Period
to 14 November 2019

The table below provides summary statistics for permanent job vacancies advertised in London with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 14 November 2019 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

ServiceNow
England > London
6 months to
14 Nov 2019
Same period 2018 Same period 2017
Rank 238 343 408
Rank change year-on-year +105 +65 +50
Permanent jobs citing ServiceNow 786 601 556
As % of all permanent IT jobs advertised in London 1.43% 0.89% 0.73%
As % of the Vendors category 3.46% 2.13% 1.69%
Number of salaries quoted 636 433 340
London median annual salary £65,000 £55,000 £60,000
Median salary % change year-on-year +18.18% -8.33% +9.09%
10th Percentile £33,750 £31,250 £35,000
90th Percentile £85,000 £80,000 £82,500
England median annual salary £55,000 £50,000 £53,250
% change year-on-year +10.00% -6.10% +1.43%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services advertised in London.

All Vendors
London
Permanent vacancies with a requirement for knowledge or experience of vendor products and services 22,741 28,246 32,898
As % of all permanent IT jobs advertised in London 41.50% 41.82% 43.37%
Number of salaries quoted 17,706 22,303 24,889
London median annual salary £60,000 £60,000 £55,000
Median salary % change year-on-year - +9.09% -
10th Percentile £32,000 £31,250 £31,250
90th Percentile £93,750 £90,000 £85,000
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -

ServiceNow
Job Vacancy Trend in London

Job postings citing ServiceNow as a percentage of all IT jobs advertised in London.

Job vacancy trend for ServiceNow in London

ServiceNow
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ServiceNow in London.

Salary trend for ServiceNow in London

ServiceNow
Salary Histogram in London

The salary distribution of IT jobs citing ServiceNow in London over the 6 months to 14 November 2019.

Salary histogram for ServiceNow in London

ServiceNow
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the London region over the 6 months to 14 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -6 94 £67,500 +22.73% 12
South London +23 24 £60,000 +41.90%
West London +5 4 £35,000 -12.50% 4
East London +16 2 £37,500 -42.31%
ServiceNow
England

For the 6 months to 14 November 2019, IT jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for ServiceNow.

1 319 (40.59%) ITIL
2 241 (30.66%) ITSM
3 237 (30.15%) Service Management
4 166 (21.12%) Windows
5 156 (19.85%) Finance
6 135 (17.18%) Microsoft
7 128 (16.28%) JavaScript
8 117 (14.89%) Active Directory
9 99 (12.60%) Problem-Solving
10 92 (11.70%) Linux
10 92 (11.70%) Azure
11 91 (11.58%) HTML
12 90 (11.45%) Splunk
13 89 (11.32%) Office 365
14 88 (11.20%) Unix
15 80 (10.18%) Security Operations
16 75 (9.54%) ITIL Certification
16 75 (9.54%) AWS
17 73 (9.29%) PowerShell
17 73 (9.29%) Agile Software Development
18 70 (8.91%) SLA
19 68 (8.65%) XML
19 68 (8.65%) Ansible
20 63 (8.02%) Stakeholder Management
21 62 (7.89%) Windows 10
22 61 (7.76%) Incident Management
23 60 (7.63%) Microsoft Office
24 56 (7.12%) DevOps
25 53 (6.74%) Service Delivery
26 52 (6.62%) Cybersecurity

