Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,914 per year, according to job vacancies posted during the 6 months leading to 19 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
19 Jun 2026
Same period 2025 Same period 2024
Rank 154 146 189
Rank change year-on-year -8 +43 +60
Permanent jobs requiring a Support Analyst 1,212 1,030 1,527
As % of all permanent jobs in the UK 1.29% 2.30% 1.40%
As % of the Job Titles category 1.37% 2.57% 1.48%
Number of salaries quoted 960 874 1,169
10th Percentile £26,000 £25,000 £24,250
25th Percentile £30,000 £27,750 £27,750
Median annual salary (50th Percentile) £34,914 £33,750 £35,000
Median % change year-on-year +3.45% -3.57% +2.94%
75th Percentile £42,500 £45,969 £47,500
90th Percentile £47,500 £57,500 £62,250
UK excluding London median annual salary £32,500 £31,500 £32,000
% change year-on-year +3.17% -1.56% +3.23%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 88,240 40,152 103,220
% of permanent jobs with a recognized job title 93.99% 89.52% 94.75%
Number of salaries quoted 60,505 22,772 74,561
10th Percentile £30,000 £28,750 £28,500
25th Percentile £40,000 £38,869 £38,620
Median annual salary (50th Percentile) £55,000 £57,500 £52,500
Median % change year-on-year -4.35% +9.52% -12.50%
75th Percentile £75,000 £77,500 £70,000
90th Percentile £95,000 £98,474 £90,000
UK excluding London median annual salary £50,000 £50,000 £50,000
% change year-on-year - - -6.54%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 19 June 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 19 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -16 1,097 £34,914 +3.45% 89
UK excluding London +23 982 £32,500 +3.17% 96
South East +45 310 £32,500 -7.14% 35
Work from Home +15 250 £38,000 +8.57% 37
North of England +2 218 £35,000 +22.81% 17
London -62 203 £41,000 -13.68% 21
Midlands -12 147 £33,500 +11.67% 14
South West -20 134 £32,500 +4.84% 14
Yorkshire -19 118 £35,000 +22.81% 5
North West +29 99 £35,000 +6.87% 10
East of England -29 85 £30,000 +1.69% 5
West Midlands -20 81 £35,000 +6.06% 4
Scotland +76 78 £30,000 -30.64% 6
East Midlands -22 66 £33,500 +13.56% 10
Wales -47 8 £35,000 +35.27% 2
Northern Ireland -29 2 £32,000 -36.00% 6
North East -60 1 £43,500 +27.94% 2

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 19 June 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 430 (35.48%) Microsoft
2 363 (29.95%) Windows
3 352 (29.04%) Microsoft 365
4 260 (21.45%) Problem-Solving
5 251 (20.71%) Active Directory
6 241 (19.88%) SQL
7 211 (17.41%) Azure
8 182 (15.02%) ITIL
9 173 (14.27%) Customer Service
10 155 (12.79%) Continuous Improvement
