Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 8 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
8 Aug 2026
Same period 2025 Same period 2024
Rank 160 127 214
Rank change year-on-year -33 +87 -6
Permanent jobs requiring a Support Analyst 1,334 1,222 1,066
As % of all permanent jobs in the UK 1.27% 2.46% 1.28%
As % of the Job Titles category 1.35% 2.73% 1.35%
Number of salaries quoted 1,100 1,043 763
10th Percentile £26,250 £25,500 £24,000
25th Percentile £30,000 £28,000 £28,250
Median annual salary (50th Percentile) £35,000 £34,000 £35,000
Median % change year-on-year +2.94% -2.86% -
75th Percentile £42,500 £45,125 £45,000
90th Percentile £48,750 £55,000 £62,150
UK excluding London median annual salary £32,500 £32,500 £32,000
% change year-on-year - +1.56% +3.23%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 99,002 44,694 78,791
% of permanent jobs with a recognized job title 94.08% 90.02% 94.96%
Number of salaries quoted 67,676 26,534 53,124
10th Percentile £30,000 £28,250 £30,000
25th Percentile £40,000 £36,750 £40,000
Median annual salary (50th Percentile) £55,000 £55,000 £55,000
Median % change year-on-year - - -8.33%
75th Percentile £75,000 £75,000 £72,450
90th Percentile £96,250 £95,000 £91,250
UK excluding London median annual salary £52,500 £49,000 £50,000
% change year-on-year +7.14% -2.00% -6.79%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 8 August 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 8 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -33 1,219 £35,000 +2.94% 108
UK excluding London -4 1,084 £32,500 - 99
South East +37 310 £32,500 -5.80% 31
Work from Home -9 295 £37,500 +7.14% 41
North of England -3 246 £35,000 +22.81% 29
London -57 230 £42,500 -10.53% 21
Midlands -25 173 £35,000 +7.69% 16
South West -40 141 £32,500 - 7
North West +40 133 £35,000 +6.06% 20
East of England -21 119 £30,000 +1.69% 15
Yorkshire -28 109 £35,000 +22.81% 9
East Midlands -23 97 £35,000 +18.64% 8
West Midlands -43 76 £37,500 +11.94% 8
Scotland +56 72 £30,000 -30.64% 2
Wales -59 16 £35,000 +16.67% 3
Northern Ireland -65 7 - - 3
North East -73 4 £30,000 -3.23% 2

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 8 August 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 468 (35.08%) Microsoft
2 418 (31.33%) Windows
3 390 (29.24%) Microsoft 365
4 357 (26.76%) Problem-Solving
5 273 (20.46%) Active Directory
6 266 (19.94%) SQL
7 217 (16.27%) Azure
8 209 (15.67%) ITIL
9 203 (15.22%) Continuous Improvement
10 187 (14.02%) Customer Service
11 158 (11.84%) ERP
12 131 (9.82%) ITSM
13 130 (9.75%) Windows Server
14 123 (9.22%) Entra ID
15 117 (8.77%) Microsoft Office
16 112 (8.40%) SharePoint
17 111 (8.32%) Service Management
