Period
to 27 May 2018

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 27 May 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
UK > England
6 months to
27 May 2018
Same period 2017 Same period 2016
Rank 113 114 92
Rank change year-on-year +1 -22 -5
Permanent jobs citing Service Delivery 4,598 4,407 5,836
As % of all permanent IT jobs advertised in England 2.85% 2.74% 3.09%
As % of the Processes & Methodologies category 3.14% 3.03% 3.44%
Number of salaries quoted 3,209 3,340 4,471
England median annual salary £50,000 £47,500 £50,000
Median salary % change year-on-year +5.26% -5.00% +5.26%
10th Percentile £27,197 £26,250 £27,500
90th Percentile £78,750 £75,000 £77,500
UK median annual salary £50,000 £47,500 £50,000
% change year-on-year +5.26% -5.00% +5.26%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 146,365 145,508 169,829
As % of all permanent IT jobs advertised in England 90.75% 90.51% 90.02%
Number of salaries quoted 118,366 120,128 142,811
England median annual salary £50,000 £50,000 £48,000
Median salary % change year-on-year - +4.17% +1.05%
10th Percentile £30,000 £28,000 £27,500
90th Percentile £82,500 £80,000 £77,500
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +3.26%

Service Delivery
Job Vacancy Trend in England

Job postings citing Service Delivery as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Delivery in England

Service Delivery
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in England.

Salary trend for Service Delivery in England

Service Delivery
Salary Histogram in England

The salary distribution of IT jobs citing Service Delivery in England over the 6 months to 27 May 2018.

Salary histogram for Service Delivery in England

Service Delivery
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the England region over the 6 months to 27 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +2 1,628 £55,000 - 151
South East +19 812 £49,000 +3.16% 94
Midlands +23 720 £50,000 +11.11% 58
North of England +3 697 £45,000 +5.88% 99
West Midlands +27 578 £52,500 +10.53% 30
South West -3 415 £45,000 +20.00% 31
North West -3 386 £50,000 +17.65% 49
East of England -9 327 £42,500 -5.56% 39
Yorkshire +11 273 £37,000 -15.91% 33
East Midlands -14 142 £42,000 -1.18% 26
North East -26 38 £50,000 +31.58% 17
Service Delivery
UK

For the 6 months to 27 May 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for Service Delivery.

1 2,022 (43.98%) ITIL
2 1,218 (26.49%) Microsoft
3 1,027 (22.34%) Service Management
4 1,013 (22.03%) Finance
5 946 (20.57%) Windows
6 735 (15.99%) Agile Software Development
7 717 (15.59%) SLA
8 691 (15.03%) Project Management
9 672 (14.62%) Microsoft Azure
10 669 (14.55%) Active Directory
11 616 (13.40%) Degree
12 580 (12.61%) Problem-Solving
13 563 (12.24%) SQL
14 546 (11.87%) Stakeholder Management
15 542 (11.79%) VMware
16 539 (11.72%) Presales
17 531 (11.55%) Data Centre
18 521 (11.33%) Analytical Skills
19 507 (11.03%) Continuous Improvement
20 486 (10.57%) Change Management
21 477 (10.37%) ITSM
22 444 (9.66%) Office 365
23 439 (9.55%) Microsoft Office
24 434 (9.44%) Security Cleared
24 434 (9.44%) VMware Infrastructure
25 429 (9.33%) Amazon AWS
26 383 (8.33%) Self-Motivation
27 368 (8.00%) Citrix
28 364 (7.92%) Problem Management
29 361 (7.85%) SQL Server

