Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 24 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
24 Aug 2026
Same period 2025 Same period 2024
Rank 161 128 211
Rank change year-on-year -33 +83 -16
Permanent jobs requiring a Support Analyst 1,340 1,248 1,081
As % of all permanent jobs in the UK 1.24% 2.49% 1.30%
As % of the Job Titles category 1.32% 2.77% 1.36%
Number of salaries quoted 1,106 1,058 735
10th Percentile £26,750 £25,500 £24,000
25th Percentile £29,500 £27,813 £28,250
Median annual salary (50th Percentile) £35,000 £33,500 £35,000
Median % change year-on-year +4.48% -4.29% -
75th Percentile £42,500 £44,688 £43,750
90th Percentile £50,000 £55,000 £58,750
UK excluding London median annual salary £32,500 £32,500 £32,500
% change year-on-year - - +4.84%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 101,876 44,986 79,362
% of permanent jobs with a recognized job title 93.93% 89.87% 95.10%
Number of salaries quoted 69,841 26,672 51,908
10th Percentile £30,000 £28,250 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £75,000 £75,000 £72,450
90th Percentile £96,250 £95,000 £91,250
UK excluding London median annual salary £54,292 £47,602 £50,000
% change year-on-year +14.05% -4.80% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 24 August 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 24 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -32 1,219 £35,000 +4.48% 112
UK excluding London -15 1,095 £32,500 - 99
South East +23 304 £32,500 - 34
Work from Home -17 297 £37,500 +7.14% 41
North of England +2 253 £35,000 +20.69% 27
London -63 227 £42,500 -6.15% 27
Midlands -33 173 £35,000 +7.69% 13
North West +39 140 £35,000 +6.06% 15
South West -48 140 £32,500 - 12
East of England -26 122 £30,000 +1.69% 14
Yorkshire -26 107 £35,000 +22.81% 8
East Midlands -24 98 £35,000 +18.64% 6
West Midlands -33 75 £37,500 +11.94% 7
Scotland +39 62 £30,000 -30.64% 5
Northern Ireland -57 25 - - 3
Wales -58 16 £35,000 +16.67% 1
North East -73 6 £30,000 -3.23% 5

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 24 August 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 471 (35.15%) Microsoft
2 413 (30.82%) Windows
3 386 (28.81%) Microsoft 365
4 383 (28.58%) Problem-Solving
5 276 (20.60%) Active Directory
6 253 (18.88%) SQL
7 228 (17.01%) ITIL
8 221 (16.49%) Continuous Improvement
9 203 (15.15%) Customer Service
10 200 (14.93%) Azure
11 152 (11.34%) ITSM
12 144 (10.75%) ERP
13 135 (10.07%) Service Management
14 132 (9.85%) Windows Server
15 124 (9.25%) Entra ID
16 113 (8.43%) Microsoft Office
17 112 (8.36%) SharePoint
18 106 (7.91%) Degree
19 84 (6.27%) Microsoft Intune
