Period
to 19 November 2018

The median annual salary for a Support Analyst was £30,000 in advertised job vacancies in Merseyside during the 6 months to 19 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
North West > Merseyside
6 months to
19 Nov 2018
Same period 2017 Same period 2016
Rank 34 70 70
Rank change year-on-year +36 0 -6
Permanent jobs requiring a Support Analyst 43 19 39
As % of all permanent IT jobs advertised in Merseyside 5.30% 1.92% 3.01%
As % of the Job Titles category 5.38% 2.06% 3.20%
Number of salaries quoted 32 13 20
Merseyside median annual salary £30,000 £28,500 £27,500
Median salary % change year-on-year +5.26% +3.64% +14.58%
10th Percentile £24,064 £22,300 £20,963
90th Percentile £39,875 £46,500 £39,250
North West median annual salary £27,500 £27,500 £29,500
% change year-on-year - -6.78% +11.32%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Merseyside. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Merseyside
Permanent vacancies in Merseyside with a recognized job title 800 922 1,217
% of permanent IT jobs with a recognized job title 98.64% 93.32% 93.98%
Number of salaries quoted 621 704 880
Merseyside median annual salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.67% -6.25%
10th Percentile £24,750 £26,250 £26,250
90th Percentile £58,750 £63,375 £57,500
North West median annual salary £45,000 £42,500 £40,000
% change year-on-year +5.88% +6.25% -

Support Analyst
Job Vacancy Trend in Merseyside

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Merseyside.

Job vacancy trend for Support Analyst in Merseyside

Support Analyst
Salary Trend in Merseyside

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Merseyside.

Salary trend for Support Analyst in Merseyside

Support Analyst
Salary Histogram in Merseyside

The salary distribution of IT jobs citing Support Analyst in Merseyside over the 6 months to 19 November 2018.

Salary histogram for Support Analyst in Merseyside

Support Analyst
Job Locations in Merseyside

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Merseyside region over the 6 months to 19 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Liverpool +27 31 £30,000 +9.09%
Southport - 4 £26,500 -
Support Analyst
North West

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Merseyside

For the 6 months to 19 November 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Merseyside region featuring Support Analyst in the job title.

1 22 (51.16%) Microsoft
2 15 (34.88%) Windows
3 14 (32.56%) ITIL
3 14 (32.56%) Active Directory
4 13 (30.23%) SQL Server
5 12 (27.91%) Finance
5 12 (27.91%) Problem-Solving
6 11 (25.58%) SQL
7 10 (23.26%) Release Management
8 7 (16.28%) VMware
9 6 (13.95%) T-SQL
9 6 (13.95%) VBA
9 6 (13.95%) Microsoft Office
9 6 (13.95%) Windows Server
9 6 (13.95%) Windows 7
9 6 (13.95%) Office 365
10 5 (11.63%) Virtual Servers
10 5 (11.63%) Self-Motivation
10 5 (11.63%) DNS
10 5 (11.63%) WAN
11 4 (9.30%) DHCP
11 4 (9.30%) LAN
11 4 (9.30%) Crystal Reports
11 4 (9.30%) BusinessObjects
11 4 (9.30%) Problem Management
11 4 (9.30%) Time Management
11 4 (9.30%) Degree
11 4 (9.30%) Incident Management
11 4 (9.30%) Management Information System
11 4 (9.30%) Validation

