Service Delivery Job Trends in England

Service Delivery
UK > England

The table below provides summary statistics and salary benchmarking for jobs advertised in England requiring Service Delivery skills. It covers permanent job vacancies from the 6 months leading up to 8 January 2026, with comparisons to the same periods in the previous two years.

6 months to
8 Jan 2026
Same period 2025 Same period 2024
Rank 87 39 80
Rank change year-on-year -48 +41 +30
Permanent jobs citing Service Delivery 1,253 2,716 1,617
As % of all permanent jobs in England 2.38% 5.57% 3.39%
As % of the Processes & Methodologies category 2.92% 6.16% 3.78%
Number of salaries quoted 902 822 1,224
10th Percentile £29,000 £31,250 £29,000
25th Percentile £35,813 £40,000 £39,085
Median annual salary (50th Percentile) £50,000 £54,500 £50,500
Median % change year-on-year -8.26% +7.92% +1.00%
75th Percentile £67,500 £74,144 £68,750
90th Percentile £92,425 £85,250 £85,000
UK median annual salary £50,000 £53,928 £50,500
% change year-on-year -7.28% +6.79% -

All Process & Methodology Skills
England

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in England.

Permanent vacancies with a requirement for process or methodology skills 42,844 44,109 42,817
As % of all permanent jobs advertised in England 81.40% 90.47% 89.81%
Number of salaries quoted 25,653 21,778 33,081
10th Percentile £28,697 £35,000 £32,000
25th Percentile £37,500 £45,000 £42,874
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - -4.00%
75th Percentile £76,250 £81,250 £80,000
90th Percentile £96,750 £100,000 £100,000
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -4.00%

Service Delivery
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings citing Service Delivery relative to all permanent IT jobs advertised in England.

Service Delivery job vacancy trend in England

Service Delivery
Salary Trend in England

Salary distribution trend for jobs in England citing Service Delivery.

Salary distribution trend for jobs in England citing Service Delivery

Service Delivery
Salary Histogram in England

Salary distribution for jobs citing Service Delivery in England over the 6 months to 8 January 2026.

Salary histogram for Service Delivery in England

Service Delivery
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the England region over the 6 months to 8 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London -31 389 £60,000 -7.69% 134
North of England -53 217 £45,000 -10.00% 124
South East -79 211 £52,500 +37.70% 187
Midlands -30 191 £45,390 -19.09% 88
North West -39 142 £42,500 -5.56% 62
South West -5 124 £47,249 -10.85% 73
East of England -44 108 £42,250 -15.50% 67
West Midlands -47 105 £55,000 -12.00% 48
East Midlands +4 71 £41,750 -14.80% 40
Yorkshire -17 62 £51,750 -8.73% 44
North East -40 13 £53,750 +7.50% 18
Service Delivery
UK

