Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 2 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
2 Jul 2026
Same period 2025 Same period 2024
Rank 157 145 194
Rank change year-on-year -12 +49 +43
Permanent jobs requiring a Support Analyst 1,258 1,081 1,464
As % of all permanent jobs in the UK 1.30% 2.30% 1.39%
As % of the Job Titles category 1.38% 2.57% 1.46%
Number of salaries quoted 1,010 919 1,118
10th Percentile £26,000 £25,375 £24,250
25th Percentile £29,813 £28,000 £27,750
Median annual salary (50th Percentile) £35,000 £34,000 £35,000
Median % change year-on-year +2.94% -2.86% +1.45%
75th Percentile £42,500 £46,250 £47,500
90th Percentile £48,750 £57,500 £60,000
UK excluding London median annual salary £32,500 £32,500 £31,750
% change year-on-year - +2.36% +2.42%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 90,943 42,123 100,042
% of permanent jobs with a recognized job title 94.12% 89.80% 94.74%
Number of salaries quoted 62,442 24,434 72,102
10th Percentile £30,000 £28,750 £28,500
25th Percentile £40,000 £38,500 £38,750
Median annual salary (50th Percentile) £55,000 £56,745 £52,500
Median % change year-on-year -3.08% +8.09% -12.50%
75th Percentile £75,000 £76,250 £70,000
90th Percentile £95,000 £97,500 £90,000
UK excluding London median annual salary £51,356 £50,000 £50,000
% change year-on-year +2.71% - -5.66%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 2 July 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 2 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -15 1,130 £35,000 +2.94% 129
UK excluding London +19 1,025 £32,500 - 107
South East +41 316 £32,500 -7.14% 34
Work from Home +4 260 £37,500 +7.14% 46
North of England -12 221 £35,000 +20.69% 24
London -61 206 £41,750 -12.11% 40
Midlands -24 153 £33,500 +11.67% 19
South West -24 139 £32,500 +4.00% 18
Yorkshire -20 118 £35,000 +22.81% 6
North West +22 102 £37,500 +14.07% 15
East of England -20 95 £30,000 +1.69% 15
Scotland +76 85 £30,000 -30.64% 3
West Midlands -33 80 £35,500 +7.58% 8
East Midlands -16 73 £33,500 +13.56% 11
Wales -41 14 £35,000 +35.27% 2
Northern Ireland -43 2 £32,000 -36.00%
North East -69 1 £43,500 +27.94% 4

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 2 July 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 455 (36.17%) Microsoft
2 391 (31.08%) Windows
3 373 (29.65%) Microsoft 365
4 292 (23.21%) Problem-Solving
5 270 (21.46%) Active Directory
6 254 (20.19%) SQL
7 220 (17.49%) Azure
8 187 (14.86%) ITIL
9 180 (14.31%) Customer Service
10 170 (13.51%) Continuous Improvement
11 153 (12.16%) ERP
12 130 (10.33%) Microsoft Office
13 117 (9.30%) Degree
14 114 (9.06%) ITSM
