Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 1 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
1 Jun 2026
Same period 2025 Same period 2024
Rank 155 156 196
Rank change year-on-year +1 +40 +59
Permanent jobs requiring a Support Analyst 1,196 951 1,465
As % of all permanent jobs in the UK 1.28% 2.17% 1.44%
As % of the Job Titles category 1.37% 2.42% 1.52%
Number of salaries quoted 928 800 1,145
10th Percentile £26,250 £25,000 £24,600
25th Percentile £30,000 £28,000 £27,500
Median annual salary (50th Percentile) £35,000 £34,500 £35,000
Median % change year-on-year +1.45% -1.43% +2.94%
75th Percentile £42,500 £47,500 £47,500
90th Percentile £47,875 £57,500 £60,000
UK excluding London median annual salary £33,000 £31,500 £32,000
% change year-on-year +4.76% -1.56% +4.92%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 87,195 39,235 96,338
% of permanent jobs with a recognized job title 93.47% 89.39% 94.78%
Number of salaries quoted 58,141 22,113 70,235
10th Percentile £30,000 £29,500 £28,500
25th Percentile £40,000 £40,000 £38,378
Median annual salary (50th Percentile) £55,000 £57,500 £52,500
Median % change year-on-year -4.35% +9.52% -12.50%
75th Percentile £75,000 £77,500 £70,000
90th Percentile £95,000 £100,000 £90,000
UK excluding London median annual salary £50,000 £50,967 £50,000
% change year-on-year -1.90% +1.93% -6.54%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 1 June 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 1 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -7 1,079 £35,000 +2.94% 110
UK excluding London +32 958 £33,000 +4.76% 108
South East +63 302 £32,500 -7.14% 45
Work from Home +36 247 £38,500 +6.94% 42
London -46 209 £40,500 -14.74% 20
North of England -14 196 £35,000 +22.81% 26
Midlands -11 157 £35,000 +16.67% 14
South West -5 133 £32,500 +6.56% 10
Yorkshire -36 103 £34,000 +19.30% 13
West Midlands -15 94 £35,000 +12.90% 8
North West +15 92 £35,000 +11.55% 13
East of England -27 82 £30,000 - 5
Scotland +65 79 £32,500 -24.86% 3
East Midlands -25 63 £35,000 +18.64% 6
Wales -36 7 £35,000 +35.27% 2
Northern Ireland -36 2 £32,000 -36.00% 5
North East -60 1 £43,500 +26.09%

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 1 June 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 416 (34.78%) Microsoft
2 359 (30.02%) Windows
3 341 (28.51%) Microsoft 365
4 265 (22.16%) Problem-Solving
5 246 (20.57%) SQL
6 244 (20.40%) Active Directory
7 209 (17.47%) Azure
8 188 (15.72%) ITIL
9 171 (14.30%) Customer Service
10 146 (12.21%) ERP
11 137 (11.45%) Continuous Improvement
12 119 (9.95%) Degree
12 119 (9.95%) ITSM
12 119 (9.95%) Microsoft Office
13 102 (8.53%) Entra ID
14 98 (8.19%) Windows Server
15 95 (7.94%) Process Improvement
16 91 (7.61%) SharePoint
17 89 (7.44%) Windows 10
18 88 (7.36%) Service Management
19 85 (7.11%) Power Platform
20 81 (6.77%) SQL Server
21 77 (6.44%) Business Intelligence
22 76 (6.35%) Change Management
23 73 (6.10%) Microsoft Exchange
23 73 (6.10%) SLA
24 66 (5.52%) Microsoft Intune
25 64 (5.35%) JIRA
25 64 (5.35%) Power BI
26 63 (5.27%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 91 (7.61%) SharePoint
2 73 (6.10%) Microsoft Exchange
3 25 (2.09%) IIS
4 11 (0.92%) Confluence
4 11 (0.92%) Skype for Business
5 5 (0.42%) CMS
6 3 (0.25%) SAS
6 3 (0.25%) WebSphere
6 3 (0.25%) WebSphere Application Server
7 2 (0.17%) Tomcat
Applications
1 119 (9.95%) Microsoft Office
2 58 (4.85%) Microsoft Excel
