Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,000 per year, according to job vacancies posted during the 6 months leading to 28 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
28 Feb 2026
Same period 2025 Same period 2024
Rank 124 201 159
Rank change year-on-year +77 -42 +88
Permanent jobs requiring a Support Analyst 1,152 750 1,445
As % of all permanent jobs in the UK 1.65% 1.59% 1.91%
As % of the Job Titles category 1.80% 1.74% 2.01%
Number of salaries quoted 862 500 1,202
10th Percentile £26,000 £25,500 £25,000
25th Percentile £29,000 £31,250 £28,500
Median annual salary (50th Percentile) £34,000 £40,000 £37,500
Median % change year-on-year -15.00% +6.67% +13.64%
75th Percentile £43,250 £52,500 £48,750
90th Percentile £53,750 £67,500 £62,025
UK excluding London median annual salary £32,500 £32,500 £34,000
% change year-on-year - -4.41% +11.48%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 64,045 43,160 71,846
% of permanent jobs with a recognized job title 91.47% 91.32% 94.74%
Number of salaries quoted 40,457 23,120 55,854
10th Percentile £29,250 £32,500 £28,500
25th Percentile £38,000 £45,000 £39,280
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.33%
75th Percentile £75,000 £80,000 £73,750
90th Percentile £95,000 £100,000 £92,500
UK excluding London median annual salary £50,000 £55,000 £50,000
% change year-on-year -9.09% +10.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 28 February 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 28 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +64 1,035 £33,875 -15.31% 104
UK excluding London +113 856 £32,500 - 101
South East +79 265 £33,000 -5.71% 39
London -11 261 £41,222 -17.56% 27
Work from Home +39 249 £35,000 -12.50% 42
Midlands +62 169 £30,625 -4.30% 18
North of England +28 165 £32,500 - 16
South West +56 108 £32,500 +3.17% 12
West Midlands +58 97 £35,000 +5.26% 10
Yorkshire +12 92 £27,750 -20.71% 8
East Midlands +12 72 £27,000 +3.85% 7
Scotland +31 70 £35,000 - 6
East of England +41 65 £30,000 -7.69% 9
North West -1 59 £35,221 +17.40% 8
North East -2 14 £43,500 +24.29%
Northern Ireland -18 12 £32,000 +15.11%
Wales -5 2 £42,000 -1.18% 4

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 28 February 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 428 (37.15%) Microsoft
2 373 (32.38%) Windows
3 352 (30.56%) Problem-Solving
4 304 (26.39%) Microsoft 365
5 290 (25.17%) Customer Service
6 256 (22.22%) SQL
7 249 (21.61%) Active Directory
8 247 (21.44%) ITIL
9 230 (19.97%) Azure
10 170 (14.76%) Degree
11 150 (13.02%) Microsoft Office
12 143 (12.41%) ERP
13 130 (11.28%) Entra ID
14 122 (10.59%) Continuous Improvement
15 119 (10.33%) ITSM
