Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 26 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
26 Jul 2026
Same period 2025 Same period 2024
Rank 158 131 206
Rank change year-on-year -27 +75 +14
Permanent jobs requiring a Support Analyst 1,304 1,173 1,166
As % of all permanent jobs in the UK 1.29% 2.38% 1.31%
As % of the Job Titles category 1.37% 2.64% 1.38%
Number of salaries quoted 1,066 996 865
10th Percentile £26,250 £25,438 £24,000
25th Percentile £30,000 £28,000 £28,000
Median annual salary (50th Percentile) £35,000 £35,000 £35,000
75th Percentile £43,250 £46,250 £46,000
90th Percentile £48,750 £57,500 £60,450
UK excluding London median annual salary £32,500 £32,500 £32,500
% change year-on-year - - +4.84%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 95,392 44,432 84,355
% of permanent jobs with a recognized job title 94.35% 90.12% 94.77%
Number of salaries quoted 65,258 26,408 58,586
10th Percentile £30,000 £28,500 £30,000
25th Percentile £40,000 £37,500 £40,000
Median annual salary (50th Percentile) £55,000 £55,000 £55,000
Median % change year-on-year - - -8.33%
75th Percentile £75,000 £75,000 £71,250
90th Percentile £96,250 £96,250 £90,000
UK excluding London median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -5.12%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 26 July 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 26 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -22 1,182 £35,000 +0.72% 108
UK excluding London +8 1,055 £32,500 - 98
South East +36 301 £34,500 -1.43% 37
Work from Home -7 291 £37,750 +7.86% 38
North of England -4 235 £35,000 +21.74% 26
London -56 226 £42,500 -10.53% 17
Midlands -32 168 £35,000 +7.69% 17
South West -31 141 £32,500 - 6
North West +31 121 £35,000 +6.46% 20
East of England -7 111 £30,000 +1.69% 18
Yorkshire -25 111 £35,000 +22.81% 4
East Midlands -27 95 £35,000 +18.64% 9
Scotland +76 79 £30,000 -30.64% 2
West Midlands -39 73 £37,500 +11.94% 8
Wales -55 16 £35,000 +16.67%
Northern Ireland -63 4 £32,000 -36.00%
North East -70 3 £30,000 -7.69% 3

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 26 July 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 461 (35.35%) Microsoft
2 416 (31.90%) Windows
3 388 (29.75%) Microsoft 365
4 332 (25.46%) Problem-Solving
5 272 (20.86%) Active Directory
6 267 (20.48%) SQL
7 223 (17.10%) Azure
8 202 (15.49%) ITIL
9 191 (14.65%) Continuous Improvement
10 179 (13.73%) Customer Service
11 159 (12.19%) ERP
12 129 (9.89%) Windows Server
13 125 (9.59%) Microsoft Office
14 123 (9.43%) ITSM
15 121 (9.28%) Entra ID
16 112 (8.59%) SharePoint
17 107 (8.21%) Degree
18 99 (7.59%) Service Management
