Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,500 per year, according to job vacancies posted during the 6 months leading to 15 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
15 Sep 2026
Same period 2025 Same period 2024
Rank 161 129 204
Rank change year-on-year -32 +75 -18
Permanent jobs requiring a Support Analyst 1,369 1,191 1,055
As % of all permanent jobs in the UK 1.20% 2.42% 1.36%
As % of the Job Titles category 1.29% 2.70% 1.43%
Number of salaries quoted 1,130 1,007 664
10th Percentile £26,500 £25,750 £25,000
25th Percentile £29,250 £28,000 £29,000
Median annual salary (50th Percentile) £34,500 £33,500 £35,000
Median % change year-on-year +2.99% -4.29% -
75th Percentile £42,500 £43,750 £45,000
90th Percentile £50,000 £55,000 £62,500
UK excluding London median annual salary £32,500 £31,953 £32,500
% change year-on-year +1.71% -1.68% +1.56%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 106,427 44,033 73,876
% of permanent jobs with a recognized job title 93.44% 89.62% 95.26%
Number of salaries quoted 73,226 25,764 44,965
10th Percentile £30,000 £28,250 £30,000
25th Percentile £40,131 £36,250 £40,000
Median annual salary (50th Percentile) £59,319 £55,000 £55,000
Median % change year-on-year +7.85% - -8.33%
75th Percentile £77,500 £75,000 £73,750
90th Percentile £100,000 £95,000 £92,500
UK excluding London median annual salary £55,000 £47,500 £50,000
% change year-on-year +15.79% -5.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 15 September 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 15 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -33 1,256 £35,000 +4.48% 206
UK excluding London -7 1,123 £32,500 +1.71% 146
South East +17 313 £32,500 - 49
Work from Home -5 309 £37,500 +13.64% 71
North of England +24 273 £32,500 +7.44% 50
London -62 230 £44,615 -0.86% 79
Midlands -50 165 £35,000 +10.24% 16
North West +58 152 £34,000 +3.82% 34
South West -52 140 £32,500 - 4
East of England -11 135 £30,000 +1.69% 14
Yorkshire -25 111 £31,000 +8.77% 14
East Midlands -27 99 £35,000 +18.64% 11
West Midlands -54 66 £37,500 +13.64% 5
Scotland +14 49 £30,000 -30.64% 3
Northern Ireland -53 28 £40,000 -20.00% 10
Wales -69 20 £35,000 +16.67% 3
North East -69 10 £30,000 -3.23% 2

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 15 September 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 493 (36.01%) Microsoft
2 436 (31.85%) Problem-Solving
3 423 (30.90%) Windows
4 412 (30.09%) Microsoft 365
5 291 (21.26%) Active Directory
6 253 (18.48%) SQL
7 252 (18.41%) ITIL
8 248 (18.12%) Customer Service
9 226 (16.51%) Continuous Improvement
10 201 (14.68%) Azure
11 167 (12.20%) ITSM
12 150 (10.96%) ERP
