Period
to 20 July 2018

The median annual salary for a Service Analyst was £26,500 in advertised job vacancies during the 6 months to 20 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
UK
6 months to
20 Jul 2018
Same period 2017 Same period 2016
Rank 277 281 237
Rank change year-on-year +4 -44 +22
Permanent jobs requiring a Service Analyst 2,119 2,161 2,974
As % of all permanent IT jobs advertised in the UK 1.21% 1.22% 1.47%
As % of the Job Titles category 1.26% 1.27% 1.52%
Number of salaries quoted 1,757 1,655 2,539
UK median annual salary £26,500 £27,500 £27,500
Median salary % change year-on-year -3.64% - -
10th Percentile £18,500 £18,500 £19,000
90th Percentile £48,750 £51,250 £51,250
UK excluding London median annual salary £24,000 £23,500 £24,500
% change year-on-year +2.13% -4.08% +2.08%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 168,445 170,561 196,070
% of permanent IT jobs with a recognized job title 96.21% 96.20% 96.60%
Number of salaries quoted 136,331 139,111 164,687
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,500
90th Percentile £81,250 £77,500 £76,250
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst.

Salary trend for Service Analyst in the UK

Service Analyst
Salary Histogram

The salary distribution of IT jobs citing Service Analyst over the 6 months to 20 July 2018.

Salary histogram for Service Analyst in the UK

Service Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK over the 6 months to 20 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -7 1,957 £27,000 -1.82% 156
UK excluding London +13 1,326 £24,000 +2.13% 133
London -43 724 £33,500 +3.08% 36
North of England +45 392 £22,500 - 40
South East -58 349 £25,500 +8.51% 34
North West +82 200 £25,000 +11.11% 15
East of England +61 185 £23,500 -14.55% 16
South West +23 168 £24,000 -5.88% 12
Yorkshire +18 158 £21,000 -6.67% 19
Midlands +18 156 £23,000 +9.52% 17
West Midlands +28 96 £25,500 +13.33% 10
East Midlands +22 60 £22,000 +4.76% 7
Scotland +10 52 £24,500 -16.24% 9
Wales +24 41 £22,000 -45.00% 4
North East -20 34 £21,000 +5.00% 6
Channel Islands - 7 £29,500 -
Northern Ireland -8 2 £29,500 +9.26% 1

Service Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 July 2018, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Analyst in the job title.

1 996 (47.00%) Windows
2 891 (42.05%) ITIL
3 784 (37.00%) Microsoft
4 780 (36.81%) Active Directory
5 637 (30.06%) Microsoft Office
6 619 (29.21%) Finance
7 457 (21.57%) Windows 7
8 358 (16.89%) SLA
9 348 (16.42%) Service Management
10 303 (14.30%) Office 365
11 279 (13.17%) Citrix
12 266 (12.55%) Problem-Solving
13 263 (12.41%) Windows 10
14 214 (10.10%) Windows Server
15 208 (9.82%) Incident Management
16 193 (9.11%) Analytical Skills
17 191 (9.01%) MS Exchange
18 184 (8.68%) SQL
19 173 (8.16%) Microsoft Excel
20 171 (8.07%) Problem Management
21 163 (7.69%) Cisco
22 162 (7.65%) Banking
23 158 (7.46%) Service Delivery
24 155 (7.31%) ITSM
25 147 (6.94%) Law
26 141 (6.65%) VMware
27 137 (6.47%) Change Management
28 129 (6.09%) Microsoft Certification
29 127 (5.99%) SCCM
29 127 (5.99%) Degree