15 112 (8.90%) Entra ID
16 111 (8.82%) Windows Server
17 107 (8.51%) SharePoint
18 92 (7.31%) Process Improvement
18 92 (7.31%) Windows 10
19 90 (7.15%) Service Management
20 88 (7.00%) Power Platform
21 80 (6.36%) Business Intelligence
22 78 (6.20%) SQL Server
23 75 (5.96%) Microsoft Exchange
24 71 (5.64%) Microsoft Intune
25 69 (5.48%) SLA
26 67 (5.33%) Change Management
27 65 (5.17%) Microsoft Excel
28 64 (5.09%) Power BI
29 63 (5.01%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 107 (8.51%) SharePoint
2 75 (5.96%) Microsoft Exchange
3 28 (2.23%) IIS
4 12 (0.95%) Confluence
5 11 (0.87%) Skype for Business
6 5 (0.40%) CMS
7 3 (0.24%) SAS
8 2 (0.16%) Tomcat
8 2 (0.16%) WebSphere
8 2 (0.16%) WebSphere Application Server
Applications
1 130 (10.33%) Microsoft Office
2 65 (5.17%) Microsoft Excel
3 21 (1.67%) Microsoft PowerPoint
4 7 (0.56%) MS Visio
5 3 (0.24%) Photoshop
6 2 (0.16%) Siemens NX
Business Applications
1 20 (1.59%) Dynamics CRM
2 16 (1.27%) Unit4 Business World
3 14 (1.11%) Oracle Retail
4 12 (0.95%) Dynamics AX
4 12 (0.95%) Dynamics NAV
5 11 (0.87%) Visualfiles
6 10 (0.79%) Elite 3E
6 10 (0.79%) NEC Housing
6 10 (0.79%) Oracle Financials
7 9 (0.72%) NetSuite
8 8 (0.64%) Oracle EBS
9 6 (0.48%) Endur
9 6 (0.48%) Oracle Assets
9 6 (0.48%) Oracle Receivables
10 5 (0.40%) Magento
10 5 (0.40%) SAP Business One
10 5 (0.40%) SAP ERP
11 4 (0.32%) Infor M3
11 4 (0.32%) Oracle Applications
11 4 (0.32%) Shopify
Cloud Services
1 373 (29.65%) Microsoft 365
2 220 (17.49%) Azure
3 112 (8.90%) Entra ID
4 88 (7.00%) Power Platform
5 59 (4.69%) OneDrive
6 56 (4.45%) Dynamics 365
6 56 (4.45%) SaaS
7 25 (1.99%) Power Automate
8 22 (1.75%) AWS
8 22 (1.75%) PowerApps
9 14 (1.11%) Azure DevOps
9 14 (1.11%) Microsoft Copilot
10 11 (0.87%) Boomi
10 11 (0.87%) IaaS
10 11 (0.87%) iPaaS
10 11 (0.87%) PaaS
10 11 (0.87%) Workato
11 10 (0.79%) ClickUp
12 8 (0.64%) dbt
12 8 (0.64%) GCP
Communications & Networking
1 63 (5.01%) DNS
2 57 (4.53%) DHCP
2 57 (4.53%) VPN
3 44 (3.50%) Firewall
4 36 (2.86%) TCP/IP
5 34 (2.70%) WAN
6 27 (2.15%) Broadband
7 26 (2.07%) VoIP
7 26 (2.07%) Wi-Fi
8 22 (1.75%) LAN
9 20 (1.59%) Unified Communications
10 18 (1.43%) 4G
10 18 (1.43%) VLAN
11 13 (1.03%) WebEx
12 11 (0.87%) Skype
13 8 (0.64%) Wireless
14 7 (0.56%) Network Security
15 6 (0.48%) SD-WAN
15 6 (0.48%) Structured Cabling
15 6 (0.48%) WinSCP
Database & Business Intelligence
1 78 (6.20%) SQL Server
2 64 (5.09%) Power BI
3 24 (1.91%) Crystal Reports
4 18 (1.43%) Relational Database
5 14 (1.11%) SQL Server Integration Services
5 14 (1.11%) SQL Server Reporting Services
6 10 (0.79%) Data Warehouse
6 10 (0.79%) Metabase
7 8 (0.64%) PostgreSQL
