Period
to 16 September 2019

The median annual salary for a Support Analyst was £30,000 in advertised job vacancies during the 6 months to 16 September 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK
6 months to
16 Sep 2019
Same period 2018 Same period 2017
Rank 142 137 122
Rank change year-on-year -5 -15 -29
Permanent jobs requiring a Support Analyst 3,547 4,036 4,822
As % of all permanent IT jobs advertised in the UK 2.52% 2.44% 2.73%
As % of the Job Titles category 2.63% 2.54% 2.85%
Number of salaries quoted 3,055 3,439 4,084
UK median annual salary £30,000 £32,500 £32,375
Median salary % change year-on-year -7.69% +0.39% +4.44%
10th Percentile £20,250 £21,000 £21,250
90th Percentile £51,250 £55,000 £51,250
UK excluding London median annual salary £27,500 £28,500 £28,750
% change year-on-year -3.51% -0.87% +2.68%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 134,943 159,181 169,365
% of permanent IT jobs with a recognized job title 95.79% 96.06% 96.02%
Number of salaries quoted 107,467 128,207 135,717
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £28,000 £27,500 £27,500
90th Percentile £85,000 £82,500 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Support Analyst over the 6 months to 16 September 2019.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 16 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +4 3,361 £30,000 -7.69% 544
UK excluding London -1 2,041 £27,500 -3.51% 396
London +9 1,457 £35,753 -4.66% 183
South East -13 660 £30,000 +0.00% 144
North of England +32 557 £24,000 -9.43% 83
Yorkshire +71 352 £22,000 -18.52% 33
Midlands -1 307 £26,000 -10.34% 51
West Midlands +10 205 £26,500 -3.64% 29
East of England +34 193 £30,000 +2.40% 39
South West -18 188 £32,000 +16.36% 45
North West -50 169 £28,000 +3.70% 42
East Midlands -4 102 £25,500 -21.54% 22
Scotland -5 84 £30,000 +3.45% 16
Wales +5 42 £32,000 +29.29% 13
North East +35 36 £31,068 +43.67% 8
Northern Ireland -20 6 £33,000 +57.14% 6
Channel Islands 0 4 £24,500 -30.00%

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 16 September 2019, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 1,590 (44.83%) Windows
2 1,292 (36.43%) Microsoft
3 1,156 (32.59%) Active Directory
4 1,068 (30.11%) SQL
5 775 (21.85%) Office 365
6 771 (21.74%) ITIL
7 710 (20.02%) Finance
8 665 (18.75%) Microsoft Office
9 637 (17.96%) Windows Server
10 571 (16.10%) Problem-Solving
11 532 (15.00%) Windows 10
12 496 (13.98%) SQL Server
13 464 (13.08%) VMware
14 462 (13.03%) Windows 7
15 376 (10.60%) Citrix
16 309 (8.71%) Analytical Skills
17 306 (8.63%) Firewall
18 300 (8.46%) Degree
19 293 (8.26%) Linux
20 283 (7.98%) Azure
21 279 (7.87%) SLA
22 274 (7.72%) VMware Infrastructure
23 273 (7.70%) Cisco
24 269 (7.58%) .NET
25 257 (7.25%) MS Exchange
25 257 (7.25%) Windows Server 2012
26 248 (6.99%) SharePoint
27 237 (6.68%) Oracle
28 235 (6.63%) Cisco Certification
29 229 (6.46%) Microsoft Certification

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 257 (7.25%) MS Exchange
2 248 (6.99%) SharePoint
3 163 (4.60%) IIS