3 22 (1.84%) Microsoft PowerPoint
4 12 (1.00%) MS Visio
5 3 (0.25%) Photoshop
Business Applications
1 24 (2.01%) Dynamics CRM
2 18 (1.51%) NEC Housing
3 16 (1.34%) Dynamics NAV
4 15 (1.25%) Unit4 Business World
5 14 (1.17%) Dynamics AX
6 11 (0.92%) Visualfiles
7 10 (0.84%) Elite 3E
8 9 (0.75%) Endur
8 9 (0.75%) Magento
9 8 (0.67%) Shopify
10 5 (0.42%) NetSuite
10 5 (0.42%) Oracle Financials
10 5 (0.42%) Oracle Retail
10 5 (0.42%) SAP Business One
10 5 (0.42%) SAP ERP
11 4 (0.33%) Exchequer
11 4 (0.33%) Fidessa
11 4 (0.33%) JDE OneWorld
11 4 (0.33%) Primavera
11 4 (0.33%) SAP HR
Cloud Services
1 341 (28.51%) Microsoft 365
2 209 (17.47%) Azure
3 102 (8.53%) Entra ID
4 85 (7.11%) Power Platform
5 51 (4.26%) Dynamics 365
6 48 (4.01%) OneDrive
7 40 (3.34%) SaaS
8 25 (2.09%) AWS
9 23 (1.92%) Power Automate
10 19 (1.59%) Azure DevOps
11 17 (1.42%) PowerApps
12 16 (1.34%) Google Workspace
13 12 (1.00%) Microsoft Copilot
13 12 (1.00%) PaaS
14 11 (0.92%) Boomi
14 11 (0.92%) IaaS
14 11 (0.92%) iPaaS
14 11 (0.92%) Workato
15 10 (0.84%) ClickUp
16 8 (0.67%) dbt
Communications & Networking
1 63 (5.27%) DNS
2 57 (4.77%) DHCP
3 56 (4.68%) VPN
4 43 (3.60%) Firewall
5 35 (2.93%) TCP/IP
6 26 (2.17%) WAN
7 24 (2.01%) VoIP
8 22 (1.84%) Broadband
9 19 (1.59%) Unified Communications
9 19 (1.59%) Wi-Fi
10 15 (1.25%) VLAN
11 14 (1.17%) LAN
12 13 (1.09%) 4G
13 11 (0.92%) Skype
13 11 (0.92%) WebEx
14 10 (0.84%) WinSCP
15 8 (0.67%) Wireless
16 7 (0.59%) Network Security
17 6 (0.50%) SD-WAN
17 6 (0.50%) Structured Cabling
Database & Business Intelligence
1 81 (6.77%) SQL Server
2 64 (5.35%) Power BI
3 22 (1.84%) Relational Database
4 19 (1.59%) Crystal Reports
5 16 (1.34%) SQL Server Integration Services
6 13 (1.09%) SQL Server Reporting Services
7 10 (0.84%) Metabase
7 10 (0.84%) Oracle Reports
8 8 (0.67%) Data Warehouse
8 8 (0.67%) PostgreSQL
9 7 (0.59%) BusinessObjects
9 7 (0.59%) Power Query
10 5 (0.42%) SAP BW
11 4 (0.33%) DB2
11 4 (0.33%) MySQL
12 3 (0.25%) Azure SQL Database
13 1 (0.084%) SQL Server Analysis Services
Development Applications
1 64 (5.35%) JIRA
2 14 (1.17%) Git
3 10 (0.84%) Visual Studio
4 4 (0.33%) LabVIEW
5 2 (0.17%) Eclipse
5 2 (0.17%) Rational Rhapsody
6 1 (0.084%) SQL Server Management Studio (SSMS)
General
1 328 (27.42%) Social Skills
2 189 (15.80%) Finance
3 118 (9.87%) Analytical Skills
4 90 (7.53%) Manufacturing
5 81 (6.77%) Law
6 71 (5.94%) Legal
7 63 (5.27%) Retail
8 55 (4.60%) Organisational Skills
9 48 (4.01%) Documentation Skills
10 30 (2.51%) Telecoms
11 20 (1.67%) Banking
12 16 (1.34%) Advertising
13 12 (1.00%) Billing
14 11 (0.92%) Local Government
15 10 (0.84%) Back Office
15 10 (0.84%) Inclusion and Diversity
16 9 (0.75%) Financial Institution
16 9 (0.75%) Marketing
17 8 (0.67%) Games
17 8 (0.67%) International Banking
Libraries, Frameworks & Software Standards
1 37 (3.09%) .NET
2 22 (1.84%) Web Services
3 17 (1.42%) Middleware
4 12 (1.00%) CSS
4 12 (1.00%) HTML
5 11 (0.92%) REST
6 10 (0.84%) XML
7 8 (0.67%) SOAP
8 5 (0.42%) EDI
8 5 (0.42%) FIX Protocol
9 4 (0.33%) .NET Framework
9 4 (0.33%) Elastic Stack
9 4 (0.33%) JSON
10 3 (0.25%) Kafka
11 2 (0.17%) 802.1X
12 1 (0.084%) SAP CAF
Miscellaneous
1 66 (5.52%) Onboarding
2 51 (4.26%) Driving Licence
3 43 (3.60%) Video Conferencing
4 39 (3.26%) Management Information System
5 21 (1.76%) Client/Server
6 20 (1.67%) Analytical Mindset
7 19 (1.59%) Self-Motivation
8 15 (1.25%) Product Ownership
