Period
to 5 May 2021

The table below provides summary statistics for permanent job vacancies advertised in London with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 5 May 2021 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

ServiceNow
England > London
6 months to
5 May 2021
Same period 2020 Same period 2019
Rank 336 245 257
Rank change year-on-year -91 +12 +107
Permanent jobs citing ServiceNow 283 578 805
As % of all permanent jobs advertised in London 0.86% 1.36% 1.35%
As % of the Vendors category 2.42% 3.41% 3.30%
Number of salaries quoted 236 483 675
10th Percentile £41,250 £35,350 £33,750
25th Percentile £50,000 £52,500 £42,750
Median annual salary (50th Percentile) £60,000 £67,500 £57,500
Median % change year-on-year -11.11% +17.39% -
75th Percentile £78,750 £80,000 £70,000
90th Percentile £86,875 £89,500 £80,000
England median annual salary £54,000 £60,000 £55,000
% change year-on-year -10.00% +9.09% +15.79%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services advertised in London.

All Vendors
London
Permanent vacancies with a requirement for knowledge or experience of vendor products and services 11,704 16,958 24,376
As % of all permanent IT jobs advertised in London 35.76% 39.85% 40.78%
Number of salaries quoted 8,734 13,325 18,903
10th Percentile £40,000 £33,750 £32,500
25th Percentile £50,000 £46,250 £44,250
Median annual salary (50th Percentile) £65,000 £62,500 £60,000
Median % change year-on-year +4.00% +4.17% +4.35%
75th Percentile £83,000 £81,250 £77,500
90th Percentile £100,000 £97,500 £93,750
England median annual salary £53,000 £52,500 £50,000
% change year-on-year +0.95% +5.00% +3.09%

ServiceNow
Job Vacancy Trend in London

Job postings citing ServiceNow as a proportion of all IT jobs advertised in London.

Job vacancy trend for ServiceNow in London

ServiceNow
Salary Trend in London

3-month moving average salary quoted in jobs citing ServiceNow in London.

Salary trend for ServiceNow in London

ServiceNow
Salary Histogram in London

Salary distribution for jobs citing ServiceNow in London over the 6 months to 5 May 2021.

Salary histogram for ServiceNow in London

ServiceNow
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the London region over the 6 months to 5 May 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +33 41 £57,500 -17.86% 9
West London +64 38 £52,500 +31.25% 5
East London - 3 £65,000 -
North London +25 1 £87,500 +102.18% 1
South London +14 1 £40,000 -38.46% 1
ServiceNow
England

For the 6 months to 5 May 2021, IT jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for ServiceNow.

1 129 (45.58%) ITIL
2 90 (31.80%) ITSM
3 78 (27.56%) Service Management
4 71 (25.09%) Service Delivery
5 70 (24.73%) Azure
6 67 (23.67%) Finance
7 62 (21.91%) Microsoft
8 59 (20.85%) Active Directory
9 58 (20.49%) Windows
10 49 (17.31%) Microsoft 365
11 47 (16.61%) Agile Software Development
12 46 (16.25%) SQL
13 44 (15.55%) XML
13 44 (15.55%) Project Delivery
14 41 (14.49%) Web Services
14 41 (14.49%) CMDB
15 39 (13.78%) Project Management
15 39 (13.78%) Social Skills
16 38 (13.43%) AWS
17 35 (12.37%) PowerShell
17 35 (12.37%) DevOps
17 35 (12.37%) Change Management
18 34 (12.01%) JavaScript
19 33 (11.66%) Linux
20 32 (11.31%) Microsoft Excel
20 32 (11.31%) VMware
21 29 (10.25%) Presales
21 29 (10.25%) JIRA
21 29 (10.25%) Windows Server
22 28 (9.89%) Information Security

