Period
to 18 February 2020

The median annual salary for a Service Analyst was £27,000 in advertised job vacancies during the 6 months to 18 February 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
UK
6 months to
18 Feb 2020
Same period 2019 Same period 2018
Rank 277 296 289
Rank change year-on-year +19 -7 -14
Permanent jobs requiring a Service Analyst 1,435 1,743 1,988
As % of all permanent IT jobs advertised in the UK 1.15% 1.16% 1.14%
As % of the Job Titles category 1.21% 1.21% 1.18%
Number of salaries quoted 1,177 1,406 1,613
UK median annual salary £27,000 £27,000 £27,500
Median salary % change year-on-year - -1.82% -
10th Percentile £19,500 £19,250 £19,000
90th Percentile £52,500 £50,000 £48,750
UK excluding London median annual salary £24,250 £24,000 £23,500
% change year-on-year +1.04% +2.13% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 118,710 144,433 167,860
% of permanent IT jobs with a recognized job title 95.52% 95.92% 96.34%
Number of salaries quoted 95,152 115,588 137,439
UK median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £29,000 £28,250 £27,500
90th Percentile £87,500 £83,750 £80,000
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst.

Salary trend for Service Analyst in the UK

Service Analyst
Salary Histogram

The salary distribution of IT jobs citing Service Analyst over the 6 months to 18 February 2020.

Salary histogram for Service Analyst in the UK

Service Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK over the 6 months to 18 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +24 1,345 £27,500 - 245
UK excluding London +19 887 £24,250 +1.04% 210
London +2 516 £33,500 +3.08% 57
South East +10 273 £27,500 +12.24% 49
North of England +34 214 £23,500 +6.82% 50
Midlands +61 154 £23,500 +4.44% 33
South West +8 114 £24,000 - 20
North West +23 100 £22,500 - 36
Yorkshire +15 88 £23,500 +17.50% 10
West Midlands +36 78 £23,250 -1.06% 20
East Midlands +55 76 £25,000 +19.05% 13
East of England +14 74 £26,125 +16.11% 36
Scotland +19 38 £20,500 -19.61% 10
North East +12 26 £23,000 +5.75% 4
Wales -5 17 £21,250 -15.00% 9
Northern Ireland +11 3 - - 3
Channel Islands - 1 £28,000 -

Service Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 18 February 2020, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Analyst in the job title.

1 668 (46.55%) Windows
2 566 (39.44%) ITIL
3 517 (36.03%) Microsoft
4 494 (34.43%) Active Directory
5 415 (28.92%) Finance
6 382 (26.62%) Office 365
7 361 (25.16%) Microsoft Office
8 321 (22.37%) Windows 10
9 260 (18.12%) SLA
10 236 (16.45%) Problem-Solving
11 199 (13.87%) Windows 7
12 171 (11.92%) Service Management
13 158 (11.01%) ITSM
14 155 (10.80%) Citrix
15 147 (10.24%) Incident Management
16 143 (9.97%) Windows Server
17 131 (9.13%) SQL
18 121 (8.43%) Analytical Skills
19 120 (8.36%) Service Delivery
20 111 (7.74%) MS Exchange
21 105 (7.32%) Banking
22 103 (7.18%) SCCM
23 99 (6.90%) Agile Software Development
24 96 (6.69%) Microsoft Excel
25 89 (6.20%) VMware
26 88 (6.13%) ServiceNow
27 83 (5.78%) Android
27 83 (5.78%) Stakeholder Management
28 81 (5.64%) LAN
29 79 (5.51%) Information Security

