Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 21 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
21 Apr 2026
Same period 2025 Same period 2024
Rank 149 162 191
Rank change year-on-year +13 +29 +65
Permanent jobs requiring a Support Analyst 1,195 812 1,470
As % of all permanent jobs in the UK 1.36% 1.94% 1.56%
As % of the Job Titles category 1.47% 2.17% 1.65%
Number of salaries quoted 907 669 1,173
10th Percentile £26,250 £24,500 £24,050
25th Percentile £30,000 £28,875 £27,750
Median annual salary (50th Percentile) £35,000 £38,000 £36,000
Median % change year-on-year -7.89% +5.56% +7.55%
75th Percentile £43,250 £50,000 £47,500
90th Percentile £50,441 £67,500 £60,000
UK excluding London median annual salary £33,000 £32,500 £32,121
% change year-on-year +1.54% +1.18% +5.31%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 81,353 37,364 89,331
% of permanent jobs with a recognized job title 92.75% 89.32% 94.55%
Number of salaries quoted 51,978 23,468 66,062
10th Percentile £30,000 £31,250 £28,500
25th Percentile £40,000 £42,500 £38,261
Median annual salary (50th Percentile) £55,000 £60,000 £53,000
Median % change year-on-year -8.33% +13.21% -11.67%
75th Percentile £75,000 £78,750 £71,250
90th Percentile £95,000 £100,000 £90,000
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 21 April 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 21 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England 0 1,075 £35,000 -6.67% 104
UK excluding London +38 924 £33,000 +1.54% 100
South East +63 299 £33,000 -7.69% 32
Work from Home +17 242 £37,500 -11.76% 30
London -42 239 £41,861 -16.28% 18
Midlands +34 183 £34,000 +18.26% 25
North of England -50 160 £34,000 +15.25% 18
West Midlands +35 120 £35,000 +16.67% 11
South West -9 115 £32,500 +4.84% 12
Yorkshire -43 86 £30,000 +5.26% 7
Scotland +36 78 £30,000 -30.64% 5
East of England -23 78 £30,000 -7.69% 9
North West -21 72 £35,000 +6.87% 9
East Midlands -32 63 £32,500 +25.00% 14
Northern Ireland -34 8 £32,000 -36.00% 1
Wales -28 3 £38,500 -12.64% 2
North East -51 2 £43,500 +74.00% 2

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 21 April 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 412 (34.48%) Microsoft
2 358 (29.96%) Windows
3 320 (26.78%) Microsoft 365
4 301 (25.19%) Problem-Solving
5 249 (20.84%) SQL
6 245 (20.50%) Active Directory
7 216 (18.08%) Azure
8 215 (17.99%) ITIL
9 205 (17.15%) Customer Service
10 158 (13.22%) ERP
11 142 (11.88%) Degree
12 139 (11.63%) Continuous Improvement
13 131 (10.96%) Microsoft Office
14 125 (10.46%) ITSM
15 112 (9.37%) Entra ID
16 104 (8.70%) Power Platform
