Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 28 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
28 Jun 2026
Same period 2025 Same period 2024
Rank 157 142 193
Rank change year-on-year -15 +51 +48
Permanent jobs requiring a Support Analyst 1,228 1,071 1,468
As % of all permanent jobs in the UK 1.29% 2.32% 1.39%
As % of the Job Titles category 1.37% 2.59% 1.47%
Number of salaries quoted 980 911 1,124
10th Percentile £26,000 £25,375 £24,250
25th Percentile £30,000 £28,000 £27,750
Median annual salary (50th Percentile) £35,000 £34,000 £35,000
Median % change year-on-year +2.94% -2.86% +2.94%
75th Percentile £42,500 £45,125 £47,500
90th Percentile £48,750 £57,500 £60,525
UK excluding London median annual salary £32,500 £32,500 £32,000
% change year-on-year - +1.56% +3.23%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 89,842 41,384 100,134
% of permanent jobs with a recognized job title 94.09% 89.50% 94.73%
Number of salaries quoted 61,632 23,849 72,187
10th Percentile £30,000 £28,750 £28,500
25th Percentile £40,000 £38,500 £38,750
Median annual salary (50th Percentile) £55,000 £57,000 £52,500
Median % change year-on-year -3.51% +8.57% -12.50%
75th Percentile £75,000 £76,250 £70,000
90th Percentile £95,000 £97,500 £90,000
UK excluding London median annual salary £51,000 £50,000 £50,000
% change year-on-year +2.00% - -6.54%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 28 June 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 28 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -20 1,105 £35,000 +2.94% 128
UK excluding London +20 997 £32,500 - 117
South East +39 308 £32,500 -7.14% 36
Work from Home +10 253 £37,500 +7.14% 47
North of England -18 218 £35,000 +21.74% 27
London -56 204 £41,750 -12.11% 32
Midlands -26 150 £33,500 +11.67% 19
South West -27 135 £32,500 +4.00% 15
Yorkshire -15 117 £35,000 +22.81% 10
North West +23 100 £37,250 +13.31% 15
East of England -14 90 £30,000 +1.69% 18
Scotland +82 83 £30,000 -30.64% 3
West Midlands -26 80 £34,250 +3.79% 5
East Midlands -18 70 £33,500 +13.56% 14
Wales -39 11 £35,000 +35.27% 3
Northern Ireland -31 2 £32,000 -36.00% 3
North East -64 1 £43,500 +27.94% 3

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 28 June 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 440 (35.83%) Microsoft
2 378 (30.78%) Windows
3 361 (29.40%) Microsoft 365
4 279 (22.72%) Problem-Solving
5 261 (21.25%) Active Directory
6 250 (20.36%) SQL
7 218 (17.75%) Azure
8 183 (14.90%) ITIL
9 174 (14.17%) Customer Service
10 163 (13.27%) Continuous Improvement
11 148 (12.05%) ERP
12 127 (10.34%) Microsoft Office
13 116 (9.45%) Degree
14 110 (8.96%) ITSM
