The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 3 months to 26 April 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England / London
3 months to
26 Apr 2017
Same period 2016 Same period 2015
Rank 340 299 399
Rank change year-on-year -41 +100  
Permanent jobs citing ITSM 284 417 299
As % of all permanent IT jobs advertised in London 0.83% 0.98% 0.67%
As % of the Processes & Methodologies category 0.92% 1.09% 0.76%
Number of salaries quoted 203 350 242
Median salary £55,000 £50,000 £55,000
Median salary % change year-on-year +10.00% -9.09%  
90% offered a salary of more than £30,000 £32,500 £35,000
10% offered a salary of more than £80,000 £75,000 £72,500
UK excluding London median salary £47,500 £43,500 £42,500
% change year-on-year +9.19% +2.35%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process and methodology skills.

Process & Methodology Skills
London
Permanent job vacancies with a requirement for process and methodology skills 31013 38271 39310
As % of all permanent IT job vacancies advertised in London 90.39% 90.16% 88.12%
Number of salaries quoted 25877 32858 32825
Median salary £60,000 £60,000 £57,500
Median salary % change year-on-year - +4.34%  
90% offered a salary of more than £40,000 £38,500 £37,500
10% offered a salary of more than £85,000 £80,000 £85,000
UK excluding London median salary £45,000 £45,000 £44,000
% change year-on-year - +2.27%  

ITSM
Job Vacancy Trend in London

The job posting trend of jobs advertised in London citing ITSM as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in London

ITSM
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in London.

Salary trend for ITSM in London

ITSM
Salary Histogram in London

The salary distribution of IT jobs citing ITSM in London over the 3 months to 26 April 2017.

Salary histogram for ITSM in London

ITSM
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the London region over the 3 months to 26 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +3 48 £56,750 +19.47% 8
Croydon - 7 £27,500 -
Bromley +7 5 £61,250 +49.15%
Teddington - 5 £60,000 -
Wimbledon - 5 £50,000 -
Kingston Upon Thames -14 2 - -
Canary Wharf -17 2 £60,000 -7.69%
Docklands, London - 2 £115,000 -
Surbiton - 1 - -
Twickenham - 1 £47,500 -
Westminster - 1 - -
Hammersmith - 1 £42,500 -
Moorgate - 1 £50,000 -
ITSM
England

For the 6 months to 26 April 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region with a requirement for ITSM.

1 460 (74.31%) ITIL
2 451 (72.86%) Service Management
3 155 (25.04%) Finance
4 152 (24.56%) ServiceNow
5 117 (18.90%) Microsoft
6 115 (18.58%) Project Management
7 112 (18.09%) Windows
8 104 (16.80%) Agile Software Development
9 97 (15.67%) Degree
10 96 (15.51%) Service Delivery
11 90 (14.54%) SLA
12 86 (13.89%) JavaScript
13 81 (13.09%) CSS
13 81 (13.09%) Analytical Skills
13 81 (13.09%) Data Centre
14 79 (12.76%) HTML
15 78 (12.60%) ITIL V3
16 72 (11.63%) Stakeholder Management
17 69 (11.15%) Problem Management
18 68 (10.99%) Incident Management
18 68 (10.99%) Active Directory
19 67 (10.82%) Continuous Improvement
20 66 (10.66%) DevOps
20 66 (10.66%) Change Management
21 65 (10.50%) XML
22 64 (10.34%) Web Services
22 64 (10.34%) Workflow
23 59 (9.53%) Scrum
24 58 (9.37%) SQL
25 57 (9.21%) CMDB

