Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,828 per year, according to job vacancies posted during the 6 months leading to 12 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
12 Apr 2026
Same period 2025 Same period 2024
Rank 149 170 179
Rank change year-on-year +21 +9 +77
Permanent jobs requiring a Support Analyst 1,174 770 1,491
As % of all permanent jobs in the UK 1.39% 1.87% 1.61%
As % of the Job Titles category 1.50% 2.09% 1.70%
Number of salaries quoted 885 635 1,189
10th Percentile £26,250 £24,500 £24,450
25th Percentile £30,000 £29,750 £27,750
Median annual salary (50th Percentile) £34,828 £38,915 £36,000
Median % change year-on-year -10.50% +8.10% +8.04%
75th Percentile £43,250 £50,000 £47,500
90th Percentile £51,102 £67,500 £60,000
UK excluding London median annual salary £33,000 £32,500 £32,500
% change year-on-year +1.54% - +6.56%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 78,032 36,833 87,501
% of permanent jobs with a recognized job title 92.49% 89.60% 94.54%
Number of salaries quoted 50,099 23,287 65,490
10th Percentile £30,000 £31,250 £28,500
25th Percentile £40,000 £42,500 £38,500
Median annual salary (50th Percentile) £55,000 £60,000 £54,000
Median % change year-on-year -8.33% +11.11% -10.00%
75th Percentile £75,000 £78,750 £71,250
90th Percentile £95,000 £100,000 £90,000
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 12 April 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 12 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +4 1,057 £34,664 -9.96% 118
UK excluding London +40 900 £33,000 +1.54% 110
South East +72 292 £33,000 -5.71% 40
London -27 242 £42,500 -15.00% 20
Work from Home +26 239 £35,500 -16.47% 40
Midlands +32 176 £34,000 +19.30% 24
North of England -45 159 £34,000 +15.25% 16
West Midlands +51 115 £35,000 +4.48% 12
South West +3 110 £32,500 +4.00% 18
Yorkshire -40 86 £30,000 +5.26% 4
East of England -10 77 £30,000 -7.69% 14
Scotland +41 75 £30,000 -30.64% 4
North West -23 68 £35,000 +4.48% 10
East Midlands -18 61 £30,000 +23.71% 12
Northern Ireland -31 9 £32,000 -36.00%
North East -41 5 £47,500 +90.00% 2
Wales -26 2 £42,000 -4.69% 1

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 12 April 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 409 (34.84%) Microsoft
2 354 (30.15%) Windows
3 306 (26.06%) Microsoft 365
3 306 (26.06%) Problem-Solving
4 240 (20.44%) Active Directory
4 240 (20.44%) SQL
5 217 (18.48%) ITIL
6 215 (18.31%) Customer Service
7 211 (17.97%) Azure
8 151 (12.86%) ERP
9 147 (12.52%) Degree
10 140 (11.93%) Continuous Improvement
11 129 (10.99%) Microsoft Office
12 123 (10.48%) ITSM
13 110 (9.37%) Entra ID
