Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 12 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
12 Aug 2026
Same period 2025 Same period 2024
Rank 166 128 214
Rank change year-on-year -38 +86 -6
Permanent jobs requiring a Support Analyst 1,315 1,230 1,066
As % of all permanent jobs in the UK 1.24% 2.47% 1.28%
As % of the Job Titles category 1.32% 2.75% 1.34%
Number of salaries quoted 1,089 1,051 753
10th Percentile £26,375 £25,500 £24,000
25th Percentile £30,000 £28,000 £28,250
Median annual salary (50th Percentile) £35,000 £34,000 £35,000
Median % change year-on-year +2.94% -2.86% -
75th Percentile £42,500 £45,125 £44,250
90th Percentile £49,000 £55,000 £59,750
UK excluding London median annual salary £32,500 £32,500 £32,000
% change year-on-year - +1.56% +3.23%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 99,712 44,763 79,353
% of permanent jobs with a recognized job title 94.04% 89.90% 94.99%
Number of salaries quoted 68,207 26,557 53,034
10th Percentile £30,000 £28,250 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £56,000 £55,000 £55,000
Median % change year-on-year +1.82% - -8.33%
75th Percentile £75,000 £75,000 £72,000
90th Percentile £96,250 £95,000 £91,250
UK excluding London median annual salary £52,500 £48,500 £50,000
% change year-on-year +8.25% -3.00% -6.54%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 12 August 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 12 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -34 1,203 £35,000 +2.94% 155
UK excluding London -8 1,072 £32,500 - 106
South East +35 303 £32,500 -5.80% 29
Work from Home -12 291 £37,500 +7.14% 45
North of England -12 242 £35,000 +22.81% 32
London -66 223 £42,500 -10.53% 62
Midlands -19 174 £35,000 +7.69% 15
South West -44 140 £32,500 - 14
North West +27 133 £34,000 +3.03% 21
East of England -24 121 £30,000 +1.69% 12
Yorkshire -30 105 £35,000 +22.81% 11
East Midlands -22 98 £35,000 +18.64% 7
West Midlands -38 76 £37,500 +11.94% 8
Scotland +57 69 £30,000 -30.64% 4
Wales -57 16 £35,000 +16.67% 2
Northern Ireland -63 7 - - 2
North East -77 4 £30,000 -3.23% 1

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 12 August 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 464 (35.29%) Microsoft
2 416 (31.63%) Windows
3 383 (29.13%) Microsoft 365
4 352 (26.77%) Problem-Solving
5 274 (20.84%) Active Directory
6 260 (19.77%) SQL
7 210 (15.97%) Azure
8 208 (15.82%) ITIL
9 200 (15.21%) Continuous Improvement
10 186 (14.14%) Customer Service
11 151 (11.48%) ERP
12 133 (10.11%) Windows Server
13 127 (9.66%) ITSM
14 123 (9.35%) Entra ID
15 114 (8.67%) SharePoint
16 113 (8.59%) Microsoft Office
17 108 (8.21%) Service Management
