Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 16 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
16 Apr 2026
Same period 2025 Same period 2024
Rank 153 164 190
Rank change year-on-year +11 +26 +67
Permanent jobs requiring a Support Analyst 1,184 791 1,494
As % of all permanent jobs in the UK 1.38% 1.91% 1.59%
As % of the Job Titles category 1.49% 2.13% 1.68%
Number of salaries quoted 889 651 1,196
10th Percentile £26,250 £24,500 £24,250
25th Percentile £30,000 £29,625 £27,750
Median annual salary (50th Percentile) £35,000 £38,500 £36,000
Median % change year-on-year -9.09% +6.94% +9.09%
75th Percentile £43,750 £50,000 £47,500
90th Percentile £51,153 £67,500 £60,000
UK excluding London median annual salary £33,000 £32,500 £32,500
% change year-on-year +1.54% - +6.56%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 79,387 37,056 88,958
% of permanent jobs with a recognized job title 92.59% 89.35% 94.57%
Number of salaries quoted 50,792 23,295 66,136
10th Percentile £30,000 £31,250 £28,500
25th Percentile £40,000 £42,500 £38,500
Median annual salary (50th Percentile) £55,000 £60,000 £53,795
Median % change year-on-year -8.33% +11.53% -10.34%
75th Percentile £75,000 £78,750 £71,250
90th Percentile £95,000 £100,000 £90,000
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 16 April 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 16 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +10 1,064 £35,000 -8.50% 105
UK excluding London +43 912 £33,000 +1.54% 101
South East +65 297 £33,000 -5.71% 33
London -26 240 £42,500 -15.00% 15
Work from Home +11 239 £37,500 -11.76% 34
Midlands +33 182 £34,000 +19.30% 23
North of England -45 157 £34,000 +15.25% 17
West Midlands +47 120 £35,000 +16.67% 11
South West -11 111 £32,500 +3.17% 16
Yorkshire -40 85 £30,000 +5.26% 6
Scotland +34 78 £30,000 -30.64% 3
East of England -17 76 £30,000 -7.69% 12
North West -18 69 £35,000 +5.66% 9
East Midlands -24 62 £30,000 +15.38% 12
Northern Ireland -31 9 £32,000 -36.00%
North East -45 3 £47,500 +90.00% 2
Wales -28 2 £42,000 -4.69% 2

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 16 April 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 407 (34.38%) Microsoft
2 359 (30.32%) Windows
3 313 (26.44%) Microsoft 365
4 305 (25.76%) Problem-Solving
5 248 (20.95%) SQL
6 246 (20.78%) Active Directory
7 215 (18.16%) Azure
7 215 (18.16%) ITIL
8 212 (17.91%) Customer Service
9 157 (13.26%) ERP
10 145 (12.25%) Degree
11 141 (11.91%) Continuous Improvement
12 127 (10.73%) Microsoft Office
13 125 (10.56%) ITSM
14 113 (9.54%) Entra ID
15 103 (8.70%) Power Platform
16 95 (8.02%) Windows 10
