Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,000 per year, according to job vacancies posted during the 6 months leading to 8 October 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
8 Oct 2026
Same period 2025 Same period 2024
Rank 164 127 191
Rank change year-on-year -37 +64 -20
Permanent jobs requiring a Support Analyst 1,420 1,183 1,037
As % of all permanent jobs in the UK 1.21% 2.38% 1.42%
As % of the Job Titles category 1.30% 2.65% 1.48%
Number of salaries quoted 1,142 994 603
10th Percentile £26,250 £25,788 £25,000
25th Percentile £29,000 £28,000 £30,000
Median annual salary (50th Percentile) £34,000 £33,000 £35,000
Median % change year-on-year +3.03% -5.71% -2.78%
75th Percentile £42,500 £41,264 £47,500
90th Percentile £52,441 £53,750 £67,500
UK excluding London median annual salary £31,000 £31,000 £32,500
% change year-on-year - -4.62% -

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 109,143 44,565 69,871
% of permanent jobs with a recognized job title 92.71% 89.75% 95.35%
Number of salaries quoted 74,344 25,695 40,313
10th Percentile £30,000 £28,250 £31,000
25th Percentile £40,825 £35,750 £41,250
Median annual salary (50th Percentile) £58,500 £54,500 £55,000
Median % change year-on-year +7.34% -0.91% -8.33%
75th Percentile £76,250 £73,750 £75,000
90th Percentile £98,750 £95,000 £93,750
UK excluding London median annual salary £55,000 £46,750 £50,000
% change year-on-year +17.65% -6.50% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 8 October 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 8 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -25 1,269 £34,000 +3.03% 268
UK excluding London 0 1,167 £31,000 - 175
Work from Home +7 325 £37,500 +15.38% 84
South East +4 317 £32,500 -0.76% 40
North of England +30 295 £32,250 +4.03% 46
London -64 237 £44,615 -0.86% 110
North West +66 166 £32,250 +13.16% 31
Midlands -49 155 £35,000 +16.67% 31
East of England -5 147 £30,000 +1.69% 16
Yorkshire -5 118 £34,000 +22.52% 12
South West -59 118 £31,500 -5.97% 22
East Midlands -21 104 £35,000 +18.64% 15
Northern Ireland -26 67 £40,000 -20.00% 2
West Midlands -71 51 £34,500 +4.55% 16
Scotland +3 45 £30,000 -14.29% 9
Wales -69 23 £35,000 +16.67% 9
North East -72 11 £30,000 -14.29% 3

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 8 October 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 490 (34.51%) Microsoft
2 470 (33.10%) Problem-Solving
3 423 (29.79%) Windows
4 416 (29.30%) Microsoft 365
5 305 (21.48%) ITIL
6 288 (20.28%) Active Directory
7 285 (20.07%) Customer Service
8 267 (18.80%) Continuous Improvement
9 246 (17.32%) SQL
10 216 (15.21%) ITSM
11 210 (14.79%) Azure
