Period
to 23 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Tyne and Wear with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 23 November 2017 with a comparison to the same period in the previous 2 years.

Incident Management
North East > Tyne and Wear
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 40 75 87
Rank change year-on-year +35 +12 +1
Permanent jobs citing Incident Management 51 29 8
As % of all permanent IT jobs advertised in Tyne and Wear 5.32% 2.47% 0.81%
As % of the Processes & Methodologies category 6.20% 2.96% 0.91%
Number of salaries quoted 46 22 7
Tyne and Wear median annual salary £35,000 £45,000 £19,000
Median salary % change year-on-year -22.22% +136.84% -30.91%
10th Percentile £19,000 £30,000 £17,700
90th Percentile £87,500 £50,000 £49,050
North East median annual salary £35,000 £45,000 £37,500
% change year-on-year -22.22% +20.00% +36.36%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Tyne and Wear with a requirement for process or methodology skills.

All Process and Methodology Skills
Tyne and Wear
Permanent vacancies with a requirement for process or methodology skills 822 980 883
As % of all permanent IT jobs advertised in Tyne and Wear 85.71% 83.55% 88.92%
Number of salaries quoted 721 808 755
Tyne and Wear median annual salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.67% +2.74%
10th Percentile £23,750 £25,750 £24,000
90th Percentile £64,063 £60,000 £57,500
North East median annual salary £40,000 £40,000 £40,000

Incident Management
Job Vacancy Trend in Tyne and Wear

Job postings citing Incident Management as a percentage of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for Incident Management in Tyne and Wear

Incident Management
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management in Tyne and Wear.

Salary trend for Incident Management in Tyne and Wear

Incident Management
Salary Histogram in Tyne and Wear

The salary distribution of IT jobs citing Incident Management in Tyne and Wear over the 6 months to 23 November 2017.

Salary histogram for Incident Management in Tyne and Wear

Incident Management
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the Tyne and Wear region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne +30 48 £35,000 -24.73% 2
Jarrow -2 2 £21,329 +2.05%
Prudhoe +3 1 £33,000 -
Incident Management
North East

For the 6 months to 23 November 2017, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Tyne and Wear region with a requirement for Incident Management.

1 32 (62.75%) ITIL
2 25 (49.02%) Sun
3 19 (37.25%) Service Delivery
4 16 (31.37%) Microsoft
5 14 (27.45%) Finance
5 14 (27.45%) SLA
6 13 (25.49%) Service Management
6 13 (25.49%) Security Cleared
6 13 (25.49%) SC Cleared
7 12 (23.53%) Microsoft PowerPoint
7 12 (23.53%) Microsoft Excel
8 11 (21.57%) Root Cause Analysis
9 10 (19.61%) Problem Management
10 9 (17.65%) Change Management
11 8 (15.69%) Agile Software Development
11 8 (15.69%) Firewall
11 8 (15.69%) Microsoft Office
11 8 (15.69%) Resource Management
12 7 (13.73%) DV Cleared
12 7 (13.73%) Trend Analysis
12 7 (13.73%) ITIL V3
12 7 (13.73%) ITIL Foundation Certificate
12 7 (13.73%) Analytical Skills
12 7 (13.73%) Ticket Management
12 7 (13.73%) IT Strategy
12 7 (13.73%) Windows
12 7 (13.73%) Active Directory
12 7 (13.73%) Disaster Recovery
12 7 (13.73%) Business Continuity
13 6 (11.76%) ITSM