14 103 (8.77%) Power Platform
15 94 (8.01%) Business Intelligence
15 94 (8.01%) Windows 10
16 90 (7.67%) Process Improvement
17 87 (7.41%) SharePoint
18 85 (7.24%) Microsoft Excel
19 83 (7.07%) SQL Server
20 82 (6.98%) Windows Server
21 81 (6.90%) Microsoft Exchange
22 80 (6.81%) Power BI
23 78 (6.64%) Microsoft Intune
24 76 (6.47%) Change Management
24 76 (6.47%) Service Management
24 76 (6.47%) SLA
25 74 (6.30%) JIRA

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 87 (7.41%) SharePoint
2 81 (6.90%) Microsoft Exchange
3 16 (1.36%) IIS
4 12 (1.02%) Confluence
5 8 (0.68%) Skype for Business
6 5 (0.43%) CMS
7 4 (0.34%) WebSphere
7 4 (0.34%) WebSphere Application Server
8 2 (0.17%) Tomcat
9 1 (0.085%) Appian
9 1 (0.085%) Moodle
9 1 (0.085%) Umbraco
Applications
1 129 (10.99%) Microsoft Office
2 85 (7.24%) Microsoft Excel
3 32 (2.73%) Microsoft PowerPoint
4 13 (1.11%) MS Visio
5 6 (0.51%) Spreadsheet
6 2 (0.17%) Photoshop
7 1 (0.085%) Acrobat
Business Applications
1 28 (2.39%) Dynamics CRM
2 15 (1.28%) Endur
2 15 (1.28%) NEC Housing
3 12 (1.02%) Dynamics AX
4 11 (0.94%) Unit4 Business World
4 11 (0.94%) Visualfiles
5 10 (0.85%) Dynamics NAV
5 10 (0.85%) NetSuite
6 9 (0.77%) Magento
6 9 (0.77%) Shopify
7 8 (0.68%) Elite 3E
8 6 (0.51%) SAP HR
8 6 (0.51%) SAP Payroll
8 6 (0.51%) SAP S/4HANA
9 5 (0.43%) Fidessa
9 5 (0.43%) SAP ERP
10 4 (0.34%) Dynamics GP
10 4 (0.34%) Exchequer
10 4 (0.34%) Primavera
11 3 (0.26%) SAP Business ByDesign
Cloud Services
1 306 (26.06%) Microsoft 365
2 211 (17.97%) Azure
3 110 (9.37%) Entra ID
4 103 (8.77%) Power Platform
5 55 (4.68%) Dynamics 365
6 48 (4.09%) SaaS
7 41 (3.49%) OneDrive
8 29 (2.47%) AWS
9 24 (2.04%) Power Automate
10 18 (1.53%) Azure DevOps
11 17 (1.45%) Google Workspace
12 12 (1.02%) dbt
12 12 (1.02%) PaaS
12 12 (1.02%) PowerApps
13 11 (0.94%) Boomi
13 11 (0.94%) IaaS
13 11 (0.94%) iPaaS
13 11 (0.94%) Workato
14 9 (0.77%) ClickUp
15 6 (0.51%) OCI
Communications & Networking
1 68 (5.79%) DNS
2 66 (5.62%) DHCP
3 57 (4.86%) VPN
4 48 (4.09%) Firewall
5 36 (3.07%) TCP/IP
6 28 (2.39%) WAN
7 22 (1.87%) LAN
8 21 (1.79%) Wi-Fi
9 18 (1.53%) VLAN
10 17 (1.45%) Broadband
10 17 (1.45%) Remote Desktop
11 16 (1.36%) VoIP
12 15 (1.28%) Wireless
13 12 (1.02%) WinSCP
14 11 (0.94%) WebEx
15 10 (0.85%) Unified Communications
16 9 (0.77%) 4G
17 8 (0.68%) Skype
18 7 (0.60%) SD-WAN
19 5 (0.43%) Network Security
Database & Business Intelligence
1 83 (7.07%) SQL Server
2 80 (6.81%) Power BI
3 28 (2.39%) Relational Database
4 17 (1.45%) SQL Server Integration Services
5 15 (1.28%) Metabase
5 15 (1.28%) Oracle Reports
6 12 (1.02%) Data Warehouse
6 12 (1.02%) SQL Server Reporting Services
