Period
to 24 September 2020

The median annual salary for a Service Analyst was £27,500 in advertised job vacancies during the 6 months to 24 September 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
UK
6 months to
24 Sep 2020
Same period 2019 Same period 2018
Rank 414 251 276
Rank change year-on-year -163 +25 +15
Permanent jobs requiring a Service Analyst 308 1,913 2,069
As % of all permanent jobs advertised in the UK 0.63% 1.36% 1.24%
As % of the Job Titles category 0.66% 1.42% 1.29%
Number of salaries quoted 251 1,480 1,734
Median annual salary £27,500 £27,395 £27,000
Median salary % change year-on-year +0.39% +1.46% -
10th Percentile £20,000 £19,500 £18,750
90th Percentile £53,750 £50,000 £50,000
UK excluding London median annual salary £25,000 £24,500 £24,000
% change year-on-year +2.04% +2.08% +2.13%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 46,483 134,936 159,891
% of permanent IT jobs with a recognized job title 94.81% 95.76% 96.02%
Number of salaries quoted 37,996 107,467 128,842
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +5.26%
10th Percentile £32,500 £28,000 £27,500
90th Percentile £90,000 £85,000 £82,500
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Service Analyst.

Salary trend for Service Analyst in the UK

Service Analyst
Salary Histogram

Salary distribution for jobs citing Service Analyst over the 6 months to 24 September 2020.

Salary histogram for Service Analyst in the UK

Service Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK over the 6 months to 24 September 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -153 289 £28,131 +2.29% 67
UK excluding London -123 183 £25,000 +2.04% 67
London -80 117 £35,000 - 8
North of England +24 62 £24,024 +4.45% 18
South East -75 38 £25,000 -9.09% 14
Yorkshire +79 35 £26,500 +15.22% 8
Midlands +30 34 £27,500 +22.22% 6
Work from Home +66 22 £27,250 -9.17% 7
East of England +63 22 £26,500 +12.77% 8
West Midlands +44 20 £27,500 +22.22% 4
North West +19 17 £20,500 -11.83% 9
South West -11 15 £27,500 +12.24% 13
East Midlands +34 14 £30,000 +33.33% 2
North East +21 10 £23,250 +5.68% 1
Wales +14 7 £20,000 -20.00% 5
Scotland +92 3 £31,500 +65.79% 3
Northern Ireland +16 2 £23,500 +22.08%

Service Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 September 2020, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Analyst in the job title.

1 122 (39.61%) Windows
2 111 (36.04%) Active Directory
3 110 (35.71%) Microsoft
4 106 (34.42%) ITIL
5 95 (30.84%) Office 365
6 93 (30.19%) Finance
7 60 (19.48%) Microsoft Office
8 57 (18.51%) Windows 10
9 51 (16.56%) Problem-Solving
10 45 (14.61%) Citrix
11 41 (13.31%) SLA
11 41 (13.31%) Incident Management
12 37 (12.01%) Windows Server
13 34 (11.04%) Service Delivery
13 34 (11.04%) SCCM
14 32 (10.39%) Windows 7
14 32 (10.39%) ITSM
15 31 (10.06%) Service Management
16 29 (9.42%) Problem Management
17 27 (8.77%) Analytical Skills
18 26 (8.44%) MS Exchange
19 25 (8.12%) SQL
20 24 (7.79%) Management Information System
21 22 (7.14%) TCP/IP
21 22 (7.14%) Azure
21 22 (7.14%) Windows Server 2012
22 20 (6.49%) PowerShell
22 20 (6.49%) VPN
22 20 (6.49%) VMware
23 19 (6.17%) Agile Software Development

