Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 7 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
7 Jul 2026
Same period 2025 Same period 2024
Rank 157 136 193
Rank change year-on-year -21 +57 +41
Permanent jobs requiring a Support Analyst 1,279 1,108 1,438
As % of all permanent jobs in the UK 1.31% 2.31% 1.38%
As % of the Job Titles category 1.39% 2.56% 1.46%
Number of salaries quoted 1,031 943 1,093
10th Percentile £26,000 £25,375 £24,250
25th Percentile £30,000 £28,000 £27,750
Median annual salary (50th Percentile) £35,000 £34,000 £35,000
Median % change year-on-year +2.94% -2.86% +1.21%
75th Percentile £42,500 £46,250 £47,000
90th Percentile £48,750 £57,500 £60,000
UK excluding London median annual salary £32,500 £32,500 £31,500
% change year-on-year - +3.17% +1.61%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 91,865 43,203 98,401
% of permanent jobs with a recognized job title 94.17% 89.93% 94.74%
Number of salaries quoted 63,065 25,304 70,829
10th Percentile £30,000 £28,750 £28,500
25th Percentile £40,000 £38,000 £38,750
Median annual salary (50th Percentile) £55,000 £55,000 £52,500
Median % change year-on-year - +4.76% -12.50%
75th Percentile £75,000 £75,224 £70,000
90th Percentile £95,000 £97,500 £90,000
UK excluding London median annual salary £52,445 £50,000 £50,000
% change year-on-year +4.89% - -5.66%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 7 July 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 7 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -15 1,150 £35,000 +2.94% 134
UK excluding London +17 1,041 £32,500 - 112
South East +38 315 £32,500 -7.14% 34
Work from Home +2 272 £37,500 +7.14% 51
North of England -10 225 £35,000 +16.67% 31
London -50 211 £42,500 -10.53% 42
Midlands -24 157 £33,500 +11.67% 20
South West -27 142 £32,500 +3.17% 14
Yorkshire -6 120 £35,000 +22.81% 7
North West +17 104 £37,500 +13.64% 22
East of England -19 100 £30,000 +1.69% 13
Scotland +73 86 £30,000 -30.64% 5
East Midlands -18 79 £33,500 +13.56% 12
West Midlands -33 78 £35,500 +6.77% 8
Wales -46 14 £35,000 +35.27% 2
Northern Ireland -49 2 £32,000 -36.00%
North East -68 1 £43,500 +24.29% 3

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 7 July 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 460 (35.97%) Microsoft
2 400 (31.27%) Windows
3 383 (29.95%) Microsoft 365
4 306 (23.92%) Problem-Solving
5 273 (21.34%) Active Directory
6 261 (20.41%) SQL
7 228 (17.83%) Azure
8 191 (14.93%) ITIL
9 183 (14.31%) Customer Service
10 173 (13.53%) Continuous Improvement
11 155 (12.12%) ERP
12 131 (10.24%) Microsoft Office
13 119 (9.30%) Entra ID
14 118 (9.23%) Windows Server
15 117 (9.15%) Degree
