Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,000 per year, according to job vacancies posted during the 6 months leading to 26 November 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
26 Nov 2025
Same period 2024 Same period 2023
Rank 127 188 163
Rank change year-on-year +61 -25 +67
Permanent jobs requiring a Support Analyst 1,141 994 1,054
As % of all permanent jobs in the UK 2.13% 1.48% 2.06%
As % of the Job Titles category 2.36% 1.57% 2.16%
Number of salaries quoted 920 573 916
10th Percentile £25,875 £26,250 £24,000
25th Percentile £28,000 £31,250 £28,438
Median annual salary (50th Percentile) £34,000 £37,500 £36,500
Median % change year-on-year -9.33% +2.74% +7.35%
75th Percentile £42,500 £50,000 £47,500
90th Percentile £53,750 £69,500 £63,750
UK excluding London median annual salary £32,500 £33,500 £32,500
% change year-on-year -2.99% +3.08% +3.48%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 48,411 63,382 48,702
% of permanent jobs with a recognized job title 90.23% 94.34% 95.31%
Number of salaries quoted 30,519 35,483 37,888
10th Percentile £28,250 £32,000 £31,250
25th Percentile £35,896 £42,500 £42,500
Median annual salary (50th Percentile) £55,000 £57,500 £60,000
Median % change year-on-year -4.35% -4.17% -
75th Percentile £75,000 £76,250 £80,000
90th Percentile £92,500 £95,000 £97,500
UK excluding London median annual salary £47,500 £52,000 £52,500
% change year-on-year -8.65% -0.95% -

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 26 November 2025.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 26 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +67 1,015 £33,500 -14.10% 162
UK excluding London +92 831 £32,500 -2.99% 150
London +11 261 £45,000 - 49
Work from Home +56 258 £32,500 -16.67% 54
South East +75 240 £32,750 -6.43% 65
Midlands +78 171 £29,500 -11.94% 22
North of England +77 153 £31,000 -11.43% 21
South West +35 104 £35,000 +8.53% 13
East Midlands +72 103 £29,500 -9.23% 7
East of England +62 85 £27,500 -21.43% 14
Yorkshire +54 79 £27,500 -29.03% 11
West Midlands +58 68 £34,500 -0.36% 15
Scotland +1 50 £35,000 +9.38% 13
North West +17 48 £33,000 -4.35% 7
North East - 26 £31,500 - 3
Wales +2 14 £48,500 +59.02% 2
Northern Ireland +11 12 £31,500 -8.43% 3
Channel Islands - 2 £34,000 -

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 26 November 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 524 (45.92%) Microsoft
2 463 (40.58%) Problem-Solving
3 446 (39.09%) Windows
4 374 (32.78%) Customer Service
5 342 (29.97%) Microsoft 365
6 315 (27.61%) Active Directory
7 293 (25.68%) SQL
8 275 (24.10%) ITIL
9 236 (20.68%) Azure
10 183 (16.04%) Microsoft Office
11 171 (14.99%) Degree
12 135 (11.83%) Entra ID
13 133 (11.66%) Microsoft Intune
