Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 15 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
15 Aug 2026
Same period 2025 Same period 2024
Rank 164 128 216
Rank change year-on-year -36 +88 -8
Permanent jobs requiring a Support Analyst 1,315 1,232 1,058
As % of all permanent jobs in the UK 1.23% 2.47% 1.27%
As % of the Job Titles category 1.31% 2.75% 1.34%
Number of salaries quoted 1,092 1,051 740
10th Percentile £26,500 £25,500 £24,000
25th Percentile £29,938 £28,000 £28,250
Median annual salary (50th Percentile) £35,000 £34,000 £35,000
Median % change year-on-year +2.94% -2.86% -
75th Percentile £42,500 £45,063 £43,750
90th Percentile £50,000 £55,000 £60,000
UK excluding London median annual salary £32,500 £32,500 £32,500
% change year-on-year - - +4.84%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 100,207 44,834 78,907
% of permanent jobs with a recognized job title 94.02% 89.91% 95.02%
Number of salaries quoted 68,470 26,530 52,665
10th Percentile £30,000 £28,250 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £56,076 £55,000 £55,000
Median % change year-on-year +1.96% - -8.33%
75th Percentile £75,000 £75,000 £72,000
90th Percentile £96,250 £95,000 £91,250
UK excluding London median annual salary £52,500 £48,000 £50,000
% change year-on-year +9.38% -4.00% -6.54%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 15 August 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 15 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -37 1,203 £35,000 +4.48% 150
UK excluding London -9 1,073 £32,500 - 109
South East +32 303 £32,500 -2.99% 33
Work from Home -23 286 £37,500 +7.14% 45
North of England -2 244 £35,000 +19.66% 34
London -69 223 £42,500 -10.53% 55
Midlands -30 174 £35,000 +7.69% 16
South West -53 138 £32,500 - 12
North West +34 134 £34,500 +4.55% 19
East of England -17 121 £30,000 +1.69% 15
Yorkshire -31 106 £35,000 +22.81% 11
East Midlands -23 96 £35,000 +18.64% 7
West Midlands -43 78 £37,500 +11.94% 9
Scotland +45 68 £30,000 -30.64% 4
Wales -57 16 £35,000 +16.67% 2
Northern Ireland -62 9 - - 1
North East -81 4 £30,000 -3.23% 6

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 15 August 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 464 (35.29%) Microsoft
2 410 (31.18%) Windows
3 380 (28.90%) Microsoft 365
4 361 (27.45%) Problem-Solving
5 269 (20.46%) Active Directory
6 259 (19.70%) SQL
7 210 (15.97%) ITIL
8 205 (15.59%) Azure
8 205 (15.59%) Continuous Improvement
9 189 (14.37%) Customer Service
10 150 (11.41%) ERP
11 132 (10.04%) Windows Server
12 131 (9.96%) ITSM
13 120 (9.13%) Entra ID
14 116 (8.82%) Microsoft Office
15 112 (8.52%) Service Management
16 108 (8.21%) SharePoint
