Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,000 per year, according to job vacancies posted during the 6 months leading to 2 October 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
2 Oct 2026
Same period 2025 Same period 2024
Rank 167 132 192
Rank change year-on-year -35 +60 -21
Permanent jobs requiring a Support Analyst 1,433 1,189 1,064
As % of all permanent jobs in the UK 1.21% 2.40% 1.42%
As % of the Job Titles category 1.31% 2.67% 1.49%
Number of salaries quoted 1,147 1,000 625
10th Percentile £26,250 £25,863 £25,000
25th Percentile £29,000 £28,000 £30,000
Median annual salary (50th Percentile) £34,000 £33,250 £35,000
Median % change year-on-year +2.26% -5.00% -2.78%
75th Percentile £42,500 £42,313 £47,500
90th Percentile £51,152 £53,750 £67,500
UK excluding London median annual salary £31,250 £31,500 £32,500
% change year-on-year -0.79% -3.08% -

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 109,690 44,526 71,445
% of permanent jobs with a recognized job title 92.87% 89.77% 95.29%
Number of salaries quoted 74,912 25,656 41,522
10th Percentile £30,000 £28,250 £30,750
25th Percentile £40,825 £36,250 £40,013
Median annual salary (50th Percentile) £58,600 £55,000 £55,000
Median % change year-on-year +6.55% - -8.33%
75th Percentile £77,000 £73,775 £75,000
90th Percentile £98,750 £95,000 £93,750
UK excluding London median annual salary £55,000 £47,500 £50,000
% change year-on-year +15.79% -5.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 2 October 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 2 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -27 1,281 £34,000 +2.26% 261
UK excluding London -2 1,180 £31,250 -0.79% 181
South East +10 321 £32,500 -0.76% 45
Work from Home -2 320 £37,500 +15.38% 96
North of England +30 292 £32,250 +4.03% 47
London -68 237 £44,615 -0.86% 104
North West +62 163 £32,500 +14.04% 31
Midlands -55 160 £35,000 +16.67% 27
East of England -9 147 £30,000 +1.69% 18
South West -61 124 £32,500 -7.14% 20
Yorkshire -5 118 £32,500 +16.07% 16
East Midlands -29 103 £35,000 +18.64% 16
Northern Ireland -30 67 £40,000 -20.00% 5
West Midlands -69 57 £34,500 +4.55% 11
Scotland +15 47 £30,000 -14.29% 12
Wales -70 22 £35,000 +16.67% 8
North East -73 11 £30,000 -9.77%

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 2 October 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 497 (34.68%) Microsoft
2 467 (32.59%) Problem-Solving
3 429 (29.94%) Windows
4 424 (29.59%) Microsoft 365
5 305 (21.28%) ITIL
6 295 (20.59%) Active Directory
7 282 (19.68%) Customer Service
8 268 (18.70%) Continuous Improvement
9 250 (17.45%) SQL
10 216 (15.07%) ITSM
11 209 (14.58%) Azure