ServiceNow
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (6.36%) SharePoint
2 10 (3.53%) Confluence
3 8 (2.83%) MS Exchange
4 3 (1.06%) Apache
4 3 (1.06%) Exchange Server 2010
4 3 (1.06%) Exchange Server 2013
4 3 (1.06%) WebLogic
5 2 (0.71%) Apache Spark
6 1 (0.35%) CMS
6 1 (0.35%) Elasticsearch
Applications
1 32 (11.31%) Microsoft Excel
2 25 (8.83%) MS Visio
3 24 (8.48%) Microsoft Office
4 16 (5.65%) Microsoft PowerPoint
5 1 (0.35%) Acrobat
5 1 (0.35%) Adobe Creative Suite
5 1 (0.35%) Chatbot
5 1 (0.35%) Microsoft Project
Business Applications
1 19 (6.71%) Remedy ITSM
2 2 (0.71%) Elite 3E
2 2 (0.71%) Maximo
3 1 (0.35%) Dynamics CRM
Cloud Services
1 70 (24.73%) Azure
2 49 (17.31%) Microsoft 365
3 38 (13.43%) AWS
4 27 (9.54%) Azure Active Directory
5 21 (7.42%) Power Platform
6 19 (6.71%) SaaS
7 12 (4.24%) Mimecast
8 8 (2.83%) GCP
9 6 (2.12%) OpenShift
10 4 (1.41%) AWS Elastic Beanstalk
10 4 (1.41%) Serverless
11 3 (1.06%) OneDrive
12 2 (0.71%) IaaS
12 2 (0.71%) PaaS
12 2 (0.71%) SuccessFactors
13 1 (0.35%) Amazon CloudWatch
13 1 (0.35%) AWS CloudFormation
13 1 (0.35%) AWS CloudTrail
13 1 (0.35%) Dynamics 365
Communications & Networking
1 26 (9.19%) Firewall
2 12 (4.24%) DNS
2 12 (4.24%) LAN
2 12 (4.24%) VPN
2 12 (4.24%) WAN
3 9 (3.18%) SSL
4 7 (2.47%) Cisco ASA
4 7 (2.47%) F5 BIG-IP GTM
4 7 (2.47%) F5 BIG-IP LTM
4 7 (2.47%) HTTP
4 7 (2.47%) TCP/IP
5 6 (2.12%) DHCP
5 6 (2.12%) FTP
5 6 (2.12%) IMAP
5 6 (2.12%) SMTP
6 4 (1.41%) NetScaler
7 3 (1.06%) Wi-Fi
8 2 (0.71%) Internet
8 2 (0.71%) SNMP
8 2 (0.71%) Wireless
Database & Business Intelligence
1 23 (8.13%) SQL Server
2 12 (4.24%) PostgreSQL
3 11 (3.89%) Tableau
4 10 (3.53%) Power BI
5 9 (3.18%) SQL Server Integration Services
6 8 (2.83%) DTS
6 8 (2.83%) SQL Server 2008
7 6 (2.12%) MongoDB
7 6 (2.12%) SQL Server Reporting Services
8 2 (0.71%) DB2
8 2 (0.71%) Hadoop
8 2 (0.71%) Relational Database
9 1 (0.35%) Amazon RDS
9 1 (0.35%) Big Data
9 1 (0.35%) MySQL
9 1 (0.35%) Oracle Reports
Development Applications
1 29 (10.25%) JIRA
2 18 (6.36%) Git (software)
3 13 (4.59%) Jenkins
4 12 (4.24%) Atlassian Bamboo
5 10 (3.53%) MSBuild
6 8 (2.83%) Team Foundation Server
6 8 (2.83%) Visual Studio
7 6 (2.12%) Artifactory
7 6 (2.12%) Gerrit
8 4 (1.41%) TeamCity
9 3 (1.06%) Maven
10 2 (0.71%) Ant
10 2 (0.71%) Bitbucket
10 2 (0.71%) SonarQube
11 1 (0.35%) Cucumber
11 1 (0.35%) GitLab
11 1 (0.35%) WinAutomation
General
1 67 (23.67%) Finance
2 39 (13.78%) Social Skills
3 24 (8.48%) Analytical Skills
4 15 (5.30%) Banking
5 13 (4.59%) Law
6 9 (3.18%) Billing
7 8 (2.83%) Legal
8 7 (2.47%) Advertising
9 6 (2.12%) Marketing