14 127 (11.13%) Windows Server
15 126 (11.04%) Microsoft Excel
16 123 (10.78%) Power Platform
17 115 (10.08%) Continuous Improvement
18 111 (9.73%) ERP
19 106 (9.29%) DNS
20 105 (9.20%) ITSM
21 104 (9.11%) SLA
22 103 (9.03%) Firewall
23 100 (8.76%) Windows 10
24 99 (8.68%) Business Intelligence
25 94 (8.24%) DHCP
26 93 (8.15%) Microsoft Exchange
26 93 (8.15%) Power BI
27 92 (8.06%) SQL Server
28 90 (7.89%) SharePoint
29 88 (7.71%) LAN

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 93 (8.15%) Microsoft Exchange
2 90 (7.89%) SharePoint
3 19 (1.67%) IIS
4 18 (1.58%) Confluence
5 11 (0.96%) Skype for Business
6 5 (0.44%) CMS
7 4 (0.35%) Adobe Experience Manager
8 2 (0.18%) Exchange Server 2013
9 1 (0.088%) Appian
9 1 (0.088%) Moodle
9 1 (0.088%) Office Communications Server
9 1 (0.088%) Tomcat
9 1 (0.088%) Umbraco
9 1 (0.088%) WebSphere
9 1 (0.088%) WebSphere Application Server
Applications
1 183 (16.04%) Microsoft Office
2 126 (11.04%) Microsoft Excel
3 46 (4.03%) Microsoft PowerPoint
4 21 (1.84%) Spreadsheet
5 3 (0.26%) MS Visio
6 1 (0.088%) Acrobat
6 1 (0.088%) Adobe Creative Suite
6 1 (0.088%) AutoCAD
6 1 (0.088%) Photoshop
Business Applications
1 24 (2.10%) Dynamics CRM
2 17 (1.49%) NetSuite
3 12 (1.05%) Visualfiles
4 11 (0.96%) Oracle EBS
5 10 (0.88%) SAP S/4HANA
6 9 (0.79%) Endur
6 9 (0.79%) SAP HR
6 9 (0.79%) SAP Payroll
7 7 (0.61%) PeopleSoft Financials
8 6 (0.53%) Dynamics NAV
8 6 (0.53%) SAP HCM
9 5 (0.44%) Exchequer
9 5 (0.44%) SAP Business One
10 4 (0.35%) Elite 3E
10 4 (0.35%) Fidessa
10 4 (0.35%) Remedy ITSM
11 3 (0.26%) SAP EWM
11 3 (0.26%) SAP WM
12 2 (0.18%) Sage 1000
13 1 (0.088%) SAP Travel Management
Cloud Services
1 342 (29.97%) Microsoft 365
2 236 (20.68%) Azure
3 135 (11.83%) Entra ID
4 123 (10.78%) Power Platform
5 52 (4.56%) Dynamics 365
6 50 (4.38%) SaaS
7 31 (2.72%) OneDrive
8 29 (2.54%) AWS
8 29 (2.54%) PowerApps
9 19 (1.67%) Power Automate
10 6 (0.53%) OCI
10 6 (0.53%) SuccessFactors
11 5 (0.44%) Google Workspace
12 4 (0.35%) Adobe Analytics
12 4 (0.35%) Azure Monitor
12 4 (0.35%) Google Analytics
13 3 (0.26%) dbt
13 3 (0.26%) IaaS
13 3 (0.26%) PaaS
14 2 (0.18%) Mimecast
Communications & Networking
1 106 (9.29%) DNS
2 103 (9.03%) Firewall
3 94 (8.24%) DHCP
4 88 (7.71%) LAN
5 77 (6.75%) VPN
6 72 (6.31%) WAN
7 46 (4.03%) TCP/IP
8 39 (3.42%) Remote Desktop
9 32 (2.80%) Wireless
10 27 (2.37%) VoIP
11 25 (2.19%) Internet
12 22 (1.93%) Wi-Fi
13 20 (1.75%) WebEx
14 18 (1.58%) Broadband
15 17 (1.49%) SD-WAN
16 16 (1.40%) Kerberos
17 14 (1.23%) Unified Communications
18 12 (1.05%) MPLS
18 12 (1.05%) Skype
18 12 (1.05%) VLAN
Database & Business Intelligence
1 93 (8.15%) Power BI
2 92 (8.06%) SQL Server
3 23 (2.02%) MySQL
3 23 (2.02%) Oracle Reports
4 18 (1.58%) Relational Database