20 80 (5.97%) Change Management
21 78 (5.82%) SQL Server
22 77 (5.75%) Microsoft Exchange
23 75 (5.60%) Project Delivery
23 75 (5.60%) Windows 10
24 71 (5.30%) Service Delivery
25 69 (5.15%) Process Improvement
25 69 (5.15%) Root Cause Analysis
26 68 (5.07%) Business Intelligence
26 68 (5.07%) Power Platform
26 68 (5.07%) SaaS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 112 (8.36%) SharePoint
2 77 (5.75%) Microsoft Exchange
3 29 (2.16%) IIS
4 12 (0.90%) Skype for Business
5 6 (0.45%) Confluence
6 4 (0.30%) Tomcat
7 3 (0.22%) SAS
8 2 (0.15%) CMS
9 1 (0.075%) Blackberry Enterprise Server
9 1 (0.075%) Exchange Server 2013
Applications
1 113 (8.43%) Microsoft Office
2 62 (4.63%) Microsoft Excel
3 21 (1.57%) Microsoft PowerPoint
4 3 (0.22%) Photoshop
5 2 (0.15%) Siemens NX
6 1 (0.075%) Revit
6 1 (0.075%) Windchill
Business Applications
1 16 (1.19%) Dynamics CRM
2 14 (1.04%) Oracle Retail
2 14 (1.04%) Visualfiles
3 12 (0.90%) NetSuite
4 9 (0.67%) Oracle Financials
5 8 (0.60%) Dynamics NAV
5 8 (0.60%) Elite 3E
5 8 (0.60%) iTrent
5 8 (0.60%) Oracle EBS
5 8 (0.60%) Unit4 Business World
6 7 (0.52%) Dynamics AX
6 7 (0.52%) Infor M3
7 6 (0.45%) NEC Housing
8 5 (0.37%) Fidessa
8 5 (0.37%) Oracle Assets
8 5 (0.37%) Oracle Receivables
8 5 (0.37%) SAP Business One
9 4 (0.30%) Exchequer
9 4 (0.30%) Oracle Applications
9 4 (0.30%) Primavera
Cloud Services
1 386 (28.81%) Microsoft 365
2 200 (14.93%) Azure
3 124 (9.25%) Entra ID
4 68 (5.07%) Power Platform
4 68 (5.07%) SaaS
5 58 (4.33%) Dynamics 365
6 53 (3.96%) OneDrive
7 21 (1.57%) PowerApps
8 19 (1.42%) Power Automate
9 17 (1.27%) Microsoft Copilot
10 15 (1.12%) AWS
11 14 (1.04%) Google Workspace
12 11 (0.82%) IaaS
12 11 (0.82%) PaaS
13 9 (0.67%) Mimecast
14 7 (0.52%) Azure DevOps
14 7 (0.52%) ClickUp
14 7 (0.52%) GCP
15 5 (0.37%) OCI
16 4 (0.30%) Boomi
Communications & Networking
1 59 (4.40%) DNS
2 53 (3.96%) WAN
3 51 (3.81%) DHCP
4 47 (3.51%) VPN
5 46 (3.43%) Firewall
6 45 (3.36%) TCP/IP
7 38 (2.84%) LAN
7 38 (2.84%) Wi-Fi
8 27 (2.01%) Unified Communications
9 23 (1.72%) VoIP
10 17 (1.27%) VLAN
11 16 (1.19%) Broadband
12 13 (0.97%) 4G
12 13 (0.97%) SD-WAN
12 13 (0.97%) WebEx
13 12 (0.90%) Skype
14 11 (0.82%) Wireless
15 7 (0.52%) Network Security
16 6 (0.45%) MPLS
16 6 (0.45%) Structured Cabling
Database & Business Intelligence
1 78 (5.82%) SQL Server
2 47 (3.51%) Power BI
3 27 (2.01%) Crystal Reports
4 10 (0.75%) Relational Database
4 10 (0.75%) SQL Server Integration Services
5 7 (0.52%) BusinessObjects
5 7 (0.52%) Power Query
5 7 (0.52%) SQL Server Reporting Services
6 5 (0.37%) Data Warehouse
6 5 (0.37%) MySQL
7 4 (0.30%) Oracle Reports
7 4 (0.30%) PostgreSQL
