Period
to 17 January 2018

The following table provides summary statistics for permanent job vacancies advertised in Scotland with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 17 January 2018 with a comparison to the same period in the previous 2 years.

Service Management
UK > Scotland
6 months to
17 Jan 2018
Same period 2017 Same period 2016
Rank 118 120 91
Rank change year-on-year +2 -29 +22
Permanent jobs citing Service Management 116 78 168
As % of all permanent IT jobs advertised in Scotland 2.11% 1.66% 2.77%
As % of the Processes & Methodologies category 2.32% 1.82% 3.05%
Number of salaries quoted 81 59 114
Scotland median annual salary £42,000 £50,000 £40,000
Median salary % change year-on-year -16.00% +25.00% -5.88%
10th Percentile £23,500 £26,921 £15,625
90th Percentile £57,500 £61,500 £53,525
UK median annual salary £48,000 £45,000 £46,000
% change year-on-year +6.67% -2.17% -3.16%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Scotland with a requirement for process or methodology skills.

All Process and Methodology Skills
Scotland
Permanent vacancies with a requirement for process or methodology skills 5,006 4,283 5,506
As % of all permanent IT jobs advertised in Scotland 91.13% 91.28% 90.78%
Number of salaries quoted 3,272 2,701 3,489
Scotland median annual salary £45,000 £45,000 £42,500
Median salary % change year-on-year - +5.88% -
10th Percentile £28,250 £29,000 £28,250
90th Percentile £66,250 £65,000 £65,000
UK median annual salary £50,000 £48,786 £47,500
% change year-on-year +2.49% +2.71% +5.56%

Service Management
Job Vacancy Trend in Scotland

Job postings citing Service Management as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for Service Management in Scotland

Service Management
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Scotland.

Salary trend for Service Management in Scotland

Service Management
Salary Histogram in Scotland

The salary distribution of IT jobs citing Service Management in Scotland over the 6 months to 17 January 2018.

Salary histogram for Service Management in Scotland

Service Management
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Scotland region over the 6 months to 17 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow +8 57 £41,500 +3.75% 4
Edinburgh -30 32 £37,000 -26.00% 10
Fife +1 10 £48,323 +11.48%
West Lothian - 4 £35,000 -
West Dunbartonshire - 4 £45,750 -
Stirling -5 2 £37,000 -8.07%
North Lanarkshire - 2 £44,000 -
Inverclyde -2 1 £38,000 -
South Lanarkshire - 1 £33,000 -
Dundee - 1 - - 1
Service Management
UK

For the 6 months to 17 January 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Scotland region with a requirement for Service Management.

1 65 (56.03%) ITIL
2 42 (36.21%) Windows
3 39 (33.62%) ITSM
4 37 (31.90%) Finance
5 29 (25.00%) Microsoft
6 22 (18.97%) Agile Software Development
6 22 (18.97%) Analytical Skills
7 20 (17.24%) SLA
8 18 (15.52%) Change Management
8 18 (15.52%) SQL
9 17 (14.66%) ServiceNow
10 16 (13.79%) Linux
10 16 (13.79%) Active Directory
10 16 (13.79%) Configuration Management
10 16 (13.79%) Performance Management
11 14 (12.07%) Service Delivery
11 14 (12.07%) XML
11 14 (12.07%) Unix
11 14 (12.07%) SQL Server
11 14 (12.07%) Incident Management
12 13 (11.21%) Banking
12 13 (11.21%) Problem Management
12 13 (11.21%) CRM
12 13 (11.21%) Application Performance Management
13 12 (10.34%) Windows Server
13 12 (10.34%) Oracle
13 12 (10.34%) VMware
14 11 (9.48%) Workflow
15 10 (8.62%) Firewall
15 10 (8.62%) Scrum

