Period
to 17 November 2018

The median annual salary for a Service Desk Analyst was £21,750 in advertised job vacancies in the Midlands during the 6 months to 17 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England > Midlands
6 months to
17 Nov 2018
Same period 2017 Same period 2016
Rank 262 240 261
Rank change year-on-year -22 +21 +14
Permanent jobs requiring a Service Desk Analyst 111 157 184
As % of all permanent IT jobs advertised in the Midlands 0.85% 1.02% 1.01%
As % of the Job Titles category 0.88% 1.05% 1.04%
Number of salaries quoted 88 125 152
Midlands median annual salary £21,750 £20,000 £21,250
Median salary % change year-on-year +8.75% -5.88% +1.19%
10th Percentile £18,000 £16,800 £17,500
90th Percentile £30,798 £27,400 £28,000
England median annual salary £24,000 £23,500 £24,000
% change year-on-year +2.13% -2.08% +2.13%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Midlands
Permanent vacancies in the Midlands with a recognized job title 12,645 14,929 17,652
% of permanent IT jobs with a recognized job title 96.38% 96.73% 96.80%
Number of salaries quoted 9,837 12,337 13,968
Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £24,750 £23,750 £23,750
90th Percentile £67,500 £62,500 £62,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +3.26%

Service Desk Analyst
Job Vacancy Trend in the Midlands

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for Service Desk Analyst in the Midlands

Service Desk Analyst
Salary Trend in the Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in the Midlands.

Salary trend for Service Desk Analyst in the Midlands

Service Desk Analyst
Salary Histogram in the Midlands

The salary distribution of IT jobs citing Service Desk Analyst in the Midlands over the 6 months to 17 November 2018.

Salary histogram for Service Desk Analyst in the Midlands

Service Desk Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Midlands region over the 6 months to 17 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands -11 59 £22,500 +12.50% 5
East Midlands +16 52 £21,000 +5.00% 7
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the Midlands

For the 6 months to 17 November 2018, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Service Desk Analyst in the job title.

1 75 (67.57%) ITIL
2 57 (51.35%) Microsoft
3 53 (47.75%) Windows
4 39 (35.14%) Active Directory
5 32 (28.83%) SLA
6 28 (25.23%) Incident Management
7 27 (24.32%) Microsoft Office
8 25 (22.52%) Windows 7
9 21 (18.92%) Service Management
9 21 (18.92%) Windows Server
10 19 (17.12%) Windows 10
11 17 (15.32%) Analytical Skills
11 17 (15.32%) Office 365
12 16 (14.41%) ITSM
12 16 (14.41%) Oracle
13 15 (13.51%) ITIL Certification
13 15 (13.51%) ITIL V3
14 14 (12.61%) Service Delivery
15 13 (11.71%) Cisco
15 13 (11.71%) Citrix
16 12 (10.81%) SCCM
17 11 (9.91%) SC Cleared
17 11 (9.91%) Security Cleared
17 11 (9.91%) Remedy
17 11 (9.91%) Windows Server 2012
18 10 (9.01%) Remedy ITSM
19 9 (8.11%) MCP
20 8 (7.21%) Firewall
20 8 (7.21%) Self-Motivation
21 7 (6.31%) Publishing

