Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 2 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
2 Aug 2026
Same period 2025 Same period 2024
Rank 160 129 213
Rank change year-on-year -31 +84 0
Permanent jobs requiring a Support Analyst 1,320 1,203 1,069
As % of all permanent jobs in the UK 1.28% 2.42% 1.28%
As % of the Job Titles category 1.35% 2.69% 1.34%
Number of salaries quoted 1,075 1,026 779
10th Percentile £26,250 £25,469 £24,000
25th Percentile £30,000 £28,000 £28,250
Median annual salary (50th Percentile) £35,000 £34,250 £35,000
Median % change year-on-year +2.19% -2.14% -
75th Percentile £42,500 £46,250 £45,000
90th Percentile £48,750 £57,500 £64,000
UK excluding London median annual salary £32,500 £32,500 £32,500
% change year-on-year - - +4.84%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 97,516 44,723 79,510
% of permanent jobs with a recognized job title 94.23% 90.09% 94.89%
Number of salaries quoted 66,672 26,642 54,124
10th Percentile £30,000 £28,500 £30,000
25th Percentile £40,000 £37,500 £40,000
Median annual salary (50th Percentile) £55,000 £55,000 £55,000
Median % change year-on-year - - -8.33%
75th Percentile £75,000 £75,000 £71,991
90th Percentile £96,250 £95,000 £91,250
UK excluding London median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -5.66%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 2 August 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 2 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -29 1,196 £35,000 +2.94% 108
UK excluding London +3 1,075 £32,500 - 94
South East +36 307 £33,000 -5.71% 30
Work from Home -4 289 £37,500 +7.14% 39
North of England -5 237 £35,000 +21.74% 25
London -65 222 £42,500 -10.53% 24
Midlands -27 174 £35,000 +10.24% 16
South West -35 141 £32,500 - 9
North West +32 126 £35,000 +6.46% 13
East of England -15 115 £30,000 +1.69% 14
Yorkshire -26 108 £35,000 +22.81% 9
East Midlands -31 97 £35,000 +18.64% 9
Scotland +61 77 £30,000 -30.64% 1
West Midlands -49 77 £37,500 +11.94% 7
Wales -63 16 £35,000 +16.67% 1
Northern Ireland -66 8 £32,000 -36.00% 4
North East -75 3 £30,000 -3.23% 4

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 2 August 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 461 (34.92%) Microsoft
2 415 (31.44%) Windows
3 387 (29.32%) Microsoft 365
4 346 (26.21%) Problem-Solving
5 272 (20.61%) Active Directory
6 263 (19.92%) SQL
7 219 (16.59%) Azure
8 204 (15.45%) ITIL
9 202 (15.30%) Continuous Improvement
10 184 (13.94%) Customer Service
11 155 (11.74%) ERP
12 130 (9.85%) Windows Server
13 128 (9.70%) ITSM
14 121 (9.17%) Entra ID
15 120 (9.09%) Microsoft Office
16 114 (8.64%) SharePoint
17 107 (8.11%) Degree
