Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £33,500 per year, according to job vacancies posted during the 6 months leading to 19 November 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
19 Nov 2025
Same period 2024 Same period 2023
Rank 128 187 166
Rank change year-on-year +59 -21 +75
Permanent jobs requiring a Support Analyst 1,164 975 1,058
As % of all permanent jobs in the UK 2.20% 1.45% 2.03%
As % of the Job Titles category 2.44% 1.54% 2.13%
Number of salaries quoted 946 559 920
10th Percentile £25,875 £26,250 £23,725
25th Percentile £28,000 £31,250 £28,000
Median annual salary (50th Percentile) £33,500 £37,500 £36,500
Median % change year-on-year -10.67% +2.74% +7.35%
75th Percentile £42,191 £49,375 £46,750
90th Percentile £53,750 £74,000 £63,750
UK excluding London median annual salary £32,500 £33,500 £32,500
% change year-on-year -2.99% +3.08% +4.00%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 47,639 63,412 49,716
% of permanent jobs with a recognized job title 90.05% 94.54% 95.39%
Number of salaries quoted 29,798 35,443 38,501
10th Percentile £28,250 £31,750 £31,250
25th Percentile £35,500 £42,500 £42,500
Median annual salary (50th Percentile) £53,000 £57,500 £60,000
Median % change year-on-year -7.83% -4.17% -
75th Percentile £73,750 £75,500 £80,000
90th Percentile £92,500 £95,000 £97,500
UK excluding London median annual salary £47,500 £51,242 £52,500
% change year-on-year -7.30% -2.40% -

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 19 November 2025.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 19 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +70 1,038 £33,500 -12.99% 200
UK excluding London +94 859 £32,500 -2.99% 157
Work from Home +51 258 £31,750 -16.99% 75
London +8 256 £45,000 -4.76% 83
South East +76 246 £32,750 -6.43% 63
Midlands +82 174 £29,500 -11.28% 32
North of England +89 163 £31,000 -11.43% 17
South West +37 108 £35,000 +7.69% 16
East Midlands +77 106 £29,500 -7.09% 9
East of England +56 90 £27,500 -21.43% 12
Yorkshire +61 85 £27,500 -31.25% 11
West Midlands +45 68 £34,000 -4.23% 23
North West +5 51 £33,000 -1.49% 4
Scotland -8 50 £35,000 +20.69% 14
North East - 27 £33,250 - 2
Wales -1 15 £48,500 +59.02% 3
Northern Ireland +8 11 £38,250 +11.19% 2
Channel Islands - 2 £34,000 -

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 19 November 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 535 (45.96%) Microsoft
2 484 (41.58%) Problem-Solving
3 459 (39.43%) Windows
4 387 (33.25%) Customer Service
5 353 (30.33%) Microsoft 365
6 325 (27.92%) Active Directory
7 307 (26.37%) SQL
8 280 (24.05%) ITIL
9 246 (21.13%) Azure
10 184 (15.81%) Microsoft Office
11 173 (14.86%) Degree
12 141 (12.11%) Entra ID
12 141 (12.11%) Microsoft Intune
