Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,000 per year, according to job vacancies posted during the 6 months leading to 4 October 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
4 Oct 2026
Same period 2025 Same period 2024
Rank 158 131 193
Rank change year-on-year -27 +62 -26
Permanent jobs requiring a Support Analyst 1,426 1,193 1,052
As % of all permanent jobs in the UK 1.21% 2.40% 1.42%
As % of the Job Titles category 1.30% 2.67% 1.49%
Number of salaries quoted 1,142 1,001 615
10th Percentile £26,250 £25,875 £25,000
25th Percentile £29,000 £28,000 £30,000
Median annual salary (50th Percentile) £34,000 £33,500 £35,000
Median % change year-on-year +1.49% -4.29% -1.41%
75th Percentile £42,500 £42,500 £47,500
90th Percentile £51,250 £53,750 £67,500
UK excluding London median annual salary £31,000 £31,500 £32,500
% change year-on-year -1.59% -3.08% -

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 109,737 44,641 70,718
% of permanent jobs with a recognized job title 92.84% 89.74% 95.32%
Number of salaries quoted 74,771 25,775 40,993
10th Percentile £30,000 £28,250 £31,000
25th Percentile £40,500 £35,750 £40,750
Median annual salary (50th Percentile) £58,396 £54,987 £55,000
Median % change year-on-year +6.20% -0.02% -8.33%
75th Percentile £76,500 £73,750 £75,000
90th Percentile £98,750 £95,000 £93,750
UK excluding London median annual salary £55,000 £46,750 £50,000
% change year-on-year +17.65% -6.50% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 4 October 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 4 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -30 1,272 £34,000 +1.49% 274
UK excluding London -2 1,174 £31,000 -1.59% 198
Work from Home -5 321 £37,500 +15.38% 117
South East +10 317 £32,500 -2.99% 43
North of England +30 292 £32,250 +4.03% 46
London -75 236 £44,615 -0.86% 107
North West +67 163 £32,500 +14.04% 32
Midlands -49 159 £35,000 +16.67% 34
East of England +4 145 £30,000 +5.26% 22
South West -59 123 £32,500 -7.14% 22
Yorkshire -12 118 £32,500 +12.07% 13
East Midlands -33 104 £35,000 +18.64% 24
Northern Ireland -26 67 £40,000 -20.00% 3
West Midlands -67 55 £33,500 +1.52% 10
Scotland +9 48 £30,000 -14.29% 21
Wales -66 23 £35,000 +16.67% 8
North East -71 11 £30,000 -9.77% 1

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 4 October 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 495 (34.71%) Microsoft
2 468 (32.82%) Problem-Solving
3 428 (30.01%) Windows
4 421 (29.52%) Microsoft 365
5 307 (21.53%) ITIL
6 294 (20.62%) Active Directory
7 283 (19.85%) Customer Service
8 268 (18.79%) Continuous Improvement
9 249 (17.46%) SQL
10 218 (15.29%) ITSM
11 208 (14.59%) Azure
