Period
to 1 August 2021

The table below provides summary statistics for permanent job vacancies advertised in London with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 1 August 2021 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

ServiceNow
England > London
6 months to
1 Aug 2021
Same period 2020 Same period 2019
Rank 319 245 241
Rank change year-on-year -74 -4 +103
Permanent jobs citing ServiceNow 437 363 812
As % of all permanent jobs advertised in London 0.97% 1.29% 1.43%
As % of the Vendors category 2.68% 3.26% 3.54%
Number of salaries quoted 353 297 676
10th Percentile £34,000 £41,250 £33,750
25th Percentile £48,250 £55,000 £42,750
Median annual salary (50th Percentile) £65,000 £67,500 £60,000
Median % change year-on-year -3.70% +12.50% +14.29%
75th Percentile £77,500 £75,000 £77,813
90th Percentile £85,000 £85,000 £85,000
England median annual salary £55,000 £65,000 £54,000
% change year-on-year -15.38% +20.37% +13.68%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services advertised in London.

All Vendors
London
Permanent vacancies with a requirement for knowledge or experience of vendor products and services 16,320 11,151 22,968
As % of all permanent IT jobs advertised in London 36.16% 39.58% 40.39%
Number of salaries quoted 10,555 8,686 18,123
10th Percentile £38,270 £37,500 £32,500
25th Percentile £50,000 £47,500 £43,750
Median annual salary (50th Percentile) £65,000 £65,000 £60,000
Median % change year-on-year - +8.33% +4.35%
75th Percentile £83,750 £83,750 £77,500
90th Percentile £100,000 £100,000 £95,000
England median annual salary £54,500 £54,000 £50,000
% change year-on-year +0.93% +8.00% -

ServiceNow
Job Vacancy Trend in London

Job postings citing ServiceNow as a proportion of all IT jobs advertised in London.

Job vacancy trend for ServiceNow in London

ServiceNow
Salary Trend in London

3-month moving average salary quoted in jobs citing ServiceNow in London.

Salary trend for ServiceNow in London

ServiceNow
Salary Histogram in London

Salary distribution for jobs citing ServiceNow in London over the 6 months to 1 August 2021.

Salary histogram for ServiceNow in London

ServiceNow
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the London region over the 6 months to 1 August 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -26 58 £60,000 -14.29% 24
West London +7 34 £52,500 -43.24% 9
South London -6 5 £40,000 -23.81% 5
East London +6 2 £65,000 +18.18% 6
North London - 1 £87,500 - 1
ServiceNow
England

For the 6 months to 1 August 2021, IT jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for ServiceNow.

1 166 (37.99%) ITIL
2 148 (33.87%) ITSM
3 121 (27.69%) Service Management
4 110 (25.17%) Azure
5 104 (23.80%) Finance
6 103 (23.57%) Agile Software Development
7 96 (21.97%) Microsoft
8 90 (20.59%) Windows
9 85 (19.45%) DevOps
10 82 (18.76%) Problem-Solving
10 82 (18.76%) Service Delivery
11 77 (17.62%) Social Skills
12 65 (14.87%) SQL
13 63 (14.42%) Microsoft 365
14 62 (14.19%) Analytical Skills
15 58 (13.27%) Active Directory
15 58 (13.27%) PowerShell
16 55 (12.59%) JIRA
16 55 (12.59%) AWS
17 54 (12.36%) Linux
18 53 (12.13%) Change Management
19 52 (11.90%) Project Management
19 52 (11.90%) Project Delivery
20 47 (10.76%) Oracle
21 43 (9.84%) Microsoft Excel
21 43 (9.84%) Firewall
22 39 (8.92%) VMware
22 39 (8.92%) Information Security
22 39 (8.92%) JavaScript
22 39 (8.92%) CMDB

