Support Analyst Jobs

Support Analyst
UK

The median Support Analyst salary in the UK is £37,500 per year, according to job vacancies posted during the 6 months leading to 30 April 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
30 Apr 2025
Same period 2024 Same period 2023
Rank 187 196 259
Rank change year-on-year +9 +63 +12
Permanent jobs requiring a Support Analyst 849 1,515 1,471
As % of all permanent jobs advertised in the UK 1.63% 1.54% 1.41%
As % of the Job Titles category 1.81% 1.63% 1.55%
Number of salaries quoted 696 1,172 1,181
10th Percentile £24,500 £24,025 £23,725
25th Percentile £28,438 £27,500 £27,000
Median annual salary (50th Percentile) £37,500 £35,750 £33,500
Median % change year-on-year +4.90% +6.72% +3.08%
75th Percentile £49,250 £47,500 £43,750
90th Percentile £67,500 £59,875 £60,000
UK excluding London median annual salary £32,500 £32,121 £30,500
% change year-on-year +1.18% +5.31% +7.02%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 46,971 93,051 95,196
% of permanent jobs with a recognized job title 90.06% 94.62% 91.53%
Number of salaries quoted 27,308 66,827 59,871
10th Percentile £30,000 £28,500 £32,500
25th Percentile £42,500 £38,500 £45,000
Median annual salary (50th Percentile) £57,500 £52,750 £60,000
Median % change year-on-year +9.00% -12.08% -
75th Percentile £75,000 £71,250 £81,250
90th Percentile £97,500 £90,000 £100,000
UK excluding London median annual salary £52,344 £50,000 £52,500
% change year-on-year +4.69% -4.76% +5.00%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 30 April 2025.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 30 April 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +13 820 £37,500 +7.14% 199
UK excluding London +3 530 £32,500 +1.18% 120
London +17 305 £50,000 +11.11% 110
Work from Home +25 231 £42,500 - 54
North of England -2 150 £28,750 -11.54% 21
South East -31 125 £35,000 +7.69% 57
Midlands +11 100 £29,500 -1.67% 16
Yorkshire +47 75 £28,500 -9.52% 5
South West +98 69 £31,000 -8.82% 9
East of England +31 67 £32,500 +8.33% 12
West Midlands +21 62 £30,000 -10.45% 12
North West -44 60 £32,750 +0.77% 13
East Midlands +20 38 £26,000 -3.70% 4
Scotland +71 16 £43,250 +8.13% 5
North East +61 15 £25,000 -18.03% 3
Wales -6 2 £44,069 +10.17% 3
Northern Ireland +32 1 £50,000 +12.36%

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 30 April 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 395 (46.53%) Windows
2 394 (46.41%) Microsoft
3 351 (41.34%) Social Skills
4 317 (37.34%) Microsoft 365
5 255 (30.04%) SQL
6 247 (29.09%) Active Directory
7 219 (25.80%) Problem-Solving
8 191 (22.50%) Azure
9 175 (20.61%) ITIL
10 173 (20.38%) Finance
11 160 (18.85%) Microsoft Office
12 158 (18.61%) Customer Service
13 137 (16.14%) Law
