Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 18 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
18 Aug 2026
Same period 2025 Same period 2024
Rank 159 127 214
Rank change year-on-year -32 +87 -7
Permanent jobs requiring a Support Analyst 1,333 1,239 1,059
As % of all permanent jobs in the UK 1.24% 2.48% 1.28%
As % of the Job Titles category 1.32% 2.76% 1.35%
Number of salaries quoted 1,097 1,058 742
10th Percentile £26,500 £25,500 £24,000
25th Percentile £30,000 £28,000 £28,250
Median annual salary (50th Percentile) £35,000 £34,000 £35,000
Median % change year-on-year +2.94% -2.86% -
75th Percentile £42,500 £45,000 £43,750
90th Percentile £50,000 £55,000 £58,750
UK excluding London median annual salary £32,500 £32,500 £32,500
% change year-on-year - - +4.00%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 100,980 44,926 78,729
% of permanent jobs with a recognized job title 94.00% 89.92% 95.05%
Number of salaries quoted 69,058 26,577 52,385
10th Percentile £30,000 £28,250 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £56,950 £55,000 £55,000
Median % change year-on-year +3.55% - -8.33%
75th Percentile £75,000 £75,000 £72,250
90th Percentile £96,250 £95,000 £91,250
UK excluding London median annual salary £52,500 £48,000 £50,000
% change year-on-year +9.38% -4.00% -6.54%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 18 August 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 18 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -27 1,207 £35,000 +4.48% 166
UK excluding London -11 1,094 £32,500 - 115
South East +33 304 £32,500 -2.99% 35
Work from Home -11 297 £37,500 +7.14% 49
North of England +3 248 £35,000 +18.64% 39
London -63 221 £42,500 -6.15% 64
Midlands -29 174 £35,000 +7.69% 15
South West -51 138 £32,500 - 10
North West +43 137 £34,000 +3.03% 23
East of England -22 122 £30,000 +1.69% 18
Yorkshire -30 107 £35,000 +22.81% 11
East Midlands -26 96 £35,000 +18.64% 5
West Midlands -37 78 £37,500 +11.94% 10
Scotland +38 67 £30,000 -30.64% 4
Northern Ireland -55 25 - - 2
Wales -64 16 £35,000 +16.67% 1
North East -81 4 £30,000 -3.23% 7

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 18 August 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 465 (34.88%) Microsoft
2 412 (30.91%) Windows
3 384 (28.81%) Microsoft 365
4 368 (27.61%) Problem-Solving
5 273 (20.48%) Active Directory
6 253 (18.98%) SQL
7 227 (17.03%) ITIL
8 220 (16.50%) Continuous Improvement
9 206 (15.45%) Azure
10 194 (14.55%) Customer Service
11 147 (11.03%) ITSM
12 145 (10.88%) ERP
13 133 (9.98%) Windows Server
14 131 (9.83%) Service Management
15 123 (9.23%) Entra ID
16 113 (8.48%) Microsoft Office
17 111 (8.33%) Degree
