Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 15 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
15 Jul 2026
Same period 2025 Same period 2024
Rank 156 133 204
Rank change year-on-year -23 +71 +19
Permanent jobs requiring a Support Analyst 1,291 1,145 1,383
As % of all permanent jobs in the UK 1.31% 2.33% 1.37%
As % of the Job Titles category 1.39% 2.59% 1.44%
Number of salaries quoted 1,044 970 1,050
10th Percentile £26,221 £25,431 £24,000
25th Percentile £30,000 £28,000 £27,750
Median annual salary (50th Percentile) £35,000 £34,500 £35,000
Median % change year-on-year +1.45% -1.43% -
75th Percentile £42,500 £46,250 £47,000
90th Percentile £48,750 £57,500 £58,875
UK excluding London median annual salary £32,500 £32,500 £32,000
% change year-on-year - +1.56% +3.23%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,080 44,133 95,805
% of permanent jobs with a recognized job title 94.21% 89.80% 94.72%
Number of salaries quoted 63,762 26,055 68,461
10th Percentile £30,000 £28,750 £29,000
25th Percentile £40,000 £37,750 £38,750
Median annual salary (50th Percentile) £55,000 £55,000 £52,500
Median % change year-on-year - +4.76% -12.50%
75th Percentile £75,000 £75,000 £70,000
90th Percentile £95,000 £97,500 £90,000
UK excluding London median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -5.12%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 15 July 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 15 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -21 1,163 £35,000 +1.45% 111
UK excluding London +16 1,050 £32,500 - 99
South East +38 308 £33,750 -3.57% 29
Work from Home +3 285 £37,500 +7.14% 45
North of England 0 228 £35,000 +19.66% 26
London -67 216 £42,500 -10.53% 31
Midlands -26 159 £35,000 +12.90% 21
South West -28 144 £32,500 +0.29% 11
Yorkshire -12 119 £35,000 +22.81% 4
North West +18 108 £37,500 +13.64% 19
East of England -15 108 £30,000 +1.69% 12
East Midlands -19 86 £35,000 +18.64% 11
Scotland +80 85 £30,000 -30.64% 3
West Midlands -43 73 £37,500 +11.94% 10
Wales -50 16 £35,000 +16.67%
Northern Ireland -56 2 £32,000 -36.00% 4
North East -78 1 £43,500 +26.09% 4

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 15 July 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 466 (36.10%) Microsoft
2 409 (31.68%) Windows
3 390 (30.21%) Microsoft 365
4 317 (24.55%) Problem-Solving
5 275 (21.30%) Active Directory
6 269 (20.84%) SQL
7 230 (17.82%) Azure
8 197 (15.26%) ITIL
9 183 (14.18%) Customer Service
10 181 (14.02%) Continuous Improvement
11 157 (12.16%) ERP
12 129 (9.99%) Microsoft Office
13 125 (9.68%) Windows Server
14 124 (9.60%) ITSM
15 122 (9.45%) Entra ID
16 116 (8.99%) Degree
