Period
to 24 February 2018

The median annual salary for a Support Analyst was £30,000 in advertised job vacancies during the 6 months to 24 February 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK
6 months to
24 Feb 2018
Same period 2017 Same period 2016
Rank 127 107 88
Rank change year-on-year -20 -19 -3
Permanent jobs requiring a Support Analyst 4,330 4,900 6,567
As % of all permanent IT jobs advertised in the UK 2.47% 2.79% 3.11%
As % of the Job Titles category 2.57% 2.89% 3.22%
Number of salaries quoted 3,850 4,314 5,673
UK median annual salary £30,000 £30,500 £32,500
Median salary % change year-on-year -1.64% -6.15% +3.17%
10th Percentile £21,000 £21,250 £21,000
90th Percentile £50,000 £48,750 £56,250
UK excluding London median annual salary £27,500 £27,500 £28,000
% change year-on-year - -1.79% +1.82%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 168,620 169,529 204,010
% of permanent IT jobs with a recognized job title 96.27% 96.50% 96.64%
Number of salaries quoted 138,446 140,771 170,581
UK median annual salary £50,000 £47,500 £46,500
Median salary % change year-on-year +5.26% +2.15% +3.33%
10th Percentile £27,500 £27,000 £26,750
90th Percentile £80,000 £77,500 £76,000
UK excluding London median annual salary £42,500 £42,500 £42,000
% change year-on-year - +1.19% +5.00%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Support Analyst over the 6 months to 24 February 2018.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 24 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -16 4,097 £30,000 -2.32% 470
UK excluding London -32 2,609 £27,500 - 349
London -15 1,643 £37,500 +5.17% 144
South East -4 905 £27,500 -3.51% 95
North of England -67 519 £27,500 - 78
Midlands +24 502 £26,000 -9.57% 74
West Midlands +34 313 £27,000 -5.26% 42
South West +8 277 £24,500 -7.55% 41
North West -22 257 £28,000 -1.75% 40
East of England -58 254 £30,000 +7.14% 37
Yorkshire -66 233 £26,000 +4.00% 32
East Midlands +14 189 £25,000 -13.79% 31
Scotland -34 111 £33,500 +9.84% 15
Wales -25 44 £28,500 +7.55% 8
North East -51 29 £27,500 - 6
Channel Islands -1 3 £32,500 -10.96%
Northern Ireland -21 3 £30,000 - 1

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 February 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 2,076 (47.94%) Windows
2 1,704 (39.35%) Microsoft
3 1,492 (34.46%) SQL
4 1,168 (26.97%) Active Directory
5 1,038 (23.97%) ITIL
6 994 (22.96%) Finance
7 895 (20.67%) Microsoft Office
8 864 (19.95%) Windows Server
9 706 (16.30%) SQL Server
10 624 (14.41%) Windows 7
11 575 (13.28%) Office 365
12 557 (12.86%) VMware
13 518 (11.96%) Linux
14 497 (11.48%) Oracle
15 459 (10.60%) Degree
16 443 (10.23%) Unix
17 436 (10.07%) MS Exchange
18 398 (9.19%) SLA
19 390 (9.01%) Windows 10
20 369 (8.52%) Citrix
21 354 (8.18%) Windows Server 2008
22 351 (8.11%) Windows Server 2012
23 337 (7.78%) Analytical Skills
24 321 (7.41%) Java
25 315 (7.27%) VMware Infrastructure
26 304 (7.02%) Cisco
27 289 (6.67%) .NET
28 287 (6.63%) Banking
29 283 (6.54%) IIS
30 268 (6.19%) TCP/IP

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 436 (10.07%) MS Exchange