15 107 (8.71%) Entra ID
15 107 (8.71%) Windows Server
16 104 (8.47%) SharePoint
17 93 (7.57%) Process Improvement
18 90 (7.33%) Windows 10
19 89 (7.25%) Power Platform
20 87 (7.08%) Service Management
21 79 (6.43%) Business Intelligence
22 77 (6.27%) SQL Server
23 73 (5.94%) Microsoft Exchange
24 69 (5.62%) SLA
25 67 (5.46%) Microsoft Intune
26 66 (5.37%) Change Management
27 65 (5.29%) Power BI
28 63 (5.13%) Microsoft Excel
29 59 (4.80%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 104 (8.47%) SharePoint
2 73 (5.94%) Microsoft Exchange
3 28 (2.28%) IIS
4 12 (0.98%) Confluence
5 11 (0.90%) Skype for Business
6 5 (0.41%) CMS
7 3 (0.24%) SAS
8 2 (0.16%) Tomcat
8 2 (0.16%) WebSphere
8 2 (0.16%) WebSphere Application Server
Applications
1 127 (10.34%) Microsoft Office
2 63 (5.13%) Microsoft Excel
3 21 (1.71%) Microsoft PowerPoint
4 8 (0.65%) MS Visio
5 3 (0.24%) Photoshop
6 2 (0.16%) Siemens NX
Business Applications
1 20 (1.63%) Dynamics CRM
2 16 (1.30%) Unit4 Business World
3 13 (1.06%) Oracle Retail
4 12 (0.98%) Dynamics AX
4 12 (0.98%) Dynamics NAV
4 12 (0.98%) NEC Housing
5 11 (0.90%) Visualfiles
6 10 (0.81%) Elite 3E
7 9 (0.73%) NetSuite
7 9 (0.73%) Oracle Financials
8 7 (0.57%) Oracle EBS
9 6 (0.49%) Endur
10 5 (0.41%) Magento
10 5 (0.41%) Oracle Assets
10 5 (0.41%) Oracle Receivables
10 5 (0.41%) SAP Business One
10 5 (0.41%) SAP ERP
11 4 (0.33%) Exchequer
11 4 (0.33%) JDE World
11 4 (0.33%) Primavera
Cloud Services
1 361 (29.40%) Microsoft 365
2 218 (17.75%) Azure
3 107 (8.71%) Entra ID
4 89 (7.25%) Power Platform
5 57 (4.64%) OneDrive
6 54 (4.40%) Dynamics 365
6 54 (4.40%) SaaS
7 25 (2.04%) Power Automate
8 22 (1.79%) PowerApps
9 20 (1.63%) AWS
10 15 (1.22%) Azure DevOps
11 14 (1.14%) Microsoft Copilot
12 11 (0.90%) Boomi
12 11 (0.90%) IaaS
12 11 (0.90%) iPaaS
12 11 (0.90%) PaaS
12 11 (0.90%) Workato
13 10 (0.81%) ClickUp
14 8 (0.65%) dbt
14 8 (0.65%) GCP
Communications & Networking
1 59 (4.80%) DNS
2 56 (4.56%) VPN
3 53 (4.32%) DHCP
4 43 (3.50%) Firewall
5 33 (2.69%) TCP/IP
6 32 (2.61%) WAN
7 26 (2.12%) Broadband
7 26 (2.12%) VoIP
8 24 (1.95%) Wi-Fi
9 21 (1.71%) LAN
10 20 (1.63%) Unified Communications
11 18 (1.47%) VLAN
12 17 (1.38%) 4G
13 11 (0.90%) Skype
13 11 (0.90%) WebEx
14 8 (0.65%) Wireless
15 7 (0.57%) Network Security
16 6 (0.49%) Structured Cabling
16 6 (0.49%) WinSCP
17 5 (0.41%) SD-WAN
Database & Business Intelligence
1 77 (6.27%) SQL Server
2 65 (5.29%) Power BI
3 23 (1.87%) Crystal Reports
4 18 (1.47%) Relational Database
5 14 (1.14%) SQL Server Integration Services
5 14 (1.14%) SQL Server Reporting Services
6 10 (0.81%) Metabase
7 9 (0.73%) Data Warehouse
