Period
to 14 April 2021

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 14 April 2021 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > London
6 months to
14 Apr 2021
Same period 2020 Same period 2019
Rank 295 222 243
Rank change year-on-year -73 +21 +1
Permanent jobs citing SLA 298 729 866
As % of all permanent jobs advertised in London 0.96% 1.56% 1.42%
As % of the Quality Assurance & Compliance category 8.27% 13.45% 10.69%
Number of salaries quoted 227 609 636
10th Percentile £28,500 £26,250 £25,485
25th Percentile £34,375 £32,500 £31,250
Median annual salary (50th Percentile) £55,000 £48,000 £47,500
Median % change year-on-year +14.58% +1.05% +5.56%
75th Percentile £70,000 £67,490 £65,000
90th Percentile £81,300 £77,500 £81,250
England median annual salary £40,000 £37,500 £37,500
% change year-on-year +6.67% - +7.14%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
London
Permanent vacancies with a requirement for quality assurance or compliance skills 3,604 5,419 8,098
As % of all permanent IT jobs advertised in London 11.67% 11.62% 13.26%
Number of salaries quoted 2,715 4,196 6,133
10th Percentile £40,000 £36,846 £36,250
25th Percentile £50,750 £47,500 £46,250
Median annual salary (50th Percentile) £65,000 £62,500 £60,000
Median % change year-on-year +4.00% +4.17% -
75th Percentile £80,250 £80,000 £77,500
90th Percentile £95,000 £95,000 £93,750
England median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% -

SLA
Job Vacancy Trend in London

Job postings citing SLA as a proportion of all IT jobs advertised in London.

Job vacancy trend for SLA in London

SLA
Salary Trend in London

3-month moving average salary quoted in jobs citing SLA in London.

Salary trend for SLA in London

SLA
Salary Histogram in London

Salary distribution for jobs citing SLA in London over the 6 months to 14 April 2021.

Salary histogram for SLA in London

SLA
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the London region over the 6 months to 14 April 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -41 53 £55,000 - 7
West London +23 15 £37,500 -21.05% 5
South London +12 9 £35,000 -22.22% 1
East London +6 6 £26,000 -45.83% 3
North London +29 1 £40,000 +23.08% 3
SLA
England

For the 6 months to 14 April 2021, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for SLA.

1 119 (39.93%) ITIL
2 107 (35.91%) Windows
3 103 (34.56%) Microsoft
4 97 (32.55%) Finance
5 94 (31.54%) Microsoft 365
6 86 (28.86%) Active Directory
7 81 (27.18%) Azure
8 64 (21.48%) Service Delivery
9 59 (19.80%) Problem-Solving
10 58 (19.46%) Windows Server
11 53 (17.79%) VMware
12 47 (15.77%) Service Management
13 46 (15.44%) Analytical Skills
14 45 (15.10%) Windows 10
15 40 (13.42%) Stakeholder Management
16 38 (12.75%) Project Management
16 38 (12.75%) SharePoint
17 36 (12.08%) VMware Infrastructure
18 35 (11.74%) AWS
19 34 (11.41%) Cisco
20 33 (11.07%) Project Delivery
21 32 (10.74%) Continuous Improvement
22 30 (10.07%) SQL
23 29 (9.73%) Citrix
23 29 (9.73%) Disaster Recovery
23 29 (9.73%) Agile Software Development
24 28 (9.40%) Problem Management
24 28 (9.40%) Data Centre
25 27 (9.06%) Linux
25 27 (9.06%) Microsoft Office

