Period
to 21 January 2019

The median annual salary for a Support Analyst was £32,500 in advertised job vacancies during the 6 months to 21 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK
6 months to
21 Jan 2019
Same period 2018 Same period 2017
Rank 137 132 105
Rank change year-on-year -5 -27 -14
Permanent jobs requiring a Support Analyst 3,701 4,314 4,993
As % of all permanent IT jobs advertised in the UK 2.45% 2.51% 2.84%
As % of the Job Titles category 2.56% 2.61% 2.94%
Number of salaries quoted 3,177 3,795 4,388
UK median annual salary £32,500 £30,000 £31,000
Median salary % change year-on-year +8.33% -3.23% -4.62%
10th Percentile £21,250 £20,750 £21,250
90th Percentile £57,500 £50,000 £49,650
UK excluding London median annual salary £28,500 £27,500 £28,000
% change year-on-year +3.64% -1.79% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 144,593 165,356 169,885
% of permanent IT jobs with a recognized job title 95.90% 96.19% 96.55%
Number of salaries quoted 115,609 134,433 141,414
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +3.26%
10th Percentile £28,000 £27,500 £27,000
90th Percentile £83,750 £80,000 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +2.41%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Support Analyst over the 6 months to 21 January 2019.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 21 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -1 3,515 £32,500 +8.33% 332
UK excluding London -12 2,034 £28,500 +3.64% 208
London +22 1,628 £40,000 +6.67% 137
South East -1 729 £29,500 +7.27% 51
North of England +7 441 £26,250 -4.55% 56
East of England +14 263 £30,000 -4.76% 26
Midlands -41 259 £28,500 +9.62% 37
South West -16 208 £29,000 +16.00% 25
North West +7 206 £27,500 -5.17% 23
Yorkshire +4 206 £25,000 -3.85% 29
West Midlands -26 176 £30,000 +15.38% 22
East Midlands -44 83 £26,000 +4.00% 15
Scotland -23 68 £31,250 -6.72% 10
Wales +14 57 £27,000 -5.26% 3
North East +7 29 £32,500 +18.18% 4
Channel Islands +1 8 £34,250 +5.38%
Northern Ireland -11 7 £21,000 -30.00%

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 January 2019, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 1,734 (46.85%) Windows
2 1,242 (33.56%) Microsoft
3 1,186 (32.05%) SQL
4 1,099 (29.69%) Active Directory
5 944 (25.51%) ITIL
6 863 (23.32%) Finance
7 659 (17.81%) Microsoft Office
8 658 (17.78%) Problem-Solving
9 648 (17.51%) Windows Server
10 603 (16.29%) Office 365
11 531 (14.35%) Windows 7
12 526 (14.21%) SQL Server
13 507 (13.70%) Linux
14 476 (12.86%) Oracle
15 450 (12.16%) Windows 10
16 395 (10.67%) VMware
17 365 (9.86%) Unix
18 360 (9.73%) Analytical Skills
19 330 (8.92%) SLA
20 324 (8.75%) Citrix
21 310 (8.38%) PowerShell
22 300 (8.11%) TCP/IP
23 279 (7.54%) Firewall
24 262 (7.08%) Windows Server 2008
25 259 (7.00%) .NET
26 258 (6.97%) Banking
27 253 (6.84%) MS Exchange
28 251 (6.78%) DNS
29 250 (6.75%) LAN
30 249 (6.73%) Windows Server 2012

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 253 (6.84%) MS Exchange
2 223 (6.03%) SharePoint
3 119 (3.22%) IIS
4 63 (1.70%) Exchange Server 2010
