Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 24 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
24 Jul 2026
Same period 2025 Same period 2024
Rank 154 131 211
Rank change year-on-year -23 +80 +10
Permanent jobs requiring a Support Analyst 1,298 1,169 1,198
As % of all permanent jobs in the UK 1.29% 2.38% 1.31%
As % of the Job Titles category 1.37% 2.64% 1.39%
Number of salaries quoted 1,056 993 891
10th Percentile £26,250 £25,450 £24,000
25th Percentile £30,000 £28,000 £28,000
Median annual salary (50th Percentile) £35,000 £35,000 £35,000
75th Percentile £42,688 £46,250 £46,219
90th Percentile £48,750 £57,500 £60,000
UK excluding London median annual salary £32,500 £32,500 £32,000
% change year-on-year - +1.56% +3.23%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 94,832 44,261 86,457
% of permanent jobs with a recognized job title 94.34% 90.17% 94.75%
Number of salaries quoted 64,920 26,252 60,421
10th Percentile £30,000 £28,500 £30,000
25th Percentile £40,000 £37,500 £40,000
Median annual salary (50th Percentile) £55,000 £55,000 £54,389
Median % change year-on-year - +1.12% -9.35%
75th Percentile £75,000 £75,000 £71,219
90th Percentile £96,250 £96,250 £90,000
UK excluding London median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -5.21%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 24 July 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 24 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -23 1,175 £35,000 - 104
UK excluding London +8 1,052 £32,500 - 94
South East +39 300 £34,500 -1.43% 35
Work from Home -11 288 £38,000 +8.57% 34
North of England -9 234 £35,000 +20.69% 25
London -53 223 £42,500 -10.53% 19
Midlands -32 166 £35,000 +7.69% 17
South West -26 141 £32,500 - 7
North West +25 119 £35,000 +6.46% 18
Yorkshire -26 113 £35,000 +22.81% 5
East of England -10 111 £30,000 +1.69% 15
East Midlands -25 92 £35,000 +18.64% 9
Scotland +74 80 £30,000 -30.64% 2
West Midlands -50 74 £37,500 +11.94% 8
Wales -54 16 £35,000 +16.67%
Northern Ireland -63 4 £32,000 -36.00% 1
North East -69 2 £36,750 +13.08% 3

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 24 July 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 458 (35.29%) Microsoft
2 410 (31.59%) Windows
3 387 (29.82%) Microsoft 365
4 327 (25.19%) Problem-Solving
5 270 (20.80%) Active Directory
6 266 (20.49%) SQL
7 224 (17.26%) Azure
8 200 (15.41%) ITIL
9 189 (14.56%) Continuous Improvement
10 178 (13.71%) Customer Service
11 157 (12.10%) ERP
12 126 (9.71%) Windows Server
13 125 (9.63%) Microsoft Office
14 121 (9.32%) ITSM
15 120 (9.24%) Entra ID
16 112 (8.63%) SharePoint
17 109 (8.40%) Degree