Service Management
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (6.03%) IIS
2 2 (1.72%) Apache
2 2 (1.72%) MS Exchange
2 2 (1.72%) Tomcat
3 1 (0.86%) CMS
3 1 (0.86%) IBM Domino
3 1 (0.86%) Moodle
3 1 (0.86%) Totara
Applications
1 5 (4.31%) Microsoft Office
2 4 (3.45%) Microsoft Excel
3 1 (0.86%) MS Visio
Business Applications
1 5 (4.31%) Remedy ITSM
2 2 (1.72%) JDE EnterpriseOne
3 1 (0.86%) JDE OneWorld
Cloud Services
1 5 (4.31%) Office 365
2 4 (3.45%) Microsoft Azure
3 3 (2.59%) Amazon AWS
4 1 (0.86%) IaaS
4 1 (0.86%) SaaS
Communications & Networking
1 10 (8.62%) Firewall
2 8 (6.90%) VPN
3 6 (5.17%) VoIP
4 5 (4.31%) IP Telephony
4 5 (4.31%) ISDN
4 5 (4.31%) MPLS
4 5 (4.31%) VLAN
5 3 (2.59%) Internet
5 3 (2.59%) NetScaler
5 3 (2.59%) SAN
5 3 (2.59%) Unified Communications
5 3 (2.59%) Wireless
6 2 (1.72%) FTP
6 2 (1.72%) HTTP
6 2 (1.72%) HTTPS
6 2 (1.72%) LAN
6 2 (1.72%) SSL
6 2 (1.72%) TCP/IP
7 1 (0.86%) DHCP
7 1 (0.86%) DNS
Database & Business Intelligence
1 14 (12.07%) SQL Server
2 6 (5.17%) RDBMS
2 6 (5.17%) Relational Database
3 2 (1.72%) SQLBase
4 1 (0.86%) Data Warehouse
4 1 (0.86%) dBASE
4 1 (0.86%) SQL Server Integration Services
4 1 (0.86%) UniData
Development Applications
1 7 (6.03%) JIRA
2 6 (5.17%) Team Foundation Server
3 2 (1.72%) GoCD
3 2 (1.72%) Jenkins
3 2 (1.72%) JUnit
3 2 (1.72%) Selenium
3 2 (1.72%) SoapUI
General
1 37 (31.90%) Finance
2 13 (11.21%) Banking
3 7 (6.03%) Retail Banking
4 3 (2.59%) Back Office
4 3 (2.59%) Telecoms
5 2 (1.72%) Manufacturing
5 2 (1.72%) Retail
6 1 (0.86%) Financial Institution
Job Titles
1 39 (33.62%) Analyst
2 20 (17.24%) Support Analyst
3 15 (12.93%) Applications Support
4 12 (10.34%) Applications Support Analyst
4 12 (10.34%) Service Manager
5 9 (7.76%) Business Analyst
6 8 (6.90%) IT Support
7 7 (6.03%) IT Manager
7 7 (6.03%) Senior Analyst
8 6 (5.17%) Architect
8 6 (5.17%) Consultant
8 6 (5.17%) Engineering Manager
8 6 (5.17%) IT Analyst
8 6 (5.17%) IT Support Analyst
8 6 (5.17%) Software Engineering Manager
8 6 (5.17%) Software Manager
8 6 (5.17%) Technical Analyst
9 5 (4.31%) Senior Applications Support
9 5 (4.31%) Senior Applications Support Analyst
9 5 (4.31%) Senior Support Analyst
Libraries, Frameworks & Software Standards
1 14 (12.07%) XML
2 8 (6.90%) HTML
3 6 (5.17%) HTML5
3 6 (5.17%) Middleware
4 4 (3.45%) .NET
4 4 (3.45%) Web Services
5 2 (1.72%) EDI
5 2 (1.72%) EDIFACT
5 2 (1.72%) Java EE
6 1 (0.86%) Ajax
6 1 (0.86%) AngularJS
6 1 (0.86%) CSS
Miscellaneous
1 22 (18.97%) Analytical Skills
2 5 (4.31%) Data Centre
2 5 (4.31%) Smart Home
3 3 (2.59%) Management Information System
3 3 (2.59%) Smartphone
4 2 (1.72%) Client/Server
4 2 (1.72%) Mainframe
4 2 (1.72%) PDA
4 2 (1.72%) TRADACOMS
5 1 (0.86%) Blackberry
