Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,000 per year, according to job vacancies posted during the 6 months leading to 12 October 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
12 Oct 2026
Same period 2025 Same period 2024
Rank 166 131 190
Rank change year-on-year -35 +59 -22
Permanent jobs requiring a Support Analyst 1,420 1,183 1,019
As % of all permanent jobs in the UK 1.20% 2.41% 1.42%
As % of the Job Titles category 1.30% 2.68% 1.48%
Number of salaries quoted 1,133 991 593
10th Percentile £26,250 £25,875 £25,250
25th Percentile £29,000 £28,000 £30,000
Median annual salary (50th Percentile) £34,000 £33,000 £35,500
Median % change year-on-year +3.03% -7.04% -1.39%
75th Percentile £43,750 £41,000 £47,500
90th Percentile £52,500 £53,750 £67,500
UK excluding London median annual salary £31,000 £31,000 £32,500
% change year-on-year - -4.62% -

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 109,200 44,128 68,675
% of permanent jobs with a recognized job title 92.59% 89.77% 95.37%
Number of salaries quoted 74,173 25,691 39,257
10th Percentile £30,000 £28,000 £31,250
25th Percentile £41,000 £35,000 £41,250
Median annual salary (50th Percentile) £58,500 £53,500 £55,000
Median % change year-on-year +9.35% -2.73% -8.33%
75th Percentile £76,250 £73,750 £75,000
90th Percentile £98,750 £95,000 £95,000
UK excluding London median annual salary £55,000 £45,750 £50,000
% change year-on-year +20.22% -8.50% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 12 October 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 12 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -29 1,272 £34,500 +4.55% 173
UK excluding London -11 1,167 £31,000 - 110
Work from Home +3 329 £37,500 +19.05% 56
South East +2 314 £33,500 - 25
North of England +29 294 £32,125 +3.63% 28
London -72 238 £44,615 -0.86% 63
North West +61 164 £32,250 +13.16% 21
Midlands -52 157 £35,000 +16.67% 18
East of England -1 150 £30,000 +9.09% 11
Yorkshire -12 119 £34,000 +21.43% 5
South West -62 119 £31,000 -11.43% 16
East Midlands -20 109 £35,000 +18.64% 11
Northern Ireland -22 67 £40,000 - 3
West Midlands -71 48 £36,000 +9.09% 7
Scotland +5 42 £30,000 -14.29% 3
Wales -61 24 £35,000 +16.67% 6
North East -80 11 £30,000 -9.77% 2

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 12 October 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 491 (34.58%) Microsoft
2 476 (33.52%) Problem-Solving
3 421 (29.65%) Windows
4 413 (29.08%) Microsoft 365
5 311 (21.90%) ITIL
6 291 (20.49%) Customer Service
7 286 (20.14%) Active Directory
8 266 (18.73%) Continuous Improvement
9 247 (17.39%) SQL
10 219 (15.42%) ITSM
11 210 (14.79%) Azure
