Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 21 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
21 Aug 2026
Same period 2025 Same period 2024
Rank 162 128 210
Rank change year-on-year -34 +82 -10
Permanent jobs requiring a Support Analyst 1,331 1,230 1,066
As % of all permanent jobs in the UK 1.24% 2.47% 1.28%
As % of the Job Titles category 1.32% 2.74% 1.35%
Number of salaries quoted 1,097 1,045 737
10th Percentile £26,750 £25,500 £24,000
25th Percentile £29,750 £28,000 £28,250
Median annual salary (50th Percentile) £35,000 £34,000 £35,000
Median % change year-on-year +2.94% -2.86% -
75th Percentile £42,500 £45,000 £43,750
90th Percentile £50,000 £55,000 £58,750
UK excluding London median annual salary £32,500 £32,500 £32,500
% change year-on-year - - +4.84%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 101,140 44,848 79,070
% of permanent jobs with a recognized job title 93.97% 89.92% 95.08%
Number of salaries quoted 69,235 26,502 52,116
10th Percentile £30,000 £28,250 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £75,000 £75,000 £72,000
90th Percentile £96,250 £95,000 £91,250
UK excluding London median annual salary £53,712 £47,683 £50,000
% change year-on-year +12.64% -4.63% -6.54%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 21 August 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 21 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -37 1,208 £35,000 +4.48% 115
UK excluding London -9 1,089 £32,500 - 102
South East +33 303 £32,500 -2.99% 35
Work from Home -14 299 £37,500 +7.14% 36
North of England -4 250 £35,000 +17.65% 27
London -67 224 £42,500 -6.15% 26
Midlands -34 171 £35,000 +7.69% 14
North West +31 139 £34,500 +4.55% 14
South West -42 139 £32,500 -3.70% 10
East of England -23 121 £30,000 +1.69% 17
Yorkshire -35 107 £35,000 +22.81% 7
East Midlands -24 97 £35,000 +18.64% 7
West Midlands -50 74 £37,500 +11.94% 7
Scotland +48 64 £30,000 -30.64% 4
Northern Ireland -55 25 - - 1
Wales -56 16 £35,000 +16.67% 3
North East -75 4 £30,000 -3.23% 7

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 21 August 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 461 (34.64%) Microsoft
2 407 (30.58%) Windows
3 378 (28.40%) Microsoft 365
4 373 (28.02%) Problem-Solving
5 272 (20.44%) Active Directory
6 253 (19.01%) SQL
7 226 (16.98%) ITIL
8 220 (16.53%) Continuous Improvement
9 198 (14.88%) Azure
10 194 (14.58%) Customer Service
11 148 (11.12%) ITSM
12 140 (10.52%) ERP
13 132 (9.92%) Windows Server
14 131 (9.84%) Service Management
15 123 (9.24%) Entra ID
16 111 (8.34%) Microsoft Office
16 111 (8.34%) SharePoint
17 108 (8.11%) Degree
18 82 (6.16%) Microsoft Intune
