Period
to 16 November 2019

The median annual salary for a Service Analyst was £23,000 in advertised job vacancies in the Midlands during the 6 months to 16 November 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
England > Midlands
6 months to
16 Nov 2019
Same period 2018 Same period 2017
Rank 214 225 220
Rank change year-on-year +11 -5 +2
Permanent jobs requiring a Service Analyst 124 149 195
As % of all permanent IT jobs advertised in the Midlands 1.09% 1.13% 1.26%
As % of the Job Titles category 1.13% 1.17% 1.30%
Number of salaries quoted 100 126 158
Midlands median annual salary £23,000 £22,500 £21,750
Median salary % change year-on-year +2.22% +3.45% -11.22%
10th Percentile £18,475 £18,750 £17,088
90th Percentile £38,875 £45,375 £37,875
England median annual salary £27,000 £26,500 £26,500
% change year-on-year +1.89% - -5.36%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Midlands
Permanent vacancies in the Midlands with a recognized job title 10,947 12,748 14,945
% of permanent IT jobs with a recognized job title 96.50% 96.41% 96.75%
Number of salaries quoted 9,038 9,927 12,347
Midlands median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -
10th Percentile £26,250 £24,750 £23,750
90th Percentile £70,000 £67,500 £62,500
England median annual salary £52,419 £50,000 £50,000
% change year-on-year +4.84% - +5.26%

Service Analyst
Job Vacancy Trend in the Midlands

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for Service Analyst in the Midlands

Service Analyst
Salary Trend in the Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in the Midlands.

Salary trend for Service Analyst in the Midlands

Service Analyst
Salary Histogram in the Midlands

The salary distribution of IT jobs citing Service Analyst in the Midlands over the 6 months to 16 November 2019.

Salary histogram for Service Analyst in the Midlands

Service Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the Midlands region over the 6 months to 16 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands +5 65 £22,500 -4.26% 23
East Midlands +20 59 £24,000 +12.94% 15
Service Analyst
England

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in the Midlands

For the 6 months to 16 November 2019, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Service Analyst in the job title.

1 63 (50.81%) ITIL
2 41 (33.06%) Windows
3 32 (25.81%) SLA
4 30 (24.19%) Microsoft Office
5 27 (21.77%) Microsoft
6 25 (20.16%) Active Directory
7 23 (18.55%) Telecoms
8 22 (17.74%) Problem-Solving
9 19 (15.32%) Service Management
9 19 (15.32%) SQL Server
10 17 (13.71%) SQL
10 17 (13.71%) Smartphone
10 17 (13.71%) Chat Support
11 16 (12.90%) Oracle
12 15 (12.10%) Finance
12 15 (12.10%) ITSM
12 15 (12.10%) Management Information System
13 14 (11.29%) WAN
13 14 (11.29%) MS Exchange
13 14 (11.29%) LAN
13 14 (11.29%) Windows 7
14 13 (10.48%) ServiceNow
14 13 (10.48%) Windows 10
14 13 (10.48%) Incident Management
15 12 (9.68%) A+ Certification
15 12 (9.68%) Windows Server
15 12 (9.68%) Office 365
16 11 (8.87%) Proactive Monitoring
17 9 (7.26%) Apple iOS
17 9 (7.26%) Coaching