SLA
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 38 (12.75%) SharePoint
2 15 (5.03%) MS Exchange
3 11 (3.69%) Confluence
4 5 (1.68%) Apache
5 4 (1.34%) IIS
5 4 (1.34%) Skype for Business
6 3 (1.01%) Exchange Server 2010
6 3 (1.01%) Exchange Server 2013
7 2 (0.67%) TPMS
8 1 (0.34%) Oracle Workflow
8 1 (0.34%) SharePoint 2010
8 1 (0.34%) SharePoint 2013
8 1 (0.34%) Site Server
8 1 (0.34%) WebLogic
8 1 (0.34%) WebSphere
Applications
1 27 (9.06%) Microsoft Office
2 13 (4.36%) Microsoft Excel
3 11 (3.69%) Microsoft PowerPoint
4 5 (1.68%) MS Visio
5 2 (0.67%) Microsoft Project
6 1 (0.34%) Spreadsheet
Business Applications
1 5 (1.68%) Eikon
2 4 (1.34%) Remedy ITSM
3 3 (1.01%) SAP S/4HANA
4 2 (0.67%) Dynamics CRM
4 2 (0.67%) SAP BPC
4 2 (0.67%) SAP CO
4 2 (0.67%) SAP FSCM
5 1 (0.34%) Dynamics AX
5 1 (0.34%) Dynamics GP
5 1 (0.34%) NetSuite
5 1 (0.34%) Oracle Applications
5 1 (0.34%) Oracle Cash Management
5 1 (0.34%) Oracle EBS
5 1 (0.34%) Oracle E-Business Tax
5 1 (0.34%) Oracle Internet Expenses
5 1 (0.34%) Oracle Payables
5 1 (0.34%) Oracle Receivables
5 1 (0.34%) SAP Business One
5 1 (0.34%) SAP FI
5 1 (0.34%) SAP FI/CO
Cloud Services
1 94 (31.54%) Microsoft 365
2 81 (27.18%) Azure
3 35 (11.74%) AWS
4 12 (4.03%) SaaS
5 11 (3.69%) IaaS
6 10 (3.36%) GCP
6 10 (3.36%) PaaS
7 8 (2.68%) Azure Active Directory
8 7 (2.35%) Dynamics 365
8 7 (2.35%) Mimecast
9 5 (1.68%) Power Platform
10 4 (1.34%) Amazon EC2
10 4 (1.34%) Amazon ELB
10 4 (1.34%) Amazon S3
10 4 (1.34%) Datadog
11 3 (1.01%) AWS Lambda
11 3 (1.01%) OneDrive
12 2 (0.67%) Google Workspace
12 2 (0.67%) Route 53
12 2 (0.67%) Slack
Communications & Networking
1 25 (8.39%) DNS
2 24 (8.05%) Firewall
2 24 (8.05%) VPN
3 20 (6.71%) DHCP
4 18 (6.04%) TCP/IP
5 17 (5.70%) WAN
6 13 (4.36%) Internet
7 12 (4.03%) SAN
7 12 (4.03%) SSL
8 11 (3.69%) Unified Communications
9 10 (3.36%) LAN
9 10 (3.36%) Wi-Fi
10 8 (2.68%) SNMP
10 8 (2.68%) VoIP
11 7 (2.35%) BGP
11 7 (2.35%) Skype
12 6 (2.01%) HTTP
12 6 (2.01%) IPsec
12 6 (2.01%) Wireless
13 4 (1.34%) Ethernet
Database & Business Intelligence
1 14 (4.70%) SQL Server
2 7 (2.35%) MongoDB
3 5 (1.68%) Power BI
4 3 (1.01%) SQL Server Integration Services
5 2 (0.67%) Data Lake
5 2 (0.67%) Data Warehouse
5 2 (0.67%) SQL Server Reporting Services
6 1 (0.34%) Amazon RDS
6 1 (0.34%) Azure SQL Database
6 1 (0.34%) Big Data
6 1 (0.34%) BusinessObjects
6 1 (0.34%) DB2
6 1 (0.34%) GIS
6 1 (0.34%) PowerCenter
6 1 (0.34%) QlikView
6 1 (0.34%) Redis
6 1 (0.34%) SAP HANA
6 1 (0.34%) SQL Server 2012
6 1 (0.34%) SQL Server Analysis Services
6 1 (0.34%) SSDT
Development Applications
1 16 (5.37%) JIRA
2 9 (3.02%) Git (software)
2 9 (3.02%) Jenkins
3 4 (1.34%) Sonatype Nexus
4 3 (1.01%) MSI
5 2 (0.67%) GitLab
6 1 (0.34%) Bitbucket
6 1 (0.34%) Chocolatey
6 1 (0.34%) Eclipse
6 1 (0.34%) Gerrit
6 1 (0.34%) Octopus Deploy
6 1 (0.34%) Toad
6 1 (0.34%) Vagrant
6 1 (0.34%) Visual Studio Team System
General
1 97 (32.55%) Finance
