Period
to 27 January 2020

The table below provides summary statistics for permanent job vacancies advertised in London with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 27 January 2020 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

ServiceNow
England > London
6 months to
27 Jan 2020
Same period 2019 Same period 2018
Rank 235 312 408
Rank change year-on-year +77 +96 +22
Permanent jobs citing ServiceNow 749 629 502
As % of all permanent IT jobs advertised in London 1.47% 1.01% 0.72%
As % of the Vendors category 3.55% 2.40% 1.67%
Number of salaries quoted 615 479 352
London median annual salary £65,000 £57,500 £57,500
Median salary % change year-on-year +13.04% - +4.55%
10th Percentile £33,750 £32,500 £30,150
90th Percentile £85,000 £80,000 £83,750
England median annual salary £60,000 £55,000 £50,000
% change year-on-year +9.09% +10.00% -4.76%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services advertised in London.

All Vendors
London
Permanent vacancies with a requirement for knowledge or experience of vendor products and services 21,101 26,172 29,971
As % of all permanent IT jobs advertised in London 41.44% 42.03% 43.14%
Number of salaries quoted 16,371 20,440 23,793
London median annual salary £60,000 £60,000 £55,000
Median salary % change year-on-year - +9.09% -
10th Percentile £32,000 £32,000 £31,750
90th Percentile £95,000 £91,250 £85,000
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +1.06%

ServiceNow
Job Vacancy Trend in London

Job postings citing ServiceNow as a percentage of all IT jobs advertised in London.

Job vacancy trend for ServiceNow in London

ServiceNow
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ServiceNow in London.

Salary trend for ServiceNow in London

ServiceNow
Salary Histogram in London

The salary distribution of IT jobs citing ServiceNow in London over the 6 months to 27 January 2020.

Salary histogram for ServiceNow in London

ServiceNow
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the London region over the 6 months to 27 January 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +13 89 £70,000 +27.27% 15
South London +25 25 £65,000 +28.09% 2
West London +20 13 £35,000 +22.81% 6
East London +9 2 £37,500 +7.91% 2
North London - 2 - -
ServiceNow
England

For the 6 months to 27 January 2020, IT jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for ServiceNow.

1 354 (47.26%) ITIL
2 255 (34.05%) Service Management
3 244 (32.58%) ITSM
4 171 (22.83%) Windows
5 154 (20.56%) Finance
6 135 (18.02%) JavaScript
7 125 (16.69%) Microsoft
8 112 (14.95%) Active Directory
9 99 (13.22%) PowerShell
10 98 (13.08%) HTML
11 91 (12.15%) XML
12 90 (12.02%) Unix
13 89 (11.88%) Agile Software Development
14 83 (11.08%) ITIL Certification
15 81 (10.81%) Linux
16 80 (10.68%) Problem-Solving
17 78 (10.41%) Windows 10
18 74 (9.88%) Office 365
19 72 (9.61%) SQL
20 71 (9.48%) Splunk
21 70 (9.35%) Azure
22 69 (9.21%) Stakeholder Management
23 66 (8.81%) AWS
24 63 (8.41%) Windows Server
25 62 (8.28%) SLA
26 61 (8.14%) Degree
27 60 (8.01%) Microsoft Office
28 59 (7.88%) Security Operations
29 57 (7.61%) Windows 7
30 56 (7.48%) Oracle

