Period
to 26 February 2021

The median annual salary for a Service Analyst was £27,750 in advertised job vacancies during the 6 months to 26 February 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
UK
6 months to
26 Feb 2021
Same period 2020 Same period 2019
Rank 347 289 300
Rank change year-on-year -58 +11 +4
Permanent jobs requiring a Service Analyst 628 1,395 1,757
As % of all permanent jobs advertised in the UK 0.84% 1.13% 1.16%
As % of the Job Titles category 0.90% 1.19% 1.21%
Number of salaries quoted 540 1,179 1,445
Median annual salary £27,750 £27,000 £27,000
Median salary % change year-on-year +2.78% - -1.82%
10th Percentile £19,500 £19,750 £19,250
90th Percentile £60,000 £52,500 £51,250
UK excluding London median annual salary £25,000 £24,500 £24,000
% change year-on-year +2.04% +2.08% +2.13%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 69,869 117,563 145,242
% of permanent IT jobs with a recognized job title 93.92% 95.48% 95.96%
Number of salaries quoted 56,047 95,344 117,772
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% -
10th Percentile £31,986 £29,000 £28,250
90th Percentile £87,500 £87,500 £83,750
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Service Analyst.

Salary trend for Service Analyst in the UK

Service Analyst
Salary Histogram

Salary distribution for jobs citing Service Analyst over the 6 months to 26 February 2021.

Salary histogram for Service Analyst in the UK

Service Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK over the 6 months to 26 February 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -46 581 £28,000 +1.82% 51
UK excluding London -51 379 £25,000 +2.04% 42
London -9 224 £47,500 +41.79% 11
South East +29 132 £28,000 +3.70% 10
North of England -40 79 £21,625 -7.98% 12
Work from Home -28 73 £29,000 -3.33% 9
Midlands -21 58 £23,250 -3.13% 8
South West -11 49 £25,000 +2.04% 2
Yorkshire -6 44 £22,250 -7.29% 7
East of England +47 37 £26,500 -3.64% 8
East Midlands -5 35 £22,500 -15.19% 4
North West -5 31 £21,750 -3.33% 5
West Midlands +1 22 £27,500 +17.02% 4
Wales +37 13 £25,000 +21.95% 1
Scotland -4 11 £20,000 -4.76%
North East -13 4 £21,000 -8.70%

Service Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 26 February 2021, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Analyst in the job title.

1 248 (39.49%) Windows
2 241 (38.38%) Microsoft
3 217 (34.55%) Active Directory
4 204 (32.48%) Finance
5 192 (30.57%) Microsoft 365
6 191 (30.41%) ITIL
7 134 (21.34%) Windows 10
8 115 (18.31%) SLA
9 99 (15.76%) Microsoft Office
9 99 (15.76%) Problem-Solving
10 85 (13.54%) Analytical Skills
11 77 (12.26%) Service Management
12 66 (10.51%) ITSM
13 65 (10.35%) Service Delivery
14 64 (10.19%) Agile Software Development
15 63 (10.03%) MS Exchange
16 61 (9.71%) Windows Server
17 59 (9.39%) Incident Management
18 58 (9.24%) Citrix
19 57 (9.08%) Business Analysis
19 57 (9.08%) Windows 7
20 51 (8.12%) GDPR
21 50 (7.96%) Management Information System
22 48 (7.64%) Firewall
22 48 (7.64%) VMware
23 47 (7.48%) Stakeholder Management
23 47 (7.48%) TCP/IP
24 45 (7.17%) Windows Server 2008
25 44 (7.01%) SCCM
26 41 (6.53%) SharePoint

