Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 23 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
23 Jul 2026
Same period 2025 Same period 2024
Rank 160 131 207
Rank change year-on-year -29 +76 +13
Permanent jobs requiring a Support Analyst 1,297 1,169 1,222
As % of all permanent jobs in the UK 1.29% 2.38% 1.32%
As % of the Job Titles category 1.37% 2.64% 1.39%
Number of salaries quoted 1,055 992 912
10th Percentile £26,250 £25,438 £24,000
25th Percentile £30,000 £28,000 £27,938
Median annual salary (50th Percentile) £35,000 £34,750 £35,000
Median % change year-on-year +0.72% -0.71% -
75th Percentile £42,500 £46,250 £46,250
90th Percentile £48,750 £57,500 £60,000
UK excluding London median annual salary £32,500 £32,500 £31,750
% change year-on-year - +2.36% +2.42%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 94,649 44,285 87,735
% of permanent jobs with a recognized job title 94.33% 90.20% 94.76%
Number of salaries quoted 64,854 26,220 61,542
10th Percentile £30,000 £28,500 £29,750
25th Percentile £40,000 £37,500 £40,000
Median annual salary (50th Percentile) £55,000 £55,000 £54,000
Median % change year-on-year - +1.85% -10.00%
75th Percentile £75,000 £75,000 £71,082
90th Percentile £96,250 £96,250 £90,000
UK excluding London median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -5.66%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 23 July 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 23 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -25 1,174 £35,000 +1.45% 105
UK excluding London +15 1,053 £32,500 - 90
South East +40 300 £34,500 -1.43% 32
Work from Home +1 286 £38,000 +8.57% 32
North of England -6 234 £35,000 +22.81% 23
London -51 221 £42,500 -10.53% 25
Midlands -30 166 £35,000 +7.69% 18
South West -30 142 £32,500 - 7
North West +30 118 £36,000 +9.92% 17
Yorkshire -20 114 £35,000 +22.81% 4
East of England -3 111 £30,000 +1.69% 14
East Midlands -23 93 £35,000 +18.64% 10
Scotland +75 82 £30,000 -30.64% 2
West Midlands -48 73 £37,500 +11.94% 8
Wales -50 16 £35,000 +16.67%
Northern Ireland -67 2 £32,000 -36.00% 1
North East -75 2 £36,750 +13.08% 3

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 23 July 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 458 (35.31%) Microsoft
2 411 (31.69%) Windows
3 389 (29.99%) Microsoft 365
4 322 (24.83%) Problem-Solving
5 273 (21.05%) Active Directory
6 266 (20.51%) SQL
7 224 (17.27%) Azure
8 196 (15.11%) ITIL
9 186 (14.34%) Continuous Improvement
10 178 (13.72%) Customer Service
11 156 (12.03%) ERP
12 126 (9.71%) Windows Server
13 125 (9.64%) Microsoft Office
14 120 (9.25%) Entra ID
15 118 (9.10%) ITSM
16 111 (8.56%) SharePoint
