Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £33,500 per year, according to job vacancies posted during the 6 months leading to 29 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
29 Jan 2026
Same period 2025 Same period 2024
Rank 130 202 151
Rank change year-on-year +72 -51 +83
Permanent jobs requiring a Support Analyst 1,100 796 1,335
As % of all permanent jobs in the UK 1.74% 1.52% 1.96%
As % of the Job Titles category 1.91% 1.65% 2.06%
Number of salaries quoted 842 477 1,110
10th Percentile £26,000 £26,390 £24,750
25th Percentile £28,000 £31,250 £28,500
Median annual salary (50th Percentile) £33,500 £40,000 £36,500
Median % change year-on-year -16.25% +9.59% +7.35%
75th Percentile £41,222 £52,500 £47,500
90th Percentile £53,750 £67,500 £60,000
UK excluding London median annual salary £32,500 £33,750 £32,500
% change year-on-year -3.70% +3.85% +4.84%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 57,468 48,384 64,674
% of permanent jobs with a recognized job title 90.83% 92.28% 95.12%
Number of salaries quoted 35,727 24,872 50,479
10th Percentile £28,785 £33,750 £29,000
25th Percentile £37,500 £45,000 £40,000
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.41%
75th Percentile £75,000 £79,648 £75,000
90th Percentile £95,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £54,000 £50,000
% change year-on-year -7.41% +8.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 29 January 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 29 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +73 991 £33,000 -17.50% 116
UK excluding London +102 818 £32,500 -3.70% 112
South East +83 257 £32,750 -6.43% 34
London +4 253 £41,222 -13.22% 30
Work from Home +38 246 £32,500 -18.75% 50
Midlands +58 156 £30,000 -9.09% 14
North of England +41 147 £31,000 -10.14% 18
South West +64 108 £32,500 +2.77% 21
West Midlands +58 85 £35,000 +4.48% 7
Yorkshire +24 79 £26,975 -26.10% 10
East Midlands +30 71 £29,500 -9.23% 7
East of England +53 68 £27,500 -21.43% 13
Scotland +30 65 £35,000 - 12
North West +8 52 £33,750 +3.85% 8
North East +11 16 £31,500 -10.00%
Northern Ireland -6 12 £31,500 -8.43%
Wales -2 5 £48,500 +38.57% 2

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 29 January 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 443 (40.27%) Microsoft
2 377 (34.27%) Problem-Solving
3 358 (32.55%) Windows
4 320 (29.09%) Customer Service
5 296 (26.91%) Microsoft 365
6 251 (22.82%) Active Directory
7 250 (22.73%) SQL
8 244 (22.18%) ITIL
9 215 (19.55%) Azure
10 153 (13.91%) Degree
11 150 (13.64%) Microsoft Office
12 126 (11.45%) Entra ID
13 114 (10.36%) Microsoft Intune
