Period
to 13 December 2018

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 13 December 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > London
6 months to
13 Dec 2018
Same period 2017 Same period 2016
Rank 235 222 173
Rank change year-on-year -13 -49 +14
Permanent jobs citing SLA 997 1,230 1,533
As % of all permanent IT jobs advertised in London 1.50% 1.66% 2.07%
As % of the Quality Assurance & Compliance category 11.68% 12.35% 15.86%
Number of salaries quoted 783 1,008 1,229
London median annual salary £45,000 £45,000 £42,500
Median salary % change year-on-year - +5.88% -5.56%
10th Percentile £24,350 £26,175 £26,000
90th Percentile £76,000 £73,400 £70,000
England median annual salary £40,000 £37,500 £37,500
% change year-on-year +6.67% - -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
London
Permanent vacancies with a requirement for quality assurance or compliance skills 8,534 9,957 9,668
As % of all permanent IT jobs advertised in London 12.82% 13.41% 13.06%
Number of salaries quoted 6,567 7,298 7,960
London median annual salary £60,000 £60,000 £57,500
Median salary % change year-on-year - +4.35% +4.55%
10th Percentile £33,750 £35,000 £32,500
90th Percentile £90,000 £86,250 £86,250
England median annual salary £50,000 £50,000 £50,000

SLA
Job Vacancy Trend in London

Job postings citing SLA as a percentage of all IT jobs advertised in London.

Job vacancy trend for SLA in London

SLA
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in London.

Salary trend for SLA in London

SLA
Salary Histogram in London

The salary distribution of IT jobs citing SLA in London over the 6 months to 13 December 2018.

Salary histogram for SLA in London

SLA
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the London region over the 6 months to 13 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -44 171 £42,500 -7.61% 33
West London +29 63 £45,000 - 20
South London -3 58 £37,500 +1.35% 3
East London +23 43 £25,000 -58.33% 9
North London +12 15 £32,250 -32.11% 3
SLA
England

For the 6 months to 13 December 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for SLA.

1 490 (49.15%) ITIL
2 383 (38.42%) Windows
3 369 (37.01%) Microsoft
4 280 (28.08%) Finance
5 263 (26.38%) Active Directory
6 206 (20.66%) Service Delivery
7 197 (19.76%) Microsoft Office
8 171 (17.15%) Problem-Solving
9 164 (16.45%) Service Management
10 147 (14.74%) Office 365
11 129 (12.94%) Cisco
12 125 (12.54%) SQL
13 123 (12.34%) Windows 7
14 118 (11.84%) Banking
15 117 (11.74%) Windows Server
16 114 (11.43%) Analytical Skills
17 111 (11.13%) Windows 10
18 107 (10.73%) VMware
19 106 (10.63%) Citrix
19 106 (10.63%) LAN
20 100 (10.03%) SCCM
21 97 (9.73%) SQL Server
21 97 (9.73%) ITSM
22 96 (9.63%) Project Management
23 95 (9.53%) Microsoft Excel
24 93 (9.33%) Microsoft Certification
25 89 (8.93%) WAN
26 81 (8.12%) MS Exchange
26 81 (8.12%) Degree
27 80 (8.02%) Microsoft Azure