14 124 (14.61%) Windows 10
15 117 (13.78%) Degree
16 111 (13.07%) ITSM
17 108 (12.72%) SQL Server
18 105 (12.37%) Microsoft Exchange
19 103 (12.13%) Linux
20 102 (12.01%) Analytical Skills
20 102 (12.01%) Windows Server
21 99 (11.66%) SharePoint
22 94 (11.07%) Firewall
23 93 (10.95%) Microsoft Intune
24 77 (9.07%) ERP
25 73 (8.60%) DNS
26 70 (8.24%) Service Delivery
27 67 (7.89%) DHCP
27 67 (7.89%) Incident Management
28 66 (7.77%) JIRA

Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 105 (12.37%) Microsoft Exchange
2 99 (11.66%) SharePoint
3 47 (5.54%) Confluence
4 20 (2.36%) IIS
5 13 (1.53%) IBM Domino
6 4 (0.47%) Alfresco
6 4 (0.47%) Documentum
6 4 (0.47%) Tomcat
7 2 (0.24%) Exchange Server 2013
8 1 (0.12%) Apache
8 1 (0.12%) Exchange Server 2010
8 1 (0.12%) Skype for Business
8 1 (0.12%) WordPress
Applications
1 160 (18.85%) Microsoft Office
2 60 (7.07%) Microsoft Excel
3 22 (2.59%) Microsoft PowerPoint
4 2 (0.24%) Acrobat
4 2 (0.24%) Adobe Creative Suite
5 1 (0.12%) MS Visio
5 1 (0.12%) Spreadsheet
Business Applications
1 23 (2.71%) Dynamics AX
2 16 (1.88%) SAP S/4HANA
3 12 (1.41%) Dynamics CRM
4 11 (1.30%) Fidessa
4 11 (1.30%) SAP HCM
4 11 (1.30%) SAP HR
4 11 (1.30%) SAP Payroll
5 8 (0.94%) Oracle Applications
5 8 (0.94%) Oracle EBS
6 7 (0.82%) Dynamics NAV
7 6 (0.71%) Temenos T24
8 5 (0.59%) SAP ERP
9 4 (0.47%) Remedy ITSM
10 3 (0.35%) Carpe Diem
10 3 (0.35%) Infor CloudSuite Industrial (formerly SyteLine)
11 2 (0.24%) Infor CloudSuite
11 2 (0.24%) ION MarketView
11 2 (0.24%) NetSuite
11 2 (0.24%) PeopleSoft Financials
12 1 (0.12%) PlanetPress Connect
Cloud Services
1 317 (37.34%) Microsoft 365
2 191 (22.50%) Azure
3 56 (6.60%) Entra ID
4 41 (4.83%) Dynamics 365
5 39 (4.59%) Power Platform
6 32 (3.77%) OneDrive
7 21 (2.47%) AWS
8 14 (1.65%) Power Automate
9 12 (1.41%) SaaS
10 11 (1.30%) SuccessFactors
11 8 (0.94%) Microsoft Copilot
12 7 (0.82%) Mimecast
13 6 (0.71%) Azure Data Factory
13 6 (0.71%) Azure Logic Apps
13 6 (0.71%) Azure Monitor
14 5 (0.59%) Boomi
14 5 (0.59%) PowerApps
14 5 (0.59%) Salesforce Commerce Cloud
14 5 (0.59%) SAP Commerce Cloud
15 4 (0.47%) Nutanix
Communications & Networking
1 94 (11.07%) Firewall
2 73 (8.60%) DNS
3 67 (7.89%) DHCP
4 57 (6.71%) VoIP
5 47 (5.54%) VPN
6 40 (4.71%) TCP/IP
7 33 (3.89%) LAN
7 33 (3.89%) WAN
8 30 (3.53%) VLAN
9 26 (3.06%) Wi-Fi
10 24 (2.83%) Cisco IOS
11 19 (2.24%) Wireless
12 11 (1.30%) ADSL
12 11 (1.30%) FIX Connectivity
13 10 (1.18%) FTP
14 8 (0.94%) Network Security
14 8 (0.94%) Remote Desktop
15 7 (0.82%) Internet
16 4 (0.47%) WebEx
17 3 (0.35%) SAN
Database & Business Intelligence
1 108 (12.72%) SQL Server
2 40 (4.71%) SQL Server Integration Services
3 38 (4.48%) SQL Server Reporting Services
4 31 (3.65%) DB2
5 24 (2.83%) Relational Database
6 20 (2.36%) Power BI
