Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £33,000 per year, according to job vacancies posted during the 6 months leading to 22 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
22 Jan 2026
Same period 2025 Same period 2024
Rank 130 204 150
Rank change year-on-year +74 -54 +79
Permanent jobs requiring a Support Analyst 1,100 804 1,246
As % of all permanent jobs in the UK 1.78% 1.51% 1.99%
As % of the Job Titles category 1.96% 1.64% 2.09%
Number of salaries quoted 849 480 1,040
10th Percentile £26,000 £26,363 £24,750
25th Percentile £28,000 £31,250 £28,500
Median annual salary (50th Percentile) £33,000 £40,000 £36,500
Median % change year-on-year -17.50% +9.59% +7.35%
75th Percentile £41,264 £51,873 £48,563
90th Percentile £52,650 £67,500 £62,250
UK excluding London median annual salary £32,000 £34,500 £32,500
% change year-on-year -7.25% +6.15% +4.84%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 56,236 49,146 59,685
% of permanent jobs with a recognized job title 90.80% 92.50% 95.21%
Number of salaries quoted 34,885 25,424 46,340
10th Percentile £28,697 £33,500 £30,000
25th Percentile £37,500 £45,000 £40,000
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.33%
75th Percentile £75,000 £78,750 £75,000
90th Percentile £95,000 £98,474 £95,000
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% -5.14%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 22 January 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 22 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +81 995 £33,000 -17.50% 103
UK excluding London +105 823 £32,000 -7.25% 102
South East +90 258 £32,750 -6.43% 28
London +5 249 £41,222 -14.10% 23
Work from Home +38 244 £32,500 -18.75% 47
Midlands +72 157 £30,000 -9.77% 13
North of England +48 149 £31,000 -10.14% 26
South West +63 107 £32,500 +1.96% 15
West Midlands +58 84 £34,500 +2.99% 5
Yorkshire +26 79 £26,000 -28.77% 15
East of England +54 73 £27,500 -21.43% 10
East Midlands +42 73 £29,500 -10.61% 8
Scotland +18 62 £35,000 - 11
North West +9 53 £33,750 +3.45% 8
North East +19 17 £31,500 -10.00% 3
Northern Ireland -5 12 £31,500 -8.43%
Wales -7 5 £48,500 +38.57% 1

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 22 January 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 452 (41.09%) Microsoft
2 382 (34.73%) Problem-Solving
3 368 (33.45%) Windows
4 325 (29.55%) Customer Service
5 294 (26.73%) Microsoft 365
6 257 (23.36%) Active Directory
7 254 (23.09%) SQL
8 250 (22.73%) ITIL
9 216 (19.64%) Azure
10 157 (14.27%) Microsoft Office
11 153 (13.91%) Degree
12 125 (11.36%) Entra ID
13 116 (10.55%) Microsoft Intune
14 113 (10.27%) ERP