Service Desk Analyst Skill Set
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (6.31%) MS Exchange
2 5 (4.50%) Exchange Server 2013
3 2 (1.80%) IBM Notes
3 2 (1.80%) Quickr
4 1 (0.90%) Exchange Server 2010
4 1 (0.90%) SharePoint
Applications
1 27 (24.32%) Microsoft Office
2 4 (3.60%) Microsoft Excel
3 3 (2.70%) Microsoft PowerPoint
4 1 (0.90%) Spreadsheet
Business Applications
1 10 (9.01%) Remedy ITSM
2 1 (0.90%) Dynamics NAV
2 1 (0.90%) Oracle Applications
Cloud Services
1 17 (15.32%) Office 365
2 6 (5.41%) Microsoft Azure
Communications & Networking
1 8 (7.21%) Firewall
2 7 (6.31%) DHCP
2 7 (6.31%) DNS
2 7 (6.31%) LAN
2 7 (6.31%) VPN
2 7 (6.31%) WAN
3 6 (5.41%) TCP/IP
4 3 (2.70%) Internet
5 2 (1.80%) SMS
5 2 (1.80%) VoIP
5 2 (1.80%) Wireless
6 1 (0.90%) Broadband
6 1 (0.90%) Intranet
6 1 (0.90%) IP Telephony
6 1 (0.90%) Unified Communications
Database & Business Intelligence
1 4 (3.60%) Oracle Reports
2 2 (1.80%) Oracle Database
3 1 (0.90%) SQL Server
Development Applications
1 1 (0.90%) JIRA
General
1 7 (6.31%) Publishing
2 6 (5.41%) Finance
2 6 (5.41%) Retail
2 6 (5.41%) Telecoms
3 5 (4.50%) Games
4 2 (1.80%) French Language
5 1 (0.90%) Advertising
5 1 (0.90%) Law
5 1 (0.90%) Legal
Miscellaneous
1 17 (15.32%) Analytical Skills
2 8 (7.21%) Self-Motivation
3 5 (4.50%) Data Centre
4 3 (2.70%) Management Information System
5 2 (1.80%) CMDB
5 2 (1.80%) Driving Licence
5 2 (1.80%) iPhone
5 2 (1.80%) Smart Meter
6 1 (0.90%) Blackberry
6 1 (0.90%) Fat Client
6 1 (0.90%) iPad
6 1 (0.90%) Smartphone
6 1 (0.90%) Thin Client
6 1 (0.90%) Video Conferencing
Operating Systems
1 53 (47.75%) Windows
2 25 (22.52%) Windows 7
3 21 (18.92%) Windows Server
4 19 (17.12%) Windows 10
5 11 (9.91%) Windows Server 2012
6 4 (3.60%) Windows Server 2008
7 3 (2.70%) Linux
7 3 (2.70%) Windows 8
8 2 (1.80%) Mac OS X
8 2 (1.80%) Unix
9 1 (0.90%) Android
9 1 (0.90%) Mac OS
9 1 (0.90%) Windows Server 2003
9 1 (0.90%) Windows XP
Processes & Methodologies
1 75 (67.57%) ITIL
2 28 (25.23%) Incident Management
3 21 (18.92%) Service Management
4 16 (14.41%) ITSM
5 15 (13.51%) ITIL V3
6 14 (12.61%) Service Delivery
7 6 (5.41%) Line Management
8 4 (3.60%) Asset Management
8 4 (3.60%) B2B
8 4 (3.60%) Change Management
8 4 (3.60%) Data Centre Operations
9 3 (2.70%) Data Protection
9 3 (2.70%) Disaster Recovery
9 3 (2.70%) Problem-Solving
10 2 (1.80%) Antivirus Management
10 2 (1.80%) Coaching
10 2 (1.80%) Configuration Management
10 2 (1.80%) High Availability
10 2 (1.80%) Identity Management
10 2 (1.80%) Server Monitoring
Programming Languages
1 5 (4.50%) SQL
2 1 (0.90%) C
Qualifications
1 15 (13.51%) ITIL Certification
2 11 (9.91%) SC Cleared
2 11 (9.91%) Security Cleared
3 9 (8.11%) MCP
4 6 (5.41%) Microsoft Certification
5 5 (4.50%) MCSA
6 4 (3.60%) CCNA
6 4 (3.60%) Cisco Certification
7 2 (1.80%) Degree
8 1 (0.90%) HND
Quality Assurance & Compliance
1 32 (28.83%) SLA
System Software
1 39 (35.14%) Active Directory
2 6 (5.41%) Hyper-V
2 6 (5.41%) VMware Infrastructure
Systems Management
1 12 (10.81%) SCCM
2 2 (1.80%) NetBackup
2 2 (1.80%) SCOM
3 1 (0.90%) Backup Exec
3 1 (0.90%) Systems Management Server (SMS)
3 1 (0.90%) WSUS
Vendors
1 57 (51.35%) Microsoft
2 16 (14.41%) Oracle
3 13 (11.71%) Cisco
3 13 (11.71%) Citrix
4 11 (9.91%) Remedy
5 6 (5.41%) VMware
6 2 (1.80%) Ivanti
6 2 (1.80%) Lotus
6 2 (1.80%) ServiceNow
7 1 (0.90%) Dell
7 1 (0.90%) Juniper
7 1 (0.90%) SonicWALL
7 1 (0.90%) Sony
7 1 (0.90%) Symantec
7 1 (0.90%) Veeam