The median annual salary for a Service Analyst was £27,500 in advertised job vacancies during the 3 months to 28 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
UK
3 months to
28 Mar 2017
Same period 2016 Same period 2015
Rank 254 235 246
Rank change year-on-year -19 +11  
Permanent jobs requiring a Service Analyst 1079 1524 1477
As % of all permanent IT jobs advertised in the UK 1.27% 1.47% 1.37%
As % of the Job Titles category 1.32% 1.52% 1.41%
Number of salaries quoted 889 1291 1265
Median salary £27,500 £28,000 £26,000
Median salary % change year-on-year -1.78% +7.69%  
90% offered a salary of more than £19,500 £19,500 £19,500
10% offered a salary of more than £50,000 £52,500 £50,000
UK excluding London median salary £24,000 £25,000 £23,000
% change year-on-year -4.00% +8.69%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 82030 100201 104416
As % of all permanent IT job vacancies advertised in the UK 96.27% 96.37% 96.63%
Number of salaries quoted 68128 83906 85283
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Service Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Service Analyst in the job title.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst.

Salary trend for Service Analyst in the UK

Service Analyst
Salary Histogram

The salary distribution of IT jobs citing Service Analyst over the 3 months to 28 March 2017.

Salary histogram for Service Analyst in the UK

Service Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK over the 3 months to 28 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -11 1046 £27,500 -1.78% 100
London -20 395 £32,500 - 24
South East -3 242 £24,500 -10.90% 27
Surrey +68 105 £26,000 +5.05% 7
Yorkshire -3 90 £22,500 -4.25% 11
East of England +23 79 £30,000 - 12
South West +26 71 £25,000 +11.11% 5
North West -34 68 £22,500 -18.18% 7
City of London +6 66 £35,000 +2.94% 6
West Yorkshire +5 59 £23,000 -8.00% 9
West Midlands +4 57 £20,750 -7.77% 10
Leeds +28 52 £23,500 -16.07% 6
Buckinghamshire +10 38 £24,500 -2.00% 5
Berkshire -5 33 £22,500 -47.05% 6
East Midlands -24 33 £21,000 -9.09% 3
Milton Keynes +21 30 £24,500 +13.95% 5
Hampshire +11 30 £21,500 +7.50% 3
Manchester -44 29 £24,750 -11.60% 3
Bristol +20 27 £25,000 -0.99% 5
Birmingham -16 27 £22,000 -10.20% 2
Woking +29 23 £32,500 +25.00% 1
Cambridgeshire +29 22 £25,800 +17.27% 2
Essex +11 21 £32,500 -48.00% 1
Wiltshire +20 20 £25,000 +11.11%
West Sussex +10 19 £30,750 +6.03%
Hertfordshire +13 18 £29,250 -2.50% 5
Guildford +24 17 £30,000 +7.14%
Derbyshire +2 17 £21,000 -35.38%
North Yorkshire +2 16 £22,500 +9.75% 1
Cheshire 0 16 £20,000 -13.04% 3

Service Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 28 March 2017, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Analyst in the job title.

