Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,500 per year, according to job vacancies posted during the 6 months leading to 26 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
26 Mar 2026
Same period 2025 Same period 2024
Rank 146 182 178
Rank change year-on-year +36 -4 +86
Permanent jobs requiring a Support Analyst 1,134 707 1,488
As % of all permanent jobs in the UK 1.47% 1.73% 1.69%
As % of the Job Titles category 1.59% 1.92% 1.79%
Number of salaries quoted 845 583 1,200
10th Percentile £26,250 £24,500 £24,975
25th Percentile £30,000 £29,750 £28,250
Median annual salary (50th Percentile) £34,500 £39,000 £36,500
Median % change year-on-year -11.54% +6.85% +10.61%
75th Percentile £43,750 £51,500 £47,500
90th Percentile £53,250 £67,500 £60,000
UK excluding London median annual salary £32,750 £32,500 £32,500
% change year-on-year +0.77% - +6.56%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 71,222 36,907 83,204
% of permanent jobs with a recognized job title 92.08% 90.09% 94.59%
Number of salaries quoted 45,433 22,994 62,996
10th Percentile £30,000 £31,250 £28,500
25th Percentile £40,000 £43,000 £38,750
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.33%
75th Percentile £75,000 £79,648 £72,500
90th Percentile £95,000 £100,000 £91,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 26 March 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 26 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +37 1,025 £34,500 -13.75% 118
UK excluding London +66 852 £32,750 +0.77% 118
South East +85 278 £33,000 -9.59% 47
London -10 252 £42,500 -15.00% 26
Work from Home +23 241 £35,000 -17.65% 39
Midlands +37 167 £33,500 +21.82% 21
North of England -35 158 £34,000 +13.33% 15
West Midlands +55 104 £35,000 +4.48% 14
South West +20 99 £32,500 +4.00% 16
Yorkshire -28 88 £31,000 +7.83% 4
East of England 0 70 £30,000 -7.69% 13
Scotland +23 67 £30,000 -21.05% 10
East Midlands -7 63 £28,750 +27.78% 7
North West -22 61 £35,000 +7.69% 9
Northern Ireland - 11 £32,000 - 1
North East -30 9 £47,500 +61.02% 2
Wales -23 2 £42,000 -4.69%

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 26 March 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 399 (35.19%) Microsoft
2 352 (31.04%) Windows
3 322 (28.40%) Problem-Solving
4 282 (24.87%) Microsoft 365
5 238 (20.99%) Customer Service
6 233 (20.55%) Active Directory
7 229 (20.19%) SQL
8 224 (19.75%) ITIL
9 208 (18.34%) Azure
10 160 (14.11%) Degree
11 143 (12.61%) ERP
12 135 (11.90%) Continuous Improvement
13 131 (11.55%) Microsoft Office
14 121 (10.67%) ITSM
15 111 (9.79%) Entra ID
16 96 (8.47%) Power Platform
16 96 (8.47%) Windows 10
