Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,000 per year, according to job vacancies posted during the 6 months leading to 19 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
19 Sep 2026
Same period 2025 Same period 2024
Rank 166 129 197
Rank change year-on-year -37 +68 -14
Permanent jobs requiring a Support Analyst 1,395 1,204 1,077
As % of all permanent jobs in the UK 1.20% 2.44% 1.38%
As % of the Job Titles category 1.29% 2.72% 1.45%
Number of salaries quoted 1,142 1,018 661
10th Percentile £26,500 £25,750 £24,500
25th Percentile £29,111 £28,000 £29,000
Median annual salary (50th Percentile) £34,000 £33,500 £35,000
Median % change year-on-year +1.49% -4.29% -
75th Percentile £42,500 £42,500 £45,000
90th Percentile £50,000 £55,000 £64,375
UK excluding London median annual salary £32,250 £31,500 £32,500
% change year-on-year +2.38% -3.08% +1.56%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 108,200 44,314 74,420
% of permanent jobs with a recognized job title 93.19% 89.66% 95.24%
Number of salaries quoted 74,226 26,055 44,614
10th Percentile £30,000 £28,250 £30,000
25th Percentile £40,250 £36,250 £40,000
Median annual salary (50th Percentile) £58,500 £55,000 £55,000
Median % change year-on-year +6.36% - -8.33%
75th Percentile £77,500 £75,000 £73,750
90th Percentile £100,000 £95,000 £92,500
UK excluding London median annual salary £55,000 £47,500 £50,000
% change year-on-year +15.79% -5.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 19 September 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 19 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -25 1,274 £34,250 +2.24% 176
UK excluding London -4 1,146 £32,250 +2.38% 124
South East +16 318 £32,500 -0.76% 45
Work from Home -10 315 £37,500 +13.64% 62
North of England +8 281 £32,375 +5.28% 40
London -67 233 £44,615 -0.86% 64
Midlands -47 165 £35,000 +16.67% 15
North West +66 156 £34,000 +3.82% 27
South West -52 141 £32,500 - 6
East of England -9 136 £30,000 +1.69% 14
Yorkshire -18 115 £31,000 +8.77% 12
East Midlands -33 100 £35,000 +18.64% 11
West Midlands -59 65 £36,000 +9.09% 4
Scotland +15 50 £30,000 -30.64% 1
Northern Ireland -43 34 £40,000 -20.00% 4
Wales -69 21 £35,000 +16.67% 1
North East -77 10 £30,000 -4.76% 1

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 19 September 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 505 (36.20%) Microsoft
2 449 (32.19%) Problem-Solving
3 437 (31.33%) Windows
4 425 (30.47%) Microsoft 365
5 301 (21.58%) Active Directory
6 265 (19.00%) ITIL
7 261 (18.71%) Customer Service
8 253 (18.14%) SQL
9 235 (16.85%) Continuous Improvement
10 204 (14.62%) Azure
11 179 (12.83%) ITSM
