Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 19 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
19 Apr 2026
Same period 2025 Same period 2024
Rank 153 164 192
Rank change year-on-year +11 +28 +68
Permanent jobs requiring a Support Analyst 1,184 796 1,485
As % of all permanent jobs in the UK 1.36% 1.91% 1.57%
As % of the Job Titles category 1.47% 2.13% 1.66%
Number of salaries quoted 896 655 1,186
10th Percentile £26,250 £24,500 £24,125
25th Percentile £30,000 £29,625 £27,750
Median annual salary (50th Percentile) £35,000 £38,500 £36,000
Median % change year-on-year -9.09% +6.94% +7.46%
75th Percentile £43,375 £50,000 £47,500
90th Percentile £51,102 £67,500 £58,125
UK excluding London median annual salary £33,000 £32,500 £32,121
% change year-on-year +1.54% +1.18% +5.31%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 80,529 37,301 89,502
% of permanent jobs with a recognized job title 92.65% 89.33% 94.56%
Number of salaries quoted 51,589 23,381 66,338
10th Percentile £30,000 £31,250 £28,500
25th Percentile £40,000 £42,500 £38,500
Median annual salary (50th Percentile) £55,000 £60,000 £53,500
Median % change year-on-year -8.33% +12.15% -10.83%
75th Percentile £75,000 £78,750 £71,250
90th Percentile £95,000 £100,000 £90,000
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 19 April 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 19 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +2 1,064 £34,828 -8.35% 105
UK excluding London +46 912 £33,000 +1.54% 101
South East +57 296 £33,000 -7.69% 27
London -29 240 £42,500 -15.00% 15
Work from Home +13 237 £37,500 -11.76% 29
Midlands +31 178 £34,000 +19.30% 24
North of England -47 159 £34,000 +15.25% 18
West Midlands +39 118 £35,000 +16.67% 12
South West -7 113 £32,500 +4.00% 16
Yorkshire -41 85 £30,000 +5.26% 6
Scotland +30 78 £30,000 -30.64% 6
East of England -21 77 £30,000 -7.69% 12
North West -11 72 £35,000 +5.66% 10
East Midlands -30 60 £32,500 +25.00% 12
Northern Ireland -31 8 £32,000 -36.00%
Wales -25 3 £38,500 -12.64% 2
North East -45 2 £43,500 +74.00% 2

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 19 April 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 412 (34.80%) Microsoft
2 359 (30.32%) Windows
3 317 (26.77%) Microsoft 365
4 300 (25.34%) Problem-Solving
5 244 (20.61%) Active Directory
5 244 (20.61%) SQL
6 218 (18.41%) ITIL
7 213 (17.99%) Azure
8 208 (17.57%) Customer Service
9 155 (13.09%) ERP
10 142 (11.99%) Degree
11 138 (11.66%) Continuous Improvement
12 131 (11.06%) Microsoft Office
13 124 (10.47%) ITSM
14 112 (9.46%) Entra ID
15 103 (8.70%) Power Platform
