Period
to 17 January 2018

The median annual salary for a Support Analyst was £33,500 in advertised job vacancies in Tyne and Wear during the 6 months to 17 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
North East > Tyne and Wear
6 months to
17 Jan 2018
Same period 2017 Same period 2016
Rank 84 51 80
Rank change year-on-year -33 +29 -2
Permanent jobs requiring a Support Analyst 15 41 14
As % of all permanent IT jobs advertised in Tyne and Wear 1.36% 3.96% 1.57%
As % of the Job Titles category 1.39% 4.12% 1.61%
Number of salaries quoted 15 40 7
Tyne and Wear median annual salary £33,500 £28,750 £22,500
Median salary % change year-on-year +16.52% +27.78% -18.18%
10th Percentile £21,100 £20,900 £20,200
90th Percentile £42,200 £42,750 £36,450
North East median annual salary £27,500 £28,500 £22,500
% change year-on-year -3.51% +26.67% -18.18%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Tyne and Wear. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Tyne and Wear
Permanent vacancies in Tyne and Wear with a recognized job title 1,080 994 868
% of permanent IT jobs with a recognized job title 97.56% 95.95% 97.31%
Number of salaries quoted 951 828 752
Tyne and Wear median annual salary £40,000 £37,031 £35,125
Median salary % change year-on-year +8.02% +5.43% -0.30%
10th Percentile £22,500 £21,250 £22,000
90th Percentile £63,750 £54,287 £58,700
North East median annual salary £39,065 £37,062 £37,500
% change year-on-year +5.41% -1.17% +1.35%

Support Analyst
Job Vacancy Trend in Tyne and Wear

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for Support Analyst in Tyne and Wear

Support Analyst
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Tyne and Wear.

Salary trend for Support Analyst in Tyne and Wear

Support Analyst
Salary Histogram in Tyne and Wear

The salary distribution of IT jobs citing Support Analyst in Tyne and Wear over the 6 months to 17 January 2018.

Salary histogram for Support Analyst in Tyne and Wear

Support Analyst
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Tyne and Wear region over the 6 months to 17 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne -21 10 £36,000 +10.77% 6
Sunderland -1 2 £27,500 +17.02% 1
Jarrow -3 2 £21,000 +0.48%
Gateshead -12 1 £22,500 - 1
Support Analyst
North East

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Tyne and Wear

For the 6 months to 17 January 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Tyne and Wear region featuring Support Analyst in the job title.

1 7 (46.67%) SQL
1 7 (46.67%) SQL Server
2 6 (40.00%) Windows
3 4 (26.67%) .NET
3 4 (26.67%) C#
3 4 (26.67%) SharePoint
3 4 (26.67%) Problem Management
3 4 (26.67%) InfoPath
3 4 (26.67%) Degree
3 4 (26.67%) SharePoint 2013
3 4 (26.67%) IFS
4 3 (20.00%) Analytical Skills
4 3 (20.00%) XML
4 3 (20.00%) Microsoft
5 2 (13.33%) Citrix
5 2 (13.33%) Oracle
5 2 (13.33%) OOP
5 2 (13.33%) OO
5 2 (13.33%) Cognos
5 2 (13.33%) Knowledge Management
5 2 (13.33%) BizTalk Server
5 2 (13.33%) Windows Server 2003
5 2 (13.33%) Middleware
5 2 (13.33%) Management Information System
5 2 (13.33%) Wi-Fi
5 2 (13.33%) Finance
5 2 (13.33%) ITIL
5 2 (13.33%) Unix
5 2 (13.33%) Java
5 2 (13.33%) T-SQL

Support Analyst Skill Set
Co-occurring IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (26.67%) SharePoint
1 4 (26.67%) SharePoint 2013
2 2 (13.33%) BizTalk Server
Applications
1 4 (26.67%) InfoPath
Business Applications
1 1 (6.67%) Dynamics AX
1 1 (6.67%) Dynamics GP
1 1 (6.67%) Dynamics NAV
Communications & Networking
1 2 (13.33%) LAN
1 2 (13.33%) SMS
1 2 (13.33%) VoIP
1 2 (13.33%) WAN
1 2 (13.33%) Wi-Fi
Database & Business Intelligence
1 7 (46.67%) SQL Server
General
1 2 (13.33%) Finance
Libraries, Frameworks & Software Standards
1 4 (26.67%) .NET
2 3 (20.00%) XML
3 2 (13.33%) Middleware
Miscellaneous
1 3 (20.00%) Analytical Skills
2 2 (13.33%) Computer Science
2 2 (13.33%) Management Information System
Operating Systems
1 6 (40.00%) Windows
2 2 (13.33%) Unix
2 2 (13.33%) Windows 7
2 2 (13.33%) Windows 8
2 2 (13.33%) Windows Server 2003
2 2 (13.33%) Windows Server 2008
Processes & Methodologies
1 4 (26.67%) Problem Management
2 2 (13.33%) B2C
2 2 (13.33%) ERP
2 2 (13.33%) ITIL
2 2 (13.33%) Knowledge Management
2 2 (13.33%) Load Testing
2 2 (13.33%) OO
2 2 (13.33%) OOP
2 2 (13.33%) Root Cause Analysis
2 2 (13.33%) Software Architecture
3 1 (6.67%) Migration
Programming Languages
1 7 (46.67%) SQL
2 4 (26.67%) C#
3 2 (13.33%) Java
3 2 (13.33%) T-SQL
3 2 (13.33%) VB
Qualifications
1 4 (26.67%) Degree
Systems Management
1 2 (13.33%) Opsview
Vendors
1 4 (26.67%) IFS
2 3 (20.00%) Microsoft
3 2 (13.33%) Citrix
3 2 (13.33%) Cognos
3 2 (13.33%) Oracle
3 2 (13.33%) Progress
3 2 (13.33%) Splunk
4 1 (6.67%) Sage