Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 4 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
4 Aug 2026
Same period 2025 Same period 2024
Rank 157 125 213
Rank change year-on-year -32 +88 +5
Permanent jobs requiring a Support Analyst 1,316 1,210 1,072
As % of all permanent jobs in the UK 1.27% 2.44% 1.28%
As % of the Job Titles category 1.35% 2.71% 1.35%
Number of salaries quoted 1,080 1,033 771
10th Percentile £26,250 £25,500 £24,000
25th Percentile £30,000 £28,000 £28,250
Median annual salary (50th Percentile) £35,000 £34,500 £35,000
Median % change year-on-year +1.45% -1.43% -
75th Percentile £42,500 £46,250 £45,000
90th Percentile £48,750 £57,400 £62,500
UK excluding London median annual salary £32,500 £32,500 £32,500
% change year-on-year - - +4.84%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 97,595 44,677 79,563
% of permanent jobs with a recognized job title 94.20% 90.06% 94.91%
Number of salaries quoted 66,719 26,547 53,755
10th Percentile £30,000 £28,500 £30,000
25th Percentile £40,000 £37,000 £40,000
Median annual salary (50th Percentile) £55,000 £55,000 £55,000
Median % change year-on-year - - -8.33%
75th Percentile £75,000 £75,000 £71,991
90th Percentile £96,250 £95,000 £90,793
UK excluding London median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -6.54%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 4 August 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 4 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -29 1,197 £35,000 +2.94% 116
UK excluding London +1 1,072 £32,500 - 101
South East +36 306 £32,500 -7.14% 30
Work from Home -8 291 £37,500 +7.14% 39
North of England -4 240 £35,000 +22.81% 28
London -63 223 £42,500 -10.53% 27
Midlands -39 173 £35,000 +7.69% 19
South West -37 139 £32,500 - 7
North West +34 130 £34,000 +3.42% 17
East of England -22 116 £30,000 +1.69% 16
Yorkshire -31 107 £35,000 +22.81% 9
East Midlands -20 97 £35,000 +18.64% 8
West Midlands -46 76 £37,500 +11.94% 11
Scotland +55 74 £30,000 -30.64% 2
Wales -51 16 £35,000 +16.67% 1
Northern Ireland -69 8 £32,000 -36.00% 5
North East -74 3 £30,000 -3.23% 3

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 4 August 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 457 (34.73%) Microsoft
2 412 (31.31%) Windows
3 380 (28.88%) Microsoft 365
4 347 (26.37%) Problem-Solving
5 268 (20.36%) Active Directory
6 265 (20.14%) SQL
7 212 (16.11%) Azure
8 205 (15.58%) ITIL
9 204 (15.50%) Continuous Improvement
10 179 (13.60%) Customer Service
11 157 (11.93%) ERP
12 131 (9.95%) Windows Server
13 129 (9.80%) ITSM
14 120 (9.12%) Entra ID
15 117 (8.89%) Microsoft Office
16 110 (8.36%) SharePoint
17 106 (8.05%) Service Management
