Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,500 per year, according to job vacancies posted during the 6 months leading to 7 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
7 Dec 2025
Same period 2024 Same period 2023
Rank 127 186 156
Rank change year-on-year +59 -30 +72
Permanent jobs requiring a Support Analyst 1,126 954 1,064
As % of all permanent jobs in the UK 2.00% 1.54% 2.11%
As % of the Job Titles category 2.22% 1.63% 2.21%
Number of salaries quoted 897 556 928
10th Percentile £26,000 £26,250 £24,250
25th Percentile £28,500 £31,250 £28,500
Median annual salary (50th Percentile) £34,500 £38,000 £36,500
Median % change year-on-year -9.21% +4.11% +5.80%
75th Percentile £43,750 £50,000 £47,500
90th Percentile £54,250 £73,125 £63,750
UK excluding London median annual salary £32,500 £33,500 £32,500
% change year-on-year -2.99% +3.08% +3.48%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 50,704 58,391 48,070
% of permanent jobs with a recognized job title 89.90% 94.00% 95.24%
Number of salaries quoted 31,404 32,367 37,457
10th Percentile £28,250 £32,500 £31,250
25th Percentile £36,250 £42,500 £42,500
Median annual salary (50th Percentile) £55,000 £58,000 £60,000
Median % change year-on-year -5.17% -3.33% -
75th Percentile £75,000 £77,500 £80,000
90th Percentile £92,500 £95,000 £97,500
UK excluding London median annual salary £47,500 £52,500 £52,500
% change year-on-year -9.52% - -

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 7 December 2025.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 7 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +66 1,008 £34,000 -15.00% 191
UK excluding London +92 818 £32,500 -2.99% 190
London +25 266 £45,000 -5.26% 34
Work from Home +47 259 £32,500 -18.75% 47
South East +71 237 £32,750 -6.43% 69
Midlands +83 174 £32,500 -2.99% 37
North of England +51 144 £31,000 -5.34% 42
South West +49 107 £35,000 +9.38% 17
East Midlands +70 98 £29,500 -9.23% 11
East of England +57 78 £28,000 -20.00% 11
West Midlands +48 76 £35,000 +1.27% 26
Yorkshire +32 75 £27,500 -24.66% 14
Scotland +1 54 £35,000 - 9
North West +8 44 £33,000 +1.54% 19
North East +33 25 £31,500 -26.20% 9
Northern Ireland +3 12 £31,500 -8.43% 3
Wales -8 11 £48,500 +56.45% 4
Channel Islands - 1 £34,000 -

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 7 December 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 509 (45.20%) Microsoft
2 441 (39.17%) Problem-Solving
3 425 (37.74%) Windows
4 353 (31.35%) Customer Service
5 325 (28.86%) Microsoft 365
6 301 (26.73%) Active Directory
7 283 (25.13%) SQL
8 267 (23.71%) ITIL
9 224 (19.89%) Azure
10 176 (15.63%) Microsoft Office
11 167 (14.83%) Degree
12 134 (11.90%) Entra ID
13 127 (11.28%) Microsoft Intune
