Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 28 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
28 May 2026
Same period 2025 Same period 2024
Rank 161 152 195
Rank change year-on-year -9 +43 +63
Permanent jobs requiring a Support Analyst 1,187 932 1,455
As % of all permanent jobs in the UK 1.27% 2.18% 1.46%
As % of the Job Titles category 1.36% 2.44% 1.54%
Number of salaries quoted 918 780 1,152
10th Percentile £26,250 £25,000 £24,525
25th Percentile £30,000 £28,000 £27,500
Median annual salary (50th Percentile) £35,000 £35,000 £35,000
Median % change year-on-year - - +2.94%
75th Percentile £42,500 £47,500 £47,500
90th Percentile £50,000 £57,625 £59,875
UK excluding London median annual salary £33,000 £32,000 £32,000
% change year-on-year +3.13% - +4.92%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 87,062 38,144 94,198
% of permanent jobs with a recognized job title 93.41% 89.31% 94.71%
Number of salaries quoted 57,930 21,418 69,018
10th Percentile £30,000 £29,750 £28,500
25th Percentile £40,000 £40,000 £38,500
Median annual salary (50th Percentile) £55,000 £57,500 £52,500
Median % change year-on-year -4.35% +9.52% -12.50%
75th Percentile £75,000 £77,500 £70,000
90th Percentile £95,000 £100,000 £90,000
UK excluding London median annual salary £50,000 £51,000 £50,000
% change year-on-year -1.96% +2.00% -6.54%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 28 May 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 28 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -11 1,071 £35,000 +0.10% 98
UK excluding London +23 947 £33,000 +3.13% 97
South East +59 302 £32,500 -7.14% 41
Work from Home +28 248 £38,500 +4.05% 37
London -60 212 £40,500 -14.74% 21
North of England -21 188 £35,000 +22.81% 25
Midlands -15 157 £35,000 +16.67% 15
South West -11 128 £32,500 +8.33% 8
Yorkshire -38 98 £30,000 +5.26% 15
West Midlands -19 96 £35,000 +12.90% 7
North West +14 89 £35,000 +16.67% 10
East of England -28 84 £30,000 -7.69% 5
Scotland +64 81 £32,500 -24.86% 4
East Midlands -18 61 £35,000 +18.64% 8
Wales -40 5 £35,000 +35.27% 2
Northern Ireland -32 2 £32,000 -36.00%
North East -60 1 £43,500 +27.94%

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 28 May 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 404 (34.04%) Microsoft
2 350 (29.49%) Windows
3 332 (27.97%) Microsoft 365
4 264 (22.24%) Problem-Solving
5 244 (20.56%) SQL
6 239 (20.13%) Active Directory
7 207 (17.44%) Azure
8 187 (15.75%) ITIL
9 168 (14.15%) Customer Service
10 144 (12.13%) ERP
11 128 (10.78%) Continuous Improvement
12 118 (9.94%) Degree
12 118 (9.94%) ITSM
13 117 (9.86%) Microsoft Office
14 102 (8.59%) Entra ID
15 96 (8.09%) Windows Server
16 93 (7.83%) Process Improvement
17 89 (7.50%) Windows 10
18 88 (7.41%) SharePoint
19 87 (7.33%) Service Management
20 83 (6.99%) Power Platform
21 82 (6.91%) SQL Server
22 78 (6.57%) Business Intelligence
23 75 (6.32%) Change Management
24 73 (6.15%) Microsoft Exchange
24 73 (6.15%) SLA
25 65 (5.48%) JIRA
25 65 (5.48%) Power BI
26 64 (5.39%) Microsoft Intune
27 61 (5.14%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 88 (7.41%) SharePoint
2 73 (6.15%) Microsoft Exchange
3 24 (2.02%) IIS
4 12 (1.01%) Skype for Business
5 11 (0.93%) Confluence
6 5 (0.42%) CMS
7 3 (0.25%) SAS
7 3 (0.25%) WebSphere
7 3 (0.25%) WebSphere Application Server
8 2 (0.17%) Tomcat
Applications
1 117 (9.86%) Microsoft Office
2 59 (4.97%) Microsoft Excel