7 16 (1.88%) Amazon RDS
8 11 (1.30%) MySQL
9 6 (0.71%) Oracle Reports
10 4 (0.47%) FileMaker
11 3 (0.35%) Big Data
11 3 (0.35%) Crystal Reports
11 3 (0.35%) Data Warehouse
11 3 (0.35%) Tableau
12 1 (0.12%) MS Access
12 1 (0.12%) NoSQL
12 1 (0.12%) Power Query
12 1 (0.12%) QlikView
Development Applications
1 66 (7.77%) JIRA
2 9 (1.06%) Git
3 8 (0.94%) Visual Studio
4 3 (0.35%) Log4j
5 2 (0.24%) SQL Server Management Studio (SSMS)
5 2 (0.24%) Visual Studio Code
6 1 (0.12%) Eclipse
General
1 351 (41.34%) Social Skills
2 173 (20.38%) Finance
3 137 (16.14%) Law
4 102 (12.01%) Analytical Skills
5 54 (6.36%) Telecoms
6 50 (5.89%) Banking
6 50 (5.89%) Legal
7 34 (4.00%) Retail
8 33 (3.89%) Manufacturing
9 28 (3.30%) Inclusion and Diversity
10 23 (2.71%) Organisational Skills
11 16 (1.88%) Games
12 15 (1.77%) Documentation Skills
12 15 (1.77%) Marketing
13 12 (1.41%) General Ledger
13 12 (1.41%) Pharmaceutical
14 10 (1.18%) Spanish Language
15 8 (0.94%) Local Government
16 7 (0.82%) German Language
16 7 (0.82%) Investment Banking
Libraries, Frameworks & Software Standards
1 44 (5.18%) .NET
2 20 (2.36%) XML
3 18 (2.12%) FIX Protocol
4 17 (2.00%) HTML
5 15 (1.77%) SOAP
6 14 (1.65%) REST
7 13 (1.53%) ASP.NET
8 11 (1.30%) JSON
8 11 (1.30%) SAP Fiori
8 11 (1.30%) Web Services
9 8 (0.94%) .NET Framework
9 8 (0.94%) EDI
10 5 (0.59%) Oracle Fusion
11 4 (0.47%) WPF
12 3 (0.35%) Apache Camel
12 3 (0.35%) Spring
13 2 (0.24%) FreeMarker
13 2 (0.24%) Middleware
13 2 (0.24%) Shiny
14 1 (0.12%) X-Windows
Miscellaneous
1 40 (4.71%) Video Conferencing
2 30 (3.53%) Management Information System
3 27 (3.18%) Self-Motivation
4 23 (2.71%) Driving Licence
4 23 (2.71%) Onboarding
5 22 (2.59%) Legacy Applications
6 13 (1.53%) iPhone
7 11 (1.30%) Data Protection Act
7 11 (1.30%) EPoS
7 11 (1.30%) Eurex
8 9 (1.06%) Derivative
8 9 (1.06%) Fixed Income
8 9 (1.06%) Manufacturing Execution System
9 8 (0.94%) Analytical Mindset
9 8 (0.94%) Equities
9 8 (0.94%) FMCG
10 7 (0.82%) Mobile App
11 6 (0.71%) CCTV
11 6 (0.71%) Reference Data
12 5 (0.59%) Bitcoin
Operating Systems
1 395 (46.53%) Windows
2 124 (14.61%) Windows 10
3 103 (12.13%) Linux
4 102 (12.01%) Windows Server
5 37 (4.36%) Unix
6 29 (3.42%) Windows Server 2019
7 24 (2.83%) Mac OS X
8 23 (2.71%) Mac OS
9 20 (2.36%) Apple iOS
9 20 (2.36%) Windows Server 2016
10 15 (1.77%) Windows Server 2012
11 12 (1.41%) CentOS
12 8 (0.94%) Android
12 8 (0.94%) Rocky
13 6 (0.71%) Ubuntu
14 5 (0.59%) Windows 7
14 5 (0.59%) Windows 8
15 3 (0.35%) Red Hat Enterprise Linux
15 3 (0.35%) Solaris
16 2 (0.24%) Windows Server 2008
Processes & Methodologies
1 219 (25.80%) Problem-Solving
2 175 (20.61%) ITIL
3 158 (18.61%) Customer Service
4 111 (13.07%) ITSM
5 77 (9.07%) ERP
6 70 (8.24%) Service Delivery
