Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £33,000 per year, according to job vacancies posted during the 6 months leading to 23 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
23 Jan 2026
Same period 2025 Same period 2024
Rank 127 197 147
Rank change year-on-year +70 -50 +89
Permanent jobs requiring a Support Analyst 1,100 805 1,267
As % of all permanent jobs in the UK 1.77% 1.51% 1.98%
As % of the Job Titles category 1.95% 1.64% 2.08%
Number of salaries quoted 849 483 1,056
10th Percentile £26,000 £26,380 £24,750
25th Percentile £28,000 £31,250 £28,500
Median annual salary (50th Percentile) £33,000 £40,000 £36,500
Median % change year-on-year -17.50% +9.59% +7.35%
75th Percentile £41,250 £52,500 £48,063
90th Percentile £53,350 £67,500 £61,750
UK excluding London median annual salary £32,250 £34,500 £32,500
% change year-on-year -6.52% +6.15% +4.84%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 56,506 49,067 60,891
% of permanent jobs with a recognized job title 90.75% 92.30% 95.18%
Number of salaries quoted 35,084 25,365 47,305
10th Percentile £28,750 £33,500 £29,800
25th Percentile £37,500 £45,000 £40,000
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.33%
75th Percentile £75,000 £78,750 £75,000
90th Percentile £95,000 £98,750 £95,000
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% -4.94%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 23 January 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 23 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +77 993 £33,000 -17.50% 103
UK excluding London +104 824 £32,250 -6.52% 101
South East +91 260 £32,750 -6.43% 28
London -3 248 £41,222 -13.66% 24
Work from Home +41 244 £32,500 -18.75% 48
Midlands +71 157 £30,000 -9.77% 13
North of England +42 147 £31,000 -10.14% 25
South West +60 108 £33,000 +3.53% 15
West Midlands +52 85 £34,500 +2.99% 5
Yorkshire +25 78 £26,225 -28.15% 14
East Midlands +40 72 £29,500 -10.61% 8
East of England +55 71 £27,500 -21.43% 10
Scotland +21 64 £35,000 - 11
North West 0 53 £33,750 +3.45% 8
North East +12 16 £31,500 -10.00% 3
Northern Ireland -5 12 £31,500 -8.43%
Wales -4 5 £48,500 +38.57% 1

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 23 January 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 450 (40.91%) Microsoft
2 384 (34.91%) Problem-Solving
3 365 (33.18%) Windows
4 324 (29.45%) Customer Service
5 293 (26.64%) Microsoft 365
6 255 (23.18%) SQL
7 254 (23.09%) Active Directory
8 246 (22.36%) ITIL
9 215 (19.55%) Azure
10 156 (14.18%) Microsoft Office
11 153 (13.91%) Degree
12 125 (11.36%) Entra ID
13 115 (10.45%) Microsoft Intune
14 113 (10.27%) Power Platform
