Support Analyst Jobs

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 21 July 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
21 Jul 2024
Same period 2023 Same period 2022
Rank 210 214 304
Rank change year-on-year +4 +90 -32
Permanent jobs requiring a Support Analyst 1,261 1,351 2,389
As % of all permanent jobs advertised in the UK 1.32% 1.63% 1.35%
As % of the Job Titles category 1.39% 1.77% 1.41%
Number of salaries quoted 926 1,071 1,944
10th Percentile £24,000 £24,250 £23,250
25th Percentile £28,000 £27,750 £26,250
Median annual salary (50th Percentile) £35,000 £35,000 £32,500
Median % change year-on-year - +7.69% -
75th Percentile £46,235 £48,750 £43,750
90th Percentile £60,000 £66,250 £55,000
UK excluding London median annual salary £31,625 £31,000 £30,000
% change year-on-year +2.02% +3.33% +7.14%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 90,804 76,128 169,447
% of permanent jobs with a recognized job title 94.82% 91.78% 95.48%
Number of salaries quoted 62,448 52,562 88,042
10th Percentile £29,750 £32,500 £32,500
25th Percentile £40,000 £44,101 £43,500
Median annual salary (50th Percentile) £53,818 £60,000 £60,000
Median % change year-on-year -10.30% - +9.09%
75th Percentile £71,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,000 £51,500
% change year-on-year -5.66% +2.91% +8.42%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 21 July 2024.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 21 July 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +11 1,133 £35,000 - 109
UK excluding London +3 858 £31,625 +2.02% 110
London -14 365 £45,000 +5.88% 23
Work from Home -26 313 £36,500 - 52
South East +33 256 £32,500 +14.04% 32
North of England -4 178 £32,500 -4.41% 23
Midlands -9 141 £31,000 -3.13% 17
South West +32 120 £32,500 +8.33% 14
North West +10 114 £32,500 -7.14% 13
West Midlands -31 76 £34,843 +7.21% 12
East of England -16 70 £30,000 +3.45% 9
East Midlands +5 65 £29,000 +9.43% 5
Yorkshire +12 62 £32,500 -4.41% 8
Scotland -41 52 £30,000 -4.00% 15
Wales +4 40 £30,500 +24.49% 6
Northern Ireland +17 2 £31,500 -25.88% 2
North East -17 2 £31,250 -16.67% 2

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 21 July 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 448 (35.53%) Windows
2 424 (33.62%) Microsoft
3 409 (32.43%) Social Skills
4 341 (27.04%) Microsoft 365
5 310 (24.58%) Active Directory
6 290 (23.00%) SQL
7 274 (21.73%) Customer Service
8 262 (20.78%) Problem-Solving
9 230 (18.24%) ITIL
10 218 (17.29%) Microsoft Office
11 210 (16.65%) Windows 10
12 209 (16.57%) Finance
13 206 (16.34%) Azure
14 173 (13.72%) Degree
15 162 (12.85%) Analytical Skills
16 153 (12.13%) SLA
17 132 (10.47%) Microsoft Exchange
17 132 (10.47%) Incident Management
18 128 (10.15%) Linux
18 128 (10.15%) Windows Server
