Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,000 per year, according to job vacancies posted during the 6 months leading to 7 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
7 Mar 2026
Same period 2025 Same period 2024
Rank 131 197 163
Rank change year-on-year +66 -34 +83
Permanent jobs requiring a Support Analyst 1,172 751 1,484
As % of all permanent jobs in the UK 1.62% 1.62% 1.83%
As % of the Job Titles category 1.77% 1.78% 1.93%
Number of salaries quoted 878 525 1,222
10th Percentile £26,000 £25,500 £24,750
25th Percentile £29,750 £30,750 £28,500
Median annual salary (50th Percentile) £34,000 £38,915 £36,500
Median % change year-on-year -12.63% +6.62% +9.34%
75th Percentile £43,250 £52,500 £47,500
90th Percentile £53,750 £67,500 £60,000
UK excluding London median annual salary £32,500 £32,500 £32,500
% change year-on-year - - +6.56%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 66,296 42,207 76,699
% of permanent jobs with a recognized job title 91.62% 91.15% 94.65%
Number of salaries quoted 41,997 23,429 59,277
10th Percentile £29,750 £32,500 £28,500
25th Percentile £38,750 £45,000 £38,890
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.33%
75th Percentile £75,000 £80,000 £72,500
90th Percentile £95,000 £100,000 £92,500
UK excluding London median annual salary £50,000 £55,000 £50,000
% change year-on-year -9.09% +10.00% -5.04%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 7 March 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 7 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +58 1,053 £34,000 -15.00% 111
UK excluding London +110 874 £32,500 - 103
South East +88 268 £33,000 -5.71% 39
London +10 263 £41,111 -17.78% 27
Work from Home +42 247 £35,000 -12.50% 50
Midlands +66 176 £32,500 +8.33% 18
North of England +18 168 £33,000 +3.13% 13
South West +47 107 £32,500 +4.84% 10
West Midlands +57 101 £35,000 +2.94% 12
Yorkshire -1 93 £27,750 -11.90% 5
East Midlands +18 75 £27,500 +5.77% 5
Scotland +37 73 £33,000 -5.71% 7
East of England +41 69 £30,000 -7.69% 16
North West -5 61 £35,000 +16.67% 8
North East -9 14 £43,500 +24.29%
Northern Ireland -21 11 £32,000 +15.11% 1
Wales -10 2 £42,000 -4.69% 2

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 7 March 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 427 (36.43%) Microsoft
2 375 (32.00%) Windows
3 347 (29.61%) Problem-Solving
4 303 (25.85%) Microsoft 365
5 279 (23.81%) Customer Service
6 252 (21.50%) Active Directory
7 251 (21.42%) SQL
8 247 (21.08%) ITIL
9 232 (19.80%) Azure
10 170 (14.51%) Degree
11 147 (12.54%) Microsoft Office
12 141 (12.03%) ERP
13 130 (11.09%) Entra ID
14 127 (10.84%) Continuous Improvement
15 120 (10.24%) ITSM
