Customer-Centric Approach Job Trends

Customer-Centric Approach
UK

The table below provides summary statistics and salary benchmarking for jobs requiring Customer-Centric Approach skills. It covers permanent job vacancies from the 6 months leading up to 8 September 2026, with comparisons to the same periods in the previous two years.

6 months to
8 Sep 2026
Same period 2025 Same period 2024
Rank 760 565 683
Rank change year-on-year -195 +118 -60
Permanent jobs citing Customer-Centric Approach 35 94 104
As % of all permanent jobs in the UK 0.031% 0.19% 0.13%
As % of the Processes & Methodologies category 0.043% 0.22% 0.17%
Number of salaries quoted 28 57 74
10th Percentile £28,500 £26,750 £25,750
25th Percentile £34,250 £30,000 £35,000
Median annual salary (50th Percentile) £39,500 £45,000 £45,000
Median % change year-on-year -12.22% - -35.71%
75th Percentile £49,688 £80,000 £87,625
90th Percentile £68,250 £93,000 £122,625
UK excluding London median annual salary £38,000 £32,000 £41,821
% change year-on-year +18.75% -23.48% -40.26%

All Process & Methodology Skills
UK

Customer-Centric Approach falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 81,553 43,498 62,779
As % of all permanent jobs advertised in the UK 72.98% 88.46% 80.40%
Number of salaries quoted 56,728 24,515 37,208
10th Percentile £31,250 £28,500 £31,750
25th Percentile £41,750 £36,250 £42,500
Median annual salary (50th Percentile) £60,000 £55,000 £57,500
Median % change year-on-year +9.09% -4.35% -4.17%
75th Percentile £80,000 £75,000 £76,056
90th Percentile £100,000 £96,750 £95,000
UK excluding London median annual salary £55,000 £47,500 £52,200
% change year-on-year +15.79% -9.00% -4.22%

Customer-Centric Approach
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings citing Customer-Centric Approach relative to all permanent IT jobs advertised.

Customer-Centric Approach job vacancy trend in the UK

Customer-Centric Approach
Salary Trend

Salary distribution trend for jobs in the UK citing Customer-Centric Approach.

Salary distribution trend for jobs in the UK citing Customer-Centric Approach

Customer-Centric Approach
Salary Histogram

Salary distribution for jobs citing Customer-Centric Approach over the 6 months to 8 September 2026.

Salary histogram for Customer-Centric Approach in the UK

Customer-Centric Approach
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centric Approach within the UK over the 6 months to 8 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London -145 24 £38,000 +18.75% 17
England -180 14 £61,250 +36.11% 41
Scotland +10 12 £37,500 -50.06%
Work from Home -49 8 £48,750 -7.94% 16
London -69 8 £65,000 -27.78% 24
Wales -67 4 £28,500 -64.38%
South East -78 2 £52,500 +61.54% 2
Northern Ireland - 2 £39,500 - 1
East of England -35 1 - - 1
East Midlands -35 1 £27,200 -
Midlands -45 1 £27,200 -7.80% 4
North of England -68 1 £67,500 +50.00% 7
North East - 1 £67,500 - 1
South West - 1 - - 2