17 96 (7.30%) Degree
18 82 (6.24%) Microsoft Intune
19 80 (6.08%) Microsoft Exchange
19 80 (6.08%) SQL Server
20 75 (5.70%) Windows 10
21 73 (5.55%) Business Intelligence
22 72 (5.48%) Process Improvement
23 70 (5.32%) Power Platform
24 66 (5.02%) Service Delivery
25 63 (4.79%) Microsoft Excel
26 62 (4.71%) Change Management
26 62 (4.71%) Incident Management
27 61 (4.64%) SaaS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 108 (8.21%) SharePoint
2 80 (6.08%) Microsoft Exchange
3 30 (2.28%) IIS
4 12 (0.91%) Skype for Business
5 4 (0.30%) Tomcat
6 3 (0.23%) CMS
6 3 (0.23%) Confluence
6 3 (0.23%) SAS
7 1 (0.076%) Blackberry Enterprise Server
Applications
1 116 (8.82%) Microsoft Office
2 63 (4.79%) Microsoft Excel
3 21 (1.60%) Microsoft PowerPoint
4 3 (0.23%) Photoshop
5 2 (0.15%) Siemens NX
6 1 (0.076%) MS Visio
6 1 (0.076%) Revit
6 1 (0.076%) Windchill
Business Applications
1 17 (1.29%) Dynamics CRM
2 15 (1.14%) Visualfiles
3 14 (1.06%) Oracle Retail
4 12 (0.91%) Unit4 Business World
5 11 (0.84%) NetSuite
6 9 (0.68%) Elite 3E
6 9 (0.68%) Oracle Financials
7 8 (0.61%) Dynamics AX
7 8 (0.61%) Dynamics NAV
7 8 (0.61%) Oracle EBS
8 7 (0.53%) Infor M3
9 6 (0.46%) iTrent
9 6 (0.46%) NEC Housing
10 5 (0.38%) Fidessa
10 5 (0.38%) Oracle Assets
10 5 (0.38%) Oracle Receivables
10 5 (0.38%) SAP Business One
11 4 (0.30%) Exchequer
11 4 (0.30%) JDE OneWorld
11 4 (0.30%) Primavera
Cloud Services
1 380 (28.90%) Microsoft 365
2 205 (15.59%) Azure
3 120 (9.13%) Entra ID
4 70 (5.32%) Power Platform
5 61 (4.64%) SaaS
6 57 (4.33%) Dynamics 365
7 53 (4.03%) OneDrive
8 21 (1.60%) PowerApps
9 20 (1.52%) Power Automate
10 17 (1.29%) AWS
10 17 (1.29%) Microsoft Copilot
11 12 (0.91%) Google Workspace
12 11 (0.84%) IaaS
12 11 (0.84%) PaaS
13 9 (0.68%) Mimecast
14 8 (0.61%) Azure DevOps
14 8 (0.61%) ClickUp
14 8 (0.61%) GCP
15 7 (0.53%) iPaaS
15 7 (0.53%) Workato
Communications & Networking
1 58 (4.41%) DNS
2 51 (3.88%) WAN
3 50 (3.80%) DHCP
4 46 (3.50%) Firewall
4 46 (3.50%) VPN
5 42 (3.19%) TCP/IP
6 37 (2.81%) Wi-Fi
7 36 (2.74%) LAN
8 27 (2.05%) Unified Communications
9 23 (1.75%) VoIP
10 18 (1.37%) Broadband
11 15 (1.14%) VLAN
12 14 (1.06%) 4G
13 13 (0.99%) SD-WAN
13 13 (0.99%) WebEx
14 12 (0.91%) Skype
15 11 (0.84%) Wireless
16 7 (0.53%) Network Security
17 6 (0.46%) MPLS
17 6 (0.46%) Structured Cabling
Database & Business Intelligence
1 80 (6.08%) SQL Server
2 49 (3.73%) Power BI
3 27 (2.05%) Crystal Reports
4 11 (0.84%) Relational Database
4 11 (0.84%) SQL Server Integration Services
5 10 (0.76%) SQL Server Reporting Services
6 7 (0.53%) BusinessObjects
6 7 (0.53%) Power Query
7 6 (0.46%) Data Warehouse
7 6 (0.46%) PostgreSQL
