Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £33,500 per year, according to job vacancies posted during the 6 months leading to 4 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
4 Feb 2026
Same period 2025 Same period 2024
Rank 133 203 155
Rank change year-on-year +70 -48 +84
Permanent jobs requiring a Support Analyst 1,111 768 1,414
As % of all permanent jobs in the UK 1.72% 1.50% 1.93%
As % of the Job Titles category 1.89% 1.64% 2.03%
Number of salaries quoted 841 463 1,179
10th Percentile £26,000 £26,420 £24,950
25th Percentile £28,000 £31,250 £28,500
Median annual salary (50th Percentile) £33,500 £40,000 £37,000
Median % change year-on-year -16.25% +8.11% +8.82%
75th Percentile £41,000 £52,500 £48,000
90th Percentile £53,750 £67,500 £60,000
UK excluding London median annual salary £32,500 £33,750 £33,500
% change year-on-year -3.70% +0.75% +8.06%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 58,749 46,938 69,506
% of permanent jobs with a recognized job title 90.97% 91.97% 94.99%
Number of salaries quoted 36,633 24,273 54,572
10th Percentile £29,000 £33,750 £28,500
25th Percentile £37,500 £45,000 £39,750
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.33%
75th Percentile £75,000 £80,000 £74,500
90th Percentile £95,000 £100,000 £93,750
UK excluding London median annual salary £50,000 £54,793 £50,000
% change year-on-year -8.75% +9.59% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 4 February 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 4 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +71 998 £33,000 -17.50% 155
UK excluding London +113 822 £32,500 -3.70% 149
South East +86 258 £32,750 -6.43% 43
London +6 258 £40,375 -19.25% 32
Work from Home +35 247 £32,500 -18.75% 63
North of England +33 152 £31,000 -10.14% 30
Midlands +62 151 £30,000 -9.09% 20
South West +60 109 £32,500 +3.17% 22
West Midlands +60 86 £35,000 +4.48% 7
Yorkshire +28 82 £26,975 -26.10% 20
East of England +53 68 £27,500 -18.52% 21
Scotland +19 67 £35,000 - 13
East Midlands +39 65 £27,500 -15.38% 13
North West +5 55 £35,000 +7.69% 9
North East +6 15 £31,500 -10.00% 1
Northern Ireland -9 13 £31,750 -7.70%
Wales -12 4 £48,500 +38.57% 3

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 4 February 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 443 (39.87%) Microsoft
2 369 (33.21%) Problem-Solving
3 362 (32.58%) Windows
4 316 (28.44%) Customer Service
5 299 (26.91%) Microsoft 365
6 251 (22.59%) Active Directory
7 249 (22.41%) SQL
8 241 (21.69%) ITIL
9 215 (19.35%) Azure
10 156 (14.04%) Degree
11 153 (13.77%) Microsoft Office
12 125 (11.25%) Entra ID
13 117 (10.53%) ERP
14 115 (10.35%) Microsoft Intune
