Period
to 20 September 2018

The median annual salary for a Support Analyst was £32,500 in advertised job vacancies during the 6 months to 20 September 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK
6 months to
20 Sep 2018
Same period 2017 Same period 2016
Rank 138 120 88
Rank change year-on-year -18 -32 +7
Permanent jobs requiring a Support Analyst 4,061 4,856 5,964
As % of all permanent IT jobs advertised in the UK 2.43% 2.74% 3.06%
As % of the Job Titles category 2.53% 2.86% 3.16%
Number of salaries quoted 3,459 4,119 5,244
UK median annual salary £32,500 £32,000 £31,000
Median salary % change year-on-year +1.56% +3.23% -4.62%
10th Percentile £21,000 £21,250 £21,000
90th Percentile £55,000 £51,250 £51,250
UK excluding London median annual salary £28,500 £28,500 £28,000
% change year-on-year - +1.79% +1.82%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 160,631 169,827 188,471
% of permanent IT jobs with a recognized job title 96.04% 96.00% 96.58%
Number of salaries quoted 129,444 136,110 158,415
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Support Analyst over the 6 months to 20 September 2018.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 20 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -19 3,839 £32,500 - 318
UK excluding London -20 2,299 £28,500 - 223
London -7 1,709 £37,500 - 110
South East -21 798 £30,000 +5.26% 56
North of England -27 495 £26,500 -5.36% 60
Midlands -10 365 £29,000 +9.43% 37
North West +27 296 £27,000 - 35
East of England -33 252 £30,000 -4.76% 22
West Midlands +22 233 £27,500 +5.77% 20
South West -4 222 £27,500 +0.92% 33
Yorkshire -54 183 £27,000 -5.26% 15
East Midlands -28 132 £32,500 +20.37% 17
Scotland -2 105 £29,000 -14.71% 9
Wales -6 45 £25,000 +8.70% 5
North East -33 16 £21,625 -40.34% 10
Northern Ireland +2 13 £21,000 -44.00%
Channel Islands -2 11 £35,000 +7.69% 1
Isle of Man - 1 £32,500 -

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 September 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 1,897 (46.71%) Windows
2 1,488 (36.64%) Microsoft
3 1,398 (34.43%) SQL
4 1,148 (28.27%) Active Directory
5 1,003 (24.70%) Finance
6 1,002 (24.67%) ITIL
7 786 (19.35%) Microsoft Office
8 705 (17.36%) SQL Server
9 684 (16.84%) Windows Server
10 676 (16.65%) Problem-Solving
11 604 (14.87%) Office 365
12 551 (13.57%) Windows 7
13 548 (13.49%) Linux
14 509 (12.53%) Windows 10
15 486 (11.97%) Oracle
16 423 (10.42%) Unix
17 387 (9.53%) Analytical Skills
18 364 (8.96%) VMware
19 344 (8.47%) Degree
20 342 (8.42%) MS Exchange
21 332 (8.18%) SLA
22 331 (8.15%) PowerShell
23 315 (7.76%) Citrix
24 295 (7.26%) .NET
25 292 (7.19%) Service Management
26 281 (6.92%) Microsoft Excel
27 277 (6.82%) TCP/IP
28 272 (6.70%) Windows Server 2012
29 259 (6.38%) LAN
30 253 (6.23%) Banking

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 342 (8.42%) MS Exchange
2 178 (4.38%) SharePoint
3 160 (3.94%) IIS
4 82 (2.02%) Exchange Server 2010
5 67 (1.65%) Tomcat
6 62 (1.53%) JBoss
7 54 (1.33%) Skype for Business
8 52 (1.28%) Exchange Server 2013
