Period
to 9 April 2020

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 9 April 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > London
6 months to
9 Apr 2020
Same period 2019 Same period 2018
Rank 215 238 241
Rank change year-on-year +23 +3 -49
Permanent jobs citing SLA 745 876 1,027
As % of all permanent jobs advertised in London 1.57% 1.43% 1.47%
As % of the Quality Assurance & Compliance category 13.60% 10.88% 11.04%
Number of salaries quoted 651 654 846
Median annual salary £50,000 £47,250 £45,000
Median salary % change year-on-year +5.82% +5.00% +5.88%
10th Percentile £26,250 £25,479 £26,250
90th Percentile £77,500 £80,875 £75,000
England median annual salary £37,500 £39,000 £35,000
% change year-on-year -3.85% +11.43% -5.41%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
London
Permanent vacancies with a requirement for quality assurance or compliance skills 5,478 8,054 9,300
As % of all permanent IT jobs advertised in London 11.55% 13.15% 13.32%
Number of salaries quoted 4,172 6,000 7,384
Median annual salary £62,500 £60,000 £60,000
Median salary % change year-on-year +4.17% - +4.35%
10th Percentile £36,250 £36,250 £35,500
90th Percentile £95,000 £93,750 £87,500
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

SLA
Job Vacancy Trend in London

Job postings citing SLA as a proportion of all IT jobs advertised in London.

Job vacancy trend for SLA in London

SLA
Salary Trend in London

3-month moving average salary quoted in jobs citing SLA in London.

Salary trend for SLA in London

SLA
Salary Histogram in London

Salary distribution for jobs citing SLA in London over the 6 months to 9 April 2020.

Salary histogram for SLA in London

SLA
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the London region over the 6 months to 9 April 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +28 207 £60,000 +41.18% 14
West London +24 53 £47,500 +71.17% 2
South London 0 25 £47,500 +5.56% 1
East London -7 19 £48,000 -12.73% 1
North London - 2 £32,500 -
SLA
England

For the 6 months to 9 April 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for SLA.

1 325 (43.62%) Windows
2 322 (43.22%) Microsoft
3 256 (34.36%) Active Directory
4 254 (34.09%) Office 365
5 227 (30.47%) ITIL
6 199 (26.71%) Azure
7 169 (22.68%) Finance
8 131 (17.58%) Service Delivery
9 130 (17.45%) Windows Server
10 124 (16.64%) Windows 10
11 122 (16.38%) Microsoft Office
12 115 (15.44%) VMware
13 108 (14.50%) SCCM
14 101 (13.56%) VMware Infrastructure
15 100 (13.42%) Problem-Solving
16 99 (13.29%) Cisco
17 90 (12.08%) Microsoft Certification
18 88 (11.81%) SQL
18 88 (11.81%) SharePoint
19 86 (11.54%) WAN
20 80 (10.74%) LAN
21 79 (10.60%) Cisco Certification
22 78 (10.47%) Service Management
22 78 (10.47%) Analytical Skills
23 76 (10.20%) Firewall
23 76 (10.20%) Agile Software Development
24 73 (9.80%) Change Management
24 73 (9.80%) MS Exchange
25 67 (8.99%) Citrix
26 66 (8.86%) DNS

