Service Analyst Jobs

Service Analyst
UK

The median Service Analyst salary in the UK is £31,000 per year, according to job vacancies posted during the 6 months leading to 1 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 388 334 356
Rank change year-on-year -54 +22 +42
Permanent jobs requiring a Service Analyst 343 836 980
As % of all permanent jobs advertised in the UK 0.66% 0.85% 0.94%
As % of the Job Titles category 0.73% 0.90% 1.03%
Number of salaries quoted 244 660 723
10th Percentile £24,089 £22,000 £22,000
25th Percentile £25,750 £24,000 £24,500
Median annual salary (50th Percentile) £31,000 £27,500 £29,714
Median % change year-on-year +12.73% -7.45% +10.05%
75th Percentile £40,000 £34,250 £37,500
90th Percentile £55,500 £45,000 £48,750
UK excluding London median annual salary £27,674 £26,467 £26,500
% change year-on-year +4.56% -0.12% +6.00%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 46,902 93,183 95,132
% of permanent jobs with a recognized job title 90.12% 94.62% 91.53%
Number of salaries quoted 27,275 66,883 59,840
10th Percentile £30,000 £28,500 £32,500
25th Percentile £42,000 £38,500 £45,000
Median annual salary (50th Percentile) £57,500 £52,777 £60,000
Median % change year-on-year +8.95% -12.04% -
75th Percentile £75,000 £71,250 £81,250
90th Percentile £97,500 £90,000 £100,000
UK excluding London median annual salary £52,000 £50,000 £52,500
% change year-on-year +4.00% -4.76% +5.00%

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Service Analyst.

Salary trend for Service Analyst in the UK

Service Analyst
Salary Histogram

Salary distribution for jobs citing Service Analyst over the 6 months to 1 May 2025.

Salary histogram for Service Analyst in the UK

Service Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -67 309 £31,250 +13.64% 94
UK excluding London -50 233 £27,674 +4.56% 71
London +61 107 £37,500 +7.14% 30
Work from Home +67 81 £31,000 +10.07% 36
North of England -66 55 £27,849 +13.67% 28
Midlands +33 54 £26,000 -7.69% 9
South East +24 37 £30,899 +18.84% 16
North West -42 36 £28,000 +12.00% 18
East Midlands +50 35 £26,000 -7.69% 7
South West +44 34 £30,000 +9.09% 8
Scotland +130 24 £27,000 -3.57% 3
East of England +17 24 £26,000 -1.89% 12
West Midlands +1 19 £34,000 +23.64% 2
Yorkshire +5 15 £26,500 +8.16% 6
Northern Ireland +37 4 - -
North East +29 4 £33,750 +37.76% 5
Isle of Man - 1 £23,500 -

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 1 May 2025, Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Analyst in the job title.

1 191 (55.69%) Social Skills
2 151 (44.02%) Customer Service
3 147 (42.86%) Microsoft
4 132 (38.48%) Windows
5 130 (37.90%) Microsoft 365
6 125 (36.44%) ITIL
7 119 (34.69%) Active Directory
8 97 (28.28%) Finance
9 81 (23.62%) ITSM
10 80 (23.32%) Problem-Solving
11 77 (22.45%) Service Management
12 66 (19.24%) Microsoft Office
13 62 (18.08%) Azure
14 51 (14.87%) ServiceNow
15 50 (14.58%) Windows 10
16 44 (12.83%) SharePoint
16 44 (12.83%) Banking
17 42 (12.24%) Law
18 38 (11.08%) Analytical Skills
18 38 (11.08%) Microsoft Intune
19 35 (10.20%) SLA
20 34 (9.91%) Windows Server
21 33 (9.62%) Microsoft Exchange
21 33 (9.62%) Change Management
22 32 (9.33%) Incident Management
23 30 (8.75%) Degree
23 30 (8.75%) Service Delivery
24 29 (8.45%) VMware
25 27 (7.87%) Organisational Skills
26 26 (7.58%) Customer Experience

