Period
to 17 January 2019

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 17 January 2019 with a comparison to the same period in the previous 2 years.

Services Delivery
UK > England
6 months to
17 Jan 2019
Same period 2018 Same period 2017
Rank 118 120 90
Rank change year-on-year +2 -30 +3
Permanent jobs citing Service Delivery 3,934 4,551 5,258
As % of all permanent IT jobs advertised in England 2.80% 2.81% 3.13%
As % of the Processes & Methodologies category 3.05% 3.06% 3.43%
Number of salaries quoted 2,812 3,316 3,877
England median annual salary £51,000 £50,000 £47,500
Median salary % change year-on-year +2.00% +5.26% -5.00%
10th Percentile £28,750 £28,000 £26,500
90th Percentile £82,500 £77,500 £75,000
UK median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -5.00%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 128,865 148,930 153,385
As % of all permanent IT jobs advertised in England 91.69% 91.83% 91.34%
Number of salaries quoted 102,671 120,665 127,837
England median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £30,000 £28,750 £28,000
90th Percentile £85,000 £80,000 £80,000
UK median annual salary £52,500 £50,000 £47,500
% change year-on-year +5.00% +5.26% -

Service Delivery
Job Vacancy Trend in England

Job postings citing Service Delivery as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Delivery in England

Service Delivery
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in England.

Salary trend for Service Delivery in England

Service Delivery
Salary Histogram in England

The salary distribution of IT jobs citing Service Delivery in England over the 6 months to 17 January 2019.

Salary histogram for Service Delivery in England

Service Delivery
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the England region over the 6 months to 17 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -24 1,400 £60,000 +9.09% 147
Midlands +31 674 £47,500 - 81
South East +25 672 £50,000 +11.11% 97
North of England -8 555 £45,000 - 118
West Midlands +22 518 £47,500 -5.00% 51
South West -3 311 £40,000 -11.11% 38
East of England +43 306 £54,750 +21.67% 53
North West +10 305 £45,000 -10.00% 61
Yorkshire -15 218 £45,000 +12.50% 47
East Midlands +22 156 £47,500 +13.10% 30
North East -39 33 £43,653 +0.35% 10
Service Delivery
UK

For the 6 months to 17 January 2019, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for Service Delivery.

1 1,693 (43.04%) ITIL
2 961 (24.43%) Microsoft
3 886 (22.52%) Finance
4 842 (21.40%) Windows
5 826 (21.00%) Service Management
6 723 (18.38%) Agile Software Development
7 664 (16.88%) SLA
8 621 (15.79%) Project Management
9 572 (14.54%) Active Directory
10 509 (12.94%) Problem-Solving
11 457 (11.62%) Degree
12 448 (11.39%) Stakeholder Management
13 443 (11.26%) Data Centre
14 439 (11.16%) VMware
15 423 (10.75%) Continuous Improvement
16 419 (10.65%) ITSM
17 411 (10.45%) SQL
18 401 (10.19%) Change Management
19 396 (10.07%) Analytical Skills
20 369 (9.38%) Firewall
21 361 (9.18%) Microsoft Azure
22 348 (8.85%) Windows Server
23 335 (8.52%) Office 365
24 326 (8.29%) Security Cleared
25 323 (8.21%) Microsoft Office
26 319 (8.11%) Presales
27 314 (7.98%) ITIL V3
28 309 (7.85%) SQL Server
29 305 (7.75%) Incident Management
30 304 (7.73%) Cisco

