Period
to 19 January 2021

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 19 January 2021 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > London
6 months to
19 Jan 2021
Same period 2020 Same period 2019
Rank 265 201 241
Rank change year-on-year -64 +40 -16
Permanent jobs citing SLA 259 894 966
As % of all permanent jobs advertised in London 1.08% 1.77% 1.54%
As % of the Quality Assurance & Compliance category 9.60% 14.93% 11.80%
Number of salaries quoted 245 732 723
Median annual salary £47,500 £47,500 £47,500
10th Percentile £28,500 £28,000 £25,000
90th Percentile £80,000 £77,500 £78,750
England median annual salary £41,717 £37,500 £40,000
% change year-on-year +11.25% -6.25% +14.29%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
London
Permanent vacancies with a requirement for quality assurance or compliance skills 2,699 5,988 8,185
As % of all permanent IT jobs advertised in London 11.21% 11.84% 13.07%
Number of salaries quoted 2,180 4,628 6,190
Median annual salary £65,000 £62,000 £60,000
Median salary % change year-on-year +4.84% +3.33% -
10th Percentile £41,250 £35,070 £35,000
90th Percentile £95,000 £95,000 £92,500
England median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% -

SLA
Job Vacancy Trend in London

Job postings citing SLA as a proportion of all IT jobs advertised in London.

Job vacancy trend for SLA in London

SLA
Salary Trend in London

3-month moving average salary quoted in jobs citing SLA in London.

Salary trend for SLA in London

SLA
Salary Histogram in London

Salary distribution for jobs citing SLA in London over the 6 months to 19 January 2021.

Salary histogram for SLA in London

SLA
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the London region over the 6 months to 19 January 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -42 59 £50,000 -16.67% 7
East London +28 7 £44,250 +23.77% 6
West London +28 7 £37,500 -0.66% 4
South London -2 5 £22,500 -55.00%
North London +28 1 £35,000 +7.69% 2
SLA
England

For the 6 months to 19 January 2021, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for SLA.

1 98 (37.84%) Microsoft
2 96 (37.07%) ITIL
3 89 (34.36%) Windows
4 80 (30.89%) Finance
5 76 (29.34%) Active Directory
5 76 (29.34%) Office 365
6 74 (28.57%) Azure
7 52 (20.08%) VMware
8 48 (18.53%) Cisco
9 45 (17.37%) VPN
9 45 (17.37%) Problem-Solving
10 44 (16.99%) Windows Server
11 43 (16.60%) Windows 10
11 43 (16.60%) Service Delivery
12 41 (15.83%) Firewall
13 38 (14.67%) SharePoint
14 36 (13.90%) Linux
15 35 (13.51%) VMware Infrastructure
15 35 (13.51%) Problem Management
16 34 (13.13%) AWS
17 33 (12.74%) Service Management
18 31 (11.97%) SQL
19 28 (10.81%) Project Management
19 28 (10.81%) Disaster Recovery
19 28 (10.81%) Degree
20 27 (10.42%) Agile Software Development
20 27 (10.42%) ITSM
21 26 (10.04%) Project Delivery
22 25 (9.65%) DevOps
22 25 (9.65%) Mentoring

