Period
to 30 September 2020

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 30 September 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > London
6 months to
30 Sep 2020
Same period 2019 Same period 2018
Rank 224 209 250
Rank change year-on-year -15 +41 -28
Permanent jobs citing SLA 292 921 1,010
As % of all permanent jobs advertised in London 1.48% 1.66% 1.49%
As % of the Quality Assurance & Compliance category 13.18% 13.49% 11.68%
Number of salaries quoted 258 758 812
Median annual salary £47,500 £50,000 £45,000
Median salary % change year-on-year -5.00% +11.11% -
10th Percentile £28,500 £28,250 £24,750
90th Percentile £83,750 £83,750 £75,000
England median annual salary £45,000 £41,000 £40,000
% change year-on-year +9.76% +2.50% +5.26%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
London
Permanent vacancies with a requirement for quality assurance or compliance skills 2,215 6,825 8,650
As % of all permanent IT jobs advertised in London 11.21% 12.33% 12.80%
Number of salaries quoted 1,792 5,322 6,732
Median annual salary £65,000 £60,000 £60,000
Median salary % change year-on-year +8.33% - -
10th Percentile £41,250 £36,250 £33,750
90th Percentile £100,000 £92,500 £90,000
England median annual salary £55,000 £50,000 £50,000
% change year-on-year +10.00% - -

SLA
Job Vacancy Trend in London

Job postings citing SLA as a proportion of all IT jobs advertised in London.

Job vacancy trend for SLA in London

SLA
Salary Trend in London

3-month moving average salary quoted in jobs citing SLA in London.

Salary trend for SLA in London

SLA
Salary Histogram in London

Salary distribution for jobs citing SLA in London over the 6 months to 30 September 2020.

Salary histogram for SLA in London

SLA
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the London region over the 6 months to 30 September 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +19 69 £62,000 +12.73% 7
West London +34 12 £45,000 +38.46% 3
East London +10 7 £58,250 -13.70% 2
North London +30 1 £35,000 -7.89%
South London +5 1 £23,000 -54.00% 1
SLA
England

For the 6 months to 30 September 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for SLA.

1 138 (47.26%) Microsoft
2 121 (41.44%) Windows
3 119 (40.75%) ITIL
4 92 (31.51%) VMware
5 81 (27.74%) VMware Infrastructure
6 78 (26.71%) Active Directory
7 77 (26.37%) Finance
7 77 (26.37%) Azure
8 73 (25.00%) Office 365
9 69 (23.63%) Windows Server
10 60 (20.55%) Linux
11 59 (20.21%) ITSM
11 59 (20.21%) Problem Management
12 57 (19.52%) Cisco
13 55 (18.84%) Mentoring
14 54 (18.49%) Service Management
15 51 (17.47%) AWS
16 49 (16.78%) Degree
16 49 (16.78%) SQL
17 47 (16.10%) DevOps
18 46 (15.75%) Hyper-V
18 46 (15.75%) Infrastructure Engineering
19 45 (15.41%) Windows 10
20 44 (15.07%) Microsoft Office
21 42 (14.38%) VPN
22 41 (14.04%) Service Delivery
23 40 (13.70%) HP
23 40 (13.70%) Problem-Solving
24 38 (13.01%) Public Cloud
24 38 (13.01%) Firewall

