Period
to 22 July 2018

The median annual salary for a Support Engineer was £29,000 in advertised job vacancies in the Midlands during the 6 months to 22 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
England > Midlands
6 months to
22 Jul 2018
Same period 2017 Same period 2016
Rank 116 164 116
Rank change year-on-year +48 -48 +23
Permanent jobs requiring a Support Engineer 379 290 481
As % of all permanent IT jobs advertised in the Midlands 2.64% 1.84% 2.53%
As % of the Job Titles category 2.72% 1.90% 2.62%
Number of salaries quoted 329 270 452
Midlands median annual salary £29,000 £28,750 £30,000
Median salary % change year-on-year +0.87% -4.17% +9.09%
10th Percentile £20,500 £20,500 £21,000
90th Percentile £45,250 £47,500 £44,975
England median annual salary £32,500 £31,500 £32,500
% change year-on-year +3.17% -3.08% +4.84%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Midlands
Permanent vacancies in the Midlands with a recognized job title 13,913 15,253 18,376
% of permanent IT jobs with a recognized job title 96.76% 96.89% 96.69%
Number of salaries quoted 11,139 12,713 14,688
Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £24,750 £24,500 £23,500
90th Percentile £65,000 £61,250 £62,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Engineer
Job Vacancy Trend in the Midlands

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for Support Engineer in the Midlands

Support Engineer
Salary Trend in the Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer in the Midlands.

Salary trend for Support Engineer in the Midlands

Support Engineer
Salary Histogram in the Midlands

The salary distribution of IT jobs citing Support Engineer in the Midlands over the 6 months to 22 July 2018.

Salary histogram for Support Engineer in the Midlands

Support Engineer
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the Midlands region over the 6 months to 22 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands +22 198 £27,500 -8.33% 15
East Midlands +59 181 £30,000 +17.65% 16
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the Midlands

For the 6 months to 22 July 2018, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Support Engineer in the job title.

1 207 (54.62%) Windows
2 193 (50.92%) Active Directory
3 162 (42.74%) Microsoft
4 105 (27.70%) Windows Server
5 100 (26.39%) ITIL
6 88 (23.22%) Office 365
7 77 (20.32%) Firewall
8 71 (18.73%) Problem-Solving
8 71 (18.73%) VMware
9 66 (17.41%) WAN
10 65 (17.15%) MS Exchange
11 64 (16.89%) Microsoft Office
11 64 (16.89%) DNS
11 64 (16.89%) Windows Server 2008
12 63 (16.62%) Microsoft Azure
12 63 (16.62%) Cisco
13 58 (15.30%) SQL
14 56 (14.78%) SQL Server
14 56 (14.78%) SLA
15 55 (14.51%) Windows 7
15 55 (14.51%) Windows Server 2012
16 54 (14.25%) TCP/IP
17 52 (13.72%) Citrix
18 49 (12.93%) SharePoint
18 49 (12.93%) Windows 10
19 48 (12.66%) DHCP
19 48 (12.66%) VMware Infrastructure
20 47 (12.40%) LAN
21 46 (12.14%) Microsoft Certification
22 44 (11.61%) Hyper-V

