Period
to 23 July 2018

The following table provides summary statistics for permanent job vacancies advertised in Scotland with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 23 July 2018 with a comparison to the same period in the previous 2 years.

Service Management
UK > Scotland
6 months to
23 Jul 2018
Same period 2017 Same period 2016
Rank 104 104 123
Rank change year-on-year 0 +19 +4
Permanent jobs citing Service Management 150 121 122
As % of all permanent IT jobs advertised in Scotland 2.64% 2.31% 2.10%
As % of the Processes & Methodologies category 2.84% 2.51% 2.27%
Number of salaries quoted 84 89 76
Scotland median annual salary £42,500 £47,000 £37,500
Median salary % change year-on-year -9.57% +25.33% -7.41%
10th Percentile £21,420 £24,650 £21,313
90th Percentile £63,375 £71,250 £55,000
UK median annual salary £45,500 £47,500 £47,500
% change year-on-year -4.21% - -1.04%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Scotland with a requirement for process or methodology skills.

All Process and Methodology Skills
Scotland
Permanent vacancies with a requirement for process or methodology skills 5,277 4,820 5,364
As % of all permanent IT jobs advertised in Scotland 93.00% 92.11% 92.20%
Number of salaries quoted 3,514 3,040 3,178
Scotland median annual salary £45,000 £45,000 £45,000
10th Percentile £29,250 £28,250 £27,500
90th Percentile £70,000 £70,000 £65,000
UK median annual salary £50,000 £49,883 £47,500
% change year-on-year +0.23% +5.02% -

Service Management
Job Vacancy Trend in Scotland

Job postings citing Service Management as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for Service Management in Scotland

Service Management
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Scotland.

Salary trend for Service Management in Scotland

Service Management
Salary Histogram in Scotland

The salary distribution of IT jobs citing Service Management in Scotland over the 6 months to 23 July 2018.

Salary histogram for Service Management in Scotland

Service Management
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Scotland region over the 6 months to 23 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh +16 82 £35,000 -30.00% 5
Glasgow -9 54 £24,500 -48.42% 5
Fife 0 6 £42,500 +11.84%
North Lanarkshire - 3 £38,000 -
Dundee +9 2 - - 2
West Lothian -7 2 £27,500 +5.77% 1
Inverclyde -5 1 £62,500 +83.82%
West Dunbartonshire - 1 £43,500 -
Strathclyde - 1 £36,500 -
Lanarkshire - 1 £46,000 -
South Lanarkshire - 1 - -
Argyll and Bute - 1 £27,500 -
Service Management
UK

For the 6 months to 23 July 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Scotland region with a requirement for Service Management.

1 86 (57.33%) ITIL
2 72 (48.00%) ITSM
3 40 (26.67%) Service Delivery
4 39 (26.00%) Problem-Solving
5 38 (25.33%) Analytical Skills
5 38 (25.33%) Finance
6 31 (20.67%) Windows
7 30 (20.00%) Oracle
7 30 (20.00%) Microsoft
8 28 (18.67%) Firewall
9 27 (18.00%) JBoss
10 26 (17.33%) Linux
11 23 (15.33%) SLA
12 22 (14.67%) Agile Software Development
12 22 (14.67%) J2EE
13 21 (14.00%) Data Centre
14 19 (12.67%) Unix
14 19 (12.67%) Apache
14 19 (12.67%) Tomcat
15 18 (12.00%) TCP/IP
15 18 (12.00%) WebLogic
15 18 (12.00%) SQL Server
16 17 (11.33%) Sun
16 17 (11.33%) TOGAF
16 17 (11.33%) Stakeholder Management
17 16 (10.67%) VMware
17 16 (10.67%) Active Directory
17 16 (10.67%) ITIL Certification
17 16 (10.67%) Cognizant
17 16 (10.67%) ITIL V3

