Period
to 21 November 2017

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 21 November 2017 with a comparison to the same period in the previous 2 years.

Services Delivery
UK > England
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 122 86 90
Rank change year-on-year -36 +4 +2
Permanent jobs citing Service Delivery 4572 5691 6440
As % of all permanent IT jobs advertised in England 2.70% 3.19% 3.15%
As % of the Processes & Methodologies category 3.00% 3.57% 3.55%
Number of salaries quoted 3362 4296 5027
England median annual salary £50,000 £47,500 £49,500
Median salary % change year-on-year +5.26% -4.04% +4.21%
10th Percentile £26,750 £27,000 £27,500
90th Percentile £77,500 £76,250 £75,000
UK median annual salary £49,039 £47,500 £48,654
% change year-on-year +3.24% -2.37% +2.43%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 152449 159358 181424
As % of all permanent IT jobs advertised in England 89.91% 89.39% 88.74%
Number of salaries quoted 121294 133740 151021
England median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +5.56%
10th Percentile £28,750 £28,250 £27,500
90th Percentile £80,000 £80,000 £77,500
UK median annual salary £50,000 £49,500 £47,500
% change year-on-year +1.01% +4.21% +5.56%

Service Delivery
Job Vacancy Trend in England

Job postings citing Service Delivery as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Delivery in England

Service Delivery
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in England.

Salary trend for Service Delivery in England

Service Delivery
Salary Histogram in England

The salary distribution of IT jobs citing Service Delivery in England over the 6 months to 21 November 2017.

Salary histogram for Service Delivery in England

Service Delivery
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the England region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +6 1888 £55,000 - 79
North of England -13 805 £43,500 -3.33% 54
South East -57 693 £45,000 -5.26% 42
Midlands -29 587 £45,000 - 30
West Midlands -25 439 £47,750 +6.73% 22
North West -35 379 £47,500 +5.56% 25
Yorkshire +2 322 £40,000 -5.88% 25
East of England -44 312 £45,000 -5.26% 19
South West -50 305 £45,000 +12.50% 13
East Midlands -29 149 £40,000 -11.11% 8
North East +35 105 £43,500 +2.35% 4
Service Delivery
UK

For the 6 months to 21 November 2017, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region with a requirement for Service Delivery.

1 1931 (42.24%) ITIL
2 1211 (26.49%) Finance
3 1113 (24.34%) Microsoft
4 1012 (22.13%) Windows
5 941 (20.58%) Service Management
6 715 (15.64%) Agile Software Development
7 708 (15.49%) Project Management
8 707 (15.46%) SLA
9 577 (12.62%) Active Directory
10 552 (12.07%) Degree
11 505 (11.05%) Change Management
12 501 (10.96%) Analytical Skills
13 498 (10.89%) VMware
14 490 (10.72%) SQL
15 473 (10.35%) Continuous Improvement
16 460 (10.06%) Problem Management
17 450 (9.84%) ITSM
18 444 (9.71%) Data Centre
19 443 (9.69%) Incident Management
20 426 (9.32%) Cisco
21 418 (9.14%) Stakeholder Management
22 408 (8.92%) Windows Server
23 404 (8.84%) Microsoft Office
24 384 (8.40%) Linux
25 379 (8.29%) Microsoft Azure
26 372 (8.14%) SQL Server
27 356 (7.79%) VMware Infrastructure
28 351 (7.68%) Security Cleared
29 333 (7.28%) Mentoring
30 331 (7.24%) Line Management