15 112 (10.18%) ERP
16 110 (10.00%) ITSM
17 103 (9.36%) Continuous Improvement
17 103 (9.36%) Microsoft Excel
18 101 (9.18%) Windows Server
19 94 (8.55%) Business Intelligence
20 87 (7.91%) SLA
20 87 (7.91%) Windows 10
21 85 (7.73%) Process Improvement
22 84 (7.64%) Power BI
23 81 (7.36%) Service Management
24 79 (7.18%) Firewall
25 77 (7.00%) Change Management
25 77 (7.00%) DNS
26 75 (6.82%) SharePoint
27 73 (6.64%) DHCP

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 75 (6.82%) SharePoint
2 67 (6.09%) Microsoft Exchange
3 17 (1.55%) Confluence
4 13 (1.18%) Skype for Business
5 12 (1.09%) IIS
6 3 (0.27%) WebSphere
6 3 (0.27%) WebSphere Application Server
7 2 (0.18%) Exchange Server 2013
8 1 (0.091%) Appian
8 1 (0.091%) Moodle
8 1 (0.091%) Tomcat
8 1 (0.091%) Umbraco
Applications
1 156 (14.18%) Microsoft Office
2 103 (9.36%) Microsoft Excel
3 48 (4.36%) Microsoft PowerPoint
4 19 (1.73%) Spreadsheet
5 11 (1.00%) MS Visio
6 1 (0.091%) Acrobat
6 1 (0.091%) AutoCAD
6 1 (0.091%) Photoshop
Business Applications
1 26 (2.36%) Dynamics CRM
2 14 (1.27%) NetSuite
3 13 (1.18%) Endur
3 13 (1.18%) NEC Housing
4 11 (1.00%) Dynamics AX
4 11 (1.00%) Visualfiles
5 9 (0.82%) Oracle EBS
6 6 (0.55%) Fidessa
6 6 (0.55%) SAP S/4HANA
6 6 (0.55%) Shopify
7 5 (0.45%) Dynamics NAV
7 5 (0.45%) Magento
7 5 (0.45%) SAP HR
7 5 (0.45%) SAP Payroll
8 4 (0.36%) Elite 3E
9 3 (0.27%) SAP Business ByDesign
10 2 (0.18%) Remedy ITSM
11 1 (0.091%) Q-Pulse
11 1 (0.091%) Sage 200
11 1 (0.091%) SAP EWM
Cloud Services
1 293 (26.64%) Microsoft 365
2 215 (19.55%) Azure
3 125 (11.36%) Entra ID
4 113 (10.27%) Power Platform
5 52 (4.73%) Dynamics 365
6 50 (4.55%) SaaS
7 31 (2.82%) AWS
8 28 (2.55%) OneDrive
9 26 (2.36%) PowerApps
10 18 (1.64%) Power Automate
11 14 (1.27%) Google Workspace
12 9 (0.82%) Azure DevOps
13 5 (0.45%) Azure Monitor
13 5 (0.45%) dbt
14 4 (0.36%) OCI
14 4 (0.36%) PaaS
15 3 (0.27%) BigCommerce
15 3 (0.27%) IaaS
15 3 (0.27%) Mimecast
15 3 (0.27%) Oracle Service Cloud
Communications & Networking
1 79 (7.18%) Firewall
2 77 (7.00%) DNS
3 73 (6.64%) DHCP
4 59 (5.36%) VPN
5 48 (4.36%) LAN
6 43 (3.91%) WAN
7 41 (3.73%) TCP/IP
8 31 (2.82%) Remote Desktop
9 30 (2.73%) Wireless
10 19 (1.73%) WebEx
11 17 (1.55%) VoIP
12 16 (1.45%) Internet
12 16 (1.45%) SD-WAN
12 16 (1.45%) Wi-Fi
13 14 (1.27%) Broadband
13 14 (1.27%) Unified Communications
14 13 (1.18%) Skype
15 11 (1.00%) WinSCP
16 10 (0.91%) MPLS
17 8 (0.73%) Wireshark
Database & Business Intelligence
1 84 (7.64%) Power BI
2 72 (6.55%) SQL Server
3 25 (2.27%) Relational Database
4 24 (2.18%) Oracle Reports
5 18 (1.64%) MySQL
6 9 (0.82%) SQL Server Integration Services
