Period
to 21 March 2019

The median annual salary for a Service Analyst was £27,500 in advertised job vacancies during the 6 months to 21 March 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
UK
6 months to
21 Mar 2019
Same period 2018 Same period 2017
Rank 288 298 273
Rank change year-on-year +10 -25 -26
Permanent jobs requiring a Service Analyst 1,720 1,949 2,147
As % of all permanent IT jobs advertised in the UK 1.16% 1.11% 1.25%
As % of the Job Titles category 1.21% 1.15% 1.29%
Number of salaries quoted 1,369 1,595 1,822
UK median annual salary £27,500 £27,000 £27,500
Median salary % change year-on-year +1.85% -1.82% -1.79%
10th Percentile £19,250 £18,500 £18,705
90th Percentile £52,500 £47,500 £50,000
UK excluding London median annual salary £24,000 £24,000 £23,500
% change year-on-year - +2.13% -2.08%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 142,254 169,620 166,338
% of permanent IT jobs with a recognized job title 95.92% 96.41% 96.58%
Number of salaries quoted 113,681 139,296 138,082
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £28,500 £27,500 £27,000
90th Percentile £83,750 £80,000 £77,500
UK excluding London median annual salary £45,000 £43,000 £42,500
% change year-on-year +4.65% +1.18% -

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst.

Salary trend for Service Analyst in the UK

Service Analyst
Salary Histogram

The salary distribution of IT jobs citing Service Analyst over the 6 months to 21 March 2019.

Salary histogram for Service Analyst in the UK

Service Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK over the 6 months to 21 March 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +7 1,608 £27,500 - 134
UK excluding London +6 997 £24,000 - 102
London +37 683 £32,500 -1.52% 38
South East +3 352 £24,500 -2.00% 18
North of England +1 226 £22,000 -9.28% 36
South West +29 122 £25,000 +8.70% 9
Midlands -4 116 £22,500 -10.00% 23
East of England +25 112 £22,500 +2.27% 10
Yorkshire +9 104 £20,500 -21.15% 15
North West -1 95 £24,000 -4.00% 18
West Midlands -4 81 £23,500 +2.17% 11
Scotland +20 45 £26,000 +8.33% 2
East Midlands +17 35 £21,000 -20.00% 12
Wales +27 27 £25,000 +19.05% 2
North East +2 27 £22,000 +10.00% 3
Northern Ireland -17 3 £19,750 +27.42% 2

Service Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 March 2019, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Analyst in the job title.

1 750 (43.60%) Windows
2 719 (41.80%) ITIL
3 646 (37.56%) Microsoft
4 622 (36.16%) Active Directory
5 494 (28.72%) Microsoft Office
6 452 (26.28%) Finance
7 346 (20.12%) Office 365
8 337 (19.59%) Windows 7
9 318 (18.49%) SLA
10 298 (17.33%) Windows 10
11 286 (16.63%) Problem-Solving
12 262 (15.23%) Service Management
13 193 (11.22%) ITSM
14 163 (9.48%) Citrix
15 162 (9.42%) Analytical Skills
16 159 (9.24%) Service Delivery
17 156 (9.07%) MS Exchange
18 153 (8.90%) Law
19 150 (8.72%) SQL
20 142 (8.26%) Incident Management
20 142 (8.26%) Agile Software Development
21 139 (8.08%) Microsoft Excel
22 134 (7.79%) Windows Server
23 119 (6.92%) Legal
24 109 (6.34%) Management Information System
25 108 (6.28%) Banking
26 99 (5.76%) ITIL Certification
27 98 (5.70%) SCCM
28 97 (5.64%) Security Cleared
29 95 (5.52%) Information Security

