Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £33,500 per year, according to job vacancies posted during the 6 months leading to 15 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
15 Jan 2026
Same period 2025 Same period 2024
Rank 130 200 147
Rank change year-on-year +70 -53 +89
Permanent jobs requiring a Support Analyst 1,093 800 1,128
As % of all permanent jobs in the UK 1.81% 1.49% 2.03%
As % of the Job Titles category 2.00% 1.61% 2.14%
Number of salaries quoted 849 473 944
10th Percentile £26,000 £26,275 £24,750
25th Percentile £28,000 £31,250 £28,750
Median annual salary (50th Percentile) £33,500 £40,000 £37,500
Median % change year-on-year -16.25% +6.67% +10.29%
75th Percentile £42,500 £51,500 £48,750
90th Percentile £53,350 £67,500 £63,750
UK excluding London median annual salary £32,000 £34,500 £32,500
% change year-on-year -7.25% +6.15% +4.84%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 54,710 49,797 52,819
% of permanent jobs with a recognized job title 90.74% 92.91% 95.25%
Number of salaries quoted 33,899 25,819 40,678
10th Percentile £28,560 £33,500 £30,000
25th Percentile £37,250 £45,000 £41,250
Median annual salary (50th Percentile) £55,000 £60,000 £57,500
Median % change year-on-year -8.33% +4.35% -4.17%
75th Percentile £75,000 £78,750 £77,500
90th Percentile £95,000 £97,500 £95,325
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% -5.18%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 15 January 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 15 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +84 987 £33,000 -17.50% 88
UK excluding London +111 816 £32,000 -7.25% 84
South East +89 253 £32,750 -6.43% 25
London +13 250 £43,750 -8.83% 18
Work from Home +42 247 £33,000 -17.50% 34
Midlands +74 158 £30,000 -10.45% 13
North of England +42 147 £31,000 -7.81% 24
South West +47 105 £33,000 +3.53% 6
West Midlands +44 81 £35,000 +2.94% 8
East Midlands +38 77 £29,500 -11.94% 5
Yorkshire +28 77 £26,000 -28.77% 13
East of England +62 72 £27,500 -21.43% 11
Scotland +25 63 £35,000 - 5
North West +11 52 £33,750 +8.87% 10
North East +26 18 £31,500 -10.00% 1
Northern Ireland -5 12 £31,500 -8.43%
Wales -4 6 £48,500 +38.57% 2

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 15 January 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 450 (41.17%) Microsoft
2 386 (35.32%) Problem-Solving
3 368 (33.67%) Windows
4 327 (29.92%) Customer Service
5 295 (26.99%) Microsoft 365
6 260 (23.79%) Active Directory
7 258 (23.60%) SQL
8 256 (23.42%) ITIL
9 217 (19.85%) Azure
10 154 (14.09%) Microsoft Office
11 149 (13.63%) Degree
12 125 (11.44%) Entra ID
13 116 (10.61%) Microsoft Intune
