Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 10 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
10 Aug 2026
Same period 2025 Same period 2024
Rank 160 130 216
Rank change year-on-year -30 +86 -9
Permanent jobs requiring a Support Analyst 1,320 1,230 1,056
As % of all permanent jobs in the UK 1.25% 2.46% 1.27%
As % of the Job Titles category 1.33% 2.74% 1.34%
Number of salaries quoted 1,091 1,052 753
10th Percentile £26,250 £25,500 £24,000
25th Percentile £30,000 £28,000 £28,250
Median annual salary (50th Percentile) £35,000 £34,000 £35,000
Median % change year-on-year +2.94% -2.86% -
75th Percentile £42,500 £45,125 £44,250
90th Percentile £48,750 £55,000 £59,750
UK excluding London median annual salary £32,500 £32,500 £32,000
% change year-on-year - +1.56% +3.23%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 99,566 44,909 78,876
% of permanent jobs with a recognized job title 94.05% 89.96% 94.99%
Number of salaries quoted 68,087 26,709 53,036
10th Percentile £30,000 £28,250 £30,000
25th Percentile £40,000 £36,650 £40,000
Median annual salary (50th Percentile) £55,000 £55,000 £55,000
Median % change year-on-year - - -8.33%
75th Percentile £75,000 £75,000 £72,000
90th Percentile £96,250 £95,000 £91,250
UK excluding London median annual salary £52,500 £48,750 £50,000
% change year-on-year +7.69% -2.50% -6.54%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 10 August 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 10 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -32 1,205 £35,000 +2.94% 108
UK excluding London -8 1,077 £32,500 - 98
South East +32 306 £32,500 -5.80% 26
Work from Home -12 294 £37,500 +7.14% 38
North of England -8 242 £35,000 +21.74% 30
London -75 223 £42,500 -10.53% 22
Midlands -31 172 £35,000 +7.69% 17
South West -39 142 £32,500 - 9
North West +36 132 £34,500 +4.55% 20
East of England -23 120 £30,000 +1.69% 14
Yorkshire -37 106 £35,000 +22.81% 10
East Midlands -27 96 £35,000 +18.64% 9
West Midlands -44 76 £37,500 +11.94% 8
Scotland +56 72 £30,000 -30.64% 3
Wales -53 16 £35,000 +16.67% 3
Northern Ireland -64 7 - - 2
North East -79 4 £30,000 -3.23% 2

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 10 August 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 462 (35.00%) Microsoft
2 412 (31.21%) Windows
3 384 (29.09%) Microsoft 365
4 348 (26.36%) Problem-Solving
5 270 (20.45%) Active Directory
6 262 (19.85%) SQL
7 213 (16.14%) Azure
8 206 (15.61%) ITIL
9 199 (15.08%) Continuous Improvement
10 183 (13.86%) Customer Service
11 154 (11.67%) ERP
12 130 (9.85%) Windows Server
13 128 (9.70%) ITSM
14 123 (9.32%) Entra ID
15 113 (8.56%) Microsoft Office
16 111 (8.41%) SharePoint
17 109 (8.26%) Service Management
