Period
to 23 August 2017

The median annual salary for a Service Analyst was £27,000 in advertised job vacancies during the 6 months to 23 August 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
UK
6 months to
23 Aug 2017
Same period 2016 Same period 2015
Rank 277 234 257
Rank change year-on-year -43 +23 +8
Permanent jobs requiring a Service Analyst 2176 2852 2799
As % of all permanent IT jobs advertised in the UK 1.24% 1.45% 1.29%
As % of the Job Titles category 1.29% 1.50% 1.34%
Number of salaries quoted 1611 2445 2432
UK median annual salary £27,000 £27,500 £27,500
Median salary % change year-on-year -1.82% - +1.85%
10th Percentile £18,750 £19,000 £19,000
90th Percentile £52,500 £50,000 £55,000
UK excluding London median annual salary £23,500 £24,000 £24,000
% change year-on-year -2.08% - +2.13%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 168714 189810 208926
% of permanent IT jobs with a recognized job title 95.87% 96.47% 96.46%
Number of salaries quoted 135862 159661 172073
UK median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £27,500 £26,750 £26,250
90th Percentile £78,000 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst.

Salary trend for Service Analyst in the UK

Service Analyst
Salary Histogram

The salary distribution of IT jobs citing Service Analyst over the 6 months to 23 August 2017.

Salary histogram for Service Analyst in the UK

Service Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK over the 6 months to 23 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -34 2098 £27,000 -1.82% 94
UK excluding London -32 1234 £23,500 -2.08% 69
London -35 910 £32,500 +3.17% 29
South East +22 478 £23,500 -6.00% 16
North of England -25 324 £22,500 - 27
Yorkshire -34 166 £23,000 +2.22% 13
Midlands -78 143 £21,000 -14.29% 10
South West +21 138 £25,500 +13.33% 4
North West -26 122 £22,000 -8.33% 9
East of England -60 105 £26,000 +4.00% 8
West Midlands -52 96 £22,250 -11.00% 7
East Midlands -56 47 £20,000 -16.67% 3
North East +39 36 £21,500 +2.38% 5
Wales -14 28 £40,000 +90.48%
Scotland +10 27 £35,000 +47.37% 4
Northern Ireland -14 2 £21,750 -45.63%

Service Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 August 2017, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Analyst in the job title.

1 975 (44.81%) Windows
2 817 (37.55%) Finance
3 771 (35.43%) ITIL
4 745 (34.24%) Microsoft
5 720 (33.09%) Active Directory
6 629 (28.91%) Microsoft Office
7 443 (20.36%) Windows 7
8 419 (19.26%) SLA
9 357 (16.41%) Citrix
10 306 (14.06%) Analytical Skills
11 295 (13.56%) Banking
12 261 (11.99%) Service Management
13 252 (11.58%) MS Exchange
14 228 (10.48%) Business Analysis
15 223 (10.25%) Retail
16 219 (10.06%) Office 365
17 217 (9.97%) SQL
18 203 (9.33%) Windows Server
19 196 (9.01%) Wealth Management
20 192 (8.82%) Project Management
20 192 (8.82%) Degree
21 191 (8.78%) Asset Management
22 184 (8.46%) VPN
23 174 (8.00%) Agile Software Development
24 158 (7.26%) Investment Banking
25 156 (7.17%) Microsoft Certification
26 151 (6.94%) Retail Banking
27 148 (6.80%) Legal
28 143 (6.57%) Service Delivery
29 139 (6.39%) Microsoft Excel

