Period
to 26 November 2021

The median annual salary for a Service Analyst was £27,000 in advertised job vacancies during the 6 months to 26 November 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
UK
6 months to
26 Nov 2021
Same period 2020 Same period 2019
Rank 360 370 258
Rank change year-on-year +10 -112 +23
Permanent jobs requiring a Service Analyst 1,124 418 1,754
As % of all permanent jobs advertised in the UK 0.87% 0.77% 1.29%
As % of the Job Titles category 0.95% 0.81% 1.35%
Number of salaries quoted 917 323 1,398
10th Percentile £20,500 £20,000 £19,750
25th Percentile £22,500 £22,525 £21,750
Median annual salary (50th Percentile) £27,000 £27,761 £27,000
Median % change year-on-year -2.74% +2.82% +3.85%
75th Percentile £35,000 £38,000 £36,000
90th Percentile £51,250 £54,500 £49,125
UK excluding London median annual salary £24,750 £25,000 £24,487
% change year-on-year -1.00% +2.10% +6.46%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 118,295 51,706 129,910
% of permanent IT jobs with a recognized job title 91.27% 95.12% 95.61%
Number of salaries quoted 82,146 43,525 105,328
10th Percentile £32,000 £32,250 £28,250
25th Percentile £42,500 £41,250 £37,500
Median annual salary (50th Percentile) £57,500 £55,000 £50,000
Median % change year-on-year +4.55% +10.00% -
75th Percentile £76,250 £72,500 £70,000
90th Percentile £95,000 £87,500 £85,000
UK excluding London median annual salary £50,000 £47,500 £45,000
% change year-on-year +5.26% +5.56% -

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Service Analyst.

Salary trend for Service Analyst in the UK

Service Analyst
Salary Histogram

Salary distribution for jobs citing Service Analyst over the 6 months to 26 November 2021.

Salary histogram for Service Analyst in the UK

Service Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK over the 6 months to 26 November 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -8 1,001 £27,500 -5.17% 225
UK excluding London +29 751 £24,750 -1.00% 201
London -79 347 £34,628 -7.66% 45
South East -16 229 £29,500 +7.27% 49
North of England -37 172 £22,500 -6.25% 43
Work from Home -175 130 £31,000 +10.71% 30
Midlands -43 110 £23,750 +3.15% 43
North West -19 89 £22,500 +11.11% 26
West Midlands -24 89 £23,500 +3.24% 27
South West -41 69 £24,000 -12.73% 13
East of England -64 69 £26,500 - 30
Scotland -17 55 £24,500 +22.50% 16
Yorkshire -88 48 £23,000 -11.54% 12
Wales -6 47 £25,000 +5.26% 5
North East +3 35 £22,000 -5.38% 5
East Midlands -63 21 £25,000 - 16

Service Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 26 November 2021, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Analyst in the job title.

1 532 (47.33%) Windows
2 495 (44.04%) Microsoft
3 478 (42.53%) Microsoft 365
4 447 (39.77%) Social Skills
5 403 (35.85%) ITIL
6 400 (35.59%) Active Directory
7 290 (25.80%) Finance
8 286 (25.44%) Windows 10
9 253 (22.51%) SLA
10 222 (19.75%) Microsoft Office
11 201 (17.88%) Problem-Solving
12 156 (13.88%) Azure
13 147 (13.08%) ITSM
14 133 (11.83%) Service Management
15 117 (10.41%) Incident Management
15 117 (10.41%) SCCM
16 114 (10.14%) Analytical Skills
17 108 (9.61%) MS Exchange
18 103 (9.16%) Citrix
19 94 (8.36%) SQL
20 93 (8.27%) ServiceNow
20 93 (8.27%) Windows Server
21 91 (8.10%) Windows 7
21 91 (8.10%) VPN
22 90 (8.01%) Microsoft Intune
23 77 (6.85%) PowerShell
24 76 (6.76%) SharePoint
25 74 (6.58%) Cisco
26 73 (6.49%) Agile Software Development
27 72 (6.41%) VMware