7 67 (7.89%) Incident Management
8 66 (7.77%) Change Management
9 55 (6.48%) Root Cause Analysis
10 53 (6.24%) Cybersecurity
11 48 (5.65%) Service Management
11 48 (5.65%) Time Management
12 46 (5.42%) Mentoring
13 43 (5.06%) Agile
13 43 (5.06%) Computer Science
14 40 (4.71%) CRM
15 39 (4.59%) Continuous Improvement
16 38 (4.48%) Customer-Centricity
17 35 (4.12%) Problem Management
18 31 (3.65%) Business Intelligence
Programming Languages
1 255 (30.04%) SQL
2 48 (5.65%) PowerShell
3 46 (5.42%) Python
4 44 (5.18%) C#
5 37 (4.36%) PL/SQL
6 32 (3.77%) T-SQL
7 30 (3.53%) VB.NET
8 14 (1.65%) Bash
8 14 (1.65%) Perl
9 11 (1.30%) ABAP
9 11 (1.30%) JavaScript
9 11 (1.30%) Shell Script
10 9 (1.06%) C-shell
10 9 (1.06%) Korn
11 8 (0.94%) Java
12 6 (0.71%) VB
13 5 (0.59%) Delphi
14 3 (0.35%) Ruby
15 2 (0.24%) MATLAB
15 2 (0.24%) R
Qualifications
1 117 (13.78%) Degree
2 53 (6.24%) A+ Certification
3 45 (5.30%) Microsoft Certification
4 19 (2.24%) Computer Science Degree
5 15 (1.77%) DBS Check
6 13 (1.53%) MCSA
7 12 (1.41%) ITIL Certification
7 12 (1.41%) ITIL Foundation Certificate
7 12 (1.41%) Security Cleared
8 11 (1.30%) Cisco Certification
9 10 (1.18%) Network+ Certification
9 10 (1.18%) SC Cleared
10 9 (1.06%) MCSE
10 9 (1.06%) PhD
11 8 (0.94%) CCNP
12 7 (0.82%) MCP
13 3 (0.35%) CCNA
14 2 (0.24%) BPSS Clearance
14 2 (0.24%) CIMA
14 2 (0.24%) MOS
Quality Assurance & Compliance
1 62 (7.30%) SLA
2 21 (2.47%) GDPR
3 9 (1.06%) ISO/IEC 27001
4 7 (0.82%) Cyber Essentials
4 7 (0.82%) Data Quality
5 3 (0.35%) QA
6 1 (0.12%) ISO 14001
6 1 (0.12%) ISO 9001
6 1 (0.12%) Sarbanes-Oxley
System Software
1 247 (29.09%) Active Directory
2 18 (2.12%) VMware Infrastructure
3 14 (1.65%) Firmware
4 12 (1.41%) Hyper-V
5 10 (1.18%) Virtual Desktop
6 6 (0.71%) Virtual Servers
7 5 (0.59%) Microsoft Virtual Server
8 3 (0.35%) BitLocker
9 2 (0.24%) VMware ESXi
10 1 (0.12%) Docker
10 1 (0.12%) Virtual Machines
Systems Management
1 93 (10.95%) Microsoft Intune
2 41 (4.83%) SCCM
3 11 (1.30%) Grafana
4 7 (0.82%) Active Directory Federation Services
5 6 (0.71%) WSUS
6 3 (0.35%) Ansible
6 3 (0.35%) Jamf Pro
6 3 (0.35%) Prometheus
6 3 (0.35%) Puppet
7 2 (0.24%) ITRS Geneos
7 2 (0.24%) Nagios
7 2 (0.24%) Terraform
8 1 (0.12%) Cisco Prime
8 1 (0.12%) Control-M
8 1 (0.12%) Graylog
8 1 (0.12%) Kubernetes
8 1 (0.12%) Norton AntiVirus
8 1 (0.12%) PaperCut
Vendors
1 394 (46.41%) Microsoft
2 58 (6.83%) Oracle
3 54 (6.36%) ServiceNow
4 50 (5.89%) Cisco
5 38 (4.48%) VMware
6 35 (4.12%) SAP
7 29 (3.42%) Citrix
8 18 (2.12%) Meraki
9 17 (2.00%) Apple
9 17 (2.00%) Reuters
10 16 (1.88%) iManage
11 14 (1.65%) Red Hat
12 13 (1.53%) ION Trading
13 12 (1.41%) HP
14 11 (1.30%) Bloomberg
14 11 (1.30%) CQG
14 11 (1.30%) Intapp
14 11 (1.30%) Trayport
15 10 (1.18%) Atlassian
15 10 (1.18%) MobileIron