Period
to 29 January 2020

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 29 January 2020 with a comparison to the same period in the previous 2 years.

Service Delivery
UK > England
6 months to
29 Jan 2020
Same period 2019 Same period 2018
Rank 130 119 118
Rank change year-on-year -11 -1 -22
Permanent jobs citing Service Delivery 2,977 3,972 4,564
As % of all permanent IT jobs advertised in England 2.57% 2.81% 2.81%
As % of the Processes & Methodologies category 2.79% 3.05% 3.05%
Number of salaries quoted 2,301 2,817 3,314
England median annual salary £50,500 £50,000 £50,000
Median salary % change year-on-year +1.00% - +5.26%
10th Percentile £28,750 £28,750 £28,000
90th Percentile £80,000 £82,500 £77,500
UK median annual salary £50,000 £50,000 £50,000

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 106,605 130,334 149,697
As % of all permanent IT jobs advertised in England 91.98% 92.19% 92.22%
Number of salaries quoted 85,086 103,853 122,141
England median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% -
10th Percentile £30,750 £30,000 £28,750
90th Percentile £88,750 £85,000 £81,250
UK median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +4.17%

Service Delivery
Job Vacancy Trend in England

Job postings citing Service Delivery as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Delivery in England

Service Delivery
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in England.

Salary trend for Service Delivery in England

Service Delivery
Salary Histogram in England

The salary distribution of IT jobs citing Service Delivery in England over the 6 months to 29 January 2020.

Salary histogram for Service Delivery in England

Service Delivery
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the England region over the 6 months to 29 January 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -42 917 £57,500 -4.17% 121
South East +15 629 £52,500 +5.00% 118
North of England +29 543 £45,000 - 132
Midlands -23 432 £47,500 - 72
West Midlands -33 268 £51,228 +7.85% 40
North West +2 245 £50,000 +11.11% 60
South West 0 241 £45,000 +12.50% 43
Yorkshire +26 220 £45,000 - 56
East of England +14 209 £50,984 -6.88% 51
East Midlands +29 164 £42,500 -10.53% 32
North East +43 78 £39,087 -6.55% 16
Service Delivery
UK

For the 6 months to 29 January 2020, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for Service Delivery.

1 1,192 (40.04%) ITIL
2 665 (22.34%) Microsoft
3 653 (21.93%) Service Management
4 615 (20.66%) Windows
5 591 (19.85%) Finance
6 557 (18.71%) Agile Software Development
7 462 (15.52%) Project Management
8 424 (14.24%) SLA
9 410 (13.77%) Azure
10 409 (13.74%) Active Directory
11 384 (12.90%) Office 365
12 349 (11.72%) Project Delivery
13 322 (10.82%) Change Management
14 313 (10.51%) VMware
15 310 (10.41%) Problem-Solving
16 291 (9.77%) Degree
17 290 (9.74%) Stakeholder Management
18 282 (9.47%) Continuous Improvement
19 270 (9.07%) ITSM
20 262 (8.80%) SQL
20 262 (8.80%) Analytical Skills
21 253 (8.50%) DevOps
22 244 (8.20%) Data Centre
23 243 (8.16%) Mentoring
24 231 (7.76%) Cisco
25 221 (7.42%) VMware Infrastructure
26 219 (7.36%) Incident Management
27 215 (7.22%) Microsoft Office
27 215 (7.22%) Linux
28 212 (7.12%) Firewall

