Period
to 15 July 2020

The median annual salary for a Service Analyst was £25,000 in advertised job vacancies in the Midlands during the 6 months to 15 July 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
England > Midlands
6 months to
15 Jul 2020
Same period 2019 Same period 2018
Rank 169 213 242
Rank change year-on-year +44 +29 +21
Permanent jobs requiring a Service Analyst 68 142 160
As % of all permanent jobs advertised in the Midlands 1.18% 1.17% 1.09%
As % of the Job Titles category 1.24% 1.22% 1.13%
Number of salaries quoted 55 114 139
Median annual salary £25,000 £22,500 £23,000
Median salary % change year-on-year +11.11% -2.17% +9.52%
10th Percentile £18,750 £18,150 £17,950
90th Percentile £37,500 £29,625 £45,300
England median annual salary £27,500 £28,000 £27,000
% change year-on-year -1.79% +3.70% -1.82%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Midlands
Permanent vacancies in the Midlands with a recognized job title 5,505 11,648 14,206
% of permanent IT jobs with a recognized job title 95.61% 96.27% 96.72%
Number of salaries quoted 4,543 9,127 11,345
Median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - +6.25%
10th Percentile £26,250 £25,750 £25,000
90th Percentile £68,750 £67,500 £65,000
England median annual salary £55,000 £51,500 £50,000
% change year-on-year +6.80% +3.00% +5.26%

Service Analyst
Job Vacancy Trend in the Midlands

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for Service Analyst in the Midlands

Service Analyst
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing Service Analyst in the Midlands.

Salary trend for Service Analyst in the Midlands

Service Analyst
Salary Histogram in the Midlands

Salary distribution for jobs citing Service Analyst in the Midlands over the 6 months to 15 July 2020.

Salary histogram for Service Analyst in the Midlands

Service Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the Midlands region over the 6 months to 15 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
East Midlands +55 35 £27,500 +27.91%
West Midlands +40 33 £23,262 +1.14% 7
Service Analyst
England

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in the Midlands

For the 6 months to 15 July 2020, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Service Analyst in the job title.

1 18 (26.47%) ITIL
2 17 (25.00%) Windows
2 17 (25.00%) SLA
3 16 (23.53%) Microsoft
3 16 (23.53%) Microsoft Office
3 16 (23.53%) Problem-Solving
4 14 (20.59%) Office 365
4 14 (20.59%) Active Directory
5 12 (17.65%) Service Delivery
6 11 (16.18%) HP
6 11 (16.18%) Dell
6 11 (16.18%) A+ Certification
6 11 (16.18%) IBM
6 11 (16.18%) Sun
6 11 (16.18%) Analytical Skills
6 11 (16.18%) Proactive Monitoring
7 9 (13.24%) ITSM
8 8 (11.76%) SQL Server
8 8 (11.76%) Problem Management
9 6 (8.82%) Service Management
9 6 (8.82%) SQL
9 6 (8.82%) Smartphone
9 6 (8.82%) Time Management
10 5 (7.35%) SC Cleared
10 5 (7.35%) Security Cleared
10 5 (7.35%) Telecoms
10 5 (7.35%) Finance
10 5 (7.35%) VPN
10 5 (7.35%) DNS
10 5 (7.35%) Windows 10

