Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 17 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
17 Aug 2026
Same period 2025 Same period 2024
Rank 163 127 217
Rank change year-on-year -36 +90 -16
Permanent jobs requiring a Support Analyst 1,330 1,240 1,060
As % of all permanent jobs in the UK 1.24% 2.47% 1.28%
As % of the Job Titles category 1.32% 2.75% 1.35%
Number of salaries quoted 1,102 1,059 743
10th Percentile £26,500 £25,500 £24,000
25th Percentile £29,813 £28,000 £28,250
Median annual salary (50th Percentile) £35,000 £34,000 £35,000
Median % change year-on-year +2.94% -2.86% -
75th Percentile £42,500 £45,000 £43,750
90th Percentile £50,000 £55,000 £58,750
UK excluding London median annual salary £32,500 £32,500 £32,500
% change year-on-year - - +4.84%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 100,717 45,123 78,702
% of permanent jobs with a recognized job title 94.02% 89.93% 95.04%
Number of salaries quoted 68,844 26,712 52,410
10th Percentile £30,000 £28,250 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £56,350 £55,000 £55,000
Median % change year-on-year +2.45% - -8.33%
75th Percentile £75,000 £75,000 £72,000
90th Percentile £96,250 £95,000 £91,250
UK excluding London median annual salary £52,500 £48,000 £50,000
% change year-on-year +9.38% -4.00% -6.54%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 17 August 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 17 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -32 1,215 £35,000 +4.48% 111
UK excluding London -6 1,086 £32,500 - 97
South East +25 306 £32,500 -2.99% 31
Work from Home -26 289 £37,500 +7.14% 34
North of England -6 248 £35,000 +17.65% 32
London -67 225 £42,500 -8.39% 26
Midlands -31 174 £35,000 +7.69% 15
South West -51 139 £32,500 - 12
North West +29 134 £34,000 +3.03% 18
East of England -15 123 £30,000 +1.69% 11
Yorkshire -26 110 £35,000 +22.81% 10
East Midlands -25 96 £35,000 +18.64% 5
West Midlands -32 78 £37,500 +11.94% 10
Scotland +42 67 £30,000 -30.64% 4
Wales -65 16 £35,000 +16.67% 1
Northern Ireland -62 13 - -
North East -84 4 £30,000 -3.23% 6

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 17 August 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 471 (35.41%) Microsoft
2 415 (31.20%) Windows
3 387 (29.10%) Microsoft 365
4 366 (27.52%) Problem-Solving
5 275 (20.68%) Active Directory
6 258 (19.40%) SQL
7 217 (16.32%) ITIL
8 211 (15.86%) Continuous Improvement
9 208 (15.64%) Azure
10 194 (14.59%) Customer Service
11 150 (11.28%) ERP
12 136 (10.23%) ITSM
13 133 (10.00%) Windows Server
14 123 (9.25%) Entra ID
15 120 (9.02%) Service Management
16 116 (8.72%) Microsoft Office
17 111 (8.35%) SharePoint
