Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 3 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
3 Aug 2026
Same period 2025 Same period 2024
Rank 161 130 215
Rank change year-on-year -31 +85 -2
Permanent jobs requiring a Support Analyst 1,312 1,209 1,064
As % of all permanent jobs in the UK 1.27% 2.43% 1.28%
As % of the Job Titles category 1.34% 2.70% 1.35%
Number of salaries quoted 1,074 1,031 772
10th Percentile £26,250 £25,500 £24,000
25th Percentile £30,000 £28,000 £28,250
Median annual salary (50th Percentile) £35,000 £34,500 £35,000
Median % change year-on-year +1.45% -1.43% -
75th Percentile £42,500 £46,250 £45,000
90th Percentile £48,750 £57,500 £62,500
UK excluding London median annual salary £32,500 £32,500 £32,500
% change year-on-year - - +4.84%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 97,698 44,800 78,990
% of permanent jobs with a recognized job title 94.23% 90.07% 94.90%
Number of salaries quoted 66,827 26,689 53,699
10th Percentile £30,000 £28,500 £30,000
25th Percentile £40,000 £37,500 £40,000
Median annual salary (50th Percentile) £55,000 £55,000 £55,000
Median % change year-on-year - - -8.33%
75th Percentile £75,000 £75,000 £71,915
90th Percentile £96,250 £95,000 £90,844
UK excluding London median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -5.66%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 3 August 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 3 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -30 1,192 £35,000 +2.94% 112
UK excluding London -3 1,072 £32,500 - 98
South East +38 305 £33,000 -5.71% 33
Work from Home -7 290 £37,500 +7.14% 42
North of England -8 238 £35,000 +21.74% 27
London -73 219 £42,500 -10.53% 26
Midlands -26 174 £35,000 +7.69% 16
South West -40 140 £32,500 - 7
North West +36 128 £35,000 +6.46% 15
East of England -16 116 £30,000 +1.69% 14
Yorkshire -25 107 £35,000 +22.81% 9
East Midlands -23 97 £35,000 +18.64% 8
West Midlands -41 77 £37,500 +11.94% 8
Scotland +59 75 £30,000 -30.64% 2
Wales -58 16 £35,000 +16.67% 1
Northern Ireland -69 8 £32,000 -36.00% 4
North East -76 3 £30,000 -3.23% 4

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 3 August 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 456 (34.76%) Microsoft
2 411 (31.33%) Windows
3 381 (29.04%) Microsoft 365
4 344 (26.22%) Problem-Solving
5 268 (20.43%) Active Directory
6 262 (19.97%) SQL
7 215 (16.39%) Azure
8 203 (15.47%) ITIL
9 201 (15.32%) Continuous Improvement
10 180 (13.72%) Customer Service
11 155 (11.81%) ERP
12 129 (9.83%) Windows Server
13 128 (9.76%) ITSM
14 121 (9.22%) Entra ID
15 116 (8.84%) Microsoft Office
16 110 (8.38%) SharePoint
17 107 (8.16%) Degree
