Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £33,750 per year, according to job vacancies posted during the 6 months leading to 21 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
21 Feb 2026
Same period 2025 Same period 2024
Rank 128 204 158
Rank change year-on-year +76 -46 +84
Permanent jobs requiring a Support Analyst 1,162 736 1,453
As % of all permanent jobs in the UK 1.69% 1.52% 1.93%
As % of the Job Titles category 1.85% 1.66% 2.03%
Number of salaries quoted 870 465 1,212
10th Percentile £26,000 £26,250 £25,000
25th Percentile £28,500 £31,250 £28,500
Median annual salary (50th Percentile) £33,750 £40,000 £37,500
Median % change year-on-year -15.63% +6.67% +11.94%
75th Percentile £42,875 £53,750 £47,500
90th Percentile £53,750 £69,600 £60,000
UK excluding London median annual salary £32,500 £32,500 £33,500
% change year-on-year - -2.99% +8.06%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 62,841 44,387 71,420
% of permanent jobs with a recognized job title 91.32% 91.47% 94.80%
Number of salaries quoted 39,642 23,421 55,777
10th Percentile £29,000 £32,750 £28,500
25th Percentile £37,500 £45,000 £39,250
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.33%
75th Percentile £75,000 £80,000 £73,750
90th Percentile £95,000 £100,000 £92,500
UK excluding London median annual salary £50,000 £55,000 £50,000
% change year-on-year -9.09% +10.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 21 February 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 21 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +78 1,041 £33,500 -16.25% 123
UK excluding London +126 863 £32,500 - 124
South East +80 266 £33,000 -5.71% 45
London +6 264 £40,875 -18.25% 27
Work from Home +46 256 £33,750 -15.63% 45
North of England +25 165 £32,000 -5.88% 14
Midlands +69 162 £30,000 -7.69% 26
South West +59 113 £32,500 +3.17% 15
West Midlands +49 93 £35,000 +6.06% 12
Yorkshire +20 92 £27,750 -23.97% 10
Scotland +47 72 £35,000 - 12
East of England +54 69 £28,000 -17.04% 13
East Midlands +20 69 £27,000 -10.00% 13
North West -3 60 £35,000 +16.67% 3
Northern Ireland -18 14 £32,000 +15.11%
North East -6 13 £41,500 +18.57% 1
Wales -8 2 £42,000 +8.39% 3

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 21 February 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 444 (38.21%) Microsoft
2 375 (32.27%) Windows
3 363 (31.24%) Problem-Solving
4 316 (27.19%) Microsoft 365
5 307 (26.42%) Customer Service
6 260 (22.38%) SQL
7 255 (21.94%) Active Directory
8 246 (21.17%) ITIL
9 231 (19.88%) Azure
10 170 (14.63%) Degree
11 153 (13.17%) Microsoft Office
12 140 (12.05%) ERP
13 132 (11.36%) Entra ID
14 121 (10.41%) ITSM