12 196 (13.80%) Service Management
13 159 (11.20%) Degree
14 139 (9.79%) Entra ID
14 139 (9.79%) ERP
15 131 (9.23%) SharePoint
16 130 (9.15%) Windows Server
17 127 (8.94%) Project Delivery
18 124 (8.73%) Microsoft Office
19 122 (8.59%) Change Management
20 112 (7.89%) Microsoft Intune
21 107 (7.54%) Root Cause Analysis
22 101 (7.11%) User Experience
23 100 (7.04%) Stakeholder Engagement
24 94 (6.62%) DNS
25 91 (6.41%) Collaborative Working
26 89 (6.27%) Microsoft Exchange
27 87 (6.13%) DHCP
28 86 (6.06%) SaaS
29 81 (5.70%) Logistics

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 131 (9.23%) SharePoint
2 89 (6.27%) Microsoft Exchange
3 20 (1.41%) IIS
4 14 (0.99%) Confluence
5 8 (0.56%) Skype for Business
6 4 (0.28%) Office Communications Server
7 3 (0.21%) SAS
8 2 (0.14%) Tomcat
9 1 (0.070%) Blackberry Enterprise Server
9 1 (0.070%) Exchange Server 2013
Applications
1 124 (8.73%) Microsoft Office
2 59 (4.15%) Microsoft Excel
3 19 (1.34%) Microsoft PowerPoint
4 2 (0.14%) Photoshop
4 2 (0.14%) Siemens NX
5 1 (0.070%) Revit
5 1 (0.070%) Windchill
Business Applications
1 17 (1.20%) iTrent
2 15 (1.06%) Dynamics CRM
3 14 (0.99%) NetSuite
3 14 (0.99%) Oracle Retail
4 11 (0.77%) Visualfiles
5 8 (0.56%) Dynamics NAV
5 8 (0.56%) Oracle EBS
5 8 (0.56%) Oracle Financials
6 7 (0.49%) Dynamics AX
6 7 (0.49%) Fidessa
7 6 (0.42%) Infor M3
7 6 (0.42%) NEC Housing
8 5 (0.35%) SAP Business One
8 5 (0.35%) Unit4 Business World
9 4 (0.28%) Oracle Applications
9 4 (0.28%) Oracle Assets
9 4 (0.28%) Oracle EBS R12
9 4 (0.28%) Oracle Procure-to-Pay
9 4 (0.28%) Oracle Receivables
9 4 (0.28%) Shopify
Cloud Services
1 413 (29.08%) Microsoft 365
2 210 (14.79%) Azure
3 139 (9.79%) Entra ID
4 86 (6.06%) SaaS
5 63 (4.44%) Dynamics 365
5 63 (4.44%) Power Platform
6 59 (4.15%) OneDrive
7 19 (1.34%) PowerApps
8 17 (1.20%) Power Automate
9 14 (0.99%) BigCommerce
9 14 (0.99%) Google Workspace
10 13 (0.92%) Microsoft Copilot
11 12 (0.85%) Azure DevOps
12 10 (0.70%) AWS
13 9 (0.63%) Mimecast
14 6 (0.42%) GitHub
14 6 (0.42%) Slack
15 5 (0.35%) GCP
16 4 (0.28%) ChatGPT
16 4 (0.28%) OCI
Communications & Networking
1 94 (6.62%) DNS
2 87 (6.13%) DHCP
3 67 (4.72%) TCP/IP
4 51 (3.59%) Firewall
5 47 (3.31%) VPN
6 44 (3.10%) WAN
6 44 (3.10%) Wi-Fi
7 34 (2.39%) LAN
8 23 (1.62%) Unified Communications
9 19 (1.34%) VLAN
10 17 (1.20%) VoIP
11 14 (0.99%) Wireless
12 11 (0.77%) Broadband
12 11 (0.77%) SD-WAN
12 11 (0.77%) WebEx
13 10 (0.70%) 4G
13 10 (0.70%) FIX Connectivity
14 8 (0.56%) Skype
15 6 (0.42%) MPLS
15 6 (0.42%) Structured Cabling
Database & Business Intelligence
1 61 (4.30%) SQL Server
2 42 (2.96%) Power BI
3 19 (1.34%) Crystal Reports
4 6 (0.42%) Relational Database
