Period
to 6 July 2020

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 6 July 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > London
6 months to
6 Jul 2020
Same period 2019 Same period 2018
Rank 221 240 255
Rank change year-on-year +19 +15 -50
Permanent jobs citing SLA 485 848 1,009
As % of all permanent jobs advertised in London 1.47% 1.44% 1.39%
As % of the Quality Assurance & Compliance category 12.87% 11.27% 10.67%
Number of salaries quoted 421 676 848
Median annual salary £48,000 £50,000 £45,000
Median salary % change year-on-year -4.00% +11.11% +5.88%
10th Percentile £26,250 £27,500 £25,350
90th Percentile £77,500 £88,750 £75,000
England median annual salary £40,000 £40,000 £38,000
% change year-on-year - +5.26% +1.33%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
London
Permanent vacancies with a requirement for quality assurance or compliance skills 3,767 7,527 9,454
As % of all permanent IT jobs advertised in London 11.42% 12.77% 13.06%
Number of salaries quoted 2,879 5,887 7,402
Median annual salary £65,000 £61,500 £60,000
Median salary % change year-on-year +5.69% +2.50% +4.35%
10th Percentile £39,000 £37,500 £35,250
90th Percentile £96,250 £93,750 £90,000
England median annual salary £55,000 £50,000 £50,000
% change year-on-year +10.00% - +5.26%

SLA
Job Vacancy Trend in London

Job postings citing SLA as a proportion of all IT jobs advertised in London.

Job vacancy trend for SLA in London

SLA
Salary Trend in London

3-month moving average salary quoted in jobs citing SLA in London.

Salary trend for SLA in London

SLA
Salary Histogram in London

Salary distribution for jobs citing SLA in London over the 6 months to 6 July 2020.

Salary histogram for SLA in London

SLA
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the London region over the 6 months to 6 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +29 126 £60,000 +20.00% 4
West London +33 36 £46,250 +51.64% 2
East London -2 18 £48,000 -23.20%
South London +2 9 £35,000 -30.00%
SLA
England

For the 6 months to 6 July 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for SLA.

1 204 (42.06%) Windows
2 192 (39.59%) Microsoft
3 138 (28.45%) Active Directory
4 137 (28.25%) ITIL
5 123 (25.36%) Office 365
6 104 (21.44%) Windows Server
7 101 (20.82%) Finance
8 98 (20.21%) VMware
9 97 (20.00%) Azure
10 92 (18.97%) VMware Infrastructure
11 75 (15.46%) SQL
12 71 (14.64%) Microsoft Office
13 68 (14.02%) Linux
14 67 (13.81%) Cisco
15 65 (13.40%) Windows 10
16 61 (12.58%) Service Management
17 60 (12.37%) Problem Management
17 60 (12.37%) Degree
17 60 (12.37%) Problem-Solving
18 59 (12.16%) Service Delivery
19 57 (11.75%) DevOps
20 54 (11.13%) ITSM
21 53 (10.93%) Firewall
21 53 (10.93%) Infrastructure Engineering
22 52 (10.72%) Change Management
22 52 (10.72%) SCCM
23 51 (10.52%) LAN
24 50 (10.31%) Agile Software Development
25 49 (10.10%) Project Delivery
26 48 (9.90%) Citrix

