Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,000 per year, according to job vacancies posted during the 6 months leading to 16 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
16 Sep 2026
Same period 2025 Same period 2024
Rank 164 129 199
Rank change year-on-year -35 +70 -16
Permanent jobs requiring a Support Analyst 1,375 1,203 1,074
As % of all permanent jobs in the UK 1.21% 2.44% 1.38%
As % of the Job Titles category 1.29% 2.72% 1.45%
Number of salaries quoted 1,133 1,017 664
10th Percentile £26,500 £25,750 £25,000
25th Percentile £29,250 £28,000 £29,000
Median annual salary (50th Percentile) £34,000 £33,500 £35,000
Median % change year-on-year +1.49% -4.29% -
75th Percentile £42,500 £43,750 £45,000
90th Percentile £50,000 £55,000 £63,375
UK excluding London median annual salary £32,500 £31,500 £32,500
% change year-on-year +3.17% -3.08% +1.56%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 106,506 44,266 74,164
% of permanent jobs with a recognized job title 93.35% 89.67% 95.25%
Number of salaries quoted 73,200 26,014 44,625
10th Percentile £30,000 £28,250 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £59,000 £55,000 £55,000
Median % change year-on-year +7.27% - -8.33%
75th Percentile £77,500 £75,000 £73,750
90th Percentile £100,000 £95,000 £92,500
UK excluding London median annual salary £55,000 £47,500 £50,000
% change year-on-year +15.79% -5.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 16 September 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 16 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -28 1,261 £34,750 +3.73% 200
UK excluding London -6 1,127 £32,500 +3.17% 144
South East +13 311 £32,500 - 45
Work from Home -10 309 £37,500 +13.64% 74
North of England +10 275 £32,500 +6.56% 50
London -60 232 £44,615 -0.86% 74
Midlands -37 165 £35,000 +14.75% 17
North West +63 154 £34,000 +3.82% 35
South West -53 140 £32,500 -3.70% 7
East of England -9 138 £30,000 +1.69% 13
Yorkshire -12 111 £31,000 +9.73% 13
East Midlands -26 99 £35,000 +18.64% 12
West Midlands -57 66 £37,500 +13.64% 5
Scotland +17 49 £30,000 -30.64% 2
Northern Ireland -50 28 £40,000 -20.00% 10
Wales -72 21 £35,000 +16.67% 2
North East -72 10 £30,000 -4.76% 2

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 16 September 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 496 (36.07%) Microsoft
2 439 (31.93%) Problem-Solving
3 427 (31.05%) Windows
4 416 (30.25%) Microsoft 365
5 294 (21.38%) Active Directory
6 255 (18.55%) ITIL
7 253 (18.40%) Customer Service
8 250 (18.18%) SQL
9 226 (16.44%) Continuous Improvement
10 201 (14.62%) Azure
11 169 (12.29%) ITSM
12 149 (10.84%) ERP
