Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,828 per year, according to job vacancies posted during the 6 months leading to 5 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
5 Apr 2026
Same period 2025 Same period 2024
Rank 151 170 178
Rank change year-on-year +19 +8 +85
Permanent jobs requiring a Support Analyst 1,161 749 1,482
As % of all permanent jobs in the UK 1.43% 1.83% 1.63%
As % of the Job Titles category 1.55% 2.04% 1.72%
Number of salaries quoted 869 620 1,188
10th Percentile £26,250 £24,500 £24,675
25th Percentile £30,000 £29,750 £28,000
Median annual salary (50th Percentile) £34,828 £38,957 £36,500
Median % change year-on-year -10.60% +6.73% +10.61%
75th Percentile £43,250 £50,000 £47,500
90th Percentile £52,250 £67,500 £60,000
UK excluding London median annual salary £32,875 £32,500 £32,500
% change year-on-year +1.15% - +6.56%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 74,800 36,762 86,050
% of permanent jobs with a recognized job title 92.28% 89.83% 94.57%
Number of salaries quoted 48,216 23,292 64,576
10th Percentile £30,000 £31,250 £28,500
25th Percentile £40,000 £42,500 £38,750
Median annual salary (50th Percentile) £55,000 £60,000 £54,650
Median % change year-on-year -8.33% +9.79% -8.92%
75th Percentile £75,000 £78,750 £72,375
90th Percentile £95,000 £100,000 £90,000
UK excluding London median annual salary £50,000 £52,600 £50,000
% change year-on-year -4.94% +5.20% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 5 April 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 5 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +18 1,048 £34,500 -11.54% 118
UK excluding London +49 882 £32,875 +1.15% 118
South East +80 288 £33,000 -5.71% 47
London -25 248 £42,500 -15.00% 26
Work from Home +28 245 £35,500 -16.47% 39
Midlands +33 174 £34,000 +19.30% 21
North of England -42 159 £34,000 +15.25% 15
West Midlands +47 110 £35,000 +2.94% 14
South West +7 104 £32,500 +3.17% 16
Yorkshire -39 89 £30,500 +7.02% 4
East of England -6 74 £30,000 -7.69% 13
Scotland +19 71 £30,000 -30.64% 10
East Midlands -12 64 £29,000 +28.89% 7
North West -18 64 £35,000 +4.48% 9
Northern Ireland - 10 £32,000 - 1
North East -31 6 £43,500 +74.00% 2
Wales -27 2 £42,000 -4.69%

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 5 April 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 405 (34.88%) Microsoft
2 351 (30.23%) Windows
3 314 (27.05%) Problem-Solving
4 295 (25.41%) Microsoft 365
5 238 (20.50%) Active Directory
6 233 (20.07%) SQL
7 231 (19.90%) Customer Service
8 222 (19.12%) ITIL
9 211 (18.17%) Azure
10 150 (12.92%) Degree
11 149 (12.83%) ERP
12 139 (11.97%) Continuous Improvement
