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Support Analyst Jobs
 
Job Vacancy Trend Salary Trend Salary Histogram Job Locations Support Analyst Skill Set

The median annual salary for a Support Analyst was £32,500 in advertised job vacancies during the 3 months to 29 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK
3 months to
29 Jun 2017		 Same period 2016 Same period 2015
Rank 114 88 94
Rank change year-on-year -26 +6  
Permanent jobs requiring a Support Analyst 2461 3035 3454
As % of all permanent IT jobs advertised in the UK 2.77% 3.09% 3.11%
As % of the Job Titles category 2.88% 3.21% 3.22%
Number of salaries quoted 2100 2677 3042
UK median annual salary £32,500 £30,000 £32,500
Median salary % change year-on-year +8.33% -7.69%  
10th Percentile £21,250 £20,750 £20,500
90th Percentile £51,250 £50,300 £62,500
UK excluding London median annual salary £30,000 £27,500 £27,500
% change year-on-year +9.09% -  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 85307 94661 107304
As % of all permanent IT job vacancies advertised in the UK 95.92% 96.51% 96.56%
Number of salaries quoted 283995 351566 402215
UK median annual salary £47,000 £47,500 £45,000
Median salary % change year-on-year -1.05% +5.55%  
10th Percentile £26,250 £26,250 £25,500
90th Percentile £76,250 £72,500 £75,000
UK excluding London median annual salary £42,500 £40,500 £40,000
% change year-on-year +4.93% +1.25%  

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Support Analyst over the 3 months to 29 June 2017.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 3 months to 29 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Median Salary
Last 3 Months		 Median Salary
% Change
on Same Period
Last Year		 Live
Job
Vacancies
England -29 2344 £32,500 +8.33% 278
UK excluding London -24 1439 £30,000 +9.09% 208
London -21 985 £37,000 +5.71% 82
South East -3 507 £30,000 +7.14% 65
North of England -22 355 £29,000 +5.45% 48
Midlands -36 210 £28,000 -1.75% 37
East of England -20 202 £32,500 +12.06% 24
South West -44 86 £27,000 +0.75% 20
Scotland -9 40 £32,500 +18.18% 6
Wales +3 27 £23,000 -4.16% 8
Northern Ireland +1 11 £37,500 +7.14%
Channel Islands +4 3 £32,500 -10.95%

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 29 June 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Support Analyst in the job title.

1 2278 (48.46%) Windows
2 1784 (37.95%) Microsoft
3 1709 (36.35%) SQL
4 1439 (30.61%) Active Directory
5 1123 (23.89%) ITIL
6 1090 (23.19%) Finance
7 921 (19.59%) Microsoft Office
8 849 (18.06%) Windows Server
9 819 (17.42%) SQL Server
10 675 (14.36%) Windows 7
11 596 (12.68%) VMware
12 550 (11.70%) MS Exchange
13 530 (11.27%) Linux
14 522 (11.10%) Oracle
15 515 (10.96%) Citrix
