Period
to 25 May 2019

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 25 May 2019 with a comparison to the same period in the previous 2 years.

Services Delivery
UK > England
6 months to
25 May 2019
Same period 2018 Same period 2017
Rank 108 113 113
Rank change year-on-year +5 0 -21
Permanent jobs citing Service Delivery 3,994 4,637 4,368
As % of all permanent IT jobs advertised in England 2.97% 2.85% 2.74%
As % of the Processes & Methodologies category 3.24% 3.10% 3.00%
Number of salaries quoted 2,742 3,246 3,313
England median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -5.00%
10th Percentile £26,439 £27,197 £26,250
90th Percentile £81,250 £78,125 £75,000
UK median annual salary £49,750 £50,000 £47,500
% change year-on-year -0.50% +5.26% -5.00%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 123,181 149,385 145,683
As % of all permanent IT jobs advertised in England 91.70% 91.77% 91.45%
Number of salaries quoted 97,274 121,004 120,388
England median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £30,000 £29,750 £28,000
90th Percentile £86,250 £82,500 £80,000
UK median annual salary £52,500 £50,000 £47,500
% change year-on-year +5.00% +5.26% -

Service Delivery
Job Vacancy Trend in England

Job postings citing Service Delivery as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Delivery in England

Service Delivery
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in England.

Salary trend for Service Delivery in England

Service Delivery
Salary Histogram in England

The salary distribution of IT jobs citing Service Delivery in England over the 6 months to 25 May 2019.

Salary histogram for Service Delivery in England

Service Delivery
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the England region over the 6 months to 25 May 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -22 1,185 £58,000 +5.45% 63
North of England +38 824 £44,000 -2.22% 47
South East +10 751 £50,500 +3.06% 61
Midlands +5 660 £47,500 -5.00% 42
West Midlands +3 484 £45,000 -14.29% 33
Yorkshire +46 432 £44,750 +19.33% 17
North West +9 326 £45,000 -10.00% 27
South West -33 278 £40,000 -11.11% 16
East of England +38 272 £45,000 +5.88% 20
East Midlands +44 174 £48,750 +16.07% 9
North East +45 67 £40,000 -20.00% 3
Service Delivery
UK

For the 6 months to 25 May 2019, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for Service Delivery.

1 1,601 (40.09%) ITIL
2 926 (23.18%) Microsoft
3 819 (20.51%) Service Management
4 817 (20.46%) Finance
5 804 (20.13%) Windows
6 636 (15.92%) Active Directory
7 630 (15.77%) SLA
8 606 (15.17%) Agile Software Development
9 600 (15.02%) Cisco
10 598 (14.97%) Problem-Solving
11 584 (14.62%) Firewall
12 549 (13.75%) Project Management
13 530 (13.27%) Linux
14 501 (12.54%) WAN
15 476 (11.92%) Management Information System
16 457 (11.44%) Continuous Improvement
17 456 (11.42%) Degree
18 437 (10.94%) SQL
19 433 (10.84%) Office 365
20 423 (10.59%) Cisco Certification
21 419 (10.49%) Analytical Skills
22 402 (10.07%) ITSM
23 395 (9.89%) Change Management
23 395 (9.89%) VPN
24 393 (9.84%) Microsoft Azure
25 392 (9.81%) Microsoft Office
26 377 (9.44%) DNS
27 374 (9.36%) VMware
28 365 (9.14%) ISO/IEC 27001
29 351 (8.79%) Stakeholder Management

