Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 7 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
7 Aug 2026
Same period 2025 Same period 2024
Rank 161 125 216
Rank change year-on-year -36 +91 -7
Permanent jobs requiring a Support Analyst 1,331 1,215 1,066
As % of all permanent jobs in the UK 1.27% 2.45% 1.28%
As % of the Job Titles category 1.35% 2.72% 1.34%
Number of salaries quoted 1,096 1,036 762
10th Percentile £26,250 £25,500 £24,000
25th Percentile £30,000 £28,000 £28,250
Median annual salary (50th Percentile) £35,000 £34,250 £35,000
Median % change year-on-year +2.19% -2.14% -
75th Percentile £43,250 £45,406 £45,000
90th Percentile £49,375 £55,000 £63,625
UK excluding London median annual salary £32,500 £32,500 £32,000
% change year-on-year - +1.56% +3.23%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 98,814 44,648 79,271
% of permanent jobs with a recognized job title 94.12% 90.01% 94.96%
Number of salaries quoted 67,613 26,525 53,451
10th Percentile £30,000 £28,500 £30,000
25th Percentile £40,000 £36,750 £40,000
Median annual salary (50th Percentile) £55,000 £55,000 £55,000
Median % change year-on-year - - -8.33%
75th Percentile £75,000 £75,000 £71,991
90th Percentile £96,250 £95,000 £91,250
UK excluding London median annual salary £52,500 £49,600 £50,000
% change year-on-year +5.85% -0.80% -6.54%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 7 August 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 7 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -31 1,214 £35,000 +2.94% 107
UK excluding London -1 1,082 £32,500 - 94
South East +33 308 £32,500 -7.14% 32
Work from Home -3 295 £37,500 +7.14% 34
North of England -4 246 £35,000 +21.74% 28
London -52 229 £42,500 -10.53% 23
Midlands -33 174 £35,000 +7.69% 16
South West -37 140 £32,500 - 7
North West +37 134 £35,000 +6.06% 18
East of England -21 117 £30,000 +1.69% 14
Yorkshire -19 108 £35,000 +22.81% 10
East Midlands -25 97 £35,000 +18.64% 8
West Midlands -50 77 £37,500 +11.94% 8
Scotland +62 74 £30,000 -32.01% 2
Wales -61 16 £35,000 +16.67% 2
Northern Ireland -67 7 - -
North East -73 4 £30,000 -3.23% 2

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 7 August 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 463 (34.79%) Microsoft
2 415 (31.18%) Windows
3 386 (29.00%) Microsoft 365
4 352 (26.45%) Problem-Solving
5 270 (20.29%) Active Directory
6 267 (20.06%) SQL
7 216 (16.23%) Azure
8 207 (15.55%) ITIL
9 201 (15.10%) Continuous Improvement
10 183 (13.75%) Customer Service
11 156 (11.72%) ERP
12 131 (9.84%) Windows Server
13 130 (9.77%) ITSM
14 121 (9.09%) Entra ID
15 117 (8.79%) Microsoft Office
16 111 (8.34%) SharePoint
17 109 (8.19%) Service Management
