Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 9 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
9 Aug 2026
Same period 2025 Same period 2024
Rank 159 129 216
Rank change year-on-year -30 +87 -2
Permanent jobs requiring a Support Analyst 1,329 1,228 1,059
As % of all permanent jobs in the UK 1.26% 2.46% 1.28%
As % of the Job Titles category 1.34% 2.74% 1.34%
Number of salaries quoted 1,096 1,049 757
10th Percentile £26,250 £25,500 £24,000
25th Percentile £30,000 £28,000 £28,250
Median annual salary (50th Percentile) £35,000 £34,000 £35,000
Median % change year-on-year +2.94% -2.86% -
75th Percentile £42,500 £45,125 £45,000
90th Percentile £48,750 £55,000 £61,450
UK excluding London median annual salary £32,500 £32,500 £32,500
% change year-on-year - - +4.84%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 99,120 44,882 78,754
% of permanent jobs with a recognized job title 94.08% 89.95% 94.97%
Number of salaries quoted 67,762 26,708 53,085
10th Percentile £30,000 £28,250 £30,000
25th Percentile £40,000 £36,750 £40,000
Median annual salary (50th Percentile) £55,000 £55,000 £55,000
Median % change year-on-year - - -8.33%
75th Percentile £75,000 £75,000 £72,425
90th Percentile £96,250 £95,000 £91,250
UK excluding London median annual salary £52,500 £48,924 £50,000
% change year-on-year +7.31% -2.15% -6.54%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 9 August 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 9 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -36 1,214 £35,000 +2.94% 107
UK excluding London -9 1,081 £32,500 - 94
South East +20 308 £32,500 -5.80% 30
Work from Home -9 296 £37,500 +7.14% 35
North of England -10 245 £35,000 +21.74% 29
London -63 228 £42,500 -10.53% 21
Midlands -29 172 £35,000 +7.69% 16
South West -31 142 £32,500 - 7
North West +37 132 £34,500 +4.55% 19
East of England -21 119 £30,000 +1.69% 15
Yorkshire -34 109 £35,000 +22.81% 10
East Midlands -29 96 £35,000 +18.64% 8
West Midlands -47 76 £37,500 +11.94% 8
Scotland +53 72 £30,000 -30.64% 2
Wales -64 16 £35,000 +16.67% 2
Northern Ireland -65 7 - -
North East -74 4 £30,000 -3.23% 2

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 9 August 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 464 (34.91%) Microsoft
2 416 (31.30%) Windows
3 388 (29.19%) Microsoft 365
4 354 (26.64%) Problem-Solving
5 272 (20.47%) Active Directory
6 263 (19.79%) SQL
7 215 (16.18%) Azure
8 208 (15.65%) ITIL
9 200 (15.05%) Continuous Improvement
10 186 (14.00%) Customer Service
11 155 (11.66%) ERP
12 130 (9.78%) Windows Server
13 129 (9.71%) ITSM
14 123 (9.26%) Entra ID
15 115 (8.65%) Microsoft Office
16 111 (8.35%) SharePoint
17 110 (8.28%) Service Management
