Period
to 19 July 2018

The following table provides summary statistics for permanent job vacancies advertised in Newcastle upon Tyne with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 19 July 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
Tyne and Wear > Newcastle upon Tyne
6 months to
19 Jul 2018
Same period 2017 Same period 2016
Rank 57 56 59
Rank change year-on-year -1 +3 +12
Permanent jobs citing SLA 44 18 35
As % of all permanent IT jobs advertised in Newcastle upon Tyne 3.78% 2.74% 3.58%
As % of the Quality Assurance & Compliance category 27.16% 26.09% 31.53%
Number of salaries quoted 40 15 33
Newcastle upon Tyne median annual salary £37,500 £50,000 £37,626
Median salary % change year-on-year -25.00% +32.89% +60.79%
10th Percentile £20,000 £24,550 £19,050
90th Percentile £51,375 £70,250 £50,000
Tyne and Wear median annual salary £37,500 £37,500 £35,000
% change year-on-year - +7.14% +47.68%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Newcastle upon Tyne with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Newcastle upon Tyne
Permanent vacancies with a requirement for quality assurance or compliance skills 162 69 111
As % of all permanent IT jobs advertised in Newcastle upon Tyne 13.93% 10.52% 11.35%
Number of salaries quoted 131 60 91
Newcastle upon Tyne median annual salary £42,000 £40,000 £37,900
Median salary % change year-on-year +5.00% +5.54% +8.29%
10th Percentile £28,500 £27,500 £21,250
90th Percentile £66,250 £70,250 £67,500
Tyne and Wear median annual salary £41,000 £37,500 £37,900
% change year-on-year +9.33% -1.06% +8.29%

SLA
Job Vacancy Trend in Newcastle upon Tyne

Job postings citing SLA as a percentage of all IT jobs advertised in Newcastle upon Tyne.

Job vacancy trend for SLA in Newcastle upon Tyne

SLA
Salary Trend in Newcastle upon Tyne

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Newcastle upon Tyne.

Salary trend for SLA in Newcastle upon Tyne

SLA
Salary Histogram in Newcastle upon Tyne

The salary distribution of IT jobs citing SLA in Newcastle upon Tyne over the 6 months to 19 July 2018.

Salary histogram for SLA in Newcastle upon Tyne

For the 6 months to 19 July 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Newcastle upon Tyne region with a requirement for SLA.

1 32 (72.73%) ITIL
2 13 (29.55%) Finance
3 12 (27.27%) Service Management
3 12 (27.27%) Banking
4 11 (25.00%) Windows
5 9 (20.45%) Configuration Management
5 9 (20.45%) ITIL Certification
6 8 (18.18%) Analytical Skills
7 7 (15.91%) Contract Management
7 7 (15.91%) Legal
7 7 (15.91%) Stakeholder Management
7 7 (15.91%) Stakeholder Engagement
8 6 (13.64%) Greenfield Project
9 5 (11.36%) Problem-Solving
9 5 (11.36%) Microsoft
9 5 (11.36%) Unix
10 4 (9.09%) SQL Server
10 4 (9.09%) Service Delivery
10 4 (9.09%) VMware
10 4 (9.09%) Office 365
10 4 (9.09%) Windows Server
11 3 (6.82%) Mentoring
11 3 (6.82%) Skype
11 3 (6.82%) Relational Database
11 3 (6.82%) Demand Management
11 3 (6.82%) Analytics
11 3 (6.82%) Skype for Business
11 3 (6.82%) Data Extraction
11 3 (6.82%) Data Architecture
11 3 (6.82%) Hyper-V