Service Delivery
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 191 (4.18%) SharePoint
2 188 (4.11%) MS Exchange
3 143 (3.13%) IIS
4 87 (1.90%) Skype for Business
5 83 (1.82%) Exchange Server 2010
6 60 (1.31%) Confluence
7 59 (1.29%) Exchange Server 2013
8 57 (1.25%) Apache
9 40 (0.87%) Exchange Server 2007
10 38 (0.83%) Tomcat
11 33 (0.72%) OpenStack
12 32 (0.70%) CMS
13 27 (0.59%) SharePoint 2010
14 23 (0.50%) Blackberry Enterprise Server
15 22 (0.48%) BizTalk Server
16 18 (0.39%) Exchange Server 2003
17 16 (0.35%) Cloud Foundry
17 16 (0.35%) WebLogic
18 15 (0.33%) JBoss
18 15 (0.33%) SharePoint 2013
Applications
1 404 (8.84%) Microsoft Office
2 250 (5.47%) Microsoft Excel
3 123 (2.69%) Microsoft PowerPoint
4 59 (1.29%) Microsoft Project
5 50 (1.09%) MS Visio
6 13 (0.28%) Spreadsheet
7 4 (0.087%) Chatbot
7 4 (0.087%) Maya
8 2 (0.044%) Adobe Creative Suite
8 2 (0.044%) HipChat
9 1 (0.022%) Adobe After Effects
9 1 (0.022%) Adobe Illustrator
9 1 (0.022%) Adobe Premiere
9 1 (0.022%) InDesign
9 1 (0.022%) InfoPath
9 1 (0.022%) Photoshop
9 1 (0.022%) SPSS
Business Applications
1 66 (1.44%) Dynamics CRM
2 37 (0.81%) Remedy ITSM
3 33 (0.72%) Dynamics AX
4 24 (0.52%) assyst
5 16 (0.35%) Dynamics NAV
5 16 (0.35%) SAP S/4HANA
6 10 (0.22%) RiskWrite
6 10 (0.22%) SAP ERP
7 8 (0.17%) BusinessWorks
7 8 (0.17%) Oracle EBS
8 7 (0.15%) SAP SD
9 6 (0.13%) SAP MM
10 5 (0.11%) Magento
10 5 (0.11%) ResourceLink
10 5 (0.11%) SAP GRC
10 5 (0.11%) SAP Hybris
11 4 (0.087%) MetaTrader
11 4 (0.087%) SAP EWM
11 4 (0.087%) SAP IS-U
11 4 (0.087%) SAP SM
Cloud Services
1 379 (8.29%) Microsoft Azure
2 322 (7.04%) Office 365
3 200 (4.37%) Amazon AWS
4 137 (3.00%) SaaS
5 94 (2.06%) IaaS
6 71 (1.55%) PaaS
7 37 (0.81%) Cloud Computing
8 34 (0.74%) Dynamics 365
9 28 (0.61%) Google Cloud Platform
10 17 (0.37%) GitHub
10 17 (0.37%) OneDrive
11 16 (0.35%) Azure Active Directory
11 16 (0.35%) Mimecast
12 11 (0.24%) Serverless
13 10 (0.22%) SuccessFactors
14 9 (0.20%) Amazon EC2
15 8 (0.17%) Dropbox
15 8 (0.17%) Yammer
16 7 (0.15%) OpenDNS
17 6 (0.13%) AWS CloudFormation
Communications & Networking
1 306 (6.69%) Firewall
2 280 (6.12%) WAN
3 248 (5.42%) LAN
4 172 (3.76%) VPN
5 161 (3.52%) TCP/IP
6 137 (3.00%) DNS
7 126 (2.76%) VoIP
8 120 (2.62%) SAN
9 116 (2.54%) Wireless
10 106 (2.32%) MPLS
11 104 (2.27%) Internet
11 104 (2.27%) Network Security
12 86 (1.88%) SSL
13 84 (1.84%) DHCP
14 75 (1.64%) Skype
15 69 (1.51%) OSPF
16 60 (1.31%) Cisco ASA
17 57 (1.25%) BGP
18 53 (1.16%) VLAN
19 45 (0.98%) Ethernet
Database & Business Intelligence
1 372 (8.14%) SQL Server
2 91 (1.99%) SQL Server Integration Services
3 84 (1.84%) MySQL
4 61 (1.33%) SQL Server Reporting Services
5 53 (1.16%) Data Warehouse
6 51 (1.12%) SQL Server 2012
7 43 (0.94%) Big Data
8 39 (0.85%) PostgreSQL
9 32 (0.70%) MongoDB
10 31 (0.68%) Oracle Database
10 31 (0.68%) SQL Server Analysis Services
11 28 (0.61%) SQL Server 2008
12 27 (0.59%) NoSQL
13 26 (0.57%) Relational Database
14 23 (0.50%) Hadoop
15 22 (0.48%) SQL Server 2016
16 21 (0.46%) Apache Cassandra
16 21 (0.46%) BusinessObjects
17 20 (0.44%) Power BI
18 17 (0.37%) Data Mining
Development Applications
1 105 (2.30%) JIRA
2 61 (1.33%) Git (software)
2 61 (1.33%) Jenkins
3 53 (1.16%) NUnit
4 48 (1.05%) MSTest
5 44 (0.96%) Visual Studio
6 39 (0.85%) Team Foundation Server
