Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £33,000 per year, according to job vacancies posted during the 6 months leading to 24 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
24 Jan 2026
Same period 2025 Same period 2024
Rank 131 205 152
Rank change year-on-year +74 -53 +83
Permanent jobs requiring a Support Analyst 1,106 802 1,298
As % of all permanent jobs in the UK 1.77% 1.51% 1.98%
As % of the Job Titles category 1.95% 1.64% 2.08%
Number of salaries quoted 854 480 1,082
10th Percentile £26,000 £26,375 £24,750
25th Percentile £28,000 £31,250 £28,500
Median annual salary (50th Percentile) £33,000 £40,000 £36,500
Median % change year-on-year -17.50% +9.59% +7.35%
75th Percentile £41,243 £52,500 £47,875
90th Percentile £53,750 £67,500 £60,000
UK excluding London median annual salary £32,000 £34,500 £32,500
% change year-on-year -7.25% +6.15% +4.84%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 56,751 49,013 62,355
% of permanent jobs with a recognized job title 90.76% 92.29% 95.20%
Number of salaries quoted 35,238 25,292 48,562
10th Percentile £28,750 £33,750 £29,750
25th Percentile £37,500 £45,000 £40,000
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.41%
75th Percentile £75,000 £78,750 £75,000
90th Percentile £95,000 £98,750 £95,000
UK excluding London median annual salary £50,000 £53,050 £50,000
% change year-on-year -5.75% +6.10% -5.66%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 24 January 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 24 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +82 998 £33,000 -17.50% 115
UK excluding London +108 827 £32,000 -7.25% 112
South East +90 260 £32,750 -6.43% 31
London +9 251 £41,111 -13.89% 25
Work from Home +38 245 £32,500 -18.75% 52
Midlands +63 159 £29,750 -9.85% 16
North of England +37 147 £31,000 -10.14% 24
South West +59 108 £32,500 +2.36% 18
West Midlands +67 85 £34,500 +2.99% 6
Yorkshire +20 78 £26,225 -28.15% 13
East Midlands +40 74 £29,500 -10.61% 10
East of England +56 71 £27,500 -21.43% 13
Scotland +21 65 £35,000 - 11
North West +4 53 £33,750 +3.85% 9
North East +14 16 £31,500 -10.00% 2
Northern Ireland -7 12 £31,500 -8.43%
Wales -4 5 £48,500 +38.57% 1

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 24 January 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 450 (40.69%) Microsoft
2 383 (34.63%) Problem-Solving
3 366 (33.09%) Windows
4 325 (29.39%) Customer Service
5 295 (26.67%) Microsoft 365
6 256 (23.15%) SQL
7 255 (23.06%) Active Directory
8 244 (22.06%) ITIL
9 214 (19.35%) Azure
10 158 (14.29%) Microsoft Office
11 154 (13.92%) Degree
12 126 (11.39%) Entra ID
