The median annual salary for a Service Analyst was £27,000 in advertised job vacancies during the 3 months to 23 May 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
UK
3 months to
23 May 2017
Same period 2016 Same period 2015
Rank 275 230 248
Rank change year-on-year -45 +18  
Permanent jobs requiring a Service Analyst 1002 1449 1459
As % of all permanent IT jobs advertised in the UK 1.18% 1.47% 1.35%
As % of the Job Titles category 1.22% 1.53% 1.40%
Number of salaries quoted 773 1227 1220
Median salary £27,000 £26,954 £27,500
Median salary % change year-on-year +0.17% -1.98%  
90% offered a salary of more than £19,050 £19,500 £20,000
10% offered a salary of more than £50,000 £45,000 £52,500
UK excluding London median salary £24,000 £24,500 £24,000
% change year-on-year -2.04% +2.08%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 81958 94956 104515
As % of all permanent IT job vacancies advertised in the UK 96.22% 96.40% 96.60%
Number of salaries quoted 67650 79824 85637
Median salary £45,000 £46,500 £45,000
Median salary % change year-on-year -3.22% +3.33%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year +1.19% +5.00%  

Service Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Service Analyst in the job title.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst.

Salary trend for Service Analyst in the UK

Service Analyst
Salary Histogram

The salary distribution of IT jobs citing Service Analyst over the 3 months to 23 May 2017.

Salary histogram for Service Analyst in the UK

Service Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK over the 3 months to 23 May 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -40 961 £27,250 +0.92% 100
London -53 365 £32,500 +8.33% 31
South East +55 267 £24,000 -4.00% 23
Surrey +74 112 £25,500 -7.27% 4
Yorkshire -16 79 £23,000 +2.22% 9
South West +34 71 £25,500 +21.42% 9
City of London +17 70 £33,500 +12.60% 12
Buckinghamshire +29 61 £22,750 +12.26% 6
West Yorkshire -1 59 £23,750 +1.06% 5
North West -43 59 £24,250 +5.43% 10
Milton Keynes +20 52 £22,500 +11.03% 6
East of England -11 52 £26,000 +8.33% 6
Leeds +11 49 £24,000 - 3
Hampshire +23 42 £23,500 +11.90% 8
West Midlands -57 34 £24,000 -7.69% 7
Manchester -38 25 £25,500 +10.86% 7
Bristol +7 20 £25,500 +13.33% 5
Hertfordshire +11 19 £23,500 -21.66% 3
North East +15 18 £18,500 -32.72% 2
Birmingham -22 18 £27,459 +5.60% 2
Wiltshire +19 17 £27,500 +22.22% 2
Berkshire -8 16 £22,000 -48.23% 2
Cheshire -25 16 £19,698 -10.46% 2
East Midlands -35 16 £21,000 -5.40% 3
Newcastle upon Tyne +19 14 £18,500 -32.72% 1
Woking +19 14 £30,001 +15.38% 2
Tyne and Wear +19 14 £18,500 -32.72% 1
Scotland +4 13 £24,500 +3.15% 5
Bletchley - 13 - -
Leatherhead +16 12 £23,500 +4.44%

Service Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 May 2017, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Analyst in the job title.

1 986 (47.98%) Windows
2 793 (38.59%) ITIL
3 784 (38.15%) Microsoft
4 753 (36.64%) Active Directory
5 670 (32.60%) Microsoft Office
6 659 (32.07%) Finance
7 499 (24.28%) Windows 7
8 396 (19.27%) SLA
9 382 (18.59%) Citrix
10 289 (14.06%) MS Exchange
11 279 (13.58%) Service Management
12 222 (10.80%) Windows Server
13 193 (9.39%) Degree
14 174 (8.47%) Office 365
15 169 (8.22%) SQL
16 163 (7.93%) VPN
17 158 (7.69%) Service Delivery
18 155 (7.54%) Legal
19 151 (7.35%) Analytical Skills
20 150 (7.30%) Agile Software Development
21 144 (7.01%) Incident Management
22 143 (6.96%) Banking
22 143 (6.96%) Microsoft Excel
23 137 (6.67%) Business Analysis
24 132 (6.42%) Windows 8
25 123 (5.99%) Microsoft Certification
26 119 (5.79%) Law
27 114 (5.55%) Windows 10
28 109 (5.30%) TCP/IP
29 108 (5.26%) Project Management