ServiceNow
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (4.14%) SharePoint
2 20 (2.67%) MS Exchange
3 18 (2.40%) CMS
4 13 (1.74%) Skype for Business
5 12 (1.60%) Confluence
6 11 (1.47%) Apache
6 11 (1.47%) IIS
6 11 (1.47%) nginx
7 10 (1.34%) Exchange Server 2007
8 6 (0.80%) Exchange Server 2013
9 5 (0.67%) SharePoint 2010
10 1 (0.13%) Exchange Server 2010
10 1 (0.13%) Oracle Workflow
Applications
1 60 (8.01%) Microsoft Office
2 18 (2.40%) Microsoft Excel
2 18 (2.40%) Microsoft PowerPoint
3 3 (0.40%) Acrobat
4 2 (0.27%) Spreadsheet
5 1 (0.13%) 3ds Max
5 1 (0.13%) Adobe Creative Suite
5 1 (0.13%) Adobe Illustrator
5 1 (0.13%) InDesign
5 1 (0.13%) Microsoft Project
5 1 (0.13%) MicroStation
5 1 (0.13%) Photoshop
5 1 (0.13%) Revit
Business Applications
1 23 (3.07%) Remedy ITSM
2 14 (1.87%) Salerio
3 9 (1.20%) Dynamics AX
4 6 (0.80%) NetSuite
5 2 (0.27%) CSG Singleview
5 2 (0.27%) Eikon
5 2 (0.27%) Salesforce.com CRM
6 1 (0.13%) Oracle Applications
6 1 (0.13%) Oracle CRM On Demand
6 1 (0.13%) Siebel CRM
Cloud Services
1 74 (9.88%) Office 365
2 70 (9.35%) Azure
3 66 (8.81%) AWS
4 31 (4.14%) SaaS
5 22 (2.94%) Azure Active Directory
6 19 (2.54%) GCP
7 14 (1.87%) GitHub
8 12 (1.60%) Datadog
9 11 (1.47%) IaaS
10 10 (1.34%) Cloud Computing
11 9 (1.20%) Azure Data Factory
12 4 (0.53%) OneDrive
13 3 (0.40%) Amazon EC2
13 3 (0.40%) Amazon S3
13 3 (0.40%) Dynamics 365
13 3 (0.40%) Salesforce Service Cloud
14 2 (0.27%) AWS CloudFormation
14 2 (0.27%) Mimecast
14 2 (0.27%) Virtual Private Cloud
15 1 (0.13%) Adobe Creative Cloud
Communications & Networking
1 31 (4.14%) SSL
2 30 (4.01%) DNS
3 26 (3.47%) VPN
4 25 (3.34%) Firewall
5 21 (2.80%) DHCP
5 21 (2.80%) Internet
5 21 (2.80%) LAN
6 18 (2.40%) HTTP
7 15 (2.00%) DMZ
8 14 (1.87%) Skype
8 14 (1.87%) TCP/IP
9 13 (1.74%) WAN
10 12 (1.60%) VoIP
11 10 (1.34%) WebEx
12 9 (1.20%) Software-Defined Networking
13 6 (0.80%) SMTP
14 5 (0.67%) Unified Communications
15 4 (0.53%) Softphone
15 4 (0.53%) Wireless
16 2 (0.27%) SAN
Database & Business Intelligence
1 47 (6.28%) SQL Server
2 20 (2.67%) SQL Server Integration Services
3 15 (2.00%) Big Data
4 13 (1.74%) DB2
4 13 (1.74%) SQL Server Analysis Services
5 9 (1.20%) Cosmos DB
6 7 (0.93%) NoSQL
6 7 (0.93%) SQL Server 2005
6 7 (0.93%) SQL Server 2017
6 7 (0.93%) SQL Server Reporting Services
7 6 (0.80%) SQL Server 2008
8 3 (0.40%) Amazon RDS
8 3 (0.40%) Oracle Reports
9 2 (0.27%) MySQL
Development Applications
1 38 (5.07%) JIRA
2 32 (4.27%) Jenkins
3 17 (2.27%) Octopus Deploy
4 13 (1.74%) PhantomJS
5 11 (1.47%) Sonatype Nexus
5 11 (1.47%) TeamCity
6 9 (1.20%) Git (software)
7 6 (0.80%) Atlassian Bamboo
7 6 (0.80%) GoCD
7 6 (0.80%) IBM UrbanCode
7 6 (0.80%) Subversion
7 6 (0.80%) Team Foundation Server
