Period
to 13 April 2021

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 13 April 2021 with a comparison to the same period in the previous 2 years.

Service Delivery
UK > England
6 months to
13 Apr 2021
Same period 2020 Same period 2019
Rank 157 127 118
Rank change year-on-year -30 -9 +1
Permanent jobs citing Service Delivery 1,602 2,709 3,962
As % of all permanent jobs advertised in England 2.17% 2.58% 2.87%
As % of the Processes & Methodologies category 2.34% 2.80% 3.11%
Number of salaries quoted 1,192 2,113 2,772
10th Percentile £30,000 £29,000 £26,750
25th Percentile £37,500 £37,500 £36,250
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% -
75th Percentile £67,031 £67,500 £67,500
90th Percentile £85,000 £82,500 £81,250
UK median annual salary £50,000 £52,500 £48,750
% change year-on-year -4.76% +7.69% -2.50%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 68,472 96,809 127,298
As % of all permanent IT jobs advertised in England 92.60% 92.20% 92.26%
Number of salaries quoted 53,542 78,360 102,259
10th Percentile £32,500 £31,250 £30,000
25th Percentile £42,000 £40,000 £38,000
Median annual salary (50th Percentile) £55,000 £55,000 £52,500
Median % change year-on-year - +4.76% +5.00%
75th Percentile £75,000 £73,750 £70,950
90th Percentile £91,250 £90,000 £86,250
UK median annual salary £55,000 £55,000 £52,500
% change year-on-year - +4.76% +5.00%

Service Delivery
Job Vacancy Trend in England

Job postings citing Service Delivery as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Delivery in England

Service Delivery
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Delivery in England.

Salary trend for Service Delivery in England

Service Delivery
Salary Histogram in England

Salary distribution for jobs citing Service Delivery in England over the 6 months to 13 April 2021.

Salary histogram for Service Delivery in England

Service Delivery
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the England region over the 6 months to 13 April 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +1 570 £60,000 +3.45% 80
South East -29 280 £47,750 -9.05% 54
North of England -65 251 £46,750 -2.60% 69
Midlands -11 217 £44,000 -12.00% 52
South West -16 142 £40,000 +2.38% 25
West Midlands -3 132 £45,000 -15.89% 40
North West -26 125 £45,000 -10.00% 33
Yorkshire -55 105 £55,000 +10.00% 31
East of England -8 99 £40,000 -11.11% 21
East Midlands -22 82 £40,000 -5.88% 12
North East -34 21 £44,000 +12.82% 5
Service Delivery
UK

For the 6 months to 13 April 2021, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for Service Delivery.

1 564 (35.21%) ITIL
2 446 (27.84%) Microsoft
3 384 (23.97%) Finance
4 313 (19.54%) Service Management
5 283 (17.67%) Windows
6 280 (17.48%) Microsoft 365
7 278 (17.35%) Agile Software Development
8 268 (16.73%) Azure
9 251 (15.67%) Problem-Solving
10 237 (14.79%) Project Management
11 223 (13.92%) SLA
12 206 (12.86%) Active Directory
13 200 (12.48%) Continuous Improvement
14 184 (11.49%) Management Information System
15 179 (11.17%) Degree
16 177 (11.05%) Analytical Skills
17 170 (10.61%) Project Delivery
18 165 (10.30%) Change Management
19 163 (10.17%) VMware
20 156 (9.74%) Microsoft Office
20 156 (9.74%) DevOps
21 152 (9.49%) AWS
22 150 (9.36%) SQL
23 147 (9.18%) Stakeholder Management
24 136 (8.49%) ITSM
24 136 (8.49%) Incident Management
25 130 (8.11%) Windows Server
26 124 (7.74%) Decision-Making
27 120 (7.49%) VMware Infrastructure
27 120 (7.49%) Information Security