7 7 (0.64%) Metabase
8 6 (0.55%) PostgreSQL
8 6 (0.55%) SQL Server Reporting Services
9 5 (0.45%) Data Warehouse
9 5 (0.45%) Oracle Database
10 4 (0.36%) Crystal Reports
11 2 (0.18%) Azure SQL Database
12 1 (0.091%) SAP BW
Development Applications
1 72 (6.55%) JIRA
2 20 (1.82%) Git
3 7 (0.64%) Bitbucket
3 7 (0.64%) Visual Studio
4 4 (0.36%) LabVIEW
General
1 506 (46.00%) Social Skills
2 168 (15.27%) Analytical Skills
3 160 (14.55%) Finance
4 105 (9.55%) Law
5 75 (6.82%) Organisational Skills
6 67 (6.09%) Manufacturing
7 65 (5.91%) Retail
8 56 (5.09%) Telecoms
9 54 (4.91%) Legal
10 31 (2.82%) Marketing
11 27 (2.45%) Advertising
12 16 (1.45%) Automotive
13 13 (1.18%) Back Office
13 13 (1.18%) Documentation Skills
14 12 (1.09%) Banking
14 12 (1.09%) Billing
15 10 (0.91%) Front Office
16 6 (0.55%) Financial Institution
17 5 (0.45%) Pharmaceutical
17 5 (0.45%) Presentation Skills
Libraries, Frameworks & Software Standards
1 18 (1.64%) .NET
2 15 (1.36%) HTML
3 13 (1.18%) EDI
4 11 (1.00%) CSS
5 9 (0.82%) FIX Protocol
5 9 (0.82%) Oracle Fusion
6 8 (0.73%) REST
6 8 (0.73%) SOAP
7 6 (0.55%) LDAP
7 6 (0.55%) Middleware
7 6 (0.55%) XML
8 5 (0.45%) JSON
8 5 (0.45%) Lightning Web Components
9 4 (0.36%) React
9 4 (0.36%) Software Packaging
10 3 (0.27%) Web Services
11 2 (0.18%) jQuery
12 1 (0.091%) MFC
Miscellaneous
1 101 (9.18%) Onboarding
2 71 (6.45%) Management Information System
3 63 (5.73%) Driving Licence
4 47 (4.27%) Video Conferencing
5 35 (3.18%) Enterprise Software
6 20 (1.82%) Self-Motivation
7 18 (1.64%) NHS
8 16 (1.45%) Data Centre
9 10 (0.91%) Product Ownership
10 9 (0.82%) Analytical Mindset
10 9 (0.82%) EPoS
10 9 (0.82%) Renewable Energy
11 8 (0.73%) Client/Server
11 8 (0.73%) FMCG
12 7 (0.64%) IoT
12 7 (0.64%) Mobile App
13 6 (0.55%) iPhone
13 6 (0.55%) PKI
14 5 (0.45%) iSeries
14 5 (0.45%) Reference Data
Operating Systems
1 365 (33.18%) Windows
2 101 (9.18%) Windows Server
3 87 (7.91%) Windows 10
4 48 (4.36%) Mac OS
5 40 (3.64%) Linux
6 37 (3.36%) Apple iOS
7 23 (2.09%) Android
8 20 (1.82%) Windows Server 2019
9 14 (1.27%) Windows Server 2016
10 13 (1.18%) Unix
11 6 (0.55%) Mac OS X
12 5 (0.45%) Solaris
13 4 (0.36%) Windows Server 2008
13 4 (0.36%) Windows Server 2012
14 3 (0.27%) Ubuntu
15 2 (0.18%) VMS
15 2 (0.18%) Windows 7
16 1 (0.091%) AIX
16 1 (0.091%) Windows Server 2003
Processes & Methodologies
1 384 (34.91%) Problem-Solving
2 324 (29.45%) Customer Service
3 246 (22.36%) ITIL
4 112 (10.18%) ERP
5 110 (10.00%) ITSM
6 103 (9.36%) Continuous Improvement
7 94 (8.55%) Business Intelligence
8 85 (7.73%) Process Improvement
9 81 (7.36%) Service Management