17 93 (7.85%) Business Intelligence
18 91 (7.69%) Process Improvement
18 91 (7.69%) SharePoint
19 85 (7.18%) Microsoft Excel
20 84 (7.09%) Windows Server
21 83 (7.01%) SQL Server
22 81 (6.84%) Microsoft Exchange
23 80 (6.76%) Microsoft Intune
24 79 (6.67%) Power BI
24 79 (6.67%) Service Management
25 77 (6.50%) Change Management
26 76 (6.42%) SLA
27 75 (6.33%) JIRA

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 91 (7.69%) SharePoint
2 81 (6.84%) Microsoft Exchange
3 17 (1.44%) IIS
4 12 (1.01%) Confluence
5 10 (0.84%) Skype for Business
6 5 (0.42%) CMS
7 4 (0.34%) WebSphere
7 4 (0.34%) WebSphere Application Server
8 2 (0.17%) Tomcat
9 1 (0.084%) Appian
9 1 (0.084%) Moodle
9 1 (0.084%) Umbraco
Applications
1 127 (10.73%) Microsoft Office
2 85 (7.18%) Microsoft Excel
3 31 (2.62%) Microsoft PowerPoint
4 13 (1.10%) MS Visio
5 5 (0.42%) Spreadsheet
6 3 (0.25%) Photoshop
7 1 (0.084%) Acrobat
Business Applications
1 28 (2.36%) Dynamics CRM
2 15 (1.27%) NEC Housing
3 14 (1.18%) Endur
4 12 (1.01%) Dynamics AX
5 11 (0.93%) Dynamics NAV
5 11 (0.93%) NetSuite
5 11 (0.93%) Unit4 Business World
5 11 (0.93%) Visualfiles
6 9 (0.76%) Magento
6 9 (0.76%) Shopify
7 8 (0.68%) Elite 3E
8 6 (0.51%) SAP HR
8 6 (0.51%) SAP Payroll
8 6 (0.51%) SAP S/4HANA
9 5 (0.42%) Fidessa
9 5 (0.42%) SAP ERP
10 4 (0.34%) Dynamics GP
10 4 (0.34%) Exchequer
10 4 (0.34%) Primavera
11 3 (0.25%) Alphatax
Cloud Services
1 313 (26.44%) Microsoft 365
2 215 (18.16%) Azure
3 113 (9.54%) Entra ID
4 103 (8.70%) Power Platform
5 54 (4.56%) Dynamics 365
6 47 (3.97%) SaaS
7 44 (3.72%) OneDrive
8 29 (2.45%) AWS
9 23 (1.94%) Power Automate
10 19 (1.60%) Azure DevOps
11 18 (1.52%) Google Workspace
12 12 (1.01%) dbt
12 12 (1.01%) PaaS
13 11 (0.93%) Boomi
13 11 (0.93%) IaaS
13 11 (0.93%) iPaaS
13 11 (0.93%) PowerApps
13 11 (0.93%) Workato
14 9 (0.76%) ClickUp
15 6 (0.51%) OCI
Communications & Networking
1 68 (5.74%) DNS
2 66 (5.57%) DHCP
3 57 (4.81%) VPN
4 46 (3.89%) Firewall
5 35 (2.96%) TCP/IP
6 29 (2.45%) WAN
7 22 (1.86%) LAN
8 21 (1.77%) Wi-Fi
9 17 (1.44%) Broadband
9 17 (1.44%) VLAN
10 16 (1.35%) Remote Desktop
10 16 (1.35%) VoIP
11 15 (1.27%) Wireless
12 12 (1.01%) WinSCP
13 11 (0.93%) WebEx
14 10 (0.84%) Skype
14 10 (0.84%) Unified Communications
15 9 (0.76%) 4G
16 7 (0.59%) SD-WAN
17 6 (0.51%) Network Security
Database & Business Intelligence
1 83 (7.01%) SQL Server
2 79 (6.67%) Power BI
3 28 (2.36%) Relational Database
4 16 (1.35%) SQL Server Integration Services
5 15 (1.27%) Metabase
5 15 (1.27%) Oracle Reports
6 12 (1.01%) Data Warehouse
7 11 (0.93%) SQL Server Reporting Services
8 10 (0.84%) Crystal Reports
9 8 (0.68%) PostgreSQL
