Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,500 per year, according to job vacancies posted during the 6 months leading to 13 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
13 Mar 2026
Same period 2025 Same period 2024
Rank 138 190 165
Rank change year-on-year +52 -25 +91
Permanent jobs requiring a Support Analyst 1,142 721 1,489
As % of all permanent jobs in the UK 1.55% 1.65% 1.77%
As % of the Job Titles category 1.69% 1.82% 1.87%
Number of salaries quoted 851 531 1,215
10th Percentile £26,000 £25,000 £24,750
25th Percentile £30,000 £30,500 £28,250
Median annual salary (50th Percentile) £34,500 £40,000 £36,500
Median % change year-on-year -13.75% +9.59% +8.96%
75th Percentile £43,750 £52,500 £47,500
90th Percentile £53,750 £67,500 £60,000
UK excluding London median annual salary £32,750 £32,500 £32,500
% change year-on-year +0.77% - +6.56%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 67,702 39,587 79,421
% of permanent jobs with a recognized job title 91.82% 90.67% 94.61%
Number of salaries quoted 43,107 22,950 61,067
10th Percentile £30,000 £32,000 £28,500
25th Percentile £38,750 £43,750 £38,750
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.33%
75th Percentile £75,000 £80,000 £72,500
90th Percentile £95,000 £100,000 £92,000
UK excluding London median annual salary £50,000 £54,793 £50,000
% change year-on-year -8.75% +9.59% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 13 March 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 13 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +52 1,027 £34,000 -15.00% 98
UK excluding London +102 856 £32,750 +0.77% 92
South East +82 271 £33,000 -5.71% 38
London -14 251 £42,500 -15.00% 23
Work from Home +37 242 £35,000 -17.65% 38
Midlands +56 171 £32,500 +16.07% 12
North of England -17 161 £33,750 +10.66% 13
West Midlands +48 102 £35,000 +7.69% 8
South West +35 101 £32,500 +4.84% 12
Yorkshire -21 89 £28,875 -5.33% 5
East of England +25 70 £30,000 -7.69% 10
Scotland +32 69 £30,000 -14.29% 7
East Midlands +7 69 £27,500 +22.22% 4
North West -16 58 £35,221 +17.40% 7
North East -20 14 £43,500 +24.29% 1
Northern Ireland -18 11 £32,000 +15.11% 1
Wales -12 2 £42,000 -4.69% 1

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 13 March 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 414 (36.25%) Microsoft
2 365 (31.96%) Windows
3 337 (29.51%) Problem-Solving
4 295 (25.83%) Microsoft 365
5 261 (22.85%) Customer Service
6 246 (21.54%) Active Directory
7 238 (20.84%) ITIL
8 233 (20.40%) SQL
9 226 (19.79%) Azure
10 165 (14.45%) Degree
11 138 (12.08%) ERP
12 133 (11.65%) Microsoft Office
13 128 (11.21%) Continuous Improvement
14 126 (11.03%) Entra ID
