Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 25 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
25 Jun 2026
Same period 2025 Same period 2024
Rank 156 145 193
Rank change year-on-year -11 +48 +50
Permanent jobs requiring a Support Analyst 1,220 1,054 1,505
As % of all permanent jobs in the UK 1.28% 2.33% 1.40%
As % of the Job Titles category 1.37% 2.60% 1.48%
Number of salaries quoted 972 895 1,154
10th Percentile £26,000 £25,150 £24,250
25th Percentile £29,750 £28,000 £27,500
Median annual salary (50th Percentile) £35,000 £33,500 £35,000
Median % change year-on-year +4.48% -4.29% +2.94%
75th Percentile £42,500 £45,125 £47,500
90th Percentile £48,750 £57,500 £61,800
UK excluding London median annual salary £32,500 £32,000 £31,500
% change year-on-year +1.56% +1.59% +1.61%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 89,296 40,583 101,492
% of permanent jobs with a recognized job title 94.03% 89.54% 94.74%
Number of salaries quoted 61,271 23,147 73,313
10th Percentile £30,000 £28,750 £28,500
25th Percentile £40,000 £38,750 £38,734
Median annual salary (50th Percentile) £55,000 £57,500 £52,500
Median % change year-on-year -4.35% +9.52% -12.50%
75th Percentile £75,000 £77,500 £70,000
90th Percentile £95,000 £98,000 £90,000
UK excluding London median annual salary £50,000 £50,000 £50,000
% change year-on-year - - -6.54%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 25 June 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 25 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -19 1,099 £35,000 +4.48% 118
UK excluding London +15 992 £32,500 +1.56% 112
South East +40 311 £32,500 -7.14% 38
Work from Home +12 251 £37,500 +7.14% 50
North of England -8 216 £35,000 +22.81% 24
London -70 201 £41,000 -13.68% 27
Midlands -13 147 £33,500 +11.67% 17
South West -26 136 £32,500 +4.84% 16
Yorkshire -10 118 £35,000 +22.81% 8
North West +18 97 £37,000 +12.55% 14
East of England -22 88 £30,000 +1.69% 13
Scotland +74 81 £30,000 -30.64% 6
West Midlands -23 79 £35,000 +6.06% 5
East Midlands -29 68 £33,500 +13.56% 12
Wales -45 11 £35,000 +35.27% 3
Northern Ireland -34 2 £32,000 -36.00% 1
North East -64 1 £43,500 +27.94% 2

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 25 June 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 438 (35.90%) Microsoft
2 374 (30.66%) Windows
3 358 (29.34%) Microsoft 365
4 271 (22.21%) Problem-Solving
5 260 (21.31%) Active Directory
6 247 (20.25%) SQL
7 215 (17.62%) Azure
8 183 (15.00%) ITIL
9 175 (14.34%) Customer Service
10 162 (13.28%) Continuous Improvement
11 147 (12.05%) ERP
12 129 (10.57%) Microsoft Office
13 119 (9.75%) Degree
