The median annual salary for a Support Analyst was £30,000 in advertised job vacancies during the 3 months to 28 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK
3 months to
28 Mar 2017
Same period 2016 Same period 2015
Rank 115 87 87
Rank change year-on-year -28 0  
Permanent jobs requiring a Support Analyst 2232 3281 3506
As % of all permanent IT jobs advertised in the UK 2.62% 3.16% 3.24%
As % of the Job Titles category 2.72% 3.27% 3.36%
Number of salaries quoted 1950 2741 3060
Median salary £30,000 £32,500 £31,000
Median salary % change year-on-year -7.69% +4.83%  
90% offered a salary of more than £22,000 £22,000 £21,500
10% offered a salary of more than £48,000 £52,500 £52,500
UK excluding London median salary £27,500 £28,500 £27,500
% change year-on-year -3.50% +3.63%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 82030 100201 104416
As % of all permanent IT job vacancies advertised in the UK 96.27% 96.37% 96.63%
Number of salaries quoted 68128 83906 85283
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Support Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Support Analyst in the job title.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Support Analyst over the 3 months to 28 March 2017.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 3 months to 28 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -29 2092 £30,000 -8.39% 213
London -31 874 £35,000 -9.09% 59
South East -37 402 £29,000 -3.33% 67
Yorkshire +1 174 £25,250 +1.00% 12
East of England -31 162 £27,500 -5.17% 12
City of London -13 152 £36,000 -10.00% 16
North West -28 145 £28,000 +6.66% 23
East Midlands +25 128 £28,500 +12.87% 7
Surrey +9 122 £32,000 +6.66% 15
South West -26 112 £24,000 -17.24% 13
West Yorkshire +13 108 £25,000 -3.84% 7
West Midlands -19 85 £30,000 -0.82% 18
Leeds +15 83 £28,000 -1.75% 5
Manchester -22 70 £28,250 +2.72% 13
Berkshire -33 66 £27,000 -12.90% 16
Hampshire -12 65 £28,000 -20.00% 11
Hertfordshire -13 65 £25,000 -12.28% 5
Scotland +4 53 £26,000 -13.33% 5
Buckinghamshire +15 52 £30,000 - 7
Northamptonshire +23 46 £32,250 +7.50% 3
Wiltshire +4 43 £25,000 -16.66% 2
North Yorkshire +11 38 £22,500 -10.00% 3
Essex -1 38 £32,500 +8.33% 2
Wales -7 37 £27,000 +20.00% 4
Reading +2 35 £25,000 -16.66% 11
Leicestershire -1 34 £32,500 +30.00% 1
South Wales +9 33 £26,500 +15.21% 4
Bristol -3 32 £29,000 +5.45% 9
West Sussex -17 32 £30,500 -10.29% 2
Northampton +13 31 £37,500 +15.38% 2

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 28 March 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Support Analyst in the job title.

1 2197 (47.13%) Windows
2 1744 (37.41%) Microsoft
3 1726 (37.02%) SQL
4 1325 (28.42%) Active Directory
5 1193 (25.59%) ITIL
6 1033 (22.16%) Finance
7 929 (19.93%) MS Excel
8 897 (19.24%) SQL Server
9 889 (19.07%) MS Office
10 830 (17.80%) Windows Server
11 660 (14.16%) Windows 7
12 566 (12.14%) VMware
13 507 (10.88%) Linux
14 498 (10.68%) Oracle
15 472 (10.12%) MS Exchange
16 468 (10.04%) SLA
17 449 (9.63%) Analytical Skills
18 441 (9.46%) Windows Server 2008
19 430 (9.22%) Windows Server 2012
19 430 (9.22%) Degree
20 409 (8.77%) Citrix
21 388 (8.32%) .NET
22 365 (7.83%) Unix
23 330 (7.08%) Office 365
