Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 31 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
31 May 2026
Same period 2025 Same period 2024
Rank 158 159 196
Rank change year-on-year +1 +37 +56
Permanent jobs requiring a Support Analyst 1,191 938 1,464
As % of all permanent jobs in the UK 1.28% 2.14% 1.45%
As % of the Job Titles category 1.37% 2.40% 1.53%
Number of salaries quoted 926 787 1,145
10th Percentile £26,250 £25,000 £24,600
25th Percentile £30,000 £28,000 £27,500
Median annual salary (50th Percentile) £35,000 £35,000 £35,000
Median % change year-on-year - - +2.94%
75th Percentile £42,500 £47,500 £47,500
90th Percentile £50,000 £57,500 £60,000
UK excluding London median annual salary £33,000 £32,000 £32,000
% change year-on-year +3.13% - +4.92%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 87,015 39,108 95,689
% of permanent jobs with a recognized job title 93.46% 89.39% 94.75%
Number of salaries quoted 58,017 22,034 69,856
10th Percentile £30,000 £29,625 £28,500
25th Percentile £40,000 £40,000 £38,500
Median annual salary (50th Percentile) £55,000 £57,500 £52,500
Median % change year-on-year -4.35% +9.52% -12.50%
75th Percentile £75,000 £77,500 £70,000
90th Percentile £95,000 £100,000 £90,000
UK excluding London median annual salary £50,000 £50,967 £50,000
% change year-on-year -1.90% +1.93% -6.54%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 31 May 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 31 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -7 1,076 £35,000 +1.45% 72
UK excluding London +31 952 £33,000 +3.13% 71
South East +66 302 £32,500 -7.14% 31
Work from Home +33 248 £38,500 +4.05% 26
London -48 211 £41,000 -13.68% 14
North of England -15 195 £35,000 +22.81% 16
Midlands -14 156 £35,000 +16.67% 10
South West -9 129 £32,500 +8.33% 8
Yorkshire -25 102 £34,000 +19.30% 11
West Midlands -20 93 £35,000 +12.90% 6
North West +20 92 £35,000 +16.67% 5
East of England -24 83 £30,000 -7.69% 4
Scotland +68 79 £32,500 -24.86% 3
East Midlands -16 63 £35,000 +18.64% 4
Wales -37 6 £36,000 +39.13% 1
Northern Ireland -37 2 £32,000 -36.00%
North East -63 1 £43,500 +26.09%

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 31 May 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 414 (34.76%) Microsoft
2 358 (30.06%) Windows
3 337 (28.30%) Microsoft 365
4 263 (22.08%) Problem-Solving
5 245 (20.57%) SQL
6 243 (20.40%) Active Directory
7 209 (17.55%) Azure
8 187 (15.70%) ITIL
9 169 (14.19%) Customer Service
10 144 (12.09%) ERP
11 137 (11.50%) Continuous Improvement
12 119 (9.99%) ITSM
13 118 (9.91%) Degree
14 117 (9.82%) Microsoft Office
15 104 (8.73%) Entra ID
16 100 (8.40%) Windows Server
17 96 (8.06%) Process Improvement
18 91 (7.64%) SharePoint
19 88 (7.39%) Windows 10
20 87 (7.30%) Service Management
21 85 (7.14%) Power Platform
22 82 (6.88%) SQL Server
23 77 (6.47%) Business Intelligence
24 75 (6.30%) Change Management
25 73 (6.13%) Microsoft Exchange
25 73 (6.13%) SLA
26 66 (5.54%) Microsoft Intune
27 64 (5.37%) JIRA
27 64 (5.37%) Power BI
28 63 (5.29%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 91 (7.64%) SharePoint
2 73 (6.13%) Microsoft Exchange
3 25 (2.10%) IIS
4 11 (0.92%) Confluence
4 11 (0.92%) Skype for Business
5 5 (0.42%) CMS
6 3 (0.25%) SAS
6 3 (0.25%) WebSphere
6 3 (0.25%) WebSphere Application Server
7 2 (0.17%) Tomcat
Applications
1 117 (9.82%) Microsoft Office
2 58 (4.87%) Microsoft Excel
