Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,000 per year, according to job vacancies posted during the 6 months leading to 11 October 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
11 Oct 2026
Same period 2025 Same period 2024
Rank 167 130 188
Rank change year-on-year -37 +58 -19
Permanent jobs requiring a Support Analyst 1,422 1,188 1,021
As % of all permanent jobs in the UK 1.20% 2.41% 1.41%
As % of the Job Titles category 1.30% 2.68% 1.48%
Number of salaries quoted 1,135 996 595
10th Percentile £26,250 £25,875 £25,250
25th Percentile £29,000 £28,000 £30,000
Median annual salary (50th Percentile) £34,000 £33,000 £35,500
Median % change year-on-year +3.03% -7.04% -0.20%
75th Percentile £43,125 £41,000 £47,500
90th Percentile £52,500 £53,750 £67,500
UK excluding London median annual salary £31,000 £31,000 £32,500
% change year-on-year - -4.62% -

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 109,479 44,337 68,935
% of permanent jobs with a recognized job title 92.62% 89.81% 95.37%
Number of salaries quoted 74,234 25,787 39,430
10th Percentile £30,000 £28,000 £31,250
25th Percentile £40,875 £35,000 £41,250
Median annual salary (50th Percentile) £58,015 £53,500 £55,000
Median % change year-on-year +8.44% -2.73% -8.33%
75th Percentile £76,250 £73,750 £75,000
90th Percentile £98,750 £95,000 £95,000
UK excluding London median annual salary £55,000 £46,000 £50,000
% change year-on-year +19.57% -8.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 11 October 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 11 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -28 1,274 £34,000 +3.03% 210
UK excluding London -7 1,169 £31,000 - 128
Work from Home +4 330 £37,500 +19.05% 63
South East +3 315 £33,000 -1.49% 30
North of England +24 294 £32,125 +3.63% 32
London -57 238 £44,615 -0.86% 86
North West +66 164 £32,250 +13.16% 22
Midlands -55 156 £35,000 +16.67% 22
East of England -3 151 £30,000 +9.09% 11
South West -61 120 £31,000 -11.43% 20
Yorkshire -12 119 £34,000 +21.43% 8
East Midlands -27 107 £35,000 +18.64% 14
Northern Ireland -21 67 £40,000 -20.00% 2
West Midlands -78 49 £34,500 +4.55% 8
Scotland +10 42 £31,000 -11.43% 3
Wales -67 24 £35,000 +16.67% 8
North East -80 11 £30,000 -9.77% 2

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 11 October 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 490 (34.46%) Microsoft
2 478 (33.61%) Problem-Solving
3 419 (29.47%) Windows
4 413 (29.04%) Microsoft 365
5 309 (21.73%) ITIL
6 289 (20.32%) Customer Service
7 285 (20.04%) Active Directory
8 267 (18.78%) Continuous Improvement
9 247 (17.37%) SQL
10 218 (15.33%) ITSM
11 209 (14.70%) Azure
