Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 13 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
13 Jul 2026
Same period 2025 Same period 2024
Rank 158 136 197
Rank change year-on-year -22 +61 +26
Permanent jobs requiring a Support Analyst 1,295 1,144 1,387
As % of all permanent jobs in the UK 1.31% 2.32% 1.37%
As % of the Job Titles category 1.39% 2.59% 1.45%
Number of salaries quoted 1,045 972 1,052
10th Percentile £26,225 £25,381 £24,250
25th Percentile £30,000 £28,000 £27,750
Median annual salary (50th Percentile) £35,000 £34,250 £35,000
Median % change year-on-year +2.19% -2.14% -
75th Percentile £42,500 £46,250 £47,500
90th Percentile £49,500 £57,500 £58,750
UK excluding London median annual salary £32,500 £32,500 £32,000
% change year-on-year - +1.56% +3.23%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 92,998 44,238 95,769
% of permanent jobs with a recognized job title 94.19% 89.85% 94.73%
Number of salaries quoted 63,730 26,125 68,419
10th Percentile £30,000 £28,750 £29,000
25th Percentile £40,000 £38,000 £38,750
Median annual salary (50th Percentile) £55,000 £55,000 £52,500
Median % change year-on-year - +4.76% -12.50%
75th Percentile £75,000 £75,000 £70,000
90th Percentile £95,000 £97,500 £90,000
UK excluding London median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -5.12%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 13 July 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 13 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -23 1,166 £35,000 +1.45% 118
UK excluding London +22 1,052 £32,500 - 101
South East +40 308 £34,500 -1.43% 33
Work from Home +9 284 £37,500 +7.14% 39
North of England -10 228 £35,000 +17.65% 25
London -56 217 £42,500 -10.53% 42
Midlands -25 162 £35,000 +16.67% 21
South West -30 145 £32,500 +1.71% 12
Yorkshire -18 119 £35,000 +22.81% 5
North West +8 108 £37,500 +13.64% 18
East of England -14 106 £30,000 +1.69% 9
East Midlands -23 87 £35,000 +18.64% 12
Scotland +72 85 £30,000 -30.64% 4
West Midlands -36 75 £37,500 +13.64% 9
Wales -44 16 £35,000 +25.28% 1
Northern Ireland -57 2 £32,000 -36.00% 1
North East -73 1 £43,500 +24.29% 3

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 13 July 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 465 (35.91%) Microsoft
2 408 (31.51%) Windows
3 389 (30.04%) Microsoft 365
4 318 (24.56%) Problem-Solving
5 275 (21.24%) Active Directory
6 271 (20.93%) SQL
7 231 (17.84%) Azure
8 197 (15.21%) ITIL
9 181 (13.98%) Continuous Improvement
9 181 (13.98%) Customer Service
10 159 (12.28%) ERP
11 129 (9.96%) Microsoft Office
12 125 (9.65%) Windows Server
13 123 (9.50%) ITSM
14 122 (9.42%) Entra ID
15 117 (9.03%) Degree
