Service Analyst
UK

The median Service Analyst salary in the UK is £28,000 per year according to job vacancies posted during the 6 months to 5 December 2023.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
5 Dec 2023
Same period 2022 Same period 2021
Rank 335 320 392
Rank change year-on-year -15 +72 -13
Permanent jobs requiring a Service Analyst 492 1,402 1,126
As % of all permanent jobs advertised in the UK 0.92% 1.13% 0.88%
As % of the Job Titles category 0.96% 1.18% 0.93%
Number of salaries quoted 401 982 928
10th Percentile £21,750 £22,000 £20,500
25th Percentile £24,500 £24,500 £22,500
Median annual salary (50th Percentile) £28,000 £30,000 £27,000
Median % change year-on-year -6.67% +11.11% -1.82%
75th Percentile £40,000 £40,000 £35,000
90th Percentile £52,500 £55,000 £52,875
UK excluding London median annual salary £26,500 £27,000 £24,500
% change year-on-year -1.85% +10.20% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 50,985 118,425 121,174
% of permanent jobs with a recognized job title 95.43% 95.37% 95.14%
Number of salaries quoted 37,346 74,222 83,417
10th Percentile £31,250 £32,750 £32,000
25th Percentile £42,500 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% +4.55%
75th Percentile £80,000 £81,250 £77,500
90th Percentile £97,500 £98,750 £95,000
UK excluding London median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +5.26%

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Service Analyst.

Salary trend for Service Analyst in the UK

Service Analyst
Salary Histogram

Salary distribution for jobs citing Service Analyst over the 6 months to 5 December 2023.

Salary histogram for Service Analyst in the UK

Service Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK over the 6 months to 5 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -14 466 £28,000 -6.67% 197
UK excluding London -42 346 £26,500 -1.85% 188
Work from Home -22 145 £36,000 - 54
London +36 144 £38,750 +3.33% 17
North of England +59 130 £26,467 +4.05% 46
South East -6 87 £26,500 -9.59% 35
Yorkshire +75 66 £25,000 -0.17% 18
North West +44 60 £27,000 +3.85% 24
Midlands 0 53 £26,250 +0.96% 36
West Midlands +36 41 £26,000 -14.05% 12
East of England +71 28 £25,750 -4.63% 38
South West -2 24 £27,000 +1.89% 17
Scotland +37 18 £34,750 +51.09% 18
East Midlands -10 12 £27,500 +15.79% 24
North East +46 4 £24,658 +0.64% 4
Northern Ireland +34 3 £27,500 -5.17% 1
Wales +15 3 - - 3

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 5 December 2023, Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Analyst in the job title.

1 244 (49.59%) Windows
2 215 (43.70%) Microsoft
3 195 (39.63%) Microsoft 365
4 189 (38.41%) Social Skills
5 188 (38.21%) Active Directory
6 185 (37.60%) ITIL
7 172 (34.96%) Customer Service
8 160 (32.52%) Microsoft Office
9 134 (27.24%) Windows 10
10 128 (26.02%) Problem-Solving
11 110 (22.36%) SLA
12 103 (20.93%) Service Management
13 93 (18.90%) Finance
14 88 (17.89%) ITSM
15 71 (14.43%) Incident Management
15 71 (14.43%) Azure
16 70 (14.23%) Degree
17 65 (13.21%) Analytical Skills
18 61 (12.40%) ServiceNow
19 47 (9.55%) Windows Server
20 45 (9.15%) Service Delivery
21 42 (8.54%) Inclusion and Diversity
22 40 (8.13%) Management Information System
23 38 (7.72%) Continuous Improvement
24 37 (7.52%) Retail
25 35 (7.11%) LAN
26 34 (6.91%) Law
26 34 (6.91%) Problem Management
26 34 (6.91%) Microsoft Intune
27 32 (6.50%) SCCM