ITSM
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (5.82%) SharePoint
2 34 (5.49%) CMS
3 16 (2.58%) MS Exchange
4 15 (2.42%) Skype for Business
5 8 (1.29%) Tomcat
6 7 (1.13%) SharePoint 2010
7 6 (0.97%) Confluence
8 5 (0.81%) Exchange Server 2010
8 5 (0.81%) Kentico
9 4 (0.65%) Apache
9 4 (0.65%) Exchange Server 2000
9 4 (0.65%) Exchange Server 2003
9 4 (0.65%) Exchange Server 2007
10 3 (0.48%) Exchange Server 2013
11 2 (0.32%) IBM Notes
11 2 (0.32%) JBoss
11 2 (0.32%) Oracle SOA Suite
11 2 (0.32%) WebLogic
11 2 (0.32%) WebSphere
11 2 (0.32%) WordPress
Applications
1 43 (6.95%) Microsoft Office
2 35 (5.65%) Microsoft Excel
3 15 (2.42%) Microsoft PowerPoint
4 5 (0.81%) MS Visio
4 5 (0.81%) Spreadsheet
5 4 (0.65%) Adobe Creative Suite
5 4 (0.65%) Final Cut Pro
6 1 (0.16%) Acrobat
6 1 (0.16%) Microsoft Project
Business Applications
1 54 (8.72%) Remedy ITSM
2 18 (2.91%) Remedy AR System
3 7 (1.13%) HFM
4 5 (0.81%) Oracle EBS
4 5 (0.81%) Oracle ERP
4 5 (0.81%) Oracle Financials
5 4 (0.65%) assyst
5 4 (0.65%) Unit4 Business World
6 3 (0.48%) MetaTrader
6 3 (0.48%) Salesforce.com CRM
7 2 (0.32%) Hyperion Enterprise
7 2 (0.32%) Hyperion Planning
7 2 (0.32%) Oracle CRM
8 1 (0.16%) Dynamics CRM
Cloud Services
1 27 (4.36%) Slack
2 22 (3.55%) Cloud Computing
3 20 (3.23%) Microsoft Azure
4 19 (3.07%) Office 365
5 18 (2.91%) SaaS
6 13 (2.10%) Amazon AWS
7 8 (1.29%) Sumo Logic
8 4 (0.65%) IaaS
9 3 (0.48%) G Suite
9 3 (0.48%) PaaS
9 3 (0.48%) Yammer
10 2 (0.32%) Data Lake Analytics
Communications & Networking
1 45 (7.27%) WAN
2 44 (7.11%) LAN
3 35 (5.65%) DNS
3 35 (5.65%) VPN
4 32 (5.17%) Firewall
5 30 (4.85%) TCP/IP
6 21 (3.39%) BGP
6 21 (3.39%) HSRP
6 21 (3.39%) Network Security
6 21 (3.39%) OSPF
6 21 (3.39%) RIP
6 21 (3.39%) VRRP
6 21 (3.39%) Wireless
7 20 (3.23%) Internet
8 19 (3.07%) Converged Networks
8 19 (3.07%) Structured Cabling
9 15 (2.42%) LDAP
10 11 (1.78%) Skype
11 10 (1.62%) Reverse Proxy
12 9 (1.45%) SAN
Database & Business Intelligence
1 52 (8.40%) SQL Server
2 25 (4.04%) SQL Server Reporting Services
3 21 (3.39%) SQL Server Integration Services
4 19 (3.07%) Big Data
5 18 (2.91%) Data Warehouse
6 15 (2.42%) Power BI
6 15 (2.42%) QlikView
6 15 (2.42%) Relational Database
7 11 (1.78%) BusinessObjects
8 10 (1.62%) SQL Server 2016
8 10 (1.62%) SQL Server Analysis Services
9 8 (1.29%) Spotfire
9 8 (1.29%) SQL Server 2008
10 6 (0.97%) HDInsight
11 5 (0.81%) Azure SQL Database
11 5 (0.81%) Business Intelligence Development Studio
11 5 (0.81%) Hadoop
11 5 (0.81%) Oracle Database
11 5 (0.81%) Oracle Database 12c
11 5 (0.81%) SQL Server 2012
Development Applications
1 7 (1.13%) JIRA
2 5 (0.81%) Visual Studio
3 4 (0.65%) Team Foundation Server
