Customer-Centric Approach Job Trends

Customer-Centric Approach
UK

The table below provides summary statistics and salary benchmarking for jobs requiring Customer-Centric Approach skills. It covers permanent job vacancies from the 6 months leading up to 7 March 2026, with comparisons to the same periods in the previous two years.

6 months to
7 Mar 2026
Same period 2025 Same period 2024
Rank 637 546 700
Rank change year-on-year -91 +154 +136
Permanent jobs citing Customer-Centric Approach 46 121 129
As % of all permanent jobs in the UK 0.064% 0.26% 0.16%
As % of the Processes & Methodologies category 0.081% 0.28% 0.18%
Number of salaries quoted 42 67 91
10th Percentile £26,500 £37,000 £21,000
25th Percentile £31,375 £45,000 £27,000
Median annual salary (50th Percentile) £32,750 £62,500 £45,000
Median % change year-on-year -47.60% +38.89% -36.26%
75th Percentile £48,438 £67,500 £76,750
90th Percentile £67,500 £81,250 £92,500
UK excluding London median annual salary £32,750 £56,250 £36,250
% change year-on-year -41.78% +55.17% -48.65%

All Process & Methodology Skills
UK

Customer-Centric Approach falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 56,779 43,287 71,183
As % of all permanent jobs advertised in the UK 78.47% 93.48% 87.85%
Number of salaries quoted 34,177 22,512 54,463
10th Percentile £29,262 £32,500 £29,250
25th Percentile £39,000 £45,000 £40,000
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -12.00%
75th Percentile £76,875 £80,100 £75,000
90th Percentile £97,500 £102,500 £95,000
UK excluding London median annual salary £50,000 £55,000 £50,000
% change year-on-year -9.09% +10.00% -9.09%

Customer-Centric Approach
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings citing Customer-Centric Approach relative to all permanent IT jobs advertised.

Customer-Centric Approach job vacancy trend in the UK

Customer-Centric Approach
Salary Trend

Salary distribution trend for jobs in the UK citing Customer-Centric Approach.

Salary distribution trend for jobs in the UK citing Customer-Centric Approach

Customer-Centric Approach
Salary Histogram

Salary distribution for jobs citing Customer-Centric Approach over the 6 months to 7 March 2026.

Salary histogram for Customer-Centric Approach in the UK

Customer-Centric Approach
Top 11 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centric Approach within the UK over the 6 months to 7 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -56 44 £32,750 -47.60% 19
UK excluding London -33 33 £32,750 -41.78% 20
South East +21 24 £32,750 -57.74% 4
Work from Home -4 17 £47,500 -24.00% 15
London -12 11 £65,000 - 4
East of England +8 4 £26,000 - 3
South West -8 3 £45,000 -25.00% 1
Midlands -9 1 - - 1
North West -18 1 - - 4
East Midlands -22 1 - -
North of England -36 1 - - 6

Customer-Centric Approach
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 3 (6.52%) Microsoft Exchange
1 3 (6.52%) SharePoint
2 1 (2.17%) Confluence
Applications
1 20 (43.48%) Microsoft Office
Business Applications
1 1 (2.17%) SAP S/4HANA
Cloud Services
1 20 (43.48%) Microsoft 365
2 10 (21.74%) Azure
3 3 (6.52%) Entra ID
4 1 (2.17%) AWS
4 1 (2.17%) Azure DevOps
4 1 (2.17%) Dynamics 365
4 1 (2.17%) Stripe
Communications & Networking
1 3 (6.52%) VPN
Database & Business Intelligence
1 8 (17.39%) DB2
1 8 (17.39%) SQL Server
1 8 (17.39%) SQL Server Integration Services
1 8 (17.39%) SQL Server Reporting Services
Development Applications
1 1 (2.17%) JIRA
General
1 38 (82.61%) Social Skills
2 12 (26.09%) Finance
3 4 (8.70%) Advertising
4 3 (6.52%) Retail
4 3 (6.52%) Social Housing
5 2 (4.35%) Organisational Skills
6 1 (2.17%) Analytical Skills
6 1 (2.17%) Inclusion and Diversity
6 1 (2.17%) Marketing
Job Titles
1 23 (50.00%) IT Support
2 21 (45.65%) Analyst
3 19 (41.30%) Support Analyst
4 17 (36.96%) IT Analyst
5 16 (34.78%) IT Support Analyst
6 9 (19.57%) 2nd Line Support
6 9 (19.57%) 2nd Line Support Analyst
7 8 (17.39%) Applications Support
8 6 (13.04%) Senior
9 5 (10.87%) Senior Applications Support
10 4 (8.70%) 1st Line Support
11 3 (6.52%) Applications Support Analyst
11 3 (6.52%) Business Development Manager
11 3 (6.52%) Business Manager
11 3 (6.52%) Development Manager
11 3 (6.52%) IT Engineer
11 3 (6.52%) IT Support Engineer
11 3 (6.52%) Support Engineer
12 1 (2.17%) IT Security Manager
12 1 (2.17%) Senior Product Manager
Libraries, Frameworks & Software Standards
1 8 (17.39%) .NET
2 1 (2.17%) JDBC
2 1 (2.17%) REST
2 1 (2.17%) SOAP
2 1 (2.17%) XSLT
Miscellaneous
1 16 (34.78%) Driving Licence
2 8 (17.39%) Legacy Applications
3 3 (6.52%) Self-Motivation
4 1 (2.17%) Cyberattack
4 1 (2.17%) Security Operations Centre
Operating Systems
1 32 (69.57%) Windows
2 3 (6.52%) Windows 10
Processes & Methodologies
1 46 (100.00%) Customer-Centricity
2 26 (56.52%) Problem-Solving
3 23 (50.00%) Customer Service
4 20 (43.48%) Cybersecurity
5 6 (13.04%) Collaborative Culture
5 6 (13.04%) CRM
6 5 (10.87%) Mentoring
7 4 (8.70%) ITSM
7 4 (8.70%) Process Improvement
7 4 (8.70%) Risk Management
7 4 (8.70%) Stakeholder Management
8 3 (6.52%) B2B
8 3 (6.52%) B2B Sales
8 3 (6.52%) Business Development
8 3 (6.52%) User Experience
9 2 (4.35%) Analytics
9 2 (4.35%) Energy Management
9 2 (4.35%) Mathematics
10 1 (2.17%) Data Science
10 1 (2.17%) Decision-Making
Programming Languages
1 10 (21.74%) SQL
2 8 (17.39%) C#
2 8 (17.39%) PL/SQL
2 8 (17.39%) VB.NET
3 1 (2.17%) Groovy
3 1 (2.17%) Java
Qualifications
1 2 (4.35%) Degree
2 1 (2.17%) A+ Certification
2 1 (2.17%) Computer Science Degree
2 1 (2.17%) MCDST
2 1 (2.17%) Microsoft Certification
Quality Assurance & Compliance
1 1 (2.17%) COBIT
System Software
1 19 (41.30%) Active Directory
Systems Management
1 3 (6.52%) Microsoft Intune
Vendors
1 32 (69.57%) Microsoft
2 3 (6.52%) ServiceNow
3 1 (2.17%) SAP
3 1 (2.17%) Yardi