The following table provides summary statistics for contract job vacancies advertised in Glasgow with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 3 months to 28 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
Scotland / Glasgow
3 months to
28 Mar 2017
Same period 2016 Same period 2015
Rank 37 51 54
Rank change year-on-year +14 +3  
Contract jobs citing Service Management 17 8 18
As % of all contract IT jobs advertised in Glasgow 3.24% 1.38% 2.12%
As % of the Processes & Methodologies category 3.82% 1.64% 2.51%
Number of daily rates quoted 12 4 11
Median daily rate £314 £100 £128
Median daily rate % change year-on-year +213.75% -21.87%  
90% offered a daily rate of more than £126 £98 £110
10% offered a daily rate of more than £400 £275 £425
UK excluding London median daily rate £405 £395 £355
% change year-on-year +2.53% +11.26%  
Number of hourly rates quoted 0 2 4
Median hourly rate - £13.59 £12.10
Median hourly rate % change year-on-year - +12.29%  
UK excluding London median hourly rate £15.95 £14.00 £13.35
% change year-on-year +13.92% +4.86%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Glasgow with a requirement for process and methodology skills.

Contract Process & Methodology Skills
Glasgow
Contract job vacancies with a requirement for process and methodology skills 445 489 718
As % of all contract IT job vacancies advertised in Glasgow 84.92% 84.31% 84.37%
Number of daily rates quoted 245 272 423
Median daily rate £358 £325 £400
Median daily rate % change year-on-year +10.00% -18.75%  
90% offered a daily rate of more than £240 £200 £270
10% offered a daily rate of more than £475 £450 £525
UK excluding London median daily rate £410 £400 £396
% change year-on-year +2.50% +1.01%  
Number of hourly rates quoted 3 6 20
Median hourly rate £37.50 £30.00 £27.50
Median hourly rate % change year-on-year +25.00% +9.09%  
UK excluding London median hourly rate £36.00 £38.50 £30.20
% change year-on-year -6.49% +27.48%  

Service Management
Job Vacancy Trend in Glasgow

The job posting trend of jobs advertised in Glasgow citing Service Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in Glasgow

Service Management
Contractor Daily Rate Trend in Glasgow

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Glasgow.

Contractor daily rate trend for Service Management in Glasgow

Service Management
Contractor Daily Rate Histogram in Glasgow

The daily rate distribution of IT jobs citing Service Management in Glasgow over the 3 months to 28 March 2017.

Contractor daily rate histogram for Service Management in Glasgow

Service Management
Contractor Hourly Rate Trend in Glasgow

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management in Glasgow.

Contractor hourly rate trend for Service Management in Glasgow

Service Management
Top 30 Co-occurring IT Skills in Glasgow

For the 6 months to 28 March 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Glasgow region with a requirement for Service Management.

1 18 (66.67%) ITIL
2 13 (48.15%) ITSM
3 9 (33.33%) Microsoft
4 8 (29.63%) Windows
4 8 (29.63%) Change Management
5 7 (25.93%) Problem Management
5 7 (25.93%) Windows Server 2008
5 7 (25.93%) Change Control
5 7 (25.93%) Windows Server
6 6 (22.22%) Continuous Improvement
6 6 (22.22%) Firewall
6 6 (22.22%) LAN
6 6 (22.22%) WAN
7 5 (18.52%) Security Cleared
8 4 (14.81%) Incident Management
8 4 (14.81%) ITIL V3
8 4 (14.81%) Windows Server 2012
8 4 (14.81%) BMC
8 4 (14.81%) MS Excel
9 3 (11.11%) SQL
9 3 (11.11%) Active Directory
9 3 (11.11%) Terminal Server
9 3 (11.11%) Windows Server 2003
9 3 (11.11%) Citrix
9 3 (11.11%) Remedy
9 3 (11.11%) Configuration Management
9 3 (11.11%) Telecoms
9 3 (11.11%) VMware
9 3 (11.11%) Private Cloud
9 3 (11.11%) Data Centre

