The median annual salary for a Service Analyst was £27,500 in advertised job vacancies during the 3 months to 23 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
UK
3 months to
23 Jun 2017
Same period 2016 Same period 2015
Rank 284 234 258
Rank change year-on-year -50 +24  
Permanent jobs requiring a Service Analyst 1003 1416 1412
As % of all permanent IT jobs advertised in the UK 1.13% 1.44% 1.27%
As % of the Job Titles category 1.17% 1.49% 1.32%
Number of salaries quoted 750 1216 1209
Median salary £27,500 £26,500 £28,000
Median salary % change year-on-year +3.77% -5.35%  
90% offered a salary of more than £19,000 £19,000 £20,000
10% offered a salary of more than £50,000 £45,000 £52,500
UK excluding London median salary £23,500 £24,500 £24,500
% change year-on-year -4.08% -  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 85523 94943 107102
As % of all permanent IT job vacancies advertised in the UK 95.96% 96.54% 96.59%
Number of salaries quoted 69945 79998 88268
Median salary £46,250 £47,500 £45,000
Median salary % change year-on-year -2.63% +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £74,000 £70,000 £71,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Service Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Service Analyst in the job title.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst.

Salary trend for Service Analyst in the UK

Service Analyst
Salary Histogram

The salary distribution of IT jobs citing Service Analyst over the 3 months to 23 June 2017.

Salary histogram for Service Analyst in the UK

Service Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -34 962 £27,500 +3.77% 88
London -51 407 £32,500 +8.33% 27
South East +35 250 £23,500 -6.00% 17
Surrey +61 92 £25,500 -7.27% 5
City of London +46 84 £32,500 +3.17% 7
North West -24 71 £22,000 +2.32% 4
Yorkshire -34 68 £22,625 +2.84% 17
Buckinghamshire +32 64 £21,250 +4.86% 1
South West +18 61 £25,500 +13.33% 5
Milton Keynes +28 60 £17,000 -15.55% 1
West Yorkshire -18 52 £23,750 +3.26% 11
Hampshire +11 45 £23,500 +11.90% 2
East of England -44 42 £27,500 +23.59% 7
Leeds -12 39 £30,250 +28.72% 2
Manchester -13 34 £22,750 +5.81%
West Midlands -55 31 £22,750 -9.00% 7
Cheshire -19 24 £19,000 -9.52% 1
Hertfordshire -12 21 £27,500 -8.33% 2
North East +25 19 £20,000 -27.27% 3
Berkshire +10 19 £25,000 -50.00% 4
Bristol -25 19 £28,000 - 2
Birmingham -1 17 £27,459 +5.60% 2
Portsmouth - 17 £23,500 -
Wales -4 13 £40,000 +53.84%
East Midlands -39 13 £22,000 -8.33% 1
South Wales +9 12 £40,000 +53.84%
Scotland +6 12 £24,500 +3.15% 3
Wiltshire +5 12 £26,750 +18.88%
Croydon -2 12 £16,500 -25.00%
Bletchley - 12 - -

Service Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 June 2017, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Analyst in the job title.

1 987 (47.32%) Windows
2 776 (37.20%) Microsoft
3 761 (36.48%) ITIL
4 749 (35.91%) Active Directory
5 718 (34.42%) Finance
6 655 (31.40%) Microsoft Office
7 463 (22.20%) Windows 7
8 399 (19.13%) SLA
9 390 (18.70%) Citrix
10 284 (13.61%) MS Exchange
11 261 (12.51%) Service Management
