Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,914 per year, according to job vacancies posted during the 6 months leading to 20 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
20 Jun 2026
Same period 2025 Same period 2024
Rank 154 147 192
Rank change year-on-year -7 +45 +55
Permanent jobs requiring a Support Analyst 1,216 1,039 1,531
As % of all permanent jobs in the UK 1.29% 2.31% 1.40%
As % of the Job Titles category 1.37% 2.59% 1.48%
Number of salaries quoted 964 881 1,170
10th Percentile £26,000 £25,000 £24,250
25th Percentile £30,000 £27,750 £27,563
Median annual salary (50th Percentile) £34,914 £33,500 £35,000
Median % change year-on-year +4.22% -4.29% +2.94%
75th Percentile £42,500 £46,250 £47,500
90th Percentile £47,500 £57,500 £62,250
UK excluding London median annual salary £32,500 £31,500 £32,000
% change year-on-year +3.17% -1.56% +3.23%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 88,490 40,188 103,482
% of permanent jobs with a recognized job title 94.00% 89.54% 94.76%
Number of salaries quoted 60,699 22,814 74,733
10th Percentile £30,000 £28,750 £28,500
25th Percentile £40,000 £38,750 £38,620
Median annual salary (50th Percentile) £55,000 £57,500 £52,500
Median % change year-on-year -4.35% +9.52% -12.50%
75th Percentile £75,000 £77,500 £70,000
90th Percentile £95,000 £98,474 £90,000
UK excluding London median annual salary £50,000 £50,000 £50,000
% change year-on-year - - -6.54%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 20 June 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 20 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -17 1,100 £34,914 +4.22% 104
UK excluding London +30 987 £32,500 +3.17% 103
South East +50 311 £32,500 -7.14% 38
Work from Home +14 251 £38,000 +8.57% 45
North of England +4 219 £35,000 +22.81% 18
London -58 202 £41,000 -13.68% 32
Midlands -18 149 £33,500 +11.67% 14
South West -28 134 £32,500 +4.84% 14
Yorkshire -16 118 £35,000 +22.81% 5
North West +27 100 £35,000 +6.87% 11
East of England -26 85 £30,000 +1.69% 8
West Midlands -21 82 £34,250 +3.79% 4
Scotland +73 79 £30,000 -30.64% 7
East Midlands -28 67 £33,500 +13.56% 10
Wales -47 8 £35,000 +35.27% 3
Northern Ireland -30 2 £32,000 -36.00% 6
North East -67 1 £43,500 +27.94% 2

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 20 June 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 432 (35.53%) Microsoft
2 368 (30.26%) Windows
3 353 (29.03%) Microsoft 365
4 263 (21.63%) Problem-Solving
5 255 (20.97%) Active Directory
6 243 (19.98%) SQL
7 211 (17.35%) Azure
8 181 (14.88%) ITIL
9 175 (14.39%) Customer Service
10 156 (12.83%) Continuous Improvement
