Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £33,500 per year, according to job vacancies posted during the 6 months leading to 15 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
15 Feb 2026
Same period 2025 Same period 2024
Rank 125 203 155
Rank change year-on-year +78 -48 +84
Permanent jobs requiring a Support Analyst 1,146 742 1,451
As % of all permanent jobs in the UK 1.70% 1.50% 1.94%
As % of the Job Titles category 1.87% 1.63% 2.05%
Number of salaries quoted 859 456 1,211
10th Percentile £26,000 £26,250 £25,000
25th Percentile £28,125 £31,250 £28,500
Median annual salary (50th Percentile) £33,500 £40,000 £37,500
Median % change year-on-year -16.25% +6.67% +11.94%
75th Percentile £42,500 £52,500 £47,750
90th Percentile £53,750 £68,125 £60,000
UK excluding London median annual salary £32,500 £33,250 £33,500
% change year-on-year -2.26% -0.75% +8.06%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 61,307 45,494 70,946
% of permanent jobs with a recognized job title 91.18% 91.70% 94.90%
Number of salaries quoted 38,565 23,655 55,494
10th Percentile £29,000 £33,500 £28,500
25th Percentile £37,500 £45,000 £39,420
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.33%
75th Percentile £75,000 £80,000 £73,750
90th Percentile £95,000 £100,000 £92,500
UK excluding London median annual salary £50,000 £55,000 £50,000
% change year-on-year -9.09% +10.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 15 February 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 15 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +84 1,028 £33,500 -16.25% 121
UK excluding London +122 850 £32,500 -2.26% 125
South East +90 264 £32,750 -6.43% 47
London -7 262 £40,750 -18.50% 22
Work from Home +46 256 £33,750 -16.38% 51
Midlands +72 160 £30,000 -7.69% 21
North of England +38 159 £31,500 -8.70% 14
South West +65 114 £32,500 +3.17% 13
West Midlands +57 90 £35,000 +4.48% 11
Yorkshire +26 88 £27,750 -23.97% 10
East Midlands +34 70 £27,000 -16.92% 10
Scotland +32 70 £35,000 - 9
East of England +51 67 £28,000 -13.85% 21
North West +7 58 £35,000 +8.53% 4
Northern Ireland -13 14 £32,000 -6.98%
North East +5 13 £41,500 +18.57%
Wales -7 2 £42,000 +10.53% 4

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 15 February 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 441 (38.48%) Microsoft
2 366 (31.94%) Windows
3 365 (31.85%) Problem-Solving
4 310 (27.05%) Customer Service
5 308 (26.88%) Microsoft 365
6 258 (22.51%) SQL
7 249 (21.73%) Active Directory
8 245 (21.38%) ITIL
9 224 (19.55%) Azure
10 168 (14.66%) Degree
11 153 (13.35%) Microsoft Office
12 129 (11.26%) Entra ID
12 129 (11.26%) ERP
13 120 (10.47%) ITSM