1 1005 (47.14%) Windows
2 848 (39.77%) ITIL
3 813 (38.13%) Microsoft
4 781 (36.63%) Active Directory
5 722 (33.86%) MS Office
6 684 (32.08%) Finance
7 549 (25.75%) Windows 7
8 547 (25.66%) MS Excel
9 432 (20.26%) SLA
10 360 (16.89%) Citrix
11 328 (15.38%) Service Management
12 274 (12.85%) MS Exchange
13 229 (10.74%) Windows Server
14 176 (8.26%) Degree
15 175 (8.21%) Service Delivery
15 175 (8.21%) Legal
16 170 (7.97%) Incident Management
17 169 (7.93%) VPN
18 167 (7.83%) Law
19 160 (7.50%) SQL
20 158 (7.41%) Analytical Skills
21 155 (7.27%) Banking
22 149 (6.99%) Cisco
23 134 (6.29%) Business Analysis
24 133 (6.24%) Agile Software Development
25 129 (6.05%) ITSM
25 129 (6.05%) Blackberry
26 125 (5.86%) Windows 8
27 122 (5.72%) Windows 10
28 120 (5.63%) Office 365

Service Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 274 (12.85%) MS Exchange
2 77 (3.61%) Exchange Server 2007
2 77 (3.61%) Exchange Server 2010
3 71 (3.33%) SharePoint
4 64 (3.00%) Blackberry Enterprise Server
5 35 (1.64%) Skype for Business
6 20 (0.94%) Exchange Server 2013
7 15 (0.70%) IBM Notes
8 11 (0.52%) Confluence
9 9 (0.42%) SharePoint 2010
10 8 (0.38%) Exchange Server 2003
11 5 (0.23%) BizTalk Server
11 5 (0.23%) JBoss
12 3 (0.14%) CMS
12 3 (0.14%) IBM Domino
12 3 (0.14%) TPMS
13 2 (0.094%) Apache
13 2 (0.094%) GlassFish
13 2 (0.094%) SharePoint 2013
13 2 (0.094%) Tomcat
Applications
1 722 (33.86%) MS Office
2 547 (25.66%) MS Excel
3 58 (2.72%) MS PowerPoint
4 27 (1.27%) MS Visio
5 22 (1.03%) MS Project
6 20 (0.94%) Spreadsheet
7 4 (0.19%) Adobe Creative Suite
8 1 (0.047%) Acrobat
8 1 (0.047%) InfoPath
Business Applications
1 18 (0.84%) SAP Oil and Gas
2 7 (0.33%) Dynamics CRM
3 5 (0.23%) Dynamics AX
3 5 (0.23%) Eikon
3 5 (0.23%) Remedy ITSM
4 4 (0.19%) NetSuite
4 4 (0.19%) Workfront
5 3 (0.14%) JDE OneWorld
5 3 (0.14%) Loan IQ
5 3 (0.14%) PeopleSoft HRMS
6 2 (0.094%) Dynamics NAV
6 2 (0.094%) thinkFolio
7 1 (0.047%) Dynamics GP
7 1 (0.047%) FINCAD Analytics
7 1 (0.047%) Infor M3
7 1 (0.047%) Maximo
7 1 (0.047%) Oracle BPM
7 1 (0.047%) Oracle Payables
7 1 (0.047%) Summit
7 1 (0.047%) Visualfiles
Cloud Services
1 120 (5.63%) Office 365
2 37 (1.74%) Mimecast
3 13 (0.61%) SaaS
4 12 (0.56%) Microsoft Azure
5 7 (0.33%) Cloud Computing
6 4 (0.19%) Amazon AWS
7 2 (0.094%) OneDrive
8 1 (0.047%) G Suite
8 1 (0.047%) IaaS
8 1 (0.047%) OpenShift
8 1 (0.047%) Virtual Private Cloud
Communications & Networking
1 169 (7.93%) VPN
2 100 (4.69%) TCP/IP
3 89 (4.17%) LAN
4 85 (3.99%) WAN
5 68 (3.19%) DNS
6 59 (2.77%) DHCP
7 51 (2.39%) VoIP
8 45 (2.11%) Internet
9 34 (1.59%) Remote Desktop
10 32 (1.50%) Wi-Fi
11 26 (1.22%) Firewall
12 24 (1.13%) Skype
13 13 (0.61%) Wireless
14 12 (0.56%) Network Security
14 12 (0.56%) SAN
15 11 (0.52%) LDAP
16 9 (0.42%) Intranet
16 9 (0.42%) PABX
16 9 (0.42%) VLAN
17 7 (0.33%) ADSL
Database & Business Intelligence
1 42 (1.97%) SQL Server
2 18 (0.84%) Relational Database
3 13 (0.61%) SQL Server Reporting Services
4 11 (0.52%) MS Access
5 8 (0.38%) BusinessObjects
6 7 (0.33%) Big Data
6 7 (0.33%) Data Warehouse
