Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,500 per year, according to job vacancies posted during the 6 months leading to 9 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
9 Sep 2026
Same period 2025 Same period 2024
Rank 163 130 210
Rank change year-on-year -33 +80 -23
Permanent jobs requiring a Support Analyst 1,361 1,204 1,042
As % of all permanent jobs in the UK 1.21% 2.43% 1.33%
As % of the Job Titles category 1.29% 2.71% 1.40%
Number of salaries quoted 1,128 1,019 655
10th Percentile £26,500 £25,625 £25,000
25th Percentile £29,250 £27,750 £29,000
Median annual salary (50th Percentile) £34,500 £33,500 £35,000
Median % change year-on-year +2.99% -4.29% -0.71%
75th Percentile £42,500 £43,750 £45,000
90th Percentile £50,000 £55,000 £62,500
UK excluding London median annual salary £32,500 £31,000 £32,500
% change year-on-year +4.84% -4.62% +1.56%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 105,368 44,470 74,632
% of permanent jobs with a recognized job title 93.69% 89.68% 95.24%
Number of salaries quoted 72,550 26,183 45,719
10th Percentile £30,000 £28,250 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £77,424 £75,000 £73,750
90th Percentile £97,500 £95,000 £92,500
UK excluding London median annual salary £55,000 £47,500 £50,000
% change year-on-year +15.79% -5.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 9 September 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 9 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -30 1,249 £35,000 +5.26% 156
UK excluding London -7 1,117 £32,500 +4.84% 115
South East +26 315 £32,500 - 43
Work from Home -21 305 £37,500 +11.94% 54
North of England +5 266 £33,250 +10.83% 39
London -70 228 £42,500 -6.15% 55
Midlands -38 166 £35,000 +10.24% 9
North West +51 147 £34,000 +3.82% 25
South West -44 143 £32,500 - 9
East of England -17 131 £30,000 +1.69% 12
Yorkshire -27 111 £31,000 +10.71% 11
East Midlands -32 98 £35,000 +18.64% 5
West Midlands -52 68 £37,500 +13.64% 4
Scotland +21 50 £30,000 -30.64% 3
Northern Ireland -55 27 £40,000 -20.00% 2
Wales -68 19 £35,000 +16.67% 3
North East -76 8 £30,000 -3.23% 3

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 9 September 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 492 (36.15%) Microsoft
2 423 (31.08%) Problem-Solving
3 421 (30.93%) Windows
4 409 (30.05%) Microsoft 365
5 288 (21.16%) Active Directory
6 253 (18.59%) SQL
7 245 (18.00%) ITIL
8 236 (17.34%) Customer Service
9 225 (16.53%) Continuous Improvement
10 198 (14.55%) Azure
11 164 (12.05%) ITSM
12 146 (10.73%) ERP
13 139 (10.21%) Service Management
14 128 (9.40%) Entra ID
15 127 (9.33%) SharePoint
15 127 (9.33%) Windows Server
