Period
to 17 December 2017

The median annual salary for a Support Engineer was £29,000 in advertised job vacancies in the Midlands during the 6 months to 17 December 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
England > Midlands
6 months to
17 Dec 2017
Same period 2016 Same period 2015
Rank 133 121 131
Rank change year-on-year -12 +10 -13
Permanent jobs requiring a Support Engineer 345 424 378
As % of all permanent IT jobs advertised in the Midlands 2.26% 2.43% 2.11%
As % of the Job Titles category 2.33% 2.51% 2.17%
Number of salaries quoted 292 398 338
Midlands median annual salary £29,000 £30,000 £27,500
Median salary % change year-on-year -3.33% +9.09% -
10th Percentile £19,275 £20,850 £21,000
90th Percentile £42,651 £45,000 £42,500
England median annual salary £31,000 £32,000 £31,000
% change year-on-year -3.13% +3.23% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Midlands
Permanent vacancies in the Midlands with a recognized job title 14800 16901 17417
% of permanent IT jobs with a recognized job title 96.91% 96.82% 97.00%
Number of salaries quoted 12129 13439 14307
Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £23,750 £23,750 £23,750
90th Percentile £63,750 £62,500 £61,250
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Engineer
Job Vacancy Trend in the Midlands

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for Support Engineer in the Midlands

Support Engineer
Salary Trend in the Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer in the Midlands.

Salary trend for Support Engineer in the Midlands

Support Engineer
Salary Histogram in the Midlands

The salary distribution of IT jobs citing Support Engineer in the Midlands over the 6 months to 17 December 2017.

Salary histogram for Support Engineer in the Midlands

Support Engineer
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the Midlands region over the 6 months to 17 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands -26 200 £29,000 - 15
East Midlands -4 145 £29,000 -7.94% 7
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the Midlands

For the 6 months to 17 December 2017, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Midlands region featuring Support Engineer in the job title.

1 228 (66.09%) Windows
2 177 (51.30%) Active Directory
3 170 (49.28%) Microsoft
4 104 (30.14%) Windows Server
5 94 (27.25%) VMware
6 84 (24.35%) ITIL
7 73 (21.16%) Windows Server 2008
8 70 (20.29%) Hyper-V
8 70 (20.29%) SQL
9 69 (20.00%) Microsoft Office
10 68 (19.71%) Citrix
11 67 (19.42%) Windows Server 2012
12 66 (19.13%) Cisco
13 65 (18.84%) SQL Server
13 65 (18.84%) MS Exchange
13 65 (18.84%) VMware Infrastructure
14 64 (18.55%) Firewall
15 63 (18.26%) Windows 7
16 59 (17.10%) Office 365
17 52 (15.07%) TCP/IP
17 52 (15.07%) DNS
18 44 (12.75%) LAN
19 43 (12.46%) SLA
20 42 (12.17%) Windows 10
21 41 (11.88%) WAN
22 39 (11.30%) Cisco Certification
23 36 (10.43%) SCCM
23 36 (10.43%) DHCP
23 36 (10.43%) Linux
24 35 (10.14%) Windows Server 2003