14 113 (10.27%) ERP
15 112 (10.18%) Power Platform
16 111 (10.09%) ITSM
17 103 (9.36%) Continuous Improvement
18 99 (9.00%) Microsoft Excel
19 98 (8.91%) Windows Server
20 94 (8.55%) Business Intelligence
21 86 (7.82%) Process Improvement
21 86 (7.82%) SLA
22 85 (7.73%) Windows 10
23 84 (7.64%) Power BI
24 80 (7.27%) Service Management
25 77 (7.00%) Change Management
25 77 (7.00%) Firewall
26 76 (6.91%) SharePoint
27 75 (6.82%) JIRA
28 74 (6.73%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 76 (6.91%) SharePoint
2 66 (6.00%) Microsoft Exchange
3 19 (1.73%) Confluence
4 12 (1.09%) Skype for Business
5 11 (1.00%) IIS
6 3 (0.27%) WebSphere
6 3 (0.27%) WebSphere Application Server
7 2 (0.18%) Exchange Server 2013
8 1 (0.091%) Appian
8 1 (0.091%) Moodle
8 1 (0.091%) Tomcat
8 1 (0.091%) Umbraco
Applications
1 150 (13.64%) Microsoft Office
2 99 (9.00%) Microsoft Excel
3 46 (4.18%) Microsoft PowerPoint
4 18 (1.64%) Spreadsheet
5 13 (1.18%) MS Visio
6 1 (0.091%) Acrobat
6 1 (0.091%) AutoCAD
6 1 (0.091%) Photoshop
Business Applications
1 25 (2.27%) Dynamics CRM
2 14 (1.27%) Endur
3 13 (1.18%) NEC Housing
3 13 (1.18%) NetSuite
4 11 (1.00%) Dynamics AX
4 11 (1.00%) Visualfiles
5 8 (0.73%) Oracle EBS
6 6 (0.55%) Fidessa
6 6 (0.55%) SAP S/4HANA
6 6 (0.55%) Shopify
7 5 (0.45%) Dynamics NAV
7 5 (0.45%) Magento
7 5 (0.45%) SAP HR
7 5 (0.45%) SAP Payroll
8 4 (0.36%) Elite 3E
9 3 (0.27%) SAP Business ByDesign
10 2 (0.18%) SAP ERP
11 1 (0.091%) Remedy ITSM
11 1 (0.091%) Sage 200
11 1 (0.091%) SAP EWM
Cloud Services
1 296 (26.91%) Microsoft 365
2 215 (19.55%) Azure
3 126 (11.45%) Entra ID
4 112 (10.18%) Power Platform
5 51 (4.64%) SaaS
6 50 (4.55%) Dynamics 365
7 31 (2.82%) AWS
8 29 (2.64%) OneDrive
9 24 (2.18%) PowerApps
10 20 (1.82%) Power Automate
11 14 (1.27%) Google Workspace
12 11 (1.00%) Azure DevOps
13 6 (0.55%) dbt
14 5 (0.45%) Azure Monitor
15 4 (0.36%) OCI
15 4 (0.36%) PaaS
16 3 (0.27%) Datadog
16 3 (0.27%) IaaS
16 3 (0.27%) Mimecast
16 3 (0.27%) Oracle Service Cloud
Communications & Networking
1 77 (7.00%) Firewall
2 74 (6.73%) DNS
3 69 (6.27%) DHCP
4 58 (5.27%) VPN
5 46 (4.18%) LAN
6 41 (3.73%) TCP/IP
6 41 (3.73%) WAN
7 30 (2.73%) Wireless
8 28 (2.55%) Remote Desktop
9 18 (1.64%) WebEx
10 16 (1.45%) SD-WAN
11 15 (1.36%) Internet
11 15 (1.36%) VoIP
11 15 (1.36%) Wi-Fi
12 14 (1.27%) Broadband
13 13 (1.18%) Unified Communications
14 12 (1.09%) Skype
14 12 (1.09%) WinSCP
15 10 (0.91%) MPLS
16 8 (0.73%) Wireshark
Database & Business Intelligence
1 84 (7.64%) Power BI
2 69 (6.27%) SQL Server
3 25 (2.27%) Relational Database
4 22 (2.00%) Oracle Reports
5 13 (1.18%) MySQL
6 9 (0.82%) SQL Server Integration Services
