Period
to 21 January 2022

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 21 January 2022 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > London
6 months to
21 Jan 2022
Same period 2021 Same period 2020
Rank 280 280 211
Rank change year-on-year 0 -69 +31
Permanent jobs citing SLA 664 251 912
As % of all permanent jobs advertised in London 1.31% 1.05% 1.77%
As % of the Quality Assurance & Compliance category 8.79% 8.81% 14.06%
Number of salaries quoted 488 203 719
10th Percentile £26,250 £28,500 £28,000
25th Percentile £32,500 £35,000 £32,625
Median annual salary (50th Percentile) £47,500 £50,000 £47,500
Median % change year-on-year -5.00% +5.26% -
75th Percentile £68,938 £73,750 £65,000
90th Percentile £85,000 £80,000 £78,750
England median annual salary £39,000 £42,500 £37,500
% change year-on-year -8.24% +13.33% -3.85%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
London
Permanent vacancies with a requirement for quality assurance or compliance skills 7,557 2,849 6,485
As % of all permanent IT jobs advertised in London 14.87% 11.89% 12.62%
Number of salaries quoted 4,933 2,304 4,981
10th Percentile £40,000 £41,250 £35,750
25th Percentile £51,250 £50,000 £46,250
Median annual salary (50th Percentile) £65,000 £65,000 £61,500
Median % change year-on-year - +5.69% +2.50%
75th Percentile £85,000 £80,000 £78,750
90th Percentile £100,000 £95,000 £95,000
England median annual salary £55,000 £55,000 £52,500
% change year-on-year - +4.76% +5.00%

SLA
Job Vacancy Trend in London

Job postings citing SLA as a proportion of all IT jobs advertised in London.

Job vacancy trend for SLA in London

SLA
Salary Trend in London

3-month moving average salary quoted in jobs citing SLA in London.

Salary trend for SLA in London

SLA
Salary Histogram in London

Salary distribution for jobs citing SLA in London over the 6 months to 21 January 2022.

Salary histogram for SLA in London

SLA
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the London region over the 6 months to 21 January 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London 0 99 £53,000 +6.00% 17
West London -15 59 £36,250 -3.33% 18
East London -26 20 £31,500 +5.00% 16
South London -1 19 £31,500 +36.96% 3
North London -10 7 £42,500 +21.43% 1
SLA
England

For the 6 months to 21 January 2022, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for SLA.

1 259 (39.01%) Windows
2 227 (34.19%) Social Skills
3 224 (33.73%) ITIL
4 221 (33.28%) Microsoft
5 170 (25.60%) Service Delivery
6 166 (25.00%) Microsoft 365
7 163 (24.55%) Finance
8 148 (22.29%) Active Directory
9 131 (19.73%) Service Management
10 120 (18.07%) Problem-Solving
11 116 (17.47%) Azure
12 104 (15.66%) Windows 10
13 92 (13.86%) Microsoft Office
14 90 (13.55%) SQL
15 89 (13.40%) Windows Server
16 85 (12.80%) Analytical Skills
17 74 (11.14%) ServiceNow
18 73 (10.99%) DNS
19 71 (10.69%) Incident Management
20 70 (10.54%) ITSM
21 69 (10.39%) PowerShell
22 68 (10.24%) Change Management
22 68 (10.24%) Project Management
22 68 (10.24%) AWS
23 67 (10.09%) Cisco
24 64 (9.64%) Agile Software Development
25 63 (9.49%) Management Information System
26 62 (9.34%) Retail
27 60 (9.04%) VMware
27 60 (9.04%) Problem Management

