The median annual salary for a 2nd Line Support Engineer was £25,000 in advertised job vacancies in the North West during the 3 months to 27 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
27 Mar 2017
Same period 2016 Same period 2015
Second Line Support Engineer
England / North West
Rank 228 219 232
Rank change year-on-year -9 +13  
Permanent jobs requiring a 2nd Line Support Engineer 19 17 26
As % of all permanent IT jobs advertised in the North West 0.31% 0.30% 0.39%
As % of the Job Titles category 0.32% 0.31% 0.40%
Number of salaries quoted 18 16 23
Median salary £25,000 £22,500 £22,500
Median salary % change year-on-year +11.11% -  
90% offered a salary of more than £22,850 £18,750 £20,500
10% offered a salary of more than £32,500 £29,750 £25,000
UK excluding London median salary £26,000 £26,000 £25,000
% change year-on-year - +4.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the North West. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
North West
Permanent job vacancies with a job title containing a recognized job role 5897 5519 6450
As % of all permanent IT job vacancies advertised in the North West 96.80% 97.08% 96.79%
Number of salaries quoted 4923 4630 5198
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £24,000 £24,000
10% offered a salary of more than £60,000 £55,000 £60,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

2nd Line Support Engineer
Job Vacancy Trend in the North West

The job posting trend of jobs advertised in the North West that featured 2nd Line Support Engineer in the job title.

Job vacancy trend for 2nd Line Support Engineer in the North West

2nd Line Support Engineer
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer in the North West.

Salary trend for 2nd Line Support Engineer in the North West

2nd Line Support Engineer
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the North West region over the 3 months to 27 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -16 14 £25,000 +11.11% 3
Cheshire +4 4 £26,000 +36.84% 1
Merseyside -2 1 - -
2nd Line Support Engineer
England

2nd Line Support Engineer Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 27 March 2017, 2nd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 2nd Line Support Engineer in the job title.

1 50 (80.65%) Windows
2 35 (56.45%) Microsoft
3 31 (50.00%) Active Directory
4 27 (43.55%) Windows 7
5 25 (40.32%) MS Exchange
6 23 (37.10%) MS Excel
7 21 (33.87%) ITIL
8 20 (32.26%) Windows Server 2012
9 19 (30.65%) Windows Server
9 19 (30.65%) Windows Server 2008
10 18 (29.03%) Office 365
11 17 (27.42%) Exchange Server 2010
12 13 (20.97%) SCCM
13 12 (19.35%) Problem Management
13 12 (19.35%) VMware
13 12 (19.35%) Cisco
14 10 (16.13%) Citrix
14 10 (16.13%) Firewall
15 9 (14.52%) Exchange Server 2013
15 9 (14.52%) Service Management
15 9 (14.52%) HP
15 9 (14.52%) Cisco Certification
15 9 (14.52%) DNS
15 9 (14.52%) LAN
15 9 (14.52%) Linux
15 9 (14.52%) PowerShell
16 8 (12.90%) SQL
16 8 (12.90%) WAN
16 8 (12.90%) Microsoft Certification
16 8 (12.90%) Windows Server 2003

