Period
to 7 July 2020

The median annual salary for a Support Analyst was £32,500 in advertised job vacancies during the 6 months to 7 July 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK
6 months to
7 Jul 2020
Same period 2019 Same period 2018
Rank 180 136 144
Rank change year-on-year -44 +8 -26
Permanent jobs requiring a Support Analyst 1,536 3,903 4,248
As % of all permanent jobs advertised in the UK 1.95% 2.66% 2.38%
As % of the Job Titles category 2.05% 2.77% 2.47%
Number of salaries quoted 1,295 3,378 3,778
Median annual salary £32,500 £31,000 £32,500
Median salary % change year-on-year +4.84% -4.62% +1.56%
10th Percentile £21,250 £20,500 £21,250
90th Percentile £63,750 £52,500 £53,825
UK excluding London median annual salary £28,500 £28,000 £28,000
% change year-on-year +1.79% - -3.45%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 74,810 140,943 171,948
% of permanent IT jobs with a recognized job title 95.10% 95.89% 96.28%
Number of salaries quoted 60,285 112,511 139,724
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +5.26%
10th Percentile £31,250 £28,250 £27,500
90th Percentile £87,500 £85,000 £80,750
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 7 July 2020.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 7 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -45 1,418 £33,000 +6.45% 83
UK excluding London -42 869 £28,500 +1.79% 78
London -53 642 £42,500 +13.33% 11
South East -46 227 £30,000 - 16
North of England -49 198 £28,000 +14.29% 21
Midlands +2 161 £25,000 -7.41% 16
West Midlands +25 130 £25,000 -9.09% 12
East of England +3 119 £30,000 - 6
North West +28 94 £30,000 +6.19% 7
Yorkshire -33 92 £28,000 +27.27% 13
South West -19 69 £26,250 -15.32% 13
Scotland +65 64 £32,500 +8.33% 3
East Midlands -14 31 £27,000 +1.89% 3
Wales +5 23 £25,000 -16.67% 3
Work from Home +29 12 £32,500 -7.14% 12
North East -27 12 £27,636 -11.05% 1
Northern Ireland +26 8 £24,000 -28.89%

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 7 July 2020, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 664 (43.23%) Windows
2 545 (35.48%) SQL
3 523 (34.05%) Microsoft
4 380 (24.74%) Active Directory
5 366 (23.83%) Finance
6 340 (22.14%) Office 365
7 339 (22.07%) ITIL
8 295 (19.21%) Windows Server
9 294 (19.14%) Microsoft Office
10 259 (16.86%) Problem-Solving
11 245 (15.95%) SQL Server
12 212 (13.80%) Windows 10
13 173 (11.26%) Degree
14 159 (10.35%) Linux
15 155 (10.09%) Microsoft Excel
16 146 (9.51%) Azure
17 145 (9.44%) Analytical Skills
17 145 (9.44%) SLA
18 143 (9.31%) PowerShell
19 142 (9.24%) Oracle
20 139 (9.05%) Windows 7
21 118 (7.68%) VMware
22 117 (7.62%) .NET
23 115 (7.49%) Citrix
24 111 (7.23%) Windows Server 2012
25 107 (6.97%) Unix
26 101 (6.58%) Service Management
27 100 (6.51%) Firewall
28 98 (6.38%) SCCM
29 96 (6.25%) Incident Management

