Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £33,875 per year, according to job vacancies posted during the 6 months leading to 20 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
20 Feb 2026
Same period 2025 Same period 2024
Rank 127 208 157
Rank change year-on-year +81 -51 +88
Permanent jobs requiring a Support Analyst 1,159 738 1,447
As % of all permanent jobs in the UK 1.69% 1.51% 1.93%
As % of the Job Titles category 1.85% 1.65% 2.04%
Number of salaries quoted 868 463 1,207
10th Percentile £26,000 £26,250 £25,000
25th Percentile £28,500 £31,250 £28,500
Median annual salary (50th Percentile) £33,875 £40,000 £37,500
Median % change year-on-year -15.31% +6.67% +11.94%
75th Percentile £42,625 £53,750 £47,750
90th Percentile £53,750 £69,675 £60,000
UK excluding London median annual salary £32,500 £32,500 £33,750
% change year-on-year - -3.70% +8.87%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 62,593 44,758 70,993
% of permanent jobs with a recognized job title 91.28% 91.51% 94.81%
Number of salaries quoted 39,515 23,479 55,477
10th Percentile £29,000 £33,000 £28,500
25th Percentile £37,500 £45,000 £39,250
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.33%
75th Percentile £75,000 £80,000 £73,750
90th Percentile £95,000 £100,000 £92,500
UK excluding London median annual salary £50,000 £55,000 £50,000
% change year-on-year -9.09% +10.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 20 February 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 20 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +81 1,040 £33,500 -16.25% 136
UK excluding London +122 859 £32,500 - 134
South East +74 265 £33,000 -5.71% 51
London 0 265 £41,000 -18.00% 32
Work from Home +53 257 £33,750 -15.63% 56
North of England +46 165 £32,000 -4.12% 17
Midlands +62 162 £30,000 -7.69% 27
South West +57 114 £32,500 +3.17% 14
West Midlands +53 93 £35,000 +5.26% 13
Yorkshire +23 92 £27,750 -23.97% 10
Scotland +38 70 £35,000 - 12
East Midlands +29 69 £27,000 -10.00% 13
East of England +50 67 £28,000 -17.04% 14
North West +1 60 £35,000 +16.67% 7
Northern Ireland -15 14 £32,000 +15.11%
North East -2 13 £41,500 +18.57%
Wales -9 2 £42,000 +8.39% 3

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 20 February 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 443 (38.22%) Microsoft
2 376 (32.44%) Windows
3 362 (31.23%) Problem-Solving
4 314 (27.09%) Microsoft 365
5 306 (26.40%) Customer Service
6 261 (22.52%) SQL
7 255 (22.00%) Active Directory
8 245 (21.14%) ITIL
9 229 (19.76%) Azure
10 170 (14.67%) Degree
11 153 (13.20%) Microsoft Office
12 140 (12.08%) ERP
13 131 (11.30%) Entra ID
14 120 (10.35%) ITSM