SLA
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 88 (11.81%) SharePoint
2 73 (9.80%) MS Exchange
3 28 (3.76%) Skype for Business
4 26 (3.49%) Exchange Server 2013
5 22 (2.95%) Exchange Server 2010
6 13 (1.74%) IIS
7 11 (1.48%) Confluence
8 8 (1.07%) Exchange Server 2007
9 6 (0.81%) Oracle Workflow
9 6 (0.81%) SAS
10 4 (0.54%) WebLogic
11 3 (0.40%) Blackberry Enterprise Server
11 3 (0.40%) CMS
11 3 (0.40%) JBoss
11 3 (0.40%) MQSeries
11 3 (0.40%) MTS
12 1 (0.13%) OpenStack
12 1 (0.13%) WebSphere
Applications
1 122 (16.38%) Microsoft Office
2 40 (5.37%) Microsoft Excel
3 16 (2.15%) Microsoft PowerPoint
4 6 (0.81%) MS Visio
5 2 (0.27%) Microsoft Project
Business Applications
1 11 (1.48%) Dynamics CRM
2 10 (1.34%) Magento
2 10 (1.34%) Oracle EBS
2 10 (1.34%) SAP Hybris
3 7 (0.94%) Oracle Cash Management
3 7 (0.94%) Oracle Payables
4 6 (0.81%) Oracle EBS R12
5 5 (0.67%) Oracle Procure-to-Pay
5 5 (0.67%) Oracle Subledger Accounting
6 4 (0.54%) Dynamics AX
6 4 (0.54%) NetSuite
6 4 (0.54%) Oracle Applications
7 3 (0.40%) Elite 3E
7 3 (0.40%) Oracle Receivables
7 3 (0.40%) SAP CRM
8 2 (0.27%) Oracle E-Business Tax
8 2 (0.27%) Oracle General Ledger
8 2 (0.27%) Oracle iProcurement
8 2 (0.27%) Remedy ITSM
9 1 (0.13%) Oracle ERP
Cloud Services
1 254 (34.09%) Office 365
2 199 (26.71%) Azure
3 56 (7.52%) AWS
4 38 (5.10%) Azure Active Directory
5 37 (4.97%) SaaS
6 22 (2.95%) Power Platform
7 17 (2.28%) AWS CloudFormation
7 17 (2.28%) Microsoft Flow
7 17 (2.28%) PowerApps
8 15 (2.01%) ShareGate
9 12 (1.61%) Amazon EC2
9 12 (1.61%) Amazon S3
9 12 (1.61%) Virtual Private Cloud
10 11 (1.48%) GCP
10 11 (1.48%) Mimecast
11 10 (1.34%) Dynamics 365
11 10 (1.34%) Serverless
12 8 (1.07%) Slack
13 6 (0.81%) Amazon GuardDuty
13 6 (0.81%) AWS Lambda
Communications & Networking
1 86 (11.54%) WAN
2 80 (10.74%) LAN
3 76 (10.20%) Firewall
4 66 (8.86%) DNS
5 58 (7.79%) TCP/IP
6 55 (7.38%) DHCP
7 41 (5.50%) Wi-Fi
8 39 (5.23%) VPN
9 33 (4.43%) Skype
10 31 (4.16%) Network Security
11 28 (3.76%) Wireless
12 26 (3.49%) Internet
13 25 (3.36%) VoIP
14 24 (3.22%) Cisco ASA
15 18 (2.42%) MPLS
16 15 (2.01%) BGP
17 14 (1.88%) SAN
18 13 (1.74%) Broadband
19 11 (1.48%) FTP
19 11 (1.48%) VLAN
Database & Business Intelligence
1 60 (8.05%) SQL Server
2 11 (1.48%) Relational Database
3 8 (1.07%) SQL Server 2008
4 7 (0.94%) Oracle Database
4 7 (0.94%) Power BI
5 6 (0.81%) Amazon RDS
5 6 (0.81%) Oracle Reports
5 6 (0.81%) SQL Server 2016
6 5 (0.67%) SQL Server 2012
7 4 (0.54%) Apache Cassandra
7 4 (0.54%) MySQL
7 4 (0.54%) RDBMS
7 4 (0.54%) TKPROF
8 3 (0.40%) Amazon DynamoDB
8 3 (0.40%) Big Data
8 3 (0.40%) Data Warehouse
8 3 (0.40%) DB2
8 3 (0.40%) Electronic Patient Records
8 3 (0.40%) Hazelcast
8 3 (0.40%) Redis
Development Applications
1 22 (2.95%) JIRA
2 16 (2.15%) Visual Studio
3 15 (2.01%) SQL Server Management Studio (SSMS)
4 8 (1.07%) VSS/SourceSafe
5 5 (0.67%) Jenkins
6 4 (0.54%) Octopus Deploy
7 3 (0.40%) Eclipse
7 3 (0.40%) InstallShield
7 3 (0.40%) IntelliJ
7 3 (0.40%) MSI
8 2 (0.27%) Oracle Forms
8 2 (0.27%) Toad
8 2 (0.27%) WinDbg
9 1 (0.13%) Artifactory
