Service Management Jobs in Scotland

Service Management
UK > Scotland

The following table provides summary statistics for permanent job vacancies advertised in Scotland with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 18 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
18 Apr 2024
Same period 2023 Same period 2022
Rank 191 163 164
Rank change year-on-year -28 +1 -68
Permanent jobs citing Service Management 105 70 74
As % of all permanent jobs advertised in Scotland 1.59% 1.46% 1.31%
As % of the Processes & Methodologies category 1.70% 1.55% 1.43%
Number of salaries quoted 75 31 38
10th Percentile £32,500 £19,500 £28,325
25th Percentile £41,250 £28,063 £35,000
Median annual salary (50th Percentile) £50,000 £50,000 £45,000
Median % change year-on-year - +11.11% -10.00%
75th Percentile £63,750 £64,500 £57,500
90th Percentile £67,500 £72,500 £64,125
UK median annual salary £50,000 £53,000 £50,173
% change year-on-year -5.66% +5.64% +0.35%

All Process and Methodology Skills
Scotland

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Scotland with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 6,160 4,513 5,167
As % of all permanent jobs advertised in Scotland 93.02% 94.02% 91.19%
Number of salaries quoted 2,417 2,255 2,772
10th Percentile £28,500 £32,000 £30,000
25th Percentile £40,000 £41,625 £40,000
Median annual salary (50th Percentile) £52,500 £57,810 £52,500
Median % change year-on-year -9.19% +10.11% +7.69%
75th Percentile £65,000 £75,000 £66,250
90th Percentile £80,000 £85,600 £81,250
UK median annual salary £55,000 £61,500 £60,000
% change year-on-year -10.57% +2.50% +9.09%

Service Management
Job Vacancy Trend in Scotland

Job postings citing Service Management as a proportion of all IT jobs advertised in Scotland.

Job vacancy trend for Service Management in Scotland

Service Management
Salary Trend in Scotland

3-month moving average salary quoted in jobs citing Service Management in Scotland.

Salary trend for Service Management in Scotland

Service Management
Salary Histogram in Scotland

Salary distribution for jobs citing Service Management in Scotland over the 6 months to 18 April 2024.

Salary histogram for Service Management in Scotland

Service Management
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Scotland region over the 6 months to 18 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Edinburgh +62 51 £62,500 +11.11% 2
Glasgow -94 45 £45,250 -28.74% 11
Dundee -8 3 £11,621 -54.43%
Dunbartonshire - 3 - -
Renfrewshire - 2 £32,000 -
Inverclyde - 1 £45,000 -
Service Management
UK