Service Delivery
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 179 (4.55%) SharePoint
2 161 (4.09%) MS Exchange
3 101 (2.57%) IIS
4 62 (1.58%) Confluence
5 54 (1.37%) Skype for Business
6 53 (1.35%) Exchange Server 2010
7 34 (0.86%) Apache
8 26 (0.66%) CMS
9 24 (0.61%) Exchange Server 2003
9 24 (0.61%) Exchange Server 2007
10 23 (0.58%) Tomcat
11 22 (0.56%) WebLogic
12 21 (0.53%) SharePoint Server
13 20 (0.51%) BizTalk Server
14 18 (0.46%) Exchange Server 2013
15 17 (0.43%) OpenStack
15 17 (0.43%) Oracle SOA Suite
16 16 (0.41%) SharePoint 2013
17 14 (0.36%) Elasticsearch
18 13 (0.33%) SharePoint 2010
Applications
1 323 (8.21%) Microsoft Office
2 243 (6.18%) Microsoft Excel
3 130 (3.30%) Microsoft PowerPoint
4 59 (1.50%) Microsoft Project
5 42 (1.07%) MS Visio
6 40 (1.02%) Spreadsheet
7 7 (0.18%) Acrobat
8 5 (0.13%) AutoCAD
9 4 (0.10%) Open Workbench
10 2 (0.051%) Photoshop
11 1 (0.025%) Adobe Illustrator
11 1 (0.025%) Adobe Premiere
11 1 (0.025%) InDesign
11 1 (0.025%) SPSS
Business Applications
1 60 (1.53%) Dynamics CRM
2 52 (1.32%) Dynamics AX
3 48 (1.22%) Oracle EBS
4 31 (0.79%) Oracle Applications
5 25 (0.64%) Magento
6 22 (0.56%) Remedy ITSM
7 13 (0.33%) Oracle EBS R12
7 13 (0.33%) SAP S/4HANA
8 9 (0.23%) Siebel CRM
9 7 (0.18%) SAP MDG
10 6 (0.15%) SAP GRC
10 6 (0.15%) thinkFolio
11 5 (0.13%) Cognos Business Intelligence
11 5 (0.13%) Dynamics NAV
11 5 (0.13%) INSURE/90
11 5 (0.13%) Oracle General Ledger
11 5 (0.13%) SAP BPC
11 5 (0.13%) SAP ERP
11 5 (0.13%) SAP GTS
11 5 (0.13%) SAP HCM
Cloud Services
1 361 (9.18%) Microsoft Azure
2 335 (8.52%) Office 365
3 283 (7.19%) Amazon AWS
4 184 (4.68%) SaaS
5 143 (3.63%) IaaS
6 109 (2.77%) PaaS
7 63 (1.60%) Google Cloud Platform
8 55 (1.40%) Dynamics 365
9 40 (1.02%) Serverless
10 37 (0.94%) Azure Active Directory
11 34 (0.86%) Cloud Computing
12 30 (0.76%) Azure Functions
13 26 (0.66%) AWS CloudFormation
14 21 (0.53%) Amazon EC2
15 13 (0.33%) OneDrive
16 12 (0.31%) Amazon CloudWatch
16 12 (0.31%) Amazon S3
16 12 (0.31%) Dropbox
17 10 (0.25%) GitHub
17 10 (0.25%) OpenDNS
Communications & Networking
1 369 (9.38%) Firewall
2 256 (6.51%) WAN
3 234 (5.95%) LAN
4 163 (4.14%) TCP/IP
5 158 (4.02%) DNS
6 124 (3.15%) DHCP
7 117 (2.97%) VPN
8 110 (2.80%) SAN
9 94 (2.39%) VoIP
10 90 (2.29%) Network Security
11 80 (2.03%) Internet
12 79 (2.01%) Wireless
13 71 (1.80%) MPLS
14 69 (1.75%) VLAN
15 63 (1.60%) Skype
16 48 (1.22%) SNMP
17 42 (1.07%) Unified Communications
18 39 (0.99%) WLAN
19 37 (0.94%) OSPF
20 34 (0.86%) Intrusion Detection
Database & Business Intelligence
1 309 (7.85%) SQL Server
2 92 (2.34%) Big Data
3 73 (1.86%) Data Warehouse
4 42 (1.07%) SQL Server Integration Services
5 37 (0.94%) Oracle Reports
6 36 (0.92%) Oracle Database
7 33 (0.84%) SQL Server 2012
8 32 (0.81%) SQL Server Reporting Services
9 30 (0.76%) Relational Database
10 29 (0.74%) MySQL
11 28 (0.71%) PostgreSQL
12 26 (0.66%) Power BI
13 25 (0.64%) Azure SQL Database
14 23 (0.58%) Hadoop
14 23 (0.58%) Oracle BI EE
15 21 (0.53%) SQL Server 2016
16 20 (0.51%) Oracle BI Publisher
17 17 (0.43%) SQL Server 2008
18 16 (0.41%) Oracle Discoverer
19 13 (0.33%) Oracle Database 11g
Development Applications
1 96 (2.44%) JIRA
2 95 (2.41%) Git (software)
3 63 (1.60%) Jenkins
4 44 (1.12%) Visual Studio
5 35 (0.89%) Visual Studio Team System
