Period
to 3 March 2021

The median annual salary for a Support Analyst was £32,500 in advertised job vacancies during the 6 months to 3 March 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK
6 months to
3 Mar 2021
Same period 2020 Same period 2019
Rank 216 159 139
Rank change year-on-year -57 -20 -3
Permanent jobs requiring a Support Analyst 1,149 2,647 3,731
As % of all permanent jobs advertised in the UK 1.52% 2.17% 2.50%
As % of the Job Titles category 1.62% 2.27% 2.60%
Number of salaries quoted 1,138 2,293 3,313
Median annual salary £32,500 £31,500 £32,500
Median salary % change year-on-year +3.17% -3.08% +8.33%
10th Percentile £21,250 £21,250 £21,250
90th Percentile £57,500 £56,250 £57,500
UK excluding London median annual salary £30,000 £28,053 £29,500
% change year-on-year +6.94% -4.91% +7.27%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 70,984 116,630 143,307
% of permanent IT jobs with a recognized job title 93.79% 95.46% 95.96%
Number of salaries quoted 56,610 94,492 116,127
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% -
10th Percentile £31,750 £29,000 £28,250
90th Percentile £87,500 £87,500 £84,672
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 3 March 2021.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 3 March 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -50 1,047 £32,500 +2.93% 109
UK excluding London -17 764 £30,000 +6.94% 90
London -96 361 £38,500 +10.00% 26
South East -11 198 £29,000 -3.33% 22
North of England +10 192 £32,500 +16.07% 25
Midlands -11 169 £29,360 +15.14% 18
Work from Home +26 146 £32,500 +1.56% 20
Yorkshire +19 111 £35,000 +27.27% 11
West Midlands -13 110 £29,000 +5.45% 11
South West +1 75 £26,500 -3.64% 11
North West -14 72 £29,000 +3.57% 12
East Midlands 0 59 £29,360 +17.44% 7
Scotland -19 59 £26,500 -18.46% 6
East of England +17 49 £32,500 - 6
Wales +5 12 £26,500 +6.00% 2
North East +16 9 £26,000 +6.12% 2
Northern Ireland +6 9 £37,500 +56.25%
Isle of Man - 1 - -

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 3 March 2021, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 518 (45.08%) Windows
2 399 (34.73%) Microsoft
3 392 (34.12%) Microsoft 365
4 384 (33.42%) SQL
5 328 (28.55%) Active Directory
6 251 (21.85%) ITIL
7 208 (18.10%) Azure
8 196 (17.06%) Finance
9 184 (16.01%) SQL Server
10 182 (15.84%) Problem-Solving
11 172 (14.97%) Windows 10
12 170 (14.80%) Windows Server
13 168 (14.62%) Microsoft Office
14 131 (11.40%) SharePoint
15 125 (10.88%) Analytical Skills
16 109 (9.49%) VMware
17 97 (8.44%) Linux
18 95 (8.27%) SLA
19 90 (7.83%) PowerShell
19 90 (7.83%) Problem Management
19 90 (7.83%) SCCM
20 85 (7.40%) Service Management
20 85 (7.40%) Microsoft Excel
21 84 (7.31%) Firewall
22 80 (6.96%) .NET
22 80 (6.96%) Degree
23 79 (6.88%) Incident Management
23 79 (6.88%) Citrix
24 78 (6.79%) CRM
