Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 8 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
8 Jul 2026
Same period 2025 Same period 2024
Rank 159 137 196
Rank change year-on-year -22 +59 +32
Permanent jobs requiring a Support Analyst 1,278 1,114 1,414
As % of all permanent jobs in the UK 1.31% 2.31% 1.38%
As % of the Job Titles category 1.39% 2.57% 1.45%
Number of salaries quoted 1,031 948 1,073
10th Percentile £26,000 £25,375 £24,358
25th Percentile £29,750 £28,000 £27,750
Median annual salary (50th Percentile) £35,000 £34,000 £35,000
Median % change year-on-year +2.94% -2.86% +1.21%
75th Percentile £42,500 £46,250 £47,500
90th Percentile £48,750 £57,500 £60,000
UK excluding London median annual salary £32,500 £32,500 £31,625
% change year-on-year - +2.77% +2.02%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 91,792 43,286 97,206
% of permanent jobs with a recognized job title 94.16% 89.92% 94.71%
Number of salaries quoted 62,979 25,366 69,843
10th Percentile £30,000 £28,750 £28,750
25th Percentile £40,000 £38,000 £38,750
Median annual salary (50th Percentile) £55,000 £55,000 £52,500
Median % change year-on-year - +4.76% -12.50%
75th Percentile £75,000 £75,000 £70,000
90th Percentile £95,000 £97,500 £90,000
UK excluding London median annual salary £52,130 £50,000 £50,000
% change year-on-year +4.26% - -5.66%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 8 July 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 8 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -24 1,151 £35,000 +2.94% 130
UK excluding London +16 1,039 £32,500 - 104
South East +39 313 £32,500 -7.14% 30
Work from Home +7 273 £37,500 +7.14% 46
North of England -18 225 £35,000 +16.67% 30
London -47 212 £42,500 -10.53% 43
Midlands -20 158 £33,500 +11.67% 19
South West -24 142 £32,500 +3.17% 12
Yorkshire -11 120 £35,000 +22.81% 7
North West +12 104 £37,500 +13.64% 22
East of England -24 101 £30,000 +1.69% 12
Scotland +75 84 £30,000 -30.64% 3
East Midlands -22 80 £33,500 +13.56% 11
West Midlands -26 78 £37,500 +12.78% 8
Wales -49 14 £35,000 +35.27% 2
Northern Ireland -58 2 £32,000 -36.00%
North East -66 1 £43,500 +24.29% 2

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 8 July 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 461 (36.07%) Microsoft
2 402 (31.46%) Windows
3 384 (30.05%) Microsoft 365
4 310 (24.26%) Problem-Solving
5 275 (21.52%) Active Directory
6 261 (20.42%) SQL
7 228 (17.84%) Azure
8 193 (15.10%) ITIL
9 183 (14.32%) Customer Service
10 175 (13.69%) Continuous Improvement
11 156 (12.21%) ERP
12 131 (10.25%) Microsoft Office
13 119 (9.31%) Entra ID
13 119 (9.31%) Windows Server
14 117 (9.15%) ITSM
