Period
to 23 July 2019

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 23 July 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > London
6 months to
23 Jul 2019
Same period 2018 Same period 2017
Rank 236 248 208
Rank change year-on-year +12 -40 -44
Permanent jobs citing SLA 826 976 1,266
As % of all permanent IT jobs advertised in London 1.43% 1.38% 1.72%
As % of the Quality Assurance & Compliance category 11.45% 10.58% 13.08%
Number of salaries quoted 650 796 1,028
London median annual salary £50,000 £45,000 £45,000
Median salary % change year-on-year +11.11% - -4.26%
10th Percentile £27,500 £25,000 £25,750
90th Percentile £86,375 £75,000 £71,500
England median annual salary £40,000 £38,500 £37,500
% change year-on-year +3.90% +2.67% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
London
Permanent vacancies with a requirement for quality assurance or compliance skills 7,214 9,229 9,682
As % of all permanent IT jobs advertised in London 12.53% 13.07% 13.18%
Number of salaries quoted 5,709 7,146 7,096
London median annual salary £61,500 £60,000 £57,500
Median salary % change year-on-year +2.50% +4.35% +4.55%
10th Percentile £37,500 £35,000 £33,750
90th Percentile £93,750 £90,000 £85,000
England median annual salary £50,000 £50,000 £48,500
% change year-on-year - +3.09% -3.00%

SLA
Job Vacancy Trend in London

Job postings citing SLA as a percentage of all IT jobs advertised in London.

Job vacancy trend for SLA in London

SLA
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in London.

Salary trend for SLA in London

SLA
Salary Histogram in London

The salary distribution of IT jobs citing SLA in London over the 6 months to 23 July 2019.

Salary histogram for SLA in London

SLA
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the London region over the 6 months to 23 July 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +34 225 £50,000 +1.01% 41
West London +23 45 £32,500 -7.14% 30
East London +22 32 £62,500 +135.85% 14
South London 0 32 £50,000 +17.65% 10
North London +2 3 £38,000 +18.75% 1
SLA
England

For the 6 months to 23 July 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for SLA.

1 343 (41.53%) Windows
2 299 (36.20%) Microsoft
3 261 (31.60%) ITIL
4 226 (27.36%) Active Directory
5 199 (24.09%) Finance
6 163 (19.73%) Office 365
7 157 (19.01%) Problem-Solving
8 134 (16.22%) Microsoft Office
9 132 (15.98%) Windows Server
10 119 (14.41%) Service Delivery
11 113 (13.68%) SQL
12 108 (13.08%) VMware
13 105 (12.71%) Microsoft Azure
14 96 (11.62%) Degree
15 92 (11.14%) Windows 7
15 92 (11.14%) Change Management
16 89 (10.77%) Cisco
17 85 (10.29%) Analytical Skills
18 81 (9.81%) Windows 10
19 80 (9.69%) Service Management
20 77 (9.32%) SCCM
21 75 (9.08%) VMware Infrastructure
21 75 (9.08%) SharePoint
22 74 (8.96%) Citrix
23 73 (8.84%) Project Management
23 73 (8.84%) Workflow
24 72 (8.72%) Microsoft Certification
24 72 (8.72%) LAN
25 71 (8.60%) Management Information System
26 69 (8.35%) Continuous Improvement

