Support Analyst
UK

The median Support Analyst salary in the UK is £36,500 per year according to job vacancies posted during the 6 months to 29 November 2023.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
29 Nov 2023
Same period 2022 Same period 2021
Rank 162 228 248
Rank change year-on-year +66 +20 -13
Permanent jobs requiring a Support Analyst 1,158 2,078 1,957
As % of all permanent jobs advertised in the UK 2.14% 1.65% 1.52%
As % of the Job Titles category 2.24% 1.73% 1.59%
Number of salaries quoted 925 1,756 1,646
10th Percentile £24,000 £23,500 £22,500
25th Percentile £28,500 £27,500 £25,750
Median annual salary (50th Percentile) £36,500 £34,000 £32,500
Median % change year-on-year +7.35% +4.62% -
75th Percentile £46,750 £47,250 £42,500
90th Percentile £63,750 £56,250 £58,750
UK excluding London median annual salary £32,500 £31,407 £28,500
% change year-on-year +3.48% +10.20% -5.00%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 51,668 119,945 122,710
% of permanent jobs with a recognized job title 95.49% 95.32% 95.07%
Number of salaries quoted 37,837 75,409 83,805
10th Percentile £31,250 £32,750 £32,000
25th Percentile £42,500 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% +4.55%
75th Percentile £80,000 £81,250 £77,500
90th Percentile £97,500 £97,750 £95,000
UK excluding London median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +5.26%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 29 November 2023.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 29 November 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +56 973 £36,000 +5.88% 293
UK excluding London +45 735 £32,500 +3.48% 204
Work from Home +49 405 £37,500 - 106
London +86 403 £40,000 - 117
South East +60 191 £31,000 -4.62% 50
North of England +43 164 £37,500 +19.05% 56
Midlands +36 96 £28,500 -9.26% 37
Yorkshire +59 88 £34,000 +13.33% 27
Wales +65 87 £34,250 +7.03% 9
Scotland +13 80 £41,250 +37.50% 12
North West +43 74 £37,500 +13.64% 26
West Midlands +52 69 £30,000 -1.64% 23
East of England +64 64 £35,000 +18.91% 16
South West -5 48 £31,000 - 29
East Midlands +14 27 £27,500 -15.38% 14
Northern Ireland +32 6 £58,750 +102.59% 3
North East +33 2 £42,500 +63.46% 5
Channel Islands +9 1 £45,000 -10.00%

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 29 November 2023, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 529 (45.68%) Windows
2 495 (42.75%) Microsoft
3 420 (36.27%) Social Skills
4 404 (34.89%) Microsoft 365
5 403 (34.80%) ITIL
6 349 (30.14%) Active Directory
7 305 (26.34%) Customer Service
8 303 (26.17%) Problem-Solving
9 290 (25.04%) SQL
10 284 (24.53%) Finance
11 228 (19.69%) Azure
12 217 (18.74%) Analytical Skills
13 216 (18.65%) Service Management
14 207 (17.88%) SQL Server
15 196 (16.93%) Microsoft Office
16 188 (16.23%) Windows 10
17 180 (15.54%) Oracle
18 173 (14.94%) SLA
19 157 (13.56%) Unix
20 144 (12.44%) ITSM
21 142 (12.26%) Incident Management
