Support Analyst Jobs

Support Analyst
UK

The median Support Analyst salary in the UK is £36,500 per year, according to job vacancies posted during the 6 months leading to 26 October 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
26 Oct 2024
Same period 2023 Same period 2022
Rank 212 178 250
Rank change year-on-year -34 +72 +3
Permanent jobs requiring a Support Analyst 980 1,192 2,145
As % of all permanent jobs advertised in the UK 1.29% 2.03% 1.52%
As % of the Job Titles category 1.36% 2.12% 1.59%
Number of salaries quoted 562 956 1,798
10th Percentile £26,250 £24,000 £23,500
25th Percentile £30,781 £27,500 £27,500
Median annual salary (50th Percentile) £36,500 £36,500 £34,000
Median % change year-on-year - +7.35% +4.62%
75th Percentile £47,500 £46,750 £47,438
90th Percentile £69,750 £63,750 £56,250
UK excluding London median annual salary £33,500 £32,500 £31,250
% change year-on-year +3.08% +4.00% +9.65%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 72,160 56,195 134,726
% of permanent jobs with a recognized job title 94.93% 95.71% 95.50%
Number of salaries quoted 37,655 40,750 78,298
10th Percentile £31,250 £31,750 £32,500
25th Percentile £42,500 £42,874 £45,000
Median annual salary (50th Percentile) £56,250 £60,000 £60,000
Median % change year-on-year -6.25% - +4.35%
75th Percentile £75,000 £80,000 £80,000
90th Percentile £93,900 £97,500 £97,500
UK excluding London median annual salary £50,055 £52,500 £52,500
% change year-on-year -4.66% - +5.00%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 26 October 2024.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 26 October 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -37 859 £37,000 +2.78% 145
UK excluding London -48 641 £33,500 +3.08% 100
London -51 301 £45,000 +12.50% 51
Work from Home -41 298 £37,500 - 58
South East -38 170 £35,000 +21.74% 30
Midlands -16 119 £34,250 +14.17% 14
North of England -46 114 £34,500 -6.76% 24
South West +64 101 £32,500 +4.84% 9
North West -21 82 £33,500 -10.67% 15
West Midlands -36 71 £35,500 +16.39% 6
Scotland -19 61 £29,000 -27.50% 5
East Midlands -7 44 £31,000 +11.71% 8
East of England -70 44 £35,000 +7.69% 17
Yorkshire -27 32 £35,000 +2.94% 8
Wales -25 26 £30,500 -12.86% 2
Northern Ireland +27 6 £34,400 -42.67% 1

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 26 October 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 416 (42.45%) Windows
2 318 (32.45%) Social Skills
3 312 (31.84%) Microsoft 365
4 304 (31.02%) Microsoft
5 243 (24.80%) Active Directory
6 226 (23.06%) Customer Service
7 216 (22.04%) ITIL
8 211 (21.53%) Problem-Solving
9 206 (21.02%) SQL
10 172 (17.55%) Finance
11 171 (17.45%) Windows 10
12 166 (16.94%) Azure
13 145 (14.80%) Microsoft Office
14 119 (12.14%) Linux