Service Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 108 (9.61%) MS Exchange
2 76 (6.76%) SharePoint
3 13 (1.16%) Skype for Business
4 10 (0.89%) Confluence
5 7 (0.62%) Exchange Server 2013
6 6 (0.53%) CMS
7 5 (0.44%) Exchange Server 2010
8 2 (0.18%) IIS
8 2 (0.18%) JBoss
8 2 (0.18%) SAS
8 2 (0.18%) Sitecore CMS
8 2 (0.18%) TPMS
8 2 (0.18%) WebSphere
9 1 (0.089%) Elasticsearch
9 1 (0.089%) Exchange Server 2007
Applications
1 222 (19.75%) Microsoft Office
2 72 (6.41%) Microsoft Excel
3 29 (2.58%) Microsoft PowerPoint
4 14 (1.25%) Adobe Creative Suite
5 13 (1.16%) MS Visio
6 7 (0.62%) Windchill
7 5 (0.44%) Acrobat
7 5 (0.44%) Adobe Illustrator
7 5 (0.44%) Chatbot
7 5 (0.44%) InDesign
7 5 (0.44%) Photoshop
8 2 (0.18%) Spreadsheet
9 1 (0.089%) Microsoft Project
Business Applications
1 21 (1.87%) Remedy ITSM
2 5 (0.44%) Elite 3E
3 4 (0.36%) Academy Housing
4 2 (0.18%) NetSuite
5 1 (0.089%) Dynamics CRM
5 1 (0.089%) Dynamics NAV
5 1 (0.089%) HiPortfolio
5 1 (0.089%) SAP S/4HANA
5 1 (0.089%) Visualfiles
Cloud Services
1 478 (42.53%) Microsoft 365
2 156 (13.88%) Azure
3 50 (4.45%) AWS
4 31 (2.76%) Adobe Creative Cloud
5 29 (2.58%) Power Platform
6 28 (2.49%) OneDrive
7 26 (2.31%) Azure Active Directory
8 23 (2.05%) SaaS
9 21 (1.87%) Mimecast
10 17 (1.51%) Power Automate
11 14 (1.25%) Dynamics 365
12 6 (0.53%) PowerApps
13 4 (0.36%) Cloud Computing
14 3 (0.27%) GCP
14 3 (0.27%) Slack
15 2 (0.18%) Collibra
16 1 (0.089%) Amazon EC2
16 1 (0.089%) Google Workspace
16 1 (0.089%) Serverless
16 1 (0.089%) Yammer
Communications & Networking
1 91 (8.10%) VPN
2 60 (5.34%) LAN
3 57 (5.07%) DNS
3 57 (5.07%) Firewall
4 56 (4.98%) DHCP
4 56 (4.98%) TCP/IP
5 54 (4.80%) WAN
6 27 (2.40%) Remote Desktop
7 22 (1.96%) Skype
8 20 (1.78%) Internet
9 17 (1.51%) Wi-Fi
10 13 (1.16%) VoIP
11 12 (1.07%) Unified Communications
12 11 (0.98%) ADSL
13 10 (0.89%) VLAN
14 9 (0.80%) Wireless
15 8 (0.71%) Broadband
15 8 (0.71%) Intranet
15 8 (0.71%) Network Security
16 6 (0.53%) Cisco IOS
Database & Business Intelligence
1 23 (2.05%) Data Warehouse
1 23 (2.05%) SQL Server
2 15 (1.33%) Tableau
3 11 (0.98%) Power BI
4 7 (0.62%) BusinessObjects
4 7 (0.62%) Crystal Reports
4 7 (0.62%) Oracle Reports
5 6 (0.53%) Relational Database
5 6 (0.53%) SQL Server Integration Services
5 6 (0.53%) SQL Server Reporting Services
6 4 (0.36%) Oracle Database
7 2 (0.18%) Big Data
8 1 (0.089%) Amazon RDS
8 1 (0.089%) Data Mining
8 1 (0.089%) GIS
8 1 (0.089%) PostgreSQL
8 1 (0.089%) QlikView
8 1 (0.089%) SAP HANA