12 195 (13.73%) Service Management
13 157 (11.06%) Degree
14 140 (9.86%) Entra ID
15 139 (9.79%) ERP
16 132 (9.30%) SharePoint
17 131 (9.23%) Windows Server
18 128 (9.01%) Project Delivery
19 124 (8.73%) Microsoft Office
20 123 (8.66%) Change Management
21 109 (7.68%) Root Cause Analysis
22 106 (7.46%) Microsoft Intune
23 101 (7.11%) Stakeholder Engagement
24 99 (6.97%) User Experience
25 95 (6.69%) DNS
26 90 (6.34%) Microsoft Exchange
27 89 (6.27%) Collaborative Working
28 87 (6.13%) DHCP
29 83 (5.85%) Problem Management
29 83 (5.85%) SaaS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 132 (9.30%) SharePoint
2 90 (6.34%) Microsoft Exchange
3 23 (1.62%) IIS
4 14 (0.99%) Confluence
5 8 (0.56%) Skype for Business
6 3 (0.21%) Office Communications Server
6 3 (0.21%) SAS
7 2 (0.14%) Tomcat
8 1 (0.070%) Blackberry Enterprise Server
8 1 (0.070%) Exchange Server 2013
Applications
1 124 (8.73%) Microsoft Office
2 58 (4.08%) Microsoft Excel
3 18 (1.27%) Microsoft PowerPoint
4 2 (0.14%) Photoshop
4 2 (0.14%) Siemens NX
5 1 (0.070%) Revit
5 1 (0.070%) Windchill
Business Applications
1 17 (1.20%) iTrent
2 15 (1.06%) Dynamics CRM
3 14 (0.99%) NetSuite
3 14 (0.99%) Oracle Retail
4 11 (0.77%) Visualfiles
5 8 (0.56%) Dynamics NAV
5 8 (0.56%) Oracle EBS
5 8 (0.56%) Oracle Financials
6 7 (0.49%) Dynamics AX
6 7 (0.49%) Fidessa
7 6 (0.42%) Infor M3
7 6 (0.42%) NEC Housing
8 5 (0.35%) SAP Business One
8 5 (0.35%) Unit4 Business World
9 4 (0.28%) Oracle Applications
9 4 (0.28%) Oracle EBS R12
9 4 (0.28%) Oracle Procure-to-Pay
9 4 (0.28%) Oracle Receivables
9 4 (0.28%) Payment Gateway
9 4 (0.28%) Shopify
Cloud Services
1 416 (29.30%) Microsoft 365
2 210 (14.79%) Azure
3 140 (9.86%) Entra ID
4 83 (5.85%) SaaS
5 64 (4.51%) Power Platform
6 62 (4.37%) Dynamics 365
7 61 (4.30%) OneDrive
8 19 (1.34%) PowerApps
9 17 (1.20%) Power Automate
10 15 (1.06%) Google Workspace
11 13 (0.92%) Microsoft Copilot
12 12 (0.85%) Azure DevOps
12 12 (0.85%) BigCommerce
13 11 (0.77%) AWS
14 9 (0.63%) Mimecast
15 6 (0.42%) GitHub
15 6 (0.42%) Slack
16 5 (0.35%) GCP
17 4 (0.28%) OCI
18 3 (0.21%) ChatGPT
Communications & Networking
1 95 (6.69%) DNS
2 87 (6.13%) DHCP
3 66 (4.65%) TCP/IP
4 51 (3.59%) Firewall
5 49 (3.45%) VPN
6 46 (3.24%) WAN
7 44 (3.10%) Wi-Fi
8 36 (2.54%) LAN
9 23 (1.62%) Unified Communications
10 22 (1.55%) VLAN
11 17 (1.20%) VoIP
12 14 (0.99%) Wireless
13 11 (0.77%) Broadband
13 11 (0.77%) SD-WAN
13 11 (0.77%) WebEx
14 10 (0.70%) 4G
14 10 (0.70%) FIX Connectivity
15 8 (0.56%) Skype
16 6 (0.42%) MPLS
16 6 (0.42%) Structured Cabling
Database & Business Intelligence
1 62 (4.37%) SQL Server
2 43 (3.03%) Power BI
3 21 (1.48%) Crystal Reports
