Period
to

The median annual salary for a Service Analyst was £27,500 in advertised job vacancies during the 6 months to 24 May 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
UK
6 months to
24 May 2022
Same period 2021 Same period 2020
Rank 407 350 322
Rank change year-on-year -57 -28 -29
Permanent jobs requiring a Service Analyst 1,444 798 899
As % of all permanent jobs advertised in the UK 0.88% 0.87% 0.97%
As % of the Job Titles category 0.95% 0.94% 1.02%
Number of salaries quoted 1,108 597 729
10th Percentile £20,750 £20,500 £19,750
25th Percentile £22,750 £22,500 £23,000
Median annual salary (50th Percentile) £27,500 £27,500 £27,500
75th Percentile £37,500 £41,500 £41,750
90th Percentile £62,500 £60,000 £59,000
UK excluding London median annual salary £25,000 £24,000 £26,500
% change year-on-year +4.17% -9.43% +10.42%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 151,784 84,974 88,529
% of permanent IT jobs with a recognized job title 92.52% 92.51% 95.26%
Number of salaries quoted 82,597 64,813 71,897
10th Percentile £32,386 £31,469 £30,000
25th Percentile £42,500 £41,000 £39,000
Median annual salary (50th Percentile) £60,000 £55,000 £52,500
Median % change year-on-year +9.09% +4.76% +5.00%
75th Percentile £77,500 £72,500 £72,500
90th Percentile £95,000 £88,750 £87,500
UK excluding London median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Service Analyst.

Salary trend for Service Analyst in the UK

Service Analyst
Salary Histogram

Salary distribution for jobs citing Service Analyst over the 6 months to 24 May 2022.

Salary histogram for Service Analyst in the UK

Service Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK over the 6 months to 24 May 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -37 1,275 £27,500 - 196
UK excluding London +48 950 £25,000 +4.17% 188
London -128 457 £35,000 -15.66% 29
Work from Home -30 444 £28,000 +1.82% 49
North of England +48 294 £24,000 +3.23% 65
South East -12 251 £27,000 -1.82% 38
Yorkshire +27 143 £24,000 +4.35% 27
North West -2 118 £24,000 - 30
South West +30 104 £25,000 +4.17% 8
Midlands -58 104 £27,000 +14.89% 28
Scotland +11 84 £22,500 +12.50% 16
West Midlands -38 73 £28,000 +19.15% 18
East of England -47 67 £28,500 +7.55% 28
Wales -19 43 £24,860 -0.56% 3
North East +9 33 £20,000 -4.76% 8
East Midlands -36 30 £23,250 -1.06% 10
Northern Ireland - 3 - - 2

Service Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 May 2022, Service Analyst job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Analyst in the job title.

1 586 (40.58%) Windows
2 558 (38.64%) Microsoft
3 538 (37.26%) Social Skills
4 524 (36.29%) ITIL
5 519 (35.94%) Active Directory
6 436 (30.19%) Microsoft 365
7 421 (29.16%) Finance
8 356 (24.65%) SLA
9 302 (20.91%) Windows 10
10 297 (20.57%) Microsoft Office
11 262 (18.14%) Service Management
12 260 (18.01%) ITSM
13 205 (14.20%) Problem-Solving
14 188 (13.02%) Incident Management
15 179 (12.40%) Agile
16 153 (10.60%) Analytical Skills
17 140 (9.70%) Service Delivery
18 124 (8.59%) Windows Server
19 120 (8.31%) Stakeholder Management
19 120 (8.31%) Azure
20 119 (8.24%) Security Cleared
21 117 (8.10%) Change Management
21 117 (8.10%) ServiceNow
22 116 (8.03%) Business Analysis
23 108 (7.48%) Management Information System
24 105 (7.27%) Asset Management
25 101 (6.99%) Banking
26 100 (6.93%) Citrix
26 100 (6.93%) Self-Motivation
27 99 (6.86%) Time Management