SLA
Co-occurring IT Skills in Newcastle upon Tyne by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (6.82%) Apache
1 3 (6.82%) Skype for Business
2 1 (2.27%) IIS
2 1 (2.27%) SharePoint
2 1 (2.27%) SharePoint 2013
Applications
1 3 (6.82%) Microsoft Office
Cloud Services
1 4 (9.09%) Office 365
Communications & Networking
1 3 (6.82%) Firewall
1 3 (6.82%) LAN
1 3 (6.82%) Skype
1 3 (6.82%) WAN
2 1 (2.27%) SSL
2 1 (2.27%) VoIP
Database & Business Intelligence
1 4 (9.09%) SQL Server
2 3 (6.82%) MySQL
2 3 (6.82%) RDBMS
2 3 (6.82%) Relational Database
3 2 (4.55%) Oracle Database
3 2 (4.55%) Oracle Reports
3 2 (4.55%) SQLPlus
4 1 (2.27%) Data Warehouse
4 1 (2.27%) DecisionStream
4 1 (2.27%) QlikView
4 1 (2.27%) SQL Server 2000
4 1 (2.27%) SQL Server Integration Services
4 1 (2.27%) SQL Server Reporting Services
Development Applications
1 2 (4.55%) SQL Server Management Studio (SSMS)
1 2 (4.55%) Toad
General
1 13 (29.55%) Finance
2 12 (27.27%) Banking
3 7 (15.91%) Legal
4 3 (6.82%) Advertising
Job Titles
1 10 (22.73%) Analyst
2 9 (20.45%) IT Manager
2 9 (20.45%) Service Desk Analyst
3 8 (18.18%) Service Analyst
4 6 (13.64%) Digital Analyst
4 6 (13.64%) Service Desk Manager
4 6 (13.64%) Service Manager
4 6 (13.64%) Vendor Manager
5 5 (11.36%) IT Analyst
5 5 (11.36%) Service Desk Support
5 5 (11.36%) Service Desk Support Analyst
5 5 (11.36%) Technical Analyst
5 5 (11.36%) Technical Services Analyst
5 5 (11.36%) Technical Support
6 4 (9.09%) IT Support
6 4 (9.09%) IT Support Analyst
6 4 (9.09%) Technical Support Analyst
7 3 (6.82%) Buyer
7 3 (6.82%) IT Buyer
7 3 (6.82%) IT Operations Manager
Libraries, Frameworks & Software Standards
1 3 (6.82%) LAMP
Miscellaneous
1 8 (18.18%) Analytical Skills
2 6 (13.64%) Greenfield Project
3 2 (4.55%) Management Information System
4 1 (2.27%) Client/Server
4 1 (2.27%) CMDB
4 1 (2.27%) NHS
4 1 (2.27%) Taxonomies
4 1 (2.27%) Virtual Team
Operating Systems
1 11 (25.00%) Windows
2 5 (11.36%) Unix
3 4 (9.09%) Windows Server
4 3 (6.82%) Linux
5 1 (2.27%) Windows 10
5 1 (2.27%) Windows 7
Processes & Methodologies
1 32 (72.73%) ITIL
2 12 (27.27%) Service Management
3 9 (20.45%) Configuration Management
4 7 (15.91%) Contract Management
4 7 (15.91%) Stakeholder Engagement
4 7 (15.91%) Stakeholder Management
5 5 (11.36%) Problem-Solving
6 4 (9.09%) Service Delivery
7 3 (6.82%) Analytics
7 3 (6.82%) Asset Management
7 3 (6.82%) Business Intelligence
7 3 (6.82%) CRM
7 3 (6.82%) Data Architecture
7 3 (6.82%) Data Extraction
7 3 (6.82%) Data Modelling
7 3 (6.82%) Demand Management
7 3 (6.82%) Disaster Recovery
7 3 (6.82%) ETL
7 3 (6.82%) Mentoring
7 3 (6.82%) Migration
Programming Languages
1 3 (6.82%) PHP
1 3 (6.82%) SQL
2 2 (4.55%) Shell Script
3 1 (2.27%) PowerShell
Qualifications
1 9 (20.45%) ITIL Certification
2 2 (4.55%) MCP
2 2 (4.55%) MCSE
2 2 (4.55%) Microsoft Certification
3 1 (2.27%) Degree
3 1 (2.27%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 1 (2.27%) GDPR
System Software
1 3 (6.82%) Active Directory
1 3 (6.82%) Hyper-V
2 1 (2.27%) vSphere
Systems Management
1 1 (2.27%) Nessus
1 1 (2.27%) SCCM
1 1 (2.27%) SCOM
Vendors
1 5 (11.36%) Microsoft
2 4 (9.09%) VMware
3 3 (6.82%) Salesforce.com
4 2 (4.55%) Oracle
5 1 (2.27%) Cognos
5 1 (2.27%) Nintex
5 1 (2.27%) Tableau