Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 23 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
23 Jun 2026
Same period 2025 Same period 2024
Rank 159 145 192
Rank change year-on-year -14 +47 +53
Permanent jobs requiring a Support Analyst 1,224 1,048 1,517
As % of all permanent jobs in the UK 1.29% 2.32% 1.39%
As % of the Job Titles category 1.37% 2.59% 1.47%
Number of salaries quoted 971 890 1,159
10th Percentile £26,000 £25,000 £24,250
25th Percentile £30,000 £27,813 £27,500
Median annual salary (50th Percentile) £35,000 £33,750 £35,000
Median % change year-on-year +3.70% -3.57% +2.94%
75th Percentile £42,500 £45,125 £47,500
90th Percentile £47,500 £57,500 £61,050
UK excluding London median annual salary £32,500 £31,500 £31,625
% change year-on-year +3.17% -0.40% +2.02%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 89,062 40,399 103,075
% of permanent jobs with a recognized job title 94.02% 89.44% 94.75%
Number of salaries quoted 61,111 23,040 74,444
10th Percentile £30,000 £28,750 £28,500
25th Percentile £40,000 £38,750 £38,567
Median annual salary (50th Percentile) £55,000 £57,500 £52,500
Median % change year-on-year -4.35% +9.52% -12.50%
75th Percentile £75,000 £77,500 £70,000
90th Percentile £95,000 £98,474 £90,000
UK excluding London median annual salary £50,000 £50,000 £50,000
% change year-on-year - - -6.54%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 23 June 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 23 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -13 1,107 £35,000 +4.48% 114
UK excluding London +19 995 £32,500 +3.17% 111
South East +44 312 £32,500 -7.14% 37
Work from Home +14 251 £38,000 +8.57% 46
North of England 0 220 £35,000 +22.81% 20
London -51 202 £41,000 -13.68% 29
Midlands -28 149 £33,500 +11.67% 17
South West -22 137 £32,500 +4.84% 15
Yorkshire -8 120 £35,000 +22.81% 5
North West +31 99 £35,000 +6.46% 13
East of England -27 87 £30,000 +1.69% 15
West Midlands -25 81 £34,250 +3.79% 6
Scotland +76 80 £30,000 -30.64% 6
East Midlands -21 68 £33,500 +13.56% 11
Wales -45 8 £35,000 +35.27% 2
Northern Ireland -35 2 £32,000 -36.00% 5
North East -69 1 £43,500 +27.94% 2

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 23 June 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 437 (35.70%) Microsoft
2 372 (30.39%) Windows
3 356 (29.08%) Microsoft 365
4 267 (21.81%) Problem-Solving
5 258 (21.08%) Active Directory
6 244 (19.93%) SQL
7 212 (17.32%) Azure
8 184 (15.03%) ITIL
9 176 (14.38%) Customer Service
10 160 (13.07%) Continuous Improvement
11 149 (12.17%) ERP
12 128 (10.46%) Microsoft Office
