Period
to 23 November 2017

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 23 November 2017 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > London
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 209 163 188
Rank change year-on-year -46 +25 -36
Permanent jobs citing SLA 1272 1591 1629
As % of all permanent IT jobs advertised in London 1.69% 2.09% 1.84%
As % of the Quality Assurance & Compliance category 12.39% 15.91% 14.34%
Number of salaries quoted 1035 1283 1326
London median annual salary £45,000 £44,000 £44,500
Median salary % change year-on-year +2.27% -1.12% -1.11%
10th Percentile £26,250 £26,050 £25,000
90th Percentile £72,500 £70,000 £72,500
England median annual salary £37,500 £37,500 £37,500

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
London
Permanent vacancies with a requirement for quality assurance or compliance skills 10265 10001 11363
As % of all permanent IT jobs advertised in London 13.66% 13.15% 12.82%
Number of salaries quoted 7419 8258 9228
London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% +4.76%
10th Percentile £35,000 £32,500 £32,500
90th Percentile £86,250 £86,250 £85,000
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

SLA
Job Vacancy Trend in London

Job postings citing SLA as a percentage of all IT jobs advertised in London.

Job vacancy trend for SLA in London

SLA
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in London.

Salary trend for SLA in London

SLA
Salary Histogram in London

The salary distribution of IT jobs citing SLA in London over the 6 months to 23 November 2017.

Salary histogram for SLA in London

SLA
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the London region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -41 259 £47,500 +18.75% 16
West London -29 62 £45,000 +8.43% 6
South London -28 59 £37,250 -25.50% 3
East London -15 28 £60,000 +44.58% 6
North London -7 20 £47,500 +31.94% 1
SLA
England

For the 6 months to 23 November 2017, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region with a requirement for SLA.

1 575 (45.20%) ITIL
2 488 (38.36%) Windows
3 383 (30.11%) Microsoft
4 303 (23.82%) Finance
5 280 (22.01%) Service Delivery
5 280 (22.01%) Active Directory
6 216 (16.98%) VMware
7 199 (15.64%) Linux
8 193 (15.17%) Windows Server
9 192 (15.09%) Service Management
10 189 (14.86%) Citrix
11 179 (14.07%) SQL
11 179 (14.07%) Windows 7
12 173 (13.60%) Microsoft Office
13 170 (13.36%) Change Management
14 166 (13.05%) Firewall
15 160 (12.58%) Cisco
16 158 (12.42%) VMware Infrastructure
17 156 (12.26%) Incident Management
18 155 (12.19%) Degree
19 153 (12.03%) Office 365
20 142 (11.16%) Problem Management
21 130 (10.22%) MS Exchange
22 121 (9.51%) Banking
22 121 (9.51%) Analytical Skills
23 111 (8.73%) Data Centre
24 110 (8.65%) Microsoft Certification
25 105 (8.25%) Oracle
25 105 (8.25%) Continuous Improvement
26 103 (8.10%) Agile Software Development