Service Delivery
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 116 (9.26%) SharePoint
2 82 (6.54%) Microsoft Exchange
3 13 (1.04%) Confluence
4 4 (0.32%) CMS
5 3 (0.24%) HCL Domino
5 3 (0.24%) HCL Notes
5 3 (0.24%) IIS
5 3 (0.24%) Oracle SOA Suite
6 2 (0.16%) Apache Spark
6 2 (0.16%) Exchange Server 2013
7 1 (0.080%) ArcGIS
7 1 (0.080%) Oracle Workflow
7 1 (0.080%) WebLogic
7 1 (0.080%) WebSphere
7 1 (0.080%) WildFly
7 1 (0.080%) WordPress
Applications
1 73 (5.83%) Microsoft Excel
2 62 (4.95%) Microsoft Office
3 29 (2.31%) Microsoft PowerPoint
4 9 (0.72%) Adobe Premiere
4 9 (0.72%) Photoshop
5 6 (0.48%) MS Visio
6 5 (0.40%) Adobe XD
6 5 (0.40%) Chatbot
6 5 (0.40%) Microsoft Project
7 4 (0.32%) CATIA
8 2 (0.16%) CINEMA 4D
9 1 (0.080%) Acrobat
9 1 (0.080%) SmartSuite
Business Applications
1 9 (0.72%) Dynamics CRM
1 9 (0.72%) Remedy ITSM
2 7 (0.56%) Unit4 Business World
3 5 (0.40%) Oracle Cash Management
3 5 (0.40%) Oracle Payables
3 5 (0.40%) Oracle Receivables
3 5 (0.40%) SAP S/4HANA
4 3 (0.24%) Sage 200
4 3 (0.24%) Sage 50
4 3 (0.24%) Sage CRM
5 2 (0.16%) C-CURE
5 2 (0.16%) Dynamics NAV
5 2 (0.16%) NEC Housing
5 2 (0.16%) PeopleSoft Financials
6 1 (0.080%) Integrated Workplace Management System
6 1 (0.080%) Pegasus Opera
6 1 (0.080%) SAP ERP
6 1 (0.080%) SAP EWM
6 1 (0.080%) SAP IBP
6 1 (0.080%) TRIRIGA
Cloud Services
1 295 (23.54%) Azure
2 272 (21.71%) Microsoft 365
3 109 (8.70%) Entra ID
4 92 (7.34%) AWS
5 91 (7.26%) SaaS
6 61 (4.87%) Power Platform
7 41 (3.27%) OneDrive
8 33 (2.63%) Azure DevOps
9 21 (1.68%) Azure Sentinel
10 19 (1.52%) GCP
10 19 (1.52%) Power Automate
11 17 (1.36%) IaaS
12 15 (1.20%) OpenShift
13 14 (1.12%) Dynamics 365
14 12 (0.96%) OCI
15 11 (0.88%) H2O.ai
16 10 (0.80%) Nutanix
16 10 (0.80%) PaaS
16 10 (0.80%) PowerApps
17 9 (0.72%) Google Workspace
Communications & Networking
1 72 (5.75%) Firewall
1 72 (5.75%) VPN
1 72 (5.75%) WAN
2 61 (4.87%) DNS
2 61 (4.87%) LAN
3 51 (4.07%) DHCP
4 50 (3.99%) Wi-Fi
5 35 (2.79%) SD-WAN
5 35 (2.79%) TCP/IP
6 31 (2.47%) VLAN
7 20 (1.60%) VoIP
7 20 (1.60%) Wireless
8 14 (1.12%) Unified Communications
9 13 (1.04%) Network Security
9 13 (1.04%) SAN
10 10 (0.80%) Cisco IOS
11 9 (0.72%) Internet
11 9 (0.72%) WAAS
12 6 (0.48%) MPLS
12 6 (0.48%) WLAN
Database & Business Intelligence
1 40 (3.19%) Power BI
2 20 (1.60%) SQL Server
3 16 (1.28%) Metadata
4 13 (1.04%) Data Lake
5 11 (0.88%) DTS
6 10 (0.80%) Data Mining
6 10 (0.80%) Data Warehouse
7 7 (0.56%) Tableau
8 6 (0.48%) Amazon RDS
8 6 (0.48%) Geospatial Data
8 6 (0.48%) MySQL
9 5 (0.40%) Azure SQL Database
9 5 (0.40%) BigQuery
9 5 (0.40%) Looker
9 5 (0.40%) Metadata Repository
10 4 (0.32%) BusinessObjects
10 4 (0.32%) Relational Database
11 3 (0.24%) RDBMS
12 2 (0.16%) Hadoop
12 2 (0.16%) PostgreSQL
Development Applications
1 33 (2.63%) JIRA
2 8 (0.64%) Git
3 4 (0.32%) Selenium
3 4 (0.32%) SpecFlow
4 3 (0.24%) Eclipse
4 3 (0.24%) JUnit
4 3 (0.24%) Maven
4 3 (0.24%) Mockito
5 2 (0.16%) Sonatype Nexus
6 1 (0.080%) Rational DOORS
6 1 (0.080%) webpack
General
