Period
to 17 May 2021

The median annual salary for a Support Analyst was £32,500 in advertised job vacancies during the 6 months to 17 May 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK
6 months to
17 May 2021
Same period 2020 Same period 2019
Rank 231 176 136
Rank change year-on-year -55 -40 +13
Permanent jobs requiring a Support Analyst 1,327 1,981 3,866
As % of all permanent jobs advertised in the UK 1.47% 2.06% 2.66%
As % of the Job Titles category 1.59% 2.16% 2.77%
Number of salaries quoted 1,151 1,659 3,328
10th Percentile £21,500 £21,250 £21,000
25th Percentile £25,750 £25,000 £25,000
Median annual salary (50th Percentile) £32,500 £32,500 £31,068
Median % change year-on-year - +4.61% -2.91%
75th Percentile £43,750 £43,750 £41,750
90th Percentile £61,000 £62,500 £55,000
UK excluding London median annual salary £28,500 £28,500 £28,000
% change year-on-year - +1.79% +1.82%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 83,668 91,748 139,751
% of permanent IT jobs with a recognized job title 92.76% 95.32% 96.02%
Number of salaries quoted 63,821 74,597 112,237
10th Percentile £31,500 £30,000 £28,500
25th Percentile £41,250 £38,750 £37,000
Median annual salary (50th Percentile) £55,000 £52,500 £50,000
Median % change year-on-year +4.76% +5.00% -
75th Percentile £72,500 £72,500 £68,750
90th Percentile £88,750 £87,500 £85,000
UK excluding London median annual salary £47,500 £46,500 £45,000
% change year-on-year +2.15% +3.33% -

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 17 May 2021.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 17 May 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -56 1,185 £33,000 +1.54% 117
UK excluding London -44 802 £28,500 - 87
London -65 482 £42,500 +6.25% 36
North of England -29 202 £32,000 +14.29% 22
South East -24 194 £30,000 - 23
Midlands -34 177 £29,000 +13.73% 10
Work from Home -17 167 £32,500 -5.80% 16
West Midlands -23 133 £29,000 +5.45% 7
Yorkshire -20 107 £32,500 +18.18% 4
North West -11 83 £30,000 -7.69% 17
South West -34 81 £25,000 -5.66% 16
Scotland -27 77 £26,500 -17.19% 6
East of England -53 45 £32,500 +1.56% 10
East Midlands -17 44 £29,360 +17.44% 3
Wales +14 25 £26,500 +3.92%
North East -1 12 £26,500 -2.10% 1
Northern Ireland -6 1 £37,500 +56.25%

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 May 2021, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 649 (48.91%) Windows
2 480 (36.17%) Social Skills
3 468 (35.27%) Microsoft
4 438 (33.01%) SQL
5 436 (32.86%) Microsoft 365
6 418 (31.50%) Active Directory
7 304 (22.91%) ITIL
8 299 (22.53%) Finance
9 252 (18.99%) Windows 10
10 246 (18.54%) Problem-Solving
11 245 (18.46%) Azure
12 219 (16.50%) SQL Server
13 212 (15.98%) Windows Server
14 202 (15.22%) Microsoft Office
15 148 (11.15%) Analytical Skills
16 145 (10.93%) Linux
17 141 (10.63%) VMware
18 128 (9.65%) SharePoint
19 120 (9.04%) PowerShell
20 115 (8.67%) Windows 7
21 110 (8.29%) Python
22 106 (7.99%) SLA
