) CCTV
16 28 (0.82%) Data Structures
Operating Systems
1 461 (13.57%) Windows
2 216 (6.36%) Windows Server
3 165 (4.86%) Windows 10
4 164 (4.83%) Linux
5 71 (2.09%) Unix
6 55 (1.62%) Windows Server 2016
7 49 (1.44%) Windows Server 2019
8 48 (1.41%) Android
8 48 (1.41%) Windows Server 2012
9 41 (1.21%) Windows 7
10 34 (1.00%) Mac OS X
11 31 (0.91%) Apple iOS
12 25 (0.74%) Mac OS
13 15 (0.44%) Windows Server 2003
14 14 (0.41%) Windows Server 2008
15 13 (0.38%) VMS
16 11 (0.32%) Red Hat Enterprise Linux
17 9 (0.27%) Windows 8
18 7 (0.21%) Windows XP
19 6 (0.18%) CentOS
Processes & Methodologies
1 906 (26.68%) ITIL
2 863 (25.41%) Line Management
3 722 (21.26%) Problem-Solving
4 699 (20.58%) Information Security
5 650 (19.14%) Facilities Management
6 560 (16.49%) DNA
7 508 (14.96%) Agile Software Development
8 468 (13.78%) Service Management
9 467 (13.75%) Project Management
10 342 (10.07%) Continuous Improvement
11 311 (9.16%) Project Delivery
12 271 (7.98%) Incident Management
13 261 (7.69%) Time Management
14 259 (7.63%) ITSM
15 238 (7.01%) Change Management
16 209 (6.15%) Stakeholder Management
17 204 (6.01%) Coaching
18 201 (5.92%) Decision-Making
19 200 (5.89%) Problem Management
20 198 (5.83%) DevOps
Programming Languages
1 277 (8.16%) SQL
2 174 (5.12%) PowerShell
3 134 (3.95%) C
4 105 (3.09%) JavaScript
5 91 (2.68%) Python
6 79 (2.33%) PHP
7 70 (2.06%) Java
8 44 (1.30%) C#
9 39 (1.15%) TypeScript
10 32 (0.94%) Go
11 27 (0.80%) VBA
12 26 (0.77%) Perl
13 18 (0.53%) Bash Shell
13 18 (0.53%) Ruby
13 18 (0.53%) T-SQL
14 13 (0.38%) C++
15 12 (0.35%) Shell Script
16 8 (0.24%) PL/SQL
16 8 (0.24%) VB.NET
17 6 (0.18%) ES6
Qualifications
1 351 (10.34%) Degree
2 158 (4.65%) Security Cleared
3 148 (4.36%) ITIL Certification
4 96 (2.83%) Microsoft Certification
5 90 (2.65%) SC Cleared
6 66 (1.94%) Computer Science Degree
7 61 (1.80%) ITIL Foundation Certificate
8 59 (1.74%) Cisco Certification
9 43 (1.27%) CCNA
9 43 (1.27%) HNC
9 43 (1.27%) MCSA
10 32 (0.94%) PMI Certification
11 30 (0.88%) CCNP
12 27 (0.80%) DV Cleared
12 27 (0.80%) PMP
13 23 (0.68%) PRINCE2 Certification
14 21 (0.62%) CIPD
14 21 (0.62%) MCSE
15 20 (0.59%) MCP
16 14 (0.41%) MBA
Quality Assurance & Compliance
1 631 (18.58%) SLA
2 101 (2.97%) QA
3 97 (2.86%) ISO/IEC 27001
4 96 (2.83%) GDPR
5 51 (1.50%) COBIT
6 45 (1.33%) PMO
7 33 (0.97%) PCI DSS
8 29 (0.85%) Cyber Essentials
9 24 (0.71%) ISO/IEC 20000
10 21 (0.62%) COSHH
10 21 (0.62%) Data Quality
11 20 (0.59%) Cyber Essentials PLUS
12 19 (0.56%) ISO 9001
13 15 (0.44%) BS25999
14 13 (0.38%) Accessibility
15 8 (0.24%) ISO 13485
16 6 (0.18%) Good Clinical Practice
16 6 (0.18%) NEBOSH
16 6 (0.18%) WCAG
17 5 (0.15%) ISO 22301
System Software
1 360 (10.60%) Active Directory
2 158 (4.65%) VMware Infrastructure
3 106 (3.12%) Hyper-V
4 46 (1.35%) Docker
5 33 (0.97%) vSphere
6 20 (0.59%) Virtual Desktop
7 19 (0.56%) XenDesktop
8 18 (0.53%) XenApp
9 16 (0.47%) BitLocker
10 12 (0.35%) Virtual Machines
10 12 (0.35%) Virtual Servers
11 10 (0.29%) Oracle RAC
11 10 (0.29%) VMware ESXi
12 9 (0.27%) Firmware
12 9 (0.27%) Microsoft App-V
12 9 (0.27%) VMware NSX
13 4 (0.12%) Citrix Hypervisor
13 4 (0.12%) Forefront TMG
13 4 (0.12%) Shibboleth
13 4 (0.12%) Veritas Cluster Server
Systems Management
1 118 (3.47%) Microsoft Intune
2 98 (2.89%) SCCM
3 49 (1.44%) Terraform
4 36 (1.06%) Ansible
5 21 (0.62%) Kubernetes
6 19 (0.56%) WSUS
7 17 (0.50%) Active Directory Federation Services
7 17 (0.50%) FortiGate
7 17 (0.50%) Jamf Pro
8 12 (0.35%) Nagios
8 12 (0.35%) vCenter Server
9 10 (0.29%) Grafana
9 10 (0.29%) Opscode Chef
9 10 (0.29%) SCOM
10 8 (0.24%) Data Guard
10 8 (0.24%) Icinga
10 8 (0.24%) Puppet
10 8 (0.24%) Single Sign-On
10 8 (0.24%) vRealize
11 7 (0.21%) McAfee ePO
Vendors
1 909 (26.77%) Microsoft
2 246 (7.24%) VMware
3 170 (5.01%) Cisco
4 168 (4.95%) ServiceNow
5 141 (4.15%) Oracle
6 126 (3.71%) Google
7 105 (3.09%) SAP
8 90 (2.65%) Citrix
9 60 (1.77%) Apple
9 60 (1.77%) Salesforce.com
10 51 (1.50%) CheckPoint
11 48 (1.41%) HP
12 41 (1.21%) Sony
13 36 (1.06%) Remedy
14 33 (0.97%) F5
15 31 (0.91%) Meraki
16 30 (0.88%) SolarWinds
17 28 (0.82%) IBM
18 24 (0.71%) Zscaler
19 23 (0.68%) Veeam