Period
to 8 April 2020

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 8 April 2020 with a comparison to the same period in the previous 2 years.

Service Delivery
UK > England
6 months to
8 Apr 2020
Same period 2019 Same period 2018
Rank 127 116 115
Rank change year-on-year -11 -1 -8
Permanent jobs citing Service Delivery 2,751 3,963 4,755
As % of all permanent jobs advertised in England 2.58% 2.87% 2.85%
As % of the Processes & Methodologies category 2.80% 3.11% 3.09%
Number of salaries quoted 2,174 2,928 3,549
Median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £29,250 £27,500 £28,000
90th Percentile £82,500 £81,250 £77,500
UK median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 98,221 127,431 153,977
As % of all permanent IT jobs advertised in England 92.00% 92.14% 92.19%
Number of salaries quoted 78,494 101,263 126,121
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% +1.01%
10th Percentile £31,250 £30,000 £29,500
90th Percentile £90,000 £85,000 £82,000
UK median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% +5.26%

Service Delivery
Job Vacancy Trend in England

Job postings citing Service Delivery as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Delivery in England

Service Delivery
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Delivery in England.

Salary trend for Service Delivery in England

Service Delivery
Salary Histogram in England

Salary distribution for jobs citing Service Delivery in England over the 6 months to 8 April 2020.

Salary histogram for Service Delivery in England

Service Delivery
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the England region over the 6 months to 8 April 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -19 895 £57,500 - 55
South East +7 563 £53,500 +7.00% 58
North of England +11 547 £47,500 +5.56% 44
Midlands -36 337 £50,000 +11.11% 29
North West -7 242 £50,000 +8.25% 15
Yorkshire +10 222 £50,000 +11.11% 12
East of England +7 198 £50,000 +5.26% 16
South West -6 196 £42,500 +6.25% 39
West Midlands -55 187 £52,500 +16.67% 12
East Midlands +5 150 £43,750 -12.50% 17
North East +25 83 £37,600 -6.00% 17
Service Delivery
UK

For the 6 months to 8 April 2020, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for Service Delivery.

1 1,029 (37.40%) ITIL
2 588 (21.37%) Service Management
3 566 (20.57%) Microsoft
4 541 (19.67%) Finance
5 519 (18.87%) Windows
6 514 (18.68%) Agile Software Development
7 389 (14.14%) Project Management
8 360 (13.09%) Active Directory
8 360 (13.09%) SLA
9 349 (12.69%) Azure
10 331 (12.03%) Office 365
11 315 (11.45%) Project Delivery
12 312 (11.34%) SQL
13 306 (11.12%) Problem-Solving
14 295 (10.72%) Stakeholder Management
15 288 (10.47%) Change Management
16 287 (10.43%) Continuous Improvement
17 282 (10.25%) VMware
18 265 (9.63%) Mentoring
19 256 (9.31%) Analytical Skills
20 248 (9.01%) Degree
21 240 (8.72%) ITSM
22 207 (7.52%) Management Information System
23 205 (7.45%) Data Centre
24 204 (7.42%) Cisco
25 198 (7.20%) Firewall
26 195 (7.09%) Incident Management
27 193 (7.02%) Linux
28 191 (6.94%) Microsoft Office
29 187 (6.80%) Coaching

