Period
to 23 July 2017

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 23 July 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England > London
6 months to
23 Jul 2017
Same period 2016 Same period 2015
Rank 339 361 438
Rank change year-on-year +22 +77 -12
Permanent jobs citing ITSM 664 713 601
As % of all permanent IT jobs advertised in London 0.91% 0.87% 0.67%
As % of the Processes & Methodologies category 1.00% 0.96% 0.76%
Number of salaries quoted 479 600 485
London median annual salary £50,000 £51,750 £55,000
Median salary % change year-on-year -3.38% -5.91% +10.00%
10th Percentile £27,500 £31,250 £30,500
90th Percentile £80,000 £82,500 £75,000
England median annual salary £47,500 £47,500 £47,000
% change year-on-year - +1.06% -2.08%

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process and methodology skills.

Process & Methodology Skills
London
Permanent job vacancies with a requirement for process and methodology skills 66481 74210 79254
As % of all permanent IT job vacancies advertised in London 91.14% 90.34% 88.72%
Number of salaries quoted 52472 63970 66350
London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% -
10th Percentile £35,000 £33,750 £32,500
90th Percentile £90,000 £87,500 £85,000
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

ITSM
Job Vacancy Trend in London

Job postings citing ITSM as a percentage of all IT jobs advertised in London.

Job vacancy trend for ITSM in London

ITSM
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in London.

Salary trend for ITSM in London

ITSM
Salary Histogram in London

The salary distribution of IT jobs citing ITSM in London over the 6 months to 23 July 2017.

Salary histogram for ITSM in London

ITSM
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the London region over the 6 months to 23 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +26 116 £50,000 -9.91% 7
Croydon +18 12 £27,500 +27.91%
Bromley +3 12 £55,000 +15.79% 1
Wimbledon +31 7 £50,000 -16.67%
Canary Wharf -14 7 £57,500 -13.21%
Teddington +15 5 £60,000 -4.00%
Docklands, London - 3 £115,000 -
Kingston Upon Thames -14 2 - -
Westminster - 2 - -
Twickenham - 1 £47,500 -
New Malden - 1 £22,500 -
Surbiton - 1 - -
Hammersmith - 1 £42,500 -
Moorgate - 1 £50,000 -
ITSM
England

For the 6 months to 23 July 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region with a requirement for ITSM.

1 456 (68.67%) ITIL
2 444 (66.87%) Service Management
3 230 (34.64%) Finance
4 149 (22.44%) Windows
5 144 (21.69%) Microsoft
6 143 (21.54%) ServiceNow
7 137 (20.63%) Service Delivery
8 122 (18.37%) Project Management
9 102 (15.36%) Remedy
9 102 (15.36%) Remedy ITSM
10 95 (14.31%) Active Directory
11 91 (13.70%) Degree
12 89 (13.40%) Agile Software Development
12 89 (13.40%) SQL
13 86 (12.95%) SLA
13 86 (12.95%) Banking
14 84 (12.65%) JavaScript
15 81 (12.20%) Problem Management
16 80 (12.05%) HTML
16 80 (12.05%) Stakeholder Management
17 78 (11.75%) Web Services
18 74 (11.14%) CSS
19 73 (10.99%) ITIL V3
20 72 (10.84%) Change Management
21 69 (10.39%) CMDB
22 67 (10.09%) Management Information System
22 67 (10.09%) SQL Server
23 65 (9.79%) XML
23 65 (9.79%) Continuous Improvement
23 65 (9.79%) Analytical Skills

