Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,500 per year, according to job vacancies posted during the 6 months leading to 1 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
1 Jan 2026
Same period 2025 Same period 2024
Rank 127 197 149
Rank change year-on-year +70 -48 +82
Permanent jobs requiring a Support Analyst 1,103 830 1,098
As % of all permanent jobs in the UK 1.86% 1.50% 2.14%
As % of the Job Titles category 2.06% 1.61% 2.25%
Number of salaries quoted 863 492 928
10th Percentile £26,000 £26,250 £24,750
25th Percentile £28,000 £31,250 £28,750
Median annual salary (50th Percentile) £34,500 £40,000 £37,500
Median % change year-on-year -13.75% +6.67% +7.14%
75th Percentile £42,750 £50,029 £48,750
90th Percentile £53,750 £67,500 £63,750
UK excluding London median annual salary £32,500 £34,500 £32,500
% change year-on-year -5.80% +6.15% +4.00%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 53,514 51,440 48,883
% of permanent jobs with a recognized job title 90.46% 93.14% 95.23%
Number of salaries quoted 32,905 27,168 37,760
10th Percentile £28,500 £33,200 £31,250
25th Percentile £36,250 £44,956 £42,500
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - -
75th Percentile £75,000 £78,750 £77,500
90th Percentile £93,750 £97,500 £97,500
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 1 January 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 1 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +81 997 £33,500 -16.25% 109
UK excluding London +121 821 £32,500 -5.80% 96
Work from Home +35 256 £35,000 -12.50% 34
London -8 256 £45,000 -5.75% 22
South East +81 244 £32,750 -6.43% 35
Midlands +67 166 £32,500 -4.41% 21
North of England +52 150 £31,000 -5.34% 21
South West +57 104 £33,500 +4.69% 10
East Midlands +49 87 £29,500 -13.87% 6
West Midlands +40 79 £35,000 +1.27% 15
Yorkshire +33 76 £26,450 -27.53% 4
East of England +62 75 £27,750 -20.71% 3
Scotland +26 62 £35,000 - 6
North West +9 52 £33,375 +5.95% 17
North East +29 22 £31,500 -18.90%
Northern Ireland -1 12 £31,500 -8.43%
Wales -4 8 £48,500 +38.57%

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 1 January 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 474 (42.97%) Microsoft
2 404 (36.63%) Problem-Solving
3 384 (34.81%) Windows
4 330 (29.92%) Customer Service
5 302 (27.38%) Microsoft 365
6 275 (24.93%) SQL
7 271 (24.57%) Active Directory
8 263 (23.84%) ITIL
9 221 (20.04%) Azure
10 163 (14.78%) Microsoft Office
11 155 (14.05%) Degree
12 129 (11.70%) Entra ID
13 119 (10.79%) Microsoft Intune
14 114 (10.34%) Power Platform
15 112 (10.15%) ERP
15 112 (10.15%) Windows Server
16 111 (10.06%) Continuous Improvement
