Period
to

The median annual salary for a Support Analyst was £32,500 in advertised job vacancies during the 6 months to 23 May 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK
6 months to
23 May 2022
Same period 2021 Same period 2020
Rank 281 230 178
Rank change year-on-year -51 -52 -42
Permanent jobs requiring a Support Analyst 2,293 1,334 1,888
As % of all permanent jobs advertised in the UK 1.41% 1.45% 2.03%
As % of the Job Titles category 1.52% 1.57% 2.13%
Number of salaries quoted 1,890 1,149 1,581
10th Percentile £23,225 £21,450 £21,250
25th Percentile £26,250 £25,500 £25,500
Median annual salary (50th Percentile) £32,500 £32,500 £32,500
Median % change year-on-year - - +4.61%
75th Percentile £43,250 £43,750 £43,750
90th Percentile £55,000 £61,050 £62,500
UK excluding London median annual salary £28,500 £28,500 £28,500
% change year-on-year - - +0.35%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 150,788 84,974 88,529
% of permanent IT jobs with a recognized job title 92.52% 92.51% 95.26%
Number of salaries quoted 81,859 64,813 71,897
10th Percentile £32,500 £31,469 £30,000
25th Percentile £42,500 £41,000 £39,000
Median annual salary (50th Percentile) £60,000 £55,000 £52,500
Median % change year-on-year +9.09% +4.76% +5.00%
75th Percentile £77,500 £72,500 £72,500
90th Percentile £95,000 £88,750 £87,500
UK excluding London median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 23 May 2022.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 23 May 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -24 2,088 £32,500 - 360
UK excluding London +15 1,330 £28,500 - 265
London -63 918 £38,000 -10.59% 106
Work from Home -15 827 £32,500 -3.70% 100
South East +5 338 £29,000 -3.33% 75
Midlands +12 294 £28,500 -1.72% 38
North of England -36 282 £30,000 - 73
West Midlands -28 161 £28,500 -0.87% 24
North West -23 160 £29,000 -3.33% 44
East Midlands +45 129 £28,500 -2.93% 14
South West +13 128 £28,500 +14.00% 34
East of England -4 125 £30,000 -10.45% 34
Scotland -26 108 £28,500 +7.55% 6
Yorkshire -52 91 £30,000 -7.69% 21
Wales -21 41 £29,500 +11.32% 3
North East +2 31 £28,750 +6.48% 8
Northern Ireland -8 11 £37,500 - 2
Channel Islands - 5 £50,000 -

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 May 2022, Support Analyst job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 1,020 (44.48%) Windows
2 792 (34.54%) Microsoft 365
3 786 (34.28%) Microsoft
4 761 (33.19%) Social Skills
5 732 (31.92%) Active Directory
6 698 (30.44%) SQL
7 504 (21.98%) ITIL
8 464 (20.24%) Windows 10
9 419 (18.27%) Problem-Solving
10 409 (17.84%) Finance
11 400 (17.44%) Microsoft Office
12 367 (16.01%) Windows Server
13 336 (14.65%) SLA
14 311 (13.56%) Azure
15 266 (11.60%) SQL Server
16 263 (11.47%) Analytical Skills
17 193 (8.42%) Agile
18 189 (8.24%) VMware
18 189 (8.24%) DNS
18 189 (8.24%) Citrix
19 173 (7.54%) Oracle
20 168 (7.33%) SharePoint
21 165 (7.20%) PowerShell
22 163 (7.11%) Microsoft Excel
23 159 (6.93%) DHCP
24 158 (6.89%) Degree
25 157 (6.85%) Linux