16 105 (8.96%) Microsoft Intune
17 104 (8.87%) Power Platform
18 94 (8.02%) SharePoint
18 94 (8.02%) Windows 10
19 92 (7.85%) Business Intelligence
19 92 (7.85%) Process Improvement
20 87 (7.42%) Microsoft Excel
21 86 (7.34%) Windows Server
22 85 (7.25%) Microsoft Exchange
23 83 (7.08%) JIRA
24 82 (7.00%) Service Management
25 80 (6.83%) Power BI
25 80 (6.83%) SQL Server
26 78 (6.66%) Change Management
26 78 (6.66%) SLA

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 94 (8.02%) SharePoint
2 85 (7.25%) Microsoft Exchange
3 17 (1.45%) Confluence
4 9 (0.77%) Skype for Business
5 8 (0.68%) IIS
6 4 (0.34%) CMS
6 4 (0.34%) WebSphere
6 4 (0.34%) WebSphere Application Server
7 2 (0.17%) Exchange Server 2013
7 2 (0.17%) Tomcat
8 1 (0.085%) Appian
8 1 (0.085%) Moodle
8 1 (0.085%) Umbraco
Applications
1 147 (12.54%) Microsoft Office
2 87 (7.42%) Microsoft Excel
3 38 (3.24%) Microsoft PowerPoint
4 15 (1.28%) MS Visio
5 11 (0.94%) Spreadsheet
6 1 (0.085%) Acrobat
6 1 (0.085%) AutoCAD
6 1 (0.085%) Photoshop
Business Applications
1 30 (2.56%) Dynamics CRM
2 17 (1.45%) Endur
3 15 (1.28%) NEC Housing
4 13 (1.11%) NetSuite
5 12 (1.02%) Dynamics AX
5 12 (1.02%) Visualfiles
6 11 (0.94%) Unit4 Business World
7 9 (0.77%) Magento
7 9 (0.77%) Shopify
8 8 (0.68%) Dynamics NAV
9 7 (0.60%) SAP S/4HANA
10 6 (0.51%) Fidessa
10 6 (0.51%) SAP HR
10 6 (0.51%) SAP Payroll
11 5 (0.43%) Elite 3E
11 5 (0.43%) SAP ERP
12 4 (0.34%) Dynamics GP
13 3 (0.26%) Alphatax
13 3 (0.26%) Oracle EBS
13 3 (0.26%) SAP Business ByDesign
Cloud Services
1 303 (25.85%) Microsoft 365
2 232 (19.80%) Azure
3 130 (11.09%) Entra ID
4 104 (8.87%) Power Platform
5 53 (4.52%) Dynamics 365
6 49 (4.18%) SaaS
7 40 (3.41%) OneDrive
8 26 (2.22%) AWS
9 24 (2.05%) Power Automate
10 17 (1.45%) Azure DevOps
11 16 (1.37%) PowerApps
12 13 (1.11%) Google Workspace
13 11 (0.94%) Boomi
13 11 (0.94%) dbt
13 11 (0.94%) iPaaS
13 11 (0.94%) Workato
14 9 (0.77%) ClickUp
15 8 (0.68%) PaaS
16 7 (0.60%) IaaS
17 6 (0.51%) OCI
Communications & Networking
1 74 (6.31%) DNS
2 68 (5.80%) DHCP
3 64 (5.46%) Firewall
4 61 (5.20%) VPN
5 46 (3.92%) TCP/IP
6 26 (2.22%) Remote Desktop
7 18 (1.54%) Broadband
8 16 (1.37%) WAN
8 16 (1.37%) Wi-Fi
9 15 (1.28%) LAN
9 15 (1.28%) Wireless
10 14 (1.19%) WebEx
11 13 (1.11%) Unified Communications
12 12 (1.02%) WinSCP
13 11 (0.94%) VLAN
13 11 (0.94%) VoIP
14 9 (0.77%) Skype
15 8 (0.68%) 4G
16 7 (0.60%) Internet
16 7 (0.60%) MPLS
Database & Business Intelligence
1 80 (6.83%) Power BI
1 80 (6.83%) SQL Server
2 26 (2.22%) Relational Database
3 15 (1.28%) Oracle Reports
4 14 (1.19%) Metabase
5 12 (1.02%) SQL Server Integration Services
5 12 (1.02%) SQL Server Reporting Services
