Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £33,500 per year, according to job vacancies posted during the 6 months leading to 10 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
10 Feb 2026
Same period 2025 Same period 2024
Rank 134 204 158
Rank change year-on-year +70 -46 +85
Permanent jobs requiring a Support Analyst 1,122 752 1,434
As % of all permanent jobs in the UK 1.71% 1.50% 1.93%
As % of the Job Titles category 1.87% 1.64% 2.03%
Number of salaries quoted 841 450 1,195
10th Percentile £26,000 £26,363 £25,000
25th Percentile £28,000 £31,250 £28,500
Median annual salary (50th Percentile) £33,500 £40,000 £37,068
Median % change year-on-year -16.25% +7.91% +9.02%
75th Percentile £41,250 £52,500 £47,500
90th Percentile £53,750 £67,500 £60,000
UK excluding London median annual salary £32,500 £33,875 £33,500
% change year-on-year -4.06% +1.12% +8.06%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 59,861 45,885 70,536
% of permanent jobs with a recognized job title 91.11% 91.77% 94.92%
Number of salaries quoted 37,368 23,689 55,248
10th Percentile £29,000 £33,500 £28,500
25th Percentile £37,500 £45,000 £39,500
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.33%
75th Percentile £75,000 £80,000 £73,750
90th Percentile £95,000 £100,000 £92,500
UK excluding London median annual salary £50,000 £55,000 £50,000
% change year-on-year -9.09% +10.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 10 February 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 10 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +82 1,007 £33,000 -17.50% 125
UK excluding London +106 829 £32,500 -4.06% 126
London +3 261 £40,000 -20.00% 27
South East +89 256 £32,750 -6.43% 48
Work from Home +38 250 £33,000 -17.50% 47
North of England +45 156 £31,500 -9.91% 20
Midlands +68 154 £30,000 -9.77% 14
South West +44 109 £32,500 +3.17% 20
West Midlands +51 88 £35,000 +4.48% 6
Yorkshire +12 85 £26,975 -27.58% 15
East of England +54 69 £28,000 -13.85% 14
Scotland +29 68 £35,000 - 11
East Midlands +31 66 £27,250 -16.15% 8
North West +13 57 £35,000 +7.28% 4
North East +9 14 £31,500 -10.00% 1
Northern Ireland -12 14 £32,000 -6.98%
Wales -7 3 £48,500 +38.57% 3

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 10 February 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 438 (39.04%) Microsoft
2 365 (32.53%) Problem-Solving
3 359 (32.00%) Windows
4 314 (27.99%) Customer Service
5 301 (26.83%) Microsoft 365
6 252 (22.46%) SQL
7 245 (21.84%) Active Directory
8 242 (21.57%) ITIL
9 218 (19.43%) Azure
10 163 (14.53%) Degree
11 153 (13.64%) Microsoft Office
12 126 (11.23%) Entra ID
13 122 (10.87%) ERP
14 114 (10.16%) Microsoft Intune
