Customer-Centric Approach Job Trends

Customer-Centric Approach
UK

The table below provides summary statistics and salary benchmarking for jobs requiring Customer-Centric Approach skills. It covers permanent job vacancies from the 6 months leading up to 22 December 2025, with comparisons to the same periods in the previous two years.

6 months to
22 Dec 2025
Same period 2024 Same period 2023
Rank 580 588 647
Rank change year-on-year +8 +59 +312
Permanent jobs citing Customer-Centric Approach 59 118 57
As % of all permanent jobs in the UK 0.100% 0.21% 0.12%
As % of the Processes & Methodologies category 0.12% 0.23% 0.13%
Number of salaries quoted 51 55 48
10th Percentile £25,500 £36,000 £26,250
25th Percentile £27,800 £41,250 £30,938
Median annual salary (50th Percentile) £32,750 £57,500 £45,000
Median % change year-on-year -43.04% +27.78% -10.00%
75th Percentile £45,000 £68,125 £57,813
90th Percentile £75,000 £88,750 £91,250
UK excluding London median annual salary £32,750 £50,000 £37,500
% change year-on-year -34.50% +33.33% +13.95%

All Process and Methodology Skills
UK

Customer-Centric Approach falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 48,803 50,313 45,263
As % of all permanent jobs advertised in the UK 82.65% 89.69% 93.72%
Number of salaries quoted 28,630 25,271 34,729
10th Percentile £28,500 £35,000 £32,000
25th Percentile £36,250 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - -3.23%
75th Percentile £75,000 £80,000 £80,000
90th Percentile £95,000 £100,000 £100,000
UK excluding London median annual salary £49,000 £55,000 £52,500
% change year-on-year -10.91% +4.76% -2.78%

Customer-Centric Approach
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings citing Customer-Centric Approach relative to all permanent IT jobs advertised.

Customer-Centric Approach job vacancy trend in the UK

Customer-Centric Approach
Salary Trend

Salary distribution trend for jobs in the UK citing Customer-Centric Approach.

Salary distribution trend for jobs in the UK citing Customer-Centric Approach

Customer-Centric Approach
Salary Histogram

Salary distribution for jobs citing Customer-Centric Approach over the 6 months to 22 December 2025.

Salary histogram for Customer-Centric Approach in the UK

Customer-Centric Approach
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centric Approach within the UK over the 6 months to 22 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +37 56 £32,750 -45.42% 27
UK excluding London +31 48 £32,750 -34.50% 15
South East +58 29 £32,750 -57.74% 2
Work from Home +30 13 £31,500 -45.22% 8
London +8 9 £72,500 +11.54% 13
East of England +21 8 £26,000 -27.78% 1
North of England +8 4 £45,000 -10.00% 5
West Midlands +38 3 £31,500 -44.00% 2
Midlands +25 3 £31,500 -18.71% 4
North West +25 3 £45,000 -2.70% 3
South West +9 3 £45,000 +8.43% 1
Scotland -1 1 £75,084 +15.51% 2
Yorkshire -12 1 - - 2

