Period
to 24 July 2021

The median annual salary for a Support Analyst was £32,500 in advertised job vacancies during the 6 months to 24 July 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK
6 months to
24 Jul 2021
Same period 2020 Same period 2019
Rank 252 184 139
Rank change year-on-year -68 -45 +1
Permanent jobs requiring a Support Analyst 1,531 1,303 3,746
As % of all permanent jobs advertised in the UK 1.35% 1.84% 2.59%
As % of the Job Titles category 1.48% 1.94% 2.70%
Number of salaries quoted 1,257 1,095 3,208
10th Percentile £21,250 £21,500 £20,250
25th Percentile £25,250 £25,054 £24,000
Median annual salary (50th Percentile) £32,500 £33,000 £30,000
Median % change year-on-year -1.52% +10.00% -6.25%
75th Percentile £43,250 £45,000 £40,000
90th Percentile £58,750 £65,000 £52,500
UK excluding London median annual salary £28,000 £28,077 £27,500
% change year-on-year -0.27% +2.10% -1.79%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 103,220 67,273 138,654
% of permanent IT jobs with a recognized job title 91.23% 95.03% 95.87%
Number of salaries quoted 73,547 54,887 112,038
10th Percentile £31,875 £31,250 £28,250
25th Percentile £41,250 £40,000 £37,500
Median annual salary (50th Percentile) £55,000 £55,000 £50,000
Median % change year-on-year - +10.00% -
75th Percentile £75,000 £72,500 £68,750
90th Percentile £90,000 £88,750 £85,000
UK excluding London median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 24 July 2021.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 24 July 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -71 1,351 £32,500 -4.41% 329
UK excluding London -36 945 £28,000 -0.27% 277
London -90 521 £42,500 - 77
South East -35 249 £30,000 - 75
North of England -23 214 £29,750 +2.59% 66
Midlands -41 180 £27,500 +10.00% 51
Work from Home -113 172 £31,000 -2.36% 47
West Midlands -42 134 £27,500 +10.00% 32
South West -8 111 £25,000 - 37
North West -8 107 £27,500 -14.06% 40
Yorkshire -36 95 £33,000 +18.92% 20
Scotland -22 93 £26,500 -17.19% 10
East of England -74 66 £33,500 +11.67% 23
East Midlands -24 46 £27,500 - 19
Wales -1 31 £26,500 -4.54% 13
North East -21 12 £32,000 +11.04% 6
Northern Ireland -40 1 - - 2

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 July 2021, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 699 (45.66%) Windows
2 609 (39.78%) Social Skills
3 541 (35.34%) Microsoft
4 468 (30.57%) Active Directory
5 459 (29.98%) Microsoft 365
6 457 (29.85%) SQL
7 350 (22.86%) Finance
8 322 (21.03%) Problem-Solving
9 321 (20.97%) ITIL
10 316 (20.64%) Windows 10
11 256 (16.72%) Azure
12 240 (15.68%) Microsoft Office
13 232 (15.15%) Windows Server
14 206 (13.46%) SQL Server
15 196 (12.80%) Analytical Skills
16 178 (11.63%) Linux
17 156 (10.19%) VMware
18 143 (9.34%) SLA
19 135 (8.82%) Oracle
20 134 (8.75%) SharePoint
21 126 (8.23%) Windows 7
22 125 (8.16%) Firewall
23 124 (8.10%) Python
24 121 (7.90%) PowerShell
25 114 (7.45%) Citrix
26 109 (7.12%) DNS
27 108 (7.05%) Microsoft Excel
