Service Analyst Job Trends

Service Analyst
UK

The median Service Analyst salary in the UK is £30,500 per year, according to job vacancies posted during the 6 months leading to 20 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
20 Jan 2026
Same period 2025 Same period 2024
Rank 324 272 309
Rank change year-on-year -52 +37 -12
Permanent jobs requiring a Service Analyst 375 586 569
As % of all permanent jobs in the UK 0.61% 1.11% 0.94%
As % of the Job Titles category 0.68% 1.20% 0.99%
Number of salaries quoted 140 284 475
10th Percentile £24,975 £24,000 £21,425
25th Percentile £27,500 £25,750 £24,150
Median annual salary (50th Percentile) £30,500 £30,000 £27,500
Median % change year-on-year +1.67% +9.09% -8.33%
75th Percentile £39,813 £38,750 £37,125
90th Percentile £45,097 £51,750 £45,000
UK excluding London median annual salary £29,500 £28,000 £26,500
% change year-on-year +5.36% +5.66% -

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 55,541 49,002 57,717
% of permanent jobs with a recognized job title 90.82% 92.63% 95.20%
Number of salaries quoted 34,360 25,280 44,689
10th Percentile £28,697 £33,500 £30,000
25th Percentile £37,500 £45,000 £40,988
Median annual salary (50th Percentile) £55,000 £60,000 £57,000
Median % change year-on-year -8.33% +5.26% -5.00%
75th Percentile £75,000 £78,750 £75,000
90th Percentile £95,000 £98,272 £95,000
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% -5.04%

Service Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Service Analyst' in the job title relative to all permanent IT jobs advertised.

Service Analyst job vacancy trend in the UK

Service Analyst
Salary Trend

Salary distribution trend for Service Analyst job vacancies in the UK.

Salary distribution trend for Service Analyst job vacancies in the UK

Service Analyst
Salary Histogram

Salary distribution for jobs citing Service Analyst over the 6 months to 20 January 2026.

Salary histogram for Service Analyst in the UK

Service Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK over the 6 months to 20 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -63 298 £31,000 +3.33% 61
UK excluding London -61 251 £29,500 +5.36% 69
Work from Home +47 191 £29,500 -1.67% 19
South East +86 99 £29,500 - 21
London +9 84 £37,500 -6.25% 11
North of England -90 39 £32,500 +20.37% 14
Northern Ireland +24 35 - -
Scotland -12 22 £37,500 +38.89% 5
North West -38 22 £30,000 +6.19% 8
Midlands -18 20 £30,000 +5.26% 15
Yorkshire -54 15 £32,500 +35.42% 4
South West -65 15 £36,500 +21.67% 4
East Midlands -31 14 £30,000 +20.00% 6
East of England -7 12 £28,000 +1.72% 6
Wales -2 9 £26,000 -7.14% 5
West Midlands +7 6 £34,500 -6.76% 9
North East +4 2 £32,250 +17.27% 2

Service Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 20 January 2026, Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Service Analyst in the job title.

1 239 (63.73%) Microsoft 365
2 214 (57.07%) ITIL
3 208 (55.47%) Customer Service
3 208 (55.47%) Microsoft
4 184 (49.07%) ITSM
5 179 (47.73%) Microsoft Office
6 172 (45.87%) ServiceNow
7 146 (38.93%) Microsoft Certification
8 143 (38.13%) MCSE
9 139 (37.07%) AWS
9 139 (37.07%) AWS Certification
10 126 (33.60%) Degree
11 118 (31.47%) Performance Metrics
12 117 (31.20%) QA
13 95 (25.33%) Windows
14 76 (20.27%) Active Directory
15 46 (12.27%) Continuous Improvement
16 38 (10.13%) Mentoring
17 33 (8.80%) SLA
18 32 (8.53%) Incident Management
19 31 (8.27%) Problem-Solving
20 29 (7.73%) A+ Certification
20 29 (7.73%) Azure
20 29 (7.73%) Service Management
20 29 (7.73%) Windows 10
21 28 (7.47%) SCCM
22 27 (7.20%) Remote Desktop
23 26 (6.93%) VMware
23 26 (6.93%) VMware Infrastructure
24 25 (6.67%) Android

