2nd Line Support Jobs in Merseyside

Second Line Support
North West > Merseyside

The median Second Line Support salary in Merseyside is £27,000 per year according to job vacancies posted during the 6 months to 25 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 88 88 103
Rank change year-on-year 0 +15 -48
Permanent jobs requiring a 2nd Line Support 8 19 4
As % of all permanent jobs advertised in Merseyside 0.62% 1.74% 0.34%
As % of the Job Titles category 0.65% 2.17% 0.36%
Number of salaries quoted 6 10 4
10th Percentile £22,875 £26,750 £24,325
25th Percentile £25,250 £27,063 £25,563
Median annual salary (50th Percentile) £27,000 £30,500 £30,000
Median % change year-on-year -11.48% +1.67% +15.38%
75th Percentile £28,000 £33,313 £33,750
90th Percentile £28,375 £35,375 -
North West median annual salary £30,000 £29,000 £28,500
% change year-on-year +3.45% +1.75% +9.62%

All Permanent IT Job Vacancies
Merseyside

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Merseyside. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Merseyside with a recognized job title 1,228 874 1,097
% of permanent jobs with a recognized job title 94.53% 80.11% 94.41%
Number of salaries quoted 854 456 696
10th Percentile £25,150 £26,750 £26,125
25th Percentile £32,500 £36,221 £34,250
Median annual salary (50th Percentile) £41,367 £45,000 £45,041
Median % change year-on-year -8.07% -0.09% +5.98%
75th Percentile £57,500 £60,000 £62,500
90th Percentile £75,000 £70,925 £74,257
North West median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +10.53%

2nd Line Support
Job Vacancy Trend in Merseyside

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in Merseyside.

Job vacancy trend for 2nd Line Support in Merseyside

2nd Line Support
Salary Trend in Merseyside

3-month moving average salary quoted in jobs citing 2nd Line Support in Merseyside.

Salary trend for 2nd Line Support in Merseyside

2nd Line Support
Job Locations in Merseyside

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Merseyside region over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Liverpool -3 5 £27,000 -15.63% 1
2nd Line Support
North West

2nd Line Support Skill Set
Top 25 Co-occurring Skills and Capabilities in Merseyside

For the 6 months to 25 April 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Merseyside region featuring 2nd Line Support in the job title.

1 4 (50.00%) Social Skills
2 3 (37.50%) Proactive Monitoring
2 3 (37.50%) ITIL Certification
2 3 (37.50%) Line Management
2 3 (37.50%) Incident Management
2 3 (37.50%) Service Management
2 3 (37.50%) ITSM
2 3 (37.50%) Stakeholder Management
2 3 (37.50%) ITIL
2 3 (37.50%) Windows
3 2 (25.00%) .NET
3 2 (25.00%) Microsoft
3 2 (25.00%) Active Directory
3 2 (25.00%) Azure
3 2 (25.00%) PowerShell
3 2 (25.00%) Microsoft 365
3 2 (25.00%) Fintech
4 1 (12.50%) Windows Server 2012
4 1 (12.50%) Spreadsheet
4 1 (12.50%) Entra ID
4 1 (12.50%) Driving Licence
4 1 (12.50%) Dell
4 1 (12.50%) Computer Science
4 1 (12.50%) Microsoft Office
4 1 (12.50%) Microsoft Exchange

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in Merseyside by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (12.50%) Microsoft Exchange
Applications
1 1 (12.50%) Microsoft Office
1 1 (12.50%) Spreadsheet
Cloud Services
1 2 (25.00%) Azure
1 2 (25.00%) Microsoft 365
2 1 (12.50%) Entra ID
General
1 4 (50.00%) Social Skills
Libraries, Frameworks & Software Standards
1 2 (25.00%) .NET
Miscellaneous
1 1 (12.50%) Driving Licence
Operating Systems
1 3 (37.50%) Windows
2 1 (12.50%) Windows Server 2012
Processes & Methodologies
1 3 (37.50%) Incident Management
1 3 (37.50%) ITIL
1 3 (37.50%) ITSM
1 3 (37.50%) Line Management
1 3 (37.50%) Proactive Monitoring
1 3 (37.50%) Service Management
1 3 (37.50%) Stakeholder Management
2 2 (25.00%) Fintech
3 1 (12.50%) Computer Science
Programming Languages
1 2 (25.00%) PowerShell
Qualifications
1 3 (37.50%) ITIL Certification
System Software
1 2 (25.00%) Active Directory
Vendors
1 2 (25.00%) Microsoft
2 1 (12.50%) Dell