9 14 (1.17%) NHS
10 12 (1.00%) Renewable Energy
11 10 (0.84%) Low-Code
12 9 (0.75%) EPoS
13 8 (0.67%) Housing Association
13 8 (0.67%) Hybrid Cloud
14 6 (0.50%) Enterprise Software
14 6 (0.50%) IoT
15 5 (0.42%) Data Protection Act
15 5 (0.42%) iPhone
15 5 (0.42%) iSeries
16 4 (0.33%) CCTV
Operating Systems
1 359 (30.02%) Windows
2 98 (8.19%) Windows Server
3 89 (7.44%) Windows 10
4 37 (3.09%) Android
5 26 (2.17%) Linux
6 19 (1.59%) Mac OS
7 16 (1.34%) Apple iOS
8 14 (1.17%) Windows Server 2019
9 4 (0.33%) Windows Server 2012
10 2 (0.17%) Solaris
10 2 (0.17%) Ubuntu
10 2 (0.17%) Unix
10 2 (0.17%) Windows Server 2016
11 1 (0.084%) Windows 7
11 1 (0.084%) Windows Server 2008
Processes & Methodologies
1 265 (22.16%) Problem-Solving
2 188 (15.72%) ITIL
3 171 (14.30%) Customer Service
4 146 (12.21%) ERP
5 137 (11.45%) Continuous Improvement
6 119 (9.95%) ITSM
7 95 (7.94%) Process Improvement
8 88 (7.36%) Service Management
9 77 (6.44%) Business Intelligence
10 76 (6.35%) Change Management
11 47 (3.93%) Service Delivery
12 45 (3.76%) CRM
13 44 (3.68%) Incident Management
14 39 (3.26%) Cybersecurity
15 36 (3.01%) Data Analysis
15 36 (3.01%) Migration
16 34 (2.84%) Computer Science
17 33 (2.76%) Root Cause Analysis
17 33 (2.76%) Workflow
18 32 (2.68%) Data Management
Programming Languages
1 246 (20.57%) SQL
2 42 (3.51%) PowerShell
3 26 (2.17%) C#
4 22 (1.84%) T-SQL
5 19 (1.59%) JavaScript
6 15 (1.25%) Python
7 14 (1.17%) VB.NET
8 11 (0.92%) Java
9 8 (0.67%) PL/SQL
10 7 (0.59%) PHP
11 5 (0.42%) ABAP
12 4 (0.33%) Delphi
12 4 (0.33%) Pascal
13 3 (0.25%) VBA
14 2 (0.17%) Tcl
15 1 (0.084%) R
Qualifications
1 119 (9.95%) Degree
2 50 (4.18%) A+ Certification
3 42 (3.51%) Security Cleared
4 41 (3.43%) Microsoft Certification
5 24 (2.01%) SC Cleared
6 19 (1.59%) Microsoft Certified Professional
7 12 (1.00%) HND
8 9 (0.75%) HNC
9 8 (0.67%) DV Cleared
10 7 (0.59%) Computer Science Degree
11 6 (0.50%) MBCS
11 6 (0.50%) MCSA
12 5 (0.42%) SAP Certification
13 4 (0.33%) DBS Check
13 4 (0.33%) MCSE
14 3 (0.25%) BPSS Clearance
14 3 (0.25%) CCNA
14 3 (0.25%) Cisco Certification
14 3 (0.25%) ITIL Certification
14 3 (0.25%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 73 (6.10%) SLA
2 20 (1.67%) ISO/IEC 27001
3 16 (1.34%) Accessibility
3 16 (1.34%) Cyber Essentials
4 15 (1.25%) Data Quality
5 11 (0.92%) QA
6 9 (0.75%) GDPR
7 7 (0.59%) Cyber Essentials PLUS
8 4 (0.33%) Actionable Recommendations
9 2 (0.17%) PCI DSS
10 1 (0.084%) DICOM
10 1 (0.084%) PMO
System Software
1 244 (20.40%) Active Directory
2 22 (1.84%) VMware Infrastructure
3 19 (1.59%) Hyper-V
4 11 (0.92%) Virtual Desktop
5 6 (0.50%) BitLocker
6 5 (0.42%) XenApp
7 4 (0.33%) Firmware
7 4 (0.33%) Virtual Machines
8 3 (0.25%) Docker
8 3 (0.25%) Microsoft Virtual Server
8 3 (0.25%) Virtual Servers
9 1 (0.084%) vSphere
Systems Management
1 66 (5.52%) Microsoft Intune
2 29 (2.42%) SCCM
3 7 (0.59%) Single Sign-On
4 4 (0.33%) Kibana
5 2 (0.17%) Jamf Pro
6 1 (0.084%) Autotask
6 1 (0.084%) FortiGate
6 1 (0.084%) Terraform
Vendors
1 416 (34.78%) Microsoft
2 48 (4.01%) ServiceNow
3 36 (3.01%) Oracle
4 32 (2.68%) VMware
5 27 (2.26%) SAP
6 24 (2.01%) iManage
7 19 (1.59%) Google
8 17 (1.42%) Freshdesk
9 16 (1.34%) Adobe
10 15 (1.25%) Citrix
10 15 (1.25%) Northgate
11 14 (1.17%) Apple
12 13 (1.09%) Starlink
13 12 (1.00%) Nintex
14 11 (0.92%) Cisco
14 11 (0.92%) ConnectWise
14 11 (0.92%) HubSpot
14 11 (0.92%) Intapp
15 10 (0.84%) IBM
15 10 (0.84%) IFS