24 329 (7.06%) Cisco
25 328 (7.04%) TCP/IP
26 323 (6.93%) CRM
26 323 (6.93%) VMware Infrastructure
27 316 (6.78%) C#
28 301 (6.46%) LAN

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 472 (10.12%) MS Exchange
2 290 (6.22%) SharePoint
3 287 (6.16%) IIS
4 144 (3.09%) Exchange Server 2010
5 90 (1.93%) Exchange Server 2013
6 87 (1.87%) BizTalk Server
7 81 (1.74%) Tomcat
8 74 (1.59%) Apache
9 70 (1.50%) Skype for Business
10 51 (1.09%) CMS
11 50 (1.07%) JBoss
12 48 (1.03%) Blackberry Enterprise Server
13 42 (0.90%) Exchange Server 2007
14 40 (0.86%) WebSphere
15 38 (0.82%) Confluence
16 23 (0.49%) IBM Notes
16 23 (0.49%) WebLogic
17 21 (0.45%) SharePoint 2013
18 17 (0.36%) IBM Domino
19 15 (0.32%) Exchange Server 2003
Applications
1 929 (19.93%) MS Excel
2 889 (19.07%) MS Office
3 75 (1.61%) MS PowerPoint
4 31 (0.66%) MS Visio
5 23 (0.49%) MS Project
6 19 (0.41%) Acrobat
7 10 (0.21%) Adobe Creative Suite
8 9 (0.19%) Spreadsheet
9 5 (0.11%) Photoshop
10 3 (0.064%) Adobe Captivate
11 2 (0.043%) AutoCAD
11 2 (0.043%) Camtasia
11 2 (0.043%) Mozilla Thunderbird
11 2 (0.043%) Pro/ENGINEER
11 2 (0.043%) PTC Creo
11 2 (0.043%) Vectorworks
12 1 (0.021%) Adobe Illustrator
12 1 (0.021%) InDesign
Business Applications
1 120 (2.57%) Dynamics CRM
2 78 (1.67%) Dynamics AX
3 41 (0.88%) Unit4 Business World
4 35 (0.75%) Maximo
4 35 (0.75%) Oracle EBS
5 32 (0.69%) SAP FI
6 29 (0.62%) SAP CO
6 29 (0.62%) SAP FI/CO
7 27 (0.58%) Dynamics NAV
8 20 (0.43%) Aligne
8 20 (0.43%) Northgate Housing
9 17 (0.36%) Oracle EBS R12
10 12 (0.26%) NetSuite
10 12 (0.26%) Sage 200
10 12 (0.26%) SAP BPC
11 11 (0.24%) Magento
11 11 (0.24%) Markit EDM
11 11 (0.24%) Sage X3
11 11 (0.24%) SAP CRM
11 11 (0.24%) SAP Oil and Gas
Cloud Services
1 330 (7.08%) Office 365
2 100 (2.15%) SaaS
3 90 (1.93%) Microsoft Azure
4 81 (1.74%) Amazon AWS
5 32 (0.69%) Cloud Computing
6 24 (0.51%) G Suite
7 23 (0.49%) Mimecast
8 12 (0.26%) Adobe Creative Cloud
9 8 (0.17%) GitHub
10 7 (0.15%) Dropbox
10 7 (0.15%) PaaS
11 6 (0.13%) IaaS
12 5 (0.11%) Azure Active Directory
12 5 (0.11%) OneDrive
12 5 (0.11%) OpenShift
13 4 (0.086%) SuccessFactors
14 2 (0.043%) Virtual Private Cloud
15 1 (0.021%) Boomi
15 1 (0.021%) FinancialForce.com
15 1 (0.021%) Google Cloud Platform
Communications & Networking
1 328 (7.04%) TCP/IP
2 301 (6.46%) LAN
3 252 (5.41%) DNS
4 250 (5.36%) WAN
5 238 (5.11%) Firewall
6 226 (4.85%) DHCP
7 151 (3.24%) SAN
8 150 (3.22%) VoIP
9 139 (2.98%) Internet
10 122 (2.62%) VPN
11 90 (1.93%) VLAN
12 78 (1.67%) Wireless
13 60 (1.29%) Wi-Fi
14 54 (1.16%) Remote Desktop
15 44 (0.94%) Intranet
16 39 (0.84%) Skype
17 37 (0.79%) HTTP
17 37 (0.79%) Network Security
18 31 (0.66%) IP Telephony
18 31 (0.66%) NAS
Database & Business Intelligence
1 897 (19.24%) SQL Server
2 217 (4.65%) SQL Server Reporting Services
3 153 (3.28%) SQL Server Integration Services
4 131 (2.81%) Relational Database
5 130 (2.79%) SQL Server 2008
6 100 (2.15%) Crystal Reports
7 97 (2.08%) MySQL
8 85 (1.82%) SQL Server Analysis Services
9 72 (1.54%) Oracle Database
10 69 (1.48%) Data Warehouse
11 66 (1.42%) BusinessObjects
12 62 (1.33%) SQL Server 2005
13 61 (1.31%) SQL Server 2012
14 37 (0.79%) RDBMS
15 33 (0.71%) DB2
