The median annual salary for a Support Analyst was £32,500 in advertised job vacancies during the 3 months to 23 May 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK
3 months to
23 May 2017
Same period 2016 Same period 2015
Rank 114 85 94
Rank change year-on-year -29 +9  
Permanent jobs requiring a Support Analyst 2255 3063 3415
As % of all permanent IT jobs advertised in the UK 2.65% 3.11% 3.16%
As % of the Job Titles category 2.75% 3.23% 3.27%
Number of salaries quoted 1958 2633 2978
Median salary £32,500 £31,000 £32,000
Median salary % change year-on-year +4.83% -3.12%  
90% offered a salary of more than £22,500 £22,000 £21,500
10% offered a salary of more than £50,000 £50,000 £55,000
UK excluding London median salary £30,000 £27,500 £27,000
% change year-on-year +9.09% +1.85%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 81958 94956 104515
As % of all permanent IT job vacancies advertised in the UK 96.22% 96.40% 96.60%
Number of salaries quoted 67650 79824 85637
Median salary £45,000 £46,500 £45,000
Median salary % change year-on-year -3.22% +3.33%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year +1.19% +5.00%  

Support Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Support Analyst in the job title.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Support Analyst over the 3 months to 23 May 2017.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 3 months to 23 May 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -31 2168 £32,500 +3.17% 276
London -26 921 £36,500 -2.66% 106
South East -8 462 £30,000 +1.69% 48
City of London -2 178 £35,000 -19.54% 35
Yorkshire -21 178 £35,000 +42.85% 22
East of England -19 165 £30,000 +5.26% 23
North West -14 155 £28,000 +1.81% 23
Surrey +24 126 £32,500 +18.18% 7
West Midlands -24 110 £31,000 +9.73% 23
Hampshire +8 95 £28,250 -11.71% 12
South West -32 90 £23,250 -10.57% 17
West Yorkshire -29 88 £32,000 +31.95% 15
East Midlands -22 85 £29,000 -6.45% 12
Berkshire 0 78 £27,500 -15.38% 12
Manchester -41 69 £28,500 -8.74% 16
Buckinghamshire +23 67 £29,000 +13.72% 6
Leeds -29 65 £35,000 +41.41% 8
North Yorkshire +17 52 £35,000 +40.00% 2
Hertfordshire -17 51 £30,000 +3.44% 6
Reading +36 48 £26,000 -36.19% 5
Cambridgeshire +11 42 £31,000 +14.81% 6
Coventry +10 42 £45,000 +33.33% 5
Essex -5 39 £40,000 +40.35% 4
West Sussex -4 38 £32,500 -9.72% 2
Bristol -9 36 £31,000 +19.23% 11
Cheshire -4 35 £27,000 +17.39% 5
Cambridge +15 33 £30,750 +13.88% 2
Northamptonshire -14 30 £31,750 -14.18% 3
Lancashire +14 29 £23,500 -3.09% 1
Wales +13 26 £30,000 +15.38% 1

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 May 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Support Analyst in the job title.

1 2225 (49.00%) Windows
2 1766 (38.89%) Microsoft
3 1662 (36.60%) SQL
4 1379 (30.37%) Active Directory
5 1111 (24.47%) ITIL
6 1045 (23.01%) Finance
7 925 (20.37%) Microsoft Office
8 835 (18.39%) SQL Server
9 819 (18.04%) Windows Server
10 668 (14.71%) Windows 7
11 575 (12.66%) VMware
12 524 (11.54%) MS Exchange
13 476 (10.48%) Oracle
14 467 (10.28%) Linux
15 461 (10.15%) Citrix
16 460 (10.13%) Windows Server 2012
17 441 (9.71%) Windows Server 2008
18 434 (9.56%) SLA
19 423 (9.32%) Analytical Skills
20 401 (8.83%) Degree
21 384 (8.46%) Unix
22 359 (7.91%) Office 365
23 335 (7.38%) Cisco
24 329 (7.25%) TCP/IP
25 327 (7.20%) LAN