Service Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 289 (14.06%) MS Exchange
2 78 (3.80%) Exchange Server 2007
3 68 (3.31%) Exchange Server 2010
4 61 (2.97%) Blackberry Enterprise Server
5 55 (2.68%) SharePoint
6 29 (1.41%) Skype for Business
7 24 (1.17%) Exchange Server 2013
8 18 (0.88%) IBM Notes
9 9 (0.44%) SharePoint 2010
10 8 (0.39%) BizTalk Server
11 7 (0.34%) Apache
11 7 (0.34%) IIS
11 7 (0.34%) Tomcat
12 6 (0.29%) Confluence
13 5 (0.24%) Exchange Server 2003
14 4 (0.19%) GlassFish
14 4 (0.19%) JBoss
14 4 (0.19%) WebLogic
15 3 (0.15%) IBM Domino
15 3 (0.15%) TPMS
Applications
1 670 (32.60%) Microsoft Office
2 143 (6.96%) Microsoft Excel
3 60 (2.92%) Microsoft PowerPoint
4 35 (1.70%) MS Visio
5 16 (0.78%) Spreadsheet
6 14 (0.68%) Microsoft Project
7 2 (0.097%) Adobe Creative Suite
8 1 (0.049%) Vectorworks
Business Applications
1 11 (0.54%) SAP Oil and Gas
2 5 (0.24%) Dynamics AX
2 5 (0.24%) Dynamics CRM
3 4 (0.19%) Remedy ITSM
4 3 (0.15%) ION MarketView
4 3 (0.15%) JDE OneWorld
4 3 (0.15%) Loan IQ
5 2 (0.097%) assyst
5 2 (0.097%) thinkFolio
5 2 (0.097%) Workfront
6 1 (0.049%) Dynamics NAV
6 1 (0.049%) Eikon
6 1 (0.049%) Infor M3
6 1 (0.049%) Maximo
6 1 (0.049%) Movex
6 1 (0.049%) Oracle BPM
6 1 (0.049%) Oracle ERP
6 1 (0.049%) Oracle Payables
6 1 (0.049%) Oracle Payroll
6 1 (0.049%) WebTrends
Cloud Services
1 174 (8.47%) Office 365
2 25 (1.22%) Microsoft Azure
3 18 (0.88%) Mimecast
4 16 (0.78%) SaaS
5 10 (0.49%) Amazon AWS
6 9 (0.44%) Cloud Computing
7 4 (0.19%) Azure Active Directory
8 3 (0.15%) IaaS
8 3 (0.15%) OpenShift
8 3 (0.15%) PaaS
9 2 (0.097%) OneDrive
10 1 (0.049%) Adobe Creative Cloud
10 1 (0.049%) G Suite
10 1 (0.049%) Virtual Private Cloud
Communications & Networking
1 163 (7.93%) VPN
2 109 (5.30%) TCP/IP
3 93 (4.53%) LAN
4 88 (4.28%) DNS
5 87 (4.23%) WAN
6 72 (3.50%) DHCP
7 45 (2.19%) VoIP
8 33 (1.61%) Internet
9 31 (1.51%) Firewall
10 30 (1.46%) Remote Desktop
11 26 (1.27%) Wi-Fi
12 23 (1.12%) Skype
13 11 (0.54%) Network Security
14 10 (0.49%) PBX
14 10 (0.49%) SAN
15 9 (0.44%) LDAP
15 9 (0.44%) Multicast
15 9 (0.44%) Unicast
15 9 (0.44%) VLAN
16 8 (0.39%) IP Telephony
Database & Business Intelligence
1 60 (2.92%) SQL Server
2 16 (0.78%) SQL Server Reporting Services
3 15 (0.73%) Relational Database
4 14 (0.68%) Data Warehouse
5 12 (0.58%) BusinessObjects
6 10 (0.49%) MS Access
7 8 (0.39%) Big Data
7 8 (0.39%) Crystal Reports
8 6 (0.29%) SQL Server Integration Services
9 5 (0.24%) MongoDB
9 5 (0.24%) PostgreSQL
10 3 (0.15%) Data Mining
10 3 (0.15%) NoSQL
10 3 (0.15%) Oracle BI EE
10 3 (0.15%) Oracle Reports
10 3 (0.15%) SQL Server 2012
11 2 (0.097%) Geospatial Data
11 2 (0.097%) GIS
11 2 (0.097%) SQL Server Analysis Services
12 1 (0.049%) Oracle Discoverer
Development Applications
1 40 (1.95%) JIRA
2 20 (0.97%) Selenium
3 13 (0.63%) Team Foundation Server
4 11 (0.54%) SoapUI
5 9 (0.44%) Jenkins
