The median annual salary for a Support Analyst was £30,000 in advertised job vacancies during the 3 months to 26 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
26 Mar 2017
Same period 2016 Same period 2015
Support Analyst
UK
Rank 115 87 84
Rank change year-on-year -28 -3  
Permanent jobs requiring a Support Analyst 2206 3244 3445
As % of all permanent IT jobs advertised in the UK 2.63% 3.14% 3.24%
As % of the Job Titles category 2.73% 3.26% 3.35%
Number of salaries quoted 1928 2713 3010
Median salary £30,000 £32,500 £31,000
Median salary % change year-on-year -7.69% +4.83%  
90% offered a salary of more than £22,000 £22,000 £21,500
10% offered a salary of more than £50,000 £52,500 £52,500
UK excluding London median salary £27,500 £28,500 £27,500
% change year-on-year -3.50% +3.63%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 80799 99610 102835
As % of all permanent IT job vacancies advertised in the UK 96.25% 96.36% 96.62%
Number of salaries quoted 67025 83372 83971
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Support Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Support Analyst in the job title.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Support Analyst over the 3 months to 26 March 2017.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 3 months to 26 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -28 2069 £30,000 -7.69% 232
London -30 858 £36,000 -6.49% 64
South East -36 398 £28,500 -5.00% 68
Yorkshire 0 180 £26,000 +4.00% 20
East of England -28 164 £28,000 -3.44% 11
City of London -5 148 £36,000 -10.00% 17
North West -34 147 £27,750 +6.73% 22
East Midlands +29 127 £28,500 +14.00% 7
Surrey 0 117 £30,000 - 15
West Yorkshire +18 113 £25,000 -3.84% 13
South West -31 110 £24,000 -17.24% 15
Leeds +16 88 £28,000 -1.75% 7
West Midlands -27 76 £28,500 -5.00% 21
Manchester -13 72 £28,000 +1.81% 12
Hertfordshire -12 67 £25,000 -12.28% 3
Berkshire -35 66 £27,000 -11.47% 15
Hampshire -3 62 £28,500 -19.14% 11
Buckinghamshire +17 55 £30,000 - 7
Scotland +10 52 £26,000 -13.33% 5
Northamptonshire +19 43 £32,500 +18.18% 4
Wiltshire +3 43 £25,000 -16.66% 2
Essex +2 39 £32,500 +10.16% 3
North Yorkshire +14 37 £22,250 -11.00% 4
Wales -7 37 £27,000 +20.00% 2
Reading +8 35 £25,000 -16.66% 10
Leicestershire -4 35 £33,250 +33.00%
West Sussex -13 34 £30,000 -11.76% 2
South Wales +9 33 £26,500 +16.48% 2
Northampton +14 30 £37,500 +15.38% 2
Bristol -4 30 £27,500 - 9

Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 26 March 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Support Analyst in the job title.

1 2200 (47.12%) Windows
2 1732 (37.10%) Microsoft
3 1728 (37.01%) SQL
4 1330 (28.49%) Active Directory
5 1189 (25.47%) ITIL
6 1034 (22.15%) Finance
7 933 (19.98%) MS Excel
8 893 (19.13%) SQL Server
9 885 (18.95%) MS Office
10 830 (17.78%) Windows Server
11 660 (14.14%) Windows 7
12 563 (12.06%) VMware
13 506 (10.84%) Linux
14 497 (10.64%) Oracle
15 474 (10.15%) MS Exchange
16 470 (10.07%) SLA
17 450 (9.64%) Analytical Skills
18 439 (9.40%) Windows Server 2008
19 428 (9.17%) Windows Server 2012
20 426 (9.12%) Degree
21 403 (8.63%) .NET