18 101 (7.59%) Degree
19 84 (6.31%) Microsoft Intune
20 82 (6.16%) Microsoft Exchange
21 81 (6.09%) Windows 10
22 80 (6.01%) SQL Server
23 75 (5.63%) Business Intelligence
23 75 (5.63%) Process Improvement
24 72 (5.41%) Power Platform
25 65 (4.88%) Microsoft Excel
25 65 (4.88%) Service Delivery
26 63 (4.73%) Change Management
26 63 (4.73%) Incident Management
27 58 (4.36%) SaaS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 111 (8.34%) SharePoint
2 82 (6.16%) Microsoft Exchange
3 28 (2.10%) IIS
4 12 (0.90%) Skype for Business
5 5 (0.38%) Confluence
6 4 (0.30%) CMS
7 3 (0.23%) SAS
8 2 (0.15%) Tomcat
9 1 (0.075%) Blackberry Enterprise Server
9 1 (0.075%) WebSphere
9 1 (0.075%) WebSphere Application Server
Applications
1 117 (8.79%) Microsoft Office
2 65 (4.88%) Microsoft Excel
3 21 (1.58%) Microsoft PowerPoint
4 3 (0.23%) Photoshop
5 2 (0.15%) MS Visio
5 2 (0.15%) Siemens NX
6 1 (0.075%) Revit
Business Applications
1 18 (1.35%) Dynamics CRM
2 16 (1.20%) Unit4 Business World
3 15 (1.13%) Visualfiles
4 14 (1.05%) Oracle Retail
5 11 (0.83%) NetSuite
6 10 (0.75%) Oracle Financials
7 9 (0.68%) Dynamics NAV
7 9 (0.68%) Elite 3E
8 8 (0.60%) Dynamics AX
8 8 (0.60%) Oracle EBS
9 6 (0.45%) Infor M3
9 6 (0.45%) Oracle Assets
9 6 (0.45%) Oracle Receivables
10 5 (0.38%) NEC Housing
10 5 (0.38%) SAP Business One
10 5 (0.38%) Shopify
11 4 (0.30%) JDE World
11 4 (0.30%) Oracle EBS R12
11 4 (0.30%) Payment Gateway
11 4 (0.30%) Primavera
Cloud Services
1 386 (29.00%) Microsoft 365
2 216 (16.23%) Azure
3 121 (9.09%) Entra ID
4 72 (5.41%) Power Platform
5 58 (4.36%) SaaS
6 57 (4.28%) OneDrive
7 54 (4.06%) Dynamics 365
8 21 (1.58%) Power Automate
8 21 (1.58%) PowerApps
9 20 (1.50%) AWS
10 17 (1.28%) Microsoft Copilot
11 11 (0.83%) Boomi
11 11 (0.83%) IaaS
11 11 (0.83%) iPaaS
11 11 (0.83%) PaaS
11 11 (0.83%) Workato
12 10 (0.75%) Google Workspace
13 9 (0.68%) Azure DevOps
13 9 (0.68%) ClickUp
14 8 (0.60%) GCP
Communications & Networking
1 57 (4.28%) DNS
2 51 (3.83%) DHCP
3 50 (3.76%) WAN
4 48 (3.61%) VPN
5 47 (3.53%) Firewall
6 39 (2.93%) TCP/IP
7 38 (2.85%) Wi-Fi
8 35 (2.63%) LAN
9 25 (1.88%) Unified Communications
9 25 (1.88%) VoIP
10 21 (1.58%) Broadband
11 16 (1.20%) 4G
12 15 (1.13%) VLAN
13 13 (0.98%) WebEx
14 12 (0.90%) SD-WAN
14 12 (0.90%) Skype
15 10 (0.75%) Wireless
16 7 (0.53%) Network Security
17 6 (0.45%) MPLS
17 6 (0.45%) Structured Cabling
Database & Business Intelligence
1 80 (6.01%) SQL Server
2 51 (3.83%) Power BI
3 27 (2.03%) Crystal Reports
4 13 (0.98%) Relational Database
5 12 (0.90%) SQL Server Integration Services
5 12 (0.90%) SQL Server Reporting Services
6 7 (0.53%) BusinessObjects
6 7 (0.53%) Data Warehouse
6 7 (0.53%) PostgreSQL