23 105 (7.91%) Firewall
24 98 (7.39%) .NET
25 95 (7.16%) Citrix
26 93 (7.01%) Unix
26 93 (7.01%) SCCM
27 92 (6.93%) Cisco
28 87 (6.56%) VMware Infrastructure
29 85 (6.41%) Microsoft Excel

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 128 (9.65%) SharePoint
2 73 (5.50%) MS Exchange
3 17 (1.28%) Exchange Server 2013
4 15 (1.13%) IIS
5 12 (0.90%) Skype for Business
6 10 (0.75%) Apache
7 5 (0.38%) CMS
7 5 (0.38%) JBoss
7 5 (0.38%) Sitefinity
8 4 (0.30%) Confluence
8 4 (0.30%) IBM Notes
8 4 (0.30%) SharePoint 2010
8 4 (0.30%) Sitecore CMS
9 3 (0.23%) Elasticsearch
9 3 (0.23%) SharePoint 2013
9 3 (0.23%) Tomcat
10 2 (0.15%) Exchange Server 2007
10 2 (0.15%) Exchange Server 2010
10 2 (0.15%) Site Server
10 2 (0.15%) WordPress
Applications
1 202 (15.22%) Microsoft Office
2 85 (6.41%) Microsoft Excel
3 34 (2.56%) Microsoft PowerPoint
4 21 (1.58%) AutoCAD
4 21 (1.58%) Revit
5 14 (1.06%) MS Visio
6 4 (0.30%) MadCap Flare
7 1 (0.075%) Acrobat
7 1 (0.075%) Adobe Creative Suite
7 1 (0.075%) Microsoft Project
Business Applications
1 28 (2.11%) Dynamics CRM
2 13 (0.98%) NetSuite
3 9 (0.68%) Dynamics NAV
4 8 (0.60%) Dynamics AX
4 8 (0.60%) Elite 3E
4 8 (0.60%) Salesforce.com CRM
5 5 (0.38%) Remedy ITSM
6 4 (0.30%) Advent Moxy
6 4 (0.30%) Advent Portfolio Exchange
6 4 (0.30%) Bond Adapt
6 4 (0.30%) SAP Hybris
6 4 (0.30%) SAP S/4HANA
7 3 (0.23%) Oracle Assets
7 3 (0.23%) Oracle EBS
7 3 (0.23%) Oracle Payables
7 3 (0.23%) Oracle Receivables
8 2 (0.15%) Oracle ERP
8 2 (0.15%) Oracle Financials
8 2 (0.15%) SAP CO
8 2 (0.15%) SAP FI
Cloud Services
1 436 (32.86%) Microsoft 365
2 245 (18.46%) Azure
3 57 (4.30%) Azure Active Directory
4 52 (3.92%) AWS
5 43 (3.24%) Power Platform
6 39 (2.94%) SaaS
7 37 (2.79%) Dynamics 365
8 21 (1.58%) Adobe Creative Cloud
9 10 (0.75%) AWS CloudFormation
9 10 (0.75%) OneDrive
10 7 (0.53%) Google Workspace
11 6 (0.45%) Mimecast
11 6 (0.45%) PowerApps
11 6 (0.45%) Serverless
12 5 (0.38%) Cloud Computing
12 5 (0.38%) Power Automate
13 4 (0.30%) Amazon CloudWatch
13 4 (0.30%) Azure Sentinel
13 4 (0.30%) iPaaS
14 3 (0.23%) Azure Cosmos DB
Communications & Networking
1 105 (7.91%) Firewall
2 76 (5.73%) VPN
3 73 (5.50%) VoIP
4 64 (4.82%) DNS
5 62 (4.67%) DHCP
6 49 (3.69%) LAN
7 46 (3.47%) WAN
8 41 (3.09%) TCP/IP
9 28 (2.11%) SAN
9 28 (2.11%) Wi-Fi
10 21 (1.58%) VLAN
11 20 (1.51%) Wireless
12 19 (1.43%) Remote Desktop
13 17 (1.28%) SSH
14 16 (1.21%) Skype
14 16 (1.21%) Unified Communications
15 15 (1.13%) FIX Connectivity
16 14 (1.06%) Internet
17 12 (0.90%) iSCSI
17 12 (0.90%) NAS
Database & Business Intelligence
1 219 (16.50%) SQL Server
2 80 (6.03%) SQL Server Reporting Services
3 67 (5.05%) SQL Server Integration Services
4 57 (4.30%) Data Warehouse
5 33 (2.49%) Power BI
6 30 (2.26%) Relational Database
7 26 (1.96%) Oracle Database
8 20 (1.51%) MySQL
9 17 (1.28%) SQL Server 2005
10 16 (1.21%) RDBMS
11 15 (1.13%) SQL Server 2016
11 15 (1.13%) Tableau
12 13 (0.98%) Azure SQL Database
