Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 19 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
19 Jul 2026
Same period 2025 Same period 2024
Rank 157 128 195
Rank change year-on-year -29 +67 +31
Permanent jobs requiring a Support Analyst 1,305 1,157 1,322
As % of all permanent jobs in the UK 1.31% 2.35% 1.36%
As % of the Job Titles category 1.39% 2.61% 1.43%
Number of salaries quoted 1,059 983 993
10th Percentile £26,250 £25,438 £24,000
25th Percentile £30,000 £28,125 £27,750
Median annual salary (50th Percentile) £35,000 £35,000 £35,000
75th Percentile £42,500 £46,250 £46,250
90th Percentile £48,750 £57,500 £58,750
UK excluding London median annual salary £32,500 £32,500 £31,625
% change year-on-year - +2.77% +2.02%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,983 44,278 92,243
% of permanent jobs with a recognized job title 94.25% 89.92% 94.77%
Number of salaries quoted 64,514 26,221 65,394
10th Percentile £30,000 £28,750 £29,250
25th Percentile £40,000 £37,500 £39,596
Median annual salary (50th Percentile) £55,000 £55,000 £53,000
Median % change year-on-year - +3.77% -11.67%
75th Percentile £75,000 £75,000 £70,250
90th Percentile £95,000 £96,250 £90,000
UK excluding London median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -5.66%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 19 July 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 19 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -25 1,179 £35,000 - 98
UK excluding London +15 1,062 £32,500 - 82
South East +36 305 £33,500 -4.29% 27
Work from Home +12 287 £37,750 +7.86% 32
North of England -9 234 £35,000 +20.69% 23
London -69 218 £42,500 -10.53% 25
Midlands -29 165 £35,000 +12.90% 15
South West -30 143 £32,500 +0.14% 10
Yorkshire -18 117 £35,000 +22.81% 3
North West +21 115 £37,500 +14.07% 18
East of England -9 114 £30,000 +1.69% 12
East Midlands -14 90 £35,000 +18.64% 8
Scotland +78 83 £30,000 -30.64% 2
West Midlands -38 75 £37,500 +11.94% 7
Wales -51 16 £35,000 +16.67%
Northern Ireland -60 2 £32,000 -36.00%
North East -68 2 £36,750 +8.09% 2

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 19 July 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 462 (35.40%) Microsoft
2 411 (31.49%) Windows
3 391 (29.96%) Microsoft 365
4 320 (24.52%) Problem-Solving
5 276 (21.15%) Active Directory
6 269 (20.61%) SQL
7 228 (17.47%) Azure
8 195 (14.94%) ITIL
9 186 (14.25%) Continuous Improvement
10 183 (14.02%) Customer Service
11 158 (12.11%) ERP
12 127 (9.73%) Microsoft Office
13 125 (9.58%) ITSM
13 125 (9.58%) Windows Server
14 121 (9.27%) Entra ID
15 114 (8.74%) SharePoint
16 111 (8.51%) Degree
17 95 (7.28%) Service Management
