Period
to 25 September 2018

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 25 September 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
UK > England
6 months to
25 Sep 2018
Same period 2017 Same period 2016
Rank 124 122 87
Rank change year-on-year -2 -35 +4
Permanent jobs citing Service Delivery 4,162 4,467 5,695
As % of all permanent IT jobs advertised in England 2.66% 2.70% 3.15%
As % of the Processes & Methodologies category 2.92% 2.94% 3.47%
Number of salaries quoted 3,042 3,370 4,356
England median annual salary £52,500 £47,500 £50,000
Median salary % change year-on-year +10.53% -5.00% +2.04%
10th Percentile £28,000 £26,250 £27,500
90th Percentile £82,500 £77,500 £77,500
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - -1.21%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 142,352 151,702 164,210
As % of all permanent IT jobs advertised in England 91.08% 91.55% 90.91%
Number of salaries quoted 114,184 120,485 138,470
England median annual salary £50,500 £50,000 £50,000
Median salary % change year-on-year +1.00% - +5.26%
10th Percentile £29,750 £28,500 £27,750
90th Percentile £83,750 £80,000 £78,750
UK median annual salary £50,000 £50,000 £48,000
% change year-on-year - +4.17% +1.05%

Service Delivery
Job Vacancy Trend in England

Job postings citing Service Delivery as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Delivery in England

Service Delivery
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in England.

Salary trend for Service Delivery in England

Service Delivery
Salary Histogram in England

The salary distribution of IT jobs citing Service Delivery in England over the 6 months to 25 September 2018.

Salary histogram for Service Delivery in England

Service Delivery
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the England region over the 6 months to 25 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -24 1,473 £60,000 +9.09% 173
South East +41 783 £50,000 +11.11% 83
North of England -18 609 £45,000 +5.26% 87
Midlands +18 598 £50,000 +11.11% 83
West Midlands +24 486 £55,000 +12.55% 58
South West +27 385 £45,000 +5.88% 47
North West -15 333 £46,000 +2.22% 39
East of England +15 311 £45,000 - 34
Yorkshire -6 239 £45,000 +5.88% 44
East Midlands -26 111 £44,500 +11.25% 24
North East -45 37 £52,500 +32.69% 4
Service Delivery
UK

For the 6 months to 25 September 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for Service Delivery.

1 1,797 (43.18%) ITIL
2 979 (23.52%) Microsoft
3 942 (22.63%) Finance
4 855 (20.54%) Service Management
5 828 (19.89%) Agile Software Development
6 760 (18.26%) Windows
7 712 (17.11%) Project Management
8 653 (15.69%) SLA
9 509 (12.23%) Data Centre
10 501 (12.04%) Stakeholder Management
11 487 (11.70%) Degree
12 478 (11.48%) Analytical Skills
12 478 (11.48%) Problem-Solving
13 451 (10.84%) Active Directory
14 441 (10.60%) Microsoft Azure
15 432 (10.38%) Continuous Improvement
16 428 (10.28%) ITSM
17 424 (10.19%) VMware
18 364 (8.75%) Presales
19 362 (8.70%) Amazon AWS
20 360 (8.65%) Cisco
21 353 (8.48%) Change Management
22 352 (8.46%) Security Cleared
23 349 (8.39%) SQL
24 347 (8.34%) Firewall
25 338 (8.12%) VMware Infrastructure
26 332 (7.98%) Office 365
27 330 (7.93%) ITIL Certification
28 328 (7.88%) Linux
29 317 (7.62%) DevOps