7 30 (0.66%) TeamCity
8 22 (0.48%) Atlassian Bamboo
8 22 (0.48%) JUnit
9 21 (0.46%) Bitbucket
10 20 (0.44%) Selenium
11 19 (0.42%) Eclipse
12 18 (0.39%) Octopus Deploy
13 17 (0.37%) Cucumber
13 17 (0.37%) Zephyr
14 14 (0.31%) NuGet
14 14 (0.31%) Subversion
15 13 (0.28%) EasyMock
16 11 (0.24%) MSBuild
General
1 1211 (26.49%) Finance
2 251 (5.49%) Banking
3 249 (5.45%) Retail
4 225 (4.92%) Telecoms
5 159 (3.48%) Marketing
6 155 (3.39%) Legal
7 121 (2.65%) Investment Banking
8 109 (2.38%) Manufacturing
9 93 (2.03%) Retail Banking
10 82 (1.79%) Billing
11 81 (1.77%) Back Office
11 81 (1.77%) Military
12 76 (1.66%) Publishing
13 61 (1.33%) Electronics
14 60 (1.31%) Law
15 51 (1.12%) Advertising
16 47 (1.03%) Financial Institution
17 32 (0.70%) Automotive
18 28 (0.61%) Spanish Language
19 26 (0.57%) Pharmaceutical
Job Titles
1 816 (17.85%) Service Manager
2 608 (13.30%) Delivery Manager
3 564 (12.34%) Services Delivery Manager
4 547 (11.96%) Analyst
5 317 (6.93%) IT Manager
6 241 (5.27%) Architect
7 216 (4.72%) Consultant
8 175 (3.83%) Support Analyst
9 158 (3.46%) Support Engineer
10 157 (3.43%) Project Manager
11 146 (3.19%) IT Services Manager
12 144 (3.15%) Infrastructure Engineer
13 141 (3.08%) Service Analyst
14 140 (3.06%) Developer
15 121 (2.65%) Technical Manager
16 120 (2.62%) IT Support
17 119 (2.60%) Team Leader
18 116 (2.54%) Applications Support
19 109 (2.38%) ITIL Manager
20 107 (2.34%) Senior Manager
Libraries, Frameworks & Software Standards
1 246 (5.38%) .NET
2 188 (4.11%) Web Services
3 158 (3.46%) HTML
4 152 (3.32%) XML
5 129 (2.82%) CSS
6 91 (1.99%) SOAP
7 86 (1.88%) ASP.NET
8 77 (1.68%) jQuery
9 67 (1.47%) XSLT
10 59 (1.29%) Middleware
11 54 (1.18%) WCF
12 53 (1.16%) RESTful
13 51 (1.12%) REST
14 50 (1.09%) Silverlight
14 50 (1.09%) WPF
15 46 (1.01%) LINQ
15 46 (1.01%) WF
16 40 (0.87%) AngularJS
16 40 (0.87%) JSON
17 38 (0.83%) HTML5
Miscellaneous
1 501 (10.96%) Analytical Skills
2 444 (9.71%) Data Centre
3 316 (6.91%) Management Information System
4 167 (3.65%) Computer Science
5 152 (3.32%) User Experience
6 91 (1.99%) Virtual Team
7 80 (1.75%) Foreign Exchange (FX)
8 65 (1.42%) Clustering
8 65 (1.42%) Fixed Income
9 56 (1.22%) Driving Licence
10 53 (1.16%) Replication
11 51 (1.12%) Enterprise Software
12 49 (1.07%) Hedge funds
13 48 (1.05%) Blackberry
13 48 (1.05%) Public Cloud
14 43 (0.94%) Hybrid Cloud
15 39 (0.85%) NHS
16 38 (0.83%) Greenfield Project
17 35 (0.77%) Video Conferencing
18 33 (0.72%) Fat Client
Operating Systems
1 1012 (22.13%) Windows
2 408 (8.92%) Windows Server
3 384 (8.40%) Linux
4 230 (5.03%) Windows Server 2008
5 221 (4.83%) Windows Server 2012
6 201 (4.40%) Windows 7
7 197 (4.31%) Unix
8 175 (3.83%) Windows 10
9 82 (1.79%) Windows Server 2003
10 58 (1.27%) Solaris
11 56 (1.22%) Red Hat Enterprise Linux
12 45 (0.98%) CentOS
13 41 (0.90%) Windows 8
14 36 (0.79%) Android
14 36 (0.79%) Windows XP
15 30 (0.66%) Apple iOS
16 26 (0.57%) AIX
17 15 (0.33%) Mac OS X
18 10 (0.22%) Mac OS
18 10 (0.22%) Windows Mobile
Processes & Methodologies
1 1931 (42.24%) ITIL
2 941 (20.58%) Service Management
3 715 (15.64%) Agile Software Development
4 708 (15.49%) Project Management
5 505 (11.05%) Change Management
6 473 (10.35%) Continuous Improvement
7 460 (10.06%) Problem Management
8 450 (9.84%) ITSM
9 443 (9.69%) Incident Management