15 116 (9.08%) Degree
16 112 (8.76%) SharePoint
17 94 (7.36%) Service Management
18 93 (7.28%) Windows 10
19 92 (7.20%) Process Improvement
20 86 (6.73%) Power Platform
21 80 (6.26%) Business Intelligence
22 79 (6.18%) Microsoft Exchange
22 79 (6.18%) SQL Server
23 77 (6.03%) Microsoft Intune
24 67 (5.24%) Change Management
25 66 (5.16%) SLA
26 65 (5.09%) DNS
26 65 (5.09%) Microsoft Excel
27 64 (5.01%) Incident Management

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 112 (8.76%) SharePoint
2 79 (6.18%) Microsoft Exchange
3 28 (2.19%) IIS
4 12 (0.94%) Confluence
5 11 (0.86%) Skype for Business
6 5 (0.39%) CMS
7 3 (0.23%) SAS
8 2 (0.16%) Tomcat
8 2 (0.16%) WebSphere
8 2 (0.16%) WebSphere Application Server
Applications
1 131 (10.25%) Microsoft Office
2 65 (5.09%) Microsoft Excel
3 20 (1.56%) Microsoft PowerPoint
4 6 (0.47%) MS Visio
5 3 (0.23%) Photoshop
6 2 (0.16%) Siemens NX
7 1 (0.078%) Revit
Business Applications
1 20 (1.56%) Dynamics CRM
2 16 (1.25%) Unit4 Business World
3 14 (1.10%) Oracle Retail
4 12 (0.94%) Dynamics NAV
5 11 (0.86%) Dynamics AX
5 11 (0.86%) Visualfiles
6 10 (0.78%) Elite 3E
6 10 (0.78%) NEC Housing
6 10 (0.78%) NetSuite
6 10 (0.78%) Oracle Financials
7 8 (0.63%) Oracle EBS
8 6 (0.47%) Endur
8 6 (0.47%) Oracle Assets
8 6 (0.47%) Oracle Receivables
9 5 (0.39%) Magento
9 5 (0.39%) SAP Business One
9 5 (0.39%) SAP ERP
10 4 (0.31%) JDE World
10 4 (0.31%) Oracle EBS R12
10 4 (0.31%) Oracle Procure-to-Pay
Cloud Services
1 384 (30.05%) Microsoft 365
2 228 (17.84%) Azure
3 119 (9.31%) Entra ID
4 86 (6.73%) Power Platform
5 60 (4.69%) OneDrive
5 60 (4.69%) SaaS
6 57 (4.46%) Dynamics 365
7 25 (1.96%) Power Automate
8 22 (1.72%) AWS
9 21 (1.64%) PowerApps
10 14 (1.10%) Microsoft Copilot
11 13 (1.02%) Azure DevOps
12 11 (0.86%) Boomi
12 11 (0.86%) IaaS
12 11 (0.86%) iPaaS
12 11 (0.86%) PaaS
12 11 (0.86%) Workato
13 10 (0.78%) ClickUp
14 8 (0.63%) dbt
14 8 (0.63%) GCP
Communications & Networking
1 65 (5.09%) DNS
2 59 (4.62%) DHCP
2 59 (4.62%) VPN
3 47 (3.68%) Firewall
4 39 (3.05%) TCP/IP
5 36 (2.82%) WAN
6 28 (2.19%) Broadband
7 27 (2.11%) VoIP
7 27 (2.11%) Wi-Fi
8 23 (1.80%) LAN
9 20 (1.56%) Unified Communications
10 19 (1.49%) 4G
10 19 (1.49%) VLAN
11 14 (1.10%) WebEx
12 11 (0.86%) Skype
13 8 (0.63%) Wireless
14 7 (0.55%) Network Security
14 7 (0.55%) SD-WAN
15 6 (0.47%) Structured Cabling
16 5 (0.39%) WinSCP
Database & Business Intelligence
1 79 (6.18%) SQL Server
2 63 (4.93%) Power BI
3 25 (1.96%) Crystal Reports
4 17 (1.33%) Relational Database
5 14 (1.10%) SQL Server Reporting Services
6 13 (1.02%) SQL Server Integration Services
7 10 (0.78%) Data Warehouse
7 10 (0.78%) Metabase
8 8 (0.63%) PostgreSQL
