Period
to 30 March 2020

The median annual salary for a Support Analyst was £32,000 in advertised job vacancies during the 6 months to 30 March 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK
6 months to
30 Mar 2020
Same period 2019 Same period 2018
Rank 161 138 137
Rank change year-on-year -23 -1 -21
Permanent jobs requiring a Support Analyst 2,510 3,818 4,260
As % of all permanent jobs advertised in the UK 2.12% 2.56% 2.40%
As % of the Job Titles category 2.22% 2.67% 2.49%
Number of salaries quoted 2,127 3,343 3,868
Median annual salary £32,000 £32,250 £31,000
Median salary % change year-on-year -0.78% +4.03% +1.64%
10th Percentile £21,250 £21,250 £21,000
90th Percentile £61,250 £57,500 £51,250
UK excluding London median annual salary £28,000 £29,500 £27,500
% change year-on-year -5.08% +7.27% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 112,907 143,118 171,051
% of permanent IT jobs with a recognized job title 95.40% 95.96% 96.47%
Number of salaries quoted 90,480 114,278 140,462
Median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £29,500 £28,500 £27,500
90th Percentile £87,500 £84,250 £80,000
UK excluding London median annual salary £45,000 £45,000 £43,000
% change year-on-year - +4.65% +1.18%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 30 March 2020.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 30 March 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -34 2,290 £32,500 - 326
UK excluding London -26 1,374 £28,000 -5.08% 263
London -33 1,085 £38,000 +1.33% 86
South East -56 382 £30,000 +1.69% 57
Midlands +38 284 £25,500 -13.56% 48
North of England -37 279 £27,500 +3.77% 56
West Midlands +46 201 £27,500 -10.57% 32
East of England -19 146 £32,500 +5.69% 42
Yorkshire -13 134 £27,500 +10.00% 26
North West +4 133 £27,500 - 22
Scotland +70 112 £32,000 +3.23% 10
South West -35 111 £27,500 -5.98% 37
East Midlands 0 83 £25,000 -5.66% 16
Wales -6 47 £25,750 -4.63% 13
Work from Home -14 15 £33,250 -16.88% 14
Northern Ireland +27 14 £24,000 -25.58%
North East -40 12 £26,500 -19.08% 8

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 30 March 2020, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 1,141 (45.46%) Windows
2 852 (33.94%) Microsoft
3 842 (33.55%) SQL
4 740 (29.48%) Active Directory
5 636 (25.34%) Office 365
6 517 (20.60%) ITIL
7 514 (20.48%) Finance
8 508 (20.24%) Microsoft Office
9 477 (19.00%) Windows Server
10 412 (16.41%) Windows 10
11 399 (15.90%) Problem-Solving
12 343 (13.67%) SQL Server
13 295 (11.75%) Windows 7
14 260 (10.36%) Microsoft Excel
15 255 (10.16%) SLA
16 244 (9.72%) Linux
17 240 (9.56%) VMware
18 234 (9.32%) Citrix
19 231 (9.20%) Oracle
20 223 (8.88%) Degree
21 218 (8.69%) Analytical Skills
22 214 (8.53%) Azure
23 205 (8.17%) MS Exchange
24 189 (7.53%) PowerShell
25 177 (7.05%) .NET
26 167 (6.65%) Unix
27 164 (6.53%) LAN
28 163 (6.49%) SCCM
29 156 (6.22%) Firewall
29 156 (6.22%) VMware Infrastructure

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 205 (8.17%) MS Exchange
