Period
to 21 October 2019

The median annual salary for a Service Analyst was £27,000 in advertised job vacancies during the 6 months to 21 October 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
UK
6 months to
21 Oct 2019
Same period 2018 Same period 2017
Rank 249 270 286
Rank change year-on-year +21 +16 -33
Permanent jobs requiring a Service Analyst 1,811 2,096 2,160
As % of all permanent IT jobs advertised in the UK 1.32% 1.28% 1.24%
As % of the Job Titles category 1.38% 1.34% 1.29%
Number of salaries quoted 1,397 1,714 1,607
UK median annual salary £27,000 £26,225 £26,000
Median salary % change year-on-year +2.96% +0.87% -5.45%
10th Percentile £19,750 £18,750 £18,900
90th Percentile £48,750 £50,000 £51,100
UK excluding London median annual salary £25,000 £23,500 £23,250
% change year-on-year +6.38% +1.08% -1.06%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 131,018 156,893 167,207
% of permanent IT jobs with a recognized job title 95.66% 95.92% 95.97%
Number of salaries quoted 104,525 126,399 133,879
UK median annual salary £50,000 £50,000 £48,000
Median salary % change year-on-year - +4.17% +1.05%
10th Percentile £28,000 £27,500 £27,500
90th Percentile £85,000 £82,500 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst.

Salary trend for Service Analyst in the UK

Service Analyst
Salary Histogram

The salary distribution of IT jobs citing Service Analyst over the 6 months to 21 October 2019.

Salary histogram for Service Analyst in the UK

Service Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK over the 6 months to 21 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +24 1,703 £27,000 +1.27% 234
UK excluding London +21 1,206 £25,000 +6.38% 199
London +11 567 £35,000 +2.94% 56
South East +70 475 £27,500 +10.00% 51
North of England -41 264 £23,500 +11.90% 56
South West +22 171 £24,250 +1.04% 13
North West -9 146 £24,000 +4.35% 31
Midlands +2 133 £22,500 - 33
Yorkshire -24 100 £23,390 +16.95% 20
East of England +4 95 £23,500 - 25
West Midlands +11 73 £22,500 -5.26% 14
East Midlands +21 60 £23,250 +10.71% 19
Wales +11 45 £25,000 +11.11% 8
Scotland -17 25 £19,000 -21.65% 12
North East +2 18 £23,250 +10.71% 5
Northern Ireland -7 7 £19,250 -40.31% 1

Service Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 October 2019, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Analyst in the job title.

1 839 (46.33%) Windows
2 786 (43.40%) ITIL
3 632 (34.90%) Active Directory
4 628 (34.68%) Microsoft
5 477 (26.34%) Microsoft Office
6 455 (25.12%) Finance
7 414 (22.86%) SLA
8 376 (20.76%) Windows 10
9 374 (20.65%) Office 365
10 340 (18.77%) Windows 7
11 265 (14.63%) Problem-Solving
12 252 (13.91%) Service Management
13 209 (11.54%) Citrix
14 179 (9.88%) Incident Management
15 178 (9.83%) ITSM
16 166 (9.17%) Management Information System
16 166 (9.17%) Windows Server
17 165 (9.11%) Agile Software Development
18 156 (8.61%) Service Delivery
19 140 (7.73%) Stakeholder Management
20 136 (7.51%) Law
21 135 (7.45%) SQL
22 132 (7.29%) MS Exchange
23 127 (7.01%) Degree
23 127 (7.01%) Information Security
24 120 (6.63%) ServiceNow
25 116 (6.41%) Analytical Skills
26 115 (6.35%) LAN
27 110 (6.07%) Security Management
28 109 (6.02%) WAN

