Period
to 20 March 2019

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 20 March 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > London
6 months to
20 Mar 2019
Same period 2018 Same period 2017
Rank 234 231 183
Rank change year-on-year -3 -48 -19
Permanent jobs citing SLA 894 1,049 1,314
As % of all permanent IT jobs advertised in London 1.46% 1.51% 1.92%
As % of the Quality Assurance & Compliance category 11.25% 11.34% 14.78%
Number of salaries quoted 649 859 1,034
London median annual salary £47,000 £45,000 £42,500
Median salary % change year-on-year +4.44% +5.88% -10.53%
10th Percentile £25,000 £26,000 £26,250
90th Percentile £80,000 £75,000 £73,600
England median annual salary £40,000 £35,000 £37,500
% change year-on-year +14.29% -6.67% -2.60%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
London
Permanent vacancies with a requirement for quality assurance or compliance skills 7,944 9,252 8,891
As % of all permanent IT jobs advertised in London 12.93% 13.33% 12.97%
Number of salaries quoted 5,926 7,394 7,219
London median annual salary £60,000 £59,000 £57,500
Median salary % change year-on-year +1.69% +2.61% +4.55%
10th Percentile £36,000 £35,250 £32,500
90th Percentile £92,500 £87,500 £85,000
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -

SLA
Job Vacancy Trend in London

Job postings citing SLA as a percentage of all IT jobs advertised in London.

Job vacancy trend for SLA in London

SLA
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in London.

Salary trend for SLA in London

SLA
Salary Histogram in London

The salary distribution of IT jobs citing SLA in London over the 6 months to 20 March 2019.

Salary histogram for SLA in London

SLA
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the London region over the 6 months to 20 March 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +26 210 £42,500 -10.53% 26
West London +9 45 £27,750 -38.33% 11
South London -20 41 £40,750 -12.31% 7
East London +13 39 £55,000 -8.33% 10
SLA
England

For the 6 months to 20 March 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for SLA.

1 389 (43.51%) Windows
2 388 (43.40%) ITIL
3 292 (32.66%) Microsoft
4 244 (27.29%) Active Directory
5 241 (26.96%) Finance
6 175 (19.57%) Microsoft Office
7 155 (17.34%) Service Delivery
8 150 (16.78%) Problem-Solving
9 132 (14.77%) Office 365
10 126 (14.09%) SQL
11 114 (12.75%) Windows Server
12 111 (12.42%) Windows 7
13 109 (12.19%) Service Management
14 100 (11.19%) Cisco
15 93 (10.40%) VMware
15 93 (10.40%) Windows 10
16 91 (10.18%) Degree
17 89 (9.96%) Analytical Skills
18 87 (9.73%) Project Management
18 87 (9.73%) Microsoft Excel
19 86 (9.62%) Change Management
20 84 (9.40%) Banking
20 84 (9.40%) Continuous Improvement
21 82 (9.17%) LAN
21 82 (9.17%) Agile Software Development
22 80 (8.95%) SCCM
23 75 (8.39%) Data Centre
23 75 (8.39%) CRM
24 74 (8.28%) Citrix
24 74 (8.28%) ITSM

