Support Analyst Jobs

Support Analyst
UK

The median Support Analyst salary in the UK is £34,000 per year, according to job vacancies posted during the 6 months leading to 12 July 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jul 2025
Same period 2024 Same period 2023
Rank 165 203 224
Rank change year-on-year +38 +21 +80
Permanent jobs requiring a Support Analyst 1,141 1,413 1,386
As % of all permanent jobs advertised in the UK 1.90% 1.36% 1.61%
As % of the Job Titles category 2.12% 1.44% 1.76%
Number of salaries quoted 969 1,052 1,098
10th Percentile £25,375 £24,250 £24,175
25th Percentile £28,000 £27,750 £27,500
Median annual salary (50th Percentile) £34,000 £35,000 £35,000
Median % change year-on-year -2.86% - +7.69%
75th Percentile £46,250 £47,500 £47,500
90th Percentile £57,500 £60,000 £65,000
UK excluding London median annual salary £32,500 £32,000 £31,000
% change year-on-year +1.56% +3.23% +3.33%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 53,806 98,156 78,673
% of permanent jobs with a recognized job title 89.55% 94.80% 91.62%
Number of salaries quoted 29,744 68,646 53,875
10th Percentile £27,500 £29,000 £32,500
25th Percentile £37,574 £38,750 £44,109
Median annual salary (50th Percentile) £55,000 £52,500 £60,000
Median % change year-on-year +4.76% -12.50% -
75th Percentile £73,708 £70,000 £80,000
90th Percentile £95,000 £90,000 £100,000
UK excluding London median annual salary £50,000 £50,000 £53,000
% change year-on-year - -5.66% +4.00%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 12 July 2025.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 12 July 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +37 1,071 £34,500 -1.43% 224
UK excluding London +45 832 £32,500 +1.56% 155
London +18 265 £47,500 +5.56% 98
Work from Home +29 262 £35,000 -6.67% 81
North of England +38 206 £30,000 -7.69% 43
South East 0 200 £35,000 +7.69% 35
Midlands +70 180 £30,000 - 21
East of England +52 116 £29,500 -1.67% 17
South West +74 102 £31,953 -4.62% 19
Yorkshire +58 100 £28,500 -12.31% 15
West Midlands +76 98 £33,000 -4.82% 3
North West -31 83 £33,000 +6.45% 23
East Midlands +44 82 £29,500 +3.51% 17
North East +58 23 £35,000 -17.65% 5
Scotland +49 13 £43,250 +30.08% 16
Wales -1 12 £27,938 -8.40% 13
Channel Islands 0 2 £34,000 -
Northern Ireland +39 1 £50,000 +58.73%

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 12 July 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 523 (45.84%) Microsoft
2 517 (45.31%) Social Skills
3 473 (41.45%) Windows
4 406 (35.58%) Problem-Solving
5 376 (32.95%) Microsoft 365
6 332 (29.10%) SQL
7 313 (27.43%) Active Directory
8 284 (24.89%) Customer Service
9 242 (21.21%) ITIL
10 226 (19.81%) Azure
11 196 (17.18%) Microsoft Office
