Customer Experience Jobs in Reading

Customer Experience (CX)
Berkshire > Reading

The table below provides summary statistics for permanent job vacancies advertised in Reading requiring Customer Experience skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Experience over the 6 months leading up to 4 June 2025, comparing them to the same period in the previous two years.

6 months to
4 Jun 2025
Same period 2024 Same period 2023
Rank 48 65 70
Rank change year-on-year +17 +5 -12
Permanent jobs citing Customer Experience 17 60 61
As % of all permanent jobs advertised in Reading 3.35% 3.23% 4.04%
As % of the Processes & Methodologies category 3.90% 3.74% 4.16%
Number of salaries quoted 3 20 24
10th Percentile - £37,600 £32,450
25th Percentile £25,750 £38,000 £40,500
Median annual salary (50th Percentile) £26,500 £57,500 £41,000
Median % change year-on-year -53.91% +40.24% +26.15%
75th Percentile £27,250 £63,750 £49,188
90th Percentile - - £63,850
Berkshire median annual salary £26,500 £38,000 £40,000
% change year-on-year -30.26% -5.00% -17.95%

All Process and Methodology Skills
Reading

Customer Experience falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Reading.

Permanent vacancies with a requirement for process or methodology skills 436 1,604 1,467
As % of all permanent jobs advertised in Reading 85.83% 86.28% 97.09%
Number of salaries quoted 226 942 748
10th Percentile £30,875 £30,000 £31,425
25th Percentile £39,000 £40,000 £42,500
Median annual salary (50th Percentile) £60,000 £54,250 £62,500
Median % change year-on-year +10.60% -13.20% +4.17%
75th Percentile £82,500 £68,750 £77,500
90th Percentile £94,375 £80,000 £97,500
Berkshire median annual salary £57,500 £52,550 £60,000
% change year-on-year +9.42% -12.42% -

Customer Experience
Job Vacancy Trend in Reading

Job postings citing Customer Experience as a proportion of all IT jobs advertised in Reading.

Job vacancy trend for Customer Experience in Reading

Customer Experience
Salary Trend in Reading

3-month moving average salary quoted in jobs citing Customer Experience in Reading.

Salary trend for Customer Experience in Reading

Customer Experience
Co-occurring Skills and Capabilities in Reading by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Communications & Networking
1 1 (5.88%) Radio Access Network
General
1 11 (64.71%) Manufacturing
2 2 (11.76%) Inclusion and Diversity
2 2 (11.76%) Telecoms
Job Titles
1 11 (64.71%) Support Technician
1 11 (64.71%) Technical Support
2 3 (17.65%) Analyst
2 3 (17.65%) Software Analyst
2 3 (17.65%) Software Support Analyst
2 3 (17.65%) Support Analyst
3 1 (5.88%) Continuous Improvement Manager
3 1 (5.88%) Design Engineer
3 1 (5.88%) Lead
3 1 (5.88%) Problem Manager
3 1 (5.88%) Project Engineer
3 1 (5.88%) Telecoms Engineer
3 1 (5.88%) Telecoms Manager
Operating Systems
1 3 (17.65%) Windows
Processes & Methodologies
1 14 (82.35%) Customer Service
2 12 (70.59%) Service Delivery
3 11 (64.71%) Coaching
3 11 (64.71%) Technical Analysis
4 4 (23.53%) Change Management
4 4 (23.53%) ITIL
4 4 (23.53%) Problem Management
5 1 (5.88%) Collaborative Working
5 1 (5.88%) Continuous Improvement
5 1 (5.88%) Customer-Centricity
5 1 (5.88%) Decision-Making
5 1 (5.88%) Incident Management
5 1 (5.88%) Internal Audit
5 1 (5.88%) QMS
5 1 (5.88%) Quality Management
5 1 (5.88%) Risk Management
Qualifications
1 11 (64.71%) NVQ Level 4
2 3 (17.65%) A+ Certification
3 1 (5.88%) Degree
3 1 (5.88%) HNC
3 1 (5.88%) ITIL Certification
Quality Assurance & Compliance
1 3 (17.65%) SLA
2 1 (5.88%) Accessibility
2 1 (5.88%) ISO 14001
2 1 (5.88%) ISO 22301
2 1 (5.88%) ISO 9001
2 1 (5.88%) ISO/IEC 27001
2 1 (5.88%) NEBOSH
2 1 (5.88%) QA
Vendors
1 2 (11.76%) BT