Service Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 20 (5.33%) SharePoint
2 9 (2.40%) Microsoft Exchange
3 1 (0.27%) HCL Notes
3 1 (0.27%) IIS
3 1 (0.27%) SAS
3 1 (0.27%) Skype for Business
Applications
1 179 (47.73%) Microsoft Office
2 4 (1.07%) Microsoft Excel
3 2 (0.53%) Microsoft PowerPoint
4 1 (0.27%) MS Visio
Business Applications
1 3 (0.80%) Remedy ITSM
2 2 (0.53%) Sage X3
3 1 (0.27%) assyst
3 1 (0.27%) Oracle EBS
Cloud Services
1 239 (63.73%) Microsoft 365
2 139 (37.07%) AWS
3 29 (7.73%) Azure
4 10 (2.67%) Mimecast
5 9 (2.40%) Power Platform
6 8 (2.13%) SaaS
7 6 (1.60%) Cloud Computing
7 6 (1.60%) Entra ID
8 5 (1.33%) PowerApps
9 2 (0.53%) OneDrive
10 1 (0.27%) Azure DevOps
10 1 (0.27%) Azure Monitor
10 1 (0.27%) Azure Sentinel
10 1 (0.27%) IaaS
10 1 (0.27%) PaaS
Communications & Networking
1 27 (7.20%) Remote Desktop
2 10 (2.67%) VPN
3 8 (2.13%) Firewall
4 7 (1.87%) DHCP
4 7 (1.87%) TCP/IP
5 6 (1.60%) DNS
5 6 (1.60%) Wireless
6 5 (1.33%) LAN
7 4 (1.07%) Internet
7 4 (1.07%) WAN
8 2 (0.53%) 4G
8 2 (0.53%) Broadband
9 1 (0.27%) Network Security
9 1 (0.27%) Skype
9 1 (0.27%) WLAN
Database & Business Intelligence
1 4 (1.07%) Power BI
2 2 (0.53%) Tableau
3 1 (0.27%) Metadata
3 1 (0.27%) Oracle Database
Development Applications
1 7 (1.87%) JIRA
2 1 (0.27%) ER Studio
2 1 (0.27%) Git
General
1 211 (56.27%) Social Skills
2 155 (41.33%) French Language
3 123 (32.80%) Swedish Language
4 46 (12.27%) Finance
5 18 (4.80%) Documentation Skills
6 17 (4.53%) Analytical Skills
7 16 (4.27%) Organisational Skills
8 15 (4.00%) Law
9 10 (2.67%) Legal
10 8 (2.13%) Inclusion and Diversity
10 8 (2.13%) Retail
11 7 (1.87%) Public Sector
12 4 (1.07%) Back Office
12 4 (1.07%) Banking
12 4 (1.07%) Influencing Skills
12 4 (1.07%) Manufacturing
13 3 (0.80%) Police
13 3 (0.80%) Telecoms
14 2 (0.53%) Marketing
15 1 (0.27%) German Language
Libraries, Frameworks & Software Standards
1 6 (1.60%) EDI
2 1 (0.27%) ADO
2 1 (0.27%) Web Services
Miscellaneous
1 14 (3.73%) Onboarding
2 10 (2.67%) Management Information System
3 7 (1.87%) Self-Motivation
4 5 (1.33%) Data Centre
4 5 (1.33%) Driving Licence
5 4 (1.07%) Analytical Mindset
5 4 (1.07%) CMDB
6 2 (0.53%) Life Science
6 2 (0.53%) NHS
6 2 (0.53%) Renewable Energy
6 2 (0.53%) Security Operations Centre
7 1 (0.27%) Credit Risk
7 1 (0.27%) Derivative
7 1 (0.27%) IVR
7 1 (0.27%) Legacy Systems
7 1 (0.27%) Market Risk
7 1 (0.27%) Product Ownership
7 1 (0.27%) Smartphone
7 1 (0.27%) Sports Betting
7 1 (0.27%) Virtual Team
Operating Systems