Service Delivery
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 197 (4.73%) SharePoint
2 169 (4.06%) MS Exchange
3 91 (2.19%) IIS
4 68 (1.63%) Confluence
5 62 (1.49%) Skype for Business
6 52 (1.25%) Apache
7 45 (1.08%) Exchange Server 2010
8 41 (0.99%) CMS
9 37 (0.89%) Tomcat
10 30 (0.72%) Exchange Server 2013
11 16 (0.38%) SharePoint 2010
12 15 (0.36%) SharePoint 2013
13 14 (0.34%) Exchange Server 2007
13 14 (0.34%) IBM Notes
13 14 (0.34%) OpenStack
14 13 (0.31%) WebLogic
15 12 (0.29%) Elasticsearch
15 12 (0.29%) SharePoint Server
16 11 (0.26%) Blackberry Enterprise Server
17 10 (0.24%) Apache Solr
Applications
1 297 (7.14%) Microsoft Office
2 276 (6.63%) Microsoft Excel
3 166 (3.99%) Microsoft PowerPoint
4 76 (1.83%) Microsoft Project
5 54 (1.30%) MS Visio
6 38 (0.91%) Spreadsheet
7 8 (0.19%) Acrobat
8 6 (0.14%) InfoPath
9 4 (0.096%) Chatbot
10 3 (0.072%) Stata
11 2 (0.048%) AutoCAD
11 2 (0.048%) SPSS
12 1 (0.024%) Adobe Captivate
12 1 (0.024%) Maya
Business Applications
1 58 (1.39%) Dynamics CRM
2 51 (1.23%) Dynamics AX
3 22 (0.53%) Remedy ITSM
4 21 (0.50%) Magento
5 15 (0.36%) Dynamics NAV
6 13 (0.31%) SAP MDG
7 12 (0.29%) SAP S/4HANA
8 11 (0.26%) BusinessWorks
9 9 (0.22%) assyst
9 9 (0.22%) Oracle Applications
9 9 (0.22%) Oracle Assets
9 9 (0.22%) Oracle Cash Management
9 9 (0.22%) Oracle EBS
9 9 (0.22%) Oracle EBS R12
9 9 (0.22%) Oracle Financials
9 9 (0.22%) Oracle General Ledger
9 9 (0.22%) Oracle Payables
9 9 (0.22%) Oracle Receivables
9 9 (0.22%) SAP Hybris
10 8 (0.19%) NetSuite
Cloud Services
1 441 (10.60%) Microsoft Azure
2 362 (8.70%) Amazon AWS
3 332 (7.98%) Office 365
4 214 (5.14%) SaaS
5 146 (3.51%) IaaS
6 115 (2.76%) PaaS
7 57 (1.37%) Serverless
8 50 (1.20%) Google Cloud Platform
9 43 (1.03%) Cloud Computing
9 43 (1.03%) Dynamics 365
10 34 (0.82%) Azure Data Factory
11 30 (0.72%) Amazon EC2
11 30 (0.72%) Cortana Intelligence Suite
12 22 (0.53%) AWS CloudFormation
13 20 (0.48%) Amazon S3
14 19 (0.46%) Amazon CloudWatch
15 13 (0.31%) Azure Functions
16 11 (0.26%) GitHub
17 10 (0.24%) Azure Active Directory
17 10 (0.24%) Boomi
Communications & Networking
1 347 (8.34%) Firewall
2 231 (5.55%) WAN
3 200 (4.81%) LAN
4 141 (3.39%) TCP/IP
4 141 (3.39%) VPN
5 136 (3.27%) DNS
6 115 (2.76%) SAN
7 107 (2.57%) Network Security
8 102 (2.45%) Internet
9 94 (2.26%) Wireless
10 87 (2.09%) DHCP
11 81 (1.95%) Skype
12 71 (1.71%) VoIP
13 63 (1.51%) Cisco ASA
14 51 (1.23%) VLAN
15 44 (1.06%) OSPF
15 44 (1.06%) Unified Communications
16 43 (1.03%) MPLS
17 38 (0.91%) Intrusion Detection
18 36 (0.86%) Software-Defined Networking
Database & Business Intelligence
1 297 (7.14%) SQL Server
2 126 (3.03%) Big Data
3 60 (1.44%) SQL Server Reporting Services
4 59 (1.42%) SQL Server Integration Services
5 57 (1.37%) Power BI
6 54 (1.30%) Data Warehouse
7 37 (0.89%) MySQL
8 36 (0.86%) SQL Server 2012
9 35 (0.84%) Data Lake
10 32 (0.77%) Azure SQL Database
11 29 (0.70%) PostgreSQL
12 28 (0.67%) Hadoop
13 25 (0.60%) Oracle Database
14 21 (0.50%) SAP HANA
15 20 (0.48%) Relational Database
15 20 (0.48%) SQL Server Analysis Services
16 19 (0.46%) BusinessObjects
16 19 (0.46%) Oracle Exadata
17 16 (0.38%) Amazon RDS
18 15 (0.36%) SQL Server 2008
Development Applications
1 118 (2.84%) JIRA
2 113 (2.72%) Git (software)
3 79 (1.90%) Jenkins
4 75 (1.80%) Visual Studio
5 33 (0.79%) NUnit