16 115 (8.99%) ITSM
17 112 (8.76%) SharePoint
18 93 (7.27%) Process Improvement
18 93 (7.27%) Service Management
19 92 (7.19%) Windows 10
20 89 (6.96%) Power Platform
21 82 (6.41%) Business Intelligence
22 79 (6.18%) SQL Server
23 78 (6.10%) Microsoft Exchange
24 76 (5.94%) Microsoft Intune
25 68 (5.32%) SLA
26 67 (5.24%) Change Management
27 65 (5.08%) Microsoft Excel
27 65 (5.08%) Power BI
28 64 (5.00%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 112 (8.76%) SharePoint
2 78 (6.10%) Microsoft Exchange
3 28 (2.19%) IIS
4 12 (0.94%) Confluence
5 11 (0.86%) Skype for Business
6 5 (0.39%) CMS
7 3 (0.23%) SAS
8 2 (0.16%) Tomcat
8 2 (0.16%) WebSphere
8 2 (0.16%) WebSphere Application Server
Applications
1 131 (10.24%) Microsoft Office
2 65 (5.08%) Microsoft Excel
3 20 (1.56%) Microsoft PowerPoint
4 7 (0.55%) MS Visio
5 3 (0.23%) Photoshop
6 2 (0.16%) Siemens NX
Business Applications
1 20 (1.56%) Dynamics CRM
2 16 (1.25%) Unit4 Business World
3 14 (1.09%) Oracle Retail
4 12 (0.94%) Dynamics AX
4 12 (0.94%) Dynamics NAV
5 11 (0.86%) Visualfiles
6 10 (0.78%) Elite 3E
6 10 (0.78%) NEC Housing
6 10 (0.78%) NetSuite
6 10 (0.78%) Oracle Financials
7 8 (0.63%) Oracle EBS
8 6 (0.47%) Endur
8 6 (0.47%) Oracle Assets
8 6 (0.47%) Oracle Receivables
9 5 (0.39%) Magento
9 5 (0.39%) SAP Business One
9 5 (0.39%) SAP ERP
10 4 (0.31%) Dynamics GP
10 4 (0.31%) Exchequer
10 4 (0.31%) Primavera
Cloud Services
1 383 (29.95%) Microsoft 365
2 228 (17.83%) Azure
3 119 (9.30%) Entra ID
4 89 (6.96%) Power Platform
5 60 (4.69%) OneDrive
5 60 (4.69%) SaaS
6 57 (4.46%) Dynamics 365
7 25 (1.95%) Power Automate
8 22 (1.72%) AWS
8 22 (1.72%) PowerApps
9 14 (1.09%) Azure DevOps
9 14 (1.09%) Microsoft Copilot
10 11 (0.86%) Boomi
10 11 (0.86%) IaaS
10 11 (0.86%) iPaaS
10 11 (0.86%) PaaS
10 11 (0.86%) Workato
11 10 (0.78%) ClickUp
12 8 (0.63%) dbt
12 8 (0.63%) GCP
Communications & Networking
1 64 (5.00%) DNS
2 59 (4.61%) VPN
3 58 (4.53%) DHCP
4 47 (3.67%) Firewall
5 38 (2.97%) TCP/IP
6 36 (2.81%) WAN
7 28 (2.19%) Broadband
8 27 (2.11%) VoIP
8 27 (2.11%) Wi-Fi
9 23 (1.80%) LAN
10 20 (1.56%) Unified Communications
11 19 (1.49%) 4G
11 19 (1.49%) VLAN
12 14 (1.09%) WebEx
13 11 (0.86%) Skype
14 8 (0.63%) Wireless
15 7 (0.55%) Network Security
15 7 (0.55%) SD-WAN
16 6 (0.47%) Structured Cabling
17 5 (0.39%) WinSCP
Database & Business Intelligence
1 79 (6.18%) SQL Server
2 65 (5.08%) Power BI
3 25 (1.95%) Crystal Reports
4 17 (1.33%) Relational Database
5 14 (1.09%) SQL Server Reporting Services
6 13 (1.02%) SQL Server Integration Services
7 10 (0.78%) Data Warehouse
7 10 (0.78%) Metabase
8 8 (0.63%) PostgreSQL
9 7 (0.55%) BusinessObjects