Service Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 252 (11.58%) MS Exchange
2 68 (3.13%) Exchange Server 2010
3 59 (2.71%) Exchange Server 2007
4 58 (2.67%) Blackberry Enterprise Server
5 47 (2.16%) Skype for Business
6 42 (1.93%) SharePoint
7 39 (1.79%) IBM Notes
8 27 (1.24%) Exchange Server 2013
9 16 (0.74%) Tomcat
10 11 (0.51%) Exchange Server 2003
10 11 (0.51%) WebSphere
11 8 (0.37%) IIS
12 7 (0.32%) JBoss
12 7 (0.32%) WebLogic
13 6 (0.28%) Apache
14 5 (0.23%) BizTalk Server
15 4 (0.18%) Confluence
15 4 (0.18%) GlassFish
16 3 (0.14%) SAS
16 3 (0.14%) TPMS
Applications
1 629 (28.91%) Microsoft Office
2 139 (6.39%) Microsoft Excel
3 65 (2.99%) Microsoft PowerPoint
4 35 (1.61%) MS Visio
5 14 (0.64%) Spreadsheet
6 5 (0.23%) Microsoft Project
7 2 (0.092%) AutoCAD
7 2 (0.092%) Revit
7 2 (0.092%) Vectorworks
8 1 (0.046%) Acrobat
8 1 (0.046%) Adobe Creative Suite
8 1 (0.046%) SPSS
Business Applications
1 6 (0.28%) Remedy ITSM
2 5 (0.23%) assyst
2 5 (0.23%) Dynamics CRM
2 5 (0.23%) Eikon
2 5 (0.23%) ION MarketView
3 3 (0.14%) Dynamics NAV
3 3 (0.14%) Workfront
4 2 (0.092%) BASE24
4 2 (0.092%) GoldMine
5 1 (0.046%) Dynamics AX
5 1 (0.046%) Infor M3
5 1 (0.046%) Loan IQ
5 1 (0.046%) SAP ERP
5 1 (0.046%) Summit
5 1 (0.046%) thinkFolio
5 1 (0.046%) VisionPLUS
5 1 (0.046%) WebTrends
Cloud Services
1 219 (10.06%) Office 365
2 41 (1.88%) Microsoft Azure
3 21 (0.97%) SaaS
4 19 (0.87%) Amazon AWS
5 8 (0.37%) Cloud Computing
6 4 (0.18%) Azure Active Directory
6 4 (0.18%) BrowserStack
6 4 (0.18%) Mimecast
6 4 (0.18%) OpenShift
6 4 (0.18%) PaaS
7 3 (0.14%) G Suite
7 3 (0.14%) IaaS
7 3 (0.14%) OneDrive
8 1 (0.046%) Adobe Creative Cloud
8 1 (0.046%) Virtual Private Cloud
Communications & Networking
1 184 (8.46%) VPN
2 130 (5.97%) TCP/IP
3 117 (5.38%) LAN
4 115 (5.28%) WAN
5 107 (4.92%) DNS
6 80 (3.68%) DHCP
7 77 (3.54%) Firewall
8 50 (2.30%) Internet
9 48 (2.21%) VoIP
10 29 (1.33%) Skype
11 25 (1.15%) Remote Desktop
12 22 (1.01%) Network Security
13 18 (0.83%) Wi-Fi
14 17 (0.78%) FTP
15 16 (0.74%) Broadband
16 15 (0.69%) IP Telephony
16 15 (0.69%) MPLS
17 14 (0.64%) VLAN
18 13 (0.60%) PBX
18 13 (0.60%) Unicast
Database & Business Intelligence
1 71 (3.26%) SQL Server
2 20 (0.92%) SQL Server Reporting Services
3 14 (0.64%) Data Warehouse
3 14 (0.64%) SQL Server Integration Services
4 13 (0.60%) Relational Database
5 11 (0.51%) BusinessObjects
6 9 (0.41%) Big Data
7 7 (0.32%) PostgreSQL
8 6 (0.28%) Data Mining
9 5 (0.23%) Blockchain
9 5 (0.23%) Crystal Reports
9 5 (0.23%) Geospatial Data
9 5 (0.23%) GIS
9 5 (0.23%) MongoDB
9 5 (0.23%) SQL Server 2008
9 5 (0.23%) SQL Server 2012
9 5 (0.23%) SQL Server Analysis Services
10 4 (0.18%) NoSQL
11 3 (0.14%) MS Access
11 3 (0.14%) QlikView
Development Applications
1 53 (2.44%) JIRA
2 22 (1.01%) Selenium
3 15 (0.69%) Team Foundation Server
4 13 (0.60%) SoapUI
5 8 (0.37%) Cucumber
6 4 (0.18%) Jenkins
7 3 (0.14%) Bugzilla