17 90 (7.94%) Business Intelligence
17 90 (7.94%) Process Improvement
18 87 (7.67%) Microsoft Intune
19 85 (7.50%) SharePoint
20 80 (7.05%) Microsoft Excel
21 79 (6.97%) JIRA
21 79 (6.97%) Microsoft Exchange
21 79 (6.97%) SQL Server
22 78 (6.88%) Change Management
23 77 (6.79%) Service Management
24 75 (6.61%) Power BI
24 75 (6.61%) Windows Server
25 73 (6.44%) SLA

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 85 (7.50%) SharePoint
2 79 (6.97%) Microsoft Exchange
3 14 (1.23%) Confluence
4 10 (0.88%) IIS
5 6 (0.53%) Skype for Business
6 5 (0.44%) CMS
7 4 (0.35%) WebSphere
7 4 (0.35%) WebSphere Application Server
8 2 (0.18%) Tomcat
9 1 (0.088%) Appian
9 1 (0.088%) Exchange Server 2013
9 1 (0.088%) Moodle
9 1 (0.088%) Umbraco
Applications
1 131 (11.55%) Microsoft Office
2 80 (7.05%) Microsoft Excel
3 32 (2.82%) Microsoft PowerPoint
4 13 (1.15%) MS Visio
5 8 (0.71%) Spreadsheet
6 1 (0.088%) Acrobat
6 1 (0.088%) AutoCAD
6 1 (0.088%) Photoshop
Business Applications
1 28 (2.47%) Dynamics CRM
2 16 (1.41%) Endur
3 15 (1.32%) NEC Housing
4 12 (1.06%) Dynamics AX
5 11 (0.97%) Unit4 Business World
6 10 (0.88%) NetSuite
7 9 (0.79%) Dynamics NAV
7 9 (0.79%) Magento
7 9 (0.79%) Shopify
7 9 (0.79%) Visualfiles
8 7 (0.62%) SAP S/4HANA
9 6 (0.53%) Elite 3E
9 6 (0.53%) Fidessa
9 6 (0.53%) SAP HR
9 6 (0.53%) SAP Payroll
10 5 (0.44%) SAP ERP
11 4 (0.35%) Dynamics GP
11 4 (0.35%) Exchequer
11 4 (0.35%) Primavera
12 3 (0.26%) SAP Business ByDesign
Cloud Services
1 282 (24.87%) Microsoft 365
2 208 (18.34%) Azure
3 111 (9.79%) Entra ID
4 96 (8.47%) Power Platform
5 54 (4.76%) Dynamics 365
6 52 (4.59%) SaaS
7 35 (3.09%) OneDrive
8 28 (2.47%) AWS
9 22 (1.94%) Power Automate
10 17 (1.50%) Azure DevOps
11 13 (1.15%) Google Workspace
12 12 (1.06%) dbt
13 11 (0.97%) Boomi
13 11 (0.97%) iPaaS
13 11 (0.97%) Workato
14 10 (0.88%) PowerApps
15 9 (0.79%) ClickUp
15 9 (0.79%) PaaS
16 8 (0.71%) IaaS
17 6 (0.53%) OCI
Communications & Networking
1 69 (6.08%) DNS
2 67 (5.91%) DHCP
3 60 (5.29%) VPN
4 50 (4.41%) Firewall
5 37 (3.26%) TCP/IP
6 23 (2.03%) Remote Desktop
7 19 (1.68%) WAN
8 18 (1.59%) Wi-Fi
9 17 (1.50%) Broadband
10 16 (1.41%) LAN
11 15 (1.32%) Wireless
12 13 (1.15%) VLAN
13 12 (1.06%) VoIP
13 12 (1.06%) WinSCP
14 10 (0.88%) WebEx
15 9 (0.79%) 4G
15 9 (0.79%) Unified Communications
16 7 (0.62%) MPLS
17 6 (0.53%) SD-WAN
17 6 (0.53%) Skype
Database & Business Intelligence
1 79 (6.97%) SQL Server
2 75 (6.61%) Power BI
3 27 (2.38%) Relational Database
4 16 (1.41%) SQL Server Integration Services
5 15 (1.32%) Metabase
5 15 (1.32%) Oracle Reports
6 13 (1.15%) SQL Server Reporting Services
7 12 (1.06%) Data Warehouse