3 23 (1.94%) Microsoft PowerPoint
4 13 (1.10%) MS Visio
5 3 (0.25%) Photoshop
Business Applications
1 24 (2.02%) Dynamics CRM
2 18 (1.52%) NEC Housing
3 16 (1.35%) Dynamics NAV
4 14 (1.18%) Dynamics AX
4 14 (1.18%) Unit4 Business World
5 10 (0.84%) Visualfiles
6 9 (0.76%) Elite 3E
6 9 (0.76%) Endur
6 9 (0.76%) Magento
7 8 (0.67%) Shopify
8 6 (0.51%) NetSuite
9 5 (0.42%) SAP Business One
9 5 (0.42%) SAP ERP
10 4 (0.34%) Dynamics GP
10 4 (0.34%) Infor M3
10 4 (0.34%) JDE World
10 4 (0.34%) Oracle Retail
10 4 (0.34%) Primavera
10 4 (0.34%) SAP HR
10 4 (0.34%) SAP Payroll
Cloud Services
1 332 (27.97%) Microsoft 365
2 207 (17.44%) Azure
3 102 (8.59%) Entra ID
4 83 (6.99%) Power Platform
5 46 (3.88%) Dynamics 365
6 45 (3.79%) OneDrive
7 39 (3.29%) SaaS
8 25 (2.11%) AWS
9 22 (1.85%) Power Automate
10 19 (1.60%) Azure DevOps
11 17 (1.43%) Google Workspace
12 14 (1.18%) PowerApps
13 12 (1.01%) PaaS
14 11 (0.93%) Boomi
14 11 (0.93%) IaaS
14 11 (0.93%) iPaaS
14 11 (0.93%) Workato
15 10 (0.84%) ClickUp
15 10 (0.84%) Microsoft Copilot
16 9 (0.76%) dbt
Communications & Networking
1 61 (5.14%) DNS
2 55 (4.63%) DHCP
3 54 (4.55%) VPN
4 41 (3.45%) Firewall
5 35 (2.95%) TCP/IP
6 24 (2.02%) VoIP
7 23 (1.94%) WAN
8 21 (1.77%) Broadband
9 19 (1.60%) Unified Communications
10 17 (1.43%) Wi-Fi
11 14 (1.18%) VLAN
12 12 (1.01%) 4G
12 12 (1.01%) LAN
12 12 (1.01%) Skype
12 12 (1.01%) WebEx
12 12 (1.01%) WinSCP
13 8 (0.67%) Wireless
14 7 (0.59%) Network Security
15 5 (0.42%) SD-WAN
15 5 (0.42%) Structured Cabling
Database & Business Intelligence
1 82 (6.91%) SQL Server
2 65 (5.48%) Power BI
3 24 (2.02%) Relational Database
4 19 (1.60%) Crystal Reports
5 16 (1.35%) SQL Server Integration Services
6 13 (1.10%) SQL Server Reporting Services
7 12 (1.01%) Metabase
8 10 (0.84%) Oracle Reports
9 9 (0.76%) Data Warehouse
10 8 (0.67%) PostgreSQL
11 7 (0.59%) BusinessObjects
11 7 (0.59%) Power Query
12 5 (0.42%) SAP BW
13 4 (0.34%) DB2
13 4 (0.34%) MySQL
14 3 (0.25%) Azure SQL Database
15 1 (0.084%) SQL Server Analysis Services
Development Applications
1 65 (5.48%) JIRA
2 15 (1.26%) Git
3 12 (1.01%) Visual Studio
4 4 (0.34%) LabVIEW
5 2 (0.17%) Eclipse
5 2 (0.17%) Rational Rhapsody
6 1 (0.084%) SQL Server Management Studio (SSMS)
General
1 326 (27.46%) Social Skills
2 190 (16.01%) Finance
3 118 (9.94%) Analytical Skills
4 85 (7.16%) Manufacturing
5 78 (6.57%) Law
6 69 (5.81%) Legal
7 63 (5.31%) Retail
8 50 (4.21%) Organisational Skills
9 46 (3.88%) Documentation Skills
10 30 (2.53%) Telecoms
11 21 (1.77%) Banking
12 16 (1.35%) Advertising
13 12 (1.01%) Billing
14 11 (0.93%) Local Government
15 10 (0.84%) Back Office
16 9 (0.76%) Financial Institution
16 9 (0.76%) Inclusion and Diversity
16 9 (0.76%) Marketing
17 8 (0.67%) International Banking
17 8 (0.67%) Public Sector
Libraries, Frameworks & Software Standards
1 35 (2.95%) .NET
2 21 (1.77%) Web Services
3 17 (1.43%) Middleware
4 11 (0.93%) CSS
4 11 (0.93%) HTML
4 11 (0.93%) REST
5 8 (0.67%) SOAP
5 8 (0.67%) XML
6 5 (0.42%) EDI
6 5 (0.42%) FIX Protocol
7 4 (0.34%) Elastic Stack
7 4 (0.34%) JSON
8 3 (0.25%) .NET Framework
8 3 (0.25%) Kafka
9 2 (0.17%) 802.1X
10 1 (0.084%) SAP CAF
Miscellaneous
1 64 (5.39%) Onboarding
2 51 (4.30%) Driving Licence
3 44 (3.71%) Video Conferencing
4 40 (3.37%) Management Information System
5 20 (1.68%) Client/Server
6 19 (1.60%) Analytical Mindset
6 19 (1.60%) Self-Motivation
7 15 (1.26%) Product Ownership
8 14 (1.18%) NHS