SLA
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 66 (7.38%) MS Exchange
2 62 (6.94%) SharePoint
3 19 (2.13%) Exchange Server 2007
4 18 (2.01%) Confluence
5 16 (1.79%) Exchange Server 2010
5 16 (1.79%) IIS
6 13 (1.45%) Blackberry Enterprise Server
7 12 (1.34%) Documentum
8 8 (0.89%) Skype for Business
9 7 (0.78%) SharePoint 2013
9 7 (0.78%) Tomcat
10 6 (0.67%) Exchange Server 2003
11 5 (0.56%) Apache
11 5 (0.56%) IBM Notes
11 5 (0.56%) Oracle SOA Suite
12 4 (0.45%) CMS
13 3 (0.34%) Kentico
14 2 (0.22%) OpenStack
14 2 (0.22%) Oracle Workflow
14 2 (0.22%) WebSphere
Applications
1 175 (19.57%) Microsoft Office
2 87 (9.73%) Microsoft Excel
3 43 (4.81%) Microsoft PowerPoint
4 24 (2.68%) MS Visio
5 9 (1.01%) Spreadsheet
6 2 (0.22%) Microsoft Project
7 1 (0.11%) 3ds Max
7 1 (0.11%) Acrobat
7 1 (0.11%) Adobe Premiere
7 1 (0.11%) AutoCAD
7 1 (0.11%) HipChat
7 1 (0.11%) Maya
Business Applications
1 25 (2.80%) Dynamics CRM
2 15 (1.68%) Oracle General Ledger
3 13 (1.45%) HFM
4 12 (1.34%) Oracle EBS
5 10 (1.12%) Dynamics NAV
6 6 (0.67%) SAP Hybris
7 5 (0.56%) Oracle Financials
7 5 (0.56%) SAP CO
7 5 (0.56%) SAP ERP
7 5 (0.56%) SAP FI
7 5 (0.56%) SAP FI/CO
8 4 (0.45%) Distributed Ledger
8 4 (0.45%) Oracle Payables
8 4 (0.45%) Oracle Receivables
9 3 (0.34%) Dynamics GP
9 3 (0.34%) Oracle Assets
9 3 (0.34%) Oracle Subledger Accounting
9 3 (0.34%) SAP S/4HANA
9 3 (0.34%) Summit
10 2 (0.22%) Oracle CRM
Cloud Services
1 132 (14.77%) Office 365
2 72 (8.05%) Microsoft Azure
3 34 (3.80%) Amazon AWS
4 31 (3.47%) SaaS
5 12 (1.34%) Dynamics 365
6 7 (0.78%) Adobe Creative Cloud
6 7 (0.78%) Google Cloud Platform
6 7 (0.78%) IaaS
6 7 (0.78%) Mimecast
7 6 (0.67%) Cloudflare
8 5 (0.56%) PaaS
9 4 (0.45%) Cloud Computing
9 4 (0.45%) GitHub
9 4 (0.45%) Slack
10 3 (0.34%) Azure Data Factory
10 3 (0.34%) Data Lake Analytics
10 3 (0.34%) Oracle Service Cloud
11 2 (0.22%) G Suite
12 1 (0.11%) Amazon S3
12 1 (0.11%) Azure Active Directory
Communications & Networking
1 82 (9.17%) LAN
2 66 (7.38%) WAN
3 57 (6.38%) Firewall
4 53 (5.93%) VPN
5 50 (5.59%) DNS
6 38 (4.25%) SAN
7 35 (3.91%) DHCP
8 29 (3.24%) TCP/IP
9 26 (2.91%) Unified Communications
10 25 (2.80%) VoIP
11 21 (2.35%) Wireless
12 19 (2.13%) VLAN
13 17 (1.90%) Remote Desktop
14 14 (1.57%) Internet
15 13 (1.45%) Wi-Fi
16 12 (1.34%) BGP
16 12 (1.34%) MPLS
16 12 (1.34%) WLAN
17 11 (1.23%) Network Security
18 9 (1.01%) Skype
Database & Business Intelligence
1 72 (8.05%) SQL Server
2 27 (3.02%) Relational Database
3 23 (2.57%) SQL Server Reporting Services
4 19 (2.13%) SQL Server Integration Services
5 14 (1.57%) Power BI
6 12 (1.34%) Oracle Smart View
7 11 (1.23%) SQL Server Analysis Services
8 10 (1.12%) OLAP
9 9 (1.01%) SQL Server 2012
10 7 (0.78%) Star Schema
11 6 (0.67%) BusinessObjects
11 6 (0.67%) Data Warehouse
11 6 (0.67%) Electronic Patient Records
11 6 (0.67%) SQL Server 2016
12 5 (0.56%) BusinessObjects Business Intelligence
12 5 (0.56%) SAP BW
12 5 (0.56%) SQL Server 2014
13 3 (0.34%) Oracle Reports
13 3 (0.34%) PostgreSQL
13 3 (0.34%) RDBMS
Development Applications
1 35 (3.91%) JIRA
2 13 (1.45%) FrontPage
3 10 (1.12%) MSI
4 8 (0.89%) Git (software)
4 8 (0.89%) InstallShield
4 8 (0.89%) Jenkins