25 76 (6.61%) Cisco

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 131 (11.40%) SharePoint
2 60 (5.22%) MS Exchange
3 19 (1.65%) IIS
4 17 (1.48%) Exchange Server 2013
5 10 (0.87%) Apache
6 8 (0.70%) Adobe Experience Manager
6 8 (0.70%) Skype for Business
7 7 (0.61%) SharePoint 2010
8 6 (0.52%) WebLogic
9 5 (0.44%) CMS
9 5 (0.44%) JBoss
9 5 (0.44%) Sitefinity
10 4 (0.35%) Elasticsearch
10 4 (0.35%) IBM Notes
10 4 (0.35%) Sitecore CMS
11 3 (0.26%) Appian
11 3 (0.26%) Confluence
11 3 (0.26%) SharePoint 2013
11 3 (0.26%) Tomcat
12 2 (0.17%) SAS
Applications
1 168 (14.62%) Microsoft Office
2 85 (7.40%) Microsoft Excel
3 35 (3.05%) Microsoft PowerPoint
4 18 (1.57%) MS Visio
5 17 (1.48%) AutoCAD
5 17 (1.48%) Revit
6 1 (0.087%) Acrobat
6 1 (0.087%) Adobe Creative Suite
6 1 (0.087%) Microsoft Project
6 1 (0.087%) Spreadsheet
Business Applications
1 30 (2.61%) Dynamics CRM
2 15 (1.31%) Dynamics NAV
3 10 (0.87%) SAP Hybris
4 9 (0.78%) Elite 3E
4 9 (0.78%) NetSuite
4 9 (0.78%) Oracle Applications
5 8 (0.70%) SAP SD
6 6 (0.52%) Dynamics AX
6 6 (0.52%) Northgate Housing
6 6 (0.52%) Salesforce.com CRM
6 6 (0.52%) SAP Oil and Gas
7 4 (0.35%) Bond Adapt
7 4 (0.35%) iTrent
8 3 (0.26%) Maximo
8 3 (0.26%) Remedy ITSM
8 3 (0.26%) SAP S/4HANA
9 2 (0.17%) Aareon QL
9 2 (0.17%) Markit EDM
9 2 (0.17%) Oracle Financials
9 2 (0.17%) PeopleSoft Financials
Cloud Services
1 392 (34.12%) Microsoft 365
2 208 (18.10%) Azure
3 44 (3.83%) AWS
4 37 (3.22%) SaaS
5 34 (2.96%) Azure Active Directory
6 29 (2.52%) Power Platform
7 25 (2.18%) Dynamics 365
8 17 (1.48%) Adobe Creative Cloud
9 11 (0.96%) AWS CloudFormation
10 8 (0.70%) Adobe Analytics
11 6 (0.52%) Cloud Computing
12 5 (0.44%) G Suite
12 5 (0.44%) Mimecast
12 5 (0.44%) PowerApps
13 4 (0.35%) GCP
13 4 (0.35%) OneDrive
14 3 (0.26%) iPaaS
14 3 (0.26%) OpenShift
15 2 (0.17%) FinancialForce
15 2 (0.17%) Power Automate
Communications & Networking
1 84 (7.31%) Firewall
2 62 (5.40%) VoIP
3 50 (4.35%) LAN
4 48 (4.18%) DNS
5 45 (3.92%) WAN
6 44 (3.83%) Unified Communications
7 42 (3.66%) VPN
8 39 (3.39%) DHCP
9 36 (3.13%) TCP/IP
10 24 (2.09%) Wireless
11 22 (1.91%) Wi-Fi
12 21 (1.83%) SAN
13 20 (1.74%) VLAN
14 18 (1.57%) Internet
15 16 (1.39%) SSH
16 15 (1.31%) NAS
17 14 (1.22%) Intranet
18 10 (0.87%) Skype
19 9 (0.78%) MPLS
19 9 (0.78%) Remote Desktop
Database & Business Intelligence
1 184 (16.01%) SQL Server
2 53 (4.61%) SQL Server Reporting Services
3 48 (4.18%) SQL Server Integration Services
4 30 (2.61%) Data Warehouse
5 29 (2.52%) Relational Database
6 25 (2.18%) MySQL
7 23 (2.00%) Power BI
8 19 (1.65%) Oracle Database
9 17 (1.48%) Crystal Reports
9 17 (1.48%) RDBMS
10 15 (1.31%) Cosmos DB
10 15 (1.31%) Data Lake
11 13 (1.13%) Azure SQL Database
12 12 (1.04%) SQL Server 2008
13 9 (0.78%) Amazon RDS
13 9 (0.78%) SQL Server 2016
14 7 (0.61%) SQL Server 2000