15 117 (10.07%) Microsoft Intune
16 116 (9.98%) Continuous Improvement
17 108 (9.29%) Power Platform
18 96 (8.26%) Business Intelligence
18 96 (8.26%) Process Improvement
19 94 (8.09%) SharePoint
20 92 (7.92%) Windows Server
21 90 (7.75%) Microsoft Excel
21 90 (7.75%) Windows 10
22 84 (7.23%) JIRA
23 83 (7.14%) Power BI
23 83 (7.14%) SLA
24 82 (7.06%) Change Management
25 78 (6.71%) Microsoft Exchange
25 78 (6.71%) Service Management
26 76 (6.54%) SQL Server

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 94 (8.09%) SharePoint
2 78 (6.71%) Microsoft Exchange
3 22 (1.89%) Confluence
4 10 (0.86%) Skype for Business
5 9 (0.77%) IIS
6 4 (0.34%) WebSphere
6 4 (0.34%) WebSphere Application Server
7 3 (0.26%) CMS
8 2 (0.17%) Exchange Server 2013
9 1 (0.086%) Appian
9 1 (0.086%) Moodle
9 1 (0.086%) Tomcat
9 1 (0.086%) Umbraco
Applications
1 153 (13.17%) Microsoft Office
2 90 (7.75%) Microsoft Excel
3 41 (3.53%) Microsoft PowerPoint
4 16 (1.38%) MS Visio
5 14 (1.20%) Spreadsheet
6 1 (0.086%) Acrobat
6 1 (0.086%) AutoCAD
6 1 (0.086%) Photoshop
Business Applications
1 30 (2.58%) Dynamics CRM
2 17 (1.46%) Endur
3 15 (1.29%) NEC Housing
4 14 (1.20%) NetSuite
5 12 (1.03%) Dynamics AX
6 11 (0.95%) Visualfiles
7 9 (0.77%) Magento
7 9 (0.77%) Shopify
8 8 (0.69%) Dynamics NAV
8 8 (0.69%) Unit4 Business World
9 7 (0.60%) SAP S/4HANA
10 6 (0.52%) Fidessa
10 6 (0.52%) Oracle EBS
10 6 (0.52%) SAP HR
10 6 (0.52%) SAP Payroll
11 5 (0.43%) SAP ERP
12 3 (0.26%) Alphatax
12 3 (0.26%) Dynamics GP
12 3 (0.26%) Elite 3E
12 3 (0.26%) SAP Business ByDesign
Cloud Services
1 316 (27.19%) Microsoft 365
2 231 (19.88%) Azure
3 132 (11.36%) Entra ID
4 108 (9.29%) Power Platform
5 54 (4.65%) Dynamics 365
6 47 (4.04%) SaaS
7 39 (3.36%) OneDrive
8 25 (2.15%) AWS
9 23 (1.98%) Power Automate
10 20 (1.72%) PowerApps
11 17 (1.46%) Azure DevOps
12 14 (1.20%) Google Workspace
13 9 (0.77%) dbt
14 8 (0.69%) Boomi
14 8 (0.69%) iPaaS
14 8 (0.69%) Workato
15 5 (0.43%) Azure Monitor
15 5 (0.43%) OCI
16 4 (0.34%) BigCommerce
16 4 (0.34%) PaaS
Communications & Networking
1 75 (6.45%) DNS
2 71 (6.11%) Firewall
3 69 (5.94%) DHCP
4 63 (5.42%) VPN
5 45 (3.87%) TCP/IP
6 27 (2.32%) Remote Desktop
7 23 (1.98%) LAN
8 22 (1.89%) Wireless
9 21 (1.81%) WAN
10 17 (1.46%) Broadband
11 15 (1.29%) WebEx
12 14 (1.20%) Wi-Fi
13 13 (1.12%) VoIP
14 12 (1.03%) Unified Communications
14 12 (1.03%) WinSCP
15 11 (0.95%) VLAN
16 10 (0.86%) Internet
16 10 (0.86%) Skype
17 9 (0.77%) SD-WAN
18 7 (0.60%) MPLS
Database & Business Intelligence
1 83 (7.14%) Power BI
2 76 (6.54%) SQL Server
3 26 (2.24%) Relational Database
4 15 (1.29%) Oracle Reports
5 12 (1.03%) Metabase
5 12 (1.03%) SQL Server Reporting Services