ServiceNow
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (4.81%) SharePoint
2 12 (2.75%) Confluence
3 7 (1.60%) Apache Spark
4 6 (1.37%) Tomcat
5 5 (1.14%) MS Exchange
6 4 (0.92%) CMS
6 4 (0.92%) Exchange Server 2010
6 4 (0.92%) Exchange Server 2013
7 2 (0.46%) Headless CMS
8 1 (0.23%) Elasticsearch
8 1 (0.23%) IIS
Applications
1 43 (9.84%) Microsoft Excel
2 32 (7.32%) MS Visio
3 25 (5.72%) Microsoft Office
3 25 (5.72%) Microsoft PowerPoint
4 8 (1.83%) Microsoft Project
5 6 (1.37%) Chatbot
6 1 (0.23%) Acrobat
Business Applications
1 18 (4.12%) Remedy ITSM
2 6 (1.37%) Oracle Applications
3 3 (0.69%) Elite 3E
4 1 (0.23%) Dynamics CRM
4 1 (0.23%) Salerio
Cloud Services
1 110 (25.17%) Azure
2 63 (14.42%) Microsoft 365
3 55 (12.59%) AWS
4 39 (8.92%) Power Platform
5 29 (6.64%) SaaS
6 20 (4.58%) IaaS
6 20 (4.58%) PaaS
7 18 (4.12%) Mimecast
8 13 (2.97%) OneDrive
9 11 (2.52%) SuccessFactors
10 10 (2.29%) Azure Active Directory
11 7 (1.60%) GCP
12 6 (1.37%) OpenShift
12 6 (1.37%) Serverless
13 5 (1.14%) AWS Elastic Beanstalk
13 5 (1.14%) Boomi
13 5 (1.14%) Cloud Computing
13 5 (1.14%) Slack
14 4 (0.92%) Amazon CloudWatch
14 4 (0.92%) AWS CloudTrail
Communications & Networking
1 43 (9.84%) Firewall
2 25 (5.72%) VPN
3 19 (4.35%) LAN
4 17 (3.89%) Cisco ASA
4 17 (3.89%) TCP/IP
5 16 (3.66%) DNS
5 16 (3.66%) WAN
6 15 (3.43%) F5 BIG-IP GTM
6 15 (3.43%) F5 BIG-IP LTM
7 10 (2.29%) Wireless
8 9 (2.06%) DHCP
8 9 (2.06%) Internet
9 8 (1.83%) SSL
10 7 (1.60%) Wi-Fi
11 3 (0.69%) 5G
11 3 (0.69%) Broadband
11 3 (0.69%) VoIP
11 3 (0.69%) WebEx
12 2 (0.46%) NaaS
12 2 (0.46%) Skype
Database & Business Intelligence
1 31 (7.09%) Power BI
2 23 (5.26%) SQL Server
3 16 (3.66%) Tableau
4 11 (2.52%) SQL Server Integration Services
5 10 (2.29%) Big Data
5 10 (2.29%) DTS
5 10 (2.29%) NoSQL
5 10 (2.29%) Relational Database
5 10 (2.29%) SQL Server 2008
6 7 (1.60%) Data Lake
6 7 (1.60%) PostgreSQL
7 6 (1.37%) MongoDB
7 6 (1.37%) Oracle Database
7 6 (1.37%) Oracle Database 11g
8 5 (1.14%) Hadoop
8 5 (1.14%) MarkLogic
8 5 (1.14%) RavenDB
9 2 (0.46%) Amazon DynamoDB
9 2 (0.46%) Amazon RDS
9 2 (0.46%) SQL Server Reporting Services
Development Applications
1 55 (12.59%) JIRA
2 32 (7.32%) Git (software)
3 19 (4.35%) Jenkins
4 16 (3.66%) Atlassian Bamboo
5 15 (3.43%) Bitbucket
5 15 (3.43%) Visual Studio
6 12 (2.75%) TeamCity
7 11 (2.52%) MSBuild
8 10 (2.29%) Team Foundation Server
9 6 (1.37%) Maven
9 6 (1.37%) Subversion
10 5 (1.14%) Gradle
10 5 (1.14%) Postman
10 5 (1.14%) SonarQube
11 2 (0.46%) kappa
12 1 (0.23%) Artifactory
12 1 (0.23%) Cucumber
12 1 (0.23%) Gerrit
12 1 (0.23%) GitLab
12 1 (0.23%) WinAutomation
General
1 104 (23.80%) Finance
2 77 (17.62%) Social Skills
3 62 (14.19%) Analytical Skills
4 16 (3.66%) Back Office
4 16 (3.66%) Banking
4 16 (3.66%) Front Office
