Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,000 per year, according to job vacancies posted during the 6 months leading to 25 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
25 Sep 2026
Same period 2025 Same period 2024
Rank 166 130 191
Rank change year-on-year -36 +61 -17
Permanent jobs requiring a Support Analyst 1,416 1,201 1,086
As % of all permanent jobs in the UK 1.21% 2.43% 1.41%
As % of the Job Titles category 1.30% 2.71% 1.48%
Number of salaries quoted 1,148 1,013 642
10th Percentile £26,338 £25,775 £25,000
25th Percentile £29,000 £28,000 £29,000
Median annual salary (50th Percentile) £34,000 £33,500 £35,000
Median % change year-on-year +1.49% -4.29% -1.41%
75th Percentile £42,500 £42,500 £45,000
90th Percentile £51,102 £53,750 £67,500
UK excluding London median annual salary £32,000 £31,500 £32,500
% change year-on-year +1.59% -3.08% -

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 109,088 44,314 73,256
% of permanent jobs with a recognized job title 93.07% 89.71% 95.27%
Number of salaries quoted 74,631 25,938 43,073
10th Percentile £30,000 £28,250 £30,500
25th Percentile £40,641 £36,250 £40,000
Median annual salary (50th Percentile) £59,000 £55,000 £55,000
Median % change year-on-year +7.27% - -8.33%
75th Percentile £77,500 £74,258 £75,000
90th Percentile £100,000 £95,000 £93,750
UK excluding London median annual salary £55,000 £47,500 £50,000
% change year-on-year +15.79% -5.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 25 September 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 25 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -31 1,280 £34,000 +3.03% 219
UK excluding London -6 1,166 £32,000 +1.59% 152
Work from Home +2 319 £37,250 +14.62% 84
South East +11 317 £32,500 -0.76% 42
North of England +27 285 £32,250 +4.03% 45
London -55 235 £43,558 -3.21% 90
Midlands -45 164 £35,000 +16.67% 22
North West +59 157 £32,500 +14.04% 28
East of England -4 143 £30,000 +1.69% 14
South West -59 136 £32,500 -2.99% 9
Yorkshire -10 117 £31,000 +8.77% 17
East Midlands -31 102 £35,000 +18.64% 14
West Midlands -64 62 £34,500 +4.55% 8
Scotland +18 50 £30,000 -28.14% 8
Northern Ireland -50 49 £40,000 -20.00% 8
Wales -64 22 £35,000 +16.67% 5
North East -80 11 £30,000 -4.76%

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 25 September 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 501 (35.38%) Microsoft
2 457 (32.27%) Problem-Solving
3 433 (30.58%) Windows
4 428 (30.23%) Microsoft 365
5 301 (21.26%) Active Directory
6 285 (20.13%) ITIL
7 270 (19.07%) Customer Service
8 251 (17.73%) SQL
9 248 (17.51%) Continuous Improvement
10 211 (14.90%) Azure
11 197 (13.91%) ITSM
