Period
to 20 November 2018

The median annual salary for a Support Analyst was £32,500 in advertised job vacancies during the 6 months to 20 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK
6 months to
20 Nov 2018
Same period 2017 Same period 2016
Rank 139 124 95
Rank change year-on-year -15 -29 -5
Permanent jobs requiring a Support Analyst 3,974 4,811 5,606
As % of all permanent IT jobs advertised in the UK 2.44% 2.67% 3.00%
As % of the Job Titles category 2.54% 2.79% 3.10%
Number of salaries quoted 3,434 4,132 4,946
UK median annual salary £32,500 £30,133 £31,480
Median salary % change year-on-year +7.86% -4.28% -3.14%
10th Percentile £21,000 £21,000 £21,000
90th Percentile £56,500 £50,000 £50,000
UK excluding London median annual salary £28,000 £27,500 £28,500
% change year-on-year +1.82% -3.51% +1.79%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 156,395 172,660 180,670
% of permanent IT jobs with a recognized job title 95.87% 95.96% 96.59%
Number of salaries quoted 125,950 138,551 151,214
UK median annual salary £50,000 £48,500 £47,500
Median salary % change year-on-year +3.09% +2.11% +5.56%
10th Percentile £27,500 £27,500 £27,000
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +4.94%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Support Analyst over the 6 months to 20 November 2018.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 20 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -12 3,760 £32,500 +4.84% 326
UK excluding London -16 2,248 £28,000 +1.82% 219
London +5 1,673 £40,000 +6.67% 129
South East -9 796 £29,500 +5.36% 59
North of England -4 494 £27,000 - 61
Midlands -17 341 £29,000 +11.54% 27
North West +21 275 £27,500 - 23
East of England -12 255 £30,000 -7.69% 26
West Midlands +13 215 £27,750 +6.73% 13
South West -29 205 £27,500 +3.77% 24
Yorkshire -33 193 £26,000 - 25
East Midlands -33 126 £30,000 +13.21% 14
Scotland -15 83 £29,750 -9.85% 12
Wales -3 53 £26,000 +2.97% 10
North East -1 26 £27,500 -23.61% 13
Northern Ireland +14 14 £21,000 +5.00%
Channel Islands -2 11 £33,500 +3.08%

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 November 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 1,883 (47.38%) Windows
2 1,474 (37.09%) Microsoft
3 1,292 (32.51%) SQL
4 1,166 (29.34%) Active Directory
5 1,010 (25.42%) ITIL
6 941 (23.68%) Finance
7 757 (19.05%) Microsoft Office
8 702 (17.66%) Windows Server
9 678 (17.06%) Problem-Solving
10 644 (16.21%) SQL Server
11 621 (15.63%) Office 365
12 571 (14.37%) Windows 7
13 542 (13.64%) Linux
14 515 (12.96%) Windows 10
15 491 (12.36%) Oracle
16 394 (9.91%) VMware
17 381 (9.59%) Unix
18 373 (9.39%) Citrix
19 368 (9.26%) Analytical Skills
20 341 (8.58%) SLA
21 339 (8.53%) PowerShell
22 306 (7.70%) TCP/IP
23 301 (7.57%) MS Exchange
24 292 (7.35%) Windows Server 2012
25 291 (7.32%) Degree
26 276 (6.95%) Service Management
27 275 (6.92%) Banking
28 270 (6.79%) .NET
29 264 (6.64%) Microsoft Excel
29 264 (6.64%) Windows Server 2008

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 301 (7.57%) MS Exchange
2 186 (4.68%) SharePoint
3 131 (3.30%) IIS