2 19 (6.38%) Banking
3 12 (4.03%) Digital Economy
3 12 (4.03%) Retail
4 11 (3.69%) Legal
5 10 (3.36%) Telecoms
6 7 (2.35%) Investment Banking
7 5 (1.68%) Billing
8 4 (1.34%) General Ledger
8 4 (1.34%) Law
9 2 (0.67%) Multimedia
10 1 (0.34%) Brand Awareness
10 1 (0.34%) French Language
10 1 (0.34%) Games
10 1 (0.34%) German Language
10 1 (0.34%) Italian Language
10 1 (0.34%) Pharmaceutical
10 1 (0.34%) Public Sector
10 1 (0.34%) Social Housing
10 1 (0.34%) Spanish Language
Job Titles
1 60 (20.13%) Analyst
2 32 (10.74%) Service Manager
2 32 (10.74%) Support Engineer
3 24 (8.05%) Support Analyst
4 20 (6.71%) IT Manager
5 19 (6.38%) Team Leader
6 17 (5.70%) 2nd Line Support
7 15 (5.03%) Azure Engineer
7 15 (5.03%) Delivery Manager
8 14 (4.70%) Applications Support
8 14 (4.70%) Office 365 Engineer
8 14 (4.70%) Service Delivery Manager
9 13 (4.36%) Business Analyst
9 13 (4.36%) Developer
9 13 (4.36%) Infrastructure Engineer
10 12 (4.03%) Windows Engineer
11 11 (3.69%) IT Analyst
11 11 (3.69%) IT Services Manager
12 10 (3.36%) IT Support
12 10 (3.36%) Windows Support Engineer
Libraries, Frameworks & Software Standards
1 8 (2.68%) React
2 6 (2.01%) Spring
2 6 (2.01%) Spring Boot
2 6 (2.01%) Web Services
3 4 (1.34%) CSS
3 4 (1.34%) EDI
3 4 (1.34%) HTML
4 3 (1.01%) LDAP
5 2 (0.67%) .NET
5 2 (0.67%) Middleware
6 1 (0.34%) .NET Framework
6 1 (0.34%) Apache NiFi
6 1 (0.34%) Express
6 1 (0.34%) Kafka
6 1 (0.34%) MDX
6 1 (0.34%) RabbitMQ
6 1 (0.34%) SOAP
6 1 (0.34%) Software Packaging
6 1 (0.34%) WCF
6 1 (0.34%) XML
Miscellaneous
1 46 (15.44%) Analytical Skills
2 28 (9.40%) Data Centre
3 26 (8.72%) Self-Motivation
4 24 (8.05%) Management Information System
5 8 (2.68%) Public Cloud
5 8 (2.68%) SWIFT
6 6 (2.01%) Blackberry
7 4 (1.34%) Device Driver
7 4 (1.34%) Enterprise Software
7 4 (1.34%) Linux Command Line
7 4 (1.34%) Reinsurance
7 4 (1.34%) Replication
7 4 (1.34%) Video Conferencing
8 3 (1.01%) Clustering
8 3 (1.01%) Driving Licence
8 3 (1.01%) Fibre Optics
8 3 (1.01%) iPad
8 3 (1.01%) Mobile App
8 3 (1.01%) Virtual Team
9 2 (0.67%) FMCG
Operating Systems
1 107 (35.91%) Windows
2 58 (19.46%) Windows Server
3 45 (15.10%) Windows 10
4 27 (9.06%) Linux
5 18 (6.04%) Windows 7
6 12 (4.03%) Windows Server 2012
7 11 (3.69%) Apple iOS
8 9 (3.02%) Red Hat Enterprise Linux
8 9 (3.02%) Unix
8 9 (3.02%) Windows Server 2008
9 7 (2.35%) Mac OS
10 4 (1.34%) CentOS
10 4 (1.34%) Debian
10 4 (1.34%) Mac OS X
10 4 (1.34%) Ubuntu
10 4 (1.34%) VMS
10 4 (1.34%) Windows 8
10 4 (1.34%) Windows Server 2016
11 3 (1.01%) Android
12 1 (0.34%) Windows Server 2003
Processes & Methodologies
1 119 (39.93%) ITIL
2 64 (21.48%) Service Delivery
3 59 (19.80%) Problem-Solving
4 47 (15.77%) Service Management
5 40 (13.42%) Stakeholder Management
6 38 (12.75%) Project Management
7 33 (11.07%) Project Delivery
8 32 (10.74%) Continuous Improvement
9 29 (9.73%) Agile Software Development
9 29 (9.73%) Disaster Recovery
10 28 (9.40%) Problem Management
