Period
to 14 December 2018

The median annual salary for a Support Analyst was £25,250 in advertised job vacancies in Tyne and Wear during the 6 months to 14 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
North East > Tyne and Wear
6 months to
14 Dec 2018
Same period 2017 Same period 2016
Rank 89 84 55
Rank change year-on-year -5 -29 +34
Permanent jobs requiring a Support Analyst 13 15 44
As % of all permanent IT jobs advertised in Tyne and Wear 1.14% 1.41% 4.00%
As % of the Job Titles category 1.22% 1.45% 4.19%
Number of salaries quoted 12 14 43
Tyne and Wear median annual salary £25,250 £36,000 £32,500
Median salary % change year-on-year -29.86% +10.77% +41.30%
10th Percentile £21,250 £22,575 £20,970
90th Percentile £37,150 £45,000 £43,500
North East median annual salary £35,000 £36,000 £31,250
% change year-on-year -2.78% +15.20% +13.64%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Tyne and Wear. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Tyne and Wear
Permanent vacancies in Tyne and Wear with a recognized job title 1,065 1,038 1,049
% of permanent IT jobs with a recognized job title 93.34% 97.46% 95.45%
Number of salaries quoted 864 907 869
Tyne and Wear median annual salary £42,396 £39,513 £38,000
Median salary % change year-on-year +7.30% +3.98% +1.33%
10th Percentile £24,375 £22,750 £21,250
90th Percentile £65,000 £62,500 £57,500
North East median annual salary £40,000 £39,513 £37,500
% change year-on-year +1.23% +5.37% -

Support Analyst
Job Vacancy Trend in Tyne and Wear

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for Support Analyst in Tyne and Wear

Support Analyst
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Tyne and Wear.

Salary trend for Support Analyst in Tyne and Wear

Support Analyst
Salary Histogram in Tyne and Wear

The salary distribution of IT jobs citing Support Analyst in Tyne and Wear over the 6 months to 14 December 2018.

Salary histogram for Support Analyst in Tyne and Wear

Support Analyst
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Tyne and Wear region over the 6 months to 14 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne -9 10 £25,000 -32.43% 4
Jarrow +1 2 £35,000 +66.67%
Gateshead - 1 £35,500 - 1
Support Analyst
North East

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Tyne and Wear

For the 6 months to 14 December 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Tyne and Wear region featuring Support Analyst in the job title.

1 7 (53.85%) ITIL
2 5 (38.46%) Windows
3 4 (30.77%) Microsoft
3 4 (30.77%) Active Directory
3 4 (30.77%) Analytical Skills
4 3 (23.08%) Problem-Solving
4 3 (23.08%) Microsoft Office
4 3 (23.08%) VMware
4 3 (23.08%) Windows Server 2008
4 3 (23.08%) LAN
5 2 (15.38%) AIX
5 2 (15.38%) Linux
5 2 (15.38%) CCNA
5 2 (15.38%) SLA
5 2 (15.38%) Cisco
5 2 (15.38%) SAN
5 2 (15.38%) Red Hat
5 2 (15.38%) Cisco Certification
5 2 (15.38%) Microsoft Certification
5 2 (15.38%) Shell Script
5 2 (15.38%) Project Management
5 2 (15.38%) CentOS
5 2 (15.38%) NAS
5 2 (15.38%) Finance
5 2 (15.38%) Firewall
5 2 (15.38%) Mentoring
5 2 (15.38%) Windows Server
5 2 (15.38%) VMware Certified Professional (VCP)
5 2 (15.38%) Cisco ASA
5 2 (15.38%) Windows 7

Support Analyst Skill Set
Co-occurring IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (7.69%) Exchange Server 2013
1 1 (7.69%) MS Exchange
Applications
1 3 (23.08%) Microsoft Office
2 1 (7.69%) Microsoft Excel
Cloud Services
1 1 (7.69%) Dynamics 365
1 1 (7.69%) Office 365
1 1 (7.69%) SaaS
Communications & Networking
1 3 (23.08%) LAN
2 2 (15.38%) Cisco ASA
2 2 (15.38%) Firewall
2 2 (15.38%) NAS
2 2 (15.38%) SAN
3 1 (7.69%) Internet
3 1 (7.69%) Remote Desktop
3 1 (7.69%) SMS
3 1 (7.69%) WAN
Database & Business Intelligence
1 1 (7.69%) Data Warehouse
1 1 (7.69%) Power BI
1 1 (7.69%) Relational Database
1 1 (7.69%) SQL Server
General
1 2 (15.38%) Finance
2 1 (7.69%) Back Office
2 1 (7.69%) Marketing
2 1 (7.69%) Retail
Miscellaneous
1 4 (30.77%) Analytical Skills
2 1 (7.69%) Analytical Mindset
2 1 (7.69%) Data Centre
2 1 (7.69%) Fat Client
2 1 (7.69%) Fintech
2 1 (7.69%) Thin Client
2 1 (7.69%) Virtual Team
Operating Systems
1 5 (38.46%) Windows
2 3 (23.08%) Windows Server 2008
3 2 (15.38%) AIX
3 2 (15.38%) CentOS
3 2 (15.38%) Linux
3 2 (15.38%) Windows 7
3 2 (15.38%) Windows Server
3 2 (15.38%) Windows Server 2012
4 1 (7.69%) Windows 10
Processes & Methodologies
1 7 (53.85%) ITIL
2 3 (23.08%) Problem-Solving
3 2 (15.38%) Analytics
3 2 (15.38%) Mentoring
3 2 (15.38%) Project Management
4 1 (7.69%) Agile Software Development
4 1 (7.69%) Business Intelligence
4 1 (7.69%) Change Control
4 1 (7.69%) Coaching
4 1 (7.69%) Customer Engagement
4 1 (7.69%) Dashboard Development
4 1 (7.69%) Data Cleansing
4 1 (7.69%) Data Privacy
4 1 (7.69%) Data Protection
4 1 (7.69%) Incident Management
4 1 (7.69%) Line Management
4 1 (7.69%) Marketing Strategy
4 1 (7.69%) Performance Optimisation
4 1 (7.69%) Service Management
4 1 (7.69%) Software Testing
Programming Languages
1 2 (15.38%) Shell Script
2 1 (7.69%) SQL
Qualifications
1 2 (15.38%) CCNA
1 2 (15.38%) Cisco Certification
1 2 (15.38%) Microsoft Certification
1 2 (15.38%) VMware Certified Professional (VCP)
2 1 (7.69%) Degree
2 1 (7.69%) ITIL Certification
2 1 (7.69%) ITIL Foundation Certificate
2 1 (7.69%) SC Cleared
2 1 (7.69%) Security Cleared
Quality Assurance & Compliance
1 2 (15.38%) SLA
System Software
1 4 (30.77%) Active Directory
2 1 (7.69%) BitLocker
2 1 (7.69%) EMC RecoverPoint
2 1 (7.69%) XenDesktop
Systems Management
1 1 (7.69%) EMC NetWorker
1 1 (7.69%) NetBackup
1 1 (7.69%) SCCM
1 1 (7.69%) Tivoli
1 1 (7.69%) Tivoli Storage Manager
Vendors
1 4 (30.77%) Microsoft
2 3 (23.08%) VMware
3 2 (15.38%) Cisco
3 2 (15.38%) Red Hat
4 1 (7.69%) Citrix
4 1 (7.69%) EMC
4 1 (7.69%) IBM
4 1 (7.69%) ServiceNow