13 145 (10.55%) Service Management
14 135 (9.82%) Entra ID
15 129 (9.38%) SharePoint
16 128 (9.31%) Windows Server
17 123 (8.95%) Microsoft Office
18 113 (8.22%) Degree
19 96 (6.98%) Microsoft Intune
20 86 (6.25%) Project Delivery
21 84 (6.11%) Change Management
22 83 (6.04%) Microsoft Exchange
23 82 (5.96%) DNS
24 80 (5.82%) SaaS
25 79 (5.75%) Service Delivery
26 75 (5.45%) Collaborative Working
26 75 (5.45%) Windows 10
27 74 (5.38%) DHCP
27 74 (5.38%) ServiceNow
28 70 (5.09%) PowerShell

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 129 (9.38%) SharePoint
2 83 (6.04%) Microsoft Exchange
3 27 (1.96%) IIS
4 14 (1.02%) Confluence
5 12 (0.87%) Skype for Business
6 3 (0.22%) SAS
6 3 (0.22%) Tomcat
7 1 (0.073%) Blackberry Enterprise Server
7 1 (0.073%) Exchange Server 2013
7 1 (0.073%) Office Communications Server
Applications
1 123 (8.95%) Microsoft Office
2 66 (4.80%) Microsoft Excel
3 22 (1.60%) Microsoft PowerPoint
4 3 (0.22%) Photoshop
5 2 (0.15%) Siemens NX
6 1 (0.073%) Revit
6 1 (0.073%) Windchill
Business Applications
1 17 (1.24%) iTrent
2 15 (1.09%) Dynamics CRM
2 15 (1.09%) NetSuite
3 14 (1.02%) Oracle Retail
4 13 (0.95%) Visualfiles
5 10 (0.73%) Dynamics NAV
6 8 (0.58%) Oracle EBS
6 8 (0.58%) Oracle Financials
7 7 (0.51%) Dynamics AX
7 7 (0.51%) Fidessa
7 7 (0.51%) Infor M3
8 6 (0.44%) NEC Housing
9 5 (0.36%) Elite 3E
9 5 (0.36%) SAP Business One
9 5 (0.36%) Unit4 Business World
10 4 (0.29%) JDE OneWorld
10 4 (0.29%) JDE World
10 4 (0.29%) Oracle Applications
10 4 (0.29%) Oracle EBS R12
10 4 (0.29%) Payment Gateway
Cloud Services
1 416 (30.25%) Microsoft 365
2 201 (14.62%) Azure
3 135 (9.82%) Entra ID
4 80 (5.82%) SaaS
5 68 (4.95%) Power Platform
6 62 (4.51%) Dynamics 365
7 58 (4.22%) OneDrive
8 21 (1.53%) PowerApps
9 18 (1.31%) Power Automate
10 16 (1.16%) Google Workspace
11 15 (1.09%) Microsoft Copilot
12 13 (0.95%) AWS
13 10 (0.73%) Azure DevOps
14 9 (0.65%) Mimecast
15 6 (0.44%) IaaS
15 6 (0.44%) PaaS
15 6 (0.44%) Slack
16 5 (0.36%) GCP
16 5 (0.36%) GitHub
17 4 (0.29%) OCI
Communications & Networking
1 82 (5.96%) DNS
2 74 (5.38%) DHCP
3 60 (4.36%) TCP/IP
4 56 (4.07%) WAN
5 53 (3.85%) VPN
6 51 (3.71%) Firewall
7 45 (3.27%) Wi-Fi
8 41 (2.98%) LAN
9 25 (1.82%) Unified Communications
10 20 (1.45%) VLAN
10 20 (1.45%) VoIP
11 13 (0.95%) SD-WAN
11 13 (0.95%) WebEx
12 12 (0.87%) Skype
13 11 (0.80%) Broadband
13 11 (0.80%) Wireless
14 10 (0.73%) 4G
15 9 (0.65%) FIX Connectivity
16 7 (0.51%) Network Security
17 6 (0.44%) Structured Cabling
Database & Business Intelligence
1 66 (4.80%) SQL Server
2 46 (3.35%) Power BI
3 25 (1.82%) Crystal Reports
4 8 (0.58%) Relational Database
5 6 (0.44%) SQL Server Integration Services
