Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,000 per year, according to job vacancies posted during the 6 months leading to 10 October 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
10 Oct 2026
Same period 2025 Same period 2024
Rank 163 129 191
Rank change year-on-year -34 +62 -22
Permanent jobs requiring a Support Analyst 1,420 1,185 1,027
As % of all permanent jobs in the UK 1.20% 2.40% 1.41%
As % of the Job Titles category 1.30% 2.67% 1.48%
Number of salaries quoted 1,137 995 599
10th Percentile £26,250 £25,875 £25,250
25th Percentile £29,000 £28,000 £30,000
Median annual salary (50th Percentile) £34,000 £33,000 £35,500
Median % change year-on-year +3.03% -7.04% -1.39%
75th Percentile £42,500 £41,000 £47,500
90th Percentile £52,500 £53,750 £67,500
UK excluding London median annual salary £31,000 £31,000 £32,500
% change year-on-year - -4.62% -

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 109,405 44,412 69,302
% of permanent jobs with a recognized job title 92.66% 89.84% 95.38%
Number of salaries quoted 74,287 25,750 39,695
10th Percentile £30,000 £28,000 £31,250
25th Percentile £40,750 £35,500 £41,250
Median annual salary (50th Percentile) £58,396 £53,688 £55,000
Median % change year-on-year +8.77% -2.39% -8.33%
75th Percentile £76,250 £73,750 £75,000
90th Percentile £98,750 £95,000 £95,000
UK excluding London median annual salary £55,000 £46,000 £50,000
% change year-on-year +19.57% -8.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 10 October 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 10 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -27 1,271 £34,000 +3.03% 234
UK excluding London -3 1,168 £31,000 - 126
Work from Home -9 328 £37,500 +15.38% 71
South East +5 317 £32,500 -1.89% 29
North of England +36 294 £32,125 +3.63% 33
London -59 237 £44,615 -0.86% 112
North West +68 164 £32,250 +13.16% 23
Midlands -51 155 £35,000 +16.67% 22
East of England -1 150 £30,000 +9.09% 11
Yorkshire -5 119 £34,000 +21.43% 8
South West -63 118 £31,000 -9.49% 17
East Midlands -26 106 £35,000 +18.64% 13
Northern Ireland -26 67 £40,000 -20.00% 2
West Midlands -76 49 £34,500 +4.55% 9
Scotland +10 43 £30,000 -14.29% 6
Wales -70 24 £35,000 +16.67% 6
North East -84 11 £30,000 -9.77% 2

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 10 October 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 490 (34.51%) Microsoft
2 475 (33.45%) Problem-Solving
3 421 (29.65%) Windows
4 414 (29.15%) Microsoft 365
5 308 (21.69%) ITIL
6 288 (20.28%) Customer Service
7 286 (20.14%) Active Directory
8 267 (18.80%) Continuous Improvement
9 247 (17.39%) SQL
10 216 (15.21%) ITSM
11 208 (14.65%) Azure
