Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £33,000 per year, according to job vacancies posted during the 6 months leading to 17 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
17 Jan 2026
Same period 2025 Same period 2024
Rank 131 198 146
Rank change year-on-year +67 -52 +84
Permanent jobs requiring a Support Analyst 1,097 803 1,187
As % of all permanent jobs in the UK 1.80% 1.51% 2.01%
As % of the Job Titles category 1.98% 1.62% 2.11%
Number of salaries quoted 848 477 996
10th Percentile £26,000 £26,250 £24,750
25th Percentile £28,000 £31,250 £28,750
Median annual salary (50th Percentile) £33,000 £40,000 £37,500
Median % change year-on-year -17.50% +6.67% +10.29%
75th Percentile £41,264 £51,500 £48,750
90th Percentile £52,725 £67,500 £63,750
UK excluding London median annual salary £31,750 £34,500 £32,500
% change year-on-year -7.97% +6.15% +4.84%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 55,347 49,429 56,262
% of permanent jobs with a recognized job title 90.79% 92.66% 95.18%
Number of salaries quoted 34,239 25,628 43,493
10th Percentile £28,675 £33,250 £30,000
25th Percentile £37,500 £45,000 £41,250
Median annual salary (50th Percentile) £55,000 £60,000 £57,500
Median % change year-on-year -8.33% +4.35% -4.17%
75th Percentile £75,000 £78,750 £76,250
90th Percentile £95,000 £97,500 £95,000
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% -5.25%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 17 January 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 17 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +79 991 £33,000 -17.50% 93
UK excluding London +108 821 £31,750 -7.97% 90
South East +93 257 £32,750 -6.43% 25
London +11 249 £42,500 -11.44% 23
Work from Home +43 243 £32,500 -18.75% 40
Midlands +66 158 £29,500 -11.94% 10
North of England +44 147 £31,000 -9.49% 26
South West +58 105 £32,500 +2.36% 11
West Midlands +53 81 £34,500 +2.99% 6
East Midlands +39 77 £29,500 -11.94% 4
Yorkshire +28 77 £26,225 -28.15% 15
East of England +57 73 £27,500 -21.43% 9
Scotland +26 63 £35,000 - 10
North West +4 53 £33,750 +5.47% 8
North East +19 17 £31,500 -10.00% 3
Northern Ireland -2 12 £31,500 -8.43%
Wales -5 6 £48,500 +38.57% 1

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 17 January 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 452 (41.20%) Microsoft
2 387 (35.28%) Problem-Solving
3 368 (33.55%) Windows
4 325 (29.63%) Customer Service
5 295 (26.89%) Microsoft 365
6 257 (23.43%) Active Directory
6 257 (23.43%) SQL
7 251 (22.88%) ITIL
8 219 (19.96%) Azure
9 156 (14.22%) Microsoft Office
10 153 (13.95%) Degree
11 127 (11.58%) Entra ID
12 118 (10.76%) Microsoft Intune
