Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £33,500 per year, according to job vacancies posted during the 6 months leading to 14 November 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
14 Nov 2025
Same period 2024 Same period 2023
Rank 124 189 164
Rank change year-on-year +65 -25 +78
Permanent jobs requiring a Support Analyst 1,204 981 1,071
As % of all permanent jobs in the UK 2.27% 1.44% 2.03%
As % of the Job Titles category 2.53% 1.52% 2.13%
Number of salaries quoted 986 562 932
10th Percentile £25,875 £26,250 £24,000
25th Percentile £28,000 £31,250 £28,000
Median annual salary (50th Percentile) £33,500 £37,500 £36,500
Median % change year-on-year -10.67% +2.74% +7.35%
75th Percentile £41,260 £48,750 £46,750
90th Percentile £53,750 £73,625 £63,750
UK excluding London median annual salary £32,500 £33,500 £32,500
% change year-on-year -2.99% +3.08% +3.17%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 47,621 64,483 50,300
% of permanent jobs with a recognized job title 89.89% 94.87% 95.49%
Number of salaries quoted 29,449 36,300 38,919
10th Percentile £28,250 £31,250 £31,250
25th Percentile £35,000 £42,500 £42,500
Median annual salary (50th Percentile) £52,500 £57,500 £60,000
Median % change year-on-year -8.70% -4.17% -
75th Percentile £73,750 £75,000 £80,000
90th Percentile £92,500 £95,000 £97,500
UK excluding London median annual salary £46,500 £50,055 £52,500
% change year-on-year -7.10% -4.66% -

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 14 November 2025.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 14 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +75 1,077 £33,500 -10.67% 221
UK excluding London +94 894 £32,500 -2.99% 162
Work from Home +50 261 £31,500 -17.11% 80
London +18 260 £45,000 -4.76% 98
South East +72 253 £32,750 -6.43% 64
Midlands +81 181 £29,500 -11.94% 35
North of England +75 170 £31,000 -10.14% 16
East Midlands +70 110 £29,500 -9.23% 7
South West +42 110 £35,000 +7.69% 19
East of England +65 102 £27,500 -21.43% 15
Yorkshire +61 89 £27,500 -29.03% 10
West Midlands +43 71 £34,000 -4.23% 28
North West +23 54 £33,000 +1.54% 4
Scotland -11 50 £35,000 +20.69% 10
North East - 27 £35,000 - 2
Wales -1 16 £39,250 +26.61% 3
Northern Ireland +7 10 £45,000 +30.81% 3
Channel Islands - 2 £34,000 -

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 14 November 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 551 (45.76%) Microsoft
2 505 (41.94%) Problem-Solving
3 467 (38.79%) Windows
4 398 (33.06%) Customer Service
5 362 (30.07%) Microsoft 365
6 333 (27.66%) Active Directory
7 321 (26.66%) SQL
8 281 (23.34%) ITIL
9 255 (21.18%) Azure
10 192 (15.95%) Microsoft Office
11 175 (14.53%) Degree
12 146 (12.13%) Microsoft Intune