18 100 (7.52%) Degree
19 86 (6.47%) Microsoft Intune
20 82 (6.17%) Microsoft Exchange
21 79 (5.94%) SQL Server
22 76 (5.71%) Windows 10
23 72 (5.41%) Business Intelligence
23 72 (5.41%) Process Improvement
24 70 (5.26%) Power Platform
25 68 (5.11%) Service Delivery
26 67 (5.04%) Change Management
27 62 (4.66%) Incident Management
27 62 (4.66%) Microsoft Excel
27 62 (4.66%) Project Delivery

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 111 (8.35%) SharePoint
2 82 (6.17%) Microsoft Exchange
3 30 (2.26%) IIS
4 12 (0.90%) Skype for Business
5 4 (0.30%) Tomcat
6 3 (0.23%) CMS
6 3 (0.23%) Confluence
6 3 (0.23%) SAS
7 1 (0.075%) Blackberry Enterprise Server
Applications
1 116 (8.72%) Microsoft Office
2 62 (4.66%) Microsoft Excel
3 21 (1.58%) Microsoft PowerPoint
4 3 (0.23%) Photoshop
5 2 (0.15%) Siemens NX
6 1 (0.075%) MS Visio
6 1 (0.075%) Revit
6 1 (0.075%) Windchill
Business Applications
1 17 (1.28%) Dynamics CRM
2 15 (1.13%) Visualfiles
3 14 (1.05%) Oracle Retail
4 12 (0.90%) Unit4 Business World
5 11 (0.83%) NetSuite
6 9 (0.68%) Elite 3E
6 9 (0.68%) Oracle Financials
7 8 (0.60%) Dynamics AX
7 8 (0.60%) Dynamics NAV
7 8 (0.60%) Oracle EBS
8 7 (0.53%) Infor M3
9 6 (0.45%) iTrent
9 6 (0.45%) NEC Housing
10 5 (0.38%) Fidessa
10 5 (0.38%) Oracle Assets
10 5 (0.38%) Oracle Receivables
10 5 (0.38%) SAP Business One
11 4 (0.30%) Exchequer
11 4 (0.30%) JDE OneWorld
11 4 (0.30%) Primavera
Cloud Services
1 387 (29.10%) Microsoft 365
2 208 (15.64%) Azure
3 123 (9.25%) Entra ID
4 70 (5.26%) Power Platform
5 61 (4.59%) SaaS
6 58 (4.36%) Dynamics 365
7 54 (4.06%) OneDrive
8 21 (1.58%) PowerApps
9 20 (1.50%) Power Automate
10 17 (1.28%) AWS
10 17 (1.28%) Microsoft Copilot
11 12 (0.90%) Google Workspace
12 11 (0.83%) IaaS
12 11 (0.83%) PaaS
13 9 (0.68%) Azure DevOps
13 9 (0.68%) Mimecast
14 8 (0.60%) ClickUp
14 8 (0.60%) GCP
15 7 (0.53%) Boomi
15 7 (0.53%) Workato
Communications & Networking
1 59 (4.44%) DNS
2 52 (3.91%) WAN
3 51 (3.83%) DHCP
4 47 (3.53%) Firewall
4 47 (3.53%) VPN
5 44 (3.31%) TCP/IP
6 38 (2.86%) Wi-Fi
7 37 (2.78%) LAN
8 27 (2.03%) Unified Communications
9 23 (1.73%) VoIP
10 18 (1.35%) Broadband
11 16 (1.20%) VLAN
12 14 (1.05%) 4G
13 13 (0.98%) SD-WAN
13 13 (0.98%) WebEx
14 12 (0.90%) Skype
15 11 (0.83%) Wireless
16 7 (0.53%) Network Security
17 6 (0.45%) MPLS
17 6 (0.45%) Structured Cabling
Database & Business Intelligence
1 79 (5.94%) SQL Server
2 49 (3.68%) Power BI
3 27 (2.03%) Crystal Reports
4 11 (0.83%) Relational Database
5 10 (0.75%) SQL Server Integration Services
6 8 (0.60%) SQL Server Reporting Services
7 7 (0.53%) BusinessObjects
7 7 (0.53%) Power Query
8 6 (0.45%) Data Warehouse
8 6 (0.45%) PostgreSQL