8 8 (0.65%) PostgreSQL
9 7 (0.57%) BusinessObjects
9 7 (0.57%) Power Query
10 5 (0.41%) Oracle Reports
10 5 (0.41%) SAP BW
11 4 (0.33%) Db2
11 4 (0.33%) MySQL
12 3 (0.24%) Oracle Database
13 2 (0.16%) Azure SQL Database
14 1 (0.081%) Qlik Sense
14 1 (0.081%) SQL Server Analysis Services
14 1 (0.081%) Tableau
Development Applications
1 57 (4.64%) JIRA
2 10 (0.81%) Visual Studio
3 9 (0.73%) Git
4 4 (0.33%) Eclipse
5 3 (0.24%) Oracle Forms
5 3 (0.24%) Toad
6 2 (0.16%) Rational Rhapsody
7 1 (0.081%) LabVIEW
7 1 (0.081%) SQL Server Management Studio (SSMS)
General
1 356 (28.99%) Social Skills
2 203 (16.53%) Finance
3 127 (10.34%) Analytical Skills
4 91 (7.41%) Manufacturing
5 78 (6.35%) Legal
6 75 (6.11%) Law
7 63 (5.13%) Retail
8 58 (4.72%) Organisational Skills
9 49 (3.99%) Documentation Skills
10 24 (1.95%) Telecoms
11 22 (1.79%) Banking
12 21 (1.71%) Advertising
13 11 (0.90%) Local Government
13 11 (0.90%) Public Sector
14 10 (0.81%) Inclusion and Diversity
14 10 (0.81%) Legal Technology
15 9 (0.73%) Financial Institution
16 8 (0.65%) Billing
16 8 (0.65%) General Ledger
16 8 (0.65%) International Banking
Libraries, Frameworks & Software Standards
1 31 (2.52%) .NET
2 23 (1.87%) Web Services
3 17 (1.38%) XML
4 13 (1.06%) CSS
4 13 (1.06%) HTML
4 13 (1.06%) Middleware
5 7 (0.57%) REST
6 5 (0.41%) .NET Framework
7 4 (0.33%) EDI
7 4 (0.33%) Elastic Stack
7 4 (0.33%) FIX Protocol
7 4 (0.33%) JSON
7 4 (0.33%) SOAP
8 3 (0.24%) Kafka
9 2 (0.16%) 802.1X
10 1 (0.081%) SAP CAF
10 1 (0.081%) XSL
Miscellaneous
1 66 (5.37%) Onboarding
2 55 (4.48%) Driving Licence
3 36 (2.93%) Video Conferencing
4 35 (2.85%) Management Information System
5 26 (2.12%) Analytical Mindset
6 22 (1.79%) Client/Server
7 21 (1.71%) Self-Motivation
8 12 (0.98%) NHS
9 11 (0.90%) Hybrid Cloud
9 11 (0.90%) Product Ownership
10 10 (0.81%) Low-Code
11 8 (0.65%) Data Structures
11 8 (0.65%) Housing Association
11 8 (0.65%) Renewable Energy
12 6 (0.49%) Enterprise Software
12 6 (0.49%) EPoS
12 6 (0.49%) Manufacturing Execution System
12 6 (0.49%) Operational Technology
13 5 (0.41%) Data Protection Act
13 5 (0.41%) Legacy Systems
Operating Systems
1 378 (30.78%) Windows
2 107 (8.71%) Windows Server
3 90 (7.33%) Windows 10
4 38 (3.09%) Android
5 29 (2.36%) Linux
6 26 (2.12%) Mac OS
7 17 (1.38%) Windows Server 2019
8 12 (0.98%) Apple iOS
9 4 (0.33%) Windows Server 2012
10 3 (0.24%) Unix
11 1 (0.081%) Windows 7
11 1 (0.081%) Windows Server 2008
Processes & Methodologies
1 279 (22.72%) Problem-Solving
2 183 (14.90%) ITIL
3 174 (14.17%) Customer Service
4 163 (13.27%) Continuous Improvement
5 148 (12.05%) ERP
6 110 (8.96%) ITSM
7 93 (7.57%) Process Improvement
