Period
to 26 May 2019

The following table provides summary statistics for permanent job vacancies advertised in Scotland with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 26 May 2019 with a comparison to the same period in the previous 2 years.

Service Management
UK > Scotland
6 months to
26 May 2019
Same period 2018 Same period 2017
Rank 120 101 99
Rank change year-on-year -19 -2 +22
Permanent jobs citing Service Management 109 154 107
As % of all permanent IT jobs advertised in Scotland 2.08% 2.68% 2.26%
As % of the Processes & Methodologies category 2.22% 2.87% 2.42%
Number of salaries quoted 65 81 75
Scotland median annual salary £45,000 £42,500 £47,500
Median salary % change year-on-year +5.88% -10.53% +26.67%
10th Percentile £19,000 £23,000 £24,000
90th Percentile £75,819 £81,250 £72,100
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Scotland with a requirement for process or methodology skills.

All Process and Methodology Skills
Scotland
Permanent vacancies with a requirement for process or methodology skills 4,899 5,374 4,422
As % of all permanent IT jobs advertised in Scotland 93.31% 93.41% 93.25%
Number of salaries quoted 3,239 3,661 2,837
Scotland median annual salary £45,000 £45,000 £45,000
10th Percentile £29,000 £29,250 £28,750
90th Percentile £70,000 £70,000 £68,750
UK median annual salary £52,500 £50,000 £47,500
% change year-on-year +5.00% +5.26% -

Service Management
Job Vacancy Trend in Scotland

Job postings citing Service Management as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for Service Management in Scotland

Service Management
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Scotland.

Salary trend for Service Management in Scotland

Service Management
Salary Histogram in Scotland

The salary distribution of IT jobs citing Service Management in Scotland over the 6 months to 26 May 2019.

Salary histogram for Service Management in Scotland

Service Management
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Scotland region over the 6 months to 26 May 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow +34 57 £38,500 -23.00% 7
Edinburgh -48 35 £52,860 +24.38% 5
South Lanarkshire +9 4 £21,000 -
Aberdeen - 4 £40,000 -
North Lanarkshire +8 2 £19,000 -51.90%
West Dunbartonshire -3 1 £73,000 +52.08%
West Lothian -10 1 - -
Highlands - 1 £29,565 -
Service Management
UK

For the 6 months to 26 May 2019, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Scotland region with a requirement for Service Management.

1 60 (55.05%) ITIL
2 31 (28.44%) Agile Software Development
3 30 (27.52%) Microsoft
3 30 (27.52%) ITSM
4 27 (24.77%) Finance
4 27 (24.77%) Continuous Improvement
5 26 (23.85%) Service Delivery
6 23 (21.10%) SLA
7 22 (20.18%) SDLC
8 21 (19.27%) Decision-Making
9 20 (18.35%) Problem Management
10 18 (16.51%) Risk Management
11 17 (15.60%) Change Management
11 17 (15.60%) Analytical Skills
12 16 (14.68%) Mentoring
12 16 (14.68%) Incident Management
12 16 (14.68%) Active Directory
12 16 (14.68%) Windows
13 15 (13.76%) ITIL V3
13 15 (13.76%) IT Strategy
14 14 (12.84%) Asset Management
15 13 (11.93%) Microsoft Office
15 13 (11.93%) Service Design
16 12 (11.01%) Proactive Management
16 12 (11.01%) Microsoft Azure
17 11 (10.09%) Amazon AWS
17 11 (10.09%) Office 365
17 11 (10.09%) Banking
17 11 (10.09%) SQL Server
18 10 (9.17%) Linux