18 104 (7.90%) Degree
19 82 (6.23%) Microsoft Intune
20 80 (6.08%) Microsoft Exchange
20 80 (6.08%) SQL Server
20 80 (6.08%) Windows 10
21 75 (5.70%) Business Intelligence
21 75 (5.70%) Process Improvement
22 72 (5.47%) Power Platform
23 65 (4.94%) Microsoft Excel
24 64 (4.86%) Change Management
25 63 (4.79%) Incident Management
25 63 (4.79%) Service Delivery
26 59 (4.48%) SaaS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 110 (8.36%) SharePoint
2 80 (6.08%) Microsoft Exchange
3 28 (2.13%) IIS
4 12 (0.91%) Skype for Business
5 5 (0.38%) Confluence
6 4 (0.30%) CMS
7 3 (0.23%) SAS
8 2 (0.15%) Tomcat
9 1 (0.076%) Blackberry Enterprise Server
9 1 (0.076%) WebSphere
9 1 (0.076%) WebSphere Application Server
Applications
1 117 (8.89%) Microsoft Office
2 65 (4.94%) Microsoft Excel
3 21 (1.60%) Microsoft PowerPoint
4 3 (0.23%) Photoshop
5 2 (0.15%) MS Visio
5 2 (0.15%) Siemens NX
6 1 (0.076%) Revit
Business Applications
1 18 (1.37%) Dynamics CRM
2 16 (1.22%) Unit4 Business World
3 14 (1.06%) Oracle Retail
3 14 (1.06%) Visualfiles
4 11 (0.84%) NetSuite
5 10 (0.76%) Dynamics NAV
5 10 (0.76%) Oracle Financials
6 9 (0.68%) Elite 3E
7 8 (0.61%) Dynamics AX
7 8 (0.61%) Oracle EBS
8 6 (0.46%) Infor M3
8 6 (0.46%) Oracle Assets
8 6 (0.46%) Oracle Receivables
9 5 (0.38%) NEC Housing
9 5 (0.38%) SAP Business One
9 5 (0.38%) Shopify
10 4 (0.30%) Exchequer
10 4 (0.30%) Oracle Applications
10 4 (0.30%) Oracle EBS R12
10 4 (0.30%) Primavera
Cloud Services
1 380 (28.88%) Microsoft 365
2 212 (16.11%) Azure
3 120 (9.12%) Entra ID
4 72 (5.47%) Power Platform
5 59 (4.48%) SaaS
6 57 (4.33%) OneDrive
7 52 (3.95%) Dynamics 365
8 21 (1.60%) Power Automate
8 21 (1.60%) PowerApps
9 20 (1.52%) AWS
10 17 (1.29%) Microsoft Copilot
11 11 (0.84%) Boomi
11 11 (0.84%) IaaS
11 11 (0.84%) iPaaS
11 11 (0.84%) PaaS
11 11 (0.84%) Workato
12 10 (0.76%) ClickUp
13 9 (0.68%) Google Workspace
14 8 (0.61%) Azure DevOps
14 8 (0.61%) GCP
Communications & Networking
1 54 (4.10%) DNS
2 49 (3.72%) DHCP
3 47 (3.57%) VPN
3 47 (3.57%) WAN
4 44 (3.34%) Firewall
5 37 (2.81%) TCP/IP
6 35 (2.66%) Wi-Fi
7 32 (2.43%) LAN
8 25 (1.90%) Unified Communications
8 25 (1.90%) VoIP
9 21 (1.60%) Broadband
10 16 (1.22%) 4G
11 15 (1.14%) VLAN
12 13 (0.99%) WebEx
13 12 (0.91%) Skype
14 11 (0.84%) SD-WAN
15 9 (0.68%) Wireless
16 7 (0.53%) Network Security
17 6 (0.46%) MPLS
17 6 (0.46%) Structured Cabling
Database & Business Intelligence
1 80 (6.08%) SQL Server
2 51 (3.88%) Power BI
3 27 (2.05%) Crystal Reports
4 14 (1.06%) Relational Database
5 12 (0.91%) SQL Server Integration Services
5 12 (0.91%) SQL Server Reporting Services
6 7 (0.53%) BusinessObjects
6 7 (0.53%) Data Warehouse
6 7 (0.53%) PostgreSQL
