The median annual salary for a Support Analyst was £32,500 in advertised job vacancies during the 3 months to 26 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK
3 months to
26 Jun 2017
Same period 2016 Same period 2015
Rank 115 88 95
Rank change year-on-year -27 +7  
Permanent jobs requiring a Support Analyst 2452 3012 3459
As % of all permanent IT jobs advertised in the UK 2.74% 3.10% 3.12%
As % of the Job Titles category 2.86% 3.21% 3.23%
Number of salaries quoted 2085 2629 3004
Median salary £32,500 £30,000 £32,500
Median salary % change year-on-year +8.33% -7.69%  
90% offered a salary of more than £22,500 £21,500 £21,500
10% offered a salary of more than £50,000 £50,000 £60,000
UK excluding London median salary £30,000 £27,500 £27,500
% change year-on-year +9.09% -  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 85825 93705 107053
As % of all permanent IT job vacancies advertised in the UK 95.96% 96.53% 96.58%
Number of salaries quoted 70199 79011 88244
Median salary £46,250 £47,500 £45,000
Median salary % change year-on-year -2.63% +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £73,000 £70,000 £71,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Support Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Support Analyst in the job title.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Support Analyst over the 3 months to 26 June 2017.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 3 months to 26 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -27 2341 £32,500 +7.43% 267
London -32 985 £35,250 +0.71% 82
South East -1 504 £30,000 +3.44% 59
Yorkshire -13 210 £32,000 +23.07% 22
City of London +13 205 £40,000 -5.88% 23
East of England -19 200 £32,500 +12.06% 20
North West -38 143 £26,000 -5.45% 29
Surrey +31 131 £32,500 +18.18% 9
West Midlands -23 129 £27,750 +2.77% 18
West Yorkshire -14 121 £27,500 +10.00% 17
Hampshire +23 101 £26,250 -17.96% 13
Berkshire +18 99 £30,000 -7.69% 12
East Midlands -20 82 £29,750 -8.46% 15
South West -52 82 £27,750 +5.52% 16
Leeds -19 80 £31,000 +20.38% 7
Hertfordshire -5 78 £30,000 +7.14% 10
Manchester -40 76 £26,000 -13.33% 14
Buckinghamshire -1 54 £25,000 +11.11% 13
Reading +41 52 £26,000 -17.46% 3
North Yorkshire +7 50 £35,000 +16.66% 3
Cambridgeshire +5 47 £30,000 +11.11% 4
Essex -7 45 £40,000 +15.10% 1
Coventry +17 43 £45,000 +32.35% 3
Cambridge +15 43 £30,000 +11.11% 3
West Sussex -20 42 £32,500 -8.45% 3
Scotland -12 37 £30,633 +11.39% 6
Cheshire -17 31 £26,500 -3.63% 8
Wiltshire +3 30 £32,500 +4.83% 6
Slough +14 28 £40,000 -15.78% 2
Lancashire +20 27 £23,500 -6.00% 4

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 26 June 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Support Analyst in the job title.

