Support Engineer Job Trends in the Midlands

Support Engineer
England > Midlands

The median Support Engineer salary in the Midlands is £37,500 per year, according to job vacancies posted during the 6 months leading to 22 November 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
22 Nov 2025
Same period 2024 Same period 2023
Rank 20 70 118
Rank change year-on-year +50 +48 +46
Permanent jobs requiring a Support Engineer 445 317 121
As % of all permanent jobs in the Midlands 7.47% 3.54% 2.40%
As % of the Job Titles category 8.07% 3.78% 2.51%
Number of salaries quoted 378 102 108
10th Percentile £25,750 £26,025 £25,675
25th Percentile £29,000 £28,500 £26,500
Median annual salary (50th Percentile) £37,500 £34,000 £32,500
Median % change year-on-year +10.29% +4.62% +1.56%
75th Percentile £42,500 £40,000 £41,188
90th Percentile £52,500 £43,750 £48,750
England median annual salary £37,500 £36,000 £35,000
% change year-on-year +4.17% +2.86% +6.06%

All Permanent IT Job Vacancies
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 5,511 8,376 4,816
% of permanent jobs with a recognized job title 92.47% 93.64% 95.37%
Number of salaries quoted 3,775 4,266 3,779
10th Percentile £27,250 £30,000 £26,500
25th Percentile £32,750 £37,500 £36,250
Median annual salary (50th Percentile) £46,500 £50,000 £50,000
Median % change year-on-year -7.00% - -
75th Percentile £65,000 £65,000 £63,750
90th Percentile £80,000 £78,125 £75,000
England median annual salary £54,500 £57,500 £60,000
% change year-on-year -5.22% -4.17% -

Support Engineer
Job Vacancy Trend in the Midlands

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title relative to all permanent IT jobs advertised in the Midlands.

Support Engineer job vacancy trend in the Midlands

Support Engineer
Salary Trend in the Midlands

Salary distribution trend for Support Engineer job vacancies in the Midlands.

Salary distribution trend for Support Engineer job vacancies in the Midlands

Support Engineer
Salary Histogram in the Midlands

Salary distribution for jobs citing Support Engineer in the Midlands over the 6 months to 22 November 2025.

Salary histogram for Support Engineer in the Midlands

Support Engineer
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the Midlands region over the 6 months to 22 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +53 247 £38,500 +2.67% 49
East Midlands +39 197 £35,000 +2.94% 26
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in the Midlands

For the 6 months to 22 November 2025, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Support Engineer in the job title.

1 182 (40.90%) Windows
2 177 (39.78%) Problem-Solving
3 144 (32.36%) Microsoft 365
4 138 (31.01%) Microsoft
5 127 (28.54%) Active Directory
6 108 (24.27%) Azure
7 92 (20.67%) Customer Service
8 82 (18.43%) Windows Server
9 81 (18.20%) Degree
10 72 (16.18%) DNS
11 64 (14.38%) DHCP
11 64 (14.38%) Firewall
12 62 (13.93%) Infrastructure Engineering
13 55 (12.36%) Entra ID
14 52 (11.69%) VMware
15 47 (10.56%) SharePoint
16 46 (10.34%) Cybersecurity
17 43 (9.66%) VMware Infrastructure
18 41 (9.21%) AWS
18 41 (9.21%) ITIL
19 40 (8.99%) Microsoft Exchange
19 40 (8.99%) Microsoft Intune
20 38 (8.54%) WAN
21 37 (8.31%) Incident Management
22 35 (7.87%) LAN
23 34 (7.64%) CRM
23 34 (7.64%) Microsoft Certification
24 33 (7.42%) Mentoring
25 32 (7.19%) Continuous Improvement
25 32 (7.19%) Linux