12 231 (11.07%) Windows Server
13 204 (9.78%) Degree
14 197 (9.44%) Office 365
15 185 (8.87%) SQL
16 181 (8.68%) VPN
17 177 (8.49%) Banking
18 166 (7.96%) Agile Software Development
19 165 (7.91%) Service Delivery
20 162 (7.77%) Analytical Skills
21 149 (7.14%) Business Analysis
22 145 (6.95%) Microsoft Certification
23 144 (6.90%) Microsoft Excel
24 143 (6.86%) Legal
25 140 (6.71%) Incident Management
26 134 (6.42%) Windows 8
27 130 (6.23%) TCP/IP
28 114 (5.47%) Retail
29 112 (5.37%) DNS
30 108 (5.18%) VMware

Service Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 284 (13.61%) MS Exchange
2 70 (3.36%) Exchange Server 2010
3 66 (3.16%) Exchange Server 2007
4 62 (2.97%) Blackberry Enterprise Server
5 54 (2.59%) SharePoint
6 39 (1.87%) Skype for Business
7 27 (1.29%) Exchange Server 2013
8 24 (1.15%) IBM Notes
9 9 (0.43%) Tomcat
10 8 (0.38%) IIS
11 7 (0.34%) BizTalk Server
12 6 (0.29%) Apache
12 6 (0.29%) Exchange Server 2003
12 6 (0.29%) JBoss
12 6 (0.29%) WebLogic
13 5 (0.24%) Confluence
13 5 (0.24%) SharePoint 2010
13 5 (0.24%) WebSphere
14 4 (0.19%) GlassFish
15 3 (0.14%) TPMS
Applications
1 655 (31.40%) Microsoft Office
2 144 (6.90%) Microsoft Excel
3 57 (2.73%) Microsoft PowerPoint
4 37 (1.77%) MS Visio
5 14 (0.67%) Spreadsheet
6 10 (0.48%) Microsoft Project
7 2 (0.096%) Vectorworks
8 1 (0.048%) Acrobat
8 1 (0.048%) Adobe Creative Suite
Business Applications
1 11 (0.53%) SAP Oil and Gas
2 4 (0.19%) ION MarketView
3 3 (0.14%) Dynamics CRM
3 3 (0.14%) JDE OneWorld
3 3 (0.14%) Remedy ITSM
4 2 (0.096%) assyst
4 2 (0.096%) BASE24
4 2 (0.096%) Dynamics AX
4 2 (0.096%) Dynamics NAV
4 2 (0.096%) thinkFolio
4 2 (0.096%) Workfront
5 1 (0.048%) Eikon
5 1 (0.048%) Infor M3
5 1 (0.048%) Loan IQ
5 1 (0.048%) Oracle Payroll
5 1 (0.048%) Summit
5 1 (0.048%) Visualfiles
5 1 (0.048%) WebTrends
Cloud Services
1 197 (9.44%) Office 365
2 33 (1.58%) Microsoft Azure
3 18 (0.86%) Amazon AWS
4 17 (0.81%) SaaS
5 12 (0.58%) Mimecast
6 8 (0.38%) Cloud Computing
7 4 (0.19%) Azure Active Directory
7 4 (0.19%) OpenShift
7 4 (0.19%) PaaS
8 3 (0.14%) BrowserStack
8 3 (0.14%) IaaS
9 2 (0.096%) OneDrive
10 1 (0.048%) Adobe Creative Cloud
10 1 (0.048%) G Suite
10 1 (0.048%) Virtual Private Cloud
Communications & Networking
1 181 (8.68%) VPN
2 130 (6.23%) TCP/IP
3 112 (5.37%) DNS
4 102 (4.89%) WAN
5 101 (4.84%) LAN
6 88 (4.22%) DHCP
7 54 (2.59%) VoIP
8 47 (2.25%) Firewall
9 46 (2.21%) Internet
10 29 (1.39%) Skype
11 27 (1.29%) Remote Desktop
12 26 (1.25%) Wi-Fi
13 15 (0.72%) Network Security
14 14 (0.67%) PBX
15 13 (0.62%) Multicast
15 13 (0.62%) Unicast
15 13 (0.62%) VLAN
16 10 (0.48%) SAN
17 8 (0.38%) IP Telephony
17 8 (0.38%) Wireless
Database & Business Intelligence
1 67 (3.21%) SQL Server
2 21 (1.01%) SQL Server Reporting Services
3 18 (0.86%) Relational Database
4 14 (0.67%) Data Warehouse
5 13 (0.62%) BusinessObjects
6 11 (0.53%) SQL Server Integration Services
7 9 (0.43%) Big Data
7 9 (0.43%) MS Access
8 8 (0.38%) Crystal Reports
9 6 (0.29%) Data Mining
10 5 (0.24%) MongoDB
10 5 (0.24%) PostgreSQL
11 3 (0.14%) Geospatial Data
