Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 26 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
26 Aug 2026
Same period 2025 Same period 2024
Rank 161 125 212
Rank change year-on-year -36 +87 -18
Permanent jobs requiring a Support Analyst 1,339 1,259 1,084
As % of all permanent jobs in the UK 1.23% 2.52% 1.30%
As % of the Job Titles category 1.31% 2.80% 1.37%
Number of salaries quoted 1,107 1,066 735
10th Percentile £26,750 £25,500 £24,000
25th Percentile £29,500 £27,750 £28,250
Median annual salary (50th Percentile) £35,000 £33,500 £35,000
Median % change year-on-year +4.48% -4.29% -
75th Percentile £42,500 £43,750 £43,750
90th Percentile £50,000 £55,000 £58,750
UK excluding London median annual salary £32,500 £32,500 £32,500
% change year-on-year - - +3.17%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 102,340 44,909 79,411
% of permanent jobs with a recognized job title 93.92% 89.86% 95.11%
Number of salaries quoted 70,155 26,648 51,912
10th Percentile £30,000 £28,000 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £75,000 £74,775 £72,429
90th Percentile £96,250 £95,000 £91,250
UK excluding London median annual salary £55,000 £47,500 £50,000
% change year-on-year +15.79% -5.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 26 August 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 26 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -36 1,221 £35,000 +4.48% 130
UK excluding London -14 1,095 £32,500 - 84
South East +16 303 £32,500 - 30
Work from Home -12 296 £37,500 +10.29% 47
North of England -5 256 £35,000 +19.66% 25
London -69 226 £42,500 -6.15% 57
Midlands -30 172 £35,000 +7.69% 9
North West +45 139 £35,000 +6.06% 15
South West -58 139 £32,500 - 9
East of England -23 125 £30,000 +1.69% 9
Yorkshire -34 111 £35,000 +23.89% 8
East Midlands -22 98 £35,000 +18.64% 6
West Midlands -46 74 £37,500 +11.94% 3
Scotland +29 59 £30,000 -30.64% 4
Northern Ireland -59 25 - - 6
Wales -60 16 £35,000 +16.67% 1
North East -80 6 £30,000 -3.23% 3

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 26 August 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 473 (35.32%) Microsoft
2 411 (30.69%) Windows
3 387 (28.90%) Microsoft 365
4 385 (28.75%) Problem-Solving
5 278 (20.76%) Active Directory
6 251 (18.75%) SQL
7 229 (17.10%) ITIL
8 220 (16.43%) Continuous Improvement
9 204 (15.24%) Customer Service
10 202 (15.09%) Azure
11 151 (11.28%) ITSM
12 142 (10.60%) ERP
13 134 (10.01%) Service Management
14 132 (9.86%) Windows Server
15 127 (9.48%) Entra ID
16 114 (8.51%) SharePoint
17 111 (8.29%) Microsoft Office
18 106 (7.92%) Degree
19 87 (6.50%) Microsoft Intune
