Period
to 13 November 2019

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for Problem Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Problem Management over the 6 months to 13 November 2019 with a comparison to the same period in the previous 2 years.

Problem Management
England > London
6 months to
13 Nov 2019
Same period 2018 Same period 2017
Rank 367 399 322
Rank change year-on-year +32 -77 +42
Permanent jobs citing Problem Management 405 488 774
As % of all permanent IT jobs advertised in London 0.74% 0.73% 1.03%
As % of the Processes & Methodologies category 0.79% 0.78% 1.10%
Number of salaries quoted 327 382 558
London median annual salary £55,000 £52,500 £53,115
Median salary % change year-on-year +4.76% -1.16% +6.23%
10th Percentile £32,500 £30,000 £32,500
90th Percentile £82,500 £77,375 £76,625
England median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +4.65%

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Permanent vacancies with a requirement for process or methodology skills 51,201 62,213 70,655
As % of all permanent IT jobs advertised in London 93.08% 92.47% 93.72%
Number of salaries quoted 41,271 50,355 54,373
London median annual salary £65,000 £62,500 £60,000
Median salary % change year-on-year +4.00% +4.17% +4.35%
10th Percentile £36,250 £35,000 £35,000
90th Percentile £100,000 £95,000 £90,000
England median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% -

Problem Management
Job Vacancy Trend in London

Job postings citing Problem Management as a percentage of all IT jobs advertised in London.

Job vacancy trend for Problem Management in London

Problem Management
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Problem Management in London.

Salary trend for Problem Management in London

Problem Management
Salary Histogram in London

The salary distribution of IT jobs citing Problem Management in London over the 6 months to 13 November 2019.

Salary histogram for Problem Management in London

Problem Management
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Problem Management within the London region over the 6 months to 13 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +13 88 £55,000 +4.76% 10
South London -11 16 £47,500 +5.56% 4
West London +10 15 £42,500 +6.25% 9
North London -7 9 £43,279 -3.82%
East London +30 7 £44,134 -7.09% 7
Problem Management
England

For the 6 months to 13 November 2019, IT jobs citing Problem Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for Problem Management.

1 226 (55.80%) ITIL
2 161 (39.75%) Finance
3 140 (34.57%) Windows
4 120 (29.63%) Incident Management
5 97 (23.95%) Service Management
6 92 (22.72%) Microsoft
7 89 (21.98%) Service Delivery
8 80 (19.75%) Change Management
9 76 (18.77%) Problem-Solving
10 73 (18.02%) Active Directory
10 73 (18.02%) PowerShell
11 72 (17.78%) Azure
12 71 (17.53%) Windows Server
13 64 (15.80%) Linux
14 63 (15.56%) SQL
15 61 (15.06%) Office 365
16 59 (14.57%) Firewall
17 57 (14.07%) Agile Software Development
18 53 (13.09%) SLA
19 52 (12.84%) AWS
19 52 (12.84%) Windows 10
20 51 (12.59%) Banking
21 48 (11.85%) TCP/IP
22 47 (11.60%) Degree
22 47 (11.60%) Bash Shell
23 45 (11.11%) WAN
24 44 (10.86%) Project Management
24 44 (10.86%) DNS
24 44 (10.86%) SCCM
25 43 (10.62%) VMware