8 7 (0.56%) BusinessObjects
8 7 (0.56%) Power Query
9 5 (0.40%) MySQL
9 5 (0.40%) Oracle Reports
9 5 (0.40%) SAP BW
10 4 (0.32%) Db2
11 3 (0.24%) Oracle Database
12 2 (0.16%) Azure SQL Database
12 2 (0.16%) Qlik Sense
12 2 (0.16%) Tableau
13 1 (0.079%) SQL Server Analysis Services
Development Applications
1 58 (4.61%) JIRA
2 10 (0.79%) Visual Studio
3 9 (0.72%) Git
4 4 (0.32%) Eclipse
4 4 (0.32%) Oracle Forms
4 4 (0.32%) Toad
5 2 (0.16%) Rational Rhapsody
6 1 (0.079%) LabVIEW
6 1 (0.079%) SQL Server Management Studio (SSMS)
General
1 368 (29.25%) Social Skills
2 208 (16.53%) Finance
3 130 (10.33%) Analytical Skills
4 94 (7.47%) Manufacturing
5 78 (6.20%) Legal
6 75 (5.96%) Law
7 67 (5.33%) Retail
8 61 (4.85%) Organisational Skills
9 50 (3.97%) Documentation Skills
10 24 (1.91%) Telecoms
11 22 (1.75%) Advertising
11 22 (1.75%) Banking
12 14 (1.11%) Public Sector
13 11 (0.87%) Local Government
14 10 (0.79%) Inclusion and Diversity
14 10 (0.79%) Legal Technology
15 9 (0.72%) Financial Institution
15 9 (0.72%) General Ledger
16 8 (0.64%) Billing
16 8 (0.64%) Games
Libraries, Frameworks & Software Standards
1 31 (2.46%) .NET
2 24 (1.91%) Web Services
3 18 (1.43%) XML
4 14 (1.11%) CSS
4 14 (1.11%) HTML
5 13 (1.03%) Middleware
6 7 (0.56%) REST
7 6 (0.48%) .NET Framework
8 4 (0.32%) EDI
8 4 (0.32%) Elastic Stack
8 4 (0.32%) FIX Protocol
8 4 (0.32%) JSON
8 4 (0.32%) SOAP
9 3 (0.24%) Kafka
10 2 (0.16%) 802.1X
11 1 (0.079%) SAP CAF
11 1 (0.079%) XSL
Miscellaneous
1 71 (5.64%) Onboarding
2 55 (4.37%) Driving Licence
3 36 (2.86%) Video Conferencing
4 34 (2.70%) Management Information System
5 26 (2.07%) Analytical Mindset
6 23 (1.83%) Self-Motivation
7 22 (1.75%) Client/Server
8 11 (0.87%) Hybrid Cloud
8 11 (0.87%) NHS
9 10 (0.79%) Low-Code
9 10 (0.79%) Product Ownership
10 9 (0.72%) Data Structures
11 8 (0.64%) Housing Association
11 8 (0.64%) Renewable Energy
12 7 (0.56%) Enterprise Software
13 6 (0.48%) EPoS
13 6 (0.48%) Manufacturing Execution System
13 6 (0.48%) Operational Technology
14 5 (0.40%) Data Protection Act
14 5 (0.40%) Legacy Systems
Operating Systems
1 391 (31.08%) Windows
2 111 (8.82%) Windows Server
3 92 (7.31%) Windows 10
4 39 (3.10%) Android
5 30 (2.38%) Mac OS
6 29 (2.31%) Linux
7 17 (1.35%) Windows Server 2019
8 12 (0.95%) Apple iOS
9 4 (0.32%) Unix
9 4 (0.32%) Windows Server 2012
10 1 (0.079%) Windows 7
10 1 (0.079%) Windows Server 2008
Processes & Methodologies
1 292 (23.21%) Problem-Solving
2 187 (14.86%) ITIL
3 180 (14.31%) Customer Service
4 170 (13.51%) Continuous Improvement
5 153 (12.16%) ERP
6 114 (9.06%) ITSM
7 92 (7.31%) Process Improvement
8 90 (7.15%) Service Management