Service Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 132 (7.29%) MS Exchange
2 52 (2.87%) SharePoint
3 34 (1.88%) Skype for Business
4 26 (1.44%) IBM Notes
5 24 (1.33%) Exchange Server 2010
6 19 (1.05%) Exchange Server 2013
6 19 (1.05%) SAS
7 9 (0.50%) CMS
7 9 (0.50%) Exchange Server 2007
8 8 (0.44%) JBoss
8 8 (0.44%) SharePoint 2010
9 7 (0.39%) IIS
9 7 (0.39%) WebSphere
10 6 (0.33%) Tomcat
11 4 (0.22%) BizTalk Server
11 4 (0.22%) Confluence
11 4 (0.22%) Oracle SOA Suite
11 4 (0.22%) Quickr
12 3 (0.17%) IBM Domino
13 2 (0.11%) Alfresco
Applications
1 477 (26.34%) Microsoft Office
2 73 (4.03%) Microsoft Excel
3 45 (2.48%) Microsoft PowerPoint
4 26 (1.44%) MS Visio
5 6 (0.33%) Acrobat
6 2 (0.11%) 3ds Max
6 2 (0.11%) MicroStation
7 1 (0.055%) Microsoft Project
7 1 (0.055%) Revit
Business Applications
1 16 (0.88%) Remedy ITSM
2 9 (0.50%) assyst
3 6 (0.33%) Dynamics CRM
4 5 (0.28%) SAP Hybris
5 4 (0.22%) Dynamics AX
5 4 (0.22%) Sage X3
6 2 (0.11%) Carpe Diem
6 2 (0.11%) Cognos Business Intelligence
6 2 (0.11%) Elite 3E
7 1 (0.055%) Eze OMS
7 1 (0.055%) Sonata
7 1 (0.055%) Workday HCM
Cloud Services
1 374 (20.65%) Office 365
2 29 (1.60%) Azure
3 13 (0.72%) Cloud Computing
4 9 (0.50%) AWS
5 7 (0.39%) Adobe Analytics
5 7 (0.39%) Google Analytics
5 7 (0.39%) Power Platform
6 6 (0.33%) Mimecast
6 6 (0.33%) OneDrive
7 3 (0.17%) Azure Active Directory
7 3 (0.17%) G Suite
8 2 (0.11%) Adobe Creative Cloud
8 2 (0.11%) Datadog
9 1 (0.055%) OpenShift
9 1 (0.055%) SaaS
9 1 (0.055%) Yammer
Communications & Networking
1 115 (6.35%) LAN
2 109 (6.02%) WAN
3 86 (4.75%) TCP/IP
4 65 (3.59%) DHCP
5 62 (3.42%) DNS
6 50 (2.76%) VoIP
7 43 (2.37%) VPN
8 35 (1.93%) Skype
9 31 (1.71%) Firewall
10 27 (1.49%) Internet
11 23 (1.27%) Wireless
12 18 (0.99%) Broadband
13 17 (0.94%) IP Telephony
13 17 (0.94%) Remote Desktop
14 12 (0.66%) DSL
15 11 (0.61%) NAS
15 11 (0.61%) VLAN
15 11 (0.61%) Wi-Fi
16 10 (0.55%) Network Security
16 10 (0.55%) SAN
Database & Business Intelligence
1 59 (3.26%) SQL Server
2 11 (0.61%) Relational Database
3 10 (0.55%) Base SAS
4 9 (0.50%) Oracle Database
4 9 (0.50%) SQL Server Reporting Services
5 8 (0.44%) Crystal Reports
5 8 (0.44%) DB2
5 8 (0.44%) SQL Server Integration Services
6 7 (0.39%) Data Warehouse
6 7 (0.39%) Power BI
7 6 (0.33%) RDBMS
8 4 (0.22%) Oracle Reports
9 3 (0.17%) Data Mining
9 3 (0.17%) MongoDB
9 3 (0.17%) PostgreSQL
10 2 (0.11%) Apache Cassandra
10 2 (0.11%) BusinessObjects
10 2 (0.11%) MySQL
10 2 (0.11%) QlikView
11 1 (0.055%) MS Access
Development Applications
1 39 (2.15%) JIRA
2 11 (0.61%) Git (software)
3 10 (0.55%) Selenium
3 10 (0.55%) Subversion
4 9 (0.50%) Bugzilla
5 7 (0.39%) Jenkins
6 6 (0.33%) SoapUI
7 5 (0.28%) Cucumber
7 5 (0.28%) HP UFT
7 5 (0.28%) TeamCity
8 4 (0.22%) Eclipse
8 4 (0.22%) SpecFlow
8 4 (0.22%) TestRail