Service Delivery
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 225 (4.89%) SharePoint
2 185 (4.02%) MS Exchange
3 88 (1.91%) IIS
4 81 (1.76%) Exchange Server 2010
5 68 (1.48%) Skype for Business
6 67 (1.46%) Confluence
7 65 (1.41%) Exchange Server 2013
8 55 (1.20%) Apache
9 54 (1.17%) CMS
10 31 (0.67%) Tomcat
11 28 (0.61%) SharePoint 2013
12 23 (0.50%) WebSphere
13 22 (0.48%) BizTalk Server
14 20 (0.43%) Blackberry Enterprise Server
14 20 (0.43%) Exchange Server 2007
14 20 (0.43%) SharePoint 2010
14 20 (0.43%) Sitecore CMS
15 18 (0.39%) SharePoint Server
16 16 (0.35%) WebLogic
17 15 (0.33%) JBoss
Applications
1 439 (9.55%) Microsoft Office
2 305 (6.63%) Microsoft Excel
3 170 (3.70%) Microsoft PowerPoint
4 54 (1.17%) Microsoft Project
5 52 (1.13%) MS Visio
6 29 (0.63%) Spreadsheet
7 5 (0.11%) Acrobat
7 5 (0.11%) Stata
8 3 (0.065%) InfoPath
9 2 (0.043%) Adobe Creative Suite
9 2 (0.043%) AutoCAD
9 2 (0.043%) Chatbot
9 2 (0.043%) EngageOne
9 2 (0.043%) QuarkXPress
10 1 (0.022%) Adobe Illustrator
10 1 (0.022%) Maya
10 1 (0.022%) Photoshop
Business Applications
1 65 (1.41%) Dynamics CRM
2 30 (0.65%) Dynamics AX
3 27 (0.59%) Remedy ITSM
4 13 (0.28%) Salesforce.com CRM
5 12 (0.26%) NetSuite
5 12 (0.26%) Oracle EBS
6 11 (0.24%) SAP Hybris
7 10 (0.22%) Oracle Applications
8 9 (0.20%) BusinessWorks
8 9 (0.20%) Dynamics NAV
9 8 (0.17%) SAP CRM
9 8 (0.17%) SAP IS-U
10 7 (0.15%) MetaTrader
11 6 (0.13%) RiskWrite
12 5 (0.11%) assyst
12 5 (0.11%) SAP Business ByDesign
13 4 (0.087%) Infor SunSystems
13 4 (0.087%) ScheduALL
14 3 (0.065%) Elite 3E
14 3 (0.065%) SAP S/4HANA
Cloud Services
1 672 (14.62%) Microsoft Azure
2 444 (9.66%) Office 365
3 429 (9.33%) Amazon AWS
4 260 (5.65%) IaaS
5 195 (4.24%) SaaS
6 184 (4.00%) PaaS
7 144 (3.13%) Serverless
8 85 (1.85%) Azure Data Factory
9 82 (1.78%) Cortana Intelligence Suite
10 73 (1.59%) Google Cloud Platform
11 68 (1.48%) Azure Active Directory
12 41 (0.89%) Amazon EC2
13 36 (0.78%) OneDrive
14 27 (0.59%) Cloud Computing
15 25 (0.54%) SuccessFactors
16 19 (0.41%) Dynamics 365
17 18 (0.39%) Slack
18 16 (0.35%) GitHub
19 14 (0.30%) AWS Lambda
20 12 (0.26%) Amazon S3
Communications & Networking
1 318 (6.92%) Firewall
2 219 (4.76%) WAN
3 190 (4.13%) LAN
4 128 (2.78%) Network Security
5 127 (2.76%) DNS
6 125 (2.72%) VPN
7 106 (2.31%) SAN
8 104 (2.26%) Wireless
9 102 (2.22%) TCP/IP
10 83 (1.81%) Internet
11 78 (1.70%) DHCP
12 76 (1.65%) Remote Desktop
13 58 (1.26%) VLAN
14 57 (1.24%) Cisco ASA
15 55 (1.20%) OSPF
16 52 (1.13%) Skype
17 48 (1.04%) NetScaler