7 5 (0.23%) Crystal Reports
7 5 (0.23%) Oracle Reports
8 4 (0.19%) Oracle BI EE
8 4 (0.19%) SQL Server Integration Services
9 3 (0.14%) BusinessObjects Business Intelligence
9 3 (0.14%) MongoDB
9 3 (0.14%) NoSQL
9 3 (0.14%) PostgreSQL
9 3 (0.14%) SQL Server 2012
10 2 (0.094%) Power BI
11 1 (0.047%) Apache Hive
11 1 (0.047%) Hadoop
11 1 (0.047%) Oracle Database
Development Applications
1 44 (2.06%) JIRA
2 19 (0.89%) Selenium
3 14 (0.66%) SoapUI
4 9 (0.42%) JUnit
5 8 (0.38%) Jenkins
5 8 (0.38%) Team Foundation Server
6 7 (0.33%) Cucumber
6 7 (0.33%) NUnit
6 7 (0.33%) SpecFlow
6 7 (0.33%) TestNG
7 4 (0.19%) Grunt
7 4 (0.19%) gulp
7 4 (0.19%) jspm
7 4 (0.19%) TeamCity
8 3 (0.14%) Bugzilla
8 3 (0.14%) Selenium IDE
9 2 (0.094%) HP UFT
10 1 (0.047%) RequisitePro
10 1 (0.047%) TestDirector
10 1 (0.047%) Visual Studio
General
1 684 (32.08%) Finance
2 175 (8.21%) Legal
3 167 (7.83%) Law
4 155 (7.27%) Banking
5 65 (3.05%) Telecoms
6 64 (3.00%) Retail
7 54 (2.53%) Back Office
7 54 (2.53%) Marketing
8 41 (1.92%) German Language
9 33 (1.55%) Manufacturing
10 29 (1.36%) French Language
11 27 (1.27%) Front Office
12 25 (1.17%) Investment Banking
13 22 (1.03%) Publishing
14 20 (0.94%) Advertising
15 18 (0.84%) Electronics
15 18 (0.84%) Spanish Language
16 16 (0.75%) Billing
17 15 (0.70%) Financial Institution
18 8 (0.38%) Dutch Language
Libraries, Frameworks & Software Standards
1 29 (1.36%) .NET
2 19 (0.89%) HTML
3 18 (0.84%) Web Services
4 15 (0.70%) ASP.NET
5 13 (0.61%) REST
6 12 (0.56%) CSS
6 12 (0.56%) HTML5
7 11 (0.52%) XML
8 10 (0.47%) CSS3
9 9 (0.42%) ASP.NET Web API
10 8 (0.38%) jQuery
11 6 (0.28%) AngularJS
12 5 (0.23%) Software Packaging
13 4 (0.19%) .NET Framework
13 4 (0.19%) Entity Framework
13 4 (0.19%) Oracle Fusion
13 4 (0.19%) XSLT
14 3 (0.14%) COM
14 3 (0.14%) SOAP
14 3 (0.14%) XSD
Miscellaneous
1 158 (7.41%) Analytical Skills
2 129 (6.05%) Blackberry
3 61 (2.86%) Management Information System
4 54 (2.53%) iPhone
5 37 (1.74%) Video Conferencing
6 34 (1.59%) iPad
7 28 (1.31%) User Experience
8 26 (1.22%) Computer Science
9 25 (1.17%) Smartphone
10 24 (1.13%) Data Centre
10 24 (1.13%) Fintech
11 18 (0.84%) Client/Server
12 14 (0.66%) Fat Client
12 14 (0.66%) Foreign Exchange (FX)
12 14 (0.66%) Thin Client
12 14 (0.66%) Virtual Team
13 12 (0.56%) Chip and PIN
13 12 (0.56%) Fixed Income
13 12 (0.56%) NHS
14 10 (0.47%) BYOD
Operating Systems
1 1005 (47.14%) Windows
2 549 (25.75%) Windows 7
3 229 (10.74%) Windows Server
4 125 (5.86%) Windows 8
5 122 (5.72%) Windows 10
6 92 (4.32%) Windows Server 2008
7 75 (3.52%) Windows Server 2012
8 66 (3.10%) Windows XP
9 61 (2.86%) Linux
10 44 (2.06%) Android
11 35 (1.64%) Unix
12 31 (1.45%) Windows Server 2003
13 27 (1.27%) Mac OS X
14 26 (1.22%) Apple iOS
15 13 (0.61%) Mac OS
16 7 (0.33%) Windows Vista
17 5 (0.23%) AIX
17 5 (0.23%) Solaris
17 5 (0.23%) Windows Phone
18 3 (0.14%) Windows NT
Processes & Methodologies
1 848 (39.77%) ITIL
2 328 (15.38%) Service Management
3 175 (8.21%) Service Delivery
4 170 (7.97%) Incident Management
5 134 (6.29%) Business Analysis