Support Engineer Skill Set
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 65 (17.15%) MS Exchange
2 49 (12.93%) SharePoint
3 14 (3.69%) IIS
4 13 (3.43%) Exchange Server 2010
5 12 (3.17%) Exchange Server 2013
6 11 (2.90%) MTS
7 5 (1.32%) Site Server
7 5 (1.32%) WebSphere
8 4 (1.06%) Blackberry Enterprise Server
9 3 (0.79%) BizTalk Server
9 3 (0.79%) Exchange Server 2003
9 3 (0.79%) Exchange Server 2007
9 3 (0.79%) SAS
10 2 (0.53%) Confluence
10 2 (0.53%) Skype for Business
11 1 (0.26%) Elasticsearch
11 1 (0.26%) Tomcat
Applications
1 64 (16.89%) Microsoft Office
2 9 (2.37%) Microsoft Excel
3 5 (1.32%) Microsoft PowerPoint
3 5 (1.32%) MS Visio
4 3 (0.79%) SPSS
5 1 (0.26%) Windchill
Business Applications
1 21 (5.54%) Remedy ITSM
2 3 (0.79%) Dynamics CRM
3 1 (0.26%) Dynamics AX
3 1 (0.26%) Infor M3
3 1 (0.26%) Oracle Applications
3 1 (0.26%) SAP S/4HANA
3 1 (0.26%) Visualfiles
Cloud Services
1 88 (23.22%) Office 365
2 63 (16.62%) Microsoft Azure
3 19 (5.01%) Amazon AWS
4 10 (2.64%) Azure Active Directory
5 7 (1.85%) Mimecast
6 6 (1.58%) SaaS
7 5 (1.32%) G Suite
8 3 (0.79%) Amazon EC2
8 3 (0.79%) AWS CloudFormation
8 3 (0.79%) Cloud Computing
8 3 (0.79%) OneDrive
9 2 (0.53%) Amazon CloudWatch
9 2 (0.53%) Google Cloud Platform
9 2 (0.53%) Slack
9 2 (0.53%) Virtual Private Cloud
10 1 (0.26%) CloudFront
10 1 (0.26%) GitHub
10 1 (0.26%) IaaS
10 1 (0.26%) IBM Cloud
10 1 (0.26%) PaaS
Communications & Networking
1 77 (20.32%) Firewall
2 66 (17.41%) WAN
3 64 (16.89%) DNS
4 54 (14.25%) TCP/IP
5 48 (12.66%) DHCP
6 47 (12.40%) LAN
7 32 (8.44%) VPN
8 30 (7.92%) Wireless
9 29 (7.65%) Internet
9 29 (7.65%) VoIP
10 23 (6.07%) SAN
11 19 (5.01%) VLAN
12 16 (4.22%) MPLS
13 12 (3.17%) BGP
14 11 (2.90%) OSPF
15 9 (2.37%) Broadband
15 9 (2.37%) Cisco ASA
16 8 (2.11%) IPv6
16 8 (2.11%) Wi-Fi
17 7 (1.85%) NAS
Database & Business Intelligence
1 56 (14.78%) SQL Server
2 15 (3.96%) SQL Server 2008
3 4 (1.06%) RDBMS
3 4 (1.06%) Relational Database
3 4 (1.06%) SQL Server 2012
3 4 (1.06%) SQL Server Integration Services
4 3 (0.79%) BusinessObjects
4 3 (0.79%) Data Warehouse
4 3 (0.79%) SQL Server 2016
5 2 (0.53%) SQL Server Reporting Services
6 1 (0.26%) Amazon RDS
6 1 (0.26%) Crystal Reports
6 1 (0.26%) DB2
6 1 (0.26%) MongoDB
6 1 (0.26%) MySQL
6 1 (0.26%) PostgreSQL
6 1 (0.26%) SAP HANA
6 1 (0.26%) SQL Server 2005
Development Applications
1 3 (0.79%) Jenkins
2 2 (0.53%) Visual Studio
2 2 (0.53%) Visual Studio Team System
3 1 (0.26%) Git (software)
3 1 (0.26%) GitLab
3 1 (0.26%) GoCD
3 1 (0.26%) Hudson
3 1 (0.26%) Team Foundation Server
3 1 (0.26%) TestRail
General
1 29 (7.65%) Telecoms
2 24 (6.33%) Finance
3 23 (6.07%) Manufacturing
4 15 (3.96%) Retail
5 8 (2.11%) Games
6 7 (1.85%) Marketing
7 3 (0.79%) Banking
8 2 (0.53%) Automotive
8 2 (0.53%) Legal
9 1 (0.26%) Avionics
9 1 (0.26%) Electronics
9 1 (0.26%) Law
Libraries, Frameworks & Software Standards
1 23 (6.07%) .NET
2 11 (2.90%) COM+
2 11 (2.90%) DCOM
3 8 (2.11%) Web Services
3 8 (2.11%) XML
4 7 (1.85%) WSH
4 7 (1.85%) XSLT
5 6 (1.58%) ASP.NET
6 5 (1.32%) Java EE
6 5 (1.32%) JSON
7 4 (1.06%) Ajax
7 4 (1.06%) Hibernate
7 4 (1.06%) JSF
7 4 (1.06%) Spring
8 3 (0.79%) SOAP
9 2 (0.53%) jQuery
9 2 (0.53%) Middleware
9 2 (0.53%) Software Packaging
9 2 (0.53%) Swagger
10 1 (0.26%) Elastic Stack
Miscellaneous
1 39 (10.29%) Self-Motivation
2 26 (6.86%) Enterprise Software
3 23 (6.07%) Management Information System
4 20 (5.28%) Driving Licence
5 16 (4.22%) Data Centre
6 13 (3.43%) Analytical Skills
6 13 (3.43%) Clustering
7 8 (2.11%) Replication
8 5 (1.32%) Hybrid Cloud
8 5 (1.32%) Video Conferencing
9 4 (1.06%) HP Storage
10 3 (0.79%) AS400
10 3 (0.79%) NHS
10 3 (0.79%) Private Cloud