14 114 (9.95%) Microsoft Intune
15 111 (9.69%) Continuous Improvement
16 108 (9.42%) Power Platform
17 94 (8.20%) Business Intelligence
17 94 (8.20%) Microsoft Excel
18 93 (8.12%) Process Improvement
18 93 (8.12%) SharePoint
19 91 (7.94%) Windows Server
20 86 (7.50%) Windows 10
21 85 (7.42%) JIRA
22 84 (7.33%) Change Management
22 84 (7.33%) Power BI
23 83 (7.24%) SLA
24 81 (7.07%) Service Management
25 75 (6.54%) SQL Server
26 74 (6.46%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 93 (8.12%) SharePoint
2 73 (6.37%) Microsoft Exchange
3 22 (1.92%) Confluence
4 11 (0.96%) Skype for Business
5 9 (0.79%) IIS
6 4 (0.35%) WebSphere
6 4 (0.35%) WebSphere Application Server
7 2 (0.17%) CMS
7 2 (0.17%) Exchange Server 2013
8 1 (0.087%) Appian
8 1 (0.087%) Moodle
8 1 (0.087%) Tomcat
8 1 (0.087%) Umbraco
Applications
1 153 (13.35%) Microsoft Office
2 94 (8.20%) Microsoft Excel
3 43 (3.75%) Microsoft PowerPoint
4 15 (1.31%) MS Visio
4 15 (1.31%) Spreadsheet
5 1 (0.087%) Acrobat
5 1 (0.087%) AutoCAD
5 1 (0.087%) Photoshop
Business Applications
1 29 (2.53%) Dynamics CRM
2 17 (1.48%) Endur
3 15 (1.31%) NEC Housing
4 14 (1.22%) NetSuite
5 11 (0.96%) Dynamics AX
5 11 (0.96%) Visualfiles
6 9 (0.79%) Shopify
7 8 (0.70%) Dynamics NAV
7 8 (0.70%) Magento
8 6 (0.52%) Fidessa
8 6 (0.52%) Oracle EBS
8 6 (0.52%) SAP HR
8 6 (0.52%) SAP Payroll
8 6 (0.52%) SAP S/4HANA
9 4 (0.35%) SAP ERP
9 4 (0.35%) Unit4 Business World
10 3 (0.26%) Alphatax
10 3 (0.26%) Elite 3E
10 3 (0.26%) SAP Business ByDesign
11 2 (0.17%) Dynamics GP
Cloud Services
1 308 (26.88%) Microsoft 365
2 224 (19.55%) Azure
3 129 (11.26%) Entra ID
4 108 (9.42%) Power Platform
5 53 (4.62%) Dynamics 365
6 48 (4.19%) SaaS
7 39 (3.40%) OneDrive
8 27 (2.36%) AWS
9 21 (1.83%) Power Automate
10 19 (1.66%) PowerApps
11 15 (1.31%) Azure DevOps
12 14 (1.22%) Google Workspace
13 8 (0.70%) dbt
14 5 (0.44%) Azure Monitor
14 5 (0.44%) OCI
15 4 (0.35%) BigCommerce
15 4 (0.35%) Boomi
15 4 (0.35%) iPaaS
15 4 (0.35%) PaaS
15 4 (0.35%) Workato
Communications & Networking
1 74 (6.46%) DNS
2 72 (6.28%) Firewall
3 68 (5.93%) DHCP
4 61 (5.32%) VPN
5 43 (3.75%) TCP/IP
6 28 (2.44%) LAN
7 26 (2.27%) Remote Desktop
8 25 (2.18%) WAN
8 25 (2.18%) Wireless
9 17 (1.48%) Broadband
10 16 (1.40%) WebEx
11 15 (1.31%) Wi-Fi
12 13 (1.13%) Unified Communications
12 13 (1.13%) VoIP
13 12 (1.05%) Internet
13 12 (1.05%) WinSCP
14 11 (0.96%) SD-WAN
14 11 (0.96%) Skype
14 11 (0.96%) VLAN
15 7 (0.61%) MPLS
Database & Business Intelligence
1 84 (7.33%) Power BI
2 75 (6.54%) SQL Server
3 27 (2.36%) Relational Database
4 16 (1.40%) Oracle Reports
5 10 (0.87%) Metabase
5 10 (0.87%) MySQL
5 10 (0.87%) SQL Server Integration Services
