Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,500 per year, according to job vacancies posted during the 6 months leading to 29 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
29 Mar 2026
Same period 2025 Same period 2024
Rank 146 187 175
Rank change year-on-year +41 -12 +90
Permanent jobs requiring a Support Analyst 1,147 717 1,501
As % of all permanent jobs in the UK 1.46% 1.74% 1.68%
As % of the Job Titles category 1.59% 1.94% 1.78%
Number of salaries quoted 857 594 1,204
10th Percentile £26,250 £24,500 £24,750
25th Percentile £30,000 £29,750 £28,188
Median annual salary (50th Percentile) £34,500 £38,957 £36,500
Median % change year-on-year -11.44% +6.73% +10.61%
75th Percentile £43,750 £51,154 £47,500
90th Percentile £52,500 £67,500 £60,000
UK excluding London median annual salary £32,750 £32,500 £32,500
% change year-on-year +0.77% - +6.56%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 72,188 37,006 84,379
% of permanent jobs with a recognized job title 92.12% 90.01% 94.57%
Number of salaries quoted 46,349 23,310 63,655
10th Percentile £30,000 £31,250 £28,500
25th Percentile £40,000 £42,500 £38,750
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.33%
75th Percentile £75,000 £79,500 £72,433
90th Percentile £95,000 £100,000 £91,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 29 March 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 29 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +34 1,035 £34,500 -11.54% 118
UK excluding London +62 868 £32,750 +0.77% 118
South East +83 280 £32,875 -8.04% 47
London -24 249 £42,500 -15.00% 26
Work from Home +23 243 £35,000 -17.65% 39
Midlands +48 171 £33,750 +22.73% 21
North of England -38 160 £34,000 +14.29% 15
West Midlands +48 107 £35,000 +2.94% 14
South West +13 102 £32,500 +4.84% 16
Yorkshire -34 89 £30,500 +7.02% 4
East of England -4 72 £30,000 -7.69% 13
Scotland +20 70 £30,000 -30.64% 10
East Midlands -6 64 £29,000 +28.89% 7
North West -15 63 £35,000 +7.28% 9
Northern Ireland - 11 £32,000 - 1
North East -30 8 £43,500 +74.00% 2
Wales -21 2 £42,000 -4.69%

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 29 March 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 406 (35.40%) Microsoft
2 354 (30.86%) Windows
3 321 (27.99%) Problem-Solving
4 290 (25.28%) Microsoft 365
5 238 (20.75%) Active Directory
6 236 (20.58%) Customer Service
7 230 (20.05%) SQL
8 227 (19.79%) ITIL
9 210 (18.31%) Azure
10 157 (13.69%) Degree
11 148 (12.90%) ERP
12 136 (11.86%) Continuous Improvement
13 133 (11.60%) Microsoft Office
14 123 (10.72%) ITSM
15 112 (9.76%) Entra ID
16 99 (8.63%) Windows 10
17 98 (8.54%) Power Platform
