Period
to 18 December 2018

The median annual salary for a Service Analyst was £26,000 in advertised job vacancies during the 6 months to 18 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
UK
6 months to
18 Dec 2018
Same period 2017 Same period 2016
Rank 280 289 264
Rank change year-on-year +9 -25 -10
Permanent jobs requiring a Service Analyst 1,928 2,147 2,448
As % of all permanent IT jobs advertised in the UK 1.21% 1.20% 1.33%
As % of the Job Titles category 1.26% 1.25% 1.38%
Number of salaries quoted 1,569 1,636 2,087
UK median annual salary £26,000 £27,000 £28,000
Median salary % change year-on-year -3.70% -3.57% +3.70%
10th Percentile £19,000 £19,000 £19,000
90th Percentile £50,000 £50,000 £51,250
UK excluding London median annual salary £23,500 £23,500 £23,500

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 152,454 172,106 177,593
% of permanent IT jobs with a recognized job title 95.84% 96.06% 96.59%
Number of salaries quoted 122,023 138,690 148,265
UK median annual salary £50,000 £49,000 £47,500
Median salary % change year-on-year +2.04% +3.16% +4.40%
10th Percentile £27,750 £27,500 £27,000
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +2.41%

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst.

Salary trend for Service Analyst in the UK

Service Analyst
Salary Histogram

The salary distribution of IT jobs citing Service Analyst over the 6 months to 18 December 2018.

Salary histogram for Service Analyst in the UK

Service Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK over the 6 months to 18 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England 0 1,796 £26,500 -3.64% 143
UK excluding London +3 1,160 £23,500 - 114
London -11 713 £32,500 -1.52% 38
South East -3 371 £25,000 +6.38% 35
North of England -10 304 £21,000 -16.00% 31
North West +37 148 £22,500 -10.00% 15
East of England +70 143 £22,500 +2.27% 12
South West +34 141 £24,000 +0.04% 13
Midlands -30 128 £22,500 +2.27% 14
Yorkshire -4 126 £19,500 -37.10% 12
West Midlands -17 81 £23,500 +9.30% 11
Scotland +24 48 £26,250 -19.54% 5
East Midlands +11 47 £21,000 -12.50% 3
Wales +21 34 £25,000 -6.02% 3
North East -19 30 £21,000 -4.00% 4
Channel Islands - 3 £29,500 -
Northern Ireland -9 2 £27,375 +76.61% 1

Service Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 18 December 2018, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Analyst in the job title.

1 823 (42.69%) Windows
2 812 (42.12%) ITIL
3 694 (36.00%) Active Directory
4 672 (34.85%) Microsoft
5 541 (28.06%) Microsoft Office
6 501 (25.99%) Finance
7 360 (18.67%) Office 365
8 359 (18.62%) Windows 7
9 356 (18.46%) Service Management
10 334 (17.32%) SLA
11 311 (16.13%) Windows 10
12 272 (14.11%) Problem-Solving
13 244 (12.66%) ITSM
14 194 (10.06%) Analytical Skills
15 182 (9.44%) Incident Management
16 180 (9.34%) Windows Server
17 176 (9.13%) MS Exchange
18 174 (9.02%) Service Delivery
19 170 (8.82%) Microsoft Excel
20 168 (8.71%) SQL
21 162 (8.40%) Citrix
22 127 (6.59%) Degree
22 127 (6.59%) Agile Software Development
23 125 (6.48%) Banking
23 125 (6.48%) Change Management
23 125 (6.48%) VMware
24 123 (6.38%) Law
25 113 (5.86%) Retail
26 104 (5.39%) ServiceNow
26 104 (5.39%) Security Cleared

