Service Analyst Jobs

Service Analyst
UK

The median Service Analyst salary in the UK is £30,000 per year, according to job vacancies posted during the 6 months leading to 23 January 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
23 Jan 2025
Same period 2024 Same period 2023
Rank 278 323 297
Rank change year-on-year +45 -26 +78
Permanent jobs requiring a Service Analyst 700 592 1,277
As % of all permanent jobs advertised in the UK 1.07% 0.89% 1.19%
As % of the Job Titles category 1.16% 0.93% 1.25%
Number of salaries quoted 282 492 909
10th Percentile £24,000 £21,375 £22,500
25th Percentile £25,750 £24,113 £24,500
Median annual salary (50th Percentile) £30,000 £27,500 £30,000
Median % change year-on-year +9.09% -8.33% +11.11%
75th Percentile £37,875 £35,250 £40,000
90th Percentile £51,575 £44,733 £55,000
UK excluding London median annual salary £28,000 £26,500 £27,000
% change year-on-year +5.66% -1.85% +8.00%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 60,439 63,647 101,982
% of permanent jobs with a recognized job title 92.53% 95.34% 95.03%
Number of salaries quoted 27,854 47,336 66,038
10th Percentile £35,000 £29,831 £33,135
25th Percentile £45,000 £40,000 £45,000
Median annual salary (50th Percentile) £58,033 £55,000 £60,000
Median % change year-on-year +5.51% -8.33% -
75th Percentile £77,500 £75,000 £82,500
90th Percentile £96,250 £95,000 £100,000
UK excluding London median annual salary £53,688 £50,000 £52,600
% change year-on-year +7.38% -4.94% +5.20%

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Service Analyst.

Salary trend for Service Analyst in the UK

Service Analyst
Salary Histogram

Salary distribution for jobs citing Service Analyst over the 6 months to 23 January 2025.

Salary histogram for Service Analyst in the UK

Service Analyst
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK over the 6 months to 23 January 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +28 597 £30,000 +9.09% 79
UK excluding London +26 491 £28,000 +5.66% 87
Work from Home +160 332 £30,000 +2.46% 25
London +78 198 £40,000 +23.08% 7
North of England -12 147 £27,000 +5.88% 27
South West +82 97 £30,000 +7.14% 13
North West -28 83 £28,375 +9.13% 15
Scotland +91 76 £27,000 -38.05% 13
Midlands -7 67 £28,500 +1.79% 14
Yorkshire +9 58 £24,000 -4.00% 8
East of England -9 45 £27,528 +3.88% 15
South East -48 40 £29,500 +13.46% 5
East Midlands +26 38 £25,000 -11.24% 7
West Midlands -42 29 £35,000 +29.63% 7
Wales +37 16 £28,000 +7.69%
North East -13 6 £27,500 +12.24% 4
Northern Ireland +22 2 - - 1
Isle of Man - 1 £23,500 -

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 23 January 2025, Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Analyst in the job title.

1 355 (50.71%) Customer Service
2 306 (43.71%) Social Skills
3 304 (43.43%) Windows
4 270 (38.57%) Problem-Solving
5 258 (36.86%) Microsoft
6 250 (35.71%) ITIL
7 245 (35.00%) Microsoft 365
8 219 (31.29%) Active Directory
9 169 (24.14%) ITSM
10 159 (22.71%) Windows 10
11 154 (22.00%) Service Management
12 151 (21.57%) Analytical Skills
13 142 (20.29%) Service Delivery
14 138 (19.71%) Finance
15 134 (19.14%) Microsoft Office
16 129 (18.43%) Broadband
17 108 (15.43%) SQL
17 108 (15.43%) Onboarding
18 101 (14.43%) Azure
19 94 (13.43%) Inclusion and Diversity
20 92 (13.14%) Agile
21 89 (12.71%) Android
22 86 (12.29%) Apple iOS
23 85 (12.14%) Banking
24 83 (11.86%) DevOps
25 79 (11.29%) Objectives and Key Results
25 79 (11.29%) MySQL
26 74 (10.57%) Ticket Management
26 74 (10.57%) SLA
27 73 (10.43%) Trend Analysis