ITSM
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 33 (4.97%) SharePoint
2 30 (4.52%) MS Exchange
3 16 (2.41%) Skype for Business
4 13 (1.96%) SharePoint 2010
5 12 (1.81%) CMS
6 8 (1.20%) Confluence
6 8 (1.20%) Exchange Server 2013
7 7 (1.05%) Oracle SOA Suite
8 5 (0.75%) Exchange Server 2010
8 5 (0.75%) Kentico
9 4 (0.60%) IBM Notes
10 3 (0.45%) Blackberry Enterprise Server
10 3 (0.45%) OpenStack
10 3 (0.45%) WebSphere
11 2 (0.30%) Exchange Server 2007
11 2 (0.30%) WordPress
12 1 (0.15%) Apache Pig
12 1 (0.15%) Apache Spark
12 1 (0.15%) Ethereum
12 1 (0.15%) Tomcat
Applications
1 33 (4.97%) Microsoft Excel
2 32 (4.82%) Microsoft Office
3 24 (3.61%) Microsoft PowerPoint
4 6 (0.90%) MS Visio
5 5 (0.75%) Spreadsheet
Business Applications
1 102 (15.36%) Remedy ITSM
2 24 (3.61%) Remedy AR System
3 9 (1.36%) MetaTrader
4 5 (0.75%) HFM
4 5 (0.75%) Oracle EBS
4 5 (0.75%) Oracle ERP
4 5 (0.75%) Oracle Financials
5 4 (0.60%) Dynamics CRM
5 4 (0.60%) Unit4 Business World
6 3 (0.45%) Oracle CRM
7 2 (0.30%) assyst
7 2 (0.30%) SAP CRM
8 1 (0.15%) Dynamics AX
8 1 (0.15%) Magento
Cloud Services
1 31 (4.67%) Office 365
2 30 (4.52%) SaaS
3 26 (3.92%) Microsoft Azure
4 17 (2.56%) IaaS
5 14 (2.11%) Cloud Computing
6 13 (1.96%) Amazon AWS
6 13 (1.96%) Slack
7 8 (1.20%) GitHub
7 8 (1.20%) PaaS
7 8 (1.20%) Sumo Logic
8 4 (0.60%) Azure Active Directory
8 4 (0.60%) G Suite
9 3 (0.45%) Google Cloud Platform
10 1 (0.15%) Oracle Service Cloud
Communications & Networking
1 25 (3.77%) DNS
2 24 (3.61%) WAN
3 23 (3.46%) LAN
4 20 (3.01%) SAN
5 18 (2.71%) LDAP
5 18 (2.71%) VPN
6 15 (2.26%) Firewall
7 14 (2.11%) NetScaler
8 13 (1.96%) HTTP
9 12 (1.81%) Skype
10 11 (1.66%) DHCP
10 11 (1.66%) FTP
11 9 (1.36%) Cisco ASA
11 9 (1.36%) VoIP
12 8 (1.20%) Internet
12 8 (1.20%) SSL
12 8 (1.20%) TCP/IP
12 8 (1.20%) Unified Communications
12 8 (1.20%) Wi-Fi
13 7 (1.05%) Remote Desktop
Database & Business Intelligence
1 67 (10.09%) SQL Server
2 14 (2.11%) Big Data
3 13 (1.96%) BusinessObjects
3 13 (1.96%) Oracle Database
4 11 (1.66%) Data Warehouse
4 11 (1.66%) MySQL
5 9 (1.36%) QlikView
5 9 (1.36%) SQL Server Integration Services
5 9 (1.36%) SQL Server Reporting Services
6 8 (1.20%) SQL Server 2016
7 7 (1.05%) Oracle Database 11g
7 7 (1.05%) Oracle Database 12c
8 6 (0.90%) DB2
8 6 (0.90%) Power BI
8 6 (0.90%) PowerCenter
8 6 (0.90%) Relational Database
8 6 (0.90%) SQL Server 2012
9 4 (0.60%) Azure SQL Database
9 4 (0.60%) SQL Server 2008
9 4 (0.60%) SQL Server Analysis Services
Development Applications
1 13 (1.96%) JIRA
2 11 (1.66%) Git (software)
3 5 (0.75%) Sonatype Nexus
4 3 (0.45%) Jenkins
4 3 (0.45%) Maven