12 188 (16.48%) Finance
12 188 (16.48%) Law
13 157 (13.76%) Analytical Skills
14 149 (13.06%) Degree
15 148 (12.97%) Windows Server
16 133 (11.66%) SharePoint
17 131 (11.48%) ITSM
18 128 (11.22%) Firewall
19 126 (11.04%) ERP
20 123 (10.78%) SLA
21 121 (10.60%) Windows 10
22 117 (10.25%) Microsoft Intune
22 117 (10.25%) DNS
23 114 (9.99%) Microsoft Exchange
24 113 (9.90%) SQL Server
25 104 (9.11%) Incident Management
26 103 (9.03%) Microsoft Excel
27 99 (8.68%) DHCP
28 97 (8.50%) Entra ID

Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 133 (11.66%) SharePoint
2 114 (9.99%) Microsoft Exchange
3 40 (3.51%) Confluence
4 26 (2.28%) IIS
5 13 (1.14%) IBM Domino
6 4 (0.35%) CMS
7 3 (0.26%) Adobe Experience Manager
8 2 (0.18%) Exchange Server 2013
9 1 (0.088%) Alfresco
9 1 (0.088%) Documentum
9 1 (0.088%) Exchange Server 2010
9 1 (0.088%) Office Communications Server
Applications
1 196 (17.18%) Microsoft Office
2 103 (9.03%) Microsoft Excel
3 26 (2.28%) Microsoft PowerPoint
4 3 (0.26%) Adobe Creative Suite
5 2 (0.18%) Acrobat
6 1 (0.088%) Spreadsheet
Business Applications
1 23 (2.02%) SAP S/4HANA
2 20 (1.75%) Dynamics NAV
3 19 (1.67%) Dynamics AX
3 19 (1.67%) SAP HR
3 19 (1.67%) SAP Payroll
4 18 (1.58%) SAP HCM
5 14 (1.23%) Dynamics CRM
6 11 (0.96%) PeopleSoft Financials
7 10 (0.88%) Remedy ITSM
8 6 (0.53%) Fidessa
8 6 (0.53%) SAP ERP
8 6 (0.53%) Temenos T24
9 5 (0.44%) Exchequer
9 5 (0.44%) NetSuite
9 5 (0.44%) SAP EWM
9 5 (0.44%) SAP WM
10 4 (0.35%) Sage 1000
10 4 (0.35%) SAP Business One
11 3 (0.26%) Infor CloudSuite Industrial (formerly SyteLine)
11 3 (0.26%) Oracle EBS
Cloud Services
1 376 (32.95%) Microsoft 365
2 226 (19.81%) Azure
3 97 (8.50%) Entra ID
4 82 (7.19%) Power Platform
5 49 (4.29%) Dynamics 365
6 34 (2.98%) OneDrive
7 20 (1.75%) SaaS
8 19 (1.67%) Power Automate
9 18 (1.58%) AWS
9 18 (1.58%) SuccessFactors
10 12 (1.05%) PowerApps
11 8 (0.70%) Microsoft Copilot
12 6 (0.53%) Azure Data Factory
12 6 (0.53%) Azure Logic Apps
12 6 (0.53%) Azure Monitor
13 5 (0.44%) Boomi
13 5 (0.44%) Nutanix
13 5 (0.44%) Salesforce Commerce Cloud
13 5 (0.44%) SAP Commerce Cloud
14 3 (0.26%) Adobe Analytics
Communications & Networking
1 128 (11.22%) Firewall
2 117 (10.25%) DNS
3 99 (8.68%) DHCP
4 73 (6.40%) VPN
5 67 (5.87%) VoIP
6 60 (5.26%) LAN
7 57 (5.00%) TCP/IP
8 54 (4.73%) WAN
9 34 (2.98%) VLAN
10 24 (2.10%) Wi-Fi
11 23 (2.02%) Cisco IOS
12 22 (1.93%) Wireless
13 12 (1.05%) FTP
14 11 (0.96%) ADSL
15 10 (0.88%) IP Telephony
15 10 (0.88%) Remote Desktop
16 9 (0.79%) Internet
17 8 (0.70%) Kerberos
18 6 (0.53%) Broadband
18 6 (0.53%) WPA
Database & Business Intelligence
1 113 (9.90%) SQL Server
2 64 (5.61%) Power BI
3 28 (2.45%) SQL Server Integration Services
4 27 (2.37%) SQL Server Reporting Services
