The median annual salary for a Help Desk Analyst was £25,000 in advertised job vacancies in London during the 3 months to 26 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Analyst
England / London
3 months to
26 Jun 2017
Same period 2016 Same period 2015
Rank 553 486 588
Rank change year-on-year -67 +102  
Permanent jobs requiring a Help Desk Analyst 60 153 82
As % of all permanent IT jobs advertised in London 0.16% 0.39% 0.18%
As % of the Job Titles category 0.17% 0.40% 0.19%
Number of salaries quoted 53 153 81
Median salary £25,000 £23,500 £26,701
Median salary % change year-on-year +6.38% -11.98%  
90% offered a salary of more than £23,000 £22,000 £21,000
10% offered a salary of more than £30,500 £31,200 £42,500
UK excluding London median salary £22,000 £21,500 £21,000
% change year-on-year +2.32% +2.38%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
London
Permanent job vacancies with a job title containing a recognized job role 34928 37857 42985
As % of all permanent IT job vacancies advertised in London 94.82% 95.93% 95.88%
Number of salaries quoted 28337 32945 36330
Median salary £57,500 £55,000 £55,000
Median salary % change year-on-year +4.54% -  
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £82,500 £80,000 £80,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Help Desk Analyst
Job Vacancy Trend in London

The job posting trend of jobs advertised in London that featured Help Desk Analyst in the job title.

Job vacancy trend for Help Desk Analyst in London

Help Desk Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst in London.

Salary trend for Help Desk Analyst in London

Help Desk Analyst
Salary Histogram in London

The salary distribution of IT jobs citing Help Desk Analyst in London over the 3 months to 26 June 2017.

Salary histogram for Help Desk Analyst in London

Help Desk Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Analyst within the London region over the 3 months to 26 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +23 7 £25,250 -0.98% 2
Help Desk Analyst
England

Help Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 26 June 2017, Help Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Help Desk Analyst in the job title.

1 91 (78.45%) Windows
2 75 (64.66%) Active Directory
3 72 (62.07%) Windows 7
4 63 (54.31%) Microsoft
5 47 (40.52%) Microsoft Office
6 36 (31.03%) Law
7 30 (25.86%) Citrix
8 23 (19.83%) Windows 10
9 20 (17.24%) Office 365
10 19 (16.38%) iManage
11 16 (13.79%) Finance
11 16 (13.79%) Blackberry
11 16 (13.79%) MS Exchange
12 15 (12.93%) Windows XP
13 13 (11.21%) ITIL
14 12 (10.34%) LAN
14 12 (10.34%) WAN
14 12 (10.34%) Legal
15 11 (9.48%) iPhone
15 11 (9.48%) iPad
16 10 (8.62%) Backup Exec
16 10 (8.62%) SCCM
16 10 (8.62%) Norton AntiVirus
16 10 (8.62%) Project Management
16 10 (8.62%) Symantec
17 9 (7.76%) HP
18 7 (6.03%) Smartphone
18 7 (6.03%) Microsoft Certification
19 6 (5.17%) Apple
19 6 (5.17%) Blackberry Enterprise Server

