Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £33,000 per year, according to job vacancies posted during the 6 months leading to 20 October 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
20 Oct 2025
Same period 2024 Same period 2023
Rank 126 187 169
Rank change year-on-year +61 -18 +91
Permanent jobs requiring a Support Analyst 1,178 986 1,112
As % of all permanent jobs in the UK 2.41% 1.43% 1.98%
As % of the Job Titles category 2.69% 1.50% 2.07%
Number of salaries quoted 982 563 966
10th Percentile £25,875 £26,000 £24,000
25th Percentile £28,000 £30,250 £27,500
Median annual salary (50th Percentile) £33,000 £36,000 £36,250
Median % change year-on-year -8.33% -0.69% +6.62%
75th Percentile £40,250 £47,500 £46,750
90th Percentile £53,750 £69,500 £64,375
UK excluding London median annual salary £31,436 £33,000 £32,500
% change year-on-year -4.74% +1.54% +4.00%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 43,834 65,924 53,780
% of permanent jobs with a recognized job title 89.78% 95.35% 95.62%
Number of salaries quoted 25,839 37,667 41,567
10th Percentile £28,000 £31,250 £32,000
25th Percentile £35,000 £41,254 £43,250
Median annual salary (50th Percentile) £52,500 £56,000 £60,000
Median % change year-on-year -6.25% -6.67% -
75th Percentile £73,750 £75,000 £80,000
90th Percentile £93,750 £95,000 £97,500
UK excluding London median annual salary £45,000 £50,000 £52,500
% change year-on-year -10.00% -4.76% -

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 20 October 2025.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 20 October 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +67 1,062 £33,000 -9.59% 151
UK excluding London +81 882 £31,436 -4.74% 139
Work from Home +23 256 £31,500 -16.00% 45
London +30 249 £45,000 -5.26% 42
South East +69 244 £32,750 -2.96% 62
Midlands +68 185 £29,500 -13.87% 12
North of England +50 169 £31,000 -10.79% 26
South West +48 110 £35,000 +7.69% 13
East Midlands +64 105 £29,500 -4.84% 7
East of England +55 104 £27,500 -13.39% 18
Yorkshire +68 87 £27,750 -20.71% 10
West Midlands +57 80 £33,000 -7.04% 5
North West -8 55 £28,500 -17.39% 11
Scotland -20 45 £35,000 +20.69% 3
North East - 27 £35,000 - 5
Wales +6 17 £30,000 -1.64% 7
Northern Ireland +9 6 - - 1
Channel Islands - 2 £34,000 -

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 20 October 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 554 (47.03%) Microsoft
2 492 (41.77%) Problem-Solving
3 458 (38.88%) Windows
4 383 (32.51%) Customer Service
5 367 (31.15%) Microsoft 365
6 328 (27.84%) Active Directory
7 303 (25.72%) SQL
8 265 (22.50%) ITIL
9 251 (21.31%) Azure
10 208 (17.66%) Microsoft Office
