Period
to 22 September 2020

The median annual salary for a Support Analyst was £32,500 in advertised job vacancies during the 6 months to 22 September 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK
6 months to
22 Sep 2020
Same period 2019 Same period 2018
Rank 230 143 142
Rank change year-on-year -87 -1 -19
Permanent jobs requiring a Support Analyst 728 3,495 4,027
As % of all permanent jobs advertised in the UK 1.46% 2.51% 2.42%
As % of the Job Titles category 1.54% 2.62% 2.52%
Number of salaries quoted 653 3,048 3,479
Median annual salary £32,500 £30,000 £32,500
Median salary % change year-on-year +8.33% -7.69% +1.56%
10th Percentile £21,550 £20,250 £21,000
90th Percentile £63,750 £51,250 £55,000
UK excluding London median annual salary £30,000 £27,500 £28,500
% change year-on-year +9.09% -3.51% -0.44%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 47,223 133,225 159,921
% of permanent IT jobs with a recognized job title 94.82% 95.77% 96.04%
Number of salaries quoted 38,574 106,021 128,866
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +5.26%
10th Percentile £32,500 £28,000 £27,500
90th Percentile £90,000 £85,000 £82,500
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 22 September 2020.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 22 September 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -87 680 £33,500 +11.67% 115
UK excluding London -54 459 £30,000 +9.09% 109
London -127 256 £42,500 +21.43% 16
North of England -28 134 £32,000 +33.33% 28
South East -79 100 £32,500 +8.33% 34
Midlands +8 88 £24,500 -5.77% 18
North West +44 70 £32,000 +14.29% 18
West Midlands +7 68 £24,500 -5.77% 9
East of England +36 66 £29,250 -2.50% 9
Yorkshire -21 59 £37,500 +70.45% 9
Work from Home +56 43 £32,000 -1.54% 14
South West +12 35 £26,500 -18.46% 10
Scotland +44 22 £29,000 -3.33% 1
East Midlands +20 20 £26,750 +3.88% 9
Wales +12 8 £31,500 -1.56% 7
Northern Ireland +18 6 £23,500 -28.79% 2
North East 0 5 £28,818 -7.24% 1

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 September 2020, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 336 (46.15%) Windows
2 261 (35.85%) SQL
3 252 (34.62%) Microsoft
4 206 (28.30%) Finance
5 188 (25.82%) Active Directory
6 162 (22.25%) ITIL
7 155 (21.29%) Office 365
8 147 (20.19%) Windows Server
9 136 (18.68%) SQL Server
10 122 (16.76%) Microsoft Office
11 101 (13.87%) Problem-Solving
12 96 (13.19%) Windows 10
13 73 (10.03%) Degree
14 71 (9.75%) Azure
15 70 (9.62%) Oracle
16 68 (9.34%) SLA
17 67 (9.20%) Linux
17 67 (9.20%) Analytical Skills
18 64 (8.79%) .NET
19 63 (8.65%) PowerShell
20 60 (8.24%) VMware
21 59 (8.10%) Incident Management
22 56 (7.69%) SharePoint
23 55 (7.55%) C#
24 53 (7.28%) Management Information System
25 51 (7.01%) Windows Server 2012
26 47 (6.46%) Service Management
