The median annual salary for a Service Analyst was £27,500 in advertised job vacancies during the 3 months to 26 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
26 Mar 2017
Same period 2016 Same period 2015
Service Analyst
UK
Rank 253 237 240
Rank change year-on-year -16 +3  
Permanent jobs requiring a Service Analyst 1072 1509 1449
As % of all permanent IT jobs advertised in the UK 1.28% 1.46% 1.36%
As % of the Job Titles category 1.33% 1.51% 1.41%
Number of salaries quoted 889 1277 1241
Median salary £27,500 £28,000 £26,000
Median salary % change year-on-year -1.78% +7.69%  
90% offered a salary of more than £19,500 £19,500 £19,500
10% offered a salary of more than £50,000 £52,500 £50,000
UK excluding London median salary £24,000 £25,000 £23,000
% change year-on-year -4.00% +8.69%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 80799 99610 102835
As % of all permanent IT job vacancies advertised in the UK 96.25% 96.36% 96.62%
Number of salaries quoted 67025 83372 83971
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Service Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Service Analyst in the job title.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst.

Salary trend for Service Analyst in the UK

Service Analyst
Salary Histogram

The salary distribution of IT jobs citing Service Analyst over the 3 months to 26 March 2017.

Salary histogram for Service Analyst in the UK

Service Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK over the 3 months to 26 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -19 1040 £27,500 -1.78% 97
London -9 397 £32,500 -1.51% 26
South East -3 237 £24,500 -10.90% 24
Surrey +54 104 £27,000 +10.20% 5
Yorkshire -10 94 £22,500 -4.25% 10
East of England +27 80 £30,000 - 9
South West +12 68 £25,000 +11.11% 7
City of London +15 66 £35,000 +2.94% 7
North West -41 64 £22,500 -18.18% 7
West Yorkshire +7 62 £23,000 -8.00% 8
West Midlands 0 56 £20,000 -11.11% 10
Leeds +28 55 £24,000 -14.28% 5
Buckinghamshire +6 36 £24,500 -2.00% 5
Berkshire -11 33 £22,500 -47.05% 6
East Midlands -25 33 £21,000 -12.50% 3
Hampshire +26 29 £21,500 +10.25% 3
Milton Keynes +20 29 £24,500 +13.95% 5
Manchester -41 28 £24,750 -11.60% 4
Birmingham -9 27 £19,670 -21.32% 2
Bristol +19 26 £25,000 -0.99% 6
Woking +30 24 £32,500 +25.00%
Cambridgeshire +29 22 £25,800 +17.27% 2
Essex +10 21 £32,500 -48.00%
Wiltshire +18 19 £25,000 +11.11%
West Sussex +12 19 £30,750 +6.03%
Hertfordshire +12 18 £29,250 -2.50% 3
Guildford +17 17 £30,000 +7.14%
Derbyshire +6 17 £21,000 -35.38%
North Yorkshire +4 16 £22,500 +9.75% 1
Cheshire +5 15 £20,000 -20.79% 2

Service Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 26 March 2017, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Analyst in the job title.