14 7 (0.61%) SQL Server Analysis Services
15 6 (0.52%) Big Data
15 6 (0.52%) SQL Server 2005
Development Applications
1 29 (2.52%) JIRA
2 5 (0.44%) Eclipse
3 4 (0.35%) ERwin
3 4 (0.35%) Oracle Forms
4 3 (0.26%) Git (software)
5 2 (0.17%) InstallShield
5 2 (0.17%) Jenkins
5 2 (0.17%) MSI
6 1 (0.087%) Artifactory
6 1 (0.087%) Maven
6 1 (0.087%) Oracle APEX
6 1 (0.087%) PhpStorm
6 1 (0.087%) SonarQube
6 1 (0.087%) Team Foundation Server
6 1 (0.087%) Toad
General
1 196 (17.06%) Finance
2 66 (5.74%) Law
3 56 (4.87%) Back Office
4 33 (2.87%) Banking
5 28 (2.44%) Manufacturing
5 28 (2.44%) Public Sector
6 26 (2.26%) Legal
7 25 (2.18%) Retail
8 19 (1.65%) Front Office
9 18 (1.57%) French Language
10 15 (1.31%) Automotive
10 15 (1.31%) Financial Institution
11 13 (1.13%) German Language
12 11 (0.96%) Billing
12 11 (0.96%) Telecoms
13 9 (0.78%) Digital Economy
13 9 (0.78%) Social Housing
14 8 (0.70%) Local Government
14 8 (0.70%) Spanish Language
15 7 (0.61%) Marketing
Libraries, Frameworks & Software Standards
1 80 (6.96%) .NET
2 36 (3.13%) HTML
3 30 (2.61%) FIX Protocol
4 28 (2.44%) CSS
5 17 (1.48%) XML
6 16 (1.39%) Web Services
7 14 (1.22%) ADO
8 11 (0.96%) WML
9 9 (0.78%) Middleware
10 8 (0.70%) JSON
11 6 (0.52%) REST
12 5 (0.44%) ASP.NET
12 5 (0.44%) WinForms
13 4 (0.35%) EDI
14 3 (0.26%) AngularJS
14 3 (0.26%) LDAP
14 3 (0.26%) SAML
14 3 (0.26%) SOAP
15 2 (0.17%) COM
15 2 (0.17%) XMPP
Miscellaneous
1 125 (10.88%) Analytical Skills
2 63 (5.48%) Management Information System
3 31 (2.70%) Driving Licence
4 27 (2.35%) Self-Motivation
5 20 (1.74%) Video Conferencing
6 17 (1.48%) Life Science
6 17 (1.48%) Renewable Energy
7 15 (1.31%) Equities
8 13 (1.13%) SWIFT
9 12 (1.04%) Data Centre
10 11 (0.96%) Smartphone
11 10 (0.87%) iPad
12 9 (0.78%) CMDB
12 9 (0.78%) Derivative
12 9 (0.78%) iPhone
13 8 (0.70%) Blackberry
13 8 (0.70%) Fixed Income
14 7 (0.61%) Clustering
14 7 (0.61%) Enterprise Storage
15 6 (0.52%) Analytical Mindset
Operating Systems
1 518 (45.08%) Windows
2 172 (14.97%) Windows 10
3 170 (14.80%) Windows Server
4 97 (8.44%) Linux
5 72 (6.27%) Windows 7
6 70 (6.09%) Unix
7 40 (3.48%) Windows Server 2012
8 31 (2.70%) Windows Server 2016
9 28 (2.44%) Red Hat Enterprise Linux
10 26 (2.26%) Windows Server 2008
11 21 (1.83%) Android
12 18 (1.57%) Apple iOS
13 17 (1.48%) Mac OS
14 16 (1.39%) Windows Server 2019
15 11 (0.96%) Mac OS X
16 10 (0.87%) Windows 8
16 10 (0.87%) Windows Server 2003
17 7 (0.61%) Ubuntu
18 6 (0.52%) CentOS
18 6 (0.52%) Windows Vista
Processes & Methodologies
1 251 (21.85%) ITIL
2 182 (15.84%) Problem-Solving
3 90 (7.83%) Problem Management
4 85 (7.40%) Service Management
5 79 (6.88%) Incident Management
6 78 (6.79%) CRM
7 63 (5.48%) Agile Software Development
7 63 (5.48%) ITSM
8 62 (5.40%) ERP
9 58 (5.05%) Stakeholder Management
10 56 (4.87%) DevOps
