1st Line Support Engineer Jobs in the Midlands

First Line Support Engineer
England > Midlands

The median First Line Support Engineer salary in the Midlands is £27,250 per year, according to job vacancies posted during the 6 months leading to 8 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
8 May 2025
Same period 2024 Same period 2023
Rank 251 304 299
Rank change year-on-year +53 -5 +27
Permanent jobs requiring a 1st Line Support Engineer 9 4 31
As % of all permanent jobs advertised in the Midlands 0.13% 0.034% 0.33%
As % of the Job Titles category 0.14% 0.036% 0.37%
Number of salaries quoted 8 4 27
10th Percentile £21,250 £23,100 £22,250
25th Percentile £24,625 £25,125 £23,500
Median annual salary (50th Percentile) £27,250 £27,500 £25,000
Median % change year-on-year -0.91% +10.00% +11.11%
75th Percentile £30,688 £30,313 £26,750
90th Percentile £38,750 £33,125 £28,300
England median annual salary £28,000 £25,000 £25,000
% change year-on-year +12.00% - +6.38%

All Permanent IT Job Vacancies
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 6,562 11,105 8,444
% of permanent jobs with a recognized job title 91.87% 94.32% 89.72%
Number of salaries quoted 2,827 8,295 4,715
10th Percentile £27,331 £26,250 £28,750
25th Percentile £33,750 £33,750 £37,500
Median annual salary (50th Percentile) £49,887 £47,500 £52,500
Median % change year-on-year +5.02% -9.52% +5.00%
75th Percentile £63,500 £60,741 £67,500
90th Percentile £75,000 £75,000 £77,500
England median annual salary £57,500 £53,500 £60,800
% change year-on-year +7.48% -12.01% +1.33%

1st Line Support Engineer
Job Vacancy Trend in the Midlands

Job postings that featured 1st Line Support Engineer in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for 1st Line Support Engineer in the Midlands

1st Line Support Engineer
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing 1st Line Support Engineer in the Midlands.

Salary trend for 1st Line Support Engineer in the Midlands

1st Line Support Engineer
Salary Histogram in the Midlands

Salary distribution for jobs citing 1st Line Support Engineer in the Midlands over the 6 months to 8 May 2025.

Salary histogram for 1st Line Support Engineer in the Midlands

1st Line Support Engineer
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the Midlands region over the 6 months to 8 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
East Midlands +43 5 £26,500 +17.78% 2
West Midlands +48 4 £28,000 -10.40%
1st Line Support Engineer
England

1st Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 8 May 2025, 1st Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring 1st Line Support Engineer in the job title.

1 7 (77.78%) Windows
2 6 (66.67%) Social Skills
3 5 (55.56%) Microsoft 365
4 4 (44.44%) Azure
4 4 (44.44%) Microsoft
4 4 (44.44%) Active Directory
4 4 (44.44%) Customer Service
5 3 (33.33%) Problem-Solving
5 3 (33.33%) Microsoft Office
5 3 (33.33%) ServiceNow
5 3 (33.33%) SCCM
6 2 (22.22%) Incident Management
6 2 (22.22%) Microsoft Certification
6 2 (22.22%) Continuous Improvement
6 2 (22.22%) Windows 10
6 2 (22.22%) Service Delivery
6 2 (22.22%) Firewall
6 2 (22.22%) Telecoms
6 2 (22.22%) Entra ID
6 2 (22.22%) Windows Server
6 2 (22.22%) SQL Server
7 1 (11.11%) Nexthink
7 1 (11.11%) Remote Monitoring and Management
7 1 (11.11%) Multi-Factor Authentication
7 1 (11.11%) Driving Licence
7 1 (11.11%) Proactive Maintenance
7 1 (11.11%) Public Sector
7 1 (11.11%) Finance
7 1 (11.11%) Manufacturing
7 1 (11.11%) Programme Management

1st Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (11.11%) Microsoft Exchange
Applications
1 3 (33.33%) Microsoft Office
Cloud Services
1 5 (55.56%) Microsoft 365
2 4 (44.44%) Azure
3 2 (22.22%) Entra ID
Communications & Networking
1 2 (22.22%) Firewall
2 1 (11.11%) VPN
Database & Business Intelligence
1 2 (22.22%) SQL Server
General
1 6 (66.67%) Social Skills
2 2 (22.22%) Telecoms
3 1 (11.11%) Electronics
3 1 (11.11%) Finance
3 1 (11.11%) Manufacturing
3 1 (11.11%) Marketing
3 1 (11.11%) Public Sector
Miscellaneous
1 1 (11.11%) Driving Licence
1 1 (11.11%) PlayStation
Operating Systems
1 7 (77.78%) Windows
2 2 (22.22%) Windows 10
2 2 (22.22%) Windows Server
Processes & Methodologies
1 4 (44.44%) Customer Service
2 3 (33.33%) Problem-Solving
3 2 (22.22%) Continuous Improvement
3 2 (22.22%) Incident Management
3 2 (22.22%) Service Delivery
4 1 (11.11%) Asset Management
4 1 (11.11%) Business Intelligence
4 1 (11.11%) Digital Marketing
4 1 (11.11%) Multi-Factor Authentication
4 1 (11.11%) Proactive Maintenance
4 1 (11.11%) Programme Management
4 1 (11.11%) Remote Monitoring and Management
Qualifications
1 2 (22.22%) Microsoft Certification
System Software
1 4 (44.44%) Active Directory
Systems Management
1 3 (33.33%) SCCM
Vendors
1 4 (44.44%) Microsoft
2 3 (33.33%) ServiceNow
3 1 (11.11%) Cisco
3 1 (11.11%) Citrix
3 1 (11.11%) Nexthink
3 1 (11.11%) SAP