Period
to 21 October 2017

The median annual salary for a Service Analyst was £26,000 in advertised job vacancies during the 6 months to 21 October 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
UK
6 months to
21 Oct 2017
Same period 2016 Same period 2015
Rank 278 246 253
Rank change year-on-year -32 +7 -14
Permanent jobs requiring a Service Analyst 2154 2658 2855
As % of all permanent IT jobs advertised in the UK 1.24% 1.39% 1.30%
As % of the Job Titles category 1.29% 1.44% 1.35%
Number of salaries quoted 1602 2257 2503
UK median annual salary £26,000 £27,500 £27,500
Median salary % change year-on-year -5.45% - +3.77%
10th Percentile £19,000 £19,000 £18,525
90th Percentile £51,225 £50,000 £55,000
UK excluding London median annual salary £23,250 £23,500 £24,000
% change year-on-year -1.06% -2.08% +2.13%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 166694 184283 211352
% of permanent IT jobs with a recognized job title 95.76% 96.44% 96.48%
Number of salaries quoted 133468 154425 175167
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £26,771 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst.

Salary trend for Service Analyst in the UK

Service Analyst
Salary Histogram

The salary distribution of IT jobs citing Service Analyst over the 6 months to 21 October 2017.

Salary histogram for Service Analyst in the UK

Service Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK over the 6 months to 21 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -24 2085 £26,000 -7.14% 105
UK excluding London -17 1197 £23,250 -1.06% 71
London -23 928 £32,500 - 36
South East +23 449 £23,500 -2.08% 18
North of England +1 324 £23,000 +2.22% 19
Midlands -30 167 £20,875 -13.02% 10
Yorkshire -14 155 £23,500 +6.82% 9
North West -2 125 £23,500 -6.00% 7
South West -19 120 £24,500 +6.52% 6
West Midlands -20 110 £22,000 -4.28% 8
East of England -60 97 £22,000 -12.00% 16
East Midlands -14 57 £20,000 -20.00% 2
North East +49 44 £22,500 +7.14% 3
Scotland -5 29 £32,875 +38.42%
Wales -13 20 £40,000 +77.78%
Northern Ireland -27 1 £15,500 -61.25% 1

Service Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 October 2017, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Analyst in the job title.

1 917 (42.57%) Windows
2 817 (37.93%) Finance
3 762 (35.38%) ITIL
4 722 (33.52%) Microsoft
5 701 (32.54%) Active Directory
6 616 (28.60%) Microsoft Office
7 407 (18.90%) Windows 7
8 392 (18.20%) SLA
9 349 (16.20%) Analytical Skills
10 338 (15.69%) Banking
11 295 (13.70%) Citrix
12 280 (13.00%) Service Management
13 241 (11.19%) Business Analysis
14 234 (10.86%) MS Exchange
15 227 (10.54%) Office 365
16 213 (9.89%) Wealth Management
17 206 (9.56%) Asset Management
18 196 (9.10%) Project Management
19 191 (8.87%) Investment Banking
20 184 (8.54%) SQL
21 179 (8.31%) Retail Banking
22 175 (8.12%) Windows Server
23 174 (8.08%) Degree
24 168 (7.80%) Microsoft Certification
25 155 (7.20%) Legal
26 153 (7.10%) VPN
27 149 (6.92%) Agile Software Development
28 143 (6.64%) SDLC
29 142 (6.59%) Microsoft Excel
30 139 (6.45%) Windows 10