Service Analyst Skill Set
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (5.88%) MS Exchange
2 2 (2.94%) Exchange Server 2010
2 2 (2.94%) Exchange Server 2013
3 1 (1.47%) SharePoint
3 1 (1.47%) Skype for Business
Applications
1 16 (23.53%) Microsoft Office
2 1 (1.47%) Microsoft Excel
2 1 (1.47%) Microsoft PowerPoint
2 1 (1.47%) Microsoft Project
Business Applications
1 2 (2.94%) Remedy ITSM
Cloud Services
1 14 (20.59%) Office 365
2 2 (2.94%) Azure
2 2 (2.94%) Power Platform
2 2 (2.94%) SaaS
3 1 (1.47%) Mimecast
Communications & Networking
1 5 (7.35%) DNS
1 5 (7.35%) VPN
2 3 (4.41%) DHCP
3 2 (2.94%) FTP
3 2 (2.94%) HTTP
3 2 (2.94%) HTTPS
3 2 (2.94%) LAN
3 2 (2.94%) VoIP
4 1 (1.47%) TCP/IP
4 1 (1.47%) Unified Communications
4 1 (1.47%) WAN
4 1 (1.47%) WLAN
Database & Business Intelligence
1 8 (11.76%) SQL Server
2 2 (2.94%) Azure SQL Data Warehouse
2 2 (2.94%) Data Warehouse
2 2 (2.94%) Oracle Database
2 2 (2.94%) Power BI
2 2 (2.94%) SQL Server Analysis Services
2 2 (2.94%) SQL Server Integration Services
2 2 (2.94%) SQL Server Reporting Services
3 1 (1.47%) BusinessObjects
3 1 (1.47%) Oracle OWB
Development Applications
1 4 (5.88%) JIRA
1 4 (5.88%) SQL Server Management Studio (SSMS)
General
1 5 (7.35%) Finance
1 5 (7.35%) Public Sector
1 5 (7.35%) Telecoms
2 4 (5.88%) Retail
3 3 (4.41%) Law
4 2 (2.94%) Marketing
5 1 (1.47%) French Language
5 1 (1.47%) Games
5 1 (1.47%) German Language
5 1 (1.47%) Legal
5 1 (1.47%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (1.47%) Software Packaging
Miscellaneous
1 11 (16.18%) Analytical Skills
2 6 (8.82%) Smartphone
3 4 (5.88%) NHS
3 4 (5.88%) Self-Motivation
4 3 (4.41%) Management Information System
5 2 (2.94%) CMDB
6 1 (1.47%) Blackberry
6 1 (1.47%) e-Health
6 1 (1.47%) Freedom of Information
6 1 (1.47%) Freedom of Information Act
6 1 (1.47%) Mainframe
6 1 (1.47%) User Experience
6 1 (1.47%) Video Conferencing
Operating Systems
1 17 (25.00%) Windows
2 5 (7.35%) Windows 10
3 4 (5.88%) Android
4 3 (4.41%) Unix
5 2 (2.94%) Linux
5 2 (2.94%) Windows 7
5 2 (2.94%) Windows Server
6 1 (1.47%) Windows Server 2012
6 1 (1.47%) Windows Server 2016
Processes & Methodologies
1 18 (26.47%) ITIL
2 16 (23.53%) Problem-Solving
3 12 (17.65%) Service Delivery
4 11 (16.18%) Proactive Monitoring
5 9 (13.24%) ITSM
6 8 (11.76%) Problem Management
7 6 (8.82%) Service Management
7 6 (8.82%) Time Management
8 4 (5.88%) Chat Support
8 4 (5.88%) Trend Analysis
9 3 (4.41%) Continuous Improvement
9 3 (4.41%) Decision-Making
9 3 (4.41%) Incident Management
9 3 (4.41%) Ticket Management
10 2 (2.94%) Agile Software Development
10 2 (2.94%) Business Analysis
10 2 (2.94%) Change Management
10 2 (2.94%) Data Extraction
10 2 (2.94%) Digital Marketing
10 2 (2.94%) Process Management
Programming Languages
1 6 (8.82%) SQL
2 4 (5.88%) T-SQL
3 2 (2.94%) C
4 1 (1.47%) C++
4 1 (1.47%) Java
4 1 (1.47%) PowerShell
Qualifications
1 11 (16.18%) A+ Certification
2 5 (7.35%) SC Cleared
2 5 (7.35%) Security Cleared
3 4 (5.88%) ITIL Certification
4 3 (4.41%) ITIL Foundation Certificate
4 3 (4.41%) Microsoft Certification
5 2 (2.94%) ECDL
5 2 (2.94%) MCP
5 2 (2.94%) MCSE
6 1 (1.47%) CNE
6 1 (1.47%) Degree
6 1 (1.47%) ISEB
6 1 (1.47%) MCSA
6 1 (1.47%) Novell Certification
Quality Assurance & Compliance
1 17 (25.00%) SLA
2 1 (1.47%) Data Quality
2 1 (1.47%) GDPR
2 1 (1.47%) PMO
System Software
1 14 (20.59%) Active Directory
2 1 (1.47%) VMware Infrastructure
Systems Management
1 4 (5.88%) SCCM
2 2 (2.94%) NetBackup
3 1 (1.47%) SCOM
3 1 (1.47%) SCOrch
Vendors
1 16 (23.53%) Microsoft
2 11 (16.18%) Dell
2 11 (16.18%) HP
2 11 (16.18%) IBM
2 11 (16.18%) Sun
3 3 (4.41%) Remedy
3 3 (4.41%) ServiceNow
4 2 (2.94%) Apple
4 2 (2.94%) Cisco
4 2 (2.94%) McAfee
4 2 (2.94%) Oracle
4 2 (2.94%) Sophos
4 2 (2.94%) VMware
5 1 (1.47%) Capita
5 1 (1.47%) Citrix
5 1 (1.47%) Sony
5 1 (1.47%) Symantec
5 1 (1.47%) TOWER Software