Service Delivery
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 105 (6.55%) SharePoint
2 39 (2.43%) MS Exchange
3 28 (1.75%) Confluence
4 17 (1.06%) CMS
4 17 (1.06%) IIS
5 13 (0.81%) Skype for Business
6 9 (0.56%) Exchange Server 2013
7 7 (0.44%) EPiServer
7 7 (0.44%) Kentico
7 7 (0.44%) Umbraco
8 5 (0.31%) Sitecore CMS
8 5 (0.31%) Sitefinity
9 4 (0.25%) Exchange Server 2007
9 4 (0.25%) Exchange Server 2010
9 4 (0.25%) Moodle
9 4 (0.25%) Smallworld
9 4 (0.25%) Totara
9 4 (0.25%) WebSphere
10 3 (0.19%) ArcGIS
11 2 (0.12%) SAS
Applications
1 156 (9.74%) Microsoft Office
2 84 (5.24%) Microsoft Excel
3 34 (2.12%) Microsoft PowerPoint
4 31 (1.94%) MS Visio
5 25 (1.56%) Microsoft Project
6 14 (0.87%) Figma
6 14 (0.87%) Sketch
7 13 (0.81%) InVision
8 6 (0.37%) AutoCAD
9 3 (0.19%) Open Workbench
10 2 (0.12%) Spreadsheet
11 1 (0.062%) Adobe XD
11 1 (0.062%) Chatbot
11 1 (0.062%) Maya
11 1 (0.062%) PrintSoft PReS
Business Applications
1 13 (0.81%) Remedy ITSM
2 11 (0.69%) SAP S/4HANA
3 10 (0.62%) SAP ERP
4 7 (0.44%) Dynamics AX
4 7 (0.44%) Dynamics CRM
5 6 (0.37%) NetSuite
5 6 (0.37%) SAP CO
6 5 (0.31%) SAP FI
6 5 (0.31%) SAP FI/CO
7 4 (0.25%) SAP HR
7 4 (0.25%) Visualfiles
8 3 (0.19%) Lorenzo
8 3 (0.19%) SAP BPC
9 2 (0.12%) Oracle EBS
9 2 (0.12%) SAP FSCM
9 2 (0.12%) SAP GTS
10 1 (0.062%) Oracle 11i
10 1 (0.062%) Oracle Applications
10 1 (0.062%) Sentinel
10 1 (0.062%) Unit4 Business World
Cloud Services
1 280 (17.48%) Microsoft 365
2 268 (16.73%) Azure
3 152 (9.49%) AWS
4 77 (4.81%) SaaS
5 64 (4.00%) Power Platform
6 50 (3.12%) PaaS
7 36 (2.25%) IaaS
8 35 (2.18%) Azure Active Directory
9 19 (1.19%) GCP
10 15 (0.94%) Dynamics 365
11 14 (0.87%) Cloud Computing
12 13 (0.81%) Serverless
12 13 (0.81%) Smartsheet
13 12 (0.75%) Mimecast
14 10 (0.62%) OneDrive
15 8 (0.50%) PowerApps
16 7 (0.44%) Virtual Private Cloud
17 6 (0.37%) Google Workspace
17 6 (0.37%) Power Automate
17 6 (0.37%) SuccessFactors
Communications & Networking
1 93 (5.81%) Firewall
2 70 (4.37%) WAN
3 68 (4.24%) LAN
4 66 (4.12%) DNS
5 39 (2.43%) VPN
6 37 (2.31%) Internet
7 36 (2.25%) Network Security
7 36 (2.25%) TCP/IP
8 33 (2.06%) DHCP
9 26 (1.62%) SAN
10 23 (1.44%) VLAN
11 22 (1.37%) Cisco ASA
11 22 (1.37%) Wi-Fi
12 21 (1.31%) Cisco IOS
12 21 (1.31%) Wireless
13 19 (1.19%) Skype
14 18 (1.12%) BGP
14 18 (1.12%) OSPF
15 17 (1.06%) F5 BIG-IP GTM
15 17 (1.06%) F5 BIG-IP LTM
Database & Business Intelligence
