Period
to 16 January 2018

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 16 January 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England > London
6 months to
16 Jan 2018
Same period 2017 Same period 2016
Rank 282 344 368
Rank change year-on-year +62 +24 +50
Permanent jobs citing ITSM 801 630 695
As % of all permanent IT jobs advertised in London 1.14% 0.89% 0.82%
As % of the Processes & Methodologies category 1.25% 0.99% 0.92%
Number of salaries quoted 610 536 581
London median annual salary £55,000 £50,000 £52,500
Median salary % change year-on-year +10.00% -4.76% +5.00%
10th Percentile £28,500 £27,500 £31,250
90th Percentile £83,750 £78,875 £80,000
England median annual salary £50,000 £47,500 £45,000
% change year-on-year +5.26% +5.56% +5.88%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Permanent vacancies with a requirement for process or methodology skills 64,328 63,890 75,826
As % of all permanent IT jobs advertised in London 91.57% 90.53% 89.76%
Number of salaries quoted 51,331 54,447 64,236
London median annual salary £60,000 £60,000 £55,000
Median salary % change year-on-year - +9.09% -
10th Percentile £35,750 £33,750 £33,750
90th Percentile £91,250 £90,000 £87,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

ITSM
Job Vacancy Trend in London

Job postings citing ITSM as a percentage of all IT jobs advertised in London.

Job vacancy trend for ITSM in London

ITSM
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in London.

Salary trend for ITSM in London

ITSM
Salary Histogram in London

The salary distribution of IT jobs citing ITSM in London over the 6 months to 16 January 2018.

Salary histogram for ITSM in London

ITSM
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the London region over the 6 months to 16 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +70 150 £52,500 +20.69% 11
West London -33 41 £55,000 +42.86% 7
South London -13 25 £55,000 +10.00% 1
East London +3 12 £60,000 +4.35% 7
North London +1 1 £60,000 +71.43%
ITSM
England

For the 6 months to 16 January 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region with a requirement for ITSM.

1 530 (66.17%) ITIL
2 507 (63.30%) Service Management
3 239 (29.84%) Finance
4 205 (25.59%) Windows
5 200 (24.97%) Service Delivery
6 164 (20.47%) ServiceNow
7 161 (20.10%) Microsoft
8 137 (17.10%) Change Management
9 126 (15.73%) Active Directory
10 121 (15.11%) Remedy
10 121 (15.11%) Remedy ITSM
11 99 (12.36%) JavaScript
12 95 (11.86%) Problem Management
13 94 (11.74%) Agile Software Development
13 94 (11.74%) Project Management
14 92 (11.49%) Degree
15 89 (11.11%) Web Services
16 88 (10.99%) SQL
17 84 (10.49%) Windows Server
18 80 (9.99%) Office 365
19 77 (9.61%) Microsoft Office
19 77 (9.61%) BMC
20 75 (9.36%) XML
20 75 (9.36%) Configuration Management
21 74 (9.24%) Stakeholder Management
22 70 (8.74%) Microsoft Azure
22 70 (8.74%) ITIL V3
23 69 (8.61%) SQL Server
24 68 (8.49%) Incident Management
25 67 (8.36%) VMware