18 97 (7.38%) Degree
19 86 (6.54%) Microsoft Intune
20 84 (6.39%) Microsoft Exchange
21 82 (6.24%) SQL Server
22 77 (5.86%) Windows 10
23 73 (5.55%) Business Intelligence
24 70 (5.32%) Power Platform
24 70 (5.32%) Process Improvement
25 66 (5.02%) Service Delivery
26 63 (4.79%) Incident Management
27 62 (4.71%) Microsoft Excel
28 61 (4.64%) Change Management
28 61 (4.64%) SaaS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 114 (8.67%) SharePoint
2 84 (6.39%) Microsoft Exchange
3 29 (2.21%) IIS
4 12 (0.91%) Skype for Business
5 4 (0.30%) CMS
5 4 (0.30%) Confluence
5 4 (0.30%) Tomcat
6 3 (0.23%) SAS
7 1 (0.076%) Blackberry Enterprise Server
Applications
1 113 (8.59%) Microsoft Office
2 62 (4.71%) Microsoft Excel
3 21 (1.60%) Microsoft PowerPoint
4 3 (0.23%) Photoshop
5 2 (0.15%) Siemens NX
6 1 (0.076%) MS Visio
6 1 (0.076%) Revit
6 1 (0.076%) Windchill
Business Applications
1 18 (1.37%) Dynamics CRM
2 15 (1.14%) Visualfiles
3 14 (1.06%) Oracle Retail
4 12 (0.91%) Unit4 Business World
5 10 (0.76%) NetSuite
6 9 (0.68%) Dynamics NAV
6 9 (0.68%) Elite 3E
6 9 (0.68%) Oracle Financials
7 8 (0.61%) Dynamics AX
7 8 (0.61%) Oracle EBS
8 7 (0.53%) Infor M3
9 5 (0.38%) Fidessa
9 5 (0.38%) Oracle Assets
9 5 (0.38%) Oracle Receivables
9 5 (0.38%) SAP Business One
9 5 (0.38%) Shopify
10 4 (0.30%) Exchequer
10 4 (0.30%) iTrent
10 4 (0.30%) JDE OneWorld
10 4 (0.30%) Oracle EBS R12
Cloud Services
1 383 (29.13%) Microsoft 365
2 210 (15.97%) Azure
3 123 (9.35%) Entra ID
4 70 (5.32%) Power Platform
5 61 (4.64%) SaaS
6 56 (4.26%) OneDrive
7 55 (4.18%) Dynamics 365
8 21 (1.60%) PowerApps
9 20 (1.52%) Power Automate
10 17 (1.29%) AWS
10 17 (1.29%) Microsoft Copilot
11 11 (0.84%) IaaS
11 11 (0.84%) PaaS
12 10 (0.76%) Google Workspace
13 9 (0.68%) ClickUp
13 9 (0.68%) Mimecast
14 8 (0.61%) Azure DevOps
14 8 (0.61%) GCP
15 7 (0.53%) Boomi
15 7 (0.53%) iPaaS
Communications & Networking
1 57 (4.33%) DNS
2 50 (3.80%) WAN
3 49 (3.73%) DHCP
4 47 (3.57%) VPN
5 46 (3.50%) Firewall
6 42 (3.19%) TCP/IP
7 38 (2.89%) Wi-Fi
8 35 (2.66%) LAN
9 27 (2.05%) Unified Communications
10 24 (1.83%) VoIP
11 20 (1.52%) Broadband
12 15 (1.14%) 4G
12 15 (1.14%) VLAN
13 13 (0.99%) WebEx
14 12 (0.91%) SD-WAN
14 12 (0.91%) Skype
15 10 (0.76%) Wireless
16 7 (0.53%) Network Security
17 6 (0.46%) MPLS
17 6 (0.46%) Structured Cabling
Database & Business Intelligence
1 82 (6.24%) SQL Server
2 49 (3.73%) Power BI
3 27 (2.05%) Crystal Reports
4 12 (0.91%) Relational Database
4 12 (0.91%) SQL Server Integration Services
5 11 (0.84%) SQL Server Reporting Services
6 7 (0.53%) BusinessObjects
6 7 (0.53%) Power Query
7 6 (0.46%) Data Warehouse
7 6 (0.46%) PostgreSQL
8 5 (0.38%) Metabase