18 106 (8.03%) Service Management
19 87 (6.59%) Microsoft Intune
20 81 (6.14%) Microsoft Exchange
21 80 (6.06%) Business Intelligence
22 79 (5.98%) Windows 10
23 78 (5.91%) Process Improvement
23 78 (5.91%) SQL Server
24 77 (5.83%) Power Platform
25 65 (4.92%) Change Management
25 65 (4.92%) Microsoft Excel
26 63 (4.77%) Service Delivery
27 62 (4.70%) Incident Management
28 59 (4.47%) OneDrive

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 114 (8.64%) SharePoint
2 81 (6.14%) Microsoft Exchange
3 28 (2.12%) IIS
4 12 (0.91%) Skype for Business
5 5 (0.38%) CMS
5 5 (0.38%) Confluence
6 3 (0.23%) SAS
7 2 (0.15%) Tomcat
8 1 (0.076%) Blackberry Enterprise Server
8 1 (0.076%) WebSphere
8 1 (0.076%) WebSphere Application Server
Applications
1 120 (9.09%) Microsoft Office
2 65 (4.92%) Microsoft Excel
3 21 (1.59%) Microsoft PowerPoint
4 3 (0.23%) MS Visio
4 3 (0.23%) Photoshop
5 2 (0.15%) Siemens NX
6 1 (0.076%) Revit
Business Applications
1 19 (1.44%) Dynamics CRM
2 16 (1.21%) Unit4 Business World
3 14 (1.06%) Oracle Retail
3 14 (1.06%) Visualfiles
4 11 (0.83%) NetSuite
5 10 (0.76%) Dynamics NAV
5 10 (0.76%) Oracle Financials
6 9 (0.68%) Dynamics AX
6 9 (0.68%) Elite 3E
7 8 (0.61%) Oracle EBS
8 6 (0.45%) Infor M3
8 6 (0.45%) Oracle Assets
8 6 (0.45%) Oracle Receivables
9 5 (0.38%) NEC Housing
9 5 (0.38%) SAP Business One
9 5 (0.38%) Shopify
10 4 (0.30%) Dynamics GP
10 4 (0.30%) JDE World
10 4 (0.30%) Oracle EBS R12
10 4 (0.30%) Oracle Procure-to-Pay
Cloud Services
1 387 (29.32%) Microsoft 365
2 219 (16.59%) Azure
3 121 (9.17%) Entra ID
4 77 (5.83%) Power Platform
5 59 (4.47%) OneDrive
5 59 (4.47%) SaaS
6 56 (4.24%) Dynamics 365
7 21 (1.59%) AWS
7 21 (1.59%) Power Automate
7 21 (1.59%) PowerApps
8 17 (1.29%) Microsoft Copilot
9 11 (0.83%) Boomi
9 11 (0.83%) IaaS
9 11 (0.83%) iPaaS
9 11 (0.83%) PaaS
9 11 (0.83%) Workato
10 10 (0.76%) ClickUp
11 9 (0.68%) Azure DevOps
11 9 (0.68%) Google Workspace
12 8 (0.61%) GCP
Communications & Networking
1 58 (4.39%) DNS
2 53 (4.02%) DHCP
3 51 (3.86%) VPN
4 47 (3.56%) Firewall
4 47 (3.56%) WAN
5 37 (2.80%) TCP/IP
6 35 (2.65%) Wi-Fi
7 32 (2.42%) LAN
8 26 (1.97%) VoIP
9 25 (1.89%) Broadband
9 25 (1.89%) Unified Communications
10 18 (1.36%) VLAN
11 16 (1.21%) 4G
12 14 (1.06%) WebEx
13 12 (0.91%) Skype
14 11 (0.83%) SD-WAN
15 9 (0.68%) Wireless
16 7 (0.53%) Network Security
17 6 (0.45%) MPLS
17 6 (0.45%) Structured Cabling
Database & Business Intelligence
1 78 (5.91%) SQL Server
2 56 (4.24%) Power BI
3 27 (2.05%) Crystal Reports
4 13 (0.98%) Relational Database
5 12 (0.91%) SQL Server Integration Services
5 12 (0.91%) SQL Server Reporting Services
6 7 (0.53%) BusinessObjects
6 7 (0.53%) Data Warehouse
6 7 (0.53%) PostgreSQL