Service Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 156 (9.07%) MS Exchange
2 57 (3.31%) SharePoint
3 54 (3.14%) Skype for Business
4 52 (3.02%) Exchange Server 2010
5 24 (1.40%) IBM Notes
6 18 (1.05%) Exchange Server 2013
7 14 (0.81%) Exchange Server 2007
8 13 (0.76%) Confluence
9 10 (0.58%) Blackberry Enterprise Server
10 5 (0.29%) Exchange Server 2003
10 5 (0.29%) WebSphere
11 4 (0.23%) Hyperledger
12 3 (0.17%) Apache
12 3 (0.17%) SAS
13 2 (0.12%) K2 blackpearl
13 2 (0.12%) WebLogic
14 1 (0.058%) EPiServer
14 1 (0.058%) Ethereum
14 1 (0.058%) SharePoint 2010
14 1 (0.058%) Sitefinity
Applications
1 494 (28.72%) Microsoft Office
2 139 (8.08%) Microsoft Excel
3 51 (2.97%) Microsoft PowerPoint
4 42 (2.44%) MS Visio
5 14 (0.81%) Spreadsheet
6 4 (0.23%) Microsoft Project
7 2 (0.12%) 3ds Max
7 2 (0.12%) MicroStation
7 2 (0.12%) Photoshop
Business Applications
1 12 (0.70%) Carpe Diem
1 12 (0.70%) Dynamics CRM
2 6 (0.35%) Distributed Ledger
2 6 (0.35%) thinkFolio
3 5 (0.29%) assyst
3 5 (0.29%) Sage X3
3 5 (0.29%) Unit4 Business World
4 4 (0.23%) Remedy ITSM
4 4 (0.23%) SAP Hybris
5 3 (0.17%) Dynamics GP
5 3 (0.17%) Dynamics NAV
5 3 (0.17%) Lawson
5 3 (0.17%) Oracle Financials
5 3 (0.17%) R3 Corda
6 2 (0.12%) Aareon QL
6 2 (0.12%) Elite 3E
6 2 (0.12%) MIS ActiveH
6 2 (0.12%) Northgate Housing
6 2 (0.12%) OPENHousing
6 2 (0.12%) Orchard Housing
Cloud Services
1 346 (20.12%) Office 365
2 29 (1.69%) Microsoft Azure
3 25 (1.45%) Amazon AWS
4 18 (1.05%) Mimecast
5 13 (0.76%) SaaS
6 6 (0.35%) Cloud Computing
7 2 (0.12%) Adobe Analytics
7 2 (0.12%) Dynamics 365
7 2 (0.12%) IaaS
7 2 (0.12%) Salesforce Service Cloud
7 2 (0.12%) Slack
8 1 (0.058%) Azure Active Directory
8 1 (0.058%) Basecamp
8 1 (0.058%) OneDrive
8 1 (0.058%) OpenDNS
8 1 (0.058%) PaaS
8 1 (0.058%) Salesforce Sales Cloud
Communications & Networking
1 77 (4.48%) TCP/IP
2 74 (4.30%) LAN
3 69 (4.01%) VoIP
3 69 (4.01%) WAN
4 60 (3.49%) Skype
4 60 (3.49%) VPN
5 53 (3.08%) DNS
6 47 (2.73%) DHCP
7 46 (2.67%) Firewall
8 37 (2.15%) Internet
9 35 (2.03%) Wireless
10 34 (1.98%) Remote Desktop
11 22 (1.28%) Wi-Fi
12 17 (0.99%) Broadband
13 16 (0.93%) IP Telephony
14 14 (0.81%) PBX
15 11 (0.64%) Intranet
15 11 (0.64%) VLAN
16 8 (0.47%) SAN
17 7 (0.41%) ADSL
Database & Business Intelligence
1 34 (1.98%) SQL Server
2 28 (1.63%) DB2
3 16 (0.93%) SQL Server Integration Services
4 15 (0.87%) SQL Server Reporting Services
5 7 (0.41%) Relational Database
5 7 (0.41%) SQL Server 2008
6 5 (0.29%) Data Mining
6 5 (0.29%) Data Warehouse
6 5 (0.29%) Oracle Database
6 5 (0.29%) Power BI
7 4 (0.23%) Blockchain
7 4 (0.23%) BusinessObjects
7 4 (0.23%) Oracle Reports
8 3 (0.17%) GIS
8 3 (0.17%) MySQL
8 3 (0.17%) SQL Server 2005
9 2 (0.12%) Crystal Reports
10 1 (0.058%) PostgreSQL
10 1 (0.058%) PowerCenter
10 1 (0.058%) SQL Server 2016
Development Applications
1 29 (1.69%) JIRA
2 8 (0.47%) RequisitePro
3 6 (0.35%) Hudson
4 4 (0.23%) Selenium