28 104 (6.79%) Degree
29 101 (6.60%) DHCP
30 99 (6.47%) Cisco

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 134 (8.75%) SharePoint
2 81 (5.29%) MS Exchange
3 19 (1.24%) IIS
4 18 (1.18%) GeoServer
5 15 (0.98%) Exchange Server 2013
6 13 (0.85%) Apache
7 12 (0.78%) Skype for Business
8 8 (0.52%) Tomcat
9 6 (0.39%) WebLogic
10 4 (0.26%) Oracle HTTP Server
11 3 (0.20%) CMS
11 3 (0.20%) JBoss
11 3 (0.20%) SharePoint 2013
12 2 (0.13%) Confluence
12 2 (0.13%) Exchange Server 2010
12 2 (0.13%) Oracle Workflow
12 2 (0.13%) Site Server
12 2 (0.13%) WordPress
13 1 (0.065%) BizTalk Server
13 1 (0.065%) SAS
Applications
1 240 (15.68%) Microsoft Office
2 108 (7.05%) Microsoft Excel
3 41 (2.68%) Microsoft PowerPoint
4 9 (0.59%) MS Visio
5 7 (0.46%) AutoCAD
5 7 (0.46%) Revit
6 4 (0.26%) MadCap Flare
7 1 (0.065%) Acrobat
7 1 (0.065%) InVision
7 1 (0.065%) Oracle Smart View
Business Applications
1 28 (1.83%) Dynamics CRM
2 16 (1.05%) NetSuite
3 14 (0.91%) Remedy ITSM
4 11 (0.72%) Oracle Assets
4 11 (0.72%) Oracle EBS
4 11 (0.72%) Oracle Payables
5 10 (0.65%) Oracle Receivables
6 9 (0.59%) Dynamics AX
7 6 (0.39%) Dynamics NAV
7 6 (0.39%) Elite 3E
7 6 (0.39%) Oracle Cash Management
8 5 (0.33%) Oracle EBS R12
8 5 (0.33%) SAP Business One
9 4 (0.26%) Advent Moxy
9 4 (0.26%) Advent Portfolio Exchange
9 4 (0.26%) Oracle General Ledger
9 4 (0.26%) Relativity
10 3 (0.20%) Magento
10 3 (0.20%) Sage 300 ERP
10 3 (0.20%) SAP S/4HANA
Cloud Services
1 459 (29.98%) Microsoft 365
2 256 (16.72%) Azure
3 69 (4.51%) AWS
4 56 (3.66%) Azure Active Directory
5 52 (3.40%) Power Platform
6 39 (2.55%) Dynamics 365
7 38 (2.48%) SaaS
8 13 (0.85%) OneDrive
9 11 (0.72%) Cloud Computing
9 11 (0.72%) Power Automate
10 10 (0.65%) Google Workspace
10 10 (0.65%) Mimecast
10 10 (0.65%) PowerApps
11 7 (0.46%) Adobe Creative Cloud
12 6 (0.39%) Serverless
13 5 (0.33%) Azure Logic Apps
14 4 (0.26%) iPaaS
15 2 (0.13%) Amazon CloudWatch
15 2 (0.13%) GCP
15 2 (0.13%) OpenShift
Communications & Networking
1 125 (8.16%) Firewall
2 109 (7.12%) DNS
3 101 (6.60%) DHCP
4 91 (5.94%) VPN
5 77 (5.03%) TCP/IP
6 70 (4.57%) WAN
7 66 (4.31%) LAN
8 57 (3.72%) VoIP
9 33 (2.16%) HTTP
10 29 (1.89%) Wi-Fi
11 27 (1.76%) VLAN
12 22 (1.44%) Internet
13 19 (1.24%) FIX Connectivity
13 19 (1.24%) SAN
14 18 (1.18%) Wireless
15 17 (1.11%) Remote Desktop
16 16 (1.05%) Skype
17 12 (0.78%) Intranet
18 11 (0.72%) IP Telephony
19 10 (0.65%) SMTP
Database & Business Intelligence
1 206 (13.46%) SQL Server
2 73 (4.77%) SQL Server Reporting Services
3 63 (4.11%) SQL Server Integration Services
4 41 (2.68%) Data Warehouse
5 40 (2.61%) Power BI
6 32 (2.09%) Oracle Database
7 25 (1.63%) Relational Database
8 24 (1.57%) PostgreSQL
9 22 (1.44%) MySQL
10 18 (1.18%) GIS
10 18 (1.18%) QGIS
11 15 (0.98%) RDBMS
11 15 (0.98%) SQL Server 2005
11 15 (0.98%) Tableau
12 14 (0.91%) Crystal Reports
13 11 (0.72%) Oracle Database 10g
14 10 (0.65%) SQL Server 2016
15 8 (0.52%) Azure SQL Database
15 8 (0.52%) Oracle Reports
15 8 (0.52%) SQL Server Analysis Services
