The following table provides summary statistics for permanent job vacancies advertised in Scotland with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 3 months to 26 June 2017 with a comparison to the same period in the previous 2 years.

Service Management
UK / Scotland
3 months to
26 Jun 2017
Same period 2016 Same period 2015
Rank 85 101 115
Rank change year-on-year +16 +14  
Permanent jobs citing Service Management 72 61 51
As % of all permanent IT jobs advertised in Scotland 2.67% 2.15% 1.62%
As % of the Processes & Methodologies category 2.92% 2.36% 1.80%
Number of salaries quoted 50 36 32
Median salary £47,000 £32,500 £45,000
Median salary % change year-on-year +44.61% -27.77%  
90% offered a salary of more than £26,500 £22,300 £24,950
10% offered a salary of more than £70,000 £53,500 £56,925
UK excluding London median salary £44,000 £42,500 £45,000
% change year-on-year +3.52% -5.55%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Scotland with a requirement for process and methodology skills.

Process & Methodology Skills
Scotland
Permanent job vacancies with a requirement for process and methodology skills 2463 2589 2832
As % of all permanent IT job vacancies advertised in Scotland 91.46% 91.42% 89.96%
Number of salaries quoted 1579 1455 1775
Median salary £45,000 £45,000 £44,000
Median salary % change year-on-year - +2.27%  
90% offered a salary of more than £31,500 £30,000 £32,000
10% offered a salary of more than £68,500 £60,000 £65,000
UK excluding London median salary £45,000 £45,000 £44,000
% change year-on-year - +2.27%  

Service Management
Job Vacancy Trend in Scotland

The job posting trend of jobs advertised in Scotland citing Service Management as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in Scotland

Service Management
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Scotland.

Salary trend for Service Management in Scotland

Service Management
Salary Histogram in Scotland

The salary distribution of IT jobs citing Service Management in Scotland over the 3 months to 26 June 2017.

Salary histogram for Service Management in Scotland

Service Management
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Scotland region over the 3 months to 26 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh +11 39 £51,500 +21.17% 6
Glasgow -1 20 £42,500 +61.68% 3
Inverclyde - 5 £33,750 -
Dundee - 2 - -
West Lothian - 2 £26,000 - 1
Renfrewshire +8 1 £50,375 +67.91%
Fife - 1 £38,000 - 1
Service Management
UK

For the 6 months to 26 June 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Scotland region with a requirement for Service Management.

1 63 (56.25%) ITIL
2 48 (42.86%) Finance
3 37 (33.04%) ITSM
4 33 (29.46%) Banking
5 32 (28.57%) Service Delivery
6 29 (25.89%) SLA
7 28 (25.00%) Degree
8 25 (22.32%) Microsoft
9 18 (16.07%) Computer Science
10 16 (14.29%) Data Centre
11 15 (13.39%) Computer Science Degree
11 15 (13.39%) Continuous Improvement
12 14 (12.50%) Change Management
12 14 (12.50%) Disaster Recovery
12 14 (12.50%) Windows
13 13 (11.61%) ITIL Certification
13 13 (11.61%) Business Continuity
13 13 (11.61%) ITIL V3
13 13 (11.61%) High Availability
13 13 (11.61%) Supplier Management
14 12 (10.71%) Incident Management
15 11 (9.82%) SQL
15 11 (9.82%) CRM
16 10 (8.93%) Microsoft Excel
16 10 (8.93%) Microsoft Certification
17 8 (7.14%) Stakeholder Management
17 8 (7.14%) Microsoft Office
17 8 (7.14%) Marketing
17 8 (7.14%) ISO/IEC 27001
17 8 (7.14%) Problem Management