SLA
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 130 (10.22%) MS Exchange
2 72 (5.66%) SharePoint
3 51 (4.01%) Exchange Server 2010
4 47 (3.69%) Skype for Business
5 42 (3.30%) Apache
6 39 (3.07%) Tomcat
7 37 (2.91%) Exchange Server 2007
8 30 (2.36%) JBoss
9 27 (2.12%) IIS
10 24 (1.89%) IBM Notes
11 23 (1.81%) Blackberry Enterprise Server
11 23 (1.81%) Exchange Server 2013
12 19 (1.49%) WebLogic
13 13 (1.02%) WebSphere
14 12 (0.94%) SAS
15 11 (0.86%) Documentum
16 10 (0.79%) Exchange Server 2003
16 10 (0.79%) OpenStack
17 8 (0.63%) Confluence
17 8 (0.63%) nginx
Applications
1 173 (13.60%) Microsoft Office
2 66 (5.19%) Microsoft Excel
3 33 (2.59%) Microsoft PowerPoint
4 17 (1.34%) MS Visio
5 6 (0.47%) Microsoft Project
6 4 (0.31%) Maya
7 2 (0.16%) Spreadsheet
8 1 (0.079%) Adobe Creative Suite
8 1 (0.079%) Adobe Premiere
Business Applications
1 42 (3.30%) Dynamics CRM
2 15 (1.18%) Oracle Procure-to-Pay
2 15 (1.18%) Remedy ITSM
3 9 (0.71%) Dynamics NAV
3 9 (0.71%) Oracle Financials
3 9 (0.71%) Oracle Payables
4 8 (0.63%) Northgate Housing
4 8 (0.63%) Oracle EBS R12
5 6 (0.47%) Dynamics AX
5 6 (0.47%) Oracle EBS
5 6 (0.47%) Oracle E-Business Tax
5 6 (0.47%) thinkFolio
6 5 (0.39%) Oracle Applications
7 4 (0.31%) SAP ERP
8 3 (0.24%) assyst
8 3 (0.24%) Oracle Assets
8 3 (0.24%) Oracle General Ledger
8 3 (0.24%) Oracle Receivables
8 3 (0.24%) Oracle Subledger Accounting
8 3 (0.24%) Salesforce.com CRM
Cloud Services
1 153 (12.03%) Office 365
2 92 (7.23%) Microsoft Azure
3 49 (3.85%) Amazon AWS
4 35 (2.75%) SaaS
5 21 (1.65%) IaaS
6 19 (1.49%) Mimecast
7 10 (0.79%) PaaS
7 10 (0.79%) Yammer
8 9 (0.71%) Cloud Computing
9 7 (0.55%) OneDrive
10 6 (0.47%) Dynamics 365
11 5 (0.39%) G Suite
12 4 (0.31%) Google Cloud Platform
13 3 (0.24%) Adobe Creative Cloud
13 3 (0.24%) Amazon ELB
14 2 (0.16%) Amazon EC2
14 2 (0.16%) Azure Active Directory
14 2 (0.16%) Catchpoint
14 2 (0.16%) GitHub
15 1 (0.079%) Amazon S3
Communications & Networking
1 166 (13.05%) Firewall
2 99 (7.78%) TCP/IP
3 94 (7.39%) DNS
4 84 (6.60%) LAN
5 79 (6.21%) VPN
6 73 (5.74%) WAN
7 72 (5.66%) SAN
8 61 (4.80%) DHCP
9 45 (3.54%) VoIP
10 37 (2.91%) Wireless
11 36 (2.83%) Network Security
12 35 (2.75%) Unified Communications
13 32 (2.52%) Skype
14 30 (2.36%) Remote Desktop
15 28 (2.20%) VLAN
16 17 (1.34%) Cisco ASA
16 17 (1.34%) Internet
17 16 (1.26%) Wi-Fi
18 15 (1.18%) Structured Cabling
19 14 (1.10%) NetScaler
Database & Business Intelligence
1 97 (7.63%) SQL Server
2 25 (1.97%) SQL Server 2008
3 24 (1.89%) SQL Server Reporting Services
4 21 (1.65%) MySQL
5 18 (1.42%) SQL Server Integration Services
6 15 (1.18%) Relational Database
7 14 (1.10%) Oracle Database
8 10 (0.79%) Data Warehouse
8 10 (0.79%) Hadoop
8 10 (0.79%) SQL Server 2005
8 10 (0.79%) SQL Server 2012
9 9 (0.71%) MongoDB
10 8 (0.63%) Power BI
11 7 (0.55%) Amazon RDS
11 7 (0.55%) Big Data
12 6 (0.47%) Neo4j
13 5 (0.39%) BusinessObjects
13 5 (0.39%) Endeca
13 5 (0.39%) Oracle Reports
13 5 (0.39%) SQL Server Analysis Services
Development Applications
1 24 (1.89%) Jenkins
2 18 (1.42%) JIRA
3 12 (0.94%) Maven
4 11 (0.86%) Selenium
5 9 (0.71%) Visual Studio
6 7 (0.55%) Git (software)
6 7 (0.55%) SQL Server Management Studio (SSMS)
