Support Analyst Job Trends
Support Analyst
UK
The median Support Analyst salary in the UK is £33,500 per year, according to job vacancies posted during the 6 months leading to 15 November 2026.
The table below compares current salary benchmarking and summary statistics with the previous two years.
| 6 months to 15 Nov 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Rank | 177 | 124 | 191 |
| Rank change year-on-year | -53 | +67 | -26 |
| Permanent Support Analyst jobs | 1,353 | 1,188 | 981 |
| As % of all permanent jobs in the UK | 1.10% | 2.25% | 1.45% |
| As % of the Job Titles category | 1.20% | 2.51% | 1.53% |
| Number of salaries quoted | 1,050 | 969 | 564 |
| 10th Percentile | £26,250 | £25,875 | £26,250 |
| 25th Percentile | £29,000 | £28,000 | £31,250 |
| Median annual salary (50th Percentile) | £33,500 | £33,500 | £37,500 |
| Median % change year-on-year | - | -10.67% | +2.74% |
| 75th Percentile | £43,750 | £41,264 | £49,063 |
| 90th Percentile | £52,570 | £53,750 | £73,375 |
| UK excluding London median annual salary | £31,000 | £32,500 | £33,500 |
| % change year-on-year | -4.62% | -2.99% | +3.08% |
All Permanent IT Job Roles
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job adverts matching a recognised job title. The table also shows what proportion of all permanent IT job adverts they make up.
| 6 months to 15 Nov 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Permanent job adverts in the UK matching a recognised job title | 112,497 | 47,406 | 64,244 |
| % of permanent job adverts matching a recognised job title | 91.76% | 89.97% | 94.75% |
| Number of salaries quoted | 74,124 | 29,520 | 36,140 |
| 10th Percentile | £31,250 | £28,250 | £31,492 |
| 25th Percentile | £41,788 | £35,000 | £42,500 |
| Median annual salary (50th Percentile) | £60,000 | £52,500 | £57,500 |
| Median % change year-on-year | +14.29% | -8.70% | -4.17% |
| 75th Percentile | £76,832 | £73,750 | £75,000 |
| 90th Percentile | £98,750 | £92,500 | £95,000 |
| UK excluding London median annual salary | £55,000 | £47,000 | £50,500 |
| % change year-on-year | +17.02% | -6.93% | -3.81% |
Support Analyst Job Vacancy Trend
Historical trend showing the proportion of permanent Support Analyst job postings relative to all permanent IT jobs advertised.
Support Analyst Salary Trend
Salary distribution trend for Support Analyst job vacancies in the UK.
Support Analyst Salary Histogram
Salary distribution for Support Analyst jobs over the 6 months to 15 November 2026.
Support Analyst Top 17 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in Support Analyst jobs within the UK over the 6 months to 15 November 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Job Ads Past 6 Months |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | -53 | 1,212 | £34,000 | +1.49% | 288 |
| UK excluding London | -42 | 1,120 | £31,000 | -4.62% | 203 |
| Work from Home | -51 | 325 | £35,000 | +9.38% | 118 |
| North of England | -6 | 286 | £34,000 | +9.68% | 58 |
| South East | -22 | 283 | £33,500 | +2.29% | 34 |
| London | -98 | 217 | £45,000 | - | 94 |
| Midlands | -65 | 160 | £33,000 | +11.86% | 37 |
| North West | +12 | 154 | £32,750 | -0.76% | 27 |
| East of England | -20 | 143 | £30,000 | +9.09% | 17 |
| South West | -59 | 122 | £30,500 | -12.86% | 21 |
| East Midlands | -35 | 116 | £33,000 | +11.86% | 8 |
| Yorkshire | -19 | 114 | £35,000 | +27.27% | 23 |
| Northern Ireland | -26 | 67 | £40,000 | +4.58% | 18 |
| West Midlands | -81 | 44 | £34,500 | +1.47% | 29 |
| Scotland | -13 | 37 | £29,375 | -16.07% | 16 |
| Wales | -72 | 22 | £32,500 | -32.99% | 3 |
| North East | -78 | 18 | £30,000 | -9.77% | 8 |
Support Analyst Skill Set Top 30 Co-Occurring Skills & Capabilities
For the 6 months to 15 November 2026, Support Analyst job ads cited the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent Support Analyst job ads.
| Rank | Skill | Share | Job Ads |
|---|---|---|---|
| 1 | Microsoft | 35.1% | 475 |
| 2 | Problem-Solving | 34.4% | 465 |
| 3 | Windows | 28.5% | 386 |
| 4 | Microsoft 365 | 28.1% | 380 |
| 5 | ITIL | 22.4% | 303 |
| 6 | Customer Service | 21.3% | 288 |
| 7 | Active Directory | 20.3% | 274 |
| 8 | Continuous Improvement | 19.7% | 266 |
| 9 | SQL | 16.0% | 216 |
| 10 | ITSM | 15.8% | 214 |
| 11 | Azure | 15.2% | 205 |
| 12 | Service Management | 14.2% | 192 |
| 13 | Degree | 11.2% | 151 |
| 14 | Entra ID | 10.9% | 148 |
| 15 | SharePoint | 9.2% | 125 |
| 16 | Project Delivery | 9.2% | 124 |
| 17 | Windows Server | 9.1% | 123 |
| 18 | Microsoft Intune | 9.0% | 122 |
| 19 | ERP | 8.7% | 118 |
| 20 | Change Management | 8.6% | 116 |
| 21 | Microsoft Office | 8.5% | 115 |
| 22 | Root Cause Analysis | 7.9% | 107 |
| 23 | User Experience | 7.4% | 100 |
| 24 | DNS | 7.3% | 99 |
| 25 | Stakeholder Engagement | 7.0% | 95 |
| 26 | Collaborative Working | 6.9% | 94 |
| 26 | Microsoft Exchange | 6.9% | 94 |
| 28 | DHCP | 6.9% | 93 |
| 29 | Problem Management | 6.1% | 83 |
| 30 | SaaS | 6.0% | 81 |
Support Analyst Skill Set Co-Occurring Skills & Capabilities by Category
The table below expands on the one above by listing co-occurrences one category at a time. It covers the same employment type, locality and period, with up to 20 co-occurrences in each category.
Job Titles
| Rank | Job Title | Share | Job Ads |
|---|---|---|---|
| 1 | IT Support Analyst | 28.7% | 388 |
| 2 | Applications Support Analyst | 23.0% | 311 |
| 3 | 1st Line Support Analyst | 7.4% | 100 |
| 4 | Senior Support Analyst | 6.8% | 92 |
| 5 | 2nd Line Support Analyst | 6.4% | 86 |
| 6 | Technical Analyst | 6.2% | 84 |
| 7 | Technical Support Analyst | 5.9% | 80 |
| 8 | Systems Support Analyst | 5.7% | 77 |
| 9 | ITSM Analyst | 4.9% | 66 |
| 9 | Process Analyst | 4.9% | 66 |
| 11 | Systems Analyst | 4.8% | 65 |
| 12 | Systems Support | 4.5% | 61 |
| 13 | Graduate Support Analyst | 4.2% | 57 |
| 14 | Business Support Analyst | 4.1% | 56 |
| 15 | Junior Support Analyst | 3.5% | 48 |
| 16 | Senior Process Analyst | 3.2% | 43 |
| 17 | Dynamics 365 Analyst | 3.1% | 42 |
| 18 | Software Support Analyst | 3.0% | 41 |
| 19 | ERP Analyst | 2.6% | 35 |
| 19 | ERP Support | 2.6% | 35 |