12 153 (10.97%) Service Management
13 149 (10.68%) ERP
14 136 (9.75%) Entra ID
15 134 (9.61%) SharePoint
16 130 (9.32%) Windows Server
17 126 (9.03%) Microsoft Office
18 119 (8.53%) Degree
19 97 (6.95%) Microsoft Intune
20 92 (6.59%) Project Delivery
21 90 (6.45%) Change Management
22 86 (6.16%) Microsoft Exchange
23 85 (6.09%) DNS
24 82 (5.88%) SaaS
25 80 (5.73%) Service Delivery
26 79 (5.66%) Windows 10
27 77 (5.52%) Collaborative Working
27 77 (5.52%) DHCP
28 76 (5.45%) Root Cause Analysis
29 75 (5.38%) ServiceNow

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 134 (9.61%) SharePoint
2 86 (6.16%) Microsoft Exchange
3 27 (1.94%) IIS
4 14 (1.00%) Confluence
5 12 (0.86%) Skype for Business
6 3 (0.22%) SAS
6 3 (0.22%) Tomcat
7 1 (0.072%) Blackberry Enterprise Server
7 1 (0.072%) Exchange Server 2013
7 1 (0.072%) Office Communications Server
Applications
1 126 (9.03%) Microsoft Office
2 66 (4.73%) Microsoft Excel
3 23 (1.65%) Microsoft PowerPoint
4 3 (0.22%) Photoshop
5 2 (0.14%) Siemens NX
6 1 (0.072%) Revit
6 1 (0.072%) Windchill
Business Applications
1 17 (1.22%) iTrent
2 15 (1.08%) Dynamics CRM
2 15 (1.08%) NetSuite
3 14 (1.00%) Oracle Retail
4 13 (0.93%) Visualfiles
5 10 (0.72%) Dynamics NAV
6 8 (0.57%) Oracle EBS
6 8 (0.57%) Oracle Financials
7 7 (0.50%) Dynamics AX
7 7 (0.50%) Fidessa
7 7 (0.50%) Infor M3
8 6 (0.43%) NEC Housing
9 5 (0.36%) Elite 3E
9 5 (0.36%) SAP Business One
9 5 (0.36%) Unit4 Business World
10 4 (0.29%) JDE OneWorld
10 4 (0.29%) JDE World
10 4 (0.29%) Oracle Applications
10 4 (0.29%) Oracle EBS R12
10 4 (0.29%) Shopify
Cloud Services
1 425 (30.47%) Microsoft 365
2 204 (14.62%) Azure
3 136 (9.75%) Entra ID
4 82 (5.88%) SaaS
5 67 (4.80%) Power Platform
6 62 (4.44%) Dynamics 365
7 60 (4.30%) OneDrive
8 21 (1.51%) PowerApps
9 18 (1.29%) Power Automate
10 16 (1.15%) Google Workspace
11 15 (1.08%) Microsoft Copilot
12 13 (0.93%) AWS
13 10 (0.72%) Azure DevOps
14 9 (0.65%) Mimecast
15 6 (0.43%) IaaS
15 6 (0.43%) PaaS
15 6 (0.43%) Slack
16 5 (0.36%) GCP
16 5 (0.36%) GitHub
17 4 (0.29%) OCI
Communications & Networking
1 85 (6.09%) DNS
2 77 (5.52%) DHCP
3 61 (4.37%) TCP/IP
4 56 (4.01%) WAN
5 53 (3.80%) Firewall
5 53 (3.80%) VPN
6 46 (3.30%) Wi-Fi
7 41 (2.94%) LAN
8 25 (1.79%) Unified Communications
9 22 (1.58%) VLAN
10 20 (1.43%) VoIP
11 13 (0.93%) SD-WAN
11 13 (0.93%) WebEx
12 12 (0.86%) Skype
12 12 (0.86%) Wireless
13 11 (0.79%) Broadband
14 10 (0.72%) 4G
15 9 (0.65%) FIX Connectivity
16 7 (0.50%) Network Security
17 6 (0.43%) Structured Cabling
Database & Business Intelligence
1 67 (4.80%) SQL Server
2 45 (3.23%) Power BI
3 24 (1.72%) Crystal Reports
4 8 (0.57%) Relational Database