16 32 (0.69%) MS Access
16 32 (0.69%) Oracle Reports
17 28 (0.60%) Oracle Database 11g
18 25 (0.54%) Power BI
18 25 (0.54%) SQL Server 2014
Development Applications
1 94 (2.02%) JIRA
2 62 (1.33%) Visual Studio
3 31 (0.66%) Team Foundation Server
4 27 (0.58%) Subversion
5 26 (0.56%) Jenkins
6 20 (0.43%) Git (software)
7 18 (0.39%) Oracle Forms
8 12 (0.26%) SQL Server Management Studio (SSMS)
9 11 (0.24%) Selenium
10 10 (0.21%) Maven
10 10 (0.21%) PowerBuilder
11 9 (0.19%) Talend Open Studio
12 8 (0.17%) Atlassian Bamboo
13 7 (0.15%) git-flow
14 6 (0.13%) Hudson
15 5 (0.11%) JUnit
15 5 (0.11%) Oracle APEX
16 4 (0.086%) MSI
16 4 (0.086%) Toad
16 4 (0.086%) Visual Studio Team System
General
1 1033 (22.16%) Finance
2 268 (5.75%) Banking
3 194 (4.16%) Retail
4 168 (3.60%) Legal
5 160 (3.43%) Law
6 141 (3.02%) Front Office
7 106 (2.27%) Advertising
8 104 (2.23%) Back Office
9 103 (2.21%) Marketing
10 88 (1.89%) Telecoms
11 72 (1.54%) Manufacturing
12 62 (1.33%) Investment Banking
13 48 (1.03%) French Language
14 43 (0.92%) German Language
15 36 (0.77%) Financial Institution
16 28 (0.60%) Publishing
17 23 (0.49%) Billing
18 22 (0.47%) Retail Banking
19 20 (0.43%) Games
20 15 (0.32%) Electronics
Libraries, Frameworks & Software Standards
1 388 (8.32%) .NET
2 200 (4.29%) XML
3 169 (3.63%) HTML
4 154 (3.30%) Web Services
5 129 (2.77%) ASP.NET
6 86 (1.84%) CSS
7 58 (1.24%) FIX Protocol
8 52 (1.12%) Middleware
9 35 (0.75%) jQuery
10 31 (0.66%) AngularJS
11 30 (0.64%) EDI
12 28 (0.60%) XSLT
13 27 (0.58%) HTML5
14 26 (0.56%) SOAP
15 22 (0.47%) .NET Framework
16 20 (0.43%) XSD
17 17 (0.36%) ASP.NET MVC
17 17 (0.36%) J2EE
18 16 (0.34%) JSP
19 15 (0.32%) Spring
Miscellaneous
1 449 (9.63%) Analytical Skills
2 174 (3.73%) Computer Science
3 151 (3.24%) Management Information System
4 108 (2.32%) Blackberry
5 98 (2.10%) Driving Licence
6 85 (1.82%) Data Centre
7 78 (1.67%) Smartphone
8 69 (1.48%) Video Conferencing
9 63 (1.35%) iPad
10 62 (1.33%) Foreign Exchange (FX)
11 56 (1.20%) iPhone
12 54 (1.16%) Hedge funds
13 51 (1.09%) iSeries
14 49 (1.05%) EPoS
15 48 (1.03%) Enterprise Software
15 48 (1.03%) Fixed Income
16 44 (0.94%) Fintech
17 40 (0.86%) Derivative
18 37 (0.79%) Equities
19 33 (0.71%) User Experience
Operating Systems
1 2197 (47.13%) Windows
2 830 (17.80%) Windows Server
3 660 (14.16%) Windows 7
4 507 (10.88%) Linux
5 441 (9.46%) Windows Server 2008
6 430 (9.22%) Windows Server 2012
7 365 (7.83%) Unix
8 268 (5.75%) Windows 10
9 183 (3.93%) Windows XP
10 151 (3.24%) Windows 8
11 143 (3.07%) Windows Server 2003
12 100 (2.15%) Apple iOS
13 97 (2.08%) Android
14 86 (1.84%) Mac OS X
15 52 (1.12%) Solaris
16 38 (0.82%) Red Hat Enterprise Linux
17 26 (0.56%) Mac OS
18 20 (0.43%) Windows Vista
19 15 (0.32%) CentOS
20 14 (0.30%) AIX
Processes & Methodologies
1 1193 (25.59%) ITIL
2 323 (6.93%) CRM
3 269 (5.77%) ERP
4 236 (5.06%) Incident Management
5 222 (4.76%) Problem Management
6 221 (4.74%) Service Management
7 207 (4.44%) Business Intelligence
8 186 (3.99%) Agile Software Development
9 184 (3.95%) Project Management
10 166 (3.56%) Change Management
11 164 (3.52%) Service Delivery
12 133 (2.85%) Analytics
12 133 (2.85%) Disaster Recovery