Service Management
Co-occurring Skills and Capabilities in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (11.43%) SharePoint
2 11 (10.48%) Confluence
3 8 (7.62%) Microsoft Exchange
4 4 (3.81%) SAS
Applications
1 7 (6.67%) Microsoft Excel
1 7 (6.67%) Microsoft Office
1 7 (6.67%) Microsoft PowerPoint
2 1 (0.95%) Microsoft Project
2 1 (0.95%) MS Visio
Business Applications
1 19 (18.10%) Dynamics CRM
2 13 (12.38%) PlanetPress Connect
3 6 (5.71%) Remedy ITSM
4 4 (3.81%) Dynamics NAV
Cloud Services
1 20 (19.05%) Azure
1 20 (19.05%) Microsoft 365
2 9 (8.57%) Power Platform
3 7 (6.67%) GCP
3 7 (6.67%) Yammer
4 6 (5.71%) AWS
5 4 (3.81%) Dynamics 365
6 3 (2.86%) OpenShift
7 2 (1.90%) Google Workspace
7 2 (1.90%) Power Automate
8 1 (0.95%) IaaS
8 1 (0.95%) PowerApps
Communications & Networking
1 8 (7.62%) DNS
2 4 (3.81%) WAN
3 3 (2.86%) VLAN
4 2 (1.90%) Firewall
4 2 (1.90%) LAN
4 2 (1.90%) Structured Cabling
4 2 (1.90%) TCP/IP
4 2 (1.90%) Unified Communications
4 2 (1.90%) VPN
4 2 (1.90%) Wireless
4 2 (1.90%) WLAN
5 1 (0.95%) SMS
Database & Business Intelligence
1 16 (15.24%) SQL Server
2 14 (13.33%) Data Warehouse
3 9 (8.57%) Power BI
4 2 (1.90%) DTS
5 1 (0.95%) Azure SQL Database
5 1 (0.95%) SQL Server Integration Services
5 1 (0.95%) SQL Server Reporting Services
Development Applications
1 27 (25.71%) JIRA
2 13 (12.38%) SQL Server Management Studio (SSMS)
3 3 (2.86%) IBM UrbanCode
General
1 35 (33.33%) Finance
2 29 (27.62%) Social Skills
3 15 (14.29%) Banking
4 10 (9.52%) Analytical Skills
5 9 (8.57%) Public Sector
6 7 (6.67%) Presentation Skills
7 6 (5.71%) Telecoms
8 3 (2.86%) Manufacturing
8 3 (2.86%) Retail
9 2 (1.90%) Influencing Skills
10 1 (0.95%) French Language
10 1 (0.95%) German Language
10 1 (0.95%) Italian Language
10 1 (0.95%) Organisational Skills
10 1 (0.95%) Spanish Language
Job Titles
1 37 (35.24%) Analyst
2 29 (27.62%) Support Analyst
3 20 (19.05%) Applications Support
4 19 (18.10%) Applications Support Analyst
5 12 (11.43%) Architect
6 9 (8.57%) 3rd Line Support
6 9 (8.57%) Service Manager
7 8 (7.62%) 3rd Line Support Analyst
7 8 (7.62%) Change Analyst
7 8 (7.62%) Data Centre Manager
7 8 (7.62%) Data Manager
8 7 (6.67%) Governance Analyst
8 7 (6.67%) Service Analyst
9 6 (5.71%) ITSM Architect
9 6 (5.71%) Operations Manager
9 6 (5.71%) Service Architect
9 6 (5.71%) ServiceNow Architect
10 5 (4.76%) Change Manager
10 5 (4.76%) Data Centre Operations Manager
10 5 (4.76%) Developer
Libraries, Frameworks & Software Standards
1 4 (3.81%) AngularJS
1 4 (3.81%) CSS
1 4 (3.81%) HTML
1 4 (3.81%) Middleware
1 4 (3.81%) Twitter Bootstrap
1 4 (3.81%) Web Services
2 1 (0.95%) REST
2 1 (0.95%) Software Packaging
Miscellaneous
1 9 (8.57%) Management Information System
2 8 (7.62%) Data Centre
2 8 (7.62%) Public Cloud
3 4 (3.81%) CMDB
3 4 (3.81%) Driving Licence
3 4 (3.81%) Legacy Systems
3 4 (3.81%) Onboarding
4 3 (2.86%) Hybrid Cloud
5 2 (1.90%) CCTV
5 2 (1.90%) IBM Mainframe
5 2 (1.90%) iPhone
5 2 (1.90%) Mainframe
5 2 (1.90%) Self-Motivation
5 2 (1.90%) Video Conferencing
6 1 (0.95%) Cloud Native
6 1 (0.95%) Cyber Threat
6 1 (0.95%) Enterprise Software
Operating Systems
1 11 (10.48%) Windows
2 7 (6.67%) Android
3 5 (4.76%) Linux
4 3 (2.86%) Mac OS
5 2 (1.90%) Apple iOS
5 2 (1.90%) Windows 10
Processes & Methodologies
1 53 (50.48%) ITSM
2 46 (43.81%) ITIL
3 30 (28.57%) Change Management
4 22 (20.95%) Service Delivery
5 21 (20.00%) Actionable Insight
6 20 (19.05%) Agile
6 20 (19.05%) Problem-Solving
7 19 (18.10%) CRM
8 17 (16.19%) Continuous Improvement
9 16 (15.24%) Incident Management
10 15 (14.29%) Problem Management
11 14 (13.33%) Release Management
12 13 (12.38%) Decision-Making
12 13 (12.38%) Document Management
13 10 (9.52%) Software Delivery
13 10 (9.52%) Stakeholder Management
13 10 (9.52%) Time Management
14 9 (8.57%) Business Intelligence
14 9 (8.57%) DevOps
14 9 (8.57%) People Management
Programming Languages
1 10 (9.52%) PowerShell
1 10 (9.52%) SQL
2 3 (2.86%) Groovy
2 3 (2.86%) T-SQL
3 1 (0.95%) C#
3 1 (0.95%) JavaScript
Qualifications
1 13 (12.38%) Security Cleared
2 12 (11.43%) SC Cleared
3 9 (8.57%) Degree
4 2 (1.90%) ITIL Certification
5 1 (0.95%) Azure Certification
5 1 (0.95%) PMP
Quality Assurance & Compliance
1 9 (8.57%) QA
2 6 (5.71%) COBIT
3 5 (4.76%) ISO/IEC 27001
4 3 (2.86%) ISO 14000
4 3 (2.86%) PCI DSS
5 2 (1.90%) SLA
5 2 (1.90%) SOC 2
6 1 (0.95%) ISO 9001
6 1 (0.95%) SOC 3
6 1 (0.95%) TickIT
System Software
1 10 (9.52%) Active Directory
Systems Management
1 8 (7.62%) Microsoft Intune
2 6 (5.71%) OpenView
3 3 (2.86%) Ansible
3 3 (2.86%) Progress Chef
3 3 (2.86%) Terraform
4 1 (0.95%) SCCM
Vendors
1 33 (31.43%) Microsoft
2 21 (20.00%) ServiceNow
3 13 (12.38%) FNZ
4 8 (7.62%) Atlassian
5 6 (5.71%) BMC
5 6 (5.71%) HP
5 6 (5.71%) Remedy
6 5 (4.76%) Google
6 5 (4.76%) IBM
7 3 (2.86%) Apple
8 2 (1.90%) Polycom