Period
to 19 October 2021

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 19 October 2021 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > London
6 months to
19 Oct 2021
Same period 2020 Same period 2019
Rank 275 232 214
Rank change year-on-year -43 -18 +45
Permanent jobs citing SLA 628 269 927
As % of all permanent jobs advertised in London 1.24% 1.37% 1.71%
As % of the Quality Assurance & Compliance category 8.33% 11.51% 13.09%
Number of salaries quoted 419 220 730
10th Percentile £26,250 £28,500 £27,950
25th Percentile £33,500 £40,000 £35,000
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +11.11%
75th Percentile £68,750 £75,000 £65,000
90th Percentile £85,000 £86,250 £81,250
England median annual salary £40,000 £45,000 £40,000
% change year-on-year -11.11% +12.50% +3.90%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
London
Permanent vacancies with a requirement for quality assurance or compliance skills 7,543 2,338 7,084
As % of all permanent IT jobs advertised in London 14.94% 11.93% 13.04%
Number of salaries quoted 4,759 1,919 5,530
10th Percentile £40,000 £41,250 £36,250
25th Percentile £50,000 £50,000 £46,250
Median annual salary (50th Percentile) £65,000 £65,000 £60,000
Median % change year-on-year - +8.33% -
75th Percentile £85,000 £82,500 £78,750
90th Percentile £101,250 £100,000 £92,500
England median annual salary £55,000 £55,000 £50,000
% change year-on-year - +10.00% -

SLA
Job Vacancy Trend in London

Job postings citing SLA as a proportion of all IT jobs advertised in London.

Job vacancy trend for SLA in London

SLA
Salary Trend in London

3-month moving average salary quoted in jobs citing SLA in London.

Salary trend for SLA in London

SLA
Salary Histogram in London

Salary distribution for jobs citing SLA in London over the 6 months to 19 October 2021.

Salary histogram for SLA in London

SLA
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the London region over the 6 months to 19 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -52 80 £55,000 -21.43% 29
West London -33 53 £35,000 -22.22% 18
South London -10 16 £31,500 +36.96% 5
East London -9 15 £34,500 -47.33% 8
North London -12 2 £52,000 +48.57% 1
SLA
England

For the 6 months to 19 October 2021, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for SLA.

1 226 (35.99%) Social Skills
2 194 (30.89%) Windows
3 185 (29.46%) ITIL
4 177 (28.18%) Microsoft
5 170 (27.07%) Service Delivery
6 158 (25.16%) Finance
7 124 (19.75%) Microsoft 365
8 120 (19.11%) Azure
9 114 (18.15%) Active Directory
10 99 (15.76%) Problem-Solving
11 97 (15.45%) Retail
12 96 (15.29%) Service Management
13 83 (13.22%) Facilities Management
13 83 (13.22%) Windows Server
14 82 (13.06%) Analytical Skills
15 78 (12.42%) Incident Management
16 77 (12.26%) ITSM
17 76 (12.10%) Line Management
17 76 (12.10%) PowerShell
18 74 (11.78%) Windows 10
19 72 (11.46%) AWS
20 64 (10.19%) DevOps
20 64 (10.19%) ServiceNow
20 64 (10.19%) SQL
21 61 (9.71%) Management Information System
21 61 (9.71%) Problem Management
22 59 (9.39%) DNS
23 58 (9.24%) Microsoft Office
24 57 (9.08%) VPN
25 54 (8.60%) VMware