5 6 (0.44%) SQL Server Reporting Services
6 5 (0.36%) BusinessObjects
6 5 (0.36%) MySQL
6 5 (0.36%) Power Query
7 4 (0.29%) Oracle Database
7 4 (0.29%) Oracle Reports
8 2 (0.15%) Data Warehouse
8 2 (0.15%) Qlik Sense
8 2 (0.15%) Tableau
9 1 (0.073%) PostgreSQL
9 1 (0.073%) SQL Server Analysis Services
Development Applications
1 51 (3.71%) JIRA
2 4 (0.29%) Eclipse
2 4 (0.29%) Git
2 4 (0.29%) Oracle Forms
2 4 (0.29%) Toad
General
1 491 (35.71%) Social Skills
2 202 (14.69%) Finance
3 187 (13.60%) Analytical Skills
4 93 (6.76%) Law
5 80 (5.82%) Manufacturing
6 78 (5.67%) Organisational Skills
7 73 (5.31%) Legal
8 66 (4.80%) Retail
9 40 (2.91%) Documentation Skills
10 35 (2.55%) Banking
11 20 (1.45%) Public Sector
12 19 (1.38%) Advertising
12 19 (1.38%) Presentation Skills
13 13 (0.95%) Automotive
14 11 (0.80%) Front Office
14 11 (0.80%) Local Government
15 10 (0.73%) Inclusion and Diversity
15 10 (0.73%) Legal Technology
16 9 (0.65%) Investment Banking
17 7 (0.51%) International Banking
Libraries, Frameworks & Software Standards
1 30 (2.18%) XML
2 23 (1.67%) HTML
3 20 (1.45%) .NET
3 20 (1.45%) CSS
3 20 (1.45%) FIX Protocol
4 19 (1.38%) Web Services
5 15 (1.09%) REST
6 12 (0.87%) .NET Framework
6 12 (0.87%) SOAP
7 9 (0.65%) JSON
8 6 (0.44%) EDI
9 4 (0.29%) Oracle Fusion
9 4 (0.29%) WSDL
9 4 (0.29%) XSD
9 4 (0.29%) XSLT
10 3 (0.22%) Elastic Stack
10 3 (0.22%) Kafka
10 3 (0.22%) Middleware
11 2 (0.15%) 802.1X
12 1 (0.073%) XSL
Miscellaneous
1 77 (5.60%) Onboarding
2 60 (4.36%) Driving Licence
3 46 (3.35%) Management Information System
4 33 (2.40%) Video Conferencing
5 32 (2.33%) Self-Motivation
6 20 (1.45%) Analytical Mindset
6 20 (1.45%) Client/Server
7 12 (0.87%) Enterprise Software
7 12 (0.87%) FMCG
8 11 (0.80%) iPhone
9 9 (0.65%) CMDB
9 9 (0.65%) Fixed Income
9 9 (0.65%) Hybrid Cloud
9 9 (0.65%) iPad
10 8 (0.58%) Data Structures
11 6 (0.44%) Data Centre
11 6 (0.44%) Hedge funds
11 6 (0.44%) Linux Command Line
11 6 (0.44%) Operational Technology
11 6 (0.44%) Product Ownership
Operating Systems
1 427 (31.05%) Windows
2 128 (9.31%) Windows Server
3 75 (5.45%) Windows 10
4 51 (3.71%) Linux
5 27 (1.96%) Mac OS
6 22 (1.60%) Android
7 19 (1.38%) Apple iOS
8 16 (1.16%) Unix
8 16 (1.16%) Windows Server 2019
9 6 (0.44%) CentOS
9 6 (0.44%) Rocky
9 6 (0.44%) Ubuntu
10 5 (0.36%) Solaris
11 4 (0.29%) Windows Server 2016
Processes & Methodologies
1 439 (31.93%) Problem-Solving
2 255 (18.55%) ITIL
3 253 (18.40%) Customer Service
4 226 (16.44%) Continuous Improvement
5 169 (12.29%) ITSM
6 149 (10.84%) ERP
7 145 (10.55%) Service Management
8 86 (6.25%) Project Delivery
9 84 (6.11%) Change Management
10 79 (5.75%) Service Delivery