6 26 (0.66%) MSI
6 26 (0.66%) MSTest
6 26 (0.66%) Selenium
7 25 (0.64%) NUnit
8 23 (0.58%) Atlassian Bamboo
9 19 (0.48%) Octopus Deploy
10 18 (0.46%) TeamCity
11 16 (0.41%) Oracle APEX
12 13 (0.33%) Maven
13 12 (0.31%) Bitbucket
13 12 (0.31%) EasyMock
13 12 (0.31%) JUnit
14 11 (0.28%) Subversion
15 9 (0.23%) InstallShield
15 9 (0.23%) WinDbg
General
1 886 (22.52%) Finance
2 225 (5.72%) Telecoms
3 204 (5.19%) Retail
4 201 (5.11%) Banking
5 160 (4.07%) Marketing
6 102 (2.59%) Legal
7 88 (2.24%) Manufacturing
8 79 (2.01%) Billing
9 47 (1.19%) Investment Banking
10 44 (1.12%) Law
11 42 (1.07%) Advertising
12 37 (0.94%) Back Office
13 36 (0.92%) Publishing
14 22 (0.56%) Financial Institution
15 18 (0.46%) Games
16 17 (0.43%) Front Office
17 15 (0.38%) Local Government
18 14 (0.36%) Multimedia
19 13 (0.33%) Pharmaceutical
20 11 (0.28%) Aerospace
Job Titles
1 669 (17.01%) Service Manager
2 466 (11.85%) Analyst
3 453 (11.51%) Delivery Manager
4 406 (10.32%) Services Delivery Manager
5 377 (9.58%) IT Manager
6 340 (8.64%) Architect
7 158 (4.02%) IT Services Manager
8 152 (3.86%) Consultant
9 139 (3.53%) Service Analyst
10 137 (3.48%) Support Engineer
11 130 (3.30%) Support Analyst
12 129 (3.28%) Solutions Architect
13 127 (3.23%) IT Support
14 118 (3.00%) Project Manager
15 109 (2.77%) Senior Manager
16 103 (2.62%) Developer
16 103 (2.62%) Technical Manager
17 102 (2.59%) Applications Support
18 97 (2.47%) IT Analyst
19 96 (2.44%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 213 (5.41%) .NET
2 107 (2.72%) Web Services
3 67 (1.70%) XML
4 66 (1.68%) CSS
5 58 (1.47%) HTML
6 54 (1.37%) ASP.NET
7 53 (1.35%) Middleware
8 51 (1.30%) SOAP
9 49 (1.25%) .NET Framework
10 47 (1.19%) XSLT
11 44 (1.12%) WCF
12 37 (0.94%) RESTful
13 34 (0.86%) jQuery
14 31 (0.79%) WF
15 27 (0.69%) Spring
16 26 (0.66%) Kafka
17 25 (0.64%) LINQ
17 25 (0.64%) Silverlight
17 25 (0.64%) WPF
18 23 (0.58%) REST
Miscellaneous
1 443 (11.26%) Data Centre
2 396 (10.07%) Analytical Skills
3 247 (6.28%) Management Information System
4 236 (6.00%) Self-Motivation
5 119 (3.02%) User Experience
6 84 (2.14%) Mobile App
7 64 (1.63%) Enterprise Software
8 62 (1.58%) Driving Licence
9 61 (1.55%) Public Cloud
10 60 (1.53%) Hybrid Cloud
11 46 (1.17%) Video Conferencing
12 45 (1.14%) CMDB
12 45 (1.14%) Fintech
13 43 (1.09%) Virtual Team
14 38 (0.97%) Fat Client
14 38 (0.97%) Thin Client
15 33 (0.84%) Replication
16 32 (0.81%) e-Learning
17 29 (0.74%) NHS
18 28 (0.71%) PMI
Operating Systems
1 842 (21.40%) Windows
2 348 (8.85%) Windows Server
3 282 (7.17%) Linux
4 220 (5.59%) Windows 10
5 193 (4.91%) Windows 7
6 135 (3.43%) Windows Server 2008
7 92 (2.34%) Unix
8 87 (2.21%) Windows Server 2012
9 68 (1.73%) Red Hat Enterprise Linux
10 55 (1.40%) Windows Server 2003
11 51 (1.30%) Android
12 44 (1.12%) Apple iOS
13 39 (0.99%) CentOS
14 25 (0.64%) Windows XP
15 23 (0.58%) Mac OS
16 15 (0.38%) Windows 8
17 14 (0.36%) Ubuntu
18 11 (0.28%) Mac OS X
19 7 (0.18%) SUSE
20 5 (0.13%) Fedora
Processes & Methodologies
1 1,693 (43.04%) ITIL
2 826 (21.00%) Service Management
3 723 (18.38%) Agile Software Development
4 621 (15.79%) Project Management
5 509 (12.94%) Problem-Solving
6 448 (11.39%) Stakeholder Management
7 423 (10.75%) Continuous Improvement
8 419 (10.65%) ITSM
9 401 (10.19%) Change Management
10 319 (8.11%) Presales