18 98 (7.55%) Service Management
19 84 (6.47%) Microsoft Intune
19 84 (6.47%) Process Improvement
20 83 (6.39%) Windows 10
21 82 (6.32%) Business Intelligence
22 81 (6.24%) Power Platform
23 78 (6.01%) Microsoft Exchange
23 78 (6.01%) SQL Server
24 67 (5.16%) Microsoft Excel
25 62 (4.78%) Change Management
25 62 (4.78%) Incident Management
26 61 (4.70%) OneDrive
26 61 (4.70%) SaaS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 112 (8.63%) SharePoint
2 78 (6.01%) Microsoft Exchange
3 27 (2.08%) IIS
4 12 (0.92%) Skype for Business
5 9 (0.69%) Confluence
6 5 (0.39%) CMS
7 3 (0.23%) SAS
8 2 (0.15%) Tomcat
9 1 (0.077%) Blackberry Enterprise Server
9 1 (0.077%) WebSphere
9 1 (0.077%) WebSphere Application Server
Applications
1 125 (9.63%) Microsoft Office
2 67 (5.16%) Microsoft Excel
3 21 (1.62%) Microsoft PowerPoint
4 5 (0.39%) MS Visio
5 3 (0.23%) Photoshop
6 2 (0.15%) Siemens NX
7 1 (0.077%) Revit
Business Applications
1 18 (1.39%) Dynamics CRM
2 16 (1.23%) Unit4 Business World
3 14 (1.08%) Oracle Retail
3 14 (1.08%) Visualfiles
4 11 (0.85%) Dynamics NAV
4 11 (0.85%) NetSuite
5 10 (0.77%) Oracle Financials
6 9 (0.69%) Dynamics AX
6 9 (0.69%) Elite 3E
7 8 (0.62%) Oracle EBS
8 6 (0.46%) NEC Housing
8 6 (0.46%) Oracle Assets
8 6 (0.46%) Oracle Receivables
9 5 (0.39%) Infor M3
9 5 (0.39%) SAP Business One
9 5 (0.39%) Shopify
10 4 (0.31%) Dynamics GP
10 4 (0.31%) Exchequer
10 4 (0.31%) Oracle EBS R12
10 4 (0.31%) SAP ERP
Cloud Services
1 387 (29.82%) Microsoft 365
2 224 (17.26%) Azure
3 120 (9.24%) Entra ID
4 81 (6.24%) Power Platform
5 61 (4.70%) OneDrive
5 61 (4.70%) SaaS
6 54 (4.16%) Dynamics 365
7 24 (1.85%) Power Automate
8 22 (1.69%) AWS
9 21 (1.62%) PowerApps
10 16 (1.23%) Microsoft Copilot
11 12 (0.92%) Azure DevOps
12 11 (0.85%) Boomi
12 11 (0.85%) IaaS
12 11 (0.85%) iPaaS
12 11 (0.85%) PaaS
12 11 (0.85%) Workato
13 10 (0.77%) ClickUp
14 8 (0.62%) GCP
15 7 (0.54%) Google Workspace
Communications & Networking
1 60 (4.62%) DNS
2 56 (4.31%) VPN
3 54 (4.16%) DHCP
4 46 (3.54%) Firewall
5 45 (3.47%) WAN
6 38 (2.93%) TCP/IP
7 34 (2.62%) Wi-Fi
8 30 (2.31%) LAN
9 27 (2.08%) VoIP
10 26 (2.00%) Broadband
11 22 (1.69%) Unified Communications
12 19 (1.46%) VLAN
13 17 (1.31%) 4G
14 15 (1.16%) WebEx
15 12 (0.92%) Skype
16 10 (0.77%) SD-WAN
17 7 (0.54%) Network Security
17 7 (0.54%) Wireless
18 6 (0.46%) MPLS
18 6 (0.46%) Structured Cabling
Database & Business Intelligence
1 78 (6.01%) SQL Server
2 60 (4.62%) Power BI
3 27 (2.08%) Crystal Reports
4 15 (1.16%) Relational Database
5 13 (1.00%) SQL Server Reporting Services
6 12 (0.92%) SQL Server Integration Services
7 9 (0.69%) Data Warehouse
8 8 (0.62%) Metabase