18 46 (1.00%) VoIP
19 44 (0.96%) Intrusion Detection
20 43 (0.94%) MPLS
Database & Business Intelligence
1 361 (7.85%) SQL Server
2 154 (3.35%) Big Data
3 115 (2.50%) Power BI
4 90 (1.96%) SQL Server Integration Services
5 88 (1.91%) Data Lake
6 87 (1.89%) Azure SQL Database
7 69 (1.50%) Data Warehouse
7 69 (1.50%) SQL Server Reporting Services
8 55 (1.20%) MySQL
9 49 (1.07%) SQL Server 2012
10 48 (1.04%) SQL Server 2008
11 35 (0.76%) Oracle Database
12 31 (0.67%) Hadoop
13 28 (0.61%) SQL Server Analysis Services
14 27 (0.59%) BusinessObjects
15 24 (0.52%) MongoDB
15 24 (0.52%) MS Access
16 22 (0.48%) PostgreSQL
16 22 (0.48%) Relational Database
16 22 (0.48%) SQL Server 2014
Development Applications
1 212 (4.61%) Visual Studio
2 208 (4.52%) Git (software)
3 146 (3.18%) JIRA
4 82 (1.78%) Visual Studio Team System
5 77 (1.67%) Jenkins
6 49 (1.07%) NUnit
7 36 (0.78%) MSTest
8 35 (0.76%) Team Foundation Server
9 34 (0.74%) Maven
10 31 (0.67%) TeamCity
11 25 (0.54%) MSI
12 21 (0.46%) Atlassian Bamboo
13 20 (0.43%) Cucumber
13 20 (0.43%) Octopus Deploy
13 20 (0.43%) VSS/SourceSafe
14 17 (0.37%) GitLab
15 16 (0.35%) Jasmine
16 15 (0.33%) Selenium
17 14 (0.30%) CA Release Automation
17 14 (0.30%) JUnit
General
1 1,013 (22.03%) Finance
2 323 (7.02%) Marketing
3 244 (5.31%) Retail
4 188 (4.09%) Telecoms
5 171 (3.72%) Banking
6 154 (3.35%) Legal
7 99 (2.15%) Law
8 86 (1.87%) Billing
9 52 (1.13%) Military
10 47 (1.02%) Publishing
11 42 (0.91%) Advertising
12 40 (0.87%) Investment Banking
13 37 (0.80%) Manufacturing
14 32 (0.70%) Local Government
15 31 (0.67%) Back Office
16 28 (0.61%) Electronics
17 27 (0.59%) Games
18 24 (0.52%) Front Office
19 21 (0.46%) Automotive
20 19 (0.41%) Financial Institution
Job Titles
1 747 (16.25%) Service Manager
2 526 (11.44%) Delivery Manager
3 480 (10.44%) Analyst
4 464 (10.09%) Services Delivery Manager
5 326 (7.09%) Architect
5 326 (7.09%) IT Manager
6 294 (6.39%) Consultant
7 169 (3.68%) IT Services Manager
8 140 (3.04%) Team Leader
9 133 (2.89%) Developer
10 128 (2.78%) Support Analyst
11 126 (2.74%) Support Engineer
12 121 (2.63%) Service Analyst
13 119 (2.59%) Technical Manager
14 107 (2.33%) Solutions Architect
15 104 (2.26%) Administrator
16 99 (2.15%) Project Manager
17 98 (2.13%) Head of IT
17 98 (2.13%) Infrastructure Manager
18 96 (2.09%) Service Desk Manager
Libraries, Frameworks & Software Standards
1 288 (6.26%) .NET
2 186 (4.05%) Web Services
3 170 (3.70%) HTML
4 147 (3.20%) CSS
5 107 (2.33%) ASP.NET
6 99 (2.15%) XML
7 88 (1.91%) WCF
8 75 (1.63%) .NET Framework
