Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,828 per year, according to job vacancies posted during the 6 months leading to 16 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
16 Jun 2026
Same period 2025 Same period 2024
Rank 154 148 188
Rank change year-on-year -6 +40 +63
Permanent jobs requiring a Support Analyst 1,215 1,018 1,521
As % of all permanent jobs in the UK 1.30% 2.28% 1.41%
As % of the Job Titles category 1.39% 2.55% 1.48%
Number of salaries quoted 954 861 1,165
10th Percentile £26,000 £25,000 £24,279
25th Percentile £30,000 £27,750 £27,750
Median annual salary (50th Percentile) £34,828 £33,500 £35,000
Median % change year-on-year +3.96% -4.29% +2.94%
75th Percentile £42,500 £45,125 £47,500
90th Percentile £48,375 £57,500 £61,650
UK excluding London median annual salary £32,500 £31,000 £32,060
% change year-on-year +4.84% -3.31% +5.12%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 87,667 39,868 102,544
% of permanent jobs with a recognized job title 93.98% 89.44% 94.72%
Number of salaries quoted 60,134 22,590 73,956
10th Percentile £30,000 £28,750 £28,500
25th Percentile £40,000 £39,000 £38,500
Median annual salary (50th Percentile) £55,000 £57,500 £52,500
Median % change year-on-year -4.35% +9.52% -12.50%
75th Percentile £75,000 £77,500 £70,000
90th Percentile £95,000 £98,501 £90,000
UK excluding London median annual salary £50,000 £50,000 £50,000
% change year-on-year - - -6.54%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 16 June 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 16 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -12 1,098 £34,828 +3.96% 92
UK excluding London +32 985 £32,500 +4.84% 101
South East +51 309 £32,500 -7.14% 35
Work from Home +16 255 £38,000 +8.57% 35
North of England -1 217 £35,000 +22.81% 21
London -59 202 £41,000 -13.68% 15
Midlands -4 151 £34,250 +14.17% 11
South West -11 134 £32,500 +6.56% 16
Yorkshire -16 120 £34,500 +21.05% 5
North West +27 96 £37,000 +12.98% 14
West Midlands -20 85 £35,000 +12.90% 4
East of England -26 85 £30,000 +1.69% 6
Scotland +69 79 £30,000 -30.64% 5
East Midlands -21 66 £33,500 +13.56% 7
Wales -45 8 £35,000 +35.27% 5
Northern Ireland -31 2 £32,000 -36.00% 6
North East -62 1 £43,500 +27.94% 2

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 16 June 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 427 (35.14%) Microsoft
2 364 (29.96%) Windows
3 353 (29.05%) Microsoft 365
4 260 (21.40%) Problem-Solving
5 252 (20.74%) Active Directory
6 236 (19.42%) SQL
7 212 (17.45%) Azure
8 183 (15.06%) ITIL
9 174 (14.32%) Customer Service
10 147 (12.10%) Continuous Improvement