18 97 (7.35%) Degree
19 86 (6.52%) Microsoft Intune
20 83 (6.29%) Microsoft Exchange
21 80 (6.06%) SQL Server
22 76 (5.76%) Windows 10
23 74 (5.61%) Business Intelligence
24 72 (5.45%) Process Improvement
25 71 (5.38%) Power Platform
26 67 (5.08%) Service Delivery
27 63 (4.77%) Incident Management
27 63 (4.77%) Microsoft Excel
28 61 (4.62%) Change Management
29 59 (4.47%) SaaS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 111 (8.41%) SharePoint
2 83 (6.29%) Microsoft Exchange
3 28 (2.12%) IIS
4 12 (0.91%) Skype for Business
5 4 (0.30%) CMS
5 4 (0.30%) Confluence
6 3 (0.23%) SAS
7 2 (0.15%) Tomcat
8 1 (0.076%) Blackberry Enterprise Server
8 1 (0.076%) WebSphere
8 1 (0.076%) WebSphere Application Server
Applications
1 113 (8.56%) Microsoft Office
2 63 (4.77%) Microsoft Excel
3 21 (1.59%) Microsoft PowerPoint
4 3 (0.23%) Photoshop
5 2 (0.15%) MS Visio
5 2 (0.15%) Siemens NX
6 1 (0.076%) Revit
6 1 (0.076%) Windchill
Business Applications
1 18 (1.36%) Dynamics CRM
2 16 (1.21%) Unit4 Business World
3 15 (1.14%) Visualfiles
4 14 (1.06%) Oracle Retail
5 10 (0.76%) NetSuite
6 9 (0.68%) Dynamics NAV
6 9 (0.68%) Elite 3E
6 9 (0.68%) Oracle Financials
7 8 (0.61%) Dynamics AX
7 8 (0.61%) Oracle EBS
8 6 (0.45%) Infor M3
9 5 (0.38%) Fidessa
9 5 (0.38%) Oracle Assets
9 5 (0.38%) Oracle Receivables
9 5 (0.38%) SAP Business One
9 5 (0.38%) Shopify
10 4 (0.30%) Exchequer
10 4 (0.30%) JDE OneWorld
10 4 (0.30%) Oracle Applications
10 4 (0.30%) Oracle EBS R12
Cloud Services
1 384 (29.09%) Microsoft 365
2 213 (16.14%) Azure
3 123 (9.32%) Entra ID
4 71 (5.38%) Power Platform
5 59 (4.47%) SaaS
6 55 (4.17%) Dynamics 365
6 55 (4.17%) OneDrive
7 21 (1.59%) PowerApps
8 20 (1.52%) Power Automate
9 18 (1.36%) AWS
10 17 (1.29%) Microsoft Copilot
11 11 (0.83%) Boomi
11 11 (0.83%) IaaS
11 11 (0.83%) iPaaS
11 11 (0.83%) PaaS
11 11 (0.83%) Workato
12 10 (0.76%) Google Workspace
13 9 (0.68%) Azure DevOps
13 9 (0.68%) ClickUp
13 9 (0.68%) Mimecast
Communications & Networking
1 56 (4.24%) DNS
2 50 (3.79%) DHCP
2 50 (3.79%) WAN
3 47 (3.56%) Firewall
4 46 (3.48%) VPN
5 40 (3.03%) TCP/IP
6 38 (2.88%) Wi-Fi
7 35 (2.65%) LAN
8 25 (1.89%) Unified Communications
9 24 (1.82%) VoIP
10 20 (1.52%) Broadband
11 15 (1.14%) 4G
11 15 (1.14%) VLAN
12 13 (0.98%) WebEx
13 12 (0.91%) SD-WAN
13 12 (0.91%) Skype
14 10 (0.76%) Wireless
15 7 (0.53%) Network Security
16 6 (0.45%) MPLS
16 6 (0.45%) Structured Cabling
Database & Business Intelligence
1 80 (6.06%) SQL Server
2 50 (3.79%) Power BI
3 27 (2.05%) Crystal Reports
4 12 (0.91%) Relational Database
4 12 (0.91%) SQL Server Integration Services
5 11 (0.83%) SQL Server Reporting Services
6 7 (0.53%) BusinessObjects
6 7 (0.53%) Power Query