4 2 (0.32%) Bitbucket
4 2 (0.32%) Git (software)
4 2 (0.32%) Jenkins
4 2 (0.32%) Subversion
5 1 (0.16%) Octopus Deploy
5 1 (0.16%) Sonatype Nexus
5 1 (0.16%) TeamCity
General
1 155 (25.04%) Finance
2 39 (6.30%) Banking
3 24 (3.88%) Telecoms
4 16 (2.58%) Financial Institution
4 16 (2.58%) Marketing
5 13 (2.10%) Retail
6 12 (1.94%) Law
7 8 (1.29%) Billing
8 7 (1.13%) Investment Banking
9 6 (0.97%) Legal
10 5 (0.81%) German Language
11 4 (0.65%) Advertising
11 4 (0.65%) Local Government
11 4 (0.65%) Publishing
11 4 (0.65%) Retail Banking
12 3 (0.48%) Arabic Language
12 3 (0.48%) French Language
12 3 (0.48%) Pharmaceutical
13 1 (0.16%) International Banking
13 1 (0.16%) Japanese Language
Job Titles
1 98 (15.83%) Analyst
2 85 (13.73%) Service Manager
3 81 (13.09%) Developer
4 70 (11.31%) Consultant
5 55 (8.89%) Service Analyst
6 54 (8.72%) IT Manager
7 42 (6.79%) ServiceNow Developer
8 38 (6.14%) Administrator
9 37 (5.98%) IT Services Manager
10 32 (5.17%) Management Consultant
11 31 (5.01%) Service Management Consultant
12 28 (4.52%) Architect
13 23 (3.72%) Service Transition Manager
13 23 (3.72%) Transition Manager
14 22 (3.55%) Service Desk Analyst
15 20 (3.23%) ITIL Service Analyst
15 20 (3.23%) Junior
15 20 (3.23%) Project Manager
16 19 (3.07%) IT Analyst
16 19 (3.07%) Network Engineer
Libraries, Frameworks & Software Standards
1 81 (13.09%) CSS
2 79 (12.76%) HTML
3 65 (10.50%) XML
4 64 (10.34%) Web Services
5 40 (6.46%) Ajax
6 26 (4.20%) REST
6 26 (4.20%) SOAP
7 24 (3.88%) .NET
8 13 (2.10%) XHTML
9 9 (1.45%) AngularJS
9 9 (1.45%) Software Packaging
10 8 (1.29%) jQuery
11 7 (1.13%) ASP.NET
12 5 (0.81%) D3.js
13 4 (0.65%) .NET Framework
13 4 (0.65%) Kafka
14 3 (0.48%) FIX Protocol
14 3 (0.48%) JDBC
14 3 (0.48%) JSON
14 3 (0.48%) ODBC
Miscellaneous
1 81 (13.09%) Analytical Skills
1 81 (13.09%) Data Centre
2 57 (9.21%) CMDB
3 46 (7.43%) Management Information System
4 19 (3.07%) User Experience
5 18 (2.91%) BYOD
6 17 (2.75%) Computer Science
7 13 (2.10%) Fintech
8 7 (1.13%) Hybrid Cloud
8 7 (1.13%) Smart Energy
9 6 (0.97%) Replication
9 6 (0.97%) Virtual Team
10 5 (0.81%) Client/Server
11 4 (0.65%) Clustering
11 4 (0.65%) e-Learning
11 4 (0.65%) Enterprise Software
11 4 (0.65%) Hedge funds
11 4 (0.65%) Linux Command Line
11 4 (0.65%) N-Tier
11 4 (0.65%) Smart Meter
Operating Systems
1 112 (18.09%) Windows
2 44 (7.11%) Linux
3 41 (6.62%) Unix
4 35 (5.65%) Windows Server
5 23 (3.72%) Windows Server 2008
6 19 (3.07%) Windows Server 2012
7 15 (2.42%) Windows 7
8 11 (1.78%) Mac OS X
8 11 (1.78%) Windows Server 2003
9 8 (1.29%) Windows 10
10 7 (1.13%) Apple iOS
10 7 (1.13%) Red Hat Enterprise Linux
11 6 (0.97%) Mac OS