9 7 (0.54%) BusinessObjects
9 7 (0.54%) PostgreSQL
9 7 (0.54%) Power Query
10 5 (0.39%) MySQL
11 4 (0.31%) Db2
11 4 (0.31%) Oracle Reports
11 4 (0.31%) SAP BW
12 3 (0.23%) Oracle Database
13 2 (0.15%) Qlik Sense
13 2 (0.15%) Tableau
14 1 (0.077%) Azure SQL Database
14 1 (0.077%) SQL Server Analysis Services
Development Applications
1 54 (4.16%) JIRA
2 8 (0.62%) Visual Studio
3 5 (0.39%) Git
4 4 (0.31%) Eclipse
4 4 (0.31%) Oracle Forms
4 4 (0.31%) Toad
5 2 (0.15%) Rational Rhapsody
6 1 (0.077%) SQL Server Management Studio (SSMS)
General
1 400 (30.82%) Social Skills
2 213 (16.41%) Finance
3 149 (11.48%) Analytical Skills
4 88 (6.78%) Manufacturing
5 82 (6.32%) Legal
6 75 (5.78%) Law
7 64 (4.93%) Retail
8 61 (4.70%) Organisational Skills
9 53 (4.08%) Documentation Skills
10 28 (2.16%) Banking
11 22 (1.69%) Advertising
12 18 (1.39%) Telecoms
13 17 (1.31%) Public Sector
14 10 (0.77%) Automotive
14 10 (0.77%) Front Office
14 10 (0.77%) Inclusion and Diversity
14 10 (0.77%) Legal Technology
15 9 (0.69%) Local Government
16 8 (0.62%) International Banking
16 8 (0.62%) Investment Banking
Libraries, Frameworks & Software Standards
1 28 (2.16%) .NET
1 28 (2.16%) Web Services
2 22 (1.69%) XML
3 20 (1.54%) HTML
4 18 (1.39%) CSS
5 12 (0.92%) REST
6 11 (0.85%) Middleware
7 10 (0.77%) .NET Framework
7 10 (0.77%) FIX Protocol
8 9 (0.69%) SOAP
9 5 (0.39%) EDI
10 4 (0.31%) Elastic Stack
11 3 (0.23%) JSON
11 3 (0.23%) Kafka
12 2 (0.15%) 802.1X
13 1 (0.077%) SAP CAF
13 1 (0.077%) XSL
Miscellaneous
1 64 (4.93%) Onboarding
2 60 (4.62%) Driving Licence
3 33 (2.54%) Video Conferencing
4 31 (2.39%) Self-Motivation
5 28 (2.16%) Management Information System
6 27 (2.08%) Analytical Mindset
7 22 (1.69%) Client/Server
8 12 (0.92%) NHS
9 11 (0.85%) Hybrid Cloud
10 8 (0.62%) Data Structures
10 8 (0.62%) Enterprise Software
10 8 (0.62%) Fixed Income
10 8 (0.62%) Housing Association
10 8 (0.62%) Product Ownership
11 7 (0.54%) Low-Code
12 6 (0.46%) CMDB
12 6 (0.46%) Data Centre
12 6 (0.46%) Manufacturing Execution System
12 6 (0.46%) Operational Technology
12 6 (0.46%) Renewable Energy
Operating Systems
1 410 (31.59%) Windows
2 126 (9.71%) Windows Server
3 83 (6.39%) Windows 10
4 43 (3.31%) Linux
5 38 (2.93%) Android
6 29 (2.23%) Mac OS
7 17 (1.31%) Windows Server 2019
8 14 (1.08%) Apple iOS
9 4 (0.31%) Unix
10 3 (0.23%) Windows Server 2012
Processes & Methodologies
1 327 (25.19%) Problem-Solving
2 200 (15.41%) ITIL
3 189 (14.56%) Continuous Improvement
4 178 (13.71%) Customer Service
5 157 (12.10%) ERP
6 121 (9.32%) ITSM
7 98 (7.55%) Service Management
8 84 (6.47%) Process Improvement
9 82 (6.32%) Business Intelligence
10 62 (4.78%) Change Management