6 7 (0.53%) Power Query
7 6 (0.45%) Metabase
8 5 (0.38%) MySQL
9 4 (0.30%) Db2
9 4 (0.30%) Oracle Reports
10 3 (0.23%) Oracle Database
10 3 (0.23%) SAP BW
11 2 (0.15%) Qlik Sense
11 2 (0.15%) Tableau
12 1 (0.076%) SQL Server Analysis Services
Development Applications
1 50 (3.79%) JIRA
2 6 (0.45%) Visual Studio
3 4 (0.30%) Eclipse
3 4 (0.30%) Git
3 4 (0.30%) Oracle Forms
3 4 (0.30%) Toad
4 1 (0.076%) SQL Server Management Studio (SSMS)
General
1 416 (31.52%) Social Skills
2 209 (15.83%) Finance
3 154 (11.67%) Analytical Skills
4 85 (6.44%) Manufacturing
5 80 (6.06%) Legal
6 76 (5.76%) Law
7 65 (4.92%) Retail
8 60 (4.55%) Organisational Skills
9 53 (4.02%) Documentation Skills
10 29 (2.20%) Banking
11 21 (1.59%) Advertising
12 18 (1.36%) Telecoms
13 17 (1.29%) Public Sector
14 11 (0.83%) Front Office
14 11 (0.83%) Legal Technology
15 10 (0.76%) Automotive
15 10 (0.76%) Inclusion and Diversity
16 9 (0.68%) Investment Banking
16 9 (0.68%) Local Government
17 8 (0.61%) International Banking
Libraries, Frameworks & Software Standards
1 30 (2.27%) Web Services
2 28 (2.12%) .NET
3 24 (1.82%) XML
4 23 (1.74%) HTML
5 20 (1.52%) CSS
6 13 (0.98%) REST
7 12 (0.91%) .NET Framework
7 12 (0.91%) FIX Protocol
8 10 (0.76%) SOAP
9 7 (0.53%) Middleware
10 6 (0.45%) EDI
11 3 (0.23%) Elastic Stack
11 3 (0.23%) JSON
11 3 (0.23%) Kafka
12 2 (0.15%) 802.1X
13 1 (0.076%) SAP CAF
13 1 (0.076%) XSL
Miscellaneous
1 65 (4.92%) Onboarding
2 59 (4.47%) Driving Licence
3 33 (2.50%) Self-Motivation
4 31 (2.35%) Video Conferencing
5 25 (1.89%) Analytical Mindset
6 23 (1.74%) Management Information System
7 22 (1.67%) Client/Server
8 11 (0.83%) Hybrid Cloud
9 10 (0.76%) NHS
10 9 (0.68%) Fixed Income
11 8 (0.61%) CMDB
11 8 (0.61%) Data Structures
11 8 (0.61%) Enterprise Software
12 6 (0.45%) Housing Association
12 6 (0.45%) Manufacturing Execution System
12 6 (0.45%) Operational Technology
12 6 (0.45%) Product Ownership
13 5 (0.38%) Data Centre
13 5 (0.38%) Legacy Systems
13 5 (0.38%) Low-Code
Operating Systems
1 415 (31.44%) Windows
2 130 (9.85%) Windows Server
3 79 (5.98%) Windows 10
4 42 (3.18%) Linux
5 37 (2.80%) Android
6 28 (2.12%) Mac OS
7 17 (1.29%) Windows Server 2019
8 15 (1.14%) Apple iOS
9 5 (0.38%) Unix
10 3 (0.23%) Windows Server 2012
11 1 (0.076%) CentOS
11 1 (0.076%) Rocky
11 1 (0.076%) Solaris
11 1 (0.076%) Ubuntu
11 1 (0.076%) Windows Server 2016
Processes & Methodologies
1 346 (26.21%) Problem-Solving
2 204 (15.45%) ITIL
3 202 (15.30%) Continuous Improvement
4 184 (13.94%) Customer Service
5 155 (11.74%) ERP
6 128 (9.70%) ITSM
7 106 (8.03%) Service Management
8 80 (6.06%) Business Intelligence
9 78 (5.91%) Process Improvement
10 65 (4.92%) Change Management