Service Management
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (6.42%) MS Exchange
2 5 (4.59%) Exchange Server 2010
3 4 (3.67%) Skype for Business
4 2 (1.83%) Elasticsearch
4 2 (1.83%) IBM Notes
4 2 (1.83%) SharePoint
Applications
1 13 (11.93%) Microsoft Office
2 8 (7.34%) Microsoft Excel
3 1 (0.92%) Acrobat
Business Applications
1 1 (0.92%) Dynamics AX
1 1 (0.92%) Dynamics CRM
1 1 (0.92%) Remedy ITSM
Cloud Services
1 12 (11.01%) Microsoft Azure
2 11 (10.09%) Amazon AWS
2 11 (10.09%) Office 365
3 8 (7.34%) Google Cloud Platform
4 2 (1.83%) Azure Active Directory
4 2 (1.83%) IaaS
4 2 (1.83%) OneDrive
4 2 (1.83%) PaaS
4 2 (1.83%) Power Platform
4 2 (1.83%) PowerApps
4 2 (1.83%) SaaS
5 1 (0.92%) Cloud Computing
5 1 (0.92%) Dynamics 365
Communications & Networking
1 6 (5.50%) LAN
1 6 (5.50%) WAN
2 4 (3.67%) Firewall
3 3 (2.75%) Internet
3 3 (2.75%) Skype
4 2 (1.83%) VLAN
4 2 (1.83%) WLAN
5 1 (0.92%) Cisco Firepower
5 1 (0.92%) MPLS
5 1 (0.92%) Wi-Fi
Database & Business Intelligence
1 11 (10.09%) SQL Server
2 3 (2.75%) Oracle Database
2 3 (2.75%) Oracle Database 10g
2 3 (2.75%) Oracle Database 11g
2 3 (2.75%) Oracle Database 12c
2 3 (2.75%) QlikView
2 3 (2.75%) SQL Server Integration Services
3 2 (1.83%) Data Warehouse
3 2 (1.83%) MongoDB
3 2 (1.83%) Relational Database
3 2 (1.83%) SQL Server Reporting Services
4 1 (0.92%) Oracle BI EE
4 1 (0.92%) Oracle ODI
Development Applications
1 3 (2.75%) Jenkins
2 2 (1.83%) Git (software)
3 1 (0.92%) JIRA
General
1 27 (24.77%) Finance
2 11 (10.09%) Banking
3 4 (3.67%) Manufacturing
4 3 (2.75%) Financial Institution
5 2 (1.83%) German Language
5 2 (1.83%) Retail
5 2 (1.83%) Telecoms
6 1 (0.92%) Advertising
6 1 (0.92%) Law
6 1 (0.92%) Retail Banking
Job Titles
1 20 (18.35%) Analyst
2 18 (16.51%) Service Manager
3 10 (9.17%) Delivery Manager
3 10 (9.17%) Service Analyst
3 10 (9.17%) Service Desk Analyst
3 10 (9.17%) Services Delivery Manager
4 9 (8.26%) Consultant
5 8 (7.34%) Architect
6 7 (6.42%) Support Engineer
7 6 (5.50%) IT Manager
7 6 (5.50%) Solutions Architect
8 5 (4.59%) Technical Consultant
9 4 (3.67%) 1st Line Support
9 4 (3.67%) 1st Line Support Engineer
9 4 (3.67%) Help Desk Engineer
9 4 (3.67%) Help Desk Support
9 4 (3.67%) Help Desk Support Engineer
9 4 (3.67%) IT Support
9 4 (3.67%) Senior Manager
9 4 (3.67%) ServiceNow Consultant
Libraries, Frameworks & Software Standards
1 7 (6.42%) HTML
2 6 (5.50%) Web Services
3 4 (3.67%) AngularJS
3 4 (3.67%) CSS
3 4 (3.67%) HTML5
3 4 (3.67%) XML
4 2 (1.83%) LDAP
4 2 (1.83%) REST
4 2 (1.83%) SOAP
Miscellaneous
1 17 (15.60%) Analytical Skills