9 1 (0.13%) Git (software)
9 1 (0.13%) RStudio
9 1 (0.13%) Sonatype Nexus
9 1 (0.13%) Team Foundation Server
General
1 169 (22.68%) Finance
2 51 (6.85%) Banking
3 42 (5.64%) Retail
4 35 (4.70%) Legal
4 35 (4.70%) Telecoms
5 21 (2.82%) Law
6 19 (2.55%) Public Sector
7 15 (2.01%) Marketing
8 13 (1.74%) Front Office
9 9 (1.21%) Financial Institution
9 9 (1.21%) General Ledger
10 7 (0.94%) Advertising
10 7 (0.94%) Investment Banking
11 5 (0.67%) Games
11 5 (0.67%) Publishing
12 4 (0.54%) Back Office
13 3 (0.40%) Italian Language
14 2 (0.27%) Manufacturing
14 2 (0.27%) Pharmaceutical
15 1 (0.13%) Billing
Job Titles
1 131 (17.58%) Support Engineer
2 113 (15.17%) Analyst
3 81 (10.87%) Service Manager
4 70 (9.40%) Support Analyst
5 60 (8.05%) 2nd Line Support
6 55 (7.38%) Delivery Manager
6 55 (7.38%) Service Delivery Manager
7 47 (6.31%) Infrastructure Engineer
8 45 (6.04%) 2nd Line Engineer
8 45 (6.04%) IT Support
9 40 (5.37%) Service Analyst
10 39 (5.23%) 2nd Line Support Engineer
10 39 (5.23%) Consultant
11 38 (5.10%) Applications Support
11 38 (5.10%) IT Manager
12 37 (4.97%) Desktop Support
13 34 (4.56%) Service Desk Analyst
14 29 (3.89%) IT Analyst
15 25 (3.36%) Developer
15 25 (3.36%) IT Engineer
Libraries, Frameworks & Software Standards
1 40 (5.37%) .NET
2 35 (4.70%) ASP.NET
3 21 (2.82%) CSS
4 20 (2.68%) XML
5 16 (2.15%) .NET Framework
5 16 (2.15%) ASP.NET MVC
5 16 (2.15%) HTML
6 15 (2.01%) AngularJS
6 15 (2.01%) ASP.NET Web API
6 15 (2.01%) Entity Framework
6 15 (2.01%) React
6 15 (2.01%) WCF
7 13 (1.74%) .NET Core
7 13 (1.74%) ASP.NET Core
7 13 (1.74%) JSON
8 12 (1.61%) Middleware
9 11 (1.48%) LDAP
9 11 (1.48%) XSLT
10 9 (1.21%) J2EE
11 8 (1.07%) SAML
Miscellaneous
1 78 (10.47%) Analytical Skills
2 47 (6.31%) Management Information System
3 40 (5.37%) Data Centre
4 29 (3.89%) Hybrid Cloud
5 27 (3.62%) Enterprise Software
6 20 (2.68%) Self-Motivation
7 19 (2.55%) Video Conferencing
8 17 (2.28%) iPhone
9 13 (1.74%) Public Cloud
10 11 (1.48%) iPad
11 10 (1.34%) Virtual Team
12 9 (1.21%) BYOD
13 8 (1.07%) NHS
14 7 (0.94%) Fat Client
14 7 (0.94%) Thin Client
15 6 (0.81%) Blackberry
15 6 (0.81%) Foreign Exchange (FX)
16 5 (0.67%) Greenfield Project
16 5 (0.67%) Mobile App
16 5 (0.67%) Social Media
Operating Systems
1 325 (43.62%) Windows
2 130 (17.45%) Windows Server
3 124 (16.64%) Windows 10
4 64 (8.59%) Linux
5 52 (6.98%) Windows 7
6 35 (4.70%) Windows Server 2016
7 33 (4.43%) Windows Server 2012
8 32 (4.30%) Unix
9 23 (3.09%) Apple iOS
10 16 (2.15%) Windows Server 2019
11 15 (2.01%) Windows Server 2008
12 14 (1.88%) Mac OS
13 13 (1.74%) VMS
13 13 (1.74%) Windows 8
14 11 (1.48%) Android
15 10 (1.34%) Windows Server 2003
16 9 (1.21%) Mac OS X
17 7 (0.94%) CentOS
17 7 (0.94%) Oracle Linux
18 4 (0.54%) Solaris
Processes & Methodologies
1 227 (30.47%) ITIL
2 131 (17.58%) Service Delivery
3 100 (13.42%) Problem-Solving
4 78 (10.47%) Service Management
5 76 (10.20%) Agile Software Development
6 73 (9.80%) Change Management
7 66 (8.86%) Infrastructure Engineering
8 64 (8.59%) Change Control
8 64 (8.59%) DevOps
9 61 (8.19%) Project Delivery
