Technical Support Jobs in the Midlands

Technical Support
England > Midlands

The median Technical Support salary in the Midlands is £32,500 per year, according to job vacancies posted during the 6 months leading to 9 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
9 May 2025
Same period 2024 Same period 2023
Rank 199 149 283
Rank change year-on-year -50 +134 -39
Permanent jobs requiring a Technical Support 63 191 32
As % of all permanent jobs advertised in the Midlands 0.89% 1.61% 0.35%
As % of the Job Titles category 0.97% 1.71% 0.39%
Number of salaries quoted 51 149 20
10th Percentile £26,000 £22,888 £26,020
25th Percentile £27,375 £25,750 £26,192
Median annual salary (50th Percentile) £32,500 £30,000 £31,701
Median % change year-on-year +8.33% -5.37% +15.28%
75th Percentile £38,750 £37,500 £40,924
90th Percentile £42,500 £50,000 £47,935
England median annual salary £33,000 £33,500 £37,500
% change year-on-year -1.49% -10.67% +15.38%

All Permanent IT Job Vacancies
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 6,509 11,196 8,307
% of permanent jobs with a recognized job title 92.17% 94.29% 89.68%
Number of salaries quoted 2,841 8,341 4,661
10th Percentile £27,250 £26,250 £29,000
25th Percentile £33,750 £33,750 £37,500
Median annual salary (50th Percentile) £49,000 £47,500 £52,500
Median % change year-on-year +3.16% -9.52% +5.00%
75th Percentile £63,500 £60,741 £67,500
90th Percentile £75,000 £75,000 £77,500
England median annual salary £57,500 £53,500 £60,800
% change year-on-year +7.48% -12.01% +1.33%

Technical Support
Job Vacancy Trend in the Midlands

Job postings that featured Technical Support in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for Technical Support in the Midlands

Technical Support
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing Technical Support in the Midlands.

Salary trend for Technical Support in the Midlands

Technical Support
Salary Histogram in the Midlands

Salary distribution for jobs citing Technical Support in the Midlands over the 6 months to 9 May 2025.

Salary histogram for Technical Support in the Midlands

Technical Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the Midlands region over the 6 months to 9 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands -5 37 £31,335 -10.47% 18
East Midlands -14 26 £37,500 +33.93% 19
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 9 May 2025, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Technical Support in the job title.

1 34 (53.97%) Social Skills
2 17 (26.98%) Problem-Solving
3 16 (25.40%) Retail
3 16 (25.40%) Finance
4 13 (20.63%) Degree
4 13 (20.63%) Windows
5 11 (17.46%) Microsoft
6 10 (15.87%) Customer Service
7 8 (12.70%) Self-Motivation
7 8 (12.70%) Firewall
8 7 (11.11%) LAN
8 7 (11.11%) WAN
8 7 (11.11%) Cisco
8 7 (11.11%) Time Management
8 7 (11.11%) Data Centre
9 6 (9.52%) Data Entry
9 6 (9.52%) Proactive Monitoring
9 6 (9.52%) SIEM
9 6 (9.52%) Continuous Improvement
9 6 (9.52%) Line Management
9 6 (9.52%) Order Management
9 6 (9.52%) Inclusion and Diversity
9 6 (9.52%) B2B
9 6 (9.52%) SLA
9 6 (9.52%) Microsoft Office
9 6 (9.52%) Microsoft Excel
9 6 (9.52%) Dell
9 6 (9.52%) McAfee
9 6 (9.52%) Data Management
9 6 (9.52%) Juniper

Technical Support Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (1.59%) Microsoft Exchange
Applications
1 6 (9.52%) Microsoft Excel
1 6 (9.52%) Microsoft Office
2 4 (6.35%) Chatbot
Cloud Services
1 4 (6.35%) Microsoft 365
2 1 (1.59%) Azure
Communications & Networking
1 8 (12.70%) Firewall
2 7 (11.11%) LAN
2 7 (11.11%) WAN
3 1 (1.59%) DNS
General
1 34 (53.97%) Social Skills
2 16 (25.40%) Finance
2 16 (25.40%) Retail
3 6 (9.52%) Inclusion and Diversity
4 5 (7.94%) Documentation Skills
5 4 (6.35%) Polish Language
6 3 (4.76%) Analytical Skills
6 3 (4.76%) Organisational Skills
7 2 (3.17%) Arabic Language
7 2 (3.17%) Dutch Language
7 2 (3.17%) French Language
7 2 (3.17%) German Language
7 2 (3.17%) Italian Language
7 2 (3.17%) Japanese Language
7 2 (3.17%) Mandarin Language
7 2 (3.17%) Portuguese Language
7 2 (3.17%) Spanish Language
8 1 (1.59%) Automotive
8 1 (1.59%) Electronics
8 1 (1.59%) Telecoms
Miscellaneous
1 8 (12.70%) Self-Motivation
2 7 (11.11%) Data Centre
3 5 (7.94%) Management Information System
4 4 (6.35%) Onboarding
5 3 (4.76%) Analytical Mindset
5 3 (4.76%) Driving Licence
6 1 (1.59%) Client/Server
6 1 (1.59%) PlayStation
Operating Systems
1 13 (20.63%) Windows
2 2 (3.17%) Linux
2 2 (3.17%) Windows Server
3 1 (1.59%) Windows 10
Processes & Methodologies
1 17 (26.98%) Problem-Solving
2 10 (15.87%) Customer Service
3 7 (11.11%) Time Management
4 6 (9.52%) B2B
4 6 (9.52%) Continuous Improvement
4 6 (9.52%) Data Entry
4 6 (9.52%) Data Management
4 6 (9.52%) Line Management
4 6 (9.52%) Order Management
4 6 (9.52%) Proactive Monitoring
4 6 (9.52%) SIEM
5 5 (7.94%) Asset Management
5 5 (7.94%) Collaborative Working
5 5 (7.94%) Customer Experience
6 4 (6.35%) Business Intelligence
6 4 (6.35%) Conversational UI
6 4 (6.35%) Cybersecurity
6 4 (6.35%) Market Research
6 4 (6.35%) Process Improvement
6 4 (6.35%) Stakeholder Engagement
Programming Languages
1 2 (3.17%) C++
1 2 (3.17%) Python
Qualifications
1 13 (20.63%) Degree
2 5 (7.94%) MCSA
2 5 (7.94%) MCSE
2 5 (7.94%) Microsoft Certification
3 2 (3.17%) Master's Degree
3 2 (3.17%) PhD
Quality Assurance & Compliance
1 6 (9.52%) SLA
System Software
1 6 (9.52%) VMware Infrastructure
2 2 (3.17%) Active Directory
3 1 (1.59%) Hyper-V
Vendors
1 11 (17.46%) Microsoft
2 7 (11.11%) Cisco
3 6 (9.52%) Dell
3 6 (9.52%) Juniper
3 6 (9.52%) McAfee
3 6 (9.52%) VMware
4 3 (4.76%) Siemens