Customer-Centric Approach Job Trends

Customer-Centric Approach
UK

The table below provides summary statistics and salary benchmarking for jobs requiring Customer-Centric Approach skills. It covers vacancies from the 6 months leading up to 17 September 2025, with comparisons to the same periods in the previous two years.

6 months to
17 Sep 2025
Same period 2024 Same period 2023
Rank 593 696 600
Rank change year-on-year +103 -96 +370
Permanent jobs citing Customer-Centric Approach 85 105 163
As % of all permanent jobs advertised in the UK 0.17% 0.13% 0.27%
As % of the Processes & Methodologies category 0.19% 0.17% 0.28%
Number of salaries quoted 57 68 155
10th Percentile £26,750 £25,600 £38,821
25th Percentile £30,000 £35,000 £57,500
Median annual salary (50th Percentile) £45,000 £45,000 £70,000
Median % change year-on-year - -35.71% -6.67%
75th Percentile £79,157 £85,000 £72,500
90th Percentile £93,000 £113,000 -
UK excluding London median annual salary £32,500 £41,821 £70,000
% change year-on-year -22.29% -40.26% +12.00%

All Process and Methodology Skills
UK

Customer-Centric Approach falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 43,797 63,176 57,561
As % of all permanent jobs advertised in the UK 88.73% 81.14% 94.37%
Number of salaries quoted 24,693 35,881 43,260
10th Percentile £28,500 £32,000 £32,750
25th Percentile £36,250 £42,500 £45,000
Median annual salary (50th Percentile) £55,000 £57,500 £60,000
Median % change year-on-year -4.35% -4.17% -
75th Percentile £75,000 £77,500 £80,000
90th Percentile £96,250 £95,000 £100,000
UK excluding London median annual salary £47,500 £52,500 £54,000
% change year-on-year -9.52% -2.78% +2.86%

Customer-Centric Approach
Job Vacancy Trend

Job postings citing Customer-Centric Approach as a proportion of all IT jobs advertised.

Job vacancy trend for Customer-Centric Approach in the UK

Customer-Centric Approach
Salary Trend

Salary distribution trend for jobs in the UK citing Customer-Centric Approach.

Salary distribution trend for jobs in the UK citing Customer-Centric Approach

Customer-Centric Approach
Salary Histogram

Salary distribution for jobs citing Customer-Centric Approach over the 6 months to 17 September 2025.

Salary histogram for Customer-Centric Approach in the UK

Customer-Centric Approach
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centric Approach within the UK over the 6 months to 17 September 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +76 77 £45,000 - 43
UK excluding London +88 64 £32,500 -22.29% 23
South East +69 33 £32,500 -27.78% 17
Work from Home +59 23 £52,727 -8.30% 16
London +56 18 £90,000 +12.50% 29
Midlands +48 10 £29,500 +11.32%
North of England +30 9 £45,000 -2.70% 5
West Midlands +52 7 £29,500 -26.25%
North West +10 7 £45,000 +5.88% 3
East of England -4 7 £26,000 -3.70%
East Midlands +25 3 - -
Wales +14 3 £80,000 -
Yorkshire +14 2 - - 1
Scotland - 2 £75,084 -