9 35 (0.86%) WebLogic
10 33 (0.81%) SharePoint 2013
11 32 (0.79%) Apache
11 32 (0.79%) Confluence
12 31 (0.76%) BizTalk Server
13 26 (0.64%) WebSphere
14 25 (0.62%) CMS
15 18 (0.44%) Blackberry Enterprise Server
16 17 (0.42%) GlassFish
17 16 (0.39%) Elasticsearch
18 14 (0.34%) Exchange Server 2007
19 13 (0.32%) MQSeries
Applications
1 786 (19.35%) Microsoft Office
2 281 (6.92%) Microsoft Excel
3 90 (2.22%) Microsoft PowerPoint
4 30 (0.74%) MS Visio
5 10 (0.25%) Acrobat
6 7 (0.17%) AutoCAD
7 6 (0.15%) Microsoft Project
7 6 (0.15%) Spreadsheet
8 5 (0.12%) Camtasia
9 3 (0.074%) Adobe Creative Suite
10 2 (0.049%) CATIA
10 2 (0.049%) InDesign
10 2 (0.049%) Photoshop
10 2 (0.049%) PTC Creo
11 1 (0.025%) 3ds Max
11 1 (0.025%) FreeHand
11 1 (0.025%) Maya
11 1 (0.025%) Revit
Business Applications
1 94 (2.31%) Dynamics AX
2 64 (1.58%) Dynamics NAV
3 56 (1.38%) Dynamics CRM
4 33 (0.81%) NetSuite
5 22 (0.54%) Remedy ITSM
6 19 (0.47%) Markit EDM
7 15 (0.37%) Magento
8 14 (0.34%) thinkFolio
9 13 (0.32%) Oracle EBS
9 13 (0.32%) SAP CO
9 13 (0.32%) SAP FI
9 13 (0.32%) SAP FI/CO
9 13 (0.32%) Unit4 Business World
10 11 (0.27%) Eloqua
10 11 (0.27%) Salesforce.com CRM
11 8 (0.20%) Elite 3E
11 8 (0.20%) Oracle EBS R12
12 7 (0.17%) Oracle Applications
13 6 (0.15%) Oracle HRMS
13 6 (0.15%) Visualfiles
Cloud Services
1 604 (14.87%) Office 365
2 183 (4.51%) Microsoft Azure
3 105 (2.59%) Amazon AWS
4 90 (2.22%) SaaS
5 30 (0.74%) Dynamics 365
6 22 (0.54%) Cloud Computing
7 18 (0.44%) Adobe Creative Cloud
8 16 (0.39%) Mimecast
9 13 (0.32%) G Suite
10 12 (0.30%) Slack
11 11 (0.27%) GitHub
12 10 (0.25%) Azure Active Directory
13 9 (0.22%) Dropbox
14 7 (0.17%) Salesforce Sales Cloud
15 6 (0.15%) Akamai
15 6 (0.15%) OpenShift
15 6 (0.15%) PaaS
16 5 (0.12%) Google Analytics
16 5 (0.12%) OneDrive
17 4 (0.098%) Virtual Private Cloud
Communications & Networking
1 277 (6.82%) TCP/IP
2 259 (6.38%) LAN
3 252 (6.21%) Firewall
4 240 (5.91%) WAN
5 215 (5.29%) DNS
6 161 (3.96%) DHCP
7 145 (3.57%) VPN
8 97 (2.39%) VoIP
9 74 (1.82%) Wireless
10 72 (1.77%) Internet
11 71 (1.75%) SAN
12 60 (1.48%) Wi-Fi
13 57 (1.40%) Skype
14 52 (1.28%) Network Security
15 49 (1.21%) VLAN
16 46 (1.13%) FTP
17 45 (1.11%) SSL
18 33 (0.81%) Remote Desktop
19 27 (0.66%) WLAN
20 25 (0.62%) IPsec
Database & Business Intelligence
1 705 (17.36%) SQL Server
2 197 (4.85%) Relational Database
3 121 (2.98%) RDBMS
4 99 (2.44%) Oracle Database
5 90 (2.22%) SQL Server Reporting Services
6 85 (2.09%) SQL Server 2008
7 82 (2.02%) Crystal Reports
8 73 (1.80%) Oracle Reports
9 68 (1.67%) SQL Server Integration Services
10 62 (1.53%) Data Warehouse
11 61 (1.50%) MySQL
12 44 (1.08%) SQL Server 2012
13 42 (1.03%) BusinessObjects
14 40 (0.98%) Oracle Database 10g
15 36 (0.89%) SQL Server 2005
16 30 (0.74%) Oracle Database 11g
17 29 (0.71%) MongoDB
18 25 (0.62%) MS Access
19 24 (0.59%) SQL Server Analysis Services
20 23 (0.57%) NoSQL
Development Applications
1 79 (1.95%) JIRA
2 27 (0.66%) Eclipse
2 27 (0.66%) WinDbg
3 26 (0.64%) Visual Studio
4 23 (0.57%) Team Foundation Server
