Period
to 21 February 2018

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 21 February 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
UK > England
6 months to
21 Feb 2018
Same period 2017 Same period 2016
Rank 113 98 92
Rank change year-on-year -15 -6 -8
Permanent jobs citing Service Delivery 4,684 4,957 5,943
As % of all permanent IT jobs advertised in England 2.84% 2.99% 3.03%
As % of the Processes & Methodologies category 3.16% 3.34% 3.41%
Number of salaries quoted 3,329 3,651 4,642
England median annual salary £50,000 £47,500 £50,000
Median salary % change year-on-year +5.26% -5.00% +5.26%
10th Percentile £28,000 £26,500 £27,750
90th Percentile £77,500 £75,000 £77,500
UK median annual salary £50,000 £47,500 £50,000
% change year-on-year +5.26% -5.00% +5.26%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 148,316 148,580 174,038
As % of all permanent IT jobs advertised in England 89.87% 89.53% 88.84%
Number of salaries quoted 121,459 123,392 145,663
England median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +5.56%
10th Percentile £29,500 £28,500 £27,750
90th Percentile £81,250 £80,000 £77,500
UK median annual salary £50,000 £48,500 £47,500
% change year-on-year +3.09% +2.11% +5.56%

Service Delivery
Job Vacancy Trend in England

Job postings citing Service Delivery as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Delivery in England

Service Delivery
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in England.

Salary trend for Service Delivery in England

Service Delivery
Salary Histogram in England

The salary distribution of IT jobs citing Service Delivery in England over the 6 months to 21 February 2018.

Salary histogram for Service Delivery in England

Service Delivery
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the England region over the 6 months to 21 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +19 1,822 £55,000 - 168
South East -27 782 £45,000 -10.00% 119
North of England -6 749 £45,000 - 103
Midlands -15 642 £47,500 +5.56% 64
West Midlands -8 495 £50,000 +11.11% 40
South West -14 368 £45,000 +21.62% 27
North West -21 362 £50,000 +11.11% 42
East of England -43 315 £45,000 -5.26% 55
Yorkshire -5 296 £37,500 -11.76% 53
East Midlands -51 147 £42,000 -4.55% 24
North East +15 92 £43,500 -2.77% 8
Service Delivery
UK

For the 6 months to 21 February 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for Service Delivery.

1 2,019 (43.10%) ITIL
2 1,218 (26.00%) Microsoft
3 1,133 (24.19%) Service Management
4 1,127 (24.06%) Finance
5 1,045 (22.31%) Windows
6 750 (16.01%) Agile Software Development
7 742 (15.84%) SLA
8 709 (15.14%) Project Management
9 685 (14.62%) Active Directory
10 591 (12.62%) Microsoft Azure
11 566 (12.08%) Change Management
12 565 (12.06%) SQL
13 563 (12.02%) VMware
14 561 (11.98%) Degree
15 507 (10.82%) Stakeholder Management
16 483 (10.31%) ITSM
16 483 (10.31%) Continuous Improvement
17 479 (10.23%) Microsoft Office
18 467 (9.97%) Analytical Skills
19 455 (9.71%) Data Centre
19 455 (9.71%) Security Cleared
20 437 (9.33%) VMware Infrastructure
21 433 (9.24%) Problem Management
22 432 (9.22%) Incident Management
23 410 (8.75%) Office 365
24 398 (8.50%) Presales
25 391 (8.35%) Windows Server
26 387 (8.26%) Citrix
27 386 (8.24%) SQL Server
28 361 (7.71%) Cisco