6 7 (0.53%) Power Query
7 6 (0.45%) Metabase
8 5 (0.38%) MySQL
9 4 (0.30%) Db2
9 4 (0.30%) Oracle Reports
10 3 (0.23%) Oracle Database
11 2 (0.15%) Qlik Sense
11 2 (0.15%) SAP BW
11 2 (0.15%) Tableau
12 1 (0.075%) SQL Server Analysis Services
Development Applications
1 47 (3.53%) JIRA
2 6 (0.45%) Visual Studio
3 5 (0.38%) Git
4 4 (0.30%) Eclipse
4 4 (0.30%) Oracle Forms
4 4 (0.30%) Toad
5 1 (0.075%) SQL Server Management Studio (SSMS)
General
1 419 (31.48%) Social Skills
2 204 (15.33%) Finance
3 156 (11.72%) Analytical Skills
4 82 (6.16%) Legal
5 81 (6.09%) Manufacturing
6 77 (5.79%) Law
7 66 (4.96%) Retail
8 59 (4.43%) Organisational Skills
9 53 (3.98%) Documentation Skills
10 30 (2.25%) Banking
11 20 (1.50%) Advertising
12 18 (1.35%) Telecoms
13 17 (1.28%) Public Sector
14 12 (0.90%) Legal Technology
15 11 (0.83%) Front Office
16 10 (0.75%) Automotive
17 9 (0.68%) Inclusion and Diversity
17 9 (0.68%) Investment Banking
17 9 (0.68%) Local Government
18 8 (0.60%) International Banking
Libraries, Frameworks & Software Standards
1 28 (2.10%) .NET
2 27 (2.03%) Web Services
3 24 (1.80%) XML
4 23 (1.73%) HTML
5 20 (1.50%) CSS
6 13 (0.98%) FIX Protocol
7 12 (0.90%) .NET Framework
7 12 (0.90%) REST
8 9 (0.68%) SOAP
9 6 (0.45%) EDI
9 6 (0.45%) Middleware
10 3 (0.23%) Elastic Stack
10 3 (0.23%) JSON
10 3 (0.23%) Kafka
11 2 (0.15%) 802.1X
12 1 (0.075%) Oracle Fusion
12 1 (0.075%) SAP CAF
12 1 (0.075%) XSL
Miscellaneous
1 67 (5.03%) Onboarding
2 61 (4.58%) Driving Licence
3 33 (2.48%) Self-Motivation
4 30 (2.25%) Video Conferencing
5 25 (1.88%) Analytical Mindset
6 22 (1.65%) Client/Server
7 20 (1.50%) Management Information System
8 11 (0.83%) Hybrid Cloud
9 9 (0.68%) Fixed Income
10 8 (0.60%) CMDB
10 8 (0.60%) Data Structures
10 8 (0.60%) Enterprise Software
10 8 (0.60%) NHS
11 6 (0.45%) Housing Association
11 6 (0.45%) Manufacturing Execution System
11 6 (0.45%) Operational Technology
11 6 (0.45%) Product Ownership
12 5 (0.38%) Blog
12 5 (0.38%) Data Centre
12 5 (0.38%) Legacy Systems
Operating Systems
1 415 (31.18%) Windows
2 131 (9.84%) Windows Server
3 81 (6.09%) Windows 10
4 43 (3.23%) Linux
5 35 (2.63%) Android
6 29 (2.18%) Mac OS
7 17 (1.28%) Windows Server 2019
8 11 (0.83%) Apple iOS
9 6 (0.45%) Unix
10 2 (0.15%) CentOS
10 2 (0.15%) Rocky
10 2 (0.15%) Solaris
10 2 (0.15%) Ubuntu
11 1 (0.075%) Windows Server 2016
Processes & Methodologies
1 352 (26.45%) Problem-Solving
2 207 (15.55%) ITIL
3 201 (15.10%) Continuous Improvement
4 183 (13.75%) Customer Service
5 156 (11.72%) ERP
6 130 (9.77%) ITSM
7 109 (8.19%) Service Management
8 75 (5.63%) Business Intelligence
8 75 (5.63%) Process Improvement
9 65 (4.88%) Service Delivery
10 63 (4.73%) Change Management