15 113 (10.07%) ITSM
16 111 (9.89%) Power Platform
17 109 (9.71%) Continuous Improvement
18 97 (8.65%) Microsoft Excel
19 96 (8.56%) Business Intelligence
20 93 (8.29%) Process Improvement
21 91 (8.11%) Windows Server
22 87 (7.75%) SharePoint
22 87 (7.75%) Windows 10
23 86 (7.66%) Power BI
24 84 (7.49%) Change Management
25 82 (7.31%) SLA
26 81 (7.22%) JIRA
27 80 (7.13%) Service Management
28 75 (6.68%) Firewall
29 73 (6.51%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 87 (7.75%) SharePoint
2 68 (6.06%) Microsoft Exchange
3 21 (1.87%) Confluence
4 12 (1.07%) Skype for Business
5 9 (0.80%) IIS
6 3 (0.27%) WebSphere
6 3 (0.27%) WebSphere Application Server
7 2 (0.18%) Exchange Server 2013
8 1 (0.089%) Appian
8 1 (0.089%) CMS
8 1 (0.089%) Moodle
8 1 (0.089%) Tomcat
8 1 (0.089%) Umbraco
Applications
1 153 (13.64%) Microsoft Office
2 97 (8.65%) Microsoft Excel
3 44 (3.92%) Microsoft PowerPoint
4 15 (1.34%) Spreadsheet
5 14 (1.25%) MS Visio
6 1 (0.089%) Acrobat
6 1 (0.089%) AutoCAD
6 1 (0.089%) Photoshop
Business Applications
1 27 (2.41%) Dynamics CRM
2 17 (1.52%) Endur
3 15 (1.34%) NEC Housing
4 14 (1.25%) NetSuite
5 11 (0.98%) Dynamics AX
5 11 (0.98%) Visualfiles
6 8 (0.71%) Shopify
7 7 (0.62%) Dynamics NAV
7 7 (0.62%) Magento
8 6 (0.53%) Fidessa
8 6 (0.53%) Oracle EBS
8 6 (0.53%) SAP S/4HANA
9 5 (0.45%) SAP HR
9 5 (0.45%) SAP Payroll
10 3 (0.27%) Alphatax
10 3 (0.27%) Elite 3E
10 3 (0.27%) SAP Business ByDesign
10 3 (0.27%) SAP ERP
11 1 (0.089%) EuroRunner
11 1 (0.089%) Q-Pulse
Cloud Services
1 301 (26.83%) Microsoft 365
2 218 (19.43%) Azure
3 126 (11.23%) Entra ID
4 111 (9.89%) Power Platform
5 53 (4.72%) Dynamics 365
6 48 (4.28%) SaaS
7 35 (3.12%) OneDrive
8 28 (2.50%) AWS
9 21 (1.87%) Power Automate
10 20 (1.78%) PowerApps
11 14 (1.25%) Azure DevOps
11 14 (1.25%) Google Workspace
12 8 (0.71%) dbt
13 5 (0.45%) Azure Monitor
13 5 (0.45%) OCI
14 4 (0.36%) BigCommerce
14 4 (0.36%) PaaS
15 3 (0.27%) Datadog
15 3 (0.27%) IaaS
15 3 (0.27%) Oracle Service Cloud
Communications & Networking
1 75 (6.68%) Firewall
2 73 (6.51%) DNS
3 67 (5.97%) DHCP
4 60 (5.35%) VPN
5 43 (3.83%) TCP/IP
6 34 (3.03%) LAN
7 31 (2.76%) WAN
8 27 (2.41%) Wireless
9 26 (2.32%) Remote Desktop
10 18 (1.60%) WebEx
11 17 (1.52%) Broadband
12 15 (1.34%) Wi-Fi
13 14 (1.25%) SD-WAN
13 14 (1.25%) Unified Communications
14 13 (1.16%) Internet
14 13 (1.16%) VoIP
15 12 (1.07%) Skype
15 12 (1.07%) WinSCP
16 11 (0.98%) VLAN
17 8 (0.71%) Wireshark
Database & Business Intelligence
1 86 (7.66%) Power BI
2 72 (6.42%) SQL Server
3 27 (2.41%) Relational Database
4 17 (1.52%) Oracle Reports
5 10 (0.89%) Metabase
5 10 (0.89%) MySQL
6 9 (0.80%) SQL Server Integration Services