Service Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (6.10%) SharePoint
2 19 (3.86%) MS Exchange
3 11 (2.24%) Confluence
4 3 (0.61%) CMS
5 1 (0.20%) Exchange Server 2010
5 1 (0.20%) Exchange Server 2013
5 1 (0.20%) Skype for Business
Applications
1 160 (32.52%) Microsoft Office
2 26 (5.28%) Microsoft Excel
3 11 (2.24%) Microsoft PowerPoint
4 6 (1.22%) Chatbot
5 2 (0.41%) MS Visio
6 1 (0.20%) Acrobat
6 1 (0.20%) Photoshop
6 1 (0.20%) Spreadsheet
Business Applications
1 4 (0.81%) assyst
1 4 (0.81%) Salesforce CRM
2 3 (0.61%) Elite 3E
3 1 (0.20%) Misys Midas
3 1 (0.20%) Remedy ITSM
Cloud Services
1 195 (39.63%) Microsoft 365
2 71 (14.43%) Azure
3 27 (5.49%) Entra ID
4 15 (3.05%) Power Platform
5 11 (2.24%) Mimecast
6 10 (2.03%) OneDrive
7 8 (1.63%) AWS
8 7 (1.42%) Yammer
9 4 (0.81%) Power Automate
9 4 (0.81%) WhatsApp
10 3 (0.61%) GCP
11 2 (0.41%) Google Drive
11 2 (0.41%) Google Workspace
11 2 (0.41%) Salesforce Sales Cloud
11 2 (0.41%) Salesforce Service Cloud
12 1 (0.20%) Amazon EC2
12 1 (0.20%) Cloud Computing
12 1 (0.20%) SaaS
12 1 (0.20%) SAP Commerce Cloud
12 1 (0.20%) WeChat
Communications & Networking
1 35 (7.11%) LAN
2 32 (6.50%) WAN
3 30 (6.10%) VPN
4 28 (5.69%) TCP/IP
5 21 (4.27%) DHCP
5 21 (4.27%) VoIP
6 19 (3.86%) Remote Desktop
7 17 (3.46%) Firewall
7 17 (3.46%) Wireless
8 16 (3.25%) DNS
9 3 (0.61%) Broadband
9 3 (0.61%) Internet
9 3 (0.61%) NAS
9 3 (0.61%) SAN
10 2 (0.41%) ADSL
10 2 (0.41%) VLAN
10 2 (0.41%) WebEx
10 2 (0.41%) Wi-Fi
11 1 (0.20%) Cisco IOS
11 1 (0.20%) Intrusion Detection
Database & Business Intelligence
1 15 (3.05%) Power BI
2 8 (1.63%) Electronic Patient Records
3 4 (0.81%) SQL Server
4 3 (0.61%) MySQL
5 2 (0.41%) GIS
5 2 (0.41%) SQL Server Analysis Services
5 2 (0.41%) SQL Server Reporting Services
6 1 (0.20%) Amazon RDS
6 1 (0.20%) MS Access
Development Applications
1 23 (4.67%) JIRA
2 2 (0.41%) Postman
3 1 (0.20%) HP UFT
3 1 (0.20%) Selenium
3 1 (0.20%) SoapUI
General
1 189 (38.41%) Social Skills
2 93 (18.90%) Finance
3 65 (13.21%) Analytical Skills
4 42 (8.54%) Inclusion and Diversity
5 37 (7.52%) Retail
6 34 (6.91%) Law
7 25 (5.08%) Organisational Skills
8 23 (4.67%) Banking
9 22 (4.47%) Legal
10 13 (2.64%) Public Sector
11 11 (2.24%) Manufacturing
12 8 (1.63%) Billing
12 8 (1.63%) Front Office
12 8 (1.63%) Telecoms
13 7 (1.42%) Presentation Skills
14 6 (1.22%) Financial Institution
14 6 (1.22%) German Language
15 5 (1.02%) Local Government
16 4 (0.81%) Police
17 3 (0.61%) French Language
Libraries, Frameworks & Software Standards
1 3 (0.61%) HTML
1 3 (0.61%) XML
2 2 (0.41%) EDI
2 2 (0.41%) FIX Protocol
3 1 (0.20%) Matplotlib
3 1 (0.20%) NumPy
3 1 (0.20%) Pandas
3 1 (0.20%) Seaborn
Miscellaneous
1 40 (8.13%) Management Information System
2 22 (4.47%) Driving Licence
2 22 (4.47%) Video Conferencing
3 21 (4.27%) Onboarding
4 17 (3.46%) Self-Motivation
5 12 (2.44%) Security Operations Centre
6 8 (1.63%) Cyber Threat
6 8 (1.63%) NHS
7 6 (1.22%) CMDB
7 6 (1.22%) Smartphone
8 5 (1.02%) Data Centre
8 5 (1.02%) Hedge funds
9 4 (0.81%) Data Structures
9 4 (0.81%) Fixed Income
9 4 (0.81%) iPhone
9 4 (0.81%) Life Science
9 4 (0.81%) Mobile Computing
10 3 (0.61%) Client/Server
