Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,000 per year, according to job vacancies posted during the 6 months leading to 7 October 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
7 Oct 2026
Same period 2025 Same period 2024
Rank 158 131 191
Rank change year-on-year -27 +60 -21
Permanent jobs requiring a Support Analyst 1,423 1,183 1,036
As % of all permanent jobs in the UK 1.20% 2.38% 1.42%
As % of the Job Titles category 1.30% 2.65% 1.48%
Number of salaries quoted 1,144 994 602
10th Percentile £26,250 £25,875 £25,000
25th Percentile £29,000 £28,000 £30,000
Median annual salary (50th Percentile) £34,000 £33,500 £35,000
Median % change year-on-year +1.49% -4.29% -2.78%
75th Percentile £42,500 £41,264 £47,500
90th Percentile £51,250 £53,750 £67,500
UK excluding London median annual salary £31,000 £31,500 £32,500
% change year-on-year -1.59% -3.08% -

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 109,636 44,590 69,789
% of permanent jobs with a recognized job title 92.77% 89.77% 95.35%
Number of salaries quoted 74,743 25,694 40,249
10th Percentile £30,000 £28,250 £31,000
25th Percentile £40,750 £35,750 £41,000
Median annual salary (50th Percentile) £58,750 £54,500 £55,000
Median % change year-on-year +7.80% -0.91% -8.33%
75th Percentile £77,424 £73,750 £75,000
90th Percentile £98,750 £95,000 £93,750
UK excluding London median annual salary £55,000 £46,750 £50,000
% change year-on-year +17.65% -6.50% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 7 October 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 7 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -27 1,273 £34,000 +1.49% 260
UK excluding London -5 1,171 £31,000 -1.59% 167
Work from Home -1 323 £37,500 +15.38% 93
South East +11 320 £32,500 -2.99% 42
North of England +37 296 £32,250 +4.03% 38
London -71 236 £44,615 -0.86% 109
North West +63 166 £32,375 +13.60% 27
Midlands -46 157 £35,000 +16.67% 29
East of England -4 146 £30,000 +1.69% 18
Yorkshire -1 119 £34,000 +22.52% 11
South West -66 118 £31,500 -5.97% 21
East Midlands -25 104 £35,000 +18.64% 19
Northern Ireland -28 67 £40,000 -20.00% 3
West Midlands -74 53 £33,500 +1.52% 10
Scotland +8 44 £30,000 -14.29% 9
Wales -60 23 £35,000 +16.67% 8
North East -81 11 £30,000 -14.29%

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 7 October 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 493 (34.65%) Microsoft
2 470 (33.03%) Problem-Solving
3 425 (29.87%) Windows
4 419 (29.44%) Microsoft 365
5 304 (21.36%) ITIL
6 290 (20.38%) Active Directory
7 284 (19.96%) Customer Service
8 267 (18.76%) Continuous Improvement
9 248 (17.43%) SQL
10 217 (15.25%) ITSM
11 209 (14.69%) Azure