4 16 (3.66%) Legal
5 15 (3.43%) Law
6 8 (1.83%) Public Sector
7 7 (1.60%) Organisational Skills
7 7 (1.60%) Presentation Skills
8 6 (1.37%) Financial Institution
9 5 (1.14%) Billing
9 5 (1.14%) Marketing
9 5 (1.14%) Private Banking
9 5 (1.14%) Retail
10 4 (0.92%) Manufacturing
11 3 (0.69%) Advertising
11 3 (0.69%) Telecoms
12 2 (0.46%) Pharmaceutical
Job Titles
1 97 (22.20%) Analyst
2 66 (15.10%) Developer
3 59 (13.50%) Consultant
4 50 (11.44%) ServiceNow Developer
5 44 (10.07%) ServiceNow Consultant
6 31 (7.09%) Service Analyst
7 25 (5.72%) Business Analyst
8 22 (5.03%) Security Specialist
9 19 (4.35%) Information Security Specialist
9 19 (4.35%) Information Specialist
9 19 (4.35%) Support Engineer
10 18 (4.12%) Architect
10 18 (4.12%) Support Analyst
11 17 (3.89%) Operations Engineer
12 14 (3.20%) IT Manager
12 14 (3.20%) Senior Developer
12 14 (3.20%) Service Desk Analyst
13 13 (2.97%) Senior Consultant
13 13 (2.97%) Service Manager
14 12 (2.75%) Senior Analyst
Libraries, Frameworks & Software Standards
1 36 (8.24%) XML
2 35 (8.01%) Web Services
3 32 (7.32%) Middleware
4 28 (6.41%) HTML
5 27 (6.18%) REST
6 21 (4.81%) SOAP
7 20 (4.58%) .NET
7 20 (4.58%) CSS
8 16 (3.66%) JSON
9 14 (3.20%) Elastic Stack
10 13 (2.97%) RESTful
11 12 (2.75%) LDAP
12 10 (2.29%) AngularJS
12 10 (2.29%) Swagger
12 10 (2.29%) XSLT
13 9 (2.06%) Ajax
14 8 (1.83%) ASP.NET
15 7 (1.60%) JMS
15 7 (1.60%) Kafka
16 6 (1.37%) OAuth
Miscellaneous
1 39 (8.92%) CMDB
2 30 (6.86%) Data Centre
3 28 (6.41%) Management Information System
4 27 (6.18%) Cyberthreat
5 18 (4.12%) Enterprise Software
6 12 (2.75%) Derivative
6 12 (2.75%) Equities
6 12 (2.75%) Greenfield Project
6 12 (2.75%) Self-Motivation
6 12 (2.75%) Video Conferencing
7 11 (2.52%) Equity Derivative
8 9 (2.06%) Private Cloud
9 8 (1.83%) Data Structures
9 8 (1.83%) Public Cloud
10 7 (1.60%) Analytical Mindset
10 7 (1.60%) Reinsurance
10 7 (1.60%) User Experience
11 6 (1.37%) Hedge funds
12 4 (0.92%) Clustering
12 4 (0.92%) Life Science
Operating Systems
1 90 (20.59%) Windows
2 54 (12.36%) Linux
3 38 (8.70%) Windows Server
4 33 (7.55%) Unix
5 30 (6.86%) Windows 10
6 16 (3.66%) Windows Server 2016
6 16 (3.66%) Windows Server 2019
7 11 (2.52%) Data ONTAP
8 10 (2.29%) Apple iOS
9 9 (2.06%) Windows 7
10 8 (1.83%) Android
11 6 (1.37%) Windows Server 2008
12 3 (0.69%) Windows Server 2012
13 2 (0.46%) Mac OS
13 2 (0.46%) Red Hat Enterprise Linux
14 1 (0.23%) CentOS
14 1 (0.23%) Ubuntu
14 1 (0.23%) Windows 8
Processes & Methodologies
1 166 (37.99%) ITIL
2 148 (33.87%) ITSM
3 121 (27.69%) Service Management
4 103 (23.57%) Agile Software Development
5 85 (19.45%) DevOps
6 82 (18.76%) Problem-Solving
6 82 (18.76%) Service Delivery
7 53 (12.13%) Change Management
8 52 (11.90%) Project Delivery
8 52 (11.90%) Project Management
