Period
to 19 August 2017

The median annual salary for a Support Analyst was £32,500 in advertised job vacancies during the 6 months to 19 August 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK
6 months to
19 Aug 2017
Same period 2016 Same period 2015
Rank 118 86 90
Rank change year-on-year -32 +4 +2
Permanent jobs requiring a Support Analyst 4788 6109 6859
As % of all permanent IT jobs advertised in the UK 2.71% 3.10% 3.16%
As % of the Job Titles category 2.82% 3.21% 3.27%
Number of salaries quoted 4095 5341 6071
UK median annual salary £32,500 £31,500 £32,500
Median salary % change year-on-year +3.17% -3.08% +4.84%
10th Percentile £21,250 £21,000 £20,750
90th Percentile £52,500 £52,500 £60,000
UK excluding London median annual salary £29,000 £28,000 £27,500
% change year-on-year +3.57% +1.82% -

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 169664 190277 209696
As % of all permanent IT job vacancies advertised in the UK 95.90% 96.49% 96.47%
Number of salaries quoted 137041 160037 172615
UK median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £27,500 £26,750 £26,250
90th Percentile £77,500 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Support Analyst over the 6 months to 19 August 2017.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 19 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -31 4560 £32,500 +3.17% 242
UK excluding London -26 2765 £29,000 +3.57% 188
London -26 1954 £37,500 - 77
South East -5 949 £29,000 -1.69% 48
North of England -45 628 £28,500 +5.56% 46
Midlands -23 440 £27,000 -10.00% 28
East of England -16 385 £30,000 - 21
Yorkshire -26 344 £29,000 +16.00% 20
North West -34 267 £27,000 -1.82% 20
West Midlands -38 234 £26,500 -5.36% 14
South West -38 211 £27,500 +1.85% 20
East Midlands +2 205 £27,750 -14.62% 14
Scotland -30 79 £30,000 +5.26% 18
Wales +9 59 £23,500 -6.00% 7
North East +18 17 £35,000 -11.39% 6
Northern Ireland -9 14 £36,500 +8.15%
Channel Islands +5 7 £32,500 -10.96%

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 August 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Support Analyst in the job title.

1 2309 (48.22%) Windows
2 1822 (38.05%) Microsoft
3 1700 (35.51%) SQL
4 1474 (30.79%) Active Directory
5 1176 (24.56%) Finance
6 1109 (23.16%) ITIL
7 943 (19.70%) Microsoft Office
8 868 (18.13%) Windows Server
9 733 (15.31%) SQL Server
10 692 (14.45%) Windows 7
11 636 (13.28%) VMware
12 575 (12.01%) Linux
13 551 (11.51%) MS Exchange
14 519 (10.84%) Citrix
15 506 (10.57%) Unix
16 502 (10.48%) Oracle
17 473 (9.88%) Office 365
18 448 (9.36%) Degree
19 443 (9.25%) SLA
20 440 (9.19%) Windows Server 2008
21 438 (9.15%) Windows Server 2012
22 427 (8.92%) Analytical Skills
23 394 (8.23%) Windows 10
24 392 (8.19%) Banking
25 383 (8.00%) VMware Infrastructure
26 350 (7.31%) Cisco
27 340 (7.10%) TCP/IP
28 338 (7.06%) LAN
29 326 (6.81%) Firewall
30 324 (6.77%) Retail

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 551 (11.51%) MS Exchange
2 323 (6.75%) SharePoint
3 249 (5.20%) IIS
4 223 (4.66%) Exchange Server 2010
5 118 (2.46%) Tomcat
6 116 (2.42%) Apache