14 113 (10.34%) Power Platform
15 111 (10.16%) ERP
16 105 (9.61%) Windows Server
17 103 (9.42%) Microsoft Excel
18 102 (9.33%) Continuous Improvement
19 101 (9.24%) ITSM
20 94 (8.60%) Business Intelligence
21 87 (7.96%) Windows 10
22 84 (7.69%) Power BI
23 83 (7.59%) Firewall
23 83 (7.59%) SLA
24 82 (7.50%) Service Management
25 81 (7.41%) Process Improvement
26 78 (7.14%) DNS
27 74 (6.77%) DHCP
28 72 (6.59%) Change Management
28 72 (6.59%) SharePoint

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 72 (6.59%) SharePoint
2 66 (6.04%) Microsoft Exchange
3 17 (1.56%) Confluence
4 13 (1.19%) Skype for Business
5 12 (1.10%) IIS
6 2 (0.18%) Exchange Server 2013
6 2 (0.18%) WebSphere
6 2 (0.18%) WebSphere Application Server
7 1 (0.091%) Adobe Experience Manager
7 1 (0.091%) Appian
7 1 (0.091%) CMS
7 1 (0.091%) Moodle
7 1 (0.091%) Tomcat
7 1 (0.091%) Umbraco
Applications
1 154 (14.09%) Microsoft Office
2 103 (9.42%) Microsoft Excel
3 47 (4.30%) Microsoft PowerPoint
4 20 (1.83%) Spreadsheet
5 10 (0.91%) MS Visio
6 1 (0.091%) Acrobat
6 1 (0.091%) AutoCAD
6 1 (0.091%) Photoshop
Business Applications
1 25 (2.29%) Dynamics CRM
2 14 (1.28%) NetSuite
3 13 (1.19%) Endur
4 11 (1.01%) NEC Housing
4 11 (1.01%) Visualfiles
5 10 (0.91%) Dynamics AX
5 10 (0.91%) Oracle EBS
6 7 (0.64%) SAP S/4HANA
7 6 (0.55%) Fidessa
8 5 (0.46%) Shopify
9 4 (0.37%) Dynamics NAV
9 4 (0.37%) Elite 3E
9 4 (0.37%) Magento
9 4 (0.37%) SAP HR
9 4 (0.37%) SAP Payroll
10 2 (0.18%) Remedy ITSM
10 2 (0.18%) SAP Business ByDesign
11 1 (0.091%) Sage 200
11 1 (0.091%) SAP Business One
11 1 (0.091%) SAP HCM
Cloud Services
1 295 (26.99%) Microsoft 365
2 217 (19.85%) Azure
3 125 (11.44%) Entra ID
4 113 (10.34%) Power Platform
5 53 (4.85%) Dynamics 365
6 47 (4.30%) SaaS
7 31 (2.84%) AWS
8 28 (2.56%) PowerApps
9 27 (2.47%) OneDrive
10 17 (1.56%) Power Automate
11 14 (1.28%) Google Workspace
12 7 (0.64%) Azure DevOps
13 5 (0.46%) Azure Monitor
14 4 (0.37%) dbt
14 4 (0.37%) OCI
14 4 (0.37%) PaaS
15 3 (0.27%) BigCommerce
15 3 (0.27%) IaaS
15 3 (0.27%) Oracle Service Cloud
16 2 (0.18%) Mimecast
Communications & Networking
1 83 (7.59%) Firewall
2 78 (7.14%) DNS
3 74 (6.77%) DHCP
4 62 (5.67%) VPN
5 54 (4.94%) LAN
6 49 (4.48%) WAN
7 41 (3.75%) TCP/IP
8 34 (3.11%) Remote Desktop
9 29 (2.65%) Wireless
10 21 (1.92%) VoIP
10 21 (1.92%) WebEx
11 18 (1.65%) SD-WAN
12 17 (1.56%) Internet
12 17 (1.56%) Wi-Fi
13 15 (1.37%) Broadband
14 14 (1.28%) Skype
14 14 (1.28%) Unified Communications
15 12 (1.10%) MPLS
16 10 (0.91%) WinSCP
17 8 (0.73%) Wireshark
Database & Business Intelligence
1 84 (7.69%) Power BI
2 70 (6.40%) SQL Server
3 27 (2.47%) Oracle Reports
4 24 (2.20%) Relational Database