4 3 (0.45%) Subversion
4 3 (0.45%) Visual Studio
5 2 (0.30%) Ant
5 2 (0.30%) Bitbucket
5 2 (0.30%) Octopus Deploy
6 1 (0.15%) Selenium
6 1 (0.15%) Team Foundation Server
6 1 (0.15%) TeamCity
General
1 230 (34.64%) Finance
2 86 (12.95%) Banking
3 50 (7.53%) Retail
4 44 (6.63%) Investment Banking
5 37 (5.57%) Retail Banking
6 35 (5.27%) Back Office
7 34 (5.12%) Financial Institution
8 19 (2.86%) Telecoms
9 16 (2.41%) Marketing
10 12 (1.81%) Local Government
11 10 (1.51%) Legal
12 7 (1.05%) Law
13 4 (0.60%) Mandarin Language
13 4 (0.60%) Manufacturing
14 3 (0.45%) Advertising
14 3 (0.45%) Billing
14 3 (0.45%) Publishing
15 2 (0.30%) Aerospace
15 2 (0.30%) German Language
15 2 (0.30%) Private Banking
Job Titles
1 111 (16.72%) Service Manager
2 110 (16.57%) Analyst
3 92 (13.86%) Consultant
4 66 (9.94%) IT Manager
5 55 (8.28%) Developer
5 55 (8.28%) IT Services Manager
6 51 (7.68%) Administrator
7 50 (7.53%) Service Analyst
8 39 (5.87%) Service Management Consultant
9 38 (5.72%) Product Manager
10 37 (5.57%) Management Consultant
11 29 (4.37%) Architect
12 28 (4.22%) Graduate
13 25 (3.77%) Applications Support
13 25 (3.77%) Desktop Support
13 25 (3.77%) Service Desk Analyst
13 25 (3.77%) Support Engineer
14 24 (3.61%) Project Manager
15 23 (3.46%) ServiceNow Developer
16 22 (3.31%) Senior Manager
Libraries, Frameworks & Software Standards
1 80 (12.05%) HTML
2 78 (11.75%) Web Services
3 74 (11.14%) CSS
4 65 (9.79%) XML
5 34 (5.12%) SOAP
6 28 (4.22%) Ajax
7 24 (3.61%) REST
8 23 (3.46%) .NET
9 21 (3.16%) AngularJS
10 12 (1.81%) FIX Protocol
11 10 (1.51%) JDBC
12 9 (1.36%) ASP.NET
13 8 (1.20%) Twitter Bootstrap
14 7 (1.05%) jQuery
15 6 (0.90%) cXML
15 6 (0.90%) EDIFACT
15 6 (0.90%) IDoc
15 6 (0.90%) JSON
15 6 (0.90%) SAP PI
15 6 (0.90%) XSLT
Miscellaneous
1 69 (10.39%) CMDB
2 67 (10.09%) Management Information System
3 65 (9.79%) Analytical Skills
4 39 (5.87%) Data Centre
5 33 (4.97%) Mainframe
5 33 (4.97%) Pricing Data
5 33 (4.97%) Reference Data
6 29 (4.37%) Computer Science
7 23 (3.46%) User Experience
8 20 (3.01%) Hedge funds
9 11 (1.66%) Fintech
10 10 (1.51%) Hybrid Cloud
10 10 (1.51%) NHS
11 8 (1.20%) Clustering
11 8 (1.20%) Enterprise Software
11 8 (1.20%) Replication
12 7 (1.05%) Data Protection Act
12 7 (1.05%) Digital Currency
13 6 (0.90%) iPad
13 6 (0.90%) Linux Command Line
Operating Systems
1 149 (22.44%) Windows
2 57 (8.58%) Unix
3 48 (7.23%) Windows Server
4 37 (5.57%) Linux
5 27 (4.07%) Windows 7
6 19 (2.86%) Solaris
6 19 (2.86%) Windows 10
6 19 (2.86%) Windows Server 2008
7 17 (2.56%) Windows Server 2012
8 9 (1.36%) Mac OS X
9 8 (1.20%) Android
9 8 (1.20%) Apple iOS
