Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 14 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
14 Aug 2026
Same period 2025 Same period 2024
Rank 161 127 214
Rank change year-on-year -34 +87 -6
Permanent jobs requiring a Support Analyst 1,308 1,230 1,065
As % of all permanent jobs in the UK 1.23% 2.46% 1.28%
As % of the Job Titles category 1.31% 2.74% 1.35%
Number of salaries quoted 1,084 1,050 747
10th Percentile £26,500 £25,500 £24,000
25th Percentile £30,000 £28,000 £28,250
Median annual salary (50th Percentile) £35,000 £34,000 £35,000
Median % change year-on-year +2.94% -2.86% -
75th Percentile £42,500 £45,094 £44,500
90th Percentile £49,625 £55,000 £60,000
UK excluding London median annual salary £32,500 £32,500 £32,500
% change year-on-year - - +4.84%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 100,001 44,901 79,174
% of permanent jobs with a recognized job title 94.04% 89.94% 95.02%
Number of salaries quoted 68,291 26,543 52,845
10th Percentile £30,000 £28,250 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £56,000 £55,000 £55,000
Median % change year-on-year +1.82% - -8.33%
75th Percentile £75,000 £75,000 £72,000
90th Percentile £96,250 £95,000 £91,250
UK excluding London median annual salary £52,500 £48,122 £50,000
% change year-on-year +9.10% -3.76% -6.54%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 14 August 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 14 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -38 1,196 £35,000 +4.48% 112
UK excluding London -2 1,069 £32,500 - 107
South East +31 303 £32,500 -5.80% 30
Work from Home -15 287 £37,500 +7.14% 34
North of England -16 242 £35,000 +21.74% 31
London -65 221 £42,500 -10.53% 22
Midlands -32 173 £35,000 +7.69% 15
South West -42 138 £32,500 - 13
North West +39 133 £34,000 +3.03% 16
East of England -20 119 £30,000 +1.69% 14
Yorkshire -32 105 £35,000 +22.81% 10
East Midlands -25 96 £35,000 +18.64% 6
West Midlands -41 77 £37,500 +11.94% 9
Scotland +49 69 £30,000 -30.64% 5
Wales -63 16 £35,000 +16.67% 3
Northern Ireland -59 9 - - 3
North East -83 4 £30,000 -3.23% 6

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 14 August 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 460 (35.17%) Microsoft
2 408 (31.19%) Windows
3 376 (28.75%) Microsoft 365
4 356 (27.22%) Problem-Solving
5 268 (20.49%) Active Directory
6 259 (19.80%) SQL
7 207 (15.83%) ITIL
8 204 (15.60%) Azure
9 200 (15.29%) Continuous Improvement
10 186 (14.22%) Customer Service
11 149 (11.39%) ERP
12 132 (10.09%) Windows Server
13 127 (9.71%) ITSM
14 120 (9.17%) Entra ID
15 111 (8.49%) Microsoft Office
16 110 (8.41%) Service Management
16 110 (8.41%) SharePoint
