Service Management Job Trends in Scotland

Service Management
UK > Scotland

The table below provides summary statistics and salary benchmarking for jobs advertised in Scotland requiring Service Management skills. It covers permanent job vacancies from the 6 months leading up to 15 January 2026, with comparisons to the same periods in the previous two years.

6 months to
15 Jan 2026
Same period 2025 Same period 2024
Rank 121 101 123
Rank change year-on-year -20 +22 +41
Permanent jobs citing Service Management 20 45 81
As % of all permanent jobs in Scotland 0.72% 1.76% 2.58%
As % of the Processes & Methodologies category 0.90% 1.89% 2.75%
Number of salaries quoted 7 15 71
10th Percentile £22,129 £21,500 £35,000
25th Percentile £37,002 £38,750 £42,439
Median annual salary (50th Percentile) £53,750 £57,500 £62,500
Median % change year-on-year -6.52% -8.00% +25.00%
75th Percentile £73,750 £68,125 £63,750
90th Percentile £84,000 £92,400 £87,500
UK median annual salary £52,500 £55,000 £54,500
% change year-on-year -4.55% +0.92% +3.81%

All Process & Methodology Skills
Scotland

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Scotland.

Permanent vacancies with a requirement for process or methodology skills 2,210 2,381 2,946
As % of all permanent jobs advertised in Scotland 79.75% 92.90% 93.88%
Number of salaries quoted 1,079 1,002 1,801
10th Percentile £26,250 £32,275 £25,000
25th Percentile £30,529 £41,250 £33,250
Median annual salary (50th Percentile) £42,000 £55,000 £52,500
Median % change year-on-year -23.64% +4.76% -8.70%
75th Percentile £65,000 £70,000 £68,750
90th Percentile £82,500 £88,750 £84,056
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -4.00%

Service Management
Job Vacancy Trend in Scotland

Historical trend showing the proportion of permanent IT job postings citing Service Management relative to all permanent IT jobs advertised in Scotland.

Service Management job vacancy trend in Scotland

Service Management
Salary Trend in Scotland

Salary distribution trend for jobs in Scotland citing Service Management.

Salary distribution trend for jobs in Scotland citing Service Management

Service Management
Salary Histogram in Scotland

Salary distribution for jobs citing Service Management in Scotland over the 6 months to 15 January 2026.

Salary histogram for Service Management in Scotland

Service Management
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Scotland region over the 6 months to 15 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Edinburgh -2 10 £53,750 -48.81% 2
Glasgow +2 7 £22,129 -55.74% 4
Fife +1 1 - -
Shetland Islands - 1 - -
Service Management
UK

