Period
to 17 November 2018

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 17 November 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
UK > England
6 months to
17 Nov 2018
Same period 2017 Same period 2016
Rank 121 122 86
Rank change year-on-year +1 -36 +6
Permanent jobs citing Service Delivery 4,118 4,563 5,745
As % of all permanent IT jobs advertised in England 2.73% 2.70% 3.20%
As % of the Processes & Methodologies category 3.00% 2.95% 3.52%
Number of salaries quoted 2,993 3,358 4,345
England median annual salary £52,500 £49,328 £47,500
Median salary % change year-on-year +6.43% +3.85% -3.06%
10th Percentile £29,000 £26,750 £27,000
90th Percentile £82,500 £77,500 £76,250
UK median annual salary £50,000 £49,039 £47,500
% change year-on-year +1.96% +3.24% -1.71%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 137,386 154,630 163,144
As % of all permanent IT jobs advertised in England 91.18% 91.48% 90.93%
Number of salaries quoted 110,229 123,197 136,930
England median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £29,750 £28,500 £28,000
90th Percentile £85,000 £80,000 £80,000
UK median annual salary £50,000 £50,000 £48,000
% change year-on-year - +4.17% +1.05%

Service Delivery
Job Vacancy Trend in England

Job postings citing Service Delivery as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Delivery in England

Service Delivery
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in England.

Salary trend for Service Delivery in England

Service Delivery
Salary Histogram in England

The salary distribution of IT jobs citing Service Delivery in England over the 6 months to 17 November 2018.

Salary histogram for Service Delivery in England

Service Delivery
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the England region over the 6 months to 17 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -19 1,498 £60,000 +9.09% 170
South East +34 735 £50,000 +11.11% 102
Midlands +23 630 £48,250 +7.22% 85
North of England -32 571 £45,000 +1.12% 105
West Midlands +28 489 £50,000 +5.26% 54
South West +29 376 £42,500 -5.56% 56
North West -8 319 £45,000 -5.26% 54
East of England +22 303 £52,500 +16.67% 43
Yorkshire -26 219 £45,000 +12.50% 39
East Midlands +1 140 £45,000 +12.50% 31
North East -59 33 £51,250 +18.64% 12
Service Delivery
UK

For the 6 months to 17 November 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for Service Delivery.

1 1,813 (44.03%) ITIL
2 972 (23.60%) Microsoft
3 950 (23.07%) Finance
4 861 (20.91%) Service Management
5 818 (19.86%) Agile Software Development
6 805 (19.55%) Windows
7 661 (16.05%) Project Management
8 655 (15.91%) SLA
9 514 (12.48%) Active Directory
10 489 (11.87%) Stakeholder Management
11 485 (11.78%) Problem-Solving
12 483 (11.73%) Degree
13 479 (11.63%) Data Centre
14 459 (11.15%) ITSM
15 449 (10.90%) Analytical Skills
16 439 (10.66%) Continuous Improvement
17 437 (10.61%) VMware
18 416 (10.10%) Microsoft Azure
19 401 (9.74%) Change Management
20 379 (9.20%) SQL
21 365 (8.86%) Security Cleared
22 360 (8.74%) Firewall
23 348 (8.45%) Amazon AWS
24 331 (8.04%) VMware Infrastructure
25 326 (7.92%) Presales
26 325 (7.89%) Cisco
27 318 (7.72%) Windows Server
28 316 (7.67%) DevOps
28 316 (7.67%) SQL Server
29 314 (7.63%) ITIL V3