11 75 (5.45%) Collaborative Working
12 70 (5.09%) Process Improvement
12 70 (5.09%) Root Cause Analysis
13 69 (5.02%) Incident Management
14 64 (4.65%) Business Intelligence
15 61 (4.44%) Stakeholder Engagement
16 58 (4.22%) User Experience
17 57 (4.15%) Cybersecurity
18 54 (3.93%) CRM
19 48 (3.49%) Stakeholder Management
Programming Languages
1 250 (18.18%) SQL
2 70 (5.09%) PowerShell
3 32 (2.33%) JavaScript
4 30 (2.18%) C#
5 19 (1.38%) Python
6 11 (0.80%) Bash
7 10 (0.73%) Java
8 9 (0.65%) C++
8 9 (0.65%) Ruby
9 8 (0.58%) PL/SQL
10 6 (0.44%) T-SQL
11 5 (0.36%) Perl
12 4 (0.29%) PHP
12 4 (0.29%) VB
12 4 (0.29%) XPath
13 3 (0.22%) VBA
14 2 (0.15%) Google Apps Script
14 2 (0.15%) Tcl
15 1 (0.073%) R
15 1 (0.073%) VB.NET
Qualifications
1 113 (8.22%) Degree
2 58 (4.22%) A+ Certification
3 38 (2.76%) Microsoft Certification
3 38 (2.76%) Security Cleared
4 19 (1.38%) SC Cleared
5 17 (1.24%) Computer Science Degree
6 14 (1.02%) Network+ Certification
7 10 (0.73%) BPSS Clearance
7 10 (0.73%) ITIL Certification
8 9 (0.65%) ITIL Foundation Certificate
9 8 (0.58%) Microsoft Certified Professional
10 7 (0.51%) CCNA
10 7 (0.51%) Cisco Certification
10 7 (0.51%) DBS Check
11 6 (0.44%) MBCS
12 5 (0.36%) AAT
13 4 (0.29%) MCSA
13 4 (0.29%) MCSE
14 3 (0.22%) Azure Certification
15 1 (0.073%) DV Cleared
Quality Assurance & Compliance
1 47 (3.42%) SLA
2 23 (1.67%) ISO/IEC 27001
3 14 (1.02%) Data Quality
4 13 (0.95%) Cyber Essentials
5 9 (0.65%) QA
6 8 (0.58%) GDPR
7 4 (0.29%) Accessibility
8 2 (0.15%) PCI DSS
9 1 (0.073%) Cyber Essentials PLUS
9 1 (0.073%) DICOM
9 1 (0.073%) PMO
System Software
1 294 (21.38%) Active Directory
2 36 (2.62%) Hyper-V
3 30 (2.18%) VMware Infrastructure
4 8 (0.58%) Firmware
5 7 (0.51%) Virtual Desktop
6 3 (0.22%) Microsoft Virtual Server
6 3 (0.22%) Virtual Machines
6 3 (0.22%) Virtual Servers
7 2 (0.15%) vSphere
7 2 (0.15%) XenApp
8 1 (0.073%) BitLocker
Systems Management
1 96 (6.98%) Microsoft Intune
2 12 (0.87%) SCCM
3 9 (0.65%) Systems Management Server (SMS)
4 7 (0.51%) Jamf Pro
5 6 (0.44%) Kibana
6 2 (0.15%) FortiGate
6 2 (0.15%) Grafana
6 2 (0.15%) Single Sign-On
7 1 (0.073%) Autotask
7 1 (0.073%) Cisco CUCM
7 1 (0.073%) Failover Clustering
7 1 (0.073%) Microsoft Clustering
Vendors
1 496 (36.07%) Microsoft
2 74 (5.38%) ServiceNow
3 55 (4.00%) Oracle
4 42 (3.05%) VMware
5 38 (2.76%) SAP
6 27 (1.96%) Cisco
7 20 (1.45%) Citrix
7 20 (1.45%) iManage
8 18 (1.31%) IFS
9 17 (1.24%) Apple
10 16 (1.16%) Google
11 15 (1.09%) Sage
11 15 (1.09%) Salesforce
12 13 (0.95%) Epicor
13 12 (0.87%) IBM
13 12 (0.87%) Meraki
14 11 (0.80%) Polycom
15 10 (0.73%) Dell
15 10 (0.73%) IBM Sterling
15 10 (0.73%) Starlink