6 9 (0.79%) SQL Server Reporting Services
7 8 (0.70%) Data Warehouse
8 5 (0.44%) PostgreSQL
9 4 (0.35%) SAP BW
10 3 (0.26%) Azure SQL Database
11 2 (0.17%) Oracle Database
12 1 (0.087%) Crystal Reports
12 1 (0.087%) DB2
Development Applications
1 85 (7.42%) JIRA
2 22 (1.92%) Git
3 10 (0.87%) Visual Studio
4 7 (0.61%) Bitbucket
5 4 (0.35%) LabVIEW
6 2 (0.17%) Rational Rhapsody
General
1 511 (44.59%) Social Skills
2 187 (16.32%) Finance
3 176 (15.36%) Analytical Skills
4 96 (8.38%) Law
5 79 (6.89%) Organisational Skills
6 74 (6.46%) Manufacturing
7 67 (5.85%) Retail
8 57 (4.97%) Legal
9 55 (4.80%) Telecoms
10 32 (2.79%) Advertising
11 29 (2.53%) Marketing
12 21 (1.83%) Documentation Skills
13 16 (1.40%) Automotive
13 16 (1.40%) Back Office
14 14 (1.22%) Banking
15 13 (1.13%) Billing
16 7 (0.61%) Financial Institution
16 7 (0.61%) Front Office
16 7 (0.61%) Publishing
17 5 (0.44%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 24 (2.09%) .NET
2 13 (1.13%) Middleware
3 12 (1.05%) HTML
4 11 (0.96%) CSS
4 11 (0.96%) EDI
5 9 (0.79%) FIX Protocol
6 8 (0.70%) REST
6 8 (0.70%) SOAP
7 7 (0.61%) Web Services
8 5 (0.44%) Lightning Web Components
9 4 (0.35%) Oracle Fusion
9 4 (0.35%) React
9 4 (0.35%) Software Packaging
10 2 (0.17%) jQuery
10 2 (0.17%) JSON
10 2 (0.17%) LDAP
10 2 (0.17%) XML
11 1 (0.087%) Elastic Stack
11 1 (0.087%) MFC
Miscellaneous
1 105 (9.16%) Onboarding
2 76 (6.63%) Driving Licence
3 70 (6.11%) Management Information System
4 49 (4.28%) Video Conferencing
5 32 (2.79%) Enterprise Software
6 24 (2.09%) Self-Motivation
7 23 (2.01%) NHS
8 14 (1.22%) Product Ownership
8 14 (1.22%) Renewable Energy
9 12 (1.05%) Analytical Mindset
10 11 (0.96%) Data Centre
11 9 (0.79%) EPoS
11 9 (0.79%) iPhone
11 9 (0.79%) Low-Code
12 8 (0.70%) Client/Server
12 8 (0.70%) Mobile App
13 7 (0.61%) IoT
14 6 (0.52%) FMCG
14 6 (0.52%) Reference Data
15 4 (0.35%) Data Protection Act
Operating Systems
1 366 (31.94%) Windows
2 91 (7.94%) Windows Server
3 86 (7.50%) Windows 10
4 46 (4.01%) Mac OS
5 40 (3.49%) Linux
6 37 (3.23%) Apple iOS
7 32 (2.79%) Android
8 14 (1.22%) Windows Server 2019
9 13 (1.13%) Unix
10 10 (0.87%) Windows Server 2016
11 7 (0.61%) Windows Server 2012
12 6 (0.52%) Mac OS X
13 5 (0.44%) Solaris
14 4 (0.35%) Windows Server 2008
15 3 (0.26%) Ubuntu
16 2 (0.17%) VMS
16 2 (0.17%) Windows 7
17 1 (0.087%) AIX
17 1 (0.087%) Windows Server 2003
Processes & Methodologies
1 365 (31.85%) Problem-Solving
2 310 (27.05%) Customer Service
3 245 (21.38%) ITIL
4 129 (11.26%) ERP
5 120 (10.47%) ITSM
6 111 (9.69%) Continuous Improvement
7 94 (8.20%) Business Intelligence
8 93 (8.12%) Process Improvement
9 84 (7.33%) Change Management