6 133 (6.24%) Agile Software Development
7 129 (6.05%) ITSM
8 115 (5.39%) ITIL V3
9 113 (5.30%) Project Management
10 99 (4.64%) Problem Management
11 95 (4.46%) Ticket Management
12 85 (3.99%) Change Management
13 75 (3.52%) Stakeholder Management
14 71 (3.33%) Asset Management
15 67 (3.14%) Time Management
16 65 (3.05%) SDLC
17 57 (2.67%) Document Management
18 52 (2.44%) Continuous Improvement
19 46 (2.16%) Virtual Environments
20 45 (2.11%) Case Management
Programming Languages
1 160 (7.50%) SQL
2 37 (1.74%) C#
3 32 (1.50%) C
4 25 (1.17%) Java
5 19 (0.89%) Python
6 15 (0.70%) VBA
7 13 (0.61%) PowerShell
8 12 (0.56%) C++
9 10 (0.47%) JavaScript
10 8 (0.38%) PL/SQL
11 5 (0.23%) T-SQL
12 4 (0.19%) Tcl
12 4 (0.19%) VB
13 3 (0.14%) R
13 3 (0.14%) XPath
14 1 (0.047%) COBOL
14 1 (0.047%) MATLAB
14 1 (0.047%) Perl
14 1 (0.047%) PHP
14 1 (0.047%) Shell Script
Qualifications
1 176 (8.26%) Degree
2 107 (5.02%) Microsoft Certification
3 96 (4.50%) ITIL Certification
4 60 (2.81%) ISEB
5 49 (2.30%) Security Cleared
6 45 (2.11%) MCP
7 34 (1.59%) MCSE
7 34 (1.59%) SC Cleared
8 31 (1.45%) MCDST
9 29 (1.36%) Cisco Certification
9 29 (1.36%) MOS
10 28 (1.31%) ISTQB
11 26 (1.22%) MCSA
12 21 (0.98%) CCNA
13 16 (0.75%) ITIL Foundation Certificate
14 15 (0.70%) MCITP
15 14 (0.66%) IIBA
16 13 (0.61%) A+ Certification
17 11 (0.52%) CBAP
17 11 (0.52%) HND
Quality Assurance & Compliance
1 432 (20.26%) SLA
2 50 (2.35%) QA
3 37 (1.74%) PMO
4 17 (0.80%) Sarbanes-Oxley
5 13 (0.61%) Data Quality
6 10 (0.47%) ISO 9001
7 8 (0.38%) ISO/IEC 27001
8 4 (0.19%) MiFID
9 3 (0.14%) EMIR
9 3 (0.14%) SEPA
10 2 (0.094%) COBIT
10 2 (0.094%) Dodd-Frank
10 2 (0.094%) PMBOK
11 1 (0.047%) 21 CFR Part 11
11 1 (0.047%) Disclosure Scotland
11 1 (0.047%) GAMP
11 1 (0.047%) ISO22301
System Software
1 781 (36.63%) Active Directory
2 61 (2.86%) XenApp
3 48 (2.25%) VMware Infrastructure
4 28 (1.31%) Hyper-V
5 25 (1.17%) XenDesktop
6 17 (0.80%) Virtual Servers
7 8 (0.38%) Microsoft App-V
7 8 (0.38%) Terminal Services
8 7 (0.33%) BlackBerry Internet Service
9 5 (0.23%) IMail Server
9 5 (0.23%) vSphere
10 4 (0.19%) KVM
10 4 (0.19%) Terminal Server
11 3 (0.14%) RACF
12 2 (0.094%) UAG
12 2 (0.094%) VMware Server
12 2 (0.094%) VMware Workstation
13 1 (0.047%) Citrix Presentation Server
13 1 (0.047%) NetIQ eDirectory
13 1 (0.047%) vCloud
Systems Management
1 90 (4.22%) SCCM
2 11 (0.52%) AirWatch
2 11 (0.52%) SCOM
3 9 (0.42%) XenMobile
4 8 (0.38%) SCOrch
4 8 (0.38%) Systems Management Server (SMS)
5 7 (0.33%) HP Quality Center
5 7 (0.33%) RSA Archer
6 6 (0.28%) DameWare
7 5 (0.23%) Backup Exec
7 5 (0.23%) FortiGate
7 5 (0.23%) Nagios
7 5 (0.23%) ServiceCenter
8 3 (0.14%) OpenView
8 3 (0.14%) OVSD
9 2 (0.094%) Microsoft Data Protection Manager
9 2 (0.094%) Norton AntiVirus
9 2 (0.094%) Opsview
9 2 (0.094%) WSUS
10 1 (0.047%) Jamf Pro
Vendors
1 813 (38.13%) Microsoft
2 360 (16.89%) Citrix
3 149 (6.99%) Cisco
4 98 (4.60%) VMware
5 62 (2.91%) iManage
6 58 (2.72%) HP
7 54 (2.53%) ServiceNow
8 53 (2.49%) Apple
9 52 (2.44%) SAP
10 46 (2.16%) Remedy