SLA
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (11.64%) SharePoint
2 26 (8.90%) Skype for Business
3 18 (6.16%) MS Exchange
4 12 (4.11%) CMS
5 8 (2.74%) Confluence
6 7 (2.40%) Exchange Server 2010
7 6 (2.05%) Exchange Server 2013
8 4 (1.37%) IIS
8 4 (1.37%) WebLogic
8 4 (1.37%) WebSphere
9 3 (1.03%) Elasticsearch
10 2 (0.68%) Oracle Workflow
Applications
1 44 (15.07%) Microsoft Office
2 5 (1.71%) Microsoft Excel
2 5 (1.71%) Microsoft PowerPoint
3 1 (0.34%) Chatbot
Business Applications
1 9 (3.08%) Dynamics CRM
2 8 (2.74%) iTrent
2 8 (2.74%) Northgate Housing
3 7 (2.40%) Oracle Applications
4 5 (1.71%) Dynamics AX
5 4 (1.37%) Oracle EBS
5 4 (1.37%) Oracle EBS R12
6 1 (0.34%) Dynamics GP
6 1 (0.34%) Eikon
6 1 (0.34%) Maximo
Cloud Services
1 77 (26.37%) Azure
2 73 (25.00%) Office 365
3 51 (17.47%) AWS
4 20 (6.85%) SaaS
5 15 (5.14%) Amazon EC2
5 15 (5.14%) Amazon S3
5 15 (5.14%) Virtual Private Cloud
6 14 (4.79%) AWS CloudFormation
7 12 (4.11%) Mimecast
8 11 (3.77%) Amazon ELB
8 11 (3.77%) Power Platform
8 11 (3.77%) Route 53
9 10 (3.42%) Serverless
10 9 (3.08%) Slack
11 8 (2.74%) Azure ExpressRoute
12 5 (1.71%) Dynamics 365
12 5 (1.71%) G Suite
13 4 (1.37%) Amazon GuardDuty
13 4 (1.37%) AWS Lambda
13 4 (1.37%) PaaS
Communications & Networking
1 42 (14.38%) VPN
2 38 (13.01%) Firewall
3 33 (11.30%) LAN
4 28 (9.59%) WebEx
5 25 (8.56%) Unified Communications
6 22 (7.53%) WAN
7 21 (7.19%) DNS
8 20 (6.85%) Skype
9 19 (6.51%) Network Security
10 18 (6.16%) DHCP
11 17 (5.82%) SAN
11 17 (5.82%) VoIP
12 13 (4.45%) TCP/IP
13 12 (4.11%) H.323
13 12 (4.11%) ISDN
13 12 (4.11%) MGCP
13 12 (4.11%) QSIG
13 12 (4.11%) SCCP
14 11 (3.77%) Wi-Fi
15 10 (3.42%) Cisco IOS
Database & Business Intelligence
1 27 (9.25%) SQL Server
2 13 (4.45%) SQL Server Integration Services
3 11 (3.77%) Power BI
4 10 (3.42%) Amazon RDS
5 9 (3.08%) Data Warehouse
6 6 (2.05%) Hadoop
6 6 (2.05%) SQL Server Reporting Services
7 5 (1.71%) Essbase
7 5 (1.71%) OLAP
7 5 (1.71%) Oracle BI EE
7 5 (1.71%) Oracle OLAP
7 5 (1.71%) SQL Server Analysis Services
7 5 (1.71%) Star Schema
8 4 (1.37%) DB2
8 4 (1.37%) Oracle Database
9 3 (1.03%) MySQL
10 2 (0.68%) Oracle BI Publisher
10 2 (0.68%) Oracle Discoverer
10 2 (0.68%) Oracle Reports
11 1 (0.34%) PostgreSQL
Development Applications
1 17 (5.82%) Jenkins
1 17 (5.82%) JIRA
2 10 (3.42%) Git (software)
2 10 (3.42%) Octopus Deploy
3 6 (2.05%) Artifactory
3 6 (2.05%) RStudio
3 6 (2.05%) Sonatype Nexus
4 3 (1.03%) Atlassian Bamboo
4 3 (1.03%) Visual Studio
5 2 (0.68%) Oracle Forms
5 2 (0.68%) TeamCity
5 2 (0.68%) Toad
General
1 77 (26.37%) Finance
2 24 (8.22%) Telecoms
3 16 (5.48%) Banking
4 11 (3.77%) Public Sector
5 9 (3.08%) Legal
6 8 (2.74%) Social Housing
7 7 (2.40%) Games
8 5 (1.71%) Advertising
