Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 25 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
25 May 2026
Same period 2025 Same period 2024
Rank 161 153 193
Rank change year-on-year -8 +40 +64
Permanent jobs requiring a Support Analyst 1,173 938 1,454
As % of all permanent jobs in the UK 1.26% 2.19% 1.47%
As % of the Job Titles category 1.35% 2.45% 1.56%
Number of salaries quoted 907 784 1,152
10th Percentile £26,250 £25,000 £24,750
25th Percentile £30,000 £28,000 £27,500
Median annual salary (50th Percentile) £35,000 £35,000 £35,000
Median % change year-on-year - - +2.94%
75th Percentile £42,500 £47,500 £47,500
90th Percentile £50,000 £58,750 £58,625
UK excluding London median annual salary £33,000 £32,000 £32,000
% change year-on-year +3.13% - +4.92%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 86,624 38,246 93,392
% of permanent jobs with a recognized job title 93.40% 89.23% 94.70%
Number of salaries quoted 57,551 21,495 68,448
10th Percentile £30,000 £29,750 £28,500
25th Percentile £40,000 £40,750 £38,500
Median annual salary (50th Percentile) £55,000 £57,500 £52,500
Median % change year-on-year -4.35% +9.52% -12.50%
75th Percentile £75,000 £77,500 £70,250
90th Percentile £95,000 £100,000 £90,000
UK excluding London median annual salary £50,000 £51,500 £50,000
% change year-on-year -2.91% +3.00% -6.54%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 25 May 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 25 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -10 1,057 £35,000 - 96
UK excluding London +29 934 £33,000 +3.13% 90
South East +67 298 £32,500 -7.14% 33
Work from Home +38 245 £38,250 -1.92% 35
London -54 209 £40,500 -14.74% 22
North of England -19 181 £35,000 +22.81% 22
Midlands -14 159 £35,000 +16.67% 16
South West -14 128 £32,500 +6.56% 12
West Midlands -14 98 £35,000 +16.67% 8
Yorkshire -36 92 £30,000 +5.26% 11
North West +20 88 £35,000 +16.67% 11
East of England -22 81 £30,000 -7.69% 3
Scotland +60 80 £32,500 -24.86% 3
East Midlands -13 61 £35,000 +18.64% 8
Wales -34 5 £35,000 +35.27% 2
Northern Ireland -37 2 £32,000 -36.00%
North East -57 1 £43,500 +27.94%

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 25 May 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 393 (33.50%) Microsoft
2 340 (28.99%) Windows
3 322 (27.45%) Microsoft 365
4 259 (22.08%) Problem-Solving
5 237 (20.20%) SQL
6 229 (19.52%) Active Directory
7 204 (17.39%) Azure
8 185 (15.77%) ITIL
9 164 (13.98%) Customer Service
10 146 (12.45%) ERP
11 123 (10.49%) Continuous Improvement
12 117 (9.97%) ITSM
13 116 (9.89%) Degree
14 115 (9.80%) Microsoft Office
15 101 (8.61%) Entra ID
16 92 (7.84%) Process Improvement
17 89 (7.59%) Windows Server
18 88 (7.50%) Windows 10
19 85 (7.25%) SharePoint
20 84 (7.16%) Service Management
21 83 (7.08%) Power Platform
22 80 (6.82%) SQL Server
23 78 (6.65%) Business Intelligence
24 76 (6.48%) Change Management
25 73 (6.22%) SLA
26 72 (6.14%) Microsoft Exchange
27 65 (5.54%) Power BI
28 64 (5.46%) Microsoft Intune
29 63 (5.37%) JIRA
30 59 (5.03%) Microsoft Excel

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 85 (7.25%) SharePoint
2 72 (6.14%) Microsoft Exchange
3 23 (1.96%) IIS
4 11 (0.94%) Confluence
4 11 (0.94%) Skype for Business
5 5 (0.43%) CMS
6 3 (0.26%) WebSphere
6 3 (0.26%) WebSphere Application Server
7 2 (0.17%) SAS
7 2 (0.17%) Tomcat
Applications
1 115 (9.80%) Microsoft Office
2 59 (5.03%) Microsoft Excel
