Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 26 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
26 Jun 2026
Same period 2025 Same period 2024
Rank 157 143 192
Rank change year-on-year -14 +49 +55
Permanent jobs requiring a Support Analyst 1,219 1,056 1,487
As % of all permanent jobs in the UK 1.28% 2.33% 1.40%
As % of the Job Titles category 1.36% 2.60% 1.48%
Number of salaries quoted 974 899 1,140
10th Percentile £26,000 £25,300 £24,225
25th Percentile £30,000 £27,875 £27,688
Median annual salary (50th Percentile) £35,000 £33,500 £35,000
Median % change year-on-year +4.48% -4.29% +2.94%
75th Percentile £42,500 £45,125 £47,500
90th Percentile £48,750 £57,500 £60,075
UK excluding London median annual salary £32,500 £32,000 £31,500
% change year-on-year +1.56% +1.59% +1.61%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 89,332 40,653 100,647
% of permanent jobs with a recognized job title 94.05% 89.51% 94.74%
Number of salaries quoted 61,290 23,209 72,638
10th Percentile £30,000 £28,750 £28,500
25th Percentile £40,000 £38,500 £38,750
Median annual salary (50th Percentile) £55,000 £57,500 £52,500
Median % change year-on-year -4.35% +9.52% -12.50%
75th Percentile £75,000 £77,250 £70,000
90th Percentile £95,000 £97,622 £90,000
UK excluding London median annual salary £50,042 £50,000 £50,000
% change year-on-year +0.08% - -6.54%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 26 June 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 26 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -17 1,096 £35,000 +4.48% 124
UK excluding London +20 989 £32,500 +1.56% 114
South East +36 306 £32,500 -7.14% 36
Work from Home +12 252 £37,500 +7.14% 48
North of England -3 216 £35,000 +22.81% 27
London -58 203 £41,750 -12.11% 29
Midlands -19 148 £33,500 +11.67% 18
South West -22 136 £32,500 +4.84% 15
Yorkshire -12 117 £35,000 +22.81% 10
North West +22 98 £37,250 +13.74% 15
East of England -29 87 £30,000 +1.69% 16
Scotland +70 83 £30,000 -30.64% 4
West Midlands -24 79 £35,000 +6.06% 4
East Midlands -19 69 £33,500 +13.56% 14
Wales -47 11 £35,000 +35.27% 3
Northern Ireland -34 2 £32,000 -36.00% 1
North East -61 1 £43,500 +27.94% 3

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 26 June 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 441 (36.18%) Microsoft
2 378 (31.01%) Windows
3 360 (29.53%) Microsoft 365
4 274 (22.48%) Problem-Solving
5 260 (21.33%) Active Directory
6 247 (20.26%) SQL
7 218 (17.88%) Azure
8 183 (15.01%) ITIL
9 174 (14.27%) Customer Service
10 162 (13.29%) Continuous Improvement
11 147 (12.06%) ERP
12 128 (10.50%) Microsoft Office
13 117 (9.60%) Degree
14 110 (9.02%) ITSM