14 111 (9.10%) ITSM
15 104 (8.52%) Entra ID
15 104 (8.52%) Windows Server
16 102 (8.36%) SharePoint
17 93 (7.62%) Process Improvement
18 91 (7.46%) Windows 10
19 89 (7.30%) Power Platform
20 86 (7.05%) Service Management
21 77 (6.31%) Business Intelligence
21 77 (6.31%) SQL Server
22 73 (5.98%) Microsoft Exchange
23 70 (5.74%) SLA
24 67 (5.49%) Change Management
24 67 (5.49%) Microsoft Intune
25 64 (5.25%) Power BI
26 63 (5.16%) Microsoft Excel
27 59 (4.84%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 102 (8.36%) SharePoint
2 73 (5.98%) Microsoft Exchange
3 28 (2.30%) IIS
4 12 (0.98%) Confluence
5 11 (0.90%) Skype for Business
6 5 (0.41%) CMS
7 3 (0.25%) SAS
8 2 (0.16%) Tomcat
8 2 (0.16%) WebSphere
8 2 (0.16%) WebSphere Application Server
Applications
1 129 (10.57%) Microsoft Office
2 63 (5.16%) Microsoft Excel
3 22 (1.80%) Microsoft PowerPoint
4 9 (0.74%) MS Visio
5 3 (0.25%) Photoshop
6 2 (0.16%) Siemens NX
Business Applications
1 20 (1.64%) Dynamics CRM
2 16 (1.31%) Unit4 Business World
3 13 (1.07%) Oracle Retail
4 12 (0.98%) Dynamics AX
4 12 (0.98%) Dynamics NAV
4 12 (0.98%) NEC Housing
5 11 (0.90%) Visualfiles
6 10 (0.82%) Elite 3E
7 9 (0.74%) Oracle Financials
8 8 (0.66%) NetSuite
9 7 (0.57%) Oracle EBS
10 6 (0.49%) Endur
11 5 (0.41%) Magento
11 5 (0.41%) Oracle Assets
11 5 (0.41%) Oracle Receivables
11 5 (0.41%) SAP Business One
11 5 (0.41%) SAP ERP
12 4 (0.33%) Infor M3
12 4 (0.33%) JDE World
12 4 (0.33%) Shopify
Cloud Services
1 358 (29.34%) Microsoft 365
2 215 (17.62%) Azure
3 104 (8.52%) Entra ID
4 89 (7.30%) Power Platform
5 55 (4.51%) OneDrive
6 54 (4.43%) Dynamics 365
7 51 (4.18%) SaaS
8 25 (2.05%) Power Automate
9 22 (1.80%) PowerApps
10 20 (1.64%) AWS
11 16 (1.31%) Azure DevOps
12 14 (1.15%) Microsoft Copilot
13 11 (0.90%) Boomi
13 11 (0.90%) IaaS
13 11 (0.90%) iPaaS
13 11 (0.90%) PaaS
13 11 (0.90%) Workato
14 10 (0.82%) ClickUp
15 8 (0.66%) dbt
15 8 (0.66%) GCP
Communications & Networking
1 59 (4.84%) DNS
2 56 (4.59%) VPN
3 53 (4.34%) DHCP
4 43 (3.52%) Firewall
5 33 (2.70%) TCP/IP
6 31 (2.54%) WAN
7 26 (2.13%) Broadband
7 26 (2.13%) VoIP
8 23 (1.89%) Wi-Fi
9 20 (1.64%) LAN
9 20 (1.64%) Unified Communications
10 17 (1.39%) 4G
10 17 (1.39%) VLAN
11 11 (0.90%) Skype
11 11 (0.90%) WebEx
12 9 (0.74%) Wireless
13 7 (0.57%) Network Security
14 6 (0.49%) Structured Cabling
15 5 (0.41%) SD-WAN
15 5 (0.41%) WinSCP
Database & Business Intelligence
1 77 (6.31%) SQL Server
2 64 (5.25%) Power BI
3 22 (1.80%) Crystal Reports
4 18 (1.48%) Relational Database
5 14 (1.15%) SQL Server Integration Services
5 14 (1.15%) SQL Server Reporting Services
6 10 (0.82%) Metabase
7 9 (0.74%) Data Warehouse
