Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 9 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
9 May 2026
Same period 2025 Same period 2024
Rank 158 161 194
Rank change year-on-year +3 +33 +65
Permanent jobs requiring a Support Analyst 1,154 870 1,461
As % of all permanent jobs in the UK 1.27% 2.00% 1.51%
As % of the Job Titles category 1.37% 2.24% 1.60%
Number of salaries quoted 884 716 1,160
10th Percentile £26,500 £24,500 £24,000
25th Percentile £30,000 £28,000 £27,500
Median annual salary (50th Percentile) £35,000 £36,500 £35,000
Median % change year-on-year -4.11% +4.29% +4.48%
75th Percentile £43,250 £48,750 £47,500
90th Percentile £51,982 £60,625 £57,500
UK excluding London median annual salary £33,500 £32,500 £32,000
% change year-on-year +3.08% +1.56% +4.92%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 84,369 38,923 91,211
% of permanent jobs with a recognized job title 93.07% 89.45% 94.57%
Number of salaries quoted 55,003 23,201 67,042
10th Percentile £30,000 £30,000 £28,500
25th Percentile £40,000 £41,250 £38,500
Median annual salary (50th Percentile) £55,000 £58,000 £52,777
Median % change year-on-year -5.17% +9.90% -12.04%
75th Percentile £75,000 £77,500 £71,250
90th Percentile £95,000 £100,000 £90,000
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -5.66%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 9 May 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 9 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +4 1,038 £35,000 - 118
UK excluding London +31 897 £33,500 +3.08% 104
South East +67 291 £33,000 -5.71% 47
Work from Home +27 235 £39,305 -1.74% 39
London -48 227 £42,500 -15.00% 28
Midlands +4 166 £35,000 +18.64% 17
North of England -45 162 £35,000 +18.64% 18
South West -7 116 £32,500 +8.33% 16
West Midlands -2 105 £35,000 +16.67% 11
Yorkshire -45 85 £30,000 +5.26% 7
Scotland +48 78 £30,000 -30.64% 1
East of England -7 75 £30,000 -7.69% 7
North West -8 75 £35,442 +8.22% 10
East Midlands -4 61 £35,000 +34.62% 6
Northern Ireland -29 5 £31,750 -36.50%
Wales -30 4 £36,250 +6.03%
North East -58 2 £43,500 +74.00% 1

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 9 May 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 386 (33.45%) Microsoft
2 338 (29.29%) Windows
3 317 (27.47%) Microsoft 365
4 267 (23.14%) Problem-Solving
5 234 (20.28%) SQL
6 231 (20.02%) Active Directory
7 209 (18.11%) Azure
8 195 (16.90%) ITIL
9 167 (14.47%) Customer Service
10 150 (13.00%) ERP
11 124 (10.75%) Microsoft Office
12 122 (10.57%) Continuous Improvement
12 122 (10.57%) Degree
13 119 (10.31%) ITSM
14 104 (9.01%) Entra ID