SLA
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 38 (14.67%) SharePoint
2 17 (6.56%) Skype for Business
3 7 (2.70%) MS Exchange
4 4 (1.54%) Confluence
5 3 (1.16%) Apache
5 3 (1.16%) Elasticsearch
6 2 (0.77%) Exchange Server 2010
6 2 (0.77%) Exchange Server 2013
6 2 (0.77%) IIS
6 2 (0.77%) TPMS
7 1 (0.39%) WebLogic
7 1 (0.39%) WebSphere
Applications
1 25 (9.65%) Microsoft Office
2 11 (4.25%) Microsoft Excel
3 10 (3.86%) Microsoft PowerPoint
4 2 (0.77%) Microsoft Project
5 1 (0.39%) MS Visio
Business Applications
1 10 (3.86%) Dynamics CRM
2 9 (3.47%) iTrent
2 9 (3.47%) Northgate Housing
3 8 (3.09%) Oracle Applications
4 4 (1.54%) Eikon
5 3 (1.16%) Remedy ITSM
6 2 (0.77%) SAP Business One
7 1 (0.39%) Dynamics AX
7 1 (0.39%) Dynamics GP
7 1 (0.39%) Maximo
7 1 (0.39%) Sage X3
Cloud Services
1 76 (29.34%) Office 365
2 74 (28.57%) Azure
3 34 (13.13%) AWS
4 15 (5.79%) Mimecast
5 11 (4.25%) Route 53
6 10 (3.86%) Amazon EC2
6 10 (3.86%) Amazon ELB
6 10 (3.86%) Amazon S3
6 10 (3.86%) Azure ExpressRoute
7 9 (3.47%) Virtual Private Cloud
8 7 (2.70%) GCP
8 7 (2.70%) Power Platform
9 5 (1.93%) Dynamics 365
9 5 (1.93%) G Suite
9 5 (1.93%) SaaS
10 4 (1.54%) IaaS
10 4 (1.54%) PaaS
11 3 (1.16%) Azure Active Directory
11 3 (1.16%) OneDrive
12 2 (0.77%) PowerApps
Communications & Networking
1 45 (17.37%) VPN
2 41 (15.83%) Firewall
3 25 (9.65%) DNS
4 22 (8.49%) WAN
5 21 (8.11%) DHCP
6 20 (7.72%) Network Security
7 17 (6.56%) SAN
8 16 (6.18%) LAN
9 15 (5.79%) Internet
10 14 (5.41%) Wi-Fi
11 13 (5.02%) TCP/IP
12 12 (4.63%) Unified Communications
13 11 (4.25%) PBX
13 11 (4.25%) Skype
14 9 (3.47%) VoIP
14 9 (3.47%) WebEx
15 8 (3.09%) Cisco IOS
15 8 (3.09%) Wireless
16 7 (2.70%) BGP
16 7 (2.70%) IPsec
Database & Business Intelligence
1 22 (8.49%) SQL Server
2 12 (4.63%) SQL Server Integration Services
3 9 (3.47%) Amazon RDS
4 6 (2.32%) Power BI
5 4 (1.54%) SQL Server Reporting Services
6 3 (1.16%) MariaDB
6 3 (1.16%) MySQL
6 3 (1.16%) PostgreSQL
7 2 (0.77%) Data Lake
7 2 (0.77%) Data Warehouse
7 2 (0.77%) SQL Server Analysis Services
8 1 (0.39%) Apache Hive
8 1 (0.39%) Azure SQL Database
8 1 (0.39%) Biml
8 1 (0.39%) Hadoop
8 1 (0.39%) Oracle BI EE
8 1 (0.39%) SQL Server 2012
8 1 (0.39%) SQL Server 2014
8 1 (0.39%) SSDT
8 1 (0.39%) Tableau
Development Applications
1 11 (4.25%) JIRA
2 8 (3.09%) Git (software)
3 5 (1.93%) Jenkins
4 3 (1.16%) Atlassian Bamboo
4 3 (1.16%) Sonatype Nexus
4 3 (1.16%) Visual Studio
5 1 (0.39%) Eclipse
5 1 (0.39%) Octopus Deploy
5 1 (0.39%) TeamCity
5 1 (0.39%) Vagrant
General
1 80 (30.89%) Finance
2 21 (8.11%) Telecoms
3 16 (6.18%) Banking
4 11 (4.25%) Digital Economy
5 10 (3.86%) Legal
6 9 (3.47%) Social Housing
7 5 (1.93%) Investment Banking
8 3 (1.16%) Law
9 2 (0.77%) Back Office