12 196 (13.74%) Service Management
13 157 (11.01%) Degree
14 143 (10.03%) ERP
15 140 (9.82%) Entra ID
16 132 (9.26%) SharePoint
17 131 (9.19%) Windows Server
18 128 (8.98%) Project Delivery
19 125 (8.77%) Change Management
20 124 (8.70%) Microsoft Office
21 109 (7.64%) Root Cause Analysis
22 104 (7.29%) Microsoft Intune
23 101 (7.08%) Stakeholder Engagement
24 99 (6.94%) User Experience
25 93 (6.52%) DNS
26 88 (6.17%) Collaborative Working
27 87 (6.10%) Microsoft Exchange
28 85 (5.96%) DHCP
29 84 (5.89%) Problem Management
30 83 (5.82%) Service Delivery

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 132 (9.26%) SharePoint
2 87 (6.10%) Microsoft Exchange
3 25 (1.75%) IIS
4 14 (0.98%) Confluence
5 9 (0.63%) Skype for Business
6 3 (0.21%) Office Communications Server
6 3 (0.21%) SAS
7 2 (0.14%) Tomcat
8 1 (0.070%) Blackberry Enterprise Server
8 1 (0.070%) Exchange Server 2013
Applications
1 124 (8.70%) Microsoft Office
2 62 (4.35%) Microsoft Excel
3 19 (1.33%) Microsoft PowerPoint
4 2 (0.14%) Photoshop
4 2 (0.14%) Siemens NX
5 1 (0.070%) Revit
5 1 (0.070%) Windchill
Business Applications
1 17 (1.19%) iTrent
2 15 (1.05%) Dynamics CRM
2 15 (1.05%) NetSuite
3 14 (0.98%) Oracle Retail
4 11 (0.77%) Visualfiles
5 9 (0.63%) Dynamics NAV
6 8 (0.56%) Oracle EBS
6 8 (0.56%) Oracle Financials
7 7 (0.49%) Dynamics AX
7 7 (0.49%) Fidessa
7 7 (0.49%) Infor M3
8 6 (0.42%) NEC Housing
9 5 (0.35%) SAP Business One
9 5 (0.35%) Unit4 Business World
10 4 (0.28%) JDE OneWorld
10 4 (0.28%) JDE World
10 4 (0.28%) Oracle Applications
10 4 (0.28%) Oracle EBS R12
10 4 (0.28%) Oracle Procure-to-Pay
10 4 (0.28%) Shopify
Cloud Services
1 421 (29.52%) Microsoft 365
2 208 (14.59%) Azure
3 140 (9.82%) Entra ID
4 80 (5.61%) SaaS
5 67 (4.70%) Power Platform
6 61 (4.28%) Dynamics 365
7 60 (4.21%) OneDrive
8 20 (1.40%) PowerApps
9 18 (1.26%) Power Automate
10 16 (1.12%) Google Workspace
11 14 (0.98%) Microsoft Copilot
12 12 (0.84%) AWS
12 12 (0.84%) Azure DevOps
13 9 (0.63%) Mimecast
14 7 (0.49%) BigCommerce
15 6 (0.42%) GitHub
15 6 (0.42%) Slack
16 5 (0.35%) GCP
17 4 (0.28%) OCI
18 3 (0.21%) NetDocuments
Communications & Networking
1 93 (6.52%) DNS
2 85 (5.96%) DHCP
3 64 (4.49%) TCP/IP
4 51 (3.58%) VPN
5 50 (3.51%) Firewall
6 48 (3.37%) WAN
7 46 (3.23%) Wi-Fi
8 36 (2.52%) LAN
9 23 (1.61%) Unified Communications
10 21 (1.47%) VLAN
11 18 (1.26%) VoIP
12 13 (0.91%) Wireless
13 12 (0.84%) SD-WAN
13 12 (0.84%) WebEx
14 11 (0.77%) Broadband
15 10 (0.70%) 4G
15 10 (0.70%) FIX Connectivity
16 9 (0.63%) Skype
17 6 (0.42%) MPLS
17 6 (0.42%) Structured Cabling
Database & Business Intelligence
1 63 (4.42%) SQL Server
2 45 (3.16%) Power BI
3 23 (1.61%) Crystal Reports
