Customer-Centric Approach Job Trends

Customer-Centric Approach
UK

The table below provides summary statistics and salary benchmarking for jobs requiring Customer-Centric Approach skills. It covers permanent job vacancies from the 6 months leading up to 24 October 2025, with comparisons to the same periods in the previous two years.

6 months to
24 Oct 2025
Same period 2024 Same period 2023
Rank 593 663 573
Rank change year-on-year +70 -90 +431
Permanent jobs citing Customer-Centric Approach 78 94 164
As % of all permanent jobs in the UK 0.16% 0.14% 0.29%
As % of the Processes & Methodologies category 0.18% 0.17% 0.31%
Number of salaries quoted 61 37 154
10th Percentile £25,500 £23,463 £36,850
25th Percentile £27,800 £35,000 £57,500
Median annual salary (50th Percentile) £32,750 £50,000 £70,000
Median % change year-on-year -34.50% -28.57% +28.44%
75th Percentile £58,750 £80,000 £72,500
90th Percentile £93,750 £103,250 -
UK excluding London median annual salary £32,750 £36,500 £70,000
% change year-on-year -10.27% -47.86% +129.90%

All Process and Methodology Skills
UK

Customer-Centric Approach falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 43,671 56,801 52,380
As % of all permanent jobs advertised in the UK 88.34% 82.43% 94.05%
Number of salaries quoted 24,895 30,230 40,176
10th Percentile £28,250 £33,500 £32,500
25th Percentile £35,750 £45,000 £44,804
Median annual salary (50th Percentile) £54,625 £60,000 £60,000
Median % change year-on-year -8.96% - -
75th Percentile £75,000 £78,750 £80,000
90th Percentile £95,000 £97,500 £97,500
UK excluding London median annual salary £46,000 £54,000 £53,000
% change year-on-year -14.81% +1.89% +0.95%

Customer-Centric Approach
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings citing Customer-Centric Approach relative to all permanent IT jobs advertised.

Customer-Centric Approach job vacancy trend in the UK

Customer-Centric Approach
Salary Trend

Salary distribution trend for jobs in the UK citing Customer-Centric Approach.

Salary distribution trend for jobs in the UK citing Customer-Centric Approach

Customer-Centric Approach
Salary Histogram

Salary distribution for jobs citing Customer-Centric Approach over the 6 months to 24 October 2025.

Salary histogram for Customer-Centric Approach in the UK

Customer-Centric Approach
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centric Approach within the UK over the 6 months to 24 October 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +85 70 £32,750 -34.50% 44
UK excluding London +61 62 £32,750 -10.27% 32
South East +54 31 £32,750 -27.22% 15
Work from Home +64 27 £45,000 -18.18% 26
London +49 13 £90,000 +12.50% 16
Midlands +40 9 £29,500 +11.32% 3
East of England +16 9 £26,000 -27.78% 2
North of England -3 8 £45,000 +5.88% 12
West Midlands +47 7 £29,500 -26.25% 2
North West +4 6 £45,000 +20.00% 6
Wales +12 3 £80,000 -
Yorkshire +14 2 - - 5
East Midlands +9 2 - - 1
Scotland +9 2 £75,084 +102.93%