10 56 (7.52%) Project Management
11 54 (7.25%) Problem Management
12 53 (7.11%) Decision-Making
12 53 (7.11%) ITSM
13 49 (6.58%) Migration
14 42 (5.64%) Incident Management
15 38 (5.10%) Cybersecurity
15 38 (5.10%) Stakeholder Management
16 37 (4.97%) Computer Science
16 37 (4.97%) Information Security
Programming Languages
1 88 (11.81%) SQL
2 42 (5.64%) C#
3 41 (5.50%) PowerShell
4 31 (4.16%) Java
5 16 (2.15%) JavaScript
5 16 (2.15%) Shell Script
6 15 (2.01%) TypeScript
7 13 (1.74%) Python
8 9 (1.21%) PL/SQL
9 6 (0.81%) VBScript
10 5 (0.67%) Bash Shell
10 5 (0.67%) C
11 3 (0.40%) Erlang
11 3 (0.40%) Korn
11 3 (0.40%) Scala
12 2 (0.27%) C++
12 2 (0.27%) Perl
12 2 (0.27%) PHP
12 2 (0.27%) T-SQL
13 1 (0.13%) VB
Qualifications
1 90 (12.08%) Microsoft Certification
2 79 (10.60%) Cisco Certification
3 64 (8.59%) Degree
4 56 (7.52%) MCSA
5 46 (6.17%) CCNA
6 34 (4.56%) ITIL Certification
7 30 (4.03%) CCNP
7 30 (4.03%) MCSE
8 29 (3.89%) MCP
9 21 (2.82%) CISSP
10 14 (1.88%) AWS Certification
10 14 (1.88%) Security Cleared
11 13 (1.74%) CISM
11 13 (1.74%) Computer Science Degree
12 12 (1.61%) (ISC)2 CCSP
12 12 (1.61%) DBS Check
13 10 (1.34%) SC Cleared
14 9 (1.21%) ITIL Foundation Certificate
15 8 (1.07%) CISA
15 8 (1.07%) CWNA
Quality Assurance & Compliance
1 18 (2.42%) ISO/IEC 27001
2 17 (2.28%) QA
3 16 (2.15%) ISO/IEC 20000
4 14 (1.88%) PCI DSS
5 11 (1.48%) GDPR
5 11 (1.48%) ISO 9001
6 7 (0.94%) COBIT
7 4 (0.54%) Cyber Essentials
8 3 (0.40%) ISO 9000
9 2 (0.27%) Cyber Essentials PLUS
9 2 (0.27%) Data Quality
10 1 (0.13%) GxP
10 1 (0.13%) HMG Security Policy Framework
10 1 (0.13%) IASME
10 1 (0.13%) NIST
10 1 (0.13%) PMO
System Software
1 256 (34.36%) Active Directory
2 101 (13.56%) VMware Infrastructure
3 33 (4.43%) XenApp
4 32 (4.30%) Hyper-V
5 18 (2.42%) Terminal Services
6 16 (2.15%) VMware ESXi
7 13 (1.74%) Docker
7 13 (1.74%) Virtual Desktop
8 12 (1.61%) vSphere
9 10 (1.34%) XenDesktop
10 9 (1.21%) Virtual Servers
10 9 (1.21%) VMware Workstation
11 7 (0.94%) Virtual Machines
12 3 (0.40%) BitLocker
12 3 (0.40%) Microsoft App-V
13 2 (0.27%) Firmware
13 2 (0.27%) NFS
14 1 (0.13%) Samba
14 1 (0.13%) Veritas Cluster Server
Systems Management
1 108 (14.50%) SCCM
2 46 (6.17%) Microsoft Intune
3 18 (2.42%) Kubernetes
4 13 (1.74%) Ansible
5 11 (1.48%) WSUS
6 8 (1.07%) Cisco CUCM
6 8 (1.07%) Jamf Pro
6 8 (1.07%) Norton AntiVirus
7 7 (0.94%) Opscode Chef
7 7 (0.94%) Puppet
7 7 (0.94%) Terraform
8 6 (0.81%) vCenter Server
9 5 (0.67%) AirWatch
10 3 (0.40%) Istio
10 3 (0.40%) linkerd
10 3 (0.40%) Tivoli
11 2 (0.27%) Control-M
11 2 (0.27%) HP Data Protector
11 2 (0.27%) Single Sign-On
12 1 (0.13%) NetBackup
Vendors
1 322 (43.22%) Microsoft
2 115 (15.44%) VMware
3 99 (13.29%) Cisco
4 67 (8.99%) Citrix
5 35 (4.70%) HP
5 35 (4.70%) Oracle
6 28 (3.76%) Adobe
6 28 (3.76%) Apple
6 28 (3.76%) SolarWinds
7 22 (2.95%) Bloomberg
7 22 (2.95%) Reuters
8 20 (2.68%) CheckPoint
8 20 (2.68%) Salesforce.com
9 19 (2.55%) iManage
9 19 (2.55%) ServiceNow
10 18 (2.42%) Meraki
11 17 (2.28%) SAP
12 16 (2.15%) Juniper
12 16 (2.15%) Palo Alto
13 12 (1.61%) ShoreTel