7 8 (0.68%) Crystal Reports
7 8 (0.68%) PostgreSQL
8 6 (0.51%) BusinessObjects
8 6 (0.51%) Power Query
9 5 (0.43%) SAP BW
10 4 (0.34%) DB2
11 3 (0.26%) Azure SQL Database
12 2 (0.17%) MySQL
13 1 (0.085%) Oracle Database
Development Applications
1 74 (6.30%) JIRA
2 19 (1.62%) Git
3 15 (1.28%) Visual Studio
4 4 (0.34%) LabVIEW
5 3 (0.26%) Bitbucket
6 2 (0.17%) Rational Rhapsody
7 1 (0.085%) SQL Server Management Studio (SSMS)
General
1 396 (33.73%) Social Skills
2 200 (17.04%) Finance
3 168 (14.31%) Analytical Skills
4 75 (6.39%) Legal
5 72 (6.13%) Manufacturing
6 69 (5.88%) Retail
7 67 (5.71%) Law
8 62 (5.28%) Organisational Skills
9 41 (3.49%) Telecoms
10 38 (3.24%) Documentation Skills
11 20 (1.70%) Advertising
12 18 (1.53%) Banking
13 16 (1.36%) Marketing
14 14 (1.19%) Automotive
15 13 (1.11%) Billing
16 10 (0.85%) Back Office
17 9 (0.77%) Financial Institution
17 9 (0.77%) Local Government
18 7 (0.60%) Public Sector
18 7 (0.60%) Social Housing
Libraries, Frameworks & Software Standards
1 30 (2.56%) .NET
2 15 (1.28%) Middleware
2 15 (1.28%) Web Services
3 9 (0.77%) REST
4 8 (0.68%) FIX Protocol
4 8 (0.68%) SOAP
5 7 (0.60%) CSS
5 7 (0.60%) EDI
5 7 (0.60%) HTML
6 4 (0.34%) Oracle Fusion
7 3 (0.26%) Software Packaging
8 2 (0.17%) 802.1X
8 2 (0.17%) Elastic Stack
8 2 (0.17%) JSON
9 1 (0.085%) Kafka
9 1 (0.085%) MFC
9 1 (0.085%) SAP CAF
9 1 (0.085%) XML
Miscellaneous
1 89 (7.58%) Onboarding
2 64 (5.45%) Driving Licence
3 49 (4.17%) Management Information System
4 45 (3.83%) Video Conferencing
5 21 (1.79%) Enterprise Software
6 20 (1.70%) Self-Motivation
7 18 (1.53%) NHS
8 17 (1.45%) Analytical Mindset
9 15 (1.28%) Product Ownership
9 15 (1.28%) Renewable Energy
10 12 (1.02%) Client/Server
11 11 (0.94%) Low-Code
12 8 (0.68%) EPoS
12 8 (0.68%) iPhone
12 8 (0.68%) Mobile App
13 7 (0.60%) Hybrid Cloud
13 7 (0.60%) IoT
14 6 (0.51%) Data Protection Act
14 6 (0.51%) Reference Data
15 5 (0.43%) Housing Association
Operating Systems
1 354 (30.15%) Windows
2 94 (8.01%) Windows 10
3 82 (6.98%) Windows Server
4 40 (3.41%) Linux
5 36 (3.07%) Android
6 30 (2.56%) Mac OS
7 29 (2.47%) Apple iOS
8 9 (0.77%) Unix
9 8 (0.68%) Windows Server 2016
10 5 (0.43%) Windows Server 2012
11 4 (0.34%) Windows Server 2019
12 3 (0.26%) Solaris
12 3 (0.26%) Ubuntu
13 2 (0.17%) Windows 7
13 2 (0.17%) Windows Server 2008
14 1 (0.085%) AIX
14 1 (0.085%) Windows Server 2003
Processes & Methodologies
1 306 (26.06%) Problem-Solving
2 217 (18.48%) ITIL
3 215 (18.31%) Customer Service
4 151 (12.86%) ERP
5 140 (11.93%) Continuous Improvement
6 123 (10.48%) ITSM
7 94 (8.01%) Business Intelligence
8 90 (7.67%) Process Improvement