16 117 (8.60%) Microsoft Office
17 109 (8.01%) Degree
18 92 (6.76%) Microsoft Intune
19 84 (6.17%) Change Management
19 84 (6.17%) Project Delivery
20 82 (6.02%) Microsoft Exchange
21 78 (5.73%) Service Delivery
22 75 (5.51%) SaaS
23 73 (5.36%) Windows 10
24 72 (5.29%) DNS
24 72 (5.29%) SQL Server
25 71 (5.22%) Process Improvement
25 71 (5.22%) ServiceNow
26 70 (5.14%) Collaborative Working

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 127 (9.33%) SharePoint
2 82 (6.02%) Microsoft Exchange
3 29 (2.13%) IIS
4 12 (0.88%) Confluence
4 12 (0.88%) Skype for Business
5 3 (0.22%) SAS
5 3 (0.22%) Tomcat
6 1 (0.073%) Blackberry Enterprise Server
6 1 (0.073%) CMS
6 1 (0.073%) Exchange Server 2013
Applications
1 117 (8.60%) Microsoft Office
2 64 (4.70%) Microsoft Excel
3 22 (1.62%) Microsoft PowerPoint
4 3 (0.22%) Photoshop
5 2 (0.15%) Siemens NX
6 1 (0.073%) Revit
6 1 (0.073%) Windchill
Business Applications
1 16 (1.18%) Dynamics CRM
2 14 (1.03%) iTrent
2 14 (1.03%) NetSuite
2 14 (1.03%) Oracle Retail
3 13 (0.96%) Visualfiles
4 10 (0.73%) Dynamics NAV
5 8 (0.59%) Oracle EBS
5 8 (0.59%) Oracle Financials
6 7 (0.51%) Dynamics AX
6 7 (0.51%) Fidessa
6 7 (0.51%) Infor M3
7 6 (0.44%) Elite 3E
7 6 (0.44%) NEC Housing
8 5 (0.37%) SAP Business One
8 5 (0.37%) Unit4 Business World
9 4 (0.29%) JDE World
9 4 (0.29%) Oracle Applications
9 4 (0.29%) Oracle EBS R12
9 4 (0.29%) Oracle Procure-to-Pay
9 4 (0.29%) Shopify
Cloud Services
1 409 (30.05%) Microsoft 365
2 198 (14.55%) Azure
3 128 (9.40%) Entra ID
4 75 (5.51%) SaaS
5 68 (5.00%) Power Platform
6 62 (4.56%) Dynamics 365
7 57 (4.19%) OneDrive
8 21 (1.54%) PowerApps
9 19 (1.40%) Power Automate
10 16 (1.18%) Google Workspace
10 16 (1.18%) Microsoft Copilot
11 14 (1.03%) AWS
12 10 (0.73%) Azure DevOps
13 9 (0.66%) Mimecast
14 7 (0.51%) IaaS
14 7 (0.51%) PaaS
15 6 (0.44%) GCP
16 4 (0.29%) OCI
16 4 (0.29%) Slack
17 3 (0.22%) ChatGPT
Communications & Networking
1 72 (5.29%) DNS
2 64 (4.70%) DHCP
3 55 (4.04%) WAN
4 54 (3.97%) TCP/IP
5 51 (3.75%) VPN
6 49 (3.60%) Firewall
7 43 (3.16%) Wi-Fi
8 40 (2.94%) LAN
9 25 (1.84%) Unified Communications
10 21 (1.54%) VoIP
11 18 (1.32%) VLAN
12 13 (0.96%) SD-WAN
12 13 (0.96%) WebEx
13 12 (0.88%) Broadband
13 12 (0.88%) Skype
14 11 (0.81%) 4G
14 11 (0.81%) Wireless
15 8 (0.59%) FIX Connectivity
16 7 (0.51%) Network Security
17 6 (0.44%) Structured Cabling
Database & Business Intelligence
1 72 (5.29%) SQL Server
2 46 (3.38%) Power BI
3 25 (1.84%) Crystal Reports
4 10 (0.73%) Relational Database
5 9 (0.66%) SQL Server Integration Services
6 7 (0.51%) SQL Server Reporting Services
7 5 (0.37%) BusinessObjects
7 5 (0.37%) MySQL
