ITSM Analyst Jobs in London

IT Service Management Analyst
England > London

The median IT Service Management Analyst salary in London is £57,500 per year, according to job vacancies posted during the 6 months leading to 18 August 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
18 Aug 2025
Same period 2024 Same period 2023
Rank 395 472 534
Rank change year-on-year +77 +62 +359
Permanent jobs requiring an ITSM Analyst 6 1 3
As % of all permanent jobs advertised in London 0.047% 0.005% 0.012%
As % of the Job Titles category 0.051% 0.005% 0.013%
Number of salaries quoted 6 1 3
10th Percentile £45,975 - £51,600
25th Percentile £52,813 - £52,500
Median annual salary (50th Percentile) £57,500 £55,000 £54,000
Median % change year-on-year +4.55% +1.85% +80.00%
75th Percentile £61,250 - £67,000
90th Percentile £61,625 - £74,800
England median annual salary £56,250 £30,000 £49,500
% change year-on-year +87.50% -39.39% +65.00%

All Permanent IT Job Vacancies
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 11,814 19,201 23,612
% of permanent jobs with a recognized job title 91.96% 95.29% 95.01%
Number of salaries quoted 7,225 12,692 18,923
10th Percentile £38,500 £40,000 £41,250
25th Percentile £52,500 £51,250 £54,044
Median annual salary (50th Percentile) £72,500 £71,092 £73,000
Median % change year-on-year +1.98% -2.61% +4.29%
75th Percentile £96,250 £95,000 £95,000
90th Percentile £120,000 £118,750 £115,000
England median annual salary £55,000 £55,000 £60,000
% change year-on-year - -8.33% -

ITSM Analyst
Job Vacancy Trend in London

Job postings that featured ITSM Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for ITSM Analyst in London

ITSM Analyst
Salary Trend in London

3-month moving average salary quoted in jobs citing ITSM Analyst in London.

Salary trend for ITSM Analyst in London

ITSM Analyst
Salary Histogram in London

Salary distribution for jobs citing ITSM Analyst in London over the 6 months to 18 August 2025.

Salary histogram for ITSM Analyst in London

ITSM Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM Analyst within the London region over the 6 months to 18 August 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London - 2 £47,950 -
ITSM Analyst
England

ITSM Analyst Skill Set
Top 21 Co-occurring Skills and Capabilities in London

For the 6 months to 18 August 2025, ITSM Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring ITSM Analyst in the job title.

1 6 (100.00%) ITSM
1 6 (100.00%) ServiceNow
2 5 (83.33%) Service Management
2 5 (83.33%) ITIL
3 4 (66.67%) Change Management
3 4 (66.67%) Social Skills
4 3 (50.00%) Dashboard Development
4 3 (50.00%) Time Management
4 3 (50.00%) Organisational Skills
4 3 (50.00%) SLA
4 3 (50.00%) Configuration Management
4 3 (50.00%) CMDB
4 3 (50.00%) Finance
5 2 (33.33%) Incident Management
6 1 (16.67%) Problem Management
6 1 (16.67%) Law
6 1 (16.67%) Systems Analysis
6 1 (16.67%) Smartcard
6 1 (16.67%) Process Improvement
6 1 (16.67%) Service Catalogue
6 1 (16.67%) Problem-Solving

ITSM Analyst Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

General
1 4 (66.67%) Social Skills
2 3 (50.00%) Finance
2 3 (50.00%) Organisational Skills
3 1 (16.67%) Law
Miscellaneous
1 3 (50.00%) CMDB
2 1 (16.67%) Smartcard
Processes & Methodologies
1 6 (100.00%) ITSM
2 5 (83.33%) ITIL
2 5 (83.33%) Service Management
3 4 (66.67%) Change Management
4 3 (50.00%) Configuration Management
4 3 (50.00%) Dashboard Development
4 3 (50.00%) Time Management
5 2 (33.33%) Incident Management
6 1 (16.67%) Problem Management
6 1 (16.67%) Problem-Solving
6 1 (16.67%) Process Improvement
6 1 (16.67%) Service Catalogue
6 1 (16.67%) Systems Analysis
Quality Assurance & Compliance
1 3 (50.00%) SLA
Vendors
1 6 (100.00%) ServiceNow