13 144 (11.96%) Entra ID
14 139 (11.54%) Microsoft Excel
15 137 (11.38%) Windows Server
16 128 (10.63%) Power Platform
17 119 (9.88%) SLA
18 118 (9.80%) ERP
19 117 (9.72%) Continuous Improvement
20 111 (9.22%) DNS
20 111 (9.22%) ITSM
21 110 (9.14%) SharePoint
22 109 (9.05%) Firewall
23 107 (8.89%) Business Intelligence
24 102 (8.47%) Windows 10
25 101 (8.39%) Power BI
26 97 (8.06%) Microsoft Exchange
27 96 (7.97%) DHCP
27 96 (7.97%) SQL Server
28 95 (7.89%) LAN

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 110 (9.14%) SharePoint
2 97 (8.06%) Microsoft Exchange
3 19 (1.58%) Confluence
3 19 (1.58%) IIS
4 10 (0.83%) Skype for Business
5 5 (0.42%) CMS
6 4 (0.33%) Adobe Experience Manager
7 2 (0.17%) Exchange Server 2013
8 1 (0.083%) Appian
8 1 (0.083%) Office Communications Server
8 1 (0.083%) Tomcat
8 1 (0.083%) WebSphere
8 1 (0.083%) WebSphere Application Server
Applications
1 192 (15.95%) Microsoft Office
2 139 (11.54%) Microsoft Excel
3 46 (3.82%) Microsoft PowerPoint
4 21 (1.74%) Spreadsheet
5 3 (0.25%) MS Visio
6 1 (0.083%) Acrobat
6 1 (0.083%) Adobe Creative Suite
6 1 (0.083%) AutoCAD
6 1 (0.083%) Photoshop
Business Applications
1 24 (1.99%) Dynamics CRM
2 14 (1.16%) NetSuite
3 12 (1.00%) Visualfiles
4 11 (0.91%) Oracle EBS
5 9 (0.75%) Dynamics NAV
5 9 (0.75%) PeopleSoft Financials
5 9 (0.75%) SAP S/4HANA
6 8 (0.66%) Endur
7 7 (0.58%) SAP HR
7 7 (0.58%) SAP Payroll
8 6 (0.50%) Remedy ITSM
8 6 (0.50%) SAP HCM
9 5 (0.42%) Exchequer
9 5 (0.42%) SAP Business One
9 5 (0.42%) SAP EWM
9 5 (0.42%) SAP WM
10 4 (0.33%) Elite 3E
10 4 (0.33%) Fidessa
10 4 (0.33%) Sage 1000
11 1 (0.083%) Eikon
Cloud Services
1 362 (30.07%) Microsoft 365
2 255 (21.18%) Azure
3 144 (11.96%) Entra ID
4 128 (10.63%) Power Platform
5 51 (4.24%) SaaS
6 46 (3.82%) Dynamics 365
7 32 (2.66%) PowerApps
8 31 (2.57%) OneDrive
9 30 (2.49%) AWS
10 21 (1.74%) Power Automate
11 6 (0.50%) OCI
11 6 (0.50%) SuccessFactors
12 4 (0.33%) Adobe Analytics
12 4 (0.33%) Google Analytics
12 4 (0.33%) Google Workspace
13 3 (0.25%) IaaS
13 3 (0.25%) PaaS
13 3 (0.25%) Slack
14 2 (0.17%) dbt
14 2 (0.17%) Mimecast
Communications & Networking
1 111 (9.22%) DNS
2 109 (9.05%) Firewall
3 96 (7.97%) DHCP
4 95 (7.89%) LAN
5 80 (6.64%) VPN
6 77 (6.40%) WAN
7 49 (4.07%) TCP/IP
8 39 (3.24%) Remote Desktop
9 32 (2.66%) Wireless
10 30 (2.49%) VoIP
11 25 (2.08%) Internet
11 25 (2.08%) Wi-Fi
12 20 (1.66%) Broadband
13 19 (1.58%) WebEx
14 16 (1.33%) Kerberos
15 15 (1.25%) SD-WAN
16 13 (1.08%) Unified Communications
17 12 (1.00%) MPLS
17 12 (1.00%) VLAN
18 11 (0.91%) WPA
Database & Business Intelligence
1 101 (8.39%) Power BI
2 96 (7.97%) SQL Server
3 24 (1.99%) MySQL
4 23 (1.91%) Oracle Reports
5 15 (1.25%) Relational Database
5 15 (1.25%) SQL Server Reporting Services