7 5 (0.39%) Subversion
8 4 (0.31%) Eclipse
8 4 (0.31%) IntelliJ
9 3 (0.24%) Sonatype Nexus
10 2 (0.16%) Codeship
10 2 (0.16%) Talend Open Studio
10 2 (0.16%) Travis CI
10 2 (0.16%) VSS/SourceSafe
11 1 (0.079%) Atlassian Bamboo
11 1 (0.079%) Hudson
11 1 (0.079%) JUnit
11 1 (0.079%) TeamCity
11 1 (0.079%) TestNG
General
1 303 (23.82%) Finance
2 121 (9.51%) Banking
3 73 (5.74%) Legal
4 67 (5.27%) Telecoms
5 60 (4.72%) Retail
6 47 (3.69%) Back Office
7 32 (2.52%) International Banking
8 30 (2.36%) Marketing
9 27 (2.12%) Publishing
10 25 (1.97%) Billing
11 23 (1.81%) Advertising
11 23 (1.81%) Law
12 22 (1.73%) Investment Banking
13 19 (1.49%) Front Office
14 17 (1.34%) Military
15 13 (1.02%) Financial Institution
16 11 (0.86%) French Language
17 10 (0.79%) Italian Language
18 8 (0.63%) Manufacturing
19 7 (0.55%) Mandarin Language
Job Titles
1 351 (27.59%) Analyst
2 157 (12.34%) Service Analyst
3 149 (11.71%) Support Analyst
4 129 (10.14%) Service Manager
5 116 (9.12%) Service Desk Analyst
5 116 (9.12%) Support Engineer
6 104 (8.18%) Applications Support
7 73 (5.74%) Services Delivery Manager
8 71 (5.58%) Delivery Manager
9 65 (5.11%) IT Engineer
10 64 (5.03%) IT Manager
11 62 (4.87%) Administrator
11 62 (4.87%) Applications Support Analyst
12 57 (4.48%) Team Leader
13 55 (4.32%) Desktop Support
13 55 (4.32%) IT Support
14 52 (4.09%) Infrastructure Engineer
14 52 (4.09%) Network Engineer
15 51 (4.01%) 2nd Line Support
16 43 (3.38%) Senior Analyst
Libraries, Frameworks & Software Standards
1 66 (5.19%) Web Services
2 48 (3.77%) J2EE
3 43 (3.38%) Middleware
4 26 (2.04%) .NET
5 25 (1.97%) REST
6 22 (1.73%) HTML
7 18 (1.42%) jQuery
7 18 (1.42%) SOAP
8 17 (1.34%) AngularJS
8 17 (1.34%) XML
9 16 (1.26%) CSS
10 13 (1.02%) LAMP
11 12 (0.94%) Hibernate
11 12 (0.94%) Spring
12 10 (0.79%) EDI
13 9 (0.71%) ASP.NET
13 9 (0.71%) RESTful
14 8 (0.63%) JPA
14 8 (0.63%) XSD
15 6 (0.47%) FIX Protocol
Miscellaneous
1 121 (9.51%) Analytical Skills
2 111 (8.73%) Data Centre
3 81 (6.37%) Management Information System
4 77 (6.05%) Computer Science
5 42 (3.30%) Client/Server
6 30 (2.36%) Blackberry
7 27 (2.12%) iPhone
8 26 (2.04%) Clustering
9 24 (1.89%) iPad
9 24 (1.89%) Video Conferencing
10 23 (1.81%) N-Tier
11 21 (1.65%) EPoS
12 18 (1.42%) Enterprise Software
13 17 (1.34%) Smartphone
14 16 (1.26%) User Experience
15 15 (1.18%) Hedge funds
16 14 (1.10%) Linux Command Line
17 12 (0.94%) Equities
17 12 (0.94%) Replication
18 11 (0.86%) Derivative
Operating Systems
1 488 (38.36%) Windows
2 199 (15.64%) Linux
3 193 (15.17%) Windows Server
4 179 (14.07%) Windows 7
5 103 (8.10%) Windows Server 2008
6 90 (7.08%) Unix
7 86 (6.76%) Windows 10
8 81 (6.37%) Windows Server 2012
9 49 (3.85%) Windows Server 2003
10 36 (2.83%) Red Hat Enterprise Linux
11 32 (2.52%) Windows 8
12 27 (2.12%) Apple iOS
12 27 (2.12%) Solaris
13 23 (1.81%) Android
14 18 (1.42%) Mac OS X
15 17 (1.34%) AIX
16 11 (0.86%) Mac OS
17 7 (0.55%) Debian
18 5 (0.39%) Windows XP
19 4 (0.31%) Windows 2000
Processes & Methodologies
1 575 (45.20%) ITIL
2 280 (22.01%) Service Delivery
3 192 (15.09%) Service Management
4 170 (13.36%) Change Management
5 156 (12.26%) Incident Management
6 142 (11.16%) Problem Management
