Period
to 16 October 2018

The following table provides summary statistics for permanent job vacancies advertised in Scotland with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 16 October 2018 with a comparison to the same period in the previous 2 years.

Service Management
UK > Scotland
6 months to
16 Oct 2018
Same period 2017 Same period 2016
Rank 111 108 112
Rank change year-on-year -3 +4 -4
Permanent jobs citing Service Management 128 126 117
As % of all permanent IT jobs advertised in Scotland 2.37% 2.28% 2.21%
As % of the Processes & Methodologies category 2.55% 2.47% 2.39%
Number of salaries quoted 73 92 71
Scotland median annual salary £38,000 £43,250 £42,500
Median salary % change year-on-year -12.14% +1.76% +3.66%
10th Percentile £23,000 £24,250 £22,750
90th Percentile £62,000 £70,375 £57,500
UK median annual salary £46,500 £47,500 £46,500
% change year-on-year -2.11% +2.15% -2.11%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Scotland with a requirement for process or methodology skills.

All Process and Methodology Skills
Scotland
Permanent vacancies with a requirement for process or methodology skills 5,025 5,091 4,898
As % of all permanent IT jobs advertised in Scotland 93.11% 92.06% 92.47%
Number of salaries quoted 3,286 3,242 2,903
Scotland median annual salary £45,500 £44,000 £44,000
Median salary % change year-on-year +3.41% - +3.53%
10th Percentile £29,660 £28,250 £27,500
90th Percentile £70,000 £66,250 £65,000
UK median annual salary £50,000 £50,000 £48,000
% change year-on-year - +4.17% +1.05%

Service Management
Job Vacancy Trend in Scotland

Job postings citing Service Management as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for Service Management in Scotland

Service Management
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Scotland.

Salary trend for Service Management in Scotland

Service Management
Salary Histogram in Scotland

The salary distribution of IT jobs citing Service Management in Scotland over the 6 months to 16 October 2018.

Salary histogram for Service Management in Scotland

Service Management
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Scotland region over the 6 months to 16 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh +8 68 £40,000 -14.89% 6
Glasgow -12 47 £26,750 -37.79% 4
Fife +1 3 - -
West Lothian -19 3 £27,500 +5.77%
North Lanarkshire - 3 £38,000 -
South Lanarkshire +4 2 £19,000 -42.42%
West Dunbartonshire - 2 £43,000 -
Dundee - 2 - - 2
Argyll and Bute - 1 £27,500 -
Lanarkshire - 1 £46,000 -
Renfrewshire - 1 £17,500 -
Service Management
UK

For the 6 months to 16 October 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Scotland region with a requirement for Service Management.

1 84 (65.63%) ITIL
2 50 (39.06%) ITSM
3 35 (27.34%) Finance
3 35 (27.34%) Problem-Solving
4 33 (25.78%) Windows
5 29 (22.66%) Microsoft
5 29 (22.66%) Service Delivery
6 25 (19.53%) Change Management
6 25 (19.53%) SLA
7 24 (18.75%) Linux
8 22 (17.19%) Agile Software Development
9 18 (14.06%) SQL Server
9 18 (14.06%) Unix
9 18 (14.06%) Analytical Skills
10 17 (13.28%) Oracle
10 17 (13.28%) ITIL Certification
10 17 (13.28%) Banking
10 17 (13.28%) Asset Management
10 17 (13.28%) Problem Management
11 16 (12.50%) Continuous Improvement
12 15 (11.72%) Windows Server
12 15 (11.72%) JBoss
13 14 (10.94%) Risk Management
13 14 (10.94%) Stakeholder Management
14 13 (10.16%) VoIP
15 12 (9.38%) DNS
15 12 (9.38%) SOA
15 12 (9.38%) Active Directory
15 12 (9.38%) Management Information System
15 12 (9.38%) ITIL V3