22 402 (8.61%) Citrix
23 362 (7.75%) Unix
24 330 (7.07%) Cisco
24 330 (7.07%) TCP/IP
25 326 (6.98%) Office 365
26 324 (6.94%) C#
27 323 (6.92%) CRM
28 319 (6.83%) VMware Infrastructure
29 300 (6.43%) LAN

Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 474 (10.15%) MS Exchange
2 291 (6.23%) IIS
3 279 (5.98%) SharePoint
4 145 (3.11%) Exchange Server 2010
5 93 (1.99%) Exchange Server 2013
6 83 (1.78%) BizTalk Server
7 82 (1.76%) Tomcat
8 74 (1.58%) Apache
9 69 (1.48%) Skype for Business
10 50 (1.07%) Blackberry Enterprise Server
11 49 (1.05%) CMS
11 49 (1.05%) JBoss
12 44 (0.94%) Exchange Server 2007
13 43 (0.92%) WebSphere
14 38 (0.81%) Confluence
15 24 (0.51%) IBM Notes
16 22 (0.47%) SharePoint 2013
16 22 (0.47%) WebLogic
17 16 (0.34%) IBM Domino
18 15 (0.32%) Exchange Server 2003
Applications
1 933 (19.98%) MS Excel
2 885 (18.95%) MS Office
3 74 (1.58%) MS PowerPoint
4 32 (0.69%) MS Visio
5 24 (0.51%) MS Project
6 19 (0.41%) Acrobat
7 10 (0.21%) Adobe Creative Suite
8 9 (0.19%) Spreadsheet
9 4 (0.086%) Photoshop
10 3 (0.064%) Adobe Captivate
11 2 (0.043%) AutoCAD
11 2 (0.043%) Camtasia
11 2 (0.043%) Mozilla Thunderbird
11 2 (0.043%) Pro/ENGINEER
11 2 (0.043%) PTC Creo
11 2 (0.043%) Vectorworks
Business Applications
1 121 (2.59%) Dynamics CRM
2 78 (1.67%) Dynamics AX
3 39 (0.84%) Unit4 Business World
4 36 (0.77%) Maximo
5 35 (0.75%) Oracle EBS
5 35 (0.75%) SAP FI
6 32 (0.69%) SAP CO
6 32 (0.69%) SAP FI/CO
7 27 (0.58%) Dynamics NAV
8 20 (0.43%) Aligne
8 20 (0.43%) Northgate Housing
9 17 (0.36%) Oracle EBS R12
10 12 (0.26%) Markit EDM
10 12 (0.26%) NetSuite
10 12 (0.26%) Sage 200
10 12 (0.26%) Sage X3
10 12 (0.26%) SAP BPC
10 12 (0.26%) SAP MM
11 11 (0.24%) SAP CRM
11 11 (0.24%) SAP SD
Cloud Services
1 326 (6.98%) Office 365
2 99 (2.12%) SaaS
3 87 (1.86%) Microsoft Azure
4 80 (1.71%) Amazon AWS
5 32 (0.69%) Cloud Computing
6 24 (0.51%) G Suite
7 23 (0.49%) Mimecast
8 12 (0.26%) Adobe Creative Cloud
9 8 (0.17%) GitHub
10 7 (0.15%) PaaS
11 6 (0.13%) Dropbox
11 6 (0.13%) IaaS
12 5 (0.11%) Azure Active Directory
12 5 (0.11%) OneDrive
12 5 (0.11%) OpenShift
13 4 (0.086%) SuccessFactors
14 2 (0.043%) Virtual Private Cloud
15 1 (0.021%) Boomi
15 1 (0.021%) FinancialForce.com
15 1 (0.021%) Google Cloud Platform
Communications & Networking
1 330 (7.07%) TCP/IP
2 300 (6.43%) LAN
3 255 (5.46%) DNS
4 249 (5.33%) WAN
5 238 (5.10%) Firewall
6 230 (4.93%) DHCP
7 151 (3.23%) VoIP
8 150 (3.21%) SAN
9 140 (3.00%) Internet
10 121 (2.59%) VPN
11 87 (1.86%) VLAN
12 81 (1.73%) Wireless
13 58 (1.24%) Wi-Fi
14 52 (1.11%) Remote Desktop
15 45 (0.96%) Intranet
16 38 (0.81%) Skype
17 36 (0.77%) HTTP
18 34 (0.73%) Network Security
19 31 (0.66%) IP Telephony
20 30 (0.64%) NAS
Database & Business Intelligence
1 893 (19.13%) SQL Server
2 214 (4.58%) SQL Server Reporting Services
3 152 (3.26%) SQL Server Integration Services
4 134 (2.87%) Relational Database
5 133 (2.85%) SQL Server 2008
6 101 (2.16%) Crystal Reports
7 96 (2.06%) MySQL
8 83 (1.78%) SQL Server Analysis Services
9 71 (1.52%) Oracle Database
10 70 (1.50%) BusinessObjects
11 69 (1.48%) Data Warehouse
12 63 (1.35%) SQL Server 2005
