ITSM Jobs in London

IT Service Management (ITSM)
England > London

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 150 236 347
Rank change year-on-year +86 +111 +15
Permanent jobs citing ITSM 495 562 736
As % of all permanent jobs advertised in London 2.11% 1.57% 1.13%
As % of the Processes & Methodologies category 2.31% 1.64% 1.16%
Number of salaries quoted 412 457 544
10th Percentile £31,250 £35,000 £27,500
25th Percentile £41,125 £42,500 £38,000
Median annual salary (50th Percentile) £62,500 £62,500 £52,500
Median % change year-on-year - +19.05% -16.00%
75th Percentile £80,000 £88,750 £72,500
90th Percentile £95,000 £93,750 £86,250
England median annual salary £50,000 £50,950 £49,500
% change year-on-year -1.86% +2.93% -

All Process and Methodology Skills
London

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 21,454 34,168 63,282
As % of all permanent jobs advertised in London 91.39% 95.40% 96.83%
Number of salaries quoted 15,999 24,428 34,404
10th Percentile £38,000 £43,750 £42,500
25th Percentile £52,250 £55,000 £53,750
Median annual salary (50th Percentile) £70,000 £75,000 £70,000
Median % change year-on-year -6.67% +7.14% -
75th Percentile £95,000 £95,000 £92,500
90th Percentile £115,000 £115,000 £111,250
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

ITSM
Job Vacancy Trend in London

Job postings citing ITSM as a proportion of all IT jobs advertised in London.

Job vacancy trend for ITSM in London

ITSM
Salary Trend in London

3-month moving average salary quoted in jobs citing ITSM in London.

Salary trend for ITSM in London

ITSM
Salary Histogram in London

Salary distribution for jobs citing ITSM in London over the 6 months to 27 April 2024.

Salary histogram for ITSM in London

ITSM
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the London region over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +60 107 £65,000 +44.44% 7
South London +3 21 £40,000 -11.11% 3
West London -9 7 £65,000 +91.18% 6
East London +22 2 £33,500 -63.13% 3
North London -1 1 £47,500 +35.71%
ITSM
England