Customer-Centric Approach
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 3 (8.57%) Microsoft Exchange
2 1 (2.86%) SharePoint
Applications
1 5 (14.29%) Microsoft Office
2 4 (11.43%) Microsoft Excel
3 3 (8.57%) Microsoft PowerPoint
Business Applications
1 3 (8.57%) Dynamics CRM
Cloud Services
1 4 (11.43%) AWS
2 3 (8.57%) Azure
3 2 (5.71%) Power Platform
4 1 (2.86%) Cloud Computing
4 1 (2.86%) SaaS
4 1 (2.86%) Stripe
Database & Business Intelligence
1 4 (11.43%) SQL Server
1 4 (11.43%) SQL Server Reporting Services
2 3 (8.57%) Apache Cassandra
2 3 (8.57%) Db2
2 3 (8.57%) MongoDB
2 3 (8.57%) PostgreSQL
2 3 (8.57%) Relational Database
2 3 (8.57%) SQL Server Integration Services
3 2 (5.71%) Power BI
4 1 (2.86%) BusinessObjects
4 1 (2.86%) Data Warehouse
General
1 26 (74.29%) Social Skills
2 16 (45.71%) Finance
3 10 (28.57%) Analytical Skills
4 8 (22.86%) Inclusion and Diversity
4 8 (22.86%) Marketing
5 7 (20.00%) Advertising
6 6 (17.14%) Organisational Skills
7 4 (11.43%) Banking
8 3 (8.57%) Financial Institution
8 3 (8.57%) Public Sector
9 1 (2.86%) Environmental Health
9 1 (2.86%) Legal
9 1 (2.86%) Presentation Skills
9 1 (2.86%) Private Banking
9 1 (2.86%) Retail
Job Titles
1 7 (20.00%) Business Sales Executive
1 7 (20.00%) New Business Sales Executive
1 7 (20.00%) Sales Executive
2 5 (14.29%) Senior
3 4 (11.43%) Administrator
4 3 (8.57%) Analyst
4 3 (8.57%) Applications Support
4 3 (8.57%) Sales Administrator
5 2 (5.71%) IT Engineer
5 2 (5.71%) IT Support
5 2 (5.71%) IT Support Engineer
5 2 (5.71%) Senior Applications Support
5 2 (5.71%) Support Engineer
6 1 (2.86%) Business Manager
6 1 (2.86%) IT Security Manager
6 1 (2.86%) Performance Analyst
6 1 (2.86%) Sales Manager
6 1 (2.86%) Security Manager
6 1 (2.86%) Security Specialist
6 1 (2.86%) Systems Accountant
Libraries, Frameworks & Software Standards
1 3 (8.57%) .NET
1 3 (8.57%) OAuth
1 3 (8.57%) OAuth2
1 3 (8.57%) OpenAPI
1 3 (8.57%) RESTful
1 3 (8.57%) Spring
1 3 (8.57%) Swagger
Miscellaneous
1 10 (28.57%) Management Information System
1 10 (28.57%) Onboarding
2 7 (20.00%) Algorithms
3 3 (8.57%) Legacy Applications
4 1 (2.86%) Product Ownership
4 1 (2.86%) Security Operations Centre
Operating Systems
1 3 (8.57%) Windows
Processes & Methodologies
1 35 (100.00%) Customer-Centricity
2 16 (45.71%) User Experience
3 14 (40.00%) Problem-Solving
4 12 (34.29%) Cybersecurity
5 10 (28.57%) Data Analysis
6 9 (25.71%) Agile
6 9 (25.71%) Analytics
6 9 (25.71%) Collaborative Working
6 9 (25.71%) Data Privacy
6 9 (25.71%) Disaster Recovery
6 9 (25.71%) ITIL
6 9 (25.71%) Knowledge Transfer
7 8 (22.86%) Actionable Insight
7 8 (22.86%) Strategic Thinking
8 7 (20.00%) Customer Experience
8 7 (20.00%) Digital Marketing
9 5 (14.29%) Presales
10 4 (11.43%) CRM
10 4 (11.43%) Process Improvement
11 3 (8.57%) Event-Driven Architecture
Programming Languages
1 6 (17.14%) SQL
2 3 (8.57%) C#
2 3 (8.57%) Java
2 3 (8.57%) PL/SQL
2 3 (8.57%) VB.NET
3 1 (2.86%) Data Analysis Expressions
Qualifications
1 2 (5.71%) Degree
Quality Assurance & Compliance
1 1 (2.86%) Actionable Recommendations
1 1 (2.86%) GDPR
1 1 (2.86%) ISO 14001
1 1 (2.86%) ISO 9001
Systems Management
1 3 (8.57%) Kubernetes
Vendors
1 8 (22.86%) Microsoft
2 3 (8.57%) Sage
2 3 (8.57%) SAP
3 2 (5.71%) Yardi
4 1 (2.86%) Revolut
4 1 (2.86%) ServiceNow