9 5 (0.38%) Metabase
9 5 (0.38%) MySQL
10 4 (0.30%) Oracle Reports
11 3 (0.23%) Oracle Database
12 2 (0.15%) Db2
12 2 (0.15%) Qlik Sense
12 2 (0.15%) Tableau
13 1 (0.075%) SAP BW
13 1 (0.075%) SQL Server Analysis Services
Development Applications
1 42 (3.16%) JIRA
2 5 (0.38%) Visual Studio
3 4 (0.30%) Eclipse
3 4 (0.30%) Git
3 4 (0.30%) Oracle Forms
3 4 (0.30%) Toad
4 1 (0.075%) SQL Server Management Studio (SSMS)
General
1 426 (32.03%) Social Skills
2 189 (14.21%) Finance
3 159 (11.95%) Analytical Skills
4 81 (6.09%) Legal
4 81 (6.09%) Manufacturing
5 79 (5.94%) Law
6 66 (4.96%) Retail
7 57 (4.29%) Organisational Skills
8 49 (3.68%) Documentation Skills
9 30 (2.26%) Banking
10 19 (1.43%) Advertising
11 17 (1.28%) Public Sector
12 16 (1.20%) Telecoms
13 12 (0.90%) Legal Technology
14 11 (0.83%) Front Office
14 11 (0.83%) Local Government
15 10 (0.75%) Automotive
16 9 (0.68%) Inclusion and Diversity
16 9 (0.68%) Investment Banking
16 9 (0.68%) Presentation Skills
Libraries, Frameworks & Software Standards
1 26 (1.95%) XML
2 23 (1.73%) .NET
2 23 (1.73%) HTML
2 23 (1.73%) Web Services
3 20 (1.50%) CSS
4 15 (1.13%) FIX Protocol
5 12 (0.90%) .NET Framework
6 11 (0.83%) REST
7 8 (0.60%) SOAP
8 7 (0.53%) EDI
9 5 (0.38%) JSON
10 4 (0.30%) Middleware
11 3 (0.23%) Elastic Stack
11 3 (0.23%) Kafka
11 3 (0.23%) Oracle Fusion
12 2 (0.15%) 802.1X
13 1 (0.075%) SAP CAF
13 1 (0.075%) XSL
Miscellaneous
1 63 (4.74%) Onboarding
2 59 (4.44%) Driving Licence
3 33 (2.48%) Self-Motivation
4 28 (2.11%) Video Conferencing
5 24 (1.80%) Analytical Mindset
6 23 (1.73%) Management Information System
7 22 (1.65%) Client/Server
8 11 (0.83%) Hybrid Cloud
9 9 (0.68%) Enterprise Software
9 9 (0.68%) Fixed Income
10 8 (0.60%) CMDB
10 8 (0.60%) Data Structures
11 7 (0.53%) Housing Association
11 7 (0.53%) NHS
11 7 (0.53%) Product Ownership
12 6 (0.45%) Manufacturing Execution System
12 6 (0.45%) Operational Technology
13 5 (0.38%) Blog
13 5 (0.38%) Data Centre
13 5 (0.38%) Legacy Systems
Operating Systems
1 415 (31.20%) Windows
2 133 (10.00%) Windows Server
3 76 (5.71%) Windows 10
4 45 (3.38%) Linux
5 31 (2.33%) Android
6 27 (2.03%) Mac OS
7 17 (1.28%) Windows Server 2019
8 13 (0.98%) Apple iOS
9 7 (0.53%) Unix
10 3 (0.23%) CentOS
10 3 (0.23%) Rocky
10 3 (0.23%) Solaris
10 3 (0.23%) Ubuntu
10 3 (0.23%) Windows Server 2016
Processes & Methodologies
1 366 (27.52%) Problem-Solving
2 217 (16.32%) ITIL
3 211 (15.86%) Continuous Improvement
4 194 (14.59%) Customer Service
5 150 (11.28%) ERP
6 136 (10.23%) ITSM
7 120 (9.02%) Service Management
8 72 (5.41%) Business Intelligence
8 72 (5.41%) Process Improvement
9 68 (5.11%) Service Delivery
10 67 (5.04%) Change Management