11 159 (13.50%) Degree
12 144 (12.22%) Entra ID
13 142 (12.05%) Microsoft Intune
14 131 (11.12%) Windows Server
15 126 (10.70%) Microsoft Excel
16 119 (10.10%) Firewall
16 119 (10.10%) SLA
17 115 (9.76%) ERP
17 115 (9.76%) SharePoint
18 113 (9.59%) Power Platform
19 112 (9.51%) Windows 10
20 105 (8.91%) ITSM
21 101 (8.57%) DNS
22 98 (8.32%) Business Intelligence
23 96 (8.15%) Microsoft Exchange
24 95 (8.06%) Power BI
25 93 (7.89%) SQL Server
26 90 (7.64%) Process Improvement
27 87 (7.39%) Continuous Improvement
27 87 (7.39%) Incident Management

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 115 (9.76%) SharePoint
2 96 (8.15%) Microsoft Exchange
3 18 (1.53%) Confluence
3 18 (1.53%) IIS
4 9 (0.76%) Skype for Business
5 5 (0.42%) CMS
6 4 (0.34%) Adobe Experience Manager
7 3 (0.25%) Exchange Server 2013
8 1 (0.085%) Office Communications Server
8 1 (0.085%) Tomcat
Applications
1 208 (17.66%) Microsoft Office
2 126 (10.70%) Microsoft Excel
3 41 (3.48%) Microsoft PowerPoint
4 17 (1.44%) Spreadsheet
5 3 (0.25%) MS Visio
6 1 (0.085%) Adobe Creative Suite
6 1 (0.085%) AutoCAD
Business Applications
1 17 (1.44%) Dynamics NAV
2 16 (1.36%) Dynamics CRM
3 12 (1.02%) Remedy ITSM
3 12 (1.02%) SAP S/4HANA
4 11 (0.93%) NetSuite
4 11 (0.93%) Oracle EBS
4 11 (0.93%) SAP HR
4 11 (0.93%) SAP Payroll
5 10 (0.85%) PeopleSoft Financials
5 10 (0.85%) SAP HCM
5 10 (0.85%) Visualfiles
6 5 (0.42%) Exchequer
6 5 (0.42%) SAP Business One
6 5 (0.42%) SAP EWM
6 5 (0.42%) SAP WM
7 4 (0.34%) Endur
7 4 (0.34%) Sage 1000
7 4 (0.34%) SAP ERP
8 3 (0.25%) Elite 3E
9 2 (0.17%) Fidessa
Cloud Services
1 367 (31.15%) Microsoft 365
2 251 (21.31%) Azure
3 144 (12.22%) Entra ID
4 113 (9.59%) Power Platform
5 41 (3.48%) SaaS
6 37 (3.14%) Dynamics 365
7 31 (2.63%) PowerApps
8 29 (2.46%) OneDrive
9 24 (2.04%) AWS
10 18 (1.53%) Power Automate
11 10 (0.85%) SuccessFactors
12 4 (0.34%) Adobe Analytics
12 4 (0.34%) Google Analytics
13 3 (0.25%) Asana
13 3 (0.25%) IaaS
13 3 (0.25%) OCI
13 3 (0.25%) PaaS
13 3 (0.25%) Slack
14 2 (0.17%) Google Workspace
14 2 (0.17%) Nutanix
Communications & Networking
1 119 (10.10%) Firewall
2 101 (8.57%) DNS
3 86 (7.30%) LAN
4 83 (7.05%) DHCP
5 76 (6.45%) VPN
6 73 (6.20%) WAN
7 51 (4.33%) TCP/IP
8 41 (3.48%) VoIP
9 29 (2.46%) Remote Desktop
10 27 (2.29%) Wireless
11 26 (2.21%) Internet
12 24 (2.04%) Wi-Fi
13 22 (1.87%) Broadband
14 17 (1.44%) WebEx
15 16 (1.36%) Kerberos
16 14 (1.19%) SD-WAN
17 12 (1.02%) Unified Communications
18 11 (0.93%) IP Telephony
18 11 (0.93%) WPA
19 10 (0.85%) Skype
Database & Business Intelligence
1 95 (8.06%) Power BI
2 93 (7.89%) SQL Server
3 24 (2.04%) MySQL
4 20 (1.70%) Oracle Reports
5 14 (1.19%) SQL Server Reporting Services
