Period
to 20 July 2019

The median annual salary for a Service Analyst was £27,500 in advertised job vacancies during the 6 months to 20 July 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
UK
6 months to
20 Jul 2019
Same period 2018 Same period 2017
Rank 259 278 282
Rank change year-on-year +19 +4 -44
Permanent jobs requiring a Service Analyst 1,883 2,119 2,161
As % of all permanent IT jobs advertised in the UK 1.29% 1.21% 1.22%
As % of the Job Titles category 1.35% 1.26% 1.27%
Number of salaries quoted 1,452 1,757 1,655
UK median annual salary £27,500 £26,500 £27,500
Median salary % change year-on-year +3.77% -3.64% -
10th Percentile £19,500 £18,500 £18,500
90th Percentile £55,000 £48,750 £51,250
UK excluding London median annual salary £24,500 £24,000 £23,500
% change year-on-year +2.08% +2.13% -4.08%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 139,993 168,483 170,587
% of permanent IT jobs with a recognized job title 95.86% 96.23% 96.21%
Number of salaries quoted 111,792 136,362 139,131
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £28,250 £27,500 £27,500
90th Percentile £85,000 £81,250 £77,500
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst.

Salary trend for Service Analyst in the UK

Service Analyst
Salary Histogram

The salary distribution of IT jobs citing Service Analyst over the 6 months to 20 July 2019.

Salary histogram for Service Analyst in the UK

Service Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK over the 6 months to 20 July 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +29 1,783 £28,000 +3.70% 284
UK excluding London +23 1,133 £24,500 +2.08% 234
London +50 708 £36,500 +8.96% 64
South East +53 416 £26,000 +1.96% 61
North of England -61 245 £24,000 +6.67% 64
South West +18 172 £25,000 +4.17% 28
Midlands +27 144 £22,500 -2.17% 37
North West -31 133 £25,000 - 33
East of England +12 99 £23,500 - 30
West Midlands +6 85 £23,000 -9.80% 22
Yorkshire -60 83 £22,500 +7.14% 19
East Midlands +20 59 £21,500 -2.27% 15
North East +12 29 £23,250 +10.71% 12
Wales -3 29 £25,000 +13.64% 6
Scotland -16 28 £23,000 -6.12% 7
Northern Ireland -11 6 £16,500 -44.07% 1

Service Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 July 2019, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Analyst in the job title.

1 786 (41.74%) ITIL
2 741 (39.35%) Windows
3 712 (37.81%) Microsoft
4 622 (33.03%) Active Directory
5 528 (28.04%) Finance
6 489 (25.97%) Microsoft Office
7 371 (19.70%) SLA
8 342 (18.16%) Office 365
9 335 (17.79%) Windows 7
10 327 (17.37%) Problem-Solving
11 302 (16.04%) Windows 10
12 269 (14.29%) Service Management
13 210 (11.15%) Agile Software Development
14 196 (10.41%) Service Delivery
15 191 (10.14%) Citrix
16 171 (9.08%) Incident Management
17 158 (8.39%) Law
18 157 (8.34%) Management Information System
19 156 (8.28%) Stakeholder Management
20 155 (8.23%) MS Exchange
21 150 (7.97%) SQL
22 141 (7.49%) Windows Server
23 128 (6.80%) LAN
24 126 (6.69%) ITSM
25 121 (6.43%) Waterfall
26 120 (6.37%) Information Security
27 119 (6.32%) Degree
28 116 (6.16%) WAN
29 115 (6.11%) Business Analysis
30 112 (5.95%) Legal