19 104 (8.25%) ITSM
20 102 (8.09%) Firewall
21 92 (7.30%) SharePoint
22 91 (7.22%) SQL Server
23 89 (7.06%) Oracle
24 86 (6.82%) Unix
25 85 (6.74%) WAN
25 85 (6.74%) VMware
26 84 (6.66%) Entra ID
27 83 (6.58%) Security Cleared

Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 132 (10.47%) Microsoft Exchange
2 92 (7.30%) SharePoint
3 45 (3.57%) WebLogic
4 31 (2.46%) Oracle Service Bus
5 9 (0.71%) CMS
5 9 (0.71%) Confluence
5 9 (0.71%) IIS
6 8 (0.63%) Tomcat
7 4 (0.32%) Skype for Business
8 3 (0.24%) Apache
8 3 (0.24%) GlassFish
8 3 (0.24%) JBoss
9 2 (0.16%) Exchange Server 2013
9 2 (0.16%) WebSphere
10 1 (0.079%) SharePoint 2013
10 1 (0.079%) WordPress
Applications
1 218 (17.29%) Microsoft Office
2 80 (6.34%) Microsoft Excel
3 37 (2.93%) MS Visio
4 9 (0.71%) Microsoft PowerPoint
5 2 (0.16%) LightWave 3D
6 1 (0.079%) Adobe Creative Suite
6 1 (0.079%) Microsoft Project
6 1 (0.079%) Trello
Business Applications
1 33 (2.62%) Remedy ITSM
2 30 (2.38%) Dynamics CRM
3 17 (1.35%) Dynamics NAV
4 10 (0.79%) Elite 3E
4 10 (0.79%) Fidessa
5 9 (0.71%) Dynamics GP
5 9 (0.71%) Endur
6 6 (0.48%) Oracle Cash Management
7 5 (0.40%) Maximo
7 5 (0.40%) NEC Housing
7 5 (0.40%) SAP S/4HANA
8 3 (0.24%) Infor SunSystems
8 3 (0.24%) iTrent
8 3 (0.24%) Markit EDM
8 3 (0.24%) NetSuite
8 3 (0.24%) thinkFolio
9 2 (0.16%) Academy Housing
9 2 (0.16%) Dynamics AX
9 2 (0.16%) Salesforce CRM
9 2 (0.16%) SAP HCM
Cloud Services
1 341 (27.04%) Microsoft 365
2 206 (16.34%) Azure
3 84 (6.66%) Entra ID
4 58 (4.60%) Dynamics 365
5 42 (3.33%) AWS
6 39 (3.09%) Power Platform
7 37 (2.93%) SaaS
8 17 (1.35%) Google Workspace
9 14 (1.11%) OneDrive
10 12 (0.95%) PowerApps
10 12 (0.95%) WhatsApp
11 10 (0.79%) Power Automate
12 9 (0.71%) GCP
13 5 (0.40%) Google Sheets
13 5 (0.40%) Mimecast
14 3 (0.24%) Azure Data Factory
14 3 (0.24%) Azure Sentinel
14 3 (0.24%) Cloud Computing
15 2 (0.16%) IaaS
15 2 (0.16%) PaaS
Communications & Networking
1 102 (8.09%) Firewall
2 85 (6.74%) WAN
3 79 (6.26%) DNS
4 74 (5.87%) DHCP
4 74 (5.87%) LAN
5 45 (3.57%) TCP/IP
6 39 (3.09%) VPN
7 35 (2.78%) Internet
8 29 (2.30%) Wi-Fi
9 28 (2.22%) Wireless
9 28 (2.22%) WLAN
10 21 (1.67%) VoIP
11 17 (1.35%) VLAN
12 15 (1.19%) Remote Desktop
13 10 (0.79%) FIX Connectivity
13 10 (0.79%) Network Security
14 9 (0.71%) SD-WAN
15 8 (0.63%) Cisco IOS
15 8 (0.63%) HTTP
15 8 (0.63%) Intranet
Database & Business Intelligence
1 91 (7.22%) SQL Server
2 43 (3.41%) Oracle Database
3 31 (2.46%) Oracle Database 10g
3 31 (2.46%) Oracle Database 11g
3 31 (2.46%) VLDB
4 29 (2.30%) SQL Server Reporting Services
5 23 (1.82%) Power BI
6 14 (1.11%) Elasticsearch
6 14 (1.11%) SQL Server Integration Services
7 12 (0.95%) MySQL
8 8 (0.63%) Oracle Reports
9 7 (0.56%) PostgreSQL
9 7 (0.56%) Relational Database
10 5 (0.40%) Amazon RDS
11 4 (0.32%) MongoDB
