Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,500 per year, according to job vacancies posted during the 6 months leading to 10 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
10 Mar 2026
Same period 2025 Same period 2024
Rank 130 187 166
Rank change year-on-year +57 -21 +90
Permanent jobs requiring a Support Analyst 1,149 739 1,495
As % of all permanent jobs in the UK 1.58% 1.68% 1.79%
As % of the Job Titles category 1.72% 1.85% 1.89%
Number of salaries quoted 857 545 1,221
10th Percentile £26,000 £25,000 £24,750
25th Percentile £30,000 £30,500 £28,250
Median annual salary (50th Percentile) £34,500 £38,915 £36,500
Median % change year-on-year -11.34% +6.62% +9.05%
75th Percentile £43,750 £52,500 £47,500
90th Percentile £53,750 £67,500 £60,000
UK excluding London median annual salary £32,750 £32,500 £32,500
% change year-on-year +0.77% - +6.56%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 66,799 39,870 79,089
% of permanent jobs with a recognized job title 91.74% 90.79% 94.61%
Number of salaries quoted 42,341 23,010 60,911
10th Percentile £30,000 £32,000 £28,500
25th Percentile £38,984 £43,750 £38,750
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.33%
75th Percentile £75,000 £80,000 £72,500
90th Percentile £95,000 £100,000 £92,500
UK excluding London median annual salary £50,000 £54,793 £50,000
% change year-on-year -8.75% +9.59% -4.81%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 10 March 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 10 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +50 1,031 £34,000 -15.00% 104
UK excluding London +90 859 £32,750 +0.77% 98
South East +78 270 £33,000 -5.71% 40
London -18 254 £42,500 -15.00% 21
Work from Home +50 242 £35,000 -12.50% 50
Midlands +57 170 £32,500 +8.33% 15
North of England -7 164 £33,000 +8.20% 12
South West +25 102 £32,500 +4.00% 11
West Midlands +50 101 £35,000 +1.45% 9
Yorkshire -15 91 £30,000 -1.64% 5
Scotland +32 71 £30,686 -12.33% 5
East of England +31 69 £30,000 -7.69% 15
East Midlands +11 69 £27,500 +13.40% 6
North West -10 59 £35,000 +16.67% 6
North East -18 14 £43,500 +26.09% 1
Northern Ireland -20 11 £32,000 +15.11% 1
Wales -10 2 £42,000 -4.69% 2

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 10 March 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 411 (35.77%) Microsoft
2 367 (31.94%) Windows
3 339 (29.50%) Problem-Solving
4 293 (25.50%) Microsoft 365
5 266 (23.15%) Customer Service
6 245 (21.32%) Active Directory
7 241 (20.97%) ITIL
8 240 (20.89%) SQL
9 227 (19.76%) Azure
10 167 (14.53%) Degree
11 141 (12.27%) ERP
12 137 (11.92%) Microsoft Office
13 126 (10.97%) Continuous Improvement
13 126 (10.97%) Entra ID