ITSM
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 55 (11.11%) SharePoint
2 52 (10.51%) Microsoft Exchange
3 6 (1.21%) IBM Notes
4 3 (0.61%) Skype for Business
5 2 (0.40%) CMS
5 2 (0.40%) SAS
5 2 (0.40%) SharePoint Server
Applications
1 87 (17.58%) Microsoft Office
2 15 (3.03%) Microsoft Excel
3 7 (1.41%) Microsoft PowerPoint
4 1 (0.20%) Microsoft Project
Business Applications
1 42 (8.48%) Remedy ITSM
2 15 (3.03%) Dynamics CRM
3 14 (2.83%) Elite 3E
4 12 (2.42%) PlanetPress Connect
5 4 (0.81%) Carpe Diem
5 4 (0.81%) Sparx Enterprise Architect
6 2 (0.40%) Oracle EBS
7 1 (0.20%) HFM
7 1 (0.20%) SAP ERP
Cloud Services
1 113 (22.83%) Microsoft 365
2 97 (19.60%) Azure
3 42 (8.48%) SaaS
4 34 (6.87%) Entra ID
5 18 (3.64%) OneDrive
5 18 (3.64%) PaaS
6 16 (3.23%) IaaS
7 15 (3.03%) Power Platform
8 11 (2.22%) Mimecast
9 10 (2.02%) AWS
10 8 (1.62%) Power Automate
11 6 (1.21%) Azure DevOps
11 6 (1.21%) Azure Monitor
12 5 (1.01%) Datadog
13 4 (0.81%) Azure Storage
13 4 (0.81%) Cloud Computing
13 4 (0.81%) GCP
13 4 (0.81%) Serverless
13 4 (0.81%) WhatsApp
14 3 (0.61%) Google Workspace
Communications & Networking
1 33 (6.67%) DNS
2 31 (6.26%) DHCP
2 31 (6.26%) TCP/IP
3 30 (6.06%) Firewall
4 29 (5.86%) VPN
5 18 (3.64%) Wi-Fi
6 12 (2.42%) LAN
6 12 (2.42%) WAN
7 11 (2.22%) Skype
7 11 (2.22%) SSL
8 8 (1.62%) Network Security
8 8 (1.62%) SAN
9 7 (1.41%) VoIP
10 6 (1.21%) Wireless
11 5 (1.01%) Remote Desktop
11 5 (1.01%) VLAN
12 3 (0.61%) Cisco Firepower
12 3 (0.61%) SMTP
12 3 (0.61%) SSH
13 2 (0.40%) Internet
Database & Business Intelligence
1 35 (7.07%) SQL Server
2 15 (3.03%) Data Warehouse
3 12 (2.42%) MySQL
4 11 (2.22%) Power BI
5 9 (1.82%) Relational Database
6 4 (0.81%) SQL Server Integration Services
6 4 (0.81%) SQL Server Reporting Services
7 2 (0.40%) Azure SQL Database
7 2 (0.40%) BusinessObjects
7 2 (0.40%) Delta Lake
7 2 (0.40%) Metadata
7 2 (0.40%) MongoDB
7 2 (0.40%) Oracle Database
8 1 (0.20%) Data Lake
8 1 (0.20%) Enterprise Data Warehouse
8 1 (0.20%) Essbase
8 1 (0.20%) OLAP
8 1 (0.20%) Oracle BI EE
8 1 (0.20%) Oracle ODI
Development Applications
1 35 (7.07%) JIRA
2 12 (2.42%) SQL Server Management Studio (SSMS)
3 2 (0.40%) Git
3 2 (0.40%) PowerBuilder
General
1 157 (31.72%) Social Skills
2 118 (23.84%) Finance
3 69 (13.94%) Analytical Skills
4 57 (11.52%) Banking
5 49 (9.90%) Legal
6 37 (7.47%) Law
7 25 (5.05%) Inclusion and Diversity
8 15 (3.03%) Financial Institution
9 11 (2.22%) Public Sector
10 10 (2.02%) Investment Banking
11 9 (1.82%) Retail
12 8 (1.62%) Organisational Skills
13 6 (1.21%) Presentation Skills
14 5 (1.01%) Private Banking
15 4 (0.81%) Telecoms
16 3 (0.61%) Front Office
17 2 (0.40%) Advertising
17 2 (0.40%) Back Office
17 2 (0.40%) Local Government
17 2 (0.40%) Publishing
Job Titles
1 125 (25.25%) Analyst
2 68 (13.74%) Service Manager
3 65 (13.13%) Support Analyst
4 59 (11.92%) IT Support
5 50 (10.10%) IT Manager
6 47 (9.49%) Architect
7 45 (9.09%) Service Analyst
8 40 (8.08%) Service Desk Analyst
9 34 (6.87%) Senior
10 33 (6.67%) Lead
11 32 (6.46%) IT Analyst
12 31 (6.26%) IT Services Manager
13 30 (6.06%) ServiceNow Architect
14 27 (5.45%) Delivery Manager
14 27 (5.45%) Service Delivery Manager
15 25 (5.05%) Consultant
16 24 (4.85%) Applications Support
17 22 (4.44%) IT Support Analyst
18 21 (4.24%) Support Engineer
19 19 (3.84%) Solutions Architect
Libraries, Frameworks & Software Standards
1 35 (7.07%) HTML
2 34 (6.87%) Web Services
3 32 (6.46%) XML
4 26 (5.25%) CSS
5 22 (4.44%) SOAP
6 21 (4.24%) JSON
6 21 (4.24%) LDAP
7 20 (4.04%) AngularJS
8 14 (2.83%) Twitter Bootstrap
9 13 (2.63%) REST
10 8 (1.62%) Ajax
11 5 (1.01%) 802.1X
12 3 (0.61%) .NET
12 3 (0.61%) FIX Protocol
12 3 (0.61%) Middleware
13 2 (0.40%) .NET Framework
13 2 (0.40%) PySpark
14 1 (0.20%) Kafka
14 1 (0.20%) Lightning Web Components
14 1 (0.20%) RESTful
Miscellaneous
1 46 (9.29%) CMDB
2 30 (6.06%) Management Information System