1 77 (4.81%) SQL Server
2 46 (2.87%) Power BI
3 21 (1.31%) Tableau
4 14 (0.87%) Relational Database
5 13 (0.81%) SQL Server Integration Services
6 12 (0.75%) Big Data
7 10 (0.62%) Data Mining
7 10 (0.62%) GIS
7 10 (0.62%) MongoDB
7 10 (0.62%) PostgreSQL
7 10 (0.62%) SQL Server Reporting Services
8 9 (0.56%) Azure SQL Database
8 9 (0.56%) DB2
8 9 (0.56%) SQL Server 2012
9 7 (0.44%) Apache Hive
9 7 (0.44%) Hadoop
9 7 (0.44%) Oracle Reports
9 7 (0.44%) RDBMS
9 7 (0.44%) Text Mining
10 6 (0.37%) QlikView
Development Applications
1 45 (2.81%) JIRA
2 19 (1.19%) Jenkins
3 17 (1.06%) Git (software)
4 11 (0.69%) Maven
5 10 (0.62%) Visual Studio
6 9 (0.56%) Ant
7 6 (0.37%) Octopus Deploy
8 5 (0.31%) Bitbucket
8 5 (0.31%) Gradle
8 5 (0.31%) Spinnaker
9 4 (0.25%) Atlassian Bamboo
10 2 (0.12%) IntelliJ
10 2 (0.12%) NUnit
10 2 (0.12%) REST Assured
10 2 (0.12%) Selenium
10 2 (0.12%) SoapUI
10 2 (0.12%) Team Foundation Server
10 2 (0.12%) TestNG
10 2 (0.12%) Visual Studio Team System
10 2 (0.12%) WebDriver
General
1 384 (23.97%) Finance
2 109 (6.80%) Retail
3 87 (5.43%) Public Sector
4 81 (5.06%) Legal
5 73 (4.56%) Telecoms
6 72 (4.49%) Law
7 44 (2.75%) Marketing
8 36 (2.25%) Banking
9 24 (1.50%) Manufacturing
10 22 (1.37%) Back Office
10 22 (1.37%) Publishing
11 21 (1.31%) Automotive
12 18 (1.12%) Games
13 16 (1.00%) Local Government
14 11 (0.69%) Aerospace
14 11 (0.69%) Pharmaceutical
15 8 (0.50%) Electronics
15 8 (0.50%) Military
16 7 (0.44%) Housing Association
16 7 (0.44%) Investment Banking
Job Titles
1 255 (15.92%) Service Manager
2 225 (14.04%) Analyst
3 189 (11.80%) Delivery Manager
4 170 (10.61%) Service Delivery Manager
5 112 (6.99%) IT Manager
6 78 (4.87%) Service Analyst
7 62 (3.87%) Architect
8 60 (3.75%) IT Services Manager
9 55 (3.43%) Infrastructure Engineer
9 55 (3.43%) Support Analyst
10 50 (3.12%) IT Support
10 50 (3.12%) Team Leader
11 44 (2.75%) IT Analyst
12 42 (2.62%) Support Engineer
13 41 (2.56%) Service Desk Manager
14 40 (2.50%) Project Manager
15 39 (2.43%) Consultant
16 38 (2.37%) Technical Manager
17 37 (2.31%) IT Engineer
18 35 (2.18%) IT Services Delivery Manager
Libraries, Frameworks & Software Standards
1 32 (2.00%) .NET
2 24 (1.50%) Middleware
3 23 (1.44%) Web Services
4 20 (1.25%) CSS
4 20 (1.25%) HTML
5 13 (0.81%) JSON
5 13 (0.81%) XML
6 10 (0.62%) REST
6 10 (0.62%) SAML
7 9 (0.56%) .NET Framework
8 8 (0.50%) HTML5
