Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 23 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
23 May 2026
Same period 2025 Same period 2024
Rank 162 153 199
Rank change year-on-year -9 +46 +60
Permanent jobs requiring a Support Analyst 1,170 918 1,441
As % of all permanent jobs in the UK 1.26% 2.15% 1.48%
As % of the Job Titles category 1.35% 2.41% 1.56%
Number of salaries quoted 905 761 1,140
10th Percentile £26,250 £24,761 £24,725
25th Percentile £30,000 £28,000 £27,500
Median annual salary (50th Percentile) £35,000 £35,000 £35,000
Median % change year-on-year - - +2.94%
75th Percentile £42,500 £48,000 £47,500
90th Percentile £50,000 £58,750 £60,000
UK excluding London median annual salary £33,000 £32,500 £32,000
% change year-on-year +1.54% +1.56% +4.92%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 86,622 38,048 92,177
% of permanent jobs with a recognized job title 93.38% 89.26% 94.63%
Number of salaries quoted 57,427 21,318 67,552
10th Percentile £30,000 £29,913 £28,500
25th Percentile £40,000 £41,000 £38,500
Median annual salary (50th Percentile) £55,000 £57,500 £52,500
Median % change year-on-year -4.35% +9.52% -12.50%
75th Percentile £75,000 £77,500 £71,000
90th Percentile £95,000 £100,000 £90,000
UK excluding London median annual salary £50,000 £52,000 £50,000
% change year-on-year -3.85% +4.00% -6.32%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 23 May 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 23 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -10 1,053 £35,000 - 100
UK excluding London +33 929 £33,000 +1.54% 101
South East +50 295 £32,500 -7.14% 35
Work from Home +23 244 £38,500 -1.28% 40
London -56 211 £41,000 -13.68% 22
North of England -32 180 £35,000 +22.81% 25
Midlands -12 160 £35,000 +16.67% 17
South West -13 125 £32,500 +6.56% 10
West Midlands -18 98 £35,000 +16.67% 9
Yorkshire -32 90 £30,000 +5.26% 12
North West +17 89 £35,000 +16.67% 12
East of England -13 81 £30,000 -7.69% 3
Scotland +68 80 £32,500 -24.86% 3
East Midlands -15 62 £35,000 +28.44% 8
Wales -34 5 £35,000 +35.27% 2
Northern Ireland -32 3 £32,000 -36.00% 7
North East -57 1 £43,500 +27.94% 1

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 23 May 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 395 (33.76%) Microsoft
2 340 (29.06%) Windows
3 320 (27.35%) Microsoft 365
4 256 (21.88%) Problem-Solving
5 235 (20.09%) SQL
6 228 (19.49%) Active Directory
7 206 (17.61%) Azure
8 186 (15.90%) ITIL
9 161 (13.76%) Customer Service
10 145 (12.39%) ERP
11 123 (10.51%) Continuous Improvement
12 117 (10.00%) ITSM
13 116 (9.91%) Degree
14 114 (9.74%) Microsoft Office
15 102 (8.72%) Entra ID
16 92 (7.86%) Process Improvement
17 88 (7.52%) Windows Server
18 87 (7.44%) Windows 10
19 85 (7.26%) SharePoint
20 83 (7.09%) Power Platform
20 83 (7.09%) Service Management
21 79 (6.75%) SQL Server
22 78 (6.67%) Business Intelligence
23 76 (6.50%) Change Management
24 73 (6.24%) Microsoft Exchange
25 72 (6.15%) SLA
26 65 (5.56%) Power BI
27 64 (5.47%) Microsoft Intune
28 63 (5.38%) JIRA
29 60 (5.13%) Microsoft Excel

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 85 (7.26%) SharePoint
2 73 (6.24%) Microsoft Exchange
3 22 (1.88%) IIS
4 11 (0.94%) Confluence
4 11 (0.94%) Skype for Business
5 5 (0.43%) CMS
6 3 (0.26%) WebSphere
6 3 (0.26%) WebSphere Application Server
7 2 (0.17%) SAS
7 2 (0.17%) Tomcat
Applications
1 114 (9.74%) Microsoft Office
2 60 (5.13%) Microsoft Excel