14 115 (10.35%) Power Platform
15 111 (9.99%) ITSM
16 105 (9.45%) Continuous Improvement
17 99 (8.91%) Microsoft Excel
18 98 (8.82%) Business Intelligence
19 96 (8.64%) Windows Server
20 91 (8.19%) Process Improvement
21 88 (7.92%) Power BI
22 85 (7.65%) Windows 10
23 84 (7.56%) SLA
24 82 (7.38%) SharePoint
25 80 (7.20%) Change Management
25 80 (7.20%) Service Management
26 79 (7.11%) Firewall
27 77 (6.93%) JIRA
28 76 (6.84%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 82 (7.38%) SharePoint
2 65 (5.85%) Microsoft Exchange
3 20 (1.80%) Confluence
4 12 (1.08%) Skype for Business
5 11 (0.99%) IIS
6 3 (0.27%) WebSphere
6 3 (0.27%) WebSphere Application Server
7 2 (0.18%) Exchange Server 2013
8 1 (0.090%) Appian
8 1 (0.090%) Moodle
8 1 (0.090%) Tomcat
8 1 (0.090%) Umbraco
Applications
1 153 (13.77%) Microsoft Office
2 99 (8.91%) Microsoft Excel
3 45 (4.05%) Microsoft PowerPoint
4 17 (1.53%) Spreadsheet
5 13 (1.17%) MS Visio
6 1 (0.090%) Acrobat
6 1 (0.090%) AutoCAD
6 1 (0.090%) Photoshop
Business Applications
1 25 (2.25%) Dynamics CRM
2 15 (1.35%) Endur
3 14 (1.26%) NEC Housing
4 13 (1.17%) NetSuite
5 12 (1.08%) Dynamics AX
6 11 (0.99%) Visualfiles
7 7 (0.63%) Oracle EBS
7 7 (0.63%) Shopify
8 6 (0.54%) Dynamics NAV
8 6 (0.54%) Fidessa
8 6 (0.54%) Magento
8 6 (0.54%) SAP S/4HANA
9 5 (0.45%) SAP HR
9 5 (0.45%) SAP Payroll
10 4 (0.36%) Elite 3E
11 3 (0.27%) Alphatax
11 3 (0.27%) SAP Business ByDesign
12 2 (0.18%) SAP ERP
13 1 (0.090%) Remedy ITSM
13 1 (0.090%) Sage 200
Cloud Services
1 299 (26.91%) Microsoft 365
2 215 (19.35%) Azure
3 125 (11.25%) Entra ID
4 115 (10.35%) Power Platform
5 53 (4.77%) Dynamics 365
6 48 (4.32%) SaaS
7 33 (2.97%) OneDrive
8 29 (2.61%) AWS
9 22 (1.98%) PowerApps
10 21 (1.89%) Power Automate
11 14 (1.26%) Google Workspace
12 12 (1.08%) Azure DevOps
13 7 (0.63%) dbt
14 5 (0.45%) Azure Monitor
15 4 (0.36%) OCI
15 4 (0.36%) PaaS
16 3 (0.27%) BigCommerce
16 3 (0.27%) Datadog
16 3 (0.27%) IaaS
16 3 (0.27%) Oracle Service Cloud
Communications & Networking
1 79 (7.11%) Firewall
2 76 (6.84%) DNS
3 70 (6.30%) DHCP
4 60 (5.40%) VPN
5 42 (3.78%) TCP/IP
6 41 (3.69%) LAN
7 37 (3.33%) WAN
8 29 (2.61%) Wireless
9 26 (2.34%) Remote Desktop
10 19 (1.71%) WebEx
11 16 (1.44%) Broadband
12 15 (1.35%) Internet
12 15 (1.35%) SD-WAN
12 15 (1.35%) Wi-Fi
13 13 (1.17%) Unified Communications
13 13 (1.17%) VoIP
14 12 (1.08%) Skype
14 12 (1.08%) WinSCP
15 11 (0.99%) VLAN
16 9 (0.81%) MPLS
Database & Business Intelligence
1 88 (7.92%) Power BI
2 70 (6.30%) SQL Server
3 25 (2.25%) Relational Database
4 19 (1.71%) Oracle Reports
5 11 (0.99%) MySQL
6 9 (0.81%) Metabase
6 9 (0.81%) SQL Server Integration Services
