Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 22 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
22 Apr 2026
Same period 2025 Same period 2024
Rank 155 159 192
Rank change year-on-year +4 +33 +68
Permanent jobs requiring a Support Analyst 1,196 834 1,471
As % of all permanent jobs in the UK 1.36% 1.99% 1.56%
As % of the Job Titles category 1.47% 2.23% 1.65%
Number of salaries quoted 909 683 1,175
10th Percentile £26,450 £24,500 £24,000
25th Percentile £30,000 £28,500 £27,750
Median annual salary (50th Percentile) £35,000 £38,000 £36,000
Median % change year-on-year -7.89% +5.56% +7.46%
75th Percentile £43,250 £50,000 £47,500
90th Percentile £50,220 £67,500 £60,000
UK excluding London median annual salary £33,250 £32,500 £32,121
% change year-on-year +2.31% +1.18% +5.31%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 81,450 37,439 89,409
% of permanent jobs with a recognized job title 92.76% 89.27% 94.57%
Number of salaries quoted 52,076 23,545 66,095
10th Percentile £30,000 £30,750 £28,500
25th Percentile £40,000 £42,500 £38,250
Median annual salary (50th Percentile) £55,000 £60,000 £53,000
Median % change year-on-year -8.33% +13.21% -11.67%
75th Percentile £75,000 £78,750 £71,250
90th Percentile £95,000 £100,000 £90,000
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 22 April 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 22 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +3 1,076 £35,000 -6.67% 107
UK excluding London +33 924 £33,250 +2.31% 99
South East +60 299 £33,000 -7.69% 34
Work from Home +16 241 £37,500 -11.76% 31
London -36 240 £41,222 -17.56% 21
Midlands +11 183 £34,000 +17.24% 24
North of England -44 159 £34,500 +17.95% 18
West Midlands +27 120 £35,000 +16.67% 11
South West -10 116 £32,500 +4.84% 12
Yorkshire -45 87 £30,000 +5.26% 6
Scotland +36 78 £30,000 -30.64% 4
East of England -16 78 £30,000 -7.69% 8
North West -17 70 £35,000 +6.87% 9
East Midlands -21 63 £32,500 +25.00% 13
Northern Ireland -31 8 £32,000 -36.00% 1
Wales -19 3 £38,500 -12.64% 2
North East -55 2 £43,500 +74.00% 3

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 22 April 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 411 (34.36%) Microsoft
2 358 (29.93%) Windows
3 323 (27.01%) Microsoft 365
4 301 (25.17%) Problem-Solving
5 250 (20.90%) SQL
6 245 (20.48%) Active Directory
7 218 (18.23%) Azure
8 215 (17.98%) ITIL
9 204 (17.06%) Customer Service
10 158 (13.21%) ERP
11 140 (11.71%) Degree
12 138 (11.54%) Continuous Improvement
13 131 (10.95%) Microsoft Office
14 126 (10.54%) ITSM
15 113 (9.45%) Entra ID
16 105 (8.78%) Power Platform