19 79 (5.94%) SQL Server
20 78 (5.86%) Change Management
20 78 (5.86%) Microsoft Exchange
21 74 (5.56%) Windows 10
22 73 (5.48%) Project Delivery
23 69 (5.18%) Root Cause Analysis
23 69 (5.18%) Service Delivery
24 68 (5.11%) Process Improvement
25 67 (5.03%) Business Intelligence
25 67 (5.03%) Power Platform
25 67 (5.03%) SaaS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 111 (8.34%) SharePoint
2 78 (5.86%) Microsoft Exchange
3 29 (2.18%) IIS
4 12 (0.90%) Skype for Business
5 6 (0.45%) Confluence
6 4 (0.30%) Tomcat
7 3 (0.23%) SAS
8 2 (0.15%) CMS
9 1 (0.075%) Blackberry Enterprise Server
9 1 (0.075%) Exchange Server 2013
Applications
1 111 (8.34%) Microsoft Office
2 61 (4.58%) Microsoft Excel
3 21 (1.58%) Microsoft PowerPoint
4 3 (0.23%) Photoshop
5 2 (0.15%) Siemens NX
6 1 (0.075%) Revit
6 1 (0.075%) Windchill
Business Applications
1 16 (1.20%) Dynamics CRM
2 15 (1.13%) Visualfiles
3 14 (1.05%) Oracle Retail
4 11 (0.83%) NetSuite
5 9 (0.68%) Elite 3E
5 9 (0.68%) Oracle Financials
6 8 (0.60%) Dynamics NAV
6 8 (0.60%) iTrent
6 8 (0.60%) Oracle EBS
6 8 (0.60%) Unit4 Business World
7 7 (0.53%) Dynamics AX
7 7 (0.53%) Infor M3
8 6 (0.45%) NEC Housing
9 5 (0.38%) Fidessa
9 5 (0.38%) Oracle Assets
9 5 (0.38%) Oracle Receivables
9 5 (0.38%) SAP Business One
10 4 (0.30%) Exchequer
10 4 (0.30%) Oracle Applications
10 4 (0.30%) Primavera
Cloud Services
1 378 (28.40%) Microsoft 365
2 198 (14.88%) Azure
3 123 (9.24%) Entra ID
4 67 (5.03%) Power Platform
4 67 (5.03%) SaaS
5 57 (4.28%) Dynamics 365
6 54 (4.06%) OneDrive
7 21 (1.58%) PowerApps
8 19 (1.43%) Power Automate
9 17 (1.28%) Microsoft Copilot
10 16 (1.20%) AWS
11 12 (0.90%) Google Workspace
12 11 (0.83%) IaaS
12 11 (0.83%) PaaS
13 9 (0.68%) Mimecast
14 8 (0.60%) GCP
15 7 (0.53%) Azure DevOps
15 7 (0.53%) ClickUp
16 5 (0.38%) OCI
17 3 (0.23%) dbt
Communications & Networking
1 58 (4.36%) DNS
2 52 (3.91%) WAN
3 50 (3.76%) DHCP
4 46 (3.46%) VPN
5 45 (3.38%) Firewall
6 44 (3.31%) TCP/IP
7 37 (2.78%) LAN
7 37 (2.78%) Wi-Fi
8 27 (2.03%) Unified Communications
9 23 (1.73%) VoIP
10 16 (1.20%) Broadband
10 16 (1.20%) VLAN
11 13 (0.98%) 4G
11 13 (0.98%) SD-WAN
11 13 (0.98%) WebEx
12 12 (0.90%) Skype
13 11 (0.83%) Wireless
14 7 (0.53%) Network Security
15 6 (0.45%) MPLS
15 6 (0.45%) Structured Cabling
Database & Business Intelligence
1 79 (5.94%) SQL Server
2 46 (3.46%) Power BI
3 27 (2.03%) Crystal Reports
4 11 (0.83%) Relational Database
5 10 (0.75%) SQL Server Integration Services
6 7 (0.53%) BusinessObjects
6 7 (0.53%) Power Query
6 7 (0.53%) SQL Server Reporting Services
7 5 (0.38%) Data Warehouse
7 5 (0.38%) MySQL
7 5 (0.38%) PostgreSQL