5 48 (1.30%) Skype for Business
6 41 (1.11%) JBoss
7 39 (1.05%) Tomcat
8 37 (1.00%) Confluence
9 35 (0.95%) BizTalk Server
10 34 (0.92%) WebSphere
11 29 (0.78%) Exchange Server 2013
12 27 (0.73%) WebLogic
13 24 (0.65%) SharePoint 2013
14 22 (0.59%) CMS
15 19 (0.51%) IBM Notes
16 16 (0.43%) GlassFish
17 13 (0.35%) Apache
17 13 (0.35%) MQSeries
17 13 (0.35%) SharePoint 2010
18 12 (0.32%) Elasticsearch
Applications
1 659 (17.81%) Microsoft Office
2 208 (5.62%) Microsoft Excel
3 59 (1.59%) Microsoft PowerPoint
4 40 (1.08%) MS Visio
5 8 (0.22%) Microsoft Project
6 5 (0.14%) CATIA
7 4 (0.11%) Adobe Creative Suite
8 3 (0.081%) Acrobat
8 3 (0.081%) AutoCAD
9 2 (0.054%) Camtasia
9 2 (0.054%) InfoPath
9 2 (0.054%) PTC Creo
10 1 (0.027%) 3ds Max
10 1 (0.027%) CINEMA 4D
10 1 (0.027%) Maya
10 1 (0.027%) Photoshop
10 1 (0.027%) Revit
10 1 (0.027%) Spreadsheet
Business Applications
1 81 (2.19%) Dynamics CRM
2 57 (1.54%) Oracle EBS
3 46 (1.24%) Oracle EBS R12
4 38 (1.03%) Dynamics AX
5 25 (0.68%) Oracle 11i
6 23 (0.62%) Oracle Financials
7 22 (0.59%) SAP CO
7 22 (0.59%) SAP FI
7 22 (0.59%) SAP FI/CO
7 22 (0.59%) thinkFolio
8 20 (0.54%) Dynamics NAV
8 20 (0.54%) Oracle HRMS
9 18 (0.49%) Oracle Payroll
10 16 (0.43%) LatentZero
10 16 (0.43%) Oracle General Ledger
10 16 (0.43%) Oracle iProcurement
11 15 (0.41%) Oracle Assets
11 15 (0.41%) Unit4 Business World
12 14 (0.38%) Oracle Payables
12 14 (0.38%) Oracle Receivables
Cloud Services
1 603 (16.29%) Office 365
2 196 (5.30%) Microsoft Azure
3 102 (2.76%) Amazon AWS
4 97 (2.62%) SaaS
5 24 (0.65%) IaaS
6 21 (0.57%) G Suite
7 19 (0.51%) Azure Active Directory
7 19 (0.51%) Dynamics 365
8 15 (0.41%) Cloud Computing
9 14 (0.38%) Akamai
10 11 (0.30%) Adobe Creative Cloud
11 10 (0.27%) GitHub
11 10 (0.27%) Mimecast
11 10 (0.27%) Salesforce Sales Cloud
12 9 (0.24%) OneDrive
13 7 (0.19%) AWS CloudFormation
13 7 (0.19%) SuccessFactors
14 6 (0.16%) Dropbox
15 5 (0.14%) Amazon CloudWatch
16 4 (0.11%) Virtual Private Cloud
Communications & Networking
1 300 (8.11%) TCP/IP
2 279 (7.54%) Firewall
3 251 (6.78%) DNS
4 250 (6.75%) LAN
5 239 (6.46%) DHCP
6 227 (6.13%) WAN
7 141 (3.81%) VoIP
8 117 (3.16%) Wireless
9 116 (3.13%) VPN
10 81 (2.19%) Internet
11 61 (1.65%) Network Security
12 59 (1.59%) SAN
13 52 (1.41%) Wi-Fi
14 46 (1.24%) VLAN
15 45 (1.22%) Skype
16 43 (1.16%) ADSL
17 42 (1.13%) 3G
18 38 (1.03%) Broadband
19 36 (0.97%) WLAN
20 31 (0.84%) FTP
Database & Business Intelligence
1 526 (14.21%) SQL Server
2 143 (3.86%) Relational Database
3 131 (3.54%) SQL Server Reporting Services
4 101 (2.73%) RDBMS
5 91 (2.46%) SQL Server Integration Services
6 84 (2.27%) SQL Server 2008
7 82 (2.22%) Oracle Database
8 62 (1.68%) Data Warehouse
9 43 (1.16%) Crystal Reports
10 37 (1.00%) Oracle Reports
11 35 (0.95%) MySQL
12 34 (0.92%) Power BI
13 33 (0.89%) SQL Server 2012
14 31 (0.84%) SQL Server 2005
15 26 (0.70%) BusinessObjects
16 25 (0.68%) SQL Server 2016
17 21 (0.57%) SQL Server Analysis Services
18 20 (0.54%) Oracle Database 11g
19 19 (0.51%) DB2
19 19 (0.51%) Oracle Database 10g
Development Applications
