Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 6 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
6 Aug 2026
Same period 2025 Same period 2024
Rank 158 129 215
Rank change year-on-year -29 +86 0
Permanent jobs requiring a Support Analyst 1,328 1,211 1,067
As % of all permanent jobs in the UK 1.27% 2.44% 1.27%
As % of the Job Titles category 1.35% 2.71% 1.34%
Number of salaries quoted 1,091 1,034 764
10th Percentile £26,250 £25,500 £24,000
25th Percentile £30,000 £28,000 £28,250
Median annual salary (50th Percentile) £35,000 £34,250 £35,000
Median % change year-on-year +2.19% -2.14% -
75th Percentile £42,500 £45,125 £45,000
90th Percentile £48,750 £55,000 £62,500
UK excluding London median annual salary £32,500 £32,500 £32,000
% change year-on-year - +1.56% +3.23%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 98,527 44,645 79,471
% of permanent jobs with a recognized job title 94.16% 90.04% 94.94%
Number of salaries quoted 67,450 26,505 53,682
10th Percentile £30,000 £28,500 £30,000
25th Percentile £40,000 £37,000 £40,000
Median annual salary (50th Percentile) £55,000 £55,000 £55,000
Median % change year-on-year - - -8.33%
75th Percentile £75,000 £75,000 £71,991
90th Percentile £96,250 £95,000 £91,250
UK excluding London median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -6.54%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 6 August 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 6 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -30 1,211 £35,000 +2.94% 100
UK excluding London 0 1,082 £32,500 - 90
South East +26 308 £32,500 -7.14% 28
Work from Home -13 295 £37,500 +7.14% 31
North of England +1 245 £35,000 +21.74% 24
London -65 226 £42,500 -10.53% 20
Midlands -28 174 £35,000 +7.69% 16
South West -36 139 £32,500 - 7
North West +40 133 £34,500 +4.55% 15
East of England -15 119 £30,000 +1.69% 15
Yorkshire -23 108 £35,000 +22.81% 8
East Midlands -17 97 £35,000 +18.64% 8
West Midlands -43 77 £37,500 +11.94% 8
Scotland +69 74 £30,000 -32.01% 2
Wales -53 16 £35,000 +16.67% 2
Northern Ireland -67 7 - - 2
North East -73 4 £30,000 -3.23% 2

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 6 August 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 463 (34.86%) Microsoft
2 415 (31.25%) Windows
3 385 (28.99%) Microsoft 365
4 351 (26.43%) Problem-Solving
5 270 (20.33%) Active Directory
6 267 (20.11%) SQL
7 215 (16.19%) Azure
8 207 (15.59%) ITIL
9 203 (15.29%) Continuous Improvement
10 183 (13.78%) Customer Service
11 157 (11.82%) ERP
12 131 (9.86%) ITSM
12 131 (9.86%) Windows Server
13 122 (9.19%) Entra ID
14 117 (8.81%) Microsoft Office
15 111 (8.36%) SharePoint
16 110 (8.28%) Service Management