17 111 (8.33%) SharePoint
18 86 (6.45%) Microsoft Intune
19 80 (6.00%) Microsoft Exchange
20 79 (5.93%) SQL Server
21 78 (5.85%) Change Management
22 74 (5.55%) Windows 10
23 73 (5.48%) Project Delivery
24 70 (5.25%) Business Intelligence
24 70 (5.25%) Process Improvement
25 69 (5.18%) Stakeholder Engagement
26 68 (5.10%) Power Platform
26 68 (5.10%) Service Delivery
27 67 (5.03%) Root Cause Analysis

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 111 (8.33%) SharePoint
2 80 (6.00%) Microsoft Exchange
3 29 (2.18%) IIS
4 12 (0.90%) Skype for Business
5 4 (0.30%) Tomcat
6 3 (0.23%) CMS
6 3 (0.23%) Confluence
6 3 (0.23%) SAS
7 1 (0.075%) Blackberry Enterprise Server
7 1 (0.075%) Exchange Server 2013
Applications
1 113 (8.48%) Microsoft Office
2 62 (4.65%) Microsoft Excel
3 22 (1.65%) Microsoft PowerPoint
4 3 (0.23%) Photoshop
5 2 (0.15%) Siemens NX
6 1 (0.075%) MS Visio
6 1 (0.075%) Revit
6 1 (0.075%) Windchill
Business Applications
1 17 (1.28%) Dynamics CRM
2 15 (1.13%) Visualfiles
3 14 (1.05%) Oracle Retail
4 12 (0.90%) Unit4 Business World
5 11 (0.83%) NetSuite
6 9 (0.68%) Elite 3E
6 9 (0.68%) Oracle Financials
7 8 (0.60%) Dynamics NAV
7 8 (0.60%) Oracle EBS
8 7 (0.53%) Dynamics AX
8 7 (0.53%) Infor M3
8 7 (0.53%) iTrent
9 6 (0.45%) NEC Housing
10 5 (0.38%) Fidessa
10 5 (0.38%) Oracle Assets
10 5 (0.38%) Oracle Receivables
10 5 (0.38%) SAP Business One
11 4 (0.30%) Exchequer
11 4 (0.30%) JDE OneWorld
11 4 (0.30%) Primavera
Cloud Services
1 384 (28.81%) Microsoft 365
2 206 (15.45%) Azure
3 123 (9.23%) Entra ID
4 68 (5.10%) Power Platform
5 61 (4.58%) SaaS
6 57 (4.28%) Dynamics 365
7 53 (3.98%) OneDrive
8 20 (1.50%) PowerApps
9 18 (1.35%) Power Automate
10 17 (1.28%) AWS
10 17 (1.28%) Microsoft Copilot
11 12 (0.90%) Google Workspace
12 11 (0.83%) IaaS
12 11 (0.83%) PaaS
13 9 (0.68%) Mimecast
14 8 (0.60%) Azure DevOps
14 8 (0.60%) ClickUp
14 8 (0.60%) GCP
15 7 (0.53%) Boomi
15 7 (0.53%) iPaaS
Communications & Networking
1 57 (4.28%) DNS
2 52 (3.90%) WAN
3 49 (3.68%) DHCP
4 45 (3.38%) Firewall
5 44 (3.30%) VPN
6 43 (3.23%) TCP/IP
7 37 (2.78%) LAN
7 37 (2.78%) Wi-Fi
8 27 (2.03%) Unified Communications
9 23 (1.73%) VoIP
10 18 (1.35%) Broadband
11 16 (1.20%) VLAN
12 14 (1.05%) 4G
13 13 (0.98%) SD-WAN
13 13 (0.98%) WebEx
14 12 (0.90%) Skype
15 11 (0.83%) Wireless
16 7 (0.53%) Network Security
17 6 (0.45%) MPLS
17 6 (0.45%) Structured Cabling
Database & Business Intelligence
1 79 (5.93%) SQL Server
2 48 (3.60%) Power BI
3 27 (2.03%) Crystal Reports
4 10 (0.75%) Relational Database
4 10 (0.75%) SQL Server Integration Services
5 7 (0.53%) BusinessObjects
5 7 (0.53%) Power Query
5 7 (0.53%) SQL Server Reporting Services
6 5 (0.38%) Data Warehouse