Service Delivery
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 199 (4.83%) SharePoint
2 162 (3.93%) MS Exchange
3 108 (2.62%) IIS
4 65 (1.58%) Skype for Business
5 62 (1.51%) Confluence
6 54 (1.31%) Exchange Server 2010
7 45 (1.09%) Apache
8 36 (0.87%) CMS
9 34 (0.83%) Tomcat
10 23 (0.56%) Exchange Server 2013
11 20 (0.49%) SharePoint Server
12 19 (0.46%) WebLogic
13 18 (0.44%) Exchange Server 2007
13 18 (0.44%) IBM Notes
14 17 (0.41%) OpenStack
14 17 (0.41%) SharePoint 2010
14 17 (0.41%) SharePoint 2013
15 14 (0.34%) Elasticsearch
16 13 (0.32%) Blackberry Enterprise Server
16 13 (0.32%) Oracle SOA Suite
Applications
1 301 (7.31%) Microsoft Office
2 242 (5.88%) Microsoft Excel
3 153 (3.72%) Microsoft PowerPoint
4 67 (1.63%) Microsoft Project
5 48 (1.17%) MS Visio
6 41 (1.00%) Spreadsheet
7 8 (0.19%) Acrobat
8 4 (0.097%) Chatbot
8 4 (0.097%) InfoPath
9 3 (0.073%) SPSS
10 2 (0.049%) AutoCAD
10 2 (0.049%) Open Workbench
10 2 (0.049%) Photoshop
10 2 (0.049%) Stata
11 1 (0.024%) Adobe Captivate
11 1 (0.024%) Adobe Illustrator
11 1 (0.024%) InDesign
Business Applications
1 62 (1.51%) Dynamics CRM
2 53 (1.29%) Dynamics AX
3 39 (0.95%) Oracle EBS
4 24 (0.58%) Magento
5 22 (0.53%) Remedy ITSM
6 19 (0.46%) Oracle Applications
7 17 (0.41%) Oracle EBS R12
8 13 (0.32%) SAP MDG
8 13 (0.32%) SAP S/4HANA
9 12 (0.29%) Dynamics NAV
10 9 (0.22%) Oracle Assets
10 9 (0.22%) Oracle Cash Management
10 9 (0.22%) Oracle Financials
10 9 (0.22%) Oracle General Ledger
10 9 (0.22%) Oracle Payables
10 9 (0.22%) Oracle Receivables
10 9 (0.22%) SAP Hybris
11 8 (0.19%) Siebel CRM
12 7 (0.17%) SAP MM
13 6 (0.15%) SAP SRM
Cloud Services
1 416 (10.10%) Microsoft Azure
2 348 (8.45%) Amazon AWS
3 314 (7.63%) Office 365
4 212 (5.15%) SaaS
5 129 (3.13%) IaaS
6 122 (2.96%) PaaS
7 66 (1.60%) Google Cloud Platform
8 49 (1.19%) Dynamics 365
9 46 (1.12%) Cloud Computing
10 38 (0.92%) Serverless
11 25 (0.61%) AWS CloudFormation
12 23 (0.56%) Amazon EC2
12 23 (0.56%) Azure Functions
13 22 (0.53%) Azure Active Directory
14 17 (0.41%) Amazon CloudWatch
15 16 (0.39%) Amazon S3
16 8 (0.19%) OneDrive
17 7 (0.17%) Slack
18 6 (0.15%) Salesforce Sales Cloud
18 6 (0.15%) Salesforce Service Cloud
Communications & Networking
1 360 (8.74%) Firewall
2 244 (5.93%) WAN
3 217 (5.27%) LAN
4 171 (4.15%) TCP/IP
5 151 (3.67%) DNS
6 132 (3.21%) VPN
7 118 (2.87%) DHCP
8 105 (2.55%) SAN
9 104 (2.53%) Network Security
10 90 (2.19%) Internet
11 87 (2.11%) Wireless
12 84 (2.04%) VoIP
13 83 (2.02%) Skype
14 60 (1.46%) MPLS
15 59 (1.43%) VLAN