18 99 (7.45%) Degree
19 86 (6.47%) Microsoft Intune
20 83 (6.25%) Microsoft Exchange
21 80 (6.02%) Windows 10
22 79 (5.94%) SQL Server
23 74 (5.57%) Business Intelligence
23 74 (5.57%) Process Improvement
24 71 (5.34%) Power Platform
25 66 (4.97%) Service Delivery
26 63 (4.74%) Change Management
26 63 (4.74%) Incident Management
26 63 (4.74%) Microsoft Excel
27 59 (4.44%) SaaS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 111 (8.35%) SharePoint
2 83 (6.25%) Microsoft Exchange
3 28 (2.11%) IIS
4 12 (0.90%) Skype for Business
5 4 (0.30%) CMS
5 4 (0.30%) Confluence
6 3 (0.23%) SAS
7 2 (0.15%) Tomcat
8 1 (0.075%) Blackberry Enterprise Server
8 1 (0.075%) WebSphere
8 1 (0.075%) WebSphere Application Server
Applications
1 115 (8.65%) Microsoft Office
2 63 (4.74%) Microsoft Excel
3 21 (1.58%) Microsoft PowerPoint
4 3 (0.23%) Photoshop
5 2 (0.15%) MS Visio
5 2 (0.15%) Siemens NX
6 1 (0.075%) Revit
6 1 (0.075%) Windchill
Business Applications
1 18 (1.35%) Dynamics CRM
2 16 (1.20%) Unit4 Business World
3 15 (1.13%) Visualfiles
4 14 (1.05%) Oracle Retail
5 11 (0.83%) NetSuite
6 10 (0.75%) Oracle Financials
7 9 (0.68%) Dynamics NAV
7 9 (0.68%) Elite 3E
8 8 (0.60%) Dynamics AX
8 8 (0.60%) Oracle EBS
9 6 (0.45%) Infor M3
9 6 (0.45%) Oracle Assets
9 6 (0.45%) Oracle Receivables
10 5 (0.38%) SAP Business One
10 5 (0.38%) Shopify
11 4 (0.30%) Exchequer
11 4 (0.30%) Fidessa
11 4 (0.30%) Oracle Applications
11 4 (0.30%) Oracle EBS R12
11 4 (0.30%) Primavera
Cloud Services
1 388 (29.19%) Microsoft 365
2 215 (16.18%) Azure
3 123 (9.26%) Entra ID
4 71 (5.34%) Power Platform
5 59 (4.44%) SaaS
6 55 (4.14%) Dynamics 365
6 55 (4.14%) OneDrive
7 21 (1.58%) PowerApps
8 20 (1.50%) AWS
8 20 (1.50%) Power Automate
9 17 (1.28%) Microsoft Copilot
10 11 (0.83%) Boomi
10 11 (0.83%) IaaS
10 11 (0.83%) iPaaS
10 11 (0.83%) PaaS
10 11 (0.83%) Workato
11 10 (0.75%) Google Workspace
12 9 (0.68%) Azure DevOps
12 9 (0.68%) ClickUp
12 9 (0.68%) Mimecast
Communications & Networking
1 56 (4.21%) DNS
2 50 (3.76%) DHCP
2 50 (3.76%) WAN
3 47 (3.54%) VPN
4 46 (3.46%) Firewall
5 40 (3.01%) TCP/IP
6 39 (2.93%) Wi-Fi
7 35 (2.63%) LAN
8 25 (1.88%) Unified Communications
9 24 (1.81%) VoIP
10 21 (1.58%) Broadband
11 16 (1.20%) 4G
12 15 (1.13%) VLAN
13 13 (0.98%) WebEx
14 12 (0.90%) SD-WAN
14 12 (0.90%) Skype
15 10 (0.75%) Wireless
16 7 (0.53%) Network Security
17 6 (0.45%) MPLS
17 6 (0.45%) Structured Cabling
Database & Business Intelligence
1 79 (5.94%) SQL Server
2 50 (3.76%) Power BI
3 27 (2.03%) Crystal Reports
4 13 (0.98%) Relational Database
5 12 (0.90%) SQL Server Integration Services
6 11 (0.83%) SQL Server Reporting Services
7 7 (0.53%) BusinessObjects
7 7 (0.53%) PostgreSQL
7 7 (0.53%) Power Query