15 112 (10.18%) Power Platform
16 108 (9.82%) ITSM
17 103 (9.36%) Windows Server
18 102 (9.27%) Continuous Improvement
18 102 (9.27%) Microsoft Excel
19 93 (8.45%) Business Intelligence
20 87 (7.91%) SLA
20 87 (7.91%) Windows 10
21 84 (7.64%) Process Improvement
22 83 (7.55%) Power BI
22 83 (7.55%) Service Management
23 81 (7.36%) Firewall
24 77 (7.00%) DNS
25 75 (6.82%) Change Management
26 73 (6.64%) DHCP
26 73 (6.64%) SharePoint

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 73 (6.64%) SharePoint
2 65 (5.91%) Microsoft Exchange
3 17 (1.55%) Confluence
4 13 (1.18%) Skype for Business
5 12 (1.09%) IIS
6 3 (0.27%) WebSphere
6 3 (0.27%) WebSphere Application Server
7 2 (0.18%) Exchange Server 2013
8 1 (0.091%) Appian
8 1 (0.091%) Moodle
8 1 (0.091%) Tomcat
8 1 (0.091%) Umbraco
Applications
1 157 (14.27%) Microsoft Office
2 102 (9.27%) Microsoft Excel
3 48 (4.36%) Microsoft PowerPoint
4 19 (1.73%) Spreadsheet
5 11 (1.00%) MS Visio
6 1 (0.091%) Acrobat
6 1 (0.091%) AutoCAD
6 1 (0.091%) Photoshop
Business Applications
1 26 (2.36%) Dynamics CRM
2 14 (1.27%) NetSuite
3 13 (1.18%) Endur
3 13 (1.18%) NEC Housing
4 11 (1.00%) Dynamics AX
5 10 (0.91%) Visualfiles
6 9 (0.82%) Oracle EBS
7 6 (0.55%) Fidessa
7 6 (0.55%) SAP S/4HANA
7 6 (0.55%) Shopify
8 5 (0.45%) Dynamics NAV
8 5 (0.45%) Magento
8 5 (0.45%) SAP HR
8 5 (0.45%) SAP Payroll
9 3 (0.27%) Elite 3E
10 2 (0.18%) Remedy ITSM
10 2 (0.18%) SAP Business ByDesign
11 1 (0.091%) Sage 200
11 1 (0.091%) SAP ERP
11 1 (0.091%) SAP EWM
Cloud Services
1 294 (26.73%) Microsoft 365
2 216 (19.64%) Azure
3 125 (11.36%) Entra ID
4 112 (10.18%) Power Platform
5 52 (4.73%) Dynamics 365
6 47 (4.27%) SaaS
7 33 (3.00%) AWS
8 28 (2.55%) OneDrive
9 26 (2.36%) PowerApps
10 18 (1.64%) Power Automate
11 14 (1.27%) Google Workspace
12 8 (0.73%) Azure DevOps
13 5 (0.45%) Azure Monitor
13 5 (0.45%) dbt
14 4 (0.36%) OCI
14 4 (0.36%) PaaS
15 3 (0.27%) BigCommerce
15 3 (0.27%) IaaS
15 3 (0.27%) Oracle Service Cloud
16 2 (0.18%) Datadog
Communications & Networking
1 81 (7.36%) Firewall
2 77 (7.00%) DNS
3 73 (6.64%) DHCP
4 60 (5.45%) VPN
5 50 (4.55%) LAN
6 45 (4.09%) WAN
7 41 (3.73%) TCP/IP
8 31 (2.82%) Remote Desktop
9 30 (2.73%) Wireless
10 19 (1.73%) WebEx
11 18 (1.64%) VoIP
12 17 (1.55%) SD-WAN
12 17 (1.55%) Wi-Fi
13 16 (1.45%) Internet
14 15 (1.36%) Broadband
15 14 (1.27%) Unified Communications
16 13 (1.18%) Skype
17 11 (1.00%) MPLS
17 11 (1.00%) WinSCP
18 8 (0.73%) Wireshark
Database & Business Intelligence
1 83 (7.55%) Power BI
2 72 (6.55%) SQL Server
3 25 (2.27%) Oracle Reports
3 25 (2.27%) Relational Database
4 17 (1.55%) MySQL
