Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,500 per year, according to job vacancies posted during the 6 months leading to 3 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
3 Dec 2025
Same period 2024 Same period 2023
Rank 122 189 154
Rank change year-on-year +67 -35 +74
Permanent jobs requiring a Support Analyst 1,138 963 1,053
As % of all permanent jobs in the UK 2.08% 1.52% 2.10%
As % of the Job Titles category 2.31% 1.61% 2.20%
Number of salaries quoted 906 559 919
10th Percentile £26,000 £26,250 £24,250
25th Percentile £28,250 £31,250 £28,500
Median annual salary (50th Percentile) £34,500 £37,500 £36,500
Median % change year-on-year -8.00% +2.74% +5.95%
75th Percentile £43,750 £50,000 £47,500
90th Percentile £53,750 £72,750 £63,750
UK excluding London median annual salary £32,500 £33,500 £32,500
% change year-on-year -2.99% +3.08% +3.17%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 49,330 59,759 47,838
% of permanent jobs with a recognized job title 90.32% 94.19% 95.24%
Number of salaries quoted 31,185 33,142 37,246
10th Percentile £28,250 £32,500 £31,250
25th Percentile £36,000 £42,500 £42,500
Median annual salary (50th Percentile) £55,000 £57,500 £60,000
Median % change year-on-year -4.35% -4.17% -
75th Percentile £75,000 £77,500 £80,000
90th Percentile £92,500 £95,000 £97,500
UK excluding London median annual salary £47,500 £52,500 £52,500
% change year-on-year -9.52% - -

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 3 December 2025.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 3 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +77 1,015 £34,000 -12.82% 166
UK excluding London +93 823 £32,500 -2.99% 158
London +23 269 £45,000 -5.26% 45
Work from Home +54 263 £32,500 -18.75% 57
South East +74 240 £33,125 -3.64% 59
Midlands +88 169 £32,500 -2.99% 29
North of England +54 148 £31,000 -10.14% 33
South West +36 106 £35,000 +9.38% 12
East Midlands +70 97 £29,500 -9.23% 7
East of England +76 81 £27,500 -21.43% 11
Yorkshire +45 77 £27,500 -25.68% 11
West Midlands +51 72 £34,500 -0.18% 20
Scotland +9 53 £35,000 - 11
North West +10 46 £33,000 +1.54% 17
North East - 25 £31,500 - 5
Wales -2 13 £48,500 +56.45% 4
Northern Ireland +5 12 £31,500 -8.43% 1
Channel Islands - 1 £34,000 -

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 3 December 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 516 (45.34%) Microsoft
2 448 (39.37%) Problem-Solving
3 431 (37.87%) Windows
4 363 (31.90%) Customer Service
5 332 (29.17%) Microsoft 365
6 305 (26.80%) Active Directory
7 285 (25.04%) SQL
8 269 (23.64%) ITIL
9 231 (20.30%) Azure
10 179 (15.73%) Microsoft Office
11 171 (15.03%) Degree
12 134 (11.78%) Entra ID
13 129 (11.34%) Microsoft Intune
14 123 (10.81%) Windows Server
