Period
to 25 January 2020

The median annual salary for a Support Analyst was £31,000 in advertised job vacancies during the 6 months to 25 January 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK
6 months to
25 Jan 2020
Same period 2019 Same period 2018
Rank 158 139 134
Rank change year-on-year -19 -5 -26
Permanent jobs requiring a Support Analyst 2,802 3,715 4,371
As % of all permanent IT jobs advertised in the UK 2.24% 2.45% 2.51%
As % of the Job Titles category 2.35% 2.55% 2.61%
Number of salaries quoted 2,417 3,193 3,850
UK median annual salary £31,000 £32,500 £30,000
Median salary % change year-on-year -4.62% +8.33% -3.23%
10th Percentile £21,250 £21,250 £20,750
90th Percentile £55,000 £57,500 £50,000
UK excluding London median annual salary £28,000 £28,500 £27,500
% change year-on-year -1.75% +3.64% -1.79%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 119,354 145,560 167,638
% of permanent IT jobs with a recognized job title 95.56% 95.92% 96.28%
Number of salaries quoted 95,497 116,380 136,594
UK median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £28,750 £28,000 £27,500
90th Percentile £86,250 £83,750 £80,000
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Support Analyst over the 6 months to 25 January 2020.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 25 January 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -14 2,585 £31,500 -3.08% 513
UK excluding London -20 1,493 £28,000 -1.75% 419
London -4 1,249 £35,000 -12.50% 140
South East -31 495 £30,000 +1.69% 103
North of England -16 319 £28,000 +7.69% 121
Midlands +47 288 £25,500 -10.53% 69
West Midlands +34 192 £27,500 -8.33% 43
North West +21 167 £28,000 +1.82% 62
Yorkshire 0 147 £28,000 +14.29% 46
South West -47 123 £28,500 -1.72% 50
Scotland +73 108 £31,250 +0.81% 27
East of England -39 108 £32,500 +8.33% 31
East Midlands +27 96 £25,000 -4.76% 26
Wales -7 44 £27,000 - 18
Northern Ireland +15 10 £25,250 +20.24% 1
North East -12 5 £22,500 -30.77% 13

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 25 January 2020, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 1,401 (50.00%) Windows
2 981 (35.01%) Microsoft
3 952 (33.98%) Active Directory
4 847 (30.23%) SQL
5 739 (26.37%) Office 365
6 578 (20.63%) ITIL
7 565 (20.16%) Microsoft Office
8 562 (20.06%) Finance
9 549 (19.59%) Windows Server
10 493 (17.59%) Windows 10
11 437 (15.60%) Problem-Solving
12 411 (14.67%) SQL Server
13 366 (13.06%) Windows 7
14 326 (11.63%) VMware
15 285 (10.17%) Citrix
16 268 (9.56%) SLA
17 263 (9.39%) Linux
18 258 (9.21%) MS Exchange
19 237 (8.46%) Oracle
20 229 (8.17%) Microsoft Excel
21 228 (8.14%) .NET
22 223 (7.96%) Degree
23 215 (7.67%) Azure
24 206 (7.35%) Analytical Skills
25 196 (7.00%) LAN
26 193 (6.89%) VMware Infrastructure
27 177 (6.32%) WAN
28 172 (6.14%) PowerShell
29 170 (6.07%) Unix
30 168 (6.00%) TCP/IP

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 258 (9.21%) MS Exchange
2 163 (5.82%) SharePoint
3 114 (4.07%) IIS
4 55 (1.96%) Skype for Business
