Period
to 24 November 2017

The median annual salary for a Help Desk Analyst was £28,500 in advertised job vacancies in London during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Analyst
England > London
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 718 660 732
Rank change year-on-year -58 +72 -76
Permanent jobs requiring a Help Desk Analyst 120 182 185
As % of all permanent IT jobs advertised in London 0.16% 0.24% 0.21%
As % of the Job Titles category 0.17% 0.25% 0.22%
Number of salaries quoted 121 175 182
London median annual salary £28,500 £24,000 £26,500
Median salary % change year-on-year +18.75% -9.43% +3.92%
10th Percentile £21,250 £21,250 £20,750
90th Percentile £40,000 £36,750 £33,750
England median annual salary £24,000 £23,000 £22,500
% change year-on-year +4.35% +2.22% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 70810 72756 85612
% of permanent IT jobs with a recognized job title 94.38% 95.96% 96.03%
Number of salaries quoted 55762 62800 72698
London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% +4.76%
10th Percentile £33,250 £32,500 £32,000
90th Percentile £90,000 £87,500 £85,000
England median annual salary £50,000 £47,500 £46,500
% change year-on-year +5.26% +2.15% +3.33%

Help Desk Analyst
Job Vacancy Trend in London

Job postings that featured Help Desk Analyst in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Help Desk Analyst in London

Help Desk Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst in London.

Salary trend for Help Desk Analyst in London

Help Desk Analyst
Salary Histogram in London

The salary distribution of IT jobs citing Help Desk Analyst in London over the 6 months to 24 November 2017.

Salary histogram for Help Desk Analyst in London

Help Desk Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Analyst within the London region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +16 24 £30,000 +4.35% 3
West London +13 7 £37,500 +63.04% 1
South London -9 2 £26,750 +18.89%
North London +8 1 £22,250 -3.26%
Help Desk Analyst
England

Help Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 24 November 2017, Help Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Help Desk Analyst in the job title.

1 76 (63.33%) Windows
2 75 (62.50%) Active Directory
3 65 (54.17%) Microsoft Office
4 58 (48.33%) Windows 7
5 53 (44.17%) Microsoft
6 44 (36.67%) Citrix
7 41 (34.17%) Law
8 28 (23.33%) Windows 10
9 24 (20.00%) Office 365
10 23 (19.17%) Windows Server
10 23 (19.17%) VMware
10 23 (19.17%) Blackberry
11 18 (15.00%) Skype for Business
11 18 (15.00%) Cisco
11 18 (15.00%) Finance
12 17 (14.17%) Legal
12 17 (14.17%) MS Exchange
13 15 (12.50%) Banking
14 13 (10.83%) Windows Server 2008
15 12 (10.00%) iPad
15 12 (10.00%) Windows 8
16 11 (9.17%) ITIL
16 11 (9.17%) Bloomberg
16 11 (9.17%) Windows Server 2012
16 11 (9.17%) Eikon
16 11 (9.17%) FactSet
16 11 (9.17%) iPhone
17 9 (7.50%) SQL
17 9 (7.50%) French Language
17 9 (7.50%) German Language

