Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £33,750 per year, according to job vacancies posted during the 6 months leading to 18 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
18 Feb 2026
Same period 2025 Same period 2024
Rank 131 202 157
Rank change year-on-year +71 -45 +84
Permanent jobs requiring a Support Analyst 1,154 731 1,444
As % of all permanent jobs in the UK 1.70% 1.49% 1.93%
As % of the Job Titles category 1.86% 1.62% 2.04%
Number of salaries quoted 863 445 1,206
10th Percentile £26,000 £26,250 £25,000
25th Percentile £28,125 £31,250 £28,500
Median annual salary (50th Percentile) £33,750 £40,000 £37,500
Median % change year-on-year -15.63% +6.67% +11.94%
75th Percentile £42,500 £53,750 £48,000
90th Percentile £53,750 £69,600 £60,000
UK excluding London median annual salary £32,500 £32,500 £33,500
% change year-on-year - -2.99% +8.06%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 61,931 45,044 70,794
% of permanent jobs with a recognized job title 91.23% 91.56% 94.85%
Number of salaries quoted 38,987 23,380 55,351
10th Percentile £29,000 £33,250 £28,500
25th Percentile £37,500 £45,000 £39,250
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.33%
75th Percentile £75,000 £80,000 £73,750
90th Percentile £95,000 £100,000 £92,500
UK excluding London median annual salary £50,000 £55,000 £50,000
% change year-on-year -9.09% +10.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 18 February 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 18 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +82 1,035 £33,500 -16.25% 123
UK excluding London +123 854 £32,500 - 127
London 0 265 £40,875 -18.25% 27
South East +93 264 £32,875 -6.07% 50
Work from Home +53 258 £33,750 -15.63% 47
North of England +32 163 £31,500 -7.35% 15
Midlands +74 159 £30,000 -7.69% 23
South West +64 112 £32,500 +3.17% 13
West Midlands +56 90 £35,000 +4.48% 11
Yorkshire +23 90 £27,750 -23.97% 10
East of England +53 70 £28,000 -13.85% 14
Scotland +37 70 £35,000 - 12
East Midlands +30 69 £27,000 -16.92% 11
North West +8 60 £35,000 +12.90% 5
Northern Ireland -15 14 £32,000 +15.11%
North East +2 13 £41,500 +18.57%
Wales -8 2 £42,000 +20.00% 4

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 18 February 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 444 (38.47%) Microsoft
2 370 (32.06%) Windows
3 367 (31.80%) Problem-Solving
4 311 (26.95%) Microsoft 365
5 309 (26.78%) Customer Service
6 263 (22.79%) SQL
7 251 (21.75%) Active Directory
8 243 (21.06%) ITIL
9 227 (19.67%) Azure
10 169 (14.64%) Degree
11 153 (13.26%) Microsoft Office
12 135 (11.70%) ERP
13 128 (11.09%) Entra ID
14 119 (10.31%) ITSM
