Period
to 22 November 2019

The median annual salary for a Support Analyst was £30,000 in advertised job vacancies during the 6 months to 22 November 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK
6 months to
22 Nov 2019
Same period 2018 Same period 2017
Rank 154 137 127
Rank change year-on-year -17 -10 -27
Permanent jobs requiring a Support Analyst 3,113 3,965 4,801
As % of all permanent IT jobs advertised in the UK 2.30% 2.43% 2.66%
As % of the Job Titles category 2.41% 2.54% 2.77%
Number of salaries quoted 2,678 3,430 4,123
UK median annual salary £30,000 £32,500 £30,000
Median salary % change year-on-year -7.69% +8.33% -4.76%
10th Percentile £21,000 £21,000 £21,000
90th Percentile £52,500 £56,500 £50,000
UK excluding London median annual salary £27,500 £28,000 £27,500
% change year-on-year -1.79% +1.82% -3.51%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 129,223 156,148 173,081
% of permanent IT jobs with a recognized job title 95.62% 95.86% 96.00%
Number of salaries quoted 103,467 125,712 138,898
UK median annual salary £50,000 £50,000 £48,500
Median salary % change year-on-year - +3.09% +2.11%
10th Percentile £28,250 £27,500 £27,500
90th Percentile £85,000 £82,500 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Support Analyst over the 6 months to 22 November 2019.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 22 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -11 2,895 £30,000 -7.69% 554
UK excluding London -17 1,683 £27,500 -1.79% 435
London +9 1,369 £35,000 -12.50% 161
South East -24 580 £30,000 +1.69% 115
North of England -10 373 £25,500 -5.56% 96
Midlands +4 274 £25,500 -12.07% 72
West Midlands +1 185 £26,000 -7.96% 51
Yorkshire +21 184 £24,500 -4.02% 37
North West -16 168 £28,000 +1.82% 51
South West -23 152 £30,000 +9.09% 61
East of England -22 145 £31,693 +7.43% 49
Scotland +33 103 £30,000 - 20
East Midlands -1 89 £25,500 -13.56% 21
Wales +1 46 £27,500 +5.77% 21
North East +19 21 £24,000 -31.43% 8
Northern Ireland 0 12 £30,250 +44.05% 1

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 November 2019, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 1,518 (48.76%) Windows
2 1,150 (36.94%) Microsoft
3 1,051 (33.76%) Active Directory
4 926 (29.75%) SQL
5 749 (24.06%) Office 365
6 663 (21.30%) Finance
7 626 (20.11%) ITIL
8 598 (19.21%) Windows Server
9 589 (18.92%) Microsoft Office
10 502 (16.13%) Problem-Solving
11 501 (16.09%) Windows 10
12 446 (14.33%) SQL Server
13 396 (12.72%) Windows 7
14 366 (11.76%) VMware
15 335 (10.76%) Citrix
16 278 (8.93%) Degree
17 272 (8.74%) SLA
18 271 (8.71%) MS Exchange
19 260 (8.35%) .NET
20 257 (8.26%) Linux
21 244 (7.84%) Azure
22 243 (7.81%) Analytical Skills
23 233 (7.48%) Oracle
24 229 (7.36%) LAN
25 214 (6.87%) WAN
25 214 (6.87%) VMware Infrastructure
26 204 (6.55%) TCP/IP
26 204 (6.55%) Firewall
27 198 (6.36%) SCCM
28 195 (6.26%) SharePoint

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 271 (8.71%) MS Exchange
2 195 (6.26%) SharePoint
3 150 (4.82%) IIS