8 5 (0.38%) MySQL
9 4 (0.30%) Db2
9 4 (0.30%) Oracle Reports
10 3 (0.23%) Oracle Database
11 2 (0.15%) Qlik Sense
11 2 (0.15%) SAP BW
11 2 (0.15%) Tableau
12 1 (0.076%) SQL Server Analysis Services
Development Applications
1 45 (3.42%) JIRA
2 5 (0.38%) Visual Studio
3 4 (0.30%) Eclipse
3 4 (0.30%) Git
3 4 (0.30%) Oracle Forms
3 4 (0.30%) Toad
4 1 (0.076%) SQL Server Management Studio (SSMS)
General
1 417 (31.71%) Social Skills
2 194 (14.75%) Finance
3 152 (11.56%) Analytical Skills
4 82 (6.24%) Legal
5 81 (6.16%) Manufacturing
6 76 (5.78%) Law
7 65 (4.94%) Retail
8 58 (4.41%) Organisational Skills
9 51 (3.88%) Documentation Skills
10 31 (2.36%) Banking
11 20 (1.52%) Advertising
12 18 (1.37%) Telecoms
13 17 (1.29%) Public Sector
14 12 (0.91%) Legal Technology
15 11 (0.84%) Front Office
16 10 (0.76%) Automotive
17 9 (0.68%) Inclusion and Diversity
17 9 (0.68%) Investment Banking
17 9 (0.68%) Local Government
18 8 (0.61%) International Banking
Libraries, Frameworks & Software Standards
1 26 (1.98%) .NET
1 26 (1.98%) XML
2 23 (1.75%) HTML
2 23 (1.75%) Web Services
3 20 (1.52%) CSS
4 14 (1.06%) FIX Protocol
5 12 (0.91%) .NET Framework
5 12 (0.91%) REST
6 9 (0.68%) SOAP
7 7 (0.53%) EDI
8 5 (0.38%) JSON
8 5 (0.38%) Middleware
9 3 (0.23%) Elastic Stack
9 3 (0.23%) Kafka
10 2 (0.15%) 802.1X
10 2 (0.15%) Oracle Fusion
11 1 (0.076%) SAP CAF
11 1 (0.076%) XSL
Miscellaneous
1 60 (4.56%) Onboarding
2 58 (4.41%) Driving Licence
3 34 (2.59%) Self-Motivation
4 28 (2.13%) Video Conferencing
5 24 (1.83%) Analytical Mindset
6 22 (1.67%) Client/Server
7 19 (1.44%) Management Information System
8 11 (0.84%) Hybrid Cloud
9 9 (0.68%) Enterprise Software
9 9 (0.68%) Fixed Income
10 8 (0.61%) CMDB
10 8 (0.61%) Data Structures
10 8 (0.61%) NHS
11 6 (0.46%) Manufacturing Execution System
11 6 (0.46%) Operational Technology
12 5 (0.38%) Blog
12 5 (0.38%) Data Centre
12 5 (0.38%) FMCG
12 5 (0.38%) Housing Association
12 5 (0.38%) Legacy Systems
Operating Systems
1 416 (31.63%) Windows
2 133 (10.11%) Windows Server
3 77 (5.86%) Windows 10
4 44 (3.35%) Linux
5 33 (2.51%) Android
6 28 (2.13%) Mac OS
7 16 (1.22%) Windows Server 2019
8 13 (0.99%) Apple iOS
9 7 (0.53%) Unix
10 3 (0.23%) CentOS
10 3 (0.23%) Rocky
10 3 (0.23%) Solaris
10 3 (0.23%) Ubuntu
11 1 (0.076%) Windows Server 2016
Processes & Methodologies
1 352 (26.77%) Problem-Solving
2 208 (15.82%) ITIL
3 200 (15.21%) Continuous Improvement
4 186 (14.14%) Customer Service
5 151 (11.48%) ERP
6 127 (9.66%) ITSM
7 108 (8.21%) Service Management
8 73 (5.55%) Business Intelligence
9 70 (5.32%) Process Improvement
10 66 (5.02%) Service Delivery
11 63 (4.79%) Incident Management
12 61 (4.64%) Change Management