17 113 (8.75%) SharePoint
18 97 (7.51%) Service Management
19 91 (7.05%) Process Improvement
20 90 (6.97%) Windows 10
21 87 (6.74%) Power Platform
22 84 (6.51%) Business Intelligence
22 84 (6.51%) Microsoft Exchange
22 84 (6.51%) Microsoft Intune
23 83 (6.43%) SQL Server
24 67 (5.19%) Microsoft Excel
25 65 (5.03%) Power BI
26 64 (4.96%) Change Management
26 64 (4.96%) DNS
27 63 (4.88%) Incident Management

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 113 (8.75%) SharePoint
2 84 (6.51%) Microsoft Exchange
3 28 (2.17%) IIS
4 11 (0.85%) Confluence
4 11 (0.85%) Skype for Business
5 5 (0.39%) CMS
6 3 (0.23%) SAS
7 2 (0.15%) Tomcat
7 2 (0.15%) WebSphere
7 2 (0.15%) WebSphere Application Server
Applications
1 129 (9.99%) Microsoft Office
2 67 (5.19%) Microsoft Excel
3 19 (1.47%) Microsoft PowerPoint
4 6 (0.46%) MS Visio
5 3 (0.23%) Photoshop
6 2 (0.15%) Siemens NX
7 1 (0.077%) Revit
Business Applications
1 20 (1.55%) Dynamics CRM
2 16 (1.24%) Unit4 Business World
3 14 (1.08%) Oracle Retail
4 13 (1.01%) Visualfiles
5 12 (0.93%) Dynamics NAV
6 11 (0.85%) NetSuite
7 10 (0.77%) Dynamics AX
7 10 (0.77%) Elite 3E
7 10 (0.77%) Oracle Financials
8 8 (0.62%) NEC Housing
8 8 (0.62%) Oracle EBS
9 6 (0.46%) Oracle Assets
9 6 (0.46%) Oracle Receivables
10 5 (0.39%) Endur
10 5 (0.39%) Magento
10 5 (0.39%) SAP Business One
10 5 (0.39%) SAP ERP
10 5 (0.39%) Shopify
11 4 (0.31%) Oracle Applications
11 4 (0.31%) Primavera
Cloud Services
1 390 (30.21%) Microsoft 365
2 230 (17.82%) Azure
3 122 (9.45%) Entra ID
4 87 (6.74%) Power Platform
5 62 (4.80%) OneDrive
6 61 (4.73%) SaaS
7 55 (4.26%) Dynamics 365
8 25 (1.94%) Power Automate
9 22 (1.70%) AWS
10 21 (1.63%) PowerApps
11 15 (1.16%) Microsoft Copilot
12 13 (1.01%) Azure DevOps
13 11 (0.85%) Boomi
13 11 (0.85%) IaaS
13 11 (0.85%) iPaaS
13 11 (0.85%) PaaS
13 11 (0.85%) Workato
14 10 (0.77%) ClickUp
15 8 (0.62%) dbt
15 8 (0.62%) GCP
Communications & Networking
1 64 (4.96%) DNS
2 58 (4.49%) DHCP
2 58 (4.49%) VPN
3 46 (3.56%) Firewall
4 40 (3.10%) TCP/IP
5 38 (2.94%) WAN
6 29 (2.25%) Wi-Fi
7 28 (2.17%) Broadband
8 27 (2.09%) VoIP
9 24 (1.86%) LAN
10 20 (1.55%) Unified Communications
11 19 (1.47%) 4G
11 19 (1.47%) VLAN
12 15 (1.16%) WebEx
13 11 (0.85%) Skype
14 8 (0.62%) SD-WAN
15 7 (0.54%) Network Security
15 7 (0.54%) Wireless
16 6 (0.46%) MPLS
16 6 (0.46%) Structured Cabling
Database & Business Intelligence
1 83 (6.43%) SQL Server
2 65 (5.03%) Power BI
3 26 (2.01%) Crystal Reports
4 16 (1.24%) Relational Database
5 14 (1.08%) SQL Server Reporting Services
6 12 (0.93%) SQL Server Integration Services
7 10 (0.77%) Data Warehouse
7 10 (0.77%) Metabase
8 8 (0.62%) PostgreSQL
9 7 (0.54%) BusinessObjects