Development Applications
1 54 (3.53%) JIRA
2 12 (0.78%) Postman
3 6 (0.39%) Git (software)
4 3 (0.20%) Visual Studio
5 2 (0.13%) Axure RP
5 2 (0.13%) Bitbucket
5 2 (0.13%) Jenkins
5 2 (0.13%) Octopus Deploy
5 2 (0.13%) SQL Server Management Studio (SSMS)
5 2 (0.13%) Team Foundation Server
6 1 (0.065%) Artifactory
6 1 (0.065%) Bugzilla
6 1 (0.065%) Maven
6 1 (0.065%) Moq
6 1 (0.065%) NUnit
6 1 (0.065%) Oracle APEX
6 1 (0.065%) SonarQube
6 1 (0.065%) TestLink
6 1 (0.065%) Toad
General
1 609 (39.78%) Social Skills
2 350 (22.86%) Finance
3 196 (12.80%) Analytical Skills
4 83 (5.42%) Law
5 72 (4.70%) Banking
6 60 (3.92%) Back Office
7 47 (3.07%) Legal
8 43 (2.81%) Retail
9 42 (2.74%) Front Office
10 35 (2.29%) Organisational Skills
11 33 (2.16%) Manufacturing
12 26 (1.70%) Presentation Skills
12 26 (1.70%) Public Sector
13 24 (1.57%) Marketing
14 18 (1.18%) Automotive
14 18 (1.18%) Investment Banking
15 16 (1.05%) Digital Economy
15 16 (1.05%) Telecoms
16 13 (0.85%) Financial Institution
16 13 (0.85%) German Language
Libraries, Frameworks & Software Standards
1 99 (6.47%) .NET
2 45 (2.94%) CSS
3 42 (2.74%) FIX Protocol
4 41 (2.68%) HTML
5 32 (2.09%) XML
6 23 (1.50%) AngularJS
7 20 (1.31%) Web Services
8 18 (1.18%) Leaflet
8 18 (1.18%) OpenLayers
8 18 (1.18%) React
9 17 (1.11%) Ajax
9 17 (1.11%) JSON
9 17 (1.11%) Middleware
10 15 (0.98%) EDI
11 12 (0.78%) Swagger
12 11 (0.72%) SOAP
13 10 (0.65%) WML
14 8 (0.52%) REST
15 6 (0.39%) ASP.NET
15 6 (0.39%) LAMP
Miscellaneous
1 59 (3.85%) Management Information System
2 38 (2.48%) Self-Motivation
3 34 (2.22%) Driving Licence
4 30 (1.96%) Equities
5 28 (1.83%) Video Conferencing
6 27 (1.76%) Derivative
7 26 (1.70%) SWIFT
8 24 (1.57%) CMDB
9 22 (1.44%) Data Centre
10 21 (1.37%) iPhone
11 17 (1.11%) FMCG
12 16 (1.05%) Enterprise Software
13 13 (0.85%) Eurex
14 12 (0.78%) Equity Derivative
14 12 (0.78%) Fat Client
14 12 (0.78%) Thin Client
15 11 (0.72%) iPad
15 11 (0.72%) Smartphone
16 10 (0.65%) Data Structures
16 10 (0.65%) User Experience
Operating Systems
1 699 (45.66%) Windows
2 316 (20.64%) Windows 10
3 232 (15.15%) Windows Server
4 178 (11.63%) Linux
5 126 (8.23%) Windows 7
6 92 (6.01%) Unix
7 57 (3.72%) Windows Server 2012
8 56 (3.66%) Windows Server 2016
9 45 (2.94%) Windows Server 2008
10 42 (2.74%) Android
11 36 (2.35%) Windows Server 2019
12 35 (2.29%) Ubuntu
13 28 (1.83%) Apple iOS
14 27 (1.76%) Mac OS
15 22 (1.44%) Red Hat Enterprise Linux
16 19 (1.24%) CentOS
17 16 (1.05%) Solaris
18 12 (0.78%) Windows Server 2003
19 11 (0.72%) Windows 8
20 10 (0.65%) Mac OS X
Processes & Methodologies
1 322 (21.03%) Problem-Solving
2 321 (20.97%) ITIL
3 89 (5.81%) ERP
4 81 (5.29%) CRM
5 77 (5.03%) DevOps
6 76 (4.96%) Agile Software Development
7 72 (4.70%) Fintech
8 67 (4.38%) Service Management
9 65 (4.25%) Problem Management
10 55 (3.59%) Service Delivery
11 54 (3.53%) Business Intelligence
11 54 (3.53%) Change Management
12 48 (3.14%) ITSM
13 47 (3.07%) Root Cause Analysis
14 46 (3.00%) Disaster Recovery