11 4 (0.32%) SQL Server Analysis Services
12 3 (0.24%) BusinessObjects
12 3 (0.24%) Crystal Reports
12 3 (0.24%) Oracle Database 12c
12 3 (0.24%) SAP HANA
Development Applications
1 22 (1.74%) JIRA
2 15 (1.19%) Eclipse
3 5 (0.40%) Jenkins
4 2 (0.16%) Bitbucket
4 2 (0.16%) Visual Studio
5 1 (0.079%) Visual LANSA
General
1 409 (32.43%) Social Skills
2 209 (16.57%) Finance
3 162 (12.85%) Analytical Skills
4 65 (5.15%) Law
5 62 (4.92%) Banking
6 61 (4.84%) Manufacturing
7 58 (4.60%) Legal
8 46 (3.65%) Front Office
9 38 (3.01%) Retail
10 37 (2.93%) Telecoms
11 33 (2.62%) Marketing
12 27 (2.14%) Public Sector
13 21 (1.67%) Back Office
13 21 (1.67%) Inclusion and Diversity
14 16 (1.27%) Organisational Skills
15 14 (1.11%) Police
16 10 (0.79%) French Language
17 9 (0.71%) Automotive
17 9 (0.71%) Investment Banking
17 9 (0.71%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 33 (2.62%) .NET
2 31 (2.46%) FIX Protocol
3 16 (1.27%) HTML
4 14 (1.11%) J2EE
4 14 (1.11%) Java EE
4 14 (1.11%) Spring
5 10 (0.79%) REST
6 9 (0.71%) LDAP
7 7 (0.56%) ASP.NET
7 7 (0.56%) XML
8 6 (0.48%) JSON
9 5 (0.40%) Web Services
10 4 (0.32%) CSS
10 4 (0.32%) JSP
10 4 (0.32%) Middleware
10 4 (0.32%) OLE
10 4 (0.32%) Servlets
10 4 (0.32%) SOAP
11 3 (0.24%) 802.1X
11 3 (0.24%) SAML
Miscellaneous
1 33 (2.62%) Self-Motivation
2 32 (2.54%) Driving Licence
3 28 (2.22%) Video Conferencing
4 27 (2.14%) Onboarding
5 20 (1.59%) Management Information System
6 18 (1.43%) Enterprise Software
7 16 (1.27%) Foreign Exchange (FX)
8 15 (1.19%) Smartphone
9 10 (0.79%) Eurex
9 10 (0.79%) Mobile App
10 9 (0.71%) Data Centre
10 9 (0.71%) iPhone
10 9 (0.71%) Product Ownership
10 9 (0.71%) Replication
11 8 (0.63%) iPad
12 7 (0.56%) Credit Risk
12 7 (0.56%) Fat Client
12 7 (0.56%) Thin Client
13 6 (0.48%) Equities
13 6 (0.48%) SWIFT Messaging Network
Operating Systems
1 448 (35.53%) Windows
2 210 (16.65%) Windows 10
3 128 (10.15%) Linux
3 128 (10.15%) Windows Server
4 86 (6.82%) Unix
5 44 (3.49%) Solaris
6 40 (3.17%) Apple iOS
7 37 (2.93%) Android
8 29 (2.30%) Windows Server 2019
9 27 (2.14%) Mac OS
10 24 (1.90%) Windows Server 2016
11 19 (1.51%) Windows 7
12 15 (1.19%) CentOS
12 15 (1.19%) Windows Server 2012
13 10 (0.79%) Ubuntu
14 8 (0.63%) Mac OS X
15 5 (0.40%) Debian
15 5 (0.40%) Red Hat Enterprise Linux
16 4 (0.32%) Windows Server 2008
17 3 (0.24%) AIX
Processes & Methodologies
1 274 (21.73%) Customer Service
2 262 (20.78%) Problem-Solving
3 230 (18.24%) ITIL
4 132 (10.47%) Incident Management
5 104 (8.25%) ITSM
6 80 (6.34%) Service Management
7 79 (6.26%) Change Management
8 74 (5.87%) ERP
9 67 (5.31%) Service Delivery
10 59 (4.68%) CRM
11 50 (3.97%) Actionable Insight
12 45 (3.57%) Continuous Improvement
13 43 (3.41%) Problem Management
14 40 (3.17%) Agile
14 40 (3.17%) Business Intelligence