12 13 (0.98%) Crystal Reports
12 13 (0.98%) SQL Server 2008
13 9 (0.68%) Oracle Database 10g
14 8 (0.60%) Amazon RDS
14 8 (0.60%) SQL Server 2012
15 7 (0.53%) SQL Server 2000
16 6 (0.45%) BusinessObjects
Development Applications
1 37 (2.79%) JIRA
2 12 (0.90%) Postman
3 6 (0.45%) Git (software)
4 3 (0.23%) Team Foundation Server
5 2 (0.15%) Bitbucket
5 2 (0.15%) Jenkins
5 2 (0.15%) SQL Server Management Studio (SSMS)
6 1 (0.075%) Artifactory
6 1 (0.075%) Axure RP
6 1 (0.075%) Bugzilla
6 1 (0.075%) Eclipse
6 1 (0.075%) Maven
6 1 (0.075%) Octopus Deploy
6 1 (0.075%) Oracle APEX
6 1 (0.075%) PhpStorm
6 1 (0.075%) SonarQube
6 1 (0.075%) TestLink
6 1 (0.075%) Toad
6 1 (0.075%) Visual Studio
General
1 480 (36.17%) Social Skills
2 299 (22.53%) Finance
3 148 (11.15%) Analytical Skills
4 75 (5.65%) Back Office
5 70 (5.28%) Law
6 61 (4.60%) Banking
7 36 (2.71%) Manufacturing
8 33 (2.49%) Retail
9 32 (2.41%) Legal
10 30 (2.26%) Public Sector
11 28 (2.11%) Front Office
12 21 (1.58%) Organisational Skills
13 20 (1.51%) Automotive
14 19 (1.43%) Presentation Skills
15 18 (1.36%) French Language
16 17 (1.28%) Billing
16 17 (1.28%) Investment Banking
17 15 (1.13%) Financial Institution
18 14 (1.06%) Digital Economy
19 13 (0.98%) German Language
Libraries, Frameworks & Software Standards
1 98 (7.39%) .NET
2 41 (3.09%) FIX Protocol
3 34 (2.56%) HTML
4 32 (2.41%) CSS
5 28 (2.11%) XML
6 19 (1.43%) Web Services
7 18 (1.36%) JSON
8 17 (1.28%) Middleware
9 14 (1.06%) AngularJS
10 12 (0.90%) Swagger
10 12 (0.90%) WML
11 11 (0.83%) Ajax
11 11 (0.83%) EDI
12 8 (0.60%) REST
13 7 (0.53%) ASP.NET
14 5 (0.38%) ADO
14 5 (0.38%) SOAP
15 4 (0.30%) LDAP
15 4 (0.30%) XSLT
16 3 (0.23%) SAML
Miscellaneous
1 66 (4.97%) Management Information System
2 28 (2.11%) Self-Motivation
3 27 (2.03%) SWIFT
4 21 (1.58%) CMDB
4 21 (1.58%) Video Conferencing
5 20 (1.51%) Driving Licence
6 19 (1.43%) Equities
7 16 (1.21%) Life Science
8 13 (0.98%) iPhone
8 13 (0.98%) Renewable Energy
9 12 (0.90%) Data Centre
9 12 (0.90%) Data Structures
10 11 (0.83%) Enterprise Storage
10 11 (0.83%) Eurex
10 11 (0.83%) iPad
11 10 (0.75%) Derivative
12 9 (0.68%) FMCG
13 8 (0.60%) Smartphone
14 7 (0.53%) Fat Client
14 7 (0.53%) Fixed Income
Operating Systems
1 649 (48.91%) Windows
2 252 (18.99%) Windows 10
3 212 (15.98%) Windows Server
4 145 (10.93%) Linux
5 115 (8.67%) Windows 7
6 93 (7.01%) Unix
7 48 (3.62%) Windows Server 2012
8 42 (3.17%) Windows Server 2016
9 33 (2.49%) Windows Server 2008
10 31 (2.34%) Red Hat Enterprise Linux
11 26 (1.96%) Android
12 20 (1.51%) Windows Server 2019
13 19 (1.43%) Apple iOS
14 18 (1.36%) Mac OS
15 13 (0.98%) CentOS
15 13 (0.98%) Mac OS X
15 13 (0.98%) Ubuntu
16 12 (0.90%) Solaris
16 12 (0.90%) Windows 8
17 11 (0.83%) Windows Server 2003
Processes & Methodologies
1 304 (22.91%) ITIL
2 246 (18.54%) Problem-Solving
3 81 (6.10%) CRM
4 77 (5.80%) Problem Management
5 71 (5.35%) ERP
6 66 (4.97%) Agile Software Development
7 60 (4.52%) Service Delivery