19 85 (6.52%) Microsoft Intune
20 83 (6.37%) Windows 10
21 82 (6.29%) Process Improvement
22 80 (6.13%) Business Intelligence
23 79 (6.06%) Power Platform
23 79 (6.06%) SQL Server
24 77 (5.90%) Microsoft Exchange
25 67 (5.14%) Microsoft Excel
26 62 (4.75%) Change Management
26 62 (4.75%) Incident Management
27 61 (4.68%) OneDrive
27 61 (4.68%) SaaS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 112 (8.59%) SharePoint
2 77 (5.90%) Microsoft Exchange
3 27 (2.07%) IIS
4 12 (0.92%) Skype for Business
5 9 (0.69%) Confluence
6 5 (0.38%) CMS
7 3 (0.23%) SAS
8 2 (0.15%) Tomcat
9 1 (0.077%) Blackberry Enterprise Server
9 1 (0.077%) WebSphere
9 1 (0.077%) WebSphere Application Server
Applications
1 125 (9.59%) Microsoft Office
2 67 (5.14%) Microsoft Excel
3 21 (1.61%) Microsoft PowerPoint
4 4 (0.31%) MS Visio
5 3 (0.23%) Photoshop
6 2 (0.15%) Siemens NX
7 1 (0.077%) Revit
Business Applications
1 19 (1.46%) Dynamics CRM
2 16 (1.23%) Unit4 Business World
3 14 (1.07%) Oracle Retail
4 13 (1.00%) Visualfiles
5 11 (0.84%) Dynamics NAV
5 11 (0.84%) NetSuite
6 10 (0.77%) Oracle Financials
7 9 (0.69%) Dynamics AX
7 9 (0.69%) Elite 3E
8 8 (0.61%) Oracle EBS
9 6 (0.46%) NEC Housing
9 6 (0.46%) Oracle Assets
9 6 (0.46%) Oracle Receivables
9 6 (0.46%) Shopify
10 5 (0.38%) Infor M3
10 5 (0.38%) SAP Business One
11 4 (0.31%) Dynamics GP
11 4 (0.31%) Magento
11 4 (0.31%) Oracle EBS R12
11 4 (0.31%) SAP ERP
Cloud Services
1 388 (29.75%) Microsoft 365
2 223 (17.10%) Azure
3 121 (9.28%) Entra ID
4 79 (6.06%) Power Platform
5 61 (4.68%) OneDrive
5 61 (4.68%) SaaS
6 55 (4.22%) Dynamics 365
7 23 (1.76%) Power Automate
8 22 (1.69%) AWS
9 21 (1.61%) PowerApps
10 16 (1.23%) Microsoft Copilot
11 11 (0.84%) Azure DevOps
11 11 (0.84%) Boomi
11 11 (0.84%) IaaS
11 11 (0.84%) iPaaS
11 11 (0.84%) PaaS
11 11 (0.84%) Workato
12 10 (0.77%) ClickUp
13 8 (0.61%) GCP
14 7 (0.54%) Google Workspace
Communications & Networking
1 60 (4.60%) DNS
2 56 (4.29%) VPN
3 54 (4.14%) DHCP
4 46 (3.53%) Firewall
4 46 (3.53%) WAN
5 38 (2.91%) TCP/IP
6 35 (2.68%) Wi-Fi
7 31 (2.38%) LAN
8 27 (2.07%) VoIP
9 26 (1.99%) Broadband
10 24 (1.84%) Unified Communications
11 19 (1.46%) VLAN
12 17 (1.30%) 4G
13 15 (1.15%) WebEx
14 12 (0.92%) Skype
15 10 (0.77%) SD-WAN
16 7 (0.54%) Network Security
16 7 (0.54%) Wireless
17 6 (0.46%) MPLS
17 6 (0.46%) Structured Cabling
Database & Business Intelligence
1 79 (6.06%) SQL Server
2 58 (4.45%) Power BI
3 27 (2.07%) Crystal Reports
4 15 (1.15%) Relational Database
5 13 (1.00%) SQL Server Reporting Services
6 12 (0.92%) SQL Server Integration Services
7 8 (0.61%) Data Warehouse
8 7 (0.54%) BusinessObjects
8 7 (0.54%) Metabase