26 323 (7.11%) .NET
27 322 (7.09%) Windows 10
28 311 (6.85%) VMware Infrastructure
29 295 (6.50%) ERP
30 287 (6.32%) CRM

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 524 (11.54%) MS Exchange
2 269 (5.92%) SharePoint
3 261 (5.75%) IIS
4 170 (3.74%) Exchange Server 2010
5 98 (2.16%) Tomcat
6 95 (2.09%) Apache
7 82 (1.81%) Exchange Server 2013
8 68 (1.50%) Skype for Business
9 64 (1.41%) Blackberry Enterprise Server
10 61 (1.34%) BizTalk Server
11 56 (1.23%) Exchange Server 2007
12 55 (1.21%) JBoss
13 42 (0.92%) CMS
14 39 (0.86%) Confluence
15 34 (0.75%) WebSphere
16 25 (0.55%) WebLogic
17 23 (0.51%) IBM Notes
18 20 (0.44%) SharePoint 2013
19 14 (0.31%) Exchange Server 2003
20 12 (0.26%) Documentum
Applications
1 925 (20.37%) Microsoft Office
2 270 (5.95%) Microsoft Excel
3 90 (1.98%) Microsoft PowerPoint
4 32 (0.70%) MS Visio
5 17 (0.37%) Microsoft Project
6 13 (0.29%) Acrobat
7 11 (0.24%) Spreadsheet
8 10 (0.22%) Photoshop
9 9 (0.20%) Adobe Creative Suite
10 6 (0.13%) Adobe Illustrator
11 5 (0.11%) InDesign
12 3 (0.066%) Adobe Captivate
12 3 (0.066%) Vectorworks
13 2 (0.044%) AutoCAD
13 2 (0.044%) Camtasia
13 2 (0.044%) Pro/ENGINEER
13 2 (0.044%) PTC Creo
14 1 (0.022%) Stata
Business Applications
1 110 (2.42%) Dynamics CRM
2 65 (1.43%) Dynamics AX
3 60 (1.32%) Maximo
4 49 (1.08%) Aligne
5 40 (0.88%) Unit4 Business World
6 33 (0.73%) Dynamics NAV
7 31 (0.68%) Oracle EBS
8 29 (0.64%) SAP FI
9 25 (0.55%) SAP CO
9 25 (0.55%) SAP FI/CO
10 21 (0.46%) SAP MM
11 19 (0.42%) Northgate Housing
12 18 (0.40%) Oracle EBS R12
12 18 (0.40%) SAP BPC
13 17 (0.37%) SAP CRM
14 16 (0.35%) SAP Oil and Gas
15 15 (0.33%) Sage X3
16 13 (0.29%) ION MarketView
16 13 (0.29%) SAP SD
17 12 (0.26%) Sage 200
Cloud Services
1 359 (7.91%) Office 365
2 109 (2.40%) Microsoft Azure
3 105 (2.31%) SaaS
4 81 (1.78%) Amazon AWS
5 39 (0.86%) Cloud Computing
6 28 (0.62%) Mimecast
7 25 (0.55%) G Suite
8 15 (0.33%) Adobe Creative Cloud
9 10 (0.22%) IaaS
10 9 (0.20%) Azure Active Directory
10 9 (0.20%) GitHub
11 8 (0.18%) OneDrive
12 7 (0.15%) PaaS
13 6 (0.13%) SuccessFactors
13 6 (0.13%) Virtual Private Cloud
14 4 (0.088%) Dropbox
14 4 (0.088%) OpenShift
15 3 (0.066%) Google Drive
16 2 (0.044%) Dynamics 365
16 2 (0.044%) Salesforce Service Cloud
Communications & Networking
1 329 (7.25%) TCP/IP
2 327 (7.20%) LAN
3 272 (5.99%) Firewall
4 261 (5.75%) WAN
5 254 (5.59%) DNS
6 225 (4.95%) DHCP
7 164 (3.61%) SAN
8 146 (3.22%) Internet
9 144 (3.17%) VoIP
10 128 (2.82%) VPN
11 102 (2.25%) VLAN
12 70 (1.54%) Wireless
13 67 (1.48%) Wi-Fi
14 56 (1.23%) Remote Desktop
15 53 (1.17%) Skype
16 51 (1.12%) Network Security
17 48 (1.06%) NAS
18 36 (0.79%) FTP
19 33 (0.73%) IP Telephony
20 29 (0.64%) Intranet
Database & Business Intelligence
1 835 (18.39%) SQL Server
2 193 (4.25%) SQL Server Reporting Services
3 134 (2.95%) SQL Server Integration Services
4 126 (2.77%) Relational Database
5 110 (2.42%) SQL Server 2008
6 101 (2.22%) Crystal Reports
7 98 (2.16%) MySQL
8 73 (1.61%) Data Warehouse
8 73 (1.61%) SQL Server Analysis Services
9 70 (1.54%) Oracle Database
10 63 (1.39%) BusinessObjects
11 50 (1.10%) SQL Server 2005
12 48 (1.06%) SQL Server 2012
13 33 (0.73%) MS Access
13 33 (0.73%) Oracle Reports
14 29 (0.64%) RDBMS
15 26 (0.57%) Oracle Database 11g
16 24 (0.53%) SAP BW
17 23 (0.51%) SQL Server 2014
18 22 (0.48%) DB2
Development Applications
