Period
to 30 July 2021

The median annual salary for a Service Analyst was £28,000 in advertised job vacancies during the 6 months to 30 July 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
UK
6 months to
30 Jul 2021
Same period 2020 Same period 2019
Rank 371 371 263
Rank change year-on-year 0 -108 +25
Permanent jobs requiring a Service Analyst 923 534 1,864
As % of all permanent jobs advertised in the UK 0.81% 0.78% 1.29%
As % of the Job Titles category 0.89% 0.82% 1.35%
Number of salaries quoted 695 420 1,440
10th Percentile £20,550 £20,000 £19,500
25th Percentile £22,500 £23,000 £22,250
Median annual salary (50th Percentile) £28,000 £27,500 £27,500
Median % change year-on-year +1.82% - +3.77%
75th Percentile £38,250 £40,063 £39,000
90th Percentile £57,500 £55,250 £55,000
UK excluding London median annual salary £24,000 £26,125 £24,500
% change year-on-year -8.13% +6.63% +4.26%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 103,609 65,173 137,985
% of permanent IT jobs with a recognized job title 91.21% 95.00% 95.86%
Number of salaries quoted 73,681 53,188 111,578
10th Percentile £32,000 £31,250 £28,250
25th Percentile £41,250 £40,000 £37,500
Median annual salary (50th Percentile) £55,000 £55,000 £50,000
Median % change year-on-year - +10.00% -
75th Percentile £75,000 £72,500 £68,750
90th Percentile £90,000 £88,750 £85,000
UK excluding London median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Service Analyst.

Salary trend for Service Analyst in the UK

Service Analyst
Salary Histogram

Salary distribution for jobs citing Service Analyst over the 6 months to 30 July 2021.

Salary histogram for Service Analyst in the UK

Service Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK over the 6 months to 30 July 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +5 834 £29,000 +2.65% 223
UK excluding London +3 554 £24,000 -8.13% 195
London -33 338 £35,000 +0.44% 41
South East -18 167 £27,500 -2.65% 33
North of England -26 125 £23,000 -4.17% 65
Midlands -12 108 £23,500 -6.00% 38
Work from Home -178 86 £33,500 +52.27% 27
West Midlands -26 73 £23,000 -3.16% 27
North West -14 63 £23,250 -3.13% 29
Yorkshire -42 58 £23,250 -7.00% 27
Wales +3 44 £23,250 +8.14% 5
South West -54 44 £23,500 -11.32% 18
East of England -47 43 £26,663 +0.61% 28
East Midlands -36 35 £25,000 -9.09% 11
Scotland -64 24 £25,250 -7.94% 7
North East -28 4 £22,000 -5.38% 9
Channel Islands - 1 - -

Service Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 30 July 2021, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Analyst in the job title.

1 412 (44.64%) Social Skills
2 376 (40.74%) ITIL
3 369 (39.98%) Microsoft
4 350 (37.92%) Windows
5 312 (33.80%) Active Directory
5 312 (33.80%) Microsoft 365
6 286 (30.99%) Finance
7 220 (23.84%) Windows 10
8 209 (22.64%) SLA
9 179 (19.39%) Microsoft Office
10 177 (19.18%) Problem-Solving
11 122 (13.22%) ITSM
12 114 (12.35%) Service Delivery
13 111 (12.03%) Analytical Skills
14 96 (10.40%) Service Management
15 85 (9.21%) Agile Software Development
16 82 (8.88%) Azure
17 79 (8.56%) Incident Management
18 77 (8.34%) Time Management
19 76 (8.23%) ServiceNow
20 75 (8.13%) Citrix
21 73 (7.91%) Law
22 72 (7.80%) SQL
23 70 (7.58%) Problem Management
24 69 (7.48%) Microsoft Excel
25 66 (7.15%) SCCM
26 65 (7.04%) MS Exchange
27 62 (6.72%) SharePoint
28 60 (6.50%) VMware
28 60 (6.50%) GDPR