17 94 (7.86%) Business Intelligence
17 94 (7.86%) Windows 10
18 93 (7.78%) SharePoint
19 92 (7.69%) Process Improvement
20 86 (7.19%) Windows Server
21 85 (7.11%) Microsoft Excel
22 82 (6.86%) SQL Server
23 81 (6.77%) Microsoft Exchange
24 80 (6.69%) Microsoft Intune
24 80 (6.69%) Power BI
24 80 (6.69%) Service Management
25 79 (6.61%) Change Management
26 76 (6.35%) SLA
27 70 (5.85%) JIRA

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 93 (7.78%) SharePoint
2 81 (6.77%) Microsoft Exchange
3 19 (1.59%) IIS
4 12 (1.00%) Confluence
5 11 (0.92%) Skype for Business
6 5 (0.42%) CMS
7 3 (0.25%) WebSphere
7 3 (0.25%) WebSphere Application Server
8 2 (0.17%) Tomcat
9 1 (0.084%) Appian
9 1 (0.084%) Moodle
9 1 (0.084%) Umbraco
Applications
1 131 (10.95%) Microsoft Office
2 85 (7.11%) Microsoft Excel
3 31 (2.59%) Microsoft PowerPoint
4 13 (1.09%) MS Visio
5 4 (0.33%) Photoshop
5 4 (0.33%) Spreadsheet
6 1 (0.084%) Acrobat
Business Applications
1 32 (2.68%) Dynamics CRM
2 15 (1.25%) NEC Housing
3 13 (1.09%) Dynamics AX
3 13 (1.09%) Endur
4 12 (1.00%) Dynamics NAV
5 11 (0.92%) NetSuite
5 11 (0.92%) Unit4 Business World
6 10 (0.84%) Visualfiles
7 9 (0.75%) Magento
7 9 (0.75%) Shopify
8 8 (0.67%) Elite 3E
9 6 (0.50%) SAP HR
9 6 (0.50%) SAP Payroll
9 6 (0.50%) SAP S/4HANA
10 5 (0.42%) Fidessa
10 5 (0.42%) SAP ERP
11 4 (0.33%) Dynamics GP
11 4 (0.33%) Exchequer
11 4 (0.33%) Primavera
12 3 (0.25%) SAP Business One
Cloud Services
1 323 (27.01%) Microsoft 365
2 218 (18.23%) Azure
3 113 (9.45%) Entra ID
4 105 (8.78%) Power Platform
5 56 (4.68%) Dynamics 365
6 48 (4.01%) OneDrive
7 45 (3.76%) SaaS
8 28 (2.34%) AWS
9 24 (2.01%) Power Automate
10 20 (1.67%) Azure DevOps
10 20 (1.67%) Google Workspace
11 12 (1.00%) dbt
11 12 (1.00%) PaaS
11 12 (1.00%) PowerApps
12 11 (0.92%) Boomi
12 11 (0.92%) IaaS
12 11 (0.92%) iPaaS
12 11 (0.92%) Workato
13 9 (0.75%) ClickUp
14 5 (0.42%) OCI
Communications & Networking
1 66 (5.52%) DNS
2 63 (5.27%) DHCP
3 57 (4.77%) VPN
4 45 (3.76%) Firewall
5 36 (3.01%) TCP/IP
6 26 (2.17%) WAN
7 19 (1.59%) Wi-Fi
8 18 (1.51%) Broadband
8 18 (1.51%) LAN
8 18 (1.51%) VLAN
9 16 (1.34%) VoIP
10 14 (1.17%) Unified Communications
10 14 (1.17%) Wireless
11 12 (1.00%) Remote Desktop
11 12 (1.00%) WebEx
11 12 (1.00%) WinSCP
12 11 (0.92%) Skype
13 9 (0.75%) 4G
14 7 (0.59%) Network Security
14 7 (0.59%) SD-WAN
Database & Business Intelligence
1 82 (6.86%) SQL Server
2 80 (6.69%) Power BI
3 28 (2.34%) Relational Database
4 16 (1.34%) SQL Server Integration Services
5 15 (1.25%) Metabase
6 13 (1.09%) Crystal Reports
6 13 (1.09%) Oracle Reports
7 12 (1.00%) Data Warehouse