13 133 (11.46%) Microsoft Office
14 125 (10.77%) ITSM
15 110 (9.47%) Entra ID
16 100 (8.61%) Power Platform
17 98 (8.44%) Windows 10
18 93 (8.01%) Business Intelligence
19 90 (7.75%) Process Improvement
20 86 (7.41%) Microsoft Excel
20 86 (7.41%) SharePoint
21 83 (7.15%) Microsoft Intune
22 80 (6.89%) Microsoft Exchange
23 79 (6.80%) Service Management
24 78 (6.72%) Power BI
24 78 (6.72%) SQL Server
25 77 (6.63%) Change Management
26 75 (6.46%) SLA
26 75 (6.46%) Windows Server
27 74 (6.37%) JIRA

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 86 (7.41%) SharePoint
2 80 (6.89%) Microsoft Exchange
3 12 (1.03%) Confluence
3 12 (1.03%) IIS
4 7 (0.60%) Skype for Business
5 5 (0.43%) CMS
6 4 (0.34%) WebSphere
6 4 (0.34%) WebSphere Application Server
7 2 (0.17%) Tomcat
8 1 (0.086%) Appian
8 1 (0.086%) Moodle
8 1 (0.086%) Umbraco
Applications
1 133 (11.46%) Microsoft Office
2 86 (7.41%) Microsoft Excel
3 33 (2.84%) Microsoft PowerPoint
4 13 (1.12%) MS Visio
5 7 (0.60%) Spreadsheet
6 2 (0.17%) Photoshop
7 1 (0.086%) Acrobat
7 1 (0.086%) AutoCAD
Business Applications
1 28 (2.41%) Dynamics CRM
2 16 (1.38%) Endur
3 15 (1.29%) NEC Housing
4 12 (1.03%) Dynamics AX
5 11 (0.95%) Unit4 Business World
5 11 (0.95%) Visualfiles
6 10 (0.86%) Dynamics NAV
7 9 (0.78%) Magento
7 9 (0.78%) NetSuite
7 9 (0.78%) Shopify
8 8 (0.69%) Elite 3E
9 7 (0.60%) SAP S/4HANA
10 6 (0.52%) SAP HR
10 6 (0.52%) SAP Payroll
11 5 (0.43%) Fidessa
11 5 (0.43%) SAP ERP
12 4 (0.34%) Dynamics GP
12 4 (0.34%) Exchequer
12 4 (0.34%) Primavera
13 3 (0.26%) SAP Business ByDesign
Cloud Services
1 295 (25.41%) Microsoft 365
2 211 (18.17%) Azure
3 110 (9.47%) Entra ID
4 100 (8.61%) Power Platform
5 55 (4.74%) Dynamics 365
6 50 (4.31%) SaaS
7 36 (3.10%) OneDrive
8 28 (2.41%) AWS
9 23 (1.98%) Power Automate
10 18 (1.55%) Azure DevOps
11 16 (1.38%) Google Workspace
12 12 (1.03%) dbt
13 11 (0.95%) Boomi
13 11 (0.95%) iPaaS
13 11 (0.95%) PowerApps
13 11 (0.95%) Workato
14 10 (0.86%) PaaS
15 9 (0.78%) ClickUp
15 9 (0.78%) IaaS
16 6 (0.52%) OCI
Communications & Networking
1 67 (5.77%) DNS
2 66 (5.68%) DHCP
3 59 (5.08%) VPN
4 49 (4.22%) Firewall
5 37 (3.19%) TCP/IP
6 24 (2.07%) WAN
7 21 (1.81%) Remote Desktop
8 20 (1.72%) LAN
8 20 (1.72%) Wi-Fi
9 17 (1.46%) Broadband
10 16 (1.38%) VLAN
11 15 (1.29%) VoIP
11 15 (1.29%) Wireless
12 12 (1.03%) WinSCP
13 11 (0.95%) WebEx
14 10 (0.86%) Unified Communications
15 9 (0.78%) 4G
16 7 (0.60%) MPLS
16 7 (0.60%) Skype
17 6 (0.52%) SD-WAN
Database & Business Intelligence
1 78 (6.72%) Power BI
1 78 (6.72%) SQL Server
2 28 (2.41%) Relational Database
3 16 (1.38%) SQL Server Integration Services
4 15 (1.29%) Metabase
4 15 (1.29%) Oracle Reports