11 146 (12.01%) ERP
12 126 (10.36%) Microsoft Office
13 119 (9.79%) Degree
14 111 (9.13%) ITSM
15 101 (8.31%) Entra ID
15 101 (8.31%) Windows Server
16 98 (8.06%) SharePoint
17 94 (7.73%) Process Improvement
18 90 (7.40%) Windows 10
19 89 (7.32%) Power Platform
20 84 (6.91%) Service Management
21 77 (6.33%) Business Intelligence
21 77 (6.33%) SQL Server
22 72 (5.92%) Microsoft Exchange
23 71 (5.84%) SLA
24 66 (5.43%) Change Management
25 64 (5.26%) Microsoft Intune
25 64 (5.26%) Power BI
26 61 (5.02%) Microsoft Excel
27 58 (4.77%) JIRA

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 98 (8.06%) SharePoint
2 72 (5.92%) Microsoft Exchange
3 27 (2.22%) IIS
4 12 (0.99%) Confluence
5 11 (0.90%) Skype for Business
6 5 (0.41%) CMS
7 3 (0.25%) SAS
8 2 (0.16%) Tomcat
8 2 (0.16%) WebSphere
8 2 (0.16%) WebSphere Application Server
Applications
1 126 (10.36%) Microsoft Office
2 61 (5.02%) Microsoft Excel
3 22 (1.81%) Microsoft PowerPoint
4 9 (0.74%) MS Visio
5 3 (0.25%) Photoshop
6 2 (0.16%) Siemens NX
Business Applications
1 21 (1.73%) Dynamics CRM
2 16 (1.32%) Unit4 Business World
3 15 (1.23%) NEC Housing
4 13 (1.07%) Dynamics NAV
5 12 (0.99%) Dynamics AX
6 11 (0.90%) Oracle Retail
6 11 (0.90%) Visualfiles
7 10 (0.82%) Elite 3E
8 8 (0.66%) NetSuite
8 8 (0.66%) Oracle Financials
9 6 (0.49%) Endur
9 6 (0.49%) Magento
9 6 (0.49%) Oracle EBS
10 5 (0.41%) SAP Business One
10 5 (0.41%) SAP ERP
10 5 (0.41%) Shopify
11 4 (0.33%) Dynamics GP
11 4 (0.33%) Exchequer
11 4 (0.33%) Infor M3
11 4 (0.33%) JDE World
Cloud Services
1 353 (29.03%) Microsoft 365
2 211 (17.35%) Azure
3 101 (8.31%) Entra ID
4 89 (7.32%) Power Platform
5 53 (4.36%) Dynamics 365
5 53 (4.36%) OneDrive
6 50 (4.11%) SaaS
7 25 (2.06%) Power Automate
8 21 (1.73%) PowerApps
9 19 (1.56%) AWS
10 16 (1.32%) Azure DevOps
11 14 (1.15%) Microsoft Copilot
12 12 (0.99%) PaaS
13 11 (0.90%) Boomi
13 11 (0.90%) IaaS
13 11 (0.90%) iPaaS
13 11 (0.90%) Workato
14 10 (0.82%) ClickUp
15 8 (0.66%) dbt
15 8 (0.66%) Google Workspace
Communications & Networking
1 57 (4.69%) DNS
2 55 (4.52%) VPN
3 51 (4.19%) DHCP
4 41 (3.37%) Firewall
5 32 (2.63%) TCP/IP
6 29 (2.38%) WAN
7 25 (2.06%) Broadband
7 25 (2.06%) VoIP
8 21 (1.73%) Wi-Fi
9 20 (1.64%) Unified Communications
10 19 (1.56%) LAN
11 17 (1.40%) VLAN
12 16 (1.32%) 4G
13 11 (0.90%) Skype
14 10 (0.82%) WebEx
15 8 (0.66%) Wireless
16 7 (0.58%) Network Security
17 6 (0.49%) Structured Cabling
18 5 (0.41%) WinSCP
19 4 (0.33%) SD-WAN
Database & Business Intelligence
1 77 (6.33%) SQL Server
2 64 (5.26%) Power BI
3 20 (1.64%) Crystal Reports
4 18 (1.48%) Relational Database
5 13 (1.07%) SQL Server Integration Services
