Period
to 6 May 2021

The median annual salary for a Service Analyst was £27,500 in advertised job vacancies during the 6 months to 6 May 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
UK
6 months to
6 May 2021
Same period 2020 Same period 2019
Rank 339 308 298
Rank change year-on-year -31 -10 +4
Permanent jobs requiring a Service Analyst 787 1,041 1,679
As % of all permanent jobs advertised in the UK 0.89% 1.02% 1.14%
As % of the Job Titles category 0.96% 1.07% 1.19%
Number of salaries quoted 580 852 1,340
10th Percentile £20,500 £20,000 £19,000
25th Percentile £22,688 £22,700 £22,250
Median annual salary (50th Percentile) £27,500 £27,500 £27,500
75th Percentile £41,109 £40,375 £36,875
90th Percentile £60,000 £57,500 £52,500
UK excluding London median annual salary £24,000 £25,500 £24,000
% change year-on-year -5.88% +6.25% -2.89%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 81,772 97,376 141,089
% of permanent IT jobs with a recognized job title 92.84% 95.32% 96.02%
Number of salaries quoted 63,439 79,050 113,190
10th Percentile £31,500 £30,000 £28,500
25th Percentile £41,000 £38,750 £37,000
Median annual salary (50th Percentile) £55,000 £52,500 £50,000
Median % change year-on-year +4.76% +5.00% -
75th Percentile £72,500 £71,250 £68,750
90th Percentile £88,750 £87,500 £85,000
UK excluding London median annual salary £47,500 £46,000 £45,000
% change year-on-year +3.26% +2.22% -

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Service Analyst.

Salary trend for Service Analyst in the UK

Service Analyst
Salary Histogram

Salary distribution for jobs citing Service Analyst over the 6 months to 6 May 2021.

Salary histogram for Service Analyst in the UK

Service Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK over the 6 months to 6 May 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -17 732 £27,500 -1.79% 75
UK excluding London -8 487 £24,000 -5.88% 69
London -17 273 £42,500 +21.43% 16
South East +57 166 £27,500 -8.33% 11
North of England -18 107 £23,250 - 13
Midlands -14 83 £23,500 -2.28% 18
Work from Home -81 78 £28,000 +16.67% 10
Yorkshire -2 59 £23,250 -3.13% 9
South West -39 51 £24,000 -5.88% 8
North West +11 44 £23,500 +4.44% 4
West Midlands -15 43 £23,500 -2.08% 11
East of England +7 41 £26,500 -11.67% 8
East Midlands -16 39 £23,500 -11.42% 7
Wales +36 22 £25,000 +16.28% 2
Scotland -17 18 £20,000 -4.76% 8
North East -16 4 £21,000 -8.70%
Channel Islands +4 1 - - 1

Service Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 6 May 2021, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Analyst in the job title.

1 307 (39.01%) Social Skills
2 294 (37.36%) ITIL
3 291 (36.98%) Microsoft
4 290 (36.85%) Active Directory
5 286 (36.34%) Windows
6 263 (33.42%) Finance
7 255 (32.40%) Microsoft 365
8 175 (22.24%) Windows 10
9 168 (21.35%) SLA
10 144 (18.30%) Problem-Solving
11 130 (16.52%) Microsoft Office
12 108 (13.72%) Analytical Skills
13 101 (12.83%) ITSM
14 96 (12.20%) Service Management
14 96 (12.20%) Service Delivery
15 83 (10.55%) Agile Software Development
16 71 (9.02%) Incident Management
17 69 (8.77%) Stakeholder Management
18 67 (8.51%) SQL
19 64 (8.13%) MS Exchange
20 63 (8.01%) Citrix
21 62 (7.88%) Time Management
21 62 (7.88%) GDPR
22 61 (7.75%) Windows Server
23 60 (7.62%) Business Analysis
24 59 (7.50%) Problem Management
25 58 (7.37%) VMware
26 56 (7.12%) SharePoint
26 56 (7.12%) Digital Economy
27 53 (6.73%) Windows 7