7 8 (0.71%) Data Warehouse
7 8 (0.71%) SQL Server Reporting Services
8 5 (0.45%) PostgreSQL
9 3 (0.27%) Azure SQL Database
9 3 (0.27%) Oracle Database
9 3 (0.27%) SAP BW
10 2 (0.18%) Crystal Reports
Development Applications
1 81 (7.22%) JIRA
2 21 (1.87%) Git
3 10 (0.89%) Visual Studio
4 7 (0.62%) Bitbucket
5 4 (0.36%) LabVIEW
6 2 (0.18%) Rational Rhapsody
General
1 504 (44.92%) Social Skills
2 177 (15.78%) Finance
3 174 (15.51%) Analytical Skills
4 96 (8.56%) Law
5 76 (6.77%) Organisational Skills
6 74 (6.60%) Manufacturing
7 67 (5.97%) Retail
8 56 (4.99%) Legal
9 55 (4.90%) Telecoms
10 31 (2.76%) Advertising
11 28 (2.50%) Marketing
12 19 (1.69%) Documentation Skills
13 16 (1.43%) Automotive
14 15 (1.34%) Back Office
15 13 (1.16%) Banking
15 13 (1.16%) Billing
16 7 (0.62%) Financial Institution
16 7 (0.62%) Front Office
17 6 (0.53%) Publishing
18 5 (0.45%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 22 (1.96%) .NET
2 12 (1.07%) HTML
2 12 (1.07%) Middleware
3 11 (0.98%) CSS
3 11 (0.98%) EDI
4 9 (0.80%) FIX Protocol
5 7 (0.62%) REST
5 7 (0.62%) SOAP
6 5 (0.45%) Lightning Web Components
7 4 (0.36%) Oracle Fusion
7 4 (0.36%) React
7 4 (0.36%) Software Packaging
8 3 (0.27%) LDAP
8 3 (0.27%) Web Services
9 2 (0.18%) jQuery
9 2 (0.18%) JSON
9 2 (0.18%) XML
10 1 (0.089%) Elastic Stack
10 1 (0.089%) MFC
Miscellaneous
1 104 (9.27%) Onboarding
2 70 (6.24%) Driving Licence
2 70 (6.24%) Management Information System
3 49 (4.37%) Video Conferencing
4 32 (2.85%) Enterprise Software
5 22 (1.96%) NHS
5 22 (1.96%) Self-Motivation
6 14 (1.25%) Data Centre
6 14 (1.25%) Renewable Energy
7 13 (1.16%) Product Ownership
8 12 (1.07%) Analytical Mindset
9 9 (0.80%) EPoS
9 9 (0.80%) iPhone
10 8 (0.71%) Client/Server
10 8 (0.71%) Low-Code
10 8 (0.71%) Mobile App
11 7 (0.62%) IoT
12 6 (0.53%) FMCG
12 6 (0.53%) Reference Data
13 5 (0.45%) Team-Oriented Environment
Operating Systems
1 359 (32.00%) Windows
2 91 (8.11%) Windows Server
3 87 (7.75%) Windows 10
4 46 (4.10%) Mac OS
5 40 (3.57%) Linux
6 37 (3.30%) Apple iOS
7 28 (2.50%) Android
8 15 (1.34%) Windows Server 2019
9 13 (1.16%) Unix
10 11 (0.98%) Windows Server 2016
11 7 (0.62%) Windows Server 2012
12 6 (0.53%) Mac OS X
13 5 (0.45%) Solaris
14 4 (0.36%) Windows Server 2008
15 3 (0.27%) Ubuntu
16 2 (0.18%) VMS
16 2 (0.18%) Windows 7
17 1 (0.089%) AIX
17 1 (0.089%) Windows Server 2003
Processes & Methodologies
1 365 (32.53%) Problem-Solving
2 314 (27.99%) Customer Service
3 242 (21.57%) ITIL
4 122 (10.87%) ERP
5 113 (10.07%) ITSM
6 109 (9.71%) Continuous Improvement
7 96 (8.56%) Business Intelligence
8 93 (8.29%) Process Improvement
9 84 (7.49%) Change Management
