Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £33,500 per year, according to job vacancies posted during the 6 months leading to 17 September 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
17 Sep 2025
Same period 2024 Same period 2023
Rank 130 198 183
Rank change year-on-year +68 -15 +102
Permanent jobs requiring a Support Analyst 1,203 1,074 1,142
As % of all permanent jobs advertised in the UK 2.44% 1.38% 1.87%
As % of the Job Titles category 2.72% 1.45% 1.99%
Number of salaries quoted 1,017 664 987
10th Percentile £25,750 £25,000 £24,250
25th Percentile £28,000 £29,000 £27,500
Median annual salary (50th Percentile) £33,500 £35,000 £35,000
Median % change year-on-year -4.29% - +2.94%
75th Percentile £43,750 £45,000 £48,750
90th Percentile £55,000 £63,375 £65,000
UK excluding London median annual salary £31,500 £32,500 £32,000
% change year-on-year -3.08% +1.56% +3.23%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 44,259 74,162 57,379
% of permanent jobs with a recognized job title 89.67% 95.25% 94.07%
Number of salaries quoted 26,008 44,624 44,413
10th Percentile £28,250 £30,000 £32,500
25th Percentile £36,250 £40,000 £43,750
Median annual salary (50th Percentile) £55,000 £55,000 £60,000
Median % change year-on-year - -8.33% -
75th Percentile £75,000 £73,750 £80,000
90th Percentile £95,000 £92,500 £97,500
UK excluding London median annual salary £47,500 £50,000 £52,500
% change year-on-year -5.00% -4.76% -

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 17 September 2025.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 17 September 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +77 1,099 £33,500 -4.29% 133
UK excluding London +72 900 £31,500 -3.08% 121
Work from Home +50 270 £33,000 -12.00% 57
London +28 261 £45,000 - 38
South East +52 224 £32,500 - 43
Midlands +76 192 £30,500 -7.58% 18
North of England +63 177 £30,500 -6.15% 24
East of England +56 126 £29,500 -3.28% 14
South West +64 119 £33,750 +2.27% 14
East Midlands +61 103 £29,500 -1.67% 11
Yorkshire +63 95 £28,250 -19.29% 5
West Midlands +60 89 £33,000 -7.04% 7
North West -13 63 £32,750 +0.77% 14
Scotland +40 39 £43,250 +27.21% 8
North East - 19 £31,500 - 5
Wales +3 17 £30,000 -1.64% 1
Northern Ireland +16 4 £50,000 +21.95% 2
Channel Islands - 2 £34,000 -

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 17 September 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 577 (47.96%) Microsoft
2 567 (47.13%) Social Skills
3 475 (39.48%) Problem-Solving
4 465 (38.65%) Windows
5 397 (33.00%) Microsoft 365
6 355 (29.51%) Customer Service
7 339 (28.18%) Active Directory
8 316 (26.27%) SQL
9 259 (21.53%) ITIL