Service Delivery
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 194 (4.86%) MS Exchange
2 148 (3.71%) SharePoint
3 75 (1.88%) Exchange Server 2010
4 62 (1.55%) IIS
5 55 (1.38%) Confluence
6 52 (1.30%) Skype for Business
7 47 (1.18%) Apache
8 42 (1.05%) Exchange Server 2013
9 29 (0.73%) Exchange Server 2007
10 26 (0.65%) Exchange Server 2003
11 21 (0.53%) BizTalk Server
12 20 (0.50%) WebSphere
13 19 (0.48%) SharePoint 2010
14 12 (0.30%) Drupal
15 11 (0.28%) Blackberry Enterprise Server
15 11 (0.28%) CMS
16 10 (0.25%) Documentum
17 9 (0.23%) CICS
17 9 (0.23%) IBM Notes
18 8 (0.20%) Tomcat
Applications
1 392 (9.81%) Microsoft Office
2 190 (4.76%) Microsoft Excel
3 101 (2.53%) Microsoft PowerPoint
4 53 (1.33%) MS Visio
5 42 (1.05%) Microsoft Project
6 19 (0.48%) Spreadsheet
7 11 (0.28%) Acrobat
8 5 (0.13%) Open Workbench
9 4 (0.10%) AutoCAD
10 3 (0.075%) Photoshop
11 1 (0.025%) Chatbot
Business Applications
1 43 (1.08%) Dynamics CRM
2 36 (0.90%) Remedy ITSM
3 33 (0.83%) Oracle EBS
4 29 (0.73%) Oracle Applications
5 11 (0.28%) Dynamics AX
6 9 (0.23%) Dynamics GP
6 9 (0.23%) Markit EDM
6 9 (0.23%) thinkFolio
7 8 (0.20%) Oracle ERP
8 7 (0.18%) Oracle EBS R12
8 7 (0.18%) Sage X3
8 7 (0.18%) SAP FI
9 6 (0.15%) Elite 3E
9 6 (0.15%) Exstream
9 6 (0.15%) SAP S/4HANA
9 6 (0.15%) SAP SD
10 5 (0.13%) Cognos Business Intelligence
10 5 (0.13%) NetSuite
10 5 (0.13%) SAP CO
10 5 (0.13%) SAP FI/CO
Cloud Services
1 433 (10.84%) Office 365
2 393 (9.84%) Microsoft Azure
3 265 (6.63%) Amazon AWS
4 131 (3.28%) IaaS
5 116 (2.90%) PaaS
6 103 (2.58%) SaaS
7 54 (1.35%) Google Cloud Platform
8 46 (1.15%) Cloud Computing
9 45 (1.13%) Power Platform
10 38 (0.95%) Dynamics 365
11 37 (0.93%) Azure Active Directory
12 35 (0.88%) Serverless
13 31 (0.78%) OneDrive
14 23 (0.58%) Azure Functions
15 19 (0.48%) Amazon EC2
16 18 (0.45%) GitHub
17 14 (0.35%) Dropbox
18 13 (0.33%) OpenDNS
19 12 (0.30%) Azure ExpressRoute
20 11 (0.28%) PowerApps
Communications & Networking
1 584 (14.62%) Firewall
2 501 (12.54%) WAN
3 395 (9.89%) VPN
4 377 (9.44%) DNS
5 335 (8.39%) Network Security
6 288 (7.21%) MPLS
7 273 (6.84%) Cisco ASA
8 269 (6.74%) LAN
9 266 (6.66%) OSPF
10 256 (6.41%) BGP
11 245 (6.13%) Cisco Nexus
12 243 (6.08%) IPsec
13 238 (5.96%) NetScaler
14 236 (5.91%) Broadband
15 223 (5.58%) ADSL
15 223 (5.58%) SMTP
16 217 (5.43%) RIP
17 142 (3.56%) VoIP
18 135 (3.38%) TCP/IP
19 126 (3.15%) Internet
Database & Business Intelligence
1 230 (5.76%) SQL Server
2 60 (1.50%) Relational Database
3 59 (1.48%) Data Warehouse
4 48 (1.20%) MySQL
5 40 (1.00%) SQL Server 2012
5 40 (1.00%) SQL Server Integration Services
6 36 (0.90%) Oracle Database
7 34 (0.85%) Power BI
7 34 (0.85%) SQL Server Reporting Services
8 33 (0.83%) PostgreSQL
9 32 (0.80%) Big Data
10 29 (0.73%) Oracle Reports
11 26 (0.65%) RDBMS
12 22 (0.55%) MongoDB
13 19 (0.48%) SQL Server 2008
14 17 (0.43%) Oracle BI Publisher
15 16 (0.40%) Oracle Discoverer
16 15 (0.38%) Azure SQL Database
16 15 (0.38%) DB2
16 15 (0.38%) Hadoop
Development Applications
1 82 (2.05%) JIRA
2 77 (1.93%) Jenkins
3 65 (1.63%) Git (software)
4 36 (0.90%) Visual Studio
5 26 (0.65%) Atlassian Bamboo
5 26 (0.65%) Bitbucket
5 26 (0.65%) Visual Studio Team System
6 24 (0.60%) MSTest
6 24 (0.60%) NUnit
7 22 (0.55%) JUnit