Service Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 44 (12.83%) SharePoint
2 33 (9.62%) Microsoft Exchange
3 3 (0.87%) Confluence
4 2 (0.58%) IBM Domino
5 1 (0.29%) IBM Notes
Applications
1 66 (19.24%) Microsoft Office
2 24 (7.00%) Microsoft Excel
3 21 (6.12%) Microsoft PowerPoint
4 2 (0.58%) MS Visio
5 1 (0.29%) Adobe Creative Suite
Business Applications
1 16 (4.66%) OpenText VIM for SAP
1 16 (4.66%) SAP FI
2 4 (1.17%) SAP HCM
3 2 (0.58%) Elite 3E
4 1 (0.29%) assyst
4 1 (0.29%) Carpe Diem
4 1 (0.29%) Dynamics CRM
Cloud Services
1 130 (37.90%) Microsoft 365
2 62 (18.08%) Azure
3 26 (7.58%) Entra ID
4 19 (5.54%) OneDrive
5 13 (3.79%) Mimecast
6 10 (2.92%) Power Platform
7 6 (1.75%) Cloud Computing
8 5 (1.46%) AWS
9 4 (1.17%) Azure Sentinel
9 4 (1.17%) Boomi
9 4 (1.17%) SaaS
10 2 (0.58%) Amazon CloudWatch
10 2 (0.58%) AWS CloudTrail
10 2 (0.58%) Google Analytics
10 2 (0.58%) Snowflake
11 1 (0.29%) Dynamics 365
11 1 (0.29%) PowerApps
11 1 (0.29%) Rubrik
Communications & Networking
1 23 (6.71%) DNS
2 20 (5.83%) TCP/IP
3 18 (5.25%) VPN
4 16 (4.66%) LAN
5 14 (4.08%) DHCP
6 13 (3.79%) Firewall
7 12 (3.50%) Wireless
8 11 (3.21%) WAN
9 9 (2.62%) Remote Desktop
10 6 (1.75%) WebEx
11 4 (1.17%) Internet
11 4 (1.17%) SAN
11 4 (1.17%) VLAN
11 4 (1.17%) VoIP
12 3 (0.87%) Wi-Fi
13 2 (0.58%) Cisco IOS
13 2 (0.58%) Intranet
13 2 (0.58%) IP Telephony
14 1 (0.29%) Mobile Broadband
14 1 (0.29%) Network Security
Database & Business Intelligence
1 9 (2.62%) Power BI
2 4 (1.17%) SQL Server
3 3 (0.87%) Azure SQL Data Warehouse
3 3 (0.87%) Data Warehouse
3 3 (0.87%) Relational Database
4 1 (0.29%) DTS
4 1 (0.29%) KDB
4 1 (0.29%) Oracle Reports
Development Applications
1 11 (3.21%) JIRA
General
1 191 (55.69%) Social Skills
2 97 (28.28%) Finance
3 44 (12.83%) Banking
4 42 (12.24%) Law
5 38 (11.08%) Analytical Skills
6 27 (7.87%) Organisational Skills
7 15 (4.37%) Inclusion and Diversity
8 14 (4.08%) Retail
9 13 (3.79%) Public Sector
10 7 (2.04%) Private Banking
11 6 (1.75%) Legal
11 6 (1.75%) Local Government
12 4 (1.17%) Automotive
13 3 (0.87%) Tech for Good
13 3 (0.87%) Telecoms
14 2 (0.58%) Back Office
14 2 (0.58%) Financial Institution
15 1 (0.29%) Electronics
15 1 (0.29%) Front Office
15 1 (0.29%) Manufacturing
Libraries, Frameworks & Software Standards
1 4 (1.17%) Middleware
2 3 (0.87%) EDI
3 1 (0.29%) FIX Protocol
3 1 (0.29%) HTML
3 1 (0.29%) HTML5
3 1 (0.29%) jQuery
3 1 (0.29%) JSON
3 1 (0.29%) Lightning Web Components
3 1 (0.29%) REST
3 1 (0.29%) SOAP
3 1 (0.29%) Web Services
3 1 (0.29%) XML
3 1 (0.29%) XMPP
Miscellaneous
1 15 (4.37%) Management Information System
1 15 (4.37%) Video Conferencing
2 14 (4.08%) Driving Licence
3 12 (3.50%) Onboarding
3 12 (3.50%) Self-Motivation
4 10 (2.92%) CMDB
5 7 (2.04%) iPhone
6 4 (1.17%) Data Centre
6 4 (1.17%) Distributed Denial-of-Service
6 4 (1.17%) Fat Client
6 4 (1.17%) Security Posture
6 4 (1.17%) Thin Client
7 3 (0.87%) Analytical Mindset