15 109 (11.12%) Degree
16 100 (10.20%) Windows Server
17 98 (10.00%) Analytical Skills
18 93 (9.49%) ITSM
19 86 (8.78%) Firewall
20 85 (8.67%) Microsoft Intune
21 83 (8.47%) Microsoft Exchange
22 80 (8.16%) Entra ID
23 76 (7.76%) SLA
24 72 (7.35%) SharePoint
24 72 (7.35%) SQL Server
25 69 (7.04%) VMware
25 69 (7.04%) ServiceNow
26 68 (6.94%) Agile
26 68 (6.94%) DNS
27 66 (6.73%) CRM

Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 83 (8.47%) Microsoft Exchange
2 72 (7.35%) SharePoint
3 12 (1.22%) IIS
4 8 (0.82%) Tomcat
5 5 (0.51%) Confluence
6 4 (0.41%) CMS
7 3 (0.31%) Oracle Workflow
8 2 (0.20%) Alfresco
8 2 (0.20%) Documentum
8 2 (0.20%) Office Communications Server
9 1 (0.10%) Apache
9 1 (0.10%) Appian
9 1 (0.10%) SharePoint 2013
9 1 (0.10%) WordPress
Applications
1 145 (14.80%) Microsoft Office
2 42 (4.29%) Microsoft Excel
3 18 (1.84%) Microsoft PowerPoint
4 5 (0.51%) MS Visio
5 3 (0.31%) Spreadsheet
6 1 (0.10%) Adobe Creative Suite
6 1 (0.10%) Adobe Premiere
Business Applications
1 14 (1.43%) PlanetPress Connect
2 12 (1.22%) Dynamics CRM
3 8 (0.82%) Fidessa
4 7 (0.71%) Unit4 Business World
5 6 (0.61%) Dynamics AX
5 6 (0.61%) Maximo
5 6 (0.61%) SAP S/4HANA
6 4 (0.41%) Infor CloudSuite Industrial (formerly SyteLine)
7 3 (0.31%) Elite 3E
7 3 (0.31%) Infor LN
7 3 (0.31%) Oracle BPM
7 3 (0.31%) Oracle Cash Management
7 3 (0.31%) Oracle Payroll
8 2 (0.20%) Carpe Diem
8 2 (0.20%) Dynamics NAV
8 2 (0.20%) Endur
8 2 (0.20%) Magento
8 2 (0.20%) Remedy ITSM
8 2 (0.20%) SAP Hybris
9 1 (0.10%) thinkFolio
Cloud Services
1 312 (31.84%) Microsoft 365
2 166 (16.94%) Azure
3 80 (8.16%) Entra ID
4 48 (4.90%) SaaS
5 30 (3.06%) AWS
6 26 (2.65%) OneDrive
7 25 (2.55%) Dynamics 365
8 23 (2.35%) Power Platform
9 10 (1.02%) Mimecast
10 9 (0.92%) Google Workspace
11 8 (0.82%) WhatsApp
12 7 (0.71%) PowerApps
13 6 (0.61%) Power Automate
14 4 (0.41%) GCP
15 3 (0.31%) Azure Stack
15 3 (0.31%) Cloud Computing
15 3 (0.31%) OCI
16 2 (0.20%) Heroku
16 2 (0.20%) PaaS
16 2 (0.20%) SAP Commerce Cloud
Communications & Networking
1 86 (8.78%) Firewall
2 68 (6.94%) DNS
3 59 (6.02%) DHCP
4 54 (5.51%) WAN
5 50 (5.10%) LAN
6 41 (4.18%) Internet
7 39 (3.98%) Wi-Fi
8 35 (3.57%) VPN
9 30 (3.06%) TCP/IP
10 24 (2.45%) Wireless
11 22 (2.24%) Remote Desktop
11 22 (2.24%) WLAN
12 15 (1.53%) VoIP
13 13 (1.33%) SSL
14 9 (0.92%) Network Security
14 9 (0.92%) VLAN
15 8 (0.82%) FIX Connectivity
16 6 (0.61%) NAS
16 6 (0.61%) Softphone
17 5 (0.51%) PABX
Database & Business Intelligence
1 72 (7.35%) SQL Server
2 16 (1.63%) SQL Server Reporting Services
3 14 (1.43%) Data Warehouse
3 14 (1.43%) MySQL
3 14 (1.43%) Power BI
4 8 (0.82%) PostgreSQL
5 5 (0.51%) Oracle Database
6 4 (0.41%) Amazon RDS
6 4 (0.41%) MongoDB
6 4 (0.41%) Relational Database
