Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 20 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
20 Aug 2026
Same period 2025 Same period 2024
Rank 163 131 215
Rank change year-on-year -32 +84 -16
Permanent jobs requiring a Support Analyst 1,331 1,229 1,067
As % of all permanent jobs in the UK 1.24% 2.46% 1.28%
As % of the Job Titles category 1.32% 2.74% 1.35%
Number of salaries quoted 1,094 1,047 740
10th Percentile £26,750 £25,500 £24,000
25th Percentile £29,750 £28,000 £28,250
Median annual salary (50th Percentile) £35,000 £34,000 £35,000
Median % change year-on-year +2.94% -2.86% -
75th Percentile £42,500 £45,000 £43,750
90th Percentile £50,000 £55,000 £58,750
UK excluding London median annual salary £32,500 £32,500 £32,500
% change year-on-year - - +4.00%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 101,050 44,873 78,946
% of permanent jobs with a recognized job title 93.99% 89.93% 95.07%
Number of salaries quoted 69,068 26,506 52,274
10th Percentile £30,000 £28,250 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £75,000 £75,000 £72,250
90th Percentile £96,250 £95,000 £91,250
UK excluding London median annual salary £53,171 £48,000 £50,000
% change year-on-year +10.77% -4.00% -6.54%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 20 August 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 20 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -31 1,206 £35,000 +4.48% 134
UK excluding London -10 1,090 £32,500 - 108
South East +26 303 £32,500 -2.99% 36
Work from Home -7 299 £37,500 +7.14% 42
North of England 0 248 £35,000 +16.67% 33
London -67 223 £42,500 -6.15% 39
Midlands -28 171 £35,000 +7.69% 14
North West +37 139 £34,500 +4.55% 19
South West -47 139 £32,500 - 10
East of England -21 122 £30,000 +1.69% 17
Yorkshire -32 105 £35,000 +22.81% 9
East Midlands -23 97 £35,000 +18.64% 6
West Midlands -44 74 £37,500 +11.94% 8
Scotland +37 66 £30,000 -30.64% 4
Northern Ireland -56 25 - - 2
Wales -63 16 £35,000 +16.67% 1
North East -80 4 £30,000 -3.23% 6

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 20 August 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 461 (34.64%) Microsoft
2 406 (30.50%) Windows
3 379 (28.47%) Microsoft 365
4 372 (27.95%) Problem-Solving
5 271 (20.36%) Active Directory
6 253 (19.01%) SQL
7 224 (16.83%) ITIL
8 220 (16.53%) Continuous Improvement
9 200 (15.03%) Azure
10 195 (14.65%) Customer Service
11 147 (11.04%) ITSM
12 140 (10.52%) ERP
13 132 (9.92%) Windows Server
14 130 (9.77%) Service Management
15 122 (9.17%) Entra ID
16 111 (8.34%) Microsoft Office
16 111 (8.34%) SharePoint
17 110 (8.26%) Degree
18 83 (6.24%) Microsoft Intune