14 116 (10.10%) ITSM
15 101 (8.79%) Microsoft Intune
16 99 (8.62%) Power Platform
17 93 (8.09%) SharePoint
18 92 (8.01%) Process Improvement
19 90 (7.83%) Windows 10
20 89 (7.75%) Business Intelligence
21 85 (7.40%) Windows Server
22 84 (7.31%) Microsoft Exchange
23 83 (7.22%) JIRA
23 83 (7.22%) Microsoft Excel
24 80 (6.96%) SQL Server
25 79 (6.88%) Service Management
26 77 (6.70%) Change Management
27 76 (6.61%) Power BI
28 74 (6.44%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 93 (8.09%) SharePoint
2 84 (7.31%) Microsoft Exchange
3 16 (1.39%) Confluence
4 8 (0.70%) IIS
5 7 (0.61%) Skype for Business
6 4 (0.35%) CMS
6 4 (0.35%) WebSphere
6 4 (0.35%) WebSphere Application Server
7 2 (0.17%) Exchange Server 2013
7 2 (0.17%) Tomcat
8 1 (0.087%) Appian
8 1 (0.087%) Moodle
8 1 (0.087%) Umbraco
Applications
1 137 (11.92%) Microsoft Office
2 83 (7.22%) Microsoft Excel
3 35 (3.05%) Microsoft PowerPoint
4 13 (1.13%) MS Visio
5 10 (0.87%) Spreadsheet
6 1 (0.087%) Acrobat
6 1 (0.087%) AutoCAD
6 1 (0.087%) Photoshop
Business Applications
1 29 (2.52%) Dynamics CRM
2 16 (1.39%) Endur
3 15 (1.31%) NEC Housing
4 12 (1.04%) Dynamics AX
4 12 (1.04%) NetSuite
5 11 (0.96%) Unit4 Business World
5 11 (0.96%) Visualfiles
6 9 (0.78%) Magento
6 9 (0.78%) Shopify
7 8 (0.70%) Dynamics NAV
8 7 (0.61%) SAP S/4HANA
9 6 (0.52%) Fidessa
9 6 (0.52%) SAP HR
9 6 (0.52%) SAP Payroll
10 5 (0.44%) Elite 3E
10 5 (0.44%) SAP ERP
11 4 (0.35%) Dynamics GP
12 3 (0.26%) Alphatax
12 3 (0.26%) SAP Business ByDesign
13 2 (0.17%) Oracle Payables
Cloud Services
1 293 (25.50%) Microsoft 365
2 227 (19.76%) Azure
3 126 (10.97%) Entra ID
4 99 (8.62%) Power Platform
5 52 (4.53%) Dynamics 365
6 49 (4.26%) SaaS
7 40 (3.48%) OneDrive
8 27 (2.35%) AWS
9 23 (2.00%) Power Automate
10 17 (1.48%) Azure DevOps
11 14 (1.22%) PowerApps
12 13 (1.13%) Google Workspace
13 11 (0.96%) Boomi
13 11 (0.96%) dbt
13 11 (0.96%) iPaaS
13 11 (0.96%) Workato
14 9 (0.78%) ClickUp
15 8 (0.70%) PaaS
16 7 (0.61%) IaaS
17 6 (0.52%) OCI
Communications & Networking
1 74 (6.44%) DNS
2 68 (5.92%) DHCP
3 63 (5.48%) Firewall
4 60 (5.22%) VPN
5 44 (3.83%) TCP/IP
6 25 (2.18%) Remote Desktop
7 17 (1.48%) Broadband
8 16 (1.39%) WAN
8 16 (1.39%) Wi-Fi
9 15 (1.31%) LAN
9 15 (1.31%) Wireless
10 12 (1.04%) WebEx
10 12 (1.04%) WinSCP
11 11 (0.96%) Unified Communications
11 11 (0.96%) VLAN
11 11 (0.96%) VoIP
12 8 (0.70%) 4G
13 7 (0.61%) MPLS
13 7 (0.61%) Skype
14 6 (0.52%) DKIM
Database & Business Intelligence
1 80 (6.96%) SQL Server
2 76 (6.61%) Power BI
3 26 (2.26%) Relational Database
4 15 (1.31%) Oracle Reports
5 14 (1.22%) Metabase
6 13 (1.13%) SQL Server Integration Services
6 13 (1.13%) SQL Server Reporting Services