8 5 (0.38%) Metabase
8 5 (0.38%) MySQL
9 4 (0.30%) Oracle Reports
10 3 (0.23%) Db2
10 3 (0.23%) Oracle Database
11 2 (0.15%) Qlik Sense
11 2 (0.15%) Tableau
12 1 (0.076%) SAP BW
12 1 (0.076%) SQL Server Analysis Services
Development Applications
1 42 (3.19%) JIRA
2 5 (0.38%) Visual Studio
3 4 (0.30%) Eclipse
3 4 (0.30%) Git
3 4 (0.30%) Oracle Forms
3 4 (0.30%) Toad
4 1 (0.076%) SQL Server Management Studio (SSMS)
General
1 418 (31.79%) Social Skills
2 188 (14.30%) Finance
3 154 (11.71%) Analytical Skills
4 82 (6.24%) Manufacturing
5 81 (6.16%) Legal
6 75 (5.70%) Law
7 65 (4.94%) Retail
8 57 (4.33%) Organisational Skills
9 50 (3.80%) Documentation Skills
10 30 (2.28%) Banking
11 19 (1.44%) Advertising
12 17 (1.29%) Public Sector
13 16 (1.22%) Telecoms
14 12 (0.91%) Legal Technology
15 11 (0.84%) Front Office
15 11 (0.84%) Local Government
16 10 (0.76%) Automotive
17 9 (0.68%) Inclusion and Diversity
17 9 (0.68%) Investment Banking
18 8 (0.61%) International Banking
Libraries, Frameworks & Software Standards
1 26 (1.98%) XML
2 25 (1.90%) .NET
3 23 (1.75%) HTML
3 23 (1.75%) Web Services
4 20 (1.52%) CSS
5 14 (1.06%) FIX Protocol
6 12 (0.91%) .NET Framework
7 11 (0.84%) REST
8 8 (0.61%) SOAP
9 7 (0.53%) EDI
10 5 (0.38%) JSON
11 4 (0.30%) Middleware
12 3 (0.23%) Elastic Stack
12 3 (0.23%) Kafka
13 2 (0.15%) 802.1X
13 2 (0.15%) Oracle Fusion
14 1 (0.076%) SAP CAF
14 1 (0.076%) XSL
Miscellaneous
1 61 (4.64%) Onboarding
2 59 (4.49%) Driving Licence
3 33 (2.51%) Self-Motivation
4 28 (2.13%) Video Conferencing
5 24 (1.83%) Analytical Mindset
6 22 (1.67%) Client/Server
7 19 (1.44%) Management Information System
8 11 (0.84%) Hybrid Cloud
9 9 (0.68%) Enterprise Software
9 9 (0.68%) Fixed Income
10 8 (0.61%) CMDB
10 8 (0.61%) Data Structures
11 7 (0.53%) Housing Association
11 7 (0.53%) NHS
11 7 (0.53%) Product Ownership
12 6 (0.46%) Manufacturing Execution System
12 6 (0.46%) Operational Technology
13 5 (0.38%) Blog
13 5 (0.38%) Data Centre
13 5 (0.38%) Legacy Systems
Operating Systems
1 410 (31.18%) Windows
2 132 (10.04%) Windows Server
3 75 (5.70%) Windows 10
4 45 (3.42%) Linux
5 31 (2.36%) Android
6 27 (2.05%) Mac OS
7 16 (1.22%) Windows Server 2019
8 13 (0.99%) Apple iOS
9 7 (0.53%) Unix
10 3 (0.23%) CentOS
10 3 (0.23%) Rocky
10 3 (0.23%) Solaris
10 3 (0.23%) Ubuntu
11 2 (0.15%) Windows Server 2016
Processes & Methodologies
1 361 (27.45%) Problem-Solving
2 210 (15.97%) ITIL
3 205 (15.59%) Continuous Improvement
4 189 (14.37%) Customer Service
5 150 (11.41%) ERP
6 131 (9.96%) ITSM
7 112 (8.52%) Service Management
8 73 (5.55%) Business Intelligence
9 72 (5.48%) Process Improvement
10 66 (5.02%) Service Delivery
11 62 (4.71%) Change Management
