Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 28 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
28 Jul 2026
Same period 2025 Same period 2024
Rank 159 130 210
Rank change year-on-year -29 +80 +6
Permanent jobs requiring a Support Analyst 1,314 1,179 1,143
As % of all permanent jobs in the UK 1.29% 2.39% 1.30%
As % of the Job Titles category 1.37% 2.66% 1.37%
Number of salaries quoted 1,073 1,002 844
10th Percentile £26,250 £25,438 £24,000
25th Percentile £30,000 £28,000 £28,125
Median annual salary (50th Percentile) £35,000 £34,750 £35,000
Median % change year-on-year +0.72% -0.71% -
75th Percentile £43,250 £46,250 £46,204
90th Percentile £48,750 £57,500 £62,500
UK excluding London median annual salary £32,500 £32,500 £32,500
% change year-on-year - - +4.84%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 95,905 44,405 83,583
% of permanent jobs with a recognized job title 94.37% 90.07% 94.76%
Number of salaries quoted 65,604 26,372 57,917
10th Percentile £30,000 £28,500 £30,000
25th Percentile £40,000 £37,500 £40,000
Median annual salary (50th Percentile) £55,000 £55,000 £55,000
Median % change year-on-year - - -8.33%
75th Percentile £75,000 £75,000 £71,250
90th Percentile £96,250 £96,250 £90,000
UK excluding London median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -5.87%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 28 July 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 28 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -25 1,194 £35,000 +1.45% 111
UK excluding London +6 1,066 £32,500 - 101
South East +45 303 £34,500 -1.43% 36
Work from Home -2 294 £38,000 +8.57% 40
North of England -2 238 £35,000 +22.81% 28
London -59 226 £42,500 -10.53% 17
Midlands -31 170 £35,000 +7.69% 17
South West -28 143 £32,500 - 8
North West +36 123 £35,000 +6.87% 19
East of England -8 114 £30,000 +1.69% 18
Yorkshire -26 112 £35,000 +22.81% 7
East Midlands -23 94 £35,000 +18.64% 9
Scotland +71 78 £30,000 -30.64% 2
West Midlands -34 76 £37,500 +11.94% 8
Wales -59 16 £35,000 +16.67%
Northern Ireland -65 4 £32,000 -36.00%
North East -67 3 £30,000 -7.69% 3

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 28 July 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 462 (35.16%) Microsoft
2 417 (31.74%) Windows
3 387 (29.45%) Microsoft 365
4 335 (25.49%) Problem-Solving
5 271 (20.62%) Active Directory
6 268 (20.40%) SQL
7 222 (16.89%) Azure
8 200 (15.22%) ITIL
9 191 (14.54%) Continuous Improvement
10 180 (13.70%) Customer Service
11 158 (12.02%) ERP
12 128 (9.74%) Windows Server
13 125 (9.51%) Microsoft Office
14 124 (9.44%) ITSM
15 119 (9.06%) Entra ID
16 112 (8.52%) SharePoint
