Period
to 15 October 2018

The median annual salary for a Support Engineer was £29,000 in advertised job vacancies in the Midlands during the 6 months to 15 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
England > Midlands
6 months to
15 Oct 2018
Same period 2017 Same period 2016
Rank 123 131 115
Rank change year-on-year +8 -16 +28
Permanent jobs requiring a Support Engineer 332 345 456
As % of all permanent IT jobs advertised in the Midlands 2.49% 2.32% 2.49%
As % of the Job Titles category 2.58% 2.40% 2.58%
Number of salaries quoted 297 303 424
Midlands median annual salary £29,000 £29,500 £29,375
Median salary % change year-on-year -1.69% +0.43% +6.82%
10th Percentile £19,575 £20,000 £20,500
90th Percentile £43,000 £42,500 £45,000
England median annual salary £32,500 £30,500 £32,500
% change year-on-year +6.56% -6.15% +8.33%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Midlands
Permanent vacancies in the Midlands with a recognized job title 12,866 14,375 17,693
% of permanent IT jobs with a recognized job title 96.61% 96.80% 96.75%
Number of salaries quoted 10,156 11,989 13,980
Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £24,938 £24,000 £23,500
90th Percentile £67,500 £62,500 £62,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Support Engineer
Job Vacancy Trend in the Midlands

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for Support Engineer in the Midlands

Support Engineer
Salary Trend in the Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer in the Midlands.

Salary trend for Support Engineer in the Midlands

Support Engineer
Salary Histogram in the Midlands

The salary distribution of IT jobs citing Support Engineer in the Midlands over the 6 months to 15 October 2018.

Salary histogram for Support Engineer in the Midlands

Support Engineer
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the Midlands region over the 6 months to 15 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands -1 170 £27,750 -7.50% 32
East Midlands +15 162 £30,000 +9.09% 18
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the Midlands

For the 6 months to 15 October 2018, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Support Engineer in the job title.

1 199 (59.94%) Windows
2 171 (51.51%) Active Directory
3 148 (44.58%) Microsoft
4 92 (27.71%) Windows Server
5 90 (27.11%) Office 365
6 73 (21.99%) ITIL
7 72 (21.69%) Windows 7
8 70 (21.08%) VMware
9 69 (20.78%) DNS
10 65 (19.58%) MS Exchange
10 65 (19.58%) Windows 10
11 63 (18.98%) DHCP
12 61 (18.37%) Firewall
13 60 (18.07%) Microsoft Office
13 60 (18.07%) Windows Server 2012
14 56 (16.87%) TCP/IP
15 55 (16.57%) Cisco
16 54 (16.27%) WAN
16 54 (16.27%) Problem-Solving
17 48 (14.46%) Windows Server 2008
18 46 (13.86%) Microsoft Azure
19 45 (13.55%) VMware Infrastructure
19 45 (13.55%) Hyper-V
20 44 (13.25%) SLA
21 43 (12.95%) SQL
22 42 (12.65%) SQL Server
23 37 (11.14%) Service Management
23 37 (11.14%) LAN
23 37 (11.14%) Linux
24 36 (10.84%) SharePoint