ServiceNow
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (3.56%) SharePoint
2 23 (2.93%) MS Exchange
3 15 (1.91%) IIS
4 13 (1.65%) Skype for Business
5 11 (1.40%) Confluence
6 8 (1.02%) Exchange Server 2007
7 7 (0.89%) Apache
7 7 (0.89%) CMS
7 7 (0.89%) nginx
8 6 (0.76%) Exchange Server 2013
9 5 (0.64%) SharePoint 2010
10 3 (0.38%) Exchange Server 2010
10 3 (0.38%) SharePoint 2013
11 1 (0.13%) Elasticsearch
11 1 (0.13%) IBM Notes
Applications
1 60 (7.63%) Microsoft Office
2 26 (3.31%) Microsoft Excel
3 20 (2.54%) Microsoft PowerPoint
4 3 (0.38%) Acrobat
5 2 (0.25%) Spreadsheet
6 1 (0.13%) 3ds Max
6 1 (0.13%) Adobe Illustrator
6 1 (0.13%) InDesign
6 1 (0.13%) Microsoft Project
6 1 (0.13%) MicroStation
6 1 (0.13%) MS Visio
6 1 (0.13%) Photoshop
6 1 (0.13%) Revit
Business Applications
1 31 (3.94%) Remedy ITSM
2 15 (1.91%) Dynamics AX
3 7 (0.89%) NetSuite
4 4 (0.51%) Salesforce.com CRM
5 3 (0.38%) Eloqua
6 2 (0.25%) CSG Singleview
6 2 (0.25%) Eikon
7 1 (0.13%) Dynamics NAV
7 1 (0.13%) Magento
7 1 (0.13%) Oracle EBS
7 1 (0.13%) Oracle ERP
7 1 (0.13%) Oracle Financials
7 1 (0.13%) Siebel CRM
Cloud Services
1 92 (11.70%) Azure
2 89 (11.32%) Office 365
3 75 (9.54%) AWS
4 38 (4.83%) GCP
5 32 (4.07%) SaaS
6 26 (3.31%) Azure Active Directory
7 9 (1.15%) GitHub
8 8 (1.02%) Dynamics 365
8 8 (1.02%) IaaS
8 8 (1.02%) OneDrive
9 7 (0.89%) Cloud Computing
10 6 (0.76%) Amazon EC2
10 6 (0.76%) Amazon S3
10 6 (0.76%) Azure Data Factory
11 5 (0.64%) AWS CloudFormation
11 5 (0.64%) OpenShift
11 5 (0.64%) Virtual Private Cloud
12 4 (0.51%) Amazon ECS
13 3 (0.38%) Adobe Creative Cloud
13 3 (0.38%) Power Platform
Communications & Networking
1 30 (3.82%) DNS
2 23 (2.93%) DHCP
3 21 (2.67%) VPN
4 20 (2.54%) Firewall
5 17 (2.16%) SSL
6 16 (2.04%) LAN
7 15 (1.91%) DMZ
7 15 (1.91%) Skype
8 14 (1.78%) TCP/IP
8 14 (1.78%) WAN
9 10 (1.27%) Internet
10 9 (1.15%) HTTP
10 9 (1.15%) Wireless
11 6 (0.76%) SMTP
11 6 (0.76%) Software-Defined Networking
11 6 (0.76%) Unified Communications
12 5 (0.64%) Softphone
12 5 (0.64%) VoIP
13 3 (0.38%) NAS
13 3 (0.38%) WebEx
Database & Business Intelligence
1 35 (4.45%) SQL Server
2 15 (1.91%) Big Data
3 11 (1.40%) SQL Server Integration Services
4 7 (0.89%) NoSQL
4 7 (0.89%) SQL Server 2005
4 7 (0.89%) SQL Server 2017
4 7 (0.89%) SQL Server Reporting Services
5 6 (0.76%) Amazon RDS
5 6 (0.76%) Cosmos DB
5 6 (0.76%) Relational Database
6 4 (0.51%) DB2
6 4 (0.51%) MySQL
6 4 (0.51%) SQL Server Analysis Services
7 3 (0.38%) Power BI
8 2 (0.25%) Oracle Reports
9 1 (0.13%) Data Warehouse
9 1 (0.13%) PostgreSQL
9 1 (0.13%) RDBMS
Development Applications
1 50 (6.36%) Jenkins
2 36 (4.58%) JIRA
3 24 (3.05%) Git (software)
3 24 (3.05%) Octopus Deploy
4 20 (2.54%) PhantomJS
5 18 (2.29%) Atlassian Bamboo
5 18 (2.29%) Subversion
6 17 (2.16%) GoCD
6 17 (2.16%) IBM UrbanCode