10 254 (21.11%) Azure
11 212 (17.62%) Microsoft Office
12 173 (14.38%) Finance
13 172 (14.30%) Law
14 166 (13.80%) Analytical Skills
15 144 (11.97%) Windows Server
16 140 (11.64%) Degree
16 140 (11.64%) Microsoft Intune
17 129 (10.72%) Entra ID
18 126 (10.47%) Firewall
19 124 (10.31%) SharePoint
20 122 (10.14%) SLA
21 121 (10.06%) Windows 10
22 120 (9.98%) Microsoft Excel
23 119 (9.89%) ERP
24 117 (9.73%) DNS
24 117 (9.73%) Power Platform
25 112 (9.31%) ITSM
25 112 (9.31%) Microsoft Exchange
26 100 (8.31%) SQL Server
27 99 (8.23%) DHCP

Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 124 (10.31%) SharePoint
2 112 (9.31%) Microsoft Exchange
3 21 (1.75%) IIS
4 18 (1.50%) Confluence
5 8 (0.67%) Skype for Business
6 5 (0.42%) CMS
7 4 (0.33%) Adobe Experience Manager
8 2 (0.17%) Exchange Server 2013
9 1 (0.083%) Alfresco
9 1 (0.083%) Documentum
9 1 (0.083%) Exchange Server 2010
9 1 (0.083%) Office Communications Server
Applications
1 212 (17.62%) Microsoft Office
2 120 (9.98%) Microsoft Excel
3 37 (3.08%) Microsoft PowerPoint
4 12 (1.00%) Spreadsheet
5 3 (0.25%) MS Visio
6 1 (0.083%) Adobe Creative Suite
Business Applications
1 19 (1.58%) Dynamics NAV
2 18 (1.50%) SAP S/4HANA
3 16 (1.33%) Dynamics CRM
4 15 (1.25%) SAP HR
4 15 (1.25%) SAP Payroll
5 14 (1.16%) SAP HCM
6 12 (1.00%) PeopleSoft Financials
6 12 (1.00%) Remedy ITSM
7 10 (0.83%) Oracle EBS
8 9 (0.75%) NetSuite
9 8 (0.67%) Visualfiles
10 6 (0.50%) SAP ERP
11 5 (0.42%) Dynamics AX
11 5 (0.42%) Exchequer
11 5 (0.42%) SAP Business One
11 5 (0.42%) SAP EWM
11 5 (0.42%) SAP WM
12 4 (0.33%) Sage 1000
13 3 (0.25%) Infor CloudSuite Industrial (formerly SyteLine)
13 3 (0.25%) Temenos T24
Cloud Services
1 397 (33.00%) Microsoft 365
2 254 (21.11%) Azure
3 129 (10.72%) Entra ID
4 117 (9.73%) Power Platform
5 42 (3.49%) Dynamics 365
6 36 (2.99%) OneDrive
7 31 (2.58%) SaaS
8 29 (2.41%) PowerApps
9 24 (2.00%) AWS
10 23 (1.91%) Power Automate
11 14 (1.16%) SuccessFactors
12 4 (0.33%) Adobe Analytics
12 4 (0.33%) Google Analytics
13 3 (0.25%) Asana
13 3 (0.25%) Boomi
13 3 (0.25%) Salesforce Commerce Cloud
13 3 (0.25%) SAP Commerce Cloud
13 3 (0.25%) Slack
14 2 (0.17%) Nutanix
14 2 (0.17%) OCI
Communications & Networking
1 126 (10.47%) Firewall
2 117 (9.73%) DNS
3 99 (8.23%) DHCP
4 88 (7.32%) LAN
5 85 (7.07%) VPN
6 76 (6.32%) WAN
7 63 (5.24%) VoIP
8 53 (4.41%) TCP/IP
9 30 (2.49%) Wireless
10 25 (2.08%) Internet
11 23 (1.91%) Wi-Fi
12 22 (1.83%) Broadband
13 19 (1.58%) Remote Desktop
14 18 (1.50%) WebEx
15 17 (1.41%) VLAN
16 16 (1.33%) Kerberos
17 14 (1.16%) FTP
17 14 (1.16%) SD-WAN
18 11 (0.91%) IP Telephony
18 11 (0.91%) WPA
Database & Business Intelligence
1 100 (8.31%) SQL Server