12 63 (1.35%) SQL Server 2012
13 39 (0.84%) RDBMS
14 34 (0.73%) DB2
15 33 (0.71%) MS Access
16 32 (0.69%) Oracle Reports
17 28 (0.60%) Oracle Database 11g
18 26 (0.56%) SQL Server 2014
19 23 (0.49%) Power BI
Development Applications
1 94 (2.01%) JIRA
2 66 (1.41%) Visual Studio
3 33 (0.71%) Team Foundation Server
4 26 (0.56%) Subversion
5 25 (0.54%) Jenkins
6 20 (0.43%) Git (software)
7 18 (0.39%) Oracle Forms
8 12 (0.26%) SQL Server Management Studio (SSMS)
9 11 (0.24%) Selenium
10 9 (0.19%) Maven
10 9 (0.19%) Talend Open Studio
11 8 (0.17%) Atlassian Bamboo
11 8 (0.17%) PowerBuilder
12 7 (0.15%) git-flow
13 6 (0.13%) Hudson
14 5 (0.11%) Eclipse
14 5 (0.11%) JUnit
14 5 (0.11%) Oracle APEX
15 4 (0.086%) MSI
15 4 (0.086%) Toad
General
1 1034 (22.15%) Finance
2 269 (5.76%) Banking
3 195 (4.18%) Retail
4 166 (3.56%) Legal
5 160 (3.43%) Law
6 140 (3.00%) Front Office
7 109 (2.33%) Advertising
8 107 (2.29%) Back Office
9 104 (2.23%) Marketing
10 85 (1.82%) Telecoms
11 72 (1.54%) Manufacturing
12 62 (1.33%) Investment Banking
13 48 (1.03%) French Language
14 42 (0.90%) German Language
15 36 (0.77%) Financial Institution
16 27 (0.58%) Publishing
17 23 (0.49%) Billing
18 22 (0.47%) Retail Banking
19 19 (0.41%) Games
20 15 (0.32%) Corporate Banking
Libraries, Frameworks & Software Standards
1 403 (8.63%) .NET
2 199 (4.26%) XML
3 176 (3.77%) HTML
4 161 (3.45%) Web Services
5 134 (2.87%) ASP.NET
6 91 (1.95%) CSS
7 58 (1.24%) FIX Protocol
8 52 (1.11%) Middleware
9 37 (0.79%) jQuery
10 31 (0.66%) AngularJS
11 30 (0.64%) EDI
12 27 (0.58%) HTML5
12 27 (0.58%) XSLT
13 22 (0.47%) .NET Framework
14 21 (0.45%) SOAP
15 20 (0.43%) XSD
16 17 (0.36%) ASP.NET MVC
17 16 (0.34%) J2EE
17 16 (0.34%) JSP
18 15 (0.32%) Spring
Miscellaneous
1 450 (9.64%) Analytical Skills
2 174 (3.73%) Computer Science
3 150 (3.21%) Management Information System
4 111 (2.38%) Blackberry
5 98 (2.10%) Driving Licence
6 83 (1.78%) Data Centre
7 78 (1.67%) Smartphone
8 68 (1.46%) Video Conferencing
9 64 (1.37%) Foreign Exchange (FX)
10 63 (1.35%) iPad
11 55 (1.18%) Hedge funds
11 55 (1.18%) iPhone
12 53 (1.14%) iSeries
13 49 (1.05%) EPoS
14 48 (1.03%) Enterprise Software
14 48 (1.03%) Fixed Income
15 43 (0.92%) Fintech
16 38 (0.81%) Derivative
17 36 (0.77%) Equities
18 32 (0.69%) Replication
Operating Systems
1 2200 (47.12%) Windows
2 830 (17.78%) Windows Server
3 660 (14.14%) Windows 7
4 506 (10.84%) Linux
5 439 (9.40%) Windows Server 2008
6 428 (9.17%) Windows Server 2012
7 362 (7.75%) Unix
8 264 (5.65%) Windows 10
9 183 (3.92%) Windows XP
10 159 (3.41%) Windows 8
11 142 (3.04%) Windows Server 2003
12 101 (2.16%) Apple iOS
13 98 (2.10%) Android
14 84 (1.80%) Mac OS X
15 52 (1.11%) Solaris
16 37 (0.79%) Red Hat Enterprise Linux
17 27 (0.58%) Mac OS
18 19 (0.41%) Windows Vista
19 17 (0.36%) CentOS
20 14 (0.30%) AIX
Processes & Methodologies
1 1189 (25.47%) ITIL
2 323 (6.92%) CRM
3 274 (5.87%) ERP
4 236 (5.05%) Incident Management
5 223 (4.78%) Service Management
6 222 (4.75%) Problem Management
7 206 (4.41%) Business Intelligence
8 190 (4.07%) Agile Software Development
9 186 (3.98%) Project Management