5 1 (0.86%) Clustering
5 1 (0.86%) Computer Science
5 1 (0.86%) e-Learning
5 1 (0.86%) FMCG
5 1 (0.86%) LIMS
Operating Systems
1 42 (36.21%) Windows
2 16 (13.79%) Linux
3 14 (12.07%) Unix
4 12 (10.34%) Windows Server
5 9 (7.76%) Windows Server 2012
6 8 (6.90%) Windows Server 2008
7 2 (1.72%) Windows 10
8 1 (0.86%) Windows Server 2003
Processes & Methodologies
1 65 (56.03%) ITIL
2 39 (33.62%) ITSM
3 22 (18.97%) Agile Software Development
4 18 (15.52%) Change Management
5 16 (13.79%) Configuration Management
5 16 (13.79%) Performance Management
6 14 (12.07%) Incident Management
6 14 (12.07%) Service Delivery
7 13 (11.21%) Application Performance Management
7 13 (11.21%) CRM
7 13 (11.21%) Problem Management
8 11 (9.48%) Workflow
9 10 (8.62%) ITIL V3
9 10 (8.62%) Scrum
10 9 (7.76%) Root Cause Analysis
11 8 (6.90%) Coaching
11 8 (6.90%) Mentoring
11 8 (6.90%) Software Engineering
11 8 (6.90%) Test Automation
11 8 (6.90%) Trend Analysis
Programming Languages
1 18 (15.52%) SQL
2 10 (8.62%) PowerShell
3 8 (6.90%) Perl
4 6 (5.17%) Java
5 5 (4.31%) C
6 4 (3.45%) JavaScript
7 3 (2.59%) Bash Shell
8 2 (1.72%) ActionScript
8 2 (1.72%) ActionScript 2.0
8 2 (1.72%) ActionScript 3.0
8 2 (1.72%) Python
9 1 (0.86%) VBScript
Qualifications
1 10 (8.62%) Degree
2 5 (4.31%) Microsoft Certification
3 4 (3.45%) Cisco Certification
3 4 (3.45%) ITIL Certification
4 3 (2.59%) CCNA
4 3 (2.59%) CISSP
5 2 (1.72%) CCIE
5 2 (1.72%) CCNP
5 2 (1.72%) CISM
6 1 (0.86%) BPSS Clearance
6 1 (0.86%) ISEB
6 1 (0.86%) ISEB Practitioner
6 1 (0.86%) MCP
6 1 (0.86%) MCSA
6 1 (0.86%) MCSE
6 1 (0.86%) SC Cleared
6 1 (0.86%) Security Cleared
Quality Assurance & Compliance
1 20 (17.24%) SLA
2 7 (6.03%) ISO/IEC 27001
3 4 (3.45%) ISO 9001
4 3 (2.59%) COBIT
5 1 (0.86%) GDPR
5 1 (0.86%) QA
System Software
1 16 (13.79%) Active Directory
2 8 (6.90%) VMware Infrastructure
3 5 (4.31%) Terminal Services
3 5 (4.31%) XenApp
4 2 (1.72%) ACF2
4 2 (1.72%) Docker
4 2 (1.72%) Hyper-V
4 2 (1.72%) RACF
5 1 (0.86%) Terminal Server
5 1 (0.86%) Virtual Servers
5 1 (0.86%) VMware ESXi
5 1 (0.86%) XenDesktop
Systems Management
1 8 (6.90%) SCOM
2 6 (5.17%) Nagios
3 2 (1.72%) Ansible
3 2 (1.72%) BMC PATROL
3 2 (1.72%) HockeyApp
3 2 (1.72%) SCCM
3 2 (1.72%) Terraform
4 1 (0.86%) Microsoft Clustering
4 1 (0.86%) Trend Micro Deep Security
4 1 (0.86%) WSUS
Vendors
1 29 (25.00%) Microsoft
2 17 (14.66%) ServiceNow
3 12 (10.34%) Oracle
3 12 (10.34%) VMware
4 9 (7.76%) AppDynamics
4 9 (7.76%) BMC
5 8 (6.90%) Citrix
6 6 (5.17%) Atlassian
7 5 (4.31%) Remedy
8 4 (3.45%) Peregrine
8 4 (3.45%) TIBCO
9 3 (2.59%) Cisco
10 2 (1.72%) CheckPoint
10 2 (1.72%) JD Edwards
11 1 (0.86%) CommVault
11 1 (0.86%) Intel
11 1 (0.86%) Juniper
11 1 (0.86%) Lotus
11 1 (0.86%) NetApp
11 1 (0.86%) Sun