4 6 (0.42%) Relational Database
4 6 (0.42%) SQL Server Reporting Services
5 4 (0.28%) Data Warehouse
5 4 (0.28%) MySQL
5 4 (0.28%) Oracle Database
5 4 (0.28%) Oracle Reports
5 4 (0.28%) Qlik Sense
5 4 (0.28%) SQL Server Integration Services
5 4 (0.28%) Tableau
6 3 (0.21%) Power Query
7 2 (0.14%) BusinessObjects
8 1 (0.070%) PostgreSQL
8 1 (0.070%) SQL Server Analysis Services
Development Applications
1 53 (3.73%) JIRA
2 4 (0.28%) Eclipse
2 4 (0.28%) Git
2 4 (0.28%) Oracle Forms
2 4 (0.28%) Toad
3 2 (0.14%) Hudson
General
1 557 (39.23%) Social Skills
2 236 (16.62%) Analytical Skills
3 198 (13.94%) Finance
4 93 (6.55%) Organisational Skills
5 91 (6.41%) Law
6 71 (5.00%) Manufacturing
7 65 (4.58%) Retail
8 64 (4.51%) Legal
9 61 (4.30%) Presentation Skills
10 34 (2.39%) Banking
11 32 (2.25%) Documentation Skills
12 21 (1.48%) Public Sector
13 17 (1.20%) Advertising
14 15 (1.06%) Automotive
15 11 (0.77%) Front Office
15 11 (0.77%) Inclusion and Diversity
16 9 (0.63%) Investment Banking
17 7 (0.49%) Legal Technology
17 7 (0.49%) Pharmaceutical
17 7 (0.49%) Telecoms
Libraries, Frameworks & Software Standards
1 30 (2.11%) XML
2 23 (1.62%) .NET
3 21 (1.48%) FIX Protocol
4 20 (1.41%) HTML
5 19 (1.34%) Web Services
6 17 (1.20%) CSS
7 14 (0.99%) REST
8 12 (0.85%) .NET Framework
8 12 (0.85%) SOAP
9 8 (0.56%) JSON
10 6 (0.42%) EDI
11 4 (0.28%) Oracle Fusion
11 4 (0.28%) WSDL
11 4 (0.28%) XSD
11 4 (0.28%) XSLT
12 3 (0.21%) ASP.NET Web Forms
12 3 (0.21%) WinForms
13 2 (0.14%) Elastic Stack
13 2 (0.14%) Kafka
13 2 (0.14%) Middleware
Miscellaneous
1 81 (5.70%) Onboarding
2 67 (4.72%) Driving Licence
3 48 (3.38%) Management Information System
4 35 (2.46%) Self-Motivation
5 27 (1.90%) Video Conferencing
6 18 (1.27%) Analytical Mindset
7 16 (1.13%) Enterprise Software
7 16 (1.13%) FMCG
8 15 (1.06%) Client/Server
9 12 (0.85%) iPhone
9 12 (0.85%) Mobile App
10 11 (0.77%) CMDB
11 10 (0.70%) iPad
12 9 (0.63%) Fixed Income
13 8 (0.56%) Data Structures
14 7 (0.49%) Equities
15 6 (0.42%) Hedge funds
15 6 (0.42%) Linux Command Line
15 6 (0.42%) NHS
15 6 (0.42%) Operational Technology
Operating Systems
1 423 (29.79%) Windows
2 131 (9.23%) Windows Server
3 77 (5.42%) Windows 10
4 49 (3.45%) Linux
5 26 (1.83%) Mac OS
6 22 (1.55%) Apple iOS
7 21 (1.48%) Android
8 16 (1.13%) Unix
8 16 (1.13%) Windows Server 2019
9 6 (0.42%) CentOS
9 6 (0.42%) Rocky
9 6 (0.42%) Ubuntu
10 5 (0.35%) Solaris
11 4 (0.28%) Windows Server 2016
12 1 (0.070%) Windows 7
Processes & Methodologies
1 470 (33.10%) Problem-Solving
2 305 (21.48%) ITIL
3 285 (20.07%) Customer Service
4 267 (18.80%) Continuous Improvement
5 216 (15.21%) ITSM
6 195 (13.73%) Service Management
7 139 (9.79%) ERP
