Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,000 per year, according to job vacancies posted during the 6 months leading to 27 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
27 Sep 2026
Same period 2025 Same period 2024
Rank 166 127 190
Rank change year-on-year -39 +63 -19
Permanent jobs requiring a Support Analyst 1,416 1,205 1,081
As % of all permanent jobs in the UK 1.20% 2.43% 1.42%
As % of the Job Titles category 1.30% 2.71% 1.49%
Number of salaries quoted 1,145 1,015 636
10th Percentile £26,250 £25,750 £25,000
25th Percentile £29,000 £28,000 £29,000
Median annual salary (50th Percentile) £34,000 £33,500 £35,000
Median % change year-on-year +1.49% -4.29% -
75th Percentile £42,500 £42,500 £46,250
90th Percentile £51,102 £53,750 £67,500
UK excluding London median annual salary £31,000 £31,500 £32,500
% change year-on-year -1.59% -3.08% -

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 109,253 44,520 72,425
% of permanent jobs with a recognized job title 92.96% 89.71% 95.27%
Number of salaries quoted 74,753 26,003 42,216
10th Percentile £30,000 £28,250 £30,750
25th Percentile £40,625 £36,250 £40,000
Median annual salary (50th Percentile) £58,589 £55,000 £55,000
Median % change year-on-year +6.53% - -8.33%
75th Percentile £77,500 £73,750 £75,000
90th Percentile £98,750 £95,000 £93,750
UK excluding London median annual salary £55,000 £47,500 £50,000
% change year-on-year +15.79% -5.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 27 September 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 27 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -29 1,277 £34,000 +1.49% 179
UK excluding London +1 1,165 £31,000 -1.59% 125
South East +7 318 £32,500 -0.76% 25
Work from Home -2 318 £37,500 +15.38% 76
North of England +33 287 £32,250 +4.03% 43
London -57 236 £42,500 -5.56% 70
Midlands -50 163 £35,000 +16.67% 17
North West +55 158 £34,000 +19.30% 27
East of England -9 143 £30,000 +1.69% 16
South West -68 130 £32,250 -5.84% 4
Yorkshire -10 118 £31,000 +10.71% 16
East Midlands -26 103 £35,000 +18.64% 11
West Midlands -62 60 £34,500 +4.55% 6
Northern Ireland -42 54 £40,000 -20.00% 8
Scotland +22 48 £30,000 -22.08% 9
Wales -66 22 £35,000 +16.67% 5
North East -74 11 £30,000 -9.77%

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 27 September 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 498 (35.17%) Microsoft
2 458 (32.34%) Problem-Solving
3 432 (30.51%) Windows
4 427 (30.16%) Microsoft 365
5 297 (20.97%) Active Directory
6 290 (20.48%) ITIL
7 272 (19.21%) Customer Service
8 252 (17.80%) Continuous Improvement
9 249 (17.58%) SQL
10 208 (14.69%) Azure
11 202 (14.27%) ITSM
