Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,000 per year, according to job vacancies posted during the 6 months leading to 25 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
25 Feb 2026
Same period 2025 Same period 2024
Rank 127 200 154
Rank change year-on-year +73 -46 +90
Permanent jobs requiring a Support Analyst 1,155 709 1,437
As % of all permanent jobs in the UK 1.66% 1.50% 1.91%
As % of the Job Titles category 1.82% 1.64% 2.02%
Number of salaries quoted 863 460 1,197
10th Percentile £26,000 £26,250 £25,000
25th Percentile £28,750 £31,250 £28,500
Median annual salary (50th Percentile) £34,000 £40,000 £37,500
Median % change year-on-year -15.00% +6.67% +13.64%
75th Percentile £43,000 £53,750 £48,500
90th Percentile £53,750 £70,100 £62,250
UK excluding London median annual salary £32,500 £32,500 £34,000
% change year-on-year - -4.41% +11.48%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 63,517 43,315 71,309
% of permanent jobs with a recognized job title 91.40% 91.37% 94.77%
Number of salaries quoted 40,034 23,059 55,485
10th Percentile £29,250 £32,500 £28,500
25th Percentile £37,500 £45,000 £39,375
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.33%
75th Percentile £75,000 £80,000 £73,750
90th Percentile £95,000 £100,000 £92,500
UK excluding London median annual salary £50,000 £55,000 £50,000
% change year-on-year -9.09% +10.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 25 February 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 25 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +76 1,036 £33,500 -16.25% 126
UK excluding London +131 859 £32,500 - 125
South East +82 267 £33,000 -5.71% 43
London -7 261 £41,000 -18.00% 26
Work from Home +60 253 £34,500 -13.75% 48
North of England +29 164 £32,000 -5.88% 20
Midlands +66 163 £30,000 -7.69% 23
South West +54 110 £32,500 +3.17% 15
West Midlands +53 93 £35,000 +6.06% 12
Yorkshire +25 92 £27,750 -23.97% 11
Scotland +28 71 £35,000 - 10
East Midlands +14 70 £27,000 +3.85% 10
East of England +47 69 £28,000 -17.04% 14
North West +2 59 £35,221 +17.40% 8
North East -3 13 £41,500 +18.57% 1
Northern Ireland -18 13 £32,000 +15.11%
Wales -11 2 £42,000 -1.18% 2

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 25 February 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 435 (37.66%) Microsoft
2 371 (32.12%) Windows
3 357 (30.91%) Problem-Solving
4 310 (26.84%) Microsoft 365
5 299 (25.89%) Customer Service
6 256 (22.16%) SQL
7 253 (21.90%) Active Directory
8 247 (21.39%) ITIL
9 227 (19.65%) Azure
10 173 (14.98%) Degree
11 149 (12.90%) Microsoft Office
12 139 (12.03%) ERP
13 130 (11.26%) Entra ID
14 119 (10.30%) Continuous Improvement