5 13 (1.14%) SQL Server Reporting Services
6 11 (0.96%) Crystal Reports
7 6 (0.53%) BusinessObjects
7 6 (0.53%) Oracle Database
8 5 (0.44%) EDRMS
8 5 (0.44%) Geospatial Data
8 5 (0.44%) GIS
8 5 (0.44%) PostgreSQL
8 5 (0.44%) SQL Server Integration Services
9 4 (0.35%) Metadata
10 3 (0.26%) Data Warehouse
10 3 (0.26%) Metabase
11 1 (0.088%) Amazon RDS
11 1 (0.088%) MS Access
11 1 (0.088%) Tableau
Development Applications
1 74 (6.49%) JIRA
2 8 (0.70%) Git
3 7 (0.61%) Bitbucket
4 5 (0.44%) SQL Server Management Studio (SSMS)
5 3 (0.26%) Visual Studio
General
1 587 (51.45%) Social Skills
2 178 (15.60%) Analytical Skills
3 166 (14.55%) Finance
4 134 (11.74%) Law
5 86 (7.54%) Organisational Skills
6 73 (6.40%) Manufacturing
7 65 (5.70%) Legal
8 52 (4.56%) Retail
9 48 (4.21%) Telecoms
10 47 (4.12%) Marketing
11 30 (2.63%) Advertising
12 16 (1.40%) Automotive
13 15 (1.31%) Police
14 14 (1.23%) Front Office
14 14 (1.23%) Pharmaceutical
15 12 (1.05%) Back Office
15 12 (1.05%) Inclusion and Diversity
16 9 (0.79%) Documentation Skills
17 8 (0.70%) Public Sector
17 8 (0.70%) Spanish Language
Libraries, Frameworks & Software Standards
1 23 (2.02%) HTML
2 19 (1.67%) Oracle Fusion
3 18 (1.58%) EDI
3 18 (1.58%) LDAP
4 17 (1.49%) CSS
5 13 (1.14%) .NET
6 11 (0.96%) FIX Protocol
7 8 (0.70%) XML
8 6 (0.53%) JSON
8 6 (0.53%) SAP Fiori
9 5 (0.44%) Lightning Web Components
9 5 (0.44%) REST
9 5 (0.44%) SOAP
9 5 (0.44%) Software Packaging
9 5 (0.44%) Web Services
10 4 (0.35%) ASP.NET
10 4 (0.35%) React
11 3 (0.26%) Middleware
12 2 (0.18%) jQuery
13 1 (0.088%) .NET Framework
Miscellaneous
1 107 (9.38%) Onboarding
2 73 (6.40%) Management Information System
3 71 (6.22%) Driving Licence
4 44 (3.86%) Video Conferencing
5 41 (3.59%) Enterprise Software
6 26 (2.28%) Self-Motivation
7 18 (1.58%) Data Centre
8 16 (1.40%) PKI
9 13 (1.14%) Analytical Mindset
9 13 (1.14%) iPhone
10 12 (1.05%) NHS
11 10 (0.88%) Client/Server
12 9 (0.79%) iPad
12 9 (0.79%) iSeries
12 9 (0.79%) Smartphone
13 8 (0.70%) FMCG
14 7 (0.61%) Data Protection Act
14 7 (0.61%) Data Structures
14 7 (0.61%) EPoS
14 7 (0.61%) Handset
Operating Systems
1 446 (39.09%) Windows
2 127 (11.13%) Windows Server
3 100 (8.76%) Windows 10
4 75 (6.57%) Mac OS
5 39 (3.42%) Linux
6 37 (3.24%) Windows Server 2019
7 35 (3.07%) Apple iOS
8 27 (2.37%) Android
9 24 (2.10%) Windows Server 2016
10 18 (1.58%) Unix
11 6 (0.53%) Mac OS X
11 6 (0.53%) Windows 7
12 4 (0.35%) Solaris
13 3 (0.26%) Windows Server 2008
13 3 (0.26%) Windows Server 2012
14 2 (0.18%) Ubuntu
14 2 (0.18%) VMS
15 1 (0.088%) AIX
15 1 (0.088%) Windows Server 2003
Processes & Methodologies
1 463 (40.58%) Problem-Solving
2 374 (32.78%) Customer Service
3 275 (24.10%) ITIL
4 115 (10.08%) Continuous Improvement
5 111 (9.73%) ERP
6 105 (9.20%) ITSM
