Period
to 17 November 2017

The median annual salary for a Service Analyst was £26,500 in advertised job vacancies during the 6 months to 17 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
UK
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 278 258 254
Rank change year-on-year -20 -4 -22
Permanent jobs requiring a Service Analyst 2206 2550 2850
As % of all permanent IT jobs advertised in the UK 1.22% 1.34% 1.30%
As % of the Job Titles category 1.28% 1.39% 1.35%
Number of salaries quoted 1657 2189 2479
UK median annual salary £26,500 £28,000 £27,500
Median salary % change year-on-year -5.36% +1.82% +5.77%
10th Percentile £19,000 £18,875 £18,750
90th Percentile £50,400 £50,000 £57,500
UK excluding London median annual salary £23,000 £23,500 £24,000
% change year-on-year -2.13% -2.08% +4.35%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 172542 183486 211561
% of permanent IT jobs with a recognized job title 95.77% 96.49% 96.47%
Number of salaries quoted 138422 153547 175640
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst.

Salary trend for Service Analyst in the UK

Service Analyst
Salary Histogram

The salary distribution of IT jobs citing Service Analyst over the 6 months to 17 November 2017.

Salary histogram for Service Analyst in the UK

Service Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -18 2131 £26,620 -4.93% 73
UK excluding London -8 1230 £23,000 -2.13% 57
London -18 939 £32,500 - 22
South East +1 428 £23,500 -2.08% 14
North of England +10 347 £23,500 +6.82% 13
Midlands +13 196 £22,000 -10.20% 7
Yorkshire -3 161 £30,500 +38.64% 7
North West +37 138 £23,500 -6.00% 6
West Midlands +13 132 £22,000 -3.26% 1
South West -20 112 £24,000 +4.35% 6
East of England -58 110 £22,250 -25.83% 11
East Midlands -10 64 £21,125 -18.75% 6
North East +42 48 £21,625 +8.13%
Scotland +5 27 £32,750 +9.17% 3
Wales -20 19 £40,000 +79.78% 3
Northern Ireland -20 1 £15,500 -61.25%

Service Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 November 2017, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Analyst in the job title.

1 951 (43.11%) Windows
2 801 (36.31%) ITIL
3 784 (35.54%) Finance
4 757 (34.32%) Microsoft
5 714 (32.37%) Active Directory
6 640 (29.01%) Microsoft Office
7 422 (19.13%) Windows 7
8 409 (18.54%) SLA
9 360 (16.32%) Analytical Skills
10 323 (14.64%) Banking
11 306 (13.87%) Service Management
12 292 (13.24%) Citrix
13 241 (10.92%) Office 365
14 237 (10.74%) MS Exchange
14 237 (10.74%) Business Analysis
15 205 (9.29%) Wealth Management
16 204 (9.25%) Asset Management
17 187 (8.48%) Project Management
18 182 (8.25%) Investment Banking
19 178 (8.07%) Windows Server
20 177 (8.02%) Legal
21 174 (7.89%) Retail Banking
22 172 (7.80%) Windows 10
23 168 (7.62%) SQL
23 168 (7.62%) Microsoft Excel
24 160 (7.25%) Incident Management
24 160 (7.25%) Degree
25 159 (7.21%) Microsoft Certification
26 152 (6.89%) VPN
27 147 (6.66%) SDLC