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 96 (6.25%) SharePoint
2 94 (6.12%) MS Exchange
3 46 (2.99%) IIS
4 27 (1.76%) Exchange Server 2013
5 18 (1.17%) Exchange Server 2010
6 15 (0.98%) Apache
7 14 (0.91%) Tomcat
8 12 (0.78%) SAS
9 10 (0.65%) Skype for Business
10 9 (0.59%) CMS
10 9 (0.59%) WordPress
11 8 (0.52%) MQSeries
11 8 (0.52%) Umbraco
12 7 (0.46%) BizTalk Server
13 5 (0.33%) Confluence
13 5 (0.33%) SharePoint 2010
13 5 (0.33%) WebLogic
14 4 (0.26%) JBoss
15 3 (0.20%) Exchange Server 2007
15 3 (0.20%) NetWeaver
Applications
1 294 (19.14%) Microsoft Office
2 155 (10.09%) Microsoft Excel
3 48 (3.13%) Microsoft PowerPoint
4 7 (0.46%) MS Visio
5 4 (0.26%) Microsoft Project
6 3 (0.20%) Acrobat
7 1 (0.065%) Adobe Creative Suite
7 1 (0.065%) Spreadsheet
Business Applications
1 34 (2.21%) Dynamics NAV
2 25 (1.63%) Dynamics CRM
3 18 (1.17%) Oracle EBS R12
4 17 (1.11%) Salerio
5 16 (1.04%) Oracle EBS
5 16 (1.04%) SAP S/4HANA
6 14 (0.91%) Oracle Financials
7 12 (0.78%) Elite 3E
8 10 (0.65%) Dynamics AX
8 10 (0.65%) NetSuite
8 10 (0.65%) Oracle iProcurement
8 10 (0.65%) Oracle Payables
8 10 (0.65%) Oracle Procure-to-Pay
8 10 (0.65%) Oracle Receivables
8 10 (0.65%) SAP CO
8 10 (0.65%) SAP FI
8 10 (0.65%) SAP FI/CO
8 10 (0.65%) SAP SD
9 9 (0.59%) Oracle General Ledger
9 9 (0.59%) SAP MM
Cloud Services
1 340 (22.14%) Office 365
2 146 (9.51%) Azure
3 44 (2.86%) SaaS
4 43 (2.80%) AWS
5 40 (2.60%) Power Platform
6 39 (2.54%) Dynamics 365
7 19 (1.24%) Azure Active Directory
7 19 (1.24%) Mimecast
8 15 (0.98%) OneDrive
9 11 (0.72%) SuccessFactors
10 10 (0.65%) Cloud Computing
11 8 (0.52%) PaaS
12 7 (0.46%) Amazon CloudWatch
12 7 (0.46%) Amazon SQS
12 7 (0.46%) Slack
13 5 (0.33%) GitHub
13 5 (0.33%) IaaS
13 5 (0.33%) WhatsApp
14 4 (0.26%) Datadog
15 3 (0.20%) GCP
Communications & Networking
1 100 (6.51%) Firewall
2 83 (5.40%) LAN
3 71 (4.62%) DNS
4 68 (4.43%) WAN
5 65 (4.23%) TCP/IP
6 60 (3.91%) DHCP
6 60 (3.91%) VPN
7 44 (2.86%) Wireless
8 37 (2.41%) VoIP
9 24 (1.56%) Skype
10 23 (1.50%) Internet
11 21 (1.37%) SAN
11 21 (1.37%) Wi-Fi
12 20 (1.30%) iSCSI
13 16 (1.04%) Remote Desktop
14 14 (0.91%) FIX Connectivity
15 12 (0.78%) WebEx
16 10 (0.65%) Cisco IOS
16 10 (0.65%) WLAN
17 9 (0.59%) SSL
Database & Business Intelligence
1 245 (15.95%) SQL Server
2 57 (3.71%) Relational Database
3 50 (3.26%) SQL Server Integration Services
4 49 (3.19%) SQL Server Reporting Services
5 37 (2.41%) Power BI
6 32 (2.08%) RDBMS
7 28 (1.82%) SQL Server Analysis Services
8 27 (1.76%) SQL Server 2012
9 25 (1.63%) Data Warehouse
10 24 (1.56%) DB2
10 24 (1.56%) MySQL
11 15 (0.98%) Oracle Database
12 14 (0.91%) Qlik Sense
13 13 (0.85%) Crystal Reports
14 12 (0.78%) Oracle Reports
15 8 (0.52%) BusinessObjects
15 8 (0.52%) QlikView
16 6 (0.39%) Azure SQL Database
17 5 (0.33%) SAP BW
17 5 (0.33%) SQL Server 2008
Development Applications
1 64 (4.17%) JIRA