10 5 (1.77%) Digital Economy
10 5 (1.77%) General Ledger
11 4 (1.41%) Publishing
12 3 (1.06%) Organisational Skills
12 3 (1.06%) Presentation Skills
13 2 (0.71%) Social Housing
14 1 (0.35%) International Banking
14 1 (0.35%) Investment Banking
14 1 (0.35%) Public Sector
14 1 (0.35%) Retail
14 1 (0.35%) Retail Banking
Job Titles
1 57 (20.14%) Analyst
2 43 (15.19%) Developer
3 42 (14.84%) Consultant
4 35 (12.37%) ServiceNow Developer
5 30 (10.60%) ServiceNow Consultant
6 16 (5.65%) Service Analyst
7 14 (4.95%) Applications Support
7 14 (4.95%) Security Specialist
8 13 (4.59%) Business Analyst
9 12 (4.24%) Information Security Specialist
9 12 (4.24%) Information Specialist
10 11 (3.89%) Architect
10 11 (3.89%) Support Analyst
11 10 (3.53%) Data Analyst
11 10 (3.53%) Infrastructure Engineer
11 10 (3.53%) Integration Analyst
11 10 (3.53%) Senior Consultant
12 9 (3.18%) Microsoft 365 Engineer
12 9 (3.18%) Support Engineer
13 8 (2.83%) Administrator
Libraries, Frameworks & Software Standards
1 44 (15.55%) XML
2 41 (14.49%) Web Services
3 28 (9.89%) SOAP
4 22 (7.77%) HTML
5 21 (7.42%) LDAP
6 19 (6.71%) Middleware
7 17 (6.01%) CSS
7 17 (6.01%) Elastic Stack
8 15 (5.30%) REST
9 13 (4.59%) .NET
9 13 (4.59%) XSLT
10 10 (3.53%) Ajax
10 10 (3.53%) JSON
11 8 (2.83%) OAuth
11 8 (2.83%) OpenID
11 8 (2.83%) SAML
12 7 (2.47%) JMS
13 6 (2.12%) RESTful
13 6 (2.12%) XSD
13 6 (2.12%) YAML
Miscellaneous
1 41 (14.49%) CMDB
2 25 (8.83%) Data Centre
2 25 (8.83%) Management Information System
3 19 (6.71%) Cyberthreat
4 18 (6.36%) Enterprise Software
5 10 (3.53%) Data Structures
6 8 (2.83%) Self-Motivation
7 2 (0.71%) Analytical Mindset
7 2 (0.71%) Blackberry
7 2 (0.71%) Hybrid Cloud
7 2 (0.71%) iPhone
7 2 (0.71%) NHS
7 2 (0.71%) PKI
7 2 (0.71%) Reinsurance
7 2 (0.71%) Social Media
7 2 (0.71%) Video Conferencing
8 1 (0.35%) Clustering
8 1 (0.35%) iPad
8 1 (0.35%) IVR
8 1 (0.35%) Public Cloud
Operating Systems
1 58 (20.49%) Windows
2 33 (11.66%) Linux
3 29 (10.25%) Windows Server
4 21 (7.42%) Windows Server 2016
4 21 (7.42%) Windows Server 2019
5 14 (4.95%) Windows 10
6 11 (3.89%) Unix
7 9 (3.18%) Android
7 9 (3.18%) Apple iOS
8 7 (2.47%) Windows Server 2012
9 6 (2.12%) CentOS
9 6 (2.12%) Red Hat Enterprise Linux
10 4 (1.41%) Windows Server 2008
11 3 (1.06%) Windows 7
12 1 (0.35%) Mac OS
12 1 (0.35%) Mac OS X
12 1 (0.35%) Windows 8
Processes & Methodologies
1 129 (45.58%) ITIL
2 90 (31.80%) ITSM
3 78 (27.56%) Service Management
4 71 (25.09%) Service Delivery
5 47 (16.61%) Agile Software Development
6 44 (15.55%) Project Delivery
7 39 (13.78%) Project Management
8 35 (12.37%) Change Management
8 35 (12.37%) DevOps