Service Management
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (18.00%) JBoss
2 19 (12.67%) Apache
2 19 (12.67%) Tomcat
3 18 (12.00%) WebLogic
4 12 (8.00%) iPlanet
4 12 (8.00%) Oracle Application Server
5 10 (6.67%) WebSphere
6 6 (4.00%) IIS
7 4 (2.67%) Oracle SOA Suite
8 3 (2.00%) MS Exchange
9 2 (1.33%) WildFly
10 1 (0.67%) Elasticsearch
10 1 (0.67%) SharePoint
Applications
1 12 (8.00%) Microsoft Office
2 11 (7.33%) Microsoft Excel
3 5 (3.33%) Microsoft PowerPoint
4 1 (0.67%) MS Visio
Business Applications
1 12 (8.00%) Oracle Procure-to-Pay
2 4 (2.67%) Remedy ITSM
3 2 (1.33%) SAP ERP
4 1 (0.67%) JDE EnterpriseOne
4 1 (0.67%) JDE OneWorld
4 1 (0.67%) Oracle Applications
4 1 (0.67%) SAP CO
4 1 (0.67%) SAP FI
4 1 (0.67%) SAP FI/CO
4 1 (0.67%) SAP FSCM
4 1 (0.67%) SAP HCM
4 1 (0.67%) SAP HR
4 1 (0.67%) SAP Travel Management
Cloud Services
1 4 (2.67%) SaaS
2 2 (1.33%) Amazon AWS
2 2 (1.33%) Microsoft Azure
2 2 (1.33%) Office 365
Communications & Networking
1 28 (18.67%) Firewall
2 18 (12.00%) TCP/IP
3 7 (4.67%) VoIP
4 6 (4.00%) DNS
4 6 (4.00%) iSCSI
4 6 (4.00%) SSH
4 6 (4.00%) VPN
5 4 (2.67%) Intrusion Detection
5 4 (2.67%) WAN
6 3 (2.00%) SAN
6 3 (2.00%) Wireless
7 2 (1.33%) ADSL
7 2 (1.33%) Broadband
7 2 (1.33%) Extranet
7 2 (1.33%) Internet
7 2 (1.33%) Intranet
8 1 (0.67%) ATM
8 1 (0.67%) IP Telephony
8 1 (0.67%) LAN
8 1 (0.67%) Wi-Fi
Database & Business Intelligence
1 18 (12.00%) SQL Server
2 8 (5.33%) DB2
3 4 (2.67%) Relational Database
4 3 (2.00%) RDBMS
5 2 (1.33%) SAP HANA
5 2 (1.33%) SQL Server Integration Services
5 2 (1.33%) SQL Server Reporting Services
6 1 (0.67%) MongoDB
6 1 (0.67%) Oracle Database
6 1 (0.67%) Oracle Database 10g
6 1 (0.67%) Oracle Database 11g
6 1 (0.67%) Oracle Database 12c
6 1 (0.67%) Oracle Reports
6 1 (0.67%) SQL Server 2008
Development Applications
1 1 (0.67%) Ant
1 1 (0.67%) Cucumber
1 1 (0.67%) Eclipse
1 1 (0.67%) IBM UrbanCode
1 1 (0.67%) Jenkins
1 1 (0.67%) JUnit
1 1 (0.67%) Selenium
1 1 (0.67%) Selenium IDE
1 1 (0.67%) Subversion
1 1 (0.67%) TortoiseSVN
1 1 (0.67%) WebDriver
General
1 38 (25.33%) Finance
2 11 (7.33%) Banking
3 9 (6.00%) German Language
4 7 (4.67%) Law
4 7 (4.67%) Retail Banking
5 3 (2.00%) French Language
5 3 (2.00%) Investment Banking
5 3 (2.00%) Italian Language
5 3 (2.00%) Marketing
5 3 (2.00%) Military
5 3 (2.00%) Spanish Language
6 1 (0.67%) Back Office
6 1 (0.67%) Billing
6 1 (0.67%) Digital Economy
6 1 (0.67%) Legal
6 1 (0.67%) Mandarin Language
6 1 (0.67%) Publishing
6 1 (0.67%) Telecoms
Job Titles
1 35 (23.33%) Analyst
2 23 (15.33%) Service Manager
3 13 (8.67%) Unix Engineer
4 12 (8.00%) Build Engineer
4 12 (8.00%) Migration Engineer
5 11 (7.33%) IT Manager
6 10 (6.67%) Service Analyst
6 10 (6.67%) Support Analyst
7 8 (5.33%) Applications Support
7 8 (5.33%) Applications Support Analyst
7 8 (5.33%) Business Analyst
7 8 (5.33%) IT Services Manager
8 7 (4.67%) Architect
8 7 (4.67%) Security Engineer
8 7 (4.67%) Service Desk Analyst
8 7 (4.67%) Service Desk Manager
9 6 (4.00%) Applications Engineer
10 5 (3.33%) Consultant
10 5 (3.33%) Delivery Manager
10 5 (3.33%) Solutions Architect
Libraries, Frameworks & Software Standards
1 22 (14.67%) J2EE
2 7 (4.67%) Hibernate
2 7 (4.67%) Java EE
3 6 (4.00%) Web Services
4 5 (3.33%) REST
5 4 (2.67%) CSS
5 4 (2.67%) Dojo
5 4 (2.67%) EJB
5 4 (2.67%) HTML
5 4 (2.67%) jQuery
5 4 (2.67%) SOAP
5 4 (2.67%) Struts
5 4 (2.67%) XML
6 3 (2.00%) EJB 3.0
6 3 (2.00%) JSP
6 3 (2.00%) Servlets
7 2 (1.33%) LDAP
7 2 (1.33%) Middleware