12 195 (13.73%) Service Management
13 160 (11.27%) Degree
14 140 (9.86%) ERP
15 138 (9.72%) Entra ID
16 133 (9.37%) SharePoint
17 130 (9.15%) Windows Server
18 127 (8.94%) Project Delivery
19 125 (8.80%) Microsoft Office
20 124 (8.73%) Change Management
21 110 (7.75%) Microsoft Intune
22 108 (7.61%) Root Cause Analysis
23 100 (7.04%) Stakeholder Engagement
23 100 (7.04%) User Experience
24 95 (6.69%) DNS
25 91 (6.41%) Microsoft Exchange
26 90 (6.34%) Collaborative Working
27 87 (6.13%) DHCP
28 86 (6.06%) SaaS
29 82 (5.77%) Logistics

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 133 (9.37%) SharePoint
2 91 (6.41%) Microsoft Exchange
3 22 (1.55%) IIS
4 14 (0.99%) Confluence
5 8 (0.56%) Skype for Business
6 4 (0.28%) Office Communications Server
7 3 (0.21%) SAS
8 2 (0.14%) Tomcat
9 1 (0.070%) Blackberry Enterprise Server
9 1 (0.070%) Exchange Server 2013
Applications
1 125 (8.80%) Microsoft Office
2 59 (4.15%) Microsoft Excel
3 19 (1.34%) Microsoft PowerPoint
4 2 (0.14%) Photoshop
4 2 (0.14%) Siemens NX
5 1 (0.070%) Revit
5 1 (0.070%) Windchill
Business Applications
1 17 (1.20%) iTrent
2 15 (1.06%) Dynamics CRM
3 14 (0.99%) NetSuite
3 14 (0.99%) Oracle Retail
4 11 (0.77%) Visualfiles
5 8 (0.56%) Dynamics NAV
5 8 (0.56%) Oracle EBS
5 8 (0.56%) Oracle Financials
6 7 (0.49%) Dynamics AX
6 7 (0.49%) Fidessa
7 6 (0.42%) Infor M3
7 6 (0.42%) NEC Housing
8 5 (0.35%) SAP Business One
8 5 (0.35%) Unit4 Business World
9 4 (0.28%) Oracle Applications
9 4 (0.28%) Oracle EBS R12
9 4 (0.28%) Oracle Procure-to-Pay
9 4 (0.28%) Oracle Receivables
9 4 (0.28%) Payment Gateway
9 4 (0.28%) Shopify
Cloud Services
1 414 (29.15%) Microsoft 365
2 208 (14.65%) Azure
3 138 (9.72%) Entra ID
4 86 (6.06%) SaaS
5 64 (4.51%) Power Platform
6 63 (4.44%) Dynamics 365
7 61 (4.30%) OneDrive
8 19 (1.34%) PowerApps
9 17 (1.20%) Power Automate
10 14 (0.99%) Google Workspace
11 13 (0.92%) Microsoft Copilot
12 12 (0.85%) Azure DevOps
12 12 (0.85%) BigCommerce
13 11 (0.77%) AWS
14 9 (0.63%) Mimecast
15 6 (0.42%) GitHub
15 6 (0.42%) Slack
16 5 (0.35%) GCP
17 4 (0.28%) OCI
18 3 (0.21%) ChatGPT
Communications & Networking
1 95 (6.69%) DNS
2 87 (6.13%) DHCP
3 67 (4.72%) TCP/IP
4 52 (3.66%) Firewall
5 49 (3.45%) VPN
6 45 (3.17%) WAN
7 44 (3.10%) Wi-Fi
8 35 (2.46%) LAN
9 23 (1.62%) Unified Communications
10 19 (1.34%) VLAN
11 17 (1.20%) VoIP
12 14 (0.99%) Wireless
13 11 (0.77%) Broadband
13 11 (0.77%) SD-WAN
13 11 (0.77%) WebEx
14 10 (0.70%) 4G
14 10 (0.70%) FIX Connectivity
15 8 (0.56%) Skype
16 6 (0.42%) MPLS
16 6 (0.42%) Structured Cabling
Database & Business Intelligence
1 61 (4.30%) SQL Server
2 43 (3.03%) Power BI
3 21 (1.48%) Crystal Reports
