Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,000 per year, according to job vacancies posted during the 6 months leading to 23 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
23 Sep 2026
Same period 2025 Same period 2024
Rank 166 132 202
Rank change year-on-year -34 +70 -32
Permanent jobs requiring a Support Analyst 1,412 1,179 1,050
As % of all permanent jobs in the UK 1.21% 2.41% 1.39%
As % of the Job Titles category 1.30% 2.69% 1.46%
Number of salaries quoted 1,147 997 637
10th Percentile £26,375 £25,825 £25,000
25th Percentile £29,064 £28,000 £29,000
Median annual salary (50th Percentile) £34,000 £33,500 £35,000
Median % change year-on-year +1.49% -4.29% -1.41%
75th Percentile £42,500 £42,500 £45,000
90th Percentile £51,102 £55,000 £67,500
UK excluding London median annual salary £32,000 £31,500 £32,500
% change year-on-year +1.59% -3.08% -

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 108,680 43,895 71,874
% of permanent jobs with a recognized job title 93.13% 89.63% 95.29%
Number of salaries quoted 74,405 25,767 42,756
10th Percentile £30,000 £28,250 £30,000
25th Percentile £40,750 £36,250 £40,000
Median annual salary (50th Percentile) £59,250 £55,000 £55,000
Median % change year-on-year +7.73% - -8.33%
75th Percentile £77,500 £75,000 £75,000
90th Percentile £100,000 £95,000 £92,500
UK excluding London median annual salary £55,000 £47,500 £50,000
% change year-on-year +15.79% -5.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 23 September 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 23 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -24 1,282 £34,000 +1.49% 217
UK excluding London -1 1,163 £32,000 +1.59% 154
South East +20 320 £32,500 -0.76% 41
Work from Home -8 317 £37,500 +15.38% 81
North of England +25 284 £32,250 +4.03% 46
London -63 234 £44,615 -0.86% 83
Midlands -60 163 £35,000 +16.67% 24
North West +57 156 £32,500 +14.04% 30
East of England -7 142 £30,000 +1.69% 16
South West -51 139 £32,500 - 7
Yorkshire -16 117 £32,500 +14.04% 16
East Midlands -30 100 £35,000 +18.64% 17
West Midlands -59 63 £36,000 +9.09% 7
Scotland +20 49 £30,000 -28.14% 8
Northern Ireland -47 44 £40,000 -20.00% 8
Wales -72 22 £35,000 +16.67% 6
North East -78 11 £30,000 -9.77%

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 23 September 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 502 (35.55%) Microsoft
2 456 (32.29%) Problem-Solving
3 431 (30.52%) Windows
4 425 (30.10%) Microsoft 365
5 300 (21.25%) Active Directory
6 279 (19.76%) ITIL
7 267 (18.91%) Customer Service
8 252 (17.85%) SQL
9 244 (17.28%) Continuous Improvement
10 210 (14.87%) Azure
11 190 (13.46%) ITSM