SLA
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 38 (7.84%) SharePoint
2 34 (7.01%) MS Exchange
3 19 (3.92%) Exchange Server 2010
4 18 (3.71%) Exchange Server 2013
5 13 (2.68%) CMS
5 13 (2.68%) Confluence
6 9 (1.86%) IIS
6 9 (1.86%) Skype for Business
7 7 (1.44%) Oracle Workflow
8 6 (1.24%) SAS
9 5 (1.03%) WebLogic
10 4 (0.82%) WebSphere
11 3 (0.62%) MQSeries
12 1 (0.21%) JBoss
Applications
1 71 (14.64%) Microsoft Office
2 19 (3.92%) Microsoft Excel
3 12 (2.47%) Microsoft PowerPoint
4 2 (0.41%) MS Visio
5 1 (0.21%) Chatbot
5 1 (0.21%) Microsoft Project
Business Applications
1 11 (2.27%) Oracle EBS
2 8 (1.65%) Magento
2 8 (1.65%) SAP Hybris
3 7 (1.44%) Oracle EBS R12
4 5 (1.03%) Oracle Cash Management
4 5 (1.03%) Oracle Payables
5 4 (0.82%) Dynamics AX
5 4 (0.82%) Oracle Applications
5 4 (0.82%) Oracle Procure-to-Pay
5 4 (0.82%) Oracle Subledger Accounting
6 2 (0.41%) Oracle General Ledger
6 2 (0.41%) Remedy ITSM
7 1 (0.21%) Dynamics CRM
7 1 (0.21%) HFM
7 1 (0.21%) Oracle E-Business Tax
7 1 (0.21%) Oracle Internet Expenses
7 1 (0.21%) Oracle iProcurement
7 1 (0.21%) Oracle Receivables
7 1 (0.21%) Salesforce.com CRM
7 1 (0.21%) SAP CRM
Cloud Services
1 123 (25.36%) Office 365
2 97 (20.00%) Azure
3 43 (8.87%) AWS
3 43 (8.87%) SaaS
4 28 (5.77%) AWS CloudFormation
5 17 (3.51%) Serverless
6 16 (3.30%) Amazon EC2
6 16 (3.30%) Amazon S3
6 16 (3.30%) Virtual Private Cloud
7 12 (2.47%) Power Platform
7 12 (2.47%) Slack
8 11 (2.27%) Azure Active Directory
9 10 (2.06%) Dynamics 365
10 8 (1.65%) Amazon ELB
10 8 (1.65%) Amazon GuardDuty
10 8 (1.65%) AWS Lambda
10 8 (1.65%) Mimecast
11 6 (1.24%) Amazon CloudWatch
12 5 (1.03%) G Suite
12 5 (1.03%) Power Automate
Communications & Networking
1 53 (10.93%) Firewall
2 51 (10.52%) LAN
3 43 (8.87%) DNS
4 39 (8.04%) WAN
5 29 (5.98%) DHCP
5 29 (5.98%) Wi-Fi
6 28 (5.77%) TCP/IP
7 24 (4.95%) VoIP
8 22 (4.54%) WebEx
9 20 (4.12%) VPN
10 17 (3.51%) Network Security
11 16 (3.30%) Cisco ASA
12 14 (2.89%) Internet
13 12 (2.47%) Broadband
13 12 (2.47%) SAN
14 11 (2.27%) H.323
14 11 (2.27%) ISDN
14 11 (2.27%) MGCP
14 11 (2.27%) QSIG
14 11 (2.27%) SCCP
Database & Business Intelligence
1 22 (4.54%) SQL Server
2 11 (2.27%) Power BI
3 9 (1.86%) Oracle Database
4 8 (1.65%) Data Warehouse
5 7 (1.44%) Oracle Reports
6 6 (1.24%) Amazon RDS
6 6 (1.24%) DB2
6 6 (1.24%) Hadoop
7 5 (1.03%) Relational Database
8 4 (0.82%) TKPROF
9 3 (0.62%) Electronic Patient Records
9 3 (0.62%) MySQL
9 3 (0.62%) Oracle BI Publisher
9 3 (0.62%) Oracle Discoverer
10 2 (0.41%) Essbase
10 2 (0.41%) OLAP
10 2 (0.41%) Oracle BI EE
10 2 (0.41%) Oracle OLAP
10 2 (0.41%) SQL Server Analysis Services
10 2 (0.41%) Star Schema
Development Applications
1 24 (4.95%) JIRA
2 20 (4.12%) Jenkins
3 13 (2.68%) Octopus Deploy
4 7 (1.44%) Git (software)
5 6 (1.24%) Artifactory
5 6 (1.24%) RStudio
5 6 (1.24%) Sonatype Nexus
6 3 (0.62%) Oracle Forms
6 3 (0.62%) Toad
7 2 (0.41%) WinDbg
8 1 (0.21%) Eclipse
8 1 (0.21%) IntelliJ
