Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,500 per year, according to job vacancies posted during the 6 months leading to 21 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
21 Mar 2026
Same period 2025 Same period 2024
Rank 141 177 173
Rank change year-on-year +36 -4 +94
Permanent jobs requiring a Support Analyst 1,139 727 1,486
As % of all permanent jobs in the UK 1.50% 1.72% 1.73%
As % of the Job Titles category 1.63% 1.90% 1.83%
Number of salaries quoted 850 573 1,203
10th Percentile £26,187 £24,500 £25,000
25th Percentile £30,000 £30,000 £28,500
Median annual salary (50th Percentile) £34,500 £39,000 £37,000
Median % change year-on-year -11.54% +5.41% +12.12%
75th Percentile £43,750 £52,500 £47,500
90th Percentile £53,750 £67,500 £60,000
UK excluding London median annual salary £32,750 £32,500 £32,500
% change year-on-year +0.77% - +8.33%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 69,843 38,164 81,143
% of permanent jobs with a recognized job title 91.98% 90.31% 94.62%
Number of salaries quoted 44,555 23,016 61,790
10th Percentile £30,000 £31,250 £28,500
25th Percentile £39,000 £43,408 £38,750
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.33%
75th Percentile £75,000 £80,000 £72,500
90th Percentile £95,000 £100,000 £91,263
UK excluding London median annual salary £50,000 £54,000 £50,000
% change year-on-year -7.41% +8.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 21 March 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 21 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +34 1,028 £34,500 -12.77% 112
UK excluding London +82 853 £32,750 +0.77% 114
South East +75 274 £33,000 -5.71% 47
London -16 254 £42,500 -15.00% 23
Work from Home +31 242 £35,000 -17.65% 40
Midlands +55 169 £33,500 +21.82% 15
North of England -32 160 £33,750 +11.57% 14
West Midlands +59 103 £35,000 +7.69% 13
South West +23 99 £32,500 +4.84% 17
Yorkshire -19 89 £30,000 - 5
East of England +13 70 £30,000 -7.69% 12
Scotland +32 68 £30,000 -21.05% 11
East Midlands -8 66 £28,000 +24.44% 2
North West -17 61 £35,000 +12.00% 9
Northern Ireland -22 11 £32,000 +15.11% 1
North East -28 10 £43,500 +47.46%
Wales -25 2 £42,000 -4.69%

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 21 March 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 408 (35.82%) Microsoft
2 362 (31.78%) Windows
3 328 (28.80%) Problem-Solving
4 293 (25.72%) Microsoft 365
5 249 (21.86%) Customer Service
6 241 (21.16%) Active Directory
7 231 (20.28%) ITIL
8 230 (20.19%) SQL
9 213 (18.70%) Azure
10 163 (14.31%) Degree
11 138 (12.12%) ERP
12 134 (11.76%) Microsoft Office
13 131 (11.50%) Continuous Improvement
14 120 (10.54%) ITSM