5 6 (0.43%) SQL Server Integration Services
5 6 (0.43%) SQL Server Reporting Services
6 5 (0.36%) MySQL
7 4 (0.29%) BusinessObjects
7 4 (0.29%) Oracle Database
7 4 (0.29%) Oracle Reports
7 4 (0.29%) Power Query
8 3 (0.22%) Data Warehouse
8 3 (0.22%) Qlik Sense
8 3 (0.22%) Tableau
9 1 (0.072%) PostgreSQL
9 1 (0.072%) SQL Server Analysis Services
Development Applications
1 54 (3.87%) JIRA
2 4 (0.29%) Eclipse
2 4 (0.29%) Git
2 4 (0.29%) Oracle Forms
2 4 (0.29%) Toad
General
1 510 (36.56%) Social Skills
2 201 (14.41%) Finance
3 195 (13.98%) Analytical Skills
4 93 (6.67%) Law
5 82 (5.88%) Organisational Skills
6 79 (5.66%) Manufacturing
7 73 (5.23%) Legal
8 66 (4.73%) Retail
9 39 (2.80%) Documentation Skills
10 35 (2.51%) Banking
11 25 (1.79%) Presentation Skills
12 20 (1.43%) Public Sector
13 19 (1.36%) Advertising
14 13 (0.93%) Automotive
15 11 (0.79%) Front Office
15 11 (0.79%) Inclusion and Diversity
15 11 (0.79%) Local Government
16 9 (0.65%) Investment Banking
16 9 (0.65%) Legal Technology
17 7 (0.50%) International Banking
Libraries, Frameworks & Software Standards
1 30 (2.15%) XML
2 23 (1.65%) HTML
3 21 (1.51%) .NET
4 20 (1.43%) CSS
4 20 (1.43%) FIX Protocol
5 19 (1.36%) Web Services
6 15 (1.08%) REST
7 12 (0.86%) .NET Framework
7 12 (0.86%) SOAP
8 9 (0.65%) JSON
9 6 (0.43%) EDI
10 4 (0.29%) Oracle Fusion
10 4 (0.29%) WSDL
10 4 (0.29%) XSD
10 4 (0.29%) XSLT
11 3 (0.22%) Elastic Stack
11 3 (0.22%) Kafka
11 3 (0.22%) Middleware
12 2 (0.14%) 802.1X
13 1 (0.072%) ASP.NET Web Forms
Miscellaneous
1 77 (5.52%) Onboarding
2 61 (4.37%) Driving Licence
3 46 (3.30%) Management Information System
4 33 (2.37%) Self-Motivation
5 32 (2.29%) Video Conferencing
6 20 (1.43%) Analytical Mindset
6 20 (1.43%) Client/Server
7 12 (0.86%) Enterprise Software
7 12 (0.86%) FMCG
7 12 (0.86%) iPhone
8 10 (0.72%) iPad
9 9 (0.65%) CMDB
9 9 (0.65%) Fixed Income
9 9 (0.65%) Hybrid Cloud
10 8 (0.57%) Data Structures
11 6 (0.43%) Data Centre
11 6 (0.43%) Hedge funds
11 6 (0.43%) Linux Command Line
11 6 (0.43%) Operational Technology
11 6 (0.43%) Product Ownership
Operating Systems
1 437 (31.33%) Windows
2 130 (9.32%) Windows Server
3 79 (5.66%) Windows 10
4 51 (3.66%) Linux
5 27 (1.94%) Mac OS
6 23 (1.65%) Android
7 21 (1.51%) Apple iOS
8 16 (1.15%) Unix
8 16 (1.15%) Windows Server 2019
9 6 (0.43%) CentOS
9 6 (0.43%) Rocky
9 6 (0.43%) Ubuntu
10 5 (0.36%) Solaris
11 4 (0.29%) Windows Server 2016
Processes & Methodologies
1 449 (32.19%) Problem-Solving
2 265 (19.00%) ITIL
3 261 (18.71%) Customer Service
4 235 (16.85%) Continuous Improvement
5 179 (12.83%) ITSM
6 153 (10.97%) Service Management
7 149 (10.68%) ERP
8 92 (6.59%) Project Delivery
9 90 (6.45%) Change Management