15 115 (9.97%) Continuous Improvement
16 113 (9.79%) Microsoft Intune
17 110 (9.53%) Power Platform
18 97 (8.41%) Business Intelligence
19 96 (8.32%) Process Improvement
20 93 (8.06%) Microsoft Excel
20 93 (8.06%) SharePoint
21 91 (7.89%) Windows Server
22 88 (7.63%) Windows 10
23 85 (7.37%) Change Management
23 85 (7.37%) JIRA
23 85 (7.37%) Power BI
24 83 (7.19%) SLA
25 80 (6.93%) Service Management
26 77 (6.67%) SQL Server
27 75 (6.50%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 93 (8.06%) SharePoint
2 75 (6.50%) Microsoft Exchange
3 22 (1.91%) Confluence
4 10 (0.87%) IIS
4 10 (0.87%) Skype for Business
5 4 (0.35%) WebSphere
5 4 (0.35%) WebSphere Application Server
6 2 (0.17%) CMS
6 2 (0.17%) Exchange Server 2013
7 1 (0.087%) Appian
7 1 (0.087%) Moodle
7 1 (0.087%) Tomcat
7 1 (0.087%) Umbraco
Applications
1 153 (13.26%) Microsoft Office
2 93 (8.06%) Microsoft Excel
3 40 (3.47%) Microsoft PowerPoint
4 15 (1.30%) MS Visio
5 14 (1.21%) Spreadsheet
6 1 (0.087%) Acrobat
6 1 (0.087%) AutoCAD
6 1 (0.087%) Photoshop
Business Applications
1 29 (2.51%) Dynamics CRM
2 17 (1.47%) Endur
3 15 (1.30%) NEC Housing
4 14 (1.21%) NetSuite
5 12 (1.04%) Dynamics AX
6 11 (0.95%) Visualfiles
7 9 (0.78%) Magento
7 9 (0.78%) Shopify
8 8 (0.69%) Dynamics NAV
9 6 (0.52%) Fidessa
9 6 (0.52%) Oracle EBS
9 6 (0.52%) SAP HR
9 6 (0.52%) SAP Payroll
9 6 (0.52%) SAP S/4HANA
10 5 (0.43%) SAP ERP
11 4 (0.35%) Unit4 Business World
12 3 (0.26%) Alphatax
12 3 (0.26%) Elite 3E
12 3 (0.26%) SAP Business ByDesign
13 2 (0.17%) Dynamics GP
Cloud Services
1 311 (26.95%) Microsoft 365
2 227 (19.67%) Azure
3 128 (11.09%) Entra ID
4 110 (9.53%) Power Platform
5 54 (4.68%) Dynamics 365
6 47 (4.07%) SaaS
7 39 (3.38%) OneDrive
8 26 (2.25%) AWS
9 23 (1.99%) Power Automate
10 20 (1.73%) PowerApps
11 16 (1.39%) Azure DevOps
12 14 (1.21%) Google Workspace
13 9 (0.78%) dbt
14 5 (0.43%) Azure Monitor
14 5 (0.43%) OCI
15 4 (0.35%) BigCommerce
15 4 (0.35%) Boomi
15 4 (0.35%) iPaaS
15 4 (0.35%) PaaS
15 4 (0.35%) Workato
Communications & Networking
1 75 (6.50%) DNS
2 74 (6.41%) Firewall
3 69 (5.98%) DHCP
4 63 (5.46%) VPN
5 44 (3.81%) TCP/IP
6 27 (2.34%) LAN
6 27 (2.34%) Remote Desktop
7 25 (2.17%) WAN
8 24 (2.08%) Wireless
9 17 (1.47%) Broadband
10 16 (1.39%) Wi-Fi
11 15 (1.30%) WebEx
12 13 (1.13%) VoIP
13 12 (1.04%) Internet
13 12 (1.04%) Unified Communications
13 12 (1.04%) WinSCP
14 11 (0.95%) SD-WAN
14 11 (0.95%) VLAN
15 10 (0.87%) Skype
16 7 (0.61%) MPLS
Database & Business Intelligence
1 85 (7.37%) Power BI
2 77 (6.67%) SQL Server
3 28 (2.43%) Relational Database
4 16 (1.39%) Oracle Reports
5 12 (1.04%) SQL Server Reporting Services
6 11 (0.95%) Metabase
