Period
to 16 January 2018

The median annual salary for a Service Analyst was £27,000 in advertised job vacancies during the 6 months to 16 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
UK
6 months to
16 Jan 2018
Same period 2017 Same period 2016
Rank 284 269 248
Rank change year-on-year -15 -21 -21
Permanent jobs requiring a Service Analyst 2,032 2,255 2,835
As % of all permanent IT jobs advertised in the UK 1.17% 1.28% 1.37%
As % of the Job Titles category 1.22% 1.32% 1.42%
Number of salaries quoted 1,596 1,941 2,478
UK median annual salary £27,000 £28,000 £27,000
Median salary % change year-on-year -3.57% +3.70% +3.85%
10th Percentile £19,000 £19,000 £18,500
90th Percentile £50,000 £50,000 £58,750
UK excluding London median annual salary £23,500 £23,500 £23,000
% change year-on-year - +2.17% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 166,635 170,262 199,929
% of permanent IT jobs with a recognized job title 96.08% 96.48% 96.57%
Number of salaries quoted 135,263 141,781 167,134
UK median annual salary £50,000 £47,500 £45,500
Median salary % change year-on-year +5.26% +4.40% +1.11%
10th Percentile £27,500 £27,000 £26,500
90th Percentile £79,250 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,500
% change year-on-year - +2.41% +3.75%

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst.

Salary trend for Service Analyst in the UK

Service Analyst
Salary Histogram

The salary distribution of IT jobs citing Service Analyst over the 6 months to 16 January 2018.

Salary histogram for Service Analyst in the UK

Service Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK over the 6 months to 16 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -6 1,952 £27,500 -1.79% 256
UK excluding London -7 1,211 £23,500 - 197
London -24 782 £34,000 +4.62% 80
South East -5 417 £23,500 -2.08% 48
North of England +21 341 £25,000 +11.11% 60
Midlands +16 194 £22,500 -2.17% 34
Yorkshire -9 146 £31,000 +40.91% 24
North West +27 138 £25,000 - 24
West Midlands +10 128 £21,500 - 19
South West +6 113 £24,000 +4.35% 13
East of England -37 109 £22,000 -27.87% 21
East Midlands +8 66 £26,000 +4.00% 15
North East +23 57 £21,500 +7.50% 12
Scotland -20 26 £28,250 -5.83% 12
Wales -10 17 £21,000 -4.55% 8
Northern Ireland -30 1 £15,500 -42.59% 1

Service Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 16 January 2018, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Analyst in the job title.

1 930 (45.77%) Windows
2 803 (39.52%) ITIL
3 726 (35.73%) Microsoft
4 681 (33.51%) Active Directory
5 641 (31.55%) Microsoft Office
6 602 (29.63%) Finance
7 415 (20.42%) Windows 7
8 382 (18.80%) SLA
9 307 (15.11%) Service Management
10 300 (14.76%) Analytical Skills
11 262 (12.89%) Citrix
12 222 (10.93%) Office 365
13 216 (10.63%) Banking
14 206 (10.14%) Windows 10
15 199 (9.79%) MS Exchange
16 183 (9.01%) Incident Management
17 181 (8.91%) Legal
18 155 (7.63%) Business Analysis
19 154 (7.58%) Windows Server
20 146 (7.19%) Law
20 146 (7.19%) Microsoft Excel
21 137 (6.74%) SQL
22 128 (6.30%) Service Delivery
23 127 (6.25%) Asset Management
24 124 (6.10%) Microsoft Certification
25 123 (6.05%) Project Management
25 123 (6.05%) Security Cleared
26 122 (6.00%) Wealth Management
26 122 (6.00%) Degree
27 115 (5.66%) Ticket Management

