Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 18 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
18 Apr 2026
Same period 2025 Same period 2024
Rank 152 163 191
Rank change year-on-year +11 +28 +70
Permanent jobs requiring a Support Analyst 1,185 792 1,496
As % of all permanent jobs in the UK 1.37% 1.90% 1.58%
As % of the Job Titles category 1.48% 2.13% 1.67%
Number of salaries quoted 895 651 1,197
10th Percentile £26,250 £24,500 £24,150
25th Percentile £30,000 £29,625 £27,750
Median annual salary (50th Percentile) £35,000 £38,500 £36,000
Median % change year-on-year -9.09% +6.94% +8.04%
75th Percentile £43,750 £50,000 £47,500
90th Percentile £51,102 £67,500 £59,250
UK excluding London median annual salary £33,000 £32,500 £32,121
% change year-on-year +1.54% +1.18% +5.31%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 80,276 37,162 89,418
% of permanent jobs with a recognized job title 92.62% 89.30% 94.57%
Number of salaries quoted 51,387 23,373 66,316
10th Percentile £30,000 £31,250 £28,500
25th Percentile £40,000 £42,500 £38,500
Median annual salary (50th Percentile) £55,000 £60,000 £53,500
Median % change year-on-year -8.33% +12.15% -10.83%
75th Percentile £75,000 £78,750 £71,250
90th Percentile £95,000 £100,000 £90,000
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 18 April 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 18 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +14 1,066 £35,000 -7.89% 106
UK excluding London +40 912 £33,000 +1.54% 102
South East +59 293 £33,000 -5.71% 27
Work from Home +12 241 £37,500 -11.76% 30
London -22 241 £42,500 -15.00% 15
Midlands +39 182 £34,000 +19.30% 24
North of England -43 158 £34,000 +15.25% 18
West Midlands +41 119 £35,000 +16.67% 12
South West -5 113 £32,500 +4.00% 18
Yorkshire -53 85 £30,000 +5.26% 6
East of England -21 78 £30,000 -7.69% 11
Scotland +33 77 £30,000 -30.64% 6
North West -13 71 £35,000 +5.66% 10
East Midlands -20 63 £30,000 +15.38% 12
Northern Ireland -32 8 £32,000 -36.00%
Wales -25 3 £38,500 -12.64% 2
North East -44 2 £43,500 +74.00% 2

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 18 April 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 410 (34.60%) Microsoft
2 359 (30.30%) Windows
3 315 (26.58%) Microsoft 365
4 305 (25.74%) Problem-Solving
5 247 (20.84%) SQL
6 244 (20.59%) Active Directory
7 219 (18.48%) ITIL
8 215 (18.14%) Azure
9 211 (17.81%) Customer Service
10 157 (13.25%) ERP
11 142 (11.98%) Continuous Improvement
11 142 (11.98%) Degree
12 128 (10.80%) Microsoft Office
13 125 (10.55%) ITSM
14 113 (9.54%) Entra ID
15 103 (8.69%) Power Platform
16 96 (8.10%) Windows 10