26 155 (6.76%) Change Management
27 153 (6.67%) Service Delivery
28 151 (6.59%) SCCM

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 168 (7.33%) SharePoint
2 143 (6.24%) MS Exchange
3 51 (2.22%) Confluence
4 50 (2.18%) IIS
5 24 (1.05%) CMS
6 17 (0.74%) WordPress
7 12 (0.52%) Apache
8 10 (0.44%) Tomcat
9 7 (0.31%) Exchange Server 2010
9 7 (0.31%) Oracle Workflow
10 6 (0.26%) Exchange Server 2013
10 6 (0.26%) WebSphere
11 5 (0.22%) Office Communications Server
12 3 (0.13%) Oracle SOA Suite
12 3 (0.13%) WebLogic
13 2 (0.087%) Skype for Business
14 1 (0.044%) ArcGIS
14 1 (0.044%) Exchange Server 2007
14 1 (0.044%) JBoss
14 1 (0.044%) SharePoint 2013
Applications
1 400 (17.44%) Microsoft Office
2 163 (7.11%) Microsoft Excel
3 56 (2.44%) Microsoft PowerPoint
4 5 (0.22%) Chatbot
4 5 (0.22%) MS Visio
5 4 (0.17%) Microsoft Project
5 4 (0.17%) Spreadsheet
6 2 (0.087%) Acrobat
6 2 (0.087%) Adobe Creative Suite
7 1 (0.044%) CATIA
7 1 (0.044%) InfoPath
7 1 (0.044%) Windchill
Business Applications
1 25 (1.09%) Dynamics CRM
2 22 (0.96%) Dynamics GP
3 21 (0.92%) Alphatax
4 19 (0.83%) Remedy ITSM
5 17 (0.74%) Dynamics AX
6 14 (0.61%) Dynamics NAV
7 13 (0.57%) NetSuite
8 11 (0.48%) Oracle EBS
9 10 (0.44%) SAP S/4HANA
10 8 (0.35%) Elite 3E
11 5 (0.22%) Magento
12 4 (0.17%) Eikon
12 4 (0.17%) Oracle Utilities
12 4 (0.17%) SAP Business One
13 3 (0.13%) Oracle Financials
13 3 (0.13%) Sage 200
13 3 (0.13%) SAP MM
13 3 (0.13%) SAP SD
13 3 (0.13%) thinkFolio
13 3 (0.13%) Unit4 Business World
Cloud Services
1 792 (34.54%) Microsoft 365
2 311 (13.56%) Azure
3 88 (3.84%) SaaS
4 78 (3.40%) AWS
5 77 (3.36%) Power Platform
6 64 (2.79%) OneDrive
7 63 (2.75%) Azure Active Directory
8 54 (2.35%) Dynamics 365
9 46 (2.01%) Mimecast
10 32 (1.40%) Power Automate
11 29 (1.26%) PowerApps
12 24 (1.05%) Slack
13 19 (0.83%) GCP
13 19 (0.83%) Google Workspace
14 17 (0.74%) Google Analytics
15 15 (0.65%) Amazon S3
15 15 (0.65%) IaaS
16 14 (0.61%) Adobe Creative Cloud
16 14 (0.61%) CloudFront
16 14 (0.61%) PaaS
Communications & Networking
1 189 (8.24%) DNS
2 159 (6.93%) DHCP
3 146 (6.37%) Firewall
4 132 (5.76%) WAN
5 123 (5.36%) LAN
6 116 (5.06%) TCP/IP
7 96 (4.19%) VPN
8 49 (2.14%) VoIP
9 41 (1.79%) Network Security
10 38 (1.66%) Wireless
11 33 (1.44%) SAN
12 32 (1.40%) Internet
13 24 (1.05%) VLAN
14 22 (0.96%) WLAN
15 18 (0.78%) Remote Desktop
15 18 (0.78%) Wi-Fi
16 16 (0.70%) SD-WAN
17 15 (0.65%) Cisco IOS
18 14 (0.61%) FIX Connectivity
18 14 (0.61%) SNMP
Database & Business Intelligence
1 266 (11.60%) SQL Server
2 79 (3.45%) SQL Server Reporting Services
3 68 (2.97%) SQL Server Integration Services
4 62 (2.70%) Power BI
5 56 (2.44%) Relational Database
6 49 (2.14%) Data Warehouse
7 41 (1.79%) Crystal Reports
8 36 (1.57%) Oracle Reports
9 33 (1.44%) MySQL
10 30 (1.31%) MS Access
11 29 (1.26%) SQL Server Analysis Services
12 23 (1.00%) RDBMS
13 21 (0.92%) Tableau
14 18 (0.78%) BigQuery
15 12 (0.52%) Amazon RDS
15 12 (0.52%) Redis
16 11 (0.48%) MongoDB
16 11 (0.48%) Oracle Database
17 10 (0.44%) Azure SQL Database