Service Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 199 (9.79%) MS Exchange
2 60 (2.95%) Exchange Server 2010
3 54 (2.66%) Skype for Business
4 50 (2.46%) Blackberry Enterprise Server
5 46 (2.26%) SharePoint
6 32 (1.57%) Exchange Server 2013
7 30 (1.48%) Exchange Server 2007
8 19 (0.94%) IBM Notes
9 16 (0.79%) Exchange Server 2003
10 7 (0.34%) CMS
11 5 (0.25%) Confluence
12 4 (0.20%) SAS
12 4 (0.20%) Site Server
12 4 (0.20%) WebSphere
13 3 (0.15%) IIS
13 3 (0.15%) Tomcat
14 2 (0.098%) Apache
15 1 (0.049%) Elasticsearch
15 1 (0.049%) JBoss
15 1 (0.049%) SharePoint 2013
Applications
1 641 (31.55%) Microsoft Office
2 146 (7.19%) Microsoft Excel
3 83 (4.08%) Microsoft PowerPoint
4 51 (2.51%) Spreadsheet
5 32 (1.57%) MS Visio
6 4 (0.20%) Acrobat
7 2 (0.098%) Adobe Creative Suite
8 1 (0.049%) AutoCAD
8 1 (0.049%) CINEMA 4D
8 1 (0.049%) Maya
8 1 (0.049%) Microsoft Project
8 1 (0.049%) SPSS
8 1 (0.049%) Vectorworks
Business Applications
1 19 (0.94%) Dynamics CRM
2 12 (0.59%) Remedy ITSM
3 11 (0.54%) Eikon
4 10 (0.49%) assyst
5 7 (0.34%) CA PPM
6 6 (0.30%) Visualfiles
7 5 (0.25%) VisionPLUS
8 4 (0.20%) Dynamics AX
9 3 (0.15%) NetSuite
9 3 (0.15%) SAP ERP
10 2 (0.098%) GoldMine
10 2 (0.098%) JDE EnterpriseOne
10 2 (0.098%) Salesforce.com CRM
10 2 (0.098%) Workfront
11 1 (0.049%) HFM
11 1 (0.049%) Maximo
11 1 (0.049%) Minerva
11 1 (0.049%) SAP FI
11 1 (0.049%) SAP FI/CO
11 1 (0.049%) SAP MM
Cloud Services
1 222 (10.93%) Office 365
2 39 (1.92%) Microsoft Azure
3 17 (0.84%) Mimecast
4 13 (0.64%) Amazon AWS
5 7 (0.34%) BrowserStack
6 6 (0.30%) OneDrive
7 5 (0.25%) SaaS
8 4 (0.20%) Adobe Creative Cloud
8 4 (0.20%) G Suite
8 4 (0.20%) GitHub
9 2 (0.098%) Azure Machine Learning
10 1 (0.049%) Cloud Computing
10 1 (0.049%) PaaS
Communications & Networking
1 108 (5.31%) LAN
1 108 (5.31%) WAN
2 94 (4.63%) VPN
3 63 (3.10%) Firewall
4 62 (3.05%) TCP/IP
5 57 (2.81%) DNS
6 53 (2.61%) Remote Desktop
6 53 (2.61%) VoIP
7 49 (2.41%) DHCP
8 38 (1.87%) Skype
9 30 (1.48%) Internet
10 26 (1.28%) Broadband
11 19 (0.94%) IP Telephony
12 16 (0.79%) Wi-Fi
13 15 (0.74%) Network Security
14 14 (0.69%) FTP
14 14 (0.69%) MPLS
15 9 (0.44%) ADSL
16 7 (0.34%) Ethernet
17 6 (0.30%) SMS
Database & Business Intelligence
1 50 (2.46%) SQL Server
2 14 (0.69%) Data Warehouse
3 12 (0.59%) BusinessObjects
4 10 (0.49%) Data Mining
5 9 (0.44%) SQL Server Integration Services
5 9 (0.44%) SQL Server Reporting Services
6 8 (0.39%) Relational Database
7 6 (0.30%) Blockchain
8 4 (0.20%) SQL Server 2014
9 3 (0.15%) Crystal Reports
9 3 (0.15%) Oracle Reports
9 3 (0.15%) Qlik Sense
9 3 (0.15%) QlikView
9 3 (0.15%) SQL Server Analysis Services
10 2 (0.098%) BusinessObjects Web Intelligence
10 2 (0.098%) DB2
10 2 (0.098%) OLAP
10 2 (0.098%) Oracle Discoverer
10 2 (0.098%) PostgreSQL
10 2 (0.098%) Star Schema
Development Applications