8 8 (0.66%) PostgreSQL
9 7 (0.57%) BusinessObjects
9 7 (0.57%) Power Query
10 5 (0.41%) Oracle Reports
10 5 (0.41%) SAP BW
11 4 (0.33%) Db2
11 4 (0.33%) MySQL
12 3 (0.25%) Oracle Database
13 2 (0.16%) Azure SQL Database
14 1 (0.082%) Qlik Sense
14 1 (0.082%) SQL Server Analysis Services
14 1 (0.082%) Tableau
Development Applications
1 57 (4.67%) JIRA
2 10 (0.82%) Visual Studio
3 9 (0.74%) Git
4 4 (0.33%) Eclipse
5 3 (0.25%) Oracle Forms
5 3 (0.25%) Toad
6 2 (0.16%) Rational Rhapsody
7 1 (0.082%) LabVIEW
7 1 (0.082%) SQL Server Management Studio (SSMS)
General
1 349 (28.61%) Social Skills
2 196 (16.07%) Finance
3 122 (10.00%) Analytical Skills
4 90 (7.38%) Manufacturing
5 78 (6.39%) Legal
6 76 (6.23%) Law
7 65 (5.33%) Retail
8 56 (4.59%) Organisational Skills
9 49 (4.02%) Documentation Skills
10 26 (2.13%) Telecoms
11 21 (1.72%) Advertising
12 18 (1.48%) Banking
13 11 (0.90%) Local Government
13 11 (0.90%) Public Sector
14 10 (0.82%) Inclusion and Diversity
14 10 (0.82%) Legal Technology
15 9 (0.74%) Billing
15 9 (0.74%) Financial Institution
16 8 (0.66%) Games
16 8 (0.66%) General Ledger
Libraries, Frameworks & Software Standards
1 31 (2.54%) .NET
2 23 (1.89%) Web Services
3 17 (1.39%) XML
4 13 (1.07%) CSS
4 13 (1.07%) HTML
4 13 (1.07%) Middleware
5 7 (0.57%) REST
6 5 (0.41%) .NET Framework
7 4 (0.33%) EDI
7 4 (0.33%) Elastic Stack
7 4 (0.33%) JSON
7 4 (0.33%) SOAP
8 3 (0.25%) Kafka
9 2 (0.16%) 802.1X
9 2 (0.16%) FIX Protocol
10 1 (0.082%) SAP CAF
10 1 (0.082%) XSL
Miscellaneous
1 66 (5.41%) Onboarding
2 54 (4.43%) Driving Licence
3 38 (3.11%) Video Conferencing
4 35 (2.87%) Management Information System
5 26 (2.13%) Analytical Mindset
6 22 (1.80%) Client/Server
7 19 (1.56%) Self-Motivation
8 12 (0.98%) Product Ownership
9 11 (0.90%) Hybrid Cloud
9 11 (0.90%) NHS
10 10 (0.82%) Low-Code
11 8 (0.66%) Housing Association
11 8 (0.66%) Renewable Energy
12 7 (0.57%) Data Structures
12 7 (0.57%) EPoS
13 6 (0.49%) Enterprise Software
13 6 (0.49%) Manufacturing Execution System
13 6 (0.49%) Operational Technology
14 5 (0.41%) Data Protection Act
14 5 (0.41%) Legacy Systems
Operating Systems
1 374 (30.66%) Windows
2 104 (8.52%) Windows Server
3 91 (7.46%) Windows 10
4 38 (3.11%) Android
5 26 (2.13%) Linux
6 25 (2.05%) Mac OS
7 17 (1.39%) Windows Server 2019
8 12 (0.98%) Apple iOS
9 4 (0.33%) Windows Server 2012
10 3 (0.25%) Unix
11 1 (0.082%) Windows 7
11 1 (0.082%) Windows Server 2008
Processes & Methodologies
1 271 (22.21%) Problem-Solving
2 183 (15.00%) ITIL
3 175 (14.34%) Customer Service
4 162 (13.28%) Continuous Improvement
5 147 (12.05%) ERP
6 111 (9.10%) ITSM
7 93 (7.62%) Process Improvement