18 89 (6.82%) Process Improvement
19 88 (6.74%) Windows 10
20 84 (6.44%) Microsoft Intune
21 83 (6.36%) Business Intelligence
21 83 (6.36%) Microsoft Exchange
21 83 (6.36%) Power Platform
22 81 (6.21%) SQL Server
23 66 (5.06%) Microsoft Excel
24 64 (4.90%) Incident Management
25 63 (4.83%) Change Management
26 62 (4.75%) DNS
26 62 (4.75%) OneDrive

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 114 (8.74%) SharePoint
2 83 (6.36%) Microsoft Exchange
3 28 (2.15%) IIS
4 11 (0.84%) Skype for Business
5 10 (0.77%) Confluence
6 5 (0.38%) CMS
7 3 (0.23%) SAS
8 2 (0.15%) Tomcat
9 1 (0.077%) WebSphere
9 1 (0.077%) WebSphere Application Server
Applications
1 127 (9.73%) Microsoft Office
2 66 (5.06%) Microsoft Excel
3 19 (1.46%) Microsoft PowerPoint
4 5 (0.38%) MS Visio
5 3 (0.23%) Photoshop
6 2 (0.15%) Siemens NX
7 1 (0.077%) Revit
Business Applications
1 19 (1.46%) Dynamics CRM
2 16 (1.23%) Unit4 Business World
3 14 (1.07%) Oracle Retail
4 13 (1.00%) Visualfiles
5 12 (0.92%) Dynamics NAV
6 11 (0.84%) NetSuite
7 10 (0.77%) Dynamics AX
7 10 (0.77%) Elite 3E
7 10 (0.77%) Oracle Financials
8 8 (0.61%) Oracle EBS
9 7 (0.54%) NEC Housing
10 6 (0.46%) Oracle Assets
10 6 (0.46%) Oracle Receivables
11 5 (0.38%) Endur
11 5 (0.38%) Magento
11 5 (0.38%) SAP Business One
11 5 (0.38%) SAP ERP
11 5 (0.38%) Shopify
12 4 (0.31%) Oracle Applications
12 4 (0.31%) Primavera
Cloud Services
1 391 (29.96%) Microsoft 365
2 228 (17.47%) Azure
3 121 (9.27%) Entra ID
4 83 (6.36%) Power Platform
5 62 (4.75%) OneDrive
5 62 (4.75%) SaaS
6 55 (4.21%) Dynamics 365
7 24 (1.84%) Power Automate
8 21 (1.61%) AWS
8 21 (1.61%) PowerApps
9 15 (1.15%) Microsoft Copilot
10 12 (0.92%) Azure DevOps
11 11 (0.84%) Boomi
11 11 (0.84%) IaaS
11 11 (0.84%) iPaaS
11 11 (0.84%) PaaS
11 11 (0.84%) Workato
12 10 (0.77%) ClickUp
13 8 (0.61%) GCP
14 7 (0.54%) Mimecast
Communications & Networking
1 62 (4.75%) DNS
2 57 (4.37%) VPN
3 56 (4.29%) DHCP
4 47 (3.60%) Firewall
5 42 (3.22%) WAN
6 39 (2.99%) TCP/IP
7 31 (2.38%) Wi-Fi
8 27 (2.07%) Broadband
8 27 (2.07%) LAN
8 27 (2.07%) VoIP
9 20 (1.53%) Unified Communications
10 19 (1.46%) VLAN
11 18 (1.38%) 4G
12 15 (1.15%) WebEx
13 11 (0.84%) Skype
14 10 (0.77%) SD-WAN
15 7 (0.54%) Network Security
15 7 (0.54%) Wireless
16 6 (0.46%) MPLS
16 6 (0.46%) Structured Cabling
Database & Business Intelligence
1 81 (6.21%) SQL Server
2 62 (4.75%) Power BI
3 27 (2.07%) Crystal Reports
4 16 (1.23%) Relational Database
5 14 (1.07%) SQL Server Reporting Services
6 12 (0.92%) SQL Server Integration Services
7 9 (0.69%) Data Warehouse
8 8 (0.61%) Metabase
8 8 (0.61%) PostgreSQL
9 7 (0.54%) BusinessObjects
9 7 (0.54%) Power Query