Support Engineer Skill Set
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 65 (19.58%) MS Exchange
2 36 (10.84%) SharePoint
3 16 (4.82%) Exchange Server 2013
4 12 (3.61%) Exchange Server 2010
5 9 (2.71%) Tomcat
6 8 (2.41%) Apache
6 8 (2.41%) nginx
6 8 (2.41%) WebSphere
7 7 (2.11%) Exchange Server 2003
7 7 (2.11%) SAS
8 6 (1.81%) Exchange Server 2007
9 5 (1.51%) Confluence
9 5 (1.51%) Site Server
10 4 (1.20%) Blackberry Enterprise Server
11 3 (0.90%) Elasticsearch
12 2 (0.60%) IIS
13 1 (0.30%) BizTalk Server
13 1 (0.30%) SharePoint 2013
13 1 (0.30%) Skype for Business
Applications
1 60 (18.07%) Microsoft Office
2 7 (2.11%) SPSS
3 4 (1.20%) MS Visio
4 2 (0.60%) Microsoft Excel
5 1 (0.30%) Microsoft PowerPoint
5 1 (0.30%) Windchill
Business Applications
1 12 (3.61%) Remedy ITSM
2 4 (1.20%) Dynamics CRM
3 3 (0.90%) Dynamics AX
4 1 (0.30%) Infor M3
4 1 (0.30%) Oracle Applications
4 1 (0.30%) SAP S/4HANA
Cloud Services
1 90 (27.11%) Office 365
2 46 (13.86%) Microsoft Azure
3 25 (7.53%) Amazon AWS
4 15 (4.52%) Azure Active Directory
5 13 (3.92%) AWS CloudFormation
6 12 (3.61%) Amazon EC2
7 10 (3.01%) Amazon S3
8 9 (2.71%) G Suite
9 8 (2.41%) SaaS
10 7 (2.11%) Mimecast
11 2 (0.60%) Amazon CloudWatch
11 2 (0.60%) Cloud Computing
11 2 (0.60%) Dynamics 365
11 2 (0.60%) OneDrive
11 2 (0.60%) PaaS
11 2 (0.60%) Slack
11 2 (0.60%) Virtual Private Cloud
12 1 (0.30%) GitHub
12 1 (0.30%) Google Cloud Platform
12 1 (0.30%) IaaS
Communications & Networking
1 69 (20.78%) DNS
2 63 (18.98%) DHCP
3 61 (18.37%) Firewall
4 56 (16.87%) TCP/IP
5 54 (16.27%) WAN
6 37 (11.14%) LAN
7 31 (9.34%) Internet
8 28 (8.43%) VPN
9 21 (6.33%) VoIP
10 17 (5.12%) VLAN
10 17 (5.12%) Wireless
11 16 (4.82%) MPLS
12 15 (4.52%) SAN
13 13 (3.92%) BGP
14 12 (3.61%) OSPF
15 9 (2.71%) Broadband
15 9 (2.71%) Remote Desktop
16 7 (2.11%) HSRP
16 7 (2.11%) IPv6
16 7 (2.11%) Wi-Fi
Database & Business Intelligence
1 42 (12.65%) SQL Server
2 11 (3.31%) MySQL
3 10 (3.01%) Amazon RDS
4 8 (2.41%) PostgreSQL
4 8 (2.41%) SQL Server Integration Services
5 7 (2.11%) BusinessObjects
5 7 (2.11%) RDBMS
5 7 (2.11%) Relational Database
6 3 (0.90%) Data Warehouse
6 3 (0.90%) MongoDB
6 3 (0.90%) NoSQL
6 3 (0.90%) SQL Server 2016
7 2 (0.60%) Oracle Reports
7 2 (0.60%) SQL Server Reporting Services
8 1 (0.30%) Crystal Reports
8 1 (0.30%) DB2
8 1 (0.30%) SAP HANA
8 1 (0.30%) SQL Server 2008
8 1 (0.30%) SQL Server 2012
Development Applications
1 3 (0.90%) JIRA
2 2 (0.60%) Jenkins
2 2 (0.60%) Visual Studio Team System
3 1 (0.30%) Git (software)
3 1 (0.30%) GitLab
3 1 (0.30%) Hudson
3 1 (0.30%) Team Foundation Server
3 1 (0.30%) TestRail
General
1 32 (9.64%) Finance
1 32 (9.64%) Telecoms
2 21 (6.33%) Retail
3 17 (5.12%) Manufacturing
4 7 (2.11%) Games
5 2 (0.60%) Automotive
5 2 (0.60%) Back Office
5 2 (0.60%) Banking
5 2 (0.60%) Electronics
6 1 (0.30%) Avionics
Libraries, Frameworks & Software Standards
1 23 (6.93%) Java EE
2 16 (4.82%) CSS
2 16 (4.82%) HTML
3 14 (4.22%) XML
4 10 (3.01%) AngularJS
4 10 (3.01%) jQuery
4 10 (3.01%) React
5 8 (2.41%) Elastic Stack
5 8 (2.41%) Web Services
5 8 (2.41%) XSLT
6 7 (2.11%) Ajax
6 7 (2.11%) Hibernate
6 7 (2.11%) JSF
6 7 (2.11%) Spring
6 7 (2.11%) WSH
7 4 (1.20%) JSON
7 4 (1.20%) SOAP
8 3 (0.90%) FIX Protocol
8 3 (0.90%) LAMP
8 3 (0.90%) Middleware
Miscellaneous
1 30 (9.04%) Self-Motivation
2 22 (6.63%) Management Information System
3 16 (4.82%) Driving Licence
4 13 (3.92%) Computer Science
4 13 (3.92%) Enterprise Software
5 12 (3.61%) Clustering
6 11 (3.31%) Analytical Skills
7 10 (3.01%) Data Centre
8 8 (2.41%) Replication