Service Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 78 (5.40%) SharePoint
2 50 (3.46%) MS Exchange
3 27 (1.87%) Confluence
4 15 (1.04%) IIS
5 9 (0.62%) Exchange Server 2013
5 9 (0.62%) Skype for Business
6 5 (0.35%) CMS
6 5 (0.35%) JBoss
6 5 (0.35%) WebSphere
7 4 (0.28%) SAS
8 3 (0.21%) Exchange Server 2010
9 2 (0.14%) Jupyter
10 1 (0.069%) Blackberry Enterprise Server
10 1 (0.069%) Exchange Server 2007
10 1 (0.069%) MQSeries
10 1 (0.069%) WordPress
Applications
1 297 (20.57%) Microsoft Office
2 69 (4.78%) Microsoft Excel
3 34 (2.35%) Microsoft PowerPoint
4 33 (2.29%) MS Visio
5 23 (1.59%) Adobe Creative Suite
6 6 (0.42%) Chatbot
7 3 (0.21%) Spreadsheet
8 2 (0.14%) Microsoft Project
9 1 (0.069%) AutoCAD
9 1 (0.069%) InfoPath
9 1 (0.069%) Revit
Business Applications
1 19 (1.32%) Remedy ITSM
2 4 (0.28%) Dynamics CRM
2 4 (0.28%) Elite 3E
2 4 (0.28%) NetSuite
3 3 (0.21%) Sentinel
4 2 (0.14%) Cerner Millennium
4 2 (0.14%) Dynamics AX
4 2 (0.14%) Salesforce.com CRM
4 2 (0.14%) SAP ERP
Cloud Services
1 436 (30.19%) Microsoft 365
2 120 (8.31%) Azure
3 34 (2.35%) Azure Active Directory
4 31 (2.15%) OneDrive
5 30 (2.08%) Adobe Creative Cloud
5 30 (2.08%) AWS
6 23 (1.59%) Mimecast
7 17 (1.18%) Power Platform
8 15 (1.04%) SaaS
9 11 (0.76%) Power Automate
10 9 (0.62%) Cloud Computing
11 5 (0.35%) Slack
11 5 (0.35%) Trello
12 4 (0.28%) Dynamics 365
13 3 (0.21%) Google Workspace
14 2 (0.14%) GCP
14 2 (0.14%) Google Sheets
14 2 (0.14%) IBM Blueworks
14 2 (0.14%) iPaaS
14 2 (0.14%) PaaS
Communications & Networking
1 71 (4.92%) VPN
2 61 (4.22%) TCP/IP
3 55 (3.81%) LAN
4 53 (3.67%) DNS
5 45 (3.12%) DHCP
6 30 (2.08%) Firewall
6 30 (2.08%) WAN
7 26 (1.80%) Skype
8 20 (1.39%) Remote Desktop
9 14 (0.97%) Internet
10 12 (0.83%) VLAN
10 12 (0.83%) Wireless
11 9 (0.62%) VoIP
11 9 (0.62%) Wi-Fi
12 6 (0.42%) Cisco ASA
12 6 (0.42%) Network Security
12 6 (0.42%) WebEx
13 5 (0.35%) ADSL
14 4 (0.28%) Broadband
14 4 (0.28%) SAN
Database & Business Intelligence
1 34 (2.35%) SQL Server
2 22 (1.52%) Relational Database
3 16 (1.11%) Power BI
4 10 (0.69%) Data Warehouse
5 8 (0.55%) Oracle Database
6 5 (0.35%) SQL Server Integration Services
6 5 (0.35%) SQL Server Reporting Services
7 4 (0.28%) Essbase
8 3 (0.21%) Metadata
8 3 (0.21%) Tableau
9 2 (0.14%) Amazon RDS
9 2 (0.14%) Big Data
9 2 (0.14%) MySQL
9 2 (0.14%) Oracle Discoverer
9 2 (0.14%) PostgreSQL
9 2 (0.14%) RDBMS
10 1 (0.069%) BusinessObjects
10 1 (0.069%) GIS
10 1 (0.069%) MS Access
10 1 (0.069%) Oracle Database 10g
Development Applications
1 58 (4.02%) JIRA
2 6 (0.42%) Team Foundation Server
3 5 (0.35%) Visual Studio Team System
4 4 (0.28%) Selenium
4 4 (0.28%) WebDriver
