Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,000 per year, according to job vacancies posted during the 6 months leading to 5 October 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
5 Oct 2026
Same period 2025 Same period 2024
Rank 163 133 192
Rank change year-on-year -30 +59 -24
Permanent jobs requiring a Support Analyst 1,427 1,187 1,047
As % of all permanent jobs in the UK 1.21% 2.39% 1.41%
As % of the Job Titles category 1.30% 2.66% 1.48%
Number of salaries quoted 1,142 998 611
10th Percentile £26,250 £25,875 £25,000
25th Percentile £29,000 £28,000 £30,000
Median annual salary (50th Percentile) £34,000 £33,500 £35,000
Median % change year-on-year +1.49% -4.29% -1.61%
75th Percentile £42,500 £42,000 £47,500
90th Percentile £51,250 £53,750 £67,500
UK excluding London median annual salary £31,000 £31,500 £32,500
% change year-on-year -1.59% -3.08% -

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 109,627 44,572 70,730
% of permanent jobs with a recognized job title 92.83% 89.76% 95.32%
Number of salaries quoted 74,613 25,684 40,879
10th Percentile £30,000 £28,000 £31,000
25th Percentile £40,500 £35,750 £41,000
Median annual salary (50th Percentile) £58,500 £54,824 £55,000
Median % change year-on-year +6.71% -0.32% -8.33%
75th Percentile £76,500 £73,750 £75,000
90th Percentile £98,750 £95,000 £93,750
UK excluding London median annual salary £55,000 £46,500 £50,000
% change year-on-year +18.28% -7.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 5 October 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 5 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -22 1,273 £34,000 +1.49% 287
UK excluding London +1 1,175 £31,000 -1.59% 229
Work from Home 0 320 £37,500 +15.38% 151
South East +6 317 £32,500 -2.99% 49
North of England +38 294 £32,250 +4.03% 49
London -70 236 £44,615 -0.86% 102
North West +57 164 £32,500 +14.04% 31
Midlands -55 160 £35,000 +16.67% 35
East of England +2 144 £30,000 +1.69% 23
South West -64 122 £32,250 -5.84% 27
Yorkshire -10 119 £34,000 +17.24% 15
East Midlands -27 105 £35,000 +18.64% 22
Northern Ireland -27 67 £40,000 -20.00% 3
West Midlands -63 55 £33,500 +1.52% 13
Scotland +8 48 £30,000 -14.29% 30
Wales -59 23 £35,000 +16.67% 14
North East -73 11 £30,000 -9.77% 3

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 5 October 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 494 (34.62%) Microsoft
2 468 (32.80%) Problem-Solving
3 428 (29.99%) Windows
4 422 (29.57%) Microsoft 365
5 307 (21.51%) ITIL
6 295 (20.67%) Active Directory
7 283 (19.83%) Customer Service
8 268 (18.78%) Continuous Improvement
9 249 (17.45%) SQL
10 218 (15.28%) ITSM
11 210 (14.72%) Azure