3 22 (1.88%) Microsoft PowerPoint
4 13 (1.11%) MS Visio
5 3 (0.26%) Photoshop
Business Applications
1 25 (2.13%) Dynamics CRM
2 17 (1.45%) NEC Housing
3 16 (1.36%) Dynamics NAV
4 15 (1.28%) Dynamics AX
5 14 (1.19%) Unit4 Business World
6 10 (0.85%) Visualfiles
7 9 (0.77%) Elite 3E
7 9 (0.77%) Endur
7 9 (0.77%) Magento
8 8 (0.68%) Shopify
9 7 (0.60%) NetSuite
10 5 (0.43%) Fidessa
10 5 (0.43%) SAP Business One
10 5 (0.43%) SAP ERP
11 4 (0.34%) Exchequer
11 4 (0.34%) JDE OneWorld
11 4 (0.34%) Oracle Financials
11 4 (0.34%) Primavera
11 4 (0.34%) SAP HR
11 4 (0.34%) SAP Payroll
Cloud Services
1 322 (27.45%) Microsoft 365
2 204 (17.39%) Azure
3 101 (8.61%) Entra ID
4 83 (7.08%) Power Platform
5 45 (3.84%) Dynamics 365
6 44 (3.75%) OneDrive
7 38 (3.24%) SaaS
8 25 (2.13%) AWS
9 21 (1.79%) Power Automate
10 19 (1.62%) Azure DevOps
11 17 (1.45%) Google Workspace
12 14 (1.19%) PowerApps
13 12 (1.02%) PaaS
14 11 (0.94%) Boomi
14 11 (0.94%) IaaS
14 11 (0.94%) iPaaS
14 11 (0.94%) Workato
15 10 (0.85%) ClickUp
16 9 (0.77%) dbt
16 9 (0.77%) Microsoft Copilot
Communications & Networking
1 58 (4.94%) DNS
2 54 (4.60%) DHCP
3 52 (4.43%) VPN
4 37 (3.15%) Firewall
5 33 (2.81%) TCP/IP
6 23 (1.96%) WAN
7 21 (1.79%) Broadband
7 21 (1.79%) VoIP
8 18 (1.53%) Unified Communications
9 15 (1.28%) Wi-Fi
10 14 (1.19%) VLAN
11 12 (1.02%) 4G
11 12 (1.02%) WinSCP
12 11 (0.94%) LAN
12 11 (0.94%) Skype
12 11 (0.94%) WebEx
13 8 (0.68%) Wireless
14 7 (0.60%) Network Security
15 6 (0.51%) SD-WAN
16 4 (0.34%) Structured Cabling
Database & Business Intelligence
1 80 (6.82%) SQL Server
2 65 (5.54%) Power BI
3 24 (2.05%) Relational Database
4 19 (1.62%) Crystal Reports
5 16 (1.36%) SQL Server Integration Services
6 13 (1.11%) SQL Server Reporting Services
7 12 (1.02%) Metabase
8 10 (0.85%) Oracle Reports
9 9 (0.77%) Data Warehouse
10 8 (0.68%) PostgreSQL
11 7 (0.60%) BusinessObjects
11 7 (0.60%) Power Query
12 5 (0.43%) SAP BW
13 4 (0.34%) DB2
13 4 (0.34%) MySQL
14 3 (0.26%) Azure SQL Database
15 1 (0.085%) SQL Server Analysis Services
Development Applications
1 63 (5.37%) JIRA
2 15 (1.28%) Git
3 12 (1.02%) Visual Studio
4 4 (0.34%) LabVIEW
5 2 (0.17%) Eclipse
5 2 (0.17%) Rational Rhapsody
6 1 (0.085%) SQL Server Management Studio (SSMS)
General
1 317 (27.02%) Social Skills
2 190 (16.20%) Finance
3 116 (9.89%) Analytical Skills
4 85 (7.25%) Manufacturing
5 76 (6.48%) Law
6 69 (5.88%) Legal
7 62 (5.29%) Retail
8 49 (4.18%) Organisational Skills
9 46 (3.92%) Documentation Skills
10 30 (2.56%) Telecoms
11 22 (1.88%) Banking
12 16 (1.36%) Advertising
13 12 (1.02%) Billing
14 11 (0.94%) Local Government
15 9 (0.77%) Back Office
15 9 (0.77%) Financial Institution
15 9 (0.77%) Marketing
16 8 (0.68%) Automotive
16 8 (0.68%) Inclusion and Diversity
16 8 (0.68%) Public Sector
Libraries, Frameworks & Software Standards
1 33 (2.81%) .NET
2 20 (1.71%) Web Services
3 17 (1.45%) Middleware
4 11 (0.94%) REST
5 10 (0.85%) CSS
5 10 (0.85%) HTML
6 8 (0.68%) SOAP
7 6 (0.51%) FIX Protocol
8 5 (0.43%) EDI
8 5 (0.43%) XML
9 4 (0.34%) Elastic Stack
9 4 (0.34%) JSON
10 3 (0.26%) Kafka
11 2 (0.17%) .NET Framework
11 2 (0.17%) 802.1X
12 1 (0.085%) SAP CAF
Miscellaneous
1 64 (5.46%) Onboarding
2 51 (4.35%) Driving Licence
3 44 (3.75%) Video Conferencing
4 39 (3.32%) Management Information System
5 20 (1.71%) Client/Server
6 19 (1.62%) Analytical Mindset
7 18 (1.53%) Self-Motivation
8 15 (1.28%) Product Ownership
9 14 (1.19%) NHS
