Period
to 23 November 2017

The following table provides summary statistics for permanent job vacancies advertised in the North East with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 23 November 2017 with a comparison to the same period in the previous 2 years.

Incident Management
England > North East
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 45 81 110
Rank change year-on-year +36 +29 -17
Permanent jobs citing Incident Management 66 37 13
As % of all permanent IT jobs advertised in the North East 4.72% 2.43% 0.84%
As % of the Processes & Methodologies category 5.42% 2.88% 0.94%
Number of salaries quoted 61 29 12
North East median annual salary £35,000 £45,000 £37,500
Median salary % change year-on-year -22.22% +20.00% +36.36%
10th Percentile £19,000 £30,000 £18,500
90th Percentile £81,250 £53,250 £45,225
England median annual salary £45,000 £44,000 £43,000
% change year-on-year +2.27% +2.33% +1.18%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North East with a requirement for process or methodology skills.

All Process and Methodology Skills
North East
Permanent vacancies with a requirement for process or methodology skills 1217 1284 1378
As % of all permanent IT jobs advertised in the North East 87.05% 84.42% 88.96%
Number of salaries quoted 1048 1079 1186
North East median annual salary £40,000 £40,000 £40,000
10th Percentile £24,175 £25,700 £25,000
90th Percentile £61,250 £60,000 £57,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Incident Management
Job Vacancy Trend in the North East

Job postings citing Incident Management as a percentage of all IT jobs advertised in the North East.

Job vacancy trend for Incident Management in the North East

Incident Management
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management in the North East.

Salary trend for Incident Management in the North East

Incident Management
Salary Histogram in the North East

The salary distribution of IT jobs citing Incident Management in the North East over the 6 months to 23 November 2017.

Salary histogram for Incident Management in the North East

Incident Management
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the North East region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +35 51 £35,000 -22.22% 3
Northumberland - 7 £55,000 - 1
Durham -15 3 £20,000 -71.43%
Teesside - 2 £32,000 -
Incident Management
England

For the 6 months to 23 November 2017, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North East region with a requirement for Incident Management.

1 44 (66.67%) ITIL
2 26 (39.39%) Service Delivery
3 25 (37.88%) Sun
4 21 (31.82%) SLA
5 19 (28.79%) Service Management
6 16 (24.24%) Microsoft
7 15 (22.73%) Change Management
7 15 (22.73%) Active Directory
8 14 (21.21%) Problem Management
8 14 (21.21%) Finance
9 13 (19.70%) Windows
9 13 (19.70%) Security Cleared
9 13 (19.70%) SC Cleared
10 12 (18.18%) Microsoft PowerPoint
10 12 (18.18%) Microsoft Excel
10 12 (18.18%) ITSM
10 12 (18.18%) Analytical Skills
11 11 (16.67%) Microsoft Office
11 11 (16.67%) ITIL V3
11 11 (16.67%) Root Cause Analysis
12 9 (13.64%) Firewall
12 9 (13.64%) Business Continuity
12 9 (13.64%) IT Strategy
13 8 (12.12%) DNS
13 8 (12.12%) Agile Software Development
13 8 (12.12%) Resource Management
13 8 (12.12%) Change Control
14 7 (10.61%) DV Cleared
14 7 (10.61%) Trend Analysis
14 7 (10.61%) XenApp

