Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 20 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
20 Apr 2026
Same period 2025 Same period 2024
Rank 154 161 191
Rank change year-on-year +7 +30 +72
Permanent jobs requiring a Support Analyst 1,194 808 1,480
As % of all permanent jobs in the UK 1.37% 1.93% 1.56%
As % of the Job Titles category 1.48% 2.16% 1.65%
Number of salaries quoted 905 666 1,182
10th Percentile £26,250 £24,500 £24,250
25th Percentile £30,000 £29,000 £27,750
Median annual salary (50th Percentile) £35,000 £38,500 £36,000
Median % change year-on-year -9.09% +6.94% +7.46%
75th Percentile £43,250 £50,000 £47,500
90th Percentile £50,661 £67,500 £60,000
UK excluding London median annual salary £33,000 £32,500 £32,500
% change year-on-year +1.54% - +5.69%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 80,885 37,363 89,466
% of permanent jobs with a recognized job title 92.69% 89.33% 94.57%
Number of salaries quoted 51,875 23,453 66,238
10th Percentile £30,000 £31,250 £28,500
25th Percentile £40,000 £42,500 £38,500
Median annual salary (50th Percentile) £55,000 £60,000 £53,000
Median % change year-on-year -8.33% +13.21% -11.67%
75th Percentile £75,000 £78,750 £71,250
90th Percentile £95,000 £100,000 £90,000
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 20 April 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 20 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +9 1,074 £34,914 -8.12% 110
UK excluding London +39 921 £33,000 +1.54% 104
South East +61 298 £33,000 -7.69% 30
London -28 241 £42,500 -15.00% 20
Work from Home +22 239 £37,500 -11.76% 31
Midlands +31 181 £34,000 +17.24% 23
North of England -43 160 £34,000 +15.25% 17
West Midlands +34 120 £35,000 +16.67% 11
South West -6 114 £32,500 +4.84% 17
Yorkshire -47 85 £30,000 +5.26% 6
East of England -24 79 £30,000 -7.69% 13
Scotland +37 78 £30,000 -30.64% 6
North West -13 73 £35,000 +5.66% 9
East Midlands -28 61 £32,500 +25.00% 12
Northern Ireland -33 8 £32,000 -36.00%
Wales -27 3 £38,500 -12.64% 2
North East -51 2 £43,500 +74.00% 2

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 20 April 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 416 (34.84%) Microsoft
2 362 (30.32%) Windows
3 320 (26.80%) Microsoft 365
4 303 (25.38%) Problem-Solving
5 247 (20.69%) SQL
6 246 (20.60%) Active Directory
7 219 (18.34%) ITIL
8 215 (18.01%) Azure
9 208 (17.42%) Customer Service
10 155 (12.98%) ERP
11 143 (11.98%) Degree
12 139 (11.64%) Continuous Improvement
13 132 (11.06%) Microsoft Office
14 124 (10.39%) ITSM
15 112 (9.38%) Entra ID
16 104 (8.71%) Power Platform