6 5 (0.38%) MySQL
6 5 (0.38%) PostgreSQL
7 4 (0.30%) Metabase
7 4 (0.30%) Oracle Reports
8 3 (0.23%) Oracle Database
9 2 (0.15%) Db2
9 2 (0.15%) Qlik Sense
9 2 (0.15%) Tableau
10 1 (0.075%) SQL Server Analysis Services
Development Applications
1 42 (3.15%) JIRA
2 4 (0.30%) Eclipse
2 4 (0.30%) Git
2 4 (0.30%) Oracle Forms
2 4 (0.30%) Toad
2 4 (0.30%) Visual Studio
3 1 (0.075%) SQL Server Management Studio (SSMS)
General
1 438 (32.86%) Social Skills
2 196 (14.70%) Finance
3 170 (12.75%) Analytical Skills
4 88 (6.60%) Law
5 81 (6.08%) Legal
6 78 (5.85%) Manufacturing
7 64 (4.80%) Retail
8 57 (4.28%) Organisational Skills
9 48 (3.60%) Documentation Skills
10 30 (2.25%) Banking
11 19 (1.43%) Advertising
11 19 (1.43%) Presentation Skills
12 17 (1.28%) Public Sector
13 16 (1.20%) Telecoms
14 12 (0.90%) Legal Technology
15 11 (0.83%) Front Office
15 11 (0.83%) Local Government
16 10 (0.75%) Automotive
17 9 (0.68%) Inclusion and Diversity
17 9 (0.68%) Investment Banking
Libraries, Frameworks & Software Standards
1 27 (2.03%) XML
2 23 (1.73%) .NET
2 23 (1.73%) HTML
2 23 (1.73%) Web Services
3 20 (1.50%) CSS
4 15 (1.13%) FIX Protocol
5 12 (0.90%) .NET Framework
5 12 (0.90%) REST
6 9 (0.68%) SOAP
7 6 (0.45%) EDI
7 6 (0.45%) JSON
8 3 (0.23%) Elastic Stack
8 3 (0.23%) Kafka
8 3 (0.23%) Middleware
8 3 (0.23%) Oracle Fusion
9 2 (0.15%) 802.1X
10 1 (0.075%) SAP CAF
10 1 (0.075%) WSDL
10 1 (0.075%) XSD
10 1 (0.075%) XSL
Miscellaneous
1 61 (4.58%) Onboarding
2 57 (4.28%) Driving Licence
3 33 (2.48%) Management Information System
3 33 (2.48%) Self-Motivation
4 28 (2.10%) Video Conferencing
5 23 (1.73%) Analytical Mindset
6 22 (1.65%) Client/Server
7 11 (0.83%) Hybrid Cloud
8 9 (0.68%) Enterprise Software
8 9 (0.68%) Fixed Income
9 8 (0.60%) CMDB
9 8 (0.60%) Data Structures
10 7 (0.53%) NHS
10 7 (0.53%) Product Ownership
11 6 (0.45%) FMCG
11 6 (0.45%) Housing Association
11 6 (0.45%) Manufacturing Execution System
11 6 (0.45%) Operational Technology
12 5 (0.38%) Blog
12 5 (0.38%) Legacy Systems
Operating Systems
1 412 (30.91%) Windows
2 133 (9.98%) Windows Server
3 74 (5.55%) Windows 10
4 45 (3.38%) Linux
5 31 (2.33%) Android
6 27 (2.03%) Mac OS
7 16 (1.20%) Windows Server 2019
8 14 (1.05%) Apple iOS
9 7 (0.53%) Unix
10 4 (0.30%) Windows Server 2016
11 3 (0.23%) CentOS
11 3 (0.23%) Rocky
11 3 (0.23%) Solaris
11 3 (0.23%) Ubuntu
Processes & Methodologies
1 368 (27.61%) Problem-Solving
2 227 (17.03%) ITIL
3 220 (16.50%) Continuous Improvement
4 194 (14.55%) Customer Service
5 147 (11.03%) ITSM
6 145 (10.88%) ERP
7 131 (9.83%) Service Management
8 78 (5.85%) Change Management
9 73 (5.48%) Project Delivery
10 70 (5.25%) Business Intelligence