8 2 (0.27%) AdminStudio
8 2 (0.27%) MSI
General
1 154 (20.56%) Finance
2 43 (5.74%) Legal
3 35 (4.67%) Banking
4 33 (4.41%) Law
5 30 (4.01%) Pharmaceutical
6 19 (2.54%) Billing
7 17 (2.27%) Marketing
8 12 (1.60%) Front Office
9 7 (0.93%) Retail
10 4 (0.53%) Publishing
10 4 (0.53%) Telecoms
11 2 (0.27%) Financial Institution
11 2 (0.27%) Investment Banking
12 1 (0.13%) Aerospace
12 1 (0.13%) Games
Job Titles
1 162 (21.63%) Analyst
2 106 (14.15%) Consultant
3 101 (13.48%) Developer
4 92 (12.28%) ServiceNow Developer
5 76 (10.15%) ServiceNow Consultant
6 66 (8.81%) Support Analyst
7 53 (7.08%) Technical Consultant
8 47 (6.28%) Business Analyst
9 43 (5.74%) Administrator
10 41 (5.47%) Applications Support
11 39 (5.21%) Architect
11 39 (5.21%) Support Engineer
12 31 (4.14%) Service Manager
13 25 (3.34%) Desktop Support
13 25 (3.34%) Engagement Manager
14 23 (3.07%) Applications Support Analyst
14 23 (3.07%) Service Analyst
14 23 (3.07%) Team Leader
15 22 (2.94%) Trainer
16 21 (2.80%) Lead Architect
Libraries, Frameworks & Software Standards
1 98 (13.08%) HTML
2 91 (12.15%) XML
3 50 (6.68%) Web Services
4 45 (6.01%) CSS
5 42 (5.61%) .NET
6 41 (5.47%) LDAP
7 40 (5.34%) AngularJS
8 37 (4.94%) Ajax
9 24 (3.20%) Node.js
10 21 (2.80%) Elastic Stack
11 20 (2.67%) SOAP
12 18 (2.40%) REST
13 17 (2.27%) Sensu
14 15 (2.00%) Kafka
15 14 (1.87%) Regular Expression
16 9 (1.20%) ADO
17 1 (0.13%) Twitter Bootstrap
17 1 (0.13%) WSDL
17 1 (0.13%) XHTML
17 1 (0.13%) XMPP
Miscellaneous
1 46 (6.14%) Analytical Skills
2 45 (6.01%) Management Information System
3 21 (2.80%) CMDB
4 19 (2.54%) Video Conferencing
5 18 (2.40%) Equities
6 15 (2.00%) Derivative
7 14 (1.87%) Reinsurance
7 14 (1.87%) SWIFT
7 14 (1.87%) User Experience
8 13 (1.74%) AS400
8 13 (1.74%) iSeries
9 11 (1.47%) Security Operations Centre
9 11 (1.47%) Self-Motivation
10 10 (1.34%) Data Centre
11 9 (1.20%) Smartphone
12 7 (0.93%) Digital Media
13 6 (0.80%) BYOD
13 6 (0.80%) Enterprise Software
14 5 (0.67%) Client/Server
15 4 (0.53%) Replication
Operating Systems
1 171 (22.83%) Windows
2 90 (12.02%) Unix
3 81 (10.81%) Linux
4 78 (10.41%) Windows 10
5 63 (8.41%) Windows Server
6 57 (7.61%) Windows 7
7 24 (3.20%) Windows Server 2008
8 22 (2.94%) Apple iOS
8 22 (2.94%) Solaris
9 20 (2.67%) Android
10 7 (0.93%) Windows Server 2012
11 4 (0.53%) Mac OS X
11 4 (0.53%) Windows 8
12 1 (0.13%) Mac OS
12 1 (0.13%) Red Hat Enterprise Linux
Processes & Methodologies
1 354 (47.26%) ITIL
2 255 (34.05%) Service Management
3 244 (32.58%) ITSM
4 89 (11.88%) Agile Software Development
5 80 (10.68%) Problem-Solving
6 69 (9.21%) Stakeholder Management
7 59 (7.88%) Security Operations
8 51 (6.81%) Incident Management
