Period
to 15 December 2018

The following table provides summary statistics for permanent job vacancies advertised in Scotland with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 15 December 2018 with a comparison to the same period in the previous 2 years.

Service Management
UK > Scotland
6 months to
15 Dec 2018
Same period 2017 Same period 2016
Rank 126 122 121
Rank change year-on-year -4 -1 -35
Permanent jobs citing Service Management 103 118 88
As % of all permanent IT jobs advertised in Scotland 1.96% 2.10% 1.77%
As % of the Processes & Methodologies category 2.09% 2.27% 1.92%
Number of salaries quoted 63 89 55
Scotland median annual salary £42,500 £42,000 £50,000
Median salary % change year-on-year +1.19% -16.00% +23.46%
10th Percentile £23,000 £23,900 £23,941
90th Percentile £58,650 £56,250 £57,500
UK median annual salary £46,500 £47,500 £47,500
% change year-on-year -2.11% - -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Scotland with a requirement for process or methodology skills.

All Process and Methodology Skills
Scotland
Permanent vacancies with a requirement for process or methodology skills 4,925 5,191 4,592
As % of all permanent IT jobs advertised in Scotland 93.63% 92.22% 92.43%
Number of salaries quoted 3,164 3,369 2,846
Scotland median annual salary £45,000 £44,705 £44,500
Median salary % change year-on-year +0.66% +0.46% +4.71%
10th Percentile £28,932 £28,250 £28,250
90th Percentile £70,000 £65,000 £65,000
UK median annual salary £52,500 £50,000 £48,500
% change year-on-year +5.00% +3.09% +2.11%

Service Management
Job Vacancy Trend in Scotland

Job postings citing Service Management as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for Service Management in Scotland

Service Management
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Scotland.

Salary trend for Service Management in Scotland

Service Management
Salary Histogram in Scotland

The salary distribution of IT jobs citing Service Management in Scotland over the 6 months to 15 December 2018.

Salary histogram for Service Management in Scotland

Service Management
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Scotland region over the 6 months to 15 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow -3 52 £42,500 -3.95% 5
Edinburgh +10 39 £41,500 +18.57% 3
Fife -3 4 £46,000 -4.81%
West Dunbartonshire -2 3 £43,000 -6.01%
West Lothian -17 3 £31,500 -10.00% 1
South Lanarkshire +1 1 £19,000 -42.42%
Argyll and Bute - 1 £27,500 -
Aberdeen - 1 £36,750 -
Lanarkshire - 1 £46,000 -
Renfrewshire - 1 £17,500 - 1
Service Management
UK

For the 6 months to 15 December 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Scotland region with a requirement for Service Management.

1 67 (65.05%) ITIL
2 31 (30.10%) ITSM
3 30 (29.13%) Agile Software Development
4 24 (23.30%) Windows
4 24 (23.30%) Problem-Solving
5 23 (22.33%) Microsoft
6 22 (21.36%) Linux
6 22 (21.36%) Finance
7 21 (20.39%) Change Management
8 19 (18.45%) ITIL Certification
9 18 (17.48%) Unix
9 18 (17.48%) Service Delivery
9 18 (17.48%) Continuous Improvement
10 17 (16.50%) Problem Management
11 16 (15.53%) Incident Management
11 16 (15.53%) Asset Management
12 15 (14.56%) SLA
13 14 (13.59%) Banking
14 13 (12.62%) Disaster Recovery
14 13 (12.62%) Stakeholder Management
15 11 (10.68%) VMware
15 11 (10.68%) SQL Server
16 10 (9.71%) JavaScript
16 10 (9.71%) Active Directory
16 10 (9.71%) Scrum
16 10 (9.71%) Risk Management
16 10 (9.71%) Data Centre
17 9 (8.74%) Cybersecurity
17 9 (8.74%) Technical Leadership
17 9 (8.74%) DNS