7 6 (0.45%) Data Warehouse
7 6 (0.45%) PostgreSQL
8 5 (0.38%) Metabase
8 5 (0.38%) MySQL
9 4 (0.30%) Db2
9 4 (0.30%) Oracle Reports
10 3 (0.23%) Oracle Database
11 2 (0.15%) Qlik Sense
11 2 (0.15%) SAP BW
11 2 (0.15%) Tableau
12 1 (0.076%) SQL Server Analysis Services
Development Applications
1 46 (3.48%) JIRA
2 5 (0.38%) Git
2 5 (0.38%) Visual Studio
3 4 (0.30%) Eclipse
3 4 (0.30%) Oracle Forms
3 4 (0.30%) Toad
4 1 (0.076%) SQL Server Management Studio (SSMS)
General
1 413 (31.29%) Social Skills
2 200 (15.15%) Finance
3 151 (11.44%) Analytical Skills
4 82 (6.21%) Legal
5 79 (5.98%) Manufacturing
6 76 (5.76%) Law
7 65 (4.92%) Retail
8 56 (4.24%) Organisational Skills
9 51 (3.86%) Documentation Skills
10 31 (2.35%) Banking
11 20 (1.52%) Advertising
12 18 (1.36%) Telecoms
13 17 (1.29%) Public Sector
14 12 (0.91%) Legal Technology
15 11 (0.83%) Front Office
16 10 (0.76%) Automotive
17 9 (0.68%) Inclusion and Diversity
17 9 (0.68%) Investment Banking
17 9 (0.68%) Local Government
18 8 (0.61%) International Banking
Libraries, Frameworks & Software Standards
1 27 (2.05%) .NET
1 27 (2.05%) Web Services
2 24 (1.82%) XML
3 23 (1.74%) HTML
4 20 (1.52%) CSS
5 14 (1.06%) FIX Protocol
6 12 (0.91%) .NET Framework
6 12 (0.91%) REST
7 9 (0.68%) SOAP
8 6 (0.45%) EDI
9 5 (0.38%) Middleware
10 3 (0.23%) Elastic Stack
10 3 (0.23%) JSON
10 3 (0.23%) Kafka
11 2 (0.15%) 802.1X
11 2 (0.15%) Oracle Fusion
12 1 (0.076%) SAP CAF
12 1 (0.076%) XSL
Miscellaneous
1 60 (4.55%) Onboarding
2 57 (4.32%) Driving Licence
3 33 (2.50%) Self-Motivation
4 29 (2.20%) Video Conferencing
5 24 (1.82%) Analytical Mindset
6 22 (1.67%) Client/Server
7 20 (1.52%) Management Information System
8 11 (0.83%) Hybrid Cloud
9 9 (0.68%) Enterprise Software
9 9 (0.68%) Fixed Income
10 8 (0.61%) CMDB
10 8 (0.61%) Data Structures
10 8 (0.61%) NHS
11 6 (0.45%) Manufacturing Execution System
11 6 (0.45%) Operational Technology
11 6 (0.45%) Product Ownership
12 5 (0.38%) Blog
12 5 (0.38%) Data Centre
12 5 (0.38%) Housing Association
12 5 (0.38%) Legacy Systems
Operating Systems
1 412 (31.21%) Windows
2 130 (9.85%) Windows Server
3 76 (5.76%) Windows 10
4 44 (3.33%) Linux
5 34 (2.58%) Android
6 27 (2.05%) Mac OS
7 17 (1.29%) Windows Server 2019
8 11 (0.83%) Apple iOS
9 7 (0.53%) Unix
10 3 (0.23%) CentOS
10 3 (0.23%) Rocky
10 3 (0.23%) Solaris
10 3 (0.23%) Ubuntu
11 1 (0.076%) Windows Server 2016
Processes & Methodologies
1 348 (26.36%) Problem-Solving
2 206 (15.61%) ITIL
3 199 (15.08%) Continuous Improvement
4 183 (13.86%) Customer Service
5 154 (11.67%) ERP
6 128 (9.70%) ITSM
7 109 (8.26%) Service Management
8 74 (5.61%) Business Intelligence
9 72 (5.45%) Process Improvement
10 67 (5.08%) Service Delivery