17 92 (7.76%) Business Intelligence
18 91 (7.68%) SharePoint
19 90 (7.59%) Process Improvement
20 85 (7.17%) Windows Server
21 84 (7.09%) Microsoft Excel
22 83 (7.00%) SQL Server
23 82 (6.92%) Microsoft Exchange
24 80 (6.75%) Service Management
25 78 (6.58%) Microsoft Intune
25 78 (6.58%) Power BI
26 77 (6.50%) SLA
27 76 (6.41%) Change Management
28 73 (6.16%) JIRA

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 91 (7.68%) SharePoint
2 82 (6.92%) Microsoft Exchange
3 17 (1.43%) IIS
4 12 (1.01%) Confluence
5 11 (0.93%) Skype for Business
6 5 (0.42%) CMS
7 4 (0.34%) WebSphere
7 4 (0.34%) WebSphere Application Server
8 2 (0.17%) Tomcat
9 1 (0.084%) Appian
9 1 (0.084%) Moodle
9 1 (0.084%) Umbraco
Applications
1 128 (10.80%) Microsoft Office
2 84 (7.09%) Microsoft Excel
3 32 (2.70%) Microsoft PowerPoint
4 13 (1.10%) MS Visio
5 4 (0.34%) Spreadsheet
6 3 (0.25%) Photoshop
7 1 (0.084%) Acrobat
Business Applications
1 29 (2.45%) Dynamics CRM
2 15 (1.27%) NEC Housing
3 14 (1.18%) Endur
4 13 (1.10%) Dynamics AX
5 11 (0.93%) Dynamics NAV
5 11 (0.93%) NetSuite
5 11 (0.93%) Unit4 Business World
6 10 (0.84%) Visualfiles
7 9 (0.76%) Magento
7 9 (0.76%) Shopify
8 8 (0.68%) Elite 3E
9 6 (0.51%) SAP HR
9 6 (0.51%) SAP Payroll
9 6 (0.51%) SAP S/4HANA
10 5 (0.42%) Fidessa
10 5 (0.42%) SAP ERP
11 4 (0.34%) Dynamics GP
11 4 (0.34%) Exchequer
11 4 (0.34%) Primavera
12 3 (0.25%) Alphatax
Cloud Services
1 315 (26.58%) Microsoft 365
2 215 (18.14%) Azure
3 113 (9.54%) Entra ID
4 103 (8.69%) Power Platform
5 55 (4.64%) Dynamics 365
6 47 (3.97%) SaaS
7 45 (3.80%) OneDrive
8 29 (2.45%) AWS
9 23 (1.94%) Power Automate
10 19 (1.60%) Azure DevOps
10 19 (1.60%) Google Workspace
11 12 (1.01%) dbt
11 12 (1.01%) PaaS
12 11 (0.93%) Boomi
12 11 (0.93%) IaaS
12 11 (0.93%) iPaaS
12 11 (0.93%) PowerApps
12 11 (0.93%) Workato
13 9 (0.76%) ClickUp
14 5 (0.42%) OCI
Communications & Networking
1 67 (5.65%) DNS
2 65 (5.49%) DHCP
3 56 (4.73%) VPN
4 45 (3.80%) Firewall
5 35 (2.95%) TCP/IP
6 28 (2.36%) WAN
7 21 (1.77%) LAN
8 20 (1.69%) Wi-Fi
9 18 (1.52%) VLAN
10 17 (1.43%) Broadband
11 16 (1.35%) Remote Desktop
11 16 (1.35%) VoIP
12 15 (1.27%) Wireless
13 12 (1.01%) WebEx
13 12 (1.01%) WinSCP
14 11 (0.93%) Skype
14 11 (0.93%) Unified Communications
15 9 (0.76%) 4G
16 7 (0.59%) SD-WAN
17 6 (0.51%) Network Security
Database & Business Intelligence
1 83 (7.00%) SQL Server
2 78 (6.58%) Power BI
3 28 (2.36%) Relational Database
4 16 (1.35%) SQL Server Integration Services
5 15 (1.27%) Metabase
6 14 (1.18%) Oracle Reports
7 12 (1.01%) Data Warehouse
7 12 (1.01%) SQL Server Reporting Services
8 10 (0.84%) Crystal Reports