15 117 (10.27%) Entra ID
16 98 (8.60%) Power Platform
17 96 (8.43%) Windows 10
18 93 (8.17%) Microsoft Intune
19 92 (8.08%) Process Improvement
20 91 (7.99%) SharePoint
21 90 (7.90%) Business Intelligence
22 83 (7.29%) Microsoft Exchange
23 82 (7.20%) Microsoft Excel
24 79 (6.94%) SQL Server
24 79 (6.94%) Windows Server
25 78 (6.85%) JIRA
25 78 (6.85%) Service Management
26 77 (6.76%) Change Management
27 76 (6.67%) Power BI
28 73 (6.41%) SLA

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 91 (7.99%) SharePoint
2 83 (7.29%) Microsoft Exchange
3 14 (1.23%) Confluence
4 9 (0.79%) IIS
5 6 (0.53%) Skype for Business
6 5 (0.44%) CMS
7 4 (0.35%) WebSphere
7 4 (0.35%) WebSphere Application Server
8 2 (0.18%) Exchange Server 2013
8 2 (0.18%) Tomcat
9 1 (0.088%) Appian
9 1 (0.088%) Moodle
9 1 (0.088%) Umbraco
Applications
1 134 (11.76%) Microsoft Office
2 82 (7.20%) Microsoft Excel
3 33 (2.90%) Microsoft PowerPoint
4 13 (1.14%) MS Visio
5 9 (0.79%) Spreadsheet
6 1 (0.088%) Acrobat
6 1 (0.088%) AutoCAD
6 1 (0.088%) Photoshop
Business Applications
1 29 (2.55%) Dynamics CRM
2 16 (1.40%) Endur
3 15 (1.32%) NEC Housing
4 12 (1.05%) Dynamics AX
5 11 (0.97%) NetSuite
5 11 (0.97%) Unit4 Business World
6 10 (0.88%) Visualfiles
7 9 (0.79%) Magento
7 9 (0.79%) Shopify
8 8 (0.70%) Dynamics NAV
9 7 (0.61%) SAP S/4HANA
10 6 (0.53%) Elite 3E
10 6 (0.53%) Fidessa
10 6 (0.53%) SAP HR
10 6 (0.53%) SAP Payroll
11 5 (0.44%) SAP ERP
12 4 (0.35%) Dynamics GP
13 3 (0.26%) Exchequer
13 3 (0.26%) Primavera
13 3 (0.26%) SAP Business ByDesign
Cloud Services
1 293 (25.72%) Microsoft 365
2 213 (18.70%) Azure
3 117 (10.27%) Entra ID
4 98 (8.60%) Power Platform
5 51 (4.48%) Dynamics 365
6 47 (4.13%) SaaS
7 39 (3.42%) OneDrive
8 27 (2.37%) AWS
9 23 (2.02%) Power Automate
10 17 (1.49%) Azure DevOps
11 13 (1.14%) Google Workspace
12 12 (1.05%) dbt
13 11 (0.97%) Boomi
13 11 (0.97%) iPaaS
13 11 (0.97%) PowerApps
13 11 (0.97%) Workato
14 9 (0.79%) ClickUp
15 7 (0.61%) PaaS
16 6 (0.53%) IaaS
16 6 (0.53%) OCI
Communications & Networking
1 69 (6.06%) DNS
2 66 (5.79%) DHCP
3 59 (5.18%) VPN
4 54 (4.74%) Firewall
5 38 (3.34%) TCP/IP
6 24 (2.11%) Remote Desktop
7 18 (1.58%) WAN
8 17 (1.49%) Broadband
8 17 (1.49%) Wi-Fi
9 16 (1.40%) LAN
10 15 (1.32%) Wireless
11 12 (1.05%) VLAN
11 12 (1.05%) VoIP
11 12 (1.05%) WinSCP
12 10 (0.88%) WebEx
13 9 (0.79%) 4G
13 9 (0.79%) Unified Communications
14 7 (0.61%) MPLS
15 6 (0.53%) Skype
16 5 (0.44%) SD-WAN
Database & Business Intelligence
1 79 (6.94%) SQL Server
2 76 (6.67%) Power BI
3 26 (2.28%) Relational Database
4 15 (1.32%) Metabase
4 15 (1.32%) Oracle Reports
4 15 (1.32%) SQL Server Integration Services