Service Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 65 (7.04%) MS Exchange
2 62 (6.72%) SharePoint
3 8 (0.87%) Cloud Foundry
3 8 (0.87%) Elasticsearch
3 8 (0.87%) Exchange Server 2013
3 8 (0.87%) GemFire
4 7 (0.76%) SharePoint Server
5 6 (0.65%) Confluence
6 5 (0.54%) CMS
6 5 (0.54%) Skype for Business
7 4 (0.43%) Exchange Server 2010
7 4 (0.43%) Sitecore CMS
8 3 (0.33%) Exchange Server 2003
9 1 (0.11%) IIS
9 1 (0.11%) TPMS
Applications
1 179 (19.39%) Microsoft Office
2 69 (7.48%) Microsoft Excel
3 24 (2.60%) Microsoft PowerPoint
4 7 (0.76%) Windchill
5 6 (0.65%) Acrobat
5 6 (0.65%) Adobe Creative Suite
5 6 (0.65%) Adobe Illustrator
5 6 (0.65%) InDesign
5 6 (0.65%) MS Visio
5 6 (0.65%) Photoshop
6 2 (0.22%) Microsoft Project
Business Applications
1 24 (2.60%) Remedy ITSM
2 3 (0.33%) Dynamics NAV
3 2 (0.22%) Elite 3E
3 2 (0.22%) SAP CRM
3 2 (0.22%) Visualfiles
4 1 (0.11%) Orchard Housing
4 1 (0.11%) Sage X3
Cloud Services
1 312 (33.80%) Microsoft 365
2 82 (8.88%) Azure
3 26 (2.82%) Power Platform
4 21 (2.28%) AWS
5 19 (2.06%) SaaS
6 13 (1.41%) OneDrive
7 12 (1.30%) Azure Active Directory
8 10 (1.08%) PaaS
9 9 (0.98%) Mimecast
10 8 (0.87%) Adobe Creative Cloud
10 8 (0.87%) GitHub
11 6 (0.65%) Dynamics 365
12 5 (0.54%) Cloud Computing
13 2 (0.22%) Google Workspace
13 2 (0.22%) IaaS
13 2 (0.22%) Power Automate
14 1 (0.11%) Azure Stack
14 1 (0.11%) PowerApps
14 1 (0.11%) Serverless
14 1 (0.11%) Yammer
Communications & Networking
1 54 (5.85%) VPN
2 41 (4.44%) TCP/IP
3 38 (4.12%) Firewall
4 30 (3.25%) LAN
5 24 (2.60%) WAN
6 23 (2.49%) Remote Desktop
7 22 (2.38%) DNS
8 21 (2.28%) DHCP
9 16 (1.73%) Internet
10 12 (1.30%) Wi-Fi
11 11 (1.19%) VoIP
12 10 (1.08%) Skype
13 9 (0.98%) Intranet
14 8 (0.87%) Calico
14 8 (0.87%) Cisco IOS
15 7 (0.76%) Ethernet
15 7 (0.76%) Wireless
16 5 (0.54%) Unified Communications
17 3 (0.33%) ADSL
17 3 (0.33%) VLAN
Database & Business Intelligence
1 28 (3.03%) Tableau
2 27 (2.93%) SQL Server
3 23 (2.49%) Power BI
4 9 (0.98%) PostgreSQL
5 7 (0.76%) Data Warehouse
6 3 (0.33%) Big Data
6 3 (0.33%) SQL Server Reporting Services
7 2 (0.22%) BusinessObjects
7 2 (0.22%) Crystal Reports
7 2 (0.22%) Oracle Reports
7 2 (0.22%) Relational Database
7 2 (0.22%) SQL Server Integration Services
8 1 (0.11%) Azure SQL Data Warehouse
8 1 (0.11%) Oracle Database
8 1 (0.11%) QlikView
8 1 (0.11%) SAP HANA
8 1 (0.11%) SQL Server 2016
8 1 (0.11%) SQL Server Analysis Services
Development Applications
1 18 (1.95%) JIRA
2 14 (1.52%) Selenium
3 12 (1.30%) Postman
4 9 (0.98%) Cucumber
4 9 (0.98%) Jenkins
5 8 (0.87%) Git (software)
5 8 (0.87%) Gradle
5 8 (0.87%) gulp
5 8 (0.87%) Protractor