Service Delivery
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 109 (3.66%) MS Exchange
2 104 (3.49%) SharePoint
3 51 (1.71%) Confluence
4 43 (1.44%) Skype for Business
5 37 (1.24%) IIS
6 32 (1.07%) Exchange Server 2010
7 25 (0.84%) Exchange Server 2013
8 22 (0.74%) Apache
9 16 (0.54%) CMS
10 13 (0.44%) SharePoint 2013
11 10 (0.34%) Exchange Server 2007
12 7 (0.24%) Elasticsearch
13 4 (0.13%) SAS
13 4 (0.13%) Tomcat
13 4 (0.13%) WebSphere
14 3 (0.10%) SharePoint 2010
14 3 (0.10%) SharePoint Server
14 3 (0.10%) WebSphere Application Server
15 2 (0.067%) Adobe Experience Manager
15 2 (0.067%) Moodle
Applications
1 215 (7.22%) Microsoft Office
2 53 (1.78%) Microsoft Excel
3 38 (1.28%) Microsoft Project
4 26 (0.87%) Microsoft PowerPoint
4 26 (0.87%) MS Visio
5 10 (0.34%) Open Workbench
6 6 (0.20%) Spreadsheet
7 3 (0.10%) Adobe Illustrator
7 3 (0.10%) Photoshop
7 3 (0.10%) Sketch
8 2 (0.067%) Acrobat
8 2 (0.067%) Adobe Creative Suite
8 2 (0.067%) Gliffy
8 2 (0.067%) InDesign
8 2 (0.067%) InVision
9 1 (0.034%) Adobe XD
9 1 (0.034%) InfoPath
Business Applications
1 12 (0.40%) Dynamics CRM
2 10 (0.34%) Remedy ITSM
3 7 (0.24%) Dynamics AX
4 5 (0.17%) NetSuite
4 5 (0.17%) Oracle EBS
4 5 (0.17%) SAP CO
4 5 (0.17%) SAP FI
4 5 (0.17%) SAP FI/CO
5 3 (0.10%) Dynamics NAV
5 3 (0.10%) Elite 3E
5 3 (0.10%) Salesforce.com CRM
5 3 (0.10%) SAP ERP
5 3 (0.10%) SAP MM
5 3 (0.10%) SAP S/4HANA
6 2 (0.067%) CSG Singleview
6 2 (0.067%) Oracle Applications
6 2 (0.067%) Oracle EBS R12
6 2 (0.067%) SAP Payroll
7 1 (0.034%) SAP SM
7 1 (0.034%) Summit
Cloud Services
1 410 (13.77%) Azure
2 384 (12.90%) Office 365
3 183 (6.15%) AWS
4 143 (4.80%) SaaS
5 83 (2.79%) Azure Active Directory
6 75 (2.52%) PaaS
7 71 (2.38%) IaaS
8 45 (1.51%) Cloud Computing
9 35 (1.18%) Serverless
10 28 (0.94%) Dynamics 365
10 28 (0.94%) Power Platform
11 21 (0.71%) OneDrive
12 20 (0.67%) Azure Functions
13 19 (0.64%) GCP
14 14 (0.47%) Azure ExpressRoute
15 10 (0.34%) Amazon EC2
15 10 (0.34%) Trello
16 8 (0.27%) Amazon S3
16 8 (0.27%) AWS CloudFormation
17 7 (0.24%) Virtual Private Cloud
Communications & Networking
1 212 (7.12%) Firewall
2 160 (5.37%) WAN
3 143 (4.80%) LAN
4 122 (4.10%) DNS
5 99 (3.33%) DHCP
6 92 (3.09%) TCP/IP
7 73 (2.45%) Internet
8 71 (2.38%) SAN
9 69 (2.32%) VPN
10 59 (1.98%) VoIP
11 49 (1.65%) Skype
11 49 (1.65%) Wireless
12 43 (1.44%) Network Security
13 37 (1.24%) VLAN
14 35 (1.18%) MPLS
15 33 (1.11%) Remote Desktop
16 31 (1.04%) Wi-Fi
17 30 (1.01%) OSPF
17 30 (1.01%) Unified Communications
18 24 (0.81%) NAS
Database & Business Intelligence
1 134 (4.50%) SQL Server
2 48 (1.61%) Big Data
3 35 (1.18%) Relational Database
4 27 (0.91%) Power BI
5 22 (0.74%) SQL Server Reporting Services
6 21 (0.71%) Data Warehouse
6 21 (0.71%) SQL Server 2016
6 21 (0.71%) SQL Server Integration Services
7 20 (0.67%) RDBMS
8 15 (0.50%) Oracle Database
9 14 (0.47%) PostgreSQL
10 13 (0.44%) Azure SQL Database
10 13 (0.44%) MySQL
10 13 (0.44%) SQL Server 2012
11 11 (0.37%) Qlik Sense
11 11 (0.37%) SQL Server 2008
12 10 (0.34%) MongoDB
12 10 (0.34%) SQL Server 2014
12 10 (0.34%) SQL Server Analysis Services
13 9 (0.30%) InfluxDB
Development Applications
1 108 (3.63%) JIRA
2 40 (1.34%) Git (software)
3 39 (1.31%) Jenkins
4 22 (0.74%) MSI
5 21 (0.71%) JUnit
6 20 (0.67%) Visual Studio