9 7 (0.44%) Java EE
9 7 (0.44%) LAMP
9 7 (0.44%) Velocity
10 6 (0.37%) JAXB
10 6 (0.37%) JDBC
10 6 (0.37%) OAuth
10 6 (0.37%) Vue.js
11 5 (0.31%) .NET Core
11 5 (0.31%) ASP.NET MVC
Miscellaneous
1 184 (11.49%) Management Information System
2 177 (11.05%) Analytical Skills
3 118 (7.37%) Data Centre
4 64 (4.00%) User Experience
5 57 (3.56%) Self-Motivation
6 51 (3.18%) Driving Licence
7 34 (2.12%) Replication
8 23 (1.44%) CMDB
9 22 (1.37%) Hybrid Cloud
10 21 (1.31%) Virtual Team
11 18 (1.12%) PMI
11 18 (1.12%) Public Cloud
12 17 (1.06%) Reinsurance
13 15 (0.94%) IVR
14 14 (0.87%) Data Structures
14 14 (0.87%) PKI
15 13 (0.81%) Clustering
15 13 (0.81%) Cyberthreat
15 13 (0.81%) NHS
16 12 (0.75%) Smartphone
Operating Systems
1 283 (17.67%) Windows
2 130 (8.11%) Windows Server
3 89 (5.56%) Windows 10
4 80 (4.99%) Linux
5 38 (2.37%) Android
6 34 (2.12%) Windows Server 2012
7 29 (1.81%) Windows Server 2016
8 25 (1.56%) Unix
9 24 (1.50%) Windows 7
9 24 (1.50%) Windows Server 2019
10 18 (1.12%) Windows Server 2008
11 17 (1.06%) Mac OS
12 15 (0.94%) Apple iOS
13 13 (0.81%) Mac OS X
14 11 (0.69%) Red Hat Enterprise Linux
15 10 (0.62%) CentOS
16 7 (0.44%) Fedora
17 6 (0.37%) Check Point GAiA
18 5 (0.31%) Windows 8
19 4 (0.25%) Windows XP
Processes & Methodologies
1 564 (35.21%) ITIL
2 313 (19.54%) Service Management
3 278 (17.35%) Agile Software Development
4 251 (15.67%) Problem-Solving
5 237 (14.79%) Project Management
6 200 (12.48%) Continuous Improvement
7 170 (10.61%) Project Delivery
8 165 (10.30%) Change Management
9 156 (9.74%) DevOps
10 147 (9.18%) Stakeholder Management
11 136 (8.49%) Incident Management
11 136 (8.49%) ITSM
12 124 (7.74%) Decision-Making
13 120 (7.49%) Information Security
14 116 (7.24%) Problem Management
15 106 (6.62%) Line Management
16 103 (6.43%) Mentoring
16 103 (6.43%) Migration
17 95 (5.93%) Coaching
18 85 (5.31%) People Management
Programming Languages
1 150 (9.36%) SQL
2 95 (5.93%) PowerShell
3 53 (3.31%) Python
4 46 (2.87%) C
5 31 (1.94%) JavaScript
6 29 (1.81%) C#
7 23 (1.44%) Java
8 22 (1.37%) T-SQL
9 12 (0.75%) PHP
10 9 (0.56%) Ruby
11 8 (0.50%) Bash Shell
11 8 (0.50%) Perl
11 8 (0.50%) Shell Script
12 7 (0.44%) VB
13 6 (0.37%) R
14 5 (0.31%) Go
14 5 (0.31%) VBA
15 4 (0.25%) C++
16 2 (0.12%) TypeScript
16 2 (0.12%) VBScript
Qualifications
1 179 (11.17%) Degree
2 112 (6.99%) Security Cleared
3 87 (5.43%) SC Cleared
4 79 (4.93%) ITIL Certification