2 283 (6.54%) IIS
3 240 (5.54%) SharePoint
4 131 (3.03%) Exchange Server 2010
5 105 (2.42%) Skype for Business
6 96 (2.22%) Tomcat
7 95 (2.19%) Apache
8 86 (1.99%) Exchange Server 2013
9 60 (1.39%) Blackberry Enterprise Server
9 60 (1.39%) JBoss
10 38 (0.88%) Exchange Server 2007
11 36 (0.83%) WebLogic
12 32 (0.74%) BizTalk Server
13 29 (0.67%) WebSphere
14 19 (0.44%) Confluence
15 18 (0.42%) CMS
15 18 (0.42%) Oracle SOA Suite
16 14 (0.32%) SharePoint 2013
17 12 (0.28%) Moodle
18 11 (0.25%) Exchange Server 2003
Applications
1 895 (20.67%) Microsoft Office
2 244 (5.64%) Microsoft Excel
3 85 (1.96%) Microsoft PowerPoint
4 21 (0.48%) MS Visio
5 14 (0.32%) Acrobat
6 12 (0.28%) Spreadsheet
7 8 (0.18%) Adobe Creative Suite
8 7 (0.16%) InfoPath
9 2 (0.046%) Adobe Captivate
9 2 (0.046%) AutoCAD
9 2 (0.046%) CATIA
9 2 (0.046%) Siemens NX
10 1 (0.023%) Abaqus
10 1 (0.023%) FreeHand
10 1 (0.023%) Maya
10 1 (0.023%) Microsoft Project
10 1 (0.023%) Windchill
Business Applications
1 94 (2.17%) Dynamics CRM
2 69 (1.59%) Oracle EBS
3 64 (1.48%) Dynamics AX
4 54 (1.25%) Dynamics NAV
5 50 (1.15%) Elite 3E
6 36 (0.83%) NetSuite
7 31 (0.72%) BusinessWare
7 31 (0.72%) Oracle EBS R12
8 26 (0.60%) SAP CO
8 26 (0.60%) SAP FI
8 26 (0.60%) SAP FI/CO
9 25 (0.58%) Oracle Financials
10 21 (0.48%) Oracle 11i
11 20 (0.46%) SAP SD
12 19 (0.44%) ION MarketView
12 19 (0.44%) Sage X3
13 17 (0.39%) Oracle Applications
14 15 (0.35%) Carpe Diem
14 15 (0.35%) HFM
15 14 (0.32%) Eloqua
Cloud Services
1 575 (13.28%) Office 365
2 215 (4.97%) Microsoft Azure
3 108 (2.49%) Amazon AWS
4 81 (1.87%) SaaS
5 41 (0.95%) Mimecast
6 37 (0.85%) Cloud Computing
7 21 (0.48%) OneDrive
8 20 (0.46%) PaaS
9 16 (0.37%) IaaS
10 11 (0.25%) Adobe Analytics
11 8 (0.18%) Adobe Creative Cloud
11 8 (0.18%) Azure Active Directory
11 8 (0.18%) G Suite
12 7 (0.16%) Dynamics 365
13 4 (0.092%) GitHub
13 4 (0.092%) Yammer
14 3 (0.069%) Akamai
14 3 (0.069%) Slack
15 2 (0.046%) OpenShift
15 2 (0.046%) SuccessFactors
Communications & Networking
1 268 (6.19%) TCP/IP
2 266 (6.14%) Firewall
3 252 (5.82%) DNS
4 220 (5.08%) DHCP
5 190 (4.39%) LAN
6 171 (3.95%) WAN
7 129 (2.98%) VoIP
8 118 (2.73%) VPN
9 93 (2.15%) SAN
10 88 (2.03%) Internet
11 74 (1.71%) Skype
12 68 (1.57%) Wi-Fi
13 59 (1.36%) VLAN
14 56 (1.29%) Wireless
15 52 (1.20%) Remote Desktop
16 49 (1.13%) FTP
17 46 (1.06%) SSL
18 35 (0.81%) HTTP
19 27 (0.62%) IP Telephony
20 24 (0.55%) Network Security
Database & Business Intelligence
1 706 (16.30%) SQL Server
2 113 (2.61%) SQL Server Reporting Services
3 103 (2.38%) Oracle Database
4 96 (2.22%) Crystal Reports
5 94 (2.17%) SQL Server 2008
6 78 (1.80%) MySQL
7 76 (1.76%) Relational Database
8 65 (1.50%) SQL Server Integration Services
9 53 (1.22%) Oracle Reports
10 51 (1.18%) SQL Server 2012
11 50 (1.15%) Data Warehouse
12 44 (1.02%) SQL Server 2005
13 35 (0.81%) BusinessObjects
13 35 (0.81%) Oracle Database 11g
14 32 (0.74%) RDBMS
15 27 (0.62%) SQL Server Analysis Services
16 23 (0.53%) DB2
17 21 (0.48%) Oracle Database 10g
18 20 (0.46%) SQLPlus
