Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 3 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
3 Sep 2026
Same period 2025 Same period 2024
Rank 165 129 207
Rank change year-on-year -36 +78 -14
Permanent jobs requiring a Support Analyst 1,338 1,211 1,066
As % of all permanent jobs in the UK 1.22% 2.43% 1.32%
As % of the Job Titles category 1.30% 2.71% 1.38%
Number of salaries quoted 1,112 1,024 696
10th Percentile £26,750 £25,625 £24,287
25th Percentile £29,250 £28,000 £28,500
Median annual salary (50th Percentile) £35,000 £33,500 £35,000
Median % change year-on-year +4.48% -4.29% -
75th Percentile £42,500 £43,750 £43,750
90th Percentile £50,000 £55,000 £59,375
UK excluding London median annual salary £32,500 £32,500 £32,500
% change year-on-year - - +1.56%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 103,293 44,702 77,044
% of permanent jobs with a recognized job title 93.83% 89.84% 95.19%
Number of salaries quoted 71,078 26,550 49,104
10th Percentile £30,000 £28,250 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £76,201 £73,750 £72,500
90th Percentile £97,500 £95,000 £91,250
UK excluding London median annual salary £55,000 £47,500 £50,000
% change year-on-year +15.79% -5.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 3 September 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 3 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -35 1,224 £35,000 +4.48% 175
UK excluding London -12 1,096 £32,500 - 118
South East +28 305 £32,500 - 44
Work from Home -15 296 £37,500 +10.29% 65
North of England +9 263 £34,000 +16.24% 34
London -63 225 £42,500 -6.15% 77
Midlands -38 162 £35,000 +7.69% 10
North West +46 142 £35,000 +6.06% 21
South West -47 142 £32,500 -7.14% 12
East of England -20 127 £30,000 +1.69% 15
Yorkshire -32 114 £31,000 +10.71% 10
East Midlands -24 94 £35,000 +18.64% 7
West Midlands -49 68 £37,500 +11.94% 3
Scotland +32 52 £30,000 -30.64% 4
Northern Ireland -64 27 £40,000 -20.00% 6
Wales -60 18 £35,000 +16.67% 3
North East -72 7 £30,000 -3.23% 3

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 3 September 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 476 (35.58%) Microsoft
2 408 (30.49%) Windows
3 402 (30.04%) Problem-Solving
4 393 (29.37%) Microsoft 365
5 277 (20.70%) Active Directory
6 248 (18.54%) SQL
7 234 (17.49%) ITIL
8 221 (16.52%) Continuous Improvement
9 218 (16.29%) Customer Service
10 194 (14.50%) Azure
11 153 (11.43%) ITSM
12 144 (10.76%) ERP
13 136 (10.16%) Service Management
14 128 (9.57%) Windows Server
15 126 (9.42%) Entra ID
16 117 (8.74%) SharePoint
17 110 (8.22%) Microsoft Office
18 105 (7.85%) Degree
