Period
to 18 October 2018

The median annual salary for a Service Analyst was £26,375 in advertised job vacancies during the 6 months to 18 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
UK
6 months to
18 Oct 2018
Same period 2017 Same period 2016
Rank 268 283 251
Rank change year-on-year +15 -32 +8
Permanent jobs requiring a Service Analyst 2,097 2,153 2,681
As % of all permanent IT jobs advertised in the UK 1.27% 1.23% 1.40%
As % of the Job Titles category 1.33% 1.28% 1.45%
Number of salaries quoted 1,716 1,597 2,271
UK median annual salary £26,375 £26,500 £27,500
Median salary % change year-on-year -0.47% -3.64% -
10th Percentile £18,750 £18,900 £19,000
90th Percentile £50,000 £51,250 £50,000
UK excluding London median annual salary £23,500 £23,375 £23,500
% change year-on-year +0.53% -0.53% -2.08%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 157,780 167,740 185,084
% of permanent IT jobs with a recognized job title 95.91% 95.94% 96.56%
Number of salaries quoted 127,111 134,369 155,159
UK median annual salary £50,000 £48,000 £47,500
Median salary % change year-on-year +4.17% +1.05% +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst.

Salary trend for Service Analyst in the UK

Service Analyst
Salary Histogram

The salary distribution of IT jobs citing Service Analyst over the 6 months to 18 October 2018.

Salary histogram for Service Analyst in the UK

Service Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK over the 6 months to 18 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +9 1,948 £27,000 +1.89% 155
UK excluding London +36 1,316 £23,500 +0.53% 129
London -29 720 £34,000 +4.62% 37
North of England +38 386 £21,000 -8.70% 41
South East -32 359 £25,000 +6.38% 32
North West +77 212 £22,750 -1.62% 20
East of England +80 162 £23,500 +4.44% 14
South West +31 162 £24,000 -4.00% 13
Midlands +14 161 £22,250 +6.59% 18
Yorkshire +14 139 £20,000 -14.89% 17
West Midlands +13 91 £23,500 +8.05% 11
East Midlands +7 70 £21,000 +5.00% 7
Scotland +29 56 £24,250 -26.24% 5
Wales +18 40 £22,500 -43.75% 5
North East -17 35 £21,000 -6.67% 4
Channel Islands - 6 £29,500 -
Northern Ireland +9 2 £32,250 +108.06% 1

Service Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 18 October 2018, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Analyst in the job title.

1 911 (43.44%) Windows
2 891 (42.49%) ITIL
3 754 (35.96%) Active Directory
4 726 (34.62%) Microsoft
5 581 (27.71%) Microsoft Office
6 549 (26.18%) Finance
7 423 (20.17%) Windows 7
8 396 (18.88%) Service Management
9 354 (16.88%) SLA
10 346 (16.50%) Office 365
11 307 (14.64%) Windows 10
12 272 (12.97%) Problem-Solving
13 237 (11.30%) Citrix
14 227 (10.82%) Incident Management
15 219 (10.44%) ITSM
16 212 (10.11%) Windows Server
17 206 (9.82%) MS Exchange
18 200 (9.54%) Analytical Skills
19 190 (9.06%) SQL
20 183 (8.73%) Microsoft Excel
21 172 (8.20%) Service Delivery
22 164 (7.82%) VMware
23 162 (7.73%) Change Management
24 155 (7.39%) Problem Management
25 148 (7.06%) Degree
26 143 (6.82%) Banking
26 143 (6.82%) Cisco
27 136 (6.49%) SCCM
28 131 (6.25%) Windows Server 2012
29 125 (5.96%) Retail