7 3 (0.14%) JUnit
8 2 (0.092%) Axure RP
9 1 (0.046%) FitNesse
9 1 (0.046%) JMeter
9 1 (0.046%) Maven
9 1 (0.046%) MSTest
9 1 (0.046%) NUnit
9 1 (0.046%) Octopus Deploy
9 1 (0.046%) RequisitePro
9 1 (0.046%) TeamCity
9 1 (0.046%) Toad
9 1 (0.046%) WebDriver
General
1 817 (37.55%) Finance
2 295 (13.56%) Banking
3 223 (10.25%) Retail
4 158 (7.26%) Investment Banking
5 151 (6.94%) Retail Banking
6 148 (6.80%) Legal
7 92 (4.23%) Law
8 78 (3.58%) Back Office
9 61 (2.80%) Telecoms
10 57 (2.62%) Marketing
11 56 (2.57%) Front Office
12 34 (1.56%) Manufacturing
13 28 (1.29%) Publishing
14 27 (1.24%) Electronics
14 27 (1.24%) International Banking
15 23 (1.06%) Financial Institution
16 19 (0.87%) Advertising
16 19 (0.87%) German Language
17 15 (0.69%) French Language
18 11 (0.51%) Spanish Language
Libraries, Frameworks & Software Standards
1 45 (2.07%) .NET
2 29 (1.33%) XML
3 28 (1.29%) REST
4 16 (0.74%) ASP.NET
4 16 (0.74%) jQuery
5 15 (0.69%) Web Services
6 8 (0.37%) HTML
6 8 (0.37%) J2EE
6 8 (0.37%) SOAP
7 7 (0.32%) CSS
8 6 (0.28%) COM
8 6 (0.28%) HTML5
8 6 (0.28%) Middleware
8 6 (0.28%) WebSphere MQ
9 5 (0.23%) AngularJS
9 5 (0.23%) ASP.NET Web API
9 5 (0.23%) CSS3
10 4 (0.18%) JSON
10 4 (0.18%) Oracle Fusion
11 2 (0.092%) XSD
Miscellaneous
1 306 (14.06%) Analytical Skills
2 89 (4.09%) Blackberry
3 76 (3.49%) Driving Licence
4 64 (2.94%) Management Information System
5 54 (2.48%) Computer Science
6 47 (2.16%) iPhone
7 37 (1.70%) Data Centre
8 32 (1.47%) Derivative
8 32 (1.47%) Equities
8 32 (1.47%) Fintech
9 29 (1.33%) Smartphone
10 28 (1.29%) iPad
10 28 (1.29%) Video Conferencing
11 21 (0.97%) User Experience
12 20 (0.92%) Client/Server
13 14 (0.64%) Fat Client
13 14 (0.64%) Thin Client
14 12 (0.55%) NHS
15 11 (0.51%) Foreign Exchange (FX)
15 11 (0.51%) Handset
Operating Systems
1 975 (44.81%) Windows
2 443 (20.36%) Windows 7
3 203 (9.33%) Windows Server
4 112 (5.15%) Windows 8
5 109 (5.01%) Windows 10
6 99 (4.55%) Windows Server 2008
7 93 (4.27%) Windows Server 2012
8 78 (3.58%) Windows XP
9 74 (3.40%) Unix
10 69 (3.17%) Linux
11 44 (2.02%) Android
12 37 (1.70%) Mac OS X
13 29 (1.33%) Windows Server 2003
14 24 (1.10%) Apple iOS
15 11 (0.51%) Mac OS
16 10 (0.46%) Windows Vista
17 7 (0.32%) Solaris
18 6 (0.28%) Windows 2000
19 5 (0.23%) AIX
19 5 (0.23%) CentOS
Processes & Methodologies
1 771 (35.43%) ITIL
2 261 (11.99%) Service Management
3 228 (10.48%) Business Analysis
4 196 (9.01%) Wealth Management
5 192 (8.82%) Project Management
6 191 (8.78%) Asset Management
7 174 (8.00%) Agile Software Development
8 143 (6.57%) Service Delivery
9 135 (6.20%) SDLC
10 129 (5.93%) Incident Management
11 105 (4.83%) Change Management
12 100 (4.60%) ITSM
12 100 (4.60%) Ticket Management
13 75 (3.45%) ITIL V3
14 72 (3.31%) Continuous Improvement
14 72 (3.31%) Problem Management
14 72 (3.31%) Translating Business Requirements
15 66 (3.03%) Scrum
16 62 (2.85%) Stakeholder Management
