Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 11 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
11 Jul 2026
Same period 2025 Same period 2024
Rank 157 139 202
Rank change year-on-year -18 +63 +25
Permanent jobs requiring a Support Analyst 1,294 1,133 1,394
As % of all permanent jobs in the UK 1.32% 2.31% 1.37%
As % of the Job Titles category 1.40% 2.57% 1.45%
Number of salaries quoted 1,044 963 1,059
10th Percentile £26,000 £25,375 £24,250
25th Percentile £29,938 £28,000 £27,750
Median annual salary (50th Percentile) £35,000 £34,500 £35,000
Median % change year-on-year +1.45% -1.43% -
75th Percentile £42,500 £46,250 £47,500
90th Percentile £48,750 £57,500 £60,000
UK excluding London median annual salary £32,500 £32,500 £32,000
% change year-on-year - +1.56% +3.23%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 92,640 44,062 96,051
% of permanent jobs with a recognized job title 94.19% 89.87% 94.71%
Number of salaries quoted 63,517 25,939 68,728
10th Percentile £30,000 £28,750 £29,000
25th Percentile £40,000 £38,000 £38,750
Median annual salary (50th Percentile) £55,000 £55,000 £52,500
Median % change year-on-year - +4.76% -12.50%
75th Percentile £75,000 £75,000 £70,000
90th Percentile £95,000 £97,500 £90,000
UK excluding London median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -5.66%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 11 July 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 11 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -22 1,166 £35,000 +0.10% 113
UK excluding London +18 1,048 £32,500 - 100
South East +35 310 £32,500 -7.14% 35
Work from Home 0 283 £37,500 +7.14% 38
North of England -9 225 £35,000 +16.67% 24
London -41 220 £42,500 -10.53% 38
Midlands -29 161 £35,000 +16.67% 21
South West -25 145 £32,500 +1.71% 10
Yorkshire -9 119 £35,000 +22.81% 3
North West +14 105 £37,500 +13.64% 19
East of England -13 105 £30,000 +1.69% 10
East Midlands -24 85 £33,500 +13.56% 12
Scotland +72 84 £30,000 -30.64% 4
West Midlands -31 76 £37,500 +13.64% 9
Wales -42 16 £35,000 +25.28% 1
Northern Ireland -60 2 £32,000 -36.00%
North East -71 1 £43,500 +24.29% 3

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 11 July 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 466 (36.01%) Microsoft
2 411 (31.76%) Windows
3 390 (30.14%) Microsoft 365
4 314 (24.27%) Problem-Solving
5 277 (21.41%) Active Directory
6 268 (20.71%) SQL
7 230 (17.77%) Azure
8 198 (15.30%) ITIL
9 182 (14.06%) Customer Service
10 177 (13.68%) Continuous Improvement
11 156 (12.06%) ERP
12 132 (10.20%) Microsoft Office
13 125 (9.66%) ITSM
14 124 (9.58%) Windows Server
15 121 (9.35%) Entra ID
16 117 (9.04%) Degree