16 470 (10.00%) Windows Server 2012
17 451 (9.59%) SLA
18 450 (9.57%) Unix
19 448 (9.53%) Windows Server 2008
20 441 (9.38%) Analytical Skills
21 429 (9.13%) Degree
22 408 (8.68%) Office 365
23 344 (7.32%) TCP/IP
24 339 (7.21%) VMware Infrastructure
25 336 (7.15%) Windows 10
26 324 (6.89%) .NET
27 323 (6.87%) LAN
27 323 (6.87%) Cisco
28 311 (6.62%) Banking
29 300 (6.38%) Firewall

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 550 (11.70%) MS Exchange
2 296 (6.30%) SharePoint
3 272 (5.79%) IIS
4 204 (4.34%) Exchange Server 2010
5 116 (2.47%) Apache
6 115 (2.45%) Tomcat
7 87 (1.85%) Exchange Server 2013
8 67 (1.43%) Skype for Business
9 64 (1.36%) Blackberry Enterprise Server
10 57 (1.21%) Exchange Server 2007
11 56 (1.19%) JBoss
12 50 (1.06%) BizTalk Server
13 45 (0.96%) WebSphere
14 41 (0.87%) CMS
15 40 (0.85%) Confluence
16 27 (0.57%) IBM Notes
17 23 (0.49%) SharePoint 2013
18 21 (0.45%) WebLogic
19 18 (0.38%) Exchange Server 2003
20 13 (0.28%) Documentum
Applications
1 921 (19.59%) Microsoft Office
2 276 (5.87%) Microsoft Excel
3 84 (1.79%) Microsoft PowerPoint
4 31 (0.66%) MS Visio
5 12 (0.26%) Acrobat
5 12 (0.26%) Spreadsheet
6 10 (0.21%) Microsoft Project
6 10 (0.21%) Photoshop
7 8 (0.17%) Adobe Creative Suite
8 7 (0.15%) Adobe Illustrator
9 6 (0.13%) InDesign
10 5 (0.11%) Adobe Captivate
10 5 (0.11%) AutoCAD
11 4 (0.085%) Camtasia
11 4 (0.085%) Vectorworks
12 2 (0.043%) Pro/ENGINEER
12 2 (0.043%) PTC Creo
12 2 (0.043%) Revit
13 1 (0.021%) CATIA
13 1 (0.021%) Windchill
Business Applications
1 120 (2.55%) Dynamics CRM
2 64 (1.36%) Dynamics AX
3 56 (1.19%) Maximo
4 49 (1.04%) Aligne
5 45 (0.96%) Oracle EBS
6 38 (0.81%) Unit4 Business World
7 35 (0.74%) Dynamics NAV
8 34 (0.72%) SAP MM
9 25 (0.53%) ION MarketView
9 25 (0.53%) SAP Oil and Gas
10 24 (0.51%) SAP FI
11 22 (0.47%) Oracle EBS R12
11 22 (0.47%) SAP CO
12 21 (0.45%) SAP FI/CO
13 19 (0.40%) SAP BPC
13 19 (0.40%) SAP CRM
14 16 (0.34%) SAP SD
15 15 (0.32%) Northgate Housing
16 14 (0.30%) Sage X3
17 13 (0.28%) Oracle 11i
Cloud Services
1 408 (8.68%) Office 365
2 149 (3.17%) Microsoft Azure
3 120 (2.55%) SaaS
4 89 (1.89%) Amazon AWS
5 43 (0.91%) Cloud Computing
6 25 (0.53%) G Suite
7 23 (0.49%) Mimecast
8 16 (0.34%) IaaS
9 15 (0.32%) Adobe Creative Cloud
10 13 (0.28%) Azure Active Directory
11 9 (0.19%) OneDrive
11 9 (0.19%) PaaS
11 9 (0.19%) Virtual Private Cloud
12 6 (0.13%) GitHub
12 6 (0.13%) iPaaS
13 5 (0.11%) SuccessFactors
14 4 (0.085%) Dropbox
14 4 (0.085%) Veeva
15 3 (0.064%) AWS CloudFormation
15 3 (0.064%) Google Drive
Communications & Networking
1 344 (7.32%) TCP/IP
2 323 (6.87%) LAN
3 300 (6.38%) Firewall
4 284 (6.04%) DNS
5 272 (5.79%) WAN
6 235 (5.00%) DHCP
7 149 (3.17%) Internet
7 149 (3.17%) SAN
8 141 (3.00%) VoIP