14 123 (10.92%) Windows Server
15 116 (10.30%) Power Platform
16 115 (10.21%) Continuous Improvement
16 115 (10.21%) Microsoft Excel
17 110 (9.77%) ERP
18 99 (8.79%) DNS
18 99 (8.79%) ITSM
18 99 (8.79%) Windows 10
19 98 (8.70%) Firewall
20 96 (8.53%) SLA
21 93 (8.26%) DHCP
22 91 (8.08%) Business Intelligence
23 88 (7.82%) Microsoft Exchange
24 87 (7.73%) SQL Server
25 85 (7.55%) Power BI
26 84 (7.46%) SharePoint
27 83 (7.37%) LAN

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 88 (7.82%) Microsoft Exchange
2 84 (7.46%) SharePoint
3 19 (1.69%) Confluence
3 19 (1.69%) IIS
4 12 (1.07%) Skype for Business
5 5 (0.44%) CMS
6 4 (0.36%) Adobe Experience Manager
7 2 (0.18%) Exchange Server 2013
8 1 (0.089%) Appian
8 1 (0.089%) Moodle
8 1 (0.089%) Office Communications Server
8 1 (0.089%) Tomcat
8 1 (0.089%) Umbraco
8 1 (0.089%) WebSphere
8 1 (0.089%) WebSphere Application Server
Applications
1 176 (15.63%) Microsoft Office
2 115 (10.21%) Microsoft Excel
3 47 (4.17%) Microsoft PowerPoint
4 21 (1.87%) Spreadsheet
5 5 (0.44%) MS Visio
6 1 (0.089%) Acrobat
6 1 (0.089%) Adobe Creative Suite
6 1 (0.089%) AutoCAD
6 1 (0.089%) Photoshop
Business Applications
1 25 (2.22%) Dynamics CRM
2 18 (1.60%) NetSuite
3 12 (1.07%) Visualfiles
4 11 (0.98%) Oracle EBS
5 10 (0.89%) Endur
5 10 (0.89%) SAP S/4HANA
6 9 (0.80%) SAP HR
6 9 (0.80%) SAP Payroll
7 6 (0.53%) PeopleSoft Financials
7 6 (0.53%) SAP HCM
8 5 (0.44%) Dynamics NAV
8 5 (0.44%) Fidessa
8 5 (0.44%) SAP Business One
9 4 (0.36%) Elite 3E
9 4 (0.36%) Exchequer
9 4 (0.36%) Remedy ITSM
10 3 (0.27%) Dynamics AX
11 2 (0.18%) SAP EWM
11 2 (0.18%) SAP WM
11 2 (0.18%) Shopify
Cloud Services
1 325 (28.86%) Microsoft 365
2 224 (19.89%) Azure
3 134 (11.90%) Entra ID
4 116 (10.30%) Power Platform
5 55 (4.88%) Dynamics 365
6 49 (4.35%) SaaS
7 31 (2.75%) OneDrive
8 30 (2.66%) PowerApps
9 29 (2.58%) AWS
10 19 (1.69%) Power Automate
11 9 (0.80%) Google Workspace
12 6 (0.53%) OCI
12 6 (0.53%) SuccessFactors
13 5 (0.44%) Azure Monitor
14 4 (0.36%) Adobe Analytics
14 4 (0.36%) dbt
14 4 (0.36%) Google Analytics
15 3 (0.27%) IaaS
15 3 (0.27%) PaaS
16 2 (0.18%) BigCommerce
Communications & Networking
1 99 (8.79%) DNS
2 98 (8.70%) Firewall
3 93 (8.26%) DHCP
4 83 (7.37%) LAN
5 75 (6.66%) VPN
6 69 (6.13%) WAN
7 47 (4.17%) TCP/IP
8 39 (3.46%) Remote Desktop
9 32 (2.84%) Wireless
10 25 (2.22%) Internet
11 24 (2.13%) VoIP
12 22 (1.95%) Wi-Fi
13 21 (1.87%) WebEx
14 18 (1.60%) SD-WAN
15 16 (1.42%) Broadband
15 16 (1.42%) Kerberos
16 15 (1.33%) Unified Communications
17 13 (1.15%) Skype
18 12 (1.07%) MPLS
18 12 (1.07%) VLAN
Database & Business Intelligence
1 87 (7.73%) SQL Server
2 85 (7.55%) Power BI
3 26 (2.31%) Oracle Reports
4 23 (2.04%) MySQL
5 22 (1.95%) Relational Database