19 87 (6.50%) Microsoft Intune
20 82 (6.13%) Project Delivery
21 81 (6.05%) Change Management
22 77 (5.75%) Microsoft Exchange
23 75 (5.61%) Service Delivery
24 73 (5.46%) SQL Server
25 71 (5.31%) Process Improvement
25 71 (5.31%) SaaS
26 70 (5.23%) Windows 10
27 69 (5.16%) Root Cause Analysis
28 68 (5.08%) Collaborative Working
28 68 (5.08%) ServiceNow

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 117 (8.74%) SharePoint
2 77 (5.75%) Microsoft Exchange
3 29 (2.17%) IIS
4 12 (0.90%) Skype for Business
5 10 (0.75%) Confluence
6 3 (0.22%) SAS
6 3 (0.22%) Tomcat
7 1 (0.075%) Blackberry Enterprise Server
7 1 (0.075%) CMS
7 1 (0.075%) Exchange Server 2013
Applications
1 110 (8.22%) Microsoft Office
2 62 (4.63%) Microsoft Excel
3 22 (1.64%) Microsoft PowerPoint
4 3 (0.22%) Photoshop
5 2 (0.15%) Siemens NX
6 1 (0.075%) Revit
6 1 (0.075%) Windchill
Business Applications
1 16 (1.20%) Dynamics CRM
2 14 (1.05%) Oracle Retail
3 13 (0.97%) iTrent
3 13 (0.97%) NetSuite
3 13 (0.97%) Visualfiles
4 9 (0.67%) Dynamics NAV
5 8 (0.60%) Oracle EBS
5 8 (0.60%) Oracle Financials
6 7 (0.52%) Dynamics AX
6 7 (0.52%) Infor M3
7 6 (0.45%) Elite 3E
7 6 (0.45%) Fidessa
7 6 (0.45%) NEC Housing
8 5 (0.37%) SAP Business One
8 5 (0.37%) Unit4 Business World
9 4 (0.30%) JDE World
9 4 (0.30%) Oracle EBS R12
9 4 (0.30%) Oracle Procure-to-Pay
9 4 (0.30%) Payment Gateway
9 4 (0.30%) Shopify
Cloud Services
1 393 (29.37%) Microsoft 365
2 194 (14.50%) Azure
3 126 (9.42%) Entra ID
4 71 (5.31%) SaaS
5 67 (5.01%) Power Platform
6 62 (4.63%) Dynamics 365
7 53 (3.96%) OneDrive
8 21 (1.57%) PowerApps
9 19 (1.42%) Power Automate
10 16 (1.20%) Microsoft Copilot
11 14 (1.05%) AWS
11 14 (1.05%) Google Workspace
12 9 (0.67%) Azure DevOps
12 9 (0.67%) IaaS
12 9 (0.67%) Mimecast
12 9 (0.67%) PaaS
13 6 (0.45%) GCP
14 4 (0.30%) OCI
15 3 (0.22%) ChatGPT
15 3 (0.22%) NetDocuments
Communications & Networking
1 64 (4.78%) DNS
2 56 (4.19%) DHCP
3 54 (4.04%) WAN
4 50 (3.74%) TCP/IP
5 48 (3.59%) VPN
6 47 (3.51%) Firewall
7 40 (2.99%) Wi-Fi
8 39 (2.91%) LAN
9 25 (1.87%) Unified Communications
10 22 (1.64%) VoIP
11 17 (1.27%) VLAN
12 13 (0.97%) SD-WAN
12 13 (0.97%) WebEx
13 12 (0.90%) Broadband
13 12 (0.90%) Skype
14 11 (0.82%) 4G
14 11 (0.82%) Wireless
15 7 (0.52%) FIX Connectivity
15 7 (0.52%) Network Security
16 6 (0.45%) Structured Cabling
Database & Business Intelligence
1 73 (5.46%) SQL Server
2 45 (3.36%) Power BI
3 25 (1.87%) Crystal Reports
4 10 (0.75%) Relational Database
5 9 (0.67%) SQL Server Integration Services
6 7 (0.52%) SQL Server Reporting Services
7 5 (0.37%) BusinessObjects
7 5 (0.37%) MySQL
7 5 (0.37%) Power Query