Service Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 234 (10.86%) MS Exchange
2 65 (3.02%) Exchange Server 2010
3 56 (2.60%) Skype for Business
4 45 (2.09%) SharePoint
5 43 (2.00%) Blackberry Enterprise Server
6 34 (1.58%) Exchange Server 2007
7 33 (1.53%) IBM Notes
8 26 (1.21%) Exchange Server 2013
9 16 (0.74%) Tomcat
10 15 (0.70%) Exchange Server 2003
11 11 (0.51%) WebSphere
12 7 (0.32%) CMS
12 7 (0.32%) JBoss
12 7 (0.32%) WebLogic
13 5 (0.23%) IIS
14 4 (0.19%) Apache
14 4 (0.19%) GlassFish
14 4 (0.19%) SAS
15 3 (0.14%) BizTalk Server
15 3 (0.14%) Confluence
Applications
1 616 (28.60%) Microsoft Office
2 142 (6.59%) Microsoft Excel
3 65 (3.02%) Microsoft PowerPoint
4 31 (1.44%) MS Visio
5 28 (1.30%) Spreadsheet
6 5 (0.23%) Acrobat
7 3 (0.14%) Microsoft Project
7 3 (0.14%) Vectorworks
8 2 (0.093%) AutoCAD
8 2 (0.093%) Revit
9 1 (0.046%) CINEMA 4D
9 1 (0.046%) Maya
9 1 (0.046%) SPSS
Business Applications
1 12 (0.56%) assyst
2 10 (0.46%) Dynamics CRM
2 10 (0.46%) Remedy ITSM
3 9 (0.42%) Eikon
4 5 (0.23%) ION MarketView
4 5 (0.23%) VisionPLUS
5 3 (0.14%) SAP ERP
6 2 (0.093%) BASE24
6 2 (0.093%) Dynamics AX
6 2 (0.093%) Dynamics NAV
6 2 (0.093%) GoldMine
6 2 (0.093%) JDE EnterpriseOne
6 2 (0.093%) NetSuite
6 2 (0.093%) Workfront
7 1 (0.046%) Maximo
7 1 (0.046%) Minerva
Cloud Services
1 227 (10.54%) Office 365
2 41 (1.90%) Microsoft Azure
3 16 (0.74%) Amazon AWS
3 16 (0.74%) SaaS
4 10 (0.46%) BrowserStack
5 9 (0.42%) Mimecast
6 6 (0.28%) Cloud Computing
7 4 (0.19%) OpenShift
7 4 (0.19%) PaaS
8 3 (0.14%) Azure Active Directory
8 3 (0.14%) G Suite
9 2 (0.093%) Azure Machine Learning
9 2 (0.093%) OneDrive
10 1 (0.046%) Adobe Creative Cloud
10 1 (0.046%) IaaS
Communications & Networking
1 153 (7.10%) VPN
2 119 (5.52%) LAN
3 114 (5.29%) WAN
4 108 (5.01%) TCP/IP
5 86 (3.99%) Firewall
6 84 (3.90%) DNS
7 65 (3.02%) DHCP
8 51 (2.37%) VoIP
9 42 (1.95%) Internet
10 41 (1.90%) Skype
11 35 (1.62%) Remote Desktop
12 22 (1.02%) Broadband
13 21 (0.97%) IP Telephony
13 21 (0.97%) Network Security
14 19 (0.88%) FTP
14 19 (0.88%) MPLS
15 16 (0.74%) Wi-Fi
16 13 (0.60%) VLAN
17 11 (0.51%) PBX
18 10 (0.46%) Wireless
Database & Business Intelligence
1 68 (3.16%) SQL Server
2 15 (0.70%) SQL Server Reporting Services
3 14 (0.65%) SQL Server Integration Services
4 9 (0.42%) Data Warehouse
5 8 (0.37%) Relational Database
6 7 (0.32%) BusinessObjects
7 6 (0.28%) Blockchain
7 6 (0.28%) Data Mining
7 6 (0.28%) SQL Server 2008
8 5 (0.23%) Geospatial Data
8 5 (0.23%) GIS
8 5 (0.23%) PostgreSQL
9 4 (0.19%) Big Data
9 4 (0.19%) SQL Server 2012
10 3 (0.14%) Crystal Reports
10 3 (0.14%) MongoDB
10 3 (0.14%) QlikView
10 3 (0.14%) SQL Server 2016
10 3 (0.14%) SQL Server Analysis Services
11 2 (0.093%) Oracle Reports
Development Applications
1 47 (2.18%) JIRA
2 21 (0.97%) Selenium
3 15 (0.70%) SoapUI
4 8 (0.37%) Team Foundation Server
5 6 (0.28%) Cucumber
6 5 (0.23%) WebDriver
