Period
to 22 November 2017

The median annual salary for a Support Analyst was £30,000 in advertised job vacancies during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 122 95 88
Rank change year-on-year -27 -7 -6
Permanent jobs requiring a Support Analyst 4821 5680 6788
As % of all permanent IT jobs advertised in the UK 2.67% 2.99% 3.15%
As % of the Job Titles category 2.79% 3.09% 3.26%
Number of salaries quoted 4139 5016 5986
UK median annual salary £30,000 £31,500 £32,500
Median salary % change year-on-year -4.76% -3.08% +4.84%
10th Percentile £21,000 £21,000 £20,750
90th Percentile £50,000 £49,750 £61,875
UK excluding London median annual salary £27,500 £28,500 £28,000
% change year-on-year -3.51% +1.79% +1.82%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 173015 183533 208123
% of permanent IT jobs with a recognized job title 95.80% 96.49% 96.46%
Number of salaries quoted 138825 153627 172837
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,000
% change year-on-year - +3.66% +2.50%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Support Analyst over the 6 months to 22 November 2017.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -26 4540 £30,500 -3.17% 271
UK excluding London -22 2852 £27,500 -3.51% 172
London -25 1868 £37,500 +7.14% 110
South East -11 953 £28,000 -3.45% 51
North of England -58 587 £26,500 -5.36% 38
Midlands -3 476 £26,000 -10.34% 33
East of England -30 358 £32,500 +8.33% 15
South West -1 299 £26,750 -2.73% 23
Yorkshire -34 297 £26,000 -3.70% 9
West Midlands -25 261 £26,000 -7.14% 22
North West -35 260 £27,500 -6.78% 29
East Midlands +25 215 £26,500 -11.67% 11
Scotland -17 109 £33,500 +11.67% 8
Wales -12 67 £25,000 -5.66% 2
North East -18 30 £36,000 +10.77%
Channel Islands +5 5 £32,500 -10.96%
Northern Ireland -33 1 £20,000 -42.86% 2

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 November 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Support Analyst in the job title.

1 2289 (47.48%) Windows
2 1895 (39.31%) Microsoft
3 1641 (34.04%) SQL
4 1379 (28.60%) Active Directory
5 1182 (24.52%) Finance
6 1121 (23.25%) ITIL
7 947 (19.64%) Microsoft Office
8 889 (18.44%) Windows Server
9 710 (14.73%) SQL Server
10 689 (14.29%) Windows 7
11 671 (13.92%) VMware
12 593 (12.30%) Linux
13 588 (12.20%) Office 365
14 551 (11.43%) Oracle
15 539 (11.18%) Unix
16 535 (11.10%) MS Exchange
17 473 (9.81%) Citrix
18 472 (9.79%) Degree
19 447 (9.27%) Analytical Skills
20 438 (9.09%) Banking
21 435 (9.02%) VMware Infrastructure
22 431 (8.94%) Windows Server 2008
23 425 (8.82%) SLA
24 412 (8.55%) Windows Server 2012
25 407 (8.44%) Windows 10
26 341 (7.07%) CRM
27 335 (6.95%) Firewall
28 333 (6.91%) SharePoint
29 332 (6.89%) Cisco
30 326 (6.76%) TCP/IP

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 535 (11.10%) MS Exchange
2 333 (6.91%) SharePoint
3 264 (5.48%) IIS
4 213 (4.42%) Exchange Server 2010
5 128 (2.66%) Tomcat
6 117 (2.43%) Exchange Server 2013
7 110 (2.28%) Apache
8 91 (1.89%) Skype for Business
9 76 (1.58%) JBoss
10 64 (1.33%) Blackberry Enterprise Server