Customer-Centric Approach
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 9 (11.54%) SharePoint
2 5 (6.41%) Microsoft Exchange
3 1 (1.28%) Confluence
Applications
1 27 (34.62%) Microsoft Office
2 7 (8.97%) Microsoft Excel
3 5 (6.41%) Microsoft PowerPoint
4 4 (5.13%) Microsoft Project
Business Applications
1 8 (10.26%) Dynamics CRM
2 3 (3.85%) C-CURE
3 1 (1.28%) SAP S/4HANA
Cloud Services
1 21 (26.92%) Microsoft 365
2 10 (12.82%) Power Platform
3 9 (11.54%) Azure
4 8 (10.26%) Dynamics 365
5 5 (6.41%) Azure DevOps
6 3 (3.85%) AWS
6 3 (3.85%) Entra ID
6 3 (3.85%) SaaS
7 2 (2.56%) Contentsquare
7 2 (2.56%) Google Analytics
7 2 (2.56%) OneDrive
Communications & Networking
1 3 (3.85%) VPN
2 1 (1.28%) DHCP
2 1 (1.28%) DNS
2 1 (1.28%) PBX
2 1 (1.28%) RTP
2 1 (1.28%) Softphone
2 1 (1.28%) TCP/IP
2 1 (1.28%) VLAN
2 1 (1.28%) VoIP
Database & Business Intelligence
1 6 (7.69%) Power BI
Development Applications
1 1 (1.28%) Jenkins
1 1 (1.28%) JIRA
General
1 54 (69.23%) Social Skills
2 23 (29.49%) Finance
3 11 (14.10%) Marketing
4 6 (7.69%) Influencing Skills
5 5 (6.41%) Retail
6 4 (5.13%) Analytical Skills
6 4 (5.13%) Legal
6 4 (5.13%) Manufacturing
7 3 (3.85%) Public Sector
7 3 (3.85%) Publishing
7 3 (3.85%) Telecoms
8 2 (2.56%) Billing
8 2 (2.56%) Electronics
8 2 (2.56%) French Language
8 2 (2.56%) Presentation Skills
9 1 (1.28%) Automotive
9 1 (1.28%) Health Technology
9 1 (1.28%) Organisational Skills
9 1 (1.28%) Tech for Good
Job Titles
1 24 (30.77%) IT Support
2 14 (17.95%) Analyst
3 11 (14.10%) IT Analyst
3 11 (14.10%) IT Support Analyst
3 11 (14.10%) Support Analyst
4 10 (12.82%) 1st Line Support
5 9 (11.54%) Support Engineer
6 7 (8.97%) 2nd Line Support
6 7 (8.97%) 2nd Line Support Analyst
6 7 (8.97%) Lead
7 6 (7.69%) Technical Engineer
7 6 (7.69%) Technical Support
7 6 (7.69%) Technical Support Engineer
8 5 (6.41%) Technical Leader
9 4 (5.13%) Account Manager
9 4 (5.13%) Coordinator
9 4 (5.13%) PMO Coordinator
9 4 (5.13%) Product Manager
9 4 (5.13%) Relationships Manager
9 4 (5.13%) Support Technician
Libraries, Frameworks & Software Standards
1 1 (1.28%) HTML
1 1 (1.28%) JDBC
1 1 (1.28%) OAuth
1 1 (1.28%) REST
1 1 (1.28%) RESTful
1 1 (1.28%) SOAP
1 1 (1.28%) Spring
1 1 (1.28%) Spring Boot
1 1 (1.28%) XSLT
Miscellaneous
1 17 (21.79%) Driving Licence
2 11 (14.10%) Onboarding
3 5 (6.41%) Self-Motivation
4 4 (5.13%) CCTV
4 4 (5.13%) Fibre Optics
4 4 (5.13%) Management Information System
5 2 (2.56%) Enterprise Software
5 2 (2.56%) Product Ownership
6 1 (1.28%) Cyber Threat
6 1 (1.28%) Data Structures
6 1 (1.28%) EPoS
6 1 (1.28%) Fixed Income
6 1 (1.28%) Virtual Team
Operating Systems
1 30 (38.46%) Windows
2 3 (3.85%) Windows 10
3 2 (2.56%) Mac OS
3 2 (2.56%) Windows Server
Processes & Methodologies
1 78 (100.00%) Customer-Centricity
2 38 (48.72%) Customer Service
2 38 (48.72%) Problem-Solving
3 19 (24.36%) Cybersecurity
4 14 (17.95%) CRM
5 13 (16.67%) Continuous Improvement
6 10 (12.82%) Project Management
7 9 (11.54%) Agile
7 9 (11.54%) Analytics
7 9 (11.54%) Customer Experience
7 9 (11.54%) Stakeholder Management
8 7 (8.97%) Business Intelligence
8 7 (8.97%) Process Improvement
9 6 (7.69%) Collaborative Working
10 5 (6.41%) Budget Management
10 5 (6.41%) Data Analysis
10 5 (6.41%) DevOps
10 5 (6.41%) Project Delivery
10 5 (6.41%) User Experience
10 5 (6.41%) Waterfall
Programming Languages
1 2 (2.56%) Java
2 1 (1.28%) Groovy
Qualifications
1 9 (11.54%) Degree
2 6 (7.69%) SC Cleared
2 6 (7.69%) Security Cleared
3 4 (5.13%) Microsoft Certification
3 4 (5.13%) PMI Certification
3 4 (5.13%) PMP
4 3 (3.85%) City & Guilds
5 2 (2.56%) A+ Certification
5 2 (2.56%) Computer Science Degree
5 2 (2.56%) MCDST
5 2 (2.56%) MCSA
6 1 (1.28%) CISSP
6 1 (1.28%) GCIA
6 1 (1.28%) GCIH
6 1 (1.28%) OSCE
6 1 (1.28%) OSCP
6 1 (1.28%) Six Sigma Black Belt
6 1 (1.28%) Six Sigma Green Belt
Quality Assurance & Compliance
1 5 (6.41%) QA
2 4 (5.13%) PMO
3 2 (2.56%) GDPR
3 2 (2.56%) ISO/IEC 27001
3 2 (2.56%) NIST
3 2 (2.56%) PCI DSS
System Software
1 19 (24.36%) Active Directory
2 1 (1.28%) Docker
Systems Management
1 3 (3.85%) Microsoft Intune
2 1 (1.28%) BMC PATROL
2 1 (1.28%) CSIRT
2 1 (1.28%) Kubernetes
Vendors
1 36 (46.15%) Microsoft
2 3 (3.85%) SAP
3 2 (2.56%) Google
4 1 (1.28%) BT
4 1 (1.28%) HubSpot