Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 6 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
6 Jul 2026
Same period 2025 Same period 2024
Rank 156 139 193
Rank change year-on-year -17 +54 +39
Permanent jobs requiring a Support Analyst 1,271 1,107 1,439
As % of all permanent jobs in the UK 1.31% 2.31% 1.38%
As % of the Job Titles category 1.39% 2.57% 1.46%
Number of salaries quoted 1,024 942 1,095
10th Percentile £26,000 £25,375 £24,250
25th Percentile £30,000 £28,000 £27,750
Median annual salary (50th Percentile) £35,000 £34,000 £35,000
Median % change year-on-year +2.94% -2.86% +1.21%
75th Percentile £42,500 £46,250 £47,500
90th Percentile £48,750 £57,500 £60,000
UK excluding London median annual salary £32,500 £32,500 £31,500
% change year-on-year - +3.17% +1.61%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 91,659 43,150 98,619
% of permanent jobs with a recognized job title 94.16% 89.93% 94.75%
Number of salaries quoted 62,930 25,242 71,006
10th Percentile £30,000 £28,750 £28,500
25th Percentile £40,000 £38,000 £38,750
Median annual salary (50th Percentile) £55,000 £55,000 £52,500
Median % change year-on-year - +4.76% -12.50%
75th Percentile £75,000 £75,360 £70,000
90th Percentile £95,000 £97,500 £90,000
UK excluding London median annual salary £52,130 £50,000 £50,000
% change year-on-year +4.26% - -5.66%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 6 July 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 6 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -20 1,142 £35,000 +2.94% 129
UK excluding London +21 1,036 £32,500 - 108
South East +38 315 £32,500 -7.14% 34
Work from Home 0 268 £37,500 +7.14% 47
North of England -13 225 £35,000 +17.65% 27
London -53 208 £42,500 -10.53% 39
Midlands -24 155 £33,500 +11.67% 18
South West -25 140 £32,500 +3.17% 17
Yorkshire -7 120 £35,000 +22.81% 5
North West +9 104 £37,500 +14.07% 19
East of England -13 99 £30,000 +1.69% 15
Scotland +79 86 £30,000 -30.64% 3
West Midlands -31 78 £37,500 +11.94% 7
East Midlands -21 77 £33,500 +13.56% 11
Wales -48 14 £35,000 +35.27% 2
Northern Ireland -47 2 £32,000 -36.00%
North East -67 1 £43,500 +24.29% 4

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 6 July 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 456 (35.88%) Microsoft
2 395 (31.08%) Windows
3 379 (29.82%) Microsoft 365
4 303 (23.84%) Problem-Solving
5 269 (21.16%) Active Directory
6 258 (20.30%) SQL
7 226 (17.78%) Azure
8 191 (15.03%) ITIL
9 182 (14.32%) Customer Service
10 172 (13.53%) Continuous Improvement
11 154 (12.12%) ERP
12 131 (10.31%) Microsoft Office
13 117 (9.21%) Degree
14 116 (9.13%) Entra ID
