Period
to 24 November 2017

The following table provides summary statistics for contract job vacancies advertised in Glasgow with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 24 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
Scotland > Glasgow
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 84 67 62
Rank change year-on-year -17 -5 +23
Contract jobs citing Service Management 12 20 40
As % of all contract IT jobs advertised in Glasgow 0.92% 1.79% 2.34%
As % of the Processes & Methodologies category 1.08% 2.16% 2.87%
Number of daily rates quoted 8 13 25
Glasgow median daily rate £275 £333 £210
Median daily rate % change year-on-year -17.29% +58.33% -22.58%
10th Percentile £261 £173 £118
90th Percentile £441 £375 £415
Scotland median daily rate £353 £325 £300
% change year-on-year +8.46% +8.33% -14.29%
Number of hourly rates quoted 0 0 0
Glasgow median hourly rate - - -
Scotland median hourly rate £37.50 £27.50 -
% change year-on-year +36.36% - -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Glasgow with a requirement for process or methodology skills.

All Process and Methodology Skills
Glasgow
Contract vacancies with a requirement for process or methodology skills 1116 925 1392
As % of all contract IT jobs advertised in Glasgow 85.91% 82.81% 81.40%
Number of daily rates quoted 608 490 739
Glasgow median daily rate £375 £350 £350
Median daily rate % change year-on-year +7.14% - -
10th Percentile £255 £213 £225
90th Percentile £500 £450 £475
Scotland median daily rate £390 £360 £375
% change year-on-year +8.33% -4.00% -
Number of hourly rates quoted 32 15 24
Glasgow median hourly rate £24.00 £21.00 £36.36
Median hourly rate % change year-on-year +14.29% -42.24% +96.51%
10th Percentile £13.00 £10.50 £12.35
90th Percentile £33.75 £44.65 £55.00
Scotland median hourly rate £24.50 £21.00 £25.00
% change year-on-year +16.67% -16.00% +11.11%

Service Management
Job Vacancy Trend in Glasgow

Job postings citing Service Management as a percentage of all IT jobs advertised in Glasgow.

Job vacancy trend for Service Management in Glasgow

Service Management
Contractor Daily Rate Trend in Glasgow

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Glasgow.

Contractor daily rate trend for Service Management in Glasgow

Service Management
Contractor Daily Rate Histogram in Glasgow

The daily rate distribution of IT jobs citing Service Management in Glasgow over the 6 months to 24 November 2017.

Contractor daily rate histogram for Service Management in Glasgow

Service Management
Contractor Hourly Rate Trend in Glasgow

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Glasgow.

Contractor hourly rate trend for Service Management in Glasgow

For the 6 months to 24 November 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Glasgow region with a requirement for Service Management.

1 12 (100.00%) ITIL
2 6 (50.00%) Active Directory
3 5 (41.67%) Windows
3 5 (41.67%) VMware
3 5 (41.67%) Microsoft
4 4 (33.33%) XenApp
4 4 (33.33%) Exchange Server 2010
4 4 (33.33%) ITIL V3
4 4 (33.33%) Degree
4 4 (33.33%) Analytical Skills
4 4 (33.33%) Security Patching
4 4 (33.33%) Windows Server
4 4 (33.33%) Disaster Recovery
4 4 (33.33%) MS Exchange
4 4 (33.33%) EMC
4 4 (33.33%) Citrix
4 4 (33.33%) CommVault
4 4 (33.33%) NetApp
4 4 (33.33%) vSphere
4 4 (33.33%) Capacity Planning
5 3 (25.00%) ITSM
6 2 (16.67%) McAfee
6 2 (16.67%) PRINCE2
6 2 (16.67%) QA
6 2 (16.67%) Finance
6 2 (16.67%) Office 365
7 1 (8.33%) Functional Testing
7 1 (8.33%) Non-Functional Testing
7 1 (8.33%) SCOrch
7 1 (8.33%) McAfee ePO

Service Management
Co-occurring IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (33.33%) Exchange Server 2010
1 4 (33.33%) MS Exchange
Cloud Services
1 2 (16.67%) Office 365
2 1 (8.33%) Microsoft Azure
General
1 2 (16.67%) Finance
Job Titles
1 4 (33.33%) Infrastructure Engineer
2 2 (16.67%) Analyst
2 2 (16.67%) Business Analyst
3 1 (8.33%) 2nd Line Support
3 1 (8.33%) Applications Specialist
3 1 (8.33%) Applications Support
3 1 (8.33%) Applications Support Specialist
3 1 (8.33%) Applications Tester
3 1 (8.33%) Consultant
3 1 (8.33%) Desktop Support
3 1 (8.33%) IT Support
3 1 (8.33%) IT Support Specialist
3 1 (8.33%) Management Consultant
3 1 (8.33%) PMO Manager
3 1 (8.33%) Process Consultant
3 1 (8.33%) Software Tester
3 1 (8.33%) Support Consultant
3 1 (8.33%) Support Specialist
3 1 (8.33%) Technical Specialist
3 1 (8.33%) Tester
Libraries, Frameworks & Software Standards
1 1 (8.33%) Software Packaging
Miscellaneous
1 4 (33.33%) Analytical Skills
2 1 (8.33%) Management Information System
2 1 (8.33%) Minimum Viable Product
Operating Systems
1 5 (41.67%) Windows
2 4 (33.33%) Windows Server
3 1 (8.33%) Windows 10
Processes & Methodologies
1 12 (100.00%) ITIL
2 4 (33.33%) Capacity Planning
2 4 (33.33%) Disaster Recovery
2 4 (33.33%) ITIL V3
2 4 (33.33%) Security Patching
3 3 (25.00%) ITSM
4 2 (16.67%) PRINCE2
5 1 (8.33%) Agile Software Development
5 1 (8.33%) Change Control
5 1 (8.33%) Change Management
5 1 (8.33%) Functional Testing
5 1 (8.33%) Non-Functional Testing
5 1 (8.33%) Process Improvement
5 1 (8.33%) Project Management
5 1 (8.33%) Quality Management
5 1 (8.33%) Risk Management
5 1 (8.33%) SDLC
5 1 (8.33%) Service Delivery
5 1 (8.33%) Software Testing
5 1 (8.33%) Time Management
Qualifications
1 4 (33.33%) Degree
2 1 (8.33%) BPSS Clearance
2 1 (8.33%) ISTQB
2 1 (8.33%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 2 (16.67%) QA
2 1 (8.33%) Cyber Essentials
2 1 (8.33%) Disclosure Scotland
2 1 (8.33%) PMO
System Software
1 6 (50.00%) Active Directory
2 4 (33.33%) vSphere
2 4 (33.33%) XenApp
3 1 (8.33%) Hyper-V
3 1 (8.33%) Microsoft App-V
3 1 (8.33%) VMware Infrastructure
Systems Management
1 1 (8.33%) McAfee ePO
1 1 (8.33%) SCCM
1 1 (8.33%) SCOrch
Vendors
1 5 (41.67%) Microsoft
1 5 (41.67%) VMware
2 4 (33.33%) Citrix
2 4 (33.33%) CommVault
2 4 (33.33%) EMC
2 4 (33.33%) NetApp
3 2 (16.67%) McAfee
4 1 (8.33%) AppSense
4 1 (8.33%) Sun