Service Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 237 (10.74%) MS Exchange
2 66 (2.99%) Exchange Server 2010
3 65 (2.95%) Skype for Business
4 48 (2.18%) SharePoint
5 37 (1.68%) Blackberry Enterprise Server
6 36 (1.63%) Exchange Server 2007
7 34 (1.54%) IBM Notes
8 29 (1.31%) Exchange Server 2013
9 14 (0.63%) Exchange Server 2003
10 13 (0.59%) Tomcat
11 10 (0.45%) WebSphere
12 7 (0.32%) CMS
13 5 (0.23%) JBoss
14 4 (0.18%) Confluence
14 4 (0.18%) SAS
14 4 (0.18%) WebLogic
15 3 (0.14%) GlassFish
16 2 (0.091%) Apache
16 2 (0.091%) IIS
16 2 (0.091%) Site Server
Applications
1 640 (29.01%) Microsoft Office
2 168 (7.62%) Microsoft Excel
3 88 (3.99%) Microsoft PowerPoint
4 37 (1.68%) Spreadsheet
5 30 (1.36%) MS Visio
6 5 (0.23%) Acrobat
7 3 (0.14%) Vectorworks
8 2 (0.091%) AutoCAD
8 2 (0.091%) Microsoft Project
8 2 (0.091%) Revit
9 1 (0.045%) CINEMA 4D
9 1 (0.045%) Maya
9 1 (0.045%) SPSS
Business Applications
1 17 (0.77%) Dynamics CRM
2 13 (0.59%) Remedy ITSM
3 11 (0.50%) Eikon
4 10 (0.45%) assyst
5 6 (0.27%) Visualfiles
6 5 (0.23%) VisionPLUS
7 3 (0.14%) Dynamics AX
7 3 (0.14%) ION MarketView
7 3 (0.14%) SAP ERP
8 2 (0.091%) BASE24
8 2 (0.091%) Dynamics NAV
8 2 (0.091%) GoldMine
8 2 (0.091%) JDE EnterpriseOne
8 2 (0.091%) NetSuite
8 2 (0.091%) Workfront
9 1 (0.045%) Maximo
9 1 (0.045%) Minerva
9 1 (0.045%) SAP CO
9 1 (0.045%) SAP FI/CO
9 1 (0.045%) SAP PM
Cloud Services
1 241 (10.92%) Office 365
2 39 (1.77%) Microsoft Azure
3 16 (0.73%) Mimecast
4 15 (0.68%) Amazon AWS
5 13 (0.59%) SaaS
6 10 (0.45%) BrowserStack
7 3 (0.14%) Adobe Creative Cloud
7 3 (0.14%) Cloud Computing
7 3 (0.14%) G Suite
7 3 (0.14%) OneDrive
8 2 (0.091%) Azure Machine Learning
8 2 (0.091%) OpenShift
8 2 (0.091%) PaaS
Communications & Networking
1 152 (6.89%) VPN
2 125 (5.67%) LAN
3 123 (5.58%) WAN
4 98 (4.44%) TCP/IP
5 86 (3.90%) Firewall
6 83 (3.76%) DNS
7 65 (2.95%) DHCP
8 51 (2.31%) VoIP
9 49 (2.22%) Remote Desktop
10 48 (2.18%) Skype
11 42 (1.90%) Internet
12 23 (1.04%) Broadband
13 22 (1.00%) Network Security
14 20 (0.91%) MPLS
15 18 (0.82%) FTP
15 18 (0.82%) Wi-Fi
16 16 (0.73%) IP Telephony
17 13 (0.59%) VLAN
18 10 (0.45%) Intranet
19 9 (0.41%) Junos
Database & Business Intelligence
1 60 (2.72%) SQL Server
2 15 (0.68%) SQL Server Integration Services
3 14 (0.63%) SQL Server Reporting Services
4 8 (0.36%) Relational Database
5 7 (0.32%) BusinessObjects
5 7 (0.32%) Data Warehouse
6 6 (0.27%) Blockchain
6 6 (0.27%) SQL Server 2008
7 5 (0.23%) Data Mining
8 4 (0.18%) Geospatial Data
8 4 (0.18%) GIS
9 3 (0.14%) PostgreSQL
9 3 (0.14%) QlikView
9 3 (0.14%) SQL Server 2012
9 3 (0.14%) SQL Server 2016
9 3 (0.14%) SQL Server Analysis Services
10 2 (0.091%) Amazon RDS
10 2 (0.091%) Big Data
10 2 (0.091%) NoSQL
10 2 (0.091%) Qlik Sense
Development Applications
1 46 (2.09%) JIRA
2 19 (0.86%) Selenium
3 15 (0.68%) SoapUI