10 170 (3.64%) Change Management
11 163 (3.49%) Service Delivery
12 133 (2.85%) Analytics
12 133 (2.85%) Disaster Recovery
13 122 (2.61%) Root Cause Analysis
14 119 (2.55%) Time Management
15 117 (2.51%) Asset Management
16 105 (2.25%) User Acceptance Testing
17 95 (2.03%) E-Commerce
18 88 (1.88%) ETL
19 86 (1.84%) Mentoring
Programming Languages
1 1728 (37.01%) SQL
2 324 (6.94%) C#
3 238 (5.10%) Java
4 197 (4.22%) PowerShell
4 197 (4.22%) T-SQL
5 167 (3.58%) JavaScript
6 98 (2.10%) Perl
6 98 (2.10%) PL/SQL
7 92 (1.97%) VB
8 74 (1.58%) Shell Script
9 65 (1.39%) PHP
10 64 (1.37%) Python
11 58 (1.24%) Bash Shell
12 55 (1.18%) VBA
13 52 (1.11%) VB.NET
14 43 (0.92%) VBScript
15 42 (0.90%) RPG
16 35 (0.75%) C++
17 34 (0.73%) C
18 16 (0.34%) ABAP
Qualifications
1 426 (9.12%) Degree
2 241 (5.16%) Microsoft Certification
3 141 (3.02%) ITIL Certification
4 125 (2.68%) MCSE
5 120 (2.57%) MCP
6 112 (2.40%) Cisco Certification
7 107 (2.29%) CCNA
8 68 (1.46%) Security Cleared
9 52 (1.11%) ITIL Foundation Certificate
10 51 (1.09%) MCSA
11 42 (0.90%) SC Cleared
12 36 (0.77%) MCITP
13 33 (0.71%) A+ Certification
14 30 (0.64%) VMware Certified Professional (VCP)
15 29 (0.62%) MCDST
16 19 (0.41%) PMI Certification
17 18 (0.39%) MCTS
18 15 (0.32%) HND
19 14 (0.30%) MOS
20 13 (0.28%) CCA
Quality Assurance & Compliance
1 470 (10.07%) SLA
2 77 (1.65%) QA
3 38 (0.81%) Data Quality
4 27 (0.58%) PMO
5 24 (0.51%) ISO/IEC 27001
6 13 (0.28%) ISO 9001
7 9 (0.19%) Basel III
8 8 (0.17%) Basel II
8 8 (0.17%) Sarbanes-Oxley
9 6 (0.13%) PCI DSS
10 5 (0.11%) Solvency II
11 3 (0.064%) BS25999
11 3 (0.064%) DICOM
12 2 (0.043%) Disclosure Scotland
12 2 (0.043%) GxP
12 2 (0.043%) HL7
12 2 (0.043%) ISO 14001
13 1 (0.021%) Dodd-Frank
13 1 (0.021%) EMIR
13 1 (0.021%) MiFID
System Software
1 1330 (28.49%) Active Directory
2 319 (6.83%) VMware Infrastructure
3 147 (3.15%) Hyper-V
4 113 (2.42%) XenApp
5 92 (1.97%) vSphere
6 51 (1.09%) XenDesktop
7 44 (0.94%) VMware ESXi
8 33 (0.71%) Terminal Services
9 28 (0.60%) Virtual Desktop
10 24 (0.51%) VMware Workstation
11 22 (0.47%) Virtual Machines
12 20 (0.43%) VMware ESX
13 18 (0.39%) XenServer
14 17 (0.36%) Virtual Servers
15 14 (0.30%) Terminal Server
16 13 (0.28%) IMail Server
16 13 (0.28%) Microsoft App-V
17 12 (0.26%) Microsoft Virtual Server
18 8 (0.17%) VMware Server
19 5 (0.11%) Cronacle
Systems Management
1 171 (3.66%) SCCM
2 49 (1.05%) SCOM
3 40 (0.86%) WSUS
4 34 (0.73%) Control-M
5 33 (0.71%) Nagios
6 32 (0.69%) Opscode Chef
6 32 (0.69%) Puppet
7 21 (0.45%) Backup Exec
8 19 (0.41%) OpenView
9 18 (0.39%) Ansible
10 17 (0.36%) ITRS Geneos
11 15 (0.32%) Norton AntiVirus
12 12 (0.26%) Forefront Identity Manager
13 10 (0.21%) Opsview
14 8 (0.17%) Microsoft Clustering
14 8 (0.17%) NetBackup
14 8 (0.17%) ZENworks
15 7 (0.15%) AirWatch
15 7 (0.15%) Jamf Pro
16 6 (0.13%) Microsoft Intune
Vendors
1 1732 (37.10%) Microsoft
2 563 (12.06%) VMware
3 497 (10.64%) Oracle
4 402 (8.61%) Citrix
5 330 (7.07%) Cisco
6 177 (3.79%) SAP
7 161 (3.45%) Apple
8 131 (2.81%) IBM
9 129 (2.76%) HP
10 77 (1.65%) iManage
11 66 (1.41%) Avaya
12 62 (1.33%) NetApp
13 60 (1.29%) Cognos