20 80 (5.97%) Change Management
21 78 (5.83%) SQL Server
22 77 (5.75%) Microsoft Exchange
22 77 (5.75%) Project Delivery
23 74 (5.53%) Windows 10
24 72 (5.38%) Service Delivery
25 68 (5.08%) Process Improvement
25 68 (5.08%) Root Cause Analysis
25 68 (5.08%) SaaS
26 67 (5.00%) Power Platform
27 66 (4.93%) Business Intelligence

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 114 (8.51%) SharePoint
2 77 (5.75%) Microsoft Exchange
3 29 (2.17%) IIS
4 12 (0.90%) Skype for Business
5 7 (0.52%) Confluence
6 4 (0.30%) Tomcat
7 3 (0.22%) SAS
8 2 (0.15%) CMS
9 1 (0.075%) Blackberry Enterprise Server
9 1 (0.075%) Exchange Server 2013
Applications
1 111 (8.29%) Microsoft Office
2 62 (4.63%) Microsoft Excel
3 22 (1.64%) Microsoft PowerPoint
4 3 (0.22%) Photoshop
5 2 (0.15%) Siemens NX
6 1 (0.075%) Revit
6 1 (0.075%) Windchill
Business Applications
1 17 (1.27%) Dynamics CRM
2 14 (1.05%) Oracle Retail
3 13 (0.97%) Visualfiles
4 12 (0.90%) NetSuite
5 10 (0.75%) iTrent
6 8 (0.60%) Dynamics NAV
6 8 (0.60%) Oracle EBS
6 8 (0.60%) Oracle Financials
6 8 (0.60%) Unit4 Business World
7 7 (0.52%) Dynamics AX
7 7 (0.52%) Elite 3E
7 7 (0.52%) Infor M3
8 6 (0.45%) NEC Housing
9 5 (0.37%) Fidessa
9 5 (0.37%) SAP Business One
10 4 (0.30%) Exchequer
10 4 (0.30%) JDE OneWorld
10 4 (0.30%) JDE World
10 4 (0.30%) Oracle EBS R12
10 4 (0.30%) Shopify
Cloud Services
1 387 (28.90%) Microsoft 365
2 202 (15.09%) Azure
3 127 (9.48%) Entra ID
4 68 (5.08%) SaaS
5 67 (5.00%) Power Platform
6 59 (4.41%) Dynamics 365
7 53 (3.96%) OneDrive
8 21 (1.57%) PowerApps
9 19 (1.42%) Power Automate
10 16 (1.19%) Microsoft Copilot
11 15 (1.12%) AWS
12 14 (1.05%) Google Workspace
13 11 (0.82%) IaaS
13 11 (0.82%) PaaS
14 9 (0.67%) Mimecast
15 8 (0.60%) Azure DevOps
16 7 (0.52%) ClickUp
16 7 (0.52%) GCP
17 4 (0.30%) Boomi
17 4 (0.30%) OCI
Communications & Networking
1 60 (4.48%) DNS
2 53 (3.96%) WAN
3 52 (3.88%) DHCP
4 47 (3.51%) VPN
5 46 (3.44%) Firewall
5 46 (3.44%) TCP/IP
6 38 (2.84%) LAN
6 38 (2.84%) Wi-Fi
7 26 (1.94%) Unified Communications
8 23 (1.72%) VoIP
9 17 (1.27%) VLAN
10 15 (1.12%) Broadband
11 13 (0.97%) SD-WAN
11 13 (0.97%) WebEx
12 12 (0.90%) 4G
12 12 (0.90%) Skype
13 11 (0.82%) Wireless
14 7 (0.52%) Network Security
15 6 (0.45%) MPLS
15 6 (0.45%) Structured Cabling
Database & Business Intelligence
1 78 (5.83%) SQL Server
2 45 (3.36%) Power BI
3 26 (1.94%) Crystal Reports
4 10 (0.75%) SQL Server Integration Services
5 9 (0.67%) Relational Database
6 8 (0.60%) SQL Server Reporting Services
7 6 (0.45%) BusinessObjects
7 6 (0.45%) Power Query
8 5 (0.37%) MySQL
9 4 (0.30%) Data Warehouse
9 4 (0.30%) Oracle Reports