4 6 (0.42%) SQL Server Reporting Services
5 4 (0.28%) Data Warehouse
5 4 (0.28%) MySQL
5 4 (0.28%) Oracle Database
5 4 (0.28%) Oracle Reports
5 4 (0.28%) Qlik Sense
5 4 (0.28%) Tableau
6 3 (0.21%) SQL Server Integration Services
7 2 (0.14%) Power Query
8 1 (0.070%) BusinessObjects
8 1 (0.070%) PostgreSQL
8 1 (0.070%) SQL Server Analysis Services
Development Applications
1 52 (3.66%) JIRA
2 4 (0.28%) Eclipse
2 4 (0.28%) Oracle Forms
2 4 (0.28%) Toad
3 3 (0.21%) Git
4 2 (0.14%) Hudson
General
1 560 (39.44%) Social Skills
2 241 (16.97%) Analytical Skills
3 200 (14.08%) Finance
4 94 (6.62%) Organisational Skills
5 91 (6.41%) Law
6 69 (4.86%) Manufacturing
7 66 (4.65%) Retail
8 62 (4.37%) Legal
9 61 (4.30%) Presentation Skills
10 33 (2.32%) Banking
11 32 (2.25%) Documentation Skills
12 19 (1.34%) Public Sector
13 17 (1.20%) Advertising
14 15 (1.06%) Automotive
15 12 (0.85%) Inclusion and Diversity
16 11 (0.77%) Front Office
17 9 (0.63%) Investment Banking
18 8 (0.56%) Telecoms
19 7 (0.49%) Legal Technology
19 7 (0.49%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 30 (2.11%) XML
2 22 (1.55%) .NET
3 21 (1.48%) FIX Protocol
4 20 (1.41%) HTML
5 19 (1.34%) Web Services
6 17 (1.20%) CSS
7 14 (0.99%) REST
8 12 (0.85%) .NET Framework
8 12 (0.85%) SOAP
9 8 (0.56%) JSON
10 6 (0.42%) EDI
11 4 (0.28%) Oracle Fusion
11 4 (0.28%) WSDL
11 4 (0.28%) XSD
11 4 (0.28%) XSLT
12 3 (0.21%) ASP.NET Web Forms
12 3 (0.21%) WinForms
13 2 (0.14%) Elastic Stack
13 2 (0.14%) Kafka
13 2 (0.14%) Middleware
Miscellaneous
1 83 (5.85%) Onboarding
2 69 (4.86%) Driving Licence
3 49 (3.45%) Management Information System
4 35 (2.46%) Self-Motivation
5 27 (1.90%) Video Conferencing
6 19 (1.34%) Analytical Mindset
6 19 (1.34%) Enterprise Software
7 17 (1.20%) FMCG
8 15 (1.06%) Client/Server
9 14 (0.99%) Mobile App
10 13 (0.92%) iPhone
11 11 (0.77%) CMDB
12 10 (0.70%) iPad
13 9 (0.63%) Fixed Income
14 8 (0.56%) Data Structures
15 7 (0.49%) Equities
16 6 (0.42%) Data Centre
16 6 (0.42%) Hedge funds
16 6 (0.42%) NHS
16 6 (0.42%) Operational Technology
Operating Systems
1 421 (29.65%) Windows
2 130 (9.15%) Windows Server
3 79 (5.56%) Windows 10
4 49 (3.45%) Linux
5 24 (1.69%) macOS
6 23 (1.62%) Android
6 23 (1.62%) Apple iOS
7 16 (1.13%) Unix
7 16 (1.13%) Windows Server 2019
8 6 (0.42%) CentOS
8 6 (0.42%) Rocky
8 6 (0.42%) Ubuntu
9 5 (0.35%) Solaris
10 4 (0.28%) Windows Server 2016
11 1 (0.070%) Windows 7
Processes & Methodologies
1 476 (33.52%) Problem-Solving
2 311 (21.90%) ITIL
3 291 (20.49%) Customer Service
4 266 (18.73%) Continuous Improvement
5 219 (15.42%) ITSM
6 196 (13.80%) Service Management
7 139 (9.79%) ERP
8 127 (8.94%) Project Delivery