Service Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 206 (9.82%) MS Exchange
2 100 (4.77%) Exchange Server 2010
3 70 (3.34%) SharePoint
4 61 (2.91%) Exchange Server 2013
5 59 (2.81%) Skype for Business
6 21 (1.00%) Blackberry Enterprise Server
7 19 (0.91%) Exchange Server 2007
8 15 (0.72%) IIS
9 14 (0.67%) Confluence
9 14 (0.67%) IBM Notes
10 12 (0.57%) SharePoint 2013
11 9 (0.43%) Exchange Server 2003
11 9 (0.43%) SAS
12 6 (0.29%) SharePoint 2010
13 5 (0.24%) SharePoint Server
13 5 (0.24%) Site Server
14 4 (0.19%) BizTalk Server
14 4 (0.19%) CMS
15 3 (0.14%) Appian
15 3 (0.14%) Quickr
Applications
1 581 (27.71%) Microsoft Office
2 183 (8.73%) Microsoft Excel
3 86 (4.10%) Microsoft PowerPoint
4 41 (1.96%) MS Visio
5 18 (0.86%) Spreadsheet
6 9 (0.43%) Microsoft Project
7 4 (0.19%) SPSS
8 1 (0.048%) 3ds Max
8 1 (0.048%) MicroStation
Business Applications
1 29 (1.38%) Remedy ITSM
2 17 (0.81%) Dynamics CRM
3 10 (0.48%) Infor SunSystems
3 10 (0.48%) ReMetrica
4 7 (0.33%) assyst
5 6 (0.29%) Dynamics AX
6 5 (0.24%) Dynamics NAV
6 5 (0.24%) Unit4 Business World
7 4 (0.19%) Cognos Business Intelligence
7 4 (0.19%) Cognos TM1
8 3 (0.14%) Eloqua
8 3 (0.14%) thinkFolio
9 2 (0.095%) Carpe Diem
10 1 (0.048%) CSG Singleview
10 1 (0.048%) Distributed Ledger
10 1 (0.048%) PeopleSoft HCM
10 1 (0.048%) Raiser's Edge
10 1 (0.048%) Relativity
10 1 (0.048%) SAP Hybris
10 1 (0.048%) SAP MDG
Cloud Services
1 346 (16.50%) Office 365
2 54 (2.58%) Microsoft Azure
3 21 (1.00%) Mimecast
4 12 (0.57%) Amazon AWS
5 9 (0.43%) IaaS
6 8 (0.38%) Cloud Computing
7 7 (0.33%) Adobe Creative Cloud
7 7 (0.33%) SaaS
8 3 (0.14%) G Suite
8 3 (0.14%) OneDrive
8 3 (0.14%) Salesforce Sales Cloud
9 2 (0.095%) Azure Active Directory
9 2 (0.095%) Dynamics 365
9 2 (0.095%) Google Cloud Platform
10 1 (0.048%) iTunes
Communications & Networking
1 95 (4.53%) TCP/IP
2 84 (4.01%) VPN
3 83 (3.96%) DNS
4 78 (3.72%) Firewall
5 73 (3.48%) LAN
6 71 (3.39%) DHCP
7 59 (2.81%) WAN
8 42 (2.00%) Skype
9 34 (1.62%) Internet
9 34 (1.62%) Wireless
10 31 (1.48%) VoIP
11 29 (1.38%) SAN
12 25 (1.19%) ADSL
13 24 (1.14%) Remote Desktop
14 17 (0.81%) Wi-Fi
15 12 (0.57%) Broadband
16 10 (0.48%) Extranet
17 8 (0.38%) SMS
17 8 (0.38%) Unified Communications
18 6 (0.29%) Intranet
Database & Business Intelligence
1 66 (3.15%) SQL Server
2 14 (0.67%) Data Mining
3 13 (0.62%) Relational Database
4 12 (0.57%) SQL Server Reporting Services
5 10 (0.48%) SQL Server 2008
5 10 (0.48%) SQL Server Integration Services
6 6 (0.29%) BusinessObjects
6 6 (0.29%) Oracle Database
6 6 (0.29%) SQL Server 2005
7 5 (0.24%) MySQL
8 4 (0.19%) Oracle Reports
9 3 (0.14%) Blockchain
9 3 (0.14%) Data Warehouse
10 2 (0.095%) Oracle Database 10g
10 2 (0.095%) Power BI
11 1 (0.048%) DB2
11 1 (0.048%) EDMS
11 1 (0.048%) EDRMS
11 1 (0.048%) Enterprise Data Warehouse
11 1 (0.048%) MS Access
Development Applications
1 36 (1.72%) JIRA
2 6 (0.29%) Oracle APEX
3 4 (0.19%) Visual Studio
