The following table provides summary statistics for permanent job vacancies advertised in Scotland with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 3 months to 25 March 2017 with a comparison to the same period in the previous 2 years.

3 months to
25 Mar 2017
Same period 2016 Same period 2015
Service Management
UK / Scotland
Rank 95 109 94
Rank change year-on-year +14 -15  
Permanent jobs citing Service Management 43 54 64
As % of all permanent IT jobs advertised in Scotland 1.85% 1.84% 2.07%
As % of the Processes & Methodologies category 2.03% 2.03% 2.32%
Number of salaries quoted 33 46 31
Median salary £45,000 £37,500 £40,500
Median salary % change year-on-year +20.00% -7.40%  
90% offered a salary of more than £24,500 £25,250 £26,500
10% offered a salary of more than £67,000 £50,000 £55,000
UK excluding London median salary £45,000 £42,500 £45,000
% change year-on-year +5.88% -5.55%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Scotland with a requirement for process and methodology skills.

Process & Methodology Skills
Scotland
Permanent job vacancies with a requirement for process and methodology skills 2117 2654 2754
As % of all permanent IT job vacancies advertised in Scotland 91.25% 90.52% 89.07%
Number of salaries quoted 1330 1715 1686
Median salary £45,000 £46,000 £44,000
Median salary % change year-on-year -2.17% +4.54%  
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £70,000 £60,000 £65,000
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

Service Management
Job Vacancy Trend in Scotland

The job posting trend of jobs advertised in Scotland citing Service Management as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in Scotland

Service Management
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Scotland.

Salary trend for Service Management in Scotland

Service Management
Salary Histogram in Scotland

The salary distribution of IT jobs citing Service Management in Scotland over the 3 months to 25 March 2017.

Salary histogram for Service Management in Scotland

Service Management
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Scotland region over the 3 months to 25 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow +30 18 £51,000 +54.54% 4
Edinburgh -23 16 £50,000 +28.20% 4
Inverclyde +2 3 £38,000 - 1
West Lothian - 3 £26,000 -
Renfrewshire - 2 £50,375 - 1
Stirling +20 1 £35,500 -29.00%
Dundee - 1 - - 1
Service Management
UK

Service Management
Top 30 Related IT Skills in Scotland

For the 6 months to 25 March 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Scotland region with a requirement for Service Management.

1 41 (53.25%) ITIL
2 40 (51.95%) Finance
3 29 (37.66%) ITSM
4 21 (27.27%) Windows
4 21 (27.27%) Microsoft
5 20 (25.97%) Degree
6 18 (23.38%) Continuous Improvement
6 18 (23.38%) SLA
7 13 (16.88%) Change Management
7 13 (16.88%) Active Directory
7 13 (16.88%) MS Excel
8 12 (15.58%) Service Delivery
8 12 (15.58%) Windows Server 2008
8 12 (15.58%) Banking
9 11 (14.29%) Supplier Management
9 11 (14.29%) Disaster Recovery
10 10 (12.99%) MS Office
10 10 (12.99%) SQL
10 10 (12.99%) Problem Management
10 10 (12.99%) Windows Server 2012
10 10 (12.99%) Data Centre
11 9 (11.69%) COBIT
11 9 (11.69%) Incident Management
11 9 (11.69%) Windows Server
12 8 (10.39%) ISO/IEC 27001
13 7 (9.09%) Business Continuity
13 7 (9.09%) TCP/IP
13 7 (9.09%) ITIL Certification
13 7 (9.09%) Project Management
13 7 (9.09%) SCCM

