Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £33,000 per year, according to job vacancies posted during the 6 months leading to 21 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
21 Jan 2026
Same period 2025 Same period 2024
Rank 128 193 153
Rank change year-on-year +65 -40 +81
Permanent jobs requiring a Support Analyst 1,097 803 1,246
As % of all permanent jobs in the UK 1.78% 1.52% 1.98%
As % of the Job Titles category 1.96% 1.64% 2.08%
Number of salaries quoted 850 479 1,042
10th Percentile £26,000 £26,350 £24,750
25th Percentile £28,000 £31,250 £28,500
Median annual salary (50th Percentile) £33,000 £40,000 £36,500
Median % change year-on-year -17.50% +9.59% +7.35%
75th Percentile £41,260 £51,625 £48,688
90th Percentile £52,575 £67,500 £62,250
UK excluding London median annual salary £32,000 £34,500 £32,500
% change year-on-year -7.25% +6.15% +4.84%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 55,891 49,062 59,885
% of permanent jobs with a recognized job title 90.82% 92.63% 95.21%
Number of salaries quoted 34,637 25,329 46,560
10th Percentile £28,697 £33,500 £30,000
25th Percentile £37,500 £45,000 £40,000
Median annual salary (50th Percentile) £55,000 £60,000 £55,097
Median % change year-on-year -8.33% +8.90% -8.17%
75th Percentile £75,000 £78,750 £75,000
90th Percentile £95,000 £98,474 £95,000
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 21 January 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 21 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +78 990 £33,000 -17.50% 109
UK excluding London +106 821 £32,000 -7.25% 109
South East +88 257 £32,750 -6.43% 29
London +3 248 £41,222 -13.66% 24
Work from Home +31 242 £32,500 -18.75% 49
Midlands +68 155 £29,750 -10.53% 13
North of England +43 146 £31,000 -10.14% 29
South West +65 107 £32,500 +1.96% 16
West Midlands +49 83 £34,000 +1.49% 6
Yorkshire +26 77 £26,225 -28.15% 19
East of England +53 75 £27,500 -21.43% 10
East Midlands +37 72 £29,500 -10.61% 7
Scotland +21 62 £35,000 - 13
North West +4 52 £33,750 +3.45% 8
North East +21 17 £31,500 -10.00% 2
Northern Ireland -2 12 £31,500 -8.43%
Wales -2 7 £48,500 +38.57% 1

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 21 January 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 450 (41.02%) Microsoft
2 385 (35.10%) Problem-Solving
3 367 (33.45%) Windows
4 328 (29.90%) Customer Service
5 293 (26.71%) Microsoft 365
6 257 (23.43%) Active Directory
7 253 (23.06%) SQL
8 248 (22.61%) ITIL
9 219 (19.96%) Azure
10 154 (14.04%) Microsoft Office
11 151 (13.76%) Degree
12 126 (11.49%) Entra ID
13 117 (10.67%) Microsoft Intune