15 117 (10.09%) Continuous Improvement
16 115 (9.92%) Microsoft Intune
17 107 (9.23%) Power Platform
18 95 (8.20%) Process Improvement
19 94 (8.11%) Business Intelligence
20 93 (8.02%) SharePoint
21 92 (7.94%) Windows Server
22 91 (7.85%) Windows 10
23 90 (7.77%) Microsoft Excel
24 85 (7.33%) JIRA
25 83 (7.16%) Change Management
25 83 (7.16%) SLA
26 82 (7.08%) Power BI
27 78 (6.73%) Service Management
28 77 (6.64%) Microsoft Exchange
29 76 (6.56%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 93 (8.02%) SharePoint
2 77 (6.64%) Microsoft Exchange
3 22 (1.90%) Confluence
4 10 (0.86%) IIS
4 10 (0.86%) Skype for Business
5 4 (0.35%) WebSphere
5 4 (0.35%) WebSphere Application Server
6 2 (0.17%) CMS
6 2 (0.17%) Exchange Server 2013
7 1 (0.086%) Appian
7 1 (0.086%) Moodle
7 1 (0.086%) Tomcat
7 1 (0.086%) Umbraco
Applications
1 153 (13.20%) Microsoft Office
2 90 (7.77%) Microsoft Excel
3 41 (3.54%) Microsoft PowerPoint
4 15 (1.29%) MS Visio
5 14 (1.21%) Spreadsheet
6 1 (0.086%) Acrobat
6 1 (0.086%) AutoCAD
6 1 (0.086%) Photoshop
Business Applications
1 29 (2.50%) Dynamics CRM
2 17 (1.47%) Endur
3 15 (1.29%) NEC Housing
4 14 (1.21%) NetSuite
5 12 (1.04%) Dynamics AX
6 11 (0.95%) Visualfiles
7 9 (0.78%) Magento
7 9 (0.78%) Shopify
8 8 (0.69%) Dynamics NAV
8 8 (0.69%) Unit4 Business World
9 7 (0.60%) SAP S/4HANA
10 6 (0.52%) Fidessa
10 6 (0.52%) Oracle EBS
10 6 (0.52%) SAP HR
10 6 (0.52%) SAP Payroll
11 5 (0.43%) SAP ERP
12 3 (0.26%) Alphatax
12 3 (0.26%) Elite 3E
12 3 (0.26%) SAP Business ByDesign
13 2 (0.17%) Dynamics GP
Cloud Services
1 314 (27.09%) Microsoft 365
2 229 (19.76%) Azure
3 131 (11.30%) Entra ID
4 107 (9.23%) Power Platform
5 54 (4.66%) Dynamics 365
6 46 (3.97%) SaaS
7 39 (3.36%) OneDrive
8 25 (2.16%) AWS
9 23 (1.98%) Power Automate
10 20 (1.73%) PowerApps
11 16 (1.38%) Azure DevOps
12 14 (1.21%) Google Workspace
13 9 (0.78%) dbt
14 8 (0.69%) Boomi
14 8 (0.69%) iPaaS
14 8 (0.69%) Workato
15 5 (0.43%) Azure Monitor
15 5 (0.43%) OCI
16 4 (0.35%) BigCommerce
16 4 (0.35%) PaaS
Communications & Networking
1 76 (6.56%) DNS
2 74 (6.38%) Firewall
3 70 (6.04%) DHCP
4 63 (5.44%) VPN
5 45 (3.88%) TCP/IP
6 27 (2.33%) LAN
6 27 (2.33%) Remote Desktop
7 25 (2.16%) WAN
8 24 (2.07%) Wireless
9 16 (1.38%) Broadband
10 15 (1.29%) WebEx
10 15 (1.29%) Wi-Fi
11 13 (1.12%) VoIP
12 12 (1.04%) Unified Communications
12 12 (1.04%) WinSCP
13 11 (0.95%) Internet
13 11 (0.95%) SD-WAN
13 11 (0.95%) VLAN
14 10 (0.86%) Skype
15 7 (0.60%) MPLS
Database & Business Intelligence
1 82 (7.08%) Power BI
2 76 (6.56%) SQL Server
3 26 (2.24%) Relational Database
4 15 (1.29%) Oracle Reports
5 12 (1.04%) Metabase
5 12 (1.04%) SQL Server Reporting Services