8 6 (0.45%) Data Warehouse
9 5 (0.38%) Metabase
9 5 (0.38%) MySQL
10 4 (0.30%) Db2
10 4 (0.30%) Oracle Reports
11 3 (0.23%) Oracle Database
12 2 (0.15%) Qlik Sense
12 2 (0.15%) SAP BW
12 2 (0.15%) Tableau
13 1 (0.075%) SQL Server Analysis Services
Development Applications
1 47 (3.54%) JIRA
2 5 (0.38%) Git
2 5 (0.38%) Visual Studio
3 4 (0.30%) Eclipse
3 4 (0.30%) Oracle Forms
3 4 (0.30%) Toad
4 1 (0.075%) SQL Server Management Studio (SSMS)
General
1 420 (31.60%) Social Skills
2 202 (15.20%) Finance
3 154 (11.59%) Analytical Skills
4 83 (6.25%) Legal
5 79 (5.94%) Manufacturing
6 76 (5.72%) Law
7 65 (4.89%) Retail
8 58 (4.36%) Organisational Skills
9 51 (3.84%) Documentation Skills
10 30 (2.26%) Banking
11 20 (1.50%) Advertising
12 18 (1.35%) Telecoms
13 17 (1.28%) Public Sector
14 12 (0.90%) Legal Technology
15 11 (0.83%) Front Office
16 10 (0.75%) Automotive
17 9 (0.68%) Inclusion and Diversity
17 9 (0.68%) Investment Banking
17 9 (0.68%) Local Government
18 8 (0.60%) International Banking
Libraries, Frameworks & Software Standards
1 27 (2.03%) .NET
1 27 (2.03%) Web Services
2 24 (1.81%) XML
3 23 (1.73%) HTML
4 20 (1.50%) CSS
5 13 (0.98%) FIX Protocol
6 12 (0.90%) .NET Framework
6 12 (0.90%) REST
7 9 (0.68%) SOAP
8 6 (0.45%) EDI
9 5 (0.38%) Middleware
10 3 (0.23%) Elastic Stack
10 3 (0.23%) JSON
10 3 (0.23%) Kafka
11 2 (0.15%) 802.1X
12 1 (0.075%) Oracle Fusion
12 1 (0.075%) SAP CAF
12 1 (0.075%) XSL
Miscellaneous
1 64 (4.82%) Onboarding
2 59 (4.44%) Driving Licence
3 33 (2.48%) Self-Motivation
4 29 (2.18%) Video Conferencing
5 24 (1.81%) Analytical Mindset
6 22 (1.66%) Client/Server
7 20 (1.50%) Management Information System
8 11 (0.83%) Hybrid Cloud
9 9 (0.68%) Enterprise Software
9 9 (0.68%) Fixed Income
10 8 (0.60%) CMDB
10 8 (0.60%) Data Structures
10 8 (0.60%) NHS
11 6 (0.45%) Housing Association
11 6 (0.45%) Manufacturing Execution System
11 6 (0.45%) Operational Technology
11 6 (0.45%) Product Ownership
12 5 (0.38%) Blog
12 5 (0.38%) Data Centre
12 5 (0.38%) Legacy Systems
Operating Systems
1 416 (31.30%) Windows
2 130 (9.78%) Windows Server
3 80 (6.02%) Windows 10
4 43 (3.24%) Linux
5 35 (2.63%) Android
6 27 (2.03%) Mac OS
7 17 (1.28%) Windows Server 2019
8 11 (0.83%) Apple iOS
9 6 (0.45%) Unix
10 2 (0.15%) CentOS
10 2 (0.15%) Rocky
10 2 (0.15%) Solaris
10 2 (0.15%) Ubuntu
11 1 (0.075%) Windows Server 2016
Processes & Methodologies
1 354 (26.64%) Problem-Solving
2 208 (15.65%) ITIL
3 200 (15.05%) Continuous Improvement
4 186 (14.00%) Customer Service
5 155 (11.66%) ERP
6 129 (9.71%) ITSM
7 110 (8.28%) Service Management
8 74 (5.57%) Business Intelligence
8 74 (5.57%) Process Improvement
9 66 (4.97%) Service Delivery
10 63 (4.74%) Change Management