1 2264 (48.60%) Windows
2 1774 (38.09%) Microsoft
3 1695 (36.39%) SQL
4 1427 (30.64%) Active Directory
5 1117 (23.98%) ITIL
6 1092 (23.44%) Finance
7 921 (19.77%) Microsoft Office
8 835 (17.93%) Windows Server
9 814 (17.48%) SQL Server
10 678 (14.56%) Windows 7
11 592 (12.71%) VMware
12 547 (11.74%) MS Exchange
13 517 (11.10%) Oracle
13 517 (11.10%) Linux
14 510 (10.95%) Citrix
15 472 (10.13%) Windows Server 2012
16 448 (9.62%) Windows Server 2008
17 446 (9.57%) Unix
18 445 (9.55%) Analytical Skills
19 443 (9.51%) SLA
20 419 (9.00%) Degree
21 401 (8.61%) Office 365
22 342 (7.34%) TCP/IP
23 338 (7.26%) VMware Infrastructure
24 333 (7.15%) Windows 10
25 319 (6.85%) .NET
26 317 (6.81%) Cisco
27 315 (6.76%) LAN
28 308 (6.61%) Banking
29 296 (6.35%) CRM

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 547 (11.74%) MS Exchange
2 292 (6.27%) SharePoint
3 266 (5.71%) IIS
4 201 (4.32%) Exchange Server 2010
5 113 (2.43%) Apache
6 112 (2.40%) Tomcat
7 85 (1.82%) Exchange Server 2013
8 66 (1.42%) Skype for Business
9 63 (1.35%) Blackberry Enterprise Server
10 57 (1.22%) Exchange Server 2007
11 56 (1.20%) JBoss
12 51 (1.09%) BizTalk Server
13 42 (0.90%) WebSphere
14 40 (0.86%) CMS
15 38 (0.82%) Confluence
16 26 (0.56%) IBM Notes
17 23 (0.49%) SharePoint 2013
18 22 (0.47%) WebLogic
19 18 (0.39%) Exchange Server 2003
20 14 (0.30%) Documentum
Applications
1 921 (19.77%) Microsoft Office
2 275 (5.90%) Microsoft Excel
3 81 (1.74%) Microsoft PowerPoint
4 29 (0.62%) MS Visio
5 12 (0.26%) Acrobat
5 12 (0.26%) Microsoft Project
5 12 (0.26%) Spreadsheet
6 10 (0.21%) Photoshop
7 8 (0.17%) Adobe Creative Suite
8 7 (0.15%) Adobe Illustrator
9 6 (0.13%) InDesign
10 5 (0.11%) Adobe Captivate
11 4 (0.086%) Camtasia
11 4 (0.086%) Vectorworks
12 3 (0.064%) AutoCAD
13 2 (0.043%) Pro/ENGINEER
13 2 (0.043%) PTC Creo
14 1 (0.021%) CATIA
14 1 (0.021%) Siemens NX
14 1 (0.021%) Windchill
Business Applications
1 117 (2.51%) Dynamics CRM
2 65 (1.40%) Dynamics AX
3 56 (1.20%) Maximo
4 49 (1.05%) Aligne
5 45 (0.97%) Oracle EBS
6 38 (0.82%) Unit4 Business World
7 35 (0.75%) Dynamics NAV
8 33 (0.71%) SAP MM
9 25 (0.54%) ION MarketView
10 24 (0.52%) SAP FI
10 24 (0.52%) SAP Oil and Gas
11 22 (0.47%) Oracle EBS R12
11 22 (0.47%) SAP CO
12 21 (0.45%) SAP FI/CO
13 19 (0.41%) SAP BPC
14 18 (0.39%) SAP CRM
15 16 (0.34%) Northgate Housing
15 16 (0.34%) SAP SD
16 13 (0.28%) Sage X3
17 12 (0.26%) Oracle 11i
Cloud Services
1 401 (8.61%) Office 365
2 142 (3.05%) Microsoft Azure
3 120 (2.58%) SaaS
4 86 (1.85%) Amazon AWS
5 42 (0.90%) Cloud Computing
6 25 (0.54%) G Suite