15 114 (9.98%) ITSM
16 101 (8.84%) Microsoft Intune
17 98 (8.58%) Power Platform
18 94 (8.23%) Process Improvement
18 94 (8.23%) SharePoint
19 91 (7.97%) Windows 10
20 88 (7.71%) Business Intelligence
21 86 (7.53%) Windows Server
22 85 (7.44%) Microsoft Exchange
23 81 (7.09%) JIRA
23 81 (7.09%) SQL Server
24 80 (7.01%) Microsoft Excel
25 78 (6.83%) Change Management
26 77 (6.74%) Service Management
27 75 (6.57%) Power BI
28 74 (6.48%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 94 (8.23%) SharePoint
2 85 (7.44%) Microsoft Exchange
3 15 (1.31%) Confluence
4 9 (0.79%) IIS
5 5 (0.44%) CMS
5 5 (0.44%) Skype for Business
6 4 (0.35%) WebSphere
6 4 (0.35%) WebSphere Application Server
7 2 (0.18%) Exchange Server 2013
7 2 (0.18%) Tomcat
8 1 (0.088%) Appian
8 1 (0.088%) Moodle
8 1 (0.088%) Umbraco
Applications
1 133 (11.65%) Microsoft Office
2 80 (7.01%) Microsoft Excel
3 32 (2.80%) Microsoft PowerPoint
4 13 (1.14%) MS Visio
5 10 (0.88%) Spreadsheet
6 1 (0.088%) Acrobat
6 1 (0.088%) AutoCAD
6 1 (0.088%) Photoshop
Business Applications
1 30 (2.63%) Dynamics CRM
2 16 (1.40%) Endur
3 15 (1.31%) NEC Housing
4 12 (1.05%) Dynamics AX
4 12 (1.05%) NetSuite
5 11 (0.96%) Unit4 Business World
5 11 (0.96%) Visualfiles
6 9 (0.79%) Magento
6 9 (0.79%) Shopify
7 8 (0.70%) Dynamics NAV
8 7 (0.61%) SAP S/4HANA
9 6 (0.53%) Elite 3E
9 6 (0.53%) Fidessa
9 6 (0.53%) SAP HR
9 6 (0.53%) SAP Payroll
10 5 (0.44%) SAP ERP
11 4 (0.35%) Dynamics GP
12 3 (0.26%) Alphatax
12 3 (0.26%) SAP Business ByDesign
13 2 (0.18%) Oracle Payables
Cloud Services
1 295 (25.83%) Microsoft 365
2 226 (19.79%) Azure
3 126 (11.03%) Entra ID
4 98 (8.58%) Power Platform
5 52 (4.55%) Dynamics 365
6 49 (4.29%) SaaS
7 40 (3.50%) OneDrive
8 27 (2.36%) AWS
9 23 (2.01%) Power Automate
10 17 (1.49%) Azure DevOps
11 13 (1.14%) Google Workspace
11 13 (1.14%) PowerApps
12 11 (0.96%) Boomi
12 11 (0.96%) dbt
12 11 (0.96%) iPaaS
12 11 (0.96%) Workato
13 9 (0.79%) ClickUp
14 8 (0.70%) PaaS
15 7 (0.61%) IaaS
16 6 (0.53%) OCI
Communications & Networking
1 74 (6.48%) DNS
2 68 (5.95%) DHCP
3 62 (5.43%) Firewall
4 60 (5.25%) VPN
5 44 (3.85%) TCP/IP
6 25 (2.19%) Remote Desktop
7 16 (1.40%) Broadband
7 16 (1.40%) WAN
7 16 (1.40%) Wi-Fi
8 15 (1.31%) LAN
8 15 (1.31%) Wireless
9 12 (1.05%) WinSCP
10 11 (0.96%) VLAN
10 11 (0.96%) VoIP
11 10 (0.88%) WebEx
12 9 (0.79%) Unified Communications
13 8 (0.70%) 4G
14 7 (0.61%) MPLS
15 6 (0.53%) DKIM
15 6 (0.53%) DMARC
Database & Business Intelligence
1 81 (7.09%) SQL Server
2 75 (6.57%) Power BI
3 27 (2.36%) Relational Database
4 15 (1.31%) Oracle Reports
5 14 (1.23%) Metabase
5 14 (1.23%) SQL Server Integration Services
6 13 (1.14%) SQL Server Reporting Services