12 196 (13.68%) Service Management
13 157 (10.96%) Degree
14 143 (9.98%) ERP
15 141 (9.84%) Entra ID
16 133 (9.28%) SharePoint
17 132 (9.21%) Windows Server
18 128 (8.93%) Project Delivery
19 125 (8.72%) Change Management
20 122 (8.51%) Microsoft Office
21 109 (7.61%) Root Cause Analysis
22 104 (7.26%) Microsoft Intune
23 102 (7.12%) Stakeholder Engagement
24 99 (6.91%) User Experience
25 92 (6.42%) DNS
26 88 (6.14%) Microsoft Exchange
27 86 (6.00%) Collaborative Working
28 84 (5.86%) DHCP
28 84 (5.86%) Problem Management
28 84 (5.86%) Service Delivery

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 133 (9.28%) SharePoint
2 88 (6.14%) Microsoft Exchange
3 26 (1.81%) IIS
4 14 (0.98%) Confluence
5 9 (0.63%) Skype for Business
6 3 (0.21%) SAS
7 2 (0.14%) Office Communications Server
7 2 (0.14%) Tomcat
8 1 (0.070%) Blackberry Enterprise Server
8 1 (0.070%) Exchange Server 2013
Applications
1 122 (8.51%) Microsoft Office
2 64 (4.47%) Microsoft Excel
3 20 (1.40%) Microsoft PowerPoint
4 3 (0.21%) Photoshop
5 2 (0.14%) Siemens NX
6 1 (0.070%) Revit
6 1 (0.070%) Windchill
Business Applications
1 17 (1.19%) iTrent
2 15 (1.05%) Dynamics CRM
2 15 (1.05%) NetSuite
3 14 (0.98%) Oracle Retail
4 12 (0.84%) Visualfiles
5 9 (0.63%) Dynamics NAV
6 8 (0.56%) Oracle EBS
6 8 (0.56%) Oracle Financials
7 7 (0.49%) Dynamics AX
7 7 (0.49%) Fidessa
7 7 (0.49%) Infor M3
8 6 (0.42%) NEC Housing
9 5 (0.35%) SAP Business One
9 5 (0.35%) Unit4 Business World
10 4 (0.28%) JDE OneWorld
10 4 (0.28%) JDE World
10 4 (0.28%) Oracle Applications
10 4 (0.28%) Oracle EBS R12
10 4 (0.28%) Oracle Procure-to-Pay
10 4 (0.28%) Shopify
Cloud Services
1 424 (29.59%) Microsoft 365
2 209 (14.58%) Azure
3 141 (9.84%) Entra ID
4 80 (5.58%) SaaS
5 68 (4.75%) Power Platform
6 61 (4.26%) OneDrive
7 60 (4.19%) Dynamics 365
8 21 (1.47%) PowerApps
9 19 (1.33%) Power Automate
10 16 (1.12%) Google Workspace
11 15 (1.05%) Microsoft Copilot
12 12 (0.84%) AWS
12 12 (0.84%) Azure DevOps
13 9 (0.63%) Mimecast
14 6 (0.42%) BigCommerce
14 6 (0.42%) GitHub
14 6 (0.42%) Slack
15 5 (0.35%) GCP
16 4 (0.28%) OCI
17 3 (0.21%) NetDocuments
Communications & Networking
1 92 (6.42%) DNS
2 84 (5.86%) DHCP
3 64 (4.47%) TCP/IP
4 51 (3.56%) Firewall
4 51 (3.56%) VPN
5 50 (3.49%) WAN
6 46 (3.21%) Wi-Fi
7 38 (2.65%) LAN
8 24 (1.67%) Unified Communications
9 22 (1.54%) VLAN
10 19 (1.33%) VoIP
11 13 (0.91%) Wireless
12 12 (0.84%) SD-WAN
12 12 (0.84%) WebEx
13 11 (0.77%) Broadband
14 10 (0.70%) 4G
14 10 (0.70%) FIX Connectivity
15 9 (0.63%) Skype
16 6 (0.42%) MPLS
16 6 (0.42%) Structured Cabling
Database & Business Intelligence
1 64 (4.47%) SQL Server
2 45 (3.14%) Power BI
3 23 (1.61%) Crystal Reports
