Period
to 19 February 2018

The following table provides summary statistics for permanent job vacancies advertised in Tyne and Wear with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 19 February 2018 with a comparison to the same period in the previous 2 years.

Incident Management
North East > Tyne and Wear
6 months to
19 Feb 2018
Same period 2017 Same period 2016
Rank 44 70 78
Rank change year-on-year +26 +8 +20
Permanent jobs citing Incident Management 68 23 18
As % of all permanent IT jobs advertised in Tyne and Wear 5.23% 2.29% 1.90%
As % of the Processes & Methodologies category 5.91% 2.76% 2.10%
Number of salaries quoted 58 13 20
Tyne and Wear median annual salary £37,065 £29,000 £28,750
Median salary % change year-on-year +27.81% +0.87% -35.39%
10th Percentile £19,000 £20,902 £18,500
90th Percentile £82,375 £44,200 £59,000
North East median annual salary £41,250 £30,000 £30,000
% change year-on-year +37.50% - -

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Tyne and Wear with a requirement for process or methodology skills.

All Process and Methodology Skills
Tyne and Wear
Permanent vacancies with a requirement for process or methodology skills 1,151 834 859
As % of all permanent IT jobs advertised in Tyne and Wear 88.61% 83.07% 90.80%
Number of salaries quoted 1,004 702 762
Tyne and Wear median annual salary £40,000 £37,500 £37,000
Median salary % change year-on-year +6.67% +1.35% -1.33%
10th Percentile £24,250 £21,250 £22,500
90th Percentile £65,000 £53,750 £58,750
North East median annual salary £40,000 £37,500 £37,500
% change year-on-year +6.67% - -

Incident Management
Job Vacancy Trend in Tyne and Wear

Job postings citing Incident Management as a percentage of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for Incident Management in Tyne and Wear

Incident Management
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management in Tyne and Wear.

Salary trend for Incident Management in Tyne and Wear

Incident Management
Salary Histogram in Tyne and Wear

The salary distribution of IT jobs citing Incident Management in Tyne and Wear over the 6 months to 19 February 2018.

Salary histogram for Incident Management in Tyne and Wear

Incident Management
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the Tyne and Wear region over the 6 months to 19 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne +25 59 £39,131 +30.44% 2
Hebburn - 4 - -
Jarrow -2 2 £21,329 +2.05%
Gateshead -17 2 - - 4
Incident Management
North East

For the 6 months to 19 February 2018, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Tyne and Wear region with a requirement for Incident Management.

1 30 (44.12%) ITIL
1 30 (44.12%) Sun
2 29 (42.65%) Microsoft
3 22 (32.35%) SLA
4 19 (27.94%) Microsoft PowerPoint
4 19 (27.94%) Microsoft Excel
5 18 (26.47%) Service Delivery
6 16 (23.53%) Service Management
7 15 (22.06%) Finance
8 14 (20.59%) Problem Management
9 12 (17.65%) Change Management
10 11 (16.18%) Security Cleared
10 11 (16.18%) SC Cleared
10 11 (16.18%) Root Cause Analysis
11 10 (14.71%) MS Exchange
12 9 (13.24%) Resource Management
13 8 (11.76%) Agile Software Development
13 8 (11.76%) Windows
13 8 (11.76%) Firewall
13 8 (11.76%) Ticket Management
13 8 (11.76%) IT Strategy
14 7 (10.29%) Analytical Skills
14 7 (10.29%) Disaster Recovery
14 7 (10.29%) Business Continuity
14 7 (10.29%) Active Directory
14 7 (10.29%) Microsoft Office
14 7 (10.29%) Trend Analysis
14 7 (10.29%) ITIL Foundation Certificate
14 7 (10.29%) DV Cleared
15 6 (8.82%) VMware Infrastructure