12 196 (13.78%) Service Management
13 160 (11.25%) Degree
14 139 (9.77%) ERP
15 137 (9.63%) Entra ID
16 132 (9.28%) SharePoint
17 129 (9.07%) Windows Server
18 127 (8.93%) Project Delivery
19 125 (8.79%) Change Management
20 124 (8.72%) Microsoft Office
21 110 (7.74%) Microsoft Intune
22 108 (7.59%) Root Cause Analysis
23 101 (7.10%) User Experience
24 100 (7.03%) Stakeholder Engagement
25 93 (6.54%) DNS
26 91 (6.40%) Collaborative Working
27 90 (6.33%) Microsoft Exchange
28 87 (6.12%) SaaS
29 86 (6.05%) DHCP
30 82 (5.77%) Logistics

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 132 (9.28%) SharePoint
2 90 (6.33%) Microsoft Exchange
3 20 (1.41%) IIS
4 14 (0.98%) Confluence
5 8 (0.56%) Skype for Business
6 4 (0.28%) Office Communications Server
7 3 (0.21%) SAS
8 2 (0.14%) Tomcat
9 1 (0.070%) Blackberry Enterprise Server
9 1 (0.070%) Exchange Server 2013
Applications
1 124 (8.72%) Microsoft Office
2 60 (4.22%) Microsoft Excel
3 19 (1.34%) Microsoft PowerPoint
4 2 (0.14%) Photoshop
4 2 (0.14%) Siemens NX
5 1 (0.070%) Revit
5 1 (0.070%) Windchill
Business Applications
1 17 (1.20%) iTrent
2 15 (1.05%) Dynamics CRM
3 14 (0.98%) NetSuite
3 14 (0.98%) Oracle Retail
4 11 (0.77%) Visualfiles
5 8 (0.56%) Dynamics NAV
5 8 (0.56%) Oracle EBS
5 8 (0.56%) Oracle Financials
6 7 (0.49%) Dynamics AX
6 7 (0.49%) Fidessa
7 6 (0.42%) Infor M3
7 6 (0.42%) NEC Housing
8 5 (0.35%) SAP Business One
8 5 (0.35%) Unit4 Business World
9 4 (0.28%) Oracle Applications
9 4 (0.28%) Oracle Assets
9 4 (0.28%) Oracle EBS R12
9 4 (0.28%) Oracle Procure-to-Pay
9 4 (0.28%) Oracle Receivables
9 4 (0.28%) Shopify
Cloud Services
1 413 (29.04%) Microsoft 365
2 209 (14.70%) Azure
3 137 (9.63%) Entra ID
4 87 (6.12%) SaaS
5 64 (4.50%) Power Platform
6 63 (4.43%) Dynamics 365
7 60 (4.22%) OneDrive
8 19 (1.34%) PowerApps
9 17 (1.20%) Power Automate
10 14 (0.98%) Google Workspace
11 13 (0.91%) BigCommerce
11 13 (0.91%) Microsoft Copilot
12 12 (0.84%) Azure DevOps
13 11 (0.77%) AWS
14 9 (0.63%) Mimecast
15 6 (0.42%) GitHub
15 6 (0.42%) Slack
16 5 (0.35%) GCP
17 4 (0.28%) ChatGPT
17 4 (0.28%) OCI
Communications & Networking
1 93 (6.54%) DNS
2 86 (6.05%) DHCP
3 66 (4.64%) TCP/IP
4 52 (3.66%) Firewall
5 47 (3.31%) VPN
6 45 (3.16%) WAN
7 44 (3.09%) Wi-Fi
8 35 (2.46%) LAN
9 23 (1.62%) Unified Communications
10 19 (1.34%) VLAN
11 17 (1.20%) VoIP
12 14 (0.98%) Wireless
13 11 (0.77%) Broadband
13 11 (0.77%) SD-WAN
13 11 (0.77%) WebEx
14 10 (0.70%) 4G
14 10 (0.70%) FIX Connectivity
15 8 (0.56%) Skype
16 6 (0.42%) MPLS
16 6 (0.42%) Structured Cabling
Database & Business Intelligence
1 60 (4.22%) SQL Server
2 43 (3.02%) Power BI
3 20 (1.41%) Crystal Reports