16 42 (1.02%) Cisco ASA
16 42 (1.02%) OSPF
17 41 (1.00%) SNMP
18 37 (0.90%) Intrusion Detection
18 37 (0.90%) Unified Communications
Database & Business Intelligence
1 316 (7.67%) SQL Server
2 101 (2.45%) Big Data
3 64 (1.55%) Data Warehouse
4 62 (1.51%) SQL Server Integration Services
5 59 (1.43%) SQL Server Reporting Services
6 37 (0.90%) SQL Server 2012
7 33 (0.80%) Power BI
8 30 (0.73%) MySQL
8 30 (0.73%) Oracle Reports
9 28 (0.68%) Oracle Database
9 28 (0.68%) Relational Database
10 27 (0.66%) Hadoop
11 26 (0.63%) PostgreSQL
12 20 (0.49%) SAP HANA
13 19 (0.46%) Oracle BI EE
13 19 (0.46%) SQL Server Analysis Services
14 18 (0.44%) SQL Server 2016
15 17 (0.41%) Oracle Exadata
15 17 (0.41%) SQL Server 2008
16 15 (0.36%) Azure SQL Database
Development Applications
1 110 (2.67%) JIRA
2 104 (2.53%) Git (software)
3 61 (1.48%) Jenkins
4 53 (1.29%) Visual Studio
5 35 (0.85%) Visual Studio Team System
6 30 (0.73%) Octopus Deploy
7 29 (0.70%) Atlassian Bamboo
8 28 (0.68%) NUnit
8 28 (0.68%) TeamCity
9 27 (0.66%) MSTest
10 19 (0.46%) Selenium
11 18 (0.44%) Maven
11 18 (0.44%) MSI
12 16 (0.39%) Bitbucket
12 16 (0.39%) EasyMock
12 16 (0.39%) JUnit
13 14 (0.34%) Oracle APEX
13 14 (0.34%) Team Foundation Server
14 13 (0.32%) Subversion
15 9 (0.22%) Oracle Forms
General
1 950 (23.07%) Finance
2 253 (6.14%) Telecoms
3 252 (6.12%) Retail
4 185 (4.49%) Banking
5 172 (4.18%) Marketing
6 124 (3.01%) Legal
7 81 (1.97%) Manufacturing
8 69 (1.68%) Billing
9 58 (1.41%) Law
10 51 (1.24%) Advertising
11 40 (0.97%) Investment Banking
12 37 (0.90%) Publishing
13 36 (0.87%) Back Office
14 26 (0.63%) Financial Institution
15 20 (0.49%) French Language
16 16 (0.39%) Military
17 15 (0.36%) Electronics
18 14 (0.34%) Games
19 13 (0.32%) Automotive
19 13 (0.32%) Front Office
Job Titles
1 675 (16.39%) Service Manager
2 521 (12.65%) Analyst
3 469 (11.39%) Delivery Manager
4 422 (10.25%) IT Manager
5 412 (10.00%) Services Delivery Manager
6 354 (8.60%) Architect
7 174 (4.23%) IT Services Manager
8 172 (4.18%) Service Analyst
9 167 (4.06%) Consultant
10 152 (3.69%) Solutions Architect
11 130 (3.16%) Support Analyst
12 118 (2.87%) Project Manager
13 114 (2.77%) Business Analyst
14 112 (2.72%) Administrator
15 110 (2.67%) Developer
16 103 (2.50%) Applications Support
17 100 (2.43%) IT Support
17 100 (2.43%) Senior Manager
18 96 (2.33%) Network Engineer
18 96 (2.33%) Support Engineer
Libraries, Frameworks & Software Standards
1 256 (6.22%) .NET
2 130 (3.16%) Web Services
3 85 (2.06%) CSS
4 84 (2.04%) .NET Framework