8 1 (0.089%) Spatial Data
Development Applications
1 33 (2.94%) JIRA
2 9 (0.80%) Selenium
3 1 (0.089%) MSI
General
1 447 (39.77%) Social Skills
2 290 (25.80%) Finance
3 114 (10.14%) Analytical Skills
4 66 (5.87%) Law
5 64 (5.69%) Banking
6 54 (4.80%) Legal
7 52 (4.63%) Organisational Skills
8 40 (3.56%) Digital Economy
9 31 (2.76%) Retail
10 29 (2.58%) Telecoms
11 25 (2.22%) Investment Banking
12 20 (1.78%) Inclusion and Diversity
12 20 (1.78%) Welsh Language
13 19 (1.69%) Advertising
14 17 (1.51%) Public Sector
15 16 (1.42%) German Language
15 16 (1.42%) Presentation Skills
16 11 (0.98%) French Language
17 10 (0.89%) Financial Institution
17 10 (0.89%) Games
Libraries, Frameworks & Software Standards
1 7 (0.62%) COM
2 6 (0.53%) Kafka
2 6 (0.53%) XMPP
3 5 (0.44%) FIX Protocol
4 3 (0.27%) HTML
4 3 (0.27%) REST
4 3 (0.27%) SOAP
4 3 (0.27%) Web Services
5 2 (0.18%) .NET
5 2 (0.18%) EDI
5 2 (0.18%) Middleware
5 2 (0.18%) XML
6 1 (0.089%) Apache Flex
6 1 (0.089%) CSS
6 1 (0.089%) jQuery
6 1 (0.089%) Lambda Expressions
Miscellaneous
1 71 (6.32%) Management Information System
2 46 (4.09%) Self-Motivation
3 41 (3.65%) Video Conferencing
4 16 (1.42%) Driving Licence
5 15 (1.33%) iPhone
6 13 (1.16%) Data Centre
6 13 (1.16%) Life Science
6 13 (1.16%) PMI
6 13 (1.16%) User Experience
7 11 (0.98%) CMDB
7 11 (0.98%) Smartphone
8 10 (0.89%) Foreign Exchange (FX)
9 9 (0.80%) Analytical Mindset
9 9 (0.80%) Hedge funds
9 9 (0.80%) iPad
10 8 (0.71%) Blackberry
10 8 (0.71%) Enterprise Software
11 6 (0.53%) NHS
11 6 (0.53%) Social Media
12 5 (0.44%) EPoS
Operating Systems
1 532 (47.33%) Windows
2 286 (25.44%) Windows 10
3 93 (8.27%) Windows Server
4 91 (8.10%) Windows 7
5 57 (5.07%) Mac OS
6 54 (4.80%) Android
7 34 (3.02%) Apple iOS
8 29 (2.58%) Windows Server 2008
9 27 (2.40%) Linux
10 26 (2.31%) Windows Server 2016
11 22 (1.96%) Windows Server 2012
12 20 (1.78%) Mac OS X
13 11 (0.98%) Windows 8
14 6 (0.53%) Red Hat Enterprise Linux
15 5 (0.44%) Windows Server 2019
16 4 (0.36%) SUSE
16 4 (0.36%) Ubuntu
17 1 (0.089%) Windows XP
Processes & Methodologies
1 403 (35.85%) ITIL
2 201 (17.88%) Problem-Solving
3 147 (13.08%) ITSM
4 133 (11.83%) Service Management
5 117 (10.41%) Incident Management
6 73 (6.49%) Agile Software Development
7 72 (6.41%) Service Delivery
7 72 (6.41%) Time Management
8 58 (5.16%) Root Cause Analysis
9 49 (4.36%) Continuous Improvement
9 49 (4.36%) Stakeholder Management
10 48 (4.27%) Business Analysis
10 48 (4.27%) Mobile Device Management
11 43 (3.83%) Problem Management