13 114 (10.39%) Power Platform
14 108 (9.85%) ERP
15 104 (9.48%) Continuous Improvement
15 104 (9.48%) Microsoft Excel
15 104 (9.48%) Windows Server
16 103 (9.39%) ITSM
17 95 (8.66%) Business Intelligence
18 85 (7.75%) Power BI
18 85 (7.75%) Windows 10
19 84 (7.66%) Process Improvement
19 84 (7.66%) Service Management
19 84 (7.66%) SLA
20 82 (7.47%) Firewall
21 78 (7.11%) DNS
22 74 (6.75%) DHCP
23 73 (6.65%) Change Management
24 72 (6.56%) SharePoint

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 72 (6.56%) SharePoint
2 66 (6.02%) Microsoft Exchange
3 18 (1.64%) Confluence
4 13 (1.19%) Skype for Business
5 12 (1.09%) IIS
6 3 (0.27%) WebSphere
6 3 (0.27%) WebSphere Application Server
7 2 (0.18%) Exchange Server 2013
8 1 (0.091%) Adobe Experience Manager
8 1 (0.091%) Appian
8 1 (0.091%) CMS
8 1 (0.091%) Moodle
8 1 (0.091%) Tomcat
8 1 (0.091%) Umbraco
Applications
1 156 (14.22%) Microsoft Office
2 104 (9.48%) Microsoft Excel
3 47 (4.28%) Microsoft PowerPoint
4 19 (1.73%) Spreadsheet
5 11 (1.00%) MS Visio
6 1 (0.091%) Acrobat
6 1 (0.091%) AutoCAD
6 1 (0.091%) Photoshop
Business Applications
1 26 (2.37%) Dynamics CRM
2 14 (1.28%) NetSuite
3 13 (1.19%) Endur
4 12 (1.09%) NEC Housing
5 10 (0.91%) Dynamics AX
5 10 (0.91%) Visualfiles
6 9 (0.82%) Oracle EBS
7 6 (0.55%) Fidessa
7 6 (0.55%) SAP S/4HANA
8 5 (0.46%) Shopify
9 4 (0.36%) Dynamics NAV
9 4 (0.36%) Elite 3E
9 4 (0.36%) Magento
10 3 (0.27%) SAP HR
10 3 (0.27%) SAP Payroll
11 2 (0.18%) Remedy ITSM
11 2 (0.18%) SAP Business ByDesign
12 1 (0.091%) Carpe Diem
12 1 (0.091%) EuroRunner
12 1 (0.091%) Q-Pulse
Cloud Services
1 295 (26.89%) Microsoft 365
2 219 (19.96%) Azure
3 127 (11.58%) Entra ID
4 114 (10.39%) Power Platform
5 52 (4.74%) Dynamics 365
6 47 (4.28%) SaaS
7 32 (2.92%) AWS
8 28 (2.55%) OneDrive
9 26 (2.37%) PowerApps
10 18 (1.64%) Power Automate
11 14 (1.28%) Google Workspace
12 8 (0.73%) Azure DevOps
13 5 (0.46%) Azure Monitor
13 5 (0.46%) dbt
14 4 (0.36%) OCI
14 4 (0.36%) PaaS
15 3 (0.27%) BigCommerce
15 3 (0.27%) IaaS
15 3 (0.27%) Oracle Service Cloud
16 2 (0.18%) Mimecast
Communications & Networking
1 82 (7.47%) Firewall
2 78 (7.11%) DNS
3 74 (6.75%) DHCP
4 60 (5.47%) VPN
5 52 (4.74%) LAN
6 47 (4.28%) WAN
7 40 (3.65%) TCP/IP
8 32 (2.92%) Remote Desktop
9 30 (2.73%) Wireless
10 19 (1.73%) VoIP
10 19 (1.73%) WebEx
11 17 (1.55%) Internet
11 17 (1.55%) SD-WAN
11 17 (1.55%) Wi-Fi
12 15 (1.37%) Broadband
13 14 (1.28%) Unified Communications
14 13 (1.19%) Skype
15 11 (1.00%) MPLS
16 10 (0.91%) WinSCP
17 8 (0.73%) Wireshark
Database & Business Intelligence
1 85 (7.75%) Power BI
2 72 (6.56%) SQL Server
3 26 (2.37%) Oracle Reports