26 47 (6.46%) Citrix
27 45 (6.18%) Agile Software Development
27 45 (6.18%) Microsoft Excel

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 56 (7.69%) SharePoint
2 40 (5.49%) MS Exchange
3 33 (4.53%) IIS
4 14 (1.92%) Tomcat
5 11 (1.51%) Apache
6 10 (1.37%) Umbraco
7 9 (1.24%) CMS
7 9 (1.24%) Exchange Server 2010
8 8 (1.10%) WordPress
9 7 (0.96%) Exchange Server 2013
10 5 (0.69%) BizTalk Server
11 4 (0.55%) SAS
12 2 (0.27%) Confluence
12 2 (0.27%) Mule
12 2 (0.27%) NetWeaver
12 2 (0.27%) Skype for Business
12 2 (0.27%) WebLogic
13 1 (0.14%) Alfresco
13 1 (0.14%) nginx
13 1 (0.14%) WebSphere
Applications
1 122 (16.76%) Microsoft Office
2 45 (6.18%) Microsoft Excel
3 9 (1.24%) Microsoft PowerPoint
4 1 (0.14%) Microsoft Project
4 1 (0.14%) MS Visio
Business Applications
1 22 (3.02%) Dynamics CRM
2 16 (2.20%) Dynamics NAV
3 14 (1.92%) Oracle Applications
3 14 (1.92%) SAP SD
4 10 (1.37%) NetSuite
5 8 (1.10%) Dynamics AX
5 8 (1.10%) Northgate Housing
5 8 (1.10%) SAP CO
5 8 (1.10%) SAP FI
5 8 (1.10%) SAP FI/CO
5 8 (1.10%) SAP MM
6 7 (0.96%) iTrent
6 7 (0.96%) Oracle Financials
6 7 (0.96%) SAP S/4HANA
7 6 (0.82%) ResourceLink
8 5 (0.69%) SAP EWM
8 5 (0.69%) SAP HR
8 5 (0.69%) SAP Hybris
8 5 (0.69%) SAP Oil and Gas
9 4 (0.55%) Elite 3E
Cloud Services
1 155 (21.29%) Office 365
2 71 (9.75%) Azure
3 38 (5.22%) SaaS
4 30 (4.12%) AWS
5 25 (3.43%) Dynamics 365
6 22 (3.02%) Power Platform
7 11 (1.51%) Amazon CloudWatch
7 11 (1.51%) Amazon SQS
7 11 (1.51%) Cloud Computing
8 8 (1.10%) Mimecast
9 6 (0.82%) OneDrive
9 6 (0.82%) Slack
9 6 (0.82%) SuccessFactors
10 4 (0.55%) Azure Active Directory
10 4 (0.55%) Google Analytics
11 2 (0.27%) PaaS
11 2 (0.27%) PowerApps
11 2 (0.27%) Salesforce Sales Cloud
12 1 (0.14%) Google Docs
12 1 (0.14%) ShareGate
Communications & Networking
1 37 (5.08%) TCP/IP
2 33 (4.53%) Firewall
3 31 (4.26%) DNS
4 28 (3.85%) LAN
5 26 (3.57%) DHCP
5 26 (3.57%) WAN
5 26 (3.57%) Wireless
6 20 (2.75%) Unified Communications
7 16 (2.20%) Internet
8 12 (1.65%) Skype
8 12 (1.65%) VPN
9 11 (1.51%) Remote Desktop
9 11 (1.51%) Wi-Fi
10 9 (1.24%) SAN
11 8 (1.10%) ADSL
11 8 (1.10%) Ethernet
11 8 (1.10%) IMAP
11 8 (1.10%) MPLS
11 8 (1.10%) VDSL
11 8 (1.10%) VoIP
Database & Business Intelligence
1 136 (18.68%) SQL Server
2 31 (4.26%) SQL Server Integration Services
3 30 (4.12%) SQL Server Reporting Services
4 22 (3.02%) Power BI
4 22 (3.02%) SQL Server 2012
5 17 (2.34%) Relational Database
6 15 (2.06%) Crystal Reports
6 15 (2.06%) MySQL
7 9 (1.24%) Data Warehouse
7 9 (1.24%) RDBMS
8 8 (1.10%) SQL Server Analysis Services
9 7 (0.96%) Oracle Database
10 5 (0.69%) Azure SQL Database
10 5 (0.69%) Oracle Reports
11 4 (0.55%) DB2
12 3 (0.41%) Big Data
12 3 (0.41%) BusinessObjects
12 3 (0.41%) PostgreSQL
12 3 (0.41%) SAP BW
12 3 (0.41%) SQL Server 2008
Development Applications