Service Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 64 (8.13%) MS Exchange
2 56 (7.12%) SharePoint
3 10 (1.27%) SharePoint Server
4 9 (1.14%) Confluence
4 9 (1.14%) Elasticsearch
5 7 (0.89%) Cloud Foundry
5 7 (0.89%) Exchange Server 2013
5 7 (0.89%) GemFire
5 7 (0.89%) IIS
6 6 (0.76%) Exchange Server 2010
7 4 (0.51%) CMS
7 4 (0.51%) Sitecore CMS
8 3 (0.38%) Exchange Server 2003
9 2 (0.25%) Exchange Server 2007
9 2 (0.25%) Skype for Business
9 2 (0.25%) TPMS
Applications
1 130 (16.52%) Microsoft Office
2 51 (6.48%) Microsoft Excel
3 24 (3.05%) Microsoft PowerPoint
4 5 (0.64%) MS Visio
5 4 (0.51%) Microsoft Project
6 1 (0.13%) Acrobat
6 1 (0.13%) Adobe Illustrator
6 1 (0.13%) InDesign
6 1 (0.13%) Photoshop
Business Applications
1 16 (2.03%) Remedy ITSM
2 6 (0.76%) Elite 3E
3 4 (0.51%) Visualfiles
4 3 (0.38%) Dynamics NAV
5 2 (0.25%) SAP CRM
6 1 (0.13%) Orchard Housing
6 1 (0.13%) Sage X3
6 1 (0.13%) Sonata
Cloud Services
1 255 (32.40%) Microsoft 365
2 52 (6.61%) Azure
3 27 (3.43%) Power Platform
4 15 (1.91%) AWS
5 10 (1.27%) SaaS
6 9 (1.14%) PaaS
7 8 (1.02%) Azure Active Directory
8 7 (0.89%) GitHub
8 7 (0.89%) OneDrive
9 5 (0.64%) Cloud Computing
9 5 (0.64%) Google Workspace
10 3 (0.38%) Mimecast
11 2 (0.25%) Amazon CloudWatch
11 2 (0.25%) AWS CloudFormation
11 2 (0.25%) Dynamics 365
11 2 (0.25%) IaaS
12 1 (0.13%) Amazon S3
12 1 (0.13%) Azure Stack
12 1 (0.13%) GCP
12 1 (0.13%) Serverless
Communications & Networking
1 46 (5.84%) TCP/IP
2 43 (5.46%) Firewall
3 38 (4.83%) VPN
4 29 (3.68%) DNS
5 24 (3.05%) DHCP
6 18 (2.29%) LAN
6 18 (2.29%) Remote Desktop
7 15 (1.91%) Wi-Fi
8 14 (1.78%) Intranet
9 13 (1.65%) WAN
10 12 (1.52%) Ethernet
10 12 (1.52%) Skype
10 12 (1.52%) VoIP
11 10 (1.27%) Internet
12 7 (0.89%) Calico
13 3 (0.38%) Cisco IOS
13 3 (0.38%) IP Telephony
13 3 (0.38%) Wireless
14 2 (0.25%) SAN
14 2 (0.25%) Unified Communications
Database & Business Intelligence
1 43 (5.46%) Tableau
2 41 (5.21%) SQL Server
3 27 (3.43%) Power BI
4 7 (0.89%) PostgreSQL
4 7 (0.89%) QlikView
5 5 (0.64%) SQL Server Reporting Services
6 4 (0.51%) SQL Server Integration Services
7 3 (0.38%) Big Data
7 3 (0.38%) Data Warehouse
8 2 (0.25%) Azure SQL Database
8 2 (0.25%) Oracle Database
9 1 (0.13%) Amazon RDS
9 1 (0.13%) Azure SQL Data Warehouse
9 1 (0.13%) MySQL
9 1 (0.13%) Relational Database
9 1 (0.13%) SQL Server 2016
9 1 (0.13%) SQL Server Analysis Services
Development Applications
1 14 (1.78%) JIRA
2 12 (1.52%) Postman
3 9 (1.14%) Cucumber
3 9 (1.14%) Jenkins
4 8 (1.02%) Selenium
5 7 (0.89%) Git (software)
5 7 (0.89%) Gradle
5 7 (0.89%) gulp
5 7 (0.89%) Protractor
5 7 (0.89%) Sonatype Nexus
6 2 (0.25%) LSMW
