The following table provides summary statistics for permanent job vacancies advertised in Merseyside with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 3 months to 24 March 2017 with a comparison to the same period in the previous 2 years.

3 months to
24 Mar 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
North West / Merseyside
Rank 54 51 53
Rank change year-on-year -3 +2  
Permanent jobs citing ITSM 8 10 5
As % of all permanent IT jobs advertised in Merseyside 1.41% 2.05% 1.04%
As % of the Processes & Methodologies category 1.56% 2.34% 1.17%
Number of salaries quoted 7 7 3
Median salary £62,500 £35,000 £40,000
Median salary % change year-on-year +78.57% -12.50%  
UK excluding London median salary £47,500 £45,000 £42,500
% change year-on-year +5.55% +5.88%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Merseyside with a requirement for process and methodology skills.

Process & Methodology Skills
Merseyside
Permanent job vacancies with a requirement for process and methodology skills 512 428 427
As % of all permanent IT job vacancies advertised in Merseyside 90.30% 87.89% 88.96%
Number of salaries quoted 415 350 333
Median salary £40,372 £40,000 £42,500
Median salary % change year-on-year +0.93% -5.88%  
90% offered a salary of more than £30,000 £30,000 £27,500
10% offered a salary of more than £62,500 £70,000 £60,000
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

ITSM
Job Vacancy Trend in Merseyside

The job posting trend of jobs advertised in Merseyside citing ITSM as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in Merseyside

ITSM
Salary Trend in Merseyside

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Merseyside.

Salary trend for ITSM in Merseyside

ITSM
Salary Histogram in Merseyside

The salary distribution of IT jobs citing ITSM in Merseyside over the 3 months to 24 March 2017.

Salary histogram for ITSM in Merseyside

ITSM
Job Locations in Merseyside

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Merseyside region over the 3 months to 24 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Liverpool -4 7 £62,500 +78.57% 1
ITSM
North West

ITSM
Top 30 Related IT Skills in Merseyside

For the 6 months to 24 March 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Merseyside region with a requirement for ITSM.

1 32 (100.00%) ITIL
2 22 (68.75%) Service Management
3 19 (59.38%) PRINCE2
4 16 (50.00%) Programme Management
4 16 (50.00%) Agile Software Development
4 16 (50.00%) Data Protection
5 13 (40.63%) Microsoft
6 12 (37.50%) Service Design
7 11 (34.38%) Linux
7 11 (34.38%) Remedy
7 11 (34.38%) Remedy ITSM
8 10 (31.25%) Video Conferencing
8 10 (31.25%) NHS
8 10 (31.25%) MS Office
8 10 (31.25%) Process Improvement
9 8 (25.00%) PaaS
9 8 (25.00%) IaaS
9 8 (25.00%) OpenVMS
9 8 (25.00%) Solaris
9 8 (25.00%) SAN
9 8 (25.00%) Change Management
9 8 (25.00%) NetApp
10 7 (21.88%) CMDB
10 7 (21.88%) ServiceNow
10 7 (21.88%) ITIL V3
10 7 (21.88%) SC Cleared
10 7 (21.88%) Security Cleared
11 6 (18.75%) Performance Metrics
11 6 (18.75%) MS PowerPoint
11 6 (18.75%) Configuration Management

ITSM
Top Related IT Skills in Merseyside by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 10 (31.25%) MS Office
2 6 (18.75%) MS Excel
2 6 (18.75%) MS PowerPoint
Business Applications
1 11 (34.38%) Remedy ITSM
2 1 (3.13%) Remedy AR System
Cloud Services
1 8 (25.00%) IaaS
1 8 (25.00%) PaaS
2 3 (9.38%) Amazon AWS
2 3 (9.38%) Microsoft Azure
Communications & Networking
1 8 (25.00%) SAN
2 4 (12.50%) DHCP
2 4 (12.50%) DNS
2 4 (12.50%) Firewall
2 4 (12.50%) Intrusion Detection
2 4 (12.50%) Network Security
2 4 (12.50%) VLAN
2 4 (12.50%) WAN
2 4 (12.50%) WLAN
3 2 (6.25%) Internet
Database & Business Intelligence
1 3 (9.38%) Big Data
General
1 3 (9.38%) Finance
2 2 (6.25%) Banking
Job Titles
1 8 (25.00%) Architect
2 6 (18.75%) Analyst
2 6 (18.75%) Consultant
3 5 (15.63%) Infrastructure Architect
4 4 (12.50%) Infrastructure Manager
5 3 (9.38%) Architecture Manager
5 3 (9.38%) Change Analyst
5 3 (9.38%) Change and Release Analyst
5 3 (9.38%) Cloud Architect
5 3 (9.38%) Cloud Consultant
5 3 (9.38%) Cloud Infrastructure Architect
5 3 (9.38%) Cloud Infrastructure Consultant
5 3 (9.38%) Configuration Analyst
5 3 (9.38%) Infrastructure Consultant
5 3 (9.38%) Release Analyst
5 3 (9.38%) Service Management Architect
5 3 (9.38%) Service Management Consultant
5 3 (9.38%) Virtualisation Architect
5 3 (9.38%) Virtualisation Consultant
5 3 (9.38%) Virtualisation Infrastructure Consultant
Libraries, Frameworks & Software Standards
1 1 (3.13%) Web Services
Miscellaneous
1 10 (31.25%) NHS
1 10 (31.25%) Video Conferencing
2 7 (21.88%) CMDB
3 4 (12.50%) BYOD
4 3 (9.38%) Data Centre
5 1 (3.13%) Computer Science
Operating Systems
1 11 (34.38%) Linux
2 8 (25.00%) OpenVMS
2 8 (25.00%) Solaris
3 2 (6.25%) Unix
Processes & Methodologies
1 32 (100.00%) ITIL
2 22 (68.75%) Service Management
3 19 (59.38%) PRINCE2
4 16 (50.00%) Agile Software Development
4 16 (50.00%) Data Protection
4 16 (50.00%) Programme Management
5 12 (37.50%) Service Design
6 10 (31.25%) Process Improvement
7 8 (25.00%) Change Management
8 7 (21.88%) ITIL V3
9 6 (18.75%) Configuration Management
9 6 (18.75%) Performance Metrics
10 4 (12.50%) Release Management
10 4 (12.50%) Risk Assessment
11 3 (9.38%) Asset Management
11 3 (9.38%) Incident Management
11 3 (9.38%) IT Strategy
11 3 (9.38%) Project Management
11 3 (9.38%) Service Delivery
11 3 (9.38%) TOGAF
Qualifications
1 7 (21.88%) SC Cleared
1 7 (21.88%) Security Cleared
2 1 (3.13%) BPSS Clearance
System Software
1 4 (12.50%) Active Directory
2 3 (9.38%) VMware Infrastructure
Systems Management
1 4 (12.50%) AirWatch
1 4 (12.50%) SCCM
2 3 (9.38%) Icinga
2 3 (9.38%) Opscode Chef
2 3 (9.38%) Puppet
2 3 (9.38%) vRealize
Vendors
1 13 (40.63%) Microsoft
2 11 (34.38%) Remedy
3 8 (25.00%) NetApp
4 7 (21.88%) ServiceNow
5 4 (12.50%) BMC
6 3 (9.38%) Cisco
6 3 (9.38%) Dell
6 3 (9.38%) EMC
6 3 (9.38%) Oracle
6 3 (9.38%) VMware