6 4 (0.41%) SQL Server Analysis Services
6 4 (0.41%) SQL Server Integration Services
7 3 (0.31%) Oracle Reports
7 3 (0.31%) RDBMS
8 2 (0.20%) Amazon Aurora
8 2 (0.20%) Crystal Reports
9 1 (0.10%) BusinessObjects XI
9 1 (0.10%) NoSQL
Development Applications
1 34 (3.47%) JIRA
2 12 (1.22%) SQL Server Management Studio (SSMS)
3 6 (0.61%) Jenkins
4 5 (0.51%) Eclipse
5 3 (0.31%) Git
6 2 (0.20%) Bitbucket
6 2 (0.20%) Log4j
7 1 (0.10%) Visual LANSA
General
1 318 (32.45%) Social Skills
2 172 (17.55%) Finance
3 98 (10.00%) Analytical Skills
4 56 (5.71%) Law
5 55 (5.61%) Retail
6 52 (5.31%) Manufacturing
7 50 (5.10%) Legal
8 37 (3.78%) Banking
9 32 (3.27%) Inclusion and Diversity
10 29 (2.96%) Telecoms
11 23 (2.35%) Marketing
12 19 (1.94%) German Language
13 17 (1.73%) Back Office
14 14 (1.43%) Front Office
15 12 (1.22%) Organisational Skills
16 10 (1.02%) Automotive
17 9 (0.92%) Public Sector
18 8 (0.82%) Military
19 7 (0.71%) French Language
20 6 (0.61%) Electronics
Libraries, Frameworks & Software Standards
1 25 (2.55%) .NET
2 23 (2.35%) HTML
3 21 (2.14%) FIX Protocol
4 10 (1.02%) CSS
5 6 (0.61%) LDAP
6 5 (0.51%) 802.1X
6 5 (0.51%) JSON
6 5 (0.51%) Middleware
6 5 (0.51%) Oracle Fusion
6 5 (0.51%) REST
6 5 (0.51%) SOAP
6 5 (0.51%) XML
7 4 (0.41%) ASP.NET
7 4 (0.41%) JSP
7 4 (0.41%) Servlets
8 3 (0.31%) LAMP
9 2 (0.20%) Apache Camel
9 2 (0.20%) EDI
9 2 (0.20%) Spring
10 1 (0.10%) SailPoint
Miscellaneous
1 39 (3.98%) Video Conferencing
2 38 (3.88%) Self-Motivation
3 13 (1.33%) Driving Licence
3 13 (1.33%) Management Information System
3 13 (1.33%) Onboarding
4 12 (1.22%) Smartphone
5 11 (1.12%) EPoS
6 9 (0.92%) Data Centre
6 9 (0.92%) Product Ownership
7 8 (0.82%) Eurex
8 7 (0.71%) CMDB
8 7 (0.71%) Credit Risk
9 6 (0.61%) Equities
9 6 (0.61%) iPhone
10 5 (0.51%) Derivative
10 5 (0.51%) Enterprise Software
10 5 (0.51%) Foreign Exchange (FX)
10 5 (0.51%) Replication
11 4 (0.41%) Cybercrime
11 4 (0.41%) Mainframe
Operating Systems
1 416 (42.45%) Windows
2 171 (17.45%) Windows 10
3 119 (12.14%) Linux
4 100 (10.20%) Windows Server
5 52 (5.31%) Unix
6 26 (2.65%) Windows Server 2019
7 22 (2.24%) Mac OS
7 22 (2.24%) Windows Server 2016
8 20 (2.04%) Windows 7
9 19 (1.94%) Android
10 17 (1.73%) Apple iOS
11 16 (1.63%) CentOS
12 12 (1.22%) Solaris
13 11 (1.12%) Mac OS X
13 11 (1.12%) Ubuntu
14 9 (0.92%) Windows Server 2012
15 7 (0.71%) Red Hat Enterprise Linux
16 6 (0.61%) Windows Server 2008
17 5 (0.51%) Debian
17 5 (0.51%) Windows 8
Processes & Methodologies
1 226 (23.06%) Customer Service
2 216 (22.04%) ITIL
3 211 (21.53%) Problem-Solving
4 93 (9.49%) ITSM
5 68 (6.94%) Agile
6 66 (6.73%) CRM
7 61 (6.22%) Change Management
8 58 (5.92%) DevOps
9 54 (5.51%) Cybersecurity
9 54 (5.51%) Service Management
10 53 (5.41%) ERP
10 53 (5.41%) Service Delivery
