Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 1 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
1 Jul 2026
Same period 2025 Same period 2024
Rank 158 142 198
Rank change year-on-year -16 +56 +39
Permanent jobs requiring a Support Analyst 1,254 1,077 1,460
As % of all permanent jobs in the UK 1.30% 2.31% 1.38%
As % of the Job Titles category 1.38% 2.58% 1.46%
Number of salaries quoted 1,005 915 1,115
10th Percentile £26,000 £25,375 £24,250
25th Percentile £30,000 £28,000 £27,625
Median annual salary (50th Percentile) £35,000 £34,000 £35,000
Median % change year-on-year +2.94% -2.86% +1.45%
75th Percentile £42,500 £46,250 £47,500
90th Percentile £48,750 £57,500 £60,000
UK excluding London median annual salary £32,500 £32,500 £31,500
% change year-on-year - +3.17% +1.61%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 90,787 41,821 99,953
% of permanent jobs with a recognized job title 94.11% 89.76% 94.72%
Number of salaries quoted 62,361 24,209 72,015
10th Percentile £30,000 £28,750 £28,500
25th Percentile £40,000 £38,500 £38,750
Median annual salary (50th Percentile) £55,000 £56,673 £52,500
Median % change year-on-year -2.95% +7.95% -12.50%
75th Percentile £75,000 £76,250 £70,000
90th Percentile £95,000 £97,500 £90,000
UK excluding London median annual salary £51,000 £50,000 £50,000
% change year-on-year +2.00% - -5.87%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 1 July 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 1 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -16 1,128 £35,000 +2.94% 141
UK excluding London +16 1,022 £32,500 - 120
South East +37 314 £32,500 -7.14% 36
Work from Home +11 261 £37,500 +7.14% 53
North of England -6 223 £35,000 +20.69% 31
London -56 205 £41,000 -13.68% 41
Midlands -23 153 £33,500 +11.67% 20
South West -26 139 £32,500 +4.00% 18
Yorkshire -18 118 £35,000 +22.81% 11
North West +21 104 £37,500 +14.07% 18
East of England -20 94 £30,000 +1.69% 17
Scotland +81 84 £30,000 -30.64% 3
West Midlands -35 81 £35,000 +6.06% 7
East Midlands -23 72 £33,500 +13.56% 13
Wales -46 13 £35,000 +35.27% 2
Northern Ireland -29 2 £32,000 -36.00%
North East -70 1 £43,500 +27.94% 3

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 1 July 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 450 (35.89%) Microsoft
2 386 (30.78%) Windows
3 369 (29.43%) Microsoft 365
4 289 (23.05%) Problem-Solving
5 267 (21.29%) Active Directory
6 253 (20.18%) SQL
7 220 (17.54%) Azure
8 187 (14.91%) ITIL
9 180 (14.35%) Customer Service
10 168 (13.40%) Continuous Improvement
11 153 (12.20%) ERP
12 129 (10.29%) Microsoft Office
13 117 (9.33%) Degree
14 111 (8.85%) ITSM