4 3 (0.14%) Hudson
4 3 (0.14%) Selenium
5 2 (0.095%) Ant
5 2 (0.095%) Team Foundation Server
6 1 (0.048%) Bitbucket
6 1 (0.048%) Gatling
6 1 (0.048%) Jenkins
6 1 (0.048%) JMeter
6 1 (0.048%) Octopus Deploy
6 1 (0.048%) SoapUI
6 1 (0.048%) TeamCity
6 1 (0.048%) WebDriver
6 1 (0.048%) WinDbg
General
1 549 (26.18%) Finance
2 143 (6.82%) Banking
3 125 (5.96%) Retail
4 123 (5.87%) Law
5 103 (4.91%) Telecoms
6 98 (4.67%) Legal
7 46 (2.19%) Back Office
8 29 (1.38%) Front Office
9 27 (1.29%) Marketing
10 26 (1.24%) Publishing
11 24 (1.14%) Manufacturing
12 21 (1.00%) Advertising
12 21 (1.00%) Financial Institution
13 19 (0.91%) Investment Banking
14 16 (0.76%) Games
15 9 (0.43%) Electronics
15 9 (0.43%) International Banking
16 8 (0.38%) French Language
16 8 (0.38%) Retail Banking
17 7 (0.33%) Billing
Libraries, Frameworks & Software Standards
1 15 (0.72%) FIX Protocol
2 13 (0.62%) .NET
3 10 (0.48%) Web Services
4 8 (0.38%) ASP.NET
5 7 (0.33%) HTML
5 7 (0.33%) XML
6 5 (0.24%) CSS
6 5 (0.24%) Flash
7 4 (0.19%) MDX
7 4 (0.19%) XSD
7 4 (0.19%) XSLT
8 3 (0.14%) Middleware
9 2 (0.095%) Ajax
9 2 (0.095%) COM
9 2 (0.095%) J2EE
9 2 (0.095%) jQuery
9 2 (0.095%) LAMP
9 2 (0.095%) LDAP
9 2 (0.095%) LINQ
9 2 (0.095%) SOAP
Miscellaneous
1 200 (9.54%) Analytical Skills
2 95 (4.53%) Self-Motivation
3 76 (3.62%) Management Information System
4 59 (2.81%) iPhone
5 53 (2.53%) Blackberry
6 40 (1.91%) Data Centre
7 37 (1.76%) Equities
8 31 (1.48%) Driving Licence
9 30 (1.43%) Handset
9 30 (1.43%) Video Conferencing
10 27 (1.29%) Derivative
11 26 (1.24%) Fintech
12 25 (1.19%) User Experience
13 22 (1.05%) Smartphone
14 18 (0.86%) Computer Science
15 17 (0.81%) Foreign Exchange (FX)
16 16 (0.76%) EPoS
17 15 (0.72%) iPad
18 14 (0.67%) Fixed Income
18 14 (0.67%) Hedge funds
Operating Systems
1 911 (43.44%) Windows
2 423 (20.17%) Windows 7
3 307 (14.64%) Windows 10
4 212 (10.11%) Windows Server
5 131 (6.25%) Windows Server 2012
6 87 (4.15%) Windows Server 2008
7 61 (2.91%) Windows 8
8 49 (2.34%) Mac OS X
8 49 (2.34%) Windows XP
9 43 (2.05%) Android
9 43 (2.05%) Apple iOS
9 43 (2.05%) Linux
9 43 (2.05%) Windows Server 2003
10 37 (1.76%) Unix
11 12 (0.57%) Windows 2000
12 10 (0.48%) Mac OS
13 5 (0.24%) Windows Vista
14 4 (0.19%) Windows NT
14 4 (0.19%) Windows Phone
15 3 (0.14%) BlackBerry OS
Processes & Methodologies
1 891 (42.49%) ITIL
2 396 (18.88%) Service Management
3 272 (12.97%) Problem-Solving
4 227 (10.82%) Incident Management
5 219 (10.44%) ITSM
6 172 (8.20%) Service Delivery
7 162 (7.73%) Change Management
8 155 (7.39%) Problem Management
9 107 (5.10%) Agile Software Development
10 96 (4.58%) Stakeholder Management
11 90 (4.29%) ITIL V3
11 90 (4.29%) Time Management
12 86 (4.10%) Business Analysis
13 71 (3.39%) Project Management
14 66 (3.15%) Ticket Management
15 60 (2.86%) Asset Management
16 58 (2.77%) Configuration Management
16 58 (2.77%) Statistics
17 55 (2.62%) Waterfall
18 54 (2.58%) Process Improvement