13 122 (2.62%) Asset Management
14 121 (2.60%) Root Cause Analysis
15 118 (2.53%) Time Management
16 104 (2.23%) User Acceptance Testing
17 95 (2.04%) E-Commerce
18 87 (1.87%) ETL
18 87 (1.87%) Mentoring
Programming Languages
1 1726 (37.02%) SQL
2 316 (6.78%) C#
3 234 (5.02%) Java
4 199 (4.27%) PowerShell
5 198 (4.25%) T-SQL
6 161 (3.45%) JavaScript
7 101 (2.17%) PL/SQL
8 100 (2.15%) Perl
9 91 (1.95%) VB
10 75 (1.61%) Shell Script
11 67 (1.44%) Python
12 63 (1.35%) PHP
13 57 (1.22%) Bash Shell
13 57 (1.22%) VBA
14 52 (1.12%) VB.NET
15 43 (0.92%) VBScript
16 40 (0.86%) RPG
17 36 (0.77%) C++
18 32 (0.69%) C
19 16 (0.34%) Ruby
Qualifications
1 430 (9.22%) Degree
2 243 (5.21%) Microsoft Certification
3 143 (3.07%) ITIL Certification
4 125 (2.68%) MCSE
5 121 (2.60%) MCP
6 113 (2.42%) Cisco Certification
7 108 (2.32%) CCNA
8 68 (1.46%) Security Cleared
9 52 (1.12%) ITIL Foundation Certificate
10 51 (1.09%) MCSA
11 42 (0.90%) SC Cleared
12 35 (0.75%) MCITP
13 33 (0.71%) A+ Certification
14 30 (0.64%) VMware Certified Professional (VCP)
15 29 (0.62%) MCDST
16 19 (0.41%) PMI Certification
17 17 (0.36%) MCTS
18 16 (0.34%) HND
19 13 (0.28%) MOS
20 12 (0.26%) ISEB
Quality Assurance & Compliance
1 468 (10.04%) SLA
2 76 (1.63%) QA
3 38 (0.82%) Data Quality
4 26 (0.56%) PMO
5 23 (0.49%) ISO/IEC 27001
6 12 (0.26%) ISO 9001
7 9 (0.19%) Basel III
8 8 (0.17%) Basel II
8 8 (0.17%) Sarbanes-Oxley
9 6 (0.13%) PCI DSS
10 5 (0.11%) Solvency II
11 3 (0.064%) BS25999
11 3 (0.064%) DICOM
12 2 (0.043%) Disclosure Scotland
12 2 (0.043%) GxP
12 2 (0.043%) HL7
12 2 (0.043%) ISO 14001
13 1 (0.021%) Dodd-Frank
13 1 (0.021%) EMIR
13 1 (0.021%) ISO22301
System Software
1 1325 (28.42%) Active Directory
2 323 (6.93%) VMware Infrastructure
3 148 (3.17%) Hyper-V
4 114 (2.45%) XenApp
5 92 (1.97%) vSphere
6 52 (1.12%) XenDesktop
7 44 (0.94%) VMware ESXi
8 33 (0.71%) Terminal Services
9 28 (0.60%) Virtual Desktop
10 24 (0.51%) VMware Workstation
11 22 (0.47%) Virtual Machines
12 20 (0.43%) VMware ESX
13 18 (0.39%) Virtual Servers
13 18 (0.39%) XenServer
14 15 (0.32%) Terminal Server
15 13 (0.28%) IMail Server
15 13 (0.28%) Microsoft App-V
16 12 (0.26%) Microsoft Virtual Server
17 8 (0.17%) VMware Server
18 5 (0.11%) Cronacle
Systems Management
1 176 (3.78%) SCCM
2 49 (1.05%) SCOM
3 40 (0.86%) WSUS
4 33 (0.71%) Nagios
4 33 (0.71%) Puppet
5 32 (0.69%) Control-M
5 32 (0.69%) Opscode Chef
6 22 (0.47%) Backup Exec
7 19 (0.41%) Ansible
7 19 (0.41%) OpenView
8 17 (0.36%) ITRS Geneos
9 16 (0.34%) Norton AntiVirus
10 12 (0.26%) Forefront Identity Manager
11 10 (0.21%) Opsview
12 8 (0.17%) Microsoft Clustering
12 8 (0.17%) NetBackup
12 8 (0.17%) ZENworks
13 7 (0.15%) AirWatch
13 7 (0.15%) Jamf Pro
14 6 (0.13%) Microsoft Intune
Vendors
1 1744 (37.41%) Microsoft
2 566 (12.14%) VMware
3 498 (10.68%) Oracle
4 409 (8.77%) Citrix
5 329 (7.06%) Cisco
6 173 (3.71%) SAP
7 163 (3.50%) Apple
8 128 (2.75%) IBM
9 127 (2.72%) HP
10 79 (1.69%) iManage
11 67 (1.44%) Avaya
12 62 (1.33%) NetApp
13 61 (1.31%) Salesforce.com
14 60 (1.29%) Cognos
15 56 (1.20%) Sage
15 56 (1.20%) Veeam
16 49 (1.05%) Dell
17 48 (1.03%) Bloomberg
18 47 (1.01%) Google
18 47 (1.01%) Sybase
Nottingham, Nottinghamshire
Oscar
Salary: £20000 - £26000 per annum