6 7 (0.53%) Power Query
7 6 (0.46%) Metabase
8 5 (0.38%) MySQL
9 4 (0.30%) Db2
9 4 (0.30%) Oracle Reports
10 3 (0.23%) Oracle Database
10 3 (0.23%) SAP BW
11 2 (0.15%) Qlik Sense
11 2 (0.15%) Tableau
12 1 (0.076%) SQL Server Analysis Services
Development Applications
1 50 (3.80%) JIRA
2 6 (0.46%) Visual Studio
3 5 (0.38%) Git
4 4 (0.30%) Eclipse
4 4 (0.30%) Oracle Forms
4 4 (0.30%) Toad
5 1 (0.076%) SQL Server Management Studio (SSMS)
General
1 413 (31.38%) Social Skills
2 204 (15.50%) Finance
3 156 (11.85%) Analytical Skills
4 81 (6.16%) Legal
4 81 (6.16%) Manufacturing
5 77 (5.85%) Law
6 66 (5.02%) Retail
7 59 (4.48%) Organisational Skills
8 53 (4.03%) Documentation Skills
9 29 (2.20%) Banking
10 20 (1.52%) Advertising
11 18 (1.37%) Telecoms
12 17 (1.29%) Public Sector
13 12 (0.91%) Legal Technology
14 11 (0.84%) Front Office
15 10 (0.76%) Automotive
16 9 (0.68%) Inclusion and Diversity
16 9 (0.68%) Investment Banking
16 9 (0.68%) Local Government
17 8 (0.61%) International Banking
Libraries, Frameworks & Software Standards
1 28 (2.13%) .NET
2 27 (2.05%) Web Services
3 24 (1.82%) XML
4 23 (1.75%) HTML
5 20 (1.52%) CSS
6 13 (0.99%) REST
7 12 (0.91%) .NET Framework
7 12 (0.91%) FIX Protocol
8 10 (0.76%) SOAP
9 7 (0.53%) Middleware
10 6 (0.46%) EDI
11 3 (0.23%) Elastic Stack
11 3 (0.23%) JSON
11 3 (0.23%) Kafka
12 2 (0.15%) 802.1X
13 1 (0.076%) SAP CAF
13 1 (0.076%) XSL
Miscellaneous
1 66 (5.02%) Onboarding
2 61 (4.64%) Driving Licence
3 33 (2.51%) Self-Motivation
4 30 (2.28%) Video Conferencing
5 25 (1.90%) Analytical Mindset
6 22 (1.67%) Client/Server
6 22 (1.67%) Management Information System
7 11 (0.84%) Hybrid Cloud
8 9 (0.68%) Fixed Income
8 9 (0.68%) NHS
9 8 (0.61%) CMDB
9 8 (0.61%) Data Structures
9 8 (0.61%) Enterprise Software
10 6 (0.46%) Housing Association
10 6 (0.46%) Manufacturing Execution System
10 6 (0.46%) Operational Technology
11 5 (0.38%) Data Centre
11 5 (0.38%) Legacy Systems
11 5 (0.38%) Low-Code
11 5 (0.38%) Product Ownership
Operating Systems
1 412 (31.31%) Windows
2 131 (9.95%) Windows Server
3 80 (6.08%) Windows 10
4 42 (3.19%) Linux
5 36 (2.74%) Android
6 28 (2.13%) Mac OS
7 17 (1.29%) Windows Server 2019
8 12 (0.91%) Apple iOS
9 5 (0.38%) Unix
10 1 (0.076%) CentOS
10 1 (0.076%) Rocky
10 1 (0.076%) Solaris
10 1 (0.076%) Ubuntu
10 1 (0.076%) Windows Server 2016
Processes & Methodologies
1 347 (26.37%) Problem-Solving
2 205 (15.58%) ITIL
3 204 (15.50%) Continuous Improvement
4 179 (13.60%) Customer Service
5 157 (11.93%) ERP
6 129 (9.80%) ITSM
7 106 (8.05%) Service Management
8 75 (5.70%) Business Intelligence
8 75 (5.70%) Process Improvement
9 64 (4.86%) Change Management
10 63 (4.79%) Incident Management