Service Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 68 (9.71%) Microsoft Exchange
2 37 (5.29%) SharePoint
3 2 (0.29%) Confluence
3 2 (0.29%) IBM Domino
3 2 (0.29%) IBM Notes
3 2 (0.29%) IIS
4 1 (0.14%) Exchange Server 2013
Applications
1 134 (19.14%) Microsoft Office
2 25 (3.57%) Microsoft Excel
3 15 (2.14%) Microsoft PowerPoint
4 1 (0.14%) Chatbot
Business Applications
1 4 (0.57%) SAP HCM
2 2 (0.29%) Elite 3E
3 1 (0.14%) Carpe Diem
Cloud Services
1 245 (35.00%) Microsoft 365
2 101 (14.43%) Azure
3 72 (10.29%) Amazon CloudWatch
4 53 (7.57%) Entra ID
5 16 (2.29%) Power Platform
6 14 (2.00%) SaaS
7 13 (1.86%) Cloud Computing
8 8 (1.14%) PaaS
9 5 (0.71%) OneDrive
10 4 (0.57%) Azure Logic Apps
10 4 (0.57%) Azure Sentinel
10 4 (0.57%) Boomi
10 4 (0.57%) Google Workspace
11 3 (0.43%) AWS
11 3 (0.43%) Azure DevOps
11 3 (0.43%) Mimecast
11 3 (0.43%) Salesforce Sales Cloud
11 3 (0.43%) Salesforce Service Cloud
12 2 (0.29%) Dynamics 365
12 2 (0.29%) Slack
Communications & Networking
1 129 (18.43%) Broadband
2 43 (6.14%) DNS
2 43 (6.14%) Firewall
3 38 (5.43%) DHCP
4 33 (4.71%) Remote Desktop
5 29 (4.14%) LAN
6 27 (3.86%) TCP/IP
6 27 (3.86%) WAN
7 26 (3.71%) VPN
8 24 (3.43%) Wireless
9 23 (3.29%) SAN
10 12 (1.71%) Internet
11 5 (0.71%) WebEx
11 5 (0.71%) Wi-Fi
12 2 (0.29%) 802.11
12 2 (0.29%) SD-WAN
12 2 (0.29%) Wireshark
13 1 (0.14%) Intranet
Database & Business Intelligence
1 79 (11.29%) MySQL
2 26 (3.71%) SQL Server
3 15 (2.14%) Power BI
4 2 (0.29%) Amazon RDS
5 1 (0.14%) Electronic Patient Records
5 1 (0.14%) Oracle Reports
5 1 (0.14%) Relational Database
5 1 (0.14%) SQL Server Integration Services
5 1 (0.14%) SQL Server Reporting Services
Development Applications
1 10 (1.43%) JIRA
2 3 (0.43%) Postman
General
1 306 (43.71%) Social Skills
2 151 (21.57%) Analytical Skills
3 138 (19.71%) Finance
4 94 (13.43%) Inclusion and Diversity
5 85 (12.14%) Banking
6 51 (7.29%) Games
7 50 (7.14%) Italian Language
8 38 (5.43%) Law
9 33 (4.71%) Organisational Skills
10 31 (4.43%) Legal
11 22 (3.14%) Retail
12 12 (1.71%) Public Sector
13 11 (1.57%) Advertising
14 10 (1.43%) Telecoms
15 7 (1.00%) Manufacturing
16 6 (0.86%) Financial Institution
16 6 (0.86%) Marketing
17 5 (0.71%) Back Office
17 5 (0.71%) Local Government
17 5 (0.71%) Police
Libraries, Frameworks & Software Standards
1 8 (1.14%) Middleware
2 4 (0.57%) 802.1X
2 4 (0.57%) HTML
2 4 (0.57%) JSON
2 4 (0.57%) XML
3 1 (0.14%) EDI
3 1 (0.14%) XMPP
Miscellaneous
1 108 (15.43%) Onboarding
2 35 (5.00%) Driving Licence
3 25 (3.57%) Smartphone
4 20 (2.86%) Self-Motivation
5 18 (2.57%) Replication
6 17 (2.43%) Video Conferencing
7 14 (2.00%) Management Information System
8 11 (1.57%) Handset
9 6 (0.86%) Analytical Mindset
10 5 (0.71%) CMDB
10 5 (0.71%) Mainframe
10 5 (0.71%) Product Ownership
10 5 (0.71%) Wiki
11 4 (0.57%) CCTV
11 4 (0.57%) Distributed Denial-of-Service
