Period
to 19 January 2020

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 19 January 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > London
6 months to
19 Jan 2020
Same period 2019 Same period 2018
Rank 200 239 224
Rank change year-on-year +39 -15 -55
Permanent jobs citing SLA 894 966 1,126
As % of all permanent IT jobs advertised in London 1.77% 1.54% 1.60%
As % of the Quality Assurance & Compliance category 14.93% 11.80% 11.86%
Number of salaries quoted 699 713 930
London median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% +5.88%
10th Percentile £28,000 £25,000 £26,250
90th Percentile £77,750 £78,750 £72,500
England median annual salary £37,500 £40,000 £35,000
% change year-on-year -6.25% +14.29% -6.67%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
London
Permanent vacancies with a requirement for quality assurance or compliance skills 5,988 8,185 9,496
As % of all permanent IT jobs advertised in London 11.84% 13.07% 13.51%
Number of salaries quoted 4,588 6,108 7,293
London median annual salary £61,500 £60,000 £60,000
Median salary % change year-on-year +2.50% - +4.35%
10th Percentile £35,000 £35,000 £35,250
90th Percentile £95,000 £91,250 £86,250
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

SLA
Job Vacancy Trend in London

Job postings citing SLA as a percentage of all IT jobs advertised in London.

Job vacancy trend for SLA in London

SLA
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in London.

Salary trend for SLA in London

SLA
Salary Histogram in London

The salary distribution of IT jobs citing SLA in London over the 6 months to 19 January 2020.

Salary histogram for SLA in London

SLA
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the London region over the 6 months to 19 January 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +56 263 £57,500 +35.29% 34
West London 0 56 £37,750 -16.11% 24
South London -4 48 £50,000 +33.33% 8
East London -28 11 £35,753 -20.55% 11
North London -12 2 £32,500 -13.62% 3
SLA
England

For the 6 months to 19 January 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for SLA.

1 413 (46.20%) Microsoft
2 380 (42.51%) Windows
3 321 (35.91%) Active Directory
4 311 (34.79%) ITIL
5 303 (33.89%) Office 365
6 252 (28.19%) Finance
7 224 (25.06%) Azure
8 156 (17.45%) Windows 10
9 149 (16.67%) Service Delivery
10 132 (14.77%) Problem-Solving
11 130 (14.54%) Agile Software Development
11 130 (14.54%) SCCM
12 127 (14.21%) Microsoft Office
12 127 (14.21%) Windows Server
13 123 (13.76%) VMware
14 109 (12.19%) Cisco
15 97 (10.85%) Microsoft Certification
16 96 (10.74%) Service Management
16 96 (10.74%) VMware Infrastructure
17 93 (10.40%) MS Exchange
17 93 (10.40%) SharePoint
18 82 (9.17%) WAN
18 82 (9.17%) Change Control
19 81 (9.06%) DevOps
20 79 (8.84%) AWS
20 79 (8.84%) Windows 7
20 79 (8.84%) SQL
20 79 (8.84%) Management Information System
21 78 (8.72%) Incident Management
22 77 (8.61%) SQL Server