SLA
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 75 (9.08%) SharePoint
2 46 (5.57%) MS Exchange
3 30 (3.63%) IIS
4 12 (1.45%) Blackberry Enterprise Server
5 11 (1.33%) Apache
5 11 (1.33%) Exchange Server 2010
6 10 (1.21%) BizTalk Server
6 10 (1.21%) Confluence
6 10 (1.21%) Tomcat
7 9 (1.09%) Oracle SOA Suite
7 9 (1.09%) SharePoint 2013
7 9 (1.09%) Skype for Business
8 8 (0.97%) Exchange Server 2013
8 8 (0.97%) OpenStack
9 7 (0.85%) Exchange Server 2007
10 4 (0.48%) IBM Notes
10 4 (0.48%) WebSphere
11 3 (0.36%) CMS
11 3 (0.36%) JBoss
12 2 (0.24%) Oracle HTTP Server
Applications
1 134 (16.22%) Microsoft Office
2 62 (7.51%) Microsoft Excel
3 36 (4.36%) Microsoft PowerPoint
4 10 (1.21%) MS Visio
5 9 (1.09%) Microsoft Project
6 1 (0.12%) HipChat
Business Applications
1 13 (1.57%) SAP Hybris
2 10 (1.21%) Dynamics CRM
3 8 (0.97%) Dynamics AX
4 7 (0.85%) Oracle General Ledger
4 7 (0.85%) Remedy ITSM
5 6 (0.73%) Dynamics NAV
5 6 (0.73%) HFM
6 5 (0.61%) Oracle EBS
7 4 (0.48%) SAP ERP
8 3 (0.36%) Markit EDM
8 3 (0.36%) SAP CO
8 3 (0.36%) SAP FI
8 3 (0.36%) SAP FI/CO
8 3 (0.36%) SAP S/4HANA
9 2 (0.24%) OpenText VIM for SAP
9 2 (0.24%) Oracle Financials
9 2 (0.24%) Oracle Payables
9 2 (0.24%) Oracle Receivables
9 2 (0.24%) Salesforce.com CRM
9 2 (0.24%) Sentinel
Cloud Services
1 163 (19.73%) Office 365
2 105 (12.71%) Microsoft Azure
3 58 (7.02%) Amazon AWS
4 27 (3.27%) Power Platform
5 23 (2.78%) SaaS
6 16 (1.94%) IaaS
7 13 (1.57%) Dynamics 365
7 13 (1.57%) G Suite
8 12 (1.45%) Amazon S3
8 12 (1.45%) Microsoft Flow
8 12 (1.45%) PowerApps
9 11 (1.33%) ShareGate
10 10 (1.21%) PaaS
11 6 (0.73%) Cloud Computing
11 6 (0.73%) Google Cloud Platform
12 5 (0.61%) Azure Active Directory
12 5 (0.61%) Mimecast
13 4 (0.48%) OneDrive
14 2 (0.24%) AWS CloudFormation
15 1 (0.12%) Dropbox
Communications & Networking
1 72 (8.72%) LAN
2 68 (8.23%) WAN
3 66 (7.99%) Firewall
4 45 (5.45%) DNS
5 44 (5.33%) VPN
6 37 (4.48%) DHCP
7 36 (4.36%) TCP/IP
8 34 (4.12%) SAN
8 34 (4.12%) Wireless
9 32 (3.87%) VoIP
10 26 (3.15%) Internet
10 26 (3.15%) Network Security
11 20 (2.42%) BGP
12 15 (1.82%) Unified Communications
13 12 (1.45%) Skype
14 9 (1.09%) Ethernet
15 8 (0.97%) Fibre Channel
15 8 (0.97%) MPLS
15 8 (0.97%) NAS
15 8 (0.97%) Wi-Fi
Database & Business Intelligence
1 57 (6.90%) SQL Server
2 29 (3.51%) SQL Server Reporting Services
3 28 (3.39%) SQL Server Integration Services
4 16 (1.94%) Power BI
5 15 (1.82%) Relational Database
5 15 (1.82%) SQL Server Analysis Services
6 10 (1.21%) OLAP
6 10 (1.21%) Star Schema
7 8 (0.97%) Data Warehouse
7 8 (0.97%) SQL Server 2012
8 7 (0.85%) Oracle Database
9 5 (0.61%) Azure SQL Database
9 5 (0.61%) Electronic Patient Records
9 5 (0.61%) Oracle Smart View
9 5 (0.61%) SQL Server 2008
10 4 (0.48%) BusinessObjects Business Intelligence
10 4 (0.48%) MySQL
10 4 (0.48%) SAP BW
11 3 (0.36%) Oracle Reports
11 3 (0.36%) SSDT
Development Applications
1 24 (2.91%) JIRA
2 21 (2.54%) InstallShield
2 21 (2.54%) MSI
3 20 (2.42%) Team Foundation Server
4 12 (1.45%) SQL Server Management Studio (SSMS)
5 7 (0.85%) Jenkins
6 6 (0.73%) Visual Studio
7 5 (0.61%) FrontPage
8 3 (0.36%) Git (software)
8 3 (0.36%) Maven