5 13 (1.14%) SQL Server Reporting Services
6 12 (1.05%) Data Warehouse
7 8 (0.70%) PostgreSQL
8 5 (0.44%) SAP BW
9 4 (0.35%) DB2
10 3 (0.26%) Azure SQL Database
10 3 (0.26%) BusinessObjects
10 3 (0.26%) Crystal Reports
10 3 (0.26%) Power Query
11 1 (0.088%) MySQL
11 1 (0.088%) Oracle Database
Development Applications
1 78 (6.85%) JIRA
2 20 (1.76%) Git
3 15 (1.32%) Visual Studio
4 5 (0.44%) Bitbucket
5 4 (0.35%) LabVIEW
6 2 (0.18%) Rational Rhapsody
7 1 (0.088%) SQL Server Management Studio (SSMS)
General
1 427 (37.49%) Social Skills
2 197 (17.30%) Finance
3 169 (14.84%) Analytical Skills
4 77 (6.76%) Law
5 71 (6.23%) Organisational Skills
6 68 (5.97%) Legal
6 68 (5.97%) Retail
7 67 (5.88%) Manufacturing
8 52 (4.57%) Telecoms
9 32 (2.81%) Documentation Skills
10 23 (2.02%) Advertising
11 18 (1.58%) Marketing
12 17 (1.49%) Banking
13 14 (1.23%) Automotive
14 13 (1.14%) Billing
15 12 (1.05%) Back Office
16 9 (0.79%) Financial Institution
17 7 (0.61%) Inclusion and Diversity
18 6 (0.53%) Agriculture
19 5 (0.44%) Publishing
Libraries, Frameworks & Software Standards
1 29 (2.55%) .NET
2 15 (1.32%) Web Services
3 14 (1.23%) Middleware
4 9 (0.79%) EDI
4 9 (0.79%) FIX Protocol
5 8 (0.70%) REST
5 8 (0.70%) SOAP
6 4 (0.35%) CSS
6 4 (0.35%) HTML
6 4 (0.35%) Oracle Fusion
6 4 (0.35%) Software Packaging
7 1 (0.088%) Elastic Stack
7 1 (0.088%) JSON
7 1 (0.088%) MFC
7 1 (0.088%) React
7 1 (0.088%) SAP CAF
7 1 (0.088%) XML
Miscellaneous
1 99 (8.69%) Onboarding
2 79 (6.94%) Driving Licence
3 53 (4.65%) Management Information System
4 43 (3.78%) Video Conferencing
5 28 (2.46%) Enterprise Software
6 21 (1.84%) Self-Motivation
7 19 (1.67%) NHS
8 16 (1.40%) Analytical Mindset
9 15 (1.32%) Product Ownership
9 15 (1.32%) Renewable Energy
10 11 (0.97%) Low-Code
11 10 (0.88%) Client/Server
12 8 (0.70%) EPoS
12 8 (0.70%) iPhone
12 8 (0.70%) Mobile App
13 7 (0.61%) IoT
14 6 (0.53%) Data Protection Act
14 6 (0.53%) Reference Data
15 5 (0.44%) Housing Association
16 4 (0.35%) Legacy Applications
Operating Systems
1 362 (31.78%) Windows
2 96 (8.43%) Windows 10
3 79 (6.94%) Windows Server
4 43 (3.78%) Linux
5 38 (3.34%) Mac OS
6 34 (2.99%) Android
7 31 (2.72%) Apple iOS
8 11 (0.97%) Unix
9 8 (0.70%) Windows Server 2016
10 7 (0.61%) Windows Server 2012
11 6 (0.53%) Windows Server 2019
12 4 (0.35%) Windows Server 2008
13 3 (0.26%) Solaris
13 3 (0.26%) Ubuntu
14 2 (0.18%) Windows 7
15 1 (0.088%) AIX
15 1 (0.088%) VMS
15 1 (0.088%) Windows Server 2003
Processes & Methodologies
1 328 (28.80%) Problem-Solving
2 249 (21.86%) Customer Service
3 231 (20.28%) ITIL
4 138 (12.12%) ERP
5 131 (11.50%) Continuous Improvement
6 120 (10.54%) ITSM
7 92 (8.08%) Process Improvement