Service Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 176 (9.13%) MS Exchange
2 77 (3.99%) Exchange Server 2010
3 64 (3.32%) SharePoint
4 58 (3.01%) Skype for Business
5 39 (2.02%) Exchange Server 2013
6 23 (1.19%) Confluence
7 20 (1.04%) Exchange Server 2007
8 14 (0.73%) IBM Notes
9 11 (0.57%) SharePoint 2013
10 6 (0.31%) Blackberry Enterprise Server
10 6 (0.31%) Exchange Server 2003
10 6 (0.31%) SAS
11 5 (0.26%) Hyperledger
11 5 (0.26%) SharePoint 2010
11 5 (0.26%) Site Server
12 4 (0.21%) IIS
13 3 (0.16%) Appian
13 3 (0.16%) SharePoint Server
14 2 (0.10%) CMS
14 2 (0.10%) K2 blackpearl
Applications
1 541 (28.06%) Microsoft Office
2 170 (8.82%) Microsoft Excel
3 72 (3.73%) Microsoft PowerPoint
4 41 (2.13%) MS Visio
5 22 (1.14%) Spreadsheet
6 8 (0.41%) Microsoft Project
7 4 (0.21%) SPSS
8 2 (0.10%) 3ds Max
8 2 (0.10%) MicroStation
Business Applications
1 27 (1.40%) Remedy ITSM
2 18 (0.93%) Dynamics CRM
3 10 (0.52%) assyst
4 7 (0.36%) Unit4 Business World
5 6 (0.31%) Infor SunSystems
5 6 (0.31%) ReMetrica
5 6 (0.31%) thinkFolio
6 5 (0.26%) Carpe Diem
6 5 (0.26%) Dynamics NAV
7 4 (0.21%) Distributed Ledger
7 4 (0.21%) Dynamics AX
8 3 (0.16%) Eloqua
8 3 (0.16%) R3 Corda
9 2 (0.10%) Dynamics GP
9 2 (0.10%) Lawson
9 2 (0.10%) Oracle Financials
9 2 (0.10%) WebTrends
10 1 (0.052%) Cognos TM1
10 1 (0.052%) Oracle Applications
10 1 (0.052%) VisionPLUS
Cloud Services
1 360 (18.67%) Office 365
2 39 (2.02%) Microsoft Azure
3 20 (1.04%) Mimecast
4 14 (0.73%) SaaS
5 9 (0.47%) Cloud Computing
6 8 (0.41%) Amazon AWS
7 7 (0.36%) IaaS
8 3 (0.16%) Azure Active Directory
8 3 (0.16%) OneDrive
8 3 (0.16%) Salesforce Sales Cloud
9 2 (0.10%) Adobe Analytics
9 2 (0.10%) Dynamics 365
9 2 (0.10%) G Suite
9 2 (0.10%) Google Cloud Platform
9 2 (0.10%) Slack
10 1 (0.052%) iTunes
10 1 (0.052%) Salesforce Service Cloud
Communications & Networking
1 94 (4.88%) TCP/IP
2 75 (3.89%) DNS
3 67 (3.48%) DHCP
4 66 (3.42%) VPN
5 64 (3.32%) Firewall
6 61 (3.16%) LAN
7 56 (2.90%) WAN
8 55 (2.85%) Skype
9 49 (2.54%) VoIP
10 37 (1.92%) Wireless
11 33 (1.71%) Internet
12 30 (1.56%) Remote Desktop
13 25 (1.30%) SAN
13 25 (1.30%) Wi-Fi
14 16 (0.83%) Broadband
15 14 (0.73%) ADSL
16 13 (0.67%) PBX
17 8 (0.41%) Extranet
18 6 (0.31%) Ethernet
18 6 (0.31%) Intranet
Database & Business Intelligence
1 37 (1.92%) SQL Server
2 18 (0.93%) SQL Server Integration Services
3 17 (0.88%) Data Mining
4 16 (0.83%) SQL Server Reporting Services
5 14 (0.73%) Relational Database
6 12 (0.62%) DB2
7 9 (0.47%) SQL Server 2008
8 8 (0.41%) Oracle Database
9 6 (0.31%) BusinessObjects
9 6 (0.31%) SQL Server 2005
10 5 (0.26%) Blockchain
10 5 (0.26%) Data Warehouse
11 4 (0.21%) Oracle Reports
11 4 (0.21%) Power BI
12 3 (0.16%) MySQL
13 2 (0.10%) Oracle Database 10g
14 1 (0.052%) Crystal Reports
14 1 (0.052%) MS Access
14 1 (0.052%) PowerCenter
14 1 (0.052%) SQL Server Analysis Services
Development Applications
1 43 (2.23%) JIRA
2 6 (0.31%) Oracle APEX
3 5 (0.26%) Hudson