10 6 (0.51%) BusinessObjects
10 6 (0.51%) Power Query
11 5 (0.42%) SAP BW
12 4 (0.34%) DB2
13 3 (0.25%) Azure SQL Database
13 3 (0.25%) MySQL
14 1 (0.084%) Oracle Database
Development Applications
1 75 (6.33%) JIRA
2 18 (1.52%) Git
3 15 (1.27%) Visual Studio
4 4 (0.34%) LabVIEW
5 2 (0.17%) Bitbucket
5 2 (0.17%) Rational Rhapsody
6 1 (0.084%) SQL Server Management Studio (SSMS)
General
1 393 (33.19%) Social Skills
2 203 (17.15%) Finance
3 166 (14.02%) Analytical Skills
4 76 (6.42%) Legal
4 76 (6.42%) Manufacturing
5 72 (6.08%) Retail
6 65 (5.49%) Law
7 61 (5.15%) Organisational Skills
8 41 (3.46%) Documentation Skills
8 41 (3.46%) Telecoms
9 19 (1.60%) Advertising
10 18 (1.52%) Banking
11 16 (1.35%) Marketing
12 14 (1.18%) Automotive
13 13 (1.10%) Billing
14 10 (0.84%) Local Government
15 9 (0.76%) Back Office
15 9 (0.76%) Financial Institution
16 7 (0.59%) Public Sector
16 7 (0.59%) Social Housing
Libraries, Frameworks & Software Standards
1 30 (2.53%) .NET
2 16 (1.35%) Middleware
3 15 (1.27%) Web Services
4 10 (0.84%) REST
5 8 (0.68%) CSS
5 8 (0.68%) FIX Protocol
5 8 (0.68%) HTML
5 8 (0.68%) SOAP
6 7 (0.59%) EDI
7 4 (0.34%) Oracle Fusion
8 3 (0.25%) Elastic Stack
8 3 (0.25%) JSON
9 2 (0.17%) 802.1X
9 2 (0.17%) Kafka
9 2 (0.17%) Software Packaging
10 1 (0.084%) MFC
10 1 (0.084%) SAP CAF
10 1 (0.084%) XML
Miscellaneous
1 88 (7.43%) Onboarding
2 63 (5.32%) Driving Licence
3 49 (4.14%) Management Information System
4 46 (3.89%) Video Conferencing
5 21 (1.77%) Enterprise Software
6 19 (1.60%) Analytical Mindset
6 19 (1.60%) Self-Motivation
7 18 (1.52%) NHS
8 15 (1.27%) Product Ownership
8 15 (1.27%) Renewable Energy
9 12 (1.01%) Client/Server
10 11 (0.93%) Low-Code
11 8 (0.68%) EPoS
11 8 (0.68%) iPhone
11 8 (0.68%) Mobile App
12 7 (0.59%) Hybrid Cloud
12 7 (0.59%) IoT
13 6 (0.51%) Data Protection Act
13 6 (0.51%) Reference Data
14 5 (0.42%) Housing Association
Operating Systems
1 359 (30.32%) Windows
2 95 (8.02%) Windows 10
3 84 (7.09%) Windows Server
4 39 (3.29%) Linux
5 36 (3.04%) Android
6 30 (2.53%) Mac OS
7 28 (2.36%) Apple iOS
8 8 (0.68%) Unix
8 8 (0.68%) Windows Server 2016
9 5 (0.42%) Windows Server 2012
10 4 (0.34%) Windows Server 2019
11 3 (0.25%) Solaris
11 3 (0.25%) Ubuntu
12 2 (0.17%) Windows 7
12 2 (0.17%) Windows Server 2008
13 1 (0.084%) AIX
13 1 (0.084%) Windows Server 2003
Processes & Methodologies
1 305 (25.76%) Problem-Solving
2 215 (18.16%) ITIL
3 212 (17.91%) Customer Service
4 157 (13.26%) ERP
5 141 (11.91%) Continuous Improvement
6 125 (10.56%) ITSM
7 93 (7.85%) Business Intelligence
8 91 (7.69%) Process Improvement
9 79 (6.67%) Service Management
