Period
to 19 November 2017

The median annual salary for a Technical Support was £30,000 in advertised job vacancies in the Midlands during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
England > Midlands
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 266 316 300
Rank change year-on-year +50 -16 -8
Permanent jobs requiring a Technical Support 120 104 121
As % of all permanent IT jobs advertised in the Midlands 0.79% 0.58% 0.65%
As % of the Job Titles category 0.82% 0.59% 0.67%
Number of salaries quoted 101 85 104
Midlands median annual salary £30,000 £27,500 £27,000
Median salary % change year-on-year +9.09% +1.85% -10.00%
10th Percentile £21,250 £21,000 £19,475
90th Percentile £48,750 £43,750 £46,313
England median annual salary £30,000 £30,000 £30,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Midlands
Permanent vacancies in the Midlands with a recognized job title 14708 17489 18005
% of permanent IT jobs with a recognized job title 96.70% 96.74% 96.85%
Number of salaries quoted 12135 13832 14824
Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £23,750 £23,750 £23,500
90th Percentile £62,781 £62,500 £61,250
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Technical Support
Job Vacancy Trend in the Midlands

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for Technical Support in the Midlands

Technical Support
Salary Trend in the Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in the Midlands.

Salary trend for Technical Support in the Midlands

Technical Support
Salary Histogram in the Midlands

The salary distribution of IT jobs citing Technical Support in the Midlands over the 6 months to 19 November 2017.

Salary histogram for Technical Support in the Midlands

Technical Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the Midlands region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands +42 90 £30,000 +9.09% 4
East Midlands +22 30 £36,500 +40.38% 5
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring IT Skills in the Midlands

For the 6 months to 19 November 2017, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Midlands region featuring Technical Support in the job title.

1 63 (52.50%) Windows
2 58 (48.33%) Microsoft
3 41 (34.17%) VMware
4 29 (24.17%) Degree
4 29 (24.17%) SQL
5 28 (23.33%) VMware Infrastructure
5 28 (23.33%) Windows Server
6 23 (19.17%) ITIL
6 23 (19.17%) MS Exchange
6 23 (19.17%) Windows Server 2008
7 22 (18.33%) Hyper-V
8 21 (17.50%) Internet
8 21 (17.50%) Office 365
9 20 (16.67%) Root Cause Analysis
9 20 (16.67%) Microsoft Certification
9 20 (16.67%) LAN
10 19 (15.83%) WAN
10 19 (15.83%) Firewall
10 19 (15.83%) Data Centre
11 18 (15.00%) Microsoft Azure
11 18 (15.00%) Active Directory
12 14 (11.67%) Linux
12 14 (11.67%) SCCM
13 13 (10.83%) Amazon AWS
13 13 (10.83%) TCP/IP
13 13 (10.83%) Service Management
13 13 (10.83%) Windows Server 2003
13 13 (10.83%) Exchange Server 2010
13 13 (10.83%) Windows Server 2012
14 12 (10.00%) Exchange Server 2013