9 70 (1.52%) jQuery
10 61 (1.33%) RESTful
11 59 (1.28%) SOAP
12 58 (1.26%) ASP.NET MVC
13 56 (1.22%) AngularJS
14 54 (1.17%) XSLT
15 51 (1.11%) ASP.NET Web API
16 44 (0.96%) REST
17 43 (0.94%) Middleware
18 42 (0.91%) Entity Framework
19 40 (0.87%) WPF
20 36 (0.78%) WF
Miscellaneous
1 531 (11.55%) Data Centre
2 521 (11.33%) Analytical Skills
3 383 (8.33%) Self-Motivation
4 344 (7.48%) Management Information System
5 188 (4.09%) Computer Science
6 175 (3.81%) User Experience
7 100 (2.17%) Fintech
8 94 (2.04%) Enterprise Software
9 90 (1.96%) Public Cloud
10 74 (1.61%) Driving Licence
11 72 (1.57%) CMDB
12 67 (1.46%) Hybrid Cloud
13 61 (1.33%) Fat Client
13 61 (1.33%) Thin Client
14 60 (1.30%) Virtual Team
15 54 (1.17%) Replication
16 48 (1.04%) Blackberry
16 48 (1.04%) Distributed Denial-of-Service
17 43 (0.94%) Mobile App
18 41 (0.89%) PKI
Operating Systems
1 946 (20.57%) Windows
2 355 (7.72%) Windows Server
3 330 (7.18%) Linux
4 207 (4.50%) Windows 7
5 205 (4.46%) Windows Server 2012
6 193 (4.20%) Windows 10
7 163 (3.55%) Windows Server 2008
8 152 (3.31%) Unix
9 47 (1.02%) Android
10 42 (0.91%) Apple iOS
11 39 (0.85%) Red Hat Enterprise Linux
12 34 (0.74%) Windows 8
13 32 (0.70%) CentOS
14 28 (0.61%) Mac OS X
15 22 (0.48%) Solaris
16 21 (0.46%) Windows Server 2003
17 13 (0.28%) Windows XP
18 9 (0.20%) AIX
19 7 (0.15%) Mac OS
19 7 (0.15%) Windows Phone
Processes & Methodologies
1 2,022 (43.98%) ITIL
2 1,027 (22.34%) Service Management
3 735 (15.99%) Agile Software Development
4 691 (15.03%) Project Management
5 580 (12.61%) Problem-Solving
6 546 (11.87%) Stakeholder Management
7 539 (11.72%) Presales
8 507 (11.03%) Continuous Improvement
9 486 (10.57%) Change Management
10 477 (10.37%) ITSM
11 364 (7.92%) Problem Management
12 348 (7.57%) ITIL V3
13 341 (7.42%) Incident Management
14 293 (6.37%) Service Delivery Management
15 288 (6.26%) DevOps
16 279 (6.07%) PRINCE2
17 264 (5.74%) Analytics
18 253 (5.50%) CRM
18 253 (5.50%) Line Management
19 250 (5.44%) Business Intelligence
Programming Languages
1 563 (12.24%) SQL
2 304 (6.61%) PowerShell
3 299 (6.50%) C#
4 245 (5.33%) Java
5 192 (4.18%) JavaScript
6 133 (2.89%) Python
7 103 (2.24%) C
8 93 (2.02%) T-SQL
9 78 (1.70%) C++
10 77 (1.67%) PHP
11 66 (1.44%) Perl
12 65 (1.41%) U-SQL
13 56 (1.22%) PL/SQL
14 46 (1.00%) Ruby
15 39 (0.85%) Shell Script
16 36 (0.78%) Bash Shell
17 35 (0.76%) VB
18 31 (0.67%) VBA
19 26 (0.57%) RPG
20 24 (0.52%) VB.NET
Qualifications
1 616 (13.40%) Degree
2 434 (9.44%) Security Cleared