7 5 (0.37%) Power Query
8 4 (0.29%) Oracle Reports
9 3 (0.22%) Data Warehouse
9 3 (0.22%) Oracle Database
10 2 (0.15%) PostgreSQL
10 2 (0.15%) Qlik Sense
10 2 (0.15%) Tableau
11 1 (0.073%) Db2
11 1 (0.073%) Metabase
11 1 (0.073%) SQL Server Analysis Services
Development Applications
1 51 (3.75%) JIRA
2 4 (0.29%) Eclipse
2 4 (0.29%) Git
2 4 (0.29%) Oracle Forms
2 4 (0.29%) Toad
3 1 (0.073%) Visual Studio
General
1 481 (35.34%) Social Skills
2 198 (14.55%) Finance
3 184 (13.52%) Analytical Skills
4 89 (6.54%) Law
5 80 (5.88%) Manufacturing
6 75 (5.51%) Organisational Skills
7 73 (5.36%) Legal
8 65 (4.78%) Retail
9 43 (3.16%) Documentation Skills
10 34 (2.50%) Banking
11 19 (1.40%) Advertising
11 19 (1.40%) Presentation Skills
12 18 (1.32%) Public Sector
13 12 (0.88%) Automotive
14 11 (0.81%) Front Office
14 11 (0.81%) Inclusion and Diversity
14 11 (0.81%) Legal Technology
14 11 (0.81%) Local Government
15 10 (0.73%) Telecoms
16 9 (0.66%) Investment Banking
Libraries, Frameworks & Software Standards
1 30 (2.20%) XML
2 23 (1.69%) HTML
3 21 (1.54%) .NET
4 20 (1.47%) CSS
5 19 (1.40%) FIX Protocol
5 19 (1.40%) Web Services
6 15 (1.10%) REST
7 12 (0.88%) .NET Framework
7 12 (0.88%) SOAP
8 9 (0.66%) JSON
9 6 (0.44%) EDI
10 4 (0.29%) Oracle Fusion
10 4 (0.29%) WSDL
10 4 (0.29%) XSD
10 4 (0.29%) XSLT
11 3 (0.22%) Elastic Stack
11 3 (0.22%) Kafka
11 3 (0.22%) Middleware
12 2 (0.15%) 802.1X
13 1 (0.073%) Terraform
Miscellaneous
1 72 (5.29%) Onboarding
2 61 (4.48%) Driving Licence
3 41 (3.01%) Management Information System
4 32 (2.35%) Self-Motivation
5 30 (2.20%) Video Conferencing
6 22 (1.62%) Client/Server
7 21 (1.54%) Analytical Mindset
8 11 (0.81%) Enterprise Software
8 11 (0.81%) iPhone
9 10 (0.73%) Hybrid Cloud
10 9 (0.66%) Fixed Income
10 9 (0.66%) FMCG
10 9 (0.66%) iPad
11 8 (0.59%) CMDB
11 8 (0.59%) Data Structures
12 6 (0.44%) Data Centre
12 6 (0.44%) Manufacturing Execution System
12 6 (0.44%) NHS
12 6 (0.44%) Operational Technology
12 6 (0.44%) Product Ownership
Operating Systems
1 421 (30.93%) Windows
2 127 (9.33%) Windows Server
3 73 (5.36%) Windows 10
4 49 (3.60%) Linux
5 27 (1.98%) Mac OS
6 24 (1.76%) Android
7 19 (1.40%) Apple iOS
8 16 (1.18%) Windows Server 2019
9 13 (0.96%) Unix
10 5 (0.37%) CentOS
10 5 (0.37%) Rocky
10 5 (0.37%) Solaris
10 5 (0.37%) Ubuntu
11 4 (0.29%) Windows Server 2016
Processes & Methodologies
1 423 (31.08%) Problem-Solving
2 245 (18.00%) ITIL
3 236 (17.34%) Customer Service
4 225 (16.53%) Continuous Improvement
5 164 (12.05%) ITSM
6 146 (10.73%) ERP
7 139 (10.21%) Service Management
8 84 (6.17%) Change Management
8 84 (6.17%) Project Delivery
9 78 (5.73%) Service Delivery