11 144 (11.85%) ERP
12 122 (10.04%) Microsoft Office
13 119 (9.79%) Degree
14 113 (9.30%) ITSM
15 101 (8.31%) Windows Server
16 100 (8.23%) Entra ID
17 97 (7.98%) SharePoint
18 93 (7.65%) Process Improvement
19 90 (7.41%) Windows 10
20 87 (7.16%) Service Management
21 86 (7.08%) Power Platform
22 78 (6.42%) SQL Server
23 75 (6.17%) Business Intelligence
24 74 (6.09%) Microsoft Exchange
25 70 (5.76%) SLA
26 69 (5.68%) Change Management
27 65 (5.35%) Microsoft Intune
28 62 (5.10%) Power BI
29 60 (4.94%) DNS
30 58 (4.77%) JIRA

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 97 (7.98%) SharePoint
2 74 (6.09%) Microsoft Exchange
3 27 (2.22%) IIS
4 12 (0.99%) Confluence
5 11 (0.91%) Skype for Business
6 5 (0.41%) CMS
7 3 (0.25%) SAS
8 2 (0.16%) Tomcat
8 2 (0.16%) WebSphere
8 2 (0.16%) WebSphere Application Server
Applications
1 122 (10.04%) Microsoft Office
2 57 (4.69%) Microsoft Excel
3 22 (1.81%) Microsoft PowerPoint
4 10 (0.82%) MS Visio
5 3 (0.25%) Photoshop
Business Applications
1 21 (1.73%) Dynamics CRM
2 16 (1.32%) Unit4 Business World
3 15 (1.23%) NEC Housing
4 14 (1.15%) Dynamics NAV
5 13 (1.07%) Dynamics AX
6 11 (0.91%) Visualfiles
7 10 (0.82%) Elite 3E
8 8 (0.66%) Oracle Retail
9 7 (0.58%) Endur
9 7 (0.58%) Magento
9 7 (0.58%) Oracle Financials
10 6 (0.49%) Shopify
11 5 (0.41%) NetSuite
11 5 (0.41%) Oracle EBS
11 5 (0.41%) SAP Business One
11 5 (0.41%) SAP ERP
12 4 (0.33%) Fidessa
12 4 (0.33%) Primavera
12 4 (0.33%) SAP HR
12 4 (0.33%) SAP Payroll
Cloud Services
1 353 (29.05%) Microsoft 365
2 212 (17.45%) Azure
3 100 (8.23%) Entra ID
4 86 (7.08%) Power Platform
5 53 (4.36%) Dynamics 365
6 52 (4.28%) OneDrive
7 47 (3.87%) SaaS
8 25 (2.06%) Power Automate
9 22 (1.81%) AWS
10 20 (1.65%) PowerApps
11 17 (1.40%) Azure DevOps
12 14 (1.15%) Microsoft Copilot
13 12 (0.99%) PaaS
14 11 (0.91%) Boomi
14 11 (0.91%) Google Workspace
14 11 (0.91%) IaaS
14 11 (0.91%) iPaaS
14 11 (0.91%) Workato
15 10 (0.82%) ClickUp
16 8 (0.66%) dbt
Communications & Networking
1 60 (4.94%) DNS
2 54 (4.44%) DHCP
2 54 (4.44%) VPN
3 44 (3.62%) Firewall
4 34 (2.80%) TCP/IP
5 29 (2.39%) WAN
6 27 (2.22%) VoIP
7 25 (2.06%) Broadband
8 20 (1.65%) Wi-Fi
9 19 (1.56%) Unified Communications
10 18 (1.48%) LAN
11 16 (1.32%) 4G
11 16 (1.32%) VLAN
12 11 (0.91%) Skype
12 11 (0.91%) WebEx
13 9 (0.74%) Wireless
14 7 (0.58%) Network Security
15 6 (0.49%) Structured Cabling
15 6 (0.49%) WinSCP
16 5 (0.41%) SD-WAN
Database & Business Intelligence
1 78 (6.42%) SQL Server
2 62 (5.10%) Power BI
3 20 (1.65%) Crystal Reports
4 19 (1.56%) Relational Database
5 14 (1.15%) SQL Server Integration Services
6 13 (1.07%) SQL Server Reporting Services