19 79 (5.94%) Change Management
19 79 (5.94%) SQL Server
20 78 (5.86%) Microsoft Exchange
21 73 (5.48%) Project Delivery
22 72 (5.41%) Windows 10
23 69 (5.18%) Business Intelligence
23 69 (5.18%) Process Improvement
23 69 (5.18%) Service Delivery
24 68 (5.11%) Power Platform
24 68 (5.11%) Root Cause Analysis
25 66 (4.96%) SaaS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 111 (8.34%) SharePoint
2 78 (5.86%) Microsoft Exchange
3 29 (2.18%) IIS
4 12 (0.90%) Skype for Business
5 5 (0.38%) Confluence
6 4 (0.30%) Tomcat
7 3 (0.23%) CMS
7 3 (0.23%) SAS
8 1 (0.075%) Blackberry Enterprise Server
8 1 (0.075%) Exchange Server 2013
Applications
1 111 (8.34%) Microsoft Office
2 61 (4.58%) Microsoft Excel
3 21 (1.58%) Microsoft PowerPoint
4 3 (0.23%) Photoshop
5 2 (0.15%) Siemens NX
6 1 (0.075%) MS Visio
6 1 (0.075%) Revit
6 1 (0.075%) Windchill
Business Applications
1 17 (1.28%) Dynamics CRM
2 15 (1.13%) Visualfiles
3 14 (1.05%) Oracle Retail
4 11 (0.83%) NetSuite
5 9 (0.68%) Elite 3E
5 9 (0.68%) Oracle Financials
6 8 (0.60%) Dynamics NAV
6 8 (0.60%) iTrent
6 8 (0.60%) Oracle EBS
6 8 (0.60%) Unit4 Business World
7 7 (0.53%) Dynamics AX
7 7 (0.53%) Infor M3
8 6 (0.45%) NEC Housing
9 5 (0.38%) Fidessa
9 5 (0.38%) Oracle Assets
9 5 (0.38%) Oracle Receivables
9 5 (0.38%) SAP Business One
10 4 (0.30%) Exchequer
10 4 (0.30%) JDE OneWorld
10 4 (0.30%) Oracle Applications
Cloud Services
1 379 (28.47%) Microsoft 365
2 200 (15.03%) Azure
3 122 (9.17%) Entra ID
4 68 (5.11%) Power Platform
5 66 (4.96%) SaaS
6 57 (4.28%) Dynamics 365
7 53 (3.98%) OneDrive
8 21 (1.58%) PowerApps
9 19 (1.43%) Power Automate
10 17 (1.28%) Microsoft Copilot
11 16 (1.20%) AWS
12 12 (0.90%) Google Workspace
13 11 (0.83%) IaaS
13 11 (0.83%) PaaS
14 9 (0.68%) Mimecast
15 8 (0.60%) Azure DevOps
15 8 (0.60%) ClickUp
15 8 (0.60%) GCP
16 5 (0.38%) OCI
17 3 (0.23%) dbt
Communications & Networking
1 57 (4.28%) DNS
2 52 (3.91%) WAN
3 49 (3.68%) DHCP
4 45 (3.38%) Firewall
4 45 (3.38%) VPN
5 43 (3.23%) TCP/IP
6 37 (2.78%) LAN
6 37 (2.78%) Wi-Fi
7 27 (2.03%) Unified Communications
8 23 (1.73%) VoIP
9 17 (1.28%) Broadband
10 16 (1.20%) VLAN
11 13 (0.98%) 4G
11 13 (0.98%) SD-WAN
11 13 (0.98%) WebEx
12 12 (0.90%) Skype
13 11 (0.83%) Wireless
14 7 (0.53%) Network Security
15 6 (0.45%) MPLS
15 6 (0.45%) Structured Cabling
Database & Business Intelligence
1 79 (5.94%) SQL Server
2 47 (3.53%) Power BI
3 27 (2.03%) Crystal Reports
4 11 (0.83%) Relational Database
5 10 (0.75%) SQL Server Integration Services
6 7 (0.53%) BusinessObjects
6 7 (0.53%) Power Query
6 7 (0.53%) SQL Server Reporting Services
7 5 (0.38%) Data Warehouse
7 5 (0.38%) MySQL
7 5 (0.38%) PostgreSQL