9 7 (0.55%) BusinessObjects
9 7 (0.55%) Power Query
10 5 (0.39%) MySQL
10 5 (0.39%) SAP BW
11 4 (0.31%) Db2
11 4 (0.31%) Oracle Reports
12 3 (0.23%) Oracle Database
13 2 (0.16%) Azure SQL Database
13 2 (0.16%) Qlik Sense
13 2 (0.16%) Tableau
14 1 (0.078%) SQL Server Analysis Services
Development Applications
1 59 (4.62%) JIRA
2 10 (0.78%) Visual Studio
3 8 (0.63%) Git
4 4 (0.31%) Eclipse
4 4 (0.31%) Oracle Forms
4 4 (0.31%) Toad
5 2 (0.16%) Rational Rhapsody
6 1 (0.078%) SQL Server Management Studio (SSMS)
General
1 384 (30.05%) Social Skills
2 214 (16.74%) Finance
3 137 (10.72%) Analytical Skills
4 93 (7.28%) Manufacturing
5 78 (6.10%) Legal
6 72 (5.63%) Law
7 63 (4.93%) Organisational Skills
7 63 (4.93%) Retail
8 51 (3.99%) Documentation Skills
9 26 (2.03%) Banking
10 23 (1.80%) Advertising
11 21 (1.64%) Telecoms
12 14 (1.10%) Public Sector
13 10 (0.78%) Inclusion and Diversity
13 10 (0.78%) Legal Technology
13 10 (0.78%) Local Government
14 9 (0.70%) Automotive
14 9 (0.70%) Financial Institution
14 9 (0.70%) General Ledger
15 8 (0.63%) Games
Libraries, Frameworks & Software Standards
1 30 (2.35%) .NET
2 25 (1.96%) Web Services
3 20 (1.56%) XML
4 15 (1.17%) CSS
4 15 (1.17%) HTML
5 13 (1.02%) Middleware
6 9 (0.70%) REST
7 7 (0.55%) .NET Framework
7 7 (0.55%) FIX Protocol
8 6 (0.47%) SOAP
9 4 (0.31%) EDI
9 4 (0.31%) Elastic Stack
9 4 (0.31%) JSON
10 3 (0.23%) Kafka
11 2 (0.16%) 802.1X
12 1 (0.078%) SAP CAF
12 1 (0.078%) XSL
Miscellaneous
1 71 (5.56%) Onboarding
2 58 (4.54%) Driving Licence
3 35 (2.74%) Video Conferencing
4 32 (2.50%) Management Information System
5 27 (2.11%) Analytical Mindset
5 27 (2.11%) Self-Motivation
6 22 (1.72%) Client/Server
7 12 (0.94%) NHS
8 11 (0.86%) Hybrid Cloud
9 10 (0.78%) Data Structures
9 10 (0.78%) Low-Code
9 10 (0.78%) Product Ownership
10 8 (0.63%) Enterprise Software
10 8 (0.63%) Housing Association
11 7 (0.55%) Renewable Energy
12 6 (0.47%) Manufacturing Execution System
12 6 (0.47%) Operational Technology
13 5 (0.39%) Data Centre
13 5 (0.39%) EPoS
13 5 (0.39%) Legacy Systems
Operating Systems
1 402 (31.46%) Windows
2 119 (9.31%) Windows Server
3 93 (7.28%) Windows 10
4 41 (3.21%) Android
5 35 (2.74%) Linux
6 31 (2.43%) Mac OS
7 17 (1.33%) Windows Server 2019
8 13 (1.02%) Apple iOS
9 4 (0.31%) Unix
9 4 (0.31%) Windows Server 2012
10 1 (0.078%) Windows 7
10 1 (0.078%) Windows Server 2008
Processes & Methodologies
1 310 (24.26%) Problem-Solving
2 193 (15.10%) ITIL
3 183 (14.32%) Customer Service
4 175 (13.69%) Continuous Improvement
5 156 (12.21%) ERP
6 117 (9.15%) ITSM
7 94 (7.36%) Service Management
8 92 (7.20%) Process Improvement
9 80 (6.26%) Business Intelligence