2 138 (5.50%) SharePoint
3 54 (2.15%) IIS
4 45 (1.79%) Exchange Server 2013
5 32 (1.27%) Exchange Server 2010
6 25 (1.00%) Skype for Business
7 21 (0.84%) Apache
8 19 (0.76%) WebLogic
9 11 (0.44%) SAS
10 9 (0.36%) Exchange Server 2007
10 9 (0.36%) MQSeries
10 9 (0.36%) Tomcat
11 8 (0.32%) Confluence
11 8 (0.32%) JBoss
12 7 (0.28%) SharePoint 2010
13 6 (0.24%) nginx
14 5 (0.20%) CMS
14 5 (0.20%) IBM Notes
14 5 (0.20%) Oracle Workflow
15 4 (0.16%) BizTalk Server
Applications
1 508 (20.24%) Microsoft Office
2 260 (10.36%) Microsoft Excel
3 86 (3.43%) Microsoft PowerPoint
4 20 (0.80%) MS Visio
5 11 (0.44%) Acrobat
6 8 (0.32%) Microsoft Project
7 2 (0.080%) Adobe Creative Suite
7 2 (0.080%) Spreadsheet
8 1 (0.040%) Adobe Illustrator
8 1 (0.040%) InDesign
8 1 (0.040%) OrCAD
8 1 (0.040%) Photoshop
8 1 (0.040%) PTC Creo
8 1 (0.040%) Revit
8 1 (0.040%) SOLIDWORKS
8 1 (0.040%) SPSS
8 1 (0.040%) Windchill
Business Applications
1 36 (1.43%) Dynamics CRM
2 32 (1.27%) Dynamics NAV
3 23 (0.92%) Salerio
4 22 (0.88%) Oracle EBS R12
5 21 (0.84%) Dynamics AX
6 18 (0.72%) Oracle EBS
7 15 (0.60%) Oracle Financials
7 15 (0.60%) Oracle Receivables
8 14 (0.56%) Elite 3E
8 14 (0.56%) Oracle General Ledger
8 14 (0.56%) Oracle Payables
9 13 (0.52%) Oracle Assets
9 13 (0.52%) Oracle iProcurement
10 12 (0.48%) Oracle Procure-to-Pay
11 11 (0.44%) SAP ERP
11 11 (0.44%) SAP S/4HANA
11 11 (0.44%) thinkFolio
12 10 (0.40%) Oracle Cash Management
13 8 (0.32%) Markit EDM
14 7 (0.28%) Remedy ITSM
Cloud Services
1 636 (25.34%) Office 365
2 214 (8.53%) Azure
3 72 (2.87%) AWS
4 48 (1.91%) SaaS
5 44 (1.75%) Power Platform
6 33 (1.31%) Dynamics 365
7 24 (0.96%) Mimecast
8 21 (0.84%) Azure Active Directory
9 14 (0.56%) OneDrive
10 11 (0.44%) IaaS
11 10 (0.40%) Cloud Computing
12 9 (0.36%) GitHub
13 7 (0.28%) PaaS
13 7 (0.28%) SuccessFactors
14 5 (0.20%) Microsoft Flow
14 5 (0.20%) WhatsApp
15 4 (0.16%) Datadog
15 4 (0.16%) GCP
15 4 (0.16%) Slack
16 3 (0.12%) Yammer
Communications & Networking
1 164 (6.53%) LAN
2 156 (6.22%) Firewall
3 143 (5.70%) DNS
4 136 (5.42%) WAN
5 130 (5.18%) TCP/IP
6 125 (4.98%) DHCP
7 117 (4.66%) VPN
8 82 (3.27%) VoIP
8 82 (3.27%) Wireless
9 38 (1.51%) SAN
9 38 (1.51%) Skype
10 32 (1.27%) Internet
11 27 (1.08%) Remote Desktop
11 27 (1.08%) Wi-Fi
12 22 (0.88%) VLAN
13 18 (0.72%) iSCSI
14 17 (0.68%) WLAN
15 16 (0.64%) WebEx
16 15 (0.60%) Cisco IOS
17 12 (0.48%) SSL
Database & Business Intelligence
1 343 (13.67%) SQL Server
2 79 (3.15%) Relational Database
3 59 (2.35%) SQL Server Integration Services
4 48 (1.91%) RDBMS
5 44 (1.75%) SQL Server Analysis Services
6 43 (1.71%) SQL Server Reporting Services
7 41 (1.63%) DB2
8 39 (1.55%) Data Warehouse
8 39 (1.55%) Power BI
9 38 (1.51%) Oracle Database
10 31 (1.24%) MySQL
11 26 (1.04%) Crystal Reports
12 18 (0.72%) Oracle Reports
13 15 (0.60%) BusinessObjects
14 14 (0.56%) Qlik Sense
15 11 (0.44%) SQL Server 2008
16 9 (0.36%) QlikView
17 7 (0.28%) SQL Server 2012
18 5 (0.20%) Amazon RDS