4 4 (0.21%) RequisitePro
4 4 (0.21%) Selenium
5 2 (0.10%) Ant
5 2 (0.10%) JMeter
5 2 (0.10%) Octopus Deploy
5 2 (0.10%) TeamCity
5 2 (0.10%) VersionOne
5 2 (0.10%) Visual Studio
6 1 (0.052%) Appium
6 1 (0.052%) Balsamiq Mockups
6 1 (0.052%) Gatling
6 1 (0.052%) Jenkins
6 1 (0.052%) LoadRunner
6 1 (0.052%) NeoLoad
6 1 (0.052%) SoapUI
6 1 (0.052%) Team Foundation Server
6 1 (0.052%) WebDriver
General
1 501 (25.99%) Finance
2 125 (6.48%) Banking
3 123 (6.38%) Law
4 113 (5.86%) Retail
5 93 (4.82%) Legal
6 90 (4.67%) Telecoms
7 31 (1.61%) Back Office
7 31 (1.61%) Publishing
8 27 (1.40%) Financial Institution
9 25 (1.30%) Marketing
10 23 (1.19%) Advertising
11 22 (1.14%) Manufacturing
12 11 (0.57%) Electronics
12 11 (0.57%) Front Office
12 11 (0.57%) Games
13 10 (0.52%) Billing
14 8 (0.41%) French Language
15 7 (0.36%) Investment Banking
16 5 (0.26%) International Banking
16 5 (0.26%) Retail Banking
Libraries, Frameworks & Software Standards
1 13 (0.67%) .NET
2 11 (0.57%) ASP.NET
2 11 (0.57%) FIX Protocol
3 6 (0.31%) Middleware
4 5 (0.26%) Flash
5 4 (0.21%) XML
6 3 (0.16%) Web Services
7 2 (0.10%) Ajax
7 2 (0.10%) CSS
7 2 (0.10%) HTML
7 2 (0.10%) J2EE
7 2 (0.10%) jQuery
7 2 (0.10%) LAMP
7 2 (0.10%) SAP PI
7 2 (0.10%) XSD
7 2 (0.10%) XSLT
8 1 (0.052%) COM
8 1 (0.052%) React
8 1 (0.052%) REST
8 1 (0.052%) RESTful
Miscellaneous
1 194 (10.06%) Analytical Skills
2 91 (4.72%) Self-Motivation
3 90 (4.67%) Management Information System
4 51 (2.65%) iPhone
5 39 (2.02%) Data Centre
6 31 (1.61%) Blackberry
7 29 (1.50%) Video Conferencing
8 28 (1.45%) Handset
9 26 (1.35%) User Experience
10 23 (1.19%) Fintech
11 19 (0.99%) AS400
11 19 (0.99%) Hybrid Cloud
12 18 (0.93%) Driving Licence
12 18 (0.93%) Equities
12 18 (0.93%) Hedge funds
13 16 (0.83%) EPoS
14 15 (0.78%) Derivative
14 15 (0.78%) iPad
14 15 (0.78%) Smartphone
15 13 (0.67%) Mobile App
Operating Systems
1 823 (42.69%) Windows
2 359 (18.62%) Windows 7
3 311 (16.13%) Windows 10
4 180 (9.34%) Windows Server
5 97 (5.03%) Windows Server 2012
6 87 (4.51%) Windows Server 2008
7 43 (2.23%) Apple iOS
8 41 (2.13%) Android
8 41 (2.13%) Mac OS X
8 41 (2.13%) Windows Server 2003
8 41 (2.13%) Windows XP
9 37 (1.92%) Linux
10 32 (1.66%) Windows 8
11 30 (1.56%) Unix
12 18 (0.93%) Windows 2000
13 11 (0.57%) Mac OS
14 6 (0.31%) Windows Vista
15 5 (0.26%) Windows NT
16 3 (0.16%) MVS
16 3 (0.16%) Windows Phone
Processes & Methodologies
1 812 (42.12%) ITIL
2 356 (18.46%) Service Management
3 272 (14.11%) Problem-Solving
4 244 (12.66%) ITSM
5 182 (9.44%) Incident Management
6 174 (9.02%) Service Delivery
7 127 (6.59%) Agile Software Development
8 125 (6.48%) Change Management
9 103 (5.34%) Problem Management
10 86 (4.46%) Stakeholder Management
11 81 (4.20%) Project Management
12 76 (3.94%) Business Analysis
12 76 (3.94%) ITIL V3
13 74 (3.84%) Asset Management
14 64 (3.32%) Waterfall
15 62 (3.22%) Information Security
16 51 (2.65%) Configuration Management
