Period
to 12 November 2018

The median annual salary for a Technical Support was £29,522 in advertised job vacancies in the Midlands during the 6 months to 12 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
England > Midlands
6 months to
12 Nov 2018
Same period 2017 Same period 2016
Rank 221 272 329
Rank change year-on-year +51 +57 -35
Permanent jobs requiring a Technical Support 148 117 106
As % of all permanent IT jobs advertised in the Midlands 1.13% 0.77% 0.58%
As % of the Job Titles category 1.17% 0.79% 0.60%
Number of salaries quoted 109 99 86
Midlands median annual salary £29,522 £30,000 £27,500
Median salary % change year-on-year -1.60% +9.09% +1.85%
10th Percentile £19,200 £21,250 £21,000
90th Percentile £49,500 £50,275 £46,250
England median annual salary £31,000 £30,000 £30,000
% change year-on-year +3.33% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Midlands
Permanent vacancies in the Midlands with a recognized job title 12,618 14,727 17,727
% of permanent IT jobs with a recognized job title 96.40% 96.74% 96.82%
Number of salaries quoted 9,845 12,175 14,017
Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £24,750 £23,750 £23,750
90th Percentile £67,500 £62,500 £62,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +4.40%

Technical Support
Job Vacancy Trend in the Midlands

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for Technical Support in the Midlands

Technical Support
Salary Trend in the Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in the Midlands.

Salary trend for Technical Support in the Midlands

Technical Support
Salary Histogram in the Midlands

The salary distribution of IT jobs citing Technical Support in the Midlands over the 6 months to 12 November 2018.

Salary histogram for Technical Support in the Midlands

Technical Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the Midlands region over the 6 months to 12 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands +44 99 £27,500 -8.33% 16
East Midlands +27 49 £31,000 -15.07% 7
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring IT Skills in the Midlands

For the 6 months to 12 November 2018, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Technical Support in the job title.

1 79 (53.38%) Windows
2 66 (44.59%) Microsoft
3 47 (31.76%) ITIL
3 47 (31.76%) Windows Server
4 41 (27.70%) Active Directory
5 36 (24.32%) VMware
5 36 (24.32%) Hyper-V
6 34 (22.97%) Office 365
7 33 (22.30%) Firewall
7 33 (22.30%) DNS
8 31 (20.95%) DHCP
8 31 (20.95%) Data Centre
9 30 (20.27%) TCP/IP
10 29 (19.59%) VoIP
10 29 (19.59%) Self-Motivation
11 28 (18.92%) LAN
12 27 (18.24%) Linux
12 27 (18.24%) SQL Server
12 27 (18.24%) Internet
13 25 (16.89%) Telecoms
13 25 (16.89%) WAN
14 24 (16.22%) Microsoft Office
15 23 (15.54%) Cisco
16 22 (14.86%) SQL
16 22 (14.86%) Mac OS
17 20 (13.51%) VMware Infrastructure
17 20 (13.51%) MS Exchange
18 19 (12.84%) SLA
18 19 (12.84%) DSL
19 18 (12.16%) Service Delivery