12 167 (11.83%) Service Management
13 149 (10.55%) ERP
14 140 (9.92%) Entra ID
15 133 (9.42%) SharePoint
16 131 (9.28%) Degree
16 131 (9.28%) Windows Server
17 121 (8.57%) Microsoft Office
18 104 (7.37%) Project Delivery
19 103 (7.29%) Change Management
20 101 (7.15%) Microsoft Intune
21 88 (6.23%) Microsoft Exchange
22 87 (6.16%) DNS
22 87 (6.16%) Root Cause Analysis
23 84 (5.95%) SaaS
24 82 (5.81%) Service Delivery
25 79 (5.59%) Collaborative Working
25 79 (5.59%) DHCP
25 79 (5.59%) Stakeholder Engagement
26 76 (5.38%) Windows 10

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 133 (9.42%) SharePoint
2 88 (6.23%) Microsoft Exchange
3 27 (1.91%) IIS
4 14 (0.99%) Confluence
5 11 (0.78%) Skype for Business
6 3 (0.21%) SAS
7 2 (0.14%) Tomcat
8 1 (0.071%) Blackberry Enterprise Server
8 1 (0.071%) Exchange Server 2013
8 1 (0.071%) Office Communications Server
Applications
1 121 (8.57%) Microsoft Office
2 65 (4.60%) Microsoft Excel
3 22 (1.56%) Microsoft PowerPoint
4 3 (0.21%) Photoshop
5 2 (0.14%) Siemens NX
6 1 (0.071%) Revit
6 1 (0.071%) Windchill
Business Applications
1 17 (1.20%) iTrent
2 15 (1.06%) Dynamics CRM
2 15 (1.06%) NetSuite
3 14 (0.99%) Oracle Retail
4 13 (0.92%) Visualfiles
5 10 (0.71%) Dynamics NAV
6 8 (0.57%) Oracle EBS
6 8 (0.57%) Oracle Financials
7 7 (0.50%) Dynamics AX
7 7 (0.50%) Fidessa
7 7 (0.50%) Infor M3
8 6 (0.42%) NEC Housing
9 5 (0.35%) Elite 3E
9 5 (0.35%) SAP Business One
9 5 (0.35%) Unit4 Business World
10 4 (0.28%) JDE OneWorld
10 4 (0.28%) JDE World
10 4 (0.28%) Oracle Applications
10 4 (0.28%) Oracle EBS R12
10 4 (0.28%) Payment Gateway
Cloud Services
1 425 (30.10%) Microsoft 365
2 210 (14.87%) Azure
3 140 (9.92%) Entra ID
4 84 (5.95%) SaaS
5 67 (4.75%) Power Platform
6 62 (4.39%) Dynamics 365
7 60 (4.25%) OneDrive
8 21 (1.49%) PowerApps
9 18 (1.27%) Power Automate
10 17 (1.20%) Google Workspace
11 15 (1.06%) Microsoft Copilot
12 13 (0.92%) AWS
13 11 (0.78%) Azure DevOps
14 9 (0.64%) Mimecast
15 6 (0.42%) GitHub
15 6 (0.42%) Slack
16 5 (0.35%) GCP
16 5 (0.35%) IaaS
16 5 (0.35%) PaaS
17 4 (0.28%) OCI
Communications & Networking
1 87 (6.16%) DNS
2 79 (5.59%) DHCP
3 64 (4.53%) TCP/IP
4 54 (3.82%) WAN
5 53 (3.75%) Firewall
6 52 (3.68%) VPN
7 46 (3.26%) Wi-Fi
8 40 (2.83%) LAN
9 25 (1.77%) Unified Communications
10 22 (1.56%) VLAN
11 21 (1.49%) VoIP
12 13 (0.92%) SD-WAN
12 13 (0.92%) WebEx
13 12 (0.85%) Wireless
14 11 (0.78%) Broadband
14 11 (0.78%) Skype
15 10 (0.71%) 4G
15 10 (0.71%) FIX Connectivity
16 7 (0.50%) Network Security
17 6 (0.42%) Structured Cabling
Database & Business Intelligence
1 66 (4.67%) SQL Server
2 45 (3.19%) Power BI
3 24 (1.70%) Crystal Reports
4 7 (0.50%) Relational Database