5 7 (0.78%) SQL Server Management Studio (SSMS)
6 6 (0.67%) Maven
7 3 (0.34%) Cucumber
7 3 (0.34%) Oracle Forms
7 3 (0.34%) Team Foundation Server
8 2 (0.22%) AdminStudio
8 2 (0.22%) Eclipse
8 2 (0.22%) Rational Rhapsody
9 1 (0.11%) Ant
9 1 (0.11%) Bitbucket
9 1 (0.11%) Hudson
9 1 (0.11%) Sonatype Nexus
9 1 (0.11%) Toad
General
1 241 (26.96%) Finance
2 84 (9.40%) Banking
3 48 (5.37%) Retail
4 42 (4.70%) Marketing
5 38 (4.25%) Telecoms
6 28 (3.13%) Legal
7 25 (2.80%) Law
8 16 (1.79%) Advertising
8 16 (1.79%) Investment Banking
9 14 (1.57%) Front Office
10 13 (1.45%) Billing
10 13 (1.45%) Publishing
11 12 (1.34%) Private Banking
12 7 (0.78%) Back Office
13 6 (0.67%) French Language
14 5 (0.56%) German Language
14 5 (0.56%) Japanese Language
15 4 (0.45%) General Ledger
15 4 (0.45%) Italian Language
15 4 (0.45%) Spanish Language
Job Titles
1 241 (26.96%) Analyst
2 128 (14.32%) Support Analyst
3 89 (9.96%) Support Engineer
4 83 (9.28%) Service Analyst
5 81 (9.06%) Applications Support
6 75 (8.39%) Service Manager
7 68 (7.61%) Desktop Support
8 63 (7.05%) Service Desk Analyst
9 58 (6.49%) Applications Support Analyst
10 50 (5.59%) IT Support
11 47 (5.26%) Infrastructure Engineer
12 43 (4.81%) Delivery Manager
13 40 (4.47%) IT Analyst
13 40 (4.47%) IT Manager
14 36 (4.03%) Senior Analyst
14 36 (4.03%) Services Delivery Manager
15 32 (3.58%) 2nd Line Support
16 30 (3.36%) Team Leader
17 29 (3.24%) Desktop Engineer
18 28 (3.13%) Senior Support Analyst
Libraries, Frameworks & Software Standards
1 36 (4.03%) .NET
2 21 (2.35%) ASP.NET
2 21 (2.35%) HTML
3 18 (2.01%) Web Services
4 17 (1.90%) jQuery
5 14 (1.57%) .NET Framework
6 12 (1.34%) AngularJS
6 12 (1.34%) EDI
7 11 (1.23%) Middleware
8 10 (1.12%) REST
9 8 (0.89%) CSS
10 4 (0.45%) FIX Protocol
10 4 (0.45%) SOAP
11 3 (0.34%) Akka
11 3 (0.34%) ASP.NET Web Forms
11 3 (0.34%) JPA
11 3 (0.34%) Node.js
11 3 (0.34%) OAuth
11 3 (0.34%) OpenID
11 3 (0.34%) Spring Boot
Miscellaneous
1 89 (9.96%) Analytical Skills
2 75 (8.39%) Data Centre
3 71 (7.94%) Management Information System
4 43 (4.81%) Video Conferencing
5 34 (3.80%) Self-Motivation
6 32 (3.58%) Blackberry
7 27 (3.02%) iPhone
8 20 (2.24%) Fintech
8 20 (2.24%) Virtual Team
9 13 (1.45%) Driving Licence
9 13 (1.45%) Enterprise Software
9 13 (1.45%) Public Cloud
9 13 (1.45%) User Experience
10 11 (1.23%) Replication
10 11 (1.23%) Smartphone
11 10 (1.12%) Foreign Exchange (FX)
11 10 (1.12%) Handset
12 9 (1.01%) Clustering
12 9 (1.01%) iPad
13 8 (0.89%) Hedge funds
Operating Systems
1 389 (43.51%) Windows
2 114 (12.75%) Windows Server
3 111 (12.42%) Windows 7
4 93 (10.40%) Windows 10
5 56 (6.26%) Linux
6 48 (5.37%) Windows Server 2008
7 34 (3.80%) Windows Server 2012
8 31 (3.47%) Windows 8
9 20 (2.24%) Unix
10 17 (1.90%) Apple iOS
11 16 (1.79%) Android
12 14 (1.57%) Windows Server 2003
13 10 (1.12%) Windows XP
14 9 (1.01%) Windows 2000 Server
15 5 (0.56%) Mac OS X
16 4 (0.45%) Mac OS
17 3 (0.34%) Windows 2000
18 1 (0.11%) Data ONTAP
18 1 (0.11%) Red Hat Enterprise Linux
Processes & Methodologies
1 388 (43.40%) ITIL
2 155 (17.34%) Service Delivery
3 150 (16.78%) Problem-Solving
4 109 (12.19%) Service Management
5 87 (9.73%) Project Management