4 24 (2.19%) Relational Database
5 18 (1.64%) MySQL
6 9 (0.82%) SQL Server Integration Services
7 7 (0.64%) Metabase
8 6 (0.55%) Oracle Database
8 6 (0.55%) SQL Server Reporting Services
9 5 (0.46%) Crystal Reports
9 5 (0.46%) Data Warehouse
9 5 (0.46%) PostgreSQL
10 1 (0.091%) Azure SQL Database
10 1 (0.091%) Metadata
Development Applications
1 70 (6.38%) JIRA
2 19 (1.73%) Git
3 7 (0.64%) Bitbucket
3 7 (0.64%) Visual Studio
4 4 (0.36%) LabVIEW
General
1 504 (45.94%) Social Skills
2 166 (15.13%) Analytical Skills
3 159 (14.49%) Finance
4 108 (9.85%) Law
5 75 (6.84%) Organisational Skills
6 64 (5.83%) Manufacturing
7 62 (5.65%) Retail
8 55 (5.01%) Telecoms
9 51 (4.65%) Legal
10 33 (3.01%) Marketing
11 25 (2.28%) Advertising
12 16 (1.46%) Automotive
13 14 (1.28%) Back Office
13 14 (1.28%) Documentation Skills
14 13 (1.19%) Billing
15 11 (1.00%) Banking
15 11 (1.00%) Front Office
16 7 (0.64%) Pharmaceutical
17 6 (0.55%) Police
18 5 (0.46%) Financial Institution
Libraries, Frameworks & Software Standards
1 17 (1.55%) .NET
2 16 (1.46%) HTML
3 14 (1.28%) EDI
4 12 (1.09%) CSS
5 10 (0.91%) Oracle Fusion
6 9 (0.82%) FIX Protocol
7 7 (0.64%) LDAP
7 7 (0.64%) REST
7 7 (0.64%) SOAP
8 5 (0.46%) Lightning Web Components
8 5 (0.46%) Software Packaging
8 5 (0.46%) XML
9 4 (0.36%) JSON
9 4 (0.36%) Middleware
9 4 (0.36%) React
10 3 (0.27%) Web Services
11 2 (0.18%) jQuery
12 1 (0.091%) MFC
12 1 (0.091%) SAP TM
Miscellaneous
1 96 (8.75%) Onboarding
2 72 (6.56%) Management Information System
3 63 (5.74%) Driving Licence
4 45 (4.10%) Video Conferencing
5 36 (3.28%) Enterprise Software
6 18 (1.64%) Self-Motivation
7 17 (1.55%) Data Centre
8 16 (1.46%) NHS
9 10 (0.91%) Product Ownership
10 9 (0.82%) Analytical Mindset
10 9 (0.82%) EPoS
10 9 (0.82%) Renewable Energy
11 8 (0.73%) Client/Server
11 8 (0.73%) FMCG
12 7 (0.64%) IoT
12 7 (0.64%) Mobile App
12 7 (0.64%) PKI
13 6 (0.55%) iPhone
13 6 (0.55%) iSeries
14 5 (0.46%) Reference Data
Operating Systems
1 368 (33.55%) Windows
2 104 (9.48%) Windows Server
3 85 (7.75%) Windows 10
4 50 (4.56%) Mac OS
5 40 (3.65%) Linux
6 36 (3.28%) Apple iOS
7 22 (2.01%) Android
7 22 (2.01%) Windows Server 2019
8 16 (1.46%) Windows Server 2016
9 13 (1.19%) Unix
10 6 (0.55%) Mac OS X
11 5 (0.46%) Solaris
12 3 (0.27%) Ubuntu
12 3 (0.27%) Windows Server 2008
12 3 (0.27%) Windows Server 2012
13 2 (0.18%) VMS
14 1 (0.091%) AIX
14 1 (0.091%) Windows 7
14 1 (0.091%) Windows Server 2003
Processes & Methodologies
1 387 (35.28%) Problem-Solving
2 325 (29.63%) Customer Service
3 251 (22.88%) ITIL
4 108 (9.85%) ERP
5 104 (9.48%) Continuous Improvement
6 103 (9.39%) ITSM
7 95 (8.66%) Business Intelligence