5 6 (0.42%) SQL Server Integration Services
5 6 (0.42%) SQL Server Reporting Services
6 5 (0.35%) MySQL
7 4 (0.28%) BusinessObjects
7 4 (0.28%) Oracle Database
7 4 (0.28%) Oracle Reports
7 4 (0.28%) Power Query
8 3 (0.21%) Data Warehouse
8 3 (0.21%) Qlik Sense
8 3 (0.21%) Tableau
9 1 (0.071%) PostgreSQL
9 1 (0.071%) SQL Server Analysis Services
Development Applications
1 55 (3.90%) JIRA
2 4 (0.28%) Eclipse
2 4 (0.28%) Git
2 4 (0.28%) Oracle Forms
2 4 (0.28%) Toad
General
1 521 (36.90%) Social Skills
2 210 (14.87%) Analytical Skills
3 201 (14.24%) Finance
4 89 (6.30%) Law
5 86 (6.09%) Organisational Skills
6 78 (5.52%) Manufacturing
7 69 (4.89%) Legal
8 66 (4.67%) Retail
9 38 (2.69%) Documentation Skills
10 36 (2.55%) Presentation Skills
11 35 (2.48%) Banking
12 20 (1.42%) Public Sector
13 19 (1.35%) Advertising
14 13 (0.92%) Automotive
15 11 (0.78%) Front Office
15 11 (0.78%) Inclusion and Diversity
15 11 (0.78%) Local Government
16 9 (0.64%) Investment Banking
16 9 (0.64%) Legal Technology
17 7 (0.50%) International Banking
Libraries, Frameworks & Software Standards
1 30 (2.12%) XML
2 22 (1.56%) HTML
3 21 (1.49%) .NET
3 21 (1.49%) FIX Protocol
4 19 (1.35%) CSS
4 19 (1.35%) Web Services
5 15 (1.06%) REST
6 12 (0.85%) .NET Framework
6 12 (0.85%) SOAP
7 9 (0.64%) JSON
8 6 (0.42%) EDI
9 4 (0.28%) Oracle Fusion
9 4 (0.28%) WSDL
9 4 (0.28%) XSD
9 4 (0.28%) XSLT
10 3 (0.21%) Elastic Stack
10 3 (0.21%) Kafka
10 3 (0.21%) Middleware
11 2 (0.14%) 802.1X
12 1 (0.071%) Terraform
Miscellaneous
1 78 (5.52%) Onboarding
2 64 (4.53%) Driving Licence
3 49 (3.47%) Management Information System
4 33 (2.34%) Self-Motivation
5 30 (2.12%) Video Conferencing
6 20 (1.42%) Analytical Mindset
7 19 (1.35%) Client/Server
8 14 (0.99%) Enterprise Software
9 12 (0.85%) FMCG
9 12 (0.85%) iPhone
10 10 (0.71%) CMDB
10 10 (0.71%) iPad
11 9 (0.64%) Fixed Income
11 9 (0.64%) Hybrid Cloud
12 8 (0.57%) Data Structures
13 7 (0.50%) Equities
14 6 (0.42%) Data Centre
14 6 (0.42%) Hedge funds
14 6 (0.42%) Linux Command Line
14 6 (0.42%) NHS
Operating Systems
1 431 (30.52%) Windows
2 131 (9.28%) Windows Server
3 76 (5.38%) Windows 10
4 51 (3.61%) Linux
5 27 (1.91%) Mac OS
6 23 (1.63%) Android
7 21 (1.49%) Apple iOS
8 16 (1.13%) Unix
8 16 (1.13%) Windows Server 2019
9 6 (0.42%) CentOS
9 6 (0.42%) Rocky
9 6 (0.42%) Ubuntu
10 5 (0.35%) Solaris
11 4 (0.28%) Windows Server 2016
Processes & Methodologies
1 456 (32.29%) Problem-Solving
2 279 (19.76%) ITIL
3 267 (18.91%) Customer Service
4 244 (17.28%) Continuous Improvement
5 190 (13.46%) ITSM
6 167 (11.83%) Service Management
7 149 (10.55%) ERP
8 104 (7.37%) Project Delivery
9 103 (7.29%) Change Management
