Period
to 17 October 2017

The median annual salary for a Support Analyst was £31,500 in advertised job vacancies during the 6 months to 17 October 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK
6 months to
17 Oct 2017
Same period 2016 Same period 2015
Rank 118 91 91
Rank change year-on-year -27 0 -9
Permanent jobs requiring a Support Analyst 4826 5812 6851
As % of all permanent IT jobs advertised in the UK 2.76% 3.03% 3.15%
As % of the Job Titles category 2.88% 3.14% 3.26%
Number of salaries quoted 4094 5140 6061
UK median annual salary £31,500 £31,000 £32,500
Median salary % change year-on-year +1.61% -4.62% +4.84%
10th Percentile £21,000 £21,000 £20,500
90th Percentile £51,250 £50,000 £61,250
UK excluding London median annual salary £28,000 £28,500 £27,500
% change year-on-year -1.75% +3.64% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 167571 185058 210150
% of permanent IT jobs with a recognized job title 95.80% 96.44% 96.49%
Number of salaries quoted 134222 155169 174108
UK median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £27,500 £26,750 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Support Analyst over the 6 months to 17 October 2017.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 17 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -27 4573 £31,500 - 273
UK excluding London -20 2848 £28,000 -1.75% 170
London -22 1890 £37,500 +4.17% 114
South East -7 917 £28,000 -5.08% 47
North of England -35 634 £27,500 - 38
Midlands -10 459 £26,125 -12.92% 35
East of England -16 390 £32,500 +4.84% 17
Yorkshire -15 340 £27,500 +1.85% 13
South West -6 284 £26,000 -5.45% 21
North West -28 265 £27,000 -5.26% 23
West Midlands -20 262 £26,000 -7.14% 19
East Midlands +11 196 £27,500 -8.33% 16
Scotland -9 101 £33,500 +15.52% 7
Wales -10 54 £23,500 -6.00% 3
North East +8 29 £36,000 +20.00% 2
Northern Ireland -31 8 £37,500 +11.11% 2
Channel Islands +6 5 £32,500 -10.96%

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 October 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Support Analyst in the job title.

1 2300 (47.66%) Windows
2 1889 (39.14%) Microsoft
3 1649 (34.17%) SQL
4 1436 (29.76%) Active Directory
5 1198 (24.82%) Finance
6 1158 (24.00%) ITIL
7 957 (19.83%) Microsoft Office
8 877 (18.17%) Windows Server
9 718 (14.88%) SQL Server
10 685 (14.19%) Windows 7
11 676 (14.01%) VMware
12 591 (12.25%) Linux
13 558 (11.56%) Unix
14 553 (11.46%) MS Exchange
15 542 (11.23%) Oracle
15 542 (11.23%) Office 365
16 513 (10.63%) Citrix
17 446 (9.24%) Analytical Skills
18 444 (9.20%) Windows Server 2012
19 441 (9.14%) Windows Server 2008
20 440 (9.12%) Banking
21 437 (9.06%) Degree
22 432 (8.95%) VMware Infrastructure
23 424 (8.79%) SLA
24 407 (8.43%) Windows 10
25 360 (7.46%) Firewall
26 356 (7.38%) TCP/IP
27 351 (7.27%) Retail
28 346 (7.17%) Cisco
29 342 (7.09%) CRM

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 553 (11.46%) MS Exchange
2 341 (7.07%) SharePoint
3 258 (5.35%) IIS
4 239 (4.95%) Exchange Server 2010
5 134 (2.78%) Tomcat
6 126 (2.61%) Apache
7 109 (2.26%) Exchange Server 2013
8 83 (1.72%) Skype for Business