Support Analyst Skill Set
Co-occurring IT Skills in Merseyside by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (6.98%) MS Exchange
2 2 (4.65%) IIS
2 2 (4.65%) SharePoint
3 1 (2.33%) Blackberry Enterprise Server
3 1 (2.33%) Exchange Server 2010
3 1 (2.33%) Skype for Business
Applications
1 6 (13.95%) Microsoft Office
Business Applications
1 2 (4.65%) Dynamics AX
2 1 (2.33%) Epicor Tropos
2 1 (2.33%) Infor SunSystems
2 1 (2.33%) SAP BPC
Cloud Services
1 6 (13.95%) Office 365
2 2 (4.65%) Dynamics 365
2 2 (4.65%) Mimecast
Communications & Networking
1 5 (11.63%) DNS
1 5 (11.63%) WAN
2 4 (9.30%) DHCP
2 4 (9.30%) LAN
3 3 (6.98%) NAS
3 3 (6.98%) TCP/IP
3 3 (6.98%) VLAN
4 2 (4.65%) Firewall
4 2 (4.65%) Internet
4 2 (4.65%) VoIP
4 2 (4.65%) Wi-Fi
4 2 (4.65%) Wireless
5 1 (2.33%) FTP
5 1 (2.33%) SAN
5 1 (2.33%) Skype
5 1 (2.33%) SMS
5 1 (2.33%) Structured Cabling
5 1 (2.33%) VPN
Database & Business Intelligence
1 13 (30.23%) SQL Server
2 4 (9.30%) BusinessObjects
2 4 (9.30%) Crystal Reports
2 4 (9.30%) Relational Database
3 2 (4.65%) Ingres
3 2 (4.65%) MS Access
3 2 (4.65%) MySQL
3 2 (4.65%) SQL Server Integration Services
4 1 (2.33%) BusinessObjects Business Intelligence
4 1 (2.33%) Data Warehouse
4 1 (2.33%) QlikView
General
1 12 (27.91%) Finance
2 3 (6.98%) Manufacturing
3 2 (4.65%) Advertising
4 1 (2.33%) Banking
4 1 (2.33%) General Ledger
4 1 (2.33%) Legal
4 1 (2.33%) Marketing
Libraries, Frameworks & Software Standards
1 2 (4.65%) .NET
1 2 (4.65%) Middleware
2 1 (2.33%) CSS
2 1 (2.33%) HTML
2 1 (2.33%) XML
Miscellaneous
1 5 (11.63%) Self-Motivation
2 4 (9.30%) Analytical Skills
2 4 (9.30%) Management Information System
3 3 (6.98%) Fat Client
3 3 (6.98%) Thin Client
4 2 (4.65%) Clustering
4 2 (4.65%) Data Centre
4 2 (4.65%) Driving Licence
5 1 (2.33%) Blackberry
5 1 (2.33%) iPhone
5 1 (2.33%) Mobile App
5 1 (2.33%) Smartphone
5 1 (2.33%) Video Conferencing
Operating Systems
1 15 (34.88%) Windows
2 6 (13.95%) Windows 7
2 6 (13.95%) Windows Server
3 4 (9.30%) Windows 10
4 2 (4.65%) Unix
5 1 (2.33%) Linux
5 1 (2.33%) Windows 8
5 1 (2.33%) Windows Server 2008
5 1 (2.33%) Windows Server 2012
Processes & Methodologies
1 14 (32.56%) ITIL
2 12 (27.91%) Problem-Solving
3 10 (23.26%) Release Management
4 4 (9.30%) Asset Management
4 4 (9.30%) Continuous Improvement
4 4 (9.30%) Incident Management
4 4 (9.30%) Problem Management
4 4 (9.30%) Root Cause Analysis
4 4 (9.30%) Time Management
4 4 (9.30%) Validation
5 2 (4.65%) Change Management
5 2 (4.65%) Configuration Management
5 2 (4.65%) Data Security
5 2 (4.65%) Disaster Recovery
5 2 (4.65%) Due Diligence
5 2 (4.65%) Investment Management
5 2 (4.65%) Project Management
6 1 (2.33%) Business Intelligence
6 1 (2.33%) Service Delivery
6 1 (2.33%) Service Management
Programming Languages
1 11 (25.58%) SQL
2 6 (13.95%) T-SQL
2 6 (13.95%) VBA
3 2 (4.65%) Java
3 2 (4.65%) VB
4 1 (2.33%) PowerShell
4 1 (2.33%) X++
Qualifications
1 4 (9.30%) Degree
2 1 (2.33%) Microsoft Certification
System Software
1 14 (32.56%) Active Directory
2 5 (11.63%) Virtual Servers
3 2 (4.65%) VMware Infrastructure
4 1 (2.33%) Virtual Desktop
Systems Management
1 2 (4.65%) WSUS
2 1 (2.33%) SCCM
2 1 (2.33%) ThinApp
Vendors
1 22 (51.16%) Microsoft
2 7 (16.28%) VMware
3 3 (6.98%) Citrix
4 2 (4.65%) Cisco
4 2 (4.65%) SAP
4 2 (4.65%) Sybase
5 1 (2.33%) Avaya
5 1 (2.33%) Epicor
5 1 (2.33%) HP
5 1 (2.33%) Mitel
5 1 (2.33%) Oracle
5 1 (2.33%) Polycom
5 1 (2.33%) Red Box
5 1 (2.33%) Sun