11 63 (4.77%) Incident Management
12 61 (4.62%) Change Management
13 55 (4.17%) Stakeholder Engagement
14 52 (3.94%) Project Delivery
14 52 (3.94%) Root Cause Analysis
15 51 (3.86%) Cybersecurity
16 48 (3.64%) CRM
17 41 (3.11%) Collaborative Working
18 38 (2.88%) User Experience
19 37 (2.80%) User Acceptance Testing
Programming Languages
1 262 (19.85%) SQL
2 47 (3.56%) PowerShell
3 35 (2.65%) C#
4 31 (2.35%) JavaScript
5 14 (1.06%) Python
6 12 (0.91%) PL/SQL
7 9 (0.68%) C++
7 9 (0.68%) T-SQL
8 7 (0.53%) Java
9 6 (0.45%) PHP
10 5 (0.38%) VB.NET
11 4 (0.30%) Ruby
12 3 (0.23%) Bash
12 3 (0.23%) Perl
12 3 (0.23%) VB
12 3 (0.23%) VBA
13 2 (0.15%) ABAP
13 2 (0.15%) Delphi
13 2 (0.15%) Pascal
13 2 (0.15%) Tcl
Qualifications
1 97 (7.35%) Degree
2 42 (3.18%) Security Cleared
3 40 (3.03%) A+ Certification
4 39 (2.95%) Microsoft Certification
5 23 (1.74%) SC Cleared
6 13 (0.98%) Microsoft Certified Professional
7 12 (0.91%) ITIL Foundation Certificate
8 8 (0.61%) Computer Science Degree
9 7 (0.53%) CCNA
9 7 (0.53%) Cisco Certification
10 6 (0.45%) MBCS
11 5 (0.38%) AAT
11 5 (0.38%) HNC
11 5 (0.38%) ITIL Certification
12 4 (0.30%) DV Cleared
12 4 (0.30%) Network+ Certification
13 3 (0.23%) Azure Certification
13 3 (0.23%) BPSS Clearance
14 2 (0.15%) HND
14 2 (0.15%) SAP Certification
Quality Assurance & Compliance
1 46 (3.48%) SLA
2 22 (1.67%) ISO/IEC 27001
3 18 (1.36%) Cyber Essentials
4 14 (1.06%) Data Quality
5 8 (0.61%) QA
6 7 (0.53%) Cyber Essentials PLUS
6 7 (0.53%) GDPR
7 6 (0.45%) Accessibility
8 2 (0.15%) PCI DSS
9 1 (0.076%) Actionable Recommendations
9 1 (0.076%) DICOM
9 1 (0.076%) PMO
System Software
1 270 (20.45%) Active Directory
2 30 (2.27%) Hyper-V
3 25 (1.89%) VMware Infrastructure
4 8 (0.61%) Virtual Desktop
5 7 (0.53%) Firmware
6 6 (0.45%) XenApp
7 3 (0.23%) Docker
7 3 (0.23%) Microsoft Virtual Server
7 3 (0.23%) Virtual Machines
7 3 (0.23%) Virtual Servers
8 2 (0.15%) BitLocker
8 2 (0.15%) vSphere
Systems Management
1 86 (6.52%) Microsoft Intune
2 18 (1.36%) SCCM
3 7 (0.53%) Single Sign-On
3 7 (0.53%) Systems Management Server (SMS)
4 6 (0.45%) Kibana
5 4 (0.30%) Jamf Pro
6 2 (0.15%) FortiGate
6 2 (0.15%) Grafana
7 1 (0.076%) Autotask
7 1 (0.076%) Cisco CUCM
7 1 (0.076%) Failover Clustering
7 1 (0.076%) Microsoft Clustering
7 1 (0.076%) Terraform
Vendors
1 462 (35.00%) Microsoft
2 57 (4.32%) ServiceNow
3 41 (3.11%) Oracle
4 35 (2.65%) VMware
5 25 (1.89%) iManage
6 23 (1.74%) SAP
7 21 (1.59%) Cisco
7 21 (1.59%) Citrix
8 18 (1.36%) Apple
9 17 (1.29%) IFS
10 15 (1.14%) Starlink
11 13 (0.98%) Epicor
11 13 (0.98%) Google
11 13 (0.98%) Salesforce
12 12 (0.91%) Aderant
12 12 (0.91%) IBM
12 12 (0.91%) Meraki
12 12 (0.91%) Sage
13 11 (0.83%) Intapp
13 11 (0.83%) Polycom