5 49 (1.75%) Exchange Server 2010
6 48 (1.71%) Exchange Server 2013
7 30 (1.07%) Tomcat
8 23 (0.82%) Apache
9 17 (0.61%) IBM Notes
9 17 (0.61%) WebLogic
10 14 (0.50%) BizTalk Server
10 14 (0.50%) IBM Domino
11 13 (0.46%) CMS
11 13 (0.46%) JBoss
12 11 (0.39%) WebSphere
13 9 (0.32%) Exchange Server 2007
14 8 (0.29%) Oracle SOA Suite
14 8 (0.29%) WordPress
15 7 (0.25%) nginx
15 7 (0.25%) SharePoint 2013
Applications
1 565 (20.16%) Microsoft Office
2 229 (8.17%) Microsoft Excel
3 74 (2.64%) Microsoft PowerPoint
4 20 (0.71%) MS Visio
5 13 (0.46%) Acrobat
6 7 (0.25%) Microsoft Project
7 5 (0.18%) Adobe Creative Suite
8 3 (0.11%) AutoCAD
9 2 (0.071%) SOLIDWORKS
9 2 (0.071%) SPSS
10 1 (0.036%) Adobe Illustrator
10 1 (0.036%) Chatbot
10 1 (0.036%) InDesign
10 1 (0.036%) OrCAD
10 1 (0.036%) Photoshop
10 1 (0.036%) PTC Creo
10 1 (0.036%) Revit
10 1 (0.036%) Spreadsheet
10 1 (0.036%) Windchill
Business Applications
1 57 (2.03%) Dynamics CRM
2 40 (1.43%) Dynamics AX
3 21 (0.75%) Dynamics NAV
4 16 (0.57%) thinkFolio
5 15 (0.54%) Elite 3E
6 14 (0.50%) Salerio
6 14 (0.50%) SAP Oil and Gas
7 10 (0.36%) NetSuite
7 10 (0.36%) Oracle Receivables
7 10 (0.36%) SAP ERP
8 9 (0.32%) Oracle EBS
8 9 (0.32%) Oracle Payables
9 8 (0.29%) Oracle Financials
10 7 (0.25%) Carpe Diem
10 7 (0.25%) Markit EDM
10 7 (0.25%) Oracle Assets
10 7 (0.25%) Oracle EBS R12
10 7 (0.25%) Oracle General Ledger
10 7 (0.25%) SAP SD
11 6 (0.21%) Bloomberg AIM
Cloud Services
1 739 (26.37%) Office 365
2 215 (7.67%) Azure
3 78 (2.78%) AWS
4 72 (2.57%) SaaS
5 37 (1.32%) Dynamics 365
6 24 (0.86%) Power Platform
7 19 (0.68%) OneDrive
8 18 (0.64%) Mimecast
9 16 (0.57%) Azure Active Directory
9 16 (0.57%) Cloud Computing
10 14 (0.50%) IaaS
11 12 (0.43%) G Suite
12 7 (0.25%) GitHub
13 6 (0.21%) GCP
13 6 (0.21%) SuccessFactors
14 4 (0.14%) PowerApps
15 3 (0.11%) Akamai
15 3 (0.11%) Microsoft Flow
15 3 (0.11%) PaaS
15 3 (0.11%) Serverless
Communications & Networking
1 196 (7.00%) LAN
2 177 (6.32%) WAN
3 168 (6.00%) DNS
3 168 (6.00%) TCP/IP
4 158 (5.64%) Firewall
5 148 (5.28%) DHCP
6 108 (3.85%) VoIP
7 102 (3.64%) VPN
8 74 (2.64%) Wireless
9 69 (2.46%) Skype
10 44 (1.57%) Internet
11 42 (1.50%) Remote Desktop
12 37 (1.32%) SAN
13 33 (1.18%) VLAN
14 32 (1.14%) Wi-Fi
15 26 (0.93%) Network Security
16 23 (0.82%) NAS
17 15 (0.54%) SSL
18 14 (0.50%) FTP
18 14 (0.50%) IP Telephony
Database & Business Intelligence
1 411 (14.67%) SQL Server
2 80 (2.86%) SQL Server Integration Services
3 54 (1.93%) SQL Server Reporting Services
4 47 (1.68%) Relational Database
5 36 (1.28%) Oracle Database
6 34 (1.21%) RDBMS
7 33 (1.18%) SQL Server Analysis Services
8 30 (1.07%) Data Warehouse
8 30 (1.07%) MySQL
9 27 (0.96%) DB2
10 24 (0.86%) Crystal Reports
11 17 (0.61%) Power BI
12 13 (0.46%) QlikView
13 11 (0.39%) BusinessObjects
14 10 (0.36%) DTS
14 10 (0.36%) MS Access
14 10 (0.36%) Oracle Reports
14 10 (0.36%) SQL Server 2008
15 7 (0.25%) Big Data
15 7 (0.25%) MongoDB
Development Applications
1 88 (3.14%) JIRA