7 98 (2.05%) Exchange Server 2013
8 76 (1.59%) Blackberry Enterprise Server
9 72 (1.50%) Skype for Business
10 61 (1.27%) JBoss
11 56 (1.17%) Exchange Server 2007
12 43 (0.90%) WebSphere
13 36 (0.75%) BizTalk Server
14 29 (0.61%) Confluence
15 28 (0.58%) CMS
16 27 (0.56%) IBM Notes
17 20 (0.42%) SharePoint Server
18 19 (0.40%) WebLogic
19 17 (0.36%) Exchange Server 2003
20 16 (0.33%) Documentum
Applications
1 943 (19.70%) Microsoft Office
2 297 (6.20%) Microsoft Excel
3 97 (2.03%) Microsoft PowerPoint
4 47 (0.98%) MS Visio
5 11 (0.23%) Adobe Creative Suite
5 11 (0.23%) Spreadsheet
6 9 (0.19%) Photoshop
7 8 (0.17%) Adobe Illustrator
8 7 (0.15%) InDesign
8 7 (0.15%) Microsoft Project
9 6 (0.13%) Acrobat
10 5 (0.10%) Adobe Captivate
11 3 (0.063%) AutoCAD
11 3 (0.063%) HipChat
11 3 (0.063%) Vectorworks
12 2 (0.042%) Camtasia
12 2 (0.042%) Revit
13 1 (0.021%) CATIA
13 1 (0.021%) CINEMA 4D
13 1 (0.021%) S-PLUS
Business Applications
1 133 (2.78%) Dynamics CRM
2 63 (1.32%) Dynamics AX
3 62 (1.29%) Oracle EBS
4 54 (1.13%) ION MarketView
5 52 (1.09%) Dynamics NAV
6 49 (1.02%) Aligne
6 49 (1.02%) Maximo
7 37 (0.77%) SAP MM
8 35 (0.73%) Oracle EBS R12
9 30 (0.63%) SAP FI
10 29 (0.61%) Oracle 11i
11 27 (0.56%) SAP CO
12 26 (0.54%) SAP FI/CO
13 25 (0.52%) Oracle Payroll
13 25 (0.52%) Unit4 Business World
14 24 (0.50%) Oracle HRMS
15 19 (0.40%) SAP CRM
16 14 (0.29%) Northgate Housing
17 13 (0.27%) SAP BPC
17 13 (0.27%) SAP SD
Cloud Services
1 473 (9.88%) Office 365
2 189 (3.95%) Microsoft Azure
3 112 (2.34%) SaaS
4 94 (1.96%) Amazon AWS
5 37 (0.77%) Cloud Computing
6 24 (0.50%) G Suite
7 19 (0.40%) IaaS
8 14 (0.29%) PaaS
9 13 (0.27%) Mimecast
10 12 (0.25%) Azure Active Directory
11 11 (0.23%) OneDrive
12 10 (0.21%) Adobe Creative Cloud
12 10 (0.21%) Virtual Private Cloud
13 7 (0.15%) iPaaS
14 6 (0.13%) AWS CloudFormation
15 5 (0.10%) GitHub
16 4 (0.084%) Dropbox
16 4 (0.084%) SuccessFactors
16 4 (0.084%) Veeva
17 3 (0.063%) Google Drive
Communications & Networking
1 340 (7.10%) TCP/IP
2 338 (7.06%) LAN
3 326 (6.81%) Firewall
4 295 (6.16%) DNS
5 287 (5.99%) WAN
6 246 (5.14%) DHCP
7 173 (3.61%) VPN
8 145 (3.03%) VoIP
9 143 (2.99%) Internet
10 138 (2.88%) SAN
11 110 (2.30%) VLAN
12 73 (1.52%) Wi-Fi
13 67 (1.40%) Wireless
14 65 (1.36%) Skype
15 54 (1.13%) Remote Desktop
16 52 (1.09%) Network Security
17 44 (0.92%) NAS
18 41 (0.86%) FTP
19 36 (0.75%) Cisco ASA
20 35 (0.73%) SSL
Database & Business Intelligence
1 733 (15.31%) SQL Server
2 169 (3.53%) SQL Server Reporting Services
3 113 (2.36%) SQL Server 2008
4 112 (2.34%) MySQL
5 106 (2.21%) SQL Server Integration Services
6 90 (1.88%) Oracle Database
7 72 (1.50%) Relational Database
8 68 (1.42%) Crystal Reports
9 64 (1.34%) Data Warehouse
10 58 (1.21%) SQL Server Analysis Services
11 56 (1.17%) BusinessObjects
12 52 (1.09%) SQL Server 2005
13 44 (0.92%) SQL Server 2012
14 31 (0.65%) MS Access
15 29 (0.61%) SQLPlus
16 28 (0.58%) Oracle Reports
17 25 (0.52%) SAP BW
18 21 (0.44%) DB2
18 21 (0.44%) Oracle Database 10g
19 19 (0.40%) RDBMS
Development Applications
1 91 (1.90%) JIRA
2 23 (0.48%) Jenkins