12 179 (12.64%) Service Management
13 143 (10.10%) Degree
14 142 (10.03%) ERP
15 140 (9.89%) Entra ID
16 134 (9.46%) SharePoint
17 132 (9.32%) Windows Server
18 123 (8.69%) Microsoft Office
19 113 (7.98%) Change Management
19 113 (7.98%) Project Delivery
20 103 (7.27%) Microsoft Intune
21 96 (6.78%) Root Cause Analysis
22 90 (6.36%) DNS
23 89 (6.29%) Microsoft Exchange
23 89 (6.29%) Stakeholder Engagement
24 85 (6.00%) User Experience
25 84 (5.93%) Service Delivery
26 83 (5.86%) Collaborative Working
27 82 (5.79%) DHCP
28 80 (5.65%) SaaS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 134 (9.46%) SharePoint
2 89 (6.29%) Microsoft Exchange
3 26 (1.84%) IIS
4 14 (0.99%) Confluence
5 11 (0.78%) Skype for Business
6 3 (0.21%) SAS
7 2 (0.14%) Office Communications Server
7 2 (0.14%) Tomcat
8 1 (0.071%) Blackberry Enterprise Server
8 1 (0.071%) Exchange Server 2013
Applications
1 123 (8.69%) Microsoft Office
2 65 (4.59%) Microsoft Excel
3 22 (1.55%) Microsoft PowerPoint
4 3 (0.21%) Photoshop
5 2 (0.14%) Siemens NX
6 1 (0.071%) Revit
6 1 (0.071%) Windchill
Business Applications
1 17 (1.20%) iTrent
2 15 (1.06%) Dynamics CRM
2 15 (1.06%) NetSuite
3 14 (0.99%) Oracle Retail
4 13 (0.92%) Visualfiles
5 9 (0.64%) Dynamics NAV
6 8 (0.56%) Oracle EBS
6 8 (0.56%) Oracle Financials
7 7 (0.49%) Dynamics AX
7 7 (0.49%) Fidessa
7 7 (0.49%) Infor M3
8 6 (0.42%) NEC Housing
9 5 (0.35%) Elite 3E
9 5 (0.35%) SAP Business One
9 5 (0.35%) Unit4 Business World
10 4 (0.28%) JDE OneWorld
10 4 (0.28%) JDE World
10 4 (0.28%) Oracle Applications
10 4 (0.28%) Oracle EBS R12
10 4 (0.28%) Shopify
Cloud Services
1 427 (30.16%) Microsoft 365
2 208 (14.69%) Azure
3 140 (9.89%) Entra ID
4 80 (5.65%) SaaS
5 66 (4.66%) Power Platform
6 61 (4.31%) OneDrive
7 58 (4.10%) Dynamics 365
8 21 (1.48%) PowerApps
9 18 (1.27%) Power Automate
10 16 (1.13%) Google Workspace
11 15 (1.06%) Microsoft Copilot
12 12 (0.85%) AWS
13 11 (0.78%) Azure DevOps
14 9 (0.64%) Mimecast
15 6 (0.42%) GitHub
15 6 (0.42%) Slack
16 5 (0.35%) BigCommerce
16 5 (0.35%) GCP
17 4 (0.28%) OCI
18 3 (0.21%) ChatGPT
Communications & Networking
1 90 (6.36%) DNS
2 82 (5.79%) DHCP
3 63 (4.45%) TCP/IP
4 52 (3.67%) VPN
5 51 (3.60%) Firewall
5 51 (3.60%) WAN
6 48 (3.39%) Wi-Fi
7 38 (2.68%) LAN
8 25 (1.77%) Unified Communications
9 22 (1.55%) VLAN
10 21 (1.48%) VoIP
11 13 (0.92%) WebEx
11 13 (0.92%) Wireless
12 12 (0.85%) SD-WAN
13 11 (0.78%) Broadband
13 11 (0.78%) Skype
14 10 (0.71%) 4G
14 10 (0.71%) FIX Connectivity
15 6 (0.42%) Network Security
15 6 (0.42%) Structured Cabling
Database & Business Intelligence
1 64 (4.52%) SQL Server
2 44 (3.11%) Power BI
3 23 (1.62%) Crystal Reports