4 6 (0.27%) Cucumber
4 6 (0.27%) Team Foundation Server
5 5 (0.23%) WebDriver
6 2 (0.091%) Axure RP
7 1 (0.045%) HP UFT
7 1 (0.045%) JMeter
7 1 (0.045%) MSTest
7 1 (0.045%) Octopus Deploy
7 1 (0.045%) RequisitePro
7 1 (0.045%) SQL Server Management Studio (SSMS)
7 1 (0.045%) TeamCity
7 1 (0.045%) Toad
General
1 784 (35.54%) Finance
2 323 (14.64%) Banking
3 182 (8.25%) Investment Banking
4 177 (8.02%) Legal
5 174 (7.89%) Retail Banking
6 105 (4.76%) Law
7 77 (3.49%) Back Office
8 72 (3.26%) Telecoms
9 57 (2.58%) Front Office
9 57 (2.58%) Marketing
10 48 (2.18%) Retail
11 39 (1.77%) Publishing
12 34 (1.54%) International Banking
13 32 (1.45%) Manufacturing
14 26 (1.18%) Financial Institution
15 23 (1.04%) Electronics
15 23 (1.04%) German Language
16 14 (0.63%) Advertising
17 12 (0.54%) Billing
18 10 (0.45%) French Language
Libraries, Frameworks & Software Standards
1 30 (1.36%) .NET
2 26 (1.18%) XML
3 16 (0.73%) SOAP
4 14 (0.63%) REST
5 10 (0.45%) Web Services
6 6 (0.27%) J2EE
6 6 (0.27%) WebSphere MQ
7 5 (0.23%) FIX Protocol
8 4 (0.18%) COM
8 4 (0.18%) JSON
9 3 (0.14%) ASP.NET
10 2 (0.091%) .NET Framework
10 2 (0.091%) ADO
10 2 (0.091%) Entity Framework
10 2 (0.091%) jQuery
10 2 (0.091%) Middleware
10 2 (0.091%) RAML
11 1 (0.045%) Apache Camel
11 1 (0.045%) Gherkin
11 1 (0.045%) Swagger
Miscellaneous
1 360 (16.32%) Analytical Skills
2 77 (3.49%) Driving Licence
3 75 (3.40%) Management Information System
4 72 (3.26%) Blackberry
5 68 (3.08%) iPhone
6 60 (2.72%) Computer Science
7 35 (1.59%) Data Centre
8 33 (1.50%) Equities
9 32 (1.45%) iPad
10 28 (1.27%) Smartphone
11 27 (1.22%) User Experience
12 26 (1.18%) Fintech
13 25 (1.13%) Derivative
14 24 (1.09%) Video Conferencing
15 15 (0.68%) CMDB
15 15 (0.68%) EPoS
16 14 (0.63%) Client/Server
17 13 (0.59%) Fixed Income
17 13 (0.59%) Foreign Exchange (FX)
17 13 (0.59%) Thin Client
Operating Systems
1 951 (43.11%) Windows
2 422 (19.13%) Windows 7
3 178 (8.07%) Windows Server
4 172 (7.80%) Windows 10
5 113 (5.12%) Windows 8
6 107 (4.85%) Windows Server 2008
7 100 (4.53%) Windows Server 2012
8 86 (3.90%) Windows XP
9 66 (2.99%) Linux
10 46 (2.09%) Android
10 46 (2.09%) Unix
11 37 (1.68%) Mac OS X
12 34 (1.54%) Windows Server 2003
13 27 (1.22%) Apple iOS
14 15 (0.68%) Windows Vista
15 14 (0.63%) Mac OS
16 8 (0.36%) Windows 2000
17 6 (0.27%) Windows Mobile
18 4 (0.18%) CentOS
19 3 (0.14%) Windows Phone
Processes & Methodologies
1 801 (36.31%) ITIL
2 306 (13.87%) Service Management
3 237 (10.74%) Business Analysis
4 205 (9.29%) Wealth Management
5 204 (9.25%) Asset Management
6 187 (8.48%) Project Management
7 160 (7.25%) Incident Management
8 147 (6.66%) SDLC
9 143 (6.48%) Service Delivery
10 135 (6.12%) Agile Software Development
11 129 (5.85%) ITSM
12 107 (4.85%) Ticket Management
13 99 (4.49%) Change Management
13 99 (4.49%) Problem Management
14 83 (3.76%) Business Intelligence