8 1 (0.67%) Ajax
8 1 (0.67%) JPA
Miscellaneous
1 38 (25.33%) Analytical Skills
2 21 (14.00%) Data Centre
3 16 (10.67%) Enterprise Software
4 12 (8.00%) Clustering
5 11 (7.33%) Mainframe
5 11 (7.33%) Management Information System
6 8 (5.33%) Hybrid Cloud
6 8 (5.33%) Public Cloud
7 5 (3.33%) Self-Motivation
8 4 (2.67%) Blackberry
8 4 (2.67%) Computer Science
9 3 (2.00%) Cyberthreat
10 2 (1.33%) Client/Server
10 2 (1.33%) CMDB
10 2 (1.33%) Data Protection Act
10 2 (1.33%) Security Operations Centre
10 2 (1.33%) Smartphone
10 2 (1.33%) User Experience
11 1 (0.67%) Mobile App
11 1 (0.67%) PMI
Operating Systems
1 31 (20.67%) Windows
2 26 (17.33%) Linux
3 19 (12.67%) Unix
4 14 (9.33%) AIX
5 13 (8.67%) HPUX
5 13 (8.67%) Solaris
6 12 (8.00%) Windows Server
7 5 (3.33%) Windows 7
8 4 (2.67%) Red Hat Enterprise Linux
9 2 (1.33%) Windows Server 2003
9 2 (1.33%) Windows Server 2008
9 2 (1.33%) Windows Server 2012
9 2 (1.33%) Windows XP
10 1 (0.67%) Windows 10
10 1 (0.67%) zOS
Processes & Methodologies
1 86 (57.33%) ITIL
2 72 (48.00%) ITSM
3 40 (26.67%) Service Delivery
4 39 (26.00%) Problem-Solving
5 22 (14.67%) Agile Software Development
6 17 (11.33%) Stakeholder Management
6 17 (11.33%) TOGAF
7 16 (10.67%) Collaborative Working
7 16 (10.67%) ITIL V3
7 16 (10.67%) Service Design
8 15 (10.00%) Risk Management
9 14 (9.33%) Coaching
10 13 (8.67%) Continuous Improvement
10 13 (8.67%) Disaster Recovery
10 13 (8.67%) High Availability
10 13 (8.67%) Migration
10 13 (8.67%) Programme Management
11 12 (8.00%) Load Balancing
11 12 (8.00%) Project Management
11 12 (8.00%) Runbook
Programming Languages
1 14 (9.33%) SQL
2 5 (3.33%) JavaScript
2 5 (3.33%) PowerShell
3 4 (2.67%) Java
4 2 (1.33%) Bash Shell
4 2 (1.33%) Perl
5 1 (0.67%) Groovy
5 1 (0.67%) PL/SQL
5 1 (0.67%) Shell Script
Qualifications
1 16 (10.67%) ITIL Certification
2 13 (8.67%) Degree
3 6 (4.00%) CISM
3 6 (4.00%) CISSP
4 5 (3.33%) Cisco Certification
5 3 (2.00%) CCNA
5 3 (2.00%) Microsoft Certification
6 2 (1.33%) BPSS Clearance
6 2 (1.33%) Computer Science Degree
6 2 (1.33%) Network+ Certification
6 2 (1.33%) VCAP
6 2 (1.33%) VCDX
7 1 (0.67%) DV Cleared
7 1 (0.67%) ISTQB
7 1 (0.67%) PMI Certification
7 1 (0.67%) PRINCE2 Practitioner
7 1 (0.67%) SC Cleared
7 1 (0.67%) Security Cleared
7 1 (0.67%) TOGAF Certification
7 1 (0.67%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 23 (15.33%) SLA
2 13 (8.67%) QA
3 7 (4.67%) COBIT
4 6 (4.00%) ISO/IEC 27001
5 3 (2.00%) PMO
6 2 (1.33%) GDPR
6 2 (1.33%) ISO/IEC 20000
7 1 (0.67%) Disclosure Scotland
7 1 (0.67%) ISO 9001
System Software
1 16 (10.67%) Active Directory
2 15 (10.00%) VMware Infrastructure
3 12 (8.00%) Hyper-V
3 12 (8.00%) KVM
3 12 (8.00%) Veritas Volume Manager
4 7 (4.67%) ACF2
4 7 (4.67%) NFS
4 7 (4.67%) RACF
5 6 (4.00%) Samba
6 2 (1.33%) VMware NSX
7 1 (0.67%) Firmware
Systems Management
1 2 (1.33%) Trend Micro Deep Security
2 1 (0.67%) Enterprise Manager Cloud Control
2 1 (0.67%) Nagios
2 1 (0.67%) Oracle Flashback
2 1 (0.67%) Oracle RMAN
2 1 (0.67%) SCCM
2 1 (0.67%) SCOM
2 1 (0.67%) vCenter Server
2 1 (0.67%) vMotion
Vendors
1 30 (20.00%) Microsoft
1 30 (20.00%) Oracle
2 17 (11.33%) Sun
3 16 (10.67%) Cognizant
3 16 (10.67%) VMware
4 12 (8.00%) PlateSpin
4 12 (8.00%) ServiceNow
4 12 (8.00%) Veritas
5 9 (6.00%) Splunk
6 7 (4.67%) Cisco
7 6 (4.00%) SAP
8 5 (3.33%) IBM
8 5 (3.33%) Remedy
9 4 (2.67%) Chordiant
9 4 (2.67%) Red Hat
10 3 (2.00%) Brocade
11 2 (1.33%) CheckPoint
11 2 (1.33%) Citrix
11 2 (1.33%) HP
11 2 (1.33%) Trend Micro