16 51 (2.65%) Ticket Management
17 48 (2.49%) Time Management
18 46 (2.39%) Business Intelligence
Programming Languages
1 168 (8.71%) SQL
2 36 (1.87%) PowerShell
3 25 (1.30%) C
4 21 (1.09%) Python
5 20 (1.04%) Java
6 19 (0.99%) C#
7 13 (0.67%) JavaScript
8 12 (0.62%) T-SQL
9 7 (0.36%) C++
9 7 (0.36%) Perl
10 5 (0.26%) R
10 5 (0.26%) Shell Script
10 5 (0.26%) VBA
11 4 (0.21%) Go
11 4 (0.21%) PL/SQL
12 3 (0.16%) Apex Code
12 3 (0.16%) PHP
13 2 (0.10%) Bash Shell
13 2 (0.10%) VB
13 2 (0.10%) XPath
Qualifications
1 127 (6.59%) Degree
2 104 (5.39%) Security Cleared
3 97 (5.03%) ITIL Certification
4 83 (4.30%) SC Cleared
5 80 (4.15%) Microsoft Certification
6 48 (2.49%) ITIL Foundation Certificate
7 42 (2.18%) MCP
8 34 (1.76%) A+ Certification
9 31 (1.61%) MCSE
10 26 (1.35%) Network+ Certification
11 25 (1.30%) ISEB
12 21 (1.09%) DV Cleared
13 19 (0.99%) MCSA
13 19 (0.99%) MOS
14 18 (0.93%) CCNA
14 18 (0.93%) Cisco Certification
15 13 (0.67%) ISTQB Foundation Certification
16 11 (0.57%) Computer Science Degree
16 11 (0.57%) MCDST
17 7 (0.36%) CBAP
Quality Assurance & Compliance
1 334 (17.32%) SLA
2 70 (3.63%) QA
3 34 (1.76%) PMO
4 31 (1.61%) ISO/IEC 27001
5 21 (1.09%) ISO 9001
6 15 (0.78%) COBIT
6 15 (0.78%) Data Quality
7 9 (0.47%) ISO/IEC 20000
8 7 (0.36%) GDPR
9 6 (0.31%) Sarbanes-Oxley
10 4 (0.21%) Actionable Recommendations
11 3 (0.16%) Disclosure Scotland
11 3 (0.16%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 1 (0.052%) Cyber Essentials
12 1 (0.052%) MiFID
12 1 (0.052%) PCI DSS
12 1 (0.052%) SEPA
12 1 (0.052%) Solvency II
System Software
1 694 (36.00%) Active Directory
2 79 (4.10%) VMware Infrastructure
3 31 (1.61%) Hyper-V
4 20 (1.04%) XenApp
5 19 (0.99%) Virtual Servers
6 18 (0.93%) vSphere
7 8 (0.41%) Terminal Services
7 8 (0.41%) VMware ESXi
7 8 (0.41%) XenDesktop
8 6 (0.31%) Virtual Desktop
9 5 (0.26%) Terminal Server
9 5 (0.26%) Virtual Machines
10 4 (0.21%) VMware Workstation
11 3 (0.16%) Microsoft App-V
12 2 (0.10%) BitLocker
13 1 (0.052%) Forefront TMG
13 1 (0.052%) Microsoft Virtual Server
Systems Management
1 103 (5.34%) SCCM
2 20 (1.04%) WSUS
3 12 (0.62%) AirWatch
3 12 (0.62%) HP Quality Center
3 12 (0.62%) ZABBIX
4 8 (0.41%) Backup Exec
5 6 (0.31%) Systems Management Server (SMS)
6 4 (0.21%) Ansible
6 4 (0.21%) Clonezilla
6 4 (0.21%) DameWare
6 4 (0.21%) NetBackup
6 4 (0.21%) Opscode Chef
6 4 (0.21%) ServiceCenter
6 4 (0.21%) WhatsUp Gold
7 3 (0.16%) SCOM
8 2 (0.10%) Control-M
8 2 (0.10%) MIMEsweeper
8 2 (0.10%) SCVMM
8 2 (0.10%) SolarWinds Orion
8 2 (0.10%) Tivoli
Vendors
1 672 (34.85%) Microsoft
2 162 (8.40%) Citrix
3 125 (6.48%) VMware
4 104 (5.39%) ServiceNow
5 99 (5.13%) Cisco
6 60 (3.11%) Sony
7 58 (3.01%) Remedy
8 52 (2.70%) Oracle
9 40 (2.07%) Apple
10 39 (2.02%) HP
11 36 (1.87%) iManage
12 24 (1.24%) Adobe
12 24 (1.24%) Fortinet
13 23 (1.19%) Huawei
14 19 (0.99%) SAP
14 19 (0.99%) SolarWinds
15 18 (0.93%) Ivanti
16 17 (0.88%) IBM
17 15 (0.78%) Bloomberg
18 14 (0.73%) Lotus