6 11 (0.91%) Crystal Reports
7 7 (0.58%) SQL Server Integration Services
8 6 (0.50%) BusinessObjects
8 6 (0.50%) Oracle Database
9 5 (0.42%) EDRMS
9 5 (0.42%) Geospatial Data
9 5 (0.42%) GIS
9 5 (0.42%) PostgreSQL
10 4 (0.33%) Metadata
11 2 (0.17%) Data Warehouse
11 2 (0.17%) Metabase
12 1 (0.083%) Amazon RDS
12 1 (0.083%) MS Access
12 1 (0.083%) Tableau
Development Applications
1 74 (6.15%) JIRA
2 7 (0.58%) Git
3 6 (0.50%) Bitbucket
4 5 (0.42%) SQL Server Management Studio (SSMS)
5 2 (0.17%) Visual Studio
General
1 610 (50.66%) Social Skills
2 183 (15.20%) Analytical Skills
3 169 (14.04%) Finance
4 153 (12.71%) Law
5 99 (8.22%) Organisational Skills
6 79 (6.56%) Manufacturing
7 68 (5.65%) Legal
8 58 (4.82%) Marketing
9 49 (4.07%) Retail
9 49 (4.07%) Telecoms
10 32 (2.66%) Advertising
11 22 (1.83%) Pharmaceutical
12 17 (1.41%) Front Office
13 16 (1.33%) Automotive
14 15 (1.25%) Inclusion and Diversity
14 15 (1.25%) Police
15 12 (1.00%) Back Office
16 8 (0.66%) Public Sector
16 8 (0.66%) Spanish Language
17 7 (0.58%) Documentation Skills
Libraries, Frameworks & Software Standards
1 25 (2.08%) HTML
2 20 (1.66%) LDAP
3 19 (1.58%) CSS
3 19 (1.58%) EDI
3 19 (1.58%) Oracle Fusion
4 15 (1.25%) .NET
5 11 (0.91%) FIX Protocol
6 8 (0.66%) XML
7 6 (0.50%) ASP.NET
7 6 (0.50%) JSON
7 6 (0.50%) SAP Fiori
8 5 (0.42%) Lightning Web Components
8 5 (0.42%) Middleware
8 5 (0.42%) REST
8 5 (0.42%) SOAP
8 5 (0.42%) Software Packaging
8 5 (0.42%) Web Services
9 4 (0.33%) React
10 2 (0.17%) jQuery
11 1 (0.083%) SAP TM
Miscellaneous
1 109 (9.05%) Onboarding
2 71 (5.90%) Management Information System
3 70 (5.81%) Driving Licence
4 44 (3.65%) Video Conferencing
5 39 (3.24%) Enterprise Software
6 27 (2.24%) Self-Motivation
7 20 (1.66%) Data Centre
8 17 (1.41%) Analytical Mindset
9 16 (1.33%) PKI
10 13 (1.08%) iPhone
11 12 (1.00%) NHS
12 11 (0.91%) iSeries
13 10 (0.83%) Client/Server
13 10 (0.83%) Smartphone
14 9 (0.75%) Data Structures
14 9 (0.75%) EPoS
14 9 (0.75%) iPad
15 8 (0.66%) FMCG
16 7 (0.58%) Data Protection Act
16 7 (0.58%) Handset
Operating Systems
1 467 (38.79%) Windows
2 137 (11.38%) Windows Server
3 102 (8.47%) Windows 10
4 76 (6.31%) Mac OS
5 40 (3.32%) Linux
6 38 (3.16%) Windows Server 2019
7 35 (2.91%) Apple iOS
8 28 (2.33%) Android
9 25 (2.08%) Windows Server 2016
10 20 (1.66%) Unix
11 6 (0.50%) Mac OS X
11 6 (0.50%) Windows 7
12 4 (0.33%) Solaris
13 3 (0.25%) Windows Server 2008
13 3 (0.25%) Windows Server 2012
14 2 (0.17%) Ubuntu
14 2 (0.17%) VMS
15 1 (0.083%) AIX
15 1 (0.083%) Windows Server 2003
Processes & Methodologies
1 505 (41.94%) Problem-Solving
2 398 (33.06%) Customer Service
3 281 (23.34%) ITIL
4 118 (9.80%) ERP
5 117 (9.72%) Continuous Improvement
6 111 (9.22%) ITSM
