Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 24 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
24 Apr 2026
Same period 2025 Same period 2024
Rank 152 165 191
Rank change year-on-year +13 +26 +64
Permanent jobs requiring a Support Analyst 1,199 835 1,471
As % of all permanent jobs in the UK 1.36% 1.99% 1.55%
As % of the Job Titles category 1.46% 2.23% 1.64%
Number of salaries quoted 909 686 1,173
10th Percentile £26,500 £24,500 £24,050
25th Percentile £30,000 £28,500 £27,750
Median annual salary (50th Percentile) £35,000 £37,500 £35,750
Median % change year-on-year -6.67% +4.90% +6.72%
75th Percentile £43,750 £50,000 £47,500
90th Percentile £51,102 £67,500 £60,000
UK excluding London median annual salary £33,500 £32,500 £32,121
% change year-on-year +3.08% +1.18% +5.31%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 81,853 37,403 89,934
% of permanent jobs with a recognized job title 92.79% 89.35% 94.56%
Number of salaries quoted 52,380 23,534 66,447
10th Percentile £30,000 £30,750 £28,500
25th Percentile £40,000 £42,500 £38,500
Median annual salary (50th Percentile) £55,000 £60,000 £53,000
Median % change year-on-year -8.33% +13.21% -11.67%
75th Percentile £75,000 £78,750 £71,250
90th Percentile £95,000 £100,000 £90,000
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 24 April 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 24 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -3 1,080 £35,000 -6.67% 97
UK excluding London +32 926 £33,500 +3.08% 94
South East +63 300 £33,000 -5.71% 31
Work from Home +2 242 £38,000 -10.59% 37
London -37 241 £42,500 -15.00% 19
Midlands +17 186 £35,000 +20.69% 18
North of England -46 158 £35,000 +20.69% 19
West Midlands +34 120 £35,000 +16.67% 9
South West -9 117 £32,500 +4.84% 14
Yorkshire -47 86 £30,000 +5.26% 6
Scotland +31 78 £30,000 -30.64% 4
East of England -27 77 £30,000 -7.69% 11
North West -15 70 £35,000 +5.66% 10
East Midlands -30 66 £33,500 +28.85% 9
Northern Ireland -28 8 £32,000 -36.00% 2
Wales -26 2 £36,250 -17.74%
North East -48 2 £43,500 +74.00% 3

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 24 April 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 406 (33.86%) Microsoft
2 356 (29.69%) Windows
3 323 (26.94%) Microsoft 365
4 295 (24.60%) Problem-Solving
5 254 (21.18%) SQL
6 244 (20.35%) Active Directory
7 218 (18.18%) Azure
8 214 (17.85%) ITIL
9 201 (16.76%) Customer Service
10 162 (13.51%) ERP
11 140 (11.68%) Continuous Improvement
12 139 (11.59%) Degree
13 128 (10.68%) ITSM
14 127 (10.59%) Microsoft Office
15 113 (9.42%) Entra ID
16 106 (8.84%) Power Platform