8 3 (0.22%) Metabase
8 3 (0.22%) Oracle Database
9 2 (0.15%) Db2
9 2 (0.15%) Qlik Sense
9 2 (0.15%) Tableau
10 1 (0.075%) SQL Server Analysis Services
Development Applications
1 44 (3.28%) JIRA
2 4 (0.30%) Eclipse
2 4 (0.30%) Git
2 4 (0.30%) Oracle Forms
2 4 (0.30%) Toad
3 3 (0.22%) Visual Studio
4 1 (0.075%) SQL Server Management Studio (SSMS)
General
1 448 (33.43%) Social Skills
2 194 (14.48%) Finance
3 172 (12.84%) Analytical Skills
4 87 (6.49%) Law
5 80 (5.97%) Manufacturing
6 77 (5.75%) Legal
7 64 (4.78%) Retail
8 60 (4.48%) Organisational Skills
9 47 (3.51%) Documentation Skills
10 31 (2.31%) Banking
11 19 (1.42%) Advertising
11 19 (1.42%) Presentation Skills
12 18 (1.34%) Public Sector
13 13 (0.97%) Telecoms
14 12 (0.90%) Legal Technology
15 11 (0.82%) Automotive
15 11 (0.82%) Front Office
15 11 (0.82%) Local Government
16 9 (0.67%) Inclusion and Diversity
16 9 (0.67%) Investment Banking
Libraries, Frameworks & Software Standards
1 27 (2.01%) XML
2 23 (1.72%) HTML
3 22 (1.64%) .NET
4 20 (1.49%) CSS
5 19 (1.42%) Web Services
6 16 (1.19%) FIX Protocol
7 12 (0.90%) .NET Framework
7 12 (0.90%) REST
8 9 (0.67%) SOAP
9 6 (0.45%) EDI
9 6 (0.45%) JSON
10 3 (0.22%) Elastic Stack
10 3 (0.22%) Kafka
10 3 (0.22%) Middleware
10 3 (0.22%) Oracle Fusion
11 2 (0.15%) 802.1X
12 1 (0.075%) Terraform
12 1 (0.075%) WSDL
12 1 (0.075%) XSD
12 1 (0.075%) XSL
Miscellaneous
1 65 (4.85%) Onboarding
2 59 (4.40%) Driving Licence
3 34 (2.54%) Management Information System
4 32 (2.39%) Self-Motivation
5 29 (2.16%) Video Conferencing
6 23 (1.72%) Analytical Mindset
7 22 (1.64%) Client/Server
8 11 (0.82%) Hybrid Cloud
9 9 (0.67%) Enterprise Software
9 9 (0.67%) Fixed Income
10 8 (0.60%) CMDB
10 8 (0.60%) Data Structures
11 7 (0.52%) FMCG
12 6 (0.45%) Data Centre
12 6 (0.45%) Manufacturing Execution System
12 6 (0.45%) NHS
12 6 (0.45%) Operational Technology
12 6 (0.45%) Product Ownership
13 5 (0.37%) Housing Association
13 5 (0.37%) Legacy Systems
Operating Systems
1 413 (30.82%) Windows
2 132 (9.85%) Windows Server
3 75 (5.60%) Windows 10
4 47 (3.51%) Linux
5 29 (2.16%) Android
6 27 (2.01%) Mac OS
7 16 (1.19%) Windows Server 2019
8 15 (1.12%) Apple iOS
9 9 (0.67%) Unix
10 4 (0.30%) Windows Server 2016
11 3 (0.22%) CentOS
11 3 (0.22%) Rocky
11 3 (0.22%) Solaris
11 3 (0.22%) Ubuntu
Processes & Methodologies
1 383 (28.58%) Problem-Solving
2 228 (17.01%) ITIL
3 221 (16.49%) Continuous Improvement
4 203 (15.15%) Customer Service
5 152 (11.34%) ITSM
6 144 (10.75%) ERP
7 135 (10.07%) Service Management
8 80 (5.97%) Change Management
9 75 (5.60%) Project Delivery
10 71 (5.30%) Service Delivery
11 69 (5.15%) Process Improvement