Service Management
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (7.77%) Apache
2 7 (6.80%) JBoss
3 5 (4.85%) IIS
3 5 (4.85%) Tomcat
4 3 (2.91%) MS Exchange
5 2 (1.94%) IBM Notes
5 2 (1.94%) Oracle SOA Suite
5 2 (1.94%) SharePoint
5 2 (1.94%) Skype for Business
5 2 (1.94%) WebSphere
6 1 (0.97%) BizTalk Server
6 1 (0.97%) Elasticsearch
Applications
1 5 (4.85%) Microsoft Office
2 3 (2.91%) Microsoft Excel
2 3 (2.91%) Microsoft Project
Business Applications
1 2 (1.94%) Remedy ITSM
2 1 (0.97%) SAP HCM
2 1 (0.97%) SAP HR
Cloud Services
1 4 (3.88%) Office 365
2 3 (2.91%) Microsoft Azure
3 2 (1.94%) Azure Active Directory
3 2 (1.94%) IaaS
3 2 (1.94%) PaaS
3 2 (1.94%) SaaS
4 1 (0.97%) Amazon AWS
4 1 (0.97%) Cloud Computing
Communications & Networking
1 9 (8.74%) DNS
2 8 (7.77%) VoIP
3 5 (4.85%) Fibre Channel
3 5 (4.85%) iSCSI
3 5 (4.85%) SSH
3 5 (4.85%) TCP/IP
4 2 (1.94%) Firewall
4 2 (1.94%) SAN
5 1 (0.97%) ATM
5 1 (0.97%) LAN
5 1 (0.97%) WAN
5 1 (0.97%) WLAN
Database & Business Intelligence
1 11 (10.68%) SQL Server
2 3 (2.91%) Oracle Database
2 3 (2.91%) Oracle Database 10g
2 3 (2.91%) Oracle Database 11g
2 3 (2.91%) Oracle Database 12c
3 2 (1.94%) DB2
3 2 (1.94%) MySQL
4 1 (0.97%) MongoDB
4 1 (0.97%) Relational Database
Development Applications
1 3 (2.91%) Hudson
1 3 (2.91%) Jenkins
2 2 (1.94%) JIRA
3 1 (0.97%) Ant
3 1 (0.97%) Cucumber
3 1 (0.97%) Eclipse
3 1 (0.97%) JUnit
3 1 (0.97%) Selenium
3 1 (0.97%) Selenium IDE
3 1 (0.97%) Subversion
3 1 (0.97%) TortoiseSVN
3 1 (0.97%) WebDriver
General
1 22 (21.36%) Finance
2 14 (13.59%) Banking
3 7 (6.80%) Investment Banking
3 7 (6.80%) Law
4 3 (2.91%) Billing
4 3 (2.91%) Electronics
4 3 (2.91%) Retail Banking
5 2 (1.94%) German Language
6 1 (0.97%) Legal
6 1 (0.97%) Manufacturing
6 1 (0.97%) Retail
6 1 (0.97%) Telecoms
Job Titles
1 22 (21.36%) Service Manager
2 15 (14.56%) Analyst
3 11 (10.68%) Consultant
4 9 (8.74%) Architect
5 6 (5.83%) Infrastructure Manager
5 6 (5.83%) Infrastructure Services Manager
5 6 (5.83%) Service Analyst
5 6 (5.83%) ServiceNow Consultant
5 6 (5.83%) Technical Consultant
6 5 (4.85%) Applications Engineer
6 5 (4.85%) IT Manager
6 5 (4.85%) Service Desk Manager
7 4 (3.88%) Applications Specialist
7 4 (3.88%) IT Services Manager
7 4 (3.88%) ITSM Consultant
7 4 (3.88%) Solutions Architect
7 4 (3.88%) Technical Specialist
8 3 (2.91%) Data Centre Engineer
8 3 (2.91%) Support Analyst
8 3 (2.91%) Team Leader
Libraries, Frameworks & Software Standards
1 9 (8.74%) CSS
1 9 (8.74%) HTML
2 8 (7.77%) XML
3 6 (5.83%) AngularJS
3 6 (5.83%) HTML5
4 5 (4.85%) LDAP
5 4 (3.88%) Hibernate
5 4 (3.88%) Java EE
5 4 (3.88%) Web Services
6 3 (2.91%) Dojo
6 3 (2.91%) EJB
6 3 (2.91%) jQuery
6 3 (2.91%) JSP
6 3 (2.91%) REST
6 3 (2.91%) Servlets
7 2 (1.94%) EJB 3.0
7 2 (1.94%) J2EE
7 2 (1.94%) JPA
7 2 (1.94%) SOAP
7 2 (1.94%) Struts
Miscellaneous
1 10 (9.71%) Data Centre
2 7 (6.80%) Analytical Skills
2 7 (6.80%) Enterprise Software