8 84 (7.66%) Process Improvement
8 84 (7.66%) Service Management
9 73 (6.65%) Change Management
10 58 (5.29%) Cybersecurity
11 56 (5.10%) Mentoring
12 49 (4.47%) CRM
13 47 (4.28%) Asset Management
14 45 (4.10%) Incident Management
15 42 (3.83%) Data Analysis
16 38 (3.46%) User Experience
17 36 (3.28%) Root Cause Analysis
18 34 (3.10%) Computer Science
19 31 (2.83%) Problem Management
Programming Languages
1 257 (23.43%) SQL
2 37 (3.37%) PowerShell
3 32 (2.92%) C#
4 30 (2.73%) Python
4 30 (2.73%) T-SQL
5 11 (1.00%) Java
6 10 (0.91%) VB.NET
7 9 (0.82%) PL/SQL
7 9 (0.82%) VB
8 7 (0.64%) JavaScript
9 6 (0.55%) VBA
10 5 (0.46%) Data Analysis Expressions
10 5 (0.46%) Kusto Query Language
11 3 (0.27%) Apex Code
11 3 (0.27%) Bash
11 3 (0.27%) Bicep
12 2 (0.18%) Shell Script
13 1 (0.091%) VBScript
Qualifications
1 153 (13.95%) Degree
2 62 (5.65%) Microsoft Certification
3 50 (4.56%) Security Cleared
4 44 (4.01%) SC Cleared
5 29 (2.64%) A+ Certification
6 26 (2.37%) MCP
7 24 (2.19%) DBS Check
8 22 (2.01%) ITIL Foundation Certificate
9 19 (1.73%) Computer Science Degree
10 16 (1.46%) HND
11 15 (1.37%) CCNA
11 15 (1.37%) Cisco Certification
11 15 (1.37%) ITIL Certification
12 13 (1.19%) HNC
13 11 (1.00%) Network+ Certification
14 10 (0.91%) BPSS Clearance
14 10 (0.91%) MCSA
15 5 (0.46%) MCSE
15 5 (0.46%) MCTS
16 4 (0.36%) Master's Degree
Quality Assurance & Compliance
1 84 (7.66%) SLA
2 25 (2.28%) QA
3 15 (1.37%) Accessibility
4 14 (1.28%) ISO/IEC 27001
5 10 (0.91%) Cyber Essentials
6 8 (0.73%) Data Quality
7 5 (0.46%) GDPR
8 4 (0.36%) 21 CFR Part 11
8 4 (0.36%) Cyber Essentials PLUS
8 4 (0.36%) GxP
9 1 (0.091%) PCI DSS
System Software
1 257 (23.43%) Active Directory
2 27 (2.46%) VMware Infrastructure
3 16 (1.46%) Hyper-V
4 15 (1.37%) Virtual Desktop
5 7 (0.64%) Virtual Machines
6 4 (0.36%) BitLocker
6 4 (0.36%) Firmware
7 1 (0.091%) XenApp
Systems Management
1 118 (10.76%) Microsoft Intune
2 21 (1.91%) SCCM
3 9 (0.82%) Grafana
4 8 (0.73%) Jamf Pro
5 7 (0.64%) Control-M
5 7 (0.64%) Kubernetes
5 7 (0.64%) Prometheus
5 7 (0.64%) WSUS
6 5 (0.46%) Autotask
7 3 (0.27%) Terraform
8 1 (0.091%) AirWatch
8 1 (0.091%) EMC NetWorker
8 1 (0.091%) SCOM
8 1 (0.091%) Symantec Endpoint Protection
Vendors
1 452 (41.20%) Microsoft
2 47 (4.28%) Oracle
3 42 (3.83%) Cisco
4 31 (2.83%) VMware
5 30 (2.73%) ServiceNow
6 27 (2.46%) Meraki
6 27 (2.46%) SAP
7 24 (2.19%) Adobe
8 19 (1.73%) CheckPoint
8 19 (1.73%) Palo Alto
9 18 (1.64%) Polycom
10 15 (1.37%) Apple
10 15 (1.37%) Google
11 14 (1.28%) Salesforce
12 13 (1.19%) Citrix
13 11 (1.00%) Fortinet
13 11 (1.00%) Northgate
14 10 (0.91%) Freshdesk
14 10 (0.91%) Sage
14 10 (0.91%) SolarWinds