Period
to 20 July 2018

The median annual salary for a Support Analyst was £32,000 in advertised job vacancies during the 6 months to 20 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK
6 months to
20 Jul 2018
Same period 2017 Same period 2016
Rank 140 116 87
Rank change year-on-year -24 -29 +9
Permanent jobs requiring a Support Analyst 4,216 4,826 6,341
As % of all permanent IT jobs advertised in the UK 2.41% 2.72% 3.12%
As % of the Job Titles category 2.50% 2.83% 3.23%
Number of salaries quoted 3,676 4,160 5,513
UK median annual salary £32,000 £32,000 £31,500
Median salary % change year-on-year - +1.59% -3.08%
10th Percentile £21,000 £21,250 £21,000
90th Percentile £55,000 £50,000 £52,500
UK excluding London median annual salary £28,000 £29,000 £28,000
% change year-on-year -3.45% +3.57% +1.82%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 168,445 170,561 196,070
% of permanent IT jobs with a recognized job title 96.21% 96.20% 96.60%
Number of salaries quoted 136,331 139,111 164,687
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,500
90th Percentile £81,250 £77,500 £76,250
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Support Analyst over the 6 months to 20 July 2018.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 20 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -21 3,990 £32,500 - 325
UK excluding London -24 2,431 £28,000 -3.45% 218
London -10 1,725 £37,500 +6.38% 126
South East -15 848 £30,000 +1.69% 58
North of England -24 511 £27,500 -1.79% 66
Midlands +13 452 £27,500 -3.51% 27
North West +17 288 £27,000 - 29
West Midlands +51 277 £27,500 +1.85% 16
East of England -43 256 £29,149 -2.84% 27
South West -4 207 £26,000 +4.00% 21
Yorkshire -41 203 £28,000 -2.61% 33
East Midlands -20 175 £30,000 +3.45% 10
Scotland +10 114 £29,000 -0.85% 11
Wales -23 34 £26,000 +8.33% 7
North East -26 20 £29,000 +5.45% 4
Northern Ireland -12 11 £21,000 -40.00% 1
Channel Islands +3 10 £45,000 +38.46%
Isle of Man - 1 £32,500 -

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 July 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 1,987 (47.13%) Windows
2 1,567 (37.17%) Microsoft
3 1,506 (35.72%) SQL
4 1,179 (27.96%) Active Directory
5 1,043 (24.74%) ITIL
6 1,022 (24.24%) Finance
7 813 (19.28%) Microsoft Office
8 795 (18.86%) Windows Server
9 764 (18.12%) SQL Server
10 658 (15.61%) Problem-Solving
11 619 (14.68%) Office 365
12 547 (12.97%) Windows 7
13 534 (12.67%) Linux
14 501 (11.88%) Windows 10
15 491 (11.65%) Oracle
16 442 (10.48%) Unix
17 408 (9.68%) VMware
18 376 (8.92%) MS Exchange
19 357 (8.47%) Analytical Skills
20 356 (8.44%) Degree
21 340 (8.06%) .NET
22 331 (7.85%) SLA
23 313 (7.42%) Citrix
24 310 (7.35%) Windows Server 2012
25 307 (7.28%) Cisco
26 293 (6.95%) Java
27 283 (6.71%) Windows Server 2008
28 279 (6.62%) Microsoft Excel
29 278 (6.59%) PowerShell
30 277 (6.57%) LAN

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 376 (8.92%) MS Exchange
2 208 (4.93%) IIS
3 190 (4.51%) SharePoint
4 83 (1.97%) Exchange Server 2010
5 75 (1.78%) Skype for Business