15 43 (2.81%) Incident Management
16 40 (2.61%) Data Analysis
17 38 (2.48%) Asset Management
18 37 (2.42%) Line Management
19 35 (2.29%) Workflow
Programming Languages
1 457 (29.85%) SQL
2 124 (8.10%) Python
3 121 (7.90%) PowerShell
4 80 (5.23%) C#
5 79 (5.16%) JavaScript
6 74 (4.83%) T-SQL
7 60 (3.92%) Java
8 41 (2.68%) Bash Shell
9 35 (2.29%) Perl
10 31 (2.02%) PL/SQL
11 26 (1.70%) VBA
12 21 (1.37%) VB.NET
13 17 (1.11%) Shell Script
14 16 (1.05%) C
15 14 (0.91%) VB
16 12 (0.78%) Ruby
17 9 (0.59%) Korn
18 6 (0.39%) C++
19 5 (0.33%) Groovy
20 4 (0.26%) Kotlin
Qualifications
1 104 (6.79%) Degree
2 73 (4.77%) Microsoft Certification
3 72 (4.70%) Security Cleared
4 33 (2.16%) MCSE
5 29 (1.89%) SC Cleared
6 25 (1.63%) ITIL Foundation Certificate
7 19 (1.24%) MCSA
8 18 (1.18%) Cisco Certification
9 17 (1.11%) CCNA
10 15 (0.98%) A+ Certification
10 15 (0.98%) MCP
11 13 (0.85%) Computer Science Degree
11 13 (0.85%) HND
11 13 (0.85%) ITIL Certification
12 11 (0.72%) HNC
13 10 (0.65%) MCITP
14 6 (0.39%) MCDST
14 6 (0.39%) VMware Certified Professional (VCP)
15 5 (0.33%) Network+ Certification
15 5 (0.33%) PMI Certification
Quality Assurance & Compliance
1 143 (9.34%) SLA
2 29 (1.89%) GDPR
3 23 (1.50%) QA
4 17 (1.11%) ISO/IEC 27001
5 10 (0.65%) PMO
6 8 (0.52%) MiFID
7 5 (0.33%) Cyber Essentials
8 3 (0.20%) Cyber Essentials PLUS
8 3 (0.20%) PCI DSS
9 2 (0.13%) Data Quality
9 2 (0.13%) HL7
9 2 (0.13%) NIST
10 1 (0.065%) Accessibility
10 1 (0.065%) GRC
10 1 (0.065%) ISO 22301
10 1 (0.065%) ISO 9001
10 1 (0.065%) ISO/IEC 20000
System Software
1 468 (30.57%) Active Directory
2 89 (5.81%) VMware Infrastructure
3 65 (4.25%) Hyper-V
4 24 (1.57%) vSphere
5 23 (1.50%) XenApp
6 18 (1.18%) Virtual Machines
6 18 (1.18%) XenDesktop
7 15 (0.98%) VMware ESXi
8 13 (0.85%) BitLocker
9 7 (0.46%) Firmware
10 6 (0.39%) NFS
11 5 (0.33%) Virtual Desktop
12 4 (0.26%) Terminal Services
12 4 (0.26%) VMware Server
12 4 (0.26%) VMware Workstation
13 3 (0.20%) DFS Replication
13 3 (0.20%) Docker
13 3 (0.20%) Virtual Servers
14 1 (0.065%) MetaFrame
Systems Management
1 77 (5.03%) SCCM
2 37 (2.42%) Microsoft Intune
3 17 (1.11%) Control-M
3 17 (1.11%) Jamf Pro
4 16 (1.05%) WSUS
5 11 (0.72%) Kubernetes
5 11 (0.72%) Nagios
6 10 (0.65%) Active Directory Federation Services
7 8 (0.52%) Backup Exec
8 5 (0.33%) Prometheus
9 4 (0.26%) Ansible
9 4 (0.26%) Kibana
9 4 (0.26%) Terraform
10 3 (0.20%) Grafana
10 3 (0.20%) Puppet
10 3 (0.20%) Single Sign-On
11 2 (0.13%) ITRS Geneos
11 2 (0.13%) SCOM
11 2 (0.13%) vRealize Orchestrator
11 2 (0.13%) ZABBIX
Vendors
1 541 (35.34%) Microsoft
2 156 (10.19%) VMware
3 135 (8.82%) Oracle
4 114 (7.45%) Citrix
5 99 (6.47%) Cisco
6 49 (3.20%) SAP
7 43 (2.81%) HP
8 41 (2.68%) Red Hat
9 36 (2.35%) ServiceNow
10 30 (1.96%) Veeam
11 27 (1.76%) Apple
11 27 (1.76%) Bloomberg
12 22 (1.44%) Sybase
13 20 (1.31%) Reuters
14 18 (1.18%) AppDynamics
14 18 (1.18%) Google
14 18 (1.18%) Salesforce.com
14 18 (1.18%) SolarWinds
15 17 (1.11%) Dell
15 17 (1.11%) Fidessa