6 17 (2.16%) Team Foundation Server
7 12 (1.53%) TeamCity
8 8 (1.02%) Sonatype Nexus
9 5 (0.64%) Maven
10 2 (0.25%) AdminStudio
10 2 (0.25%) MSI
11 1 (0.13%) Hudson
General
1 156 (19.85%) Finance
2 49 (6.23%) Banking
3 41 (5.22%) Law
4 30 (3.82%) Legal
5 29 (3.69%) Pharmaceutical
6 14 (1.78%) Marketing
7 12 (1.53%) Front Office
8 10 (1.27%) Billing
8 10 (1.27%) Retail
9 8 (1.02%) Investment Banking
10 4 (0.51%) Advertising
10 4 (0.51%) Publishing
10 4 (0.51%) Telecoms
11 3 (0.38%) Financial Institution
12 1 (0.13%) Aerospace
12 1 (0.13%) Manufacturing
Job Titles
1 169 (21.50%) Analyst
2 101 (12.85%) Consultant
2 101 (12.85%) Developer
3 91 (11.58%) ServiceNow Developer
4 68 (8.65%) ServiceNow Consultant
5 58 (7.38%) Support Analyst
6 52 (6.62%) Technical Consultant
7 47 (5.98%) Business Analyst
8 43 (5.47%) Support Engineer
9 42 (5.34%) Architect
10 41 (5.22%) Administrator
11 38 (4.83%) Service Analyst
11 38 (4.83%) Service Manager
12 31 (3.94%) IT Manager
13 30 (3.82%) Applications Support
14 26 (3.31%) Trainer
15 24 (3.05%) DevOps Engineer
16 22 (2.80%) IT Analyst
16 22 (2.80%) Security Engineer
16 22 (2.80%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 91 (11.58%) HTML
2 68 (8.65%) XML
3 39 (4.96%) AngularJS
4 34 (4.33%) Web Services
5 31 (3.94%) LDAP
6 27 (3.44%) CSS
6 27 (3.44%) Node.js
7 18 (2.29%) .NET
8 17 (2.16%) Elastic Stack
9 15 (1.91%) Kafka
10 14 (1.78%) Ajax
11 10 (1.27%) REST
11 10 (1.27%) SOAP
12 6 (0.76%) ADO
13 3 (0.38%) HTML5
14 2 (0.25%) JSON
15 1 (0.13%) JPA
15 1 (0.13%) RESTful
15 1 (0.13%) SAP PI
15 1 (0.13%) XMPP
Miscellaneous
1 47 (5.98%) Analytical Skills
2 42 (5.34%) Management Information System
3 23 (2.93%) Video Conferencing
4 22 (2.80%) CMDB
5 17 (2.16%) User Experience
6 15 (1.91%) Security Operations Centre
7 12 (1.53%) Self-Motivation
8 9 (1.15%) Smartphone
9 8 (1.02%) Data Centre
9 8 (1.02%) Digital Media
10 6 (0.76%) BYOD
11 5 (0.64%) Enterprise Software
11 5 (0.64%) Reinsurance
12 4 (0.51%) AS400
12 4 (0.51%) Clustering
12 4 (0.51%) iSeries
12 4 (0.51%) Replication
13 3 (0.38%) Blackberry
13 3 (0.38%) Mobile Computing
13 3 (0.38%) Social Media
Operating Systems
1 166 (21.12%) Windows
2 92 (11.70%) Linux
3 88 (11.20%) Unix
4 62 (7.89%) Windows 10
5 49 (6.23%) Windows 7
6 46 (5.85%) Windows Server
7 25 (3.18%) Apple iOS
8 24 (3.05%) Android
9 22 (2.80%) Solaris
10 16 (2.04%) Windows Server 2012
11 7 (0.89%) Windows 8
12 6 (0.76%) Mac OS X
12 6 (0.76%) Windows Server 2008
13 3 (0.38%) Red Hat Enterprise Linux
14 2 (0.25%) Mac OS
15 1 (0.13%) Windows Mobile
Processes & Methodologies
1 319 (40.59%) ITIL
2 241 (30.66%) ITSM
3 237 (30.15%) Service Management
4 99 (12.60%) Problem-Solving
5 80 (10.18%) Security Operations
6 73 (9.29%) Agile Software Development
7 63 (8.02%) Stakeholder Management
8 61 (7.76%) Incident Management
