The median annual salary for a Service Analyst was £27,500 in advertised job vacancies during the 3 months to 27 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
UK
3 months to
27 Jun 2017
Same period 2016 Same period 2015
Rank 280 239 264
Rank change year-on-year -41 +25  
Permanent jobs requiring a Service Analyst 1012 1432 1385
As % of all permanent IT jobs advertised in the UK 1.14% 1.45% 1.27%
As % of the Job Titles category 1.18% 1.51% 1.31%
Number of salaries quoted 753 1229 1183
Median salary £27,500 £26,500 £28,000
Median salary % change year-on-year +3.77% -5.35%  
90% offered a salary of more than £19,000 £19,500 £20,000
10% offered a salary of more than £50,000 £45,000 £52,500
UK excluding London median salary £23,500 £24,000 £25,000
% change year-on-year -2.08% -4.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 85544 95045 105654
As % of all permanent IT job vacancies advertised in the UK 95.95% 96.52% 96.56%
Number of salaries quoted 69856 80154 87088
Median salary £46,500 £47,500 £45,000
Median salary % change year-on-year -2.10% +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £74,000 £70,000 £72,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Service Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Service Analyst in the job title.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst.

Salary trend for Service Analyst in the UK

Service Analyst
Salary Histogram

The salary distribution of IT jobs citing Service Analyst over the 3 months to 27 June 2017.

Salary histogram for Service Analyst in the UK

Service Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -39 971 £27,500 +3.77% 104
London -29 421 £32,500 +8.33% 33
South East +25 250 £23,500 -6.00% 23
Surrey +54 89 £25,500 -3.77% 4
City of London +54 87 £32,500 +3.17% 7
Yorkshire -39 71 £22,625 +5.23% 15
North West -27 69 £22,000 +2.32% 6
Buckinghamshire +37 63 £19,125 -5.62% 5
Milton Keynes +30 60 £17,000 -15.55% 5
South West +2 58 £25,500 +2.00% 7
West Yorkshire -19 52 £24,000 +6.66% 12
Hampshire +19 46 £23,500 +11.90% 4
East of England -59 41 £27,500 +23.59% 8
Leeds -7 39 £30,000 +30.43% 5
Manchester -33 31 £22,750 +5.81% 3
West Midlands -66 28 £22,500 -10.00% 8
Cheshire -20 25 £19,000 -9.52% 2
Berkshire +9 21 £25,000 -50.00% 3
Hertfordshire -14 21 £27,500 -8.33% 2
North East +20 19 £20,000 -27.27% 1
Bristol -34 18 £28,000 - 3
Portsmouth - 18 £23,500 -
Birmingham -3 15 £31,750 +22.11% 1
East Midlands -44 14 £22,000 -2.22% 3
Croydon +2 13 £16,500 -25.00%
Scotland -1 13 £24,500 +3.70% 3
Wales -9 13 £40,000 +53.84%
South Wales +8 12 £40,000 +53.84%
North Yorkshire -2 12 £18,250 +7.35% 3
Warrington -4 12 £19,000 +5.55% 1

Service Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 27 June 2017, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Analyst in the job title.

1 982 (47.14%) Windows
2 774 (37.16%) Microsoft
3 758 (36.39%) ITIL
4 749 (35.96%) Active Directory
5 721 (34.61%) Finance
6 653 (31.35%) Microsoft Office
7 462 (22.18%) Windows 7
8 397 (19.06%) SLA
9 387 (18.58%) Citrix