15 109 (8.94%) Windows Server
16 107 (8.78%) Entra ID
17 103 (8.45%) SharePoint
18 92 (7.55%) Process Improvement
19 90 (7.38%) Windows 10
20 88 (7.22%) Power Platform
21 86 (7.05%) Service Management
22 77 (6.32%) SQL Server
23 76 (6.23%) Business Intelligence
24 73 (5.99%) Microsoft Exchange
25 69 (5.66%) SLA
26 67 (5.50%) Microsoft Intune
27 66 (5.41%) Change Management
28 63 (5.17%) Microsoft Excel
28 63 (5.17%) Power BI
29 60 (4.92%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 103 (8.45%) SharePoint
2 73 (5.99%) Microsoft Exchange
3 28 (2.30%) IIS
4 12 (0.98%) Confluence
5 11 (0.90%) Skype for Business
6 5 (0.41%) CMS
7 3 (0.25%) SAS
8 2 (0.16%) Tomcat
8 2 (0.16%) WebSphere
8 2 (0.16%) WebSphere Application Server
Applications
1 128 (10.50%) Microsoft Office
2 63 (5.17%) Microsoft Excel
3 22 (1.80%) Microsoft PowerPoint
4 8 (0.66%) MS Visio
5 3 (0.25%) Photoshop
6 2 (0.16%) Siemens NX
Business Applications
1 20 (1.64%) Dynamics CRM
2 16 (1.31%) Unit4 Business World
3 13 (1.07%) Oracle Retail
4 12 (0.98%) Dynamics AX
4 12 (0.98%) Dynamics NAV
4 12 (0.98%) NEC Housing
5 11 (0.90%) Visualfiles
6 10 (0.82%) Elite 3E
7 9 (0.74%) Oracle Financials
8 8 (0.66%) NetSuite
9 7 (0.57%) Oracle EBS
10 6 (0.49%) Endur
11 5 (0.41%) Magento
11 5 (0.41%) Oracle Assets
11 5 (0.41%) Oracle Receivables
11 5 (0.41%) SAP Business One
11 5 (0.41%) SAP ERP
12 4 (0.33%) Exchequer
12 4 (0.33%) JDE World
12 4 (0.33%) Primavera
Cloud Services
1 360 (29.53%) Microsoft 365
2 218 (17.88%) Azure
3 107 (8.78%) Entra ID
4 88 (7.22%) Power Platform
5 56 (4.59%) OneDrive
6 54 (4.43%) Dynamics 365
7 51 (4.18%) SaaS
8 25 (2.05%) Power Automate
9 22 (1.80%) PowerApps
10 20 (1.64%) AWS
11 15 (1.23%) Azure DevOps
12 14 (1.15%) Microsoft Copilot
13 11 (0.90%) Boomi
13 11 (0.90%) IaaS
13 11 (0.90%) iPaaS
13 11 (0.90%) PaaS
13 11 (0.90%) Workato
14 10 (0.82%) ClickUp
15 8 (0.66%) dbt
15 8 (0.66%) GCP
Communications & Networking
1 60 (4.92%) DNS
2 56 (4.59%) VPN
3 54 (4.43%) DHCP
4 44 (3.61%) Firewall
5 34 (2.79%) TCP/IP
6 31 (2.54%) WAN
7 26 (2.13%) Broadband
7 26 (2.13%) VoIP
8 23 (1.89%) Wi-Fi
9 20 (1.64%) LAN
9 20 (1.64%) Unified Communications
10 18 (1.48%) VLAN
11 17 (1.39%) 4G
12 11 (0.90%) Skype
12 11 (0.90%) WebEx
13 8 (0.66%) Wireless
14 7 (0.57%) Network Security
14 7 (0.57%) WinSCP
15 6 (0.49%) Structured Cabling
16 5 (0.41%) SD-WAN
Database & Business Intelligence
1 77 (6.32%) SQL Server
2 63 (5.17%) Power BI
3 22 (1.80%) Crystal Reports
4 19 (1.56%) Relational Database
5 15 (1.23%) SQL Server Integration Services
6 14 (1.15%) SQL Server Reporting Services
7 10 (0.82%) Metabase
8 9 (0.74%) Data Warehouse