10 5 (0.38%) MySQL
10 5 (0.38%) SAP BW
11 4 (0.31%) Db2
11 4 (0.31%) Oracle Reports
12 3 (0.23%) Oracle Database
13 2 (0.15%) Azure SQL Database
13 2 (0.15%) Qlik Sense
13 2 (0.15%) Tableau
14 1 (0.077%) SQL Server Analysis Services
Development Applications
1 57 (4.37%) JIRA
2 8 (0.61%) Visual Studio
3 6 (0.46%) Git
4 4 (0.31%) Eclipse
4 4 (0.31%) Oracle Forms
4 4 (0.31%) Toad
5 2 (0.15%) Rational Rhapsody
6 1 (0.077%) SQL Server Management Studio (SSMS)
General
1 397 (30.42%) Social Skills
2 215 (16.48%) Finance
3 144 (11.03%) Analytical Skills
4 90 (6.90%) Manufacturing
5 81 (6.21%) Legal
6 71 (5.44%) Law
7 65 (4.98%) Retail
8 62 (4.75%) Organisational Skills
9 51 (3.91%) Documentation Skills
10 28 (2.15%) Banking
11 22 (1.69%) Advertising
12 18 (1.38%) Telecoms
13 16 (1.23%) Public Sector
14 10 (0.77%) Automotive
14 10 (0.77%) Inclusion and Diversity
14 10 (0.77%) Legal Technology
15 9 (0.69%) Financial Institution
15 9 (0.69%) Front Office
15 9 (0.69%) General Ledger
15 9 (0.69%) Local Government
Libraries, Frameworks & Software Standards
1 30 (2.30%) .NET
2 28 (2.15%) Web Services
3 23 (1.76%) XML
4 19 (1.46%) HTML
5 18 (1.38%) CSS
6 13 (1.00%) Middleware
7 12 (0.92%) REST
8 10 (0.77%) .NET Framework
9 9 (0.69%) FIX Protocol
9 9 (0.69%) SOAP
10 4 (0.31%) EDI
10 4 (0.31%) Elastic Stack
10 4 (0.31%) JSON
11 3 (0.23%) Kafka
12 2 (0.15%) 802.1X
13 1 (0.077%) SAP CAF
13 1 (0.077%) XSL
Miscellaneous
1 73 (5.59%) Onboarding
2 61 (4.67%) Driving Licence
3 33 (2.53%) Video Conferencing
4 31 (2.38%) Self-Motivation
5 29 (2.22%) Management Information System
6 26 (1.99%) Analytical Mindset
7 22 (1.69%) Client/Server
8 14 (1.07%) NHS
9 11 (0.84%) Hybrid Cloud
10 10 (0.77%) Low-Code
11 9 (0.69%) Data Structures
12 8 (0.61%) Enterprise Software
12 8 (0.61%) Housing Association
13 7 (0.54%) Fixed Income
14 6 (0.46%) Data Centre
14 6 (0.46%) Manufacturing Execution System
14 6 (0.46%) Operational Technology
14 6 (0.46%) Product Ownership
14 6 (0.46%) Renewable Energy
15 5 (0.38%) Legacy Systems
Operating Systems
1 411 (31.49%) Windows
2 125 (9.58%) Windows Server
3 88 (6.74%) Windows 10
4 41 (3.14%) Linux
5 40 (3.07%) Android
6 30 (2.30%) Mac OS
7 17 (1.30%) Windows Server 2019
8 15 (1.15%) Apple iOS
9 4 (0.31%) Unix
9 4 (0.31%) Windows Server 2012
10 1 (0.077%) Windows 7
10 1 (0.077%) Windows Server 2008
Processes & Methodologies
1 320 (24.52%) Problem-Solving
2 195 (14.94%) ITIL
3 186 (14.25%) Continuous Improvement
4 183 (14.02%) Customer Service
5 158 (12.11%) ERP
6 125 (9.58%) ITSM
7 95 (7.28%) Service Management
8 89 (6.82%) Process Improvement
9 83 (6.36%) Business Intelligence
10 64 (4.90%) Incident Management