Service Management
Co-occurring IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 4 (14.81%) MS Excel
2 1 (3.70%) Spreadsheet
Business Applications
1 3 (11.11%) Remedy ITSM
Cloud Services
1 1 (3.70%) SaaS
Communications & Networking
1 6 (22.22%) Firewall
1 6 (22.22%) LAN
1 6 (22.22%) WAN
2 3 (11.11%) NAS
2 3 (11.11%) SAN
3 1 (3.70%) BIG-IP
3 1 (3.70%) Wireless
Database & Business Intelligence
1 1 (3.70%) Oracle Database
General
1 3 (11.11%) Telecoms
2 2 (7.41%) Finance
3 1 (3.70%) French Language
3 1 (3.70%) Law
3 1 (3.70%) Spanish Language
Job Titles
1 6 (22.22%) Analyst
1 6 (22.22%) Network Engineer
2 4 (14.81%) Build Engineer
3 3 (11.11%) Administrator
3 3 (11.11%) Consultant
3 3 (11.11%) Microsoft Consultant
3 3 (11.11%) Technical Analyst
4 2 (7.41%) SC Cleared Network Engineer
4 2 (7.41%) Technical Administrator
5 1 (3.70%) 1st Line Engineer
5 1 (3.70%) Broadcast Engineer
5 1 (3.70%) DV Cleared Network Engineer
5 1 (3.70%) IT Engineer
5 1 (3.70%) ITSM Specialist
5 1 (3.70%) LAN Engineer
5 1 (3.70%) LAN/WAN Engineer
5 1 (3.70%) Linux Support Engineer
5 1 (3.70%) Monitoring Specialist
5 1 (3.70%) Unix Linux Engineer
5 1 (3.70%) WAN Engineer
Miscellaneous
1 3 (11.11%) CMDB
1 3 (11.11%) Data Centre
1 3 (11.11%) Private Cloud
2 1 (3.70%) Computer Science
2 1 (3.70%) Driving Licence
Operating Systems
1 8 (29.63%) Windows
2 7 (25.93%) Windows Server
2 7 (25.93%) Windows Server 2008
3 4 (14.81%) Windows Server 2012
4 3 (11.11%) Windows Server 2003
5 2 (7.41%) Unix
6 1 (3.70%) Linux
6 1 (3.70%) Windows 10
Processes & Methodologies
1 18 (66.67%) ITIL
2 13 (48.15%) ITSM
3 8 (29.63%) Change Management
4 7 (25.93%) Change Control
4 7 (25.93%) Problem Management
5 6 (22.22%) Continuous Improvement
6 4 (14.81%) Incident Management
6 4 (14.81%) ITIL V3
7 3 (11.11%) Asset Management
7 3 (11.11%) Configuration Management
7 3 (11.11%) Server Virtualisation
8 2 (7.41%) Application Performance Management
8 2 (7.41%) Performance Management
8 2 (7.41%) Service Delivery
8 2 (7.41%) Workflow
9 1 (3.70%) Knowledge Management
9 1 (3.70%) Network Design
9 1 (3.70%) Software Testing
9 1 (3.70%) Supplier Management
9 1 (3.70%) Use Case
Programming Languages
1 3 (11.11%) PowerShell
1 3 (11.11%) SQL
Qualifications
1 5 (18.52%) Security Cleared
2 3 (11.11%) SC Cleared
3 2 (7.41%) Degree
3 2 (7.41%) DV Cleared
4 1 (3.70%) CCDP
4 1 (3.70%) CCIE
4 1 (3.70%) CCIP
4 1 (3.70%) CCNP
4 1 (3.70%) CCSA
4 1 (3.70%) CCSE
4 1 (3.70%) Cisco Certification
4 1 (3.70%) HND
4 1 (3.70%) HP ASE
4 1 (3.70%) HP MASE
4 1 (3.70%) ITIL Certification
4 1 (3.70%) JNCIA
4 1 (3.70%) JNCIE
Quality Assurance & Compliance
1 1 (3.70%) PMO
1 1 (3.70%) SLA
System Software
1 3 (11.11%) Active Directory
1 3 (11.11%) Terminal Server
1 3 (11.11%) Virtual Servers
1 3 (11.11%) VMware Infrastructure
Systems Management
1 3 (11.11%) SCCM
1 3 (11.11%) SCOM
1 3 (11.11%) WSUS
2 1 (3.70%) BMC PATROL
2 1 (3.70%) FortiGate
2 1 (3.70%) Oracle RMAN
Vendors
1 9 (33.33%) Microsoft
2 4 (14.81%) BMC
3 3 (11.11%) Citrix
3 3 (11.11%) Remedy
3 3 (11.11%) VMware
4 2 (7.41%) Cisco
4 2 (7.41%) Juniper
5 1 (3.70%) Aruba
5 1 (3.70%) CheckPoint
5 1 (3.70%) F5
5 1 (3.70%) Fortinet
5 1 (3.70%) HP
5 1 (3.70%) Oracle
5 1 (3.70%) Riverbed
5 1 (3.70%) ServiceNow