Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 30 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
30 May 2026
Same period 2025 Same period 2024
Rank 162 155 194
Rank change year-on-year -7 +39 +63
Permanent jobs requiring a Support Analyst 1,192 931 1,462
As % of all permanent jobs in the UK 1.28% 2.15% 1.45%
As % of the Job Titles category 1.37% 2.40% 1.53%
Number of salaries quoted 923 781 1,149
10th Percentile £26,250 £25,000 £24,700
25th Percentile £30,000 £28,000 £27,500
Median annual salary (50th Percentile) £35,000 £35,000 £35,000
Median % change year-on-year - - +2.94%
75th Percentile £42,500 £47,500 £47,500
90th Percentile £49,750 £57,500 £60,000
UK excluding London median annual salary £33,000 £32,000 £32,000
% change year-on-year +3.13% - +4.92%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 87,026 38,759 95,314
% of permanent jobs with a recognized job title 93.46% 89.38% 94.75%
Number of salaries quoted 58,020 21,803 69,625
10th Percentile £30,000 £29,750 £28,500
25th Percentile £40,000 £40,000 £38,500
Median annual salary (50th Percentile) £55,000 £57,500 £52,500
Median % change year-on-year -4.35% +9.52% -12.50%
75th Percentile £75,000 £77,500 £70,000
90th Percentile £95,000 £100,000 £90,000
UK excluding London median annual salary £50,000 £50,967 £50,000
% change year-on-year -1.90% +1.93% -6.54%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 30 May 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 30 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -13 1,076 £35,000 +0.10% 94
UK excluding London +25 951 £33,000 +3.13% 90
South East +58 301 £32,500 -7.14% 36
Work from Home +35 246 £38,500 +4.05% 31
London -52 213 £41,000 -13.68% 18
North of England -22 193 £35,000 +22.81% 26
Midlands -13 158 £35,000 +16.67% 12
South West -9 127 £32,500 +8.33% 8
Yorkshire -29 102 £34,000 +19.30% 17
West Midlands -18 95 £35,000 +14.75% 6
North West +24 90 £35,000 +11.55% 9
East of England -23 84 £30,000 -7.69% 5
Scotland +69 80 £32,500 -24.86% 3
East Midlands -8 63 £35,000 +18.64% 6
Wales -32 6 £36,000 +39.13% 2
Northern Ireland -38 2 £32,000 -36.00%
North East -60 1 £43,500 +26.09%

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 30 May 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 412 (34.56%) Microsoft
2 357 (29.95%) Windows
3 336 (28.19%) Microsoft 365
4 264 (22.15%) Problem-Solving
5 245 (20.55%) SQL
6 242 (20.30%) Active Directory
7 209 (17.53%) Azure
8 186 (15.60%) ITIL
9 168 (14.09%) Customer Service
10 145 (12.16%) ERP
11 134 (11.24%) Continuous Improvement
12 119 (9.98%) ITSM
13 117 (9.82%) Degree
14 116 (9.73%) Microsoft Office
15 104 (8.72%) Entra ID
16 99 (8.31%) Windows Server
17 94 (7.89%) Process Improvement
18 90 (7.55%) SharePoint
19 88 (7.38%) Windows 10
20 86 (7.21%) Service Management
21 84 (7.05%) Power Platform
22 83 (6.96%) SQL Server
23 77 (6.46%) Business Intelligence
24 75 (6.29%) Change Management
25 73 (6.12%) Microsoft Exchange
25 73 (6.12%) SLA
26 66 (5.54%) Microsoft Intune
27 64 (5.37%) JIRA
27 64 (5.37%) Power BI
28 63 (5.29%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 90 (7.55%) SharePoint
2 73 (6.12%) Microsoft Exchange
3 24 (2.01%) IIS
4 11 (0.92%) Confluence
4 11 (0.92%) Skype for Business
5 5 (0.42%) CMS
6 3 (0.25%) SAS
6 3 (0.25%) WebSphere
6 3 (0.25%) WebSphere Application Server
7 2 (0.17%) Tomcat
Applications
1 116 (9.73%) Microsoft Office
2 58 (4.87%) Microsoft Excel