9 8 (0.68%) PostgreSQL
10 6 (0.51%) BusinessObjects
10 6 (0.51%) Power Query
11 5 (0.42%) SAP BW
12 4 (0.34%) DB2
13 3 (0.25%) Azure SQL Database
13 3 (0.25%) MySQL
14 1 (0.084%) Oracle Database
Development Applications
1 73 (6.16%) JIRA
2 17 (1.43%) Git
3 15 (1.27%) Visual Studio
4 4 (0.34%) LabVIEW
5 2 (0.17%) Rational Rhapsody
6 1 (0.084%) Bitbucket
6 1 (0.084%) SQL Server Management Studio (SSMS)
General
1 394 (33.25%) Social Skills
2 201 (16.96%) Finance
3 162 (13.67%) Analytical Skills
4 76 (6.41%) Manufacturing
5 75 (6.33%) Legal
6 72 (6.08%) Retail
7 68 (5.74%) Law
8 59 (4.98%) Organisational Skills
9 42 (3.54%) Documentation Skills
9 42 (3.54%) Telecoms
10 18 (1.52%) Banking
11 17 (1.43%) Advertising
12 15 (1.27%) Marketing
13 13 (1.10%) Automotive
13 13 (1.10%) Billing
14 9 (0.76%) Back Office
14 9 (0.76%) Financial Institution
14 9 (0.76%) Local Government
15 7 (0.59%) Public Sector
15 7 (0.59%) Social Housing
Libraries, Frameworks & Software Standards
1 30 (2.53%) .NET
2 16 (1.35%) Middleware
2 16 (1.35%) Web Services
3 10 (0.84%) REST
4 9 (0.76%) CSS
4 9 (0.76%) HTML
5 8 (0.68%) FIX Protocol
5 8 (0.68%) SOAP
6 7 (0.59%) EDI
7 3 (0.25%) Elastic Stack
7 3 (0.25%) JSON
7 3 (0.25%) Oracle Fusion
8 2 (0.17%) 802.1X
8 2 (0.17%) Kafka
8 2 (0.17%) Software Packaging
9 1 (0.084%) MFC
9 1 (0.084%) SAP CAF
9 1 (0.084%) XML
Miscellaneous
1 86 (7.26%) Onboarding
2 65 (5.49%) Driving Licence
3 48 (4.05%) Management Information System
4 47 (3.97%) Video Conferencing
5 19 (1.60%) Enterprise Software
6 18 (1.52%) Analytical Mindset
6 18 (1.52%) NHS
6 18 (1.52%) Self-Motivation
7 15 (1.27%) Product Ownership
7 15 (1.27%) Renewable Energy
8 12 (1.01%) Client/Server
9 11 (0.93%) Low-Code
10 8 (0.68%) EPoS
10 8 (0.68%) iPhone
10 8 (0.68%) Mobile App
11 7 (0.59%) Hybrid Cloud
11 7 (0.59%) IoT
12 5 (0.42%) Data Protection Act
12 5 (0.42%) Housing Association
12 5 (0.42%) Reference Data
Operating Systems
1 359 (30.30%) Windows
2 96 (8.10%) Windows 10
3 85 (7.17%) Windows Server
4 38 (3.21%) Linux
5 37 (3.12%) Android
6 29 (2.45%) Mac OS
7 28 (2.36%) Apple iOS
8 8 (0.68%) Unix
9 7 (0.59%) Windows Server 2016
10 5 (0.42%) Windows Server 2012
11 4 (0.34%) Windows Server 2019
12 3 (0.25%) Solaris
12 3 (0.25%) Ubuntu
13 2 (0.17%) Windows 7
13 2 (0.17%) Windows Server 2008
14 1 (0.084%) AIX
14 1 (0.084%) Windows Server 2003
Processes & Methodologies
1 305 (25.74%) Problem-Solving
2 219 (18.48%) ITIL
3 211 (17.81%) Customer Service
4 157 (13.25%) ERP
5 142 (11.98%) Continuous Improvement
6 125 (10.55%) ITSM
7 92 (7.76%) Business Intelligence
8 90 (7.59%) Process Improvement
9 80 (6.75%) Service Management