SLA
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 93 (10.40%) MS Exchange
1 93 (10.40%) SharePoint
2 36 (4.03%) Skype for Business
3 33 (3.69%) Exchange Server 2013
4 27 (3.02%) Exchange Server 2010
5 22 (2.46%) IIS
6 16 (1.79%) Confluence
7 12 (1.34%) Exchange Server 2007
8 8 (0.89%) MTS
9 6 (0.67%) BizTalk Server
9 6 (0.67%) IBM Notes
9 6 (0.67%) nginx
9 6 (0.67%) Oracle SOA Suite
9 6 (0.67%) Tomcat
10 4 (0.45%) Blackberry Enterprise Server
10 4 (0.45%) CMS
10 4 (0.45%) SharePoint 2010
11 3 (0.34%) SharePoint 2013
11 3 (0.34%) WebLogic
12 2 (0.22%) JBoss
Applications
1 127 (14.21%) Microsoft Office
2 55 (6.15%) Microsoft Excel
3 20 (2.24%) Microsoft PowerPoint
4 9 (1.01%) MS Visio
5 2 (0.22%) Microsoft Project
Business Applications
1 19 (2.13%) Dynamics AX
2 13 (1.45%) Dynamics CRM
3 11 (1.23%) Remedy ITSM
4 7 (0.78%) NetSuite
5 6 (0.67%) Magento
6 5 (0.56%) Oracle EBS
6 5 (0.56%) Oracle EBS R12
7 4 (0.45%) Oracle Payables
7 4 (0.45%) Oracle Receivables
7 4 (0.45%) SAP Hybris
8 3 (0.34%) Elite 3E
8 3 (0.34%) Oracle Assets
8 3 (0.34%) Oracle Procure-to-Pay
8 3 (0.34%) Oracle Subledger Accounting
9 2 (0.22%) Dynamics NAV
9 2 (0.22%) Oracle Cash Management
9 2 (0.22%) SAP CRM
10 1 (0.11%) Oracle E-Business Tax
10 1 (0.11%) Oracle ERP
10 1 (0.11%) Oracle Financials
Cloud Services
1 303 (33.89%) Office 365
2 224 (25.06%) Azure
3 79 (8.84%) AWS
4 39 (4.36%) Azure Active Directory
5 18 (2.01%) Power Platform
5 18 (2.01%) SaaS
6 17 (1.90%) PowerApps
7 16 (1.79%) GCP
7 16 (1.79%) Microsoft Flow
7 16 (1.79%) ShareGate
8 10 (1.12%) Dynamics 365
9 9 (1.01%) IaaS
10 8 (0.89%) Mimecast
11 7 (0.78%) OneDrive
12 6 (0.67%) Cloudflare
12 6 (0.67%) PaaS
13 5 (0.56%) Cloud Computing
14 4 (0.45%) Slack
15 3 (0.34%) SuccessFactors
16 1 (0.11%) Amazon ELB
Communications & Networking
1 82 (9.17%) WAN
2 75 (8.39%) DNS
3 73 (8.17%) LAN
4 70 (7.83%) DHCP
5 66 (7.38%) Firewall
6 59 (6.60%) TCP/IP
7 46 (5.15%) Skype
8 41 (4.59%) Wireless
9 38 (4.25%) VPN
10 37 (4.14%) Network Security
11 33 (3.69%) Internet
12 22 (2.46%) MPLS
12 22 (2.46%) VoIP
13 19 (2.13%) Wi-Fi
14 17 (1.90%) BGP
14 17 (1.90%) SAN
15 16 (1.79%) Cisco ASA
16 15 (1.68%) DMZ
17 13 (1.45%) FTP
17 13 (1.45%) NetScaler
Database & Business Intelligence
1 77 (8.61%) SQL Server
2 17 (1.90%) Big Data
3 14 (1.57%) Oracle Database
4 11 (1.23%) SQL Server 2012
4 11 (1.23%) SQL Server Reporting Services
5 10 (1.12%) SQL Server 2008
5 10 (1.12%) SQL Server Integration Services
6 9 (1.01%) SQL Server 2016
7 7 (0.78%) PostgreSQL
7 7 (0.78%) Relational Database
8 6 (0.67%) ClickHouse
8 6 (0.67%) Flink
9 5 (0.56%) Apache Cassandra
9 5 (0.56%) RDBMS
10 4 (0.45%) Amazon DynamoDB
10 4 (0.45%) Hazelcast
10 4 (0.45%) Redis
10 4 (0.45%) SQL Server Analysis Services
11 3 (0.34%) SQL Server 2005
12 2 (0.22%) DB2
Development Applications
1 22 (2.46%) JIRA
2 17 (1.90%) Visual Studio
3 16 (1.79%) SQL Server Management Studio (SSMS)
4 12 (1.34%) InstallShield
4 12 (1.34%) MSI
5 11 (1.23%) VSS/SourceSafe
6 4 (0.45%) Visual Studio Team System
7 2 (0.22%) Eclipse
7 2 (0.22%) IntelliJ
7 2 (0.22%) Log4Net
7 2 (0.22%) Moq
7 2 (0.22%) MSTest
7 2 (0.22%) NUnit