8 4 (0.30%) Oracle Reports
9 3 (0.23%) Metabase
9 3 (0.23%) Oracle Database
10 2 (0.15%) Db2
10 2 (0.15%) Qlik Sense
10 2 (0.15%) Tableau
11 1 (0.075%) SQL Server Analysis Services
Development Applications
1 46 (3.46%) JIRA
2 4 (0.30%) Eclipse
2 4 (0.30%) Git
2 4 (0.30%) Oracle Forms
2 4 (0.30%) Toad
3 3 (0.23%) Visual Studio
4 1 (0.075%) SQL Server Management Studio (SSMS)
General
1 440 (33.06%) Social Skills
2 194 (14.58%) Finance
3 171 (12.85%) Analytical Skills
4 88 (6.61%) Law
5 80 (6.01%) Manufacturing
6 78 (5.86%) Legal
7 65 (4.88%) Retail
8 59 (4.43%) Organisational Skills
9 47 (3.53%) Documentation Skills
10 31 (2.33%) Banking
11 19 (1.43%) Advertising
11 19 (1.43%) Presentation Skills
12 17 (1.28%) Public Sector
13 15 (1.13%) Telecoms
14 12 (0.90%) Legal Technology
15 11 (0.83%) Automotive
15 11 (0.83%) Front Office
15 11 (0.83%) Local Government
16 9 (0.68%) Inclusion and Diversity
16 9 (0.68%) Investment Banking
Libraries, Frameworks & Software Standards
1 27 (2.03%) XML
2 23 (1.73%) HTML
3 22 (1.65%) .NET
4 20 (1.50%) CSS
5 19 (1.43%) Web Services
6 15 (1.13%) FIX Protocol
7 12 (0.90%) .NET Framework
7 12 (0.90%) REST
8 9 (0.68%) SOAP
9 6 (0.45%) EDI
9 6 (0.45%) JSON
10 3 (0.23%) Elastic Stack
10 3 (0.23%) Kafka
10 3 (0.23%) Middleware
10 3 (0.23%) Oracle Fusion
11 2 (0.15%) 802.1X
12 1 (0.075%) Terraform
12 1 (0.075%) WSDL
12 1 (0.075%) XSD
12 1 (0.075%) XSL
Miscellaneous
1 63 (4.73%) Onboarding
2 60 (4.51%) Driving Licence
3 32 (2.40%) Management Information System
3 32 (2.40%) Self-Motivation
4 29 (2.18%) Video Conferencing
5 23 (1.73%) Analytical Mindset
6 22 (1.65%) Client/Server
7 11 (0.83%) Hybrid Cloud
8 9 (0.68%) Enterprise Software
8 9 (0.68%) Fixed Income
9 8 (0.60%) CMDB
9 8 (0.60%) Data Structures
10 7 (0.53%) FMCG
10 7 (0.53%) NHS
11 6 (0.45%) Housing Association
11 6 (0.45%) Manufacturing Execution System
11 6 (0.45%) Operational Technology
11 6 (0.45%) Product Ownership
12 5 (0.38%) Legacy Systems
12 5 (0.38%) Linux Command Line
Operating Systems
1 407 (30.58%) Windows
2 132 (9.92%) Windows Server
3 74 (5.56%) Windows 10
4 46 (3.46%) Linux
5 29 (2.18%) Android
6 27 (2.03%) Mac OS
7 16 (1.20%) Windows Server 2019
8 14 (1.05%) Apple iOS
9 9 (0.68%) Unix
10 4 (0.30%) Windows Server 2016
11 3 (0.23%) CentOS
11 3 (0.23%) Rocky
11 3 (0.23%) Solaris
11 3 (0.23%) Ubuntu
Processes & Methodologies
1 373 (28.02%) Problem-Solving
2 226 (16.98%) ITIL
3 220 (16.53%) Continuous Improvement
4 194 (14.58%) Customer Service
5 148 (11.12%) ITSM
6 140 (10.52%) ERP
7 131 (9.84%) Service Management
8 78 (5.86%) Change Management
9 73 (5.48%) Project Delivery
10 69 (5.18%) Root Cause Analysis
