Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,000 per year, according to job vacancies posted during the 6 months leading to 7 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
7 Jan 2026
Same period 2025 Same period 2024
Rank 127 204 154
Rank change year-on-year +77 -50 +75
Permanent jobs requiring a Support Analyst 1,100 815 1,113
As % of all permanent jobs in the UK 1.84% 1.50% 2.07%
As % of the Job Titles category 2.03% 1.62% 2.17%
Number of salaries quoted 855 478 942
10th Percentile £26,000 £26,250 £24,250
25th Percentile £28,000 £31,250 £28,563
Median annual salary (50th Percentile) £34,000 £40,000 £37,500
Median % change year-on-year -15.00% +6.67% +7.14%
75th Percentile £42,500 £51,688 £48,750
90th Percentile £53,750 £67,500 £63,750
UK excluding London median annual salary £32,500 £34,624 £32,500
% change year-on-year -6.13% +6.54% +4.00%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 54,122 50,451 51,182
% of permanent jobs with a recognized job title 90.59% 92.94% 95.25%
Number of salaries quoted 33,399 26,377 39,403
10th Percentile £28,500 £33,200 £31,000
25th Percentile £36,250 £45,000 £42,200
Median annual salary (50th Percentile) £55,000 £60,000 £58,000
Median % change year-on-year -8.33% +3.45% -3.33%
75th Percentile £75,000 £78,750 £77,500
90th Percentile £93,750 £97,500 £96,539
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 7 January 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 7 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +93 992 £33,500 -16.25% 80
UK excluding London +117 821 £32,500 -6.13% 70
London +7 253 £43,750 -12.50% 19
Work from Home +36 252 £33,750 -15.63% 32
South East +81 249 £32,750 -6.43% 24
Midlands +73 162 £30,000 -13.04% 11
North of England +41 149 £31,000 -5.34% 23
South West +54 102 £33,500 +4.69% 4
East Midlands +52 82 £29,500 -13.87% 2
West Midlands +45 80 £35,000 +1.09% 9
Yorkshire +26 78 £26,250 -28.08% 13
East of England +60 75 £27,750 -20.71% 4
Scotland +19 64 £35,000 - 3
North West +6 52 £33,750 +7.14% 10
North East +23 19 £31,500 -18.90%
Northern Ireland +1 12 £31,500 -8.43%
Wales -2 8 £48,500 +38.57% 1

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 7 January 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 463 (42.09%) Microsoft
2 392 (35.64%) Problem-Solving
3 377 (34.27%) Windows
4 329 (29.91%) Customer Service
5 298 (27.09%) Microsoft 365
6 270 (24.55%) SQL
7 265 (24.09%) Active Directory
8 260 (23.64%) ITIL
9 217 (19.73%) Azure
10 158 (14.36%) Microsoft Office
11 150 (13.64%) Degree
12 126 (11.45%) Entra ID
13 117 (10.64%) Microsoft Intune
14 113 (10.27%) Power Platform
15 112 (10.18%) ERP
16 110 (10.00%) Windows Server