14 113 (10.30%) Power Platform
15 109 (9.94%) ERP
16 105 (9.57%) ITSM
16 105 (9.57%) Windows Server
17 103 (9.39%) Microsoft Excel
18 102 (9.30%) Continuous Improvement
19 94 (8.57%) Business Intelligence
20 87 (7.93%) Windows 10
21 85 (7.75%) SLA
22 84 (7.66%) Power BI
22 84 (7.66%) Process Improvement
23 82 (7.47%) Firewall
23 82 (7.47%) Service Management
24 77 (7.02%) DNS
25 73 (6.65%) Change Management
25 73 (6.65%) DHCP
26 72 (6.56%) SharePoint

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 72 (6.56%) SharePoint
2 66 (6.02%) Microsoft Exchange
3 17 (1.55%) Confluence
4 13 (1.19%) IIS
4 13 (1.19%) Skype for Business
5 3 (0.27%) WebSphere
5 3 (0.27%) WebSphere Application Server
6 2 (0.18%) Exchange Server 2013
7 1 (0.091%) Appian
7 1 (0.091%) Moodle
7 1 (0.091%) Tomcat
7 1 (0.091%) Umbraco
Applications
1 154 (14.04%) Microsoft Office
2 103 (9.39%) Microsoft Excel
3 47 (4.28%) Microsoft PowerPoint
4 19 (1.73%) Spreadsheet
5 11 (1.00%) MS Visio
6 1 (0.091%) Acrobat
6 1 (0.091%) AutoCAD
6 1 (0.091%) Photoshop
Business Applications
1 25 (2.28%) Dynamics CRM
2 14 (1.28%) NetSuite
3 13 (1.19%) Endur
3 13 (1.19%) NEC Housing
4 10 (0.91%) Dynamics AX
4 10 (0.91%) Visualfiles
5 9 (0.82%) Oracle EBS
6 6 (0.55%) Fidessa
7 5 (0.46%) SAP S/4HANA
7 5 (0.46%) Shopify
8 4 (0.36%) Dynamics NAV
8 4 (0.36%) Magento
8 4 (0.36%) SAP HR
8 4 (0.36%) SAP Payroll
9 3 (0.27%) Elite 3E
10 2 (0.18%) Remedy ITSM
10 2 (0.18%) SAP Business ByDesign
11 1 (0.091%) IBM Planning Analytics
11 1 (0.091%) Sage 200
11 1 (0.091%) SAP ERP
Cloud Services
1 293 (26.71%) Microsoft 365
2 219 (19.96%) Azure
3 126 (11.49%) Entra ID
4 113 (10.30%) Power Platform
5 51 (4.65%) Dynamics 365
6 47 (4.28%) SaaS
7 32 (2.92%) AWS
8 28 (2.55%) OneDrive
9 26 (2.37%) PowerApps
10 18 (1.64%) Power Automate
11 14 (1.28%) Google Workspace
12 8 (0.73%) Azure DevOps
13 5 (0.46%) Azure Monitor
13 5 (0.46%) dbt
14 4 (0.36%) OCI
14 4 (0.36%) PaaS
15 3 (0.27%) BigCommerce
15 3 (0.27%) IaaS
15 3 (0.27%) Oracle Service Cloud
16 2 (0.18%) Mimecast
Communications & Networking
1 82 (7.47%) Firewall
2 77 (7.02%) DNS
3 73 (6.65%) DHCP
4 60 (5.47%) VPN
5 51 (4.65%) LAN
6 46 (4.19%) WAN
7 42 (3.83%) TCP/IP
8 31 (2.83%) Remote Desktop
9 30 (2.73%) Wireless
10 19 (1.73%) WebEx
11 18 (1.64%) VoIP
12 17 (1.55%) Internet
12 17 (1.55%) SD-WAN
12 17 (1.55%) Wi-Fi
13 15 (1.37%) Broadband
14 14 (1.28%) Unified Communications
15 13 (1.19%) Skype
16 11 (1.00%) MPLS
16 11 (1.00%) WinSCP
17 8 (0.73%) Wireshark
Database & Business Intelligence
1 84 (7.66%) Power BI
2 72 (6.56%) SQL Server
3 25 (2.28%) Oracle Reports
3 25 (2.28%) Relational Database
4 17 (1.55%) MySQL