Service Management
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (11.72%) JBoss
2 11 (8.59%) Apache
3 9 (7.03%) WebSphere
4 8 (6.25%) IIS
4 8 (6.25%) Tomcat
5 4 (3.13%) Oracle SOA Suite
5 4 (3.13%) WebLogic
6 2 (1.56%) SharePoint
7 1 (0.78%) BizTalk Server
7 1 (0.78%) Elasticsearch
7 1 (0.78%) MS Exchange
Applications
1 6 (4.69%) Microsoft Excel
1 6 (4.69%) Microsoft Office
2 3 (2.34%) Microsoft PowerPoint
2 3 (2.34%) Microsoft Project
Business Applications
1 2 (1.56%) Remedy ITSM
1 2 (1.56%) SAP ERP
2 1 (0.78%) Oracle Applications
2 1 (0.78%) SAP HCM
2 1 (0.78%) SAP HR
Cloud Services
1 4 (3.13%) SaaS
2 3 (2.34%) Office 365
3 1 (0.78%) Amazon AWS
3 1 (0.78%) Cloud Computing
3 1 (0.78%) Microsoft Azure
Communications & Networking
1 13 (10.16%) VoIP
2 12 (9.38%) DNS
3 10 (7.81%) Firewall
4 8 (6.25%) iSCSI
4 8 (6.25%) SSH
4 8 (6.25%) TCP/IP
5 5 (3.91%) Fibre Channel
6 3 (2.34%) VPN
7 2 (1.56%) ADSL
7 2 (1.56%) Broadband
7 2 (1.56%) Extranet
7 2 (1.56%) Intranet
7 2 (1.56%) SAN
8 1 (0.78%) ATM
8 1 (0.78%) IP Telephony
8 1 (0.78%) LAN
8 1 (0.78%) WAN
8 1 (0.78%) Wi-Fi
Database & Business Intelligence
1 18 (14.06%) SQL Server
2 8 (6.25%) DB2
3 5 (3.91%) Relational Database
4 3 (2.34%) RDBMS
5 2 (1.56%) MySQL
5 2 (1.56%) Oracle Database
5 2 (1.56%) Oracle Database 10g
5 2 (1.56%) Oracle Database 11g
5 2 (1.56%) Oracle Database 12c
5 2 (1.56%) SQL Server Integration Services
5 2 (1.56%) SQL Server Reporting Services
6 1 (0.78%) MongoDB
6 1 (0.78%) SQL Server 2008
Development Applications
1 3 (2.34%) Hudson
1 3 (2.34%) Jenkins
2 2 (1.56%) JIRA
3 1 (0.78%) Ant
3 1 (0.78%) Cucumber
3 1 (0.78%) Eclipse
3 1 (0.78%) IBM UrbanCode
3 1 (0.78%) JUnit
3 1 (0.78%) Selenium
3 1 (0.78%) Selenium IDE
3 1 (0.78%) Subversion
3 1 (0.78%) TortoiseSVN
3 1 (0.78%) WebDriver
General
1 35 (27.34%) Finance
2 17 (13.28%) Banking
3 11 (8.59%) Law
4 8 (6.25%) German Language
5 7 (5.47%) Investment Banking
6 6 (4.69%) Retail Banking
7 3 (2.34%) Billing
7 3 (2.34%) Electronics
7 3 (2.34%) French Language
7 3 (2.34%) Italian Language
7 3 (2.34%) Spanish Language
8 2 (1.56%) Military
9 1 (0.78%) Legal
9 1 (0.78%) Mandarin Language
9 1 (0.78%) Marketing
Job Titles
1 29 (22.66%) Service Manager
2 25 (19.53%) Analyst
3 10 (7.81%) IT Manager
4 9 (7.03%) Architect
4 9 (7.03%) Service Desk Manager
5 8 (6.25%) Applications Engineer
5 8 (6.25%) Service Analyst
5 8 (6.25%) Support Analyst
6 7 (5.47%) IT Services Manager
7 6 (4.69%) Applications Support
7 6 (4.69%) Infrastructure Manager
7 6 (4.69%) Infrastructure Services Manager
7 6 (4.69%) Solutions Architect
8 5 (3.91%) Applications Support Analyst
8 5 (3.91%) Consultant
8 5 (3.91%) Service Desk Analyst
9 4 (3.13%) Applications Specialist
9 4 (3.13%) Developer
9 4 (3.13%) Senior Manager
9 4 (3.13%) Technical Specialist
Libraries, Frameworks & Software Standards
1 8 (6.25%) Hibernate
1 8 (6.25%) J2EE
1 8 (6.25%) Java EE
2 6 (4.69%) Web Services
3 5 (3.91%) CSS
3 5 (3.91%) Dojo
3 5 (3.91%) EJB
3 5 (3.91%) HTML
3 5 (3.91%) jQuery
3 5 (3.91%) JSP
3 5 (3.91%) REST
3 5 (3.91%) Servlets
4 4 (3.13%) EJB 3.0
4 4 (3.13%) SOAP
4 4 (3.13%) Struts
4 4 (3.13%) XML
5 3 (2.34%) LDAP
6 2 (1.56%) JPA
7 1 (0.78%) Ajax
7 1 (0.78%) Software Packaging
Miscellaneous
1 18 (14.06%) Analytical Skills
2 12 (9.38%) Management Information System