9 39 (8.92%) Information Security
10 37 (8.47%) Scrum
11 36 (8.24%) Business Intelligence
11 36 (8.24%) SDLC
12 35 (8.01%) Workflow
13 34 (7.78%) Presales
14 32 (7.32%) Incident Management
15 30 (6.86%) Security Operations
16 29 (6.64%) Risk Management
17 28 (6.41%) Mentoring
Programming Languages
1 65 (14.87%) SQL
2 58 (13.27%) PowerShell
3 39 (8.92%) JavaScript
4 33 (7.55%) C#
5 27 (6.18%) Python
6 21 (4.81%) Java
7 10 (2.29%) Bash Shell
7 10 (2.29%) T-SQL
7 10 (2.29%) VB.NET
8 7 (1.60%) Scala
8 7 (1.60%) Shell Script
9 6 (1.37%) XPath
10 2 (0.46%) VBA
11 1 (0.23%) C
11 1 (0.23%) Groovy
11 1 (0.23%) Perl
11 1 (0.23%) R
11 1 (0.23%) Ruby
11 1 (0.23%) VB
Qualifications
1 20 (4.58%) ITIL Certification
2 16 (3.66%) Degree
3 12 (2.75%) IIBA
3 12 (2.75%) SC Cleared
3 12 (2.75%) Security Cleared
4 6 (1.37%) CISSP
5 5 (1.14%) PMP
5 5 (1.14%) TOGAF Certification
6 4 (0.92%) CISA
6 4 (0.92%) CISM
7 3 (0.69%) A+ Certification
7 3 (0.69%) Cisco Certification
7 3 (0.69%) ITIL Foundation Certificate
7 3 (0.69%) Microsoft Certification
7 3 (0.69%) PMI Certification
7 3 (0.69%) PRINCE2 Certification
8 2 (0.46%) (ISC)2 CCSP
8 2 (0.46%) AWS Certification
8 2 (0.46%) Computer Science Degree
8 2 (0.46%) MCSA
Quality Assurance & Compliance
1 32 (7.32%) SLA
2 29 (6.64%) COBIT
3 27 (6.18%) ISO/IEC 27001
3 27 (6.18%) PCI DSS
4 21 (4.81%) GRC
5 17 (3.89%) QA
6 6 (1.37%) GDPR
7 2 (0.46%) Cyber Essentials
7 2 (0.46%) NIST
7 2 (0.46%) PMO
8 1 (0.23%) Accessibility
8 1 (0.23%) Data Quality
8 1 (0.23%) ISO/IEC 20000
System Software
1 58 (13.27%) Active Directory
2 30 (6.86%) VMware Infrastructure
3 11 (2.52%) LXC
4 6 (1.37%) Virtual Desktop
5 4 (0.92%) Docker
6 2 (0.46%) Snort
6 2 (0.46%) Virtual Machines
6 2 (0.46%) VMware ESXi
6 2 (0.46%) XenApp
6 2 (0.46%) XenDesktop
7 1 (0.23%) Firmware
7 1 (0.23%) vSphere
Systems Management
1 23 (5.26%) Terraform
2 22 (5.03%) Ansible
3 20 (4.58%) Microsoft Intune
4 17 (3.89%) Grafana
5 12 (2.75%) Kubernetes
6 11 (2.52%) Prometheus
6 11 (2.52%) SCCM
7 8 (1.83%) Single Sign-On
8 6 (1.37%) HP UCMDB
8 6 (1.37%) Puppet
8 6 (1.37%) QRadar
8 6 (1.37%) SCOM
9 5 (1.14%) ITRS Geneos
9 5 (1.14%) Tivoli
10 4 (0.92%) Cisco UCCX
11 3 (0.69%) Control-M
12 2 (0.46%) DatAdvantage
12 2 (0.46%) Host Intrusion Detection System
12 2 (0.46%) Network Intrusion Detection System
12 2 (0.46%) Norton AntiVirus
Vendors
1 96 (21.97%) Microsoft
2 47 (10.76%) Oracle
3 39 (8.92%) VMware
4 35 (8.01%) Cisco
5 33 (7.55%) Apple
6 26 (5.95%) Citrix
7 20 (4.58%) HP
7 20 (4.58%) Remedy
8 19 (4.35%) CheckPoint
9 18 (4.12%) Splunk
10 17 (3.89%) NetApp
11 16 (3.66%) Salesforce.com
12 15 (3.43%) F5
12 15 (3.43%) Zscaler
13 14 (3.20%) BMC
14 12 (2.75%) Atlassian
14 12 (2.75%) Workday
15 11 (2.52%) LogicMonitor
15 11 (2.52%) Sybase
15 11 (2.52%) Veeam