17 95 (7.96%) Windows 10
18 93 (7.79%) Business Intelligence
19 92 (7.71%) SharePoint
20 91 (7.62%) Process Improvement
21 88 (7.37%) Windows Server
22 86 (7.20%) Microsoft Excel
23 84 (7.04%) Microsoft Exchange
23 84 (7.04%) SQL Server
24 79 (6.62%) Change Management
24 79 (6.62%) Power BI
24 79 (6.62%) Service Management
25 78 (6.53%) Microsoft Intune
26 76 (6.37%) SLA
27 71 (5.95%) JIRA

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 92 (7.71%) SharePoint
2 84 (7.04%) Microsoft Exchange
3 19 (1.59%) IIS
4 12 (1.01%) Confluence
5 11 (0.92%) Skype for Business
6 5 (0.42%) CMS
7 4 (0.34%) WebSphere
7 4 (0.34%) WebSphere Application Server
8 2 (0.17%) Tomcat
9 1 (0.084%) Appian
9 1 (0.084%) Moodle
9 1 (0.084%) Umbraco
Applications
1 132 (11.06%) Microsoft Office
2 86 (7.20%) Microsoft Excel
3 32 (2.68%) Microsoft PowerPoint
4 13 (1.09%) MS Visio
5 4 (0.34%) Photoshop
5 4 (0.34%) Spreadsheet
6 1 (0.084%) Acrobat
Business Applications
1 30 (2.51%) Dynamics CRM
2 15 (1.26%) NEC Housing
3 14 (1.17%) Endur
4 13 (1.09%) Dynamics AX
5 11 (0.92%) Dynamics NAV
5 11 (0.92%) NetSuite
5 11 (0.92%) Unit4 Business World
6 10 (0.84%) Visualfiles
7 9 (0.75%) Magento
7 9 (0.75%) Shopify
8 8 (0.67%) Elite 3E
9 6 (0.50%) SAP HR
9 6 (0.50%) SAP Payroll
9 6 (0.50%) SAP S/4HANA
10 5 (0.42%) Fidessa
10 5 (0.42%) SAP ERP
11 4 (0.34%) Dynamics GP
11 4 (0.34%) Exchequer
11 4 (0.34%) Primavera
12 3 (0.25%) SAP Business ByDesign
Cloud Services
1 320 (26.80%) Microsoft 365
2 215 (18.01%) Azure
3 112 (9.38%) Entra ID
4 104 (8.71%) Power Platform
5 55 (4.61%) Dynamics 365
6 47 (3.94%) OneDrive
7 45 (3.77%) SaaS
8 30 (2.51%) AWS
9 23 (1.93%) Power Automate
10 19 (1.59%) Azure DevOps
10 19 (1.59%) Google Workspace
11 12 (1.01%) dbt
11 12 (1.01%) PaaS
12 11 (0.92%) Boomi
12 11 (0.92%) IaaS
12 11 (0.92%) iPaaS
12 11 (0.92%) PowerApps
12 11 (0.92%) Workato
13 9 (0.75%) ClickUp
14 5 (0.42%) OCI
Communications & Networking
1 69 (5.78%) DNS
2 66 (5.53%) DHCP
3 57 (4.77%) VPN
4 44 (3.69%) Firewall
5 36 (3.02%) TCP/IP
6 28 (2.35%) WAN
7 20 (1.68%) LAN
8 19 (1.59%) Wi-Fi
9 18 (1.51%) VLAN
10 17 (1.42%) Broadband
11 16 (1.34%) VoIP
12 14 (1.17%) Wireless
13 13 (1.09%) Remote Desktop
13 13 (1.09%) Unified Communications
14 12 (1.01%) WebEx
14 12 (1.01%) WinSCP
15 11 (0.92%) Skype
16 9 (0.75%) 4G
17 7 (0.59%) SD-WAN
18 6 (0.50%) Network Security
Database & Business Intelligence
1 84 (7.04%) SQL Server
2 79 (6.62%) Power BI
3 28 (2.35%) Relational Database
4 16 (1.34%) SQL Server Integration Services
5 15 (1.26%) Metabase
6 13 (1.09%) Oracle Reports
7 12 (1.01%) Crystal Reports
7 12 (1.01%) Data Warehouse
