Customer-Centric Approach Job Trends

Customer-Centric Approach
UK

The table below provides summary statistics and salary benchmarking for jobs requiring Customer-Centric Approach skills. It covers permanent job vacancies from the 6 months leading up to 23 January 2026, with comparisons to the same periods in the previous two years.

6 months to
23 Jan 2026
Same period 2025 Same period 2024
Rank 607 568 666
Rank change year-on-year -39 +98 +207
Permanent jobs citing Customer-Centric Approach 46 125 90
As % of all permanent jobs in the UK 0.074% 0.24% 0.14%
As % of the Processes & Methodologies category 0.092% 0.26% 0.16%
Number of salaries quoted 39 61 68
10th Percentile £26,300 £36,250 £22,300
25th Percentile £31,375 £41,250 £26,250
Median annual salary (50th Percentile) £32,750 £62,500 £45,000
Median % change year-on-year -47.60% +38.89% -36.26%
75th Percentile £45,000 £68,750 £71,500
90th Percentile £51,500 £88,750 £91,250
UK excluding London median annual salary £32,750 £51,250 £34,000
% change year-on-year -36.10% +50.74% -51.84%

All Process & Methodology Skills
UK

Customer-Centric Approach falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 50,076 48,429 57,012
As % of all permanent jobs advertised in the UK 80.42% 91.10% 89.12%
Number of salaries quoted 29,566 23,408 43,853
10th Percentile £28,500 £35,000 £30,000
25th Percentile £37,500 £45,000 £41,250
Median annual salary (50th Percentile) £55,000 £60,000 £57,500
Median % change year-on-year -8.33% +4.35% -8.00%
75th Percentile £75,000 £80,000 £77,500
90th Percentile £95,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £50,000
% change year-on-year -9.09% +10.00% -9.09%

Customer-Centric Approach
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings citing Customer-Centric Approach relative to all permanent IT jobs advertised.

Customer-Centric Approach job vacancy trend in the UK

Customer-Centric Approach
Salary Trend

Salary distribution trend for jobs in the UK citing Customer-Centric Approach.

Salary distribution trend for jobs in the UK citing Customer-Centric Approach

Customer-Centric Approach
Salary Histogram

Salary distribution for jobs citing Customer-Centric Approach over the 6 months to 23 January 2026.

Salary histogram for Customer-Centric Approach in the UK

Customer-Centric Approach
Top 11 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centric Approach within the UK over the 6 months to 23 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -2 44 £32,750 -49.62% 17
UK excluding London +12 37 £32,750 -36.10% 20
South East +46 28 £32,750 -57.74% 2
Work from Home +25 11 £43,500 -30.40% 15
London -10 7 £70,000 +7.69% 2
East of England +17 4 £26,000 -
South West +7 3 £45,000 -25.93% 2
Midlands +19 1 - - 3
North West -2 1 £45,000 -1.11% 4
East Midlands -4 1 - - 1
North of England -12 1 £45,000 -1.11% 8