11 4 (0.57%) Security Posture
11 4 (0.57%) Smart City
12 3 (0.43%) Data Centre
12 3 (0.43%) Fat Client
12 3 (0.43%) Thin Client
Operating Systems
1 304 (43.43%) Windows
2 159 (22.71%) Windows 10
3 89 (12.71%) Android
4 86 (12.29%) Apple iOS
5 50 (7.14%) Mac OS
6 48 (6.86%) Windows Server
7 10 (1.43%) Unix
8 8 (1.14%) Linux
9 7 (1.00%) Windows 7
10 6 (0.86%) Windows Server 2016
11 5 (0.71%) Windows Server 2008
12 4 (0.57%) Windows Server 2012
12 4 (0.57%) Windows Server 2019
13 3 (0.43%) Mac OS X
14 1 (0.14%) Windows 8
Processes & Methodologies
1 355 (50.71%) Customer Service
2 270 (38.57%) Problem-Solving
3 250 (35.71%) ITIL
4 169 (24.14%) ITSM
5 154 (22.00%) Service Management
6 142 (20.29%) Service Delivery
7 92 (13.14%) Agile
8 83 (11.86%) DevOps
9 79 (11.29%) Objectives and Key Results
10 74 (10.57%) Ticket Management
11 73 (10.43%) Trend Analysis
12 70 (10.00%) Observability
13 62 (8.86%) Customer Experience
14 53 (7.57%) Roadmaps
14 53 (7.57%) Technology Roadmap
15 50 (7.14%) Coaching
16 30 (4.29%) Incident Management
17 24 (3.43%) Anti-Money Laundering
18 22 (3.14%) Mobile Device Management
19 21 (3.00%) Computer Science
Programming Languages
1 108 (15.43%) SQL
2 15 (2.14%) PowerShell
3 9 (1.29%) Shell Script
4 4 (0.57%) Kusto Query Language
4 4 (0.57%) Python
4 4 (0.57%) VBA
5 1 (0.14%) T-SQL
Qualifications
1 68 (9.71%) Degree
2 28 (4.00%) Microsoft Certification
3 19 (2.71%) MCP
4 15 (2.14%) DBS Check
5 13 (1.86%) Security Cleared
6 12 (1.71%) ITIL Foundation Certificate
7 11 (1.57%) Computer Science Degree
8 8 (1.14%) SC Cleared
9 6 (0.86%) A+ Certification
9 6 (0.86%) CISSP
10 5 (0.71%) CCA
10 5 (0.71%) Citrix Certification
10 5 (0.71%) CompTIA Security+
10 5 (0.71%) Master's Degree
10 5 (0.71%) MCSA
11 4 (0.57%) ITIL Certification
12 3 (0.43%) BPSS Clearance
12 3 (0.43%) MOS
13 2 (0.29%) CRISC
13 2 (0.29%) MCITP
Quality Assurance & Compliance
1 74 (10.57%) SLA
2 9 (1.29%) QA
3 6 (0.86%) GRC
4 2 (0.29%) GDPR
System Software
1 219 (31.29%) Active Directory
2 29 (4.14%) VMware Infrastructure
3 24 (3.43%) Hyper-V
4 20 (2.86%) Virtual Desktop
5 6 (0.86%) XenApp
6 5 (0.71%) XenDesktop
7 2 (0.29%) Microsoft Virtual Server
7 2 (0.29%) Virtual Servers
8 1 (0.14%) Terminal Services
Systems Management
1 70 (10.00%) Grafana
2 60 (8.57%) Microsoft Intune
3 13 (1.86%) SCCM
4 5 (0.71%) Backup Exec
4 5 (0.71%) Symantec Endpoint Protection
5 2 (0.29%) FortiGate
5 2 (0.29%) Jamf Pro
5 2 (0.29%) WSUS
6 1 (0.14%) SCOM
Vendors
1 258 (36.86%) Microsoft
2 44 (6.29%) VMware
3 39 (5.57%) ServiceNow
4 34 (4.86%) Citrix
5 11 (1.57%) Dell
5 11 (1.57%) Salesforce
6 10 (1.43%) Apple
6 10 (1.43%) SAP
7 9 (1.29%) HP
7 9 (1.29%) iManage
8 7 (1.00%) Cisco
8 7 (1.00%) Concur
8 7 (1.00%) Fortinet
9 6 (0.86%) SolarWinds
10 5 (0.71%) DocuSign
10 5 (0.71%) Google
10 5 (0.71%) N-able
10 5 (0.71%) Symantec
10 5 (0.71%) Veeam
10 5 (0.71%) Veritas