17 108 (8.33%) Degree
18 95 (7.32%) Service Management
19 86 (6.63%) Microsoft Intune
20 85 (6.55%) Process Improvement
20 85 (6.55%) Windows 10
21 81 (6.25%) Business Intelligence
21 81 (6.25%) Power Platform
22 79 (6.09%) Microsoft Exchange
23 78 (6.01%) SQL Server
24 65 (5.01%) Microsoft Excel
25 62 (4.78%) Incident Management
25 62 (4.78%) OneDrive
26 61 (4.70%) DNS
26 61 (4.70%) SaaS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 111 (8.56%) SharePoint
2 79 (6.09%) Microsoft Exchange
3 27 (2.08%) IIS
4 11 (0.85%) Skype for Business
5 10 (0.77%) Confluence
6 5 (0.39%) CMS
7 3 (0.23%) SAS
8 2 (0.15%) Tomcat
9 1 (0.077%) Blackberry Enterprise Server
9 1 (0.077%) WebSphere
9 1 (0.077%) WebSphere Application Server
Applications
1 125 (9.64%) Microsoft Office
2 65 (5.01%) Microsoft Excel
3 19 (1.46%) Microsoft PowerPoint
4 5 (0.39%) MS Visio
5 3 (0.23%) Photoshop
6 2 (0.15%) Siemens NX
7 1 (0.077%) Revit
Business Applications
1 18 (1.39%) Dynamics CRM
2 16 (1.23%) Unit4 Business World
3 14 (1.08%) Oracle Retail
3 14 (1.08%) Visualfiles
4 11 (0.85%) Dynamics NAV
4 11 (0.85%) NetSuite
5 10 (0.77%) Oracle Financials
6 9 (0.69%) Dynamics AX
6 9 (0.69%) Elite 3E
7 8 (0.62%) Oracle EBS
8 6 (0.46%) NEC Housing
8 6 (0.46%) Oracle Assets
8 6 (0.46%) Oracle Receivables
9 5 (0.39%) Infor M3
9 5 (0.39%) SAP Business One
9 5 (0.39%) Shopify
10 4 (0.31%) JDE World
10 4 (0.31%) Magento
10 4 (0.31%) Oracle EBS R12
10 4 (0.31%) SAP ERP
Cloud Services
1 389 (29.99%) Microsoft 365
2 224 (17.27%) Azure
3 120 (9.25%) Entra ID
4 81 (6.25%) Power Platform
5 62 (4.78%) OneDrive
6 61 (4.70%) SaaS
7 54 (4.16%) Dynamics 365
8 24 (1.85%) Power Automate
9 21 (1.62%) AWS
9 21 (1.62%) PowerApps
10 15 (1.16%) Microsoft Copilot
11 11 (0.85%) Azure DevOps
11 11 (0.85%) Boomi
11 11 (0.85%) IaaS
11 11 (0.85%) iPaaS
11 11 (0.85%) PaaS
11 11 (0.85%) Workato
12 10 (0.77%) ClickUp
13 8 (0.62%) GCP
14 7 (0.54%) Google Workspace
Communications & Networking
1 61 (4.70%) DNS
2 56 (4.32%) VPN
3 55 (4.24%) DHCP
4 46 (3.55%) Firewall
5 45 (3.47%) WAN
6 38 (2.93%) TCP/IP
7 34 (2.62%) Wi-Fi
8 30 (2.31%) LAN
9 27 (2.08%) Broadband
9 27 (2.08%) VoIP
10 20 (1.54%) Unified Communications
11 19 (1.46%) VLAN
12 18 (1.39%) 4G
13 14 (1.08%) WebEx
14 11 (0.85%) Skype
15 10 (0.77%) SD-WAN
16 7 (0.54%) Network Security
16 7 (0.54%) Wireless
17 6 (0.46%) MPLS
17 6 (0.46%) Structured Cabling
Database & Business Intelligence
1 78 (6.01%) SQL Server
2 60 (4.63%) Power BI
3 27 (2.08%) Crystal Reports
4 15 (1.16%) Relational Database
5 13 (1.00%) SQL Server Reporting Services
6 12 (0.93%) SQL Server Integration Services
7 9 (0.69%) Data Warehouse
8 8 (0.62%) Metabase