9 2 (0.77%) Billing
9 2 (0.77%) Financial Institution
9 2 (0.77%) Retail
10 1 (0.39%) Brand Awareness
10 1 (0.39%) Housing Association
10 1 (0.39%) Police
Job Titles
1 56 (21.62%) Analyst
2 28 (10.81%) Support Analyst
3 24 (9.27%) Support Engineer
4 18 (6.95%) Azure Engineer
5 16 (6.18%) Service Manager
6 15 (5.79%) Cloud Engineer
7 13 (5.02%) Applications Support
7 13 (5.02%) Developer
7 13 (5.02%) Office 365 Engineer
8 12 (4.63%) Infrastructure Engineer
8 12 (4.63%) Network Engineer
9 11 (4.25%) Technical Support
10 9 (3.47%) Desktop Support
10 9 (3.47%) IT Support
10 9 (3.47%) Technical Analyst
10 9 (3.47%) Technical Support Analyst
11 8 (3.09%) Applications Manager
11 8 (3.09%) Configuration Analyst
11 8 (3.09%) Delivery Manager
11 8 (3.09%) Team Leader
Libraries, Frameworks & Software Standards
1 9 (3.47%) XMPP
2 6 (2.32%) HTML
3 5 (1.93%) Web Services
4 4 (1.54%) CSS
4 4 (1.54%) EDI
4 4 (1.54%) LDAP
4 4 (1.54%) React
5 2 (0.77%) Middleware
6 1 (0.39%) .NET Framework
6 1 (0.39%) HTML5
6 1 (0.39%) JSP
6 1 (0.39%) LINQ
6 1 (0.39%) MDX
6 1 (0.39%) RabbitMQ
6 1 (0.39%) Servlets
6 1 (0.39%) Silverlight
6 1 (0.39%) SOAP
6 1 (0.39%) SPML
6 1 (0.39%) WebSphere MQ
6 1 (0.39%) XML
Miscellaneous
1 25 (9.65%) Analytical Skills
2 23 (8.88%) Management Information System
3 20 (7.72%) Self-Motivation
4 17 (6.56%) Public Cloud
5 13 (5.02%) Data Centre
6 8 (3.09%) SWIFT
7 6 (2.32%) Clustering
8 5 (1.93%) Replication
9 4 (1.54%) Device Driver
9 4 (1.54%) Reinsurance
10 3 (1.16%) Cloud Native
10 3 (1.16%) Driving Licence
10 3 (1.16%) Hedge funds
10 3 (1.16%) Linux Command Line
10 3 (1.16%) Security Operations Centre
10 3 (1.16%) Video Conferencing
11 2 (0.77%) Handset
11 2 (0.77%) iPad
11 2 (0.77%) iPhone
11 2 (0.77%) Wiki
Operating Systems
1 89 (34.36%) Windows
2 44 (16.99%) Windows Server
3 43 (16.60%) Windows 10
4 36 (13.90%) Linux
5 16 (6.18%) Windows 7
6 12 (4.63%) Unix
7 10 (3.86%) Mac OS X
7 10 (3.86%) Windows Server 2012
8 9 (3.47%) Apple iOS
8 9 (3.47%) Red Hat Enterprise Linux
8 9 (3.47%) Windows Server 2008
9 7 (2.70%) CentOS
9 7 (2.70%) Windows 8
9 7 (2.70%) Windows Server 2016
10 5 (1.93%) Mac OS
11 4 (1.54%) Debian
11 4 (1.54%) VMS
12 3 (1.16%) Ubuntu
13 2 (0.77%) Android
13 2 (0.77%) Windows Server 2019
Processes & Methodologies
1 96 (37.07%) ITIL
2 45 (17.37%) Problem-Solving
3 43 (16.60%) Service Delivery
4 35 (13.51%) Problem Management
5 33 (12.74%) Service Management
6 28 (10.81%) Disaster Recovery
6 28 (10.81%) Project Management
7 27 (10.42%) Agile Software Development
7 27 (10.42%) ITSM
8 26 (10.04%) Project Delivery
9 25 (9.65%) DevOps
9 25 (9.65%) Incident Management
9 25 (9.65%) Mentoring
10 24 (9.27%) Kalman Filter
10 24 (9.27%) Stakeholder Management
11 23 (8.88%) Change Management