9 80 (6.36%) Business Intelligence
10 67 (5.33%) Change Management
11 61 (4.85%) Incident Management
12 55 (4.37%) Service Delivery
13 50 (3.97%) CRM
14 47 (3.74%) Cybersecurity
14 47 (3.74%) Stakeholder Engagement
15 41 (3.26%) Root Cause Analysis
16 40 (3.18%) Workflow
17 38 (3.02%) Data Management
18 35 (2.78%) Data Analysis
19 34 (2.70%) User Acceptance Testing
Programming Languages
1 254 (20.19%) SQL
2 44 (3.50%) PowerShell
3 29 (2.31%) C#
4 19 (1.51%) JavaScript
5 15 (1.19%) T-SQL
6 12 (0.95%) PL/SQL
6 12 (0.95%) Python
7 10 (0.79%) Java
8 7 (0.56%) PHP
8 7 (0.56%) VB.NET
9 5 (0.40%) ABAP
10 4 (0.32%) Delphi
10 4 (0.32%) Pascal
11 3 (0.24%) VBA
12 2 (0.16%) C++
12 2 (0.16%) Tcl
13 1 (0.079%) R
Qualifications
1 117 (9.30%) Degree
2 49 (3.90%) A+ Certification
3 47 (3.74%) Security Cleared
4 35 (2.78%) Microsoft Certification
5 23 (1.83%) SC Cleared
6 14 (1.11%) Microsoft Certified Professional
7 9 (0.72%) Computer Science Degree
8 7 (0.56%) HND
9 6 (0.48%) HNC
9 6 (0.48%) MBCS
10 5 (0.40%) CCNA
10 5 (0.40%) Cisco Certification
10 5 (0.40%) DV Cleared
10 5 (0.40%) ITIL Foundation Certificate
10 5 (0.40%) SAP Certification
11 4 (0.32%) AAT
11 4 (0.32%) Network+ Certification
12 3 (0.24%) Azure Certification
12 3 (0.24%) BPSS Clearance
12 3 (0.24%) ITIL Certification
Quality Assurance & Compliance
1 69 (5.48%) SLA
2 22 (1.75%) ISO/IEC 27001
3 18 (1.43%) Cyber Essentials
3 18 (1.43%) Data Quality
4 11 (0.87%) Accessibility
5 10 (0.79%) GDPR
6 9 (0.72%) QA
7 7 (0.56%) Cyber Essentials PLUS
8 4 (0.32%) Actionable Recommendations
9 2 (0.16%) PCI DSS
10 1 (0.079%) DICOM
10 1 (0.079%) PMO
System Software
1 270 (21.46%) Active Directory
2 23 (1.83%) Hyper-V
3 21 (1.67%) VMware Infrastructure
4 11 (0.87%) Virtual Desktop
5 7 (0.56%) Firmware
6 6 (0.48%) BitLocker
7 5 (0.40%) XenApp
8 3 (0.24%) Docker
8 3 (0.24%) Microsoft Virtual Server
8 3 (0.24%) Virtual Machines
8 3 (0.24%) Virtual Servers
9 1 (0.079%) vSphere
Systems Management
1 71 (5.64%) Microsoft Intune
2 23 (1.83%) SCCM
3 7 (0.56%) Single Sign-On
4 6 (0.48%) Kibana
5 4 (0.32%) Systems Management Server (SMS)
6 2 (0.16%) Jamf Pro
7 1 (0.079%) Autotask
7 1 (0.079%) Cisco CUCM
7 1 (0.079%) FortiGate
7 1 (0.079%) Grafana
7 1 (0.079%) Terraform
Vendors
1 455 (36.17%) Microsoft
2 46 (3.66%) ServiceNow
3 37 (2.94%) Oracle
4 29 (2.31%) VMware
5 28 (2.23%) iManage
6 25 (1.99%) SAP
7 18 (1.43%) Citrix
7 18 (1.43%) Starlink
8 17 (1.35%) Cisco
9 16 (1.27%) Apple
10 14 (1.11%) IFS
11 13 (1.03%) Freshdesk
11 13 (1.03%) Salesforce
12 12 (0.95%) IBM
13 11 (0.87%) Intapp
13 11 (0.87%) SolarWinds
14 10 (0.79%) Aderant
14 10 (0.79%) Adobe
14 10 (0.79%) Epicor
14 10 (0.79%) IBM Sterling