Service Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 63 (10.03%) MS Exchange
2 41 (6.53%) SharePoint
3 11 (1.75%) Confluence
4 10 (1.59%) SharePoint Server
5 9 (1.43%) Exchange Server 2013
5 9 (1.43%) IIS
6 3 (0.48%) Exchange Server 2010
6 3 (0.48%) Skype for Business
7 2 (0.32%) Blackberry Enterprise Server
7 2 (0.32%) CMS
7 2 (0.32%) Elasticsearch
7 2 (0.32%) Exchange Server 2007
7 2 (0.32%) Sitecore CMS
7 2 (0.32%) TPMS
8 1 (0.16%) Appian
8 1 (0.16%) SharePoint 2010
Applications
1 99 (15.76%) Microsoft Office
2 35 (5.57%) Microsoft Excel
3 16 (2.55%) Microsoft PowerPoint
4 5 (0.80%) MS Visio
5 2 (0.32%) Microsoft Project
Business Applications
1 6 (0.96%) Elite 3E
2 3 (0.48%) Visualfiles
3 2 (0.32%) Remedy ITSM
4 1 (0.16%) Orchard Housing
4 1 (0.16%) Sonata
Cloud Services
1 192 (30.57%) Microsoft 365
2 29 (4.62%) Azure
3 28 (4.46%) Power Platform
4 8 (1.27%) AWS
5 6 (0.96%) Azure Active Directory
6 5 (0.80%) SaaS
7 4 (0.64%) G Suite
8 3 (0.48%) OneDrive
9 2 (0.32%) Amazon CloudWatch
9 2 (0.32%) AWS CloudFormation
9 2 (0.32%) Dynamics 365
10 1 (0.16%) Amazon S3
10 1 (0.16%) Cloud Computing
10 1 (0.16%) GCP
10 1 (0.16%) Mimecast
10 1 (0.16%) Serverless
10 1 (0.16%) Slack
Communications & Networking
1 48 (7.64%) Firewall
2 47 (7.48%) TCP/IP
3 36 (5.73%) DNS
4 30 (4.78%) DHCP
5 26 (4.14%) VPN
6 17 (2.71%) Skype
7 15 (2.39%) Intranet
8 14 (2.23%) VoIP
9 12 (1.91%) Ethernet
10 11 (1.75%) Unified Communications
10 11 (1.75%) Wi-Fi
11 10 (1.59%) Internet
11 10 (1.59%) LAN
12 8 (1.27%) Remote Desktop
12 8 (1.27%) WAN
13 7 (1.11%) IP Telephony
13 7 (1.11%) Wireless
14 3 (0.48%) Cisco IOS
15 2 (0.32%) BGP
15 2 (0.32%) SAN
Database & Business Intelligence
1 41 (6.53%) Tableau
2 40 (6.37%) SQL Server
3 28 (4.46%) Power BI
4 7 (1.11%) QlikView
5 5 (0.80%) SQL Server Reporting Services
6 4 (0.64%) SQL Server Integration Services
7 3 (0.48%) Data Warehouse
8 2 (0.32%) Azure SQL Database
8 2 (0.32%) Big Data
8 2 (0.32%) Crystal Reports
8 2 (0.32%) Oracle Database
9 1 (0.16%) Amazon RDS
9 1 (0.16%) InterSystems Cache
9 1 (0.16%) Looker
9 1 (0.16%) MySQL
9 1 (0.16%) NoSQL
Development Applications
1 10 (1.59%) JIRA
2 2 (0.32%) Cucumber
2 2 (0.32%) Jenkins
3 1 (0.16%) Cypress.io
3 1 (0.16%) JUnit
3 1 (0.16%) Selenium
3 1 (0.16%) WebDriver
General
1 204 (32.48%) Finance
2 40 (6.37%) Digital Economy
3 38 (6.05%) Legal
4 35 (5.57%) Banking
5 29 (4.62%) Law
6 21 (3.34%) Telecoms
7 14 (2.23%) Games
8 13 (2.07%) Public Sector
8 13 (2.07%) Retail
9 8 (1.27%) Spanish Language
10 6 (0.96%) Back Office
10 6 (0.96%) Manufacturing
10 6 (0.96%) Marketing
11 5 (0.80%) Advertising
11 5 (0.80%) Financial Institution
11 5 (0.80%) German Language
11 5 (0.80%) Investment Banking
12 4 (0.64%) Electronics
12 4 (0.64%) Italian Language
13 3 (0.48%) Aerospace
Libraries, Frameworks & Software Standards
1 3 (0.48%) XML
2 2 (0.32%) CGI
2 2 (0.32%) FIX Protocol
2 2 (0.32%) HTML
3 1 (0.16%) .NET
3 1 (0.16%) COM
3 1 (0.16%) CSS
3 1 (0.16%) Gherkin
3 1 (0.16%) JSON
3 1 (0.16%) Regular Expression
3 1 (0.16%) REST
3 1 (0.16%) RESTful
3 1 (0.16%) Software Packaging
3 1 (0.16%) Twig
3 1 (0.16%) Web Services
3 1 (0.16%) Windows SharePoint Services
3 1 (0.16%) XML Schema
Miscellaneous
1 85 (13.54%) Analytical Skills
2 50 (7.96%) Management Information System
3 37 (5.89%) Self-Motivation
4 24 (3.82%) Driving Licence
5 16 (2.55%) Smartphone
6 13 (2.07%) User Experience
7 12 (1.91%) Video Conferencing
8 10 (1.59%) Cyberthreat
9 8 (1.27%) Security Operations Centre
10 7 (1.11%) Data Centre
11 6 (0.96%) Replication
12 5 (0.80%) Blackberry
13 4 (0.64%) Hedge funds
14 3 (0.48%) FMCG
14 3 (0.48%) iPhone
14 3 (0.48%) Virtual Team