Problem Management
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (7.16%) IIS
2 22 (5.43%) Confluence
3 14 (3.46%) Skype for Business
4 13 (3.21%) Tomcat
5 11 (2.72%) Apache
5 11 (2.72%) MS Exchange
5 11 (2.72%) nginx
6 9 (2.22%) SharePoint
7 8 (1.98%) Exchange Server 2013
8 6 (1.48%) Exchange Server 2010
9 5 (1.23%) JBoss
9 5 (1.23%) SharePoint 2010
9 5 (1.23%) WebSphere
10 3 (0.74%) IBM Notes
11 2 (0.49%) Exchange Server 2003
11 2 (0.49%) MTS
12 1 (0.25%) BizTalk Server
12 1 (0.25%) Blackberry Enterprise Server
12 1 (0.25%) CICS
12 1 (0.25%) Exchange Server 2007
Applications
1 35 (8.64%) Microsoft Office
2 10 (2.47%) Microsoft Excel
3 9 (2.22%) Spreadsheet
4 1 (0.25%) Microsoft PowerPoint
Business Applications
1 10 (2.47%) Remedy ITSM
2 5 (1.23%) Dynamics GP
2 5 (1.23%) Oracle EBS R12
3 4 (0.99%) Elite 3E
4 3 (0.74%) Oracle EBS
5 2 (0.49%) Dynamics AX
5 2 (0.49%) SAP SD
6 1 (0.25%) Carpe Diem
6 1 (0.25%) Dynamics CRM
6 1 (0.25%) Oracle Cash Management
6 1 (0.25%) Oracle Financials
6 1 (0.25%) Oracle iProcurement
6 1 (0.25%) Oracle Payables
6 1 (0.25%) Oracle Receivables
Cloud Services
1 72 (17.78%) Azure
2 61 (15.06%) Office 365
3 52 (12.84%) AWS
4 17 (4.20%) PaaS
5 14 (3.46%) IaaS
6 13 (3.21%) Amazon EKS
6 13 (3.21%) npm
7 11 (2.72%) Azure Active Directory
8 10 (2.47%) SaaS
9 8 (1.98%) GitHub
9 8 (1.98%) Mimecast
10 7 (1.73%) Amazon EC2
10 7 (1.73%) OneDrive
11 5 (1.23%) Azure ExpressRoute
12 3 (0.74%) Dynamics 365
12 3 (0.74%) Power Platform
13 2 (0.49%) G Suite
14 1 (0.25%) CloudBees
14 1 (0.25%) Dropbox
14 1 (0.25%) Slack
Communications & Networking
1 59 (14.57%) Firewall
2 48 (11.85%) TCP/IP
3 45 (11.11%) WAN
4 44 (10.86%) DNS
5 40 (9.88%) LAN
6 31 (7.65%) VPN
7 26 (6.42%) SSL
8 24 (5.93%) Network Security
9 23 (5.68%) DHCP
10 17 (4.20%) Skype
11 16 (3.95%) Internet
12 13 (3.21%) MPLS
13 11 (2.72%) SAN
13 11 (2.72%) Structured Cabling
14 9 (2.22%) BGP
14 9 (2.22%) IP Telephony
15 8 (1.98%) Ethernet
16 6 (1.48%) Cisco ASA
16 6 (1.48%) Cisco IOS
17 5 (1.23%) SDH
Database & Business Intelligence
1 41 (10.12%) SQL Server
2 17 (4.20%) Relational Database
3 13 (3.21%) Hadoop
4 9 (2.22%) Big Data
5 7 (1.73%) NoSQL
6 5 (1.23%) Azure SQL Database
6 5 (1.23%) Oracle Reports
6 5 (1.23%) RDBMS
6 5 (1.23%) SQL Server 2012
6 5 (1.23%) SQL Server Reporting Services
7 3 (0.74%) DB2
7 3 (0.74%) Oracle Database
7 3 (0.74%) PostgreSQL
7 3 (0.74%) Power BI
8 2 (0.49%) Adabas
8 2 (0.49%) BusinessObjects
9 1 (0.25%) KDB
9 1 (0.25%) MongoDB
9 1 (0.25%) MySQL
9 1 (0.25%) Oracle Database 10g
Development Applications
1 28 (6.91%) JIRA
2 26 (6.42%) TeamCity
3 25 (6.17%) Octopus Deploy
4 21 (5.19%) Jenkins
5 19 (4.69%) Git (software)
6 18 (4.44%) Visual Studio Team System
7 14 (3.46%) Chocolatey
7 14 (3.46%) Team Foundation Server
8 13 (3.21%) Ant
8 13 (3.21%) Artifactory
8 13 (3.21%) Bower
8 13 (3.21%) Maven
8 13 (3.21%) MSBuild
8 13 (3.21%) SonarQube
8 13 (3.21%) TestRail
8 13 (3.21%) Zephyr