10 87 (6.16%) Root Cause Analysis
11 82 (5.81%) Service Delivery
12 79 (5.59%) Collaborative Working
12 79 (5.59%) Stakeholder Engagement
13 75 (5.31%) User Experience
14 72 (5.10%) Process Improvement
15 71 (5.03%) Incident Management
16 62 (4.39%) Business Intelligence
16 62 (4.39%) Problem Management
17 61 (4.32%) Cybersecurity
18 58 (4.11%) Logistics
Programming Languages
1 252 (17.85%) SQL
2 71 (5.03%) PowerShell
3 31 (2.20%) C#
3 31 (2.20%) JavaScript
4 19 (1.35%) Python
5 11 (0.78%) Bash
5 11 (0.78%) Java
6 9 (0.64%) C++
6 9 (0.64%) Ruby
7 8 (0.57%) PL/SQL
8 6 (0.42%) T-SQL
9 5 (0.35%) Perl
10 4 (0.28%) PHP
10 4 (0.28%) VB
10 4 (0.28%) XPath
11 3 (0.21%) VBA
12 2 (0.14%) Google Apps Script
12 2 (0.14%) Tcl
13 1 (0.071%) R
13 1 (0.071%) VB.NET
Qualifications
1 131 (9.28%) Degree
2 59 (4.18%) A+ Certification
3 39 (2.76%) Microsoft Certification
4 38 (2.69%) Security Cleared
5 21 (1.49%) Computer Science Degree
6 18 (1.27%) SC Cleared
7 14 (0.99%) Network+ Certification
8 11 (0.78%) BPSS Clearance
9 10 (0.71%) ITIL Certification
10 9 (0.64%) ITIL Foundation Certificate
11 8 (0.57%) DBS Check
11 8 (0.57%) Microsoft Certified Professional
12 7 (0.50%) CCNA
12 7 (0.50%) Cisco Certification
13 6 (0.42%) MBCS
14 5 (0.35%) AAT
15 4 (0.28%) MCSA
15 4 (0.28%) MCSE
16 3 (0.21%) Azure Certification
Quality Assurance & Compliance
1 50 (3.54%) SLA
2 24 (1.70%) ISO/IEC 27001
3 14 (0.99%) Data Quality
4 13 (0.92%) Cyber Essentials
5 9 (0.64%) GDPR
6 8 (0.57%) QA
7 4 (0.28%) Accessibility
8 2 (0.14%) PCI DSS
9 1 (0.071%) Cyber Essentials PLUS
9 1 (0.071%) DICOM
9 1 (0.071%) PMO
System Software
1 300 (21.25%) Active Directory
2 37 (2.62%) Hyper-V
3 32 (2.27%) VMware Infrastructure
4 10 (0.71%) Firmware
5 9 (0.64%) Virtual Desktop
6 3 (0.21%) Microsoft Virtual Server
6 3 (0.21%) Virtual Machines
6 3 (0.21%) Virtual Servers
7 2 (0.14%) vSphere
7 2 (0.14%) XenApp
8 1 (0.071%) BitLocker
Systems Management
1 101 (7.15%) Microsoft Intune
2 12 (0.85%) SCCM
3 10 (0.71%) Systems Management Server (SMS)
4 7 (0.50%) Jamf Pro
5 6 (0.42%) Kibana
6 2 (0.14%) FortiGate
6 2 (0.14%) Grafana
7 1 (0.071%) Autotask
7 1 (0.071%) Cisco CUCM
7 1 (0.071%) Failover Clustering
7 1 (0.071%) Microsoft Clustering
7 1 (0.071%) Single Sign-On
Vendors
1 502 (35.55%) Microsoft
2 74 (5.24%) ServiceNow
3 55 (3.90%) Oracle
4 43 (3.05%) VMware
5 38 (2.69%) SAP
6 30 (2.12%) Cisco
7 19 (1.35%) Citrix
7 19 (1.35%) iManage
8 18 (1.27%) IFS
9 17 (1.20%) Apple
9 17 (1.20%) Google
10 15 (1.06%) Sage
10 15 (1.06%) Salesforce
11 13 (0.92%) Epicor
12 12 (0.85%) IBM
12 12 (0.85%) Meraki
13 11 (0.78%) Polycom
14 10 (0.71%) IBM Sterling
14 10 (0.71%) Starlink
15 9 (0.64%) FIS