8 90 (7.90%) Business Intelligence
9 78 (6.85%) Service Management
10 77 (6.76%) Change Management
11 63 (5.53%) CRM
12 55 (4.83%) Cybersecurity
13 47 (4.13%) Mentoring
14 40 (3.51%) Data Management
15 38 (3.34%) Data Analysis
16 37 (3.25%) Migration
16 37 (3.25%) Service Delivery
17 36 (3.16%) Computer Science
17 36 (3.16%) Root Cause Analysis
18 35 (3.07%) User Experience
Programming Languages
1 230 (20.19%) SQL
2 37 (3.25%) PowerShell
3 34 (2.99%) T-SQL
4 30 (2.63%) Python
5 27 (2.37%) C#
6 15 (1.32%) Java
7 14 (1.23%) VB.NET
8 5 (0.44%) ABAP
8 5 (0.44%) Data Analysis Expressions
8 5 (0.44%) Kusto Query Language
8 5 (0.44%) VBA
9 4 (0.35%) Delphi
9 4 (0.35%) JavaScript
9 4 (0.35%) Pascal
9 4 (0.35%) PHP
9 4 (0.35%) PL/SQL
10 3 (0.26%) Apex Code
10 3 (0.26%) Bash
11 2 (0.18%) VB
12 1 (0.088%) R
Qualifications
1 163 (14.31%) Degree
2 40 (3.51%) Microsoft Certification
3 39 (3.42%) Security Cleared
4 35 (3.07%) A+ Certification
5 21 (1.84%) Microsoft Certified Professional
5 21 (1.84%) SC Cleared
6 18 (1.58%) HND
7 17 (1.49%) Computer Science Degree
8 15 (1.32%) HNC
9 12 (1.05%) ITIL Foundation Certificate
10 9 (0.79%) DBS Check
11 8 (0.70%) DV Cleared
11 8 (0.70%) ITIL Certification
11 8 (0.70%) Network+ Certification
12 7 (0.61%) CCNA
12 7 (0.61%) Cisco Certification
13 6 (0.53%) MCSA
14 5 (0.44%) MCSE
14 5 (0.44%) SAP Certification
15 4 (0.35%) Master's Degree
Quality Assurance & Compliance
1 73 (6.41%) SLA
2 24 (2.11%) QA
3 16 (1.40%) Accessibility
4 10 (0.88%) Cyber Essentials
5 9 (0.79%) GDPR
5 9 (0.79%) ISO/IEC 27001
6 6 (0.53%) Cyber Essentials PLUS
6 6 (0.53%) Data Quality
7 4 (0.35%) Actionable Recommendations
8 1 (0.088%) PCI DSS
System Software
1 241 (21.16%) Active Directory
2 26 (2.28%) VMware Infrastructure
3 13 (1.14%) Hyper-V
4 9 (0.79%) Virtual Desktop
5 5 (0.44%) BitLocker
5 5 (0.44%) XenApp
6 4 (0.35%) Virtual Machines
7 3 (0.26%) Docker
8 1 (0.088%) vSphere
Systems Management
1 93 (8.17%) Microsoft Intune
2 21 (1.84%) SCCM
3 7 (0.61%) Grafana
4 5 (0.44%) Control-M
4 5 (0.44%) Kubernetes
4 5 (0.44%) Prometheus
4 5 (0.44%) Single Sign-On
5 4 (0.35%) Jamf Pro
6 1 (0.088%) AirWatch
6 1 (0.088%) EMC NetWorker
6 1 (0.088%) Symantec Endpoint Protection
6 1 (0.088%) Terraform
Vendors
1 408 (35.82%) Microsoft
2 46 (4.04%) ServiceNow
3 31 (2.72%) Oracle
3 31 (2.72%) VMware
4 25 (2.19%) SAP
5 20 (1.76%) Adobe
6 18 (1.58%) Cisco
7 16 (1.40%) Apple
7 16 (1.40%) Google
8 15 (1.32%) Freshdesk
9 13 (1.14%) iManage
10 12 (1.05%) Nintex
10 12 (1.05%) Salesforce
11 11 (0.97%) CheckPoint
11 11 (0.97%) ConnectWise
11 11 (0.97%) HubSpot
11 11 (0.97%) Northgate
11 11 (0.97%) Palo Alto
12 10 (0.88%) Sage
13 9 (0.79%) Starlink