15 118 (10.22%) ITSM
16 112 (9.70%) Microsoft Intune
17 106 (9.18%) Power Platform
18 96 (8.31%) Process Improvement
19 93 (8.05%) Business Intelligence
19 93 (8.05%) SharePoint
20 90 (7.79%) Windows 10
21 89 (7.71%) Microsoft Excel
22 87 (7.53%) Windows Server
23 84 (7.27%) JIRA
24 82 (7.10%) SLA
25 81 (7.01%) Power BI
26 80 (6.93%) Change Management
27 79 (6.84%) Microsoft Exchange
28 76 (6.58%) Service Management
29 75 (6.49%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 93 (8.05%) SharePoint
2 79 (6.84%) Microsoft Exchange
3 19 (1.65%) Confluence
4 10 (0.87%) Skype for Business
5 9 (0.78%) IIS
6 4 (0.35%) WebSphere
6 4 (0.35%) WebSphere Application Server
7 3 (0.26%) CMS
8 2 (0.17%) Exchange Server 2013
9 1 (0.087%) Appian
9 1 (0.087%) Moodle
9 1 (0.087%) Tomcat
9 1 (0.087%) Umbraco
Applications
1 149 (12.90%) Microsoft Office
2 89 (7.71%) Microsoft Excel
3 40 (3.46%) Microsoft PowerPoint
4 15 (1.30%) MS Visio
5 13 (1.13%) Spreadsheet
6 1 (0.087%) Acrobat
6 1 (0.087%) AutoCAD
6 1 (0.087%) Photoshop
Business Applications
1 30 (2.60%) Dynamics CRM
2 17 (1.47%) Endur
3 15 (1.30%) NEC Housing
4 14 (1.21%) NetSuite
5 12 (1.04%) Dynamics AX
5 12 (1.04%) Visualfiles
6 9 (0.78%) Magento
6 9 (0.78%) Shopify
7 8 (0.69%) Dynamics NAV
7 8 (0.69%) Unit4 Business World
8 7 (0.61%) SAP S/4HANA
9 6 (0.52%) Fidessa
9 6 (0.52%) SAP HR
9 6 (0.52%) SAP Payroll
10 5 (0.43%) Oracle EBS
10 5 (0.43%) SAP ERP
11 4 (0.35%) Elite 3E
12 3 (0.26%) Alphatax
12 3 (0.26%) Dynamics GP
12 3 (0.26%) SAP Business ByDesign
Cloud Services
1 310 (26.84%) Microsoft 365
2 227 (19.65%) Azure
3 130 (11.26%) Entra ID
4 106 (9.18%) Power Platform
5 54 (4.68%) Dynamics 365
6 45 (3.90%) SaaS
7 39 (3.38%) OneDrive
8 25 (2.16%) AWS
9 23 (1.99%) Power Automate
10 19 (1.65%) PowerApps
11 17 (1.47%) Azure DevOps
12 14 (1.21%) Google Workspace
13 9 (0.78%) dbt
14 8 (0.69%) Boomi
14 8 (0.69%) iPaaS
14 8 (0.69%) Workato
15 6 (0.52%) OCI
16 5 (0.43%) Azure Monitor
17 4 (0.35%) BigCommerce
17 4 (0.35%) PaaS
Communications & Networking
1 75 (6.49%) DNS
2 71 (6.15%) Firewall
3 69 (5.97%) DHCP
4 61 (5.28%) VPN
5 46 (3.98%) TCP/IP
6 27 (2.34%) Remote Desktop
7 21 (1.82%) LAN
7 21 (1.82%) WAN
8 20 (1.73%) Wireless
9 16 (1.39%) Broadband
10 15 (1.30%) WebEx
10 15 (1.30%) Wi-Fi
11 12 (1.04%) Unified Communications
11 12 (1.04%) WinSCP
12 11 (0.95%) VLAN
13 10 (0.87%) Internet
13 10 (0.87%) Skype
13 10 (0.87%) VoIP
14 9 (0.78%) SD-WAN
15 7 (0.61%) MPLS
Database & Business Intelligence
1 81 (7.01%) Power BI
2 75 (6.49%) SQL Server
3 26 (2.25%) Relational Database
4 15 (1.30%) Oracle Reports
5 12 (1.04%) Metabase
5 12 (1.04%) SQL Server Reporting Services