11 69 (5.15%) Root Cause Analysis
12 68 (5.07%) Business Intelligence
13 65 (4.85%) Stakeholder Engagement
14 63 (4.70%) Collaborative Working
15 62 (4.63%) Incident Management
16 56 (4.18%) User Experience
17 48 (3.58%) Cybersecurity
18 46 (3.43%) CRM
19 45 (3.36%) Problem Management
Programming Languages
1 253 (18.88%) SQL
2 57 (4.25%) PowerShell
3 32 (2.39%) C#
4 30 (2.24%) JavaScript
5 15 (1.12%) Python
6 10 (0.75%) PL/SQL
7 9 (0.67%) C++
8 8 (0.60%) Java
9 7 (0.52%) T-SQL
10 6 (0.45%) Ruby
11 5 (0.37%) Bash
11 5 (0.37%) PHP
12 3 (0.22%) Perl
12 3 (0.22%) VB
12 3 (0.22%) VB.NET
12 3 (0.22%) VBA
13 2 (0.15%) Google Apps Script
13 2 (0.15%) Tcl
14 1 (0.075%) Pascal
14 1 (0.075%) XPath
Qualifications
1 106 (7.91%) Degree
2 47 (3.51%) A+ Certification
3 38 (2.84%) Security Cleared
4 34 (2.54%) Microsoft Certification
5 21 (1.57%) SC Cleared
6 11 (0.82%) ITIL Foundation Certificate
6 11 (0.82%) Microsoft Certified Professional
7 10 (0.75%) Network+ Certification
8 8 (0.60%) Computer Science Degree
8 8 (0.60%) ITIL Certification
9 7 (0.52%) CCNA
9 7 (0.52%) Cisco Certification
10 6 (0.45%) MBCS
11 5 (0.37%) AAT
11 5 (0.37%) BPSS Clearance
12 3 (0.22%) Azure Certification
12 3 (0.22%) DV Cleared
12 3 (0.22%) HNC
13 2 (0.15%) DBS Check
14 1 (0.075%) MCSE
Quality Assurance & Compliance
1 46 (3.43%) SLA
2 22 (1.64%) ISO/IEC 27001
3 16 (1.19%) Cyber Essentials
4 14 (1.04%) Data Quality
5 10 (0.75%) QA
6 5 (0.37%) GDPR
7 4 (0.30%) Accessibility
7 4 (0.30%) Cyber Essentials PLUS
8 2 (0.15%) PCI DSS
9 1 (0.075%) DICOM
9 1 (0.075%) PMO
System Software
1 276 (20.60%) Active Directory
2 33 (2.46%) Hyper-V
3 27 (2.01%) VMware Infrastructure
4 7 (0.52%) Firmware
5 5 (0.37%) Virtual Desktop
5 5 (0.37%) XenApp
6 3 (0.22%) Microsoft Virtual Server
6 3 (0.22%) Virtual Machines
6 3 (0.22%) Virtual Servers
7 2 (0.15%) BitLocker
7 2 (0.15%) Docker
7 2 (0.15%) vSphere
Systems Management
1 84 (6.27%) Microsoft Intune
2 17 (1.27%) SCCM
3 7 (0.52%) Jamf Pro
3 7 (0.52%) Single Sign-On
3 7 (0.52%) Systems Management Server (SMS)
4 6 (0.45%) Kibana
5 2 (0.15%) FortiGate
5 2 (0.15%) Grafana
6 1 (0.075%) Autotask
6 1 (0.075%) Cisco CUCM
6 1 (0.075%) Failover Clustering
6 1 (0.075%) Microsoft Clustering
Vendors
1 471 (35.15%) Microsoft
2 65 (4.85%) ServiceNow
3 45 (3.36%) Oracle
4 39 (2.91%) VMware
5 26 (1.94%) SAP
6 24 (1.79%) iManage
7 23 (1.72%) Cisco
7 23 (1.72%) Citrix
8 18 (1.34%) IFS
9 17 (1.27%) Apple
10 16 (1.19%) Google
11 15 (1.12%) Sage
11 15 (1.12%) Salesforce
12 13 (0.97%) Epicor
12 13 (0.97%) Starlink
13 12 (0.90%) IBM
13 12 (0.90%) Meraki
14 11 (0.82%) Aderant
14 11 (0.82%) Polycom
15 10 (0.75%) Intapp