5 20 (1.75%) Relational Database
6 16 (1.40%) Amazon RDS
7 15 (1.31%) DB2
7 15 (1.31%) MySQL
8 8 (0.70%) Crystal Reports
8 8 (0.70%) Oracle Reports
9 5 (0.44%) BusinessObjects
9 5 (0.44%) EDRMS
9 5 (0.44%) Geospatial Data
9 5 (0.44%) GIS
10 4 (0.35%) FileMaker
10 4 (0.35%) Tableau
11 3 (0.26%) Big Data
11 3 (0.26%) Metadata
12 1 (0.088%) NoSQL
12 1 (0.088%) Power Query
Development Applications
1 76 (6.66%) JIRA
2 9 (0.79%) Git
3 8 (0.70%) Visual Studio
4 6 (0.53%) SQL Server Management Studio (SSMS)
5 1 (0.088%) Eclipse
General
1 517 (45.31%) Social Skills
2 188 (16.48%) Finance
2 188 (16.48%) Law
3 157 (13.76%) Analytical Skills
4 67 (5.87%) Telecoms
5 66 (5.78%) Manufacturing
6 64 (5.61%) Legal
7 60 (5.26%) Organisational Skills
8 48 (4.21%) Marketing
9 46 (4.03%) Retail
10 44 (3.86%) Inclusion and Diversity
11 36 (3.16%) Banking
12 30 (2.63%) Pharmaceutical
13 18 (1.58%) Spanish Language
14 17 (1.49%) Games
15 15 (1.31%) Documentation Skills
16 12 (1.05%) General Ledger
17 11 (0.96%) Advertising
17 11 (0.96%) Public Sector
18 9 (0.79%) Front Office
Libraries, Frameworks & Software Standards
1 41 (3.59%) .NET
2 24 (2.10%) HTML
2 24 (2.10%) XML
3 20 (1.75%) ASP.NET
4 18 (1.58%) SAP Fiori
5 17 (1.49%) FIX Protocol
6 14 (1.23%) EDI
6 14 (1.23%) SOAP
6 14 (1.23%) Web Services
7 13 (1.14%) JSON
7 13 (1.14%) LDAP
7 13 (1.14%) REST
8 9 (0.79%) .NET Framework
8 9 (0.79%) Oracle Fusion
9 8 (0.70%) CSS
10 6 (0.53%) Middleware
10 6 (0.53%) WPF
11 1 (0.088%) Kafka
11 1 (0.088%) OAuth
11 1 (0.088%) X-Windows
Miscellaneous
1 47 (4.12%) Video Conferencing
2 46 (4.03%) Onboarding
3 39 (3.42%) Driving Licence
4 32 (2.80%) Self-Motivation
5 31 (2.72%) Management Information System
6 21 (1.84%) Analytical Mindset
7 18 (1.58%) EPoS
8 16 (1.40%) iPhone
9 11 (0.96%) Data Structures
10 10 (0.88%) iPad
11 9 (0.79%) Derivative
11 9 (0.79%) Fixed Income
11 9 (0.79%) FMCG
12 8 (0.70%) Data Protection Act
12 8 (0.70%) Equities
12 8 (0.70%) Mobile App
12 8 (0.70%) PKI
13 7 (0.61%) Enterprise Software
13 7 (0.61%) iSeries
13 7 (0.61%) Life Science
Operating Systems
1 473 (41.45%) Windows
2 148 (12.97%) Windows Server
3 121 (10.60%) Windows 10
4 90 (7.89%) Linux
5 53 (4.65%) Mac OS
6 39 (3.42%) Windows Server 2019
7 34 (2.98%) Unix
8 26 (2.28%) Apple iOS
9 24 (2.10%) Mac OS X
10 21 (1.84%) Windows Server 2016
11 16 (1.40%) Android
12 9 (0.79%) Windows 7
12 9 (0.79%) Windows Server 2012
13 8 (0.70%) Rocky
14 6 (0.53%) CentOS
15 5 (0.44%) Windows 8
16 4 (0.35%) Ubuntu
17 3 (0.26%) Red Hat Enterprise Linux
18 1 (0.088%) Windows Server 2008
18 1 (0.088%) Windows Vista
Processes & Methodologies
1 406 (35.58%) Problem-Solving
2 284 (24.89%) Customer Service
3 242 (21.21%) ITIL
4 131 (11.48%) ITSM
5 126 (11.04%) ERP