17 94 (7.87%) Windows 10
18 93 (7.78%) Business Intelligence
19 92 (7.70%) Process Improvement
19 92 (7.70%) SharePoint
20 87 (7.28%) Windows Server
21 86 (7.20%) Microsoft Excel
22 83 (6.95%) Microsoft Exchange
23 82 (6.86%) SQL Server
24 79 (6.61%) Change Management
24 79 (6.61%) Power BI
24 79 (6.61%) Service Management
25 78 (6.53%) Microsoft Intune
26 76 (6.36%) SLA
27 70 (5.86%) JIRA

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 92 (7.70%) SharePoint
2 83 (6.95%) Microsoft Exchange
3 19 (1.59%) IIS
4 12 (1.00%) Confluence
5 11 (0.92%) Skype for Business
6 5 (0.42%) CMS
7 3 (0.25%) WebSphere
7 3 (0.25%) WebSphere Application Server
8 2 (0.17%) Tomcat
9 1 (0.084%) Appian
9 1 (0.084%) Moodle
9 1 (0.084%) Umbraco
Applications
1 131 (10.96%) Microsoft Office
2 86 (7.20%) Microsoft Excel
3 32 (2.68%) Microsoft PowerPoint
4 13 (1.09%) MS Visio
5 4 (0.33%) Photoshop
5 4 (0.33%) Spreadsheet
6 1 (0.084%) Acrobat
Business Applications
1 31 (2.59%) Dynamics CRM
2 15 (1.26%) NEC Housing
3 13 (1.09%) Dynamics AX
3 13 (1.09%) Endur
4 12 (1.00%) Dynamics NAV
5 11 (0.92%) NetSuite
5 11 (0.92%) Unit4 Business World
6 10 (0.84%) Visualfiles
7 9 (0.75%) Magento
7 9 (0.75%) Shopify
8 8 (0.67%) Elite 3E
9 6 (0.50%) SAP HR
9 6 (0.50%) SAP Payroll
9 6 (0.50%) SAP S/4HANA
10 5 (0.42%) Fidessa
10 5 (0.42%) SAP ERP
11 4 (0.33%) Dynamics GP
11 4 (0.33%) Exchequer
11 4 (0.33%) Primavera
12 3 (0.25%) SAP Business One
Cloud Services
1 320 (26.78%) Microsoft 365
2 216 (18.08%) Azure
3 112 (9.37%) Entra ID
4 104 (8.70%) Power Platform
5 55 (4.60%) Dynamics 365
6 47 (3.93%) OneDrive
7 45 (3.77%) SaaS
8 28 (2.34%) AWS
9 23 (1.92%) Power Automate
10 20 (1.67%) Azure DevOps
11 19 (1.59%) Google Workspace
12 12 (1.00%) dbt
12 12 (1.00%) PaaS
13 11 (0.92%) Boomi
13 11 (0.92%) IaaS
13 11 (0.92%) iPaaS
13 11 (0.92%) PowerApps
13 11 (0.92%) Workato
14 9 (0.75%) ClickUp
15 5 (0.42%) OCI
Communications & Networking
1 68 (5.69%) DNS
2 65 (5.44%) DHCP
3 57 (4.77%) VPN
4 45 (3.77%) Firewall
5 36 (3.01%) TCP/IP
6 28 (2.34%) WAN
7 20 (1.67%) LAN
8 19 (1.59%) Wi-Fi
9 18 (1.51%) Broadband
9 18 (1.51%) VLAN
10 16 (1.34%) VoIP
11 14 (1.17%) Unified Communications
11 14 (1.17%) Wireless
12 12 (1.00%) Remote Desktop
12 12 (1.00%) WebEx
12 12 (1.00%) WinSCP
13 11 (0.92%) Skype
14 9 (0.75%) 4G
15 7 (0.59%) SD-WAN
16 6 (0.50%) Network Security
Database & Business Intelligence
1 82 (6.86%) SQL Server
2 79 (6.61%) Power BI
3 28 (2.34%) Relational Database
4 16 (1.34%) SQL Server Integration Services
5 15 (1.26%) Metabase
6 13 (1.09%) Crystal Reports
6 13 (1.09%) Oracle Reports
7 12 (1.00%) Data Warehouse