4 6 (0.42%) Relational Database
4 6 (0.42%) SQL Server Reporting Services
5 5 (0.35%) MySQL
5 5 (0.35%) SQL Server Integration Services
6 4 (0.28%) Data Warehouse
6 4 (0.28%) Oracle Database
6 4 (0.28%) Oracle Reports
6 4 (0.28%) Qlik Sense
6 4 (0.28%) Tableau
7 3 (0.21%) BusinessObjects
7 3 (0.21%) Power Query
8 1 (0.070%) PostgreSQL
8 1 (0.070%) SQL Server Analysis Services
Development Applications
1 55 (3.84%) JIRA
2 4 (0.28%) Eclipse
2 4 (0.28%) Git
2 4 (0.28%) Oracle Forms
2 4 (0.28%) Toad
3 1 (0.070%) Hudson
General
1 555 (38.73%) Social Skills
2 237 (16.54%) Analytical Skills
3 201 (14.03%) Finance
4 91 (6.35%) Law
4 91 (6.35%) Organisational Skills
5 74 (5.16%) Manufacturing
6 70 (4.88%) Legal
7 66 (4.61%) Retail
8 60 (4.19%) Presentation Skills
9 34 (2.37%) Banking
9 34 (2.37%) Documentation Skills
10 21 (1.47%) Public Sector
11 18 (1.26%) Advertising
12 14 (0.98%) Automotive
13 11 (0.77%) Front Office
13 11 (0.77%) Inclusion and Diversity
14 9 (0.63%) Investment Banking
14 9 (0.63%) Legal Technology
15 8 (0.56%) Local Government
16 7 (0.49%) Telecoms
Libraries, Frameworks & Software Standards
1 30 (2.09%) XML
2 22 (1.54%) .NET
3 21 (1.47%) FIX Protocol
3 21 (1.47%) HTML
4 19 (1.33%) Web Services
5 18 (1.26%) CSS
6 15 (1.05%) REST
7 12 (0.84%) .NET Framework
7 12 (0.84%) SOAP
8 9 (0.63%) JSON
9 6 (0.42%) EDI
10 4 (0.28%) Oracle Fusion
10 4 (0.28%) WSDL
10 4 (0.28%) XSD
10 4 (0.28%) XSLT
11 3 (0.21%) Elastic Stack
11 3 (0.21%) Kafka
11 3 (0.21%) Middleware
12 2 (0.14%) ASP.NET Web Forms
12 2 (0.14%) WinForms
Miscellaneous
1 81 (5.65%) Onboarding
2 66 (4.61%) Driving Licence
3 50 (3.49%) Management Information System
4 34 (2.37%) Self-Motivation
5 30 (2.09%) Video Conferencing
6 20 (1.40%) Analytical Mindset
7 17 (1.19%) Client/Server
7 17 (1.19%) Enterprise Software
8 14 (0.98%) FMCG
9 12 (0.84%) iPhone
10 11 (0.77%) CMDB
11 10 (0.70%) iPad
12 9 (0.63%) Fixed Income
13 8 (0.56%) Data Structures
14 7 (0.49%) Equities
14 7 (0.49%) Hybrid Cloud
15 6 (0.42%) Hedge funds
15 6 (0.42%) Linux Command Line
15 6 (0.42%) Mobile App
15 6 (0.42%) NHS
Operating Systems
1 429 (29.94%) Windows
2 132 (9.21%) Windows Server
3 75 (5.23%) Windows 10
4 51 (3.56%) Linux
5 27 (1.88%) Mac OS
6 22 (1.54%) Android
6 22 (1.54%) Apple iOS
7 16 (1.12%) Unix
7 16 (1.12%) Windows Server 2019
8 6 (0.42%) CentOS
8 6 (0.42%) Rocky
8 6 (0.42%) Ubuntu
9 5 (0.35%) Solaris
10 4 (0.28%) Windows Server 2016
Processes & Methodologies
1 467 (32.59%) Problem-Solving
2 305 (21.28%) ITIL
3 282 (19.68%) Customer Service
4 268 (18.70%) Continuous Improvement
5 216 (15.07%) ITSM
6 196 (13.68%) Service Management
7 143 (9.98%) ERP
8 128 (8.93%) Project Delivery