18 101 (7.57%) Degree
19 87 (6.52%) Microsoft Intune
20 85 (6.37%) Microsoft Exchange
21 81 (6.07%) Windows 10
22 80 (6.00%) SQL Server
23 75 (5.62%) Business Intelligence
23 75 (5.62%) Process Improvement
24 72 (5.40%) Power Platform
25 66 (4.95%) Service Delivery
26 65 (4.87%) Microsoft Excel
27 64 (4.80%) Change Management
27 64 (4.80%) Incident Management
28 59 (4.42%) SaaS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 112 (8.40%) SharePoint
2 85 (6.37%) Microsoft Exchange
3 28 (2.10%) IIS
4 12 (0.90%) Skype for Business
5 5 (0.37%) Confluence
6 4 (0.30%) CMS
7 3 (0.22%) SAS
8 2 (0.15%) Tomcat
9 1 (0.075%) Blackberry Enterprise Server
9 1 (0.075%) WebSphere
9 1 (0.075%) WebSphere Application Server
Applications
1 117 (8.77%) Microsoft Office
2 65 (4.87%) Microsoft Excel
3 21 (1.57%) Microsoft PowerPoint
4 3 (0.22%) Photoshop
5 2 (0.15%) MS Visio
5 2 (0.15%) Siemens NX
6 1 (0.075%) Revit
6 1 (0.075%) Windchill
Business Applications
1 18 (1.35%) Dynamics CRM
2 16 (1.20%) Unit4 Business World
3 15 (1.12%) Visualfiles
4 14 (1.05%) Oracle Retail
5 11 (0.82%) NetSuite
6 10 (0.75%) Oracle Financials
7 9 (0.67%) Dynamics NAV
7 9 (0.67%) Elite 3E
8 8 (0.60%) Dynamics AX
8 8 (0.60%) Oracle EBS
9 6 (0.45%) Infor M3
9 6 (0.45%) Oracle Assets
9 6 (0.45%) Oracle Receivables
10 5 (0.37%) NEC Housing
10 5 (0.37%) SAP Business One
10 5 (0.37%) Shopify
11 4 (0.30%) JDE World
11 4 (0.30%) Oracle EBS R12
11 4 (0.30%) Oracle Procure-to-Pay
11 4 (0.30%) Payment Gateway
Cloud Services
1 390 (29.24%) Microsoft 365
2 217 (16.27%) Azure
3 123 (9.22%) Entra ID
4 72 (5.40%) Power Platform
5 59 (4.42%) SaaS
6 56 (4.20%) OneDrive
7 55 (4.12%) Dynamics 365
8 21 (1.57%) Power Automate
8 21 (1.57%) PowerApps
9 20 (1.50%) AWS
10 17 (1.27%) Microsoft Copilot
11 11 (0.82%) Boomi
11 11 (0.82%) IaaS
11 11 (0.82%) iPaaS
11 11 (0.82%) PaaS
11 11 (0.82%) Workato
12 10 (0.75%) Google Workspace
13 9 (0.67%) Azure DevOps
13 9 (0.67%) ClickUp
13 9 (0.67%) Mimecast
Communications & Networking
1 57 (4.27%) DNS
2 51 (3.82%) DHCP
3 50 (3.75%) WAN
4 47 (3.52%) VPN
5 46 (3.45%) Firewall
6 39 (2.92%) TCP/IP
6 39 (2.92%) Wi-Fi
7 35 (2.62%) LAN
8 25 (1.87%) Unified Communications
9 24 (1.80%) VoIP
10 21 (1.57%) Broadband
11 16 (1.20%) 4G
12 15 (1.12%) VLAN
13 13 (0.97%) WebEx
14 12 (0.90%) SD-WAN
14 12 (0.90%) Skype
15 10 (0.75%) Wireless
16 7 (0.52%) Network Security
17 6 (0.45%) MPLS
17 6 (0.45%) Structured Cabling
Database & Business Intelligence
1 80 (6.00%) SQL Server
2 51 (3.82%) Power BI
3 27 (2.02%) Crystal Reports
4 13 (0.97%) Relational Database
5 12 (0.90%) SQL Server Integration Services
5 12 (0.90%) SQL Server Reporting Services
6 7 (0.52%) BusinessObjects
6 7 (0.52%) Data Warehouse