10 63 (4.73%) Incident Management
11 56 (4.21%) Stakeholder Engagement
12 54 (4.06%) Root Cause Analysis
13 52 (3.91%) Project Delivery
14 51 (3.83%) Cybersecurity
15 49 (3.68%) CRM
16 40 (3.01%) Collaborative Working
17 38 (2.85%) User Acceptance Testing
18 37 (2.78%) User Experience
Programming Languages
1 267 (20.06%) SQL
2 47 (3.53%) PowerShell
3 35 (2.63%) C#
4 30 (2.25%) JavaScript
5 13 (0.98%) Python
6 12 (0.90%) PL/SQL
7 9 (0.68%) C++
7 9 (0.68%) T-SQL
8 8 (0.60%) Java
9 7 (0.53%) PHP
10 5 (0.38%) VB.NET
11 3 (0.23%) Delphi
11 3 (0.23%) Pascal
11 3 (0.23%) Ruby
11 3 (0.23%) VB
11 3 (0.23%) VBA
12 2 (0.15%) ABAP
12 2 (0.15%) Bash
12 2 (0.15%) Perl
12 2 (0.15%) Tcl
Qualifications
1 101 (7.59%) Degree
2 43 (3.23%) Security Cleared
3 39 (2.93%) A+ Certification
3 39 (2.93%) Microsoft Certification
4 23 (1.73%) SC Cleared
5 13 (0.98%) Microsoft Certified Professional
6 12 (0.90%) ITIL Foundation Certificate
7 8 (0.60%) Computer Science Degree
8 7 (0.53%) CCNA
8 7 (0.53%) Cisco Certification
9 6 (0.45%) MBCS
10 5 (0.38%) AAT
10 5 (0.38%) HNC
10 5 (0.38%) ITIL Certification
11 4 (0.30%) DV Cleared
11 4 (0.30%) Network+ Certification
12 3 (0.23%) Azure Certification
12 3 (0.23%) BPSS Clearance
13 2 (0.15%) Oracle Certification
13 2 (0.15%) SAP Certification
Quality Assurance & Compliance
1 48 (3.61%) SLA
2 21 (1.58%) ISO/IEC 27001
3 18 (1.35%) Cyber Essentials
4 15 (1.13%) Data Quality
5 8 (0.60%) QA
6 7 (0.53%) Cyber Essentials PLUS
6 7 (0.53%) GDPR
7 6 (0.45%) Accessibility
8 2 (0.15%) PCI DSS
9 1 (0.075%) Actionable Recommendations
9 1 (0.075%) DICOM
9 1 (0.075%) PMO
System Software
1 270 (20.29%) Active Directory
2 29 (2.18%) Hyper-V
3 24 (1.80%) VMware Infrastructure
4 8 (0.60%) Virtual Desktop
5 7 (0.53%) Firmware
6 6 (0.45%) XenApp
7 3 (0.23%) Docker
7 3 (0.23%) Microsoft Virtual Server
7 3 (0.23%) Virtual Machines
7 3 (0.23%) Virtual Servers
8 2 (0.15%) BitLocker
8 2 (0.15%) vSphere
Systems Management
1 84 (6.31%) Microsoft Intune
2 19 (1.43%) SCCM
3 7 (0.53%) Single Sign-On
3 7 (0.53%) Systems Management Server (SMS)
4 6 (0.45%) Kibana
5 4 (0.30%) Jamf Pro
6 2 (0.15%) FortiGate
6 2 (0.15%) Grafana
7 1 (0.075%) Autotask
7 1 (0.075%) Cisco CUCM
7 1 (0.075%) Failover Clustering
7 1 (0.075%) Microsoft Clustering
7 1 (0.075%) Terraform
Vendors
1 463 (34.79%) Microsoft
2 57 (4.28%) ServiceNow
3 40 (3.01%) Oracle
4 34 (2.55%) VMware
5 25 (1.88%) iManage
6 22 (1.65%) SAP
7 21 (1.58%) Citrix
8 20 (1.50%) Cisco
9 18 (1.35%) Apple
10 17 (1.28%) IFS
11 16 (1.20%) Starlink
12 14 (1.05%) Epicor
13 13 (0.98%) Google
13 13 (0.98%) Sage
13 13 (0.98%) Salesforce
14 12 (0.90%) Aderant
14 12 (0.90%) IBM
15 11 (0.83%) Intapp
15 11 (0.83%) Meraki
15 11 (0.83%) Polycom