Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 29 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
29 May 2026
Same period 2025 Same period 2024
Rank 163 154 195
Rank change year-on-year -9 +41 +63
Permanent jobs requiring a Support Analyst 1,187 928 1,457
As % of all permanent jobs in the UK 1.27% 2.16% 1.46%
As % of the Job Titles category 1.36% 2.42% 1.54%
Number of salaries quoted 919 776 1,151
10th Percentile £26,250 £25,000 £24,750
25th Percentile £30,000 £28,000 £27,500
Median annual salary (50th Percentile) £35,000 £35,000 £35,000
Median % change year-on-year - - +2.94%
75th Percentile £42,500 £47,500 £47,500
90th Percentile £49,000 £57,500 £60,000
UK excluding London median annual salary £33,000 £32,000 £32,000
% change year-on-year +3.13% - +4.92%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 87,064 38,294 94,653
% of permanent jobs with a recognized job title 93.44% 89.31% 94.72%
Number of salaries quoted 57,954 21,519 69,253
10th Percentile £30,000 £29,750 £28,500
25th Percentile £40,000 £40,000 £38,500
Median annual salary (50th Percentile) £55,000 £57,500 £52,500
Median % change year-on-year -4.35% +9.52% -12.50%
75th Percentile £75,000 £77,500 £70,000
90th Percentile £95,000 £100,000 £90,000
UK excluding London median annual salary £50,000 £50,967 £50,000
% change year-on-year -1.90% +1.93% -6.54%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 29 May 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 29 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -12 1,072 £35,000 +0.05% 99
UK excluding London +27 947 £33,000 +3.13% 96
South East +50 301 £32,500 -7.14% 43
Work from Home +40 248 £38,500 +4.05% 33
London -46 212 £40,500 -14.74% 19
North of England -23 190 £35,000 +22.81% 24
Midlands -16 157 £35,000 +16.67% 13
South West -11 128 £32,500 +8.33% 8
Yorkshire -41 99 £30,000 +5.26% 17
West Midlands -21 95 £35,000 +14.75% 7
North West +17 90 £35,000 +11.55% 7
East of England -22 84 £30,000 -7.69% 5
Scotland +60 80 £32,500 -24.86% 3
East Midlands -21 62 £35,000 +18.64% 6
Wales -35 5 £35,000 +35.27% 2
Northern Ireland -37 2 £32,000 -36.00%
North East -52 1 £43,500 +27.94%

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 29 May 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 407 (34.29%) Microsoft
2 353 (29.74%) Windows
3 334 (28.14%) Microsoft 365
4 264 (22.24%) Problem-Solving
5 245 (20.64%) SQL
6 240 (20.22%) Active Directory
7 208 (17.52%) Azure
8 185 (15.59%) ITIL
9 167 (14.07%) Customer Service
10 145 (12.22%) ERP
11 131 (11.04%) Continuous Improvement
12 117 (9.86%) Degree
12 117 (9.86%) ITSM
13 115 (9.69%) Microsoft Office
14 102 (8.59%) Entra ID
15 99 (8.34%) Windows Server
16 93 (7.83%) Process Improvement
17 89 (7.50%) Windows 10
18 88 (7.41%) SharePoint
19 86 (7.25%) Service Management
20 84 (7.08%) Power Platform
20 84 (7.08%) SQL Server
21 78 (6.57%) Business Intelligence
22 75 (6.32%) Change Management
23 73 (6.15%) Microsoft Exchange
23 73 (6.15%) SLA
24 65 (5.48%) Power BI
25 64 (5.39%) JIRA
25 64 (5.39%) Microsoft Intune
26 62 (5.22%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 88 (7.41%) SharePoint
2 73 (6.15%) Microsoft Exchange
3 24 (2.02%) IIS
4 11 (0.93%) Confluence
4 11 (0.93%) Skype for Business
5 5 (0.42%) CMS
6 3 (0.25%) SAS
6 3 (0.25%) WebSphere
6 3 (0.25%) WebSphere Application Server
7 2 (0.17%) Tomcat
Applications
1 115 (9.69%) Microsoft Office
2 57 (4.80%) Microsoft Excel