19 18 (0.42%) SQL Server 2014
Development Applications
1 66 (1.52%) JIRA
2 33 (0.76%) Oracle Forms
3 21 (0.48%) Subversion
4 16 (0.37%) Git (software)
5 14 (0.32%) Visual Studio
6 11 (0.25%) FrontPage
7 9 (0.21%) Eclipse
7 9 (0.21%) SoapUI
8 7 (0.16%) Jenkins
8 7 (0.16%) SQL Server Management Studio (SSMS)
8 7 (0.16%) Team Foundation Server
9 5 (0.12%) PROIV
9 5 (0.12%) Visual Studio Team System
10 4 (0.092%) Selenium
11 2 (0.046%) IntelliJ
11 2 (0.046%) JConsole
11 2 (0.046%) Maven
11 2 (0.046%) MSI
11 2 (0.046%) Oracle APEX
11 2 (0.046%) VisualVM
General
1 994 (22.96%) Finance
2 287 (6.63%) Banking
3 200 (4.62%) Law
4 168 (3.88%) Retail
5 165 (3.81%) Legal
6 160 (3.70%) Front Office
7 128 (2.96%) Manufacturing
8 114 (2.63%) Investment Banking
9 95 (2.19%) Telecoms
10 71 (1.64%) Back Office
11 67 (1.55%) Marketing
12 65 (1.50%) Retail Banking
13 60 (1.39%) Advertising
14 49 (1.13%) Games
14 49 (1.13%) German Language
15 48 (1.11%) French Language
16 36 (0.83%) Private Banking
17 30 (0.69%) Financial Institution
18 29 (0.67%) Corporate Banking
19 19 (0.44%) Electronics
Libraries, Frameworks & Software Standards
1 289 (6.67%) .NET
2 149 (3.44%) HTML
3 134 (3.09%) Web Services
4 118 (2.73%) XML
5 103 (2.38%) CSS
6 85 (1.96%) FIX Protocol
7 83 (1.92%) J2EE
8 68 (1.57%) ASP.NET
9 45 (1.04%) Middleware
10 44 (1.02%) SOAP
11 32 (0.74%) XSLT
12 31 (0.72%) jQuery
13 29 (0.67%) .NET Framework
14 27 (0.62%) EDI
15 24 (0.55%) AngularJS
16 22 (0.51%) REST
17 20 (0.46%) LDAP
18 19 (0.44%) JSON
18 19 (0.44%) Spring
19 18 (0.42%) Node.js
Miscellaneous
1 337 (7.78%) Analytical Skills
2 191 (4.41%) Computer Science
3 132 (3.05%) Management Information System
4 112 (2.59%) Driving Licence
5 111 (2.56%) Blackberry
6 89 (2.06%) iPhone
7 75 (1.73%) Data Centre
8 70 (1.62%) Foreign Exchange (FX)
9 58 (1.34%) Equities
9 58 (1.34%) Video Conferencing
10 55 (1.27%) Smartphone
11 51 (1.18%) Client/Server
11 51 (1.18%) Fintech
12 49 (1.13%) Enterprise Software
13 46 (1.06%) Fixed Income
13 46 (1.06%) iPad
14 45 (1.04%) Hedge funds
15 44 (1.02%) Derivative
16 42 (0.97%) Clustering
17 35 (0.81%) N-Tier
Operating Systems
1 2,076 (47.94%) Windows
2 864 (19.95%) Windows Server
3 624 (14.41%) Windows 7
4 518 (11.96%) Linux
5 443 (10.23%) Unix
6 390 (9.01%) Windows 10
7 354 (8.18%) Windows Server 2008
8 351 (8.11%) Windows Server 2012
9 205 (4.73%) Windows 8
10 117 (2.70%) Windows Server 2003
11 86 (1.99%) Mac OS X
12 76 (1.76%) Android
13 65 (1.50%) Apple iOS
14 64 (1.48%) Windows XP
15 61 (1.41%) Solaris
16 45 (1.04%) AIX
17 37 (0.85%) Red Hat Enterprise Linux
18 29 (0.67%) Mac OS
19 18 (0.42%) CentOS
19 18 (0.42%) Windows Vista
Processes & Methodologies
1 1,038 (23.97%) ITIL
2 267 (6.17%) CRM
3 229 (5.29%) Service Management
4 221 (5.10%) Incident Management
5 218 (5.03%) ERP
6 200 (4.62%) Change Management
7 181 (4.18%) Service Delivery
8 172 (3.97%) Problem Management
9 150 (3.46%) Asset Management
10 144 (3.33%) Project Management
11 141 (3.26%) Process Improvement
12 133 (3.07%) Business Intelligence
13 128 (2.96%) User Acceptance Testing