4 90 (2.26%) Exchange Server 2010
5 63 (1.59%) Tomcat
6 54 (1.36%) JBoss
6 54 (1.36%) Skype for Business
7 51 (1.28%) Exchange Server 2013
8 38 (0.96%) BizTalk Server
9 32 (0.81%) Confluence
10 29 (0.73%) WebLogic
11 27 (0.68%) WebSphere
12 26 (0.65%) SharePoint 2013
13 21 (0.53%) GlassFish
14 19 (0.48%) CMS
15 17 (0.43%) Apache
16 16 (0.40%) Elasticsearch
17 15 (0.38%) Blackberry Enterprise Server
17 15 (0.38%) Exchange Server 2007
18 14 (0.35%) SharePoint 2010
Applications
1 757 (19.05%) Microsoft Office
2 264 (6.64%) Microsoft Excel
3 73 (1.84%) Microsoft PowerPoint
4 36 (0.91%) MS Visio
5 7 (0.18%) Microsoft Project
6 6 (0.15%) AutoCAD
7 4 (0.10%) Acrobat
7 4 (0.10%) Adobe Creative Suite
7 4 (0.10%) Camtasia
7 4 (0.10%) CATIA
7 4 (0.10%) Spreadsheet
8 3 (0.075%) PTC Creo
9 2 (0.050%) InfoPath
10 1 (0.025%) 3ds Max
10 1 (0.025%) Maya
10 1 (0.025%) Revit
Business Applications
1 82 (2.06%) Dynamics AX
2 71 (1.79%) Dynamics CRM
3 40 (1.01%) Dynamics NAV
4 36 (0.91%) Oracle EBS
5 28 (0.70%) Oracle EBS R12
6 27 (0.68%) NetSuite
7 21 (0.53%) Remedy ITSM
8 19 (0.48%) thinkFolio
9 17 (0.43%) Oracle HRMS
9 17 (0.43%) Unit4 Business World
10 15 (0.38%) Oracle 11i
10 15 (0.38%) SAP CO
10 15 (0.38%) SAP FI
10 15 (0.38%) SAP FI/CO
11 12 (0.30%) Markit EDM
11 12 (0.30%) Oracle Financials
11 12 (0.30%) Oracle iProcurement
12 11 (0.28%) LatentZero
12 11 (0.28%) Oracle Payroll
12 11 (0.28%) Salesforce.com CRM
Cloud Services
1 621 (15.63%) Office 365
2 188 (4.73%) Microsoft Azure
3 112 (2.82%) Amazon AWS
4 81 (2.04%) SaaS
5 31 (0.78%) Dynamics 365
6 23 (0.58%) Cloud Computing
7 18 (0.45%) G Suite
8 16 (0.40%) Adobe Creative Cloud
9 13 (0.33%) Mimecast
10 11 (0.28%) GitHub
10 11 (0.28%) Salesforce Sales Cloud
11 9 (0.23%) Azure Active Directory
12 7 (0.18%) Akamai
12 7 (0.18%) OneDrive
12 7 (0.18%) SuccessFactors
13 6 (0.15%) Dropbox
13 6 (0.15%) Google Analytics
13 6 (0.15%) OpenShift
14 5 (0.13%) Oracle CX
15 4 (0.10%) Google Drive
Communications & Networking
1 306 (7.70%) TCP/IP
2 247 (6.22%) DNS
3 239 (6.01%) LAN
4 238 (5.99%) Firewall
5 225 (5.66%) DHCP
6 220 (5.54%) WAN
7 132 (3.32%) VPN
8 126 (3.17%) VoIP
9 81 (2.04%) Wireless
10 78 (1.96%) Internet
11 74 (1.86%) Network Security
12 68 (1.71%) SAN
13 64 (1.61%) Wi-Fi
14 53 (1.33%) Skype
15 49 (1.23%) VLAN
16 38 (0.96%) WLAN
17 36 (0.91%) FTP
18 27 (0.68%) Remote Desktop
19 23 (0.58%) ADSL
19 23 (0.58%) HTTP
Database & Business Intelligence
1 644 (16.21%) SQL Server
2 170 (4.28%) Relational Database
3 128 (3.22%) SQL Server Reporting Services
4 110 (2.77%) RDBMS
5 103 (2.59%) SQL Server 2008
6 96 (2.42%) Oracle Database
7 90 (2.26%) SQL Server Integration Services
8 76 (1.91%) Crystal Reports
9 60 (1.51%) Oracle Reports
10 54 (1.36%) Data Warehouse
11 50 (1.26%) MySQL
12 48 (1.21%) SQL Server 2012
13 42 (1.06%) SQL Server 2005
14 30 (0.75%) Oracle Database 11g
15 29 (0.73%) Oracle Database 10g
16 25 (0.63%) BusinessObjects
17 24 (0.60%) Power BI
17 24 (0.60%) SQL Server 2016
18 20 (0.50%) PostgreSQL
18 20 (0.50%) SQL Server 2014
Development Applications
1 79 (1.99%) JIRA
2 32 (0.81%) WinDbg