10 5 (0.75%) Red Hat Enterprise Linux
11 4 (0.60%) HPUX
11 4 (0.60%) Windows Server 2003
12 2 (0.30%) AIX
12 2 (0.30%) Windows 8
Processes & Methodologies
1 456 (68.67%) ITIL
2 444 (66.87%) Service Management
3 137 (20.63%) Service Delivery
4 122 (18.37%) Project Management
5 89 (13.40%) Agile Software Development
6 81 (12.20%) Problem Management
7 80 (12.05%) Stakeholder Management
8 73 (10.99%) ITIL V3
9 72 (10.84%) Change Management
10 65 (9.79%) Continuous Improvement
11 63 (9.49%) Incident Management
12 62 (9.34%) Process Improvement
13 61 (9.19%) PRINCE2
14 54 (8.13%) DevOps
15 50 (7.53%) Workflow
16 49 (7.38%) Asset Management
17 48 (7.23%) Presales
18 47 (7.08%) Scrum
19 43 (6.48%) Configuration Management
19 43 (6.48%) Data Management
Programming Languages
1 89 (13.40%) SQL
2 84 (12.65%) JavaScript
3 35 (5.27%) Java
4 22 (3.31%) PowerShell
5 16 (2.41%) Perl
5 16 (2.41%) Shell Script
6 13 (1.96%) C#
6 13 (1.96%) PL/SQL
6 13 (1.96%) T-SQL
7 8 (1.20%) C
7 8 (1.20%) Ruby
8 6 (0.90%) XPath
8 6 (0.90%) XQuery
9 5 (0.75%) Python
9 5 (0.75%) VBScript
10 1 (0.15%) Bash Shell
10 1 (0.15%) Data Analysis Expressions (DAX)
10 1 (0.15%) Solidity
10 1 (0.15%) VB
10 1 (0.15%) VBA
Qualifications
1 91 (13.70%) Degree
2 58 (8.73%) ITIL Certification
3 38 (5.72%) Security Cleared
4 30 (4.52%) SC Cleared
5 26 (3.92%) PRINCE2 Certification
6 20 (3.01%) Computer Science Degree
6 20 (3.01%) ITIL Foundation Certificate
7 16 (2.41%) ISEB
8 13 (1.96%) PMI Certification
9 12 (1.81%) Microsoft Certification
9 12 (1.81%) PMP
10 11 (1.66%) ISEB Practitioner
11 8 (1.20%) MCSE
12 7 (1.05%) CASP
12 7 (1.05%) CEH
12 7 (1.05%) CISM
12 7 (1.05%) CompTIA Security+
12 7 (1.05%) MCP
12 7 (1.05%) Security+ Certification
12 7 (1.05%) SSCP
Quality Assurance & Compliance
1 86 (12.95%) SLA
2 28 (4.22%) QA
3 27 (4.07%) ISO/IEC 20000
4 13 (1.96%) ISO/IEC 27001
5 11 (1.66%) Data Quality
6 10 (1.51%) COBIT
7 7 (1.05%) Cyber Essentials
7 7 (1.05%) PCI DSS
8 6 (0.90%) PMBOK
8 6 (0.90%) RosettaNet
8 6 (0.90%) Solvency II
9 4 (0.60%) Cyber Essentials PLUS
9 4 (0.60%) ISO/IEC 15288
9 4 (0.60%) PMO
10 2 (0.30%) ISO/IEC 12207
10 2 (0.30%) Sarbanes-Oxley
System Software
1 95 (14.31%) Active Directory
2 34 (5.12%) VMware Infrastructure
3 20 (3.01%) Hyper-V
4 11 (1.66%) vSphere
5 6 (0.90%) Virtual Desktop
6 4 (0.60%) XenDesktop
7 2 (0.30%) Docker
7 2 (0.30%) Veritas Cluster Server
7 2 (0.30%) VMware ESXi
7 2 (0.30%) XenApp
8 1 (0.15%) Oracle Clusterware
8 1 (0.15%) Oracle RAC
Systems Management
1 34 (5.12%) SCCM
2 16 (2.41%) Nagios
3 12 (1.81%) vRealize
3 12 (1.81%) ZABBIX
4 8 (1.20%) SCOM
5 7 (1.05%) Nessus
6 6 (0.90%) PowerCLI
