Period
to 25 November 2020

The median annual salary for a Service Analyst was £27,881 in advertised job vacancies during the 6 months to 25 November 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
UK
6 months to
25 Nov 2020
Same period 2019 Same period 2018
Rank 358 248 270
Rank change year-on-year -110 +22 +23
Permanent jobs requiring a Service Analyst 423 1,745 1,982
As % of all permanent jobs advertised in the UK 0.77% 1.29% 1.24%
As % of the Job Titles category 0.81% 1.35% 1.29%
Number of salaries quoted 352 1,367 1,640
Median annual salary £27,881 £27,000 £26,000
Median salary % change year-on-year +3.26% +3.85% -2.11%
10th Percentile £20,000 £19,750 £19,000
90th Percentile £52,500 £49,250 £50,000
UK excluding London median annual salary £25,000 £24,500 £23,000
% change year-on-year +2.04% +6.52% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 52,132 128,964 153,286
% of permanent IT jobs with a recognized job title 95.11% 95.60% 95.88%
Number of salaries quoted 43,454 103,194 123,472
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +3.09%
10th Percentile £32,500 £28,250 £27,500
90th Percentile £87,500 £85,000 £82,500
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Service Analyst.

Salary trend for Service Analyst in the UK

Service Analyst
Salary Histogram

Salary distribution for jobs citing Service Analyst over the 6 months to 25 November 2020.

Salary histogram for Service Analyst in the UK

Service Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK over the 6 months to 25 November 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -102 396 £29,000 +7.41% 51
UK excluding London -85 259 £25,000 +2.04% 47
London -34 148 £35,000 +1.87% 9
South East -54 75 £27,500 - 9
North of England -20 71 £23,375 +3.89% 11
Yorkshire +42 45 £25,500 +10.87% 4
Midlands +23 42 £23,762 +4.45% 11
Work from Home +31 37 £28,000 -6.67% 4
South West +11 32 £27,500 +12.24% 5
East of England +86 27 £26,500 +12.77% 6
West Midlands +52 25 £23,025 +2.33% 7
North West -2 22 £20,750 -7.78% 6
East Midlands +38 17 £25,000 +6.38% 4
Wales +9 7 £23,750 -5.00% 1
Scotland +45 4 £20,000 -3.61% 3
North East 0 4 £23,250 - 1
Northern Ireland +19 1 £23,500 -17.54% 1

Service Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 25 November 2020, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Analyst in the job title.

1 191 (45.15%) Windows
2 167 (39.48%) Microsoft
3 163 (38.53%) Active Directory
4 131 (30.97%) Office 365
5 126 (29.79%) ITIL
6 125 (29.55%) Finance
7 97 (22.93%) Windows 10
8 94 (22.22%) Microsoft Office
9 66 (15.60%) SLA
10 65 (15.37%) Problem-Solving
11 53 (12.53%) Service Management
12 52 (12.29%) Citrix
12 52 (12.29%) SCCM
13 50 (11.82%) Service Delivery
14 49 (11.58%) Incident Management
15 48 (11.35%) ITSM
15 48 (11.35%) MS Exchange
15 48 (11.35%) Windows Server
16 47 (11.11%) Windows 7
17 41 (9.69%) Analytical Skills
18 36 (8.51%) TCP/IP
18 36 (8.51%) Problem Management
19 30 (7.09%) Legal
19 30 (7.09%) Agile Software Development
20 29 (6.86%) Management Information System
20 29 (6.86%) DNS
21 26 (6.15%) VMware
22 25 (5.91%) GDPR
23 24 (5.67%) Windows Server 2008
23 24 (5.67%) Time Management

