Period
to 23 November 2020

The median annual salary for a Support Analyst was £32,500 in advertised job vacancies during the 6 months to 23 November 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK
6 months to
23 Nov 2020
Same period 2019 Same period 2018
Rank 221 156 138
Rank change year-on-year -65 -18 -10
Permanent jobs requiring a Support Analyst 807 3,116 3,965
As % of all permanent jobs advertised in the UK 1.49% 2.30% 2.43%
As % of the Job Titles category 1.57% 2.41% 2.54%
Number of salaries quoted 805 2,707 3,467
Median annual salary £32,500 £30,000 £32,500
Median salary % change year-on-year +8.33% -7.69% +8.33%
10th Percentile £21,250 £21,000 £21,000
90th Percentile £57,500 £52,500 £56,500
UK excluding London median annual salary £30,000 £27,500 £28,000
% change year-on-year +9.09% -1.79% +1.82%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 51,499 129,268 156,148
% of permanent IT jobs with a recognized job title 95.08% 95.61% 95.86%
Number of salaries quoted 42,907 103,496 125,712
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +3.09%
10th Percentile £32,500 £28,250 £27,500
90th Percentile £87,500 £85,000 £82,500
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 23 November 2020.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 23 November 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -58 750 £32,500 +8.33% 95
UK excluding London -23 548 £30,000 +9.09% 74
London -138 242 £39,456 +12.73% 28
North of England +16 158 £32,500 +30.00% 18
South East -24 142 £30,000 - 16
Midlands +10 95 £30,000 +17.65% 15
Work from Home +44 84 £32,500 +6.21% 8
Yorkshire +16 83 £40,000 +63.27% 11
North West +39 71 £29,000 +3.57% 4
East of England +67 56 £30,000 -5.34% 10
South West +22 55 £27,500 -8.33% 8
West Midlands -12 48 £28,250 +8.65% 9
East Midlands +35 47 £31,500 +23.53% 6
Scotland +3 25 £28,000 -6.67% 4
Northern Ireland +18 9 £23,500 -22.31%
Wales +13 7 £31,500 +14.55% 3
North East +3 4 £30,000 +25.00% 3
Isle of Man - 1 - -

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 November 2020, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 341 (42.26%) Windows
2 277 (34.32%) Microsoft
3 238 (29.49%) SQL
4 233 (28.87%) Office 365
5 220 (27.26%) Active Directory
6 171 (21.19%) ITIL
7 164 (20.32%) Finance
8 130 (16.11%) Microsoft Office
9 116 (14.37%) Windows Server
10 114 (14.13%) Windows 10
10 114 (14.13%) Azure
11 112 (13.88%) SQL Server
12 95 (11.77%) Problem-Solving
13 88 (10.90%) SharePoint
14 78 (9.67%) SLA
15 77 (9.54%) Analytical Skills
16 70 (8.67%) VMware
17 66 (8.18%) Incident Management
18 64 (7.93%) Oracle
19 61 (7.56%) .NET
19 61 (7.56%) Management Information System
19 61 (7.56%) Service Management
20 59 (7.31%) Degree
21 58 (7.19%) ITIL Certification
22 57 (7.06%) C#
23 54 (6.69%) Microsoft Excel
24 52 (6.44%) CRM
24 52 (6.44%) Citrix