17 94 (7.84%) Business Intelligence
17 94 (7.84%) SharePoint
18 93 (7.76%) Process Improvement
18 93 (7.76%) Windows 10
19 86 (7.17%) Windows Server
20 83 (6.92%) SQL Server
21 82 (6.84%) Microsoft Excel
21 82 (6.84%) Microsoft Exchange
22 81 (6.76%) Service Management
23 80 (6.67%) Change Management
23 80 (6.67%) Microsoft Intune
23 80 (6.67%) Power BI
24 77 (6.42%) SLA
25 71 (5.92%) JIRA

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 94 (7.84%) SharePoint
2 82 (6.84%) Microsoft Exchange
3 18 (1.50%) IIS
4 12 (1.00%) Confluence
5 11 (0.92%) Skype for Business
6 5 (0.42%) CMS
7 3 (0.25%) WebSphere
7 3 (0.25%) WebSphere Application Server
8 2 (0.17%) Tomcat
9 1 (0.083%) Appian
9 1 (0.083%) Moodle
9 1 (0.083%) Umbraco
Applications
1 127 (10.59%) Microsoft Office
2 82 (6.84%) Microsoft Excel
3 29 (2.42%) Microsoft PowerPoint
4 13 (1.08%) MS Visio
5 3 (0.25%) Photoshop
5 3 (0.25%) Spreadsheet
Business Applications
1 34 (2.84%) Dynamics CRM
2 15 (1.25%) NEC Housing
3 13 (1.08%) Dynamics AX
3 13 (1.08%) Endur
4 12 (1.00%) Dynamics NAV
4 12 (1.00%) NetSuite
5 11 (0.92%) Unit4 Business World
6 10 (0.83%) Visualfiles
7 9 (0.75%) Magento
7 9 (0.75%) Shopify
8 8 (0.67%) Elite 3E
9 6 (0.50%) SAP HR
9 6 (0.50%) SAP Payroll
9 6 (0.50%) SAP S/4HANA
10 5 (0.42%) Fidessa
10 5 (0.42%) SAP ERP
11 4 (0.33%) Dynamics GP
11 4 (0.33%) Exchequer
11 4 (0.33%) Primavera
11 4 (0.33%) SAP Business One
Cloud Services
1 323 (26.94%) Microsoft 365
2 218 (18.18%) Azure
3 113 (9.42%) Entra ID
4 106 (8.84%) Power Platform
5 56 (4.67%) Dynamics 365
6 50 (4.17%) OneDrive
7 44 (3.67%) SaaS
8 29 (2.42%) AWS
9 25 (2.09%) Power Automate
10 20 (1.67%) Azure DevOps
10 20 (1.67%) Google Workspace
11 13 (1.08%) PowerApps
12 12 (1.00%) dbt
12 12 (1.00%) PaaS
13 11 (0.92%) Boomi
13 11 (0.92%) IaaS
13 11 (0.92%) iPaaS
13 11 (0.92%) Workato
14 9 (0.75%) ClickUp
15 6 (0.50%) Microsoft Copilot
Communications & Networking
1 66 (5.50%) DNS
2 62 (5.17%) DHCP
3 56 (4.67%) VPN
4 44 (3.67%) Firewall
5 34 (2.84%) TCP/IP
6 26 (2.17%) WAN
7 19 (1.58%) Wi-Fi
8 18 (1.50%) Broadband
8 18 (1.50%) LAN
9 17 (1.42%) VLAN
10 16 (1.33%) VoIP
11 14 (1.17%) Unified Communications
12 13 (1.08%) Wireless
13 12 (1.00%) WebEx
13 12 (1.00%) WinSCP
14 11 (0.92%) Remote Desktop
14 11 (0.92%) Skype
15 9 (0.75%) 4G
16 7 (0.58%) Network Security
16 7 (0.58%) SD-WAN
Database & Business Intelligence
1 83 (6.92%) SQL Server
2 80 (6.67%) Power BI
3 28 (2.34%) Relational Database
4 16 (1.33%) SQL Server Integration Services
5 15 (1.25%) Metabase
6 14 (1.17%) Crystal Reports
7 13 (1.08%) Oracle Reports
8 12 (1.00%) Data Warehouse