8 3 (0.36%) Oracle APEX
8 3 (0.36%) Subversion
9 2 (0.24%) Cucumber
9 2 (0.24%) Rational Rhapsody
10 1 (0.12%) Bitbucket
10 1 (0.12%) Hudson
10 1 (0.12%) Octopus Deploy
10 1 (0.12%) SpecFlow
10 1 (0.12%) VersionOne
10 1 (0.12%) WinDbg
General
1 199 (24.09%) Finance
2 46 (5.57%) Banking
3 45 (5.45%) Retail
4 37 (4.48%) Law
5 34 (4.12%) Telecoms
6 22 (2.66%) Marketing
7 21 (2.54%) Legal
8 17 (2.06%) Billing
9 16 (1.94%) Financial Institution
10 10 (1.21%) Front Office
11 8 (0.97%) Advertising
11 8 (0.97%) Investment Banking
12 7 (0.85%) French Language
13 6 (0.73%) German Language
13 6 (0.73%) Italian Language
14 5 (0.61%) General Ledger
15 4 (0.48%) Back Office
15 4 (0.48%) Spanish Language
16 1 (0.12%) Digital Economy
16 1 (0.12%) Electronics
Job Titles
1 189 (22.88%) Analyst
2 104 (12.59%) Support Analyst
3 82 (9.93%) Support Engineer
4 69 (8.35%) Service Manager
5 68 (8.23%) Applications Support
6 67 (8.11%) Service Analyst
7 59 (7.14%) Service Desk Analyst
8 49 (5.93%) IT Support
9 47 (5.69%) Delivery Manager
10 45 (5.45%) Desktop Support
11 38 (4.60%) Infrastructure Engineer
11 38 (4.60%) Services Delivery Manager
12 37 (4.48%) Applications Support Analyst
12 37 (4.48%) IT Analyst
13 35 (4.24%) IT Manager
14 33 (4.00%) 2nd Line Support
15 29 (3.51%) Architect
16 25 (3.03%) Team Leader
16 25 (3.03%) Technical Support
17 24 (2.91%) Support Manager
Libraries, Frameworks & Software Standards
1 32 (3.87%) .NET
2 28 (3.39%) Web Services
3 23 (2.78%) ASP.NET
4 20 (2.42%) HTML
5 19 (2.30%) Middleware
6 14 (1.69%) jQuery
7 13 (1.57%) CSS
8 12 (1.45%) XML
9 10 (1.21%) .NET Framework
10 9 (1.09%) XSLT
11 8 (0.97%) LDAP
12 7 (0.85%) Ajax
12 7 (0.85%) AngularJS
12 7 (0.85%) OAuth
12 7 (0.85%) SAML
12 7 (0.85%) XSD
13 5 (0.61%) RESTful
14 4 (0.48%) ASP.NET Web Forms
14 4 (0.48%) Node.js
14 4 (0.48%) REST
Miscellaneous
1 85 (10.29%) Analytical Skills
2 71 (8.60%) Management Information System
3 68 (8.23%) Data Centre
4 28 (3.39%) Blackberry
5 26 (3.15%) iPhone
5 26 (3.15%) Self-Motivation
6 23 (2.78%) Public Cloud
7 22 (2.66%) Video Conferencing
8 18 (2.18%) Reinsurance
8 18 (2.18%) Replication
9 17 (2.06%) Hybrid Cloud
10 15 (1.82%) Clustering
10 15 (1.82%) Enterprise Software
10 15 (1.82%) Smartphone
11 14 (1.69%) User Experience
12 11 (1.33%) Driving Licence
12 11 (1.33%) Virtual Team
13 10 (1.21%) Hedge funds
13 10 (1.21%) Private Cloud
14 8 (0.97%) BYOD
Operating Systems
1 343 (41.53%) Windows
2 132 (15.98%) Windows Server
3 92 (11.14%) Windows 7
4 81 (9.81%) Windows 10
5 66 (7.99%) Linux
6 45 (5.45%) Windows 8
7 44 (5.33%) Unix
8 25 (3.03%) Windows Server 2008
9 19 (2.30%) Windows Server 2012
10 16 (1.94%) Mac OS
11 13 (1.57%) Android
12 12 (1.45%) Apple iOS
12 12 (1.45%) Red Hat Enterprise Linux
13 10 (1.21%) Mac OS X
14 9 (1.09%) Windows Server 2003
15 8 (0.97%) Windows 2000 Server
16 4 (0.48%) Windows XP
17 3 (0.36%) Ubuntu
18 2 (0.24%) Windows 2000
18 2 (0.24%) Windows Vista
Processes & Methodologies
1 261 (31.60%) ITIL
2 157 (19.01%) Problem-Solving
3 119 (14.41%) Service Delivery
4 92 (11.14%) Change Management
5 80 (9.69%) Service Management
6 73 (8.84%) Project Management
6 73 (8.84%) Workflow