1 39 (1.92%) JIRA
2 11 (0.54%) Selenium
3 10 (0.49%) SoapUI
4 5 (0.25%) Cucumber
4 5 (0.25%) WebDriver
5 4 (0.20%) Team Foundation Server
6 3 (0.15%) Axure RP
7 1 (0.049%) HP UFT
7 1 (0.049%) MSTest
7 1 (0.049%) SQL Server Management Studio (SSMS)
7 1 (0.049%) Toad
General
1 602 (29.63%) Finance
2 216 (10.63%) Banking
3 181 (8.91%) Legal
4 146 (7.19%) Law
5 109 (5.36%) Investment Banking
6 102 (5.02%) Retail Banking
7 68 (3.35%) Telecoms
8 66 (3.25%) Back Office
9 49 (2.41%) Retail
10 41 (2.02%) Front Office
11 35 (1.72%) Publishing
12 29 (1.43%) Marketing
13 27 (1.33%) International Banking
14 19 (0.94%) Financial Institution
14 19 (0.94%) German Language
14 19 (0.94%) Manufacturing
15 14 (0.69%) French Language
16 13 (0.64%) Electronics
17 10 (0.49%) Advertising
18 5 (0.25%) Private Banking
Libraries, Frameworks & Software Standards
1 20 (0.98%) XML
2 15 (0.74%) .NET
3 13 (0.64%) FIX Protocol
4 12 (0.59%) Web Services
5 11 (0.54%) SOAP
6 6 (0.30%) REST
7 5 (0.25%) JSON
8 3 (0.15%) WebSphere MQ
9 2 (0.098%) .NET Framework
9 2 (0.098%) ADO
9 2 (0.098%) Entity Framework
9 2 (0.098%) HTML
9 2 (0.098%) RAML
10 1 (0.049%) ASP.NET
10 1 (0.049%) COM
10 1 (0.049%) CSS
10 1 (0.049%) J2EE
10 1 (0.049%) Kafka
10 1 (0.049%) MDX
10 1 (0.049%) Pandas
Miscellaneous
1 300 (14.76%) Analytical Skills
2 83 (4.08%) Blackberry
3 81 (3.99%) Management Information System
4 74 (3.64%) iPhone
5 49 (2.41%) Driving Licence
6 44 (2.17%) Computer Science
7 29 (1.43%) iPad
8 26 (1.28%) Smartphone
9 25 (1.23%) Fintech
10 24 (1.18%) Data Centre
11 21 (1.03%) Video Conferencing
12 17 (0.84%) EPoS
13 16 (0.79%) Fat Client
13 16 (0.79%) Thin Client
14 14 (0.69%) User Experience
15 13 (0.64%) CMDB
16 11 (0.54%) Enterprise Storage
17 10 (0.49%) Private Cloud
18 9 (0.44%) e-Learning
18 9 (0.44%) Foreign Exchange (FX)
Operating Systems
1 930 (45.77%) Windows
2 415 (20.42%) Windows 7
3 206 (10.14%) Windows 10
4 154 (7.58%) Windows Server
5 97 (4.77%) Windows Server 2012
6 93 (4.58%) Windows 8
7 85 (4.18%) Windows Server 2008
8 65 (3.20%) Windows XP
9 64 (3.15%) Linux
10 39 (1.92%) Android
11 32 (1.57%) Mac OS X
12 30 (1.48%) Unix
13 26 (1.28%) Windows Server 2003
14 25 (1.23%) Apple iOS
15 23 (1.13%) Mac OS
16 11 (0.54%) Windows Vista
17 7 (0.34%) Windows Mobile
18 4 (0.20%) Windows 2000
19 3 (0.15%) Solaris
20 2 (0.098%) Windows Phone
Processes & Methodologies
1 803 (39.52%) ITIL
2 307 (15.11%) Service Management
3 183 (9.01%) Incident Management
4 155 (7.63%) Business Analysis
5 128 (6.30%) Service Delivery
6 127 (6.25%) Asset Management
7 123 (6.05%) Project Management
8 122 (6.00%) Wealth Management
9 115 (5.66%) Ticket Management
10 110 (5.41%) ITSM
11 109 (5.36%) SDLC
12 108 (5.31%) Problem Management
13 92 (4.53%) Agile Software Development
14 90 (4.43%) Business Intelligence