17 103 (7.76%) Degree
18 84 (6.33%) Microsoft Intune
19 82 (6.17%) Microsoft Exchange
20 81 (6.10%) Windows 10
21 80 (6.02%) SQL Server
22 75 (5.65%) Business Intelligence
22 75 (5.65%) Process Improvement
23 72 (5.42%) Power Platform
24 65 (4.89%) Microsoft Excel
24 65 (4.89%) Service Delivery
25 64 (4.82%) Change Management
25 64 (4.82%) Incident Management
26 59 (4.44%) SaaS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 111 (8.36%) SharePoint
2 82 (6.17%) Microsoft Exchange
3 28 (2.11%) IIS
4 12 (0.90%) Skype for Business
5 5 (0.38%) Confluence
6 4 (0.30%) CMS
7 3 (0.23%) SAS
8 2 (0.15%) Tomcat
9 1 (0.075%) Blackberry Enterprise Server
9 1 (0.075%) WebSphere
9 1 (0.075%) WebSphere Application Server
Applications
1 117 (8.81%) Microsoft Office
2 65 (4.89%) Microsoft Excel
3 21 (1.58%) Microsoft PowerPoint
4 3 (0.23%) Photoshop
5 2 (0.15%) MS Visio
5 2 (0.15%) Siemens NX
6 1 (0.075%) Revit
Business Applications
1 19 (1.43%) Dynamics CRM
2 16 (1.20%) Unit4 Business World
3 14 (1.05%) Oracle Retail
3 14 (1.05%) Visualfiles
4 11 (0.83%) NetSuite
5 10 (0.75%) Dynamics NAV
5 10 (0.75%) Oracle Financials
6 9 (0.68%) Elite 3E
7 8 (0.60%) Dynamics AX
7 8 (0.60%) Oracle EBS
8 6 (0.45%) Infor M3
8 6 (0.45%) Oracle Assets
8 6 (0.45%) Oracle Receivables
8 6 (0.45%) Shopify
9 5 (0.38%) NEC Housing
9 5 (0.38%) SAP Business One
10 4 (0.30%) JDE World
10 4 (0.30%) Oracle Applications
10 4 (0.30%) Oracle EBS R12
10 4 (0.30%) Payment Gateway
Cloud Services
1 385 (28.99%) Microsoft 365
2 215 (16.19%) Azure
3 122 (9.19%) Entra ID
4 72 (5.42%) Power Platform
5 59 (4.44%) SaaS
6 57 (4.29%) OneDrive
7 55 (4.14%) Dynamics 365
8 21 (1.58%) Power Automate
8 21 (1.58%) PowerApps
9 20 (1.51%) AWS
10 17 (1.28%) Microsoft Copilot
11 11 (0.83%) Boomi
11 11 (0.83%) IaaS
11 11 (0.83%) iPaaS
11 11 (0.83%) PaaS
11 11 (0.83%) Workato
12 10 (0.75%) ClickUp
12 10 (0.75%) Google Workspace
13 8 (0.60%) Azure DevOps
13 8 (0.60%) GCP
Communications & Networking
1 55 (4.14%) DNS
2 50 (3.77%) DHCP
2 50 (3.77%) WAN
3 47 (3.54%) VPN
4 45 (3.39%) Firewall
5 38 (2.86%) Wi-Fi
6 37 (2.79%) TCP/IP
7 35 (2.64%) LAN
8 25 (1.88%) Unified Communications
8 25 (1.88%) VoIP
9 21 (1.58%) Broadband
10 16 (1.20%) 4G
11 15 (1.13%) VLAN
12 13 (0.98%) WebEx
13 12 (0.90%) SD-WAN
13 12 (0.90%) Skype
14 10 (0.75%) Wireless
15 7 (0.53%) Network Security
16 6 (0.45%) MPLS
16 6 (0.45%) Structured Cabling
Database & Business Intelligence
1 80 (6.02%) SQL Server
2 51 (3.84%) Power BI
3 27 (2.03%) Crystal Reports
4 14 (1.05%) Relational Database
5 12 (0.90%) SQL Server Integration Services
5 12 (0.90%) SQL Server Reporting Services
6 7 (0.53%) BusinessObjects
6 7 (0.53%) Data Warehouse
6 7 (0.53%) PostgreSQL