9 8 (1.98%) Sonatype Nexus
10 6 (1.48%) Subversion
10 6 (1.48%) WinDbg
11 2 (0.49%) MSI
General
1 161 (39.75%) Finance
2 51 (12.59%) Banking
3 21 (5.19%) Front Office
4 20 (4.94%) Retail
5 17 (4.20%) Telecoms
6 13 (3.21%) Legal
7 12 (2.96%) Law
8 10 (2.47%) Back Office
9 8 (1.98%) French Language
10 7 (1.73%) German Language
10 7 (1.73%) Spanish Language
11 6 (1.48%) Pharmaceutical
12 5 (1.23%) Investment Banking
13 3 (0.74%) Marketing
13 3 (0.74%) Multimedia
14 2 (0.49%) Advertising
14 2 (0.49%) Financial Institution
14 2 (0.49%) Public Sector
14 2 (0.49%) Publishing
15 1 (0.25%) Digital Economy
Job Titles
1 87 (21.48%) Analyst
2 53 (13.09%) Support Analyst
3 45 (11.11%) Applications Support
4 44 (10.86%) Service Manager
5 40 (9.88%) IT Manager
6 35 (8.64%) Support Engineer
7 32 (7.90%) Service Analyst
8 28 (6.91%) IT Services Manager
9 23 (5.68%) Desktop Support
9 23 (5.68%) Team Leader
10 21 (5.19%) Delivery Manager
10 21 (5.19%) Infrastructure Engineer
11 20 (4.94%) 2nd Line Support
12 19 (4.69%) Application Support Team Leader
12 19 (4.69%) Applications Support Analyst
12 19 (4.69%) IT Support
12 19 (4.69%) Support Team Leader
13 18 (4.44%) Desktop Analyst
13 18 (4.44%) Desktop Support Analyst
13 18 (4.44%) Platform Engineer
Libraries, Frameworks & Software Standards
1 24 (5.93%) .NET
2 13 (3.21%) Elastic Stack
2 13 (3.21%) LAMP
3 10 (2.47%) JSON
4 8 (1.98%) CSS
4 8 (1.98%) HTML
5 7 (1.73%) Node.js
6 5 (1.23%) Ajax
6 5 (1.23%) DHTML
6 5 (1.23%) JMS
6 5 (1.23%) jQuery
6 5 (1.23%) JSP
6 5 (1.23%) JSTL
6 5 (1.23%) Servlets
6 5 (1.23%) WebSphere MQ
6 5 (1.23%) Windows SharePoint Services
7 4 (0.99%) Software Packaging
8 1 (0.25%) FIX Protocol
8 1 (0.25%) Oracle Fusion
8 1 (0.25%) RESTful
Miscellaneous
1 38 (9.38%) Analytical Skills
2 30 (7.41%) Management Information System
3 18 (4.44%) Video Conferencing
4 14 (3.46%) Fat Client
4 14 (3.46%) Thin Client
5 13 (3.21%) Blackberry
5 13 (3.21%) User Experience
6 11 (2.72%) Handset
7 10 (2.47%) Data Centre
7 10 (2.47%) Distributed Denial-of-Service
8 7 (1.73%) Blog
9 6 (1.48%) Private Cloud
9 6 (1.48%) Self-Motivation
9 6 (1.48%) Virtual Team
10 5 (1.23%) Digital Media
10 5 (1.23%) e-Learning
10 5 (1.23%) Hedge funds
11 4 (0.99%) Credit Risk
11 4 (0.99%) Mainframe
11 4 (0.99%) Smartphone
Operating Systems
1 140 (34.57%) Windows
2 71 (17.53%) Windows Server
3 64 (15.80%) Linux
4 52 (12.84%) Windows 10
5 21 (5.19%) Unix
6 16 (3.95%) Windows Server 2008
7 15 (3.70%) Windows 7
8 14 (3.46%) Android
9 9 (2.22%) Windows Server 2012
10 8 (1.98%) Apple iOS
11 5 (1.23%) Solaris
12 4 (0.99%) Mac OS
13 3 (0.74%) Windows Vista
14 1 (0.25%) Mac OS X
14 1 (0.25%) Windows 8
14 1 (0.25%) Windows Server 2003
14 1 (0.25%) Windows XP
14 1 (0.25%) zOS
Processes & Methodologies
1 226 (55.80%) ITIL
2 120 (29.63%) Incident Management
3 97 (23.95%) Service Management
4 89 (21.98%) Service Delivery
5 80 (19.75%) Change Management
6 76 (18.77%) Problem-Solving