18 5 (0.20%) Big Data
Development Applications
1 89 (3.55%) JIRA
2 15 (0.60%) Git (software)
3 12 (0.48%) Visual Studio
4 11 (0.44%) PowerBuilder
5 9 (0.36%) Jenkins
6 8 (0.32%) TeamCity
7 7 (0.28%) Eclipse
7 7 (0.28%) Postman
7 7 (0.28%) SoapUI
7 7 (0.28%) Team Foundation Server
8 6 (0.24%) IntelliJ
8 6 (0.24%) Octopus Deploy
8 6 (0.24%) Oracle Forms
8 6 (0.24%) Sonatype Nexus
8 6 (0.24%) WinDbg
9 5 (0.20%) SQL Server Management Studio (SSMS)
10 4 (0.16%) Subversion
11 2 (0.080%) AdminStudio
11 2 (0.080%) InstallShield
11 2 (0.080%) MSI
General
1 514 (20.48%) Finance
2 116 (4.62%) Retail
3 102 (4.06%) Legal
4 97 (3.86%) Law
5 87 (3.47%) Front Office
6 76 (3.03%) Banking
7 63 (2.51%) Manufacturing
8 46 (1.83%) Back Office
9 35 (1.39%) Telecoms
10 23 (0.92%) Marketing
10 23 (0.92%) Public Sector
11 22 (0.88%) Financial Institution
12 20 (0.80%) French Language
13 18 (0.72%) Advertising
14 17 (0.68%) German Language
15 16 (0.64%) Investment Banking
16 15 (0.60%) Publishing
17 13 (0.52%) General Ledger
18 12 (0.48%) Italian Language
18 12 (0.48%) Spanish Language
Libraries, Frameworks & Software Standards
1 177 (7.05%) .NET
2 109 (4.34%) XML
3 47 (1.87%) FIX Protocol
4 44 (1.75%) Web Services
5 40 (1.59%) HTML
6 28 (1.12%) ASP.NET
7 24 (0.96%) CSS
7 24 (0.96%) Elastic Stack
8 23 (0.92%) Regular Expression
9 21 (0.84%) Middleware
10 15 (0.60%) JSON
11 11 (0.44%) SOAP
12 10 (0.40%) EDI
13 9 (0.36%) jQuery
14 8 (0.32%) Node.js
14 8 (0.32%) Oracle Fusion
15 7 (0.28%) LAMP
15 7 (0.28%) SailPoint
16 6 (0.24%) Java EE
16 6 (0.24%) Swing
Miscellaneous
1 218 (8.69%) Analytical Skills
2 88 (3.51%) Self-Motivation
3 76 (3.03%) Management Information System
4 68 (2.71%) Equities
5 62 (2.47%) Fixed Income
6 51 (2.03%) Driving Licence
6 51 (2.03%) Reinsurance
7 46 (1.83%) iSeries
8 45 (1.79%) Data Centre
8 45 (1.79%) SWIFT
9 40 (1.59%) AS400
9 40 (1.59%) Video Conferencing
10 35 (1.39%) Derivative
11 33 (1.31%) iPhone
12 31 (1.24%) Foreign Exchange (FX)
13 30 (1.20%) Smartphone
14 29 (1.16%) Blackberry
15 28 (1.12%) Enterprise Storage
16 27 (1.08%) iPad
17 19 (0.76%) EPoS
Operating Systems
1 1,141 (45.46%) Windows
2 477 (19.00%) Windows Server
3 412 (16.41%) Windows 10
4 295 (11.75%) Windows 7
5 244 (9.72%) Linux
6 167 (6.65%) Unix
7 141 (5.62%) Windows Server 2012
8 124 (4.94%) Windows Server 2016
9 100 (3.98%) Windows Server 2008
10 84 (3.35%) Android
11 75 (2.99%) Apple iOS
12 64 (2.55%) Windows 8
13 34 (1.35%) Windows Server 2003
14 29 (1.16%) Mac OS
15 23 (0.92%) Mac OS X
16 22 (0.88%) Red Hat Enterprise Linux
17 20 (0.80%) Windows XP
18 13 (0.52%) CentOS
19 11 (0.44%) Windows Vista
20 10 (0.40%) Windows Server 2019
Processes & Methodologies
1 517 (20.60%) ITIL
2 399 (15.90%) Problem-Solving
3 139 (5.54%) Service Management
4 135 (5.38%) ERP
5 126 (5.02%) Change Management
6 124 (4.94%) Incident Management
7 121 (4.82%) CRM
8 117 (4.66%) Agile Software Development
8 117 (4.66%) Computer Science
9 98 (3.90%) Root Cause Analysis
10 96 (3.82%) Migration