5 18 (1.65%) MySQL
6 9 (0.82%) SQL Server Integration Services
7 6 (0.55%) Crystal Reports
7 6 (0.55%) Oracle Database
7 6 (0.55%) SQL Server Reporting Services
8 5 (0.46%) Metabase
8 5 (0.46%) PostgreSQL
9 4 (0.37%) Data Warehouse
10 1 (0.091%) Azure SQL Database
10 1 (0.091%) BusinessObjects
10 1 (0.091%) Metadata
10 1 (0.091%) MS Access
Development Applications
1 68 (6.22%) JIRA
2 18 (1.65%) Git
3 7 (0.64%) Bitbucket
4 5 (0.46%) Visual Studio
5 4 (0.37%) LabVIEW
General
1 506 (46.29%) Social Skills
2 167 (15.28%) Analytical Skills
3 158 (14.46%) Finance
4 108 (9.88%) Law
5 73 (6.68%) Organisational Skills
6 65 (5.95%) Manufacturing
7 62 (5.67%) Retail
8 55 (5.03%) Telecoms
9 51 (4.67%) Legal
10 32 (2.93%) Marketing
11 26 (2.38%) Advertising
12 16 (1.46%) Automotive
13 15 (1.37%) Back Office
14 12 (1.10%) Billing
14 12 (1.10%) Documentation Skills
15 11 (1.01%) Banking
15 11 (1.01%) Front Office
16 8 (0.73%) Pharmaceutical
16 8 (0.73%) Police
17 5 (0.46%) Presentation Skills
Libraries, Frameworks & Software Standards
1 16 (1.46%) HTML
2 15 (1.37%) .NET
2 15 (1.37%) EDI
3 12 (1.10%) CSS
3 12 (1.10%) Oracle Fusion
4 9 (0.82%) FIX Protocol
5 7 (0.64%) LDAP
5 7 (0.64%) REST
5 7 (0.64%) SOAP
6 5 (0.46%) Lightning Web Components
6 5 (0.46%) Software Packaging
6 5 (0.46%) XML
7 4 (0.37%) JSON
7 4 (0.37%) Middleware
7 4 (0.37%) React
8 3 (0.27%) Web Services
9 2 (0.18%) jQuery
10 1 (0.091%) MFC
10 1 (0.091%) SAP Fiori
10 1 (0.091%) SAP TM
Miscellaneous
1 97 (8.87%) Onboarding
2 71 (6.50%) Management Information System
3 62 (5.67%) Driving Licence
4 44 (4.03%) Video Conferencing
5 36 (3.29%) Enterprise Software
6 18 (1.65%) Data Centre
6 18 (1.65%) Self-Motivation
7 17 (1.56%) NHS
8 9 (0.82%) EPoS
8 9 (0.82%) FMCG
8 9 (0.82%) Product Ownership
9 8 (0.73%) Analytical Mindset
9 8 (0.73%) Client/Server
9 8 (0.73%) Renewable Energy
10 7 (0.64%) Mobile App
10 7 (0.64%) PKI
11 6 (0.55%) IoT
11 6 (0.55%) iPhone
11 6 (0.55%) iSeries
12 5 (0.46%) Reference Data
Operating Systems
1 368 (33.67%) Windows
2 105 (9.61%) Windows Server
3 87 (7.96%) Windows 10
4 50 (4.57%) Mac OS
5 40 (3.66%) Linux
6 37 (3.39%) Apple iOS
7 22 (2.01%) Windows Server 2019
8 21 (1.92%) Android
9 16 (1.46%) Windows Server 2016
10 13 (1.19%) Unix
11 6 (0.55%) Mac OS X
12 5 (0.46%) Solaris
13 3 (0.27%) Ubuntu
13 3 (0.27%) Windows Server 2008
13 3 (0.27%) Windows Server 2012
14 2 (0.18%) VMS
15 1 (0.091%) AIX
15 1 (0.091%) Windows 7
15 1 (0.091%) Windows Server 2003
Processes & Methodologies
1 386 (35.32%) Problem-Solving
2 327 (29.92%) Customer Service
3 256 (23.42%) ITIL
4 111 (10.16%) ERP
5 102 (9.33%) Continuous Improvement
6 101 (9.24%) ITSM
7 94 (8.60%) Business Intelligence