Posted: 1 hour ago
Malvern, Worcestershire
Senitor Associates
Salary: £18000 - £22000 per annum + perm
Posted: 1 hour ago
West Midlands
Senitor Associates
Salary: £18000 - £22000 per annum + Flexi Time, Pension, 28 days holiday
Posted: 1 hour ago
City, London
Harrington Starr
Salary: £45000 - £55000 per annum + Bonus + Benefits + Training
Posted: 15 hours ago
Cardiff, South Glamorgan
The People Network
Salary: £18000 - £28000 per annum, Benefits benefits
Posted: Yesterday
Chertsey, Surrey
Hays Finance Technology
Salary: £30000.00 - £35000.00 per annum + 15% bonus + progression
Posted: 21 hours ago
Swindon, Wiltshire
Redrock Consulting Ltd
Salary: £20000 - £24000 per annum + Benefits and Bonus
Posted: 2 hours ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £25000 - £35000 per annum + + Benefits + OnCall
Posted: 2 hours ago
Leicester, Leicestershire
Rebel Recruitment
Salary: From £22,000 to £25,000 per annum
Posted: 23 hours ago
Oxford, Oxfordshire
Corriculo
Salary: Up to £30,000 per annum
Posted: 19 hours ago
Maidstone, Kent
Ashdown IT
Salary: £18000 - £23000 per annum + benefits
Posted: 17 hours ago
Reading, Berkshire
Colston Consulting
Salary: £26000 - £28000 per annum, Benefits Pension, free car parking etc
Posted: 16 hours ago
Solihull, West Midlands (County)
Informatiq Consulting
Salary: £30000 - £35000 per annum + bonus, pension, healthcare
Posted: Yesterday
Cardiff, South Glamorgan
IntaPeople
Salary: £36000 - £37000 per annum
Posted: 16 hours ago
Hemel Hempstead, Hertfordshire
Understanding Recruitment
Salary: £30000.00 - £36000.00 per annum
Posted: Yesterday
North West London
Proactive Appointments
Salary: £20000 - £24000 per annum + Bonus
Posted: Yesterday
City, London
Harrington Starr
Salary: £35000 - £50000 per annum + Bonus + Benefits + Training
Posted: 15 hours ago
North West London
Miller Maxwell Ltd
Salary: From £25,000 to £35,000 per annum Plus full benefits apcakge
Posted: 21 hours ago
Marlow, Buckinghamshire
Spectrum IT Recruitment (South) Ltd
Salary: £30000 - £35000 per annum
Posted: 16 hours ago
London
Information Technology Services
Salary: £21k - 25k per year
Posted: Yesterday
Oxford, Oxfordshire
Corriculo
Salary: From £30,000 to £40,000 per annum
Posted: 19 hours ago
London
Information Technology Services
Salary: £30k - 32k per year
Posted: Yesterday
Borehamwood, Hertfordshire
Devonshire Hayes Recruitment Specialists Ltd
Salary: From £22,000 to £25,000 per annum
Posted: 23 hours ago
London
Information Technology Services
Salary: £30k - 35k per year
Posted: Yesterday
Cambridgeshire
Tec Partners
Salary: £24000.00 - £28000.00 per annum
Posted: 4 days ago
Reading, Berkshire
Colston Consulting
Salary: £22000 - £24000 per annum, Benefits Benefits
Posted: 3 days ago
Bury, Lancashire
Proactive Appointments
Salary: £30000 - £35000 per annum + benefits
Posted: Yesterday
London
Harrington Starr
Salary: £30000 - £35000 per annum + bonus, benefits + training
Posted: 2 days ago
Slough, Berkshire
Spectrum IT Recruitment (South) Ltd
Salary: £25000 - £30000 per annum + Benefits
Posted: 3 days ago
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £20000 - £25000 per annum + ben+on call allow
Posted: Yesterday