21 142 (12.26%) Actionable Insight
22 141 (12.18%) Windows Server
23 123 (10.62%) Security Cleared
24 121 (10.45%) SC Cleared
25 119 (10.28%) Java
26 118 (10.19%) JIRA
27 115 (9.93%) SharePoint
28 114 (9.84%) PowerShell
29 113 (9.76%) Degree

Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 115 (9.93%) SharePoint
2 95 (8.20%) WebLogic
3 53 (4.58%) IIS
4 28 (2.42%) MS Exchange
5 14 (1.21%) WebSphere
5 14 (1.21%) WebSphere Application Server
6 11 (0.95%) Confluence
7 8 (0.69%) Oracle Service Bus
8 5 (0.43%) CMS
9 2 (0.17%) Exchange Server 2010
9 2 (0.17%) Oracle Workflow
9 2 (0.17%) Skype for Business
10 1 (0.086%) Alfresco
10 1 (0.086%) Anypoint
10 1 (0.086%) BizTalk Server
10 1 (0.086%) Blackberry Enterprise Server
10 1 (0.086%) Moodle
10 1 (0.086%) NetWeaver
10 1 (0.086%) Tomcat
Applications
1 196 (16.93%) Microsoft Office
2 58 (5.01%) Microsoft Excel
3 14 (1.21%) Microsoft PowerPoint
4 10 (0.86%) MS Visio
5 2 (0.17%) LightWave 3D
5 2 (0.17%) S-PLUS
6 1 (0.086%) Acrobat
6 1 (0.086%) AutoCAD
6 1 (0.086%) ProjectWise
6 1 (0.086%) Spreadsheet
Business Applications
1 53 (4.58%) Dynamics CRM
2 33 (2.85%) PlanetPress Connect
3 14 (1.21%) Fidessa
4 13 (1.12%) Salesforce CRM
5 10 (0.86%) Infor SunSystems
5 10 (0.86%) iTrent
6 8 (0.69%) NetSuite
6 8 (0.69%) Remedy ITSM
7 7 (0.60%) Dynamics NAV
8 6 (0.52%) Epicor Tropos
8 6 (0.52%) SAP MM
9 5 (0.43%) Dynamics AX
9 5 (0.43%) SAP FI
9 5 (0.43%) SAP SD
10 4 (0.35%) Carpe Diem
10 4 (0.35%) Elite 3E
10 4 (0.35%) Oracle EBS R12
10 4 (0.35%) SAP CO
10 4 (0.35%) SAP FI/CO
10 4 (0.35%) SAP S/4HANA
Cloud Services
1 404 (34.89%) Microsoft 365
2 228 (19.69%) Azure
3 66 (5.70%) Entra ID
4 46 (3.97%) Power Platform
5 41 (3.54%) AWS
6 34 (2.94%) Dynamics 365
7 21 (1.81%) Azure DevOps
8 15 (1.30%) SaaS
9 13 (1.12%) PowerApps
10 11 (0.95%) OneDrive
10 11 (0.95%) WhatsApp
11 8 (0.69%) Mimecast
12 7 (0.60%) Azure Service Bus
13 6 (0.52%) Azure Stack
13 6 (0.52%) IaaS
14 5 (0.43%) Amazon CloudWatch
15 4 (0.35%) Azure Monitor
15 4 (0.35%) Power Automate
16 3 (0.26%) Amazon SQS
17 2 (0.17%) Google Workspace
Communications & Networking
1 93 (8.03%) VPN
2 79 (6.82%) DNS
3 78 (6.74%) Firewall
4 70 (6.04%) DHCP
5 58 (5.01%) WAN
6 56 (4.84%) TCP/IP
7 52 (4.49%) LAN
8 38 (3.28%) VoIP
9 27 (2.33%) Internet
10 24 (2.07%) Wi-Fi
11 23 (1.99%) Wireless
12 19 (1.64%) VLAN
13 18 (1.55%) ADSL
13 18 (1.55%) Broadband
14 17 (1.47%) SAN
15 14 (1.21%) FIX Connectivity
15 14 (1.21%) Network Security
15 14 (1.21%) Remote Desktop
16 13 (1.12%) IP Telephony
17 9 (0.78%) Cisco IOS
Database & Business Intelligence
1 207 (17.88%) SQL Server
2 87 (7.51%) Elasticsearch
3 32 (2.76%) Power BI
4 31 (2.68%) Data Warehouse
5 23 (1.99%) SQL Server Integration Services
6 21 (1.81%) Oracle Database
7 19 (1.64%) MySQL
8 15 (1.30%) BusinessObjects
9 14 (1.21%) BusinessObjects Business Intelligence
10 13 (1.12%) Relational Database
11 12 (1.04%) Oracle Database 11g
11 12 (1.04%) SQL Server Reporting Services