Service Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 155 (8.23%) MS Exchange
2 74 (3.93%) SharePoint
3 43 (2.28%) Skype for Business
4 40 (2.12%) Exchange Server 2010
5 27 (1.43%) Exchange Server 2013
6 23 (1.22%) IBM Notes
7 17 (0.90%) SAS
8 9 (0.48%) SharePoint 2010
9 8 (0.42%) CMS
10 7 (0.37%) Exchange Server 2007
10 7 (0.37%) Tomcat
11 5 (0.27%) Apache
11 5 (0.27%) BizTalk Server
11 5 (0.27%) IIS
11 5 (0.27%) WebSphere
12 4 (0.21%) Oracle SOA Suite
12 4 (0.21%) Quickr
13 3 (0.16%) Blackberry Enterprise Server
13 3 (0.16%) WebLogic
14 2 (0.11%) JBoss
Applications
1 489 (25.97%) Microsoft Office
2 108 (5.74%) Microsoft Excel
3 63 (3.35%) Microsoft PowerPoint
4 36 (1.91%) MS Visio
5 3 (0.16%) Spreadsheet
6 2 (0.11%) 3ds Max
6 2 (0.11%) MicroStation
6 2 (0.11%) Photoshop
7 1 (0.053%) Acrobat
7 1 (0.053%) Microsoft Project
Business Applications
1 14 (0.74%) Remedy ITSM
2 11 (0.58%) Sage X3
2 11 (0.58%) SAP Hybris
3 6 (0.32%) Dynamics CRM
4 5 (0.27%) Carpe Diem
5 4 (0.21%) Sprinklr
6 3 (0.16%) Distributed Ledger
6 3 (0.16%) Elite 3E
6 3 (0.16%) FLEXCUBE
7 1 (0.053%) assyst
7 1 (0.053%) Dynamics AX
7 1 (0.053%) HiPortfolio
7 1 (0.053%) Sentinel
7 1 (0.053%) SimCorp Dimension
7 1 (0.053%) Sonata
7 1 (0.053%) Workday HCM
Cloud Services
1 342 (18.16%) Office 365
2 33 (1.75%) Microsoft Azure
3 31 (1.65%) Amazon AWS
4 10 (0.53%) Cloud Computing
5 7 (0.37%) Mimecast
6 6 (0.32%) Google Sheets
7 5 (0.27%) G Suite
8 4 (0.21%) Adobe Analytics
8 4 (0.21%) Google Analytics
8 4 (0.21%) OneDrive
9 3 (0.16%) Azure Active Directory
9 3 (0.16%) Datadog
9 3 (0.16%) Power Platform
10 2 (0.11%) SaaS
11 1 (0.053%) Amazon CloudWatch
11 1 (0.053%) Amazon S3
11 1 (0.053%) IaaS
11 1 (0.053%) OpenShift
11 1 (0.053%) PaaS
11 1 (0.053%) Yammer
Communications & Networking
1 128 (6.80%) LAN
2 116 (6.16%) WAN
3 84 (4.46%) TCP/IP
4 62 (3.29%) VoIP
5 61 (3.24%) VPN
6 54 (2.87%) DHCP
7 53 (2.81%) DNS
8 47 (2.50%) Skype
9 38 (2.02%) Internet
10 35 (1.86%) Wireless
11 33 (1.75%) Firewall
12 32 (1.70%) Remote Desktop
13 23 (1.22%) Broadband
14 20 (1.06%) IP Telephony
15 16 (0.85%) Intranet
15 16 (0.85%) VLAN
16 14 (0.74%) ADSL
17 10 (0.53%) Unified Communications
17 10 (0.53%) Wi-Fi
18 9 (0.48%) Cisco IOS
Database & Business Intelligence
1 51 (2.71%) SQL Server
2 21 (1.12%) DB2
3 10 (0.53%) Base SAS
3 10 (0.53%) Oracle Database
4 9 (0.48%) Relational Database
5 8 (0.42%) SQL Server 2014
6 7 (0.37%) Data Warehouse
7 6 (0.32%) SQL Server Integration Services
8 5 (0.27%) Data Mining
8 5 (0.27%) SQL Server Reporting Services
9 3 (0.16%) BusinessObjects
9 3 (0.16%) Crystal Reports
9 3 (0.16%) Power BI
10 2 (0.11%) JasperReports
10 2 (0.11%) MySQL
10 2 (0.11%) PostgreSQL
10 2 (0.11%) SQL Server 2012
11 1 (0.053%) GIS
11 1 (0.053%) QlikView
11 1 (0.053%) RDBMS
Development Applications
1 31 (1.65%) JIRA
2 14 (0.74%) Selenium
3 11 (0.58%) SoapUI
4 10 (0.53%) Cucumber
5 7 (0.37%) Bugzilla
5 7 (0.37%) Jenkins
6 6 (0.32%) Git (software)
