Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £33,000 per year, according to job vacancies posted during the 6 months leading to 25 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
25 Jan 2026
Same period 2025 Same period 2024
Rank 129 205 150
Rank change year-on-year +76 -55 +84
Permanent jobs requiring a Support Analyst 1,114 799 1,321
As % of all permanent jobs in the UK 1.78% 1.51% 1.97%
As % of the Job Titles category 1.96% 1.64% 2.07%
Number of salaries quoted 857 478 1,099
10th Percentile £26,000 £26,393 £24,750
25th Percentile £28,000 £31,250 £28,500
Median annual salary (50th Percentile) £33,000 £40,000 £36,500
Median % change year-on-year -17.50% +9.59% +7.35%
75th Percentile £41,222 £52,500 £47,750
90th Percentile £53,750 £67,500 £60,000
UK excluding London median annual salary £32,500 £34,000 £32,500
% change year-on-year -4.41% +4.62% +4.84%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 56,939 48,731 63,682
% of permanent jobs with a recognized job title 90.79% 92.28% 95.18%
Number of salaries quoted 35,361 25,094 49,715
10th Percentile £28,750 £33,663 £29,452
25th Percentile £37,500 £45,000 £40,000
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -9.30%
75th Percentile £75,000 £79,000 £75,000
90th Percentile £93,750 £98,750 £95,000
UK excluding London median annual salary £50,000 £53,688 £50,000
% change year-on-year -6.87% +7.38% -5.66%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 25 January 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 25 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +76 1,005 £33,000 -17.50% 115
UK excluding London +112 834 £32,500 -4.41% 107
South East +86 260 £32,750 -6.43% 30
London -1 252 £41,111 -14.33% 26
Work from Home +41 247 £32,500 -18.75% 49
Midlands +65 161 £30,000 -9.09% 15
North of England +36 150 £31,000 -10.14% 25
South West +53 109 £33,000 +3.94% 17
West Midlands +55 86 £34,500 +2.99% 6
Yorkshire +25 81 £26,975 -26.10% 13
East Midlands +43 75 £29,500 -10.61% 9
East of England +56 71 £27,500 -21.43% 13
Scotland +17 66 £35,000 - 8
North West 0 53 £33,750 +3.85% 9
North East +15 16 £31,500 -10.00% 3
Northern Ireland -5 12 £31,500 -8.43%
Wales -4 5 £48,500 +38.57% 1

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 25 January 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 452 (40.57%) Microsoft
2 383 (34.38%) Problem-Solving
3 366 (32.85%) Windows
4 326 (29.26%) Customer Service
5 297 (26.66%) Microsoft 365
6 256 (22.98%) SQL
7 255 (22.89%) Active Directory
8 245 (21.99%) ITIL
9 216 (19.39%) Azure
10 157 (14.09%) Microsoft Office
11 155 (13.91%) Degree
12 126 (11.31%) Entra ID