6 72 (1.71%) Tomcat
7 63 (1.49%) Exchange Server 2013
8 55 (1.30%) JBoss
9 46 (1.09%) Apache
10 35 (0.83%) WebSphere
11 32 (0.76%) Blackberry Enterprise Server
11 32 (0.76%) WebLogic
12 27 (0.64%) CMS
13 23 (0.55%) BizTalk Server
14 20 (0.47%) SharePoint 2013
15 18 (0.43%) Confluence
16 13 (0.31%) Exchange Server 2007
17 11 (0.26%) IBM Notes
18 10 (0.24%) Oracle Workflow
18 10 (0.24%) WordPress
Applications
1 813 (19.28%) Microsoft Office
2 279 (6.62%) Microsoft Excel
3 100 (2.37%) Microsoft PowerPoint
4 25 (0.59%) MS Visio
5 15 (0.36%) Spreadsheet
6 12 (0.28%) Acrobat
7 4 (0.095%) AutoCAD
7 4 (0.095%) CATIA
8 3 (0.071%) Camtasia
8 3 (0.071%) InDesign
8 3 (0.071%) Microsoft Project
8 3 (0.071%) Photoshop
8 3 (0.071%) Siemens NX
8 3 (0.071%) Windchill
9 2 (0.047%) Adobe Creative Suite
10 1 (0.024%) FreeHand
10 1 (0.024%) PTC Creo
10 1 (0.024%) S-PLUS
Business Applications
1 104 (2.47%) Dynamics AX
2 72 (1.71%) Dynamics NAV
3 50 (1.19%) Dynamics CRM
4 41 (0.97%) NetSuite
5 24 (0.57%) Remedy ITSM
6 23 (0.55%) Markit EDM
7 17 (0.40%) Oracle EBS
8 16 (0.38%) Oracle Applications
9 12 (0.28%) SAP CO
9 12 (0.28%) SAP FI
9 12 (0.28%) SAP FI/CO
10 11 (0.26%) Elite 3E
10 11 (0.26%) Magento
10 11 (0.26%) Oracle Payables
10 11 (0.26%) Oracle Receivables
10 11 (0.26%) thinkFolio
11 10 (0.24%) Unit4 Business World
12 9 (0.21%) BusinessWare
12 9 (0.21%) Oracle Assets
12 9 (0.21%) Sage X3
Cloud Services
1 619 (14.68%) Office 365
2 202 (4.79%) Microsoft Azure
3 94 (2.23%) SaaS
4 87 (2.06%) Amazon AWS
5 31 (0.74%) Dynamics 365
6 26 (0.62%) Cloud Computing
7 21 (0.50%) Mimecast
8 17 (0.40%) G Suite
9 14 (0.33%) Adobe Creative Cloud
10 12 (0.28%) Azure Active Directory
10 12 (0.28%) Slack
11 8 (0.19%) GitHub
11 8 (0.19%) IaaS
11 8 (0.19%) OpenShift
12 7 (0.17%) Akamai
13 6 (0.14%) PaaS
14 5 (0.12%) Google Analytics
14 5 (0.12%) OneDrive
15 4 (0.095%) Dropbox
16 3 (0.071%) Google Cloud Platform
Communications & Networking
1 277 (6.57%) LAN
2 275 (6.52%) Firewall
3 256 (6.07%) TCP/IP
4 240 (5.69%) WAN
5 223 (5.29%) DNS
6 155 (3.68%) DHCP
7 149 (3.53%) VPN
8 115 (2.73%) VoIP
9 90 (2.13%) SAN
10 76 (1.80%) Skype
11 71 (1.68%) SSL
12 61 (1.45%) Internet
12 61 (1.45%) Wi-Fi
13 53 (1.26%) Wireless
14 49 (1.16%) FTP
15 42 (1.00%) VLAN
16 39 (0.93%) IPsec
17 31 (0.74%) Network Security
18 29 (0.69%) Remote Desktop
19 26 (0.62%) IP Telephony
Database & Business Intelligence
1 764 (18.12%) SQL Server
2 169 (4.01%) Relational Database
3 108 (2.56%) SQL Server Reporting Services
4 93 (2.21%) Oracle Database
5 87 (2.06%) RDBMS
6 86 (2.04%) MySQL
7 77 (1.83%) SQL Server 2008
8 75 (1.78%) Oracle Reports
8 75 (1.78%) SQL Server Integration Services
9 74 (1.76%) Crystal Reports
10 66 (1.57%) Data Warehouse
11 58 (1.38%) BusinessObjects
12 42 (1.00%) SQL Server 2012
13 36 (0.85%) SQL Server Analysis Services
14 34 (0.81%) MongoDB
14 34 (0.81%) Oracle Database 10g
15 28 (0.66%) NoSQL
15 28 (0.66%) Oracle Database 11g
16 26 (0.62%) SQL Server 2005
17 24 (0.57%) Hadoop
Development Applications
1 65 (1.54%) JIRA
2 32 (0.76%) Visual Studio