9 8 (0.66%) PostgreSQL
10 7 (0.57%) BusinessObjects
10 7 (0.57%) Power Query
11 5 (0.41%) Oracle Reports
11 5 (0.41%) SAP BW
12 4 (0.33%) Db2
12 4 (0.33%) MySQL
13 3 (0.25%) Oracle Database
14 2 (0.16%) Azure SQL Database
15 1 (0.082%) Qlik Sense
15 1 (0.082%) SQL Server Analysis Services
15 1 (0.082%) Tableau
Development Applications
1 57 (4.68%) JIRA
2 10 (0.82%) Git
2 10 (0.82%) Visual Studio
3 4 (0.33%) Eclipse
4 3 (0.25%) Oracle Forms
4 3 (0.25%) Toad
5 2 (0.16%) Rational Rhapsody
6 1 (0.082%) LabVIEW
6 1 (0.082%) SQL Server Management Studio (SSMS)
General
1 352 (28.88%) Social Skills
2 199 (16.32%) Finance
3 124 (10.17%) Analytical Skills
4 90 (7.38%) Manufacturing
5 78 (6.40%) Legal
6 75 (6.15%) Law
7 64 (5.25%) Retail
8 56 (4.59%) Organisational Skills
9 49 (4.02%) Documentation Skills
10 25 (2.05%) Telecoms
11 21 (1.72%) Advertising
12 20 (1.64%) Banking
13 11 (0.90%) Local Government
13 11 (0.90%) Public Sector
14 10 (0.82%) Inclusion and Diversity
14 10 (0.82%) Legal Technology
15 9 (0.74%) Financial Institution
16 8 (0.66%) Billing
16 8 (0.66%) General Ledger
16 8 (0.66%) International Banking
Libraries, Frameworks & Software Standards
1 32 (2.63%) .NET
2 23 (1.89%) Web Services
3 17 (1.39%) XML
4 13 (1.07%) CSS
4 13 (1.07%) HTML
4 13 (1.07%) Middleware
5 7 (0.57%) REST
6 5 (0.41%) .NET Framework
7 4 (0.33%) EDI
7 4 (0.33%) Elastic Stack
7 4 (0.33%) JSON
7 4 (0.33%) SOAP
8 3 (0.25%) FIX Protocol
8 3 (0.25%) Kafka
9 2 (0.16%) 802.1X
10 1 (0.082%) SAP CAF
10 1 (0.082%) XSL
Miscellaneous
1 66 (5.41%) Onboarding
2 55 (4.51%) Driving Licence
3 38 (3.12%) Video Conferencing
4 34 (2.79%) Management Information System
5 26 (2.13%) Analytical Mindset
6 22 (1.80%) Client/Server
7 20 (1.64%) Self-Motivation
8 11 (0.90%) Hybrid Cloud
8 11 (0.90%) NHS
8 11 (0.90%) Product Ownership
9 10 (0.82%) Low-Code
10 8 (0.66%) Housing Association
10 8 (0.66%) Renewable Energy
11 7 (0.57%) Data Structures
12 6 (0.49%) Enterprise Software
12 6 (0.49%) EPoS
12 6 (0.49%) Manufacturing Execution System
12 6 (0.49%) Operational Technology
13 5 (0.41%) Data Protection Act
13 5 (0.41%) Legacy Systems
Operating Systems
1 378 (31.01%) Windows
2 109 (8.94%) Windows Server
3 90 (7.38%) Windows 10
4 38 (3.12%) Android
5 26 (2.13%) Linux
5 26 (2.13%) Mac OS
6 17 (1.39%) Windows Server 2019
7 12 (0.98%) Apple iOS
8 4 (0.33%) Windows Server 2012
9 3 (0.25%) Unix
10 1 (0.082%) Windows 7
10 1 (0.082%) Windows Server 2008
Processes & Methodologies
1 274 (22.48%) Problem-Solving
2 183 (15.01%) ITIL
3 174 (14.27%) Customer Service
4 162 (13.29%) Continuous Improvement
5 147 (12.06%) ERP
6 110 (9.02%) ITSM
7 92 (7.55%) Process Improvement