25 51 (6.32%) PowerShell
26 49 (6.07%) Linux

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 88 (10.90%) SharePoint
2 38 (4.71%) MS Exchange
3 18 (2.23%) IIS
4 8 (0.99%) Adobe Experience Manager
5 7 (0.87%) Skype for Business
6 5 (0.62%) Apache
6 5 (0.62%) Tomcat
6 5 (0.62%) Umbraco
7 4 (0.50%) CMS
7 4 (0.50%) Exchange Server 2013
7 4 (0.50%) SharePoint 2010
7 4 (0.50%) WebLogic
8 3 (0.37%) Appian
8 3 (0.37%) BizTalk Server
8 3 (0.37%) Exchange Server 2010
8 3 (0.37%) WordPress
9 2 (0.25%) Confluence
9 2 (0.25%) NetWeaver
9 2 (0.25%) nginx
9 2 (0.25%) SAS
Applications
1 130 (16.11%) Microsoft Office
2 54 (6.69%) Microsoft Excel
3 22 (2.73%) Microsoft PowerPoint
4 7 (0.87%) MS Visio
5 1 (0.12%) Acrobat
5 1 (0.12%) Spreadsheet
Business Applications
1 27 (3.35%) Dynamics CRM
2 14 (1.73%) Oracle Applications
3 13 (1.61%) Dynamics NAV
4 12 (1.49%) SAP SD
5 11 (1.36%) Northgate Housing
6 9 (1.12%) iTrent
6 9 (1.12%) NetSuite
7 8 (0.99%) SAP Hybris
7 8 (0.99%) SAP Oil and Gas
8 6 (0.74%) Dynamics AX
9 4 (0.50%) Elite 3E
10 3 (0.37%) Maximo
11 2 (0.25%) Eagle PACE
11 2 (0.25%) Endur
11 2 (0.25%) Oracle Financials
11 2 (0.25%) SAP CO
11 2 (0.25%) SAP FI
11 2 (0.25%) SAP FI/CO
11 2 (0.25%) SAP MM
11 2 (0.25%) Unit4 Business World
Cloud Services
1 233 (28.87%) Office 365
2 114 (14.13%) Azure
3 41 (5.08%) AWS
4 33 (4.09%) SaaS
5 23 (2.85%) Power Platform
6 17 (2.11%) Dynamics 365
7 11 (1.36%) Amazon CloudWatch
7 11 (1.36%) Amazon SQS
8 9 (1.12%) Mimecast
9 8 (0.99%) Adobe Analytics
9 8 (0.99%) Azure Active Directory
10 6 (0.74%) Cloud Computing
10 6 (0.74%) OneDrive
11 4 (0.50%) PowerApps
12 3 (0.37%) GCP
13 2 (0.25%) Salesforce Sales Cloud
13 2 (0.25%) Slack
14 1 (0.12%) Azure Data Factory
14 1 (0.12%) Salesforce Service Cloud
14 1 (0.12%) ShareGate
Communications & Networking
1 44 (5.45%) Firewall
2 42 (5.20%) DNS
3 39 (4.83%) Unified Communications
4 37 (4.58%) TCP/IP
5 29 (3.59%) DHCP
5 29 (3.59%) Wireless
6 28 (3.47%) LAN
7 26 (3.22%) WAN
8 20 (2.48%) VoIP
9 16 (1.98%) Internet
10 13 (1.61%) Wi-Fi
11 11 (1.36%) VPN
12 10 (1.24%) ADSL
12 10 (1.24%) Ethernet
12 10 (1.24%) Remote Desktop
12 10 (1.24%) SAN
12 10 (1.24%) Skype
13 9 (1.12%) MPLS
14 8 (0.99%) VDSL
14 8 (0.99%) VLAN
Database & Business Intelligence
1 112 (13.88%) SQL Server
2 32 (3.97%) SQL Server Integration Services
3 27 (3.35%) SQL Server Reporting Services
4 20 (2.48%) Power BI
5 14 (1.73%) MySQL
6 13 (1.61%) Crystal Reports
6 13 (1.61%) Relational Database
7 12 (1.49%) Cosmos DB
7 12 (1.49%) Data Lake
7 12 (1.49%) Data Warehouse
8 11 (1.36%) Oracle Database
9 7 (0.87%) SQL Server 2012
10 5 (0.62%) Amazon RDS
10 5 (0.62%) MS Access
10 5 (0.62%) Oracle Reports
10 5 (0.62%) SQL Server 2008
10 5 (0.62%) SQL Server Analysis Services
11 4 (0.50%) Big Data
11 4 (0.50%) RDBMS
12 2 (0.25%) Azure SQL Database
Development Applications