6 32 (0.77%) Octopus Deploy
6 32 (0.77%) TeamCity
7 29 (0.70%) Maven
8 28 (0.67%) MSTest
9 27 (0.65%) Visual Studio Team System
10 22 (0.53%) Atlassian Bamboo
11 15 (0.36%) JUnit
11 15 (0.36%) Team Foundation Server
12 14 (0.34%) GitLab
12 14 (0.34%) Subversion
13 13 (0.31%) Bitbucket
13 13 (0.31%) EasyMock
14 12 (0.29%) Selenium
15 9 (0.22%) Oracle Forms
16 8 (0.19%) VSS/SourceSafe
General
1 942 (22.63%) Finance
2 265 (6.37%) Retail
3 243 (5.84%) Telecoms
4 224 (5.38%) Marketing
5 161 (3.87%) Banking
6 124 (2.98%) Legal
7 75 (1.80%) Billing
8 64 (1.54%) Law
9 61 (1.47%) Manufacturing
10 46 (1.11%) Advertising
11 42 (1.01%) Publishing
12 34 (0.82%) Investment Banking
13 26 (0.62%) Back Office
14 25 (0.60%) Military
15 23 (0.55%) Electronics
15 23 (0.55%) Financial Institution
15 23 (0.55%) Local Government
16 22 (0.53%) French Language
17 18 (0.43%) Games
18 14 (0.34%) Pharmaceutical
Job Titles
1 698 (16.77%) Service Manager
2 516 (12.40%) Delivery Manager
3 501 (12.04%) Analyst
4 456 (10.96%) Services Delivery Manager
5 424 (10.19%) IT Manager
6 351 (8.43%) Architect
7 214 (5.14%) Consultant
8 186 (4.47%) IT Services Manager
9 157 (3.77%) Service Analyst
10 145 (3.48%) Solutions Architect
11 129 (3.10%) Project Manager
12 124 (2.98%) Administrator
13 115 (2.76%) Support Analyst
14 107 (2.57%) Business Analyst
15 96 (2.31%) Developer
16 94 (2.26%) Network Engineer
16 94 (2.26%) Senior Manager
17 89 (2.14%) Support Engineer
18 88 (2.11%) Team Leader
19 84 (2.02%) Technical Manager
Libraries, Frameworks & Software Standards
1 240 (5.77%) .NET
2 140 (3.36%) Web Services
3 88 (2.11%) HTML
4 83 (1.99%) CSS
5 80 (1.92%) .NET Framework
6 79 (1.90%) XML
7 60 (1.44%) ASP.NET
8 56 (1.35%) WCF
9 50 (1.20%) SOAP
10 42 (1.01%) RESTful
11 40 (0.96%) XSLT
12 38 (0.91%) jQuery
13 31 (0.74%) WF
14 30 (0.72%) J2EE
14 30 (0.72%) WPF
15 29 (0.70%) AngularJS
15 29 (0.70%) Middleware
15 29 (0.70%) REST
16 28 (0.67%) Silverlight
16 28 (0.67%) Spring
Miscellaneous
1 509 (12.23%) Data Centre
2 478 (11.48%) Analytical Skills
3 311 (7.47%) Self-Motivation
4 295 (7.09%) Management Information System
5 122 (2.93%) User Experience
6 120 (2.88%) Computer Science
7 88 (2.11%) Virtual Team
8 82 (1.97%) Fintech
9 77 (1.85%) Driving Licence
10 72 (1.73%) Mobile App
11 68 (1.63%) Enterprise Software
12 66 (1.59%) Public Cloud
13 56 (1.35%) Replication
14 50 (1.20%) Hybrid Cloud
15 48 (1.15%) CMDB
16 45 (1.08%) Fat Client
16 45 (1.08%) Thin Client
17 43 (1.03%) NHS
18 34 (0.82%) Blackberry
19 27 (0.65%) Video Conferencing
Operating Systems
1 760 (18.26%) Windows
2 328 (7.88%) Linux
3 283 (6.80%) Windows Server
4 175 (4.20%) Windows 10
5 153 (3.68%) Windows 7
6 115 (2.76%) Windows Server 2008
7 114 (2.74%) Windows Server 2012
8 113 (2.72%) Unix
9 68 (1.63%) Red Hat Enterprise Linux
10 62 (1.49%) Apple iOS
11 55 (1.32%) CentOS
12 52 (1.25%) Android
13 30 (0.72%) Windows 8
14 22 (0.53%) Windows Server 2003
15 21 (0.50%) Mac OS
16 17 (0.41%) Ubuntu
17 16 (0.38%) Windows XP
18 11 (0.26%) Mac OS X
19 7 (0.17%) Fedora
20 5 (0.12%) Solaris
Processes & Methodologies
1 1,797 (43.18%) ITIL
2 855 (20.54%) Service Management
3 828 (19.89%) Agile Software Development
4 712 (17.11%) Project Management
5 501 (12.04%) Stakeholder Management
6 478 (11.48%) Problem-Solving
7 432 (10.38%) Continuous Improvement
8 428 (10.28%) ITSM
