Period
to 27 September 2020

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 27 September 2020 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England > London
6 months to
27 Sep 2020
Same period 2019 Same period 2018
Rank 221 272 348
Rank change year-on-year +51 +76 +3
Permanent jobs citing ITSM 273 681 627
As % of all permanent jobs advertised in London 1.40% 1.22% 0.92%
As % of the Processes & Methodologies category 1.50% 1.31% 0.99%
Number of salaries quoted 271 650 511
Median annual salary £67,500 £60,000 £50,000
Median salary % change year-on-year +12.50% +20.00% -
10th Percentile £42,500 £26,250 £26,250
90th Percentile £85,000 £93,750 £82,500
England median annual salary £57,500 £51,625 £46,000
% change year-on-year +11.38% +12.23% -3.16%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Permanent vacancies with a requirement for process or methodology skills 18,252 51,850 63,349
As % of all permanent IT jobs advertised in London 93.28% 93.14% 92.71%
Number of salaries quoted 15,034 41,722 50,775
Median annual salary £70,000 £65,000 £62,500
Median salary % change year-on-year +7.69% +4.00% +4.17%
10th Percentile £42,500 £36,250 £35,000
90th Percentile £109,850 £98,750 £95,000
England median annual salary £57,500 £52,500 £50,500
% change year-on-year +9.52% +3.96% +1.00%

ITSM
Job Vacancy Trend in London

Job postings citing ITSM as a proportion of all IT jobs advertised in London.

Job vacancy trend for ITSM in London

ITSM
Salary Trend in London

3-month moving average salary quoted in jobs citing ITSM in London.

Salary trend for ITSM in London

ITSM
Salary Histogram in London

Salary distribution for jobs citing ITSM in London over the 6 months to 27 September 2020.

Salary histogram for ITSM in London

ITSM
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the London region over the 6 months to 27 September 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +116 76 £65,000 - 3
South London +49 9 £72,500 +26.09%
West London +60 4 - -
East London +25 2 £72,500 +45.00%
ITSM
England

For the 6 months to 27 September 2020, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for ITSM.

1 171 (62.64%) ITIL
2 162 (59.34%) Service Management
3 103 (37.73%) ServiceNow
4 82 (30.04%) Finance
4 82 (30.04%) Microsoft
5 73 (26.74%) Windows
6 60 (21.98%) VMware
7 58 (21.25%) SLA
7 58 (21.25%) VMware Infrastructure
8 54 (19.78%) Problem Management
9 50 (18.32%) Windows Server
10 44 (16.12%) Project Management
10 44 (16.12%) Agile Software Development
11 42 (15.38%) Active Directory
12 41 (15.02%) Infrastructure Engineering
13 38 (13.92%) Public Cloud
13 38 (13.92%) Incident Management
14 36 (13.19%) Change Management
14 36 (13.19%) Linux
14 36 (13.19%) XML
14 36 (13.19%) JavaScript
15 35 (12.82%) HP
15 35 (12.82%) Mentoring
16 34 (12.45%) ITIL V3
16 34 (12.45%) Hyper-V
16 34 (12.45%) HTML
16 34 (12.45%) CSS
17 33 (12.09%) Remedy
17 33 (12.09%) Service Delivery
17 33 (12.09%) Azure