10 12 (1.02%) Renewable Energy
11 10 (0.85%) Low-Code
12 9 (0.77%) EPoS
13 7 (0.60%) Enterprise Software
13 7 (0.60%) Housing Association
13 7 (0.60%) Hybrid Cloud
14 6 (0.51%) IoT
14 6 (0.51%) iPhone
15 5 (0.43%) Data Protection Act
15 5 (0.43%) iSeries
15 5 (0.43%) Mobile App
Operating Systems
1 340 (28.99%) Windows
2 89 (7.59%) Windows Server
3 88 (7.50%) Windows 10
4 36 (3.07%) Android
5 27 (2.30%) Linux
6 19 (1.62%) Mac OS
7 17 (1.45%) Apple iOS
8 9 (0.77%) Windows Server 2019
9 4 (0.34%) Windows Server 2012
10 2 (0.17%) Solaris
10 2 (0.17%) Ubuntu
10 2 (0.17%) Unix
10 2 (0.17%) Windows Server 2016
11 1 (0.085%) Windows 7
11 1 (0.085%) Windows Server 2008
Processes & Methodologies
1 259 (22.08%) Problem-Solving
2 185 (15.77%) ITIL
3 164 (13.98%) Customer Service
4 146 (12.45%) ERP
5 123 (10.49%) Continuous Improvement
6 117 (9.97%) ITSM
7 92 (7.84%) Process Improvement
8 84 (7.16%) Service Management
9 78 (6.65%) Business Intelligence
10 76 (6.48%) Change Management
11 46 (3.92%) CRM
11 46 (3.92%) Service Delivery
12 44 (3.75%) Incident Management
13 39 (3.32%) Cybersecurity
14 37 (3.15%) Data Analysis
15 36 (3.07%) Migration
16 34 (2.90%) Computer Science
16 34 (2.90%) Data Management
17 33 (2.81%) Root Cause Analysis
18 31 (2.64%) DevOps
Programming Languages
1 237 (20.20%) SQL
2 42 (3.58%) PowerShell
3 23 (1.96%) T-SQL
4 21 (1.79%) C#
5 18 (1.53%) JavaScript
6 15 (1.28%) Python
7 14 (1.19%) VB.NET
8 12 (1.02%) Java
9 8 (0.68%) PL/SQL
10 7 (0.60%) PHP
11 5 (0.43%) ABAP
12 4 (0.34%) Delphi
12 4 (0.34%) Pascal
13 3 (0.26%) VBA
14 2 (0.17%) Tcl
15 1 (0.085%) R
Qualifications
1 116 (9.89%) Degree
2 49 (4.18%) A+ Certification
3 42 (3.58%) Microsoft Certification
4 40 (3.41%) Security Cleared
5 24 (2.05%) SC Cleared
6 19 (1.62%) Microsoft Certified Professional
7 12 (1.02%) HND
8 9 (0.77%) HNC
9 8 (0.68%) DV Cleared
10 7 (0.60%) Computer Science Degree
11 6 (0.51%) MBCS
11 6 (0.51%) MCSA
12 5 (0.43%) DBS Check
12 5 (0.43%) SAP Certification
13 4 (0.34%) MCSE
14 3 (0.26%) BPSS Clearance
14 3 (0.26%) ITIL Certification
14 3 (0.26%) ITIL Foundation Certificate
15 2 (0.17%) Azure Certification
15 2 (0.17%) Network+ Certification
Quality Assurance & Compliance
1 73 (6.22%) SLA
2 17 (1.45%) ISO/IEC 27001
3 15 (1.28%) Accessibility
4 13 (1.11%) Cyber Essentials
4 13 (1.11%) Data Quality
5 11 (0.94%) QA
6 9 (0.77%) GDPR
7 6 (0.51%) Cyber Essentials PLUS
8 4 (0.34%) Actionable Recommendations
9 1 (0.085%) DICOM
9 1 (0.085%) PCI DSS
9 1 (0.085%) PMO
System Software
1 229 (19.52%) Active Directory
2 21 (1.79%) VMware Infrastructure
3 17 (1.45%) Hyper-V
4 11 (0.94%) Virtual Desktop
5 5 (0.43%) BitLocker
5 5 (0.43%) Virtual Machines
5 5 (0.43%) XenApp
6 3 (0.26%) Docker
7 2 (0.17%) Microsoft Virtual Server
7 2 (0.17%) Virtual Servers
8 1 (0.085%) Firmware
8 1 (0.085%) vSphere
Systems Management
1 64 (5.46%) Microsoft Intune
2 28 (2.39%) SCCM
3 7 (0.60%) Single Sign-On
4 4 (0.34%) Kibana
5 2 (0.17%) Jamf Pro
6 1 (0.085%) Autotask
6 1 (0.085%) FortiGate
6 1 (0.085%) Terraform
Vendors
1 393 (33.50%) Microsoft
2 48 (4.09%) ServiceNow
3 32 (2.73%) Oracle
4 31 (2.64%) VMware
5 27 (2.30%) SAP
6 20 (1.71%) Google
6 20 (1.71%) iManage
7 16 (1.36%) Adobe
8 15 (1.28%) Freshdesk
8 15 (1.28%) Northgate
9 13 (1.11%) Apple
9 13 (1.11%) Citrix
10 12 (1.02%) Nintex
10 12 (1.02%) Starlink
11 11 (0.94%) ConnectWise
11 11 (0.94%) HubSpot
12 10 (0.85%) IFS
12 10 (0.85%) Intapp
12 10 (0.85%) SolarWinds
13 8 (0.68%) Aderant