15 110 (8.77%) Windows Server
16 109 (8.69%) Entra ID
17 106 (8.45%) SharePoint
18 94 (7.50%) Process Improvement
19 91 (7.26%) Windows 10
20 88 (7.02%) Power Platform
20 88 (7.02%) Service Management
21 79 (6.30%) Business Intelligence
22 78 (6.22%) SQL Server
23 75 (5.98%) Microsoft Exchange
24 69 (5.50%) Microsoft Intune
25 68 (5.42%) SLA
26 67 (5.34%) Change Management
27 64 (5.10%) Power BI
28 63 (5.02%) DNS
28 63 (5.02%) Microsoft Excel

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 106 (8.45%) SharePoint
2 75 (5.98%) Microsoft Exchange
3 28 (2.23%) IIS
4 12 (0.96%) Confluence
5 11 (0.88%) Skype for Business
6 5 (0.40%) CMS
7 3 (0.24%) SAS
8 2 (0.16%) Tomcat
8 2 (0.16%) WebSphere
8 2 (0.16%) WebSphere Application Server
Applications
1 129 (10.29%) Microsoft Office
2 63 (5.02%) Microsoft Excel
3 21 (1.67%) Microsoft PowerPoint
4 8 (0.64%) MS Visio
5 3 (0.24%) Photoshop
6 2 (0.16%) Siemens NX
Business Applications
1 20 (1.59%) Dynamics CRM
2 16 (1.28%) Unit4 Business World
3 13 (1.04%) Oracle Retail
4 12 (0.96%) Dynamics AX
4 12 (0.96%) Dynamics NAV
4 12 (0.96%) NEC Housing
5 11 (0.88%) Visualfiles
6 10 (0.80%) Elite 3E
7 9 (0.72%) NetSuite
7 9 (0.72%) Oracle Financials
8 7 (0.56%) Oracle EBS
9 6 (0.48%) Endur
10 5 (0.40%) Magento
10 5 (0.40%) Oracle Assets
10 5 (0.40%) Oracle Receivables
10 5 (0.40%) SAP Business One
10 5 (0.40%) SAP ERP
11 4 (0.32%) Infor M3
11 4 (0.32%) JDE World
11 4 (0.32%) Shopify
Cloud Services
1 369 (29.43%) Microsoft 365
2 220 (17.54%) Azure
3 109 (8.69%) Entra ID
4 88 (7.02%) Power Platform
5 58 (4.63%) OneDrive
6 56 (4.47%) Dynamics 365
7 55 (4.39%) SaaS
8 25 (1.99%) Power Automate
9 22 (1.75%) AWS
9 22 (1.75%) PowerApps
10 15 (1.20%) Azure DevOps
11 14 (1.12%) Microsoft Copilot
12 11 (0.88%) Boomi
12 11 (0.88%) IaaS
12 11 (0.88%) iPaaS
12 11 (0.88%) PaaS
12 11 (0.88%) Workato
13 10 (0.80%) ClickUp
14 8 (0.64%) dbt
14 8 (0.64%) GCP
Communications & Networking
1 63 (5.02%) DNS
2 57 (4.55%) DHCP
2 57 (4.55%) VPN
3 44 (3.51%) Firewall
4 35 (2.79%) TCP/IP
5 34 (2.71%) WAN
6 27 (2.15%) Broadband
7 26 (2.07%) VoIP
7 26 (2.07%) Wi-Fi
8 22 (1.75%) LAN
9 20 (1.59%) Unified Communications
10 18 (1.44%) 4G
10 18 (1.44%) VLAN
11 13 (1.04%) WebEx
12 11 (0.88%) Skype
13 8 (0.64%) Wireless
14 7 (0.56%) Network Security
15 6 (0.48%) SD-WAN
15 6 (0.48%) Structured Cabling
15 6 (0.48%) WinSCP
Database & Business Intelligence
1 78 (6.22%) SQL Server
2 64 (5.10%) Power BI
3 24 (1.91%) Crystal Reports
4 18 (1.44%) Relational Database
5 14 (1.12%) SQL Server Integration Services
5 14 (1.12%) SQL Server Reporting Services
6 10 (0.80%) Metabase
7 9 (0.72%) Data Warehouse
8 8 (0.64%) PostgreSQL