12 42 (3.74%) Mentoring
13 39 (3.47%) Business Intelligence
14 38 (3.38%) Asset Management
15 35 (3.11%) Analytics
15 35 (3.11%) Computer Science
16 31 (2.76%) Collaborative Working
Programming Languages
1 94 (8.36%) SQL
2 77 (6.85%) PowerShell
3 16 (1.42%) Python
4 9 (0.80%) C
5 7 (0.62%) PHP
6 3 (0.27%) JavaScript
6 3 (0.27%) Ruby
7 2 (0.18%) C#
7 2 (0.18%) Java
7 2 (0.18%) VB
8 1 (0.089%) TypeScript
8 1 (0.089%) VBA
Qualifications
1 63 (5.60%) Degree
1 63 (5.60%) Security Cleared
2 48 (4.27%) SC Cleared
3 46 (4.09%) Microsoft Certification
4 41 (3.65%) A+ Certification
5 25 (2.22%) MCSA
6 24 (2.14%) MCSE
7 22 (1.96%) CCNA
7 22 (1.96%) Cisco Certification
8 19 (1.69%) MCP
9 16 (1.42%) CCA
9 16 (1.42%) Citrix Certification
9 16 (1.42%) ITIL Certification
9 16 (1.42%) Network+ Certification
10 13 (1.16%) IIBA
10 13 (1.16%) PMI Certification
11 12 (1.07%) ISEB
12 11 (0.98%) ISTQB
12 11 (0.98%) MOS
13 10 (0.89%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 253 (22.51%) SLA
2 58 (5.16%) GDPR
3 25 (2.22%) QA
4 9 (0.80%) PMO
5 5 (0.44%) Accessibility
6 4 (0.36%) PCI DSS
7 3 (0.27%) ISO/IEC 27001
8 2 (0.18%) Data Quality
8 2 (0.18%) IFRS
9 1 (0.089%) GLP
9 1 (0.089%) ISO 22301
9 1 (0.089%) ISO 9001
System Software
1 400 (35.59%) Active Directory
2 38 (3.38%) VMware Infrastructure
3 27 (2.40%) Hyper-V
4 13 (1.16%) Virtual Machines
5 9 (0.80%) XenApp
6 7 (0.62%) BitLocker
7 5 (0.44%) KVM
7 5 (0.44%) Virtual Desktop
7 5 (0.44%) VMware ESXi
7 5 (0.44%) vSphere
8 4 (0.36%) XenDesktop
9 1 (0.089%) Citrix Hypervisor
9 1 (0.089%) Microsoft Virtual Server
9 1 (0.089%) Virtual Servers
9 1 (0.089%) VMware Workstation
Systems Management
1 117 (10.41%) SCCM
2 90 (8.01%) Microsoft Intune
3 26 (2.31%) Jamf Pro
4 24 (2.14%) WSUS
5 6 (0.53%) Ansible
6 4 (0.36%) SCOM
7 2 (0.18%) AirWatch
7 2 (0.18%) Cisco UCCX
7 2 (0.18%) FortiGate
7 2 (0.18%) Opsgenie
8 1 (0.089%) Cisco CUCM
8 1 (0.089%) Control-M
8 1 (0.089%) HP ALM
8 1 (0.089%) HP Quality Center
8 1 (0.089%) Norton AntiVirus
8 1 (0.089%) ServiceCenter
8 1 (0.089%) Single Sign-On
Vendors
1 495 (44.04%) Microsoft
2 103 (9.16%) Citrix
3 93 (8.27%) ServiceNow
4 74 (6.58%) Cisco
5 72 (6.41%) VMware
6 45 (4.00%) Apple
7 37 (3.29%) Adobe
8 32 (2.85%) iManage
9 25 (2.22%) Oracle
10 23 (2.05%) Veeam
11 22 (1.96%) Remedy
12 20 (1.78%) SAP
13 17 (1.51%) Sophos
14 15 (1.33%) CrowdStrike
15 14 (1.25%) Dell
15 14 (1.25%) LexisNexis
15 14 (1.25%) Zscaler
16 13 (1.16%) HP
17 11 (0.98%) Salesforce.com
18 10 (0.89%) Red Hat