11 63 (4.77%) Service Delivery
12 62 (4.70%) Incident Management
13 56 (4.24%) Stakeholder Engagement
14 54 (4.09%) Root Cause Analysis
15 51 (3.86%) Cybersecurity
16 50 (3.79%) Project Delivery
17 49 (3.71%) CRM
18 40 (3.03%) Collaborative Working
19 39 (2.95%) User Experience
20 37 (2.80%) Workflow
Programming Languages
1 263 (19.92%) SQL
2 46 (3.48%) PowerShell
3 35 (2.65%) C#
4 29 (2.20%) JavaScript
5 12 (0.91%) PL/SQL
5 12 (0.91%) Python
6 10 (0.76%) T-SQL
7 9 (0.68%) C++
8 7 (0.53%) Java
8 7 (0.53%) PHP
9 5 (0.38%) VB.NET
10 3 (0.23%) ABAP
10 3 (0.23%) Delphi
10 3 (0.23%) Pascal
10 3 (0.23%) VB
10 3 (0.23%) VBA
11 2 (0.15%) Tcl
12 1 (0.076%) Bash
12 1 (0.076%) Perl
12 1 (0.076%) Ruby
Qualifications
1 107 (8.11%) Degree
2 43 (3.26%) Security Cleared
3 40 (3.03%) A+ Certification
4 39 (2.95%) Microsoft Certification
5 23 (1.74%) SC Cleared
6 13 (0.98%) Microsoft Certified Professional
7 11 (0.83%) ITIL Foundation Certificate
8 8 (0.61%) Computer Science Degree
9 7 (0.53%) CCNA
9 7 (0.53%) Cisco Certification
10 6 (0.45%) MBCS
11 5 (0.38%) AAT
11 5 (0.38%) HNC
11 5 (0.38%) Network+ Certification
12 4 (0.30%) DV Cleared
12 4 (0.30%) ITIL Certification
13 3 (0.23%) Azure Certification
13 3 (0.23%) BPSS Clearance
13 3 (0.23%) HND
13 3 (0.23%) SAP Certification
Quality Assurance & Compliance
1 49 (3.71%) SLA
2 21 (1.59%) ISO/IEC 27001
3 18 (1.36%) Cyber Essentials
4 15 (1.14%) Data Quality
5 8 (0.61%) GDPR
5 8 (0.61%) QA
6 7 (0.53%) Accessibility
6 7 (0.53%) Cyber Essentials PLUS
7 2 (0.15%) Actionable Recommendations
7 2 (0.15%) PCI DSS
8 1 (0.076%) DICOM
8 1 (0.076%) PMO
System Software
1 272 (20.61%) Active Directory
2 28 (2.12%) Hyper-V
3 23 (1.74%) VMware Infrastructure
4 11 (0.83%) Virtual Desktop
5 7 (0.53%) Firmware
6 6 (0.45%) BitLocker
6 6 (0.45%) XenApp
7 3 (0.23%) Docker
7 3 (0.23%) Microsoft Virtual Server
7 3 (0.23%) Virtual Machines
7 3 (0.23%) Virtual Servers
8 2 (0.15%) vSphere
Systems Management
1 87 (6.59%) Microsoft Intune
2 20 (1.52%) SCCM
3 7 (0.53%) Single Sign-On
3 7 (0.53%) Systems Management Server (SMS)
4 6 (0.45%) Kibana
5 3 (0.23%) Jamf Pro
6 2 (0.15%) FortiGate
6 2 (0.15%) Grafana
7 1 (0.076%) Autotask
7 1 (0.076%) Cisco CUCM
7 1 (0.076%) Failover Clustering
7 1 (0.076%) Microsoft Clustering
7 1 (0.076%) Terraform
Vendors
1 461 (34.92%) Microsoft
2 57 (4.32%) ServiceNow
3 36 (2.73%) Oracle
4 33 (2.50%) VMware
5 28 (2.12%) iManage
6 21 (1.59%) Cisco
7 20 (1.52%) Apple
7 20 (1.52%) Citrix
8 19 (1.44%) SAP
9 17 (1.29%) IFS
10 16 (1.21%) Starlink
11 14 (1.06%) Epicor
12 13 (0.98%) Sage
13 12 (0.91%) Aderant
13 12 (0.91%) Google
13 12 (0.91%) IBM
13 12 (0.91%) Salesforce
14 11 (0.83%) Intapp
14 11 (0.83%) Meraki
14 11 (0.83%) Polycom