7 3 (0.87%) Data Protection Act
7 3 (0.87%) Product Ownership
7 3 (0.87%) Replication
8 2 (0.58%) Data Structures
8 2 (0.58%) iPad
8 2 (0.58%) Smartphone
8 2 (0.58%) Virtual Team
Operating Systems
1 132 (38.48%) Windows
2 50 (14.58%) Windows 10
3 34 (9.91%) Windows Server
4 13 (3.79%) Apple iOS
5 12 (3.50%) Android
6 9 (2.62%) Mac OS
7 6 (1.75%) Linux
8 3 (0.87%) Mac OS X
8 3 (0.87%) Windows 7
8 3 (0.87%) Windows Server 2012
8 3 (0.87%) Windows Server 2019
9 1 (0.29%) Unix
9 1 (0.29%) Windows 8
Processes & Methodologies
1 151 (44.02%) Customer Service
2 125 (36.44%) ITIL
3 81 (23.62%) ITSM
4 80 (23.32%) Problem-Solving
5 77 (22.45%) Service Management
6 33 (9.62%) Change Management
7 32 (9.33%) Incident Management
8 30 (8.75%) Service Delivery
9 26 (7.58%) Customer Experience
10 25 (7.29%) Coaching
11 24 (7.00%) Continuous Improvement
12 19 (5.54%) Project Management
13 18 (5.25%) Configuration Management
13 18 (5.25%) ERP
13 18 (5.25%) Stakeholder Management
14 16 (4.66%) Cost Control
14 16 (4.66%) Strategic Thinking
15 14 (4.08%) Process Improvement
16 13 (3.79%) Mentoring
16 13 (3.79%) Mobile Device Management
Programming Languages
1 15 (4.37%) SQL
2 9 (2.62%) PowerShell
3 6 (1.75%) Python
4 4 (1.17%) Kusto Query Language
5 1 (0.29%) Apex Code
5 1 (0.29%) Bash
5 1 (0.29%) JavaScript
5 1 (0.29%) SOQL
5 1 (0.29%) T-SQL
Qualifications
1 30 (8.75%) Degree
2 9 (2.62%) DBS Check
3 8 (2.33%) ITIL Foundation Certificate
3 8 (2.33%) Security Cleared
4 7 (2.04%) CompTIA Security+
5 6 (1.75%) Computer Science Degree
5 6 (1.75%) Microsoft Certification
5 6 (1.75%) MOS
6 5 (1.46%) A+ Certification
6 5 (1.46%) ITIL Certification
7 4 (1.17%) CISSP
7 4 (1.17%) MCSA
8 3 (0.87%) BPSS Clearance
8 3 (0.87%) CIPD
8 3 (0.87%) Cisco Certification
8 3 (0.87%) MCP
8 3 (0.87%) SC Cleared
9 2 (0.58%) CCA
9 2 (0.58%) CCNP
9 2 (0.58%) Citrix Certification
Quality Assurance & Compliance
1 35 (10.20%) SLA
2 4 (1.17%) QA
3 2 (0.58%) GDPR
3 2 (0.58%) ISO 22301
3 2 (0.58%) ISO 9001
3 2 (0.58%) ISO/IEC 27001
3 2 (0.58%) PCI DSS
4 1 (0.29%) Accessibility
4 1 (0.29%) COBIT
4 1 (0.29%) PMO
System Software
1 119 (34.69%) Active Directory
2 16 (4.66%) VMware Infrastructure
3 8 (2.33%) Virtual Desktop
4 7 (2.04%) XenApp
5 5 (1.46%) Hyper-V
6 2 (0.58%) XenDesktop
7 1 (0.29%) Virtual Machines
7 1 (0.29%) Virtual Servers
Systems Management
1 38 (11.08%) Microsoft Intune
2 11 (3.21%) SCCM
3 2 (0.58%) Backup Exec
3 2 (0.58%) Symantec Endpoint Protection
4 1 (0.29%) DameWare
4 1 (0.29%) Jamf Pro
4 1 (0.29%) NetBackup
Vendors
1 147 (42.86%) Microsoft
2 51 (14.87%) ServiceNow
3 29 (8.45%) VMware
4 22 (6.41%) SAP
5 17 (4.96%) Citrix
6 12 (3.50%) Cisco
7 8 (2.33%) Apple
7 8 (2.33%) HP
8 7 (2.04%) Avaloq
8 7 (2.04%) Dell
8 7 (2.04%) Sophos
9 5 (1.46%) DocuSign
10 4 (1.17%) CheckPoint
10 4 (1.17%) LogRhythm
10 4 (1.17%) Meraki
10 4 (1.17%) Qualys
10 4 (1.17%) Salesforce
10 4 (1.17%) Tenable
11 3 (0.87%) iManage
11 3 (0.87%) Veeam