5 12 (1.03%) Data Warehouse
5 12 (1.03%) SQL Server Reporting Services
6 8 (0.69%) PostgreSQL
7 5 (0.43%) BusinessObjects
7 5 (0.43%) Crystal Reports
7 5 (0.43%) Power Query
7 5 (0.43%) SAP BW
8 4 (0.34%) DB2
9 3 (0.26%) Azure SQL Database
10 2 (0.17%) MySQL
11 1 (0.086%) Oracle Database
Development Applications
1 74 (6.37%) JIRA
2 18 (1.55%) Git
3 15 (1.29%) Visual Studio
4 4 (0.34%) LabVIEW
5 3 (0.26%) Bitbucket
6 2 (0.17%) Rational Rhapsody
7 1 (0.086%) SQL Server Management Studio (SSMS)
General
1 404 (34.80%) Social Skills
2 200 (17.23%) Finance
3 173 (14.90%) Analytical Skills
4 71 (6.12%) Retail
5 70 (6.03%) Legal
6 69 (5.94%) Law
6 69 (5.94%) Manufacturing
7 64 (5.51%) Organisational Skills
8 43 (3.70%) Telecoms
9 36 (3.10%) Documentation Skills
10 19 (1.64%) Advertising
11 17 (1.46%) Banking
12 16 (1.38%) Marketing
13 14 (1.21%) Automotive
14 13 (1.12%) Billing
15 11 (0.95%) Back Office
16 9 (0.78%) Financial Institution
17 8 (0.69%) Local Government
18 7 (0.60%) Inclusion and Diversity
19 6 (0.52%) Agriculture
Libraries, Frameworks & Software Standards
1 29 (2.50%) .NET
2 15 (1.29%) Middleware
2 15 (1.29%) Web Services
3 8 (0.69%) EDI
3 8 (0.69%) FIX Protocol
3 8 (0.69%) REST
3 8 (0.69%) SOAP
4 6 (0.52%) CSS
4 6 (0.52%) HTML
5 4 (0.34%) Oracle Fusion
6 3 (0.26%) Software Packaging
7 2 (0.17%) JSON
8 1 (0.086%) 802.1X
8 1 (0.086%) Elastic Stack
8 1 (0.086%) MFC
8 1 (0.086%) SAP CAF
8 1 (0.086%) XML
Miscellaneous
1 93 (8.01%) Onboarding
2 73 (6.29%) Driving Licence
3 50 (4.31%) Management Information System
4 43 (3.70%) Video Conferencing
5 23 (1.98%) Enterprise Software
6 20 (1.72%) Self-Motivation
7 19 (1.64%) NHS
8 17 (1.46%) Analytical Mindset
9 15 (1.29%) Product Ownership
9 15 (1.29%) Renewable Energy
10 11 (0.95%) Client/Server
10 11 (0.95%) Low-Code
11 10 (0.86%) EPoS
12 8 (0.69%) iPhone
12 8 (0.69%) Mobile App
13 7 (0.60%) IoT
14 6 (0.52%) Data Protection Act
14 6 (0.52%) Hybrid Cloud
14 6 (0.52%) Reference Data
15 5 (0.43%) Housing Association
Operating Systems
1 351 (30.23%) Windows
2 98 (8.44%) Windows 10
3 75 (6.46%) Windows Server
4 41 (3.53%) Linux
5 35 (3.01%) Android
6 29 (2.50%) Apple iOS
6 29 (2.50%) Mac OS
7 11 (0.95%) Unix
8 8 (0.69%) Windows Server 2016
9 5 (0.43%) Windows Server 2012
10 4 (0.34%) Windows Server 2019
11 3 (0.26%) Solaris
11 3 (0.26%) Ubuntu
12 2 (0.17%) Windows 7
12 2 (0.17%) Windows Server 2008
13 1 (0.086%) AIX
13 1 (0.086%) Windows Server 2003
Processes & Methodologies
1 314 (27.05%) Problem-Solving
2 231 (19.90%) Customer Service
3 222 (19.12%) ITIL
4 149 (12.83%) ERP
5 139 (11.97%) Continuous Improvement
6 125 (10.77%) ITSM
7 93 (8.01%) Business Intelligence
8 90 (7.75%) Process Improvement