5 47 (2.93%) DBS Check
6 43 (2.68%) Cisco Certification
7 27 (1.69%) ITIL Foundation Certificate
8 26 (1.62%) DV Cleared
9 25 (1.56%) CCNP
10 23 (1.44%) Computer Science Degree
10 23 (1.44%) Microsoft Certification
10 23 (1.44%) PMI Certification
11 17 (1.06%) CISSP
12 14 (0.87%) CISM
12 14 (0.87%) PMP
13 13 (0.81%) CISA
14 12 (0.75%) MBA
15 11 (0.69%) CCNA
16 10 (0.62%) MCSE
17 9 (0.56%) BPSS Clearance
Quality Assurance & Compliance
1 223 (13.92%) SLA
2 82 (5.12%) ISO/IEC 27001
3 60 (3.75%) GDPR
4 43 (2.68%) QA
5 37 (2.31%) COBIT
6 33 (2.06%) ISO/IEC 20000
6 33 (2.06%) PMO
7 31 (1.94%) Data Quality
8 30 (1.87%) PCI DSS
9 27 (1.69%) ISO 9001
10 26 (1.62%) BS25999
11 10 (0.62%) Cyber Essentials
11 10 (0.62%) GRC
12 9 (0.56%) Cyber Essentials PLUS
12 9 (0.56%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 5 (0.31%) COSHH
13 5 (0.31%) Good Clinical Practice
14 3 (0.19%) GxP
14 3 (0.19%) ISO 22301
15 2 (0.12%) HMG Security Policy Framework
System Software
1 206 (12.86%) Active Directory
2 120 (7.49%) VMware Infrastructure
3 25 (1.56%) Hyper-V
4 23 (1.44%) Docker
5 19 (1.19%) VMware ESXi
6 13 (0.81%) vSphere
6 13 (0.81%) XenApp
7 9 (0.56%) BitLocker
7 9 (0.56%) VMware NSX
8 8 (0.50%) XenDesktop
9 6 (0.37%) Virtual Desktop
9 6 (0.37%) Virtual Machines
10 5 (0.31%) KVM
10 5 (0.31%) oVirt
10 5 (0.31%) Slurm Workload Manager
10 5 (0.31%) vCloud
11 4 (0.25%) Microsoft Virtual Server
11 4 (0.25%) Virtual Servers
12 3 (0.19%) Firmware
12 3 (0.19%) NFS
Systems Management
1 59 (3.68%) SCCM
2 49 (3.06%) Microsoft Intune
3 27 (1.69%) Ansible
4 24 (1.50%) Terraform
5 20 (1.25%) Puppet
6 15 (0.94%) Kubernetes
7 13 (0.81%) vCenter Server
8 11 (0.69%) WSUS
9 10 (0.62%) NetBackup
9 10 (0.62%) Opscode Chef
9 10 (0.62%) Single Sign-On
10 7 (0.44%) Nagios
10 7 (0.44%) vRealize
10 7 (0.44%) ZABBIX
11 6 (0.37%) Grafana
11 6 (0.37%) Jamf Pro
11 6 (0.37%) Nessus
12 5 (0.31%) Istio
12 5 (0.31%) Observium
12 5 (0.31%) Red Hat Spacewalk
Vendors
1 446 (27.84%) Microsoft
2 163 (10.17%) VMware
3 102 (6.37%) ServiceNow
4 96 (5.99%) Cisco
5 74 (4.62%) Citrix
6 67 (4.18%) SAP
7 47 (2.93%) Oracle
8 32 (2.00%) iManage
9 28 (1.75%) Apple
10 26 (1.62%) F5
10 26 (1.62%) IBM
11 25 (1.56%) Veeam
12 23 (1.44%) CheckPoint
12 23 (1.44%) Palo Alto
12 23 (1.44%) Remedy
13 22 (1.37%) Salesforce.com
14 19 (1.19%) Google
14 19 (1.19%) McAfee
14 19 (1.19%) NetApp
15 18 (1.12%) PeopleSoft