17 10 (0.44%) PostgreSQL
Development Applications
1 116 (5.06%) JIRA
2 27 (1.18%) SQL Server Management Studio (SSMS)
3 23 (1.00%) Git (software)
4 14 (0.61%) Browser DevTools
5 12 (0.52%) GitLab
5 12 (0.52%) Visual Studio
6 11 (0.48%) Subversion
7 8 (0.35%) Oracle APEX
7 8 (0.35%) Oracle Forms
8 6 (0.26%) Bitbucket
9 5 (0.22%) Team Foundation Server
10 4 (0.17%) Eclipse
10 4 (0.17%) Jenkins
11 3 (0.13%) AutoIt
12 2 (0.087%) Bugzilla
12 2 (0.087%) Cucumber
12 2 (0.087%) Postman
12 2 (0.087%) SoapUI
12 2 (0.087%) TeamCity
12 2 (0.087%) WebDriver
General
1 761 (33.19%) Social Skills
2 409 (17.84%) Finance
3 263 (11.47%) Analytical Skills
4 122 (5.32%) Law
5 108 (4.71%) Retail
6 91 (3.97%) Legal
7 81 (3.53%) Organisational Skills
8 77 (3.36%) Marketing
9 76 (3.31%) Inclusion and Diversity
10 73 (3.18%) Banking
11 68 (2.97%) Manufacturing
12 60 (2.62%) Advertising
13 59 (2.57%) Telecoms
14 55 (2.40%) Back Office
15 51 (2.22%) Games
16 42 (1.83%) Public Sector
17 40 (1.74%) Digital Economy
18 25 (1.09%) Front Office
19 18 (0.78%) Electronics
20 16 (0.70%) Automotive
Libraries, Frameworks & Software Standards
1 91 (3.97%) .NET
2 85 (3.71%) HTML
3 57 (2.49%) CSS
4 44 (1.92%) XML
5 29 (1.26%) REST
6 28 (1.22%) SOAP
7 26 (1.13%) SailPoint
8 25 (1.09%) Middleware
9 22 (0.96%) Web Services
10 21 (0.92%) Kafka
11 20 (0.87%) FIX Protocol
11 20 (0.87%) RESTful
12 16 (0.70%) ASP.NET
12 16 (0.70%) JSON
13 12 (0.52%) EDI
13 12 (0.52%) Memcached
13 12 (0.52%) OLE
14 10 (0.44%) WebSockets
15 7 (0.31%) JSP
16 6 (0.26%) XSLT
Miscellaneous
1 96 (4.19%) Management Information System
2 63 (2.75%) Driving Licence
3 62 (2.70%) Self-Motivation
4 57 (2.49%) Video Conferencing
5 44 (1.92%) NHS
6 42 (1.83%) iPhone
7 40 (1.74%) Data Structures
8 36 (1.57%) Data Centre
9 30 (1.31%) Virtual Team
10 21 (0.92%) Fat Client
10 21 (0.92%) Fixed Income
10 21 (0.92%) Thin Client
11 20 (0.87%) Smartphone
12 19 (0.83%) Foreign Exchange (FX)
13 18 (0.78%) Replication
14 17 (0.74%) Linux Command Line
14 17 (0.74%) Mobile App
14 17 (0.74%) Social Media
15 15 (0.65%) FMCG
15 15 (0.65%) Hedge funds
Operating Systems
1 1,020 (44.48%) Windows
2 464 (20.24%) Windows 10
3 367 (16.01%) Windows Server
4 157 (6.85%) Linux
5 114 (4.97%) Windows 7
6 88 (3.84%) Windows Server 2016
7 86 (3.75%) Windows Server 2012
8 85 (3.71%) Mac OS
9 81 (3.53%) Android
10 69 (3.01%) Apple iOS
10 69 (3.01%) Unix
11 64 (2.79%) Windows Server 2019
12 55 (2.40%) Windows Server 2008
13 28 (1.22%) Red Hat Enterprise Linux
14 22 (0.96%) Mac OS X
15 16 (0.70%) CentOS
16 14 (0.61%) Windows 8
17 9 (0.39%) Solaris
18 7 (0.31%) Windows XP
19 5 (0.22%) VMS
Processes & Methodologies
1 504 (21.98%) ITIL
2 419 (18.27%) Problem-Solving
3 193 (8.42%) Agile
4 155 (6.76%) Change Management
5 153 (6.67%) Service Delivery
6 148 (6.45%) ERP
7 139 (6.06%) Service Management
8 128 (5.58%) Root Cause Analysis
9 125 (5.45%) CRM
10 115 (5.02%) ITSM
11 113 (4.93%) Incident Management
12 106 (4.62%) Project Management
13 101 (4.40%) Continuous Improvement