13 133 (11.43%) Windows Server
14 132 (11.34%) Microsoft Excel
15 124 (10.65%) Power Platform
16 116 (9.97%) Continuous Improvement
17 114 (9.79%) ERP
18 112 (9.62%) SLA
19 108 (9.28%) DNS
19 108 (9.28%) ITSM
20 107 (9.19%) Firewall
21 103 (8.85%) Windows 10
22 102 (8.76%) Business Intelligence
23 101 (8.68%) SharePoint
24 97 (8.33%) Microsoft Exchange
25 96 (8.25%) Power BI
26 94 (8.08%) DHCP
26 94 (8.08%) SQL Server
27 93 (7.99%) LAN

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 101 (8.68%) SharePoint
2 97 (8.33%) Microsoft Exchange
3 19 (1.63%) Confluence
3 19 (1.63%) IIS
4 10 (0.86%) Skype for Business
5 5 (0.43%) CMS
6 4 (0.34%) Adobe Experience Manager
7 2 (0.17%) Exchange Server 2013
8 1 (0.086%) Appian
8 1 (0.086%) Office Communications Server
8 1 (0.086%) Tomcat
8 1 (0.086%) WebSphere
8 1 (0.086%) WebSphere Application Server
Applications
1 184 (15.81%) Microsoft Office
2 132 (11.34%) Microsoft Excel
3 45 (3.87%) Microsoft PowerPoint
4 21 (1.80%) Spreadsheet
5 3 (0.26%) MS Visio
6 1 (0.086%) Acrobat
6 1 (0.086%) Adobe Creative Suite
6 1 (0.086%) AutoCAD
6 1 (0.086%) Photoshop
Business Applications
1 24 (2.06%) Dynamics CRM
2 16 (1.37%) NetSuite
3 12 (1.03%) Visualfiles
4 11 (0.95%) Oracle EBS
5 9 (0.77%) SAP S/4HANA
6 8 (0.69%) Endur
6 8 (0.69%) PeopleSoft Financials
7 7 (0.60%) Dynamics NAV
7 7 (0.60%) SAP HR
7 7 (0.60%) SAP Payroll
8 6 (0.52%) SAP HCM
9 5 (0.43%) Exchequer
9 5 (0.43%) Remedy ITSM
9 5 (0.43%) SAP Business One
10 4 (0.34%) Elite 3E
10 4 (0.34%) Fidessa
10 4 (0.34%) SAP EWM
10 4 (0.34%) SAP WM
11 3 (0.26%) Sage 1000
12 1 (0.086%) Dynamics AX
Cloud Services
1 353 (30.33%) Microsoft 365
2 246 (21.13%) Azure
3 141 (12.11%) Entra ID
4 124 (10.65%) Power Platform
5 50 (4.30%) SaaS
6 46 (3.95%) Dynamics 365
7 32 (2.75%) OneDrive
8 30 (2.58%) PowerApps
9 29 (2.49%) AWS
10 19 (1.63%) Power Automate
11 6 (0.52%) OCI
11 6 (0.52%) SuccessFactors
12 4 (0.34%) Adobe Analytics
12 4 (0.34%) Google Analytics
12 4 (0.34%) Google Workspace
13 3 (0.26%) Azure Monitor
13 3 (0.26%) IaaS
13 3 (0.26%) PaaS
13 3 (0.26%) Slack
14 2 (0.17%) Nutanix
Communications & Networking
1 108 (9.28%) DNS
2 107 (9.19%) Firewall
3 94 (8.08%) DHCP
4 93 (7.99%) LAN
5 79 (6.79%) VPN
6 76 (6.53%) WAN
7 48 (4.12%) TCP/IP
8 39 (3.35%) Remote Desktop
9 32 (2.75%) Wireless
10 29 (2.49%) VoIP
11 25 (2.15%) Internet
12 24 (2.06%) Wi-Fi
13 19 (1.63%) Broadband
13 19 (1.63%) WebEx
14 16 (1.37%) Kerberos
14 16 (1.37%) SD-WAN
15 13 (1.12%) Unified Communications
16 12 (1.03%) MPLS
16 12 (1.03%) VLAN
17 11 (0.95%) WPA
Database & Business Intelligence
1 96 (8.25%) Power BI
2 94 (8.08%) SQL Server
3 24 (2.06%) MySQL
4 23 (1.98%) Oracle Reports
5 17 (1.46%) Relational Database
6 14 (1.20%) SQL Server Reporting Services