17 114 (8.81%) SharePoint
18 97 (7.50%) Service Management
19 92 (7.11%) Windows 10
20 91 (7.03%) Process Improvement
21 87 (6.72%) Power Platform
22 83 (6.41%) SQL Server
23 82 (6.34%) Business Intelligence
23 82 (6.34%) Microsoft Exchange
24 81 (6.26%) Microsoft Intune
25 66 (5.10%) Microsoft Excel
26 65 (5.02%) Change Management
26 65 (5.02%) Incident Management
26 65 (5.02%) SLA
27 64 (4.95%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 114 (8.81%) SharePoint
2 82 (6.34%) Microsoft Exchange
3 28 (2.16%) IIS
4 12 (0.93%) Confluence
5 11 (0.85%) Skype for Business
6 5 (0.39%) CMS
7 3 (0.23%) SAS
8 2 (0.15%) Tomcat
8 2 (0.15%) WebSphere
8 2 (0.15%) WebSphere Application Server
Applications
1 132 (10.20%) Microsoft Office
2 66 (5.10%) Microsoft Excel
3 20 (1.55%) Microsoft PowerPoint
4 6 (0.46%) MS Visio
5 3 (0.23%) Photoshop
6 2 (0.15%) Siemens NX
7 1 (0.077%) Revit
Business Applications
1 20 (1.55%) Dynamics CRM
2 16 (1.24%) Unit4 Business World
3 14 (1.08%) Oracle Retail
4 12 (0.93%) Dynamics NAV
4 12 (0.93%) Visualfiles
5 11 (0.85%) Dynamics AX
6 10 (0.77%) Elite 3E
6 10 (0.77%) NetSuite
6 10 (0.77%) Oracle Financials
7 9 (0.70%) NEC Housing
8 8 (0.62%) Oracle EBS
9 6 (0.46%) Endur
9 6 (0.46%) Oracle Assets
9 6 (0.46%) Oracle Receivables
10 5 (0.39%) Magento
10 5 (0.39%) SAP Business One
10 5 (0.39%) SAP ERP
10 5 (0.39%) Shopify
11 4 (0.31%) Dynamics GP
11 4 (0.31%) Exchequer
Cloud Services
1 390 (30.14%) Microsoft 365
2 230 (17.77%) Azure
3 121 (9.35%) Entra ID
4 87 (6.72%) Power Platform
5 62 (4.79%) OneDrive
6 60 (4.64%) SaaS
7 58 (4.48%) Dynamics 365
8 25 (1.93%) Power Automate
9 23 (1.78%) AWS
10 21 (1.62%) PowerApps
11 14 (1.08%) Microsoft Copilot
12 13 (1.00%) Azure DevOps
13 11 (0.85%) Boomi
13 11 (0.85%) IaaS
13 11 (0.85%) iPaaS
13 11 (0.85%) PaaS
13 11 (0.85%) Workato
14 10 (0.77%) ClickUp
15 8 (0.62%) dbt
15 8 (0.62%) GCP
Communications & Networking
1 64 (4.95%) DNS
2 58 (4.48%) DHCP
3 57 (4.40%) VPN
4 46 (3.55%) Firewall
5 38 (2.94%) TCP/IP
6 37 (2.86%) WAN
7 29 (2.24%) Wi-Fi
8 28 (2.16%) Broadband
9 27 (2.09%) VoIP
10 24 (1.85%) LAN
11 20 (1.55%) Unified Communications
12 19 (1.47%) 4G
12 19 (1.47%) VLAN
13 14 (1.08%) WebEx
14 11 (0.85%) Skype
15 7 (0.54%) Network Security
15 7 (0.54%) SD-WAN
15 7 (0.54%) Wireless
16 6 (0.46%) Structured Cabling
17 5 (0.39%) WinSCP
Database & Business Intelligence
1 83 (6.41%) SQL Server
2 64 (4.95%) Power BI
3 26 (2.01%) Crystal Reports
4 17 (1.31%) Relational Database
5 14 (1.08%) SQL Server Reporting Services
6 13 (1.00%) SQL Server Integration Services
7 10 (0.77%) Data Warehouse
7 10 (0.77%) Metabase
8 8 (0.62%) PostgreSQL
9 7 (0.54%) BusinessObjects