14 116 (9.13%) Windows Server
15 114 (8.97%) ITSM
16 109 (8.58%) SharePoint
17 93 (7.32%) Process Improvement
18 92 (7.24%) Service Management
18 92 (7.24%) Windows 10
19 89 (7.00%) Power Platform
20 82 (6.45%) Business Intelligence
21 78 (6.14%) SQL Server
22 76 (5.98%) Microsoft Exchange
23 75 (5.90%) Microsoft Intune
24 68 (5.35%) SLA
25 67 (5.27%) Change Management
26 65 (5.11%) Microsoft Excel
26 65 (5.11%) Power BI
27 63 (4.96%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 109 (8.58%) SharePoint
2 76 (5.98%) Microsoft Exchange
3 28 (2.20%) IIS
4 12 (0.94%) Confluence
5 11 (0.87%) Skype for Business
6 5 (0.39%) CMS
7 3 (0.24%) SAS
8 2 (0.16%) Tomcat
8 2 (0.16%) WebSphere
8 2 (0.16%) WebSphere Application Server
Applications
1 131 (10.31%) Microsoft Office
2 65 (5.11%) Microsoft Excel
3 20 (1.57%) Microsoft PowerPoint
4 7 (0.55%) MS Visio
5 3 (0.24%) Photoshop
6 2 (0.16%) Siemens NX
Business Applications
1 20 (1.57%) Dynamics CRM
2 16 (1.26%) Unit4 Business World
3 14 (1.10%) Oracle Retail
4 12 (0.94%) Dynamics AX
4 12 (0.94%) Dynamics NAV
5 11 (0.87%) Visualfiles
6 10 (0.79%) Elite 3E
6 10 (0.79%) NEC Housing
6 10 (0.79%) NetSuite
6 10 (0.79%) Oracle Financials
7 8 (0.63%) Oracle EBS
8 6 (0.47%) Endur
8 6 (0.47%) Oracle Assets
8 6 (0.47%) Oracle Receivables
9 5 (0.39%) Magento
9 5 (0.39%) SAP Business One
9 5 (0.39%) SAP ERP
10 4 (0.31%) JDE World
10 4 (0.31%) Oracle Applications
10 4 (0.31%) Oracle EBS R12
Cloud Services
1 379 (29.82%) Microsoft 365
2 226 (17.78%) Azure
3 116 (9.13%) Entra ID
4 89 (7.00%) Power Platform
5 60 (4.72%) SaaS
6 59 (4.64%) OneDrive
7 57 (4.48%) Dynamics 365
8 25 (1.97%) Power Automate
9 22 (1.73%) AWS
9 22 (1.73%) PowerApps
10 14 (1.10%) Azure DevOps
10 14 (1.10%) Microsoft Copilot
11 11 (0.87%) Boomi
11 11 (0.87%) IaaS
11 11 (0.87%) iPaaS
11 11 (0.87%) PaaS
11 11 (0.87%) Workato
12 10 (0.79%) ClickUp
13 8 (0.63%) dbt
13 8 (0.63%) GCP
Communications & Networking
1 63 (4.96%) DNS
2 58 (4.56%) VPN
3 57 (4.48%) DHCP
4 46 (3.62%) Firewall
5 38 (2.99%) TCP/IP
6 35 (2.75%) WAN
7 28 (2.20%) Broadband
8 27 (2.12%) VoIP
9 26 (2.05%) Wi-Fi
10 22 (1.73%) LAN
11 20 (1.57%) Unified Communications
12 19 (1.49%) 4G
12 19 (1.49%) VLAN
13 14 (1.10%) WebEx
14 11 (0.87%) Skype
15 7 (0.55%) Network Security
15 7 (0.55%) SD-WAN
15 7 (0.55%) Wireless
16 6 (0.47%) Structured Cabling
17 5 (0.39%) WinSCP
Database & Business Intelligence
1 78 (6.14%) SQL Server
2 65 (5.11%) Power BI
3 24 (1.89%) Crystal Reports
4 17 (1.34%) Relational Database
5 14 (1.10%) SQL Server Reporting Services
6 13 (1.02%) SQL Server Integration Services
7 10 (0.79%) Data Warehouse
7 10 (0.79%) Metabase
8 8 (0.63%) PostgreSQL