Technical Support Skill Set
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (13.51%) MS Exchange
2 14 (9.46%) IIS
3 7 (4.73%) Elasticsearch
4 6 (4.05%) Exchange Server 2010
5 4 (2.70%) SharePoint
6 3 (2.03%) Confluence
6 3 (2.03%) Exchange Server 2007
7 2 (1.35%) Exchange Server 2013
8 1 (0.68%) Exchange Server 2003
8 1 (0.68%) Site Server
Applications
1 24 (16.22%) Microsoft Office
2 2 (1.35%) Microsoft Excel
3 1 (0.68%) MS Visio
Business Applications
1 2 (1.35%) Infor M3
1 2 (1.35%) Sage 200
2 1 (0.68%) Remedy ITSM
Cloud Services
1 34 (22.97%) Office 365
2 18 (12.16%) Microsoft Azure
3 6 (4.05%) Amazon AWS
4 5 (3.38%) G Suite
5 4 (2.70%) SaaS
6 3 (2.03%) PaaS
7 1 (0.68%) Mimecast
7 1 (0.68%) OneDrive
Communications & Networking
1 33 (22.30%) DNS
1 33 (22.30%) Firewall
2 31 (20.95%) DHCP
3 30 (20.27%) TCP/IP
4 29 (19.59%) VoIP
5 28 (18.92%) LAN
6 27 (18.24%) Internet
7 25 (16.89%) WAN
8 19 (12.84%) DSL
9 18 (12.16%) VLAN
10 14 (9.46%) VPN
11 11 (7.43%) OSPF
12 10 (6.76%) FTP
12 10 (6.76%) HTTP
12 10 (6.76%) Network Security
12 10 (6.76%) SSH
13 6 (4.05%) IP Telephony
14 4 (2.70%) Remote Desktop
15 3 (2.03%) Fibre Channel
15 3 (2.03%) iSCSI
Database & Business Intelligence
1 27 (18.24%) SQL Server
2 7 (4.73%) MongoDB
2 7 (4.73%) NoSQL
3 1 (0.68%) Oracle BI EE
3 1 (0.68%) Oracle Database
3 1 (0.68%) SQL Server 2014
Development Applications
1 3 (2.03%) JIRA
General
1 25 (16.89%) Telecoms
2 10 (6.76%) Finance
3 7 (4.73%) Manufacturing
4 4 (2.70%) Banking
4 4 (2.70%) Investment Banking
4 4 (2.70%) Retail
5 3 (2.03%) Back Office
5 3 (2.03%) Billing
6 2 (1.35%) Advertising
6 2 (1.35%) Games
7 1 (0.68%) Automotive
7 1 (0.68%) Electronics
Libraries, Frameworks & Software Standards
1 7 (4.73%) Kafka
1 7 (4.73%) Middleware
1 7 (4.73%) RabbitMQ
1 7 (4.73%) WSH
2 4 (2.70%) .NET
3 3 (2.03%) FIX Protocol
3 3 (2.03%) JSON
3 3 (2.03%) REST
3 3 (2.03%) SOAP
3 3 (2.03%) XML
4 2 (1.35%) CSS
4 2 (1.35%) HTML
5 1 (0.68%) ASP.NET
5 1 (0.68%) COM
5 1 (0.68%) LDAP
5 1 (0.68%) SAP BC
5 1 (0.68%) WAP
5 1 (0.68%) Web Dynpro
5 1 (0.68%) Web Services
Miscellaneous
1 31 (20.95%) Data Centre
2 29 (19.59%) Self-Motivation
3 15 (10.14%) Computer Science
4 5 (3.38%) Public Cloud
5 4 (2.70%) Internet of Things
5 4 (2.70%) Replication
6 3 (2.03%) Handset
6 3 (2.03%) VxBlock/Vblock
7 2 (1.35%) Analytical Skills
7 2 (1.35%) FMCG
8 1 (0.68%) Driving Licence
8 1 (0.68%) Management Information System
Operating Systems
1 79 (53.38%) Windows
2 47 (31.76%) Windows Server
3 27 (18.24%) Linux
4 22 (14.86%) Mac OS
5 18 (12.16%) Windows Server 2008
6 13 (8.78%) Windows 10
7 12 (8.11%) Windows 7
7 12 (8.11%) Windows Server 2012
8 10 (6.76%) Windows 8
9 7 (4.73%) CentOS
9 7 (4.73%) Windows Server 2003
10 4 (2.70%) Windows XP
11 3 (2.03%) VMS
11 3 (2.03%) Windows 2000
11 3 (2.03%) Windows NT
12 1 (0.68%) Unix
Processes & Methodologies
1 47 (31.76%) ITIL
2 18 (12.16%) Service Delivery
3 14 (9.46%) Problem-Solving
4 13 (8.78%) Software Engineering
5 12 (8.11%) Mentoring
6 11 (7.43%) Network Management
6 11 (7.43%) User Acceptance Testing
7 10 (6.76%) Matrix Management
8 9 (6.08%) Infrastructure Engineering
9 8 (5.41%) Mobile Device Management
10 7 (4.73%) Data Protection
10 7 (4.73%) Data Security
10 7 (4.73%) Time Management
11 6 (4.05%) Trend Analysis
12 5 (3.38%) Agile Software Development
12 5 (3.38%) Continuous Improvement
12 5 (3.38%) ERP
12 5 (3.38%) Project Management
12 5 (3.38%) Test Scripting
12 5 (3.38%) Validation
Programming Languages
1 22 (14.86%) SQL
2 7 (4.73%) PowerShell
2 7 (4.73%) VBScript
3 4 (2.70%) C#
4 3 (2.03%) VB
5 2 (1.35%) JavaScript
5 2 (1.35%) PL/SQL
6 1 (0.68%) C++
6 1 (0.68%) Java
Qualifications
1 17 (11.49%) Degree
2 13 (8.78%) Computer Science Degree
2 13 (8.78%) ITIL Certification
2 13 (8.78%) Microsoft Certification
3 9 (6.08%) MCSA
4 8 (5.41%) MCSE
5 4 (2.70%) VMware Certified Professional (VCP)
6 2 (1.35%) Master's Degree
7 1 (0.68%) CCNA
7 1 (0.68%) Cisco Certification
7 1 (0.68%) CISSP
7 1 (0.68%) CompTIA Security+
7 1 (0.68%) DBS Check
7 1 (0.68%) JNCIA
7 1 (0.68%) MCDST
7 1 (0.68%) MCITP
Quality Assurance & Compliance
1 19 (12.84%) SLA
2 1 (0.68%) ISO/IEC 27001
System Software
1 41 (27.70%) Active Directory
2 36 (24.32%) Hyper-V
3 20 (13.51%) VMware Infrastructure
4 12 (8.11%) vSphere
5 11 (7.43%) Firmware
5 11 (7.43%) XenServer
6 5 (3.38%) VMware ESXi
7 3 (2.03%) Docker
7 3 (2.03%) NFS
7 3 (2.03%) vCloud
8 2 (1.35%) Microsoft App-V
8 2 (1.35%) XenApp
8 2 (1.35%) XenDesktop
9 1 (0.68%) Terminal Services
9 1 (0.68%) Virtual Desktop
Systems Management
1 10 (6.76%) SCCM
2 7 (4.73%) McAfee ePO
3 5 (3.38%) vCenter Server
3 5 (3.38%) vMotion
4 3 (2.03%) NetBackup
4 3 (2.03%) WMI
5 2 (1.35%) SCVMM
6 1 (0.68%) Backup Exec
6 1 (0.68%) Norton AntiVirus
Vendors
1 66 (44.59%) Microsoft
2 36 (24.32%) VMware
3 23 (15.54%) Cisco
4 18 (12.16%) HP
5 14 (9.46%) Veeam
6 11 (7.43%) CheckPoint
6 11 (7.43%) Fortinet
6 11 (7.43%) Mitel
7 8 (5.41%) McAfee
8 6 (4.05%) Oracle
8 6 (4.05%) SAP
9 4 (2.70%) Dell
9 4 (2.70%) IBM
9 4 (2.70%) WatchGuard
10 3 (2.03%) EMC
10 3 (2.03%) NetApp
11 2 (1.35%) Citrix
11 2 (1.35%) PeopleSoft
11 2 (1.35%) Sage
11 2 (1.35%) Sophos