1 23 (2.85%) JIRA
2 15 (1.86%) Octopus Deploy
3 14 (1.73%) TeamCity
4 7 (0.87%) Visual Studio
5 5 (0.62%) ERwin
6 4 (0.50%) Eclipse
6 4 (0.50%) Oracle Forms
7 3 (0.37%) Team Foundation Server
8 2 (0.25%) Git (software)
8 2 (0.25%) InstallShield
8 2 (0.25%) MSI
9 1 (0.12%) Jenkins
General
1 164 (20.32%) Finance
2 29 (3.59%) Banking
3 26 (3.22%) Law
4 23 (2.85%) Back Office
5 21 (2.60%) Telecoms
6 17 (2.11%) Legal
7 16 (1.98%) Retail
8 14 (1.73%) Social Housing
9 13 (1.61%) Manufacturing
10 10 (1.24%) Front Office
10 10 (1.24%) Public Sector
11 9 (1.12%) Local Government
12 8 (0.99%) Financial Institution
12 8 (0.99%) French Language
13 7 (0.87%) Advertising
13 7 (0.87%) Marketing
14 6 (0.74%) German Language
14 6 (0.74%) Housing Association
15 5 (0.62%) Automotive
15 5 (0.62%) Military
Libraries, Frameworks & Software Standards
1 61 (7.56%) .NET
2 24 (2.97%) HTML
3 17 (2.11%) CSS
4 14 (1.73%) .NET Framework
4 14 (1.73%) XML
5 11 (1.36%) ADO
5 11 (1.36%) FIX Protocol
5 11 (1.36%) RabbitMQ
6 10 (1.24%) ASP.NET
6 10 (1.24%) Middleware
7 8 (0.99%) Web Services
8 7 (0.87%) JSON
9 6 (0.74%) EDI
10 4 (0.50%) Ajax
10 4 (0.50%) jQuery
10 4 (0.50%) WinForms
11 3 (0.37%) ASP.NET MVC
11 3 (0.37%) RESTful
12 2 (0.25%) Entity Framework
12 2 (0.25%) Pandas
Miscellaneous
1 77 (9.54%) Analytical Skills
2 61 (7.56%) Management Information System
3 28 (3.47%) Driving Licence
4 25 (3.10%) Self-Motivation
5 18 (2.23%) Data Centre
6 16 (1.98%) Replication
6 16 (1.98%) Video Conferencing
7 15 (1.86%) Mobile App
8 10 (1.24%) Smartphone
9 8 (0.99%) Fixed Income
10 7 (0.87%) Analytical Mindset
10 7 (0.87%) SWIFT
11 6 (0.74%) Enterprise Software
11 6 (0.74%) Foreign Exchange (FX)
11 6 (0.74%) iPhone
11 6 (0.74%) Life Science
11 6 (0.74%) Renewable Energy
12 5 (0.62%) Clustering
12 5 (0.62%) Equities
13 4 (0.50%) iSeries
Operating Systems
1 341 (42.26%) Windows
2 116 (14.37%) Windows Server
3 114 (14.13%) Windows 10
4 49 (6.07%) Linux
5 39 (4.83%) Unix
6 34 (4.21%) Windows Server 2012
7 23 (2.85%) Windows 7
8 22 (2.73%) Windows Server 2016
9 21 (2.60%) Android
10 16 (1.98%) Apple iOS
11 10 (1.24%) Red Hat Enterprise Linux
11 10 (1.24%) Windows Server 2008
12 7 (0.87%) Windows Server 2019
13 6 (0.74%) Windows Server 2003
14 5 (0.62%) Windows 8
15 4 (0.50%) Mac OS
16 3 (0.37%) Mac OS X
16 3 (0.37%) Ubuntu
17 2 (0.25%) CentOS
17 2 (0.25%) Debian
Processes & Methodologies
1 171 (21.19%) ITIL
2 95 (11.77%) Problem-Solving
3 66 (8.18%) Incident Management
4 61 (7.56%) Service Management
5 52 (6.44%) CRM
6 47 (5.82%) ERP
6 47 (5.82%) Problem Management
7 46 (5.70%) ITSM
8 43 (5.33%) Identity Access Management
9 41 (5.08%) Agile Software Development
9 41 (5.08%) Stakeholder Management
10 38 (4.71%) Change Management
11 35 (4.34%) User Acceptance Testing
12 31 (3.84%) Computer Science
13 30 (3.72%) Identity Management