3 21 (1.77%) Microsoft PowerPoint
4 13 (1.10%) MS Visio
5 3 (0.25%) Photoshop
Business Applications
1 24 (2.02%) Dynamics CRM
2 18 (1.52%) NEC Housing
3 16 (1.35%) Dynamics NAV
4 14 (1.18%) Dynamics AX
4 14 (1.18%) Unit4 Business World
5 11 (0.93%) Visualfiles
6 10 (0.84%) Elite 3E
7 9 (0.76%) Endur
7 9 (0.76%) Magento
8 8 (0.67%) Shopify
9 5 (0.42%) NetSuite
9 5 (0.42%) SAP Business One
9 5 (0.42%) SAP ERP
10 4 (0.34%) Dynamics GP
10 4 (0.34%) JDE World
10 4 (0.34%) Oracle Retail
10 4 (0.34%) Primavera
10 4 (0.34%) SAP HR
10 4 (0.34%) SAP Payroll
10 4 (0.34%) SAP S/4HANA
Cloud Services
1 334 (28.14%) Microsoft 365
2 208 (17.52%) Azure
3 102 (8.59%) Entra ID
4 84 (7.08%) Power Platform
5 46 (3.88%) Dynamics 365
6 45 (3.79%) OneDrive
7 39 (3.29%) SaaS
8 25 (2.11%) AWS
9 22 (1.85%) Power Automate
10 19 (1.60%) Azure DevOps
11 16 (1.35%) Google Workspace
12 14 (1.18%) PowerApps
13 12 (1.01%) PaaS
14 11 (0.93%) Boomi
14 11 (0.93%) IaaS
14 11 (0.93%) iPaaS
14 11 (0.93%) Workato
15 10 (0.84%) ClickUp
15 10 (0.84%) Microsoft Copilot
16 9 (0.76%) dbt
Communications & Networking
1 62 (5.22%) DNS
2 56 (4.72%) DHCP
3 53 (4.47%) VPN
4 42 (3.54%) Firewall
5 36 (3.03%) TCP/IP
6 24 (2.02%) VoIP
6 24 (2.02%) WAN
7 21 (1.77%) Broadband
8 19 (1.60%) Unified Communications
9 17 (1.43%) Wi-Fi
10 14 (1.18%) VLAN
11 13 (1.10%) LAN
12 12 (1.01%) 4G
12 12 (1.01%) WinSCP
13 11 (0.93%) Skype
13 11 (0.93%) WebEx
14 8 (0.67%) Wireless
15 7 (0.59%) Network Security
16 5 (0.42%) SD-WAN
16 5 (0.42%) Structured Cabling
Database & Business Intelligence
1 84 (7.08%) SQL Server
2 65 (5.48%) Power BI
3 24 (2.02%) Relational Database
4 19 (1.60%) Crystal Reports
5 16 (1.35%) SQL Server Integration Services
6 13 (1.10%) SQL Server Reporting Services
7 12 (1.01%) Metabase
8 10 (0.84%) Oracle Reports
9 9 (0.76%) Data Warehouse
10 8 (0.67%) PostgreSQL
11 7 (0.59%) BusinessObjects
11 7 (0.59%) Power Query
12 5 (0.42%) SAP BW
13 4 (0.34%) DB2
13 4 (0.34%) MySQL
14 3 (0.25%) Azure SQL Database
15 1 (0.084%) SQL Server Analysis Services
Development Applications
1 64 (5.39%) JIRA
2 15 (1.26%) Git
3 12 (1.01%) Visual Studio
4 4 (0.34%) LabVIEW
5 2 (0.17%) Eclipse
5 2 (0.17%) Rational Rhapsody
6 1 (0.084%) SQL Server Management Studio (SSMS)
General
1 325 (27.38%) Social Skills
2 190 (16.01%) Finance
3 117 (9.86%) Analytical Skills
4 86 (7.25%) Manufacturing
5 78 (6.57%) Law
6 68 (5.73%) Legal
7 62 (5.22%) Retail
8 50 (4.21%) Organisational Skills
9 47 (3.96%) Documentation Skills
10 29 (2.44%) Telecoms
11 21 (1.77%) Banking
12 16 (1.35%) Advertising
13 12 (1.01%) Billing
14 11 (0.93%) Local Government
15 10 (0.84%) Back Office
15 10 (0.84%) Inclusion and Diversity
16 9 (0.76%) Financial Institution
16 9 (0.76%) Marketing
17 8 (0.67%) International Banking
17 8 (0.67%) Public Sector
Libraries, Frameworks & Software Standards
1 37 (3.12%) .NET
2 22 (1.85%) Web Services
3 17 (1.43%) Middleware
4 12 (1.01%) CSS
4 12 (1.01%) HTML
5 11 (0.93%) REST
6 9 (0.76%) XML
7 8 (0.67%) SOAP
8 5 (0.42%) EDI
8 5 (0.42%) FIX Protocol
9 4 (0.34%) .NET Framework
9 4 (0.34%) Elastic Stack
9 4 (0.34%) JSON
10 3 (0.25%) Kafka
11 2 (0.17%) 802.1X
12 1 (0.084%) SAP CAF
Miscellaneous
1 64 (5.39%) Onboarding
2 51 (4.30%) Driving Licence
3 42 (3.54%) Video Conferencing
4 40 (3.37%) Management Information System
5 20 (1.68%) Client/Server
6 19 (1.60%) Analytical Mindset
6 19 (1.60%) Self-Motivation
7 15 (1.26%) Product Ownership
8 14 (1.18%) NHS