8 82 (7.50%) Service Management
9 81 (7.41%) Process Improvement
10 72 (6.59%) Change Management
11 59 (5.40%) Cybersecurity
12 55 (5.03%) Mentoring
13 48 (4.39%) CRM
14 47 (4.30%) Asset Management
15 44 (4.03%) Incident Management
16 41 (3.75%) Data Analysis
17 39 (3.57%) User Experience
18 34 (3.11%) Computer Science
18 34 (3.11%) Root Cause Analysis
19 32 (2.93%) Logistics
Programming Languages
1 258 (23.60%) SQL
2 37 (3.39%) PowerShell
3 32 (2.93%) C#
4 30 (2.74%) Python
5 29 (2.65%) T-SQL
6 10 (0.91%) Java
6 10 (0.91%) PL/SQL
6 10 (0.91%) VB
6 10 (0.91%) VB.NET
7 7 (0.64%) JavaScript
8 6 (0.55%) VBA
9 5 (0.46%) Data Analysis Expressions
9 5 (0.46%) Kusto Query Language
10 3 (0.27%) Apex Code
10 3 (0.27%) Bash
10 3 (0.27%) Bicep
11 2 (0.18%) Shell Script
12 1 (0.091%) ABAP
12 1 (0.091%) VBScript
Qualifications
1 149 (13.63%) Degree
2 63 (5.76%) Microsoft Certification
3 49 (4.48%) Security Cleared
4 44 (4.03%) SC Cleared
5 29 (2.65%) A+ Certification
6 27 (2.47%) MCP
7 24 (2.20%) DBS Check
7 24 (2.20%) ITIL Foundation Certificate
8 19 (1.74%) Computer Science Degree
9 17 (1.56%) CCNA
9 17 (1.56%) Cisco Certification
10 16 (1.46%) ITIL Certification
11 15 (1.37%) HND
12 13 (1.19%) HNC
13 12 (1.10%) Network+ Certification
14 11 (1.01%) BPSS Clearance
14 11 (1.01%) MCSA
15 5 (0.46%) MCSE
15 5 (0.46%) MCTS
16 4 (0.37%) DV Cleared
Quality Assurance & Compliance
1 83 (7.59%) SLA
2 24 (2.20%) QA
3 14 (1.28%) Accessibility
3 14 (1.28%) ISO/IEC 27001
4 10 (0.91%) Cyber Essentials
5 9 (0.82%) Data Quality
6 6 (0.55%) GDPR
7 5 (0.46%) 21 CFR Part 11
7 5 (0.46%) GxP
8 4 (0.37%) Cyber Essentials PLUS
9 1 (0.091%) PCI DSS
System Software
1 260 (23.79%) Active Directory
2 27 (2.47%) VMware Infrastructure
3 16 (1.46%) Hyper-V
4 15 (1.37%) Virtual Desktop
5 7 (0.64%) Virtual Machines
6 4 (0.37%) BitLocker
6 4 (0.37%) Firmware
7 1 (0.091%) XenApp
Systems Management
1 116 (10.61%) Microsoft Intune
2 22 (2.01%) SCCM
3 9 (0.82%) Grafana
3 9 (0.82%) Jamf Pro
4 7 (0.64%) Control-M
4 7 (0.64%) Kubernetes
4 7 (0.64%) Prometheus
4 7 (0.64%) WSUS
5 5 (0.46%) Autotask
6 3 (0.27%) Terraform
7 1 (0.091%) AirWatch
7 1 (0.091%) EMC NetWorker
7 1 (0.091%) SCOM
7 1 (0.091%) Symantec Endpoint Protection
Vendors
1 450 (41.17%) Microsoft
2 50 (4.57%) Oracle
3 44 (4.03%) Cisco
4 31 (2.84%) VMware
5 30 (2.74%) SAP
5 30 (2.74%) ServiceNow
6 28 (2.56%) Meraki
7 23 (2.10%) Adobe
8 19 (1.74%) CheckPoint
8 19 (1.74%) Palo Alto
8 19 (1.74%) Polycom
9 16 (1.46%) Apple
10 15 (1.37%) Google
11 14 (1.28%) Citrix
11 14 (1.28%) Salesforce
12 12 (1.10%) Fortinet
13 11 (1.01%) Guidewire
14 10 (0.91%) Concur
14 10 (0.91%) Northgate
14 10 (0.91%) SolarWinds