7 11 (0.96%) Data Warehouse
8 8 (0.70%) PostgreSQL
9 5 (0.44%) SAP BW
10 4 (0.35%) DB2
11 3 (0.26%) Azure SQL Database
12 2 (0.18%) BusinessObjects
12 2 (0.18%) Crystal Reports
12 2 (0.18%) Power Query
13 1 (0.088%) MySQL
13 1 (0.088%) Oracle Database
Development Applications
1 81 (7.09%) JIRA
2 22 (1.93%) Git
3 14 (1.23%) Visual Studio
4 7 (0.61%) Bitbucket
5 4 (0.35%) LabVIEW
6 2 (0.18%) Rational Rhapsody
7 1 (0.088%) SQL Server Management Studio (SSMS)
General
1 445 (38.97%) Social Skills
2 196 (17.16%) Finance
3 170 (14.89%) Analytical Skills
4 76 (6.65%) Law
5 72 (6.30%) Organisational Skills
6 69 (6.04%) Retail
7 68 (5.95%) Manufacturing
8 63 (5.52%) Legal
9 51 (4.47%) Telecoms
10 28 (2.45%) Documentation Skills
11 27 (2.36%) Advertising
12 21 (1.84%) Marketing
13 17 (1.49%) Banking
14 15 (1.31%) Automotive
15 13 (1.14%) Billing
16 12 (1.05%) Back Office
17 9 (0.79%) Financial Institution
18 7 (0.61%) Inclusion and Diversity
19 6 (0.53%) Publishing
20 5 (0.44%) Games
Libraries, Frameworks & Software Standards
1 29 (2.54%) .NET
2 15 (1.31%) Web Services
3 14 (1.23%) Middleware
4 9 (0.79%) EDI
4 9 (0.79%) FIX Protocol
5 8 (0.70%) REST
5 8 (0.70%) SOAP
6 5 (0.44%) CSS
6 5 (0.44%) HTML
7 4 (0.35%) Oracle Fusion
7 4 (0.35%) Software Packaging
8 2 (0.18%) JSON
8 2 (0.18%) React
8 2 (0.18%) XML
9 1 (0.088%) Elastic Stack
9 1 (0.088%) MFC
9 1 (0.088%) SAP CAF
Miscellaneous
1 101 (8.84%) Onboarding
2 80 (7.01%) Driving Licence
3 55 (4.82%) Management Information System
4 40 (3.50%) Video Conferencing
5 30 (2.63%) Enterprise Software
6 23 (2.01%) Self-Motivation
7 19 (1.66%) NHS
8 15 (1.31%) Analytical Mindset
8 15 (1.31%) Product Ownership
8 15 (1.31%) Renewable Energy
9 11 (0.96%) Low-Code
10 9 (0.79%) Client/Server
11 8 (0.70%) EPoS
11 8 (0.70%) iPhone
11 8 (0.70%) Mobile App
12 7 (0.61%) IoT
13 6 (0.53%) Data Protection Act
13 6 (0.53%) Reference Data
14 5 (0.44%) FMCG
14 5 (0.44%) Housing Association
Operating Systems
1 365 (31.96%) Windows
2 91 (7.97%) Windows 10
3 86 (7.53%) Windows Server
4 45 (3.94%) Linux
5 42 (3.68%) Mac OS
6 34 (2.98%) Android
7 33 (2.89%) Apple iOS
8 11 (0.96%) Unix
9 8 (0.70%) Windows Server 2016
10 7 (0.61%) Windows Server 2012
10 7 (0.61%) Windows Server 2019
11 4 (0.35%) Windows Server 2008
12 3 (0.26%) Solaris
12 3 (0.26%) Ubuntu
13 2 (0.18%) VMS
13 2 (0.18%) Windows 7
14 1 (0.088%) AIX
14 1 (0.088%) Mac OS X
14 1 (0.088%) Windows Server 2003
Processes & Methodologies
1 337 (29.51%) Problem-Solving
2 261 (22.85%) Customer Service
3 238 (20.84%) ITIL
4 138 (12.08%) ERP
5 128 (11.21%) Continuous Improvement
6 114 (9.98%) ITSM
7 94 (8.23%) Process Improvement
8 88 (7.71%) Business Intelligence