10 71 (5.22%) Process Improvement
11 70 (5.14%) Collaborative Working
11 70 (5.14%) Root Cause Analysis
12 68 (5.00%) Incident Management
13 65 (4.78%) Business Intelligence
14 61 (4.48%) Stakeholder Engagement
15 56 (4.11%) User Experience
16 53 (3.89%) Cybersecurity
17 51 (3.75%) CRM
18 46 (3.38%) Problem Management
Programming Languages
1 253 (18.59%) SQL
2 65 (4.78%) PowerShell
3 31 (2.28%) C#
3 31 (2.28%) JavaScript
4 17 (1.25%) Python
5 10 (0.73%) Java
6 9 (0.66%) Bash
6 9 (0.66%) C++
6 9 (0.66%) PL/SQL
6 9 (0.66%) Ruby
7 6 (0.44%) T-SQL
8 5 (0.37%) Perl
9 4 (0.29%) PHP
9 4 (0.29%) VB
9 4 (0.29%) XPath
10 3 (0.22%) VBA
11 2 (0.15%) Google Apps Script
11 2 (0.15%) Tcl
11 2 (0.15%) VB.NET
12 1 (0.073%) R
Qualifications
1 109 (8.01%) Degree
2 54 (3.97%) A+ Certification
3 38 (2.79%) Microsoft Certification
4 37 (2.72%) Security Cleared
5 20 (1.47%) SC Cleared
6 13 (0.96%) Computer Science Degree
7 12 (0.88%) Network+ Certification
8 10 (0.73%) ITIL Certification
8 10 (0.73%) ITIL Foundation Certificate
8 10 (0.73%) Microsoft Certified Professional
9 8 (0.59%) BPSS Clearance
10 7 (0.51%) CCNA
10 7 (0.51%) Cisco Certification
11 6 (0.44%) MBCS
12 5 (0.37%) AAT
12 5 (0.37%) DBS Check
13 4 (0.29%) MCSA
13 4 (0.29%) MCSE
14 3 (0.22%) Azure Certification
15 2 (0.15%) DV Cleared
Quality Assurance & Compliance
1 48 (3.53%) SLA
2 22 (1.62%) ISO/IEC 27001
3 14 (1.03%) Data Quality
4 13 (0.96%) Cyber Essentials
5 10 (0.73%) QA
6 8 (0.59%) GDPR
7 4 (0.29%) Accessibility
8 2 (0.15%) PCI DSS
9 1 (0.073%) Cyber Essentials PLUS
9 1 (0.073%) DICOM
9 1 (0.073%) PMO
System Software
1 288 (21.16%) Active Directory
2 35 (2.57%) Hyper-V
3 29 (2.13%) VMware Infrastructure
4 7 (0.51%) Firmware
5 6 (0.44%) Virtual Desktop
6 4 (0.29%) XenApp
7 3 (0.22%) Microsoft Virtual Server
7 3 (0.22%) Virtual Machines
7 3 (0.22%) Virtual Servers
8 2 (0.15%) vSphere
9 1 (0.073%) BitLocker
9 1 (0.073%) Docker
Systems Management
1 92 (6.76%) Microsoft Intune
2 13 (0.96%) SCCM
3 8 (0.59%) Systems Management Server (SMS)
4 7 (0.51%) Jamf Pro
5 6 (0.44%) Kibana
6 3 (0.22%) Single Sign-On
7 2 (0.15%) FortiGate
7 2 (0.15%) Grafana
8 1 (0.073%) Autotask
8 1 (0.073%) Cisco CUCM
8 1 (0.073%) Failover Clustering
8 1 (0.073%) Microsoft Clustering
Vendors
1 492 (36.15%) Microsoft
2 71 (5.22%) ServiceNow
3 52 (3.82%) Oracle
4 41 (3.01%) VMware
5 33 (2.42%) SAP
6 26 (1.91%) Cisco
7 23 (1.69%) Citrix
7 23 (1.69%) iManage
8 18 (1.32%) IFS
9 17 (1.25%) Google
10 16 (1.18%) Apple
11 15 (1.10%) Sage
11 15 (1.10%) Salesforce
12 13 (0.96%) Epicor
13 12 (0.88%) IBM
13 12 (0.88%) Meraki
14 11 (0.81%) Polycom
14 11 (0.81%) Starlink
15 10 (0.73%) Dell
15 10 (0.73%) IBM Sterling