Period
to 22 January 2019

The median annual salary for a Service Desk Analyst was £21,750 in advertised job vacancies in the Midlands during the 6 months to 22 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England > Midlands
6 months to
22 Jan 2019
Same period 2018 Same period 2017
Rank 265 253 262
Rank change year-on-year -12 +9 -15
Permanent jobs requiring a Service Desk Analyst 88 151 149
As % of all permanent IT jobs advertised in the Midlands 0.73% 1.00% 0.91%
As % of the Job Titles category 0.76% 1.04% 0.94%
Number of salaries quoted 66 120 126
Midlands median annual salary £21,750 £20,000 £21,000
Median salary % change year-on-year +8.75% -4.76% +5.00%
10th Percentile £17,875 £16,875 £17,500
90th Percentile £31,500 £27,600 £27,500
England median annual salary £24,000 £24,000 £24,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Midlands
Permanent vacancies in the Midlands with a recognized job title 11,595 14,581 15,929
% of permanent IT jobs with a recognized job title 95.91% 96.97% 97.00%
Number of salaries quoted 8,748 11,845 12,662
Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £25,000 £23,750 £23,750
90th Percentile £68,750 £65,000 £62,500
England median annual salary £51,000 £50,000 £47,500
% change year-on-year +2.00% +5.26% -

Service Desk Analyst
Job Vacancy Trend in the Midlands

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for Service Desk Analyst in the Midlands

Service Desk Analyst
Salary Trend in the Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in the Midlands.

Salary trend for Service Desk Analyst in the Midlands

Service Desk Analyst
Salary Histogram in the Midlands

The salary distribution of IT jobs citing Service Desk Analyst in the Midlands over the 6 months to 22 January 2019.

Salary histogram for Service Desk Analyst in the Midlands

Service Desk Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Midlands region over the 6 months to 22 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands -14 46 £23,000 +15.00% 6
East Midlands +18 42 £21,000 +5.00% 6
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the Midlands

For the 6 months to 22 January 2019, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Service Desk Analyst in the job title.

1 67 (76.14%) ITIL
2 53 (60.23%) Microsoft
3 37 (42.05%) Windows
4 31 (35.23%) SLA
5 27 (30.68%) Incident Management
6 24 (27.27%) Active Directory
7 21 (23.86%) Microsoft Office
8 18 (20.45%) Oracle
8 18 (20.45%) Service Management
8 18 (20.45%) Analytical Skills
9 16 (18.18%) ITIL Certification
10 14 (15.91%) Windows 7
11 12 (13.64%) Windows Server
12 11 (12.50%) SC Cleared
12 11 (12.50%) Security Cleared
12 11 (12.50%) Office 365
13 10 (11.36%) Remedy
13 10 (11.36%) Service Delivery
14 8 (9.09%) Self-Motivation
14 8 (9.09%) ITSM
14 8 (9.09%) SQL
14 8 (9.09%) DNS
14 8 (9.09%) DHCP
14 8 (9.09%) ITIL V3
14 8 (9.09%) Publishing
15 7 (7.95%) Remedy ITSM
15 7 (7.95%) Citrix
15 7 (7.95%) Windows 10
16 6 (6.82%) Telecoms
16 6 (6.82%) B2B

