Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,500 per year, according to job vacancies posted during the 6 months leading to 25 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
25 Mar 2026
Same period 2025 Same period 2024
Rank 144 186 173
Rank change year-on-year +42 -13 +91
Permanent jobs requiring a Support Analyst 1,135 712 1,492
As % of all permanent jobs in the UK 1.48% 1.73% 1.71%
As % of the Job Titles category 1.60% 1.92% 1.80%
Number of salaries quoted 846 586 1,206
10th Percentile £26,250 £24,500 £24,875
25th Percentile £30,000 £29,750 £28,250
Median annual salary (50th Percentile) £34,500 £38,707 £36,500
Median % change year-on-year -10.87% +6.05% +10.61%
75th Percentile £43,750 £51,500 £47,500
90th Percentile £53,125 £67,500 £60,000
UK excluding London median annual salary £32,750 £32,500 £32,500
% change year-on-year +0.77% - +6.56%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 70,818 37,087 82,684
% of permanent jobs with a recognized job title 92.06% 90.12% 94.59%
Number of salaries quoted 45,208 22,964 62,728
10th Percentile £30,000 £31,250 £28,500
25th Percentile £39,750 £42,750 £38,750
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.33%
75th Percentile £75,000 £79,500 £72,500
90th Percentile £95,000 £100,000 £91,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 25 March 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 25 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +36 1,025 £34,500 -10.97% 118
UK excluding London +66 852 £32,750 +0.77% 118
South East +77 279 £33,000 -9.59% 47
London -22 252 £42,500 -15.00% 26
Work from Home +22 240 £35,221 -17.13% 39
Midlands +39 168 £33,500 +21.82% 21
North of England -35 157 £34,000 +13.33% 15
West Midlands +61 104 £35,000 +7.69% 14
South West +12 97 £32,500 +4.00% 16
Yorkshire -22 88 £31,000 +7.83% 4
East of England +8 71 £30,000 -7.69% 13
Scotland +30 67 £30,000 -21.05% 10
East Midlands -8 64 £28,500 +26.67% 7
North West -22 60 £35,000 +7.28% 9
Northern Ireland -23 11 £32,000 +15.11% 1
North East -30 9 £47,500 +61.02% 2
Wales -20 2 £42,000 -4.69%

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 25 March 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 400 (35.24%) Microsoft
2 355 (31.28%) Windows
3 323 (28.46%) Problem-Solving
4 284 (25.02%) Microsoft 365
5 241 (21.23%) Customer Service
6 233 (20.53%) Active Directory
7 227 (20.00%) SQL
8 225 (19.82%) ITIL
9 209 (18.41%) Azure
10 160 (14.10%) Degree
11 141 (12.42%) ERP
12 135 (11.89%) Continuous Improvement
13 131 (11.54%) Microsoft Office
14 121 (10.66%) ITSM
15 113 (9.96%) Entra ID
16 96 (8.46%) Power Platform
16 96 (8.46%) Windows 10