14 27 (3.35%) DevOps
14 27 (3.35%) Process Improvement
15 24 (2.97%) Analytics
16 23 (2.85%) Investment Management
17 22 (2.73%) Logistics
Programming Languages
1 238 (29.49%) SQL
2 57 (7.06%) C#
3 51 (6.32%) PowerShell
4 43 (5.33%) T-SQL
5 34 (4.21%) Java
6 30 (3.72%) JavaScript
7 23 (2.85%) Python
8 15 (1.86%) VBA
9 10 (1.24%) PHP
10 9 (1.12%) Perl
10 9 (1.12%) VB
11 8 (0.99%) Bash Shell
11 8 (0.99%) Shell Script
12 7 (0.87%) C
13 6 (0.74%) Korn
13 6 (0.74%) PL/SQL
14 4 (0.50%) VB.NET
14 4 (0.50%) VBScript
15 3 (0.37%) C++
16 1 (0.12%) ABAP
Qualifications
1 59 (7.31%) Degree
2 58 (7.19%) ITIL Certification
3 42 (5.20%) Microsoft Certification
4 30 (3.72%) Security Cleared
5 22 (2.73%) SC Cleared
6 14 (1.73%) MCP
6 14 (1.73%) MCSE
7 11 (1.36%) BPSS Clearance
8 6 (0.74%) ITIL Foundation Certificate
9 5 (0.62%) DV Cleared
9 5 (0.62%) MCSA
10 4 (0.50%) Computer Science Degree
11 3 (0.37%) A+ Certification
11 3 (0.37%) MCITP
11 3 (0.37%) MCTS
12 2 (0.25%) Cisco Certification
13 1 (0.12%) AAT
13 1 (0.12%) ACCA
13 1 (0.12%) Network+ Certification
13 1 (0.12%) Oracle Certification
Quality Assurance & Compliance
1 78 (9.67%) SLA
2 15 (1.86%) GDPR
3 6 (0.74%) QA
4 3 (0.37%) Data Quality
5 2 (0.25%) Cyber Essentials
5 2 (0.25%) Cyber Essentials PLUS
5 2 (0.25%) IFRS
5 2 (0.25%) ISO/IEC 27001
6 1 (0.12%) Dodd-Frank
6 1 (0.12%) EMIR
6 1 (0.12%) ISO 9001
6 1 (0.12%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
6 1 (0.12%) MiFID
6 1 (0.12%) SEPA
System Software
1 220 (27.26%) Active Directory
2 35 (4.34%) VMware Infrastructure
3 29 (3.59%) Virtual Desktop
4 16 (1.98%) Hyper-V
5 8 (0.99%) XenDesktop
6 7 (0.87%) Docker
6 7 (0.87%) XenApp
7 6 (0.74%) Virtual Machines
7 6 (0.74%) VMware ESXi
8 5 (0.62%) vSphere
9 4 (0.50%) Microsoft App-V
10 3 (0.37%) BitLocker
10 3 (0.37%) Firmware
11 2 (0.25%) VMware Workstation
12 1 (0.12%) Citrix Presentation Server
12 1 (0.12%) MetaFrame
12 1 (0.12%) VMware Server
Systems Management
1 45 (5.58%) SCCM
2 22 (2.73%) Grafana
3 15 (1.86%) Microsoft Intune
4 12 (1.49%) AirWatch
4 12 (1.49%) Terraform
4 12 (1.49%) WSUS
5 11 (1.36%) Packer
5 11 (1.36%) Puppet
6 3 (0.37%) Control-M
7 2 (0.25%) Ansible
7 2 (0.25%) Cisco CUCM
7 2 (0.25%) Kubernetes
7 2 (0.25%) Oracle Enterprise Manager
7 2 (0.25%) vCenter Server
8 1 (0.12%) Cisco UCCX
8 1 (0.12%) Nessus
8 1 (0.12%) Red Hat Spacewalk
8 1 (0.12%) SCOM
8 1 (0.12%) SCSM
8 1 (0.12%) XenMobile
Vendors
1 277 (34.32%) Microsoft
2 70 (8.67%) VMware
3 64 (7.93%) Oracle
4 52 (6.44%) Citrix
5 42 (5.20%) Cisco
6 32 (3.97%) SAP
7 17 (2.11%) ServiceNow
8 15 (1.86%) Apple
9 14 (1.73%) Google
10 12 (1.49%) Bloomberg
10 12 (1.49%) Red Hat
11 11 (1.36%) Northgate
11 11 (1.36%) Reuters
11 11 (1.36%) SolarWinds
11 11 (1.36%) Splunk
12 10 (1.24%) Adobe
12 10 (1.24%) Salesforce.com
13 9 (1.12%) iManage
13 9 (1.12%) Sophos
14 8 (0.99%) Intapp