Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,828 per year, according to job vacancies posted during the 6 months leading to 11 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
11 Jun 2026
Same period 2025 Same period 2024
Rank 150 148 193
Rank change year-on-year -2 +45 +58
Permanent jobs requiring a Support Analyst 1,217 986 1,493
As % of all permanent jobs in the UK 1.32% 2.23% 1.40%
As % of the Job Titles category 1.40% 2.49% 1.48%
Number of salaries quoted 953 837 1,155
10th Percentile £26,000 £25,000 £24,750
25th Percentile £30,000 £27,750 £27,750
Median annual salary (50th Percentile) £34,828 £34,000 £35,000
Median % change year-on-year +2.44% -2.86% +2.94%
75th Percentile £42,500 £46,250 £47,500
90th Percentile £48,750 £57,500 £60,000
UK excluding London median annual salary £32,500 £31,000 £32,121
% change year-on-year +4.84% -3.49% +3.61%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 86,830 39,579 100,813
% of permanent jobs with a recognized job title 93.99% 89.52% 94.70%
Number of salaries quoted 59,401 22,377 72,921
10th Percentile £30,000 £29,000 £28,500
25th Percentile £40,000 £39,878 £38,500
Median annual salary (50th Percentile) £55,000 £57,500 £52,500
Median % change year-on-year -4.35% +9.52% -12.50%
75th Percentile £75,000 £77,500 £70,000
90th Percentile £95,000 £98,750 £90,000
UK excluding London median annual salary £50,000 £50,000 £50,000
% change year-on-year - - -6.54%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 11 June 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 11 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -4 1,101 £34,828 +2.44% 88
UK excluding London +32 982 £32,500 +4.84% 90
South East +50 309 £32,500 -7.14% 32
Work from Home +18 252 £38,000 +8.57% 32
North of England +7 215 £35,000 +22.81% 22
London -46 207 £41,000 -13.68% 14
Midlands -12 152 £35,000 +16.67% 13
South West -9 135 £32,500 +8.33% 13
Yorkshire -16 116 £34,000 +19.30% 7
North West +35 98 £35,000 +6.87% 13
West Midlands -13 87 £35,000 +12.90% 5
East of England -29 83 £30,000 +1.69% 6
Scotland +74 78 £30,000 -30.64% 4
East Midlands -14 65 £33,500 +13.56% 8
Wales -41 8 £35,000 +35.27% 1
Northern Ireland -33 2 £32,000 -36.00% 5
North East -60 1 £43,500 +26.09% 2

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 11 June 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 423 (34.76%) Microsoft
2 363 (29.83%) Windows
3 350 (28.76%) Microsoft 365
4 260 (21.36%) Problem-Solving
5 248 (20.38%) Active Directory
6 238 (19.56%) SQL
7 211 (17.34%) Azure
8 184 (15.12%) ITIL
9 170 (13.97%) Customer Service
10 142 (11.67%) Continuous Improvement
11 141 (11.59%) ERP