9 56 (7.12%) DevOps
10 53 (6.74%) Service Delivery
11 52 (6.62%) Cybersecurity
12 48 (6.11%) Information Security
13 44 (5.60%) Continuous Integration
14 41 (5.22%) Problem Management
15 40 (5.09%) ITIL V3
16 37 (4.71%) Change Management
16 37 (4.71%) Collaborative Working
16 37 (4.71%) SIEM
17 36 (4.58%) Analytics
18 34 (4.33%) Asset Management
Programming Languages
1 128 (16.28%) JavaScript
2 73 (9.29%) PowerShell
3 45 (5.73%) SQL
4 43 (5.47%) Java
5 40 (5.09%) Bash Shell
6 30 (3.82%) Python
7 23 (2.93%) C
8 20 (2.54%) C++
8 20 (2.54%) Go
9 18 (2.29%) C#
10 16 (2.04%) PHP
11 13 (1.65%) Perl
12 6 (0.76%) Ruby
13 4 (0.51%) RPG
14 3 (0.38%) Shell Script
15 1 (0.13%) PL/SQL
15 1 (0.13%) T-SQL
15 1 (0.13%) VB
15 1 (0.13%) VBA
Qualifications
1 75 (9.54%) ITIL Certification
2 43 (5.47%) Degree
3 37 (4.71%) Microsoft Certification
4 28 (3.56%) MCP
5 24 (3.05%) ITIL Foundation Certificate
6 15 (1.91%) RHCE
7 14 (1.78%) CISM
7 14 (1.78%) CISSP
8 11 (1.40%) MCSE
9 7 (0.89%) A+ Certification
9 7 (0.89%) Cisco Certification
9 7 (0.89%) Security Cleared
10 6 (0.76%) CCNP
10 6 (0.76%) Computer Science Degree
10 6 (0.76%) MCSA
11 5 (0.64%) CCNA
11 5 (0.64%) SC Cleared
12 3 (0.38%) RHCSA
13 2 (0.25%) MCTS
13 2 (0.25%) Network+ Certification
Quality Assurance & Compliance
1 70 (8.91%) SLA
2 19 (2.42%) ISO/IEC 27001
3 14 (1.78%) Cyber Essentials
4 13 (1.65%) Cyber Essentials PLUS
5 12 (1.53%) GDPR
6 11 (1.40%) QA
7 8 (1.02%) COBIT
8 4 (0.51%) Data Quality
9 1 (0.13%) ITGC
9 1 (0.13%) P3O
System Software
1 117 (14.89%) Active Directory
2 23 (2.93%) VMware Infrastructure
3 20 (2.54%) Firmware
4 17 (2.16%) Docker
5 15 (1.91%) Hyper-V
5 15 (1.91%) NFS
6 11 (1.40%) XenApp
7 9 (1.15%) VMware Workstation
8 7 (0.89%) XenDesktop
9 5 (0.64%) BitLocker
9 5 (0.64%) Xen
10 4 (0.51%) Microsoft App-V
10 4 (0.51%) vSphere
11 3 (0.38%) Virtual Machines
12 2 (0.25%) Virtual Servers
13 1 (0.13%) OpenAM
Systems Management
1 68 (8.65%) Ansible
2 42 (5.34%) Opscode Chef
2 42 (5.34%) Puppet
3 37 (4.71%) Terraform
4 32 (4.07%) SCCM
5 24 (3.05%) Tivoli
6 22 (2.80%) Microsoft Intune
7 21 (2.67%) Kubernetes
8 17 (2.16%) Consul
8 17 (2.16%) Rundeck
9 11 (1.40%) Single Sign-On
10 8 (1.02%) Nagios
11 7 (0.89%) Data Guard
12 3 (0.38%) Cisco CUCM
13 2 (0.25%) NetBackup
14 1 (0.13%) AirWatch
14 1 (0.13%) Cisco UCCX
14 1 (0.13%) HP UCMDB
14 1 (0.13%) SAP Afaria
14 1 (0.13%) WSUS
Vendors
1 135 (17.18%) Microsoft
2 90 (11.45%) Splunk
3 41 (5.22%) Oracle
4 34 (4.33%) Remedy
5 33 (4.20%) Apple
5 33 (4.20%) Citrix
6 31 (3.94%) VMware
7 27 (3.44%) BMC
8 25 (3.18%) Salesforce.com
8 25 (3.18%) Symantec
9 22 (2.80%) Google
9 22 (2.80%) HP
10 20 (2.54%) CyberArk
11 17 (2.16%) Delphix
11 17 (2.16%) RedGate
11 17 (2.16%) WorldPay
12 16 (2.04%) AppDynamics
12 16 (2.04%) CA
12 16 (2.04%) Moogsoft
12 16 (2.04%) Nimsoft