Period
to 26 July 2021

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 26 July 2021 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > London
6 months to
26 Jul 2021
Same period 2020 Same period 2019
Rank 303 228 242
Rank change year-on-year -75 +14 +17
Permanent jobs citing SLA 483 444 832
As % of all permanent jobs advertised in London 1.08% 1.51% 1.44%
As % of the Quality Assurance & Compliance category 7.56% 12.38% 10.98%
Number of salaries quoted 320 381 656
10th Percentile £26,250 £26,250 £27,500
25th Percentile £33,938 £35,000 £33,750
Median annual salary (50th Percentile) £52,500 £50,000 £50,000
Median % change year-on-year +5.00% - +11.11%
75th Percentile £70,000 £72,500 £66,563
90th Percentile £82,500 £82,500 £87,500
England median annual salary £40,000 £40,000 £40,000

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
London
Permanent vacancies with a requirement for quality assurance or compliance skills 6,388 3,585 7,578
As % of all permanent IT jobs advertised in London 14.24% 12.20% 13.11%
Number of salaries quoted 3,990 2,785 6,009
10th Percentile £40,000 £40,000 £37,500
25th Percentile £50,000 £48,000 £46,250
Median annual salary (50th Percentile) £65,000 £65,000 £60,000
Median % change year-on-year - +8.33% -
75th Percentile £83,750 £80,000 £78,750
90th Percentile £97,550 £97,500 £93,750
England median annual salary £55,000 £53,700 £50,000
% change year-on-year +2.42% +7.40% -

SLA
Job Vacancy Trend in London

Job postings citing SLA as a proportion of all IT jobs advertised in London.

Job vacancy trend for SLA in London

SLA
Salary Trend in London

3-month moving average salary quoted in jobs citing SLA in London.

Salary trend for SLA in London

SLA
Salary Histogram in London

Salary distribution for jobs citing SLA in London over the 6 months to 26 July 2021.

Salary histogram for SLA in London

SLA
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the London region over the 6 months to 26 July 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -38 66 £62,500 +4.17% 13
West London -16 41 £42,500 -5.56% 12
South London +9 17 £31,500 +9.57% 4
East London -7 7 £36,000 -25.00% 15
North London - 3 £50,000 - 2
SLA
England

For the 6 months to 26 July 2021, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for SLA.

1 174 (36.02%) Social Skills
2 155 (32.09%) ITIL
3 140 (28.99%) Finance
4 137 (28.36%) Microsoft
5 133 (27.54%) Windows
6 124 (25.67%) Service Delivery
7 104 (21.53%) Azure
8 98 (20.29%) Microsoft 365
9 95 (19.67%) Active Directory
10 87 (18.01%) Problem-Solving
11 81 (16.77%) Analytical Skills
12 69 (14.29%) Service Management
13 68 (14.08%) Windows Server
14 66 (13.66%) Line Management
14 66 (13.66%) Retail
15 58 (12.01%) ITSM
16 57 (11.80%) DevOps
17 56 (11.59%) AWS
18 51 (10.56%) Windows 10
18 51 (10.56%) Incident Management
19 50 (10.35%) Java
20 48 (9.94%) Stakeholder Management
20 48 (9.94%) Facilities Management
21 47 (9.73%) VMware
22 46 (9.52%) Project Management
23 45 (9.32%) SQL
23 45 (9.32%) Microsoft Office
23 45 (9.32%) Mentoring
24 44 (9.11%) Firewall
25 43 (8.90%) PowerShell