9 125 (8.72%) Change Management
10 109 (7.61%) Root Cause Analysis
11 102 (7.12%) Stakeholder Engagement
12 99 (6.91%) User Experience
13 86 (6.00%) Collaborative Working
14 84 (5.86%) Problem Management
14 84 (5.86%) Service Delivery
15 81 (5.65%) Logistics
16 79 (5.51%) Release Management
17 74 (5.16%) Process Improvement
18 72 (5.02%) Decision-Making
19 70 (4.88%) Incident Management
Programming Languages
1 250 (17.45%) SQL
2 69 (4.82%) PowerShell
3 32 (2.23%) C#
4 30 (2.09%) JavaScript
5 18 (1.26%) Python
6 12 (0.84%) Java
7 11 (0.77%) Bash
8 9 (0.63%) C++
8 9 (0.63%) Ruby
9 8 (0.56%) PL/SQL
10 6 (0.42%) T-SQL
11 5 (0.35%) Perl
12 4 (0.28%) PHP
12 4 (0.28%) VB
12 4 (0.28%) XPath
13 3 (0.21%) VBA
14 2 (0.14%) Google Apps Script
14 2 (0.14%) Tcl
15 1 (0.070%) R
15 1 (0.070%) VB.NET
Qualifications
1 157 (10.96%) Degree
2 62 (4.33%) A+ Certification
3 39 (2.72%) Microsoft Certification
3 39 (2.72%) Security Cleared
4 23 (1.61%) Computer Science Degree
5 16 (1.12%) SC Cleared
6 14 (0.98%) Network+ Certification
7 12 (0.84%) BPSS Clearance
8 10 (0.70%) ITIL Certification
9 9 (0.63%) DBS Check
9 9 (0.63%) ITIL Foundation Certificate
10 8 (0.56%) Microsoft Certified Professional
11 7 (0.49%) CCNA
11 7 (0.49%) Cisco Certification
12 6 (0.42%) AAT
12 6 (0.42%) MBCS
13 4 (0.28%) MCSA
13 4 (0.28%) MCSE
14 3 (0.21%) Azure Certification
Quality Assurance & Compliance
1 51 (3.56%) SLA
2 22 (1.54%) ISO/IEC 27001
3 15 (1.05%) Data Quality
4 12 (0.84%) Cyber Essentials
5 11 (0.77%) GDPR
6 7 (0.49%) QA
7 4 (0.28%) Accessibility
8 2 (0.14%) PCI DSS
9 1 (0.070%) Cyber Essentials PLUS
9 1 (0.070%) PMO
System Software
1 295 (20.59%) Active Directory
2 37 (2.58%) Hyper-V
3 34 (2.37%) VMware Infrastructure
4 12 (0.84%) Firmware
5 10 (0.70%) Virtual Desktop
6 3 (0.21%) Microsoft Virtual Server
6 3 (0.21%) Virtual Machines
6 3 (0.21%) Virtual Servers
7 2 (0.14%) vSphere
7 2 (0.14%) XenApp
8 1 (0.070%) BitLocker
Systems Management
1 104 (7.26%) Microsoft Intune
2 12 (0.84%) Systems Management Server (SMS)
3 10 (0.70%) SCCM
4 7 (0.49%) Jamf Pro
5 6 (0.42%) Kibana
6 2 (0.14%) FortiGate
6 2 (0.14%) Grafana
7 1 (0.070%) Autotask
7 1 (0.070%) Cisco CUCM
7 1 (0.070%) Failover Clustering
7 1 (0.070%) Microsoft Clustering
Vendors
1 497 (34.68%) Microsoft
2 74 (5.16%) ServiceNow
3 55 (3.84%) Oracle
4 44 (3.07%) VMware
5 39 (2.72%) SAP
6 32 (2.23%) Cisco
7 19 (1.33%) IFS
7 19 (1.33%) iManage
8 17 (1.19%) Apple
8 17 (1.19%) Citrix
9 16 (1.12%) Google
10 15 (1.05%) Salesforce
11 14 (0.98%) Sage
12 13 (0.91%) Epicor
13 12 (0.84%) IBM
13 12 (0.84%) Meraki
14 10 (0.70%) IBM Sterling
14 10 (0.70%) Polycom
14 10 (0.70%) Starlink
15 9 (0.63%) FIS