17 107 (9.70%) Microsoft Excel
18 98 (8.88%) ITSM
19 93 (8.43%) Business Intelligence
20 91 (8.25%) Firewall
20 91 (8.25%) Windows 10
21 88 (7.98%) DNS
22 86 (7.80%) Service Management
23 85 (7.71%) Power BI
24 84 (7.62%) DHCP
25 83 (7.52%) SLA
26 79 (7.16%) Microsoft Exchange
26 79 (7.16%) Process Improvement
27 78 (7.07%) SQL Server

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 79 (7.16%) Microsoft Exchange
2 70 (6.35%) SharePoint
3 18 (1.63%) Confluence
4 17 (1.54%) IIS
5 13 (1.18%) Skype for Business
6 2 (0.18%) Adobe Experience Manager
6 2 (0.18%) CMS
6 2 (0.18%) Exchange Server 2013
6 2 (0.18%) WebSphere
6 2 (0.18%) WebSphere Application Server
7 1 (0.091%) Appian
7 1 (0.091%) Moodle
7 1 (0.091%) Office Communications Server
7 1 (0.091%) Tomcat
7 1 (0.091%) Umbraco
Applications
1 163 (14.78%) Microsoft Office
2 107 (9.70%) Microsoft Excel
3 46 (4.17%) Microsoft PowerPoint
4 21 (1.90%) Spreadsheet
5 9 (0.82%) MS Visio
6 1 (0.091%) Acrobat
6 1 (0.091%) AutoCAD
6 1 (0.091%) Photoshop
Business Applications
1 27 (2.45%) Dynamics CRM
2 15 (1.36%) NetSuite
3 12 (1.09%) Endur
3 12 (1.09%) Visualfiles
4 11 (1.00%) Oracle EBS
5 9 (0.82%) SAP S/4HANA
6 8 (0.73%) NEC Housing
7 7 (0.63%) Dynamics AX
7 7 (0.63%) Fidessa
8 6 (0.54%) Dynamics NAV
8 6 (0.54%) SAP HR
8 6 (0.54%) SAP Payroll
9 5 (0.45%) Shopify
10 4 (0.36%) Elite 3E
10 4 (0.36%) Magento
11 3 (0.27%) PeopleSoft Financials
11 3 (0.27%) Remedy ITSM
11 3 (0.27%) SAP Business One
11 3 (0.27%) SAP HCM
12 1 (0.091%) IBM Planning Analytics
Cloud Services
1 302 (27.38%) Microsoft 365
2 221 (20.04%) Azure
3 129 (11.70%) Entra ID
4 114 (10.34%) Power Platform
5 55 (4.99%) Dynamics 365
6 45 (4.08%) SaaS
7 31 (2.81%) AWS
8 28 (2.54%) OneDrive
8 28 (2.54%) PowerApps
9 17 (1.54%) Power Automate
10 15 (1.36%) Google Workspace
11 6 (0.54%) Azure DevOps
12 5 (0.45%) Azure Monitor
12 5 (0.45%) OCI
13 4 (0.36%) dbt
13 4 (0.36%) PaaS
14 3 (0.27%) BigCommerce
14 3 (0.27%) IaaS
14 3 (0.27%) Oracle Service Cloud
14 3 (0.27%) SuccessFactors
Communications & Networking
1 91 (8.25%) Firewall
2 88 (7.98%) DNS
3 84 (7.62%) DHCP
4 67 (6.07%) VPN
5 61 (5.53%) LAN
6 55 (4.99%) WAN
7 44 (3.99%) TCP/IP
8 37 (3.35%) Remote Desktop
9 28 (2.54%) Wireless
10 23 (2.09%) VoIP
11 22 (1.99%) WebEx
12 21 (1.90%) Internet
13 19 (1.72%) SD-WAN
14 18 (1.63%) Wi-Fi
15 16 (1.45%) Broadband
16 15 (1.36%) Unified Communications
17 14 (1.27%) Skype
18 13 (1.18%) MPLS
19 11 (1.00%) Kerberos
20 9 (0.82%) VLAN
Database & Business Intelligence
1 85 (7.71%) Power BI
2 78 (7.07%) SQL Server
3 31 (2.81%) Oracle Reports
4 23 (2.09%) Relational Database
5 22 (1.99%) MySQL
6 7 (0.63%) SQL Server Integration Services