10 3 (0.61%) Handset
11 2 (0.41%) Blackberry
Operating Systems
1 244 (49.59%) Windows
2 134 (27.24%) Windows 10
3 47 (9.55%) Windows Server
4 23 (4.67%) Windows Server 2016
5 22 (4.47%) Windows Server 2019
6 20 (4.07%) Windows Server 2012
7 17 (3.46%) Apple iOS
7 17 (3.46%) Windows 8
8 15 (3.05%) Windows 7
9 14 (2.85%) Linux
10 10 (2.03%) Mac OS
11 8 (1.63%) Android
12 4 (0.81%) Unix
13 3 (0.61%) Windows Server 2003
14 2 (0.41%) Mac OS X
14 2 (0.41%) VMS
15 1 (0.20%) Ubuntu
15 1 (0.20%) Windows Mobile
15 1 (0.20%) Windows Server 2008
Processes & Methodologies
1 185 (37.60%) ITIL
2 172 (34.96%) Customer Service
3 128 (26.02%) Problem-Solving
4 103 (20.93%) Service Management
5 88 (17.89%) ITSM
6 71 (14.43%) Incident Management
7 45 (9.15%) Service Delivery
8 38 (7.72%) Continuous Improvement
9 34 (6.91%) Problem Management
10 27 (5.49%) Change Management
11 24 (4.88%) Stakeholder Management
12 22 (4.47%) Asset Management
13 21 (4.27%) Configuration Management
14 20 (4.07%) Mobile Device Management
15 18 (3.66%) Collaborative Working
15 18 (3.66%) Service Design
16 17 (3.46%) Agile
16 17 (3.46%) Customer Experience
17 16 (3.25%) Cybersecurity
17 16 (3.25%) Mentoring
Programming Languages
1 21 (4.27%) SQL
2 8 (1.63%) PowerShell
3 5 (1.02%) Python
4 2 (0.41%) Bash
4 2 (0.41%) Perl
4 2 (0.41%) R
4 2 (0.41%) Shell Script
5 1 (0.20%) C#
5 1 (0.20%) JavaScript
5 1 (0.20%) T-SQL
5 1 (0.20%) VB
Qualifications
1 70 (14.23%) Degree
2 26 (5.28%) Microsoft Certification
3 25 (5.08%) Security Cleared
4 19 (3.86%) SC Cleared
5 17 (3.46%) ITIL Certification
6 14 (2.85%) A+ Certification
7 11 (2.24%) MCITP
8 8 (1.63%) DV Cleared
9 7 (1.42%) ITIL Foundation Certificate
9 7 (1.42%) Network+ Certification
10 6 (1.22%) MCSA
10 6 (1.22%) MCSE
11 5 (1.02%) CompTIA Security+
12 4 (0.81%) CISM
12 4 (0.81%) CISSP
12 4 (0.81%) CRISC
12 4 (0.81%) CTC Cleared
12 4 (0.81%) ISACA
12 4 (0.81%) MCP
13 3 (0.61%) NVQ Level 3
Quality Assurance & Compliance
1 110 (22.36%) SLA
2 6 (1.22%) COBIT
2 6 (1.22%) NIST
3 4 (0.81%) GRC
4 3 (0.61%) GDPR
4 3 (0.61%) ISO/IEC 27001
4 3 (0.61%) QA
5 2 (0.41%) MiFID
6 1 (0.20%) Cyber Essentials
6 1 (0.20%) ISO 22301
6 1 (0.20%) ISO 9001
6 1 (0.20%) ITGC
6 1 (0.20%) PCI DSS
6 1 (0.20%) Sarbanes-Oxley
System Software
1 188 (38.21%) Active Directory
2 17 (3.46%) VMware Infrastructure
3 5 (1.02%) Firmware
4 4 (0.81%) Virtual Desktop
4 4 (0.81%) XenApp
5 3 (0.61%) vCloud
6 2 (0.41%) NFS
7 1 (0.20%) Hyper-V
7 1 (0.20%) vSphere
7 1 (0.20%) XenDesktop
Systems Management
1 34 (6.91%) Microsoft Intune
2 32 (6.50%) SCCM
3 9 (1.83%) SCOM
3 9 (1.83%) SCSM
4 4 (0.81%) ServiceCenter
5 1 (0.20%) AirWatch
5 1 (0.20%) Icinga
5 1 (0.20%) Jamf Pro
5 1 (0.20%) Symantec Enterprise Vault
5 1 (0.20%) Systems Management Server (SMS)
Vendors
1 215 (43.70%) Microsoft
2 61 (12.40%) ServiceNow
3 32 (6.50%) Citrix
4 20 (4.07%) Apple
5 17 (3.46%) Snow
5 17 (3.46%) VMware
6 16 (3.25%) SolarWinds
7 10 (2.03%) Cisco
7 10 (2.03%) HP
8 9 (1.83%) ConnectWise
8 9 (1.83%) Intapp
8 9 (1.83%) N-able
8 9 (1.83%) Sophos
9 8 (1.63%) iManage
10 7 (1.42%) Atlassian
11 6 (1.22%) BMC
12 5 (1.02%) Adobe
12 5 (1.02%) Salesforce
13 4 (0.81%) Sun
14 3 (0.61%) Ivanti