9 7 (0.54%) Power Query
10 5 (0.39%) MySQL
10 5 (0.39%) SAP BW
11 4 (0.31%) Db2
11 4 (0.31%) Oracle Reports
12 3 (0.23%) Oracle Database
13 2 (0.15%) Azure SQL Database
13 2 (0.15%) Qlik Sense
13 2 (0.15%) Tableau
14 1 (0.077%) SQL Server Analysis Services
Development Applications
1 59 (4.56%) JIRA
2 10 (0.77%) Visual Studio
3 8 (0.62%) Git
4 4 (0.31%) Eclipse
4 4 (0.31%) Oracle Forms
4 4 (0.31%) Toad
5 2 (0.15%) Rational Rhapsody
6 1 (0.077%) SQL Server Management Studio (SSMS)
General
1 392 (30.29%) Social Skills
2 216 (16.69%) Finance
3 143 (11.05%) Analytical Skills
4 92 (7.11%) Manufacturing
5 80 (6.18%) Legal
6 74 (5.72%) Law
7 64 (4.95%) Retail
8 62 (4.79%) Organisational Skills
9 52 (4.02%) Documentation Skills
10 26 (2.01%) Banking
11 22 (1.70%) Advertising
12 19 (1.47%) Telecoms
13 16 (1.24%) Public Sector
14 10 (0.77%) Inclusion and Diversity
14 10 (0.77%) Legal Technology
15 9 (0.70%) Automotive
15 9 (0.70%) Financial Institution
15 9 (0.70%) General Ledger
15 9 (0.70%) Local Government
16 8 (0.62%) Games
Libraries, Frameworks & Software Standards
1 33 (2.55%) .NET
2 28 (2.16%) Web Services
3 23 (1.78%) XML
4 19 (1.47%) HTML
5 18 (1.39%) CSS
6 13 (1.00%) Middleware
7 11 (0.85%) REST
8 10 (0.77%) .NET Framework
9 8 (0.62%) SOAP
10 7 (0.54%) FIX Protocol
11 4 (0.31%) EDI
11 4 (0.31%) Elastic Stack
11 4 (0.31%) JSON
12 3 (0.23%) Kafka
13 2 (0.15%) 802.1X
14 1 (0.077%) SAP CAF
14 1 (0.077%) XSL
Miscellaneous
1 72 (5.56%) Onboarding
2 59 (4.56%) Driving Licence
3 35 (2.70%) Video Conferencing
4 31 (2.40%) Management Information System
5 28 (2.16%) Self-Motivation
6 27 (2.09%) Analytical Mindset
7 22 (1.70%) Client/Server
8 13 (1.00%) NHS
9 11 (0.85%) Hybrid Cloud
10 10 (0.77%) Data Structures
10 10 (0.77%) Low-Code
10 10 (0.77%) Product Ownership
11 8 (0.62%) Enterprise Software
11 8 (0.62%) Housing Association
12 7 (0.54%) Renewable Energy
13 6 (0.46%) Manufacturing Execution System
13 6 (0.46%) Operational Technology
14 5 (0.39%) Data Centre
14 5 (0.39%) Data Protection Act
14 5 (0.39%) Legacy Systems
Operating Systems
1 411 (31.76%) Windows
2 124 (9.58%) Windows Server
3 92 (7.11%) Windows 10
4 41 (3.17%) Android
5 36 (2.78%) Linux
6 31 (2.40%) Mac OS
7 17 (1.31%) Windows Server 2019
8 14 (1.08%) Apple iOS
9 4 (0.31%) Unix
9 4 (0.31%) Windows Server 2012
10 1 (0.077%) Windows 7
10 1 (0.077%) Windows Server 2008
Processes & Methodologies
1 314 (24.27%) Problem-Solving
2 198 (15.30%) ITIL
3 182 (14.06%) Customer Service
4 177 (13.68%) Continuous Improvement
5 156 (12.06%) ERP
6 125 (9.66%) ITSM
7 97 (7.50%) Service Management
8 91 (7.03%) Process Improvement
9 82 (6.34%) Business Intelligence
10 65 (5.02%) Change Management