13 116 (10.49%) Microsoft Intune
14 111 (10.04%) ERP
14 111 (10.04%) ITSM
14 111 (10.04%) Power Platform
15 103 (9.31%) Continuous Improvement
15 103 (9.31%) Microsoft Excel
16 100 (9.04%) Windows Server
17 93 (8.41%) Business Intelligence
18 88 (7.96%) SLA
18 88 (7.96%) Windows 10
19 86 (7.78%) Process Improvement
20 83 (7.50%) Power BI
21 82 (7.41%) Service Management
22 79 (7.14%) Firewall
23 77 (6.96%) Change Management
23 77 (6.96%) DNS
24 75 (6.78%) SharePoint
25 73 (6.60%) DHCP

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 75 (6.78%) SharePoint
2 67 (6.06%) Microsoft Exchange
3 18 (1.63%) Confluence
4 13 (1.18%) Skype for Business
5 12 (1.08%) IIS
6 3 (0.27%) WebSphere
6 3 (0.27%) WebSphere Application Server
7 2 (0.18%) Exchange Server 2013
8 1 (0.090%) Appian
8 1 (0.090%) Moodle
8 1 (0.090%) Tomcat
8 1 (0.090%) Umbraco
Applications
1 158 (14.29%) Microsoft Office
2 103 (9.31%) Microsoft Excel
3 48 (4.34%) Microsoft PowerPoint
4 18 (1.63%) Spreadsheet
5 11 (0.99%) MS Visio
6 1 (0.090%) Acrobat
6 1 (0.090%) AutoCAD
6 1 (0.090%) Photoshop
Business Applications
1 26 (2.35%) Dynamics CRM
2 14 (1.27%) NetSuite
3 13 (1.18%) Endur
3 13 (1.18%) NEC Housing
4 11 (0.99%) Dynamics AX
5 10 (0.90%) Visualfiles
6 8 (0.72%) Oracle EBS
7 6 (0.54%) Fidessa
7 6 (0.54%) SAP S/4HANA
7 6 (0.54%) Shopify
8 5 (0.45%) Dynamics NAV
8 5 (0.45%) Magento
8 5 (0.45%) SAP HR
8 5 (0.45%) SAP Payroll
9 4 (0.36%) Elite 3E
10 3 (0.27%) SAP Business ByDesign
11 2 (0.18%) Remedy ITSM
12 1 (0.090%) Q-Pulse
12 1 (0.090%) Sage 200
12 1 (0.090%) SAP EWM
Cloud Services
1 295 (26.67%) Microsoft 365
2 214 (19.35%) Azure
3 126 (11.39%) Entra ID
4 111 (10.04%) Power Platform
5 51 (4.61%) Dynamics 365
6 50 (4.52%) SaaS
7 31 (2.80%) AWS
8 29 (2.62%) OneDrive
9 24 (2.17%) PowerApps
10 18 (1.63%) Power Automate
11 14 (1.27%) Google Workspace
12 9 (0.81%) Azure DevOps
13 5 (0.45%) Azure Monitor
13 5 (0.45%) dbt
14 4 (0.36%) OCI
14 4 (0.36%) PaaS
15 3 (0.27%) BigCommerce
15 3 (0.27%) IaaS
15 3 (0.27%) Mimecast
15 3 (0.27%) Oracle Service Cloud
Communications & Networking
1 79 (7.14%) Firewall
2 77 (6.96%) DNS
3 73 (6.60%) DHCP
4 58 (5.24%) VPN
5 47 (4.25%) LAN
6 42 (3.80%) WAN
7 40 (3.62%) TCP/IP
8 30 (2.71%) Remote Desktop
8 30 (2.71%) Wireless
9 19 (1.72%) WebEx
10 16 (1.45%) Internet
10 16 (1.45%) SD-WAN
10 16 (1.45%) VoIP
10 16 (1.45%) Wi-Fi
11 15 (1.36%) Broadband
12 14 (1.27%) Unified Communications
13 13 (1.18%) Skype
14 11 (0.99%) WinSCP
15 10 (0.90%) MPLS
16 8 (0.72%) Wireshark
Database & Business Intelligence
1 83 (7.50%) Power BI
2 72 (6.51%) SQL Server
3 25 (2.26%) Relational Database
4 23 (2.08%) Oracle Reports
5 18 (1.63%) MySQL