7 11 (0.95%) Crystal Reports
8 6 (0.52%) BusinessObjects
8 6 (0.52%) Oracle Database
8 6 (0.52%) SQL Server Integration Services
9 5 (0.43%) EDRMS
9 5 (0.43%) Geospatial Data
9 5 (0.43%) GIS
9 5 (0.43%) PostgreSQL
10 4 (0.34%) Metadata
11 2 (0.17%) Data Warehouse
11 2 (0.17%) Metabase
12 1 (0.086%) Amazon RDS
12 1 (0.086%) MS Access
12 1 (0.086%) Tableau
Development Applications
1 74 (6.36%) JIRA
2 8 (0.69%) Git
3 7 (0.60%) Bitbucket
4 5 (0.43%) SQL Server Management Studio (SSMS)
5 2 (0.17%) Visual Studio
General
1 599 (51.46%) Social Skills
2 179 (15.38%) Analytical Skills
3 167 (14.35%) Finance
4 144 (12.37%) Law
5 93 (7.99%) Organisational Skills
6 77 (6.62%) Manufacturing
7 66 (5.67%) Legal
8 53 (4.55%) Marketing
9 50 (4.30%) Retail
10 48 (4.12%) Telecoms
11 32 (2.75%) Advertising
12 17 (1.46%) Pharmaceutical
13 15 (1.29%) Automotive
13 15 (1.29%) Front Office
13 15 (1.29%) Police
14 13 (1.12%) Inclusion and Diversity
15 12 (1.03%) Back Office
16 8 (0.69%) Public Sector
16 8 (0.69%) Spanish Language
17 7 (0.60%) Documentation Skills
Libraries, Frameworks & Software Standards
1 24 (2.06%) HTML
2 19 (1.63%) EDI
2 19 (1.63%) LDAP
2 19 (1.63%) Oracle Fusion
3 18 (1.55%) CSS
4 14 (1.20%) .NET
5 11 (0.95%) FIX Protocol
6 8 (0.69%) XML
7 6 (0.52%) JSON
7 6 (0.52%) SAP Fiori
8 5 (0.43%) ASP.NET
8 5 (0.43%) Lightning Web Components
8 5 (0.43%) REST
8 5 (0.43%) SOAP
8 5 (0.43%) Software Packaging
8 5 (0.43%) Web Services
9 4 (0.34%) Middleware
9 4 (0.34%) React
10 2 (0.17%) jQuery
11 1 (0.086%) SAP TM
Miscellaneous
1 108 (9.28%) Onboarding
2 73 (6.27%) Management Information System
3 71 (6.10%) Driving Licence
4 43 (3.69%) Video Conferencing
5 40 (3.44%) Enterprise Software
6 27 (2.32%) Self-Motivation
7 20 (1.72%) Data Centre
8 16 (1.37%) PKI
9 15 (1.29%) Analytical Mindset
10 12 (1.03%) iPhone
10 12 (1.03%) NHS
11 10 (0.86%) Client/Server
11 10 (0.86%) iSeries
11 10 (0.86%) Smartphone
12 8 (0.69%) Data Structures
12 8 (0.69%) EPoS
12 8 (0.69%) FMCG
12 8 (0.69%) iPad
13 7 (0.60%) Data Protection Act
13 7 (0.60%) Handset
Operating Systems
1 459 (39.43%) Windows
2 133 (11.43%) Windows Server
3 103 (8.85%) Windows 10
4 76 (6.53%) Mac OS
5 40 (3.44%) Linux
6 38 (3.26%) Windows Server 2019
7 34 (2.92%) Apple iOS
8 27 (2.32%) Android
9 25 (2.15%) Windows Server 2016
10 18 (1.55%) Unix
11 6 (0.52%) Mac OS X
11 6 (0.52%) Windows 7
12 4 (0.34%) Solaris
13 3 (0.26%) Windows Server 2008
13 3 (0.26%) Windows Server 2012
14 2 (0.17%) Ubuntu
14 2 (0.17%) VMS
15 1 (0.086%) AIX
15 1 (0.086%) Windows Server 2003
Processes & Methodologies
1 484 (41.58%) Problem-Solving
2 387 (33.25%) Customer Service
3 280 (24.05%) ITIL
4 116 (9.97%) Continuous Improvement
5 114 (9.79%) ERP
6 108 (9.28%) ITSM