4 6 (0.42%) Relational Database
4 6 (0.42%) SQL Server Reporting Services
5 4 (0.28%) Data Warehouse
5 4 (0.28%) MySQL
5 4 (0.28%) Oracle Database
5 4 (0.28%) Oracle Reports
5 4 (0.28%) Qlik Sense
5 4 (0.28%) Tableau
6 3 (0.21%) Power Query
6 3 (0.21%) SQL Server Integration Services
7 2 (0.14%) BusinessObjects
8 1 (0.070%) PostgreSQL
8 1 (0.070%) SQL Server Analysis Services
Development Applications
1 52 (3.66%) JIRA
2 4 (0.28%) Eclipse
2 4 (0.28%) Oracle Forms
2 4 (0.28%) Toad
3 3 (0.21%) Git
4 2 (0.14%) Hudson
General
1 559 (39.31%) Social Skills
2 240 (16.88%) Analytical Skills
3 200 (14.06%) Finance
4 95 (6.68%) Organisational Skills
5 91 (6.40%) Law
6 69 (4.85%) Manufacturing
7 68 (4.78%) Retail
8 62 (4.36%) Legal
9 61 (4.29%) Presentation Skills
10 33 (2.32%) Banking
11 32 (2.25%) Documentation Skills
12 20 (1.41%) Public Sector
13 17 (1.20%) Advertising
14 15 (1.05%) Automotive
15 11 (0.77%) Front Office
15 11 (0.77%) Inclusion and Diversity
16 9 (0.63%) Investment Banking
17 8 (0.56%) Telecoms
18 7 (0.49%) Legal Technology
18 7 (0.49%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 30 (2.11%) XML
2 22 (1.55%) .NET
3 21 (1.48%) FIX Protocol
4 19 (1.34%) HTML
4 19 (1.34%) Web Services
5 16 (1.13%) CSS
6 14 (0.98%) REST
7 12 (0.84%) .NET Framework
7 12 (0.84%) SOAP
8 8 (0.56%) JSON
9 6 (0.42%) EDI
10 4 (0.28%) Oracle Fusion
10 4 (0.28%) WSDL
10 4 (0.28%) XSD
10 4 (0.28%) XSLT
11 3 (0.21%) ASP.NET Web Forms
11 3 (0.21%) WinForms
12 2 (0.14%) Elastic Stack
12 2 (0.14%) Kafka
12 2 (0.14%) Middleware
Miscellaneous
1 83 (5.84%) Onboarding
2 69 (4.85%) Driving Licence
3 49 (3.45%) Management Information System
4 35 (2.46%) Self-Motivation
5 27 (1.90%) Video Conferencing
6 19 (1.34%) Enterprise Software
7 18 (1.27%) Analytical Mindset
8 17 (1.20%) FMCG
9 15 (1.05%) Client/Server
10 13 (0.91%) iPhone
10 13 (0.91%) Mobile App
11 11 (0.77%) CMDB
12 10 (0.70%) iPad
13 9 (0.63%) Fixed Income
14 8 (0.56%) Data Structures
15 7 (0.49%) Equities
16 6 (0.42%) Data Centre
16 6 (0.42%) Hedge funds
16 6 (0.42%) NHS
16 6 (0.42%) Product Ownership
Operating Systems
1 419 (29.47%) Windows
2 129 (9.07%) Windows Server
3 77 (5.41%) Windows 10
4 49 (3.45%) Linux
5 24 (1.69%) macOS
6 22 (1.55%) Apple iOS
7 21 (1.48%) Android
8 16 (1.13%) Unix
8 16 (1.13%) Windows Server 2019
9 6 (0.42%) CentOS
9 6 (0.42%) Rocky
9 6 (0.42%) Ubuntu
10 5 (0.35%) Solaris
11 4 (0.28%) Windows Server 2016
12 1 (0.070%) Windows 7
Processes & Methodologies
1 478 (33.61%) Problem-Solving
2 309 (21.73%) ITIL
3 289 (20.32%) Customer Service
4 267 (18.78%) Continuous Improvement
5 218 (15.33%) ITSM
6 196 (13.78%) Service Management
7 139 (9.77%) ERP
8 127 (8.93%) Project Delivery