6 9 (0.81%) SQL Server Integration Services
7 7 (0.63%) Metabase
8 6 (0.54%) PostgreSQL
8 6 (0.54%) SQL Server Reporting Services
9 5 (0.45%) Data Warehouse
9 5 (0.45%) Oracle Database
10 4 (0.36%) Crystal Reports
11 2 (0.18%) Azure SQL Database
12 1 (0.090%) SAP BW
Development Applications
1 73 (6.60%) JIRA
2 20 (1.81%) Git
3 7 (0.63%) Bitbucket
3 7 (0.63%) Visual Studio
4 4 (0.36%) LabVIEW
General
1 505 (45.66%) Social Skills
2 167 (15.10%) Analytical Skills
3 161 (14.56%) Finance
4 107 (9.67%) Law
5 75 (6.78%) Organisational Skills
6 67 (6.06%) Manufacturing
7 65 (5.88%) Retail
8 56 (5.06%) Telecoms
9 54 (4.88%) Legal
10 32 (2.89%) Marketing
11 27 (2.44%) Advertising
12 16 (1.45%) Automotive
13 13 (1.18%) Back Office
13 13 (1.18%) Documentation Skills
14 12 (1.08%) Banking
14 12 (1.08%) Billing
15 10 (0.90%) Front Office
16 7 (0.63%) Financial Institution
17 5 (0.45%) Pharmaceutical
17 5 (0.45%) Presentation Skills
Libraries, Frameworks & Software Standards
1 19 (1.72%) .NET
2 15 (1.36%) HTML
3 13 (1.18%) EDI
4 11 (0.99%) CSS
5 9 (0.81%) FIX Protocol
6 8 (0.72%) Oracle Fusion
6 8 (0.72%) REST
6 8 (0.72%) SOAP
7 6 (0.54%) LDAP
7 6 (0.54%) Middleware
7 6 (0.54%) XML
8 5 (0.45%) JSON
8 5 (0.45%) Lightning Web Components
9 4 (0.36%) React
9 4 (0.36%) Software Packaging
10 3 (0.27%) Web Services
11 2 (0.18%) jQuery
12 1 (0.090%) MFC
Miscellaneous
1 104 (9.40%) Onboarding
2 70 (6.33%) Management Information System
3 64 (5.79%) Driving Licence
4 48 (4.34%) Video Conferencing
5 35 (3.16%) Enterprise Software
6 20 (1.81%) Self-Motivation
7 18 (1.63%) NHS
8 16 (1.45%) Data Centre
9 10 (0.90%) Product Ownership
10 9 (0.81%) Analytical Mindset
10 9 (0.81%) EPoS
10 9 (0.81%) Renewable Energy
11 8 (0.72%) Client/Server
11 8 (0.72%) FMCG
12 7 (0.63%) IoT
12 7 (0.63%) Mobile App
13 6 (0.54%) iPhone
13 6 (0.54%) PKI
14 5 (0.45%) iSeries
14 5 (0.45%) Reference Data
Operating Systems
1 366 (33.09%) Windows
2 100 (9.04%) Windows Server
3 88 (7.96%) Windows 10
4 48 (4.34%) Mac OS
5 40 (3.62%) Linux
6 36 (3.25%) Apple iOS
7 24 (2.17%) Android
8 20 (1.81%) Windows Server 2019
9 14 (1.27%) Windows Server 2016
10 13 (1.18%) Unix
11 6 (0.54%) Mac OS X
12 5 (0.45%) Solaris
13 4 (0.36%) Windows Server 2008
13 4 (0.36%) Windows Server 2012
14 3 (0.27%) Ubuntu
15 2 (0.18%) VMS
15 2 (0.18%) Windows 7
16 1 (0.090%) AIX
16 1 (0.090%) Windows Server 2003
Processes & Methodologies
1 383 (34.63%) Problem-Solving
2 325 (29.39%) Customer Service
3 244 (22.06%) ITIL
4 111 (10.04%) ERP
4 111 (10.04%) ITSM
5 103 (9.31%) Continuous Improvement
6 93 (8.41%) Business Intelligence
7 86 (7.78%) Process Improvement
8 82 (7.41%) Service Management