11 51 (5.20%) Incident Management
12 40 (4.08%) Computer Science
13 39 (3.98%) Process Improvement
14 36 (3.67%) Continuous Improvement
15 29 (2.96%) Root Cause Analysis
16 27 (2.76%) Document Management
16 27 (2.76%) Problem Management
16 27 (2.76%) User Acceptance Testing
Programming Languages
1 206 (21.02%) SQL
2 49 (5.00%) Bash
3 40 (4.08%) PowerShell
4 28 (2.86%) Python
5 27 (2.76%) Java
5 27 (2.76%) JavaScript
6 23 (2.35%) C#
7 16 (1.63%) Perl
7 16 (1.63%) T-SQL
8 10 (1.02%) Ruby
9 8 (0.82%) VBA
10 5 (0.51%) PHP
10 5 (0.51%) Shell Script
11 2 (0.20%) PL/SQL
12 1 (0.10%) C++
12 1 (0.10%) COBOL
12 1 (0.10%) R
Qualifications
1 109 (11.12%) Degree
2 31 (3.16%) A+ Certification
3 28 (2.86%) Microsoft Certification
4 23 (2.35%) Security Cleared
5 18 (1.84%) DBS Check
6 17 (1.73%) ITIL Certification
7 16 (1.63%) SC Cleared
8 12 (1.22%) ITIL Foundation Certificate
9 9 (0.92%) Computer Science Degree
10 8 (0.82%) CISM
10 8 (0.82%) CISSP
10 8 (0.82%) GCIA
10 8 (0.82%) GCIH
10 8 (0.82%) GREM
10 8 (0.82%) MCP
11 7 (0.71%) Network+ Certification
12 6 (0.61%) MCITP
13 4 (0.41%) CompTIA Security+
13 4 (0.41%) MCSE
13 4 (0.41%) PMI Certification
Quality Assurance & Compliance
1 76 (7.76%) SLA
2 7 (0.71%) Cyber Essentials
3 6 (0.61%) NIST
3 6 (0.61%) Sarbanes-Oxley
4 5 (0.51%) Accessibility
4 5 (0.51%) GDPR
5 4 (0.41%) COBIT
5 4 (0.41%) COSO
5 4 (0.41%) ISO/IEC 27001
5 4 (0.41%) QA
6 2 (0.20%) PMO
7 1 (0.10%) Data Quality
7 1 (0.10%) FINRA
7 1 (0.10%) ISO 9001
System Software
1 243 (24.80%) Active Directory
2 38 (3.88%) VMware Infrastructure
3 24 (2.45%) Hyper-V
4 11 (1.12%) Virtual Desktop
5 5 (0.51%) Microsoft Virtual Server
5 5 (0.51%) Virtual Machines
5 5 (0.51%) Virtual Servers
6 4 (0.41%) XenApp
6 4 (0.41%) XenDesktop
7 3 (0.31%) Terminal Services
7 3 (0.31%) VMware ESXi
7 3 (0.31%) VMware Workstation
8 1 (0.10%) Docker
8 1 (0.10%) Firmware
8 1 (0.10%) vSphere
Systems Management
1 85 (8.67%) Microsoft Intune
2 55 (5.61%) SCCM
3 14 (1.43%) Jamf Pro
4 5 (0.51%) Control-M
4 5 (0.51%) FortiGate
4 5 (0.51%) PaperCut
4 5 (0.51%) Pingdom
4 5 (0.51%) Single Sign-On
4 5 (0.51%) WSUS
5 4 (0.41%) Grafana
6 3 (0.31%) AirWatch
6 3 (0.31%) McAfee ePO
6 3 (0.31%) Nessus
7 2 (0.20%) Prometheus
8 1 (0.10%) Backup Exec
8 1 (0.10%) Kubernetes
8 1 (0.10%) Systems Management Server (SMS)
8 1 (0.10%) Terraform
Vendors
1 304 (31.02%) Microsoft
2 69 (7.04%) ServiceNow
2 69 (7.04%) VMware
3 55 (5.61%) Cisco
4 54 (5.51%) Oracle
5 37 (3.78%) Citrix
6 28 (2.86%) Apple
7 27 (2.76%) Meraki
8 23 (2.35%) SAP
9 20 (2.04%) iManage
10 18 (1.84%) Red Hat
11 15 (1.53%) Salesforce
12 13 (1.33%) Bloomberg
12 13 (1.33%) Google
12 13 (1.33%) HP
13 12 (1.22%) Dell
13 12 (1.22%) FNZ
14 10 (1.02%) ION Trading
15 9 (0.92%) Reuters
16 8 (0.82%) CQG