10 65 (5.02%) Incident Management
11 56 (4.33%) Service Delivery
12 51 (3.94%) CRM
13 49 (3.79%) Root Cause Analysis
14 48 (3.71%) Stakeholder Engagement
15 47 (3.63%) Cybersecurity
16 41 (3.17%) Data Management
17 40 (3.09%) Workflow
18 38 (2.94%) Project Delivery
19 37 (2.86%) Data Analysis
Programming Languages
1 268 (20.71%) SQL
2 46 (3.55%) PowerShell
3 33 (2.55%) C#
4 23 (1.78%) JavaScript
5 15 (1.16%) T-SQL
6 12 (0.93%) PL/SQL
6 12 (0.93%) Python
7 10 (0.77%) Java
8 7 (0.54%) PHP
9 6 (0.46%) VB.NET
10 5 (0.39%) ABAP
10 5 (0.39%) C++
11 4 (0.31%) Delphi
11 4 (0.31%) Pascal
12 3 (0.23%) VBA
13 2 (0.15%) Tcl
14 1 (0.077%) R
14 1 (0.077%) VB
Qualifications
1 117 (9.04%) Degree
2 49 (3.79%) Security Cleared
3 47 (3.63%) A+ Certification
4 34 (2.63%) Microsoft Certification
5 24 (1.85%) SC Cleared
6 13 (1.00%) Microsoft Certified Professional
7 9 (0.70%) Computer Science Degree
8 7 (0.54%) ITIL Foundation Certificate
9 6 (0.46%) CCNA
9 6 (0.46%) Cisco Certification
9 6 (0.46%) HND
9 6 (0.46%) MBCS
10 5 (0.39%) AAT
10 5 (0.39%) DV Cleared
10 5 (0.39%) HNC
10 5 (0.39%) Network+ Certification
10 5 (0.39%) SAP Certification
11 3 (0.23%) Azure Certification
11 3 (0.23%) BPSS Clearance
11 3 (0.23%) ITIL Certification
Quality Assurance & Compliance
1 65 (5.02%) SLA
2 22 (1.70%) ISO/IEC 27001
3 18 (1.39%) Cyber Essentials
3 18 (1.39%) Data Quality
4 10 (0.77%) Accessibility
4 10 (0.77%) GDPR
5 9 (0.70%) QA
6 7 (0.54%) Cyber Essentials PLUS
7 4 (0.31%) Actionable Recommendations
8 2 (0.15%) PCI DSS
9 1 (0.077%) DICOM
9 1 (0.077%) PMO
System Software
1 277 (21.41%) Active Directory
2 26 (2.01%) Hyper-V
3 23 (1.78%) VMware Infrastructure
4 11 (0.85%) Virtual Desktop
5 7 (0.54%) Firmware
6 6 (0.46%) BitLocker
7 5 (0.39%) XenApp
8 3 (0.23%) Docker
8 3 (0.23%) Microsoft Virtual Server
8 3 (0.23%) Virtual Machines
8 3 (0.23%) Virtual Servers
9 1 (0.077%) vSphere
Systems Management
1 81 (6.26%) Microsoft Intune
2 23 (1.78%) SCCM
3 7 (0.54%) Single Sign-On
4 6 (0.46%) Kibana
4 6 (0.46%) Systems Management Server (SMS)
5 2 (0.15%) Jamf Pro
6 1 (0.077%) Autotask
6 1 (0.077%) Cisco CUCM
6 1 (0.077%) Failover Clustering
6 1 (0.077%) FortiGate
6 1 (0.077%) Grafana
6 1 (0.077%) Microsoft Clustering
6 1 (0.077%) Terraform
Vendors
1 466 (36.01%) Microsoft
2 54 (4.17%) ServiceNow
3 36 (2.78%) Oracle
4 30 (2.32%) VMware
5 28 (2.16%) iManage
6 24 (1.85%) SAP
7 20 (1.55%) Apple
8 19 (1.47%) Cisco
8 19 (1.47%) Starlink
9 18 (1.39%) Citrix
10 15 (1.16%) IFS
11 13 (1.00%) Salesforce
12 12 (0.93%) Epicor
12 12 (0.93%) Freshdesk
12 12 (0.93%) IBM
12 12 (0.93%) SolarWinds
13 11 (0.85%) Aderant
13 11 (0.85%) Intapp
14 10 (0.77%) Adobe
14 10 (0.77%) Google