1 1008 (47.21%) Windows
2 850 (39.81%) ITIL
3 817 (38.27%) Microsoft
4 787 (36.86%) Active Directory
5 719 (33.68%) MS Office
6 677 (31.71%) Finance
7 552 (25.85%) Windows 7
8 549 (25.71%) MS Excel
9 437 (20.47%) SLA
10 358 (16.77%) Citrix
11 329 (15.41%) Service Management
12 273 (12.79%) MS Exchange
13 226 (10.59%) Windows Server
14 177 (8.29%) Degree
15 175 (8.20%) Service Delivery
15 175 (8.20%) Legal
16 170 (7.96%) VPN
17 169 (7.92%) Incident Management
18 168 (7.87%) Law
19 158 (7.40%) SQL
20 156 (7.31%) Analytical Skills
21 155 (7.26%) Cisco
21 155 (7.26%) Banking
22 134 (6.28%) Business Analysis
23 132 (6.18%) Agile Software Development
24 131 (6.14%) Blackberry
25 129 (6.04%) ITSM
26 128 (6.00%) Windows 8
27 122 (5.71%) Windows 10
28 121 (5.67%) Office 365

Service Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 273 (12.79%) MS Exchange
2 77 (3.61%) Exchange Server 2007
2 77 (3.61%) Exchange Server 2010
3 72 (3.37%) SharePoint
4 63 (2.95%) Blackberry Enterprise Server
5 34 (1.59%) Skype for Business
6 22 (1.03%) Exchange Server 2013
7 14 (0.66%) IBM Notes
8 11 (0.52%) Confluence
9 9 (0.42%) SharePoint 2010
10 8 (0.37%) Exchange Server 2003
11 5 (0.23%) BizTalk Server
11 5 (0.23%) JBoss
12 3 (0.14%) CMS
12 3 (0.14%) IBM Domino
12 3 (0.14%) IIS
12 3 (0.14%) TPMS
13 2 (0.094%) Apache
13 2 (0.094%) GlassFish
13 2 (0.094%) Tomcat
Applications
1 719 (33.68%) MS Office
2 549 (25.71%) MS Excel
3 59 (2.76%) MS PowerPoint
4 26 (1.22%) MS Visio
5 22 (1.03%) MS Project
6 20 (0.94%) Spreadsheet
7 4 (0.19%) Adobe Creative Suite
8 1 (0.047%) Acrobat
8 1 (0.047%) InfoPath
Business Applications
1 18 (0.84%) SAP Oil and Gas
2 7 (0.33%) Dynamics CRM
3 5 (0.23%) Eikon
3 5 (0.23%) Remedy ITSM
4 4 (0.19%) Dynamics AX
4 4 (0.19%) NetSuite
4 4 (0.19%) PeopleSoft HRMS
4 4 (0.19%) Workfront
5 3 (0.14%) JDE OneWorld
5 3 (0.14%) Loan IQ
6 2 (0.094%) Dynamics NAV
6 2 (0.094%) thinkFolio
7 1 (0.047%) Dynamics GP
7 1 (0.047%) FINCAD Analytics
7 1 (0.047%) Maximo
7 1 (0.047%) Movex
7 1 (0.047%) Oracle BPM
7 1 (0.047%) Oracle ERP
7 1 (0.047%) Oracle Payroll
7 1 (0.047%) Summit
Cloud Services
1 121 (5.67%) Office 365
2 39 (1.83%) Mimecast
3 13 (0.61%) Microsoft Azure
4 12 (0.56%) SaaS
5 6 (0.28%) Cloud Computing
6 5 (0.23%) Amazon AWS
7 2 (0.094%) OneDrive
8 1 (0.047%) G Suite
8 1 (0.047%) IaaS
8 1 (0.047%) OpenShift
8 1 (0.047%) Virtual Private Cloud
Communications & Networking
1 170 (7.96%) VPN
2 101 (4.73%) TCP/IP
3 89 (4.17%) LAN
4 85 (3.98%) WAN
5 69 (3.23%) DNS
6 60 (2.81%) DHCP
7 52 (2.44%) VoIP
8 47 (2.20%) Internet
9 34 (1.59%) Remote Desktop
10 31 (1.45%) Wi-Fi
11 29 (1.36%) Firewall
12 23 (1.08%) Skype
13 13 (0.61%) SAN
13 13 (0.61%) Wireless
14 12 (0.56%) Network Security
15 11 (0.52%) LDAP
16 10 (0.47%) VLAN
17 9 (0.42%) Intranet
17 9 (0.42%) PABX
18 8 (0.37%) ADSL
Database & Business Intelligence
1 42 (1.97%) SQL Server
2 18 (0.84%) Relational Database
3 12 (0.56%) MS Access
3 12 (0.56%) SQL Server Reporting Services
4 8 (0.37%) BusinessObjects
5 7 (0.33%) Big Data
5 7 (0.33%) Data Warehouse