11 63 (4.83%) Change Management
12 60 (4.60%) Service Delivery
13 52 (3.98%) CRM
14 48 (3.68%) Cybersecurity
14 48 (3.68%) Root Cause Analysis
14 48 (3.68%) Stakeholder Engagement
15 41 (3.14%) Project Delivery
16 40 (3.07%) Data Management
17 39 (2.99%) Workflow
18 38 (2.91%) Data Analysis
Programming Languages
1 269 (20.61%) SQL
2 47 (3.60%) PowerShell
3 33 (2.53%) C#
4 24 (1.84%) JavaScript
5 14 (1.07%) T-SQL
6 12 (0.92%) PL/SQL
6 12 (0.92%) Python
7 9 (0.69%) Java
8 7 (0.54%) C++
8 7 (0.54%) PHP
9 5 (0.38%) ABAP
9 5 (0.38%) VB.NET
10 4 (0.31%) Delphi
10 4 (0.31%) Pascal
11 3 (0.23%) VBA
12 2 (0.15%) Tcl
13 1 (0.077%) R
13 1 (0.077%) VB
Qualifications
1 111 (8.51%) Degree
2 46 (3.52%) Security Cleared
3 43 (3.30%) A+ Certification
4 35 (2.68%) Microsoft Certification
5 23 (1.76%) SC Cleared
6 13 (1.00%) Microsoft Certified Professional
7 9 (0.69%) ITIL Foundation Certificate
8 8 (0.61%) Computer Science Degree
9 7 (0.54%) CCNA
9 7 (0.54%) Cisco Certification
10 6 (0.46%) MBCS
10 6 (0.46%) Network+ Certification
11 5 (0.38%) AAT
11 5 (0.38%) HNC
11 5 (0.38%) HND
11 5 (0.38%) SAP Certification
12 4 (0.31%) DV Cleared
13 3 (0.23%) Azure Certification
13 3 (0.23%) BPSS Clearance
13 3 (0.23%) ITIL Certification
Quality Assurance & Compliance
1 60 (4.60%) SLA
2 22 (1.69%) ISO/IEC 27001
3 18 (1.38%) Cyber Essentials
4 17 (1.30%) Data Quality
5 10 (0.77%) GDPR
6 9 (0.69%) Accessibility
7 8 (0.61%) QA
8 7 (0.54%) Cyber Essentials PLUS
9 4 (0.31%) Actionable Recommendations
10 2 (0.15%) PCI DSS
11 1 (0.077%) DICOM
11 1 (0.077%) PMO
System Software
1 276 (21.15%) Active Directory
2 26 (1.99%) Hyper-V
3 23 (1.76%) VMware Infrastructure
4 11 (0.84%) Virtual Desktop
5 7 (0.54%) Firmware
6 6 (0.46%) BitLocker
7 5 (0.38%) XenApp
8 3 (0.23%) Docker
8 3 (0.23%) Microsoft Virtual Server
8 3 (0.23%) Virtual Machines
8 3 (0.23%) Virtual Servers
9 1 (0.077%) vSphere
Systems Management
1 84 (6.44%) Microsoft Intune
2 22 (1.69%) SCCM
3 7 (0.54%) Single Sign-On
4 6 (0.46%) Kibana
4 6 (0.46%) Systems Management Server (SMS)
5 2 (0.15%) Jamf Pro
6 1 (0.077%) Autotask
6 1 (0.077%) Cisco CUCM
6 1 (0.077%) Failover Clustering
6 1 (0.077%) FortiGate
6 1 (0.077%) Grafana
6 1 (0.077%) Microsoft Clustering
6 1 (0.077%) Terraform
Vendors
1 462 (35.40%) Microsoft
2 58 (4.44%) ServiceNow
3 36 (2.76%) Oracle
4 30 (2.30%) VMware
5 28 (2.15%) iManage
6 23 (1.76%) SAP
7 22 (1.69%) Apple
8 20 (1.53%) Cisco
9 19 (1.46%) Citrix
10 18 (1.38%) Starlink
11 15 (1.15%) IFS
12 13 (1.00%) Epicor
12 13 (1.00%) Salesforce
13 12 (0.92%) Aderant
13 12 (0.92%) IBM
13 12 (0.92%) SolarWinds
14 11 (0.84%) Freshdesk
14 11 (0.84%) Intapp
14 11 (0.84%) Sage
15 10 (0.77%) IBM Sterling