Service Delivery
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 236 (5.04%) SharePoint
2 169 (3.61%) MS Exchange
3 131 (2.80%) IIS
4 94 (2.01%) Skype for Business
5 91 (1.94%) Exchange Server 2010
6 61 (1.30%) Confluence
7 58 (1.24%) Exchange Server 2013
8 52 (1.11%) Apache
9 50 (1.07%) CMS
10 42 (0.90%) Tomcat
11 40 (0.85%) BizTalk Server
11 40 (0.85%) SharePoint 2013
12 37 (0.79%) OpenStack
13 33 (0.70%) SharePoint 2010
14 25 (0.53%) Blackberry Enterprise Server
15 21 (0.45%) WebLogic
16 19 (0.41%) Cloud Foundry
17 18 (0.38%) WebSphere
18 17 (0.36%) Exchange Server 2007
19 16 (0.34%) JBoss
Applications
1 479 (10.23%) Microsoft Office
2 218 (4.65%) Microsoft Excel
3 130 (2.78%) Microsoft PowerPoint
4 46 (0.98%) Microsoft Project
5 37 (0.79%) MS Visio
6 21 (0.45%) Spreadsheet
7 4 (0.085%) Adobe Creative Suite
7 4 (0.085%) Stata
8 3 (0.064%) Maya
9 2 (0.043%) Adobe Illustrator
9 2 (0.043%) EngageOne
9 2 (0.043%) Photoshop
9 2 (0.043%) QuarkXPress
10 1 (0.021%) Acrobat
10 1 (0.021%) Adobe After Effects
10 1 (0.021%) Adobe Premiere
10 1 (0.021%) Chatbot
10 1 (0.021%) HipChat
10 1 (0.021%) InDesign
10 1 (0.021%) InfoPath
Business Applications
1 67 (1.43%) Dynamics CRM
2 30 (0.64%) Remedy ITSM
3 26 (0.56%) Dynamics AX
4 21 (0.45%) Oracle EBS
5 12 (0.26%) Elite 3E
6 11 (0.23%) MetaTrader
6 11 (0.23%) Salesforce.com CRM
6 11 (0.23%) SAP Hybris
7 10 (0.21%) Dynamics NAV
8 9 (0.19%) assyst
8 9 (0.19%) SAP ERP
8 9 (0.19%) SAP S/4HANA
9 7 (0.15%) Oracle Applications
10 6 (0.13%) RiskWrite
10 6 (0.13%) SAP CO
10 6 (0.13%) SAP FI
10 6 (0.13%) SAP FI/CO
10 6 (0.13%) SAP GRC
10 6 (0.13%) ScheduALL
11 5 (0.11%) SAP Business ByDesign
Cloud Services
1 591 (12.62%) Microsoft Azure
2 410 (8.75%) Office 365
3 342 (7.30%) Amazon AWS
4 193 (4.12%) IaaS
5 162 (3.46%) PaaS
6 149 (3.18%) SaaS
7 94 (2.01%) Serverless
8 76 (1.62%) Google Cloud Platform
9 59 (1.26%) Azure Active Directory
10 39 (0.83%) Cortana Intelligence Suite
11 38 (0.81%) Azure Data Factory
12 35 (0.75%) OneDrive
13 33 (0.70%) Cloud Computing
14 27 (0.58%) Dynamics 365
15 26 (0.56%) Amazon EC2
16 24 (0.51%) SuccessFactors
17 17 (0.36%) GitHub
18 14 (0.30%) AWS Lambda
19 11 (0.23%) Mimecast
20 10 (0.21%) Slack
Communications & Networking
1 276 (5.89%) Firewall
1 276 (5.89%) WAN
2 238 (5.08%) LAN
3 154 (3.29%) TCP/IP
4 138 (2.95%) Wireless
5 129 (2.75%) Network Security
6 127 (2.71%) VPN
7 118 (2.52%) DNS
8 101 (2.16%) SAN
9 97 (2.07%) Internet
10 72 (1.54%) DHCP
10 72 (1.54%) MPLS
11 63 (1.35%) VoIP
12 60 (1.28%) OSPF
13 59 (1.26%) Skype