8 86 (7.05%) Service Management
9 76 (6.23%) Business Intelligence
10 66 (5.41%) Change Management
11 55 (4.51%) Incident Management
12 52 (4.27%) Service Delivery
13 46 (3.77%) CRM
13 46 (3.77%) Cybersecurity
14 43 (3.53%) Stakeholder Engagement
15 39 (3.20%) Root Cause Analysis
16 38 (3.12%) Workflow
17 35 (2.87%) Data Analysis
17 35 (2.87%) Data Management
18 32 (2.63%) Migration
Programming Languages
1 247 (20.26%) SQL
2 42 (3.45%) PowerShell
3 28 (2.30%) C#
4 19 (1.56%) JavaScript
5 15 (1.23%) T-SQL
6 12 (0.98%) Python
7 11 (0.90%) PL/SQL
8 10 (0.82%) Java
9 8 (0.66%) VB.NET
10 7 (0.57%) PHP
11 5 (0.41%) ABAP
12 4 (0.33%) Delphi
12 4 (0.33%) Pascal
13 3 (0.25%) VBA
14 2 (0.16%) Tcl
15 1 (0.082%) C++
15 1 (0.082%) R
Qualifications
1 117 (9.60%) Degree
2 49 (4.02%) A+ Certification
3 46 (3.77%) Security Cleared
4 35 (2.87%) Microsoft Certification
5 23 (1.89%) SC Cleared
6 14 (1.15%) Microsoft Certified Professional
7 9 (0.74%) Computer Science Degree
8 8 (0.66%) HND
9 6 (0.49%) DV Cleared
9 6 (0.49%) HNC
9 6 (0.49%) MBCS
10 5 (0.41%) SAP Certification
11 4 (0.33%) CCNA
11 4 (0.33%) Cisco Certification
11 4 (0.33%) ITIL Foundation Certificate
12 3 (0.25%) AAT
12 3 (0.25%) Azure Certification
12 3 (0.25%) BPSS Clearance
12 3 (0.25%) ITIL Certification
12 3 (0.25%) Network+ Certification
Quality Assurance & Compliance
1 69 (5.66%) SLA
2 22 (1.80%) ISO/IEC 27001
3 18 (1.48%) Cyber Essentials
4 17 (1.39%) Data Quality
5 12 (0.98%) Accessibility
6 10 (0.82%) GDPR
7 8 (0.66%) QA
8 7 (0.57%) Cyber Essentials PLUS
9 4 (0.33%) Actionable Recommendations
10 2 (0.16%) PCI DSS
11 1 (0.082%) DICOM
11 1 (0.082%) PMO
System Software
1 260 (21.33%) Active Directory
2 22 (1.80%) Hyper-V
3 20 (1.64%) VMware Infrastructure
4 11 (0.90%) Virtual Desktop
5 7 (0.57%) Firmware
6 6 (0.49%) BitLocker
7 5 (0.41%) XenApp
8 3 (0.25%) Docker
8 3 (0.25%) Microsoft Virtual Server
8 3 (0.25%) Virtual Machines
8 3 (0.25%) Virtual Servers
9 1 (0.082%) vSphere
Systems Management
1 67 (5.50%) Microsoft Intune
2 25 (2.05%) SCCM
3 7 (0.57%) Single Sign-On
4 6 (0.49%) Kibana
5 2 (0.16%) Jamf Pro
5 2 (0.16%) Systems Management Server (SMS)
6 1 (0.082%) Autotask
6 1 (0.082%) FortiGate
6 1 (0.082%) Terraform
Vendors
1 441 (36.18%) Microsoft
2 43 (3.53%) ServiceNow
3 37 (3.04%) Oracle
4 28 (2.30%) iManage
4 28 (2.30%) VMware
5 25 (2.05%) SAP
6 18 (1.48%) Citrix
7 17 (1.39%) Starlink
8 15 (1.23%) Cisco
9 14 (1.15%) Apple
9 14 (1.15%) Freshdesk
10 13 (1.07%) IFS
11 12 (0.98%) IBM
12 11 (0.90%) Adobe
12 11 (0.90%) Google
12 11 (0.90%) Intapp
12 11 (0.90%) Salesforce
13 10 (0.82%) IBM Sterling
13 10 (0.82%) SolarWinds
14 9 (0.74%) Northgate