7 7 (0.63%) Data Warehouse
7 7 (0.63%) SQL Server Reporting Services
8 5 (0.45%) PostgreSQL
9 4 (0.36%) Oracle Database
10 3 (0.27%) Azure SQL Database
10 3 (0.27%) Crystal Reports
11 2 (0.18%) SAP BW
Development Applications
1 77 (6.93%) JIRA
2 21 (1.89%) Git
3 9 (0.81%) Visual Studio
4 7 (0.63%) Bitbucket
5 4 (0.36%) LabVIEW
6 2 (0.18%) Rational Rhapsody
General
1 502 (45.18%) Social Skills
2 172 (15.48%) Finance
3 171 (15.39%) Analytical Skills
4 98 (8.82%) Law
5 74 (6.66%) Organisational Skills
6 73 (6.57%) Manufacturing
7 65 (5.85%) Retail
8 57 (5.13%) Legal
9 55 (4.95%) Telecoms
10 30 (2.70%) Advertising
11 28 (2.52%) Marketing
12 16 (1.44%) Automotive
12 16 (1.44%) Documentation Skills
13 14 (1.26%) Back Office
14 13 (1.17%) Banking
14 13 (1.17%) Billing
15 8 (0.72%) Front Office
16 6 (0.54%) Financial Institution
17 5 (0.45%) Inclusion and Diversity
17 5 (0.45%) Publishing
Libraries, Frameworks & Software Standards
1 21 (1.89%) .NET
2 12 (1.08%) EDI
2 12 (1.08%) HTML
3 11 (0.99%) CSS
4 10 (0.90%) Middleware
5 9 (0.81%) FIX Protocol
6 6 (0.54%) REST
6 6 (0.54%) SOAP
7 5 (0.45%) LDAP
7 5 (0.45%) Lightning Web Components
7 5 (0.45%) Oracle Fusion
8 4 (0.36%) React
8 4 (0.36%) Software Packaging
9 3 (0.27%) Web Services
9 3 (0.27%) XML
10 2 (0.18%) jQuery
10 2 (0.18%) JSON
11 1 (0.090%) Elastic Stack
11 1 (0.090%) MFC
Miscellaneous
1 103 (9.27%) Onboarding
2 69 (6.21%) Management Information System
3 67 (6.03%) Driving Licence
4 48 (4.32%) Video Conferencing
5 32 (2.88%) Enterprise Software
6 21 (1.89%) NHS
7 20 (1.80%) Self-Motivation
8 16 (1.44%) Data Centre
9 12 (1.08%) Product Ownership
9 12 (1.08%) Renewable Energy
10 11 (0.99%) Analytical Mindset
11 9 (0.81%) EPoS
11 9 (0.81%) iPhone
12 8 (0.72%) Client/Server
13 7 (0.63%) FMCG
13 7 (0.63%) IoT
13 7 (0.63%) Mobile App
14 6 (0.54%) Low-Code
14 6 (0.54%) Reference Data
15 5 (0.45%) PKI
Operating Systems
1 362 (32.58%) Windows
2 96 (8.64%) Windows Server
3 85 (7.65%) Windows 10
4 46 (4.14%) Mac OS
5 41 (3.69%) Linux
6 37 (3.33%) Apple iOS
7 25 (2.25%) Android
8 18 (1.62%) Windows Server 2019
9 13 (1.17%) Unix
9 13 (1.17%) Windows Server 2016
10 7 (0.63%) Windows Server 2012
11 6 (0.54%) Mac OS X
12 5 (0.45%) Solaris
13 4 (0.36%) Windows Server 2008
14 3 (0.27%) Ubuntu
15 2 (0.18%) VMS
15 2 (0.18%) Windows 7
16 1 (0.090%) AIX
16 1 (0.090%) Windows Server 2003
Processes & Methodologies
1 369 (33.21%) Problem-Solving
2 316 (28.44%) Customer Service
3 241 (21.69%) ITIL
4 117 (10.53%) ERP
5 111 (9.99%) ITSM
6 105 (9.45%) Continuous Improvement
7 98 (8.82%) Business Intelligence
8 91 (8.19%) Process Improvement
9 80 (7.20%) Change Management