SLA
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 81 (8.12%) MS Exchange
2 37 (3.71%) SharePoint
3 30 (3.01%) Exchange Server 2007
4 20 (2.01%) Confluence
4 20 (2.01%) Skype for Business
5 16 (1.60%) Exchange Server 2010
6 12 (1.20%) Oracle SOA Suite
7 10 (1.00%) IIS
8 9 (0.90%) Tomcat
9 7 (0.70%) JBoss
10 6 (0.60%) Documentum
10 6 (0.60%) SharePoint 2013
11 5 (0.50%) Blackberry Enterprise Server
11 5 (0.50%) SAS
12 4 (0.40%) CMS
12 4 (0.40%) GlassFish
12 4 (0.40%) OpenStack
13 3 (0.30%) BizTalk Server
13 3 (0.30%) Exchange Server 2013
13 3 (0.30%) Kentico
Applications
1 197 (19.76%) Microsoft Office
2 95 (9.53%) Microsoft Excel
3 47 (4.71%) Microsoft PowerPoint
4 32 (3.21%) MS Visio
5 9 (0.90%) Spreadsheet
6 5 (0.50%) Microsoft Project
7 3 (0.30%) 3ds Max
7 3 (0.30%) AutoCAD
7 3 (0.30%) Maya
8 1 (0.10%) Acrobat
8 1 (0.10%) Adobe Premiere
Business Applications
1 12 (1.20%) Dynamics CRM
2 8 (0.80%) SAP Hybris
3 5 (0.50%) Remedy ITSM
3 5 (0.50%) SAP CO
3 5 (0.50%) SAP FI
3 5 (0.50%) SAP FI/CO
3 5 (0.50%) SAP Oil and Gas
3 5 (0.50%) SAP SD
4 4 (0.40%) NetSuite
4 4 (0.40%) SAP ERP
5 2 (0.20%) Cognos TM1
5 2 (0.20%) Dynamics NAV
5 2 (0.20%) Oracle Financials
5 2 (0.20%) Oracle Payables
5 2 (0.20%) Oracle Receivables
5 2 (0.20%) Oracle Subledger Accounting
6 1 (0.10%) Aareon QL
6 1 (0.10%) MIS ActiveH
6 1 (0.10%) OPENHousing
6 1 (0.10%) Orchard Housing
Cloud Services
1 147 (14.74%) Office 365
2 80 (8.02%) Microsoft Azure
3 52 (5.22%) Amazon AWS
4 31 (3.11%) SaaS
5 16 (1.60%) Adobe Creative Cloud
6 13 (1.30%) IaaS
7 12 (1.20%) Oracle Service Cloud
7 12 (1.20%) PaaS
8 9 (0.90%) AWS CloudFormation
8 9 (0.90%) Azure Data Factory
8 9 (0.90%) Data Lake Analytics
8 9 (0.90%) Google Cloud Platform
8 9 (0.90%) Slack
9 8 (0.80%) Cloud Computing
10 6 (0.60%) Amazon CloudWatch
11 5 (0.50%) GitHub
11 5 (0.50%) Mimecast
12 4 (0.40%) Amazon ElastiCache
12 4 (0.40%) Amazon ELB
12 4 (0.40%) G Suite
Communications & Networking
1 106 (10.63%) LAN
2 89 (8.93%) WAN
3 73 (7.32%) Firewall
4 69 (6.92%) DNS
5 62 (6.22%) VPN
6 45 (4.51%) DHCP
6 45 (4.51%) Wireless
7 36 (3.61%) TCP/IP
8 30 (3.01%) VoIP
9 29 (2.91%) Wi-Fi
10 27 (2.71%) Remote Desktop
11 26 (2.61%) WLAN
12 24 (2.41%) SAN
13 22 (2.21%) BGP
13 22 (2.21%) VLAN
14 21 (2.11%) Cisco ASA
14 21 (2.11%) Network Security
15 20 (2.01%) Internet
15 20 (2.01%) Skype
16 15 (1.50%) Unified Communications
Database & Business Intelligence
1 97 (9.73%) SQL Server
2 36 (3.61%) Relational Database
3 27 (2.71%) SQL Server Integration Services
4 25 (2.51%) SQL Server Reporting Services
5 24 (2.41%) SQL Server Analysis Services
6 16 (1.60%) SQL Server 2012
7 14 (1.40%) Oracle Database
7 14 (1.40%) Power BI
8 13 (1.30%) MySQL
8 13 (1.30%) PostgreSQL
9 10 (1.00%) SQL Server 2008
10 9 (0.90%) Data Lake
10 9 (0.90%) Microsoft Analysis Services
10 9 (0.90%) OLAP
10 9 (0.90%) QlikView
11 8 (0.80%) RDBMS
11 8 (0.80%) SQL Server 2016
12 7 (0.70%) Data Warehouse
13 5 (0.50%) Amazon RDS
14 4 (0.40%) SQL Server 2014
Development Applications
1 47 (4.71%) JIRA
2 13 (1.30%) Git (software)
2 13 (1.30%) Jenkins
3 6 (0.60%) FrontPage
4 5 (0.50%) MSI
4 5 (0.50%) Team Foundation Server
4 5 (0.50%) Vagrant
