Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £33,500 per year, according to job vacancies posted during the 6 months leading to 9 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
9 Jan 2026
Same period 2025 Same period 2024
Rank 127 200 149
Rank change year-on-year +73 -51 +85
Permanent jobs requiring a Support Analyst 1,099 807 1,124
As % of all permanent jobs in the UK 1.84% 1.50% 2.06%
As % of the Job Titles category 2.03% 1.62% 2.16%
Number of salaries quoted 856 477 947
10th Percentile £26,000 £26,325 £24,250
25th Percentile £28,000 £31,250 £28,750
Median annual salary (50th Percentile) £33,500 £40,000 £37,500
Median % change year-on-year -16.25% +6.67% +7.14%
75th Percentile £42,500 £51,500 £48,750
90th Percentile £53,750 £67,500 £63,750
UK excluding London median annual salary £32,500 £35,000 £32,500
% change year-on-year -7.14% +7.69% +4.84%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 54,127 49,926 51,946
% of permanent jobs with a recognized job title 90.61% 92.94% 95.29%
Number of salaries quoted 33,436 25,964 39,996
10th Percentile £28,500 £33,200 £30,625
25th Percentile £36,250 £45,000 £41,250
Median annual salary (50th Percentile) £55,000 £60,000 £57,500
Median % change year-on-year -8.33% +4.35% -4.17%
75th Percentile £75,000 £78,750 £77,500
90th Percentile £93,750 £97,500 £96,250
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 9 January 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 9 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +84 992 £33,500 -16.25% 172
UK excluding London +112 822 £32,500 -7.14% 168
Work from Home +34 252 £33,750 -15.63% 35
South East +93 251 £32,750 -6.43% 47
London +13 251 £43,750 -12.50% 23
Midlands +76 165 £30,000 -13.04% 27
North of England +43 148 £31,000 -5.34% 43
South West +51 102 £33,500 +4.69% 20
East Midlands +48 83 £29,500 -13.87% 14
West Midlands +48 82 £35,000 +1.09% 12
Yorkshire +30 77 £26,125 -28.42% 24
East of England +56 73 £27,500 -21.43% 21
Scotland +30 64 £35,000 - 6
North West +7 53 £33,750 +7.14% 17
North East +24 18 £31,500 -18.90% 2
Northern Ireland -2 12 £31,500 -8.43% 2
Wales -5 7 £48,500 +38.57% 5

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 9 January 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 459 (41.77%) Microsoft
2 394 (35.85%) Problem-Solving
3 377 (34.30%) Windows
4 330 (30.03%) Customer Service
5 299 (27.21%) Microsoft 365
6 266 (24.20%) Active Directory
7 265 (24.11%) SQL
8 257 (23.38%) ITIL
9 218 (19.84%) Azure
10 159 (14.47%) Microsoft Office
11 150 (13.65%) Degree
12 128 (11.65%) Entra ID
13 118 (10.74%) Microsoft Intune
14 113 (10.28%) Power Platform
15 112 (10.19%) ERP
