Period
to 8 July 2020

The following table provides summary statistics for permanent job vacancies with a requirement for Customer-Centric Approach skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer-Centric Approach over the 6 months to 8 July 2020 with a comparison to the same period in the previous 2 years.

Customer-Centric Approach
UK
6 months to
8 Jul 2020
Same period 2019 Same period 2018
Rank 773 1019 1102
Rank change year-on-year +246 +83 +60
Permanent jobs citing Customer-Centric Approach 65 96 110
As % of all permanent jobs advertised in the UK 0.082% 0.065% 0.062%
As % of the Processes & Methodologies category 0.089% 0.070% 0.067%
Number of salaries quoted 46 60 119
Median annual salary £45,000 £50,500 £47,000
Median salary % change year-on-year -10.89% +7.45% -27.69%
10th Percentile £35,205 £24,750 £30,400
90th Percentile £97,500 £86,625 £62,100
UK excluding London median annual salary £45,000 £53,500 £47,500
% change year-on-year -15.89% +12.63% -10.80%

Customer-Centric Approach is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 72,680 136,380 164,702
As % of all permanent IT jobs advertised in the UK 92.17% 92.20% 92.16%
Number of salaries quoted 58,015 107,412 132,271
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% +3.09%
10th Percentile £31,750 £30,000 £29,000
90th Percentile £90,000 £86,250 £82,500
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

Customer-Centric Approach
Job Vacancy Trend

Job postings citing Customer-Centric Approach as a proportion of all IT jobs advertised.

Job vacancy trend for Customer-Centric Approach in the UK

Customer-Centric Approach
Salary Trend

3-month moving average salary quoted in jobs citing Customer-Centric Approach.

Salary trend for Customer-Centric Approach in the UK

Customer-Centric Approach
Salary Histogram

Salary distribution for jobs citing Customer-Centric Approach over the 6 months to 8 July 2020.

Salary histogram for Customer-Centric Approach in the UK

Customer-Centric Approach
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centric Approach within the UK over the 6 months to 8 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +258 60 £46,250 +7.14% 3
UK excluding London +234 55 £45,000 -15.89% 3
North of England +143 21 £55,000 +8.91%
Yorkshire +108 16 £50,000 +112.77%
Midlands +129 11 £87,500 +100.00%
London +169 10 £87,500 +105.88%
East Midlands - 7 £87,500 -
South East +153 6 £45,000 +28.57%
East of England +100 6 £44,632 -28.59%
South West +87 6 £36,826 +15.08% 3
North West +105 5 £62,500 +16.82%
Scotland +65 5 £42,159 -26.20%
West Midlands +101 4 £49,750 +13.71%

For the 6 months to 8 July 2020, IT jobs citing Customer-Centric Approach also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Customer-Centric Approach.

1 64 (98.46%) Customer-Centricity
2 23 (35.38%) Agile Software Development
3 17 (26.15%) Service Delivery
4 16 (24.62%) Finance
5 15 (23.08%) SDLC
6 14 (21.54%) DevOps
7 13 (20.00%) Mentoring
8 11 (16.92%) User Experience
8 11 (16.92%) Problem-Solving
8 11 (16.92%) Java
9 10 (15.38%) SQL Server
9 10 (15.38%) SaaS
10 9 (13.85%) Capacity Planning
10 9 (13.85%) Continuous Improvement
10 9 (13.85%) Software Engineering
11 8 (12.31%) Degree
11 8 (12.31%) ITIL
11 8 (12.31%) Azure
11 8 (12.31%) Analytical Skills
12 7 (10.77%) React
12 7 (10.77%) Docker
12 7 (10.77%) AWS
12 7 (10.77%) Puppet
12 7 (10.77%) PowerShell
12 7 (10.77%) JavaScript
12 7 (10.77%) HTML
12 7 (10.77%) Banking
12 7 (10.77%) Retail
13 6 (9.23%) CSS
13 6 (9.23%) CRM