7 6 (0.54%) Crystal Reports
7 6 (0.54%) Oracle Database
7 6 (0.54%) SQL Server Reporting Services
8 5 (0.45%) Metabase
8 5 (0.45%) PostgreSQL
9 4 (0.36%) Data Warehouse
10 2 (0.18%) Metadata
11 1 (0.091%) Azure SQL Database
11 1 (0.091%) BusinessObjects
11 1 (0.091%) MS Access
11 1 (0.091%) Tableau
Development Applications
1 72 (6.53%) JIRA
2 16 (1.45%) Git
3 7 (0.63%) Bitbucket
4 5 (0.45%) Visual Studio
5 3 (0.27%) LabVIEW
General
1 537 (48.69%) Social Skills
2 167 (15.14%) Analytical Skills
3 157 (14.23%) Finance
4 115 (10.43%) Law
5 75 (6.80%) Organisational Skills
6 62 (5.62%) Manufacturing
7 59 (5.35%) Retail
8 57 (5.17%) Legal
9 51 (4.62%) Telecoms
10 36 (3.26%) Marketing
11 26 (2.36%) Advertising
12 17 (1.54%) Automotive
13 15 (1.36%) Back Office
13 15 (1.36%) Police
14 13 (1.18%) Banking
14 13 (1.18%) Front Office
15 12 (1.09%) Documentation Skills
16 11 (1.00%) Billing
17 10 (0.91%) Pharmaceutical
18 6 (0.54%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 19 (1.72%) HTML
2 18 (1.63%) Oracle Fusion
3 15 (1.36%) EDI
4 14 (1.27%) .NET
5 13 (1.18%) CSS
6 11 (1.00%) FIX Protocol
6 11 (1.00%) LDAP
7 9 (0.82%) REST
7 9 (0.82%) SOAP
8 7 (0.63%) XML
9 6 (0.54%) JSON
10 5 (0.45%) Lightning Web Components
10 5 (0.45%) Software Packaging
10 5 (0.45%) Web Services
11 4 (0.36%) Middleware
11 4 (0.36%) React
12 3 (0.27%) SAP Fiori
13 2 (0.18%) jQuery
14 1 (0.091%) MFC
14 1 (0.091%) SAP TM
Miscellaneous
1 99 (8.98%) Onboarding
2 73 (6.62%) Management Information System
3 64 (5.80%) Driving Licence
4 45 (4.08%) Video Conferencing
5 39 (3.54%) Enterprise Software
6 19 (1.72%) Data Centre
7 17 (1.54%) Self-Motivation
8 16 (1.45%) NHS
9 11 (1.00%) PKI
10 9 (0.82%) Client/Server
11 8 (0.73%) Analytical Mindset
11 8 (0.73%) FMCG
11 8 (0.73%) iPhone
11 8 (0.73%) iSeries
11 8 (0.73%) Mobile App
12 7 (0.63%) EPoS
12 7 (0.63%) Handset
12 7 (0.63%) Product Ownership
12 7 (0.63%) Renewable Energy
13 6 (0.54%) iPad
Operating Systems
1 384 (34.81%) Windows
2 112 (10.15%) Windows Server
3 91 (8.25%) Windows 10
4 54 (4.90%) Mac OS
5 42 (3.81%) Linux
6 37 (3.35%) Apple iOS
7 29 (2.63%) Windows Server 2019
8 23 (2.09%) Android
9 21 (1.90%) Windows Server 2016
10 15 (1.36%) Unix
11 6 (0.54%) Mac OS X
11 6 (0.54%) Solaris
12 4 (0.36%) Ubuntu
13 3 (0.27%) Windows 7
13 3 (0.27%) Windows Server 2008
13 3 (0.27%) Windows Server 2012
14 2 (0.18%) VMS
15 1 (0.091%) AIX
15 1 (0.091%) Windows Server 2003
Processes & Methodologies
1 404 (36.63%) Problem-Solving
2 330 (29.92%) Customer Service
3 263 (23.84%) ITIL
4 112 (10.15%) ERP
5 111 (10.06%) Continuous Improvement
6 98 (8.88%) ITSM
7 93 (8.43%) Business Intelligence
8 86 (7.80%) Service Management