16 95 (8.02%) Windows 10
17 92 (7.77%) Business Intelligence
18 91 (7.69%) SharePoint
19 90 (7.60%) Process Improvement
20 86 (7.26%) Windows Server
21 84 (7.09%) Microsoft Excel
22 83 (7.01%) Microsoft Exchange
22 83 (7.01%) SQL Server
23 79 (6.67%) Service Management
24 78 (6.59%) Power BI
25 77 (6.50%) Microsoft Intune
26 76 (6.42%) Change Management
26 76 (6.42%) SLA
27 71 (6.00%) JIRA

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 91 (7.69%) SharePoint
2 83 (7.01%) Microsoft Exchange
3 18 (1.52%) IIS
4 12 (1.01%) Confluence
5 11 (0.93%) Skype for Business
6 5 (0.42%) CMS
7 4 (0.34%) WebSphere
7 4 (0.34%) WebSphere Application Server
8 2 (0.17%) Tomcat
9 1 (0.084%) Appian
9 1 (0.084%) Moodle
9 1 (0.084%) Umbraco
Applications
1 131 (11.06%) Microsoft Office
2 84 (7.09%) Microsoft Excel
3 32 (2.70%) Microsoft PowerPoint
4 13 (1.10%) MS Visio
5 4 (0.34%) Spreadsheet
6 3 (0.25%) Photoshop
7 1 (0.084%) Acrobat
Business Applications
1 29 (2.45%) Dynamics CRM
2 15 (1.27%) NEC Housing
3 14 (1.18%) Endur
4 13 (1.10%) Dynamics AX
5 11 (0.93%) Dynamics NAV
5 11 (0.93%) NetSuite
5 11 (0.93%) Unit4 Business World
6 10 (0.84%) Visualfiles
7 9 (0.76%) Magento
7 9 (0.76%) Shopify
8 8 (0.68%) Elite 3E
9 6 (0.51%) SAP HR
9 6 (0.51%) SAP Payroll
9 6 (0.51%) SAP S/4HANA
10 5 (0.42%) Fidessa
10 5 (0.42%) SAP ERP
11 4 (0.34%) Dynamics GP
11 4 (0.34%) Exchequer
11 4 (0.34%) Primavera
12 3 (0.25%) SAP Business ByDesign
Cloud Services
1 317 (26.77%) Microsoft 365
2 213 (17.99%) Azure
3 112 (9.46%) Entra ID
4 103 (8.70%) Power Platform
5 55 (4.65%) Dynamics 365
6 46 (3.89%) OneDrive
7 44 (3.72%) SaaS
8 29 (2.45%) AWS
9 23 (1.94%) Power Automate
10 19 (1.60%) Azure DevOps
10 19 (1.60%) Google Workspace
11 12 (1.01%) dbt
11 12 (1.01%) PaaS
12 11 (0.93%) Boomi
12 11 (0.93%) IaaS
12 11 (0.93%) iPaaS
12 11 (0.93%) PowerApps
12 11 (0.93%) Workato
13 9 (0.76%) ClickUp
14 5 (0.42%) OCI
Communications & Networking
1 69 (5.83%) DNS
2 66 (5.57%) DHCP
3 57 (4.81%) VPN
4 44 (3.72%) Firewall
5 36 (3.04%) TCP/IP
6 28 (2.36%) WAN
7 20 (1.69%) LAN
8 19 (1.60%) Wi-Fi
9 18 (1.52%) VLAN
10 17 (1.44%) Broadband
11 16 (1.35%) VoIP
12 14 (1.18%) Wireless
13 13 (1.10%) Remote Desktop
14 12 (1.01%) Unified Communications
14 12 (1.01%) WebEx
14 12 (1.01%) WinSCP
15 11 (0.93%) Skype
16 9 (0.76%) 4G
17 7 (0.59%) SD-WAN
18 6 (0.51%) Network Security
Database & Business Intelligence
1 83 (7.01%) SQL Server
2 78 (6.59%) Power BI
3 28 (2.36%) Relational Database
4 16 (1.35%) SQL Server Integration Services
5 15 (1.27%) Metabase
6 13 (1.10%) Oracle Reports
7 12 (1.01%) Data Warehouse
7 12 (1.01%) SQL Server Reporting Services