ITSM
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 64 (7.99%) SharePoint
2 40 (4.99%) IIS
3 29 (3.62%) MS Exchange
4 18 (2.25%) Exchange Server 2010
5 16 (2.00%) Exchange Server 2013
6 15 (1.87%) Tomcat
7 13 (1.62%) CMS
7 13 (1.62%) Confluence
7 13 (1.62%) Skype for Business
8 12 (1.50%) Documentum
9 11 (1.37%) SharePoint 2010
10 9 (1.12%) Lightstreamer
10 9 (1.12%) OpenStack
11 8 (1.00%) Apache
12 5 (0.62%) WebLogic
13 4 (0.50%) Adobe Experience Manager
13 4 (0.50%) Anypoint
13 4 (0.50%) LiveLink
14 3 (0.37%) IBM Notes
15 2 (0.25%) WebSphere
Applications
1 77 (9.61%) Microsoft Office
2 23 (2.87%) Microsoft PowerPoint
3 20 (2.50%) MS Visio
4 18 (2.25%) Microsoft Excel
5 3 (0.37%) Spreadsheet
Business Applications
1 121 (15.11%) Remedy ITSM
2 11 (1.37%) MetaTrader
3 10 (1.25%) Dynamics CRM
4 9 (1.12%) HFM
5 7 (0.87%) Eloqua
6 4 (0.50%) Dynamics AX
7 3 (0.37%) assyst
8 1 (0.12%) Bloomberg TOMS
8 1 (0.12%) Distributed Ledger
8 1 (0.12%) Infor M3
8 1 (0.12%) Sentinel
Cloud Services
1 80 (9.99%) Office 365
2 70 (8.74%) Microsoft Azure
3 40 (4.99%) Amazon AWS
4 30 (3.75%) SaaS
5 19 (2.37%) IaaS
6 15 (1.87%) PaaS
7 12 (1.50%) Cloud Computing
8 5 (0.62%) Adobe Analytics
9 3 (0.37%) Google Cloud Platform
9 3 (0.37%) OneDrive
10 2 (0.25%) Dynamics 365
10 2 (0.25%) Twilio
11 1 (0.12%) GitHub
11 1 (0.12%) Google Drive
11 1 (0.12%) Salesforce Sales Cloud
11 1 (0.12%) Slack
Communications & Networking
1 24 (3.00%) Internet
2 23 (2.87%) SAN
3 19 (2.37%) NetScaler
4 18 (2.25%) Firewall
4 18 (2.25%) Network Security
5 17 (2.12%) Wireless
6 16 (2.00%) TCP/IP
6 16 (2.00%) VoIP
6 16 (2.00%) WAN
7 15 (1.87%) LAN
8 13 (1.62%) LDAP
8 13 (1.62%) SNMP
9 12 (1.50%) DNS
10 11 (1.37%) Skype
11 10 (1.25%) DHCP
11 10 (1.25%) VPN
12 6 (0.75%) Intranet
12 6 (0.75%) NAS
13 5 (0.62%) OpenLDAP
14 4 (0.50%) SSL
Database & Business Intelligence
1 69 (8.61%) SQL Server
2 21 (2.62%) Qlik Sense
2 21 (2.62%) QlikView
3 20 (2.50%) Data Warehouse
4 13 (1.62%) SQL Server 2012
5 12 (1.50%) Big Data
6 7 (0.87%) Hadoop
6 7 (0.87%) Oracle Exadata
6 7 (0.87%) Oracle Reports
7 5 (0.62%) MySQL
8 4 (0.50%) Amazon Redshift
8 4 (0.50%) PostgreSQL
9 3 (0.37%) Blockchain
10 2 (0.25%) HBase
10 2 (0.25%) NoSQL
10 2 (0.25%) Oracle OLAP
10 2 (0.25%) Relational Database
10 2 (0.25%) SQL Server 2005
10 2 (0.25%) SQL Server Integration Services
10 2 (0.25%) SQL Server Reporting Services
Development Applications
1 42 (5.24%) JIRA
2 22 (2.75%) Team Foundation Server
3 15 (1.87%) Git (software)
4 14 (1.75%) Eclipse
4 14 (1.75%) TeamCity
5 11 (1.37%) NuGet
5 11 (1.37%) Visual Studio
6 10 (1.25%) Ant
6 10 (1.25%) Atlassian Bamboo
6 10 (1.25%) Bitbucket
6 10 (1.25%) Fiddler
6 10 (1.25%) IntelliJ
6 10 (1.25%) Maven
6 10 (1.25%) ReSharper
7 4 (0.50%) Octopus Deploy
8 3 (0.37%) LoadRunner
8 3 (0.37%) Selenium
General
1 239 (29.84%) Finance
2 55 (6.87%) Banking
3 47 (5.87%) Financial Institution