10 3 (0.22%) Oracle Database
10 3 (0.22%) PostgreSQL
11 2 (0.15%) Db2
11 2 (0.15%) Metabase
11 2 (0.15%) Qlik Sense
11 2 (0.15%) Tableau
12 1 (0.075%) SQL Server Analysis Services
Development Applications
1 45 (3.36%) JIRA
2 4 (0.30%) Eclipse
2 4 (0.30%) Git
2 4 (0.30%) Oracle Forms
2 4 (0.30%) Toad
3 2 (0.15%) Visual Studio
4 1 (0.075%) SQL Server Management Studio (SSMS)
General
1 450 (33.61%) Social Skills
2 193 (14.41%) Finance
3 172 (12.85%) Analytical Skills
4 87 (6.50%) Law
5 80 (5.97%) Manufacturing
6 76 (5.68%) Legal
7 63 (4.71%) Retail
8 62 (4.63%) Organisational Skills
9 46 (3.44%) Documentation Skills
10 31 (2.32%) Banking
11 19 (1.42%) Advertising
11 19 (1.42%) Presentation Skills
12 17 (1.27%) Public Sector
13 13 (0.97%) Telecoms
14 12 (0.90%) Legal Technology
15 11 (0.82%) Automotive
15 11 (0.82%) Front Office
15 11 (0.82%) Local Government
16 9 (0.67%) Inclusion and Diversity
16 9 (0.67%) Investment Banking
Libraries, Frameworks & Software Standards
1 28 (2.09%) XML
2 23 (1.72%) HTML
3 22 (1.64%) .NET
4 20 (1.49%) CSS
4 20 (1.49%) Web Services
5 16 (1.19%) FIX Protocol
6 13 (0.97%) REST
7 12 (0.90%) .NET Framework
8 10 (0.75%) SOAP
9 7 (0.52%) JSON
10 6 (0.45%) EDI
11 4 (0.30%) Oracle Fusion
12 3 (0.22%) Elastic Stack
12 3 (0.22%) Kafka
12 3 (0.22%) Middleware
13 2 (0.15%) 802.1X
13 2 (0.15%) WSDL
13 2 (0.15%) XSD
13 2 (0.15%) XSLT
14 1 (0.075%) XSL
Miscellaneous
1 65 (4.85%) Onboarding
2 59 (4.41%) Driving Licence
3 34 (2.54%) Management Information System
4 32 (2.39%) Self-Motivation
5 29 (2.17%) Video Conferencing
6 22 (1.64%) Analytical Mindset
6 22 (1.64%) Client/Server
7 11 (0.82%) Hybrid Cloud
8 9 (0.67%) Enterprise Software
8 9 (0.67%) Fixed Income
9 8 (0.60%) CMDB
9 8 (0.60%) Data Structures
10 7 (0.52%) FMCG
11 6 (0.45%) Data Centre
11 6 (0.45%) Manufacturing Execution System
11 6 (0.45%) NHS
11 6 (0.45%) Operational Technology
11 6 (0.45%) Product Ownership
12 5 (0.37%) Blog
12 5 (0.37%) Housing Association
Operating Systems
1 411 (30.69%) Windows
2 132 (9.86%) Windows Server
3 74 (5.53%) Windows 10
4 46 (3.44%) Linux
5 27 (2.02%) Android
5 27 (2.02%) Mac OS
6 16 (1.19%) Windows Server 2019
7 15 (1.12%) Apple iOS
8 9 (0.67%) Unix
9 4 (0.30%) Windows Server 2016
10 3 (0.22%) CentOS
10 3 (0.22%) Rocky
10 3 (0.22%) Solaris
10 3 (0.22%) Ubuntu
Processes & Methodologies
1 385 (28.75%) Problem-Solving
2 229 (17.10%) ITIL
3 220 (16.43%) Continuous Improvement
4 204 (15.24%) Customer Service
5 151 (11.28%) ITSM
6 142 (10.60%) ERP
7 134 (10.01%) Service Management
8 80 (5.97%) Change Management
9 77 (5.75%) Project Delivery
10 72 (5.38%) Service Delivery
11 68 (5.08%) Process Improvement