7 2 (0.093%) Axure RP
8 1 (0.046%) FitNesse
8 1 (0.046%) HP UFT
8 1 (0.046%) Jenkins
8 1 (0.046%) JMeter
8 1 (0.046%) JUnit
8 1 (0.046%) Maven
8 1 (0.046%) MSTest
8 1 (0.046%) NUnit
8 1 (0.046%) Octopus Deploy
8 1 (0.046%) RequisitePro
8 1 (0.046%) SQL Server Management Studio (SSMS)
8 1 (0.046%) TeamCity
8 1 (0.046%) Toad
General
1 817 (37.93%) Finance
2 338 (15.69%) Banking
3 191 (8.87%) Investment Banking
4 179 (8.31%) Retail Banking
5 155 (7.20%) Legal
6 94 (4.36%) Law
7 82 (3.81%) Back Office
8 63 (2.92%) Telecoms
9 61 (2.83%) Front Office
10 58 (2.69%) Marketing
11 55 (2.55%) Retail
12 37 (1.72%) Publishing
13 34 (1.58%) International Banking
14 31 (1.44%) Manufacturing
15 26 (1.21%) Financial Institution
16 23 (1.07%) Electronics
17 20 (0.93%) German Language
18 12 (0.56%) Advertising
19 11 (0.51%) French Language
20 9 (0.42%) Corporate Banking
Libraries, Frameworks & Software Standards
1 40 (1.86%) .NET
2 29 (1.35%) XML
3 21 (0.97%) REST
4 16 (0.74%) SOAP
5 11 (0.51%) Web Services
6 8 (0.37%) J2EE
7 6 (0.28%) ASP.NET
7 6 (0.28%) Middleware
7 6 (0.28%) WebSphere MQ
8 5 (0.23%) COM
8 5 (0.23%) jQuery
9 4 (0.19%) JSON
10 3 (0.14%) FIX Protocol
11 2 (0.093%) .NET Framework
11 2 (0.093%) ADO
11 2 (0.093%) Entity Framework
11 2 (0.093%) RAML
12 1 (0.046%) Apache Camel
12 1 (0.046%) Gherkin
12 1 (0.046%) Swagger
Miscellaneous
1 349 (16.20%) Analytical Skills
2 85 (3.95%) Driving Licence
3 73 (3.39%) Blackberry
3 73 (3.39%) Management Information System
4 63 (2.92%) Computer Science
5 57 (2.65%) iPhone
6 35 (1.62%) Data Centre
7 34 (1.58%) Equities
8 30 (1.39%) iPad
9 29 (1.35%) Fintech
9 29 (1.35%) Smartphone
10 27 (1.25%) User Experience
11 26 (1.21%) Derivative
11 26 (1.21%) Video Conferencing
12 18 (0.84%) Client/Server
13 14 (0.65%) EPoS
14 13 (0.60%) Foreign Exchange (FX)
15 11 (0.51%) Fixed Income
15 11 (0.51%) Handset
15 11 (0.51%) Thin Client
Operating Systems
1 917 (42.57%) Windows
2 407 (18.90%) Windows 7
3 175 (8.12%) Windows Server
4 139 (6.45%) Windows 10
5 107 (4.97%) Windows 8
6 96 (4.46%) Windows Server 2008
7 95 (4.41%) Windows Server 2012
8 89 (4.13%) Windows XP
9 61 (2.83%) Linux
10 53 (2.46%) Unix
11 43 (2.00%) Android
12 37 (1.72%) Mac OS X
13 29 (1.35%) Windows Server 2003
14 25 (1.16%) Apple iOS
15 15 (0.70%) Windows Vista
16 12 (0.56%) Mac OS
17 8 (0.37%) Windows 2000
18 5 (0.23%) CentOS
18 5 (0.23%) Windows Mobile
19 3 (0.14%) Windows Phone
Processes & Methodologies
1 762 (35.38%) ITIL
2 280 (13.00%) Service Management
3 241 (11.19%) Business Analysis
4 213 (9.89%) Wealth Management
5 206 (9.56%) Asset Management
6 196 (9.10%) Project Management
7 149 (6.92%) Agile Software Development
8 143 (6.64%) SDLC
9 137 (6.36%) Incident Management
10 126 (5.85%) Service Delivery
11 110 (5.11%) ITSM
12 106 (4.92%) Ticket Management
13 102 (4.74%) Change Management
14 92 (4.27%) Problem Management
15 83 (3.85%) Translating Business Requirements