7 12 (1.01%) SQL Server Reporting Services
8 8 (0.67%) PostgreSQL
9 7 (0.59%) BusinessObjects
9 7 (0.59%) Power Query
10 5 (0.42%) SAP BW
11 4 (0.34%) DB2
11 4 (0.34%) MySQL
12 3 (0.25%) Azure SQL Database
Development Applications
1 71 (5.95%) JIRA
2 17 (1.42%) Git
3 15 (1.26%) Visual Studio
4 4 (0.34%) LabVIEW
5 2 (0.17%) Rational Rhapsody
6 1 (0.084%) Bitbucket
6 1 (0.084%) SQL Server Management Studio (SSMS)
General
1 390 (32.66%) Social Skills
2 200 (16.75%) Finance
3 160 (13.40%) Analytical Skills
4 77 (6.45%) Manufacturing
5 75 (6.28%) Legal
6 70 (5.86%) Law
7 69 (5.78%) Retail
8 59 (4.94%) Organisational Skills
9 42 (3.52%) Documentation Skills
10 40 (3.35%) Telecoms
11 19 (1.59%) Banking
12 18 (1.51%) Advertising
13 15 (1.26%) Marketing
14 14 (1.17%) Automotive
15 13 (1.09%) Billing
16 10 (0.84%) Local Government
17 9 (0.75%) Back Office
17 9 (0.75%) Financial Institution
18 8 (0.67%) Public Sector
18 8 (0.67%) Social Housing
Libraries, Frameworks & Software Standards
1 30 (2.51%) .NET
2 16 (1.34%) Middleware
2 16 (1.34%) Web Services
3 10 (0.84%) CSS
3 10 (0.84%) HTML
3 10 (0.84%) REST
4 8 (0.67%) FIX Protocol
4 8 (0.67%) SOAP
5 7 (0.59%) EDI
6 4 (0.34%) JSON
7 3 (0.25%) Elastic Stack
7 3 (0.25%) Oracle Fusion
8 2 (0.17%) 802.1X
8 2 (0.17%) Kafka
8 2 (0.17%) Software Packaging
9 1 (0.084%) MFC
9 1 (0.084%) SAP CAF
9 1 (0.084%) XML
Miscellaneous
1 82 (6.87%) Onboarding
2 64 (5.36%) Driving Licence
3 47 (3.94%) Management Information System
3 47 (3.94%) Video Conferencing
4 19 (1.59%) Analytical Mindset
5 18 (1.51%) Enterprise Software
5 18 (1.51%) Self-Motivation
6 17 (1.42%) NHS
7 15 (1.26%) Product Ownership
7 15 (1.26%) Renewable Energy
8 12 (1.01%) Client/Server
9 11 (0.92%) Low-Code
10 8 (0.67%) EPoS
10 8 (0.67%) iPhone
10 8 (0.67%) Mobile App
11 7 (0.59%) Hybrid Cloud
11 7 (0.59%) IoT
12 5 (0.42%) Data Protection Act
12 5 (0.42%) iSeries
12 5 (0.42%) Reference Data
Operating Systems
1 362 (30.32%) Windows
2 95 (7.96%) Windows 10
3 88 (7.37%) Windows Server
4 38 (3.18%) Linux
5 37 (3.10%) Android
6 29 (2.43%) Mac OS
7 28 (2.35%) Apple iOS
8 8 (0.67%) Unix
9 6 (0.50%) Windows Server 2016
10 5 (0.42%) Windows Server 2012
11 4 (0.34%) Windows Server 2019
12 3 (0.25%) Solaris
12 3 (0.25%) Ubuntu
13 2 (0.17%) Windows Server 2008
14 1 (0.084%) Windows 7
Processes & Methodologies
1 303 (25.38%) Problem-Solving
2 219 (18.34%) ITIL
3 208 (17.42%) Customer Service
4 155 (12.98%) ERP
5 139 (11.64%) Continuous Improvement
6 124 (10.39%) ITSM
7 93 (7.79%) Business Intelligence
8 91 (7.62%) Process Improvement
9 79 (6.62%) Change Management
9 79 (6.62%) Service Management