9 12 (1.01%) Renewable Energy
10 10 (0.84%) Low-Code
11 9 (0.76%) EPoS
12 8 (0.67%) Housing Association
13 7 (0.59%) Hybrid Cloud
14 6 (0.51%) Enterprise Software
14 6 (0.51%) IoT
15 5 (0.42%) Data Protection Act
15 5 (0.42%) iPhone
15 5 (0.42%) iSeries
16 4 (0.34%) CCTV
Operating Systems
1 350 (29.49%) Windows
2 96 (8.09%) Windows Server
3 89 (7.50%) Windows 10
4 36 (3.03%) Android
5 26 (2.19%) Linux
6 19 (1.60%) Mac OS
7 16 (1.35%) Apple iOS
8 14 (1.18%) Windows Server 2019
9 4 (0.34%) Windows Server 2012
10 2 (0.17%) Solaris
10 2 (0.17%) Ubuntu
10 2 (0.17%) Unix
10 2 (0.17%) Windows Server 2016
11 1 (0.084%) Windows 7
11 1 (0.084%) Windows Server 2008
Processes & Methodologies
1 264 (22.24%) Problem-Solving
2 187 (15.75%) ITIL
3 168 (14.15%) Customer Service
4 144 (12.13%) ERP
5 128 (10.78%) Continuous Improvement
6 118 (9.94%) ITSM
7 93 (7.83%) Process Improvement
8 87 (7.33%) Service Management
9 78 (6.57%) Business Intelligence
10 75 (6.32%) Change Management
11 47 (3.96%) Service Delivery
12 45 (3.79%) CRM
13 44 (3.71%) Incident Management
14 39 (3.29%) Cybersecurity
15 37 (3.12%) Data Analysis
16 35 (2.95%) Migration
17 34 (2.86%) Computer Science
17 34 (2.86%) Data Management
18 33 (2.78%) Root Cause Analysis
19 31 (2.61%) DevOps
Programming Languages
1 244 (20.56%) SQL
2 43 (3.62%) PowerShell
3 24 (2.02%) C#
4 23 (1.94%) T-SQL
5 18 (1.52%) JavaScript
6 15 (1.26%) Python
7 14 (1.18%) VB.NET
8 11 (0.93%) Java
9 8 (0.67%) PL/SQL
10 7 (0.59%) PHP
11 5 (0.42%) ABAP
12 4 (0.34%) Delphi
12 4 (0.34%) Pascal
13 3 (0.25%) VBA
14 2 (0.17%) Tcl
15 1 (0.084%) R
Qualifications
1 118 (9.94%) Degree
2 50 (4.21%) A+ Certification
3 41 (3.45%) Microsoft Certification
4 39 (3.29%) Security Cleared
5 23 (1.94%) SC Cleared
6 19 (1.60%) Microsoft Certified Professional
7 12 (1.01%) HND
8 9 (0.76%) HNC
9 8 (0.67%) DV Cleared
10 7 (0.59%) Computer Science Degree
11 6 (0.51%) MBCS
11 6 (0.51%) MCSA
12 5 (0.42%) SAP Certification
13 4 (0.34%) DBS Check
13 4 (0.34%) MCSE
14 3 (0.25%) Azure Certification
14 3 (0.25%) BPSS Clearance
14 3 (0.25%) ITIL Certification
14 3 (0.25%) ITIL Foundation Certificate
15 2 (0.17%) Network+ Certification
Quality Assurance & Compliance
1 73 (6.15%) SLA
2 20 (1.68%) ISO/IEC 27001
3 15 (1.26%) Accessibility
3 15 (1.26%) Cyber Essentials
4 14 (1.18%) Data Quality
5 11 (0.93%) QA
6 9 (0.76%) GDPR
7 6 (0.51%) Cyber Essentials PLUS
8 4 (0.34%) Actionable Recommendations
9 1 (0.084%) DICOM
9 1 (0.084%) PCI DSS
9 1 (0.084%) PMO
System Software
1 239 (20.13%) Active Directory
2 21 (1.77%) VMware Infrastructure
3 18 (1.52%) Hyper-V
4 11 (0.93%) Virtual Desktop
5 5 (0.42%) BitLocker
5 5 (0.42%) XenApp
6 4 (0.34%) Virtual Machines
7 3 (0.25%) Docker
7 3 (0.25%) Microsoft Virtual Server
7 3 (0.25%) Virtual Servers
8 2 (0.17%) Firmware
9 1 (0.084%) vSphere
Systems Management
1 64 (5.39%) Microsoft Intune
2 28 (2.36%) SCCM
3 7 (0.59%) Single Sign-On
4 4 (0.34%) Kibana
5 2 (0.17%) Jamf Pro
6 1 (0.084%) Autotask
6 1 (0.084%) FortiGate
6 1 (0.084%) Terraform
Vendors
1 404 (34.04%) Microsoft
2 48 (4.04%) ServiceNow
3 34 (2.86%) Oracle
4 31 (2.61%) VMware
5 27 (2.27%) SAP
6 23 (1.94%) iManage
7 20 (1.68%) Google
8 16 (1.35%) Adobe
8 16 (1.35%) Freshdesk
9 15 (1.26%) Northgate
10 14 (1.18%) Citrix
11 13 (1.10%) Apple
12 12 (1.01%) Nintex
12 12 (1.01%) Starlink
13 11 (0.93%) Cisco
13 11 (0.93%) ConnectWise
13 11 (0.93%) HubSpot
14 10 (0.84%) IFS
14 10 (0.84%) Intapp
14 10 (0.84%) SolarWinds