6 6 (0.32%) JMeter
7 4 (0.21%) HP UFT
7 4 (0.21%) Subversion
7 4 (0.21%) TeamCity
8 3 (0.16%) Eclipse
8 3 (0.16%) Hudson
8 3 (0.16%) SpecFlow
8 3 (0.16%) TestRail
8 3 (0.16%) Visual Studio
8 3 (0.16%) WebDriver
8 3 (0.16%) Zephyr
9 2 (0.11%) Axure RP
9 2 (0.11%) Balsamiq
General
1 528 (28.04%) Finance
2 158 (8.39%) Law
3 112 (5.95%) Legal
4 105 (5.58%) Banking
5 86 (4.57%) Retail
6 46 (2.44%) Telecoms
7 25 (1.33%) Back Office
8 22 (1.17%) Marketing
9 14 (0.74%) Local Government
10 13 (0.69%) Spanish Language
11 12 (0.64%) Billing
11 12 (0.64%) French Language
11 12 (0.64%) Games
12 11 (0.58%) Advertising
13 10 (0.53%) Financial Institution
13 10 (0.53%) Investment Banking
13 10 (0.53%) Portuguese Language
13 10 (0.53%) Publishing
14 9 (0.48%) German Language
14 9 (0.48%) Italian Language
Libraries, Frameworks & Software Standards
1 19 (1.01%) Web Services
2 16 (0.85%) XML
3 15 (0.80%) Middleware
4 14 (0.74%) REST
5 11 (0.58%) .NET
6 10 (0.53%) FIX Protocol
7 9 (0.48%) SOAP
8 8 (0.42%) XMPP
9 7 (0.37%) ASP.NET
9 7 (0.37%) HTML
10 5 (0.27%) Gherkin
11 4 (0.21%) Ajax
11 4 (0.21%) CSS
11 4 (0.21%) JSON
11 4 (0.21%) Software Packaging
11 4 (0.21%) XSD
11 4 (0.21%) XSLT
12 3 (0.16%) ActiveMQ
13 2 (0.11%) Apache POI
14 1 (0.053%) .NET Framework
Miscellaneous
1 157 (8.34%) Management Information System
2 106 (5.63%) Analytical Skills
3 87 (4.62%) Self-Motivation
4 49 (2.60%) iPhone
5 34 (1.81%) Video Conferencing
6 33 (1.75%) Blackberry
7 24 (1.27%) Mobile App
8 23 (1.22%) Data Centre
8 23 (1.22%) Driving Licence
8 23 (1.22%) User Experience
9 21 (1.12%) Smartphone
10 19 (1.01%) EPoS
10 19 (1.01%) iPad
11 17 (0.90%) Smart Meter
12 14 (0.74%) Hedge funds
13 12 (0.64%) Foreign Exchange (FX)
14 11 (0.58%) Fat Client
14 11 (0.58%) Hybrid Cloud
14 11 (0.58%) Robotics
14 11 (0.58%) Thin Client
Operating Systems
1 741 (39.35%) Windows
2 335 (17.79%) Windows 7
3 302 (16.04%) Windows 10
4 141 (7.49%) Windows Server
5 71 (3.77%) Android
6 69 (3.66%) Linux
7 67 (3.56%) Apple iOS
8 64 (3.40%) Windows Server 2012
9 54 (2.87%) Windows Server 2008
10 44 (2.34%) Unix
11 35 (1.86%) Windows 8
12 25 (1.33%) Windows XP
13 18 (0.96%) Mac OS
13 18 (0.96%) Mac OS X
14 14 (0.74%) Windows 2000
14 14 (0.74%) Windows Server 2003
15 4 (0.21%) Solaris
16 3 (0.16%) Windows Mobile
17 2 (0.11%) Windows Phone
18 1 (0.053%) Red Hat Enterprise Linux
Processes & Methodologies
1 786 (41.74%) ITIL
2 327 (17.37%) Problem-Solving
3 269 (14.29%) Service Management
4 210 (11.15%) Agile Software Development
5 196 (10.41%) Service Delivery
6 171 (9.08%) Incident Management
7 156 (8.28%) Stakeholder Management
8 126 (6.69%) ITSM
9 121 (6.43%) Waterfall
10 120 (6.37%) Information Security
11 115 (6.11%) Business Analysis
12 104 (5.52%) Security Management
13 93 (4.94%) Information Security Management
14 92 (4.89%) ISMS
15 86 (4.57%) Ticket Management
16 84 (4.46%) Problem Management
17 83 (4.41%) ITIL V3
18 81 (4.30%) Change Management
19 72 (3.82%) Time Management