18 93 (8.11%) Business Intelligence
19 90 (7.85%) Process Improvement
20 87 (7.59%) SharePoint
21 85 (7.41%) Microsoft Intune
22 83 (7.24%) Microsoft Excel
23 81 (7.06%) Microsoft Exchange
24 78 (6.80%) Service Management
25 77 (6.71%) Change Management
25 77 (6.71%) Power BI
25 77 (6.71%) SQL Server
26 75 (6.54%) JIRA
26 75 (6.54%) Windows Server
27 74 (6.45%) SLA

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 87 (7.59%) SharePoint
2 81 (7.06%) Microsoft Exchange
3 13 (1.13%) Confluence
4 10 (0.87%) IIS
5 7 (0.61%) Skype for Business
6 5 (0.44%) CMS
7 4 (0.35%) WebSphere
7 4 (0.35%) WebSphere Application Server
8 2 (0.17%) Tomcat
9 1 (0.087%) Appian
9 1 (0.087%) Exchange Server 2013
9 1 (0.087%) Moodle
9 1 (0.087%) Umbraco
Applications
1 133 (11.60%) Microsoft Office
2 83 (7.24%) Microsoft Excel
3 33 (2.88%) Microsoft PowerPoint
4 13 (1.13%) MS Visio
5 8 (0.70%) Spreadsheet
6 1 (0.087%) Acrobat
6 1 (0.087%) AutoCAD
6 1 (0.087%) Photoshop
Business Applications
1 28 (2.44%) Dynamics CRM
2 16 (1.39%) Endur
3 15 (1.31%) NEC Housing
4 12 (1.05%) Dynamics AX
5 11 (0.96%) Unit4 Business World
6 10 (0.87%) NetSuite
7 9 (0.78%) Dynamics NAV
7 9 (0.78%) Magento
7 9 (0.78%) Shopify
7 9 (0.78%) Visualfiles
8 7 (0.61%) SAP S/4HANA
9 6 (0.52%) Elite 3E
9 6 (0.52%) Fidessa
9 6 (0.52%) SAP HR
9 6 (0.52%) SAP Payroll
10 5 (0.44%) SAP ERP
11 4 (0.35%) Dynamics GP
11 4 (0.35%) Exchequer
11 4 (0.35%) Primavera
12 3 (0.26%) Alphatax
Cloud Services
1 290 (25.28%) Microsoft 365
2 210 (18.31%) Azure
3 112 (9.76%) Entra ID
4 98 (8.54%) Power Platform
5 55 (4.80%) Dynamics 365
6 52 (4.53%) SaaS
7 36 (3.14%) OneDrive
8 28 (2.44%) AWS
9 22 (1.92%) Power Automate
10 17 (1.48%) Azure DevOps
11 15 (1.31%) Google Workspace
12 12 (1.05%) dbt
13 11 (0.96%) Boomi
13 11 (0.96%) iPaaS
13 11 (0.96%) Workato
14 10 (0.87%) PowerApps
15 9 (0.78%) ClickUp
15 9 (0.78%) PaaS
16 8 (0.70%) IaaS
17 6 (0.52%) OCI
Communications & Networking
1 68 (5.93%) DNS
2 66 (5.75%) DHCP
3 60 (5.23%) VPN
4 51 (4.45%) Firewall
5 37 (3.23%) TCP/IP
6 23 (2.01%) Remote Desktop
7 22 (1.92%) WAN
8 19 (1.66%) Wi-Fi
9 18 (1.57%) LAN
10 17 (1.48%) Broadband
11 15 (1.31%) Wireless
12 14 (1.22%) VLAN
13 13 (1.13%) VoIP
14 12 (1.05%) WinSCP
15 10 (0.87%) WebEx
16 9 (0.78%) 4G
16 9 (0.78%) Unified Communications
17 7 (0.61%) MPLS
17 7 (0.61%) Skype
18 6 (0.52%) SD-WAN
Database & Business Intelligence
1 77 (6.71%) Power BI
1 77 (6.71%) SQL Server
2 27 (2.35%) Relational Database
3 16 (1.39%) SQL Server Integration Services
4 15 (1.31%) Metabase
4 15 (1.31%) Oracle Reports
5 13 (1.13%) SQL Server Reporting Services
6 12 (1.05%) Data Warehouse
7 8 (0.70%) PostgreSQL