2 5 (4.59%) Data Centre
3 4 (3.67%) CMDB
4 2 (1.83%) AS400
4 2 (1.83%) Mobile Banking
4 2 (1.83%) Smartphone
4 2 (1.83%) User Experience
5 1 (0.92%) Freedom of Information
5 1 (0.92%) PKI
5 1 (0.92%) PMI
5 1 (0.92%) Self-Motivation
5 1 (0.92%) Virtual Team
Operating Systems
1 16 (14.68%) Windows
2 10 (9.17%) Linux
3 6 (5.50%) Unix
4 5 (4.59%) Windows Server
5 4 (3.67%) Solaris
5 4 (3.67%) Windows 10
5 4 (3.67%) Windows 7
6 3 (2.75%) AIX
Processes & Methodologies
1 60 (55.05%) ITIL
2 31 (28.44%) Agile Software Development
3 30 (27.52%) ITSM
4 27 (24.77%) Continuous Improvement
5 26 (23.85%) Service Delivery
6 22 (20.18%) SDLC
7 21 (19.27%) Decision-Making
8 20 (18.35%) Problem Management
9 18 (16.51%) Risk Management
10 17 (15.60%) Change Management
11 16 (14.68%) Incident Management
11 16 (14.68%) Mentoring
12 15 (13.76%) IT Strategy
12 15 (13.76%) ITIL V3
13 14 (12.84%) Asset Management
14 13 (11.93%) Service Design
15 12 (11.01%) Proactive Management
16 10 (9.17%) DevOps
16 10 (9.17%) Problem-Solving
16 10 (9.17%) Root Cause Analysis
Programming Languages
1 7 (6.42%) JavaScript
1 7 (6.42%) SQL
2 4 (3.67%) Java
3 3 (2.75%) T-SQL
4 1 (0.92%) Perl
4 1 (0.92%) Python
Qualifications
1 6 (5.50%) ITIL Certification
2 3 (2.75%) MCITP
2 3 (2.75%) Microsoft Certification
2 3 (2.75%) TOGAF Certification
3 2 (1.83%) Cisco Certification
3 2 (1.83%) SC Cleared
3 2 (1.83%) Security Cleared
4 1 (0.92%) CCIE
4 1 (0.92%) CCNA
4 1 (0.92%) CCNP
4 1 (0.92%) CISM
4 1 (0.92%) CISSP
4 1 (0.92%) Degree
4 1 (0.92%) ISO 27001 Lead Auditor
4 1 (0.92%) Network+ Certification
4 1 (0.92%) PMI Certification
Quality Assurance & Compliance
1 23 (21.10%) SLA
2 2 (1.83%) COBIT
3 1 (0.92%) GDPR
3 1 (0.92%) ISO/IEC 20000
3 1 (0.92%) ISO/IEC 27001
3 1 (0.92%) PMO
System Software
1 16 (14.68%) Active Directory
2 2 (1.83%) Virtual Desktop
2 2 (1.83%) VMware Infrastructure
3 1 (0.92%) Hyper-V
Systems Management
1 5 (4.59%) SCCM
2 4 (3.67%) Microsoft Intune
3 3 (2.75%) Enterprise Manager Cloud Control
3 3 (2.75%) Oracle Flashback
3 3 (2.75%) Oracle RMAN
4 2 (1.83%) AirWatch
4 2 (1.83%) Ansible
4 2 (1.83%) Opscode Chef
4 2 (1.83%) Puppet
5 1 (0.92%) McAfee ePO
Vendors
1 30 (27.52%) Microsoft
2 10 (9.17%) Google
3 9 (8.26%) ServiceNow
4 8 (7.34%) Oracle
5 6 (5.50%) Citrix
6 5 (4.59%) AppDynamics
7 4 (3.67%) Cisco
7 4 (3.67%) Dynatrace
7 4 (3.67%) MobileIron
7 4 (3.67%) Splunk
8 3 (2.75%) VMware
9 2 (1.83%) Cognizant
9 2 (1.83%) Lotus
9 2 (1.83%) Remedy
9 2 (1.83%) Syncsort
10 1 (0.92%) BMC
10 1 (0.92%) Hyperion
10 1 (0.92%) McAfee
10 1 (0.92%) Tableau
10 1 (0.92%) Veeam