12 174 (12.29%) Service Management
13 147 (10.38%) ERP
14 142 (10.03%) Entra ID
15 137 (9.68%) Degree
16 135 (9.53%) SharePoint
17 132 (9.32%) Windows Server
18 123 (8.69%) Microsoft Office
19 109 (7.70%) Project Delivery
20 108 (7.63%) Change Management
21 104 (7.34%) Microsoft Intune
22 92 (6.50%) Root Cause Analysis
23 89 (6.29%) DNS
23 89 (6.29%) Microsoft Exchange
24 84 (5.93%) Stakeholder Engagement
25 82 (5.79%) Service Delivery
26 81 (5.72%) Collaborative Working
26 81 (5.72%) DHCP
27 80 (5.65%) SaaS
27 80 (5.65%) User Experience

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 135 (9.53%) SharePoint
2 89 (6.29%) Microsoft Exchange
3 27 (1.91%) IIS
4 14 (0.99%) Confluence
5 11 (0.78%) Skype for Business
6 3 (0.21%) SAS
7 2 (0.14%) Office Communications Server
7 2 (0.14%) Tomcat
8 1 (0.071%) Blackberry Enterprise Server
8 1 (0.071%) Exchange Server 2013
Applications
1 123 (8.69%) Microsoft Office
2 66 (4.66%) Microsoft Excel
3 22 (1.55%) Microsoft PowerPoint
4 3 (0.21%) Photoshop
5 2 (0.14%) Siemens NX
6 1 (0.071%) Revit
6 1 (0.071%) Windchill
Business Applications
1 17 (1.20%) iTrent
2 15 (1.06%) Dynamics CRM
2 15 (1.06%) NetSuite
3 14 (0.99%) Oracle Retail
4 13 (0.92%) Visualfiles
5 10 (0.71%) Dynamics NAV
6 8 (0.56%) Oracle EBS
6 8 (0.56%) Oracle Financials
7 7 (0.49%) Dynamics AX
7 7 (0.49%) Fidessa
7 7 (0.49%) Infor M3
8 6 (0.42%) NEC Housing
9 5 (0.35%) Elite 3E
9 5 (0.35%) SAP Business One
9 5 (0.35%) Unit4 Business World
10 4 (0.28%) JDE OneWorld
10 4 (0.28%) JDE World
10 4 (0.28%) Oracle Applications
10 4 (0.28%) Oracle EBS R12
10 4 (0.28%) Payment Gateway
Cloud Services
1 428 (30.23%) Microsoft 365
2 211 (14.90%) Azure
3 142 (10.03%) Entra ID
4 80 (5.65%) SaaS
5 67 (4.73%) Power Platform
6 61 (4.31%) OneDrive
7 59 (4.17%) Dynamics 365
8 21 (1.48%) PowerApps
9 18 (1.27%) Power Automate
10 17 (1.20%) Google Workspace
11 15 (1.06%) Microsoft Copilot
12 13 (0.92%) AWS
13 11 (0.78%) Azure DevOps
14 9 (0.64%) Mimecast
15 6 (0.42%) GitHub
15 6 (0.42%) Slack
16 5 (0.35%) GCP
17 4 (0.28%) BigCommerce
17 4 (0.28%) IaaS
17 4 (0.28%) PaaS
Communications & Networking
1 89 (6.29%) DNS
2 81 (5.72%) DHCP
3 64 (4.52%) TCP/IP
4 54 (3.81%) WAN
5 53 (3.74%) Firewall
5 53 (3.74%) VPN
6 48 (3.39%) Wi-Fi
7 40 (2.82%) LAN
8 25 (1.77%) Unified Communications
9 22 (1.55%) VLAN
10 21 (1.48%) VoIP
11 13 (0.92%) SD-WAN
11 13 (0.92%) WebEx
12 12 (0.85%) Wireless
13 11 (0.78%) Broadband
13 11 (0.78%) Skype
14 10 (0.71%) 4G
14 10 (0.71%) FIX Connectivity
15 7 (0.49%) Network Security
16 6 (0.42%) Structured Cabling
Database & Business Intelligence
1 65 (4.59%) SQL Server
2 45 (3.18%) Power BI
3 24 (1.69%) Crystal Reports