16 108 (9.38%) Microsoft Intune
17 107 (9.29%) Power Platform
18 95 (8.25%) Process Improvement
19 93 (8.07%) Business Intelligence
20 91 (7.90%) SharePoint
21 90 (7.81%) Microsoft Excel
21 90 (7.81%) Windows 10
22 86 (7.47%) Windows Server
23 82 (7.12%) JIRA
23 82 (7.12%) Power BI
24 80 (6.94%) SLA
25 79 (6.86%) Change Management
25 79 (6.86%) Microsoft Exchange
25 79 (6.86%) Service Management
26 78 (6.77%) SQL Server

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 91 (7.90%) SharePoint
2 79 (6.86%) Microsoft Exchange
3 18 (1.56%) Confluence
4 10 (0.87%) Skype for Business
5 8 (0.69%) IIS
6 4 (0.35%) WebSphere
6 4 (0.35%) WebSphere Application Server
7 3 (0.26%) CMS
8 2 (0.17%) Exchange Server 2013
9 1 (0.087%) Appian
9 1 (0.087%) Moodle
9 1 (0.087%) Tomcat
9 1 (0.087%) Umbraco
Applications
1 150 (13.02%) Microsoft Office
2 90 (7.81%) Microsoft Excel
3 40 (3.47%) Microsoft PowerPoint
4 15 (1.30%) MS Visio
5 12 (1.04%) Spreadsheet
6 1 (0.087%) Acrobat
6 1 (0.087%) AutoCAD
6 1 (0.087%) Photoshop
Business Applications
1 30 (2.60%) Dynamics CRM
2 17 (1.48%) Endur
3 15 (1.30%) NEC Housing
4 14 (1.22%) NetSuite
5 13 (1.13%) Visualfiles
6 12 (1.04%) Dynamics AX
7 11 (0.95%) Unit4 Business World
8 9 (0.78%) Magento
8 9 (0.78%) Shopify
9 8 (0.69%) Dynamics NAV
10 7 (0.61%) SAP S/4HANA
11 6 (0.52%) Fidessa
11 6 (0.52%) SAP HR
11 6 (0.52%) SAP Payroll
12 5 (0.43%) Elite 3E
12 5 (0.43%) SAP ERP
13 4 (0.35%) Oracle EBS
14 3 (0.26%) Alphatax
14 3 (0.26%) Dynamics GP
14 3 (0.26%) SAP Business ByDesign
Cloud Services
1 304 (26.39%) Microsoft 365
2 230 (19.97%) Azure
3 130 (11.28%) Entra ID
4 107 (9.29%) Power Platform
5 54 (4.69%) Dynamics 365
6 47 (4.08%) SaaS
7 38 (3.30%) OneDrive
8 25 (2.17%) AWS
9 24 (2.08%) Power Automate
10 18 (1.56%) PowerApps
11 17 (1.48%) Azure DevOps
12 14 (1.22%) Google Workspace
13 11 (0.95%) Boomi
13 11 (0.95%) iPaaS
13 11 (0.95%) Workato
14 10 (0.87%) dbt
15 6 (0.52%) OCI
15 6 (0.52%) PaaS
16 5 (0.43%) Azure Monitor
16 5 (0.43%) IaaS
Communications & Networking
1 73 (6.34%) DNS
2 67 (5.82%) DHCP
2 67 (5.82%) Firewall
3 60 (5.21%) VPN
4 46 (3.99%) TCP/IP
5 27 (2.34%) Remote Desktop
6 18 (1.56%) WAN
7 17 (1.48%) LAN
7 17 (1.48%) Wireless
8 16 (1.39%) Broadband
9 15 (1.30%) WebEx
9 15 (1.30%) Wi-Fi
10 13 (1.13%) Unified Communications
11 12 (1.04%) WinSCP
12 11 (0.95%) VLAN
13 10 (0.87%) Skype
14 9 (0.78%) VoIP
15 8 (0.69%) Internet
16 7 (0.61%) MPLS
16 7 (0.61%) SD-WAN
Database & Business Intelligence
1 82 (7.12%) Power BI
2 78 (6.77%) SQL Server
3 26 (2.26%) Relational Database
4 15 (1.30%) Oracle Reports
5 13 (1.13%) Metabase
5 13 (1.13%) SQL Server Reporting Services
6 12 (1.04%) SQL Server Integration Services