Customer-Centric Approach
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 7 (15.22%) SharePoint
2 3 (6.52%) Microsoft Exchange
3 1 (2.17%) Confluence
Applications
1 25 (54.35%) Microsoft Office
2 4 (8.70%) Microsoft Excel
2 4 (8.70%) Microsoft PowerPoint
2 4 (8.70%) Microsoft Project
Business Applications
1 4 (8.70%) Dynamics CRM
2 2 (4.35%) C-CURE
3 1 (2.17%) SAP S/4HANA
Cloud Services
1 21 (45.65%) Microsoft 365
2 7 (15.22%) Azure
3 5 (10.87%) Azure DevOps
4 4 (8.70%) Dynamics 365
4 4 (8.70%) Power Platform
5 3 (6.52%) Entra ID
6 1 (2.17%) AWS
6 1 (2.17%) SaaS
Communications & Networking
1 3 (6.52%) VPN
Database & Business Intelligence
1 4 (8.70%) Power BI
2 1 (2.17%) DB2
2 1 (2.17%) SQL Server
2 1 (2.17%) SQL Server Integration Services
2 1 (2.17%) SQL Server Reporting Services
Development Applications
1 1 (2.17%) JIRA
General
1 35 (76.09%) Social Skills
2 12 (26.09%) Finance
3 4 (8.70%) Marketing
4 3 (6.52%) Advertising
4 3 (6.52%) Publishing
4 3 (6.52%) Social Housing
5 2 (4.35%) Retail
6 1 (2.17%) Electronics
6 1 (2.17%) French Language
6 1 (2.17%) Health Technology
6 1 (2.17%) Influencing Skills
6 1 (2.17%) Manufacturing
6 1 (2.17%) Public Sector
6 1 (2.17%) Tech for Good
6 1 (2.17%) Telecoms
Job Titles
1 24 (52.17%) IT Support
2 18 (39.13%) Analyst
3 17 (36.96%) IT Analyst
4 16 (34.78%) IT Support Analyst
4 16 (34.78%) Support Analyst
5 9 (19.57%) 2nd Line Support
5 9 (19.57%) 2nd Line Support Analyst
6 5 (10.87%) 1st Line Support
7 4 (8.70%) Coordinator
7 4 (8.70%) PMO Coordinator
7 4 (8.70%) Product Manager
7 4 (8.70%) Senior
8 3 (6.52%) Business Development Manager
8 3 (6.52%) Business Manager
8 3 (6.52%) Development Manager
8 3 (6.52%) IT Engineer
8 3 (6.52%) IT Support Engineer
8 3 (6.52%) Senior Manager
8 3 (6.52%) Senior Product Manager
8 3 (6.52%) Support Engineer
Libraries, Frameworks & Software Standards
1 1 (2.17%) .NET
1 1 (2.17%) JDBC
1 1 (2.17%) OAuth
1 1 (2.17%) REST
1 1 (2.17%) RESTful
1 1 (2.17%) SOAP
1 1 (2.17%) XSLT
Miscellaneous
1 19 (41.30%) Driving Licence
2 5 (10.87%) Onboarding
2 5 (10.87%) Self-Motivation
3 2 (4.35%) CCTV
3 2 (4.35%) Fibre Optics
4 1 (2.17%) Data Structures
4 1 (2.17%) Enterprise Software
4 1 (2.17%) EPoS
4 1 (2.17%) Legacy Applications
Operating Systems
1 27 (58.70%) Windows
2 3 (6.52%) Windows 10
3 1 (2.17%) Mac OS
Processes & Methodologies
1 46 (100.00%) Customer-Centricity
2 27 (58.70%) Customer Service
3 25 (54.35%) Problem-Solving
4 20 (43.48%) Cybersecurity
5 8 (17.39%) CRM
6 6 (13.04%) Analytics
6 6 (13.04%) Business Intelligence
6 6 (13.04%) Project Management
6 6 (13.04%) Stakeholder Management
7 5 (10.87%) Agile
7 5 (10.87%) Collaborative Culture
7 5 (10.87%) Continuous Improvement
7 5 (10.87%) DevOps
8 4 (8.70%) Capacity Planning
8 4 (8.70%) Customer Engagement
8 4 (8.70%) PRINCE2
8 4 (8.70%) Process Improvement
8 4 (8.70%) Process Management
8 4 (8.70%) Project Delivery
8 4 (8.70%) Waterfall
Programming Languages
1 2 (4.35%) SQL
2 1 (2.17%) C#
2 1 (2.17%) Groovy
2 1 (2.17%) Java
2 1 (2.17%) PL/SQL
2 1 (2.17%) VB.NET
Qualifications
1 7 (15.22%) Degree
2 4 (8.70%) PMI Certification
2 4 (8.70%) PMP
3 2 (4.35%) City & Guilds
3 2 (4.35%) SC Cleared
3 2 (4.35%) Security Cleared
4 1 (2.17%) A+ Certification
4 1 (2.17%) Computer Science Degree
4 1 (2.17%) MCDST
4 1 (2.17%) Microsoft Certification
Quality Assurance & Compliance
1 4 (8.70%) PMO
1 4 (8.70%) QA
2 1 (2.17%) GDPR
2 1 (2.17%) ISO/IEC 27001
2 1 (2.17%) NIST
2 1 (2.17%) PCI DSS
System Software
1 20 (43.48%) Active Directory
Systems Management
1 3 (6.52%) Microsoft Intune
Vendors
1 31 (67.39%) Microsoft
2 2 (4.35%) SAP