Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £33,500 per year, according to job vacancies posted during the 6 months leading to 11 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
11 Jan 2026
Same period 2025 Same period 2024
Rank 127 195 152
Rank change year-on-year +68 -43 +80
Permanent jobs requiring a Support Analyst 1,089 803 1,143
As % of all permanent jobs in the UK 1.84% 1.49% 2.04%
As % of the Job Titles category 2.03% 1.61% 2.15%
Number of salaries quoted 846 473 962
10th Percentile £26,000 £26,275 £24,250
25th Percentile £28,000 £31,250 £28,750
Median annual salary (50th Percentile) £33,500 £40,000 £37,000
Median % change year-on-year -16.25% +8.11% +5.71%
75th Percentile £42,500 £51,500 £48,750
90th Percentile £53,750 £67,500 £63,750
UK excluding London median annual salary £32,125 £34,500 £32,500
% change year-on-year -6.88% +6.15% +4.84%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 53,748 49,914 53,281
% of permanent jobs with a recognized job title 90.60% 92.93% 95.28%
Number of salaries quoted 33,232 25,949 41,098
10th Percentile £28,500 £33,500 £30,125
25th Percentile £36,250 £45,000 £41,250
Median annual salary (50th Percentile) £55,000 £60,000 £57,500
Median % change year-on-year -8.33% +4.35% -4.17%
75th Percentile £75,000 £78,750 £77,500
90th Percentile £95,000 £97,500 £96,250
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 11 January 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 11 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +85 984 £33,000 -17.50% 102
UK excluding London +112 815 £32,125 -6.88% 94
South East +89 249 £32,750 -6.43% 31
Work from Home +49 249 £33,375 -16.56% 32
London +4 249 £42,500 -11.46% 21
Midlands +69 159 £30,750 -9.56% 16
North of England +54 149 £31,000 -7.81% 26
South West +48 104 £33,500 +5.10% 9
West Midlands +57 81 £35,000 +1.27% 11
Yorkshire +26 79 £26,000 -28.77% 14
East Midlands +41 78 £29,500 -13.87% 5
East of England +53 72 £27,500 -21.43% 10
Scotland +25 63 £35,000 - 3
North West +8 52 £33,750 +7.14% 12
North East +22 18 £31,500 -18.90%
Northern Ireland -3 12 £31,500 -8.43%
Wales -10 7 £48,500 +38.57%

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 11 January 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 454 (41.69%) Microsoft
2 388 (35.63%) Problem-Solving
3 371 (34.07%) Windows
4 328 (30.12%) Customer Service
5 294 (27.00%) Microsoft 365
6 262 (24.06%) Active Directory
7 261 (23.97%) SQL
8 254 (23.32%) ITIL
9 217 (19.93%) Azure
10 154 (14.14%) Microsoft Office
11 149 (13.68%) Degree
12 126 (11.57%) Entra ID
13 116 (10.65%) Microsoft Intune
14 111 (10.19%) Power Platform
15 110 (10.10%) ERP