9 12 (1.01%) Renewable Energy
10 10 (0.84%) Low-Code
11 9 (0.76%) EPoS
12 8 (0.67%) Housing Association
12 8 (0.67%) Hybrid Cloud
13 6 (0.51%) Enterprise Software
13 6 (0.51%) IoT
14 5 (0.42%) Data Protection Act
14 5 (0.42%) iPhone
14 5 (0.42%) iSeries
15 4 (0.34%) CCTV
Operating Systems
1 353 (29.74%) Windows
2 99 (8.34%) Windows Server
3 89 (7.50%) Windows 10
4 36 (3.03%) Android
5 27 (2.27%) Linux
6 19 (1.60%) Mac OS
7 16 (1.35%) Apple iOS
8 14 (1.18%) Windows Server 2019
9 4 (0.34%) Windows Server 2012
10 2 (0.17%) Solaris
10 2 (0.17%) Ubuntu
10 2 (0.17%) Unix
10 2 (0.17%) Windows Server 2016
11 1 (0.084%) Windows 7
11 1 (0.084%) Windows Server 2008
Processes & Methodologies
1 264 (22.24%) Problem-Solving
2 185 (15.59%) ITIL
3 167 (14.07%) Customer Service
4 145 (12.22%) ERP
5 131 (11.04%) Continuous Improvement
6 117 (9.86%) ITSM
7 93 (7.83%) Process Improvement
8 86 (7.25%) Service Management
9 78 (6.57%) Business Intelligence
10 75 (6.32%) Change Management
11 47 (3.96%) Service Delivery
12 45 (3.79%) CRM
13 44 (3.71%) Incident Management
14 39 (3.29%) Cybersecurity
15 37 (3.12%) Data Analysis
16 35 (2.95%) Migration
17 34 (2.86%) Computer Science
18 33 (2.78%) Data Management
18 33 (2.78%) Root Cause Analysis
19 31 (2.61%) DevOps
Programming Languages
1 245 (20.64%) SQL
2 44 (3.71%) PowerShell
3 26 (2.19%) C#
4 23 (1.94%) T-SQL
5 18 (1.52%) JavaScript
6 15 (1.26%) Python
7 14 (1.18%) VB.NET
8 11 (0.93%) Java
9 8 (0.67%) PL/SQL
10 7 (0.59%) PHP
11 5 (0.42%) ABAP
12 4 (0.34%) Delphi
12 4 (0.34%) Pascal
13 3 (0.25%) VBA
14 2 (0.17%) Tcl
15 1 (0.084%) R
Qualifications
1 117 (9.86%) Degree
2 48 (4.04%) A+ Certification
3 41 (3.45%) Microsoft Certification
4 39 (3.29%) Security Cleared
5 23 (1.94%) SC Cleared
6 19 (1.60%) Microsoft Certified Professional
7 12 (1.01%) HND
8 9 (0.76%) HNC
9 8 (0.67%) DV Cleared
10 7 (0.59%) Computer Science Degree
11 6 (0.51%) MBCS
11 6 (0.51%) MCSA
12 5 (0.42%) SAP Certification
13 4 (0.34%) DBS Check
13 4 (0.34%) MCSE
14 3 (0.25%) Azure Certification
14 3 (0.25%) BPSS Clearance
14 3 (0.25%) ITIL Certification
14 3 (0.25%) ITIL Foundation Certificate
15 2 (0.17%) Network+ Certification
Quality Assurance & Compliance
1 73 (6.15%) SLA
2 19 (1.60%) ISO/IEC 27001
3 16 (1.35%) Accessibility
4 15 (1.26%) Cyber Essentials
5 14 (1.18%) Data Quality
6 11 (0.93%) QA
7 9 (0.76%) GDPR
8 6 (0.51%) Cyber Essentials PLUS
9 4 (0.34%) Actionable Recommendations
10 1 (0.084%) DICOM
10 1 (0.084%) PCI DSS
10 1 (0.084%) PMO
System Software
1 240 (20.22%) Active Directory
2 22 (1.85%) VMware Infrastructure
3 19 (1.60%) Hyper-V
4 11 (0.93%) Virtual Desktop
5 5 (0.42%) BitLocker
5 5 (0.42%) XenApp
6 4 (0.34%) Virtual Machines
7 3 (0.25%) Docker
7 3 (0.25%) Microsoft Virtual Server
7 3 (0.25%) Virtual Servers
8 2 (0.17%) Firmware
9 1 (0.084%) vSphere
Systems Management
1 64 (5.39%) Microsoft Intune
2 28 (2.36%) SCCM
3 7 (0.59%) Single Sign-On
4 4 (0.34%) Kibana
5 2 (0.17%) Jamf Pro
6 1 (0.084%) Autotask
6 1 (0.084%) FortiGate
6 1 (0.084%) Terraform
Vendors
1 407 (34.29%) Microsoft
2 48 (4.04%) ServiceNow
3 34 (2.86%) Oracle
4 32 (2.70%) VMware
5 27 (2.27%) SAP
6 24 (2.02%) iManage
7 19 (1.60%) Google
8 16 (1.35%) Adobe
8 16 (1.35%) Freshdesk
9 15 (1.26%) Northgate
10 14 (1.18%) Citrix
11 13 (1.10%) Apple
12 12 (1.01%) Nintex
12 12 (1.01%) Starlink
13 11 (0.93%) Cisco
13 11 (0.93%) ConnectWise
13 11 (0.93%) HubSpot
13 11 (0.93%) Intapp
14 10 (0.84%) IFS
14 10 (0.84%) SolarWinds