9 7 (0.55%) BusinessObjects
9 7 (0.55%) Power Query
10 5 (0.39%) MySQL
10 5 (0.39%) SAP BW
11 4 (0.31%) Db2
11 4 (0.31%) Oracle Reports
12 3 (0.24%) Oracle Database
13 2 (0.16%) Azure SQL Database
13 2 (0.16%) Qlik Sense
13 2 (0.16%) Tableau
14 1 (0.079%) SQL Server Analysis Services
Development Applications
1 58 (4.56%) JIRA
2 10 (0.79%) Visual Studio
3 8 (0.63%) Git
4 4 (0.31%) Eclipse
4 4 (0.31%) Oracle Forms
4 4 (0.31%) Toad
5 2 (0.16%) Rational Rhapsody
6 1 (0.079%) SQL Server Management Studio (SSMS)
General
1 378 (29.74%) Social Skills
2 212 (16.68%) Finance
3 137 (10.78%) Analytical Skills
4 93 (7.32%) Manufacturing
5 77 (6.06%) Legal
6 72 (5.66%) Law
7 64 (5.04%) Retail
8 62 (4.88%) Organisational Skills
9 50 (3.93%) Documentation Skills
10 24 (1.89%) Banking
11 23 (1.81%) Advertising
12 21 (1.65%) Telecoms
13 14 (1.10%) Public Sector
14 10 (0.79%) Inclusion and Diversity
14 10 (0.79%) Legal Technology
14 10 (0.79%) Local Government
15 9 (0.71%) Financial Institution
15 9 (0.71%) General Ledger
16 8 (0.63%) Billing
16 8 (0.63%) International Banking
Libraries, Frameworks & Software Standards
1 30 (2.36%) .NET
2 24 (1.89%) Web Services
3 19 (1.49%) XML
4 14 (1.10%) CSS
4 14 (1.10%) HTML
5 13 (1.02%) Middleware
6 8 (0.63%) REST
7 6 (0.47%) .NET Framework
7 6 (0.47%) FIX Protocol
8 5 (0.39%) SOAP
9 4 (0.31%) EDI
9 4 (0.31%) Elastic Stack
9 4 (0.31%) JSON
10 3 (0.24%) Kafka
11 2 (0.16%) 802.1X
12 1 (0.079%) SAP CAF
12 1 (0.079%) XSL
Miscellaneous
1 71 (5.59%) Onboarding
2 58 (4.56%) Driving Licence
3 35 (2.75%) Video Conferencing
4 32 (2.52%) Management Information System
5 26 (2.05%) Analytical Mindset
6 25 (1.97%) Self-Motivation
7 22 (1.73%) Client/Server
8 12 (0.94%) NHS
9 11 (0.87%) Hybrid Cloud
10 10 (0.79%) Data Structures
10 10 (0.79%) Low-Code
10 10 (0.79%) Product Ownership
11 8 (0.63%) Housing Association
12 7 (0.55%) Enterprise Software
12 7 (0.55%) Renewable Energy
13 6 (0.47%) Manufacturing Execution System
13 6 (0.47%) Operational Technology
14 5 (0.39%) Data Centre
14 5 (0.39%) EPoS
14 5 (0.39%) Legacy Systems
Operating Systems
1 395 (31.08%) Windows
2 116 (9.13%) Windows Server
3 92 (7.24%) Windows 10
4 40 (3.15%) Android
5 33 (2.60%) Linux
6 30 (2.36%) Mac OS
7 17 (1.34%) Windows Server 2019
8 12 (0.94%) Apple iOS
9 4 (0.31%) Unix
9 4 (0.31%) Windows Server 2012
10 1 (0.079%) Windows 7
10 1 (0.079%) Windows Server 2008
Processes & Methodologies
1 303 (23.84%) Problem-Solving
2 191 (15.03%) ITIL
3 182 (14.32%) Customer Service
4 172 (13.53%) Continuous Improvement
5 154 (12.12%) ERP
6 114 (8.97%) ITSM
7 93 (7.32%) Process Improvement
8 92 (7.24%) Service Management
