Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,500 per year, according to job vacancies posted during the 6 months leading to 29 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
29 Aug 2026
Same period 2025 Same period 2024
Rank 162 128 208
Rank change year-on-year -34 +80 -10
Permanent jobs requiring a Support Analyst 1,328 1,224 1,058
As % of all permanent jobs in the UK 1.21% 2.44% 1.30%
As % of the Job Titles category 1.29% 2.72% 1.37%
Number of salaries quoted 1,099 1,035 706
10th Percentile £26,750 £25,500 £24,250
25th Percentile £29,250 £27,875 £28,500
Median annual salary (50th Percentile) £34,500 £33,500 £35,000
Median % change year-on-year +2.99% -4.29% -
75th Percentile £42,500 £43,750 £43,750
90th Percentile £50,000 £55,000 £59,375
UK excluding London median annual salary £32,500 £32,500 £32,500
% change year-on-year - - +4.00%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 102,744 44,989 77,310
% of permanent jobs with a recognized job title 93.86% 89.84% 95.15%
Number of salaries quoted 70,528 26,760 49,758
10th Percentile £30,000 £28,250 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £75,000 £74,888 £72,500
90th Percentile £97,500 £95,000 £91,250
UK excluding London median annual salary £55,000 £47,500 £50,000
% change year-on-year +15.79% -5.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 29 August 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 29 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -33 1,212 £35,000 +4.48% 161
UK excluding London -15 1,086 £32,500 - 114
South East +24 303 £32,500 - 43
Work from Home -15 296 £37,500 +10.29% 57
North of England 0 256 £34,000 +19.30% 32
London -67 224 £42,500 -6.15% 63
Midlands -34 165 £35,000 +7.69% 14
North West +42 141 £35,000 +6.06% 19
South West -51 139 £32,500 -7.14% 13
East of England -16 125 £30,000 +1.69% 13
Yorkshire -30 109 £35,000 +25.00% 9
East Midlands -26 94 £35,000 +18.64% 9
West Midlands -40 71 £37,500 +11.94% 5
Scotland +22 56 £30,000 -30.64% 3
Northern Ireland -56 25 - - 3
Wales -66 17 £35,000 +16.67% 1
North East -77 6 £30,000 -3.23% 5

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 29 August 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 469 (35.32%) Microsoft
2 407 (30.65%) Windows
3 389 (29.29%) Problem-Solving
4 387 (29.14%) Microsoft 365
5 275 (20.71%) Active Directory
6 245 (18.45%) SQL
7 227 (17.09%) ITIL
8 218 (16.42%) Continuous Improvement
9 209 (15.74%) Customer Service
10 192 (14.46%) Azure
11 150 (11.30%) ITSM
12 138 (10.39%) ERP
13 132 (9.94%) Service Management
14 129 (9.71%) Windows Server
15 123 (9.26%) Entra ID
16 115 (8.66%) SharePoint