Service Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 191 (9.01%) MS Exchange
2 73 (3.45%) Exchange Server 2010
3 58 (2.74%) Exchange Server 2013
4 54 (2.55%) SharePoint
5 38 (1.79%) Blackberry Enterprise Server
6 32 (1.51%) Skype for Business
7 28 (1.32%) IIS
8 10 (0.47%) Exchange Server 2007
8 10 (0.47%) SharePoint 2013
9 9 (0.42%) IBM Notes
9 9 (0.42%) SAS
10 7 (0.33%) Exchange Server 2003
11 6 (0.28%) Confluence
11 6 (0.28%) SharePoint 2010
12 5 (0.24%) WordPress
13 4 (0.19%) Apache
13 4 (0.19%) BizTalk Server
13 4 (0.19%) Quickr
13 4 (0.19%) WebSphere
14 3 (0.14%) CMS
Applications
1 637 (30.06%) Microsoft Office
2 173 (8.16%) Microsoft Excel
3 107 (5.05%) Microsoft PowerPoint
4 28 (1.32%) MS Visio
5 24 (1.13%) Spreadsheet
6 12 (0.57%) Microsoft Project
7 3 (0.14%) SPSS
8 1 (0.047%) 3ds Max
8 1 (0.047%) Adobe Creative Suite
8 1 (0.047%) MicroStation
Business Applications
1 15 (0.71%) Remedy ITSM
2 9 (0.42%) Dynamics AX
3 8 (0.38%) Dynamics CRM
4 7 (0.33%) assyst
4 7 (0.33%) Infor SunSystems
4 7 (0.33%) ReMetrica
5 6 (0.28%) Dynamics NAV
6 5 (0.24%) Eikon
6 5 (0.24%) Oracle EBS
7 4 (0.19%) Cognos Business Intelligence
7 4 (0.19%) Cognos TM1
8 3 (0.14%) SAP Hybris
9 2 (0.094%) Elite 3E
9 2 (0.094%) Magento
10 1 (0.047%) MetaTrader
10 1 (0.047%) PeopleSoft HCM
10 1 (0.047%) Raiser's Edge
10 1 (0.047%) Relativity
10 1 (0.047%) SAP Business ByDesign
10 1 (0.047%) SAP MDG
Cloud Services
1 303 (14.30%) Office 365
2 54 (2.55%) Microsoft Azure
3 21 (0.99%) Amazon AWS
4 10 (0.47%) Mimecast
5 8 (0.38%) IaaS
6 7 (0.33%) Adobe Creative Cloud
7 6 (0.28%) Cloud Computing
7 6 (0.28%) SaaS
8 3 (0.14%) G Suite
9 2 (0.094%) Amazon EC2
9 2 (0.094%) Amazon S3
9 2 (0.094%) Dynamics 365
9 2 (0.094%) Force.com
9 2 (0.094%) Google Cloud Platform
9 2 (0.094%) PaaS
9 2 (0.094%) Route 53
9 2 (0.094%) Salesforce Service Cloud
10 1 (0.047%) OneDrive
10 1 (0.047%) Slack
10 1 (0.047%) SuccessFactors
Communications & Networking
1 95 (4.48%) VPN
2 93 (4.39%) TCP/IP
3 88 (4.15%) LAN
4 84 (3.96%) Firewall
5 73 (3.45%) DNS
6 66 (3.11%) WAN
7 60 (2.83%) DHCP
8 52 (2.45%) Internet
9 37 (1.75%) VoIP
10 29 (1.37%) Remote Desktop
11 26 (1.23%) Wireless
12 22 (1.04%) SAN
13 19 (0.90%) ADSL
14 18 (0.85%) Wi-Fi
15 15 (0.71%) Intranet
16 13 (0.61%) IP Telephony
16 13 (0.61%) Skype
16 13 (0.61%) SMS
17 8 (0.38%) Broadband
18 7 (0.33%) Cisco IPT
Database & Business Intelligence
1 74 (3.49%) SQL Server
2 17 (0.80%) SQL Server Reporting Services
3 9 (0.42%) MySQL
4 8 (0.38%) Data Mining
5 7 (0.33%) Blockchain
5 7 (0.33%) MS Access
5 7 (0.33%) SQL Server 2008
6 6 (0.28%) Oracle Database
6 6 (0.28%) Relational Database
7 5 (0.24%) BusinessObjects
7 5 (0.24%) SQL Server Integration Services
8 4 (0.19%) Crystal Reports
8 4 (0.19%) Power BI
9 3 (0.14%) Data Warehouse
10 2 (0.094%) Amazon RDS
10 2 (0.094%) Oracle Database 10g
10 2 (0.094%) Oracle Reports
11 1 (0.047%) Big Data
11 1 (0.047%) SAP HANA
11 1 (0.047%) SQL Server Analysis Services
Development Applications