3 26 (5.25%) Replication
4 18 (3.64%) Data Centre
5 15 (3.03%) Enterprise Software
6 13 (2.63%) Legacy Systems
7 12 (2.42%) Product Ownership
8 11 (2.22%) Hedge funds
9 10 (2.02%) Onboarding
9 10 (2.02%) Smartphone
10 9 (1.82%) Video Conferencing
11 8 (1.62%) Self-Motivation
12 7 (1.41%) iPhone
13 6 (1.21%) AS400
13 6 (1.21%) Culture of Ownership
13 6 (1.21%) Linux Command Line
14 5 (1.01%) Driving Licence
14 5 (1.01%) Reinsurance
15 4 (0.81%) Analytical Mindset
15 4 (0.81%) Public Cloud
Operating Systems
1 158 (31.92%) Windows
2 77 (15.56%) Windows 10
3 36 (7.27%) Windows Server
4 20 (4.04%) Windows Server 2008
5 18 (3.64%) Mac OS
6 16 (3.23%) Android
6 16 (3.23%) Apple iOS
7 13 (2.63%) Linux
8 7 (1.41%) Mac OS X
9 5 (1.01%) Windows 7
10 4 (0.81%) Red Hat Enterprise Linux
11 2 (0.40%) Unix
11 2 (0.40%) Windows Vista
12 1 (0.20%) AIX
12 1 (0.20%) Windows Server 2012
12 1 (0.20%) Windows Server 2016
Processes & Methodologies
1 294 (59.39%) Service Management
2 276 (55.76%) ITIL
3 119 (24.04%) Service Delivery
4 84 (16.97%) Problem-Solving
5 80 (16.16%) Customer Service
6 58 (11.72%) Change Management
7 55 (11.11%) Problem Management
8 49 (9.90%) Incident Management
9 42 (8.48%) IT Asset Management
10 39 (7.88%) Agile
10 39 (7.88%) Cybersecurity
10 39 (7.88%) Project Management
10 39 (7.88%) Service Catalogue
10 39 (7.88%) Stakeholder Management
11 34 (6.87%) Roadmaps
12 30 (6.06%) Mentoring
13 28 (5.66%) Continuous Improvement
13 28 (5.66%) Project Delivery
14 27 (5.45%) Asset Management
15 25 (5.05%) Workflow
Programming Languages
1 41 (8.28%) JavaScript
2 34 (6.87%) PowerShell
3 19 (3.84%) Python
4 17 (3.43%) SQL
5 10 (2.02%) RPG
6 9 (1.82%) Perl
7 7 (1.41%) Bash
8 6 (1.21%) T-SQL
9 2 (0.40%) C#
9 2 (0.40%) Go
9 2 (0.40%) Java
9 2 (0.40%) PL/SQL
9 2 (0.40%) R
Qualifications
1 76 (15.35%) Degree
2 46 (9.29%) ITIL Certification
3 37 (7.47%) Security Cleared
4 33 (6.67%) SC Cleared
5 28 (5.66%) Microsoft Certification
6 17 (3.43%) Computer Science Degree
6 17 (3.43%) MCSA
7 16 (3.23%) CREST Certified
8 12 (2.42%) A+ Certification
9 11 (2.22%) Azure Certification
10 9 (1.82%) Cisco Certification
11 8 (1.62%) ITIL Foundation Certificate
12 7 (1.41%) Master's Degree
13 6 (1.21%) CCNP
13 6 (1.21%) MCDST
14 5 (1.01%) PRINCE2 Certification
15 3 (0.61%) CCIE
15 3 (0.61%) CCNA
15 3 (0.61%) PMI Certification
15 3 (0.61%) PMP
Quality Assurance & Compliance
1 53 (10.71%) SLA
2 8 (1.62%) ISO/IEC 27001
3 5 (1.01%) COBIT
3 5 (1.01%) PMO
4 3 (0.61%) GDPR
4 3 (0.61%) PCI DSS
5 2 (0.40%) Accessibility
5 2 (0.40%) Cyber Essentials
5 2 (0.40%) Cyber Essentials PLUS
5 2 (0.40%) Data Quality
5 2 (0.40%) QA
6 1 (0.20%) NCSC
6 1 (0.20%) NIST
6 1 (0.20%) PMBOK
System Software
1 134 (27.07%) Active Directory
2 38 (7.68%) VMware Infrastructure
3 13 (2.63%) VMware ESXi
4 11 (2.22%) Virtual Desktop
5 10 (2.02%) Firmware
6 3 (0.61%) Hyper-V
7 2 (0.40%) Oracle RAC
7 2 (0.40%) Virtual Machines
8 1 (0.20%) Docker
8 1 (0.20%) vSphere
8 1 (0.20%) XenApp
Systems Management
1 52 (10.51%) Microsoft Intune
2 35 (7.07%) SCCM
3 14 (2.83%) Single Sign-On
4 10 (2.02%) SCOM
5 8 (1.62%) HP UCMDB
6 5 (1.01%) Jamf Pro
6 5 (1.01%) vCenter Server
7 4 (0.81%) AirWatch
8 3 (0.61%) ITRS Geneos
8 3 (0.61%) OpenView
9 2 (0.40%) Data Guard
9 2 (0.40%) Kubernetes
9 2 (0.40%) Nessus
9 2 (0.40%) WSUS
10 1 (0.20%) Active Directory Federation Services
10 1 (0.20%) Ansible
10 1 (0.20%) Microsoft Clustering
10 1 (0.20%) Symantec Enterprise Vault
10 1 (0.20%) Terraform
10 1 (0.20%) WMI
Vendors
1 173 (34.95%) Microsoft
2 113 (22.83%) ServiceNow
3 55 (11.11%) VMware
4 42 (8.48%) Remedy
5 41 (8.28%) BMC
6 40 (8.08%) Cisco
7 33 (6.67%) HP
8 23 (4.65%) Oracle
9 20 (4.04%) Bloomberg
10 17 (3.43%) Apple
10 17 (3.43%) IBM
11 16 (3.23%) FactSet
11 16 (3.23%) MobileIron
11 16 (3.23%) Refinitiv
12 15 (3.03%) Veeam
13 14 (2.83%) iManage
14 12 (2.42%) FNZ
15 11 (2.22%) Dell
16 10 (2.02%) NetApp
17 9 (1.82%) Citrix