Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,000 per year, according to job vacancies posted during the 6 months leading to 21 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
21 Sep 2026
Same period 2025 Same period 2024
Rank 163 129 201
Rank change year-on-year -34 +72 -29
Permanent jobs requiring a Support Analyst 1,400 1,198 1,073
As % of all permanent jobs in the UK 1.21% 2.44% 1.38%
As % of the Job Titles category 1.29% 2.72% 1.45%
Number of salaries quoted 1,141 1,012 656
10th Percentile £26,375 £25,750 £24,750
25th Percentile £29,064 £28,000 £29,000
Median annual salary (50th Percentile) £34,000 £33,500 £35,000
Median % change year-on-year +1.49% -4.29% -
75th Percentile £42,500 £42,500 £45,000
90th Percentile £50,750 £54,875 £64,688
UK excluding London median annual salary £32,000 £31,500 £32,500
% change year-on-year +1.59% -3.08% +0.93%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 108,248 44,029 73,823
% of permanent jobs with a recognized job title 93.20% 89.64% 95.26%
Number of salaries quoted 74,086 25,880 44,136
10th Percentile £30,000 £28,250 £30,000
25th Percentile £40,500 £36,250 £40,000
Median annual salary (50th Percentile) £59,000 £55,000 £55,000
Median % change year-on-year +7.27% - -8.33%
75th Percentile £77,500 £75,000 £73,750
90th Percentile £100,000 £95,000 £92,500
UK excluding London median annual salary £55,000 £47,500 £50,000
% change year-on-year +15.79% -5.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 21 September 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 21 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -32 1,273 £34,000 +1.49% 180
UK excluding London -3 1,152 £32,000 +1.59% 126
South East +15 317 £32,500 -0.76% 47
Work from Home -5 315 £37,500 +15.38% 60
North of England +11 280 £32,250 +4.88% 36
London -71 232 £44,615 -0.86% 69
Midlands -53 164 £35,000 +16.67% 17
North West +50 154 £32,500 +8.33% 23
East of England -10 141 £30,000 +1.69% 14
South West -49 139 £32,500 - 4
Yorkshire -15 116 £31,000 +8.77% 12
East Midlands -31 100 £35,000 +18.64% 12
West Midlands -64 64 £36,000 +9.09% 5
Scotland +23 49 £30,000 -28.14% 1
Northern Ireland -50 40 £40,000 -20.00% 7
Wales -66 22 £35,000 +16.67% 2
North East -69 10 £30,000 -9.77% 1

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 21 September 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 500 (35.71%) Microsoft
2 452 (32.29%) Problem-Solving
3 428 (30.57%) Windows
4 420 (30.00%) Microsoft 365
5 295 (21.07%) Active Directory
6 271 (19.36%) ITIL
7 262 (18.71%) Customer Service
8 253 (18.07%) SQL
9 240 (17.14%) Continuous Improvement
10 205 (14.64%) Azure
11 182 (13.00%) ITSM