SLA
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (5.41%) SharePoint
2 23 (3.66%) MS Exchange
3 12 (1.91%) Skype for Business
4 11 (1.75%) Confluence
5 10 (1.59%) Exchange Server 2007
6 7 (1.11%) Oracle Workflow
7 5 (0.80%) Exchange Server 2010
8 4 (0.64%) Blackberry Enterprise Server
8 4 (0.64%) Exchange Server 2013
9 2 (0.32%) IIS
9 2 (0.32%) TPMS
9 2 (0.32%) WebLogic
10 1 (0.16%) Adobe Experience Manager
10 1 (0.16%) SugarCRM
10 1 (0.16%) Tomcat
Applications
1 58 (9.24%) Microsoft Office
2 44 (7.01%) Microsoft Excel
3 13 (2.07%) Microsoft PowerPoint
4 7 (1.11%) MS Visio
5 4 (0.64%) Spreadsheet
6 1 (0.16%) Acrobat
6 1 (0.16%) Microsoft Project
Business Applications
1 11 (1.75%) Dynamics AX
2 8 (1.27%) Remedy ITSM
3 5 (0.80%) Oracle EBS
4 4 (0.64%) Oracle ERP
4 4 (0.64%) Oracle Payables
4 4 (0.64%) Oracle Subledger Accounting
4 4 (0.64%) SAP PP
5 3 (0.48%) SAP SD
6 2 (0.32%) Maximo
6 2 (0.32%) SAP QM
7 1 (0.16%) Dynamics GP
7 1 (0.16%) NetSuite
7 1 (0.16%) Oracle EBS R12
7 1 (0.16%) Payment Gateway
7 1 (0.16%) PeopleSoft HCM
7 1 (0.16%) SAP CO
7 1 (0.16%) SAP FI
7 1 (0.16%) SAP FI/CO
7 1 (0.16%) SAP FSCM
7 1 (0.16%) StreamServe
Cloud Services
1 124 (19.75%) Microsoft 365
2 120 (19.11%) Azure
3 72 (11.46%) AWS
4 41 (6.53%) Power Platform
5 32 (5.10%) SaaS
6 23 (3.66%) Azure Active Directory
7 22 (3.50%) IaaS
8 20 (3.18%) PaaS
9 15 (2.39%) Amazon EC2
9 15 (2.39%) Amazon S3
10 11 (1.75%) Dynamics 365
11 9 (1.43%) Google Workspace
11 9 (1.43%) OneDrive
12 8 (1.27%) Adobe Creative Cloud
12 8 (1.27%) Amazon CloudWatch
12 8 (1.27%) Amazon Glacier
12 8 (1.27%) GCP
12 8 (1.27%) Power Automate
13 7 (1.11%) AWS Lambda
13 7 (1.11%) Serverless
Communications & Networking
1 59 (9.39%) DNS
2 57 (9.08%) VPN
3 51 (8.12%) DHCP
3 51 (8.12%) Firewall
4 34 (5.41%) WAN
5 33 (5.25%) LAN
6 29 (4.62%) TCP/IP
7 26 (4.14%) MPLS
7 26 (4.14%) VoIP
8 25 (3.98%) BGP
8 25 (3.98%) OSPF
8 25 (3.98%) Wi-Fi
9 19 (3.03%) Network Security
10 16 (2.55%) Broadband
10 16 (2.55%) IPv6
10 16 (2.55%) Multicast
11 14 (2.23%) Internet
11 14 (2.23%) Wireless
12 13 (2.07%) GPON
12 13 (2.07%) SAN
Database & Business Intelligence
1 41 (6.53%) Power BI
2 27 (4.30%) SQL Server
3 21 (3.34%) NoSQL
4 17 (2.71%) Tableau
5 12 (1.91%) MongoDB
6 9 (1.43%) Amazon RDS
6 9 (1.43%) BusinessObjects
7 6 (0.96%) Oracle Database
7 6 (0.96%) PostgreSQL
8 5 (0.80%) SQL Server Integration Services
8 5 (0.80%) SQL Server Reporting Services
9 4 (0.64%) Amazon Aurora
9 4 (0.64%) Relational Database
10 3 (0.48%) Data Warehouse
10 3 (0.48%) SQL Server Analysis Services
11 2 (0.32%) MySQL
11 2 (0.32%) Oracle Database 11g
11 2 (0.32%) Oracle Reports
11 2 (0.32%) QlikView
11 2 (0.32%) SAP BW
Development Applications
1 31 (4.94%) JIRA
2 14 (2.23%) Jenkins
3 7 (1.11%) LSMW
4 4 (0.64%) GitLab
4 4 (0.64%) Toad
5 3 (0.48%) Appium
5 3 (0.48%) Jasmine
5 3 (0.48%) Mocha
5 3 (0.48%) Postman
5 3 (0.48%) Team Foundation Server
6 2 (0.32%) Oracle Forms
7 1 (0.16%) Git (software)
7 1 (0.16%) JDeveloper
7 1 (0.16%) Oracle APEX
7 1 (0.16%) Vagrant
