Period
to 17 October 2019

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 17 October 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > London
6 months to
17 Oct 2019
Same period 2018 Same period 2017
Rank 213 248 218
Rank change year-on-year +35 -30 -48
Permanent jobs citing SLA 927 1,022 1,281
As % of all permanent IT jobs advertised in London 1.70% 1.51% 1.72%
As % of the Quality Assurance & Compliance category 13.68% 11.88% 12.78%
Number of salaries quoted 734 811 1,056
London median annual salary £50,000 £45,000 £45,000
Median salary % change year-on-year +11.11% - -
10th Percentile £28,000 £24,000 £26,250
90th Percentile £81,250 £75,000 £72,500
England median annual salary £40,000 £39,500 £38,000
% change year-on-year +1.27% +3.95% +1.33%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
London
Permanent vacancies with a requirement for quality assurance or compliance skills 6,775 8,605 10,025
As % of all permanent IT jobs advertised in London 12.39% 12.68% 13.46%
Number of salaries quoted 5,278 6,745 7,104
London median annual salary £60,000 £60,000 £60,000
10th Percentile £36,250 £33,750 £34,818
90th Percentile £92,500 £90,000 £85,000
England median annual salary £50,000 £50,000 £50,000

SLA
Job Vacancy Trend in London

Job postings citing SLA as a percentage of all IT jobs advertised in London.

Job vacancy trend for SLA in London

SLA
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in London.

Salary trend for SLA in London

SLA
Salary Histogram in London

The salary distribution of IT jobs citing SLA in London over the 6 months to 17 October 2019.

Salary histogram for SLA in London

SLA
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the London region over the 6 months to 17 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +79 258 £55,000 +22.22% 49
West London +20 57 £32,500 -27.78% 19
South London -9 52 £50,000 +33.33% 11
East London +13 27 £65,000 +145.28% 10
North London -11 3 £38,000 +17.83% 3
SLA
England

For the 6 months to 17 October 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for SLA.

1 384 (41.42%) Microsoft
2 357 (38.51%) Windows
3 304 (32.79%) ITIL
4 266 (28.69%) Active Directory
5 264 (28.48%) Finance
6 231 (24.92%) Office 365
7 163 (17.58%) Problem-Solving
8 161 (17.37%) Azure
9 144 (15.53%) Service Delivery
10 131 (14.13%) Windows Server
11 123 (13.27%) Windows 10
11 123 (13.27%) Agile Software Development
12 119 (12.84%) VMware
13 107 (11.54%) Microsoft Office
14 100 (10.79%) Windows 7
15 99 (10.68%) Cisco
15 99 (10.68%) Service Management
16 95 (10.25%) SCCM
17 94 (10.14%) SQL
18 90 (9.71%) Incident Management
19 89 (9.60%) Change Management
20 88 (9.49%) AWS
21 87 (9.39%) Project Management
22 86 (9.28%) Unix
22 86 (9.28%) Management Information System
23 85 (9.17%) VMware Infrastructure
24 82 (8.85%) Linux
24 82 (8.85%) Microsoft Certification
25 80 (8.63%) Data Centre
25 80 (8.63%) Analytical Skills