10 63 (4.74%) Incident Management
11 56 (4.21%) Stakeholder Engagement
12 53 (3.99%) Root Cause Analysis
13 52 (3.91%) Project Delivery
14 50 (3.76%) Cybersecurity
15 49 (3.69%) CRM
16 41 (3.09%) Collaborative Working
17 38 (2.86%) User Acceptance Testing
17 38 (2.86%) User Experience
Programming Languages
1 263 (19.79%) SQL
2 47 (3.54%) PowerShell
3 35 (2.63%) C#
4 30 (2.26%) JavaScript
5 13 (0.98%) Python
6 12 (0.90%) PL/SQL
7 9 (0.68%) C++
7 9 (0.68%) T-SQL
8 7 (0.53%) Java
8 7 (0.53%) PHP
9 5 (0.38%) VB.NET
10 3 (0.23%) Delphi
10 3 (0.23%) Pascal
10 3 (0.23%) Ruby
10 3 (0.23%) VB
10 3 (0.23%) VBA
11 2 (0.15%) ABAP
11 2 (0.15%) Bash
11 2 (0.15%) Perl
11 2 (0.15%) Tcl
Qualifications
1 99 (7.45%) Degree
2 43 (3.24%) Security Cleared
3 41 (3.09%) A+ Certification
4 39 (2.93%) Microsoft Certification
5 23 (1.73%) SC Cleared
6 13 (0.98%) Microsoft Certified Professional
7 12 (0.90%) ITIL Foundation Certificate
8 8 (0.60%) Computer Science Degree
9 7 (0.53%) CCNA
9 7 (0.53%) Cisco Certification
10 6 (0.45%) MBCS
11 5 (0.38%) AAT
11 5 (0.38%) HNC
11 5 (0.38%) ITIL Certification
12 4 (0.30%) DV Cleared
12 4 (0.30%) Network+ Certification
13 3 (0.23%) Azure Certification
13 3 (0.23%) BPSS Clearance
14 2 (0.15%) Oracle Certification
14 2 (0.15%) SAP Certification
Quality Assurance & Compliance
1 46 (3.46%) SLA
2 22 (1.66%) ISO/IEC 27001
3 18 (1.35%) Cyber Essentials
4 14 (1.05%) Data Quality
5 8 (0.60%) QA
6 7 (0.53%) Cyber Essentials PLUS
6 7 (0.53%) GDPR
7 6 (0.45%) Accessibility
8 2 (0.15%) PCI DSS
9 1 (0.075%) Actionable Recommendations
9 1 (0.075%) DICOM
9 1 (0.075%) PMO
System Software
1 272 (20.47%) Active Directory
2 30 (2.26%) Hyper-V
3 25 (1.88%) VMware Infrastructure
4 8 (0.60%) Virtual Desktop
5 7 (0.53%) Firmware
6 6 (0.45%) XenApp
7 3 (0.23%) Docker
7 3 (0.23%) Microsoft Virtual Server
7 3 (0.23%) Virtual Machines
7 3 (0.23%) Virtual Servers
8 2 (0.15%) BitLocker
8 2 (0.15%) vSphere
Systems Management
1 86 (6.47%) Microsoft Intune
2 19 (1.43%) SCCM
3 7 (0.53%) Single Sign-On
3 7 (0.53%) Systems Management Server (SMS)
4 6 (0.45%) Kibana
5 4 (0.30%) Jamf Pro
6 2 (0.15%) FortiGate
6 2 (0.15%) Grafana
7 1 (0.075%) Autotask
7 1 (0.075%) Cisco CUCM
7 1 (0.075%) Failover Clustering
7 1 (0.075%) Microsoft Clustering
7 1 (0.075%) Terraform
Vendors
1 464 (34.91%) Microsoft
2 57 (4.29%) ServiceNow
3 40 (3.01%) Oracle
4 35 (2.63%) VMware
5 25 (1.88%) iManage
6 24 (1.81%) SAP
7 21 (1.58%) Cisco
7 21 (1.58%) Citrix
8 18 (1.35%) Apple
9 17 (1.28%) IFS
10 16 (1.20%) Starlink
11 14 (1.05%) Salesforce
12 13 (0.98%) Epicor
12 13 (0.98%) Google
12 13 (0.98%) Sage
13 12 (0.90%) Aderant
13 12 (0.90%) IBM
13 12 (0.90%) Meraki
14 11 (0.83%) Intapp
14 11 (0.83%) Polycom