8 87 (7.08%) Service Management
9 79 (6.43%) Business Intelligence
10 66 (5.37%) Change Management
11 56 (4.56%) Incident Management
12 52 (4.23%) Service Delivery
13 48 (3.91%) CRM
14 46 (3.75%) Cybersecurity
15 44 (3.58%) Stakeholder Engagement
16 40 (3.26%) Root Cause Analysis
17 39 (3.18%) Workflow
18 36 (2.93%) Data Management
19 35 (2.85%) Data Analysis
20 34 (2.77%) User Acceptance Testing
Programming Languages
1 250 (20.36%) SQL
2 42 (3.42%) PowerShell
3 28 (2.28%) C#
4 19 (1.55%) JavaScript
5 15 (1.22%) T-SQL
6 12 (0.98%) Python
7 11 (0.90%) PL/SQL
8 10 (0.81%) Java
9 7 (0.57%) PHP
9 7 (0.57%) VB.NET
10 5 (0.41%) ABAP
11 4 (0.33%) Delphi
11 4 (0.33%) Pascal
12 3 (0.24%) VBA
13 2 (0.16%) C++
13 2 (0.16%) Tcl
14 1 (0.081%) R
Qualifications
1 116 (9.45%) Degree
2 48 (3.91%) A+ Certification
3 46 (3.75%) Security Cleared
4 35 (2.85%) Microsoft Certification
5 22 (1.79%) SC Cleared
6 14 (1.14%) Microsoft Certified Professional
7 9 (0.73%) Computer Science Degree
8 8 (0.65%) HND
9 6 (0.49%) DV Cleared
9 6 (0.49%) HNC
9 6 (0.49%) MBCS
10 5 (0.41%) SAP Certification
11 4 (0.33%) CCNA
11 4 (0.33%) Cisco Certification
11 4 (0.33%) ITIL Foundation Certificate
12 3 (0.24%) AAT
12 3 (0.24%) Azure Certification
12 3 (0.24%) ITIL Certification
12 3 (0.24%) Network+ Certification
13 2 (0.16%) MCSA
Quality Assurance & Compliance
1 69 (5.62%) SLA
2 22 (1.79%) ISO/IEC 27001
3 18 (1.47%) Cyber Essentials
4 17 (1.38%) Data Quality
5 12 (0.98%) Accessibility
6 10 (0.81%) GDPR
7 9 (0.73%) QA
8 7 (0.57%) Cyber Essentials PLUS
9 4 (0.33%) Actionable Recommendations
10 2 (0.16%) PCI DSS
11 1 (0.081%) DICOM
11 1 (0.081%) PMO
System Software
1 261 (21.25%) Active Directory
2 22 (1.79%) Hyper-V
3 19 (1.55%) VMware Infrastructure
4 11 (0.90%) Virtual Desktop
5 7 (0.57%) Firmware
6 6 (0.49%) BitLocker
7 5 (0.41%) XenApp
8 3 (0.24%) Docker
8 3 (0.24%) Microsoft Virtual Server
8 3 (0.24%) Virtual Machines
8 3 (0.24%) Virtual Servers
9 1 (0.081%) vSphere
Systems Management
1 67 (5.46%) Microsoft Intune
2 24 (1.95%) SCCM
3 7 (0.57%) Single Sign-On
4 6 (0.49%) Kibana
5 2 (0.16%) Jamf Pro
5 2 (0.16%) Systems Management Server (SMS)
6 1 (0.081%) Autotask
6 1 (0.081%) FortiGate
6 1 (0.081%) Terraform
Vendors
1 440 (35.83%) Microsoft
2 45 (3.66%) ServiceNow
3 37 (3.01%) Oracle
4 28 (2.28%) iManage
5 27 (2.20%) VMware
6 25 (2.04%) SAP
7 18 (1.47%) Citrix
8 17 (1.38%) Starlink
9 15 (1.22%) Apple
9 15 (1.22%) Cisco
10 14 (1.14%) Freshdesk
11 13 (1.06%) IFS
12 12 (0.98%) IBM
12 12 (0.98%) Salesforce
13 11 (0.90%) Adobe
13 11 (0.90%) Intapp
13 11 (0.90%) SolarWinds
14 10 (0.81%) Aderant
14 10 (0.81%) Google
14 10 (0.81%) IBM Sterling