9 125 (8.79%) Change Management
10 108 (7.59%) Root Cause Analysis
11 101 (7.10%) User Experience
12 100 (7.03%) Stakeholder Engagement
13 91 (6.40%) Collaborative Working
14 82 (5.77%) Logistics
14 82 (5.77%) Problem Management
15 79 (5.56%) Release Management
16 76 (5.34%) Service Delivery
17 72 (5.06%) Decision-Making
18 71 (4.99%) Process Improvement
19 69 (4.85%) Risk Management
Programming Languages
1 247 (17.37%) SQL
2 71 (4.99%) PowerShell
3 32 (2.25%) C#
4 27 (1.90%) JavaScript
5 19 (1.34%) Python
6 12 (0.84%) Java
7 11 (0.77%) Bash
8 9 (0.63%) C++
8 9 (0.63%) Ruby
9 7 (0.49%) PL/SQL
10 5 (0.35%) Perl
10 5 (0.35%) T-SQL
11 4 (0.28%) VB
11 4 (0.28%) XPath
12 3 (0.21%) PHP
13 2 (0.14%) Google Apps Script
13 2 (0.14%) Tcl
13 2 (0.14%) VBA
14 1 (0.070%) R
14 1 (0.070%) VB.NET
Qualifications
1 160 (11.25%) Degree
2 63 (4.43%) A+ Certification
3 39 (2.74%) Microsoft Certification
3 39 (2.74%) Security Cleared
4 23 (1.62%) Computer Science Degree
5 15 (1.05%) SC Cleared
6 14 (0.98%) BPSS Clearance
6 14 (0.98%) Network+ Certification
7 10 (0.70%) DBS Check
7 10 (0.70%) ITIL Certification
8 9 (0.63%) ITIL Foundation Certificate
9 8 (0.56%) Microsoft Certified Professional
10 7 (0.49%) AAT
10 7 (0.49%) CCNA
10 7 (0.49%) Cisco Certification
11 4 (0.28%) MCSA
11 4 (0.28%) MCSE
12 3 (0.21%) Azure Certification
12 3 (0.21%) MBCS
13 1 (0.070%) HNC
Quality Assurance & Compliance
1 49 (3.45%) SLA
2 20 (1.41%) ISO/IEC 27001
3 14 (0.98%) Data Quality
4 12 (0.84%) GDPR
5 9 (0.63%) Cyber Essentials
6 8 (0.56%) QA
7 4 (0.28%) Accessibility
8 2 (0.14%) PCI DSS
9 1 (0.070%) Cyber Essentials PLUS
System Software
1 285 (20.04%) Active Directory
2 34 (2.39%) Hyper-V
2 34 (2.39%) VMware Infrastructure
3 13 (0.91%) Firmware
4 11 (0.77%) Virtual Desktop
5 3 (0.21%) Microsoft Virtual Server
5 3 (0.21%) Virtual Servers
6 2 (0.14%) Virtual Machines
6 2 (0.14%) vSphere
6 2 (0.14%) XenApp
7 1 (0.070%) BitLocker
Systems Management
1 110 (7.74%) Microsoft Intune
2 13 (0.91%) Systems Management Server (SMS)
3 7 (0.49%) Jamf Pro
4 6 (0.42%) SCCM
5 5 (0.35%) Kibana
6 2 (0.14%) FortiGate
6 2 (0.14%) Grafana
7 1 (0.070%) Autotask
7 1 (0.070%) Cisco CUCM
7 1 (0.070%) Failover Clustering
7 1 (0.070%) Microsoft Clustering
Vendors
1 490 (34.46%) Microsoft
2 74 (5.20%) ServiceNow
3 54 (3.80%) Oracle
4 42 (2.95%) VMware
5 39 (2.74%) SAP
6 34 (2.39%) Cisco
7 19 (1.34%) Apple
8 18 (1.27%) iManage
9 17 (1.20%) IFS
10 15 (1.05%) Salesforce
11 14 (0.98%) Google
11 14 (0.98%) Sage
12 13 (0.91%) Citrix
13 12 (0.84%) Epicor
13 12 (0.84%) IBM
13 12 (0.84%) Meraki
14 10 (0.70%) IBM Sterling
14 10 (0.70%) Polycom
14 10 (0.70%) Starlink
15 9 (0.63%) FIS