7 8 (0.73%) Metabase
8 6 (0.55%) Data Warehouse
8 6 (0.55%) SQL Server Reporting Services
9 5 (0.45%) Oracle Database
9 5 (0.45%) PostgreSQL
10 4 (0.36%) Crystal Reports
11 3 (0.27%) Azure SQL Database
12 2 (0.18%) SAP BW
Development Applications
1 75 (6.82%) JIRA
2 21 (1.91%) Git
3 8 (0.73%) Visual Studio
4 7 (0.64%) Bitbucket
5 4 (0.36%) LabVIEW
6 1 (0.091%) Rational Rhapsody
General
1 502 (45.64%) Social Skills
2 169 (15.36%) Analytical Skills
3 164 (14.91%) Finance
4 101 (9.18%) Law
5 76 (6.91%) Organisational Skills
6 69 (6.27%) Manufacturing
7 64 (5.82%) Retail
8 57 (5.18%) Legal
9 55 (5.00%) Telecoms
10 30 (2.73%) Marketing
11 28 (2.55%) Advertising
12 16 (1.45%) Automotive
13 14 (1.27%) Billing
13 14 (1.27%) Documentation Skills
14 13 (1.18%) Back Office
14 13 (1.18%) Banking
15 9 (0.82%) Front Office
16 6 (0.55%) Financial Institution
17 5 (0.45%) Presentation Skills
18 4 (0.36%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 19 (1.73%) .NET
2 13 (1.18%) EDI
3 12 (1.09%) HTML
4 11 (1.00%) CSS
5 9 (0.82%) FIX Protocol
6 7 (0.64%) Middleware
6 7 (0.64%) Oracle Fusion
7 5 (0.45%) LDAP
7 5 (0.45%) Lightning Web Components
7 5 (0.45%) REST
7 5 (0.45%) SOAP
8 4 (0.36%) React
8 4 (0.36%) Software Packaging
9 3 (0.27%) XML
10 2 (0.18%) jQuery
10 2 (0.18%) JSON
11 1 (0.091%) Elastic Stack
11 1 (0.091%) MFC
Miscellaneous
1 103 (9.36%) Onboarding
2 71 (6.45%) Management Information System
3 64 (5.82%) Driving Licence
4 46 (4.18%) Video Conferencing
5 33 (3.00%) Enterprise Software
6 20 (1.82%) Self-Motivation
7 19 (1.73%) NHS
8 16 (1.45%) Data Centre
9 12 (1.09%) Product Ownership
10 10 (0.91%) Analytical Mindset
10 10 (0.91%) Renewable Energy
11 9 (0.82%) EPoS
12 8 (0.73%) Client/Server
12 8 (0.73%) FMCG
13 7 (0.64%) IoT
13 7 (0.64%) Mobile App
14 6 (0.55%) iPhone
14 6 (0.55%) Reference Data
15 5 (0.45%) Low-Code
15 5 (0.45%) PKI
Operating Systems
1 358 (32.55%) Windows
2 98 (8.91%) Windows Server
3 85 (7.73%) Windows 10
4 47 (4.27%) Mac OS
5 40 (3.64%) Linux
6 36 (3.27%) Apple iOS
7 24 (2.18%) Android
8 19 (1.73%) Windows Server 2019
9 13 (1.18%) Unix
9 13 (1.18%) Windows Server 2016
10 6 (0.55%) Mac OS X
11 5 (0.45%) Solaris
12 4 (0.36%) Windows Server 2008
12 4 (0.36%) Windows Server 2012
13 3 (0.27%) Ubuntu
14 2 (0.18%) VMS
14 2 (0.18%) Windows 7
15 1 (0.091%) AIX
15 1 (0.091%) Windows Server 2003
Processes & Methodologies
1 377 (34.27%) Problem-Solving
2 320 (29.09%) Customer Service
3 244 (22.18%) ITIL
4 113 (10.27%) ERP
5 111 (10.09%) ITSM
6 103 (9.36%) Continuous Improvement
7 94 (8.55%) Business Intelligence
8 86 (7.82%) Process Improvement
9 80 (7.27%) Service Management