9 77 (6.96%) Change Management
10 57 (5.15%) Cybersecurity
11 56 (5.06%) Mentoring
12 50 (4.52%) CRM
13 47 (4.25%) Asset Management
14 44 (3.98%) Incident Management
15 41 (3.71%) Data Analysis
16 40 (3.62%) User Experience
17 38 (3.44%) Root Cause Analysis
18 36 (3.25%) Computer Science
19 31 (2.80%) Logistics
Programming Languages
1 256 (23.15%) SQL
2 38 (3.44%) PowerShell
3 32 (2.89%) T-SQL
4 31 (2.80%) Python
5 30 (2.71%) C#
6 13 (1.18%) Java
7 10 (0.90%) VB.NET
8 8 (0.72%) PL/SQL
8 8 (0.72%) VB
9 7 (0.63%) JavaScript
10 6 (0.54%) VBA
11 5 (0.45%) Data Analysis Expressions
11 5 (0.45%) Kusto Query Language
12 3 (0.27%) Apex Code
12 3 (0.27%) Bash
12 3 (0.27%) Bicep
13 2 (0.18%) Shell Script
14 1 (0.090%) ABAP
14 1 (0.090%) R
14 1 (0.090%) VBScript
Qualifications
1 154 (13.92%) Degree
2 58 (5.24%) Microsoft Certification
3 50 (4.52%) Security Cleared
4 41 (3.71%) SC Cleared
5 31 (2.80%) A+ Certification
6 23 (2.08%) MCP
7 21 (1.90%) DBS Check
8 20 (1.81%) ITIL Foundation Certificate
9 19 (1.72%) Computer Science Degree
10 16 (1.45%) HND
11 13 (1.18%) CCNA
11 13 (1.18%) Cisco Certification
11 13 (1.18%) HNC
11 13 (1.18%) ITIL Certification
12 10 (0.90%) Network+ Certification
13 9 (0.81%) MCSA
14 8 (0.72%) BPSS Clearance
15 5 (0.45%) MCSE
16 4 (0.36%) Master's Degree
16 4 (0.36%) MCTS
Quality Assurance & Compliance
1 88 (7.96%) SLA
2 24 (2.17%) QA
3 16 (1.45%) ISO/IEC 27001
4 13 (1.18%) Accessibility
5 9 (0.81%) Cyber Essentials
6 7 (0.63%) Data Quality
7 6 (0.54%) GDPR
8 3 (0.27%) 21 CFR Part 11
8 3 (0.27%) Cyber Essentials PLUS
8 3 (0.27%) GxP
9 1 (0.090%) Actionable Recommendations
9 1 (0.090%) PCI DSS
System Software
1 255 (23.06%) Active Directory
2 26 (2.35%) VMware Infrastructure
3 15 (1.36%) Hyper-V
4 14 (1.27%) Virtual Desktop
5 6 (0.54%) Virtual Machines
6 3 (0.27%) BitLocker
6 3 (0.27%) Firmware
Systems Management
1 116 (10.49%) Microsoft Intune
2 20 (1.81%) SCCM
3 9 (0.81%) Grafana
4 7 (0.63%) Control-M
4 7 (0.63%) Jamf Pro
4 7 (0.63%) Kubernetes
4 7 (0.63%) Prometheus
5 6 (0.54%) WSUS
6 5 (0.45%) Autotask
7 3 (0.27%) Terraform
8 1 (0.090%) AirWatch
8 1 (0.090%) EMC NetWorker
8 1 (0.090%) SCOM
8 1 (0.090%) Symantec Endpoint Protection
Vendors
1 450 (40.69%) Microsoft
2 44 (3.98%) Oracle
3 39 (3.53%) Cisco
4 30 (2.71%) SAP
4 30 (2.71%) VMware
5 29 (2.62%) ServiceNow
6 26 (2.35%) Meraki
7 22 (1.99%) Adobe
8 19 (1.72%) CheckPoint
8 19 (1.72%) Palo Alto
9 17 (1.54%) Polycom
10 14 (1.27%) Apple
10 14 (1.27%) Google
10 14 (1.27%) Salesforce
11 11 (0.99%) Northgate
11 11 (0.99%) SolarWinds
12 10 (0.90%) Fortinet
12 10 (0.90%) Freshdesk
12 10 (0.90%) Sage
13 9 (0.81%) Citrix