6 7 (0.53%) Power Query
7 6 (0.45%) Metabase
8 5 (0.38%) MySQL
9 4 (0.30%) Db2
9 4 (0.30%) Oracle Reports
10 3 (0.23%) Oracle Database
11 2 (0.15%) Qlik Sense
11 2 (0.15%) SAP BW
11 2 (0.15%) Tableau
12 1 (0.075%) SQL Server Analysis Services
Development Applications
1 49 (3.69%) JIRA
2 6 (0.45%) Visual Studio
3 5 (0.38%) Git
4 4 (0.30%) Eclipse
4 4 (0.30%) Oracle Forms
4 4 (0.30%) Toad
5 1 (0.075%) SQL Server Management Studio (SSMS)
General
1 417 (31.40%) Social Skills
2 206 (15.51%) Finance
3 156 (11.75%) Analytical Skills
4 82 (6.17%) Legal
5 80 (6.02%) Manufacturing
6 77 (5.80%) Law
7 67 (5.05%) Retail
8 58 (4.37%) Organisational Skills
9 53 (3.99%) Documentation Skills
10 29 (2.18%) Banking
11 20 (1.51%) Advertising
12 18 (1.36%) Telecoms
13 17 (1.28%) Public Sector
14 12 (0.90%) Legal Technology
15 11 (0.83%) Front Office
16 10 (0.75%) Automotive
17 9 (0.68%) Inclusion and Diversity
17 9 (0.68%) Investment Banking
17 9 (0.68%) Local Government
18 8 (0.60%) International Banking
Libraries, Frameworks & Software Standards
1 28 (2.11%) .NET
2 27 (2.03%) Web Services
3 24 (1.81%) XML
4 23 (1.73%) HTML
5 20 (1.51%) CSS
6 13 (0.98%) REST
7 12 (0.90%) .NET Framework
7 12 (0.90%) FIX Protocol
8 10 (0.75%) SOAP
9 7 (0.53%) Middleware
10 6 (0.45%) EDI
11 3 (0.23%) Elastic Stack
11 3 (0.23%) JSON
11 3 (0.23%) Kafka
12 2 (0.15%) 802.1X
13 1 (0.075%) SAP CAF
13 1 (0.075%) XSL
Miscellaneous
1 65 (4.89%) Onboarding
2 61 (4.59%) Driving Licence
3 33 (2.48%) Self-Motivation
4 30 (2.26%) Video Conferencing
5 25 (1.88%) Analytical Mindset
6 22 (1.66%) Client/Server
7 21 (1.58%) Management Information System
8 11 (0.83%) Hybrid Cloud
9 9 (0.68%) Fixed Income
10 8 (0.60%) CMDB
10 8 (0.60%) Data Structures
10 8 (0.60%) Enterprise Software
10 8 (0.60%) NHS
11 6 (0.45%) Housing Association
11 6 (0.45%) Manufacturing Execution System
11 6 (0.45%) Operational Technology
12 5 (0.38%) Blog
12 5 (0.38%) Data Centre
12 5 (0.38%) Legacy Systems
12 5 (0.38%) Product Ownership
Operating Systems
1 415 (31.25%) Windows
2 131 (9.86%) Windows Server
3 81 (6.10%) Windows 10
4 42 (3.16%) Linux
5 36 (2.71%) Android
6 28 (2.11%) Mac OS
7 17 (1.28%) Windows Server 2019
8 12 (0.90%) Apple iOS
9 5 (0.38%) Unix
10 1 (0.075%) CentOS
10 1 (0.075%) Rocky
10 1 (0.075%) Solaris
10 1 (0.075%) Ubuntu
10 1 (0.075%) Windows Server 2016
Processes & Methodologies
1 351 (26.43%) Problem-Solving
2 207 (15.59%) ITIL
3 203 (15.29%) Continuous Improvement
4 183 (13.78%) Customer Service
5 157 (11.82%) ERP
6 131 (9.86%) ITSM
7 110 (8.28%) Service Management
8 75 (5.65%) Business Intelligence
8 75 (5.65%) Process Improvement
9 65 (4.89%) Service Delivery
10 64 (4.82%) Change Management