7 10 (0.87%) Data Warehouse
8 6 (0.52%) PostgreSQL
9 5 (0.43%) SAP BW
10 4 (0.35%) MySQL
11 3 (0.26%) Azure SQL Database
11 3 (0.26%) DB2
12 1 (0.087%) BusinessObjects
12 1 (0.087%) Crystal Reports
12 1 (0.087%) Oracle Database
12 1 (0.087%) Power Query
Development Applications
1 82 (7.12%) JIRA
2 22 (1.91%) Git
3 13 (1.13%) Visual Studio
4 7 (0.61%) Bitbucket
5 4 (0.35%) LabVIEW
6 2 (0.17%) Rational Rhapsody
7 1 (0.087%) SQL Server Management Studio (SSMS)
General
1 482 (41.84%) Social Skills
2 198 (17.19%) Finance
3 171 (14.84%) Analytical Skills
4 95 (8.25%) Law
5 77 (6.68%) Organisational Skills
6 75 (6.51%) Manufacturing
7 70 (6.08%) Retail
8 63 (5.47%) Legal
9 53 (4.60%) Telecoms
10 31 (2.69%) Advertising
11 26 (2.26%) Documentation Skills
11 26 (2.26%) Marketing
12 16 (1.39%) Automotive
13 15 (1.30%) Back Office
13 15 (1.30%) Banking
14 13 (1.13%) Billing
15 8 (0.69%) Financial Institution
16 7 (0.61%) Publishing
17 5 (0.43%) Front Office
17 5 (0.43%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 28 (2.43%) .NET
2 15 (1.30%) Web Services
3 14 (1.22%) Middleware
4 10 (0.87%) EDI
5 9 (0.78%) FIX Protocol
6 8 (0.69%) CSS
6 8 (0.69%) HTML
6 8 (0.69%) REST
6 8 (0.69%) SOAP
7 4 (0.35%) Oracle Fusion
7 4 (0.35%) React
7 4 (0.35%) Software Packaging
8 3 (0.26%) Lightning Web Components
9 2 (0.17%) JSON
9 2 (0.17%) XML
10 1 (0.087%) Elastic Stack
10 1 (0.087%) jQuery
10 1 (0.087%) MFC
10 1 (0.087%) SAP CAF
Miscellaneous
1 103 (8.94%) Onboarding
2 81 (7.03%) Driving Licence
3 61 (5.30%) Management Information System
4 48 (4.17%) Video Conferencing
5 32 (2.78%) Enterprise Software
6 24 (2.08%) Self-Motivation
7 22 (1.91%) NHS
8 15 (1.30%) Product Ownership
8 15 (1.30%) Renewable Energy
9 14 (1.22%) Analytical Mindset
10 11 (0.95%) Low-Code
11 8 (0.69%) Client/Server
11 8 (0.69%) EPoS
11 8 (0.69%) iPhone
11 8 (0.69%) Mobile App
12 7 (0.61%) IoT
13 6 (0.52%) Data Centre
13 6 (0.52%) FMCG
13 6 (0.52%) Reference Data
14 5 (0.43%) Data Protection Act
Operating Systems
1 373 (32.38%) Windows
2 90 (7.81%) Windows 10
3 86 (7.47%) Windows Server
4 46 (3.99%) Mac OS
5 42 (3.65%) Linux
6 36 (3.13%) Apple iOS
7 34 (2.95%) Android
8 11 (0.95%) Unix
9 9 (0.78%) Windows Server 2019
10 8 (0.69%) Windows Server 2016
11 7 (0.61%) Windows Server 2012
12 4 (0.35%) Mac OS X
12 4 (0.35%) Windows Server 2008
13 3 (0.26%) Solaris
13 3 (0.26%) Ubuntu
14 2 (0.17%) VMS
14 2 (0.17%) Windows 7
15 1 (0.087%) AIX
15 1 (0.087%) Windows Server 2003
Processes & Methodologies
1 352 (30.56%) Problem-Solving
2 290 (25.17%) Customer Service
3 247 (21.44%) ITIL
4 143 (12.41%) ERP
5 122 (10.59%) Continuous Improvement
6 119 (10.33%) ITSM
7 95 (8.25%) Process Improvement