2 17 (0.61%) Git (software)
3 14 (0.50%) Visual Studio
4 12 (0.43%) Octopus Deploy
5 11 (0.39%) PowerBuilder
5 11 (0.39%) Team Foundation Server
6 9 (0.32%) Jenkins
7 8 (0.29%) Subversion
7 8 (0.29%) TeamCity
8 7 (0.25%) Sonatype Nexus
9 6 (0.21%) Eclipse
9 6 (0.21%) MSI
9 6 (0.21%) WinDbg
10 5 (0.18%) LINQPad
11 4 (0.14%) IntelliJ
11 4 (0.14%) Postman
11 4 (0.14%) SQL Server Management Studio (SSMS)
12 3 (0.11%) Maven
12 3 (0.11%) Oracle Forms
13 2 (0.071%) Selenium
General
1 562 (20.06%) Finance
2 137 (4.89%) Retail
3 113 (4.03%) Law
4 99 (3.53%) Legal
5 87 (3.10%) Front Office
6 75 (2.68%) Banking
7 60 (2.14%) Manufacturing
8 52 (1.86%) Back Office
9 47 (1.68%) Marketing
10 41 (1.46%) Telecoms
11 32 (1.14%) Public Sector
12 25 (0.89%) Publishing
13 24 (0.86%) French Language
14 20 (0.71%) German Language
14 20 (0.71%) Italian Language
15 18 (0.64%) Advertising
16 17 (0.61%) Portuguese Language
17 16 (0.57%) Financial Institution
18 15 (0.54%) Automotive
19 14 (0.50%) Electronics
Libraries, Frameworks & Software Standards
1 228 (8.14%) .NET
2 94 (3.35%) XML
3 64 (2.28%) HTML
4 57 (2.03%) ASP.NET
5 45 (1.61%) FIX Protocol
6 43 (1.53%) CSS
7 34 (1.21%) Web Services
8 31 (1.11%) Middleware
9 24 (0.86%) JSON
10 22 (0.79%) Ajax
11 21 (0.75%) EDI
12 18 (0.64%) jQuery
13 14 (0.50%) Elastic Stack
13 14 (0.50%) Regular Expression
14 11 (0.39%) XSLT
15 10 (0.36%) Classic ASP
15 10 (0.36%) SOAP
15 10 (0.36%) XSD
16 9 (0.32%) COM
16 9 (0.32%) Spring
Miscellaneous
1 206 (7.35%) Analytical Skills
2 72 (2.57%) Self-Motivation
3 66 (2.36%) Management Information System
4 58 (2.07%) Driving Licence
5 54 (1.93%) Equities
6 53 (1.89%) Video Conferencing
7 52 (1.86%) iPhone
8 51 (1.82%) Data Centre
9 50 (1.78%) Fixed Income
10 47 (1.68%) Reinsurance
11 42 (1.50%) Blackberry
12 34 (1.21%) Smartphone
13 33 (1.18%) iSeries
14 30 (1.07%) AS400
15 29 (1.03%) EPoS
16 28 (1.00%) Derivative
17 26 (0.93%) Foreign Exchange (FX)
17 26 (0.93%) SWIFT
18 24 (0.86%) Hedge funds
18 24 (0.86%) iPad
Operating Systems
1 1,401 (50.00%) Windows
2 549 (19.59%) Windows Server
3 493 (17.59%) Windows 10
4 366 (13.06%) Windows 7
5 263 (9.39%) Linux
6 170 (6.07%) Unix
7 165 (5.89%) Windows Server 2012
8 97 (3.46%) Android
8 97 (3.46%) Windows Server 2008
9 78 (2.78%) Apple iOS
10 72 (2.57%) Windows 8
11 32 (1.14%) Mac OS
12 30 (1.07%) Windows Server 2003
13 29 (1.03%) Mac OS X
13 29 (1.03%) Red Hat Enterprise Linux
14 24 (0.86%) Windows XP
15 19 (0.68%) Windows Vista
16 8 (0.29%) CentOS
17 7 (0.25%) Ubuntu
18 4 (0.14%) HPUX
Processes & Methodologies
1 578 (20.63%) ITIL
2 437 (15.60%) Problem-Solving
3 163 (5.82%) CRM
4 147 (5.25%) ERP
5 130 (4.64%) Computer Science
6 129 (4.60%) Incident Management
7 120 (4.28%) Service Management
8 116 (4.14%) Change Management
9 103 (3.68%) Agile Software Development
10 98 (3.50%) Root Cause Analysis
11 94 (3.35%) ITSM
12 91 (3.25%) Time Management
13 84 (3.00%) Problem Management
14 81 (2.89%) Service Delivery
15 73 (2.61%) Fintech