15 121 (10.63%) Microsoft Excel
16 120 (10.54%) Power Platform
17 117 (10.28%) Continuous Improvement
18 112 (9.84%) ERP
19 103 (9.05%) DNS
20 101 (8.88%) ITSM
21 100 (8.79%) Firewall
21 100 (8.79%) Windows 10
22 98 (8.61%) SLA
23 95 (8.35%) Business Intelligence
24 94 (8.26%) DHCP
25 90 (7.91%) Microsoft Exchange
25 90 (7.91%) SQL Server
26 89 (7.82%) Power BI
27 85 (7.47%) SharePoint
28 84 (7.38%) LAN

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 90 (7.91%) Microsoft Exchange
2 85 (7.47%) SharePoint
3 19 (1.67%) IIS
4 18 (1.58%) Confluence
5 12 (1.05%) Skype for Business
6 5 (0.44%) CMS
7 4 (0.35%) Adobe Experience Manager
8 2 (0.18%) Exchange Server 2013
9 1 (0.088%) Appian
9 1 (0.088%) Moodle
9 1 (0.088%) Office Communications Server
9 1 (0.088%) Tomcat
9 1 (0.088%) Umbraco
9 1 (0.088%) WebSphere
9 1 (0.088%) WebSphere Application Server
Applications
1 179 (15.73%) Microsoft Office
2 121 (10.63%) Microsoft Excel
3 47 (4.13%) Microsoft PowerPoint
4 21 (1.85%) Spreadsheet
5 5 (0.44%) MS Visio
6 1 (0.088%) Acrobat
6 1 (0.088%) Adobe Creative Suite
6 1 (0.088%) AutoCAD
6 1 (0.088%) Photoshop
Business Applications
1 26 (2.28%) Dynamics CRM
2 19 (1.67%) NetSuite
3 12 (1.05%) Visualfiles
4 11 (0.97%) Oracle EBS
5 10 (0.88%) Endur
5 10 (0.88%) SAP S/4HANA
6 9 (0.79%) SAP HR
6 9 (0.79%) SAP Payroll
7 7 (0.62%) PeopleSoft Financials
8 6 (0.53%) Dynamics NAV
8 6 (0.53%) SAP HCM
9 5 (0.44%) Fidessa
9 5 (0.44%) SAP Business One
10 4 (0.35%) Elite 3E
10 4 (0.35%) Exchequer
10 4 (0.35%) Remedy ITSM
11 2 (0.18%) Dynamics AX
11 2 (0.18%) SAP EWM
11 2 (0.18%) SAP WM
11 2 (0.18%) Shopify
Cloud Services
1 332 (29.17%) Microsoft 365
2 231 (20.30%) Azure
3 134 (11.78%) Entra ID
4 120 (10.54%) Power Platform
5 55 (4.83%) Dynamics 365
6 50 (4.39%) SaaS
7 31 (2.72%) OneDrive
8 29 (2.55%) AWS
8 29 (2.55%) PowerApps
9 19 (1.67%) Power Automate
10 7 (0.62%) Google Workspace
11 6 (0.53%) OCI
11 6 (0.53%) SuccessFactors
12 5 (0.44%) Azure Monitor
13 4 (0.35%) Adobe Analytics
13 4 (0.35%) dbt
13 4 (0.35%) Google Analytics
14 3 (0.26%) IaaS
14 3 (0.26%) PaaS
15 2 (0.18%) BigCommerce
Communications & Networking
1 103 (9.05%) DNS
2 100 (8.79%) Firewall
3 94 (8.26%) DHCP
4 84 (7.38%) LAN
5 76 (6.68%) VPN
6 70 (6.15%) WAN
7 47 (4.13%) TCP/IP
8 39 (3.43%) Remote Desktop
9 32 (2.81%) Wireless
10 25 (2.20%) Internet
10 25 (2.20%) VoIP
11 22 (1.93%) Wi-Fi
12 21 (1.85%) WebEx
13 18 (1.58%) SD-WAN
14 17 (1.49%) Broadband
15 16 (1.41%) Kerberos
16 15 (1.32%) Unified Communications
17 13 (1.14%) Skype
18 12 (1.05%) MPLS
18 12 (1.05%) VLAN
Database & Business Intelligence
1 90 (7.91%) SQL Server
2 89 (7.82%) Power BI
3 23 (2.02%) MySQL
3 23 (2.02%) Oracle Reports
4 21 (1.85%) Relational Database