12 160 (11.43%) Service Management
13 149 (10.64%) ERP
14 136 (9.71%) Entra ID
15 133 (9.50%) SharePoint
16 130 (9.29%) Windows Server
17 125 (8.93%) Degree
18 121 (8.64%) Microsoft Office
19 99 (7.07%) Project Delivery
20 98 (7.00%) Microsoft Intune
21 97 (6.93%) Change Management
22 86 (6.14%) DNS
22 86 (6.14%) Microsoft Exchange
23 85 (6.07%) SaaS
24 82 (5.86%) Root Cause Analysis
24 82 (5.86%) Service Delivery
25 78 (5.57%) DHCP
26 77 (5.50%) Collaborative Working
27 74 (5.29%) Stakeholder Engagement
27 74 (5.29%) Windows 10

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 133 (9.50%) SharePoint
2 86 (6.14%) Microsoft Exchange
3 27 (1.93%) IIS
4 14 (1.00%) Confluence
5 11 (0.79%) Skype for Business
6 3 (0.21%) SAS
7 2 (0.14%) Tomcat
8 1 (0.071%) Blackberry Enterprise Server
8 1 (0.071%) Exchange Server 2013
8 1 (0.071%) Office Communications Server
Applications
1 121 (8.64%) Microsoft Office
2 65 (4.64%) Microsoft Excel
3 22 (1.57%) Microsoft PowerPoint
4 3 (0.21%) Photoshop
5 2 (0.14%) Siemens NX
6 1 (0.071%) Revit
6 1 (0.071%) Windchill
Business Applications
1 17 (1.21%) iTrent
2 15 (1.07%) Dynamics CRM
2 15 (1.07%) NetSuite
3 14 (1.00%) Oracle Retail
4 13 (0.93%) Visualfiles
5 10 (0.71%) Dynamics NAV
6 8 (0.57%) Oracle EBS
6 8 (0.57%) Oracle Financials
7 7 (0.50%) Dynamics AX
7 7 (0.50%) Fidessa
7 7 (0.50%) Infor M3
8 6 (0.43%) NEC Housing
9 5 (0.36%) Elite 3E
9 5 (0.36%) SAP Business One
9 5 (0.36%) Unit4 Business World
10 4 (0.29%) JDE OneWorld
10 4 (0.29%) Oracle Applications
10 4 (0.29%) Oracle EBS R12
10 4 (0.29%) Oracle Procure-to-Pay
10 4 (0.29%) Payment Gateway
Cloud Services
1 420 (30.00%) Microsoft 365
2 205 (14.64%) Azure
3 136 (9.71%) Entra ID
4 85 (6.07%) SaaS
5 67 (4.79%) Power Platform
6 62 (4.43%) Dynamics 365
7 60 (4.29%) OneDrive
8 21 (1.50%) PowerApps
9 18 (1.29%) Power Automate
10 17 (1.21%) Google Workspace
11 15 (1.07%) Microsoft Copilot
12 13 (0.93%) AWS
13 10 (0.71%) Azure DevOps
14 9 (0.64%) Mimecast
15 6 (0.43%) GitHub
15 6 (0.43%) IaaS
15 6 (0.43%) PaaS
15 6 (0.43%) Slack
16 5 (0.36%) GCP
17 4 (0.29%) OCI
Communications & Networking
1 86 (6.14%) DNS
2 78 (5.57%) DHCP
3 62 (4.43%) TCP/IP
4 54 (3.86%) WAN
5 53 (3.79%) Firewall
6 52 (3.71%) VPN
7 46 (3.29%) Wi-Fi
8 40 (2.86%) LAN
9 25 (1.79%) Unified Communications
10 21 (1.50%) VLAN
11 20 (1.43%) VoIP
12 13 (0.93%) SD-WAN
12 13 (0.93%) WebEx
13 12 (0.86%) Wireless
14 11 (0.79%) Broadband
14 11 (0.79%) Skype
15 10 (0.71%) 4G
15 10 (0.71%) FIX Connectivity
16 7 (0.50%) Network Security
17 6 (0.43%) Structured Cabling
Database & Business Intelligence
1 67 (4.79%) SQL Server
2 45 (3.21%) Power BI
3 24 (1.71%) Crystal Reports