10 77 (7.00%) Change Management
11 57 (5.18%) Mentoring
12 56 (5.09%) Cybersecurity
13 52 (4.73%) CRM
14 47 (4.27%) Asset Management
15 42 (3.82%) User Experience
16 40 (3.64%) Incident Management
17 39 (3.55%) Data Analysis
18 37 (3.36%) Root Cause Analysis
19 36 (3.27%) Computer Science
20 30 (2.73%) Logistics
Programming Languages
1 250 (22.73%) SQL
2 38 (3.45%) PowerShell
3 33 (3.00%) T-SQL
4 31 (2.82%) Python
5 30 (2.73%) C#
6 13 (1.18%) Java
7 10 (0.91%) VB.NET
8 8 (0.73%) PL/SQL
9 7 (0.64%) JavaScript
9 7 (0.64%) VB
10 6 (0.55%) VBA
11 5 (0.45%) Data Analysis Expressions
11 5 (0.45%) Kusto Query Language
12 3 (0.27%) Apex Code
12 3 (0.27%) Bash
12 3 (0.27%) Bicep
13 2 (0.18%) ABAP
13 2 (0.18%) Shell Script
14 1 (0.091%) R
14 1 (0.091%) VBScript
Qualifications
1 153 (13.91%) Degree
2 56 (5.09%) Microsoft Certification
3 47 (4.27%) Security Cleared
4 38 (3.45%) SC Cleared
5 30 (2.73%) A+ Certification
6 22 (2.00%) MCP
7 19 (1.73%) Computer Science Degree
7 19 (1.73%) ITIL Foundation Certificate
8 18 (1.64%) DBS Check
8 18 (1.64%) HND
9 13 (1.18%) CCNA
9 13 (1.18%) Cisco Certification
9 13 (1.18%) HNC
9 13 (1.18%) ITIL Certification
10 10 (0.91%) Network+ Certification
11 9 (0.82%) MCSA
12 7 (0.64%) BPSS Clearance
13 5 (0.45%) MCSE
14 4 (0.36%) Master's Degree
14 4 (0.36%) MCTS
Quality Assurance & Compliance
1 86 (7.82%) SLA
2 24 (2.18%) QA
3 15 (1.36%) ISO/IEC 27001
4 14 (1.27%) Accessibility
5 8 (0.73%) Cyber Essentials
6 7 (0.64%) GDPR
7 6 (0.55%) Data Quality
8 3 (0.27%) 21 CFR Part 11
8 3 (0.27%) GxP
9 2 (0.18%) Cyber Essentials PLUS
10 1 (0.091%) Actionable Recommendations
10 1 (0.091%) PCI DSS
System Software
1 251 (22.82%) Active Directory
2 26 (2.36%) VMware Infrastructure
3 15 (1.36%) Hyper-V
4 13 (1.18%) Virtual Desktop
5 6 (0.55%) Virtual Machines
6 2 (0.18%) BitLocker
6 2 (0.18%) Firmware
Systems Management
1 114 (10.36%) Microsoft Intune
2 19 (1.73%) SCCM
3 9 (0.82%) Grafana
4 7 (0.64%) Control-M
4 7 (0.64%) Jamf Pro
4 7 (0.64%) Kubernetes
4 7 (0.64%) Prometheus
5 5 (0.45%) Autotask
5 5 (0.45%) WSUS
6 3 (0.27%) Terraform
7 1 (0.091%) AirWatch
7 1 (0.091%) EMC NetWorker
7 1 (0.091%) SCOM
7 1 (0.091%) Symantec Endpoint Protection
Vendors
1 443 (40.27%) Microsoft
2 42 (3.82%) Oracle
3 37 (3.36%) Cisco
4 32 (2.91%) ServiceNow
5 30 (2.73%) SAP
5 30 (2.73%) VMware
6 25 (2.27%) Meraki
7 24 (2.18%) Adobe
8 19 (1.73%) CheckPoint
8 19 (1.73%) Palo Alto
9 16 (1.45%) Polycom
9 16 (1.45%) Salesforce
10 14 (1.27%) Google
11 13 (1.18%) Apple
12 12 (1.09%) Freshdesk
13 11 (1.00%) Northgate
13 11 (1.00%) SolarWinds
14 10 (0.91%) Fortinet
15 9 (0.82%) Guidewire
15 9 (0.82%) Nintex