Period
to 16 August 2018

The median annual salary for a Support Analyst was £32,500 in advertised job vacancies in Merseyside during the 6 months to 16 August 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
North West > Merseyside
6 months to
16 Aug 2018
Same period 2017 Same period 2016
Rank 32 76 50
Rank change year-on-year +44 -26 +3
Permanent jobs requiring a Support Analyst 46 21 38
As % of all permanent IT jobs advertised in Merseyside 5.32% 2.04% 3.87%
As % of the Job Titles category 5.39% 2.22% 4.00%
Number of salaries quoted 26 20 18
Merseyside median annual salary £32,500 £29,000 £27,000
Median salary % change year-on-year +12.07% +7.41% +16.54%
10th Percentile £22,750 £22,500 £24,325
90th Percentile £41,875 £31,500 £42,875
North West median annual salary £27,000 £27,000 £27,500
% change year-on-year - -1.82% +3.77%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Merseyside. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Merseyside
Permanent vacancies in Merseyside with a recognized job title 853 947 951
% of permanent IT jobs with a recognized job title 98.73% 92.12% 96.84%
Number of salaries quoted 690 722 756
Merseyside median annual salary £41,000 £40,000 £38,050
Median salary % change year-on-year +2.50% +5.12% +1.47%
10th Percentile £26,250 £26,250 £25,875
90th Percentile £63,750 £63,625 £57,500
North West median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - -

Support Analyst
Job Vacancy Trend in Merseyside

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Merseyside.

Job vacancy trend for Support Analyst in Merseyside

Support Analyst
Salary Trend in Merseyside

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Merseyside.

Salary trend for Support Analyst in Merseyside

Support Analyst
Salary Histogram in Merseyside

The salary distribution of IT jobs citing Support Analyst in Merseyside over the 6 months to 16 August 2018.

Salary histogram for Support Analyst in Merseyside

Support Analyst
Job Locations in Merseyside

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Merseyside region over the 6 months to 16 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Liverpool +39 40 £33,500 +19.64% 4
Southport - 2 £27,500 - 3
Wirral +8 1 £32,500 +42.86%
Support Analyst
North West

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Merseyside

For the 6 months to 16 August 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Merseyside region featuring Support Analyst in the job title.

1 23 (50.00%) SQL
2 22 (47.83%) ITIL
3 18 (39.13%) SQL Server
4 16 (34.78%) Microsoft
4 16 (34.78%) Problem-Solving
5 15 (32.61%) Windows
5 15 (32.61%) Finance
6 9 (19.57%) Release Management
6 9 (19.57%) T-SQL
6 9 (19.57%) Virtual Servers
7 8 (17.39%) Analytical Skills
7 8 (17.39%) Relational Database
8 7 (15.22%) Windows Server
8 7 (15.22%) Java
8 7 (15.22%) .NET
8 7 (15.22%) Active Directory
8 7 (15.22%) PowerShell
9 6 (13.04%) Oracle
9 6 (13.04%) Microsoft Office
9 6 (13.04%) Linux
10 5 (10.87%) Unix
10 5 (10.87%) Python
10 5 (10.87%) CRM
10 5 (10.87%) VBA
10 5 (10.87%) Oracle Database 10g
10 5 (10.87%) RDBMS
10 5 (10.87%) SQL Server 2008
10 5 (10.87%) Red Hat Enterprise Linux
10 5 (10.87%) Waterfall
10 5 (10.87%) ITIL V3