10 64 (4.82%) Incident Management
11 56 (4.22%) Stakeholder Engagement
12 54 (4.07%) Root Cause Analysis
13 52 (3.92%) CRM
13 52 (3.92%) Cybersecurity
13 52 (3.92%) Project Delivery
14 39 (2.94%) Collaborative Working
15 37 (2.79%) User Acceptance Testing
15 37 (2.79%) User Experience
Programming Languages
1 267 (20.11%) SQL
2 46 (3.46%) PowerShell
3 35 (2.64%) C#
4 29 (2.18%) JavaScript
5 12 (0.90%) PL/SQL
5 12 (0.90%) Python
6 10 (0.75%) T-SQL
7 9 (0.68%) C++
8 8 (0.60%) Java
9 7 (0.53%) PHP
10 5 (0.38%) VB.NET
11 3 (0.23%) Delphi
11 3 (0.23%) Pascal
11 3 (0.23%) VB
11 3 (0.23%) VBA
12 2 (0.15%) ABAP
12 2 (0.15%) Tcl
13 1 (0.075%) Bash
13 1 (0.075%) Perl
13 1 (0.075%) Ruby
Qualifications
1 103 (7.76%) Degree
2 43 (3.24%) Security Cleared
3 39 (2.94%) A+ Certification
3 39 (2.94%) Microsoft Certification
4 23 (1.73%) SC Cleared
5 13 (0.98%) Microsoft Certified Professional
6 12 (0.90%) ITIL Foundation Certificate
7 8 (0.60%) Computer Science Degree
8 7 (0.53%) CCNA
8 7 (0.53%) Cisco Certification
9 6 (0.45%) MBCS
10 5 (0.38%) AAT
10 5 (0.38%) HNC
10 5 (0.38%) ITIL Certification
11 4 (0.30%) DV Cleared
11 4 (0.30%) Network+ Certification
12 3 (0.23%) Azure Certification
12 3 (0.23%) BPSS Clearance
13 2 (0.15%) Oracle Certification
13 2 (0.15%) SAP Certification
Quality Assurance & Compliance
1 48 (3.61%) SLA
2 21 (1.58%) ISO/IEC 27001
3 18 (1.36%) Cyber Essentials
4 15 (1.13%) Data Quality
5 8 (0.60%) QA
6 7 (0.53%) Cyber Essentials PLUS
6 7 (0.53%) GDPR
7 6 (0.45%) Accessibility
8 2 (0.15%) Actionable Recommendations
8 2 (0.15%) PCI DSS
9 1 (0.075%) DICOM
9 1 (0.075%) PMO
System Software
1 270 (20.33%) Active Directory
2 29 (2.18%) Hyper-V
3 24 (1.81%) VMware Infrastructure
4 8 (0.60%) Virtual Desktop
5 7 (0.53%) Firmware
6 6 (0.45%) XenApp
7 3 (0.23%) Docker
7 3 (0.23%) Microsoft Virtual Server
7 3 (0.23%) Virtual Machines
7 3 (0.23%) Virtual Servers
8 2 (0.15%) BitLocker
8 2 (0.15%) vSphere
Systems Management
1 84 (6.33%) Microsoft Intune
2 19 (1.43%) SCCM
3 7 (0.53%) Single Sign-On
3 7 (0.53%) Systems Management Server (SMS)
4 6 (0.45%) Kibana
5 3 (0.23%) Jamf Pro
6 2 (0.15%) FortiGate
6 2 (0.15%) Grafana
7 1 (0.075%) Autotask
7 1 (0.075%) Cisco CUCM
7 1 (0.075%) Failover Clustering
7 1 (0.075%) Microsoft Clustering
7 1 (0.075%) Terraform
Vendors
1 463 (34.86%) Microsoft
2 58 (4.37%) ServiceNow
3 38 (2.86%) Oracle
4 34 (2.56%) VMware
5 25 (1.88%) iManage
6 21 (1.58%) Citrix
6 21 (1.58%) SAP
7 20 (1.51%) Cisco
8 18 (1.36%) Apple
9 17 (1.28%) IFS
10 16 (1.20%) Starlink
11 14 (1.05%) Epicor
12 13 (0.98%) Google
12 13 (0.98%) Sage
12 13 (0.98%) Salesforce
13 12 (0.90%) Aderant
13 12 (0.90%) IBM
14 11 (0.83%) Intapp
14 11 (0.83%) Meraki
14 11 (0.83%) Polycom