8 11 (0.93%) Crystal Reports
9 8 (0.68%) PostgreSQL
10 6 (0.51%) BusinessObjects
10 6 (0.51%) Power Query
11 5 (0.42%) SAP BW
12 4 (0.34%) DB2
13 3 (0.25%) Azure SQL Database
13 3 (0.25%) MySQL
Development Applications
1 71 (6.00%) JIRA
2 17 (1.44%) Git
3 15 (1.27%) Visual Studio
4 4 (0.34%) LabVIEW
5 2 (0.17%) Rational Rhapsody
6 1 (0.084%) Bitbucket
6 1 (0.084%) SQL Server Management Studio (SSMS)
General
1 388 (32.77%) Social Skills
2 200 (16.89%) Finance
3 158 (13.34%) Analytical Skills
4 77 (6.50%) Manufacturing
5 75 (6.33%) Legal
6 69 (5.83%) Law
7 68 (5.74%) Retail
8 58 (4.90%) Organisational Skills
9 42 (3.55%) Documentation Skills
10 40 (3.38%) Telecoms
11 19 (1.60%) Banking
12 18 (1.52%) Advertising
13 15 (1.27%) Marketing
14 14 (1.18%) Automotive
15 13 (1.10%) Billing
16 9 (0.76%) Back Office
16 9 (0.76%) Financial Institution
16 9 (0.76%) Local Government
17 7 (0.59%) Public Sector
17 7 (0.59%) Social Housing
Libraries, Frameworks & Software Standards
1 30 (2.53%) .NET
2 16 (1.35%) Middleware
2 16 (1.35%) Web Services
3 10 (0.84%) REST
4 9 (0.76%) CSS
4 9 (0.76%) HTML
5 8 (0.68%) FIX Protocol
5 8 (0.68%) SOAP
6 7 (0.59%) EDI
7 3 (0.25%) Elastic Stack
7 3 (0.25%) JSON
7 3 (0.25%) Oracle Fusion
8 2 (0.17%) 802.1X
8 2 (0.17%) Kafka
8 2 (0.17%) Software Packaging
9 1 (0.084%) MFC
9 1 (0.084%) SAP CAF
9 1 (0.084%) XML
Miscellaneous
1 82 (6.93%) Onboarding
2 64 (5.41%) Driving Licence
3 47 (3.97%) Management Information System
3 47 (3.97%) Video Conferencing
4 18 (1.52%) Analytical Mindset
4 18 (1.52%) Enterprise Software
4 18 (1.52%) Self-Motivation
5 17 (1.44%) NHS
6 15 (1.27%) Product Ownership
6 15 (1.27%) Renewable Energy
7 12 (1.01%) Client/Server
8 11 (0.93%) Low-Code
9 8 (0.68%) EPoS
9 8 (0.68%) iPhone
9 8 (0.68%) Mobile App
10 7 (0.59%) Hybrid Cloud
10 7 (0.59%) IoT
11 5 (0.42%) Data Protection Act
11 5 (0.42%) Housing Association
11 5 (0.42%) Reference Data
Operating Systems
1 359 (30.32%) Windows
2 95 (8.02%) Windows 10
3 86 (7.26%) Windows Server
4 38 (3.21%) Linux
5 37 (3.13%) Android
6 29 (2.45%) Mac OS
7 28 (2.36%) Apple iOS
8 8 (0.68%) Unix
9 6 (0.51%) Windows Server 2016
10 5 (0.42%) Windows Server 2012
11 4 (0.34%) Windows Server 2019
12 3 (0.25%) Solaris
12 3 (0.25%) Ubuntu
13 2 (0.17%) Windows Server 2008
14 1 (0.084%) Windows 7
Processes & Methodologies
1 300 (25.34%) Problem-Solving
2 218 (18.41%) ITIL
3 208 (17.57%) Customer Service
4 155 (13.09%) ERP
5 138 (11.66%) Continuous Improvement
6 124 (10.47%) ITSM
7 92 (7.77%) Business Intelligence
8 90 (7.60%) Process Improvement
9 79 (6.67%) Service Management