9 140 (2.98%) VPN
10 110 (2.34%) VLAN
11 70 (1.49%) Wi-Fi
12 59 (1.26%) Remote Desktop
13 58 (1.23%) Wireless
14 54 (1.15%) Network Security
14 54 (1.15%) Skype
15 51 (1.08%) NAS
16 37 (0.79%) FTP
17 35 (0.74%) IP Telephony
18 31 (0.66%) Cisco ASA
Database & Business Intelligence
1 819 (17.42%) SQL Server
2 179 (3.81%) SQL Server Reporting Services
3 120 (2.55%) SQL Server 2008
4 119 (2.53%) SQL Server Integration Services
5 108 (2.30%) MySQL
6 98 (2.08%) Relational Database
7 93 (1.98%) Oracle Database
8 88 (1.87%) Crystal Reports
9 75 (1.60%) SQL Server Analysis Services
10 68 (1.45%) Data Warehouse
11 57 (1.21%) BusinessObjects
12 53 (1.13%) SQL Server 2005
12 53 (1.13%) SQL Server 2012
13 36 (0.77%) Oracle Reports
14 32 (0.68%) MS Access
15 28 (0.60%) SAP BW
16 26 (0.55%) Oracle Database 11g
17 24 (0.51%) Power BI
18 23 (0.49%) DB2
18 23 (0.49%) RDBMS
Development Applications
1 93 (1.98%) JIRA
2 30 (0.64%) Jenkins
3 24 (0.51%) Visual Studio
4 22 (0.47%) Oracle Forms
4 22 (0.47%) Subversion
5 19 (0.40%) Team Foundation Server
6 13 (0.28%) PowerBuilder
7 10 (0.21%) SoapUI
8 9 (0.19%) Maven
8 9 (0.19%) SQL Server Management Studio (SSMS)
9 8 (0.17%) MSI
9 8 (0.17%) Oracle APEX
9 8 (0.17%) Toad
10 7 (0.15%) Atlassian Bamboo
11 6 (0.13%) Octopus Deploy
11 6 (0.13%) Selenium
11 6 (0.13%) TeamCity
12 5 (0.11%) Ant
13 4 (0.085%) Git (software)
13 4 (0.085%) Talend Open Studio
General
1 1090 (23.19%) Finance
2 311 (6.62%) Banking
3 249 (5.30%) Retail
4 192 (4.08%) Legal
5 167 (3.55%) Front Office
6 157 (3.34%) Law
7 113 (2.40%) Manufacturing
8 109 (2.32%) Back Office
9 103 (2.19%) Investment Banking
10 100 (2.13%) Telecoms
11 91 (1.94%) Marketing
12 66 (1.40%) Advertising
13 59 (1.26%) Retail Banking
14 41 (0.87%) French Language
15 40 (0.85%) Games
15 40 (0.85%) German Language
16 36 (0.77%) Billing
17 34 (0.72%) Financial Institution
18 33 (0.70%) Electronics
19 29 (0.62%) Publishing
Libraries, Frameworks & Software Standards
1 324 (6.89%) .NET
2 153 (3.25%) HTML
3 143 (3.04%) XML
4 106 (2.25%) Web Services
5 92 (1.96%) CSS
6 86 (1.83%) ASP.NET
7 66 (1.40%) FIX Protocol
8 37 (0.79%) jQuery
9 36 (0.77%) HTML5
10 35 (0.74%) EDI
11 34 (0.72%) Middleware
12 33 (0.70%) J2EE
13 29 (0.62%) SOAP
14 27 (0.57%) .NET Framework
15 26 (0.55%) ASP.NET MVC
16 22 (0.47%) AngularJS
16 22 (0.47%) MDX
17 21 (0.45%) Twitter Bootstrap
18 20 (0.43%) ASP.NET MVC 5
19 19 (0.40%) Software Packaging
Miscellaneous
1 441 (9.38%) Analytical Skills
2 182 (3.87%) Computer Science
3 125 (2.66%) Management Information System
4 122 (2.60%) Blackberry
5 101 (2.15%) Driving Licence
6 84 (1.79%) Data Centre
7 75 (1.60%) Foreign Exchange (FX)
8 73 (1.55%) iPad
9 71 (1.51%) Smartphone
10 57 (1.21%) Video Conferencing
11 55 (1.17%) Hedge funds