20 66 (3.51%) Document Management
Programming Languages
1 150 (7.97%) SQL
2 31 (1.65%) Java
2 31 (1.65%) PowerShell
3 24 (1.27%) C
4 16 (0.85%) Python
5 10 (0.53%) C#
5 10 (0.53%) T-SQL
6 8 (0.42%) JavaScript
7 7 (0.37%) Bash Shell
7 7 (0.37%) Perl
7 7 (0.37%) Shell Script
8 5 (0.27%) VBA
9 4 (0.21%) Korn
9 4 (0.21%) XPath
10 3 (0.16%) PL/SQL
11 2 (0.11%) C++
11 2 (0.11%) Go
11 2 (0.11%) PHP
11 2 (0.11%) VBScript
12 1 (0.053%) VB
Qualifications
1 119 (6.32%) Degree
2 101 (5.36%) ITIL Certification
3 91 (4.83%) Security Cleared
4 71 (3.77%) Microsoft Certification
5 56 (2.97%) MCP
6 52 (2.76%) ITIL Foundation Certificate
7 44 (2.34%) A+ Certification
8 43 (2.28%) SC Cleared
9 25 (1.33%) ISEB
10 21 (1.12%) ISTQB Foundation Certification
11 19 (1.01%) DV Cleared
12 18 (0.96%) MCSE
13 17 (0.90%) Cisco Certification
14 16 (0.85%) Computer Science Degree
15 15 (0.80%) MCSA
16 11 (0.58%) CCNA
17 9 (0.48%) CCENT
18 7 (0.37%) MCDST
18 7 (0.37%) MCITP
18 7 (0.37%) VTSP
Quality Assurance & Compliance
1 371 (19.70%) SLA
2 45 (2.39%) QA
3 34 (1.81%) PMO
4 16 (0.85%) GDPR
5 8 (0.42%) Solvency II
6 5 (0.27%) ISO/IEC 27001
7 4 (0.21%) MiFID
8 3 (0.16%) SEPA
9 2 (0.11%) IFRS
9 2 (0.11%) ISO 15022
9 2 (0.11%) ISO 20022
9 2 (0.11%) Sarbanes-Oxley
10 1 (0.053%) Actionable Recommendations
10 1 (0.053%) Cyber Essentials
10 1 (0.053%) Data Quality
10 1 (0.053%) Dodd-Frank
10 1 (0.053%) EMIR
10 1 (0.053%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 1 (0.053%) ITGC
10 1 (0.053%) NIST
System Software
1 622 (33.03%) Active Directory
2 40 (2.12%) VMware Infrastructure
3 23 (1.22%) Hyper-V
3 23 (1.22%) XenDesktop
4 21 (1.12%) XenApp
5 20 (1.06%) Virtual Desktop
6 10 (0.53%) VMware Workstation
7 9 (0.48%) vSphere
8 5 (0.27%) Terminal Services
8 5 (0.27%) VMware ESXi
9 4 (0.21%) Forefront TMG
10 3 (0.16%) Virtual Servers
11 2 (0.11%) MetaFrame
11 2 (0.11%) Microsoft Virtual Server
11 2 (0.11%) Terminal Server
11 2 (0.11%) Virtual Machines
12 1 (0.053%) Citrix Hypervisor
12 1 (0.053%) Citrix Presentation Server
12 1 (0.053%) Cronacle
12 1 (0.053%) Microsoft App-V
Systems Management
1 86 (4.57%) SCCM
2 12 (0.64%) AirWatch
3 10 (0.53%) WSUS
4 9 (0.48%) Ansible
5 7 (0.37%) HP Quality Center
5 7 (0.37%) NetBackup
5 7 (0.37%) SCOM
6 6 (0.32%) Control-M
6 6 (0.32%) Opscode Chef
7 5 (0.27%) Nagios
7 5 (0.27%) Norton AntiVirus
7 5 (0.27%) Puppet
8 4 (0.21%) ITRS Geneos
9 3 (0.16%) Backup Exec
9 3 (0.16%) DameWare
9 3 (0.16%) Jamf Pro
9 3 (0.16%) Microsoft Intune
9 3 (0.16%) Oracle RMAN
9 3 (0.16%) QRadar
9 3 (0.16%) vCenter Server
Vendors
1 712 (37.81%) Microsoft
2 191 (10.14%) Citrix
3 86 (4.57%) ServiceNow
4 76 (4.04%) VMware
5 73 (3.88%) Cisco
6 68 (3.61%) Apple
7 64 (3.40%) Sony
8 41 (2.18%) iManage
8 41 (2.18%) Remedy
9 36 (1.91%) Adobe
9 36 (1.91%) HP
10 27 (1.43%) Oracle
11 26 (1.38%) SAP
12 23 (1.22%) Lotus
13 16 (0.85%) Avaya
14 14 (0.74%) Google
15 13 (0.69%) Sage
16 12 (0.64%) hybris
16 12 (0.64%) IBM
16 12 (0.64%) Mitel