16 114 (8.80%) SharePoint
17 97 (7.49%) Service Management
18 92 (7.10%) Process Improvement
19 90 (6.95%) Windows 10
20 88 (6.80%) Power Platform
21 84 (6.49%) Business Intelligence
22 83 (6.41%) Microsoft Exchange
22 83 (6.41%) Microsoft Intune
22 83 (6.41%) SQL Server
23 67 (5.17%) Microsoft Excel
24 66 (5.10%) Power BI
25 65 (5.02%) Change Management
26 64 (4.94%) SLA
27 63 (4.86%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 114 (8.80%) SharePoint
2 83 (6.41%) Microsoft Exchange
3 28 (2.16%) IIS
4 12 (0.93%) Confluence
5 11 (0.85%) Skype for Business
6 5 (0.39%) CMS
7 3 (0.23%) SAS
8 2 (0.15%) Tomcat
8 2 (0.15%) WebSphere
8 2 (0.15%) WebSphere Application Server
Applications
1 129 (9.96%) Microsoft Office
2 67 (5.17%) Microsoft Excel
3 19 (1.47%) Microsoft PowerPoint
4 6 (0.46%) MS Visio
5 3 (0.23%) Photoshop
6 2 (0.15%) Siemens NX
7 1 (0.077%) Revit
Business Applications
1 20 (1.54%) Dynamics CRM
2 16 (1.24%) Unit4 Business World
3 14 (1.08%) Oracle Retail
4 13 (1.00%) Visualfiles
5 12 (0.93%) Dynamics NAV
6 11 (0.85%) Dynamics AX
6 11 (0.85%) NetSuite
7 10 (0.77%) Elite 3E
7 10 (0.77%) Oracle Financials
8 9 (0.69%) NEC Housing
9 8 (0.62%) Oracle EBS
10 6 (0.46%) Endur
10 6 (0.46%) Oracle Assets
10 6 (0.46%) Oracle Receivables
11 5 (0.39%) Magento
11 5 (0.39%) SAP Business One
11 5 (0.39%) SAP ERP
11 5 (0.39%) Shopify
12 4 (0.31%) Dynamics GP
12 4 (0.31%) Exchequer
Cloud Services
1 389 (30.04%) Microsoft 365
2 231 (17.84%) Azure
3 122 (9.42%) Entra ID
4 88 (6.80%) Power Platform
5 62 (4.79%) OneDrive
5 62 (4.79%) SaaS
6 56 (4.32%) Dynamics 365
7 25 (1.93%) Power Automate
8 23 (1.78%) AWS
9 21 (1.62%) PowerApps
10 15 (1.16%) Microsoft Copilot
11 13 (1.00%) Azure DevOps
12 11 (0.85%) Boomi
12 11 (0.85%) IaaS
12 11 (0.85%) iPaaS
12 11 (0.85%) PaaS
12 11 (0.85%) Workato
13 10 (0.77%) ClickUp
14 8 (0.62%) dbt
14 8 (0.62%) GCP
Communications & Networking
1 63 (4.86%) DNS
2 57 (4.40%) DHCP
2 57 (4.40%) VPN
3 45 (3.47%) Firewall
4 38 (2.93%) TCP/IP
5 37 (2.86%) WAN
6 29 (2.24%) Wi-Fi
7 28 (2.16%) Broadband
8 26 (2.01%) VoIP
9 24 (1.85%) LAN
10 20 (1.54%) Unified Communications
11 19 (1.47%) 4G
11 19 (1.47%) VLAN
12 14 (1.08%) WebEx
13 11 (0.85%) Skype
14 7 (0.54%) Network Security
14 7 (0.54%) SD-WAN
14 7 (0.54%) Wireless
15 6 (0.46%) Structured Cabling
16 5 (0.39%) WinSCP
Database & Business Intelligence
1 83 (6.41%) SQL Server
2 66 (5.10%) Power BI
3 26 (2.01%) Crystal Reports
4 17 (1.31%) Relational Database
5 14 (1.08%) SQL Server Reporting Services
6 13 (1.00%) SQL Server Integration Services
7 10 (0.77%) Data Warehouse
7 10 (0.77%) Metabase
8 8 (0.62%) PostgreSQL
9 7 (0.54%) BusinessObjects
