Period
to

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 1 July 2022 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > London
6 months to
1 Jul 2022
Same period 2021 Same period 2020
Rank 345 317 235
Rank change year-on-year -28 -82 +2
Permanent jobs citing SLA 880 430 478
As % of all permanent jobs advertised in London 1.15% 1.04% 1.45%
As % of the Quality Assurance & Compliance category 6.97% 7.49% 11.89%
Number of salaries quoted 550 298 405
10th Percentile £27,000 £27,664 £26,250
25th Percentile £32,750 £35,125 £32,750
Median annual salary (50th Percentile) £50,000 £55,000 £48,000
Median % change year-on-year -9.09% +14.58% -4.00%
75th Percentile £67,500 £70,000 £70,000
90th Percentile £85,000 £82,500 £80,000
England median annual salary £37,500 £40,000 £38,950
% change year-on-year -6.25% +2.70% +2.50%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
London
Permanent vacancies with a requirement for quality assurance or compliance skills 12,619 5,741 4,021
As % of all permanent IT jobs advertised in London 16.51% 13.84% 12.20%
Number of salaries quoted 5,521 3,700 3,125
10th Percentile £37,500 £40,000 £39,000
25th Percentile £50,000 £50,000 £49,000
Median annual salary (50th Percentile) £65,000 £65,000 £65,000
Median % change year-on-year - - +8.33%
75th Percentile £85,000 £82,500 £80,000
90th Percentile £100,000 £95,000 £97,500
England median annual salary £55,000 £55,000 £55,000
% change year-on-year - - +10.00%

SLA
Job Vacancy Trend in London

Job postings citing SLA as a proportion of all IT jobs advertised in London.

Job vacancy trend for SLA in London

SLA
Salary Trend in London

3-month moving average salary quoted in jobs citing SLA in London.

Salary trend for SLA in London

SLA
Salary Histogram in London

Salary distribution for jobs citing SLA in London over the 6 months to 1 July 2022.

Salary histogram for SLA in London

SLA
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the London region over the 6 months to 1 July 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +28 122 £55,000 -12.00% 16
South London -31 36 £31,500 - 4
East London -30 30 £50,000 +38.89% 10
West London -67 24 £35,750 -15.88% 15
North London -32 1 £80,000 +60.00% 1
SLA
England

For the 6 months to 1 July 2022, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for SLA.

1 316 (35.91%) Windows
2 287 (32.61%) ITIL
3 276 (31.36%) Social Skills
4 259 (29.43%) Finance
5 255 (28.98%) Microsoft
6 205 (23.30%) Active Directory
7 194 (22.05%) Microsoft 365
8 176 (20.00%) SQL
9 171 (19.43%) Azure
10 162 (18.41%) Service Delivery
11 160 (18.18%) Agile
12 145 (16.48%) Problem-Solving
13 142 (16.14%) AWS
14 133 (15.11%) Terraform
15 123 (13.98%) Docker
16 121 (13.75%) Banking
17 119 (13.52%) Service Management
18 117 (13.30%) Analytical Skills
19 115 (13.07%) Kubernetes
20 107 (12.16%) Project Management
20 107 (12.16%) Python
21 104 (11.82%) Observability
22 103 (11.70%) DevOps
23 102 (11.59%) Windows 10
23 102 (11.59%) Inclusion and Diversity
24 101 (11.48%) Infrastructure as Code
25 99 (11.25%) Cisco
26 97 (11.02%) Fintech
27 91 (10.34%) Microsoft Office
28 87 (9.89%) Citrix