SLA
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 40 (6.02%) SharePoint
2 26 (3.92%) MS Exchange
3 20 (3.01%) Skype for Business
4 11 (1.66%) Confluence
5 8 (1.20%) Oracle Workflow
6 5 (0.75%) Exchange Server 2010
7 4 (0.60%) Blackberry Enterprise Server
7 4 (0.60%) Exchange Server 2013
7 4 (0.60%) WebLogic
8 2 (0.30%) CMS
8 2 (0.30%) Exchange Server 2007
8 2 (0.30%) TPMS
9 1 (0.15%) IIS
Applications
1 92 (13.86%) Microsoft Office
2 36 (5.42%) Microsoft Excel
3 16 (2.41%) MS Visio
4 11 (1.66%) Microsoft PowerPoint
5 8 (1.20%) Spreadsheet
6 5 (0.75%) Photoshop
7 2 (0.30%) Microsoft Project
8 1 (0.15%) Acrobat
8 1 (0.15%) AutoCAD
Business Applications
1 12 (1.81%) SAP SD
2 8 (1.20%) Dynamics AX
3 6 (0.90%) Remedy ITSM
4 5 (0.75%) SAP CO
4 5 (0.75%) SAP FI
4 5 (0.75%) SAP FI/CO
5 4 (0.60%) Oracle EBS
5 4 (0.60%) Oracle ERP
5 4 (0.60%) PeopleSoft HCM
6 3 (0.45%) Dynamics CRM
7 2 (0.30%) SAP FSCM
7 2 (0.30%) SAP Payroll
7 2 (0.30%) SAP S/4HANA
8 1 (0.15%) Dynamics NAV
8 1 (0.15%) Elite 3E
8 1 (0.15%) NetSuite
8 1 (0.15%) Oracle Financials
8 1 (0.15%) Payment Gateway
8 1 (0.15%) SAP APO
Cloud Services
1 166 (25.00%) Microsoft 365
2 116 (17.47%) Azure
3 68 (10.24%) AWS
4 34 (5.12%) SaaS
5 26 (3.92%) Azure Active Directory
6 19 (2.86%) OneDrive
6 19 (2.86%) Power Platform
7 17 (2.56%) Adobe Creative Cloud
7 17 (2.56%) GCP
8 16 (2.41%) Power Automate
9 13 (1.96%) Dynamics 365
9 13 (1.96%) Google Workspace
10 12 (1.81%) Stripe
11 11 (1.66%) AWS Lambda
11 11 (1.66%) Serverless
12 10 (1.51%) Mimecast
13 9 (1.36%) Amazon EC2
13 9 (1.36%) Amazon S3
13 9 (1.36%) IaaS
14 7 (1.05%) Route 53
Communications & Networking
1 73 (10.99%) DNS
2 55 (8.28%) DHCP
2 55 (8.28%) VPN
3 54 (8.13%) Firewall
4 36 (5.42%) Wi-Fi
5 34 (5.12%) LAN
6 32 (4.82%) VoIP
7 28 (4.22%) TCP/IP
8 25 (3.77%) WAN
9 24 (3.61%) MPLS
10 22 (3.31%) BGP
10 22 (3.31%) OSPF
11 20 (3.01%) Internet
12 19 (2.86%) SAN
13 17 (2.56%) Skype
14 15 (2.26%) Network Security
14 15 (2.26%) PBX
15 14 (2.11%) Broadband
15 14 (2.11%) IPv6
15 14 (2.11%) Multicast
Database & Business Intelligence
1 44 (6.63%) SQL Server
2 25 (3.77%) NoSQL
3 19 (2.86%) Power BI
4 14 (2.11%) BusinessObjects
5 11 (1.66%) Metadata
6 7 (1.05%) Relational Database
7 5 (0.75%) Oracle Database
7 5 (0.75%) PostgreSQL
7 5 (0.75%) SAP BW
7 5 (0.75%) SAP HANA
8 4 (0.60%) Amazon Aurora
8 4 (0.60%) Oracle BI EE
8 4 (0.60%) Oracle BI Publisher
8 4 (0.60%) Oracle ODI
8 4 (0.60%) Oracle Reports
8 4 (0.60%) RDBMS
9 3 (0.45%) Amazon RDS
9 3 (0.45%) Lumira
9 3 (0.45%) MongoDB
9 3 (0.45%) Tableau
Development Applications
1 34 (5.12%) JIRA
2 12 (1.81%) Jenkins
2 12 (1.81%) LSMW
3 7 (1.05%) Git (software)
4 4 (0.60%) GitLab
4 4 (0.60%) JDeveloper
4 4 (0.60%) Oracle APEX
4 4 (0.60%) Oracle Forms
5 3 (0.45%) Toad
6 2 (0.30%) Maven
6 2 (0.30%) Vagrant
6 2 (0.30%) Visual Studio Team System
7 1 (0.15%) LoadRunner
General
1 227 (34.19%) Social Skills
2 163 (24.55%) Finance
3 85 (12.80%) Analytical Skills
4 62 (9.34%) Retail