8 4 (0.30%) Oracle Reports
9 3 (0.23%) Metabase
9 3 (0.23%) Oracle Database
10 2 (0.15%) Db2
10 2 (0.15%) Qlik Sense
10 2 (0.15%) Tableau
11 1 (0.075%) SQL Server Analysis Services
Development Applications
1 44 (3.31%) JIRA
2 4 (0.30%) Eclipse
2 4 (0.30%) Git
2 4 (0.30%) Oracle Forms
2 4 (0.30%) Toad
3 3 (0.23%) Visual Studio
4 1 (0.075%) SQL Server Management Studio (SSMS)
General
1 442 (33.21%) Social Skills
2 197 (14.80%) Finance
3 172 (12.92%) Analytical Skills
4 88 (6.61%) Law
5 79 (5.94%) Legal
5 79 (5.94%) Manufacturing
6 65 (4.88%) Retail
7 60 (4.51%) Organisational Skills
8 48 (3.61%) Documentation Skills
9 31 (2.33%) Banking
10 19 (1.43%) Advertising
10 19 (1.43%) Presentation Skills
11 17 (1.28%) Public Sector
12 15 (1.13%) Telecoms
13 12 (0.90%) Legal Technology
14 11 (0.83%) Automotive
14 11 (0.83%) Front Office
14 11 (0.83%) Local Government
15 9 (0.68%) Inclusion and Diversity
15 9 (0.68%) Investment Banking
Libraries, Frameworks & Software Standards
1 27 (2.03%) XML
2 23 (1.73%) .NET
2 23 (1.73%) HTML
3 20 (1.50%) CSS
4 19 (1.43%) Web Services
5 15 (1.13%) FIX Protocol
6 12 (0.90%) .NET Framework
6 12 (0.90%) REST
7 9 (0.68%) SOAP
8 6 (0.45%) EDI
8 6 (0.45%) JSON
9 3 (0.23%) Elastic Stack
9 3 (0.23%) Kafka
9 3 (0.23%) Middleware
9 3 (0.23%) Oracle Fusion
10 2 (0.15%) 802.1X
11 1 (0.075%) Terraform
11 1 (0.075%) WSDL
11 1 (0.075%) XSD
11 1 (0.075%) XSL
Miscellaneous
1 63 (4.73%) Onboarding
2 58 (4.36%) Driving Licence
3 33 (2.48%) Management Information System
3 33 (2.48%) Self-Motivation
4 28 (2.10%) Video Conferencing
5 23 (1.73%) Analytical Mindset
6 22 (1.65%) Client/Server
7 11 (0.83%) Hybrid Cloud
8 9 (0.68%) Enterprise Software
8 9 (0.68%) Fixed Income
9 8 (0.60%) CMDB
9 8 (0.60%) Data Structures
10 7 (0.53%) FMCG
10 7 (0.53%) NHS
10 7 (0.53%) Product Ownership
11 6 (0.45%) Housing Association
11 6 (0.45%) Manufacturing Execution System
11 6 (0.45%) Operational Technology
12 5 (0.38%) Data Centre
12 5 (0.38%) Legacy Systems
Operating Systems
1 406 (30.50%) Windows
2 132 (9.92%) Windows Server
3 72 (5.41%) Windows 10
4 45 (3.38%) Linux
5 30 (2.25%) Android
6 27 (2.03%) Mac OS
7 16 (1.20%) Windows Server 2019
8 14 (1.05%) Apple iOS
9 8 (0.60%) Unix
10 4 (0.30%) Windows Server 2016
11 3 (0.23%) CentOS
11 3 (0.23%) Rocky
11 3 (0.23%) Solaris
11 3 (0.23%) Ubuntu
Processes & Methodologies
1 372 (27.95%) Problem-Solving
2 224 (16.83%) ITIL
3 220 (16.53%) Continuous Improvement
4 195 (14.65%) Customer Service
5 147 (11.04%) ITSM
6 140 (10.52%) ERP
7 130 (9.77%) Service Management
8 79 (5.94%) Change Management
9 73 (5.48%) Project Delivery
10 69 (5.18%) Business Intelligence
10 69 (5.18%) Process Improvement