SLA
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 67 (7.23%) SharePoint
2 66 (7.12%) MS Exchange
3 30 (3.24%) IIS
4 26 (2.80%) Exchange Server 2013
5 22 (2.37%) Skype for Business
6 21 (2.27%) Exchange Server 2010
7 16 (1.73%) Confluence
8 15 (1.62%) BizTalk Server
9 13 (1.40%) Tomcat
10 12 (1.29%) Oracle SOA Suite
11 11 (1.19%) Exchange Server 2007
12 8 (0.86%) SharePoint 2013
13 6 (0.65%) Apache
13 6 (0.65%) CMS
13 6 (0.65%) IBM Notes
13 6 (0.65%) nginx
14 5 (0.54%) Blackberry Enterprise Server
14 5 (0.54%) MTS
15 4 (0.43%) SharePoint 2010
16 3 (0.32%) OpenStack
Applications
1 107 (11.54%) Microsoft Office
2 51 (5.50%) Microsoft Excel
3 25 (2.70%) Microsoft PowerPoint
4 9 (0.97%) Microsoft Project
4 9 (0.97%) MS Visio
Business Applications
1 25 (2.70%) Dynamics AX
2 15 (1.62%) Remedy ITSM
3 6 (0.65%) Dynamics CRM
3 6 (0.65%) NetSuite
4 5 (0.54%) Oracle EBS
4 5 (0.54%) Oracle EBS R12
4 5 (0.54%) SAP Hybris
5 4 (0.43%) Dynamics NAV
5 4 (0.43%) Markit EDM
6 3 (0.32%) Magento
6 3 (0.32%) Oracle Payables
6 3 (0.32%) Oracle Receivables
6 3 (0.32%) Salesforce.com CRM
7 2 (0.22%) Oracle Assets
7 2 (0.22%) Oracle Procure-to-Pay
7 2 (0.22%) Oracle Subledger Accounting
7 2 (0.22%) Sentinel
8 1 (0.11%) Oracle Financials
8 1 (0.11%) PeopleSoft Financials
8 1 (0.11%) SAP R/3
Cloud Services
1 231 (24.92%) Office 365
2 161 (17.37%) Azure
3 88 (9.49%) AWS
4 19 (2.05%) SaaS
5 18 (1.94%) Azure Active Directory
6 16 (1.73%) IaaS
6 16 (1.73%) Power Platform
7 12 (1.29%) G Suite
7 12 (1.29%) GCP
8 10 (1.08%) Amazon S3
8 10 (1.08%) PaaS
8 10 (1.08%) PowerApps
9 9 (0.97%) Dynamics 365
9 9 (0.97%) Microsoft Flow
9 9 (0.97%) ShareGate
10 6 (0.65%) Cloud Computing
10 6 (0.65%) Cloudflare
11 5 (0.54%) Mimecast
12 3 (0.32%) OneDrive
12 3 (0.32%) SuccessFactors
Communications & Networking
1 71 (7.66%) DNS
2 68 (7.34%) DHCP
3 65 (7.01%) WAN
4 63 (6.80%) Firewall
5 59 (6.36%) LAN
6 43 (4.64%) Network Security
7 40 (4.31%) TCP/IP
8 32 (3.45%) Internet
8 32 (3.45%) VPN
8 32 (3.45%) Wireless
9 30 (3.24%) Skype
10 28 (3.02%) SAN
11 23 (2.48%) VoIP
12 22 (2.37%) BGP
13 15 (1.62%) DMZ
13 15 (1.62%) MPLS
14 12 (1.29%) HTTP
15 10 (1.08%) NetScaler
15 10 (1.08%) SNMP
15 10 (1.08%) SSL
Database & Business Intelligence
1 58 (6.26%) SQL Server
2 21 (2.27%) Oracle Database
2 21 (2.27%) SQL Server Reporting Services
3 20 (2.16%) SQL Server Integration Services
4 16 (1.73%) Big Data
5 10 (1.08%) SQL Server 2012
6 8 (0.86%) SQL Server Analysis Services
7 7 (0.76%) PostgreSQL
7 7 (0.76%) Power BI
8 6 (0.65%) Azure SQL Database
8 6 (0.65%) Flink
9 5 (0.54%) Data Warehouse
9 5 (0.54%) SQL Server 2008
9 5 (0.54%) SQL Server 2016
10 4 (0.43%) Relational Database
10 4 (0.43%) SQL Server 2005
11 3 (0.32%) Amazon DynamoDB
11 3 (0.32%) Hazelcast
11 3 (0.32%) Redis
11 3 (0.32%) SSDT
Development Applications
1 26 (2.80%) JIRA
2 19 (2.05%) InstallShield
2 19 (2.05%) MSI
3 12 (1.29%) Visual Studio
4 10 (1.08%) SQL Server Management Studio (SSMS)
5 8 (0.86%) Team Foundation Server
6 5 (0.54%) VSS/SourceSafe
7 4 (0.43%) Subversion
7 4 (0.43%) Visual Studio Team System
8 3 (0.32%) Jenkins
8 3 (0.32%) Oracle APEX
9 2 (0.22%) Log4Net