Customer-Centric Approach
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (6.15%) Apache
1 4 (6.15%) CMS
2 3 (4.62%) Cloud Foundry
3 2 (3.08%) Apache Spark
3 2 (3.08%) nginx
3 2 (3.08%) OpenStack
3 2 (3.08%) Tomcat
Business Applications
1 2 (3.08%) Sparx Enterprise Architect
2 1 (1.54%) Magento
Cloud Services
1 10 (15.38%) SaaS
2 8 (12.31%) Azure
3 7 (10.77%) AWS
4 3 (4.62%) PaaS
5 2 (3.08%) Amazon ECS
5 2 (3.08%) Amazon EKS
5 2 (3.08%) Amazon Kinesis
5 2 (3.08%) Amazon S3
5 2 (3.08%) AWS CloudFormation
5 2 (3.08%) CloudFront
5 2 (3.08%) GCP
5 2 (3.08%) Lucidchart
5 2 (3.08%) Office 365
5 2 (3.08%) Route 53
6 1 (1.54%) IaaS
Communications & Networking
1 4 (6.15%) Unified Communications
2 3 (4.62%) LAN
2 3 (4.62%) SAN
2 3 (4.62%) WAN
3 2 (3.08%) DHCP
3 2 (3.08%) DNS
4 1 (1.54%) BGP
4 1 (1.54%) Cisco IOS
4 1 (1.54%) Ethernet
4 1 (1.54%) IOS XR
4 1 (1.54%) MPLS
4 1 (1.54%) OSPF
4 1 (1.54%) SMS
4 1 (1.54%) VPN
Database & Business Intelligence
1 10 (15.38%) SQL Server
2 4 (6.15%) Oracle Database
3 2 (3.08%) Amazon DynamoDB
3 2 (3.08%) Apache Cassandra
3 2 (3.08%) BigQuery
3 2 (3.08%) MySQL
3 2 (3.08%) Relational Database
Development Applications
1 4 (6.15%) Jenkins
2 3 (4.62%) Selenium
3 2 (3.08%) Git (software)
3 2 (3.08%) JIRA
3 2 (3.08%) Vagrant
General
1 16 (24.62%) Finance
2 7 (10.77%) Banking
2 7 (10.77%) Retail
3 2 (3.08%) Marketing
4 1 (1.54%) Local Government
4 1 (1.54%) Public Sector
Job Titles
1 14 (21.54%) Analyst
2 8 (12.31%) Architect
2 8 (12.31%) Developer
3 7 (10.77%) IT Analyst
3 7 (10.77%) Technical Leader
4 6 (9.23%) Service Analyst
4 6 (9.23%) Software Engineer
5 4 (6.15%) Business Analyst
5 4 (6.15%) DBA
5 4 (6.15%) IT Operations Analyst
5 4 (6.15%) Operations Analyst
5 4 (6.15%) Operations Manager
5 4 (6.15%) Solutions Architect
6 3 (4.62%) .NET Developer
6 3 (4.62%) .NET Software Engineer
6 3 (4.62%) Business IT Analyst
6 3 (4.62%) C# Developer
6 3 (4.62%) C# Software Engineer
6 3 (4.62%) IT Business Analyst
6 3 (4.62%) Senior Analyst
Libraries, Frameworks & Software Standards
1 7 (10.77%) HTML
1 7 (10.77%) React
2 6 (9.23%) CSS
3 5 (7.69%) AngularJS
4 3 (4.62%) .NET
4 3 (4.62%) CSS3
4 3 (4.62%) HTML5
4 3 (4.62%) Twitter Bootstrap
5 2 (3.08%) Akka
5 2 (3.08%) jQuery
5 2 (3.08%) Kafka
5 2 (3.08%) LAMP
5 2 (3.08%) Laravel
5 2 (3.08%) LEMP Stack
5 2 (3.08%) Software Packaging
6 1 (1.54%) Middleware
Miscellaneous
1 11 (16.92%) User Experience
2 8 (12.31%) Analytical Skills
3 6 (9.23%) Mobile App
4 4 (6.15%) Renewable Energy
5 2 (3.08%) Greenfield Project
6 1 (1.54%) Data Centre
6 1 (1.54%) Driving Licence
6 1 (1.54%) Mainframe
6 1 (1.54%) Robotics
Operating Systems
1 4 (6.15%) Linux
2 2 (3.08%) DC/OS
2 2 (3.08%) Ubuntu
3 1 (1.54%) Windows
3 1 (1.54%) Windows Server
Processes & Methodologies
1 64 (98.46%) Customer-Centricity
2 23 (35.38%) Agile Software Development
3 17 (26.15%) Service Delivery
4 15 (23.08%) SDLC
5 14 (21.54%) DevOps
6 13 (20.00%) Mentoring
7 11 (16.92%) Problem-Solving
8 9 (13.85%) Capacity Planning
8 9 (13.85%) Continuous Improvement
8 9 (13.85%) Software Engineering
9 8 (12.31%) ITIL
10 6 (9.23%) CRM
10 6 (9.23%) Cybersecurity
10 6 (9.23%) Decision-Making
10 6 (9.23%) Defect Management
10 6 (9.23%) Front End Development
10 6 (9.23%) Proactive Monitoring
10 6 (9.23%) Test Automation
10 6 (9.23%) Test Scripting
10 6 (9.23%) User Acceptance Testing
Programming Languages
1 11 (16.92%) Java
2 7 (10.77%) JavaScript
2 7 (10.77%) PowerShell
3 5 (7.69%) C
4 4 (6.15%) Python
5 3 (4.62%) C#
5 3 (4.62%) Java 8
6 2 (3.08%) Bash Shell
6 2 (3.08%) PHP
Qualifications
1 8 (12.31%) Degree
2 6 (9.23%) SC Cleared
2 6 (9.23%) Security Cleared
3 3 (4.62%) Computer Science Degree
3 3 (4.62%) ITIL Certification
4 2 (3.08%) AWS Certification
5 1 (1.54%) CCNP
5 1 (1.54%) Cisco Certification
5 1 (1.54%) PMP
Quality Assurance & Compliance
1 3 (4.62%) ISO/IEC 27001
1 3 (4.62%) QA
2 2 (3.08%) GDPR
System Software
1 7 (10.77%) Docker
2 2 (3.08%) Active Directory
2 2 (3.08%) Apache ZooKeeper
2 2 (3.08%) KVM
2 2 (3.08%) LXC
2 2 (3.08%) VMware Infrastructure
Systems Management
1 7 (10.77%) Puppet
2 4 (6.15%) SCCM
2 4 (6.15%) SCOrch
3 3 (4.62%) Kubernetes
4 2 (3.08%) Ansible
4 2 (3.08%) Marathon
4 2 (3.08%) Mesos
4 2 (3.08%) Opscode Chef
4 2 (3.08%) Terraform
Vendors
1 5 (7.69%) Microsoft
2 4 (6.15%) Oracle
3 3 (4.62%) Hitachi
4 2 (3.08%) Atlassian
4 2 (3.08%) Google
4 2 (3.08%) Red Hat
4 2 (3.08%) Sparx
4 2 (3.08%) TOWER Software
4 2 (3.08%) VMware
5 1 (1.54%) Cisco
5 1 (1.54%) Liquidlogic
5 1 (1.54%) Salesforce.com