8 58 (4.37%) Service Management
9 57 (4.30%) DevOps
10 52 (3.92%) Incident Management
11 48 (3.62%) ITSM
12 47 (3.54%) Business Intelligence
13 45 (3.39%) Fintech
14 42 (3.17%) Change Management
15 40 (3.01%) Stakeholder Management
16 37 (2.79%) Process Improvement
17 36 (2.71%) Line Management
18 35 (2.64%) Disaster Recovery
19 34 (2.56%) Continuous Improvement
19 34 (2.56%) Data Analysis
Programming Languages
1 438 (33.01%) SQL
2 120 (9.04%) PowerShell
3 110 (8.29%) Python
4 84 (6.33%) C#
5 64 (4.82%) T-SQL
6 54 (4.07%) Java
7 41 (3.09%) JavaScript
8 31 (2.34%) Bash Shell
9 29 (2.19%) Perl
10 25 (1.88%) Shell Script
11 18 (1.36%) VB.NET
12 17 (1.28%) VB
13 13 (0.98%) PL/SQL
13 13 (0.98%) Ruby
14 12 (0.90%) VBA
15 10 (0.75%) C
16 6 (0.45%) C++
16 6 (0.45%) PHP
17 5 (0.38%) Korn
17 5 (0.38%) VB6
Qualifications
1 82 (6.18%) Degree
2 60 (4.52%) Microsoft Certification
3 36 (2.71%) MCSE
4 35 (2.64%) ITIL Certification
5 33 (2.49%) Security Cleared
6 16 (1.21%) CCNA
6 16 (1.21%) Cisco Certification
7 15 (1.13%) A+ Certification
7 15 (1.13%) ITIL Foundation Certificate
7 15 (1.13%) MCSA
8 12 (0.90%) HND
9 9 (0.68%) MCP
10 8 (0.60%) Computer Science Degree
10 8 (0.60%) HNC
10 8 (0.60%) MCITP
10 8 (0.60%) MOS
11 6 (0.45%) VMware Certified Professional (VCP)
12 5 (0.38%) CCENT
12 5 (0.38%) Network+ Certification
12 5 (0.38%) SC Cleared
Quality Assurance & Compliance
1 106 (7.99%) SLA
2 30 (2.26%) GDPR
3 20 (1.51%) QA
4 8 (0.60%) MiFID
4 8 (0.60%) PMO
5 7 (0.53%) ISO/IEC 27001
6 2 (0.15%) NIST
7 1 (0.075%) Data Quality
7 1 (0.075%) ISO 22301
7 1 (0.075%) ISO 9001
7 1 (0.075%) ISO/IEC 20000
7 1 (0.075%) PCI DSS
System Software
1 418 (31.50%) Active Directory
2 87 (6.56%) VMware Infrastructure
3 46 (3.47%) Hyper-V
4 21 (1.58%) Virtual Desktop
5 20 (1.51%) XenApp
6 19 (1.43%) BitLocker
7 17 (1.28%) XenDesktop
8 15 (1.13%) Virtual Machines
9 12 (0.90%) vSphere
10 11 (0.83%) NFS
11 7 (0.53%) Firmware
11 7 (0.53%) VMware ESXi
12 5 (0.38%) Docker
13 4 (0.30%) Terminal Services
14 3 (0.23%) DFS Replication
15 2 (0.15%) Virtual Servers
Systems Management
1 93 (7.01%) SCCM
2 23 (1.73%) Microsoft Intune
3 18 (1.36%) Terraform
4 16 (1.21%) Control-M
5 13 (0.98%) Backup Exec
6 10 (0.75%) Jamf Pro
6 10 (0.75%) WSUS
7 6 (0.45%) Ansible
7 6 (0.45%) Puppet
8 5 (0.38%) Grafana
8 5 (0.38%) Kubernetes
9 3 (0.23%) Nagios
9 3 (0.23%) Packer
10 2 (0.15%) SCOM
10 2 (0.15%) Single Sign-On
10 2 (0.15%) vRealize Orchestrator
11 1 (0.075%) AirWatch
11 1 (0.075%) cPanel
11 1 (0.075%) Kibana
11 1 (0.075%) Prometheus
Vendors
1 468 (35.27%) Microsoft
2 141 (10.63%) VMware
3 95 (7.16%) Citrix
4 92 (6.93%) Cisco
5 85 (6.41%) Oracle
6 41 (3.09%) Red Hat
6 41 (3.09%) SAP
7 33 (2.49%) HP
8 26 (1.96%) ServiceNow
9 25 (1.88%) Veeam
10 24 (1.81%) Apple
11 23 (1.73%) Adobe
11 23 (1.73%) Bloomberg
11 23 (1.73%) Sophos
12 21 (1.58%) Autodesk
13 20 (1.51%) SolarWinds
14 19 (1.43%) Salesforce.com
15 17 (1.28%) Fidessa
16 16 (1.21%) Sybase
17 15 (1.13%) Dell