Period
to 20 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Scotland with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 20 November 2017 with a comparison to the same period in the previous 2 years.

Service Management
UK > Scotland
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 117 120 96
Rank change year-on-year +3 -24 +38
Permanent jobs citing Service Management 120 94 167
As % of all permanent IT jobs advertised in Scotland 2.13% 1.84% 2.59%
As % of the Processes & Methodologies category 2.34% 2.01% 2.85%
Number of salaries quoted 93 57 103
Scotland median annual salary £42,000 £47,500 £42,233
Median salary % change year-on-year -11.58% +12.47% +5.58%
10th Percentile £24,000 £22,200 £22,900
90th Percentile £58,500 £57,500 £58,100
UK median annual salary £47,500 £47,500 £47,500

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Scotland with a requirement for process or methodology skills.

All Process and Methodology Skills
Scotland
Permanent vacancies with a requirement for process or methodology skills 5126 4680 5852
As % of all permanent IT jobs advertised in Scotland 90.87% 91.37% 90.93%
Number of salaries quoted 3272 2839 3704
Scotland median annual salary £45,000 £44,500 £42,500
Median salary % change year-on-year +1.12% +4.71% +2.41%
10th Percentile £28,250 £28,250 £27,750
90th Percentile £66,250 £65,000 £63,750
UK median annual salary £50,000 £49,500 £47,500
% change year-on-year +1.01% +4.21% +5.56%

Service Management
Job Vacancy Trend in Scotland

Job postings citing Service Management as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for Service Management in Scotland

Service Management
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Scotland.

Salary trend for Service Management in Scotland

Service Management
Salary Histogram in Scotland

The salary distribution of IT jobs citing Service Management in Scotland over the 6 months to 20 November 2017.

Salary histogram for Service Management in Scotland

Service Management
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Scotland region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow +7 54 £43,250 +41.46% 9
Edinburgh -11 46 £37,000 -26.00% 7
Fife +6 5 £42,500 -1.96%
West Lothian - 5 £26,000 - 1
Stirling +2 2 £37,000 -17.78% 1
Inverclyde 0 2 £33,000 - 1
West Dunbartonshire - 2 £44,000 -
North Lanarkshire - 1 £44,000 -
South Lanarkshire - 1 £33,000 -
Service Management
UK

For the 6 months to 20 November 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Scotland region with a requirement for Service Management.

1 71 (59.17%) ITIL
2 46 (38.33%) Finance
3 39 (32.50%) ITSM
4 34 (28.33%) Microsoft
5 29 (24.17%) Windows
6 25 (20.83%) Banking
7 22 (18.33%) Degree
8 20 (16.67%) Agile Software Development
8 20 (16.67%) SLA
9 15 (12.50%) SQL
10 14 (11.67%) Service Delivery
10 14 (11.67%) ServiceNow
11 13 (10.83%) Performance Management
12 12 (10.00%) High Availability
12 12 (10.00%) Linux
12 12 (10.00%) CRM
12 12 (10.00%) Active Directory
12 12 (10.00%) Microsoft Certification
12 12 (10.00%) Coaching
13 11 (9.17%) Mentoring
13 11 (9.17%) Analytical Skills
13 11 (9.17%) Application Performance Management
13 11 (9.17%) Change Management
13 11 (9.17%) Scrum
13 11 (9.17%) Computer Science
14 10 (8.33%) Workflow
14 10 (8.33%) Unix
14 10 (8.33%) Service Design
15 9 (7.50%) Windows Server 2012
15 9 (7.50%) Computer Science Degree