7 12 (1.00%) SQL Server Reporting Services
8 8 (0.67%) PostgreSQL
9 7 (0.59%) BusinessObjects
9 7 (0.59%) Power Query
10 5 (0.42%) SAP BW
11 4 (0.33%) DB2
11 4 (0.33%) MySQL
12 3 (0.25%) Azure SQL Database
Development Applications
1 70 (5.86%) JIRA
2 16 (1.34%) Git
3 15 (1.26%) Visual Studio
4 4 (0.33%) LabVIEW
5 2 (0.17%) Rational Rhapsody
6 1 (0.084%) Bitbucket
6 1 (0.084%) SQL Server Management Studio (SSMS)
General
1 386 (32.30%) Social Skills
2 202 (16.90%) Finance
3 161 (13.47%) Analytical Skills
4 79 (6.61%) Manufacturing
5 74 (6.19%) Legal
6 70 (5.86%) Law
6 70 (5.86%) Retail
7 59 (4.94%) Organisational Skills
8 41 (3.43%) Documentation Skills
9 40 (3.35%) Telecoms
10 19 (1.59%) Banking
11 18 (1.51%) Advertising
12 15 (1.26%) Marketing
13 14 (1.17%) Automotive
14 13 (1.09%) Billing
15 10 (0.84%) Local Government
16 9 (0.75%) Back Office
16 9 (0.75%) Financial Institution
17 8 (0.67%) Public Sector
17 8 (0.67%) Social Housing
Libraries, Frameworks & Software Standards
1 29 (2.43%) .NET
2 17 (1.42%) Middleware
3 16 (1.34%) Web Services
4 10 (0.84%) CSS
4 10 (0.84%) HTML
4 10 (0.84%) REST
5 8 (0.67%) FIX Protocol
5 8 (0.67%) SOAP
6 7 (0.59%) EDI
7 4 (0.33%) JSON
8 3 (0.25%) Elastic Stack
8 3 (0.25%) Oracle Fusion
9 2 (0.17%) 802.1X
9 2 (0.17%) Kafka
10 1 (0.084%) MFC
10 1 (0.084%) SAP CAF
10 1 (0.084%) Software Packaging
10 1 (0.084%) XML
Miscellaneous
1 81 (6.78%) Onboarding
2 61 (5.10%) Driving Licence
3 47 (3.93%) Management Information System
3 47 (3.93%) Video Conferencing
4 20 (1.67%) Analytical Mindset
5 18 (1.51%) Enterprise Software
5 18 (1.51%) Self-Motivation
6 17 (1.42%) NHS
7 15 (1.26%) Product Ownership
7 15 (1.26%) Renewable Energy
8 12 (1.00%) Client/Server
9 11 (0.92%) Low-Code
10 8 (0.67%) EPoS
10 8 (0.67%) iPhone
10 8 (0.67%) Mobile App
11 7 (0.59%) Hybrid Cloud
11 7 (0.59%) IoT
12 5 (0.42%) Data Protection Act
12 5 (0.42%) iSeries
12 5 (0.42%) Reference Data
Operating Systems
1 358 (29.96%) Windows
2 94 (7.87%) Windows 10
3 87 (7.28%) Windows Server
4 38 (3.18%) Linux
5 36 (3.01%) Android
6 28 (2.34%) Mac OS
7 26 (2.18%) Apple iOS
8 8 (0.67%) Unix
9 6 (0.50%) Windows Server 2016
10 5 (0.42%) Windows Server 2012
11 4 (0.33%) Windows Server 2019
12 3 (0.25%) Solaris
12 3 (0.25%) Ubuntu
13 2 (0.17%) Windows Server 2008
14 1 (0.084%) Windows 7
Processes & Methodologies
1 301 (25.19%) Problem-Solving
2 215 (17.99%) ITIL
3 205 (17.15%) Customer Service
4 158 (13.22%) ERP
5 139 (11.63%) Continuous Improvement
6 125 (10.46%) ITSM
7 93 (7.78%) Business Intelligence
8 92 (7.70%) Process Improvement
9 79 (6.61%) Change Management
9 79 (6.61%) Service Management