Customer-Centric Approach
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (8.24%) SharePoint
2 2 (2.35%) Microsoft Exchange
Applications
1 16 (18.82%) Microsoft Office
2 7 (8.24%) Microsoft Excel
3 5 (5.88%) Microsoft PowerPoint
4 4 (4.71%) Microsoft Project
Business Applications
1 8 (9.41%) Dynamics CRM
2 3 (3.53%) C-CURE
3 1 (1.18%) Oracle Applications
3 1 (1.18%) Oracle EBS
Cloud Services
1 12 (14.12%) Azure
2 11 (12.94%) Microsoft 365
3 10 (11.76%) Power Platform
4 8 (9.41%) Dynamics 365
5 5 (5.88%) SaaS
6 4 (4.71%) Azure Data Factory
6 4 (4.71%) Azure DevOps
7 3 (3.53%) Azure Synapse Analytics
7 3 (3.53%) OneDrive
8 2 (2.35%) AWS
8 2 (2.35%) Contentsquare
8 2 (2.35%) Google Analytics
9 1 (1.18%) Azure Monitor
9 1 (1.18%) Entra ID
9 1 (1.18%) OCI
Communications & Networking
1 5 (5.88%) DHCP
1 5 (5.88%) DNS
1 5 (5.88%) PBX
1 5 (5.88%) RTP
1 5 (5.88%) Softphone
1 5 (5.88%) TCP/IP
1 5 (5.88%) VLAN
1 5 (5.88%) VoIP
2 1 (1.18%) Internet
Database & Business Intelligence
1 6 (7.06%) Power BI
2 1 (1.18%) Azure SQL Database
2 1 (1.18%) Oracle Database
2 1 (1.18%) Oracle Exadata
2 1 (1.18%) Oracle Reports
2 1 (1.18%) SQL Server
Development Applications
1 1 (1.18%) Jenkins
General
1 54 (63.53%) Social Skills
2 34 (40.00%) Finance
3 12 (14.12%) Marketing
4 11 (12.94%) Legal
5 9 (10.59%) Law
6 8 (9.41%) Analytical Skills
7 7 (8.24%) Retail
7 7 (8.24%) Telecoms
8 6 (7.06%) Influencing Skills
9 5 (5.88%) Presentation Skills
10 4 (4.71%) Manufacturing
11 3 (3.53%) Public Sector
11 3 (3.53%) Publishing
12 2 (2.35%) Billing
12 2 (2.35%) Electronics
12 2 (2.35%) French Language
12 2 (2.35%) Military
12 2 (2.35%) Organisational Skills
13 1 (1.18%) Automotive
13 1 (1.18%) Financial Institution
Job Titles
1 12 (14.12%) Product Manager
2 11 (12.94%) Lead
3 10 (11.76%) IT Support
4 8 (9.41%) 1st Line Support
4 8 (9.41%) Support Technician
5 6 (7.06%) Analyst
5 6 (7.06%) Support Engineer
5 6 (7.06%) Technical Engineer
5 6 (7.06%) Technical Support
5 6 (7.06%) Technical Support Engineer
6 5 (5.88%) Technical Leader
6 5 (5.88%) Telecoms Technician
7 4 (4.71%) Account Manager
7 4 (4.71%) Coordinator
7 4 (4.71%) Incident Manager
7 4 (4.71%) PMO Coordinator
7 4 (4.71%) Relationships Manager
8 3 (3.53%) Consultant
8 3 (3.53%) Senior Manager
8 3 (3.53%) Service Analyst
Libraries, Frameworks & Software Standards
1 1 (1.18%) HTML
1 1 (1.18%) Middleware
1 1 (1.18%) OAuth
1 1 (1.18%) Oracle Fusion
1 1 (1.18%) Oracle GoldenGate
1 1 (1.18%) RESTful
1 1 (1.18%) Spring
1 1 (1.18%) Spring Boot
Miscellaneous
1 12 (14.12%) Product Ownership
2 11 (12.94%) Onboarding
3 8 (9.41%) Driving Licence
4 7 (8.24%) Management Information System
5 6 (7.06%) FMCG
5 6 (7.06%) PMI
6 5 (5.88%) Self-Motivation
7 4 (4.71%) CCTV
7 4 (4.71%) Cyber Threat
7 4 (4.71%) Fibre Optics
7 4 (4.71%) Fixed Income
7 4 (4.71%) Virtual Team
8 2 (2.35%) Enterprise Software
8 2 (2.35%) Mobile App
9 1 (1.18%) Algorithms
9 1 (1.18%) Data Protection Act
9 1 (1.18%) Data Structures
9 1 (1.18%) EPoS
Operating Systems
1 18 (21.18%) Windows
2 2 (2.35%) Android
2 2 (2.35%) Apple iOS
2 2 (2.35%) Mac OS
2 2 (2.35%) Windows Server
3 1 (1.18%) Linux
3 1 (1.18%) Unix
Processes & Methodologies
1 85 (100.00%) Customer-Centricity
2 35 (41.18%) Problem-Solving
3 33 (38.82%) Customer Service
4 20 (23.53%) Continuous Improvement
5 19 (22.35%) Agile
6 15 (17.65%) Product Management
7 14 (16.47%) Cybersecurity
8 13 (15.29%) CRM
8 13 (15.29%) DevOps
8 13 (15.29%) Project Management
8 13 (15.29%) Stakeholder Management
9 12 (14.12%) Analytics
10 11 (12.94%) Budget Management
10 11 (12.94%) Collaborative Working
10 11 (12.94%) ITIL
11 10 (11.76%) Line Management
12 9 (10.59%) Customer Experience
12 9 (10.59%) Performance Metrics
12 9 (10.59%) Roadmaps
13 8 (9.41%) Business Strategy
Programming Languages
1 2 (2.35%) Python
2 1 (1.18%) Java
2 1 (1.18%) PL/SQL
2 1 (1.18%) PowerShell
2 1 (1.18%) SQL
Qualifications
1 13 (15.29%) Degree
2 10 (11.76%) PMI Certification
3 6 (7.06%) Computer Science Degree
3 6 (7.06%) SC Cleared
3 6 (7.06%) Security Cleared
4 5 (5.88%) Microsoft Certification
5 4 (4.71%) CISSP
5 4 (4.71%) GCIA
5 4 (4.71%) GCIH
5 4 (4.71%) OSCE
5 4 (4.71%) OSCP
5 4 (4.71%) PMP
5 4 (4.71%) Six Sigma Black Belt
5 4 (4.71%) Six Sigma Green Belt
6 3 (3.53%) A+ Certification
6 3 (3.53%) City & Guilds
6 3 (3.53%) MCDST
7 2 (2.35%) MCSA
8 1 (1.18%) Azure Certification
Quality Assurance & Compliance
1 6 (7.06%) PMO
2 5 (5.88%) QA
3 4 (4.71%) GDPR
4 2 (2.35%) ISO/IEC 27001
4 2 (2.35%) NIST
4 2 (2.35%) PCI DSS
4 2 (2.35%) SLA
5 1 (1.18%) Data Quality
System Software
1 8 (9.41%) Active Directory
2 1 (1.18%) Docker
2 1 (1.18%) Virtual Machines
Systems Management
1 4 (4.71%) CSIRT
2 1 (1.18%) BMC PATROL
2 1 (1.18%) Kubernetes
2 1 (1.18%) Oracle RMAN
Vendors
1 27 (31.76%) Microsoft
2 3 (3.53%) Databricks
3 2 (2.35%) Google
3 2 (2.35%) SAP
4 1 (1.18%) BT
4 1 (1.18%) HubSpot
4 1 (1.18%) Oracle