6 11 (0.98%) SQL Server Reporting Services
7 10 (0.89%) Crystal Reports
8 6 (0.53%) Oracle Database
9 5 (0.44%) BusinessObjects
9 5 (0.44%) Metabase
9 5 (0.44%) PostgreSQL
9 5 (0.44%) SQL Server Integration Services
10 4 (0.36%) Data Warehouse
10 4 (0.36%) EDRMS
10 4 (0.36%) Geospatial Data
10 4 (0.36%) GIS
10 4 (0.36%) Metadata
11 1 (0.089%) Amazon RDS
11 1 (0.089%) MS Access
11 1 (0.089%) Tableau
Development Applications
1 76 (6.75%) JIRA
2 11 (0.98%) Git
3 7 (0.62%) Bitbucket
4 5 (0.44%) Visual Studio
5 3 (0.27%) SQL Server Management Studio (SSMS)
General
1 578 (51.33%) Social Skills
2 177 (15.72%) Analytical Skills
3 172 (15.28%) Finance
4 125 (11.10%) Law
5 82 (7.28%) Organisational Skills
6 68 (6.04%) Manufacturing
7 66 (5.86%) Legal
8 56 (4.97%) Retail
9 46 (4.09%) Telecoms
10 41 (3.64%) Marketing
11 29 (2.58%) Advertising
12 16 (1.42%) Automotive
13 15 (1.33%) Front Office
13 15 (1.33%) Police
14 13 (1.15%) Back Office
15 11 (0.98%) Banking
16 10 (0.89%) Documentation Skills
16 10 (0.89%) Pharmaceutical
17 9 (0.80%) Inclusion and Diversity
18 7 (0.62%) Public Sector
Libraries, Frameworks & Software Standards
1 22 (1.95%) HTML
2 19 (1.69%) Oracle Fusion
3 17 (1.51%) EDI
4 16 (1.42%) CSS
4 16 (1.42%) LDAP
5 11 (0.98%) .NET
5 11 (0.98%) FIX Protocol
6 8 (0.71%) XML
7 6 (0.53%) JSON
7 6 (0.53%) REST
7 6 (0.53%) SAP Fiori
7 6 (0.53%) SOAP
8 5 (0.44%) Lightning Web Components
8 5 (0.44%) Software Packaging
8 5 (0.44%) Web Services
9 4 (0.36%) React
10 3 (0.27%) Middleware
11 2 (0.18%) ASP.NET
11 2 (0.18%) jQuery
12 1 (0.089%) MFC
Miscellaneous
1 106 (9.41%) Onboarding
2 73 (6.48%) Management Information System
3 70 (6.22%) Driving Licence
4 46 (4.09%) Video Conferencing
5 40 (3.55%) Enterprise Software
6 24 (2.13%) Self-Motivation
7 19 (1.69%) Data Centre
8 16 (1.42%) PKI
9 13 (1.15%) iPhone
10 12 (1.07%) Analytical Mindset
10 12 (1.07%) NHS
11 10 (0.89%) Client/Server
12 9 (0.80%) iPad
12 9 (0.80%) iSeries
13 8 (0.71%) FMCG
13 8 (0.71%) Smartphone
14 7 (0.62%) Handset
14 7 (0.62%) Mobile App
15 6 (0.53%) Data Protection Act
15 6 (0.53%) Data Structures
Operating Systems
1 425 (37.74%) Windows
2 123 (10.92%) Windows Server
3 99 (8.79%) Windows 10
4 69 (6.13%) Mac OS
5 40 (3.55%) Linux
6 35 (3.11%) Apple iOS
6 35 (3.11%) Windows Server 2019
7 27 (2.40%) Android
8 24 (2.13%) Windows Server 2016
9 16 (1.42%) Unix
10 6 (0.53%) Mac OS X
10 6 (0.53%) Windows 7
11 4 (0.36%) Solaris
12 3 (0.27%) Windows Server 2008
12 3 (0.27%) Windows Server 2012
13 2 (0.18%) Ubuntu
13 2 (0.18%) VMS
14 1 (0.089%) AIX
14 1 (0.089%) Windows Server 2003
Processes & Methodologies
1 441 (39.17%) Problem-Solving
2 353 (31.35%) Customer Service
3 267 (23.71%) ITIL
4 115 (10.21%) Continuous Improvement
5 110 (9.77%) ERP