9 7 (0.54%) Power Query
10 5 (0.39%) MySQL
10 5 (0.39%) SAP BW
11 4 (0.31%) Db2
11 4 (0.31%) Oracle Reports
12 3 (0.23%) Oracle Database
13 2 (0.15%) Azure SQL Database
13 2 (0.15%) Qlik Sense
13 2 (0.15%) Tableau
14 1 (0.077%) SQL Server Analysis Services
Development Applications
1 59 (4.56%) JIRA
2 10 (0.77%) Visual Studio
3 8 (0.62%) Git
4 4 (0.31%) Eclipse
4 4 (0.31%) Oracle Forms
4 4 (0.31%) Toad
5 2 (0.15%) Rational Rhapsody
6 1 (0.077%) SQL Server Management Studio (SSMS)
General
1 395 (30.50%) Social Skills
2 215 (16.60%) Finance
3 143 (11.04%) Analytical Skills
4 92 (7.10%) Manufacturing
5 79 (6.10%) Legal
6 72 (5.56%) Law
7 64 (4.94%) Organisational Skills
7 64 (4.94%) Retail
8 52 (4.02%) Documentation Skills
9 27 (2.08%) Banking
10 23 (1.78%) Advertising
11 18 (1.39%) Telecoms
12 16 (1.24%) Public Sector
13 10 (0.77%) Inclusion and Diversity
13 10 (0.77%) Legal Technology
14 9 (0.69%) Automotive
14 9 (0.69%) Financial Institution
14 9 (0.69%) General Ledger
14 9 (0.69%) Local Government
15 8 (0.62%) Front Office
Libraries, Frameworks & Software Standards
1 33 (2.55%) .NET
2 28 (2.16%) Web Services
3 23 (1.78%) XML
4 19 (1.47%) HTML
5 18 (1.39%) CSS
6 13 (1.00%) Middleware
7 11 (0.85%) REST
8 10 (0.77%) .NET Framework
9 8 (0.62%) FIX Protocol
9 8 (0.62%) SOAP
10 4 (0.31%) EDI
10 4 (0.31%) Elastic Stack
10 4 (0.31%) JSON
11 3 (0.23%) Kafka
12 2 (0.15%) 802.1X
13 1 (0.077%) SAP CAF
13 1 (0.077%) XSL
Miscellaneous
1 74 (5.71%) Onboarding
2 61 (4.71%) Driving Licence
3 34 (2.63%) Video Conferencing
4 31 (2.39%) Management Information System
5 29 (2.24%) Self-Motivation
6 27 (2.08%) Analytical Mindset
7 22 (1.70%) Client/Server
8 13 (1.00%) NHS
9 11 (0.85%) Hybrid Cloud
10 10 (0.77%) Data Structures
10 10 (0.77%) Low-Code
11 8 (0.62%) Enterprise Software
11 8 (0.62%) Housing Association
11 8 (0.62%) Product Ownership
12 7 (0.54%) Renewable Energy
13 6 (0.46%) Fixed Income
13 6 (0.46%) Manufacturing Execution System
13 6 (0.46%) Operational Technology
14 5 (0.39%) Blog
14 5 (0.39%) Data Protection Act
Operating Systems
1 408 (31.51%) Windows
2 125 (9.65%) Windows Server
3 90 (6.95%) Windows 10
4 41 (3.17%) Android
5 38 (2.93%) Linux
6 31 (2.39%) Mac OS
7 17 (1.31%) Windows Server 2019
8 14 (1.08%) Apple iOS
9 4 (0.31%) Unix
9 4 (0.31%) Windows Server 2012
10 1 (0.077%) Windows 7
10 1 (0.077%) Windows Server 2008
Processes & Methodologies
1 318 (24.56%) Problem-Solving
2 197 (15.21%) ITIL
3 181 (13.98%) Continuous Improvement
3 181 (13.98%) Customer Service
4 159 (12.28%) ERP
5 123 (9.50%) ITSM
6 97 (7.49%) Service Management
7 92 (7.10%) Process Improvement
8 84 (6.49%) Business Intelligence
9 65 (5.02%) Change Management