4 7 (0.49%) Relational Database
5 6 (0.42%) SQL Server Reporting Services
6 5 (0.35%) MySQL
6 5 (0.35%) SQL Server Integration Services
7 4 (0.28%) Oracle Database
7 4 (0.28%) Oracle Reports
8 3 (0.21%) BusinessObjects
8 3 (0.21%) Data Warehouse
8 3 (0.21%) Power Query
8 3 (0.21%) Qlik Sense
8 3 (0.21%) Tableau
9 1 (0.071%) PostgreSQL
9 1 (0.071%) SQL Server Analysis Services
Development Applications
1 55 (3.88%) JIRA
2 4 (0.28%) Eclipse
2 4 (0.28%) Git
2 4 (0.28%) Oracle Forms
2 4 (0.28%) Toad
3 1 (0.071%) Hudson
General
1 537 (37.92%) Social Skills
2 218 (15.40%) Analytical Skills
3 199 (14.05%) Finance
4 90 (6.36%) Law
5 88 (6.21%) Organisational Skills
6 75 (5.30%) Manufacturing
7 70 (4.94%) Legal
8 67 (4.73%) Retail
9 47 (3.32%) Presentation Skills
10 37 (2.61%) Documentation Skills
11 35 (2.47%) Banking
12 21 (1.48%) Public Sector
13 18 (1.27%) Advertising
14 14 (0.99%) Automotive
15 11 (0.78%) Front Office
15 11 (0.78%) Inclusion and Diversity
16 9 (0.64%) Investment Banking
16 9 (0.64%) Legal Technology
16 9 (0.64%) Local Government
17 7 (0.49%) International Banking
Libraries, Frameworks & Software Standards
1 30 (2.12%) XML
2 22 (1.55%) .NET
2 22 (1.55%) HTML
3 21 (1.48%) FIX Protocol
4 19 (1.34%) CSS
4 19 (1.34%) Web Services
5 15 (1.06%) REST
6 12 (0.85%) .NET Framework
6 12 (0.85%) SOAP
7 9 (0.64%) JSON
8 6 (0.42%) EDI
9 4 (0.28%) Oracle Fusion
9 4 (0.28%) WSDL
9 4 (0.28%) XSD
9 4 (0.28%) XSLT
10 3 (0.21%) Elastic Stack
10 3 (0.21%) Kafka
10 3 (0.21%) Middleware
11 2 (0.14%) ASP.NET Web Forms
11 2 (0.14%) WinForms
Miscellaneous
1 79 (5.58%) Onboarding
2 64 (4.52%) Driving Licence
3 47 (3.32%) Management Information System
4 34 (2.40%) Self-Motivation
5 30 (2.12%) Video Conferencing
6 20 (1.41%) Analytical Mindset
7 18 (1.27%) Client/Server
8 14 (0.99%) Enterprise Software
8 14 (0.99%) FMCG
9 12 (0.85%) iPhone
10 10 (0.71%) CMDB
10 10 (0.71%) iPad
11 9 (0.64%) Fixed Income
11 9 (0.64%) Hybrid Cloud
12 8 (0.56%) Data Structures
13 7 (0.49%) Equities
14 6 (0.42%) Data Centre
14 6 (0.42%) Hedge funds
14 6 (0.42%) Linux Command Line
14 6 (0.42%) NHS
Operating Systems
1 432 (30.51%) Windows
2 132 (9.32%) Windows Server
3 77 (5.44%) Windows 10
4 51 (3.60%) Linux
5 27 (1.91%) Mac OS
6 24 (1.69%) Android
7 22 (1.55%) Apple iOS
8 16 (1.13%) Unix
8 16 (1.13%) Windows Server 2019
9 6 (0.42%) CentOS
9 6 (0.42%) Rocky
9 6 (0.42%) Ubuntu
10 5 (0.35%) Solaris
11 4 (0.28%) Windows Server 2016
Processes & Methodologies
1 458 (32.34%) Problem-Solving
2 290 (20.48%) ITIL
3 272 (19.21%) Customer Service
4 252 (17.80%) Continuous Improvement
5 202 (14.27%) ITSM
6 179 (12.64%) Service Management
7 142 (10.03%) ERP
8 113 (7.98%) Change Management