Service Desk Analyst Skill Set
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (5.68%) SharePoint
2 4 (4.55%) MS Exchange
3 1 (1.14%) Exchange Server 2013
Applications
1 21 (23.86%) Microsoft Office
2 4 (4.55%) Microsoft Excel
3 1 (1.14%) Spreadsheet
Business Applications
1 7 (7.95%) Remedy ITSM
2 1 (1.14%) Dynamics NAV
2 1 (1.14%) Oracle Applications
Cloud Services
1 11 (12.50%) Office 365
2 2 (2.27%) Microsoft Azure
Communications & Networking
1 8 (9.09%) DHCP
1 8 (9.09%) DNS
2 5 (5.68%) LAN
2 5 (5.68%) VPN
2 5 (5.68%) WAN
2 5 (5.68%) Wireless
3 4 (4.55%) TCP/IP
4 3 (3.41%) Firewall
5 2 (2.27%) VoIP
6 1 (1.14%) Broadband
6 1 (1.14%) Internet
6 1 (1.14%) Intranet
6 1 (1.14%) IP Telephony
Database & Business Intelligence
1 4 (4.55%) Oracle Database
1 4 (4.55%) Oracle Reports
2 2 (2.27%) SQL Server
3 1 (1.14%) SQL Server 2012
3 1 (1.14%) SQL Server 2016
Development Applications
1 1 (1.14%) JIRA
General
1 8 (9.09%) Publishing
2 6 (6.82%) Retail
2 6 (6.82%) Telecoms
3 3 (3.41%) Finance
4 2 (2.27%) Law
4 2 (2.27%) Legal
5 1 (1.14%) Advertising
5 1 (1.14%) Games
Miscellaneous
1 18 (20.45%) Analytical Skills
2 8 (9.09%) Self-Motivation
3 5 (5.68%) Data Centre
3 5 (5.68%) Management Information System
4 3 (3.41%) Smart Meter
5 2 (2.27%) Blackberry
5 2 (2.27%) CMDB
5 2 (2.27%) iPhone
5 2 (2.27%) Video Conferencing
6 1 (1.14%) Fat Client
6 1 (1.14%) Smartphone
6 1 (1.14%) Thin Client
Operating Systems
1 37 (42.05%) Windows
2 14 (15.91%) Windows 7
3 12 (13.64%) Windows Server
4 7 (7.95%) Windows 10
5 5 (5.68%) Windows Server 2012
6 4 (4.55%) Linux
6 4 (4.55%) Unix
7 2 (2.27%) Android
7 2 (2.27%) Windows Server 2008
Processes & Methodologies
1 67 (76.14%) ITIL
2 27 (30.68%) Incident Management
3 18 (20.45%) Service Management
4 10 (11.36%) Service Delivery
5 8 (9.09%) ITIL V3
5 8 (9.09%) ITSM
6 6 (6.82%) B2B
6 6 (6.82%) Line Management
7 4 (4.55%) Asset Management
7 4 (4.55%) Change Management
7 4 (4.55%) Data Centre Operations
8 3 (3.41%) Information Security
8 3 (3.41%) Problem-Solving
9 2 (2.27%) Antivirus Management
9 2 (2.27%) Coaching
9 2 (2.27%) Data Protection
9 2 (2.27%) ISMS
9 2 (2.27%) Logistics
9 2 (2.27%) Server Monitoring
9 2 (2.27%) Time Management
Programming Languages
1 8 (9.09%) SQL
2 2 (2.27%) C
Qualifications
1 16 (18.18%) ITIL Certification
2 11 (12.50%) SC Cleared
2 11 (12.50%) Security Cleared
3 4 (4.55%) CCNA
3 4 (4.55%) Cisco Certification
3 4 (4.55%) MCP
4 1 (1.14%) MCSA
4 1 (1.14%) Microsoft Certification
Quality Assurance & Compliance
1 31 (35.23%) SLA
System Software
1 24 (27.27%) Active Directory
2 2 (2.27%) Hyper-V
3 1 (1.14%) VMware ESXi
3 1 (1.14%) VMware Infrastructure
3 1 (1.14%) vSphere
3 1 (1.14%) XenApp
3 1 (1.14%) XenDesktop
Systems Management
1 5 (5.68%) SCCM
2 4 (4.55%) NetBackup
3 2 (2.27%) SCOM
4 1 (1.14%) Backup Exec
4 1 (1.14%) cPanel
4 1 (1.14%) WSUS
Vendors
1 53 (60.23%) Microsoft
2 18 (20.45%) Oracle
3 10 (11.36%) Remedy
4 7 (7.95%) Citrix
5 4 (4.55%) Cisco
5 4 (4.55%) Ivanti
6 3 (3.41%) ServiceNow
7 2 (2.27%) Sony
7 2 (2.27%) Veeam
7 2 (2.27%) VMware
8 1 (1.14%) Dell
8 1 (1.14%) SonicWALL
8 1 (1.14%) Symantec