5 3 (0.17%) Balsamiq Mockups
5 3 (0.17%) JMeter
5 3 (0.17%) Visual Studio
6 2 (0.12%) Axure RP
6 2 (0.12%) Cucumber
6 2 (0.12%) Octopus Deploy
6 2 (0.12%) SoapUI
6 2 (0.12%) TeamCity
6 2 (0.12%) VersionOne
7 1 (0.058%) Appium
7 1 (0.058%) Jenkins
7 1 (0.058%) LoadRunner
7 1 (0.058%) NeoLoad
7 1 (0.058%) Oracle APEX
7 1 (0.058%) Vagrant
7 1 (0.058%) WinDbg
General
1 452 (26.28%) Finance
2 153 (8.90%) Law
3 119 (6.92%) Legal
4 108 (6.28%) Banking
5 77 (4.48%) Retail
6 61 (3.55%) Telecoms
7 46 (2.67%) Back Office
8 28 (1.63%) Marketing
9 19 (1.10%) Financial Institution
10 16 (0.93%) Publishing
11 15 (0.87%) Manufacturing
12 13 (0.76%) Front Office
13 9 (0.52%) French Language
13 9 (0.52%) Games
14 8 (0.47%) Billing
14 8 (0.47%) Electronics
14 8 (0.47%) Investment Banking
15 7 (0.41%) Spanish Language
16 6 (0.35%) Advertising
16 6 (0.35%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 17 (0.99%) .NET
2 13 (0.76%) ASP.NET
3 10 (0.58%) Web Services
4 6 (0.35%) Middleware
5 5 (0.29%) REST
6 4 (0.23%) FIX Protocol
6 4 (0.23%) HTML
6 4 (0.23%) XML
7 3 (0.17%) LAMP
7 3 (0.17%) Software Packaging
7 3 (0.17%) XMPP
8 2 (0.12%) CGI
8 2 (0.12%) jQuery
8 2 (0.12%) WebSphere MQ
9 1 (0.058%) .NET Framework
9 1 (0.058%) Ajax
9 1 (0.058%) COM
9 1 (0.058%) JSON
9 1 (0.058%) XSD
9 1 (0.058%) XSLT
Miscellaneous
1 162 (9.42%) Analytical Skills
2 109 (6.34%) Management Information System
3 78 (4.53%) Self-Motivation
4 56 (3.26%) iPhone
5 40 (2.33%) Video Conferencing
6 34 (1.98%) Data Centre
7 33 (1.92%) Fintech
8 31 (1.80%) User Experience
9 30 (1.74%) Mobile App
10 26 (1.51%) Blackberry
11 24 (1.40%) Hybrid Cloud
12 21 (1.22%) AS400
12 21 (1.22%) Driving Licence
12 21 (1.22%) iPad
13 19 (1.10%) Hedge funds
14 16 (0.93%) Handset
14 16 (0.93%) Smartphone
15 13 (0.76%) Client/Server
15 13 (0.76%) CMDB
15 13 (0.76%) Renewable Energy
Operating Systems
1 750 (43.60%) Windows
2 337 (19.59%) Windows 7
3 298 (17.33%) Windows 10
4 134 (7.79%) Windows Server
5 80 (4.65%) Windows Server 2008
6 69 (4.01%) Windows Server 2012
7 60 (3.49%) Android
8 58 (3.37%) Linux
9 53 (3.08%) Apple iOS
10 32 (1.86%) Windows XP
11 29 (1.69%) Unix
12 27 (1.57%) Windows 8
13 24 (1.40%) Windows Server 2003
14 20 (1.16%) Windows 2000
15 17 (0.99%) Mac OS X
16 14 (0.81%) Mac OS
17 6 (0.35%) Windows Vista
18 3 (0.17%) Windows Phone
19 2 (0.12%) Windows NT
20 1 (0.058%) VMS
Processes & Methodologies
1 719 (41.80%) ITIL
2 286 (16.63%) Problem-Solving
3 262 (15.23%) Service Management
4 193 (11.22%) ITSM
5 159 (9.24%) Service Delivery
6 142 (8.26%) Agile Software Development
6 142 (8.26%) Incident Management
7 95 (5.52%) Information Security
8 92 (5.35%) Stakeholder Management
9 91 (5.29%) Change Management
10 78 (4.53%) Security Management
11 76 (4.42%) Information Security Management
12 75 (4.36%) Asset Management
12 75 (4.36%) ISMS
13 74 (4.30%) ITIL V3
14 65 (3.78%) Problem Management
15 61 (3.55%) Project Management