11 3 (0.14%) GIS
11 3 (0.14%) NoSQL
11 3 (0.14%) Oracle Reports
11 3 (0.14%) SQL Server 2008
11 3 (0.14%) SQL Server 2012
12 2 (0.096%) Oracle BI EE
12 2 (0.096%) SQL Server 2016
Development Applications
1 42 (2.01%) JIRA
2 23 (1.10%) Selenium
3 14 (0.67%) SoapUI
3 14 (0.67%) Team Foundation Server
4 8 (0.38%) Jenkins
5 7 (0.34%) Cucumber
5 7 (0.34%) JUnit
6 5 (0.24%) NUnit
7 4 (0.19%) TestNG
8 3 (0.14%) Bugzilla
9 2 (0.096%) RequisitePro
10 1 (0.048%) Axure RP
10 1 (0.048%) FitNesse
10 1 (0.048%) JMeter
10 1 (0.048%) Maven
10 1 (0.048%) Octopus Deploy
10 1 (0.048%) Rational Rose
10 1 (0.048%) TeamCity
10 1 (0.048%) Visual Studio Team System
10 1 (0.048%) WebDriver
General
1 718 (34.42%) Finance
2 177 (8.49%) Banking
3 143 (6.86%) Legal
4 114 (5.47%) Retail
5 96 (4.60%) Law
6 88 (4.22%) Back Office
7 58 (2.78%) Investment Banking
8 46 (2.21%) Telecoms
9 45 (2.16%) Retail Banking
10 36 (1.73%) Marketing
11 26 (1.25%) German Language
12 24 (1.15%) Front Office
12 24 (1.15%) Manufacturing
12 24 (1.15%) Publishing
13 22 (1.05%) Financial Institution
14 21 (1.01%) Advertising
15 17 (0.81%) French Language
16 14 (0.67%) Billing
16 14 (0.67%) Spanish Language
17 13 (0.62%) Electronics
Libraries, Frameworks & Software Standards
1 43 (2.06%) .NET
2 25 (1.20%) REST
3 16 (0.77%) ASP.NET
3 16 (0.77%) jQuery
4 15 (0.72%) Web Services
5 14 (0.67%) XML
6 10 (0.48%) HTML
7 8 (0.38%) HTML5
8 7 (0.34%) CSS
8 7 (0.34%) J2EE
9 6 (0.29%) AngularJS
9 6 (0.29%) Middleware
9 6 (0.29%) SOAP
10 5 (0.24%) ASP.NET Web API
10 5 (0.24%) CSS3
11 4 (0.19%) COM
11 4 (0.19%) JSON
11 4 (0.19%) Oracle Fusion
12 3 (0.14%) FIX Protocol
13 2 (0.096%) RESTful
Miscellaneous
1 162 (7.77%) Analytical Skills
2 97 (4.65%) Blackberry
3 68 (3.26%) Management Information System
4 44 (2.11%) Computer Science
4 44 (2.11%) Driving Licence
5 32 (1.53%) User Experience
5 32 (1.53%) Video Conferencing
6 31 (1.49%) Client/Server
7 30 (1.44%) Derivative
7 30 (1.44%) Equities
7 30 (1.44%) iPhone
8 26 (1.25%) Data Centre
9 24 (1.15%) Fintech
10 21 (1.01%) iPad
11 18 (0.86%) Smartphone
12 17 (0.81%) Fat Client
12 17 (0.81%) Thin Client
13 15 (0.72%) Fixed Income
14 13 (0.62%) Foreign Exchange (FX)
15 11 (0.53%) Virtual Team
Operating Systems
1 987 (47.32%) Windows
2 463 (22.20%) Windows 7
3 231 (11.07%) Windows Server
4 134 (6.42%) Windows 8
5 103 (4.94%) Windows Server 2012
6 102 (4.89%) Windows Server 2008
7 96 (4.60%) Windows 10
8 59 (2.83%) Unix
9 58 (2.78%) Windows XP
10 49 (2.35%) Linux
11 34 (1.63%) Android
11 34 (1.63%) Mac OS X
12 32 (1.53%) Windows Server 2003
13 18 (0.86%) Apple iOS
14 15 (0.72%) Mac OS
15 7 (0.34%) Solaris
16 5 (0.24%) AIX
16 5 (0.24%) CentOS
16 5 (0.24%) Windows Phone
16 5 (0.24%) Windows Vista
Processes & Methodologies
1 761 (36.48%) ITIL
2 261 (12.51%) Service Management
3 166 (7.96%) Agile Software Development
4 165 (7.91%) Service Delivery
5 149 (7.14%) Business Analysis
6 140 (6.71%) Incident Management
7 107 (5.13%) Project Management
8 102 (4.89%) Ticket Management
9 97 (4.65%) ITSM
10 93 (4.46%) Change Management