SLA
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (4.09%) SharePoint
2 27 (3.07%) MS Exchange
3 16 (1.82%) Tomcat
4 10 (1.14%) Apache Spark
5 7 (0.80%) Apache
6 6 (0.68%) Confluence
7 5 (0.57%) CMS
8 3 (0.34%) Exchange Server 2010
8 3 (0.34%) Exchange Server 2013
9 2 (0.23%) Apache Airflow
10 1 (0.11%) Apache Solr
10 1 (0.11%) IIS
10 1 (0.11%) MQSeries
10 1 (0.11%) SharePoint 2013
10 1 (0.11%) Sitecore CMS
10 1 (0.11%) Umbraco
10 1 (0.11%) WordPress
Applications
1 91 (10.34%) Microsoft Office
2 22 (2.50%) Microsoft Excel
3 15 (1.70%) Spreadsheet
4 10 (1.14%) MS Visio
5 8 (0.91%) Microsoft Project
6 6 (0.68%) Microsoft PowerPoint
7 5 (0.57%) Photoshop
8 1 (0.11%) Adobe Creative Suite
Business Applications
1 10 (1.14%) Remedy ITSM
2 3 (0.34%) BASE24
2 3 (0.34%) Dynamics CRM
2 3 (0.34%) Eikon
2 3 (0.34%) Fidessa
2 3 (0.34%) NetSuite
2 3 (0.34%) SAP SD
3 2 (0.23%) Oracle Assets
3 2 (0.23%) Oracle Cash Management
3 2 (0.23%) Oracle EBS
3 2 (0.23%) Oracle EBS R12
3 2 (0.23%) Oracle Financials
3 2 (0.23%) Oracle Payables
3 2 (0.23%) Workfront
4 1 (0.11%) Dynamics AX
4 1 (0.11%) Dynamics NAV
4 1 (0.11%) Elite 3E
4 1 (0.11%) Sage X3
4 1 (0.11%) SAP Business One
4 1 (0.11%) SAP Retail
Cloud Services
1 194 (22.05%) Microsoft 365
2 171 (19.43%) Azure
3 142 (16.14%) AWS
4 52 (5.91%) Azure Active Directory
5 49 (5.57%) Stripe
6 47 (5.34%) SaaS
7 37 (4.20%) IaaS
8 35 (3.98%) PaaS
9 31 (3.52%) Serverless
10 28 (3.18%) GitHub
10 28 (3.18%) GitHub Actions
11 25 (2.84%) GCP
12 23 (2.61%) AWS Lambda
12 23 (2.61%) Power Platform
13 18 (2.05%) Mimecast
14 16 (1.82%) OneDrive
15 13 (1.48%) AWS CloudFormation
16 12 (1.36%) Azure AKS
16 12 (1.36%) Azure Monitor
17 11 (1.25%) Azure Stack
Communications & Networking
1 81 (9.20%) Firewall
2 73 (8.30%) DNS
3 72 (8.18%) VPN
4 63 (7.16%) WAN
5 61 (6.93%) LAN
6 58 (6.59%) TCP/IP
7 42 (4.77%) DHCP
8 34 (3.86%) Wi-Fi
9 29 (3.30%) SAN
9 29 (3.30%) VoIP
10 27 (3.07%) MPLS
11 23 (2.61%) BGP
12 22 (2.50%) OSPF
13 20 (2.27%) SD-WAN
13 20 (2.27%) WebEx
14 16 (1.82%) Network Security
15 15 (1.70%) IPv6
15 15 (1.70%) Multicast
15 15 (1.70%) WLAN
16 13 (1.48%) Internet
Database & Business Intelligence
1 60 (6.82%) NoSQL
1 60 (6.82%) SQL Server
2 21 (2.39%) MySQL
2 21 (2.39%) Power BI
3 17 (1.93%) Data Warehouse
4 16 (1.82%) SQL Server Reporting Services
5 15 (1.70%) Relational Database
5 15 (1.70%) SQL Server Integration Services
6 13 (1.48%) Amazon RDS
6 13 (1.48%) PostgreSQL
7 12 (1.36%) SQL Server Analysis Services
8 10 (1.14%) Metadata
9 9 (1.02%) Azure SQL Database
10 8 (0.91%) Amazon Redshift
10 8 (0.91%) Big Data
10 8 (0.91%) Enterprise Data Warehouse
10 8 (0.91%) Oracle Database
10 8 (0.91%) Tableau
11 7 (0.80%) Apache Hive
12 6 (0.68%) BigQuery
Development Applications
1 35 (3.98%) JIRA
2 34 (3.86%) Git (software)
3 31 (3.52%) Jenkins
4 28 (3.18%) webpack
5 4 (0.45%) Cypress.io
5 4 (0.45%) GitLab
5 4 (0.45%) Sonatype Nexus
6 3 (0.34%) LSMW
7 2 (0.23%) Maven
7 2 (0.23%) Toad
7 2 (0.23%) Vagrant
8 1 (0.11%) Visual Studio Team System