4 33 (4.12%) Investment Banking
5 28 (3.50%) Back Office
6 24 (3.00%) Retail Banking
7 23 (2.87%) Retail
8 16 (2.00%) Telecoms
9 13 (1.62%) Marketing
10 12 (1.50%) Legal
10 12 (1.50%) Manufacturing
11 9 (1.12%) Front Office
11 9 (1.12%) Games
11 9 (1.12%) Publishing
12 5 (0.62%) Advertising
12 5 (0.62%) Law
13 4 (0.50%) Local Government
14 2 (0.25%) Pharmaceutical
15 1 (0.12%) Billing
15 1 (0.12%) Private Banking
Job Titles
1 131 (16.35%) Analyst
2 113 (14.11%) Service Manager
3 93 (11.61%) IT Manager
4 83 (10.36%) Consultant
5 57 (7.12%) IT Services Manager
6 51 (6.37%) Architect
7 42 (5.24%) Developer
8 40 (4.99%) Support Engineer
9 38 (4.74%) Change Manager
10 37 (4.62%) Applications Support
10 37 (4.62%) Graduate
10 37 (4.62%) Support Analyst
11 34 (4.24%) Service Analyst
12 31 (3.87%) Graduate Consultant
12 31 (3.87%) Team Leader
13 30 (3.75%) Business Analyst
13 30 (3.75%) Delivery Manager
13 30 (3.75%) DevOps Engineer
14 27 (3.37%) Management Consultant
15 26 (3.25%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 89 (11.11%) Web Services
2 75 (9.36%) XML
3 67 (8.36%) HTML
4 53 (6.62%) .NET
5 46 (5.74%) CSS
6 35 (4.37%) AngularJS
7 34 (4.24%) REST
8 32 (4.00%) SOAP
9 22 (2.75%) Ajax
10 21 (2.62%) FIX Protocol
11 17 (2.12%) ASP.NET
12 15 (1.87%) .NET Framework
13 13 (1.62%) JSON
14 12 (1.50%) Middleware
15 10 (1.25%) ActiveMQ
15 10 (1.25%) ASP.NET MVC
15 10 (1.25%) ASP.NET Web API
15 10 (1.25%) Flash
15 10 (1.25%) TIBCO EMS
16 9 (1.12%) Rendezvous
Miscellaneous
1 55 (6.87%) Analytical Skills
2 48 (5.99%) Management Information System
3 47 (5.87%) CMDB
4 36 (4.49%) Hedge funds
5 35 (4.37%) Data Centre
6 34 (4.24%) Computer Science
7 21 (2.62%) User Experience
8 16 (2.00%) Taxonomies
9 15 (1.87%) Clustering
10 13 (1.62%) Hybrid Cloud
11 12 (1.50%) Enterprise Software
11 12 (1.50%) Mainframe
11 12 (1.50%) Pricing Data
11 12 (1.50%) Reference Data
12 11 (1.37%) N-Tier
12 11 (1.37%) Public Cloud
13 9 (1.12%) PMI
13 9 (1.12%) Private Cloud
13 9 (1.12%) Replication
14 8 (1.00%) Fintech
Operating Systems
1 205 (25.59%) Windows
2 84 (10.49%) Windows Server
3 49 (6.12%) Linux
3 49 (6.12%) Unix
4 39 (4.87%) Windows 7
5 37 (4.62%) Windows Server 2012
6 28 (3.50%) Windows 10
7 25 (3.12%) Windows Server 2008
8 16 (2.00%) Solaris
9 13 (1.62%) AIX
10 12 (1.50%) CentOS
11 9 (1.12%) Mac OS X
12 8 (1.00%) Red Hat Enterprise Linux
13 6 (0.75%) SUSE
14 4 (0.50%) HPUX
14 4 (0.50%) Windows 8
15 2 (0.25%) Android
15 2 (0.25%) Apple iOS
15 2 (0.25%) Data ONTAP
Processes & Methodologies
1 530 (66.17%) ITIL
2 507 (63.30%) Service Management
3 200 (24.97%) Service Delivery
4 137 (17.10%) Change Management
5 95 (11.86%) Problem Management
6 94 (11.74%) Agile Software Development
6 94 (11.74%) Project Management
7 75 (9.36%) Configuration Management
8 74 (9.24%) Stakeholder Management
9 70 (8.74%) ITIL V3
10 68 (8.49%) Incident Management