General
1 226 (35.99%) Social Skills
2 158 (25.16%) Finance
3 97 (15.45%) Retail
4 82 (13.06%) Analytical Skills
5 54 (8.60%) Organisational Skills
6 38 (6.05%) Banking
7 32 (5.10%) Legal
8 31 (4.94%) Law
9 23 (3.66%) Telecoms
10 18 (2.87%) Inclusion and Diversity
11 16 (2.55%) Financial Institution
12 14 (2.23%) Presentation Skills
13 11 (1.75%) General Ledger
14 9 (1.43%) Digital Economy
14 9 (1.43%) Investment Banking
15 7 (1.11%) Public Sector
16 6 (0.96%) Influencing Skills
16 6 (0.96%) Marketing
17 4 (0.64%) Police
18 3 (0.48%) Front Office
Job Titles
1 112 (17.83%) Analyst
2 57 (9.08%) Service Analyst
3 49 (7.80%) Service Desk Analyst
4 43 (6.85%) Support Analyst
5 40 (6.37%) Support Engineer
6 34 (5.41%) 2nd Line Support
7 32 (5.10%) Service Manager
8 31 (4.94%) IT Support
9 26 (4.14%) Desktop Support
9 26 (4.14%) Service Delivery Manager
9 26 (4.14%) Team Leader
10 25 (3.98%) Delivery Manager
11 22 (3.50%) Administrator
11 22 (3.50%) Applications Support
11 22 (3.50%) Network Engineer
12 20 (3.18%) Desktop Engineer
13 19 (3.03%) Desktop Support Engineer
14 18 (2.87%) IT Analyst
14 18 (2.87%) IT Manager
15 17 (2.71%) 2nd Line Engineer
Libraries, Frameworks & Software Standards
1 23 (3.66%) React
2 20 (3.18%) .NET
2 20 (3.18%) Web Services
3 17 (2.71%) .NET Framework
4 16 (2.55%) AngularJS
5 15 (2.39%) gRPC
5 15 (2.39%) Protocol Buffers
6 14 (2.23%) Node.js
7 11 (1.75%) Spring
7 11 (1.75%) Spring Boot
7 11 (1.75%) TensorFlow
8 8 (1.27%) HTML
8 8 (1.27%) REST
9 7 (1.11%) SAP Smart Forms
9 7 (1.11%) SOAP
10 5 (0.80%) CSS
10 5 (0.80%) XML
11 3 (0.48%) FIX Protocol
11 3 (0.48%) GraphQL
11 3 (0.48%) React Native
Miscellaneous
1 61 (9.71%) Management Information System
2 50 (7.96%) Data Centre
3 37 (5.89%) Self-Motivation
4 19 (3.03%) PDA
4 19 (3.03%) Public Cloud
5 13 (2.07%) Video Conferencing
6 12 (1.91%) Hedge funds
7 11 (1.75%) FMCG
8 10 (1.59%) Private Cloud
8 10 (1.59%) SCADA
9 9 (1.43%) Replication
10 8 (1.27%) Blog
10 8 (1.27%) CMDB
10 8 (1.27%) Enterprise Software
11 7 (1.11%) Analytical Mindset
11 7 (1.11%) Fibre Optics
11 7 (1.11%) Virtual Team
12 6 (0.96%) Blackberry
12 6 (0.96%) PKI
13 5 (0.80%) Client/Server
Operating Systems
1 194 (30.89%) Windows
2 83 (13.22%) Windows Server
3 74 (11.78%) Windows 10
4 47 (7.48%) Linux
5 28 (4.46%) Windows Server 2016
6 27 (4.30%) Windows Server 2012
7 19 (3.03%) Mac OS
8 18 (2.87%) Windows Server 2008
9 17 (2.71%) Windows 7
10 12 (1.91%) Apple iOS
11 11 (1.75%) Data ONTAP
11 11 (1.75%) Unix
12 8 (1.27%) Ubuntu
12 8 (1.27%) Windows Server 2019
13 7 (1.11%) Android
13 7 (1.11%) CatOS
14 5 (0.80%) Mac OS X
14 5 (0.80%) Red Hat Enterprise Linux
15 4 (0.64%) SUSE
16 2 (0.32%) CentOS
Processes & Methodologies
1 185 (29.46%) ITIL
2 170 (27.07%) Service Delivery
3 99 (15.76%) Problem-Solving
4 96 (15.29%) Service Management
5 83 (13.22%) Facilities Management
6 78 (12.42%) Incident Management
7 77 (12.26%) ITSM
8 76 (12.10%) Line Management
9 64 (10.19%) DevOps
10 61 (9.71%) Problem Management
11 54 (8.60%) Root Cause Analysis