17 110 (8.28%) Microsoft Office
18 106 (7.98%) Degree
19 84 (6.33%) Microsoft Intune
20 80 (6.02%) Change Management
21 77 (5.80%) Project Delivery
22 75 (5.65%) Microsoft Exchange
23 74 (5.57%) Windows 10
24 73 (5.50%) SQL Server
25 72 (5.42%) Service Delivery
26 69 (5.20%) SaaS
27 68 (5.12%) Root Cause Analysis
28 67 (5.05%) Power Platform
28 67 (5.05%) Process Improvement
29 65 (4.89%) Business Intelligence

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 115 (8.66%) SharePoint
2 75 (5.65%) Microsoft Exchange
3 29 (2.18%) IIS
4 12 (0.90%) Skype for Business
5 9 (0.68%) Confluence
6 3 (0.23%) SAS
6 3 (0.23%) Tomcat
7 2 (0.15%) CMS
8 1 (0.075%) Blackberry Enterprise Server
8 1 (0.075%) Exchange Server 2013
Applications
1 110 (8.28%) Microsoft Office
2 61 (4.59%) Microsoft Excel
3 21 (1.58%) Microsoft PowerPoint
4 3 (0.23%) Photoshop
5 2 (0.15%) Siemens NX
6 1 (0.075%) Revit
6 1 (0.075%) Windchill
Business Applications
1 17 (1.28%) Dynamics CRM
2 14 (1.05%) Oracle Retail
3 13 (0.98%) Visualfiles
4 12 (0.90%) NetSuite
5 11 (0.83%) iTrent
6 8 (0.60%) Dynamics NAV
6 8 (0.60%) Oracle EBS
6 8 (0.60%) Oracle Financials
7 7 (0.53%) Dynamics AX
7 7 (0.53%) Elite 3E
7 7 (0.53%) Infor M3
8 6 (0.45%) NEC Housing
9 5 (0.38%) Fidessa
9 5 (0.38%) SAP Business One
9 5 (0.38%) Unit4 Business World
10 4 (0.30%) JDE World
10 4 (0.30%) Oracle Applications
10 4 (0.30%) Oracle EBS R12
10 4 (0.30%) Payment Gateway
10 4 (0.30%) Shopify
Cloud Services
1 387 (29.14%) Microsoft 365
2 192 (14.46%) Azure
3 123 (9.26%) Entra ID
4 69 (5.20%) SaaS
5 67 (5.05%) Power Platform
6 59 (4.44%) Dynamics 365
7 52 (3.92%) OneDrive
8 21 (1.58%) PowerApps
9 19 (1.43%) Power Automate
10 16 (1.20%) Microsoft Copilot
11 14 (1.05%) AWS
11 14 (1.05%) Google Workspace
12 9 (0.68%) IaaS
12 9 (0.68%) Mimecast
12 9 (0.68%) PaaS
13 8 (0.60%) Azure DevOps
14 6 (0.45%) GCP
15 4 (0.30%) ClickUp
15 4 (0.30%) OCI
16 3 (0.23%) ChatGPT
Communications & Networking
1 61 (4.59%) DNS
2 54 (4.07%) WAN
3 53 (3.99%) DHCP
4 48 (3.61%) VPN
5 47 (3.54%) TCP/IP
6 46 (3.46%) Firewall
7 39 (2.94%) LAN
7 39 (2.94%) Wi-Fi
8 26 (1.96%) Unified Communications
9 23 (1.73%) VoIP
10 17 (1.28%) VLAN
11 15 (1.13%) Broadband
12 13 (0.98%) SD-WAN
12 13 (0.98%) WebEx
13 12 (0.90%) 4G
13 12 (0.90%) Skype
14 11 (0.83%) Wireless
15 7 (0.53%) Network Security
16 6 (0.45%) MPLS
16 6 (0.45%) Structured Cabling
Database & Business Intelligence
1 73 (5.50%) SQL Server
2 45 (3.39%) Power BI
3 26 (1.96%) Crystal Reports
4 10 (0.75%) Relational Database
5 9 (0.68%) SQL Server Integration Services
6 7 (0.53%) SQL Server Reporting Services
7 6 (0.45%) BusinessObjects
7 6 (0.45%) Power Query
