Customer-Centric Approach Job Trends

Customer-Centric Approach
UK

The table below provides summary statistics and salary benchmarking for jobs requiring Customer-Centric Approach skills. It covers permanent job vacancies from the 6 months leading up to 5 May 2026, with comparisons to the same periods in the previous two years.

6 months to
5 May 2026
Same period 2025 Same period 2024
Rank 673 545 720
Rank change year-on-year -128 +175 -22
Permanent jobs citing Customer-Centric Approach 53 109 164
As % of all permanent jobs in the UK 0.058% 0.25% 0.17%
As % of the Processes & Methodologies category 0.078% 0.27% 0.20%
Number of salaries quoted 47 72 125
10th Percentile £29,000 £36,250 £23,778
25th Percentile £34,250 £47,231 £31,500
Median annual salary (50th Percentile) £39,500 £65,000 £45,000
Median % change year-on-year -39.23% +44.44% -35.71%
75th Percentile £55,625 £67,500 £88,500
90th Percentile £67,500 £88,750 £95,000
UK excluding London median annual salary £38,000 £57,500 £42,500
% change year-on-year -33.91% +35.29% -39.29%

All Process & Methodology Skills
UK

Customer-Centric Approach falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 67,799 39,928 81,978
As % of all permanent jobs advertised in the UK 74.55% 92.95% 85.54%
Number of salaries quoted 42,318 22,681 59,568
10th Percentile £30,000 £30,625 £29,000
25th Percentile £40,000 £42,500 £39,750
Median annual salary (50th Percentile) £59,450 £60,000 £55,000
Median % change year-on-year -0.92% +9.09% -10.57%
75th Percentile £78,750 £80,000 £72,500
90th Percentile £100,000 £102,500 £92,500
UK excluding London median annual salary £51,250 £52,500 £50,000
% change year-on-year -2.38% +5.00% -9.09%

Customer-Centric Approach
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings citing Customer-Centric Approach relative to all permanent IT jobs advertised.

Customer-Centric Approach job vacancy trend in the UK

Customer-Centric Approach
Salary Trend

Salary distribution trend for jobs in the UK citing Customer-Centric Approach.

Salary distribution trend for jobs in the UK citing Customer-Centric Approach

Customer-Centric Approach
Salary Histogram

Salary distribution for jobs citing Customer-Centric Approach over the 6 months to 5 May 2026.

Salary histogram for Customer-Centric Approach in the UK

Customer-Centric Approach
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centric Approach within the UK over the 6 months to 5 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London -90 35 £38,000 -33.91% 16
England -113 31 £48,750 -25.00% 21
Work from Home -25 20 £50,000 -23.08% 12
London -42 14 £65,000 - 9
Scotland -9 12 £37,500 -42.31% 1
South East -57 9 £32,750 -43.04% 6
Wales -26 4 £28,500 -24.00%
South West -46 4 £45,000 -35.71%
North of England -67 2 £67,500 +39.16% 5
Northern Ireland - 2 £39,500 - 2
North West -27 1 - - 5
East Midlands -42 1 - -
Midlands -42 1 - - 2
North East - 1 £67,500 -
East of England - 1 £26,000 -

Customer-Centric Approach
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 3 (5.66%) Microsoft Exchange
Applications
1 8 (15.09%) Microsoft Office
2 4 (7.55%) Microsoft Excel
3 3 (5.66%) Microsoft PowerPoint
Business Applications
1 3 (5.66%) Dynamics CRM
Cloud Services
1 11 (20.75%) Azure
2 4 (7.55%) Microsoft 365
3 2 (3.77%) Stripe
4 1 (1.89%) AWS
4 1 (1.89%) Cloud Computing
4 1 (1.89%) Dynamics 365
4 1 (1.89%) Power Platform
Database & Business Intelligence
1 12 (22.64%) SQL Server
1 12 (22.64%) SQL Server Reporting Services
2 11 (20.75%) DB2
2 11 (20.75%) SQL Server Integration Services
3 1 (1.89%) BusinessObjects
3 1 (1.89%) Data Warehouse
3 1 (1.89%) Power BI
General
1 41 (77.36%) Social Skills
2 23 (43.40%) Finance
3 11 (20.75%) Advertising
3 11 (20.75%) Analytical Skills
4 9 (16.98%) Inclusion and Diversity
5 8 (15.09%) Marketing
6 5 (9.43%) Organisational Skills
7 3 (5.66%) Public Sector
7 3 (5.66%) Social Housing
8 2 (3.77%) Retail
Job Titles
1 11 (20.75%) Analyst
1 11 (20.75%) Applications Support
2 8 (15.09%) Senior
3 7 (13.21%) Business Sales Executive
3 7 (13.21%) New Business Sales Executive
3 7 (13.21%) Sales Executive
3 7 (13.21%) Senior Applications Support
3 7 (13.21%) Support Analyst
4 6 (11.32%) IT Support
5 4 (7.55%) Applications Support Analyst
5 4 (7.55%) Business Development Manager
5 4 (7.55%) Business Manager
5 4 (7.55%) Development Manager
5 4 (7.55%) IT Analyst
6 3 (5.66%) Administrator
6 3 (5.66%) IT Support Analyst
6 3 (5.66%) Sales Administrator
7 2 (3.77%) IT Support Engineer
7 2 (3.77%) Security Operations Manager
7 2 (3.77%) Systems Accountant
Libraries, Frameworks & Software Standards
1 11 (20.75%) .NET
Miscellaneous
1 11 (20.75%) Legacy Applications
2 10 (18.87%) Management Information System
2 10 (18.87%) Onboarding
3 7 (13.21%) Algorithms
4 3 (5.66%) Driving Licence
4 3 (5.66%) Self-Motivation
5 2 (3.77%) Security Operations Centre
6 1 (1.89%) Cyberattack
Operating Systems
1 16 (30.19%) Windows
Processes & Methodologies
1 53 (100.00%) Customer-Centricity
2 19 (35.85%) User Experience
3 18 (33.96%) Problem-Solving
4 16 (30.19%) Cybersecurity
5 10 (18.87%) Analytics
5 10 (18.87%) ITIL
6 9 (16.98%) Agile
6 9 (16.98%) Collaborative Working
6 9 (16.98%) CRM
6 9 (16.98%) Data Analysis
6 9 (16.98%) Data Privacy
6 9 (16.98%) Disaster Recovery
6 9 (16.98%) Knowledge Transfer
7 8 (15.09%) Customer Experience
7 8 (15.09%) Strategic Thinking
8 7 (13.21%) Actionable Insight
8 7 (13.21%) Collaborative Culture
8 7 (13.21%) Customer Service
8 7 (13.21%) Digital Marketing
8 7 (13.21%) Mentoring
Programming Languages
1 16 (30.19%) SQL
2 11 (20.75%) C#
2 11 (20.75%) PL/SQL
2 11 (20.75%) VB.NET
3 1 (1.89%) Data Analysis Expressions
Qualifications
1 3 (5.66%) Degree
2 1 (1.89%) A+ Certification
2 1 (1.89%) Computer Science Degree
2 1 (1.89%) MCDST
2 1 (1.89%) Microsoft Certification
Quality Assurance & Compliance
1 1 (1.89%) COBIT
1 1 (1.89%) GDPR
System Software
1 3 (5.66%) Active Directory
Vendors
1 20 (37.74%) Microsoft
2 4 (7.55%) ServiceNow
3 3 (5.66%) Sage
3 3 (5.66%) SAP
3 3 (5.66%) Yardi