17 109 (9.91%) Continuous Improvement
18 105 (9.55%) Microsoft Excel
19 98 (8.91%) ITSM
20 94 (8.55%) Business Intelligence
21 89 (8.09%) Firewall
22 88 (8.00%) Windows 10
23 86 (7.82%) Service Management
24 85 (7.73%) Power BI
25 84 (7.64%) DNS
26 82 (7.45%) SLA
27 80 (7.27%) DHCP
27 80 (7.27%) Process Improvement
28 77 (7.00%) SQL Server
29 74 (6.73%) Microsoft Exchange

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 74 (6.73%) Microsoft Exchange
2 69 (6.27%) SharePoint
3 17 (1.55%) Confluence
4 15 (1.36%) IIS
5 13 (1.18%) Skype for Business
6 2 (0.18%) Adobe Experience Manager
6 2 (0.18%) CMS
6 2 (0.18%) Exchange Server 2013
6 2 (0.18%) WebSphere
6 2 (0.18%) WebSphere Application Server
7 1 (0.091%) Appian
7 1 (0.091%) Moodle
7 1 (0.091%) Tomcat
7 1 (0.091%) Umbraco
Applications
1 158 (14.36%) Microsoft Office
2 105 (9.55%) Microsoft Excel
3 46 (4.18%) Microsoft PowerPoint
4 21 (1.91%) Spreadsheet
5 9 (0.82%) MS Visio
6 1 (0.091%) Acrobat
6 1 (0.091%) AutoCAD
6 1 (0.091%) Photoshop
Business Applications
1 26 (2.36%) Dynamics CRM
2 14 (1.27%) NetSuite
3 12 (1.09%) Endur
3 12 (1.09%) Visualfiles
4 11 (1.00%) Oracle EBS
5 9 (0.82%) Dynamics AX
5 9 (0.82%) NEC Housing
6 8 (0.73%) SAP S/4HANA
7 7 (0.64%) Fidessa
8 5 (0.45%) Dynamics NAV
8 5 (0.45%) SAP HR
8 5 (0.45%) SAP Payroll
8 5 (0.45%) Shopify
9 4 (0.36%) Elite 3E
9 4 (0.36%) Magento
10 3 (0.27%) PeopleSoft Financials
10 3 (0.27%) Remedy ITSM
11 2 (0.18%) SAP Business One
11 2 (0.18%) SAP HCM
12 1 (0.091%) SAP SCM
Cloud Services
1 298 (27.09%) Microsoft 365
2 217 (19.73%) Azure
3 126 (11.45%) Entra ID
4 113 (10.27%) Power Platform
5 53 (4.82%) Dynamics 365
6 45 (4.09%) SaaS
7 31 (2.82%) AWS
8 29 (2.64%) PowerApps
9 27 (2.45%) OneDrive
10 17 (1.55%) Power Automate
11 15 (1.36%) Google Workspace
12 6 (0.55%) Azure DevOps
13 5 (0.45%) Azure Monitor
13 5 (0.45%) OCI
14 4 (0.36%) dbt
14 4 (0.36%) PaaS
15 3 (0.27%) BigCommerce
15 3 (0.27%) IaaS
15 3 (0.27%) Oracle Service Cloud
16 2 (0.18%) SuccessFactors
Communications & Networking
1 89 (8.09%) Firewall
2 84 (7.64%) DNS
3 80 (7.27%) DHCP
4 64 (5.82%) VPN
5 58 (5.27%) LAN
6 53 (4.82%) WAN
7 44 (4.00%) TCP/IP
8 36 (3.27%) Remote Desktop
9 28 (2.55%) Wireless
10 23 (2.09%) VoIP
11 22 (2.00%) WebEx
12 19 (1.73%) Internet
12 19 (1.73%) SD-WAN
13 18 (1.64%) Wi-Fi
14 16 (1.45%) Broadband
15 14 (1.27%) Skype
15 14 (1.27%) Unified Communications
16 13 (1.18%) MPLS
17 9 (0.82%) Kerberos
17 9 (0.82%) WinSCP
Database & Business Intelligence
1 85 (7.73%) Power BI
2 77 (7.00%) SQL Server
3 30 (2.73%) Oracle Reports
4 23 (2.09%) Relational Database
5 21 (1.91%) MySQL
6 8 (0.73%) SQL Server Integration Services
