Period
to 24 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Lancashire with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 24 November 2017 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
North West > Lancashire
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 43 47 48
Rank change year-on-year +4 +1 +13
Permanent jobs citing CRM 40 38 46
As % of all permanent IT jobs advertised in Lancashire 4.51% 4.14% 4.61%
As % of the Processes & Methodologies category 5.26% 4.69% 5.47%
Number of salaries quoted 36 37 42
Lancashire median annual salary £36,250 £32,500 £36,000
Median salary % change year-on-year +11.54% -9.72% -5.26%
10th Percentile £18,500 £25,750 £23,800
90th Percentile £51,250 £68,750 £57,025
North West median annual salary £40,000 £39,000 £37,500
% change year-on-year +2.56% +4.00% -3.85%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Lancashire with a requirement for process or methodology skills.

All Process and Methodology Skills
Lancashire
Permanent vacancies with a requirement for process or methodology skills 760 810 841
As % of all permanent IT jobs advertised in Lancashire 85.78% 88.24% 84.27%
Number of salaries quoted 614 733 677
Lancashire median annual salary £35,000 £37,500 £35,000
Median salary % change year-on-year -6.67% +7.14% -
10th Percentile £23,750 £22,771 £23,075
90th Percentile £53,750 £52,500 £46,250
North West median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - +1.27%

CRM
Job Vacancy Trend in Lancashire

Job postings citing CRM as a percentage of all IT jobs advertised in Lancashire.

Job vacancy trend for CRM in Lancashire

CRM
Salary Trend in Lancashire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM in Lancashire.

Salary trend for CRM in Lancashire

CRM
Salary Histogram in Lancashire

The salary distribution of IT jobs citing CRM in Lancashire over the 6 months to 24 November 2017.

Salary histogram for CRM in Lancashire

CRM
Job Locations in Lancashire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the Lancashire region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Chorley +11 12 £42,500 +60.38%
Blackburn +9 11 £37,500 -16.67%
Preston -13 6 £18,000 -42.86%
Blackpool +9 1 £42,500 -37.04% 1
Lancaster - 1 £50,000 -
CRM
North West

For the 6 months to 24 November 2017, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Lancashire region with a requirement for CRM.

1 18 (45.00%) Microsoft
2 16 (40.00%) Dynamics CRM
3 15 (37.50%) Process Management
4 14 (35.00%) Mentoring
5 12 (30.00%) Web Services
6 11 (27.50%) ITIL
6 11 (27.50%) MS Exchange
6 11 (27.50%) Configuration Management
6 11 (27.50%) Finance
6 11 (27.50%) Process Improvement
6 11 (27.50%) Business Process Improvement
7 10 (25.00%) ERP
8 8 (20.00%) Telecoms
8 8 (20.00%) SLA
9 7 (17.50%) SQL Server
9 7 (17.50%) SQL
10 6 (15.00%) NHS
10 6 (15.00%) SaaS
10 6 (15.00%) Time Management
10 6 (15.00%) Capita
10 6 (15.00%) Data Quality
11 5 (12.50%) Windows 8
11 5 (12.50%) Enterprise Software
11 5 (12.50%) Windows 10
11 5 (12.50%) Smart Energy
11 5 (12.50%) Actionable Insight
11 5 (12.50%) Dynamics GP
11 5 (12.50%) Operations Research
11 5 (12.50%) Smart Meter
11 5 (12.50%) Windows 7