13 120 (9.80%) Degree
14 111 (9.07%) ITSM
15 103 (8.42%) Windows Server
16 102 (8.33%) Entra ID
17 100 (8.17%) SharePoint
18 96 (7.84%) Process Improvement
19 92 (7.52%) Windows 10
20 89 (7.27%) Power Platform
21 86 (7.03%) Service Management
22 78 (6.37%) SQL Server
23 77 (6.29%) Business Intelligence
24 73 (5.96%) Microsoft Exchange
25 71 (5.80%) SLA
26 67 (5.47%) Change Management
27 65 (5.31%) Microsoft Intune
28 64 (5.23%) Power BI
29 61 (4.98%) Microsoft Excel
30 58 (4.74%) JIRA

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 100 (8.17%) SharePoint
2 73 (5.96%) Microsoft Exchange
3 28 (2.29%) IIS
4 12 (0.98%) Confluence
5 11 (0.90%) Skype for Business
6 5 (0.41%) CMS
7 3 (0.25%) SAS
8 2 (0.16%) Tomcat
8 2 (0.16%) WebSphere
8 2 (0.16%) WebSphere Application Server
Applications
1 128 (10.46%) Microsoft Office
2 61 (4.98%) Microsoft Excel
3 22 (1.80%) Microsoft PowerPoint
4 9 (0.74%) MS Visio
5 3 (0.25%) Photoshop
6 2 (0.16%) Siemens NX
Business Applications
1 21 (1.72%) Dynamics CRM
2 16 (1.31%) Unit4 Business World
3 15 (1.23%) NEC Housing
4 13 (1.06%) Dynamics AX
4 13 (1.06%) Dynamics NAV
5 11 (0.90%) Oracle Retail
5 11 (0.90%) Visualfiles
6 10 (0.82%) Elite 3E
7 8 (0.65%) NetSuite
7 8 (0.65%) Oracle Financials
8 6 (0.49%) Endur
8 6 (0.49%) Magento
8 6 (0.49%) Oracle EBS
9 5 (0.41%) SAP Business One
9 5 (0.41%) SAP ERP
9 5 (0.41%) Shopify
10 4 (0.33%) Dynamics GP
10 4 (0.33%) Infor M3
10 4 (0.33%) Oracle Assets
10 4 (0.33%) Oracle Receivables
Cloud Services
1 356 (29.08%) Microsoft 365
2 212 (17.32%) Azure
3 102 (8.33%) Entra ID
4 89 (7.27%) Power Platform
5 55 (4.49%) Dynamics 365
6 54 (4.41%) OneDrive
7 49 (4.00%) SaaS
8 25 (2.04%) Power Automate
9 22 (1.80%) PowerApps
10 19 (1.55%) AWS
11 16 (1.31%) Azure DevOps
12 14 (1.14%) Microsoft Copilot
13 11 (0.90%) Boomi
13 11 (0.90%) IaaS
13 11 (0.90%) iPaaS
13 11 (0.90%) PaaS
13 11 (0.90%) Workato
14 10 (0.82%) ClickUp
15 8 (0.65%) dbt
15 8 (0.65%) Google Workspace
Communications & Networking
1 57 (4.66%) DNS
2 56 (4.58%) VPN
3 51 (4.17%) DHCP
4 43 (3.51%) Firewall
5 32 (2.61%) TCP/IP
6 30 (2.45%) WAN
7 26 (2.12%) Broadband
7 26 (2.12%) VoIP
8 21 (1.72%) Wi-Fi
9 20 (1.63%) Unified Communications
10 19 (1.55%) LAN
11 17 (1.39%) 4G
11 17 (1.39%) VLAN
12 11 (0.90%) Skype
12 11 (0.90%) WebEx
13 9 (0.74%) Wireless
14 7 (0.57%) Network Security
15 6 (0.49%) Structured Cabling
16 5 (0.41%) SD-WAN
16 5 (0.41%) WinSCP
Database & Business Intelligence
1 78 (6.37%) SQL Server
2 64 (5.23%) Power BI
3 22 (1.80%) Crystal Reports
4 18 (1.47%) Relational Database
5 14 (1.14%) SQL Server Integration Services
5 14 (1.14%) SQL Server Reporting Services
