Customer-Centric Approach Job Trends

Customer-Centric Approach
UK

The table below provides summary statistics and salary benchmarking for jobs requiring Customer-Centric Approach skills. It covers permanent job vacancies from the 6 months leading up to 28 July 2026, with comparisons to the same periods in the previous two years.

6 months to
28 Jul 2026
Same period 2025 Same period 2024
Rank 734 574 699
Rank change year-on-year -160 +125 -28
Permanent jobs citing Customer-Centric Approach 44 97 132
As % of all permanent jobs in the UK 0.043% 0.20% 0.15%
As % of the Processes & Methodologies category 0.059% 0.22% 0.18%
Number of salaries quoted 37 63 101
10th Percentile £32,150 £26,750 £25,500
25th Percentile £34,250 £30,000 £35,000
Median annual salary (50th Percentile) £39,500 £57,500 £45,000
Median % change year-on-year -31.30% +27.78% -35.71%
75th Percentile £67,500 £77,078 £82,000
90th Percentile £68,500 £92,500 £123,750
UK excluding London median annual salary £38,000 £32,500 £42,500
% change year-on-year +16.92% -23.53% -39.29%

All Process & Methodology Skills
UK

Customer-Centric Approach falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 74,833 44,225 71,828
As % of all permanent jobs advertised in the UK 73.64% 89.70% 81.44%
Number of salaries quoted 51,638 25,059 48,434
10th Percentile £30,500 £28,750 £30,000
25th Percentile £41,250 £37,500 £40,000
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - -8.66%
75th Percentile £78,750 £76,250 £73,750
90th Percentile £100,000 £97,500 £93,750
UK excluding London median annual salary £55,000 £50,000 £50,000
% change year-on-year +10.00% - -9.09%

Customer-Centric Approach
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings citing Customer-Centric Approach relative to all permanent IT jobs advertised.

Customer-Centric Approach job vacancy trend in the UK

Customer-Centric Approach
Salary Trend

Salary distribution trend for jobs in the UK citing Customer-Centric Approach.

Salary distribution trend for jobs in the UK citing Customer-Centric Approach

Customer-Centric Approach
Salary Histogram

Salary distribution for jobs citing Customer-Centric Approach over the 6 months to 28 July 2026.

Salary histogram for Customer-Centric Approach in the UK

Customer-Centric Approach
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centric Approach within the UK over the 6 months to 28 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London -126 25 £38,000 +16.92% 4
England -135 21 £61,250 +6.52% 9
Work from Home -38 17 £50,000 -20.00% 2
London -50 14 £65,000 -7.14% 5
Scotland +25 12 £37,500 -50.06%
South East -43 4 £47,500 +58.33% 1
Wales -59 4 £28,500 -64.38%
North of England -43 2 £67,500 +31.71% 1
Northern Ireland - 2 £39,500 -
North West -3 1 - -
South West -58 1 - -
North East - 1 £67,500 -