Service Delivery
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 95 (3.45%) SharePoint
2 64 (2.33%) MS Exchange
3 42 (1.53%) Confluence
4 28 (1.02%) Skype for Business
5 26 (0.95%) IIS
6 22 (0.80%) CMS
7 20 (0.73%) Exchange Server 2010
7 20 (0.73%) Exchange Server 2013
8 13 (0.47%) Apache
9 11 (0.40%) SharePoint 2013
10 9 (0.33%) SAS
11 8 (0.29%) Tomcat
12 7 (0.25%) Adobe Experience Manager
12 7 (0.25%) WebLogic
13 6 (0.22%) SharePoint 2010
13 6 (0.22%) WebSphere
14 5 (0.18%) NServiceBus
14 5 (0.18%) Oracle HTTP Server
15 4 (0.15%) Moodle
16 3 (0.11%) Oracle SOA Suite
Applications
1 191 (6.94%) Microsoft Office
2 59 (2.14%) Microsoft Excel
3 36 (1.31%) Microsoft PowerPoint
4 22 (0.80%) Microsoft Project
5 18 (0.65%) MS Visio
6 8 (0.29%) Open Workbench
6 8 (0.29%) Spreadsheet
7 3 (0.11%) Adobe Illustrator
7 3 (0.11%) Photoshop
8 2 (0.073%) Acrobat
8 2 (0.073%) Adobe Creative Suite
8 2 (0.073%) InDesign
8 2 (0.073%) InVision
8 2 (0.073%) Sketch
Business Applications
1 10 (0.36%) Dynamics CRM
2 8 (0.29%) Remedy ITSM
3 7 (0.25%) SAP S/4HANA
4 6 (0.22%) NetSuite
4 6 (0.22%) SAP FI
4 6 (0.22%) SAP MM
5 5 (0.18%) SAP CO
5 5 (0.18%) SAP FI/CO
5 5 (0.18%) SAP HR
6 4 (0.15%) Northgate Housing
6 4 (0.15%) SAP ERP
7 3 (0.11%) Dynamics NAV
7 3 (0.11%) Elite 3E
7 3 (0.11%) SAP EWM
7 3 (0.11%) SAP GTS
7 3 (0.11%) SAP Hybris
7 3 (0.11%) SAP SD
8 2 (0.073%) Dynamics AX
8 2 (0.073%) Oracle EBS
8 2 (0.073%) SAP CRM
Cloud Services
1 349 (12.69%) Azure
2 331 (12.03%) Office 365
3 165 (6.00%) AWS
4 150 (5.45%) SaaS
5 72 (2.62%) PaaS
6 68 (2.47%) Azure Active Directory
7 66 (2.40%) IaaS
8 46 (1.67%) Cloud Computing
9 33 (1.20%) Power Platform
10 26 (0.95%) OneDrive
11 24 (0.87%) GCP
12 22 (0.80%) Serverless
13 20 (0.73%) Dynamics 365
14 9 (0.33%) G Suite
15 8 (0.29%) Amazon EC2
15 8 (0.29%) Azure Functions
16 7 (0.25%) Amazon S3
16 7 (0.25%) AWS CloudFormation
16 7 (0.25%) AWS CloudTrail
16 7 (0.25%) AWS Lambda
Communications & Networking
1 198 (7.20%) Firewall
2 159 (5.78%) WAN
3 157 (5.71%) LAN
4 102 (3.71%) DNS
5 83 (3.02%) TCP/IP
6 79 (2.87%) DHCP
7 71 (2.58%) VPN
8 66 (2.40%) SAN
9 62 (2.25%) Internet
10 55 (2.00%) Network Security
11 51 (1.85%) MPLS
12 47 (1.71%) VoIP
12 47 (1.71%) Wireless
13 45 (1.64%) Wi-Fi
14 41 (1.49%) VLAN
15 40 (1.45%) Skype
16 30 (1.09%) BGP
16 30 (1.09%) Unified Communications
17 28 (1.02%) OSPF
18 27 (0.98%) Cisco Nexus
Database & Business Intelligence
1 144 (5.23%) SQL Server
2 51 (1.85%) Big Data
3 40 (1.45%) Relational Database
4 31 (1.13%) Power BI
5 27 (0.98%) SQL Server 2012
6 24 (0.87%) SQL Server Reporting Services
7 21 (0.76%) SQL Server 2014
8 20 (0.73%) MySQL
9 19 (0.69%) Oracle Database
10 18 (0.65%) RDBMS
10 18 (0.65%) SQL Server 2016
11 17 (0.62%) SQL Server Integration Services
12 14 (0.51%) Data Warehouse
13 13 (0.47%) FileMaker
13 13 (0.47%) MongoDB
13 13 (0.47%) Redis
14 11 (0.40%) DB2
14 11 (0.40%) GIS
14 11 (0.40%) SQL Server Analysis Services
15 10 (0.36%) Data Mining
Development Applications
1 81 (2.94%) JIRA
2 36 (1.31%) Jenkins
3 33 (1.20%) Git (software)
4 19 (0.69%) MSI
5 12 (0.44%) GitLab
6 11 (0.40%) NUnit
7 10 (0.36%) JUnit
7 10 (0.36%) MSTest
8 9 (0.33%) Sonatype Nexus
8 9 (0.33%) Team Foundation Server
8 9 (0.33%) Visual Studio
9 8 (0.29%) Maven