7 12 (1.00%) SQL Server Reporting Services
8 8 (0.67%) PostgreSQL
9 7 (0.59%) BusinessObjects
9 7 (0.59%) Power Query
10 5 (0.42%) SAP BW
11 4 (0.33%) DB2
11 4 (0.33%) MySQL
12 3 (0.25%) Azure SQL Database
Development Applications
1 70 (5.85%) JIRA
2 16 (1.34%) Git
3 15 (1.25%) Visual Studio
4 4 (0.33%) LabVIEW
5 2 (0.17%) Rational Rhapsody
6 1 (0.084%) Bitbucket
6 1 (0.084%) SQL Server Management Studio (SSMS)
General
1 385 (32.19%) Social Skills
2 203 (16.97%) Finance
3 159 (13.29%) Analytical Skills
4 78 (6.52%) Manufacturing
5 74 (6.19%) Legal
6 70 (5.85%) Law
6 70 (5.85%) Retail
7 58 (4.85%) Organisational Skills
8 41 (3.43%) Documentation Skills
9 40 (3.34%) Telecoms
10 19 (1.59%) Banking
11 18 (1.51%) Advertising
12 15 (1.25%) Marketing
13 13 (1.09%) Automotive
13 13 (1.09%) Billing
14 11 (0.92%) Local Government
15 9 (0.75%) Back Office
15 9 (0.75%) Financial Institution
16 8 (0.67%) Public Sector
16 8 (0.67%) Social Housing
Libraries, Frameworks & Software Standards
1 29 (2.42%) .NET
2 17 (1.42%) Middleware
3 16 (1.34%) Web Services
4 10 (0.84%) CSS
4 10 (0.84%) HTML
4 10 (0.84%) REST
5 8 (0.67%) FIX Protocol
5 8 (0.67%) SOAP
6 7 (0.59%) EDI
7 4 (0.33%) JSON
8 3 (0.25%) Elastic Stack
8 3 (0.25%) Oracle Fusion
9 2 (0.17%) 802.1X
9 2 (0.17%) Kafka
10 1 (0.084%) MFC
10 1 (0.084%) SAP CAF
10 1 (0.084%) Software Packaging
10 1 (0.084%) XML
Miscellaneous
1 81 (6.77%) Onboarding
2 61 (5.10%) Driving Licence
3 48 (4.01%) Video Conferencing
4 47 (3.93%) Management Information System
5 20 (1.67%) Analytical Mindset
6 18 (1.51%) Enterprise Software
7 17 (1.42%) NHS
7 17 (1.42%) Self-Motivation
8 15 (1.25%) Product Ownership
9 14 (1.17%) Renewable Energy
10 12 (1.00%) Client/Server
11 11 (0.92%) Low-Code
12 8 (0.67%) EPoS
12 8 (0.67%) iPhone
12 8 (0.67%) Mobile App
13 7 (0.59%) Hybrid Cloud
13 7 (0.59%) IoT
14 5 (0.42%) Housing Association
14 5 (0.42%) iSeries
14 5 (0.42%) Reference Data
Operating Systems
1 358 (29.93%) Windows
2 94 (7.86%) Windows 10
3 86 (7.19%) Windows Server
4 38 (3.18%) Linux
5 35 (2.93%) Android
6 29 (2.42%) Mac OS
7 25 (2.09%) Apple iOS
8 8 (0.67%) Unix
9 6 (0.50%) Windows Server 2016
10 5 (0.42%) Windows Server 2012
11 4 (0.33%) Windows Server 2019
12 3 (0.25%) Solaris
12 3 (0.25%) Ubuntu
13 2 (0.17%) Windows Server 2008
14 1 (0.084%) Windows 7
Processes & Methodologies
1 301 (25.17%) Problem-Solving
2 215 (17.98%) ITIL
3 204 (17.06%) Customer Service
4 158 (13.21%) ERP
5 138 (11.54%) Continuous Improvement
6 126 (10.54%) ITSM
7 94 (7.86%) Business Intelligence
8 92 (7.69%) Process Improvement
9 80 (6.69%) Service Management
10 79 (6.61%) Change Management
