Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,500 per year, according to job vacancies posted during the 6 months leading to 10 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
10 Sep 2026
Same period 2025 Same period 2024
Rank 164 132 204
Rank change year-on-year -32 +72 -19
Permanent jobs requiring a Support Analyst 1,364 1,209 1,044
As % of all permanent jobs in the UK 1.21% 2.43% 1.33%
As % of the Job Titles category 1.29% 2.71% 1.40%
Number of salaries quoted 1,130 1,025 657
10th Percentile £26,500 £25,675 £25,000
25th Percentile £29,250 £27,750 £29,000
Median annual salary (50th Percentile) £34,500 £33,500 £35,000
Median % change year-on-year +2.99% -4.29% -
75th Percentile £42,500 £43,750 £45,000
90th Percentile £50,000 £55,000 £63,000
UK excluding London median annual salary £32,500 £31,000 £32,500
% change year-on-year +4.84% -4.62% +1.56%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 105,685 44,574 74,714
% of permanent jobs with a recognized job title 93.54% 89.72% 95.24%
Number of salaries quoted 72,853 26,277 45,811
10th Percentile £30,000 £28,250 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £77,000 £75,000 £73,750
90th Percentile £97,500 £95,000 £92,500
UK excluding London median annual salary £55,000 £47,500 £50,000
% change year-on-year +15.79% -5.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 10 September 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 10 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -33 1,252 £35,000 +4.48% 115
UK excluding London -10 1,119 £32,500 +4.84% 104
South East +31 314 £32,500 - 43
Work from Home -27 305 £37,500 +11.94% 47
North of England +10 266 £33,250 +10.83% 35
London -73 229 £44,615 -1.48% 26
Midlands -35 167 £35,000 +10.24% 8
North West +56 147 £34,000 +3.82% 22
South West -51 144 £32,500 - 5
East of England -14 132 £30,000 +1.69% 11
Yorkshire -26 111 £31,000 +10.71% 10
East Midlands -26 99 £35,000 +18.64% 5
West Midlands -48 68 £37,500 +13.64% 3
Scotland +20 50 £30,000 -30.64% 3
Northern Ireland -54 27 £40,000 -20.00% 2
Wales -73 19 £35,000 +16.67% 1
North East -71 8 £30,000 -3.23% 3

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 10 September 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 495 (36.29%) Microsoft
2 424 (31.09%) Problem-Solving
3 421 (30.87%) Windows
4 411 (30.13%) Microsoft 365
5 290 (21.26%) Active Directory
6 251 (18.40%) SQL
7 247 (18.11%) ITIL
8 237 (17.38%) Customer Service
9 227 (16.64%) Continuous Improvement
10 198 (14.52%) Azure
11 164 (12.02%) ITSM
12 148 (10.85%) ERP
13 140 (10.26%) Service Management
14 130 (9.53%) Entra ID
15 127 (9.31%) SharePoint