10 3 (0.79%) Smartphone
11 2 (0.53%) Blackberry
11 2 (0.53%) EMC VNX
11 2 (0.53%) EPoS
11 2 (0.53%) Fintech
11 2 (0.53%) PKI
Operating Systems
1 207 (54.62%) Windows
2 105 (27.70%) Windows Server
3 64 (16.89%) Windows Server 2008
4 55 (14.51%) Windows 7
4 55 (14.51%) Windows Server 2012
5 49 (12.93%) Windows 10
6 25 (6.60%) Linux
7 19 (5.01%) Windows Server 2003
8 9 (2.37%) Mac OS
9 8 (2.11%) Android
9 8 (2.11%) Apple iOS
10 7 (1.85%) Unix
11 6 (1.58%) Red Hat Enterprise Linux
11 6 (1.58%) Windows 8
12 5 (1.32%) Mac OS X
13 4 (1.06%) Windows XP
14 2 (0.53%) Windows Vista
15 1 (0.26%) Fedora
15 1 (0.26%) Solaris
15 1 (0.26%) SUSE
Processes & Methodologies
1 100 (26.39%) ITIL
2 71 (18.73%) Problem-Solving
3 38 (10.03%) Service Management
4 35 (9.23%) ITIL V3
5 33 (8.71%) ITSM
6 30 (7.92%) Incident Management
7 24 (6.33%) Time Management
8 19 (5.01%) DevOps
9 18 (4.75%) Supplier Management
10 17 (4.49%) Customer Requirements
10 17 (4.49%) Migration
11 16 (4.22%) Disaster Recovery
12 15 (3.96%) Problem Management
13 14 (3.69%) Mentoring
14 13 (3.43%) Break/Fix
14 13 (3.43%) Mobile Device Management
15 12 (3.17%) Software Engineering
16 11 (2.90%) Agile Software Development
17 10 (2.64%) Data Protection
17 10 (2.64%) Root Cause Analysis
Programming Languages
1 58 (15.30%) SQL
2 40 (10.55%) PowerShell
3 21 (5.54%) C#
4 19 (5.01%) T-SQL
5 14 (3.69%) JavaScript
6 11 (2.90%) Java
7 10 (2.64%) VBScript
8 8 (2.11%) VB
9 6 (1.58%) VB.NET
10 5 (1.32%) PL/SQL
11 2 (0.53%) Bash Shell
11 2 (0.53%) Python
12 1 (0.26%) C
12 1 (0.26%) Jython
12 1 (0.26%) PHP
12 1 (0.26%) Ruby
12 1 (0.26%) Shell Script
Qualifications
1 46 (12.14%) Microsoft Certification
2 42 (11.08%) Cisco Certification
3 34 (8.97%) CCNA
4 26 (6.86%) MCSE
5 25 (6.60%) CCNP
6 24 (6.33%) Degree
7 22 (5.80%) Security Cleared
8 21 (5.54%) SC Cleared
9 20 (5.28%) MCSA
10 15 (3.96%) MCP
11 12 (3.17%) ITIL Certification
12 8 (2.11%) DBS Check
12 8 (2.11%) MCITP
13 7 (1.85%) MCDST
14 6 (1.58%) JNCIP
15 5 (1.32%) HNC
15 5 (1.32%) JNCIA
15 5 (1.32%) JNCIS
16 4 (1.06%) CCIE
16 4 (1.06%) HND
Quality Assurance & Compliance
1 56 (14.78%) SLA
2 3 (0.79%) QA
3 2 (0.53%) ISO/IEC 27001
3 2 (0.53%) PMO
4 1 (0.26%) GDPR
4 1 (0.26%) ISO 14001
4 1 (0.26%) ISO 9001
4 1 (0.26%) ISO/IEC 20000
4 1 (0.26%) PCI DSS
System Software
1 193 (50.92%) Active Directory
2 48 (12.66%) VMware Infrastructure
3 44 (11.61%) Hyper-V
4 14 (3.69%) VMware ESXi
5 13 (3.43%) vSphere
6 8 (2.11%) XenApp
7 6 (1.58%) Virtual Machines
8 5 (1.32%) Docker
8 5 (1.32%) Terminal Services
8 5 (1.32%) Virtual Servers
9 4 (1.06%) XenDesktop
10 3 (0.79%) Virtual Desktop
11 2 (0.53%) Microsoft Virtual Server
12 1 (0.26%) VMware Server
12 1 (0.26%) Xen
12 1 (0.26%) XenServer
Systems Management
1 32 (8.44%) SCCM
2 14 (3.69%) BMC PATROL
3 8 (2.11%) McAfee ePO
4 7 (1.85%) Microsoft Clustering
4 7 (1.85%) Microsoft Intune
5 6 (1.58%) Backup Exec
6 5 (1.32%) Norton AntiVirus
6 5 (1.32%) SCVMM
7 4 (1.06%) vCenter Server
8 3 (0.79%) Cisco UCCE
8 3 (0.79%) Cisco UCCX
8 3 (0.79%) SCOM
9 2 (0.53%) AirWatch
9 2 (0.53%) Ansible
9 2 (0.53%) Cisco CUCM
9 2 (0.53%) Failover Clustering
9 2 (0.53%) HP Data Protector
9 2 (0.53%) NetBackup
9 2 (0.53%) Tivoli Storage Manager
10 1 (0.26%) Kubernetes
Vendors
1 162 (42.74%) Microsoft
2 71 (18.73%) VMware
3 63 (16.62%) Cisco
4 52 (13.72%) Citrix
5 21 (5.54%) Remedy
6 17 (4.49%) Veeam
7 15 (3.96%) McAfee
8 14 (3.69%) Apple
8 14 (3.69%) BMC
8 14 (3.69%) Nimsoft
9 12 (3.17%) HP
10 10 (2.64%) Mitel
11 8 (2.11%) Acronis
11 8 (2.11%) Barracuda Networks
11 8 (2.11%) CheckPoint
11 8 (2.11%) Dell
11 8 (2.11%) Kaspersky
11 8 (2.11%) MobileIron
11 8 (2.11%) Red Hat
11 8 (2.11%) Symantec