5 3 (0.21%) SpecFlow
6 2 (0.14%) Bitbucket
6 2 (0.14%) PyCharm
General
1 538 (37.26%) Social Skills
2 421 (29.16%) Finance
3 153 (10.60%) Analytical Skills
4 101 (6.99%) Banking
5 74 (5.12%) Organisational Skills
6 67 (4.64%) Retail
7 66 (4.57%) Law
8 52 (3.60%) Legal
9 43 (2.98%) Telecoms
10 42 (2.91%) Marketing
11 41 (2.84%) Public Sector
12 34 (2.35%) Manufacturing
13 32 (2.22%) Digital Economy
14 29 (2.01%) Inclusion and Diversity
15 24 (1.66%) Investment Banking
16 23 (1.59%) Advertising
17 18 (1.25%) Games
17 18 (1.25%) Presentation Skills
18 17 (1.18%) German Language
19 16 (1.11%) Documentation Skills
Libraries, Frameworks & Software Standards
1 10 (0.69%) Middleware
2 9 (0.62%) FIX Protocol
3 7 (0.48%) COM
3 7 (0.48%) Lightning Web Components
4 5 (0.35%) HTML
4 5 (0.35%) Kafka
5 4 (0.28%) .NET
6 3 (0.21%) .NET Framework
6 3 (0.21%) Gherkin
6 3 (0.21%) Web Services
6 3 (0.21%) XML
7 2 (0.14%) JSON
7 2 (0.14%) LDAP
7 2 (0.14%) Murex MxML
8 1 (0.069%) CSS
8 1 (0.069%) J2EE
8 1 (0.069%) Node.js
8 1 (0.069%) WebdriverIO
8 1 (0.069%) XMPP
Miscellaneous
1 108 (7.48%) Management Information System
2 100 (6.93%) Self-Motivation
3 32 (2.22%) PMI
4 25 (1.73%) Virtual Team
5 22 (1.52%) NHS
6 21 (1.45%) Smartphone
7 18 (1.25%) Video Conferencing
8 16 (1.11%) Driving Licence
9 14 (0.97%) Data Structures
10 13 (0.90%) CMDB
10 13 (0.90%) User Experience
11 10 (0.69%) iPhone
12 9 (0.62%) Blockchain
13 8 (0.55%) Analytical Mindset
13 8 (0.55%) Data Centre
14 7 (0.48%) Credit Risk
14 7 (0.48%) iPad
15 6 (0.42%) CCTV
15 6 (0.42%) SWIFT
16 5 (0.35%) Hedge funds
Operating Systems
1 586 (40.58%) Windows
2 302 (20.91%) Windows 10
3 124 (8.59%) Windows Server
4 80 (5.54%) Windows 7
5 70 (4.85%) Android
6 53 (3.67%) Apple iOS
7 48 (3.32%) Mac OS
8 43 (2.98%) Linux
9 26 (1.80%) Mac OS X
10 21 (1.45%) Windows Server 2008
11 15 (1.04%) Unix
12 12 (0.83%) Windows Server 2016
13 11 (0.76%) Windows Server 2012
14 9 (0.62%) Windows 8
15 5 (0.35%) Red Hat Enterprise Linux
15 5 (0.35%) Windows Server 2019
16 4 (0.28%) Windows XP
17 2 (0.14%) Solaris
17 2 (0.14%) SUSE
17 2 (0.14%) Windows 2000 Server
Processes & Methodologies
1 524 (36.29%) ITIL
2 262 (18.14%) Service Management
3 260 (18.01%) ITSM
4 205 (14.20%) Problem-Solving
5 188 (13.02%) Incident Management
6 179 (12.40%) Agile
7 140 (9.70%) Service Delivery
8 120 (8.31%) Stakeholder Management
9 117 (8.10%) Change Management
10 116 (8.03%) Business Analysis
11 105 (7.27%) Asset Management
12 99 (6.86%) Time Management
13 92 (6.37%) Problem Management
14 71 (4.92%) Waterfall
15 63 (4.36%) Project Delivery
16 60 (4.16%) Mentoring
17 58 (4.02%) Project Management
18 57 (3.95%) Continuous Improvement