Service Management
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (3.33%) IIS
2 3 (2.50%) Tomcat
3 2 (1.67%) Apache
3 2 (1.67%) MS Exchange
4 1 (0.83%) JBoss
4 1 (0.83%) Moodle
4 1 (0.83%) Totara
Applications
1 6 (5.00%) Microsoft Office
2 5 (4.17%) Microsoft Excel
3 1 (0.83%) MS Visio
Business Applications
1 3 (2.50%) Dynamics CRM
1 3 (2.50%) Remedy ITSM
Cloud Services
1 4 (3.33%) Office 365
1 4 (3.33%) PaaS
2 3 (2.50%) Dynamics 365
2 3 (2.50%) IaaS
2 3 (2.50%) Microsoft Azure
2 3 (2.50%) SaaS
3 2 (1.67%) Amazon AWS
Communications & Networking
1 4 (3.33%) Firewall
1 4 (3.33%) SAN
2 3 (2.50%) NetScaler
2 3 (2.50%) Unified Communications
2 3 (2.50%) VPN
2 3 (2.50%) Wireless
3 2 (1.67%) FTP
3 2 (1.67%) HTTP
3 2 (1.67%) HTTPS
3 2 (1.67%) Internet
3 2 (1.67%) SSL
4 1 (0.83%) BGP
4 1 (0.83%) Junos
4 1 (0.83%) LAN
4 1 (0.83%) TCP/IP
4 1 (0.83%) VoIP
Database & Business Intelligence
1 9 (7.50%) SQL Server
2 8 (6.67%) Relational Database
3 7 (5.83%) RDBMS
4 3 (2.50%) SQLBase
5 1 (0.83%) Data Warehouse
5 1 (0.83%) dBASE
5 1 (0.83%) Oracle Database
5 1 (0.83%) SQL Server Integration Services
5 1 (0.83%) UniData
Development Applications
1 7 (5.83%) JIRA
2 6 (5.00%) Team Foundation Server
3 2 (1.67%) GoCD
3 2 (1.67%) Jenkins
3 2 (1.67%) JUnit
3 2 (1.67%) Selenium
3 2 (1.67%) SoapUI
General
1 46 (38.33%) Finance
2 25 (20.83%) Banking
3 9 (7.50%) Retail Banking
4 6 (5.00%) Telecoms
5 4 (3.33%) Retail
6 3 (2.50%) Marketing
7 2 (1.67%) Financial Institution
7 2 (1.67%) Spanish Language
Job Titles
1 33 (27.50%) Analyst
2 19 (15.83%) Service Manager
3 14 (11.67%) Support Analyst
4 12 (10.00%) Applications Support
5 11 (9.17%) Applications Support Analyst
6 10 (8.33%) Consultant
7 9 (7.50%) Business Analyst
8 8 (6.67%) IT Manager
9 6 (5.00%) Architect
9 6 (5.00%) Delivery Manager
9 6 (5.00%) Engineering Manager
9 6 (5.00%) IT Services Manager
9 6 (5.00%) Services Delivery Manager
9 6 (5.00%) Software Engineering Manager
9 6 (5.00%) Software Manager
10 5 (4.17%) Infrastructure Analyst
10 5 (4.17%) Senior Data Warehouse Specialist
10 5 (4.17%) Technical Analyst
11 4 (3.33%) Service Analyst
11 4 (3.33%) Technical Consultant
Libraries, Frameworks & Software Standards
1 9 (7.50%) XML
2 7 (5.83%) HTML
3 6 (5.00%) HTML5
4 3 (2.50%) Web Services
5 2 (1.67%) EDI
5 2 (1.67%) EDIFACT
5 2 (1.67%) Java EE
6 1 (0.83%) AngularJS
6 1 (0.83%) CSS
6 1 (0.83%) Node.js
6 1 (0.83%) RESTful
Miscellaneous
1 11 (9.17%) Analytical Skills
1 11 (9.17%) Computer Science
2 6 (5.00%) Data Centre
3 5 (4.17%) Management Information System
4 2 (1.67%) Smartphone
4 2 (1.67%) TRADACOMS
5 1 (0.83%) Client/Server
5 1 (0.83%) Clustering