3 19 (0.40%) Oracle Forms
4 18 (0.38%) Team Foundation Server
5 17 (0.36%) Visual Studio
6 15 (0.31%) Subversion
7 12 (0.25%) Talend Open Studio
8 10 (0.21%) SoapUI
8 10 (0.21%) SQL Server Management Studio (SSMS)
9 9 (0.19%) Toad
10 8 (0.17%) JConsole
10 8 (0.17%) VisualVM
11 7 (0.15%) Maven
11 7 (0.15%) MSI
11 7 (0.15%) Octopus Deploy
11 7 (0.15%) Oracle APEX
11 7 (0.15%) PowerBuilder
11 7 (0.15%) TeamCity
12 6 (0.13%) Atlassian Bamboo
12 6 (0.13%) Selenium
General
1 1176 (24.56%) Finance
2 392 (8.19%) Banking
3 324 (6.77%) Retail
4 221 (4.62%) Front Office
5 189 (3.95%) Legal
6 164 (3.43%) Law
7 163 (3.40%) Investment Banking
8 137 (2.86%) Manufacturing
9 115 (2.40%) Retail Banking
10 109 (2.28%) Telecoms
11 106 (2.21%) Back Office
12 81 (1.69%) Marketing
13 51 (1.07%) Advertising
14 41 (0.86%) Electronics
15 40 (0.84%) Games
16 39 (0.81%) Financial Institution
17 36 (0.75%) French Language
18 35 (0.73%) German Language
19 32 (0.67%) Billing
20 26 (0.54%) Corporate Banking
Libraries, Frameworks & Software Standards
1 293 (6.12%) .NET
2 137 (2.86%) HTML
3 134 (2.80%) XML
4 95 (1.98%) CSS
5 89 (1.86%) Web Services
6 81 (1.69%) FIX Protocol
7 67 (1.40%) ASP.NET
8 44 (0.92%) J2EE
9 39 (0.81%) jQuery
10 38 (0.79%) EDI
11 36 (0.75%) Middleware
11 36 (0.75%) SOAP
12 26 (0.54%) ASP.NET MVC
13 25 (0.52%) XSLT
14 24 (0.50%) HTML5
14 24 (0.50%) Software Packaging
15 21 (0.44%) MDX
16 20 (0.42%) .NET Framework
16 20 (0.42%) JSP
17 19 (0.40%) Hibernate
Miscellaneous
1 427 (8.92%) Analytical Skills
2 185 (3.86%) Computer Science
3 139 (2.90%) Blackberry
4 110 (2.30%) Foreign Exchange (FX)
5 103 (2.15%) Management Information System
6 99 (2.07%) Driving Licence
7 88 (1.84%) Data Centre
8 87 (1.82%) iPad
9 71 (1.48%) Smartphone
10 62 (1.29%) iPhone
11 60 (1.25%) Enterprise Software
12 57 (1.19%) Equities
13 53 (1.11%) SWIFT
14 51 (1.07%) Video Conferencing
15 48 (1.00%) Hedge funds
16 44 (0.92%) Fintech
16 44 (0.92%) Fixed Income
16 44 (0.92%) User Experience
17 40 (0.84%) Client/Server
17 40 (0.84%) Derivative
Operating Systems
1 2309 (48.22%) Windows
2 868 (18.13%) Windows Server
3 692 (14.45%) Windows 7
4 575 (12.01%) Linux
5 506 (10.57%) Unix
6 440 (9.19%) Windows Server 2008
7 438 (9.15%) Windows Server 2012
8 394 (8.23%) Windows 10
9 220 (4.59%) Windows 8
10 162 (3.38%) Android
11 125 (2.61%) Apple iOS
12 113 (2.36%) Windows XP
13 112 (2.34%) Windows Server 2003
14 93 (1.94%) Mac OS X
15 69 (1.44%) Red Hat Enterprise Linux
16 38 (0.79%) Mac OS
17 31 (0.65%) Solaris
18 22 (0.46%) AIX
19 17 (0.36%) Windows Phone
20 16 (0.33%) CentOS
Processes & Methodologies
1 1109 (23.16%) ITIL
2 312 (6.52%) CRM
3 287 (5.99%) ERP
4 249 (5.20%) Asset Management
5 234 (4.89%) Problem Management
6 208 (4.34%) Incident Management
7 200 (4.18%) Change Management
8 182 (3.80%) Agile Software Development
9 179 (3.74%) Process Improvement
10 176 (3.68%) Service Delivery
11 175 (3.65%) Business Intelligence
12 170 (3.55%) Project Management
13 158 (3.30%) Service Management
14 145 (3.03%) E-Commerce
15 138 (2.88%) Root Cause Analysis