6 13 (1.10%) Relational Database
7 12 (1.02%) Crystal Reports
8 7 (0.59%) SQL Server Integration Services
9 6 (0.51%) BusinessObjects
9 6 (0.51%) Oracle Database
10 5 (0.42%) EDRMS
10 5 (0.42%) Geospatial Data
10 5 (0.42%) GIS
10 5 (0.42%) PostgreSQL
11 4 (0.34%) Metadata
12 1 (0.085%) Amazon RDS
12 1 (0.085%) Big Data
12 1 (0.085%) FileMaker
12 1 (0.085%) MS Access
12 1 (0.085%) Tableau
Development Applications
1 67 (5.69%) JIRA
2 6 (0.51%) Bitbucket
2 6 (0.51%) Git
3 5 (0.42%) SQL Server Management Studio (SSMS)
General
1 593 (50.34%) Social Skills
2 166 (14.09%) Law
3 165 (14.01%) Finance
4 163 (13.84%) Analytical Skills
5 98 (8.32%) Organisational Skills
6 75 (6.37%) Manufacturing
7 60 (5.09%) Marketing
8 59 (5.01%) Legal
9 56 (4.75%) Telecoms
10 38 (3.23%) Retail
11 31 (2.63%) Pharmaceutical
12 30 (2.55%) Advertising
13 23 (1.95%) Inclusion and Diversity
14 18 (1.53%) Front Office
15 15 (1.27%) Police
16 12 (1.02%) Back Office
16 12 (1.02%) Spanish Language
17 11 (0.93%) Automotive
18 9 (0.76%) Public Sector
19 7 (0.59%) Publishing
Libraries, Frameworks & Software Standards
1 22 (1.87%) HTML
2 21 (1.78%) LDAP
3 19 (1.61%) .NET
4 17 (1.44%) EDI
5 16 (1.36%) CSS
5 16 (1.36%) Oracle Fusion
6 11 (0.93%) XML
7 10 (0.85%) ASP.NET
7 10 (0.85%) SAP Fiori
8 9 (0.76%) FIX Protocol
9 6 (0.51%) JSON
9 6 (0.51%) Web Services
10 5 (0.42%) Lightning Web Components
10 5 (0.42%) Middleware
10 5 (0.42%) React
10 5 (0.42%) REST
10 5 (0.42%) SOAP
11 4 (0.34%) WPF
12 3 (0.25%) Software Packaging
13 2 (0.17%) jQuery
Miscellaneous
1 97 (8.23%) Onboarding
2 63 (5.35%) Management Information System
3 59 (5.01%) Driving Licence
4 43 (3.65%) Video Conferencing
5 28 (2.38%) Enterprise Software
6 25 (2.12%) Self-Motivation
7 21 (1.78%) Data Centre
8 18 (1.53%) Analytical Mindset
9 16 (1.36%) PKI
10 14 (1.19%) EPoS
11 13 (1.10%) iPhone
12 10 (0.85%) Client/Server
12 10 (0.85%) Data Structures
12 10 (0.85%) iSeries
12 10 (0.85%) Smartphone
13 9 (0.76%) Handset
13 9 (0.76%) iPad
13 9 (0.76%) NHS
14 7 (0.59%) Data Protection Act
14 7 (0.59%) FMCG
Operating Systems
1 458 (38.88%) Windows
2 131 (11.12%) Windows Server
3 112 (9.51%) Windows 10
4 74 (6.28%) Mac OS
5 38 (3.23%) Windows Server 2019
6 33 (2.80%) Apple iOS
7 32 (2.72%) Linux
8 25 (2.12%) Android
9 21 (1.78%) Windows Server 2016
10 17 (1.44%) Unix
11 6 (0.51%) Mac OS X
11 6 (0.51%) Windows 7
12 3 (0.25%) Solaris
13 2 (0.17%) VMS
13 2 (0.17%) Windows Server 2008
13 2 (0.17%) Windows Server 2012
14 1 (0.085%) AIX
14 1 (0.085%) Ubuntu
14 1 (0.085%) Windows Server 2003
Processes & Methodologies
1 492 (41.77%) Problem-Solving
2 383 (32.51%) Customer Service
3 265 (22.50%) ITIL