12 195 (13.70%) Service Management
13 158 (11.10%) Degree
14 142 (9.98%) Entra ID
15 140 (9.84%) ERP
16 132 (9.28%) SharePoint
16 132 (9.28%) Windows Server
17 127 (8.92%) Project Delivery
18 125 (8.78%) Microsoft Office
19 124 (8.71%) Change Management
20 108 (7.59%) Root Cause Analysis
21 106 (7.45%) Microsoft Intune
22 101 (7.10%) Stakeholder Engagement
23 99 (6.96%) User Experience
24 94 (6.61%) DNS
25 90 (6.32%) Microsoft Exchange
26 89 (6.25%) Collaborative Working
27 86 (6.04%) DHCP
28 83 (5.83%) Problem Management
29 82 (5.76%) SaaS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 132 (9.28%) SharePoint
2 90 (6.32%) Microsoft Exchange
3 24 (1.69%) IIS
4 14 (0.98%) Confluence
5 8 (0.56%) Skype for Business
6 3 (0.21%) Office Communications Server
6 3 (0.21%) SAS
7 2 (0.14%) Tomcat
8 1 (0.070%) Blackberry Enterprise Server
8 1 (0.070%) Exchange Server 2013
Applications
1 125 (8.78%) Microsoft Office
2 60 (4.22%) Microsoft Excel
3 19 (1.34%) Microsoft PowerPoint
4 2 (0.14%) Photoshop
4 2 (0.14%) Siemens NX
5 1 (0.070%) Revit
5 1 (0.070%) Windchill
Business Applications
1 17 (1.19%) iTrent
2 15 (1.05%) Dynamics CRM
2 15 (1.05%) NetSuite
3 14 (0.98%) Oracle Retail
4 11 (0.77%) Visualfiles
5 8 (0.56%) Dynamics NAV
5 8 (0.56%) Oracle EBS
5 8 (0.56%) Oracle Financials
6 7 (0.49%) Dynamics AX
6 7 (0.49%) Fidessa
6 7 (0.49%) Infor M3
7 6 (0.42%) NEC Housing
8 5 (0.35%) SAP Business One
8 5 (0.35%) Unit4 Business World
9 4 (0.28%) JDE OneWorld
9 4 (0.28%) JDE World
9 4 (0.28%) Oracle Applications
9 4 (0.28%) Oracle EBS R12
9 4 (0.28%) Payment Gateway
9 4 (0.28%) Shopify
Cloud Services
1 419 (29.44%) Microsoft 365
2 209 (14.69%) Azure
3 142 (9.98%) Entra ID
4 82 (5.76%) SaaS
5 66 (4.64%) Power Platform
6 61 (4.29%) Dynamics 365
6 61 (4.29%) OneDrive
7 20 (1.41%) PowerApps
8 18 (1.26%) Power Automate
9 15 (1.05%) Google Workspace
10 14 (0.98%) Microsoft Copilot
11 12 (0.84%) AWS
11 12 (0.84%) Azure DevOps
12 10 (0.70%) BigCommerce
13 9 (0.63%) Mimecast
14 6 (0.42%) GitHub
14 6 (0.42%) Slack
15 5 (0.35%) GCP
16 4 (0.28%) OCI
17 3 (0.21%) ChatGPT
Communications & Networking
1 94 (6.61%) DNS
2 86 (6.04%) DHCP
3 65 (4.57%) TCP/IP
4 50 (3.51%) Firewall
5 49 (3.44%) VPN
6 46 (3.23%) WAN
7 45 (3.16%) Wi-Fi
8 36 (2.53%) LAN
9 23 (1.62%) Unified Communications
10 22 (1.55%) VLAN
11 18 (1.26%) VoIP
12 14 (0.98%) Wireless
13 11 (0.77%) Broadband
13 11 (0.77%) SD-WAN
13 11 (0.77%) WebEx
14 10 (0.70%) 4G
14 10 (0.70%) FIX Connectivity
15 8 (0.56%) Skype
16 6 (0.42%) MPLS
16 6 (0.42%) Structured Cabling
Database & Business Intelligence
1 62 (4.36%) SQL Server
2 44 (3.09%) Power BI
3 22 (1.55%) Crystal Reports