5 39 (5.87%) Banking
6 36 (5.42%) Organisational Skills
7 29 (4.37%) Law
8 28 (4.22%) Inclusion and Diversity
8 28 (4.22%) Legal
9 23 (3.46%) Telecoms
10 22 (3.31%) Public Sector
11 18 (2.71%) Presentation Skills
12 15 (2.26%) Influencing Skills
13 14 (2.11%) Digital Economy
13 14 (2.11%) Financial Institution
13 14 (2.11%) Marketing
14 11 (1.66%) Advertising
15 10 (1.51%) Manufacturing
16 8 (1.20%) General Ledger
17 7 (1.05%) Billing
Job Titles
1 155 (23.34%) Analyst
2 71 (10.69%) Support Engineer
3 67 (10.09%) Support Analyst
4 61 (9.19%) Service Analyst
5 57 (8.58%) Service Manager
6 53 (7.98%) Service Desk Analyst
7 41 (6.17%) 2nd Line Support
8 39 (5.87%) Applications Support
8 39 (5.87%) IT Support
9 34 (5.12%) Delivery Manager
9 34 (5.12%) Service Delivery Manager
10 31 (4.67%) Desktop Support
10 31 (4.67%) IT Engineer
11 28 (4.22%) Desktop Engineer
11 28 (4.22%) IT Analyst
12 26 (3.92%) Desktop Support Engineer
13 24 (3.61%) IT Manager
14 22 (3.31%) 2nd Line Engineer
14 22 (3.31%) Team Leader
15 20 (3.01%) 2nd Line Support Engineer
Libraries, Frameworks & Software Standards
1 24 (3.61%) .NET
2 18 (2.71%) .NET Framework
2 18 (2.71%) gRPC
2 18 (2.71%) Protocol Buffers
3 17 (2.56%) HTML
4 15 (2.26%) CSS
5 12 (1.81%) SAP Smart Forms
6 8 (1.20%) XML
7 7 (1.05%) Middleware
8 6 (0.90%) Web Services
9 5 (0.75%) Elastic Stack
10 4 (0.60%) AngularJS
10 4 (0.60%) Oracle Fusion
10 4 (0.60%) REST
10 4 (0.60%) SOAP
11 3 (0.45%) FIX Protocol
11 3 (0.45%) Kafka
11 3 (0.45%) RabbitMQ
11 3 (0.45%) X-Windows
12 2 (0.30%) XSL
Miscellaneous
1 63 (9.49%) Management Information System
2 46 (6.93%) Data Centre
3 36 (5.42%) Self-Motivation
4 21 (3.16%) Virtual Team
5 16 (2.41%) Blog
6 12 (1.81%) CMDB
6 12 (1.81%) Enterprise Software
6 12 (1.81%) FMCG
6 12 (1.81%) Public Cloud
6 12 (1.81%) Replication
7 11 (1.66%) Smartphone
8 10 (1.51%) Hedge funds
8 10 (1.51%) SCADA
9 9 (1.36%) Video Conferencing
10 7 (1.05%) Blackberry
10 7 (1.05%) Driving Licence
11 6 (0.90%) Analytical Mindset
11 6 (0.90%) CCTV
11 6 (0.90%) Mobile App
11 6 (0.90%) PKI
Operating Systems
1 259 (39.01%) Windows
2 104 (15.66%) Windows 10
3 89 (13.40%) Windows Server
4 40 (6.02%) Linux
5 35 (5.27%) Windows Server 2012
6 34 (5.12%) Windows Server 2016
7 27 (4.07%) Mac OS
7 27 (4.07%) Windows Server 2019
8 20 (3.01%) Unix
9 18 (2.71%) Windows Server 2008
10 17 (2.56%) Android
10 17 (2.56%) Apple iOS
11 16 (2.41%) Windows 7
12 10 (1.51%) Mac OS X
13 7 (1.05%) CatOS
14 5 (0.75%) Red Hat Enterprise Linux
15 4 (0.60%) Solaris
15 4 (0.60%) Ubuntu
16 2 (0.30%) CentOS
17 1 (0.15%) SUSE
Processes & Methodologies
1 224 (33.73%) ITIL
2 170 (25.60%) Service Delivery
3 131 (19.73%) Service Management
4 120 (18.07%) Problem-Solving
5 71 (10.69%) Incident Management
6 70 (10.54%) ITSM
7 68 (10.24%) Change Management
7 68 (10.24%) Project Management
8 64 (9.64%) Agile Software Development
9 60 (9.04%) Problem Management
10 57 (8.58%) Root Cause Analysis