11 91 (4.36%) Asset Management
12 89 (4.27%) Problem Management
13 85 (4.07%) Wealth Management
14 84 (4.03%) ITIL V3
15 71 (3.40%) Stakeholder Management
16 60 (2.88%) Scrum
16 60 (2.88%) SDLC
17 56 (2.68%) Continuous Improvement
18 54 (2.59%) User Acceptance Testing
19 45 (2.16%) Test Automation
Programming Languages
1 185 (8.87%) SQL
2 49 (2.35%) C#
3 34 (1.63%) Java
4 33 (1.58%) Python
5 19 (0.91%) C
5 19 (0.91%) C++
5 19 (0.91%) T-SQL
6 13 (0.62%) Tcl
7 11 (0.53%) VBA
8 8 (0.38%) PL/SQL
9 7 (0.34%) Perl
9 7 (0.34%) R
10 6 (0.29%) PowerShell
11 3 (0.14%) Bash Shell
11 3 (0.14%) Shell Script
11 3 (0.14%) VB
11 3 (0.14%) VBScript
12 1 (0.048%) COBOL
12 1 (0.048%) JavaScript
12 1 (0.048%) PHP
Qualifications
1 204 (9.78%) Degree
2 145 (6.95%) Microsoft Certification
3 92 (4.41%) ITIL Certification
4 86 (4.12%) MCP
5 64 (3.07%) ISEB
6 50 (2.40%) Security Cleared
7 47 (2.25%) MCSE
8 43 (2.06%) MCDST
9 38 (1.82%) SC Cleared
10 32 (1.53%) A+ Certification
11 29 (1.39%) MCITP
12 26 (1.25%) Computer Science Degree
12 26 (1.25%) HND
13 23 (1.10%) ISTQB
14 22 (1.05%) Cisco Certification
15 21 (1.01%) CCNA
16 20 (0.96%) MCSA
16 20 (0.96%) MOS
17 17 (0.81%) IIBA
18 16 (0.77%) GNVQ
Quality Assurance & Compliance
1 399 (19.13%) SLA
2 75 (3.60%) QA
3 30 (1.44%) PMO
4 14 (0.67%) MiFID
5 11 (0.53%) Dodd-Frank
5 11 (0.53%) ISO/IEC 20000
6 10 (0.48%) Data Quality
7 8 (0.38%) Sarbanes-Oxley
8 7 (0.34%) ISO/IEC 27001
9 5 (0.24%) BS25999
10 4 (0.19%) ISO 9001
11 3 (0.14%) PMBOK
12 2 (0.096%) EMIR
12 2 (0.096%) SEPA
13 1 (0.048%) 21 CFR Part 11
13 1 (0.048%) GAMP
13 1 (0.048%) ISO 20022
13 1 (0.048%) PCI DSS
System Software
1 749 (35.91%) Active Directory
2 61 (2.92%) XenApp
3 55 (2.64%) VMware Infrastructure
4 41 (1.97%) Hyper-V
5 14 (0.67%) Virtual Servers
6 13 (0.62%) XenDesktop
7 10 (0.48%) Terminal Services
8 9 (0.43%) VMware Workstation
9 7 (0.34%) Microsoft App-V
10 5 (0.24%) BlackBerry Internet Service
10 5 (0.24%) Citrix Presentation Server
10 5 (0.24%) Microsoft Virtual Server
10 5 (0.24%) Virtual Desktop
10 5 (0.24%) vSphere
11 4 (0.19%) KVM
11 4 (0.19%) Terminal Server
12 3 (0.14%) VMware Server
13 2 (0.096%) Docker
13 2 (0.096%) RACF
13 2 (0.096%) Virtual Machines
Systems Management
1 94 (4.51%) SCCM
2 10 (0.48%) Norton AntiVirus
2 10 (0.48%) Systems Management Server (SMS)
2 10 (0.48%) WSUS
3 8 (0.38%) SCOrch
4 7 (0.34%) HP Quality Center
4 7 (0.34%) SCOM
5 5 (0.24%) Control-M
5 5 (0.24%) Microsoft Data Protection Manager
6 4 (0.19%) DameWare
6 4 (0.19%) XenMobile
7 2 (0.096%) SCSM
7 2 (0.096%) ServiceCenter
8 1 (0.048%) AirWatch
8 1 (0.048%) Ansible
8 1 (0.048%) Hadoop YARN
8 1 (0.048%) HP Data Protector
8 1 (0.048%) ITRS Geneos
8 1 (0.048%) Jamf Pro
8 1 (0.048%) McAfee ePO
Vendors
1 776 (37.20%) Microsoft
2 390 (18.70%) Citrix
3 108 (5.18%) VMware
4 92 (4.41%) Cisco
5 53 (2.54%) Apple
6 49 (2.35%) ServiceNow
7 47 (2.25%) HP
8 34 (1.63%) Remedy
9 32 (1.53%) SAP
10 30 (1.44%) iManage
10 30 (1.44%) Oracle
11 26 (1.25%) Bloomberg
11 26 (1.25%) Lotus
12 25 (1.20%) Bomgar
12 25 (1.20%) LANDesk
13 21 (1.01%) Google