6 5 (0.23%) Crystal Reports
6 5 (0.23%) Oracle Reports
7 4 (0.19%) BusinessObjects Business Intelligence
7 4 (0.19%) Oracle BI EE
7 4 (0.19%) SQL Server Integration Services
8 3 (0.14%) MongoDB
8 3 (0.14%) NoSQL
8 3 (0.14%) PostgreSQL
8 3 (0.14%) SQL Server 2012
9 2 (0.094%) Power BI
10 1 (0.047%) Cloudera CDH
10 1 (0.047%) Oracle Database
10 1 (0.047%) SQL Server 2008
Development Applications
1 43 (2.01%) JIRA
2 18 (0.84%) Selenium
3 13 (0.61%) SoapUI
4 9 (0.42%) JUnit
5 7 (0.33%) Jenkins
5 7 (0.33%) NUnit
5 7 (0.33%) SpecFlow
5 7 (0.33%) Team Foundation Server
5 7 (0.33%) TestNG
6 6 (0.28%) Cucumber
7 4 (0.19%) Grunt
7 4 (0.19%) gulp
7 4 (0.19%) jspm
7 4 (0.19%) TeamCity
8 3 (0.14%) Selenium IDE
9 2 (0.094%) Bugzilla
9 2 (0.094%) HP UFT
10 1 (0.047%) Rational Rose
10 1 (0.047%) RequisitePro
10 1 (0.047%) Visual Studio
General
1 677 (31.71%) Finance
2 175 (8.20%) Legal
3 168 (7.87%) Law
4 155 (7.26%) Banking
5 67 (3.14%) Telecoms
6 63 (2.95%) Retail
7 54 (2.53%) Marketing
8 53 (2.48%) Back Office
9 44 (2.06%) German Language
10 33 (1.55%) Manufacturing
11 31 (1.45%) French Language
12 26 (1.22%) Front Office
12 26 (1.22%) Investment Banking
13 22 (1.03%) Publishing
14 20 (0.94%) Advertising
15 19 (0.89%) Spanish Language
16 18 (0.84%) Electronics
17 16 (0.75%) Billing
17 16 (0.75%) Financial Institution
18 9 (0.42%) Dutch Language
Libraries, Frameworks & Software Standards
1 28 (1.31%) .NET
2 19 (0.89%) HTML
3 18 (0.84%) Web Services
4 15 (0.70%) ASP.NET
5 12 (0.56%) CSS
5 12 (0.56%) HTML5
5 12 (0.56%) REST
6 10 (0.47%) CSS3
6 10 (0.47%) XML
7 9 (0.42%) ASP.NET Web API
8 8 (0.37%) jQuery
9 6 (0.28%) AngularJS
10 5 (0.23%) Software Packaging
11 4 (0.19%) .NET Framework
11 4 (0.19%) COM
11 4 (0.19%) Entity Framework
11 4 (0.19%) XSLT
12 3 (0.14%) Middleware
12 3 (0.14%) SOAP
12 3 (0.14%) XSD
Miscellaneous
1 156 (7.31%) Analytical Skills
2 131 (6.14%) Blackberry
3 61 (2.86%) Management Information System
4 55 (2.58%) iPhone
5 36 (1.69%) Video Conferencing
6 34 (1.59%) iPad
7 28 (1.31%) User Experience
8 25 (1.17%) Computer Science
8 25 (1.17%) Fintech
8 25 (1.17%) Smartphone
9 24 (1.12%) Data Centre
10 18 (0.84%) Client/Server
11 15 (0.70%) Virtual Team
12 14 (0.66%) Fat Client
12 14 (0.66%) Foreign Exchange (FX)
12 14 (0.66%) Thin Client
13 12 (0.56%) Chip and PIN
13 12 (0.56%) Fixed Income
13 12 (0.56%) NHS
14 10 (0.47%) Enterprise Software
Operating Systems
1 1008 (47.21%) Windows
2 552 (25.85%) Windows 7
3 226 (10.59%) Windows Server
4 128 (6.00%) Windows 8
5 122 (5.71%) Windows 10
6 91 (4.26%) Windows Server 2008
7 75 (3.51%) Windows Server 2012
8 65 (3.04%) Windows XP
9 60 (2.81%) Linux
10 45 (2.11%) Android
11 32 (1.50%) Unix
12 30 (1.41%) Windows Server 2003
13 28 (1.31%) Mac OS X
14 27 (1.26%) Apple iOS
15 13 (0.61%) Mac OS
16 7 (0.33%) Windows Vista
17 6 (0.28%) Windows Phone
18 5 (0.23%) AIX
18 5 (0.23%) Solaris
19 3 (0.14%) Windows NT
Processes & Methodologies
1 850 (39.81%) ITIL
2 329 (15.41%) Service Management
3 175 (8.20%) Service Delivery
4 169 (7.92%) Incident Management
