Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £33,500 per year, according to job vacancies posted during the 6 months leading to 13 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
13 Feb 2026
Same period 2025 Same period 2024
Rank 123 205 156
Rank change year-on-year +82 -49 +82
Permanent jobs requiring a Support Analyst 1,142 744 1,436
As % of all permanent jobs in the UK 1.71% 1.49% 1.94%
As % of the Job Titles category 1.88% 1.63% 2.04%
Number of salaries quoted 857 456 1,197
10th Percentile £26,000 £26,375 £25,000
25th Percentile £28,000 £31,250 £28,500
Median annual salary (50th Percentile) £33,500 £40,000 £37,500
Median % change year-on-year -16.25% +6.67% +11.94%
75th Percentile £42,500 £52,500 £47,500
90th Percentile £53,750 £67,500 £60,000
UK excluding London median annual salary £32,500 £33,500 £34,000
% change year-on-year -2.99% -1.47% +9.68%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 60,794 45,662 70,425
% of permanent jobs with a recognized job title 91.17% 91.74% 94.90%
Number of salaries quoted 38,174 23,853 55,156
10th Percentile £29,000 £33,250 £28,500
25th Percentile £37,500 £45,000 £39,280
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.33%
75th Percentile £75,000 £80,000 £73,750
90th Percentile £95,000 £100,000 £92,500
UK excluding London median annual salary £50,000 £55,000 £50,000
% change year-on-year -9.09% +10.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 13 February 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 13 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +77 1,024 £33,000 -17.50% 116
UK excluding London +113 844 £32,500 -2.99% 119
London +14 265 £40,000 -20.00% 21
South East +98 259 £32,750 -6.43% 46
Work from Home +54 256 £33,000 -17.50% 49
North of England +48 159 £31,500 -9.31% 14
Midlands +65 158 £30,000 -9.77% 22
South West +57 112 £32,500 +3.17% 12
West Midlands +57 89 £35,000 +4.48% 12
Yorkshire +21 88 £27,750 -25.50% 11
Scotland +29 71 £35,000 - 8
East of England +47 69 £28,000 -13.85% 17
East Midlands +29 69 £27,000 -16.92% 10
North West +9 58 £35,000 +7.69% 3
Northern Ireland -10 14 £32,000 -6.98%
North East +5 13 £41,500 +18.57%
Wales -9 2 £42,000 +10.53% 4

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 13 February 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 443 (38.79%) Microsoft
2 366 (32.05%) Problem-Solving
3 363 (31.79%) Windows
4 314 (27.50%) Customer Service
5 310 (27.15%) Microsoft 365
6 256 (22.42%) SQL
7 249 (21.80%) Active Directory
8 246 (21.54%) ITIL
9 226 (19.79%) Azure
10 166 (14.54%) Degree
11 155 (13.57%) Microsoft Office
12 127 (11.12%) Entra ID
12 127 (11.12%) ERP
13 118 (10.33%) ITSM