9 78 (1.62%) JBoss
10 69 (1.43%) Blackberry Enterprise Server
11 59 (1.22%) Exchange Server 2007
12 35 (0.73%) WebSphere
13 32 (0.66%) BizTalk Server
14 30 (0.62%) IBM Notes
15 28 (0.58%) CMS
15 28 (0.58%) SharePoint 2013
16 23 (0.48%) WebLogic
17 22 (0.46%) Confluence
18 21 (0.44%) SharePoint Server
19 19 (0.39%) Exchange Server 2003
Applications
1 957 (19.83%) Microsoft Office
2 281 (5.82%) Microsoft Excel
3 93 (1.93%) Microsoft PowerPoint
4 53 (1.10%) MS Visio
5 10 (0.21%) InfoPath
6 9 (0.19%) Adobe Creative Suite
7 6 (0.12%) Adobe Illustrator
7 6 (0.12%) Microsoft Project
7 6 (0.12%) Photoshop
8 5 (0.10%) InDesign
9 4 (0.083%) Acrobat
9 4 (0.083%) Adobe Captivate
9 4 (0.083%) AutoCAD
9 4 (0.083%) Spreadsheet
10 3 (0.062%) HipChat
10 3 (0.062%) Vectorworks
11 2 (0.041%) Camtasia
11 2 (0.041%) Revit
12 1 (0.021%) CINEMA 4D
12 1 (0.021%) Windchill
Business Applications
1 149 (3.09%) Dynamics CRM
2 95 (1.97%) Oracle EBS
3 76 (1.57%) ION MarketView
4 70 (1.45%) Dynamics AX
5 62 (1.28%) Dynamics NAV
6 53 (1.10%) Oracle EBS R12
7 40 (0.83%) Oracle 11i
8 34 (0.70%) SAP MM
9 33 (0.68%) Aligne
10 32 (0.66%) Maximo
11 31 (0.64%) Oracle Payroll
12 30 (0.62%) Oracle HRMS
13 29 (0.60%) SAP FI
14 26 (0.54%) SAP CO
15 25 (0.52%) SAP FI/CO
16 24 (0.50%) SAP SD
17 22 (0.46%) Oracle Financials
18 17 (0.35%) SAP CRM
19 15 (0.31%) SAP EWM
20 14 (0.29%) Northgate Housing
Cloud Services
1 542 (11.23%) Office 365
2 211 (4.37%) Microsoft Azure
3 111 (2.30%) Amazon AWS
4 72 (1.49%) SaaS
5 34 (0.70%) Cloud Computing
6 21 (0.44%) IaaS
7 20 (0.41%) Mimecast
8 18 (0.37%) G Suite
9 16 (0.33%) PaaS
10 15 (0.31%) OneDrive
11 9 (0.19%) Azure Active Directory
11 9 (0.19%) Virtual Private Cloud
12 7 (0.15%) Adobe Analytics
12 7 (0.15%) Dynamics 365
12 7 (0.15%) iPaaS
13 6 (0.12%) AWS CloudFormation
14 5 (0.10%) Adobe Creative Cloud
14 5 (0.10%) Veeva
15 4 (0.083%) Salesforce Sales Cloud
16 3 (0.062%) Google Drive
Communications & Networking
1 360 (7.46%) Firewall
2 356 (7.38%) TCP/IP
3 308 (6.38%) DNS
4 298 (6.17%) LAN
5 262 (5.43%) WAN
6 255 (5.28%) DHCP
7 161 (3.34%) VPN
8 143 (2.96%) VoIP
9 117 (2.42%) SAN
10 112 (2.32%) Internet
11 93 (1.93%) VLAN
12 76 (1.57%) Wireless
13 71 (1.47%) Skype
14 68 (1.41%) Remote Desktop
15 64 (1.33%) Wi-Fi
16 49 (1.02%) SSL
17 42 (0.87%) FTP
18 38 (0.79%) Network Security
19 34 (0.70%) Cisco ASA
19 34 (0.70%) NAS
Database & Business Intelligence
1 718 (14.88%) SQL Server
2 146 (3.03%) SQL Server Reporting Services
3 115 (2.38%) SQL Server 2008
4 101 (2.09%) MySQL
5 92 (1.91%) Oracle Database
6 87 (1.80%) SQL Server Integration Services
7 59 (1.22%) Relational Database
8 57 (1.18%) Crystal Reports
9 50 (1.04%) SQL Server 2005
10 43 (0.89%) SQL Server 2012
11 42 (0.87%) Data Warehouse
12 38 (0.79%) SQLPlus
13 37 (0.77%) SQL Server Analysis Services
14 32 (0.66%) BusinessObjects
15 30 (0.62%) MS Access
16 21 (0.44%) Oracle Database 10g
17 19 (0.39%) Oracle Reports
18 17 (0.35%) DB2
18 17 (0.35%) QlikView
19 15 (0.31%) SQL Server 2014
Development Applications
1 76 (1.57%) JIRA
2 24 (0.50%) Oracle Forms
3 23 (0.48%) Team Foundation Server