5 134 (6.28%) Business Analysis
6 132 (6.18%) Agile Software Development
7 129 (6.04%) ITSM
8 115 (5.39%) ITIL V3
9 113 (5.29%) Project Management
10 99 (4.64%) Problem Management
11 95 (4.45%) Ticket Management
12 85 (3.98%) Change Management
13 74 (3.47%) Asset Management
14 72 (3.37%) Stakeholder Management
15 67 (3.14%) Time Management
16 63 (2.95%) SDLC
17 60 (2.81%) Document Management
18 52 (2.44%) Continuous Improvement
19 47 (2.20%) Virtual Environments
20 46 (2.15%) Case Management
Programming Languages
1 158 (7.40%) SQL
2 37 (1.73%) C#
3 32 (1.50%) C
4 24 (1.12%) Java
5 18 (0.84%) Python
6 15 (0.70%) VBA
7 13 (0.61%) PowerShell
8 11 (0.52%) C++
9 10 (0.47%) JavaScript
10 8 (0.37%) PL/SQL
11 5 (0.23%) T-SQL
12 4 (0.19%) VB
13 3 (0.14%) R
13 3 (0.14%) Tcl
13 3 (0.14%) XPath
14 1 (0.047%) COBOL
14 1 (0.047%) MATLAB
14 1 (0.047%) Perl
14 1 (0.047%) PHP
14 1 (0.047%) Shell Script
Qualifications
1 177 (8.29%) Degree
2 109 (5.11%) Microsoft Certification
3 97 (4.54%) ITIL Certification
4 59 (2.76%) ISEB
5 49 (2.30%) Security Cleared
6 45 (2.11%) MCP
7 36 (1.69%) MCSE
8 34 (1.59%) SC Cleared
9 32 (1.50%) MCDST
10 29 (1.36%) Cisco Certification
10 29 (1.36%) MOS
11 28 (1.31%) ISTQB
12 26 (1.22%) MCSA
13 21 (0.98%) CCNA
14 18 (0.84%) ITIL Foundation Certificate
15 17 (0.80%) MCITP
16 14 (0.66%) IIBA
17 13 (0.61%) A+ Certification
18 11 (0.52%) CBAP
18 11 (0.52%) HND
Quality Assurance & Compliance
1 437 (20.47%) SLA
2 48 (2.25%) QA
3 38 (1.78%) PMO
4 17 (0.80%) Sarbanes-Oxley
5 13 (0.61%) Data Quality
6 10 (0.47%) ISO 9001
7 8 (0.37%) ISO/IEC 27001
8 4 (0.19%) MiFID
9 3 (0.14%) EMIR
9 3 (0.14%) SEPA
10 2 (0.094%) COBIT
10 2 (0.094%) Dodd-Frank
10 2 (0.094%) PMBOK
11 1 (0.047%) 21 CFR Part 11
11 1 (0.047%) Disclosure Scotland
11 1 (0.047%) GAMP
11 1 (0.047%) ISO22301
System Software
1 787 (36.86%) Active Directory
2 59 (2.76%) XenApp
3 50 (2.34%) VMware Infrastructure
4 31 (1.45%) Hyper-V
5 25 (1.17%) XenDesktop
6 17 (0.80%) Virtual Servers
7 8 (0.37%) Microsoft App-V
7 8 (0.37%) Terminal Services
8 7 (0.33%) BlackBerry Internet Service
9 5 (0.23%) IMail Server
9 5 (0.23%) vSphere
10 4 (0.19%) KVM
10 4 (0.19%) Terminal Server
11 3 (0.14%) RACF
12 2 (0.094%) UAG
12 2 (0.094%) VMware Server
12 2 (0.094%) VMware Workstation
13 1 (0.047%) Docker
13 1 (0.047%) HDFS
13 1 (0.047%) vCloud
Systems Management
1 91 (4.26%) SCCM
2 11 (0.52%) AirWatch
2 11 (0.52%) SCOM
3 9 (0.42%) XenMobile
4 8 (0.37%) RSA Archer
4 8 (0.37%) SCOrch
4 8 (0.37%) Systems Management Server (SMS)
5 7 (0.33%) HP Quality Center
6 6 (0.28%) DameWare
7 5 (0.23%) Backup Exec
7 5 (0.23%) FortiGate
7 5 (0.23%) Nagios
7 5 (0.23%) ServiceCenter
8 3 (0.14%) OpenView
8 3 (0.14%) OVSD
9 2 (0.094%) Microsoft Data Protection Manager
9 2 (0.094%) Opsview
9 2 (0.094%) WSUS
10 1 (0.047%) Hadoop YARN
10 1 (0.047%) Jamf Pro
Vendors
1 817 (38.27%) Microsoft
2 358 (16.77%) Citrix
3 155 (7.26%) Cisco
4 100 (4.68%) VMware
5 61 (2.86%) iManage
6 57 (2.67%) HP
7 55 (2.58%) Apple
8 53 (2.48%) SAP
8 53 (2.48%) ServiceNow
9 47 (2.20%) Remedy
10 44 (2.06%) Mitel