12 51 (8.12%) Agile Software Development
12 51 (8.12%) Business Intelligence
13 50 (7.96%) Change Management
13 50 (7.96%) Project Management
14 42 (6.69%) Information Security
15 39 (6.21%) Project Delivery
16 38 (6.05%) Microservices
17 37 (5.89%) Kalman Filter
17 37 (5.89%) Mentoring
Programming Languages
1 76 (12.10%) PowerShell
2 64 (10.19%) SQL
3 50 (7.96%) Java
4 26 (4.14%) JavaScript
5 24 (3.82%) C#
5 24 (3.82%) Python
6 15 (2.39%) Rust
7 13 (2.07%) R
8 11 (1.75%) Ruby
9 9 (1.43%) ABAP
9 9 (1.43%) C
10 7 (1.11%) SAPscript
11 6 (0.96%) VBA
12 4 (0.64%) Groovy
12 4 (0.64%) T-SQL
13 3 (0.48%) Bash Shell
14 2 (0.32%) Go
14 2 (0.32%) Perl
14 2 (0.32%) PL/SQL
14 2 (0.32%) VBScript
Qualifications
1 44 (7.01%) Cisco Certification
2 42 (6.69%) Degree
3 41 (6.53%) Microsoft Certification
4 32 (5.10%) MCSE
5 26 (4.14%) MCP
6 25 (3.98%) CCIE
7 21 (3.34%) MCSA
8 20 (3.18%) CCNA
9 19 (3.03%) CCNP
10 15 (2.39%) ITIL Certification
10 15 (2.39%) VMware Certified Professional (VCP)
11 14 (2.23%) Security Cleared
12 13 (2.07%) ITIL Foundation Certificate
13 11 (1.75%) DBS Check
14 7 (1.11%) PMP
14 7 (1.11%) SC Cleared
15 6 (0.96%) MCITP
16 5 (0.80%) MCDST
17 4 (0.64%) JNCIA
17 4 (0.64%) PMI Certification
Quality Assurance & Compliance
1 28 (4.46%) GDPR
2 15 (2.39%) ISO/IEC 27001
2 15 (2.39%) PSD2
3 14 (2.23%) QA
4 12 (1.91%) PMO
5 5 (0.80%) Cyber Essentials
5 5 (0.80%) Cyber Essentials PLUS
5 5 (0.80%) NIST
6 4 (0.64%) GAAP
6 4 (0.64%) ISO 9001
7 3 (0.48%) COBIT
8 2 (0.32%) Data Quality
9 1 (0.16%) GRC
9 1 (0.16%) ISO/IEC 20000
9 1 (0.16%) Solvency II
System Software
1 114 (18.15%) Active Directory
2 39 (6.21%) VMware Infrastructure
3 18 (2.87%) Hyper-V
4 12 (1.91%) Docker
5 7 (1.11%) vSphere
6 6 (0.96%) Virtual Desktop
6 6 (0.96%) XenApp
7 5 (0.80%) vCloud
8 4 (0.64%) Veritas Cluster Server
8 4 (0.64%) XenDesktop
9 3 (0.48%) BitLocker
9 3 (0.48%) Microsoft Virtual Server
9 3 (0.48%) Virtual Servers
10 2 (0.32%) Virtual Machines
10 2 (0.32%) VMware NSX
11 1 (0.16%) Forefront TMG
11 1 (0.16%) iptables
11 1 (0.16%) KVM
11 1 (0.16%) Shibboleth
11 1 (0.16%) VMware ESXi
Systems Management
1 39 (6.21%) SCCM
1 39 (6.21%) Terraform
2 29 (4.62%) Microsoft Intune
3 23 (3.66%) Kubernetes
4 20 (3.18%) Ansible
5 16 (2.55%) Jamf Pro
5 16 (2.55%) Nagios
6 15 (2.39%) Grafana
6 15 (2.39%) Prometheus
7 8 (1.27%) Packer
8 7 (1.11%) Cacti
9 5 (0.80%) SCOM
10 4 (0.64%) McAfee ePO
10 4 (0.64%) NetBackup
10 4 (0.64%) OfficeScan
10 4 (0.64%) Single Sign-On
10 4 (0.64%) Trend Micro Deep Security
10 4 (0.64%) ZABBIX
11 3 (0.48%) Opsgenie
11 3 (0.48%) QRadar
Vendors
1 177 (28.18%) Microsoft
2 64 (10.19%) ServiceNow
3 54 (8.60%) VMware
4 52 (8.28%) Cisco
5 46 (7.32%) Citrix
6 30 (4.78%) Oracle
7 26 (4.14%) HP
8 25 (3.98%) SolarWinds
9 15 (2.39%) NetApp
10 13 (2.07%) Dell
10 13 (2.07%) Meraki
10 13 (2.07%) Nokia
11 12 (1.91%) SAP
12 11 (1.75%) Adobe
12 11 (1.75%) LogicMonitor
13 10 (1.59%) Bloomberg
14 9 (1.43%) Altiris
14 9 (1.43%) CrowdStrike
14 9 (1.43%) Salesforce.com
14 9 (1.43%) Sun