7 11 (0.96%) Data Warehouse
8 8 (0.70%) PostgreSQL
9 5 (0.44%) SAP BW
10 4 (0.35%) DB2
11 3 (0.26%) Azure SQL Database
12 2 (0.17%) BusinessObjects
12 2 (0.17%) Crystal Reports
12 2 (0.17%) MySQL
12 2 (0.17%) Power Query
13 1 (0.087%) Oracle Database
Development Applications
1 83 (7.22%) JIRA
2 22 (1.91%) Git
3 14 (1.22%) Visual Studio
4 7 (0.61%) Bitbucket
5 4 (0.35%) LabVIEW
6 2 (0.17%) Rational Rhapsody
7 1 (0.087%) SQL Server Management Studio (SSMS)
General
1 448 (38.99%) Social Skills
2 196 (17.06%) Finance
3 170 (14.80%) Analytical Skills
4 79 (6.88%) Law
5 73 (6.35%) Organisational Skills
6 70 (6.09%) Retail
7 69 (6.01%) Manufacturing
8 62 (5.40%) Legal
9 50 (4.35%) Telecoms
10 28 (2.44%) Documentation Skills
11 27 (2.35%) Advertising
12 23 (2.00%) Marketing
13 17 (1.48%) Banking
14 16 (1.39%) Automotive
15 13 (1.13%) Back Office
15 13 (1.13%) Billing
16 9 (0.78%) Financial Institution
17 7 (0.61%) Publishing
18 5 (0.44%) Games
18 5 (0.44%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 29 (2.52%) .NET
2 15 (1.31%) Web Services
3 14 (1.22%) Middleware
4 9 (0.78%) EDI
4 9 (0.78%) FIX Protocol
5 8 (0.70%) REST
5 8 (0.70%) SOAP
6 5 (0.44%) CSS
6 5 (0.44%) HTML
7 4 (0.35%) Oracle Fusion
7 4 (0.35%) Software Packaging
8 2 (0.17%) JSON
8 2 (0.17%) React
8 2 (0.17%) XML
9 1 (0.087%) Elastic Stack
9 1 (0.087%) Lightning Web Components
9 1 (0.087%) MFC
9 1 (0.087%) SAP CAF
Miscellaneous
1 101 (8.79%) Onboarding
2 80 (6.96%) Driving Licence
3 55 (4.79%) Management Information System
4 43 (3.74%) Video Conferencing
5 30 (2.61%) Enterprise Software
6 23 (2.00%) Self-Motivation
7 20 (1.74%) NHS
8 15 (1.31%) Analytical Mindset
8 15 (1.31%) Product Ownership
8 15 (1.31%) Renewable Energy
9 11 (0.96%) Low-Code
10 8 (0.70%) Client/Server
10 8 (0.70%) EPoS
10 8 (0.70%) iPhone
10 8 (0.70%) Mobile App
11 7 (0.61%) IoT
12 6 (0.52%) Data Protection Act
12 6 (0.52%) FMCG
12 6 (0.52%) Reference Data
13 5 (0.44%) Housing Association
Operating Systems
1 367 (31.94%) Windows
2 90 (7.83%) Windows 10
3 85 (7.40%) Windows Server
4 45 (3.92%) Linux
5 43 (3.74%) Mac OS
6 35 (3.05%) Android
7 34 (2.96%) Apple iOS
8 11 (0.96%) Unix
9 8 (0.70%) Windows Server 2016
10 7 (0.61%) Windows Server 2012
10 7 (0.61%) Windows Server 2019
11 4 (0.35%) Windows Server 2008
12 3 (0.26%) Solaris
12 3 (0.26%) Ubuntu
13 2 (0.17%) Mac OS X
13 2 (0.17%) VMS
13 2 (0.17%) Windows 7
14 1 (0.087%) AIX
14 1 (0.087%) Windows Server 2003
Processes & Methodologies
1 339 (29.50%) Problem-Solving
2 266 (23.15%) Customer Service
3 241 (20.97%) ITIL
4 141 (12.27%) ERP
5 126 (10.97%) Continuous Improvement
6 116 (10.10%) ITSM
7 92 (8.01%) Process Improvement