6 86 (9.62%) Change Management
7 84 (9.40%) Continuous Improvement
8 82 (9.17%) Agile Software Development
9 75 (8.39%) CRM
10 74 (8.28%) ITSM
11 62 (6.94%) Information Security
12 59 (6.60%) ITIL V3
13 54 (6.04%) Infrastructure Engineering
14 50 (5.59%) Incident Management
14 50 (5.59%) Security Management
15 47 (5.26%) Asset Management
15 47 (5.26%) Information Security Management
15 47 (5.26%) ISMS
16 45 (5.03%) DevOps
16 45 (5.03%) PRINCE2
Programming Languages
1 126 (14.09%) SQL
2 61 (6.82%) PowerShell
3 51 (5.70%) C#
4 48 (5.37%) Java
5 28 (3.13%) JavaScript
6 27 (3.02%) Python
7 23 (2.57%) C
8 13 (1.45%) VB.NET
9 12 (1.34%) C++
10 11 (1.23%) T-SQL
11 9 (1.01%) Ruby
12 8 (0.89%) VB
12 8 (0.89%) VBA
13 7 (0.78%) PHP
14 6 (0.67%) Java 8
14 6 (0.67%) PL/SQL
14 6 (0.67%) Shell Script
14 6 (0.67%) VBScript
15 5 (0.56%) Data Analysis Expressions (DAX)
15 5 (0.56%) Groovy
Qualifications
1 91 (10.18%) Degree
2 59 (6.60%) Microsoft Certification
3 38 (4.25%) MCSE
4 28 (3.13%) ITIL Certification
5 25 (2.80%) Cisco Certification
6 16 (1.79%) SC Cleared
6 16 (1.79%) Security Cleared
7 15 (1.68%) CCIE
7 15 (1.68%) MCSA
8 12 (1.34%) CCNA
8 12 (1.34%) CCNP
8 12 (1.34%) ITIL Foundation Certificate
8 12 (1.34%) MCP
9 11 (1.23%) Computer Science Degree
10 10 (1.12%) CCENT
10 10 (1.12%) MCDST
11 9 (1.01%) AWS Certification
12 8 (0.89%) PRINCE2 Practitioner
13 7 (0.78%) VMware Certified Professional (VCP)
14 6 (0.67%) MCITP
Quality Assurance & Compliance
1 31 (3.47%) QA
2 16 (1.79%) ISO/IEC 20000
3 12 (1.34%) ISO/IEC 27001
4 9 (1.01%) GDPR
4 9 (1.01%) PMO
5 8 (0.89%) PCI DSS
6 6 (0.67%) Data Quality
7 5 (0.56%) HIPAA
8 4 (0.45%) Basel II
8 4 (0.45%) ISO 9001
8 4 (0.45%) Sarbanes-Oxley
9 2 (0.22%) PSD2
10 1 (0.11%) Cyber Essentials
10 1 (0.11%) ISO 22301
10 1 (0.11%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 1 (0.11%) MiFID
10 1 (0.11%) Solvency II
System Software
1 244 (27.29%) Active Directory
2 63 (7.05%) VMware Infrastructure
3 38 (4.25%) Hyper-V
4 27 (3.02%) XenApp
5 18 (2.01%) vSphere
6 10 (1.12%) Microsoft App-V
7 8 (0.89%) Virtual Servers
8 7 (0.78%) Docker
8 7 (0.78%) XenDesktop
9 3 (0.34%) DFS Replication
9 3 (0.34%) Virtual Machines
9 3 (0.34%) VMware Workstation
10 2 (0.22%) Virtual Desktop
10 2 (0.22%) VMware ESXi
11 1 (0.11%) BitLocker
11 1 (0.11%) Veritas Cluster Server
Systems Management
1 80 (8.95%) SCCM
2 25 (2.80%) Ansible
3 24 (2.68%) SCOM
4 17 (1.90%) Opscode Chef
5 16 (1.79%) Nagios
5 16 (1.79%) Puppet
6 13 (1.45%) Cisco CUCM
7 11 (1.23%) EMC NetWorker
8 10 (1.12%) Cisco UCCX
9 9 (1.01%) AirWatch
10 8 (0.89%) Backup Exec
10 8 (0.89%) Tivoli
11 7 (0.78%) Kubernetes
12 5 (0.56%) Jamf Pro
12 5 (0.56%) SCOrch
12 5 (0.56%) SCVMM
12 5 (0.56%) WSUS
13 4 (0.45%) SCSM
13 4 (0.45%) Terraform
13 4 (0.45%) WhatsUp Gold
Vendors
1 292 (32.66%) Microsoft
2 100 (11.19%) Cisco
3 93 (10.40%) VMware
4 74 (8.28%) Citrix
5 47 (5.26%) ServiceNow
6 43 (4.81%) HP
7 42 (4.70%) Apple
8 38 (4.25%) Oracle
9 26 (2.91%) EMC
10 24 (2.68%) SAP
11 22 (2.46%) Remedy
12 20 (2.24%) IBM
12 20 (2.24%) Juniper
12 20 (2.24%) Sony
13 19 (2.13%) Adobe
14 18 (2.01%) Salesforce.com
15 17 (1.90%) NetApp
16 16 (1.79%) Dell
16 16 (1.79%) Meraki
17 15 (1.68%) Splunk