14 87 (3.79%) Mobile Device Management
15 86 (3.75%) Fintech
15 86 (3.75%) Problem Management
15 86 (3.75%) Time Management
16 80 (3.49%) Business Intelligence
16 80 (3.49%) Mentoring
17 79 (3.45%) Asset Management
Programming Languages
1 698 (30.44%) SQL
2 165 (7.20%) PowerShell
3 113 (4.93%) Python
4 98 (4.27%) C#
5 73 (3.18%) Java
6 71 (3.10%) JavaScript
7 61 (2.66%) T-SQL
8 46 (2.01%) Bash
9 45 (1.96%) VBA
10 42 (1.83%) PHP
11 34 (1.48%) Shell Script
12 32 (1.40%) PL/SQL
13 17 (0.74%) R
14 14 (0.61%) Perl
15 10 (0.44%) F#
15 10 (0.44%) Groovy
15 10 (0.44%) Kotlin
16 9 (0.39%) C
16 9 (0.39%) VB
17 8 (0.35%) C++
Qualifications
1 158 (6.89%) Degree
2 109 (4.75%) Security Cleared
3 77 (3.36%) SC Cleared
4 65 (2.83%) ITIL Certification
5 47 (2.05%) Microsoft Certification
6 35 (1.53%) Computer Science Degree
7 32 (1.40%) A+ Certification
8 24 (1.05%) DBS Check
9 23 (1.00%) ITIL Foundation Certificate
10 21 (0.92%) MCP
11 20 (0.87%) MCSA
12 18 (0.78%) CCNA
12 18 (0.78%) Cisco Certification
13 12 (0.52%) HNC
13 12 (0.52%) MCSE
14 11 (0.48%) HND
14 11 (0.48%) Network+ Certification
15 8 (0.35%) DV Cleared
16 6 (0.26%) BPSS Clearance
16 6 (0.26%) MCITP
Quality Assurance & Compliance
1 336 (14.65%) SLA
2 63 (2.75%) QA
3 31 (1.35%) HL7
4 29 (1.26%) GDPR
5 27 (1.18%) ISAE 3402
6 15 (0.65%) PCI DSS
7 8 (0.35%) PMO
8 7 (0.31%) Data Quality
8 7 (0.31%) Sarbanes-Oxley
9 6 (0.26%) ISO 9001
9 6 (0.26%) ISO/IEC 20000
10 4 (0.17%) GxP
10 4 (0.17%) ISO/IEC 27001
11 2 (0.087%) Accessibility
12 1 (0.044%) COBIT
12 1 (0.044%) ISO 8583
12 1 (0.044%) SEPA
System Software
1 732 (31.92%) Active Directory
2 122 (5.32%) VMware Infrastructure
3 41 (1.79%) XenApp
4 37 (1.61%) Hyper-V
5 32 (1.40%) vSphere
6 26 (1.13%) VMware ESXi
7 18 (0.78%) Virtual Machines
8 16 (0.70%) VMware Workstation
9 12 (0.52%) XenDesktop
10 9 (0.39%) Firmware
11 8 (0.35%) Virtual Desktop
12 7 (0.31%) BitLocker
13 6 (0.26%) Docker
13 6 (0.26%) Terminal Services
14 3 (0.13%) Citrix Hypervisor
14 3 (0.13%) Virtual Servers
15 1 (0.044%) DFS Replication
15 1 (0.044%) ISA Server
15 1 (0.044%) Microsoft Virtual Server
Systems Management
1 151 (6.59%) SCCM
2 91 (3.97%) Microsoft Intune
3 41 (1.79%) Jamf Pro
4 18 (0.78%) Backup Exec
5 16 (0.70%) Ansible
6 14 (0.61%) Nagios
6 14 (0.61%) Prometheus
6 14 (0.61%) Single Sign-On
7 13 (0.57%) Control-M
8 10 (0.44%) Kubernetes
8 10 (0.44%) SCOM
9 8 (0.35%) FortiGate
9 8 (0.35%) WSUS
10 6 (0.26%) PaperCut
10 6 (0.26%) vCenter Server
11 4 (0.17%) Cisco CUCM
11 4 (0.17%) Grafana
11 4 (0.17%) Kibana
11 4 (0.17%) Puppet
11 4 (0.17%) Stealthwatch
Vendors
1 786 (34.28%) Microsoft
2 189 (8.24%) Citrix
2 189 (8.24%) VMware
3 173 (7.54%) Oracle
4 123 (5.36%) Cisco
5 79 (3.45%) ServiceNow
6 76 (3.31%) Apple
7 64 (2.79%) Google
8 62 (2.70%) HP
9 56 (2.44%) SAP
10 52 (2.27%) Red Hat
11 32 (1.40%) Meraki
11 32 (1.40%) Splunk
11 32 (1.40%) Veeam
12 31 (1.35%) Salesforce.com
13 30 (1.31%) Remedy
13 30 (1.31%) Sophos
14 29 (1.26%) iManage
15 26 (1.13%) MobileIron
16 24 (1.05%) Bloomberg