10 63 (4.79%) Service Delivery
11 56 (4.26%) Stakeholder Engagement
12 54 (4.10%) Root Cause Analysis
13 51 (3.88%) Project Delivery
14 50 (3.80%) CRM
14 50 (3.80%) Cybersecurity
15 39 (2.96%) Collaborative Working
16 37 (2.81%) User Acceptance Testing
16 37 (2.81%) User Experience
Programming Languages
1 265 (20.14%) SQL
2 45 (3.42%) PowerShell
3 35 (2.66%) C#
4 29 (2.20%) JavaScript
5 12 (0.91%) PL/SQL
5 12 (0.91%) Python
6 10 (0.76%) T-SQL
7 9 (0.68%) C++
8 7 (0.53%) Java
8 7 (0.53%) PHP
9 5 (0.38%) VB.NET
10 3 (0.23%) ABAP
10 3 (0.23%) Delphi
10 3 (0.23%) Pascal
10 3 (0.23%) VB
10 3 (0.23%) VBA
11 2 (0.15%) Tcl
12 1 (0.076%) Bash
12 1 (0.076%) Perl
12 1 (0.076%) Ruby
Qualifications
1 104 (7.90%) Degree
2 43 (3.27%) Security Cleared
3 40 (3.04%) A+ Certification
4 38 (2.89%) Microsoft Certification
5 23 (1.75%) SC Cleared
6 13 (0.99%) Microsoft Certified Professional
7 11 (0.84%) ITIL Foundation Certificate
8 8 (0.61%) Computer Science Degree
9 7 (0.53%) CCNA
9 7 (0.53%) Cisco Certification
10 6 (0.46%) MBCS
11 5 (0.38%) AAT
11 5 (0.38%) HNC
11 5 (0.38%) ITIL Certification
11 5 (0.38%) Network+ Certification
12 4 (0.30%) DV Cleared
13 3 (0.23%) Azure Certification
13 3 (0.23%) BPSS Clearance
13 3 (0.23%) SAP Certification
14 2 (0.15%) HND
Quality Assurance & Compliance
1 48 (3.65%) SLA
2 21 (1.60%) ISO/IEC 27001
3 18 (1.37%) Cyber Essentials
4 15 (1.14%) Data Quality
5 8 (0.61%) GDPR
5 8 (0.61%) QA
6 7 (0.53%) Cyber Essentials PLUS
7 6 (0.46%) Accessibility
8 2 (0.15%) Actionable Recommendations
8 2 (0.15%) PCI DSS
9 1 (0.076%) DICOM
9 1 (0.076%) PMO
System Software
1 268 (20.36%) Active Directory
2 28 (2.13%) Hyper-V
3 23 (1.75%) VMware Infrastructure
4 8 (0.61%) Virtual Desktop
5 7 (0.53%) Firmware
6 6 (0.46%) XenApp
7 3 (0.23%) Docker
7 3 (0.23%) Microsoft Virtual Server
7 3 (0.23%) Virtual Machines
7 3 (0.23%) Virtual Servers
8 2 (0.15%) BitLocker
8 2 (0.15%) vSphere
Systems Management
1 82 (6.23%) Microsoft Intune
2 19 (1.44%) SCCM
3 7 (0.53%) Single Sign-On
3 7 (0.53%) Systems Management Server (SMS)
4 6 (0.46%) Kibana
5 3 (0.23%) Jamf Pro
6 2 (0.15%) FortiGate
6 2 (0.15%) Grafana
7 1 (0.076%) Autotask
7 1 (0.076%) Cisco CUCM
7 1 (0.076%) Failover Clustering
7 1 (0.076%) Microsoft Clustering
7 1 (0.076%) Terraform
Vendors
1 457 (34.73%) Microsoft
2 58 (4.41%) ServiceNow
3 37 (2.81%) Oracle
4 33 (2.51%) VMware
5 25 (1.90%) iManage
6 21 (1.60%) Citrix
7 20 (1.52%) Cisco
7 20 (1.52%) SAP
8 18 (1.37%) Apple
9 17 (1.29%) IFS
10 16 (1.22%) Starlink
11 14 (1.06%) Epicor
12 13 (0.99%) Sage
13 12 (0.91%) Aderant
13 12 (0.91%) Google
13 12 (0.91%) IBM
13 12 (0.91%) Salesforce
14 11 (0.84%) Intapp
14 11 (0.84%) Meraki
14 11 (0.84%) Polycom