Service Management
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (1.79%) IBM Domino
1 2 (1.79%) IBM Notes
1 2 (1.79%) IIS
1 2 (1.79%) JBoss
2 1 (0.89%) BizTalk Server
2 1 (0.89%) SharePoint
2 1 (0.89%) Tomcat
Applications
1 10 (8.93%) Microsoft Excel
2 8 (7.14%) Microsoft Office
3 6 (5.36%) Microsoft PowerPoint
4 1 (0.89%) MS Visio
Business Applications
1 7 (6.25%) Dynamics CRM
2 2 (1.79%) Remedy ITSM
3 1 (0.89%) assyst
3 1 (0.89%) Eloqua
3 1 (0.89%) JDE EnterpriseOne
3 1 (0.89%) Pega PRPC
Cloud Services
1 7 (6.25%) Dynamics 365
2 4 (3.57%) Office 365
2 4 (3.57%) SaaS
3 3 (2.68%) PaaS
4 2 (1.79%) IaaS
4 2 (1.79%) Microsoft Azure
Communications & Networking
1 5 (4.46%) SAN
2 3 (2.68%) NAS
2 3 (2.68%) TCP/IP
3 2 (1.79%) DNS
3 2 (1.79%) Internet
3 2 (1.79%) LAN
3 2 (1.79%) VoIP
3 2 (1.79%) WAN
4 1 (0.89%) Broadband
4 1 (0.89%) DHCP
4 1 (0.89%) iSCSI
4 1 (0.89%) SSH
4 1 (0.89%) Wi-Fi
Database & Business Intelligence
1 6 (5.36%) SQL Server
2 3 (2.68%) SQLBase
3 1 (0.89%) BusinessObjects
3 1 (0.89%) Oracle Database
3 1 (0.89%) QlikView
3 1 (0.89%) RDBMS
3 1 (0.89%) Relational Database
3 1 (0.89%) SQL Server 2008
3 1 (0.89%) SQL Server 2012
3 1 (0.89%) SQL Server 2014
3 1 (0.89%) SQL Server Integration Services
3 1 (0.89%) SQL Server Reporting Services
General
1 48 (42.86%) Finance
2 33 (29.46%) Banking
3 8 (7.14%) Marketing
4 6 (5.36%) Telecoms
5 5 (4.46%) Billing
6 4 (3.57%) Retail
7 3 (2.68%) Spanish Language
8 1 (0.89%) Financial Institution
8 1 (0.89%) Legal
8 1 (0.89%) Manufacturing
8 1 (0.89%) Retail Banking
Job Titles
1 23 (20.54%) Service Manager
2 16 (14.29%) IT Manager
3 13 (11.61%) Analyst
4 10 (8.93%) Delivery Manager
4 10 (8.93%) IT Services Manager
5 9 (8.04%) Consultant
5 9 (8.04%) Services Delivery Manager
6 8 (7.14%) Architect
6 8 (7.14%) Solutions Architect
7 7 (6.25%) CRM Consultant
7 7 (6.25%) Dynamics CRM Consultant
7 7 (6.25%) Microsoft CRM Consultant
8 6 (5.36%) Senior Manager
8 6 (5.36%) Support Analyst
9 5 (4.46%) Applications Support
9 5 (4.46%) Applications Support Analyst
9 5 (4.46%) Senior Service Manager
9 5 (4.46%) Service Management Manager
10 4 (3.57%) IT Security Manager
10 4 (3.57%) Security Manager
Libraries, Frameworks & Software Standards
1 1 (0.89%) AngularJS
1 1 (0.89%) CSS
1 1 (0.89%) J2EE
1 1 (0.89%) Node.js
1 1 (0.89%) RESTful
1 1 (0.89%) XML
Miscellaneous
1 18 (16.07%) Computer Science
2 16 (14.29%) Data Centre
3 7 (6.25%) Management Information System
4 6 (5.36%) Analytical Skills
5 4 (3.57%) User Experience
6 3 (2.68%) Replication
7 2 (1.79%) Client/Server
8 1 (0.89%) PMI
8 1 (0.89%) Social Media
8 1 (0.89%) Wiki
Operating Systems
1 14 (12.50%) Windows
2 8 (7.14%) Windows Server 2008
3 7 (6.25%) Windows Server
3 7 (6.25%) Windows Server 2012
4 4 (3.57%) Linux