8 1 (0.21%) SQL Server Management Studio (SSMS)
8 1 (0.21%) Visual Studio
General
1 101 (20.82%) Finance
2 26 (5.36%) Banking
3 24 (4.95%) Telecoms
4 23 (4.74%) Legal
5 17 (3.51%) Retail
6 16 (3.30%) Public Sector
7 12 (2.47%) Law
8 11 (2.27%) General Ledger
9 10 (2.06%) Front Office
9 10 (2.06%) Games
9 10 (2.06%) Marketing
10 9 (1.86%) Advertising
11 4 (0.82%) Financial Institution
11 4 (0.82%) Investment Banking
12 3 (0.62%) Retail Banking
13 2 (0.41%) French Language
13 2 (0.41%) Italian Language
14 1 (0.21%) Corporate Banking
14 1 (0.21%) German Language
14 1 (0.21%) Spanish Language
Job Titles
1 74 (15.26%) Support Engineer
2 70 (14.43%) Analyst
3 42 (8.66%) Infrastructure Engineer
4 38 (7.84%) 2nd Line Support
5 37 (7.63%) Service Manager
6 35 (7.22%) Support Analyst
7 28 (5.77%) IT Manager
8 25 (5.15%) 2nd Line Engineer
8 25 (5.15%) Applications Support
9 23 (4.74%) Consultant
9 23 (4.74%) DevOps Engineer
10 22 (4.54%) IT Support
10 22 (4.54%) Service Analyst
11 21 (4.33%) 2nd Line Support Engineer
11 21 (4.33%) Administrator
11 21 (4.33%) Delivery Manager
11 21 (4.33%) Service Delivery Manager
12 19 (3.92%) Service Desk Analyst
13 18 (3.71%) Security Engineer
14 17 (3.51%) Network Engineer
Libraries, Frameworks & Software Standards
1 15 (3.09%) XMPP
2 12 (2.47%) XML
3 10 (2.06%) J2EE
4 8 (1.65%) .NET
4 8 (1.65%) SAML
5 7 (1.44%) JSON
6 6 (1.24%) LDAP
6 6 (1.24%) Shiny
7 5 (1.03%) ASP.NET
7 5 (1.03%) SOAP
7 5 (1.03%) XSLT
8 4 (0.82%) Middleware
8 4 (0.82%) REST
8 4 (0.82%) Web Services
8 4 (0.82%) WebRTC
8 4 (0.82%) XSD
9 3 (0.62%) .NET Core
9 3 (0.62%) ASP.NET Core
9 3 (0.62%) LAMP
10 2 (0.41%) CSS
Miscellaneous
1 46 (9.48%) Analytical Skills
2 24 (4.95%) Management Information System
3 23 (4.74%) Public Cloud
4 19 (3.92%) Data Centre
5 17 (3.51%) Hybrid Cloud
6 16 (3.30%) Virtual Team
7 14 (2.89%) Cloud Native
8 13 (2.68%) iPhone
9 12 (2.47%) Self-Motivation
10 11 (2.27%) Video Conferencing
11 8 (1.65%) iPad
11 8 (1.65%) NHS
12 6 (1.24%) User Experience
13 5 (1.03%) Enterprise Software
14 4 (0.82%) FMCG
14 4 (0.82%) Greenfield Project
14 4 (0.82%) Smartphone
15 3 (0.62%) Fibre Optics
16 2 (0.41%) Driving Licence
16 2 (0.41%) Reinsurance
Operating Systems
1 204 (42.06%) Windows
2 104 (21.44%) Windows Server
3 68 (14.02%) Linux
4 65 (13.40%) Windows 10
5 32 (6.60%) Unix
6 29 (5.98%) Windows 7
7 19 (3.92%) Windows Server 2012
8 18 (3.71%) Windows Server 2016
9 16 (3.30%) VMS
9 16 (3.30%) Windows Server 2008
10 10 (2.06%) Windows Server 2003
11 9 (1.86%) Windows Server 2019
12 8 (1.65%) Android
12 8 (1.65%) Apple iOS
13 6 (1.24%) CentOS
13 6 (1.24%) Oracle Linux
14 4 (0.82%) Mac OS
14 4 (0.82%) Ubuntu
15 3 (0.62%) Mac OS X
15 3 (0.62%) Red Hat Enterprise Linux
Processes & Methodologies
1 137 (28.25%) ITIL
2 61 (12.58%) Service Management
3 60 (12.37%) Problem Management
3 60 (12.37%) Problem-Solving
4 59 (12.16%) Service Delivery
5 57 (11.75%) DevOps
6 54 (11.13%) ITSM
7 53 (10.93%) Infrastructure Engineering
8 52 (10.72%) Change Management
