Customer-Centric Approach Job Trends

Customer-Centric Approach
UK

The table below provides summary statistics and salary benchmarking for jobs requiring Customer-Centric Approach skills. It covers permanent job vacancies from the 6 months leading up to 25 March 2026, with comparisons to the same periods in the previous two years.

6 months to
25 Mar 2026
Same period 2025 Same period 2024
Rank 647 531 694
Rank change year-on-year -116 +163 +126
Permanent jobs citing Customer-Centric Approach 50 111 139
As % of all permanent jobs in the UK 0.065% 0.27% 0.16%
As % of the Processes & Methodologies category 0.084% 0.29% 0.18%
Number of salaries quoted 46 68 100
10th Percentile £26,500 £36,250 £21,225
25th Percentile £31,375 £45,000 £31,250
Median annual salary (50th Percentile) £32,750 £62,500 £52,500
Median % change year-on-year -47.60% +19.05% -25.64%
75th Percentile £52,500 £67,500 £88,500
90th Percentile £67,500 £81,250 £95,000
UK excluding London median annual salary £32,750 £58,750 £40,750
% change year-on-year -44.26% +44.17% -42.28%

All Process & Methodology Skills
UK

Customer-Centric Approach falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 59,591 38,445 75,955
As % of all permanent jobs advertised in the UK 77.47% 93.42% 86.89%
Number of salaries quoted 36,208 22,191 57,021
10th Percentile £30,000 £31,250 £29,250
25th Percentile £40,000 £43,750 £40,000
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -11.29%
75th Percentile £77,500 £80,000 £73,750
90th Percentile £97,500 £101,250 £93,750
UK excluding London median annual salary £50,000 £55,000 £50,000
% change year-on-year -9.09% +10.00% -8.41%

Customer-Centric Approach
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings citing Customer-Centric Approach relative to all permanent IT jobs advertised.

Customer-Centric Approach job vacancy trend in the UK

Customer-Centric Approach
Salary Trend

Salary distribution trend for jobs in the UK citing Customer-Centric Approach.

Salary distribution trend for jobs in the UK citing Customer-Centric Approach

Customer-Centric Approach
Salary Histogram

Salary distribution for jobs citing Customer-Centric Approach over the 6 months to 25 March 2026.

Salary histogram for Customer-Centric Approach in the UK

Customer-Centric Approach
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centric Approach within the UK over the 6 months to 25 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -101 44 £32,750 -47.60% 16
UK excluding London -74 35 £32,750 -44.26% 16
South East -28 21 £32,750 -57.74% 2
Work from Home -24 20 £48,750 -22.00% 12
London -47 13 £65,000 - 5
East of England -15 4 £26,000 -
South West -41 3 £45,000 -25.00% 1
Wales -18 2 £28,500 -24.00% 2
Scotland -26 2 £35,000 -46.15% 2
North of England -57 2 £67,500 +39.16% 5
North West -32 1 - - 5
East Midlands -42 1 - - 1
Midlands -43 1 - - 3
North East - 1 £67,500 -

Customer-Centric Approach
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 5 (10.00%) Microsoft Exchange
2 3 (6.00%) SharePoint
Applications
1 19 (38.00%) Microsoft Office
2 2 (4.00%) Microsoft Excel
2 2 (4.00%) Microsoft PowerPoint
Business Applications
1 2 (4.00%) Dynamics CRM
Cloud Services
1 17 (34.00%) Microsoft 365
2 11 (22.00%) Azure
3 3 (6.00%) Entra ID
4 2 (4.00%) Stripe
5 1 (2.00%) Dynamics 365
Communications & Networking
1 3 (6.00%) VPN
Database & Business Intelligence
1 11 (22.00%) DB2
1 11 (22.00%) SQL Server
1 11 (22.00%) SQL Server Integration Services
1 11 (22.00%) SQL Server Reporting Services
General
1 39 (78.00%) Social Skills
2 15 (30.00%) Finance
3 4 (8.00%) Advertising
3 4 (8.00%) Analytical Skills
3 4 (8.00%) Organisational Skills
4 3 (6.00%) Social Housing
5 2 (4.00%) Public Sector
5 2 (4.00%) Retail
6 1 (2.00%) Inclusion and Diversity
6 1 (2.00%) Marketing
Job Titles
1 20 (40.00%) IT Support
2 19 (38.00%) Analyst
3 17 (34.00%) Support Analyst
4 14 (28.00%) IT Analyst
5 13 (26.00%) IT Support Analyst
6 11 (22.00%) Applications Support
7 8 (16.00%) Senior
8 7 (14.00%) 2nd Line Support
8 7 (14.00%) 2nd Line Support Analyst
8 7 (14.00%) Senior Applications Support
9 4 (8.00%) 1st Line Support
9 4 (8.00%) Applications Support Analyst
10 3 (6.00%) Business Development Manager
10 3 (6.00%) Business Manager
10 3 (6.00%) Development Manager
10 3 (6.00%) IT Engineer
10 3 (6.00%) IT Support Engineer
10 3 (6.00%) Support Engineer
11 2 (4.00%) Security Operations Manager
11 2 (4.00%) SOC Manager
Libraries, Frameworks & Software Standards
1 11 (22.00%) .NET
Miscellaneous
1 13 (26.00%) Driving Licence
2 11 (22.00%) Legacy Applications
3 3 (6.00%) Self-Motivation
4 2 (4.00%) Management Information System
4 2 (4.00%) Onboarding
4 2 (4.00%) Security Operations Centre
5 1 (2.00%) Cyberattack
Operating Systems
1 32 (64.00%) Windows
2 3 (6.00%) Windows 10
Processes & Methodologies
1 50 (100.00%) Customer-Centricity
2 26 (52.00%) Problem-Solving
3 20 (40.00%) Customer Service
3 20 (40.00%) Cybersecurity
4 7 (14.00%) Collaborative Culture
4 7 (14.00%) CRM
4 7 (14.00%) Mentoring
5 5 (10.00%) ITSM
5 5 (10.00%) User Experience
6 4 (8.00%) Process Improvement
6 4 (8.00%) Risk Management
7 3 (6.00%) Analytics
7 3 (6.00%) B2B
7 3 (6.00%) B2B Sales
7 3 (6.00%) Business Development
7 3 (6.00%) ITIL
7 3 (6.00%) Stakeholder Management
8 2 (4.00%) Collaborative Working
8 2 (4.00%) Energy Management
8 2 (4.00%) Security Operations
Programming Languages
1 13 (26.00%) SQL
2 11 (22.00%) C#
2 11 (22.00%) PL/SQL
2 11 (22.00%) VB.NET
Qualifications
1 2 (4.00%) Degree
2 1 (2.00%) A+ Certification
2 1 (2.00%) Computer Science Degree
2 1 (2.00%) MCDST
2 1 (2.00%) Microsoft Certification
Quality Assurance & Compliance
1 1 (2.00%) COBIT
System Software
1 16 (32.00%) Active Directory
Systems Management
1 3 (6.00%) Microsoft Intune
Vendors
1 33 (66.00%) Microsoft
2 4 (8.00%) ServiceNow
3 2 (4.00%) Sage
3 2 (4.00%) SAP
4 1 (2.00%) Yardi