6 25 (0.54%) Mimecast
7 16 (0.34%) Adobe Creative Cloud
8 15 (0.32%) IaaS
9 13 (0.28%) Azure Active Directory
10 9 (0.19%) PaaS
10 9 (0.19%) Virtual Private Cloud
11 8 (0.17%) OneDrive
12 7 (0.15%) GitHub
13 6 (0.13%) iPaaS
14 5 (0.11%) SuccessFactors
15 4 (0.086%) Dropbox
16 3 (0.064%) AWS CloudFormation
16 3 (0.064%) Google Drive
16 3 (0.064%) Veeva
Communications & Networking
1 342 (7.34%) TCP/IP
2 315 (6.76%) LAN
3 290 (6.23%) Firewall
4 278 (5.97%) DNS
5 267 (5.73%) WAN
6 230 (4.94%) DHCP
7 153 (3.28%) SAN
8 146 (3.13%) Internet
9 140 (3.01%) VPN
10 139 (2.98%) VoIP
11 109 (2.34%) VLAN
12 70 (1.50%) Wi-Fi
13 61 (1.31%) Remote Desktop
14 56 (1.20%) Wireless
15 53 (1.14%) Skype
16 52 (1.12%) NAS
16 52 (1.12%) Network Security
17 36 (0.77%) FTP
18 35 (0.75%) IP Telephony
19 31 (0.67%) Cisco ASA
Database & Business Intelligence
1 814 (17.48%) SQL Server
2 179 (3.84%) SQL Server Reporting Services
3 119 (2.55%) SQL Server 2008
4 118 (2.53%) SQL Server Integration Services
5 107 (2.30%) MySQL
6 101 (2.17%) Relational Database
7 92 (1.98%) Oracle Database
8 91 (1.95%) Crystal Reports
9 75 (1.61%) SQL Server Analysis Services
10 68 (1.46%) Data Warehouse
11 59 (1.27%) BusinessObjects
12 53 (1.14%) SQL Server 2005
13 52 (1.12%) SQL Server 2012
14 36 (0.77%) Oracle Reports
15 33 (0.71%) MS Access
16 28 (0.60%) SAP BW
17 26 (0.56%) Oracle Database 11g
18 25 (0.54%) Power BI
19 24 (0.52%) RDBMS
20 22 (0.47%) DB2
Development Applications
1 92 (1.98%) JIRA
2 31 (0.67%) Jenkins
3 25 (0.54%) Visual Studio
4 23 (0.49%) Oracle Forms
4 23 (0.49%) Subversion
5 20 (0.43%) Team Foundation Server
6 13 (0.28%) PowerBuilder
7 10 (0.21%) Maven
7 10 (0.21%) SoapUI
7 10 (0.21%) SQL Server Management Studio (SSMS)
8 8 (0.17%) MSI
8 8 (0.17%) Oracle APEX
9 7 (0.15%) Selenium
9 7 (0.15%) Toad
10 6 (0.13%) Atlassian Bamboo
10 6 (0.13%) Git (software)
11 5 (0.11%) Ant
11 5 (0.11%) Octopus Deploy
11 5 (0.11%) Talend Open Studio
11 5 (0.11%) TeamCity
General
1 1092 (23.44%) Finance
2 308 (6.61%) Banking
3 247 (5.30%) Retail
4 192 (4.12%) Legal
5 167 (3.59%) Front Office
6 156 (3.35%) Law
7 111 (2.38%) Manufacturing
8 110 (2.36%) Back Office
9 102 (2.19%) Investment Banking
10 100 (2.15%) Telecoms
11 93 (2.00%) Marketing
12 65 (1.40%) Advertising
13 58 (1.25%) Retail Banking
14 41 (0.88%) French Language
15 40 (0.86%) German Language
16 38 (0.82%) Games
17 36 (0.77%) Billing
18 32 (0.69%) Electronics
19 31 (0.67%) Financial Institution
20 29 (0.62%) Publishing
Libraries, Frameworks & Software Standards
1 319 (6.85%) .NET
2 152 (3.26%) HTML