10 80 (7.13%) Service Management
11 59 (5.26%) Mentoring
12 58 (5.17%) Cybersecurity
13 57 (5.08%) CRM
14 45 (4.01%) User Experience
15 44 (3.92%) Asset Management
16 42 (3.74%) Root Cause Analysis
17 40 (3.57%) Data Analysis
18 38 (3.39%) Computer Science
19 35 (3.12%) Incident Management
20 33 (2.94%) Data Management
Programming Languages
1 252 (22.46%) SQL
2 42 (3.74%) PowerShell
3 35 (3.12%) T-SQL
4 30 (2.67%) Python
5 28 (2.50%) C#
6 15 (1.34%) Java
7 10 (0.89%) VB.NET
8 7 (0.62%) JavaScript
9 6 (0.53%) PL/SQL
10 5 (0.45%) Data Analysis Expressions
10 5 (0.45%) Kusto Query Language
10 5 (0.45%) VB
10 5 (0.45%) VBA
11 3 (0.27%) ABAP
11 3 (0.27%) Apex Code
11 3 (0.27%) Bash
11 3 (0.27%) Bicep
12 2 (0.18%) Delphi
12 2 (0.18%) PHP
12 2 (0.18%) Shell Script
Qualifications
1 163 (14.53%) Degree
2 50 (4.46%) Microsoft Certification
3 42 (3.74%) Security Cleared
4 32 (2.85%) A+ Certification
5 31 (2.76%) SC Cleared
6 19 (1.69%) Computer Science Degree
6 19 (1.69%) HND
7 18 (1.60%) Microsoft Certified Professional
8 16 (1.43%) ITIL Foundation Certificate
9 15 (1.34%) DBS Check
10 13 (1.16%) HNC
11 11 (0.98%) ITIL Certification
12 10 (0.89%) Network+ Certification
13 9 (0.80%) CCNA
13 9 (0.80%) Cisco Certification
14 7 (0.62%) MCSA
15 5 (0.45%) MCSE
16 4 (0.36%) BPSS Clearance
16 4 (0.36%) DV Cleared
16 4 (0.36%) Master's Degree
Quality Assurance & Compliance
1 82 (7.31%) SLA
2 24 (2.14%) QA
3 15 (1.34%) ISO/IEC 27001
4 14 (1.25%) Accessibility
5 8 (0.71%) GDPR
6 7 (0.62%) Cyber Essentials
7 5 (0.45%) Data Quality
8 3 (0.27%) Actionable Recommendations
9 1 (0.089%) 21 CFR Part 11
9 1 (0.089%) Cyber Essentials PLUS
9 1 (0.089%) GxP
9 1 (0.089%) PCI DSS
System Software
1 245 (21.84%) Active Directory
2 27 (2.41%) VMware Infrastructure
3 15 (1.34%) Hyper-V
4 13 (1.16%) Virtual Desktop
5 6 (0.53%) Virtual Machines
6 5 (0.45%) BitLocker
7 1 (0.089%) Firmware
Systems Management
1 114 (10.16%) Microsoft Intune
2 18 (1.60%) SCCM
3 9 (0.80%) Grafana
4 7 (0.62%) Control-M
4 7 (0.62%) Kubernetes
4 7 (0.62%) Prometheus
5 5 (0.45%) Jamf Pro
6 3 (0.27%) Autotask
6 3 (0.27%) Terraform
6 3 (0.27%) WSUS
7 1 (0.089%) AirWatch
7 1 (0.089%) EMC NetWorker
7 1 (0.089%) SCOM
7 1 (0.089%) Symantec Endpoint Protection
Vendors
1 438 (39.04%) Microsoft
2 36 (3.21%) Oracle
3 35 (3.12%) ServiceNow
4 32 (2.85%) Cisco
5 31 (2.76%) VMware
6 30 (2.67%) SAP
7 23 (2.05%) Adobe
8 20 (1.78%) Meraki
9 19 (1.69%) CheckPoint
9 19 (1.69%) Palo Alto
10 17 (1.52%) Salesforce
11 14 (1.25%) Google
11 14 (1.25%) Polycom
12 13 (1.16%) Freshdesk
13 12 (1.07%) Apple
13 12 (1.07%) SolarWinds
14 11 (0.98%) Northgate
15 10 (0.89%) Nintex
15 10 (0.89%) Sage
16 9 (0.80%) HubSpot