11 314 (7.98%) ITIL V3
12 305 (7.75%) Incident Management
13 271 (6.89%) DevOps
14 265 (6.74%) IT Strategy
15 262 (6.66%) PRINCE2
16 253 (6.43%) Mentoring
16 253 (6.43%) Problem Management
17 251 (6.38%) CRM
18 237 (6.02%) Service Delivery Management
18 237 (6.02%) Service Design
Programming Languages
1 411 (10.45%) SQL
2 201 (5.11%) Java
3 192 (4.88%) PowerShell
4 146 (3.71%) C#
5 137 (3.48%) JavaScript
6 120 (3.05%) Python
7 103 (2.62%) C
8 68 (1.73%) PL/SQL
9 57 (1.45%) Bash Shell
10 55 (1.40%) T-SQL
11 49 (1.25%) C++
12 33 (0.84%) Perl
13 29 (0.74%) PHP
14 20 (0.51%) Ruby
14 20 (0.51%) VB
15 18 (0.46%) VB.NET
16 16 (0.41%) VBScript
17 14 (0.36%) R
18 13 (0.33%) Delphi
19 12 (0.31%) XPath
Qualifications
1 457 (11.62%) Degree
2 326 (8.29%) Security Cleared
3 272 (6.91%) ITIL Certification
4 183 (4.65%) SC Cleared
5 141 (3.58%) Cisco Certification
5 141 (3.58%) Microsoft Certification
6 91 (2.31%) ISEB
7 88 (2.24%) CCNA
8 85 (2.16%) CISSP
9 78 (1.98%) CCNP
9 78 (1.98%) DV Cleared
10 72 (1.83%) Computer Science Degree
11 66 (1.68%) PMI Certification
12 65 (1.65%) MCSE
13 54 (1.37%) PMP
14 43 (1.09%) ITIL Foundation Certificate
15 40 (1.02%) MCP
16 37 (0.94%) CREST Certified
17 32 (0.81%) CISM
17 32 (0.81%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 664 (16.88%) SLA
2 215 (5.47%) GDPR
3 159 (4.04%) ISO/IEC 27001
4 157 (3.99%) QA
5 80 (2.03%) PCI DSS
5 80 (2.03%) PMO
6 55 (1.40%) ISO/IEC 20000
7 31 (0.79%) COBIT
8 30 (0.76%) Data Quality
9 29 (0.74%) ISO 9001
10 20 (0.51%) Sarbanes-Oxley
11 18 (0.46%) Cyber Essentials
12 17 (0.43%) GPG13
13 14 (0.36%) Cyber Essentials PLUS
13 14 (0.36%) ISO 14001
14 10 (0.25%) HMG Security Policy Framework
14 10 (0.25%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
15 5 (0.13%) BS25999
15 5 (0.13%) GxP
15 5 (0.13%) ISO/IEC 27005
System Software
1 572 (14.54%) Active Directory
2 303 (7.70%) VMware Infrastructure
3 160 (4.07%) Hyper-V
4 85 (2.16%) XenApp
5 65 (1.65%) XenDesktop
6 44 (1.12%) Docker
7 39 (0.99%) Microsoft App-V
7 39 (0.99%) VMware ESXi
8 35 (0.89%) vSphere
9 32 (0.81%) Virtual Desktop
10 23 (0.58%) BitLocker
10 23 (0.58%) Virtual Machines
11 20 (0.51%) Firmware
11 20 (0.51%) Virtual Servers
12 14 (0.36%) NFS
12 14 (0.36%) Terminal Services
12 14 (0.36%) VMware NSX
13 13 (0.33%) Oracle RAC
13 13 (0.33%) VMware Workstation
14 10 (0.25%) Samba
Systems Management
1 205 (5.21%) SCCM
2 66 (1.68%) Puppet
3 58 (1.47%) Ansible
4 44 (1.12%) SCOM
5 37 (0.94%) SCVMM
6 32 (0.81%) Terraform
7 30 (0.76%) EMC NetWorker
8 29 (0.74%) Norton AntiVirus
9 28 (0.71%) Microsoft Intune
9 28 (0.71%) vCenter Server
10 25 (0.64%) Kubernetes
10 25 (0.64%) Nagios
11 21 (0.53%) Microsoft Data Protection Manager
11 21 (0.53%) Oracle Enterprise Manager
11 21 (0.53%) SCDPM
12 20 (0.51%) WSUS
13 19 (0.48%) AirWatch
14 17 (0.43%) Backup Exec
15 15 (0.38%) SCOrch
16 14 (0.36%) Opscode Chef
Vendors
1 961 (24.43%) Microsoft
2 439 (11.16%) VMware
3 304 (7.73%) Cisco
4 270 (6.86%) Citrix
5 188 (4.78%) Oracle
6 126 (3.20%) ServiceNow
7 123 (3.13%) HP
8 113 (2.87%) SAP
9 96 (2.44%) Google
10 92 (2.34%) Dell
11 91 (2.31%) CheckPoint
12 84 (2.14%) Salesforce.com
13 82 (2.08%) EMC
14 73 (1.86%) NetApp
14 73 (1.86%) Veeam
15 71 (1.80%) Apple
15 71 (1.80%) McAfee
16 69 (1.75%) IBM
16 69 (1.75%) Juniper
17 61 (1.55%) Red Hat