7 107 (8.89%) Business Intelligence
8 88 (7.31%) Process Improvement
9 83 (6.89%) Service Management
10 80 (6.64%) Incident Management
11 77 (6.40%) Cybersecurity
12 76 (6.31%) Change Management
13 70 (5.81%) Mentoring
14 69 (5.73%) CRM
15 63 (5.23%) Data Analysis
16 56 (4.65%) Patch Management
17 55 (4.57%) Logistics
17 55 (4.57%) Problem Management
18 47 (3.90%) Asset Management
19 46 (3.82%) Batch Management
Programming Languages
1 321 (26.66%) SQL
2 54 (4.49%) C#
3 48 (3.99%) PowerShell
4 38 (3.16%) Python
5 24 (1.99%) T-SQL
6 22 (1.83%) JavaScript
7 19 (1.58%) VB
8 12 (1.00%) Java
9 11 (0.91%) PL/SQL
9 11 (0.91%) VB.NET
10 10 (0.83%) VBA
11 6 (0.50%) ABAP
11 6 (0.50%) Bash
12 5 (0.42%) Data Analysis Expressions
12 5 (0.42%) Kusto Query Language
13 3 (0.25%) Apex Code
13 3 (0.25%) Bicep
14 2 (0.17%) Shell Script
15 1 (0.083%) PHP
15 1 (0.083%) VBScript
Qualifications
1 175 (14.53%) Degree
2 73 (6.06%) Microsoft Certification
3 69 (5.73%) Security Cleared
4 67 (5.56%) SC Cleared
5 40 (3.32%) A+ Certification
6 33 (2.74%) DBS Check
7 32 (2.66%) MCP
8 27 (2.24%) ITIL Foundation Certificate
9 21 (1.74%) Computer Science Degree
10 18 (1.50%) CCNA
10 18 (1.50%) Cisco Certification
11 17 (1.41%) ITIL Certification
12 13 (1.08%) Network+ Certification
13 12 (1.00%) BPSS Clearance
14 9 (0.75%) HNC
14 9 (0.75%) HND
15 6 (0.50%) MCSA
16 5 (0.42%) MCTS
17 4 (0.33%) Master's Degree
18 3 (0.25%) Azure Certification
Quality Assurance & Compliance
1 119 (9.88%) SLA
2 28 (2.33%) QA
3 16 (1.33%) Cyber Essentials
4 15 (1.25%) GDPR
5 14 (1.16%) Accessibility
5 14 (1.16%) Data Quality
6 10 (0.83%) ISO/IEC 27001
7 6 (0.50%) Cyber Essentials PLUS
8 5 (0.42%) 21 CFR Part 11
8 5 (0.42%) GxP
9 1 (0.083%) PCI DSS
System Software
1 333 (27.66%) Active Directory
2 28 (2.33%) VMware Infrastructure
3 22 (1.83%) Virtual Desktop
4 21 (1.74%) Hyper-V
5 10 (0.83%) BitLocker
5 10 (0.83%) Firmware
6 5 (0.42%) Virtual Machines
7 4 (0.33%) Virtual Servers
8 2 (0.17%) XenApp
9 1 (0.083%) Terminal Server
9 1 (0.083%) Xen
Systems Management
1 146 (12.13%) Microsoft Intune
2 22 (1.83%) SCCM
3 16 (1.33%) WSUS
4 13 (1.08%) Autotask
5 12 (1.00%) Jamf Pro
6 11 (0.91%) Grafana
7 6 (0.50%) Control-M
7 6 (0.50%) Kubernetes
7 6 (0.50%) Prometheus
8 3 (0.25%) Terraform
9 1 (0.083%) SCOM
9 1 (0.083%) Symantec Endpoint Protection
Vendors
1 551 (45.76%) Microsoft
2 50 (4.15%) Oracle
3 47 (3.90%) SAP
4 46 (3.82%) Cisco
5 37 (3.07%) Meraki
6 33 (2.74%) ServiceNow
7 30 (2.49%) VMware
8 29 (2.41%) Apple
9 22 (1.83%) Citrix
10 21 (1.74%) Adobe
10 21 (1.74%) Salesforce
11 19 (1.58%) Intapp
12 17 (1.41%) Polycom
13 16 (1.33%) Google
13 16 (1.33%) HP
14 14 (1.16%) CheckPoint
14 14 (1.16%) Palo Alto
15 13 (1.08%) Guidewire
15 13 (1.08%) Sage
16 12 (1.00%) Fortinet