8 5 (1.71%) General Ledger
9 3 (1.03%) Financial Institution
9 3 (1.03%) Retail Banking
10 2 (0.68%) French Language
11 1 (0.34%) German Language
11 1 (0.34%) Housing Association
11 1 (0.34%) Marketing
11 1 (0.34%) Police
11 1 (0.34%) Prime Brokerage
11 1 (0.34%) Retail
11 1 (0.34%) Spanish Language
Job Titles
1 43 (14.73%) Analyst
2 33 (11.30%) Infrastructure Engineer
3 25 (8.56%) Support Engineer
4 20 (6.85%) Hyper-V Engineer
4 20 (6.85%) VMware Engineer
5 17 (5.82%) Network Engineer
5 17 (5.82%) Support Analyst
6 16 (5.48%) Administrator
6 16 (5.48%) Azure Engineer
7 15 (5.14%) Cloud Engineer
7 15 (5.14%) DevOps Engineer
7 15 (5.14%) Service Manager
8 13 (4.45%) Storage Engineer
9 12 (4.11%) Applications Support
9 12 (4.11%) IT Manager
9 12 (4.11%) IT Support
9 12 (4.11%) Support Manager
9 12 (4.11%) Technical Analyst
9 12 (4.11%) Windows Engineer
10 10 (3.42%) Team Leader
Libraries, Frameworks & Software Standards
1 23 (7.88%) XMPP
2 8 (2.74%) LDAP
3 6 (2.05%) Shiny
4 4 (1.37%) XML
5 3 (1.03%) .NET
5 3 (1.03%) HTML
6 2 (0.68%) .NET Framework
6 2 (0.68%) AngularJS
6 2 (0.68%) ASP.NET
6 2 (0.68%) HTML5
6 2 (0.68%) J2EE
6 2 (0.68%) JSP
6 2 (0.68%) LINQ
6 2 (0.68%) RabbitMQ
6 2 (0.68%) Servlets
6 2 (0.68%) Silverlight
6 2 (0.68%) SOAP
6 2 (0.68%) SPML
6 2 (0.68%) Web Services
6 2 (0.68%) WebSphere MQ
Miscellaneous
1 38 (13.01%) Public Cloud
2 29 (9.93%) Management Information System
3 18 (6.16%) Analytical Skills
3 18 (6.16%) Self-Motivation
4 15 (5.14%) Cloud Native
5 10 (3.42%) Data Centre
5 10 (3.42%) Virtual Team
6 9 (3.08%) User Experience
7 6 (2.05%) Video Conferencing
8 5 (1.71%) Clustering
8 5 (1.71%) FMCG
8 5 (1.71%) Hybrid Cloud
9 4 (1.37%) Greenfield Project
9 4 (1.37%) NHS
9 4 (1.37%) Replication
10 3 (1.03%) Smartphone
11 2 (0.68%) Hedge funds
11 2 (0.68%) iPhone
11 2 (0.68%) Wiki
12 1 (0.34%) Data Structures
Operating Systems
1 121 (41.44%) Windows
2 69 (23.63%) Windows Server
3 60 (20.55%) Linux
4 45 (15.41%) Windows 10
5 26 (8.90%) Unix
6 22 (7.53%) Windows 7
7 17 (5.82%) Windows Server 2008
7 17 (5.82%) Windows Server 2012
7 17 (5.82%) Windows Server 2016
8 10 (3.42%) Mac OS X
8 10 (3.42%) VMS
9 7 (2.40%) Windows 8
10 4 (1.37%) Apple iOS
10 4 (1.37%) Red Hat Enterprise Linux
10 4 (1.37%) Windows Server 2019
11 3 (1.03%) CentOS
11 3 (1.03%) Ubuntu
12 2 (0.68%) Android
12 2 (0.68%) Windows Server 2003
12 2 (0.68%) Windows XP
Processes & Methodologies
1 119 (40.75%) ITIL
2 59 (20.21%) ITSM
2 59 (20.21%) Problem Management
3 55 (18.84%) Mentoring
4 54 (18.49%) Service Management
5 47 (16.10%) DevOps
6 46 (15.75%) Infrastructure Engineering
7 41 (14.04%) Service Delivery
8 40 (13.70%) Problem-Solving
9 36 (12.33%) Project Delivery
10 34 (11.64%) Computer Science