8 5 (0.38%) MySQL
9 4 (0.30%) Data Warehouse
9 4 (0.30%) Oracle Reports
10 3 (0.23%) Oracle Database
11 2 (0.15%) Metabase
11 2 (0.15%) PostgreSQL
11 2 (0.15%) Qlik Sense
11 2 (0.15%) Tableau
12 1 (0.075%) Db2
12 1 (0.075%) SQL Server Analysis Services
Development Applications
1 46 (3.46%) JIRA
2 4 (0.30%) Eclipse
2 4 (0.30%) Git
2 4 (0.30%) Oracle Forms
2 4 (0.30%) Toad
3 2 (0.15%) Visual Studio
General
1 451 (33.96%) Social Skills
2 189 (14.23%) Finance
3 173 (13.03%) Analytical Skills
4 86 (6.48%) Law
5 79 (5.95%) Manufacturing
6 75 (5.65%) Legal
7 65 (4.89%) Organisational Skills
8 64 (4.82%) Retail
9 45 (3.39%) Documentation Skills
10 32 (2.41%) Banking
11 19 (1.43%) Advertising
11 19 (1.43%) Presentation Skills
12 17 (1.28%) Public Sector
13 12 (0.90%) Automotive
13 12 (0.90%) Legal Technology
13 12 (0.90%) Telecoms
14 11 (0.83%) Front Office
14 11 (0.83%) Local Government
15 9 (0.68%) Inclusion and Diversity
15 9 (0.68%) Investment Banking
Libraries, Frameworks & Software Standards
1 28 (2.11%) XML
2 23 (1.73%) HTML
3 21 (1.58%) .NET
4 20 (1.51%) CSS
5 17 (1.28%) Web Services
6 16 (1.20%) FIX Protocol
7 13 (0.98%) REST
8 12 (0.90%) .NET Framework
9 10 (0.75%) SOAP
10 7 (0.53%) JSON
11 6 (0.45%) EDI
12 4 (0.30%) Oracle Fusion
13 3 (0.23%) Elastic Stack
13 3 (0.23%) Kafka
13 3 (0.23%) Middleware
14 2 (0.15%) 802.1X
14 2 (0.15%) WSDL
14 2 (0.15%) XSD
14 2 (0.15%) XSLT
15 1 (0.075%) XSL
Miscellaneous
1 65 (4.89%) Onboarding
2 59 (4.44%) Driving Licence
3 35 (2.64%) Management Information System
4 32 (2.41%) Self-Motivation
5 29 (2.18%) Video Conferencing
6 22 (1.66%) Analytical Mindset
6 22 (1.66%) Client/Server
7 11 (0.83%) Hybrid Cloud
8 9 (0.68%) Enterprise Software
8 9 (0.68%) Fixed Income
8 9 (0.68%) FMCG
9 8 (0.60%) CMDB
9 8 (0.60%) Data Structures
10 7 (0.53%) iPhone
11 6 (0.45%) Data Centre
11 6 (0.45%) iPad
11 6 (0.45%) Manufacturing Execution System
11 6 (0.45%) NHS
11 6 (0.45%) Operational Technology
11 6 (0.45%) Product Ownership
Operating Systems
1 407 (30.65%) Windows
2 129 (9.71%) Windows Server
3 74 (5.57%) Windows 10
4 45 (3.39%) Linux
5 27 (2.03%) Android
5 27 (2.03%) Mac OS
6 17 (1.28%) Apple iOS
7 16 (1.20%) Windows Server 2019
8 10 (0.75%) Unix
9 4 (0.30%) Windows Server 2016
10 3 (0.23%) CentOS
10 3 (0.23%) Rocky
10 3 (0.23%) Solaris
10 3 (0.23%) Ubuntu
Processes & Methodologies
1 389 (29.29%) Problem-Solving
2 227 (17.09%) ITIL
3 218 (16.42%) Continuous Improvement
4 209 (15.74%) Customer Service
5 150 (11.30%) ITSM
6 138 (10.39%) ERP
7 132 (9.94%) Service Management
8 80 (6.02%) Change Management
9 77 (5.80%) Project Delivery
10 72 (5.42%) Service Delivery