SLA
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (7.25%) SharePoint
2 24 (4.97%) MS Exchange
3 9 (1.86%) Confluence
3 9 (1.86%) Exchange Server 2007
4 6 (1.24%) Oracle Workflow
5 5 (1.04%) IIS
6 3 (0.62%) Exchange Server 2010
6 3 (0.62%) Exchange Server 2013
7 2 (0.41%) Apache
8 1 (0.21%) Adobe Experience Manager
8 1 (0.21%) SharePoint 2013
8 1 (0.21%) Site Server
8 1 (0.21%) Skype for Business
8 1 (0.21%) SugarCRM
8 1 (0.21%) Tomcat
8 1 (0.21%) TPMS
8 1 (0.21%) WebLogic
Applications
1 45 (9.32%) Microsoft Office
2 36 (7.45%) Microsoft Excel
3 11 (2.28%) Microsoft PowerPoint
4 8 (1.66%) MS Visio
5 4 (0.83%) Spreadsheet
6 1 (0.21%) Microsoft Project
Business Applications
1 5 (1.04%) Dynamics AX
1 5 (1.04%) Oracle Payables
1 5 (1.04%) Remedy ITSM
2 4 (0.83%) Oracle Subledger Accounting
2 4 (0.83%) SAP PP
3 3 (0.62%) SAP S/4HANA
4 2 (0.41%) Dynamics GP
4 2 (0.41%) Eikon
4 2 (0.41%) Maximo
4 2 (0.41%) Oracle EBS
4 2 (0.41%) Oracle EBS R12
4 2 (0.41%) SAP BPC
4 2 (0.41%) SAP CO
4 2 (0.41%) SAP FSCM
4 2 (0.41%) SAP QM
5 1 (0.21%) Dynamics CRM
5 1 (0.21%) ION MarketView
5 1 (0.21%) NetSuite
5 1 (0.21%) Oracle General Ledger
5 1 (0.21%) StreamServe
Cloud Services
1 104 (21.53%) Azure
2 98 (20.29%) Microsoft 365
3 56 (11.59%) AWS
4 37 (7.66%) Power Platform
5 25 (5.18%) IaaS
6 24 (4.97%) PaaS
6 24 (4.97%) SaaS
7 18 (3.73%) Azure Active Directory
8 9 (1.86%) Amazon EC2
8 9 (1.86%) Amazon S3
9 7 (1.45%) Datadog
9 7 (1.45%) Mimecast
10 6 (1.24%) Amazon CloudWatch
10 6 (1.24%) Amazon Glacier
10 6 (1.24%) Dynamics 365
11 5 (1.04%) Azure Sentinel
12 4 (0.83%) GCP
13 3 (0.62%) Amazon ELB
13 3 (0.62%) AWS Lambda
13 3 (0.62%) GitHub
Communications & Networking
1 44 (9.11%) Firewall
2 40 (8.28%) VPN
3 31 (6.42%) WAN
4 27 (5.59%) DNS
5 23 (4.76%) TCP/IP
6 20 (4.14%) DHCP
6 20 (4.14%) LAN
7 16 (3.31%) Wi-Fi
8 13 (2.69%) Wireless
9 12 (2.48%) VoIP
10 11 (2.28%) Network Security
11 10 (2.07%) BGP
11 10 (2.07%) MPLS
11 10 (2.07%) OSPF
12 9 (1.86%) Broadband
12 9 (1.86%) VLAN
13 8 (1.66%) IPv6
13 8 (1.66%) Multicast
13 8 (1.66%) Unified Communications
14 6 (1.24%) GPON
Database & Business Intelligence
1 37 (7.66%) Power BI
2 18 (3.73%) MongoDB
3 15 (3.11%) Tableau
4 10 (2.07%) SQL Server
5 9 (1.86%) NoSQL
6 6 (1.24%) Amazon RDS
7 4 (0.83%) BusinessObjects
7 4 (0.83%) Data Warehouse
8 3 (0.62%) SQL Server Analysis Services
8 3 (0.62%) SQL Server Integration Services
8 3 (0.62%) SQL Server Reporting Services
9 2 (0.41%) GIS
9 2 (0.41%) MySQL
9 2 (0.41%) Oracle Database
10 1 (0.21%) DB2
10 1 (0.21%) Oracle BI Publisher
10 1 (0.21%) Oracle Database 11g
10 1 (0.21%) Oracle Reports
10 1 (0.21%) PostgreSQL
10 1 (0.21%) Relational Database
Development Applications
1 18 (3.73%) JIRA
2 12 (2.48%) Jenkins
3 4 (0.83%) Git (software)
3 4 (0.83%) LSMW
4 3 (0.62%) Appium
4 3 (0.62%) Jasmine
4 3 (0.62%) Mocha
4 3 (0.62%) MSI
4 3 (0.62%) Postman
4 3 (0.62%) Team Foundation Server
5 2 (0.41%) GitLab
5 2 (0.41%) Toad
6 1 (0.21%) Bitbucket
6 1 (0.21%) Chocolatey
6 1 (0.21%) Gerrit
6 1 (0.21%) Oracle Forms
