Period
to 21 February 2020

The following table provides summary statistics for permanent job vacancies advertised in Newcastle upon Tyne with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 21 February 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
Tyne and Wear > Newcastle upon Tyne
6 months to
21 Feb 2020
Same period 2019 Same period 2018
Rank 60 47 51
Rank change year-on-year -13 +4 -2
Permanent jobs citing SLA 22 48 44
As % of all permanent IT jobs advertised in Newcastle upon Tyne 2.72% 5.60% 4.55%
As % of the Quality Assurance & Compliance category 17.05% 38.71% 31.43%
Number of salaries quoted 22 16 42
Newcastle upon Tyne median annual salary £32,500 £29,500 £20,000
Median salary % change year-on-year +10.17% +47.50% -27.27%
10th Percentile £24,750 £22,500 £19,000
90th Percentile £43,750 £67,500 £43,750
Tyne and Wear median annual salary £32,500 £40,000 £24,000
% change year-on-year -18.75% +66.67% -10.28%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Newcastle upon Tyne with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Newcastle upon Tyne
Permanent vacancies with a requirement for quality assurance or compliance skills 129 124 140
As % of all permanent IT jobs advertised in Newcastle upon Tyne 15.95% 14.47% 14.46%
Number of salaries quoted 114 81 120
Newcastle upon Tyne median annual salary £45,000 £37,500 £42,000
Median salary % change year-on-year +20.00% -10.71% +20.00%
10th Percentile £29,875 £25,000 £19,000
90th Percentile £53,750 £67,500 £75,100
Tyne and Wear median annual salary £43,750 £40,000 £40,000
% change year-on-year +9.38% - +22.14%

SLA
Job Vacancy Trend in Newcastle upon Tyne

Job postings citing SLA as a percentage of all IT jobs advertised in Newcastle upon Tyne.

Job vacancy trend for SLA in Newcastle upon Tyne

SLA
Salary Trend in Newcastle upon Tyne

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Newcastle upon Tyne.

Salary trend for SLA in Newcastle upon Tyne

SLA
Salary Histogram in Newcastle upon Tyne

The salary distribution of IT jobs citing SLA in Newcastle upon Tyne over the 6 months to 21 February 2020.

Salary histogram for SLA in Newcastle upon Tyne

For the 6 months to 21 February 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Newcastle upon Tyne region with a requirement for SLA.

1 14 (63.64%) Mentoring
2 12 (54.55%) Coaching
3 8 (36.36%) Service Management
3 8 (36.36%) Microsoft
3 8 (36.36%) Microsoft Certification
4 7 (31.82%) ITIL
4 7 (31.82%) Service Delivery
4 7 (31.82%) Incident Management
4 7 (31.82%) Problem Management
5 6 (27.27%) SCCM
5 6 (27.27%) Data Management
5 6 (27.27%) Performance Tuning
5 6 (27.27%) Windows 10
5 6 (27.27%) Office 365
5 6 (27.27%) Windows
5 6 (27.27%) MCT
5 6 (27.27%) MS Exchange
6 5 (22.73%) Digital Transformation Programme
7 4 (18.18%) Firewall
7 4 (18.18%) Stakeholder Management
8 3 (13.64%) Data Analytics
8 3 (13.64%) Analytics
8 3 (13.64%) ServiceNow
8 3 (13.64%) Deep Learning
8 3 (13.64%) IAG
8 3 (13.64%) Natural Language Processing
8 3 (13.64%) Process Improvement
8 3 (13.64%) User Experience
8 3 (13.64%) Robotic Automation
8 3 (13.64%) Robotic Process Automation

SLA
Co-occurring IT Skills in Newcastle upon Tyne by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (27.27%) MS Exchange
Cloud Services
1 6 (27.27%) Office 365
2 2 (9.09%) AWS
2 2 (9.09%) Azure
Communications & Networking
1 4 (18.18%) Firewall
2 2 (9.09%) ATM
2 2 (9.09%) Broadband
General
1 3 (13.64%) Banking
1 3 (13.64%) Public Sector
2 1 (4.55%) Retail
Job Titles
1 10 (45.45%) Service Manager
2 5 (22.73%) 2nd Line Support
3 4 (18.18%) Administrator
3 4 (18.18%) SCCM Administrator
4 3 (13.64%) IT Manager
4 3 (13.64%) IT Services Manager
5 2 (9.09%) Analyst
5 2 (9.09%) Delivery Manager
5 2 (9.09%) Healthcare Manager
5 2 (9.09%) Incident Manager
5 2 (9.09%) Senior Manager
5 2 (9.09%) Senior Service Manager
5 2 (9.09%) Service Delivery Manager
6 1 (4.55%) 2nd Line Desktop Support
6 1 (4.55%) Desktop Support
6 1 (4.55%) Incident and Problem Manager
6 1 (4.55%) Network Support
6 1 (4.55%) Senior IT Manager
6 1 (4.55%) Server Support
6 1 (4.55%) Service Management Manager
Libraries, Frameworks & Software Standards
1 3 (13.64%) Natural Language Processing
Miscellaneous
1 3 (13.64%) Robotics
1 3 (13.64%) User Experience
2 2 (9.09%) NHS
2 2 (9.09%) Renewable Energy
Operating Systems
1 6 (27.27%) Windows
1 6 (27.27%) Windows 10
Processes & Methodologies
1 14 (63.64%) Mentoring
2 12 (54.55%) Coaching
3 8 (36.36%) Service Management
4 7 (31.82%) Incident Management
4 7 (31.82%) ITIL
4 7 (31.82%) Problem Management
4 7 (31.82%) Service Delivery
5 6 (27.27%) Data Management
5 6 (27.27%) Performance Tuning
6 5 (22.73%) Digital Transformation Programme
7 4 (18.18%) Stakeholder Management
8 3 (13.64%) Agile Software Development
8 3 (13.64%) Analytics
8 3 (13.64%) Artificial Intelligence
8 3 (13.64%) Data Analytics
8 3 (13.64%) Deep Learning
8 3 (13.64%) Machine Learning
8 3 (13.64%) Process Improvement
8 3 (13.64%) Robotic Automation
8 3 (13.64%) Supplier Management
Programming Languages
1 2 (9.09%) PowerShell
1 2 (9.09%) VBScript
Qualifications
1 8 (36.36%) Microsoft Certification
2 6 (27.27%) MCT
3 2 (9.09%) CCNA
3 2 (9.09%) CCNP
3 2 (9.09%) Cisco Certification
3 2 (9.09%) Degree
3 2 (9.09%) MCSE
Quality Assurance & Compliance
1 2 (9.09%) ISO/IEC 20000
1 2 (9.09%) ISO/IEC 27001
System Software
1 3 (13.64%) IAG
Systems Management
1 6 (27.27%) SCCM
Vendors
1 8 (36.36%) Microsoft
2 3 (13.64%) ServiceNow
3 2 (9.09%) Cisco
3 2 (9.09%) Citrix