11 61 (7.62%) Release Management
12 55 (6.87%) Asset Management
13 52 (6.49%) DevOps
14 49 (6.12%) Continuous Improvement
15 47 (5.87%) Root Cause Analysis
16 42 (5.24%) Scrum
17 40 (4.99%) Workflow
18 39 (4.87%) Business Intelligence
19 36 (4.49%) PRINCE2
Programming Languages
1 99 (12.36%) JavaScript
2 88 (10.99%) SQL
3 63 (7.87%) PowerShell
4 50 (6.24%) Java
5 38 (4.74%) C#
6 29 (3.62%) Perl
7 23 (2.87%) Shell Script
8 12 (1.50%) Python
9 4 (0.50%) PHP
10 3 (0.37%) C
10 3 (0.37%) Groovy
10 3 (0.37%) T-SQL
10 3 (0.37%) VBA
11 2 (0.25%) Bash Shell
11 2 (0.25%) R
11 2 (0.25%) VBScript
12 1 (0.12%) PL/SQL
12 1 (0.12%) VB.NET
12 1 (0.12%) XPath
12 1 (0.12%) XQuery
Qualifications
1 92 (11.49%) Degree
2 60 (7.49%) ITIL Certification
3 49 (6.12%) Computer Science Degree
4 31 (3.87%) Security Cleared
5 26 (3.25%) ITIL Foundation Certificate
6 18 (2.25%) SC Cleared
7 12 (1.50%) Microsoft Certification
8 11 (1.37%) PMI Certification
9 9 (1.12%) Cisco Certification
10 8 (1.00%) MCSE
11 7 (0.87%) CCNP
12 5 (0.62%) CCNA
13 4 (0.50%) VMware Certified Professional (VCP)
14 3 (0.37%) Network+ Certification
14 3 (0.37%) PRINCE2 Certification
14 3 (0.37%) VCP6
15 2 (0.25%) IBM AIX Certification
15 2 (0.25%) MCDBA
15 2 (0.25%) PMP
15 2 (0.25%) RHCE
Quality Assurance & Compliance
1 56 (6.99%) SLA
2 23 (2.87%) QA
3 8 (1.00%) PMO
4 7 (0.87%) COBIT
4 7 (0.87%) Sarbanes-Oxley
5 5 (0.62%) PCI DSS
6 4 (0.50%) GDPR
7 3 (0.37%) ISO/IEC 27001
8 2 (0.25%) Data Quality
9 1 (0.12%) ISO/IEC 20000
9 1 (0.12%) RosettaNet
9 1 (0.12%) Solvency II
System Software
1 126 (15.73%) Active Directory
2 50 (6.24%) VMware Infrastructure
3 16 (2.00%) Hyper-V
4 10 (1.25%) vSphere
5 9 (1.12%) Virtual Desktop
6 7 (0.87%) Microsoft App-V
7 5 (0.62%) Terminal Server
8 4 (0.50%) Docker
8 4 (0.50%) XenApp
9 3 (0.37%) VMware Server
9 3 (0.37%) XenDesktop
10 2 (0.25%) KVM
10 2 (0.25%) vCloud
10 2 (0.25%) Veritas Cluster Server
10 2 (0.25%) Virtual Machines
10 2 (0.25%) XenServer
11 1 (0.12%) Apache Flume
Systems Management
1 31 (3.87%) SCCM
2 12 (1.50%) vRealize
3 11 (1.37%) SCOrch
4 10 (1.25%) Kibana
4 10 (1.25%) logstash
4 10 (1.25%) Perfmon
4 10 (1.25%) Puppet
5 9 (1.12%) AirWatch
5 9 (1.12%) vCenter Server
6 8 (1.00%) Ansible
7 7 (0.87%) Opscode Chef
8 6 (0.75%) Jamf Pro
8 6 (0.75%) McAfee ePO
9 4 (0.50%) Nagios
9 4 (0.50%) PowerCLI
9 4 (0.50%) RSA enVision
9 4 (0.50%) Salt
9 4 (0.50%) SCOM
9 4 (0.50%) Tivoli Storage Manager
10 3 (0.37%) Systems Management Server (SMS)
Vendors
1 164 (20.47%) ServiceNow
2 161 (20.10%) Microsoft
3 121 (15.11%) Remedy
4 77 (9.61%) BMC
5 67 (8.36%) VMware
6 47 (5.87%) Ivanti
7 41 (5.12%) Oracle
8 40 (4.99%) Cisco
9 35 (4.37%) HP
10 22 (2.75%) Citrix
11 20 (2.50%) EMC
12 19 (2.37%) SolarWinds
12 19 (2.37%) Splunk
12 19 (2.37%) TIBCO
13 18 (2.25%) Capita
14 15 (1.87%) IBM
15 14 (1.75%) AppDynamics
16 13 (1.62%) Pega
17 11 (1.37%) Adobe
18 9 (1.12%) Reuters