8 93 (8.07%) Business Intelligence
9 79 (6.86%) Change Management
9 79 (6.86%) Service Management
10 64 (5.56%) CRM
11 58 (5.03%) Cybersecurity
12 55 (4.77%) Mentoring
13 43 (3.73%) User Experience
14 41 (3.56%) Root Cause Analysis
15 40 (3.47%) Computer Science
16 39 (3.39%) Data Management
17 37 (3.21%) Data Analysis
17 37 (3.21%) Migration
18 36 (3.13%) Incident Management
Programming Languages
1 256 (22.22%) SQL
2 41 (3.56%) PowerShell
3 37 (3.21%) T-SQL
4 29 (2.52%) C#
4 29 (2.52%) Python
5 18 (1.56%) Java
6 13 (1.13%) VB.NET
7 7 (0.61%) PL/SQL
8 6 (0.52%) JavaScript
9 5 (0.43%) ABAP
9 5 (0.43%) Data Analysis Expressions
9 5 (0.43%) Kusto Query Language
9 5 (0.43%) VBA
10 4 (0.35%) Delphi
10 4 (0.35%) Pascal
10 4 (0.35%) PHP
11 3 (0.26%) Apex Code
11 3 (0.26%) Bash
11 3 (0.26%) Bicep
12 2 (0.17%) VB
Qualifications
1 170 (14.76%) Degree
2 43 (3.73%) Microsoft Certification
2 43 (3.73%) Security Cleared
3 35 (3.04%) A+ Certification
4 28 (2.43%) SC Cleared
5 19 (1.65%) Computer Science Degree
5 19 (1.65%) HND
6 18 (1.56%) Microsoft Certified Professional
7 13 (1.13%) HNC
7 13 (1.13%) ITIL Foundation Certificate
8 10 (0.87%) ITIL Certification
9 9 (0.78%) DBS Check
9 9 (0.78%) Network+ Certification
10 7 (0.61%) CCNA
10 7 (0.61%) Cisco Certification
11 6 (0.52%) MCSA
12 5 (0.43%) DV Cleared
12 5 (0.43%) MCSE
12 5 (0.43%) SAP Certification
13 4 (0.35%) BPSS Clearance
Quality Assurance & Compliance
1 80 (6.94%) SLA
2 22 (1.91%) QA
3 16 (1.39%) Accessibility
4 14 (1.22%) ISO/IEC 27001
5 12 (1.04%) Cyber Essentials
6 9 (0.78%) GDPR
7 6 (0.52%) Cyber Essentials PLUS
7 6 (0.52%) Data Quality
8 4 (0.35%) Actionable Recommendations
9 1 (0.087%) PCI DSS
System Software
1 249 (21.61%) Active Directory
2 28 (2.43%) VMware Infrastructure
3 16 (1.39%) Hyper-V
4 11 (0.95%) Virtual Desktop
5 6 (0.52%) Virtual Machines
6 4 (0.35%) BitLocker
7 2 (0.17%) XenApp
8 1 (0.087%) Docker
8 1 (0.087%) vSphere
Systems Management
1 108 (9.38%) Microsoft Intune
2 17 (1.48%) SCCM
3 9 (0.78%) Grafana
4 7 (0.61%) Control-M
4 7 (0.61%) Kubernetes
4 7 (0.61%) Prometheus
5 4 (0.35%) Jamf Pro
6 3 (0.26%) Terraform
7 2 (0.17%) Single Sign-On
8 1 (0.087%) AirWatch
8 1 (0.087%) EMC NetWorker
8 1 (0.087%) SCOM
8 1 (0.087%) Symantec Endpoint Protection
Vendors
1 428 (37.15%) Microsoft
2 40 (3.47%) ServiceNow
3 34 (2.95%) Oracle
4 32 (2.78%) SAP
4 32 (2.78%) VMware
5 21 (1.82%) Adobe
6 20 (1.74%) Cisco
7 15 (1.30%) Freshdesk
7 15 (1.30%) Google
7 15 (1.30%) Salesforce
8 14 (1.22%) Apple
9 13 (1.13%) CheckPoint
9 13 (1.13%) Palo Alto
10 12 (1.04%) Nintex
11 11 (0.95%) ConnectWise
11 11 (0.95%) HubSpot
11 11 (0.95%) Northgate
11 11 (0.95%) Polycom
11 11 (0.95%) Sage
12 9 (0.78%) iManage