9 364 (8.75%) Presales
10 353 (8.48%) Change Management
11 317 (7.62%) DevOps
12 299 (7.18%) ITIL V3
13 289 (6.94%) Service Delivery Management
14 284 (6.82%) PRINCE2
14 284 (6.82%) Problem Management
15 271 (6.51%) Incident Management
16 243 (5.84%) CRM
17 232 (5.57%) Information Security
18 223 (5.36%) Line Management
19 220 (5.29%) Service Design
Programming Languages
1 349 (8.39%) SQL
2 222 (5.33%) PowerShell
3 198 (4.76%) Java
4 171 (4.11%) C#
5 131 (3.15%) Python
6 120 (2.88%) JavaScript
7 115 (2.76%) C
8 77 (1.85%) T-SQL
9 54 (1.30%) C++
10 51 (1.23%) Bash Shell
11 46 (1.11%) PL/SQL
12 45 (1.08%) PHP
13 44 (1.06%) Perl
14 30 (0.72%) U-SQL
15 28 (0.67%) Shell Script
16 26 (0.62%) Ruby
17 24 (0.58%) VB
18 11 (0.26%) Korn
18 11 (0.26%) RPG
18 11 (0.26%) VB.NET
Qualifications
1 487 (11.70%) Degree
2 352 (8.46%) Security Cleared
3 330 (7.93%) ITIL Certification
4 209 (5.02%) SC Cleared
5 183 (4.40%) Microsoft Certification
6 169 (4.06%) Cisco Certification
7 112 (2.69%) CCNA
8 108 (2.59%) CCNP
9 107 (2.57%) CISSP
10 89 (2.14%) ISEB
11 88 (2.11%) MCSE
12 85 (2.04%) Computer Science Degree
13 80 (1.92%) PMI Certification
14 71 (1.71%) PMP
15 61 (1.47%) DV Cleared
16 59 (1.42%) CISM
17 43 (1.03%) VMware Certified Professional (VCP)
18 42 (1.01%) MCP
19 39 (0.94%) ITIL Foundation Certificate
20 38 (0.91%) MCSA
Quality Assurance & Compliance
1 653 (15.69%) SLA
2 193 (4.64%) ISO/IEC 27001
3 184 (4.42%) QA
4 168 (4.04%) GDPR
5 87 (2.09%) PMO
6 68 (1.63%) PCI DSS
7 53 (1.27%) ISO/IEC 20000
8 37 (0.89%) COBIT
9 31 (0.74%) Cyber Essentials
10 28 (0.67%) Data Quality
11 25 (0.60%) Cyber Essentials PLUS
12 22 (0.53%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 20 (0.48%) ISO 9001
14 19 (0.46%) GPG13
15 16 (0.38%) HMG Security Policy Framework
16 12 (0.29%) ISO 14001
16 12 (0.29%) Sarbanes-Oxley
17 11 (0.26%) PSD2
18 6 (0.14%) EMIR
18 6 (0.14%) MiFID
System Software
1 451 (10.84%) Active Directory
2 338 (8.12%) VMware Infrastructure
3 179 (4.30%) Hyper-V
4 63 (1.51%) Docker
5 62 (1.49%) XenApp
6 59 (1.42%) vSphere
7 50 (1.20%) VMware ESXi
8 47 (1.13%) XenDesktop
9 43 (1.03%) Virtual Desktop
10 36 (0.86%) Virtual Machines
11 31 (0.74%) Microsoft App-V
12 21 (0.50%) Terminal Services
13 20 (0.48%) BitLocker
14 14 (0.34%) Firmware
15 12 (0.29%) NFS
16 11 (0.26%) Terminal Server
16 11 (0.26%) VMware Server
17 10 (0.24%) ProxySG
17 10 (0.24%) Virtual Servers
18 8 (0.19%) KVM
Systems Management
1 142 (3.41%) SCCM
2 76 (1.83%) Puppet
3 51 (1.23%) Ansible
4 46 (1.11%) SCVMM
5 40 (0.96%) vCenter Server
6 39 (0.94%) SCOM
7 31 (0.74%) Kubernetes
7 31 (0.74%) Nagios
8 29 (0.70%) Backup Exec
9 27 (0.65%) EMC NetWorker
9 27 (0.65%) Opscode Chef
10 26 (0.62%) Terraform
11 21 (0.50%) NetBackup
12 18 (0.43%) Microsoft Intune
12 18 (0.43%) ZABBIX
13 17 (0.41%) Cacti
14 16 (0.38%) AirWatch
14 16 (0.38%) Norton AntiVirus
14 16 (0.38%) ServiceCenter
15 15 (0.36%) Cisco CUCM
Vendors
1 979 (23.52%) Microsoft
2 424 (10.19%) VMware
3 360 (8.65%) Cisco
4 261 (6.27%) Citrix
5 164 (3.94%) Oracle
6 161 (3.87%) SAP
7 159 (3.82%) HP
8 141 (3.39%) ServiceNow
9 134 (3.22%) CheckPoint
10 93 (2.23%) Juniper
11 89 (2.14%) Fortinet
12 86 (2.07%) EMC
13 80 (1.92%) Google
14 79 (1.90%) F5
15 76 (1.83%) Dell
16 74 (1.78%) Red Hat
17 72 (1.73%) Veeam
18 68 (1.63%) Salesforce.com
19 66 (1.59%) SolarWinds
20 61 (1.47%) Apple