Programming Languages
1 190 (9.06%) SQL
2 59 (2.81%) PowerShell
3 23 (1.10%) C
4 20 (0.95%) Java
4 20 (0.95%) JavaScript
5 16 (0.76%) Python
6 15 (0.72%) C#
7 14 (0.67%) VBA
8 13 (0.62%) T-SQL
9 10 (0.48%) Perl
10 5 (0.24%) R
10 5 (0.24%) Shell Script
11 4 (0.19%) Bash Shell
11 4 (0.19%) C++
12 3 (0.14%) Apex Code
12 3 (0.14%) PHP
12 3 (0.14%) VBScript
13 2 (0.095%) PL/SQL
13 2 (0.095%) VB
13 2 (0.095%) XPath
Qualifications
1 148 (7.06%) Degree
2 106 (5.05%) ITIL Certification
3 101 (4.82%) Microsoft Certification
4 95 (4.53%) Security Cleared
5 77 (3.67%) SC Cleared
6 66 (3.15%) MCP
7 62 (2.96%) CCNA
7 62 (2.96%) Cisco Certification
8 55 (2.62%) ITIL Foundation Certificate
9 52 (2.48%) Network+ Certification
10 31 (1.48%) MCSA
10 31 (1.48%) MCSE
11 21 (1.00%) A+ Certification
12 16 (0.76%) Computer Science Degree
12 16 (0.76%) DV Cleared
13 13 (0.62%) ISEB
14 11 (0.52%) MOS
15 10 (0.48%) HND
15 10 (0.48%) MCDST
16 9 (0.43%) HNC
Quality Assurance & Compliance
1 354 (16.88%) SLA
2 66 (3.15%) QA
3 21 (1.00%) ISO/IEC 27001
4 18 (0.86%) ISO 9001
4 18 (0.86%) PMO
5 15 (0.72%) Data Quality
6 12 (0.57%) COBIT
7 11 (0.52%) ISO/IEC 20000
8 7 (0.33%) Sarbanes-Oxley
9 4 (0.19%) Actionable Recommendations
9 4 (0.19%) ISO/IEC 19770
10 3 (0.14%) GDPR
10 3 (0.14%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 3 (0.14%) MiFID
10 3 (0.14%) PCI DSS
11 2 (0.095%) EMIR
12 1 (0.048%) Cyber Essentials
12 1 (0.048%) IFRS
12 1 (0.048%) SEPA
12 1 (0.048%) Solvency II
System Software
1 754 (35.96%) Active Directory
2 109 (5.20%) VMware Infrastructure
3 51 (2.43%) Hyper-V
4 33 (1.57%) XenApp
5 25 (1.19%) Virtual Servers
6 22 (1.05%) vSphere
7 18 (0.86%) XenDesktop
8 11 (0.52%) Microsoft App-V
8 11 (0.52%) Virtual Desktop
8 11 (0.52%) VMware ESXi
9 9 (0.43%) VMware Workstation
10 8 (0.38%) Terminal Services
11 7 (0.33%) Virtual Machines
12 4 (0.19%) Terminal Server
13 3 (0.14%) BitLocker
14 1 (0.048%) Docker
14 1 (0.048%) Forefront TMG
14 1 (0.048%) Microsoft Virtual Server
Systems Management
1 136 (6.49%) SCCM
2 14 (0.67%) ZABBIX
3 12 (0.57%) WSUS
4 7 (0.33%) AirWatch
4 7 (0.33%) Backup Exec
4 7 (0.33%) Systems Management Server (SMS)
5 6 (0.29%) Ansible
5 6 (0.29%) vCenter Server
6 5 (0.24%) Opscode Chef
7 4 (0.19%) Clonezilla
7 4 (0.19%) HP Quality Center
7 4 (0.19%) SCVMM
7 4 (0.19%) ServiceCenter
8 3 (0.14%) Cisco CUCM
9 2 (0.095%) Control-M
9 2 (0.095%) Nagios
9 2 (0.095%) Norton AntiVirus
9 2 (0.095%) SCOM
9 2 (0.095%) SmoothWall
9 2 (0.095%) SolarWinds Orion
Vendors
1 726 (34.62%) Microsoft
2 237 (11.30%) Citrix
3 164 (7.82%) VMware
4 143 (6.82%) Cisco
5 82 (3.91%) ServiceNow
6 63 (3.00%) Apple
7 60 (2.86%) Remedy
8 49 (2.34%) Sony
9 48 (2.29%) Fortinet
9 48 (2.29%) Huawei
10 47 (2.24%) Oracle
11 38 (1.81%) iManage
12 32 (1.53%) Adobe
13 31 (1.48%) Ivanti
14 30 (1.43%) SolarWinds
15 29 (1.38%) SAP
16 28 (1.34%) HP
17 19 (0.91%) Avaya
17 19 (0.91%) Salesforce.com
18 16 (0.76%) Sophos