9 7 (0.55%) Power Query
10 5 (0.39%) MySQL
10 5 (0.39%) SAP BW
11 4 (0.31%) Db2
11 4 (0.31%) Oracle Reports
12 3 (0.23%) Oracle Database
13 2 (0.16%) Azure SQL Database
13 2 (0.16%) Qlik Sense
13 2 (0.16%) Tableau
14 1 (0.078%) SQL Server Analysis Services
Development Applications
1 58 (4.53%) JIRA
2 10 (0.78%) Visual Studio
3 8 (0.63%) Git
4 4 (0.31%) Eclipse
4 4 (0.31%) Oracle Forms
4 4 (0.31%) Toad
5 2 (0.16%) Rational Rhapsody
6 1 (0.078%) SQL Server Management Studio (SSMS)
General
1 381 (29.79%) Social Skills
2 214 (16.73%) Finance
3 138 (10.79%) Analytical Skills
4 93 (7.27%) Manufacturing
5 77 (6.02%) Legal
6 72 (5.63%) Law
7 64 (5.00%) Retail
8 62 (4.85%) Organisational Skills
9 50 (3.91%) Documentation Skills
10 26 (2.03%) Banking
11 23 (1.80%) Advertising
12 21 (1.64%) Telecoms
13 14 (1.09%) Public Sector
14 10 (0.78%) Inclusion and Diversity
14 10 (0.78%) Legal Technology
14 10 (0.78%) Local Government
15 9 (0.70%) Financial Institution
15 9 (0.70%) General Ledger
16 8 (0.63%) Billing
16 8 (0.63%) Games
Libraries, Frameworks & Software Standards
1 31 (2.42%) .NET
2 25 (1.95%) Web Services
3 20 (1.56%) XML
4 15 (1.17%) CSS
4 15 (1.17%) HTML
5 13 (1.02%) Middleware
6 8 (0.63%) REST
7 7 (0.55%) .NET Framework
7 7 (0.55%) FIX Protocol
8 5 (0.39%) SOAP
9 4 (0.31%) EDI
9 4 (0.31%) Elastic Stack
9 4 (0.31%) JSON
10 3 (0.23%) Kafka
11 2 (0.16%) 802.1X
12 1 (0.078%) SAP CAF
12 1 (0.078%) XSL
Miscellaneous
1 71 (5.55%) Onboarding
2 58 (4.53%) Driving Licence
3 35 (2.74%) Video Conferencing
4 33 (2.58%) Management Information System
5 26 (2.03%) Analytical Mindset
5 26 (2.03%) Self-Motivation
6 22 (1.72%) Client/Server
7 13 (1.02%) NHS
8 11 (0.86%) Hybrid Cloud
9 10 (0.78%) Data Structures
9 10 (0.78%) Low-Code
9 10 (0.78%) Product Ownership
10 8 (0.63%) Housing Association
11 7 (0.55%) Enterprise Software
11 7 (0.55%) Renewable Energy
12 6 (0.47%) Manufacturing Execution System
12 6 (0.47%) Operational Technology
13 5 (0.39%) Data Centre
13 5 (0.39%) Data Protection Act
13 5 (0.39%) Legacy Systems
Operating Systems
1 400 (31.27%) Windows
2 118 (9.23%) Windows Server
3 92 (7.19%) Windows 10
4 41 (3.21%) Android
5 35 (2.74%) Linux
6 30 (2.35%) Mac OS
7 17 (1.33%) Windows Server 2019
8 13 (1.02%) Apple iOS
9 4 (0.31%) Unix
9 4 (0.31%) Windows Server 2012
10 1 (0.078%) Windows 7
10 1 (0.078%) Windows Server 2008
Processes & Methodologies
1 306 (23.92%) Problem-Solving
2 191 (14.93%) ITIL
3 183 (14.31%) Customer Service
4 173 (13.53%) Continuous Improvement
5 155 (12.12%) ERP
6 115 (8.99%) ITSM
7 93 (7.27%) Process Improvement
7 93 (7.27%) Service Management
8 82 (6.41%) Business Intelligence
9 67 (5.24%) Change Management