7 2 (0.22%) Rhino Mocks
7 2 (0.22%) Team Foundation Server
8 1 (0.11%) Git (software)
8 1 (0.11%) Subversion
General
1 252 (28.19%) Finance
2 68 (7.61%) Banking
3 52 (5.82%) Retail
4 33 (3.69%) Law
5 28 (3.13%) Telecoms
6 24 (2.68%) Public Sector
7 17 (1.90%) Legal
8 16 (1.79%) Investment Banking
8 16 (1.79%) Marketing
9 11 (1.23%) Financial Institution
10 9 (1.01%) Publishing
11 8 (0.89%) Back Office
12 7 (0.78%) Front Office
12 7 (0.78%) Local Government
13 6 (0.67%) Billing
14 4 (0.45%) Manufacturing
14 4 (0.45%) Pharmaceutical
15 3 (0.34%) Advertising
15 3 (0.34%) Private Banking
16 2 (0.22%) Italian Language
Job Titles
1 171 (19.13%) Analyst
2 123 (13.76%) Support Engineer
3 94 (10.51%) Service Manager
4 90 (10.07%) Support Analyst
5 62 (6.94%) IT Support
5 62 (6.94%) Service Analyst
6 59 (6.60%) 2nd Line Support
6 59 (6.60%) Delivery Manager
7 53 (5.93%) Service Desk Analyst
8 52 (5.82%) Service Delivery Manager
9 44 (4.92%) Desktop Support
10 40 (4.47%) IT Manager
11 39 (4.36%) Infrastructure Engineer
12 38 (4.25%) Applications Support
13 37 (4.14%) IT Analyst
14 35 (3.91%) 2nd Line Engineer
15 32 (3.58%) 2nd Line Support Engineer
16 31 (3.47%) Developer
16 31 (3.47%) Team Leader
17 30 (3.36%) 1st Line Support
Libraries, Frameworks & Software Standards
1 71 (7.94%) .NET
2 63 (7.05%) ASP.NET
3 31 (3.47%) CSS
4 30 (3.36%) XML
5 26 (2.91%) HTML
6 25 (2.80%) LDAP
6 25 (2.80%) XSLT
7 24 (2.68%) .NET Core
7 24 (2.68%) ASP.NET Core
8 21 (2.35%) Kafka
9 20 (2.24%) .NET Framework
10 19 (2.13%) ASP.NET MVC
11 18 (2.01%) Entity Framework
11 18 (2.01%) Middleware
11 18 (2.01%) XSD
12 17 (1.90%) React
13 16 (1.79%) AngularJS
13 16 (1.79%) ASP.NET Web API
13 16 (1.79%) WCF
14 12 (1.34%) J2EE
Miscellaneous
1 79 (8.84%) Management Information System
2 77 (8.61%) Analytical Skills
3 62 (6.94%) Data Centre
4 31 (3.47%) Video Conferencing
5 29 (3.24%) Self-Motivation
6 28 (3.13%) Enterprise Software
7 25 (2.80%) Hybrid Cloud
8 23 (2.57%) Public Cloud
9 12 (1.34%) Greenfield Project
10 10 (1.12%) BYOD
10 10 (1.12%) Fat Client
10 10 (1.12%) Thin Client
11 9 (1.01%) Replication
12 8 (0.89%) Blackberry
12 8 (0.89%) Distributed Denial-of-Service
12 8 (0.89%) Driving Licence
12 8 (0.89%) iPhone
13 6 (0.67%) Blog
13 6 (0.67%) Smartphone
13 6 (0.67%) Virtual Team
Operating Systems
1 380 (42.51%) Windows
2 156 (17.45%) Windows 10
3 127 (14.21%) Windows Server
4 79 (8.84%) Windows 7
5 77 (8.61%) Linux
6 75 (8.39%) Unix
7 52 (5.82%) Windows Server 2012
8 36 (4.03%) Solaris
9 29 (3.24%) Apple iOS
10 28 (3.13%) Windows 8
11 24 (2.68%) Mac OS
12 14 (1.57%) Mac OS X
12 14 (1.57%) Windows Server 2008
13 13 (1.45%) Android
14 7 (0.78%) Windows Server 2003
15 6 (0.67%) VMS
16 3 (0.34%) Red Hat Enterprise Linux
17 2 (0.22%) CentOS
17 2 (0.22%) Oracle Linux
17 2 (0.22%) Windows XP
Processes & Methodologies
1 311 (34.79%) ITIL
2 149 (16.67%) Service Delivery
3 132 (14.77%) Problem-Solving
4 130 (14.54%) Agile Software Development
5 96 (10.74%) Service Management
6 82 (9.17%) Change Control
7 81 (9.06%) DevOps
8 78 (8.72%) Incident Management
9 73 (8.17%) Information Security
10 71 (7.94%) Project Management