9 122 (8.59%) Change Management
10 107 (7.54%) Root Cause Analysis
11 101 (7.11%) User Experience
12 100 (7.04%) Stakeholder Engagement
13 91 (6.41%) Collaborative Working
14 81 (5.70%) Logistics
14 81 (5.70%) Problem Management
15 79 (5.56%) Release Management
16 75 (5.28%) Service Delivery
17 72 (5.07%) Decision-Making
18 71 (5.00%) Process Improvement
19 69 (4.86%) Risk Management
Programming Languages
1 247 (17.39%) SQL
2 70 (4.93%) PowerShell
3 32 (2.25%) C#
4 27 (1.90%) JavaScript
5 18 (1.27%) Python
6 12 (0.85%) Java
7 11 (0.77%) Bash
8 9 (0.63%) C++
8 9 (0.63%) Ruby
9 7 (0.49%) PL/SQL
10 5 (0.35%) Perl
10 5 (0.35%) T-SQL
11 4 (0.28%) PHP
11 4 (0.28%) VB
11 4 (0.28%) XPath
12 2 (0.14%) Google Apps Script
12 2 (0.14%) Tcl
12 2 (0.14%) VBA
13 1 (0.070%) R
13 1 (0.070%) VB.NET
Qualifications
1 159 (11.20%) Degree
2 62 (4.37%) A+ Certification
3 39 (2.75%) Microsoft Certification
3 39 (2.75%) Security Cleared
4 22 (1.55%) Computer Science Degree
5 15 (1.06%) BPSS Clearance
5 15 (1.06%) SC Cleared
6 14 (0.99%) Network+ Certification
7 11 (0.77%) DBS Check
8 10 (0.70%) ITIL Certification
9 9 (0.63%) ITIL Foundation Certificate
10 8 (0.56%) Microsoft Certified Professional
11 7 (0.49%) AAT
11 7 (0.49%) CCNA
11 7 (0.49%) Cisco Certification
12 4 (0.28%) MCSA
12 4 (0.28%) MCSE
13 3 (0.21%) Azure Certification
13 3 (0.21%) MBCS
14 1 (0.070%) HNC
Quality Assurance & Compliance
1 50 (3.52%) SLA
2 20 (1.41%) ISO/IEC 27001
3 14 (0.99%) Data Quality
4 12 (0.85%) GDPR
5 9 (0.63%) Cyber Essentials
6 8 (0.56%) QA
7 4 (0.28%) Accessibility
8 2 (0.14%) PCI DSS
9 1 (0.070%) Cyber Essentials PLUS
System Software
1 286 (20.14%) Active Directory
2 34 (2.39%) Hyper-V
2 34 (2.39%) VMware Infrastructure
3 13 (0.92%) Firmware
4 10 (0.70%) Virtual Desktop
5 3 (0.21%) Microsoft Virtual Server
5 3 (0.21%) Virtual Servers
6 2 (0.14%) Virtual Machines
6 2 (0.14%) vSphere
6 2 (0.14%) XenApp
7 1 (0.070%) BitLocker
Systems Management
1 112 (7.89%) Microsoft Intune
2 13 (0.92%) Systems Management Server (SMS)
3 7 (0.49%) Jamf Pro
4 6 (0.42%) SCCM
5 5 (0.35%) Kibana
6 2 (0.14%) FortiGate
6 2 (0.14%) Grafana
7 1 (0.070%) Autotask
7 1 (0.070%) Cisco CUCM
7 1 (0.070%) Failover Clustering
7 1 (0.070%) Microsoft Clustering
Vendors
1 491 (34.58%) Microsoft
2 76 (5.35%) ServiceNow
3 54 (3.80%) Oracle
4 42 (2.96%) VMware
5 39 (2.75%) SAP
6 35 (2.46%) Cisco
7 19 (1.34%) Apple
8 18 (1.27%) iManage
9 17 (1.20%) IFS
10 15 (1.06%) Salesforce
11 14 (0.99%) Google
11 14 (0.99%) Sage
12 13 (0.92%) Citrix
12 13 (0.92%) Meraki
13 12 (0.85%) Epicor
13 12 (0.85%) IBM
14 10 (0.70%) IBM Sterling
14 10 (0.70%) Polycom
14 10 (0.70%) Starlink
15 9 (0.63%) FIS