4 8 (0.57%) Relational Database
5 6 (0.43%) SQL Server Integration Services
5 6 (0.43%) SQL Server Reporting Services
6 5 (0.36%) MySQL
7 4 (0.29%) BusinessObjects
7 4 (0.29%) Oracle Database
7 4 (0.29%) Oracle Reports
7 4 (0.29%) Power Query
8 3 (0.21%) Data Warehouse
8 3 (0.21%) Qlik Sense
8 3 (0.21%) Tableau
9 1 (0.071%) PostgreSQL
9 1 (0.071%) SQL Server Analysis Services
Development Applications
1 55 (3.93%) JIRA
2 4 (0.29%) Eclipse
2 4 (0.29%) Git
2 4 (0.29%) Oracle Forms
2 4 (0.29%) Toad
General
1 515 (36.79%) Social Skills
2 203 (14.50%) Analytical Skills
3 202 (14.43%) Finance
4 88 (6.29%) Law
5 84 (6.00%) Organisational Skills
6 78 (5.57%) Manufacturing
7 69 (4.93%) Legal
8 66 (4.71%) Retail
9 38 (2.71%) Documentation Skills
10 35 (2.50%) Banking
11 31 (2.21%) Presentation Skills
12 20 (1.43%) Public Sector
13 19 (1.36%) Advertising
14 13 (0.93%) Automotive
15 11 (0.79%) Front Office
15 11 (0.79%) Inclusion and Diversity
15 11 (0.79%) Local Government
16 9 (0.64%) Investment Banking
16 9 (0.64%) Legal Technology
17 7 (0.50%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 30 (2.14%) XML
2 23 (1.64%) HTML
3 21 (1.50%) .NET
3 21 (1.50%) FIX Protocol
4 20 (1.43%) CSS
5 19 (1.36%) Web Services
6 15 (1.07%) REST
7 12 (0.86%) .NET Framework
7 12 (0.86%) SOAP
8 9 (0.64%) JSON
9 6 (0.43%) EDI
10 4 (0.29%) Oracle Fusion
10 4 (0.29%) WSDL
10 4 (0.29%) XSD
10 4 (0.29%) XSLT
11 3 (0.21%) Elastic Stack
11 3 (0.21%) Kafka
11 3 (0.21%) Middleware
12 2 (0.14%) 802.1X
13 1 (0.071%) Terraform
Miscellaneous
1 78 (5.57%) Onboarding
2 61 (4.36%) Driving Licence
3 47 (3.36%) Management Information System
4 33 (2.36%) Self-Motivation
5 30 (2.14%) Video Conferencing
6 20 (1.43%) Analytical Mindset
7 19 (1.36%) Client/Server
8 12 (0.86%) Enterprise Software
8 12 (0.86%) FMCG
8 12 (0.86%) iPhone
9 10 (0.71%) iPad
10 9 (0.64%) CMDB
10 9 (0.64%) Fixed Income
10 9 (0.64%) Hybrid Cloud
11 8 (0.57%) Data Structures
12 7 (0.50%) Equities
13 6 (0.43%) Hedge funds
13 6 (0.43%) NHS
13 6 (0.43%) Operational Technology
13 6 (0.43%) Product Ownership
Operating Systems
1 428 (30.57%) Windows
2 130 (9.29%) Windows Server
3 74 (5.29%) Windows 10
4 51 (3.64%) Linux
5 27 (1.93%) Mac OS
6 23 (1.64%) Android
7 21 (1.50%) Apple iOS
8 16 (1.14%) Unix
8 16 (1.14%) Windows Server 2019
9 6 (0.43%) CentOS
9 6 (0.43%) Rocky
9 6 (0.43%) Ubuntu
10 5 (0.36%) Solaris
11 4 (0.29%) Windows Server 2016
Processes & Methodologies
1 452 (32.29%) Problem-Solving
2 271 (19.36%) ITIL
3 262 (18.71%) Customer Service
4 240 (17.14%) Continuous Improvement
5 182 (13.00%) ITSM
6 160 (11.43%) Service Management
7 149 (10.64%) ERP
8 99 (7.07%) Project Delivery
9 97 (6.93%) Change Management