6 10 (0.82%) Metabase
7 8 (0.65%) Data Warehouse
7 8 (0.65%) PostgreSQL
8 7 (0.57%) BusinessObjects
8 7 (0.57%) Power Query
9 5 (0.41%) Oracle Reports
9 5 (0.41%) SAP BW
10 4 (0.33%) Db2
10 4 (0.33%) MySQL
11 3 (0.25%) Oracle Database
12 2 (0.16%) Azure SQL Database
13 1 (0.082%) SQL Server Analysis Services
Development Applications
1 58 (4.74%) JIRA
2 10 (0.82%) Visual Studio
3 9 (0.74%) Git
4 4 (0.33%) Eclipse
5 2 (0.16%) LabVIEW
5 2 (0.16%) Oracle Forms
5 2 (0.16%) Rational Rhapsody
5 2 (0.16%) Toad
6 1 (0.082%) SQL Server Management Studio (SSMS)
General
1 345 (28.19%) Social Skills
2 197 (16.09%) Finance
3 121 (9.89%) Analytical Skills
4 91 (7.43%) Manufacturing
5 78 (6.37%) Legal
6 77 (6.29%) Law
7 63 (5.15%) Retail
8 57 (4.66%) Organisational Skills
9 49 (4.00%) Documentation Skills
10 27 (2.21%) Telecoms
11 21 (1.72%) Advertising
12 18 (1.47%) Banking
13 11 (0.90%) Local Government
14 10 (0.82%) Inclusion and Diversity
14 10 (0.82%) Legal Technology
15 9 (0.74%) Billing
15 9 (0.74%) Financial Institution
15 9 (0.74%) Public Sector
16 8 (0.65%) Back Office
16 8 (0.65%) Games
Libraries, Frameworks & Software Standards
1 31 (2.53%) .NET
2 23 (1.88%) Web Services
3 16 (1.31%) XML
4 14 (1.14%) Middleware
5 13 (1.06%) CSS
5 13 (1.06%) HTML
6 8 (0.65%) REST
7 5 (0.41%) .NET Framework
7 5 (0.41%) SOAP
8 4 (0.33%) EDI
8 4 (0.33%) Elastic Stack
8 4 (0.33%) JSON
9 3 (0.25%) Kafka
10 2 (0.16%) 802.1X
10 2 (0.16%) FIX Protocol
11 1 (0.082%) SAP CAF
11 1 (0.082%) XSL
Miscellaneous
1 64 (5.23%) Onboarding
2 54 (4.41%) Driving Licence
3 38 (3.10%) Video Conferencing
4 36 (2.94%) Management Information System
5 26 (2.12%) Analytical Mindset
6 22 (1.80%) Client/Server
7 19 (1.55%) Self-Motivation
8 12 (0.98%) NHS
8 12 (0.98%) Product Ownership
9 11 (0.90%) Hybrid Cloud
10 10 (0.82%) Low-Code
11 9 (0.74%) Renewable Energy
12 8 (0.65%) Housing Association
13 7 (0.57%) EPoS
14 6 (0.49%) Data Structures
14 6 (0.49%) Enterprise Software
14 6 (0.49%) Manufacturing Execution System
14 6 (0.49%) Operational Technology
15 5 (0.41%) Data Protection Act
15 5 (0.41%) Legacy Systems
Operating Systems
1 372 (30.39%) Windows
2 103 (8.42%) Windows Server
3 92 (7.52%) Windows 10
4 38 (3.10%) Android
5 26 (2.12%) Linux
6 24 (1.96%) Mac OS
7 17 (1.39%) Windows Server 2019
8 12 (0.98%) Apple iOS
9 4 (0.33%) Windows Server 2012
10 2 (0.16%) Unix
11 1 (0.082%) Windows 7
11 1 (0.082%) Windows Server 2008
Processes & Methodologies
1 267 (21.81%) Problem-Solving
2 184 (15.03%) ITIL
3 176 (14.38%) Customer Service
4 160 (13.07%) Continuous Improvement
5 149 (12.17%) ERP
6 111 (9.07%) ITSM