9 78 (6.83%) Change Management
10 77 (6.74%) Service Management
11 65 (5.69%) CRM
12 56 (4.90%) Cybersecurity
13 52 (4.55%) Mentoring
14 40 (3.50%) Computer Science
15 38 (3.33%) Data Management
15 38 (3.33%) Migration
15 38 (3.33%) Root Cause Analysis
16 37 (3.24%) Data Analysis
16 37 (3.24%) User Experience
17 36 (3.15%) Service Delivery
Programming Languages
1 233 (20.40%) SQL
2 41 (3.59%) PowerShell
3 35 (3.06%) T-SQL
4 31 (2.71%) Python
5 28 (2.45%) C#
6 17 (1.49%) Java
7 14 (1.23%) VB.NET
8 5 (0.44%) ABAP
8 5 (0.44%) Data Analysis Expressions
8 5 (0.44%) Kusto Query Language
8 5 (0.44%) PL/SQL
8 5 (0.44%) VBA
9 4 (0.35%) Delphi
9 4 (0.35%) JavaScript
9 4 (0.35%) Pascal
9 4 (0.35%) PHP
10 3 (0.26%) Apex Code
10 3 (0.26%) Bash
10 3 (0.26%) Bicep
11 2 (0.18%) VB
Qualifications
1 165 (14.45%) Degree
2 43 (3.77%) Microsoft Certification
3 40 (3.50%) Security Cleared
4 34 (2.98%) A+ Certification
5 24 (2.10%) SC Cleared
6 20 (1.75%) Microsoft Certified Professional
7 19 (1.66%) Computer Science Degree
8 18 (1.58%) HND
9 14 (1.23%) HNC
10 12 (1.05%) ITIL Foundation Certificate
11 10 (0.88%) ITIL Certification
12 9 (0.79%) DBS Check
12 9 (0.79%) Network+ Certification
13 7 (0.61%) CCNA
13 7 (0.61%) Cisco Certification
13 7 (0.61%) DV Cleared
14 6 (0.53%) MCSA
15 5 (0.44%) MCSE
15 5 (0.44%) SAP Certification
16 4 (0.35%) BPSS Clearance
Quality Assurance & Compliance
1 71 (6.22%) SLA
2 22 (1.93%) QA
3 16 (1.40%) Accessibility
4 11 (0.96%) Cyber Essentials
5 9 (0.79%) GDPR
5 9 (0.79%) ISO/IEC 27001
6 6 (0.53%) Cyber Essentials PLUS
6 6 (0.53%) Data Quality
7 4 (0.35%) Actionable Recommendations
8 1 (0.088%) PCI DSS
System Software
1 246 (21.54%) Active Directory
2 28 (2.45%) VMware Infrastructure
3 15 (1.31%) Hyper-V
4 10 (0.88%) Virtual Desktop
5 5 (0.44%) BitLocker
5 5 (0.44%) Virtual Machines
6 4 (0.35%) XenApp
7 3 (0.26%) Docker
8 1 (0.088%) vSphere
Systems Management
1 101 (8.84%) Microsoft Intune
2 20 (1.75%) SCCM
3 9 (0.79%) Grafana
4 7 (0.61%) Control-M
4 7 (0.61%) Kubernetes
4 7 (0.61%) Prometheus
5 4 (0.35%) Jamf Pro
5 4 (0.35%) Single Sign-On
6 3 (0.26%) Terraform
7 1 (0.088%) AirWatch
7 1 (0.088%) EMC NetWorker
7 1 (0.088%) SCOM
7 1 (0.088%) Symantec Endpoint Protection
Vendors
1 414 (36.25%) Microsoft
2 43 (3.77%) ServiceNow
3 32 (2.80%) Oracle
3 32 (2.80%) VMware
4 27 (2.36%) SAP
5 20 (1.75%) Adobe
6 18 (1.58%) Cisco
7 16 (1.40%) Google
8 15 (1.31%) Apple
8 15 (1.31%) Freshdesk
9 12 (1.05%) Nintex
9 12 (1.05%) Salesforce
10 11 (0.96%) CheckPoint
10 11 (0.96%) ConnectWise
10 11 (0.96%) HubSpot
10 11 (0.96%) iManage
10 11 (0.96%) Northgate
10 11 (0.96%) Palo Alto
11 10 (0.88%) Sage
12 8 (0.70%) Juniper