16 106 (9.73%) Windows Server
17 105 (9.64%) Continuous Improvement
18 102 (9.37%) Microsoft Excel
19 98 (9.00%) ITSM
20 93 (8.54%) Business Intelligence
21 88 (8.08%) Windows 10
22 87 (7.99%) Firewall
23 83 (7.62%) Power BI
23 83 (7.62%) Service Management
24 82 (7.53%) DNS
25 81 (7.44%) SLA
26 80 (7.35%) Process Improvement
27 78 (7.16%) DHCP
28 72 (6.61%) Change Management
28 72 (6.61%) SQL Server

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 70 (6.43%) Microsoft Exchange
1 70 (6.43%) SharePoint
2 17 (1.56%) Confluence
3 13 (1.19%) IIS
3 13 (1.19%) Skype for Business
4 2 (0.18%) Exchange Server 2013
4 2 (0.18%) WebSphere
4 2 (0.18%) WebSphere Application Server
5 1 (0.092%) Adobe Experience Manager
5 1 (0.092%) Appian
5 1 (0.092%) CMS
5 1 (0.092%) Moodle
5 1 (0.092%) Tomcat
5 1 (0.092%) Umbraco
Applications
1 154 (14.14%) Microsoft Office
2 102 (9.37%) Microsoft Excel
3 46 (4.22%) Microsoft PowerPoint
4 20 (1.84%) Spreadsheet
5 10 (0.92%) MS Visio
6 1 (0.092%) Acrobat
6 1 (0.092%) AutoCAD
6 1 (0.092%) Photoshop
Business Applications
1 26 (2.39%) Dynamics CRM
2 14 (1.29%) NetSuite
3 12 (1.10%) Endur
4 11 (1.01%) Visualfiles
5 10 (0.92%) NEC Housing
5 10 (0.92%) Oracle EBS
6 9 (0.83%) Dynamics AX
7 8 (0.73%) SAP S/4HANA
8 6 (0.55%) Fidessa
9 5 (0.46%) Dynamics NAV
9 5 (0.46%) SAP HR
9 5 (0.46%) SAP Payroll
9 5 (0.46%) Shopify
10 4 (0.37%) Elite 3E
10 4 (0.37%) Magento
11 3 (0.28%) Remedy ITSM
12 2 (0.18%) SAP HCM
13 1 (0.092%) Carpe Diem
13 1 (0.092%) Sage 200
13 1 (0.092%) SAP Business One
Cloud Services
1 294 (27.00%) Microsoft 365
2 217 (19.93%) Azure
3 126 (11.57%) Entra ID
4 111 (10.19%) Power Platform
5 52 (4.78%) Dynamics 365
6 46 (4.22%) SaaS
7 30 (2.75%) AWS
8 28 (2.57%) PowerApps
9 27 (2.48%) OneDrive
10 17 (1.56%) Power Automate
11 14 (1.29%) Google Workspace
12 7 (0.64%) Azure DevOps
13 5 (0.46%) Azure Monitor
14 4 (0.37%) dbt
14 4 (0.37%) OCI
14 4 (0.37%) PaaS
15 3 (0.28%) BigCommerce
15 3 (0.28%) IaaS
15 3 (0.28%) Oracle Service Cloud
16 2 (0.18%) SuccessFactors
Communications & Networking
1 87 (7.99%) Firewall
2 82 (7.53%) DNS
3 78 (7.16%) DHCP
4 65 (5.97%) VPN
5 56 (5.14%) LAN
6 51 (4.68%) WAN
7 43 (3.95%) TCP/IP
8 34 (3.12%) Remote Desktop
9 29 (2.66%) Wireless
10 22 (2.02%) VoIP
10 22 (2.02%) WebEx
11 19 (1.74%) SD-WAN
12 18 (1.65%) Internet
12 18 (1.65%) Wi-Fi
13 16 (1.47%) Broadband
14 14 (1.29%) Skype
14 14 (1.29%) Unified Communications
15 13 (1.19%) MPLS
16 9 (0.83%) WinSCP
17 8 (0.73%) VLAN
Database & Business Intelligence
1 83 (7.62%) Power BI
2 72 (6.61%) SQL Server
3 27 (2.48%) Oracle Reports
4 23 (2.11%) Relational Database
5 19 (1.74%) MySQL