10 77 (7.00%) Change Management
11 58 (5.27%) Cybersecurity
12 55 (5.00%) Mentoring
13 50 (4.55%) CRM
14 47 (4.27%) Asset Management
15 43 (3.91%) Incident Management
16 41 (3.73%) Data Analysis
17 40 (3.64%) User Experience
18 37 (3.36%) Root Cause Analysis
19 36 (3.27%) Computer Science
20 31 (2.82%) Logistics
Programming Languages
1 255 (23.18%) SQL
2 38 (3.45%) PowerShell
3 32 (2.91%) T-SQL
4 31 (2.82%) Python
5 30 (2.73%) C#
6 12 (1.09%) Java
7 10 (0.91%) VB.NET
8 9 (0.82%) PL/SQL
9 8 (0.73%) VB
10 7 (0.64%) JavaScript
11 6 (0.55%) VBA
12 5 (0.45%) Data Analysis Expressions
12 5 (0.45%) Kusto Query Language
13 3 (0.27%) Apex Code
13 3 (0.27%) Bash
13 3 (0.27%) Bicep
14 2 (0.18%) Shell Script
15 1 (0.091%) ABAP
15 1 (0.091%) R
15 1 (0.091%) VBScript
Qualifications
1 153 (13.91%) Degree
2 58 (5.27%) Microsoft Certification
3 49 (4.45%) Security Cleared
4 41 (3.73%) SC Cleared
5 30 (2.73%) A+ Certification
6 24 (2.18%) MCP
7 21 (1.91%) DBS Check
7 21 (1.91%) ITIL Foundation Certificate
8 19 (1.73%) Computer Science Degree
9 16 (1.45%) HND
10 14 (1.27%) ITIL Certification
11 13 (1.18%) CCNA
11 13 (1.18%) Cisco Certification
11 13 (1.18%) HNC
12 10 (0.91%) Network+ Certification
13 9 (0.82%) BPSS Clearance
13 9 (0.82%) MCSA
14 5 (0.45%) MCSE
15 4 (0.36%) Master's Degree
15 4 (0.36%) MCTS
Quality Assurance & Compliance
1 87 (7.91%) SLA
2 24 (2.18%) QA
3 16 (1.45%) ISO/IEC 27001
4 13 (1.18%) Accessibility
5 9 (0.82%) Cyber Essentials
6 8 (0.73%) Data Quality
7 6 (0.55%) GDPR
8 3 (0.27%) 21 CFR Part 11
8 3 (0.27%) Cyber Essentials PLUS
8 3 (0.27%) GxP
9 1 (0.091%) Actionable Recommendations
9 1 (0.091%) PCI DSS
System Software
1 254 (23.09%) Active Directory
2 26 (2.36%) VMware Infrastructure
3 15 (1.36%) Hyper-V
4 14 (1.27%) Virtual Desktop
5 6 (0.55%) Virtual Machines
6 3 (0.27%) BitLocker
6 3 (0.27%) Firmware
Systems Management
1 115 (10.45%) Microsoft Intune
2 20 (1.82%) SCCM
3 9 (0.82%) Grafana
4 8 (0.73%) Jamf Pro
5 7 (0.64%) Control-M
5 7 (0.64%) Kubernetes
5 7 (0.64%) Prometheus
6 6 (0.55%) WSUS
7 5 (0.45%) Autotask
8 3 (0.27%) Terraform
9 1 (0.091%) AirWatch
9 1 (0.091%) EMC NetWorker
9 1 (0.091%) SCOM
9 1 (0.091%) Symantec Endpoint Protection
Vendors
1 450 (40.91%) Microsoft
2 45 (4.09%) Oracle
3 39 (3.55%) Cisco
4 31 (2.82%) SAP
5 30 (2.73%) VMware
6 29 (2.64%) ServiceNow
7 26 (2.36%) Meraki
8 22 (2.00%) Adobe
9 19 (1.73%) CheckPoint
9 19 (1.73%) Palo Alto
10 17 (1.55%) Polycom
11 15 (1.36%) Apple
12 14 (1.27%) Google
12 14 (1.27%) Salesforce
13 11 (1.00%) Northgate
13 11 (1.00%) SolarWinds
14 10 (0.91%) Fortinet
14 10 (0.91%) Freshdesk
14 10 (0.91%) Sage
15 9 (0.82%) Citrix