5 11 (0.97%) SQL Server Reporting Services
6 10 (0.88%) Crystal Reports
7 6 (0.53%) Oracle Database
8 5 (0.44%) BusinessObjects
8 5 (0.44%) Metabase
8 5 (0.44%) PostgreSQL
9 4 (0.35%) Data Warehouse
9 4 (0.35%) EDRMS
9 4 (0.35%) Geospatial Data
9 4 (0.35%) GIS
9 4 (0.35%) Metadata
9 4 (0.35%) SQL Server Integration Services
10 1 (0.088%) Amazon RDS
10 1 (0.088%) MS Access
10 1 (0.088%) Tableau
Development Applications
1 76 (6.68%) JIRA
2 9 (0.79%) Git
3 7 (0.62%) Bitbucket
4 5 (0.44%) Visual Studio
5 4 (0.35%) SQL Server Management Studio (SSMS)
General
1 587 (51.58%) Social Skills
2 179 (15.73%) Analytical Skills
3 173 (15.20%) Finance
4 124 (10.90%) Law
5 81 (7.12%) Organisational Skills
6 71 (6.24%) Manufacturing
7 66 (5.80%) Legal
8 56 (4.92%) Retail
9 47 (4.13%) Telecoms
10 42 (3.69%) Marketing
11 29 (2.55%) Advertising
12 17 (1.49%) Automotive
13 15 (1.32%) Front Office
13 15 (1.32%) Police
14 13 (1.14%) Back Office
15 12 (1.05%) Pharmaceutical
16 11 (0.97%) Inclusion and Diversity
17 10 (0.88%) Banking
17 10 (0.88%) Documentation Skills
18 7 (0.62%) Publishing
Libraries, Frameworks & Software Standards
1 22 (1.93%) HTML
2 19 (1.67%) Oracle Fusion
3 17 (1.49%) EDI
3 17 (1.49%) LDAP
4 16 (1.41%) CSS
5 12 (1.05%) .NET
6 11 (0.97%) FIX Protocol
7 8 (0.70%) XML
8 6 (0.53%) JSON
8 6 (0.53%) REST
8 6 (0.53%) SAP Fiori
8 6 (0.53%) SOAP
9 5 (0.44%) Lightning Web Components
9 5 (0.44%) Software Packaging
9 5 (0.44%) Web Services
10 4 (0.35%) React
11 3 (0.26%) ASP.NET
11 3 (0.26%) Middleware
12 2 (0.18%) jQuery
13 1 (0.088%) SAP TM
Miscellaneous
1 107 (9.40%) Onboarding
2 73 (6.41%) Management Information System
3 70 (6.15%) Driving Licence
4 45 (3.95%) Video Conferencing
5 41 (3.60%) Enterprise Software
6 25 (2.20%) Self-Motivation
7 18 (1.58%) Data Centre
8 16 (1.41%) PKI
9 13 (1.14%) Analytical Mindset
9 13 (1.14%) iPhone
10 12 (1.05%) NHS
11 10 (0.88%) Client/Server
12 9 (0.79%) iPad
13 8 (0.70%) FMCG
13 8 (0.70%) iSeries
13 8 (0.70%) Smartphone
14 7 (0.62%) Data Protection Act
14 7 (0.62%) Data Structures
14 7 (0.62%) Handset
14 7 (0.62%) Mobile App
Operating Systems
1 431 (37.87%) Windows
2 123 (10.81%) Windows Server
3 100 (8.79%) Windows 10
4 72 (6.33%) Mac OS
5 40 (3.51%) Linux
6 36 (3.16%) Windows Server 2019
7 34 (2.99%) Apple iOS
8 26 (2.28%) Android
9 24 (2.11%) Windows Server 2016
10 17 (1.49%) Unix
11 6 (0.53%) Mac OS X
11 6 (0.53%) Windows 7
12 4 (0.35%) Solaris
13 3 (0.26%) Windows Server 2008
13 3 (0.26%) Windows Server 2012
14 2 (0.18%) Ubuntu
14 2 (0.18%) VMS
15 1 (0.088%) AIX
15 1 (0.088%) Windows Server 2003
Processes & Methodologies
1 448 (39.37%) Problem-Solving
2 363 (31.90%) Customer Service
3 269 (23.64%) ITIL
4 117 (10.28%) Continuous Improvement
5 112 (9.84%) ERP
6 101 (8.88%) ITSM