10 76 (6.41%) Change Management
11 60 (5.06%) CRM
12 53 (4.47%) Cybersecurity
13 48 (4.05%) Service Delivery
14 41 (3.46%) Data Analysis
14 41 (3.46%) Mentoring
15 40 (3.38%) Data Management
15 40 (3.38%) Root Cause Analysis
16 35 (2.95%) DevOps
16 35 (2.95%) Migration
17 34 (2.87%) Requirements Gathering
Programming Languages
1 247 (20.84%) SQL
2 40 (3.38%) PowerShell
3 30 (2.53%) T-SQL
4 26 (2.19%) C#
4 26 (2.19%) Python
5 14 (1.18%) VB.NET
6 12 (1.01%) Java
6 12 (1.01%) JavaScript
7 6 (0.51%) PHP
7 6 (0.51%) PL/SQL
8 5 (0.42%) ABAP
8 5 (0.42%) Data Analysis Expressions
8 5 (0.42%) Kusto Query Language
8 5 (0.42%) VBA
9 4 (0.34%) Delphi
9 4 (0.34%) Pascal
10 3 (0.25%) Apex Code
10 3 (0.25%) Bash
11 2 (0.17%) VB
12 1 (0.084%) R
Qualifications
1 142 (11.98%) Degree
2 43 (3.63%) Security Cleared
3 38 (3.21%) A+ Certification
4 37 (3.12%) Microsoft Certification
5 24 (2.03%) SC Cleared
6 16 (1.35%) Microsoft Certified Professional
7 15 (1.27%) HND
8 12 (1.01%) HNC
9 9 (0.76%) Computer Science Degree
9 9 (0.76%) DBS Check
10 8 (0.68%) DV Cleared
10 8 (0.68%) ITIL Foundation Certificate
11 6 (0.51%) MCSA
12 5 (0.42%) ITIL Certification
12 5 (0.42%) MCSE
12 5 (0.42%) Network+ Certification
12 5 (0.42%) SAP Certification
13 4 (0.34%) Cisco Certification
13 4 (0.34%) Master's Degree
13 4 (0.34%) MBCS
Quality Assurance & Compliance
1 77 (6.50%) SLA
2 22 (1.86%) QA
3 15 (1.27%) Accessibility
3 15 (1.27%) ISO/IEC 27001
4 12 (1.01%) Cyber Essentials
5 10 (0.84%) Data Quality
6 8 (0.68%) GDPR
7 6 (0.51%) Cyber Essentials PLUS
8 4 (0.34%) Actionable Recommendations
9 1 (0.084%) DICOM
9 1 (0.084%) PMO
System Software
1 244 (20.59%) Active Directory
2 23 (1.94%) VMware Infrastructure
3 15 (1.27%) Hyper-V
4 8 (0.68%) Virtual Desktop
5 5 (0.42%) BitLocker
5 5 (0.42%) Virtual Machines
5 5 (0.42%) XenApp
6 3 (0.25%) Docker
7 1 (0.084%) vSphere
Systems Management
1 78 (6.58%) Microsoft Intune
2 28 (2.36%) SCCM
3 7 (0.59%) Single Sign-On
4 3 (0.25%) Grafana
5 2 (0.17%) Jamf Pro
5 2 (0.17%) Kibana
6 1 (0.084%) AirWatch
6 1 (0.084%) Control-M
6 1 (0.084%) EMC NetWorker
6 1 (0.084%) Kubernetes
6 1 (0.084%) Prometheus
6 1 (0.084%) Symantec Endpoint Protection
6 1 (0.084%) Terraform
Vendors
1 410 (34.60%) Microsoft
2 53 (4.47%) ServiceNow
3 33 (2.78%) VMware
4 32 (2.70%) Oracle
5 26 (2.19%) SAP
6 22 (1.86%) Google
7 19 (1.60%) Adobe
8 15 (1.27%) Freshdesk
8 15 (1.27%) iManage
9 14 (1.18%) Apple
9 14 (1.18%) Northgate
10 13 (1.10%) Citrix
11 12 (1.01%) Cisco
11 12 (1.01%) Nintex
12 11 (0.93%) ConnectWise
12 11 (0.93%) HubSpot
12 11 (0.93%) Salesforce
13 9 (0.76%) Intapp
13 9 (0.76%) Sage
13 9 (0.76%) Starlink