Support Engineer Skill Set
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 65 (18.84%) MS Exchange
2 28 (8.12%) SharePoint
3 27 (7.83%) Exchange Server 2010
4 23 (6.67%) IIS
5 11 (3.19%) BizTalk Server
6 10 (2.90%) Exchange Server 2003
7 7 (2.03%) Skype for Business
8 6 (1.74%) SharePoint 2013
9 5 (1.45%) Exchange Server 2013
10 4 (1.16%) Apache
10 4 (1.16%) Exchange Server 2007
11 3 (0.87%) OpenStack
12 1 (0.29%) Confluence
12 1 (0.29%) IBM Domino
12 1 (0.29%) IBM Notes
12 1 (0.29%) WordPress
Applications
1 69 (20.00%) Microsoft Office
2 10 (2.90%) Microsoft Excel
3 5 (1.45%) Microsoft PowerPoint
4 1 (0.29%) EPLAN
Business Applications
1 10 (2.90%) Remedy ITSM
2 2 (0.58%) Workfront
3 1 (0.29%) JDE EnterpriseOne
3 1 (0.29%) Oracle Applications
3 1 (0.29%) Unit4 Business World
Cloud Services
1 59 (17.10%) Office 365
2 34 (9.86%) Microsoft Azure
3 9 (2.61%) Amazon AWS
4 5 (1.45%) Amazon EC2
4 5 (1.45%) AWS CloudFormation
5 4 (1.16%) OneDrive
6 2 (0.58%) Cloud Computing
6 2 (0.58%) SaaS
7 1 (0.29%) G Suite
Communications & Networking
1 64 (18.55%) Firewall
2 52 (15.07%) DNS
2 52 (15.07%) TCP/IP
3 44 (12.75%) LAN
4 41 (11.88%) WAN
5 36 (10.43%) DHCP
6 20 (5.80%) SAN
7 19 (5.51%) Internet
8 18 (5.22%) VoIP
9 16 (4.64%) VPN
10 15 (4.35%) Wireless
11 14 (4.06%) VLAN
12 13 (3.77%) Remote Desktop
13 11 (3.19%) Cisco ASA
13 11 (3.19%) MPLS
13 11 (3.19%) NAS
14 7 (2.03%) Network Security
14 7 (2.03%) Skype
15 6 (1.74%) Cisco PIX
16 4 (1.16%) DDNS
Database & Business Intelligence
1 65 (18.84%) SQL Server
2 13 (3.77%) MySQL
3 11 (3.19%) SQL Server 2014
4 8 (2.32%) SQL Server 2008
5 7 (2.03%) SQL Server 2005
6 6 (1.74%) Big Data
6 6 (1.74%) Relational Database
7 2 (0.58%) KDB
7 2 (0.58%) PostgreSQL
8 1 (0.29%) Amazon RDS
8 1 (0.29%) Apache Cassandra
8 1 (0.29%) NoSQL
8 1 (0.29%) Oracle Database
8 1 (0.29%) SQL Server 2012
8 1 (0.29%) SQL Server 2016
Development Applications
1 10 (2.90%) Team Foundation Server
2 4 (1.16%) Git (software)
3 3 (0.87%) Jenkins
4 2 (0.58%) GoCD
5 1 (0.29%) Atlassian Bamboo
5 1 (0.29%) JIRA
5 1 (0.29%) Maven
5 1 (0.29%) Sonatype Nexus
5 1 (0.29%) Subversion
5 1 (0.29%) Visual Studio
General
1 24 (6.96%) Telecoms
2 14 (4.06%) Manufacturing
3 10 (2.90%) Finance
4 5 (1.45%) Automotive
5 3 (0.87%) Legal
6 2 (0.58%) Advertising
6 2 (0.58%) Banking
7 1 (0.29%) Financial Institution
7 1 (0.29%) Games
7 1 (0.29%) Investment Banking
7 1 (0.29%) Local Government
7 1 (0.29%) Marketing
Libraries, Frameworks & Software Standards
1 30 (8.70%) .NET
2 12 (3.48%) CSS
2 12 (3.48%) HTML
3 11 (3.19%) Web Services
4 10 (2.90%) Ajax
4 10 (2.90%) ASP.NET Web API
4 10 (2.90%) Entity Framework
4 10 (2.90%) jQuery
4 10 (2.90%) WCF
5 7 (2.03%) Middleware
6 3 (0.87%) WAP
7 2 (0.58%) ASP.NET
7 2 (0.58%) JMS
7 2 (0.58%) LAMP
7 2 (0.58%) LEMP Stack
8 1 (0.29%) .NET Framework
8 1 (0.29%) Apache Flex
8 1 (0.29%) FIX Protocol
8 1 (0.29%) Software Packaging
8 1 (0.29%) XML
Miscellaneous
1 26 (7.54%) Analytical Skills
2 20 (5.80%) Clustering
2 20 (5.80%) Data Centre
3 17 (4.93%) Management Information System
4 16 (4.64%) Computer Science
5 15 (4.35%) Enterprise Storage
6 13 (3.77%) Analytical Mindset
7 10 (2.90%) Enterprise Software
7 10 (2.90%) SCADA
8 9 (2.61%) Public Cloud
9 8 (2.32%) Driving Licence
10 7 (2.03%) iPad
10 7 (2.03%) N-Tier
11 5 (1.45%) Video Conferencing
12 4 (1.16%) User Experience
13 2 (0.58%) Fat Client
13 2 (0.58%) Hybrid Cloud
13 2 (0.58%) Life Science
13 2 (0.58%) Linux Command Line
13 2 (0.58%) Thin Client