Service Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 48 (11.35%) MS Exchange
2 24 (5.67%) SharePoint
3 11 (2.60%) Confluence
4 8 (1.89%) Exchange Server 2013
4 8 (1.89%) SharePoint Server
5 5 (1.18%) IIS
6 3 (0.71%) Skype for Business
7 2 (0.47%) Blackberry Enterprise Server
8 1 (0.24%) Appian
8 1 (0.24%) CMS
8 1 (0.24%) SharePoint 2010
8 1 (0.24%) Sitecore CMS
8 1 (0.24%) TPMS
Applications
1 94 (22.22%) Microsoft Office
2 20 (4.73%) Microsoft Excel
3 12 (2.84%) Microsoft PowerPoint
4 4 (0.95%) MS Visio
5 1 (0.24%) InfoPath
Business Applications
1 3 (0.71%) Elite 3E
Cloud Services
1 131 (30.97%) Office 365
2 23 (5.44%) Azure
3 13 (3.07%) Power Platform
4 9 (2.13%) AWS
4 9 (2.13%) SaaS
5 5 (1.18%) Mimecast
6 4 (0.95%) Azure Active Directory
7 2 (0.47%) Amazon S3
7 2 (0.47%) Dynamics 365
7 2 (0.47%) G Suite
7 2 (0.47%) GCP
7 2 (0.47%) OneDrive
7 2 (0.47%) Serverless
7 2 (0.47%) Slack
8 1 (0.24%) IaaS
8 1 (0.24%) PaaS
Communications & Networking
1 36 (8.51%) TCP/IP
2 29 (6.86%) DNS
3 23 (5.44%) DHCP
3 23 (5.44%) Firewall
4 22 (5.20%) VPN
5 19 (4.49%) Unified Communications
6 15 (3.55%) Skype
7 13 (3.07%) VoIP
8 11 (2.60%) LAN
9 10 (2.36%) Ethernet
10 9 (2.13%) Intranet
10 9 (2.13%) WAN
10 9 (2.13%) Wi-Fi
11 8 (1.89%) Remote Desktop
12 7 (1.65%) IP Telephony
13 5 (1.18%) Internet
13 5 (1.18%) Wireless
14 3 (0.71%) 3G
14 3 (0.71%) 4G
14 3 (0.71%) Cisco IOS
Database & Business Intelligence
1 22 (5.20%) Tableau
2 13 (3.07%) Power BI
3 12 (2.84%) SQL Server
4 6 (1.42%) SQL Server Integration Services
4 6 (1.42%) SQL Server Reporting Services
5 5 (1.18%) Data Warehouse
6 3 (0.71%) Amazon RDS
7 2 (0.47%) Azure SQL Data Warehouse
7 2 (0.47%) Crystal Reports
7 2 (0.47%) SQL Server Analysis Services
8 1 (0.24%) InterSystems Cache
8 1 (0.24%) Looker
8 1 (0.24%) NoSQL
8 1 (0.24%) Oracle Database
Development Applications
1 8 (1.89%) JIRA
General
1 125 (29.55%) Finance
2 30 (7.09%) Legal
3 21 (4.96%) Banking
4 16 (3.78%) Law
5 14 (3.31%) Telecoms
6 12 (2.84%) Digital Economy
7 10 (2.36%) Games
7 10 (2.36%) Retail
8 7 (1.65%) Back Office
9 5 (1.18%) German Language
10 4 (0.95%) Advertising
11 3 (0.71%) Aerospace
12 2 (0.47%) Financial Institution
12 2 (0.47%) Front Office
12 2 (0.47%) Housing Association
12 2 (0.47%) Investment Banking
12 2 (0.47%) Local Government
12 2 (0.47%) Marketing
12 2 (0.47%) Public Sector
13 1 (0.24%) Social Housing
Libraries, Frameworks & Software Standards
1 5 (1.18%) Software Packaging
2 2 (0.47%) FIX Protocol
2 2 (0.47%) HTML
3 1 (0.24%) AngularJS
3 1 (0.24%) COM
3 1 (0.24%) JSON
3 1 (0.24%) RESTful
3 1 (0.24%) Windows SharePoint Services
Miscellaneous
1 41 (9.69%) Analytical Skills
2 29 (6.86%) Management Information System
3 24 (5.67%) Self-Motivation
4 21 (4.96%) User Experience
5 13 (3.07%) Driving Licence
6 10 (2.36%) Smartphone
7 8 (1.89%) iPhone
8 6 (1.42%) Security Operations Centre
8 6 (1.42%) Video Conferencing
9 5 (1.18%) Analytical Mindset
9 5 (1.18%) Renewable Energy
10 4 (0.95%) Cyberthreat
11 3 (0.71%) Data Centre
11 3 (0.71%) iPad
11 3 (0.71%) Public Cloud
11 3 (0.71%) Virtual Team