10 80 (5.73%) Service Delivery
11 77 (5.52%) Collaborative Working
12 76 (5.45%) Root Cause Analysis
13 71 (5.09%) Process Improvement
14 70 (5.02%) Incident Management
15 68 (4.87%) Stakeholder Engagement
16 64 (4.59%) User Experience
17 62 (4.44%) Business Intelligence
18 59 (4.23%) Cybersecurity
19 54 (3.87%) CRM
20 52 (3.73%) Problem Management
Programming Languages
1 253 (18.14%) SQL
2 71 (5.09%) PowerShell
3 32 (2.29%) JavaScript
4 31 (2.22%) C#
5 19 (1.36%) Python
6 11 (0.79%) Bash
7 10 (0.72%) Java
8 9 (0.65%) C++
8 9 (0.65%) Ruby
9 8 (0.57%) PL/SQL
10 6 (0.43%) T-SQL
11 5 (0.36%) Perl
12 4 (0.29%) PHP
12 4 (0.29%) VB
12 4 (0.29%) XPath
13 3 (0.22%) VBA
14 2 (0.14%) Google Apps Script
14 2 (0.14%) Tcl
15 1 (0.072%) R
15 1 (0.072%) VB.NET
Qualifications
1 119 (8.53%) Degree
2 60 (4.30%) A+ Certification
3 39 (2.80%) Microsoft Certification
3 39 (2.80%) Security Cleared
4 19 (1.36%) SC Cleared
5 18 (1.29%) Computer Science Degree
6 14 (1.00%) Network+ Certification
7 10 (0.72%) BPSS Clearance
7 10 (0.72%) ITIL Certification
8 9 (0.65%) ITIL Foundation Certificate
9 8 (0.57%) Microsoft Certified Professional
10 7 (0.50%) CCNA
10 7 (0.50%) Cisco Certification
10 7 (0.50%) DBS Check
11 6 (0.43%) MBCS
12 5 (0.36%) AAT
13 4 (0.29%) MCSA
13 4 (0.29%) MCSE
14 3 (0.22%) Azure Certification
Quality Assurance & Compliance
1 52 (3.73%) SLA
2 23 (1.65%) ISO/IEC 27001
3 14 (1.00%) Data Quality
4 13 (0.93%) Cyber Essentials
5 9 (0.65%) QA
6 8 (0.57%) GDPR
7 4 (0.29%) Accessibility
8 2 (0.14%) PCI DSS
9 1 (0.072%) Cyber Essentials PLUS
9 1 (0.072%) DICOM
9 1 (0.072%) PMO
System Software
1 301 (21.58%) Active Directory
2 37 (2.65%) Hyper-V
3 32 (2.29%) VMware Infrastructure
4 9 (0.65%) Firmware
5 8 (0.57%) Virtual Desktop
6 3 (0.22%) Microsoft Virtual Server
6 3 (0.22%) Virtual Machines
6 3 (0.22%) Virtual Servers
7 2 (0.14%) vSphere
7 2 (0.14%) XenApp
8 1 (0.072%) BitLocker
Systems Management
1 97 (6.95%) Microsoft Intune
2 12 (0.86%) SCCM
3 10 (0.72%) Systems Management Server (SMS)
4 7 (0.50%) Jamf Pro
5 6 (0.43%) Kibana
6 2 (0.14%) FortiGate
6 2 (0.14%) Grafana
6 2 (0.14%) Single Sign-On
7 1 (0.072%) Autotask
7 1 (0.072%) Cisco CUCM
7 1 (0.072%) Failover Clustering
7 1 (0.072%) Microsoft Clustering
Vendors
1 505 (36.20%) Microsoft
2 75 (5.38%) ServiceNow
3 55 (3.94%) Oracle
4 44 (3.15%) VMware
5 38 (2.72%) SAP
6 28 (2.01%) Cisco
7 20 (1.43%) Citrix
7 20 (1.43%) iManage
8 18 (1.29%) IFS
9 17 (1.22%) Apple
10 16 (1.15%) Google
11 15 (1.08%) Sage
11 15 (1.08%) Salesforce
12 13 (0.93%) Epicor
13 12 (0.86%) IBM
13 12 (0.86%) Meraki
14 11 (0.79%) Polycom
15 10 (0.72%) Dell
15 10 (0.72%) IBM Sterling
15 10 (0.72%) Starlink