17 106 (8.07%) Degree
18 100 (7.61%) Service Management
19 86 (6.54%) Microsoft Intune
20 83 (6.32%) Windows 10
21 81 (6.16%) Business Intelligence
21 81 (6.16%) Process Improvement
22 79 (6.01%) Power Platform
23 78 (5.94%) SQL Server
24 77 (5.86%) Microsoft Exchange
25 67 (5.10%) Microsoft Excel
26 62 (4.72%) Change Management
27 61 (4.64%) Incident Management
27 61 (4.64%) OneDrive
27 61 (4.64%) Service Delivery

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 112 (8.52%) SharePoint
2 77 (5.86%) Microsoft Exchange
3 27 (2.05%) IIS
4 12 (0.91%) Skype for Business
5 8 (0.61%) Confluence
6 5 (0.38%) CMS
7 3 (0.23%) SAS
8 2 (0.15%) Tomcat
9 1 (0.076%) Blackberry Enterprise Server
9 1 (0.076%) WebSphere
9 1 (0.076%) WebSphere Application Server
Applications
1 125 (9.51%) Microsoft Office
2 67 (5.10%) Microsoft Excel
3 21 (1.60%) Microsoft PowerPoint
4 3 (0.23%) MS Visio
4 3 (0.23%) Photoshop
5 2 (0.15%) Siemens NX
6 1 (0.076%) Revit
Business Applications
1 20 (1.52%) Dynamics CRM
2 16 (1.22%) Unit4 Business World
3 14 (1.07%) Oracle Retail
3 14 (1.07%) Visualfiles
4 11 (0.84%) Dynamics NAV
4 11 (0.84%) NetSuite
5 10 (0.76%) Oracle Financials
6 9 (0.68%) Dynamics AX
6 9 (0.68%) Elite 3E
7 8 (0.61%) Oracle EBS
8 6 (0.46%) NEC Housing
8 6 (0.46%) Oracle Assets
8 6 (0.46%) Oracle Receivables
8 6 (0.46%) Shopify
9 5 (0.38%) Infor M3
9 5 (0.38%) SAP Business One
10 4 (0.30%) JDE World
10 4 (0.30%) Magento
10 4 (0.30%) Oracle EBS R12
10 4 (0.30%) Oracle Procure-to-Pay
Cloud Services
1 387 (29.45%) Microsoft 365
2 222 (16.89%) Azure
3 119 (9.06%) Entra ID
4 79 (6.01%) Power Platform
5 61 (4.64%) OneDrive
6 60 (4.57%) SaaS
7 56 (4.26%) Dynamics 365
8 22 (1.67%) AWS
8 22 (1.67%) Power Automate
9 21 (1.60%) PowerApps
10 16 (1.22%) Microsoft Copilot
11 11 (0.84%) Boomi
11 11 (0.84%) IaaS
11 11 (0.84%) iPaaS
11 11 (0.84%) PaaS
11 11 (0.84%) Workato
12 10 (0.76%) Azure DevOps
12 10 (0.76%) ClickUp
13 9 (0.68%) Google Workspace
14 8 (0.61%) GCP
Communications & Networking
1 60 (4.57%) DNS
2 55 (4.19%) VPN
3 54 (4.11%) DHCP
4 48 (3.65%) Firewall
5 47 (3.58%) WAN
6 38 (2.89%) TCP/IP
7 35 (2.66%) Wi-Fi
8 32 (2.44%) LAN
9 27 (2.05%) VoIP
10 26 (1.98%) Broadband
11 25 (1.90%) Unified Communications
12 19 (1.45%) VLAN
13 17 (1.29%) 4G
14 15 (1.14%) WebEx
15 12 (0.91%) Skype
16 11 (0.84%) SD-WAN
17 8 (0.61%) Wireless
18 7 (0.53%) Network Security
19 6 (0.46%) MPLS
19 6 (0.46%) Structured Cabling
Database & Business Intelligence
1 78 (5.94%) SQL Server
2 58 (4.41%) Power BI
3 27 (2.05%) Crystal Reports
4 14 (1.07%) Relational Database
5 13 (0.99%) SQL Server Reporting Services
6 12 (0.91%) SQL Server Integration Services
7 8 (0.61%) Data Warehouse