Service Management
Top Related IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (3.90%) IBM Domino
2 2 (2.60%) MS Exchange
3 1 (1.30%) BizTalk Server
3 1 (1.30%) Confluence
3 1 (1.30%) IBM Notes
3 1 (1.30%) IIS
3 1 (1.30%) JBoss
3 1 (1.30%) SharePoint
Applications
1 13 (16.88%) MS Excel
2 10 (12.99%) MS Office
3 5 (6.49%) MS PowerPoint
4 2 (2.60%) MS Visio
5 1 (1.30%) Siemens NX
5 1 (1.30%) SOLIDWORKS
Business Applications
1 2 (2.60%) assyst
1 2 (2.60%) Remedy ITSM
2 1 (1.30%) Eloqua
2 1 (1.30%) Teamcenter
Cloud Services
1 4 (5.19%) Office 365
1 4 (5.19%) SaaS
2 3 (3.90%) Microsoft Azure
3 2 (2.60%) Azure Active Directory
4 1 (1.30%) Basecamp
4 1 (1.30%) Cloud Computing
Communications & Networking
1 7 (9.09%) TCP/IP
2 6 (7.79%) NAS
2 6 (7.79%) SAN
3 5 (6.49%) WAN
4 4 (5.19%) LAN
5 2 (2.60%) ADSL
5 2 (2.60%) Internet
5 2 (2.60%) Network Security
5 2 (2.60%) VPN
6 1 (1.30%) Broadband
6 1 (1.30%) DNS
6 1 (1.30%) HTTPS
6 1 (1.30%) iSCSI
6 1 (1.30%) SSH
6 1 (1.30%) Wi-Fi
Database & Business Intelligence
1 4 (5.19%) SQL Server
2 3 (3.90%) SQLBase
3 1 (1.30%) BusinessObjects
3 1 (1.30%) QlikView
Development Applications
1 1 (1.30%) JIRA
General
1 40 (51.95%) Finance
2 12 (15.58%) Banking
3 4 (5.19%) Billing
3 4 (5.19%) Retail
4 3 (3.90%) Marketing
4 3 (3.90%) Telecoms
5 1 (1.30%) Legal
5 1 (1.30%) Manufacturing
5 1 (1.30%) Retail Banking
Job Titles
1 17 (22.08%) Analyst
2 12 (15.58%) IT Manager
3 8 (10.39%) Support Analyst
4 7 (9.09%) Service Analyst
4 7 (9.09%) Service Manager
5 6 (7.79%) Architect
5 6 (7.79%) Solutions Architect
6 5 (6.49%) Delivery Manager
6 5 (6.49%) Infrastructure Analyst
6 5 (6.49%) IT Services Manager
6 5 (6.49%) IT Support
6 5 (6.49%) Senior Analyst
6 5 (6.49%) Senior Manager
6 5 (6.49%) Senior Service Manager
6 5 (6.49%) Service Management Manager
6 5 (6.49%) Technical Analyst
7 4 (5.19%) IT Security Manager
7 4 (5.19%) Security Manager
7 4 (5.19%) Senior Infrastructure Analyst
7 4 (5.19%) Senior Technical Analyst
Libraries, Frameworks & Software Standards
1 3 (3.90%) XML
2 1 (1.30%) J2EE
Miscellaneous
1 10 (12.99%) Data Centre
2 7 (9.09%) Analytical Skills
3 6 (7.79%) Management Information System
4 5 (6.49%) Computer Science
5 3 (3.90%) User Experience
5 3 (3.90%) Virtual Team
6 2 (2.60%) Blackberry
6 2 (2.60%) Client/Server
6 2 (2.60%) CMDB
6 2 (2.60%) Video Conferencing
7 1 (1.30%) Hybrid Cloud
7 1 (1.30%) Social Media
7 1 (1.30%) Wiki
Operating Systems
1 21 (27.27%) Windows
2 12 (15.58%) Windows Server 2008
3 10 (12.99%) Windows Server 2012
4 9 (11.69%) Windows Server
5 6 (7.79%) Windows Server 2003
6 3 (3.90%) Unix
6 3 (3.90%) Windows 7
7 2 (2.60%) Android
7 2 (2.60%) Linux
7 2 (2.60%) Windows 10
Processes & Methodologies
1 41 (53.25%) ITIL
2 29 (37.66%) ITSM
3 18 (23.38%) Continuous Improvement