13 142 (10.37%) Service Management
14 132 (9.64%) Entra ID
15 127 (9.28%) SharePoint
16 126 (9.20%) Windows Server
17 121 (8.84%) Microsoft Office
18 110 (8.04%) Degree
19 95 (6.94%) Microsoft Intune
20 85 (6.21%) Change Management
20 85 (6.21%) Project Delivery
21 81 (5.92%) Microsoft Exchange
22 79 (5.77%) SaaS
22 79 (5.77%) Service Delivery
23 78 (5.70%) DNS
24 75 (5.48%) Windows 10
25 74 (5.41%) Collaborative Working
25 74 (5.41%) ServiceNow
26 71 (5.19%) Process Improvement
27 70 (5.11%) DHCP

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 127 (9.28%) SharePoint
2 81 (5.92%) Microsoft Exchange
3 28 (2.05%) IIS
4 14 (1.02%) Confluence
5 12 (0.88%) Skype for Business
6 3 (0.22%) SAS
6 3 (0.22%) Tomcat
7 1 (0.073%) Blackberry Enterprise Server
7 1 (0.073%) Exchange Server 2013
7 1 (0.073%) Office Communications Server
Applications
1 121 (8.84%) Microsoft Office
2 64 (4.67%) Microsoft Excel
3 21 (1.53%) Microsoft PowerPoint
4 3 (0.22%) Photoshop
5 2 (0.15%) Siemens NX
6 1 (0.073%) Revit
6 1 (0.073%) Windchill
Business Applications
1 17 (1.24%) iTrent
2 15 (1.10%) Dynamics CRM
2 15 (1.10%) NetSuite
3 14 (1.02%) Oracle Retail
4 13 (0.95%) Visualfiles
5 10 (0.73%) Dynamics NAV
6 8 (0.58%) Oracle EBS
6 8 (0.58%) Oracle Financials
7 7 (0.51%) Dynamics AX
7 7 (0.51%) Fidessa
7 7 (0.51%) Infor M3
8 6 (0.44%) NEC Housing
9 5 (0.37%) Elite 3E
9 5 (0.37%) SAP Business One
9 5 (0.37%) Unit4 Business World
10 4 (0.29%) JDE OneWorld
10 4 (0.29%) Oracle Applications
10 4 (0.29%) Oracle EBS R12
10 4 (0.29%) Oracle Procure-to-Pay
10 4 (0.29%) Payment Gateway
Cloud Services
1 412 (30.09%) Microsoft 365
2 201 (14.68%) Azure
3 132 (9.64%) Entra ID
4 79 (5.77%) SaaS
5 69 (5.04%) Power Platform
6 62 (4.53%) Dynamics 365
7 57 (4.16%) OneDrive
8 21 (1.53%) PowerApps
9 19 (1.39%) Power Automate
10 16 (1.17%) Google Workspace
11 15 (1.10%) Microsoft Copilot
12 13 (0.95%) AWS
13 10 (0.73%) Azure DevOps
14 9 (0.66%) Mimecast
15 6 (0.44%) IaaS
15 6 (0.44%) PaaS
15 6 (0.44%) Slack
16 5 (0.37%) GCP
17 4 (0.29%) GitHub
17 4 (0.29%) OCI
Communications & Networking
1 78 (5.70%) DNS
2 70 (5.11%) DHCP
3 58 (4.24%) TCP/IP
4 56 (4.09%) WAN
5 52 (3.80%) VPN
6 50 (3.65%) Firewall
7 44 (3.21%) Wi-Fi
8 41 (2.99%) LAN
9 25 (1.83%) Unified Communications
10 20 (1.46%) VoIP
11 19 (1.39%) VLAN
12 13 (0.95%) SD-WAN
12 13 (0.95%) WebEx
13 12 (0.88%) Skype
14 11 (0.80%) Broadband
14 11 (0.80%) Wireless
15 10 (0.73%) 4G
16 9 (0.66%) FIX Connectivity
17 7 (0.51%) Network Security
18 6 (0.44%) Structured Cabling
Database & Business Intelligence
1 67 (4.89%) SQL Server
2 47 (3.43%) Power BI
3 25 (1.83%) Crystal Reports
4 8 (0.58%) Relational Database
5 7 (0.51%) SQL Server Integration Services