11 60 (5.02%) CRM
12 54 (4.52%) Cybersecurity
13 48 (4.01%) Service Delivery
14 43 (3.60%) Data Analysis
15 40 (3.34%) Data Management
16 38 (3.18%) Mentoring
16 38 (3.18%) Root Cause Analysis
17 35 (2.93%) DevOps
17 35 (2.93%) Migration
18 34 (2.84%) Requirements Gathering
Programming Languages
1 250 (20.90%) SQL
2 42 (3.51%) PowerShell
3 28 (2.34%) T-SQL
4 27 (2.26%) Python
5 23 (1.92%) C#
6 14 (1.17%) VB.NET
7 13 (1.09%) JavaScript
8 11 (0.92%) Java
9 7 (0.59%) PHP
10 6 (0.50%) PL/SQL
10 6 (0.50%) VBA
11 5 (0.42%) ABAP
11 5 (0.42%) Data Analysis Expressions
11 5 (0.42%) Kusto Query Language
12 4 (0.33%) Delphi
12 4 (0.33%) Pascal
13 3 (0.25%) Apex Code
13 3 (0.25%) Bash
14 2 (0.17%) VB
15 1 (0.084%) VBScript
Qualifications
1 140 (11.71%) Degree
2 43 (3.60%) Security Cleared
3 41 (3.43%) A+ Certification
4 39 (3.26%) Microsoft Certification
5 24 (2.01%) SC Cleared
6 15 (1.25%) HND
6 15 (1.25%) Microsoft Certified Professional
7 12 (1.00%) HNC
8 9 (0.75%) DBS Check
9 8 (0.67%) Computer Science Degree
9 8 (0.67%) DV Cleared
9 8 (0.67%) ITIL Foundation Certificate
10 6 (0.50%) MCSA
11 5 (0.42%) MCSE
11 5 (0.42%) Network+ Certification
11 5 (0.42%) SAP Certification
12 4 (0.33%) CCNA
12 4 (0.33%) Cisco Certification
12 4 (0.33%) ITIL Certification
12 4 (0.33%) MBCS
Quality Assurance & Compliance
1 76 (6.35%) SLA
2 18 (1.51%) QA
3 15 (1.25%) Accessibility
3 15 (1.25%) ISO/IEC 27001
4 12 (1.00%) Cyber Essentials
5 10 (0.84%) Data Quality
6 8 (0.67%) GDPR
7 6 (0.50%) Cyber Essentials PLUS
8 4 (0.33%) Actionable Recommendations
9 1 (0.084%) DICOM
9 1 (0.084%) PMO
System Software
1 245 (20.48%) Active Directory
2 24 (2.01%) VMware Infrastructure
3 16 (1.34%) Hyper-V
4 9 (0.75%) Virtual Desktop
5 6 (0.50%) Virtual Machines
6 5 (0.42%) BitLocker
6 5 (0.42%) XenApp
7 3 (0.25%) Docker
8 1 (0.084%) vSphere
Systems Management
1 80 (6.69%) Microsoft Intune
2 28 (2.34%) SCCM
3 7 (0.59%) Single Sign-On
4 3 (0.25%) Grafana
5 2 (0.17%) Jamf Pro
5 2 (0.17%) Kibana
6 1 (0.084%) AirWatch
6 1 (0.084%) Control-M
6 1 (0.084%) EMC NetWorker
6 1 (0.084%) Kubernetes
6 1 (0.084%) Prometheus
6 1 (0.084%) Symantec Endpoint Protection
6 1 (0.084%) Terraform
Vendors
1 411 (34.36%) Microsoft
2 54 (4.52%) ServiceNow
3 34 (2.84%) VMware
4 31 (2.59%) Oracle
5 27 (2.26%) SAP
6 23 (1.92%) Google
7 20 (1.67%) Adobe
8 15 (1.25%) Freshdesk
8 15 (1.25%) iManage
9 14 (1.17%) Apple
9 14 (1.17%) Northgate
10 12 (1.00%) Cisco
10 12 (1.00%) Citrix
10 12 (1.00%) Nintex
11 11 (0.92%) ConnectWise
11 11 (0.92%) HubSpot
12 10 (0.84%) Salesforce
12 10 (0.84%) SolarWinds
13 9 (0.75%) Intapp
13 9 (0.75%) Sage