8 8 (0.71%) PostgreSQL
9 5 (0.44%) SAP BW
10 4 (0.35%) DB2
11 3 (0.26%) Azure SQL Database
11 3 (0.26%) BusinessObjects
11 3 (0.26%) Crystal Reports
11 3 (0.26%) Power Query
12 1 (0.088%) MySQL
12 1 (0.088%) Oracle Database
Development Applications
1 79 (6.97%) JIRA
2 20 (1.76%) Git
3 15 (1.32%) Visual Studio
4 5 (0.44%) Bitbucket
5 4 (0.35%) LabVIEW
6 2 (0.18%) Rational Rhapsody
7 1 (0.088%) SQL Server Management Studio (SSMS)
General
1 409 (36.07%) Social Skills
2 200 (17.64%) Finance
3 171 (15.08%) Analytical Skills
4 73 (6.44%) Law
5 69 (6.08%) Organisational Skills
6 68 (6.00%) Legal
6 68 (6.00%) Retail
7 65 (5.73%) Manufacturing
8 48 (4.23%) Telecoms
9 33 (2.91%) Documentation Skills
10 21 (1.85%) Advertising
11 17 (1.50%) Banking
11 17 (1.50%) Marketing
12 14 (1.23%) Automotive
13 13 (1.15%) Billing
14 12 (1.06%) Back Office
15 9 (0.79%) Financial Institution
16 7 (0.62%) Inclusion and Diversity
17 6 (0.53%) Agriculture
18 5 (0.44%) Publishing
Libraries, Frameworks & Software Standards
1 29 (2.56%) .NET
2 15 (1.32%) Web Services
3 14 (1.23%) Middleware
4 9 (0.79%) EDI
4 9 (0.79%) FIX Protocol
5 8 (0.71%) REST
5 8 (0.71%) SOAP
6 4 (0.35%) CSS
6 4 (0.35%) HTML
6 4 (0.35%) Oracle Fusion
6 4 (0.35%) Software Packaging
7 1 (0.088%) 802.1X
7 1 (0.088%) Elastic Stack
7 1 (0.088%) JSON
7 1 (0.088%) MFC
7 1 (0.088%) SAP CAF
7 1 (0.088%) XML
Miscellaneous
1 97 (8.55%) Onboarding
2 77 (6.79%) Driving Licence
3 50 (4.41%) Management Information System
4 43 (3.79%) Video Conferencing
5 27 (2.38%) Enterprise Software
6 20 (1.76%) Self-Motivation
7 19 (1.68%) NHS
8 16 (1.41%) Analytical Mindset
9 15 (1.32%) Product Ownership
9 15 (1.32%) Renewable Energy
10 11 (0.97%) Client/Server
10 11 (0.97%) Low-Code
11 9 (0.79%) EPoS
12 8 (0.71%) iPhone
12 8 (0.71%) Mobile App
13 7 (0.62%) IoT
14 6 (0.53%) Data Protection Act
14 6 (0.53%) Reference Data
15 5 (0.44%) Housing Association
16 4 (0.35%) Legacy Applications
Operating Systems
1 352 (31.04%) Windows
2 96 (8.47%) Windows 10
3 75 (6.61%) Windows Server
4 43 (3.79%) Linux
5 33 (2.91%) Android
6 32 (2.82%) Mac OS
7 30 (2.65%) Apple iOS
8 11 (0.97%) Unix
9 8 (0.71%) Windows Server 2016
10 6 (0.53%) Windows Server 2012
11 4 (0.35%) Windows Server 2019
12 3 (0.26%) Solaris
12 3 (0.26%) Ubuntu
12 3 (0.26%) Windows Server 2008
13 2 (0.18%) Windows 7
14 1 (0.088%) AIX
14 1 (0.088%) Windows Server 2003
Processes & Methodologies
1 322 (28.40%) Problem-Solving
2 238 (20.99%) Customer Service
3 224 (19.75%) ITIL
4 143 (12.61%) ERP
5 135 (11.90%) Continuous Improvement
6 121 (10.67%) ITSM
7 90 (7.94%) Business Intelligence
7 90 (7.94%) Process Improvement
8 78 (6.88%) Change Management