10 77 (6.50%) Change Management
11 59 (4.98%) CRM
12 55 (4.65%) Cybersecurity
13 45 (3.80%) Service Delivery
14 43 (3.63%) Data Analysis
15 40 (3.38%) Mentoring
15 40 (3.38%) Root Cause Analysis
16 39 (3.29%) Data Management
17 35 (2.96%) DevOps
17 35 (2.96%) Migration
18 34 (2.87%) Requirements Gathering
Programming Languages
1 248 (20.95%) SQL
2 39 (3.29%) PowerShell
3 30 (2.53%) T-SQL
4 26 (2.20%) Python
5 24 (2.03%) C#
6 14 (1.18%) VB.NET
7 12 (1.01%) Java
8 11 (0.93%) JavaScript
9 6 (0.51%) PHP
9 6 (0.51%) PL/SQL
9 6 (0.51%) VBA
10 5 (0.42%) ABAP
10 5 (0.42%) Data Analysis Expressions
10 5 (0.42%) Kusto Query Language
11 4 (0.34%) Delphi
11 4 (0.34%) Pascal
12 3 (0.25%) Apex Code
12 3 (0.25%) Bash
13 2 (0.17%) VB
14 1 (0.084%) R
Qualifications
1 145 (12.25%) Degree
2 42 (3.55%) Security Cleared
3 37 (3.13%) A+ Certification
3 37 (3.13%) Microsoft Certification
4 24 (2.03%) SC Cleared
5 16 (1.35%) HND
5 16 (1.35%) Microsoft Certified Professional
6 13 (1.10%) HNC
7 10 (0.84%) Computer Science Degree
8 9 (0.76%) DBS Check
9 8 (0.68%) DV Cleared
9 8 (0.68%) ITIL Foundation Certificate
10 6 (0.51%) MCSA
11 5 (0.42%) ITIL Certification
11 5 (0.42%) MCSE
11 5 (0.42%) Network+ Certification
11 5 (0.42%) SAP Certification
12 4 (0.34%) Cisco Certification
12 4 (0.34%) Master's Degree
12 4 (0.34%) MBCS
Quality Assurance & Compliance
1 76 (6.42%) SLA
2 22 (1.86%) QA
3 16 (1.35%) Accessibility
4 14 (1.18%) ISO/IEC 27001
5 12 (1.01%) Cyber Essentials
6 9 (0.76%) Data Quality
7 8 (0.68%) GDPR
8 6 (0.51%) Cyber Essentials PLUS
9 4 (0.34%) Actionable Recommendations
10 1 (0.084%) DICOM
10 1 (0.084%) PMO
System Software
1 246 (20.78%) Active Directory
2 24 (2.03%) VMware Infrastructure
3 15 (1.27%) Hyper-V
4 8 (0.68%) Virtual Desktop
5 5 (0.42%) BitLocker
5 5 (0.42%) Virtual Machines
5 5 (0.42%) XenApp
6 3 (0.25%) Docker
7 1 (0.084%) vSphere
Systems Management
1 80 (6.76%) Microsoft Intune
2 28 (2.36%) SCCM
3 7 (0.59%) Single Sign-On
4 4 (0.34%) Grafana
5 2 (0.17%) Control-M
5 2 (0.17%) Jamf Pro
5 2 (0.17%) Kibana
5 2 (0.17%) Kubernetes
5 2 (0.17%) Prometheus
6 1 (0.084%) AirWatch
6 1 (0.084%) EMC NetWorker
6 1 (0.084%) Symantec Endpoint Protection
6 1 (0.084%) Terraform
Vendors
1 407 (34.38%) Microsoft
2 54 (4.56%) ServiceNow
3 34 (2.87%) VMware
4 33 (2.79%) Oracle
5 26 (2.20%) SAP
6 21 (1.77%) Google
7 20 (1.69%) Adobe
8 15 (1.27%) Freshdesk
8 15 (1.27%) iManage
9 14 (1.18%) Apple
10 13 (1.10%) Citrix
10 13 (1.10%) Northgate
11 12 (1.01%) Cisco
11 12 (1.01%) Nintex
12 11 (0.93%) ConnectWise
12 11 (0.93%) HubSpot
12 11 (0.93%) Salesforce
13 9 (0.76%) Intapp
13 9 (0.76%) Sage
13 9 (0.76%) Starlink