8 4 (0.30%) Oracle Reports
9 3 (0.22%) Data Warehouse
9 3 (0.22%) Oracle Database
10 2 (0.15%) PostgreSQL
10 2 (0.15%) Qlik Sense
10 2 (0.15%) Tableau
11 1 (0.075%) Db2
11 1 (0.075%) Metabase
11 1 (0.075%) SQL Server Analysis Services
Development Applications
1 47 (3.51%) JIRA
2 4 (0.30%) Eclipse
2 4 (0.30%) Git
2 4 (0.30%) Oracle Forms
2 4 (0.30%) Toad
3 1 (0.075%) Visual Studio
General
1 462 (34.53%) Social Skills
2 191 (14.28%) Finance
3 178 (13.30%) Analytical Skills
4 87 (6.50%) Law
5 79 (5.90%) Manufacturing
6 73 (5.46%) Legal
7 69 (5.16%) Organisational Skills
8 64 (4.78%) Retail
9 43 (3.21%) Documentation Skills
10 32 (2.39%) Banking
11 19 (1.42%) Advertising
11 19 (1.42%) Presentation Skills
12 17 (1.27%) Public Sector
13 12 (0.90%) Automotive
14 11 (0.82%) Front Office
14 11 (0.82%) Legal Technology
14 11 (0.82%) Local Government
15 10 (0.75%) Inclusion and Diversity
15 10 (0.75%) Telecoms
16 9 (0.67%) Investment Banking
Libraries, Frameworks & Software Standards
1 29 (2.17%) XML
2 23 (1.72%) HTML
3 21 (1.57%) .NET
4 20 (1.49%) CSS
5 18 (1.35%) FIX Protocol
5 18 (1.35%) Web Services
6 14 (1.05%) REST
7 12 (0.90%) .NET Framework
8 11 (0.82%) SOAP
9 8 (0.60%) JSON
10 6 (0.45%) EDI
11 4 (0.30%) Oracle Fusion
12 3 (0.22%) Elastic Stack
12 3 (0.22%) Kafka
12 3 (0.22%) Middleware
12 3 (0.22%) WSDL
12 3 (0.22%) XSD
12 3 (0.22%) XSLT
13 2 (0.15%) 802.1X
14 1 (0.075%) XSL
Miscellaneous
1 69 (5.16%) Onboarding
2 59 (4.41%) Driving Licence
3 38 (2.84%) Management Information System
4 31 (2.32%) Self-Motivation
5 29 (2.17%) Video Conferencing
6 22 (1.64%) Client/Server
7 21 (1.57%) Analytical Mindset
8 11 (0.82%) Enterprise Software
8 11 (0.82%) Hybrid Cloud
9 9 (0.67%) Fixed Income
9 9 (0.67%) FMCG
10 8 (0.60%) CMDB
10 8 (0.60%) Data Structures
10 8 (0.60%) iPhone
11 6 (0.45%) Data Centre
11 6 (0.45%) iPad
11 6 (0.45%) Manufacturing Execution System
11 6 (0.45%) NHS
11 6 (0.45%) Operational Technology
11 6 (0.45%) Product Ownership
Operating Systems
1 408 (30.49%) Windows
2 128 (9.57%) Windows Server
3 70 (5.23%) Windows 10
4 47 (3.51%) Linux
5 27 (2.02%) Mac OS
6 24 (1.79%) Android
7 16 (1.20%) Apple iOS
7 16 (1.20%) Windows Server 2019
8 11 (0.82%) Unix
9 4 (0.30%) CentOS
9 4 (0.30%) Rocky
9 4 (0.30%) Solaris
9 4 (0.30%) Ubuntu
9 4 (0.30%) Windows Server 2016
Processes & Methodologies
1 402 (30.04%) Problem-Solving
2 234 (17.49%) ITIL
3 221 (16.52%) Continuous Improvement
4 218 (16.29%) Customer Service
5 153 (11.43%) ITSM
6 144 (10.76%) ERP
7 136 (10.16%) Service Management
8 82 (6.13%) Project Delivery
9 81 (6.05%) Change Management
10 75 (5.61%) Service Delivery
11 71 (5.31%) Process Improvement