8 21 (0.53%) Bitbucket Server
8 21 (0.53%) EasyMock
9 19 (0.48%) Selenium
10 18 (0.45%) MSI
10 18 (0.45%) Oracle APEX
11 13 (0.33%) TeamCity
12 11 (0.28%) Eclipse
12 11 (0.28%) Katalon Studio
12 11 (0.28%) Octopus Deploy
12 11 (0.28%) Vagrant
General
1 817 (20.46%) Finance
2 197 (4.93%) Telecoms
3 179 (4.48%) Retail
4 139 (3.48%) Marketing
5 111 (2.78%) Banking
6 71 (1.78%) Legal
7 58 (1.45%) Law
8 54 (1.35%) Billing
9 51 (1.28%) Back Office
9 51 (1.28%) Manufacturing
10 43 (1.08%) Games
11 36 (0.90%) Advertising
12 30 (0.75%) Financial Institution
13 22 (0.55%) Local Government
14 19 (0.48%) Aerospace
14 19 (0.48%) Publishing
15 18 (0.45%) Pharmaceutical
16 17 (0.43%) Electronics
17 15 (0.38%) Front Office
17 15 (0.38%) Investment Banking
Job Titles
1 726 (18.18%) Service Manager
2 553 (13.85%) Delivery Manager
3 512 (12.82%) Services Delivery Manager
4 487 (12.19%) Analyst
5 296 (7.41%) Architect
6 285 (7.14%) IT Manager
7 243 (6.08%) Network Engineer
8 177 (4.43%) Service Analyst
9 158 (3.96%) Support Engineer
10 146 (3.66%) Developer
11 145 (3.63%) Security Engineer
12 134 (3.36%) IT Services Manager
13 128 (3.20%) IT Support
14 124 (3.10%) Consultant
15 122 (3.05%) Network Security Engineer
16 120 (3.00%) Solutions Architect
17 115 (2.88%) Support Analyst
18 114 (2.85%) Infrastructure Engineer
19 96 (2.40%) 2nd Line Support
19 96 (2.40%) Project Manager
Libraries, Frameworks & Software Standards
1 149 (3.73%) .NET
2 123 (3.08%) Web Services
3 76 (1.90%) HTML
4 59 (1.48%) SOAP
5 55 (1.38%) CSS
6 54 (1.35%) XML
7 48 (1.20%) ASP.NET
7 48 (1.20%) Middleware
8 45 (1.13%) Spring
9 39 (0.98%) jQuery
10 38 (0.95%) RESTful
11 35 (0.88%) REST
12 28 (0.70%) Java EE
12 28 (0.70%) JSON
13 27 (0.68%) XSLT
14 25 (0.63%) WCF
14 25 (0.63%) WF
15 24 (0.60%) LINQ
15 24 (0.60%) Silverlight
15 24 (0.60%) WPF
Miscellaneous
1 476 (11.92%) Management Information System
2 419 (10.49%) Analytical Skills
3 316 (7.91%) Data Centre
4 244 (6.11%) Self-Motivation
5 124 (3.10%) User Experience
6 75 (1.88%) Public Cloud
7 70 (1.75%) Hybrid Cloud
8 58 (1.45%) Driving Licence
9 53 (1.33%) Mobile App
9 53 (1.33%) Virtual Team
10 51 (1.28%) CMDB
10 51 (1.28%) NHS
11 41 (1.03%) PKI
12 38 (0.95%) Wiki
13 33 (0.83%) Blackberry
14 31 (0.78%) Fintech
15 27 (0.68%) e-Learning
15 27 (0.68%) Enterprise Software
16 26 (0.65%) Video Conferencing
17 25 (0.63%) Hedge funds
Operating Systems
1 804 (20.13%) Windows
2 530 (13.27%) Linux
3 333 (8.34%) Unix
4 315 (7.89%) Windows Server
5 214 (5.36%) Windows 10
6 170 (4.26%) Windows 7
7 98 (2.45%) Windows Server 2008
8 89 (2.23%) Windows Server 2012
9 73 (1.83%) Red Hat Enterprise Linux
10 48 (1.20%) CentOS
11 47 (1.18%) Android
12 38 (0.95%) Windows Server 2003
13 33 (0.83%) Apple iOS
14 28 (0.70%) Windows XP
15 21 (0.53%) Windows 8
16 20 (0.50%) Mac OS X
17 17 (0.43%) Mac OS
18 15 (0.38%) Solaris
19 12 (0.30%) Ubuntu
20 9 (0.23%) SUSE
Processes & Methodologies
1 1,601 (40.09%) ITIL
2 819 (20.51%) Service Management
3 606 (15.17%) Agile Software Development
4 598 (14.97%) Problem-Solving
5 549 (13.75%) Project Management
6 457 (11.44%) Continuous Improvement
7 402 (10.07%) ITSM
8 395 (9.89%) Change Management
9 351 (8.79%) Stakeholder Management
10 323 (8.09%) Change Control
11 309 (7.74%) Incident Management