15 81 (3.67%) Translating Business Requirements
16 78 (3.54%) Stakeholder Management
17 75 (3.40%) Time Management
18 71 (3.22%) Continuous Improvement
19 67 (3.04%) CRM
Programming Languages
1 168 (7.62%) SQL
2 29 (1.31%) C#
2 29 (1.31%) Java
3 24 (1.09%) PowerShell
4 19 (0.86%) Python
5 16 (0.73%) T-SQL
6 8 (0.36%) C++
6 8 (0.36%) Perl
7 7 (0.32%) C
7 7 (0.32%) VBA
8 6 (0.27%) R
8 6 (0.27%) VBScript
9 5 (0.23%) Tcl
10 4 (0.18%) Bash Shell
10 4 (0.18%) VB
11 3 (0.14%) PL/SQL
12 2 (0.091%) MATLAB
13 1 (0.045%) Shell Script
Qualifications
1 160 (7.25%) Degree
2 159 (7.21%) Microsoft Certification
3 111 (5.03%) Security Cleared
4 91 (4.13%) SC Cleared
5 83 (3.76%) MCP
6 82 (3.72%) ITIL Certification
7 58 (2.63%) ISEB
8 56 (2.54%) DV Cleared
9 47 (2.13%) MCDST
10 41 (1.86%) MCSA
11 39 (1.77%) ITIL Foundation Certificate
11 39 (1.77%) MCITP
11 39 (1.77%) MCTS
12 38 (1.72%) MCSE
13 33 (1.50%) Computer Science Degree
14 31 (1.41%) Cisco Certification
15 30 (1.36%) CCNA
16 28 (1.27%) A+ Certification
17 20 (0.91%) CISSP
18 18 (0.82%) ISTQB
Quality Assurance & Compliance
1 409 (18.54%) SLA
2 63 (2.86%) QA
3 46 (2.09%) ISO/IEC 20000
4 31 (1.41%) ISO 9001
5 24 (1.09%) ISO/IEC 27001
6 14 (0.63%) COBIT
6 14 (0.63%) MiFID
7 13 (0.59%) Dodd-Frank
7 13 (0.59%) PMO
8 12 (0.54%) Data Quality
9 11 (0.50%) BS25999
9 11 (0.50%) Sarbanes-Oxley
10 6 (0.27%) GDPR
11 2 (0.091%) Cyber Essentials
12 1 (0.045%) Actionable Recommendations
12 1 (0.045%) GxP
System Software
1 714 (32.37%) Active Directory
2 58 (2.63%) VMware Infrastructure
3 39 (1.77%) Hyper-V
4 21 (0.95%) XenApp
5 9 (0.41%) Virtual Desktop
6 5 (0.23%) Microsoft Virtual Server
6 5 (0.23%) Terminal Services
6 5 (0.23%) VMware ESXi
7 4 (0.18%) Citrix Presentation Server
7 4 (0.18%) VMware Workstation
7 4 (0.18%) XenDesktop
8 3 (0.14%) BitLocker
8 3 (0.14%) vSphere
9 2 (0.091%) Virtual Servers
10 1 (0.045%) Docker
10 1 (0.045%) Virtual Machines
Systems Management
1 65 (2.95%) SCCM
2 23 (1.04%) HP Quality Center
3 15 (0.68%) AirWatch
3 15 (0.68%) Systems Management Server (SMS)
4 8 (0.36%) Microsoft Intune
5 6 (0.27%) Norton AntiVirus
5 6 (0.27%) WSUS
6 4 (0.18%) Backup Exec
6 4 (0.18%) Control-M
6 4 (0.18%) SCOM
6 4 (0.18%) vCenter Server
7 3 (0.14%) DameWare
7 3 (0.14%) Jamf Pro
7 3 (0.14%) NetBackup
8 2 (0.091%) Cisco CUCM
8 2 (0.091%) Cisco UCCE
8 2 (0.091%) FortiGate
8 2 (0.091%) HP Data Protector
8 2 (0.091%) SCSM
9 1 (0.045%) SCVMM
Vendors
1 757 (34.32%) Microsoft
2 292 (13.24%) Citrix
3 125 (5.67%) VMware
4 86 (3.90%) Cisco
5 60 (2.72%) Remedy
6 53 (2.40%) SAP
7 52 (2.36%) Apple
8 51 (2.31%) ServiceNow
9 49 (2.22%) HP
10 40 (1.81%) iManage
11 33 (1.50%) Sun
12 32 (1.45%) Lotus
13 26 (1.18%) LANDesk
13 26 (1.18%) Oracle
14 24 (1.09%) Adobe
15 23 (1.04%) Bloomberg
15 23 (1.04%) Dell
16 22 (1.00%) IBM
17 21 (0.95%) Juniper
18 19 (0.86%) SolarWinds