7 96 (7.84%) Process Improvement
8 86 (7.03%) Service Management
9 77 (6.29%) Business Intelligence
10 67 (5.47%) Change Management
11 53 (4.33%) Incident Management
12 51 (4.17%) Service Delivery
13 47 (3.84%) CRM
14 42 (3.43%) Cybersecurity
14 42 (3.43%) Stakeholder Engagement
15 38 (3.10%) Root Cause Analysis
15 38 (3.10%) Workflow
16 35 (2.86%) Data Analysis
16 35 (2.86%) Data Management
17 33 (2.70%) User Acceptance Testing
Programming Languages
1 244 (19.93%) SQL
2 39 (3.19%) PowerShell
3 28 (2.29%) C#
4 19 (1.55%) JavaScript
5 17 (1.39%) T-SQL
6 12 (0.98%) Python
7 10 (0.82%) Java
7 10 (0.82%) PL/SQL
8 7 (0.57%) PHP
8 7 (0.57%) VB.NET
9 5 (0.41%) ABAP
10 4 (0.33%) Delphi
10 4 (0.33%) Pascal
11 3 (0.25%) VBA
12 2 (0.16%) Tcl
13 1 (0.082%) R
Qualifications
1 120 (9.80%) Degree
2 49 (4.00%) A+ Certification
3 46 (3.76%) Security Cleared
4 36 (2.94%) Microsoft Certification
5 23 (1.88%) SC Cleared
6 15 (1.23%) Microsoft Certified Professional
7 9 (0.74%) Computer Science Degree
7 9 (0.74%) HND
8 7 (0.57%) HNC
9 6 (0.49%) DV Cleared
9 6 (0.49%) MBCS
10 5 (0.41%) SAP Certification
11 4 (0.33%) CCNA
11 4 (0.33%) Cisco Certification
11 4 (0.33%) ITIL Foundation Certificate
12 3 (0.25%) AAT
12 3 (0.25%) BPSS Clearance
12 3 (0.25%) ITIL Certification
12 3 (0.25%) MCSA
12 3 (0.25%) Network+ Certification
Quality Assurance & Compliance
1 71 (5.80%) SLA
2 22 (1.80%) ISO/IEC 27001
3 18 (1.47%) Cyber Essentials
4 16 (1.31%) Data Quality
5 13 (1.06%) Accessibility
6 10 (0.82%) GDPR
7 8 (0.65%) QA
8 7 (0.57%) Cyber Essentials PLUS
9 4 (0.33%) Actionable Recommendations
10 2 (0.16%) PCI DSS
11 1 (0.082%) DICOM
11 1 (0.082%) PMO
System Software
1 258 (21.08%) Active Directory
2 20 (1.63%) Hyper-V
3 18 (1.47%) VMware Infrastructure
4 11 (0.90%) Virtual Desktop
5 7 (0.57%) Firmware
6 6 (0.49%) BitLocker
7 5 (0.41%) XenApp
8 3 (0.25%) Docker
8 3 (0.25%) Microsoft Virtual Server
8 3 (0.25%) Virtual Machines
8 3 (0.25%) Virtual Servers
9 1 (0.082%) vSphere
Systems Management
1 65 (5.31%) Microsoft Intune
2 25 (2.04%) SCCM
3 7 (0.57%) Single Sign-On
4 6 (0.49%) Kibana
5 2 (0.16%) Jamf Pro
6 1 (0.082%) Autotask
6 1 (0.082%) FortiGate
6 1 (0.082%) Terraform
Vendors
1 437 (35.70%) Microsoft
2 44 (3.59%) ServiceNow
3 37 (3.02%) Oracle
4 28 (2.29%) iManage
5 27 (2.21%) VMware
6 25 (2.04%) SAP
7 18 (1.47%) Citrix
8 17 (1.39%) Starlink
9 15 (1.23%) Freshdesk
10 14 (1.14%) Apple
10 14 (1.14%) Cisco
11 13 (1.06%) IFS
12 12 (0.98%) Adobe
12 12 (0.98%) Northgate
13 11 (0.90%) Google
13 11 (0.90%) IBM
13 11 (0.90%) Intapp
13 11 (0.90%) Salesforce
14 10 (0.82%) SolarWinds
15 9 (0.74%) HubSpot