6 11 (0.95%) SQL Server Integration Services
7 9 (0.78%) Data Warehouse
8 6 (0.52%) PostgreSQL
9 5 (0.43%) MySQL
9 5 (0.43%) SAP BW
10 3 (0.26%) Azure SQL Database
11 2 (0.17%) DB2
12 1 (0.087%) Oracle Database
Development Applications
1 84 (7.27%) JIRA
2 22 (1.90%) Git
3 12 (1.04%) Visual Studio
4 7 (0.61%) Bitbucket
5 4 (0.35%) LabVIEW
6 2 (0.17%) Rational Rhapsody
General
1 495 (42.86%) Social Skills
2 198 (17.14%) Finance
3 175 (15.15%) Analytical Skills
4 95 (8.23%) Law
5 78 (6.75%) Organisational Skills
6 76 (6.58%) Manufacturing
7 70 (6.06%) Retail
8 61 (5.28%) Legal
9 55 (4.76%) Telecoms
10 32 (2.77%) Advertising
11 27 (2.34%) Marketing
12 24 (2.08%) Documentation Skills
13 16 (1.39%) Automotive
13 16 (1.39%) Back Office
14 15 (1.30%) Banking
15 13 (1.13%) Billing
16 8 (0.69%) Financial Institution
17 7 (0.61%) Publishing
18 5 (0.43%) Front Office
18 5 (0.43%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 27 (2.34%) .NET
2 14 (1.21%) Middleware
3 12 (1.04%) Web Services
4 11 (0.95%) EDI
5 9 (0.78%) FIX Protocol
6 8 (0.69%) CSS
6 8 (0.69%) HTML
6 8 (0.69%) REST
6 8 (0.69%) SOAP
7 4 (0.35%) Lightning Web Components
7 4 (0.35%) Oracle Fusion
7 4 (0.35%) React
7 4 (0.35%) Software Packaging
8 2 (0.17%) JSON
8 2 (0.17%) XML
9 1 (0.087%) Elastic Stack
9 1 (0.087%) jQuery
9 1 (0.087%) LDAP
9 1 (0.087%) MFC
9 1 (0.087%) SAP CAF
Miscellaneous
1 106 (9.18%) Onboarding
2 81 (7.01%) Driving Licence
3 65 (5.63%) Management Information System
4 47 (4.07%) Video Conferencing
5 32 (2.77%) Enterprise Software
6 25 (2.16%) Self-Motivation
7 23 (1.99%) NHS
8 15 (1.30%) Product Ownership
8 15 (1.30%) Renewable Energy
9 13 (1.13%) Analytical Mindset
10 11 (0.95%) Low-Code
11 8 (0.69%) Client/Server
11 8 (0.69%) Data Centre
11 8 (0.69%) EPoS
11 8 (0.69%) iPhone
11 8 (0.69%) Mobile App
12 7 (0.61%) IoT
13 6 (0.52%) Data Protection Act
13 6 (0.52%) FMCG
13 6 (0.52%) Reference Data
Operating Systems
1 371 (32.12%) Windows
2 90 (7.79%) Windows 10
3 87 (7.53%) Windows Server
4 47 (4.07%) Mac OS
5 40 (3.46%) Linux
6 37 (3.20%) Apple iOS
7 33 (2.86%) Android
8 12 (1.04%) Windows Server 2019
9 11 (0.95%) Unix
10 9 (0.78%) Windows Server 2016
11 7 (0.61%) Windows Server 2012
12 5 (0.43%) Mac OS X
13 4 (0.35%) Windows Server 2008
14 3 (0.26%) Solaris
14 3 (0.26%) Ubuntu
15 2 (0.17%) VMS
15 2 (0.17%) Windows 7
16 1 (0.087%) AIX
16 1 (0.087%) Windows Server 2003
Processes & Methodologies
1 357 (30.91%) Problem-Solving
2 299 (25.89%) Customer Service
3 247 (21.39%) ITIL
4 139 (12.03%) ERP
5 119 (10.30%) Continuous Improvement
6 118 (10.22%) ITSM
7 96 (8.31%) Process Improvement
8 93 (8.05%) Business Intelligence
9 80 (6.93%) Change Management