General
1 276 (31.36%) Social Skills
2 259 (29.43%) Finance
3 121 (13.75%) Banking
4 117 (13.30%) Analytical Skills
5 102 (11.59%) Inclusion and Diversity
6 38 (4.32%) Retail
7 34 (3.86%) Telecoms
8 32 (3.64%) Law
9 28 (3.18%) Organisational Skills
10 27 (3.07%) Advertising
10 27 (3.07%) Influencing Skills
11 26 (2.95%) Marketing
12 25 (2.84%) Legal
13 19 (2.16%) Presentation Skills
14 16 (1.82%) Aviation
15 14 (1.59%) Digital Economy
15 14 (1.59%) Games
15 14 (1.59%) Investment Banking
16 11 (1.25%) Public Sector
17 6 (0.68%) Pharmaceutical
Job Titles
1 181 (20.57%) Analyst
2 92 (10.45%) Support Engineer
3 89 (10.11%) Support Analyst
4 77 (8.75%) Service Manager
5 70 (7.95%) Software Engineer
6 60 (6.82%) Service Analyst
7 56 (6.36%) IT Support
8 46 (5.23%) Delivery Manager
9 45 (5.11%) Service Desk Analyst
10 44 (5.00%) Service Delivery Manager
11 43 (4.89%) Infrastructure Engineer
12 40 (4.55%) 2nd Line Support
12 40 (4.55%) Applications Support
13 39 (4.43%) Network Engineer
14 37 (4.20%) IT Engineer
15 33 (3.75%) Desktop Support
16 32 (3.64%) Senior Software Engineer
17 31 (3.52%) IT Manager
18 29 (3.30%) Technical Support
19 28 (3.18%) IT Analyst
Libraries, Frameworks & Software Standards
1 83 (9.43%) .NET
2 49 (5.57%) .NET Framework
2 49 (5.57%) gRPC
2 49 (5.57%) Protocol Buffers
3 41 (4.66%) Node.js
4 28 (3.18%) GraphQL
4 28 (3.18%) Preactjs
4 28 (3.18%) RxJS
4 28 (3.18%) WebSockets
5 17 (1.93%) React
6 16 (1.82%) Apollo GraphQL
6 16 (1.82%) HTML
6 16 (1.82%) Kafka
6 16 (1.82%) Redux
7 15 (1.70%) RabbitMQ
8 12 (1.36%) CSS
8 12 (1.36%) XML
9 11 (1.25%) Web Services
9 11 (1.25%) WebRTC
10 9 (1.02%) Velocity
Miscellaneous
1 52 (5.91%) Data Centre
2 43 (4.89%) Management Information System
3 38 (4.32%) Self-Motivation
4 34 (3.86%) Virtual Team
5 31 (3.52%) Sports Betting
5 31 (3.52%) Video\Live Streaming
6 29 (3.30%) Blog
7 24 (2.73%) Public Cloud
8 20 (2.27%) Linux Command Line
8 20 (2.27%) Replication
8 20 (2.27%) Video Conferencing
9 18 (2.05%) User Experience
10 12 (1.36%) Cloud Native
11 10 (1.14%) CMDB
11 10 (1.14%) Mobile App
12 9 (1.02%) Analytical Mindset
12 9 (1.02%) Clustering
12 9 (1.02%) IPTV
12 9 (1.02%) Legacy Applications
12 9 (1.02%) Legacy Systems
Operating Systems
1 316 (35.91%) Windows
2 102 (11.59%) Windows 10
3 82 (9.32%) Windows Server
4 78 (8.86%) Linux
5 34 (3.86%) Unix
6 25 (2.84%) Android
6 25 (2.84%) Mac OS
7 24 (2.73%) Windows Server 2012
8 23 (2.61%) Windows 7
8 23 (2.61%) Windows Server 2016
9 16 (1.82%) Apple iOS
10 11 (1.25%) Windows Server 2008
11 6 (0.68%) Mac OS X
12 3 (0.34%) Solaris
12 3 (0.34%) VMS
12 3 (0.34%) Windows Server 2019
13 2 (0.23%) Ubuntu
13 2 (0.23%) Windows 8
14 1 (0.11%) Debian
Processes & Methodologies
1 287 (32.61%) ITIL
2 162 (18.41%) Service Delivery
3 160 (18.18%) Agile
4 145 (16.48%) Problem-Solving
5 119 (13.52%) Service Management
6 107 (12.16%) Project Management
7 104 (11.82%) Observability
8 103 (11.70%) DevOps
9 101 (11.48%) Infrastructure as Code