4 6 (0.42%) Relational Database
4 6 (0.42%) SQL Server Reporting Services
5 4 (0.28%) Data Warehouse
5 4 (0.28%) MySQL
5 4 (0.28%) Oracle Database
5 4 (0.28%) Oracle Reports
5 4 (0.28%) Qlik Sense
5 4 (0.28%) SQL Server Integration Services
5 4 (0.28%) Tableau
6 3 (0.21%) Power Query
7 2 (0.14%) BusinessObjects
8 1 (0.070%) PostgreSQL
8 1 (0.070%) SQL Server Analysis Services
Development Applications
1 54 (3.79%) JIRA
2 4 (0.28%) Eclipse
2 4 (0.28%) Git
2 4 (0.28%) Oracle Forms
2 4 (0.28%) Toad
3 1 (0.070%) Hudson
General
1 559 (39.28%) Social Skills
2 237 (16.65%) Analytical Skills
3 198 (13.91%) Finance
4 92 (6.47%) Organisational Skills
5 91 (6.39%) Law
6 71 (4.99%) Manufacturing
7 66 (4.64%) Legal
8 65 (4.57%) Retail
9 61 (4.29%) Presentation Skills
10 34 (2.39%) Banking
11 33 (2.32%) Documentation Skills
12 21 (1.48%) Public Sector
13 18 (1.26%) Advertising
14 15 (1.05%) Automotive
15 11 (0.77%) Front Office
15 11 (0.77%) Inclusion and Diversity
16 9 (0.63%) Investment Banking
17 8 (0.56%) Legal Technology
18 7 (0.49%) Pharmaceutical
18 7 (0.49%) Telecoms
Libraries, Frameworks & Software Standards
1 30 (2.11%) XML
2 23 (1.62%) .NET
3 21 (1.48%) FIX Protocol
4 20 (1.41%) HTML
5 19 (1.34%) Web Services
6 17 (1.19%) CSS
7 15 (1.05%) REST
8 12 (0.84%) .NET Framework
8 12 (0.84%) SOAP
9 8 (0.56%) JSON
10 6 (0.42%) EDI
11 4 (0.28%) Oracle Fusion
11 4 (0.28%) WSDL
11 4 (0.28%) XSD
11 4 (0.28%) XSLT
12 3 (0.21%) ASP.NET Web Forms
12 3 (0.21%) Elastic Stack
12 3 (0.21%) Kafka
12 3 (0.21%) WinForms
13 2 (0.14%) Middleware
Miscellaneous
1 82 (5.76%) Onboarding
2 67 (4.71%) Driving Licence
3 48 (3.37%) Management Information System
4 35 (2.46%) Self-Motivation
5 27 (1.90%) Video Conferencing
6 19 (1.34%) Analytical Mindset
7 16 (1.12%) Enterprise Software
7 16 (1.12%) FMCG
8 15 (1.05%) Client/Server
9 12 (0.84%) iPhone
10 11 (0.77%) CMDB
11 10 (0.70%) iPad
11 10 (0.70%) Mobile App
12 9 (0.63%) Fixed Income
13 8 (0.56%) Data Structures
14 7 (0.49%) Equities
15 6 (0.42%) Data Centre
15 6 (0.42%) Hedge funds
15 6 (0.42%) Hybrid Cloud
15 6 (0.42%) NHS
Operating Systems
1 425 (29.87%) Windows
2 132 (9.28%) Windows Server
3 78 (5.48%) Windows 10
4 50 (3.51%) Linux
5 26 (1.83%) Mac OS
6 22 (1.55%) Android
6 22 (1.55%) Apple iOS
7 16 (1.12%) Unix
7 16 (1.12%) Windows Server 2019
8 6 (0.42%) CentOS
8 6 (0.42%) Rocky
8 6 (0.42%) Ubuntu
9 5 (0.35%) Solaris
10 4 (0.28%) Windows Server 2016
11 1 (0.070%) Windows 7
Processes & Methodologies
1 470 (33.03%) Problem-Solving
2 304 (21.36%) ITIL
3 284 (19.96%) Customer Service
4 267 (18.76%) Continuous Improvement
5 217 (15.25%) ITSM
6 195 (13.70%) Service Management
7 140 (9.84%) ERP
8 127 (8.92%) Project Delivery
