Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £33,500 per year, according to job vacancies posted during the 6 months leading to 10 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
10 Jan 2026
Same period 2025 Same period 2024
Rank 128 205 150
Rank change year-on-year +77 -55 +83
Permanent jobs requiring a Support Analyst 1,095 806 1,145
As % of all permanent jobs in the UK 1.84% 1.50% 2.07%
As % of the Job Titles category 2.03% 1.62% 2.17%
Number of salaries quoted 852 477 964
10th Percentile £26,000 £26,325 £24,250
25th Percentile £28,000 £31,250 £28,750
Median annual salary (50th Percentile) £33,500 £40,000 £37,500
Median % change year-on-year -16.25% +6.67% +7.14%
75th Percentile £42,500 £51,500 £48,750
90th Percentile £53,750 £67,500 £63,750
UK excluding London median annual salary £32,500 £34,624 £32,500
% change year-on-year -6.13% +6.54% +4.42%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 53,964 49,873 52,801
% of permanent jobs with a recognized job title 90.60% 92.94% 95.31%
Number of salaries quoted 33,374 25,957 40,710
10th Percentile £28,500 £33,250 £30,500
25th Percentile £36,250 £45,000 £41,250
Median annual salary (50th Percentile) £55,000 £60,000 £57,500
Median % change year-on-year -8.33% +4.35% -4.17%
75th Percentile £75,000 £78,750 £77,500
90th Percentile £93,750 £97,500 £96,250
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -5.18%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 10 January 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 10 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +87 988 £33,000 -17.50% 100
UK excluding London +118 819 £32,500 -6.13% 93
Work from Home +46 250 £33,750 -15.63% 32
London -2 250 £43,750 -8.85% 19
South East +94 249 £32,750 -6.43% 30
Midlands +73 162 £30,375 -11.96% 16
North of England +41 149 £31,000 -7.81% 27
South West +50 104 £33,500 +5.10% 7
East Midlands +53 81 £29,500 -13.87% 5
West Midlands +45 81 £35,000 +1.09% 11
Yorkshire +25 78 £26,125 -28.42% 15
East of England +51 72 £27,500 -21.43% 11
Scotland +26 64 £35,000 - 3
North West +8 53 £33,750 +7.14% 12
North East +22 18 £31,500 -18.90%
Northern Ireland -3 12 £31,500 -8.43%
Wales -6 7 £48,500 +38.57%

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 10 January 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 456 (41.64%) Microsoft
2 393 (35.89%) Problem-Solving
3 373 (34.06%) Windows
4 329 (30.05%) Customer Service
5 296 (27.03%) Microsoft 365
6 264 (24.11%) Active Directory
6 264 (24.11%) SQL
7 257 (23.47%) ITIL
8 216 (19.73%) Azure
9 156 (14.25%) Microsoft Office
10 149 (13.61%) Degree
11 125 (11.42%) Entra ID
12 116 (10.59%) Microsoft Intune
13 113 (10.32%) Power Platform