5 1 (0.83%) e-Learning
5 1 (0.83%) FMCG
5 1 (0.83%) LIMS
5 1 (0.83%) PMI
5 1 (0.83%) User Experience
Operating Systems
1 29 (24.17%) Windows
2 12 (10.00%) Linux
3 10 (8.33%) Unix
4 9 (7.50%) Windows Server 2012
5 7 (5.83%) Windows Server
5 7 (5.83%) Windows Server 2008
6 2 (1.67%) Windows 10
Processes & Methodologies
1 71 (59.17%) ITIL
2 39 (32.50%) ITSM
3 20 (16.67%) Agile Software Development
4 14 (11.67%) Service Delivery
5 13 (10.83%) Performance Management
6 12 (10.00%) Coaching
6 12 (10.00%) CRM
6 12 (10.00%) High Availability
7 11 (9.17%) Application Performance Management
7 11 (9.17%) Change Management
7 11 (9.17%) Mentoring
7 11 (9.17%) Scrum
8 10 (8.33%) Service Design
8 10 (8.33%) Workflow
9 9 (7.50%) Business Continuity
9 9 (7.50%) Incident Management
10 8 (6.67%) Business Intelligence
10 8 (6.67%) People Management
10 8 (6.67%) SOA
10 8 (6.67%) Test Automation
Programming Languages
1 15 (12.50%) SQL
2 8 (6.67%) PowerShell
3 6 (5.00%) Perl
4 3 (2.50%) JavaScript
5 2 (1.67%) ActionScript
5 2 (1.67%) ActionScript 2.0
5 2 (1.67%) ActionScript 3.0
5 2 (1.67%) Java
5 2 (1.67%) Python
6 1 (0.83%) Bash Shell
6 1 (0.83%) VBScript
Qualifications
1 22 (18.33%) Degree
2 12 (10.00%) Microsoft Certification
3 9 (7.50%) Computer Science Degree
4 6 (5.00%) ITIL Certification
5 4 (3.33%) CISSP
5 4 (3.33%) MCSA
5 4 (3.33%) MCSE
6 3 (2.50%) CCNA
6 3 (2.50%) Cisco Certification
7 2 (1.67%) CCIE
7 2 (1.67%) CCNP
8 1 (0.83%) BPSS Clearance
8 1 (0.83%) CISM
8 1 (0.83%) ISEB
8 1 (0.83%) ISEB Practitioner
8 1 (0.83%) MCP
8 1 (0.83%) PMI Certification
8 1 (0.83%) PMP
8 1 (0.83%) SC Cleared
8 1 (0.83%) Security Cleared
Quality Assurance & Compliance
1 20 (16.67%) SLA
2 5 (4.17%) ISO/IEC 27001
3 4 (3.33%) ISO 9001
4 1 (0.83%) COBIT
4 1 (0.83%) GDPR
4 1 (0.83%) QA
System Software
1 12 (10.00%) Active Directory
2 6 (5.00%) VMware Infrastructure
3 5 (4.17%) XenApp
4 2 (1.67%) Docker
5 1 (0.83%) Hyper-V
5 1 (0.83%) VMware ESXi
5 1 (0.83%) XenDesktop
Systems Management
1 8 (6.67%) SCOM
2 6 (5.00%) Nagios
3 3 (2.50%) McAfee ePO
4 2 (1.67%) Ansible
4 2 (1.67%) BMC PATROL
4 2 (1.67%) HockeyApp
4 2 (1.67%) Terraform
5 1 (0.83%) BladeLogic
5 1 (0.83%) Microsoft Clustering
5 1 (0.83%) SCCM
5 1 (0.83%) WSUS
Vendors
1 34 (28.33%) Microsoft
2 14 (11.67%) ServiceNow
3 9 (7.50%) BMC
3 9 (7.50%) Citrix
4 6 (5.00%) Atlassian
4 6 (5.00%) VMware
5 5 (4.17%) AppDynamics
5 5 (4.17%) Oracle
6 4 (3.33%) AppSense
7 3 (2.50%) McAfee
7 3 (2.50%) Remedy
8 2 (1.67%) CheckPoint
8 2 (1.67%) Cisco
8 2 (1.67%) NetApp
8 2 (1.67%) Peregrine
9 1 (0.83%) CommVault
9 1 (0.83%) IFS
9 1 (0.83%) Intel
9 1 (0.83%) Juniper
9 1 (0.83%) Pega