3 142 (3.05%) XML
4 107 (2.30%) Web Services
5 92 (1.98%) CSS
6 87 (1.87%) ASP.NET
7 65 (1.40%) FIX Protocol
8 36 (0.77%) HTML5
8 36 (0.77%) jQuery
9 35 (0.75%) EDI
10 33 (0.71%) Middleware
11 31 (0.67%) J2EE
12 30 (0.64%) SOAP
13 28 (0.60%) .NET Framework
14 26 (0.56%) ASP.NET MVC
15 24 (0.52%) AngularJS
16 22 (0.47%) MDX
17 21 (0.45%) Twitter Bootstrap
18 20 (0.43%) ASP.NET MVC 5
19 19 (0.41%) Software Packaging
Miscellaneous
1 445 (9.55%) Analytical Skills
2 178 (3.82%) Computer Science
3 122 (2.62%) Management Information System
4 121 (2.60%) Blackberry
5 99 (2.13%) Driving Licence
6 84 (1.80%) Data Centre
7 78 (1.67%) Foreign Exchange (FX)
8 74 (1.59%) iPad
9 70 (1.50%) Smartphone
10 57 (1.22%) Video Conferencing
11 54 (1.16%) Hedge funds
12 53 (1.14%) Fixed Income
13 50 (1.07%) Enterprise Software
13 50 (1.07%) iPhone
14 49 (1.05%) Equities
15 45 (0.97%) Fintech
16 42 (0.90%) Derivative
17 41 (0.88%) User Experience
18 39 (0.84%) SWIFT
19 38 (0.82%) Clustering
Operating Systems
1 2264 (48.60%) Windows
2 835 (17.93%) Windows Server
3 678 (14.56%) Windows 7
4 517 (11.10%) Linux
5 472 (10.13%) Windows Server 2012
6 448 (9.62%) Windows Server 2008
7 446 (9.57%) Unix
8 333 (7.15%) Windows 10
9 176 (3.78%) Windows 8
10 153 (3.28%) Android
11 134 (2.88%) Windows XP
12 123 (2.64%) Apple iOS
13 118 (2.53%) Windows Server 2003
14 87 (1.87%) Mac OS X
15 50 (1.07%) Red Hat Enterprise Linux
16 48 (1.03%) Solaris
17 33 (0.71%) Mac OS
18 23 (0.49%) AIX
19 16 (0.34%) Windows Vista
20 14 (0.30%) CentOS
Processes & Methodologies
1 1117 (23.98%) ITIL
2 296 (6.35%) CRM
3 288 (6.18%) ERP
4 234 (5.02%) Problem Management
5 212 (4.55%) Incident Management
6 208 (4.47%) Service Management
7 193 (4.14%) Agile Software Development
8 191 (4.10%) Business Intelligence
9 181 (3.89%) Change Management
10 177 (3.80%) Service Delivery
11 171 (3.67%) Project Management
12 156 (3.35%) Asset Management
13 127 (2.73%) Mentoring
14 112 (2.40%) ETL
15 111 (2.38%) Disaster Recovery
16 109 (2.34%) E-Commerce
17 107 (2.30%) Analytics
18 106 (2.28%) Root Cause Analysis
19 102 (2.19%) Time Management
20 101 (2.17%) Process Improvement
Programming Languages
1 1695 (36.39%) SQL
2 259 (5.56%) Java
3 230 (4.94%) PowerShell
4 204 (4.38%) C#
5 138 (2.96%) T-SQL
6 132 (2.83%) JavaScript
7 110 (2.36%) VBA
8 94 (2.02%) PL/SQL
9 92 (1.98%) Shell Script
10 90 (1.93%) VB
11 85 (1.82%) Perl
12 80 (1.72%) Python
13 71 (1.52%) Bash Shell
14 66 (1.42%) PHP
15 34 (0.73%) C++
15 34 (0.73%) VBScript
16 33 (0.71%) VB.NET
17 28 (0.60%) C
18 23 (0.49%) RPG
19 14 (0.30%) Tcl
Qualifications