11 42 (1.97%) Mitel
12 36 (1.69%) Bomgar
13 34 (1.59%) LANDesk
14 33 (1.55%) Oracle
15 21 (0.98%) Avaya
15 21 (0.98%) Bloomberg
16 20 (0.94%) Symantec
17 19 (0.89%) Reuters
18 17 (0.80%) IBM
18 17 (0.80%) Lotus
South West London
World First
Posted: 2 hours ago
Warrington, Cheshire
Ascent People Ltd
Salary: £19000 - £22000 per annum + Benefits
Posted: 23 hours ago
City, London
Leidos
Posted: 20 hours ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £20000 - £25000 per annum
Posted: Yesterday
Woking, Surrey
Involved Solutions Ltd
Salary: £30000 per annum
Posted: 18 hours ago
Borehamwood, Hertfordshire
Devonshire Hayes Recruitment Specialists Ltd
Salary: From £22,000 to £25,000 per annum
Posted: Yesterday
London
Information Technology Services
Salary: £30k - 35k per year
Posted: Yesterday
City, London
Harrington Starr
Salary: £25000 - £35000 per annum
Posted: 3 days ago
Reading, Berkshire
Colston Consulting
Salary: £24000 - £26000 per annum, Benefits Benefits
Posted: 3 days ago
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £20000 - £25000 per annum + ben+on call allow
Posted: Yesterday
Bristol, Avon
Redrock Consulting Ltd
Salary: £20000 - £25000 per annum + Excellent Benefits
Posted: 4 days ago
West London
CPS Group UK
Salary: £28000 - £30000 per annum + competitive bonus package
Posted: 3 days ago
London
Spencer Rose
Salary: Up to £25,000 per annum
Posted: 6 days ago
Kent
Aesica Pharmaceuticals
Salary: Competitive
Posted: 4 days ago
Brighouse, West Yorkshire
Fruition IT Resources Limited
Salary: £18000 - £20000 per annum
Posted: 3 days ago
Cambridge, Cambridgeshire
Tec Partners
Salary: £20000.00 - £26000.00 per annum
Posted: 4 days ago
Milton Keynes, Buckinghamshire
Plan-Net
Salary: Unspecified Competitive rate
Posted: 4 days ago
Alderley Edge, Cheshire
Hiring People
Salary: Competitive salary
Posted: 3 days ago
Farnham, Surrey
Redrock Consulting Ltd
Salary: £16000 - £28000 per annum + training, progression
Posted: 6 days ago
Bristol, Avon
Harvey Nash plc
Salary: £25000 - £27000 per annum
Posted: 5 days ago
Castleford, West Yorkshire
Davanti Solutions
Salary: From £15,000 to £16,000 per annum
Posted: 6 days ago
Bridgend, Mid Glamorgan
South Wales Police
Salary: From £27,246 to £31,620 per annum
Posted: 4 days ago
London
Marcus Donald People
Salary: £30000 - £35000 per annum
Posted: 3 days ago
Farnham, Surrey
Redrock Consulting Ltd
Salary: £24000 - £30000 per annum + Training, Progression
Posted: 6 days ago
London
Plan-Net
Salary: Unspecified Competitive rate
Posted: 5 days ago
Bishop's Stortford, Hertfordshire
Senitor Associates
Salary: £50000 per annum
Posted: 19 hours ago
Cardiff, South Glamorgan
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £21000.00 per annum + Benefits
Posted: 5 days ago
Milton Keynes, Buckinghamshire
Plan-Net
Salary: Competitive rate
Posted: 5 days ago
City, London
Premier IT
Salary: £24000 - £30000 per annum
Posted: 4 days ago
Milton Keynes, Buckinghamshire
Go IT Recruitment Ltd
Salary: From £16,000 to £18,000 per annum + excellent benefits
Posted: 3 days ago