5 4 (0.40%) AdminStudio
5 4 (0.40%) GitLab
6 3 (0.30%) Eclipse
6 3 (0.30%) Hudson
6 3 (0.30%) Visual Studio
7 2 (0.20%) Trac
8 1 (0.10%) Cucumber
8 1 (0.10%) InstallShield
8 1 (0.10%) Maven
8 1 (0.10%) Toad
8 1 (0.10%) Visual Studio Team System
General
1 280 (28.08%) Finance
2 118 (11.84%) Banking
3 69 (6.92%) Retail
4 55 (5.52%) Investment Banking
5 49 (4.91%) Telecoms
6 31 (3.11%) Marketing
7 30 (3.01%) Front Office
8 24 (2.41%) Advertising
8 24 (2.41%) Law
9 21 (2.11%) Legal
10 13 (1.30%) Games
10 13 (1.30%) Publishing
11 12 (1.20%) Manufacturing
12 10 (1.00%) Back Office
13 6 (0.60%) Financial Institution
13 6 (0.60%) International Banking
13 6 (0.60%) Private Banking
14 5 (0.50%) Dutch Language
14 5 (0.50%) Japanese Language
15 4 (0.40%) Electronics
Job Titles
1 247 (24.77%) Analyst
2 140 (14.04%) Support Engineer
3 112 (11.23%) Support Analyst
4 110 (11.03%) Service Manager
5 92 (9.23%) Service Analyst
6 91 (9.13%) Desktop Support
7 75 (7.52%) IT Support
8 69 (6.92%) IT Manager
8 69 (6.92%) Service Desk Analyst
9 66 (6.62%) Applications Support
10 65 (6.52%) Desktop Engineer
11 55 (5.52%) Delivery Manager
11 55 (5.52%) Desktop Support Engineer
12 48 (4.81%) Services Delivery Manager
13 47 (4.71%) IT Services Manager
14 46 (4.61%) 1st Line Support
15 45 (4.51%) IT Analyst
16 42 (4.21%) 2nd Line Support
17 39 (3.91%) Infrastructure Engineer
18 35 (3.51%) Applications Support Analyst
Libraries, Frameworks & Software Standards
1 38 (3.81%) .NET
2 20 (2.01%) Web Services
3 14 (1.40%) HTML
4 12 (1.20%) ASP.NET
4 12 (1.20%) REST
5 10 (1.00%) EDI
5 10 (1.00%) XML
6 9 (0.90%) CSS
7 8 (0.80%) JDBC
7 8 (0.80%) RESTful
8 7 (0.70%) .NET Framework
8 7 (0.70%) AngularJS
8 7 (0.70%) OAuth
8 7 (0.70%) OpenID
8 7 (0.70%) Ruby on Rails
9 5 (0.50%) IDoc
9 5 (0.50%) jQuery
9 5 (0.50%) Middleware
9 5 (0.50%) Node.js
9 5 (0.50%) SOAP
Miscellaneous
1 114 (11.43%) Analytical Skills
2 51 (5.12%) Data Centre
3 48 (4.81%) Self-Motivation
4 42 (4.21%) Management Information System
5 32 (3.21%) Virtual Team
6 31 (3.11%) Video Conferencing
7 26 (2.61%) User Experience
8 18 (1.81%) Fintech
9 15 (1.50%) Driving Licence
10 13 (1.30%) Handset
10 13 (1.30%) Smartphone
11 11 (1.10%) e-Learning
12 10 (1.00%) iPhone
13 9 (0.90%) Blackberry
13 9 (0.90%) Hedge funds
14 8 (0.80%) Analytical Mindset
14 8 (0.80%) EPoS
15 7 (0.70%) PMI
15 7 (0.70%) Public Cloud
15 7 (0.70%) Replication
Operating Systems
1 383 (38.42%) Windows
2 123 (12.34%) Windows 7
3 117 (11.74%) Windows Server
4 111 (11.13%) Windows 10
5 47 (4.71%) Linux
6 46 (4.61%) Windows Server 2012
7 43 (4.31%) Windows Server 2008
8 26 (2.61%) Windows 8
9 23 (2.31%) Apple iOS
10 22 (2.21%) Unix
11 13 (1.30%) Android
12 11 (1.10%) Windows XP
13 10 (1.00%) Mac OS X
14 9 (0.90%) Windows Server 2003
15 7 (0.70%) Mac OS
16 4 (0.40%) Red Hat Enterprise Linux
16 4 (0.40%) Windows 2000 Server
17 3 (0.30%) Windows Vista
18 2 (0.20%) Data ONTAP
19 1 (0.10%) Windows 2000
Processes & Methodologies
1 490 (49.15%) ITIL
2 206 (20.66%) Service Delivery
3 171 (17.15%) Problem-Solving
4 164 (16.45%) Service Management
5 97 (9.73%) ITSM
6 96 (9.63%) Project Management
7 78 (7.82%) Agile Software Development