12 2 (0.47%) Data Protection Act
12 2 (0.47%) Handset
12 2 (0.47%) Hedge funds
12 2 (0.47%) Market Risk
Operating Systems
1 191 (45.15%) Windows
2 97 (22.93%) Windows 10
3 48 (11.35%) Windows Server
4 47 (11.11%) Windows 7
5 24 (5.67%) Windows Server 2008
6 22 (5.20%) Windows Server 2012
7 18 (4.26%) Android
8 10 (2.36%) Windows Server 2019
9 9 (2.13%) Mac OS X
10 7 (1.65%) Mac OS
11 6 (1.42%) Linux
11 6 (1.42%) Windows Server 2016
12 4 (0.95%) Windows Server 2003
13 3 (0.71%) Apple iOS
13 3 (0.71%) Windows 8
14 2 (0.47%) Windows Phone
15 1 (0.24%) Red Hat Enterprise Linux
15 1 (0.24%) Ubuntu
15 1 (0.24%) Unix
15 1 (0.24%) Windows Vista
Processes & Methodologies
1 126 (29.79%) ITIL
2 65 (15.37%) Problem-Solving
3 53 (12.53%) Service Management
4 50 (11.82%) Service Delivery
5 49 (11.58%) Incident Management
6 48 (11.35%) ITSM
7 36 (8.51%) Problem Management
8 30 (7.09%) Agile Software Development
9 24 (5.67%) Time Management
10 22 (5.20%) Customer-Centricity
11 20 (4.73%) Information Security
12 19 (4.49%) Business Analysis
12 19 (4.49%) Customer-Centric Approach
12 19 (4.49%) Requirements Gathering
13 18 (4.26%) Document Management
14 16 (3.78%) Root Cause Analysis
15 15 (3.55%) Change Management
15 15 (3.55%) Continuous Improvement
15 15 (3.55%) Mentoring
16 14 (3.31%) Data Analysis
Programming Languages
1 21 (4.96%) SQL
2 19 (4.49%) PowerShell
3 12 (2.84%) VBA
4 7 (1.65%) Python
5 2 (0.47%) Java
6 1 (0.24%) Bash Shell
6 1 (0.24%) Korn
6 1 (0.24%) Perl
6 1 (0.24%) T-SQL
Qualifications
1 19 (4.49%) Degree
2 12 (2.84%) ITIL Foundation Certificate
2 12 (2.84%) Microsoft Certification
3 10 (2.36%) CISM
3 10 (2.36%) ITIL Certification
4 8 (1.89%) CISSP
5 7 (1.65%) Computer Science Degree
6 6 (1.42%) CCNA
6 6 (1.42%) Cisco Certification
7 5 (1.18%) CRISC
8 4 (0.95%) MCP
8 4 (0.95%) Security Cleared
9 3 (0.71%) A+ Certification
9 3 (0.71%) CISA
9 3 (0.71%) MCSE
10 2 (0.47%) CEH
10 2 (0.47%) ISEB
10 2 (0.47%) MCDST
10 2 (0.47%) MCSA
10 2 (0.47%) SC Cleared
Quality Assurance & Compliance
1 66 (15.60%) SLA
2 25 (5.91%) GDPR
3 12 (2.84%) Data Quality
3 12 (2.84%) ISO/IEC 27001
4 6 (1.42%) QA
5 3 (0.71%) COBIT
5 3 (0.71%) NIST
6 2 (0.47%) ISO 22301
6 2 (0.47%) ISO/IEC 20000
7 1 (0.24%) ISO 20022
System Software
1 163 (38.53%) Active Directory
2 18 (4.26%) VMware Infrastructure
3 11 (2.60%) XenApp
4 9 (2.13%) VMware ESXi
5 5 (1.18%) Firmware
6 3 (0.71%) Virtual Machines
7 2 (0.47%) Hyper-V
7 2 (0.47%) vSphere
8 1 (0.24%) BitLocker
8 1 (0.24%) Microsoft App-V
Systems Management
1 52 (12.29%) SCCM
2 15 (3.55%) SCOrch
3 7 (1.65%) Microsoft Intune
4 3 (0.71%) WSUS
5 2 (0.47%) Nessus
6 1 (0.24%) AirWatch
Vendors
1 167 (39.48%) Microsoft
2 52 (12.29%) Citrix
3 26 (6.15%) VMware
4 21 (4.96%) ServiceNow
5 19 (4.49%) Apple
6 17 (4.02%) Cisco
7 10 (2.36%) Informatica
8 9 (2.13%) iManage
8 9 (2.13%) Intapp
9 8 (1.89%) Avaya
10 7 (1.65%) Remedy
11 6 (1.42%) SolarWinds
12 5 (1.18%) Sophos
12 5 (1.18%) TOWER Software
13 4 (0.95%) Mitel
14 3 (0.71%) Bloomberg
14 3 (0.71%) Ivanti
14 3 (0.71%) Juniper
14 3 (0.71%) McAfee
14 3 (0.71%) Reuters