8 113 (7.98%) Project Delivery
9 96 (6.78%) Root Cause Analysis
10 89 (6.29%) Stakeholder Engagement
11 85 (6.00%) User Experience
12 84 (5.93%) Service Delivery
13 83 (5.86%) Collaborative Working
14 72 (5.08%) Problem Management
14 72 (5.08%) Process Improvement
15 71 (5.01%) Incident Management
16 68 (4.80%) Logistics
17 66 (4.66%) Release Management
18 60 (4.24%) Cybersecurity
Programming Languages
1 249 (17.58%) SQL
2 69 (4.87%) PowerShell
3 32 (2.26%) C#
4 31 (2.19%) JavaScript
5 18 (1.27%) Python
6 11 (0.78%) Bash
6 11 (0.78%) Java
7 9 (0.64%) C++
7 9 (0.64%) Ruby
8 8 (0.56%) PL/SQL
9 6 (0.42%) T-SQL
10 5 (0.35%) Perl
11 4 (0.28%) PHP
11 4 (0.28%) VB
11 4 (0.28%) XPath
12 3 (0.21%) VBA
13 2 (0.14%) Google Apps Script
13 2 (0.14%) Tcl
14 1 (0.071%) R
14 1 (0.071%) VB.NET
Qualifications
1 143 (10.10%) Degree
2 60 (4.24%) A+ Certification
3 40 (2.82%) Security Cleared
4 37 (2.61%) Microsoft Certification
5 22 (1.55%) Computer Science Degree
6 18 (1.27%) SC Cleared
7 14 (0.99%) Network+ Certification
8 11 (0.78%) BPSS Clearance
9 10 (0.71%) ITIL Certification
10 9 (0.64%) ITIL Foundation Certificate
11 8 (0.56%) DBS Check
11 8 (0.56%) Microsoft Certified Professional
12 7 (0.49%) CCNA
12 7 (0.49%) Cisco Certification
13 6 (0.42%) AAT
13 6 (0.42%) MBCS
14 4 (0.28%) MCSA
14 4 (0.28%) MCSE
15 3 (0.21%) Azure Certification
Quality Assurance & Compliance
1 49 (3.46%) SLA
2 23 (1.62%) ISO/IEC 27001
3 14 (0.99%) Data Quality
4 12 (0.85%) Cyber Essentials
5 9 (0.64%) GDPR
6 8 (0.56%) QA
7 4 (0.28%) Accessibility
8 2 (0.14%) PCI DSS
9 1 (0.071%) Cyber Essentials PLUS
9 1 (0.071%) PMO
System Software
1 297 (20.97%) Active Directory
2 36 (2.54%) Hyper-V
3 33 (2.33%) VMware Infrastructure
4 11 (0.78%) Firmware
5 10 (0.71%) Virtual Desktop
6 3 (0.21%) Microsoft Virtual Server
6 3 (0.21%) Virtual Machines
6 3 (0.21%) Virtual Servers
7 2 (0.14%) vSphere
7 2 (0.14%) XenApp
8 1 (0.071%) BitLocker
Systems Management
1 103 (7.27%) Microsoft Intune
2 12 (0.85%) Systems Management Server (SMS)
3 11 (0.78%) SCCM
4 7 (0.49%) Jamf Pro
5 6 (0.42%) Kibana
6 2 (0.14%) FortiGate
6 2 (0.14%) Grafana
7 1 (0.071%) Autotask
7 1 (0.071%) Cisco CUCM
7 1 (0.071%) Failover Clustering
7 1 (0.071%) Microsoft Clustering
Vendors
1 498 (35.17%) Microsoft
2 73 (5.16%) ServiceNow
3 55 (3.88%) Oracle
4 44 (3.11%) VMware
5 39 (2.75%) SAP
6 31 (2.19%) Cisco
7 19 (1.34%) IFS
7 19 (1.34%) iManage
8 17 (1.20%) Apple
8 17 (1.20%) Citrix
9 16 (1.13%) Google
10 15 (1.06%) Salesforce
11 14 (0.99%) Sage
12 13 (0.92%) Epicor
13 12 (0.85%) IBM
13 12 (0.85%) Meraki
14 11 (0.78%) Polycom
15 10 (0.71%) IBM Sterling
15 10 (0.71%) Starlink
16 9 (0.64%) FIS