4 7 (0.49%) Relational Database
5 6 (0.42%) SQL Server Integration Services
5 6 (0.42%) SQL Server Reporting Services
6 5 (0.35%) MySQL
7 4 (0.28%) BusinessObjects
7 4 (0.28%) Oracle Database
7 4 (0.28%) Oracle Reports
7 4 (0.28%) Power Query
8 3 (0.21%) Data Warehouse
8 3 (0.21%) Qlik Sense
8 3 (0.21%) Tableau
9 1 (0.071%) PostgreSQL
9 1 (0.071%) SQL Server Analysis Services
Development Applications
1 54 (3.81%) JIRA
2 4 (0.28%) Eclipse
2 4 (0.28%) Git
2 4 (0.28%) Oracle Forms
2 4 (0.28%) Toad
3 1 (0.071%) Hudson
General
1 531 (37.50%) Social Skills
2 213 (15.04%) Analytical Skills
3 200 (14.12%) Finance
4 90 (6.36%) Law
5 86 (6.07%) Organisational Skills
6 78 (5.51%) Manufacturing
7 70 (4.94%) Legal
8 67 (4.73%) Retail
9 42 (2.97%) Presentation Skills
10 37 (2.61%) Documentation Skills
11 35 (2.47%) Banking
12 21 (1.48%) Public Sector
13 19 (1.34%) Advertising
14 14 (0.99%) Automotive
15 11 (0.78%) Front Office
15 11 (0.78%) Inclusion and Diversity
15 11 (0.78%) Local Government
16 9 (0.64%) Investment Banking
16 9 (0.64%) Legal Technology
17 7 (0.49%) International Banking
Libraries, Frameworks & Software Standards
1 30 (2.12%) XML
2 22 (1.55%) HTML
3 21 (1.48%) .NET
3 21 (1.48%) FIX Protocol
4 19 (1.34%) CSS
4 19 (1.34%) Web Services
5 15 (1.06%) REST
6 12 (0.85%) .NET Framework
6 12 (0.85%) SOAP
7 9 (0.64%) JSON
8 6 (0.42%) EDI
9 4 (0.28%) Oracle Fusion
9 4 (0.28%) WSDL
9 4 (0.28%) XSD
9 4 (0.28%) XSLT
10 3 (0.21%) Elastic Stack
10 3 (0.21%) Kafka
10 3 (0.21%) Middleware
11 2 (0.14%) 802.1X
12 1 (0.071%) Terraform
Miscellaneous
1 79 (5.58%) Onboarding
2 65 (4.59%) Driving Licence
3 49 (3.46%) Management Information System
4 34 (2.40%) Self-Motivation
5 30 (2.12%) Video Conferencing
6 20 (1.41%) Analytical Mindset
7 19 (1.34%) Client/Server
8 14 (0.99%) Enterprise Software
9 13 (0.92%) FMCG
10 12 (0.85%) iPhone
11 10 (0.71%) CMDB
11 10 (0.71%) iPad
12 9 (0.64%) Fixed Income
12 9 (0.64%) Hybrid Cloud
13 8 (0.56%) Data Structures
14 7 (0.49%) Equities
15 6 (0.42%) Data Centre
15 6 (0.42%) Hedge funds
15 6 (0.42%) Linux Command Line
15 6 (0.42%) NHS
Operating Systems
1 433 (30.58%) Windows
2 132 (9.32%) Windows Server
3 75 (5.30%) Windows 10
4 51 (3.60%) Linux
5 27 (1.91%) Mac OS
6 23 (1.62%) Android
7 21 (1.48%) Apple iOS
8 16 (1.13%) Unix
8 16 (1.13%) Windows Server 2019
9 6 (0.42%) CentOS
9 6 (0.42%) Rocky
9 6 (0.42%) Ubuntu
10 5 (0.35%) Solaris
11 4 (0.28%) Windows Server 2016
Processes & Methodologies
1 457 (32.27%) Problem-Solving
2 285 (20.13%) ITIL
3 270 (19.07%) Customer Service
4 248 (17.51%) Continuous Improvement
5 197 (13.91%) ITSM
6 174 (12.29%) Service Management
7 147 (10.38%) ERP
8 109 (7.70%) Project Delivery