9 7 (0.56%) BusinessObjects
9 7 (0.56%) Power Query
10 5 (0.40%) MySQL
10 5 (0.40%) Oracle Reports
10 5 (0.40%) SAP BW
11 4 (0.32%) Db2
12 3 (0.24%) Oracle Database
13 2 (0.16%) Azure SQL Database
14 1 (0.080%) Qlik Sense
14 1 (0.080%) SQL Server Analysis Services
14 1 (0.080%) Tableau
Development Applications
1 58 (4.63%) JIRA
2 10 (0.80%) Visual Studio
3 9 (0.72%) Git
4 4 (0.32%) Eclipse
5 3 (0.24%) Oracle Forms
5 3 (0.24%) Toad
6 2 (0.16%) Rational Rhapsody
7 1 (0.080%) LabVIEW
7 1 (0.080%) SQL Server Management Studio (SSMS)
General
1 365 (29.11%) Social Skills
2 206 (16.43%) Finance
3 130 (10.37%) Analytical Skills
4 94 (7.50%) Manufacturing
5 78 (6.22%) Legal
6 75 (5.98%) Law
7 65 (5.18%) Retail
8 60 (4.78%) Organisational Skills
9 50 (3.99%) Documentation Skills
10 24 (1.91%) Telecoms
11 22 (1.75%) Advertising
11 22 (1.75%) Banking
12 13 (1.04%) Public Sector
13 11 (0.88%) Local Government
14 10 (0.80%) Inclusion and Diversity
14 10 (0.80%) Legal Technology
15 9 (0.72%) Billing
15 9 (0.72%) Financial Institution
16 8 (0.64%) Automotive
16 8 (0.64%) Games
Libraries, Frameworks & Software Standards
1 32 (2.55%) .NET
2 24 (1.91%) Web Services
3 18 (1.44%) XML
4 14 (1.12%) CSS
4 14 (1.12%) HTML
5 13 (1.04%) Middleware
6 7 (0.56%) REST
7 6 (0.48%) .NET Framework
8 4 (0.32%) EDI
8 4 (0.32%) Elastic Stack
8 4 (0.32%) FIX Protocol
8 4 (0.32%) JSON
8 4 (0.32%) SOAP
9 3 (0.24%) Kafka
10 2 (0.16%) 802.1X
11 1 (0.080%) SAP CAF
11 1 (0.080%) XSL
Miscellaneous
1 70 (5.58%) Onboarding
2 55 (4.39%) Driving Licence
3 36 (2.87%) Video Conferencing
4 35 (2.79%) Management Information System
5 26 (2.07%) Analytical Mindset
6 22 (1.75%) Client/Server
6 22 (1.75%) Self-Motivation
7 11 (0.88%) Hybrid Cloud
7 11 (0.88%) NHS
7 11 (0.88%) Product Ownership
8 10 (0.80%) Low-Code
9 8 (0.64%) Data Structures
9 8 (0.64%) Housing Association
9 8 (0.64%) Renewable Energy
10 7 (0.56%) Enterprise Software
11 6 (0.48%) EPoS
11 6 (0.48%) Manufacturing Execution System
11 6 (0.48%) Operational Technology
12 5 (0.40%) Data Protection Act
12 5 (0.40%) Legacy Systems
Operating Systems
1 386 (30.78%) Windows
2 110 (8.77%) Windows Server
3 91 (7.26%) Windows 10
4 39 (3.11%) Android
5 29 (2.31%) Linux
6 28 (2.23%) Mac OS
7 17 (1.36%) Windows Server 2019
8 12 (0.96%) Apple iOS
9 4 (0.32%) Windows Server 2012
10 3 (0.24%) Unix
11 1 (0.080%) Windows 7
11 1 (0.080%) Windows Server 2008
Processes & Methodologies
1 289 (23.05%) Problem-Solving
2 187 (14.91%) ITIL
3 180 (14.35%) Customer Service
4 168 (13.40%) Continuous Improvement
5 153 (12.20%) ERP
6 111 (8.85%) ITSM
7 94 (7.50%) Process Improvement
8 88 (7.02%) Service Management