7 6 (0.55%) Crystal Reports
7 6 (0.55%) Oracle Database
7 6 (0.55%) SQL Server Reporting Services
8 5 (0.45%) Metabase
8 5 (0.45%) PostgreSQL
9 4 (0.36%) Data Warehouse
10 2 (0.18%) Metadata
11 1 (0.091%) Azure SQL Database
11 1 (0.091%) BusinessObjects
11 1 (0.091%) MS Access
11 1 (0.091%) Tableau
Development Applications
1 69 (6.27%) JIRA
2 17 (1.55%) Git
3 7 (0.64%) Bitbucket
4 5 (0.45%) Visual Studio
5 4 (0.36%) LabVIEW
General
1 525 (47.73%) Social Skills
2 165 (15.00%) Analytical Skills
3 158 (14.36%) Finance
4 111 (10.09%) Law
5 74 (6.73%) Organisational Skills
6 63 (5.73%) Manufacturing
7 60 (5.45%) Retail
8 56 (5.09%) Legal
9 52 (4.73%) Telecoms
10 35 (3.18%) Marketing
11 25 (2.27%) Advertising
12 16 (1.45%) Automotive
13 15 (1.36%) Back Office
14 13 (1.18%) Banking
14 13 (1.18%) Police
15 12 (1.09%) Documentation Skills
15 12 (1.09%) Front Office
16 11 (1.00%) Billing
17 9 (0.82%) Pharmaceutical
18 6 (0.55%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 19 (1.73%) HTML
2 16 (1.45%) Oracle Fusion
3 15 (1.36%) EDI
4 14 (1.27%) .NET
5 13 (1.18%) CSS
6 10 (0.91%) FIX Protocol
7 9 (0.82%) LDAP
7 9 (0.82%) REST
7 9 (0.82%) SOAP
8 7 (0.64%) XML
9 6 (0.55%) JSON
10 5 (0.45%) Lightning Web Components
10 5 (0.45%) Software Packaging
10 5 (0.45%) Web Services
11 4 (0.36%) Middleware
11 4 (0.36%) React
12 2 (0.18%) jQuery
12 2 (0.18%) SAP Fiori
13 1 (0.091%) MFC
13 1 (0.091%) SAP TM
Miscellaneous
1 97 (8.82%) Onboarding
2 72 (6.55%) Management Information System
3 63 (5.73%) Driving Licence
4 45 (4.09%) Video Conferencing
5 38 (3.45%) Enterprise Software
6 19 (1.73%) Data Centre
7 17 (1.55%) NHS
8 16 (1.45%) Self-Motivation
9 9 (0.82%) PKI
10 8 (0.73%) Analytical Mindset
10 8 (0.73%) Client/Server
10 8 (0.73%) EPoS
10 8 (0.73%) iPhone
10 8 (0.73%) Renewable Energy
11 7 (0.64%) FMCG
11 7 (0.64%) iSeries
11 7 (0.64%) Mobile App
12 6 (0.55%) Handset
12 6 (0.55%) iPad
12 6 (0.55%) Product Ownership
Operating Systems
1 377 (34.27%) Windows
2 110 (10.00%) Windows Server
3 88 (8.00%) Windows 10
4 53 (4.82%) Mac OS
5 41 (3.73%) Linux
6 37 (3.36%) Apple iOS
7 27 (2.45%) Windows Server 2019
8 23 (2.09%) Android
9 19 (1.73%) Windows Server 2016
10 14 (1.27%) Unix
11 6 (0.55%) Mac OS X
11 6 (0.55%) Solaris
12 4 (0.36%) Ubuntu
13 3 (0.27%) Windows 7
13 3 (0.27%) Windows Server 2008
13 3 (0.27%) Windows Server 2012
14 2 (0.18%) VMS
15 1 (0.091%) AIX
15 1 (0.091%) Windows Server 2003
Processes & Methodologies
1 392 (35.64%) Problem-Solving
2 329 (29.91%) Customer Service
3 260 (23.64%) ITIL
4 112 (10.18%) ERP
5 109 (9.91%) Continuous Improvement
6 98 (8.91%) ITSM
7 94 (8.55%) Business Intelligence
8 86 (7.82%) Service Management