17 94 (7.19%) Degree
18 82 (6.27%) Microsoft Intune
19 81 (6.19%) SQL Server
20 80 (6.12%) Microsoft Exchange
21 75 (5.73%) Windows 10
22 72 (5.50%) Business Intelligence
23 69 (5.28%) Power Platform
23 69 (5.28%) Process Improvement
24 66 (5.05%) Service Delivery
25 62 (4.74%) Change Management
25 62 (4.74%) Incident Management
26 61 (4.66%) Microsoft Excel
27 60 (4.59%) SaaS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 110 (8.41%) SharePoint
2 80 (6.12%) Microsoft Exchange
3 29 (2.22%) IIS
4 12 (0.92%) Skype for Business
5 4 (0.31%) Tomcat
6 3 (0.23%) CMS
6 3 (0.23%) Confluence
6 3 (0.23%) SAS
7 1 (0.076%) Blackberry Enterprise Server
Applications
1 111 (8.49%) Microsoft Office
2 61 (4.66%) Microsoft Excel
3 21 (1.61%) Microsoft PowerPoint
4 3 (0.23%) Photoshop
5 2 (0.15%) Siemens NX
6 1 (0.076%) MS Visio
6 1 (0.076%) Revit
6 1 (0.076%) Windchill
Business Applications
1 18 (1.38%) Dynamics CRM
2 15 (1.15%) Visualfiles
3 14 (1.07%) Oracle Retail
4 12 (0.92%) Unit4 Business World
5 10 (0.76%) NetSuite
6 9 (0.69%) Dynamics NAV
6 9 (0.69%) Elite 3E
6 9 (0.69%) Oracle Financials
7 8 (0.61%) Dynamics AX
7 8 (0.61%) Oracle EBS
8 7 (0.54%) Infor M3
9 6 (0.46%) NEC Housing
10 5 (0.38%) Fidessa
10 5 (0.38%) iTrent
10 5 (0.38%) Oracle Assets
10 5 (0.38%) Oracle Receivables
10 5 (0.38%) SAP Business One
10 5 (0.38%) Shopify
11 4 (0.31%) Exchequer
11 4 (0.31%) JDE OneWorld
Cloud Services
1 376 (28.75%) Microsoft 365
2 204 (15.60%) Azure
3 120 (9.17%) Entra ID
4 69 (5.28%) Power Platform
5 60 (4.59%) SaaS
6 58 (4.43%) Dynamics 365
7 54 (4.13%) OneDrive
8 21 (1.61%) PowerApps
9 20 (1.53%) Power Automate
10 17 (1.30%) AWS
10 17 (1.30%) Microsoft Copilot
11 11 (0.84%) Google Workspace
11 11 (0.84%) IaaS
11 11 (0.84%) PaaS
12 9 (0.69%) Mimecast
13 8 (0.61%) Azure DevOps
13 8 (0.61%) ClickUp
13 8 (0.61%) GCP
14 7 (0.54%) iPaaS
14 7 (0.54%) Workato
Communications & Networking
1 56 (4.28%) DNS
2 51 (3.90%) WAN
3 48 (3.67%) DHCP
4 47 (3.59%) Firewall
5 46 (3.52%) VPN
6 42 (3.21%) TCP/IP
7 37 (2.83%) Wi-Fi
8 36 (2.75%) LAN
9 27 (2.06%) Unified Communications
10 24 (1.83%) VoIP
11 18 (1.38%) Broadband
12 15 (1.15%) VLAN
13 14 (1.07%) 4G
14 13 (0.99%) SD-WAN
14 13 (0.99%) WebEx
15 12 (0.92%) Skype
16 11 (0.84%) Wireless
17 7 (0.54%) Network Security
18 6 (0.46%) MPLS
18 6 (0.46%) Structured Cabling
Database & Business Intelligence
1 81 (6.19%) SQL Server
2 48 (3.67%) Power BI
3 27 (2.06%) Crystal Reports
4 12 (0.92%) Relational Database
5 11 (0.84%) SQL Server Integration Services
6 10 (0.76%) SQL Server Reporting Services
7 7 (0.54%) BusinessObjects
7 7 (0.54%) Power Query
8 6 (0.46%) Data Warehouse
8 6 (0.46%) PostgreSQL