12 9 (0.78%) PostgreSQL
12 9 (0.78%) RDBMS
13 8 (0.69%) Oracle Database 10g
13 8 (0.69%) VLDB
14 7 (0.60%) Redis
15 3 (0.26%) Crystal Reports
15 3 (0.26%) NoSQL
15 3 (0.26%) SQL Server Analysis Services
Development Applications
1 118 (10.19%) JIRA
2 30 (2.59%) Git
3 28 (2.42%) GitLab
3 28 (2.42%) Sonatype Nexus
4 27 (2.33%) SQL Server Management Studio (SSMS)
5 14 (1.21%) Oracle APEX
5 14 (1.21%) Visual Studio Code
6 8 (0.69%) Visual Studio
7 7 (0.60%) MSBuild
8 6 (0.52%) Postman
9 4 (0.35%) SoapUI
10 3 (0.26%) Octopus Deploy
10 3 (0.26%) Subversion
11 2 (0.17%) Eclipse
11 2 (0.17%) Jenkins
11 2 (0.17%) TeamCity
11 2 (0.17%) Toad
12 1 (0.086%) Bitbucket
12 1 (0.086%) Browser DevTools
General
1 420 (36.27%) Social Skills
2 284 (24.53%) Finance
3 217 (18.74%) Analytical Skills
4 87 (7.51%) Law
5 62 (5.35%) Legal
6 55 (4.75%) Banking
7 46 (3.97%) Inclusion and Diversity
8 29 (2.50%) Manufacturing
8 29 (2.50%) Retail
9 26 (2.25%) Front Office
9 26 (2.25%) Telecoms
10 25 (2.16%) Public Sector
11 23 (1.99%) Organisational Skills
12 17 (1.47%) Back Office
12 17 (1.47%) Marketing
13 9 (0.78%) Documentation Skills
13 9 (0.78%) Electronics
13 9 (0.78%) Investment Banking
14 6 (0.52%) Financial Institution
14 6 (0.52%) Presentation Skills
Libraries, Frameworks & Software Standards
1 88 (7.60%) J2EE
2 87 (7.51%) Java EE
2 87 (7.51%) Spring
3 85 (7.34%) .NET
4 27 (2.33%) FIX Protocol
5 21 (1.81%) XML
6 19 (1.64%) HTML
7 17 (1.47%) ASP.NET
8 16 (1.38%) .NET Framework
8 16 (1.38%) JSON
9 11 (0.95%) EDI
10 10 (0.86%) ASP.NET MVC
10 10 (0.86%) REST
10 10 (0.86%) RESTful
10 10 (0.86%) SOAP
11 9 (0.78%) CSS
12 6 (0.52%) Middleware
13 5 (0.43%) .NET Core
14 3 (0.26%) ASP.NET Web API
14 3 (0.26%) RabbitMQ
Miscellaneous
1 35 (3.02%) Driving Licence
1 35 (3.02%) Video Conferencing
2 32 (2.76%) Management Information System
3 29 (2.50%) Self-Motivation
4 18 (1.55%) iPhone
5 15 (1.30%) Eurex
6 14 (1.21%) Smartphone
7 13 (1.12%) CCTV
8 12 (1.04%) Onboarding
9 11 (0.95%) Data Centre
10 9 (0.78%) Enterprise Software
10 9 (0.78%) Life Science
11 8 (0.69%) Foreign Exchange (FX)
11 8 (0.69%) iPad
12 6 (0.52%) Fixed Income
12 6 (0.52%) Mobile App
12 6 (0.52%) Operational Technology
12 6 (0.52%) Product Ownership
12 6 (0.52%) Replication
13 5 (0.43%) e-Learning
Operating Systems
1 529 (45.68%) Windows
2 188 (16.23%) Windows 10
3 157 (13.56%) Unix
4 141 (12.18%) Windows Server
5 84 (7.25%) Linux
6 58 (5.01%) Android
7 50 (4.32%) Apple iOS
8 25 (2.16%) Windows Server 2016
9 23 (1.99%) Solaris
10 20 (1.73%) Windows Server 2019
11 16 (1.38%) Mac OS
11 16 (1.38%) Windows Server 2012
12 15 (1.30%) Ubuntu
13 14 (1.21%) Windows 7
14 13 (1.12%) CentOS
15 12 (1.04%) Mac OS X
16 11 (0.95%) Windows Mobile
17 9 (0.78%) Windows 8
17 9 (0.78%) Windows Server 2008
18 6 (0.52%) Windows XP
Processes & Methodologies
1 403 (34.80%) ITIL
2 305 (26.34%) Customer Service
3 303 (26.17%) Problem-Solving
4 216 (18.65%) Service Management