4 6 (0.42%) Relational Database
4 6 (0.42%) SQL Server Reporting Services
5 5 (0.35%) SQL Server Integration Services
6 4 (0.28%) Data Warehouse
6 4 (0.28%) MySQL
6 4 (0.28%) Oracle Database
6 4 (0.28%) Oracle Reports
6 4 (0.28%) Qlik Sense
6 4 (0.28%) Tableau
7 3 (0.21%) BusinessObjects
7 3 (0.21%) Power Query
8 1 (0.070%) PostgreSQL
8 1 (0.070%) SQL Server Analysis Services
Development Applications
1 55 (3.86%) JIRA
2 4 (0.28%) Eclipse
2 4 (0.28%) Git
2 4 (0.28%) Oracle Forms
2 4 (0.28%) Toad
3 1 (0.070%) Hudson
General
1 558 (39.13%) Social Skills
2 236 (16.55%) Analytical Skills
3 200 (14.03%) Finance
4 91 (6.38%) Organisational Skills
5 90 (6.31%) Law
6 74 (5.19%) Manufacturing
7 69 (4.84%) Legal
8 67 (4.70%) Retail
9 61 (4.28%) Presentation Skills
10 34 (2.38%) Banking
10 34 (2.38%) Documentation Skills
11 22 (1.54%) Public Sector
12 18 (1.26%) Advertising
13 15 (1.05%) Automotive
14 11 (0.77%) Front Office
14 11 (0.77%) Inclusion and Diversity
15 9 (0.63%) Investment Banking
15 9 (0.63%) Legal Technology
16 8 (0.56%) Local Government
17 7 (0.49%) Telecoms
Libraries, Frameworks & Software Standards
1 30 (2.10%) XML
2 22 (1.54%) .NET
3 21 (1.47%) FIX Protocol
4 20 (1.40%) HTML
5 19 (1.33%) Web Services
6 17 (1.19%) CSS
7 15 (1.05%) REST
8 12 (0.84%) .NET Framework
8 12 (0.84%) SOAP
9 8 (0.56%) JSON
10 6 (0.42%) EDI
11 4 (0.28%) Oracle Fusion
11 4 (0.28%) WSDL
11 4 (0.28%) XSD
11 4 (0.28%) XSLT
12 3 (0.21%) Elastic Stack
12 3 (0.21%) Kafka
12 3 (0.21%) Middleware
13 2 (0.14%) ASP.NET Web Forms
13 2 (0.14%) WinForms
Miscellaneous
1 81 (5.68%) Onboarding
2 66 (4.63%) Driving Licence
3 50 (3.51%) Management Information System
4 35 (2.45%) Self-Motivation
5 30 (2.10%) Video Conferencing
6 19 (1.33%) Analytical Mindset
7 17 (1.19%) Client/Server
7 17 (1.19%) Enterprise Software
8 16 (1.12%) FMCG
9 12 (0.84%) iPhone
10 11 (0.77%) CMDB
11 10 (0.70%) iPad
12 9 (0.63%) Fixed Income
13 8 (0.56%) Data Structures
14 7 (0.49%) Equities
14 7 (0.49%) Mobile App
15 6 (0.42%) Hedge funds
15 6 (0.42%) Hybrid Cloud
15 6 (0.42%) Manufacturing Execution System
15 6 (0.42%) NHS
Operating Systems
1 428 (30.01%) Windows
2 131 (9.19%) Windows Server
3 76 (5.33%) Windows 10
4 50 (3.51%) Linux
5 27 (1.89%) Mac OS
6 23 (1.61%) Apple iOS
7 22 (1.54%) Android
8 16 (1.12%) Unix
8 16 (1.12%) Windows Server 2019
9 6 (0.42%) CentOS
9 6 (0.42%) Rocky
9 6 (0.42%) Ubuntu
10 5 (0.35%) Solaris
11 4 (0.28%) Windows Server 2016
Processes & Methodologies
1 468 (32.82%) Problem-Solving
2 307 (21.53%) ITIL
3 283 (19.85%) Customer Service
4 268 (18.79%) Continuous Improvement
5 218 (15.29%) ITSM
6 196 (13.74%) Service Management
7 143 (10.03%) ERP