8 75 (7.52%) Continuous Improvement
9 71 (7.12%) Change Management
10 69 (6.92%) Root Cause Analysis
11 68 (6.82%) Incident Management
12 61 (6.12%) ITIL V3
13 52 (5.22%) Information Security
14 51 (5.12%) Stakeholder Management
15 50 (5.02%) Problem Management
16 48 (4.81%) DevOps
17 47 (4.71%) Coaching
17 47 (4.71%) Infrastructure Engineering
17 47 (4.71%) Time Management
18 44 (4.41%) Disaster Recovery
Programming Languages
1 125 (12.54%) SQL
2 68 (6.82%) PowerShell
3 46 (4.61%) Java
4 36 (3.61%) C#
5 28 (2.81%) Python
6 19 (1.91%) JavaScript
7 15 (1.50%) C
7 15 (1.50%) VBScript
8 14 (1.40%) PHP
8 14 (1.40%) T-SQL
9 13 (1.30%) Ruby
10 10 (1.00%) ABAP
11 9 (0.90%) U-SQL
12 8 (0.80%) Shell Script
13 7 (0.70%) C++
13 7 (0.70%) PL/SQL
13 7 (0.70%) VB
14 6 (0.60%) VB.NET
15 5 (0.50%) Perl
16 4 (0.40%) VBA
Qualifications
1 93 (9.33%) Microsoft Certification
2 81 (8.12%) Degree
3 74 (7.42%) MCSE
4 55 (5.52%) Cisco Certification
5 43 (4.31%) MCP
6 39 (3.91%) CCNA
7 36 (3.61%) ITIL Certification
8 27 (2.71%) CCNP
9 22 (2.21%) MCSA
10 20 (2.01%) VMware Certified Professional (VCP)
11 14 (1.40%) ITIL Foundation Certificate
12 11 (1.10%) CCIE
12 11 (1.10%) MCITP
13 10 (1.00%) MCTS
14 9 (0.90%) MBA
14 9 (0.90%) PMI Certification
15 7 (0.70%) Computer Science Degree
16 6 (0.60%) AWS Certification
16 6 (0.60%) CCENT
16 6 (0.60%) CCSA
Quality Assurance & Compliance
1 30 (3.01%) ISO/IEC 27001
2 29 (2.91%) QA
3 23 (2.31%) ISO/IEC 20000
4 17 (1.71%) PCI DSS
5 11 (1.10%) ISO 9001
6 10 (1.00%) GDPR
7 5 (0.50%) PMO
8 4 (0.40%) Data Quality
9 3 (0.30%) HIPAA
10 2 (0.20%) Basel II
10 2 (0.20%) MiFID
10 2 (0.20%) Sarbanes-Oxley
10 2 (0.20%) Solvency II
11 1 (0.10%) Cyber Essentials
11 1 (0.10%) PSD2
System Software
1 263 (26.38%) Active Directory
2 72 (7.22%) VMware Infrastructure
3 54 (5.42%) Hyper-V
4 19 (1.91%) XenApp
5 7 (0.70%) vSphere
5 7 (0.70%) XenDesktop
6 6 (0.60%) Docker
7 5 (0.50%) Microsoft App-V
8 4 (0.40%) Virtual Servers
8 4 (0.40%) XenServer
9 3 (0.30%) Citrix Presentation Server
9 3 (0.30%) DFS Replication
9 3 (0.30%) Virtual Desktop
9 3 (0.30%) Virtual Machines
10 2 (0.20%) BitLocker
10 2 (0.20%) VMware ESXi
10 2 (0.20%) VMware NSX
10 2 (0.20%) VMware Workstation
11 1 (0.10%) Veritas Cluster Server
11 1 (0.10%) VMware Server
Systems Management
1 100 (10.03%) SCCM
2 22 (2.21%) Puppet
3 16 (1.60%) SCOM
4 15 (1.50%) Cisco CUCM
4 15 (1.50%) Opscode Chef
5 14 (1.40%) Backup Exec
6 13 (1.30%) Nagios
7 12 (1.20%) Ansible
8 11 (1.10%) Jamf Pro
8 11 (1.10%) Terraform
9 9 (0.90%) AirWatch
10 7 (0.70%) Kubernetes
11 6 (0.60%) Cisco UCCX
11 6 (0.60%) WSUS
12 4 (0.40%) ITRS Geneos
12 4 (0.40%) Norton AntiVirus
12 4 (0.40%) SCOrch
12 4 (0.40%) SCSM
12 4 (0.40%) SCVMM
12 4 (0.40%) WhatsUp Gold
Vendors
1 369 (37.01%) Microsoft
2 129 (12.94%) Cisco
3 107 (10.73%) VMware
4 106 (10.63%) Citrix
5 51 (5.12%) Oracle
6 45 (4.51%) SAP
7 43 (4.31%) ServiceNow
8 37 (3.71%) Apple
8 37 (3.71%) Google
9 31 (3.11%) Remedy
10 27 (2.71%) Adobe
10 27 (2.71%) HP
11 22 (2.21%) Juniper
12 19 (1.91%) Meraki
13 18 (1.81%) Dell
13 18 (1.81%) Sony
14 17 (1.71%) Ivanti
15 16 (1.60%) SolarWinds
16 15 (1.50%) CheckPoint
16 15 (1.50%) Salesforce.com