1 472 (37.67%) Social Skills
2 269 (21.47%) Finance
3 146 (11.65%) Analytical Skills
4 90 (7.18%) Public Sector
5 89 (7.10%) Inclusion and Diversity
6 83 (6.62%) Telecoms
7 80 (6.38%) Law
7 80 (6.38%) Organisational Skills
8 79 (6.30%) Marketing
9 64 (5.11%) Retail
10 62 (4.95%) Legal
11 55 (4.39%) Manufacturing
12 48 (3.83%) Presentation Skills
13 39 (3.11%) Military
14 33 (2.63%) Local Government
15 31 (2.47%) Police
16 29 (2.31%) Fire and Rescue
17 28 (2.23%) Influencing Skills
18 22 (1.76%) Aviation
19 21 (1.68%) Electronics
Job Titles
1 197 (15.72%) Service Manager
2 142 (11.33%) Delivery Manager
3 131 (10.45%) IT Manager
4 109 (8.70%) Senior
5 108 (8.62%) Analyst
6 107 (8.54%) Service Delivery Manager
7 104 (8.30%) IT Support
8 92 (7.34%) Lead
9 83 (6.62%) Support Engineer
10 53 (4.23%) Operations Manager
11 49 (3.91%) Support Manager
12 48 (3.83%) Business Manager
13 47 (3.75%) Development Manager
14 45 (3.59%) 2nd Line Support
15 40 (3.19%) Business Development Manager
15 40 (3.19%) Support Technician
16 39 (3.11%) Architect
17 37 (2.95%) IT Services Manager
18 33 (2.63%) Field Engineer
19 32 (2.55%) Head of IT
Libraries, Frameworks & Software Standards
1 22 (1.76%) .NET
2 11 (0.88%) Keras
2 11 (0.88%) PyTorch
2 11 (0.88%) TensorFlow
3 10 (0.80%) REST
4 8 (0.64%) Oracle Fusion
5 5 (0.40%) EDI
5 5 (0.40%) HTML
5 5 (0.40%) Microsoft Graph
6 4 (0.32%) ARM Templates
6 4 (0.32%) Gherkin
6 4 (0.32%) JSON
6 4 (0.32%) ModSecurity
6 4 (0.32%) OAuth
6 4 (0.32%) OAuth2
6 4 (0.32%) OpenID
6 4 (0.32%) SAML
6 4 (0.32%) Software Packaging
6 4 (0.32%) Web Services
7 3 (0.24%) OpenTelemetry
Miscellaneous
1 77 (6.15%) Onboarding
2 76 (6.07%) Driving Licence
3 62 (4.95%) Management Information System
4 58 (4.63%) Self-Motivation
5 49 (3.91%) Data Centre
6 32 (2.55%) Enterprise Software
7 23 (1.84%) Robotics
8 21 (1.68%) Hybrid Cloud
9 20 (1.60%) CMDB
10 18 (1.44%) Security Posture
11 17 (1.36%) Product Ownership
12 15 (1.20%) CCTV
13 14 (1.12%) Video Conferencing
14 12 (0.96%) Virtual Team
15 11 (0.88%) Analytical Mindset
15 11 (0.88%) EPoS
15 11 (0.88%) Legacy Systems
16 10 (0.80%) Operational Technology
17 9 (0.72%) NHS
18 8 (0.64%) Low-Code
Operating Systems
1 222 (17.72%) Windows
2 129 (10.30%) Windows Server
3 53 (4.23%) Windows 10
4 46 (3.67%) Linux
5 32 (2.55%) Android
6 28 (2.23%) Mac OS
7 24 (1.92%) Apple iOS
8 11 (0.88%) Unix
9 7 (0.56%) Debian
9 7 (0.56%) Red Hat Enterprise Linux
9 7 (0.56%) Solaris
10 6 (0.48%) Windows Server 2012
11 4 (0.32%) Windows 7
11 4 (0.32%) Windows Server 2019
12 2 (0.16%) OpenVMS
12 2 (0.16%) VMS
12 2 (0.16%) Windows Server 2008
12 2 (0.16%) Windows Server 2016
13 1 (0.080%) Ubuntu
Processes & Methodologies
1 408 (32.56%) ITIL
2 347 (27.69%) Problem-Solving
3 325 (25.94%) Continuous Improvement
4 264 (21.07%) Service Management
5 222 (17.72%) Customer Service
6 195 (15.56%) ITSM
7 147 (11.73%) Cybersecurity
8 136 (10.85%) Stakeholder Management
9 131 (10.45%) Project Delivery
10 129 (10.30%) Mentoring
11 120 (9.58%) Agile
12 119 (9.50%) Project Management