5 13 (1.07%) SQL Server Reporting Services
6 10 (0.82%) Metabase
7 8 (0.66%) Data Warehouse
7 8 (0.66%) PostgreSQL
8 7 (0.58%) BusinessObjects
8 7 (0.58%) Power Query
9 6 (0.49%) Oracle Reports
10 5 (0.41%) SAP BW
11 4 (0.33%) Db2
11 4 (0.33%) MySQL
12 3 (0.25%) Oracle Database
13 2 (0.16%) Azure SQL Database
14 1 (0.082%) SQL Server Analysis Services
Development Applications
1 58 (4.77%) JIRA
2 10 (0.82%) Visual Studio
3 9 (0.74%) Git
4 4 (0.33%) Eclipse
5 2 (0.16%) LabVIEW
5 2 (0.16%) Oracle Forms
5 2 (0.16%) Rational Rhapsody
5 2 (0.16%) Toad
6 1 (0.082%) SQL Server Management Studio (SSMS)
General
1 340 (27.96%) Social Skills
2 194 (15.95%) Finance
3 119 (9.79%) Analytical Skills
4 89 (7.32%) Manufacturing
5 78 (6.41%) Law
6 77 (6.33%) Legal
7 65 (5.35%) Retail
8 56 (4.61%) Organisational Skills
9 48 (3.95%) Documentation Skills
10 27 (2.22%) Telecoms
11 19 (1.56%) Advertising
12 17 (1.40%) Banking
13 11 (0.90%) Local Government
14 10 (0.82%) Inclusion and Diversity
14 10 (0.82%) Legal Technology
15 9 (0.74%) Billing
15 9 (0.74%) Financial Institution
15 9 (0.74%) Public Sector
16 8 (0.66%) Games
16 8 (0.66%) International Banking
Libraries, Frameworks & Software Standards
1 31 (2.55%) .NET
2 23 (1.89%) Web Services
3 16 (1.32%) XML
4 14 (1.15%) Middleware
5 13 (1.07%) CSS
5 13 (1.07%) HTML
6 8 (0.66%) REST
7 5 (0.41%) .NET Framework
7 5 (0.41%) SOAP
8 4 (0.33%) EDI
8 4 (0.33%) Elastic Stack
8 4 (0.33%) JSON
9 3 (0.25%) Kafka
10 2 (0.16%) 802.1X
10 2 (0.16%) FIX Protocol
11 1 (0.082%) SAP CAF
11 1 (0.082%) XSL
Miscellaneous
1 64 (5.26%) Onboarding
2 54 (4.44%) Driving Licence
3 38 (3.13%) Video Conferencing
4 35 (2.88%) Management Information System
5 25 (2.06%) Analytical Mindset
6 22 (1.81%) Client/Server
7 18 (1.48%) Self-Motivation
8 12 (0.99%) NHS
8 12 (0.99%) Product Ownership
9 10 (0.82%) Hybrid Cloud
9 10 (0.82%) Low-Code
10 9 (0.74%) Renewable Energy
11 8 (0.66%) EPoS
11 8 (0.66%) Housing Association
12 6 (0.49%) Data Structures
12 6 (0.49%) Enterprise Software
12 6 (0.49%) Manufacturing Execution System
12 6 (0.49%) Operational Technology
13 5 (0.41%) Data Protection Act
13 5 (0.41%) Legacy Systems
Operating Systems
1 368 (30.26%) Windows
2 101 (8.31%) Windows Server
3 90 (7.40%) Windows 10
4 36 (2.96%) Android
5 25 (2.06%) Linux
6 24 (1.97%) Mac OS
7 16 (1.32%) Windows Server 2019
8 11 (0.90%) Apple iOS
9 4 (0.33%) Windows Server 2012
10 2 (0.16%) Unix
11 1 (0.082%) Windows 7
11 1 (0.082%) Windows Server 2008
Processes & Methodologies
1 263 (21.63%) Problem-Solving
2 181 (14.88%) ITIL
3 175 (14.39%) Customer Service
4 156 (12.83%) Continuous Improvement