6 8 (0.73%) SQL Server Integration Services
7 6 (0.55%) Crystal Reports
7 6 (0.55%) Oracle Database
7 6 (0.55%) SQL Server Reporting Services
8 5 (0.46%) Metabase
8 5 (0.46%) PostgreSQL
9 4 (0.37%) Data Warehouse
10 1 (0.092%) Azure SQL Database
10 1 (0.092%) BusinessObjects
10 1 (0.092%) Metadata
10 1 (0.092%) MS Access
Development Applications
1 68 (6.24%) JIRA
2 17 (1.56%) Git
3 7 (0.64%) Bitbucket
4 5 (0.46%) Visual Studio
5 4 (0.37%) LabVIEW
General
1 511 (46.92%) Social Skills
2 164 (15.06%) Analytical Skills
3 154 (14.14%) Finance
4 109 (10.01%) Law
5 73 (6.70%) Organisational Skills
6 63 (5.79%) Manufacturing
7 60 (5.51%) Retail
8 54 (4.96%) Telecoms
9 51 (4.68%) Legal
10 33 (3.03%) Marketing
11 26 (2.39%) Advertising
12 16 (1.47%) Automotive
13 15 (1.38%) Back Office
14 12 (1.10%) Billing
14 12 (1.10%) Documentation Skills
14 12 (1.10%) Front Office
15 11 (1.01%) Banking
16 8 (0.73%) Pharmaceutical
16 8 (0.73%) Police
17 5 (0.46%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 16 (1.47%) HTML
2 15 (1.38%) EDI
3 14 (1.29%) .NET
4 12 (1.10%) CSS
4 12 (1.10%) Oracle Fusion
5 9 (0.83%) FIX Protocol
6 8 (0.73%) LDAP
7 7 (0.64%) REST
7 7 (0.64%) SOAP
8 5 (0.46%) Lightning Web Components
8 5 (0.46%) Software Packaging
8 5 (0.46%) XML
9 4 (0.37%) JSON
9 4 (0.37%) Middleware
9 4 (0.37%) React
10 3 (0.28%) Web Services
11 2 (0.18%) jQuery
11 2 (0.18%) SAP Fiori
12 1 (0.092%) MFC
12 1 (0.092%) SAP TM
Miscellaneous
1 96 (8.82%) Onboarding
2 72 (6.61%) Management Information System
3 62 (5.69%) Driving Licence
4 44 (4.04%) Video Conferencing
5 37 (3.40%) Enterprise Software
6 19 (1.74%) Data Centre
7 17 (1.56%) Self-Motivation
8 16 (1.47%) NHS
9 9 (0.83%) EPoS
10 8 (0.73%) Analytical Mindset
10 8 (0.73%) Client/Server
10 8 (0.73%) FMCG
10 8 (0.73%) PKI
10 8 (0.73%) Renewable Energy
11 7 (0.64%) iPhone
11 7 (0.64%) Mobile App
12 6 (0.55%) Handset
12 6 (0.55%) IoT
12 6 (0.55%) iSeries
12 6 (0.55%) Product Ownership
Operating Systems
1 371 (34.07%) Windows
2 106 (9.73%) Windows Server
3 88 (8.08%) Windows 10
4 52 (4.78%) Mac OS
5 40 (3.67%) Linux
6 37 (3.40%) Apple iOS
7 24 (2.20%) Windows Server 2019
8 22 (2.02%) Android
9 17 (1.56%) Windows Server 2016
10 13 (1.19%) Unix
11 6 (0.55%) Mac OS X
12 5 (0.46%) Solaris
13 3 (0.28%) Ubuntu
13 3 (0.28%) Windows Server 2008
13 3 (0.28%) Windows Server 2012
14 2 (0.18%) VMS
14 2 (0.18%) Windows 7
15 1 (0.092%) AIX
15 1 (0.092%) Windows Server 2003
Processes & Methodologies
1 388 (35.63%) Problem-Solving
2 328 (30.12%) Customer Service
3 254 (23.32%) ITIL
4 110 (10.10%) ERP
5 105 (9.64%) Continuous Improvement
6 98 (9.00%) ITSM
7 93 (8.54%) Business Intelligence
8 83 (7.62%) Service Management