13 116 (10.41%) Microsoft Intune
14 113 (10.14%) Power Platform
15 111 (9.96%) ERP
15 111 (9.96%) ITSM
16 105 (9.43%) Continuous Improvement
17 103 (9.25%) Microsoft Excel
18 100 (8.98%) Windows Server
19 95 (8.53%) Business Intelligence
20 89 (7.99%) SLA
21 88 (7.90%) Process Improvement
21 88 (7.90%) Windows 10
22 85 (7.63%) Power BI
23 82 (7.36%) Service Management
24 79 (7.09%) Firewall
25 77 (6.91%) Change Management
25 77 (6.91%) DNS
26 75 (6.73%) SharePoint
27 73 (6.55%) DHCP

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 75 (6.73%) SharePoint
2 67 (6.01%) Microsoft Exchange
3 18 (1.62%) Confluence
4 13 (1.17%) Skype for Business
5 12 (1.08%) IIS
6 3 (0.27%) WebSphere
6 3 (0.27%) WebSphere Application Server
7 2 (0.18%) Exchange Server 2013
8 1 (0.090%) Appian
8 1 (0.090%) Moodle
8 1 (0.090%) Tomcat
8 1 (0.090%) Umbraco
Applications
1 157 (14.09%) Microsoft Office
2 103 (9.25%) Microsoft Excel
3 48 (4.31%) Microsoft PowerPoint
4 18 (1.62%) Spreadsheet
5 12 (1.08%) MS Visio
6 1 (0.090%) Acrobat
6 1 (0.090%) AutoCAD
6 1 (0.090%) Photoshop
Business Applications
1 26 (2.33%) Dynamics CRM
2 13 (1.17%) Endur
2 13 (1.17%) NEC Housing
2 13 (1.17%) NetSuite
3 11 (0.99%) Dynamics AX
3 11 (0.99%) Visualfiles
4 8 (0.72%) Oracle EBS
5 6 (0.54%) Fidessa
5 6 (0.54%) SAP S/4HANA
5 6 (0.54%) Shopify
6 5 (0.45%) Dynamics NAV
6 5 (0.45%) Magento
6 5 (0.45%) SAP HR
6 5 (0.45%) SAP Payroll
7 4 (0.36%) Elite 3E
8 3 (0.27%) SAP Business ByDesign
9 2 (0.18%) Remedy ITSM
10 1 (0.090%) Sage 200
10 1 (0.090%) SAP ERP
10 1 (0.090%) SAP EWM
Cloud Services
1 297 (26.66%) Microsoft 365
2 216 (19.39%) Azure
3 126 (11.31%) Entra ID
4 113 (10.14%) Power Platform
5 51 (4.58%) Dynamics 365
6 50 (4.49%) SaaS
7 31 (2.78%) AWS
8 29 (2.60%) OneDrive
9 24 (2.15%) PowerApps
10 19 (1.71%) Power Automate
11 14 (1.26%) Google Workspace
12 10 (0.90%) Azure DevOps
13 6 (0.54%) dbt
14 5 (0.45%) Azure Monitor
15 4 (0.36%) OCI
15 4 (0.36%) PaaS
16 3 (0.27%) BigCommerce
16 3 (0.27%) IaaS
16 3 (0.27%) Mimecast
16 3 (0.27%) Oracle Service Cloud
Communications & Networking
1 79 (7.09%) Firewall
2 77 (6.91%) DNS
3 73 (6.55%) DHCP
4 58 (5.21%) VPN
5 47 (4.22%) LAN
6 42 (3.77%) WAN
7 40 (3.59%) TCP/IP
8 30 (2.69%) Wireless
9 29 (2.60%) Remote Desktop
10 19 (1.71%) WebEx
11 16 (1.44%) Internet
11 16 (1.44%) SD-WAN
11 16 (1.44%) VoIP
11 16 (1.44%) Wi-Fi
12 15 (1.35%) Broadband
13 14 (1.26%) Unified Communications
14 13 (1.17%) Skype
15 11 (0.99%) WinSCP
16 10 (0.90%) MPLS
17 8 (0.72%) Wireshark
Database & Business Intelligence
1 85 (7.63%) Power BI
2 73 (6.55%) SQL Server
3 25 (2.24%) Relational Database
4 23 (2.06%) Oracle Reports
5 18 (1.62%) MySQL