7 57 (14.07%) Agile Software Development
8 44 (10.86%) Project Management
9 43 (10.62%) ITSM
10 39 (9.63%) Continuous Improvement
11 38 (9.38%) DevOps
11 38 (9.38%) Project Delivery
12 36 (8.89%) Mentoring
13 31 (7.65%) Process Improvement
14 29 (7.16%) Configuration Management
15 26 (6.42%) Infrastructure Engineering
15 26 (6.42%) Root Cause Analysis
16 24 (5.93%) Load Balancing
16 24 (5.93%) Time Management
17 22 (5.43%) Disaster Recovery
Programming Languages
1 73 (18.02%) PowerShell
2 63 (15.56%) SQL
3 47 (11.60%) Bash Shell
4 37 (9.14%) Java
5 36 (8.89%) C#
6 19 (4.69%) T-SQL
7 17 (4.20%) Python
8 14 (3.46%) C
9 11 (2.72%) PL/SQL
9 11 (2.72%) VBScript
10 10 (2.47%) JavaScript
11 5 (1.23%) Shell Script
12 4 (0.99%) Korn
13 2 (0.49%) Natural
13 2 (0.49%) VBA
14 1 (0.25%) C++
14 1 (0.25%) Perl
14 1 (0.25%) VB
Qualifications
1 47 (11.60%) Degree
2 37 (9.14%) ITIL Certification
3 17 (4.20%) Cisco Certification
4 16 (3.95%) ITIL Foundation Certificate
5 14 (3.46%) Microsoft Certification
6 10 (2.47%) CCNP
6 10 (2.47%) MCSA
7 9 (2.22%) Computer Science Degree
7 9 (2.22%) MCSE
8 8 (1.98%) CCDP
9 7 (1.73%) Master's Degree
10 6 (1.48%) A+ Certification
10 6 (1.48%) CCNA
11 5 (1.23%) CCDE
11 5 (1.23%) CCIE
11 5 (1.23%) CCIE Service Provider
11 5 (1.23%) HND
11 5 (1.23%) JNCIE
11 5 (1.23%) MCP
12 4 (0.99%) CCA
Quality Assurance & Compliance
1 53 (13.09%) SLA
2 27 (6.67%) QA
3 18 (4.44%) ISO/IEC 20000
4 2 (0.49%) GDPR
4 2 (0.49%) ISO 9000
4 2 (0.49%) ISO/IEC 27001
4 2 (0.49%) NIST
5 1 (0.25%) Cyber Essentials
5 1 (0.25%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
5 1 (0.25%) PMO
System Software
1 73 (18.02%) Active Directory
2 30 (7.41%) VMware Infrastructure
3 20 (4.94%) Docker
4 12 (2.96%) VMware ESXi
5 7 (1.73%) Hyper-V
6 6 (1.48%) XenDesktop
7 5 (1.23%) XenApp
8 4 (0.99%) Microsoft Virtual Server
8 4 (0.99%) Virtual Machines
8 4 (0.99%) Virtual Servers
8 4 (0.99%) vSphere
9 3 (0.74%) Virtual Desktop
10 2 (0.49%) Microsoft App-V
11 1 (0.25%) BitLocker
Systems Management
1 44 (10.86%) SCCM
2 26 (6.42%) Terraform
3 23 (5.68%) Ansible
4 14 (3.46%) Puppet
5 13 (3.21%) Opscode Chef
6 12 (2.96%) Kubernetes
7 6 (1.48%) Perfmon
8 5 (1.23%) ITRS Geneos
8 5 (1.23%) Microsoft Intune
9 4 (0.99%) FortiGate
9 4 (0.99%) Norton AntiVirus
10 3 (0.74%) WhatsUp Gold
11 2 (0.49%) AirWatch
11 2 (0.49%) Microsoft Data Protection Manager
11 2 (0.49%) Nagios
11 2 (0.49%) SCOM
11 2 (0.49%) Single Sign-On
11 2 (0.49%) vCenter Server
12 1 (0.25%) Automic
12 1 (0.25%) Systems Management Server (SMS)
Vendors
1 92 (22.72%) Microsoft
2 43 (10.62%) VMware
3 41 (10.12%) ServiceNow
4 35 (8.64%) Citrix
5 34 (8.40%) Oracle
6 26 (6.42%) Cisco
7 16 (3.95%) Apple
8 15 (3.70%) Splunk
9 14 (3.46%) NetApp
10 13 (3.21%) Atlassian
10 13 (3.21%) Black Duck
10 13 (3.21%) Remedy
11 10 (2.47%) Google
12 9 (2.22%) Juniper
13 7 (1.73%) Bloomberg
13 7 (1.73%) CommVault
13 7 (1.73%) iManage
13 7 (1.73%) Reuters
14 6 (1.48%) CheckPoint
14 6 (1.48%) Ivanti