10 70 (5.25%) Process Improvement
11 69 (5.18%) Stakeholder Engagement
12 68 (5.10%) Service Delivery
13 67 (5.03%) Root Cause Analysis
14 62 (4.65%) Incident Management
15 61 (4.58%) Collaborative Working
16 54 (4.05%) User Experience
17 49 (3.68%) Cybersecurity
18 45 (3.38%) CRM
19 44 (3.30%) Problem Management
Programming Languages
1 253 (18.98%) SQL
2 51 (3.83%) PowerShell
3 32 (2.40%) C#
4 30 (2.25%) JavaScript
5 14 (1.05%) Python
6 10 (0.75%) PL/SQL
7 9 (0.68%) C++
8 8 (0.60%) Java
9 7 (0.53%) T-SQL
10 5 (0.38%) PHP
10 5 (0.38%) Ruby
11 3 (0.23%) Bash
11 3 (0.23%) Perl
11 3 (0.23%) VB
11 3 (0.23%) VB.NET
11 3 (0.23%) VBA
12 2 (0.15%) Tcl
13 1 (0.075%) Google Apps Script
13 1 (0.075%) Pascal
13 1 (0.075%) R
Qualifications
1 111 (8.33%) Degree
2 44 (3.30%) A+ Certification
3 41 (3.08%) Security Cleared
4 36 (2.70%) Microsoft Certification
5 23 (1.73%) SC Cleared
6 12 (0.90%) ITIL Foundation Certificate
6 12 (0.90%) Microsoft Certified Professional
7 8 (0.60%) Computer Science Degree
8 7 (0.53%) CCNA
8 7 (0.53%) Cisco Certification
8 7 (0.53%) ITIL Certification
8 7 (0.53%) Network+ Certification
9 6 (0.45%) MBCS
10 5 (0.38%) AAT
11 4 (0.30%) BPSS Clearance
11 4 (0.30%) DV Cleared
11 4 (0.30%) HNC
12 3 (0.23%) Azure Certification
13 1 (0.075%) DBS Check
13 1 (0.075%) Oracle Certification
Quality Assurance & Compliance
1 46 (3.45%) SLA
2 23 (1.73%) ISO/IEC 27001
3 19 (1.43%) Cyber Essentials
4 14 (1.05%) Data Quality
5 7 (0.53%) Cyber Essentials PLUS
5 7 (0.53%) QA
6 5 (0.38%) Accessibility
6 5 (0.38%) GDPR
7 2 (0.15%) PCI DSS
8 1 (0.075%) DICOM
8 1 (0.075%) PMO
System Software
1 273 (20.48%) Active Directory
2 33 (2.48%) Hyper-V
3 26 (1.95%) VMware Infrastructure
4 7 (0.53%) Firmware
5 6 (0.45%) Virtual Desktop
5 6 (0.45%) XenApp
6 3 (0.23%) Docker
6 3 (0.23%) Microsoft Virtual Server
6 3 (0.23%) Virtual Machines
6 3 (0.23%) Virtual Servers
6 3 (0.23%) vSphere
7 2 (0.15%) BitLocker
Systems Management
1 86 (6.45%) Microsoft Intune
2 17 (1.28%) SCCM
3 7 (0.53%) Single Sign-On
3 7 (0.53%) Systems Management Server (SMS)
4 6 (0.45%) Kibana
5 5 (0.38%) Jamf Pro
6 2 (0.15%) FortiGate
6 2 (0.15%) Grafana
7 1 (0.075%) Autotask
7 1 (0.075%) Cisco CUCM
7 1 (0.075%) Failover Clustering
7 1 (0.075%) Microsoft Clustering
7 1 (0.075%) Terraform
Vendors
1 465 (34.88%) Microsoft
2 59 (4.43%) ServiceNow
3 46 (3.45%) Oracle
4 38 (2.85%) VMware
5 26 (1.95%) SAP
6 25 (1.88%) iManage
7 22 (1.65%) Cisco
7 22 (1.65%) Citrix
8 18 (1.35%) IFS
9 17 (1.28%) Apple
10 15 (1.13%) Google
11 14 (1.05%) Sage
11 14 (1.05%) Salesforce
11 14 (1.05%) Starlink
12 13 (0.98%) Epicor
13 12 (0.90%) Aderant
13 12 (0.90%) IBM
13 12 (0.90%) Meraki
14 11 (0.83%) Intapp
14 11 (0.83%) Polycom