5 9 (0.82%) SQL Server Integration Services
6 7 (0.64%) Metabase
7 6 (0.55%) Oracle Database
8 5 (0.46%) Crystal Reports
8 5 (0.46%) Data Warehouse
8 5 (0.46%) PostgreSQL
8 5 (0.46%) SQL Server Reporting Services
9 2 (0.18%) Azure SQL Database
10 1 (0.091%) SAP BW
Development Applications
1 70 (6.38%) JIRA
2 20 (1.82%) Git
3 7 (0.64%) Bitbucket
3 7 (0.64%) Visual Studio
4 4 (0.36%) LabVIEW
General
1 501 (45.67%) Social Skills
2 164 (14.95%) Analytical Skills
3 157 (14.31%) Finance
4 105 (9.57%) Law
5 76 (6.93%) Organisational Skills
6 66 (6.02%) Manufacturing
7 62 (5.65%) Retail
8 55 (5.01%) Telecoms
9 50 (4.56%) Legal
10 31 (2.83%) Marketing
11 26 (2.37%) Advertising
12 16 (1.46%) Automotive
13 14 (1.28%) Back Office
14 13 (1.19%) Billing
14 13 (1.19%) Documentation Skills
15 12 (1.09%) Banking
16 10 (0.91%) Front Office
17 6 (0.55%) Pharmaceutical
18 5 (0.46%) Financial Institution
18 5 (0.46%) Presentation Skills
Libraries, Frameworks & Software Standards
1 17 (1.55%) .NET
2 15 (1.37%) HTML
3 14 (1.28%) EDI
4 11 (1.00%) CSS
5 9 (0.82%) FIX Protocol
5 9 (0.82%) Oracle Fusion
6 7 (0.64%) LDAP
6 7 (0.64%) REST
6 7 (0.64%) SOAP
7 5 (0.46%) Lightning Web Components
7 5 (0.46%) XML
8 4 (0.36%) JSON
8 4 (0.36%) Middleware
8 4 (0.36%) React
8 4 (0.36%) Software Packaging
9 3 (0.27%) Web Services
10 2 (0.18%) jQuery
11 1 (0.091%) MFC
Miscellaneous
1 96 (8.75%) Onboarding
2 70 (6.38%) Management Information System
3 64 (5.83%) Driving Licence
4 45 (4.10%) Video Conferencing
5 35 (3.19%) Enterprise Software
6 19 (1.73%) Self-Motivation
7 17 (1.55%) Data Centre
7 17 (1.55%) NHS
8 10 (0.91%) Product Ownership
9 9 (0.82%) Analytical Mindset
9 9 (0.82%) EPoS
9 9 (0.82%) Renewable Energy
10 8 (0.73%) Client/Server
10 8 (0.73%) FMCG
11 7 (0.64%) IoT
11 7 (0.64%) Mobile App
11 7 (0.64%) PKI
12 6 (0.55%) iPhone
13 5 (0.46%) iSeries
13 5 (0.46%) Reference Data
Operating Systems
1 367 (33.45%) Windows
2 105 (9.57%) Windows Server
3 87 (7.93%) Windows 10
4 49 (4.47%) Mac OS
5 40 (3.65%) Linux
6 36 (3.28%) Apple iOS
7 23 (2.10%) Android
8 22 (2.01%) Windows Server 2019
9 16 (1.46%) Windows Server 2016
10 13 (1.19%) Unix
11 6 (0.55%) Mac OS X
12 5 (0.46%) Solaris
13 4 (0.36%) Windows Server 2008
13 4 (0.36%) Windows Server 2012
14 3 (0.27%) Ubuntu
15 2 (0.18%) VMS
15 2 (0.18%) Windows 7
16 1 (0.091%) AIX
16 1 (0.091%) Windows Server 2003
Processes & Methodologies
1 385 (35.10%) Problem-Solving
2 328 (29.90%) Customer Service
3 248 (22.61%) ITIL
4 109 (9.94%) ERP
5 105 (9.57%) ITSM
6 102 (9.30%) Continuous Improvement
7 94 (8.57%) Business Intelligence
8 84 (7.66%) Process Improvement