Service Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 111 (7.74%) MS Exchange
2 50 (3.48%) Skype for Business
3 28 (1.95%) SharePoint
4 26 (1.81%) Exchange Server 2010
5 22 (1.53%) Exchange Server 2013
6 20 (1.39%) SAS
7 16 (1.11%) IBM Notes
8 14 (0.98%) Confluence
9 7 (0.49%) CMS
10 4 (0.28%) Apache Spark
10 4 (0.28%) Exchange Server 2007
11 3 (0.21%) SharePoint 2010
12 2 (0.14%) IIS
12 2 (0.14%) JBoss
12 2 (0.14%) WebSphere
13 1 (0.070%) Blackberry Enterprise Server
13 1 (0.070%) Exchange Server 2000
13 1 (0.070%) Oracle SOA Suite
13 1 (0.070%) Tomcat
Applications
1 361 (25.16%) Microsoft Office
2 96 (6.69%) Microsoft Excel
3 56 (3.90%) Microsoft PowerPoint
4 12 (0.84%) MS Visio
5 1 (0.070%) 3ds Max
5 1 (0.070%) Acrobat
5 1 (0.070%) Microsoft Project
5 1 (0.070%) MicroStation
5 1 (0.070%) Revit
Business Applications
1 19 (1.32%) assyst
2 10 (0.70%) Remedy ITSM
3 7 (0.49%) Dynamics CRM
4 2 (0.14%) Dynamics AX
4 2 (0.14%) Sparx Enterprise Architect
5 1 (0.070%) Cognos Business Intelligence
5 1 (0.070%) Elite 3E
5 1 (0.070%) NetSuite
5 1 (0.070%) Sage CRM
5 1 (0.070%) Salesforce.com CRM
Cloud Services
1 382 (26.62%) Office 365
2 50 (3.48%) Azure
3 13 (0.91%) Adobe Analytics
3 13 (0.91%) Google Analytics
3 13 (0.91%) Mimecast
4 12 (0.84%) AWS
5 9 (0.63%) Power Platform
6 7 (0.49%) Cloud Computing
7 5 (0.35%) Azure Active Directory
8 3 (0.21%) OneDrive
9 2 (0.14%) G Suite
9 2 (0.14%) SaaS
10 1 (0.070%) Adobe Creative Cloud
10 1 (0.070%) CloudBees
10 1 (0.070%) Dynamics 365
10 1 (0.070%) GitHub
10 1 (0.070%) IaaS
Communications & Networking
1 81 (5.64%) LAN
2 74 (5.16%) WAN
3 69 (4.81%) DNS
4 63 (4.39%) TCP/IP
5 62 (4.32%) DHCP
6 54 (3.76%) Skype
7 46 (3.21%) VPN
8 38 (2.65%) VoIP
9 33 (2.30%) Firewall
10 31 (2.16%) Remote Desktop
11 26 (1.81%) Internet
12 22 (1.53%) Wireless
13 19 (1.32%) Broadband
14 11 (0.77%) DSL
14 11 (0.77%) Network Security
14 11 (0.77%) Wi-Fi
15 10 (0.70%) Unified Communications
16 9 (0.63%) NAS
17 8 (0.56%) IP Telephony
17 8 (0.56%) SAN
Database & Business Intelligence
1 77 (5.37%) SQL Server
2 12 (0.84%) Oracle Database
3 10 (0.70%) Big Data
4 9 (0.63%) Power BI
4 9 (0.63%) RDBMS
4 9 (0.63%) Relational Database
5 7 (0.49%) Crystal Reports
5 7 (0.49%) Data Mining
6 6 (0.42%) BusinessObjects
6 6 (0.42%) MongoDB
7 5 (0.35%) Amazon DynamoDB
7 5 (0.35%) Apache Cassandra
7 5 (0.35%) Data Warehouse
7 5 (0.35%) KDB
8 4 (0.28%) NoSQL
8 4 (0.28%) SQL Server Integration Services
9 3 (0.21%) QlikView
10 2 (0.14%) Qlik Sense
10 2 (0.14%) SQL Server Reporting Services
11 1 (0.070%) SAS EBI
Development Applications
1 35 (2.44%) JIRA
2 9 (0.63%) Selenium
3 7 (0.49%) Jenkins
4 5 (0.35%) SQL Server Management Studio (SSMS)
5 4 (0.28%) Bugzilla
5 4 (0.28%) Eclipse
5 4 (0.28%) SpecFlow
5 4 (0.28%) TestRail
5 4 (0.28%) WebDriver
5 4 (0.28%) Zephyr