4 83 (2.67%) Skype for Business
5 54 (1.73%) Exchange Server 2013
6 50 (1.61%) Exchange Server 2010
7 46 (1.48%) Tomcat
8 30 (0.96%) BizTalk Server
9 23 (0.74%) Apache
10 22 (0.71%) CMS
11 19 (0.61%) WebLogic
12 18 (0.58%) WebSphere
13 17 (0.55%) IBM Notes
14 15 (0.48%) IBM Domino
15 14 (0.45%) Oracle SOA Suite
16 13 (0.42%) JBoss
17 12 (0.39%) WordPress
18 11 (0.35%) Umbraco
19 10 (0.32%) Confluence
19 10 (0.32%) SharePoint 2013
Applications
1 589 (18.92%) Microsoft Office
2 191 (6.14%) Microsoft Excel
3 64 (2.06%) Microsoft PowerPoint
4 21 (0.67%) MS Visio
5 10 (0.32%) SPSS
6 8 (0.26%) Acrobat
6 8 (0.26%) Spreadsheet
7 6 (0.19%) Microsoft Project
8 5 (0.16%) Adobe Creative Suite
9 4 (0.13%) Chatbot
10 3 (0.096%) AutoCAD
11 2 (0.064%) Notepad++
12 1 (0.032%) Adobe Illustrator
12 1 (0.032%) InDesign
12 1 (0.032%) Photoshop
12 1 (0.032%) Revit
12 1 (0.032%) SOLIDWORKS
Business Applications
1 75 (2.41%) Dynamics CRM
2 62 (1.99%) Dynamics AX
3 27 (0.87%) thinkFolio
4 19 (0.61%) SAP Oil and Gas
5 17 (0.55%) Dynamics NAV
5 17 (0.55%) NetSuite
6 13 (0.42%) SAP SD
7 11 (0.35%) Elite 3E
7 11 (0.35%) Salesforce.com CRM
7 11 (0.35%) SAP HR
8 10 (0.32%) Oracle Applications
9 9 (0.29%) SAP HCM
10 8 (0.26%) Oracle EBS
10 8 (0.26%) Oracle Payables
10 8 (0.26%) Oracle Receivables
11 7 (0.22%) LatentZero
11 7 (0.22%) SAP Payroll
12 6 (0.19%) Eagle PACE
12 6 (0.19%) LongView
12 6 (0.19%) Oracle General Ledger
Cloud Services
1 749 (24.06%) Office 365
2 244 (7.84%) Azure
3 105 (3.37%) AWS
4 66 (2.12%) SaaS
5 55 (1.77%) Dynamics 365
6 30 (0.96%) OneDrive
7 28 (0.90%) Power Platform
8 18 (0.58%) Azure Active Directory
9 16 (0.51%) Cloud Computing
10 14 (0.45%) G Suite
11 13 (0.42%) IaaS
12 12 (0.39%) SuccessFactors
13 11 (0.35%) Mimecast
14 9 (0.29%) PowerApps
15 6 (0.19%) GCP
16 5 (0.16%) GitHub
16 5 (0.16%) Microsoft Flow
16 5 (0.16%) PaaS
17 4 (0.13%) Serverless
17 4 (0.13%) Yammer
Communications & Networking
1 229 (7.36%) LAN
2 214 (6.87%) WAN
3 204 (6.55%) Firewall
3 204 (6.55%) TCP/IP
4 192 (6.17%) DNS
5 165 (5.30%) DHCP
6 146 (4.69%) VoIP
7 100 (3.21%) Wireless
8 98 (3.15%) VPN
9 95 (3.05%) Skype
10 51 (1.64%) Internet
11 47 (1.51%) Remote Desktop
12 40 (1.28%) Broadband
13 39 (1.25%) VLAN
14 36 (1.16%) ADSL
14 36 (1.16%) SAN
14 36 (1.16%) Wi-Fi
15 35 (1.12%) 3G
15 35 (1.12%) Network Security
16 24 (0.77%) NAS
Database & Business Intelligence
1 446 (14.33%) SQL Server
2 124 (3.98%) SQL Server Integration Services
3 89 (2.86%) SQL Server Reporting Services
4 58 (1.86%) Relational Database
5 42 (1.35%) SQL Server Analysis Services
6 34 (1.09%) RDBMS
7 32 (1.03%) Data Warehouse
7 32 (1.03%) Oracle Database
8 26 (0.84%) Crystal Reports
9 25 (0.80%) MySQL
10 23 (0.74%) DB2
11 18 (0.58%) Power BI
12 17 (0.55%) QlikView
13 15 (0.48%) BusinessObjects
13 15 (0.48%) DTS
13 15 (0.48%) MongoDB
14 12 (0.39%) MS Access
15 10 (0.32%) NoSQL
15 10 (0.32%) SQL Server 2008
16 8 (0.26%) SQL Server 2012
Development Applications
1 74 (2.38%) JIRA
2 20 (0.64%) Octopus Deploy