10 285 (13.68%) MS Exchange
11 258 (12.39%) Service Management
12 231 (11.09%) Windows Server
13 205 (9.84%) Degree
14 200 (9.60%) Office 365
15 191 (9.17%) SQL
16 180 (8.64%) VPN
16 180 (8.64%) Banking
17 168 (8.07%) Agile Software Development
18 165 (7.92%) Service Delivery
19 162 (7.78%) Analytical Skills
20 149 (7.15%) Business Analysis
21 146 (7.01%) Microsoft Certification
22 142 (6.82%) Legal
23 138 (6.63%) Microsoft Excel
24 137 (6.58%) Incident Management
25 134 (6.43%) Windows 8
26 131 (6.29%) TCP/IP
27 117 (5.62%) Retail
28 112 (5.38%) DNS
29 109 (5.23%) VMware

Service Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 285 (13.68%) MS Exchange
2 71 (3.41%) Exchange Server 2010
3 65 (3.12%) Exchange Server 2007
4 63 (3.02%) Blackberry Enterprise Server
5 54 (2.59%) SharePoint
6 42 (2.02%) Skype for Business
7 27 (1.30%) Exchange Server 2013
8 24 (1.15%) IBM Notes
9 9 (0.43%) Tomcat
10 8 (0.38%) IIS
11 7 (0.34%) BizTalk Server
11 7 (0.34%) Exchange Server 2003
12 6 (0.29%) Apache
12 6 (0.29%) JBoss
12 6 (0.29%) WebLogic
13 5 (0.24%) Confluence
13 5 (0.24%) WebSphere
14 4 (0.19%) GlassFish
14 4 (0.19%) SharePoint 2010
15 3 (0.14%) TPMS
Applications
1 653 (31.35%) Microsoft Office
2 138 (6.63%) Microsoft Excel
3 53 (2.54%) Microsoft PowerPoint
4 37 (1.78%) MS Visio
5 13 (0.62%) Spreadsheet
6 10 (0.48%) Microsoft Project
7 2 (0.096%) AutoCAD
7 2 (0.096%) Revit
7 2 (0.096%) Vectorworks
8 1 (0.048%) Acrobat
8 1 (0.048%) Adobe Creative Suite
Business Applications
1 12 (0.58%) SAP Oil and Gas
2 4 (0.19%) Dynamics CRM
2 4 (0.19%) ION MarketView
3 3 (0.14%) JDE OneWorld
3 3 (0.14%) Remedy ITSM
4 2 (0.096%) assyst
4 2 (0.096%) BASE24
4 2 (0.096%) Dynamics AX
4 2 (0.096%) Dynamics NAV
4 2 (0.096%) thinkFolio
4 2 (0.096%) Workfront
5 1 (0.048%) Eikon
5 1 (0.048%) Infor M3
5 1 (0.048%) Loan IQ
5 1 (0.048%) Oracle Payroll
5 1 (0.048%) Summit
5 1 (0.048%) Visualfiles
5 1 (0.048%) WebTrends
Cloud Services
1 200 (9.60%) Office 365
2 33 (1.58%) Microsoft Azure
3 18 (0.86%) Amazon AWS
3 18 (0.86%) SaaS
4 11 (0.53%) Mimecast
5 8 (0.38%) Cloud Computing
6 4 (0.19%) Azure Active Directory
6 4 (0.19%) OpenShift
6 4 (0.19%) PaaS
7 3 (0.14%) BrowserStack
7 3 (0.14%) IaaS
8 2 (0.096%) OneDrive
9 1 (0.048%) Adobe Creative Cloud
9 1 (0.048%) G Suite
9 1 (0.048%) Virtual Private Cloud
Communications & Networking
1 180 (8.64%) VPN
2 131 (6.29%) TCP/IP
3 112 (5.38%) DNS
4 103 (4.94%) WAN
5 102 (4.90%) LAN
6 88 (4.22%) DHCP
7 54 (2.59%) VoIP
8 47 (2.26%) Firewall
9 45 (2.16%) Internet
10 30 (1.44%) Skype
11 27 (1.30%) Remote Desktop
12 25 (1.20%) Wi-Fi
13 15 (0.72%) Network Security
14 14 (0.67%) PBX
15 13 (0.62%) Multicast
15 13 (0.62%) Unicast
15 13 (0.62%) VLAN
16 9 (0.43%) Broadband
16 9 (0.43%) SAN
16 9 (0.43%) Wireless
Database & Business Intelligence
1 67 (3.22%) SQL Server
2 21 (1.01%) SQL Server Reporting Services
3 18 (0.86%) Relational Database
4 14 (0.67%) Data Warehouse
5 13 (0.62%) BusinessObjects
6 11 (0.53%) SQL Server Integration Services
7 9 (0.43%) Big Data
7 9 (0.43%) MS Access
8 8 (0.38%) Crystal Reports