9 8 (0.29%) Octopus Deploy
9 8 (0.29%) Selenium
9 8 (0.29%) TeamCity
9 8 (0.29%) webpack
10 6 (0.22%) Artifactory
10 6 (0.22%) Gatling
10 6 (0.22%) Oracle APEX
10 6 (0.22%) Visual Studio Team System
General
1 541 (19.67%) Finance
2 174 (6.32%) Public Sector
3 161 (5.85%) Telecoms
4 144 (5.23%) Legal
5 119 (4.33%) Retail
6 115 (4.18%) Marketing
7 72 (2.62%) Banking
8 68 (2.47%) Law
9 47 (1.71%) Local Government
10 26 (0.95%) Publishing
11 22 (0.80%) Manufacturing
12 21 (0.76%) Digital Economy
13 19 (0.69%) Billing
14 17 (0.62%) Automotive
14 17 (0.62%) Back Office
15 13 (0.47%) Games
16 12 (0.44%) Japanese Language
17 11 (0.40%) Advertising
17 11 (0.40%) German Language
18 10 (0.36%) Electronics
Job Titles
1 537 (19.52%) Service Manager
2 451 (16.39%) Delivery Manager
3 400 (14.54%) Service Delivery Manager
4 301 (10.94%) Analyst
5 297 (10.80%) IT Manager
6 152 (5.53%) IT Services Manager
7 122 (4.43%) Architect
8 116 (4.22%) Consultant
9 101 (3.67%) Infrastructure Engineer
10 92 (3.34%) Service Analyst
11 91 (3.31%) IT Services Delivery Manager
12 86 (3.13%) Support Engineer
13 73 (2.65%) Head of IT
14 72 (2.62%) Senior Manager
15 70 (2.54%) IT Support
16 67 (2.44%) Support Analyst
17 66 (2.40%) Team Leader
18 65 (2.36%) Developer
19 61 (2.22%) Network Engineer
20 60 (2.18%) Project Manager
Libraries, Frameworks & Software Standards
1 99 (3.60%) .NET
2 64 (2.33%) Web Services
3 35 (1.27%) HTML
4 26 (0.95%) CSS
4 26 (0.95%) Node.js
5 24 (0.87%) ASP.NET
6 23 (0.84%) AngularJS
7 22 (0.80%) jQuery
7 22 (0.80%) Middleware
7 22 (0.80%) SOAP
8 21 (0.76%) XML
9 18 (0.65%) Spring
10 15 (0.55%) JSON
10 15 (0.55%) RESTful
11 14 (0.51%) WCF
12 13 (0.47%) Hibernate
12 13 (0.47%) XSLT
13 12 (0.44%) 802.1X
13 12 (0.44%) LINQ
13 12 (0.44%) REST
Miscellaneous
1 256 (9.31%) Analytical Skills
2 207 (7.52%) Management Information System
3 205 (7.45%) Data Centre
4 104 (3.78%) Self-Motivation
5 67 (2.44%) Virtual Team
6 63 (2.29%) User Experience
7 55 (2.00%) CMDB
8 51 (1.85%) Hybrid Cloud
9 49 (1.78%) Driving Licence
10 29 (1.05%) Data Protection Act
10 29 (1.05%) FMCG
11 28 (1.02%) NHS
12 25 (0.91%) Enterprise Software
13 23 (0.84%) Public Cloud
14 21 (0.76%) PKI
15 19 (0.69%) Enterprise Storage
15 19 (0.69%) Mobile App
15 19 (0.69%) Private Cloud
16 18 (0.65%) Data Structures
17 16 (0.58%) Video Conferencing
Operating Systems
1 519 (18.87%) Windows
2 193 (7.02%) Linux
3 174 (6.32%) Windows Server
4 143 (5.20%) Windows 10
5 81 (2.94%) Windows Server 2012
6 66 (2.40%) Windows 7
6 66 (2.40%) Windows Server 2008
7 64 (2.33%) Windows Server 2016
8 55 (2.00%) Red Hat Enterprise Linux
9 31 (1.13%) CentOS
10 30 (1.09%) Unix
11 27 (0.98%) Windows 8
12 24 (0.87%) Windows Server 2003
13 21 (0.76%) Ubuntu
14 20 (0.73%) Windows Server 2019
15 16 (0.58%) Fedora
16 14 (0.51%) Android
17 10 (0.36%) Mac OS X
18 9 (0.33%) Mac OS
18 9 (0.33%) Solaris
Processes & Methodologies
1 1,029 (37.40%) ITIL
2 588 (21.37%) Service Management
3 514 (18.68%) Agile Software Development
4 389 (14.14%) Project Management
5 315 (11.45%) Project Delivery
6 306 (11.12%) Problem-Solving
7 295 (10.72%) Stakeholder Management
8 288 (10.47%) Change Management
9 287 (10.43%) Continuous Improvement
10 265 (9.63%) Mentoring
11 240 (8.72%) ITSM