13 59 (1.26%) VLAN
14 52 (1.11%) Remote Desktop
15 51 (1.09%) SSL
16 46 (0.98%) Intrusion Detection
16 46 (0.98%) Wi-Fi
Database & Business Intelligence
1 386 (8.24%) SQL Server
2 111 (2.37%) SQL Server Integration Services
3 82 (1.75%) MySQL
4 78 (1.67%) Power BI
5 75 (1.60%) SQL Server 2012
6 68 (1.45%) SQL Server Reporting Services
7 64 (1.37%) Big Data
8 60 (1.28%) SQL Server 2008
9 58 (1.24%) Data Warehouse
10 43 (0.92%) Azure SQL Database
11 42 (0.90%) Data Lake
12 41 (0.88%) PostgreSQL
13 38 (0.81%) MongoDB
13 38 (0.81%) SQL Server 2016
14 36 (0.77%) Oracle Database
15 34 (0.73%) NoSQL
15 34 (0.73%) Relational Database
16 28 (0.60%) BusinessObjects
17 25 (0.53%) SQL Server 2014
18 24 (0.51%) SQL Server Analysis Services
Development Applications
1 176 (3.76%) Git (software)
2 175 (3.74%) Visual Studio
3 132 (2.82%) JIRA
4 75 (1.60%) Jenkins
5 65 (1.39%) Visual Studio Team System
6 57 (1.22%) Team Foundation Server
7 53 (1.13%) NUnit
8 45 (0.96%) MSTest
9 35 (0.75%) TeamCity
10 30 (0.64%) Cucumber
10 30 (0.64%) Maven
11 26 (0.56%) Selenium
12 25 (0.53%) Atlassian Bamboo
13 24 (0.51%) Jasmine
14 22 (0.47%) Octopus Deploy
15 21 (0.45%) Eclipse
16 20 (0.43%) MSBuild
17 17 (0.36%) MSI
18 16 (0.34%) NuGet
18 16 (0.34%) Zephyr
General
1 1,127 (24.06%) Finance
2 247 (5.27%) Retail
3 235 (5.02%) Marketing
4 204 (4.36%) Banking
5 173 (3.69%) Telecoms
6 159 (3.39%) Legal
7 99 (2.11%) Billing
8 83 (1.77%) Law
9 80 (1.71%) Military
10 67 (1.43%) Manufacturing
11 66 (1.41%) Investment Banking
12 50 (1.07%) Publishing
13 45 (0.96%) Advertising
14 42 (0.90%) Back Office
15 38 (0.81%) Retail Banking
16 27 (0.58%) Electronics
16 27 (0.58%) Front Office
17 24 (0.51%) Games
18 22 (0.47%) Pharmaceutical
19 20 (0.43%) Financial Institution
Job Titles
1 825 (17.61%) Service Manager
2 553 (11.81%) Delivery Manager
3 517 (11.04%) Analyst
4 501 (10.70%) Services Delivery Manager
5 327 (6.98%) IT Manager
6 299 (6.38%) Architect
7 220 (4.70%) Consultant
8 173 (3.69%) Support Analyst
9 165 (3.52%) IT Services Manager
10 161 (3.44%) Developer
11 158 (3.37%) Support Engineer
12 142 (3.03%) Service Analyst
13 139 (2.97%) Team Leader
13 139 (2.97%) Technical Manager
14 122 (2.60%) Project Manager
15 121 (2.58%) Infrastructure Engineer
16 117 (2.50%) Head of IT
17 116 (2.48%) IT Support
18 106 (2.26%) Solutions Architect
19 104 (2.22%) Service Desk Manager
Libraries, Frameworks & Software Standards
1 321 (6.85%) .NET
2 221 (4.72%) Web Services
3 200 (4.27%) HTML
4 178 (3.80%) CSS
5 153 (3.27%) XML
6 128 (2.73%) ASP.NET