10 58 (4.86%) CRM
11 54 (4.52%) Cybersecurity
12 50 (4.19%) Service Delivery
13 42 (3.52%) Data Analysis
14 40 (3.35%) Data Management
15 38 (3.18%) Mentoring
15 38 (3.18%) Root Cause Analysis
16 35 (2.93%) DevOps
16 35 (2.93%) Migration
17 34 (2.85%) Incident Management
Programming Languages
1 247 (20.69%) SQL
2 42 (3.52%) PowerShell
3 29 (2.43%) T-SQL
4 27 (2.26%) Python
5 23 (1.93%) C#
6 14 (1.17%) VB.NET
7 13 (1.09%) JavaScript
8 12 (1.01%) Java
9 7 (0.59%) PHP
10 6 (0.50%) PL/SQL
10 6 (0.50%) VBA
11 5 (0.42%) ABAP
11 5 (0.42%) Data Analysis Expressions
11 5 (0.42%) Kusto Query Language
12 4 (0.34%) Delphi
12 4 (0.34%) Pascal
13 3 (0.25%) Apex Code
13 3 (0.25%) Bash
14 2 (0.17%) VB
15 1 (0.084%) VBScript
Qualifications
1 143 (11.98%) Degree
2 43 (3.60%) Security Cleared
3 41 (3.43%) A+ Certification
4 40 (3.35%) Microsoft Certification
5 24 (2.01%) SC Cleared
6 16 (1.34%) Microsoft Certified Professional
7 15 (1.26%) HND
8 12 (1.01%) HNC
9 9 (0.75%) Computer Science Degree
9 9 (0.75%) DBS Check
10 8 (0.67%) DV Cleared
10 8 (0.67%) ITIL Foundation Certificate
11 6 (0.50%) MCSA
12 5 (0.42%) MCSE
12 5 (0.42%) Network+ Certification
12 5 (0.42%) SAP Certification
13 4 (0.34%) CCNA
13 4 (0.34%) Cisco Certification
13 4 (0.34%) ITIL Certification
13 4 (0.34%) MBCS
Quality Assurance & Compliance
1 76 (6.37%) SLA
2 19 (1.59%) QA
3 15 (1.26%) Accessibility
3 15 (1.26%) ISO/IEC 27001
4 12 (1.01%) Cyber Essentials
5 10 (0.84%) Data Quality
6 8 (0.67%) GDPR
7 6 (0.50%) Cyber Essentials PLUS
8 4 (0.34%) Actionable Recommendations
9 1 (0.084%) DICOM
9 1 (0.084%) PMO
System Software
1 246 (20.60%) Active Directory
2 24 (2.01%) VMware Infrastructure
3 16 (1.34%) Hyper-V
4 9 (0.75%) Virtual Desktop
5 6 (0.50%) Virtual Machines
6 5 (0.42%) BitLocker
6 5 (0.42%) XenApp
7 3 (0.25%) Docker
8 1 (0.084%) vSphere
Systems Management
1 78 (6.53%) Microsoft Intune
2 28 (2.35%) SCCM
3 7 (0.59%) Single Sign-On
4 3 (0.25%) Grafana
5 2 (0.17%) Jamf Pro
5 2 (0.17%) Kibana
6 1 (0.084%) AirWatch
6 1 (0.084%) Control-M
6 1 (0.084%) EMC NetWorker
6 1 (0.084%) Kubernetes
6 1 (0.084%) Prometheus
6 1 (0.084%) Symantec Endpoint Protection
6 1 (0.084%) Terraform
Vendors
1 416 (34.84%) Microsoft
2 53 (4.44%) ServiceNow
3 34 (2.85%) VMware
4 31 (2.60%) Oracle
5 26 (2.18%) SAP
6 22 (1.84%) Google
7 20 (1.68%) Adobe
8 15 (1.26%) Freshdesk
8 15 (1.26%) iManage
9 14 (1.17%) Apple
9 14 (1.17%) Northgate
10 12 (1.01%) Cisco
10 12 (1.01%) Citrix
10 12 (1.01%) Nintex
11 11 (0.92%) ConnectWise
11 11 (0.92%) HubSpot
12 10 (0.84%) Salesforce
12 10 (0.84%) SolarWinds
13 9 (0.75%) Intapp
13 9 (0.75%) Sage