4 22 (0.46%) Talend Open Studio
5 17 (0.35%) Jenkins
6 14 (0.29%) Visual Studio
7 13 (0.27%) SQL Server Management Studio (SSMS)
8 11 (0.23%) JConsole
8 11 (0.23%) VisualVM
9 10 (0.21%) SoapUI
9 10 (0.21%) Subversion
10 7 (0.15%) MSI
10 7 (0.15%) Octopus Deploy
10 7 (0.15%) PROIV
10 7 (0.15%) TeamCity
10 7 (0.15%) Toad
11 6 (0.12%) Atlassian Bamboo
12 5 (0.10%) Eclipse
12 5 (0.10%) Hudson
12 5 (0.10%) MSBuild
General
1 1198 (24.82%) Finance
2 440 (9.12%) Banking
3 351 (7.27%) Retail
4 240 (4.97%) Front Office
5 210 (4.35%) Investment Banking
6 180 (3.73%) Legal
7 168 (3.48%) Law
8 160 (3.32%) Retail Banking
9 148 (3.07%) Manufacturing
10 126 (2.61%) Telecoms
11 104 (2.15%) Back Office
12 78 (1.62%) Marketing
13 45 (0.93%) Games
14 43 (0.89%) Advertising
15 42 (0.87%) Financial Institution
16 36 (0.75%) German Language
17 33 (0.68%) Electronics
17 33 (0.68%) French Language
18 29 (0.60%) Private Banking
19 25 (0.52%) Corporate Banking
Libraries, Frameworks & Software Standards
1 296 (6.13%) .NET
2 148 (3.07%) HTML
3 120 (2.49%) XML
4 109 (2.26%) CSS
5 102 (2.11%) Web Services
6 91 (1.89%) FIX Protocol
7 76 (1.57%) J2EE
8 65 (1.35%) ASP.NET
9 49 (1.02%) EDI
10 40 (0.83%) jQuery
11 31 (0.64%) SOAP
11 31 (0.64%) Software Packaging
12 29 (0.60%) Middleware
13 28 (0.58%) .NET Framework
13 28 (0.58%) XSLT
14 27 (0.56%) JSON
15 26 (0.54%) ASP.NET MVC
15 26 (0.54%) Hibernate
16 25 (0.52%) Spring
17 18 (0.37%) XHTML
Miscellaneous
1 446 (9.24%) Analytical Skills
2 186 (3.85%) Computer Science
3 142 (2.94%) Foreign Exchange (FX)
4 121 (2.51%) Blackberry
5 116 (2.40%) Management Information System
6 114 (2.36%) Driving Licence
7 88 (1.82%) Data Centre
8 75 (1.55%) iPad
9 71 (1.47%) Equities
10 65 (1.35%) Smartphone
11 61 (1.26%) Enterprise Software
12 58 (1.20%) Client/Server
13 56 (1.16%) iPhone
14 54 (1.12%) SWIFT
15 52 (1.08%) Fixed Income
16 51 (1.06%) Video Conferencing
17 40 (0.83%) Enterprise Storage
17 40 (0.83%) Hedge funds
18 39 (0.81%) Fintech
19 38 (0.79%) User Experience
Operating Systems
1 2300 (47.66%) Windows
2 877 (18.17%) Windows Server
3 685 (14.19%) Windows 7
4 591 (12.25%) Linux
5 558 (11.56%) Unix
6 444 (9.20%) Windows Server 2012
7 441 (9.14%) Windows Server 2008
8 407 (8.43%) Windows 10
9 268 (5.55%) Windows 8
10 137 (2.84%) Android
11 131 (2.71%) Windows Server 2003
12 96 (1.99%) Apple iOS
13 95 (1.97%) Mac OS X
14 80 (1.66%) Windows XP
15 70 (1.45%) Red Hat Enterprise Linux
16 43 (0.89%) Solaris
17 38 (0.79%) Mac OS
18 36 (0.75%) AIX
19 23 (0.48%) CentOS
20 22 (0.46%) Windows Phone
Processes & Methodologies
1 1158 (24.00%) ITIL
2 342 (7.09%) CRM
3 287 (5.95%) Asset Management
4 267 (5.53%) Problem Management
5 261 (5.41%) Process Improvement
6 259 (5.37%) ERP
7 225 (4.66%) Change Management
8 216 (4.48%) Incident Management
9 174 (3.61%) Service Delivery
9 174 (3.61%) Wealth Management
10 167 (3.46%) Service Management
11 165 (3.42%) Agile Software Development
12 164 (3.40%) E-Commerce
13 156 (3.23%) Business Intelligence
14 147 (3.05%) Root Cause Analysis
15 141 (2.92%) Project Management
16 112 (2.32%) Mentoring