7 1 (0.13%) Cypress.io
7 1 (0.13%) JUnit
7 1 (0.13%) WebDriver
General
1 307 (39.01%) Social Skills
2 263 (33.42%) Finance
3 108 (13.72%) Analytical Skills
4 56 (7.12%) Digital Economy
5 52 (6.61%) Law
6 40 (5.08%) Banking
7 38 (4.83%) Legal
8 34 (4.32%) Telecoms
9 23 (2.92%) Organisational Skills
10 17 (2.16%) Public Sector
11 15 (1.91%) Games
12 12 (1.52%) Manufacturing
12 12 (1.52%) Retail
13 10 (1.27%) Advertising
14 8 (1.02%) Presentation Skills
15 7 (0.89%) Spanish Language
16 6 (0.76%) Back Office
16 6 (0.76%) Marketing
17 5 (0.64%) Electronics
17 5 (0.64%) Investment Banking
Libraries, Frameworks & Software Standards
1 17 (2.16%) XML
2 13 (1.65%) JSON
3 12 (1.52%) Swagger
4 7 (0.89%) AngularJS
4 7 (0.89%) Elastic Stack
4 7 (0.89%) J2EE
4 7 (0.89%) Kafka
4 7 (0.89%) Node.js
4 7 (0.89%) RabbitMQ
4 7 (0.89%) Spring
4 7 (0.89%) Spring Boot
4 7 (0.89%) Spring Integration
4 7 (0.89%) WireMock
5 3 (0.38%) .NET
5 3 (0.38%) CSS
6 2 (0.25%) Apache Flex
6 2 (0.25%) CGI
6 2 (0.25%) FIX Protocol
6 2 (0.25%) HTML
6 2 (0.25%) SAP ALE
Miscellaneous
1 48 (6.10%) Management Information System
2 39 (4.96%) Self-Motivation
3 27 (3.43%) Driving Licence
4 26 (3.30%) Replication
5 16 (2.03%) Video Conferencing
6 15 (1.91%) BYOD
7 14 (1.78%) Smartphone
8 9 (1.14%) Data Centre
9 7 (0.89%) Blackberry
10 6 (0.76%) Cyberthreat
10 6 (0.76%) Fat Client
10 6 (0.76%) Thin Client
11 3 (0.38%) CMDB
11 3 (0.38%) FMCG
11 3 (0.38%) iPhone
11 3 (0.38%) NHS
11 3 (0.38%) Public Cloud
11 3 (0.38%) User Experience
11 3 (0.38%) Virtual Team
12 2 (0.25%) Client/Server
Operating Systems
1 286 (36.34%) Windows
2 175 (22.24%) Windows 10
3 61 (7.75%) Windows Server
4 53 (6.73%) Windows 7
5 43 (5.46%) Windows Server 2008
6 40 (5.08%) Windows Server 2012
7 21 (2.67%) Android
8 15 (1.91%) Mac OS X
9 14 (1.78%) Windows Server 2019
10 12 (1.52%) Windows Server 2016
11 10 (1.27%) Linux
12 9 (1.14%) Mac OS
13 6 (0.76%) Apple iOS
13 6 (0.76%) Windows 8
14 5 (0.64%) Windows XP
15 4 (0.51%) Windows Server 2003
15 4 (0.51%) Windows Vista
16 2 (0.25%) Unix
17 1 (0.13%) Ubuntu
17 1 (0.13%) Windows Mobile
Processes & Methodologies
1 294 (37.36%) ITIL
2 144 (18.30%) Problem-Solving
3 101 (12.83%) ITSM
4 96 (12.20%) Service Delivery
4 96 (12.20%) Service Management
5 83 (10.55%) Agile Software Development
6 71 (9.02%) Incident Management
7 69 (8.77%) Stakeholder Management
8 62 (7.88%) Time Management
9 60 (7.62%) Business Analysis
10 59 (7.50%) Problem Management
11 46 (5.84%) Continuous Improvement
12 43 (5.46%) Dashboard Development
13 36 (4.57%) Root Cause Analysis
14 35 (4.45%) Data Analysis
15 34 (4.32%) Project Delivery