11 48 (1.00%) Exchange Server 2007
12 34 (0.71%) WebSphere
13 30 (0.62%) BizTalk Server
14 27 (0.56%) IBM Notes
15 25 (0.52%) CMS
15 25 (0.52%) SharePoint 2013
15 25 (0.52%) WebLogic
16 20 (0.41%) Confluence
16 20 (0.41%) Exchange Server 2003
17 19 (0.39%) SharePoint Server
Applications
1 947 (19.64%) Microsoft Office
2 250 (5.19%) Microsoft Excel
3 86 (1.78%) Microsoft PowerPoint
4 49 (1.02%) MS Visio
5 10 (0.21%) InfoPath
6 9 (0.19%) Adobe Creative Suite
7 5 (0.10%) Acrobat
7 5 (0.10%) Microsoft Project
8 4 (0.083%) Adobe Captivate
8 4 (0.083%) AutoCAD
9 3 (0.062%) HipChat
9 3 (0.062%) Spreadsheet
10 2 (0.041%) Adobe Illustrator
10 2 (0.041%) Camtasia
10 2 (0.041%) InDesign
10 2 (0.041%) Maya
10 2 (0.041%) Photoshop
10 2 (0.041%) Revit
10 2 (0.041%) Vectorworks
11 1 (0.021%) CATIA
Business Applications
1 149 (3.09%) Dynamics CRM
2 108 (2.24%) Oracle EBS
3 74 (1.53%) Dynamics AX
4 66 (1.37%) Dynamics NAV
4 66 (1.37%) ION MarketView
5 56 (1.16%) Oracle EBS R12
6 43 (0.89%) Oracle 11i
7 31 (0.64%) Oracle Financials
8 30 (0.62%) Oracle Payroll
9 29 (0.60%) Oracle HRMS
9 29 (0.60%) SAP FI
9 29 (0.60%) SAP MM
10 27 (0.56%) SAP CO
11 26 (0.54%) SAP FI/CO
12 25 (0.52%) SAP SD
13 22 (0.46%) NetSuite
14 17 (0.35%) SAP EWM
15 16 (0.33%) Oracle Cash Management
16 14 (0.29%) Eikon
16 14 (0.29%) Eloqua
Cloud Services
1 588 (12.20%) Office 365
2 236 (4.90%) Microsoft Azure
3 123 (2.55%) Amazon AWS
4 72 (1.49%) SaaS
5 31 (0.64%) Cloud Computing
6 30 (0.62%) Mimecast
7 25 (0.52%) IaaS
8 21 (0.44%) PaaS
9 19 (0.39%) OneDrive
10 14 (0.29%) G Suite
11 11 (0.23%) Adobe Analytics
12 7 (0.15%) Dynamics 365
12 7 (0.15%) iPaaS
13 6 (0.12%) AWS CloudFormation
13 6 (0.12%) Azure Active Directory
13 6 (0.12%) Virtual Private Cloud
14 5 (0.10%) Adobe Creative Cloud
14 5 (0.10%) Veeva
15 4 (0.083%) Salesforce Sales Cloud
15 4 (0.083%) Yammer
Communications & Networking
1 335 (6.95%) Firewall
2 326 (6.76%) TCP/IP
3 301 (6.24%) DNS
4 260 (5.39%) LAN
5 257 (5.33%) DHCP
6 231 (4.79%) WAN
7 145 (3.01%) VoIP
8 140 (2.90%) VPN
9 106 (2.20%) SAN
10 97 (2.01%) Internet
11 79 (1.64%) VLAN
12 72 (1.49%) Skype
13 67 (1.39%) Wireless
14 65 (1.35%) Remote Desktop
15 63 (1.31%) Wi-Fi
16 51 (1.06%) SSL
17 40 (0.83%) FTP
18 33 (0.68%) Network Security
19 27 (0.56%) Cisco ASA
19 27 (0.56%) WLAN
Database & Business Intelligence
1 710 (14.73%) SQL Server
2 139 (2.88%) SQL Server Reporting Services
3 107 (2.22%) SQL Server 2008
4 95 (1.97%) Oracle Database
5 92 (1.91%) MySQL
6 76 (1.58%) SQL Server Integration Services
7 70 (1.45%) Crystal Reports
8 50 (1.04%) Relational Database
9 45 (0.93%) SQL Server 2005
9 45 (0.93%) SQL Server 2012
10 41 (0.85%) SQLPlus
11 39 (0.81%) Data Warehouse
12 30 (0.62%) SQL Server Analysis Services
13 21 (0.44%) BusinessObjects
13 21 (0.44%) MS Access
13 21 (0.44%) Oracle Database 10g
14 20 (0.41%) Oracle Reports
15 16 (0.33%) QlikView
16 15 (0.31%) SQL Server 2014
16 15 (0.31%) SQL Server 2016
Development Applications
1 66 (1.37%) JIRA
2 25 (0.52%) Oracle Forms
3 24 (0.50%) Talend Open Studio
4 20 (0.41%) Team Foundation Server