3 22 (1.85%) Microsoft PowerPoint
4 12 (1.01%) MS Visio
5 3 (0.25%) Photoshop
Business Applications
1 24 (2.01%) Dynamics CRM
2 18 (1.51%) NEC Housing
3 16 (1.34%) Dynamics NAV
4 14 (1.17%) Dynamics AX
4 14 (1.17%) Unit4 Business World
5 11 (0.92%) Visualfiles
6 10 (0.84%) Elite 3E
7 9 (0.76%) Endur
7 9 (0.76%) Magento
8 8 (0.67%) Shopify
9 5 (0.42%) NetSuite
9 5 (0.42%) Oracle Retail
9 5 (0.42%) SAP Business One
9 5 (0.42%) SAP ERP
10 4 (0.34%) Dynamics GP
10 4 (0.34%) Infor M3
10 4 (0.34%) JDE World
10 4 (0.34%) Primavera
10 4 (0.34%) SAP HR
10 4 (0.34%) SAP Payroll
Cloud Services
1 336 (28.19%) Microsoft 365
2 209 (17.53%) Azure
3 104 (8.72%) Entra ID
4 84 (7.05%) Power Platform
5 47 (3.94%) Dynamics 365
5 47 (3.94%) OneDrive
6 39 (3.27%) SaaS
7 25 (2.10%) AWS
8 22 (1.85%) Power Automate
9 19 (1.59%) Azure DevOps
10 16 (1.34%) Google Workspace
11 15 (1.26%) PowerApps
12 12 (1.01%) Microsoft Copilot
12 12 (1.01%) PaaS
13 11 (0.92%) Boomi
13 11 (0.92%) IaaS
13 11 (0.92%) iPaaS
13 11 (0.92%) Workato
14 10 (0.84%) ClickUp
15 8 (0.67%) dbt
Communications & Networking
1 63 (5.29%) DNS
2 57 (4.78%) DHCP
3 53 (4.45%) VPN
4 42 (3.52%) Firewall
5 35 (2.94%) TCP/IP
6 24 (2.01%) VoIP
6 24 (2.01%) WAN
7 21 (1.76%) Broadband
8 19 (1.59%) Unified Communications
9 18 (1.51%) Wi-Fi
10 15 (1.26%) VLAN
11 13 (1.09%) LAN
12 12 (1.01%) 4G
12 12 (1.01%) WinSCP
13 11 (0.92%) Skype
13 11 (0.92%) WebEx
14 8 (0.67%) Wireless
15 7 (0.59%) Network Security
16 5 (0.42%) SD-WAN
16 5 (0.42%) Structured Cabling
Database & Business Intelligence
1 83 (6.96%) SQL Server
2 64 (5.37%) Power BI
3 24 (2.01%) Relational Database
4 19 (1.59%) Crystal Reports
5 16 (1.34%) SQL Server Integration Services
6 13 (1.09%) SQL Server Reporting Services
7 11 (0.92%) Metabase
8 10 (0.84%) Oracle Reports
9 8 (0.67%) Data Warehouse
9 8 (0.67%) PostgreSQL
10 7 (0.59%) BusinessObjects
10 7 (0.59%) Power Query
11 5 (0.42%) SAP BW
12 4 (0.34%) DB2
12 4 (0.34%) MySQL
13 3 (0.25%) Azure SQL Database
14 1 (0.084%) SQL Server Analysis Services
Development Applications
1 64 (5.37%) JIRA
2 15 (1.26%) Git
3 11 (0.92%) Visual Studio
4 4 (0.34%) LabVIEW
5 2 (0.17%) Eclipse
5 2 (0.17%) Rational Rhapsody
6 1 (0.084%) SQL Server Management Studio (SSMS)
General
1 328 (27.52%) Social Skills
2 190 (15.94%) Finance
3 116 (9.73%) Analytical Skills
4 87 (7.30%) Manufacturing
5 80 (6.71%) Law
6 71 (5.96%) Legal
7 62 (5.20%) Retail
8 53 (4.45%) Organisational Skills
9 46 (3.86%) Documentation Skills
10 30 (2.52%) Telecoms
11 21 (1.76%) Banking
12 16 (1.34%) Advertising
13 12 (1.01%) Billing
14 11 (0.92%) Local Government
15 10 (0.84%) Back Office
15 10 (0.84%) Inclusion and Diversity
16 9 (0.76%) Financial Institution
16 9 (0.76%) Marketing
17 8 (0.67%) International Banking
17 8 (0.67%) Public Sector
Libraries, Frameworks & Software Standards
1 37 (3.10%) .NET
2 22 (1.85%) Web Services
3 17 (1.43%) Middleware
4 12 (1.01%) CSS
4 12 (1.01%) HTML
5 11 (0.92%) REST
6 10 (0.84%) XML
7 8 (0.67%) SOAP
8 5 (0.42%) EDI
8 5 (0.42%) FIX Protocol
9 4 (0.34%) .NET Framework
9 4 (0.34%) Elastic Stack
9 4 (0.34%) JSON
10 3 (0.25%) Kafka
11 2 (0.17%) 802.1X
12 1 (0.084%) SAP CAF
Miscellaneous
1 66 (5.54%) Onboarding
2 50 (4.19%) Driving Licence
3 43 (3.61%) Video Conferencing
4 40 (3.36%) Management Information System
5 20 (1.68%) Client/Server
6 19 (1.59%) Analytical Mindset
6 19 (1.59%) Self-Motivation
7 15 (1.26%) Product Ownership
8 14 (1.17%) NHS
