Technical Support Job Trends in the Midlands

Technical Support
England > Midlands

The median Technical Support salary in the Midlands is £42,500 per year, according to job vacancies posted during the 6 months leading to 15 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
15 May 2026
Same period 2025 Same period 2024
Rank 89 157 141
Rank change year-on-year +68 -16 +137
Permanent jobs requiring a Technical Support 219 65 192
As % of all permanent jobs in the Midlands 1.68% 1.29% 1.64%
As % of the Job Titles category 1.81% 1.42% 1.74%
Number of salaries quoted 146 53 150
10th Percentile £27,875 £26,250 £22,888
25th Percentile £30,000 £27,500 £25,750
Median annual salary (50th Percentile) £42,500 £33,000 £30,000
Median % change year-on-year +28.79% +10.00% -5.37%
75th Percentile £45,000 £38,750 £37,500
90th Percentile £55,000 £43,100 £50,000
England median annual salary £40,000 £33,500 £33,500
% change year-on-year +19.40% - -10.67%

All Permanent IT Job Roles
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 12,125 4,591 11,041
% of permanent jobs with a recognized job title 93.25% 91.22% 94.29%
Number of salaries quoted 7,775 2,730 8,325
10th Percentile £29,750 £27,000 £26,250
25th Percentile £36,250 £32,500 £33,750
Median annual salary (50th Percentile) £50,000 £50,000 £47,500
Median % change year-on-year - +5.26% -9.52%
75th Percentile £65,000 £63,750 £60,750
90th Percentile £81,250 £75,000 £75,000
England median annual salary £55,000 £58,000 £53,847
% change year-on-year -5.17% +7.71% -11.44%

Technical Support
Job Vacancy Trend in the Midlands

Historical trend showing the proportion of permanent IT job postings featuring 'Technical Support' in the job title relative to all permanent IT jobs advertised in the Midlands.

Technical Support job vacancy trend in the Midlands

Technical Support
Salary Trend in the Midlands

Salary distribution trend for Technical Support job vacancies in the Midlands.

Salary distribution trend for Technical Support job vacancies in the Midlands

Technical Support
Salary Histogram in the Midlands

Salary distribution for jobs citing Technical Support in the Midlands over the 6 months to 15 May 2026.

Salary histogram for Technical Support in the Midlands

Technical Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the Midlands region over the 6 months to 15 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +52 138 £42,500 +35.63% 11
East Midlands +28 81 £41,500 +10.67% 2
Technical Support
England

Technical Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in the Midlands

For the 6 months to 15 May 2026, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Technical Support in the job title.

1 55 (25.11%) Problem-Solving
2 43 (19.63%) Continuous Improvement
3 36 (16.44%) Customer Service
4 28 (12.79%) Windows
5 20 (9.13%) Root Cause Analysis
6 19 (8.68%) Microsoft Office
7 17 (7.76%) Presales
8 16 (7.31%) Degree
9 14 (6.39%) Cisco
9 14 (6.39%) Customer Experience
9 14 (6.39%) Decision-Making
9 14 (6.39%) Dell
9 14 (6.39%) Firewall
9 14 (6.39%) Juniper
9 14 (6.39%) LAN
9 14 (6.39%) McAfee
9 14 (6.39%) Proactive Monitoring
9 14 (6.39%) SIEM
9 14 (6.39%) SLA
9 14 (6.39%) VMware
9 14 (6.39%) VMware Infrastructure
9 14 (6.39%) WAN
9 14 (6.39%) Wireless
10 13 (5.94%) Microsoft
11 11 (5.02%) Ladder Logic
12 9 (4.11%) ITIL
12 9 (4.11%) Salesforce
12 9 (4.11%) Service Delivery
13 8 (3.65%) Time Management
14 7 (3.20%) Azure

Technical Support Skill Set
Co-Occurring Skills & Capabilities in the Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 1 (0.46%) IIS
Applications
1 19 (8.68%) Microsoft Office
Business Applications
1 5 (2.28%) Q-Pulse
Cloud Services
1 7 (3.20%) Azure
2 6 (2.74%) Entra ID
3 4 (1.83%) Microsoft 365
Communications & Networking
1 14 (6.39%) Firewall
1 14 (6.39%) LAN
1 14 (6.39%) WAN
1 14 (6.39%) Wireless
2 3 (1.37%) DHCP
2 3 (1.37%) DNS
Database & Business Intelligence
1 6 (2.74%) MySQL
Development Applications
1 4 (1.83%) JIRA
General
1 57 (26.03%) Social Skills
2 27 (12.33%) Manufacturing
3 13 (5.94%) Marketing
4 9 (4.11%) Analytical Skills
4 9 (4.11%) Legal
5 7 (3.20%) Retail
6 6 (2.74%) Electronics
7 5 (2.28%) Finance
7 5 (2.28%) Organisational Skills
7 5 (2.28%) Pharmaceutical
8 4 (1.83%) Agriculture
8 4 (1.83%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 1 (0.46%) LDAP
Miscellaneous
1 26 (11.87%) Driving Licence
2 14 (6.39%) Data Centre
3 7 (3.20%) Robotics
4 6 (2.74%) Self-Motivation
5 4 (1.83%) CAN bus
5 4 (1.83%) EPoS
6 3 (1.37%) FMCG
6 3 (1.37%) Management Information System
6 3 (1.37%) Onboarding
7 2 (0.91%) PKI
Operating Systems
1 28 (12.79%) Windows
2 6 (2.74%) Debian
2 6 (2.74%) Linux
3 2 (0.91%) Windows Server
Processes & Methodologies
1 55 (25.11%) Problem-Solving
2 43 (19.63%) Continuous Improvement
3 36 (16.44%) Customer Service
4 20 (9.13%) Root Cause Analysis
5 17 (7.76%) Presales
6 14 (6.39%) Customer Experience
6 14 (6.39%) Decision-Making
6 14 (6.39%) Proactive Monitoring
6 14 (6.39%) SIEM
7 9 (4.11%) ITIL
7 9 (4.11%) Service Delivery
8 8 (3.65%) Time Management
9 7 (3.20%) Collaborative Working
9 7 (3.20%) CRM
10 6 (2.74%) Cybersecurity
10 6 (2.74%) Logistics
10 6 (2.74%) Mathematics
11 5 (2.28%) Service Desk Management
11 5 (2.28%) Strategic Planning
11 5 (2.28%) Test Automation
Programming Languages
1 11 (5.02%) Ladder Logic
2 7 (3.20%) SQL
Qualifications
1 16 (7.31%) Degree
2 7 (3.20%) HNC
2 7 (3.20%) HND
3 2 (0.91%) A+ Certification
Quality Assurance & Compliance
1 14 (6.39%) SLA
2 5 (2.28%) COSHH
2 5 (2.28%) GMP
3 2 (0.91%) GDPR
System Software
1 14 (6.39%) VMware Infrastructure
2 5 (2.28%) Active Directory
Systems Management
1 5 (2.28%) Microsoft Intune
Vendors
1 14 (6.39%) Cisco
1 14 (6.39%) Dell
1 14 (6.39%) Juniper
1 14 (6.39%) McAfee
1 14 (6.39%) VMware
2 13 (5.94%) Microsoft
3 9 (4.11%) Salesforce
4 6 (2.74%) Siemens
5 5 (2.28%) ConnectWise