5 3 (2.68%) Windows Server 2003
6 2 (1.79%) Unix
Processes & Methodologies
1 63 (56.25%) ITIL
2 37 (33.04%) ITSM
3 32 (28.57%) Service Delivery
4 15 (13.39%) Continuous Improvement
5 14 (12.50%) Change Management
5 14 (12.50%) Disaster Recovery
6 13 (11.61%) Business Continuity
6 13 (11.61%) High Availability
6 13 (11.61%) ITIL V3
6 13 (11.61%) Supplier Management
7 12 (10.71%) Incident Management
8 11 (9.82%) CRM
9 8 (7.14%) People Management
9 8 (7.14%) Problem Management
9 8 (7.14%) Stakeholder Management
10 7 (6.25%) Coaching
10 7 (6.25%) Functional Testing
10 7 (6.25%) Marketing Automation
10 7 (6.25%) Performance Management
10 7 (6.25%) Risk Management
Programming Languages
1 11 (9.82%) SQL
2 1 (0.89%) Java
2 1 (0.89%) JavaScript
2 1 (0.89%) PowerShell
2 1 (0.89%) VBScript
Qualifications
1 28 (25.00%) Degree
2 15 (13.39%) Computer Science Degree
3 13 (11.61%) ITIL Certification
4 10 (8.93%) Microsoft Certification
5 7 (6.25%) CISSP
6 5 (4.46%) CISM
7 3 (2.68%) MCSE
8 2 (1.79%) MCITP
8 2 (1.79%) MCSA
8 2 (1.79%) MCTS
9 1 (0.89%) CCNA
9 1 (0.89%) CCNP
9 1 (0.89%) Cisco Certification
9 1 (0.89%) DBS Check
9 1 (0.89%) JNCIA
9 1 (0.89%) PMI Certification
9 1 (0.89%) PMP
9 1 (0.89%) Security Cleared
Quality Assurance & Compliance
1 29 (25.89%) SLA
2 8 (7.14%) ISO/IEC 27001
3 6 (5.36%) COBIT
4 3 (2.68%) ISO 9001
5 1 (0.89%) Sarbanes-Oxley
System Software
1 6 (5.36%) Active Directory
2 3 (2.68%) Terminal Server
2 3 (2.68%) VMware Infrastructure
3 2 (1.79%) Hyper-V
3 2 (1.79%) Virtual Servers
4 1 (0.89%) NFS
4 1 (0.89%) Samba
Systems Management
1 7 (6.25%) SCCM
2 2 (1.79%) AirWatch
2 2 (1.79%) IBM BigFix
3 1 (0.89%) BladeLogic
Vendors
1 25 (22.32%) Microsoft
2 7 (6.25%) Citrix
3 4 (3.57%) Lotus
4 3 (2.68%) NetApp
4 3 (2.68%) VMware
5 2 (1.79%) Apple
5 2 (1.79%) Cisco
5 2 (1.79%) MobileIron
5 2 (1.79%) Oracle
5 2 (1.79%) Remedy
5 2 (1.79%) Snow
5 2 (1.79%) Sophos
6 1 (0.89%) JD Edwards
6 1 (0.89%) Juniper
6 1 (0.89%) Laserfiche
6 1 (0.89%) Pega
6 1 (0.89%) SolarWinds
6 1 (0.89%) Thunderhead
6 1 (0.89%) Unisys
Edinburgh, Midlothian
Harvey Nash plc
Salary: £40000 - £50000 per annum + Competitive Benefits Package
Posted: 20 hours ago
Glasgow, Lanarkshire
Net Talent
Salary: £45000 - £50000 per annum
Posted: 4 days ago
Livingston, West Lothian
Search Consultancy
Salary: £22000 - £30000 per annum
Posted: 5 days ago
Glasgow
Hays Specialist Recruitment Ltd
Salary: £30000.00 - £45000.00 per annum
Posted: 15 days ago
Edinburgh, Midlothian
Sanderson
Posted: 5 days ago
Edinburgh
Cathcart Associates
Salary: £23000 - £28000 per annum
Posted: 14 days ago
Glasgow, Lanarkshire
EXCELerate
Salary: Up to £30,000 per annum Plus Pension and Health Care
Posted: 5 days ago
Fife
Edward Carter Solutions
Salary: £38000 per annum
Posted: 22 days ago