12 124 (10.19%) Microsoft Office
13 121 (9.94%) Degree
14 115 (9.45%) ITSM
15 100 (8.22%) Entra ID
16 99 (8.13%) Windows Server
17 94 (7.72%) SharePoint
18 91 (7.48%) Process Improvement
19 90 (7.40%) Windows 10
20 86 (7.07%) Service Management
21 84 (6.90%) Power Platform
22 79 (6.49%) SQL Server
23 74 (6.08%) Business Intelligence
24 73 (6.00%) Microsoft Exchange
25 70 (5.75%) SLA
26 68 (5.59%) Change Management
27 66 (5.42%) Microsoft Intune
28 61 (5.01%) Power BI
29 60 (4.93%) DNS
29 60 (4.93%) Microsoft Excel

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 94 (7.72%) SharePoint
2 73 (6.00%) Microsoft Exchange
3 26 (2.14%) IIS
4 12 (0.99%) Skype for Business
5 10 (0.82%) Confluence
6 5 (0.41%) CMS
7 3 (0.25%) SAS
7 3 (0.25%) WebSphere
7 3 (0.25%) WebSphere Application Server
8 2 (0.16%) Tomcat
Applications
1 124 (10.19%) Microsoft Office
2 60 (4.93%) Microsoft Excel
3 24 (1.97%) Microsoft PowerPoint
4 10 (0.82%) MS Visio
5 3 (0.25%) Photoshop
Business Applications
1 21 (1.73%) Dynamics CRM
2 16 (1.31%) NEC Housing
2 16 (1.31%) Unit4 Business World
3 14 (1.15%) Dynamics NAV
4 12 (0.99%) Dynamics AX
5 11 (0.90%) Visualfiles
6 10 (0.82%) Elite 3E
7 8 (0.66%) Oracle Retail
8 7 (0.58%) Endur
8 7 (0.58%) Magento
8 7 (0.58%) Oracle Financials
9 6 (0.49%) Shopify
10 5 (0.41%) NetSuite
10 5 (0.41%) Oracle EBS
10 5 (0.41%) SAP Business One
10 5 (0.41%) SAP ERP
11 4 (0.33%) Exchequer
11 4 (0.33%) Fidessa
11 4 (0.33%) Primavera
11 4 (0.33%) SAP Payroll
Cloud Services
1 350 (28.76%) Microsoft 365
2 211 (17.34%) Azure
3 100 (8.22%) Entra ID
4 84 (6.90%) Power Platform
5 52 (4.27%) Dynamics 365
6 50 (4.11%) OneDrive
7 45 (3.70%) SaaS
8 24 (1.97%) Power Automate
9 23 (1.89%) AWS
10 18 (1.48%) PowerApps
11 17 (1.40%) Azure DevOps
12 14 (1.15%) Microsoft Copilot
13 12 (0.99%) Google Workspace
13 12 (0.99%) PaaS
14 11 (0.90%) Boomi
14 11 (0.90%) IaaS
14 11 (0.90%) iPaaS
14 11 (0.90%) Workato
15 10 (0.82%) ClickUp
16 8 (0.66%) dbt
Communications & Networking
1 60 (4.93%) DNS
2 54 (4.44%) DHCP
2 54 (4.44%) VPN
3 44 (3.62%) Firewall
4 34 (2.79%) TCP/IP
5 28 (2.30%) WAN
6 26 (2.14%) VoIP
7 24 (1.97%) Broadband
8 21 (1.73%) Unified Communications
9 20 (1.64%) Wi-Fi
10 17 (1.40%) LAN
11 16 (1.31%) VLAN
12 15 (1.23%) 4G
13 12 (0.99%) Skype
13 12 (0.99%) WebEx
14 8 (0.66%) Wireless
15 7 (0.58%) Network Security
16 6 (0.49%) Structured Cabling
16 6 (0.49%) WinSCP
17 5 (0.41%) SD-WAN
Database & Business Intelligence
1 79 (6.49%) SQL Server
2 61 (5.01%) Power BI
3 19 (1.56%) Crystal Reports
3 19 (1.56%) Relational Database
4 14 (1.15%) SQL Server Integration Services
5 13 (1.07%) SQL Server Reporting Services