3 6 (5.83%) Management Information System
3 6 (5.83%) Self-Motivation
4 3 (2.91%) CMDB
5 2 (1.94%) Mainframe
5 2 (1.94%) Mobile App
5 2 (1.94%) User Experience
6 1 (0.97%) AS400
6 1 (0.97%) Client/Server
6 1 (0.97%) FMCG
6 1 (0.97%) Greenfield Project
6 1 (0.97%) Hybrid Cloud
6 1 (0.97%) Replication
Operating Systems
1 24 (23.30%) Windows
2 22 (21.36%) Linux
3 18 (17.48%) Unix
4 8 (7.77%) Windows Server
5 7 (6.80%) Red Hat Enterprise Linux
6 6 (5.83%) Windows Server 2008
6 6 (5.83%) Windows Server 2012
7 4 (3.88%) Windows 7
8 3 (2.91%) AIX
8 3 (2.91%) Solaris
9 2 (1.94%) SUSE
9 2 (1.94%) Windows 10
Processes & Methodologies
1 67 (65.05%) ITIL
2 31 (30.10%) ITSM
3 30 (29.13%) Agile Software Development
4 24 (23.30%) Problem-Solving
5 21 (20.39%) Change Management
6 18 (17.48%) Continuous Improvement
6 18 (17.48%) Service Delivery
7 17 (16.50%) Problem Management
8 16 (15.53%) Asset Management
8 16 (15.53%) Incident Management
9 13 (12.62%) Disaster Recovery
9 13 (12.62%) Stakeholder Management
10 10 (9.71%) Risk Management
10 10 (9.71%) Scrum
11 9 (8.74%) Cybersecurity
11 9 (8.74%) Technical Leadership
12 8 (7.77%) Configuration Management
12 8 (7.77%) Infrastructure Engineering
13 7 (6.80%) SOA
13 7 (6.80%) Wealth Management
Programming Languages
1 10 (9.71%) JavaScript
2 7 (6.80%) SQL
3 3 (2.91%) Bash Shell
3 3 (2.91%) PowerShell
3 3 (2.91%) Shell Script
4 2 (1.94%) Bourne shell
4 2 (1.94%) Java
4 2 (1.94%) Korn
5 1 (0.97%) Groovy
5 1 (0.97%) Perl
Qualifications
1 19 (18.45%) ITIL Certification
2 4 (3.88%) Computer Science Degree
2 4 (3.88%) Degree
2 4 (3.88%) VMware Certified Professional (VCP)
3 2 (1.94%) TOGAF Certification
4 1 (0.97%) CCNA
4 1 (0.97%) Cisco Certification
4 1 (0.97%) HND
4 1 (0.97%) ISTQB
4 1 (0.97%) MCSE
4 1 (0.97%) Microsoft Certification
Quality Assurance & Compliance
1 15 (14.56%) SLA
2 2 (1.94%) COBIT
3 1 (0.97%) QA
System Software
1 10 (9.71%) Active Directory
2 9 (8.74%) VMware Infrastructure
3 7 (6.80%) NFS
4 5 (4.85%) Samba
5 4 (3.88%) VMware NSX
6 3 (2.91%) BitLocker
6 3 (2.91%) Microsoft App-V
6 3 (2.91%) VMware ESXi
6 3 (2.91%) vSphere
6 3 (2.91%) XenDesktop
7 2 (1.94%) Firmware
7 2 (1.94%) Virtual Desktop
Systems Management
1 7 (6.80%) SCCM
2 4 (3.88%) PowerCLI
2 4 (3.88%) Puppet
3 3 (2.91%) Enterprise Manager Cloud Control
3 3 (2.91%) Opscode Chef
3 3 (2.91%) Oracle RMAN
3 3 (2.91%) Red Hat Satellite
3 3 (2.91%) SCOM
4 2 (1.94%) AirWatch
4 2 (1.94%) Microsoft Intune
4 2 (1.94%) Oracle Flashback
4 2 (1.94%) vCenter Server
4 2 (1.94%) vMotion
5 1 (0.97%) McAfee ePO
Vendors
1 23 (22.33%) Microsoft
2 11 (10.68%) VMware
3 8 (7.77%) Citrix
3 8 (7.77%) Red Hat
3 8 (7.77%) ServiceNow
4 7 (6.80%) HP
4 7 (6.80%) Oracle
5 6 (5.83%) Intel
6 4 (3.88%) Cognizant
6 4 (3.88%) Dell
7 3 (2.91%) 3PAR
7 3 (2.91%) Brocade
7 3 (2.91%) MobileIron
8 2 (1.94%) BMC
8 2 (1.94%) Chordiant
8 2 (1.94%) Google
8 2 (1.94%) IBM
8 2 (1.94%) Lotus
8 2 (1.94%) Remedy
8 2 (1.94%) Veeam