11 54 (4.70%) Identity Access Management
12 51 (4.44%) Change Management
13 46 (4.00%) Service Delivery
14 41 (3.57%) Identity Management
14 41 (3.57%) Process Improvement
15 39 (3.39%) Computer Science
16 32 (2.79%) Business Intelligence
17 28 (2.44%) Configuration Management
17 28 (2.44%) Logistics
Programming Languages
1 384 (33.42%) SQL
2 90 (7.83%) PowerShell
3 70 (6.09%) C#
4 63 (5.48%) Python
5 58 (5.05%) T-SQL
6 56 (4.87%) Java
7 31 (2.70%) JavaScript
8 24 (2.09%) Bash Shell
9 22 (1.91%) VB
10 20 (1.74%) Perl
10 20 (1.74%) VBA
11 19 (1.65%) Shell Script
12 8 (0.70%) VB.NET
13 7 (0.61%) Ruby
14 6 (0.52%) Korn
15 5 (0.44%) PHP
15 5 (0.44%) PL/SQL
15 5 (0.44%) VB6
16 4 (0.35%) C
16 4 (0.35%) C++
Qualifications
1 80 (6.96%) Degree
2 74 (6.44%) ITIL Certification
3 45 (3.92%) Microsoft Certification
4 35 (3.05%) MCSE
5 30 (2.61%) Security Cleared
6 14 (1.22%) MCSA
7 11 (0.96%) A+ Certification
8 10 (0.87%) MCP
9 9 (0.78%) CCNA
9 9 (0.78%) Cisco Certification
10 8 (0.70%) MOS
11 7 (0.61%) Computer Science Degree
11 7 (0.61%) HND
11 7 (0.61%) MCITP
12 6 (0.52%) HNC
12 6 (0.52%) SC Cleared
13 5 (0.44%) CCDA
13 5 (0.44%) CCENT
13 5 (0.44%) CCNP
13 5 (0.44%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 95 (8.27%) SLA
2 22 (1.91%) GDPR
3 13 (1.13%) QA
4 8 (0.70%) MiFID
5 3 (0.26%) ISO/IEC 27001
5 3 (0.26%) PMO
6 2 (0.17%) Cyber Essentials
6 2 (0.17%) Cyber Essentials PLUS
6 2 (0.17%) IFRS
7 1 (0.087%) Data Quality
7 1 (0.087%) Dodd-Frank
7 1 (0.087%) EMIR
7 1 (0.087%) ISO 9001
7 1 (0.087%) SEPA
System Software
1 328 (28.55%) Active Directory
2 65 (5.66%) VMware Infrastructure
3 42 (3.66%) Virtual Desktop
4 30 (2.61%) Hyper-V
5 19 (1.65%) XenDesktop
6 17 (1.48%) XenApp
7 16 (1.39%) BitLocker
8 14 (1.22%) Virtual Machines
9 9 (0.78%) Docker
10 8 (0.70%) Firmware
10 8 (0.70%) vSphere
11 7 (0.61%) NFS
12 6 (0.52%) VMware ESXi
13 4 (0.35%) Microsoft App-V
14 2 (0.17%) Virtual Servers
15 1 (0.087%) Terminal Services
Systems Management
1 90 (7.83%) SCCM
2 26 (2.26%) Terraform
3 19 (1.65%) Microsoft Intune
4 15 (1.31%) Grafana
4 15 (1.31%) Puppet
5 14 (1.22%) Packer
6 9 (0.78%) Backup Exec
7 8 (0.70%) AirWatch
8 5 (0.44%) Ansible
9 4 (0.35%) Jamf Pro
9 4 (0.35%) WSUS
10 3 (0.26%) Control-M
11 2 (0.17%) Kubernetes
11 2 (0.17%) Nagios
11 2 (0.17%) Oracle Enterprise Manager
11 2 (0.17%) SCOM
11 2 (0.17%) Single Sign-On
12 1 (0.087%) cPanel
12 1 (0.087%) Opscode Chef
12 1 (0.087%) SCSM
Vendors
1 399 (34.73%) Microsoft
2 109 (9.49%) VMware
3 79 (6.88%) Citrix
4 76 (6.61%) Cisco
5 72 (6.27%) Oracle
6 42 (3.66%) SAP
7 35 (3.05%) Red Hat
8 28 (2.44%) ServiceNow
9 27 (2.35%) Adobe
10 26 (2.26%) Apple
11 21 (1.83%) Google
12 20 (1.74%) Sophos
13 19 (1.65%) HP
14 17 (1.48%) Autodesk
15 15 (1.31%) SolarWinds
16 14 (1.22%) Bloomberg
16 14 (1.22%) Salesforce.com
17 13 (1.13%) Dell
17 13 (1.13%) Veeam
18 12 (1.04%) Sybase