14 116 (10.16%) Microsoft Intune
15 112 (9.81%) Power Platform
16 109 (9.54%) Continuous Improvement
17 98 (8.58%) Microsoft Excel
18 97 (8.49%) Business Intelligence
19 95 (8.32%) Process Improvement
20 90 (7.88%) SharePoint
20 90 (7.88%) Windows Server
21 87 (7.62%) Power BI
21 87 (7.62%) Windows 10
22 84 (7.36%) Change Management
22 84 (7.36%) SLA
23 82 (7.18%) JIRA
24 80 (7.01%) Service Management
25 74 (6.48%) DNS
26 73 (6.39%) Firewall

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 90 (7.88%) SharePoint
2 72 (6.30%) Microsoft Exchange
3 22 (1.93%) Confluence
4 12 (1.05%) Skype for Business
5 9 (0.79%) IIS
6 4 (0.35%) WebSphere
6 4 (0.35%) WebSphere Application Server
7 2 (0.18%) CMS
7 2 (0.18%) Exchange Server 2013
8 1 (0.088%) Appian
8 1 (0.088%) Moodle
8 1 (0.088%) Tomcat
8 1 (0.088%) Umbraco
Applications
1 155 (13.57%) Microsoft Office
2 98 (8.58%) Microsoft Excel
3 44 (3.85%) Microsoft PowerPoint
4 15 (1.31%) MS Visio
4 15 (1.31%) Spreadsheet
5 1 (0.088%) Acrobat
5 1 (0.088%) AutoCAD
5 1 (0.088%) Photoshop
Business Applications
1 28 (2.45%) Dynamics CRM
2 17 (1.49%) Endur
3 15 (1.31%) NEC Housing
4 14 (1.23%) NetSuite
5 11 (0.96%) Dynamics AX
5 11 (0.96%) Visualfiles
6 8 (0.70%) Shopify
7 7 (0.61%) Dynamics NAV
7 7 (0.61%) Magento
8 6 (0.53%) Fidessa
8 6 (0.53%) Oracle EBS
8 6 (0.53%) SAP HR
8 6 (0.53%) SAP Payroll
8 6 (0.53%) SAP S/4HANA
9 4 (0.35%) Unit4 Business World
10 3 (0.26%) Alphatax
10 3 (0.26%) Elite 3E
10 3 (0.26%) SAP Business ByDesign
10 3 (0.26%) SAP ERP
11 2 (0.18%) Dynamics GP
Cloud Services
1 310 (27.15%) Microsoft 365
2 226 (19.79%) Azure
3 127 (11.12%) Entra ID
4 112 (9.81%) Power Platform
5 53 (4.64%) Dynamics 365
6 47 (4.12%) SaaS
7 37 (3.24%) OneDrive
8 29 (2.54%) AWS
9 21 (1.84%) Power Automate
10 20 (1.75%) PowerApps
11 15 (1.31%) Azure DevOps
12 14 (1.23%) Google Workspace
13 8 (0.70%) dbt
14 5 (0.44%) Azure Monitor
14 5 (0.44%) OCI
15 4 (0.35%) BigCommerce
15 4 (0.35%) Boomi
15 4 (0.35%) iPaaS
15 4 (0.35%) PaaS
15 4 (0.35%) Workato
Communications & Networking
1 74 (6.48%) DNS
2 73 (6.39%) Firewall
3 68 (5.95%) DHCP
4 60 (5.25%) VPN
5 43 (3.77%) TCP/IP
6 32 (2.80%) LAN
7 29 (2.54%) WAN
8 27 (2.36%) Wireless
9 26 (2.28%) Remote Desktop
10 17 (1.49%) WebEx
11 16 (1.40%) Broadband
12 15 (1.31%) Wi-Fi
13 14 (1.23%) Unified Communications
14 13 (1.14%) SD-WAN
15 12 (1.05%) Internet
15 12 (1.05%) Skype
15 12 (1.05%) VoIP
15 12 (1.05%) WinSCP
16 11 (0.96%) VLAN
17 8 (0.70%) Wireshark
Database & Business Intelligence
1 87 (7.62%) Power BI
2 73 (6.39%) SQL Server
3 26 (2.28%) Relational Database
4 17 (1.49%) Oracle Reports
5 10 (0.88%) Metabase
5 10 (0.88%) MySQL