14 122 (2.82%) Root Cause Analysis
15 121 (2.79%) Agile Software Development
16 117 (2.70%) Disaster Recovery
17 116 (2.68%) ITSM
18 100 (2.31%) ETL
19 89 (2.06%) Analytics
20 88 (2.03%) Release Management
Programming Languages
1 1,492 (34.46%) SQL
2 321 (7.41%) Java
3 266 (6.14%) C#
4 181 (4.18%) PowerShell
5 153 (3.53%) JavaScript
6 125 (2.89%) T-SQL
7 93 (2.15%) Perl
8 92 (2.12%) PL/SQL
9 74 (1.71%) Python
10 64 (1.48%) VB
11 63 (1.45%) Shell Script
12 62 (1.43%) PHP
13 41 (0.95%) Bash Shell
14 37 (0.85%) C
15 33 (0.76%) VB.NET
16 30 (0.69%) RPG
17 29 (0.67%) VBA
18 26 (0.60%) C++
19 18 (0.42%) VBScript
20 11 (0.25%) Apex Code
Qualifications
1 459 (10.60%) Degree
2 261 (6.03%) Microsoft Certification
3 120 (2.77%) Security Cleared
4 117 (2.70%) ITIL Certification
5 112 (2.59%) Cisco Certification
6 107 (2.47%) MCSE
7 102 (2.36%) CCNA
7 102 (2.36%) Computer Science Degree
8 100 (2.31%) MCP
9 92 (2.12%) MCSA
10 81 (1.87%) SC Cleared
11 52 (1.20%) A+ Certification
12 40 (0.92%) ITIL Foundation Certificate
13 31 (0.72%) MCITP
14 27 (0.62%) MCDST
15 22 (0.51%) CCNP
16 10 (0.23%) HNC
16 10 (0.23%) Network+ Certification
17 9 (0.21%) CCENT
18 8 (0.18%) DBS Check
Quality Assurance & Compliance
1 398 (9.19%) SLA
2 49 (1.13%) QA
3 48 (1.11%) Data Quality
4 38 (0.88%) ISO/IEC 27001
5 20 (0.46%) COBIT
6 15 (0.35%) PMO
7 11 (0.25%) SEPA
8 10 (0.23%) Solvency II
9 6 (0.14%) ISO 9001
9 6 (0.14%) ISO/IEC 20000
10 5 (0.12%) PCI DSS
11 4 (0.092%) Sarbanes-Oxley
12 3 (0.069%) GDPR
12 3 (0.069%) GxP
12 3 (0.069%) JSP 440
13 1 (0.023%) BS7666
13 1 (0.023%) P3O
System Software
1 1,168 (26.97%) Active Directory
2 315 (7.27%) VMware Infrastructure
3 141 (3.26%) Hyper-V
4 83 (1.92%) XenApp
5 37 (0.85%) VMware ESXi
6 34 (0.79%) vSphere
6 34 (0.79%) XenDesktop
7 26 (0.60%) Terminal Services
8 25 (0.58%) Virtual Desktop
9 19 (0.44%) Docker
10 17 (0.39%) Virtual Machines
11 14 (0.32%) Virtual Servers
11 14 (0.32%) XenServer
12 11 (0.25%) BitLocker
12 11 (0.25%) VMware Workstation
13 10 (0.23%) Microsoft App-V
14 8 (0.18%) Terminal Server
15 7 (0.16%) Firmware
15 7 (0.16%) KVM
16 5 (0.12%) DFS Replication
Systems Management
1 237 (5.47%) SCCM
2 59 (1.36%) Backup Exec
3 42 (0.97%) SCOM
4 33 (0.76%) Oracle Enterprise Manager
5 24 (0.55%) ServiceCenter
6 18 (0.42%) WSUS
7 17 (0.39%) Single Sign-On
8 14 (0.32%) Microsoft Data Protection Manager
8 14 (0.32%) Puppet
9 12 (0.28%) ITRS Geneos
9 12 (0.28%) Opscode Chef
10 11 (0.25%) Cisco CUCM
10 11 (0.25%) Control-M
10 11 (0.25%) Tivoli
11 10 (0.23%) Microsoft Clustering
12 9 (0.21%) DameWare
12 9 (0.21%) Nagios
12 9 (0.21%) SCVMM
12 9 (0.21%) vCenter Server
13 8 (0.18%) Norton AntiVirus
Vendors
1 1,704 (39.35%) Microsoft
2 557 (12.86%) VMware
3 497 (11.48%) Oracle
4 369 (8.52%) Citrix
5 304 (7.02%) Cisco
6 171 (3.95%) SAP
7 162 (3.74%) Apple
8 109 (2.52%) iManage
9 105 (2.42%) HP
10 78 (1.80%) Dell
11 75 (1.73%) Remedy
12 68 (1.57%) Sybase
13 67 (1.55%) Adobe
14 65 (1.50%) IBM
15 62 (1.43%) Google
16 60 (1.39%) Sage
17 58 (1.34%) Salesforce.com
18 57 (1.32%) Bloomberg
19 47 (1.09%) Veeam
20 45 (1.04%) NetApp