Operating Systems
1 228 (66.09%) Windows
2 104 (30.14%) Windows Server
3 73 (21.16%) Windows Server 2008
4 67 (19.42%) Windows Server 2012
5 63 (18.26%) Windows 7
6 42 (12.17%) Windows 10
7 36 (10.43%) Linux
8 35 (10.14%) Windows Server 2003
9 32 (9.28%) Windows 8
10 21 (6.09%) Windows XP
11 16 (4.64%) Unix
12 6 (1.74%) Android
13 5 (1.45%) Mac OS X
14 4 (1.16%) CentOS
15 3 (0.87%) Apple iOS
15 3 (0.87%) Red Hat Enterprise Linux
15 3 (0.87%) Windows 2000 Server
15 3 (0.87%) Windows Vista
16 2 (0.58%) Ubuntu
17 1 (0.29%) Windows Mobile
Processes & Methodologies
1 84 (24.35%) ITIL
2 30 (8.70%) Problem Management
3 24 (6.96%) Root Cause Analysis
4 21 (6.09%) Incident Management
5 19 (5.51%) Software Engineering
6 18 (5.22%) Agile Software Development
6 18 (5.22%) ITIL V3
6 18 (5.22%) Service Management
7 17 (4.93%) Change Management
8 15 (4.35%) Continuous Improvement
9 13 (3.77%) Customer Requirements
9 13 (3.77%) ITSM
10 11 (3.19%) Project Management
11 10 (2.90%) Line Management
11 10 (2.90%) MVC
11 10 (2.90%) Network Management
11 10 (2.90%) SOA
11 10 (2.90%) Supplier Management
12 9 (2.61%) OO
13 8 (2.32%) OOP
Programming Languages
1 70 (20.29%) SQL
2 32 (9.28%) C#
2 32 (9.28%) JavaScript
3 22 (6.38%) Java
4 19 (5.51%) PowerShell
5 15 (4.35%) VBScript
6 13 (3.77%) VB
7 11 (3.19%) Python
7 11 (3.19%) T-SQL
8 8 (2.32%) PL/SQL
9 5 (1.45%) C
9 5 (1.45%) Perl
9 5 (1.45%) Ruby
10 2 (0.58%) Bash Shell
11 1 (0.29%) PHP
11 1 (0.29%) VB.NET
11 1 (0.29%) VBA
Qualifications
1 39 (11.30%) Cisco Certification
2 33 (9.57%) Degree
3 32 (9.28%) CCNA
3 32 (9.28%) Microsoft Certification
4 19 (5.51%) CCNP
4 19 (5.51%) Security Cleared
5 17 (4.93%) SC Cleared
6 15 (4.35%) Computer Science Degree
7 13 (3.77%) MCP
7 13 (3.77%) MCSA
8 11 (3.19%) MCSE
9 6 (1.74%) HND
9 6 (1.74%) MCITP
10 4 (1.16%) Citrix Certification
10 4 (1.16%) ITIL Certification
11 3 (0.87%) CCIE
11 3 (0.87%) CCSA
12 2 (0.58%) CCSE
12 2 (0.58%) JNCIP
12 2 (0.58%) RHCT
Quality Assurance & Compliance
1 43 (12.46%) SLA
2 6 (1.74%) ISO/IEC 27001
3 1 (0.29%) ISO 9001
System Software
1 177 (51.30%) Active Directory
2 70 (20.29%) Hyper-V
3 65 (18.84%) VMware Infrastructure
4 20 (5.80%) Virtual Servers
5 14 (4.06%) Terminal Services
6 11 (3.19%) VMware ESXi
6 11 (3.19%) XenApp
7 9 (2.61%) Microsoft Virtual Server
7 9 (2.61%) Virtual Machines
8 5 (1.45%) Docker
8 5 (1.45%) vSphere
9 4 (1.16%) Xen
10 3 (0.87%) Microsoft App-V
10 3 (0.87%) UAG
10 3 (0.87%) vCloud
10 3 (0.87%) XenDesktop
11 2 (0.58%) VMware Workstation
12 1 (0.29%) Firmware
12 1 (0.29%) VMware Server
12 1 (0.29%) XenServer
Systems Management
1 36 (10.43%) SCCM
2 11 (3.19%) Microsoft Clustering
3 10 (2.90%) BMC PATROL
3 10 (2.90%) SCOM
4 8 (2.32%) Cisco CUCM
5 6 (1.74%) Ansible
5 6 (1.74%) Backup Exec
5 6 (1.74%) Norton AntiVirus
5 6 (1.74%) SCVMM
6 5 (1.45%) Opscode Chef
6 5 (1.45%) Puppet
6 5 (1.45%) Salt
7 4 (1.16%) NetBackup
8 3 (0.87%) Microsoft Data Protection Manager
8 3 (0.87%) Microsoft Intune
8 3 (0.87%) ThinApp
8 3 (0.87%) WSUS
9 2 (0.58%) CA Spectrum
9 2 (0.58%) Jamf Pro
9 2 (0.58%) Nagios
Vendors
1 170 (49.28%) Microsoft
2 94 (27.25%) VMware
3 68 (19.71%) Citrix
4 66 (19.13%) Cisco
5 23 (6.67%) Veeam
6 19 (5.51%) Dell
7 17 (4.93%) Symantec
8 16 (4.64%) BMC
8 16 (4.64%) CheckPoint
8 16 (4.64%) HP
8 16 (4.64%) Oracle
9 15 (4.35%) NetApp
10 14 (4.06%) Juniper
11 13 (3.77%) Remedy
12 10 (2.90%) Barracuda Networks
12 10 (2.90%) EqualLogic
12 10 (2.90%) Nimsoft
12 10 (2.90%) Sitecore
13 9 (2.61%) Apple
13 9 (2.61%) F5