9 50 (10.31%) Agile Software Development
10 49 (10.10%) Project Delivery
11 46 (9.48%) Mentoring
12 41 (8.45%) Project Management
13 39 (8.04%) Computer Science
14 29 (5.98%) Incident Management
15 25 (5.15%) Stakeholder Management
16 23 (4.74%) Information Security
16 23 (4.74%) Root Cause Analysis
17 21 (4.33%) Technical Leadership
18 20 (4.12%) Infrastructure as Code
Programming Languages
1 75 (15.46%) SQL
2 33 (6.80%) PowerShell
3 26 (5.36%) Java
3 26 (5.36%) Shell Script
4 25 (5.15%) Python
5 13 (2.68%) C#
6 10 (2.06%) Bash Shell
6 10 (2.06%) PL/SQL
7 6 (1.24%) Groovy
7 6 (1.24%) R
8 5 (1.03%) C
9 4 (0.82%) VBA
10 3 (0.62%) Korn
10 3 (0.62%) VBScript
11 2 (0.41%) JavaScript
11 2 (0.41%) Perl
11 2 (0.41%) PHP
11 2 (0.41%) T-SQL
12 1 (0.21%) C++
12 1 (0.21%) VB.NET
Qualifications
1 60 (12.37%) Degree
2 46 (9.48%) Microsoft Certification
3 44 (9.07%) Cisco Certification
4 40 (8.25%) MCSA
5 31 (6.39%) ITIL Certification
6 30 (6.19%) CCNA
7 23 (4.74%) MCP
8 21 (4.33%) AWS Certification
9 16 (3.30%) MCSE
10 14 (2.89%) CISSP
11 13 (2.68%) Computer Science Degree
12 11 (2.27%) Security Cleared
13 10 (2.06%) (ISC)2 CCSP
14 9 (1.86%) Citrix Certification
14 9 (1.86%) SC Cleared
15 8 (1.65%) A+ Certification
15 8 (1.65%) CCSP
16 7 (1.44%) DBS Check
17 6 (1.24%) DV Cleared
17 6 (1.24%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 9 (1.86%) QA
2 8 (1.65%) GDPR
2 8 (1.65%) ISO/IEC 27001
3 7 (1.44%) COBIT
4 4 (0.82%) ISO 9001
4 4 (0.82%) ISO/IEC 20000
4 4 (0.82%) PCI DSS
5 2 (0.41%) Cyber Essentials
6 1 (0.21%) Data Quality
6 1 (0.21%) ISO 9000
6 1 (0.21%) PMO
System Software
1 138 (28.45%) Active Directory
2 92 (18.97%) VMware Infrastructure
3 34 (7.01%) Hyper-V
4 22 (4.54%) XenApp
5 13 (2.68%) Virtual Desktop
6 9 (1.86%) Terminal Services
7 7 (1.44%) Virtual Servers
7 7 (1.44%) vSphere
7 7 (1.44%) XenDesktop
8 6 (1.24%) Samba
9 5 (1.03%) Virtual Machines
10 3 (0.62%) Docker
10 3 (0.62%) VMware Workstation
11 2 (0.41%) VMware ESXi
12 1 (0.21%) vCloud
12 1 (0.21%) Veritas Cluster Server
Systems Management
1 52 (10.72%) SCCM
2 22 (4.54%) Ansible
2 22 (4.54%) Microsoft Intune
3 21 (4.33%) Terraform
4 14 (2.89%) Puppet
5 13 (2.68%) Cisco CUCM
5 13 (2.68%) Opscode Chef
6 12 (2.47%) Kubernetes
7 11 (2.27%) Cisco UCCX
8 6 (1.24%) Ambari
8 6 (1.24%) Hadoop YARN
8 6 (1.24%) vCenter Server
8 6 (1.24%) vRealize Orchestrator
9 5 (1.03%) Norton AntiVirus
10 3 (0.62%) Control-M
10 3 (0.62%) Jamf Pro
11 2 (0.41%) AirWatch
11 2 (0.41%) HP Data Protector
11 2 (0.41%) NetBackup
11 2 (0.41%) Single Sign-On
Vendors
1 192 (39.59%) Microsoft
2 98 (20.21%) VMware
3 67 (13.81%) Cisco
4 48 (9.90%) Citrix
5 40 (8.25%) HP
6 35 (7.22%) Oracle
7 16 (3.30%) Adobe
8 15 (3.09%) Bloomberg
8 15 (3.09%) Salesforce.com
9 14 (2.89%) CheckPoint
9 14 (2.89%) Juniper
9 14 (2.89%) Reuters
10 12 (2.47%) Apple
11 11 (2.27%) SolarWinds
11 11 (2.27%) Tableau
12 10 (2.06%) SAP
13 9 (1.86%) iManage
13 9 (1.86%) Palo Alto
13 9 (1.86%) Red Hat
13 9 (1.86%) Sophos