6 104 (9.11%) Incident Management
7 89 (7.80%) Service Delivery
8 81 (7.10%) Time Management
9 76 (6.66%) Change Management
10 73 (6.40%) Service Management
11 72 (6.31%) Cybersecurity
12 68 (5.96%) Business Intelligence
12 68 (5.96%) Continuous Improvement
13 64 (5.61%) Agile
14 63 (5.52%) CRM
15 60 (5.26%) Problem Management
16 57 (5.00%) Mentoring
17 54 (4.73%) Process Improvement
18 49 (4.29%) Root Cause Analysis
19 46 (4.03%) Patch Management
Programming Languages
1 332 (29.10%) SQL
2 57 (5.00%) C#
3 56 (4.91%) PowerShell
4 53 (4.65%) Python
5 27 (2.37%) T-SQL
6 25 (2.19%) VB.NET
7 22 (1.93%) JavaScript
7 22 (1.93%) PL/SQL
8 18 (1.58%) ABAP
9 15 (1.31%) Bash
10 11 (0.96%) Perl
10 11 (0.96%) VB
11 10 (0.88%) Java
12 9 (0.79%) Shell Script
13 7 (0.61%) C-shell
13 7 (0.61%) Korn
14 6 (0.53%) Delphi
15 4 (0.35%) VBA
16 2 (0.18%) PHP
17 1 (0.088%) RPG
Qualifications
1 149 (13.06%) Degree
2 75 (6.57%) A+ Certification
3 67 (5.87%) Microsoft Certification
4 47 (4.12%) Security Cleared
5 43 (3.77%) SC Cleared
6 29 (2.54%) DBS Check
7 20 (1.75%) Computer Science Degree
8 19 (1.67%) MCP
9 14 (1.23%) ITIL Certification
9 14 (1.23%) MCSA
10 13 (1.14%) ITIL Foundation Certificate
11 12 (1.05%) MCSE
12 11 (0.96%) Cisco Certification
12 11 (0.96%) Network+ Certification
13 8 (0.70%) CCNP
14 7 (0.61%) PhD
15 5 (0.44%) BPSS Clearance
16 3 (0.26%) CCNA
16 3 (0.26%) MOS
17 1 (0.088%) CISA
Quality Assurance & Compliance
1 123 (10.78%) SLA
2 29 (2.54%) GDPR
3 12 (1.05%) QA
4 11 (0.96%) Data Quality
5 10 (0.88%) Cyber Essentials
6 9 (0.79%) ISO/IEC 27001
7 7 (0.61%) Accessibility
8 1 (0.088%) Cyber Essentials PLUS
8 1 (0.088%) PCI DSS
8 1 (0.088%) Sarbanes-Oxley
System Software
1 313 (27.43%) Active Directory
2 28 (2.45%) VMware Infrastructure
3 19 (1.67%) Hyper-V
4 16 (1.40%) Firmware
5 14 (1.23%) Virtual Desktop
6 11 (0.96%) BitLocker
7 7 (0.61%) Virtual Servers
8 2 (0.18%) Microsoft Virtual Server
9 1 (0.088%) Terminal Server
9 1 (0.088%) Virtual Machines
9 1 (0.088%) VMware ESXi
9 1 (0.088%) Xen
9 1 (0.088%) XenApp
Systems Management
1 117 (10.25%) Microsoft Intune
2 40 (3.51%) SCCM
3 12 (1.05%) Grafana
4 8 (0.70%) Autotask
4 8 (0.70%) WSUS
5 7 (0.61%) Active Directory Federation Services
6 6 (0.53%) Jamf Pro
7 2 (0.18%) ITRS Geneos
7 2 (0.18%) Nagios
8 1 (0.088%) Graylog
8 1 (0.088%) Norton AntiVirus
Vendors
1 523 (45.84%) Microsoft
2 68 (5.96%) SAP
3 48 (4.21%) VMware
4 47 (4.12%) ServiceNow
5 46 (4.03%) Cisco
5 46 (4.03%) Oracle
6 28 (2.45%) Citrix
7 27 (2.37%) Apple
8 19 (1.67%) HP
8 19 (1.67%) Meraki
9 18 (1.58%) Google
9 18 (1.58%) MobileIron
10 16 (1.40%) Sage
11 15 (1.31%) Intapp
12 13 (1.14%) Atlassian
12 13 (1.14%) Okta
12 13 (1.14%) Reuters
13 11 (0.96%) PeopleSoft
13 11 (0.96%) Salesforce
13 11 (0.96%) Veeam