6 6 (0.44%) SQL Server Reporting Services
7 5 (0.37%) BusinessObjects
7 5 (0.37%) MySQL
7 5 (0.37%) Power Query
8 4 (0.29%) Oracle Reports
9 3 (0.22%) Data Warehouse
9 3 (0.22%) Oracle Database
10 2 (0.15%) Qlik Sense
10 2 (0.15%) Tableau
11 1 (0.073%) Metabase
11 1 (0.073%) PostgreSQL
11 1 (0.073%) SQL Server Analysis Services
Development Applications
1 51 (3.73%) JIRA
2 4 (0.29%) Eclipse
2 4 (0.29%) Git
2 4 (0.29%) Oracle Forms
2 4 (0.29%) Toad
3 1 (0.073%) Visual Studio
General
1 486 (35.50%) Social Skills
2 202 (14.76%) Finance
3 187 (13.66%) Analytical Skills
4 90 (6.57%) Law
5 80 (5.84%) Manufacturing
6 77 (5.62%) Organisational Skills
7 70 (5.11%) Legal
8 66 (4.82%) Retail
9 42 (3.07%) Documentation Skills
10 35 (2.56%) Banking
11 20 (1.46%) Public Sector
12 19 (1.39%) Advertising
12 19 (1.39%) Presentation Skills
13 13 (0.95%) Automotive
14 11 (0.80%) Front Office
14 11 (0.80%) Local Government
15 10 (0.73%) Inclusion and Diversity
15 10 (0.73%) Legal Technology
16 9 (0.66%) Investment Banking
17 7 (0.51%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 30 (2.19%) XML
2 23 (1.68%) HTML
3 20 (1.46%) .NET
3 20 (1.46%) CSS
3 20 (1.46%) FIX Protocol
4 19 (1.39%) Web Services
5 15 (1.10%) REST
6 12 (0.88%) .NET Framework
6 12 (0.88%) SOAP
7 9 (0.66%) JSON
8 6 (0.44%) EDI
9 4 (0.29%) Oracle Fusion
9 4 (0.29%) WSDL
9 4 (0.29%) XSD
9 4 (0.29%) XSLT
10 3 (0.22%) Elastic Stack
10 3 (0.22%) Kafka
10 3 (0.22%) Middleware
11 2 (0.15%) 802.1X
12 1 (0.073%) Terraform
Miscellaneous
1 75 (5.48%) Onboarding
2 58 (4.24%) Driving Licence
3 45 (3.29%) Management Information System
4 32 (2.34%) Self-Motivation
4 32 (2.34%) Video Conferencing
5 22 (1.61%) Client/Server
6 21 (1.53%) Analytical Mindset
7 12 (0.88%) Enterprise Software
8 11 (0.80%) FMCG
8 11 (0.80%) iPhone
9 9 (0.66%) CMDB
9 9 (0.66%) Fixed Income
9 9 (0.66%) Hybrid Cloud
9 9 (0.66%) iPad
10 8 (0.58%) Data Structures
11 6 (0.44%) Data Centre
11 6 (0.44%) Equities
11 6 (0.44%) Hedge funds
11 6 (0.44%) Manufacturing Execution System
11 6 (0.44%) NHS
Operating Systems
1 423 (30.90%) Windows
2 126 (9.20%) Windows Server
3 75 (5.48%) Windows 10
4 51 (3.73%) Linux
5 27 (1.97%) Mac OS
6 22 (1.61%) Android
7 19 (1.39%) Apple iOS
8 16 (1.17%) Windows Server 2019
9 15 (1.10%) Unix
10 6 (0.44%) CentOS
10 6 (0.44%) Rocky
10 6 (0.44%) Ubuntu
11 5 (0.37%) Solaris
12 4 (0.29%) Windows Server 2016
Processes & Methodologies
1 436 (31.85%) Problem-Solving
2 252 (18.41%) ITIL
3 248 (18.12%) Customer Service
4 226 (16.51%) Continuous Improvement
5 167 (12.20%) ITSM
6 150 (10.96%) ERP
7 142 (10.37%) Service Management
8 85 (6.21%) Change Management
8 85 (6.21%) Project Delivery