3 28 (0.70%) Git (software)
4 25 (0.63%) Visual Studio
5 21 (0.53%) Eclipse
6 20 (0.50%) Subversion
7 19 (0.48%) Oracle Forms
8 14 (0.35%) Team Foundation Server
9 13 (0.33%) Hudson
10 11 (0.28%) Octopus Deploy
10 11 (0.28%) SQL Server Management Studio (SSMS)
11 10 (0.25%) Jenkins
11 10 (0.25%) TeamCity
12 6 (0.15%) Maven
13 5 (0.13%) FrontPage
13 5 (0.13%) Oracle APEX
13 5 (0.13%) Visual Studio Tools for Office
14 4 (0.10%) GitLab
14 4 (0.10%) MSBuild
14 4 (0.10%) VSS/SourceSafe
General
1 941 (23.68%) Finance
2 275 (6.92%) Banking
3 159 (4.00%) Retail
4 126 (3.17%) Back Office
5 118 (2.97%) Front Office
6 101 (2.54%) Manufacturing
7 94 (2.37%) Telecoms
8 83 (2.09%) Law
9 78 (1.96%) Marketing
10 73 (1.84%) Legal
11 51 (1.28%) Investment Banking
12 44 (1.11%) Advertising
13 38 (0.96%) French Language
14 34 (0.86%) Publishing
15 30 (0.75%) German Language
16 29 (0.73%) Games
17 21 (0.53%) Electronics
18 20 (0.50%) Automotive
19 18 (0.45%) Spanish Language
20 17 (0.43%) Italian Language
Libraries, Frameworks & Software Standards
1 270 (6.79%) .NET
2 178 (4.48%) HTML
3 139 (3.50%) XML
4 115 (2.89%) CSS
5 94 (2.37%) Web Services
6 89 (2.24%) FIX Protocol
7 65 (1.64%) ASP.NET
8 55 (1.38%) Middleware
9 36 (0.91%) JSON
10 35 (0.88%) EDI
11 34 (0.86%) jQuery
11 34 (0.86%) WebSphere MQ
12 33 (0.83%) SOAP
13 30 (0.75%) Ajax
14 29 (0.73%) Software Packaging
15 26 (0.65%) REST
15 26 (0.65%) Spring
16 25 (0.63%) RabbitMQ
16 25 (0.63%) XSLT
17 23 (0.58%) JSP
Miscellaneous
1 368 (9.26%) Analytical Skills
2 172 (4.33%) Self-Motivation
3 117 (2.94%) Fintech
4 109 (2.74%) Computer Science
5 99 (2.49%) Equities
6 90 (2.26%) Management Information System
7 84 (2.11%) Data Centre
8 79 (1.99%) Derivative
8 79 (1.99%) Fixed Income
9 76 (1.91%) Foreign Exchange (FX)
10 74 (1.86%) Blackberry
10 74 (1.86%) Hedge funds
11 68 (1.71%) SWIFT
12 67 (1.69%) Linux Command Line
13 66 (1.66%) Driving Licence
14 60 (1.51%) Enterprise Software
15 57 (1.43%) iPhone
16 47 (1.18%) Video Conferencing
17 45 (1.13%) Fat Client
17 45 (1.13%) Thin Client
Operating Systems
1 1,883 (47.38%) Windows
2 702 (17.66%) Windows Server
3 571 (14.37%) Windows 7
4 542 (13.64%) Linux
5 515 (12.96%) Windows 10
6 381 (9.59%) Unix
7 292 (7.35%) Windows Server 2012
8 264 (6.64%) Windows Server 2008
9 119 (2.99%) Windows 8
10 100 (2.52%) Red Hat Enterprise Linux
11 86 (2.16%) Android
12 63 (1.59%) Apple iOS
13 58 (1.46%) Windows Server 2003
14 50 (1.26%) Mac OS X
15 39 (0.98%) Mac OS
15 39 (0.98%) Windows XP
16 29 (0.73%) Solaris
17 25 (0.63%) CentOS
18 20 (0.50%) Ubuntu
19 19 (0.48%) AIX
Processes & Methodologies
1 1,010 (25.42%) ITIL
2 678 (17.06%) Problem-Solving
3 276 (6.95%) Service Management
4 237 (5.96%) Incident Management
5 211 (5.31%) CRM
6 201 (5.06%) Change Management
7 200 (5.03%) Problem Management
8 179 (4.50%) Agile Software Development
9 173 (4.35%) ERP
10 163 (4.10%) ITSM
11 151 (3.80%) Asset Management
11 151 (3.80%) Service Delivery
12 139 (3.50%) Root Cause Analysis
13 112 (2.82%) ITIL V3
14 108 (2.72%) Business Intelligence
15 105 (2.64%) Investment Management