7 10 (0.82%) Metabase
8 8 (0.66%) Data Warehouse
8 8 (0.66%) PostgreSQL
9 7 (0.58%) BusinessObjects
9 7 (0.58%) Power Query
10 5 (0.41%) Oracle Reports
10 5 (0.41%) SAP BW
11 4 (0.33%) Db2
11 4 (0.33%) MySQL
12 3 (0.25%) Oracle Database
13 2 (0.16%) Azure SQL Database
14 1 (0.082%) SQL Server Analysis Services
Development Applications
1 58 (4.77%) JIRA
2 10 (0.82%) Visual Studio
3 9 (0.74%) Git
4 4 (0.33%) Eclipse
5 3 (0.25%) LabVIEW
6 2 (0.16%) Rational Rhapsody
7 1 (0.082%) Oracle Forms
7 1 (0.082%) SQL Server Management Studio (SSMS)
7 1 (0.082%) Toad
General
1 336 (27.65%) Social Skills
2 192 (15.80%) Finance
3 116 (9.55%) Analytical Skills
4 89 (7.33%) Manufacturing
5 76 (6.26%) Law
6 73 (6.01%) Legal
7 63 (5.19%) Retail
8 54 (4.44%) Organisational Skills
9 48 (3.95%) Documentation Skills
10 30 (2.47%) Telecoms
11 19 (1.56%) Advertising
11 19 (1.56%) Banking
12 11 (0.91%) Local Government
13 10 (0.82%) Billing
13 10 (0.82%) Inclusion and Diversity
13 10 (0.82%) Legal Technology
14 9 (0.74%) Financial Institution
15 8 (0.66%) Back Office
15 8 (0.66%) International Banking
15 8 (0.66%) Public Sector
Libraries, Frameworks & Software Standards
1 34 (2.80%) .NET
2 23 (1.89%) Web Services
3 15 (1.23%) Middleware
4 14 (1.15%) XML
5 13 (1.07%) CSS
5 13 (1.07%) HTML
6 9 (0.74%) REST
7 6 (0.49%) SOAP
8 5 (0.41%) .NET Framework
9 4 (0.33%) EDI
9 4 (0.33%) Elastic Stack
9 4 (0.33%) FIX Protocol
9 4 (0.33%) JSON
10 3 (0.25%) Kafka
11 2 (0.16%) 802.1X
12 1 (0.082%) SAP CAF
12 1 (0.082%) XSL
Miscellaneous
1 65 (5.35%) Onboarding
2 51 (4.20%) Driving Licence
3 38 (3.13%) Video Conferencing
4 36 (2.96%) Management Information System
5 24 (1.98%) Analytical Mindset
6 22 (1.81%) Client/Server
7 18 (1.48%) Self-Motivation
8 13 (1.07%) NHS
8 13 (1.07%) Product Ownership
9 10 (0.82%) Hybrid Cloud
9 10 (0.82%) Low-Code
10 9 (0.74%) Renewable Energy
11 8 (0.66%) EPoS
11 8 (0.66%) Housing Association
12 6 (0.49%) Enterprise Software
12 6 (0.49%) Manufacturing Execution System
12 6 (0.49%) Operational Technology
13 5 (0.41%) Data Protection Act
13 5 (0.41%) Data Structures
13 5 (0.41%) IoT
Operating Systems
1 364 (29.96%) Windows
2 101 (8.31%) Windows Server
3 90 (7.41%) Windows 10
4 37 (3.05%) Android
5 25 (2.06%) Linux
6 22 (1.81%) Mac OS
7 18 (1.48%) Windows Server 2019
8 12 (0.99%) Apple iOS
9 4 (0.33%) Windows Server 2012
10 3 (0.25%) Unix
11 2 (0.16%) Solaris
11 2 (0.16%) Ubuntu
11 2 (0.16%) Windows Server 2016
12 1 (0.082%) Windows 7
12 1 (0.082%) Windows Server 2008
Processes & Methodologies
1 260 (21.40%) Problem-Solving
2 183 (15.06%) ITIL
3 174 (14.32%) Customer Service
4 147 (12.10%) Continuous Improvement