10 59 (4.94%) CRM
11 53 (4.44%) Cybersecurity
12 49 (4.10%) Service Delivery
13 43 (3.60%) Data Analysis
14 40 (3.35%) Data Management
15 38 (3.18%) Mentoring
16 37 (3.10%) Root Cause Analysis
17 35 (2.93%) DevOps
17 35 (2.93%) Migration
18 34 (2.85%) Requirements Gathering
Programming Languages
1 249 (20.84%) SQL
2 42 (3.51%) PowerShell
3 28 (2.34%) T-SQL
4 27 (2.26%) Python
5 23 (1.92%) C#
6 14 (1.17%) VB.NET
7 13 (1.09%) JavaScript
8 11 (0.92%) Java
9 7 (0.59%) PHP
10 6 (0.50%) PL/SQL
10 6 (0.50%) VBA
11 5 (0.42%) ABAP
11 5 (0.42%) Data Analysis Expressions
11 5 (0.42%) Kusto Query Language
12 4 (0.33%) Delphi
12 4 (0.33%) Pascal
13 3 (0.25%) Apex Code
13 3 (0.25%) Bash
14 2 (0.17%) VB
15 1 (0.084%) VBScript
Qualifications
1 142 (11.88%) Degree
2 43 (3.60%) Security Cleared
3 41 (3.43%) A+ Certification
4 39 (3.26%) Microsoft Certification
5 24 (2.01%) SC Cleared
6 15 (1.26%) HND
6 15 (1.26%) Microsoft Certified Professional
7 12 (1.00%) HNC
8 9 (0.75%) DBS Check
9 8 (0.67%) Computer Science Degree
9 8 (0.67%) DV Cleared
9 8 (0.67%) ITIL Foundation Certificate
10 6 (0.50%) MCSA
11 5 (0.42%) MCSE
11 5 (0.42%) Network+ Certification
11 5 (0.42%) SAP Certification
12 4 (0.33%) CCNA
12 4 (0.33%) Cisco Certification
12 4 (0.33%) ITIL Certification
12 4 (0.33%) MBCS
Quality Assurance & Compliance
1 76 (6.36%) SLA
2 18 (1.51%) QA
3 15 (1.26%) Accessibility
3 15 (1.26%) ISO/IEC 27001
4 12 (1.00%) Cyber Essentials
5 10 (0.84%) Data Quality
6 8 (0.67%) GDPR
7 6 (0.50%) Cyber Essentials PLUS
8 4 (0.33%) Actionable Recommendations
9 1 (0.084%) DICOM
9 1 (0.084%) PMO
System Software
1 245 (20.50%) Active Directory
2 24 (2.01%) VMware Infrastructure
3 16 (1.34%) Hyper-V
4 9 (0.75%) Virtual Desktop
5 6 (0.50%) Virtual Machines
6 5 (0.42%) BitLocker
6 5 (0.42%) XenApp
7 3 (0.25%) Docker
8 1 (0.084%) vSphere
Systems Management
1 78 (6.53%) Microsoft Intune
2 28 (2.34%) SCCM
3 7 (0.59%) Single Sign-On
4 3 (0.25%) Grafana
5 2 (0.17%) Kibana
6 1 (0.084%) AirWatch
6 1 (0.084%) Control-M
6 1 (0.084%) EMC NetWorker
6 1 (0.084%) Jamf Pro
6 1 (0.084%) Kubernetes
6 1 (0.084%) Prometheus
6 1 (0.084%) Symantec Endpoint Protection
6 1 (0.084%) Terraform
Vendors
1 412 (34.48%) Microsoft
2 54 (4.52%) ServiceNow
3 34 (2.85%) VMware
4 31 (2.59%) Oracle
5 27 (2.26%) SAP
6 22 (1.84%) Google
7 20 (1.67%) Adobe
8 15 (1.26%) Freshdesk
8 15 (1.26%) iManage
9 14 (1.17%) Northgate
10 13 (1.09%) Apple
11 12 (1.00%) Cisco
11 12 (1.00%) Citrix
11 12 (1.00%) Nintex
12 11 (0.92%) ConnectWise
12 11 (0.92%) HubSpot
13 10 (0.84%) Salesforce
13 10 (0.84%) SolarWinds
14 9 (0.75%) Intapp
14 9 (0.75%) Sage