19 43 (2.98%) Workflow
20 42 (2.91%) Mobile Device Management
Programming Languages
1 89 (6.16%) SQL
2 33 (2.29%) PowerShell
3 16 (1.11%) Python
4 14 (0.97%) C
5 8 (0.55%) Java
6 7 (0.48%) Shell Script
7 5 (0.35%) T-SQL
8 4 (0.28%) PHP
8 4 (0.28%) VBScript
9 3 (0.21%) PL/SQL
10 2 (0.14%) C#
11 1 (0.069%) JavaScript
11 1 (0.069%) VBA
Qualifications
1 119 (8.24%) Security Cleared
2 82 (5.68%) SC Cleared
3 77 (5.33%) Degree
4 37 (2.56%) ITIL Certification
5 32 (2.22%) PMI Certification
6 27 (1.87%) ITIL Foundation Certificate
7 22 (1.52%) A+ Certification
7 22 (1.52%) ISEB
8 20 (1.39%) DV Cleared
8 20 (1.39%) IIBA
8 20 (1.39%) ISTQB
8 20 (1.39%) PRINCE2 Certification
9 16 (1.11%) Microsoft Certification
10 13 (0.90%) BPSS Clearance
11 11 (0.76%) MCP
12 10 (0.69%) CIMA
13 8 (0.55%) Computer Science Degree
14 7 (0.48%) CISM
14 7 (0.48%) CISSP
14 7 (0.48%) Network+ Certification
Quality Assurance & Compliance
1 356 (24.65%) SLA
2 26 (1.80%) GDPR
3 21 (1.45%) IFRS
4 18 (1.25%) IFRS 17
5 16 (1.11%) QA
6 15 (1.04%) ISO/IEC 27001
7 9 (0.62%) Data Quality
7 9 (0.62%) SOC 1
7 9 (0.62%) SOC 2
8 5 (0.35%) Sarbanes-Oxley
8 5 (0.35%) Solvency II
9 4 (0.28%) PMO
10 3 (0.21%) IFRS 9
11 2 (0.14%) ISO 15022
12 1 (0.069%) Accessibility
12 1 (0.069%) COBIT
12 1 (0.069%) GxP
12 1 (0.069%) ISO 9001
12 1 (0.069%) NIST
12 1 (0.069%) SEPA
System Software
1 519 (35.94%) Active Directory
2 29 (2.01%) VMware Infrastructure
3 10 (0.69%) Hyper-V
4 8 (0.55%) vSphere
5 7 (0.48%) XenApp
6 6 (0.42%) VMware Workstation
7 3 (0.21%) BitLocker
7 3 (0.21%) Virtual Desktop
7 3 (0.21%) VMware ESXi
7 3 (0.21%) XenDesktop
8 2 (0.14%) Citrix Hypervisor
8 2 (0.14%) Firmware
8 2 (0.14%) Virtual Machines
Systems Management
1 88 (6.09%) SCCM
2 38 (2.63%) Microsoft Intune
3 16 (1.11%) Icinga
4 11 (0.76%) Jamf Pro
5 9 (0.62%) Ansible
6 6 (0.42%) Automic
7 5 (0.35%) SCOM
8 4 (0.28%) Microsoft Data Protection Manager
8 4 (0.28%) vCenter Server
9 3 (0.21%) NetBackup
10 2 (0.14%) Oracle Enterprise Manager
10 2 (0.14%) PaperCut
10 2 (0.14%) Terraform
11 1 (0.069%) AirWatch
11 1 (0.069%) Control-M
11 1 (0.069%) FortiGate
11 1 (0.069%) ITRS Geneos
11 1 (0.069%) QRadar
11 1 (0.069%) Symantec Enterprise Vault
11 1 (0.069%) ZABBIX
Vendors
1 558 (38.64%) Microsoft
2 117 (8.10%) ServiceNow
3 100 (6.93%) Citrix
4 69 (4.78%) Apple
5 54 (3.74%) Adobe
6 53 (3.67%) Cisco
7 46 (3.19%) VMware
8 38 (2.63%) Remedy
9 29 (2.01%) Oracle
9 29 (2.01%) SAP
10 20 (1.39%) SolarWinds
11 18 (1.25%) Sophos
12 16 (1.11%) iManage
13 15 (1.04%) Ivanti
13 15 (1.04%) Salesforce.com
14 9 (0.62%) Splunk
15 8 (0.55%) Intapp
15 8 (0.55%) LexisNexis
16 7 (0.48%) Dell
16 7 (0.48%) Wyse