Help Desk Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (13.79%) MS Exchange
2 6 (5.17%) Blackberry Enterprise Server
3 2 (1.72%) Exchange Server 2013
3 2 (1.72%) SharePoint
3 2 (1.72%) Skype for Business
4 1 (0.86%) Exchange Server 2010
4 1 (0.86%) IIS
4 1 (0.86%) SharePoint 2013
4 1 (0.86%) WordPress
Applications
1 47 (40.52%) Microsoft Office
2 3 (2.59%) Microsoft Excel
3 2 (1.72%) Microsoft PowerPoint
3 2 (1.72%) MS Visio
4 1 (0.86%) Acrobat
Business Applications
1 1 (0.86%) Visualfiles
Cloud Services
1 20 (17.24%) Office 365
2 2 (1.72%) Microsoft Azure
Communications & Networking
1 12 (10.34%) LAN
1 12 (10.34%) WAN
2 6 (5.17%) Firewall
2 6 (5.17%) IP Telephony
3 5 (4.31%) DHCP
3 5 (4.31%) DNS
3 5 (4.31%) TCP/IP
3 5 (4.31%) VoIP
4 4 (3.45%) Network Security
5 3 (2.59%) Ethernet
5 3 (2.59%) Internet
6 2 (1.72%) Remote Desktop
6 2 (1.72%) Skype
6 2 (1.72%) VPN
7 1 (0.86%) SAN
7 1 (0.86%) Unified Communications
7 1 (0.86%) WebEx
Database & Business Intelligence
1 2 (1.72%) Oracle Database
1 2 (1.72%) Oracle Database 11g
1 2 (1.72%) SQL Server
Development Applications
1 1 (0.86%) JIRA
General
1 36 (31.03%) Law
2 16 (13.79%) Finance
3 12 (10.34%) Legal
4 6 (5.17%) Banking
5 4 (3.45%) Advertising
5 4 (3.45%) Telecoms
6 1 (0.86%) French Language
6 1 (0.86%) Games
6 1 (0.86%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (0.86%) .NET
1 1 (0.86%) COM
1 1 (0.86%) Ruby on Rails
1 1 (0.86%) XML
Miscellaneous
1 16 (13.79%) Blackberry
2 11 (9.48%) iPad
2 11 (9.48%) iPhone
3 7 (6.03%) Smartphone
4 6 (5.17%) Video Conferencing
5 2 (1.72%) Analytical Skills
6 1 (0.86%) Computer Science
6 1 (0.86%) Digital TV
6 1 (0.86%) PMI
Operating Systems
1 91 (78.45%) Windows
2 72 (62.07%) Windows 7
3 23 (19.83%) Windows 10
4 15 (12.93%) Windows XP
5 6 (5.17%) Windows 8
6 5 (4.31%) Windows Server
6 5 (4.31%) Windows Server 2012
7 3 (2.59%) Android
7 3 (2.59%) Apple iOS
8 2 (1.72%) Mac OS X
8 2 (1.72%) Windows Server 2003
8 2 (1.72%) Windows Server 2008
Processes & Methodologies
1 13 (11.21%) ITIL
2 10 (8.62%) Project Management
3 4 (3.45%) Analytics
3 4 (3.45%) Data Analytics
4 2 (1.72%) Asset Management
4 2 (1.72%) BCP
4 2 (1.72%) Business Continuity
4 2 (1.72%) CRM
4 2 (1.72%) Cybersecurity
4 2 (1.72%) E-Commerce
4 2 (1.72%) Information Security
4 2 (1.72%) People Management
4 2 (1.72%) Security Monitoring
4 2 (1.72%) Vulnerability Scanning
5 1 (0.86%) Agile Software Development
5 1 (0.86%) B2B
5 1 (0.86%) Incident Management
5 1 (0.86%) Stakeholder Management
5 1 (0.86%) Time Management
5 1 (0.86%) User Acceptance Testing
Programming Languages
1 2 (1.72%) SQL
2 1 (0.86%) Ruby
Qualifications
1 7 (6.03%) Microsoft Certification
2 5 (4.31%) MCSE
3 4 (3.45%) Degree
3 4 (3.45%) MCDST
3 4 (3.45%) MCP
3 4 (3.45%) MOS
4 1 (0.86%) ACTC
4 1 (0.86%) CCA
4 1 (0.86%) CCNP
4 1 (0.86%) Cisco Certification
4 1 (0.86%) Citrix Certification
4 1 (0.86%) Computer Science Degree
4 1 (0.86%) ITIL Certification
4 1 (0.86%) MCITP
4 1 (0.86%) MCSA
4 1 (0.86%) PMI Certification
4 1 (0.86%) PMP
4 1 (0.86%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 1 (0.86%) QA
System Software
1 75 (64.66%) Active Directory
2 3 (2.59%) Virtual Servers
2 3 (2.59%) XenApp
2 3 (2.59%) XenDesktop
3 2 (1.72%) VMware Infrastructure
4 1 (0.86%) Virtual Machines
Systems Management
1 10 (8.62%) Backup Exec
1 10 (8.62%) Norton AntiVirus
1 10 (8.62%) SCCM
2 4 (3.45%) WSUS
3 3 (2.59%) XenMobile
4 2 (1.72%) McAfee ePO
Vendors
1 63 (54.31%) Microsoft
2 30 (25.86%) Citrix
3 19 (16.38%) iManage
4 10 (8.62%) Symantec
5 9 (7.76%) HP
6 6 (5.17%) Apple
6 6 (5.17%) Canon
7 5 (4.31%) Cisco
7 5 (4.31%) VMware
8 4 (3.45%) Mitel
8 4 (3.45%) Polycom
9 3 (2.59%) Dell
9 3 (2.59%) Samsung
10 2 (1.72%) Bloomberg
10 2 (1.72%) Interwoven
10 2 (1.72%) LANDesk
10 2 (1.72%) McAfee
10 2 (1.72%) Oracle
10 2 (1.72%) Reuters
10 2 (1.72%) SolarWinds
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