14 111 (10.14%) ERP
15 108 (9.86%) Continuous Improvement
16 107 (9.77%) Windows Server
17 104 (9.50%) Microsoft Excel
18 99 (9.04%) ITSM
19 94 (8.58%) Business Intelligence
20 89 (8.13%) Firewall
21 88 (8.04%) Windows 10
22 85 (7.76%) Power BI
23 83 (7.58%) DNS
23 83 (7.58%) Service Management
24 82 (7.49%) SLA
25 81 (7.40%) Process Improvement
26 79 (7.21%) DHCP
27 73 (6.67%) SQL Server
28 72 (6.58%) Change Management

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 71 (6.48%) Microsoft Exchange
2 70 (6.39%) SharePoint
3 17 (1.55%) Confluence
4 14 (1.28%) IIS
5 13 (1.19%) Skype for Business
6 2 (0.18%) Adobe Experience Manager
6 2 (0.18%) CMS
6 2 (0.18%) Exchange Server 2013
6 2 (0.18%) WebSphere
6 2 (0.18%) WebSphere Application Server
7 1 (0.091%) Appian
7 1 (0.091%) Moodle
7 1 (0.091%) Tomcat
7 1 (0.091%) Umbraco
Applications
1 156 (14.25%) Microsoft Office
2 104 (9.50%) Microsoft Excel
3 46 (4.20%) Microsoft PowerPoint
4 20 (1.83%) Spreadsheet
5 10 (0.91%) MS Visio
6 1 (0.091%) Acrobat
6 1 (0.091%) AutoCAD
6 1 (0.091%) Photoshop
Business Applications
1 26 (2.37%) Dynamics CRM
2 14 (1.28%) NetSuite
3 12 (1.10%) Endur
4 11 (1.00%) Visualfiles
5 10 (0.91%) NEC Housing
5 10 (0.91%) Oracle EBS
6 9 (0.82%) Dynamics AX
7 8 (0.73%) SAP S/4HANA
8 6 (0.55%) Fidessa
9 5 (0.46%) Dynamics NAV
9 5 (0.46%) SAP HR
9 5 (0.46%) SAP Payroll
9 5 (0.46%) Shopify
10 4 (0.37%) Elite 3E
10 4 (0.37%) Magento
11 3 (0.27%) Remedy ITSM
12 2 (0.18%) SAP Business One
12 2 (0.18%) SAP HCM
13 1 (0.091%) Sage 200
13 1 (0.091%) SAP Business ByDesign
Cloud Services
1 296 (27.03%) Microsoft 365
2 216 (19.73%) Azure
3 125 (11.42%) Entra ID
4 113 (10.32%) Power Platform
5 52 (4.75%) Dynamics 365
6 46 (4.20%) SaaS
7 30 (2.74%) AWS
8 28 (2.56%) PowerApps
9 27 (2.47%) OneDrive
10 17 (1.55%) Power Automate
11 14 (1.28%) Google Workspace
12 7 (0.64%) Azure DevOps
13 5 (0.46%) Azure Monitor
14 4 (0.37%) dbt
14 4 (0.37%) OCI
14 4 (0.37%) PaaS
15 3 (0.27%) BigCommerce
15 3 (0.27%) IaaS
15 3 (0.27%) Oracle Service Cloud
16 2 (0.18%) Mimecast
Communications & Networking
1 89 (8.13%) Firewall
2 83 (7.58%) DNS
3 79 (7.21%) DHCP
4 65 (5.94%) VPN
5 57 (5.21%) LAN
6 52 (4.75%) WAN
7 42 (3.84%) TCP/IP
8 35 (3.20%) Remote Desktop
9 29 (2.65%) Wireless
10 22 (2.01%) VoIP
10 22 (2.01%) WebEx
11 19 (1.74%) Internet
11 19 (1.74%) SD-WAN
12 18 (1.64%) Wi-Fi
13 16 (1.46%) Broadband
14 14 (1.28%) Skype
14 14 (1.28%) Unified Communications
15 13 (1.19%) MPLS
16 9 (0.82%) Kerberos
16 9 (0.82%) WinSCP
Database & Business Intelligence
1 85 (7.76%) Power BI
2 73 (6.67%) SQL Server
3 28 (2.56%) Oracle Reports
4 23 (2.10%) Relational Database
5 19 (1.74%) MySQL