6 3 (0.21%) Git (software)
7 2 (0.14%) SoapUI
7 2 (0.14%) Sonatype Nexus
7 2 (0.14%) Subversion
7 2 (0.14%) WinDbg
8 1 (0.070%) MSI
8 1 (0.070%) Postman
8 1 (0.070%) RStudio
8 1 (0.070%) TeamCity
General
1 415 (28.92%) Finance
2 105 (7.32%) Banking
3 68 (4.74%) Law
4 60 (4.18%) Legal
5 43 (3.00%) Telecoms
6 39 (2.72%) Retail
7 34 (2.37%) Public Sector
8 26 (1.81%) Back Office
9 18 (1.25%) Manufacturing
10 17 (1.18%) French Language
11 15 (1.05%) Marketing
12 14 (0.98%) Billing
13 12 (0.84%) German Language
14 11 (0.77%) Housing Association
15 10 (0.70%) Private Banking
16 8 (0.56%) Electronics
17 7 (0.49%) Spanish Language
18 6 (0.42%) Automotive
18 6 (0.42%) Investment Banking
18 6 (0.42%) Social Housing
Libraries, Frameworks & Software Standards
1 22 (1.53%) JSON
2 20 (1.39%) HTML
3 15 (1.05%) jQuery
4 13 (0.91%) DOM
5 11 (0.77%) Web Services
6 10 (0.70%) XML
7 7 (0.49%) FIX Protocol
8 6 (0.42%) .NET
9 5 (0.35%) CSS
9 5 (0.35%) REST
10 4 (0.28%) EDI
10 4 (0.28%) SOAP
11 3 (0.21%) Ajax
11 3 (0.21%) Middleware
12 2 (0.14%) DHTML
12 2 (0.14%) JMS
12 2 (0.14%) JSP
12 2 (0.14%) JSTL
12 2 (0.14%) Servlets
12 2 (0.14%) WebSphere MQ
Miscellaneous
1 121 (8.43%) Analytical Skills
2 78 (5.44%) Management Information System
3 55 (3.83%) Self-Motivation
4 50 (3.48%) Video Conferencing
5 31 (2.16%) iPhone
6 28 (1.95%) Smartphone
7 18 (1.25%) Blackberry
8 16 (1.11%) Data Centre
9 14 (0.98%) e-Learning
9 14 (0.98%) iPad
10 10 (0.70%) CMDB
10 10 (0.70%) Driving Licence
10 10 (0.70%) EPoS
10 10 (0.70%) Handset
11 9 (0.63%) NHS
12 7 (0.49%) Digital Media
12 7 (0.49%) Fat Client
12 7 (0.49%) Greenfield Project
12 7 (0.49%) Mobile App
12 7 (0.49%) Thin Client
Operating Systems
1 668 (46.55%) Windows
2 321 (22.37%) Windows 10
3 199 (13.87%) Windows 7
4 143 (9.97%) Windows Server
5 83 (5.78%) Android
6 60 (4.18%) Apple iOS
7 47 (3.28%) Windows Server 2008
8 44 (3.07%) Windows Server 2012
9 41 (2.86%) Linux
10 36 (2.51%) Windows 8
11 24 (1.67%) Mac OS
12 23 (1.60%) Unix
13 21 (1.46%) Windows XP
14 15 (1.05%) Windows Server 2003
15 14 (0.98%) Mac OS X
16 11 (0.77%) Windows 2000
17 3 (0.21%) Windows Phone
17 3 (0.21%) Windows Vista
18 1 (0.070%) Windows 2000 Server
18 1 (0.070%) Windows Mobile
Processes & Methodologies
1 566 (39.44%) ITIL
2 236 (16.45%) Problem-Solving
3 171 (11.92%) Service Management
4 158 (11.01%) ITSM
5 147 (10.24%) Incident Management
6 120 (8.36%) Service Delivery
7 99 (6.90%) Agile Software Development
8 83 (5.78%) Stakeholder Management
9 79 (5.51%) Information Security
10 63 (4.39%) Mobile Device Management
11 61 (4.25%) Continuous Improvement
11 61 (4.25%) Data Analysis
12 59 (4.11%) Business Analysis
13 56 (3.90%) Problem Management
14 51 (3.55%) ITIL V3
15 50 (3.48%) Security Management
16 47 (3.28%) Information Security Management