7 95 (8.35%) Business Intelligence
8 80 (7.03%) Service Management
9 73 (6.41%) Change Management
10 72 (6.33%) Cybersecurity
10 72 (6.33%) Process Improvement
11 67 (5.89%) Mentoring
12 61 (5.36%) Incident Management
13 60 (5.27%) CRM
14 50 (4.39%) Data Analysis
15 48 (4.22%) Problem Management
16 45 (3.95%) Logistics
17 44 (3.87%) Agile
17 44 (3.87%) Asset Management
18 38 (3.34%) Service Delivery
Programming Languages
1 285 (25.04%) SQL
2 45 (3.95%) C#
3 44 (3.87%) PowerShell
4 35 (3.08%) Python
5 25 (2.20%) T-SQL
6 19 (1.67%) JavaScript
6 19 (1.67%) VB
7 11 (0.97%) PL/SQL
8 9 (0.79%) Java
9 8 (0.70%) VB.NET
10 7 (0.62%) Bash
10 7 (0.62%) VBA
11 6 (0.53%) ABAP
12 5 (0.44%) Data Analysis Expressions
12 5 (0.44%) Kusto Query Language
13 3 (0.26%) Apex Code
13 3 (0.26%) Bicep
14 2 (0.18%) Shell Script
15 1 (0.088%) VBScript
Qualifications
1 171 (15.03%) Degree
2 71 (6.24%) Microsoft Certification
3 52 (4.57%) Security Cleared
4 49 (4.31%) SC Cleared
5 30 (2.64%) A+ Certification
6 29 (2.55%) ITIL Foundation Certificate
7 27 (2.37%) MCP
8 24 (2.11%) DBS Check
9 23 (2.02%) Computer Science Degree
10 18 (1.58%) CCNA
10 18 (1.58%) Cisco Certification
11 17 (1.49%) ITIL Certification
12 13 (1.14%) Network+ Certification
13 12 (1.05%) BPSS Clearance
14 10 (0.88%) HND
15 9 (0.79%) HNC
16 6 (0.53%) MCSA
17 5 (0.44%) MCTS
18 4 (0.35%) Master's Degree
19 3 (0.26%) Azure Certification
Quality Assurance & Compliance
1 98 (8.61%) SLA
2 26 (2.28%) QA
3 16 (1.41%) Cyber Essentials
4 14 (1.23%) Accessibility
4 14 (1.23%) Data Quality
4 14 (1.23%) GDPR
5 12 (1.05%) ISO/IEC 27001
6 6 (0.53%) Cyber Essentials PLUS
7 5 (0.44%) 21 CFR Part 11
7 5 (0.44%) GxP
8 1 (0.088%) PCI DSS
System Software
1 305 (26.80%) Active Directory
2 27 (2.37%) VMware Infrastructure
3 19 (1.67%) Hyper-V
3 19 (1.67%) Virtual Desktop
4 8 (0.70%) BitLocker
4 8 (0.70%) Firmware
5 7 (0.62%) Virtual Machines
6 1 (0.088%) Terminal Server
6 1 (0.088%) Virtual Servers
6 1 (0.088%) XenApp
Systems Management
1 129 (11.34%) Microsoft Intune
2 20 (1.76%) SCCM
3 16 (1.41%) WSUS
4 13 (1.14%) Grafana
5 12 (1.05%) Jamf Pro
6 10 (0.88%) Autotask
7 7 (0.62%) Control-M
7 7 (0.62%) Kubernetes
7 7 (0.62%) Prometheus
8 3 (0.26%) Terraform
9 1 (0.088%) AirWatch
9 1 (0.088%) EMC NetWorker
9 1 (0.088%) SCOM
9 1 (0.088%) Symantec Endpoint Protection
Vendors
1 516 (45.34%) Microsoft
2 47 (4.13%) Cisco
2 47 (4.13%) Oracle
3 39 (3.43%) SAP
4 34 (2.99%) Meraki
5 31 (2.72%) ServiceNow
6 27 (2.37%) VMware
7 25 (2.20%) Apple
8 22 (1.93%) Adobe
9 19 (1.67%) Citrix
9 19 (1.67%) Polycom
10 18 (1.58%) Salesforce
11 16 (1.41%) Intapp
12 15 (1.32%) CheckPoint
12 15 (1.32%) Palo Alto
13 14 (1.23%) Google
13 14 (1.23%) HP
14 13 (1.14%) Guidewire
15 12 (1.05%) Fortinet
16 11 (0.97%) Concur