Period
to 21 November 2017

The median annual salary for a Support Analyst was £32,500 in advertised job vacancies in Merseyside during the 6 months to 21 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
North West > Merseyside
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 66 67 69
Rank change year-on-year +1 +2 -1
Permanent jobs requiring a Support Analyst 20 38 17
As % of all permanent IT jobs advertised in Merseyside 1.99% 2.91% 1.84%
As % of the Job Titles category 2.12% 3.09% 1.88%
Number of salaries quoted 17 19 14
Merseyside median annual salary £32,500 £27,500 £23,584
Median salary % change year-on-year +18.18% +16.60% -21.39%
10th Percentile £22,400 £20,675 £19,950
90th Percentile £44,500 £39,750 £32,000
North West median annual salary £27,500 £29,500 £26,500
% change year-on-year -6.78% +11.32% +6.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Merseyside. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Merseyside
Permanent vacancies in Merseyside with a recognized job title 942 1228 902
% of permanent IT jobs with a recognized job title 93.64% 94.17% 97.72%
Number of salaries quoted 722 885 676
Merseyside median annual salary £40,000 £37,500 £40,000
Median salary % change year-on-year +6.67% -6.25% +3.90%
10th Percentile £26,250 £26,250 £23,000
90th Percentile £62,500 £57,500 £60,000
North West median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - +6.67%

Support Analyst
Job Vacancy Trend in Merseyside

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Merseyside.

Job vacancy trend for Support Analyst in Merseyside

Support Analyst
Salary Trend in Merseyside

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Merseyside.

Salary trend for Support Analyst in Merseyside

Support Analyst
Salary Histogram in Merseyside

The salary distribution of IT jobs citing Support Analyst in Merseyside over the 6 months to 21 November 2017.

Salary histogram for Support Analyst in Merseyside

Support Analyst
Job Locations in Merseyside

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Merseyside region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Liverpool +15 16 £32,500 -13.33% 3
Wirral -1 2 £29,500 +7.27%
St Helens -8 1 £30,000 +13.21%
Support Analyst
North West

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Merseyside

For the 6 months to 21 November 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Merseyside region featuring Support Analyst in the job title.

1 9 (45.00%) ITIL
1 9 (45.00%) Finance
2 7 (35.00%) Manufacturing
2 7 (35.00%) Windows
2 7 (35.00%) SQL
3 6 (30.00%) Active Directory
3 6 (30.00%) Analytical Skills
4 5 (25.00%) ERP
4 5 (25.00%) Banking
4 5 (25.00%) Systems Analysis
5 4 (20.00%) Logistics
5 4 (20.00%) Degree
5 4 (20.00%) Microsoft
5 4 (20.00%) Windows Server
6 3 (15.00%) Computer Science Degree
6 3 (15.00%) Patch Management
6 3 (15.00%) Continuous Improvement
6 3 (15.00%) FMCG
6 3 (15.00%) SAP SD
6 3 (15.00%) Citrix
6 3 (15.00%) E-Commerce
6 3 (15.00%) SAP
6 3 (15.00%) Computer Science
6 3 (15.00%) Dynamics NAV
7 2 (10.00%) VMware
7 2 (10.00%) CRM
7 2 (10.00%) Linux
7 2 (10.00%) Avaya
7 2 (10.00%) VoIP
7 2 (10.00%) Cisco

Support Analyst Skill Set
Co-occurring IT Skills in Merseyside by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (5.00%) Apache
1 1 (5.00%) IIS
1 1 (5.00%) MS Exchange
Applications
1 1 (5.00%) Microsoft Excel
Business Applications
1 3 (15.00%) Dynamics NAV
1 3 (15.00%) SAP SD
2 1 (5.00%) Unit4 Business World
Cloud Services
1 2 (10.00%) Office 365
2 1 (5.00%) Amazon AWS
2 1 (5.00%) Microsoft Azure
Communications & Networking
1 2 (10.00%) VoIP
2 1 (5.00%) Cisco ASA
2 1 (5.00%) DHCP
2 1 (5.00%) DNS
2 1 (5.00%) Firewall
2 1 (5.00%) SAN
2 1 (5.00%) TCP/IP
2 1 (5.00%) VPN
Database & Business Intelligence
1 1 (5.00%) Amazon RDS
1 1 (5.00%) Crystal Reports
1 1 (5.00%) MS Access
1 1 (5.00%) Power BI
General
1 9 (45.00%) Finance
2 7 (35.00%) Manufacturing
3 5 (25.00%) Banking
4 1 (5.00%) Advertising
4 1 (5.00%) Legal
4 1 (5.00%) Retail
Miscellaneous
1 6 (30.00%) Analytical Skills
2 3 (15.00%) Computer Science
2 3 (15.00%) FMCG
Operating Systems
1 7 (35.00%) Windows
2 4 (20.00%) Windows Server
3 2 (10.00%) Linux
4 1 (5.00%) AIX
4 1 (5.00%) Solaris
4 1 (5.00%) Ubuntu
4 1 (5.00%) Unix
4 1 (5.00%) Windows 10
4 1 (5.00%) Windows 7
4 1 (5.00%) Windows Server 2003
4 1 (5.00%) Windows Server 2008
Processes & Methodologies
1 9 (45.00%) ITIL
2 5 (25.00%) ERP
2 5 (25.00%) Systems Analysis
3 4 (20.00%) Logistics
4 3 (15.00%) Continuous Improvement
4 3 (15.00%) E-Commerce
4 3 (15.00%) Patch Management
5 2 (10.00%) CRM
6 1 (5.00%) Business Intelligence
6 1 (5.00%) Change Management
6 1 (5.00%) Data Analysis
6 1 (5.00%) Release Management
6 1 (5.00%) Root Cause Analysis
6 1 (5.00%) Service Delivery
6 1 (5.00%) Service Management
6 1 (5.00%) Statistics
Programming Languages
1 7 (35.00%) SQL
2 1 (5.00%) C
2 1 (5.00%) PowerShell
Qualifications
1 4 (20.00%) Degree
2 3 (15.00%) Computer Science Degree
System Software
1 6 (30.00%) Active Directory
2 1 (5.00%) NFS
2 1 (5.00%) VMware Infrastructure
Systems Management
1 1 (5.00%) Cisco CUCM
1 1 (5.00%) SCCM
Vendors
1 4 (20.00%) Microsoft
2 3 (15.00%) Citrix
2 3 (15.00%) SAP
3 2 (10.00%) Avaya
3 2 (10.00%) Cisco
3 2 (10.00%) VMware
4 1 (5.00%) IBM
4 1 (5.00%) Sophos