16 47 (3.28%) Proactive Monitoring
17 45 (3.14%) Asset Management
18 44 (3.07%) Business Intelligence
Programming Languages
1 131 (9.13%) SQL
2 43 (3.00%) PowerShell
3 32 (2.23%) Python
4 21 (1.46%) JavaScript
5 20 (1.39%) R
6 12 (0.84%) C
6 12 (0.84%) C#
7 10 (0.70%) Java
7 10 (0.70%) VBScript
8 8 (0.56%) VB
9 6 (0.42%) PL/SQL
9 6 (0.42%) T-SQL
10 4 (0.28%) Lingo
10 4 (0.28%) Scala
10 4 (0.28%) VBA
11 3 (0.21%) Bash Shell
12 2 (0.14%) C++
12 2 (0.14%) SHACL
12 2 (0.14%) SPARQL
13 1 (0.070%) Shell Script
Qualifications
1 79 (5.51%) Degree
2 75 (5.23%) Microsoft Certification
3 73 (5.09%) ITIL Certification
4 33 (2.30%) Security Cleared
5 32 (2.23%) A+ Certification
6 25 (1.74%) MCSA
6 25 (1.74%) SC Cleared
7 19 (1.32%) MCP
8 13 (0.91%) MCSE
9 12 (0.84%) Cisco Certification
10 11 (0.77%) DV Cleared
11 10 (0.70%) ITIL Foundation Certificate
12 7 (0.49%) CCNA
12 7 (0.49%) CISSP
12 7 (0.49%) DBS Check
13 6 (0.42%) HND
13 6 (0.42%) MCITP
14 5 (0.35%) CCSP
14 5 (0.35%) CISA
14 5 (0.35%) ECDL
Quality Assurance & Compliance
1 260 (18.12%) SLA
2 17 (1.18%) QA
3 12 (0.84%) NIST
4 9 (0.63%) Data Quality
5 8 (0.56%) ISO/IEC 27001
6 7 (0.49%) PMO
7 5 (0.35%) COBIT
7 5 (0.35%) COSO
8 3 (0.21%) GDPR
9 2 (0.14%) BS25999
9 2 (0.14%) MiFID
10 1 (0.070%) EMIR
10 1 (0.070%) GxP
10 1 (0.070%) IFRS
10 1 (0.070%) ISO 9001
10 1 (0.070%) ISO/IEC 20000
10 1 (0.070%) PSD2
10 1 (0.070%) Solvency II
System Software
1 494 (34.43%) Active Directory
2 57 (3.97%) VMware Infrastructure
3 21 (1.46%) Terminal Services
3 21 (1.46%) XenDesktop
4 20 (1.39%) Hyper-V
5 19 (1.32%) XenApp
6 18 (1.25%) Virtual Desktop
7 16 (1.11%) vSphere
8 12 (0.84%) VMware ESXi
9 6 (0.42%) VMware Workstation
10 4 (0.28%) Virtual Machines
11 2 (0.14%) BitLocker
11 2 (0.14%) Terminal Server
12 1 (0.070%) Citrix Hypervisor
12 1 (0.070%) DFS Replication
12 1 (0.070%) Docker
12 1 (0.070%) Forefront TMG
12 1 (0.070%) Microsoft App-V
Systems Management
1 103 (7.18%) SCCM
2 16 (1.11%) Microsoft Intune
3 11 (0.77%) WSUS
4 5 (0.35%) NetBackup
5 4 (0.28%) AirWatch
5 4 (0.28%) Backup Exec
5 4 (0.28%) MIMEsweeper
5 4 (0.28%) vCenter Server
6 3 (0.21%) Ansible
6 3 (0.21%) Jamf Pro
6 3 (0.21%) Puppet
7 2 (0.14%) Control-M
7 2 (0.14%) Perfmon
7 2 (0.14%) ServiceCenter
7 2 (0.14%) SolarWinds Orion
8 1 (0.070%) HP Quality Center
8 1 (0.070%) MAILsweeper
8 1 (0.070%) Nmap
8 1 (0.070%) Opscode Chef
8 1 (0.070%) SCOM
Vendors
1 517 (36.03%) Microsoft
2 155 (10.80%) Citrix
3 89 (6.20%) VMware
4 88 (6.13%) ServiceNow
5 56 (3.90%) Apple
6 50 (3.48%) Cisco
7 43 (3.00%) Remedy
8 38 (2.65%) Adobe
9 32 (2.23%) Oracle
10 28 (1.95%) HP
11 21 (1.46%) iManage
12 20 (1.39%) Sony
13 19 (1.32%) SAP
14 16 (1.11%) MicroStrategy
15 15 (1.05%) Google
15 15 (1.05%) Lotus
16 13 (0.91%) Ensighten
16 13 (0.91%) Optimizely
16 13 (0.91%) Tealium
17 12 (0.84%) ShoreTel