4 6 (0.42%) Relational Database
4 6 (0.42%) SQL Server Reporting Services
5 4 (0.28%) Data Warehouse
5 4 (0.28%) MySQL
5 4 (0.28%) Oracle Database
5 4 (0.28%) Oracle Reports
5 4 (0.28%) Qlik Sense
5 4 (0.28%) SQL Server Integration Services
5 4 (0.28%) Tableau
6 3 (0.21%) Power Query
7 2 (0.14%) BusinessObjects
8 1 (0.070%) PostgreSQL
8 1 (0.070%) SQL Server Analysis Services
Development Applications
1 52 (3.66%) JIRA
2 4 (0.28%) Eclipse
2 4 (0.28%) Oracle Forms
2 4 (0.28%) Toad
3 3 (0.21%) Git
4 2 (0.14%) Hudson
General
1 558 (39.30%) Social Skills
2 237 (16.69%) Analytical Skills
3 199 (14.01%) Finance
4 94 (6.62%) Organisational Skills
5 91 (6.41%) Law
6 69 (4.86%) Manufacturing
7 66 (4.65%) Retail
8 63 (4.44%) Legal
9 61 (4.30%) Presentation Skills
10 34 (2.39%) Banking
11 32 (2.25%) Documentation Skills
12 20 (1.41%) Public Sector
13 18 (1.27%) Advertising
14 15 (1.06%) Automotive
15 11 (0.77%) Front Office
15 11 (0.77%) Inclusion and Diversity
16 9 (0.63%) Investment Banking
17 8 (0.56%) Telecoms
18 7 (0.49%) Legal Technology
18 7 (0.49%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 30 (2.11%) XML
2 22 (1.55%) .NET
3 21 (1.48%) FIX Protocol
4 19 (1.34%) HTML
4 19 (1.34%) Web Services
5 16 (1.13%) CSS
6 14 (0.99%) REST
7 12 (0.85%) .NET Framework
7 12 (0.85%) SOAP
8 8 (0.56%) JSON
9 6 (0.42%) EDI
10 4 (0.28%) Oracle Fusion
10 4 (0.28%) WSDL
10 4 (0.28%) XSD
10 4 (0.28%) XSLT
11 3 (0.21%) ASP.NET Web Forms
11 3 (0.21%) WinForms
12 2 (0.14%) Elastic Stack
12 2 (0.14%) Kafka
12 2 (0.14%) Middleware
Miscellaneous
1 81 (5.70%) Onboarding
2 69 (4.86%) Driving Licence
3 49 (3.45%) Management Information System
4 35 (2.46%) Self-Motivation
5 27 (1.90%) Video Conferencing
6 18 (1.27%) Analytical Mindset
6 18 (1.27%) Enterprise Software
7 17 (1.20%) FMCG
8 16 (1.13%) Client/Server
9 13 (0.92%) iPhone
10 12 (0.85%) Mobile App
11 11 (0.77%) CMDB
12 10 (0.70%) iPad
13 9 (0.63%) Fixed Income
14 8 (0.56%) Data Structures
15 7 (0.49%) Equities
16 6 (0.42%) Data Centre
16 6 (0.42%) Hedge funds
16 6 (0.42%) Linux Command Line
16 6 (0.42%) NHS
Operating Systems
1 421 (29.65%) Windows
2 130 (9.15%) Windows Server
3 77 (5.42%) Windows 10
4 49 (3.45%) Linux
5 25 (1.76%) Mac OS
6 22 (1.55%) Apple iOS
7 21 (1.48%) Android
8 16 (1.13%) Unix
8 16 (1.13%) Windows Server 2019
9 6 (0.42%) CentOS
9 6 (0.42%) Rocky
9 6 (0.42%) Ubuntu
10 5 (0.35%) Solaris
11 4 (0.28%) Windows Server 2016
12 1 (0.070%) Windows 7
Processes & Methodologies
1 475 (33.45%) Problem-Solving
2 308 (21.69%) ITIL
3 288 (20.28%) Customer Service
4 267 (18.80%) Continuous Improvement
5 216 (15.21%) ITSM
6 195 (13.73%) Service Management
7 140 (9.86%) ERP