Service Management
Co-Occurring Skills & Capabilities in Scotland by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 2 (10.00%) WebSphere
1 2 (10.00%) WebSphere Application Server
2 1 (5.00%) Microsoft Exchange
2 1 (5.00%) SharePoint
Applications
1 3 (15.00%) Microsoft Office
2 2 (10.00%) Microsoft Excel
Business Applications
1 1 (5.00%) Oracle ERP
Cloud Services
1 4 (20.00%) Azure
2 3 (15.00%) AWS
2 3 (15.00%) Entra ID
2 3 (15.00%) Microsoft 365
3 1 (5.00%) Azure Stack
3 1 (5.00%) IaaS
3 1 (5.00%) OneDrive
3 1 (5.00%) PaaS
3 1 (5.00%) ShareGate
Communications & Networking
1 1 (5.00%) Broadband
1 1 (5.00%) Firewall
1 1 (5.00%) LAN
1 1 (5.00%) Unified Communications
1 1 (5.00%) WAN
1 1 (5.00%) WLAN
Database & Business Intelligence
1 2 (10.00%) SQL Server
Development Applications
1 2 (10.00%) Git
1 2 (10.00%) JIRA
General
1 15 (75.00%) Social Skills
2 10 (50.00%) Finance
3 6 (30.00%) Influencing Skills
4 3 (15.00%) Analytical Skills
4 3 (15.00%) Banking
4 3 (15.00%) Legal
4 3 (15.00%) Retail
5 2 (10.00%) Documentation Skills
5 2 (10.00%) Fire and Rescue
6 1 (5.00%) Inclusion and Diversity
6 1 (5.00%) Law
6 1 (5.00%) Manufacturing
Job Titles
1 7 (35.00%) Analyst
2 4 (20.00%) IT Analyst
2 4 (20.00%) Lead
2 4 (20.00%) Service Analyst
2 4 (20.00%) Service Design Analyst
2 4 (20.00%) Service Transition Analyst
2 4 (20.00%) Transition Analyst
3 3 (15.00%) Service Manager
4 2 (10.00%) Applications Support
4 2 (10.00%) Applications Support Analyst
4 2 (10.00%) Architect
4 2 (10.00%) Asset and Configuration Manager
4 2 (10.00%) Configuration Manager
4 2 (10.00%) Support Analyst
5 1 (5.00%) ERP Architect
5 1 (5.00%) Microsoft 365 Architect
5 1 (5.00%) Oracle Architect
5 1 (5.00%) Senior Service Manager
5 1 (5.00%) Technical Consultant
5 1 (5.00%) Technical Operations Analyst
Libraries, Frameworks & Software Standards
1 2 (10.00%) .NET
Miscellaneous
1 6 (30.00%) CMDB
2 4 (20.00%) Management Information System
3 2 (10.00%) Onboarding
3 2 (10.00%) Robotics
3 2 (10.00%) Self-Motivation
3 2 (10.00%) Video Conferencing
4 1 (5.00%) Analytical Mindset
4 1 (5.00%) Data Centre
4 1 (5.00%) Enterprise Software
4 1 (5.00%) IoT
4 1 (5.00%) Operational Technology
4 1 (5.00%) SCADA
4 1 (5.00%) Social Media
Operating Systems
1 4 (20.00%) Windows
2 2 (10.00%) Linux
2 2 (10.00%) Ubuntu
3 1 (5.00%) Windows Server
Processes & Methodologies
1 17 (85.00%) ITSM
2 15 (75.00%) ITIL
3 10 (50.00%) Problem-Solving
4 8 (40.00%) Asset Management
5 6 (30.00%) Configuration Management
5 6 (30.00%) Continuous Improvement
6 5 (25.00%) Business Strategy
6 5 (25.00%) Change Management
6 5 (25.00%) Risk Management
6 5 (25.00%) Roadmaps
6 5 (25.00%) Service Delivery
6 5 (25.00%) Service Design
7 4 (20.00%) Coaching
7 4 (20.00%) Customer Service
7 4 (20.00%) Cybersecurity
7 4 (20.00%) Impact Analysis
7 4 (20.00%) IT Governance
7 4 (20.00%) User Experience
7 4 (20.00%) Workshop Facilitation
8 3 (15.00%) Root Cause Analysis
Programming Languages
1 3 (15.00%) PowerShell
2 2 (10.00%) Java
2 2 (10.00%) SQL
2 2 (10.00%) T-SQL
Qualifications
1 5 (25.00%) Degree
2 3 (15.00%) Security Cleared
3 2 (10.00%) BPSS Clearance
3 2 (10.00%) CCNA
3 2 (10.00%) Cisco Certification
3 2 (10.00%) Microsoft Certification
3 2 (10.00%) SC Cleared
Quality Assurance & Compliance
1 4 (20.00%) COBIT
1 4 (20.00%) QA
2 3 (15.00%) GDPR
3 2 (10.00%) ISO/IEC 19770
3 2 (10.00%) SLA
4 1 (5.00%) ISO/IEC 27001
4 1 (5.00%) NIST
4 1 (5.00%) PCI DSS
System Software
1 2 (10.00%) Virtual Machines
2 1 (5.00%) Active Directory
Systems Management
1 2 (10.00%) Ansible
1 2 (10.00%) Microsoft Intune
2 1 (5.00%) Active Directory Federation Services
2 1 (5.00%) Forefront Identity Manager
Vendors
1 6 (30.00%) ServiceNow
2 3 (15.00%) Microsoft
3 2 (10.00%) Cisco
4 1 (5.00%) Apple
4 1 (5.00%) Dell
4 1 (5.00%) HP
4 1 (5.00%) Oracle
4 1 (5.00%) Proofpoint