8 89 (7.75%) Business Intelligence
9 79 (6.88%) Service Management
10 77 (6.70%) Change Management
11 64 (5.57%) CRM
12 57 (4.96%) Cybersecurity
13 52 (4.53%) Mentoring
14 40 (3.48%) Computer Science
14 40 (3.48%) User Experience
15 39 (3.39%) Data Management
15 39 (3.39%) Root Cause Analysis
16 38 (3.31%) Migration
17 37 (3.22%) Data Analysis
18 34 (2.96%) DevOps
Programming Languages
1 240 (20.89%) SQL
2 42 (3.66%) PowerShell
3 35 (3.05%) T-SQL
4 32 (2.79%) Python
5 28 (2.44%) C#
6 18 (1.57%) Java
7 14 (1.22%) VB.NET
8 6 (0.52%) PL/SQL
9 5 (0.44%) ABAP
9 5 (0.44%) Data Analysis Expressions
9 5 (0.44%) Kusto Query Language
9 5 (0.44%) VBA
10 4 (0.35%) Delphi
10 4 (0.35%) JavaScript
10 4 (0.35%) Pascal
10 4 (0.35%) PHP
11 3 (0.26%) Apex Code
11 3 (0.26%) Bash
11 3 (0.26%) Bicep
12 2 (0.17%) VB
Qualifications
1 167 (14.53%) Degree
2 42 (3.66%) Microsoft Certification
3 41 (3.57%) Security Cleared
4 35 (3.05%) A+ Certification
5 25 (2.18%) SC Cleared
6 19 (1.65%) Computer Science Degree
6 19 (1.65%) Microsoft Certified Professional
7 18 (1.57%) HND
8 13 (1.13%) HNC
8 13 (1.13%) ITIL Foundation Certificate
9 10 (0.87%) ITIL Certification
10 9 (0.78%) DBS Check
10 9 (0.78%) Network+ Certification
11 7 (0.61%) CCNA
11 7 (0.61%) Cisco Certification
11 7 (0.61%) DV Cleared
12 6 (0.52%) MCSA
13 5 (0.44%) MCSE
13 5 (0.44%) SAP Certification
14 4 (0.35%) BPSS Clearance
Quality Assurance & Compliance
1 70 (6.09%) SLA
2 22 (1.91%) QA
3 16 (1.39%) Accessibility
4 12 (1.04%) Cyber Essentials
5 11 (0.96%) ISO/IEC 27001
6 8 (0.70%) GDPR
7 6 (0.52%) Cyber Essentials PLUS
7 6 (0.52%) Data Quality
8 4 (0.35%) Actionable Recommendations
9 1 (0.087%) PCI DSS
System Software
1 245 (21.32%) Active Directory
2 28 (2.44%) VMware Infrastructure
3 15 (1.31%) Hyper-V
4 10 (0.87%) Virtual Desktop
5 5 (0.44%) BitLocker
5 5 (0.44%) Virtual Machines
6 3 (0.26%) Docker
6 3 (0.26%) XenApp
7 1 (0.087%) vSphere
Systems Management
1 101 (8.79%) Microsoft Intune
2 20 (1.74%) SCCM
3 9 (0.78%) Grafana
4 7 (0.61%) Control-M
4 7 (0.61%) Kubernetes
4 7 (0.61%) Prometheus
5 4 (0.35%) Jamf Pro
5 4 (0.35%) Single Sign-On
6 3 (0.26%) Terraform
7 1 (0.087%) AirWatch
7 1 (0.087%) EMC NetWorker
7 1 (0.087%) SCOM
7 1 (0.087%) Symantec Endpoint Protection
Vendors
1 411 (35.77%) Microsoft
2 43 (3.74%) ServiceNow
3 34 (2.96%) Oracle
4 32 (2.79%) VMware
5 28 (2.44%) SAP
6 20 (1.74%) Adobe
7 18 (1.57%) Cisco
8 16 (1.39%) Google
9 15 (1.31%) Apple
9 15 (1.31%) Freshdesk
10 13 (1.13%) Salesforce
11 12 (1.04%) Nintex
12 11 (0.96%) CheckPoint
12 11 (0.96%) ConnectWise
12 11 (0.96%) HubSpot
12 11 (0.96%) Northgate
12 11 (0.96%) Palo Alto
13 10 (0.87%) Sage
14 8 (0.70%) Juniper
14 8 (0.70%) Polycom