1 419 (9.00%) Degree
2 253 (5.43%) Microsoft Certification
3 150 (3.22%) ITIL Certification
4 134 (2.88%) Cisco Certification
5 130 (2.79%) CCNA
5 130 (2.79%) MCP
6 108 (2.32%) MCSE
7 75 (1.61%) Computer Science Degree
8 64 (1.37%) MCSA
9 56 (1.20%) Security Cleared
10 48 (1.03%) A+ Certification
11 40 (0.86%) ITIL Foundation Certificate
12 38 (0.82%) SC Cleared
13 37 (0.79%) VMware Certified Professional (VCP)
14 33 (0.71%) MCDST
15 30 (0.64%) MCITP
16 28 (0.60%) MCTS
17 20 (0.43%) PMI Certification
18 17 (0.36%) CCNP
19 12 (0.26%) HND
Quality Assurance & Compliance
1 443 (9.51%) SLA
2 73 (1.57%) QA
3 41 (0.88%) Data Quality
4 24 (0.52%) ISO/IEC 27001
5 22 (0.47%) PMO
6 20 (0.43%) ISO/IEC 20000
7 16 (0.34%) ISO 9001
8 11 (0.24%) BS25999
9 8 (0.17%) GxP
9 8 (0.17%) Solvency II
10 7 (0.15%) PCI DSS
11 4 (0.086%) ISO 14001
12 3 (0.064%) Basel III
12 3 (0.064%) Sarbanes-Oxley
13 2 (0.043%) Basel II
13 2 (0.043%) DICOM
13 2 (0.043%) MiFID
14 1 (0.021%) EMIR
14 1 (0.021%) HL7
14 1 (0.021%) SEPA
System Software
1 1427 (30.64%) Active Directory
2 338 (7.26%) VMware Infrastructure
3 186 (3.99%) Hyper-V
4 133 (2.86%) XenApp
5 87 (1.87%) vSphere
6 63 (1.35%) Terminal Services
7 58 (1.25%) XenDesktop
8 49 (1.05%) VMware ESXi
9 40 (0.86%) Virtual Desktop
10 39 (0.84%) VMware Workstation
11 33 (0.71%) XenServer
12 19 (0.41%) Microsoft App-V
13 18 (0.39%) Virtual Machines
14 17 (0.36%) Virtual Servers
15 14 (0.30%) Terminal Server
16 12 (0.26%) KVM
17 9 (0.19%) VMware Server
18 5 (0.11%) DFS Replication
18 5 (0.11%) Firmware
18 5 (0.11%) Microsoft Virtual Server
Systems Management
1 210 (4.51%) SCCM
2 70 (1.50%) WSUS
3 45 (0.97%) Control-M
4 40 (0.86%) Backup Exec
5 35 (0.75%) SCOM
6 34 (0.73%) Puppet
7 28 (0.60%) Ansible
8 27 (0.58%) Nagios
9 22 (0.47%) Norton AntiVirus
9 22 (0.47%) Opscode Chef
10 19 (0.41%) ITRS Geneos
11 16 (0.34%) Microsoft Intune
11 16 (0.34%) ServiceCenter
12 15 (0.32%) OpenView
13 14 (0.30%) AirWatch
13 14 (0.30%) ZABBIX
14 12 (0.26%) Cisco CUCM
14 12 (0.26%) Microsoft Clustering
14 12 (0.26%) Tivoli
15 11 (0.24%) vCenter Server
Vendors
1 1774 (38.09%) Microsoft
2 592 (12.71%) VMware
3 517 (11.10%) Oracle
4 510 (10.95%) Citrix
5 317 (6.81%) Cisco
6 192 (4.12%) SAP
7 172 (3.69%) Apple
8 146 (3.13%) HP
9 103 (2.21%) IBM
10 75 (1.61%) NetApp
11 70 (1.50%) Salesforce.com
12 69 (1.48%) iManage
13 67 (1.44%) Splunk
13 67 (1.44%) Symantec
14 63 (1.35%) Dell
15 62 (1.33%) Infor
16 61 (1.31%) Bloomberg
17 60 (1.29%) Remedy
18 59 (1.27%) Avaya
19 57 (1.22%) Google
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