11 48 (7.23%) Line Management
12 47 (7.08%) Time Management
13 43 (6.48%) Facilities Management
14 41 (6.17%) DevOps
15 40 (6.02%) Continuous Improvement
16 36 (5.42%) Fintech
17 35 (5.27%) Project Delivery
17 35 (5.27%) User Acceptance Testing
18 32 (4.82%) Migration
Programming Languages
1 90 (13.55%) SQL
2 69 (10.39%) PowerShell
3 34 (5.12%) Java
4 27 (4.07%) C#
5 23 (3.46%) Python
6 21 (3.16%) JavaScript
7 18 (2.71%) Rust
8 15 (2.26%) ABAP
9 12 (1.81%) SAPscript
10 8 (1.20%) VBA
11 7 (1.05%) Go
12 6 (0.90%) PL/SQL
13 4 (0.60%) Groovy
14 2 (0.30%) Bash
14 2 (0.30%) C
14 2 (0.30%) Perl
14 2 (0.30%) R
14 2 (0.30%) VBScript
15 1 (0.15%) C++
15 1 (0.15%) Delphi
Qualifications
1 51 (7.68%) Cisco Certification
2 44 (6.63%) Microsoft Certification
3 43 (6.48%) Degree
4 35 (5.27%) MCP
4 35 (5.27%) MCSE
5 29 (4.37%) CCIE
6 26 (3.92%) MCSA
7 25 (3.77%) Security Cleared
8 24 (3.61%) CCNP
9 21 (3.16%) ITIL Certification
10 20 (3.01%) CCNA
11 15 (2.26%) SC Cleared
12 13 (1.96%) VMware Certified Professional (VCP)
13 12 (1.81%) ITIL Foundation Certificate
14 11 (1.66%) DBS Check
15 9 (1.36%) JNCIA
15 9 (1.36%) MCITP
16 5 (0.75%) CCIE Routing and Switching
17 4 (0.60%) APMP
17 4 (0.60%) DV Cleared
Quality Assurance & Compliance
1 27 (4.07%) GDPR
2 16 (2.41%) QA
3 14 (2.11%) ISO/IEC 27001
4 7 (1.05%) PMO
5 6 (0.90%) PSD2
6 5 (0.75%) Cyber Essentials
6 5 (0.75%) Cyber Essentials PLUS
6 5 (0.75%) ISO 9001
7 3 (0.45%) COBIT
8 2 (0.30%) Data Quality
8 2 (0.30%) NIST
9 1 (0.15%) ISO 22301
9 1 (0.15%) PCI DSS
9 1 (0.15%) Sarbanes-Oxley
System Software
1 148 (22.29%) Active Directory
2 41 (6.17%) VMware Infrastructure
3 39 (5.87%) Docker
4 22 (3.31%) Hyper-V
5 10 (1.51%) XenApp
6 6 (0.90%) vSphere
7 4 (0.60%) BitLocker
7 4 (0.60%) iptables
7 4 (0.60%) NFS
7 4 (0.60%) Veritas Cluster Server
7 4 (0.60%) XenDesktop
8 3 (0.45%) Microsoft Virtual Server
8 3 (0.45%) Terminal Services
8 3 (0.45%) Virtual Desktop
8 3 (0.45%) Virtual Servers
9 2 (0.30%) Firmware
9 2 (0.30%) VMware ESXi
10 1 (0.15%) KVM
10 1 (0.15%) Lustre
10 1 (0.15%) Shibboleth
Systems Management
1 56 (8.43%) SCCM
2 34 (5.12%) Kubernetes
3 32 (4.82%) Microsoft Intune
4 28 (4.22%) Terraform
5 19 (2.86%) Nagios
6 16 (2.41%) Jamf Pro
7 15 (2.26%) Ansible
8 14 (2.11%) Grafana
8 14 (2.11%) Prometheus
9 11 (1.66%) Opscode Chef
9 11 (1.66%) Puppet
10 7 (1.05%) Cacti
11 6 (0.90%) ZABBIX
12 4 (0.60%) McAfee ePO
12 4 (0.60%) NetBackup
12 4 (0.60%) OfficeScan
12 4 (0.60%) Red Hat Spacewalk
12 4 (0.60%) SCOM
12 4 (0.60%) Trend Micro Deep Security
13 2 (0.30%) Packer
Vendors
1 221 (33.28%) Microsoft
2 74 (11.14%) ServiceNow
3 67 (10.09%) Cisco
4 60 (9.04%) VMware
5 58 (8.73%) Citrix
6 36 (5.42%) Oracle
7 24 (3.61%) SAP
7 24 (3.61%) SolarWinds
8 20 (3.01%) Adobe
9 19 (2.86%) CheckPoint
10 17 (2.56%) Juniper
11 16 (2.41%) Dell
11 16 (2.41%) HP
12 15 (2.26%) Apple
12 15 (2.26%) Salesforce.com
13 13 (1.96%) Aruba
13 13 (1.96%) Nokia
14 12 (1.81%) BroadSoft
15 11 (1.66%) Meraki
16 10 (1.51%) Veeam