6 11 (0.94%) Data Warehouse
7 7 (0.60%) PostgreSQL
8 5 (0.43%) SAP BW
9 3 (0.26%) Azure SQL Database
9 3 (0.26%) DB2
9 3 (0.26%) MySQL
10 2 (0.17%) BusinessObjects
10 2 (0.17%) Crystal Reports
10 2 (0.17%) Power Query
11 1 (0.085%) Oracle Database
Development Applications
1 83 (7.08%) JIRA
2 22 (1.88%) Git
3 14 (1.19%) Visual Studio
4 7 (0.60%) Bitbucket
5 4 (0.34%) LabVIEW
6 2 (0.17%) Rational Rhapsody
7 1 (0.085%) SQL Server Management Studio (SSMS)
General
1 467 (39.85%) Social Skills
2 197 (16.81%) Finance
3 173 (14.76%) Analytical Skills
4 90 (7.68%) Law
5 77 (6.57%) Organisational Skills
6 72 (6.14%) Manufacturing
7 71 (6.06%) Retail
8 64 (5.46%) Legal
9 51 (4.35%) Telecoms
10 29 (2.47%) Advertising
11 27 (2.30%) Documentation Skills
12 26 (2.22%) Marketing
13 16 (1.37%) Automotive
13 16 (1.37%) Banking
14 15 (1.28%) Back Office
15 13 (1.11%) Billing
16 9 (0.77%) Financial Institution
17 7 (0.60%) Publishing
18 5 (0.43%) Agriculture
18 5 (0.43%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 28 (2.39%) .NET
2 15 (1.28%) Web Services
3 14 (1.19%) Middleware
4 9 (0.77%) EDI
4 9 (0.77%) FIX Protocol
5 8 (0.68%) REST
5 8 (0.68%) SOAP
6 7 (0.60%) CSS
6 7 (0.60%) HTML
7 4 (0.34%) Oracle Fusion
7 4 (0.34%) Software Packaging
8 3 (0.26%) React
9 2 (0.17%) JSON
9 2 (0.17%) Lightning Web Components
9 2 (0.17%) XML
10 1 (0.085%) Elastic Stack
10 1 (0.085%) jQuery
10 1 (0.085%) MFC
10 1 (0.085%) SAP CAF
Miscellaneous
1 101 (8.62%) Onboarding
2 83 (7.08%) Driving Licence
3 57 (4.86%) Management Information System
4 46 (3.92%) Video Conferencing
5 31 (2.65%) Enterprise Software
6 24 (2.05%) Self-Motivation
7 21 (1.79%) NHS
8 15 (1.28%) Analytical Mindset
8 15 (1.28%) Product Ownership
8 15 (1.28%) Renewable Energy
9 11 (0.94%) Low-Code
10 8 (0.68%) Client/Server
10 8 (0.68%) EPoS
10 8 (0.68%) iPhone
10 8 (0.68%) Mobile App
11 7 (0.60%) IoT
12 6 (0.51%) Data Protection Act
12 6 (0.51%) FMCG
12 6 (0.51%) Reference Data
13 5 (0.43%) Housing Association
Operating Systems
1 375 (32.00%) Windows
2 94 (8.02%) Windows 10
3 86 (7.34%) Windows Server
4 45 (3.84%) Mac OS
5 43 (3.67%) Linux
6 37 (3.16%) Android
7 36 (3.07%) Apple iOS
8 11 (0.94%) Unix
9 8 (0.68%) Windows Server 2016
9 8 (0.68%) Windows Server 2019
10 7 (0.60%) Windows Server 2012
11 4 (0.34%) Windows Server 2008
12 3 (0.26%) Mac OS X
12 3 (0.26%) Solaris
12 3 (0.26%) Ubuntu
13 2 (0.17%) VMS
13 2 (0.17%) Windows 7
14 1 (0.085%) AIX
14 1 (0.085%) Windows Server 2003
Processes & Methodologies
1 347 (29.61%) Problem-Solving
2 279 (23.81%) Customer Service
3 247 (21.08%) ITIL
4 141 (12.03%) ERP
5 127 (10.84%) Continuous Improvement
6 120 (10.24%) ITSM
7 92 (7.85%) Business Intelligence