12 53 (1.13%) Fixed Income
13 51 (1.08%) Equities
14 50 (1.06%) Enterprise Software
14 50 (1.06%) iPhone
15 46 (0.98%) Fintech
16 43 (0.91%) Derivative
17 41 (0.87%) SWIFT
17 41 (0.87%) User Experience
18 38 (0.81%) Clustering
Operating Systems
1 2278 (48.46%) Windows
2 849 (18.06%) Windows Server
3 675 (14.36%) Windows 7
4 530 (11.27%) Linux
5 470 (10.00%) Windows Server 2012
6 450 (9.57%) Unix
7 448 (9.53%) Windows Server 2008
8 336 (7.15%) Windows 10
9 180 (3.83%) Windows 8
10 150 (3.19%) Android
11 135 (2.87%) Windows XP
12 121 (2.57%) Apple iOS
13 116 (2.47%) Windows Server 2003
14 88 (1.87%) Mac OS X
15 51 (1.08%) Red Hat Enterprise Linux
16 49 (1.04%) Solaris
17 34 (0.72%) Mac OS
18 24 (0.51%) AIX
19 16 (0.34%) Windows Vista
20 13 (0.28%) CentOS
Processes & Methodologies
1 1123 (23.89%) ITIL
2 300 (6.38%) CRM
3 289 (6.15%) ERP
4 235 (5.00%) Problem Management
5 213 (4.53%) Incident Management
6 209 (4.45%) Service Management
7 193 (4.11%) Agile Software Development
8 189 (4.02%) Business Intelligence
9 182 (3.87%) Change Management
10 177 (3.77%) Service Delivery
11 173 (3.68%) Project Management
12 162 (3.45%) Asset Management
13 130 (2.77%) Mentoring
14 112 (2.38%) ETL
15 111 (2.36%) E-Commerce
16 109 (2.32%) Root Cause Analysis
17 108 (2.30%) Disaster Recovery
18 105 (2.23%) Process Improvement
19 104 (2.21%) Analytics
20 102 (2.17%) Time Management
Programming Languages
1 1709 (36.35%) SQL
2 268 (5.70%) Java
3 234 (4.98%) PowerShell
4 207 (4.40%) C#
5 143 (3.04%) T-SQL
6 132 (2.81%) JavaScript
7 110 (2.34%) VBA
8 94 (2.00%) Shell Script
9 93 (1.98%) PL/SQL
10 92 (1.96%) VB
11 84 (1.79%) Perl
12 79 (1.68%) Python
13 71 (1.51%) Bash Shell
14 65 (1.38%) PHP
15 35 (0.74%) VBScript
16 34 (0.72%) C++
17 33 (0.70%) VB.NET
18 28 (0.60%) C
19 23 (0.49%) RPG
20 14 (0.30%) Tcl
Qualifications
1 429 (9.13%) Degree
2 251 (5.34%) Microsoft Certification
3 148 (3.15%) ITIL Certification
4 139 (2.96%) Cisco Certification
5 135 (2.87%) CCNA
6 130 (2.77%) MCP
7 107 (2.28%) MCSE
8 76 (1.62%) Computer Science Degree
9 63 (1.34%) MCSA
10 58 (1.23%) Security Cleared
11 48 (1.02%) A+ Certification
12 40 (0.85%) ITIL Foundation Certificate
13 38 (0.81%) SC Cleared
14 37 (0.79%) VMware Certified Professional (VCP)
15 32 (0.68%) MCDST
16 29 (0.62%) MCITP
17 28 (0.60%) MCTS
18 21 (0.45%) PMI Certification
19 17 (0.36%) CCNP
20 12 (0.26%) HND
Quality Assurance & Compliance
1 451 (9.59%) SLA
2 72 (1.53%) QA
3 40 (0.85%) Data Quality
4 25 (0.53%) ISO/IEC 27001
5 21 (0.45%) PMO
6 19 (0.40%) ISO/IEC 20000
7 17 (0.36%) ISO 9001
8 11 (0.23%) BS25999
9 10 (0.21%) PCI DSS
10 8 (0.17%) GxP
10 8 (0.17%) Solvency II
11 6 (0.13%) Sarbanes-Oxley
12 4 (0.085%) ISO 14001
13 3 (0.064%) Basel III
13 3 (0.064%) MiFID