8 5 (0.44%) SAP BW
9 4 (0.35%) BusinessObjects
9 4 (0.35%) Crystal Reports
9 4 (0.35%) DB2
9 4 (0.35%) Power Query
10 3 (0.26%) Azure SQL Database
11 1 (0.087%) MySQL
11 1 (0.087%) Oracle Database
Development Applications
1 75 (6.54%) JIRA
2 19 (1.66%) Git
3 15 (1.31%) Visual Studio
4 4 (0.35%) Bitbucket
4 4 (0.35%) LabVIEW
5 2 (0.17%) Rational Rhapsody
6 1 (0.087%) SQL Server Management Studio (SSMS)
General
1 410 (35.75%) Social Skills
2 201 (17.52%) Finance
3 170 (14.82%) Analytical Skills
4 73 (6.36%) Law
5 69 (6.02%) Manufacturing
6 68 (5.93%) Legal
6 68 (5.93%) Retail
7 67 (5.84%) Organisational Skills
8 47 (4.10%) Telecoms
9 35 (3.05%) Documentation Skills
10 21 (1.83%) Advertising
11 17 (1.48%) Banking
11 17 (1.48%) Marketing
12 14 (1.22%) Automotive
13 13 (1.13%) Billing
14 12 (1.05%) Back Office
15 9 (0.78%) Financial Institution
16 7 (0.61%) Inclusion and Diversity
17 6 (0.52%) Agriculture
17 6 (0.52%) Local Government
Libraries, Frameworks & Software Standards
1 29 (2.53%) .NET
2 15 (1.31%) Web Services
3 14 (1.22%) Middleware
4 9 (0.78%) EDI
4 9 (0.78%) FIX Protocol
5 8 (0.70%) REST
5 8 (0.70%) SOAP
6 4 (0.35%) CSS
6 4 (0.35%) HTML
6 4 (0.35%) Oracle Fusion
6 4 (0.35%) Software Packaging
7 1 (0.087%) 802.1X
7 1 (0.087%) Elastic Stack
7 1 (0.087%) JSON
7 1 (0.087%) MFC
7 1 (0.087%) SAP CAF
7 1 (0.087%) XML
Miscellaneous
1 96 (8.37%) Onboarding
2 76 (6.63%) Driving Licence
3 52 (4.53%) Management Information System
4 43 (3.75%) Video Conferencing
5 25 (2.18%) Enterprise Software
6 20 (1.74%) Self-Motivation
7 19 (1.66%) NHS
8 16 (1.39%) Analytical Mindset
9 15 (1.31%) Product Ownership
9 15 (1.31%) Renewable Energy
10 11 (0.96%) Client/Server
10 11 (0.96%) Low-Code
11 9 (0.78%) EPoS
12 8 (0.70%) iPhone
12 8 (0.70%) Mobile App
13 7 (0.61%) IoT
14 6 (0.52%) Data Protection Act
14 6 (0.52%) Reference Data
15 5 (0.44%) Housing Association
16 4 (0.35%) Legacy Applications
Operating Systems
1 354 (30.86%) Windows
2 99 (8.63%) Windows 10
3 75 (6.54%) Windows Server
4 42 (3.66%) Linux
5 34 (2.96%) Android
6 32 (2.79%) Mac OS
7 30 (2.62%) Apple iOS
8 11 (0.96%) Unix
9 8 (0.70%) Windows Server 2016
10 6 (0.52%) Windows Server 2012
11 4 (0.35%) Windows Server 2019
12 3 (0.26%) Solaris
12 3 (0.26%) Ubuntu
12 3 (0.26%) Windows Server 2008
13 2 (0.17%) Windows 7
14 1 (0.087%) AIX
14 1 (0.087%) Windows Server 2003
Processes & Methodologies
1 321 (27.99%) Problem-Solving
2 236 (20.58%) Customer Service
3 227 (19.79%) ITIL
4 148 (12.90%) ERP
5 136 (11.86%) Continuous Improvement
6 123 (10.72%) ITSM
7 93 (8.11%) Business Intelligence
8 90 (7.85%) Process Improvement
9 78 (6.80%) Service Management