8 4 (0.22%) WebDriver
8 4 (0.22%) Zephyr
9 2 (0.11%) WinDbg
10 1 (0.055%) Hudson
10 1 (0.055%) MSI
10 1 (0.055%) RStudio
10 1 (0.055%) Team Foundation Server
General
1 455 (25.12%) Finance
2 136 (7.51%) Law
3 83 (4.58%) Legal
4 68 (3.75%) Retail
5 67 (3.70%) Banking
6 62 (3.42%) Telecoms
7 59 (3.26%) Public Sector
8 24 (1.33%) Manufacturing
9 20 (1.10%) Marketing
10 18 (0.99%) Back Office
11 14 (0.77%) Local Government
12 13 (0.72%) Advertising
13 12 (0.66%) Electronics
14 11 (0.61%) Aerospace
14 11 (0.61%) Billing
15 9 (0.50%) Financial Institution
16 7 (0.39%) Games
16 7 (0.39%) German Language
16 7 (0.39%) Spanish Language
17 6 (0.33%) Housing Association
Libraries, Frameworks & Software Standards
1 17 (0.94%) HTML
2 16 (0.88%) JSON
3 15 (0.83%) .NET
3 15 (0.83%) Middleware
3 15 (0.83%) XML
4 13 (0.72%) Web Services
5 12 (0.66%) jQuery
6 9 (0.50%) Ajax
6 9 (0.50%) CSS
7 7 (0.39%) DOM
7 7 (0.39%) SOAP
8 6 (0.33%) Gherkin
9 5 (0.28%) DHTML
9 5 (0.28%) FIX Protocol
9 5 (0.28%) JMS
9 5 (0.28%) JSP
9 5 (0.28%) JSTL
9 5 (0.28%) REST
9 5 (0.28%) Servlets
9 5 (0.28%) WebSphere MQ
Miscellaneous
1 166 (9.17%) Management Information System
2 116 (6.41%) Analytical Skills
3 89 (4.91%) Self-Motivation
4 55 (3.04%) Video Conferencing
5 40 (2.21%) iPhone
6 31 (1.71%) Smartphone
7 29 (1.60%) Blackberry
8 25 (1.38%) Driving Licence
9 18 (0.99%) iPad
10 17 (0.94%) EPoS
11 15 (0.83%) CMDB
12 13 (0.72%) Data Centre
13 12 (0.66%) e-Learning
13 12 (0.66%) Mobile App
13 12 (0.66%) User Experience
14 11 (0.61%) Greenfield Project
15 10 (0.55%) Fat Client
15 10 (0.55%) Hedge funds
15 10 (0.55%) Thin Client
16 9 (0.50%) Handset
Operating Systems
1 839 (46.33%) Windows
2 376 (20.76%) Windows 10
3 340 (18.77%) Windows 7
4 166 (9.17%) Windows Server
5 80 (4.42%) Android
6 70 (3.87%) Apple iOS
7 60 (3.31%) Windows Server 2012
8 46 (2.54%) Linux
8 46 (2.54%) Windows 8
9 44 (2.43%) Windows Server 2008
10 36 (1.99%) Windows XP
11 32 (1.77%) Unix
12 27 (1.49%) Mac OS
13 19 (1.05%) Windows 2000
14 18 (0.99%) Windows Server 2003
15 16 (0.88%) Mac OS X
16 4 (0.22%) Solaris
16 4 (0.22%) Windows Mobile
17 1 (0.055%) MVS
17 1 (0.055%) Windows Phone
Processes & Methodologies
1 786 (43.40%) ITIL
2 265 (14.63%) Problem-Solving
3 252 (13.91%) Service Management
4 179 (9.88%) Incident Management
5 178 (9.83%) ITSM
6 165 (9.11%) Agile Software Development
7 156 (8.61%) Service Delivery
8 140 (7.73%) Stakeholder Management
9 127 (7.01%) Information Security
10 110 (6.07%) Security Management
11 108 (5.96%) Business Analysis
12 100 (5.52%) ISMS
12 100 (5.52%) Waterfall
13 99 (5.47%) Information Security Management
13 99 (5.47%) Ticket Management
14 89 (4.91%) Problem Management
15 80 (4.42%) Change Management
16 75 (4.14%) Mobile Device Management
17 74 (4.09%) Continuous Improvement
18 63 (3.48%) Proactive Monitoring