Customer-Centric Approach
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 3 (6.82%) Microsoft Exchange
Applications
1 4 (9.09%) Microsoft Excel
1 4 (9.09%) Microsoft Office
2 3 (6.82%) Microsoft PowerPoint
Business Applications
1 3 (6.82%) Dynamics CRM
Cloud Services
1 10 (22.73%) Azure
2 3 (6.82%) AWS
3 2 (4.55%) Stripe
4 1 (2.27%) Cloud Computing
4 1 (2.27%) Dynamics 365
4 1 (2.27%) Power Platform
4 1 (2.27%) SaaS
Database & Business Intelligence
1 11 (25.00%) SQL Server
1 11 (25.00%) SQL Server Reporting Services
2 10 (22.73%) Db2
2 10 (22.73%) SQL Server Integration Services
3 2 (4.55%) Apache Cassandra
3 2 (4.55%) MongoDB
3 2 (4.55%) PostgreSQL
3 2 (4.55%) Relational Database
4 1 (2.27%) BusinessObjects
4 1 (2.27%) Data Warehouse
4 1 (2.27%) Power BI
General
1 35 (79.55%) Social Skills
2 23 (52.27%) Finance
3 11 (25.00%) Analytical Skills
4 9 (20.45%) Inclusion and Diversity
5 8 (18.18%) Advertising
5 8 (18.18%) Marketing
6 6 (13.64%) Organisational Skills
7 3 (6.82%) Banking
7 3 (6.82%) Public Sector
8 2 (4.55%) Financial Institution
9 1 (2.27%) Presentation Skills
9 1 (2.27%) Private Banking
9 1 (2.27%) Retail
Job Titles
1 10 (22.73%) Applications Support
2 8 (18.18%) Senior
3 7 (15.91%) Business Sales Executive
3 7 (15.91%) New Business Sales Executive
3 7 (15.91%) Sales Executive
4 6 (13.64%) Analyst
4 6 (13.64%) Senior Applications Support
5 4 (9.09%) Applications Support Analyst
5 4 (9.09%) Support Analyst
6 3 (6.82%) Administrator
6 3 (6.82%) Sales Administrator
7 2 (4.55%) Accountant
7 2 (4.55%) IT Engineer
7 2 (4.55%) IT Security Manager
7 2 (4.55%) IT Support
7 2 (4.55%) Operational Security Manager
7 2 (4.55%) Security Manager
7 2 (4.55%) Security Operations Manager
7 2 (4.55%) SOC Manager
7 2 (4.55%) Systems Accountant
Libraries, Frameworks & Software Standards
1 10 (22.73%) .NET
2 2 (4.55%) OAuth
2 2 (4.55%) OAuth2
2 2 (4.55%) OpenAPI
2 2 (4.55%) RESTful
2 2 (4.55%) Spring
2 2 (4.55%) Swagger
Miscellaneous
1 10 (22.73%) Legacy Applications
1 10 (22.73%) Management Information System
1 10 (22.73%) Onboarding
2 7 (15.91%) Algorithms
3 2 (4.55%) Security Operations Centre
4 1 (2.27%) Cyberattack
4 1 (2.27%) Product Ownership
Operating Systems
1 10 (22.73%) Windows
Processes & Methodologies
1 44 (100.00%) Customer-Centricity
2 17 (38.64%) User Experience
3 14 (31.82%) Problem-Solving
4 13 (29.55%) Cybersecurity
5 10 (22.73%) Data Analysis
5 10 (22.73%) ITIL
6 9 (20.45%) Agile
6 9 (20.45%) Analytics
6 9 (20.45%) Collaborative Working
6 9 (20.45%) Data Privacy
6 9 (20.45%) Disaster Recovery
6 9 (20.45%) Knowledge Transfer
7 8 (18.18%) Actionable Insight
7 8 (18.18%) Customer Experience
7 8 (18.18%) Strategic Thinking
8 7 (15.91%) Digital Marketing
9 6 (13.64%) Mentoring
10 5 (11.36%) Collaborative Culture
10 5 (11.36%) CRM
10 5 (11.36%) ITSM
Programming Languages
1 14 (31.82%) SQL
2 10 (22.73%) C#
2 10 (22.73%) PL/SQL
2 10 (22.73%) VB.NET
3 2 (4.55%) Java
4 1 (2.27%) Data Analysis Expressions
Qualifications
1 3 (6.82%) Degree
Quality Assurance & Compliance
1 1 (2.27%) Actionable Recommendations
1 1 (2.27%) COBIT
1 1 (2.27%) GDPR
Systems Management
1 2 (4.55%) Kubernetes
Vendors
1 13 (29.55%) Microsoft
2 4 (9.09%) ServiceNow
3 3 (6.82%) Sage
3 3 (6.82%) SAP
3 3 (6.82%) Yardi
4 1 (2.27%) Revolut