16 33 (4.19%) Waterfall
17 30 (3.81%) Change Management
18 29 (3.68%) Data Governance
19 28 (3.56%) Mobile Device Management
Programming Languages
1 67 (8.51%) SQL
2 33 (4.19%) Python
3 28 (3.56%) PowerShell
4 14 (1.78%) Java
5 10 (1.27%) Bash Shell
6 8 (1.02%) Go
6 8 (1.02%) Ruby
7 7 (0.89%) JavaScript
8 5 (0.64%) C
9 2 (0.25%) Perl
9 2 (0.25%) VBA
10 1 (0.13%) PHP
10 1 (0.13%) T-SQL
Qualifications
1 35 (4.45%) Degree
2 25 (3.18%) Microsoft Certification
3 16 (2.03%) Security Cleared
4 14 (1.78%) MCSE
5 10 (1.27%) CCNA
5 10 (1.27%) Cisco Certification
5 10 (1.27%) ITIL Certification
5 10 (1.27%) MCP
6 9 (1.14%) A+ Certification
6 9 (1.14%) Computer Science Degree
6 9 (1.14%) SC Cleared
7 7 (0.89%) CISM
7 7 (0.89%) ITIL Foundation Certificate
7 7 (0.89%) OCP
7 7 (0.89%) Oracle Certification
8 5 (0.64%) MCSA
9 4 (0.51%) CEH
9 4 (0.51%) CISSP
9 4 (0.51%) DV Cleared
9 4 (0.51%) MOS
Quality Assurance & Compliance
1 168 (21.35%) SLA
2 62 (7.88%) GDPR
3 36 (4.57%) Data Quality
4 28 (3.56%) COBIT
5 13 (1.65%) QA
6 10 (1.27%) ISO/IEC 27001
6 10 (1.27%) PMO
7 5 (0.64%) IFRS
8 4 (0.51%) IFRS 9
9 2 (0.25%) HL7
9 2 (0.25%) PMBOK
9 2 (0.25%) Sarbanes-Oxley
10 1 (0.13%) GRC
10 1 (0.13%) ISO 22301
10 1 (0.13%) ISO 9001
10 1 (0.13%) ISO/IEC 20000
10 1 (0.13%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 1 (0.13%) NIST
10 1 (0.13%) Solvency II
System Software
1 290 (36.85%) Active Directory
2 35 (4.45%) VMware Infrastructure
3 19 (2.41%) Hyper-V
4 11 (1.40%) VMware ESXi
5 10 (1.27%) XenApp
6 9 (1.14%) Virtual Machines
7 8 (1.02%) Firmware
7 8 (1.02%) Microsoft Virtual Server
7 8 (1.02%) Virtual Servers
8 5 (0.64%) vSphere
9 3 (0.38%) KVM
9 3 (0.38%) XenDesktop
10 2 (0.25%) Docker
11 1 (0.13%) Terminal Services
11 1 (0.13%) VMware Workstation
Systems Management
1 50 (6.35%) SCCM
2 13 (1.65%) Control-M
3 9 (1.14%) Ansible
3 9 (1.14%) Microsoft Intune
4 8 (1.02%) Kubernetes
4 8 (1.02%) Opscode Chef
5 7 (0.89%) Grafana
5 7 (0.89%) Kibana
6 6 (0.76%) vCenter Server
7 4 (0.51%) AirWatch
8 3 (0.38%) Backup Exec
9 2 (0.25%) Cisco CUCM
9 2 (0.25%) Cisco UCCX
9 2 (0.25%) CSIRT
9 2 (0.25%) Norton AntiVirus
9 2 (0.25%) SCOM
9 2 (0.25%) Terraform
10 1 (0.13%) Puppet
10 1 (0.13%) Single Sign-On
10 1 (0.13%) WSUS
Vendors
1 291 (36.98%) Microsoft
2 63 (8.01%) Citrix
3 58 (7.37%) VMware
4 39 (4.96%) ServiceNow
5 29 (3.68%) Informatica
6 25 (3.18%) Apple
7 18 (2.29%) Cisco
7 18 (2.29%) Remedy
8 12 (1.52%) AppDynamics
8 12 (1.52%) iManage
8 12 (1.52%) SAP
9 11 (1.40%) Reuters
10 10 (1.27%) Oracle
11 8 (1.02%) Sophos
11 8 (1.02%) Veeam
12 7 (0.89%) Avaya
12 7 (0.89%) HP
12 7 (0.89%) PayPal
12 7 (0.89%) SolarWinds
13 6 (0.76%) Intapp