6 8 (0.39%) JUnit
7 7 (0.34%) Cucumber
8 6 (0.29%) NUnit
9 5 (0.24%) TestNG
10 3 (0.15%) Bugzilla
11 2 (0.097%) Grunt
11 2 (0.097%) gulp
11 2 (0.097%) jspm
11 2 (0.097%) SpecFlow
11 2 (0.097%) TeamCity
12 1 (0.049%) FitNesse
12 1 (0.049%) Maven
12 1 (0.049%) Protractor
12 1 (0.049%) SQL Server Management Studio (SSMS)
12 1 (0.049%) WebDriver
General
1 659 (32.07%) Finance
2 155 (7.54%) Legal
3 143 (6.96%) Banking
4 119 (5.79%) Law
5 82 (3.99%) Retail
6 75 (3.65%) Back Office
7 47 (2.29%) Telecoms
8 38 (1.85%) Marketing
9 35 (1.70%) Investment Banking
10 26 (1.27%) German Language
11 23 (1.12%) Front Office
11 23 (1.12%) Publishing
12 22 (1.07%) Manufacturing
13 19 (0.92%) French Language
14 18 (0.88%) Advertising
15 17 (0.83%) Retail Banking
16 14 (0.68%) Billing
17 13 (0.63%) Electronics
17 13 (0.63%) Financial Institution
17 13 (0.63%) Spanish Language
Libraries, Frameworks & Software Standards
1 40 (1.95%) .NET
2 24 (1.17%) REST
3 18 (0.88%) ASP.NET
4 15 (0.73%) jQuery
5 14 (0.68%) Web Services
6 13 (0.63%) HTML
6 13 (0.63%) XML
7 10 (0.49%) HTML5
8 9 (0.44%) CSS
9 7 (0.34%) ASP.NET Web API
9 7 (0.34%) CSS3
10 6 (0.29%) AngularJS
10 6 (0.29%) Middleware
11 4 (0.19%) FIX Protocol
11 4 (0.19%) J2EE
11 4 (0.19%) Oracle Fusion
12 3 (0.15%) COM
12 3 (0.15%) JSON
12 3 (0.15%) SOAP
12 3 (0.15%) Software Packaging
Miscellaneous
1 151 (7.35%) Analytical Skills
2 106 (5.16%) Blackberry
3 68 (3.31%) Management Information System
4 34 (1.65%) Computer Science
5 32 (1.56%) Video Conferencing
6 31 (1.51%) iPhone
7 30 (1.46%) Driving Licence
8 27 (1.31%) User Experience
9 26 (1.27%) Client/Server
10 24 (1.17%) Fintech
11 23 (1.12%) Data Centre
12 22 (1.07%) iPad
12 22 (1.07%) Smartphone
13 18 (0.88%) Fat Client
13 18 (0.88%) Thin Client
14 12 (0.58%) Derivative
14 12 (0.58%) Virtual Team
15 11 (0.54%) Foreign Exchange (FX)
16 10 (0.49%) Fixed Income
16 10 (0.49%) NHS
Operating Systems
1 986 (47.98%) Windows
2 499 (24.28%) Windows 7
3 222 (10.80%) Windows Server
4 132 (6.42%) Windows 8
5 114 (5.55%) Windows 10
6 94 (4.57%) Windows Server 2012
7 93 (4.53%) Windows Server 2008
8 59 (2.87%) Windows XP
9 52 (2.53%) Unix
10 50 (2.43%) Linux
11 33 (1.61%) Android
12 31 (1.51%) Mac OS X
13 27 (1.31%) Windows Server 2003
14 19 (0.92%) Apple iOS
15 16 (0.78%) Mac OS
16 7 (0.34%) Solaris
17 5 (0.24%) AIX
17 5 (0.24%) Windows Phone
17 5 (0.24%) Windows Vista
18 4 (0.19%) Windows NT
Processes & Methodologies
1 793 (38.59%) ITIL
2 279 (13.58%) Service Management
3 158 (7.69%) Service Delivery
4 150 (7.30%) Agile Software Development
5 144 (7.01%) Incident Management
6 137 (6.67%) Business Analysis
7 108 (5.26%) Project Management
8 100 (4.87%) ITSM
9 96 (4.67%) Ticket Management
10 94 (4.57%) ITIL V3
11 93 (4.53%) Change Management
12 83 (4.04%) Problem Management
13 71 (3.45%) Asset Management
13 71 (3.45%) Stakeholder Management
14 56 (2.73%) SDLC