Service Analyst Skill Set
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (11.29%) MS Exchange
2 4 (3.23%) IBM Notes
3 3 (2.42%) SharePoint
4 2 (1.61%) Quickr
5 1 (0.81%) Exchange Server 2007
Applications
1 30 (24.19%) Microsoft Office
2 1 (0.81%) Microsoft Excel
Business Applications
1 3 (2.42%) Remedy ITSM
2 1 (0.81%) Sonata
Cloud Services
1 12 (9.68%) Office 365
2 2 (1.61%) Azure
3 1 (0.81%) G Suite
3 1 (0.81%) IaaS
3 1 (0.81%) Mimecast
3 1 (0.81%) SaaS
Communications & Networking
1 14 (11.29%) LAN
1 14 (11.29%) WAN
2 7 (5.65%) Firewall
3 5 (4.03%) Remote Desktop
3 5 (4.03%) VPN
4 4 (3.23%) VoIP
5 3 (2.42%) DHCP
5 3 (2.42%) DNS
5 3 (2.42%) Ethernet
5 3 (2.42%) Internet
5 3 (2.42%) TCP/IP
6 2 (1.61%) DSL
6 2 (1.61%) GPON
6 2 (1.61%) IPv4
6 2 (1.61%) IPv6
6 2 (1.61%) MPLS
6 2 (1.61%) Wi-Fi
7 1 (0.81%) Cisco Nexus
7 1 (0.81%) Gigabit Ethernet
7 1 (0.81%) Wireless
Database & Business Intelligence
1 19 (15.32%) SQL Server
2 7 (5.65%) Crystal Reports
Development Applications
1 1 (0.81%) Jenkins
1 1 (0.81%) Sonatype Nexus
General
1 23 (18.55%) Telecoms
2 15 (12.10%) Finance
3 9 (7.26%) Law
3 9 (7.26%) Retail
4 7 (5.65%) Public Sector
5 6 (4.84%) Legal
6 2 (1.61%) Banking
6 2 (1.61%) Manufacturing
7 1 (0.81%) Publishing
7 1 (0.81%) Social Housing
Libraries, Frameworks & Software Standards
1 2 (1.61%) XML
2 1 (0.81%) HTML
Miscellaneous
1 17 (13.71%) Smartphone
2 15 (12.10%) Management Information System
3 9 (7.26%) Analytical Skills
4 6 (4.84%) Self-Motivation
4 6 (4.84%) Video Conferencing
5 3 (2.42%) Driving Licence
6 1 (0.81%) Blackberry
6 1 (0.81%) Client/Server
6 1 (0.81%) Data Centre
6 1 (0.81%) Enterprise Storage
6 1 (0.81%) EPoS
6 1 (0.81%) Private Cloud
6 1 (0.81%) Replication
6 1 (0.81%) Smart Meter
Operating Systems
1 41 (33.06%) Windows
2 14 (11.29%) Windows 7
3 13 (10.48%) Windows 10
4 12 (9.68%) Windows Server
5 9 (7.26%) Apple iOS
6 8 (6.45%) Android
7 5 (4.03%) Windows Server 2008
8 3 (2.42%) Windows Server 2012
9 2 (1.61%) Linux
10 1 (0.81%) Unix
10 1 (0.81%) Windows 8
10 1 (0.81%) Windows Server 2003
10 1 (0.81%) Windows XP
Processes & Methodologies
1 63 (50.81%) ITIL
2 22 (17.74%) Problem-Solving
3 19 (15.32%) Service Management
4 17 (13.71%) Chat Support
5 15 (12.10%) ITSM
6 13 (10.48%) Incident Management
7 11 (8.87%) Proactive Monitoring
8 9 (7.26%) Change Management
8 9 (7.26%) Coaching
9 8 (6.45%) ERP
9 8 (6.45%) Problem Management
10 7 (5.65%) Continuous Improvement
10 7 (5.65%) Document Management
10 7 (5.65%) Information Security
10 7 (5.65%) Security Management
10 7 (5.65%) Service Delivery
11 6 (4.84%) Information Security Management
11 6 (4.84%) ISMS
11 6 (4.84%) Ticket Management
11 6 (4.84%) Time Management
Programming Languages
1 17 (13.71%) SQL
2 3 (2.42%) Lingo
3 2 (1.61%) C
4 1 (0.81%) C#
4 1 (0.81%) JavaScript
4 1 (0.81%) PowerShell
Qualifications
1 12 (9.68%) A+ Certification
2 4 (3.23%) Degree
2 4 (3.23%) ITIL Certification
3 3 (2.42%) MCP
3 3 (2.42%) SC Cleared
3 3 (2.42%) Security Cleared
4 2 (1.61%) CCNA
4 2 (1.61%) Cisco Certification
4 2 (1.61%) GNVQ
4 2 (1.61%) ISEB
5 1 (0.81%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 32 (25.81%) SLA
2 2 (1.61%) PMO
3 1 (0.81%) BS25999
3 1 (0.81%) QA
System Software
1 25 (20.16%) Active Directory
2 3 (2.42%) Hyper-V
2 3 (2.42%) VMware Infrastructure
3 1 (0.81%) vSphere
3 1 (0.81%) XenApp
3 1 (0.81%) XenDesktop
Systems Management
1 5 (4.03%) SCCM
2 1 (0.81%) Ansible
2 1 (0.81%) Opscode Chef
2 1 (0.81%) Puppet
Vendors
1 27 (21.77%) Microsoft
2 16 (12.90%) Oracle
3 13 (10.48%) ServiceNow
4 9 (7.26%) Citrix
5 8 (6.45%) SAP
6 7 (5.65%) Cisco
6 7 (5.65%) iManage
7 6 (4.84%) Sony
8 5 (4.03%) Remedy
8 5 (4.03%) VMware
9 3 (2.42%) Lotus
10 2 (1.61%) Apple
10 2 (1.61%) Ivanti
10 2 (1.61%) Juniper
10 2 (1.61%) Nokia
10 2 (1.61%) SonicWALL
11 1 (0.81%) Facebook
11 1 (0.81%) FNZ
11 1 (0.81%) Instagram
11 1 (0.81%) Twitter