9 50 (6.68%) Change Management
10 48 (6.41%) Collaborative Working
10 48 (6.41%) DevOps
11 44 (5.87%) Asset Management
12 40 (5.34%) Information Security
12 40 (5.34%) Problem Management
12 40 (5.34%) Stakeholder Engagement
13 38 (5.07%) Configuration Management
14 37 (4.94%) ITIL V3
15 35 (4.67%) Computer Science
16 34 (4.54%) Presales
16 34 (4.54%) Service Delivery
Programming Languages
1 135 (18.02%) JavaScript
2 99 (13.22%) PowerShell
3 72 (9.61%) SQL
4 37 (4.94%) Java
5 36 (4.81%) Bash Shell
6 25 (3.34%) C#
7 22 (2.94%) C
8 19 (2.54%) Python
9 15 (2.00%) PHP
10 14 (1.87%) C++
10 14 (1.87%) Perl
11 13 (1.74%) Go
11 13 (1.74%) RPG
12 9 (1.20%) Ruby
13 2 (0.27%) Shell Script
14 1 (0.13%) VB
14 1 (0.13%) VBA
Qualifications
1 83 (11.08%) ITIL Certification
2 61 (8.14%) Degree
3 44 (5.87%) Microsoft Certification
4 34 (4.54%) MCP
5 22 (2.94%) ITIL Foundation Certificate
6 17 (2.27%) Computer Science Degree
7 15 (2.00%) RHCE
8 13 (1.74%) MCSE
9 12 (1.60%) CISM
9 12 (1.60%) CISSP
10 11 (1.47%) MCSA
11 6 (0.80%) Cisco Certification
12 5 (0.67%) CCNP
13 4 (0.53%) A+ Certification
13 4 (0.53%) CCNA
13 4 (0.53%) Security Cleared
14 3 (0.40%) SC Cleared
15 1 (0.13%) ACSP
15 1 (0.13%) DCSE
15 1 (0.13%) MOS
Quality Assurance & Compliance
1 62 (8.28%) SLA
2 15 (2.00%) GDPR
2 15 (2.00%) ISO/IEC 27001
3 12 (1.60%) Cyber Essentials
4 11 (1.47%) Cyber Essentials PLUS
5 10 (1.34%) Sarbanes-Oxley
6 4 (0.53%) COBIT
7 3 (0.40%) Data Quality
8 2 (0.27%) QA
9 1 (0.13%) ITGC
9 1 (0.13%) P3O
System Software
1 112 (14.95%) Active Directory
2 37 (4.94%) VMware Infrastructure
3 15 (2.00%) Firmware
3 15 (2.00%) NFS
4 11 (1.47%) VMware Workstation
5 7 (0.93%) Hyper-V
5 7 (0.93%) XenApp
6 6 (0.80%) Docker
6 6 (0.80%) XenDesktop
7 4 (0.53%) Microsoft App-V
8 3 (0.40%) Virtual Machines
8 3 (0.40%) vSphere
9 2 (0.27%) Xen
10 1 (0.13%) OpenAM
Systems Management
1 49 (6.54%) Ansible
2 31 (4.14%) Nagios
3 23 (3.07%) Tivoli
4 22 (2.94%) Puppet
5 21 (2.80%) Opscode Chef
5 21 (2.80%) Single Sign-On
6 20 (2.67%) SCCM
7 19 (2.54%) Terraform
8 18 (2.40%) Microsoft Intune
9 17 (2.27%) Automic
9 17 (2.27%) Grafana
9 17 (2.27%) SCOM
10 14 (1.87%) Kubernetes
11 9 (1.20%) AirWatch
12 7 (0.93%) Data Guard
12 7 (0.93%) HP UCMDB
13 6 (0.80%) Consul
13 6 (0.80%) Rundeck
14 4 (0.53%) Cisco CUCM
15 2 (0.27%) NetBackup
Vendors
1 125 (16.69%) Microsoft
2 71 (9.48%) Splunk
3 56 (7.48%) Oracle
4 47 (6.28%) VMware
5 35 (4.67%) HP
6 32 (4.27%) Citrix
7 28 (3.74%) Apple
8 26 (3.47%) Remedy
9 25 (3.34%) BMC
10 18 (2.40%) Salesforce.com
10 18 (2.40%) Symantec
11 16 (2.14%) IBM
12 13 (1.74%) Cisco
12 13 (1.74%) CyberArk
12 13 (1.74%) Google
12 13 (1.74%) WorldPay
13 8 (1.07%) Sybase
14 7 (0.93%) CA
14 7 (0.93%) iManage
14 7 (0.93%) Nimsoft