Period
to 19 September 2018

The median annual salary for a Support Analyst was £21,625 in advertised job vacancies in Tyne and Wear during the 6 months to 19 September 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
North East > Tyne and Wear
6 months to
19 Sep 2018
Same period 2017 Same period 2016
Rank 100 61 97
Rank change year-on-year -39 +36 -8
Permanent jobs requiring a Support Analyst 12 18 14
As % of all permanent IT jobs advertised in Tyne and Wear 1.00% 2.47% 1.23%
As % of the Job Titles category 1.02% 2.54% 1.28%
Number of salaries quoted 10 17 13
Tyne and Wear median annual salary £21,625 £36,000 £32,500
Median salary % change year-on-year -39.93% +10.77% +13.04%
10th Percentile £20,738 £26,700 £20,050
90th Percentile £24,725 £45,000 £43,500
North East median annual salary £21,625 £36,000 £35,750
% change year-on-year -39.93% +0.70% +19.17%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Tyne and Wear. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Tyne and Wear
Permanent vacancies in Tyne and Wear with a recognized job title 1,178 709 1,091
% of permanent IT jobs with a recognized job title 97.68% 97.26% 95.62%
Number of salaries quoted 973 605 958
Tyne and Wear median annual salary £40,000 £37,500 £37,500
Median salary % change year-on-year +6.67% - +7.14%
10th Percentile £21,250 £22,500 £23,318
90th Percentile £63,750 £57,000 £57,500
North East median annual salary £40,000 £37,500 £38,500
% change year-on-year +6.67% -2.60% +2.67%

Support Analyst
Job Vacancy Trend in Tyne and Wear

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for Support Analyst in Tyne and Wear

Support Analyst
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Tyne and Wear.

Salary trend for Support Analyst in Tyne and Wear

Support Analyst
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Tyne and Wear region over the 6 months to 19 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Sunderland - 9 £21,625 -
Newcastle upon Tyne -48 3 £23,500 -38.16% 5
Support Analyst
North East

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Tyne and Wear

For the 6 months to 19 September 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Tyne and Wear region featuring Support Analyst in the job title.

1 7 (58.33%) Active Directory
1 7 (58.33%) Windows
1 7 (58.33%) Workday
2 6 (50.00%) Oracle
2 6 (50.00%) Microsoft Office
2 6 (50.00%) SAP
2 6 (50.00%) ITIL
2 6 (50.00%) ERP
2 6 (50.00%) Business Intelligence
2 6 (50.00%) ITIL Foundation Certificate
3 5 (41.67%) Office 365
3 5 (41.67%) Windows 10
3 5 (41.67%) Microsoft
3 5 (41.67%) LAN
4 4 (33.33%) Sun
4 4 (33.33%) Windows XP
4 4 (33.33%) Wi-Fi
4 4 (33.33%) Windows Server 2012
4 4 (33.33%) WAN
4 4 (33.33%) Windows Server 2008
5 3 (25.00%) SQL
6 2 (16.67%) Web Services
6 2 (16.67%) Linux
6 2 (16.67%) Microsoft Excel
6 2 (16.67%) Red Hat
6 2 (16.67%) Games
6 2 (16.67%) Amazon AWS
6 2 (16.67%) Online Games
6 2 (16.67%) Retail
6 2 (16.67%) Analytical Skills

Support Analyst Skill Set
Co-occurring IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (8.33%) Exchange Server 2013
1 1 (8.33%) MS Exchange
Applications
1 6 (50.00%) Microsoft Office
2 2 (16.67%) Microsoft Excel
3 1 (8.33%) Microsoft PowerPoint
Cloud Services
1 5 (41.67%) Office 365
2 2 (16.67%) Amazon AWS
Communications & Networking
1 5 (41.67%) LAN
2 4 (33.33%) WAN
2 4 (33.33%) Wi-Fi
3 1 (8.33%) SMS
Database & Business Intelligence
1 1 (8.33%) Data Warehouse
1 1 (8.33%) Relational Database
General
1 2 (16.67%) Games
1 2 (16.67%) Retail
Libraries, Frameworks & Software Standards
1 2 (16.67%) Web Services
Miscellaneous
1 2 (16.67%) Analytical Skills
1 2 (16.67%) Online Games
2 1 (8.33%) Analytical Mindset
2 1 (8.33%) Data Structures
2 1 (8.33%) Fat Client
2 1 (8.33%) Thin Client
Operating Systems
1 7 (58.33%) Windows
2 5 (41.67%) Windows 10
3 4 (33.33%) Windows Server 2008
3 4 (33.33%) Windows Server 2012
3 4 (33.33%) Windows XP
4 2 (16.67%) Linux
4 2 (16.67%) Windows Server
5 1 (8.33%) Windows 7
Processes & Methodologies
1 6 (50.00%) Business Intelligence
1 6 (50.00%) ERP
1 6 (50.00%) ITIL
2 2 (16.67%) Infrastructure Engineering
2 2 (16.67%) Problem-Solving
3 1 (8.33%) Business Development
3 1 (8.33%) Change Control
3 1 (8.33%) Data Cleansing
3 1 (8.33%) Data-Driven Decision Making
3 1 (8.33%) Line Management
3 1 (8.33%) Multichannel Retail
Programming Languages
1 3 (25.00%) SQL
2 2 (16.67%) PowerShell
Qualifications
1 6 (50.00%) ITIL Foundation Certificate
2 1 (8.33%) Degree
System Software
1 7 (58.33%) Active Directory
2 1 (8.33%) BitLocker
2 1 (8.33%) XenDesktop
Vendors
1 7 (58.33%) Workday
2 6 (50.00%) Oracle
2 6 (50.00%) SAP
3 5 (41.67%) Microsoft
4 4 (33.33%) Sun
5 2 (16.67%) Red Hat
6 1 (8.33%) Avature
6 1 (8.33%) Citrix