9 5 (0.38%) Metabase
9 5 (0.38%) MySQL
10 4 (0.31%) Oracle Reports
11 3 (0.23%) Db2
11 3 (0.23%) Oracle Database
12 2 (0.15%) Qlik Sense
12 2 (0.15%) Tableau
13 1 (0.076%) SAP BW
13 1 (0.076%) SQL Server Analysis Services
Development Applications
1 43 (3.29%) JIRA
2 5 (0.38%) Visual Studio
3 4 (0.31%) Eclipse
3 4 (0.31%) Git
3 4 (0.31%) Oracle Forms
3 4 (0.31%) Toad
4 1 (0.076%) SQL Server Management Studio (SSMS)
General
1 414 (31.65%) Social Skills
2 187 (14.30%) Finance
3 152 (11.62%) Analytical Skills
4 81 (6.19%) Manufacturing
5 80 (6.12%) Legal
6 74 (5.66%) Law
7 64 (4.89%) Retail
8 56 (4.28%) Organisational Skills
9 50 (3.82%) Documentation Skills
10 30 (2.29%) Banking
11 19 (1.45%) Advertising
12 18 (1.38%) Telecoms
13 17 (1.30%) Public Sector
14 12 (0.92%) Legal Technology
15 11 (0.84%) Front Office
15 11 (0.84%) Local Government
16 10 (0.76%) Automotive
17 9 (0.69%) Inclusion and Diversity
17 9 (0.69%) Investment Banking
18 8 (0.61%) International Banking
Libraries, Frameworks & Software Standards
1 26 (1.99%) XML
2 25 (1.91%) .NET
3 23 (1.76%) HTML
3 23 (1.76%) Web Services
4 20 (1.53%) CSS
5 14 (1.07%) FIX Protocol
6 12 (0.92%) .NET Framework
6 12 (0.92%) REST
7 9 (0.69%) SOAP
8 7 (0.54%) EDI
9 5 (0.38%) JSON
9 5 (0.38%) Middleware
10 3 (0.23%) Elastic Stack
10 3 (0.23%) Kafka
11 2 (0.15%) 802.1X
11 2 (0.15%) Oracle Fusion
12 1 (0.076%) SAP CAF
12 1 (0.076%) XSL
Miscellaneous
1 59 (4.51%) Driving Licence
2 58 (4.43%) Onboarding
3 32 (2.45%) Self-Motivation
4 28 (2.14%) Video Conferencing
5 24 (1.83%) Analytical Mindset
6 22 (1.68%) Client/Server
7 18 (1.38%) Management Information System
8 11 (0.84%) Hybrid Cloud
9 9 (0.69%) Enterprise Software
9 9 (0.69%) Fixed Income
10 8 (0.61%) CMDB
10 8 (0.61%) Data Structures
11 7 (0.54%) Housing Association
11 7 (0.54%) NHS
11 7 (0.54%) Product Ownership
12 6 (0.46%) Manufacturing Execution System
12 6 (0.46%) Operational Technology
13 5 (0.38%) Blog
13 5 (0.38%) Data Centre
13 5 (0.38%) Legacy Systems
Operating Systems
1 408 (31.19%) Windows
2 132 (10.09%) Windows Server
3 75 (5.73%) Windows 10
4 44 (3.36%) Linux
5 30 (2.29%) Android
6 28 (2.14%) Mac OS
7 16 (1.22%) Windows Server 2019
8 12 (0.92%) Apple iOS
9 7 (0.54%) Unix
10 3 (0.23%) CentOS
10 3 (0.23%) Rocky
10 3 (0.23%) Solaris
10 3 (0.23%) Ubuntu
11 1 (0.076%) Windows Server 2016
Processes & Methodologies
1 356 (27.22%) Problem-Solving
2 207 (15.83%) ITIL
3 200 (15.29%) Continuous Improvement
4 186 (14.22%) Customer Service
5 149 (11.39%) ERP
6 127 (9.71%) ITSM
7 110 (8.41%) Service Management
8 72 (5.50%) Business Intelligence
9 69 (5.28%) Process Improvement
10 66 (5.05%) Service Delivery
11 62 (4.74%) Change Management