11 62 (4.66%) Incident Management
11 62 (4.66%) Project Delivery
12 57 (4.29%) Stakeholder Engagement
13 55 (4.14%) Root Cause Analysis
14 50 (3.76%) Cybersecurity
15 49 (3.68%) Collaborative Working
16 46 (3.46%) CRM
17 43 (3.23%) User Experience
18 38 (2.86%) User Acceptance Testing
Programming Languages
1 258 (19.40%) SQL
2 52 (3.91%) PowerShell
3 33 (2.48%) C#
4 31 (2.33%) JavaScript
5 14 (1.05%) Python
6 10 (0.75%) PL/SQL
7 9 (0.68%) C++
8 8 (0.60%) Java
9 7 (0.53%) T-SQL
10 6 (0.45%) PHP
11 5 (0.38%) Ruby
12 3 (0.23%) Bash
12 3 (0.23%) Perl
12 3 (0.23%) VB
12 3 (0.23%) VB.NET
12 3 (0.23%) VBA
13 2 (0.15%) Delphi
13 2 (0.15%) Pascal
13 2 (0.15%) Tcl
14 1 (0.075%) R
Qualifications
1 100 (7.52%) Degree
2 44 (3.31%) A+ Certification
3 41 (3.08%) Security Cleared
4 36 (2.71%) Microsoft Certification
5 23 (1.73%) SC Cleared
6 12 (0.90%) ITIL Foundation Certificate
6 12 (0.90%) Microsoft Certified Professional
7 8 (0.60%) Computer Science Degree
8 7 (0.53%) CCNA
8 7 (0.53%) Cisco Certification
8 7 (0.53%) ITIL Certification
8 7 (0.53%) Network+ Certification
9 6 (0.45%) MBCS
10 5 (0.38%) AAT
11 4 (0.30%) BPSS Clearance
11 4 (0.30%) DV Cleared
11 4 (0.30%) HNC
12 3 (0.23%) Azure Certification
13 1 (0.075%) Oracle Certification
13 1 (0.075%) SAP Certification
Quality Assurance & Compliance
1 47 (3.53%) SLA
2 23 (1.73%) ISO/IEC 27001
3 19 (1.43%) Cyber Essentials
4 14 (1.05%) Data Quality
5 7 (0.53%) Cyber Essentials PLUS
5 7 (0.53%) QA
6 6 (0.45%) GDPR
7 5 (0.38%) Accessibility
8 2 (0.15%) PCI DSS
9 1 (0.075%) DICOM
9 1 (0.075%) PMO
System Software
1 275 (20.68%) Active Directory
2 32 (2.41%) Hyper-V
3 26 (1.95%) VMware Infrastructure
4 7 (0.53%) Firmware
4 7 (0.53%) Virtual Desktop
5 6 (0.45%) XenApp
6 3 (0.23%) Docker
6 3 (0.23%) Microsoft Virtual Server
6 3 (0.23%) Virtual Machines
6 3 (0.23%) Virtual Servers
6 3 (0.23%) vSphere
7 2 (0.15%) BitLocker
Systems Management
1 86 (6.47%) Microsoft Intune
2 19 (1.43%) SCCM
3 7 (0.53%) Single Sign-On
3 7 (0.53%) Systems Management Server (SMS)
4 6 (0.45%) Kibana
5 5 (0.38%) Jamf Pro
6 2 (0.15%) FortiGate
6 2 (0.15%) Grafana
7 1 (0.075%) Autotask
7 1 (0.075%) Cisco CUCM
7 1 (0.075%) Failover Clustering
7 1 (0.075%) Microsoft Clustering
7 1 (0.075%) Terraform
Vendors
1 471 (35.41%) Microsoft
2 59 (4.44%) ServiceNow
3 45 (3.38%) Oracle
4 38 (2.86%) VMware
5 25 (1.88%) iManage
5 25 (1.88%) SAP
6 23 (1.73%) Citrix
7 22 (1.65%) Cisco
8 18 (1.35%) IFS
9 17 (1.28%) Apple
10 15 (1.13%) Google
11 14 (1.05%) Sage
11 14 (1.05%) Starlink
12 13 (0.98%) Epicor
12 13 (0.98%) Salesforce
13 12 (0.90%) Aderant
13 12 (0.90%) IBM
13 12 (0.90%) Meraki
14 11 (0.83%) Intapp
14 11 (0.83%) Polycom