11 33 (11.30%) Proactive Monitoring
12 31 (10.62%) Agile Software Development
12 31 (10.62%) Incident Management
13 30 (10.27%) Change Management
14 25 (8.56%) Project Management
15 23 (7.88%) Configuration Management
16 21 (7.19%) Business Continuity
17 20 (6.85%) Customer Requirements
18 19 (6.51%) Disaster Recovery
Programming Languages
1 49 (16.78%) SQL
2 33 (11.30%) PowerShell
3 27 (9.25%) Python
4 14 (4.79%) Shell Script
5 13 (4.45%) T-SQL
6 11 (3.77%) Java
7 8 (2.74%) Bash Shell
8 6 (2.05%) Groovy
8 6 (2.05%) R
9 4 (1.37%) C#
9 4 (1.37%) C++
9 4 (1.37%) PL/SQL
9 4 (1.37%) VBA
10 3 (1.03%) C
10 3 (1.03%) Go
10 3 (1.03%) JavaScript
11 2 (0.68%) BeanShell
11 2 (0.68%) Perl
12 1 (0.34%) PHP
12 1 (0.34%) Scala
Qualifications
1 49 (16.78%) Degree
2 25 (8.56%) Cisco Certification
3 19 (6.51%) CCNA
4 17 (5.82%) ITIL Certification
5 16 (5.48%) Microsoft Certification
6 14 (4.79%) AWS Certification
6 14 (4.79%) Computer Science Degree
7 10 (3.42%) MCSA
8 9 (3.08%) Citrix Certification
9 6 (2.05%) DV Cleared
9 6 (2.05%) Security Cleared
10 5 (1.71%) A+ Certification
10 5 (1.71%) CISSP
10 5 (1.71%) SC Cleared
11 4 (1.37%) (ISC)2 CCSP
11 4 (1.37%) CCSP
11 4 (1.37%) FFIEC
12 2 (0.68%) Master's Degree
12 2 (0.68%) MCSE
13 1 (0.34%) NVQ Level 3
Quality Assurance & Compliance
1 9 (3.08%) GDPR
2 5 (1.71%) Data Quality
2 5 (1.71%) QA
3 4 (1.37%) Sarbanes-Oxley
4 3 (1.03%) PCI DSS
5 1 (0.34%) COBIT
5 1 (0.34%) HIPAA
5 1 (0.34%) ISO 14001
5 1 (0.34%) ISO 22301
5 1 (0.34%) ISO/IEC 20000
5 1 (0.34%) ISO/IEC 27001
5 1 (0.34%) JSP 440
System Software
1 81 (27.74%) VMware Infrastructure
2 78 (26.71%) Active Directory
3 46 (15.75%) Hyper-V
4 14 (4.79%) Virtual Machines
4 14 (4.79%) VMware ESXi
5 9 (3.08%) Virtual Desktop
6 6 (2.05%) Samba
7 3 (1.03%) VMware Workstation
8 1 (0.34%) Docker
8 1 (0.34%) vCloud
8 1 (0.34%) XenApp
Systems Management
1 23 (7.88%) SCCM
2 19 (6.51%) Ansible
3 18 (6.16%) Microsoft Intune
4 17 (5.82%) Terraform
5 12 (4.11%) Cisco CUCM
5 12 (4.11%) Cisco UCCX
5 12 (4.11%) SCVMM
6 11 (3.77%) Kubernetes
7 10 (3.42%) Opscode Chef
7 10 (3.42%) Puppet
8 8 (2.74%) HP Data Protector
9 6 (2.05%) Ambari
9 6 (2.05%) Backup Exec
9 6 (2.05%) Hadoop YARN
9 6 (2.05%) vRealize Orchestrator
10 2 (0.68%) SCOM
10 2 (0.68%) SCOrch
10 2 (0.68%) WSUS
11 1 (0.34%) Control-M
11 1 (0.34%) NetBackup
Vendors
1 138 (47.26%) Microsoft
2 92 (31.51%) VMware
3 57 (19.52%) Cisco
4 40 (13.70%) HP
5 29 (9.93%) Citrix
6 22 (7.53%) Oracle
7 17 (5.82%) CheckPoint
8 11 (3.77%) Tableau
8 11 (3.77%) Veeam
9 10 (3.42%) Sophos
10 9 (3.08%) Juniper
10 9 (3.08%) Meraki
11 8 (2.74%) Blue Coat
11 8 (2.74%) MobileIron
11 8 (2.74%) Nokia
11 8 (2.74%) Northgate
11 8 (2.74%) ServiceNow
12 7 (2.40%) Dell
12 7 (2.40%) SolarWinds
13 6 (2.05%) NetApp