Programming Languages
1 135 (7.45%) SQL
2 50 (2.76%) PowerShell
3 30 (1.66%) Java
4 20 (1.10%) JavaScript
5 16 (0.88%) C
5 16 (0.88%) C#
6 11 (0.61%) T-SQL
7 10 (0.55%) Python
7 10 (0.55%) VBScript
8 7 (0.39%) VBA
9 5 (0.28%) PL/SQL
9 5 (0.28%) Shell Script
10 4 (0.22%) Bash Shell
10 4 (0.22%) Korn
10 4 (0.22%) XPath
11 3 (0.17%) Lingo
12 2 (0.11%) C++
12 2 (0.11%) PHP
12 2 (0.11%) Ruby
12 2 (0.11%) VB
Qualifications
1 127 (7.01%) Degree
2 88 (4.86%) ITIL Certification
3 82 (4.53%) Microsoft Certification
4 72 (3.98%) Security Cleared
5 39 (2.15%) MCP
6 38 (2.10%) A+ Certification
7 28 (1.55%) ITIL Foundation Certificate
7 28 (1.55%) SC Cleared
8 20 (1.10%) MCSA
9 19 (1.05%) DV Cleared
10 17 (0.94%) MCSE
11 11 (0.61%) Cisco Certification
11 11 (0.61%) DBS Check
12 9 (0.50%) CCNA
13 8 (0.44%) Computer Science Degree
14 5 (0.28%) Master's Degree
15 4 (0.22%) ISEB
15 4 (0.22%) ISTQB Foundation Certification
15 4 (0.22%) MCDST
16 3 (0.17%) CISSP
Quality Assurance & Compliance
1 414 (22.86%) SLA
2 28 (1.55%) QA
3 10 (0.55%) GDPR
3 10 (0.55%) PMO
4 6 (0.33%) Data Quality
4 6 (0.33%) ISO/IEC 27001
5 5 (0.28%) MiFID
6 3 (0.17%) IFRS
6 3 (0.17%) SEPA
6 3 (0.17%) Solvency II
7 2 (0.11%) Actionable Recommendations
7 2 (0.11%) Cyber Essentials
7 2 (0.11%) ISO/IEC 20000
7 2 (0.11%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
7 2 (0.11%) NIST
8 1 (0.055%) Dodd-Frank
8 1 (0.055%) EMIR
8 1 (0.055%) ISO 15022
8 1 (0.055%) ISO 22301
8 1 (0.055%) Sarbanes-Oxley
System Software
1 632 (34.90%) Active Directory
2 53 (2.93%) VMware Infrastructure
3 28 (1.55%) Hyper-V
4 19 (1.05%) XenApp
5 18 (0.99%) XenDesktop
6 17 (0.94%) Virtual Desktop
7 14 (0.77%) Terminal Services
8 8 (0.44%) vSphere
9 6 (0.33%) VMware ESXi
10 4 (0.22%) Forefront TMG
10 4 (0.22%) VMware Workstation
11 2 (0.11%) Citrix Hypervisor
12 1 (0.055%) BitLocker
12 1 (0.055%) Docker
12 1 (0.055%) Terminal Server
12 1 (0.055%) Virtual Machines
Systems Management
1 100 (5.52%) SCCM
2 19 (1.05%) WSUS
3 8 (0.44%) Microsoft Intune
4 7 (0.39%) AirWatch
4 7 (0.39%) SCOM
5 6 (0.33%) NetBackup
6 5 (0.28%) HP Quality Center
6 5 (0.28%) MIMEsweeper
7 4 (0.22%) Ansible
7 4 (0.22%) Control-M
7 4 (0.22%) ITRS Geneos
7 4 (0.22%) Nagios
7 4 (0.22%) Opscode Chef
7 4 (0.22%) Puppet
7 4 (0.22%) vCenter Server
8 3 (0.17%) Backup Exec
8 3 (0.17%) Cisco CUCM
8 3 (0.17%) Jamf Pro
8 3 (0.17%) QRadar
9 2 (0.11%) Perfmon
Vendors
1 628 (34.68%) Microsoft
2 209 (11.54%) Citrix
3 120 (6.63%) ServiceNow
4 76 (4.20%) VMware
5 72 (3.98%) Sony
6 70 (3.87%) Cisco
7 65 (3.59%) Apple
8 50 (2.76%) iManage
9 45 (2.48%) Oracle
10 34 (1.88%) Adobe
10 34 (1.88%) SAP
11 31 (1.71%) HP
12 29 (1.60%) Remedy
13 25 (1.38%) Lotus
14 17 (0.94%) Samsung
15 13 (0.72%) Google
15 13 (0.72%) Snow
16 10 (0.55%) LexisNexis
16 10 (0.55%) Mitel
16 10 (0.55%) Progress