1 26 (3.57%) JIRA
2 22 (3.02%) Octopus Deploy
3 19 (2.61%) TeamCity
4 8 (1.10%) Team Foundation Server
4 8 (1.10%) Visual Studio
5 3 (0.41%) Eclipse
5 3 (0.41%) SQL Server Management Studio (SSMS)
6 2 (0.27%) ERwin
6 2 (0.27%) Git (software)
6 2 (0.27%) Oracle Forms
7 1 (0.14%) Log4j
7 1 (0.14%) SoapUI
7 1 (0.14%) Subversion
General
1 206 (28.30%) Finance
2 31 (4.26%) Banking
3 24 (3.30%) Legal
4 21 (2.88%) Manufacturing
5 19 (2.61%) Telecoms
6 18 (2.47%) Law
7 16 (2.20%) Back Office
8 15 (2.06%) Public Sector
9 10 (1.37%) Retail
10 8 (1.10%) Financial Institution
11 7 (0.96%) French Language
11 7 (0.96%) Front Office
11 7 (0.96%) Social Housing
12 6 (0.82%) Advertising
12 6 (0.82%) Housing Association
12 6 (0.82%) Investment Banking
12 6 (0.82%) Marketing
13 5 (0.69%) Military
14 4 (0.55%) Local Government
14 4 (0.55%) Mandarin Language
Libraries, Frameworks & Software Standards
1 64 (8.79%) .NET
2 25 (3.43%) HTML
3 18 (2.47%) CSS
4 16 (2.20%) XML
5 14 (1.92%) .NET Framework
5 14 (1.92%) ASP.NET
6 13 (1.79%) FIX Protocol
6 13 (1.79%) JSON
7 11 (1.51%) jQuery
7 11 (1.51%) RabbitMQ
8 10 (1.37%) Ajax
9 9 (1.24%) Middleware
10 8 (1.10%) ASP.NET MVC
10 8 (1.10%) EDI
11 6 (0.82%) SailPoint
11 6 (0.82%) SOAP
11 6 (0.82%) Web Services
12 4 (0.55%) Elastic Stack
12 4 (0.55%) Regular Expression
12 4 (0.55%) REST
Miscellaneous
1 67 (9.20%) Analytical Skills
2 53 (7.28%) Management Information System
3 28 (3.85%) Self-Motivation
4 20 (2.75%) Mobile App
5 19 (2.61%) Driving Licence
6 14 (1.92%) Data Centre
6 14 (1.92%) Replication
7 12 (1.65%) PKI
7 12 (1.65%) SWIFT
8 11 (1.51%) Fixed Income
9 9 (1.24%) Equities
9 9 (1.24%) Foreign Exchange (FX)
10 7 (0.96%) Derivative
10 7 (0.96%) Video Conferencing
11 6 (0.82%) Enterprise Software
11 6 (0.82%) Enterprise Storage
11 6 (0.82%) Fat Client
11 6 (0.82%) FMCG
11 6 (0.82%) Thin Client
12 5 (0.69%) iPad
Operating Systems
1 336 (46.15%) Windows
2 147 (20.19%) Windows Server
3 96 (13.19%) Windows 10
4 67 (9.20%) Linux
5 51 (7.01%) Windows Server 2012
6 43 (5.91%) Unix
7 33 (4.53%) Windows 7
8 27 (3.71%) Windows Server 2016
9 21 (2.88%) Android
10 17 (2.34%) Apple iOS
11 16 (2.20%) Windows Server 2008
12 9 (1.24%) Windows 8
13 6 (0.82%) Red Hat Enterprise Linux
14 5 (0.69%) CentOS
14 5 (0.69%) Ubuntu
14 5 (0.69%) Windows Server 2003
15 4 (0.55%) Debian
15 4 (0.55%) Solaris
15 4 (0.55%) SUSE
16 3 (0.41%) Windows Server 2019
Processes & Methodologies
1 162 (22.25%) ITIL
2 101 (13.87%) Problem-Solving
3 59 (8.10%) Incident Management
4 47 (6.46%) Service Management
5 45 (6.18%) Agile Software Development
6 44 (6.04%) CRM
7 43 (5.91%) Problem Management
8 42 (5.77%) ERP
9 41 (5.63%) Computer Science
10 39 (5.36%) Stakeholder Management
11 34 (4.67%) ITSM
12 33 (4.53%) Investment Management
13 30 (4.12%) Change Management