14 2 (0.043%) Basel II
14 2 (0.043%) DICOM
14 2 (0.043%) EMIR
14 2 (0.043%) SEPA
15 1 (0.021%) HL7
System Software
1 1439 (30.61%) Active Directory
2 339 (7.21%) VMware Infrastructure
3 185 (3.94%) Hyper-V
4 134 (2.85%) XenApp
5 89 (1.89%) vSphere
6 62 (1.32%) Terminal Services
7 58 (1.23%) XenDesktop
8 49 (1.04%) VMware ESXi
9 41 (0.87%) Virtual Desktop
10 38 (0.81%) VMware Workstation
11 33 (0.70%) XenServer
12 19 (0.40%) Microsoft App-V
13 18 (0.38%) Virtual Machines
14 17 (0.36%) Virtual Servers
15 13 (0.28%) Terminal Server
16 12 (0.26%) KVM
17 9 (0.19%) VMware Server
18 5 (0.11%) DFS Replication
18 5 (0.11%) Firmware
18 5 (0.11%) Microsoft Virtual Server
Systems Management
1 208 (4.42%) SCCM
2 71 (1.51%) WSUS
3 45 (0.96%) Control-M
4 40 (0.85%) Backup Exec
5 36 (0.77%) SCOM
6 35 (0.74%) Puppet
7 29 (0.62%) Ansible
8 27 (0.57%) Nagios
9 23 (0.49%) Opscode Chef
10 22 (0.47%) Norton AntiVirus
11 17 (0.36%) ITRS Geneos
11 17 (0.36%) Microsoft Intune
12 16 (0.34%) ServiceCenter
13 15 (0.32%) OpenView
14 14 (0.30%) AirWatch
14 14 (0.30%) Tivoli
14 14 (0.30%) ZABBIX
15 12 (0.26%) Cisco CUCM
15 12 (0.26%) Microsoft Clustering
15 12 (0.26%) Opsview
Vendors
1 1784 (37.95%) Microsoft
2 596 (12.68%) VMware
3 522 (11.10%) Oracle
4 515 (10.96%) Citrix
5 323 (6.87%) Cisco
6 196 (4.17%) SAP
7 172 (3.66%) Apple
8 144 (3.06%) HP
9 107 (2.28%) IBM
10 75 (1.60%) NetApp
11 70 (1.49%) iManage
11 70 (1.49%) Salesforce.com
12 68 (1.45%) Splunk
12 68 (1.45%) Symantec
13 64 (1.36%) Infor
14 62 (1.32%) Dell
15 61 (1.30%) Bloomberg
15 61 (1.30%) Remedy
16 59 (1.26%) Avaya
17 58 (1.23%) Google
Support Analyst x2
Cardiff, South Glamorgan
CPS Group UK
Salary: £18000 - £24000 per annum + Benefits Package
Posted: 6 hours ago
Application Support Analyst - Berkshire - £48k
Reading, Berkshire
Spectrum IT Recruitment (South) Ltd
Salary: £40000 - £48000 per annum + Benefits
Posted: 5 hours ago
Application Support Analyst
Coventry, West Midlands (County)
ReThink Recruitment
Salary: £30000 - £50000 per annum + Bonus + Benefits
Posted: 2 hours ago
Systems Support Analyst
London
EasyWebRecruitment.com
Salary: £26,135 to £27,276
Posted: 39 minutes ago
Support Analyst
Swansea, West Glamorgan
CPS Group UK
Salary: £17500 - £19000 per annum + Benefits
Posted: 8 hours ago
1st - 2nd Line Support Analyst - London - £29,000 + bonus
London
Ashdown IT
Salary: £25000 - £29000 per annum + bonus
Posted: 1 hour ago
Application Support Analyst
Bournemouth, Dorset
HAYS INFORMATION TECHNOLOGY
Salary: £25000.00 - £28000.00 per annum
Posted: Yesterday
Service Desk Support Analyst
Ipswich, Suffolk
DCV Technologies
Salary: From £18,000 to £22,000 per annum Bonus + Excellent benefits
Posted: 8 hours ago
Support Analyst, 25-30k - Woking, Great Benefits!