Incident Management
Co-occurring IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (14.71%) MS Exchange
2 4 (5.88%) Exchange Server 2003
3 3 (4.41%) SharePoint
Applications
1 19 (27.94%) Microsoft Excel
1 19 (27.94%) Microsoft PowerPoint
2 7 (10.29%) Microsoft Office
Business Applications
1 3 (4.41%) assyst
2 1 (1.47%) Oracle EBS
2 1 (1.47%) Oracle ERP
2 1 (1.47%) SAP ERP
Cloud Services
1 4 (5.88%) Amazon AWS
1 4 (5.88%) Azure Active Directory
1 4 (5.88%) Microsoft Azure
1 4 (5.88%) Office 365
Communications & Networking
1 8 (11.76%) Firewall
2 6 (8.82%) SAN
3 4 (5.88%) Cisco ASA
3 4 (5.88%) DHCP
3 4 (5.88%) DMZ
3 4 (5.88%) DNS
3 4 (5.88%) LAN
3 4 (5.88%) NAS
3 4 (5.88%) SMTP
3 4 (5.88%) TCP/IP
3 4 (5.88%) VLAN
3 4 (5.88%) VoIP
3 4 (5.88%) WAN
3 4 (5.88%) WLAN
4 2 (2.94%) iSCSI
Database & Business Intelligence
1 5 (7.35%) SQL Server
2 1 (1.47%) Oracle Reports
Development Applications
1 4 (5.88%) JIRA
General
1 15 (22.06%) Finance
2 1 (1.47%) Marketing
Job Titles
1 33 (48.53%) Analyst
2 29 (42.65%) Service Analyst
3 22 (32.35%) Service Desk Analyst
4 17 (25.00%) IT Manager
5 14 (20.59%) Service Manager
6 13 (19.12%) Delivery Manager
6 13 (19.12%) Services Delivery Manager
7 11 (16.18%) IT Services Manager
8 10 (14.71%) Incident Manager
8 10 (14.71%) IT Services Delivery Manager
9 5 (7.35%) 2nd Line Support
9 5 (7.35%) ITIL Manager
9 5 (7.35%) ITIL Service Manager
10 4 (5.88%) 2nd Line Support Technician
10 4 (5.88%) Major Incident Manager
10 4 (5.88%) Operations Engineer
10 4 (5.88%) Security Analyst
10 4 (5.88%) Service Management Analyst
10 4 (5.88%) Support Technician
10 4 (5.88%) Technical Engineer
Libraries, Frameworks & Software Standards
1 4 (5.88%) WAP
1 4 (5.88%) Web Services
2 1 (1.47%) Middleware
Miscellaneous
1 7 (10.29%) Analytical Skills
2 4 (5.88%) Clustering
2 4 (5.88%) Replication
Operating Systems
1 8 (11.76%) Windows
2 6 (8.82%) Windows Server
3 4 (5.88%) CentOS
3 4 (5.88%) Linux
3 4 (5.88%) Ubuntu
3 4 (5.88%) Windows Server 2008
3 4 (5.88%) Windows Server 2012
4 1 (1.47%) Unix
4 1 (1.47%) Windows 7
Processes & Methodologies
1 30 (44.12%) ITIL
2 18 (26.47%) Service Delivery
3 16 (23.53%) Service Management
4 14 (20.59%) Problem Management
5 12 (17.65%) Change Management
6 11 (16.18%) Root Cause Analysis
7 9 (13.24%) Resource Management
8 8 (11.76%) Agile Software Development
8 8 (11.76%) IT Strategy
8 8 (11.76%) Ticket Management
9 7 (10.29%) Business Continuity
9 7 (10.29%) Disaster Recovery
9 7 (10.29%) Trend Analysis
10 5 (7.35%) Patch Management
11 4 (5.88%) Desktop Virtualisation
11 4 (5.88%) ITIL V3
11 4 (5.88%) ITSM
11 4 (5.88%) Malware Detection/Protection
11 4 (5.88%) Proactive Monitoring
11 4 (5.88%) Security Monitoring
Programming Languages
1 4 (5.88%) PowerShell
2 1 (1.47%) C
Qualifications
1 11 (16.18%) SC Cleared
1 11 (16.18%) Security Cleared
2 7 (10.29%) DV Cleared
2 7 (10.29%) ITIL Foundation Certificate
3 4 (5.88%) CEH
3 4 (5.88%) CISSP
3 4 (5.88%) GCIH
3 4 (5.88%) GSEC
3 4 (5.88%) ITIL Certification
3 4 (5.88%) Microsoft Certification
4 1 (1.47%) CCNA
4 1 (1.47%) Cisco Certification
4 1 (1.47%) Degree
Quality Assurance & Compliance
1 22 (32.35%) SLA
System Software
1 7 (10.29%) Active Directory
2 6 (8.82%) Hyper-V
2 6 (8.82%) VMware Infrastructure
3 4 (5.88%) DFS Replication
3 4 (5.88%) XenApp
Systems Management
1 4 (5.88%) Backup Exec
1 4 (5.88%) WSUS
2 1 (1.47%) ZABBIX
Vendors
1 30 (44.12%) Sun
2 29 (42.65%) Microsoft
3 6 (8.82%) Cisco
3 6 (8.82%) Citrix
3 6 (8.82%) VMware
4 4 (5.88%) arcserve
4 4 (5.88%) CA
4 4 (5.88%) Red Hat
4 4 (5.88%) Sophos
4 4 (5.88%) Splunk
4 4 (5.88%) Symantec
4 4 (5.88%) Veeam
4 4 (5.88%) Veritas
5 3 (4.41%) Remedy
6 2 (2.94%) Mitel
6 2 (2.94%) Oracle
7 1 (1.47%) SAP
7 1 (1.47%) Workday