13 60 (1.29%) Salesforce.com
14 57 (1.22%) Sage
15 55 (1.18%) Veeam
16 51 (1.09%) Dell
17 48 (1.03%) Bloomberg
18 47 (1.01%) Google
18 47 (1.01%) Sybase
City, London
Harrington Starr
Salary: £45000 - £55000 per annum + Bonus + Benefits + Training
Posted: 10 hours ago
London
Harrington Starr
Salary: £30000 - £35000 per annum + bonus, benefits + training
Posted: Yesterday
Reading, Berkshire
Colston Consulting
Salary: £22000 - £24000 per annum, Benefits Benefits
Posted: 2 days ago
Cambridgeshire
Tec Partners
Salary: £24000.00 - £28000.00 per annum
Posted: 3 days ago
Slough, Berkshire
Spectrum IT Recruitment (South) Ltd
Salary: £25000 - £30000 per annum + Benefits
Posted: 2 days ago
Epsom, Surrey
Ashdown IT
Salary: £17000 - £20000 per annum
Posted: 2 days ago
Edinburgh, Midlothian
Cathcart Associates Ltd
Salary: £16000 - £18000 per annum
Posted: 2 days ago
East London
Spencer Rose
Posted: 2 days ago
City, London
Harrington Starr
Salary: £25000 - £35000 per annum
Posted: Yesterday
City, London
Oscar
Salary: £25000 - £30000 per annum + benefits
Posted: Yesterday
Reading, Berkshire
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £23000.00 per annum + Benefits
Posted: 2 days ago
Oxfordshire
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £25000.00 per annum + Benefits
Posted: 2 days ago
Crawley, West Sussex
ARC IT Recruitment Ltd
Salary: £32000 - £33000 per annum + Plus Benefits
Posted: 2 days ago
City, London
Harrington Starr
Salary: £60000 - £70000 per annum + Bonus + Benefits + Training
Posted: 2 days ago
Chester, Cheshire
Oscar
Salary: £25000 - £28000 per annum
Posted: 2 days ago
Leeds, West Yorkshire
Spring Technology
Posted: 2 days ago
City, London
Harrington Starr
Salary: £50000 - £60000 per annum + Bonus + Benefits + Training
Posted: Yesterday
Leamington Spa, Warwickshire
ninesharp
Salary: £35000 - £45000 per annum + excellent benefits
Posted: 2 days ago
Reading, Berkshire
HAYS INFORMATION TECHNOLOGY
Salary: £22000.00 - £28000.00 per annum + Benefits
Posted: 2 days ago
Coventry, West Midlands (County)
Capita Resourcing - IT Resourcing
Salary: £45000 - £50000 per annum + Benefits
Posted: 3 days ago
West London
Ashdown IT
Salary: £22000 - £27000 per annum + ben
Posted: 3 days ago
Chorley, Lancashire
Verticality Ltd
Salary: £22-25k DOE + benefits
Posted: 4 days ago
City, London
ANSON MCCADE
Salary: £35,000-£40,000+ EXCELLENT package
Posted: 3 days ago
Bradford, West Yorkshire
QUANTICA
Salary: £21000 - £26000 per annum + great benefits package, FOC parking!
Posted: 4 days ago
Guildford, Surrey
Evolution Recruitment Solutions
Salary: 25,000 - 30,000
Posted: 4 days ago
Salford, Lancashire
Evolution Recruitment Solutions
Salary: 25,000 - 30,000
Posted: 5 days ago
Sheffield, South Yorkshire
Monarch Recruitment
Salary: £25000 - £35000 per annum
Posted: 3 days ago
Fareham, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £20000 - £25000 per annum
Posted: 5 days ago
Maidstone, Kent
Ashdown IT
Salary: £20000 - £25000 per annum + Excellent benefits
Posted: 3 days ago
Horsham, West Sussex
ninesharp
Salary: £30000 - £35000 per annum + pension, holiday etc.
Posted: 2 days ago