1 92 (2.03%) JIRA
2 30 (0.66%) Jenkins
2 30 (0.66%) Visual Studio
3 26 (0.57%) Subversion
4 21 (0.46%) Team Foundation Server
5 19 (0.42%) Oracle Forms
6 12 (0.26%) Maven
6 12 (0.26%) PowerBuilder
7 11 (0.24%) Selenium
7 11 (0.24%) SQL Server Management Studio (SSMS)
8 10 (0.22%) Git (software)
9 7 (0.15%) Atlassian Bamboo
9 7 (0.15%) MSI
9 7 (0.15%) Oracle APEX
10 5 (0.11%) Toad
11 4 (0.088%) SoapUI
11 4 (0.088%) Talend Open Studio
12 3 (0.066%) Ant
12 3 (0.066%) Eclipse
12 3 (0.066%) JUnit
General
1 1045 (23.01%) Finance
2 273 (6.01%) Banking
3 211 (4.65%) Retail
4 185 (4.07%) Legal
5 157 (3.46%) Front Office
6 148 (3.26%) Law
7 100 (2.20%) Back Office
8 93 (2.05%) Marketing
9 85 (1.87%) Manufacturing
10 82 (1.81%) Telecoms
11 80 (1.76%) Investment Banking
12 75 (1.65%) Advertising
13 43 (0.95%) French Language
14 37 (0.81%) German Language
15 34 (0.75%) Games
15 34 (0.75%) Retail Banking
16 32 (0.70%) Billing
17 29 (0.64%) Publishing
18 25 (0.55%) Corporate Banking
19 23 (0.51%) Financial Institution
Libraries, Frameworks & Software Standards
1 323 (7.11%) .NET
2 148 (3.26%) XML
3 142 (3.13%) HTML
4 122 (2.69%) Web Services
5 96 (2.11%) ASP.NET
6 73 (1.61%) CSS
7 68 (1.50%) FIX Protocol
8 50 (1.10%) Middleware
9 34 (0.75%) EDI
10 33 (0.73%) HTML5
11 32 (0.70%) SOAP
12 31 (0.68%) jQuery
13 30 (0.66%) AngularJS
14 27 (0.59%) .NET Framework
15 23 (0.51%) J2EE
16 22 (0.48%) ASP.NET MVC
17 19 (0.42%) Twitter Bootstrap
17 19 (0.42%) XSLT
18 18 (0.40%) ASP.NET MVC 5
18 18 (0.40%) JSP
Miscellaneous
1 423 (9.32%) Analytical Skills
2 164 (3.61%) Computer Science
3 138 (3.04%) Management Information System
4 113 (2.49%) Blackberry
5 95 (2.09%) Driving Licence
6 74 (1.63%) Data Centre
6 74 (1.63%) iPad
7 71 (1.56%) Smartphone
8 69 (1.52%) Foreign Exchange (FX)
9 63 (1.39%) Video Conferencing
10 56 (1.23%) iPhone
11 55 (1.21%) Fixed Income
12 54 (1.19%) Hedge funds
13 49 (1.08%) Enterprise Software
14 45 (0.99%) Derivative
15 43 (0.95%) Equities
15 43 (0.95%) Fintech
16 40 (0.88%) Clustering
16 40 (0.88%) EPoS
17 36 (0.79%) User Experience
Operating Systems
1 2225 (49.00%) Windows
2 819 (18.04%) Windows Server
3 668 (14.71%) Windows 7
4 467 (10.28%) Linux
5 460 (10.13%) Windows Server 2012
6 441 (9.71%) Windows Server 2008
7 384 (8.46%) Unix
8 322 (7.09%) Windows 10
9 154 (3.39%) Windows 8
10 153 (3.37%) Windows XP
11 137 (3.02%) Android
12 113 (2.49%) Windows Server 2003
13 112 (2.47%) Apple iOS
14 98 (2.16%) Mac OS X
15 50 (1.10%) Solaris
16 39 (0.86%) Red Hat Enterprise Linux
17 30 (0.66%) Mac OS
18 19 (0.42%) AIX
19 17 (0.37%) Windows Vista
20 16 (0.35%) CentOS
Processes & Methodologies
1 1111 (24.47%) ITIL
2 295 (6.50%) ERP
3 287 (6.32%) CRM
4 221 (4.87%) Problem Management
5 216 (4.76%) Incident Management
6 215 (4.73%) Service Management
7 200 (4.40%) Business Intelligence
8 190 (4.18%) Project Management
9 188 (4.14%) Agile Software Development
10 168 (3.70%) Change Management
11 161 (3.55%) Service Delivery
12 126 (2.77%) Asset Management
13 122 (2.69%) Analytics
14 118 (2.60%) Disaster Recovery
15 114 (2.51%) Time Management
16 109 (2.40%) Mentoring
17 106 (2.33%) Root Cause Analysis
18 100 (2.20%) ETL
19 86 (1.89%) User Acceptance Testing
20 82 (1.81%) E-Commerce
Programming Languages
1 1662 (36.60%) SQL
2 245 (5.40%) Java
3 232 (5.11%) PowerShell
4 221 (4.87%) C#
5 153 (3.37%) T-SQL