12 196 (13.74%) Service Management
13 156 (10.93%) Degree
14 143 (10.02%) ERP
15 142 (9.95%) Entra ID
16 133 (9.32%) Windows Server
17 132 (9.25%) SharePoint
18 128 (8.97%) Project Delivery
19 124 (8.69%) Change Management
20 123 (8.62%) Microsoft Office
21 109 (7.64%) Root Cause Analysis
22 105 (7.36%) Microsoft Intune
23 101 (7.08%) Stakeholder Engagement
24 99 (6.94%) User Experience
25 94 (6.59%) DNS
26 89 (6.24%) Collaborative Working
27 88 (6.17%) Microsoft Exchange
28 86 (6.03%) DHCP
29 84 (5.89%) Problem Management
30 83 (5.82%) Service Delivery

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 132 (9.25%) SharePoint
2 88 (6.17%) Microsoft Exchange
3 24 (1.68%) IIS
4 14 (0.98%) Confluence
5 9 (0.63%) Skype for Business
6 3 (0.21%) Office Communications Server
6 3 (0.21%) SAS
7 2 (0.14%) Tomcat
8 1 (0.070%) Blackberry Enterprise Server
8 1 (0.070%) Exchange Server 2013
Applications
1 123 (8.62%) Microsoft Office
2 61 (4.27%) Microsoft Excel
3 19 (1.33%) Microsoft PowerPoint
4 2 (0.14%) Photoshop
4 2 (0.14%) Siemens NX
5 1 (0.070%) Revit
5 1 (0.070%) Windchill
Business Applications
1 17 (1.19%) iTrent
2 15 (1.05%) Dynamics CRM
2 15 (1.05%) NetSuite
3 14 (0.98%) Oracle Retail
4 11 (0.77%) Visualfiles
5 9 (0.63%) Dynamics NAV
6 8 (0.56%) Oracle EBS
6 8 (0.56%) Oracle Financials
7 7 (0.49%) Dynamics AX
7 7 (0.49%) Fidessa
7 7 (0.49%) Infor M3
8 6 (0.42%) NEC Housing
9 5 (0.35%) SAP Business One
9 5 (0.35%) Unit4 Business World
10 4 (0.28%) JDE OneWorld
10 4 (0.28%) JDE World
10 4 (0.28%) Oracle Applications
10 4 (0.28%) Oracle EBS R12
10 4 (0.28%) Oracle Procure-to-Pay
10 4 (0.28%) Shopify
Cloud Services
1 422 (29.57%) Microsoft 365
2 210 (14.72%) Azure
3 142 (9.95%) Entra ID
4 80 (5.61%) SaaS
5 66 (4.63%) Power Platform
6 61 (4.27%) Dynamics 365
7 60 (4.20%) OneDrive
8 20 (1.40%) PowerApps
9 18 (1.26%) Power Automate
10 16 (1.12%) Google Workspace
11 14 (0.98%) Microsoft Copilot
12 13 (0.91%) Azure DevOps
13 12 (0.84%) AWS
14 9 (0.63%) Mimecast
15 7 (0.49%) BigCommerce
16 6 (0.42%) GitHub
16 6 (0.42%) Slack
17 5 (0.35%) GCP
18 4 (0.28%) OCI
19 3 (0.21%) ChatGPT
Communications & Networking
1 94 (6.59%) DNS
2 86 (6.03%) DHCP
3 66 (4.63%) TCP/IP
4 51 (3.57%) Firewall
5 50 (3.50%) VPN
6 48 (3.36%) WAN
7 46 (3.22%) Wi-Fi
8 36 (2.52%) LAN
9 23 (1.61%) Unified Communications
9 23 (1.61%) VLAN
10 18 (1.26%) VoIP
11 14 (0.98%) Wireless
12 12 (0.84%) SD-WAN
13 11 (0.77%) Broadband
13 11 (0.77%) WebEx
14 10 (0.70%) 4G
14 10 (0.70%) FIX Connectivity
15 9 (0.63%) Skype
16 6 (0.42%) MPLS
16 6 (0.42%) Structured Cabling
Database & Business Intelligence
1 63 (4.41%) SQL Server
2 44 (3.08%) Power BI
3 22 (1.54%) Crystal Reports