11 36 (1.69%) Bomgar
12 33 (1.55%) LANDesk
13 32 (1.50%) Oracle
14 21 (0.98%) Avaya
14 21 (0.98%) Bloomberg
15 20 (0.94%) Reuters
16 19 (0.89%) Symantec
17 18 (0.84%) IBM
18 17 (0.80%) Dell
City, London
Harrington Starr
Salary: £25000 - £35000 per annum
Posted: Yesterday
Reading, Berkshire
Colston Consulting
Salary: £24000 - £26000 per annum, Benefits Benefits
Posted: 2 days ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £20000 - £25000 per annum + Excellent Benefits
Posted: 3 days ago
West London
CPS Group UK
Salary: £28000 - £30000 per annum + competitive bonus package
Posted: 2 days ago
Kent
Aesica Pharmaceuticals
Salary: Competitive
Posted: 2 days ago
Brighouse, West Yorkshire
Fruition IT Resources Limited
Salary: £18000 - £20000 per annum
Posted: 2 days ago
London
Spencer Rose
Salary: Up to £25,000 per annum
Posted: 5 days ago
Cambridge, Cambridgeshire
Tec Partners
Salary: £20000.00 - £26000.00 per annum
Posted: 3 days ago
Alderley Edge, Cheshire
Hiring People
Salary: Competitive salary
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Plan-net
Salary: Unspecified Competitive rate
Posted: 3 days ago
Bristol, Avon
Harvey Nash plc
Salary: £25000 - £27000 per annum
Posted: 3 days ago
Farnham, Surrey
Redrock Consulting Ltd
Salary: £16000 - £28000 per annum + training, progression
Posted: 5 days ago
Bridgend, Mid Glamorgan
South Wales Police
Salary: From £27,246 to £31,620 per annum
Posted: 2 days ago
London
Marcus Donald People
Salary: £30000 - £35000 per annum
Posted: 2 days ago
Castleford, West Yorkshire
Davanti Solutions
Salary: From £15,000 to £16,000 per annum
Posted: 5 days ago
Burton-On-Trent, Staffordshire
ReThink Recruitment
Salary: £22000.00 - £24000.00 per annum + benefits
Posted: 6 days ago
London
Plan-net
Salary: Unspecified Competitive rate
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Go IT Recruitment Ltd
Salary: From £16,000 to £18,000 per annum + excellent benefits
Posted: 2 days ago
City, London
Premier IT
Salary: £24000 - £30000 per annum
Posted: 3 days ago
Farnham, Surrey
Redrock Consulting Ltd
Salary: £24000 - £30000 per annum + Training, Progression
Posted: 5 days ago
Cardiff, South Glamorgan
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £21000.00 per annum + Benefits
Posted: 4 days ago
Milton Keynes, Buckinghamshire
Plan-net
Salary: Competitive rate
Posted: 4 days ago
Sandy, Bedfordshire
Harvey Nash plc
Salary: £35000 - £45000 per annum
Posted: 2 days ago
Bournemouth, Dorset
Team Jobs
Salary: From £22,000 to £22,000 per annum 25days hols,pension,private medical
Posted: 5 days ago
Knaresborough, North Yorkshire
Senitor Associates
Salary: £23000 - £30000 per annum
Posted: 3 days ago
Wilmslow, Cheshire
Sanderson
Salary: £18000 - £21000 per annum
Posted: 5 days ago
Bristol, Avon
Bluetownonline
Posted: 3 days ago
Coventry, West Midlands (County)
QUANTICA
Salary: £19000 per annum + benefits
Posted: 2 days ago
Leeds, West Yorkshire
Mortimer Spinks
Posted: 4 days ago
London
Digitech Resourcing Ltd
Salary: From £30,000 to £35,000 per annum
Posted: 6 days ago