14 18 (0.86%) Symantec
15 17 (0.81%) CheckPoint
16 16 (0.77%) Mitel
16 16 (0.77%) Sun
Coventry, West Midlands (County)
ReThink Recruitment
Salary: £19000 - £21000 per annum + Bonus + Benefits
Posted: Yesterday
Leeds, West Yorkshire
ASDA
Salary: Market Salary
Posted: Yesterday
Castleford, West Yorkshire
Davanti Solutions
Salary: From £15,000 to £16,000 per annum
Posted: 23 hours ago
Bradford, West Yorkshire
Amsource Technology Ltd
Salary: From £35,000 to £37,000 per annum
Posted: 20 hours ago
Leatherhead, Surrey
Ashdown IT
Salary: £19000 per annum
Posted: 20 hours ago
London
Harvey Nash plc
Posted: 23 hours ago
City, London
Venturi
Salary: £33000 - £35000.00 per annum + bonus +Full bens
Posted: 18 hours ago
Kent
Devonshire Hayes Recruitment Specialists Ltd
Salary: From £22,000 to £25,000 per annum
Posted: 21 hours ago
Birmingham, West Midlands (County)
ReThink Recruitment
Salary: £19670.00 per annum + On Call Allowance + Bens
Posted: 2 days ago
Cheltenham, Gloucestershire
CPS Group UK
Salary: £17000 - £20000 per annum + Additional Benefits
Posted: 2 days ago
Pudsey, West Yorkshire
Fruition IT Resources Limited
Salary: £18000 - £21000 per annum + Pension
Posted: Yesterday
London
Information Technology Services
Salary: £28k - 37k per year
Posted: Yesterday
Kent
Marcus Donald People
Salary: £25000 - £26000 per annum
Posted: 3 days ago
Sheffield, South Yorkshire
Capita Resourcing - IT Resourcing
Salary: £19000 - £20000.00 per annum
Posted: 3 days ago
Solihull, West Midlands (County)
RecruitmentRevolution.com Limited
Salary: From £18,000 to £22,000 per annum Healthcare, Pension + Perks
Posted: Yesterday
York, North Yorkshire
Fruition IT Resources Limited
Salary: £18000 - £20000 per annum + Shift Allowance
Posted: 3 days ago
Hull, North Humberside
Harvey Nash plc
Salary: £21000 - £24500 per annum
Posted: 3 days ago
Coventry, West Midlands (County)
Capita Resourcing - IT Resourcing
Salary: £16000 - £18500 per annum + Pension & Benefits
Posted: 6 days ago
Farnborough, Hampshire
Experis Ltd
Posted: 2 days ago
London
Ashdown IT
Salary: £20000 - £26000 per annum + bonus
Posted: 2 days ago
Bradford, West Yorkshire
ReThink Recruitment
Posted: 2 days ago
Liverpool, Merseyside
National Museums Liverpool
Salary: £21,534 per annum
Posted: Yesterday
Bradford, West Yorkshire
Fruition IT Resources Limited
Salary: £30000 - £40000 per annum + Bonus + Benefits
Posted: 2 days ago
London
Information Technology Services
Salary: £30k - 35k per year
Posted: 4 days ago
North West London
JP Boden & Co Ltd
Salary: Competitive salary with excellent benefits!
Posted: 9 days ago
Warrington, Cheshire
Roc Search
Salary: £18000 per annum + Training, Benefits
Posted: 3 days ago
Woking, Surrey
Clearwater People Solutions
Salary: £25000 - £30000 Per Annum
Posted: 3 days ago
Harrogate, North Yorkshire
Fruition IT Resources Limited
Salary: £40000 - £45000 per annum + Excellent benefits
Posted: 4 days ago
Kidlington, Oxfordshire
Thames Valley Police
Salary: £23,466 per annum - dependant on skills & exp
Posted: 10 days ago
City, London
Thebes IT
Posted: 4 days ago