9 124 (8.71%) Change Management
10 108 (7.59%) Root Cause Analysis
11 101 (7.10%) Stakeholder Engagement
12 99 (6.96%) User Experience
13 89 (6.25%) Collaborative Working
14 83 (5.83%) Problem Management
15 81 (5.69%) Logistics
15 81 (5.69%) Service Delivery
16 79 (5.55%) Release Management
17 72 (5.06%) Decision-Making
17 72 (5.06%) Process Improvement
18 69 (4.85%) Risk Management
Programming Languages
1 248 (17.43%) SQL
2 69 (4.85%) PowerShell
3 33 (2.32%) C#
4 28 (1.97%) JavaScript
5 19 (1.34%) Python
6 12 (0.84%) Java
7 11 (0.77%) Bash
8 9 (0.63%) C++
8 9 (0.63%) Ruby
9 8 (0.56%) PL/SQL
10 6 (0.42%) T-SQL
11 5 (0.35%) Perl
12 4 (0.28%) VB
12 4 (0.28%) XPath
13 3 (0.21%) PHP
14 2 (0.14%) Google Apps Script
14 2 (0.14%) Tcl
14 2 (0.14%) VBA
15 1 (0.070%) R
15 1 (0.070%) VB.NET
Qualifications
1 158 (11.10%) Degree
2 62 (4.36%) A+ Certification
3 39 (2.74%) Security Cleared
4 38 (2.67%) Microsoft Certification
5 23 (1.62%) Computer Science Degree
6 15 (1.05%) SC Cleared
7 14 (0.98%) Network+ Certification
8 12 (0.84%) BPSS Clearance
9 10 (0.70%) ITIL Certification
10 9 (0.63%) DBS Check
10 9 (0.63%) ITIL Foundation Certificate
11 8 (0.56%) Microsoft Certified Professional
12 7 (0.49%) CCNA
12 7 (0.49%) Cisco Certification
13 6 (0.42%) AAT
14 4 (0.28%) MBCS
14 4 (0.28%) MCSA
14 4 (0.28%) MCSE
15 3 (0.21%) Azure Certification
Quality Assurance & Compliance
1 51 (3.58%) SLA
2 21 (1.48%) ISO/IEC 27001
3 15 (1.05%) Data Quality
4 11 (0.77%) GDPR
5 10 (0.70%) Cyber Essentials
6 8 (0.56%) QA
7 4 (0.28%) Accessibility
8 2 (0.14%) PCI DSS
9 1 (0.070%) Cyber Essentials PLUS
9 1 (0.070%) PMO
System Software
1 290 (20.38%) Active Directory
2 36 (2.53%) Hyper-V
2 36 (2.53%) VMware Infrastructure
3 13 (0.91%) Firmware
4 10 (0.70%) Virtual Desktop
5 3 (0.21%) Microsoft Virtual Server
5 3 (0.21%) Virtual Machines
5 3 (0.21%) Virtual Servers
6 2 (0.14%) vSphere
6 2 (0.14%) XenApp
7 1 (0.070%) BitLocker
Systems Management
1 106 (7.45%) Microsoft Intune
2 13 (0.91%) Systems Management Server (SMS)
3 8 (0.56%) SCCM
4 7 (0.49%) Jamf Pro
5 6 (0.42%) Kibana
6 2 (0.14%) FortiGate
6 2 (0.14%) Grafana
7 1 (0.070%) Autotask
7 1 (0.070%) Cisco CUCM
7 1 (0.070%) Failover Clustering
7 1 (0.070%) Microsoft Clustering
Vendors
1 493 (34.65%) Microsoft
2 73 (5.13%) ServiceNow
3 55 (3.87%) Oracle
4 45 (3.16%) VMware
5 40 (2.81%) SAP
6 34 (2.39%) Cisco
7 19 (1.34%) IFS
8 18 (1.26%) Apple
8 18 (1.26%) iManage
9 15 (1.05%) Citrix
9 15 (1.05%) Google
9 15 (1.05%) Salesforce
10 14 (0.98%) Sage
11 13 (0.91%) Epicor
12 12 (0.84%) IBM
12 12 (0.84%) Meraki
13 10 (0.70%) IBM Sterling
13 10 (0.70%) Polycom
13 10 (0.70%) Starlink
14 9 (0.63%) FIS