5 9 (0.82%) SQL Server Integration Services
6 7 (0.64%) Metabase
7 6 (0.55%) Oracle Database
8 5 (0.45%) Crystal Reports
8 5 (0.45%) Data Warehouse
8 5 (0.45%) PostgreSQL
8 5 (0.45%) SQL Server Reporting Services
9 2 (0.18%) Azure SQL Database
10 1 (0.091%) SAP BW
Development Applications
1 71 (6.45%) JIRA
2 20 (1.82%) Git
3 7 (0.64%) Bitbucket
3 7 (0.64%) Visual Studio
4 4 (0.36%) LabVIEW
General
1 505 (45.91%) Social Skills
2 166 (15.09%) Analytical Skills
3 159 (14.45%) Finance
4 105 (9.55%) Law
5 76 (6.91%) Organisational Skills
6 67 (6.09%) Manufacturing
7 63 (5.73%) Retail
8 56 (5.09%) Telecoms
9 51 (4.64%) Legal
10 31 (2.82%) Marketing
11 27 (2.45%) Advertising
12 16 (1.45%) Automotive
13 14 (1.27%) Back Office
14 13 (1.18%) Billing
14 13 (1.18%) Documentation Skills
15 12 (1.09%) Banking
16 10 (0.91%) Front Office
17 6 (0.55%) Pharmaceutical
18 5 (0.45%) Financial Institution
18 5 (0.45%) Presentation Skills
Libraries, Frameworks & Software Standards
1 17 (1.55%) .NET
2 15 (1.36%) HTML
3 14 (1.27%) EDI
4 11 (1.00%) CSS
5 9 (0.82%) FIX Protocol
5 9 (0.82%) Oracle Fusion
6 8 (0.73%) REST
6 8 (0.73%) SOAP
7 6 (0.55%) LDAP
8 5 (0.45%) Lightning Web Components
8 5 (0.45%) Middleware
8 5 (0.45%) XML
9 4 (0.36%) JSON
9 4 (0.36%) React
9 4 (0.36%) Software Packaging
10 3 (0.27%) Web Services
11 2 (0.18%) jQuery
12 1 (0.091%) MFC
Miscellaneous
1 97 (8.82%) Onboarding
2 71 (6.45%) Management Information System
3 64 (5.82%) Driving Licence
4 46 (4.18%) Video Conferencing
5 35 (3.18%) Enterprise Software
6 19 (1.73%) Self-Motivation
7 18 (1.64%) NHS
8 16 (1.45%) Data Centre
9 10 (0.91%) Product Ownership
10 9 (0.82%) Analytical Mindset
10 9 (0.82%) EPoS
10 9 (0.82%) Renewable Energy
11 8 (0.73%) Client/Server
11 8 (0.73%) FMCG
12 7 (0.64%) IoT
12 7 (0.64%) Mobile App
13 6 (0.55%) iPhone
13 6 (0.55%) PKI
14 5 (0.45%) iSeries
14 5 (0.45%) Reference Data
Operating Systems
1 368 (33.45%) Windows
2 103 (9.36%) Windows Server
3 87 (7.91%) Windows 10
4 49 (4.45%) Mac OS
5 40 (3.64%) Linux
6 36 (3.27%) Apple iOS
7 23 (2.09%) Android
8 21 (1.91%) Windows Server 2019
9 14 (1.27%) Windows Server 2016
10 13 (1.18%) Unix
11 6 (0.55%) Mac OS X
12 5 (0.45%) Solaris
13 4 (0.36%) Windows Server 2008
13 4 (0.36%) Windows Server 2012
14 3 (0.27%) Ubuntu
15 2 (0.18%) VMS
15 2 (0.18%) Windows 7
16 1 (0.091%) AIX
16 1 (0.091%) Windows Server 2003
Processes & Methodologies
1 382 (34.73%) Problem-Solving
2 325 (29.55%) Customer Service
3 250 (22.73%) ITIL
4 113 (10.27%) ERP
5 108 (9.82%) ITSM
6 102 (9.27%) Continuous Improvement
7 93 (8.45%) Business Intelligence
8 84 (7.64%) Process Improvement
9 83 (7.55%) Service Management