12 5 (0.81%) Solaris
13 4 (0.65%) Windows 2000 Server
14 3 (0.48%) Windows Mobile
15 2 (0.32%) AIX
15 2 (0.32%) Android
16 1 (0.16%) CentOS
Processes & Methodologies
1 460 (74.31%) ITIL
2 451 (72.86%) Service Management
3 115 (18.58%) Project Management
4 104 (16.80%) Agile Software Development
5 96 (15.51%) Service Delivery
6 78 (12.60%) ITIL V3
7 72 (11.63%) Stakeholder Management
8 69 (11.15%) Problem Management
9 68 (10.99%) Incident Management
10 67 (10.82%) Continuous Improvement
11 66 (10.66%) Change Management
11 66 (10.66%) DevOps
12 64 (10.34%) Workflow
13 59 (9.53%) Scrum
14 55 (8.89%) PRINCE2
15 48 (7.75%) Disaster Recovery
16 46 (7.43%) Configuration Management
17 43 (6.95%) Process Improvement
18 40 (6.46%) Business Intelligence
19 37 (5.98%) Asset Management
Programming Languages
1 86 (13.89%) JavaScript
2 58 (9.37%) SQL
3 22 (3.55%) C#
4 21 (3.39%) Java
5 15 (2.42%) C
5 15 (2.42%) T-SQL
6 9 (1.45%) Perl
7 8 (1.29%) Ruby
8 7 (1.13%) Shell Script
9 6 (0.97%) Python
10 5 (0.81%) PL/SQL
10 5 (0.81%) PowerShell
11 4 (0.65%) C++
11 4 (0.65%) PHP
12 3 (0.48%) Scala
13 1 (0.16%) Bash Shell
13 1 (0.16%) Data Analysis Expressions (DAX)
13 1 (0.16%) VBA
13 1 (0.16%) VBScript
Qualifications
1 97 (15.67%) Degree
2 37 (5.98%) ITIL Certification
3 36 (5.82%) Security Cleared
4 34 (5.49%) PRINCE2 Certification
5 33 (5.33%) SC Cleared
6 28 (4.52%) Cisco Certification
7 27 (4.36%) ITIL Foundation Certificate
8 19 (3.07%) Microsoft Certification
9 15 (2.42%) MCP
9 15 (2.42%) MCSE
10 14 (2.26%) CCNA
11 12 (1.94%) CCNP
12 10 (1.62%) PMI Certification
13 9 (1.45%) PMP
14 5 (0.81%) DV Cleared
14 5 (0.81%) ISEB
14 5 (0.81%) Oracle Certification
14 5 (0.81%) VMware Certified Professional (VCP)
15 4 (0.65%) CCSA
15 4 (0.65%) JNCIA
Quality Assurance & Compliance
1 90 (14.54%) SLA
2 32 (5.17%) QA
3 11 (1.78%) Data Quality
4 10 (1.62%) COBIT
5 8 (1.29%) PMBOK
6 6 (0.97%) Sarbanes-Oxley
7 4 (0.65%) ISO 9001
7 4 (0.65%) ISO/IEC 12207
7 4 (0.65%) ISO/IEC 27001
7 4 (0.65%) PCI DSS
7 4 (0.65%) Solvency II
8 2 (0.32%) Cyber Essentials
8 2 (0.32%) ISO/IEC 20000
8 2 (0.32%) ISO22301
8 2 (0.32%) PMO
9 1 (0.16%) WCAG
System Software
1 68 (10.99%) Active Directory
2 24 (3.88%) VMware Infrastructure
3 7 (1.13%) Hyper-V
3 7 (1.13%) vSphere
4 6 (0.97%) XenApp
5 5 (0.81%) Docker
6 4 (0.65%) XenDesktop
6 4 (0.65%) XenServer
7 2 (0.32%) Veritas Cluster Server
8 1 (0.16%) Oracle Clusterware
8 1 (0.16%) Oracle RAC
Systems Management
1 20 (3.23%) SCCM
2 7 (1.13%) Nagios
2 7 (1.13%) ZABBIX
3 6 (0.97%) Zenoss
4 4 (0.65%) Puppet
4 4 (0.65%) SCOM
4 4 (0.65%) Tivoli
4 4 (0.65%) vRealize
5 3 (0.48%) BladeLogic
5 3 (0.48%) Control-M
5 3 (0.48%) Opscode Chef
5 3 (0.48%) PowerCLI