6 7 (0.52%) PostgreSQL
6 7 (0.52%) Power Query
7 6 (0.45%) Metabase
8 5 (0.37%) MySQL
9 4 (0.30%) Db2
9 4 (0.30%) Oracle Reports
10 3 (0.22%) Oracle Database
11 2 (0.15%) Qlik Sense
11 2 (0.15%) SAP BW
11 2 (0.15%) Tableau
12 1 (0.075%) SQL Server Analysis Services
Development Applications
1 48 (3.60%) JIRA
2 6 (0.45%) Visual Studio
3 5 (0.37%) Git
4 4 (0.30%) Eclipse
4 4 (0.30%) Oracle Forms
4 4 (0.30%) Toad
5 1 (0.075%) SQL Server Management Studio (SSMS)
General
1 424 (31.78%) Social Skills
2 203 (15.22%) Finance
3 156 (11.69%) Analytical Skills
4 83 (6.22%) Legal
5 82 (6.15%) Manufacturing
6 76 (5.70%) Law
7 66 (4.95%) Retail
8 59 (4.42%) Organisational Skills
9 53 (3.97%) Documentation Skills
10 30 (2.25%) Banking
11 20 (1.50%) Advertising
12 18 (1.35%) Telecoms
13 17 (1.27%) Public Sector
14 12 (0.90%) Legal Technology
15 11 (0.82%) Front Office
16 10 (0.75%) Automotive
17 9 (0.67%) Inclusion and Diversity
17 9 (0.67%) Investment Banking
17 9 (0.67%) Local Government
18 8 (0.60%) International Banking
Libraries, Frameworks & Software Standards
1 27 (2.02%) .NET
1 27 (2.02%) Web Services
2 24 (1.80%) XML
3 23 (1.72%) HTML
4 20 (1.50%) CSS
5 13 (0.97%) FIX Protocol
6 12 (0.90%) .NET Framework
6 12 (0.90%) REST
7 9 (0.67%) SOAP
8 6 (0.45%) EDI
8 6 (0.45%) Middleware
9 3 (0.22%) Elastic Stack
9 3 (0.22%) JSON
9 3 (0.22%) Kafka
10 2 (0.15%) 802.1X
11 1 (0.075%) Oracle Fusion
11 1 (0.075%) SAP CAF
11 1 (0.075%) XSL
Miscellaneous
1 66 (4.95%) Onboarding
2 60 (4.50%) Driving Licence
3 33 (2.47%) Self-Motivation
4 30 (2.25%) Video Conferencing
5 25 (1.87%) Analytical Mindset
6 22 (1.65%) Client/Server
7 20 (1.50%) Management Information System
8 11 (0.82%) Hybrid Cloud
9 9 (0.67%) Enterprise Software
9 9 (0.67%) Fixed Income
10 8 (0.60%) CMDB
10 8 (0.60%) Data Structures
10 8 (0.60%) NHS
11 6 (0.45%) Housing Association
11 6 (0.45%) Manufacturing Execution System
11 6 (0.45%) Operational Technology
11 6 (0.45%) Product Ownership
12 5 (0.37%) Blog
12 5 (0.37%) Data Centre
12 5 (0.37%) Legacy Systems
Operating Systems
1 418 (31.33%) Windows
2 130 (9.75%) Windows Server
3 81 (6.07%) Windows 10
4 43 (3.22%) Linux
5 35 (2.62%) Android
6 28 (2.10%) Mac OS
7 17 (1.27%) Windows Server 2019
8 11 (0.82%) Apple iOS
9 6 (0.45%) Unix
10 2 (0.15%) CentOS
10 2 (0.15%) Rocky
10 2 (0.15%) Solaris
10 2 (0.15%) Ubuntu
11 1 (0.075%) Windows Server 2016
Processes & Methodologies
1 357 (26.76%) Problem-Solving
2 209 (15.67%) ITIL
3 203 (15.22%) Continuous Improvement
4 187 (14.02%) Customer Service
5 158 (11.84%) ERP
6 131 (9.82%) ITSM
7 111 (8.32%) Service Management
8 75 (5.62%) Business Intelligence
8 75 (5.62%) Process Improvement
9 66 (4.95%) Service Delivery
10 64 (4.80%) Change Management