11 62 (4.71%) Incident Management
12 56 (4.26%) Project Delivery
13 53 (4.03%) Stakeholder Engagement
14 51 (3.88%) Root Cause Analysis
15 49 (3.73%) Cybersecurity
16 46 (3.50%) CRM
17 44 (3.35%) Collaborative Working
18 38 (2.89%) User Acceptance Testing
18 38 (2.89%) User Experience
Programming Languages
1 259 (19.70%) SQL
2 51 (3.88%) PowerShell
3 34 (2.59%) C#
4 31 (2.36%) JavaScript
5 14 (1.06%) Python
6 11 (0.84%) PL/SQL
7 9 (0.68%) C++
7 9 (0.68%) Java
8 7 (0.53%) T-SQL
9 6 (0.46%) PHP
10 4 (0.30%) Ruby
10 4 (0.30%) VB.NET
11 3 (0.23%) Bash
11 3 (0.23%) Perl
11 3 (0.23%) VB
11 3 (0.23%) VBA
12 2 (0.15%) Delphi
12 2 (0.15%) Pascal
12 2 (0.15%) Tcl
13 1 (0.076%) R
Qualifications
1 96 (7.30%) Degree
2 42 (3.19%) A+ Certification
3 41 (3.12%) Security Cleared
4 36 (2.74%) Microsoft Certification
5 23 (1.75%) SC Cleared
6 12 (0.91%) ITIL Foundation Certificate
6 12 (0.91%) Microsoft Certified Professional
7 8 (0.61%) Computer Science Degree
8 7 (0.53%) CCNA
8 7 (0.53%) Cisco Certification
8 7 (0.53%) Network+ Certification
9 6 (0.46%) ITIL Certification
9 6 (0.46%) MBCS
10 5 (0.38%) AAT
11 4 (0.30%) BPSS Clearance
11 4 (0.30%) DV Cleared
11 4 (0.30%) HNC
12 3 (0.23%) Azure Certification
13 1 (0.076%) Oracle Certification
13 1 (0.076%) SAP Certification
Quality Assurance & Compliance
1 48 (3.65%) SLA
2 22 (1.67%) ISO/IEC 27001
3 18 (1.37%) Cyber Essentials
4 15 (1.14%) Data Quality
5 7 (0.53%) Cyber Essentials PLUS
5 7 (0.53%) QA
6 6 (0.46%) GDPR
7 5 (0.38%) Accessibility
8 2 (0.15%) PCI DSS
9 1 (0.076%) DICOM
9 1 (0.076%) PMO
System Software
1 269 (20.46%) Active Directory
2 30 (2.28%) Hyper-V
3 25 (1.90%) VMware Infrastructure
4 7 (0.53%) Firmware
4 7 (0.53%) Virtual Desktop
5 6 (0.46%) XenApp
6 3 (0.23%) Docker
6 3 (0.23%) Microsoft Virtual Server
6 3 (0.23%) Virtual Machines
6 3 (0.23%) Virtual Servers
6 3 (0.23%) vSphere
7 2 (0.15%) BitLocker
Systems Management
1 82 (6.24%) Microsoft Intune
2 19 (1.44%) SCCM
3 7 (0.53%) Single Sign-On
3 7 (0.53%) Systems Management Server (SMS)
4 6 (0.46%) Kibana
5 5 (0.38%) Jamf Pro
6 2 (0.15%) FortiGate
6 2 (0.15%) Grafana
7 1 (0.076%) Autotask
7 1 (0.076%) Cisco CUCM
7 1 (0.076%) Failover Clustering
7 1 (0.076%) Microsoft Clustering
7 1 (0.076%) Terraform
Vendors
1 464 (35.29%) Microsoft
2 59 (4.49%) ServiceNow
3 45 (3.42%) Oracle
4 37 (2.81%) VMware
5 25 (1.90%) iManage
5 25 (1.90%) SAP
6 23 (1.75%) Citrix
7 21 (1.60%) Cisco
8 18 (1.37%) IFS
9 17 (1.29%) Apple
10 15 (1.14%) Google
11 14 (1.06%) Epicor
11 14 (1.06%) Sage
11 14 (1.06%) Starlink
12 13 (0.99%) Salesforce
13 12 (0.91%) Aderant
13 12 (0.91%) IBM
13 12 (0.91%) Meraki
14 11 (0.84%) Intapp
14 11 (0.84%) Polycom