5 79 (1.92%) HTML
6 77 (1.87%) XML
7 63 (1.53%) ASP.NET
8 56 (1.36%) WCF
9 55 (1.34%) SOAP
10 45 (1.09%) XSLT
11 44 (1.07%) Middleware
12 38 (0.92%) jQuery
13 37 (0.90%) RESTful
14 34 (0.83%) REST
15 33 (0.80%) AngularJS
15 33 (0.80%) Spring
16 32 (0.78%) WF
17 28 (0.68%) J2EE
17 28 (0.68%) WPF
18 26 (0.63%) Silverlight
Miscellaneous
1 479 (11.63%) Data Centre
2 449 (10.90%) Analytical Skills
3 284 (6.90%) Self-Motivation
4 265 (6.44%) Management Information System
5 117 (2.84%) User Experience
6 108 (2.62%) Computer Science
7 75 (1.82%) Mobile App
7 75 (1.82%) Virtual Team
8 74 (1.80%) Driving Licence
9 67 (1.63%) Enterprise Software
10 63 (1.53%) Fintech
11 56 (1.36%) Hybrid Cloud
11 56 (1.36%) Public Cloud
12 53 (1.29%) CMDB
13 43 (1.04%) Fat Client
13 43 (1.04%) Replication
13 43 (1.04%) Thin Client
14 42 (1.02%) NHS
15 36 (0.87%) Video Conferencing
16 30 (0.73%) PMI
Operating Systems
1 805 (19.55%) Windows
2 318 (7.72%) Windows Server
3 296 (7.19%) Linux
4 207 (5.03%) Windows 10
5 179 (4.35%) Windows 7
6 134 (3.25%) Windows Server 2008
7 107 (2.60%) Windows Server 2012
8 95 (2.31%) Unix
9 69 (1.68%) Red Hat Enterprise Linux
10 59 (1.43%) Android
11 57 (1.38%) Apple iOS
12 54 (1.31%) CentOS
13 45 (1.09%) Windows Server 2003
14 24 (0.58%) Mac OS
15 22 (0.53%) Ubuntu
16 19 (0.46%) Windows 8
16 19 (0.46%) Windows XP
17 8 (0.19%) Fedora
18 6 (0.15%) AIX
18 6 (0.15%) Debian
Processes & Methodologies
1 1,813 (44.03%) ITIL
2 861 (20.91%) Service Management
3 818 (19.86%) Agile Software Development
4 661 (16.05%) Project Management
5 489 (11.87%) Stakeholder Management
6 485 (11.78%) Problem-Solving
7 459 (11.15%) ITSM
8 439 (10.66%) Continuous Improvement
9 401 (9.74%) Change Management
10 326 (7.92%) Presales
11 316 (7.67%) DevOps
12 314 (7.63%) ITIL V3
13 286 (6.95%) Problem Management
14 278 (6.75%) Incident Management
15 276 (6.70%) Service Delivery Management
16 259 (6.29%) CRM
17 243 (5.90%) PRINCE2
18 241 (5.85%) Mentoring
19 230 (5.59%) IT Strategy
19 230 (5.59%) Service Design
Programming Languages
1 379 (9.20%) SQL
2 220 (5.34%) PowerShell
3 206 (5.00%) Java
4 158 (3.84%) C#
5 134 (3.25%) JavaScript
6 124 (3.01%) Python
7 111 (2.70%) C
8 71 (1.72%) T-SQL
9 66 (1.60%) PL/SQL
10 50 (1.21%) C++
11 49 (1.19%) Bash Shell
12 29 (0.70%) PHP
13 25 (0.61%) VB
14 24 (0.58%) Perl
15 21 (0.51%) Ruby
16 17 (0.41%) Shell Script
16 17 (0.41%) VB.NET
17 13 (0.32%) Delphi
18 12 (0.29%) R
18 12 (0.29%) XPath
Qualifications
1 483 (11.73%) Degree
2 365 (8.86%) Security Cleared