9 6 (0.29%) Data Mining
10 5 (0.24%) MongoDB
10 5 (0.24%) PostgreSQL
11 3 (0.14%) Geospatial Data
11 3 (0.14%) GIS
11 3 (0.14%) NoSQL
11 3 (0.14%) Oracle Reports
11 3 (0.14%) SQL Server 2008
11 3 (0.14%) SQL Server 2012
12 2 (0.096%) Oracle BI EE
12 2 (0.096%) SQL Server 2016
Development Applications
1 44 (2.11%) JIRA
2 24 (1.15%) Selenium
3 14 (0.67%) SoapUI
3 14 (0.67%) Team Foundation Server
4 8 (0.38%) Cucumber
4 8 (0.38%) Jenkins
5 7 (0.34%) JUnit
6 5 (0.24%) NUnit
7 4 (0.19%) TestNG
8 3 (0.14%) Bugzilla
9 2 (0.096%) RequisitePro
10 1 (0.048%) Axure RP
10 1 (0.048%) FitNesse
10 1 (0.048%) JMeter
10 1 (0.048%) Maven
10 1 (0.048%) Octopus Deploy
10 1 (0.048%) Rational Rose
10 1 (0.048%) TeamCity
10 1 (0.048%) Visual Studio Team System
10 1 (0.048%) WebDriver
General
1 721 (34.61%) Finance
2 180 (8.64%) Banking
3 142 (6.82%) Legal
4 117 (5.62%) Retail
5 97 (4.66%) Law
6 87 (4.18%) Back Office
7 62 (2.98%) Investment Banking
8 49 (2.35%) Retail Banking
9 46 (2.21%) Telecoms
10 37 (1.78%) Marketing
11 26 (1.25%) German Language
12 25 (1.20%) Publishing
13 24 (1.15%) Front Office
13 24 (1.15%) Manufacturing
14 23 (1.10%) Financial Institution
15 21 (1.01%) Advertising
16 17 (0.82%) French Language
17 14 (0.67%) Billing
17 14 (0.67%) Electronics
17 14 (0.67%) Spanish Language
Libraries, Frameworks & Software Standards
1 43 (2.06%) .NET
2 26 (1.25%) REST
3 16 (0.77%) ASP.NET
3 16 (0.77%) jQuery
4 15 (0.72%) Web Services
5 14 (0.67%) XML
6 10 (0.48%) HTML
7 8 (0.38%) HTML5
8 7 (0.34%) CSS
8 7 (0.34%) J2EE
8 7 (0.34%) SOAP
9 6 (0.29%) AngularJS
9 6 (0.29%) Middleware
10 5 (0.24%) ASP.NET Web API
10 5 (0.24%) COM
10 5 (0.24%) CSS3
11 4 (0.19%) JSON
11 4 (0.19%) Oracle Fusion
12 3 (0.14%) FIX Protocol
13 2 (0.096%) RESTful
Miscellaneous
1 162 (7.78%) Analytical Skills
2 98 (4.70%) Blackberry
3 68 (3.26%) Management Information System
4 45 (2.16%) Computer Science
4 45 (2.16%) Driving Licence
5 31 (1.49%) Derivative
5 31 (1.49%) Equities
5 31 (1.49%) Video Conferencing
6 30 (1.44%) Client/Server
6 30 (1.44%) iPhone
6 30 (1.44%) User Experience
7 27 (1.30%) Data Centre
8 25 (1.20%) Fintech
9 20 (0.96%) iPad
10 17 (0.82%) Fat Client
10 17 (0.82%) Smartphone
10 17 (0.82%) Thin Client
11 15 (0.72%) Fixed Income
12 12 (0.58%) Foreign Exchange (FX)
13 11 (0.53%) Virtual Team
Operating Systems
1 982 (47.14%) Windows
2 462 (22.18%) Windows 7
3 231 (11.09%) Windows Server
4 134 (6.43%) Windows 8
5 103 (4.94%) Windows Server 2008
5 103 (4.94%) Windows Server 2012
6 96 (4.61%) Windows 10
7 63 (3.02%) Windows XP
8 61 (2.93%) Unix
9 48 (2.30%) Linux
10 35 (1.68%) Mac OS X
11 34 (1.63%) Android
12 33 (1.58%) Windows Server 2003
13 19 (0.91%) Apple iOS
14 12 (0.58%) Mac OS
15 7 (0.34%) Solaris
16 6 (0.29%) Windows Vista
17 5 (0.24%) AIX
17 5 (0.24%) CentOS
17 5 (0.24%) Windows 2000
Processes & Methodologies
1 758 (36.39%) ITIL
2 258 (12.39%) Service Management
3 168 (8.07%) Agile Software Development
4 165 (7.92%) Service Delivery
5 149 (7.15%) Business Analysis
6 137 (6.58%) Incident Management