7 102 (8.76%) Business Intelligence
8 82 (7.04%) Process Improvement
9 81 (6.96%) Service Management
10 77 (6.62%) Cybersecurity
11 74 (6.36%) Change Management
12 73 (6.27%) Incident Management
13 70 (6.01%) Mentoring
14 66 (5.67%) CRM
15 58 (4.98%) Data Analysis
16 54 (4.64%) Problem Management
17 53 (4.55%) Logistics
18 50 (4.30%) Patch Management
19 46 (3.95%) Asset Management
20 43 (3.69%) Agile
Programming Languages
1 307 (26.37%) SQL
2 50 (4.30%) C#
3 47 (4.04%) PowerShell
4 37 (3.18%) Python
5 24 (2.06%) T-SQL
6 21 (1.80%) JavaScript
7 19 (1.63%) VB
8 11 (0.95%) Java
8 11 (0.95%) PL/SQL
9 10 (0.86%) VB.NET
10 9 (0.77%) VBA
11 6 (0.52%) ABAP
11 6 (0.52%) Bash
12 5 (0.43%) Data Analysis Expressions
12 5 (0.43%) Kusto Query Language
13 3 (0.26%) Apex Code
13 3 (0.26%) Bicep
14 2 (0.17%) Shell Script
15 1 (0.086%) PHP
15 1 (0.086%) VBScript
Qualifications
1 173 (14.86%) Degree
2 73 (6.27%) Microsoft Certification
3 62 (5.33%) Security Cleared
4 60 (5.15%) SC Cleared
5 38 (3.26%) A+ Certification
6 30 (2.58%) MCP
7 28 (2.41%) DBS Check
7 28 (2.41%) ITIL Foundation Certificate
8 22 (1.89%) Computer Science Degree
9 18 (1.55%) CCNA
9 18 (1.55%) Cisco Certification
10 17 (1.46%) ITIL Certification
11 13 (1.12%) Network+ Certification
12 12 (1.03%) BPSS Clearance
13 9 (0.77%) HNC
13 9 (0.77%) HND
14 6 (0.52%) MCSA
15 5 (0.43%) MCTS
16 4 (0.34%) Master's Degree
17 3 (0.26%) Azure Certification
Quality Assurance & Compliance
1 112 (9.62%) SLA
2 28 (2.41%) QA
3 16 (1.37%) Cyber Essentials
4 15 (1.29%) GDPR
5 14 (1.20%) Data Quality
6 13 (1.12%) Accessibility
7 10 (0.86%) ISO/IEC 27001
8 6 (0.52%) Cyber Essentials PLUS
9 5 (0.43%) 21 CFR Part 11
9 5 (0.43%) GxP
10 1 (0.086%) PCI DSS
System Software
1 325 (27.92%) Active Directory
2 28 (2.41%) VMware Infrastructure
3 22 (1.89%) Virtual Desktop
4 21 (1.80%) Hyper-V
5 9 (0.77%) BitLocker
5 9 (0.77%) Firmware
6 6 (0.52%) Virtual Machines
7 3 (0.26%) Virtual Servers
8 2 (0.17%) XenApp
9 1 (0.086%) Terminal Server
9 1 (0.086%) Xen
Systems Management
1 141 (12.11%) Microsoft Intune
2 21 (1.80%) SCCM
3 16 (1.37%) WSUS
4 12 (1.03%) Autotask
4 12 (1.03%) Grafana
4 12 (1.03%) Jamf Pro
5 7 (0.60%) Control-M
5 7 (0.60%) Kubernetes
5 7 (0.60%) Prometheus
6 3 (0.26%) Terraform
7 1 (0.086%) SCOM
7 1 (0.086%) Symantec Endpoint Protection
Vendors
1 535 (45.96%) Microsoft
2 48 (4.12%) Oracle
3 47 (4.04%) Cisco
4 44 (3.78%) SAP
5 36 (3.09%) Meraki
6 32 (2.75%) ServiceNow
7 29 (2.49%) VMware
8 28 (2.41%) Apple
9 22 (1.89%) Citrix
10 21 (1.80%) Adobe
11 20 (1.72%) Salesforce
12 18 (1.55%) Intapp
13 17 (1.46%) Polycom
14 15 (1.29%) Google
14 15 (1.29%) HP
15 14 (1.20%) CheckPoint
15 14 (1.20%) Palo Alto
16 13 (1.12%) Guidewire
17 12 (1.03%) Fortinet
17 12 (1.03%) Sage