15 91 (7.89%) Process Improvement
16 90 (7.80%) Power Platform
16 90 (7.80%) Windows 10
17 87 (7.54%) SharePoint
18 84 (7.28%) Business Intelligence
19 83 (7.19%) SQL Server
20 81 (7.02%) Change Management
20 81 (7.02%) Windows Server
21 78 (6.76%) Microsoft Exchange
21 78 (6.76%) Service Management
22 76 (6.59%) SLA
23 70 (6.07%) Power BI
24 68 (5.89%) Microsoft Intune
25 67 (5.81%) Microsoft Excel
26 62 (5.37%) JIRA

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 87 (7.54%) SharePoint
2 78 (6.76%) Microsoft Exchange
3 20 (1.73%) IIS
4 12 (1.04%) Skype for Business
5 10 (0.87%) Confluence
6 5 (0.43%) CMS
7 3 (0.26%) WebSphere
7 3 (0.26%) WebSphere Application Server
8 2 (0.17%) Tomcat
9 1 (0.087%) Appian
9 1 (0.087%) Moodle
9 1 (0.087%) Umbraco
Applications
1 124 (10.75%) Microsoft Office
2 67 (5.81%) Microsoft Excel
3 24 (2.08%) Microsoft PowerPoint
4 13 (1.13%) MS Visio
5 3 (0.26%) Photoshop
6 1 (0.087%) Spreadsheet
Business Applications
1 28 (2.43%) Dynamics CRM
2 15 (1.30%) Dynamics AX
2 15 (1.30%) NEC Housing
3 14 (1.21%) Dynamics NAV
4 12 (1.04%) Unit4 Business World
5 11 (0.95%) Endur
6 10 (0.87%) NetSuite
7 9 (0.78%) Magento
7 9 (0.78%) Shopify
8 8 (0.69%) Elite 3E
8 8 (0.69%) Visualfiles
9 6 (0.52%) SAP HR
9 6 (0.52%) SAP Payroll
10 5 (0.43%) Fidessa
10 5 (0.43%) SAP Business One
10 5 (0.43%) SAP ERP
10 5 (0.43%) SAP S/4HANA
11 4 (0.35%) Dynamics GP
11 4 (0.35%) Infor M3
11 4 (0.35%) JDE World
Cloud Services
1 317 (27.47%) Microsoft 365
2 209 (18.11%) Azure
3 104 (9.01%) Entra ID
4 90 (7.80%) Power Platform
5 48 (4.16%) Dynamics 365
6 47 (4.07%) OneDrive
7 35 (3.03%) SaaS
8 27 (2.34%) AWS
9 22 (1.91%) Power Automate
10 20 (1.73%) Azure DevOps
11 19 (1.65%) Google Workspace
12 13 (1.13%) PowerApps
13 12 (1.04%) PaaS
14 11 (0.95%) Boomi
14 11 (0.95%) dbt
14 11 (0.95%) IaaS
14 11 (0.95%) iPaaS
14 11 (0.95%) Workato
15 10 (0.87%) ClickUp
16 7 (0.61%) Microsoft Copilot
Communications & Networking
1 57 (4.94%) DNS
2 53 (4.59%) DHCP
3 49 (4.25%) VPN
4 35 (3.03%) Firewall
5 32 (2.77%) TCP/IP
6 21 (1.82%) WAN
7 19 (1.65%) Broadband
8 17 (1.47%) Unified Communications
8 17 (1.47%) VoIP
9 15 (1.30%) Wi-Fi
10 14 (1.21%) VLAN
11 13 (1.13%) WebEx
12 12 (1.04%) Skype
12 12 (1.04%) WinSCP
13 11 (0.95%) Wireless
14 10 (0.87%) 4G
14 10 (0.87%) LAN
15 7 (0.61%) Network Security
15 7 (0.61%) SD-WAN
16 4 (0.35%) RFID
Database & Business Intelligence
1 83 (7.19%) SQL Server
2 70 (6.07%) Power BI
3 28 (2.43%) Relational Database
4 17 (1.47%) Crystal Reports
5 16 (1.39%) SQL Server Integration Services
6 14 (1.21%) Metabase
7 13 (1.13%) SQL Server Reporting Services