4 6 (0.42%) Relational Database
4 6 (0.42%) SQL Server Reporting Services
5 4 (0.28%) Data Warehouse
5 4 (0.28%) MySQL
5 4 (0.28%) Oracle Database
5 4 (0.28%) Oracle Reports
5 4 (0.28%) Qlik Sense
5 4 (0.28%) SQL Server Integration Services
5 4 (0.28%) Tableau
6 2 (0.14%) BusinessObjects
6 2 (0.14%) Power Query
7 1 (0.070%) PostgreSQL
7 1 (0.070%) SQL Server Analysis Services
Development Applications
1 54 (3.78%) JIRA
2 4 (0.28%) Eclipse
2 4 (0.28%) Git
2 4 (0.28%) Oracle Forms
2 4 (0.28%) Toad
3 1 (0.070%) Hudson
General
1 559 (39.17%) Social Skills
2 237 (16.61%) Analytical Skills
3 200 (14.02%) Finance
4 92 (6.45%) Organisational Skills
5 90 (6.31%) Law
6 74 (5.19%) Manufacturing
7 69 (4.84%) Legal
8 67 (4.70%) Retail
9 61 (4.27%) Presentation Skills
10 34 (2.38%) Banking
10 34 (2.38%) Documentation Skills
11 21 (1.47%) Public Sector
12 18 (1.26%) Advertising
13 15 (1.05%) Automotive
14 11 (0.77%) Front Office
14 11 (0.77%) Inclusion and Diversity
15 9 (0.63%) Investment Banking
15 9 (0.63%) Legal Technology
16 7 (0.49%) Local Government
16 7 (0.49%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 30 (2.10%) XML
2 23 (1.61%) .NET
3 21 (1.47%) FIX Protocol
4 20 (1.40%) HTML
5 19 (1.33%) Web Services
6 17 (1.19%) CSS
7 15 (1.05%) REST
8 12 (0.84%) .NET Framework
8 12 (0.84%) SOAP
9 8 (0.56%) JSON
10 6 (0.42%) EDI
11 4 (0.28%) Oracle Fusion
11 4 (0.28%) WSDL
11 4 (0.28%) XSD
11 4 (0.28%) XSLT
12 3 (0.21%) ASP.NET Web Forms
12 3 (0.21%) Elastic Stack
12 3 (0.21%) Kafka
12 3 (0.21%) Middleware
12 3 (0.21%) WinForms
Miscellaneous
1 80 (5.61%) Onboarding
2 67 (4.70%) Driving Licence
3 50 (3.50%) Management Information System
4 35 (2.45%) Self-Motivation
5 29 (2.03%) Video Conferencing
6 19 (1.33%) Analytical Mindset
7 16 (1.12%) Client/Server
7 16 (1.12%) Enterprise Software
7 16 (1.12%) FMCG
8 12 (0.84%) iPhone
9 11 (0.77%) CMDB
10 10 (0.70%) iPad
11 9 (0.63%) Fixed Income
12 8 (0.56%) Data Structures
13 7 (0.49%) Equities
13 7 (0.49%) Mobile App
14 6 (0.42%) Data Centre
14 6 (0.42%) Hedge funds
14 6 (0.42%) Hybrid Cloud
14 6 (0.42%) NHS
Operating Systems
1 428 (29.99%) Windows
2 133 (9.32%) Windows Server
3 78 (5.47%) Windows 10
4 50 (3.50%) Linux
5 27 (1.89%) Mac OS
6 22 (1.54%) Android
6 22 (1.54%) Apple iOS
7 16 (1.12%) Unix
7 16 (1.12%) Windows Server 2019
8 6 (0.42%) CentOS
8 6 (0.42%) Rocky
8 6 (0.42%) Ubuntu
9 5 (0.35%) Solaris
10 4 (0.28%) Windows Server 2016
Processes & Methodologies
1 468 (32.80%) Problem-Solving
2 307 (21.51%) ITIL
3 283 (19.83%) Customer Service
4 268 (18.78%) Continuous Improvement
5 218 (15.28%) ITSM
6 196 (13.74%) Service Management
7 143 (10.02%) ERP
8 128 (8.97%) Project Delivery