5 146 (12.01%) ERP
6 111 (9.13%) ITSM
7 94 (7.73%) Process Improvement
8 84 (6.91%) Service Management
9 77 (6.33%) Business Intelligence
10 66 (5.43%) Change Management
11 52 (4.28%) Incident Management
12 50 (4.11%) Service Delivery
13 47 (3.87%) CRM
14 42 (3.45%) Cybersecurity
15 38 (3.13%) Stakeholder Engagement
16 37 (3.04%) Workflow
17 36 (2.96%) Root Cause Analysis
18 35 (2.88%) Data Analysis
19 34 (2.80%) Data Management
20 33 (2.71%) Computer Science
Programming Languages
1 243 (19.98%) SQL
2 39 (3.21%) PowerShell
3 28 (2.30%) C#
4 19 (1.56%) JavaScript
5 16 (1.32%) T-SQL
6 12 (0.99%) Python
7 10 (0.82%) Java
7 10 (0.82%) PL/SQL
8 7 (0.58%) PHP
8 7 (0.58%) VB.NET
9 5 (0.41%) ABAP
10 4 (0.33%) Delphi
10 4 (0.33%) Pascal
11 3 (0.25%) VBA
12 2 (0.16%) Tcl
13 1 (0.082%) R
Qualifications
1 119 (9.79%) Degree
2 48 (3.95%) A+ Certification
3 45 (3.70%) Security Cleared
4 36 (2.96%) Microsoft Certification
5 22 (1.81%) SC Cleared
6 15 (1.23%) Microsoft Certified Professional
7 9 (0.74%) Computer Science Degree
7 9 (0.74%) HND
8 7 (0.58%) HNC
9 6 (0.49%) DV Cleared
9 6 (0.49%) MBCS
10 5 (0.41%) SAP Certification
11 3 (0.25%) Azure Certification
11 3 (0.25%) BPSS Clearance
11 3 (0.25%) CCNA
11 3 (0.25%) Cisco Certification
11 3 (0.25%) ITIL Certification
11 3 (0.25%) ITIL Foundation Certificate
11 3 (0.25%) MCSA
12 2 (0.16%) AAT
Quality Assurance & Compliance
1 71 (5.84%) SLA
2 21 (1.73%) ISO/IEC 27001
3 17 (1.40%) Cyber Essentials
4 16 (1.32%) Data Quality
5 13 (1.07%) Accessibility
6 10 (0.82%) GDPR
7 9 (0.74%) QA
8 7 (0.58%) Cyber Essentials PLUS
9 4 (0.33%) Actionable Recommendations
10 2 (0.16%) PCI DSS
11 1 (0.082%) DICOM
11 1 (0.082%) PMO
System Software
1 255 (20.97%) Active Directory
2 20 (1.64%) Hyper-V
3 18 (1.48%) VMware Infrastructure
4 11 (0.90%) Virtual Desktop
5 7 (0.58%) Firmware
6 6 (0.49%) BitLocker
7 5 (0.41%) XenApp
8 3 (0.25%) Docker
8 3 (0.25%) Microsoft Virtual Server
8 3 (0.25%) Virtual Machines
8 3 (0.25%) Virtual Servers
9 1 (0.082%) vSphere
Systems Management
1 64 (5.26%) Microsoft Intune
2 25 (2.06%) SCCM
3 7 (0.58%) Single Sign-On
4 6 (0.49%) Kibana
5 2 (0.16%) Jamf Pro
6 1 (0.082%) Autotask
6 1 (0.082%) FortiGate
6 1 (0.082%) Terraform
Vendors
1 432 (35.53%) Microsoft
2 43 (3.54%) ServiceNow
3 38 (3.13%) Oracle
4 27 (2.22%) iManage
4 27 (2.22%) VMware
5 25 (2.06%) SAP
6 18 (1.48%) Citrix
7 16 (1.32%) Starlink
8 15 (1.23%) Freshdesk
9 14 (1.15%) Apple
10 12 (0.99%) Adobe
10 12 (0.99%) Cisco
10 12 (0.99%) IFS
10 12 (0.99%) Northgate
11 11 (0.90%) Google
11 11 (0.90%) IBM
11 11 (0.90%) Intapp
11 11 (0.90%) Salesforce
12 9 (0.74%) Aderant
12 9 (0.74%) Nintex