8 7 (0.54%) PostgreSQL
8 7 (0.54%) Power Query
9 5 (0.38%) MySQL
10 4 (0.31%) Db2
10 4 (0.31%) Oracle Reports
10 4 (0.31%) SAP BW
11 3 (0.23%) Oracle Database
12 2 (0.15%) Qlik Sense
12 2 (0.15%) Tableau
13 1 (0.077%) Azure SQL Database
13 1 (0.077%) SQL Server Analysis Services
Development Applications
1 54 (4.14%) JIRA
2 7 (0.54%) Visual Studio
3 5 (0.38%) Git
4 4 (0.31%) Eclipse
4 4 (0.31%) Oracle Forms
4 4 (0.31%) Toad
5 2 (0.15%) Rational Rhapsody
6 1 (0.077%) SQL Server Management Studio (SSMS)
General
1 404 (30.98%) Social Skills
2 212 (16.26%) Finance
3 153 (11.73%) Analytical Skills
4 86 (6.60%) Manufacturing
5 81 (6.21%) Legal
6 76 (5.83%) Law
7 66 (5.06%) Retail
8 61 (4.68%) Organisational Skills
9 52 (3.99%) Documentation Skills
10 29 (2.22%) Banking
11 21 (1.61%) Advertising
12 18 (1.38%) Telecoms
13 17 (1.30%) Public Sector
14 11 (0.84%) Front Office
15 10 (0.77%) Automotive
15 10 (0.77%) Inclusion and Diversity
15 10 (0.77%) Legal Technology
16 9 (0.69%) Investment Banking
16 9 (0.69%) Local Government
17 8 (0.61%) International Banking
Libraries, Frameworks & Software Standards
1 30 (2.30%) .NET
1 30 (2.30%) Web Services
2 24 (1.84%) XML
3 22 (1.69%) HTML
4 20 (1.53%) CSS
5 13 (1.00%) REST
6 12 (0.92%) .NET Framework
7 11 (0.84%) FIX Protocol
7 11 (0.84%) Middleware
8 10 (0.77%) SOAP
9 5 (0.38%) EDI
10 4 (0.31%) Elastic Stack
11 3 (0.23%) JSON
11 3 (0.23%) Kafka
12 2 (0.15%) 802.1X
13 1 (0.077%) SAP CAF
13 1 (0.077%) XSL
Miscellaneous
1 66 (5.06%) Onboarding
2 60 (4.60%) Driving Licence
3 33 (2.53%) Video Conferencing
4 32 (2.45%) Self-Motivation
5 26 (1.99%) Analytical Mindset
5 26 (1.99%) Management Information System
6 22 (1.69%) Client/Server
7 12 (0.92%) NHS
8 11 (0.84%) Hybrid Cloud
9 9 (0.69%) Fixed Income
10 8 (0.61%) Data Structures
10 8 (0.61%) Enterprise Software
11 7 (0.54%) CMDB
11 7 (0.54%) Housing Association
11 7 (0.54%) Low-Code
11 7 (0.54%) Product Ownership
12 6 (0.46%) Data Centre
12 6 (0.46%) Manufacturing Execution System
12 6 (0.46%) Operational Technology
13 5 (0.38%) Legacy Systems
Operating Systems
1 416 (31.90%) Windows
2 129 (9.89%) Windows Server
3 83 (6.37%) Windows 10
4 44 (3.37%) Linux
5 38 (2.91%) Android
6 29 (2.22%) Mac OS
7 17 (1.30%) Windows Server 2019
8 14 (1.07%) Apple iOS
9 4 (0.31%) Unix
10 3 (0.23%) Windows Server 2012
Processes & Methodologies
1 332 (25.46%) Problem-Solving
2 202 (15.49%) ITIL
3 191 (14.65%) Continuous Improvement
4 179 (13.73%) Customer Service
5 159 (12.19%) ERP
6 123 (9.43%) ITSM
7 99 (7.59%) Service Management
8 82 (6.29%) Process Improvement
9 80 (6.13%) Business Intelligence
10 62 (4.75%) Change Management