6 10 (0.82%) Metabase
7 8 (0.66%) Data Warehouse
7 8 (0.66%) PostgreSQL
8 7 (0.58%) BusinessObjects
8 7 (0.58%) Oracle Reports
8 7 (0.58%) Power Query
9 5 (0.41%) SAP BW
10 4 (0.33%) Db2
10 4 (0.33%) MySQL
11 2 (0.16%) Azure SQL Database
11 2 (0.16%) Oracle Database
12 1 (0.082%) SQL Server Analysis Services
Development Applications
1 57 (4.68%) JIRA
2 10 (0.82%) Git
2 10 (0.82%) Visual Studio
3 3 (0.25%) Eclipse
3 3 (0.25%) LabVIEW
4 2 (0.16%) Rational Rhapsody
5 1 (0.082%) Oracle Forms
5 1 (0.082%) SQL Server Management Studio (SSMS)
5 1 (0.082%) Toad
General
1 331 (27.20%) Social Skills
2 190 (15.61%) Finance
3 117 (9.61%) Analytical Skills
4 87 (7.15%) Manufacturing
5 82 (6.74%) Law
6 73 (6.00%) Legal
7 65 (5.34%) Retail
8 54 (4.44%) Organisational Skills
9 48 (3.94%) Documentation Skills
10 31 (2.55%) Telecoms
11 19 (1.56%) Banking
12 17 (1.40%) Advertising
13 11 (0.90%) Local Government
14 10 (0.82%) Billing
14 10 (0.82%) Inclusion and Diversity
14 10 (0.82%) Legal Technology
15 9 (0.74%) Financial Institution
15 9 (0.74%) Marketing
16 8 (0.66%) International Banking
16 8 (0.66%) Public Sector
Libraries, Frameworks & Software Standards
1 35 (2.88%) .NET
2 23 (1.89%) Web Services
3 15 (1.23%) Middleware
4 14 (1.15%) XML
5 13 (1.07%) CSS
5 13 (1.07%) HTML
6 9 (0.74%) REST
7 6 (0.49%) SOAP
8 5 (0.41%) .NET Framework
9 4 (0.33%) EDI
9 4 (0.33%) Elastic Stack
9 4 (0.33%) FIX Protocol
9 4 (0.33%) JSON
10 3 (0.25%) Kafka
11 2 (0.16%) 802.1X
12 1 (0.082%) SAP CAF
12 1 (0.082%) XSL
Miscellaneous
1 65 (5.34%) Onboarding
2 52 (4.27%) Driving Licence
3 41 (3.37%) Video Conferencing
4 36 (2.96%) Management Information System
5 22 (1.81%) Analytical Mindset
5 22 (1.81%) Client/Server
6 18 (1.48%) Self-Motivation
7 13 (1.07%) NHS
7 13 (1.07%) Product Ownership
8 10 (0.82%) Low-Code
8 10 (0.82%) Renewable Energy
9 9 (0.74%) EPoS
9 9 (0.74%) Hybrid Cloud
10 8 (0.66%) Housing Association
11 5 (0.41%) Data Protection Act
11 5 (0.41%) Enterprise Software
11 5 (0.41%) IoT
11 5 (0.41%) Legacy Systems
11 5 (0.41%) Manufacturing Execution System
11 5 (0.41%) Operational Technology
Operating Systems
1 363 (29.83%) Windows
2 99 (8.13%) Windows Server
3 90 (7.40%) Windows 10
4 37 (3.04%) Android
5 25 (2.05%) Linux
6 21 (1.73%) Mac OS
7 16 (1.31%) Windows Server 2019
8 13 (1.07%) Apple iOS
9 4 (0.33%) Windows Server 2012
10 3 (0.25%) Unix
11 2 (0.16%) Solaris
11 2 (0.16%) Ubuntu
11 2 (0.16%) Windows Server 2016
12 1 (0.082%) Windows 7
12 1 (0.082%) Windows Server 2008
Processes & Methodologies
1 260 (21.36%) Problem-Solving
2 184 (15.12%) ITIL
3 170 (13.97%) Customer Service
4 142 (11.67%) Continuous Improvement