7 105 (8.25%) Continuous Improvement
8 103 (8.10%) Agile Software Development
9 93 (7.31%) Project Management
10 85 (6.68%) Disaster Recovery
11 79 (6.21%) CRM
12 78 (6.13%) Configuration Management
12 78 (6.13%) Ticket Management
13 68 (5.35%) ITIL V3
13 68 (5.35%) ITSM
14 61 (4.80%) DevOps
15 58 (4.56%) Stakeholder Management
16 57 (4.48%) Process Improvement
17 55 (4.32%) Root Cause Analysis
18 54 (4.25%) E-Commerce
Programming Languages
1 179 (14.07%) SQL
2 58 (4.56%) Java
3 44 (3.46%) T-SQL
4 30 (2.36%) PowerShell
5 28 (2.20%) C#
5 28 (2.20%) JavaScript
6 26 (2.04%) Python
6 26 (2.04%) VB
7 22 (1.73%) Bash Shell
7 22 (1.73%) Perl
8 17 (1.34%) Shell Script
9 14 (1.10%) PHP
10 11 (0.86%) PL/SQL
11 8 (0.63%) C
12 6 (0.47%) Ruby
13 5 (0.39%) ABAP
13 5 (0.39%) PHP 5
13 5 (0.39%) PHP 7
13 5 (0.39%) R
14 4 (0.31%) VBA
Qualifications
1 155 (12.19%) Degree
2 110 (8.65%) Microsoft Certification
3 85 (6.68%) Cisco Certification
4 77 (6.05%) ITIL Certification
5 60 (4.72%) CCNA
6 56 (4.40%) MCSE
7 53 (4.17%) MCP
8 43 (3.38%) CCNP
9 41 (3.22%) MCSA
10 37 (2.91%) Security Cleared
11 25 (1.97%) Computer Science Degree
12 21 (1.65%) SC Cleared
13 18 (1.42%) VMware Certified Professional (VCP)
14 16 (1.26%) MCDST
15 14 (1.10%) CISSP
16 13 (1.02%) ITIL Foundation Certificate
17 11 (0.86%) MCITP
18 9 (0.71%) CCIE
18 9 (0.71%) CCSP
19 7 (0.55%) RHCE
Quality Assurance & Compliance
1 38 (2.99%) ISO/IEC 20000
1 38 (2.99%) QA
2 33 (2.59%) ISO 9001
3 22 (1.73%) ISO/IEC 27001
4 19 (1.49%) PCI DSS
5 16 (1.26%) Data Quality
6 11 (0.86%) Disclosure Scotland
7 3 (0.24%) COBIT
7 3 (0.24%) GDPR
7 3 (0.24%) PMO
7 3 (0.24%) Sarbanes-Oxley
8 2 (0.16%) MiFID
8 2 (0.16%) Solvency II
9 1 (0.079%) HL7
9 1 (0.079%) ISO 14001
9 1 (0.079%) ISO 22301
System Software
1 280 (22.01%) Active Directory
2 158 (12.42%) VMware Infrastructure
3 54 (4.25%) Hyper-V
4 31 (2.44%) KVM
4 31 (2.44%) Xen
5 21 (1.65%) VMware ESXi
6 19 (1.49%) Docker
7 17 (1.34%) vSphere
8 16 (1.26%) Virtual Machines
8 16 (1.26%) XenApp
9 15 (1.18%) Virtual Servers
10 12 (0.94%) XenDesktop
11 11 (0.86%) Veritas Cluster Server
12 6 (0.47%) Firmware
12 6 (0.47%) Terminal Services
12 6 (0.47%) Virtual Desktop
13 5 (0.39%) XenServer
14 4 (0.31%) ISA Server
14 4 (0.31%) Microsoft App-V
14 4 (0.31%) NFS
Systems Management
1 65 (5.11%) SCCM
2 30 (2.36%) Puppet
3 27 (2.12%) Oracle Enterprise Manager
4 17 (1.34%) Ansible
5 15 (1.18%) SCOM
6 14 (1.10%) Opscode Chef
7 13 (1.02%) AirWatch
7 13 (1.02%) Cisco Prime
7 13 (1.02%) OpenView
8 11 (0.86%) Backup Exec
8 11 (0.86%) Cacti
8 11 (0.86%) ZABBIX
9 10 (0.79%) Nagios
9 10 (0.79%) Norton AntiVirus
9 10 (0.79%) SolarWinds Orion
10 9 (0.71%) McAfee ePO
10 9 (0.71%) NetBackup
10 9 (0.71%) QRadar
11 8 (0.63%) Microsoft Intune
12 6 (0.47%) Microsoft Clustering
Vendors
1 383 (30.11%) Microsoft
2 216 (16.98%) VMware
3 189 (14.86%) Citrix
4 160 (12.58%) Cisco
5 105 (8.25%) Oracle
6 87 (6.84%) HP
7 51 (4.01%) Juniper
8 47 (3.69%) Red Hat
9 44 (3.46%) Veeam
10 41 (3.22%) ServiceNow
11 39 (3.07%) Remedy
12 35 (2.75%) Veritas
13 31 (2.44%) Google
14 29 (2.28%) IBM
15 26 (2.04%) Symantec
16 25 (1.97%) Apple
17 24 (1.89%) Lotus
18 23 (1.81%) Palo Alto
19 22 (1.73%) Dell
19 22 (1.73%) Xerox