9 7 (0.54%) Power Query
10 5 (0.39%) MySQL
10 5 (0.39%) SAP BW
11 4 (0.31%) Db2
11 4 (0.31%) Oracle Reports
12 3 (0.23%) Oracle Database
13 2 (0.15%) Azure SQL Database
13 2 (0.15%) Qlik Sense
13 2 (0.15%) Tableau
14 1 (0.077%) SQL Server Analysis Services
Development Applications
1 59 (4.57%) JIRA
2 10 (0.77%) Visual Studio
3 7 (0.54%) Git
4 4 (0.31%) Eclipse
4 4 (0.31%) Oracle Forms
4 4 (0.31%) Toad
5 2 (0.15%) Rational Rhapsody
6 1 (0.077%) SQL Server Management Studio (SSMS)
General
1 394 (30.52%) Social Skills
2 213 (16.50%) Finance
3 140 (10.84%) Analytical Skills
4 90 (6.97%) Manufacturing
5 79 (6.12%) Legal
6 71 (5.50%) Law
7 63 (4.88%) Organisational Skills
7 63 (4.88%) Retail
8 52 (4.03%) Documentation Skills
9 27 (2.09%) Banking
10 23 (1.78%) Advertising
11 18 (1.39%) Telecoms
12 16 (1.24%) Public Sector
13 10 (0.77%) Inclusion and Diversity
13 10 (0.77%) Legal Technology
14 9 (0.70%) Automotive
14 9 (0.70%) Financial Institution
14 9 (0.70%) General Ledger
14 9 (0.70%) Local Government
15 8 (0.62%) Front Office
Libraries, Frameworks & Software Standards
1 32 (2.48%) .NET
2 28 (2.17%) Web Services
3 23 (1.78%) XML
4 19 (1.47%) HTML
5 18 (1.39%) CSS
6 13 (1.01%) Middleware
7 11 (0.85%) REST
8 10 (0.77%) .NET Framework
9 8 (0.62%) FIX Protocol
9 8 (0.62%) SOAP
10 4 (0.31%) EDI
10 4 (0.31%) Elastic Stack
10 4 (0.31%) JSON
11 3 (0.23%) Kafka
12 2 (0.15%) 802.1X
13 1 (0.077%) SAP CAF
13 1 (0.077%) XSL
Miscellaneous
1 72 (5.58%) Onboarding
2 61 (4.73%) Driving Licence
3 34 (2.63%) Video Conferencing
4 31 (2.40%) Management Information System
5 30 (2.32%) Self-Motivation
6 27 (2.09%) Analytical Mindset
7 22 (1.70%) Client/Server
8 13 (1.01%) NHS
9 11 (0.85%) Hybrid Cloud
10 10 (0.77%) Data Structures
10 10 (0.77%) Low-Code
11 8 (0.62%) Enterprise Software
11 8 (0.62%) Housing Association
12 7 (0.54%) Product Ownership
12 7 (0.54%) Renewable Energy
13 6 (0.46%) Data Centre
13 6 (0.46%) Fixed Income
13 6 (0.46%) Manufacturing Execution System
13 6 (0.46%) Operational Technology
14 5 (0.39%) Data Protection Act
Operating Systems
1 409 (31.68%) Windows
2 125 (9.68%) Windows Server
3 90 (6.97%) Windows 10
4 41 (3.18%) Android
5 39 (3.02%) Linux
6 31 (2.40%) Mac OS
7 17 (1.32%) Windows Server 2019
8 14 (1.08%) Apple iOS
9 4 (0.31%) Unix
9 4 (0.31%) Windows Server 2012
10 1 (0.077%) Windows 7
10 1 (0.077%) Windows Server 2008
Processes & Methodologies
1 317 (24.55%) Problem-Solving
2 197 (15.26%) ITIL
3 183 (14.18%) Customer Service
4 181 (14.02%) Continuous Improvement
5 157 (12.16%) ERP
6 124 (9.60%) ITSM
7 97 (7.51%) Service Management
8 91 (7.05%) Process Improvement
9 84 (6.51%) Business Intelligence
10 64 (4.96%) Change Management