12 301 (7.54%) PRINCE2
13 293 (7.34%) Problem Management
14 292 (7.31%) ITIL V3
15 262 (6.56%) DevOps
16 258 (6.46%) Mentoring
17 257 (6.43%) Presales
18 252 (6.31%) Network Management
19 251 (6.28%) IT Strategy
20 237 (5.93%) Network Design
Programming Languages
1 437 (10.94%) SQL
2 348 (8.71%) Python
3 275 (6.89%) Bash Shell
4 267 (6.69%) Perl
5 193 (4.83%) Java
6 191 (4.78%) PowerShell
7 109 (2.73%) JavaScript
8 101 (2.53%) C#
9 89 (2.23%) C
10 61 (1.53%) C++
11 59 (1.48%) T-SQL
12 56 (1.40%) PL/SQL
13 38 (0.95%) PHP
14 9 (0.23%) VB.NET
14 9 (0.23%) VBScript
15 8 (0.20%) Ruby
15 8 (0.20%) VB
16 7 (0.18%) Shell Script
16 7 (0.18%) VBA
17 6 (0.15%) AWK
Qualifications
1 456 (11.42%) Degree
2 423 (10.59%) Cisco Certification
3 338 (8.46%) Security Cleared
4 334 (8.36%) CCNP
5 322 (8.06%) CCNA
6 213 (5.33%) ITIL Certification
7 163 (4.08%) Microsoft Certification
8 160 (4.01%) SC Cleared
9 80 (2.00%) DV Cleared
10 73 (1.83%) Computer Science Degree
11 65 (1.63%) ITIL Foundation Certificate
12 64 (1.60%) CISSP
12 64 (1.60%) ISEB
13 62 (1.55%) MCSE
14 57 (1.43%) PMI Certification
15 54 (1.35%) MCSA
16 49 (1.23%) MCP
16 49 (1.23%) PMP
17 47 (1.18%) CREST Certified
18 36 (0.90%) Master's Degree
Quality Assurance & Compliance
1 630 (15.77%) SLA
2 365 (9.14%) ISO/IEC 27001
3 268 (6.71%) ISO 9001
4 175 (4.38%) GDPR
5 88 (2.20%) QA
6 74 (1.85%) PMO
7 58 (1.45%) PCI DSS
8 32 (0.80%) ISO/IEC 20000
9 31 (0.78%) COBIT
10 26 (0.65%) HMG Security Policy Framework
11 19 (0.48%) ISO 22301
12 18 (0.45%) Data Quality
13 16 (0.40%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
14 12 (0.30%) Sarbanes-Oxley
15 11 (0.28%) GPG13
16 4 (0.10%) Cyber Essentials
16 4 (0.10%) Cyber Essentials PLUS
16 4 (0.10%) EFQM
16 4 (0.10%) GxP
16 4 (0.10%) ISO/IEC 27005
System Software
1 636 (15.92%) Active Directory
2 221 (5.53%) VMware Infrastructure
3 153 (3.83%) Hyper-V
4 74 (1.85%) XenApp
5 48 (1.20%) XenDesktop
6 42 (1.05%) Docker
7 36 (0.90%) Virtual Desktop
8 34 (0.85%) Microsoft App-V
8 34 (0.85%) vSphere
9 32 (0.80%) VMware ESXi
10 22 (0.55%) BitLocker
11 20 (0.50%) Virtual Machines
12 19 (0.48%) Virtual Servers
13 18 (0.45%) Firmware
14 11 (0.28%) Citrix Hypervisor
15 9 (0.23%) Terminal Server
16 7 (0.18%) VMware NSX
17 6 (0.15%) Postfix
17 6 (0.15%) Samba
18 5 (0.13%) Oracle RAC
Systems Management
1 237 (5.93%) Nagios
2 220 (5.51%) FortiGate
3 169 (4.23%) SCCM
4 76 (1.90%) Ansible
5 46 (1.15%) Puppet
6 44 (1.10%) Microsoft Intune
7 43 (1.08%) SCVMM
8 41 (1.03%) SCOM
9 29 (0.73%) Kubernetes
10 28 (0.70%) WSUS
11 19 (0.48%) Microsoft Data Protection Manager
11 19 (0.48%) vCenter Server
12 18 (0.45%) Terraform
13 17 (0.43%) SCDPM
14 13 (0.33%) AirWatch
15 12 (0.30%) Control-M
15 12 (0.30%) EMC NetWorker
15 12 (0.30%) Oracle Enterprise Manager
15 12 (0.30%) SCOrch
16 10 (0.25%) ServiceCenter
Vendors
1 926 (23.18%) Microsoft
2 600 (15.02%) Cisco
3 374 (9.36%) VMware
4 261 (6.53%) Fortinet
5 252 (6.31%) Citrix
6 163 (4.08%) Oracle
7 146 (3.66%) Palo Alto
8 121 (3.03%) HP
9 117 (2.93%) CheckPoint
10 109 (2.73%) ServiceNow
11 97 (2.43%) SAP
12 91 (2.28%) Dell
13 90 (2.25%) Juniper
14 67 (1.68%) Google
15 63 (1.58%) F5
16 58 (1.45%) NetApp
17 56 (1.40%) IBM
17 56 (1.40%) Remedy
18 50 (1.25%) Avaya
18 50 (1.25%) McAfee