16 97 (2.44%) Project Management
16 97 (2.44%) Time Management
17 84 (2.11%) Disaster Recovery
18 81 (2.04%) Continuous Improvement
Programming Languages
1 1,292 (32.51%) SQL
2 339 (8.53%) PowerShell
3 245 (6.17%) Java
4 195 (4.91%) C#
5 143 (3.60%) T-SQL
6 128 (3.22%) JavaScript
7 121 (3.04%) PL/SQL
8 120 (3.02%) Shell Script
9 113 (2.84%) Bash Shell
10 104 (2.62%) Python
11 79 (1.99%) Perl
12 48 (1.21%) VBScript
13 46 (1.16%) C
14 45 (1.13%) VB
15 41 (1.03%) C++
16 39 (0.98%) VBA
17 37 (0.93%) PHP
18 32 (0.81%) Korn
19 27 (0.68%) Ruby
20 24 (0.60%) Bourne shell
Qualifications
1 291 (7.32%) Degree
2 217 (5.46%) Microsoft Certification
3 123 (3.10%) MCSE
4 97 (2.44%) MCP
5 93 (2.34%) Security Cleared
6 90 (2.26%) ITIL Certification
7 89 (2.24%) MCSA
8 66 (1.66%) CCNA
8 66 (1.66%) Cisco Certification
9 62 (1.56%) SC Cleared
10 44 (1.11%) A+ Certification
11 41 (1.03%) Computer Science Degree
12 36 (0.91%) ITIL Foundation Certificate
13 31 (0.78%) MCITP
14 23 (0.58%) VMware Certified Professional (VCP)
15 20 (0.50%) Numerate Degree
16 19 (0.48%) MCDST
17 17 (0.43%) Network+ Certification
18 11 (0.28%) PhD
19 9 (0.23%) MOS
Quality Assurance & Compliance
1 341 (8.58%) SLA
2 67 (1.69%) QA
3 37 (0.93%) ISO/IEC 27001
4 29 (0.73%) GDPR
5 20 (0.50%) PMO
6 13 (0.33%) ISO 9001
6 13 (0.33%) PCI DSS
6 13 (0.33%) Sarbanes-Oxley
7 9 (0.23%) SEPA
8 8 (0.20%) Data Quality
9 6 (0.15%) ISO 20022
10 5 (0.13%) COBIT
11 3 (0.075%) DICOM
11 3 (0.075%) HL7
12 2 (0.050%) Cyber Essentials
12 2 (0.050%) EMIR
12 2 (0.050%) FATCA
12 2 (0.050%) ISO/IEC 20000
12 2 (0.050%) MiFID
13 1 (0.025%) Basel II
System Software
1 1,166 (29.34%) Active Directory
2 235 (5.91%) VMware Infrastructure
3 118 (2.97%) Hyper-V
4 50 (1.26%) XenApp
5 42 (1.06%) VMware ESXi
6 30 (0.75%) Virtual Machines
7 29 (0.73%) Microsoft App-V
8 24 (0.60%) VMware Workstation
9 23 (0.58%) Docker
10 19 (0.48%) Terminal Services
11 18 (0.45%) vSphere
12 16 (0.40%) Terminal Server
13 15 (0.38%) Xen
14 14 (0.35%) Virtual Desktop
15 12 (0.30%) Virtual Servers
15 12 (0.30%) XenServer
16 8 (0.20%) BitLocker
16 8 (0.20%) XenDesktop
17 6 (0.15%) Microsoft Virtual Server
18 4 (0.10%) Firmware
Systems Management
1 243 (6.11%) SCCM
2 62 (1.56%) Control-M
3 55 (1.38%) Puppet
4 46 (1.16%) Ansible
5 36 (0.91%) Opscode Chef
6 32 (0.81%) Perfmon
7 29 (0.73%) Nagios
8 27 (0.68%) Backup Exec
9 23 (0.58%) SCOM
10 20 (0.50%) BMC PATROL
11 17 (0.43%) Cisco CUCM
11 17 (0.43%) Salt
11 17 (0.43%) WSUS
12 16 (0.40%) Symantec Endpoint Protection
13 15 (0.38%) AirWatch
14 13 (0.33%) Kibana
14 13 (0.33%) Oracle Enterprise Manager
14 13 (0.33%) ServiceCenter
15 12 (0.30%) Kubernetes
16 9 (0.23%) XenMobile
Vendors
1 1,474 (37.09%) Microsoft
2 491 (12.36%) Oracle
3 394 (9.91%) VMware
4 373 (9.39%) Citrix
5 241 (6.06%) Cisco
6 142 (3.57%) Apple
7 141 (3.55%) SAP
8 105 (2.64%) HP
9 94 (2.37%) Bloomberg
10 92 (2.32%) Red Hat
11 80 (2.01%) IBM
12 70 (1.76%) Remedy
13 69 (1.74%) Reuters
14 68 (1.71%) Salesforce.com
15 66 (1.66%) ServiceNow
16 54 (1.36%) Sybase
17 44 (1.11%) Adobe
18 42 (1.06%) NetApp
19 39 (0.98%) Avaya
19 39 (0.98%) Google