10 63 (4.86%) Incident Management
11 57 (4.40%) Service Delivery
12 52 (4.02%) CRM
13 49 (3.78%) Cybersecurity
13 49 (3.78%) Root Cause Analysis
14 48 (3.71%) Stakeholder Engagement
15 40 (3.09%) Data Management
15 40 (3.09%) Project Delivery
15 40 (3.09%) Workflow
16 37 (2.86%) Data Analysis
Programming Languages
1 271 (20.93%) SQL
2 47 (3.63%) PowerShell
3 33 (2.55%) C#
4 23 (1.78%) JavaScript
5 15 (1.16%) T-SQL
6 12 (0.93%) PL/SQL
6 12 (0.93%) Python
7 10 (0.77%) Java
8 7 (0.54%) PHP
9 6 (0.46%) C++
9 6 (0.46%) VB.NET
10 5 (0.39%) ABAP
11 4 (0.31%) Delphi
11 4 (0.31%) Pascal
12 3 (0.23%) VBA
13 2 (0.15%) Tcl
14 1 (0.077%) R
14 1 (0.077%) VB
Qualifications
1 117 (9.03%) Degree
2 47 (3.63%) Security Cleared
3 45 (3.47%) A+ Certification
4 35 (2.70%) Microsoft Certification
5 23 (1.78%) SC Cleared
6 13 (1.00%) Microsoft Certified Professional
7 9 (0.69%) Computer Science Degree
8 8 (0.62%) ITIL Foundation Certificate
9 6 (0.46%) CCNA
9 6 (0.46%) Cisco Certification
9 6 (0.46%) HND
9 6 (0.46%) MBCS
10 5 (0.39%) AAT
10 5 (0.39%) HNC
10 5 (0.39%) Network+ Certification
10 5 (0.39%) SAP Certification
11 4 (0.31%) DV Cleared
12 3 (0.23%) Azure Certification
12 3 (0.23%) BPSS Clearance
12 3 (0.23%) ITIL Certification
Quality Assurance & Compliance
1 64 (4.94%) SLA
2 22 (1.70%) ISO/IEC 27001
3 18 (1.39%) Cyber Essentials
3 18 (1.39%) Data Quality
4 10 (0.77%) Accessibility
4 10 (0.77%) GDPR
5 9 (0.69%) QA
6 7 (0.54%) Cyber Essentials PLUS
7 4 (0.31%) Actionable Recommendations
8 2 (0.15%) PCI DSS
9 1 (0.077%) DICOM
9 1 (0.077%) PMO
System Software
1 275 (21.24%) Active Directory
2 26 (2.01%) Hyper-V
3 23 (1.78%) VMware Infrastructure
4 11 (0.85%) Virtual Desktop
5 7 (0.54%) Firmware
6 6 (0.46%) BitLocker
7 5 (0.39%) XenApp
8 3 (0.23%) Docker
8 3 (0.23%) Microsoft Virtual Server
8 3 (0.23%) Virtual Machines
8 3 (0.23%) Virtual Servers
9 1 (0.077%) vSphere
Systems Management
1 83 (6.41%) Microsoft Intune
2 22 (1.70%) SCCM
3 7 (0.54%) Single Sign-On
4 6 (0.46%) Kibana
4 6 (0.46%) Systems Management Server (SMS)
5 2 (0.15%) Jamf Pro
6 1 (0.077%) Autotask
6 1 (0.077%) Cisco CUCM
6 1 (0.077%) Failover Clustering
6 1 (0.077%) FortiGate
6 1 (0.077%) Grafana
6 1 (0.077%) Microsoft Clustering
6 1 (0.077%) Terraform
Vendors
1 465 (35.91%) Microsoft
2 54 (4.17%) ServiceNow
3 36 (2.78%) Oracle
4 30 (2.32%) VMware
5 28 (2.16%) iManage
6 24 (1.85%) SAP
7 20 (1.54%) Apple
8 19 (1.47%) Cisco
8 19 (1.47%) Starlink
9 18 (1.39%) Citrix
10 15 (1.16%) IFS
11 13 (1.00%) Salesforce
12 12 (0.93%) Epicor
12 12 (0.93%) Freshdesk
12 12 (0.93%) IBM
12 12 (0.93%) SolarWinds
13 11 (0.85%) Aderant
13 11 (0.85%) Intapp
13 11 (0.85%) Sage
14 10 (0.77%) IBM Sterling