Period
to 27 May 2018

The median annual salary for a Support Analyst was £28,250 in advertised job vacancies in Merseyside during the 6 months to 27 May 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
North West > Merseyside
6 months to
27 May 2018
Same period 2017 Same period 2016
Rank 45 63 42
Rank change year-on-year +18 -21 +13
Permanent jobs requiring a Support Analyst 42 31 45
As % of all permanent IT jobs advertised in Merseyside 4.83% 2.89% 4.95%
As % of the Job Titles category 4.91% 3.07% 5.07%
Number of salaries quoted 26 21 20
Merseyside median annual salary £28,250 £28,000 £26,250
Median salary % change year-on-year +0.89% +6.67% +20.48%
10th Percentile £22,250 £20,750 £22,750
90th Percentile £42,875 £31,500 £42,750
North West median annual salary £27,500 £27,500 £27,000
% change year-on-year - +1.85% +3.85%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Merseyside. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Merseyside
Permanent vacancies in Merseyside with a recognized job title 855 1,010 887
% of permanent IT jobs with a recognized job title 98.39% 94.13% 97.47%
Number of salaries quoted 723 800 730
Merseyside median annual salary £40,000 £40,000 £38,000
Median salary % change year-on-year - +5.26% -
10th Percentile £26,250 £26,250 £25,750
90th Percentile £64,750 £57,850 £55,000
North West median annual salary £43,000 £40,000 £40,000
% change year-on-year +7.50% - -

Support Analyst
Job Vacancy Trend in Merseyside

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Merseyside.

Job vacancy trend for Support Analyst in Merseyside

Support Analyst
Salary Trend in Merseyside

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Merseyside.

Salary trend for Support Analyst in Merseyside

Support Analyst
Salary Histogram in Merseyside

The salary distribution of IT jobs citing Support Analyst in Merseyside over the 6 months to 27 May 2018.

Salary histogram for Support Analyst in Merseyside

Support Analyst
Job Locations in Merseyside

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Merseyside region over the 6 months to 27 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Liverpool +26 39 £28,000 +1.82% 2
Wirral +12 2 £32,000 +48.84% 1
St Helens +1 1 £30,000 -3.23%
Birkenhead - 1 £25,000 -
Bootle - 1 - -
Support Analyst
North West

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Merseyside

For the 6 months to 27 May 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Merseyside region featuring Support Analyst in the job title.

1 26 (61.90%) ITIL
1 26 (61.90%) Windows
2 19 (45.24%) SQL
3 16 (38.10%) Problem-Solving
4 14 (33.33%) Windows Server
4 14 (33.33%) Active Directory
4 14 (33.33%) Microsoft
5 13 (30.95%) SQL Server
6 12 (28.57%) PowerShell
7 10 (23.81%) Finance
7 10 (23.81%) Linux
8 9 (21.43%) Java
8 9 (21.43%) Microsoft Office
8 9 (21.43%) Continuous Integration
8 9 (21.43%) Relational Database
9 8 (19.05%) Analytical Skills
9 8 (19.05%) Waterfall
9 8 (19.05%) Oracle Database
9 8 (19.05%) SQL Server 2005
9 8 (19.05%) Oracle Database 11g
9 8 (19.05%) SQL Server 2008
9 8 (19.05%) Red Hat Enterprise Linux
9 8 (19.05%) Agile Software Development
9 8 (19.05%) .NET
9 8 (19.05%) Oracle
9 8 (19.05%) Python
9 8 (19.05%) Oracle Database 10g
9 8 (19.05%) RDBMS
10 7 (16.67%) CRM
11 6 (14.29%) Windows Server 2008