2 19 (1.24%) Octopus Deploy
3 18 (1.17%) TeamCity
4 9 (0.59%) Team Foundation Server
5 7 (0.46%) SoapUI
5 7 (0.46%) Visual Studio
6 6 (0.39%) SQL Server Management Studio (SSMS)
7 5 (0.33%) Git (software)
7 5 (0.33%) Oracle Forms
7 5 (0.33%) Postman
8 4 (0.26%) Eclipse
8 4 (0.26%) Jenkins
9 3 (0.20%) IntelliJ
10 2 (0.13%) Sonatype Nexus
10 2 (0.13%) Subversion
11 1 (0.065%) Log4j
11 1 (0.065%) Selenium
General
1 366 (23.83%) Finance
2 68 (4.43%) Legal
3 49 (3.19%) Law
4 48 (3.13%) Manufacturing
5 47 (3.06%) Banking
6 45 (2.93%) Front Office
7 43 (2.80%) Retail
8 38 (2.47%) Back Office
9 29 (1.89%) Telecoms
10 17 (1.11%) Financial Institution
11 15 (0.98%) Public Sector
12 14 (0.91%) Investment Banking
13 13 (0.85%) Advertising
14 11 (0.72%) Marketing
15 10 (0.65%) German Language
16 9 (0.59%) French Language
16 9 (0.59%) General Ledger
17 5 (0.33%) Billing
17 5 (0.33%) Local Government
17 5 (0.33%) Music Industry
Libraries, Frameworks & Software Standards
1 117 (7.62%) .NET
2 64 (4.17%) XML
3 39 (2.54%) FIX Protocol
4 34 (2.21%) HTML
5 28 (1.82%) ASP.NET
6 23 (1.50%) Web Services
7 21 (1.37%) CSS
8 18 (1.17%) Elastic Stack
8 18 (1.17%) JSON
9 17 (1.11%) Regular Expression
10 13 (0.85%) Middleware
11 12 (0.78%) jQuery
11 12 (0.78%) SOAP
12 11 (0.72%) Ajax
13 10 (0.65%) .NET Framework
13 10 (0.65%) SailPoint
14 8 (0.52%) ASP.NET MVC
15 7 (0.46%) RabbitMQ
16 6 (0.39%) Oracle Fusion
16 6 (0.39%) REST
Miscellaneous
1 145 (9.44%) Analytical Skills
2 73 (4.75%) Self-Motivation
3 67 (4.36%) Management Information System
4 43 (2.80%) Fixed Income
5 41 (2.67%) Equities
6 39 (2.54%) SWIFT
7 32 (2.08%) Driving Licence
7 32 (2.08%) Foreign Exchange (FX)
8 27 (1.76%) iSeries
9 24 (1.56%) AS400
9 24 (1.56%) Derivative
9 24 (1.56%) Reinsurance
9 24 (1.56%) Video Conferencing
10 21 (1.37%) Enterprise Storage
10 21 (1.37%) Smartphone
11 19 (1.24%) iPhone
12 18 (1.17%) Data Centre
13 15 (0.98%) FMCG
14 14 (0.91%) iPad
15 12 (0.78%) PKI
Operating Systems
1 664 (43.23%) Windows
2 295 (19.21%) Windows Server
3 212 (13.80%) Windows 10
4 159 (10.35%) Linux
5 139 (9.05%) Windows 7
6 111 (7.23%) Windows Server 2012
7 107 (6.97%) Unix
8 76 (4.95%) Windows Server 2016
9 63 (4.10%) Windows Server 2008
10 45 (2.93%) Android
11 37 (2.41%) Windows 8
12 36 (2.34%) Apple iOS
13 16 (1.04%) Windows Server 2003
14 13 (0.85%) Windows XP
15 12 (0.78%) Mac OS
16 10 (0.65%) CentOS
16 10 (0.65%) Solaris
17 9 (0.59%) Mac OS X
18 8 (0.52%) Red Hat Enterprise Linux
18 8 (0.52%) SUSE
Processes & Methodologies
1 339 (22.07%) ITIL
2 259 (16.86%) Problem-Solving
3 101 (6.58%) Service Management
4 96 (6.25%) Incident Management
5 91 (5.92%) Computer Science
6 89 (5.79%) Agile Software Development
7 81 (5.27%) ERP
8 75 (4.88%) Change Management
9 74 (4.82%) Problem Management
10 73 (4.75%) CRM
11 72 (4.69%) Investment Management
12 68 (4.43%) Root Cause Analysis