10 76 (6.58%) Service Management
11 64 (5.54%) CRM
12 60 (5.19%) Cybersecurity
13 58 (5.02%) Mentoring
14 44 (3.81%) User Experience
15 42 (3.64%) Computer Science
15 42 (3.64%) Root Cause Analysis
16 37 (3.20%) Data Analysis
16 37 (3.20%) Data Management
17 36 (3.12%) Asset Management
17 36 (3.12%) Incident Management
Programming Languages
1 256 (22.16%) SQL
2 42 (3.64%) PowerShell
3 37 (3.20%) T-SQL
4 29 (2.51%) Python
5 28 (2.42%) C#
6 18 (1.56%) Java
7 12 (1.04%) VB.NET
8 7 (0.61%) PL/SQL
9 6 (0.52%) JavaScript
10 5 (0.43%) ABAP
10 5 (0.43%) Data Analysis Expressions
10 5 (0.43%) Kusto Query Language
10 5 (0.43%) VBA
11 4 (0.35%) Delphi
11 4 (0.35%) Pascal
11 4 (0.35%) PHP
12 3 (0.26%) Apex Code
12 3 (0.26%) Bash
12 3 (0.26%) Bicep
12 3 (0.26%) VB
Qualifications
1 173 (14.98%) Degree
2 45 (3.90%) Microsoft Certification
3 44 (3.81%) Security Cleared
4 33 (2.86%) A+ Certification
5 30 (2.60%) SC Cleared
6 20 (1.73%) HND
7 19 (1.65%) Computer Science Degree
8 18 (1.56%) Microsoft Certified Professional
9 14 (1.21%) HNC
9 14 (1.21%) ITIL Foundation Certificate
10 10 (0.87%) ITIL Certification
11 9 (0.78%) DBS Check
11 9 (0.78%) Network+ Certification
12 7 (0.61%) CCNA
12 7 (0.61%) Cisco Certification
13 6 (0.52%) MCSA
14 5 (0.43%) DV Cleared
14 5 (0.43%) MCSE
14 5 (0.43%) SAP Certification
15 4 (0.35%) BPSS Clearance
Quality Assurance & Compliance
1 82 (7.10%) SLA
2 22 (1.90%) QA
3 16 (1.39%) Accessibility
4 14 (1.21%) ISO/IEC 27001
5 10 (0.87%) Cyber Essentials
6 9 (0.78%) GDPR
7 6 (0.52%) Data Quality
8 4 (0.35%) Actionable Recommendations
8 4 (0.35%) Cyber Essentials PLUS
9 1 (0.087%) PCI DSS
System Software
1 253 (21.90%) Active Directory
2 28 (2.42%) VMware Infrastructure
3 16 (1.39%) Hyper-V
4 12 (1.04%) Virtual Desktop
5 6 (0.52%) Virtual Machines
6 4 (0.35%) BitLocker
7 2 (0.17%) XenApp
8 1 (0.087%) Docker
8 1 (0.087%) vSphere
Systems Management
1 112 (9.70%) Microsoft Intune
2 17 (1.47%) SCCM
3 9 (0.78%) Grafana
4 7 (0.61%) Control-M
4 7 (0.61%) Kubernetes
4 7 (0.61%) Prometheus
5 4 (0.35%) Jamf Pro
6 3 (0.26%) Terraform
7 1 (0.087%) AirWatch
7 1 (0.087%) Autotask
7 1 (0.087%) EMC NetWorker
7 1 (0.087%) SCOM
7 1 (0.087%) Symantec Endpoint Protection
7 1 (0.087%) WSUS
Vendors
1 435 (37.66%) Microsoft
2 39 (3.38%) ServiceNow
3 35 (3.03%) Oracle
4 33 (2.86%) SAP
5 32 (2.77%) VMware
6 22 (1.90%) Adobe
6 22 (1.90%) Cisco
7 16 (1.39%) Salesforce
8 15 (1.30%) CheckPoint
8 15 (1.30%) Freshdesk
8 15 (1.30%) Google
8 15 (1.30%) Palo Alto
9 12 (1.04%) Apple
9 12 (1.04%) Nintex
10 11 (0.95%) ConnectWise
10 11 (0.95%) HubSpot
10 11 (0.95%) Northgate
10 11 (0.95%) Polycom
11 10 (0.87%) Sage
11 10 (0.87%) SolarWinds