16 130 (2.72%) Wealth Management
17 127 (2.65%) Mentoring
18 112 (2.34%) Disaster Recovery
19 104 (2.17%) Time Management
20 103 (2.15%) ITIL V3
Programming Languages
1 1700 (35.51%) SQL
2 286 (5.97%) Java
3 242 (5.05%) PowerShell
4 188 (3.93%) C#
5 157 (3.28%) T-SQL
6 136 (2.84%) JavaScript
7 108 (2.26%) VBA
8 102 (2.13%) Shell Script
9 93 (1.94%) PL/SQL
10 90 (1.88%) Python
11 75 (1.57%) VB
12 74 (1.55%) Perl
13 58 (1.21%) Bash Shell
14 47 (0.98%) PHP
15 30 (0.63%) C
16 27 (0.56%) C++
16 27 (0.56%) VBScript
17 23 (0.48%) RPG
18 18 (0.38%) VB.NET
19 15 (0.31%) ABAP
Qualifications
1 448 (9.36%) Degree
2 235 (4.91%) Microsoft Certification
3 146 (3.05%) MCP
4 138 (2.88%) Cisco Certification
5 132 (2.76%) CCNA
6 128 (2.67%) ITIL Certification
7 113 (2.36%) MCSE
8 88 (1.84%) Security Cleared
9 78 (1.63%) MCSA
10 73 (1.52%) Computer Science Degree
11 61 (1.27%) A+ Certification
12 55 (1.15%) SC Cleared
13 40 (0.84%) ITIL Foundation Certificate
14 33 (0.69%) VMware Certified Professional (VCP)
15 32 (0.67%) MCITP
16 27 (0.56%) MCDST
17 24 (0.50%) MCTS
18 21 (0.44%) CCNP
19 13 (0.27%) PMI Certification
20 11 (0.23%) CISSP
Quality Assurance & Compliance
1 443 (9.25%) SLA
2 72 (1.50%) QA
3 34 (0.71%) Data Quality
4 30 (0.63%) ISO/IEC 27001
5 19 (0.40%) ISO/IEC 20000
6 17 (0.36%) PMO
7 16 (0.33%) ISO 9001
8 13 (0.27%) BS25999
9 12 (0.25%) GDPR
10 11 (0.23%) Sarbanes-Oxley
11 10 (0.21%) Cyber Essentials
11 10 (0.21%) GxP
12 9 (0.19%) PCI DSS
13 7 (0.15%) Solvency II
14 6 (0.13%) SEPA
15 4 (0.084%) ISO 14001
16 2 (0.042%) Basel II
16 2 (0.042%) Basel III
16 2 (0.042%) DICOM
16 2 (0.042%) MiFID
System Software
1 1474 (30.79%) Active Directory
2 383 (8.00%) VMware Infrastructure
3 190 (3.97%) Hyper-V
4 115 (2.40%) XenApp
5 95 (1.98%) vSphere
6 61 (1.27%) Terminal Services
7 50 (1.04%) XenDesktop
8 48 (1.00%) VMware ESXi
9 44 (0.92%) Virtual Desktop
10 38 (0.79%) VMware Workstation
11 24 (0.50%) XenServer
12 20 (0.42%) Microsoft App-V
12 20 (0.42%) Virtual Machines
13 14 (0.29%) KVM
14 12 (0.25%) Virtual Servers
15 11 (0.23%) VMware Server
16 7 (0.15%) Microsoft Virtual Server
17 6 (0.13%) DFS Replication
18 5 (0.10%) Firmware
18 5 (0.10%) Samba
Systems Management
1 254 (5.30%) SCCM
2 79 (1.65%) WSUS
3 44 (0.92%) Backup Exec
4 43 (0.90%) Control-M
5 37 (0.77%) SCOM
6 36 (0.75%) Puppet
7 31 (0.65%) Ansible
8 29 (0.61%) Norton AntiVirus
9 28 (0.58%) Nagios
10 26 (0.54%) vCenter Server
11 23 (0.48%) Microsoft Intune
12 22 (0.46%) Opscode Chef
12 22 (0.46%) Tivoli
13 18 (0.38%) BMC PATROL
13 18 (0.38%) ITRS Geneos
14 17 (0.36%) ServiceCenter
15 15 (0.31%) Cisco CUCM
16 14 (0.29%) Opsview
16 14 (0.29%) ZABBIX
17 13 (0.27%) AirWatch
Vendors
1 1822 (38.05%) Microsoft
2 636 (13.28%) VMware
3 519 (10.84%) Citrix
4 502 (10.48%) Oracle
5 350 (7.31%) Cisco
6 204 (4.26%) SAP
7 158 (3.30%) Apple
8 138 (2.88%) HP
9 114 (2.38%) IBM
10 77 (1.61%) iManage
11 76 (1.59%) Splunk
12 73 (1.52%) Remedy
13 69 (1.44%) NetApp
14 68 (1.42%) Symantec
15 66 (1.38%) Red Hat
16 65 (1.36%) Bloomberg
17 64 (1.34%) Dell
18 63 (1.32%) Infor
19 62 (1.29%) ION Trading
20 59 (1.23%) Avaya