Customer-Centric Approach Job Trends

Customer-Centric Approach
UK

The table below provides summary statistics and salary benchmarking for jobs requiring Customer-Centric Approach skills. It covers permanent job vacancies from the 6 months leading up to 24 April 2026, with comparisons to the same periods in the previous two years.

6 months to
24 Apr 2026
Same period 2025 Same period 2024
Rank 670 529 713
Rank change year-on-year -141 +184 +77
Permanent jobs citing Customer-Centric Approach 49 116 165
As % of all permanent jobs in the UK 0.056% 0.28% 0.17%
As % of the Processes & Methodologies category 0.074% 0.30% 0.20%
Number of salaries quoted 44 75 125
10th Percentile £28,650 £36,750 £24,550
25th Percentile £31,375 £47,231 £31,500
Median annual salary (50th Percentile) £39,500 £62,500 £45,000
Median % change year-on-year -36.80% +38.89% -36.26%
75th Percentile £52,500 £67,500 £88,500
90th Percentile £67,500 £84,000 £94,000
UK excluding London median annual salary £37,000 £57,500 £42,500
% change year-on-year -35.65% +35.29% -39.80%

All Process & Methodology Skills
UK

Customer-Centric Approach falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 66,274 38,859 81,572
As % of all permanent jobs advertised in the UK 75.13% 92.82% 85.77%
Number of salaries quoted 40,927 22,757 59,545
10th Percentile £30,000 £31,250 £29,000
25th Percentile £40,000 £42,500 £40,000
Median annual salary (50th Percentile) £57,500 £60,000 £55,000
Median % change year-on-year -4.17% +9.09% -10.57%
75th Percentile £77,500 £80,000 £72,500
90th Percentile £97,500 £102,500 £92,500
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -9.09%

Customer-Centric Approach
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings citing Customer-Centric Approach relative to all permanent IT jobs advertised.

Customer-Centric Approach job vacancy trend in the UK

Customer-Centric Approach
Salary Trend

Salary distribution trend for jobs in the UK citing Customer-Centric Approach.

Salary distribution trend for jobs in the UK citing Customer-Centric Approach

Customer-Centric Approach
Salary Histogram

Salary distribution for jobs citing Customer-Centric Approach over the 6 months to 24 April 2026.

Salary histogram for Customer-Centric Approach in the UK

Customer-Centric Approach
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centric Approach within the UK over the 6 months to 24 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London -99 32 £37,000 -35.65% 17
England -143 31 £47,500 -24.00% 18
Work from Home -40 18 £50,000 -23.08% 9
London -45 14 £65,000 - 4
Scotland -20 11 £37,000 -43.08%
South East -61 9 £32,750 -43.04% 7
Wales -24 3 £28,500 -24.00%
South West -57 3 £45,000 -25.00% 2
North of England -64 2 £67,500 +39.16% 2
East of England - 2 £26,000 -
North West -33 1 - - 2
Midlands -45 1 - - 3
East Midlands -58 1 - - 1
North East - 1 £67,500 -
Northern Ireland - 1 £39,500 - 3

Customer-Centric Approach
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 3 (6.12%) Microsoft Exchange
Applications
1 11 (22.45%) Microsoft Office
2 4 (8.16%) Microsoft Excel
3 3 (6.12%) Microsoft PowerPoint
Business Applications
1 3 (6.12%) Dynamics CRM
Cloud Services
1 11 (22.45%) Azure
2 6 (12.24%) Microsoft 365
3 2 (4.08%) Stripe
4 1 (2.04%) Dynamics 365
4 1 (2.04%) Power Platform
Database & Business Intelligence
1 12 (24.49%) SQL Server
1 12 (24.49%) SQL Server Reporting Services
2 11 (22.45%) DB2
2 11 (22.45%) SQL Server Integration Services
3 1 (2.04%) BusinessObjects
3 1 (2.04%) Data Warehouse
3 1 (2.04%) Power BI
General
1 40 (81.63%) Social Skills
2 19 (38.78%) Finance
3 11 (22.45%) Analytical Skills
4 8 (16.33%) Advertising
5 6 (12.24%) Inclusion and Diversity
6 5 (10.20%) Marketing
6 5 (10.20%) Organisational Skills
7 3 (6.12%) Public Sector
7 3 (6.12%) Social Housing
8 2 (4.08%) Retail
Job Titles
1 12 (24.49%) Analyst
2 11 (22.45%) Applications Support
3 9 (18.37%) IT Support
3 9 (18.37%) Support Analyst
4 8 (16.33%) Senior
5 7 (14.29%) Senior Applications Support
6 6 (12.24%) IT Analyst
7 5 (10.20%) IT Support Analyst
8 4 (8.16%) Applications Support Analyst
8 4 (8.16%) Business Sales Executive
8 4 (8.16%) New Business Sales Executive
8 4 (8.16%) Sales Executive
9 3 (6.12%) Administrator
9 3 (6.12%) Business Development Manager
9 3 (6.12%) Business Manager
9 3 (6.12%) Development Manager
9 3 (6.12%) Sales Administrator
10 2 (4.08%) IT Security Manager
10 2 (4.08%) IT Support Engineer
10 2 (4.08%) Security Manager
Libraries, Frameworks & Software Standards
1 11 (22.45%) .NET
Miscellaneous
1 11 (22.45%) Legacy Applications
2 10 (20.41%) Management Information System
3 7 (14.29%) Onboarding
4 5 (10.20%) Driving Licence
5 4 (8.16%) Algorithms
6 3 (6.12%) Self-Motivation
7 2 (4.08%) Security Operations Centre
8 1 (2.04%) Cyberattack
Operating Systems
1 19 (38.78%) Windows
Processes & Methodologies
1 49 (100.00%) Customer-Centricity
2 21 (42.86%) Problem-Solving
3 16 (32.65%) Cybersecurity
3 16 (32.65%) User Experience
4 10 (20.41%) Analytics
4 10 (20.41%) Customer Service
4 10 (20.41%) ITIL
5 9 (18.37%) Agile
5 9 (18.37%) Collaborative Working
5 9 (18.37%) Data Analysis
5 9 (18.37%) Data Privacy
5 9 (18.37%) Disaster Recovery
5 9 (18.37%) Knowledge Transfer
6 8 (16.33%) CRM
7 7 (14.29%) Collaborative Culture
7 7 (14.29%) Mentoring
8 5 (10.20%) Customer Experience
8 5 (10.20%) ITSM
8 5 (10.20%) Strategic Thinking
9 4 (8.16%) Digital Marketing
Programming Languages
1 14 (28.57%) SQL
2 11 (22.45%) C#
2 11 (22.45%) PL/SQL
2 11 (22.45%) VB.NET
3 1 (2.04%) Data Analysis Expressions
Qualifications
1 2 (4.08%) Degree
2 1 (2.04%) A+ Certification
2 1 (2.04%) Computer Science Degree
2 1 (2.04%) MCDST
2 1 (2.04%) Microsoft Certification
Quality Assurance & Compliance
1 1 (2.04%) COBIT
1 1 (2.04%) GDPR
System Software
1 5 (10.20%) Active Directory
Vendors
1 22 (44.90%) Microsoft
2 4 (8.16%) ServiceNow
3 3 (6.12%) Sage
3 3 (6.12%) SAP
4 1 (2.04%) Yardi