12 195 (7.09%) Incident Management
13 187 (6.80%) Coaching
13 187 (6.80%) DevOps
14 173 (6.29%) Information Security
15 172 (6.25%) Problem Management
16 161 (5.85%) PRINCE2
17 147 (5.34%) Decision-Making
18 146 (5.31%) Service Delivery Management
19 144 (5.23%) Infrastructure Engineering
Programming Languages
1 312 (11.34%) SQL
2 142 (5.16%) PowerShell
3 95 (3.45%) Python
4 89 (3.24%) Java
5 72 (2.62%) C
6 66 (2.40%) JavaScript
7 65 (2.36%) C#
8 45 (1.64%) Bash Shell
9 32 (1.16%) PHP
10 27 (0.98%) T-SQL
11 23 (0.84%) PL/SQL
12 21 (0.76%) C++
13 17 (0.62%) Perl
14 16 (0.58%) Ruby
15 8 (0.29%) VBScript
16 7 (0.25%) Java 8
16 7 (0.25%) VB.NET
17 6 (0.22%) ABAP
18 5 (0.18%) Korn
18 5 (0.18%) R
Qualifications
1 248 (9.01%) Degree
2 174 (6.32%) ITIL Certification
3 155 (5.63%) Security Cleared
4 111 (4.03%) Cisco Certification
5 107 (3.89%) Microsoft Certification
6 93 (3.38%) SC Cleared
7 75 (2.73%) CCNA
8 69 (2.51%) MCSE
9 59 (2.14%) CISSP
10 50 (1.82%) DV Cleared
11 45 (1.64%) Master's Degree
12 40 (1.45%) CCNP
13 36 (1.31%) PRINCE2 Certification
14 32 (1.16%) MCP
15 29 (1.05%) CISM
16 26 (0.95%) ITIL Foundation Certificate
17 25 (0.91%) Computer Science Degree
18 23 (0.84%) PMP
19 21 (0.76%) MCSA
19 21 (0.76%) Network+ Certification
Quality Assurance & Compliance
1 360 (13.09%) SLA
2 131 (4.76%) ISO/IEC 27001
3 73 (2.65%) QA
4 57 (2.07%) GDPR
5 42 (1.53%) HMG Security Policy Framework
5 42 (1.53%) ISO/IEC 20000
6 41 (1.49%) PCI DSS
7 38 (1.38%) PMO
8 36 (1.31%) ISO 9001
9 29 (1.05%) Data Quality
10 27 (0.98%) COBIT
10 27 (0.98%) Sarbanes-Oxley
11 14 (0.51%) Cyber Essentials
12 12 (0.44%) CESG Infosec
13 11 (0.40%) NIST
14 9 (0.33%) NCSC
15 6 (0.22%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
16 5 (0.18%) BS25999
17 4 (0.15%) Actionable Recommendations
17 4 (0.15%) Cyber Essentials PLUS
System Software
1 360 (13.09%) Active Directory
2 179 (6.51%) VMware Infrastructure
3 65 (2.36%) Hyper-V
4 47 (1.71%) VMware ESXi
5 46 (1.67%) Docker
6 32 (1.16%) vSphere
7 25 (0.91%) Virtual Machines
8 24 (0.87%) Terminal Services
9 23 (0.84%) XenApp
10 20 (0.73%) Virtual Desktop
11 17 (0.62%) Microsoft App-V
11 17 (0.62%) VirtualBox
11 17 (0.62%) Xen
12 16 (0.58%) NFS
12 16 (0.58%) Samba
13 12 (0.44%) Firmware
14 11 (0.40%) BitLocker
14 11 (0.40%) XenDesktop
15 6 (0.22%) Tivoli Directory Server
15 6 (0.22%) Virtual Servers
Systems Management
1 144 (5.23%) SCCM
2 49 (1.78%) Ansible
3 46 (1.67%) Kubernetes
4 44 (1.60%) Puppet
5 37 (1.34%) WSUS
6 36 (1.31%) Microsoft Intune
6 36 (1.31%) Terraform
7 33 (1.20%) vCenter Server
7 33 (1.20%) ZABBIX
8 28 (1.02%) SCOM
9 23 (0.84%) Nagios
10 16 (0.58%) Docker Swarm
10 16 (0.58%) OpenNMS
10 16 (0.58%) SCVMM
11 15 (0.55%) Single Sign-On
11 15 (0.55%) vRealize
12 13 (0.47%) Opscode Chef
13 12 (0.44%) AirWatch
13 12 (0.44%) FortiGate
14 10 (0.36%) Kibana
Vendors
1 566 (20.57%) Microsoft
2 282 (10.25%) VMware
3 204 (7.42%) Cisco
4 181 (6.58%) Citrix
5 97 (3.53%) ServiceNow
6 81 (2.94%) SAP
7 78 (2.84%) Oracle
8 60 (2.18%) HP
9 51 (1.85%) NetApp
10 49 (1.78%) Red Hat
11 42 (1.53%) Salesforce.com
11 42 (1.53%) SolarWinds
12 40 (1.45%) CheckPoint
12 40 (1.45%) Dell
13 38 (1.38%) IBM
14 37 (1.34%) Apple
15 35 (1.27%) EMC
15 35 (1.27%) Juniper
16 32 (1.16%) Adobe
17 30 (1.09%) Capita