8 12 (1.00%) SQL Server Reporting Services
9 8 (0.67%) PostgreSQL
10 7 (0.58%) BusinessObjects
10 7 (0.58%) Power Query
11 5 (0.42%) SAP BW
12 4 (0.33%) DB2
12 4 (0.33%) MySQL
13 3 (0.25%) Azure SQL Database
Development Applications
1 71 (5.92%) JIRA
2 16 (1.33%) Git
3 15 (1.25%) Visual Studio
4 4 (0.33%) LabVIEW
5 2 (0.17%) Rational Rhapsody
6 1 (0.083%) Bitbucket
6 1 (0.083%) SQL Server Management Studio (SSMS)
General
1 381 (31.78%) Social Skills
2 205 (17.10%) Finance
3 159 (13.26%) Analytical Skills
4 80 (6.67%) Manufacturing
5 76 (6.34%) Legal
6 70 (5.84%) Law
6 70 (5.84%) Retail
7 56 (4.67%) Organisational Skills
8 41 (3.42%) Documentation Skills
9 38 (3.17%) Telecoms
10 19 (1.58%) Banking
11 18 (1.50%) Advertising
12 15 (1.25%) Marketing
13 13 (1.08%) Automotive
13 13 (1.08%) Billing
14 11 (0.92%) Local Government
15 9 (0.75%) Back Office
15 9 (0.75%) Financial Institution
16 8 (0.67%) Public Sector
16 8 (0.67%) Social Housing
Libraries, Frameworks & Software Standards
1 29 (2.42%) .NET
2 17 (1.42%) Middleware
3 16 (1.33%) Web Services
4 11 (0.92%) REST
5 9 (0.75%) CSS
5 9 (0.75%) HTML
6 8 (0.67%) FIX Protocol
6 8 (0.67%) SOAP
7 7 (0.58%) EDI
8 4 (0.33%) Elastic Stack
8 4 (0.33%) JSON
9 3 (0.25%) Kafka
9 3 (0.25%) Oracle Fusion
10 2 (0.17%) 802.1X
11 1 (0.083%) SAP CAF
11 1 (0.083%) Software Packaging
11 1 (0.083%) XML
Miscellaneous
1 80 (6.67%) Onboarding
2 60 (5.00%) Driving Licence
3 49 (4.09%) Video Conferencing
4 47 (3.92%) Management Information System
5 21 (1.75%) Analytical Mindset
6 18 (1.50%) Enterprise Software
7 17 (1.42%) NHS
7 17 (1.42%) Self-Motivation
8 15 (1.25%) Product Ownership
9 14 (1.17%) Renewable Energy
10 13 (1.08%) Client/Server
11 11 (0.92%) Low-Code
12 8 (0.67%) EPoS
12 8 (0.67%) iPhone
12 8 (0.67%) Mobile App
13 7 (0.58%) Hybrid Cloud
13 7 (0.58%) IoT
14 5 (0.42%) Housing Association
14 5 (0.42%) iSeries
14 5 (0.42%) Reference Data
Operating Systems
1 356 (29.69%) Windows
2 93 (7.76%) Windows 10
3 86 (7.17%) Windows Server
4 37 (3.09%) Linux
5 35 (2.92%) Android
6 29 (2.42%) Mac OS
7 25 (2.09%) Apple iOS
8 7 (0.58%) Unix
9 5 (0.42%) Windows Server 2016
10 4 (0.33%) Windows Server 2012
10 4 (0.33%) Windows Server 2019
11 3 (0.25%) Solaris
11 3 (0.25%) Ubuntu
12 1 (0.083%) Windows 7
12 1 (0.083%) Windows Server 2008
Processes & Methodologies
1 295 (24.60%) Problem-Solving
2 214 (17.85%) ITIL
3 201 (16.76%) Customer Service
4 162 (13.51%) ERP
5 140 (11.68%) Continuous Improvement
6 128 (10.68%) ITSM
7 94 (7.84%) Business Intelligence
8 93 (7.76%) Process Improvement
9 81 (6.76%) Service Management
10 80 (6.67%) Change Management