8 127 (8.94%) Project Delivery
9 124 (8.73%) Change Management
10 108 (7.61%) Root Cause Analysis
11 100 (7.04%) Stakeholder Engagement
11 100 (7.04%) User Experience
12 90 (6.34%) Collaborative Working
13 82 (5.77%) Logistics
13 82 (5.77%) Problem Management
14 79 (5.56%) Release Management
15 76 (5.35%) Service Delivery
16 72 (5.07%) Decision-Making
16 72 (5.07%) Process Improvement
17 69 (4.86%) Risk Management
Programming Languages
1 247 (17.39%) SQL
2 71 (5.00%) PowerShell
3 32 (2.25%) C#
4 27 (1.90%) JavaScript
5 19 (1.34%) Python
6 12 (0.85%) Java
7 11 (0.77%) Bash
8 9 (0.63%) C++
8 9 (0.63%) Ruby
9 7 (0.49%) PL/SQL
10 5 (0.35%) Perl
10 5 (0.35%) T-SQL
11 4 (0.28%) VB
11 4 (0.28%) XPath
12 3 (0.21%) PHP
13 2 (0.14%) Google Apps Script
13 2 (0.14%) Tcl
13 2 (0.14%) VBA
14 1 (0.070%) R
14 1 (0.070%) VB.NET
Qualifications
1 160 (11.27%) Degree
2 63 (4.44%) A+ Certification
3 39 (2.75%) Microsoft Certification
3 39 (2.75%) Security Cleared
4 23 (1.62%) Computer Science Degree
5 15 (1.06%) SC Cleared
6 14 (0.99%) BPSS Clearance
6 14 (0.99%) Network+ Certification
7 10 (0.70%) DBS Check
7 10 (0.70%) ITIL Certification
8 9 (0.63%) ITIL Foundation Certificate
9 8 (0.56%) Microsoft Certified Professional
10 7 (0.49%) AAT
10 7 (0.49%) CCNA
10 7 (0.49%) Cisco Certification
11 4 (0.28%) MCSA
11 4 (0.28%) MCSE
12 3 (0.21%) Azure Certification
12 3 (0.21%) MBCS
Quality Assurance & Compliance
1 50 (3.52%) SLA
2 20 (1.41%) ISO/IEC 27001
3 14 (0.99%) Data Quality
4 12 (0.85%) GDPR
5 9 (0.63%) Cyber Essentials
6 8 (0.56%) QA
7 4 (0.28%) Accessibility
8 2 (0.14%) PCI DSS
9 1 (0.070%) Cyber Essentials PLUS
System Software
1 286 (20.14%) Active Directory
2 35 (2.46%) Hyper-V
2 35 (2.46%) VMware Infrastructure
3 13 (0.92%) Firmware
4 11 (0.77%) Virtual Desktop
5 3 (0.21%) Microsoft Virtual Server
5 3 (0.21%) Virtual Machines
5 3 (0.21%) Virtual Servers
6 2 (0.14%) vSphere
6 2 (0.14%) XenApp
7 1 (0.070%) BitLocker
Systems Management
1 110 (7.75%) Microsoft Intune
2 13 (0.92%) Systems Management Server (SMS)
3 7 (0.49%) Jamf Pro
4 6 (0.42%) SCCM
5 5 (0.35%) Kibana
6 2 (0.14%) FortiGate
6 2 (0.14%) Grafana
7 1 (0.070%) Autotask
7 1 (0.070%) Cisco CUCM
7 1 (0.070%) Failover Clustering
7 1 (0.070%) Microsoft Clustering
Vendors
1 490 (34.51%) Microsoft
2 74 (5.21%) ServiceNow
3 54 (3.80%) Oracle
4 43 (3.03%) VMware
5 39 (2.75%) SAP
6 34 (2.39%) Cisco
7 19 (1.34%) Apple
8 18 (1.27%) IFS
8 18 (1.27%) iManage
9 15 (1.06%) Salesforce
10 14 (0.99%) Citrix
10 14 (0.99%) Google
10 14 (0.99%) Sage
11 12 (0.85%) Epicor
11 12 (0.85%) IBM
11 12 (0.85%) Meraki
12 10 (0.70%) IBM Sterling
12 10 (0.70%) Polycom
12 10 (0.70%) Starlink
13 9 (0.63%) FIS