6 9 (0.79%) SQL Server Integration Services
7 8 (0.70%) Data Warehouse
7 8 (0.70%) SQL Server Reporting Services
8 5 (0.44%) PostgreSQL
9 3 (0.26%) Azure SQL Database
9 3 (0.26%) Oracle Database
9 3 (0.26%) SAP BW
10 2 (0.18%) Crystal Reports
Development Applications
1 82 (7.18%) JIRA
2 22 (1.93%) Git
3 10 (0.88%) Visual Studio
4 7 (0.61%) Bitbucket
5 4 (0.35%) LabVIEW
6 2 (0.18%) Rational Rhapsody
General
1 508 (44.48%) Social Skills
2 186 (16.29%) Finance
3 174 (15.24%) Analytical Skills
4 98 (8.58%) Law
5 78 (6.83%) Organisational Skills
6 74 (6.48%) Manufacturing
7 66 (5.78%) Retail
8 58 (5.08%) Legal
9 55 (4.82%) Telecoms
10 31 (2.71%) Advertising
11 29 (2.54%) Marketing
12 20 (1.75%) Documentation Skills
13 16 (1.40%) Automotive
14 15 (1.31%) Back Office
15 14 (1.23%) Banking
15 14 (1.23%) Billing
16 7 (0.61%) Financial Institution
16 7 (0.61%) Front Office
16 7 (0.61%) Publishing
17 5 (0.44%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 23 (2.01%) .NET
2 12 (1.05%) HTML
2 12 (1.05%) Middleware
3 11 (0.96%) CSS
3 11 (0.96%) EDI
4 9 (0.79%) FIX Protocol
5 7 (0.61%) REST
5 7 (0.61%) SOAP
5 7 (0.61%) Web Services
6 5 (0.44%) Lightning Web Components
7 4 (0.35%) Oracle Fusion
7 4 (0.35%) React
7 4 (0.35%) Software Packaging
8 2 (0.18%) jQuery
8 2 (0.18%) JSON
8 2 (0.18%) LDAP
8 2 (0.18%) XML
9 1 (0.088%) Elastic Stack
9 1 (0.088%) MFC
Miscellaneous
1 105 (9.19%) Onboarding
2 73 (6.39%) Driving Licence
3 71 (6.22%) Management Information System
4 50 (4.38%) Video Conferencing
5 32 (2.80%) Enterprise Software
6 23 (2.01%) Self-Motivation
7 22 (1.93%) NHS
8 14 (1.23%) Product Ownership
8 14 (1.23%) Renewable Energy
9 13 (1.14%) Data Centre
10 12 (1.05%) Analytical Mindset
11 9 (0.79%) EPoS
11 9 (0.79%) iPhone
12 8 (0.70%) Client/Server
12 8 (0.70%) Low-Code
12 8 (0.70%) Mobile App
13 7 (0.61%) IoT
14 6 (0.53%) FMCG
14 6 (0.53%) Reference Data
15 4 (0.35%) Data Protection Act
Operating Systems
1 363 (31.79%) Windows
2 90 (7.88%) Windows Server
3 87 (7.62%) Windows 10
4 46 (4.03%) Mac OS
5 40 (3.50%) Linux
6 37 (3.24%) Apple iOS
7 30 (2.63%) Android
8 14 (1.23%) Windows Server 2019
9 13 (1.14%) Unix
10 10 (0.88%) Windows Server 2016
11 7 (0.61%) Windows Server 2012
12 6 (0.53%) Mac OS X
13 5 (0.44%) Solaris
14 4 (0.35%) Windows Server 2008
15 3 (0.26%) Ubuntu
16 2 (0.18%) VMS
16 2 (0.18%) Windows 7
17 1 (0.088%) AIX
17 1 (0.088%) Windows Server 2003
Processes & Methodologies
1 366 (32.05%) Problem-Solving
2 314 (27.50%) Customer Service
3 246 (21.54%) ITIL
4 127 (11.12%) ERP
5 118 (10.33%) ITSM
6 109 (9.54%) Continuous Improvement
7 97 (8.49%) Business Intelligence
8 95 (8.32%) Process Improvement