3 22 (1.85%) Microsoft PowerPoint
4 12 (1.01%) MS Visio
5 3 (0.25%) Photoshop
Business Applications
1 24 (2.02%) Dynamics CRM
2 18 (1.51%) NEC Housing
3 16 (1.34%) Dynamics NAV
4 15 (1.26%) Unit4 Business World
5 14 (1.18%) Dynamics AX
6 11 (0.92%) Visualfiles
7 10 (0.84%) Elite 3E
8 9 (0.76%) Endur
8 9 (0.76%) Magento
9 8 (0.67%) Shopify
10 5 (0.42%) NetSuite
10 5 (0.42%) Oracle Retail
10 5 (0.42%) SAP Business One
10 5 (0.42%) SAP ERP
11 4 (0.34%) Dynamics GP
11 4 (0.34%) Infor M3
11 4 (0.34%) JDE World
11 4 (0.34%) Primavera
11 4 (0.34%) SAP HR
11 4 (0.34%) SAP Payroll
Cloud Services
1 337 (28.30%) Microsoft 365
2 209 (17.55%) Azure
3 104 (8.73%) Entra ID
4 85 (7.14%) Power Platform
5 50 (4.20%) Dynamics 365
6 48 (4.03%) OneDrive
7 39 (3.27%) SaaS
8 25 (2.10%) AWS
9 23 (1.93%) Power Automate
10 19 (1.60%) Azure DevOps
11 17 (1.43%) PowerApps
12 16 (1.34%) Google Workspace
13 12 (1.01%) Microsoft Copilot
13 12 (1.01%) PaaS
14 11 (0.92%) Boomi
14 11 (0.92%) IaaS
14 11 (0.92%) iPaaS
14 11 (0.92%) Workato
15 10 (0.84%) ClickUp
16 8 (0.67%) dbt
Communications & Networking
1 63 (5.29%) DNS
2 57 (4.79%) DHCP
3 54 (4.53%) VPN
4 42 (3.53%) Firewall
5 35 (2.94%) TCP/IP
6 24 (2.02%) VoIP
6 24 (2.02%) WAN
7 21 (1.76%) Broadband
8 19 (1.60%) Unified Communications
9 18 (1.51%) Wi-Fi
10 15 (1.26%) VLAN
11 13 (1.09%) LAN
12 12 (1.01%) 4G
12 12 (1.01%) WinSCP
13 11 (0.92%) Skype
13 11 (0.92%) WebEx
14 8 (0.67%) Wireless
15 7 (0.59%) Network Security
16 5 (0.42%) SD-WAN
16 5 (0.42%) Structured Cabling
Database & Business Intelligence
1 82 (6.88%) SQL Server
2 64 (5.37%) Power BI
3 24 (2.02%) Relational Database
4 19 (1.60%) Crystal Reports
5 16 (1.34%) SQL Server Integration Services
6 13 (1.09%) SQL Server Reporting Services
7 10 (0.84%) Metabase
7 10 (0.84%) Oracle Reports
8 8 (0.67%) Data Warehouse
8 8 (0.67%) PostgreSQL
9 7 (0.59%) BusinessObjects
9 7 (0.59%) Power Query
10 5 (0.42%) SAP BW
11 4 (0.34%) DB2
11 4 (0.34%) MySQL
12 3 (0.25%) Azure SQL Database
13 1 (0.084%) SQL Server Analysis Services
Development Applications
1 64 (5.37%) JIRA
2 15 (1.26%) Git
3 10 (0.84%) Visual Studio
4 4 (0.34%) LabVIEW
5 2 (0.17%) Eclipse
5 2 (0.17%) Rational Rhapsody
6 1 (0.084%) SQL Server Management Studio (SSMS)
General
1 329 (27.62%) Social Skills
2 190 (15.95%) Finance
3 117 (9.82%) Analytical Skills
4 88 (7.39%) Manufacturing
5 80 (6.72%) Law
6 71 (5.96%) Legal
7 61 (5.12%) Retail
8 54 (4.53%) Organisational Skills
9 47 (3.95%) Documentation Skills
10 30 (2.52%) Telecoms
11 21 (1.76%) Banking
12 16 (1.34%) Advertising
13 12 (1.01%) Billing
14 11 (0.92%) Local Government
15 10 (0.84%) Back Office
15 10 (0.84%) Inclusion and Diversity
16 9 (0.76%) Financial Institution
16 9 (0.76%) Marketing
17 8 (0.67%) International Banking
17 8 (0.67%) Public Sector
Libraries, Frameworks & Software Standards
1 37 (3.11%) .NET
2 22 (1.85%) Web Services
3 17 (1.43%) Middleware
4 12 (1.01%) CSS
4 12 (1.01%) HTML
5 11 (0.92%) REST
6 10 (0.84%) XML
7 8 (0.67%) SOAP
8 5 (0.42%) EDI
8 5 (0.42%) FIX Protocol
9 4 (0.34%) .NET Framework
9 4 (0.34%) Elastic Stack
9 4 (0.34%) JSON
10 3 (0.25%) Kafka
11 2 (0.17%) 802.1X
12 1 (0.084%) SAP CAF
Miscellaneous
1 66 (5.54%) Onboarding
2 50 (4.20%) Driving Licence
3 43 (3.61%) Video Conferencing
4 39 (3.27%) Management Information System
5 20 (1.68%) Analytical Mindset
5 20 (1.68%) Client/Server
6 19 (1.60%) Self-Motivation
7 15 (1.26%) Product Ownership
8 14 (1.18%) NHS