3 18 (0.58%) Team Foundation Server
4 14 (0.45%) Git (software)
5 13 (0.42%) Visual Studio
6 9 (0.29%) TeamCity
7 8 (0.26%) Jenkins
7 8 (0.26%) PowerBuilder
8 7 (0.22%) MSI
8 7 (0.22%) Subversion
9 6 (0.19%) LINQPad
9 6 (0.19%) WinDbg
10 5 (0.16%) Sonatype Nexus
11 4 (0.13%) Bitbucket
11 4 (0.13%) Eclipse
12 3 (0.096%) Maven
13 2 (0.064%) AutoIt
13 2 (0.064%) Bazaar
13 2 (0.064%) GitLab
13 2 (0.064%) SQL Server Management Studio (SSMS)
General
1 663 (21.30%) Finance
2 148 (4.75%) Retail
3 114 (3.66%) Law
4 82 (2.63%) Banking
5 80 (2.57%) Legal
6 74 (2.38%) Back Office
6 74 (2.38%) Front Office
7 56 (1.80%) Manufacturing
7 56 (1.80%) Telecoms
8 53 (1.70%) Marketing
9 36 (1.16%) Public Sector
10 27 (0.87%) French Language
11 24 (0.77%) Automotive
12 22 (0.71%) Advertising
12 22 (0.71%) German Language
13 19 (0.61%) Publishing
14 17 (0.55%) Electronics
15 16 (0.51%) Financial Institution
15 16 (0.51%) Italian Language
16 15 (0.48%) Portuguese Language
Libraries, Frameworks & Software Standards
1 260 (8.35%) .NET
2 104 (3.34%) XML
3 89 (2.86%) ASP.NET
4 73 (2.35%) HTML
5 60 (1.93%) CSS
6 50 (1.61%) Web Services
7 48 (1.54%) FIX Protocol
8 40 (1.28%) Middleware
9 34 (1.09%) Ajax
10 33 (1.06%) EDI
11 29 (0.93%) JSON
12 21 (0.67%) jQuery
13 16 (0.51%) XSD
13 16 (0.51%) XSLT
14 15 (0.48%) Classic ASP
15 14 (0.45%) SOAP
16 13 (0.42%) ASP.NET MVC
16 13 (0.42%) Spring
17 11 (0.35%) COM
18 9 (0.29%) RESTful
Miscellaneous
1 243 (7.81%) Analytical Skills
2 101 (3.24%) Self-Motivation
3 89 (2.86%) Data Centre
3 89 (2.86%) Management Information System
4 86 (2.76%) Driving Licence
5 64 (2.06%) Video Conferencing
6 63 (2.02%) iPhone
7 55 (1.77%) Reinsurance
8 51 (1.64%) Blackberry
9 42 (1.35%) Fixed Income
9 42 (1.35%) Smartphone
10 41 (1.32%) iSeries
11 38 (1.22%) AS400
12 35 (1.12%) EPoS
13 33 (1.06%) Foreign Exchange (FX)
14 31 (1.00%) Equities
15 28 (0.90%) User Experience
16 26 (0.84%) Client/Server
16 26 (0.84%) Replication
17 25 (0.80%) Enterprise Software
Operating Systems
1 1,518 (48.76%) Windows
2 598 (19.21%) Windows Server
3 501 (16.09%) Windows 10
4 396 (12.72%) Windows 7
5 257 (8.26%) Linux
6 190 (6.10%) Windows Server 2012
7 161 (5.17%) Unix
8 113 (3.63%) Android
9 103 (3.31%) Windows Server 2008
10 80 (2.57%) Windows 8
11 79 (2.54%) Apple iOS
12 48 (1.54%) Mac OS
13 34 (1.09%) Windows Server 2003
14 30 (0.96%) Windows XP
15 26 (0.84%) Mac OS X
15 26 (0.84%) Red Hat Enterprise Linux
15 26 (0.84%) Windows Vista
16 14 (0.45%) CentOS
17 6 (0.19%) Ubuntu
18 5 (0.16%) Solaris
Processes & Methodologies
1 626 (20.11%) ITIL
2 502 (16.13%) Problem-Solving
3 183 (5.88%) CRM
4 158 (5.08%) ERP
5 154 (4.95%) Incident Management
6 145 (4.66%) Computer Science
7 134 (4.30%) Change Management
8 132 (4.24%) Service Management
9 122 (3.92%) Service Delivery
10 119 (3.82%) Time Management
11 112 (3.60%) Agile Software Development
12 105 (3.37%) Problem Management
13 94 (3.02%) ITSM
14 93 (2.99%) Asset Management
15 91 (2.92%) Fintech
16 86 (2.76%) Root Cause Analysis
17 77 (2.47%) ITIL V3