9 84 (7.36%) Change Management
10 80 (7.01%) Service Management
11 59 (5.17%) CRM
12 58 (5.08%) Cybersecurity
12 58 (5.08%) Mentoring
13 45 (3.94%) Root Cause Analysis
14 44 (3.85%) Asset Management
14 44 (3.85%) User Experience
15 40 (3.50%) Data Analysis
16 38 (3.33%) Computer Science
17 36 (3.15%) Incident Management
18 33 (2.89%) Data Management
Programming Languages
1 256 (22.42%) SQL
2 41 (3.59%) PowerShell
3 36 (3.15%) T-SQL
4 30 (2.63%) Python
5 27 (2.36%) C#
6 16 (1.40%) Java
7 10 (0.88%) VB.NET
8 7 (0.61%) JavaScript
9 6 (0.53%) PL/SQL
10 5 (0.44%) Data Analysis Expressions
10 5 (0.44%) Kusto Query Language
10 5 (0.44%) VBA
11 4 (0.35%) VB
12 3 (0.26%) ABAP
12 3 (0.26%) Apex Code
12 3 (0.26%) Bash
12 3 (0.26%) Bicep
13 2 (0.18%) Pascal
13 2 (0.18%) PHP
13 2 (0.18%) Shell Script
Qualifications
1 166 (14.54%) Degree
2 47 (4.12%) Microsoft Certification
3 43 (3.77%) Security Cleared
4 31 (2.71%) A+ Certification
4 31 (2.71%) SC Cleared
5 20 (1.75%) HND
6 19 (1.66%) Computer Science Degree
7 18 (1.58%) Microsoft Certified Professional
8 16 (1.40%) ITIL Foundation Certificate
9 15 (1.31%) DBS Check
10 13 (1.14%) HNC
11 11 (0.96%) ITIL Certification
12 9 (0.79%) Network+ Certification
13 7 (0.61%) CCNA
13 7 (0.61%) Cisco Certification
14 6 (0.53%) MCSA
15 5 (0.44%) MCSE
16 4 (0.35%) BPSS Clearance
16 4 (0.35%) DV Cleared
16 4 (0.35%) Master's Degree
Quality Assurance & Compliance
1 84 (7.36%) SLA
2 25 (2.19%) QA
3 15 (1.31%) Accessibility
3 15 (1.31%) ISO/IEC 27001
4 8 (0.70%) GDPR
5 7 (0.61%) Cyber Essentials
6 5 (0.44%) Data Quality
7 3 (0.26%) Actionable Recommendations
8 1 (0.088%) Cyber Essentials PLUS
8 1 (0.088%) PCI DSS
System Software
1 249 (21.80%) Active Directory
2 27 (2.36%) VMware Infrastructure
3 15 (1.31%) Hyper-V
4 12 (1.05%) Virtual Desktop
5 6 (0.53%) Virtual Machines
6 5 (0.44%) BitLocker
7 1 (0.088%) Firmware
Systems Management
1 116 (10.16%) Microsoft Intune
2 18 (1.58%) SCCM
3 9 (0.79%) Grafana
4 7 (0.61%) Control-M
4 7 (0.61%) Kubernetes
4 7 (0.61%) Prometheus
5 5 (0.44%) Jamf Pro
6 3 (0.26%) Autotask
6 3 (0.26%) Terraform
7 2 (0.18%) WSUS
8 1 (0.088%) AirWatch
8 1 (0.088%) EMC NetWorker
8 1 (0.088%) SCOM
8 1 (0.088%) Symantec Endpoint Protection
Vendors
1 443 (38.79%) Microsoft
2 36 (3.15%) Oracle
3 35 (3.06%) ServiceNow
4 31 (2.71%) SAP
4 31 (2.71%) VMware
5 29 (2.54%) Cisco
6 24 (2.10%) Adobe
7 19 (1.66%) CheckPoint
7 19 (1.66%) Palo Alto
8 18 (1.58%) Meraki
9 17 (1.49%) Salesforce
10 14 (1.23%) Freshdesk
10 14 (1.23%) Google
11 13 (1.14%) Apple
11 13 (1.14%) Polycom
11 13 (1.14%) SolarWinds
12 11 (0.96%) Nintex
12 11 (0.96%) Northgate
13 10 (0.88%) HubSpot
13 10 (0.88%) Sage