Woking, Surrey
Austin Fraser
Salary: £25000 - £30000 per annum + Great Benefits!
Posted: Yesterday
Software Support Analyst/Developer
Nottingham, Nottinghamshire
Oscar
Salary: £20000 - £310000 per annum
Posted: 9 hours ago
Support Analyst/Leads -Murex
London
SidTech Limited
Posted: 7 hours ago
Software Support Analyst (Application Software)
Luton, Bedfordshire
Actis Recruitment.
Salary: From £22,000 to £28,000 per annum + share option scheme + benefits
Posted: Yesterday
Technical Support Analyst (Junior)- Permanent- Hedge Fund
London
McGregor Boyall
Salary: £45000 - £60000 per annum
Posted: 1 hour ago
IT Infrastructure Support Analyst - Knutsford - £26k
Knutsford, Cheshire
Greywood Associates Limited
Salary: £20000 - £26000 per annum + bens
Posted: 4 hours ago
IT Support Analyst - Shift
Stockport, Cheshire
HAYS INFORMATION TECHNOLOGY
Salary: £16000.00 - £18000.00 per annum
Posted: Yesterday
Software Support Analyst - West Sussex - £40,000
West Sussex
Ashdown IT
Salary: £35000 - £40000 per annum + substantial benefits
Posted: 2 hours ago
Technical Support Analyst FinTech London
City, London
Miller Maxwell Ltd
Salary: From £35,000 to £43,000 per annum
Posted: 5 hours ago
Infrastructure Support Analyst
Bradford, West Yorkshire
Rullion
Posted: Yesterday
System Support Analyst / IT Support Technician / IT Analyst
Prestatyn, Clwyd
Bluetownonline
Salary: £25000 - £30000 per annum
Posted: 5 hours ago
IT Support Analyst - EPOS
Norfolk
Marcus Donald People
Salary: £24000 - £27000 per annum
Posted: Yesterday
SUN Accounting Systems Support Analyst
Hinckley, Leicestershire
Computer People
Salary: £38000.00 - £42000.00 per annum
Posted: 7 hours ago
Desktop Support Analyst / 1st Line / International Law Firm
City, London
Energon People
Salary: £19000.00 - £24000 per annum
Posted: Yesterday
1st Line IT Support Analyst
Warwick, Warwickshire
Rebel Recruitment
Salary: From £16,000 to £20,000 per annum
Posted: Yesterday
1st Line Support Analyst
Dronfield, Derbyshire
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £20000.00 per annum
Posted: Yesterday
2nd/3rd Line Technical Support Analyst
Manchester, Lancashire
Reed Technology
Salary: £25000 - £28000 per annum
Posted: 1 hour ago
1st Line Support Analyst
London
Harvey Nash plc
Posted: Yesterday
MS Dynamics CRM Support Analyst - London
City, London
Ashdown IT
Salary: £50000 per annum + bonus, benefits
Posted: Yesterday
IT Support Analyst (Windows & Mac) - London - £29,000
London
Ashdown IT
Salary: £25000 - £29000 per annum
Posted: Yesterday
Software Support Analyst - Cardiff
Cardiff, South Glamorgan
The People Network
Salary: £18000 - £23000 per annum, Benefits benefits
Posted: 2 days ago
IT Support Analyst - Hull - £25K
Hull, North Humberside
Senitor Associates
Salary: £25000 per annum
Posted: 23 hours ago
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