10 69 (5.18%) Service Delivery
11 68 (5.11%) Root Cause Analysis
12 65 (4.88%) Stakeholder Engagement
13 62 (4.66%) Incident Management
14 61 (4.58%) Collaborative Working
15 55 (4.13%) User Experience
16 49 (3.68%) Cybersecurity
17 45 (3.38%) CRM
18 44 (3.31%) Problem Management
Programming Languages
1 253 (19.01%) SQL
2 53 (3.98%) PowerShell
3 32 (2.40%) C#
4 30 (2.25%) JavaScript
5 15 (1.13%) Python
6 10 (0.75%) PL/SQL
7 9 (0.68%) C++
8 8 (0.60%) Java
9 7 (0.53%) T-SQL
10 5 (0.38%) PHP
10 5 (0.38%) Ruby
11 4 (0.30%) Bash
12 3 (0.23%) Perl
12 3 (0.23%) VB
12 3 (0.23%) VB.NET
12 3 (0.23%) VBA
13 2 (0.15%) Tcl
14 1 (0.075%) Google Apps Script
14 1 (0.075%) Pascal
14 1 (0.075%) R
Qualifications
1 110 (8.26%) Degree
2 43 (3.23%) A+ Certification
3 39 (2.93%) Security Cleared
4 36 (2.70%) Microsoft Certification
5 22 (1.65%) SC Cleared
6 12 (0.90%) ITIL Foundation Certificate
6 12 (0.90%) Microsoft Certified Professional
7 8 (0.60%) Computer Science Degree
7 8 (0.60%) Network+ Certification
8 7 (0.53%) CCNA
8 7 (0.53%) Cisco Certification
8 7 (0.53%) ITIL Certification
9 6 (0.45%) MBCS
10 5 (0.38%) AAT
11 4 (0.30%) BPSS Clearance
11 4 (0.30%) DV Cleared
11 4 (0.30%) HNC
12 3 (0.23%) Azure Certification
13 1 (0.075%) DBS Check
13 1 (0.075%) Oracle Certification
Quality Assurance & Compliance
1 46 (3.46%) SLA
2 22 (1.65%) ISO/IEC 27001
3 16 (1.20%) Cyber Essentials
4 14 (1.05%) Data Quality
5 10 (0.75%) QA
6 5 (0.38%) Accessibility
6 5 (0.38%) GDPR
7 4 (0.30%) Cyber Essentials PLUS
8 2 (0.15%) PCI DSS
9 1 (0.075%) DICOM
9 1 (0.075%) PMO
System Software
1 271 (20.36%) Active Directory
2 32 (2.40%) Hyper-V
3 25 (1.88%) VMware Infrastructure
4 7 (0.53%) Firmware
5 6 (0.45%) Virtual Desktop
5 6 (0.45%) XenApp
6 3 (0.23%) Docker
6 3 (0.23%) Microsoft Virtual Server
6 3 (0.23%) Virtual Machines
6 3 (0.23%) Virtual Servers
7 2 (0.15%) BitLocker
7 2 (0.15%) vSphere
Systems Management
1 83 (6.24%) Microsoft Intune
2 17 (1.28%) SCCM
3 7 (0.53%) Single Sign-On
3 7 (0.53%) Systems Management Server (SMS)
4 6 (0.45%) Kibana
5 5 (0.38%) Jamf Pro
6 2 (0.15%) FortiGate
6 2 (0.15%) Grafana
7 1 (0.075%) Autotask
7 1 (0.075%) Cisco CUCM
7 1 (0.075%) Failover Clustering
7 1 (0.075%) Microsoft Clustering
Vendors
1 461 (34.64%) Microsoft
2 61 (4.58%) ServiceNow
3 47 (3.53%) Oracle
4 37 (2.78%) VMware
5 26 (1.95%) SAP
6 25 (1.88%) iManage
7 22 (1.65%) Cisco
7 22 (1.65%) Citrix
8 18 (1.35%) IFS
9 17 (1.28%) Apple
10 15 (1.13%) Google
10 15 (1.13%) Salesforce
11 14 (1.05%) Sage
12 13 (0.98%) Epicor
12 13 (0.98%) Starlink
13 12 (0.90%) Aderant
13 12 (0.90%) IBM
13 12 (0.90%) Meraki
14 11 (0.83%) Intapp
14 11 (0.83%) Polycom