1 95 (25.33%) Windows
2 29 (7.73%) Windows 10
3 25 (6.67%) Android
4 20 (5.33%) Apple iOS
5 4 (1.07%) Windows Server
6 1 (0.27%) Mac OS
6 1 (0.27%) Windows 7
6 1 (0.27%) Windows Server 2008
6 1 (0.27%) Windows Server 2012
Processes & Methodologies
1 214 (57.07%) ITIL
2 208 (55.47%) Customer Service
3 184 (49.07%) ITSM
4 118 (31.47%) Performance Metrics
5 46 (12.27%) Continuous Improvement
6 38 (10.13%) Mentoring
7 32 (8.53%) Incident Management
8 31 (8.27%) Problem-Solving
9 29 (7.73%) Service Management
10 25 (6.67%) Business Continuity
11 23 (6.13%) Service Delivery
12 21 (5.60%) Problem Management
13 19 (5.07%) Customer Experience
14 17 (4.53%) Agile
15 15 (4.00%) Coaching
16 13 (3.47%) Change Management
16 13 (3.47%) Ticket Management
17 11 (2.93%) Asset Management
18 10 (2.67%) Creative Thinking
18 10 (2.67%) Service Design
Programming Languages
1 4 (1.07%) SQL
2 3 (0.80%) PowerShell
3 1 (0.27%) Bicep
3 1 (0.27%) C#
3 1 (0.27%) C++
3 1 (0.27%) Java
3 1 (0.27%) Python
3 1 (0.27%) R
Qualifications
1 146 (38.93%) Microsoft Certification
2 143 (38.13%) MCSE
3 139 (37.07%) AWS Certification
4 126 (33.60%) Degree
5 29 (7.73%) A+ Certification
6 8 (2.13%) ITIL Foundation Certificate
7 6 (1.60%) ITIL Certification
8 4 (1.07%) MCP
8 4 (1.07%) MOS
8 4 (1.07%) Security Cleared
9 2 (0.53%) SC Cleared
9 2 (0.53%) SSCP
10 1 (0.27%) Azure Certification
10 1 (0.27%) BPSS Clearance
10 1 (0.27%) CISA
10 1 (0.27%) CISM
10 1 (0.27%) CISSP
10 1 (0.27%) DV Cleared
10 1 (0.27%) MCDST
10 1 (0.27%) Numerate Degree
Quality Assurance & Compliance
1 117 (31.20%) QA
2 33 (8.80%) SLA
3 4 (1.07%) COBIT
4 3 (0.80%) GDPR
5 2 (0.53%) ISO/IEC 27001
5 2 (0.53%) PMO
5 2 (0.53%) Sarbanes-Oxley
6 1 (0.27%) Data Quality
6 1 (0.27%) GRC
6 1 (0.27%) ISO/IEC 20000
6 1 (0.27%) NIST
6 1 (0.27%) SOC 2
System Software
1 76 (20.27%) Active Directory
2 26 (6.93%) VMware Infrastructure
3 6 (1.60%) Virtual Desktop
4 3 (0.80%) Virtual Machines
5 1 (0.27%) Hyper-V
Systems Management
1 28 (7.47%) SCCM
2 9 (2.40%) Microsoft Intune
3 3 (0.80%) Single Sign-On
4 1 (0.27%) SCOM
4 1 (0.27%) Terraform
Vendors
1 208 (55.47%) Microsoft
2 172 (45.87%) ServiceNow
3 26 (6.93%) VMware
4 10 (2.67%) Citrix
5 7 (1.87%) Sophos
6 4 (1.07%) ConnectWise
7 3 (0.80%) Remedy
8 2 (0.53%) BeyondTrust
8 2 (0.53%) BMC
8 2 (0.53%) Sage
8 2 (0.53%) Zscaler
9 1 (0.27%) Aderant
9 1 (0.27%) Carbon Black
9 1 (0.27%) CrowdStrike
9 1 (0.27%) Darktrace
9 1 (0.27%) Draytek
9 1 (0.27%) Fortinet
9 1 (0.27%) Qualtrics
9 1 (0.27%) Qualys
9 1 (0.27%) Starlink