9 79 (7.16%) Process Improvement
10 69 (6.26%) Change Management
11 62 (5.62%) Cybersecurity
12 58 (5.26%) Mentoring
13 51 (4.62%) CRM
14 49 (4.44%) Incident Management
15 44 (3.99%) Asset Management
16 43 (3.90%) Data Analysis
17 38 (3.45%) User Experience
18 37 (3.35%) Agile
18 37 (3.35%) Logistics
19 36 (3.26%) Problem Management
Programming Languages
1 275 (24.93%) SQL
2 41 (3.72%) PowerShell
3 36 (3.26%) C#
4 32 (2.90%) Python
5 29 (2.63%) T-SQL
6 14 (1.27%) VB
7 11 (1.00%) PL/SQL
8 10 (0.91%) Java
8 10 (0.91%) VB.NET
9 9 (0.82%) JavaScript
10 6 (0.54%) VBA
11 5 (0.45%) Data Analysis Expressions
11 5 (0.45%) Kusto Query Language
12 4 (0.36%) Bash
13 3 (0.27%) ABAP
13 3 (0.27%) Apex Code
13 3 (0.27%) Bicep
14 2 (0.18%) Shell Script
15 1 (0.091%) VBScript
Qualifications
1 155 (14.05%) Degree
2 69 (6.26%) Microsoft Certification
3 51 (4.62%) Security Cleared
4 48 (4.35%) SC Cleared
5 30 (2.72%) MCP
6 29 (2.63%) ITIL Foundation Certificate
7 25 (2.27%) A+ Certification
8 24 (2.18%) DBS Check
9 19 (1.72%) CCNA
9 19 (1.72%) Cisco Certification
9 19 (1.72%) Computer Science Degree
10 16 (1.45%) ITIL Certification
11 15 (1.36%) BPSS Clearance
12 14 (1.27%) HND
13 13 (1.18%) Network+ Certification
14 12 (1.09%) HNC
15 11 (1.00%) MCSA
16 6 (0.54%) MCSE
17 5 (0.45%) MCTS
18 4 (0.36%) Master's Degree
Quality Assurance & Compliance
1 83 (7.52%) SLA
2 25 (2.27%) QA
3 16 (1.45%) Accessibility
4 14 (1.27%) Cyber Essentials
4 14 (1.27%) Data Quality
4 14 (1.27%) ISO/IEC 27001
5 8 (0.73%) GDPR
6 6 (0.54%) Cyber Essentials PLUS
7 5 (0.45%) 21 CFR Part 11
7 5 (0.45%) GxP
8 1 (0.091%) PCI DSS
System Software
1 271 (24.57%) Active Directory
2 28 (2.54%) VMware Infrastructure
3 16 (1.45%) Hyper-V
3 16 (1.45%) Virtual Desktop
4 7 (0.63%) Virtual Machines
5 6 (0.54%) BitLocker
5 6 (0.54%) Firmware
6 1 (0.091%) Terminal Server
6 1 (0.091%) XenApp
Systems Management
1 119 (10.79%) Microsoft Intune
2 23 (2.09%) SCCM
3 11 (1.00%) WSUS
4 10 (0.91%) Grafana
5 9 (0.82%) Jamf Pro
6 7 (0.63%) Control-M
6 7 (0.63%) Kubernetes
6 7 (0.63%) Prometheus
7 6 (0.54%) Autotask
8 3 (0.27%) Terraform
9 1 (0.091%) AirWatch
9 1 (0.091%) EMC NetWorker
9 1 (0.091%) SCOM
9 1 (0.091%) Symantec Endpoint Protection
Vendors
1 474 (42.97%) Microsoft
2 56 (5.08%) Oracle
3 48 (4.35%) Cisco
4 33 (2.99%) SAP
5 31 (2.81%) ServiceNow
5 31 (2.81%) VMware
6 30 (2.72%) Meraki
7 24 (2.18%) Adobe
8 20 (1.81%) Polycom
9 19 (1.72%) CheckPoint
9 19 (1.72%) Palo Alto
10 18 (1.63%) Apple
11 17 (1.54%) Google
12 16 (1.45%) Citrix
13 14 (1.27%) Salesforce
14 13 (1.18%) Fortinet
15 12 (1.09%) Guidewire
15 12 (1.09%) Intapp
16 11 (1.00%) Concur
17 10 (0.91%) SolarWinds