9 12 (1.01%) Renewable Energy
10 10 (0.84%) Low-Code
11 9 (0.76%) EPoS
12 8 (0.67%) Housing Association
12 8 (0.67%) Hybrid Cloud
13 6 (0.50%) Enterprise Software
13 6 (0.50%) IoT
14 5 (0.42%) Data Protection Act
14 5 (0.42%) iPhone
14 5 (0.42%) iSeries
15 4 (0.34%) CCTV
Operating Systems
1 358 (30.06%) Windows
2 100 (8.40%) Windows Server
3 88 (7.39%) Windows 10
4 36 (3.02%) Android
5 26 (2.18%) Linux
6 19 (1.60%) Mac OS
7 16 (1.34%) Apple iOS
8 14 (1.18%) Windows Server 2019
9 4 (0.34%) Windows Server 2012
10 2 (0.17%) Solaris
10 2 (0.17%) Ubuntu
10 2 (0.17%) Unix
10 2 (0.17%) Windows Server 2016
11 1 (0.084%) Windows 7
11 1 (0.084%) Windows Server 2008
Processes & Methodologies
1 263 (22.08%) Problem-Solving
2 187 (15.70%) ITIL
3 169 (14.19%) Customer Service
4 144 (12.09%) ERP
5 137 (11.50%) Continuous Improvement
6 119 (9.99%) ITSM
7 96 (8.06%) Process Improvement
8 87 (7.30%) Service Management
9 77 (6.47%) Business Intelligence
10 75 (6.30%) Change Management
11 47 (3.95%) Service Delivery
12 45 (3.78%) CRM
13 44 (3.69%) Incident Management
14 39 (3.27%) Cybersecurity
15 36 (3.02%) Data Analysis
15 36 (3.02%) Migration
16 34 (2.85%) Computer Science
17 33 (2.77%) Root Cause Analysis
17 33 (2.77%) Workflow
18 32 (2.69%) Data Management
Programming Languages
1 245 (20.57%) SQL
2 44 (3.69%) PowerShell
3 26 (2.18%) C#
4 22 (1.85%) T-SQL
5 18 (1.51%) JavaScript
6 15 (1.26%) Python
7 14 (1.18%) VB.NET
8 11 (0.92%) Java
9 8 (0.67%) PL/SQL
10 7 (0.59%) PHP
11 5 (0.42%) ABAP
12 4 (0.34%) Delphi
12 4 (0.34%) Pascal
13 3 (0.25%) VBA
14 2 (0.17%) Tcl
15 1 (0.084%) R
Qualifications
1 118 (9.91%) Degree
2 49 (4.11%) A+ Certification
3 41 (3.44%) Microsoft Certification
3 41 (3.44%) Security Cleared
4 23 (1.93%) SC Cleared
5 19 (1.60%) Microsoft Certified Professional
6 12 (1.01%) HND
7 9 (0.76%) HNC
8 8 (0.67%) DV Cleared
9 7 (0.59%) Computer Science Degree
10 6 (0.50%) MBCS
10 6 (0.50%) MCSA
11 5 (0.42%) SAP Certification
12 4 (0.34%) DBS Check
12 4 (0.34%) MCSE
13 3 (0.25%) Azure Certification
13 3 (0.25%) BPSS Clearance
13 3 (0.25%) ITIL Certification
13 3 (0.25%) ITIL Foundation Certificate
14 2 (0.17%) Network+ Certification
Quality Assurance & Compliance
1 73 (6.13%) SLA
2 19 (1.60%) ISO/IEC 27001
3 16 (1.34%) Accessibility
3 16 (1.34%) Cyber Essentials
4 14 (1.18%) Data Quality
5 11 (0.92%) QA
6 9 (0.76%) GDPR
7 7 (0.59%) Cyber Essentials PLUS
8 4 (0.34%) Actionable Recommendations
9 1 (0.084%) DICOM
9 1 (0.084%) PCI DSS
9 1 (0.084%) PMO
System Software
1 243 (20.40%) Active Directory
2 22 (1.85%) VMware Infrastructure
3 19 (1.60%) Hyper-V
4 11 (0.92%) Virtual Desktop
5 6 (0.50%) BitLocker
6 5 (0.42%) XenApp
7 4 (0.34%) Virtual Machines
8 3 (0.25%) Docker
8 3 (0.25%) Firmware
8 3 (0.25%) Microsoft Virtual Server
8 3 (0.25%) Virtual Servers
9 1 (0.084%) vSphere
Systems Management
1 66 (5.54%) Microsoft Intune
2 29 (2.43%) SCCM
3 7 (0.59%) Single Sign-On
4 4 (0.34%) Kibana
5 2 (0.17%) Jamf Pro
6 1 (0.084%) Autotask
6 1 (0.084%) FortiGate
6 1 (0.084%) Terraform
Vendors
1 414 (34.76%) Microsoft
2 48 (4.03%) ServiceNow
3 35 (2.94%) Oracle
4 32 (2.69%) VMware
5 27 (2.27%) SAP
6 24 (2.02%) iManage
7 19 (1.60%) Google
8 16 (1.34%) Adobe
8 16 (1.34%) Freshdesk
9 15 (1.26%) Citrix
9 15 (1.26%) Northgate
10 14 (1.18%) Apple
11 12 (1.01%) Nintex
11 12 (1.01%) Starlink
12 11 (0.92%) Cisco
12 11 (0.92%) ConnectWise
12 11 (0.92%) HubSpot
12 11 (0.92%) Intapp
13 10 (0.84%) IBM
13 10 (0.84%) IFS