10 77 (6.71%) Change Management
11 62 (5.41%) CRM
12 57 (4.97%) Cybersecurity
13 44 (3.84%) Mentoring
14 40 (3.49%) Data Management
15 39 (3.40%) Data Analysis
16 38 (3.31%) Root Cause Analysis
17 36 (3.14%) Migration
18 35 (3.05%) Service Delivery
19 34 (2.96%) Computer Science
19 34 (2.96%) User Experience
Programming Languages
1 230 (20.05%) SQL
2 36 (3.14%) PowerShell
3 32 (2.79%) T-SQL
4 30 (2.62%) Python
5 26 (2.27%) C#
6 14 (1.22%) Java
6 14 (1.22%) VB.NET
7 5 (0.44%) ABAP
7 5 (0.44%) Data Analysis Expressions
7 5 (0.44%) JavaScript
7 5 (0.44%) Kusto Query Language
7 5 (0.44%) VBA
8 4 (0.35%) Delphi
8 4 (0.35%) Pascal
8 4 (0.35%) PHP
8 4 (0.35%) PL/SQL
9 3 (0.26%) Apex Code
9 3 (0.26%) Bash
10 2 (0.17%) VB
11 1 (0.087%) VBScript
Qualifications
1 157 (13.69%) Degree
2 39 (3.40%) Security Cleared
3 37 (3.23%) Microsoft Certification
4 35 (3.05%) A+ Certification
5 21 (1.83%) SC Cleared
6 20 (1.74%) Microsoft Certified Professional
7 18 (1.57%) HND
8 15 (1.31%) Computer Science Degree
8 15 (1.31%) HNC
9 12 (1.05%) ITIL Foundation Certificate
10 9 (0.78%) DBS Check
11 8 (0.70%) DV Cleared
11 8 (0.70%) Network+ Certification
12 7 (0.61%) CCNA
12 7 (0.61%) Cisco Certification
12 7 (0.61%) ITIL Certification
13 6 (0.52%) MCSA
14 5 (0.44%) MCSE
14 5 (0.44%) SAP Certification
15 4 (0.35%) Master's Degree
Quality Assurance & Compliance
1 74 (6.45%) SLA
2 24 (2.09%) QA
3 16 (1.39%) Accessibility
4 10 (0.87%) Cyber Essentials
4 10 (0.87%) ISO/IEC 27001
5 9 (0.78%) GDPR
6 7 (0.61%) Data Quality
7 6 (0.52%) Cyber Essentials PLUS
8 4 (0.35%) Actionable Recommendations
9 1 (0.087%) DICOM
9 1 (0.087%) PCI DSS
System Software
1 238 (20.75%) Active Directory
2 26 (2.27%) VMware Infrastructure
3 14 (1.22%) Hyper-V
4 7 (0.61%) Virtual Desktop
5 5 (0.44%) BitLocker
5 5 (0.44%) XenApp
6 4 (0.35%) Virtual Machines
7 3 (0.26%) Docker
8 1 (0.087%) vSphere
Systems Management
1 85 (7.41%) Microsoft Intune
2 23 (2.01%) SCCM
3 7 (0.61%) Single Sign-On
4 6 (0.52%) Grafana
5 4 (0.35%) Control-M
5 4 (0.35%) Jamf Pro
5 4 (0.35%) Kubernetes
5 4 (0.35%) Prometheus
6 1 (0.087%) AirWatch
6 1 (0.087%) EMC NetWorker
6 1 (0.087%) Symantec Endpoint Protection
6 1 (0.087%) Terraform
Vendors
1 406 (35.40%) Microsoft
2 49 (4.27%) ServiceNow
3 32 (2.79%) VMware
4 31 (2.70%) Oracle
5 24 (2.09%) SAP
6 20 (1.74%) Adobe
7 18 (1.57%) Cisco
7 18 (1.57%) Google
8 16 (1.39%) Apple
9 15 (1.31%) Freshdesk
10 13 (1.13%) iManage
11 12 (1.05%) Nintex
12 11 (0.96%) CheckPoint
12 11 (0.96%) ConnectWise
12 11 (0.96%) HubSpot
12 11 (0.96%) Northgate
12 11 (0.96%) Palo Alto
12 11 (0.96%) Salesforce
13 10 (0.87%) Sage
14 9 (0.78%) Citrix