9 29 (10.25%) Presales
10 28 (9.89%) Information Security
11 23 (8.13%) Problem-Solving
12 21 (7.42%) Risk Management
13 19 (6.71%) Customer Requirements
13 19 (6.71%) Data Management
14 18 (6.36%) Workflow
15 17 (6.01%) Analytics
15 17 (6.01%) Scrum
15 17 (6.01%) SDLC
16 16 (5.65%) Business Analysis
Programming Languages
1 46 (16.25%) SQL
2 35 (12.37%) PowerShell
3 34 (12.01%) JavaScript
4 23 (8.13%) C#
5 22 (7.77%) Java
6 20 (7.07%) Python
7 10 (3.53%) Shell Script
8 9 (3.18%) T-SQL
9 8 (2.83%) Perl
9 8 (2.83%) VB.NET
10 6 (2.12%) Bash Shell
10 6 (2.12%) Groovy
10 6 (2.12%) Ruby
10 6 (2.12%) XPath
11 5 (1.77%) R
12 2 (0.71%) Scala
12 2 (0.71%) VBA
13 1 (0.35%) C
13 1 (0.35%) VB
Qualifications
1 21 (7.42%) Degree
2 11 (3.89%) ITIL Certification
3 10 (3.53%) CISM
3 10 (3.53%) CISSP
4 9 (3.18%) CISA
5 8 (2.83%) Microsoft Certification
6 6 (2.12%) IIBA
6 6 (2.12%) ITIL Foundation Certificate
7 5 (1.77%) ACCA
7 5 (1.77%) CIMA
7 5 (1.77%) MCSE
8 4 (1.41%) A+ Certification
8 4 (1.41%) MOS
8 4 (1.41%) TOGAF Certification
9 3 (1.06%) Linux+ Certification
9 3 (1.06%) Master's Degree
9 3 (1.06%) MCP
9 3 (1.06%) MCSA
9 3 (1.06%) SC Cleared
9 3 (1.06%) Security Cleared
Quality Assurance & Compliance
1 21 (7.42%) COBIT
2 19 (6.71%) ISO/IEC 27001
2 19 (6.71%) PCI DSS
3 17 (6.01%) GRC
4 12 (4.24%) QA
5 8 (2.83%) SLA
6 7 (2.47%) PMO
7 5 (1.77%) GDPR
8 3 (1.06%) ISO/IEC 20000
9 1 (0.35%) Data Quality
9 1 (0.35%) NIST
9 1 (0.35%) Sarbanes-Oxley
System Software
1 59 (20.85%) Active Directory
2 27 (9.54%) VMware Infrastructure
3 10 (3.53%) LXC
4 5 (1.77%) Docker
5 4 (1.41%) VMware ESXi
5 4 (1.41%) XenApp
5 4 (1.41%) XenDesktop
6 3 (1.06%) Snort
7 2 (0.71%) Virtual Machines
8 1 (0.35%) Firmware
8 1 (0.35%) Virtual Desktop
Systems Management
1 17 (6.01%) Single Sign-On
1 17 (6.01%) Terraform
2 16 (5.65%) Grafana
3 11 (3.89%) Microsoft Intune
4 10 (3.53%) Kubernetes
4 10 (3.53%) Prometheus
5 9 (3.18%) Ansible
5 9 (3.18%) HP UCMDB
6 6 (2.12%) SCCM
6 6 (2.12%) SCOM
7 4 (1.41%) Norton AntiVirus
8 3 (1.06%) Control-M
8 3 (1.06%) Tivoli
8 3 (1.06%) WMI
9 1 (0.35%) Cisco UCCX
9 1 (0.35%) Host Intrusion Detection System
9 1 (0.35%) Kibana
9 1 (0.35%) Network Intrusion Detection System
Vendors
1 62 (21.91%) Microsoft
2 32 (11.31%) VMware
3 27 (9.54%) Citrix
4 20 (7.07%) Remedy
5 19 (6.71%) Apple
6 18 (6.36%) BMC
7 17 (6.01%) Cisco
7 17 (6.01%) Oracle
8 16 (5.65%) Atlassian
9 14 (4.95%) HP
9 14 (4.95%) Splunk
10 13 (4.59%) Salesforce.com
11 10 (3.53%) SolarWinds
12 9 (3.18%) CheckPoint
12 9 (3.18%) Veeam
13 8 (2.83%) Cognos
14 7 (2.47%) F5
14 7 (2.47%) Workday
14 7 (2.47%) Zscaler
15 6 (2.12%) Meraki