7 108 (5.18%) Project Management
8 101 (4.85%) Ticket Management
9 97 (4.66%) Change Management
9 97 (4.66%) ITSM
10 93 (4.46%) Asset Management
11 86 (4.13%) Problem Management
11 86 (4.13%) Wealth Management
12 83 (3.98%) ITIL V3
13 67 (3.22%) Stakeholder Management
14 61 (2.93%) Scrum
15 59 (2.83%) SDLC
16 56 (2.69%) Continuous Improvement
17 54 (2.59%) User Acceptance Testing
18 47 (2.26%) Test Automation
Programming Languages
1 191 (9.17%) SQL
2 49 (2.35%) C#
3 35 (1.68%) Java
4 34 (1.63%) Python
5 20 (0.96%) C++
6 19 (0.91%) T-SQL
7 18 (0.86%) C
8 13 (0.62%) Tcl
9 11 (0.53%) VBA
10 8 (0.38%) PL/SQL
11 7 (0.34%) Perl
11 7 (0.34%) R
12 6 (0.29%) PowerShell
13 4 (0.19%) VBScript
14 3 (0.14%) Bash Shell
14 3 (0.14%) Shell Script
14 3 (0.14%) VB
15 1 (0.048%) COBOL
15 1 (0.048%) JavaScript
15 1 (0.048%) PHP
Qualifications
1 205 (9.84%) Degree
2 146 (7.01%) Microsoft Certification
3 91 (4.37%) ITIL Certification
4 88 (4.22%) MCP
5 64 (3.07%) ISEB
6 52 (2.50%) Security Cleared
7 47 (2.26%) MCSE
8 43 (2.06%) MCDST
9 40 (1.92%) SC Cleared
10 33 (1.58%) A+ Certification
11 29 (1.39%) MCITP
12 27 (1.30%) Computer Science Degree
12 27 (1.30%) HND
13 23 (1.10%) ISTQB
14 22 (1.06%) Cisco Certification
15 21 (1.01%) CCNA
15 21 (1.01%) MOS
16 19 (0.91%) MCSA
17 17 (0.82%) GNVQ
17 17 (0.82%) IIBA
Quality Assurance & Compliance
1 397 (19.06%) SLA
2 77 (3.70%) QA
3 28 (1.34%) PMO
4 15 (0.72%) MiFID
5 12 (0.58%) Dodd-Frank
6 11 (0.53%) ISO/IEC 20000
7 9 (0.43%) Data Quality
8 8 (0.38%) Sarbanes-Oxley
9 7 (0.34%) ISO/IEC 27001
10 5 (0.24%) BS25999
11 4 (0.19%) ISO 9001
12 3 (0.14%) PMBOK
13 2 (0.096%) EMIR
13 2 (0.096%) SEPA
14 1 (0.048%) 21 CFR Part 11
14 1 (0.048%) GAMP
14 1 (0.048%) ISO 20022
14 1 (0.048%) PCI DSS
System Software
1 749 (35.96%) Active Directory
2 60 (2.88%) XenApp
3 56 (2.69%) VMware Infrastructure
4 41 (1.97%) Hyper-V
5 13 (0.62%) Virtual Servers
6 12 (0.58%) XenDesktop
7 9 (0.43%) Terminal Services
7 9 (0.43%) VMware Workstation
8 7 (0.34%) Microsoft App-V
9 5 (0.24%) BlackBerry Internet Service
9 5 (0.24%) Citrix Presentation Server
9 5 (0.24%) Microsoft Virtual Server
9 5 (0.24%) Virtual Desktop
9 5 (0.24%) vSphere
10 4 (0.19%) KVM
10 4 (0.19%) Terminal Server
11 3 (0.14%) VMware Server
12 2 (0.096%) Docker
12 2 (0.096%) RACF
12 2 (0.096%) Virtual Machines
Systems Management
1 96 (4.61%) SCCM
2 10 (0.48%) Norton AntiVirus
2 10 (0.48%) Systems Management Server (SMS)
2 10 (0.48%) WSUS
3 8 (0.38%) SCOrch
4 7 (0.34%) HP Quality Center
4 7 (0.34%) SCOM
5 5 (0.24%) Control-M
5 5 (0.24%) Microsoft Data Protection Manager
6 4 (0.19%) DameWare
7 3 (0.14%) XenMobile
8 2 (0.096%) SCSM
8 2 (0.096%) ServiceCenter
9 1 (0.048%) Ansible
9 1 (0.048%) Hadoop YARN
9 1 (0.048%) HP Data Protector
9 1 (0.048%) ITRS Geneos
9 1 (0.048%) Jamf Pro
9 1 (0.048%) McAfee ePO
9 1 (0.048%) Microsoft Intune
Vendors
1 774 (37.16%) Microsoft
2 387 (18.58%) Citrix
3 109 (5.23%) VMware
4 88 (4.22%) Cisco
5 52 (2.50%) Apple
6 51 (2.45%) ServiceNow
7 44 (2.11%) HP
8 34 (1.63%) Remedy
9 32 (1.54%) iManage
9 32 (1.54%) SAP