15 61 (3.55%) Waterfall
16 60 (3.49%) Business Analysis
17 54 (3.14%) Continuous Improvement
Programming Languages
1 150 (8.72%) SQL
2 28 (1.63%) PowerShell
3 23 (1.34%) C
4 21 (1.22%) C#
5 19 (1.10%) Java
6 15 (0.87%) Python
7 8 (0.47%) JavaScript
8 7 (0.41%) Perl
9 6 (0.35%) VBA
10 5 (0.29%) Go
10 5 (0.29%) PHP
10 5 (0.29%) T-SQL
11 4 (0.23%) PL/SQL
12 3 (0.17%) Bash Shell
12 3 (0.17%) C++
12 3 (0.17%) VB
13 2 (0.12%) VBScript
14 1 (0.058%) Ruby
14 1 (0.058%) Shell Script
14 1 (0.058%) XPath
Qualifications
1 99 (5.76%) ITIL Certification
2 97 (5.64%) Security Cleared
3 95 (5.52%) Degree
4 72 (4.19%) SC Cleared
5 47 (2.73%) Microsoft Certification
6 40 (2.33%) ISEB
7 37 (2.15%) A+ Certification
7 37 (2.15%) ITIL Foundation Certificate
8 36 (2.09%) MCP
9 28 (1.63%) DV Cleared
9 28 (1.63%) ISTQB Foundation Certification
10 20 (1.16%) MOS
11 18 (1.05%) MCSE
12 11 (0.64%) Computer Science Degree
12 11 (0.64%) MCDST
13 9 (0.52%) CCENT
14 7 (0.41%) Cisco Certification
14 7 (0.41%) CISSP
14 7 (0.41%) VTSP
15 6 (0.35%) CISM
Quality Assurance & Compliance
1 318 (18.49%) SLA
2 64 (3.72%) QA
3 38 (2.21%) PMO
4 23 (1.34%) ISO/IEC 27001
5 14 (0.81%) GDPR
6 10 (0.58%) ISO 9001
7 7 (0.41%) COBIT
8 5 (0.29%) Solvency II
9 4 (0.23%) Data Quality
10 3 (0.17%) Disclosure Scotland
10 3 (0.17%) ISO/IEC 20000
11 1 (0.058%) Actionable Recommendations
11 1 (0.058%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 1 (0.058%) MiFID
11 1 (0.058%) Sarbanes-Oxley
System Software
1 622 (36.16%) Active Directory
2 41 (2.38%) VMware Infrastructure
3 20 (1.16%) Virtual Desktop
4 19 (1.10%) XenApp
5 16 (0.93%) Hyper-V
5 16 (0.93%) vSphere
6 15 (0.87%) XenDesktop
7 7 (0.41%) VMware ESXi
8 6 (0.35%) Terminal Server
8 6 (0.35%) Terminal Services
9 5 (0.29%) VMware Workstation
10 4 (0.23%) Microsoft App-V
10 4 (0.23%) Virtual Servers
11 2 (0.12%) Citrix Presentation Server
11 2 (0.12%) Microsoft Virtual Server
11 2 (0.12%) Virtual Machines
12 1 (0.058%) Cronacle
12 1 (0.058%) MetaFrame
Systems Management
1 98 (5.70%) SCCM
2 18 (1.05%) AirWatch
2 18 (1.05%) WSUS
3 16 (0.93%) HP Quality Center
4 6 (0.35%) DameWare
4 6 (0.35%) Jamf Pro
5 5 (0.29%) Ansible
5 5 (0.29%) Opscode Chef
6 4 (0.23%) cPanel
6 4 (0.23%) WhatsUp Gold
6 4 (0.23%) ZABBIX
7 3 (0.17%) NetBackup
7 3 (0.17%) Norton AntiVirus
7 3 (0.17%) ServiceCenter
8 2 (0.12%) Backup Exec
8 2 (0.12%) MIMEsweeper
8 2 (0.12%) Oracle Enterprise Manager
8 2 (0.12%) Oracle RMAN
8 2 (0.12%) Tivoli
8 2 (0.12%) Tivoli Storage Manager
Vendors
1 646 (37.56%) Microsoft
2 163 (9.48%) Citrix
3 85 (4.94%) VMware
4 81 (4.71%) ServiceNow
5 80 (4.65%) Cisco
6 59 (3.43%) Sony
7 52 (3.02%) HP
7 52 (3.02%) iManage
8 39 (2.27%) Apple
9 36 (2.09%) Remedy
10 34 (1.98%) Oracle
11 26 (1.51%) IBM
12 24 (1.40%) Lotus
13 20 (1.16%) Avaya
14 18 (1.05%) SAP
15 16 (0.93%) Adobe
15 16 (0.93%) Bloomberg
15 16 (0.93%) Sage
16 13 (0.76%) Mitel
17 12 (0.70%) Salesforce.com