Service Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (8.44%) MS Exchange
2 18 (5.84%) SharePoint
3 8 (2.60%) Confluence
4 5 (1.62%) Exchange Server 2013
4 5 (1.62%) SharePoint Server
5 3 (0.97%) IIS
5 3 (0.97%) SAS
6 2 (0.65%) IBM Notes
7 1 (0.32%) Appian
7 1 (0.32%) Blackberry Enterprise Server
7 1 (0.32%) CMS
7 1 (0.32%) JBoss
7 1 (0.32%) Sitecore CMS
7 1 (0.32%) Skype for Business
7 1 (0.32%) WebSphere
Applications
1 60 (19.48%) Microsoft Office
2 16 (5.19%) Microsoft Excel
3 10 (3.25%) Microsoft PowerPoint
4 1 (0.32%) InfoPath
4 1 (0.32%) MS Visio
Business Applications
1 3 (0.97%) Elite 3E
Cloud Services
1 95 (30.84%) Office 365
2 22 (7.14%) Azure
3 10 (3.25%) AWS
4 8 (2.60%) SaaS
5 7 (2.27%) Mimecast
6 5 (1.62%) Azure Active Directory
6 5 (1.62%) Slack
7 4 (1.30%) GCP
8 3 (0.97%) Power Platform
9 2 (0.65%) Amazon S3
9 2 (0.65%) OneDrive
9 2 (0.65%) Serverless
10 1 (0.32%) Dynamics 365
10 1 (0.32%) G Suite
10 1 (0.32%) IaaS
10 1 (0.32%) PaaS
Communications & Networking
1 22 (7.14%) TCP/IP
2 20 (6.49%) VPN
3 18 (5.84%) DNS
4 15 (4.87%) Unified Communications
5 14 (4.55%) DHCP
6 10 (3.25%) Firewall
7 9 (2.92%) LAN
7 9 (2.92%) VoIP
7 9 (2.92%) Wi-Fi
8 7 (2.27%) Wireless
9 6 (1.95%) Remote Desktop
9 6 (1.95%) WAN
10 5 (1.62%) Ethernet
10 5 (1.62%) Intranet
10 5 (1.62%) SAN
10 5 (1.62%) Skype
11 3 (0.97%) 3G
11 3 (0.97%) 4G
12 2 (0.65%) Cisco IOS
13 1 (0.32%) Network Security
Database & Business Intelligence
1 10 (3.25%) SQL Server
2 6 (1.95%) RDBMS
2 6 (1.95%) Relational Database
3 4 (1.30%) Data Warehouse
4 3 (0.97%) Amazon RDS
4 3 (0.97%) Power BI
5 2 (0.65%) Azure SQL Data Warehouse
5 2 (0.65%) Oracle Database
5 2 (0.65%) SQL Server Analysis Services
5 2 (0.65%) SQL Server Integration Services
5 2 (0.65%) SQL Server Reporting Services
6 1 (0.32%) BusinessObjects
Development Applications
1 13 (4.22%) JIRA
2 1 (0.32%) Git (software)
2 1 (0.32%) Subversion
General
1 93 (30.19%) Finance
2 18 (5.84%) Legal
3 17 (5.52%) Banking
4 12 (3.90%) Law
5 8 (2.60%) Games
6 4 (1.30%) Retail
6 4 (1.30%) Telecoms
7 3 (0.97%) Advertising
7 3 (0.97%) Back Office
7 3 (0.97%) Public Sector
8 2 (0.65%) Aerospace
8 2 (0.65%) Financial Institution
8 2 (0.65%) Front Office
8 2 (0.65%) Housing Association
8 2 (0.65%) Investment Banking
8 2 (0.65%) Local Government
9 1 (0.32%) Automotive
9 1 (0.32%) Billing
9 1 (0.32%) German Language
9 1 (0.32%) Welsh Language
Libraries, Frameworks & Software Standards
1 4 (1.30%) Software Packaging
2 3 (0.97%) HTML
3 2 (0.65%) FIX Protocol
3 2 (0.65%) JSON
4 1 (0.32%) .NET
4 1 (0.32%) Ajax
4 1 (0.32%) AngularJS
4 1 (0.32%) CSS
4 1 (0.32%) DHTML
4 1 (0.32%) JMS
4 1 (0.32%) jQuery
4 1 (0.32%) JSP
4 1 (0.32%) JSTL
4 1 (0.32%) RESTful
4 1 (0.32%) Servlets
4 1 (0.32%) WebSphere MQ
Miscellaneous
1 27 (8.77%) Analytical Skills
2 24 (7.79%) Management Information System
3 17 (5.52%) User Experience
4 7 (2.27%) iPhone
5 6 (1.95%) Self-Motivation
6 5 (1.62%) Analytical Mindset
6 5 (1.62%) NHS
6 5 (1.62%) Renewable Energy
7 4 (1.30%) Data Centre
8 3 (0.97%) iPad
8 3 (0.97%) Security Operations Centre
9 2 (0.65%) Cyberthreat
9 2 (0.65%) Hedge funds