11 144 (11.88%) ERP
12 125 (10.31%) Microsoft Office
13 118 (9.74%) Degree
14 111 (9.16%) ITSM
15 100 (8.25%) Entra ID
16 99 (8.17%) Windows Server
17 98 (8.09%) SharePoint
18 93 (7.67%) Process Improvement
19 90 (7.43%) Windows 10
20 88 (7.26%) Power Platform
21 85 (7.01%) Service Management
22 77 (6.35%) Business Intelligence
23 75 (6.19%) SQL Server
24 72 (5.94%) Microsoft Exchange
25 70 (5.78%) SLA
26 66 (5.45%) Change Management
27 65 (5.36%) Microsoft Intune
28 64 (5.28%) Power BI
29 61 (5.03%) Microsoft Excel
30 57 (4.70%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 98 (8.09%) SharePoint
2 72 (5.94%) Microsoft Exchange
3 25 (2.06%) IIS
4 12 (0.99%) Confluence
5 11 (0.91%) Skype for Business
6 5 (0.41%) CMS
7 3 (0.25%) SAS
8 2 (0.17%) Tomcat
8 2 (0.17%) WebSphere
8 2 (0.17%) WebSphere Application Server
Applications
1 125 (10.31%) Microsoft Office
2 61 (5.03%) Microsoft Excel
3 22 (1.82%) Microsoft PowerPoint
4 9 (0.74%) MS Visio
5 3 (0.25%) Photoshop
6 2 (0.17%) Siemens NX
Business Applications
1 20 (1.65%) Dynamics CRM
2 16 (1.32%) Unit4 Business World
3 15 (1.24%) NEC Housing
4 13 (1.07%) Dynamics NAV
5 12 (0.99%) Dynamics AX
6 11 (0.91%) Oracle Retail
6 11 (0.91%) Visualfiles
7 10 (0.83%) Elite 3E
8 8 (0.66%) NetSuite
8 8 (0.66%) Oracle Financials
9 6 (0.50%) Endur
9 6 (0.50%) Magento
9 6 (0.50%) Oracle EBS
10 5 (0.41%) SAP Business One
10 5 (0.41%) SAP ERP
10 5 (0.41%) Shopify
11 4 (0.33%) Dynamics GP
11 4 (0.33%) Exchequer
11 4 (0.33%) Infor M3
11 4 (0.33%) JDE World
Cloud Services
1 352 (29.04%) Microsoft 365
2 211 (17.41%) Azure
3 100 (8.25%) Entra ID
4 88 (7.26%) Power Platform
5 53 (4.37%) OneDrive
6 52 (4.29%) Dynamics 365
7 50 (4.13%) SaaS
8 25 (2.06%) Power Automate
9 20 (1.65%) PowerApps
10 19 (1.57%) AWS
11 16 (1.32%) Azure DevOps
12 14 (1.16%) Microsoft Copilot
13 12 (0.99%) PaaS
14 11 (0.91%) Boomi
14 11 (0.91%) IaaS
14 11 (0.91%) iPaaS
14 11 (0.91%) Workato
15 10 (0.83%) ClickUp
16 8 (0.66%) dbt
16 8 (0.66%) Google Workspace
Communications & Networking
1 57 (4.70%) DNS
2 54 (4.46%) VPN
3 51 (4.21%) DHCP
4 41 (3.38%) Firewall
5 32 (2.64%) TCP/IP
6 28 (2.31%) WAN
7 25 (2.06%) Broadband
7 25 (2.06%) VoIP
8 20 (1.65%) Unified Communications
8 20 (1.65%) Wi-Fi
9 18 (1.49%) LAN
10 17 (1.40%) VLAN
11 16 (1.32%) 4G
12 11 (0.91%) Skype
13 10 (0.83%) WebEx
14 8 (0.66%) Wireless
15 7 (0.58%) Network Security
16 6 (0.50%) Structured Cabling
17 5 (0.41%) WinSCP
18 4 (0.33%) SD-WAN
Database & Business Intelligence
1 75 (6.19%) SQL Server
2 64 (5.28%) Power BI
3 20 (1.65%) Crystal Reports
4 18 (1.49%) Relational Database
5 13 (1.07%) SQL Server Integration Services