2 97 (8.06%) Power BI
3 33 (2.74%) MySQL
4 19 (1.58%) SQL Server Reporting Services
5 18 (1.50%) Oracle Reports
6 14 (1.16%) Crystal Reports
6 14 (1.16%) Relational Database
7 12 (1.00%) SQL Server Integration Services
8 9 (0.75%) Amazon RDS
9 6 (0.50%) BusinessObjects
10 5 (0.42%) EDRMS
10 5 (0.42%) Geospatial Data
10 5 (0.42%) GIS
10 5 (0.42%) Oracle Database
10 5 (0.42%) PostgreSQL
11 4 (0.33%) FileMaker
11 4 (0.33%) Metadata
12 3 (0.25%) Big Data
13 2 (0.17%) DB2
13 2 (0.17%) MS Access
Development Applications
1 57 (4.74%) JIRA
2 5 (0.42%) SQL Server Management Studio (SSMS)
3 1 (0.083%) Git
3 1 (0.083%) Visual Studio
General
1 567 (47.13%) Social Skills
2 173 (14.38%) Finance
3 172 (14.30%) Law
4 166 (13.80%) Analytical Skills
5 91 (7.56%) Organisational Skills
6 77 (6.40%) Manufacturing
7 64 (5.32%) Marketing
8 59 (4.90%) Telecoms
9 58 (4.82%) Legal
10 33 (2.74%) Pharmaceutical
10 33 (2.74%) Retail
11 31 (2.58%) Inclusion and Diversity
12 19 (1.58%) Advertising
13 17 (1.41%) Banking
13 17 (1.41%) Front Office
14 15 (1.25%) Police
15 14 (1.16%) Games
16 13 (1.08%) Spanish Language
17 9 (0.75%) Automotive
17 9 (0.75%) Back Office
Libraries, Frameworks & Software Standards
1 35 (2.91%) HTML
2 25 (2.08%) .NET
2 25 (2.08%) XML
3 21 (1.75%) LDAP
4 17 (1.41%) EDI
5 16 (1.33%) CSS
6 15 (1.25%) JSON
6 15 (1.25%) Oracle Fusion
6 15 (1.25%) REST
6 15 (1.25%) SOAP
6 15 (1.25%) Web Services
7 14 (1.16%) SAP Fiori
8 13 (1.08%) ASP.NET
9 9 (0.75%) FIX Protocol
10 6 (0.50%) WPF
11 5 (0.42%) Lightning Web Components
11 5 (0.42%) Middleware
12 4 (0.33%) React
13 2 (0.17%) .NET Framework
13 2 (0.17%) jQuery
Miscellaneous
1 80 (6.65%) Onboarding
2 51 (4.24%) Management Information System
3 44 (3.66%) Video Conferencing
4 38 (3.16%) Driving Licence
5 25 (2.08%) Self-Motivation
6 22 (1.83%) Data Centre
7 19 (1.58%) Analytical Mindset
8 16 (1.33%) Enterprise Software
8 16 (1.33%) EPoS
8 16 (1.33%) PKI
9 15 (1.25%) iPhone
10 12 (1.00%) Data Structures
11 10 (0.83%) iSeries
11 10 (0.83%) Smartphone
12 9 (0.75%) Data Protection Act
12 9 (0.75%) Handset
12 9 (0.75%) iPad
13 8 (0.67%) FMCG
14 7 (0.58%) Life Science
14 7 (0.58%) NHS
Operating Systems
1 465 (38.65%) Windows
2 144 (11.97%) Windows Server
3 121 (10.06%) Windows 10
4 70 (5.82%) Mac OS
5 44 (3.66%) Linux
6 39 (3.24%) Windows Server 2019
7 30 (2.49%) Apple iOS
8 24 (2.00%) Android
9 19 (1.58%) Windows Server 2016
10 17 (1.41%) Unix
11 12 (1.00%) Mac OS X
12 7 (0.58%) Windows 7
13 3 (0.25%) Solaris
14 2 (0.17%) Windows 8
15 1 (0.083%) CentOS
15 1 (0.083%) Rocky
15 1 (0.083%) Ubuntu
Processes & Methodologies
1 475 (39.48%) Problem-Solving
2 355 (29.51%) Customer Service