ITSM
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (11.36%) CMS
2 19 (6.96%) Oracle Workflow
3 16 (5.86%) SharePoint
4 5 (1.83%) MS Exchange
5 4 (1.47%) Anypoint
5 4 (1.47%) Exchange Server 2010
5 4 (1.47%) Exchange Server 2013
6 3 (1.10%) Confluence
6 3 (1.10%) Skype for Business
7 2 (0.73%) Apache
8 1 (0.37%) Appian
8 1 (0.37%) IIS
8 1 (0.37%) SAS
Applications
1 7 (2.56%) Microsoft Office
2 3 (1.10%) Microsoft Excel
3 2 (0.73%) Microsoft PowerPoint
4 1 (0.37%) Adobe Creative Suite
4 1 (0.37%) InfoPath
Business Applications
1 33 (12.09%) Remedy ITSM
2 1 (0.37%) Dynamics CRM
Cloud Services
1 33 (12.09%) Azure
2 22 (8.06%) AWS
3 19 (6.96%) Office 365
4 13 (4.76%) SaaS
5 11 (4.03%) Amazon EC2
5 11 (4.03%) Amazon ELB
5 11 (4.03%) Amazon S3
5 11 (4.03%) Route 53
5 11 (4.03%) Virtual Private Cloud
6 10 (3.66%) Azure Active Directory
7 9 (3.30%) PaaS
8 6 (2.20%) IaaS
9 4 (1.47%) Azure Functions
9 4 (1.47%) Mimecast
9 4 (1.47%) Serverless
10 2 (0.73%) GitHub
11 1 (0.37%) OneDrive
11 1 (0.37%) Power Platform
11 1 (0.37%) Salesforce Service Cloud
11 1 (0.37%) Yammer
Communications & Networking
1 15 (5.49%) WebEx
2 13 (4.76%) DNS
3 11 (4.03%) VPN
4 10 (3.66%) Firewall
5 9 (3.30%) LAN
5 9 (3.30%) SAN
5 9 (3.30%) WAN
6 7 (2.56%) Remote Desktop
6 7 (2.56%) VLAN
7 6 (2.20%) FTP
7 6 (2.20%) Skype
7 6 (2.20%) TCP/IP
8 5 (1.83%) DHCP
8 5 (1.83%) Internet
8 5 (1.83%) IPsec
8 5 (1.83%) Unified Communications
9 4 (1.47%) DKIM
9 4 (1.47%) NetScaler
10 3 (1.10%) MGCP
10 3 (1.10%) Wireless
Database & Business Intelligence
1 7 (2.56%) SQL Server
2 4 (1.47%) Amazon RDS
2 4 (1.47%) Informix
2 4 (1.47%) SQL Server Integration Services
3 2 (0.73%) Big Data
3 2 (0.73%) MySQL
3 2 (0.73%) Oracle Database
3 2 (0.73%) Oracle Database 11g
3 2 (0.73%) Relational Database
4 1 (0.37%) Base SAS
4 1 (0.37%) EDRMS
4 1 (0.37%) KDB
4 1 (0.37%) MariaDB
4 1 (0.37%) Power BI
4 1 (0.37%) RDBMS
4 1 (0.37%) SAS Data Integration Studio
4 1 (0.37%) SAS Enterprise Guide
4 1 (0.37%) SAS Visual Analytics
4 1 (0.37%) SQL Server Reporting Services
Development Applications
1 30 (10.99%) JIRA
2 5 (1.83%) Team Foundation Server
3 4 (1.47%) PowerBuilder
3 4 (1.47%) SQL Server Management Studio (SSMS)
3 4 (1.47%) Subversion
3 4 (1.47%) Visual Studio
4 2 (0.73%) Git (software)
5 1 (0.37%) Firebug
General
1 82 (30.04%) Finance
2 19 (6.96%) Italian Language
3 13 (4.76%) Banking
4 9 (3.30%) Legal
5 7 (2.56%) Pharmaceutical
6 5 (1.83%) Financial Institution
7 4 (1.47%) Mandarin Language
7 4 (1.47%) Public Sector
8 3 (1.10%) International Banking