14 56 (2.73%) Wealth Management
15 54 (2.63%) Continuous Improvement
16 48 (2.34%) Time Management
17 47 (2.29%) User Acceptance Testing
18 44 (2.14%) Scrum
Programming Languages
1 169 (8.22%) SQL
2 42 (2.04%) C#
3 33 (1.61%) Java
4 28 (1.36%) Python
5 27 (1.31%) C
6 16 (0.78%) C++
7 13 (0.63%) T-SQL
8 11 (0.54%) VBA
9 10 (0.49%) PL/SQL
10 9 (0.44%) Tcl
11 7 (0.34%) PowerShell
12 5 (0.24%) Perl
13 4 (0.19%) JavaScript
13 4 (0.19%) R
14 3 (0.15%) Shell Script
14 3 (0.15%) VB
15 2 (0.097%) XPath
16 1 (0.049%) Bash Shell
16 1 (0.049%) PHP
16 1 (0.049%) VBScript
Qualifications
1 193 (9.39%) Degree
2 123 (5.99%) Microsoft Certification
3 93 (4.53%) ITIL Certification
4 81 (3.94%) MCP
5 56 (2.73%) ISEB
6 48 (2.34%) Security Cleared
7 43 (2.09%) MCSE
8 40 (1.95%) MCDST
9 35 (1.70%) SC Cleared
10 28 (1.36%) MOS
11 25 (1.22%) A+ Certification
11 25 (1.22%) MCITP
12 21 (1.02%) ISTQB
13 19 (0.92%) Cisco Certification
13 19 (0.92%) MCSA
14 18 (0.88%) HND
15 17 (0.83%) CCNA
16 15 (0.73%) ITIL Foundation Certificate
17 14 (0.68%) GNVQ
17 14 (0.68%) IIBA
Quality Assurance & Compliance
1 396 (19.27%) SLA
2 60 (2.92%) QA
3 35 (1.70%) PMO
4 14 (0.68%) Data Quality
5 10 (0.49%) Sarbanes-Oxley
6 9 (0.44%) ISO/IEC 27001
7 4 (0.19%) EMIR
7 4 (0.19%) MiFID
8 3 (0.15%) ISO 9001
8 3 (0.15%) PMBOK
8 3 (0.15%) SEPA
9 2 (0.097%) BS25999
10 1 (0.049%) 21 CFR Part 11
10 1 (0.049%) COBIT
10 1 (0.049%) Dodd-Frank
10 1 (0.049%) GAMP
10 1 (0.049%) ISO20022
10 1 (0.049%) PCI DSS
System Software
1 753 (36.64%) Active Directory
2 60 (2.92%) XenApp
3 49 (2.38%) VMware Infrastructure
4 35 (1.70%) Hyper-V
5 17 (0.83%) Virtual Servers
5 17 (0.83%) XenDesktop
6 9 (0.44%) Terminal Services
7 8 (0.39%) Microsoft App-V
8 7 (0.34%) BlackBerry Internet Service
9 6 (0.29%) VMware Workstation
10 5 (0.24%) vSphere
11 4 (0.19%) KVM
11 4 (0.19%) Terminal Server
12 3 (0.15%) RACF
12 3 (0.15%) VMware Server
13 2 (0.097%) Citrix Presentation Server
13 2 (0.097%) Microsoft Virtual Server
13 2 (0.097%) Virtual Desktop
14 1 (0.049%) Docker
14 1 (0.049%) HDFS
Systems Management
1 103 (5.01%) SCCM
2 9 (0.44%) Systems Management Server (SMS)
2 9 (0.44%) WSUS
3 8 (0.39%) AirWatch
3 8 (0.39%) Norton AntiVirus
3 8 (0.39%) SCOM
3 8 (0.39%) XenMobile
4 7 (0.34%) SCOrch
5 5 (0.24%) Microsoft Data Protection Manager
6 4 (0.19%) Control-M
7 3 (0.15%) DameWare
7 3 (0.15%) HP Quality Center
8 2 (0.097%) FortiGate
8 2 (0.097%) Nagios
8 2 (0.097%) ServiceCenter
9 1 (0.049%) Ansible
9 1 (0.049%) ITRS Geneos
9 1 (0.049%) Netcool
9 1 (0.049%) Oracle Enterprise Manager
9 1 (0.049%) Tivoli
Vendors
1 784 (38.15%) Microsoft
2 382 (18.59%) Citrix
3 103 (5.01%) VMware
4 100 (4.87%) Cisco
5 57 (2.77%) Apple
6 49 (2.38%) HP
7 47 (2.29%) ServiceNow
8 44 (2.14%) iManage
9 37 (1.80%) Remedy
10 34 (1.65%) Oracle
10 34 (1.65%) SAP
11 24 (1.17%) Bomgar
12 23 (1.12%) LANDesk
13 21 (1.02%) Mitel
14 20 (0.97%) Avaya