3 358 (7.79%) ITIL Certification
4 252 (5.48%) Microsoft Certification
5 219 (4.76%) SC Cleared
6 186 (4.05%) Cisco Certification
7 159 (3.46%) MCSE
8 129 (2.81%) Computer Science Degree
9 125 (2.72%) CCNP
10 107 (2.33%) CCNA
11 88 (1.91%) CISSP
12 80 (1.74%) PMP
13 79 (1.72%) MCSA
14 78 (1.70%) MCP
15 76 (1.65%) ISEB
16 70 (1.52%) PMI Certification
17 66 (1.44%) VMware Certified Professional (VCP)
18 60 (1.30%) DV Cleared
19 59 (1.28%) CISM
20 57 (1.24%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 717 (15.59%) SLA
2 171 (3.72%) ISO/IEC 27001
3 145 (3.15%) QA
4 92 (2.00%) GDPR
5 70 (1.52%) PMO
6 56 (1.22%) PCI DSS
7 53 (1.15%) ISO/IEC 20000
8 36 (0.78%) ISO 9001
9 35 (0.76%) COBIT
10 33 (0.72%) Data Quality
11 23 (0.50%) Cyber Essentials
12 18 (0.39%) Cyber Essentials PLUS
13 12 (0.26%) GPG13
14 11 (0.24%) HMG Security Policy Framework
15 7 (0.15%) MiFID
15 7 (0.15%) PSD2
15 7 (0.15%) Sarbanes-Oxley
16 6 (0.13%) EMIR
16 6 (0.13%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
17 5 (0.11%) ISAE 3402
System Software
1 669 (14.55%) Active Directory
2 434 (9.44%) VMware Infrastructure
3 259 (5.63%) Hyper-V
4 140 (3.04%) Virtual Machines
5 113 (2.46%) XenApp
6 112 (2.44%) Microsoft App-V
7 101 (2.20%) Virtual Desktop
8 94 (2.04%) XenDesktop
9 72 (1.57%) VMware ESXi
10 63 (1.37%) vSphere
11 47 (1.02%) BitLocker
12 34 (0.74%) Docker
13 20 (0.43%) Terminal Services
14 10 (0.22%) KVM
15 8 (0.17%) Virtual Servers
16 7 (0.15%) VMware Server
17 6 (0.13%) Terminal Server
17 6 (0.13%) XenServer
18 5 (0.11%) Firmware
18 5 (0.11%) Microsoft Virtual Server
Systems Management
1 221 (4.81%) SCCM
2 144 (3.13%) SCVMM
3 71 (1.54%) Tivoli Storage Manager
4 67 (1.46%) Microsoft Intune
5 62 (1.35%) SCOM
6 56 (1.22%) Puppet
7 46 (1.00%) SCOrch
8 44 (0.96%) Ansible
9 39 (0.85%) Microsoft Data Protection Manager
9 39 (0.85%) SCDPM
9 39 (0.85%) SCSM
10 38 (0.83%) Opscode Chef
11 35 (0.76%) vCenter Server
12 30 (0.65%) vMotion
13 25 (0.54%) Forefront Identity Manager
14 23 (0.50%) Backup Exec
15 20 (0.43%) NetBackup
15 20 (0.43%) WSUS
16 19 (0.41%) FortiGate
17 14 (0.30%) AirWatch
Vendors
1 1,218 (26.49%) Microsoft
2 542 (11.79%) VMware
3 368 (8.00%) Citrix
4 356 (7.74%) Cisco
5 194 (4.22%) HP
6 161 (3.50%) Oracle
7 147 (3.20%) SAP
8 129 (2.81%) CheckPoint
8 129 (2.81%) Google
9 123 (2.68%) ServiceNow
10 109 (2.37%) F5
11 107 (2.33%) Juniper
12 101 (2.20%) Fortinet
13 96 (2.09%) Xerox
14 94 (2.04%) Tableau
15 86 (1.87%) SolarWinds
16 75 (1.63%) Salesforce.com
17 65 (1.41%) EMC
18 62 (1.35%) NetApp
19 60 (1.30%) Remedy