10 82 (5.86%) Root Cause Analysis
10 82 (5.86%) Service Delivery
11 77 (5.50%) Collaborative Working
12 74 (5.29%) Stakeholder Engagement
13 71 (5.07%) Incident Management
13 71 (5.07%) Process Improvement
14 70 (5.00%) User Experience
15 62 (4.43%) Business Intelligence
16 60 (4.29%) Cybersecurity
17 57 (4.07%) Problem Management
18 55 (3.93%) CRM
Programming Languages
1 253 (18.07%) SQL
2 70 (5.00%) PowerShell
3 31 (2.21%) C#
3 31 (2.21%) JavaScript
4 19 (1.36%) Python
5 11 (0.79%) Bash
5 11 (0.79%) Java
6 9 (0.64%) C++
6 9 (0.64%) Ruby
7 8 (0.57%) PL/SQL
8 6 (0.43%) T-SQL
9 5 (0.36%) Perl
10 4 (0.29%) PHP
10 4 (0.29%) VB
10 4 (0.29%) XPath
11 3 (0.21%) VBA
12 2 (0.14%) Google Apps Script
12 2 (0.14%) Tcl
13 1 (0.071%) R
13 1 (0.071%) VB.NET
Qualifications
1 125 (8.93%) Degree
2 59 (4.21%) A+ Certification
3 39 (2.79%) Microsoft Certification
4 38 (2.71%) Security Cleared
5 20 (1.43%) Computer Science Degree
6 18 (1.29%) SC Cleared
7 14 (1.00%) Network+ Certification
8 11 (0.79%) BPSS Clearance
9 10 (0.71%) ITIL Certification
10 9 (0.64%) ITIL Foundation Certificate
11 8 (0.57%) DBS Check
11 8 (0.57%) Microsoft Certified Professional
12 7 (0.50%) CCNA
12 7 (0.50%) Cisco Certification
13 6 (0.43%) MBCS
14 5 (0.36%) AAT
15 4 (0.29%) MCSA
15 4 (0.29%) MCSE
16 3 (0.21%) Azure Certification
Quality Assurance & Compliance
1 50 (3.57%) SLA
2 23 (1.64%) ISO/IEC 27001
3 14 (1.00%) Data Quality
4 13 (0.93%) Cyber Essentials
5 8 (0.57%) GDPR
5 8 (0.57%) QA
6 4 (0.29%) Accessibility
7 2 (0.14%) PCI DSS
8 1 (0.071%) Cyber Essentials PLUS
8 1 (0.071%) DICOM
8 1 (0.071%) PMO
System Software
1 295 (21.07%) Active Directory
2 36 (2.57%) Hyper-V
3 31 (2.21%) VMware Infrastructure
4 9 (0.64%) Firmware
4 9 (0.64%) Virtual Desktop
5 3 (0.21%) Microsoft Virtual Server
5 3 (0.21%) Virtual Machines
5 3 (0.21%) Virtual Servers
6 2 (0.14%) vSphere
6 2 (0.14%) XenApp
7 1 (0.071%) BitLocker
Systems Management
1 98 (7.00%) Microsoft Intune
2 12 (0.86%) SCCM
3 10 (0.71%) Systems Management Server (SMS)
4 7 (0.50%) Jamf Pro
5 6 (0.43%) Kibana
6 2 (0.14%) FortiGate
6 2 (0.14%) Grafana
6 2 (0.14%) Single Sign-On
7 1 (0.071%) Autotask
7 1 (0.071%) Cisco CUCM
7 1 (0.071%) Failover Clustering
7 1 (0.071%) Microsoft Clustering
Vendors
1 500 (35.71%) Microsoft
2 73 (5.21%) ServiceNow
3 55 (3.93%) Oracle
4 42 (3.00%) VMware
5 38 (2.71%) SAP
6 28 (2.00%) Cisco
7 19 (1.36%) Citrix
7 19 (1.36%) iManage
8 18 (1.29%) IFS
9 17 (1.21%) Google
10 16 (1.14%) Apple
11 15 (1.07%) Sage
11 15 (1.07%) Salesforce
12 13 (0.93%) Epicor
13 12 (0.86%) IBM
13 12 (0.86%) Meraki
14 11 (0.79%) Polycom
15 10 (0.71%) IBM Sterling
15 10 (0.71%) Starlink
16 9 (0.64%) FIS