7 69 (8.35%) Continuous Improvement
8 59 (7.14%) Agile Software Development
9 58 (7.02%) Change Control
10 54 (6.54%) CRM
11 53 (6.42%) Computer Science
11 53 (6.42%) ITSM
12 49 (5.93%) Incident Management
13 45 (5.45%) Infrastructure Engineering
13 45 (5.45%) Time Management
14 44 (5.33%) Customer Requirements
15 43 (5.21%) Information Security
16 40 (4.84%) Disaster Recovery
16 40 (4.84%) Stakeholder Management
Programming Languages
1 113 (13.68%) SQL
2 42 (5.08%) PowerShell
3 34 (4.12%) C#
4 31 (3.75%) C
5 30 (3.63%) Java
6 25 (3.03%) JavaScript
7 20 (2.42%) T-SQL
8 9 (1.09%) Bash Shell
8 9 (1.09%) Python
8 9 (1.09%) XPath
9 8 (0.97%) Perl
10 6 (0.73%) C++
10 6 (0.73%) VB.NET
11 5 (0.61%) Groovy
11 5 (0.61%) PHP
11 5 (0.61%) Ruby
12 3 (0.36%) Go
12 3 (0.36%) Shell Script
12 3 (0.36%) TypeScript
12 3 (0.36%) VBA
Qualifications
1 96 (11.62%) Degree
2 72 (8.72%) Microsoft Certification
3 44 (5.33%) MCSE
4 33 (4.00%) Cisco Certification
5 31 (3.75%) ITIL Certification
6 26 (3.15%) ITIL Foundation Certificate
7 25 (3.03%) SC Cleared
7 25 (3.03%) Security Cleared
8 23 (2.78%) CCNP
9 18 (2.18%) Computer Science Degree
10 14 (1.69%) MCSA
11 10 (1.21%) CCNA
11 10 (1.21%) MCP
12 8 (0.97%) MCITP
13 7 (0.85%) VMware Certified Professional (VCP)
14 5 (0.61%) AWS Certification
15 4 (0.48%) CISM
15 4 (0.48%) CISSP
15 4 (0.48%) PMP
16 3 (0.36%) PMI Certification
Quality Assurance & Compliance
1 29 (3.51%) QA
2 14 (1.69%) GDPR
2 14 (1.69%) ISO/IEC 27001
3 13 (1.57%) PMO
4 8 (0.97%) PCI DSS
5 4 (0.48%) ISO 22301
5 4 (0.48%) ISO/IEC 20000
6 3 (0.36%) NIST
7 2 (0.24%) ISO 9001
7 2 (0.24%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 1 (0.12%) COBIT
8 1 (0.12%) Data Quality
8 1 (0.12%) EMIR
8 1 (0.12%) PSD2
System Software
1 226 (27.36%) Active Directory
2 75 (9.08%) VMware Infrastructure
3 52 (6.30%) Hyper-V
4 46 (5.57%) XenApp
5 21 (2.54%) Microsoft App-V
6 14 (1.69%) XenDesktop
7 12 (1.45%) vSphere
8 11 (1.33%) Docker
9 8 (0.97%) VMware ESXi
10 7 (0.85%) Forefront TMG
11 5 (0.61%) NFS
12 4 (0.48%) Virtual Desktop
12 4 (0.48%) Virtual Machines
12 4 (0.48%) Virtual Servers
13 2 (0.24%) Firmware
14 1 (0.12%) BitLocker
14 1 (0.12%) ISA Server
14 1 (0.12%) vCloud
14 1 (0.12%) VMware NSX
14 1 (0.12%) VMware Workstation
Systems Management
1 77 (9.32%) SCCM
2 27 (3.27%) Ansible
3 16 (1.94%) Opscode Chef
4 14 (1.69%) Puppet
5 11 (1.33%) WSUS
6 8 (0.97%) Kubernetes
7 7 (0.85%) EMC NetWorker
8 6 (0.73%) Control-M
8 6 (0.73%) SCOM
9 5 (0.61%) Cisco CUCM
9 5 (0.61%) Nagios
9 5 (0.61%) Tivoli
10 4 (0.48%) Failover Clustering
10 4 (0.48%) Terraform
11 3 (0.36%) AirWatch
11 3 (0.36%) Cisco UCCX
11 3 (0.36%) Microsoft Intune
11 3 (0.36%) Single Sign-On
12 2 (0.24%) FortiGate
12 2 (0.24%) Oracle Statspack
Vendors
1 299 (36.20%) Microsoft
2 108 (13.08%) VMware
3 89 (10.77%) Cisco
4 74 (8.96%) Citrix
5 50 (6.05%) HP
6 32 (3.87%) Apple
7 31 (3.75%) ServiceNow
8 28 (3.39%) Oracle
9 27 (3.27%) Dell
9 27 (3.27%) EMC
9 27 (3.27%) SAP
10 25 (3.03%) Salesforce.com
11 23 (2.78%) Google
11 23 (2.78%) Symantec
12 20 (2.42%) Novell
12 20 (2.42%) Sony
13 19 (2.30%) IBM
13 19 (2.30%) Remedy
14 15 (1.82%) Adobe
15 14 (1.69%) Red Hat