16 109 (9.92%) Windows Server
17 108 (9.83%) Continuous Improvement
18 105 (9.55%) Microsoft Excel
19 99 (9.01%) ITSM
20 94 (8.55%) Business Intelligence
21 89 (8.10%) Firewall
21 89 (8.10%) Windows 10
22 85 (7.73%) Power BI
23 84 (7.64%) DNS
23 84 (7.64%) SLA
24 83 (7.55%) Service Management
25 81 (7.37%) Process Improvement
26 80 (7.28%) DHCP
27 73 (6.64%) SQL Server
28 72 (6.55%) Change Management

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 72 (6.55%) Microsoft Exchange
2 70 (6.37%) SharePoint
3 17 (1.55%) Confluence
4 14 (1.27%) IIS
5 13 (1.18%) Skype for Business
6 2 (0.18%) Adobe Experience Manager
6 2 (0.18%) CMS
6 2 (0.18%) Exchange Server 2013
6 2 (0.18%) WebSphere
6 2 (0.18%) WebSphere Application Server
7 1 (0.091%) Appian
7 1 (0.091%) Moodle
7 1 (0.091%) Tomcat
7 1 (0.091%) Umbraco
Applications
1 159 (14.47%) Microsoft Office
2 105 (9.55%) Microsoft Excel
3 46 (4.19%) Microsoft PowerPoint
4 20 (1.82%) Spreadsheet
5 10 (0.91%) MS Visio
6 1 (0.091%) Acrobat
6 1 (0.091%) AutoCAD
6 1 (0.091%) Photoshop
Business Applications
1 26 (2.37%) Dynamics CRM
2 14 (1.27%) NetSuite
3 12 (1.09%) Endur
4 11 (1.00%) Visualfiles
5 10 (0.91%) NEC Housing
5 10 (0.91%) Oracle EBS
6 9 (0.82%) Dynamics AX
7 8 (0.73%) SAP S/4HANA
8 6 (0.55%) Fidessa
9 5 (0.45%) Dynamics NAV
9 5 (0.45%) SAP HR
9 5 (0.45%) SAP Payroll
9 5 (0.45%) Shopify
10 4 (0.36%) Elite 3E
10 4 (0.36%) Magento
11 3 (0.27%) Remedy ITSM
12 2 (0.18%) SAP Business One
12 2 (0.18%) SAP HCM
13 1 (0.091%) Carpe Diem
13 1 (0.091%) Sage 200
Cloud Services
1 299 (27.21%) Microsoft 365
2 218 (19.84%) Azure
3 128 (11.65%) Entra ID
4 113 (10.28%) Power Platform
5 52 (4.73%) Dynamics 365
6 46 (4.19%) SaaS
7 30 (2.73%) AWS
8 28 (2.55%) PowerApps
9 27 (2.46%) OneDrive
10 17 (1.55%) Power Automate
11 14 (1.27%) Google Workspace
12 7 (0.64%) Azure DevOps
13 5 (0.45%) Azure Monitor
13 5 (0.45%) OCI
14 4 (0.36%) dbt
14 4 (0.36%) PaaS
15 3 (0.27%) BigCommerce
15 3 (0.27%) IaaS
15 3 (0.27%) Oracle Service Cloud
16 2 (0.18%) SuccessFactors
Communications & Networking
1 89 (8.10%) Firewall
2 84 (7.64%) DNS
3 80 (7.28%) DHCP
4 65 (5.91%) VPN
5 58 (5.28%) LAN
6 53 (4.82%) WAN
7 43 (3.91%) TCP/IP
8 35 (3.18%) Remote Desktop
9 29 (2.64%) Wireless
10 22 (2.00%) VoIP
10 22 (2.00%) WebEx
11 19 (1.73%) Internet
11 19 (1.73%) SD-WAN
12 18 (1.64%) Wi-Fi
13 16 (1.46%) Broadband
14 14 (1.27%) Skype
14 14 (1.27%) Unified Communications
15 13 (1.18%) MPLS
16 9 (0.82%) Kerberos
16 9 (0.82%) WinSCP
Database & Business Intelligence
1 85 (7.73%) Power BI
2 73 (6.64%) SQL Server
3 29 (2.64%) Oracle Reports
4 23 (2.09%) Relational Database
5 19 (1.73%) MySQL
6 8 (0.73%) SQL Server Integration Services