16 72 (2.57%) Asset Management
16 72 (2.57%) Project Management
17 69 (2.46%) Investment Management
18 68 (2.43%) Migration
19 63 (2.25%) ITIL V3
Programming Languages
1 847 (30.23%) SQL
2 172 (6.14%) PowerShell
3 143 (5.10%) C#
4 127 (4.53%) Java
5 80 (2.86%) Python
6 75 (2.68%) T-SQL
7 68 (2.43%) JavaScript
8 53 (1.89%) PL/SQL
9 40 (1.43%) VBA
10 39 (1.39%) Bash Shell
11 35 (1.25%) VB.NET
12 31 (1.11%) Perl
13 30 (1.07%) RPG
13 30 (1.07%) VB
14 28 (1.00%) PHP
15 27 (0.96%) Shell Script
16 16 (0.57%) VBScript
17 13 (0.46%) C
17 13 (0.46%) C++
18 9 (0.32%) XPath
Qualifications
1 223 (7.96%) Degree
2 144 (5.14%) Microsoft Certification
3 68 (2.43%) MCSE
4 66 (2.36%) MCSA
5 46 (1.64%) Computer Science Degree
5 46 (1.64%) ITIL Certification
5 46 (1.64%) MCP
6 45 (1.61%) Security Cleared
7 33 (1.18%) A+ Certification
8 29 (1.03%) Cisco Certification
9 27 (0.96%) CCNA
9 27 (0.96%) SC Cleared
10 12 (0.43%) ITIL Foundation Certificate
11 11 (0.39%) DBS Check
12 10 (0.36%) MCITP
13 8 (0.29%) HND
13 8 (0.29%) Master's Degree
13 8 (0.29%) MCDST
14 7 (0.25%) CCNP
15 5 (0.18%) Network+ Certification
Quality Assurance & Compliance
1 268 (9.56%) SLA
2 28 (1.00%) QA
3 21 (0.75%) ISO/IEC 27001
4 17 (0.61%) PCI DSS
5 7 (0.25%) Cyber Essentials
5 7 (0.25%) GDPR
6 6 (0.21%) PMO
7 4 (0.14%) HL7
8 3 (0.11%) Data Quality
8 3 (0.11%) ISO/IEC 20000
9 2 (0.071%) DICOM
9 2 (0.071%) GAMP
9 2 (0.071%) IFRS
9 2 (0.071%) ISO 22301
9 2 (0.071%) Sarbanes-Oxley
10 1 (0.036%) GAAP
10 1 (0.036%) ISO 9001
System Software
1 952 (33.98%) Active Directory
2 193 (6.89%) VMware Infrastructure
3 128 (4.57%) Hyper-V
4 43 (1.53%) XenApp
5 33 (1.18%) XenDesktop
6 28 (1.00%) Virtual Machines
7 25 (0.89%) Docker
8 23 (0.82%) vSphere
9 22 (0.79%) VMware ESXi
10 21 (0.75%) Virtual Desktop
11 20 (0.71%) Terminal Services
12 8 (0.29%) Forefront TMG
13 5 (0.18%) Citrix Hypervisor
14 4 (0.14%) BitLocker
14 4 (0.14%) Virtual Servers
15 3 (0.11%) Firmware
15 3 (0.11%) NFS
16 2 (0.071%) Microsoft Virtual Server
16 2 (0.071%) Terminal Server
16 2 (0.071%) VMware Workstation
Systems Management
1 162 (5.78%) SCCM
2 27 (0.96%) Microsoft Intune
3 20 (0.71%) Backup Exec
4 19 (0.68%) Kubernetes
5 18 (0.64%) Nagios
6 16 (0.57%) WSUS
7 15 (0.54%) SCOM
8 14 (0.50%) Ansible
8 14 (0.50%) Control-M
9 12 (0.43%) SCVMM
10 10 (0.36%) Puppet
10 10 (0.36%) vRealize
10 10 (0.36%) ZABBIX
11 9 (0.32%) EMC NetWorker
11 9 (0.32%) Jamf Pro
12 8 (0.29%) Perfmon
13 7 (0.25%) XenMobile
14 6 (0.21%) Microsoft Data Protection Manager
14 6 (0.21%) NetBackup
15 5 (0.18%) Oracle Identity Management
Vendors
1 981 (35.01%) Microsoft
2 326 (11.63%) VMware
3 285 (10.17%) Citrix
4 237 (8.46%) Oracle
5 129 (4.60%) ServiceNow
6 121 (4.32%) Cisco
7 104 (3.71%) Apple
7 104 (3.71%) SAP
8 58 (2.07%) iManage
9 48 (1.71%) JD Edwards
10 41 (1.46%) IBM
11 40 (1.43%) Bloomberg
12 36 (1.28%) HP
12 36 (1.28%) Red Hat
13 28 (1.00%) Salesforce.com
14 26 (0.93%) Google
15 25 (0.89%) Adobe
16 24 (0.86%) Veeam
17 22 (0.79%) Charles River
17 22 (0.79%) Mitel