4 102 (2.88%) Skype for Business
5 53 (1.49%) Tomcat
6 48 (1.35%) Exchange Server 2010
7 47 (1.33%) Exchange Server 2013
8 44 (1.24%) BizTalk Server
9 31 (0.87%) CMS
10 24 (0.68%) Apache
11 22 (0.62%) WordPress
12 20 (0.56%) WebSphere
13 19 (0.54%) IBM Notes
14 17 (0.48%) SharePoint 2013
15 15 (0.42%) JBoss
15 15 (0.42%) Oracle SOA Suite
16 14 (0.39%) SharePoint 2010
16 14 (0.39%) WebLogic
17 13 (0.37%) IBM Domino
18 12 (0.34%) Umbraco
Applications
1 665 (18.75%) Microsoft Office
2 197 (5.55%) Microsoft Excel
3 59 (1.66%) Microsoft PowerPoint
4 18 (0.51%) MS Visio
5 15 (0.42%) SPSS
6 11 (0.31%) Microsoft Project
7 7 (0.20%) Acrobat
7 7 (0.20%) Spreadsheet
8 6 (0.17%) Adobe Creative Suite
8 6 (0.17%) AutoCAD
9 4 (0.11%) Chatbot
10 2 (0.056%) Notepad++
10 2 (0.056%) SOLIDWORKS
11 1 (0.028%) InCopy
11 1 (0.028%) InDesign
11 1 (0.028%) S-PLUS
Business Applications
1 74 (2.09%) Dynamics CRM
2 71 (2.00%) Dynamics AX
3 34 (0.96%) thinkFolio
4 22 (0.62%) SAP SD
5 21 (0.59%) NetSuite
6 17 (0.48%) Salesforce.com CRM
7 13 (0.37%) SAP HR
7 13 (0.37%) SAP Oil and Gas
8 12 (0.34%) Dynamics NAV
9 11 (0.31%) LatentZero
9 11 (0.31%) Oracle EBS
10 10 (0.28%) Eagle PACE
10 10 (0.28%) Elite 3E
10 10 (0.28%) Eloqua
11 9 (0.25%) LongView
11 9 (0.25%) Oracle Applications
11 9 (0.25%) Oracle EBS R12
11 9 (0.25%) SAP FI
11 9 (0.25%) SAP MM
11 9 (0.25%) SAP Payroll
Cloud Services
1 775 (21.85%) Office 365
2 283 (7.98%) Azure
3 111 (3.13%) AWS
4 72 (2.03%) SaaS
5 59 (1.66%) Dynamics 365
6 27 (0.76%) OneDrive
7 26 (0.73%) Azure Active Directory
8 24 (0.68%) Power Platform
9 18 (0.51%) G Suite
10 14 (0.39%) Cloud Computing
11 12 (0.34%) SuccessFactors
12 10 (0.28%) Adobe Analytics
13 9 (0.25%) GCP
13 9 (0.25%) IaaS
13 9 (0.25%) PowerApps
14 6 (0.17%) FinancialForce
14 6 (0.17%) Microsoft Flow
15 5 (0.14%) Adobe Creative Cloud
15 5 (0.14%) Force.com
15 5 (0.14%) Mimecast
Communications & Networking
1 306 (8.63%) Firewall
2 227 (6.40%) LAN
3 215 (6.06%) WAN
4 209 (5.89%) TCP/IP
5 201 (5.67%) VoIP
6 198 (5.58%) DNS
7 172 (4.85%) DHCP
8 141 (3.98%) Wireless
9 118 (3.33%) VPN
10 109 (3.07%) Skype
11 100 (2.82%) ADSL
12 99 (2.79%) Broadband
13 96 (2.71%) 3G
14 61 (1.72%) Internet
14 61 (1.72%) SAN
15 48 (1.35%) Network Security
16 41 (1.16%) VLAN
17 40 (1.13%) NAS
18 39 (1.10%) Remote Desktop
19 33 (0.93%) IP Telephony
Database & Business Intelligence
1 496 (13.98%) SQL Server
2 154 (4.34%) SQL Server Integration Services
3 106 (2.99%) SQL Server Reporting Services
4 86 (2.42%) Relational Database
5 44 (1.24%) RDBMS
5 44 (1.24%) SQL Server Analysis Services
6 38 (1.07%) Data Warehouse
7 33 (0.93%) MySQL
8 26 (0.73%) DB2
9 23 (0.65%) BusinessObjects
9 23 (0.65%) Oracle Database
10 22 (0.62%) Crystal Reports
11 21 (0.59%) MongoDB
11 21 (0.59%) NoSQL
11 21 (0.59%) SQL Server 2012
12 20 (0.56%) SQL Server 2008
13 19 (0.54%) QlikView
14 17 (0.48%) SQL Server 2016
15 13 (0.37%) Power BI
16 12 (0.34%) DTS
Development Applications
1 92 (2.59%) JIRA
2 18 (0.51%) Octopus Deploy
3 16 (0.45%) Visual Studio
4 15 (0.42%) Team Foundation Server