10 75 (6.82%) Change Management
11 57 (5.18%) Cybersecurity
12 54 (4.91%) Mentoring
13 50 (4.55%) CRM
14 46 (4.18%) Asset Management
15 42 (3.82%) Incident Management
16 41 (3.73%) User Experience
17 40 (3.64%) Data Analysis
18 37 (3.36%) Root Cause Analysis
19 35 (3.18%) Computer Science
20 31 (2.82%) Logistics
Programming Languages
1 254 (23.09%) SQL
2 37 (3.36%) PowerShell
3 31 (2.82%) T-SQL
4 30 (2.73%) C#
4 30 (2.73%) Python
5 11 (1.00%) Java
6 10 (0.91%) VB.NET
7 9 (0.82%) PL/SQL
8 8 (0.73%) VB
9 7 (0.64%) JavaScript
10 6 (0.55%) VBA
11 5 (0.45%) Data Analysis Expressions
11 5 (0.45%) Kusto Query Language
12 3 (0.27%) Apex Code
12 3 (0.27%) Bash
12 3 (0.27%) Bicep
13 2 (0.18%) Shell Script
14 1 (0.091%) ABAP
14 1 (0.091%) VBScript
Qualifications
1 153 (13.91%) Degree
2 61 (5.55%) Microsoft Certification
3 49 (4.45%) Security Cleared
4 41 (3.73%) SC Cleared
5 31 (2.82%) A+ Certification
6 25 (2.27%) MCP
7 21 (1.91%) DBS Check
7 21 (1.91%) ITIL Foundation Certificate
8 19 (1.73%) Computer Science Degree
9 16 (1.45%) HND
10 15 (1.36%) CCNA
10 15 (1.36%) Cisco Certification
11 14 (1.27%) ITIL Certification
12 13 (1.18%) HNC
13 11 (1.00%) Network+ Certification
14 10 (0.91%) MCSA
15 9 (0.82%) BPSS Clearance
16 5 (0.45%) MCSE
16 5 (0.45%) MCTS
17 4 (0.36%) DV Cleared
Quality Assurance & Compliance
1 87 (7.91%) SLA
2 24 (2.18%) QA
3 14 (1.27%) ISO/IEC 27001
4 13 (1.18%) Accessibility
5 9 (0.82%) Cyber Essentials
6 7 (0.64%) Data Quality
7 6 (0.55%) GDPR
8 4 (0.36%) 21 CFR Part 11
8 4 (0.36%) GxP
9 3 (0.27%) Cyber Essentials PLUS
10 1 (0.091%) Actionable Recommendations
10 1 (0.091%) PCI DSS
System Software
1 257 (23.36%) Active Directory
2 26 (2.36%) VMware Infrastructure
3 15 (1.36%) Hyper-V
3 15 (1.36%) Virtual Desktop
4 6 (0.55%) Virtual Machines
5 3 (0.27%) BitLocker
5 3 (0.27%) Firmware
Systems Management
1 116 (10.55%) Microsoft Intune
2 21 (1.91%) SCCM
3 9 (0.82%) Grafana
4 8 (0.73%) Jamf Pro
5 7 (0.64%) Control-M
5 7 (0.64%) Kubernetes
5 7 (0.64%) Prometheus
6 6 (0.55%) WSUS
7 5 (0.45%) Autotask
8 3 (0.27%) Terraform
9 1 (0.091%) AirWatch
9 1 (0.091%) EMC NetWorker
9 1 (0.091%) SCOM
9 1 (0.091%) Symantec Endpoint Protection
Vendors
1 452 (41.09%) Microsoft
2 45 (4.09%) Oracle
3 41 (3.73%) Cisco
4 31 (2.82%) ServiceNow
5 30 (2.73%) SAP
5 30 (2.73%) VMware
6 27 (2.45%) Meraki
7 23 (2.09%) Adobe
8 19 (1.73%) CheckPoint
8 19 (1.73%) Palo Alto
9 18 (1.64%) Polycom
10 14 (1.27%) Apple
10 14 (1.27%) Google
10 14 (1.27%) Salesforce
11 11 (1.00%) Citrix
11 11 (1.00%) Fortinet
11 11 (1.00%) Northgate
11 11 (1.00%) SolarWinds
12 10 (0.91%) Guidewire
12 10 (0.91%) Sage