7 17 (0.57%) Visual Studio Team System
8 14 (0.47%) Bitbucket
9 12 (0.40%) Atlassian Bamboo
9 12 (0.40%) GitLab
9 12 (0.40%) webpack
10 11 (0.37%) Bitbucket Server
10 11 (0.37%) EasyMock
10 11 (0.37%) Maven
10 11 (0.37%) Octopus Deploy
10 11 (0.37%) Selenium
11 10 (0.34%) TeamCity
12 9 (0.30%) Gatling
12 9 (0.30%) Team Foundation Server
13 8 (0.27%) Oracle APEX
General
1 591 (19.85%) Finance
2 200 (6.72%) Public Sector
3 184 (6.18%) Telecoms
4 160 (5.37%) Marketing
5 139 (4.67%) Legal
6 115 (3.86%) Retail
7 91 (3.06%) Banking
8 48 (1.61%) Law
8 48 (1.61%) Manufacturing
9 36 (1.21%) Local Government
10 31 (1.04%) Electronics
11 22 (0.74%) Back Office
11 22 (0.74%) Billing
12 21 (0.71%) Digital Economy
13 15 (0.50%) Publishing
14 14 (0.47%) Pharmaceutical
15 12 (0.40%) Games
16 11 (0.37%) Aerospace
16 11 (0.37%) Front Office
17 10 (0.34%) Financial Institution
Job Titles
1 592 (19.89%) Service Manager
2 466 (15.65%) Delivery Manager
3 412 (13.84%) Service Delivery Manager
4 319 (10.72%) IT Manager
5 316 (10.61%) Analyst
6 170 (5.71%) IT Services Manager
7 144 (4.84%) Consultant
8 142 (4.77%) Architect
9 111 (3.73%) Infrastructure Engineer
10 106 (3.56%) Service Analyst
10 106 (3.56%) Support Engineer
11 95 (3.19%) IT Services Delivery Manager
12 88 (2.96%) Senior Manager
13 84 (2.82%) IT Support
14 78 (2.62%) Project Manager
14 78 (2.62%) Support Analyst
15 75 (2.52%) Team Leader
16 73 (2.45%) Head of IT
17 70 (2.35%) Developer
18 64 (2.15%) Operations Manager
Libraries, Frameworks & Software Standards
1 90 (3.02%) .NET
2 62 (2.08%) Web Services
3 37 (1.24%) HTML
4 33 (1.11%) Node.js
5 27 (0.91%) Spring
6 23 (0.77%) CSS
7 21 (0.71%) AngularJS
8 19 (0.64%) Middleware
9 16 (0.54%) SOAP
10 15 (0.50%) ASP.NET
10 15 (0.50%) REST
10 15 (0.50%) XML
11 12 (0.40%) ASP.NET Web Forms
11 12 (0.40%) Natural Language Processing
12 11 (0.37%) EJB
12 11 (0.37%) J2EE
12 11 (0.37%) Java EE
12 11 (0.37%) jQuery
12 11 (0.37%) JSF
12 11 (0.37%) LDAP
Miscellaneous
1 262 (8.80%) Analytical Skills
2 244 (8.20%) Data Centre
3 194 (6.52%) Management Information System
4 118 (3.96%) Self-Motivation
5 92 (3.09%) User Experience
6 73 (2.45%) Virtual Team
7 65 (2.18%) Hybrid Cloud
8 57 (1.91%) Driving Licence
9 56 (1.88%) CMDB
10 45 (1.51%) Public Cloud
11 35 (1.18%) PKI
12 33 (1.11%) Data Protection Act
13 31 (1.04%) Replication
14 30 (1.01%) Enterprise Software
15 24 (0.81%) Enterprise Storage
16 23 (0.77%) NHS
17 19 (0.64%) FMCG
17 19 (0.64%) Private Cloud
18 18 (0.60%) Fat Client
18 18 (0.60%) Thin Client
Operating Systems
1 615 (20.66%) Windows
2 215 (7.22%) Linux
3 212 (7.12%) Windows Server
4 190 (6.38%) Windows 10
5 89 (2.99%) Windows Server 2008
6 87 (2.92%) Windows Server 2012
7 86 (2.89%) Windows 7
8 52 (1.75%) Red Hat Enterprise Linux
9 50 (1.68%) Unix
10 33 (1.11%) Windows Server 2003
11 30 (1.01%) CentOS
12 24 (0.81%) Android
13 20 (0.67%) Windows 8
14 19 (0.64%) Ubuntu
15 15 (0.50%) Apple iOS
16 13 (0.44%) Fedora
17 9 (0.30%) Mac OS
17 9 (0.30%) Solaris
17 9 (0.30%) SUSE
18 7 (0.24%) Mac OS X
Processes & Methodologies
1 1,192 (40.04%) ITIL
2 653 (21.93%) Service Management
3 557 (18.71%) Agile Software Development
4 462 (15.52%) Project Management
5 349 (11.72%) Project Delivery
6 322 (10.82%) Change Management
7 310 (10.41%) Problem-Solving
8 290 (9.74%) Stakeholder Management