5 9 (0.25%) Git (software)
6 6 (0.17%) MSI
7 5 (0.14%) Bitbucket
7 5 (0.14%) Hudson
7 5 (0.14%) LINQPad
7 5 (0.14%) SQL Server Management Studio (SSMS)
7 5 (0.14%) Subversion
7 5 (0.14%) TeamCity
8 4 (0.11%) Jenkins
8 4 (0.11%) Visual Studio Team System
9 3 (0.085%) Bazaar
9 3 (0.085%) Eclipse
10 2 (0.056%) GitLab
10 2 (0.056%) Maven
10 2 (0.056%) Vagrant
11 1 (0.028%) Oracle APEX
General
1 710 (20.02%) Finance
2 136 (3.83%) Retail
3 133 (3.75%) Law
4 112 (3.16%) Banking
5 99 (2.79%) Back Office
6 97 (2.73%) Legal
7 94 (2.65%) Marketing
8 86 (2.42%) Front Office
9 66 (1.86%) Manufacturing
10 54 (1.52%) Telecoms
11 43 (1.21%) Public Sector
12 34 (0.96%) Advertising
13 33 (0.93%) Automotive
14 23 (0.65%) Local Government
15 21 (0.59%) Financial Institution
16 19 (0.54%) German Language
16 19 (0.54%) Pharmaceutical
17 17 (0.48%) French Language
18 14 (0.39%) Publishing
19 10 (0.28%) Electronics
Libraries, Frameworks & Software Standards
1 269 (7.58%) .NET
2 136 (3.83%) XML
3 109 (3.07%) HTML
4 91 (2.57%) ASP.NET
5 71 (2.00%) CSS
6 69 (1.95%) Web Services
7 56 (1.58%) FIX Protocol
8 39 (1.10%) JSON
9 35 (0.99%) Middleware
10 34 (0.96%) Ajax
11 28 (0.79%) SOAP
12 27 (0.76%) EDI
13 20 (0.56%) jQuery
13 20 (0.56%) XSLT
14 18 (0.51%) XSD
15 15 (0.42%) Spring
16 14 (0.39%) COM
17 13 (0.37%) ASP.NET MVC
18 12 (0.34%) Classic ASP
19 11 (0.31%) WebRTC
Miscellaneous
1 309 (8.71%) Analytical Skills
2 132 (3.72%) Self-Motivation
3 127 (3.58%) Data Centre
4 96 (2.71%) Management Information System
5 87 (2.45%) Video Conferencing
6 78 (2.20%) Driving Licence
7 67 (1.89%) iPhone
8 64 (1.80%) EPoS
9 58 (1.64%) Smartphone
10 55 (1.55%) Reinsurance
11 49 (1.38%) iSeries
12 48 (1.35%) Blackberry
13 43 (1.21%) Equities
14 42 (1.18%) Foreign Exchange (FX)
14 42 (1.18%) User Experience
15 40 (1.13%) AS400
16 36 (1.01%) Enterprise Software
17 35 (0.99%) Fixed Income
18 30 (0.85%) iPad
19 28 (0.79%) Derivative
Operating Systems
1 1,590 (44.83%) Windows
2 637 (17.96%) Windows Server
3 532 (15.00%) Windows 10
4 462 (13.03%) Windows 7
5 293 (8.26%) Linux
6 257 (7.25%) Windows Server 2012
7 189 (5.33%) Unix
8 141 (3.98%) Windows Server 2008
9 117 (3.30%) Android
10 92 (2.59%) Windows 8
11 79 (2.23%) Apple iOS
12 57 (1.61%) Mac OS
13 37 (1.04%) Mac OS X
14 33 (0.93%) Windows Server 2003
15 32 (0.90%) Red Hat Enterprise Linux
16 31 (0.87%) Windows XP
17 29 (0.82%) Windows Vista
18 27 (0.76%) CentOS
19 14 (0.39%) AIX
20 10 (0.28%) Solaris
Processes & Methodologies
1 771 (21.74%) ITIL
2 571 (16.10%) Problem-Solving
3 211 (5.95%) CRM
4 170 (4.79%) Service Management
5 169 (4.76%) Incident Management
6 156 (4.40%) ERP
7 151 (4.26%) Change Management
8 141 (3.98%) Computer Science
9 133 (3.75%) Service Delivery
10 131 (3.69%) Problem Management
11 119 (3.35%) Time Management
12 116 (3.27%) Agile Software Development
13 112 (3.16%) Supplier Management
14 109 (3.07%) Asset Management
15 106 (2.99%) ITSM
16 97 (2.73%) Root Cause Analysis
17 95 (2.68%) Continuous Improvement
17 95 (2.68%) Process Improvement
18 85 (2.40%) Fintech