6 121 (2.66%) JavaScript
7 93 (2.05%) VBA
8 91 (2.00%) Perl
9 84 (1.85%) VB
10 81 (1.78%) PL/SQL
11 71 (1.56%) Python
12 68 (1.50%) Shell Script
13 67 (1.48%) PHP
14 63 (1.39%) Bash Shell
15 39 (0.86%) VB.NET
16 36 (0.79%) VBScript
17 31 (0.68%) C++
18 24 (0.53%) RPG
19 23 (0.51%) C
20 13 (0.29%) ABAP
Qualifications
1 401 (8.83%) Degree
2 259 (5.70%) Microsoft Certification
3 144 (3.17%) ITIL Certification
4 133 (2.93%) Cisco Certification
5 132 (2.91%) MCP
6 128 (2.82%) CCNA
7 118 (2.60%) MCSE
8 59 (1.30%) MCSA
9 53 (1.17%) Security Cleared
10 45 (0.99%) A+ Certification
11 40 (0.88%) SC Cleared
12 35 (0.77%) ITIL Foundation Certificate
12 35 (0.77%) MCDST
13 33 (0.73%) VMware Certified Professional (VCP)
14 30 (0.66%) MCITP
15 24 (0.53%) MCTS
16 22 (0.48%) PMI Certification
17 19 (0.42%) CCNP
18 12 (0.26%) MOS
19 11 (0.24%) HND
Quality Assurance & Compliance
1 434 (9.56%) SLA
2 60 (1.32%) QA
3 42 (0.92%) Data Quality
4 24 (0.53%) PMO
5 23 (0.51%) ISO/IEC 27001
6 15 (0.33%) ISO 9001
7 6 (0.13%) BS25999
7 6 (0.13%) Sarbanes-Oxley
8 5 (0.11%) Basel III
8 5 (0.11%) GxP
8 5 (0.11%) PCI DSS
9 4 (0.088%) Basel II
9 4 (0.088%) ISO 14001
9 4 (0.088%) Solvency II
10 2 (0.044%) DICOM
10 2 (0.044%) MiFID
11 1 (0.022%) Actionable Recommendations
11 1 (0.022%) Disclosure Scotland
11 1 (0.022%) EMIR
11 1 (0.022%) GDPR
System Software
1 1379 (30.37%) Active Directory
2 311 (6.85%) VMware Infrastructure
3 175 (3.85%) Hyper-V
4 130 (2.86%) XenApp
5 81 (1.78%) vSphere
6 59 (1.30%) XenDesktop
7 56 (1.23%) Terminal Services
8 52 (1.15%) VMware ESXi
9 41 (0.90%) Virtual Desktop
10 33 (0.73%) VMware Workstation
11 24 (0.53%) XenServer
12 14 (0.31%) Terminal Server
12 14 (0.31%) Virtual Servers
13 13 (0.29%) Microsoft App-V
13 13 (0.29%) Microsoft Virtual Server
13 13 (0.29%) Virtual Machines
14 8 (0.18%) KVM
15 7 (0.15%) VMware Server
16 5 (0.11%) Firmware
17 4 (0.088%) DFS Replication
Systems Management
1 219 (4.82%) SCCM
2 65 (1.43%) WSUS
3 44 (0.97%) SCOM
4 42 (0.92%) Control-M
5 36 (0.79%) Backup Exec
6 31 (0.68%) Puppet
7 28 (0.62%) Nagios
8 25 (0.55%) Opscode Chef
9 23 (0.51%) Ansible
10 20 (0.44%) Norton AntiVirus
11 19 (0.42%) ITRS Geneos
12 15 (0.33%) OpenView
13 14 (0.31%) ServiceCenter
14 13 (0.29%) Microsoft Intune
14 13 (0.29%) NetBackup
15 12 (0.26%) AirWatch
15 12 (0.26%) Microsoft Clustering
15 12 (0.26%) vCenter Server
16 11 (0.24%) XenMobile
17 9 (0.20%) Cisco CUCM
Vendors
1 1766 (38.89%) Microsoft
2 575 (12.66%) VMware
3 476 (10.48%) Oracle
4 461 (10.15%) Citrix
5 335 (7.38%) Cisco
6 171 (3.77%) Apple
6 171 (3.77%) SAP
7 147 (3.24%) HP
8 106 (2.33%) IBM
9 74 (1.63%) NetApp
10 69 (1.52%) iManage
11 65 (1.43%) Salesforce.com
12 64 (1.41%) Avaya
12 64 (1.41%) Infor
13 63 (1.39%) Bloomberg
14 62 (1.37%) Symantec
15 59 (1.30%) Dell
16 55 (1.21%) Google
16 55 (1.21%) Sage
16 55 (1.21%) Veeam
Reading, Berkshire
Colston Consulting
Salary: £22000 - £24000 per annum, Benefits Benefits
Posted: 8 hours ago
Basingstoke, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £35000 - £40000 per annum + Benefits
Posted: 8 hours ago
Cambridgeshire
Nationwide People Ltd
Salary: £32000 Per Annum
Posted: 11 hours ago
Cheltenham, Gloucestershire
CV Screen Ltd
Salary: £22k - 25k per year + Benefits
Posted: 14 hours ago
Horsham, West Sussex
ninesharp
Salary: £18000 - £22500 per annum + 25 days holiday etc.