6 1 (0.21%) Sonatype Nexus
6 1 (0.21%) Visual Studio Team System
General
1 174 (36.02%) Social Skills
2 140 (28.99%) Finance
3 81 (16.77%) Analytical Skills
4 66 (13.66%) Retail
5 43 (8.90%) Organisational Skills
6 34 (7.04%) Banking
7 21 (4.35%) Legal
8 16 (3.31%) Presentation Skills
9 15 (3.11%) Law
10 12 (2.48%) Telecoms
11 10 (2.07%) Inclusion and Diversity
11 10 (2.07%) Investment Banking
12 9 (1.86%) Financial Institution
13 8 (1.66%) General Ledger
14 5 (1.04%) Documentation Skills
15 4 (0.83%) Games
15 4 (0.83%) Influencing Skills
16 2 (0.41%) Billing
16 2 (0.41%) Marketing
16 2 (0.41%) Multimedia
Job Titles
1 85 (17.60%) Analyst
2 41 (8.49%) Service Manager
3 33 (6.83%) Service Analyst
4 32 (6.63%) Support Engineer
5 29 (6.00%) IT Manager
5 29 (6.00%) Support Analyst
5 29 (6.00%) Team Leader
6 25 (5.18%) Service Desk Analyst
7 24 (4.97%) Service Delivery Manager
8 23 (4.76%) Delivery Manager
9 21 (4.35%) Azure Engineer
9 21 (4.35%) IT Support
10 20 (4.14%) 2nd Line Support
11 16 (3.31%) IT Analyst
12 15 (3.11%) Applications Support
12 15 (3.11%) IT Services Manager
13 12 (2.48%) Architect
13 12 (2.48%) Windows Engineer
14 11 (2.28%) Senior Analyst
14 11 (2.28%) Service Desk Team Leader
Libraries, Frameworks & Software Standards
1 29 (6.00%) React
2 17 (3.52%) Spring
2 17 (3.52%) Spring Boot
3 15 (3.11%) .NET
4 14 (2.90%) Node.js
5 12 (2.48%) .NET Framework
5 12 (2.48%) AngularJS
6 11 (2.28%) TensorFlow
6 11 (2.28%) Web Services
7 9 (1.86%) gRPC
7 9 (1.86%) Protocol Buffers
8 4 (0.83%) REST
8 4 (0.83%) SAP Smart Forms
8 4 (0.83%) SOAP
9 3 (0.62%) GraphQL
9 3 (0.62%) Jest
9 3 (0.62%) Middleware
9 3 (0.62%) Puppeteer
9 3 (0.62%) React Native
10 2 (0.41%) HTML
Miscellaneous
1 40 (8.28%) Management Information System
2 38 (7.87%) Data Centre
2 38 (7.87%) Self-Motivation
3 23 (4.76%) Public Cloud
4 17 (3.52%) PDA
5 8 (1.66%) Private Cloud
6 7 (1.45%) Hedge funds
6 7 (1.45%) Video Conferencing
7 6 (1.24%) Analytical Mindset
7 6 (1.24%) Fibre Optics
7 6 (1.24%) FMCG
7 6 (1.24%) Mobile App
7 6 (1.24%) Virtual Team
8 5 (1.04%) Blackberry
8 5 (1.04%) Enterprise Software
8 5 (1.04%) Replication
9 4 (0.83%) CMDB
10 3 (0.62%) Wiki
11 2 (0.41%) Clustering
11 2 (0.41%) iPhone
Operating Systems
1 133 (27.54%) Windows
2 68 (14.08%) Windows Server
3 51 (10.56%) Windows 10
4 38 (7.87%) Linux
5 24 (4.97%) Windows 7
6 16 (3.31%) Windows Server 2012
7 11 (2.28%) Windows Server 2008
7 11 (2.28%) Windows Server 2016
8 10 (2.07%) Apple iOS
8 10 (2.07%) Data ONTAP
8 10 (2.07%) Mac OS
9 7 (1.45%) Android
9 7 (1.45%) Ubuntu
10 4 (0.83%) Red Hat Enterprise Linux
10 4 (0.83%) Unix
11 3 (0.62%) Mac OS X
11 3 (0.62%) SUSE
12 2 (0.41%) Windows 8
Processes & Methodologies
1 155 (32.09%) ITIL
2 124 (25.67%) Service Delivery
3 87 (18.01%) Problem-Solving
4 69 (14.29%) Service Management
5 66 (13.66%) Line Management
6 58 (12.01%) ITSM
7 57 (11.80%) DevOps
8 51 (10.56%) Incident Management
9 48 (9.94%) Facilities Management
9 48 (9.94%) Stakeholder Management
10 46 (9.52%) Project Management
11 45 (9.32%) Mentoring