Customer-Centric Approach
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 7 (11.86%) SharePoint
2 3 (5.08%) Microsoft Exchange
3 1 (1.69%) Confluence
Applications
1 32 (54.24%) Microsoft Office
2 4 (6.78%) Microsoft Excel
2 4 (6.78%) Microsoft PowerPoint
2 4 (6.78%) Microsoft Project
Business Applications
1 4 (6.78%) Dynamics CRM
2 2 (3.39%) C-CURE
3 1 (1.69%) SAP S/4HANA
Cloud Services
1 22 (37.29%) Microsoft 365
2 7 (11.86%) Azure
3 5 (8.47%) Azure DevOps
4 4 (6.78%) Dynamics 365
4 4 (6.78%) Power Platform
5 3 (5.08%) Entra ID
6 2 (3.39%) AWS
6 2 (3.39%) SaaS
Communications & Networking
1 3 (5.08%) VPN
Database & Business Intelligence
1 4 (6.78%) Power BI
Development Applications
1 1 (1.69%) JIRA
General
1 42 (71.19%) Social Skills
2 15 (25.42%) Finance
3 6 (10.17%) Marketing
4 3 (5.08%) Advertising
4 3 (5.08%) Public Sector
4 3 (5.08%) Publishing
4 3 (5.08%) Social Housing
5 2 (3.39%) Electronics
5 2 (3.39%) French Language
5 2 (3.39%) Legal
5 2 (3.39%) Manufacturing
5 2 (3.39%) Retail
5 2 (3.39%) Telecoms
6 1 (1.69%) Automotive
6 1 (1.69%) Health Technology
6 1 (1.69%) Influencing Skills
6 1 (1.69%) Tech for Good
Job Titles
1 30 (50.85%) IT Support
2 16 (27.12%) Analyst
2 16 (27.12%) IT Analyst
2 16 (27.12%) IT Support Analyst
2 16 (27.12%) Support Analyst
3 11 (18.64%) 1st Line Support
4 9 (15.25%) 2nd Line Support
4 9 (15.25%) 2nd Line Support Analyst
5 6 (10.17%) Support Engineer
6 5 (8.47%) Product Manager
7 4 (6.78%) Coordinator
7 4 (6.78%) PMO Coordinator
7 4 (6.78%) Senior
7 4 (6.78%) Senior Manager
7 4 (6.78%) Senior Product Manager
8 3 (5.08%) Business Manager
8 3 (5.08%) Consultant
8 3 (5.08%) Development Manager
8 3 (5.08%) Support Technician
8 3 (5.08%) Technical Support
Libraries, Frameworks & Software Standards
1 1 (1.69%) HTML
1 1 (1.69%) JDBC
1 1 (1.69%) OAuth
1 1 (1.69%) REST
1 1 (1.69%) RESTful
1 1 (1.69%) SOAP
1 1 (1.69%) XSLT
Miscellaneous
1 21 (35.59%) Driving Licence
2 8 (13.56%) Onboarding
3 5 (8.47%) Self-Motivation
4 2 (3.39%) CCTV
4 2 (3.39%) Enterprise Software
4 2 (3.39%) Fibre Optics
5 1 (1.69%) Data Structures
5 1 (1.69%) EPoS
5 1 (1.69%) Product Ownership
Operating Systems
1 32 (54.24%) Windows
2 3 (5.08%) Windows 10
3 2 (3.39%) Mac OS
Processes & Methodologies
1 59 (100.00%) Customer-Centricity
2 37 (62.71%) Customer Service
3 34 (57.63%) Problem-Solving
4 22 (37.29%) Cybersecurity
5 9 (15.25%) Continuous Improvement
6 8 (13.56%) CRM
6 8 (13.56%) Process Improvement
6 8 (13.56%) Stakeholder Management
7 7 (11.86%) Analytics
7 7 (11.86%) Business Intelligence
7 7 (11.86%) Project Management
8 6 (10.17%) Agile
9 5 (8.47%) Collaborative Culture
9 5 (8.47%) DevOps
9 5 (8.47%) Roadmaps
10 4 (6.78%) Customer Engagement
10 4 (6.78%) Decision-Making
10 4 (6.78%) Planning and Forecasting
10 4 (6.78%) Product Strategy
10 4 (6.78%) Project Delivery
Programming Languages
1 1 (1.69%) Groovy
1 1 (1.69%) Java
Qualifications
1 7 (11.86%) Degree
2 4 (6.78%) PMI Certification
2 4 (6.78%) PMP
3 2 (3.39%) City & Guilds
3 2 (3.39%) SC Cleared
3 2 (3.39%) Security Cleared
4 1 (1.69%) Computer Science Degree
Quality Assurance & Compliance
1 4 (6.78%) PMO
1 4 (6.78%) QA
2 2 (3.39%) GDPR
2 2 (3.39%) ISO/IEC 27001
2 2 (3.39%) NIST
2 2 (3.39%) PCI DSS
System Software
1 22 (37.29%) Active Directory
Systems Management
1 3 (5.08%) Microsoft Intune
Vendors
1 37 (62.71%) Microsoft
2 3 (5.08%) SAP