17 90 (7.93%) Business Intelligence
18 89 (7.84%) Process Improvement
19 88 (7.75%) Microsoft Intune
20 86 (7.58%) SharePoint
21 80 (7.05%) Microsoft Excel
22 79 (6.96%) JIRA
22 79 (6.96%) Microsoft Exchange
23 78 (6.87%) Change Management
24 77 (6.78%) Service Management
24 77 (6.78%) SQL Server
25 76 (6.70%) Windows Server
26 75 (6.61%) Power BI
27 72 (6.34%) SLA

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 86 (7.58%) SharePoint
2 79 (6.96%) Microsoft Exchange
3 14 (1.23%) Confluence
4 9 (0.79%) IIS
5 6 (0.53%) Skype for Business
6 5 (0.44%) CMS
7 4 (0.35%) WebSphere
7 4 (0.35%) WebSphere Application Server
8 2 (0.18%) Tomcat
9 1 (0.088%) Appian
9 1 (0.088%) Exchange Server 2013
9 1 (0.088%) Moodle
9 1 (0.088%) Umbraco
Applications
1 131 (11.54%) Microsoft Office
2 80 (7.05%) Microsoft Excel
3 32 (2.82%) Microsoft PowerPoint
4 13 (1.15%) MS Visio
5 8 (0.70%) Spreadsheet
6 1 (0.088%) Acrobat
6 1 (0.088%) AutoCAD
6 1 (0.088%) Photoshop
Business Applications
1 28 (2.47%) Dynamics CRM
2 16 (1.41%) Endur
3 15 (1.32%) NEC Housing
4 12 (1.06%) Dynamics AX
5 11 (0.97%) Unit4 Business World
6 10 (0.88%) NetSuite
7 9 (0.79%) Magento
7 9 (0.79%) Shopify
7 9 (0.79%) Visualfiles
8 8 (0.70%) Dynamics NAV
9 7 (0.62%) SAP S/4HANA
10 6 (0.53%) Elite 3E
10 6 (0.53%) Fidessa
10 6 (0.53%) SAP HR
10 6 (0.53%) SAP Payroll
11 5 (0.44%) SAP ERP
12 4 (0.35%) Dynamics GP
12 4 (0.35%) Exchequer
12 4 (0.35%) Primavera
13 3 (0.26%) SAP Business ByDesign
Cloud Services
1 284 (25.02%) Microsoft 365
2 209 (18.41%) Azure
3 113 (9.96%) Entra ID
4 96 (8.46%) Power Platform
5 53 (4.67%) Dynamics 365
6 51 (4.49%) SaaS
7 36 (3.17%) OneDrive
8 27 (2.38%) AWS
9 22 (1.94%) Power Automate
10 17 (1.50%) Azure DevOps
11 13 (1.15%) Google Workspace
12 12 (1.06%) dbt
13 11 (0.97%) Boomi
13 11 (0.97%) iPaaS
13 11 (0.97%) Workato
14 10 (0.88%) PowerApps
15 9 (0.79%) ClickUp
15 9 (0.79%) PaaS
16 8 (0.70%) IaaS
17 6 (0.53%) OCI
Communications & Networking
1 68 (5.99%) DNS
2 66 (5.81%) DHCP
3 59 (5.20%) VPN
4 50 (4.41%) Firewall
5 36 (3.17%) TCP/IP
6 23 (2.03%) Remote Desktop
7 18 (1.59%) WAN
8 17 (1.50%) Broadband
8 17 (1.50%) Wi-Fi
9 16 (1.41%) LAN
10 15 (1.32%) Wireless
11 12 (1.06%) VLAN
11 12 (1.06%) VoIP
11 12 (1.06%) WinSCP
12 10 (0.88%) WebEx
13 9 (0.79%) 4G
13 9 (0.79%) Unified Communications
14 7 (0.62%) MPLS
15 6 (0.53%) Skype
16 5 (0.44%) SD-WAN
Database & Business Intelligence
1 77 (6.78%) SQL Server
2 75 (6.61%) Power BI
3 27 (2.38%) Relational Database
4 15 (1.32%) Metabase
4 15 (1.32%) Oracle Reports
4 15 (1.32%) SQL Server Integration Services
5 13 (1.15%) SQL Server Reporting Services
6 12 (1.06%) Data Warehouse