CRM
Co-occurring IT Skills in Lancashire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (27.50%) MS Exchange
2 1 (2.50%) SharePoint
Business Applications
1 16 (40.00%) Dynamics CRM
2 5 (12.50%) Dynamics GP
3 1 (2.50%) Dynamics AX
3 1 (2.50%) SAP ERP
Cloud Services
1 6 (15.00%) SaaS
2 2 (5.00%) Dynamics 365
Communications & Networking
1 4 (10.00%) PBX
2 3 (7.50%) Firewall
3 2 (5.00%) 3G
3 2 (5.00%) 4G
3 2 (5.00%) Wireless
4 1 (2.50%) Internet
Database & Business Intelligence
1 7 (17.50%) SQL Server
2 2 (5.00%) BusinessObjects
2 2 (5.00%) SQL Server Reporting Services
General
1 11 (27.50%) Finance
2 8 (20.00%) Telecoms
3 5 (12.50%) Billing
3 5 (12.50%) Pharmaceutical
4 2 (5.00%) Manufacturing
5 1 (2.50%) Advertising
5 1 (2.50%) Marketing
5 1 (2.50%) Retail
Job Titles
1 9 (22.50%) Support Engineer
2 8 (20.00%) Administrator
3 6 (15.00%) Consultant
4 5 (12.50%) Analyst
4 5 (12.50%) Applications Engineer
4 5 (12.50%) Applications Support
4 5 (12.50%) Applications Support Engineer
5 4 (10.00%) 1st Line Engineer
5 4 (10.00%) 1st Line Support
5 4 (10.00%) 1st Line Support Engineer
5 4 (10.00%) Junior
5 4 (10.00%) PBX Engineer
5 4 (10.00%) Telecoms Engineer
5 4 (10.00%) Telecoms Support Engineer
6 3 (7.50%) CRM Analyst
6 3 (7.50%) Project Manager
6 3 (7.50%) Software Consultant
6 3 (7.50%) Support Analyst
7 2 (5.00%) Agile Project Manager
7 2 (5.00%) CRM Manager
Libraries, Frameworks & Software Standards
1 12 (30.00%) Web Services
2 3 (7.50%) .NET
3 1 (2.50%) AngularJS
3 1 (2.50%) React
Miscellaneous
1 6 (15.00%) NHS
2 5 (12.50%) Enterprise Software
2 5 (12.50%) Smart Energy
2 5 (12.50%) Smart Meter
3 4 (10.00%) Management Information System
4 2 (5.00%) CCTV
4 2 (5.00%) Chip and PIN
4 2 (5.00%) Contactless
5 1 (2.50%) Mobile App
Operating Systems
1 5 (12.50%) Windows
1 5 (12.50%) Windows 10
1 5 (12.50%) Windows 7
1 5 (12.50%) Windows 8
2 3 (7.50%) Windows Server
2 3 (7.50%) Windows Server 2003
2 3 (7.50%) Windows Server 2008
3 2 (5.00%) VMS
4 1 (2.50%) Windows Server 2012
Processes & Methodologies
1 15 (37.50%) Process Management
2 14 (35.00%) Mentoring
3 11 (27.50%) Business Process Improvement
3 11 (27.50%) Configuration Management
3 11 (27.50%) ITIL
3 11 (27.50%) Process Improvement
4 10 (25.00%) ERP
5 6 (15.00%) Time Management
6 5 (12.50%) Actionable Insight
6 5 (12.50%) Operations Research
7 3 (7.50%) Coaching
7 3 (7.50%) Continuous Improvement
7 3 (7.50%) Knowledge Management
7 3 (7.50%) Project Management
8 2 (5.00%) Agile Software Development
8 2 (5.00%) Change Management
8 2 (5.00%) PRINCE2
8 2 (5.00%) Scrum
8 2 (5.00%) Stakeholder Engagement
8 2 (5.00%) Stakeholder Management
Programming Languages
1 7 (17.50%) SQL
2 3 (7.50%) C#
3 2 (5.00%) JavaScript
Qualifications
1 2 (5.00%) Degree
Quality Assurance & Compliance
1 8 (20.00%) SLA
2 6 (15.00%) Data Quality
3 1 (2.50%) PMO
Vendors
1 18 (45.00%) Microsoft
2 6 (15.00%) Capita
3 1 (2.50%) Salesforce.com
3 1 (2.50%) SAP