13 117 (9.34%) Change Management
14 110 (8.78%) AI
15 101 (8.06%) Coaching
16 100 (7.98%) DevOps
17 99 (7.90%) Stakeholder Engagement
18 91 (7.26%) Roadmaps
19 90 (7.18%) Incident Management
20 88 (7.02%) Business Development
Programming Languages
1 78 (6.23%) SQL
2 58 (4.63%) PowerShell
3 28 (2.23%) Python
4 17 (1.36%) C#
5 11 (0.88%) Bash
6 7 (0.56%) Korn
7 6 (0.48%) JavaScript
7 6 (0.48%) R
8 5 (0.40%) Java
9 4 (0.32%) T-SQL
9 4 (0.32%) VBA
10 3 (0.24%) Bicep
10 3 (0.24%) C
10 3 (0.24%) PL/SQL
11 2 (0.16%) COBOL
12 1 (0.080%) Go
12 1 (0.080%) Ladder Logic
12 1 (0.080%) PHP
12 1 (0.080%) VBScript
Qualifications
1 147 (11.73%) Degree
2 98 (7.82%) Security Cleared
3 50 (3.99%) SC Cleared
4 49 (3.91%) Microsoft Certification
5 41 (3.27%) PMI Certification
6 40 (3.19%) DBS Check
6 40 (3.19%) PMP
7 36 (2.87%) ITIL Certification
8 34 (2.71%) Master's Degree
9 32 (2.55%) Cisco Certification
10 29 (2.31%) Azure Certification
11 26 (2.08%) ITIL Foundation Certificate
12 25 (2.00%) Computer Science Degree
13 23 (1.84%) DV Cleared
13 23 (1.84%) Network+ Certification
14 21 (1.68%) CISSP
15 20 (1.60%) A+ Certification
16 18 (1.44%) AWS Certification
17 16 (1.28%) CCNA
17 16 (1.28%) CCNP
Quality Assurance & Compliance
1 101 (8.06%) SLA
2 70 (5.59%) GDPR
3 69 (5.51%) QA
4 67 (5.35%) ISO/IEC 27001
5 51 (4.07%) Cyber Essentials
6 33 (2.63%) NIST
7 28 (2.23%) Cyber Essentials PLUS
8 23 (1.84%) Data Quality
9 16 (1.28%) Accessibility
9 16 (1.28%) GRC
10 12 (0.96%) PCI DSS
11 7 (0.56%) PMO
12 6 (0.48%) ISO 14001
12 6 (0.48%) ISO/IEC 20000
12 6 (0.48%) NEBOSH
13 5 (0.40%) ISO 9001
14 4 (0.32%) Sarbanes-Oxley
15 3 (0.24%) COBIT
15 3 (0.24%) HL7
16 2 (0.16%) SOC 2
System Software
1 185 (14.76%) Active Directory
2 57 (4.55%) VMware Infrastructure
3 35 (2.79%) Hyper-V
4 12 (0.96%) Firmware
5 10 (0.80%) vSphere
6 9 (0.72%) Virtual Desktop
7 7 (0.56%) Docker
8 5 (0.40%) Virtual Machines
9 4 (0.32%) BitLocker
9 4 (0.32%) Terminal Services
9 4 (0.32%) XenApp
9 4 (0.32%) XenDesktop
10 2 (0.16%) VMware ESXi
11 1 (0.080%) KVM
11 1 (0.080%) vCloud
Systems Management
1 94 (7.50%) Microsoft Intune
2 38 (3.03%) SCCM
3 19 (1.52%) Ansible
4 16 (1.28%) Single Sign-On
5 15 (1.20%) Autotask
6 11 (0.88%) Terraform
7 9 (0.72%) Kubernetes
8 7 (0.56%) CASB
9 5 (0.40%) SCOM
10 4 (0.32%) vCenter Server
11 2 (0.16%) Failover Clustering
11 2 (0.16%) NetBackup
11 2 (0.16%) SCSM
11 2 (0.16%) WSUS
12 1 (0.080%) AirWatch
12 1 (0.080%) HP Quality Center
12 1 (0.080%) Jamf Pro
12 1 (0.080%) Microsoft Data Protection Manager
12 1 (0.080%) Nessus
12 1 (0.080%) Red Hat Satellite
Vendors
1 404 (32.24%) Microsoft
2 88 (7.02%) ServiceNow
3 71 (5.67%) VMware
4 61 (4.87%) Cisco
5 42 (3.35%) SAP
6 30 (2.39%) Dell
7 28 (2.23%) Oracle
8 20 (1.60%) Veeam
9 19 (1.52%) Adobe
10 16 (1.28%) Google
11 13 (1.04%) Citrix
11 13 (1.04%) Databricks
12 12 (0.96%) IBM
12 12 (0.96%) Meraki
12 12 (0.96%) Salesforce
13 11 (0.88%) Civica
13 11 (0.88%) NVIDIA
13 11 (0.88%) Sage
14 10 (0.80%) Computacenter
14 10 (0.80%) CrowdStrike