3 259 (21.53%) ITIL
4 119 (9.89%) ERP
5 112 (9.31%) ITSM
6 98 (8.15%) Business Intelligence
7 93 (7.73%) Service Management
8 87 (7.23%) Incident Management
9 84 (6.98%) Continuous Improvement
10 82 (6.82%) Process Improvement
11 71 (5.90%) Change Management
12 66 (5.49%) Cybersecurity
13 65 (5.40%) Problem Management
14 62 (5.15%) CRM
15 60 (4.99%) Data Analysis
16 59 (4.90%) Mentoring
16 59 (4.90%) Patch Management
16 59 (4.90%) Service Delivery
17 58 (4.82%) Time Management
18 52 (4.32%) Agile
Programming Languages
1 316 (26.27%) SQL
2 52 (4.32%) C#
3 44 (3.66%) PowerShell
4 29 (2.41%) Python
5 27 (2.24%) JavaScript
6 18 (1.50%) VB
7 16 (1.33%) T-SQL
8 14 (1.16%) ABAP
8 14 (1.16%) PL/SQL
9 12 (1.00%) VB.NET
10 9 (0.75%) Java
11 6 (0.50%) Bash
11 6 (0.50%) Delphi
11 6 (0.50%) Shell Script
12 5 (0.42%) VBA
13 3 (0.25%) C-shell
13 3 (0.25%) Korn
14 2 (0.17%) Perl
14 2 (0.17%) PHP
15 1 (0.083%) RPG
Qualifications
1 140 (11.64%) Degree
2 81 (6.73%) Microsoft Certification
3 68 (5.65%) Security Cleared
4 65 (5.40%) SC Cleared
5 62 (5.15%) A+ Certification
6 40 (3.33%) DBS Check
7 31 (2.58%) MCP
8 20 (1.66%) ITIL Foundation Certificate
9 16 (1.33%) ITIL Certification
10 14 (1.16%) Cisco Certification
11 13 (1.08%) Computer Science Degree
12 12 (1.00%) CCNA
13 11 (0.91%) BPSS Clearance
13 11 (0.91%) Network+ Certification
14 8 (0.67%) MCSA
15 7 (0.58%) MCSE
16 5 (0.42%) MCTS
17 3 (0.25%) HNC
17 3 (0.25%) HND
17 3 (0.25%) PhD
Quality Assurance & Compliance
1 122 (10.14%) SLA
2 27 (2.24%) GDPR
3 17 (1.41%) Data Quality
4 16 (1.33%) ISO/IEC 27001
5 15 (1.25%) QA
6 12 (1.00%) Accessibility
6 12 (1.00%) Cyber Essentials
7 6 (0.50%) Cyber Essentials PLUS
8 5 (0.42%) 21 CFR Part 11
8 5 (0.42%) GxP
9 1 (0.083%) PCI DSS
System Software
1 339 (28.18%) Active Directory
2 24 (2.00%) Virtual Desktop
3 20 (1.66%) VMware Infrastructure
4 19 (1.58%) Firmware
4 19 (1.58%) Hyper-V
5 15 (1.25%) BitLocker
6 5 (0.42%) Virtual Servers
7 3 (0.25%) Virtual Machines
8 2 (0.17%) XenApp
9 1 (0.083%) Terminal Server
9 1 (0.083%) Xen
Systems Management
1 140 (11.64%) Microsoft Intune
2 32 (2.66%) SCCM
3 16 (1.33%) WSUS
4 13 (1.08%) Autotask
5 8 (0.67%) Jamf Pro
6 5 (0.42%) Grafana
7 1 (0.083%) Graylog
7 1 (0.083%) Norton AntiVirus
Vendors
1 577 (47.96%) Microsoft
2 69 (5.74%) SAP
3 50 (4.16%) Oracle
4 48 (3.99%) Cisco
5 42 (3.49%) Meraki
6 35 (2.91%) Apple
7 34 (2.83%) VMware
8 29 (2.41%) Citrix
9 28 (2.33%) ServiceNow
10 24 (2.00%) HP
11 20 (1.66%) Intapp
11 20 (1.66%) Sage
12 17 (1.41%) Google
13 16 (1.33%) Salesforce
14 15 (1.25%) MobileIron
14 15 (1.25%) Polycom
15 14 (1.16%) Adobe
15 14 (1.16%) Guidewire
16 13 (1.08%) Okta
17 12 (1.00%) Workday