9 82 (6.45%) Business Intelligence
10 67 (5.27%) Change Management
11 63 (4.96%) Incident Management
12 55 (4.33%) Service Delivery
13 51 (4.01%) CRM
14 49 (3.86%) Cybersecurity
15 48 (3.78%) Stakeholder Engagement
16 44 (3.46%) Root Cause Analysis
17 40 (3.15%) Workflow
18 39 (3.07%) Data Management
19 36 (2.83%) Data Analysis
19 36 (2.83%) User Acceptance Testing
Programming Languages
1 258 (20.30%) SQL
2 44 (3.46%) PowerShell
3 29 (2.28%) C#
4 20 (1.57%) JavaScript
5 15 (1.18%) T-SQL
6 12 (0.94%) PL/SQL
6 12 (0.94%) Python
7 10 (0.79%) Java
8 7 (0.55%) PHP
9 6 (0.47%) VB.NET
10 5 (0.39%) ABAP
11 4 (0.31%) C++
11 4 (0.31%) Delphi
11 4 (0.31%) Pascal
12 3 (0.24%) VBA
13 2 (0.16%) Tcl
14 1 (0.079%) R
Qualifications
1 117 (9.21%) Degree
2 49 (3.86%) A+ Certification
2 49 (3.86%) Security Cleared
3 34 (2.68%) Microsoft Certification
4 24 (1.89%) SC Cleared
5 13 (1.02%) Microsoft Certified Professional
6 9 (0.71%) Computer Science Degree
7 7 (0.55%) HND
8 6 (0.47%) CCNA
8 6 (0.47%) Cisco Certification
8 6 (0.47%) ITIL Foundation Certificate
8 6 (0.47%) MBCS
9 5 (0.39%) AAT
9 5 (0.39%) DV Cleared
9 5 (0.39%) HNC
9 5 (0.39%) Network+ Certification
9 5 (0.39%) SAP Certification
10 3 (0.24%) Azure Certification
10 3 (0.24%) BPSS Clearance
10 3 (0.24%) ITIL Certification
Quality Assurance & Compliance
1 68 (5.35%) SLA
2 22 (1.73%) ISO/IEC 27001
3 18 (1.42%) Cyber Essentials
3 18 (1.42%) Data Quality
4 11 (0.87%) Accessibility
5 10 (0.79%) GDPR
6 9 (0.71%) QA
7 7 (0.55%) Cyber Essentials PLUS
8 4 (0.31%) Actionable Recommendations
9 2 (0.16%) PCI DSS
10 1 (0.079%) DICOM
10 1 (0.079%) PMO
System Software
1 269 (21.16%) Active Directory
2 24 (1.89%) Hyper-V
3 22 (1.73%) VMware Infrastructure
4 11 (0.87%) Virtual Desktop
5 7 (0.55%) Firmware
6 6 (0.47%) BitLocker
7 5 (0.39%) XenApp
8 3 (0.24%) Docker
8 3 (0.24%) Microsoft Virtual Server
8 3 (0.24%) Virtual Machines
8 3 (0.24%) Virtual Servers
9 1 (0.079%) vSphere
Systems Management
1 75 (5.90%) Microsoft Intune
2 23 (1.81%) SCCM
3 7 (0.55%) Single Sign-On
4 6 (0.47%) Kibana
5 4 (0.31%) Systems Management Server (SMS)
6 2 (0.16%) Jamf Pro
7 1 (0.079%) Autotask
7 1 (0.079%) Cisco CUCM
7 1 (0.079%) FortiGate
7 1 (0.079%) Grafana
7 1 (0.079%) Terraform
Vendors
1 456 (35.88%) Microsoft
2 48 (3.78%) ServiceNow
3 36 (2.83%) Oracle
4 29 (2.28%) VMware
5 28 (2.20%) iManage
6 25 (1.97%) SAP
7 19 (1.49%) Cisco
7 19 (1.49%) Starlink
8 18 (1.42%) Citrix
9 17 (1.34%) Apple
10 15 (1.18%) IFS
11 13 (1.02%) Freshdesk
11 13 (1.02%) Salesforce
12 12 (0.94%) IBM
13 11 (0.87%) Intapp
13 11 (0.87%) SolarWinds
14 10 (0.79%) Aderant
14 10 (0.79%) Adobe
14 10 (0.79%) Epicor
14 10 (0.79%) Google