3 27 (0.64%) Oracle Forms
4 24 (0.57%) Eclipse
5 20 (0.47%) Team Foundation Server
6 18 (0.43%) WinDbg
7 12 (0.28%) Maven
8 10 (0.24%) Git (software)
9 8 (0.19%) Jenkins
9 8 (0.19%) Subversion
10 7 (0.17%) Fiddler
10 7 (0.17%) FrontPage
10 7 (0.17%) Octopus Deploy
10 7 (0.17%) TeamCity
11 6 (0.14%) Visual Studio Team System
12 5 (0.12%) Oracle APEX
13 4 (0.095%) SQL Server Management Studio (SSMS)
14 3 (0.071%) Log4j
14 3 (0.071%) SoapUI
14 3 (0.071%) VSS/SourceSafe
General
1 1,022 (24.24%) Finance
2 222 (5.27%) Retail
3 217 (5.15%) Banking
4 129 (3.06%) Front Office
5 125 (2.96%) Law
5 125 (2.96%) Legal
6 121 (2.87%) Manufacturing
7 89 (2.11%) Telecoms
8 87 (2.06%) Back Office
9 72 (1.71%) Marketing
10 62 (1.47%) German Language
11 58 (1.38%) Advertising
12 53 (1.26%) Investment Banking
13 46 (1.09%) French Language
14 41 (0.97%) Financial Institution
14 41 (0.97%) Games
15 28 (0.66%) Electronics
16 27 (0.64%) Spanish Language
17 23 (0.55%) Automotive
17 23 (0.55%) Italian Language
Libraries, Frameworks & Software Standards
1 340 (8.06%) .NET
2 155 (3.68%) HTML
3 150 (3.56%) XML
4 119 (2.82%) CSS
5 103 (2.44%) FIX Protocol
6 100 (2.37%) ASP.NET
7 96 (2.28%) Web Services
8 66 (1.57%) Middleware
9 44 (1.04%) SOAP
10 33 (0.78%) .NET Framework
11 27 (0.64%) jQuery
11 27 (0.64%) REST
12 25 (0.59%) EDI
12 25 (0.59%) WebSphere MQ
12 25 (0.59%) XSLT
13 23 (0.55%) Spring
14 19 (0.45%) AngularJS
14 19 (0.45%) LDAP
15 18 (0.43%) J2EE
15 18 (0.43%) JSON
Miscellaneous
1 357 (8.47%) Analytical Skills
2 188 (4.46%) Self-Motivation
3 127 (3.01%) Computer Science
4 95 (2.25%) Driving Licence
5 90 (2.13%) Equities
6 88 (2.09%) Data Centre
6 88 (2.09%) Management Information System
7 86 (2.04%) iPhone
8 85 (2.02%) Blackberry
9 71 (1.68%) Fixed Income
10 66 (1.57%) Foreign Exchange (FX)
11 64 (1.52%) Derivative
12 63 (1.49%) Hedge funds
13 55 (1.30%) EPoS
14 53 (1.26%) Smartphone
14 53 (1.26%) Video Conferencing
15 48 (1.14%) Enterprise Software
16 45 (1.07%) Fintech
17 44 (1.04%) iPad
18 38 (0.90%) SWIFT
Operating Systems
1 1,987 (47.13%) Windows
2 795 (18.86%) Windows Server
3 547 (12.97%) Windows 7
4 534 (12.67%) Linux
5 501 (11.88%) Windows 10
6 442 (10.48%) Unix
7 310 (7.35%) Windows Server 2012
8 283 (6.71%) Windows Server 2008
9 105 (2.49%) Windows 8
10 89 (2.11%) Android
11 86 (2.04%) Windows Server 2003
12 65 (1.54%) Apple iOS
13 59 (1.40%) Red Hat Enterprise Linux
14 56 (1.33%) Solaris
15 51 (1.21%) Windows XP
16 45 (1.07%) Mac OS X
17 33 (0.78%) AIX
18 29 (0.69%) Mac OS
19 15 (0.36%) CentOS
20 10 (0.24%) Windows Mobile
Processes & Methodologies
1 1,043 (24.74%) ITIL
2 658 (15.61%) Problem-Solving
3 277 (6.57%) Service Management
4 220 (5.22%) ERP
5 213 (5.05%) CRM
6 212 (5.03%) Incident Management
7 199 (4.72%) Change Management
8 169 (4.01%) ITSM
9 165 (3.91%) Problem Management
10 148 (3.51%) Agile Software Development
11 147 (3.49%) Asset Management
12 139 (3.30%) Project Management
13 132 (3.13%) Business Intelligence
14 125 (2.96%) Service Delivery
15 111 (2.63%) Root Cause Analysis
16 108 (2.56%) DevOps