Technical Support Skill Set
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (19.17%) MS Exchange
2 13 (10.83%) Exchange Server 2010
3 12 (10.00%) Exchange Server 2013
4 3 (2.50%) Exchange Server 2003
4 3 (2.50%) Gentran
4 3 (2.50%) IIS
5 2 (1.67%) SharePoint
6 1 (0.83%) Apache
6 1 (0.83%) Blackberry Enterprise Server
6 1 (0.83%) Confluence
6 1 (0.83%) JBoss
6 1 (0.83%) nginx
Applications
1 11 (9.17%) Microsoft Office
2 4 (3.33%) Photoshop
3 1 (0.83%) Microsoft Excel
3 1 (0.83%) Microsoft Project
Business Applications
1 5 (4.17%) Dynamics AX
2 1 (0.83%) NetSuite
Cloud Services
1 21 (17.50%) Office 365
2 18 (15.00%) Microsoft Azure
3 13 (10.83%) Amazon AWS
4 5 (4.17%) Amazon EC2
4 5 (4.17%) AWS CloudFormation
5 2 (1.67%) Dynamics 365
6 1 (0.83%) SaaS
Communications & Networking
1 21 (17.50%) Internet
2 20 (16.67%) LAN
3 19 (15.83%) Firewall
3 19 (15.83%) WAN
4 13 (10.83%) TCP/IP
5 12 (10.00%) DNS
6 9 (7.50%) DHCP
6 9 (7.50%) SAN
7 7 (5.83%) NAS
7 7 (5.83%) VLAN
7 7 (5.83%) VoIP
8 6 (5.00%) VPN
9 5 (4.17%) TETRA
10 4 (3.33%) DMZ
10 4 (3.33%) IPsec
10 4 (3.33%) Network Security
10 4 (3.33%) SSL
11 2 (1.67%) ADSL
11 2 (1.67%) SMTP
11 2 (1.67%) Wireless
Database & Business Intelligence
1 11 (9.17%) SQL Server
2 5 (4.17%) SQL Server 2012
2 5 (4.17%) SQL Server Reporting Services
3 4 (3.33%) SQL Server 2000
3 4 (3.33%) SQL Server 2008
3 4 (3.33%) SQL Server Analysis Services
3 4 (3.33%) SQL Server Integration Services
4 3 (2.50%) SQL Server 2005
5 2 (1.67%) Geospatial Data
5 2 (1.67%) GIS
6 1 (0.83%) Crystal Reports
6 1 (0.83%) Oracle Database
6 1 (0.83%) SQL Server 2014
Development Applications
1 1 (0.83%) JIRA
General
1 12 (10.00%) Retail
2 9 (7.50%) Telecoms
3 5 (4.17%) Finance
3 5 (4.17%) Manufacturing
4 4 (3.33%) Electronics
4 4 (3.33%) French Language
4 4 (3.33%) German Language
5 3 (2.50%) Local Government
5 3 (2.50%) Marketing
6 1 (0.83%) Advertising
6 1 (0.83%) Automotive
Libraries, Frameworks & Software Standards
1 6 (5.00%) WAP
2 5 (4.17%) .NET
Miscellaneous
1 19 (15.83%) Data Centre
2 10 (8.33%) Computer Science
3 9 (7.50%) Analytical Skills
3 9 (7.50%) Driving Licence
3 9 (7.50%) SCADA
4 8 (6.67%) Clustering
5 7 (5.83%) AS400
5 7 (5.83%) iSeries
6 5 (4.17%) Public Cloud
7 4 (3.33%) Enterprise Storage
7 4 (3.33%) Graphic Design
8 2 (1.67%) Fat Client
8 2 (1.67%) Smartphone
8 2 (1.67%) Thin Client
9 1 (0.83%) Blackberry
9 1 (0.83%) Blog
Operating Systems
1 63 (52.50%) Windows
2 28 (23.33%) Windows Server
3 23 (19.17%) Windows Server 2008
4 14 (11.67%) Linux
5 13 (10.83%) Windows Server 2003
5 13 (10.83%) Windows Server 2012
6 7 (5.83%) OS/400
6 7 (5.83%) Windows 10
6 7 (5.83%) Windows XP
7 6 (5.00%) Windows 7
8 5 (4.17%) Windows 8
9 3 (2.50%) Unix
9 3 (2.50%) Windows Vista
10 1 (0.83%) CentOS