7 90 (1.92%) jQuery
8 87 (1.86%) WCF
9 84 (1.79%) SOAP
10 82 (1.75%) XSLT
11 67 (1.43%) AngularJS
12 66 (1.41%) REST
13 62 (1.32%) Middleware
14 60 (1.28%) RESTful
15 59 (1.26%) ASP.NET MVC
16 57 (1.22%) .NET Framework
17 53 (1.13%) ASP.NET Web API
18 48 (1.02%) WPF
19 47 (1.00%) Silverlight
20 43 (0.92%) WF
Miscellaneous
1 467 (9.97%) Analytical Skills
2 455 (9.71%) Data Centre
3 300 (6.40%) Management Information System
4 189 (4.04%) User Experience
5 182 (3.89%) Computer Science
6 99 (2.11%) Enterprise Software
7 77 (1.64%) Public Cloud
8 70 (1.49%) Driving Licence
8 70 (1.49%) Fintech
9 68 (1.45%) Fat Client
9 68 (1.45%) Thin Client
10 56 (1.20%) CMDB
11 55 (1.17%) Hybrid Cloud
12 53 (1.13%) Replication
13 51 (1.09%) Virtual Team
14 48 (1.02%) Distributed Denial-of-Service
15 47 (1.00%) Blackberry
16 43 (0.92%) Clustering
17 37 (0.79%) iPhone
17 37 (0.79%) Mobile App
Operating Systems
1 1,045 (22.31%) Windows
2 391 (8.35%) Windows Server
3 352 (7.51%) Linux
4 264 (5.64%) Windows 7
5 237 (5.06%) Windows Server 2012
6 215 (4.59%) Windows 10
7 211 (4.50%) Windows Server 2008
8 161 (3.44%) Unix
9 44 (0.94%) Red Hat Enterprise Linux
10 43 (0.92%) Windows 8
11 42 (0.90%) Android
12 41 (0.88%) Solaris
13 37 (0.79%) CentOS
14 36 (0.77%) Windows Server 2003
15 29 (0.62%) Apple iOS
16 28 (0.60%) Mac OS X
16 28 (0.60%) Windows XP
17 17 (0.36%) AIX
18 12 (0.26%) Kali Linux
19 9 (0.19%) Windows 2000 Server
Processes & Methodologies
1 2,019 (43.10%) ITIL
2 1,133 (24.19%) Service Management
3 750 (16.01%) Agile Software Development
4 709 (15.14%) Project Management
5 566 (12.08%) Change Management
6 507 (10.82%) Stakeholder Management
7 483 (10.31%) Continuous Improvement
7 483 (10.31%) ITSM
8 433 (9.24%) Problem Management
9 432 (9.22%) Incident Management
10 398 (8.50%) Presales
11 347 (7.41%) ITIL V3
12 295 (6.30%) Line Management
13 294 (6.28%) Mentoring
14 289 (6.17%) PRINCE2
15 288 (6.15%) DevOps
16 250 (5.34%) CRM
17 244 (5.21%) Coaching
18 241 (5.15%) Service Delivery Management
19 240 (5.12%) Business Intelligence
Programming Languages
1 565 (12.06%) SQL
2 315 (6.73%) PowerShell
3 296 (6.32%) C#
4 277 (5.91%) Java
5 270 (5.76%) JavaScript
6 167 (3.57%) Python
7 101 (2.16%) C
8 95 (2.03%) T-SQL
9 89 (1.90%) C++
10 83 (1.77%) PHP
11 81 (1.73%) Perl
12 73 (1.56%) PL/SQL
13 69 (1.47%) Bash Shell
14 54 (1.15%) Ruby
15 38 (0.81%) Shell Script
16 31 (0.66%) VB.NET
17 26 (0.56%) VB
18 25 (0.53%) RPG
19 22 (0.47%) U-SQL
20 14 (0.30%) Groovy
Qualifications
1 561 (11.98%) Degree