6 2 (0.32%) Failover Clustering
6 2 (0.32%) IBM BigFix
6 2 (0.32%) Nessus
6 2 (0.32%) vCenter Server
7 1 (0.16%) NetBackup
7 1 (0.16%) OpenView
7 1 (0.16%) Oracle RMAN
7 1 (0.16%) WSUS
Vendors
1 152 (24.56%) ServiceNow
2 117 (18.90%) Microsoft
3 56 (9.05%) Remedy
4 46 (7.43%) Cisco
5 42 (6.79%) VMware
6 29 (4.68%) Juniper
7 25 (4.04%) Oracle
8 24 (3.88%) BMC
8 24 (3.88%) PagerDuty
9 23 (3.72%) Palo Alto
10 22 (3.55%) HP
11 21 (3.39%) Citrix
12 18 (2.91%) SAP
13 16 (2.58%) Apple
14 15 (2.42%) CheckPoint
14 15 (2.42%) Salesforce.com
15 13 (2.10%) Tableau
16 12 (1.94%) Snow
16 12 (1.94%) Splunk
17 11 (1.78%) Symantec
City, London
Spectrum IT Recruitment (South) Ltd
Salary: £60000 - £80000 per annum + 25% bonus, pension, healthcare
Posted: 10 hours ago
London
Joseph Harry Ltd
Salary: £40000 - £60000 per annum + 20% bonus + 10% pension
Posted: 18 hours ago
London
Cafcass
Posted: 2 days ago
New Malden, Surrey
Michael Page International
Salary: £20000 - £25000 per annum + company benefits
Posted: Yesterday
London
Cafcass
Posted: 2 days ago
London
Colston Consulting
Salary: £70000 - £95000 per annum, Benefits Benefits
Posted: Yesterday
North West London
Peopleworks
Salary: From £60,000 to £65,000 per annum Negotiable + KPI related bonus + Exc
Posted: 5 days ago
City, London
Pro-Quest Resourcing Ltd
Salary: £40000 - £65000 Per Annum + excellent benefits
Posted: 5 days ago
Central London / West End
Pro-Quest Resourcing Ltd
Salary: £40000 - £60000 Per Annum + benefits
Posted: 5 days ago
London
Mortimer Spinks
Salary: £52000 - £60000 per annum
Posted: Yesterday
London
Leidos
Posted: 8 days ago
City, London
ANSON MCCADE
Salary: £55,000 - £75,000
Posted: 5 days ago
City, London
Hudson IT
Salary: £45000 - £55000 per annum + bonus + pension
Posted: 7 hours ago
City, London
Mortimer Spinks
Salary: £52000 - £60000 per annum
Posted: 3 days ago
London
TDA Group
Salary: £40000 - £55000 per annum + bonus and benefits
Posted: 6 days ago
London
Leidos
Posted: 20 days ago
City of London
Interquest - IQ Tech
Salary: £45000 - £75000 per annum
Posted: 8 days ago
London
Leidos
Posted: 21 days ago
City of London
Interquest - IQ Tech
Salary: £75000 - £80000 per annum + Bonus & Benefits
Posted: 8 days ago
London
Leidos
Posted: 13 days ago
Central London / West End
H&R Talent
Salary: From £23,000 to £27,000 per annum
Posted: 6 days ago
City, London
Charles Taylor plc
Salary: Market related
Posted: 7 days ago
London
Leidos
Posted: 26 days ago
London
Leidos
Posted: 14 days ago
London
Ampersand Consulting
Salary: £90000 per annum + Car, Bonus and Benefits
Posted: 27 days ago
London
Montash Limited
Salary: £41000 - £45000 per annum + Benefits
Posted: 22 days ago