7 8 (0.70%) PostgreSQL
8 5 (0.44%) SAP BW
9 4 (0.35%) DB2
10 3 (0.26%) Azure SQL Database
10 3 (0.26%) BusinessObjects
10 3 (0.26%) Crystal Reports
10 3 (0.26%) Power Query
11 1 (0.088%) MySQL
11 1 (0.088%) Oracle Database
Development Applications
1 79 (6.96%) JIRA
2 20 (1.76%) Git
3 15 (1.32%) Visual Studio
4 5 (0.44%) Bitbucket
5 4 (0.35%) LabVIEW
6 2 (0.18%) Rational Rhapsody
7 1 (0.088%) SQL Server Management Studio (SSMS)
General
1 412 (36.30%) Social Skills
2 200 (17.62%) Finance
3 171 (15.07%) Analytical Skills
4 74 (6.52%) Law
5 69 (6.08%) Organisational Skills
6 68 (5.99%) Legal
6 68 (5.99%) Retail
7 65 (5.73%) Manufacturing
8 50 (4.41%) Telecoms
9 33 (2.91%) Documentation Skills
10 21 (1.85%) Advertising
11 17 (1.50%) Banking
11 17 (1.50%) Marketing
12 14 (1.23%) Automotive
13 13 (1.15%) Billing
14 12 (1.06%) Back Office
15 9 (0.79%) Financial Institution
16 7 (0.62%) Inclusion and Diversity
17 6 (0.53%) Agriculture
18 5 (0.44%) Publishing
Libraries, Frameworks & Software Standards
1 29 (2.56%) .NET
2 15 (1.32%) Web Services
3 14 (1.23%) Middleware
4 9 (0.79%) EDI
4 9 (0.79%) FIX Protocol
5 8 (0.70%) REST
5 8 (0.70%) SOAP
6 4 (0.35%) CSS
6 4 (0.35%) HTML
6 4 (0.35%) Oracle Fusion
6 4 (0.35%) Software Packaging
7 1 (0.088%) Elastic Stack
7 1 (0.088%) JSON
7 1 (0.088%) MFC
7 1 (0.088%) SAP CAF
7 1 (0.088%) XML
Miscellaneous
1 97 (8.55%) Onboarding
2 78 (6.87%) Driving Licence
3 50 (4.41%) Management Information System
4 43 (3.79%) Video Conferencing
5 27 (2.38%) Enterprise Software
6 20 (1.76%) Self-Motivation
7 19 (1.67%) NHS
8 16 (1.41%) Analytical Mindset
9 15 (1.32%) Product Ownership
9 15 (1.32%) Renewable Energy
10 11 (0.97%) Low-Code
11 10 (0.88%) Client/Server
12 9 (0.79%) EPoS
13 8 (0.70%) iPhone
13 8 (0.70%) Mobile App
14 7 (0.62%) IoT
15 6 (0.53%) Data Protection Act
15 6 (0.53%) Reference Data
16 5 (0.44%) Housing Association
17 4 (0.35%) Legacy Applications
Operating Systems
1 355 (31.28%) Windows
2 96 (8.46%) Windows 10
3 76 (6.70%) Windows Server
4 43 (3.79%) Linux
5 34 (3.00%) Mac OS
6 33 (2.91%) Android
7 30 (2.64%) Apple iOS
8 11 (0.97%) Unix
9 8 (0.70%) Windows Server 2016
10 6 (0.53%) Windows Server 2012
11 5 (0.44%) Windows Server 2019
12 3 (0.26%) Solaris
12 3 (0.26%) Ubuntu
12 3 (0.26%) Windows Server 2008
13 2 (0.18%) Windows 7
14 1 (0.088%) AIX
14 1 (0.088%) VMS
14 1 (0.088%) Windows Server 2003
Processes & Methodologies
1 323 (28.46%) Problem-Solving
2 241 (21.23%) Customer Service
3 225 (19.82%) ITIL
4 141 (12.42%) ERP
5 135 (11.89%) Continuous Improvement
6 121 (10.66%) ITSM
7 90 (7.93%) Business Intelligence
8 89 (7.84%) Process Improvement