1 20 (0.94%) JIRA
2 8 (0.38%) Selenium
3 7 (0.33%) Visual Studio
4 5 (0.24%) JMeter
5 3 (0.14%) HP UFT
5 3 (0.14%) LoadRunner
6 2 (0.094%) Ant
6 2 (0.094%) Oracle APEX
6 2 (0.094%) WinDbg
7 1 (0.047%) Balsamiq Mockups
7 1 (0.047%) Bitbucket
7 1 (0.047%) Jenkins
7 1 (0.047%) JUnit
7 1 (0.047%) Octopus Deploy
7 1 (0.047%) SoapUI
7 1 (0.047%) Team Foundation Server
7 1 (0.047%) TeamCity
7 1 (0.047%) TestNG
7 1 (0.047%) Visual Studio Team System
7 1 (0.047%) Zephyr
General
1 619 (29.21%) Finance
2 162 (7.65%) Banking
3 147 (6.94%) Law
4 125 (5.90%) Legal
5 97 (4.58%) Telecoms
6 95 (4.48%) Retail
7 70 (3.30%) Back Office
8 33 (1.56%) Marketing
9 30 (1.42%) Front Office
10 28 (1.32%) Investment Banking
11 23 (1.09%) Manufacturing
12 22 (1.04%) Publishing
13 19 (0.90%) Financial Institution
14 16 (0.76%) Advertising
15 12 (0.57%) French Language
15 12 (0.57%) Games
16 10 (0.47%) Electronics
16 10 (0.47%) Retail Banking
17 9 (0.42%) International Banking
18 8 (0.38%) German Language
Libraries, Frameworks & Software Standards
1 18 (0.85%) Web Services
2 17 (0.80%) .NET
3 16 (0.76%) HTML
4 14 (0.66%) CSS
5 13 (0.61%) FIX Protocol
5 13 (0.61%) XML
6 10 (0.47%) SOAP
7 7 (0.33%) XSLT
8 6 (0.28%) XSD
9 5 (0.24%) J2EE
9 5 (0.24%) LINQ
10 4 (0.19%) COM
10 4 (0.19%) Flash
10 4 (0.19%) MDX
10 4 (0.19%) REST
10 4 (0.19%) XMPP
11 3 (0.14%) ASP.NET
11 3 (0.14%) Middleware
12 2 (0.094%) DHTML
12 2 (0.094%) WebSphere MQ
Miscellaneous
1 193 (9.11%) Analytical Skills
2 108 (5.10%) Self-Motivation
3 82 (3.87%) Management Information System
4 73 (3.45%) Blackberry
5 57 (2.69%) iPhone
6 42 (1.98%) Video Conferencing
7 38 (1.79%) Data Centre
8 35 (1.65%) Driving Licence
9 34 (1.60%) Equities
10 24 (1.13%) Smartphone
11 23 (1.09%) iPad
12 22 (1.04%) Fintech
13 21 (0.99%) Derivative
14 19 (0.90%) Fat Client
14 19 (0.90%) Foreign Exchange (FX)
14 19 (0.90%) Thin Client
15 16 (0.76%) EPoS
15 16 (0.76%) User Experience
16 15 (0.71%) Computer Science
16 15 (0.71%) Fixed Income
Operating Systems
1 996 (47.00%) Windows
2 457 (21.57%) Windows 7
3 263 (12.41%) Windows 10
4 214 (10.10%) Windows Server
5 126 (5.95%) Windows Server 2012
6 74 (3.49%) Windows Server 2008
7 68 (3.21%) Windows 8
8 56 (2.64%) Linux
9 55 (2.60%) Android
10 52 (2.45%) Mac OS X
11 47 (2.22%) Apple iOS
12 45 (2.12%) Windows XP
13 36 (1.70%) Unix
14 31 (1.46%) Windows Server 2003
15 16 (0.76%) Mac OS
16 7 (0.33%) CentOS
17 4 (0.19%) BlackBerry OS
17 4 (0.19%) Debian
17 4 (0.19%) Ubuntu
17 4 (0.19%) Windows Phone
Processes & Methodologies
1 891 (42.05%) ITIL
2 348 (16.42%) Service Management
3 266 (12.55%) Problem-Solving
4 208 (9.82%) Incident Management
5 171 (8.07%) Problem Management
6 158 (7.46%) Service Delivery
7 155 (7.31%) ITSM
8 137 (6.47%) Change Management
9 103 (4.86%) Agile Software Development
10 102 (4.81%) Time Management
11 82 (3.87%) Stakeholder Management
12 81 (3.82%) Ticket Management
13 78 (3.68%) Business Analysis
13 78 (3.68%) ITIL V3
14 68 (3.21%) Knowledge Management