8 3 (1.10%) Retail
8 3 (1.10%) Telecoms
9 2 (0.73%) Law
10 1 (0.37%) Advertising
10 1 (0.37%) French Language
10 1 (0.37%) Investment Banking
10 1 (0.37%) Local Government
10 1 (0.37%) Marketing
Job Titles
1 46 (16.85%) Developer
2 42 (15.38%) ServiceNow Developer
3 28 (10.26%) Infrastructure Engineer
4 27 (9.89%) ITIL Manager
5 26 (9.52%) Hyper-V Engineer
6 25 (9.16%) Analyst
7 21 (7.69%) Support Manager
7 21 (7.69%) VMware Engineer
8 20 (7.33%) Service Manager
9 19 (6.96%) Consultant
9 19 (6.96%) Customer Support Manager
10 14 (5.13%) Storage Engineer
11 13 (4.76%) Network Engineer
12 12 (4.40%) Systems Engineer
13 11 (4.03%) Change Manager
13 11 (4.03%) VMware Infrastructure Engineer
14 10 (3.66%) Architect
14 10 (3.66%) Delivery Manager
14 10 (3.66%) IT Manager
14 10 (3.66%) Service Analyst
Libraries, Frameworks & Software Standards
1 36 (13.19%) XML
2 34 (12.45%) CSS
2 34 (12.45%) HTML
3 30 (10.99%) Ajax
4 28 (10.26%) AngularJS
5 14 (5.13%) Web Services
5 14 (5.13%) XMPP
6 11 (4.03%) SOAP
7 10 (3.66%) LDAP
8 9 (3.30%) .NET
8 9 (3.30%) REST
9 5 (1.83%) ASP.NET Web Forms
9 5 (1.83%) JSON
10 4 (1.47%) .NET Core
10 4 (1.47%) ActiveMQ
10 4 (1.47%) RAML
10 4 (1.47%) Swagger
11 2 (0.73%) Elastic Stack
11 2 (0.73%) JDBC
11 2 (0.73%) JMS
Miscellaneous
1 38 (13.92%) Public Cloud
2 19 (6.96%) Analytical Skills
3 18 (6.59%) Data Centre
4 16 (5.86%) Management Information System
5 9 (3.30%) Private Cloud
6 8 (2.93%) CMDB
6 8 (2.93%) Replication
7 7 (2.56%) Greenfield Project
8 6 (2.20%) EMC VMAX
8 6 (2.20%) EMC VNX
8 6 (2.20%) HP Storage
8 6 (2.20%) IBM XIV
8 6 (2.20%) Reinsurance
9 4 (1.47%) Client/Server
9 4 (1.47%) Clustering
10 3 (1.10%) Enterprise Software
10 3 (1.10%) User Experience
11 2 (0.73%) Enterprise Storage
11 2 (0.73%) Hedge funds
11 2 (0.73%) Video Conferencing
Operating Systems
1 73 (26.74%) Windows
2 50 (18.32%) Windows Server
3 36 (13.19%) Linux
4 29 (10.62%) Unix
5 23 (8.42%) Windows 10
6 16 (5.86%) Windows Server 2012
7 12 (4.40%) Windows Server 2008
8 10 (3.66%) Windows Server 2016
9 8 (2.93%) Windows 7
10 6 (2.20%) Oracle Linux
10 6 (2.20%) Red Hat Enterprise Linux
10 6 (2.20%) Windows Server 2003
10 6 (2.20%) Windows Server 2019
11 5 (1.83%) Windows 8
12 2 (0.73%) Android
12 2 (0.73%) Apple iOS
13 1 (0.37%) Solaris
Processes & Methodologies
1 171 (62.64%) ITIL
2 162 (59.34%) Service Management
3 54 (19.78%) Problem Management
4 44 (16.12%) Agile Software Development
4 44 (16.12%) Project Management
5 41 (15.02%) Infrastructure Engineering
6 38 (13.92%) Incident Management