8 128 (9.01%) Project Delivery
9 123 (8.66%) Change Management
10 109 (7.68%) Root Cause Analysis
11 101 (7.11%) Stakeholder Engagement
12 99 (6.97%) User Experience
13 89 (6.27%) Collaborative Working
14 83 (5.85%) Problem Management
15 81 (5.70%) Logistics
16 80 (5.63%) Service Delivery
17 79 (5.56%) Release Management
18 72 (5.07%) Decision-Making
18 72 (5.07%) Process Improvement
19 69 (4.86%) Risk Management
Programming Languages
1 246 (17.32%) SQL
2 70 (4.93%) PowerShell
3 33 (2.32%) C#
4 28 (1.97%) JavaScript
5 19 (1.34%) Python
6 12 (0.85%) Java
7 11 (0.77%) Bash
8 9 (0.63%) C++
8 9 (0.63%) Ruby
9 7 (0.49%) PL/SQL
10 5 (0.35%) Perl
10 5 (0.35%) T-SQL
11 4 (0.28%) VB
11 4 (0.28%) XPath
12 3 (0.21%) PHP
13 2 (0.14%) Google Apps Script
13 2 (0.14%) Tcl
13 2 (0.14%) VBA
14 1 (0.070%) R
14 1 (0.070%) VB.NET
Qualifications
1 157 (11.06%) Degree
2 62 (4.37%) A+ Certification
3 39 (2.75%) Microsoft Certification
4 38 (2.68%) Security Cleared
5 23 (1.62%) Computer Science Degree
6 14 (0.99%) Network+ Certification
6 14 (0.99%) SC Cleared
7 12 (0.85%) BPSS Clearance
8 10 (0.70%) ITIL Certification
9 9 (0.63%) DBS Check
9 9 (0.63%) ITIL Foundation Certificate
10 8 (0.56%) Microsoft Certified Professional
11 7 (0.49%) AAT
11 7 (0.49%) CCNA
11 7 (0.49%) Cisco Certification
12 4 (0.28%) MBCS
12 4 (0.28%) MCSA
12 4 (0.28%) MCSE
13 3 (0.21%) Azure Certification
Quality Assurance & Compliance
1 51 (3.59%) SLA
2 20 (1.41%) ISO/IEC 27001
3 14 (0.99%) Data Quality
4 11 (0.77%) GDPR
5 9 (0.63%) Cyber Essentials
6 8 (0.56%) QA
7 4 (0.28%) Accessibility
8 2 (0.14%) PCI DSS
9 1 (0.070%) Cyber Essentials PLUS
System Software
1 288 (20.28%) Active Directory
2 36 (2.54%) Hyper-V
2 36 (2.54%) VMware Infrastructure
3 13 (0.92%) Firmware
4 11 (0.77%) Virtual Desktop
5 3 (0.21%) Microsoft Virtual Server
5 3 (0.21%) Virtual Machines
5 3 (0.21%) Virtual Servers
6 2 (0.14%) vSphere
6 2 (0.14%) XenApp
7 1 (0.070%) BitLocker
Systems Management
1 106 (7.46%) Microsoft Intune
2 13 (0.92%) Systems Management Server (SMS)
3 7 (0.49%) Jamf Pro
3 7 (0.49%) SCCM
4 5 (0.35%) Kibana
5 2 (0.14%) FortiGate
5 2 (0.14%) Grafana
6 1 (0.070%) Autotask
6 1 (0.070%) Cisco CUCM
6 1 (0.070%) Failover Clustering
6 1 (0.070%) Microsoft Clustering
Vendors
1 490 (34.51%) Microsoft
2 73 (5.14%) ServiceNow
3 54 (3.80%) Oracle
4 45 (3.17%) VMware
5 39 (2.75%) SAP
6 34 (2.39%) Cisco
7 19 (1.34%) IFS
8 18 (1.27%) Apple
8 18 (1.27%) iManage
9 15 (1.06%) Citrix
9 15 (1.06%) Google
9 15 (1.06%) Salesforce
10 14 (0.99%) Sage
11 12 (0.85%) Epicor
11 12 (0.85%) IBM
11 12 (0.85%) Meraki
12 10 (0.70%) IBM Sterling
12 10 (0.70%) Polycom
12 10 (0.70%) Starlink
13 9 (0.63%) FIS