14 20 (0.97%) Bloomberg
14 20 (0.97%) Lotus
15 19 (0.92%) Symantec
16 17 (0.83%) AppSense
17 15 (0.73%) Google
Greater Manchester
Etech Partners
Salary: Up to £25,000 per annum + Benefits
Posted: 17 hours ago
Bristol, Avon
Marie Stopes International
Posted: 16 hours ago
City, London
Harvey Nash plc
Salary: £28000 per annum
Posted: 22 hours ago
City, London
Harvey Nash plc
Salary: £20000 - £26000 per annum + bonus and benefits
Posted: 18 hours ago
Cheadle, Cheshire
Actis Recruitment.
Salary: From £18,000 to £20,000 per annum + benefits
Posted: 20 hours ago
London
Opus Recruitment Solutions Ltd
Salary: £25000 per annum
Posted: 4 days ago
London
Information Technology Services
Salary: £32k - 35k per year
Posted: Yesterday
London
Ashdown IT
Salary: £20000 - £26000 per annum + bonus
Posted: Yesterday
City, London
Harrington Starr
Salary: £25000 - £35000 per annum
Posted: 3 days ago
Potters Bar, Hertfordshire
Understanding Recruitment
Salary: £40000.00 - £48000.00 per annum + benefits
Posted: Yesterday
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £20000 - £25000 per annum + ben+on call allow
Posted: 18 hours ago
Birmingham, West Midlands (County)
Harvey Nash plc
Salary: £16500 - £18500 per annum + Excellent bonus, pension
Posted: 3 days ago
London
Harvey Nash plc
Salary: £27000 - £28000 per annum
Posted: 3 days ago
Winchester, Hampshire
HAYS INFORMATION TECHNOLOGY
Salary: £26000 - £27000 per annum
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Oscar
Salary: £20000 - £25000 per annum + benefits
Posted: 3 days ago
Glasgow, Lanarkshire
Head Resourcing
Salary: £18000 per annum
Posted: 3 days ago
London
Information Technology Services
Salary: £30k - 35k per year
Posted: Yesterday
City, London
Leigh Day
Posted: 17 hours ago
York, North Yorkshire
Spire Healthcare
Posted: 4 days ago
City, London
QUANTICA
Salary: £26000 per annum + great benefits package!
Posted: 3 days ago
London
Marcus Donald People
Salary: £24000 - £26000 per annum
Posted: 5 days ago
Fareham, Hampshire
Leidos
Posted: 3 days ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £20000 - £25000 per annum + Excellent Benefits
Posted: 6 days ago
Wigan, Lancashire
Robert Walters
Salary: £17000 - £18000 per annum
Posted: 6 days ago
Milton Keynes, Buckinghamshire
Plan-Net
Salary: Unspecified Competitive rate
Posted: 4 days ago
Milton Keynes, Buckinghamshire
Plan-Net
Salary: Competitive rate
Posted: 4 days ago
Coventry, West Midlands (County)
Reed Technology
Salary: £18000 - £24000 per annum + benefits
Posted: 3 days ago
Castleford, West Yorkshire
Davanti Solutions
Salary: £15,000 per annum
Posted: 6 days ago
Portsmouth, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £20000 - £25000 per annum + benefiits+ training+ progression
Posted: 5 days ago
Welwyn Garden City, Hertfordshire
Lorien Resourcing
Salary: £25000 - £27000 per annum
Posted: 5 days ago