7 99 (8.68%) Business Intelligence
8 78 (6.84%) Service Management
9 76 (6.66%) Process Improvement
10 73 (6.40%) Cybersecurity
11 72 (6.31%) Change Management
12 67 (5.87%) Mentoring
13 66 (5.78%) Incident Management
14 64 (5.61%) CRM
15 54 (4.73%) Data Analysis
16 50 (4.38%) Problem Management
17 48 (4.21%) Logistics
18 45 (3.94%) Asset Management
19 43 (3.77%) Agile
19 43 (3.77%) Patch Management
Programming Languages
1 293 (25.68%) SQL
2 47 (4.12%) C#
3 44 (3.86%) PowerShell
4 36 (3.16%) Python
5 24 (2.10%) T-SQL
6 20 (1.75%) JavaScript
7 19 (1.67%) VB
8 11 (0.96%) PL/SQL
9 9 (0.79%) Java
9 9 (0.79%) VB.NET
10 8 (0.70%) VBA
11 7 (0.61%) Bash
12 6 (0.53%) ABAP
13 5 (0.44%) Data Analysis Expressions
13 5 (0.44%) Kusto Query Language
14 3 (0.26%) Apex Code
14 3 (0.26%) Bicep
15 2 (0.18%) Shell Script
16 1 (0.088%) VBScript
Qualifications
1 171 (14.99%) Degree
2 71 (6.22%) Microsoft Certification
3 57 (5.00%) Security Cleared
4 54 (4.73%) SC Cleared
5 32 (2.80%) A+ Certification
6 29 (2.54%) ITIL Foundation Certificate
7 28 (2.45%) MCP
8 27 (2.37%) DBS Check
9 22 (1.93%) Computer Science Degree
10 18 (1.58%) CCNA
10 18 (1.58%) Cisco Certification
11 17 (1.49%) ITIL Certification
12 13 (1.14%) Network+ Certification
13 12 (1.05%) BPSS Clearance
14 9 (0.79%) HNC
14 9 (0.79%) HND
15 6 (0.53%) MCSA
16 5 (0.44%) MCTS
17 4 (0.35%) Master's Degree
18 3 (0.26%) Azure Certification
Quality Assurance & Compliance
1 104 (9.11%) SLA
2 27 (2.37%) QA
3 16 (1.40%) Cyber Essentials
4 15 (1.31%) GDPR
5 14 (1.23%) Data Quality
6 13 (1.14%) Accessibility
7 11 (0.96%) ISO/IEC 27001
8 6 (0.53%) Cyber Essentials PLUS
9 5 (0.44%) 21 CFR Part 11
9 5 (0.44%) GxP
10 1 (0.088%) PCI DSS
System Software
1 315 (27.61%) Active Directory
2 27 (2.37%) VMware Infrastructure
3 20 (1.75%) Virtual Desktop
4 19 (1.67%) Hyper-V
5 8 (0.70%) BitLocker
5 8 (0.70%) Firmware
6 6 (0.53%) Virtual Machines
7 2 (0.18%) Virtual Servers
8 1 (0.088%) Terminal Server
8 1 (0.088%) Xen
8 1 (0.088%) XenApp
Systems Management
1 133 (11.66%) Microsoft Intune
2 20 (1.75%) SCCM
3 16 (1.40%) WSUS
4 13 (1.14%) Grafana
5 12 (1.05%) Jamf Pro
6 11 (0.96%) Autotask
7 7 (0.61%) Control-M
7 7 (0.61%) Kubernetes
7 7 (0.61%) Prometheus
8 3 (0.26%) Terraform
9 1 (0.088%) AirWatch
9 1 (0.088%) EMC NetWorker
9 1 (0.088%) SCOM
9 1 (0.088%) Symantec Endpoint Protection
Vendors
1 524 (45.92%) Microsoft
2 48 (4.21%) Cisco
2 48 (4.21%) Oracle
3 42 (3.68%) SAP
4 35 (3.07%) Meraki
5 31 (2.72%) ServiceNow
6 27 (2.37%) VMware
7 26 (2.28%) Apple
8 21 (1.84%) Adobe
8 21 (1.84%) Citrix
9 20 (1.75%) Salesforce
10 18 (1.58%) Polycom
11 16 (1.40%) Intapp
12 14 (1.23%) CheckPoint
12 14 (1.23%) HP
12 14 (1.23%) Palo Alto
13 13 (1.14%) Google
13 13 (1.14%) Guidewire
14 12 (1.05%) Fortinet
15 11 (0.96%) Sage