9 76 (6.47%) Change Management
9 76 (6.47%) Service Management
10 59 (5.03%) CRM
11 55 (4.68%) Cybersecurity
12 44 (3.75%) Service Delivery
13 41 (3.49%) Data Analysis
14 40 (3.41%) Mentoring
15 39 (3.32%) Data Management
16 38 (3.24%) Root Cause Analysis
17 35 (2.98%) Computer Science
17 35 (2.98%) DevOps
17 35 (2.98%) Migration
Programming Languages
1 240 (20.44%) SQL
2 38 (3.24%) PowerShell
3 30 (2.56%) T-SQL
4 27 (2.30%) Python
5 24 (2.04%) C#
6 14 (1.19%) VB.NET
7 12 (1.02%) Java
8 9 (0.77%) JavaScript
9 5 (0.43%) ABAP
9 5 (0.43%) Data Analysis Expressions
9 5 (0.43%) Kusto Query Language
9 5 (0.43%) PHP
9 5 (0.43%) PL/SQL
9 5 (0.43%) VBA
10 4 (0.34%) Delphi
10 4 (0.34%) Pascal
11 3 (0.26%) Apex Code
11 3 (0.26%) Bash
12 2 (0.17%) VB
13 1 (0.085%) VBScript
Qualifications
1 147 (12.52%) Degree
2 40 (3.41%) Security Cleared
3 38 (3.24%) Microsoft Certification
4 37 (3.15%) A+ Certification
5 22 (1.87%) SC Cleared
6 17 (1.45%) Microsoft Certified Professional
7 16 (1.36%) HND
8 13 (1.11%) HNC
9 12 (1.02%) Computer Science Degree
10 9 (0.77%) DBS Check
10 9 (0.77%) ITIL Foundation Certificate
11 8 (0.68%) DV Cleared
12 6 (0.51%) ITIL Certification
12 6 (0.51%) MCSA
12 6 (0.51%) Network+ Certification
13 5 (0.43%) CCNA
13 5 (0.43%) Cisco Certification
13 5 (0.43%) MCSE
13 5 (0.43%) SAP Certification
14 4 (0.34%) Master's Degree
Quality Assurance & Compliance
1 76 (6.47%) SLA
2 22 (1.87%) QA
3 16 (1.36%) Accessibility
4 13 (1.11%) ISO/IEC 27001
5 11 (0.94%) Cyber Essentials
6 8 (0.68%) Data Quality
6 8 (0.68%) GDPR
7 6 (0.51%) Cyber Essentials PLUS
8 4 (0.34%) Actionable Recommendations
9 1 (0.085%) DICOM
9 1 (0.085%) PMO
System Software
1 240 (20.44%) Active Directory
2 25 (2.13%) VMware Infrastructure
3 16 (1.36%) Hyper-V
4 8 (0.68%) Virtual Desktop
5 5 (0.43%) BitLocker
5 5 (0.43%) Virtual Machines
5 5 (0.43%) XenApp
6 3 (0.26%) Docker
7 1 (0.085%) vSphere
Systems Management
1 78 (6.64%) Microsoft Intune
2 26 (2.21%) SCCM
3 7 (0.60%) Single Sign-On
4 5 (0.43%) Grafana
5 3 (0.26%) Control-M
5 3 (0.26%) Jamf Pro
5 3 (0.26%) Kubernetes
5 3 (0.26%) Prometheus
6 1 (0.085%) AirWatch
6 1 (0.085%) EMC NetWorker
6 1 (0.085%) Kibana
6 1 (0.085%) Symantec Endpoint Protection
6 1 (0.085%) Terraform
Vendors
1 409 (34.84%) Microsoft
2 52 (4.43%) ServiceNow
3 33 (2.81%) VMware
4 32 (2.73%) Oracle
5 23 (1.96%) SAP
6 20 (1.70%) Google
7 19 (1.62%) Adobe
8 15 (1.28%) Apple
8 15 (1.28%) Freshdesk
8 15 (1.28%) iManage
9 13 (1.11%) Cisco
9 13 (1.11%) Citrix
9 13 (1.11%) Northgate
10 12 (1.02%) Nintex
11 11 (0.94%) ConnectWise
11 11 (0.94%) HubSpot
11 11 (0.94%) Salesforce
12 9 (0.77%) CheckPoint
12 9 (0.77%) Sage
12 9 (0.77%) Starlink