18 106 (8.08%) Service Management
19 84 (6.40%) Microsoft Intune
20 80 (6.10%) Microsoft Exchange
21 79 (6.02%) Windows 10
22 78 (5.95%) SQL Server
23 76 (5.79%) Business Intelligence
23 76 (5.79%) Process Improvement
24 73 (5.56%) Power Platform
25 65 (4.95%) Microsoft Excel
26 64 (4.88%) Change Management
27 63 (4.80%) Service Delivery
28 62 (4.73%) Incident Management
29 59 (4.50%) SaaS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 110 (8.38%) SharePoint
2 80 (6.10%) Microsoft Exchange
3 28 (2.13%) IIS
4 12 (0.91%) Skype for Business
5 5 (0.38%) CMS
5 5 (0.38%) Confluence
6 3 (0.23%) SAS
7 2 (0.15%) Tomcat
8 1 (0.076%) Blackberry Enterprise Server
8 1 (0.076%) WebSphere
8 1 (0.076%) WebSphere Application Server
Applications
1 116 (8.84%) Microsoft Office
2 65 (4.95%) Microsoft Excel
3 21 (1.60%) Microsoft PowerPoint
4 3 (0.23%) MS Visio
4 3 (0.23%) Photoshop
5 2 (0.15%) Siemens NX
6 1 (0.076%) Revit
Business Applications
1 19 (1.45%) Dynamics CRM
2 16 (1.22%) Unit4 Business World
3 14 (1.07%) Oracle Retail
3 14 (1.07%) Visualfiles
4 11 (0.84%) NetSuite
5 10 (0.76%) Dynamics NAV
5 10 (0.76%) Oracle Financials
6 9 (0.69%) Elite 3E
7 8 (0.61%) Dynamics AX
7 8 (0.61%) Oracle EBS
8 6 (0.46%) Infor M3
8 6 (0.46%) Oracle Assets
8 6 (0.46%) Oracle Receivables
9 5 (0.38%) NEC Housing
9 5 (0.38%) SAP Business One
9 5 (0.38%) Shopify
10 4 (0.30%) Dynamics GP
10 4 (0.30%) Exchequer
10 4 (0.30%) Oracle Applications
10 4 (0.30%) Oracle EBS R12
Cloud Services
1 381 (29.04%) Microsoft 365
2 215 (16.39%) Azure
3 121 (9.22%) Entra ID
4 73 (5.56%) Power Platform
5 59 (4.50%) SaaS
6 56 (4.27%) OneDrive
7 52 (3.96%) Dynamics 365
8 21 (1.60%) Power Automate
8 21 (1.60%) PowerApps
9 20 (1.52%) AWS
10 17 (1.30%) Microsoft Copilot
11 11 (0.84%) Boomi
11 11 (0.84%) IaaS
11 11 (0.84%) iPaaS
11 11 (0.84%) PaaS
11 11 (0.84%) Workato
12 10 (0.76%) ClickUp
13 9 (0.69%) Azure DevOps
13 9 (0.69%) Google Workspace
14 8 (0.61%) GCP
Communications & Networking
1 55 (4.19%) DNS
2 50 (3.81%) DHCP
3 48 (3.66%) VPN
4 47 (3.58%) WAN
5 44 (3.35%) Firewall
6 37 (2.82%) TCP/IP
7 35 (2.67%) Wi-Fi
8 32 (2.44%) LAN
9 26 (1.98%) Unified Communications
9 26 (1.98%) VoIP
10 22 (1.68%) Broadband
11 16 (1.22%) 4G
12 15 (1.14%) VLAN
13 13 (0.99%) WebEx
14 12 (0.91%) Skype
15 11 (0.84%) SD-WAN
16 9 (0.69%) Wireless
17 7 (0.53%) Network Security
18 6 (0.46%) MPLS
18 6 (0.46%) Structured Cabling
Database & Business Intelligence
1 78 (5.95%) SQL Server
2 52 (3.96%) Power BI
3 27 (2.06%) Crystal Reports
4 13 (0.99%) Relational Database
5 12 (0.91%) SQL Server Integration Services
5 12 (0.91%) SQL Server Reporting Services
6 7 (0.53%) BusinessObjects
6 7 (0.53%) Data Warehouse