15 2 (0.32%) CMDB
15 2 (0.32%) Data Protection Act
15 2 (0.32%) Handset
15 2 (0.32%) Public Cloud
Operating Systems
1 248 (39.49%) Windows
2 134 (21.34%) Windows 10
3 61 (9.71%) Windows Server
4 57 (9.08%) Windows 7
5 45 (7.17%) Windows Server 2008
6 38 (6.05%) Windows Server 2012
7 21 (3.34%) Android
8 15 (2.39%) Mac OS X
9 13 (2.07%) Windows Server 2019
10 12 (1.91%) Windows Server 2016
11 9 (1.43%) Linux
12 7 (1.11%) Mac OS
13 5 (0.80%) Apple iOS
14 4 (0.64%) Windows Vista
15 2 (0.32%) Unix
15 2 (0.32%) Windows 8
16 1 (0.16%) Red Hat Enterprise Linux
16 1 (0.16%) Ubuntu
16 1 (0.16%) Windows Server 2003
16 1 (0.16%) Windows XP
Processes & Methodologies
1 191 (30.41%) ITIL
2 99 (15.76%) Problem-Solving
3 77 (12.26%) Service Management
4 66 (10.51%) ITSM
5 65 (10.35%) Service Delivery
6 64 (10.19%) Agile Software Development
7 59 (9.39%) Incident Management
8 57 (9.08%) Business Analysis
9 47 (7.48%) Stakeholder Management
10 39 (6.21%) Time Management
11 38 (6.05%) Dashboard Development
12 37 (5.89%) Data Analysis
12 37 (5.89%) Problem Management
13 33 (5.25%) Data Governance
14 32 (5.10%) Root Cause Analysis
15 31 (4.94%) Continuous Improvement
16 27 (4.30%) Information Security
17 25 (3.98%) Business Intelligence
17 25 (3.98%) Change Management
18 24 (3.82%) Wealth Management
Programming Languages
1 40 (6.37%) SQL
2 15 (2.39%) Python
3 13 (2.07%) PowerShell
4 5 (0.80%) C
5 4 (0.64%) Java
6 3 (0.48%) Bash Shell
6 3 (0.48%) Perl
6 3 (0.48%) VBA
7 1 (0.16%) Go
7 1 (0.16%) Korn
7 1 (0.16%) PHP
7 1 (0.16%) Ruby
Qualifications
1 24 (3.82%) Degree
2 20 (3.18%) Microsoft Certification
3 15 (2.39%) CISM
4 13 (2.07%) CCNA
4 13 (2.07%) Cisco Certification
5 12 (1.91%) ITIL Certification
5 12 (1.91%) MCSE
5 12 (1.91%) Security Cleared
6 10 (1.59%) CISSP
7 9 (1.43%) A+ Certification
8 7 (1.11%) SC Cleared
9 6 (0.96%) CEH
9 6 (0.96%) MCP
9 6 (0.96%) MCSA
10 5 (0.80%) ISEB
11 4 (0.64%) Computer Science Degree
11 4 (0.64%) CRISC
12 3 (0.48%) DV Cleared
12 3 (0.48%) ITIL Foundation Certificate
12 3 (0.48%) MCITP
Quality Assurance & Compliance
1 115 (18.31%) SLA
2 51 (8.12%) GDPR
3 39 (6.21%) Data Quality
4 10 (1.59%) COBIT
4 10 (1.59%) ISO/IEC 27001
4 10 (1.59%) QA
5 4 (0.64%) NIST
5 4 (0.64%) PMO
6 2 (0.32%) PMBOK
6 2 (0.32%) Sarbanes-Oxley
7 1 (0.16%) ISO 20022
7 1 (0.16%) ISO 22301
7 1 (0.16%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
7 1 (0.16%) Solvency II
System Software
1 217 (34.55%) Active Directory
2 29 (4.62%) VMware Infrastructure
3 12 (1.91%) VMware ESXi
3 12 (1.91%) XenApp
4 11 (1.75%) Hyper-V
5 9 (1.43%) Firmware
6 5 (0.80%) vSphere
7 4 (0.64%) Microsoft Virtual Server
7 4 (0.64%) Virtual Servers
8 3 (0.48%) Virtual Machines
8 3 (0.48%) XenDesktop
9 2 (0.32%) Docker
9 2 (0.32%) KVM
10 1 (0.16%) BitLocker
10 1 (0.16%) Microsoft App-V
Systems Management
1 44 (7.01%) SCCM
2 5 (0.80%) Microsoft Intune
2 5 (0.80%) SCOrch
3 3 (0.48%) Backup Exec
4 2 (0.32%) AirWatch
4 2 (0.32%) Ansible
4 2 (0.32%) Cisco CUCM
4 2 (0.32%) Cisco UCCX
4 2 (0.32%) CSIRT
4 2 (0.32%) Nessus
4 2 (0.32%) SCOM
4 2 (0.32%) Terraform
4 2 (0.32%) vCenter Server
4 2 (0.32%) WSUS
5 1 (0.16%) Control-M
5 1 (0.16%) Kubernetes
5 1 (0.16%) Opscode Chef
5 1 (0.16%) Puppet
5 1 (0.16%) Single Sign-On
Vendors
1 241 (38.38%) Microsoft
2 58 (9.24%) Citrix
3 48 (7.64%) VMware
4 32 (5.10%) Informatica
5 30 (4.78%) Apple
6 23 (3.66%) ServiceNow
7 22 (3.50%) Cisco
8 12 (1.91%) iManage
9 11 (1.75%) Reuters
10 9 (1.43%) Avaya
10 9 (1.43%) SolarWinds
11 7 (1.11%) Intapp
11 7 (1.11%) Remedy
12 6 (0.96%) Juniper
12 6 (0.96%) Veeam
13 5 (0.80%) SAP
14 4 (0.64%) Bloomberg
14 4 (0.64%) HP
14 4 (0.64%) Oracle
15 3 (0.48%) Sophos