7 6 (0.55%) Crystal Reports
7 6 (0.55%) Oracle Database
7 6 (0.55%) SQL Server Reporting Services
8 5 (0.45%) Metabase
8 5 (0.45%) PostgreSQL
9 4 (0.36%) Data Warehouse
10 2 (0.18%) Metadata
11 1 (0.091%) Azure SQL Database
11 1 (0.091%) BusinessObjects
11 1 (0.091%) MS Access
11 1 (0.091%) Tableau
Development Applications
1 69 (6.28%) JIRA
2 17 (1.55%) Git
3 7 (0.64%) Bitbucket
4 5 (0.45%) Visual Studio
5 4 (0.36%) LabVIEW
General
1 519 (47.22%) Social Skills
2 166 (15.10%) Analytical Skills
3 155 (14.10%) Finance
4 111 (10.10%) Law
5 74 (6.73%) Organisational Skills
6 62 (5.64%) Manufacturing
7 61 (5.55%) Retail
8 53 (4.82%) Legal
9 52 (4.73%) Telecoms
10 35 (3.18%) Marketing
11 25 (2.27%) Advertising
12 16 (1.46%) Automotive
13 15 (1.36%) Back Office
14 12 (1.09%) Banking
14 12 (1.09%) Billing
14 12 (1.09%) Documentation Skills
14 12 (1.09%) Front Office
14 12 (1.09%) Police
15 9 (0.82%) Pharmaceutical
16 6 (0.55%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 17 (1.55%) HTML
2 15 (1.36%) EDI
2 15 (1.36%) Oracle Fusion
3 14 (1.27%) .NET
4 13 (1.18%) CSS
5 9 (0.82%) FIX Protocol
5 9 (0.82%) LDAP
6 7 (0.64%) REST
6 7 (0.64%) SOAP
7 5 (0.45%) Lightning Web Components
7 5 (0.45%) Software Packaging
7 5 (0.45%) XML
8 4 (0.36%) JSON
8 4 (0.36%) Middleware
8 4 (0.36%) React
9 3 (0.27%) Web Services
10 2 (0.18%) jQuery
10 2 (0.18%) SAP Fiori
11 1 (0.091%) MFC
11 1 (0.091%) SAP TM
Miscellaneous
1 97 (8.83%) Onboarding
2 72 (6.55%) Management Information System
3 63 (5.73%) Driving Licence
4 45 (4.09%) Video Conferencing
5 38 (3.46%) Enterprise Software
6 19 (1.73%) Data Centre
7 17 (1.55%) NHS
7 17 (1.55%) Self-Motivation
8 9 (0.82%) PKI
9 8 (0.73%) Analytical Mindset
9 8 (0.73%) Client/Server
9 8 (0.73%) EPoS
9 8 (0.73%) FMCG
9 8 (0.73%) iPhone
9 8 (0.73%) Renewable Energy
10 7 (0.64%) iSeries
10 7 (0.64%) Mobile App
11 6 (0.55%) Handset
11 6 (0.55%) IoT
11 6 (0.55%) iPad
Operating Systems
1 377 (34.30%) Windows
2 109 (9.92%) Windows Server
3 89 (8.10%) Windows 10
4 53 (4.82%) Mac OS
5 40 (3.64%) Linux
6 37 (3.37%) Apple iOS
7 26 (2.37%) Windows Server 2019
8 23 (2.09%) Android
9 18 (1.64%) Windows Server 2016
10 13 (1.18%) Unix
11 6 (0.55%) Mac OS X
12 5 (0.45%) Solaris
13 3 (0.27%) Ubuntu
13 3 (0.27%) Windows 7
13 3 (0.27%) Windows Server 2008
13 3 (0.27%) Windows Server 2012
14 2 (0.18%) VMS
15 1 (0.091%) AIX
15 1 (0.091%) Windows Server 2003
Processes & Methodologies
1 394 (35.85%) Problem-Solving
2 330 (30.03%) Customer Service
3 257 (23.38%) ITIL
4 112 (10.19%) ERP
5 108 (9.83%) Continuous Improvement
6 99 (9.01%) ITSM
7 94 (8.55%) Business Intelligence
8 83 (7.55%) Service Management