18 67 (2.15%) Business Intelligence
19 66 (2.12%) Continuous Improvement
20 60 (1.93%) Logistics
Programming Languages
1 926 (29.75%) SQL
2 176 (5.65%) PowerShell
3 155 (4.98%) C#
4 152 (4.88%) Java
5 105 (3.37%) T-SQL
6 71 (2.28%) JavaScript
7 64 (2.06%) Python
8 48 (1.54%) PL/SQL
9 47 (1.51%) VB.NET
10 39 (1.25%) PHP
11 38 (1.22%) RPG
12 36 (1.16%) VB
13 35 (1.12%) Bash Shell
14 28 (0.90%) Perl
15 27 (0.87%) VBA
16 17 (0.55%) C
17 15 (0.48%) VBScript
17 15 (0.48%) XPath
18 14 (0.45%) Shell Script
19 12 (0.39%) C++
Qualifications
1 278 (8.93%) Degree
2 156 (5.01%) Microsoft Certification
3 97 (3.12%) MCSE
4 93 (2.99%) Cisco Certification
5 89 (2.86%) CCNA
6 56 (1.80%) MCSA
7 48 (1.54%) MCP
8 47 (1.51%) Computer Science Degree
9 46 (1.48%) Security Cleared
10 44 (1.41%) ITIL Certification
11 42 (1.35%) MCITP
12 35 (1.12%) A+ Certification
13 32 (1.03%) CCNP
13 32 (1.03%) VMware Certified Professional (VCP)
14 24 (0.77%) SC Cleared
15 23 (0.74%) DBS Check
16 15 (0.48%) ITIL Foundation Certificate
17 13 (0.42%) MCDST
18 8 (0.26%) Master's Degree
19 6 (0.19%) JNCIS
Quality Assurance & Compliance
1 272 (8.74%) SLA
2 51 (1.64%) ISO/IEC 27001
3 28 (0.90%) ISO 9001
3 28 (0.90%) QA
4 20 (0.64%) PCI DSS
5 14 (0.45%) GDPR
6 8 (0.26%) Cyber Essentials
6 8 (0.26%) PMO
7 7 (0.22%) Sarbanes-Oxley
8 5 (0.16%) Data Quality
8 5 (0.16%) ISO/IEC 20000
9 3 (0.096%) HL7
10 2 (0.064%) DICOM
10 2 (0.064%) ITGC
11 1 (0.032%) IFRS
11 1 (0.032%) ISO 15022
11 1 (0.032%) ISO 20022
11 1 (0.032%) ISO 22301
System Software
1 1,051 (33.76%) Active Directory
2 214 (6.87%) VMware Infrastructure
3 148 (4.75%) Hyper-V
4 43 (1.38%) XenApp
5 34 (1.09%) XenDesktop
6 33 (1.06%) Docker
7 27 (0.87%) Virtual Machines
8 25 (0.80%) vSphere
9 23 (0.74%) VMware ESXi
10 20 (0.64%) Virtual Desktop
11 17 (0.55%) Terminal Services
12 14 (0.45%) Forefront TMG
13 7 (0.22%) Firmware
13 7 (0.22%) Virtual Servers
14 5 (0.16%) Citrix Hypervisor
15 4 (0.13%) BitLocker
15 4 (0.13%) DFS Replication
15 4 (0.13%) Microsoft App-V
15 4 (0.13%) VMware Workstation
16 3 (0.096%) NFS
Systems Management
1 198 (6.36%) SCCM
2 28 (0.90%) Microsoft Intune
2 28 (0.90%) WSUS
3 24 (0.77%) Backup Exec
4 22 (0.71%) Kubernetes
4 22 (0.71%) SCOM
5 16 (0.51%) Ansible
6 14 (0.45%) vRealize
7 12 (0.39%) Control-M
7 12 (0.39%) WebSphere Cast Iron
8 11 (0.35%) AirWatch
8 11 (0.35%) Perfmon
9 10 (0.32%) Microsoft Data Protection Manager
10 9 (0.29%) EMC NetWorker
10 9 (0.29%) NetBackup
11 8 (0.26%) Jamf Pro
11 8 (0.26%) Norton AntiVirus
11 8 (0.26%) Puppet
12 7 (0.22%) SCVMM
13 6 (0.19%) ZABBIX
Vendors
1 1,150 (36.94%) Microsoft
2 366 (11.76%) VMware
3 335 (10.76%) Citrix
4 233 (7.48%) Oracle
5 164 (5.27%) Cisco
6 120 (3.85%) SAP
7 111 (3.57%) ServiceNow
8 98 (3.15%) Apple
9 56 (1.80%) JD Edwards
10 47 (1.51%) HP
10 47 (1.51%) IBM
11 46 (1.48%) Meraki
12 45 (1.45%) Polycom
13 42 (1.35%) Salesforce.com
14 40 (1.28%) iManage
15 36 (1.16%) Veeam
16 35 (1.12%) Aruba
17 33 (1.06%) Bloomberg
18 32 (1.03%) Red Hat
19 31 (1.00%) Charles River