4 13 (16.88%) Change Management
5 12 (15.58%) Service Delivery
6 11 (14.29%) Disaster Recovery
6 11 (14.29%) Supplier Management
7 10 (12.99%) Problem Management
8 9 (11.69%) Incident Management
9 7 (9.09%) Business Continuity
9 7 (9.09%) ITIL V3
9 7 (9.09%) Project Management
10 6 (7.79%) CRM
11 5 (6.49%) Data Security
11 5 (6.49%) Line Management
11 5 (6.49%) Privileged Access Management
11 5 (6.49%) Process Improvement
11 5 (6.49%) Risk Management
12 4 (5.19%) Matrix Organization
12 4 (5.19%) Service Design
Programming Languages
1 10 (12.99%) SQL
2 3 (3.90%) PowerShell
3 1 (1.30%) VBScript
Qualifications
1 20 (25.97%) Degree
2 7 (9.09%) ITIL Certification
3 5 (6.49%) CISM
3 5 (6.49%) CISSP
4 1 (1.30%) CCNA
4 1 (1.30%) CCNP
4 1 (1.30%) Cisco Certification
4 1 (1.30%) DBS Check
4 1 (1.30%) JNCIA
4 1 (1.30%) MCITP
4 1 (1.30%) MCTS
4 1 (1.30%) Microsoft Certification
Quality Assurance & Compliance
1 18 (23.38%) SLA
2 9 (11.69%) COBIT
3 8 (10.39%) ISO/IEC 27001
4 3 (3.90%) ISO 9001
5 1 (1.30%) Sarbanes-Oxley
System Software
1 13 (16.88%) Active Directory
2 6 (7.79%) Terminal Server
2 6 (7.79%) VMware Infrastructure
3 4 (5.19%) Virtual Servers
4 2 (2.60%) NDS
4 2 (2.60%) NetIQ eDirectory
5 1 (1.30%) NFS
5 1 (1.30%) Samba
Systems Management
1 7 (9.09%) SCCM
2 2 (2.60%) NetIQ Identity Manager
3 1 (1.30%) AirWatch
Vendors
1 21 (27.27%) Microsoft
2 6 (7.79%) Citrix
2 6 (7.79%) VMware
3 4 (5.19%) Lotus
4 3 (3.90%) Apple
4 3 (3.90%) MobileIron
5 2 (2.60%) BMC
5 2 (2.60%) Cisco
5 2 (2.60%) iManage
5 2 (2.60%) Interwoven
5 2 (2.60%) NetIQ
5 2 (2.60%) Remedy
6 1 (1.30%) Juniper
6 1 (1.30%) Laserfiche
6 1 (1.30%) Salesforce.com
6 1 (1.30%) SAP
6 1 (1.30%) Sophos
6 1 (1.30%) Thunderhead
Glasgow, Lanarkshire
HAYS INFORMATION TECHNOLOGY
Salary: £30000.00 - £35000.00 per annum
Posted: 3 days ago
Glasgow, Lanarkshire
Harvey Nash plc
Salary: £33000 - £35000 per annum + Bonus, Pension, Benefits
Posted: 3 days ago
Edinburgh
Recruitment Genius Ltd
Salary: £35000 - £55000 per annum
Posted: Yesterday
Gourock, Renfrewshire
Spring Technology
Salary: Excellent
Posted: 3 days ago
Edinburgh, Midlothian
HAYS INFORMATION TECHNOLOGY
Salary: £48000.00 - £55000.00 per annum
Posted: 3 days ago
Renfrew, Renfrewshire
Sopra Steria Recruitment
Salary: From £49,000 to £51,750 per annum plus benefits
Posted: 3 days ago
Glasgow, Lanarkshire
Sopra Steria Recruitment
Salary: From £35,000 to £38,025 per annum
Posted: 3 days ago
Edinburgh, Midlothian
Empiric.com
Salary: From £60,000 to £75,000 per annum + Benefits package + Bonus
Posted: Yesterday
Dundee, Angus
Cathcart Associates Ltd
Posted: 4 days ago
Glasgow, Lanarkshire
Cathcart Associates Ltd
Salary: Benefits
Posted: Yesterday
Edinburgh, Midlothian
Harvey Nash plc
Salary: £40000 - £48000 per annum + Competitive Benefits Package
Posted: 5 days ago