7 36 (13.19%) Change Management
8 35 (12.82%) Mentoring
9 34 (12.45%) ITIL V3
10 33 (12.09%) DevOps
10 33 (12.09%) Service Delivery
11 31 (11.36%) Project Delivery
12 26 (9.52%) Workflow
13 22 (8.06%) Data Management
14 21 (7.69%) Configuration Management
14 21 (7.69%) Disaster Recovery
15 16 (5.86%) Presales
15 16 (5.86%) Problem-Solving
16 15 (5.49%) Continuous Improvement
Programming Languages
1 36 (13.19%) JavaScript
2 27 (9.89%) Java
3 11 (4.03%) SQL
4 8 (2.93%) C#
4 8 (2.93%) PowerShell
5 6 (2.20%) T-SQL
6 5 (1.83%) Python
7 2 (0.73%) Bash Shell
7 2 (0.73%) C
7 2 (0.73%) Perl
7 2 (0.73%) VBA
8 1 (0.37%) C++
8 1 (0.37%) Ruby
8 1 (0.37%) VBScript
Qualifications
1 19 (6.96%) ITIL Certification
2 17 (6.23%) Degree
2 17 (6.23%) PMP
3 7 (2.56%) Citrix Certification
3 7 (2.56%) Microsoft Certification
4 5 (1.83%) Cisco Certification
4 5 (1.83%) PMI Certification
5 4 (1.47%) Computer Science Degree
5 4 (1.47%) FFIEC
5 4 (1.47%) MCP
5 4 (1.47%) MCSE
6 2 (0.73%) CISSP
7 1 (0.37%) CCDA
7 1 (0.37%) CCDP
7 1 (0.37%) CCNA
7 1 (0.37%) CCNP
7 1 (0.37%) CCSA
7 1 (0.37%) CISA
7 1 (0.37%) CISM
7 1 (0.37%) MCSA
Quality Assurance & Compliance
1 58 (21.25%) SLA
2 13 (4.76%) QA
3 5 (1.83%) Sarbanes-Oxley
4 3 (1.10%) COBIT
4 3 (1.10%) GDPR
4 3 (1.10%) PMO
5 1 (0.37%) ISO/IEC 20000
5 1 (0.37%) ISO/IEC 27001
5 1 (0.37%) ITGC
5 1 (0.37%) PCI DSS
System Software
1 58 (21.25%) VMware Infrastructure
2 42 (15.38%) Active Directory
3 34 (12.45%) Hyper-V
4 7 (2.56%) vSphere
5 6 (2.20%) NFS
5 6 (2.20%) VMware ESXi
6 5 (1.83%) Virtual Desktop
7 3 (1.10%) VMware Server
8 1 (0.37%) BitLocker
8 1 (0.37%) Virtual Machines
8 1 (0.37%) XenApp
8 1 (0.37%) XenDesktop
Systems Management
1 26 (9.52%) SCCM
2 11 (4.03%) Microsoft Intune
3 7 (2.56%) SCOM
4 6 (2.20%) WSUS
5 4 (1.47%) Backup Exec
5 4 (1.47%) Cisco CUCM
5 4 (1.47%) CloudHub
5 4 (1.47%) Netcool
5 4 (1.47%) Netcool/OMNIbus
5 4 (1.47%) Single Sign-On
5 4 (1.47%) Tivoli
5 4 (1.47%) Tivoli Monitoring
6 3 (1.10%) Cisco UCCE
6 3 (1.10%) Cisco UCCX
7 2 (0.73%) Ansible
7 2 (0.73%) HP UCMDB
7 2 (0.73%) Kubernetes
8 1 (0.37%) McAfee ePO
8 1 (0.37%) Nagios
8 1 (0.37%) SolarWinds Orion
Vendors
1 103 (37.73%) ServiceNow
2 82 (30.04%) Microsoft
3 60 (21.98%) VMware
4 35 (12.82%) HP
5 33 (12.09%) Remedy
6 29 (10.62%) Oracle
7 20 (7.33%) Cisco
8 17 (6.23%) Citrix
9 10 (3.66%) IBM
10 6 (2.20%) EMC
10 6 (2.20%) Fujitsu
10 6 (2.20%) Red Hat
10 6 (2.20%) SolarWinds
11 5 (1.83%) 3PAR
11 5 (1.83%) MuleSoft
12 4 (1.47%) Apple
12 4 (1.47%) BMC
12 4 (1.47%) Dell
12 4 (1.47%) Salesforce.com
12 4 (1.47%) Splunk