3 22 (1.88%) Microsoft PowerPoint
4 13 (1.11%) MS Visio
5 3 (0.26%) Photoshop
Business Applications
1 25 (2.14%) Dynamics CRM
2 17 (1.45%) NEC Housing
3 16 (1.37%) Dynamics NAV
4 15 (1.28%) Dynamics AX
5 14 (1.20%) Unit4 Business World
6 10 (0.85%) Visualfiles
7 9 (0.77%) Elite 3E
7 9 (0.77%) Endur
7 9 (0.77%) Magento
7 9 (0.77%) Shopify
8 8 (0.68%) NetSuite
9 5 (0.43%) Fidessa
9 5 (0.43%) SAP Business One
9 5 (0.43%) SAP ERP
9 5 (0.43%) SAP S/4HANA
10 4 (0.34%) Dynamics GP
10 4 (0.34%) Exchequer
10 4 (0.34%) Infor M3
10 4 (0.34%) JDE OneWorld
10 4 (0.34%) JDE World
Cloud Services
1 320 (27.35%) Microsoft 365
2 206 (17.61%) Azure
3 102 (8.72%) Entra ID
4 83 (7.09%) Power Platform
5 46 (3.93%) Dynamics 365
6 44 (3.76%) OneDrive
7 37 (3.16%) SaaS
8 25 (2.14%) AWS
9 21 (1.79%) Power Automate
10 19 (1.62%) Azure DevOps
11 17 (1.45%) Google Workspace
12 14 (1.20%) PowerApps
13 12 (1.03%) PaaS
14 11 (0.94%) Boomi
14 11 (0.94%) IaaS
14 11 (0.94%) iPaaS
14 11 (0.94%) Workato
15 10 (0.85%) ClickUp
16 9 (0.77%) dbt
16 9 (0.77%) Microsoft Copilot
Communications & Networking
1 58 (4.96%) DNS
2 54 (4.62%) DHCP
3 50 (4.27%) VPN
4 37 (3.16%) Firewall
5 33 (2.82%) TCP/IP
6 22 (1.88%) WAN
7 21 (1.79%) VoIP
8 20 (1.71%) Broadband
9 18 (1.54%) Unified Communications
10 14 (1.20%) VLAN
10 14 (1.20%) Wi-Fi
11 12 (1.03%) WinSCP
12 11 (0.94%) 4G
12 11 (0.94%) Skype
12 11 (0.94%) WebEx
13 10 (0.85%) LAN
14 8 (0.68%) Wireless
15 7 (0.60%) Network Security
16 5 (0.43%) SD-WAN
17 4 (0.34%) RFID
Database & Business Intelligence
1 79 (6.75%) SQL Server
2 65 (5.56%) Power BI
3 25 (2.14%) Relational Database
4 19 (1.62%) Crystal Reports
5 16 (1.37%) SQL Server Integration Services
6 13 (1.11%) SQL Server Reporting Services
7 12 (1.03%) Metabase
8 10 (0.85%) Oracle Reports
9 9 (0.77%) Data Warehouse
10 8 (0.68%) PostgreSQL
11 7 (0.60%) BusinessObjects
11 7 (0.60%) Power Query
12 5 (0.43%) SAP BW
13 4 (0.34%) DB2
13 4 (0.34%) MySQL
14 3 (0.26%) Azure SQL Database
15 1 (0.085%) SQL Server Analysis Services
Development Applications
1 63 (5.38%) JIRA
2 15 (1.28%) Git
3 12 (1.03%) Visual Studio
4 4 (0.34%) LabVIEW
5 2 (0.17%) Eclipse
5 2 (0.17%) Rational Rhapsody
6 1 (0.085%) SQL Server Management Studio (SSMS)
General
1 319 (27.26%) Social Skills
2 193 (16.50%) Finance
3 115 (9.83%) Analytical Skills
4 84 (7.18%) Manufacturing
5 76 (6.50%) Law
6 69 (5.90%) Legal
7 62 (5.30%) Retail
8 48 (4.10%) Organisational Skills
9 46 (3.93%) Documentation Skills
10 30 (2.56%) Telecoms
11 22 (1.88%) Banking
12 16 (1.37%) Advertising
13 12 (1.03%) Billing
14 11 (0.94%) Local Government
15 9 (0.77%) Back Office
15 9 (0.77%) Financial Institution
15 9 (0.77%) Marketing
16 8 (0.68%) Automotive
16 8 (0.68%) Public Sector
16 8 (0.68%) Social Housing
Libraries, Frameworks & Software Standards
1 33 (2.82%) .NET
2 20 (1.71%) Web Services
3 17 (1.45%) Middleware
4 11 (0.94%) REST
5 10 (0.85%) CSS
5 10 (0.85%) HTML
6 8 (0.68%) SOAP
7 7 (0.60%) FIX Protocol
8 5 (0.43%) EDI
8 5 (0.43%) XML
9 4 (0.34%) Elastic Stack
9 4 (0.34%) JSON
10 3 (0.26%) Kafka
11 2 (0.17%) .NET Framework
11 2 (0.17%) 802.1X
12 1 (0.085%) SAP CAF
Miscellaneous
1 64 (5.47%) Onboarding
2 50 (4.27%) Driving Licence
3 44 (3.76%) Video Conferencing
4 39 (3.33%) Management Information System
5 20 (1.71%) Client/Server
6 19 (1.62%) Analytical Mindset
6 19 (1.62%) Self-Motivation
7 15 (1.28%) Product Ownership
8 14 (1.20%) NHS
9 12 (1.03%) Renewable Energy
10 10 (0.85%) Low-Code
