Chat Support Jobs

Chat Support
UK

The table below provides summary statistics for permanent job vacancies requiring Chat Support skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Chat Support over the 6 months leading up to 30 May 2025, comparing them to the same period in the previous two years.

6 months to
30 May 2025
Same period 2024 Same period 2023
Rank 695 894 922
Rank change year-on-year +199 +28 +292
Permanent jobs citing Chat Support 14 18 40
As % of all permanent jobs advertised in the UK 0.025% 0.017% 0.041%
As % of the Processes & Methodologies category 0.027% 0.021% 0.043%
Number of salaries quoted 11 18 21
10th Percentile £23,250 £21,250 -
25th Percentile £26,125 £22,000 £23,500
Median annual salary (50th Percentile) £35,000 £25,750 £24,000
Median % change year-on-year +35.92% +7.29% -35.14%
75th Percentile £61,250 £30,500 £32,500
90th Percentile - £32,000 £41,500
UK excluding London median annual salary £23,500 £23,750 £24,000
% change year-on-year -1.05% -1.04% -36.84%

All Process and Methodology Skills
UK

Chat Support falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 51,902 86,889 92,846
As % of all permanent jobs advertised in the UK 93.67% 84.13% 95.56%
Number of salaries quoted 25,611 60,763 54,796
10th Percentile £28,822 £29,250 £34,000
25th Percentile £41,250 £40,000 £45,000
Median annual salary (50th Percentile) £57,443 £55,000 £60,899
Median % change year-on-year +4.44% -9.69% +1.50%
75th Percentile £75,000 £72,500 £81,250
90th Percentile £97,500 £92,500 £100,000
UK excluding London median annual salary £51,574 £50,000 £55,000
% change year-on-year +3.15% -9.09% +4.76%

Chat Support
Job Vacancy Trend

Job postings citing Chat Support as a proportion of all IT jobs advertised.

Job vacancy trend for Chat Support in the UK

Chat Support
Salary Trend

3-month moving average salary quoted in jobs citing Chat Support.

Salary trend for Chat Support in the UK

Chat Support
Salary Histogram

Salary distribution for jobs citing Chat Support over the 6 months to 30 May 2025.

Salary histogram for Chat Support in the UK

Chat Support
Top 9 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Chat Support within the UK over the 6 months to 30 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +153 13 £34,500 +33.98% 72
UK excluding London +188 8 £23,500 -1.05% 76
Work from Home +121 7 £57,500 +155.56% 89
North of England +48 5 £23,500 +4.44% 18
Midlands +88 3 - - 16
Yorkshire - 3 £23,500 - 7
East Midlands - 3 - - 7
North West +6 2 £34,500 +56.82% 9
London +111 1 £30,000 +15.38% 3

Chat Support
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (14.29%) SharePoint
Applications
1 2 (14.29%) Microsoft Office
2 1 (7.14%) Chatbot
Business Applications
1 2 (14.29%) Remedy ITSM
Cloud Services
1 5 (35.71%) Microsoft 365
Communications & Networking
1 4 (28.57%) Network Security
2 2 (14.29%) Skype
2 2 (14.29%) VPN
General
1 10 (71.43%) Social Skills
2 3 (21.43%) Public Sector
3 2 (14.29%) Banking
3 2 (14.29%) Investment Banking
4 1 (7.14%) Finance
4 1 (7.14%) Organisational Skills
Job Titles
1 6 (42.86%) Analyst
1 6 (42.86%) Service Analyst
1 6 (42.86%) Service Desk Analyst
2 4 (28.57%) Security Manager
2 4 (28.57%) Support Manager
3 3 (21.43%) IT Analyst
4 2 (14.29%) Service Desk Engineer
5 1 (7.14%) Automation Developer
5 1 (7.14%) Developer
5 1 (7.14%) Robotic Process Automation Developer
Miscellaneous
1 4 (28.57%) Security Posture
2 1 (7.14%) IVR
2 1 (7.14%) Team-Oriented Environment
Operating Systems
1 5 (35.71%) Windows
2 2 (14.29%) Windows 10
Processes & Methodologies
1 6 (42.86%) Customer Service
2 5 (35.71%) Service Delivery
3 4 (28.57%) Cloud Security
3 4 (28.57%) Continuous Improvement
3 4 (28.57%) Performance Measurement
3 4 (28.57%) Problem-Solving
3 4 (28.57%) Project Management
3 4 (28.57%) Service Management
3 4 (28.57%) Vulnerability Management
4 3 (21.43%) Customer-Centric Approach
4 3 (21.43%) Customer-Centricity
4 3 (21.43%) Data Security
4 3 (21.43%) User Experience
5 2 (14.29%) ITSM
6 1 (7.14%) Artificial Intelligence
6 1 (7.14%) Incident Management
6 1 (7.14%) Natural Language Processing
6 1 (7.14%) Test Automation
6 1 (7.14%) Workflow
6 1 (7.14%) Workflow Management
Qualifications
1 4 (28.57%) SC Cleared
1 4 (28.57%) Security Cleared
2 3 (21.43%) A+ Certification
2 3 (21.43%) MCDST
2 3 (21.43%) Microsoft Certification
3 2 (14.29%) Degree
4 1 (7.14%) BPSS Clearance
Quality Assurance & Compliance
1 1 (7.14%) QA
Vendors
1 8 (57.14%) Microsoft
2 3 (21.43%) Citrix
3 2 (14.29%) Cisco
3 2 (14.29%) Remedy
4 1 (7.14%) Automation Anywhere
4 1 (7.14%) Blue Prism
4 1 (7.14%) UiPath