10 76 (6.42%) Change Management
11 57 (4.81%) CRM
12 53 (4.48%) Cybersecurity
13 48 (4.05%) Service Delivery
14 41 (3.46%) Data Analysis
15 40 (3.38%) Data Management
16 38 (3.21%) Mentoring
17 37 (3.13%) Root Cause Analysis
18 35 (2.96%) DevOps
18 35 (2.96%) Migration
19 34 (2.87%) Incident Management
Programming Languages
1 244 (20.61%) SQL
2 41 (3.46%) PowerShell
3 29 (2.45%) T-SQL
4 26 (2.20%) Python
5 23 (1.94%) C#
6 14 (1.18%) VB.NET
7 12 (1.01%) Java
7 12 (1.01%) JavaScript
8 6 (0.51%) PHP
8 6 (0.51%) PL/SQL
9 5 (0.42%) ABAP
9 5 (0.42%) Data Analysis Expressions
9 5 (0.42%) Kusto Query Language
9 5 (0.42%) VBA
10 4 (0.34%) Delphi
10 4 (0.34%) Pascal
11 3 (0.25%) Apex Code
11 3 (0.25%) Bash
12 2 (0.17%) VB
13 1 (0.084%) R
Qualifications
1 142 (11.99%) Degree
2 43 (3.63%) Security Cleared
3 41 (3.46%) A+ Certification
4 40 (3.38%) Microsoft Certification
5 24 (2.03%) SC Cleared
6 16 (1.35%) Microsoft Certified Professional
7 15 (1.27%) HND
8 12 (1.01%) HNC
9 9 (0.76%) DBS Check
10 8 (0.68%) Computer Science Degree
10 8 (0.68%) DV Cleared
10 8 (0.68%) ITIL Foundation Certificate
11 6 (0.51%) MCSA
12 5 (0.42%) MCSE
12 5 (0.42%) Network+ Certification
12 5 (0.42%) SAP Certification
13 4 (0.34%) CCNA
13 4 (0.34%) Cisco Certification
13 4 (0.34%) ITIL Certification
13 4 (0.34%) MBCS
Quality Assurance & Compliance
1 76 (6.42%) SLA
2 19 (1.60%) QA
3 15 (1.27%) Accessibility
3 15 (1.27%) ISO/IEC 27001
4 12 (1.01%) Cyber Essentials
5 10 (0.84%) Data Quality
6 8 (0.68%) GDPR
7 6 (0.51%) Cyber Essentials PLUS
8 4 (0.34%) Actionable Recommendations
9 1 (0.084%) DICOM
9 1 (0.084%) PMO
System Software
1 244 (20.61%) Active Directory
2 24 (2.03%) VMware Infrastructure
3 16 (1.35%) Hyper-V
4 8 (0.68%) Virtual Desktop
5 6 (0.51%) Virtual Machines
6 5 (0.42%) BitLocker
6 5 (0.42%) XenApp
7 3 (0.25%) Docker
8 1 (0.084%) vSphere
Systems Management
1 77 (6.50%) Microsoft Intune
2 28 (2.36%) SCCM
3 7 (0.59%) Single Sign-On
4 3 (0.25%) Grafana
5 2 (0.17%) Jamf Pro
5 2 (0.17%) Kibana
6 1 (0.084%) AirWatch
6 1 (0.084%) Control-M
6 1 (0.084%) EMC NetWorker
6 1 (0.084%) Kubernetes
6 1 (0.084%) Prometheus
6 1 (0.084%) Symantec Endpoint Protection
6 1 (0.084%) Terraform
Vendors
1 412 (34.80%) Microsoft
2 53 (4.48%) ServiceNow
3 34 (2.87%) VMware
4 31 (2.62%) Oracle
5 26 (2.20%) SAP
6 22 (1.86%) Google
7 19 (1.60%) Adobe
8 15 (1.27%) Freshdesk
8 15 (1.27%) iManage
9 14 (1.18%) Apple
9 14 (1.18%) Northgate
10 12 (1.01%) Cisco
10 12 (1.01%) Citrix
10 12 (1.01%) Nintex
11 11 (0.93%) ConnectWise
11 11 (0.93%) HubSpot
12 10 (0.84%) Salesforce
13 9 (0.76%) Intapp
13 9 (0.76%) Sage
13 9 (0.76%) SolarWinds