9 12 (1.01%) Renewable Energy
10 10 (0.84%) Low-Code
11 9 (0.76%) EPoS
12 8 (0.67%) Housing Association
12 8 (0.67%) Hybrid Cloud
13 6 (0.50%) Enterprise Software
13 6 (0.50%) IoT
14 5 (0.42%) Data Protection Act
14 5 (0.42%) iPhone
14 5 (0.42%) iSeries
15 4 (0.34%) CCTV
Operating Systems
1 357 (29.95%) Windows
2 99 (8.31%) Windows Server
3 88 (7.38%) Windows 10
4 36 (3.02%) Android
5 27 (2.27%) Linux
6 19 (1.59%) Mac OS
7 16 (1.34%) Apple iOS
8 14 (1.17%) Windows Server 2019
9 4 (0.34%) Windows Server 2012
10 2 (0.17%) Solaris
10 2 (0.17%) Ubuntu
10 2 (0.17%) Unix
10 2 (0.17%) Windows Server 2016
11 1 (0.084%) Windows 7
11 1 (0.084%) Windows Server 2008
Processes & Methodologies
1 264 (22.15%) Problem-Solving
2 186 (15.60%) ITIL
3 168 (14.09%) Customer Service
4 145 (12.16%) ERP
5 134 (11.24%) Continuous Improvement
6 119 (9.98%) ITSM
7 94 (7.89%) Process Improvement
8 86 (7.21%) Service Management
9 77 (6.46%) Business Intelligence
10 75 (6.29%) Change Management
11 47 (3.94%) Service Delivery
12 45 (3.78%) CRM
13 44 (3.69%) Incident Management
14 40 (3.36%) Cybersecurity
15 36 (3.02%) Data Analysis
16 35 (2.94%) Migration
17 34 (2.85%) Computer Science
18 33 (2.77%) Data Management
18 33 (2.77%) Root Cause Analysis
19 32 (2.68%) Workflow
Programming Languages
1 245 (20.55%) SQL
2 44 (3.69%) PowerShell
3 26 (2.18%) C#
4 23 (1.93%) T-SQL
5 18 (1.51%) JavaScript
6 15 (1.26%) Python
7 14 (1.17%) VB.NET
8 11 (0.92%) Java
9 8 (0.67%) PL/SQL
10 7 (0.59%) PHP
11 5 (0.42%) ABAP
12 4 (0.34%) Delphi
12 4 (0.34%) Pascal
13 3 (0.25%) VBA
14 2 (0.17%) Tcl
15 1 (0.084%) R
Qualifications
1 117 (9.82%) Degree
2 49 (4.11%) A+ Certification
3 41 (3.44%) Microsoft Certification
3 41 (3.44%) Security Cleared
4 23 (1.93%) SC Cleared
5 19 (1.59%) Microsoft Certified Professional
6 12 (1.01%) HND
7 9 (0.76%) HNC
8 8 (0.67%) DV Cleared
9 7 (0.59%) Computer Science Degree
10 6 (0.50%) MBCS
10 6 (0.50%) MCSA
11 5 (0.42%) SAP Certification
12 4 (0.34%) DBS Check
12 4 (0.34%) MCSE
13 3 (0.25%) Azure Certification
13 3 (0.25%) BPSS Clearance
13 3 (0.25%) ITIL Certification
13 3 (0.25%) ITIL Foundation Certificate
14 2 (0.17%) Network+ Certification
Quality Assurance & Compliance
1 73 (6.12%) SLA
2 19 (1.59%) ISO/IEC 27001
3 16 (1.34%) Accessibility
3 16 (1.34%) Cyber Essentials
4 14 (1.17%) Data Quality
5 11 (0.92%) QA
6 9 (0.76%) GDPR
7 7 (0.59%) Cyber Essentials PLUS
8 4 (0.34%) Actionable Recommendations
9 1 (0.084%) DICOM
9 1 (0.084%) PCI DSS
9 1 (0.084%) PMO
System Software
1 242 (20.30%) Active Directory
2 22 (1.85%) VMware Infrastructure
3 19 (1.59%) Hyper-V
4 11 (0.92%) Virtual Desktop
5 6 (0.50%) BitLocker
6 5 (0.42%) XenApp
7 4 (0.34%) Virtual Machines
8 3 (0.25%) Docker
8 3 (0.25%) Firmware
8 3 (0.25%) Microsoft Virtual Server
8 3 (0.25%) Virtual Servers
9 1 (0.084%) vSphere
Systems Management
1 66 (5.54%) Microsoft Intune
2 29 (2.43%) SCCM
3 7 (0.59%) Single Sign-On
4 4 (0.34%) Kibana
5 2 (0.17%) Jamf Pro
6 1 (0.084%) Autotask
6 1 (0.084%) FortiGate
6 1 (0.084%) Terraform
Vendors
1 412 (34.56%) Microsoft
2 48 (4.03%) ServiceNow
3 35 (2.94%) Oracle
4 32 (2.68%) VMware
5 27 (2.27%) SAP
6 24 (2.01%) iManage
7 19 (1.59%) Google
8 16 (1.34%) Adobe
8 16 (1.34%) Freshdesk
9 15 (1.26%) Northgate
10 14 (1.17%) Apple
10 14 (1.17%) Citrix
11 12 (1.01%) Nintex
11 12 (1.01%) Starlink
12 11 (0.92%) Cisco
12 11 (0.92%) ConnectWise
12 11 (0.92%) HubSpot
12 11 (0.92%) Intapp
13 10 (0.84%) IBM
13 10 (0.84%) IFS