5 8 (0.87%) Sonatype Nexus
6 2 (0.22%) LSMW
7 1 (0.11%) Cypress.io
7 1 (0.11%) JUnit
7 1 (0.11%) WebDriver
General
1 412 (44.64%) Social Skills
2 286 (30.99%) Finance
3 111 (12.03%) Analytical Skills
4 73 (7.91%) Law
5 54 (5.85%) Banking
6 52 (5.63%) Legal
7 46 (4.98%) Digital Economy
8 32 (3.47%) Organisational Skills
9 29 (3.14%) Telecoms
10 19 (2.06%) Welsh Language
11 18 (1.95%) Advertising
12 11 (1.19%) Financial Institution
12 11 (1.19%) Presentation Skills
12 11 (1.19%) Public Sector
12 11 (1.19%) Retail
13 10 (1.08%) Inclusion and Diversity
13 10 (1.08%) Investment Banking
14 8 (0.87%) Marketing
15 6 (0.65%) German Language
15 6 (0.65%) Publishing
Libraries, Frameworks & Software Standards
1 14 (1.52%) XML
2 12 (1.30%) JSON
2 12 (1.30%) Swagger
3 8 (0.87%) AngularJS
3 8 (0.87%) Elastic Stack
3 8 (0.87%) J2EE
3 8 (0.87%) Kafka
3 8 (0.87%) Node.js
3 8 (0.87%) RabbitMQ
3 8 (0.87%) Spring
3 8 (0.87%) Spring Boot
3 8 (0.87%) Spring Integration
3 8 (0.87%) WireMock
4 6 (0.65%) COM
5 3 (0.33%) .NET
5 3 (0.33%) Apache Flex
5 3 (0.33%) XMPP
6 2 (0.22%) CSS
6 2 (0.22%) SAP ALE
6 2 (0.22%) SAP Fiori
Miscellaneous
1 53 (5.74%) Management Information System
2 39 (4.23%) Self-Motivation
3 35 (3.79%) Replication
4 27 (2.93%) Video Conferencing
5 26 (2.82%) Driving Licence
6 15 (1.63%) BYOD
7 14 (1.52%) Data Centre
8 13 (1.41%) iPhone
9 11 (1.19%) Blackberry
10 10 (1.08%) Public Cloud
11 9 (0.98%) iPad
11 9 (0.98%) User Experience
12 8 (0.87%) PMI
13 7 (0.76%) Hedge funds
14 6 (0.65%) Analytical Mindset
14 6 (0.65%) CMDB
14 6 (0.65%) Foreign Exchange (FX)
14 6 (0.65%) NHS
15 5 (0.54%) Fat Client
15 5 (0.54%) Thin Client
Operating Systems
1 350 (37.92%) Windows
2 220 (23.84%) Windows 10
3 59 (6.39%) Windows Server
4 54 (5.85%) Windows 7
5 36 (3.90%) Android
6 31 (3.36%) Windows Server 2012
7 30 (3.25%) Windows Server 2008
8 26 (2.82%) Mac OS
9 20 (2.17%) Apple iOS
10 14 (1.52%) Linux
11 13 (1.41%) Mac OS X
12 12 (1.30%) Windows Server 2019
13 10 (1.08%) Windows 8
13 10 (1.08%) Windows Server 2016
14 5 (0.54%) Windows XP
15 4 (0.43%) Ubuntu
15 4 (0.43%) Windows Server 2003
16 3 (0.33%) SUSE
16 3 (0.33%) Windows Vista
17 2 (0.22%) Windows Mobile
Processes & Methodologies
1 376 (40.74%) ITIL
2 177 (19.18%) Problem-Solving
3 122 (13.22%) ITSM
4 114 (12.35%) Service Delivery
5 96 (10.40%) Service Management
6 85 (9.21%) Agile Software Development
7 79 (8.56%) Incident Management
8 77 (8.34%) Time Management
9 70 (7.58%) Problem Management
10 49 (5.31%) Stakeholder Management
11 47 (5.09%) Continuous Improvement
12 45 (4.88%) Business Analysis
13 32 (3.47%) Computer Science
14 31 (3.36%) Root Cause Analysis