6 6 (0.90%) Tivoli
6 6 (0.90%) vCenter Server
7 5 (0.75%) Ansible
7 5 (0.75%) Control-M
7 5 (0.75%) Opscode Chef
7 5 (0.75%) Opsview
7 5 (0.75%) Puppet
8 4 (0.60%) IBM BigFix
8 4 (0.60%) Unicenter
9 3 (0.45%) HP SIM
9 3 (0.45%) Microsoft Clustering
9 3 (0.45%) Salt
9 3 (0.45%) TADDM
Vendors
1 144 (21.69%) Microsoft
2 143 (21.54%) ServiceNow
3 102 (15.36%) Remedy
4 59 (8.89%) HP
5 52 (7.83%) VMware
6 51 (7.68%) Cisco
7 50 (7.53%) Oracle
8 47 (7.08%) BMC
9 30 (4.52%) IBM
10 22 (3.31%) Splunk
11 19 (2.86%) SAP
12 18 (2.71%) Veritas
13 17 (2.56%) Citrix
13 17 (2.56%) Sybase
14 15 (2.26%) Hitachi
15 13 (1.96%) CheckPoint
15 13 (1.96%) PagerDuty
15 13 (1.96%) SolarWinds
16 12 (1.81%) Sun
17 11 (1.66%) Salesforce.com
London
Refreshing Recruitment
Salary: £53000 - £55000 per annum + a comprehensive benefits package
Posted: 3 days ago
London
DXC Technology
Posted: 22 hours ago
London
Michael Page Technology
Salary: £45000 - £50000 per annum + Bonus
Posted: 4 days ago
South East London
Lloyds Banking Group
Salary: £47000 - £65000 per annum + Package
Posted: Yesterday
London
Net Talent
Posted: 3 days ago
London
Leidos
Posted: 8 days ago
City, London
Ashdown IT
Salary: £50000 per annum + bonus and benefits
Posted: 5 days ago
London
Staffworx Ltd
Salary: good salary, bens & training
Posted: 4 days ago
London
Reed Technology
Salary: £38000 - £39000 per annum + Excellent Benefit
Posted: 4 days ago
London
Proactive Appointments
Salary: £65000 - £70000 per annum
Posted: 5 days ago
London
Joseph Harry Ltd
Salary: £60000 - £75000 per annum + 20% bonus + 10% pension
Posted: 5 days ago
City, London
I3
Salary: £30000 - £400000 per annum + bonus + benefits
Posted: 6 days ago
London
Thebes IT
Posted: 3 days ago
City, London
I.T. Skillfinder
Salary: £60,000 per annum
Posted: 2 days ago
London
Venturi
Salary: £50000 - £60000 per annum + Bonus & Benefits
Posted: 5 days ago
City of London
Cognitive Group Ltd
Salary: £70000 - £75000 per annum
Posted: 11 days ago
London
Amazon
Posted: 10 days ago
City of London
Interquest - IQ Tech
Salary: £45000 - £75000 per annum
Posted: 11 days ago
City, London
ComputAppoint
Salary: £50000 - £55000 per annum
Posted: 5 days ago
East London
EPAM Systems
Salary: From £60,000 to £80,000 per annum
Posted: 23 days ago
West London
Progressive Recruitment
Salary: £45000 - £48000 per annum + competitive
Posted: 17 days ago
South West London
Leidos
Posted: 26 days ago
City of London
Interquest - IQ Tech
Salary: £60000 - £70000 per annum
Posted: 27 days ago
London
Leidos
Posted: 20 days ago
Uxbridge, Middlesex
Cognizant
Salary: Competitive + Benefits
Posted: 25 days ago