5 144 (12.44%) ITSM
6 142 (12.26%) Actionable Insight
6 142 (12.26%) Incident Management
7 94 (8.12%) Impact Assessments
8 89 (7.69%) Information Management
9 87 (7.51%) Containerisation
9 87 (7.51%) Enterprise Architecture
9 87 (7.51%) ERP
10 86 (7.43%) Problem Management
11 81 (6.99%) CRM
12 80 (6.91%) Change Management
13 67 (5.79%) Service Delivery
14 66 (5.70%) Agile
14 66 (5.70%) Release Management
15 59 (5.09%) Enterprise Search
16 57 (4.92%) Project Management
Programming Languages
1 290 (25.04%) SQL
2 119 (10.28%) Java
3 114 (9.84%) PowerShell
4 67 (5.79%) Shell Script
5 65 (5.61%) C#
6 39 (3.37%) Python
6 39 (3.37%) T-SQL
7 28 (2.42%) PL/SQL
8 25 (2.16%) JavaScript
9 14 (1.21%) Bash
10 13 (1.12%) Perl
11 12 (1.04%) Ruby
12 3 (0.26%) PHP
12 3 (0.26%) VB.NET
12 3 (0.26%) VBA
13 2 (0.17%) C
13 2 (0.17%) RPG
14 1 (0.086%) ABAP
14 1 (0.086%) COBOL
14 1 (0.086%) VB
Qualifications
1 123 (10.62%) Security Cleared
2 121 (10.45%) SC Cleared
3 113 (9.76%) Degree
4 43 (3.71%) Microsoft Certification
5 33 (2.85%) ITIL Certification
6 22 (1.90%) A+ Certification
7 20 (1.73%) CCNA
7 20 (1.73%) Cisco Certification
8 16 (1.38%) MCITP
8 16 (1.38%) Network+ Certification
9 15 (1.30%) Computer Science Degree
10 12 (1.04%) ACCA
10 12 (1.04%) MCP
11 8 (0.69%) AAT
11 8 (0.69%) CIMA
11 8 (0.69%) MCSE
12 6 (0.52%) Azure Certification
13 5 (0.43%) Citrix Certification
13 5 (0.43%) MCTS
14 4 (0.35%) MCSA
Quality Assurance & Compliance
1 173 (14.94%) SLA
2 36 (3.11%) QA
3 6 (0.52%) Accessibility
3 6 (0.52%) GDPR
4 5 (0.43%) ISO/IEC 27001
5 4 (0.35%) Cyber Essentials
6 1 (0.086%) Cyber Essentials PLUS
6 1 (0.086%) IFRS
6 1 (0.086%) IFRS 17
6 1 (0.086%) MiFID
6 1 (0.086%) PCI DSS
System Software
1 349 (30.14%) Active Directory
2 35 (3.02%) VMware Infrastructure
3 16 (1.38%) Hyper-V
4 8 (0.69%) Oracle RAC
5 4 (0.35%) vSphere
5 4 (0.35%) XenApp
6 3 (0.26%) VMware ESXi
6 3 (0.26%) XenDesktop
7 2 (0.17%) DFS Replication
7 2 (0.17%) Virtual Servers
8 1 (0.086%) Docker
8 1 (0.086%) Virtual Desktop
Systems Management
1 87 (7.51%) OpenSSO
1 87 (7.51%) Single Sign-On
2 79 (6.82%) SCCM
3 75 (6.48%) Microsoft Intune
4 36 (3.11%) AirWatch
5 10 (0.86%) ServiceCenter
6 8 (0.69%) Data Guard
6 8 (0.69%) Oracle RMAN
7 7 (0.60%) Grafana
8 5 (0.43%) Jamf Pro
9 3 (0.26%) Kibana
9 3 (0.26%) Kubernetes
9 3 (0.26%) Prometheus
9 3 (0.26%) vCenter Server
10 2 (0.17%) Active Directory Federation Services
10 2 (0.17%) Control-M
11 1 (0.086%) Avamar
11 1 (0.086%) Nagios
11 1 (0.086%) WSUS
Vendors
1 495 (42.75%) Microsoft
2 180 (15.54%) Oracle
3 77 (6.65%) Citrix
4 76 (6.56%) Remedy
5 75 (6.48%) ServiceNow
6 64 (5.53%) Bloomberg
7 59 (5.09%) VMware
8 56 (4.84%) Cisco
9 49 (4.23%) Apple
10 48 (4.15%) HP
11 39 (3.37%) Dell
12 30 (2.59%) SAP
13 27 (2.33%) FNZ
14 26 (2.25%) Salesforce
15 23 (1.99%) iManage
16 20 (1.73%) Reuters
17 17 (1.47%) ION Trading
18 16 (1.38%) Red Hat
18 16 (1.38%) Sun
19 15 (1.30%) Trayport