11 25 (8.39%) DevOps
12 24 (8.05%) Line Management
13 23 (7.72%) Incident Management
14 22 (7.38%) Decision-Making
14 22 (7.38%) Mentoring
15 21 (7.05%) Change Management
16 20 (6.71%) People Management
17 19 (6.38%) Infrastructure Engineering
17 19 (6.38%) ITSM
Programming Languages
1 30 (10.07%) SQL
2 20 (6.71%) PowerShell
3 17 (5.70%) Java
4 9 (3.02%) Python
5 8 (2.68%) JavaScript
6 6 (2.01%) C
6 6 (2.01%) C#
7 5 (1.68%) Perl
8 4 (1.34%) Bash Shell
8 4 (1.34%) TypeScript
9 3 (1.01%) AWK
9 3 (1.01%) sed
9 3 (1.01%) T-SQL
9 3 (1.01%) VBScript
10 2 (0.67%) Go
10 2 (0.67%) Shell Script
11 1 (0.34%) Data Analysis Expressions (DAX)
11 1 (0.34%) Groovy
11 1 (0.34%) PL/SQL
11 1 (0.34%) Scala
Qualifications
1 24 (8.05%) ITIL Certification
2 17 (5.70%) Cisco Certification
2 17 (5.70%) Degree
3 16 (5.37%) SC Cleared
3 16 (5.37%) Security Cleared
4 13 (4.36%) CCNA
5 11 (3.69%) Microsoft Certification
6 9 (3.02%) ITIL Foundation Certificate
7 8 (2.68%) MCSA
8 7 (2.35%) MCP
9 6 (2.01%) CCNP
10 4 (1.34%) AWS Certification
10 4 (1.34%) Citrix Certification
10 4 (1.34%) DBS Check
10 4 (1.34%) MCDST
11 3 (1.01%) GISP
11 3 (1.01%) MCSE
11 3 (1.01%) MCTS
11 3 (1.01%) RHCSA
11 3 (1.01%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 20 (6.71%) PMO
2 14 (4.70%) GDPR
3 9 (3.02%) ISO/IEC 20000
4 6 (2.01%) BS25999
4 6 (2.01%) Data Quality
4 6 (2.01%) ISO 9001
4 6 (2.01%) ISO/IEC 27001
5 4 (1.34%) QA
5 4 (1.34%) Sarbanes-Oxley
6 2 (0.67%) COBIT
7 1 (0.34%) Cyber Essentials
7 1 (0.34%) Cyber Essentials PLUS
7 1 (0.34%) NIST
7 1 (0.34%) PCI DSS
System Software
1 86 (28.86%) Active Directory
2 36 (12.08%) VMware Infrastructure
3 9 (3.02%) Hyper-V
4 8 (2.68%) Docker
5 7 (2.35%) XenDesktop
6 5 (1.68%) BitLocker
6 5 (1.68%) Firmware
6 5 (1.68%) Virtual Servers
6 5 (1.68%) VMware ESXi
7 4 (1.34%) Microsoft Virtual Server
8 3 (1.01%) KVM
8 3 (1.01%) Microsoft App-V
8 3 (1.01%) OCFS2
8 3 (1.01%) Oracle RAC
8 3 (1.01%) Postfix
8 3 (1.01%) qmail
8 3 (1.01%) Samba
8 3 (1.01%) Veritas Cluster Server
8 3 (1.01%) Veritas Volume Manager
8 3 (1.01%) Xen
Systems Management
1 24 (8.05%) SCCM
2 11 (3.69%) Kubernetes
3 9 (3.02%) Microsoft Intune
4 8 (2.68%) Terraform
5 6 (2.01%) Ansible
5 6 (2.01%) EMC NetWorker
6 4 (1.34%) Failover Clustering
6 4 (1.34%) Puppet
6 4 (1.34%) WSUS
7 3 (1.01%) McAfee ePO
7 3 (1.01%) Norton AntiVirus
7 3 (1.01%) SCOM
7 3 (1.01%) SELinux
7 3 (1.01%) Sysprep
8 2 (0.67%) Nagios
8 2 (0.67%) Opscode Chef
8 2 (0.67%) Opsgenie
9 1 (0.34%) Backup Exec
9 1 (0.34%) HP NNM
9 1 (0.34%) ITRS Geneos
Vendors
1 103 (34.56%) Microsoft
2 53 (17.79%) VMware
3 34 (11.41%) Cisco
4 29 (9.73%) Citrix
5 14 (4.70%) Oracle
6 12 (4.03%) Meraki
7 11 (3.69%) HP
8 10 (3.36%) SAP
9 8 (2.68%) Bloomberg
9 8 (2.68%) IBM
9 8 (2.68%) McAfee
10 7 (2.35%) NetApp
10 7 (2.35%) ServiceNow
11 6 (2.01%) EMC
11 6 (2.01%) Ivanti
11 6 (2.01%) Red Hat
11 6 (2.01%) Reuters
11 6 (2.01%) Sophos
12 5 (1.68%) Avaya
12 5 (1.68%) CheckPoint