2nd Line Support Engineer Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (40.32%) MS Exchange
2 17 (27.42%) Exchange Server 2010
3 9 (14.52%) Exchange Server 2013
4 6 (9.68%) SharePoint
5 4 (6.45%) Skype for Business
6 3 (4.84%) Exchange Server 2003
7 2 (3.23%) SharePoint 2013
8 1 (1.61%) WebSphere
Applications
1 23 (37.10%) MS Excel
2 5 (8.06%) MS Office
3 1 (1.61%) MS PowerPoint
Cloud Services
1 18 (29.03%) Office 365
2 2 (3.23%) SaaS
3 1 (1.61%) IaaS
3 1 (1.61%) Microsoft Azure
3 1 (1.61%) PaaS
Communications & Networking
1 10 (16.13%) Firewall
2 9 (14.52%) DNS
2 9 (14.52%) LAN
3 8 (12.90%) WAN
4 7 (11.29%) DHCP
4 7 (11.29%) TCP/IP
5 4 (6.45%) Skype
5 4 (6.45%) VPN
6 3 (4.84%) Internet
6 3 (4.84%) Wireless
7 2 (3.23%) BGP
7 2 (3.23%) Ethernet
7 2 (3.23%) OSPF
7 2 (3.23%) SAN
7 2 (3.23%) SNMP
7 2 (3.23%) VoIP
8 1 (1.61%) Cisco ASA
8 1 (1.61%) Cisco IOS
8 1 (1.61%) MPLS
8 1 (1.61%) Unified Communications
Database & Business Intelligence
1 6 (9.68%) SQL Server
General
1 1 (1.61%) Back Office
1 1 (1.61%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (4.84%) Software Packaging
Miscellaneous
1 6 (9.68%) Data Centre
2 3 (4.84%) Analytical Skills
2 3 (4.84%) Management Information System
3 2 (3.23%) Mobile Computing
3 2 (3.23%) Wiki
4 1 (1.61%) Tandem
4 1 (1.61%) User Experience
4 1 (1.61%) Xbox
Operating Systems
1 50 (80.65%) Windows
2 27 (43.55%) Windows 7
3 20 (32.26%) Windows Server 2012
4 19 (30.65%) Windows Server
4 19 (30.65%) Windows Server 2008
5 9 (14.52%) Linux
6 8 (12.90%) Windows Server 2003
7 7 (11.29%) Windows 8
8 5 (8.06%) Android
8 5 (8.06%) Apple iOS
8 5 (8.06%) Mac OS X
9 4 (6.45%) Unix
9 4 (6.45%) Windows 10
10 3 (4.84%) AIX
10 3 (4.84%) Windows XP
11 1 (1.61%) Red Hat Enterprise Linux
11 1 (1.61%) Windows 2000
Processes & Methodologies
1 21 (33.87%) ITIL
2 12 (19.35%) Problem Management
3 9 (14.52%) Service Management
4 6 (9.68%) Change Management
4 6 (9.68%) Knowledge Management
4 6 (9.68%) Mentoring
5 5 (8.06%) ITIL V3
6 2 (3.23%) Data Management
6 2 (3.23%) Data Validation
6 2 (3.23%) Disaster Recovery
6 2 (3.23%) Network Monitoring
6 2 (3.23%) Service Desk Management
6 2 (3.23%) Ticket Management
6 2 (3.23%) Time Management
6 2 (3.23%) Validation
7 1 (1.61%) Agile Software Development
7 1 (1.61%) Asset Management
7 1 (1.61%) Information Security
7 1 (1.61%) ITSM
7 1 (1.61%) PRINCE2
Programming Languages
1 9 (14.52%) PowerShell
2 8 (12.90%) SQL
3 6 (9.68%) VBScript
Qualifications
1 9 (14.52%) Cisco Certification
2 8 (12.90%) Microsoft Certification
3 6 (9.68%) MCP
3 6 (9.68%) MCSE
4 5 (8.06%) CCNP
4 5 (8.06%) CCSE
5 4 (6.45%) CCNA
5 4 (6.45%) MCITP
5 4 (6.45%) MCSA
6 3 (4.84%) Degree
7 2 (3.23%) A+ Certification
8 1 (1.61%) ITIL Certification
Quality Assurance & Compliance
1 6 (9.68%) SLA
2 1 (1.61%) QA
System Software
1 31 (50.00%) Active Directory
2 6 (9.68%) Hyper-V
2 6 (9.68%) VMware Infrastructure
3 3 (4.84%) XenApp
4 1 (1.61%) Virtual Servers
Systems Management
1 13 (20.97%) SCCM
2 2 (3.23%) AirWatch
2 2 (3.23%) Norton AntiVirus
3 1 (1.61%) Backup Exec
3 1 (1.61%) HP SIM
3 1 (1.61%) WSUS
Vendors
1 35 (56.45%) Microsoft
2 12 (19.35%) Cisco
2 12 (19.35%) VMware
3 10 (16.13%) Citrix
4 9 (14.52%) HP
5 5 (8.06%) Apple
5 5 (8.06%) CheckPoint
6 3 (4.84%) Dell
6 3 (4.84%) Juniper
7 2 (3.23%) Avaya
7 2 (3.23%) Extreme Networks
7 2 (3.23%) Symantec
8 1 (1.61%) 3Com
8 1 (1.61%) Draytek
8 1 (1.61%) GFI Software
8 1 (1.61%) MobileIron
8 1 (1.61%) Red Hat
8 1 (1.61%) SolarWinds
8 1 (1.61%) Sophos
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