16 126 (9.24%) Windows Server
17 119 (8.72%) Microsoft Office
18 108 (7.92%) Degree
19 93 (6.82%) Microsoft Intune
20 84 (6.16%) Change Management
20 84 (6.16%) Project Delivery
21 82 (6.01%) Microsoft Exchange
22 79 (5.79%) Service Delivery
23 75 (5.50%) SaaS
24 74 (5.43%) DNS
24 74 (5.43%) Windows 10
25 72 (5.28%) Collaborative Working
25 72 (5.28%) Process Improvement
26 70 (5.13%) Root Cause Analysis
26 70 (5.13%) ServiceNow

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 127 (9.31%) SharePoint
2 82 (6.01%) Microsoft Exchange
3 29 (2.13%) IIS
4 13 (0.95%) Confluence
5 12 (0.88%) Skype for Business
6 3 (0.22%) SAS
6 3 (0.22%) Tomcat
7 1 (0.073%) Blackberry Enterprise Server
7 1 (0.073%) CMS
7 1 (0.073%) Exchange Server 2013
Applications
1 119 (8.72%) Microsoft Office
2 65 (4.77%) Microsoft Excel
3 22 (1.61%) Microsoft PowerPoint
4 3 (0.22%) Photoshop
5 2 (0.15%) Siemens NX
6 1 (0.073%) Revit
6 1 (0.073%) Windchill
Business Applications
1 16 (1.17%) Dynamics CRM
1 16 (1.17%) iTrent
2 15 (1.10%) NetSuite
3 14 (1.03%) Oracle Retail
4 13 (0.95%) Visualfiles
5 10 (0.73%) Dynamics NAV
6 8 (0.59%) Oracle EBS
6 8 (0.59%) Oracle Financials
7 7 (0.51%) Dynamics AX
7 7 (0.51%) Fidessa
7 7 (0.51%) Infor M3
8 6 (0.44%) Elite 3E
8 6 (0.44%) NEC Housing
9 5 (0.37%) SAP Business One
9 5 (0.37%) Unit4 Business World
10 4 (0.29%) JDE OneWorld
10 4 (0.29%) JDE World
10 4 (0.29%) Oracle EBS R12
10 4 (0.29%) Oracle Procure-to-Pay
10 4 (0.29%) Shopify
Cloud Services
1 411 (30.13%) Microsoft 365
2 198 (14.52%) Azure
3 130 (9.53%) Entra ID
4 75 (5.50%) SaaS
5 69 (5.06%) Power Platform
6 62 (4.55%) Dynamics 365
7 57 (4.18%) OneDrive
8 21 (1.54%) PowerApps
9 19 (1.39%) Power Automate
10 16 (1.17%) Google Workspace
10 16 (1.17%) Microsoft Copilot
11 13 (0.95%) AWS
12 10 (0.73%) Azure DevOps
13 9 (0.66%) Mimecast
14 7 (0.51%) IaaS
14 7 (0.51%) PaaS
15 5 (0.37%) GCP
15 5 (0.37%) Slack
16 4 (0.29%) OCI
17 3 (0.22%) NetDocuments
Communications & Networking
1 74 (5.43%) DNS
2 66 (4.84%) DHCP
3 55 (4.03%) TCP/IP
3 55 (4.03%) WAN
4 52 (3.81%) VPN
5 49 (3.59%) Firewall
6 44 (3.23%) Wi-Fi
7 40 (2.93%) LAN
8 25 (1.83%) Unified Communications
9 21 (1.54%) VoIP
10 18 (1.32%) VLAN
11 13 (0.95%) SD-WAN
11 13 (0.95%) WebEx
12 12 (0.88%) Broadband
12 12 (0.88%) Skype
13 11 (0.81%) 4G
13 11 (0.81%) Wireless
14 8 (0.59%) FIX Connectivity
15 7 (0.51%) Network Security
16 6 (0.44%) MPLS
Database & Business Intelligence
1 70 (5.13%) SQL Server
2 47 (3.45%) Power BI
3 25 (1.83%) Crystal Reports
4 9 (0.66%) Relational Database
5 8 (0.59%) SQL Server Integration Services
6 6 (0.44%) SQL Server Reporting Services
7 5 (0.37%) BusinessObjects