Support Analyst Skill Set
Co-occurring IT Skills in Merseyside by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (7.14%) Apache
1 3 (7.14%) IIS
2 2 (4.76%) Tomcat
3 1 (2.38%) Exchange Server 2010
3 1 (2.38%) Exchange Server 2013
3 1 (2.38%) MS Exchange
3 1 (2.38%) SharePoint
3 1 (2.38%) Skype for Business
Applications
1 9 (21.43%) Microsoft Office
2 4 (9.52%) Microsoft Excel
3 1 (2.38%) Microsoft PowerPoint
Business Applications
1 2 (4.76%) Dynamics NAV
Cloud Services
1 5 (11.90%) Office 365
2 1 (2.38%) Amazon AWS
2 1 (2.38%) Microsoft Azure
2 1 (2.38%) SaaS
Communications & Networking
1 3 (7.14%) DHCP
1 3 (7.14%) DNS
1 3 (7.14%) Internet
1 3 (7.14%) TCP/IP
2 2 (4.76%) Firewall
2 2 (4.76%) IP Telephony
2 2 (4.76%) VoIP
2 2 (4.76%) VPN
3 1 (2.38%) Cisco ASA
3 1 (2.38%) LAN
3 1 (2.38%) SAN
3 1 (2.38%) WAN
Database & Business Intelligence
1 13 (30.95%) SQL Server
2 9 (21.43%) Relational Database
3 8 (19.05%) Oracle Database
3 8 (19.05%) Oracle Database 10g
3 8 (19.05%) Oracle Database 11g
3 8 (19.05%) RDBMS
3 8 (19.05%) SQL Server 2005
3 8 (19.05%) SQL Server 2008
4 2 (4.76%) SQL Server 2012
4 2 (4.76%) SQL Server Reporting Services
5 1 (2.38%) Amazon RDS
5 1 (2.38%) PostgreSQL
Development Applications
1 1 (2.38%) Git (software)
1 1 (2.38%) Jenkins
1 1 (2.38%) Subversion
General
1 10 (23.81%) Finance
2 4 (9.52%) Manufacturing
3 3 (7.14%) Advertising
4 1 (2.38%) Marketing
4 1 (2.38%) Retail
4 1 (2.38%) Telecoms
Libraries, Frameworks & Software Standards
1 8 (19.05%) .NET
2 4 (9.52%) SOAP
2 4 (9.52%) Web Services
3 1 (2.38%) Node.js
3 1 (2.38%) XML
Miscellaneous
1 8 (19.05%) Analytical Skills
2 4 (9.52%) Driving Licence
3 2 (4.76%) Fat Client
3 2 (4.76%) FMCG
3 2 (4.76%) PKI
3 2 (4.76%) Thin Client
4 1 (2.38%) Fintech
4 1 (2.38%) Management Information System
4 1 (2.38%) Video Conferencing
Operating Systems
1 26 (61.90%) Windows
2 14 (33.33%) Windows Server
3 10 (23.81%) Linux
4 8 (19.05%) Red Hat Enterprise Linux
5 6 (14.29%) Windows Server 2003
5 6 (14.29%) Windows Server 2008
6 5 (11.90%) Unix
6 5 (11.90%) Windows XP
7 3 (7.14%) Windows 7
8 2 (4.76%) Windows Server 2012
9 1 (2.38%) AIX
9 1 (2.38%) Debian
9 1 (2.38%) Solaris
9 1 (2.38%) Ubuntu
9 1 (2.38%) Windows 10
Processes & Methodologies
1 26 (61.90%) ITIL
2 16 (38.10%) Problem-Solving
3 9 (21.43%) Continuous Integration
4 8 (19.05%) Agile Software Development
4 8 (19.05%) Waterfall
5 7 (16.67%) CRM
6 5 (11.90%) ITIL V3
6 5 (11.90%) Release Management
7 4 (9.52%) Patch Management
7 4 (9.52%) Service Management
7 4 (9.52%) WFM
8 3 (7.14%) Change Management
8 3 (7.14%) ERP
8 3 (7.14%) SDLC
8 3 (7.14%) Unit Testing
9 2 (4.76%) Configuration Management
9 2 (4.76%) Data Integration
9 2 (4.76%) Investment Management
9 2 (4.76%) User Acceptance Testing
9 2 (4.76%) Workflow
Programming Languages
1 19 (45.24%) SQL
2 12 (28.57%) PowerShell
3 9 (21.43%) Java
4 8 (19.05%) Python
5 5 (11.90%) T-SQL
6 1 (2.38%) Bash Shell
6 1 (2.38%) C++
6 1 (2.38%) Groovy
6 1 (2.38%) PHP
6 1 (2.38%) Ruby
Qualifications
1 1 (2.38%) Security Cleared
Quality Assurance & Compliance
1 3 (7.14%) SLA
2 1 (2.38%) Data Quality
System Software
1 14 (33.33%) Active Directory
2 5 (11.90%) Virtual Servers
3 3 (7.14%) Hyper-V
3 3 (7.14%) Terminal Services
3 3 (7.14%) VMware Infrastructure
4 1 (2.38%) NFS
Systems Management
1 2 (4.76%) SCCM
2 1 (2.38%) Opscode Chef
Vendors
1 14 (33.33%) Microsoft
2 8 (19.05%) Oracle
3 6 (14.29%) Citrix
4 5 (11.90%) Capita
4 5 (11.90%) SAP
4 5 (11.90%) VMware
5 3 (7.14%) Cisco
6 2 (4.76%) Alcatel-Lucent
6 2 (4.76%) Avaya
7 1 (2.38%) F5
7 1 (2.38%) IBM
7 1 (2.38%) NICE Systems
7 1 (2.38%) Polycom
7 1 (2.38%) Remedy
7 1 (2.38%) Sage
7 1 (2.38%) Sophos