Support Analyst Skill Set
Co-occurring IT Skills in Merseyside by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (6.52%) IIS
2 2 (4.35%) Apache
2 2 (4.35%) Tomcat
3 1 (2.17%) Blackberry Enterprise Server
3 1 (2.17%) Exchange Server 2010
3 1 (2.17%) MS Exchange
3 1 (2.17%) SharePoint
3 1 (2.17%) Skype for Business
Applications
1 6 (13.04%) Microsoft Office
2 3 (6.52%) Microsoft Excel
Business Applications
1 2 (4.35%) Dynamics AX
2 1 (2.17%) Epicor Tropos
Cloud Services
1 4 (8.70%) Office 365
2 2 (4.35%) Dynamics 365
Communications & Networking
1 3 (6.52%) WAN
2 2 (4.35%) DNS
2 2 (4.35%) LAN
2 2 (4.35%) TCP/IP
3 1 (2.17%) DHCP
3 1 (2.17%) Firewall
3 1 (2.17%) FTP
3 1 (2.17%) Internet
3 1 (2.17%) Skype
3 1 (2.17%) SMS
3 1 (2.17%) Structured Cabling
3 1 (2.17%) VLAN
3 1 (2.17%) VPN
3 1 (2.17%) Wireless
Database & Business Intelligence
1 18 (39.13%) SQL Server
2 8 (17.39%) Relational Database
3 5 (10.87%) Oracle Database
3 5 (10.87%) Oracle Database 10g
3 5 (10.87%) Oracle Database 11g
3 5 (10.87%) RDBMS
3 5 (10.87%) SQL Server 2005
3 5 (10.87%) SQL Server 2008
4 3 (6.52%) BusinessObjects
4 3 (6.52%) Crystal Reports
5 2 (4.35%) Ingres
5 2 (4.35%) MS Access
5 2 (4.35%) MySQL
5 2 (4.35%) SQL Server 2012
5 2 (4.35%) SQL Server Reporting Services
6 1 (2.17%) BusinessObjects Business Intelligence
6 1 (2.17%) Data Warehouse
6 1 (2.17%) QlikView
6 1 (2.17%) SQL Server Integration Services
General
1 15 (32.61%) Finance
2 5 (10.87%) Advertising
3 3 (6.52%) Manufacturing
4 1 (2.17%) Legal
4 1 (2.17%) Marketing
Libraries, Frameworks & Software Standards
1 7 (15.22%) .NET
2 3 (6.52%) SOAP
2 3 (6.52%) Web Services
3 1 (2.17%) CSS
3 1 (2.17%) HTML
3 1 (2.17%) Middleware
3 1 (2.17%) XML
Miscellaneous
1 8 (17.39%) Analytical Skills
2 4 (8.70%) Self-Motivation
3 3 (6.52%) Management Information System
4 2 (4.35%) Driving Licence
4 2 (4.35%) Fat Client
4 2 (4.35%) PKI
4 2 (4.35%) Thin Client
5 1 (2.17%) Blackberry
5 1 (2.17%) Clustering
5 1 (2.17%) Data Centre
5 1 (2.17%) iPhone
5 1 (2.17%) Mobile App
5 1 (2.17%) Smartphone
5 1 (2.17%) Video Conferencing
Operating Systems
1 15 (32.61%) Windows
2 7 (15.22%) Windows Server
3 6 (13.04%) Linux
4 5 (10.87%) Red Hat Enterprise Linux
4 5 (10.87%) Unix
5 3 (6.52%) Windows 10
5 3 (6.52%) Windows 7
5 3 (6.52%) Windows Server 2012
6 2 (4.35%) Windows Server 2008
7 1 (2.17%) Windows 8
7 1 (2.17%) Windows Server 2003
7 1 (2.17%) Windows XP
Processes & Methodologies
1 22 (47.83%) ITIL
2 16 (34.78%) Problem-Solving
3 9 (19.57%) Release Management
4 5 (10.87%) Agile Software Development
4 5 (10.87%) Continuous Integration
4 5 (10.87%) CRM
4 5 (10.87%) ITIL V3
4 5 (10.87%) Waterfall
5 4 (8.70%) Time Management
6 3 (6.52%) Asset Management
6 3 (6.52%) Change Management
6 3 (6.52%) Continuous Improvement
6 3 (6.52%) Problem Management
6 3 (6.52%) Root Cause Analysis
6 3 (6.52%) SDLC
6 3 (6.52%) Service Management
6 3 (6.52%) Unit Testing
6 3 (6.52%) Validation
6 3 (6.52%) WFM
7 2 (4.35%) Due Diligence
Programming Languages
1 23 (50.00%) SQL
2 9 (19.57%) T-SQL
3 7 (15.22%) Java
3 7 (15.22%) PowerShell
4 5 (10.87%) Python
4 5 (10.87%) VBA
5 2 (4.35%) VB
6 1 (2.17%) X++
Qualifications
1 3 (6.52%) Degree
2 1 (2.17%) Microsoft Certification
Quality Assurance & Compliance
1 1 (2.17%) SLA
System Software
1 9 (19.57%) Virtual Servers
2 7 (15.22%) Active Directory
3 2 (4.35%) Hyper-V
3 2 (4.35%) VMware Infrastructure
Systems Management
1 1 (2.17%) ThinApp
Vendors
1 16 (34.78%) Microsoft
2 6 (13.04%) Oracle
3 3 (6.52%) Capita
3 3 (6.52%) VMware
4 2 (4.35%) SAP
4 2 (4.35%) Sybase
5 1 (2.17%) Avaya
5 1 (2.17%) Epicor
5 1 (2.17%) HP
5 1 (2.17%) Mitel
5 1 (2.17%) Polycom
5 1 (2.17%) Red Box
5 1 (2.17%) Sage