Incident Management
Co-occurring IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (7.84%) Exchange Server 2003
1 4 (7.84%) MS Exchange
2 3 (5.88%) SharePoint
3 1 (1.96%) Skype for Business
Applications
1 12 (23.53%) Microsoft Excel
1 12 (23.53%) Microsoft PowerPoint
2 8 (15.69%) Microsoft Office
Business Applications
1 3 (5.88%) assyst
Cloud Services
1 5 (9.80%) Office 365
2 4 (7.84%) Amazon AWS
2 4 (7.84%) Azure Active Directory
2 4 (7.84%) Microsoft Azure
Communications & Networking
1 8 (15.69%) Firewall
2 4 (7.84%) Cisco ASA
2 4 (7.84%) DHCP
2 4 (7.84%) DMZ
2 4 (7.84%) DNS
2 4 (7.84%) LAN
2 4 (7.84%) NAS
2 4 (7.84%) SAN
2 4 (7.84%) SMTP
2 4 (7.84%) TCP/IP
2 4 (7.84%) VLAN
2 4 (7.84%) VoIP
2 4 (7.84%) WAN
2 4 (7.84%) WLAN
3 1 (1.96%) Internet
3 1 (1.96%) Network Security
3 1 (1.96%) Skype
Database & Business Intelligence
1 5 (9.80%) SQL Server
Development Applications
1 4 (7.84%) JIRA
General
1 14 (27.45%) Finance
Job Titles
1 22 (43.14%) Analyst
2 18 (35.29%) Service Analyst
3 15 (29.41%) IT Manager
3 15 (29.41%) Service Desk Analyst
4 12 (23.53%) Incident Manager
4 12 (23.53%) Service Manager
5 11 (21.57%) Delivery Manager
5 11 (21.57%) Services Delivery Manager
6 9 (17.65%) IT Services Delivery Manager
6 9 (17.65%) IT Services Manager
7 6 (11.76%) Major Incident Manager
8 4 (7.84%) 3rd Line Engineer
8 4 (7.84%) 3rd Line Technical Engineer
8 4 (7.84%) ITIL Manager
8 4 (7.84%) ITIL Service Analyst
8 4 (7.84%) ITIL Service Delivery Manager
8 4 (7.84%) ITIL Service Manager
8 4 (7.84%) Operations Engineer
8 4 (7.84%) Technical Engineer
8 4 (7.84%) Technical Operations Engineer
Libraries, Frameworks & Software Standards
1 4 (7.84%) WAP
1 4 (7.84%) Web Services
2 1 (1.96%) Middleware
Miscellaneous
1 7 (13.73%) Analytical Skills
2 4 (7.84%) Clustering
2 4 (7.84%) Replication
Operating Systems
1 7 (13.73%) Windows
2 4 (7.84%) CentOS
2 4 (7.84%) Linux
2 4 (7.84%) Ubuntu
2 4 (7.84%) Windows Server
2 4 (7.84%) Windows Server 2008
2 4 (7.84%) Windows Server 2012
3 1 (1.96%) Unix
3 1 (1.96%) Windows 7
Processes & Methodologies
1 32 (62.75%) ITIL
2 19 (37.25%) Service Delivery
3 13 (25.49%) Service Management
4 11 (21.57%) Root Cause Analysis
5 10 (19.61%) Problem Management
6 9 (17.65%) Change Management
7 8 (15.69%) Agile Software Development
7 8 (15.69%) Resource Management
8 7 (13.73%) Business Continuity
8 7 (13.73%) Disaster Recovery
8 7 (13.73%) IT Strategy
8 7 (13.73%) ITIL V3
8 7 (13.73%) Ticket Management
8 7 (13.73%) Trend Analysis
9 6 (11.76%) ITSM
10 5 (9.80%) Patch Management
11 4 (7.84%) Desktop Virtualisation
11 4 (7.84%) Malware Detection/Protection
11 4 (7.84%) Security Monitoring
11 4 (7.84%) SIEM
Programming Languages
1 4 (7.84%) PowerShell
Qualifications
1 13 (25.49%) SC Cleared
1 13 (25.49%) Security Cleared
2 7 (13.73%) DV Cleared
2 7 (13.73%) ITIL Foundation Certificate
3 4 (7.84%) CEH
3 4 (7.84%) CISSP
3 4 (7.84%) GCIH
3 4 (7.84%) GSEC
4 3 (5.88%) ITIL Certification
5 1 (1.96%) Degree
Quality Assurance & Compliance
1 14 (27.45%) SLA
System Software
1 7 (13.73%) Active Directory
2 4 (7.84%) DFS Replication
2 4 (7.84%) Hyper-V
2 4 (7.84%) VMware Infrastructure
2 4 (7.84%) XenApp
Systems Management
1 4 (7.84%) Backup Exec
1 4 (7.84%) WSUS
2 1 (1.96%) Systems Management Server (SMS)
2 1 (1.96%) ZABBIX
Vendors
1 25 (49.02%) Sun
2 16 (31.37%) Microsoft
3 4 (7.84%) arcserve
3 4 (7.84%) CA
3 4 (7.84%) Cisco
3 4 (7.84%) Citrix
3 4 (7.84%) Red Hat
3 4 (7.84%) Sophos
3 4 (7.84%) Splunk
3 4 (7.84%) Symantec
3 4 (7.84%) Veeam
3 4 (7.84%) Veritas
3 4 (7.84%) VMware
4 3 (5.88%) Remedy
5 1 (1.96%) Oracle