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in the Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 47 (10.56%) SharePoint
2 40 (8.99%) Microsoft Exchange
3 12 (2.70%) Confluence
4 9 (2.02%) Skype for Business
5 6 (1.35%) IIS
6 2 (0.45%) Exchange Server 2007
6 2 (0.45%) Exchange Server 2010
6 2 (0.45%) Exchange Server 2013
7 1 (0.22%) Appian
Applications
1 31 (6.97%) AutoCAD
2 29 (6.52%) Microsoft Office
3 18 (4.04%) SOLIDWORKS
4 11 (2.47%) Chatbot
5 5 (1.12%) EPLAN
Business Applications
1 21 (4.72%) Dynamics CRM
2 1 (0.22%) Dynamics AX
Cloud Services
1 144 (32.36%) Microsoft 365
2 108 (24.27%) Azure
3 55 (12.36%) Entra ID
4 41 (9.21%) AWS
5 25 (5.62%) SaaS
6 14 (3.15%) Amazon CloudWatch
7 12 (2.70%) GCP
8 11 (2.47%) Amazon EC2
8 11 (2.47%) Amazon ELB
8 11 (2.47%) Amazon Glacier
8 11 (2.47%) Amazon S3
8 11 (2.47%) AWS KMS
8 11 (2.47%) Virtual Private Cloud
9 9 (2.02%) Azure Sentinel
10 7 (1.57%) Dynamics 365
11 6 (1.35%) OneDrive
12 5 (1.12%) Cloud Computing
12 5 (1.12%) iPaaS
13 4 (0.90%) Azure Monitor
13 4 (0.90%) Serverless
Communications & Networking
1 72 (16.18%) DNS
2 64 (14.38%) DHCP
2 64 (14.38%) Firewall
3 38 (8.54%) WAN
4 35 (7.87%) LAN
5 29 (6.52%) VPN
6 19 (4.27%) TCP/IP
7 17 (3.82%) VLAN
8 12 (2.70%) Ethernet
8 12 (2.70%) VoIP
9 11 (2.47%) Wireless
10 10 (2.25%) ADSL
10 10 (2.25%) Wi-Fi
11 9 (2.02%) Internet
11 9 (2.02%) Skype
11 9 (2.02%) VDSL
12 8 (1.80%) SAN
13 7 (1.57%) Broadband
13 7 (1.57%) IP Telephony
13 7 (1.57%) PBX
Database & Business Intelligence
1 17 (3.82%) SQL Server
2 11 (2.47%) Amazon RDS
3 9 (2.02%) DTS
4 2 (0.45%) Power BI
5 1 (0.22%) MySQL
5 1 (0.22%) Relational Database
5 1 (0.22%) SQL Server Reporting Services
Development Applications
1 18 (4.04%) JIRA
2 11 (2.47%) Git
2 11 (2.47%) Jenkins
2 11 (2.47%) Vagrant
3 1 (0.22%) Sonatype Nexus
General
1 160 (35.96%) Social Skills
2 83 (18.65%) Manufacturing
3 40 (8.99%) Automotive
4 29 (6.52%) Aerospace
5 25 (5.62%) Inclusion and Diversity
6 23 (5.17%) Law
7 22 (4.94%) Public Sector
8 21 (4.72%) Analytical Skills
9 18 (4.04%) Pharmaceutical
10 15 (3.37%) Marketing
10 15 (3.37%) Retail
11 14 (3.15%) Organisational Skills
12 13 (2.92%) Telecoms
13 11 (2.47%) Advertising
14 10 (2.25%) Documentation Skills
15 7 (1.57%) Finance
16 5 (1.12%) Electronics
17 4 (0.90%) Legal
17 4 (0.90%) Local Government
18 3 (0.67%) Billing
Libraries, Frameworks & Software Standards
1 10 (2.25%) .NET
2 5 (1.12%) HTML
3 3 (0.67%) EDI
4 1 (0.22%) Ajax
4 1 (0.22%) AngularJS
4 1 (0.22%) CSS
4 1 (0.22%) Entity Framework
4 1 (0.22%) jQuery
4 1 (0.22%) JSON
4 1 (0.22%) KnockoutJS
4 1 (0.22%) OAuth
4 1 (0.22%) Razor View Engine
4 1 (0.22%) REST
4 1 (0.22%) SAML
4 1 (0.22%) SOAP
4 1 (0.22%) WCF
4 1 (0.22%) Web Services
4 1 (0.22%) XML
Miscellaneous
1 73 (16.40%) Driving Licence
2 52 (11.69%) Onboarding
3 31 (6.97%) Self-Motivation
4 16 (3.60%) Renewable Energy
5 15 (3.37%) Data Centre
6 11 (2.47%) FMCG
6 11 (2.47%) Replication
7 10 (2.25%) Analytical Mindset
8 9 (2.02%) CMDB
8 9 (2.02%) Video Conferencing
9 7 (1.57%) CCTV
10 6 (1.35%) SCADA
10 6 (1.35%) Security Posture
11 5 (1.12%) Clustering
11 5 (1.12%) Cyber Security Posture
11 5 (1.12%) Enterprise Software