10 67 (5.24%) Change Management
11 64 (5.01%) Incident Management
12 55 (4.30%) Service Delivery
13 51 (3.99%) CRM
14 49 (3.83%) Cybersecurity
14 49 (3.83%) Stakeholder Engagement
15 46 (3.60%) Root Cause Analysis
16 40 (3.13%) Data Management
16 40 (3.13%) Workflow
17 38 (2.97%) Project Delivery
18 37 (2.90%) Data Analysis
Programming Languages
1 261 (20.42%) SQL
2 44 (3.44%) PowerShell
3 30 (2.35%) C#
4 21 (1.64%) JavaScript
5 15 (1.17%) T-SQL
6 12 (0.94%) PL/SQL
6 12 (0.94%) Python
7 10 (0.78%) Java
8 7 (0.55%) PHP
9 6 (0.47%) VB.NET
10 5 (0.39%) ABAP
10 5 (0.39%) C++
11 4 (0.31%) Delphi
11 4 (0.31%) Pascal
12 3 (0.23%) VBA
13 2 (0.16%) Tcl
14 1 (0.078%) R
Qualifications
1 116 (9.08%) Degree
2 50 (3.91%) Security Cleared
3 49 (3.83%) A+ Certification
4 34 (2.66%) Microsoft Certification
5 24 (1.88%) SC Cleared
6 13 (1.02%) Microsoft Certified Professional
7 9 (0.70%) Computer Science Degree
8 6 (0.47%) CCNA
8 6 (0.47%) Cisco Certification
8 6 (0.47%) HND
8 6 (0.47%) ITIL Foundation Certificate
8 6 (0.47%) MBCS
9 5 (0.39%) AAT
9 5 (0.39%) DV Cleared
9 5 (0.39%) HNC
9 5 (0.39%) Network+ Certification
9 5 (0.39%) SAP Certification
10 3 (0.23%) Azure Certification
10 3 (0.23%) BPSS Clearance
10 3 (0.23%) ITIL Certification
Quality Assurance & Compliance
1 66 (5.16%) SLA
2 22 (1.72%) ISO/IEC 27001
3 18 (1.41%) Cyber Essentials
3 18 (1.41%) Data Quality
4 10 (0.78%) Accessibility
4 10 (0.78%) GDPR
5 9 (0.70%) QA
6 7 (0.55%) Cyber Essentials PLUS
7 4 (0.31%) Actionable Recommendations
8 2 (0.16%) PCI DSS
9 1 (0.078%) DICOM
9 1 (0.078%) PMO
System Software
1 275 (21.52%) Active Directory
2 25 (1.96%) Hyper-V
3 22 (1.72%) VMware Infrastructure
4 11 (0.86%) Virtual Desktop
5 7 (0.55%) Firmware
6 6 (0.47%) BitLocker
7 5 (0.39%) XenApp
8 3 (0.23%) Docker
8 3 (0.23%) Microsoft Virtual Server
8 3 (0.23%) Virtual Machines
8 3 (0.23%) Virtual Servers
9 1 (0.078%) vSphere
Systems Management
1 77 (6.03%) Microsoft Intune
2 23 (1.80%) SCCM
3 7 (0.55%) Single Sign-On
4 6 (0.47%) Kibana
5 4 (0.31%) Systems Management Server (SMS)
6 2 (0.16%) Jamf Pro
7 1 (0.078%) Autotask
7 1 (0.078%) Cisco CUCM
7 1 (0.078%) Failover Clustering
7 1 (0.078%) FortiGate
7 1 (0.078%) Grafana
7 1 (0.078%) Microsoft Clustering
7 1 (0.078%) Terraform
Vendors
1 461 (36.07%) Microsoft
2 50 (3.91%) ServiceNow
3 36 (2.82%) Oracle
4 29 (2.27%) VMware
5 28 (2.19%) iManage
6 25 (1.96%) SAP
7 19 (1.49%) Cisco
7 19 (1.49%) Starlink
8 18 (1.41%) Apple
8 18 (1.41%) Citrix
9 15 (1.17%) IFS
10 13 (1.02%) Salesforce
11 12 (0.94%) Freshdesk
11 12 (0.94%) IBM
11 12 (0.94%) SolarWinds
12 11 (0.86%) Epicor
12 11 (0.86%) Intapp
13 10 (0.78%) Adobe
13 10 (0.78%) IBM Sterling
13 10 (0.78%) Sage