4 115 (9.76%) ERP
5 105 (8.91%) ITSM
6 98 (8.32%) Business Intelligence
7 90 (7.64%) Process Improvement
8 87 (7.39%) Continuous Improvement
8 87 (7.39%) Incident Management
9 85 (7.22%) Service Management
10 79 (6.71%) Change Management
11 65 (5.52%) Data Analysis
12 63 (5.35%) Mentoring
13 62 (5.26%) Patch Management
14 61 (5.18%) Cybersecurity
15 59 (5.01%) CRM
15 59 (5.01%) Problem Management
16 52 (4.41%) Time Management
17 51 (4.33%) Logistics
18 50 (4.24%) Asset Management
Programming Languages
1 303 (25.72%) SQL
2 53 (4.50%) C#
3 48 (4.07%) PowerShell
4 28 (2.38%) Python
5 22 (1.87%) JavaScript
6 18 (1.53%) T-SQL
7 17 (1.44%) VB
8 13 (1.10%) Java
9 11 (0.93%) PL/SQL
9 11 (0.93%) VB.NET
10 10 (0.85%) ABAP
11 7 (0.59%) VBA
12 4 (0.34%) Bash
13 3 (0.25%) Bicep
13 3 (0.25%) Delphi
14 2 (0.17%) PHP
14 2 (0.17%) Shell Script
Qualifications
1 159 (13.50%) Degree
2 82 (6.96%) Microsoft Certification
3 72 (6.11%) Security Cleared
4 69 (5.86%) SC Cleared
5 48 (4.07%) A+ Certification
6 38 (3.23%) DBS Check
7 35 (2.97%) MCP
8 24 (2.04%) ITIL Foundation Certificate
9 21 (1.78%) ITIL Certification
10 19 (1.61%) Computer Science Degree
11 15 (1.27%) CCNA
11 15 (1.27%) Cisco Certification
12 12 (1.02%) BPSS Clearance
13 10 (0.85%) Network+ Certification
14 6 (0.51%) HNC
14 6 (0.51%) HND
14 6 (0.51%) MCSA
15 5 (0.42%) MCSE
15 5 (0.42%) MCTS
16 3 (0.25%) Azure Certification
Quality Assurance & Compliance
1 119 (10.10%) SLA
2 21 (1.78%) QA
3 19 (1.61%) GDPR
4 16 (1.36%) Cyber Essentials
5 15 (1.27%) Data Quality
6 13 (1.10%) Accessibility
7 12 (1.02%) ISO/IEC 27001
8 6 (0.51%) Cyber Essentials PLUS
9 5 (0.42%) 21 CFR Part 11
9 5 (0.42%) GxP
10 2 (0.17%) PCI DSS
System Software
1 328 (27.84%) Active Directory
2 25 (2.12%) VMware Infrastructure
3 23 (1.95%) Virtual Desktop
4 21 (1.78%) Hyper-V
5 15 (1.27%) BitLocker
5 15 (1.27%) Firmware
6 5 (0.42%) Virtual Servers
7 4 (0.34%) Virtual Machines
8 2 (0.17%) XenApp
9 1 (0.085%) Terminal Server
9 1 (0.085%) Xen
Systems Management
1 142 (12.05%) Microsoft Intune
2 28 (2.38%) SCCM
3 16 (1.36%) WSUS
4 13 (1.10%) Autotask
5 10 (0.85%) Grafana
5 10 (0.85%) Jamf Pro
6 6 (0.51%) Control-M
6 6 (0.51%) Kubernetes
6 6 (0.51%) Prometheus
7 3 (0.25%) Terraform
8 1 (0.085%) SCOM
Vendors
1 554 (47.03%) Microsoft
2 62 (5.26%) SAP
3 48 (4.07%) Oracle
4 42 (3.57%) Cisco
5 37 (3.14%) Meraki
6 35 (2.97%) VMware
7 34 (2.89%) Apple
8 26 (2.21%) ServiceNow
9 25 (2.12%) Citrix
10 22 (1.87%) HP
11 19 (1.61%) Intapp
12 17 (1.44%) Adobe
12 17 (1.44%) Sage
13 16 (1.36%) Google
13 16 (1.36%) Polycom
13 16 (1.36%) Salesforce
14 15 (1.27%) MobileIron
15 14 (1.19%) Guidewire
16 13 (1.10%) Fortinet
17 12 (1.02%) Remedy