9 81 (7.37%) Process Improvement
10 72 (6.55%) Change Management
11 62 (5.64%) Cybersecurity
12 57 (5.19%) Mentoring
13 49 (4.46%) CRM
14 46 (4.19%) Incident Management
15 45 (4.09%) Asset Management
16 43 (3.91%) Data Analysis
17 38 (3.46%) User Experience
18 34 (3.09%) Computer Science
18 34 (3.09%) Problem Management
18 34 (3.09%) Root Cause Analysis
Programming Languages
1 265 (24.11%) SQL
2 39 (3.55%) PowerShell
3 33 (3.00%) C#
4 30 (2.73%) Python
5 29 (2.64%) T-SQL
6 12 (1.09%) VB
7 10 (0.91%) Java
7 10 (0.91%) PL/SQL
8 9 (0.82%) VB.NET
9 7 (0.64%) JavaScript
10 6 (0.55%) VBA
11 5 (0.45%) Data Analysis Expressions
11 5 (0.45%) Kusto Query Language
12 3 (0.27%) Apex Code
12 3 (0.27%) Bash
12 3 (0.27%) Bicep
13 2 (0.18%) ABAP
13 2 (0.18%) Shell Script
14 1 (0.091%) VBScript
Qualifications
1 150 (13.65%) Degree
2 65 (5.91%) Microsoft Certification
3 50 (4.55%) Security Cleared
4 46 (4.19%) SC Cleared
5 28 (2.55%) MCP
6 26 (2.37%) A+ Certification
6 26 (2.37%) ITIL Foundation Certificate
7 24 (2.18%) DBS Check
8 19 (1.73%) CCNA
8 19 (1.73%) Cisco Certification
9 18 (1.64%) Computer Science Degree
10 16 (1.46%) ITIL Certification
11 15 (1.36%) HND
12 13 (1.18%) HNC
12 13 (1.18%) Network+ Certification
13 12 (1.09%) BPSS Clearance
14 11 (1.00%) MCSA
15 5 (0.45%) MCSE
15 5 (0.45%) MCTS
16 4 (0.36%) Master's Degree
Quality Assurance & Compliance
1 84 (7.64%) SLA
2 25 (2.27%) QA
3 16 (1.46%) Accessibility
4 14 (1.27%) ISO/IEC 27001
5 13 (1.18%) Cyber Essentials
6 11 (1.00%) Data Quality
7 7 (0.64%) GDPR
8 5 (0.45%) 21 CFR Part 11
8 5 (0.45%) Cyber Essentials PLUS
8 5 (0.45%) GxP
9 1 (0.091%) PCI DSS
System Software
1 266 (24.20%) Active Directory
2 27 (2.46%) VMware Infrastructure
3 16 (1.46%) Hyper-V
3 16 (1.46%) Virtual Desktop
4 7 (0.64%) Virtual Machines
5 6 (0.55%) BitLocker
5 6 (0.55%) Firmware
6 1 (0.091%) Terminal Server
6 1 (0.091%) XenApp
Systems Management
1 118 (10.74%) Microsoft Intune
2 23 (2.09%) SCCM
3 9 (0.82%) Grafana
3 9 (0.82%) Jamf Pro
3 9 (0.82%) WSUS
4 7 (0.64%) Control-M
4 7 (0.64%) Kubernetes
4 7 (0.64%) Prometheus
5 5 (0.45%) Autotask
6 3 (0.27%) Terraform
7 1 (0.091%) AirWatch
7 1 (0.091%) EMC NetWorker
7 1 (0.091%) SCOM
7 1 (0.091%) Symantec Endpoint Protection
Vendors
1 459 (41.77%) Microsoft
2 53 (4.82%) Oracle
3 47 (4.28%) Cisco
4 31 (2.82%) SAP
4 31 (2.82%) ServiceNow
4 31 (2.82%) VMware
5 29 (2.64%) Meraki
6 25 (2.27%) Adobe
7 20 (1.82%) Polycom
8 19 (1.73%) CheckPoint
8 19 (1.73%) Palo Alto
9 18 (1.64%) Apple
10 16 (1.46%) Citrix
10 16 (1.46%) Google
11 14 (1.27%) Salesforce
12 13 (1.18%) Fortinet
13 11 (1.00%) Guidewire
14 10 (0.91%) Concur
14 10 (0.91%) Northgate
14 10 (0.91%) SolarWinds