15 30 (3.25%) Change Management
15 30 (3.25%) Mentoring
16 28 (3.03%) Asset Management
16 28 (3.03%) Mobile Device Management
17 27 (2.93%) Dashboard Development
18 26 (2.82%) Collaborative Working
Programming Languages
1 72 (7.80%) SQL
2 50 (5.42%) PowerShell
3 33 (3.58%) Python
4 13 (1.41%) Java
5 11 (1.19%) Ruby
6 9 (0.98%) Bash Shell
7 8 (0.87%) Go
7 8 (0.87%) JavaScript
8 4 (0.43%) C
9 2 (0.22%) VBA
10 1 (0.11%) C#
10 1 (0.11%) T-SQL
Qualifications
1 53 (5.74%) Degree
2 38 (4.12%) Security Cleared
3 32 (3.47%) SC Cleared
4 31 (3.36%) Microsoft Certification
5 15 (1.63%) ITIL Certification
5 15 (1.63%) MCP
6 12 (1.30%) MCSE
7 11 (1.19%) CCNA
7 11 (1.19%) Cisco Certification
7 11 (1.19%) MCSA
8 10 (1.08%) A+ Certification
8 10 (1.08%) Computer Science Degree
8 10 (1.08%) ITIL Foundation Certificate
9 8 (0.87%) IIBA
9 8 (0.87%) OCP
9 8 (0.87%) Oracle Certification
9 8 (0.87%) PMI Certification
10 5 (0.54%) ISEB
10 5 (0.54%) ISTQB
10 5 (0.54%) MCITP
Quality Assurance & Compliance
1 209 (22.64%) SLA
2 60 (6.50%) GDPR
3 35 (3.79%) COBIT
4 23 (2.49%) QA
5 15 (1.63%) Data Quality
6 11 (1.19%) PMO
7 9 (0.98%) ISO/IEC 27001
8 5 (0.54%) IFRS
9 4 (0.43%) IFRS 9
10 3 (0.33%) PCI DSS
11 2 (0.22%) Accessibility
11 2 (0.22%) HL7
12 1 (0.11%) GLP
12 1 (0.11%) ISO 22301
12 1 (0.11%) ISO 9001
12 1 (0.11%) ISO/IEC 20000
System Software
1 312 (33.80%) Active Directory
2 38 (4.12%) VMware Infrastructure
3 30 (3.25%) Hyper-V
4 12 (1.30%) Virtual Machines
5 11 (1.19%) XenApp
6 8 (0.87%) VMware ESXi
7 7 (0.76%) vSphere
8 6 (0.65%) XenDesktop
9 5 (0.54%) Microsoft Virtual Server
9 5 (0.54%) Virtual Servers
10 3 (0.33%) KVM
11 2 (0.22%) Firmware
11 2 (0.22%) Terminal Services
11 2 (0.22%) VMware Workstation
Systems Management
1 66 (7.15%) SCCM
2 41 (4.44%) Microsoft Intune
3 14 (1.52%) Control-M
4 10 (1.08%) WSUS
5 8 (0.87%) Ansible
5 8 (0.87%) Grafana
5 8 (0.87%) Jamf Pro
5 8 (0.87%) Kibana
5 8 (0.87%) Kubernetes
5 8 (0.87%) Opscode Chef
6 6 (0.65%) AirWatch
7 4 (0.43%) vCenter Server
8 2 (0.22%) Backup Exec
8 2 (0.22%) Norton AntiVirus
9 1 (0.11%) Cisco UCCX
9 1 (0.11%) Failover Clustering
9 1 (0.11%) NetBackup
9 1 (0.11%) SCDPM
9 1 (0.11%) SCOM
9 1 (0.11%) Single Sign-On
Vendors
1 369 (39.98%) Microsoft
2 76 (8.23%) ServiceNow
3 75 (8.13%) Citrix
4 60 (6.50%) VMware
5 33 (3.58%) Cisco
6 25 (2.71%) Remedy
7 20 (2.17%) Apple
8 19 (2.06%) iManage
9 17 (1.84%) Veeam
10 15 (1.63%) Adobe
10 15 (1.63%) Oracle
11 14 (1.52%) Dell
11 14 (1.52%) Informatica
12 13 (1.41%) Sophos
13 12 (1.30%) AppDynamics
13 12 (1.30%) SAP
14 11 (1.19%) HP
15 9 (0.98%) Aderant
16 8 (0.87%) PayPal
17 7 (0.76%) LexisNexis