11 62 (5.17%) CRM
12 53 (4.42%) Cybersecurity
13 49 (4.09%) Service Delivery
14 42 (3.50%) Data Analysis
15 40 (3.34%) Data Management
16 38 (3.17%) Mentoring
16 38 (3.17%) Root Cause Analysis
17 35 (2.92%) DevOps
17 35 (2.92%) Incident Management
17 35 (2.92%) Migration
Programming Languages
1 254 (21.18%) SQL
2 42 (3.50%) PowerShell
3 29 (2.42%) T-SQL
4 25 (2.09%) Python
5 23 (1.92%) C#
6 14 (1.17%) VB.NET
7 13 (1.08%) JavaScript
8 11 (0.92%) Java
9 7 (0.58%) PHP
9 7 (0.58%) PL/SQL
10 6 (0.50%) VBA
11 5 (0.42%) ABAP
11 5 (0.42%) Data Analysis Expressions
11 5 (0.42%) Kusto Query Language
12 4 (0.33%) Delphi
12 4 (0.33%) Pascal
13 3 (0.25%) Bash
14 2 (0.17%) Apex Code
14 2 (0.17%) VB
15 1 (0.083%) VBScript
Qualifications
1 139 (11.59%) Degree
2 42 (3.50%) Security Cleared
3 41 (3.42%) A+ Certification
4 39 (3.25%) Microsoft Certification
5 23 (1.92%) SC Cleared
6 15 (1.25%) HND
6 15 (1.25%) Microsoft Certified Professional
7 12 (1.00%) HNC
8 9 (0.75%) DBS Check
9 8 (0.67%) Computer Science Degree
9 8 (0.67%) DV Cleared
10 7 (0.58%) ITIL Foundation Certificate
11 6 (0.50%) MCSA
12 5 (0.42%) MBCS
12 5 (0.42%) MCSE
12 5 (0.42%) SAP Certification
13 4 (0.33%) ITIL Certification
13 4 (0.33%) Network+ Certification
14 3 (0.25%) CCNA
14 3 (0.25%) Cisco Certification
Quality Assurance & Compliance
1 77 (6.42%) SLA
2 18 (1.50%) QA
3 16 (1.33%) ISO/IEC 27001
4 15 (1.25%) Accessibility
5 13 (1.08%) Cyber Essentials
6 10 (0.83%) Data Quality
7 8 (0.67%) GDPR
8 6 (0.50%) Cyber Essentials PLUS
9 4 (0.33%) Actionable Recommendations
10 1 (0.083%) DICOM
10 1 (0.083%) PMO
System Software
1 244 (20.35%) Active Directory
2 24 (2.00%) VMware Infrastructure
3 16 (1.33%) Hyper-V
4 9 (0.75%) Virtual Desktop
5 6 (0.50%) Virtual Machines
6 5 (0.42%) BitLocker
6 5 (0.42%) XenApp
7 3 (0.25%) Docker
8 1 (0.083%) vSphere
Systems Management
1 80 (6.67%) Microsoft Intune
2 28 (2.34%) SCCM
3 7 (0.58%) Single Sign-On
4 3 (0.25%) Grafana
4 3 (0.25%) Kibana
5 2 (0.17%) Jamf Pro
6 1 (0.083%) AirWatch
6 1 (0.083%) Control-M
6 1 (0.083%) EMC NetWorker
6 1 (0.083%) Kubernetes
6 1 (0.083%) Prometheus
6 1 (0.083%) Symantec Endpoint Protection
6 1 (0.083%) Terraform
Vendors
1 406 (33.86%) Microsoft
2 56 (4.67%) ServiceNow
3 34 (2.84%) VMware
4 32 (2.67%) Oracle
5 29 (2.42%) SAP
6 23 (1.92%) Google
7 19 (1.58%) Adobe
8 15 (1.25%) Freshdesk
8 15 (1.25%) iManage
9 14 (1.17%) Northgate
10 13 (1.08%) Apple
11 12 (1.00%) Citrix
11 12 (1.00%) Nintex
12 11 (0.92%) Cisco
12 11 (0.92%) ConnectWise
12 11 (0.92%) HubSpot
13 10 (0.83%) SolarWinds
14 9 (0.75%) Intapp
14 9 (0.75%) Sage
14 9 (0.75%) Salesforce