16 78 (3.62%) Continuous Improvement
17 72 (3.34%) Time Management
18 70 (3.25%) Business Intelligence
19 69 (3.20%) Stakeholder Management
20 61 (2.83%) ITIL V3
Programming Languages
1 184 (8.54%) SQL
2 35 (1.62%) C#
2 35 (1.62%) Java
3 26 (1.21%) Python
4 24 (1.11%) PowerShell
5 19 (0.88%) T-SQL
6 10 (0.46%) C++
7 9 (0.42%) C
7 9 (0.42%) Perl
8 7 (0.32%) R
8 7 (0.32%) Tcl
9 6 (0.28%) VBA
9 6 (0.28%) VBScript
10 4 (0.19%) Bash Shell
10 4 (0.19%) PL/SQL
10 4 (0.19%) VB
11 2 (0.093%) MATLAB
12 1 (0.046%) Shell Script
Qualifications
1 174 (8.08%) Degree
2 168 (7.80%) Microsoft Certification
3 107 (4.97%) Security Cleared
4 94 (4.36%) MCP
5 91 (4.22%) SC Cleared
6 67 (3.11%) ITIL Certification
7 59 (2.74%) ISEB
8 57 (2.65%) DV Cleared
9 54 (2.51%) MCDST
10 44 (2.04%) MCSE
11 42 (1.95%) MCTS
12 41 (1.90%) MCITP
13 36 (1.67%) ITIL Foundation Certificate
13 36 (1.67%) MCSA
14 35 (1.62%) Computer Science Degree
15 30 (1.39%) A+ Certification
16 28 (1.30%) Cisco Certification
17 27 (1.25%) CCNA
18 19 (0.88%) HND
19 18 (0.84%) ISTQB
Quality Assurance & Compliance
1 392 (18.20%) SLA
2 67 (3.11%) QA
3 46 (2.14%) ISO/IEC 20000
4 31 (1.44%) ISO 9001
5 23 (1.07%) ISO/IEC 27001
6 14 (0.65%) MiFID
7 13 (0.60%) COBIT
7 13 (0.60%) Dodd-Frank
7 13 (0.60%) PMO
8 11 (0.51%) BS25999
8 11 (0.51%) Sarbanes-Oxley
9 10 (0.46%) Data Quality
10 4 (0.19%) GDPR
11 2 (0.093%) Cyber Essentials
12 1 (0.046%) Actionable Recommendations
12 1 (0.046%) ISO 20022
12 1 (0.046%) PCI DSS
System Software
1 701 (32.54%) Active Directory
2 60 (2.79%) VMware Infrastructure
3 43 (2.00%) Hyper-V
4 25 (1.16%) XenApp
5 9 (0.42%) Virtual Desktop
6 6 (0.28%) Microsoft Virtual Server
6 6 (0.28%) VMware Workstation
7 5 (0.23%) XenDesktop
8 4 (0.19%) Citrix Presentation Server
8 4 (0.19%) vSphere
9 3 (0.14%) Terminal Services
9 3 (0.14%) Virtual Servers
9 3 (0.14%) VMware ESXi
10 2 (0.093%) BitLocker
10 2 (0.093%) Docker
10 2 (0.093%) Virtual Machines
Systems Management
1 64 (2.97%) SCCM
2 20 (0.93%) HP Quality Center
3 15 (0.70%) Systems Management Server (SMS)
4 12 (0.56%) AirWatch
5 10 (0.46%) WSUS
6 8 (0.37%) Norton AntiVirus
7 6 (0.28%) Microsoft Intune
8 5 (0.23%) Control-M
9 4 (0.19%) SCOM
10 3 (0.14%) DameWare
10 3 (0.14%) Jamf Pro
10 3 (0.14%) NetBackup
10 3 (0.14%) vCenter Server
11 2 (0.093%) Backup Exec
11 2 (0.093%) Cisco CUCM
11 2 (0.093%) Cisco UCCE
11 2 (0.093%) FortiGate
11 2 (0.093%) HP Data Protector
11 2 (0.093%) SCSM
12 1 (0.046%) Ansible
Vendors
1 722 (33.52%) Microsoft
2 295 (13.70%) Citrix
3 117 (5.43%) VMware
4 81 (3.76%) Cisco
5 58 (2.69%) Remedy
6 53 (2.46%) SAP
7 46 (2.14%) Apple
8 45 (2.09%) ServiceNow
9 41 (1.90%) HP
10 39 (1.81%) iManage
11 31 (1.44%) Lotus
12 30 (1.39%) Oracle
13 29 (1.35%) Sun
14 28 (1.30%) Bloomberg
15 27 (1.25%) LANDesk
16 22 (1.02%) IBM
17 20 (0.93%) Dell
17 20 (0.93%) SolarWinds
18 19 (0.88%) Google
19 18 (0.84%) CheckPoint