9 78 (6.87%) Change Management
10 77 (6.78%) Service Management
11 62 (5.46%) CRM
12 55 (4.85%) Cybersecurity
13 45 (3.96%) Mentoring
14 40 (3.52%) Data Management
15 38 (3.35%) Data Analysis
16 37 (3.26%) Root Cause Analysis
16 37 (3.26%) Service Delivery
17 36 (3.17%) Computer Science
17 36 (3.17%) Migration
18 35 (3.08%) User Experience
Programming Languages
1 227 (20.00%) SQL
2 35 (3.08%) PowerShell
3 32 (2.82%) T-SQL
4 30 (2.64%) Python
5 26 (2.29%) C#
6 15 (1.32%) Java
7 14 (1.23%) VB.NET
8 5 (0.44%) ABAP
8 5 (0.44%) Data Analysis Expressions
8 5 (0.44%) Kusto Query Language
8 5 (0.44%) VBA
9 4 (0.35%) Delphi
9 4 (0.35%) JavaScript
9 4 (0.35%) Pascal
9 4 (0.35%) PHP
9 4 (0.35%) PL/SQL
10 3 (0.26%) Apex Code
10 3 (0.26%) Bash
11 2 (0.18%) VB
12 1 (0.088%) Bicep
Qualifications
1 160 (14.10%) Degree
2 38 (3.35%) Security Cleared
3 37 (3.26%) Microsoft Certification
4 35 (3.08%) A+ Certification
5 21 (1.85%) Microsoft Certified Professional
6 20 (1.76%) SC Cleared
7 18 (1.59%) HND
8 17 (1.50%) Computer Science Degree
9 15 (1.32%) HNC
10 12 (1.06%) ITIL Foundation Certificate
11 9 (0.79%) DBS Check
12 8 (0.70%) DV Cleared
12 8 (0.70%) ITIL Certification
12 8 (0.70%) Network+ Certification
13 7 (0.62%) CCNA
13 7 (0.62%) Cisco Certification
14 6 (0.53%) MCSA
15 5 (0.44%) MCSE
15 5 (0.44%) SAP Certification
16 4 (0.35%) Master's Degree
Quality Assurance & Compliance
1 72 (6.34%) SLA
2 24 (2.11%) QA
3 16 (1.41%) Accessibility
4 10 (0.88%) Cyber Essentials
5 9 (0.79%) GDPR
5 9 (0.79%) ISO/IEC 27001
6 6 (0.53%) Cyber Essentials PLUS
6 6 (0.53%) Data Quality
7 4 (0.35%) Actionable Recommendations
8 1 (0.088%) PCI DSS
System Software
1 233 (20.53%) Active Directory
2 25 (2.20%) VMware Infrastructure
3 12 (1.06%) Hyper-V
4 8 (0.70%) Virtual Desktop
5 5 (0.44%) BitLocker
5 5 (0.44%) XenApp
6 4 (0.35%) Virtual Machines
7 3 (0.26%) Docker
8 1 (0.088%) vSphere
Systems Management
1 88 (7.75%) Microsoft Intune
2 22 (1.94%) SCCM
3 7 (0.62%) Grafana
3 7 (0.62%) Single Sign-On
4 5 (0.44%) Control-M
4 5 (0.44%) Kubernetes
4 5 (0.44%) Prometheus
5 4 (0.35%) Jamf Pro
6 1 (0.088%) AirWatch
6 1 (0.088%) EMC NetWorker
6 1 (0.088%) Symantec Endpoint Protection
6 1 (0.088%) Terraform
Vendors
1 400 (35.24%) Microsoft
2 47 (4.14%) ServiceNow
3 31 (2.73%) Oracle
4 30 (2.64%) VMware
5 24 (2.11%) SAP
6 20 (1.76%) Adobe
7 18 (1.59%) Cisco
8 16 (1.41%) Apple
8 16 (1.41%) Google
9 15 (1.32%) Freshdesk
10 13 (1.15%) iManage
11 12 (1.06%) Nintex
11 12 (1.06%) Salesforce
12 11 (0.97%) CheckPoint
12 11 (0.97%) ConnectWise
12 11 (0.97%) HubSpot
12 11 (0.97%) Northgate
12 11 (0.97%) Palo Alto
13 10 (0.88%) Sage
14 9 (0.79%) Starlink