9 7 (0.54%) BusinessObjects
9 7 (0.54%) PostgreSQL
9 7 (0.54%) Power Query
10 4 (0.31%) Db2
10 4 (0.31%) MySQL
10 4 (0.31%) Oracle Reports
10 4 (0.31%) SAP BW
11 3 (0.23%) Oracle Database
12 2 (0.15%) Qlik Sense
12 2 (0.15%) Tableau
13 1 (0.077%) Azure SQL Database
13 1 (0.077%) SQL Server Analysis Services
Development Applications
1 53 (4.09%) JIRA
2 8 (0.62%) Visual Studio
3 5 (0.39%) Git
4 4 (0.31%) Eclipse
4 4 (0.31%) Oracle Forms
4 4 (0.31%) Toad
5 2 (0.15%) Rational Rhapsody
6 1 (0.077%) SQL Server Management Studio (SSMS)
General
1 398 (30.69%) Social Skills
2 213 (16.42%) Finance
3 145 (11.18%) Analytical Skills
4 89 (6.86%) Manufacturing
5 81 (6.25%) Legal
6 74 (5.71%) Law
7 64 (4.93%) Retail
8 62 (4.78%) Organisational Skills
9 53 (4.09%) Documentation Skills
10 28 (2.16%) Banking
11 22 (1.70%) Advertising
12 17 (1.31%) Public Sector
12 17 (1.31%) Telecoms
13 10 (0.77%) Automotive
13 10 (0.77%) Front Office
13 10 (0.77%) Inclusion and Diversity
13 10 (0.77%) Legal Technology
14 9 (0.69%) Local Government
15 8 (0.62%) International Banking
15 8 (0.62%) Investment Banking
Libraries, Frameworks & Software Standards
1 29 (2.24%) .NET
2 28 (2.16%) Web Services
3 22 (1.70%) XML
4 20 (1.54%) HTML
5 18 (1.39%) CSS
6 12 (0.93%) REST
7 11 (0.85%) Middleware
8 10 (0.77%) .NET Framework
8 10 (0.77%) FIX Protocol
9 9 (0.69%) SOAP
10 5 (0.39%) EDI
11 4 (0.31%) Elastic Stack
12 3 (0.23%) JSON
12 3 (0.23%) Kafka
13 2 (0.15%) 802.1X
14 1 (0.077%) SAP CAF
14 1 (0.077%) XSL
Miscellaneous
1 66 (5.09%) Onboarding
2 60 (4.63%) Driving Licence
3 32 (2.47%) Video Conferencing
4 31 (2.39%) Self-Motivation
5 28 (2.16%) Management Information System
6 27 (2.08%) Analytical Mindset
7 22 (1.70%) Client/Server
8 12 (0.93%) NHS
9 11 (0.85%) Hybrid Cloud
10 8 (0.62%) Data Structures
10 8 (0.62%) Enterprise Software
10 8 (0.62%) Fixed Income
10 8 (0.62%) Housing Association
11 7 (0.54%) Low-Code
11 7 (0.54%) Product Ownership
12 6 (0.46%) CMDB
12 6 (0.46%) Data Centre
12 6 (0.46%) Manufacturing Execution System
12 6 (0.46%) Operational Technology
12 6 (0.46%) Renewable Energy
Operating Systems
1 411 (31.69%) Windows
2 126 (9.71%) Windows Server
3 85 (6.55%) Windows 10
4 43 (3.32%) Linux
5 39 (3.01%) Android
6 30 (2.31%) Mac OS
7 17 (1.31%) Windows Server 2019
8 14 (1.08%) Apple iOS
9 4 (0.31%) Unix
10 3 (0.23%) Windows Server 2012
Processes & Methodologies
1 322 (24.83%) Problem-Solving
2 196 (15.11%) ITIL
3 186 (14.34%) Continuous Improvement
4 178 (13.72%) Customer Service
5 156 (12.03%) ERP
6 118 (9.10%) ITSM
7 95 (7.32%) Service Management
8 85 (6.55%) Process Improvement
9 81 (6.25%) Business Intelligence
10 62 (4.78%) Incident Management