9 2 (0.22%) Moq
9 2 (0.22%) MSTest
9 2 (0.22%) NUnit
9 2 (0.22%) Rhino Mocks
10 1 (0.11%) Hudson
10 1 (0.11%) PeopleTools
10 1 (0.11%) VersionOne
10 1 (0.11%) WinDbg
General
1 264 (28.48%) Finance
2 57 (6.15%) Banking
3 52 (5.61%) Retail
4 48 (5.18%) Law
5 36 (3.88%) Telecoms
6 25 (2.70%) Public Sector
7 21 (2.27%) Marketing
8 17 (1.83%) Financial Institution
8 17 (1.83%) Investment Banking
9 15 (1.62%) Billing
10 11 (1.19%) Legal
11 9 (0.97%) Front Office
12 7 (0.76%) Local Government
13 6 (0.65%) Publishing
14 5 (0.54%) Advertising
15 4 (0.43%) Back Office
16 3 (0.32%) Italian Language
16 3 (0.32%) Manufacturing
17 2 (0.22%) French Language
17 2 (0.22%) German Language
Job Titles
1 200 (21.57%) Analyst
2 94 (10.14%) Support Engineer
3 92 (9.92%) Support Analyst
4 85 (9.17%) Service Manager
5 74 (7.98%) Service Analyst
6 65 (7.01%) Service Desk Analyst
7 62 (6.69%) IT Support
8 56 (6.04%) Applications Support
9 55 (5.93%) Delivery Manager
10 44 (4.75%) Desktop Support
10 44 (4.75%) IT Analyst
11 42 (4.53%) 2nd Line Support
12 41 (4.42%) Service Delivery Manager
13 40 (4.31%) IT Manager
14 39 (4.21%) Infrastructure Engineer
15 32 (3.45%) Linux Engineer
16 29 (3.13%) Team Leader
17 28 (3.02%) Support Manager
18 27 (2.91%) Architect
18 27 (2.91%) Unix Engineer
Libraries, Frameworks & Software Standards
1 60 (6.47%) .NET
2 50 (5.39%) ASP.NET
3 30 (3.24%) HTML
4 29 (3.13%) XML
5 27 (2.91%) CSS
6 26 (2.80%) LDAP
6 26 (2.80%) XSLT
7 24 (2.59%) XSD
8 23 (2.48%) Middleware
9 21 (2.27%) Kafka
10 16 (1.73%) .NET Core
11 15 (1.62%) .NET Framework
11 15 (1.62%) ASP.NET Core
12 13 (1.40%) Web Services
13 12 (1.29%) Ajax
13 12 (1.29%) J2EE
14 11 (1.19%) ASP.NET MVC
14 11 (1.19%) Entity Framework
15 10 (1.08%) AngularJS
15 10 (1.08%) React
Miscellaneous
1 86 (9.28%) Management Information System
2 80 (8.63%) Analytical Skills
2 80 (8.63%) Data Centre
3 33 (3.56%) Public Cloud
3 33 (3.56%) Self-Motivation
4 25 (2.70%) Video Conferencing
5 21 (2.27%) Replication
6 16 (1.73%) Hybrid Cloud
7 14 (1.51%) Enterprise Software
7 14 (1.51%) Smartphone
8 13 (1.40%) Clustering
9 12 (1.29%) iPhone
10 11 (1.19%) Distributed Denial-of-Service
11 9 (0.97%) Private Cloud
11 9 (0.97%) Reinsurance
12 8 (0.86%) BYOD
12 8 (0.86%) Driving Licence
12 8 (0.86%) Greenfield Project
12 8 (0.86%) Hedge funds
13 7 (0.76%) User Experience
Operating Systems
1 357 (38.51%) Windows
2 131 (14.13%) Windows Server
3 123 (13.27%) Windows 10
4 100 (10.79%) Windows 7
5 86 (9.28%) Unix
6 82 (8.85%) Linux
7 43 (4.64%) Windows 8
8 41 (4.42%) Windows Server 2012
9 37 (3.99%) Solaris
10 23 (2.48%) Mac OS
11 22 (2.37%) Apple iOS
12 21 (2.27%) Windows Server 2008
13 14 (1.51%) Android
13 14 (1.51%) Mac OS X
14 13 (1.40%) Red Hat Enterprise Linux
15 6 (0.65%) Windows Server 2003
16 4 (0.43%) Windows 2000 Server
17 2 (0.22%) Debian
17 2 (0.22%) Ubuntu
17 2 (0.22%) Windows Vista
Processes & Methodologies
1 304 (32.79%) ITIL
2 163 (17.58%) Problem-Solving
3 144 (15.53%) Service Delivery
4 123 (13.27%) Agile Software Development
5 99 (10.68%) Service Management
6 90 (9.71%) Incident Management
7 89 (9.60%) Change Management
8 87 (9.39%) Project Management