9 124 (8.69%) Change Management
10 109 (7.64%) Root Cause Analysis
11 101 (7.08%) Stakeholder Engagement
12 99 (6.94%) User Experience
13 89 (6.24%) Collaborative Working
14 84 (5.89%) Problem Management
15 83 (5.82%) Service Delivery
16 82 (5.75%) Logistics
17 79 (5.54%) Release Management
18 72 (5.05%) Decision-Making
18 72 (5.05%) Process Improvement
19 70 (4.91%) Incident Management
Programming Languages
1 249 (17.45%) SQL
2 69 (4.84%) PowerShell
3 33 (2.31%) C#
4 29 (2.03%) JavaScript
5 18 (1.26%) Python
6 12 (0.84%) Java
7 11 (0.77%) Bash
8 9 (0.63%) C++
8 9 (0.63%) Ruby
9 8 (0.56%) PL/SQL
10 6 (0.42%) T-SQL
11 5 (0.35%) Perl
12 4 (0.28%) VB
12 4 (0.28%) XPath
13 3 (0.21%) PHP
14 2 (0.14%) Google Apps Script
14 2 (0.14%) Tcl
14 2 (0.14%) VBA
15 1 (0.070%) R
15 1 (0.070%) VB.NET
Qualifications
1 156 (10.93%) Degree
2 61 (4.27%) A+ Certification
3 40 (2.80%) Security Cleared
4 37 (2.59%) Microsoft Certification
5 23 (1.61%) Computer Science Degree
6 16 (1.12%) SC Cleared
7 14 (0.98%) Network+ Certification
8 12 (0.84%) BPSS Clearance
9 10 (0.70%) ITIL Certification
10 9 (0.63%) DBS Check
10 9 (0.63%) ITIL Foundation Certificate
11 8 (0.56%) Microsoft Certified Professional
12 7 (0.49%) CCNA
12 7 (0.49%) Cisco Certification
13 6 (0.42%) AAT
13 6 (0.42%) MBCS
14 4 (0.28%) MCSA
14 4 (0.28%) MCSE
15 3 (0.21%) Azure Certification
Quality Assurance & Compliance
1 50 (3.50%) SLA
2 21 (1.47%) ISO/IEC 27001
3 15 (1.05%) Data Quality
4 11 (0.77%) Cyber Essentials
4 11 (0.77%) GDPR
5 7 (0.49%) QA
6 4 (0.28%) Accessibility
7 2 (0.14%) PCI DSS
8 1 (0.070%) Cyber Essentials PLUS
8 1 (0.070%) PMO
System Software
1 295 (20.67%) Active Directory
2 37 (2.59%) Hyper-V
3 35 (2.45%) VMware Infrastructure
4 13 (0.91%) Firmware
5 10 (0.70%) Virtual Desktop
6 3 (0.21%) Microsoft Virtual Server
6 3 (0.21%) Virtual Machines
6 3 (0.21%) Virtual Servers
7 2 (0.14%) vSphere
7 2 (0.14%) XenApp
8 1 (0.070%) BitLocker
Systems Management
1 105 (7.36%) Microsoft Intune
2 13 (0.91%) Systems Management Server (SMS)
3 10 (0.70%) SCCM
4 7 (0.49%) Jamf Pro
5 6 (0.42%) Kibana
6 2 (0.14%) FortiGate
6 2 (0.14%) Grafana
7 1 (0.070%) Autotask
7 1 (0.070%) Cisco CUCM
7 1 (0.070%) Failover Clustering
7 1 (0.070%) Microsoft Clustering
Vendors
1 494 (34.62%) Microsoft
2 74 (5.19%) ServiceNow
3 55 (3.85%) Oracle
4 45 (3.15%) VMware
5 40 (2.80%) SAP
6 34 (2.38%) Cisco
7 19 (1.33%) IFS
8 18 (1.26%) iManage
9 17 (1.19%) Apple
10 16 (1.12%) Google
11 15 (1.05%) Citrix
11 15 (1.05%) Salesforce
12 14 (0.98%) Sage
13 13 (0.91%) Epicor
14 12 (0.84%) IBM
14 12 (0.84%) Meraki
15 10 (0.70%) IBM Sterling
15 10 (0.70%) Polycom
15 10 (0.70%) Starlink
16 9 (0.63%) FIS