11 68 (5.08%) Root Cause Analysis
12 66 (4.93%) Business Intelligence
13 64 (4.78%) Stakeholder Engagement
14 63 (4.71%) Collaborative Working
14 63 (4.71%) Incident Management
15 55 (4.11%) User Experience
16 48 (3.58%) Cybersecurity
17 46 (3.44%) CRM
18 45 (3.36%) Problem Management
Programming Languages
1 251 (18.75%) SQL
2 57 (4.26%) PowerShell
3 32 (2.39%) C#
4 30 (2.24%) JavaScript
5 15 (1.12%) Python
6 10 (0.75%) PL/SQL
7 9 (0.67%) C++
8 8 (0.60%) Java
9 7 (0.52%) T-SQL
10 6 (0.45%) Ruby
11 5 (0.37%) Bash
12 4 (0.30%) PHP
13 3 (0.22%) Perl
13 3 (0.22%) VB
13 3 (0.22%) VB.NET
13 3 (0.22%) VBA
14 2 (0.15%) Google Apps Script
14 2 (0.15%) Tcl
14 2 (0.15%) XPath
15 1 (0.075%) R
Qualifications
1 106 (7.92%) Degree
2 46 (3.44%) A+ Certification
3 37 (2.76%) Security Cleared
4 36 (2.69%) Microsoft Certification
5 21 (1.57%) SC Cleared
6 11 (0.82%) ITIL Foundation Certificate
6 11 (0.82%) Microsoft Certified Professional
7 10 (0.75%) Network+ Certification
8 8 (0.60%) Computer Science Degree
8 8 (0.60%) ITIL Certification
9 7 (0.52%) CCNA
9 7 (0.52%) Cisco Certification
10 6 (0.45%) BPSS Clearance
10 6 (0.45%) MBCS
11 5 (0.37%) AAT
12 3 (0.22%) Azure Certification
12 3 (0.22%) DBS Check
12 3 (0.22%) DV Cleared
12 3 (0.22%) HNC
13 2 (0.15%) MCSE
Quality Assurance & Compliance
1 46 (3.44%) SLA
2 22 (1.64%) ISO/IEC 27001
3 16 (1.19%) Cyber Essentials
4 14 (1.05%) Data Quality
5 10 (0.75%) QA
6 6 (0.45%) GDPR
7 4 (0.30%) Accessibility
7 4 (0.30%) Cyber Essentials PLUS
8 2 (0.15%) PCI DSS
9 1 (0.075%) DICOM
9 1 (0.075%) PMO
System Software
1 278 (20.76%) Active Directory
2 33 (2.46%) Hyper-V
3 27 (2.02%) VMware Infrastructure
4 7 (0.52%) Firmware
5 5 (0.37%) Virtual Desktop
5 5 (0.37%) XenApp
6 3 (0.22%) Microsoft Virtual Server
6 3 (0.22%) Virtual Machines
6 3 (0.22%) Virtual Servers
7 2 (0.15%) BitLocker
7 2 (0.15%) Docker
7 2 (0.15%) vSphere
Systems Management
1 87 (6.50%) Microsoft Intune
2 17 (1.27%) SCCM
3 7 (0.52%) Jamf Pro
3 7 (0.52%) Single Sign-On
3 7 (0.52%) Systems Management Server (SMS)
4 6 (0.45%) Kibana
5 2 (0.15%) FortiGate
5 2 (0.15%) Grafana
6 1 (0.075%) Autotask
6 1 (0.075%) Cisco CUCM
6 1 (0.075%) Failover Clustering
6 1 (0.075%) Microsoft Clustering
Vendors
1 473 (35.32%) Microsoft
2 66 (4.93%) ServiceNow
3 47 (3.51%) Oracle
4 39 (2.91%) VMware
5 28 (2.09%) SAP
6 24 (1.79%) Cisco
7 23 (1.72%) Citrix
7 23 (1.72%) iManage
8 18 (1.34%) IFS
9 16 (1.19%) Google
10 15 (1.12%) Apple
10 15 (1.12%) Sage
10 15 (1.12%) Salesforce
11 13 (0.97%) Epicor
12 12 (0.90%) IBM
12 12 (0.90%) Meraki
12 12 (0.90%) Starlink
13 11 (0.82%) Polycom
14 10 (0.75%) Dell
14 10 (0.75%) IBM Sterling