14 28 (3.85%) Cybersecurity
14 28 (3.85%) Process Improvement
15 26 (3.57%) Release Management
15 26 (3.57%) Root Cause Analysis
15 26 (3.57%) User Acceptance Testing
16 23 (3.16%) Server Management
17 22 (3.02%) ITIL V3
Programming Languages
1 261 (35.85%) SQL
2 63 (8.65%) PowerShell
3 55 (7.55%) C#
4 37 (5.08%) T-SQL
5 29 (3.98%) JavaScript
6 27 (3.71%) Python
7 26 (3.57%) Java
8 19 (2.61%) PHP
9 17 (2.34%) Perl
10 15 (2.06%) Bash Shell
11 14 (1.92%) VBA
12 13 (1.79%) PL/SQL
13 11 (1.51%) Shell Script
14 10 (1.37%) R
15 7 (0.96%) VBScript
16 6 (0.82%) C
17 5 (0.69%) VB.NET
18 4 (0.55%) C++
18 4 (0.55%) RPG
18 4 (0.55%) VB
Qualifications
1 73 (10.03%) Degree
2 32 (4.40%) ITIL Certification
3 31 (4.26%) Microsoft Certification
4 29 (3.98%) Security Cleared
5 24 (3.30%) MCP
6 20 (2.75%) SC Cleared
7 10 (1.37%) Computer Science Degree
8 9 (1.24%) BPSS Clearance
9 7 (0.96%) ITIL Foundation Certificate
9 7 (0.96%) MCSE
10 6 (0.82%) CISA
10 6 (0.82%) CISM
10 6 (0.82%) CISSP
11 5 (0.69%) DV Cleared
12 4 (0.55%) MCSA
13 2 (0.27%) A+ Certification
13 2 (0.27%) Cisco Certification
13 2 (0.27%) MOS
13 2 (0.27%) VCAP
13 2 (0.27%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 68 (9.34%) SLA
2 25 (3.43%) GDPR
3 7 (0.96%) ISO/IEC 27001
3 7 (0.96%) QA
4 6 (0.82%) BS25999
4 6 (0.82%) ISO/IEC 20000
5 2 (0.27%) Data Quality
6 1 (0.14%) Dodd-Frank
6 1 (0.14%) EMIR
6 1 (0.14%) IFRS
6 1 (0.14%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
6 1 (0.14%) MiFID
System Software
1 188 (25.82%) Active Directory
2 41 (5.63%) VMware Infrastructure
3 33 (4.53%) Hyper-V
4 12 (1.65%) Virtual Desktop
5 10 (1.37%) XenApp
6 8 (1.10%) vSphere
7 7 (0.96%) BitLocker
7 7 (0.96%) Docker
8 6 (0.82%) NFS
8 6 (0.82%) VMware ESXi
8 6 (0.82%) XenDesktop
9 2 (0.27%) Virtual Machines
9 2 (0.27%) VMware Workstation
10 1 (0.14%) Citrix Presentation Server
10 1 (0.14%) Firmware
10 1 (0.14%) MetaFrame
10 1 (0.14%) VMware Server
Systems Management
1 31 (4.26%) SCCM
2 13 (1.79%) WSUS
3 11 (1.51%) Grafana
4 9 (1.24%) Microsoft Intune
5 7 (0.96%) AirWatch
5 7 (0.96%) Nessus
6 6 (0.82%) Backup Exec
6 6 (0.82%) Control-M
7 5 (0.69%) Nagios
8 3 (0.41%) Kubernetes
8 3 (0.41%) vCenter Server
9 2 (0.27%) Cisco CUCM
9 2 (0.27%) SCOM
10 1 (0.14%) Cisco UCCX
10 1 (0.14%) EdgeSight
10 1 (0.14%) Jamf Pro
10 1 (0.14%) McAfee ePO
10 1 (0.14%) WhatsUp Gold
10 1 (0.14%) XenMobile
Vendors
1 252 (34.62%) Microsoft
2 70 (9.62%) Oracle
3 60 (8.24%) VMware
4 47 (6.46%) Citrix
5 30 (4.12%) SAP
6 28 (3.85%) Cisco
7 26 (3.57%) ServiceNow
8 18 (2.47%) Splunk
9 15 (2.06%) Bloomberg
10 13 (1.79%) Veeam
11 11 (1.51%) Apple
11 11 (1.51%) Google
11 11 (1.51%) Reuters
11 11 (1.51%) Sophos
12 10 (1.37%) Northgate
12 10 (1.37%) Salesforce.com
13 9 (1.24%) iManage
13 9 (1.24%) Sun
14 8 (1.10%) Red Hat
15 7 (0.96%) JD Edwards