12 22 (8.49%) Proactive Monitoring
13 21 (8.11%) Computer Science
13 21 (8.11%) User Acceptance Testing
14 17 (6.56%) Decision-Making
Programming Languages
1 31 (11.97%) SQL
2 13 (5.02%) PowerShell
2 13 (5.02%) Python
3 11 (4.25%) T-SQL
4 6 (2.32%) Bash Shell
4 6 (2.32%) C#
5 5 (1.93%) Java
6 4 (1.54%) Perl
6 4 (1.54%) TypeScript
7 3 (1.16%) AWK
7 3 (1.16%) C
7 3 (1.16%) C++
7 3 (1.16%) Go
7 3 (1.16%) sed
8 2 (0.77%) JavaScript
9 1 (0.39%) BeanShell
9 1 (0.39%) Data Analysis Expressions (DAX)
9 1 (0.39%) Shell Script
Qualifications
1 28 (10.81%) Degree
2 24 (9.27%) Cisco Certification
3 21 (8.11%) CCNA
4 13 (5.02%) Microsoft Certification
5 10 (3.86%) Security Cleared
6 9 (3.47%) ITIL Certification
6 9 (3.47%) SC Cleared
7 8 (3.09%) MCSA
8 7 (2.70%) Computer Science Degree
8 7 (2.70%) ITIL Foundation Certificate
9 5 (1.93%) Citrix Certification
9 5 (1.93%) MCP
10 4 (1.54%) DBS Check
11 3 (1.16%) CCNP
11 3 (1.16%) MCSE
11 3 (1.16%) RHCE
11 3 (1.16%) RHCSA
12 2 (0.77%) CCSA
12 2 (0.77%) CCSE
12 2 (0.77%) Master's Degree
Quality Assurance & Compliance
1 18 (6.95%) GDPR
2 10 (3.86%) PMO
3 9 (3.47%) ISO/IEC 20000
4 6 (2.32%) Data Quality
4 6 (2.32%) ISO/IEC 27001
5 5 (1.93%) BS25999
5 5 (1.93%) ISO 9001
6 4 (1.54%) PCI DSS
7 2 (0.77%) QA
8 1 (0.39%) HIPAA
8 1 (0.39%) ISO 14001
8 1 (0.39%) ISO 22301
8 1 (0.39%) JSP 440
8 1 (0.39%) Sarbanes-Oxley
System Software
1 76 (29.34%) Active Directory
2 35 (13.51%) VMware Infrastructure
3 23 (8.88%) Hyper-V
4 11 (4.25%) VMware ESXi
5 7 (2.70%) Virtual Machines
6 5 (1.93%) Docker
7 4 (1.54%) Firmware
8 3 (1.16%) BitLocker
8 3 (1.16%) KVM
8 3 (1.16%) OCFS2
8 3 (1.16%) Oracle RAC
8 3 (1.16%) Postfix
8 3 (1.16%) qmail
8 3 (1.16%) Samba
8 3 (1.16%) Sendmail
8 3 (1.16%) Veritas Cluster Server
8 3 (1.16%) Veritas Volume Manager
8 3 (1.16%) Xen
9 1 (0.39%) Virtual Servers
9 1 (0.39%) XenApp
Systems Management
1 19 (7.34%) SCCM
2 9 (3.47%) Kubernetes
3 6 (2.32%) Backup Exec
3 6 (2.32%) Microsoft Intune
3 6 (2.32%) SCVMM
4 4 (1.54%) Puppet
5 3 (1.16%) Ansible
5 3 (1.16%) Failover Clustering
5 3 (1.16%) SCOM
5 3 (1.16%) SELinux
6 2 (0.77%) HP Data Protector
6 2 (0.77%) Norton AntiVirus
6 2 (0.77%) Opscode Chef
6 2 (0.77%) SCOrch
6 2 (0.77%) Terraform
6 2 (0.77%) WSUS
7 1 (0.39%) Grafana
7 1 (0.39%) ITRS Geneos
7 1 (0.39%) Nagios
7 1 (0.39%) Single Sign-On
Vendors
1 98 (37.84%) Microsoft
2 52 (20.08%) VMware
3 48 (18.53%) Cisco
4 24 (9.27%) Citrix
5 20 (7.72%) Oracle
6 19 (7.34%) HP
7 18 (6.95%) Meraki
8 17 (6.56%) CheckPoint
9 11 (4.25%) NetApp
10 10 (3.86%) Blue Coat
11 9 (3.47%) Northgate
11 9 (3.47%) SolarWinds
11 9 (3.47%) Veeam
12 8 (3.09%) IBM
12 8 (3.09%) ServiceNow
13 7 (2.70%) Dell
13 7 (2.70%) Google
13 7 (2.70%) Sophos
14 6 (2.32%) Asigra
14 6 (2.32%) Juniper