5 144 (11.85%) ERP
6 113 (9.30%) ITSM
7 93 (7.65%) Process Improvement
8 87 (7.16%) Service Management
9 75 (6.17%) Business Intelligence
10 69 (5.68%) Change Management
11 50 (4.12%) Incident Management
12 49 (4.03%) Service Delivery
13 43 (3.54%) CRM
14 41 (3.37%) Cybersecurity
15 36 (2.96%) Stakeholder Engagement
16 35 (2.88%) Workflow
17 34 (2.80%) Computer Science
17 34 (2.80%) Data Analysis
18 33 (2.72%) Migration
18 33 (2.72%) Root Cause Analysis
Programming Languages
1 236 (19.42%) SQL
2 39 (3.21%) PowerShell
3 30 (2.47%) C#
4 19 (1.56%) JavaScript
5 18 (1.48%) T-SQL
6 14 (1.15%) Python
7 10 (0.82%) Java
7 10 (0.82%) VB.NET
8 9 (0.74%) PL/SQL
9 7 (0.58%) PHP
10 5 (0.41%) ABAP
11 4 (0.33%) Delphi
11 4 (0.33%) Pascal
12 3 (0.25%) VBA
13 2 (0.16%) Tcl
14 1 (0.082%) R
Qualifications
1 119 (9.79%) Degree
2 49 (4.03%) A+ Certification
3 45 (3.70%) Security Cleared
4 39 (3.21%) Microsoft Certification
5 24 (1.98%) SC Cleared
6 18 (1.48%) Microsoft Certified Professional
7 10 (0.82%) HND
8 9 (0.74%) Computer Science Degree
9 8 (0.66%) HNC
10 7 (0.58%) DV Cleared
11 6 (0.49%) MBCS
11 6 (0.49%) MCSA
12 5 (0.41%) SAP Certification
13 4 (0.33%) CCNA
13 4 (0.33%) Cisco Certification
14 3 (0.25%) Azure Certification
14 3 (0.25%) ITIL Certification
14 3 (0.25%) ITIL Foundation Certificate
14 3 (0.25%) MCSE
15 2 (0.16%) DBS Check
Quality Assurance & Compliance
1 70 (5.76%) SLA
2 21 (1.73%) ISO/IEC 27001
3 17 (1.40%) Cyber Essentials
4 16 (1.32%) Data Quality
5 14 (1.15%) Accessibility
6 10 (0.82%) GDPR
7 8 (0.66%) QA
8 7 (0.58%) Cyber Essentials PLUS
9 4 (0.33%) Actionable Recommendations
10 2 (0.16%) PCI DSS
11 1 (0.082%) DICOM
11 1 (0.082%) PMO
System Software
1 252 (20.74%) Active Directory
2 20 (1.65%) VMware Infrastructure
3 19 (1.56%) Hyper-V
4 11 (0.91%) Virtual Desktop
5 6 (0.49%) BitLocker
6 5 (0.41%) Firmware
6 5 (0.41%) XenApp
7 3 (0.25%) Docker
7 3 (0.25%) Microsoft Virtual Server
7 3 (0.25%) Virtual Machines
7 3 (0.25%) Virtual Servers
8 1 (0.082%) vSphere
Systems Management
1 65 (5.35%) Microsoft Intune
2 27 (2.22%) SCCM
3 7 (0.58%) Single Sign-On
4 6 (0.49%) Kibana
5 2 (0.16%) Jamf Pro
6 1 (0.082%) Autotask
6 1 (0.082%) FortiGate
6 1 (0.082%) Terraform
Vendors
1 427 (35.14%) Microsoft
2 44 (3.62%) ServiceNow
3 36 (2.96%) Oracle
4 29 (2.39%) VMware
5 27 (2.22%) iManage
6 24 (1.98%) SAP
7 16 (1.32%) Citrix
7 16 (1.32%) Starlink
8 14 (1.15%) Apple
8 14 (1.15%) Cisco
8 14 (1.15%) Freshdesk
8 14 (1.15%) Google
9 13 (1.07%) Adobe
10 12 (0.99%) IFS
10 12 (0.99%) Northgate
11 11 (0.91%) Intapp
12 10 (0.82%) Nintex
12 10 (0.82%) Salesforce
13 9 (0.74%) HubSpot
13 9 (0.74%) IBM