9 282 (9.47%) Continuous Improvement
10 270 (9.07%) ITSM
11 253 (8.50%) DevOps
12 243 (8.16%) Mentoring
13 219 (7.36%) Incident Management
14 197 (6.62%) Problem Management
15 189 (6.35%) PRINCE2
16 177 (5.95%) Presales
17 175 (5.88%) Coaching
18 163 (5.48%) Infrastructure Engineering
19 161 (5.41%) Information Security
20 141 (4.74%) Service Design
Programming Languages
1 262 (8.80%) SQL
2 149 (5.01%) PowerShell
3 96 (3.22%) Python
4 92 (3.09%) Java
5 81 (2.72%) C
6 66 (2.22%) JavaScript
7 65 (2.18%) C#
8 46 (1.55%) Bash Shell
9 31 (1.04%) PHP
10 29 (0.97%) Perl
11 23 (0.77%) T-SQL
12 16 (0.54%) Ruby
13 15 (0.50%) PL/SQL
14 14 (0.47%) C++
15 12 (0.40%) VBScript
16 9 (0.30%) Java 8
17 8 (0.27%) VB.NET
18 7 (0.24%) COBOL
18 7 (0.24%) R
19 6 (0.20%) VB
Qualifications
1 291 (9.77%) Degree
2 197 (6.62%) ITIL Certification
3 173 (5.81%) Security Cleared
4 109 (3.66%) Cisco Certification
4 109 (3.66%) Microsoft Certification
5 93 (3.12%) SC Cleared
6 75 (2.52%) CCNA
7 57 (1.91%) MCSE
8 55 (1.85%) Master's Degree
9 54 (1.81%) CISSP
10 39 (1.31%) DV Cleared
11 36 (1.21%) CCNP
12 32 (1.07%) PRINCE2 Certification
13 30 (1.01%) CISM
14 29 (0.97%) Computer Science Degree
15 24 (0.81%) DBS Check
15 24 (0.81%) MCP
15 24 (0.81%) MCSA
16 20 (0.67%) CCIE
16 20 (0.67%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 424 (14.24%) SLA
2 150 (5.04%) ISO/IEC 27001
3 61 (2.05%) GDPR
4 57 (1.91%) QA
5 55 (1.85%) HMG Security Policy Framework
6 48 (1.61%) ISO/IEC 20000
7 46 (1.55%) PCI DSS
8 38 (1.28%) PMO
9 31 (1.04%) ISO 9001
10 26 (0.87%) Data Quality
11 19 (0.64%) COBIT
12 17 (0.57%) CESG Infosec
12 17 (0.57%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 17 (0.57%) Sarbanes-Oxley
13 16 (0.54%) NIST
14 12 (0.40%) Cyber Essentials
15 9 (0.30%) NCSC
16 6 (0.20%) Actionable Recommendations
17 5 (0.17%) BS25999
18 4 (0.13%) ITGC
System Software
1 409 (13.74%) Active Directory
2 221 (7.42%) VMware Infrastructure
3 74 (2.49%) Hyper-V
4 53 (1.78%) Docker
5 45 (1.51%) XenApp
6 40 (1.34%) vSphere
7 38 (1.28%) VMware ESXi
8 24 (0.81%) Terminal Services
9 23 (0.77%) Virtual Machines
10 19 (0.64%) VirtualBox
11 18 (0.60%) XenDesktop
12 16 (0.54%) Firmware
13 14 (0.47%) Microsoft App-V
13 14 (0.47%) Xen
14 13 (0.44%) NFS
14 13 (0.44%) Samba
15 12 (0.40%) Virtual Servers
16 11 (0.37%) BitLocker
17 10 (0.34%) Virtual Desktop
18 7 (0.24%) Citrix Hypervisor
Systems Management
1 151 (5.07%) SCCM
2 52 (1.75%) Microsoft Intune
3 49 (1.65%) Ansible
4 45 (1.51%) WSUS
5 42 (1.41%) Kubernetes
5 42 (1.41%) vCenter Server
6 41 (1.38%) Puppet
7 29 (0.97%) Nagios
7 29 (0.97%) Terraform
8 25 (0.84%) ZABBIX
9 23 (0.77%) SCOM
10 17 (0.57%) SCVMM
11 16 (0.54%) AirWatch
12 15 (0.50%) Backup Exec
12 15 (0.50%) Single Sign-On
13 14 (0.47%) Jamf Pro
14 13 (0.44%) Docker Swarm
14 13 (0.44%) Grafana
14 13 (0.44%) OpenNMS
15 12 (0.40%) Opscode Chef
Vendors
1 665 (22.34%) Microsoft
2 313 (10.51%) VMware
3 231 (7.76%) Cisco
4 198 (6.65%) Citrix
5 108 (3.63%) ServiceNow
6 101 (3.39%) SAP
7 75 (2.52%) Oracle
8 66 (2.22%) HP
9 62 (2.08%) Dell
10 49 (1.65%) SolarWinds
11 48 (1.61%) Salesforce.com
12 47 (1.58%) CheckPoint
13 44 (1.48%) Apple
14 42 (1.41%) NetApp
15 41 (1.38%) Red Hat
16 40 (1.34%) Veeam
17 35 (1.18%) EMC
18 34 (1.14%) Google
19 33 (1.11%) IBM
20 32 (1.07%) Mitel