9 80 (7.35%) Process Improvement
10 72 (6.61%) Change Management
11 61 (5.60%) Cybersecurity
12 57 (5.23%) Mentoring
13 49 (4.50%) CRM
14 45 (4.13%) Asset Management
15 44 (4.04%) Incident Management
16 42 (3.86%) Data Analysis
17 38 (3.49%) User Experience
18 34 (3.12%) Computer Science
18 34 (3.12%) Root Cause Analysis
19 33 (3.03%) Problem Management
Programming Languages
1 261 (23.97%) SQL
2 37 (3.40%) PowerShell
3 33 (3.03%) C#
4 30 (2.75%) Python
5 29 (2.66%) T-SQL
6 11 (1.01%) VB
7 10 (0.92%) Java
7 10 (0.92%) PL/SQL
8 9 (0.83%) VB.NET
9 7 (0.64%) JavaScript
10 6 (0.55%) VBA
11 5 (0.46%) Data Analysis Expressions
11 5 (0.46%) Kusto Query Language
12 3 (0.28%) Apex Code
12 3 (0.28%) Bash
12 3 (0.28%) Bicep
13 2 (0.18%) ABAP
13 2 (0.18%) Shell Script
14 1 (0.092%) VBScript
Qualifications
1 149 (13.68%) Degree
2 65 (5.97%) Microsoft Certification
3 48 (4.41%) Security Cleared
4 44 (4.04%) SC Cleared
5 28 (2.57%) MCP
6 27 (2.48%) A+ Certification
7 24 (2.20%) DBS Check
7 24 (2.20%) ITIL Foundation Certificate
8 19 (1.74%) CCNA
8 19 (1.74%) Cisco Certification
9 18 (1.65%) Computer Science Degree
10 16 (1.47%) ITIL Certification
11 15 (1.38%) HND
12 13 (1.19%) HNC
12 13 (1.19%) Network+ Certification
13 11 (1.01%) BPSS Clearance
13 11 (1.01%) MCSA
14 5 (0.46%) MCSE
14 5 (0.46%) MCTS
15 4 (0.37%) Master's Degree
Quality Assurance & Compliance
1 81 (7.44%) SLA
2 24 (2.20%) QA
3 15 (1.38%) Accessibility
4 14 (1.29%) ISO/IEC 27001
5 12 (1.10%) Cyber Essentials
6 9 (0.83%) Data Quality
7 7 (0.64%) GDPR
8 5 (0.46%) 21 CFR Part 11
8 5 (0.46%) Cyber Essentials PLUS
8 5 (0.46%) GxP
9 1 (0.092%) PCI DSS
System Software
1 262 (24.06%) Active Directory
2 27 (2.48%) VMware Infrastructure
3 16 (1.47%) Hyper-V
3 16 (1.47%) Virtual Desktop
4 7 (0.64%) Virtual Machines
5 5 (0.46%) BitLocker
5 5 (0.46%) Firmware
6 1 (0.092%) XenApp
Systems Management
1 116 (10.65%) Microsoft Intune
2 22 (2.02%) SCCM
3 9 (0.83%) Grafana
3 9 (0.83%) Jamf Pro
4 8 (0.73%) WSUS
5 7 (0.64%) Control-M
5 7 (0.64%) Kubernetes
5 7 (0.64%) Prometheus
6 5 (0.46%) Autotask
7 3 (0.28%) Terraform
8 1 (0.092%) AirWatch
8 1 (0.092%) EMC NetWorker
8 1 (0.092%) SCOM
8 1 (0.092%) Symantec Endpoint Protection
Vendors
1 454 (41.69%) Microsoft
2 50 (4.59%) Oracle
3 47 (4.32%) Cisco
4 31 (2.85%) VMware
5 30 (2.75%) SAP
5 30 (2.75%) ServiceNow
6 29 (2.66%) Meraki
7 23 (2.11%) Adobe
8 20 (1.84%) Polycom
9 19 (1.74%) CheckPoint
9 19 (1.74%) Palo Alto
10 17 (1.56%) Apple
11 15 (1.38%) Citrix
11 15 (1.38%) Google
12 14 (1.29%) Salesforce
13 13 (1.19%) Fortinet
14 11 (1.01%) Guidewire
15 10 (0.92%) Concur
15 10 (0.92%) Northgate
15 10 (0.92%) SolarWinds