5 14 (0.29%) Visual Studio
6 13 (0.27%) SQL Server Management Studio (SSMS)
7 11 (0.23%) JConsole
7 11 (0.23%) VisualVM
8 10 (0.21%) Jenkins
9 9 (0.19%) Eclipse
10 8 (0.17%) Subversion
11 7 (0.15%) Octopus Deploy
11 7 (0.15%) TeamCity
12 6 (0.12%) SoapUI
12 6 (0.12%) Toad
13 5 (0.10%) Atlassian Bamboo
13 5 (0.10%) Hudson
13 5 (0.10%) MSBuild
13 5 (0.10%) PROIV
14 3 (0.062%) Git (software)
General
1 1182 (24.52%) Finance
2 438 (9.09%) Banking
3 238 (4.94%) Front Office
4 210 (4.36%) Investment Banking
5 208 (4.31%) Retail
6 178 (3.69%) Law
7 162 (3.36%) Legal
8 156 (3.24%) Retail Banking
9 151 (3.13%) Manufacturing
10 113 (2.34%) Telecoms
11 93 (1.93%) Back Office
12 81 (1.68%) Marketing
13 49 (1.02%) Advertising
14 47 (0.97%) Games
15 43 (0.89%) Financial Institution
16 40 (0.83%) French Language
16 40 (0.83%) German Language
17 35 (0.73%) Private Banking
18 28 (0.58%) Corporate Banking
19 25 (0.52%) Electronics
Libraries, Frameworks & Software Standards
1 282 (5.85%) .NET
2 154 (3.19%) HTML
3 114 (2.36%) XML
4 112 (2.32%) CSS
4 112 (2.32%) Web Services
5 90 (1.87%) J2EE
6 85 (1.76%) FIX Protocol
7 59 (1.22%) ASP.NET
8 43 (0.89%) EDI
9 36 (0.75%) jQuery
10 32 (0.66%) JSON
10 32 (0.66%) XSLT
11 31 (0.64%) Software Packaging
12 29 (0.60%) Middleware
13 27 (0.56%) Spring
14 26 (0.54%) .NET Framework
14 26 (0.54%) Hibernate
15 24 (0.50%) SOAP
16 22 (0.46%) ASP.NET MVC
16 22 (0.46%) XHTML
Miscellaneous
1 447 (9.27%) Analytical Skills
2 202 (4.19%) Computer Science
3 132 (2.74%) Foreign Exchange (FX)
4 118 (2.45%) Blackberry
5 117 (2.43%) Management Information System
6 114 (2.36%) Driving Licence
7 84 (1.74%) Data Centre
8 74 (1.53%) Equities
9 71 (1.47%) iPad
10 68 (1.41%) iPhone
11 62 (1.29%) Enterprise Software
12 58 (1.20%) Smartphone
13 57 (1.18%) Client/Server
13 57 (1.18%) Fixed Income
14 55 (1.14%) Video Conferencing
15 50 (1.04%) Fintech
16 46 (0.95%) SWIFT
17 42 (0.87%) Enterprise Storage
17 42 (0.87%) Hedge funds
18 39 (0.81%) Derivative
Operating Systems
1 2289 (47.48%) Windows
2 889 (18.44%) Windows Server
3 689 (14.29%) Windows 7
4 593 (12.30%) Linux
5 539 (11.18%) Unix
6 431 (8.94%) Windows Server 2008
7 412 (8.55%) Windows Server 2012
8 407 (8.44%) Windows 10
9 280 (5.81%) Windows 8
10 139 (2.88%) Windows Server 2003
11 104 (2.16%) Android
12 90 (1.87%) Mac OS X
13 85 (1.76%) Apple iOS
14 74 (1.53%) Windows XP
15 71 (1.47%) Red Hat Enterprise Linux
16 39 (0.81%) Solaris
17 36 (0.75%) Mac OS
18 35 (0.73%) AIX
19 21 (0.44%) CentOS
20 18 (0.37%) Windows Phone
Processes & Methodologies
1 1121 (23.25%) ITIL
2 341 (7.07%) CRM
3 285 (5.91%) Asset Management
4 258 (5.35%) Process Improvement
5 245 (5.08%) Problem Management
6 225 (4.67%) ERP
6 225 (4.67%) Incident Management
7 200 (4.15%) Change Management
8 183 (3.80%) Service Delivery
9 168 (3.48%) Wealth Management
10 160 (3.32%) Service Management
11 148 (3.07%) Business Intelligence
12 145 (3.01%) Agile Software Development
12 145 (3.01%) E-Commerce
13 143 (2.97%) Root Cause Analysis
14 129 (2.68%) Project Management
15 113 (2.34%) Disaster Recovery