8 8 (2.41%) Video Conferencing
9 7 (2.11%) HP Storage
10 4 (1.20%) Hybrid Cloud
11 3 (0.90%) EPoS
11 3 (0.90%) Handset
11 3 (0.90%) NHS
12 2 (0.60%) AS400
12 2 (0.60%) Blackberry
12 2 (0.60%) PKI
12 2 (0.60%) Smartphone
13 1 (0.30%) Blog
Operating Systems
1 199 (59.94%) Windows
2 92 (27.71%) Windows Server
3 72 (21.69%) Windows 7
4 65 (19.58%) Windows 10
5 60 (18.07%) Windows Server 2012
6 48 (14.46%) Windows Server 2008
7 37 (11.14%) Linux
8 22 (6.63%) Windows Server 2003
9 11 (3.31%) Windows 8
10 10 (3.01%) Mac OS
11 7 (2.11%) Windows XP
12 5 (1.51%) Mac OS X
13 4 (1.20%) Unix
14 3 (0.90%) CentOS
15 2 (0.60%) Android
15 2 (0.60%) Apple iOS
15 2 (0.60%) Red Hat Enterprise Linux
16 1 (0.30%) Debian
16 1 (0.30%) Fedora
16 1 (0.30%) SUSE
Processes & Methodologies
1 73 (21.99%) ITIL
2 54 (16.27%) Problem-Solving
3 37 (11.14%) Service Management
4 36 (10.84%) Infrastructure Engineering
5 33 (9.94%) ITIL V3
6 27 (8.13%) Agile Software Development
7 20 (6.02%) ITSM
8 17 (5.12%) Incident Management
8 17 (5.12%) Kanban
8 17 (5.12%) Scrum
9 15 (4.52%) Migration
10 14 (4.22%) Proactive Monitoring
11 13 (3.92%) Break/Fix
11 13 (3.92%) Mentoring
12 12 (3.61%) Mathematics
13 11 (3.31%) Mobile Device Management
13 11 (3.31%) Time Management
14 10 (3.01%) Analytics
14 10 (3.01%) Business Intelligence
14 10 (3.01%) DevOps
Programming Languages
1 43 (12.95%) SQL
2 28 (8.43%) Java
3 19 (5.72%) PowerShell
4 16 (4.82%) JavaScript
5 13 (3.92%) Python
6 11 (3.31%) PHP
7 9 (2.71%) Bash Shell
8 8 (2.41%) VBScript
9 7 (2.11%) T-SQL
10 6 (1.81%) PL/SQL
11 5 (1.51%) VB
12 1 (0.30%) C#
12 1 (0.30%) R
12 1 (0.30%) Ruby
Qualifications
1 30 (9.04%) Cisco Certification
1 30 (9.04%) Microsoft Certification
2 24 (7.23%) CCNA
3 21 (6.33%) Degree
4 17 (5.12%) CCNP
5 13 (3.92%) Computer Science Degree
5 13 (3.92%) MCP
5 13 (3.92%) MCSA
6 12 (3.61%) Master's Degree
6 12 (3.61%) Security Cleared
7 11 (3.31%) MCSE
7 11 (3.31%) SC Cleared
8 5 (1.51%) JNCIA
8 5 (1.51%) JNCIP
8 5 (1.51%) JNCIS
8 5 (1.51%) MCDST
9 4 (1.20%) HNC
10 3 (0.90%) MCITP
11 2 (0.60%) DV Cleared
11 2 (0.60%) ITIL Certification
Quality Assurance & Compliance
1 44 (13.25%) SLA
2 3 (0.90%) PMO
2 3 (0.90%) QA
3 2 (0.60%) ISO 9001
3 2 (0.60%) ISO/IEC 27001
4 1 (0.30%) ISO 14001
4 1 (0.30%) ISO/IEC 20000
4 1 (0.30%) Sarbanes-Oxley
System Software
1 171 (51.51%) Active Directory
2 45 (13.55%) Hyper-V
2 45 (13.55%) VMware Infrastructure
3 13 (3.92%) VMware ESXi
4 12 (3.61%) vSphere
5 6 (1.81%) Virtual Servers
6 5 (1.51%) Docker
6 5 (1.51%) Terminal Services
7 4 (1.20%) Virtual Machines
7 4 (1.20%) XenApp
8 2 (0.60%) Microsoft Virtual Server
9 1 (0.30%) VMware Server
9 1 (0.30%) XenDesktop
9 1 (0.30%) XenServer
Systems Management
1 25 (7.53%) SCCM
2 11 (3.31%) Ansible
2 11 (3.31%) Opscode Chef
2 11 (3.31%) Puppet
3 8 (2.41%) McAfee ePO
4 7 (2.11%) BMC PATROL
4 7 (2.11%) vCenter Server
5 6 (1.81%) Microsoft Clustering
6 5 (1.51%) Norton AntiVirus
7 4 (1.20%) Backup Exec
8 3 (0.90%) Cisco UCCE
8 3 (0.90%) Cisco UCCX
8 3 (0.90%) Microsoft Intune
8 3 (0.90%) SCOM
8 3 (0.90%) SCVMM
9 2 (0.60%) Failover Clustering
10 1 (0.30%) Kubernetes
10 1 (0.30%) Salt
10 1 (0.30%) Terraform
10 1 (0.30%) WSUS
Vendors
1 148 (44.58%) Microsoft
2 70 (21.08%) VMware
3 55 (16.57%) Cisco
4 32 (9.64%) Citrix
5 19 (5.72%) Veeam
6 16 (4.82%) HP
7 15 (4.52%) McAfee
8 12 (3.61%) Mitel
8 12 (3.61%) Remedy
9 10 (3.01%) Adobe
10 9 (2.71%) Apple
11 8 (2.41%) BMC
11 8 (2.41%) Juniper
11 8 (2.41%) Kaspersky
11 8 (2.41%) Sophos
11 8 (2.41%) WatchGuard
12 7 (2.11%) Dell
12 7 (2.11%) Google
12 7 (2.11%) Nimsoft
12 7 (2.11%) Tableau