15 85 (4.18%) Change Management
16 77 (3.79%) CRM
17 74 (3.64%) Stakeholder Management
18 64 (3.15%) Time Management
19 53 (2.61%) Configuration Management
20 52 (2.56%) User Acceptance Testing
Programming Languages
1 137 (6.74%) SQL
2 26 (1.28%) C#
2 26 (1.28%) PowerShell
3 20 (0.98%) Java
4 12 (0.59%) VBA
5 9 (0.44%) C
5 9 (0.44%) VB
6 8 (0.39%) Python
7 6 (0.30%) T-SQL
8 5 (0.25%) MATLAB
8 5 (0.25%) PL/SQL
8 5 (0.25%) VBScript
9 4 (0.20%) JavaScript
9 4 (0.20%) Perl
9 4 (0.20%) R
10 3 (0.15%) C++
11 1 (0.049%) Bash Shell
11 1 (0.049%) Lingo
11 1 (0.049%) Shell Script
Qualifications
1 124 (6.10%) Microsoft Certification
2 123 (6.05%) Security Cleared
3 122 (6.00%) Degree
4 89 (4.38%) SC Cleared
5 84 (4.13%) ITIL Certification
6 72 (3.54%) MCP
7 53 (2.61%) DV Cleared
8 51 (2.51%) ISEB
9 50 (2.46%) MCSA
10 48 (2.36%) ITIL Foundation Certificate
11 32 (1.57%) MCITP
12 29 (1.43%) MCSE
12 29 (1.43%) MCTS
13 28 (1.38%) MCDST
14 26 (1.28%) CISSP
14 26 (1.28%) Computer Science Degree
15 24 (1.18%) CCNA
15 24 (1.18%) Cisco Certification
16 22 (1.08%) A+ Certification
17 13 (0.64%) NVQ Level 3
Quality Assurance & Compliance
1 382 (18.80%) SLA
2 35 (1.72%) QA
3 26 (1.28%) ISO/IEC 20000
4 21 (1.03%) ISO 9001
5 17 (0.84%) PMO
6 15 (0.74%) ISO/IEC 27001
7 14 (0.69%) COBIT
7 14 (0.69%) GDPR
8 12 (0.59%) Data Quality
9 7 (0.34%) Sarbanes-Oxley
10 3 (0.15%) BS25999
11 2 (0.098%) Cyber Essentials
12 1 (0.049%) Actionable Recommendations
12 1 (0.049%) Disclosure Scotland
12 1 (0.049%) GxP
12 1 (0.049%) MiFID
12 1 (0.049%) SEPA
System Software
1 681 (33.51%) Active Directory
2 59 (2.90%) VMware Infrastructure
3 47 (2.31%) Hyper-V
4 14 (0.69%) XenApp
5 6 (0.30%) BitLocker
5 6 (0.30%) Virtual Desktop
6 4 (0.20%) Terminal Services
6 4 (0.20%) VMware ESXi
7 3 (0.15%) vSphere
7 3 (0.15%) XenDesktop
8 1 (0.049%) Citrix Presentation Server
8 1 (0.049%) ISA Server
8 1 (0.049%) VMware Workstation
Systems Management
1 71 (3.49%) SCCM
2 21 (1.03%) HP Quality Center
3 15 (0.74%) Systems Management Server (SMS)
4 13 (0.64%) AirWatch
5 8 (0.39%) Microsoft Intune
6 6 (0.30%) vCenter Server
7 5 (0.25%) Backup Exec
8 4 (0.20%) ServiceCenter
9 3 (0.15%) Jamf Pro
9 3 (0.15%) SCOM
9 3 (0.15%) WSUS
10 2 (0.098%) Cisco CUCM
10 2 (0.098%) Cisco UCCE
10 2 (0.098%) Norton AntiVirus
11 1 (0.049%) Control-M
11 1 (0.049%) DameWare
11 1 (0.049%) MAILsweeper
11 1 (0.049%) Nagios
11 1 (0.049%) NetBackup
11 1 (0.049%) Tivoli
Vendors
1 726 (35.73%) Microsoft
2 262 (12.89%) Citrix
3 112 (5.51%) VMware
4 83 (4.08%) Cisco
5 63 (3.10%) HP
6 59 (2.90%) ServiceNow
7 47 (2.31%) Apple
7 47 (2.31%) Remedy
8 44 (2.17%) iManage
9 40 (1.97%) SAP
10 30 (1.48%) Oracle
10 30 (1.48%) Sun
11 26 (1.28%) Capita
11 26 (1.28%) Ivanti
12 25 (1.23%) Adobe
13 19 (0.94%) Dell
14 18 (0.89%) Lotus
15 17 (0.84%) Avaya
15 17 (0.84%) Juniper
16 15 (0.74%) NetApp