6 11 (0.95%) SQL Server Integration Services
7 9 (0.78%) Data Warehouse
7 9 (0.78%) MySQL
8 5 (0.43%) PostgreSQL
8 5 (0.43%) SAP BW
9 3 (0.26%) Azure SQL Database
10 2 (0.17%) DB2
10 2 (0.17%) Oracle Database
11 1 (0.087%) Crystal Reports
Development Applications
1 85 (7.37%) JIRA
2 22 (1.91%) Git
3 11 (0.95%) Visual Studio
4 7 (0.61%) Bitbucket
5 4 (0.35%) LabVIEW
6 2 (0.17%) Rational Rhapsody
General
1 509 (44.11%) Social Skills
2 192 (16.64%) Finance
3 176 (15.25%) Analytical Skills
4 94 (8.15%) Law
5 78 (6.76%) Manufacturing
5 78 (6.76%) Organisational Skills
6 69 (5.98%) Retail
7 56 (4.85%) Legal
8 54 (4.68%) Telecoms
9 32 (2.77%) Advertising
10 28 (2.43%) Marketing
11 23 (1.99%) Documentation Skills
12 16 (1.39%) Automotive
12 16 (1.39%) Back Office
13 14 (1.21%) Banking
14 13 (1.13%) Billing
15 8 (0.69%) Financial Institution
16 7 (0.61%) Front Office
16 7 (0.61%) Publishing
17 5 (0.43%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 26 (2.25%) .NET
2 14 (1.21%) Middleware
3 12 (1.04%) EDI
3 12 (1.04%) HTML
4 11 (0.95%) CSS
5 9 (0.78%) FIX Protocol
6 8 (0.69%) REST
6 8 (0.69%) SOAP
6 8 (0.69%) Web Services
7 5 (0.43%) Lightning Web Components
8 4 (0.35%) Oracle Fusion
8 4 (0.35%) React
8 4 (0.35%) Software Packaging
9 2 (0.17%) jQuery
9 2 (0.17%) JSON
9 2 (0.17%) LDAP
9 2 (0.17%) XML
10 1 (0.087%) Elastic Stack
10 1 (0.087%) MFC
Miscellaneous
1 106 (9.19%) Onboarding
2 78 (6.76%) Driving Licence
3 69 (5.98%) Management Information System
4 47 (4.07%) Video Conferencing
5 32 (2.77%) Enterprise Software
6 24 (2.08%) Self-Motivation
7 23 (1.99%) NHS
8 15 (1.30%) Renewable Energy
9 14 (1.21%) Product Ownership
10 13 (1.13%) Analytical Mindset
11 11 (0.95%) Data Centre
12 10 (0.87%) Low-Code
13 9 (0.78%) EPoS
13 9 (0.78%) iPhone
14 8 (0.69%) Client/Server
14 8 (0.69%) Mobile App
15 7 (0.61%) IoT
16 6 (0.52%) Data Protection Act
16 6 (0.52%) FMCG
16 6 (0.52%) Reference Data
Operating Systems
1 370 (32.06%) Windows
2 91 (7.89%) Windows Server
3 88 (7.63%) Windows 10
4 46 (3.99%) Mac OS
5 39 (3.38%) Linux
6 37 (3.21%) Apple iOS
7 32 (2.77%) Android
8 15 (1.30%) Windows Server 2019
9 13 (1.13%) Unix
10 10 (0.87%) Windows Server 2016
11 7 (0.61%) Windows Server 2012
12 6 (0.52%) Mac OS X
13 5 (0.43%) Solaris
14 4 (0.35%) Windows Server 2008
15 3 (0.26%) Ubuntu
16 2 (0.17%) VMS
16 2 (0.17%) Windows 7
17 1 (0.087%) AIX
17 1 (0.087%) Windows Server 2003
Processes & Methodologies
1 367 (31.80%) Problem-Solving
2 309 (26.78%) Customer Service
3 243 (21.06%) ITIL
4 135 (11.70%) ERP
5 119 (10.31%) ITSM
6 115 (9.97%) Continuous Improvement
7 97 (8.41%) Business Intelligence
8 96 (8.32%) Process Improvement
9 85 (7.37%) Change Management