6 99 (8.79%) ITSM
7 91 (8.08%) Business Intelligence
8 78 (6.93%) Service Management
9 72 (6.39%) Cybersecurity
9 72 (6.39%) Process Improvement
10 70 (6.22%) Change Management
11 66 (5.86%) Mentoring
12 60 (5.33%) Incident Management
13 57 (5.06%) CRM
14 48 (4.26%) Problem Management
15 47 (4.17%) Data Analysis
16 45 (4.00%) Logistics
17 44 (3.91%) Asset Management
18 42 (3.73%) Agile
19 38 (3.37%) Computer Science
Programming Languages
1 283 (25.13%) SQL
2 46 (4.09%) PowerShell
3 42 (3.73%) C#
4 34 (3.02%) Python
5 25 (2.22%) T-SQL
6 19 (1.69%) VB
7 16 (1.42%) JavaScript
8 11 (0.98%) PL/SQL
9 9 (0.80%) Java
10 8 (0.71%) VB.NET
11 7 (0.62%) VBA
12 6 (0.53%) ABAP
12 6 (0.53%) Bash
13 5 (0.44%) Data Analysis Expressions
13 5 (0.44%) Kusto Query Language
14 3 (0.27%) Apex Code
14 3 (0.27%) Bicep
15 2 (0.18%) Shell Script
16 1 (0.089%) VBScript
Qualifications
1 167 (14.83%) Degree
2 70 (6.22%) Microsoft Certification
3 51 (4.53%) Security Cleared
4 48 (4.26%) SC Cleared
5 30 (2.66%) A+ Certification
6 29 (2.58%) ITIL Foundation Certificate
7 27 (2.40%) MCP
8 22 (1.95%) Computer Science Degree
9 21 (1.87%) DBS Check
10 18 (1.60%) CCNA
10 18 (1.60%) Cisco Certification
11 17 (1.51%) ITIL Certification
12 13 (1.15%) Network+ Certification
13 12 (1.07%) BPSS Clearance
14 10 (0.89%) HND
15 9 (0.80%) HNC
16 6 (0.53%) MCSA
17 5 (0.44%) MCTS
18 4 (0.36%) Master's Degree
19 3 (0.27%) Azure Certification
Quality Assurance & Compliance
1 96 (8.53%) SLA
2 27 (2.40%) QA
3 16 (1.42%) Cyber Essentials
4 14 (1.24%) Accessibility
4 14 (1.24%) Data Quality
4 14 (1.24%) GDPR
5 12 (1.07%) ISO/IEC 27001
6 6 (0.53%) Cyber Essentials PLUS
7 5 (0.44%) 21 CFR Part 11
7 5 (0.44%) GxP
8 1 (0.089%) PCI DSS
System Software
1 301 (26.73%) Active Directory
2 27 (2.40%) VMware Infrastructure
3 19 (1.69%) Hyper-V
4 18 (1.60%) Virtual Desktop
5 8 (0.71%) BitLocker
5 8 (0.71%) Firmware
6 7 (0.62%) Virtual Machines
7 1 (0.089%) Terminal Server
7 1 (0.089%) XenApp
Systems Management
1 127 (11.28%) Microsoft Intune
2 20 (1.78%) SCCM
3 16 (1.42%) WSUS
4 12 (1.07%) Grafana
4 12 (1.07%) Jamf Pro
5 10 (0.89%) Autotask
6 7 (0.62%) Control-M
6 7 (0.62%) Kubernetes
6 7 (0.62%) Prometheus
7 3 (0.27%) Terraform
8 1 (0.089%) AirWatch
8 1 (0.089%) EMC NetWorker
8 1 (0.089%) SCOM
8 1 (0.089%) Symantec Endpoint Protection
Vendors
1 509 (45.20%) Microsoft
2 50 (4.44%) Oracle
3 47 (4.17%) Cisco
4 38 (3.37%) SAP
5 34 (3.02%) Meraki
6 30 (2.66%) ServiceNow
7 27 (2.40%) VMware
8 25 (2.22%) Apple
9 22 (1.95%) Adobe
10 19 (1.69%) Citrix
10 19 (1.69%) Polycom
11 18 (1.60%) Salesforce
12 16 (1.42%) CheckPoint
12 16 (1.42%) Google
12 16 (1.42%) Palo Alto
13 15 (1.33%) Intapp
14 14 (1.24%) HP
15 13 (1.15%) Guidewire
16 12 (1.07%) Fortinet
17 11 (0.98%) Concur