10 64 (4.80%) Incident Management
11 56 (4.20%) Stakeholder Engagement
12 54 (4.05%) Project Delivery
12 54 (4.05%) Root Cause Analysis
13 51 (3.82%) Cybersecurity
14 49 (3.67%) CRM
15 41 (3.07%) Collaborative Working
16 38 (2.85%) User Acceptance Testing
16 38 (2.85%) User Experience
Programming Languages
1 266 (19.94%) SQL
2 47 (3.52%) PowerShell
3 35 (2.62%) C#
4 30 (2.25%) JavaScript
5 13 (0.97%) Python
6 12 (0.90%) PL/SQL
7 9 (0.67%) C++
7 9 (0.67%) T-SQL
8 7 (0.52%) Java
8 7 (0.52%) PHP
9 5 (0.37%) VB.NET
10 3 (0.22%) Delphi
10 3 (0.22%) Pascal
10 3 (0.22%) Ruby
10 3 (0.22%) VB
10 3 (0.22%) VBA
11 2 (0.15%) ABAP
11 2 (0.15%) Bash
11 2 (0.15%) Perl
11 2 (0.15%) Tcl
Qualifications
1 101 (7.57%) Degree
2 43 (3.22%) Security Cleared
3 41 (3.07%) A+ Certification
4 39 (2.92%) Microsoft Certification
5 23 (1.72%) SC Cleared
6 13 (0.97%) Microsoft Certified Professional
7 12 (0.90%) ITIL Foundation Certificate
8 8 (0.60%) Computer Science Degree
9 7 (0.52%) CCNA
9 7 (0.52%) Cisco Certification
10 6 (0.45%) MBCS
11 5 (0.37%) AAT
11 5 (0.37%) HNC
11 5 (0.37%) ITIL Certification
12 4 (0.30%) DV Cleared
12 4 (0.30%) Network+ Certification
13 3 (0.22%) Azure Certification
13 3 (0.22%) BPSS Clearance
14 2 (0.15%) Oracle Certification
14 2 (0.15%) SAP Certification
Quality Assurance & Compliance
1 48 (3.60%) SLA
2 22 (1.65%) ISO/IEC 27001
3 18 (1.35%) Cyber Essentials
4 15 (1.12%) Data Quality
5 8 (0.60%) QA
6 7 (0.52%) Cyber Essentials PLUS
6 7 (0.52%) GDPR
7 6 (0.45%) Accessibility
8 2 (0.15%) PCI DSS
9 1 (0.075%) Actionable Recommendations
9 1 (0.075%) DICOM
9 1 (0.075%) PMO
System Software
1 273 (20.46%) Active Directory
2 30 (2.25%) Hyper-V
3 25 (1.87%) VMware Infrastructure
4 8 (0.60%) Virtual Desktop
5 7 (0.52%) Firmware
6 6 (0.45%) XenApp
7 3 (0.22%) Docker
7 3 (0.22%) Microsoft Virtual Server
7 3 (0.22%) Virtual Machines
7 3 (0.22%) Virtual Servers
8 2 (0.15%) BitLocker
8 2 (0.15%) vSphere
Systems Management
1 87 (6.52%) Microsoft Intune
2 19 (1.42%) SCCM
3 7 (0.52%) Single Sign-On
3 7 (0.52%) Systems Management Server (SMS)
4 6 (0.45%) Kibana
5 4 (0.30%) Jamf Pro
6 2 (0.15%) FortiGate
6 2 (0.15%) Grafana
7 1 (0.075%) Autotask
7 1 (0.075%) Cisco CUCM
7 1 (0.075%) Failover Clustering
7 1 (0.075%) Microsoft Clustering
7 1 (0.075%) Terraform
Vendors
1 468 (35.08%) Microsoft
2 57 (4.27%) ServiceNow
3 39 (2.92%) Oracle
4 35 (2.62%) VMware
5 25 (1.87%) iManage
6 23 (1.72%) SAP
7 21 (1.57%) Citrix
8 20 (1.50%) Cisco
9 18 (1.35%) Apple
10 17 (1.27%) IFS
11 16 (1.20%) Starlink
12 14 (1.05%) Epicor
13 13 (0.97%) Google
13 13 (0.97%) Sage
13 13 (0.97%) Salesforce
14 12 (0.90%) Aderant
14 12 (0.90%) IBM
14 12 (0.90%) Meraki
15 11 (0.82%) Intapp
15 11 (0.82%) Polycom