9 79 (6.80%) Service Management
10 77 (6.63%) Change Management
11 62 (5.34%) CRM
12 57 (4.91%) Cybersecurity
13 43 (3.70%) Mentoring
14 41 (3.53%) Data Analysis
15 39 (3.36%) Data Management
15 39 (3.36%) Root Cause Analysis
16 37 (3.19%) Service Delivery
17 35 (3.01%) DevOps
17 35 (3.01%) Migration
18 34 (2.93%) Requirements Gathering
Programming Languages
1 233 (20.07%) SQL
2 36 (3.10%) PowerShell
3 30 (2.58%) T-SQL
4 28 (2.41%) Python
5 26 (2.24%) C#
6 14 (1.21%) VB.NET
7 12 (1.03%) Java
8 7 (0.60%) JavaScript
9 6 (0.52%) VBA
10 5 (0.43%) ABAP
10 5 (0.43%) Data Analysis Expressions
10 5 (0.43%) Kusto Query Language
10 5 (0.43%) PHP
11 4 (0.34%) Delphi
11 4 (0.34%) Pascal
11 4 (0.34%) PL/SQL
12 3 (0.26%) Apex Code
12 3 (0.26%) Bash
13 2 (0.17%) VB
14 1 (0.086%) VBScript
Qualifications
1 150 (12.92%) Degree
2 38 (3.27%) Security Cleared
3 36 (3.10%) Microsoft Certification
4 35 (3.01%) A+ Certification
5 20 (1.72%) SC Cleared
6 18 (1.55%) Microsoft Certified Professional
7 17 (1.46%) HND
8 14 (1.21%) HNC
9 12 (1.03%) Computer Science Degree
10 11 (0.95%) ITIL Foundation Certificate
11 9 (0.78%) DBS Check
12 8 (0.69%) DV Cleared
12 8 (0.69%) Network+ Certification
13 7 (0.60%) CCNA
13 7 (0.60%) Cisco Certification
14 6 (0.52%) ITIL Certification
14 6 (0.52%) MCSA
15 5 (0.43%) MCSE
15 5 (0.43%) SAP Certification
16 4 (0.34%) Master's Degree
Quality Assurance & Compliance
1 75 (6.46%) SLA
2 25 (2.15%) QA
3 16 (1.38%) Accessibility
4 11 (0.95%) ISO/IEC 27001
5 10 (0.86%) Cyber Essentials
6 9 (0.78%) GDPR
7 7 (0.60%) Data Quality
8 6 (0.52%) Cyber Essentials PLUS
9 4 (0.34%) Actionable Recommendations
10 1 (0.086%) DICOM
10 1 (0.086%) PCI DSS
System Software
1 238 (20.50%) Active Directory
2 25 (2.15%) VMware Infrastructure
3 14 (1.21%) Hyper-V
4 7 (0.60%) Virtual Desktop
5 5 (0.43%) BitLocker
5 5 (0.43%) XenApp
6 4 (0.34%) Virtual Machines
7 3 (0.26%) Docker
8 1 (0.086%) vSphere
Systems Management
1 83 (7.15%) Microsoft Intune
2 23 (1.98%) SCCM
3 7 (0.60%) Single Sign-On
4 5 (0.43%) Grafana
5 3 (0.26%) Control-M
5 3 (0.26%) Jamf Pro
5 3 (0.26%) Kubernetes
5 3 (0.26%) Prometheus
6 1 (0.086%) AirWatch
6 1 (0.086%) EMC NetWorker
6 1 (0.086%) Symantec Endpoint Protection
6 1 (0.086%) Terraform
Vendors
1 405 (34.88%) Microsoft
2 51 (4.39%) ServiceNow
3 31 (2.67%) Oracle
3 31 (2.67%) VMware
4 23 (1.98%) SAP
5 20 (1.72%) Adobe
6 19 (1.64%) Google
7 18 (1.55%) Cisco
8 15 (1.29%) Apple
8 15 (1.29%) Freshdesk
8 15 (1.29%) iManage
9 12 (1.03%) Nintex
9 12 (1.03%) Northgate
10 11 (0.95%) CheckPoint
10 11 (0.95%) Citrix
10 11 (0.95%) ConnectWise
10 11 (0.95%) HubSpot
10 11 (0.95%) Palo Alto
10 11 (0.95%) Salesforce
11 9 (0.78%) Sage