11 92 (3.67%) Project Management
12 89 (3.55%) Problem Management
13 85 (3.39%) Investment Management
14 75 (2.99%) Service Delivery
15 73 (2.91%) Business Intelligence
16 72 (2.87%) Data Analysis
17 71 (2.83%) ITSM
18 64 (2.55%) Asset Management
18 64 (2.55%) Time Management
Programming Languages
1 842 (33.55%) SQL
2 189 (7.53%) PowerShell
3 115 (4.58%) C#
4 96 (3.82%) Java
5 94 (3.75%) Python
6 66 (2.63%) T-SQL
6 66 (2.63%) VBA
7 65 (2.59%) PL/SQL
8 56 (2.23%) Bash Shell
9 55 (2.19%) JavaScript
10 40 (1.59%) RPG
10 40 (1.59%) Shell Script
11 39 (1.55%) Perl
12 22 (0.88%) VBScript
13 21 (0.84%) VB
14 20 (0.80%) PHP
14 20 (0.80%) VB.NET
15 19 (0.76%) R
16 12 (0.48%) Korn
17 11 (0.44%) C
Qualifications
1 223 (8.88%) Degree
2 132 (5.26%) Microsoft Certification
3 67 (2.67%) Computer Science Degree
4 53 (2.11%) MCSE
5 51 (2.03%) MCSA
6 44 (1.75%) ITIL Certification
6 44 (1.75%) Security Cleared
7 35 (1.39%) SC Cleared
8 27 (1.08%) MCP
9 26 (1.04%) A+ Certification
10 21 (0.84%) CISM
10 21 (0.84%) CISSP
11 14 (0.56%) Cisco Certification
12 11 (0.44%) CCNA
12 11 (0.44%) ITIL Foundation Certificate
13 10 (0.40%) ACCA
13 10 (0.40%) CIMA
14 8 (0.32%) MCITP
15 7 (0.28%) CISA
16 6 (0.24%) HND
Quality Assurance & Compliance
1 255 (10.16%) SLA
2 35 (1.39%) QA
3 22 (0.88%) ISO/IEC 27001
4 16 (0.64%) BS25999
4 16 (0.64%) ISO/IEC 20000
5 10 (0.40%) GDPR
6 8 (0.32%) PCI DSS
7 7 (0.28%) PMO
8 3 (0.12%) HL7
9 2 (0.080%) GAMP
10 1 (0.040%) Data Quality
10 1 (0.040%) DICOM
10 1 (0.040%) GAAP
10 1 (0.040%) IFRS
10 1 (0.040%) ISO 22301
10 1 (0.040%) Solvency II
System Software
1 740 (29.48%) Active Directory
2 156 (6.22%) VMware Infrastructure
3 108 (4.30%) Hyper-V
4 50 (1.99%) XenApp
5 40 (1.59%) XenDesktop
6 26 (1.04%) vSphere
7 23 (0.92%) BitLocker
8 21 (0.84%) Virtual Machines
9 18 (0.72%) NFS
9 18 (0.72%) VMware ESXi
10 14 (0.56%) Docker
11 10 (0.40%) Terminal Services
12 7 (0.28%) Virtual Desktop
13 5 (0.20%) Firmware
14 2 (0.080%) Terminal Server
14 2 (0.080%) Virtual Servers
14 2 (0.080%) VMware Server
15 1 (0.040%) Cronacle
15 1 (0.040%) VMware NSX
15 1 (0.040%) VMware Workstation
Systems Management
1 163 (6.49%) SCCM
2 29 (1.16%) Nagios
3 23 (0.92%) Backup Exec
4 22 (0.88%) Control-M
5 20 (0.80%) Microsoft Intune
6 13 (0.52%) Ansible
7 12 (0.48%) WSUS
8 11 (0.44%) SCVMM
9 10 (0.40%) Puppet
10 9 (0.36%) ZABBIX
11 8 (0.32%) Kubernetes
11 8 (0.32%) Perfmon
12 7 (0.28%) Jamf Pro
12 7 (0.28%) Nessus
12 7 (0.28%) vRealize
13 6 (0.24%) SCOM
13 6 (0.24%) XenMobile
14 5 (0.20%) AirWatch
14 5 (0.20%) Data Guard
14 5 (0.20%) FortiGate
Vendors
1 852 (33.94%) Microsoft
2 240 (9.56%) VMware
3 234 (9.32%) Citrix
4 231 (9.20%) Oracle
5 134 (5.34%) ServiceNow
6 103 (4.10%) Cisco
7 84 (3.35%) Apple
8 71 (2.83%) SAP
9 58 (2.31%) iManage
10 44 (1.75%) IBM
11 43 (1.71%) Bloomberg
12 38 (1.51%) HP
13 37 (1.47%) Reuters
14 32 (1.27%) Red Hat
15 31 (1.24%) Veeam
16 30 (1.20%) Sophos
17 28 (1.12%) Sun
18 27 (1.08%) Sybase
19 26 (1.04%) Splunk
20 25 (1.00%) Mitel