7 92 (7.85%) Process Improvement
8 82 (7.00%) Service Management
9 78 (6.66%) Change Management
10 65 (5.55%) CRM
11 58 (4.95%) Cybersecurity
12 54 (4.61%) Mentoring
13 43 (3.67%) User Experience
14 40 (3.41%) Computer Science
14 40 (3.41%) Root Cause Analysis
15 39 (3.33%) Data Management
16 38 (3.24%) Migration
17 37 (3.16%) Data Analysis
18 36 (3.07%) Incident Management
Programming Languages
1 251 (21.42%) SQL
2 42 (3.58%) PowerShell
3 36 (3.07%) T-SQL
4 31 (2.65%) Python
5 28 (2.39%) C#
6 18 (1.54%) Java
7 13 (1.11%) VB.NET
8 6 (0.51%) JavaScript
8 6 (0.51%) PL/SQL
9 5 (0.43%) ABAP
9 5 (0.43%) Data Analysis Expressions
9 5 (0.43%) Kusto Query Language
9 5 (0.43%) VBA
10 4 (0.34%) Delphi
10 4 (0.34%) Pascal
10 4 (0.34%) PHP
11 3 (0.26%) Apex Code
11 3 (0.26%) Bash
11 3 (0.26%) Bicep
12 2 (0.17%) VB
Qualifications
1 170 (14.51%) Degree
2 44 (3.75%) Microsoft Certification
3 43 (3.67%) Security Cleared
4 35 (2.99%) A+ Certification
5 27 (2.30%) SC Cleared
6 19 (1.62%) Computer Science Degree
6 19 (1.62%) Microsoft Certified Professional
7 18 (1.54%) HND
8 13 (1.11%) HNC
8 13 (1.11%) ITIL Foundation Certificate
9 10 (0.85%) ITIL Certification
10 9 (0.77%) DBS Check
10 9 (0.77%) Network+ Certification
11 7 (0.60%) CCNA
11 7 (0.60%) Cisco Certification
12 6 (0.51%) DV Cleared
12 6 (0.51%) MCSA
13 5 (0.43%) MCSE
13 5 (0.43%) SAP Certification
14 4 (0.34%) BPSS Clearance
Quality Assurance & Compliance
1 78 (6.66%) SLA
2 23 (1.96%) QA
3 16 (1.37%) Accessibility
4 13 (1.11%) ISO/IEC 27001
5 11 (0.94%) Cyber Essentials
6 9 (0.77%) GDPR
7 6 (0.51%) Data Quality
8 5 (0.43%) Cyber Essentials PLUS
9 4 (0.34%) Actionable Recommendations
10 1 (0.085%) PCI DSS
System Software
1 252 (21.50%) Active Directory
2 28 (2.39%) VMware Infrastructure
3 15 (1.28%) Hyper-V
4 11 (0.94%) Virtual Desktop
5 5 (0.43%) BitLocker
5 5 (0.43%) Virtual Machines
6 3 (0.26%) XenApp
7 2 (0.17%) Docker
8 1 (0.085%) vSphere
Systems Management
1 105 (8.96%) Microsoft Intune
2 20 (1.71%) SCCM
3 9 (0.77%) Grafana
4 7 (0.60%) Control-M
4 7 (0.60%) Kubernetes
4 7 (0.60%) Prometheus
5 4 (0.34%) Jamf Pro
5 4 (0.34%) Single Sign-On
6 3 (0.26%) Terraform
7 1 (0.085%) AirWatch
7 1 (0.085%) EMC NetWorker
7 1 (0.085%) SCOM
7 1 (0.085%) Symantec Endpoint Protection
Vendors
1 427 (36.43%) Microsoft
2 42 (3.58%) ServiceNow
3 34 (2.90%) Oracle
4 32 (2.73%) VMware
5 30 (2.56%) SAP
6 20 (1.71%) Adobe
7 18 (1.54%) Cisco
8 15 (1.28%) Apple
8 15 (1.28%) Freshdesk
8 15 (1.28%) Google
9 14 (1.19%) Salesforce
10 12 (1.02%) Nintex
11 11 (0.94%) CheckPoint
11 11 (0.94%) ConnectWise
11 11 (0.94%) HubSpot
11 11 (0.94%) Northgate
11 11 (0.94%) Palo Alto
11 11 (0.94%) Sage
12 10 (0.85%) iManage
12 10 (0.85%) Polycom