9 80 (7.20%) Service Management
10 60 (5.40%) Mentoring
11 55 (4.95%) Cybersecurity
12 53 (4.77%) CRM
13 46 (4.14%) Asset Management
14 44 (3.96%) User Experience
15 41 (3.69%) Data Analysis
16 39 (3.51%) Root Cause Analysis
17 36 (3.24%) Computer Science
18 35 (3.15%) Incident Management
19 30 (2.70%) Logistics
Programming Languages
1 249 (22.41%) SQL
2 42 (3.78%) PowerShell
3 34 (3.06%) T-SQL
4 31 (2.79%) Python
5 29 (2.61%) C#
6 14 (1.26%) Java
7 10 (0.90%) VB.NET
8 7 (0.63%) JavaScript
8 7 (0.63%) PL/SQL
8 7 (0.63%) VB
9 6 (0.54%) VBA
10 5 (0.45%) Data Analysis Expressions
10 5 (0.45%) Kusto Query Language
11 3 (0.27%) Apex Code
11 3 (0.27%) Bash
11 3 (0.27%) Bicep
12 2 (0.18%) ABAP
12 2 (0.18%) Shell Script
13 1 (0.090%) PHP
13 1 (0.090%) VBScript
Qualifications
1 156 (14.04%) Degree
2 51 (4.59%) Microsoft Certification
3 44 (3.96%) Security Cleared
4 34 (3.06%) SC Cleared
5 31 (2.79%) A+ Certification
6 19 (1.71%) Computer Science Degree
6 19 (1.71%) Microsoft Certified Professional
7 18 (1.62%) DBS Check
7 18 (1.62%) HND
8 17 (1.53%) ITIL Foundation Certificate
9 13 (1.17%) HNC
10 12 (1.08%) ITIL Certification
11 11 (0.99%) CCNA
11 11 (0.99%) Cisco Certification
12 10 (0.90%) Network+ Certification
13 8 (0.72%) MCSA
14 5 (0.45%) BPSS Clearance
14 5 (0.45%) MCSE
15 4 (0.36%) DV Cleared
15 4 (0.36%) Master's Degree
Quality Assurance & Compliance
1 84 (7.56%) SLA
2 24 (2.16%) QA
3 15 (1.35%) ISO/IEC 27001
4 13 (1.17%) Accessibility
5 7 (0.63%) Cyber Essentials
5 7 (0.63%) GDPR
6 5 (0.45%) Data Quality
7 2 (0.18%) 21 CFR Part 11
7 2 (0.18%) Actionable Recommendations
7 2 (0.18%) GxP
8 1 (0.090%) Cyber Essentials PLUS
8 1 (0.090%) PCI DSS
System Software
1 251 (22.59%) Active Directory
2 27 (2.43%) VMware Infrastructure
3 15 (1.35%) Hyper-V
4 14 (1.26%) Virtual Desktop
5 6 (0.54%) Virtual Machines
6 4 (0.36%) BitLocker
7 1 (0.090%) Firmware
Systems Management
1 115 (10.35%) Microsoft Intune
2 19 (1.71%) SCCM
3 9 (0.81%) Grafana
4 7 (0.63%) Control-M
4 7 (0.63%) Kubernetes
4 7 (0.63%) Prometheus
5 6 (0.54%) Jamf Pro
6 5 (0.45%) WSUS
7 4 (0.36%) Autotask
8 3 (0.27%) Terraform
9 1 (0.090%) AirWatch
9 1 (0.090%) EMC NetWorker
9 1 (0.090%) SCOM
9 1 (0.090%) Symantec Endpoint Protection
Vendors
1 443 (39.87%) Microsoft
2 38 (3.42%) Oracle
3 35 (3.15%) Cisco
3 35 (3.15%) ServiceNow
4 31 (2.79%) VMware
5 29 (2.61%) SAP
6 23 (2.07%) Adobe
7 22 (1.98%) Meraki
8 19 (1.71%) CheckPoint
8 19 (1.71%) Palo Alto
9 16 (1.44%) Salesforce
10 15 (1.35%) Polycom
11 14 (1.26%) Google
12 12 (1.08%) Apple
12 12 (1.08%) Freshdesk
13 11 (0.99%) Northgate
13 11 (0.99%) SolarWinds
14 9 (0.81%) Fortinet
14 9 (0.81%) iManage
14 9 (0.81%) Nintex