5 13 (1.07%) SQL Server Reporting Services
6 10 (0.83%) Metabase
7 8 (0.66%) Data Warehouse
7 8 (0.66%) PostgreSQL
8 7 (0.58%) BusinessObjects
8 7 (0.58%) Power Query
9 6 (0.50%) Oracle Reports
10 5 (0.41%) SAP BW
11 4 (0.33%) Db2
11 4 (0.33%) MySQL
12 3 (0.25%) Oracle Database
13 2 (0.17%) Azure SQL Database
14 1 (0.083%) SQL Server Analysis Services
Development Applications
1 57 (4.70%) JIRA
2 10 (0.83%) Visual Studio
3 8 (0.66%) Git
4 4 (0.33%) Eclipse
5 2 (0.17%) LabVIEW
5 2 (0.17%) Oracle Forms
5 2 (0.17%) Rational Rhapsody
5 2 (0.17%) Toad
6 1 (0.083%) SQL Server Management Studio (SSMS)
General
1 335 (27.64%) Social Skills
2 194 (16.01%) Finance
3 116 (9.57%) Analytical Skills
4 89 (7.34%) Manufacturing
5 78 (6.44%) Law
6 77 (6.35%) Legal
7 64 (5.28%) Retail
8 55 (4.54%) Organisational Skills
9 48 (3.96%) Documentation Skills
10 28 (2.31%) Telecoms
11 19 (1.57%) Advertising
12 17 (1.40%) Banking
13 11 (0.91%) Local Government
14 10 (0.83%) Inclusion and Diversity
14 10 (0.83%) Legal Technology
15 9 (0.74%) Billing
15 9 (0.74%) Financial Institution
16 8 (0.66%) Games
16 8 (0.66%) International Banking
16 8 (0.66%) Public Sector
Libraries, Frameworks & Software Standards
1 30 (2.48%) .NET
2 23 (1.90%) Web Services
3 16 (1.32%) XML
4 14 (1.16%) Middleware
5 13 (1.07%) CSS
5 13 (1.07%) HTML
6 8 (0.66%) REST
7 5 (0.41%) .NET Framework
7 5 (0.41%) SOAP
8 4 (0.33%) EDI
8 4 (0.33%) Elastic Stack
8 4 (0.33%) JSON
9 3 (0.25%) Kafka
10 2 (0.17%) 802.1X
10 2 (0.17%) FIX Protocol
11 1 (0.083%) SAP CAF
11 1 (0.083%) XSL
Miscellaneous
1 64 (5.28%) Onboarding
2 55 (4.54%) Driving Licence
3 38 (3.14%) Video Conferencing
4 35 (2.89%) Management Information System
5 24 (1.98%) Analytical Mindset
6 22 (1.82%) Client/Server
7 18 (1.49%) Self-Motivation
8 12 (0.99%) NHS
8 12 (0.99%) Product Ownership
9 10 (0.83%) Hybrid Cloud
9 10 (0.83%) Low-Code
10 9 (0.74%) Renewable Energy
11 8 (0.66%) EPoS
11 8 (0.66%) Housing Association
12 6 (0.50%) Data Structures
12 6 (0.50%) Enterprise Software
12 6 (0.50%) Manufacturing Execution System
12 6 (0.50%) Operational Technology
13 5 (0.41%) Data Protection Act
13 5 (0.41%) Legacy Systems
Operating Systems
1 363 (29.95%) Windows
2 99 (8.17%) Windows Server
3 90 (7.43%) Windows 10
4 36 (2.97%) Android
5 25 (2.06%) Linux
6 23 (1.90%) Mac OS
7 16 (1.32%) Windows Server 2019
8 11 (0.91%) Apple iOS
9 4 (0.33%) Windows Server 2012
10 2 (0.17%) Unix
11 1 (0.083%) Windows 7
11 1 (0.083%) Windows Server 2008
Processes & Methodologies
1 260 (21.45%) Problem-Solving
2 182 (15.02%) ITIL
3 173 (14.27%) Customer Service
4 155 (12.79%) Continuous Improvement
5 144 (11.88%) ERP