7 5 (0.37%) MySQL
7 5 (0.37%) Power Query
8 4 (0.29%) Oracle Reports
9 3 (0.22%) Data Warehouse
9 3 (0.22%) Oracle Database
10 2 (0.15%) Qlik Sense
10 2 (0.15%) Tableau
11 1 (0.073%) Metabase
11 1 (0.073%) PostgreSQL
11 1 (0.073%) SQL Server Analysis Services
Development Applications
1 50 (3.67%) JIRA
2 4 (0.29%) Eclipse
2 4 (0.29%) Git
2 4 (0.29%) Oracle Forms
2 4 (0.29%) Toad
3 1 (0.073%) Visual Studio
General
1 479 (35.12%) Social Skills
2 199 (14.59%) Finance
3 184 (13.49%) Analytical Skills
4 90 (6.60%) Law
5 80 (5.87%) Manufacturing
6 75 (5.50%) Organisational Skills
7 73 (5.35%) Legal
8 65 (4.77%) Retail
9 42 (3.08%) Documentation Skills
10 34 (2.49%) Banking
11 19 (1.39%) Advertising
11 19 (1.39%) Presentation Skills
11 19 (1.39%) Public Sector
12 12 (0.88%) Automotive
12 12 (0.88%) Inclusion and Diversity
13 11 (0.81%) Front Office
13 11 (0.81%) Legal Technology
13 11 (0.81%) Local Government
14 10 (0.73%) Telecoms
15 9 (0.66%) Investment Banking
Libraries, Frameworks & Software Standards
1 30 (2.20%) XML
2 23 (1.69%) HTML
3 20 (1.47%) .NET
3 20 (1.47%) CSS
4 19 (1.39%) FIX Protocol
4 19 (1.39%) Web Services
5 15 (1.10%) REST
6 12 (0.88%) .NET Framework
6 12 (0.88%) SOAP
7 9 (0.66%) JSON
8 6 (0.44%) EDI
9 4 (0.29%) Oracle Fusion
9 4 (0.29%) WSDL
9 4 (0.29%) XSD
9 4 (0.29%) XSLT
10 3 (0.22%) Elastic Stack
10 3 (0.22%) Kafka
10 3 (0.22%) Middleware
11 2 (0.15%) 802.1X
12 1 (0.073%) Terraform
Miscellaneous
1 73 (5.35%) Onboarding
2 62 (4.55%) Driving Licence
3 41 (3.01%) Management Information System
4 32 (2.35%) Self-Motivation
5 31 (2.27%) Video Conferencing
6 22 (1.61%) Client/Server
7 21 (1.54%) Analytical Mindset
8 11 (0.81%) Enterprise Software
8 11 (0.81%) iPhone
9 10 (0.73%) Hybrid Cloud
10 9 (0.66%) Fixed Income
10 9 (0.66%) FMCG
10 9 (0.66%) iPad
11 8 (0.59%) CMDB
11 8 (0.59%) Data Structures
12 6 (0.44%) Data Centre
12 6 (0.44%) Manufacturing Execution System
12 6 (0.44%) NHS
12 6 (0.44%) Operational Technology
12 6 (0.44%) Product Ownership
Operating Systems
1 421 (30.87%) Windows
2 126 (9.24%) Windows Server
3 74 (5.43%) Windows 10
4 50 (3.67%) Linux
5 27 (1.98%) Mac OS
6 24 (1.76%) Android
7 19 (1.39%) Apple iOS
8 16 (1.17%) Windows Server 2019
9 14 (1.03%) Unix
10 6 (0.44%) CentOS
10 6 (0.44%) Rocky
10 6 (0.44%) Ubuntu
11 5 (0.37%) Solaris
12 4 (0.29%) Windows Server 2016
Processes & Methodologies
1 424 (31.09%) Problem-Solving
2 247 (18.11%) ITIL
3 237 (17.38%) Customer Service
4 227 (16.64%) Continuous Improvement
5 164 (12.02%) ITSM
6 148 (10.85%) ERP
7 140 (10.26%) Service Management
8 84 (6.16%) Change Management
8 84 (6.16%) Project Delivery
9 79 (5.79%) Service Delivery