8 11 (0.95%) Data Warehouse
8 11 (0.95%) Oracle Reports
9 8 (0.69%) PostgreSQL
10 7 (0.61%) BusinessObjects
10 7 (0.61%) Power Query
11 5 (0.43%) SAP BW
12 4 (0.35%) DB2
12 4 (0.35%) MySQL
13 3 (0.26%) Azure SQL Database
14 1 (0.087%) SQL Server Analysis Services
Development Applications
1 62 (5.37%) JIRA
2 16 (1.39%) Git
3 14 (1.21%) Visual Studio
4 4 (0.35%) LabVIEW
5 2 (0.17%) Rational Rhapsody
6 1 (0.087%) Bitbucket
6 1 (0.087%) Eclipse
6 1 (0.087%) SQL Server Management Studio (SSMS)
General
1 335 (29.03%) Social Skills
2 202 (17.50%) Finance
3 129 (11.18%) Analytical Skills
4 79 (6.85%) Manufacturing
5 76 (6.59%) Law
6 72 (6.24%) Legal
7 61 (5.29%) Retail
8 49 (4.25%) Organisational Skills
9 43 (3.73%) Documentation Skills
10 33 (2.86%) Telecoms
11 20 (1.73%) Banking
12 15 (1.30%) Advertising
13 13 (1.13%) Billing
14 12 (1.04%) Marketing
15 11 (0.95%) Local Government
16 9 (0.78%) Automotive
16 9 (0.78%) Back Office
16 9 (0.78%) Financial Institution
17 8 (0.69%) Public Sector
17 8 (0.69%) Social Housing
Libraries, Frameworks & Software Standards
1 29 (2.51%) .NET
2 18 (1.56%) Web Services
3 17 (1.47%) Middleware
4 11 (0.95%) REST
5 9 (0.78%) CSS
5 9 (0.78%) HTML
6 8 (0.69%) FIX Protocol
6 8 (0.69%) SOAP
7 7 (0.61%) EDI
8 4 (0.35%) Elastic Stack
8 4 (0.35%) JSON
9 3 (0.26%) Kafka
10 2 (0.17%) 802.1X
11 1 (0.087%) Oracle Fusion
11 1 (0.087%) SAP CAF
11 1 (0.087%) XML
Miscellaneous
1 68 (5.89%) Onboarding
2 55 (4.77%) Driving Licence
3 49 (4.25%) Video Conferencing
4 42 (3.64%) Management Information System
5 20 (1.73%) Analytical Mindset
6 17 (1.47%) Self-Motivation
7 16 (1.39%) Client/Server
8 15 (1.30%) Product Ownership
9 14 (1.21%) NHS
10 12 (1.04%) Renewable Energy
11 11 (0.95%) Enterprise Software
12 10 (0.87%) Low-Code
13 8 (0.69%) EPoS
13 8 (0.69%) Hybrid Cloud
13 8 (0.69%) iPhone
13 8 (0.69%) Mobile App
14 6 (0.52%) IoT
15 5 (0.43%) Data Protection Act
15 5 (0.43%) Housing Association
15 5 (0.43%) iSeries
Operating Systems
1 338 (29.29%) Windows
2 90 (7.80%) Windows 10
3 81 (7.02%) Windows Server
4 34 (2.95%) Linux
5 33 (2.86%) Android
6 22 (1.91%) Mac OS
7 20 (1.73%) Apple iOS
8 5 (0.43%) Windows Server 2019
9 4 (0.35%) Unix
9 4 (0.35%) Windows Server 2012
10 3 (0.26%) Windows Server 2016
11 2 (0.17%) Solaris
11 2 (0.17%) Ubuntu
12 1 (0.087%) Windows 7
12 1 (0.087%) Windows Server 2008
Processes & Methodologies
1 267 (23.14%) Problem-Solving
2 195 (16.90%) ITIL
3 167 (14.47%) Customer Service
4 150 (13.00%) ERP
5 122 (10.57%) Continuous Improvement
6 119 (10.31%) ITSM
7 91 (7.89%) Process Improvement
8 84 (7.28%) Business Intelligence
9 81 (7.02%) Change Management