9 79 (6.30%) Business Intelligence
10 67 (5.34%) Change Management
11 59 (4.70%) Incident Management
12 54 (4.31%) Service Delivery
13 50 (3.99%) CRM
14 47 (3.75%) Cybersecurity
15 46 (3.67%) Stakeholder Engagement
16 41 (3.27%) Root Cause Analysis
17 40 (3.19%) Workflow
18 37 (2.95%) Data Management
19 35 (2.79%) Data Analysis
20 34 (2.71%) User Acceptance Testing
Programming Languages
1 253 (20.18%) SQL
2 44 (3.51%) PowerShell
3 29 (2.31%) C#
4 19 (1.52%) JavaScript
5 15 (1.20%) T-SQL
6 12 (0.96%) Python
7 11 (0.88%) PL/SQL
8 10 (0.80%) Java
9 7 (0.56%) PHP
9 7 (0.56%) VB.NET
10 5 (0.40%) ABAP
11 4 (0.32%) Delphi
11 4 (0.32%) Pascal
12 3 (0.24%) VBA
13 2 (0.16%) C++
13 2 (0.16%) Tcl
14 1 (0.080%) R
Qualifications
1 117 (9.33%) Degree
2 49 (3.91%) A+ Certification
3 46 (3.67%) Security Cleared
4 35 (2.79%) Microsoft Certification
5 22 (1.75%) SC Cleared
6 14 (1.12%) Microsoft Certified Professional
7 9 (0.72%) Computer Science Degree
8 8 (0.64%) HND
9 6 (0.48%) HNC
9 6 (0.48%) MBCS
10 5 (0.40%) CCNA
10 5 (0.40%) Cisco Certification
10 5 (0.40%) DV Cleared
10 5 (0.40%) ITIL Foundation Certificate
10 5 (0.40%) SAP Certification
11 4 (0.32%) AAT
11 4 (0.32%) Network+ Certification
12 3 (0.24%) Azure Certification
12 3 (0.24%) ITIL Certification
13 2 (0.16%) Oracle Certification
Quality Assurance & Compliance
1 68 (5.42%) SLA
2 22 (1.75%) ISO/IEC 27001
3 18 (1.44%) Cyber Essentials
4 17 (1.36%) Data Quality
5 12 (0.96%) Accessibility
6 10 (0.80%) GDPR
7 9 (0.72%) QA
8 7 (0.56%) Cyber Essentials PLUS
9 4 (0.32%) Actionable Recommendations
10 2 (0.16%) PCI DSS
11 1 (0.080%) DICOM
11 1 (0.080%) PMO
System Software
1 267 (21.29%) Active Directory
2 23 (1.83%) Hyper-V
3 21 (1.67%) VMware Infrastructure
4 11 (0.88%) Virtual Desktop
5 7 (0.56%) Firmware
6 6 (0.48%) BitLocker
7 5 (0.40%) XenApp
8 3 (0.24%) Docker
8 3 (0.24%) Microsoft Virtual Server
8 3 (0.24%) Virtual Machines
8 3 (0.24%) Virtual Servers
9 1 (0.080%) vSphere
Systems Management
1 69 (5.50%) Microsoft Intune
2 23 (1.83%) SCCM
3 7 (0.56%) Single Sign-On
4 6 (0.48%) Kibana
5 4 (0.32%) Systems Management Server (SMS)
6 2 (0.16%) Jamf Pro
7 1 (0.080%) Autotask
7 1 (0.080%) Cisco CUCM
7 1 (0.080%) FortiGate
7 1 (0.080%) Grafana
7 1 (0.080%) Terraform
Vendors
1 450 (35.89%) Microsoft
2 46 (3.67%) ServiceNow
3 37 (2.95%) Oracle
4 29 (2.31%) VMware
5 28 (2.23%) iManage
6 25 (1.99%) SAP
7 18 (1.44%) Citrix
7 18 (1.44%) Starlink
8 17 (1.36%) Cisco
9 16 (1.28%) Apple
10 14 (1.12%) Freshdesk
10 14 (1.12%) IFS
11 13 (1.04%) Salesforce
12 12 (0.96%) IBM
13 11 (0.88%) Adobe
13 11 (0.88%) Intapp
13 11 (0.88%) SolarWinds
14 10 (0.80%) Aderant
14 10 (0.80%) Epicor
14 10 (0.80%) Google