9 79 (5.77%) Service Delivery
10 74 (5.41%) Collaborative Working
11 71 (5.19%) Process Improvement
12 70 (5.11%) Root Cause Analysis
13 68 (4.97%) Incident Management
14 65 (4.75%) Business Intelligence
15 61 (4.46%) Stakeholder Engagement
16 58 (4.24%) User Experience
17 56 (4.09%) Cybersecurity
18 54 (3.94%) CRM
19 48 (3.51%) Stakeholder Management
Programming Languages
1 253 (18.48%) SQL
2 68 (4.97%) PowerShell
3 32 (2.34%) JavaScript
4 30 (2.19%) C#
5 18 (1.31%) Python
6 11 (0.80%) Bash
7 10 (0.73%) Java
8 9 (0.66%) C++
8 9 (0.66%) Ruby
9 8 (0.58%) PL/SQL
10 6 (0.44%) T-SQL
11 5 (0.37%) Perl
12 4 (0.29%) PHP
12 4 (0.29%) VB
12 4 (0.29%) XPath
13 3 (0.22%) VBA
14 2 (0.15%) Google Apps Script
14 2 (0.15%) Tcl
15 1 (0.073%) R
15 1 (0.073%) VB.NET
Qualifications
1 110 (8.04%) Degree
2 56 (4.09%) A+ Certification
3 38 (2.78%) Microsoft Certification
4 37 (2.70%) Security Cleared
5 19 (1.39%) SC Cleared
6 16 (1.17%) Computer Science Degree
7 14 (1.02%) Network+ Certification
8 10 (0.73%) BPSS Clearance
8 10 (0.73%) ITIL Certification
9 9 (0.66%) ITIL Foundation Certificate
10 8 (0.58%) Microsoft Certified Professional
11 7 (0.51%) CCNA
11 7 (0.51%) Cisco Certification
11 7 (0.51%) DBS Check
12 6 (0.44%) MBCS
13 5 (0.37%) AAT
14 4 (0.29%) MCSA
14 4 (0.29%) MCSE
15 3 (0.22%) Azure Certification
16 1 (0.073%) DV Cleared
Quality Assurance & Compliance
1 48 (3.51%) SLA
2 23 (1.68%) ISO/IEC 27001
3 14 (1.02%) Data Quality
4 13 (0.95%) Cyber Essentials
5 9 (0.66%) QA
6 8 (0.58%) GDPR
7 4 (0.29%) Accessibility
8 2 (0.15%) PCI DSS
9 1 (0.073%) Cyber Essentials PLUS
9 1 (0.073%) DICOM
9 1 (0.073%) PMO
System Software
1 291 (21.26%) Active Directory
2 35 (2.56%) Hyper-V
3 29 (2.12%) VMware Infrastructure
4 7 (0.51%) Firmware
4 7 (0.51%) Virtual Desktop
5 3 (0.22%) Microsoft Virtual Server
5 3 (0.22%) Virtual Machines
5 3 (0.22%) Virtual Servers
6 2 (0.15%) vSphere
6 2 (0.15%) XenApp
7 1 (0.073%) BitLocker
Systems Management
1 95 (6.94%) Microsoft Intune
2 13 (0.95%) SCCM
3 9 (0.66%) Systems Management Server (SMS)
4 7 (0.51%) Jamf Pro
5 6 (0.44%) Kibana
6 2 (0.15%) FortiGate
6 2 (0.15%) Grafana
6 2 (0.15%) Single Sign-On
7 1 (0.073%) Autotask
7 1 (0.073%) Cisco CUCM
7 1 (0.073%) Failover Clustering
7 1 (0.073%) Microsoft Clustering
Vendors
1 493 (36.01%) Microsoft
2 74 (5.41%) ServiceNow
3 54 (3.94%) Oracle
4 41 (2.99%) VMware
5 37 (2.70%) SAP
6 26 (1.90%) Cisco
7 21 (1.53%) Citrix
8 20 (1.46%) iManage
9 18 (1.31%) IFS
10 17 (1.24%) Apple
11 16 (1.17%) Google
12 15 (1.10%) Sage
12 15 (1.10%) Salesforce
13 13 (0.95%) Epicor
14 12 (0.88%) IBM
14 12 (0.88%) Meraki
15 11 (0.80%) Polycom
16 10 (0.73%) Dell
16 10 (0.73%) IBM Sterling
16 10 (0.73%) Starlink