17 105 (2.49%) ITIL V3
18 100 (2.37%) Disaster Recovery
19 92 (2.18%) Data Analysis
20 90 (2.13%) Migration
Programming Languages
1 1,506 (35.72%) SQL
2 293 (6.95%) Java
3 278 (6.59%) PowerShell
4 269 (6.38%) C#
5 146 (3.46%) JavaScript
6 138 (3.27%) T-SQL
7 95 (2.25%) Shell Script
8 88 (2.09%) PL/SQL
9 83 (1.97%) Bash Shell
10 75 (1.78%) Perl
11 63 (1.49%) Python
12 58 (1.38%) VB
13 56 (1.33%) VBScript
14 50 (1.19%) VBA
15 41 (0.97%) C
16 40 (0.95%) VB.NET
17 38 (0.90%) PHP
18 27 (0.64%) C++
19 20 (0.47%) RPG
20 14 (0.33%) Korn
Qualifications
1 356 (8.44%) Degree
2 214 (5.08%) Microsoft Certification
3 132 (3.13%) ITIL Certification
4 96 (2.28%) Security Cleared
5 94 (2.23%) MCP
6 84 (1.99%) MCSA
7 82 (1.94%) Computer Science Degree
8 79 (1.87%) MCSE
8 79 (1.87%) SC Cleared
9 72 (1.71%) Cisco Certification
10 69 (1.64%) CCNA
11 42 (1.00%) A+ Certification
12 29 (0.69%) ITIL Foundation Certificate
13 28 (0.66%) MCITP
14 26 (0.62%) MCDST
15 19 (0.45%) Network+ Certification
16 18 (0.43%) Numerate Degree
17 10 (0.24%) CCNP
17 10 (0.24%) MOS
18 9 (0.21%) HNC
Quality Assurance & Compliance
1 331 (7.85%) SLA
2 62 (1.47%) ISO/IEC 27001
3 45 (1.07%) QA
4 27 (0.64%) PMO
5 24 (0.57%) COBIT
6 23 (0.55%) Data Quality
7 20 (0.47%) PCI DSS
8 17 (0.40%) GDPR
9 13 (0.31%) ISO/IEC 20000
10 7 (0.17%) ISO 9001
11 6 (0.14%) MiFID
12 4 (0.095%) EMIR
12 4 (0.095%) Sarbanes-Oxley
13 3 (0.071%) DICOM
13 3 (0.071%) FATCA
13 3 (0.071%) HL7
14 2 (0.047%) Cyber Essentials
14 2 (0.047%) ISO 14001
14 2 (0.047%) ISO 20022
14 2 (0.047%) SEPA
System Software
1 1,179 (27.96%) Active Directory
2 215 (5.10%) VMware Infrastructure
3 118 (2.80%) Hyper-V
4 60 (1.42%) XenApp
5 41 (0.97%) VMware ESXi
6 26 (0.62%) Microsoft App-V
6 26 (0.62%) vSphere
7 25 (0.59%) VMware Workstation
8 24 (0.57%) Terminal Services
8 24 (0.57%) XenDesktop
9 23 (0.55%) Virtual Servers
10 21 (0.50%) Virtual Desktop
11 15 (0.36%) Terminal Server
11 15 (0.36%) Virtual Machines
12 12 (0.28%) Docker
13 8 (0.19%) BitLocker
14 7 (0.17%) Microsoft Virtual Server
14 7 (0.17%) ProxySG
14 7 (0.17%) XenServer
15 5 (0.12%) Oracle RAC
Systems Management
1 242 (5.74%) SCCM
2 49 (1.16%) Backup Exec
3 42 (1.00%) SCOM
4 32 (0.76%) Control-M
5 23 (0.55%) Puppet
6 22 (0.52%) Nagios
7 18 (0.43%) Perfmon
8 14 (0.33%) AirWatch
8 14 (0.33%) ServiceCenter
8 14 (0.33%) WSUS
9 13 (0.31%) Systems Management Server (SMS)
10 11 (0.26%) Ansible
10 11 (0.26%) OpenView
11 10 (0.24%) Cisco CUCM
11 10 (0.24%) DameWare
11 10 (0.24%) ITRS Geneos
11 10 (0.24%) Kibana
11 10 (0.24%) Opscode Chef
11 10 (0.24%) Oracle Enterprise Manager
12 9 (0.21%) Symantec Endpoint Protection
Vendors
1 1,567 (37.17%) Microsoft
2 491 (11.65%) Oracle
3 408 (9.68%) VMware
4 313 (7.42%) Citrix
5 307 (7.28%) Cisco
6 144 (3.42%) Apple
7 124 (2.94%) SAP
8 114 (2.70%) ServiceNow
9 103 (2.44%) HP
10 87 (2.06%) Bloomberg
11 84 (1.99%) Salesforce.com
12 77 (1.83%) Google
12 77 (1.83%) Remedy
13 70 (1.66%) IBM
14 64 (1.52%) Sybase
15 56 (1.33%) Reuters
15 56 (1.33%) SolarWinds
16 52 (1.23%) Red Hat
17 51 (1.21%) Adobe
18 50 (1.19%) Dell