11 5 (1.12%) Industrial Internet of Things
12 4 (0.90%) Smartphone
13 3 (0.67%) Data Protection Act
14 1 (0.22%) PDA
Operating Systems
1 182 (40.90%) Windows
2 82 (18.43%) Windows Server
3 32 (7.19%) Linux
4 26 (5.84%) Windows 10
5 13 (2.92%) VMS
6 12 (2.70%) Apple iOS
7 11 (2.47%) Mac OS
8 10 (2.25%) Windows Server 2008
9 8 (1.80%) Windows Server 2019
10 6 (1.35%) Android
11 5 (1.12%) Mac OS X
12 4 (0.90%) Windows Server 2016
13 2 (0.45%) Windows 7
13 2 (0.45%) Windows Server 2012
Processes & Methodologies
1 177 (39.78%) Problem-Solving
2 92 (20.67%) Customer Service
3 62 (13.93%) Infrastructure Engineering
4 46 (10.34%) Cybersecurity
5 41 (9.21%) ITIL
6 37 (8.31%) Incident Management
7 34 (7.64%) CRM
8 33 (7.42%) Mentoring
9 32 (7.19%) Continuous Improvement
10 27 (6.07%) Process Improvement
11 22 (4.94%) ITSM
12 21 (4.72%) Root Cause Analysis
13 20 (4.49%) DevOps
14 19 (4.27%) CAD
15 18 (4.04%) Proactive Monitoring
16 17 (3.82%) Computer Science
16 17 (3.82%) Logistics
16 17 (3.82%) Project Delivery
17 16 (3.60%) Configuration Management
18 15 (3.37%) Change Management
Programming Languages
1 31 (6.97%) PowerShell
2 29 (6.52%) SQL
3 20 (4.49%) Python
4 11 (2.47%) Groovy
4 11 (2.47%) VB
5 9 (2.02%) Java
6 7 (1.57%) C#
6 7 (1.57%) JavaScript
7 6 (1.35%) PHP
8 5 (1.12%) Ladder Logic
9 1 (0.22%) T-SQL
Qualifications
1 81 (18.20%) Degree
2 34 (7.64%) Microsoft Certification
3 24 (5.39%) MCP
4 23 (5.17%) Security Cleared
5 19 (4.27%) MCSA
5 19 (4.27%) MCSE
6 18 (4.04%) HNC
7 17 (3.82%) SC Cleared
8 12 (2.70%) Computer Science Degree
8 12 (2.70%) DBS Check
9 11 (2.47%) A+ Certification
9 11 (2.47%) CCNA
9 11 (2.47%) Cisco Certification
9 11 (2.47%) HND
10 9 (2.02%) City & Guilds
11 8 (1.80%) CCNP
12 6 (1.35%) Master's Degree
13 5 (1.12%) ITIL Foundation Certificate
14 4 (0.90%) ITIL Certification
15 1 (0.22%) NVQ Level 3
Quality Assurance & Compliance
1 25 (5.62%) SLA
2 12 (2.70%) Cyber Essentials
3 10 (2.25%) GDPR
4 7 (1.57%) Accessibility
4 7 (1.57%) ISO/IEC 27001
5 5 (1.12%) Cyber Essentials PLUS
5 5 (1.12%) PCI DSS
6 3 (0.67%) Sarbanes-Oxley
System Software
1 127 (28.54%) Active Directory
2 43 (9.66%) VMware Infrastructure
3 22 (4.94%) Hyper-V
4 11 (2.47%) DFS Replication
5 9 (2.02%) Virtual Desktop
6 5 (1.12%) Firmware
7 3 (0.67%) Virtual Machines
8 2 (0.45%) XenApp
9 1 (0.22%) BitLocker
9 1 (0.22%) VMware Server
Systems Management
1 40 (8.99%) Microsoft Intune
2 13 (2.92%) Ansible
2 13 (2.92%) Terraform
3 11 (2.47%) Grafana
3 11 (2.47%) Prometheus
4 9 (2.02%) Nagios
4 9 (2.02%) ZABBIX
5 6 (1.35%) Jamf Pro
6 5 (1.12%) Failover Clustering
7 4 (0.90%) Functional Safety
8 3 (0.67%) Autotask
8 3 (0.67%) FortiGate
8 3 (0.67%) SCCM
9 1 (0.22%) Kubernetes
9 1 (0.22%) MOM
9 1 (0.22%) Wonderware InTouch
Vendors
1 138 (31.01%) Microsoft
2 52 (11.69%) VMware
3 26 (5.84%) Cisco
3 26 (5.84%) Juniper
4 24 (5.39%) ServiceNow
5 15 (3.37%) Dell
6 13 (2.92%) McAfee
7 12 (2.70%) Google
8 11 (2.47%) Citrix
8 11 (2.47%) Darktrace
9 10 (2.25%) Samsung
10 9 (2.02%) BMC
10 9 (2.02%) Proofpoint
10 9 (2.02%) Red Hat
10 9 (2.02%) SolarWinds
10 9 (2.02%) Tanium
10 9 (2.02%) Trend Micro
11 8 (1.80%) HubSpot
11 8 (1.80%) Salesforce
11 8 (1.80%) WatchGuard