3 8 (6.25%) Data Centre
4 7 (5.47%) Enterprise Software
5 6 (4.69%) Mainframe
6 5 (3.91%) Hybrid Cloud
7 4 (3.13%) Public Cloud
8 3 (2.34%) Computer Science
9 2 (1.56%) Blackberry
9 2 (1.56%) CMDB
9 2 (1.56%) Cyberthreat
9 2 (1.56%) Data Protection Act
9 2 (1.56%) Security Operations Centre
9 2 (1.56%) Self-Motivation
10 1 (0.78%) AS400
10 1 (0.78%) Greenfield Project
10 1 (0.78%) Mobile App
10 1 (0.78%) Replication
10 1 (0.78%) User Experience
10 1 (0.78%) Virtual Team
Operating Systems
1 33 (25.78%) Windows
2 24 (18.75%) Linux
3 18 (14.06%) Unix
4 15 (11.72%) Windows Server
5 8 (6.25%) Red Hat Enterprise Linux
6 7 (5.47%) Windows Server 2008
6 7 (5.47%) Windows Server 2012
7 6 (4.69%) Windows 7
8 3 (2.34%) AIX
8 3 (2.34%) Windows 10
9 2 (1.56%) Solaris
9 2 (1.56%) SUSE
9 2 (1.56%) Windows Server 2003
9 2 (1.56%) Windows XP
10 1 (0.78%) zOS
Processes & Methodologies
1 84 (65.63%) ITIL
2 50 (39.06%) ITSM
3 35 (27.34%) Problem-Solving
4 29 (22.66%) Service Delivery
5 25 (19.53%) Change Management
6 22 (17.19%) Agile Software Development
7 17 (13.28%) Asset Management
7 17 (13.28%) Problem Management
8 16 (12.50%) Continuous Improvement
9 14 (10.94%) Risk Management
9 14 (10.94%) Stakeholder Management
10 12 (9.38%) ITIL V3
10 12 (9.38%) SOA
11 11 (8.59%) Incident Management
12 10 (7.81%) SDLC
13 9 (7.03%) Service Design
14 8 (6.25%) Knowledge Management
15 7 (5.47%) Capacity Planning
15 7 (5.47%) Coaching
15 7 (5.47%) Open Source
Programming Languages
1 10 (7.81%) SQL
2 6 (4.69%) JavaScript
3 4 (3.13%) Java
4 3 (2.34%) Bash Shell
4 3 (2.34%) PowerShell
4 3 (2.34%) Shell Script
5 2 (1.56%) Bourne shell
5 2 (1.56%) Korn
6 1 (0.78%) Groovy
6 1 (0.78%) Perl
6 1 (0.78%) PL/SQL
Qualifications
1 17 (13.28%) ITIL Certification
2 5 (3.91%) CISM
2 5 (3.91%) CISSP
2 5 (3.91%) Degree
3 4 (3.13%) VMware Certified Professional (VCP)
4 3 (2.34%) Computer Science Degree
5 2 (1.56%) Microsoft Certification
5 2 (1.56%) TOGAF Certification
6 1 (0.78%) CCNA
6 1 (0.78%) Cisco Certification
6 1 (0.78%) HND
6 1 (0.78%) ISTQB
6 1 (0.78%) MCSA
6 1 (0.78%) MCSE
6 1 (0.78%) PRINCE2 Certification
Quality Assurance & Compliance
1 25 (19.53%) SLA
2 7 (5.47%) COBIT
3 4 (3.13%) ISO/IEC 27001
4 2 (1.56%) GDPR
4 2 (1.56%) PMO
5 1 (0.78%) ISO 9001
5 1 (0.78%) QA
System Software
1 12 (9.38%) Active Directory
2 10 (7.81%) NFS
3 8 (6.25%) Samba
3 8 (6.25%) VMware Infrastructure
4 4 (3.13%) VMware NSX
5 3 (2.34%) BitLocker
5 3 (2.34%) Microsoft App-V
5 3 (2.34%) VMware ESXi
5 3 (2.34%) vSphere
5 3 (2.34%) XenDesktop
6 2 (1.56%) ACF2
6 2 (1.56%) Firmware
6 2 (1.56%) RACF
Systems Management
1 7 (5.47%) SCCM
2 4 (3.13%) PowerCLI
2 4 (3.13%) Puppet
3 3 (2.34%) Opscode Chef
3 3 (2.34%) Red Hat Satellite
3 3 (2.34%) SCOM
4 2 (1.56%) Enterprise Manager Cloud Control
4 2 (1.56%) Oracle Flashback
4 2 (1.56%) Oracle RMAN
4 2 (1.56%) Trend Micro Deep Security
4 2 (1.56%) vCenter Server
4 2 (1.56%) vMotion
Vendors
1 29 (22.66%) Microsoft
2 17 (13.28%) Oracle
3 10 (7.81%) VMware
4 8 (6.25%) Red Hat
5 7 (5.47%) HP
6 6 (4.69%) Citrix
6 6 (4.69%) Intel
6 6 (4.69%) ServiceNow
7 5 (3.91%) Splunk
8 4 (3.13%) Chordiant
8 4 (3.13%) Cognizant
8 4 (3.13%) Dell
8 4 (3.13%) IBM
9 3 (2.34%) 3PAR
9 3 (2.34%) Brocade
9 3 (2.34%) SAP
9 3 (2.34%) Sun
10 2 (1.56%) CheckPoint
10 2 (1.56%) Trend Micro
10 2 (1.56%) Veeam