9 77 (6.79%) Service Management
10 62 (5.47%) CRM
11 56 (4.94%) Cybersecurity
12 44 (3.88%) Mentoring
13 40 (3.53%) Data Management
14 38 (3.35%) Data Analysis
15 37 (3.26%) Service Delivery
16 36 (3.17%) Computer Science
16 36 (3.17%) Migration
16 36 (3.17%) Root Cause Analysis
17 35 (3.09%) User Experience
Programming Languages
1 229 (20.19%) SQL
2 35 (3.09%) PowerShell
3 32 (2.82%) T-SQL
4 31 (2.73%) Python
5 26 (2.29%) C#
6 15 (1.32%) Java
7 14 (1.23%) VB.NET
8 5 (0.44%) ABAP
8 5 (0.44%) Data Analysis Expressions
8 5 (0.44%) Kusto Query Language
8 5 (0.44%) VBA
9 4 (0.35%) Delphi
9 4 (0.35%) JavaScript
9 4 (0.35%) Pascal
9 4 (0.35%) PHP
9 4 (0.35%) PL/SQL
10 3 (0.26%) Apex Code
10 3 (0.26%) Bash
11 2 (0.18%) VB
12 1 (0.088%) R
Qualifications
1 160 (14.11%) Degree
2 37 (3.26%) Security Cleared
3 36 (3.17%) Microsoft Certification
4 35 (3.09%) A+ Certification
5 21 (1.85%) Microsoft Certified Professional
6 19 (1.68%) SC Cleared
7 18 (1.59%) HND
8 17 (1.50%) Computer Science Degree
9 15 (1.32%) HNC
10 12 (1.06%) ITIL Foundation Certificate
11 9 (0.79%) DBS Check
12 8 (0.71%) DV Cleared
12 8 (0.71%) ITIL Certification
12 8 (0.71%) Network+ Certification
13 7 (0.62%) CCNA
13 7 (0.62%) Cisco Certification
14 6 (0.53%) MCSA
15 5 (0.44%) MCSE
15 5 (0.44%) SAP Certification
16 4 (0.35%) Master's Degree
Quality Assurance & Compliance
1 73 (6.44%) SLA
2 24 (2.12%) QA
3 16 (1.41%) Accessibility
4 11 (0.97%) Cyber Essentials
5 10 (0.88%) ISO/IEC 27001
6 9 (0.79%) GDPR
7 6 (0.53%) Cyber Essentials PLUS
7 6 (0.53%) Data Quality
8 4 (0.35%) Actionable Recommendations
9 1 (0.088%) DICOM
9 1 (0.088%) PCI DSS
System Software
1 233 (20.55%) Active Directory
2 25 (2.20%) VMware Infrastructure
3 13 (1.15%) Hyper-V
4 7 (0.62%) Virtual Desktop
5 5 (0.44%) BitLocker
5 5 (0.44%) XenApp
6 4 (0.35%) Virtual Machines
7 3 (0.26%) Docker
8 1 (0.088%) vSphere
Systems Management
1 87 (7.67%) Microsoft Intune
2 22 (1.94%) SCCM
3 7 (0.62%) Grafana
3 7 (0.62%) Single Sign-On
4 5 (0.44%) Control-M
4 5 (0.44%) Kubernetes
4 5 (0.44%) Prometheus
5 4 (0.35%) Jamf Pro
6 1 (0.088%) AirWatch
6 1 (0.088%) EMC NetWorker
6 1 (0.088%) Symantec Endpoint Protection
6 1 (0.088%) Terraform
Vendors
1 399 (35.19%) Microsoft
2 47 (4.14%) ServiceNow
3 31 (2.73%) Oracle
4 30 (2.65%) VMware
5 24 (2.12%) SAP
6 20 (1.76%) Adobe
7 18 (1.59%) Cisco
8 16 (1.41%) Apple
8 16 (1.41%) Google
9 15 (1.32%) Freshdesk
10 13 (1.15%) iManage
11 12 (1.06%) Nintex
11 12 (1.06%) Salesforce
12 11 (0.97%) CheckPoint
12 11 (0.97%) ConnectWise
12 11 (0.97%) HubSpot
12 11 (0.97%) Northgate
12 11 (0.97%) Palo Alto
13 10 (0.88%) Sage
14 9 (0.79%) Starlink