6 11 (0.95%) SQL Server Integration Services
7 9 (0.77%) Data Warehouse
8 8 (0.69%) MySQL
9 5 (0.43%) PostgreSQL
9 5 (0.43%) SAP BW
10 3 (0.26%) Azure SQL Database
11 2 (0.17%) DB2
12 1 (0.086%) Oracle Database
Development Applications
1 84 (7.23%) JIRA
2 22 (1.89%) Git
3 12 (1.03%) Visual Studio
4 7 (0.60%) Bitbucket
5 4 (0.34%) LabVIEW
6 2 (0.17%) Rational Rhapsody
General
1 504 (43.37%) Social Skills
2 199 (17.13%) Finance
3 176 (15.15%) Analytical Skills
4 94 (8.09%) Law
5 78 (6.71%) Manufacturing
5 78 (6.71%) Organisational Skills
6 68 (5.85%) Retail
7 59 (5.08%) Legal
8 53 (4.56%) Telecoms
9 32 (2.75%) Advertising
10 28 (2.41%) Marketing
11 24 (2.07%) Documentation Skills
12 16 (1.38%) Automotive
12 16 (1.38%) Back Office
13 15 (1.29%) Banking
14 13 (1.12%) Billing
15 9 (0.77%) Financial Institution
16 7 (0.60%) Front Office
16 7 (0.60%) Publishing
17 5 (0.43%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 27 (2.32%) .NET
2 14 (1.20%) Middleware
3 12 (1.03%) EDI
3 12 (1.03%) Web Services
4 11 (0.95%) HTML
5 10 (0.86%) CSS
6 9 (0.77%) FIX Protocol
7 8 (0.69%) REST
7 8 (0.69%) SOAP
8 4 (0.34%) Lightning Web Components
8 4 (0.34%) Oracle Fusion
8 4 (0.34%) React
8 4 (0.34%) Software Packaging
9 2 (0.17%) JSON
9 2 (0.17%) XML
10 1 (0.086%) Elastic Stack
10 1 (0.086%) jQuery
10 1 (0.086%) LDAP
10 1 (0.086%) MFC
10 1 (0.086%) SAP CAF
Miscellaneous
1 108 (9.29%) Onboarding
2 79 (6.80%) Driving Licence
3 68 (5.85%) Management Information System
4 48 (4.13%) Video Conferencing
5 32 (2.75%) Enterprise Software
6 25 (2.15%) Self-Motivation
7 22 (1.89%) NHS
8 15 (1.29%) Product Ownership
8 15 (1.29%) Renewable Energy
9 13 (1.12%) Analytical Mindset
10 11 (0.95%) Low-Code
11 9 (0.77%) Data Centre
11 9 (0.77%) EPoS
11 9 (0.77%) iPhone
12 8 (0.69%) Client/Server
12 8 (0.69%) Mobile App
13 7 (0.60%) IoT
14 6 (0.52%) Data Protection Act
14 6 (0.52%) FMCG
14 6 (0.52%) Reference Data
Operating Systems
1 375 (32.27%) Windows
2 92 (7.92%) Windows Server
3 90 (7.75%) Windows 10
4 46 (3.96%) Mac OS
5 40 (3.44%) Linux
6 37 (3.18%) Apple iOS
7 34 (2.93%) Android
8 14 (1.20%) Windows Server 2019
9 13 (1.12%) Unix
10 9 (0.77%) Windows Server 2016
11 7 (0.60%) Windows Server 2012
12 6 (0.52%) Mac OS X
13 5 (0.43%) Solaris
14 4 (0.34%) Windows Server 2008
15 3 (0.26%) Ubuntu
16 2 (0.17%) VMS
16 2 (0.17%) Windows 7
17 1 (0.086%) AIX
17 1 (0.086%) Windows Server 2003
Processes & Methodologies
1 363 (31.24%) Problem-Solving
2 307 (26.42%) Customer Service
3 246 (21.17%) ITIL
4 140 (12.05%) ERP
5 121 (10.41%) ITSM
6 116 (9.98%) Continuous Improvement
7 96 (8.26%) Business Intelligence
7 96 (8.26%) Process Improvement