10 62 (4.75%) Incident Management
11 61 (4.68%) Service Delivery
12 53 (4.06%) CRM
13 50 (3.83%) Stakeholder Engagement
14 49 (3.76%) Cybersecurity
14 49 (3.76%) Root Cause Analysis
15 46 (3.53%) Project Delivery
16 38 (2.91%) Workflow
17 37 (2.84%) Data Management
18 36 (2.76%) User Acceptance Testing
Programming Languages
1 267 (20.48%) SQL
2 47 (3.60%) PowerShell
3 35 (2.68%) C#
4 27 (2.07%) JavaScript
5 12 (0.92%) PL/SQL
5 12 (0.92%) T-SQL
6 11 (0.84%) Python
7 9 (0.69%) C++
8 8 (0.61%) PHP
9 7 (0.54%) Java
10 5 (0.38%) VB.NET
11 4 (0.31%) ABAP
11 4 (0.31%) Delphi
11 4 (0.31%) Pascal
12 3 (0.23%) VBA
13 2 (0.15%) Tcl
13 2 (0.15%) VB
Qualifications
1 107 (8.21%) Degree
2 43 (3.30%) Security Cleared
3 42 (3.22%) A+ Certification
4 36 (2.76%) Microsoft Certification
5 23 (1.76%) SC Cleared
6 13 (1.00%) Microsoft Certified Professional
7 11 (0.84%) ITIL Foundation Certificate
8 8 (0.61%) Computer Science Degree
9 7 (0.54%) CCNA
9 7 (0.54%) Cisco Certification
10 6 (0.46%) MBCS
10 6 (0.46%) Network+ Certification
11 5 (0.38%) AAT
11 5 (0.38%) HNC
12 4 (0.31%) DV Cleared
12 4 (0.31%) HND
12 4 (0.31%) ITIL Certification
12 4 (0.31%) SAP Certification
13 3 (0.23%) Azure Certification
13 3 (0.23%) BPSS Clearance
Quality Assurance & Compliance
1 52 (3.99%) SLA
2 21 (1.61%) ISO/IEC 27001
3 18 (1.38%) Cyber Essentials
4 16 (1.23%) Data Quality
5 9 (0.69%) GDPR
6 8 (0.61%) Accessibility
6 8 (0.61%) QA
7 7 (0.54%) Cyber Essentials PLUS
8 3 (0.23%) Actionable Recommendations
9 2 (0.15%) PCI DSS
10 1 (0.077%) DICOM
10 1 (0.077%) PMO
System Software
1 272 (20.86%) Active Directory
2 28 (2.15%) Hyper-V
3 24 (1.84%) VMware Infrastructure
4 11 (0.84%) Virtual Desktop
5 7 (0.54%) Firmware
6 6 (0.46%) BitLocker
7 5 (0.38%) XenApp
8 3 (0.23%) Docker
8 3 (0.23%) Microsoft Virtual Server
8 3 (0.23%) Virtual Machines
8 3 (0.23%) Virtual Servers
9 1 (0.077%) vSphere
Systems Management
1 85 (6.52%) Microsoft Intune
2 21 (1.61%) SCCM
3 7 (0.54%) Single Sign-On
3 7 (0.54%) Systems Management Server (SMS)
4 6 (0.46%) Kibana
5 2 (0.15%) FortiGate
5 2 (0.15%) Grafana
5 2 (0.15%) Jamf Pro
6 1 (0.077%) Autotask
6 1 (0.077%) Cisco CUCM
6 1 (0.077%) Failover Clustering
6 1 (0.077%) Microsoft Clustering
6 1 (0.077%) Terraform
Vendors
1 461 (35.35%) Microsoft
2 60 (4.60%) ServiceNow
3 35 (2.68%) Oracle
4 32 (2.45%) VMware
5 28 (2.15%) iManage
6 21 (1.61%) Apple
6 21 (1.61%) Cisco
7 19 (1.46%) Citrix
7 19 (1.46%) SAP
8 17 (1.30%) Starlink
9 16 (1.23%) IFS
10 14 (1.07%) Epicor
11 13 (1.00%) Salesforce
12 12 (0.92%) Aderant
12 12 (0.92%) IBM
12 12 (0.92%) Intapp
12 12 (0.92%) Sage
13 11 (0.84%) Polycom
13 11 (0.84%) SolarWinds
14 10 (0.77%) IBM Sterling