17 61 (2.80%) Time Management
Programming Languages
1 217 (9.97%) SQL
2 41 (1.88%) Java
3 40 (1.84%) C#
4 36 (1.65%) Python
5 22 (1.01%) T-SQL
6 21 (0.97%) PowerShell
7 17 (0.78%) C++
8 16 (0.74%) C
9 13 (0.60%) Tcl
10 10 (0.46%) PL/SQL
10 10 (0.46%) R
11 9 (0.41%) Perl
11 9 (0.41%) VBA
12 7 (0.32%) VB
13 6 (0.28%) VBScript
14 3 (0.14%) Bash Shell
15 2 (0.092%) MATLAB
15 2 (0.092%) Shell Script
16 1 (0.046%) JavaScript
16 1 (0.046%) XPath
Qualifications
1 192 (8.82%) Degree
2 156 (7.17%) Microsoft Certification
3 95 (4.37%) MCP
4 76 (3.49%) ITIL Certification
5 70 (3.22%) Security Cleared
6 57 (2.62%) ISEB
7 55 (2.53%) SC Cleared
8 51 (2.34%) MCDST
8 51 (2.34%) MCSE
9 32 (1.47%) MCITP
10 31 (1.42%) A+ Certification
11 29 (1.33%) Computer Science Degree
12 28 (1.29%) ITIL Foundation Certificate
13 27 (1.24%) DV Cleared
13 27 (1.24%) MCTS
14 24 (1.10%) HND
14 24 (1.10%) MCSA
15 23 (1.06%) Cisco Certification
16 22 (1.01%) CCNA
17 21 (0.97%) ISTQB
Quality Assurance & Compliance
1 419 (19.26%) SLA
2 79 (3.63%) QA
3 39 (1.79%) ISO/IEC 20000
4 24 (1.10%) ISO 9001
5 16 (0.74%) PMO
6 15 (0.69%) ISO/IEC 27001
6 15 (0.69%) MiFID
7 13 (0.60%) Dodd-Frank
8 11 (0.51%) BS25999
9 9 (0.41%) Sarbanes-Oxley
10 7 (0.32%) Data Quality
11 4 (0.18%) COBIT
12 3 (0.14%) PMBOK
13 2 (0.092%) EMIR
14 1 (0.046%) 21 CFR Part 11
14 1 (0.046%) GAMP
14 1 (0.046%) ISO 20022
14 1 (0.046%) PCI DSS
System Software
1 720 (33.09%) Active Directory
2 64 (2.94%) VMware Infrastructure
3 45 (2.07%) XenApp
4 44 (2.02%) Hyper-V
5 9 (0.41%) VMware Workstation
6 7 (0.32%) Terminal Services
6 7 (0.32%) Virtual Desktop
6 7 (0.32%) XenDesktop
7 6 (0.28%) Citrix Presentation Server
7 6 (0.28%) Microsoft Virtual Server
7 6 (0.28%) Virtual Servers
7 6 (0.28%) vSphere
8 3 (0.14%) VMware ESXi
9 2 (0.092%) Docker
9 2 (0.092%) KVM
9 2 (0.092%) Virtual Machines
9 2 (0.092%) VMware Server
10 1 (0.046%) BlackBerry Internet Service
10 1 (0.046%) HDFS
10 1 (0.046%) Terminal Server
Systems Management
1 85 (3.91%) SCCM
2 16 (0.74%) Systems Management Server (SMS)
3 11 (0.51%) WSUS
4 10 (0.46%) Norton AntiVirus
5 9 (0.41%) HP Quality Center
6 6 (0.28%) Microsoft Intune
6 6 (0.28%) SCOM
7 5 (0.23%) Control-M
7 5 (0.23%) Microsoft Data Protection Manager
8 3 (0.14%) DameWare
8 3 (0.14%) Jamf Pro
8 3 (0.14%) NetBackup
9 2 (0.092%) AirWatch
9 2 (0.092%) FortiGate
9 2 (0.092%) HP Data Protector
9 2 (0.092%) SCOrch
9 2 (0.092%) SCSM
10 1 (0.046%) EMC NetWorker
10 1 (0.046%) SCVMM
10 1 (0.046%) ServiceCenter
Vendors
1 745 (34.24%) Microsoft
2 357 (16.41%) Citrix
3 126 (5.79%) VMware
4 84 (3.86%) Cisco
5 58 (2.67%) Apple
6 52 (2.39%) ServiceNow
7 47 (2.16%) SAP
8 46 (2.11%) Remedy
9 41 (1.88%) iManage
10 37 (1.70%) Lotus
11 31 (1.42%) HP
11 31 (1.42%) Oracle
12 30 (1.38%) LANDesk
13 28 (1.29%) IBM
14 27 (1.24%) Bloomberg
15 23 (1.06%) CheckPoint
16 22 (1.01%) Google
17 21 (0.97%) Dell
18 18 (0.83%) Sun
19 17 (0.78%) SolarWinds