9 80 (7.27%) Process Improvement
10 71 (6.45%) Change Management
11 61 (5.55%) Cybersecurity
12 59 (5.36%) Mentoring
13 49 (4.45%) CRM
14 46 (4.18%) Incident Management
15 44 (4.00%) Asset Management
16 43 (3.91%) Data Analysis
17 38 (3.45%) User Experience
18 34 (3.09%) Computer Science
18 34 (3.09%) Problem Management
18 34 (3.09%) Root Cause Analysis
Programming Languages
1 270 (24.55%) SQL
2 40 (3.64%) PowerShell
3 35 (3.18%) C#
4 31 (2.82%) Python
5 29 (2.64%) T-SQL
6 12 (1.09%) VB
7 11 (1.00%) PL/SQL
8 10 (0.91%) Java
8 10 (0.91%) VB.NET
9 7 (0.64%) JavaScript
10 6 (0.55%) VBA
11 5 (0.45%) Data Analysis Expressions
11 5 (0.45%) Kusto Query Language
12 3 (0.27%) Apex Code
12 3 (0.27%) Bash
12 3 (0.27%) Bicep
13 2 (0.18%) ABAP
13 2 (0.18%) Shell Script
14 1 (0.091%) VBScript
Qualifications
1 150 (13.64%) Degree
2 67 (6.09%) Microsoft Certification
3 49 (4.45%) Security Cleared
4 46 (4.18%) SC Cleared
5 30 (2.73%) MCP
6 27 (2.45%) ITIL Foundation Certificate
7 25 (2.27%) A+ Certification
8 24 (2.18%) DBS Check
9 19 (1.73%) CCNA
9 19 (1.73%) Cisco Certification
10 18 (1.64%) Computer Science Degree
11 16 (1.45%) ITIL Certification
12 14 (1.27%) HND
13 13 (1.18%) BPSS Clearance
13 13 (1.18%) HNC
13 13 (1.18%) Network+ Certification
14 12 (1.09%) MCSA
15 6 (0.55%) MCSE
16 5 (0.45%) MCTS
17 4 (0.36%) Master's Degree
Quality Assurance & Compliance
1 82 (7.45%) SLA
2 25 (2.27%) QA
3 15 (1.36%) Accessibility
4 14 (1.27%) ISO/IEC 27001
5 13 (1.18%) Cyber Essentials
6 12 (1.09%) Data Quality
7 7 (0.64%) GDPR
8 5 (0.45%) 21 CFR Part 11
8 5 (0.45%) Cyber Essentials PLUS
8 5 (0.45%) GxP
9 1 (0.091%) PCI DSS
System Software
1 265 (24.09%) Active Directory
2 28 (2.55%) VMware Infrastructure
3 16 (1.45%) Hyper-V
3 16 (1.45%) Virtual Desktop
4 7 (0.64%) Virtual Machines
5 6 (0.55%) BitLocker
5 6 (0.55%) Firmware
6 1 (0.091%) Terminal Server
6 1 (0.091%) XenApp
Systems Management
1 117 (10.64%) Microsoft Intune
2 23 (2.09%) SCCM
3 9 (0.82%) Grafana
3 9 (0.82%) Jamf Pro
3 9 (0.82%) WSUS
4 7 (0.64%) Control-M
4 7 (0.64%) Kubernetes
4 7 (0.64%) Prometheus
5 5 (0.45%) Autotask
6 3 (0.27%) Terraform
7 1 (0.091%) AirWatch
7 1 (0.091%) EMC NetWorker
7 1 (0.091%) SCOM
7 1 (0.091%) Symantec Endpoint Protection
Vendors
1 463 (42.09%) Microsoft
2 55 (5.00%) Oracle
3 48 (4.36%) Cisco
4 32 (2.91%) VMware
5 31 (2.82%) SAP
5 31 (2.82%) ServiceNow
6 29 (2.64%) Meraki
7 24 (2.18%) Adobe
8 20 (1.82%) Polycom
9 19 (1.73%) CheckPoint
9 19 (1.73%) Palo Alto
10 18 (1.64%) Apple
11 17 (1.55%) Google
12 16 (1.45%) Citrix
13 14 (1.27%) Salesforce
14 13 (1.18%) Fortinet
15 12 (1.09%) Guidewire
15 12 (1.09%) Intapp
16 11 (1.00%) Concur
17 10 (0.91%) SolarWinds