10 62 (4.78%) Incident Management
11 60 (4.62%) Service Delivery
12 51 (3.93%) CRM
13 50 (3.85%) Stakeholder Engagement
14 49 (3.78%) Cybersecurity
15 48 (3.70%) Root Cause Analysis
16 43 (3.31%) Project Delivery
17 39 (3.00%) Workflow
18 38 (2.93%) Data Management
19 36 (2.77%) Data Analysis
Programming Languages
1 266 (20.49%) SQL
2 47 (3.62%) PowerShell
3 33 (2.54%) C#
4 26 (2.00%) JavaScript
5 12 (0.92%) PL/SQL
5 12 (0.92%) T-SQL
6 11 (0.85%) Python
7 8 (0.62%) C++
7 8 (0.62%) PHP
8 7 (0.54%) Java
9 5 (0.39%) VB.NET
10 4 (0.31%) ABAP
10 4 (0.31%) Delphi
10 4 (0.31%) Pascal
11 3 (0.23%) VBA
12 2 (0.15%) Tcl
12 2 (0.15%) VB
Qualifications
1 109 (8.40%) Degree
2 43 (3.31%) Security Cleared
3 42 (3.24%) A+ Certification
4 36 (2.77%) Microsoft Certification
5 23 (1.77%) SC Cleared
6 13 (1.00%) Microsoft Certified Professional
7 10 (0.77%) ITIL Foundation Certificate
8 8 (0.62%) Computer Science Degree
9 7 (0.54%) CCNA
9 7 (0.54%) Cisco Certification
10 6 (0.46%) MBCS
10 6 (0.46%) Network+ Certification
11 5 (0.39%) AAT
11 5 (0.39%) HNC
11 5 (0.39%) HND
12 4 (0.31%) DV Cleared
12 4 (0.31%) SAP Certification
13 3 (0.23%) Azure Certification
13 3 (0.23%) BPSS Clearance
13 3 (0.23%) ITIL Certification
Quality Assurance & Compliance
1 53 (4.08%) SLA
2 21 (1.62%) ISO/IEC 27001
3 18 (1.39%) Cyber Essentials
4 16 (1.23%) Data Quality
5 9 (0.69%) Accessibility
5 9 (0.69%) GDPR
6 8 (0.62%) QA
7 7 (0.54%) Cyber Essentials PLUS
8 3 (0.23%) Actionable Recommendations
9 2 (0.15%) PCI DSS
10 1 (0.077%) DICOM
10 1 (0.077%) PMO
System Software
1 270 (20.80%) Active Directory
2 28 (2.16%) Hyper-V
3 24 (1.85%) VMware Infrastructure
4 11 (0.85%) Virtual Desktop
5 7 (0.54%) Firmware
6 6 (0.46%) BitLocker
7 5 (0.39%) XenApp
8 3 (0.23%) Docker
8 3 (0.23%) Microsoft Virtual Server
8 3 (0.23%) Virtual Machines
8 3 (0.23%) Virtual Servers
9 1 (0.077%) vSphere
Systems Management
1 84 (6.47%) Microsoft Intune
2 21 (1.62%) SCCM
3 7 (0.54%) Single Sign-On
3 7 (0.54%) Systems Management Server (SMS)
4 6 (0.46%) Kibana
5 2 (0.15%) FortiGate
5 2 (0.15%) Grafana
5 2 (0.15%) Jamf Pro
6 1 (0.077%) Autotask
6 1 (0.077%) Cisco CUCM
6 1 (0.077%) Failover Clustering
6 1 (0.077%) Microsoft Clustering
6 1 (0.077%) Terraform
Vendors
1 458 (35.29%) Microsoft
2 59 (4.55%) ServiceNow
3 35 (2.70%) Oracle
4 32 (2.47%) VMware
5 28 (2.16%) iManage
6 21 (1.62%) Apple
6 21 (1.62%) Cisco
7 19 (1.46%) Citrix
7 19 (1.46%) SAP
8 17 (1.31%) Starlink
9 16 (1.23%) IFS
10 14 (1.08%) Epicor
11 13 (1.00%) Salesforce
12 12 (0.92%) Aderant
12 12 (0.92%) IBM
12 12 (0.92%) Intapp
12 12 (0.92%) Sage
13 11 (0.85%) Freshdesk
13 11 (0.85%) Polycom
13 11 (0.85%) SolarWinds