7 8 (0.61%) PostgreSQL
8 7 (0.53%) BusinessObjects
8 7 (0.53%) Metabase
8 7 (0.53%) Power Query
9 5 (0.38%) MySQL
10 4 (0.30%) Db2
10 4 (0.30%) Oracle Reports
11 3 (0.23%) Oracle Database
11 3 (0.23%) SAP BW
12 2 (0.15%) Qlik Sense
12 2 (0.15%) Tableau
13 1 (0.076%) SQL Server Analysis Services
Development Applications
1 53 (4.03%) JIRA
2 7 (0.53%) Visual Studio
3 4 (0.30%) Eclipse
3 4 (0.30%) Git
3 4 (0.30%) Oracle Forms
3 4 (0.30%) Toad
4 1 (0.076%) Rational Rhapsody
4 1 (0.076%) SQL Server Management Studio (SSMS)
General
1 407 (30.97%) Social Skills
2 213 (16.21%) Finance
3 153 (11.64%) Analytical Skills
4 87 (6.62%) Manufacturing
5 80 (6.09%) Legal
6 76 (5.78%) Law
7 66 (5.02%) Retail
8 61 (4.64%) Organisational Skills
9 53 (4.03%) Documentation Skills
10 28 (2.13%) Banking
11 22 (1.67%) Advertising
12 18 (1.37%) Telecoms
13 17 (1.29%) Public Sector
14 11 (0.84%) Front Office
15 10 (0.76%) Automotive
15 10 (0.76%) Inclusion and Diversity
15 10 (0.76%) Legal Technology
16 9 (0.68%) Investment Banking
16 9 (0.68%) Local Government
17 8 (0.61%) International Banking
Libraries, Frameworks & Software Standards
1 30 (2.28%) .NET
1 30 (2.28%) Web Services
2 24 (1.83%) XML
3 22 (1.67%) HTML
4 20 (1.52%) CSS
5 13 (0.99%) REST
6 12 (0.91%) .NET Framework
7 11 (0.84%) FIX Protocol
8 10 (0.76%) Middleware
8 10 (0.76%) SOAP
9 5 (0.38%) EDI
10 4 (0.30%) Elastic Stack
11 3 (0.23%) JSON
11 3 (0.23%) Kafka
12 2 (0.15%) 802.1X
13 1 (0.076%) SAP CAF
13 1 (0.076%) XSL
Miscellaneous
1 67 (5.10%) Onboarding
2 61 (4.64%) Driving Licence
3 33 (2.51%) Self-Motivation
3 33 (2.51%) Video Conferencing
4 26 (1.98%) Analytical Mindset
5 25 (1.90%) Management Information System
6 22 (1.67%) Client/Server
7 11 (0.84%) Hybrid Cloud
7 11 (0.84%) NHS
8 9 (0.68%) Fixed Income
9 8 (0.61%) Data Structures
9 8 (0.61%) Enterprise Software
10 7 (0.53%) CMDB
10 7 (0.53%) Housing Association
10 7 (0.53%) Low-Code
11 6 (0.46%) Data Centre
11 6 (0.46%) Manufacturing Execution System
11 6 (0.46%) Operational Technology
11 6 (0.46%) Product Ownership
12 5 (0.38%) Legacy Systems
Operating Systems
1 417 (31.74%) Windows
2 128 (9.74%) Windows Server
3 83 (6.32%) Windows 10
4 43 (3.27%) Linux
5 38 (2.89%) Android
6 30 (2.28%) Mac OS
7 17 (1.29%) Windows Server 2019
8 14 (1.07%) Apple iOS
9 4 (0.30%) Unix
10 3 (0.23%) Windows Server 2012
Processes & Methodologies
1 335 (25.49%) Problem-Solving
2 200 (15.22%) ITIL
3 191 (14.54%) Continuous Improvement
4 180 (13.70%) Customer Service
5 158 (12.02%) ERP
6 124 (9.44%) ITSM
7 100 (7.61%) Service Management
8 81 (6.16%) Business Intelligence
8 81 (6.16%) Process Improvement
9 62 (4.72%) Change Management