5 21 (0.52%) Git (software)
6 18 (0.44%) Oracle Forms
7 13 (0.32%) Subversion
8 11 (0.27%) Maven
9 10 (0.25%) Jenkins
10 9 (0.22%) Octopus Deploy
10 9 (0.22%) TeamCity
11 7 (0.17%) Fiddler
11 7 (0.17%) SQL Server Management Studio (SSMS)
12 5 (0.12%) FrontPage
12 5 (0.12%) Hudson
12 5 (0.12%) SoapUI
12 5 (0.12%) Visual Studio Tools for Office
13 4 (0.098%) Oracle APEX
14 3 (0.074%) VSS/SourceSafe
General
1 1,003 (24.70%) Finance
2 253 (6.23%) Banking
3 199 (4.90%) Retail
4 129 (3.18%) Front Office
5 107 (2.63%) Manufacturing
6 101 (2.49%) Back Office
7 100 (2.46%) Law
8 93 (2.29%) Legal
9 88 (2.17%) Telecoms
10 71 (1.75%) Marketing
11 53 (1.31%) Advertising
12 49 (1.21%) Investment Banking
13 47 (1.16%) German Language
14 46 (1.13%) French Language
15 33 (0.81%) Publishing
16 31 (0.76%) Games
17 29 (0.71%) Financial Institution
18 28 (0.69%) Spanish Language
19 24 (0.59%) Italian Language
20 23 (0.57%) Automotive
Libraries, Frameworks & Software Standards
1 295 (7.26%) .NET
2 172 (4.24%) XML
3 163 (4.01%) HTML
4 113 (2.78%) CSS
5 97 (2.39%) FIX Protocol
6 96 (2.36%) Web Services
7 79 (1.95%) ASP.NET
8 61 (1.50%) Middleware
9 37 (0.91%) SOAP
10 34 (0.84%) EDI
11 28 (0.69%) JSON
11 28 (0.69%) WebSphere MQ
12 26 (0.64%) Spring
13 24 (0.59%) REST
14 22 (0.54%) .NET Framework
14 22 (0.54%) Software Packaging
14 22 (0.54%) XSLT
15 21 (0.52%) Ajax
16 20 (0.49%) jQuery
16 20 (0.49%) RabbitMQ
Miscellaneous
1 387 (9.53%) Analytical Skills
2 180 (4.43%) Self-Motivation
3 116 (2.86%) Computer Science
4 103 (2.54%) Equities
5 99 (2.44%) Management Information System
6 81 (1.99%) Fintech
7 80 (1.97%) Derivative
7 80 (1.97%) Fixed Income
8 79 (1.95%) Foreign Exchange (FX)
9 77 (1.90%) Data Centre
10 74 (1.82%) Blackberry
11 72 (1.77%) Driving Licence
12 68 (1.67%) SWIFT
13 63 (1.55%) Hedge funds
14 61 (1.50%) iPhone
15 58 (1.43%) Enterprise Software
15 58 (1.43%) Video Conferencing
16 52 (1.28%) EPoS
17 49 (1.21%) Linux Command Line
18 39 (0.96%) Thin Client
Operating Systems
1 1,897 (46.71%) Windows
2 684 (16.84%) Windows Server
3 551 (13.57%) Windows 7
4 548 (13.49%) Linux
5 509 (12.53%) Windows 10
6 423 (10.42%) Unix
7 272 (6.70%) Windows Server 2012
8 225 (5.54%) Windows Server 2008
9 106 (2.61%) Windows 8
10 92 (2.27%) Red Hat Enterprise Linux
11 89 (2.19%) Android
12 61 (1.50%) Apple iOS
13 54 (1.33%) Windows Server 2003
14 50 (1.23%) Mac OS X
15 41 (1.01%) Solaris
16 36 (0.89%) Windows XP
17 31 (0.76%) Mac OS
18 23 (0.57%) AIX
19 17 (0.42%) CentOS
20 13 (0.32%) Ubuntu
Processes & Methodologies
1 1,002 (24.67%) ITIL
2 676 (16.65%) Problem-Solving
3 292 (7.19%) Service Management
4 235 (5.79%) Incident Management
5 206 (5.07%) ERP
6 199 (4.90%) Change Management
7 194 (4.78%) CRM
8 181 (4.46%) Problem Management
9 177 (4.36%) Agile Software Development
10 168 (4.14%) ITSM
11 162 (3.99%) Asset Management
12 131 (3.23%) Service Delivery
13 128 (3.15%) ITIL V3
14 124 (3.05%) Root Cause Analysis
15 116 (2.86%) Project Management
16 109 (2.68%) Business Intelligence
17 96 (2.36%) DevOps
17 96 (2.36%) Investment Management