Posted: 9 hours ago
Newcastle Upon Tyne, Tyne and Wear
Solutions Recruitment
Salary: From £22,000 to £25,000 per annum
Posted: 7 hours ago
Willenhall, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £24000.00 per annum
Posted: 5 hours ago
London
Harrington Starr
Salary: £45000 - £55000 per annum + Excellent Bonus + Benefits + Training
Posted: 6 hours ago
Warrington, Cheshire
Spring Technology
Posted: 8 hours ago
Chippenham, Wiltshire
Redrock Consulting Ltd
Salary: £19000 - £21000 per annum + Training, Progression & Benefits
Posted: 14 hours ago
Newmarket, Suffolk
Premier IT
Salary: £22000 per annum
Posted: 15 hours ago
Nottingham, Nottinghamshire
ninesharp
Salary: £28000 - £32000 per annum + benefits
Posted: 9 hours ago
London
ninesharp
Salary: £30000 - £35000 per annum + benfits
Posted: 9 hours ago
London
ReThink Recruitment
Salary: £26000 - £28000 per annum + Benefits
Posted: 12 hours ago
Marlow, Buckinghamshire
Spectrum IT Recruitment (South) Ltd
Salary: £30000 - £35000 per annum
Posted: 6 hours ago
Stafford, Staffordshire
HAYS INFORMATION TECHNOLOGY
Salary: £25000.00 - £35000.00 per annum
Posted: 6 hours ago
Leeds, West Yorkshire
Deerfoot IT Resources Ltd
Salary: £23000 - £28000 per annum + Benefits package
Posted: 1 hour ago
Manchester, Lancashire
Deerfoot IT Resources Ltd
Salary: £23000 - £28000 per annum + Benefits package
Posted: 1 hour ago
Hemel Hempstead, Hertfordshire
Understanding Recruitment
Salary: £40000.00 - £45000.00 per annum + Bonus & Benefits
Posted: 13 hours ago
Hull, North Humberside
Kcom Group Plc
Salary: £15000 - £17500 per annum
Posted: 8 hours ago
Dorset
Code Red Associates
Salary: Permanent, up to £30k pa
Posted: 6 hours ago
City, London
Premier IT
Salary: £22000 - £25000 per annum
Posted: 13 hours ago
Glasgow Area
EasyWebRecruitment.com
Salary: £20k - £27k per annum
Posted: 6 hours ago
City, London
I3
Salary: £50000 - £55000 per annum + benefits
Posted: 12 hours ago
Glasgow, Lanarkshire
Search Consultancy
Posted: 13 hours ago
North West London
Miller Maxwell Ltd
Salary: From £25,000 to £35,000 per annum Plus full benefits apcakge
Posted: 10 hours ago
Wolverhampton, West Midlands (County)
CV Screen Ltd
Salary: Up to £33k plus benefits
Posted: Yesterday
London
Harrington Starr
Salary: £40000 - £50000 per annum + Bonus + Benefits + Pension
Posted: 6 hours ago
City, London
TEKsystems
Salary: £35000 - £45000 per annum + Bonus + Benefits
Posted: 4 hours ago
Malvern, Worcestershire
Big Red Recruitment
Salary: £18000 - £23000 per annum + competitive package
Posted: 10 hours ago