6 9 (0.81%) SQL Server Integration Services
7 8 (0.72%) Metabase
8 6 (0.54%) Data Warehouse
8 6 (0.54%) PostgreSQL
8 6 (0.54%) SQL Server Reporting Services
9 5 (0.45%) Oracle Database
10 4 (0.36%) Crystal Reports
11 2 (0.18%) Azure SQL Database
12 1 (0.090%) SAP BW
Development Applications
1 73 (6.55%) JIRA
2 20 (1.80%) Git
3 8 (0.72%) Visual Studio
4 7 (0.63%) Bitbucket
5 4 (0.36%) LabVIEW
General
1 507 (45.51%) Social Skills
2 167 (14.99%) Analytical Skills
3 163 (14.63%) Finance
4 107 (9.61%) Law
5 76 (6.82%) Organisational Skills
6 67 (6.01%) Manufacturing
7 65 (5.83%) Retail
8 56 (5.03%) Telecoms
9 55 (4.94%) Legal
10 32 (2.87%) Marketing
11 27 (2.42%) Advertising
12 16 (1.44%) Automotive
13 14 (1.26%) Documentation Skills
14 13 (1.17%) Back Office
14 13 (1.17%) Billing
15 12 (1.08%) Banking
16 10 (0.90%) Front Office
17 7 (0.63%) Financial Institution
18 5 (0.45%) Pharmaceutical
18 5 (0.45%) Presentation Skills
Libraries, Frameworks & Software Standards
1 19 (1.71%) .NET
2 15 (1.35%) HTML
3 13 (1.17%) EDI
4 11 (0.99%) CSS
5 9 (0.81%) FIX Protocol
6 8 (0.72%) Oracle Fusion
6 8 (0.72%) REST
6 8 (0.72%) SOAP
7 6 (0.54%) LDAP
7 6 (0.54%) Middleware
7 6 (0.54%) XML
8 5 (0.45%) JSON
8 5 (0.45%) Lightning Web Components
9 4 (0.36%) React
9 4 (0.36%) Software Packaging
10 3 (0.27%) Web Services
11 2 (0.18%) jQuery
12 1 (0.090%) MFC
Miscellaneous
1 104 (9.34%) Onboarding
2 72 (6.46%) Management Information System
3 64 (5.75%) Driving Licence
4 48 (4.31%) Video Conferencing
5 35 (3.14%) Enterprise Software
6 20 (1.80%) Self-Motivation
7 18 (1.62%) NHS
8 16 (1.44%) Data Centre
9 11 (0.99%) Product Ownership
10 10 (0.90%) Analytical Mindset
10 10 (0.90%) Renewable Energy
11 9 (0.81%) EPoS
12 8 (0.72%) Client/Server
12 8 (0.72%) FMCG
13 7 (0.63%) IoT
13 7 (0.63%) Mobile App
14 6 (0.54%) iPhone
14 6 (0.54%) PKI
15 5 (0.45%) iSeries
15 5 (0.45%) Reference Data
Operating Systems
1 366 (32.85%) Windows
2 100 (8.98%) Windows Server
3 88 (7.90%) Windows 10
4 48 (4.31%) Mac OS
5 40 (3.59%) Linux
6 36 (3.23%) Apple iOS
7 24 (2.15%) Android
8 20 (1.80%) Windows Server 2019
9 14 (1.26%) Windows Server 2016
10 13 (1.17%) Unix
11 6 (0.54%) Mac OS X
12 5 (0.45%) Solaris
13 4 (0.36%) Windows Server 2008
13 4 (0.36%) Windows Server 2012
14 3 (0.27%) Ubuntu
15 2 (0.18%) VMS
15 2 (0.18%) Windows 7
16 1 (0.090%) AIX
16 1 (0.090%) Windows Server 2003
Processes & Methodologies
1 383 (34.38%) Problem-Solving
2 326 (29.26%) Customer Service
3 245 (21.99%) ITIL
4 111 (9.96%) ERP
4 111 (9.96%) ITSM
5 105 (9.43%) Continuous Improvement
6 95 (8.53%) Business Intelligence
7 88 (7.90%) Process Improvement
8 82 (7.36%) Service Management