15 63 (2.97%) Project Management
16 59 (2.78%) Process Management
17 58 (2.74%) Statistics
18 55 (2.60%) CRM
19 54 (2.55%) Process Improvement
Programming Languages
1 184 (8.68%) SQL
2 66 (3.11%) PowerShell
3 29 (1.37%) JavaScript
4 27 (1.27%) Java
5 26 (1.23%) VBA
6 23 (1.09%) C
7 19 (0.90%) C#
8 18 (0.85%) Python
9 12 (0.57%) T-SQL
10 6 (0.28%) VBScript
11 5 (0.24%) C++
11 5 (0.24%) Perl
11 5 (0.24%) R
11 5 (0.24%) Shell Script
12 4 (0.19%) Bash Shell
12 4 (0.19%) PHP
13 3 (0.14%) MATLAB
13 3 (0.14%) PL/SQL
13 3 (0.14%) VB
14 2 (0.094%) Apex Code
Qualifications
1 129 (6.09%) Microsoft Certification
2 127 (5.99%) Degree
3 117 (5.52%) ITIL Certification
4 93 (4.39%) Security Cleared
5 84 (3.96%) MCP
6 75 (3.54%) SC Cleared
7 71 (3.35%) CCNA
7 71 (3.35%) Cisco Certification
8 55 (2.60%) ITIL Foundation Certificate
9 52 (2.45%) Network+ Certification
10 43 (2.03%) MCSA
11 28 (1.32%) MCSE
12 22 (1.04%) A+ Certification
13 20 (0.94%) MCDST
14 15 (0.71%) ISEB
15 14 (0.66%) Computer Science Degree
16 10 (0.47%) DBS Check
16 10 (0.47%) MCTS
16 10 (0.47%) MOS
17 9 (0.42%) MCITP
Quality Assurance & Compliance
1 358 (16.89%) SLA
2 70 (3.30%) QA
3 11 (0.52%) ISO/IEC 20000
4 10 (0.47%) GDPR
4 10 (0.47%) ISO 9001
4 10 (0.47%) PMO
5 9 (0.42%) Data Quality
5 9 (0.42%) Sarbanes-Oxley
6 6 (0.28%) ISO/IEC 27001
7 4 (0.19%) ISO/IEC 19770
8 3 (0.14%) Actionable Recommendations
8 3 (0.14%) MiFID
9 2 (0.094%) EMIR
9 2 (0.094%) GCP
9 2 (0.094%) PCI DSS
10 1 (0.047%) Disclosure Scotland
10 1 (0.047%) IFRS
System Software
1 780 (36.81%) Active Directory
2 81 (3.82%) VMware Infrastructure
3 62 (2.93%) Hyper-V
4 36 (1.70%) XenApp
5 21 (0.99%) Microsoft App-V
6 20 (0.94%) XenDesktop
7 15 (0.71%) Virtual Desktop
7 15 (0.71%) Virtual Servers
8 12 (0.57%) vSphere
9 9 (0.42%) Terminal Services
10 7 (0.33%) VMware Workstation
11 6 (0.28%) VMware ESXi
12 4 (0.19%) Virtual Machines
13 2 (0.094%) BitLocker
14 1 (0.047%) Docker
14 1 (0.047%) Forefront TMG
14 1 (0.047%) Microsoft Virtual Server
14 1 (0.047%) Terminal Server
14 1 (0.047%) XenServer
Systems Management
1 127 (5.99%) SCCM
2 15 (0.71%) WSUS
3 12 (0.57%) AirWatch
4 10 (0.47%) Ansible
4 10 (0.47%) Systems Management Server (SMS)
5 6 (0.28%) Norton AntiVirus
5 6 (0.28%) vCenter Server
5 6 (0.28%) ZABBIX
6 5 (0.24%) Opscode Chef
6 5 (0.24%) Puppet
7 4 (0.19%) Cisco CUCM
7 4 (0.19%) Nagios
8 3 (0.14%) Backup Exec
8 3 (0.14%) Control-M
8 3 (0.14%) HAProxy
8 3 (0.14%) HP Quality Center
9 2 (0.094%) Jamf Pro
9 2 (0.094%) Perfmon
9 2 (0.094%) SmoothWall
9 2 (0.094%) ThinApp
Vendors
1 784 (37.00%) Microsoft
2 279 (13.17%) Citrix
3 163 (7.69%) Cisco
4 141 (6.65%) VMware
5 75 (3.54%) ServiceNow
6 60 (2.83%) Apple
7 57 (2.69%) iManage
8 56 (2.64%) Remedy
9 48 (2.27%) Fortinet
10 47 (2.22%) HP
11 41 (1.93%) Huawei
12 38 (1.79%) Ivanti
13 36 (1.70%) Capita
13 36 (1.70%) SAP
14 30 (1.42%) Oracle
15 27 (1.27%) Sony
16 24 (1.13%) Avaya
17 21 (0.99%) Adobe
18 20 (0.94%) SolarWinds
19 19 (0.90%) Salesforce.com