13 60 (3.91%) Migration
14 58 (3.78%) Project Management
15 52 (3.39%) Process Improvement
15 52 (3.39%) Stakeholder Management
16 48 (3.13%) Data Analysis
17 47 (3.06%) User Acceptance Testing
18 46 (2.99%) Cybersecurity
18 46 (2.99%) Service Delivery
Programming Languages
1 545 (35.48%) SQL
2 143 (9.31%) PowerShell
3 84 (5.47%) C#
4 59 (3.84%) Python
5 56 (3.65%) T-SQL
6 49 (3.19%) JavaScript
7 46 (2.99%) Java
8 41 (2.67%) VBA
9 38 (2.47%) PL/SQL
10 34 (2.21%) Bash Shell
11 33 (2.15%) Perl
12 32 (2.08%) Shell Script
13 24 (1.56%) R
13 24 (1.56%) RPG
14 21 (1.37%) PHP
15 19 (1.24%) VBScript
16 13 (0.85%) VB
17 10 (0.65%) Korn
18 9 (0.59%) C
19 4 (0.26%) VB.NET
Qualifications
1 173 (11.26%) Degree
2 66 (4.30%) Microsoft Certification
3 51 (3.32%) Computer Science Degree
4 34 (2.21%) MCP
4 34 (2.21%) Security Cleared
5 30 (1.95%) ITIL Certification
6 27 (1.76%) SC Cleared
7 24 (1.56%) CISM
7 24 (1.56%) CISSP
8 21 (1.37%) MCSE
9 18 (1.17%) MCSA
10 14 (0.91%) A+ Certification
11 10 (0.65%) CISA
12 9 (0.59%) ITIL Foundation Certificate
13 8 (0.52%) ACCA
14 7 (0.46%) CIMA
15 6 (0.39%) BPSS Clearance
16 5 (0.33%) Master's Degree
17 4 (0.26%) Cisco Certification
17 4 (0.26%) MCITP
Quality Assurance & Compliance
1 145 (9.44%) SLA
2 29 (1.89%) GDPR
3 25 (1.63%) QA
4 22 (1.43%) ISO/IEC 27001
5 20 (1.30%) BS25999
5 20 (1.30%) ISO/IEC 20000
6 3 (0.20%) PMO
7 1 (0.065%) GAAP
7 1 (0.065%) HL7
7 1 (0.065%) IFRS
7 1 (0.065%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
7 1 (0.065%) Solvency II
System Software
1 380 (24.74%) Active Directory
2 79 (5.14%) VMware Infrastructure
3 57 (3.71%) Hyper-V
4 31 (2.02%) XenApp
5 23 (1.50%) BitLocker
6 22 (1.43%) XenDesktop
7 20 (1.30%) NFS
8 16 (1.04%) vSphere
9 11 (0.72%) VMware ESXi
10 7 (0.46%) Docker
11 6 (0.39%) Virtual Machines
12 3 (0.20%) Firmware
13 2 (0.13%) VMware Server
13 2 (0.13%) VMware Workstation
14 1 (0.065%) Terminal Server
14 1 (0.065%) Terminal Services
14 1 (0.065%) Virtual Servers
Systems Management
1 98 (6.38%) SCCM
2 23 (1.50%) Nagios
3 21 (1.37%) Backup Exec
4 19 (1.24%) Control-M
5 16 (1.04%) Microsoft Intune
6 11 (0.72%) Nessus
7 9 (0.59%) WSUS
8 7 (0.46%) Grafana
9 6 (0.39%) AirWatch
9 6 (0.39%) Kubernetes
10 4 (0.26%) XenMobile
11 3 (0.20%) Ansible
11 3 (0.20%) Dollar Universe
11 3 (0.20%) SCOM
11 3 (0.20%) vCenter Server
12 2 (0.13%) FortiGate
12 2 (0.13%) Jamf Pro
12 2 (0.13%) Puppet
13 1 (0.065%) EdgeSight
13 1 (0.065%) vMotion
Vendors
1 523 (34.05%) Microsoft
2 142 (9.24%) Oracle
3 118 (7.68%) VMware
4 115 (7.49%) Citrix
5 85 (5.53%) ServiceNow
6 58 (3.78%) Cisco
7 47 (3.06%) SAP
8 43 (2.80%) Apple
9 36 (2.34%) Bloomberg
9 36 (2.34%) Splunk
10 30 (1.95%) Reuters
10 30 (1.95%) Sophos
11 29 (1.89%) IBM
12 27 (1.76%) Veeam
13 26 (1.69%) HP
13 26 (1.69%) iManage
13 26 (1.69%) Sun
14 20 (1.30%) Sybase
15 18 (1.17%) Red Hat
16 17 (1.11%) Salesforce.com