12 69 (5.16%) Root Cause Analysis
13 68 (5.08%) Collaborative Working
14 65 (4.86%) Incident Management
15 64 (4.78%) Business Intelligence
16 61 (4.56%) Stakeholder Engagement
17 55 (4.11%) User Experience
18 50 (3.74%) Cybersecurity
19 48 (3.59%) CRM
20 45 (3.36%) Problem Management
Programming Languages
1 248 (18.54%) SQL
2 60 (4.48%) PowerShell
3 31 (2.32%) C#
3 31 (2.32%) JavaScript
4 16 (1.20%) Python
5 9 (0.67%) C++
5 9 (0.67%) PL/SQL
6 8 (0.60%) Java
6 8 (0.60%) Ruby
7 7 (0.52%) Bash
8 6 (0.45%) T-SQL
9 4 (0.30%) Perl
9 4 (0.30%) PHP
9 4 (0.30%) VB
10 3 (0.22%) VBA
10 3 (0.22%) XPath
11 2 (0.15%) Google Apps Script
11 2 (0.15%) Tcl
11 2 (0.15%) VB.NET
12 1 (0.075%) R
Qualifications
1 105 (7.85%) Degree
2 49 (3.66%) A+ Certification
3 35 (2.62%) Microsoft Certification
3 35 (2.62%) Security Cleared
4 20 (1.49%) SC Cleared
5 11 (0.82%) Computer Science Degree
5 11 (0.82%) Network+ Certification
6 10 (0.75%) ITIL Foundation Certificate
6 10 (0.75%) Microsoft Certified Professional
7 9 (0.67%) ITIL Certification
8 7 (0.52%) BPSS Clearance
8 7 (0.52%) CCNA
8 7 (0.52%) Cisco Certification
9 6 (0.45%) MBCS
10 5 (0.37%) AAT
11 4 (0.30%) DBS Check
12 3 (0.22%) Azure Certification
12 3 (0.22%) MCSA
12 3 (0.22%) MCSE
13 2 (0.15%) HNC
Quality Assurance & Compliance
1 46 (3.44%) SLA
2 22 (1.64%) ISO/IEC 27001
3 14 (1.05%) Cyber Essentials
3 14 (1.05%) Data Quality
4 10 (0.75%) QA
5 8 (0.60%) GDPR
6 4 (0.30%) Accessibility
7 2 (0.15%) Cyber Essentials PLUS
7 2 (0.15%) PCI DSS
8 1 (0.075%) DICOM
8 1 (0.075%) PMO
System Software
1 277 (20.70%) Active Directory
2 35 (2.62%) Hyper-V
3 29 (2.17%) VMware Infrastructure
4 7 (0.52%) Firmware
5 5 (0.37%) Virtual Desktop
6 4 (0.30%) XenApp
7 3 (0.22%) Microsoft Virtual Server
7 3 (0.22%) Virtual Machines
7 3 (0.22%) Virtual Servers
8 2 (0.15%) vSphere
9 1 (0.075%) BitLocker
9 1 (0.075%) Docker
Systems Management
1 87 (6.50%) Microsoft Intune
2 14 (1.05%) SCCM
3 7 (0.52%) Jamf Pro
3 7 (0.52%) Systems Management Server (SMS)
4 6 (0.45%) Kibana
5 5 (0.37%) Single Sign-On
6 2 (0.15%) FortiGate
6 2 (0.15%) Grafana
7 1 (0.075%) Autotask
7 1 (0.075%) Cisco CUCM
7 1 (0.075%) Failover Clustering
7 1 (0.075%) Microsoft Clustering
Vendors
1 476 (35.58%) Microsoft
2 68 (5.08%) ServiceNow
3 50 (3.74%) Oracle
4 41 (3.06%) VMware
5 32 (2.39%) SAP
6 25 (1.87%) Cisco
7 23 (1.72%) Citrix
7 23 (1.72%) iManage
8 18 (1.35%) IFS
9 15 (1.12%) Apple
9 15 (1.12%) Google
9 15 (1.12%) Sage
9 15 (1.12%) Salesforce
10 13 (0.97%) Epicor
11 12 (0.90%) IBM
11 12 (0.90%) Meraki
12 11 (0.82%) Polycom
12 11 (0.82%) Starlink
13 10 (0.75%) Dell
13 10 (0.75%) IBM Sterling