10 72 (5.28%) Collaborative Working
10 72 (5.28%) Process Improvement
11 70 (5.13%) Root Cause Analysis
12 67 (4.91%) Incident Management
13 65 (4.77%) Business Intelligence
14 61 (4.47%) Stakeholder Engagement
15 57 (4.18%) User Experience
16 54 (3.96%) Cybersecurity
17 53 (3.89%) CRM
18 46 (3.37%) Stakeholder Management
Programming Languages
1 251 (18.40%) SQL
2 67 (4.91%) PowerShell
3 31 (2.27%) JavaScript
4 30 (2.20%) C#
5 17 (1.25%) Python
6 10 (0.73%) Bash
6 10 (0.73%) Java
7 9 (0.66%) C++
7 9 (0.66%) Ruby
8 8 (0.59%) PL/SQL
9 6 (0.44%) T-SQL
10 5 (0.37%) Perl
11 4 (0.29%) PHP
11 4 (0.29%) VB
11 4 (0.29%) XPath
12 3 (0.22%) VBA
13 2 (0.15%) Google Apps Script
13 2 (0.15%) Tcl
14 1 (0.073%) R
14 1 (0.073%) VB.NET
Qualifications
1 108 (7.92%) Degree
2 55 (4.03%) A+ Certification
3 38 (2.79%) Microsoft Certification
4 37 (2.71%) Security Cleared
5 19 (1.39%) SC Cleared
6 13 (0.95%) Computer Science Degree
6 13 (0.95%) Network+ Certification
7 10 (0.73%) ITIL Certification
7 10 (0.73%) Microsoft Certified Professional
8 9 (0.66%) ITIL Foundation Certificate
9 8 (0.59%) BPSS Clearance
10 7 (0.51%) CCNA
10 7 (0.51%) Cisco Certification
11 6 (0.44%) MBCS
12 5 (0.37%) AAT
12 5 (0.37%) DBS Check
13 4 (0.29%) MCSA
13 4 (0.29%) MCSE
14 3 (0.22%) Azure Certification
15 2 (0.15%) HNC
Quality Assurance & Compliance
1 48 (3.52%) SLA
2 22 (1.61%) ISO/IEC 27001
3 14 (1.03%) Data Quality
4 13 (0.95%) Cyber Essentials
5 10 (0.73%) QA
6 8 (0.59%) GDPR
7 4 (0.29%) Accessibility
8 2 (0.15%) PCI DSS
9 1 (0.073%) Cyber Essentials PLUS
9 1 (0.073%) DICOM
9 1 (0.073%) PMO
System Software
1 290 (21.26%) Active Directory
2 35 (2.57%) Hyper-V
3 29 (2.13%) VMware Infrastructure
4 7 (0.51%) Firmware
5 6 (0.44%) Virtual Desktop
6 4 (0.29%) XenApp
7 3 (0.22%) Microsoft Virtual Server
7 3 (0.22%) Virtual Machines
7 3 (0.22%) Virtual Servers
8 2 (0.15%) vSphere
9 1 (0.073%) BitLocker
Systems Management
1 93 (6.82%) Microsoft Intune
2 13 (0.95%) SCCM
3 9 (0.66%) Systems Management Server (SMS)
4 7 (0.51%) Jamf Pro
5 6 (0.44%) Kibana
6 3 (0.22%) Single Sign-On
7 2 (0.15%) FortiGate
7 2 (0.15%) Grafana
8 1 (0.073%) Autotask
8 1 (0.073%) Cisco CUCM
8 1 (0.073%) Failover Clustering
8 1 (0.073%) Microsoft Clustering
Vendors
1 495 (36.29%) Microsoft
2 70 (5.13%) ServiceNow
3 53 (3.89%) Oracle
4 41 (3.01%) VMware
5 35 (2.57%) SAP
6 26 (1.91%) Cisco
7 23 (1.69%) Citrix
7 23 (1.69%) iManage
8 18 (1.32%) IFS
9 16 (1.17%) Apple
9 16 (1.17%) Google
9 16 (1.17%) Sage
10 15 (1.10%) Salesforce
11 13 (0.95%) Epicor
12 12 (0.88%) IBM
12 12 (0.88%) Meraki
13 11 (0.81%) Polycom
13 11 (0.81%) Starlink
14 10 (0.73%) Dell
14 10 (0.73%) IBM Sterling