2 455 (9.71%) Security Cleared
3 298 (6.36%) ITIL Certification
4 225 (4.80%) Microsoft Certification
5 224 (4.78%) SC Cleared
6 201 (4.29%) Cisco Certification
7 142 (3.03%) MCSE
8 134 (2.86%) CCNP
9 120 (2.56%) CCNA
10 109 (2.33%) DV Cleared
11 108 (2.31%) Computer Science Degree
12 96 (2.05%) ITIL Foundation Certificate
13 70 (1.49%) MCP
14 69 (1.47%) MCSA
15 68 (1.45%) CISSP
16 57 (1.22%) PMI Certification
17 50 (1.07%) VMware Certified Professional (VCP)
18 45 (0.96%) PMP
19 43 (0.92%) CISM
20 32 (0.68%) ISEB
Quality Assurance & Compliance
1 742 (15.84%) SLA
2 154 (3.29%) QA
3 106 (2.26%) ISO/IEC 27001
4 73 (1.56%) GDPR
5 56 (1.20%) PMO
6 51 (1.09%) ISO/IEC 20000
7 46 (0.98%) PCI DSS
8 34 (0.73%) ISO 9001
9 31 (0.66%) COBIT
10 25 (0.53%) Data Quality
11 9 (0.19%) Sarbanes-Oxley
12 8 (0.17%) HMG Security Policy Framework
13 7 (0.15%) Cyber Essentials
13 7 (0.15%) GAMP
13 7 (0.15%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
14 6 (0.13%) GPG13
14 6 (0.13%) MiFID
15 5 (0.11%) WAI
16 4 (0.085%) HIPAA
16 4 (0.085%) PA-DSS
System Software
1 685 (14.62%) Active Directory
2 437 (9.33%) VMware Infrastructure
3 241 (5.15%) Hyper-V
4 104 (2.22%) XenApp
5 99 (2.11%) VMware ESXi
6 97 (2.07%) Virtual Machines
7 86 (1.84%) Virtual Desktop
8 84 (1.79%) XenDesktop
9 82 (1.75%) Microsoft App-V
10 55 (1.17%) BitLocker
11 50 (1.07%) vSphere
12 48 (1.02%) Docker
13 9 (0.19%) NFS
13 9 (0.19%) XenServer
14 8 (0.17%) DFS Replication
14 8 (0.17%) KVM
14 8 (0.17%) Terminal Services
14 8 (0.17%) Virtual Servers
14 8 (0.17%) Xen
15 7 (0.15%) Terminal Server
Systems Management
1 230 (4.91%) SCCM
2 119 (2.54%) SCVMM
3 85 (1.81%) Puppet
4 82 (1.75%) Tivoli Storage Manager
5 81 (1.73%) SCOM
6 62 (1.32%) Ansible
7 58 (1.24%) Opscode Chef
8 47 (1.00%) Microsoft Intune
9 46 (0.98%) SCOrch
10 37 (0.79%) Microsoft Data Protection Manager
11 36 (0.77%) SCDPM
12 32 (0.68%) vCenter Server
13 30 (0.64%) SCSM
14 26 (0.56%) Kubernetes
15 24 (0.51%) Nagios
16 23 (0.49%) Forefront Identity Manager
17 20 (0.43%) WSUS
18 19 (0.41%) vMotion
19 18 (0.38%) Single Sign-On
20 17 (0.36%) FortiGate
Vendors
1 1,218 (26.00%) Microsoft
2 563 (12.02%) VMware
3 387 (8.26%) Citrix
4 361 (7.71%) Cisco
5 184 (3.93%) Oracle
6 183 (3.91%) HP
7 143 (3.05%) SAP
8 124 (2.65%) Google
9 121 (2.58%) ServiceNow
10 120 (2.56%) Juniper
11 117 (2.50%) F5
12 111 (2.37%) CheckPoint
13 100 (2.13%) Xerox
14 96 (2.05%) SolarWinds
15 68 (1.45%) Remedy
16 64 (1.37%) Salesforce.com
17 61 (1.30%) BMC
17 61 (1.30%) Capita
18 60 (1.28%) Fortinet
18 60 (1.28%) Red Hat