8 82 (7.06%) Change Management
9 78 (6.71%) Service Management
10 63 (5.42%) CRM
11 60 (5.16%) Cybersecurity
12 59 (5.08%) Mentoring
13 45 (3.87%) User Experience
14 44 (3.79%) Root Cause Analysis
15 41 (3.53%) Computer Science
16 39 (3.36%) Asset Management
17 37 (3.18%) Data Analysis
17 37 (3.18%) Data Management
18 36 (3.10%) Incident Management
Programming Languages
1 260 (22.38%) SQL
2 41 (3.53%) PowerShell
3 37 (3.18%) T-SQL
4 30 (2.58%) C#
4 30 (2.58%) Python
5 18 (1.55%) Java
6 12 (1.03%) VB.NET
7 8 (0.69%) PL/SQL
8 7 (0.60%) JavaScript
9 5 (0.43%) ABAP
9 5 (0.43%) Data Analysis Expressions
9 5 (0.43%) Kusto Query Language
9 5 (0.43%) VBA
10 3 (0.26%) Apex Code
10 3 (0.26%) Bash
10 3 (0.26%) Bicep
10 3 (0.26%) Delphi
10 3 (0.26%) Pascal
10 3 (0.26%) PHP
10 3 (0.26%) VB
Qualifications
1 170 (14.63%) Degree
2 45 (3.87%) Microsoft Certification
3 44 (3.79%) Security Cleared
4 33 (2.84%) A+ Certification
5 30 (2.58%) SC Cleared
6 21 (1.81%) HND
7 19 (1.64%) Computer Science Degree
8 17 (1.46%) Microsoft Certified Professional
9 14 (1.20%) HNC
9 14 (1.20%) ITIL Foundation Certificate
10 10 (0.86%) ITIL Certification
11 9 (0.77%) DBS Check
11 9 (0.77%) Network+ Certification
12 7 (0.60%) CCNA
12 7 (0.60%) Cisco Certification
13 6 (0.52%) MCSA
14 5 (0.43%) MCSE
14 5 (0.43%) SAP Certification
15 4 (0.34%) BPSS Clearance
15 4 (0.34%) Master's Degree
Quality Assurance & Compliance
1 83 (7.14%) SLA
2 24 (2.07%) QA
3 16 (1.38%) Accessibility
4 14 (1.20%) ISO/IEC 27001
5 10 (0.86%) Cyber Essentials
6 9 (0.77%) GDPR
7 6 (0.52%) Data Quality
8 4 (0.34%) Actionable Recommendations
8 4 (0.34%) Cyber Essentials PLUS
9 1 (0.086%) PCI DSS
System Software
1 255 (21.94%) Active Directory
2 28 (2.41%) VMware Infrastructure
3 16 (1.38%) Hyper-V
4 13 (1.12%) Virtual Desktop
5 6 (0.52%) Virtual Machines
6 4 (0.34%) BitLocker
7 1 (0.086%) vSphere
7 1 (0.086%) XenApp
Systems Management
1 117 (10.07%) Microsoft Intune
2 17 (1.46%) SCCM
3 9 (0.77%) Grafana
4 7 (0.60%) Control-M
4 7 (0.60%) Kubernetes
4 7 (0.60%) Prometheus
5 4 (0.34%) Jamf Pro
6 3 (0.26%) Terraform
7 2 (0.17%) Autotask
8 1 (0.086%) AirWatch
8 1 (0.086%) EMC NetWorker
8 1 (0.086%) SCOM
8 1 (0.086%) Symantec Endpoint Protection
8 1 (0.086%) WSUS
Vendors
1 444 (38.21%) Microsoft
2 38 (3.27%) ServiceNow
3 35 (3.01%) Oracle
4 34 (2.93%) SAP
5 32 (2.75%) VMware
6 24 (2.07%) Cisco
7 23 (1.98%) Adobe
8 16 (1.38%) Salesforce
9 15 (1.29%) CheckPoint
9 15 (1.29%) Freshdesk
9 15 (1.29%) Palo Alto
10 14 (1.20%) Google
11 12 (1.03%) Apple
11 12 (1.03%) Meraki
11 12 (1.03%) Nintex
12 11 (0.95%) ConnectWise
12 11 (0.95%) HubSpot
12 11 (0.95%) Northgate
12 11 (0.95%) Polycom
13 10 (0.86%) SolarWinds