18 91 (2.24%) Time Management
19 89 (2.19%) Disaster Recovery
Programming Languages
1 1,398 (34.43%) SQL
2 331 (8.15%) PowerShell
3 246 (6.06%) Java
4 218 (5.37%) C#
5 156 (3.84%) T-SQL
6 128 (3.15%) Shell Script
7 121 (2.98%) JavaScript
8 119 (2.93%) Bash Shell
9 97 (2.39%) PL/SQL
10 87 (2.14%) Python
11 84 (2.07%) Perl
12 56 (1.38%) VBA
13 55 (1.35%) VB
14 49 (1.21%) VBScript
15 48 (1.18%) C
16 31 (0.76%) C++
17 30 (0.74%) Korn
18 29 (0.71%) PHP
18 29 (0.71%) VB.NET
19 16 (0.39%) Ruby
Qualifications
1 344 (8.47%) Degree
2 209 (5.15%) Microsoft Certification
3 101 (2.49%) ITIL Certification
4 98 (2.41%) MCP
5 92 (2.27%) MCSE
6 87 (2.14%) MCSA
7 86 (2.12%) Security Cleared
8 71 (1.75%) Computer Science Degree
9 64 (1.58%) CCNA
9 64 (1.58%) Cisco Certification
10 62 (1.53%) SC Cleared
11 43 (1.06%) A+ Certification
12 26 (0.64%) ITIL Foundation Certificate
13 22 (0.54%) MCITP
13 22 (0.54%) Numerate Degree
14 21 (0.52%) MCDST
15 17 (0.42%) Network+ Certification
16 11 (0.27%) VMware Certified Professional (VCP)
17 10 (0.25%) HNC
17 10 (0.25%) MOS
Quality Assurance & Compliance
1 332 (8.18%) SLA
2 56 (1.38%) QA
3 39 (0.96%) ISO/IEC 27001
4 22 (0.54%) PCI DSS
5 21 (0.52%) GDPR
6 18 (0.44%) PMO
7 14 (0.34%) COBIT
8 13 (0.32%) Sarbanes-Oxley
9 11 (0.27%) Data Quality
10 6 (0.15%) ISO 20022
10 6 (0.15%) ISO/IEC 20000
10 6 (0.15%) SEPA
11 4 (0.098%) DICOM
11 4 (0.098%) HL7
12 3 (0.074%) EMIR
12 3 (0.074%) FATCA
12 3 (0.074%) ISO 9001
12 3 (0.074%) MiFID
13 2 (0.049%) Cyber Essentials
13 2 (0.049%) ISO 14001
System Software
1 1,148 (28.27%) Active Directory
2 210 (5.17%) VMware Infrastructure
3 112 (2.76%) Hyper-V
4 43 (1.06%) VMware ESXi
5 40 (0.98%) XenApp
6 31 (0.76%) Microsoft App-V
7 26 (0.64%) VMware Workstation
8 23 (0.57%) Virtual Machines
9 20 (0.49%) Terminal Services
9 20 (0.49%) Virtual Servers
9 20 (0.49%) vSphere
10 19 (0.47%) Docker
10 19 (0.47%) Virtual Desktop
11 16 (0.39%) Terminal Server
12 13 (0.32%) Xen
13 12 (0.30%) XenDesktop
14 10 (0.25%) BitLocker
15 7 (0.17%) XenServer
16 6 (0.15%) Microsoft Virtual Server
17 3 (0.074%) Oracle RAC
Systems Management
1 231 (5.69%) SCCM
2 64 (1.58%) Control-M
3 47 (1.16%) Puppet
4 33 (0.81%) Ansible
5 27 (0.66%) Nagios
5 27 (0.66%) Perfmon
5 27 (0.66%) SCOM
6 26 (0.64%) Backup Exec
6 26 (0.64%) Opscode Chef
7 16 (0.39%) BMC PATROL
7 16 (0.39%) Symantec Endpoint Protection
7 16 (0.39%) WSUS
8 15 (0.37%) Kibana
8 15 (0.37%) Salt
9 13 (0.32%) AirWatch
10 12 (0.30%) Oracle Enterprise Manager
11 11 (0.27%) Cisco CUCM
11 11 (0.27%) ServiceCenter
12 10 (0.25%) ITRS Geneos
12 10 (0.25%) Systems Management Server (SMS)
Vendors
1 1,488 (36.64%) Microsoft
2 486 (11.97%) Oracle
3 364 (8.96%) VMware
4 315 (7.76%) Citrix
5 252 (6.21%) Cisco
6 139 (3.42%) Apple
7 129 (3.18%) SAP
8 96 (2.36%) ServiceNow
9 91 (2.24%) Bloomberg
10 90 (2.22%) HP
11 88 (2.17%) Salesforce.com
12 80 (1.97%) Red Hat
13 79 (1.95%) Remedy
14 67 (1.65%) IBM
15 64 (1.58%) Sybase
16 63 (1.55%) Reuters
17 53 (1.31%) Adobe
18 45 (1.11%) Avaya
19 43 (1.06%) Google
20 42 (1.03%) JD Edwards