8 86 (7.05%) Service Management
9 77 (6.31%) Business Intelligence
10 67 (5.49%) Change Management
11 54 (4.43%) Incident Management
12 51 (4.18%) Service Delivery
13 46 (3.77%) CRM
14 43 (3.52%) Cybersecurity
14 43 (3.52%) Stakeholder Engagement
15 39 (3.20%) Root Cause Analysis
16 38 (3.11%) Workflow
17 35 (2.87%) Data Analysis
17 35 (2.87%) Data Management
18 32 (2.62%) Computer Science
Programming Languages
1 247 (20.25%) SQL
2 40 (3.28%) PowerShell
3 28 (2.30%) C#
4 19 (1.56%) JavaScript
5 16 (1.31%) T-SQL
6 12 (0.98%) Python
7 11 (0.90%) PL/SQL
8 10 (0.82%) Java
9 7 (0.57%) PHP
9 7 (0.57%) VB.NET
10 5 (0.41%) ABAP
11 4 (0.33%) Delphi
11 4 (0.33%) Pascal
12 3 (0.25%) VBA
13 2 (0.16%) Tcl
14 1 (0.082%) R
Qualifications
1 119 (9.75%) Degree
2 49 (4.02%) A+ Certification
3 46 (3.77%) Security Cleared
4 35 (2.87%) Microsoft Certification
5 23 (1.89%) SC Cleared
6 14 (1.15%) Microsoft Certified Professional
7 9 (0.74%) Computer Science Degree
7 9 (0.74%) HND
8 6 (0.49%) DV Cleared
8 6 (0.49%) HNC
8 6 (0.49%) MBCS
9 5 (0.41%) SAP Certification
10 4 (0.33%) CCNA
10 4 (0.33%) Cisco Certification
10 4 (0.33%) ITIL Foundation Certificate
11 3 (0.25%) AAT
11 3 (0.25%) Azure Certification
11 3 (0.25%) BPSS Clearance
11 3 (0.25%) ITIL Certification
11 3 (0.25%) Network+ Certification
Quality Assurance & Compliance
1 70 (5.74%) SLA
2 22 (1.80%) ISO/IEC 27001
3 18 (1.48%) Cyber Essentials
4 17 (1.39%) Data Quality
5 13 (1.07%) Accessibility
6 10 (0.82%) GDPR
7 8 (0.66%) QA
8 7 (0.57%) Cyber Essentials PLUS
9 4 (0.33%) Actionable Recommendations
10 2 (0.16%) PCI DSS
11 1 (0.082%) DICOM
11 1 (0.082%) PMO
System Software
1 260 (21.31%) Active Directory
2 21 (1.72%) Hyper-V
3 19 (1.56%) VMware Infrastructure
4 11 (0.90%) Virtual Desktop
5 7 (0.57%) Firmware
6 6 (0.49%) BitLocker
7 5 (0.41%) XenApp
8 3 (0.25%) Docker
8 3 (0.25%) Microsoft Virtual Server
8 3 (0.25%) Virtual Machines
8 3 (0.25%) Virtual Servers
9 1 (0.082%) vSphere
Systems Management
1 67 (5.49%) Microsoft Intune
2 25 (2.05%) SCCM
3 7 (0.57%) Single Sign-On
4 6 (0.49%) Kibana
5 2 (0.16%) Jamf Pro
5 2 (0.16%) Systems Management Server (SMS)
6 1 (0.082%) Autotask
6 1 (0.082%) FortiGate
6 1 (0.082%) Terraform
Vendors
1 438 (35.90%) Microsoft
2 43 (3.52%) ServiceNow
3 38 (3.11%) Oracle
4 28 (2.30%) iManage
5 27 (2.21%) VMware
6 25 (2.05%) SAP
7 18 (1.48%) Citrix
8 17 (1.39%) Starlink
9 15 (1.23%) Freshdesk
10 14 (1.15%) Apple
10 14 (1.15%) Cisco
11 13 (1.07%) IFS
12 12 (0.98%) Adobe
12 12 (0.98%) IBM
13 11 (0.90%) Google
13 11 (0.90%) Intapp
13 11 (0.90%) Salesforce
14 10 (0.82%) IBM Sterling
14 10 (0.82%) SolarWinds
15 9 (0.74%) Northgate