6 8 (0.73%) SQL Server Integration Services
7 6 (0.55%) Crystal Reports
7 6 (0.55%) Oracle Database
7 6 (0.55%) SQL Server Reporting Services
8 5 (0.46%) Metabase
8 5 (0.46%) PostgreSQL
9 4 (0.37%) Data Warehouse
10 2 (0.18%) Metadata
11 1 (0.091%) Azure SQL Database
11 1 (0.091%) BusinessObjects
11 1 (0.091%) MS Access
11 1 (0.091%) Tableau
Development Applications
1 69 (6.30%) JIRA
2 17 (1.55%) Git
3 7 (0.64%) Bitbucket
4 5 (0.46%) Visual Studio
5 4 (0.37%) LabVIEW
General
1 515 (47.03%) Social Skills
2 165 (15.07%) Analytical Skills
3 155 (14.16%) Finance
4 110 (10.05%) Law
5 73 (6.67%) Organisational Skills
6 62 (5.66%) Manufacturing
7 61 (5.57%) Retail
8 53 (4.84%) Telecoms
9 51 (4.66%) Legal
10 33 (3.01%) Marketing
11 25 (2.28%) Advertising
12 16 (1.46%) Automotive
13 15 (1.37%) Back Office
14 12 (1.10%) Banking
14 12 (1.10%) Billing
14 12 (1.10%) Documentation Skills
14 12 (1.10%) Front Office
15 10 (0.91%) Police
16 9 (0.82%) Pharmaceutical
17 5 (0.46%) Financial Institution
Libraries, Frameworks & Software Standards
1 17 (1.55%) HTML
2 15 (1.37%) EDI
3 14 (1.28%) .NET
4 13 (1.19%) CSS
4 13 (1.19%) Oracle Fusion
5 9 (0.82%) FIX Protocol
5 9 (0.82%) LDAP
6 7 (0.64%) REST
6 7 (0.64%) SOAP
7 5 (0.46%) Lightning Web Components
7 5 (0.46%) Software Packaging
7 5 (0.46%) XML
8 4 (0.37%) JSON
8 4 (0.37%) Middleware
8 4 (0.37%) React
9 3 (0.27%) Web Services
10 2 (0.18%) jQuery
10 2 (0.18%) SAP Fiori
11 1 (0.091%) MFC
11 1 (0.091%) SAP TM
Miscellaneous
1 97 (8.86%) Onboarding
2 73 (6.67%) Management Information System
3 63 (5.75%) Driving Licence
4 44 (4.02%) Video Conferencing
5 38 (3.47%) Enterprise Software
6 19 (1.74%) Data Centre
7 17 (1.55%) Self-Motivation
8 16 (1.46%) NHS
9 9 (0.82%) PKI
10 8 (0.73%) Analytical Mindset
10 8 (0.73%) Client/Server
10 8 (0.73%) EPoS
10 8 (0.73%) FMCG
10 8 (0.73%) Renewable Energy
11 7 (0.64%) iPhone
11 7 (0.64%) iSeries
11 7 (0.64%) Mobile App
12 6 (0.55%) Handset
12 6 (0.55%) IoT
12 6 (0.55%) Product Ownership
Operating Systems
1 373 (34.06%) Windows
2 107 (9.77%) Windows Server
3 88 (8.04%) Windows 10
4 52 (4.75%) Mac OS
5 40 (3.65%) Linux
6 37 (3.38%) Apple iOS
7 25 (2.28%) Windows Server 2019
8 22 (2.01%) Android
9 18 (1.64%) Windows Server 2016
10 13 (1.19%) Unix
11 6 (0.55%) Mac OS X
12 5 (0.46%) Solaris
13 3 (0.27%) Ubuntu
13 3 (0.27%) Windows Server 2008
13 3 (0.27%) Windows Server 2012
14 2 (0.18%) VMS
14 2 (0.18%) Windows 7
15 1 (0.091%) AIX
15 1 (0.091%) Windows Server 2003
Processes & Methodologies
1 393 (35.89%) Problem-Solving
2 329 (30.05%) Customer Service
3 257 (23.47%) ITIL
4 111 (10.14%) ERP
5 108 (9.86%) Continuous Improvement
6 99 (9.04%) ITSM
7 94 (8.58%) Business Intelligence