6 11 (0.95%) SQL Server Integration Services
7 9 (0.78%) Data Warehouse
8 8 (0.69%) MySQL
9 5 (0.43%) PostgreSQL
9 5 (0.43%) SAP BW
10 3 (0.26%) Azure SQL Database
11 2 (0.17%) DB2
12 1 (0.086%) Oracle Database
Development Applications
1 85 (7.33%) JIRA
2 22 (1.90%) Git
3 12 (1.04%) Visual Studio
4 7 (0.60%) Bitbucket
5 4 (0.35%) LabVIEW
6 2 (0.17%) Rational Rhapsody
General
1 504 (43.49%) Social Skills
2 197 (17.00%) Finance
3 176 (15.19%) Analytical Skills
4 95 (8.20%) Law
5 78 (6.73%) Manufacturing
6 77 (6.64%) Organisational Skills
7 68 (5.87%) Retail
8 58 (5.00%) Legal
9 55 (4.75%) Telecoms
10 32 (2.76%) Advertising
11 28 (2.42%) Marketing
12 23 (1.98%) Documentation Skills
13 16 (1.38%) Automotive
13 16 (1.38%) Back Office
14 14 (1.21%) Banking
15 12 (1.04%) Billing
16 7 (0.60%) Financial Institution
16 7 (0.60%) Front Office
16 7 (0.60%) Publishing
17 5 (0.43%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 26 (2.24%) .NET
2 14 (1.21%) Middleware
3 12 (1.04%) EDI
3 12 (1.04%) Web Services
4 11 (0.95%) HTML
5 10 (0.86%) CSS
6 9 (0.78%) FIX Protocol
7 8 (0.69%) REST
7 8 (0.69%) SOAP
8 4 (0.35%) Lightning Web Components
8 4 (0.35%) Oracle Fusion
8 4 (0.35%) React
8 4 (0.35%) Software Packaging
9 2 (0.17%) JSON
9 2 (0.17%) LDAP
9 2 (0.17%) XML
10 1 (0.086%) Elastic Stack
10 1 (0.086%) jQuery
10 1 (0.086%) MFC
10 1 (0.086%) SAP CAF
Miscellaneous
1 107 (9.23%) Onboarding
2 79 (6.82%) Driving Licence
3 69 (5.95%) Management Information System
4 48 (4.14%) Video Conferencing
5 32 (2.76%) Enterprise Software
6 24 (2.07%) Self-Motivation
7 22 (1.90%) NHS
8 15 (1.29%) Renewable Energy
9 14 (1.21%) Product Ownership
10 13 (1.12%) Analytical Mindset
11 11 (0.95%) Data Centre
11 11 (0.95%) Low-Code
12 9 (0.78%) EPoS
12 9 (0.78%) iPhone
13 8 (0.69%) Client/Server
13 8 (0.69%) Mobile App
14 7 (0.60%) IoT
15 6 (0.52%) Data Protection Act
15 6 (0.52%) FMCG
15 6 (0.52%) Reference Data
Operating Systems
1 376 (32.44%) Windows
2 92 (7.94%) Windows Server
3 91 (7.85%) Windows 10
4 46 (3.97%) Mac OS
5 40 (3.45%) Linux
6 37 (3.19%) Apple iOS
7 33 (2.85%) Android
8 15 (1.29%) Windows Server 2019
9 13 (1.12%) Unix
10 10 (0.86%) Windows Server 2016
11 7 (0.60%) Windows Server 2012
12 6 (0.52%) Mac OS X
13 5 (0.43%) Solaris
14 4 (0.35%) Windows Server 2008
15 3 (0.26%) Ubuntu
16 2 (0.17%) VMS
16 2 (0.17%) Windows 7
17 1 (0.086%) AIX
17 1 (0.086%) Windows Server 2003
Processes & Methodologies
1 362 (31.23%) Problem-Solving
2 306 (26.40%) Customer Service
3 245 (21.14%) ITIL
4 140 (12.08%) ERP
5 120 (10.35%) ITSM
6 117 (10.09%) Continuous Improvement
7 95 (8.20%) Process Improvement
8 94 (8.11%) Business Intelligence