13 52 (3.95%) Cybersecurity
14 51 (3.88%) Project Delivery
14 51 (3.88%) Stakeholder Engagement
15 50 (3.80%) Root Cause Analysis
16 48 (3.65%) CRM
17 41 (3.12%) Collaborative Working
18 38 (2.89%) User Experience
19 37 (2.81%) User Acceptance Testing
Programming Languages
1 260 (19.77%) SQL
2 49 (3.73%) PowerShell
3 35 (2.66%) C#
4 31 (2.36%) JavaScript
5 14 (1.06%) Python
6 12 (0.91%) PL/SQL
7 9 (0.68%) C++
8 8 (0.61%) Java
8 8 (0.61%) T-SQL
9 6 (0.46%) PHP
10 5 (0.38%) VB.NET
11 4 (0.30%) Ruby
12 3 (0.23%) Bash
12 3 (0.23%) Perl
12 3 (0.23%) VB
12 3 (0.23%) VBA
13 2 (0.15%) ABAP
13 2 (0.15%) Delphi
13 2 (0.15%) Pascal
13 2 (0.15%) Tcl
Qualifications
1 97 (7.38%) Degree
2 42 (3.19%) A+ Certification
3 41 (3.12%) Security Cleared
4 39 (2.97%) Microsoft Certification
5 23 (1.75%) SC Cleared
6 13 (0.99%) Microsoft Certified Professional
7 12 (0.91%) ITIL Foundation Certificate
8 8 (0.61%) Computer Science Degree
9 7 (0.53%) CCNA
9 7 (0.53%) Cisco Certification
10 6 (0.46%) ITIL Certification
10 6 (0.46%) MBCS
10 6 (0.46%) Network+ Certification
11 5 (0.38%) AAT
11 5 (0.38%) HNC
12 4 (0.30%) DV Cleared
13 3 (0.23%) Azure Certification
13 3 (0.23%) BPSS Clearance
14 2 (0.15%) SAP Certification
15 1 (0.076%) Oracle Certification
Quality Assurance & Compliance
1 44 (3.35%) SLA
2 22 (1.67%) ISO/IEC 27001
3 18 (1.37%) Cyber Essentials
4 14 (1.06%) Data Quality
5 7 (0.53%) Cyber Essentials PLUS
5 7 (0.53%) GDPR
5 7 (0.53%) QA
6 5 (0.38%) Accessibility
7 2 (0.15%) PCI DSS
8 1 (0.076%) Actionable Recommendations
8 1 (0.076%) DICOM
8 1 (0.076%) PMO
System Software
1 274 (20.84%) Active Directory
2 30 (2.28%) Hyper-V
3 25 (1.90%) VMware Infrastructure
4 8 (0.61%) Virtual Desktop
5 7 (0.53%) Firmware
6 6 (0.46%) XenApp
7 3 (0.23%) Docker
7 3 (0.23%) Microsoft Virtual Server
7 3 (0.23%) Virtual Machines
7 3 (0.23%) Virtual Servers
8 2 (0.15%) BitLocker
8 2 (0.15%) vSphere
Systems Management
1 86 (6.54%) Microsoft Intune
2 19 (1.44%) SCCM
3 7 (0.53%) Single Sign-On
3 7 (0.53%) Systems Management Server (SMS)
4 6 (0.46%) Kibana
5 4 (0.30%) Jamf Pro
6 2 (0.15%) FortiGate
6 2 (0.15%) Grafana
7 1 (0.076%) Autotask
7 1 (0.076%) Cisco CUCM
7 1 (0.076%) Failover Clustering
7 1 (0.076%) Microsoft Clustering
7 1 (0.076%) Terraform
Vendors
1 464 (35.29%) Microsoft
2 58 (4.41%) ServiceNow
3 43 (3.27%) Oracle
4 36 (2.74%) VMware
5 25 (1.90%) iManage
6 24 (1.83%) SAP
7 22 (1.67%) Citrix
8 21 (1.60%) Cisco
9 18 (1.37%) Apple
9 18 (1.37%) IFS
10 15 (1.14%) Starlink
11 14 (1.06%) Epicor
12 13 (0.99%) Google
12 13 (0.99%) Sage
12 13 (0.99%) Salesforce
13 12 (0.91%) Aderant
13 12 (0.91%) IBM
13 12 (0.91%) Meraki
14 11 (0.84%) Intapp
14 11 (0.84%) Polycom