10 64 (5.00%) Incident Management
11 55 (4.30%) Service Delivery
12 51 (3.99%) CRM
13 49 (3.83%) Cybersecurity
13 49 (3.83%) Stakeholder Engagement
14 45 (3.52%) Root Cause Analysis
15 40 (3.13%) Data Management
15 40 (3.13%) Workflow
16 37 (2.89%) Project Delivery
17 36 (2.81%) User Acceptance Testing
Programming Languages
1 261 (20.41%) SQL
2 44 (3.44%) PowerShell
3 30 (2.35%) C#
4 20 (1.56%) JavaScript
5 15 (1.17%) T-SQL
6 12 (0.94%) PL/SQL
6 12 (0.94%) Python
7 10 (0.78%) Java
8 7 (0.55%) PHP
9 6 (0.47%) VB.NET
10 5 (0.39%) ABAP
10 5 (0.39%) C++
11 4 (0.31%) Delphi
11 4 (0.31%) Pascal
12 3 (0.23%) VBA
13 2 (0.16%) Tcl
14 1 (0.078%) R
Qualifications
1 117 (9.15%) Degree
2 49 (3.83%) A+ Certification
2 49 (3.83%) Security Cleared
3 34 (2.66%) Microsoft Certification
4 24 (1.88%) SC Cleared
5 13 (1.02%) Microsoft Certified Professional
6 9 (0.70%) Computer Science Degree
7 7 (0.55%) HND
8 6 (0.47%) CCNA
8 6 (0.47%) Cisco Certification
8 6 (0.47%) ITIL Foundation Certificate
8 6 (0.47%) MBCS
9 5 (0.39%) AAT
9 5 (0.39%) DV Cleared
9 5 (0.39%) HNC
9 5 (0.39%) Network+ Certification
9 5 (0.39%) SAP Certification
10 3 (0.23%) Azure Certification
10 3 (0.23%) BPSS Clearance
10 3 (0.23%) ITIL Certification
Quality Assurance & Compliance
1 68 (5.32%) SLA
2 22 (1.72%) ISO/IEC 27001
3 18 (1.41%) Cyber Essentials
3 18 (1.41%) Data Quality
4 11 (0.86%) Accessibility
5 10 (0.78%) GDPR
6 9 (0.70%) QA
7 7 (0.55%) Cyber Essentials PLUS
8 4 (0.31%) Actionable Recommendations
9 2 (0.16%) PCI DSS
10 1 (0.078%) DICOM
10 1 (0.078%) PMO
System Software
1 273 (21.34%) Active Directory
2 25 (1.95%) Hyper-V
3 22 (1.72%) VMware Infrastructure
4 11 (0.86%) Virtual Desktop
5 7 (0.55%) Firmware
6 6 (0.47%) BitLocker
7 5 (0.39%) XenApp
8 3 (0.23%) Docker
8 3 (0.23%) Microsoft Virtual Server
8 3 (0.23%) Virtual Machines
8 3 (0.23%) Virtual Servers
9 1 (0.078%) vSphere
Systems Management
1 76 (5.94%) Microsoft Intune
2 23 (1.80%) SCCM
3 7 (0.55%) Single Sign-On
4 6 (0.47%) Kibana
5 4 (0.31%) Systems Management Server (SMS)
6 2 (0.16%) Jamf Pro
7 1 (0.078%) Autotask
7 1 (0.078%) Cisco CUCM
7 1 (0.078%) Failover Clustering
7 1 (0.078%) FortiGate
7 1 (0.078%) Grafana
7 1 (0.078%) Microsoft Clustering
7 1 (0.078%) Terraform
Vendors
1 460 (35.97%) Microsoft
2 49 (3.83%) ServiceNow
3 36 (2.81%) Oracle
4 29 (2.27%) VMware
5 28 (2.19%) iManage
6 25 (1.95%) SAP
7 19 (1.49%) Cisco
7 19 (1.49%) Starlink
8 18 (1.41%) Apple
8 18 (1.41%) Citrix
9 15 (1.17%) IFS
10 13 (1.02%) Freshdesk
10 13 (1.02%) Salesforce
11 12 (0.94%) IBM
11 12 (0.94%) SolarWinds
12 11 (0.86%) Epicor
12 11 (0.86%) Intapp
13 10 (0.78%) Adobe
13 10 (0.78%) IBM Sterling
13 10 (0.78%) Sage