9 77 (6.91%) Change Management
10 57 (5.12%) Cybersecurity
11 56 (5.03%) Mentoring
12 51 (4.58%) CRM
13 47 (4.22%) Asset Management
14 44 (3.95%) Incident Management
15 42 (3.77%) Data Analysis
16 40 (3.59%) User Experience
17 38 (3.41%) Root Cause Analysis
18 36 (3.23%) Computer Science
19 31 (2.78%) Logistics
Programming Languages
1 256 (22.98%) SQL
2 38 (3.41%) PowerShell
3 32 (2.87%) T-SQL
4 31 (2.78%) Python
5 30 (2.69%) C#
6 13 (1.17%) Java
7 10 (0.90%) VB.NET
8 8 (0.72%) PL/SQL
8 8 (0.72%) VB
9 7 (0.63%) JavaScript
10 6 (0.54%) VBA
11 5 (0.45%) Data Analysis Expressions
11 5 (0.45%) Kusto Query Language
12 3 (0.27%) Apex Code
12 3 (0.27%) Bash
12 3 (0.27%) Bicep
13 2 (0.18%) Shell Script
14 1 (0.090%) ABAP
14 1 (0.090%) R
14 1 (0.090%) VBScript
Qualifications
1 155 (13.91%) Degree
2 58 (5.21%) Microsoft Certification
3 50 (4.49%) Security Cleared
4 41 (3.68%) SC Cleared
5 31 (2.78%) A+ Certification
6 23 (2.06%) MCP
7 21 (1.89%) DBS Check
8 20 (1.80%) ITIL Foundation Certificate
9 19 (1.71%) Computer Science Degree
10 17 (1.53%) HND
11 13 (1.17%) CCNA
11 13 (1.17%) Cisco Certification
11 13 (1.17%) HNC
11 13 (1.17%) ITIL Certification
12 10 (0.90%) Network+ Certification
13 9 (0.81%) MCSA
14 8 (0.72%) BPSS Clearance
15 5 (0.45%) MCSE
16 4 (0.36%) DV Cleared
16 4 (0.36%) Master's Degree
Quality Assurance & Compliance
1 89 (7.99%) SLA
2 24 (2.15%) QA
3 16 (1.44%) ISO/IEC 27001
4 14 (1.26%) Accessibility
5 9 (0.81%) Cyber Essentials
6 7 (0.63%) Data Quality
7 6 (0.54%) GDPR
8 3 (0.27%) 21 CFR Part 11
8 3 (0.27%) Cyber Essentials PLUS
8 3 (0.27%) GxP
9 1 (0.090%) Actionable Recommendations
9 1 (0.090%) PCI DSS
System Software
1 255 (22.89%) Active Directory
2 26 (2.33%) VMware Infrastructure
3 15 (1.35%) Hyper-V
4 14 (1.26%) Virtual Desktop
5 6 (0.54%) Virtual Machines
6 3 (0.27%) BitLocker
6 3 (0.27%) Firmware
Systems Management
1 116 (10.41%) Microsoft Intune
2 20 (1.80%) SCCM
3 9 (0.81%) Grafana
4 7 (0.63%) Control-M
4 7 (0.63%) Jamf Pro
4 7 (0.63%) Kubernetes
4 7 (0.63%) Prometheus
5 6 (0.54%) WSUS
6 5 (0.45%) Autotask
7 3 (0.27%) Terraform
8 1 (0.090%) AirWatch
8 1 (0.090%) EMC NetWorker
8 1 (0.090%) SCOM
8 1 (0.090%) Symantec Endpoint Protection
Vendors
1 452 (40.57%) Microsoft
2 44 (3.95%) Oracle
3 39 (3.50%) Cisco
4 30 (2.69%) VMware
5 29 (2.60%) SAP
5 29 (2.60%) ServiceNow
6 26 (2.33%) Meraki
7 23 (2.06%) Adobe
8 19 (1.71%) CheckPoint
8 19 (1.71%) Palo Alto
9 17 (1.53%) Polycom
10 14 (1.26%) Apple
10 14 (1.26%) Google
10 14 (1.26%) Salesforce
11 11 (0.99%) Freshdesk
11 11 (0.99%) Northgate
11 11 (0.99%) SolarWinds
12 10 (0.90%) Fortinet
13 9 (0.81%) Guidewire
13 9 (0.81%) Sage