11 9 (0.77%) EPoS
12 8 (0.68%) Hybrid Cloud
13 7 (0.60%) Enterprise Software
13 7 (0.60%) Housing Association
14 6 (0.51%) IoT
14 6 (0.51%) iPhone
15 5 (0.43%) Data Protection Act
15 5 (0.43%) iSeries
15 5 (0.43%) Mobile App
Operating Systems
1 340 (29.06%) Windows
2 88 (7.52%) Windows Server
3 87 (7.44%) Windows 10
4 35 (2.99%) Android
5 28 (2.39%) Linux
6 19 (1.62%) Mac OS
7 17 (1.45%) Apple iOS
8 9 (0.77%) Windows Server 2019
9 4 (0.34%) Windows Server 2012
10 3 (0.26%) Unix
11 2 (0.17%) Solaris
11 2 (0.17%) Ubuntu
11 2 (0.17%) Windows Server 2016
12 1 (0.085%) Windows 7
12 1 (0.085%) Windows Server 2008
Processes & Methodologies
1 256 (21.88%) Problem-Solving
2 186 (15.90%) ITIL
3 161 (13.76%) Customer Service
4 145 (12.39%) ERP
5 123 (10.51%) Continuous Improvement
6 117 (10.00%) ITSM
7 92 (7.86%) Process Improvement
8 83 (7.09%) Service Management
9 78 (6.67%) Business Intelligence
10 76 (6.50%) Change Management
11 46 (3.93%) CRM
11 46 (3.93%) Service Delivery
12 43 (3.68%) Incident Management
13 39 (3.33%) Cybersecurity
14 37 (3.16%) Data Analysis
15 36 (3.08%) Migration
16 34 (2.91%) Computer Science
16 34 (2.91%) Data Management
17 33 (2.82%) Root Cause Analysis
18 31 (2.65%) DevOps
Programming Languages
1 235 (20.09%) SQL
2 42 (3.59%) PowerShell
3 23 (1.97%) T-SQL
4 21 (1.79%) C#
5 18 (1.54%) JavaScript
6 16 (1.37%) Python
7 14 (1.20%) VB.NET
8 12 (1.03%) Java
9 8 (0.68%) PL/SQL
10 7 (0.60%) PHP
11 5 (0.43%) ABAP
12 4 (0.34%) Delphi
12 4 (0.34%) Pascal
13 3 (0.26%) VBA
14 2 (0.17%) Tcl
15 1 (0.085%) Bash
15 1 (0.085%) R
Qualifications
1 116 (9.91%) Degree
2 48 (4.10%) A+ Certification
3 43 (3.68%) Microsoft Certification
4 39 (3.33%) Security Cleared
5 23 (1.97%) SC Cleared
6 19 (1.62%) Microsoft Certified Professional
7 12 (1.03%) HND
8 9 (0.77%) HNC
9 8 (0.68%) DV Cleared
10 7 (0.60%) Computer Science Degree
11 6 (0.51%) MBCS
11 6 (0.51%) MCSA
12 5 (0.43%) DBS Check
12 5 (0.43%) MCSE
12 5 (0.43%) SAP Certification
13 4 (0.34%) ITIL Foundation Certificate
14 3 (0.26%) BPSS Clearance
14 3 (0.26%) ITIL Certification
15 2 (0.17%) MCDST
15 2 (0.17%) Network+ Certification
Quality Assurance & Compliance
1 72 (6.15%) SLA
2 16 (1.37%) ISO/IEC 27001
3 15 (1.28%) Accessibility
4 13 (1.11%) Cyber Essentials
5 12 (1.03%) Data Quality
6 11 (0.94%) QA
7 9 (0.77%) GDPR
8 6 (0.51%) Cyber Essentials PLUS
9 4 (0.34%) Actionable Recommendations
10 1 (0.085%) DICOM
10 1 (0.085%) PMO
System Software
1 228 (19.49%) Active Directory
2 22 (1.88%) VMware Infrastructure
3 17 (1.45%) Hyper-V
4 11 (0.94%) Virtual Desktop
5 5 (0.43%) BitLocker
5 5 (0.43%) Virtual Machines
5 5 (0.43%) XenApp
6 3 (0.26%) Docker
7 2 (0.17%) Microsoft Virtual Server
7 2 (0.17%) Virtual Servers
8 1 (0.085%) vSphere
Systems Management
1 64 (5.47%) Microsoft Intune
2 28 (2.39%) SCCM
3 7 (0.60%) Single Sign-On
4 4 (0.34%) Kibana
5 2 (0.17%) Jamf Pro
6 1 (0.085%) AirWatch
6 1 (0.085%) Autotask
6 1 (0.085%) EMC NetWorker
6 1 (0.085%) FortiGate
6 1 (0.085%) Grafana
6 1 (0.085%) Terraform
Vendors
1 395 (33.76%) Microsoft
2 48 (4.10%) ServiceNow
3 32 (2.74%) VMware
4 31 (2.65%) Oracle
5 28 (2.39%) SAP
6 20 (1.71%) Google
6 20 (1.71%) iManage
7 16 (1.37%) Adobe
8 15 (1.28%) Northgate
9 14 (1.20%) Freshdesk
10 13 (1.11%) Apple
10 13 (1.11%) Citrix
11 12 (1.03%) Nintex
12 11 (0.94%) ConnectWise
12 11 (0.94%) HubSpot
12 11 (0.94%) Starlink
13 10 (0.85%) IFS
13 10 (0.85%) Intapp
13 10 (0.85%) SolarWinds
14 9 (0.77%) Cisco