10 81 (7.07%) Service Management
11 62 (5.41%) CRM
12 59 (5.15%) Cybersecurity
13 58 (5.06%) Mentoring
14 46 (4.01%) User Experience
15 45 (3.93%) Root Cause Analysis
16 41 (3.58%) Asset Management
17 39 (3.40%) Computer Science
17 39 (3.40%) Data Analysis
18 37 (3.23%) Incident Management
19 35 (3.05%) Data Management
Programming Languages
1 258 (22.51%) SQL
2 41 (3.58%) PowerShell
3 37 (3.23%) T-SQL
4 30 (2.62%) Python
5 28 (2.44%) C#
6 16 (1.40%) Java
7 11 (0.96%) VB.NET
8 7 (0.61%) JavaScript
8 7 (0.61%) PL/SQL
9 5 (0.44%) Data Analysis Expressions
9 5 (0.44%) Kusto Query Language
9 5 (0.44%) VBA
10 4 (0.35%) ABAP
10 4 (0.35%) VB
11 3 (0.26%) Apex Code
11 3 (0.26%) Bash
11 3 (0.26%) Bicep
12 2 (0.17%) Pascal
12 2 (0.17%) PHP
12 2 (0.17%) Shell Script
Qualifications
1 168 (14.66%) Degree
2 48 (4.19%) Microsoft Certification
3 43 (3.75%) Security Cleared
4 32 (2.79%) A+ Certification
5 30 (2.62%) SC Cleared
6 20 (1.75%) HND
7 19 (1.66%) Computer Science Degree
8 18 (1.57%) Microsoft Certified Professional
9 16 (1.40%) ITIL Foundation Certificate
10 14 (1.22%) HNC
11 12 (1.05%) DBS Check
12 10 (0.87%) ITIL Certification
13 9 (0.79%) Network+ Certification
14 7 (0.61%) CCNA
14 7 (0.61%) Cisco Certification
15 6 (0.52%) MCSA
16 5 (0.44%) MCSE
17 4 (0.35%) BPSS Clearance
17 4 (0.35%) Master's Degree
17 4 (0.35%) SAP Certification
Quality Assurance & Compliance
1 83 (7.24%) SLA
2 25 (2.18%) QA
3 15 (1.31%) Accessibility
4 14 (1.22%) ISO/IEC 27001
5 9 (0.79%) GDPR
6 7 (0.61%) Cyber Essentials
7 5 (0.44%) Data Quality
8 4 (0.35%) Actionable Recommendations
9 1 (0.087%) Cyber Essentials PLUS
9 1 (0.087%) PCI DSS
System Software
1 249 (21.73%) Active Directory
2 27 (2.36%) VMware Infrastructure
3 15 (1.31%) Hyper-V
4 12 (1.05%) Virtual Desktop
5 6 (0.52%) Virtual Machines
6 5 (0.44%) BitLocker
7 1 (0.087%) Firmware
7 1 (0.087%) XenApp
Systems Management
1 114 (9.95%) Microsoft Intune
2 17 (1.48%) SCCM
3 9 (0.79%) Grafana
4 7 (0.61%) Control-M
4 7 (0.61%) Kubernetes
4 7 (0.61%) Prometheus
5 4 (0.35%) Jamf Pro
6 3 (0.26%) Autotask
6 3 (0.26%) Terraform
7 2 (0.17%) WSUS
8 1 (0.087%) AirWatch
8 1 (0.087%) EMC NetWorker
8 1 (0.087%) SCOM
8 1 (0.087%) Symantec Endpoint Protection
Vendors
1 441 (38.48%) Microsoft
2 37 (3.23%) ServiceNow
3 35 (3.05%) Oracle
4 32 (2.79%) SAP
5 31 (2.71%) VMware
6 27 (2.36%) Cisco
7 23 (2.01%) Adobe
8 17 (1.48%) CheckPoint
8 17 (1.48%) Palo Alto
8 17 (1.48%) Salesforce
9 16 (1.40%) Meraki
10 14 (1.22%) Freshdesk
10 14 (1.22%) Google
11 12 (1.05%) Apple
11 12 (1.05%) Polycom
12 11 (0.96%) ConnectWise
12 11 (0.96%) HubSpot
12 11 (0.96%) Nintex
12 11 (0.96%) Northgate
12 11 (0.96%) SolarWinds