10 1 (0.83%) Fedora
10 1 (0.83%) Mac OS X
10 1 (0.83%) SUSE
Processes & Methodologies
1 23 (19.17%) ITIL
2 20 (16.67%) Root Cause Analysis
3 13 (10.83%) Service Management
4 12 (10.00%) Change Management
4 12 (10.00%) Problem Management
4 12 (10.00%) Stakeholder Management
5 11 (9.17%) Agile Software Development
6 10 (8.33%) Continuous Improvement
6 10 (8.33%) Migration
6 10 (8.33%) Software Engineering
7 9 (7.50%) Service Delivery
8 8 (6.67%) PRINCE
8 8 (6.67%) Technical Architecture
9 7 (5.83%) Incident Management
9 7 (5.83%) Project Management
9 7 (5.83%) Time Management
9 7 (5.83%) Virtual Environments
10 6 (5.00%) Infrastructure Management
10 6 (5.00%) Mentoring
11 5 (4.17%) Cybersecurity
Programming Languages
1 29 (24.17%) SQL
2 11 (9.17%) PowerShell
3 7 (5.83%) RPG
4 5 (4.17%) Java
4 5 (4.17%) JavaScript
4 5 (4.17%) Perl
4 5 (4.17%) Python
4 5 (4.17%) Ruby
4 5 (4.17%) VBScript
4 5 (4.17%) X++
5 1 (0.83%) C
Qualifications
1 29 (24.17%) Degree
2 20 (16.67%) Microsoft Certification
3 12 (10.00%) ITIL Certification
4 11 (9.17%) MCSE
5 10 (8.33%) Computer Science Degree
5 10 (8.33%) MCITP
6 9 (7.50%) CCNA
6 9 (7.50%) Cisco Certification
6 9 (7.50%) MCSA
7 8 (6.67%) VCP5
7 8 (6.67%) VMware Certified Professional (VCP)
8 6 (5.00%) SC Cleared
8 6 (5.00%) Security Cleared
9 5 (4.17%) CESG Certified Professional
9 5 (4.17%) CISM
9 5 (4.17%) CISSP
10 4 (3.33%) HNC
11 3 (2.50%) DBS Check
11 3 (2.50%) MCP
Quality Assurance & Compliance
1 7 (5.83%) SLA
2 5 (4.17%) Cyber Essentials
2 5 (4.17%) GDPR
3 4 (3.33%) BS25999
3 4 (3.33%) ISO/IEC 20000
3 4 (3.33%) ISO/IEC 27001
System Software
1 28 (23.33%) VMware Infrastructure
2 22 (18.33%) Hyper-V
3 18 (15.00%) Active Directory
4 6 (5.00%) UAG
5 5 (4.17%) Docker
5 5 (4.17%) Virtual Machines
6 4 (3.33%) XenApp
7 2 (1.67%) BitLocker
7 2 (1.67%) Virtual Desktop
7 2 (1.67%) XenDesktop
7 2 (1.67%) XenServer
8 1 (0.83%) Firmware
8 1 (0.83%) Microsoft Virtual Server
8 1 (0.83%) Postfix
8 1 (0.83%) Virtual Servers
8 1 (0.83%) vSphere
Systems Management
1 14 (11.67%) SCCM
2 11 (9.17%) SCOM
3 8 (6.67%) Microsoft Clustering
4 6 (5.00%) Microsoft Data Protection Manager
4 6 (5.00%) WSUS
5 5 (4.17%) Ansible
5 5 (4.17%) Norton AntiVirus
5 5 (4.17%) Opscode Chef
5 5 (4.17%) Puppet
5 5 (4.17%) Salt
5 5 (4.17%) SCVMM
6 2 (1.67%) Backup Exec
6 2 (1.67%) Control-M
7 1 (0.83%) Nagios
7 1 (0.83%) Simpana
Vendors
1 58 (48.33%) Microsoft
2 41 (34.17%) VMware
3 10 (8.33%) Cisco
4 9 (7.50%) Citrix
5 7 (5.83%) BMC
5 7 (5.83%) Symantec
6 5 (4.17%) McAfee
6 5 (4.17%) NetApp
7 4 (3.33%) Adobe
7 4 (3.33%) Dell
7 4 (3.33%) EqualLogic
7 4 (3.33%) Motorola
8 3 (2.50%) AVG
8 3 (2.50%) Kofax
8 3 (2.50%) Sophos
8 3 (2.50%) Veeam
9 2 (1.67%) Apple
9 2 (1.67%) Becrypt
9 2 (1.67%) CheckPoint
9 2 (1.67%) Wyse