Period
to 22 January 2019

The median annual salary for a Technical Support was £29,522 in advertised job vacancies in the Midlands during the 6 months to 22 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
England > Midlands
6 months to
22 Jan 2019
Same period 2018 Same period 2017
Rank 236 279 306
Rank change year-on-year +43 +27 -7
Permanent jobs requiring a Technical Support 121 120 103
As % of all permanent IT jobs advertised in the Midlands 1.00% 0.80% 0.63%
As % of the Job Titles category 1.04% 0.82% 0.65%
Number of salaries quoted 86 100 89
Midlands median annual salary £29,522 £29,625 £27,000
Median salary % change year-on-year -0.35% +9.72% -
10th Percentile £19,500 £19,250 £18,300
90th Percentile £44,250 £46,250 £38,750
England median annual salary £31,250 £30,000 £28,500
% change year-on-year +4.17% +5.26% -5.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Midlands
Permanent vacancies in the Midlands with a recognized job title 11,595 14,581 15,929
% of permanent IT jobs with a recognized job title 95.91% 96.97% 97.00%
Number of salaries quoted 8,748 11,845 12,662
Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £25,000 £23,750 £23,750
90th Percentile £68,750 £65,000 £62,500
England median annual salary £51,000 £50,000 £47,500
% change year-on-year +2.00% +5.26% -

Technical Support
Job Vacancy Trend in the Midlands

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for Technical Support in the Midlands

Technical Support
Salary Trend in the Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in the Midlands.

Salary trend for Technical Support in the Midlands

Technical Support
Salary Histogram in the Midlands

The salary distribution of IT jobs citing Technical Support in the Midlands over the 6 months to 22 January 2019.

Salary histogram for Technical Support in the Midlands

Technical Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the Midlands region over the 6 months to 22 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands +31 86 £27,500 -8.33% 12
East Midlands +36 35 £32,500 +18.18% 8
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring IT Skills in the Midlands

For the 6 months to 22 January 2019, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Technical Support in the job title.

1 58 (47.93%) Windows
2 53 (43.80%) Microsoft
3 43 (35.54%) ITIL
4 34 (28.10%) Hyper-V
5 32 (26.45%) Windows Server
5 32 (26.45%) Firewall
6 31 (25.62%) Cisco
7 30 (24.79%) Data Centre
8 29 (23.97%) Linux
9 27 (22.31%) LAN
9 27 (22.31%) VMware
10 25 (20.66%) HP
11 24 (19.83%) WAN
12 23 (19.01%) Office 365
13 21 (17.36%) Degree
13 21 (17.36%) SLA
13 21 (17.36%) Active Directory
13 21 (17.36%) Microsoft Office
14 20 (16.53%) SQL Server
14 20 (16.53%) Microsoft Azure
15 19 (15.70%) Computer Science
15 19 (15.70%) Internet
16 18 (14.88%) TCP/IP
16 18 (14.88%) DNS
16 18 (14.88%) SQL
17 17 (14.05%) DHCP
17 17 (14.05%) ITIL Certification
18 15 (12.40%) Firmware
18 15 (12.40%) CheckPoint
18 15 (12.40%) OSPF