11 62 (4.74%) Incident Management
12 53 (4.05%) Project Delivery
12 53 (4.05%) Stakeholder Engagement
13 51 (3.90%) Root Cause Analysis
14 50 (3.82%) Cybersecurity
15 46 (3.52%) CRM
16 43 (3.29%) Collaborative Working
17 39 (2.98%) User Experience
18 37 (2.83%) User Acceptance Testing
Programming Languages
1 259 (19.80%) SQL
2 49 (3.75%) PowerShell
3 34 (2.60%) C#
4 31 (2.37%) JavaScript
5 14 (1.07%) Python
6 11 (0.84%) PL/SQL
7 9 (0.69%) C++
7 9 (0.69%) Java
8 8 (0.61%) T-SQL
9 6 (0.46%) PHP
10 4 (0.31%) Ruby
10 4 (0.31%) VB.NET
11 3 (0.23%) Bash
11 3 (0.23%) Perl
11 3 (0.23%) VB
11 3 (0.23%) VBA
12 2 (0.15%) Delphi
12 2 (0.15%) Pascal
12 2 (0.15%) Tcl
13 1 (0.076%) ABAP
Qualifications
1 94 (7.19%) Degree
2 41 (3.13%) A+ Certification
3 40 (3.06%) Security Cleared
4 37 (2.83%) Microsoft Certification
5 23 (1.76%) SC Cleared
6 13 (0.99%) Microsoft Certified Professional
7 12 (0.92%) ITIL Foundation Certificate
8 8 (0.61%) Computer Science Degree
9 7 (0.54%) CCNA
9 7 (0.54%) Cisco Certification
10 6 (0.46%) ITIL Certification
10 6 (0.46%) MBCS
10 6 (0.46%) Network+ Certification
11 5 (0.38%) AAT
11 5 (0.38%) HNC
12 4 (0.31%) DV Cleared
13 3 (0.23%) Azure Certification
13 3 (0.23%) BPSS Clearance
14 1 (0.076%) Oracle Certification
14 1 (0.076%) SAP Certification
Quality Assurance & Compliance
1 45 (3.44%) SLA
2 22 (1.68%) ISO/IEC 27001
3 18 (1.38%) Cyber Essentials
4 14 (1.07%) Data Quality
5 7 (0.54%) Cyber Essentials PLUS
5 7 (0.54%) QA
6 6 (0.46%) GDPR
7 5 (0.38%) Accessibility
8 2 (0.15%) PCI DSS
9 1 (0.076%) DICOM
9 1 (0.076%) PMO
System Software
1 268 (20.49%) Active Directory
2 30 (2.29%) Hyper-V
3 25 (1.91%) VMware Infrastructure
4 7 (0.54%) Firmware
4 7 (0.54%) Virtual Desktop
5 6 (0.46%) XenApp
6 3 (0.23%) Docker
6 3 (0.23%) Microsoft Virtual Server
6 3 (0.23%) Virtual Machines
6 3 (0.23%) Virtual Servers
7 2 (0.15%) BitLocker
7 2 (0.15%) vSphere
Systems Management
1 82 (6.27%) Microsoft Intune
2 19 (1.45%) SCCM
3 7 (0.54%) Single Sign-On
3 7 (0.54%) Systems Management Server (SMS)
4 6 (0.46%) Kibana
5 4 (0.31%) Jamf Pro
6 2 (0.15%) FortiGate
6 2 (0.15%) Grafana
7 1 (0.076%) Autotask
7 1 (0.076%) Cisco CUCM
7 1 (0.076%) Failover Clustering
7 1 (0.076%) Microsoft Clustering
7 1 (0.076%) Terraform
Vendors
1 460 (35.17%) Microsoft
2 57 (4.36%) ServiceNow
3 44 (3.36%) Oracle
4 36 (2.75%) VMware
5 25 (1.91%) iManage
6 24 (1.83%) SAP
7 22 (1.68%) Citrix
8 21 (1.61%) Cisco
9 18 (1.38%) IFS
10 17 (1.30%) Apple
11 14 (1.07%) Epicor
11 14 (1.07%) Google
11 14 (1.07%) Starlink
12 13 (0.99%) Sage
12 13 (0.99%) Salesforce
13 12 (0.92%) Aderant
13 12 (0.92%) IBM
13 12 (0.92%) Meraki
14 11 (0.84%) Intapp
14 11 (0.84%) Polycom