6 111 (9.16%) ITSM
7 93 (7.67%) Process Improvement
8 85 (7.01%) Service Management
9 77 (6.35%) Business Intelligence
10 66 (5.45%) Change Management
11 51 (4.21%) Incident Management
12 50 (4.13%) Service Delivery
13 45 (3.71%) CRM
14 42 (3.47%) Cybersecurity
15 37 (3.05%) Stakeholder Engagement
16 35 (2.89%) Root Cause Analysis
16 35 (2.89%) Workflow
17 34 (2.81%) Data Analysis
18 33 (2.72%) Data Management
18 33 (2.72%) Migration
Programming Languages
1 241 (19.88%) SQL
2 39 (3.22%) PowerShell
3 27 (2.23%) C#
4 19 (1.57%) JavaScript
5 16 (1.32%) T-SQL
6 12 (0.99%) Python
7 10 (0.83%) Java
7 10 (0.83%) PL/SQL
8 7 (0.58%) PHP
8 7 (0.58%) VB.NET
9 5 (0.41%) ABAP
10 4 (0.33%) Delphi
10 4 (0.33%) Pascal
11 3 (0.25%) VBA
12 2 (0.17%) Tcl
13 1 (0.083%) R
Qualifications
1 118 (9.74%) Degree
2 48 (3.96%) A+ Certification
3 46 (3.80%) Security Cleared
4 36 (2.97%) Microsoft Certification
5 23 (1.90%) SC Cleared
6 15 (1.24%) Microsoft Certified Professional
7 9 (0.74%) Computer Science Degree
7 9 (0.74%) HND
8 7 (0.58%) HNC
9 6 (0.50%) DV Cleared
9 6 (0.50%) MBCS
10 5 (0.41%) SAP Certification
11 4 (0.33%) BPSS Clearance
12 3 (0.25%) Azure Certification
12 3 (0.25%) CCNA
12 3 (0.25%) Cisco Certification
12 3 (0.25%) ITIL Certification
12 3 (0.25%) ITIL Foundation Certificate
12 3 (0.25%) MCSA
13 2 (0.17%) Network+ Certification
Quality Assurance & Compliance
1 70 (5.78%) SLA
2 21 (1.73%) ISO/IEC 27001
3 17 (1.40%) Cyber Essentials
4 16 (1.32%) Data Quality
5 13 (1.07%) Accessibility
6 10 (0.83%) GDPR
7 8 (0.66%) QA
8 7 (0.58%) Cyber Essentials PLUS
9 4 (0.33%) Actionable Recommendations
10 2 (0.17%) PCI DSS
11 1 (0.083%) DICOM
11 1 (0.083%) PMO
System Software
1 251 (20.71%) Active Directory
2 20 (1.65%) Hyper-V
3 18 (1.49%) VMware Infrastructure
4 11 (0.91%) Virtual Desktop
5 6 (0.50%) BitLocker
5 6 (0.50%) Firmware
6 5 (0.41%) XenApp
7 3 (0.25%) Docker
7 3 (0.25%) Microsoft Virtual Server
7 3 (0.25%) Virtual Machines
7 3 (0.25%) Virtual Servers
8 1 (0.083%) vSphere
Systems Management
1 65 (5.36%) Microsoft Intune
2 26 (2.15%) SCCM
3 7 (0.58%) Single Sign-On
4 6 (0.50%) Kibana
5 2 (0.17%) Jamf Pro
6 1 (0.083%) Autotask
6 1 (0.083%) FortiGate
6 1 (0.083%) Terraform
Vendors
1 430 (35.48%) Microsoft
2 42 (3.47%) ServiceNow
3 38 (3.14%) Oracle
4 27 (2.23%) iManage
5 26 (2.15%) VMware
6 25 (2.06%) SAP
7 17 (1.40%) Citrix
8 16 (1.32%) Starlink
9 14 (1.16%) Apple
9 14 (1.16%) Freshdesk
10 12 (0.99%) Adobe
10 12 (0.99%) Cisco
10 12 (0.99%) IFS
10 12 (0.99%) Northgate
11 11 (0.91%) Google
11 11 (0.91%) IBM
11 11 (0.91%) Intapp
12 10 (0.83%) Salesforce
13 9 (0.74%) Aderant
13 9 (0.74%) Nintex