9 78 (8.41%) Information Security
10 76 (8.20%) Continuous Improvement
11 67 (7.23%) Change Control
11 67 (7.23%) DevOps
12 62 (6.69%) ITSM
13 57 (6.15%) Stakeholder Management
14 56 (6.04%) Disaster Recovery
15 51 (5.50%) Project Delivery
16 47 (5.07%) ITIL V3
17 45 (4.85%) Infrastructure Engineering
17 45 (4.85%) Problem Management
17 45 (4.85%) Time Management
Programming Languages
1 94 (10.14%) SQL
2 52 (5.61%) C#
3 49 (5.29%) PowerShell
4 38 (4.10%) C
5 27 (2.91%) JavaScript
6 26 (2.80%) Java
7 23 (2.48%) T-SQL
8 16 (1.73%) Python
9 14 (1.51%) C++
9 14 (1.51%) XPath
10 12 (1.29%) Bourne shell
10 12 (1.29%) C-shell
10 12 (1.29%) Korn
11 10 (1.08%) TypeScript
12 8 (0.86%) Bash Shell
13 7 (0.76%) Go
14 6 (0.65%) Lua
14 6 (0.65%) PL/SQL
14 6 (0.65%) Rust
15 5 (0.54%) Ruby
Qualifications
1 82 (8.85%) Microsoft Certification
2 69 (7.44%) Degree
3 50 (5.39%) Cisco Certification
4 38 (4.10%) CCNP
5 36 (3.88%) MCSE
6 25 (2.70%) MCP
7 23 (2.48%) ITIL Certification
7 23 (2.48%) Security Cleared
8 22 (2.37%) ITIL Foundation Certificate
9 20 (2.16%) SC Cleared
10 16 (1.73%) RHCE
11 13 (1.40%) CCNA
12 11 (1.19%) MCSA
13 10 (1.08%) Computer Science Degree
14 9 (0.97%) CISSP
15 8 (0.86%) AWS Certification
15 8 (0.86%) DBS Check
16 6 (0.65%) JNCIP
17 5 (0.54%) CCDP
17 5 (0.54%) JNCIE
Quality Assurance & Compliance
1 31 (3.34%) QA
2 26 (2.80%) GDPR
3 21 (2.27%) ISO/IEC 27001
4 14 (1.51%) ISO/IEC 20000
5 6 (0.65%) ISO 9001
5 6 (0.65%) PMO
6 4 (0.43%) COBIT
6 4 (0.43%) PCI DSS
7 3 (0.32%) ISO 22301
7 3 (0.32%) Sarbanes-Oxley
7 3 (0.32%) Solvency II
8 2 (0.22%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 2 (0.22%) NIST
9 1 (0.11%) Data Quality
9 1 (0.11%) EMIR
9 1 (0.11%) ISO 9000
System Software
1 266 (28.69%) Active Directory
2 85 (9.17%) VMware Infrastructure
3 54 (5.83%) XenApp
4 43 (4.64%) Hyper-V
5 28 (3.02%) Firmware
5 28 (3.02%) XenDesktop
6 25 (2.70%) VMware ESXi
7 22 (2.37%) Docker
8 19 (2.05%) Microsoft App-V
8 19 (2.05%) NFS
9 12 (1.29%) Forefront TMG
10 9 (0.97%) Virtual Desktop
11 5 (0.54%) VMware Workstation
12 2 (0.22%) Virtual Machines
12 2 (0.22%) Virtual Servers
12 2 (0.22%) VMware NSX
12 2 (0.22%) vSphere
13 1 (0.11%) ISA Server
13 1 (0.11%) Microsoft Virtual Server
Systems Management
1 95 (10.25%) SCCM
2 37 (3.99%) Ansible
3 20 (2.16%) Microsoft Intune
4 18 (1.94%) Kubernetes
5 14 (1.51%) Opscode Chef
5 14 (1.51%) WSUS
6 12 (1.29%) Puppet
7 8 (0.86%) Single Sign-On
8 7 (0.76%) Failover Clustering
9 6 (0.65%) Jamf Pro
9 6 (0.65%) Tivoli
10 5 (0.54%) Tivoli Storage Manager
11 4 (0.43%) AirWatch
11 4 (0.43%) Control-M
11 4 (0.43%) HP Data Protector
11 4 (0.43%) SCOM
12 3 (0.32%) Cisco CUCM
12 3 (0.32%) Istio
12 3 (0.32%) linkerd
12 3 (0.32%) Terraform
Vendors
1 384 (41.42%) Microsoft
2 119 (12.84%) VMware
3 99 (10.68%) Cisco
4 73 (7.87%) Citrix
5 67 (7.23%) ServiceNow
6 61 (6.58%) Oracle
7 44 (4.75%) HP
8 37 (3.99%) Apple
8 37 (3.99%) Remedy
9 25 (2.70%) Sony
10 22 (2.37%) Dell
11 20 (2.16%) Salesforce.com
11 20 (2.16%) Symantec
12 19 (2.05%) Google
12 19 (2.05%) SolarWinds
12 19 (2.05%) Sophos
13 17 (1.83%) Novell
13 17 (1.83%) Splunk
14 15 (1.62%) EMC
14 15 (1.62%) Juniper