11 70 (7.83%) Change Management
12 64 (7.16%) ITSM
12 64 (7.16%) Migration
12 64 (7.16%) Project Delivery
13 60 (6.71%) Infrastructure Engineering
14 54 (6.04%) MVC
15 50 (5.59%) Continuous Improvement
15 50 (5.59%) Decision-Making
15 50 (5.59%) ITIL V3
16 49 (5.48%) Problem Management
Programming Languages
1 79 (8.84%) SQL
2 64 (7.16%) C#
3 50 (5.59%) PowerShell
4 26 (2.91%) JavaScript
5 25 (2.80%) C
6 23 (2.57%) Java
7 16 (1.79%) TypeScript
8 15 (1.68%) Python
9 14 (1.57%) C++
10 13 (1.45%) Korn
11 12 (1.34%) Bourne shell
11 12 (1.34%) C-shell
11 12 (1.34%) T-SQL
12 6 (0.67%) Go
12 6 (0.67%) Lua
12 6 (0.67%) Rust
12 6 (0.67%) XPath
13 5 (0.56%) PL/SQL
14 4 (0.45%) Ruby
14 4 (0.45%) VBScript
Qualifications
1 97 (10.85%) Microsoft Certification
2 72 (8.05%) Cisco Certification
3 62 (6.94%) Degree
4 44 (4.92%) CCNP
5 33 (3.69%) MCSA
6 32 (3.58%) CCNA
7 28 (3.13%) MCSE
8 27 (3.02%) MCP
9 20 (2.24%) Security Cleared
10 19 (2.13%) CISSP
11 17 (1.90%) ITIL Certification
12 16 (1.79%) ITIL Foundation Certificate
13 15 (1.68%) RHCE
13 15 (1.68%) SC Cleared
14 12 (1.34%) CISM
14 12 (1.34%) DBS Check
15 10 (1.12%) CCIE
16 9 (1.01%) CISA
17 8 (0.89%) CCDP
17 8 (0.89%) JNCIA
Quality Assurance & Compliance
1 31 (3.47%) QA
2 25 (2.80%) GDPR
3 24 (2.68%) ISO/IEC 27001
4 22 (2.46%) ISO/IEC 20000
5 14 (1.57%) PCI DSS
6 11 (1.23%) ISO 9001
7 4 (0.45%) COBIT
8 3 (0.34%) ISO 9000
8 3 (0.34%) NIST
8 3 (0.34%) Sarbanes-Oxley
8 3 (0.34%) Solvency II
9 2 (0.22%) Cyber Essentials
9 2 (0.22%) Cyber Essentials PLUS
9 2 (0.22%) Data Quality
9 2 (0.22%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 1 (0.11%) GxP
10 1 (0.11%) HMG Security Policy Framework
10 1 (0.11%) IASME
System Software
1 321 (35.91%) Active Directory
2 96 (10.74%) VMware Infrastructure
3 45 (5.03%) XenApp
4 32 (3.58%) VMware ESXi
5 29 (3.24%) Hyper-V
6 26 (2.91%) Firmware
7 23 (2.57%) XenDesktop
8 22 (2.46%) Docker
9 15 (1.68%) NFS
10 12 (1.34%) Microsoft App-V
10 12 (1.34%) Virtual Desktop
11 11 (1.23%) Terminal Services
11 11 (1.23%) VMware Workstation
12 7 (0.78%) vSphere
13 6 (0.67%) Forefront TMG
14 4 (0.45%) Virtual Machines
15 3 (0.34%) BitLocker
15 3 (0.34%) Virtual Servers
16 1 (0.11%) VMware NSX
Systems Management
1 130 (14.54%) SCCM
2 48 (5.37%) Microsoft Intune
3 22 (2.46%) Ansible
3 22 (2.46%) Kubernetes
4 16 (1.79%) WSUS
5 11 (1.23%) Jamf Pro
6 7 (0.78%) Opscode Chef
6 7 (0.78%) Single Sign-On
7 6 (0.67%) Cisco CUCM
7 6 (0.67%) Puppet
8 5 (0.56%) AirWatch
8 5 (0.56%) Norton AntiVirus
9 4 (0.45%) HP Data Protector
9 4 (0.45%) Istio
9 4 (0.45%) linkerd
9 4 (0.45%) Tivoli
10 3 (0.34%) Failover Clustering
10 3 (0.34%) Terraform
10 3 (0.34%) Tivoli Storage Manager
11 2 (0.22%) WhatsUp Gold
Vendors
1 413 (46.20%) Microsoft
2 123 (13.76%) VMware
3 109 (12.19%) Cisco
4 69 (7.72%) Citrix
5 66 (7.38%) ServiceNow
6 51 (5.70%) Oracle
7 38 (4.25%) Apple
8 32 (3.58%) HP
9 27 (3.02%) Remedy
9 27 (3.02%) SolarWinds
10 23 (2.57%) Sophos
11 21 (2.35%) Meraki
12 18 (2.01%) Dell
13 17 (1.90%) Bloomberg
13 17 (1.90%) CheckPoint
13 17 (1.90%) iManage
13 17 (1.90%) Reuters
14 16 (1.79%) Adobe
14 16 (1.79%) Splunk
15 14 (1.57%) Avaya