11 59 (4.55%) Change Management
11 59 (4.55%) Service Delivery
12 50 (3.86%) CRM
13 48 (3.70%) Cybersecurity
13 48 (3.70%) Stakeholder Engagement
14 47 (3.62%) Root Cause Analysis
15 41 (3.16%) Project Delivery
16 38 (2.93%) Workflow
17 37 (2.85%) Data Management
18 36 (2.78%) Data Analysis
Programming Languages
1 266 (20.51%) SQL
2 46 (3.55%) PowerShell
3 33 (2.54%) C#
4 25 (1.93%) JavaScript
5 12 (0.93%) PL/SQL
5 12 (0.93%) T-SQL
6 11 (0.85%) Python
7 8 (0.62%) C++
7 8 (0.62%) Java
8 7 (0.54%) PHP
9 5 (0.39%) VB.NET
10 4 (0.31%) ABAP
10 4 (0.31%) Delphi
10 4 (0.31%) Pascal
11 3 (0.23%) VBA
12 2 (0.15%) Tcl
12 2 (0.15%) VB
Qualifications
1 108 (8.33%) Degree
2 44 (3.39%) Security Cleared
3 42 (3.24%) A+ Certification
4 35 (2.70%) Microsoft Certification
5 23 (1.77%) SC Cleared
6 13 (1.00%) Microsoft Certified Professional
7 10 (0.77%) ITIL Foundation Certificate
8 8 (0.62%) Computer Science Degree
9 7 (0.54%) CCNA
9 7 (0.54%) Cisco Certification
10 6 (0.46%) MBCS
10 6 (0.46%) Network+ Certification
11 5 (0.39%) AAT
11 5 (0.39%) HNC
11 5 (0.39%) HND
12 4 (0.31%) DV Cleared
12 4 (0.31%) SAP Certification
13 3 (0.23%) Azure Certification
13 3 (0.23%) BPSS Clearance
13 3 (0.23%) ITIL Certification
Quality Assurance & Compliance
1 54 (4.16%) SLA
2 20 (1.54%) ISO/IEC 27001
3 18 (1.39%) Cyber Essentials
4 16 (1.23%) Data Quality
5 9 (0.69%) Accessibility
5 9 (0.69%) GDPR
6 8 (0.62%) QA
7 7 (0.54%) Cyber Essentials PLUS
8 3 (0.23%) Actionable Recommendations
9 2 (0.15%) PCI DSS
10 1 (0.077%) DICOM
10 1 (0.077%) PMO
System Software
1 273 (21.05%) Active Directory
2 28 (2.16%) Hyper-V
3 24 (1.85%) VMware Infrastructure
4 11 (0.85%) Virtual Desktop
5 7 (0.54%) Firmware
6 6 (0.46%) BitLocker
7 5 (0.39%) XenApp
8 3 (0.23%) Docker
8 3 (0.23%) Microsoft Virtual Server
8 3 (0.23%) Virtual Machines
8 3 (0.23%) Virtual Servers
9 1 (0.077%) vSphere
Systems Management
1 86 (6.63%) Microsoft Intune
2 21 (1.62%) SCCM
3 7 (0.54%) Single Sign-On
3 7 (0.54%) Systems Management Server (SMS)
4 6 (0.46%) Kibana
5 2 (0.15%) FortiGate
5 2 (0.15%) Jamf Pro
6 1 (0.077%) Autotask
6 1 (0.077%) Cisco CUCM
6 1 (0.077%) Failover Clustering
6 1 (0.077%) Grafana
6 1 (0.077%) Microsoft Clustering
6 1 (0.077%) Terraform
Vendors
1 458 (35.31%) Microsoft
2 58 (4.47%) ServiceNow
3 36 (2.78%) Oracle
4 32 (2.47%) VMware
5 28 (2.16%) iManage
6 21 (1.62%) Apple
6 21 (1.62%) Cisco
7 19 (1.46%) Citrix
7 19 (1.46%) SAP
8 18 (1.39%) Starlink
9 16 (1.23%) IFS
10 14 (1.08%) Epicor
11 13 (1.00%) Salesforce
12 12 (0.93%) Aderant
12 12 (0.93%) IBM
12 12 (0.93%) Intapp
12 12 (0.93%) Sage
13 11 (0.85%) Freshdesk
13 11 (0.85%) SolarWinds
14 10 (0.77%) Google