10 418 (9.14%) Stakeholder Management
11 333 (7.28%) Mentoring
12 331 (7.24%) Line Management
13 327 (7.15%) PRINCE2
14 306 (6.69%) ITIL V3
15 267 (5.84%) Presales
16 246 (5.38%) Service Delivery Management
17 238 (5.21%) CRM
18 237 (5.18%) IT Strategy
19 236 (5.16%) Business Intelligence
19 236 (5.16%) DevOps
Programming Languages
1 490 (10.72%) SQL
2 253 (5.53%) Java
3 243 (5.31%) PowerShell
4 203 (4.44%) JavaScript
5 187 (4.09%) C#
6 169 (3.70%) Python
7 117 (2.56%) C
8 93 (2.03%) T-SQL
9 84 (1.84%) C++
10 74 (1.62%) PL/SQL
11 68 (1.49%) Bash Shell
12 66 (1.44%) Perl
13 58 (1.27%) PHP
14 44 (0.96%) Ruby
15 34 (0.74%) Shell Script
16 19 (0.42%) VB
17 18 (0.39%) RPG
18 16 (0.35%) VB.NET
19 13 (0.28%) VBScript
20 11 (0.24%) R
Qualifications
1 552 (12.07%) Degree
2 351 (7.68%) Security Cleared
3 292 (6.39%) ITIL Certification
4 218 (4.77%) Cisco Certification
5 196 (4.29%) SC Cleared
6 186 (4.07%) Microsoft Certification
7 141 (3.08%) CCNA
8 120 (2.62%) CCNP
9 110 (2.41%) MCSE
10 104 (2.27%) Computer Science Degree
10 104 (2.27%) DV Cleared
11 88 (1.92%) CISSP
11 88 (1.92%) ITIL Foundation Certificate
12 65 (1.42%) ISEB
13 56 (1.22%) CISM
13 56 (1.22%) MCP
14 54 (1.18%) PMI Certification
15 49 (1.07%) MCSA
15 49 (1.07%) VMware Certified Professional (VCP)
16 40 (0.87%) MCITP
Quality Assurance & Compliance
1 707 (15.46%) SLA
2 161 (3.52%) QA
3 114 (2.49%) ISO/IEC 27001
4 83 (1.82%) PCI DSS
5 60 (1.31%) ISO/IEC 20000
6 58 (1.27%) PMO
7 48 (1.05%) GDPR
8 41 (0.90%) COBIT
9 40 (0.87%) Data Quality
10 30 (0.66%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 20 (0.44%) ISO 9001
12 14 (0.31%) HMG Security Policy Framework
13 10 (0.22%) ISO 22301
14 9 (0.20%) GxP
15 8 (0.17%) Sarbanes-Oxley
16 6 (0.13%) Cyber Essentials
16 6 (0.13%) GPG13
17 4 (0.087%) 21 CFR Part 11
18 3 (0.066%) GAMP
18 3 (0.066%) TickIT
System Software
1 577 (12.62%) Active Directory
2 356 (7.79%) VMware Infrastructure
3 191 (4.18%) Hyper-V
4 89 (1.95%) VMware ESXi
5 77 (1.68%) XenApp
6 51 (1.12%) XenDesktop
7 46 (1.01%) Virtual Desktop
8 36 (0.79%) Docker
8 36 (0.79%) vSphere
9 33 (0.72%) Microsoft App-V
10 31 (0.68%) Virtual Machines
11 27 (0.59%) BitLocker
12 22 (0.48%) Terminal Services
13 15 (0.33%) Firmware
14 14 (0.31%) DFS Replication
15 11 (0.24%) Xen
15 11 (0.24%) XenServer
16 10 (0.22%) Virtual Servers
17 9 (0.20%) NFS
18 8 (0.17%) Oracle RAC
Systems Management
1 166 (3.63%) SCCM
2 78 (1.71%) SCOM
3 64 (1.40%) Puppet
4 52 (1.14%) Ansible
4 52 (1.14%) Tivoli Storage Manager
5 45 (0.98%) Opscode Chef
6 44 (0.96%) vCenter Server
7 37 (0.81%) Nagios
7 37 (0.81%) SCVMM
8 27 (0.59%) Backup Exec
9 22 (0.48%) SCOrch
9 22 (0.48%) WSUS
10 19 (0.42%) SCDPM
10 19 (0.42%) Tivoli
11 18 (0.39%) XenMobile
12 17 (0.37%) NetBackup
13 16 (0.35%) Kubernetes
14 15 (0.33%) Forefront Identity Manager
14 15 (0.33%) Norton AntiVirus
15 14 (0.31%) Cisco Prime
Vendors
1 1113 (24.34%) Microsoft
2 498 (10.89%) VMware
3 426 (9.32%) Cisco
4 286 (6.26%) Citrix
5 221 (4.83%) HP
6 215 (4.70%) Oracle
7 164 (3.59%) SAP
8 110 (2.41%) Juniper
9 108 (2.36%) CheckPoint
10 104 (2.27%) F5
11 103 (2.25%) ServiceNow
12 94 (2.06%) SolarWinds
13 89 (1.95%) Dell
14 86 (1.88%) Red Hat
14 86 (1.88%) Xerox
15 71 (1.55%) IBM
16 63 (1.38%) Murex
17 62 (1.36%) NetApp
18 60 (1.31%) Remedy
19 59 (1.29%) Veritas