17 110 (2.28%) Disaster Recovery
18 106 (2.20%) Release Management
19 101 (2.09%) Time Management
Programming Languages
1 1649 (34.17%) SQL
2 327 (6.78%) Java
3 226 (4.68%) PowerShell
4 198 (4.10%) C#
5 167 (3.46%) T-SQL
6 139 (2.88%) JavaScript
7 103 (2.13%) Shell Script
8 97 (2.01%) PL/SQL
8 97 (2.01%) VBA
9 89 (1.84%) Python
9 89 (1.84%) VB
10 82 (1.70%) Perl
11 46 (0.95%) Bash Shell
12 43 (0.89%) PHP
13 37 (0.77%) C
14 24 (0.50%) C++
15 21 (0.44%) ABAP
15 21 (0.44%) VBScript
16 20 (0.41%) RPG
17 17 (0.35%) Korn
Qualifications
1 437 (9.06%) Degree
2 249 (5.16%) Microsoft Certification
3 144 (2.98%) Cisco Certification
4 137 (2.84%) CCNA
5 132 (2.74%) MCP
6 124 (2.57%) MCSE
7 120 (2.49%) Security Cleared
8 118 (2.45%) ITIL Certification
9 85 (1.76%) MCSA
10 73 (1.51%) SC Cleared
11 68 (1.41%) Computer Science Degree
12 53 (1.10%) A+ Certification
13 39 (0.81%) ITIL Foundation Certificate
14 30 (0.62%) MCITP
15 25 (0.52%) CCNP
16 24 (0.50%) VMware Certified Professional (VCP)
17 21 (0.44%) MCDST
18 19 (0.39%) MCTS
19 12 (0.25%) HNC
19 12 (0.25%) Master's Degree
Quality Assurance & Compliance
1 424 (8.79%) SLA
2 71 (1.47%) QA
3 33 (0.68%) ISO/IEC 27001
4 28 (0.58%) Data Quality
5 15 (0.31%) ISO 9001
6 14 (0.29%) ISO/IEC 20000
7 13 (0.27%) GDPR
7 13 (0.27%) PCI DSS
8 12 (0.25%) SEPA
9 11 (0.23%) BS25999
9 11 (0.23%) GxP
9 11 (0.23%) Sarbanes-Oxley
10 10 (0.21%) Cyber Essentials
10 10 (0.21%) PMO
11 6 (0.12%) COBIT
12 5 (0.10%) Solvency II
13 3 (0.062%) JSP 440
14 1 (0.021%) EMIR
14 1 (0.021%) HL7
14 1 (0.021%) MiFID
System Software
1 1436 (29.76%) Active Directory
2 432 (8.95%) VMware Infrastructure
3 191 (3.96%) Hyper-V
4 92 (1.91%) vSphere
5 88 (1.82%) XenApp
6 58 (1.20%) Terminal Services
7 56 (1.16%) VMware ESXi
8 39 (0.81%) Virtual Desktop
9 35 (0.73%) XenDesktop
10 34 (0.70%) VMware Workstation
11 28 (0.58%) Microsoft App-V
12 20 (0.41%) XenServer
13 18 (0.37%) Virtual Machines
14 12 (0.25%) KVM
14 12 (0.25%) Virtual Servers
15 9 (0.19%) Microsoft Virtual Server
15 9 (0.19%) VMware Server
16 8 (0.17%) DFS Replication
17 7 (0.15%) BitLocker
18 5 (0.10%) Docker
Systems Management
1 253 (5.24%) SCCM
2 67 (1.39%) WSUS
3 42 (0.87%) SCOM
4 40 (0.83%) Backup Exec
5 35 (0.73%) Puppet
6 34 (0.70%) vCenter Server
7 28 (0.58%) Ansible
7 28 (0.58%) Tivoli
8 25 (0.52%) Control-M
9 23 (0.48%) Norton AntiVirus
10 21 (0.44%) BMC PATROL
10 21 (0.44%) Oracle Enterprise Manager
11 20 (0.41%) Opscode Chef
12 18 (0.37%) Nagios
13 17 (0.35%) Microsoft Intune
14 16 (0.33%) ITRS Geneos
15 14 (0.29%) Opsview
15 14 (0.29%) Tivoli NetView
16 13 (0.27%) Symantec Endpoint Protection
16 13 (0.27%) Systems Management Server (SMS)
Vendors
1 1889 (39.14%) Microsoft
2 676 (14.01%) VMware
3 542 (11.23%) Oracle
4 513 (10.63%) Citrix
5 346 (7.17%) Cisco
6 205 (4.25%) SAP
7 134 (2.78%) Apple
8 103 (2.13%) HP
9 92 (1.91%) IBM
10 83 (1.72%) ION Trading
11 81 (1.68%) iManage
12 80 (1.66%) Dell
13 75 (1.55%) NetApp
14 72 (1.49%) Remedy
15 70 (1.45%) Red Hat
16 66 (1.37%) Sybase
17 64 (1.33%) Symantec
18 62 (1.28%) Splunk
19 56 (1.16%) Bloomberg
20 52 (1.08%) Salesforce.com