Help Desk Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (15.00%) Skype for Business
2 17 (14.17%) MS Exchange
3 4 (3.33%) Exchange Server 2010
4 2 (1.67%) Blackberry Enterprise Server
4 2 (1.67%) Exchange Server 2013
4 2 (1.67%) SharePoint
Applications
1 65 (54.17%) Microsoft Office
2 3 (2.50%) Microsoft Excel
3 2 (1.67%) Acrobat
3 2 (1.67%) Microsoft PowerPoint
4 1 (0.83%) MS Visio
Business Applications
1 11 (9.17%) Eikon
2 1 (0.83%) Visualfiles
Cloud Services
1 24 (20.00%) Office 365
2 1 (0.83%) Amazon AWS
2 1 (0.83%) Dropbox
2 1 (0.83%) Microsoft Azure
2 1 (0.83%) SaaS
Communications & Networking
1 7 (5.83%) DHCP
1 7 (5.83%) Skype
1 7 (5.83%) Unified Communications
1 7 (5.83%) WebEx
2 5 (4.17%) Remote Desktop
2 5 (4.17%) TCP/IP
3 4 (3.33%) DNS
3 4 (3.33%) Internet
4 3 (2.50%) SAN
4 3 (2.50%) VPN
5 2 (1.67%) LAN
5 2 (1.67%) WAN
6 1 (0.83%) FTP
6 1 (0.83%) HTTP
6 1 (0.83%) IP Telephony
6 1 (0.83%) VLAN
6 1 (0.83%) VoIP
6 1 (0.83%) Wireless
Database & Business Intelligence
1 5 (4.17%) SQL Server
2 1 (0.83%) Big Data
2 1 (0.83%) MySQL
General
1 41 (34.17%) Law
2 18 (15.00%) Finance
3 17 (14.17%) Legal
4 15 (12.50%) Banking
5 9 (7.50%) French Language
5 9 (7.50%) German Language
6 7 (5.83%) Telecoms
7 1 (0.83%) Back Office
7 1 (0.83%) Manufacturing
7 1 (0.83%) Publishing
7 1 (0.83%) Retail
7 1 (0.83%) Spanish Language
Libraries, Frameworks & Software Standards
1 3 (2.50%) COM
2 1 (0.83%) PRADO
2 1 (0.83%) XML
2 1 (0.83%) XSLT
Miscellaneous
1 23 (19.17%) Blackberry
2 12 (10.00%) iPad
3 11 (9.17%) iPhone
4 8 (6.67%) Video Conferencing
5 3 (2.50%) Analytical Skills
5 3 (2.50%) Smartphone
6 2 (1.67%) Computer Science
7 1 (0.83%) Derivative
7 1 (0.83%) Enterprise Software
7 1 (0.83%) Fintech
7 1 (0.83%) Management Information System
7 1 (0.83%) Social Media
Operating Systems
1 76 (63.33%) Windows
2 58 (48.33%) Windows 7
3 28 (23.33%) Windows 10
4 23 (19.17%) Windows Server
5 13 (10.83%) Windows Server 2008
6 12 (10.00%) Windows 8
7 11 (9.17%) Windows Server 2012
8 4 (3.33%) Android
9 3 (2.50%) Windows Server 2003
9 3 (2.50%) Windows XP
10 2 (1.67%) Linux
11 1 (0.83%) CentOS
Processes & Methodologies
1 11 (9.17%) ITIL
2 8 (6.67%) B2B
2 8 (6.67%) Incident Management
3 4 (3.33%) Runbook
4 2 (1.67%) Fault Analysis
4 2 (1.67%) Performance Monitoring
4 2 (1.67%) Problem Management
4 2 (1.67%) Service Management
4 2 (1.67%) Time Management
5 1 (0.83%) Analytics
5 1 (0.83%) Asset Management
5 1 (0.83%) Change Control
5 1 (0.83%) CRM
5 1 (0.83%) Data Analytics
5 1 (0.83%) Investment Management
5 1 (0.83%) ITIL V3
5 1 (0.83%) Service Delivery
Programming Languages
1 9 (7.50%) SQL
2 4 (3.33%) PowerShell
Qualifications
1 7 (5.83%) Degree
2 5 (4.17%) CCNA
2 5 (4.17%) Cisco Certification
3 4 (3.33%) A+ Certification
4 3 (2.50%) ITIL Foundation Certificate
4 3 (2.50%) Microsoft Certification
5 2 (1.67%) ITIL Certification
5 2 (1.67%) MCSA
5 2 (1.67%) MCSE
6 1 (0.83%) Computer Science Degree
6 1 (0.83%) MCDST
6 1 (0.83%) MCITP
6 1 (0.83%) MCP
6 1 (0.83%) MOS
Quality Assurance & Compliance
1 3 (2.50%) SLA
System Software
1 75 (62.50%) Active Directory
2 8 (6.67%) VMware Infrastructure
3 4 (3.33%) Virtual Servers
3 4 (3.33%) vSphere
4 3 (2.50%) Hyper-V
5 2 (1.67%) VMware ESXi
Vendors
1 53 (44.17%) Microsoft
2 44 (36.67%) Citrix
3 23 (19.17%) VMware
4 18 (15.00%) Cisco
5 11 (9.17%) Bloomberg
5 11 (9.17%) FactSet
6 7 (5.83%) iManage
7 4 (3.33%) Apple
7 4 (3.33%) Sophos
8 3 (2.50%) Salesforce.com
9 2 (1.67%) Adobe
9 2 (1.67%) Juniper
9 2 (1.67%) SonicWALL
10 1 (0.83%) Dell
10 1 (0.83%) HP
10 1 (0.83%) IBM
10 1 (0.83%) Intel
10 1 (0.83%) Interwoven
10 1 (0.83%) LANDesk
10 1 (0.83%) Red Hat