1 74 (2.00%) JIRA
2 35 (0.95%) Git (software)
3 33 (0.89%) Eclipse
4 31 (0.84%) Subversion
5 29 (0.78%) Oracle Forms
6 22 (0.59%) WinDbg
7 21 (0.57%) Visual Studio
8 18 (0.49%) Hudson
9 13 (0.35%) FrontPage
10 9 (0.24%) Jenkins
10 9 (0.24%) SQL Server Management Studio (SSMS)
10 9 (0.24%) Visual Studio Team System
11 6 (0.16%) GitLab
11 6 (0.16%) Octopus Deploy
12 5 (0.14%) SoapUI
12 5 (0.14%) Team Foundation Server
12 5 (0.14%) TeamCity
13 4 (0.11%) Ant
13 4 (0.11%) Maven
13 4 (0.11%) Oracle APEX
General
1 863 (23.32%) Finance
2 258 (6.97%) Banking
3 126 (3.40%) Front Office
4 124 (3.35%) Back Office
5 117 (3.16%) Retail
6 78 (2.11%) Manufacturing
7 77 (2.08%) Law
7 77 (2.08%) Telecoms
8 76 (2.05%) Legal
9 74 (2.00%) Marketing
10 51 (1.38%) Investment Banking
11 47 (1.27%) Advertising
12 27 (0.73%) French Language
12 27 (0.73%) Games
13 24 (0.65%) Publishing
14 23 (0.62%) Financial Institution
15 21 (0.57%) Local Government
16 19 (0.51%) Electronics
17 17 (0.46%) German Language
18 15 (0.41%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 259 (7.00%) .NET
2 153 (4.13%) HTML
3 99 (2.67%) XML
4 87 (2.35%) FIX Protocol
5 82 (2.22%) CSS
6 76 (2.05%) Web Services
7 61 (1.65%) ASP.NET
8 43 (1.16%) jQuery
9 39 (1.05%) Middleware
10 37 (1.00%) WebSphere MQ
11 36 (0.97%) Ajax
12 34 (0.92%) JSON
13 31 (0.84%) Software Packaging
14 29 (0.78%) EDI
15 26 (0.70%) DHTML
15 26 (0.70%) JSP
15 26 (0.70%) JSTL
15 26 (0.70%) Servlets
15 26 (0.70%) Spring
16 23 (0.62%) XSLT
Miscellaneous
1 360 (9.73%) Analytical Skills
2 188 (5.08%) Self-Motivation
3 139 (3.76%) Fintech
4 111 (3.00%) Data Centre
5 98 (2.65%) Management Information System
6 85 (2.30%) Equities
7 72 (1.95%) Derivative
8 70 (1.89%) Hedge funds
9 69 (1.86%) Enterprise Software
10 67 (1.81%) Fixed Income
10 67 (1.81%) Foreign Exchange (FX)
11 61 (1.65%) Video Conferencing
12 59 (1.59%) Linux Command Line
13 57 (1.54%) SWIFT
14 52 (1.41%) Blackberry
15 50 (1.35%) iPhone
16 38 (1.03%) Client/Server
16 38 (1.03%) Fat Client
16 38 (1.03%) iPad
16 38 (1.03%) Thin Client
Operating Systems
1 1,734 (46.85%) Windows
2 648 (17.51%) Windows Server
3 531 (14.35%) Windows 7
4 507 (13.70%) Linux
5 450 (12.16%) Windows 10
6 365 (9.86%) Unix
7 262 (7.08%) Windows Server 2008
8 249 (6.73%) Windows Server 2012
9 103 (2.78%) Windows 8
10 97 (2.62%) Red Hat Enterprise Linux
11 85 (2.30%) Apple iOS
12 84 (2.27%) Android
13 59 (1.59%) Windows Server 2003
14 49 (1.32%) Mac OS
15 45 (1.22%) Mac OS X
16 37 (1.00%) CentOS
17 36 (0.97%) Windows XP
18 30 (0.81%) Solaris
19 25 (0.68%) Ubuntu
20 19 (0.51%) SUSE
Processes & Methodologies
1 944 (25.51%) ITIL
2 658 (17.78%) Problem-Solving
3 216 (5.84%) Incident Management
4 207 (5.59%) Service Management
5 206 (5.57%) CRM
6 177 (4.78%) Agile Software Development
7 174 (4.70%) Problem Management
8 165 (4.46%) Change Management
9 156 (4.22%) Root Cause Analysis
10 149 (4.03%) ERP
11 141 (3.81%) Service Delivery
12 135 (3.65%) Asset Management
13 120 (3.24%) ITSM
14 118 (3.19%) Business Intelligence
15 104 (2.81%) Computer Science