10 69 (5.18%) Service Delivery
11 68 (5.11%) Process Improvement
12 67 (5.03%) Business Intelligence
13 65 (4.88%) Stakeholder Engagement
14 61 (4.58%) Collaborative Working
14 61 (4.58%) Incident Management
15 56 (4.21%) User Experience
16 48 (3.61%) Cybersecurity
17 45 (3.38%) Problem Management
18 44 (3.31%) CRM
Programming Languages
1 253 (19.01%) SQL
2 55 (4.13%) PowerShell
3 32 (2.40%) C#
4 30 (2.25%) JavaScript
5 16 (1.20%) Python
6 10 (0.75%) PL/SQL
7 9 (0.68%) C++
8 7 (0.53%) Java
8 7 (0.53%) T-SQL
9 5 (0.38%) Bash
9 5 (0.38%) PHP
9 5 (0.38%) Ruby
10 3 (0.23%) Perl
10 3 (0.23%) VB
10 3 (0.23%) VB.NET
10 3 (0.23%) VBA
11 2 (0.15%) Tcl
12 1 (0.075%) Google Apps Script
12 1 (0.075%) Pascal
12 1 (0.075%) R
Qualifications
1 108 (8.11%) Degree
2 44 (3.31%) A+ Certification
3 39 (2.93%) Security Cleared
4 35 (2.63%) Microsoft Certification
5 22 (1.65%) SC Cleared
6 12 (0.90%) ITIL Foundation Certificate
6 12 (0.90%) Microsoft Certified Professional
7 9 (0.68%) Network+ Certification
8 8 (0.60%) Computer Science Degree
8 8 (0.60%) ITIL Certification
9 7 (0.53%) CCNA
9 7 (0.53%) Cisco Certification
10 6 (0.45%) MBCS
11 5 (0.38%) AAT
12 4 (0.30%) BPSS Clearance
12 4 (0.30%) DV Cleared
12 4 (0.30%) HNC
13 3 (0.23%) Azure Certification
14 1 (0.075%) DBS Check
14 1 (0.075%) MCSE
Quality Assurance & Compliance
1 46 (3.46%) SLA
2 22 (1.65%) ISO/IEC 27001
3 16 (1.20%) Cyber Essentials
4 14 (1.05%) Data Quality
5 10 (0.75%) QA
6 5 (0.38%) GDPR
7 4 (0.30%) Accessibility
7 4 (0.30%) Cyber Essentials PLUS
8 2 (0.15%) PCI DSS
9 1 (0.075%) DICOM
9 1 (0.075%) PMO
System Software
1 272 (20.44%) Active Directory
2 32 (2.40%) Hyper-V
3 25 (1.88%) VMware Infrastructure
4 7 (0.53%) Firmware
5 6 (0.45%) XenApp
6 5 (0.38%) Virtual Desktop
7 3 (0.23%) Docker
7 3 (0.23%) Microsoft Virtual Server
7 3 (0.23%) Virtual Machines
7 3 (0.23%) Virtual Servers
8 2 (0.15%) BitLocker
8 2 (0.15%) vSphere
Systems Management
1 82 (6.16%) Microsoft Intune
2 17 (1.28%) SCCM
3 7 (0.53%) Single Sign-On
3 7 (0.53%) Systems Management Server (SMS)
4 6 (0.45%) Kibana
5 5 (0.38%) Jamf Pro
6 2 (0.15%) FortiGate
6 2 (0.15%) Grafana
7 1 (0.075%) Autotask
7 1 (0.075%) Cisco CUCM
7 1 (0.075%) Failover Clustering
7 1 (0.075%) Microsoft Clustering
Vendors
1 461 (34.64%) Microsoft
2 62 (4.66%) ServiceNow
3 46 (3.46%) Oracle
4 37 (2.78%) VMware
5 26 (1.95%) SAP
6 25 (1.88%) iManage
7 23 (1.73%) Citrix
8 22 (1.65%) Cisco
9 18 (1.35%) IFS
10 16 (1.20%) Apple
11 15 (1.13%) Google
11 15 (1.13%) Salesforce
12 14 (1.05%) Sage
13 13 (0.98%) Epicor
13 13 (0.98%) Starlink
14 12 (0.90%) Aderant
14 12 (0.90%) IBM
14 12 (0.90%) Meraki
15 11 (0.83%) Intapp
15 11 (0.83%) Polycom