19 80 (2.26%) ITIL V3
Programming Languages
1 1,068 (30.11%) SQL
2 216 (6.09%) PowerShell
3 165 (4.65%) C#
4 147 (4.14%) Java
5 138 (3.89%) T-SQL
6 96 (2.71%) JavaScript
7 63 (1.78%) Python
8 45 (1.27%) PHP
9 42 (1.18%) PL/SQL
10 41 (1.16%) VB
11 40 (1.13%) RPG
12 39 (1.10%) VB.NET
13 38 (1.07%) Perl
14 32 (0.90%) Bash Shell
15 27 (0.76%) VBA
16 26 (0.73%) Shell Script
17 23 (0.65%) C++
18 22 (0.62%) C
19 16 (0.45%) XPath
20 9 (0.25%) VBScript
Qualifications
1 300 (8.46%) Degree
2 235 (6.63%) Cisco Certification
3 229 (6.46%) Microsoft Certification
4 228 (6.43%) CCNA
5 166 (4.68%) MCSE
6 97 (2.73%) VMware Certified Professional (VCP)
7 94 (2.65%) CCNP
7 94 (2.65%) MCITP
8 65 (1.83%) MCP
9 59 (1.66%) Computer Science Degree
9 59 (1.66%) MCSA
10 56 (1.58%) Security Cleared
11 45 (1.27%) A+ Certification
12 43 (1.21%) ITIL Certification
13 29 (0.82%) DBS Check
14 26 (0.73%) ITIL Foundation Certificate
15 22 (0.62%) SC Cleared
16 18 (0.51%) MCDST
17 10 (0.28%) DV Cleared
18 8 (0.23%) CCENT
Quality Assurance & Compliance
1 279 (7.87%) SLA
2 99 (2.79%) ISO/IEC 27001
3 74 (2.09%) ISO 9001
4 43 (1.21%) QA
5 16 (0.45%) GDPR
6 15 (0.42%) PMO
7 14 (0.39%) PCI DSS
8 10 (0.28%) Cyber Essentials
9 9 (0.25%) Sarbanes-Oxley
10 8 (0.23%) ISO/IEC 20000
11 6 (0.17%) Data Quality
12 3 (0.085%) ISO 15022
12 3 (0.085%) ISO 20022
13 2 (0.056%) ITGC
14 1 (0.028%) BS7666
14 1 (0.028%) DICOM
14 1 (0.028%) HL7
14 1 (0.028%) IFRS
14 1 (0.028%) ISO 22301
14 1 (0.028%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 1,156 (32.59%) Active Directory
2 274 (7.72%) VMware Infrastructure
3 157 (4.43%) Hyper-V
4 34 (0.96%) XenApp
5 29 (0.82%) Docker
6 26 (0.73%) VMware ESXi
7 23 (0.65%) vSphere
8 20 (0.56%) XenDesktop
9 19 (0.54%) Terminal Services
10 18 (0.51%) Virtual Servers
11 17 (0.48%) Virtual Desktop
12 16 (0.45%) Virtual Machines
13 15 (0.42%) Forefront TMG
14 12 (0.34%) Microsoft App-V
15 11 (0.31%) Firmware
16 7 (0.20%) VMware Workstation
17 6 (0.17%) Microsoft Virtual Server
18 5 (0.14%) Citrix Hypervisor
19 4 (0.11%) DFS Replication
20 3 (0.085%) Terminal Server
Systems Management
1 217 (6.12%) SCCM
2 46 (1.30%) WSUS
3 24 (0.68%) Backup Exec
3 24 (0.68%) Kubernetes
4 22 (0.62%) Microsoft Intune
5 20 (0.56%) WebSphere Cast Iron
6 17 (0.48%) AirWatch
6 17 (0.48%) SCOM
7 16 (0.45%) Control-M
8 11 (0.31%) Microsoft Data Protection Manager
8 11 (0.31%) Tivoli Storage Manager
8 11 (0.31%) vRealize
9 9 (0.25%) Ansible
10 8 (0.23%) Perfmon
11 7 (0.20%) Cisco CUCM
11 7 (0.20%) Jamf Pro
11 7 (0.20%) Microsoft Clustering
11 7 (0.20%) NetBackup
11 7 (0.20%) Puppet
12 6 (0.17%) Norton AntiVirus
Vendors
1 1,292 (36.43%) Microsoft
2 464 (13.08%) VMware
3 376 (10.60%) Citrix
4 273 (7.70%) Cisco
5 237 (6.68%) Oracle
6 125 (3.52%) ServiceNow
7 115 (3.24%) SAP
8 112 (3.16%) Apple
9 108 (3.04%) Meraki
10 104 (2.93%) Polycom
11 97 (2.73%) Aruba
12 79 (2.23%) Salesforce.com
13 61 (1.72%) HP
14 49 (1.38%) Bloomberg
15 48 (1.35%) Red Hat
16 42 (1.18%) IBM
17 41 (1.16%) Adobe
17 41 (1.16%) iManage
17 41 (1.16%) JD Edwards
18 37 (1.04%) Veeam