10 61 (4.64%) Incident Management
10 61 (4.64%) Service Delivery
11 54 (4.11%) CRM
12 50 (3.81%) Cybersecurity
12 50 (3.81%) Stakeholder Engagement
13 49 (3.73%) Root Cause Analysis
14 46 (3.50%) Project Delivery
15 37 (2.82%) Data Management
15 37 (2.82%) Workflow
16 36 (2.74%) User Acceptance Testing
Programming Languages
1 268 (20.40%) SQL
2 46 (3.50%) PowerShell
3 35 (2.66%) C#
4 27 (2.05%) JavaScript
5 12 (0.91%) PL/SQL
5 12 (0.91%) T-SQL
6 11 (0.84%) Python
7 9 (0.68%) C++
8 8 (0.61%) Java
8 8 (0.61%) PHP
9 5 (0.38%) VB.NET
10 4 (0.30%) Delphi
10 4 (0.30%) Pascal
11 3 (0.23%) ABAP
11 3 (0.23%) VBA
12 2 (0.15%) Tcl
12 2 (0.15%) VB
Qualifications
1 106 (8.07%) Degree
2 43 (3.27%) Security Cleared
3 42 (3.20%) A+ Certification
4 37 (2.82%) Microsoft Certification
5 23 (1.75%) SC Cleared
6 13 (0.99%) Microsoft Certified Professional
7 11 (0.84%) ITIL Foundation Certificate
8 8 (0.61%) Computer Science Degree
9 7 (0.53%) CCNA
9 7 (0.53%) Cisco Certification
10 6 (0.46%) MBCS
10 6 (0.46%) Network+ Certification
11 5 (0.38%) AAT
11 5 (0.38%) HNC
12 4 (0.30%) DV Cleared
12 4 (0.30%) ITIL Certification
13 3 (0.23%) Azure Certification
13 3 (0.23%) BPSS Clearance
13 3 (0.23%) HND
13 3 (0.23%) SAP Certification
Quality Assurance & Compliance
1 50 (3.81%) SLA
2 21 (1.60%) ISO/IEC 27001
3 18 (1.37%) Cyber Essentials
4 16 (1.22%) Data Quality
5 8 (0.61%) GDPR
5 8 (0.61%) QA
6 7 (0.53%) Accessibility
6 7 (0.53%) Cyber Essentials PLUS
7 3 (0.23%) Actionable Recommendations
8 2 (0.15%) PCI DSS
9 1 (0.076%) DICOM
9 1 (0.076%) PMO
System Software
1 271 (20.62%) Active Directory
2 28 (2.13%) Hyper-V
3 24 (1.83%) VMware Infrastructure
4 11 (0.84%) Virtual Desktop
5 7 (0.53%) Firmware
6 6 (0.46%) BitLocker
7 5 (0.38%) XenApp
8 3 (0.23%) Docker
8 3 (0.23%) Microsoft Virtual Server
8 3 (0.23%) Virtual Machines
8 3 (0.23%) Virtual Servers
9 1 (0.076%) vSphere
Systems Management
1 86 (6.54%) Microsoft Intune
2 21 (1.60%) SCCM
3 7 (0.53%) Single Sign-On
3 7 (0.53%) Systems Management Server (SMS)
4 6 (0.46%) Kibana
5 3 (0.23%) Jamf Pro
6 2 (0.15%) FortiGate
6 2 (0.15%) Grafana
7 1 (0.076%) Autotask
7 1 (0.076%) Cisco CUCM
7 1 (0.076%) Failover Clustering
7 1 (0.076%) Microsoft Clustering
7 1 (0.076%) Terraform
Vendors
1 462 (35.16%) Microsoft
2 58 (4.41%) ServiceNow
3 35 (2.66%) Oracle
4 32 (2.44%) VMware
5 28 (2.13%) iManage
6 21 (1.60%) Apple
6 21 (1.60%) Cisco
7 19 (1.45%) Citrix
8 18 (1.37%) SAP
9 17 (1.29%) Starlink
10 16 (1.22%) IFS
11 14 (1.07%) Epicor
11 14 (1.07%) Salesforce
12 12 (0.91%) Aderant
12 12 (0.91%) Google
12 12 (0.91%) IBM
12 12 (0.91%) Intapp
12 12 (0.91%) Sage
13 11 (0.84%) Polycom
13 11 (0.84%) SolarWinds