10 80 (6.93%) Service Management
11 62 (5.37%) CRM
12 60 (5.20%) Cybersecurity
13 58 (5.03%) Mentoring
14 45 (3.90%) User Experience
15 44 (3.81%) Root Cause Analysis
16 41 (3.55%) Asset Management
17 40 (3.47%) Computer Science
17 40 (3.47%) Data Analysis
18 36 (3.12%) Incident Management
19 35 (3.03%) Data Management
Programming Languages
1 263 (22.79%) SQL
2 42 (3.64%) PowerShell
3 37 (3.21%) T-SQL
4 30 (2.60%) C#
4 30 (2.60%) Python
5 17 (1.47%) Java
6 12 (1.04%) VB.NET
7 8 (0.69%) JavaScript
7 8 (0.69%) PL/SQL
8 5 (0.43%) ABAP
8 5 (0.43%) Data Analysis Expressions
8 5 (0.43%) Kusto Query Language
8 5 (0.43%) VBA
9 4 (0.35%) VB
10 3 (0.26%) Apex Code
10 3 (0.26%) Bash
10 3 (0.26%) Bicep
10 3 (0.26%) Delphi
10 3 (0.26%) Pascal
10 3 (0.26%) PHP
Qualifications
1 169 (14.64%) Degree
2 47 (4.07%) Microsoft Certification
3 42 (3.64%) Security Cleared
4 31 (2.69%) A+ Certification
5 29 (2.51%) SC Cleared
6 20 (1.73%) HND
7 19 (1.65%) Computer Science Degree
8 18 (1.56%) Microsoft Certified Professional
9 14 (1.21%) HNC
9 14 (1.21%) ITIL Foundation Certificate
10 12 (1.04%) DBS Check
11 10 (0.87%) ITIL Certification
12 9 (0.78%) Network+ Certification
13 7 (0.61%) CCNA
13 7 (0.61%) Cisco Certification
14 6 (0.52%) MCSA
15 5 (0.43%) MCSE
15 5 (0.43%) SAP Certification
16 4 (0.35%) BPSS Clearance
16 4 (0.35%) Master's Degree
Quality Assurance & Compliance
1 83 (7.19%) SLA
2 25 (2.17%) QA
3 15 (1.30%) Accessibility
4 13 (1.13%) ISO/IEC 27001
5 10 (0.87%) GDPR
6 7 (0.61%) Cyber Essentials
7 6 (0.52%) Data Quality
8 4 (0.35%) Actionable Recommendations
9 1 (0.087%) Cyber Essentials PLUS
9 1 (0.087%) PCI DSS
System Software
1 251 (21.75%) Active Directory
2 27 (2.34%) VMware Infrastructure
3 15 (1.30%) Hyper-V
4 13 (1.13%) Virtual Desktop
5 6 (0.52%) Virtual Machines
6 5 (0.43%) BitLocker
7 1 (0.087%) Firmware
7 1 (0.087%) XenApp
Systems Management
1 113 (9.79%) Microsoft Intune
2 19 (1.65%) SCCM
3 9 (0.78%) Grafana
4 7 (0.61%) Control-M
4 7 (0.61%) Kubernetes
4 7 (0.61%) Prometheus
5 4 (0.35%) Jamf Pro
6 3 (0.26%) Terraform
7 2 (0.17%) Autotask
7 2 (0.17%) WSUS
8 1 (0.087%) AirWatch
8 1 (0.087%) EMC NetWorker
8 1 (0.087%) SCOM
8 1 (0.087%) Symantec Endpoint Protection
Vendors
1 444 (38.47%) Microsoft
2 38 (3.29%) ServiceNow
3 35 (3.03%) Oracle
4 33 (2.86%) SAP
5 31 (2.69%) VMware
6 27 (2.34%) Cisco
7 23 (1.99%) Adobe
8 17 (1.47%) CheckPoint
8 17 (1.47%) Palo Alto
8 17 (1.47%) Salesforce
9 15 (1.30%) Meraki
10 14 (1.21%) Freshdesk
10 14 (1.21%) Google
11 12 (1.04%) Apple
12 11 (0.95%) ConnectWise
12 11 (0.95%) HubSpot
12 11 (0.95%) Nintex
12 11 (0.95%) Northgate
12 11 (0.95%) Polycom
12 11 (0.95%) SolarWinds