6 7 (0.53%) PostgreSQL
6 7 (0.53%) Power Query
7 6 (0.46%) Metabase
8 5 (0.38%) MySQL
9 4 (0.30%) Db2
9 4 (0.30%) Oracle Reports
10 3 (0.23%) Oracle Database
10 3 (0.23%) SAP BW
11 2 (0.15%) Qlik Sense
11 2 (0.15%) Tableau
12 1 (0.076%) SQL Server Analysis Services
Development Applications
1 50 (3.81%) JIRA
2 6 (0.46%) Visual Studio
3 4 (0.30%) Eclipse
3 4 (0.30%) Git
3 4 (0.30%) Oracle Forms
3 4 (0.30%) Toad
4 1 (0.076%) SQL Server Management Studio (SSMS)
General
1 411 (31.33%) Social Skills
2 204 (15.55%) Finance
3 154 (11.74%) Analytical Skills
4 82 (6.25%) Manufacturing
5 80 (6.10%) Legal
6 76 (5.79%) Law
7 66 (5.03%) Retail
8 59 (4.50%) Organisational Skills
9 53 (4.04%) Documentation Skills
10 29 (2.21%) Banking
11 20 (1.52%) Advertising
12 18 (1.37%) Telecoms
13 17 (1.30%) Public Sector
14 11 (0.84%) Front Office
14 11 (0.84%) Legal Technology
15 10 (0.76%) Automotive
16 9 (0.69%) Inclusion and Diversity
16 9 (0.69%) Investment Banking
16 9 (0.69%) Local Government
17 8 (0.61%) International Banking
Libraries, Frameworks & Software Standards
1 28 (2.13%) .NET
2 27 (2.06%) Web Services
3 24 (1.83%) XML
4 23 (1.75%) HTML
5 20 (1.52%) CSS
6 13 (0.99%) REST
7 12 (0.91%) .NET Framework
7 12 (0.91%) FIX Protocol
8 10 (0.76%) SOAP
9 7 (0.53%) Middleware
10 6 (0.46%) EDI
11 3 (0.23%) Elastic Stack
11 3 (0.23%) JSON
11 3 (0.23%) Kafka
12 2 (0.15%) 802.1X
13 1 (0.076%) SAP CAF
13 1 (0.076%) XSL
Miscellaneous
1 66 (5.03%) Onboarding
2 59 (4.50%) Driving Licence
3 34 (2.59%) Self-Motivation
4 30 (2.29%) Video Conferencing
5 25 (1.91%) Analytical Mindset
6 23 (1.75%) Management Information System
7 22 (1.68%) Client/Server
8 11 (0.84%) Hybrid Cloud
9 9 (0.69%) Fixed Income
9 9 (0.69%) NHS
10 8 (0.61%) CMDB
10 8 (0.61%) Data Structures
10 8 (0.61%) Enterprise Software
11 6 (0.46%) Housing Association
11 6 (0.46%) Manufacturing Execution System
11 6 (0.46%) Operational Technology
11 6 (0.46%) Product Ownership
12 5 (0.38%) Data Centre
12 5 (0.38%) Legacy Systems
12 5 (0.38%) Low-Code
Operating Systems
1 411 (31.33%) Windows
2 129 (9.83%) Windows Server
3 79 (6.02%) Windows 10
4 42 (3.20%) Linux
5 37 (2.82%) Android
6 28 (2.13%) Mac OS
7 17 (1.30%) Windows Server 2019
8 12 (0.91%) Apple iOS
9 5 (0.38%) Unix
10 1 (0.076%) CentOS
10 1 (0.076%) Rocky
10 1 (0.076%) Solaris
10 1 (0.076%) Ubuntu
10 1 (0.076%) Windows Server 2016
Processes & Methodologies
1 344 (26.22%) Problem-Solving
2 203 (15.47%) ITIL
3 201 (15.32%) Continuous Improvement
4 180 (13.72%) Customer Service
5 155 (11.81%) ERP
6 128 (9.76%) ITSM
7 106 (8.08%) Service Management
8 76 (5.79%) Business Intelligence
8 76 (5.79%) Process Improvement
9 64 (4.88%) Change Management
10 63 (4.80%) Service Delivery