9 83 (7.16%) Change Management
10 78 (6.73%) Service Management
11 62 (5.35%) CRM
12 59 (5.09%) Cybersecurity
13 58 (5.00%) Mentoring
14 45 (3.88%) User Experience
15 44 (3.80%) Root Cause Analysis
16 41 (3.54%) Asset Management
16 41 (3.54%) Computer Science
17 37 (3.19%) Data Analysis
17 37 (3.19%) Data Management
18 35 (3.02%) Incident Management
Programming Languages
1 261 (22.52%) SQL
2 42 (3.62%) PowerShell
3 37 (3.19%) T-SQL
4 30 (2.59%) C#
4 30 (2.59%) Python
5 17 (1.47%) Java
6 12 (1.04%) VB.NET
7 8 (0.69%) PL/SQL
8 7 (0.60%) JavaScript
9 5 (0.43%) ABAP
9 5 (0.43%) Data Analysis Expressions
9 5 (0.43%) Kusto Query Language
9 5 (0.43%) VBA
10 4 (0.35%) VB
11 3 (0.26%) Apex Code
11 3 (0.26%) Bash
11 3 (0.26%) Bicep
11 3 (0.26%) Delphi
11 3 (0.26%) Pascal
11 3 (0.26%) PHP
Qualifications
1 170 (14.67%) Degree
2 45 (3.88%) Microsoft Certification
3 44 (3.80%) Security Cleared
4 33 (2.85%) A+ Certification
5 30 (2.59%) SC Cleared
6 20 (1.73%) HND
7 19 (1.64%) Computer Science Degree
8 18 (1.55%) Microsoft Certified Professional
9 14 (1.21%) HNC
9 14 (1.21%) ITIL Foundation Certificate
10 10 (0.86%) ITIL Certification
11 9 (0.78%) DBS Check
11 9 (0.78%) Network+ Certification
12 7 (0.60%) CCNA
12 7 (0.60%) Cisco Certification
13 6 (0.52%) MCSA
14 5 (0.43%) MCSE
14 5 (0.43%) SAP Certification
15 4 (0.35%) BPSS Clearance
15 4 (0.35%) DV Cleared
Quality Assurance & Compliance
1 83 (7.16%) SLA
2 24 (2.07%) QA
3 15 (1.29%) Accessibility
4 14 (1.21%) ISO/IEC 27001
5 10 (0.86%) Cyber Essentials
6 9 (0.78%) GDPR
7 6 (0.52%) Data Quality
8 4 (0.35%) Actionable Recommendations
8 4 (0.35%) Cyber Essentials PLUS
9 1 (0.086%) PCI DSS
System Software
1 255 (22.00%) Active Directory
2 28 (2.42%) VMware Infrastructure
3 16 (1.38%) Hyper-V
4 12 (1.04%) Virtual Desktop
5 6 (0.52%) Virtual Machines
6 4 (0.35%) BitLocker
7 1 (0.086%) vSphere
7 1 (0.086%) XenApp
Systems Management
1 115 (9.92%) Microsoft Intune
2 18 (1.55%) SCCM
3 9 (0.78%) Grafana
4 7 (0.60%) Control-M
4 7 (0.60%) Kubernetes
4 7 (0.60%) Prometheus
5 4 (0.35%) Jamf Pro
6 3 (0.26%) Terraform
7 2 (0.17%) Autotask
7 2 (0.17%) WSUS
8 1 (0.086%) AirWatch
8 1 (0.086%) EMC NetWorker
8 1 (0.086%) SCOM
8 1 (0.086%) Symantec Endpoint Protection
Vendors
1 443 (38.22%) Microsoft
2 38 (3.28%) ServiceNow
3 34 (2.93%) Oracle
3 34 (2.93%) SAP
4 32 (2.76%) VMware
5 26 (2.24%) Cisco
6 22 (1.90%) Adobe
7 17 (1.47%) CheckPoint
7 17 (1.47%) Palo Alto
8 16 (1.38%) Salesforce
9 14 (1.21%) Freshdesk
9 14 (1.21%) Google
9 14 (1.21%) Meraki
10 11 (0.95%) Apple
10 11 (0.95%) ConnectWise
10 11 (0.95%) HubSpot
10 11 (0.95%) Nintex
10 11 (0.95%) Northgate
10 11 (0.95%) Polycom
10 11 (0.95%) SolarWinds