12 43 (8.90%) Agile Software Development
13 42 (8.70%) Continuous Improvement
14 41 (8.49%) Business Intelligence
15 39 (8.07%) Information Security
16 38 (7.87%) Microservices
17 36 (7.45%) DNA
18 35 (7.25%) Change Management
18 35 (7.25%) Problem Management
Programming Languages
1 50 (10.35%) Java
2 45 (9.32%) SQL
3 43 (8.90%) PowerShell
4 24 (4.97%) JavaScript
5 18 (3.73%) Python
6 12 (2.48%) C#
7 11 (2.28%) R
7 11 (2.28%) Ruby
8 9 (1.86%) C
8 9 (1.86%) Rust
9 6 (1.24%) ABAP
10 5 (1.04%) T-SQL
11 4 (0.83%) SAPscript
12 3 (0.62%) VBA
12 3 (0.62%) VBScript
13 2 (0.41%) Go
13 2 (0.41%) Groovy
13 2 (0.41%) Perl
13 2 (0.41%) PL/SQL
13 2 (0.41%) Shell Script
Qualifications
1 32 (6.63%) Degree
1 32 (6.63%) ITIL Certification
2 26 (5.38%) Cisco Certification
3 21 (4.35%) Microsoft Certification
4 19 (3.93%) CCNA
5 15 (3.11%) MCSE
6 12 (2.48%) Security Cleared
7 11 (2.28%) CCNP
8 10 (2.07%) SC Cleared
9 9 (1.86%) CCIE
10 7 (1.45%) MCSA
10 7 (1.45%) PMP
11 6 (1.24%) ITIL Foundation Certificate
11 6 (1.24%) MCDST
11 6 (1.24%) MCP
12 5 (1.04%) Citrix Certification
12 5 (1.04%) Computer Science Degree
12 5 (1.04%) MCITP
12 5 (1.04%) VMware Certified Professional (VCP)
13 4 (0.83%) AWS Certification
Quality Assurance & Compliance
1 19 (3.93%) PMO
2 11 (2.28%) GDPR
2 11 (2.28%) QA
3 9 (1.86%) PSD2
4 7 (1.45%) ISO/IEC 27001
5 6 (1.24%) Data Quality
6 4 (0.83%) GAAP
6 4 (0.83%) NIST
6 4 (0.83%) Sarbanes-Oxley
7 3 (0.62%) COBIT
8 2 (0.41%) Cyber Essentials
8 2 (0.41%) Cyber Essentials PLUS
9 1 (0.21%) GRC
9 1 (0.21%) ISO 9001
9 1 (0.21%) ISO/IEC 20000
9 1 (0.21%) PCI DSS
9 1 (0.21%) Solvency II
System Software
1 95 (19.67%) Active Directory
2 35 (7.25%) VMware Infrastructure
3 8 (1.66%) Hyper-V
3 8 (1.66%) XenDesktop
4 6 (1.24%) vCloud
5 4 (0.83%) BitLocker
5 4 (0.83%) Microsoft Virtual Server
5 4 (0.83%) Virtual Servers
5 4 (0.83%) vSphere
6 3 (0.62%) Docker
6 3 (0.62%) Microsoft App-V
6 3 (0.62%) Virtual Desktop
6 3 (0.62%) VMware ESXi
7 2 (0.41%) VMware NSX
7 2 (0.41%) XenApp
8 1 (0.21%) Firmware
8 1 (0.21%) Forefront TMG
8 1 (0.21%) Terminal Services
8 1 (0.21%) Virtual Machines
8 1 (0.21%) VMware Server
Systems Management
1 35 (7.25%) Terraform
2 22 (4.55%) SCCM
3 18 (3.73%) Ansible
4 17 (3.52%) Microsoft Intune
5 15 (3.11%) Kubernetes
6 9 (1.86%) Grafana
6 9 (1.86%) Nagios
6 9 (1.86%) Prometheus
7 7 (1.45%) Jamf Pro
8 6 (1.24%) EMC NetWorker
8 6 (1.24%) Packer
9 5 (1.04%) Opsgenie
9 5 (1.04%) WSUS
10 3 (0.62%) McAfee ePO
10 3 (0.62%) QRadar
10 3 (0.62%) Single Sign-On
10 3 (0.62%) Sysprep
10 3 (0.62%) vCenter Server
11 2 (0.41%) vRealize
11 2 (0.41%) vRealize Orchestrator
Vendors
1 137 (28.36%) Microsoft
2 47 (9.73%) VMware
3 39 (8.07%) Cisco
4 33 (6.83%) Citrix
5 30 (6.21%) ServiceNow
6 21 (4.35%) HP
7 20 (4.14%) Oracle
8 13 (2.69%) NetApp
9 10 (2.07%) LogicMonitor
9 10 (2.07%) Meraki
9 10 (2.07%) SAP
9 10 (2.07%) SolarWinds
10 9 (1.86%) Dell
11 7 (1.45%) Atlassian
11 7 (1.45%) Bloomberg
11 7 (1.45%) Sun
12 6 (1.24%) EMC
12 6 (1.24%) Nokia
12 6 (1.24%) Reuters
13 5 (1.04%) Remedy