Technical Support Skill Set
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (9.09%) Elasticsearch
2 9 (7.44%) IIS
3 7 (5.79%) MS Exchange
4 4 (3.31%) Exchange Server 2010
5 3 (2.48%) Confluence
5 3 (2.48%) Exchange Server 2007
5 3 (2.48%) SharePoint
6 2 (1.65%) Exchange Server 2003
7 1 (0.83%) Exchange Server 2013
Applications
1 21 (17.36%) Microsoft Office
2 2 (1.65%) Microsoft Excel
3 1 (0.83%) MS Visio
Business Applications
1 2 (1.65%) Infor M3
2 1 (0.83%) Remedy ITSM
Cloud Services
1 23 (19.01%) Office 365
2 20 (16.53%) Microsoft Azure
3 9 (7.44%) Amazon AWS
4 4 (3.31%) SaaS
5 3 (2.48%) PaaS
6 2 (1.65%) G Suite
Communications & Networking
1 32 (26.45%) Firewall
2 27 (22.31%) LAN
3 24 (19.83%) WAN
4 19 (15.70%) Internet
5 18 (14.88%) DNS
5 18 (14.88%) TCP/IP
6 17 (14.05%) DHCP
7 15 (12.40%) OSPF
7 15 (12.40%) VoIP
8 12 (9.92%) DSL
9 11 (9.09%) VPN
10 9 (7.44%) FTP
10 9 (7.44%) HTTP
10 9 (7.44%) Network Security
10 9 (7.44%) SSH
10 9 (7.44%) VLAN
11 6 (4.96%) Fibre Channel
11 6 (4.96%) iSCSI
12 3 (2.48%) Extranet
13 2 (1.65%) SAN
Database & Business Intelligence
1 20 (16.53%) SQL Server
2 11 (9.09%) MongoDB
2 11 (9.09%) NoSQL
3 1 (0.83%) Oracle BI EE
3 1 (0.83%) Oracle Database
Development Applications
1 3 (2.48%) JIRA
General
1 12 (9.92%) Telecoms
2 10 (8.26%) Finance
3 8 (6.61%) Banking
3 8 (6.61%) Investment Banking
4 6 (4.96%) Billing
4 6 (4.96%) Manufacturing
5 3 (2.48%) Back Office
6 2 (1.65%) Games
7 1 (0.83%) Retail
Libraries, Frameworks & Software Standards
1 11 (9.09%) Apache NiFi
1 11 (9.09%) Kafka
1 11 (9.09%) Middleware
1 11 (9.09%) RabbitMQ
2 3 (2.48%) FIX Protocol
2 3 (2.48%) JSON
2 3 (2.48%) REST
2 3 (2.48%) SOAP
2 3 (2.48%) XML
3 2 (1.65%) LDAP
4 1 (0.83%) SAP BC
4 1 (0.83%) WAP
4 1 (0.83%) Web Dynpro
Miscellaneous
1 30 (24.79%) Data Centre
2 14 (11.57%) Self-Motivation
3 6 (4.96%) Public Cloud
3 6 (4.96%) VxBlock/Vblock
4 4 (3.31%) Analytical Skills
4 4 (3.31%) Internet of Things
5 3 (2.48%) Handset
6 2 (1.65%) FMCG
6 2 (1.65%) Replication
6 2 (1.65%) Virtual Team
7 1 (0.83%) Greenfield Project
Operating Systems
1 58 (47.93%) Windows
2 32 (26.45%) Windows Server
3 29 (23.97%) Linux
4 14 (11.57%) Mac OS
4 14 (11.57%) Windows 10
4 14 (11.57%) Windows 8
5 11 (9.09%) CentOS
5 11 (9.09%) Windows 7
5 11 (9.09%) Windows Server 2003
6 10 (8.26%) Windows Server 2008
6 10 (8.26%) Windows Server 2012
7 6 (4.96%) VMS
7 6 (4.96%) Windows 2000
7 6 (4.96%) Windows NT
8 3 (2.48%) Windows XP
Processes & Methodologies
1 43 (35.54%) ITIL
2 19 (15.70%) Computer Science
3 15 (12.40%) Network Management
3 15 (12.40%) Software Engineering
4 10 (8.26%) Service Delivery
4 10 (8.26%) User Acceptance Testing
5 9 (7.44%) Mentoring
6 8 (6.61%) Data Management
6 8 (6.61%) Use Case
7 7 (5.79%) ITIL V3
7 7 (5.79%) Matrix Management
8 6 (4.96%) Desktop Virtualisation
8 6 (4.96%) Migration
8 6 (4.96%) Problem-Solving
9 5 (4.13%) Agile Software Development
9 5 (4.13%) Test Scripting
9 5 (4.13%) Validation
10 4 (3.31%) Incident Management
10 4 (3.31%) Mathematics
10 4 (3.31%) Physics
Programming Languages
1 18 (14.88%) SQL
2 6 (4.96%) VB
3 2 (1.65%) PL/SQL
4 1 (0.83%) C#
4 1 (0.83%) C++
4 1 (0.83%) Java
Qualifications
1 21 (17.36%) Degree
2 17 (14.05%) ITIL Certification
3 15 (12.40%) Computer Science Degree
4 8 (6.61%) Microsoft Certification
5 7 (5.79%) VMware Certified Professional (VCP)
6 6 (4.96%) MCSA
6 6 (4.96%) MCSE
7 2 (1.65%) Master's Degree
7 2 (1.65%) MCITP
8 1 (0.83%) CCNA
8 1 (0.83%) Cisco Certification
8 1 (0.83%) CISSP
8 1 (0.83%) CompTIA Security+
8 1 (0.83%) DBS Check
8 1 (0.83%) JNCIA
Quality Assurance & Compliance
1 21 (17.36%) SLA
System Software
1 34 (28.10%) Hyper-V
2 21 (17.36%) Active Directory
3 15 (12.40%) Firmware
3 15 (12.40%) VMware Infrastructure
4 10 (8.26%) XenServer
5 6 (4.96%) NFS
5 6 (4.96%) vCloud
5 6 (4.96%) VMware ESXi
5 6 (4.96%) vSphere
6 3 (2.48%) Docker
7 1 (0.83%) Virtual Desktop
Systems Management
1 6 (4.96%) NetBackup
1 6 (4.96%) vCenter Server
1 6 (4.96%) vMotion
1 6 (4.96%) WMI
2 3 (2.48%) SCCM
3 1 (0.83%) AirWatch
3 1 (0.83%) Backup Exec
Vendors
1 53 (43.80%) Microsoft
2 31 (25.62%) Cisco
3 27 (22.31%) VMware
4 25 (20.66%) HP
5 15 (12.40%) CheckPoint
5 15 (12.40%) Fortinet
6 8 (6.61%) Oracle
6 8 (6.61%) Veeam
7 7 (5.79%) Dell
7 7 (5.79%) IBM
8 6 (4.96%) EMC
8 6 (4.96%) NetApp
8 6 (4.96%) SAP
9 4 (3.31%) Citrix
9 4 (3.31%) Mitel
10 3 (2.48%) WatchGuard
11 2 (1.65%) Avaya
11 2 (1.65%) Infor
11 2 (1.65%) PeopleSoft
12 1 (0.83%) Symantec