9 108 (7.63%) Change Management
10 92 (6.50%) Root Cause Analysis
11 84 (5.93%) Stakeholder Engagement
12 82 (5.79%) Service Delivery
13 81 (5.72%) Collaborative Working
14 80 (5.65%) User Experience
15 73 (5.16%) Process Improvement
16 71 (5.01%) Incident Management
17 67 (4.73%) Problem Management
18 64 (4.52%) Logistics
19 61 (4.31%) Business Intelligence
19 61 (4.31%) Release Management
Programming Languages
1 251 (17.73%) SQL
2 71 (5.01%) PowerShell
3 31 (2.19%) C#
3 31 (2.19%) JavaScript
4 19 (1.34%) Python
5 11 (0.78%) Bash
5 11 (0.78%) Java
6 9 (0.64%) C++
6 9 (0.64%) Ruby
7 8 (0.56%) PL/SQL
8 6 (0.42%) T-SQL
9 5 (0.35%) Perl
10 4 (0.28%) PHP
10 4 (0.28%) VB
10 4 (0.28%) XPath
11 3 (0.21%) VBA
12 2 (0.14%) Google Apps Script
12 2 (0.14%) Tcl
13 1 (0.071%) R
13 1 (0.071%) VB.NET
Qualifications
1 137 (9.68%) Degree
2 60 (4.24%) A+ Certification
3 39 (2.75%) Microsoft Certification
3 39 (2.75%) Security Cleared
4 21 (1.48%) Computer Science Degree
5 18 (1.27%) SC Cleared
6 14 (0.99%) Network+ Certification
7 11 (0.78%) BPSS Clearance
8 10 (0.71%) ITIL Certification
9 9 (0.64%) ITIL Foundation Certificate
10 8 (0.56%) DBS Check
10 8 (0.56%) Microsoft Certified Professional
11 7 (0.49%) CCNA
11 7 (0.49%) Cisco Certification
12 6 (0.42%) AAT
12 6 (0.42%) MBCS
13 4 (0.28%) MCSA
13 4 (0.28%) MCSE
14 3 (0.21%) Azure Certification
Quality Assurance & Compliance
1 49 (3.46%) SLA
2 24 (1.69%) ISO/IEC 27001
3 14 (0.99%) Data Quality
4 13 (0.92%) Cyber Essentials
5 9 (0.64%) GDPR
6 8 (0.56%) QA
7 4 (0.28%) Accessibility
8 2 (0.14%) PCI DSS
9 1 (0.071%) Cyber Essentials PLUS
9 1 (0.071%) DICOM
9 1 (0.071%) PMO
System Software
1 301 (21.26%) Active Directory
2 37 (2.61%) Hyper-V
3 32 (2.26%) VMware Infrastructure
4 10 (0.71%) Firmware
5 9 (0.64%) Virtual Desktop
6 3 (0.21%) Microsoft Virtual Server
6 3 (0.21%) Virtual Machines
6 3 (0.21%) Virtual Servers
7 2 (0.14%) vSphere
7 2 (0.14%) XenApp
8 1 (0.071%) BitLocker
Systems Management
1 104 (7.34%) Microsoft Intune
2 11 (0.78%) SCCM
2 11 (0.78%) Systems Management Server (SMS)
3 7 (0.49%) Jamf Pro
4 6 (0.42%) Kibana
5 2 (0.14%) FortiGate
5 2 (0.14%) Grafana
6 1 (0.071%) Autotask
6 1 (0.071%) Cisco CUCM
6 1 (0.071%) Failover Clustering
6 1 (0.071%) Microsoft Clustering
Vendors
1 501 (35.38%) Microsoft
2 74 (5.23%) ServiceNow
3 55 (3.88%) Oracle
4 43 (3.04%) VMware
5 38 (2.68%) SAP
6 30 (2.12%) Cisco
7 19 (1.34%) Citrix
7 19 (1.34%) IFS
7 19 (1.34%) iManage
8 17 (1.20%) Apple
8 17 (1.20%) Google
9 15 (1.06%) Salesforce
10 14 (0.99%) Sage
11 13 (0.92%) Epicor
12 12 (0.85%) IBM
12 12 (0.85%) Meraki
13 11 (0.78%) Polycom
14 10 (0.71%) IBM Sterling
14 10 (0.71%) Starlink
15 9 (0.64%) FIS