16 102 (2.76%) Investment Management
17 97 (2.62%) Time Management
18 96 (2.59%) Continuous Improvement
19 95 (2.57%) ITIL V3
20 86 (2.32%) Project Management
Programming Languages
1 1,186 (32.05%) SQL
2 310 (8.38%) PowerShell
3 216 (5.84%) Java
4 198 (5.35%) C#
5 128 (3.46%) Python
6 125 (3.38%) PL/SQL
7 118 (3.19%) Bash Shell
8 115 (3.11%) Shell Script
9 99 (2.67%) T-SQL
10 97 (2.62%) JavaScript
11 93 (2.51%) Perl
12 44 (1.19%) C++
13 42 (1.13%) C
14 40 (1.08%) PHP
15 38 (1.03%) VB.NET
16 33 (0.89%) VB
17 32 (0.86%) VBScript
18 30 (0.81%) Korn
19 29 (0.78%) Bourne shell
19 29 (0.78%) Ruby
Qualifications
1 248 (6.70%) Degree
2 211 (5.70%) Microsoft Certification
3 139 (3.76%) MCSE
4 91 (2.46%) ITIL Certification
5 86 (2.32%) Security Cleared
6 83 (2.24%) Cisco Certification
7 80 (2.16%) CCNA
7 80 (2.16%) MCP
8 62 (1.68%) MCSA
9 58 (1.57%) SC Cleared
10 47 (1.27%) MCITP
11 46 (1.24%) VMware Certified Professional (VCP)
12 41 (1.11%) ITIL Foundation Certificate
13 35 (0.95%) A+ Certification
14 34 (0.92%) Computer Science Degree
15 13 (0.35%) Network+ Certification
16 12 (0.32%) PhD
17 11 (0.30%) MCDST
18 9 (0.24%) LPIC
19 6 (0.16%) RHCA
Quality Assurance & Compliance
1 330 (8.92%) SLA
2 76 (2.05%) QA
3 39 (1.05%) ISO/IEC 27001
4 28 (0.76%) ISO 9001
5 21 (0.57%) GDPR
6 17 (0.46%) Data Quality
7 16 (0.43%) PMO
8 12 (0.32%) Sarbanes-Oxley
9 11 (0.30%) PCI DSS
10 7 (0.19%) SEPA
11 6 (0.16%) ISO/IEC 20000
12 4 (0.11%) ISO 20022
13 2 (0.054%) Cyber Essentials
14 1 (0.027%) DICOM
14 1 (0.027%) GAMP
14 1 (0.027%) HL7
14 1 (0.027%) ISAE 3402
14 1 (0.027%) ISO 22301
14 1 (0.027%) P3O
System Software
1 1,099 (29.69%) Active Directory
2 245 (6.62%) VMware Infrastructure
3 118 (3.19%) Hyper-V
4 38 (1.03%) Docker
5 36 (0.97%) VMware ESXi
6 35 (0.95%) XenApp
7 29 (0.78%) vSphere
8 25 (0.68%) Virtual Machines
9 17 (0.46%) Microsoft App-V
10 16 (0.43%) Terminal Server
10 16 (0.43%) VMware Workstation
11 12 (0.32%) Virtual Desktop
12 11 (0.30%) Xen
12 11 (0.30%) XenServer
13 8 (0.22%) Firmware
13 8 (0.22%) Terminal Services
14 7 (0.19%) Virtual Servers
15 6 (0.16%) BitLocker
16 4 (0.11%) XenDesktop
17 2 (0.054%) EMC RecoverPoint
Systems Management
1 195 (5.27%) SCCM
2 54 (1.46%) Control-M
3 49 (1.32%) Puppet
4 39 (1.05%) Ansible
5 30 (0.81%) Opscode Chef
6 25 (0.68%) Kubernetes
7 24 (0.65%) Perfmon
8 23 (0.62%) Nagios
9 22 (0.59%) WSUS
10 21 (0.57%) AirWatch
11 20 (0.54%) Backup Exec
12 18 (0.49%) Symantec Endpoint Protection
13 15 (0.41%) BMC PATROL
13 15 (0.41%) SCOM
14 13 (0.35%) Oracle Enterprise Manager
15 12 (0.32%) Salt
16 11 (0.30%) Microsoft Intune
17 8 (0.22%) Cisco CUCM
17 8 (0.22%) XenMobile
18 6 (0.16%) Jamf Pro
Vendors
1 1,242 (33.56%) Microsoft
2 476 (12.86%) Oracle
3 395 (10.67%) VMware
4 324 (8.75%) Citrix
5 228 (6.16%) Cisco
6 127 (3.43%) SAP
7 126 (3.40%) Apple
8 107 (2.89%) Red Hat
9 90 (2.43%) HP
10 79 (2.13%) Salesforce.com
11 71 (1.92%) Bloomberg
12 64 (1.73%) ServiceNow
13 55 (1.49%) Meraki
13 55 (1.49%) Reuters
14 54 (1.46%) Sybase
15 48 (1.30%) IBM
16 47 (1.27%) Polycom
17 45 (1.22%) Aruba
18 38 (1.03%) Remedy
19 36 (0.97%) Adobe