10 30 (1.44%) Oracle
11 26 (1.25%) Bloomberg
11 26 (1.25%) Lotus
12 25 (1.20%) Bomgar
12 25 (1.20%) LANDesk
13 21 (1.01%) Google
14 18 (0.86%) Symantec
15 17 (0.82%) CheckPoint
16 15 (0.72%) Dell
16 15 (0.72%) Sun
Warrington, Cheshire
Cloud Computing International
Salary: £18000 - £24000 per annum
Posted: 2 hours ago
Coventry, West Midlands (County)
Capita Resourcing - IT Resourcing
Salary: £16000 - £18500 per annum + Pension & Benefits
Posted: 6 hours ago
Milton Keynes, Buckinghamshire
Sanderson
Salary: £18000.00 - £20000.00 per annum
Posted: 9 hours ago
Chester, Cheshire
360 Resourcing Solutions
Salary: £15,000 - £18,000 per annum
Posted: 8 hours ago
Stoke-On-Trent, Staffordshire
Crimson Ltd
Salary: £1 - £25000 per annum
Posted: 6 hours ago
York, North Yorkshire
4it Recruitment Ltd
Salary: From £100 to £130 per day
Posted: 2 hours ago
London
Harvey Nash plc
Posted: 7 hours ago
Colchester, Essex
Bristow Holland
Salary: From £16,000 to £18,000 per annum
Posted: Yesterday
London
Harris Global
Salary: Up to £26,000 per annum Up to £26,000 + Benefits!!
Posted: 9 hours ago
Spalding, Lincolnshire
Compass Point Business Services Ltd
Salary: From £16,433 to £18,573 per annum
Posted: 7 hours ago
London
Harvey Nash plc
Posted: 4 hours ago
Twickenham, Middlesex
Vantage Recruitment Solutions Ltd
Salary: From £20 to £20 per hour
Posted: Yesterday
Farnborough, Hampshire
Experis Ltd
Posted: 13 hours ago
Glasgow, Lanarkshire
FT Select
Salary: Up to £20,000 per annum + up to 10% bonus and benefits
Posted: 9 hours ago
Edinburgh, Midlothian
Computershare Investor Services
Salary: Up to £19,500 per annum
Posted: Yesterday
City, London
Ashdown IT
Salary: £32000 per annum + good benefits
Posted: Yesterday
Havant, Hampshire
Jobsite
Salary: Competitive Salary plus generous benefits
Posted: 3 hours ago
Maidstone, Kent
Oscar
Salary: £18000 - £24000 per annum + benefits
Posted: 2 days ago
City, London
I3
Salary: £30000 - £400000 per annum + bonus + benefits
Posted: 3 hours ago
London
Harris Global
Salary: Up to £26,000 per annum Up to £26,000 + Benefits!!
Posted: Yesterday
London
Hays Finance Technology
Posted: Yesterday
Maidstone, Kent
1st Choice Computer Appointments Ltd
Salary: From £22,000 to £24,000 per annum
Posted: Yesterday
King's Lynn, Norfolk
Bespak
Salary: From £20,000 to £25,000 per annum Competitive Salary and Benefits
Posted: 23 hours ago
London
ComputAppoint
Salary: £20000 - £22000 per annum
Posted: Yesterday
Burgess Hill, West Sussex
RecruitmentRevolution.com Limited
Salary: From £18,000 to £22,000 per annum + Benefits
Posted: Yesterday
City, London
Ashdown IT
Salary: £35000 - £40000 per annum
Posted: Yesterday
East London
Spencer Rose
Salary: From £60,000 to £80,000 per annum
Posted: Yesterday
West Yorkshire
Maclean Moore Consulting
Salary: From £50,000 to £55,000 per annum
Posted: 8 hours ago
Cambridge, Cambridgeshire
Bluetownonline
Salary: £20000 - £30000 per annum
Posted: Yesterday
Coventry, West Midlands (County)
ReThink Recruitment
Salary: £19000 - £21000 per annum + Bonus + Benefits
Posted: 5 days ago