9 2 (0.65%) Market Risk
9 2 (0.65%) Public Cloud
9 2 (0.65%) Smartphone
9 2 (0.65%) Video Conferencing
10 1 (0.32%) Freedom of Information
10 1 (0.32%) Freedom of Information Act
10 1 (0.32%) Replication
Operating Systems
1 122 (39.61%) Windows
2 57 (18.51%) Windows 10
3 37 (12.01%) Windows Server
4 32 (10.39%) Windows 7
5 22 (7.14%) Windows Server 2012
6 18 (5.84%) Windows Server 2008
7 11 (3.57%) Windows Server 2016
8 9 (2.92%) Linux
8 9 (2.92%) Windows 8
9 8 (2.60%) Android
10 6 (1.95%) Windows Server 2003
10 6 (1.95%) Windows Server 2019
11 3 (0.97%) Mac OS
12 2 (0.65%) Mac OS X
12 2 (0.65%) Windows Phone
13 1 (0.32%) Apple iOS
13 1 (0.32%) Ubuntu
Processes & Methodologies
1 106 (34.42%) ITIL
2 51 (16.56%) Problem-Solving
3 41 (13.31%) Incident Management
4 34 (11.04%) Service Delivery
5 32 (10.39%) ITSM
6 31 (10.06%) Service Management
7 29 (9.42%) Problem Management
8 19 (6.17%) Agile Software Development
9 16 (5.19%) Change Management
9 16 (5.19%) Customer-Centricity
9 16 (5.19%) Process Improvement
9 16 (5.19%) Ticket Management
10 15 (4.87%) Customer-Centric Approach
10 15 (4.87%) Time Management
11 14 (4.55%) Mentoring
12 13 (4.22%) ITIL V3
12 13 (4.22%) Requirements Gathering
13 12 (3.90%) Continuous Improvement
13 12 (3.90%) Document Management
14 11 (3.57%) Information Security
Programming Languages
1 25 (8.12%) SQL
2 20 (6.49%) PowerShell
3 12 (3.90%) VBA
4 6 (1.95%) PL/SQL
4 6 (1.95%) Python
5 5 (1.62%) R
6 3 (0.97%) Java
7 2 (0.65%) Shell Script
7 2 (0.65%) T-SQL
8 1 (0.32%) Bash Shell
8 1 (0.32%) C#
8 1 (0.32%) Delphi
8 1 (0.32%) JavaScript
Qualifications
1 18 (5.84%) Degree
2 11 (3.57%) ITIL Foundation Certificate
3 8 (2.60%) Microsoft Certification
4 7 (2.27%) CISM
4 7 (2.27%) CISSP
5 6 (1.95%) Six Sigma Green Belt
6 5 (1.62%) CISA
6 5 (1.62%) ITIL Certification
7 4 (1.30%) Computer Science Degree
8 3 (0.97%) A+ Certification
8 3 (0.97%) CCNA
8 3 (0.97%) Cisco Certification
8 3 (0.97%) CRISC
8 3 (0.97%) MCP
8 3 (0.97%) Security Cleared
9 2 (0.65%) MCDST
9 2 (0.65%) MCSA
9 2 (0.65%) SC Cleared
10 1 (0.32%) CompTIA Security+
10 1 (0.32%) SANS
Quality Assurance & Compliance
1 41 (13.31%) SLA
2 14 (4.55%) GDPR
3 11 (3.57%) QA
4 9 (2.92%) ISO/IEC 27001
5 3 (0.97%) Data Quality
6 2 (0.65%) COBIT
6 2 (0.65%) ISO 22301
6 2 (0.65%) ISO/IEC 20000
6 2 (0.65%) NIST
System Software
1 111 (36.04%) Active Directory
2 12 (3.90%) VMware Infrastructure
2 12 (3.90%) XenApp
3 5 (1.62%) VMware ESXi
4 3 (0.97%) Hyper-V
5 2 (0.65%) vSphere
6 1 (0.32%) Microsoft App-V
6 1 (0.32%) XenDesktop
Systems Management
1 34 (11.04%) SCCM
2 12 (3.90%) SCOrch
3 5 (1.62%) Microsoft Intune
4 3 (0.97%) WSUS
5 2 (0.65%) Control-M
6 1 (0.32%) Nessus
Vendors
1 110 (35.71%) Microsoft
2 45 (14.61%) Citrix
3 20 (6.49%) VMware
4 18 (5.84%) ServiceNow
5 12 (3.90%) Tableau
6 11 (3.57%) Cisco
7 10 (3.25%) Oracle
8 6 (1.95%) Apple
9 5 (1.62%) CrowdStrike
9 5 (1.62%) HP
9 5 (1.62%) Sophos
10 4 (1.30%) Intapp
10 4 (1.30%) SolarWinds
10 4 (1.30%) TOWER Software
11 3 (0.97%) Aderant
11 3 (0.97%) Dell
11 3 (0.97%) Google
11 3 (0.97%) Ivanti
11 3 (0.97%) Juniper
11 3 (0.97%) McAfee