11 68 (5.12%) Root Cause Analysis
12 67 (5.05%) Process Improvement
13 65 (4.89%) Business Intelligence
14 64 (4.82%) Collaborative Working
15 63 (4.74%) Incident Management
16 61 (4.59%) Stakeholder Engagement
17 55 (4.14%) User Experience
18 48 (3.61%) Cybersecurity
19 45 (3.39%) CRM
19 45 (3.39%) Problem Management
Programming Languages
1 245 (18.45%) SQL
2 58 (4.37%) PowerShell
3 31 (2.33%) C#
4 30 (2.26%) JavaScript
5 15 (1.13%) Python
6 9 (0.68%) C++
6 9 (0.68%) PL/SQL
7 8 (0.60%) Java
8 6 (0.45%) Bash
8 6 (0.45%) Ruby
8 6 (0.45%) T-SQL
9 4 (0.30%) PHP
10 3 (0.23%) Perl
10 3 (0.23%) VB
10 3 (0.23%) VBA
11 2 (0.15%) Google Apps Script
11 2 (0.15%) Tcl
11 2 (0.15%) VB.NET
11 2 (0.15%) XPath
12 1 (0.075%) R
Qualifications
1 106 (7.98%) Degree
2 47 (3.54%) A+ Certification
3 37 (2.79%) Microsoft Certification
4 36 (2.71%) Security Cleared
5 20 (1.51%) SC Cleared
6 11 (0.83%) Microsoft Certified Professional
6 11 (0.83%) Network+ Certification
7 10 (0.75%) ITIL Foundation Certificate
8 9 (0.68%) Computer Science Degree
9 8 (0.60%) ITIL Certification
10 7 (0.53%) CCNA
10 7 (0.53%) Cisco Certification
11 6 (0.45%) BPSS Clearance
11 6 (0.45%) MBCS
12 5 (0.38%) AAT
13 3 (0.23%) Azure Certification
13 3 (0.23%) DBS Check
13 3 (0.23%) HNC
14 2 (0.15%) MCSA
14 2 (0.15%) MCSE
Quality Assurance & Compliance
1 46 (3.46%) SLA
2 22 (1.66%) ISO/IEC 27001
3 14 (1.05%) Cyber Essentials
3 14 (1.05%) Data Quality
4 11 (0.83%) QA
5 6 (0.45%) GDPR
6 4 (0.30%) Accessibility
7 2 (0.15%) Cyber Essentials PLUS
7 2 (0.15%) PCI DSS
8 1 (0.075%) DICOM
8 1 (0.075%) PMO
System Software
1 275 (20.71%) Active Directory
2 33 (2.48%) Hyper-V
3 27 (2.03%) VMware Infrastructure
4 7 (0.53%) Firmware
5 5 (0.38%) Virtual Desktop
5 5 (0.38%) XenApp
6 3 (0.23%) Microsoft Virtual Server
6 3 (0.23%) Virtual Machines
6 3 (0.23%) Virtual Servers
7 2 (0.15%) BitLocker
7 2 (0.15%) vSphere
8 1 (0.075%) Docker
Systems Management
1 84 (6.33%) Microsoft Intune
2 17 (1.28%) SCCM
3 7 (0.53%) Jamf Pro
3 7 (0.53%) Systems Management Server (SMS)
4 6 (0.45%) Kibana
5 5 (0.38%) Single Sign-On
6 2 (0.15%) FortiGate
6 2 (0.15%) Grafana
7 1 (0.075%) Autotask
7 1 (0.075%) Cisco CUCM
7 1 (0.075%) Failover Clustering
7 1 (0.075%) Microsoft Clustering
Vendors
1 469 (35.32%) Microsoft
2 65 (4.89%) ServiceNow
3 47 (3.54%) Oracle
4 39 (2.94%) VMware
5 30 (2.26%) SAP
6 24 (1.81%) Cisco
7 23 (1.73%) Citrix
7 23 (1.73%) iManage
8 18 (1.36%) IFS
9 15 (1.13%) Apple
9 15 (1.13%) Google
9 15 (1.13%) Salesforce
10 14 (1.05%) Sage
11 13 (0.98%) Epicor
12 12 (0.90%) IBM
12 12 (0.90%) Meraki
12 12 (0.90%) Starlink
13 11 (0.83%) Polycom
14 10 (0.75%) Dell
14 10 (0.75%) IBM Sterling