10 78 (6.76%) Service Management
11 49 (4.25%) CRM
12 48 (4.16%) Service Delivery
13 43 (3.73%) Cybersecurity
13 43 (3.73%) Incident Management
14 39 (3.38%) Data Analysis
15 38 (3.29%) Data Management
16 37 (3.21%) Computer Science
17 36 (3.12%) Migration
18 33 (2.86%) DevOps
19 32 (2.77%) Root Cause Analysis
Programming Languages
1 234 (20.28%) SQL
2 41 (3.55%) PowerShell
3 25 (2.17%) T-SQL
4 19 (1.65%) Python
5 16 (1.39%) C#
5 16 (1.39%) JavaScript
6 14 (1.21%) VB.NET
7 12 (1.04%) Java
8 8 (0.69%) PL/SQL
9 7 (0.61%) PHP
10 5 (0.43%) ABAP
11 4 (0.35%) Delphi
11 4 (0.35%) Pascal
12 3 (0.26%) VBA
13 2 (0.17%) Bash
14 1 (0.087%) Apex Code
14 1 (0.087%) Data Analysis Expressions
14 1 (0.087%) Kusto Query Language
14 1 (0.087%) R
14 1 (0.087%) Tcl
Qualifications
1 122 (10.57%) Degree
2 45 (3.90%) A+ Certification
3 43 (3.73%) Microsoft Certification
4 41 (3.55%) Security Cleared
5 23 (1.99%) SC Cleared
6 16 (1.39%) Microsoft Certified Professional
7 13 (1.13%) HND
8 10 (0.87%) HNC
9 9 (0.78%) Computer Science Degree
10 8 (0.69%) DBS Check
10 8 (0.69%) DV Cleared
11 6 (0.52%) MBCS
11 6 (0.52%) MCSA
12 5 (0.43%) ITIL Foundation Certificate
12 5 (0.43%) MCSE
12 5 (0.43%) SAP Certification
13 4 (0.35%) ITIL Certification
14 3 (0.26%) BPSS Clearance
15 2 (0.17%) MCDST
15 2 (0.17%) Network+ Certification
Quality Assurance & Compliance
1 76 (6.59%) SLA
2 17 (1.47%) ISO/IEC 27001
3 14 (1.21%) Accessibility
4 13 (1.13%) Cyber Essentials
5 11 (0.95%) QA
6 10 (0.87%) Data Quality
7 8 (0.69%) GDPR
8 6 (0.52%) Cyber Essentials PLUS
9 4 (0.35%) Actionable Recommendations
10 1 (0.087%) DICOM
10 1 (0.087%) PMO
System Software
1 231 (20.02%) Active Directory
2 23 (1.99%) VMware Infrastructure
3 16 (1.39%) Hyper-V
4 11 (0.95%) Virtual Desktop
5 7 (0.61%) Virtual Machines
6 5 (0.43%) BitLocker
6 5 (0.43%) XenApp
7 3 (0.26%) Docker
8 1 (0.087%) vSphere
Systems Management
1 68 (5.89%) Microsoft Intune
2 28 (2.43%) SCCM
3 7 (0.61%) Single Sign-On
4 3 (0.26%) Grafana
4 3 (0.26%) Kibana
5 2 (0.17%) Jamf Pro
6 1 (0.087%) AirWatch
6 1 (0.087%) Control-M
6 1 (0.087%) EMC NetWorker
6 1 (0.087%) Kubernetes
6 1 (0.087%) Prometheus
6 1 (0.087%) Terraform
Vendors
1 386 (33.45%) Microsoft
2 51 (4.42%) ServiceNow
3 33 (2.86%) VMware
4 30 (2.60%) Oracle
4 30 (2.60%) SAP
5 21 (1.82%) Google
6 17 (1.47%) Adobe
7 15 (1.30%) Freshdesk
7 15 (1.30%) iManage
7 15 (1.30%) Northgate
8 13 (1.13%) Apple
9 12 (1.04%) Citrix
9 12 (1.04%) Nintex
10 11 (0.95%) ConnectWise
10 11 (0.95%) HubSpot
10 11 (0.95%) SolarWinds
11 10 (0.87%) Starlink
12 8 (0.69%) Intapp
12 8 (0.69%) Polycom
12 8 (0.69%) WooCommerce