10 97 (11.02%) Fintech
11 85 (9.66%) Software Engineering
12 79 (8.98%) ITSM
12 79 (8.98%) OpenUP
13 78 (8.86%) Analytics
13 78 (8.86%) Continuous Improvement
14 77 (8.75%) Stakeholder Management
15 76 (8.64%) Mentoring
16 72 (8.18%) TDD
17 70 (7.95%) Microservices
18 69 (7.84%) Incident Management
Programming Languages
1 176 (20.00%) SQL
2 107 (12.16%) Python
3 82 (9.32%) C#
4 74 (8.41%) Java
5 69 (7.84%) JavaScript
6 66 (7.50%) PowerShell
7 60 (6.82%) Rust
8 37 (4.20%) Bash
9 34 (3.86%) TypeScript
10 20 (2.27%) Shell Script
11 17 (1.93%) Perl
12 14 (1.59%) VBA
13 13 (1.48%) T-SQL
14 10 (1.14%) C
15 8 (0.91%) Go
16 6 (0.68%) PL/SQL
17 3 (0.34%) ABAP
17 3 (0.34%) R
17 3 (0.34%) SAPscript
17 3 (0.34%) XQuery
Qualifications
1 65 (7.39%) Cisco Certification
2 49 (5.57%) ITIL Certification
3 42 (4.77%) Degree
4 40 (4.55%) Security Cleared
5 36 (4.09%) Microsoft Certification
6 32 (3.64%) CCNA
7 31 (3.52%) CCIE
8 30 (3.41%) SC Cleared
9 29 (3.30%) CCNP
10 17 (1.93%) ITIL Foundation Certificate
10 17 (1.93%) JNCIA
11 16 (1.82%) MCSE
12 15 (1.70%) DBS Check
13 11 (1.25%) CCIE Service Provider
14 9 (1.02%) JNCIP
15 8 (0.91%) PMI Certification
16 7 (0.80%) JNCIE
17 6 (0.68%) MCITP
17 6 (0.68%) MCP
17 6 (0.68%) MCSA
Quality Assurance & Compliance
1 42 (4.77%) QA
2 26 (2.95%) GDPR
3 16 (1.82%) ISO/IEC 27001
4 9 (1.02%) Data Quality
5 7 (0.80%) GxP
6 6 (0.68%) PMO
6 6 (0.68%) Sarbanes-Oxley
7 5 (0.57%) Accessibility
7 5 (0.57%) SOC 1
7 5 (0.57%) SOC 2
8 3 (0.34%) NIST
9 1 (0.11%) Cyber Essentials
9 1 (0.11%) Cyber Essentials PLUS
9 1 (0.11%) PCI DSS
System Software
1 205 (23.30%) Active Directory
2 123 (13.98%) Docker
3 48 (5.45%) VMware Infrastructure
4 17 (1.93%) Hyper-V
5 15 (1.70%) Virtual Machines
6 12 (1.36%) XenApp
7 11 (1.25%) vSphere
8 10 (1.14%) VMware ESXi
9 5 (0.57%) BitLocker
9 5 (0.57%) Virtual Servers
10 4 (0.45%) VMware Workstation
11 3 (0.34%) XenDesktop
12 2 (0.23%) Firmware
12 2 (0.23%) Terminal Services
13 1 (0.11%) Citrix Hypervisor
13 1 (0.11%) KVM
13 1 (0.11%) Lustre
13 1 (0.11%) NFS
13 1 (0.11%) Virtual Desktop
Systems Management
1 133 (15.11%) Terraform
2 115 (13.07%) Kubernetes
3 67 (7.61%) Prometheus
4 59 (6.70%) SCCM
5 58 (6.59%) Grafana
6 32 (3.64%) Ansible
7 30 (3.41%) Microsoft Intune
8 28 (3.18%) Argo
9 18 (2.05%) Nagios
10 13 (1.48%) Jamf Pro
10 13 (1.48%) ZABBIX
11 10 (1.14%) Cisco CUCM
11 10 (1.14%) Opscode Chef
11 10 (1.14%) Packer
11 10 (1.14%) Puppet
12 8 (0.91%) Microsoft Clustering
13 7 (0.80%) NetBackup
14 5 (0.57%) Backup Exec
15 4 (0.45%) Control-M
15 4 (0.45%) EMC NetWorker
Vendors
1 255 (28.98%) Microsoft
2 99 (11.25%) Cisco
3 87 (9.89%) Citrix
4 79 (8.98%) TrueLayer
5 74 (8.41%) ServiceNow
6 68 (7.73%) VMware
7 49 (5.57%) Revolut
8 39 (4.43%) Juniper
9 38 (4.32%) Oracle
10 35 (3.98%) Apple
11 28 (3.18%) Adobe
12 25 (2.84%) SolarWinds
13 23 (2.61%) Google
14 21 (2.39%) CheckPoint
14 21 (2.39%) Palo Alto
15 20 (2.27%) Sun
16 19 (2.16%) Aruba
17 18 (2.05%) Bloomberg
17 18 (2.05%) HP
18 17 (1.93%) Salesforce.com