5 141 (11.59%) ERP
6 115 (9.45%) ITSM
7 91 (7.48%) Process Improvement
8 86 (7.07%) Service Management
9 74 (6.08%) Business Intelligence
10 68 (5.59%) Change Management
11 48 (3.94%) Incident Management
12 47 (3.86%) Service Delivery
13 46 (3.78%) CRM
14 40 (3.29%) Cybersecurity
15 35 (2.88%) Data Analysis
16 34 (2.79%) Migration
16 34 (2.79%) Workflow
17 33 (2.71%) Data Management
17 33 (2.71%) Root Cause Analysis
17 33 (2.71%) Stakeholder Engagement
Programming Languages
1 238 (19.56%) SQL
2 39 (3.20%) PowerShell
3 29 (2.38%) C#
4 20 (1.64%) T-SQL
5 19 (1.56%) JavaScript
6 14 (1.15%) Python
7 11 (0.90%) Java
8 10 (0.82%) VB.NET
9 9 (0.74%) PL/SQL
10 7 (0.58%) PHP
11 5 (0.41%) ABAP
12 4 (0.33%) Delphi
12 4 (0.33%) Pascal
13 3 (0.25%) VBA
14 2 (0.16%) Tcl
15 1 (0.082%) R
Qualifications
1 121 (9.94%) Degree
2 50 (4.11%) A+ Certification
3 45 (3.70%) Security Cleared
4 39 (3.20%) Microsoft Certification
5 24 (1.97%) SC Cleared
6 18 (1.48%) Microsoft Certified Professional
7 10 (0.82%) HND
8 8 (0.66%) Computer Science Degree
8 8 (0.66%) DV Cleared
8 8 (0.66%) HNC
9 6 (0.49%) MBCS
9 6 (0.49%) MCSA
10 5 (0.41%) SAP Certification
11 4 (0.33%) CCNA
11 4 (0.33%) Cisco Certification
12 3 (0.25%) Azure Certification
12 3 (0.25%) BPSS Clearance
12 3 (0.25%) DBS Check
12 3 (0.25%) ITIL Certification
12 3 (0.25%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 70 (5.75%) SLA
2 21 (1.73%) ISO/IEC 27001
3 16 (1.31%) Cyber Essentials
3 16 (1.31%) Data Quality
4 14 (1.15%) Accessibility
5 10 (0.82%) QA
6 9 (0.74%) GDPR
7 7 (0.58%) Cyber Essentials PLUS
8 4 (0.33%) Actionable Recommendations
9 2 (0.16%) PCI DSS
10 1 (0.082%) DICOM
10 1 (0.082%) PMO
System Software
1 248 (20.38%) Active Directory
2 21 (1.73%) VMware Infrastructure
3 19 (1.56%) Hyper-V
4 11 (0.90%) Virtual Desktop
5 6 (0.49%) BitLocker
6 5 (0.41%) Firmware
6 5 (0.41%) XenApp
7 3 (0.25%) Docker
7 3 (0.25%) Microsoft Virtual Server
7 3 (0.25%) Virtual Machines
7 3 (0.25%) Virtual Servers
8 1 (0.082%) vSphere
Systems Management
1 66 (5.42%) Microsoft Intune
2 29 (2.38%) SCCM
3 7 (0.58%) Single Sign-On
4 4 (0.33%) Kibana
5 2 (0.16%) Jamf Pro
6 1 (0.082%) Autotask
6 1 (0.082%) FortiGate
6 1 (0.082%) Terraform
Vendors
1 423 (34.76%) Microsoft
2 44 (3.62%) ServiceNow
3 38 (3.12%) Oracle
4 30 (2.47%) VMware
5 26 (2.14%) iManage
5 26 (2.14%) SAP
6 16 (1.31%) Citrix
7 15 (1.23%) Google
7 15 (1.23%) Starlink
8 14 (1.15%) Apple
8 14 (1.15%) Freshdesk
9 13 (1.07%) Adobe
9 13 (1.07%) Cisco
9 13 (1.07%) Northgate
10 11 (0.90%) HubSpot
10 11 (0.90%) IFS
10 11 (0.90%) Intapp
11 10 (0.82%) Nintex
11 10 (0.82%) SolarWinds
12 9 (0.74%) Aderant