11 62 (4.73%) Incident Management
12 56 (4.27%) Stakeholder Engagement
13 54 (4.12%) Root Cause Analysis
14 51 (3.89%) Cybersecurity
15 50 (3.81%) Project Delivery
16 49 (3.73%) CRM
17 39 (2.97%) Collaborative Working
18 37 (2.82%) User Experience
19 36 (2.74%) Workflow
Programming Languages
1 262 (19.97%) SQL
2 43 (3.28%) PowerShell
3 35 (2.67%) C#
4 29 (2.21%) JavaScript
5 12 (0.91%) PL/SQL
5 12 (0.91%) Python
6 10 (0.76%) T-SQL
7 9 (0.69%) C++
8 7 (0.53%) Java
8 7 (0.53%) PHP
9 5 (0.38%) VB.NET
10 3 (0.23%) ABAP
10 3 (0.23%) Delphi
10 3 (0.23%) Pascal
10 3 (0.23%) VB
10 3 (0.23%) VBA
11 2 (0.15%) Tcl
12 1 (0.076%) Bash
12 1 (0.076%) Perl
12 1 (0.076%) Ruby
Qualifications
1 107 (8.16%) Degree
2 43 (3.28%) Security Cleared
3 40 (3.05%) A+ Certification
4 39 (2.97%) Microsoft Certification
5 23 (1.75%) SC Cleared
6 13 (0.99%) Microsoft Certified Professional
7 11 (0.84%) ITIL Foundation Certificate
8 8 (0.61%) Computer Science Degree
9 7 (0.53%) CCNA
9 7 (0.53%) Cisco Certification
10 6 (0.46%) MBCS
11 5 (0.38%) AAT
11 5 (0.38%) HNC
11 5 (0.38%) ITIL Certification
11 5 (0.38%) Network+ Certification
12 4 (0.30%) DV Cleared
13 3 (0.23%) Azure Certification
13 3 (0.23%) BPSS Clearance
13 3 (0.23%) HND
13 3 (0.23%) SAP Certification
Quality Assurance & Compliance
1 48 (3.66%) SLA
2 21 (1.60%) ISO/IEC 27001
3 18 (1.37%) Cyber Essentials
4 15 (1.14%) Data Quality
5 8 (0.61%) GDPR
5 8 (0.61%) QA
6 7 (0.53%) Accessibility
6 7 (0.53%) Cyber Essentials PLUS
7 2 (0.15%) Actionable Recommendations
7 2 (0.15%) PCI DSS
8 1 (0.076%) DICOM
8 1 (0.076%) PMO
System Software
1 268 (20.43%) Active Directory
2 28 (2.13%) Hyper-V
3 23 (1.75%) VMware Infrastructure
4 8 (0.61%) Virtual Desktop
5 7 (0.53%) Firmware
6 6 (0.46%) XenApp
7 3 (0.23%) BitLocker
7 3 (0.23%) Docker
7 3 (0.23%) Microsoft Virtual Server
7 3 (0.23%) Virtual Machines
7 3 (0.23%) Virtual Servers
8 2 (0.15%) vSphere
Systems Management
1 84 (6.40%) Microsoft Intune
2 19 (1.45%) SCCM
3 7 (0.53%) Single Sign-On
3 7 (0.53%) Systems Management Server (SMS)
4 6 (0.46%) Kibana
5 3 (0.23%) Jamf Pro
6 2 (0.15%) FortiGate
6 2 (0.15%) Grafana
7 1 (0.076%) Autotask
7 1 (0.076%) Cisco CUCM
7 1 (0.076%) Failover Clustering
7 1 (0.076%) Microsoft Clustering
7 1 (0.076%) Terraform
Vendors
1 456 (34.76%) Microsoft
2 57 (4.34%) ServiceNow
3 36 (2.74%) Oracle
4 33 (2.52%) VMware
5 25 (1.91%) iManage
6 20 (1.52%) Cisco
6 20 (1.52%) Citrix
7 19 (1.45%) Apple
7 19 (1.45%) SAP
8 17 (1.30%) IFS
9 16 (1.22%) Starlink
10 14 (1.07%) Epicor
11 13 (0.99%) Sage
12 12 (0.91%) Aderant
12 12 (0.91%) Google
12 12 (0.91%) IBM
12 12 (0.91%) Salesforce
13 11 (0.84%) Intapp
13 11 (0.84%) Meraki
13 11 (0.84%) Polycom