3 305 (7.41%) ITIL Certification
4 222 (5.39%) SC Cleared
5 148 (3.59%) Cisco Certification
6 141 (3.42%) Microsoft Certification
7 107 (2.60%) CISSP
8 102 (2.48%) CCNA
9 92 (2.23%) CCNP
10 87 (2.11%) DV Cleared
10 87 (2.11%) ISEB
11 77 (1.87%) PMI Certification
12 67 (1.63%) Computer Science Degree
13 61 (1.48%) MCSE
14 55 (1.34%) PMP
15 54 (1.31%) CISM
16 50 (1.21%) ITIL Foundation Certificate
17 38 (0.92%) PRINCE2 Certification
18 33 (0.80%) VMware Certified Professional (VCP)
19 31 (0.75%) MCP
Quality Assurance & Compliance
1 655 (15.91%) SLA
2 202 (4.91%) GDPR
3 183 (4.44%) QA
4 170 (4.13%) ISO/IEC 27001
5 81 (1.97%) PMO
6 66 (1.60%) PCI DSS
7 51 (1.24%) ISO/IEC 20000
8 32 (0.78%) COBIT
9 28 (0.68%) Data Quality
10 27 (0.66%) Cyber Essentials
11 22 (0.53%) ISO 9001
12 21 (0.51%) Cyber Essentials PLUS
12 21 (0.51%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 18 (0.44%) GPG13
14 15 (0.36%) ISO 14001
14 15 (0.36%) Sarbanes-Oxley
15 14 (0.34%) HMG Security Policy Framework
16 5 (0.12%) GxP
16 5 (0.12%) PSD2
17 4 (0.097%) MiFID
System Software
1 514 (12.48%) Active Directory
2 331 (8.04%) VMware Infrastructure
3 166 (4.03%) Hyper-V
4 84 (2.04%) XenApp
5 67 (1.63%) XenDesktop
6 64 (1.55%) Docker
7 50 (1.21%) vSphere
8 46 (1.12%) VMware ESXi
9 38 (0.92%) Virtual Desktop
10 37 (0.90%) Microsoft App-V
11 24 (0.58%) Firmware
12 19 (0.46%) Virtual Servers
13 17 (0.41%) BitLocker
13 17 (0.41%) NFS
13 17 (0.41%) Terminal Services
14 12 (0.29%) Virtual Machines
15 10 (0.24%) Oracle RAC
15 10 (0.24%) Samba
16 9 (0.22%) Terminal Server
16 9 (0.22%) VMware Workstation
Systems Management
1 186 (4.52%) SCCM
2 69 (1.68%) Puppet
3 50 (1.21%) Ansible
4 44 (1.07%) SCOM
5 38 (0.92%) SCVMM
6 36 (0.87%) Kubernetes
7 33 (0.80%) vCenter Server
8 32 (0.78%) Nagios
9 30 (0.73%) Terraform
10 27 (0.66%) EMC NetWorker
10 27 (0.66%) Norton AntiVirus
11 22 (0.53%) Backup Exec
12 20 (0.49%) Microsoft Intune
12 20 (0.49%) Opscode Chef
13 18 (0.44%) WSUS
14 17 (0.41%) ZABBIX
15 15 (0.36%) NetBackup
16 13 (0.32%) AirWatch
16 13 (0.32%) Microsoft Data Protection Manager
16 13 (0.32%) SCDPM
Vendors
1 972 (23.60%) Microsoft
2 437 (10.61%) VMware
3 325 (7.89%) Cisco
4 268 (6.51%) Citrix
5 176 (4.27%) Oracle
6 139 (3.38%) ServiceNow
7 136 (3.30%) HP
8 134 (3.25%) SAP
9 110 (2.67%) CheckPoint
10 90 (2.19%) Google
11 89 (2.16%) Juniper
12 86 (2.09%) Dell
13 81 (1.97%) EMC
14 77 (1.87%) Fortinet
14 77 (1.87%) Veeam
15 74 (1.80%) Salesforce.com
16 73 (1.77%) Red Hat
17 72 (1.75%) Apple
18 67 (1.63%) NetApp
19 64 (1.55%) McAfee