8 83 (7.58%) Service Management
9 81 (7.40%) Process Improvement
10 72 (6.58%) Change Management
11 60 (5.48%) Cybersecurity
12 58 (5.30%) Mentoring
13 49 (4.47%) CRM
14 45 (4.11%) Asset Management
14 45 (4.11%) Incident Management
15 43 (3.93%) Data Analysis
16 37 (3.38%) User Experience
17 34 (3.11%) Computer Science
17 34 (3.11%) Problem Management
17 34 (3.11%) Root Cause Analysis
Programming Languages
1 264 (24.11%) SQL
2 38 (3.47%) PowerShell
3 33 (3.01%) C#
4 30 (2.74%) Python
5 29 (2.65%) T-SQL
6 12 (1.10%) VB
7 10 (0.91%) Java
7 10 (0.91%) PL/SQL
8 9 (0.82%) VB.NET
9 7 (0.64%) JavaScript
10 6 (0.55%) VBA
11 5 (0.46%) Data Analysis Expressions
11 5 (0.46%) Kusto Query Language
12 3 (0.27%) Apex Code
12 3 (0.27%) Bash
12 3 (0.27%) Bicep
13 2 (0.18%) ABAP
13 2 (0.18%) Shell Script
14 1 (0.091%) VBScript
Qualifications
1 149 (13.61%) Degree
2 65 (5.94%) Microsoft Certification
3 49 (4.47%) Security Cleared
4 45 (4.11%) SC Cleared
5 28 (2.56%) MCP
6 26 (2.37%) A+ Certification
7 25 (2.28%) ITIL Foundation Certificate
8 24 (2.19%) DBS Check
9 19 (1.74%) CCNA
9 19 (1.74%) Cisco Certification
10 18 (1.64%) Computer Science Degree
11 16 (1.46%) ITIL Certification
12 15 (1.37%) HND
13 13 (1.19%) HNC
13 13 (1.19%) Network+ Certification
14 12 (1.10%) BPSS Clearance
15 11 (1.00%) MCSA
16 5 (0.46%) MCSE
16 5 (0.46%) MCTS
17 4 (0.37%) Master's Degree
Quality Assurance & Compliance
1 82 (7.49%) SLA
2 25 (2.28%) QA
3 16 (1.46%) Accessibility
4 14 (1.28%) ISO/IEC 27001
5 12 (1.10%) Cyber Essentials
6 10 (0.91%) Data Quality
7 7 (0.64%) GDPR
8 5 (0.46%) 21 CFR Part 11
8 5 (0.46%) Cyber Essentials PLUS
8 5 (0.46%) GxP
9 1 (0.091%) PCI DSS
System Software
1 264 (24.11%) Active Directory
2 27 (2.47%) VMware Infrastructure
3 16 (1.46%) Hyper-V
3 16 (1.46%) Virtual Desktop
4 7 (0.64%) Virtual Machines
5 5 (0.46%) BitLocker
5 5 (0.46%) Firmware
6 1 (0.091%) XenApp
Systems Management
1 116 (10.59%) Microsoft Intune
2 22 (2.01%) SCCM
3 9 (0.82%) Grafana
3 9 (0.82%) Jamf Pro
3 9 (0.82%) WSUS
4 7 (0.64%) Control-M
4 7 (0.64%) Kubernetes
4 7 (0.64%) Prometheus
5 5 (0.46%) Autotask
6 3 (0.27%) Terraform
7 1 (0.091%) AirWatch
7 1 (0.091%) EMC NetWorker
7 1 (0.091%) SCOM
7 1 (0.091%) Symantec Endpoint Protection
Vendors
1 456 (41.64%) Microsoft
2 51 (4.66%) Oracle
3 47 (4.29%) Cisco
4 31 (2.83%) SAP
4 31 (2.83%) ServiceNow
4 31 (2.83%) VMware
5 29 (2.65%) Meraki
6 24 (2.19%) Adobe
7 20 (1.83%) Polycom
8 19 (1.74%) CheckPoint
8 19 (1.74%) Palo Alto
9 17 (1.55%) Apple
10 16 (1.46%) Citrix
10 16 (1.46%) Google
11 14 (1.28%) Salesforce
12 13 (1.19%) Fortinet
13 11 (1.00%) Guidewire
14 10 (0.91%) Concur
14 10 (0.91%) Northgate
14 10 (0.91%) SolarWinds