8 128 (8.98%) Project Delivery
9 125 (8.77%) Change Management
10 109 (7.64%) Root Cause Analysis
11 101 (7.08%) Stakeholder Engagement
12 99 (6.94%) User Experience
13 88 (6.17%) Collaborative Working
14 84 (5.89%) Problem Management
15 83 (5.82%) Service Delivery
16 82 (5.75%) Logistics
17 79 (5.54%) Release Management
18 73 (5.12%) Process Improvement
19 72 (5.05%) Decision-Making
20 70 (4.91%) Incident Management
Programming Languages
1 249 (17.46%) SQL
2 69 (4.84%) PowerShell
3 32 (2.24%) C#
4 29 (2.03%) JavaScript
5 18 (1.26%) Python
6 12 (0.84%) Java
7 11 (0.77%) Bash
8 9 (0.63%) C++
8 9 (0.63%) Ruby
9 8 (0.56%) PL/SQL
10 6 (0.42%) T-SQL
11 5 (0.35%) Perl
12 4 (0.28%) VB
12 4 (0.28%) XPath
13 3 (0.21%) PHP
14 2 (0.14%) Google Apps Script
14 2 (0.14%) Tcl
14 2 (0.14%) VBA
15 1 (0.070%) R
15 1 (0.070%) VB.NET
Qualifications
1 157 (11.01%) Degree
2 61 (4.28%) A+ Certification
3 40 (2.81%) Security Cleared
4 37 (2.59%) Microsoft Certification
5 23 (1.61%) Computer Science Degree
6 16 (1.12%) SC Cleared
7 14 (0.98%) Network+ Certification
8 12 (0.84%) BPSS Clearance
9 10 (0.70%) ITIL Certification
10 9 (0.63%) DBS Check
10 9 (0.63%) ITIL Foundation Certificate
11 8 (0.56%) Microsoft Certified Professional
12 7 (0.49%) CCNA
12 7 (0.49%) Cisco Certification
13 6 (0.42%) AAT
13 6 (0.42%) MBCS
14 4 (0.28%) MCSA
14 4 (0.28%) MCSE
15 3 (0.21%) Azure Certification
Quality Assurance & Compliance
1 51 (3.58%) SLA
2 21 (1.47%) ISO/IEC 27001
3 15 (1.05%) Data Quality
4 11 (0.77%) Cyber Essentials
4 11 (0.77%) GDPR
5 7 (0.49%) QA
6 4 (0.28%) Accessibility
7 2 (0.14%) PCI DSS
8 1 (0.070%) Cyber Essentials PLUS
8 1 (0.070%) PMO
System Software
1 294 (20.62%) Active Directory
2 36 (2.52%) Hyper-V
3 33 (2.31%) VMware Infrastructure
4 12 (0.84%) Firmware
5 10 (0.70%) Virtual Desktop
6 3 (0.21%) Microsoft Virtual Server
6 3 (0.21%) Virtual Machines
6 3 (0.21%) Virtual Servers
7 2 (0.14%) vSphere
7 2 (0.14%) XenApp
8 1 (0.070%) BitLocker
Systems Management
1 104 (7.29%) Microsoft Intune
2 13 (0.91%) Systems Management Server (SMS)
3 10 (0.70%) SCCM
4 7 (0.49%) Jamf Pro
5 6 (0.42%) Kibana
6 2 (0.14%) FortiGate
6 2 (0.14%) Grafana
7 1 (0.070%) Autotask
7 1 (0.070%) Cisco CUCM
7 1 (0.070%) Failover Clustering
7 1 (0.070%) Microsoft Clustering
Vendors
1 495 (34.71%) Microsoft
2 75 (5.26%) ServiceNow
3 55 (3.86%) Oracle
4 43 (3.02%) VMware
5 40 (2.81%) SAP
6 32 (2.24%) Cisco
7 19 (1.33%) IFS
8 18 (1.26%) iManage
9 17 (1.19%) Apple
10 16 (1.12%) Citrix
10 16 (1.12%) Google
11 15 (1.05%) Salesforce
12 14 (0.98%) Sage
13 13 (0.91%) Epicor
14 12 (0.84%) IBM
14 12 (0.84%) Meraki
15 10 (0.70%) IBM Sterling
15 10 (0.70%) Polycom
15 10 (0.70%) Starlink
16 9 (0.63%) FIS