11 63 (4.88%) Incident Management
12 57 (4.42%) Service Delivery
13 52 (4.03%) CRM
14 49 (3.80%) Cybersecurity
15 48 (3.72%) Root Cause Analysis
15 48 (3.72%) Stakeholder Engagement
16 40 (3.10%) Data Management
16 40 (3.10%) Project Delivery
16 40 (3.10%) Workflow
17 37 (2.87%) Data Analysis
Programming Languages
1 269 (20.84%) SQL
2 46 (3.56%) PowerShell
3 33 (2.56%) C#
4 23 (1.78%) JavaScript
5 15 (1.16%) T-SQL
6 12 (0.93%) PL/SQL
6 12 (0.93%) Python
7 10 (0.77%) Java
8 7 (0.54%) PHP
9 6 (0.46%) C++
10 5 (0.39%) ABAP
10 5 (0.39%) VB.NET
11 4 (0.31%) Delphi
11 4 (0.31%) Pascal
12 3 (0.23%) VBA
13 2 (0.15%) Tcl
14 1 (0.077%) R
14 1 (0.077%) VB
Qualifications
1 116 (8.99%) Degree
2 47 (3.64%) Security Cleared
3 45 (3.49%) A+ Certification
4 35 (2.71%) Microsoft Certification
5 23 (1.78%) SC Cleared
6 13 (1.01%) Microsoft Certified Professional
7 9 (0.70%) ITIL Foundation Certificate
8 8 (0.62%) Computer Science Degree
9 7 (0.54%) CCNA
9 7 (0.54%) Cisco Certification
10 6 (0.46%) HND
10 6 (0.46%) MBCS
10 6 (0.46%) Network+ Certification
11 5 (0.39%) AAT
11 5 (0.39%) HNC
11 5 (0.39%) SAP Certification
12 4 (0.31%) DV Cleared
13 3 (0.23%) Azure Certification
13 3 (0.23%) BPSS Clearance
13 3 (0.23%) ITIL Certification
Quality Assurance & Compliance
1 62 (4.80%) SLA
2 22 (1.70%) ISO/IEC 27001
3 18 (1.39%) Cyber Essentials
3 18 (1.39%) Data Quality
4 10 (0.77%) Accessibility
4 10 (0.77%) GDPR
5 9 (0.70%) QA
6 7 (0.54%) Cyber Essentials PLUS
7 4 (0.31%) Actionable Recommendations
8 2 (0.15%) PCI DSS
9 1 (0.077%) DICOM
9 1 (0.077%) PMO
System Software
1 275 (21.30%) Active Directory
2 26 (2.01%) Hyper-V
3 23 (1.78%) VMware Infrastructure
4 11 (0.85%) Virtual Desktop
5 7 (0.54%) Firmware
6 6 (0.46%) BitLocker
7 5 (0.39%) XenApp
8 3 (0.23%) Docker
8 3 (0.23%) Microsoft Virtual Server
8 3 (0.23%) Virtual Machines
8 3 (0.23%) Virtual Servers
9 1 (0.077%) vSphere
Systems Management
1 84 (6.51%) Microsoft Intune
2 22 (1.70%) SCCM
3 7 (0.54%) Single Sign-On
4 6 (0.46%) Kibana
4 6 (0.46%) Systems Management Server (SMS)
5 2 (0.15%) Jamf Pro
6 1 (0.077%) Autotask
6 1 (0.077%) Cisco CUCM
6 1 (0.077%) Failover Clustering
6 1 (0.077%) FortiGate
6 1 (0.077%) Grafana
6 1 (0.077%) Microsoft Clustering
6 1 (0.077%) Terraform
Vendors
1 466 (36.10%) Microsoft
2 56 (4.34%) ServiceNow
3 36 (2.79%) Oracle
4 30 (2.32%) VMware
5 28 (2.17%) iManage
6 23 (1.78%) SAP
7 21 (1.63%) Apple
8 20 (1.55%) Cisco
9 19 (1.47%) Starlink
10 18 (1.39%) Citrix
11 15 (1.16%) IFS
12 13 (1.01%) Salesforce
13 12 (0.93%) Epicor
13 12 (0.93%) Freshdesk
13 12 (0.93%) IBM
13 12 (0.93%) SolarWinds
14 11 (0.85%) Aderant
14 11 (0.85%) Intapp
14 11 (0.85%) Sage
15 10 (0.77%) IBM Sterling