16 103 (2.14%) Release Management
17 102 (2.12%) User Acceptance Testing
18 100 (2.07%) Mentoring
Programming Languages
1 1641 (34.04%) SQL
2 316 (6.55%) Java
3 219 (4.54%) C#
4 199 (4.13%) PowerShell
5 163 (3.38%) T-SQL
6 150 (3.11%) JavaScript
7 110 (2.28%) PL/SQL
8 97 (2.01%) Shell Script
9 86 (1.78%) Perl
10 82 (1.70%) Python
11 78 (1.62%) VB
12 65 (1.35%) VBA
13 42 (0.87%) Bash Shell
14 38 (0.79%) C
14 38 (0.79%) PHP
15 25 (0.52%) C++
16 23 (0.48%) RPG
17 19 (0.39%) ABAP
18 15 (0.31%) Korn
19 12 (0.25%) VBScript
Qualifications
1 472 (9.79%) Degree
2 262 (5.43%) Microsoft Certification
3 136 (2.82%) Cisco Certification
4 128 (2.66%) CCNA
5 127 (2.63%) Security Cleared
6 120 (2.49%) MCSE
7 118 (2.45%) MCP
8 103 (2.14%) ITIL Certification
9 93 (1.93%) MCSA
10 81 (1.68%) Computer Science Degree
11 71 (1.47%) SC Cleared
12 58 (1.20%) A+ Certification
13 44 (0.91%) ITIL Foundation Certificate
14 33 (0.68%) MCITP
15 21 (0.44%) CCNP
16 19 (0.39%) MCDST
17 14 (0.29%) HNC
18 13 (0.27%) MCTS
18 13 (0.27%) VMware Certified Professional (VCP)
19 12 (0.25%) Master's Degree
Quality Assurance & Compliance
1 425 (8.82%) SLA
2 64 (1.33%) QA
3 36 (0.75%) ISO/IEC 27001
4 30 (0.62%) Data Quality
5 14 (0.29%) GDPR
5 14 (0.29%) SEPA
6 12 (0.25%) COBIT
7 11 (0.23%) PCI DSS
7 11 (0.23%) Sarbanes-Oxley
8 10 (0.21%) Cyber Essentials
8 10 (0.21%) GxP
8 10 (0.21%) ISO 9001
8 10 (0.21%) PMO
9 9 (0.19%) BS25999
9 9 (0.19%) ISO/IEC 20000
10 5 (0.10%) Solvency II
11 3 (0.062%) JSP 440
12 1 (0.021%) EMIR
12 1 (0.021%) MiFID
12 1 (0.021%) P3O
System Software
1 1379 (28.60%) Active Directory
2 435 (9.02%) VMware Infrastructure
3 170 (3.53%) Hyper-V
4 89 (1.85%) vSphere
5 85 (1.76%) XenApp
6 58 (1.20%) VMware ESXi
7 39 (0.81%) Terminal Services
8 37 (0.77%) Virtual Desktop
9 32 (0.66%) XenDesktop
10 27 (0.56%) VMware Workstation
11 24 (0.50%) Microsoft App-V
11 24 (0.50%) Virtual Machines
12 20 (0.41%) Virtual Servers
13 16 (0.33%) XenServer
14 11 (0.23%) KVM
15 9 (0.19%) Microsoft Virtual Server
16 8 (0.17%) BitLocker
17 7 (0.15%) Docker
17 7 (0.15%) VMware Server
18 6 (0.12%) DFS Replication
Systems Management
1 232 (4.81%) SCCM
2 47 (0.97%) WSUS
3 35 (0.73%) Puppet
4 34 (0.71%) Backup Exec
5 31 (0.64%) SCOM
5 31 (0.64%) vCenter Server
6 27 (0.56%) Tivoli
7 25 (0.52%) Ansible
8 22 (0.46%) Control-M
8 22 (0.46%) Opscode Chef
8 22 (0.46%) Oracle Enterprise Manager
9 19 (0.39%) BMC PATROL
10 16 (0.33%) Cisco CUCM
10 16 (0.33%) Nagios
11 15 (0.31%) Norton AntiVirus
12 14 (0.29%) ITRS Geneos
12 14 (0.29%) Microsoft Intune
12 14 (0.29%) Systems Management Server (SMS)
13 13 (0.27%) Opsview
13 13 (0.27%) Symantec Endpoint Protection
Vendors
1 1895 (39.31%) Microsoft
2 671 (13.92%) VMware
3 551 (11.43%) Oracle
4 473 (9.81%) Citrix
5 332 (6.89%) Cisco
6 211 (4.38%) SAP
7 133 (2.76%) Apple
8 91 (1.89%) IBM
9 86 (1.78%) iManage
10 82 (1.70%) HP
11 77 (1.60%) Dell
12 73 (1.51%) ION Trading
13 67 (1.39%) NetApp
14 65 (1.35%) Sybase
15 64 (1.33%) Remedy
16 62 (1.29%) Red Hat
16 62 (1.29%) Salesforce.com
17 57 (1.18%) Adobe
18 54 (1.12%) Bloomberg
19 52 (1.08%) Splunk