Incident Management
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (6.06%) Exchange Server 2003
1 4 (6.06%) MS Exchange
2 3 (4.55%) IBM Notes
2 3 (4.55%) SharePoint
3 1 (1.52%) Skype for Business
Applications
1 12 (18.18%) Microsoft Excel
1 12 (18.18%) Microsoft PowerPoint
2 11 (16.67%) Microsoft Office
Business Applications
1 3 (4.55%) assyst
Cloud Services
1 5 (7.58%) Office 365
2 4 (6.06%) Amazon AWS
2 4 (6.06%) Azure Active Directory
2 4 (6.06%) Microsoft Azure
Communications & Networking
1 9 (13.64%) Firewall
2 8 (12.12%) DNS
3 7 (10.61%) DHCP
3 7 (10.61%) TCP/IP
3 7 (10.61%) VoIP
4 5 (7.58%) Network Security
5 4 (6.06%) Cisco ASA
5 4 (6.06%) DMZ
5 4 (6.06%) Internet
5 4 (6.06%) Intranet
5 4 (6.06%) LAN
5 4 (6.06%) NAS
5 4 (6.06%) SAN
5 4 (6.06%) SMTP
5 4 (6.06%) VLAN
5 4 (6.06%) WAN
5 4 (6.06%) WLAN
6 2 (3.03%) SMS
7 1 (1.52%) Skype
Database & Business Intelligence
1 5 (7.58%) SQL Server
Development Applications
1 4 (6.06%) JIRA
General
1 14 (21.21%) Finance
2 3 (4.55%) Manufacturing
Job Titles
1 29 (43.94%) Analyst
2 24 (36.36%) Service Analyst
3 21 (31.82%) Service Desk Analyst
4 17 (25.76%) Service Manager
5 16 (24.24%) IT Manager
6 15 (22.73%) Delivery Manager
6 15 (22.73%) Services Delivery Manager
7 12 (18.18%) Incident Manager
8 10 (15.15%) IT Services Manager
9 9 (13.64%) IT Services Delivery Manager
10 7 (10.61%) ITIL Service Analyst
11 6 (9.09%) Major Incident Manager
12 5 (7.58%) IT Analyst
12 5 (7.58%) ITIL Manager
12 5 (7.58%) ITIL Service Manager
12 5 (7.58%) Security Analyst
13 4 (6.06%) 1st Line Service Desk Analyst
13 4 (6.06%) ITIL Service Delivery Manager
13 4 (6.06%) ITIL Service Desk Analyst
13 4 (6.06%) Technical Operations Engineer
Libraries, Frameworks & Software Standards
1 4 (6.06%) WAP
1 4 (6.06%) Web Services
2 1 (1.52%) Middleware
Miscellaneous
1 12 (18.18%) Analytical Skills
2 4 (6.06%) Clustering
2 4 (6.06%) Replication
3 3 (4.55%) Life Science
Operating Systems
1 13 (19.70%) Windows
2 4 (6.06%) CentOS
2 4 (6.06%) Linux
2 4 (6.06%) Ubuntu
2 4 (6.06%) Windows 7
2 4 (6.06%) Windows Server
2 4 (6.06%) Windows Server 2008
2 4 (6.06%) Windows Server 2012
3 3 (4.55%) Windows 8
4 1 (1.52%) Unix
Processes & Methodologies
1 44 (66.67%) ITIL
2 26 (39.39%) Service Delivery
3 19 (28.79%) Service Management
4 15 (22.73%) Change Management
5 14 (21.21%) Problem Management
6 12 (18.18%) ITSM
7 11 (16.67%) ITIL V3
7 11 (16.67%) Root Cause Analysis
8 9 (13.64%) Business Continuity
8 9 (13.64%) IT Strategy
9 8 (12.12%) Agile Software Development
9 8 (12.12%) Change Control
9 8 (12.12%) Resource Management
10 7 (10.61%) Disaster Recovery
10 7 (10.61%) Service Delivery Management
10 7 (10.61%) Ticket Management
10 7 (10.61%) Trend Analysis
11 6 (9.09%) Stakeholder Management
12 5 (7.58%) SIEM
12 5 (7.58%) Technical Architecture
Programming Languages
1 4 (6.06%) PowerShell
2 2 (3.03%) C
Qualifications
1 13 (19.70%) SC Cleared
1 13 (19.70%) Security Cleared
2 7 (10.61%) DV Cleared
2 7 (10.61%) ITIL Foundation Certificate
3 5 (7.58%) CISSP
4 4 (6.06%) CEH
4 4 (6.06%) GCIH
4 4 (6.06%) GSEC
5 3 (4.55%) Degree
5 3 (4.55%) HND
5 3 (4.55%) ITIL Certification
Quality Assurance & Compliance
1 21 (31.82%) SLA
2 2 (3.03%) COBIT
2 2 (3.03%) GDPR
2 2 (3.03%) ISO/IEC 27001
System Software
1 15 (22.73%) Active Directory
2 7 (10.61%) XenApp
3 4 (6.06%) DFS Replication
3 4 (6.06%) Hyper-V
3 4 (6.06%) VMware Infrastructure
4 3 (4.55%) Citrix Presentation Server
Systems Management
1 4 (6.06%) Backup Exec
1 4 (6.06%) WSUS
2 3 (4.55%) Systems Management Server (SMS)
3 1 (1.52%) ZABBIX
Vendors
1 25 (37.88%) Sun
2 16 (24.24%) Microsoft
3 7 (10.61%) Cisco
3 7 (10.61%) Citrix
4 4 (6.06%) arcserve
4 4 (6.06%) CA
4 4 (6.06%) Red Hat
4 4 (6.06%) Sophos
4 4 (6.06%) Splunk
4 4 (6.06%) Symantec
4 4 (6.06%) Veeam
4 4 (6.06%) Veritas
4 4 (6.06%) VMware
5 3 (4.55%) Lotus
5 3 (4.55%) Remedy
6 2 (3.03%) HP
7 1 (1.52%) Oracle