15 38 (3.01%) Release Management
15 38 (3.01%) User Acceptance Testing
16 37 (2.93%) Performance Monitoring
16 37 (2.93%) Performance Tuning
17 35 (2.78%) Cybersecurity
Programming Languages
1 290 (23.00%) SQL
2 44 (3.49%) PowerShell
3 43 (3.41%) Java
4 40 (3.17%) PL/SQL
4 40 (3.17%) T-SQL
5 30 (2.38%) C#
6 29 (2.30%) Python
7 26 (2.06%) JavaScript
8 21 (1.67%) Bash
9 20 (1.59%) Shell Script
10 12 (0.95%) Perl
11 11 (0.87%) VBA
12 10 (0.79%) Ruby
13 5 (0.40%) PHP
13 5 (0.40%) R
14 4 (0.32%) C
15 3 (0.24%) COBOL
16 1 (0.079%) C++
16 1 (0.079%) MATLAB
16 1 (0.079%) VB
Qualifications
1 173 (13.72%) Degree
2 83 (6.58%) Security Cleared
3 61 (4.84%) SC Cleared
4 31 (2.46%) Microsoft Certification
5 25 (1.98%) Computer Science Degree
6 23 (1.82%) A+ Certification
7 12 (0.95%) ITIL Certification
8 10 (0.79%) ITIL Foundation Certificate
9 9 (0.71%) DBS Check
9 9 (0.71%) MCP
10 6 (0.48%) MCITP
10 6 (0.48%) MCSE
10 6 (0.48%) Network+ Certification
11 5 (0.40%) CCNA
11 5 (0.40%) Cisco Certification
11 5 (0.40%) MCSA
11 5 (0.40%) PhD
12 4 (0.32%) Master's Degree
13 3 (0.24%) CISM
13 3 (0.24%) HND
Quality Assurance & Compliance
1 153 (12.13%) SLA
2 12 (0.95%) ISO/IEC 27001
3 11 (0.87%) Cyber Essentials
4 9 (0.71%) PMO
5 5 (0.40%) Data Quality
5 5 (0.40%) QA
6 4 (0.32%) GDPR
6 4 (0.32%) Sarbanes-Oxley
7 3 (0.24%) Disclosure Scotland
7 3 (0.24%) ISO 9001
8 2 (0.16%) PCI DSS
9 1 (0.079%) Accessibility
9 1 (0.079%) HMG Security Policy Framework
System Software
1 310 (24.58%) Active Directory
2 57 (4.52%) VMware Infrastructure
3 31 (2.46%) Oracle RAC
4 26 (2.06%) Hyper-V
5 13 (1.03%) Virtual Desktop
6 10 (0.79%) XenApp
6 10 (0.79%) XenDesktop
7 7 (0.56%) VMware Workstation
8 6 (0.48%) VMware ESXi
9 4 (0.32%) vSphere
10 3 (0.24%) Microsoft Virtual Server
10 3 (0.24%) Terminal Services
10 3 (0.24%) Virtual Servers
11 1 (0.079%) Firmware
11 1 (0.079%) Virtual Machines
Systems Management
1 82 (6.50%) Microsoft Intune
2 68 (5.39%) SCCM
3 31 (2.46%) Data Guard
3 31 (2.46%) Oracle RMAN
4 18 (1.43%) Jamf Pro
4 18 (1.43%) Single Sign-On
5 14 (1.11%) OpenSSO
6 8 (0.63%) Control-M
6 8 (0.63%) WSUS
7 7 (0.56%) PaperCut
8 6 (0.48%) FortiGate
9 5 (0.40%) Pingdom
10 4 (0.32%) McAfee ePO
11 3 (0.24%) Nessus
11 3 (0.24%) Oracle Statspack
11 3 (0.24%) Systems Management Server (SMS)
11 3 (0.24%) ZENworks
12 2 (0.16%) AirWatch
12 2 (0.16%) Ansible
12 2 (0.16%) Progress Chef
Vendors
1 424 (33.62%) Microsoft
2 89 (7.06%) Oracle
3 85 (6.74%) VMware
4 62 (4.92%) Cisco
5 52 (4.12%) Remedy
6 46 (3.65%) Citrix
7 36 (2.85%) ServiceNow
8 31 (2.46%) Sun
9 27 (2.14%) Bloomberg
10 24 (1.90%) Apple
10 24 (1.90%) Google
11 22 (1.74%) SAP
12 17 (1.35%) Dell
12 17 (1.35%) Veeam
13 16 (1.27%) ION Trading
14 15 (1.19%) Guidewire
14 15 (1.19%) Red Hat
14 15 (1.19%) SolarWinds
15 14 (1.11%) HP
16 13 (1.03%) iManage