9 82 (7.47%) Service Management
10 73 (6.65%) Change Management
11 58 (5.29%) Cybersecurity
12 56 (5.10%) Mentoring
13 48 (4.38%) CRM
14 46 (4.19%) Asset Management
15 42 (3.83%) Data Analysis
15 42 (3.83%) Incident Management
16 40 (3.65%) User Experience
17 36 (3.28%) Root Cause Analysis
18 34 (3.10%) Computer Science
19 31 (2.83%) Stakeholder Management
Programming Languages
1 253 (23.06%) SQL
2 38 (3.46%) PowerShell
3 32 (2.92%) C#
4 30 (2.73%) Python
4 30 (2.73%) T-SQL
5 11 (1.00%) Java
6 10 (0.91%) VB.NET
7 9 (0.82%) PL/SQL
7 9 (0.82%) VB
8 7 (0.64%) JavaScript
9 6 (0.55%) VBA
10 5 (0.46%) Data Analysis Expressions
10 5 (0.46%) Kusto Query Language
11 3 (0.27%) Apex Code
11 3 (0.27%) Bash
11 3 (0.27%) Bicep
12 2 (0.18%) Shell Script
13 1 (0.091%) ABAP
13 1 (0.091%) VBScript
Qualifications
1 151 (13.76%) Degree
2 61 (5.56%) Microsoft Certification
3 48 (4.38%) Security Cleared
4 41 (3.74%) SC Cleared
5 30 (2.73%) A+ Certification
6 25 (2.28%) MCP
7 24 (2.19%) DBS Check
8 21 (1.91%) ITIL Foundation Certificate
9 19 (1.73%) Computer Science Degree
10 16 (1.46%) HND
11 15 (1.37%) CCNA
11 15 (1.37%) Cisco Certification
12 14 (1.28%) ITIL Certification
13 13 (1.19%) HNC
14 11 (1.00%) Network+ Certification
15 10 (0.91%) MCSA
16 9 (0.82%) BPSS Clearance
17 5 (0.46%) MCSE
17 5 (0.46%) MCTS
18 4 (0.36%) DV Cleared
Quality Assurance & Compliance
1 85 (7.75%) SLA
2 24 (2.19%) QA
3 14 (1.28%) ISO/IEC 27001
4 13 (1.19%) Accessibility
5 9 (0.82%) Cyber Essentials
6 7 (0.64%) Data Quality
7 6 (0.55%) GDPR
8 4 (0.36%) 21 CFR Part 11
8 4 (0.36%) GxP
9 3 (0.27%) Cyber Essentials PLUS
10 1 (0.091%) PCI DSS
System Software
1 257 (23.43%) Active Directory
2 27 (2.46%) VMware Infrastructure
3 16 (1.46%) Hyper-V
4 15 (1.37%) Virtual Desktop
5 7 (0.64%) Virtual Machines
6 3 (0.27%) BitLocker
6 3 (0.27%) Firmware
7 1 (0.091%) XenApp
Systems Management
1 117 (10.67%) Microsoft Intune
2 20 (1.82%) SCCM
3 9 (0.82%) Grafana
4 8 (0.73%) Jamf Pro
5 7 (0.64%) Control-M
5 7 (0.64%) Kubernetes
5 7 (0.64%) Prometheus
5 7 (0.64%) WSUS
6 5 (0.46%) Autotask
7 3 (0.27%) Terraform
8 1 (0.091%) AirWatch
8 1 (0.091%) EMC NetWorker
8 1 (0.091%) SCOM
8 1 (0.091%) Symantec Endpoint Protection
Vendors
1 450 (41.02%) Microsoft
2 45 (4.10%) Oracle
3 41 (3.74%) Cisco
4 31 (2.83%) VMware
5 30 (2.73%) ServiceNow
6 28 (2.55%) SAP
7 27 (2.46%) Meraki
8 23 (2.10%) Adobe
9 19 (1.73%) CheckPoint
9 19 (1.73%) Palo Alto
10 18 (1.64%) Polycom
11 14 (1.28%) Apple
11 14 (1.28%) Google
11 14 (1.28%) Salesforce
12 12 (1.09%) Citrix
13 11 (1.00%) Fortinet
13 11 (1.00%) Northgate
13 11 (1.00%) SolarWinds
14 10 (0.91%) Guidewire
14 10 (0.91%) Sage