Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 1 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
1 Sep 2026
Same period 2025 Same period 2024
Rank 165 124 205
Rank change year-on-year -41 +81 -11
Permanent jobs requiring a Support Analyst 1,330 1,221 1,071
As % of all permanent jobs in the UK 1.21% 2.44% 1.32%
As % of the Job Titles category 1.29% 2.72% 1.38%
Number of salaries quoted 1,102 1,032 702
10th Percentile £26,750 £25,500 £24,257
25th Percentile £29,250 £27,750 £28,500
Median annual salary (50th Percentile) £35,000 £33,500 £35,000
Median % change year-on-year +4.48% -4.29% -
75th Percentile £42,500 £43,750 £43,750
90th Percentile £50,000 £55,000 £59,875
UK excluding London median annual salary £32,500 £32,500 £32,500
% change year-on-year - - +3.17%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 103,099 44,902 77,500
% of permanent jobs with a recognized job title 93.84% 89.81% 95.18%
Number of salaries quoted 70,871 26,693 49,456
10th Percentile £30,000 £28,250 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £75,000 £74,000 £72,500
90th Percentile £97,500 £95,000 £91,250
UK excluding London median annual salary £55,000 £47,500 £50,000
% change year-on-year +15.79% -5.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 1 September 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 1 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -37 1,215 £35,000 +4.48% 155
UK excluding London -8 1,090 £32,500 - 108
South East +17 304 £32,500 - 41
Work from Home -7 295 £37,500 +10.29% 59
North of England +6 259 £34,000 +19.30% 33
London -63 222 £42,500 -6.15% 63
Midlands -41 165 £35,000 +7.69% 10
South West -47 141 £32,500 -7.14% 11
North West +40 140 £35,000 +6.06% 20
East of England -17 124 £30,000 +1.69% 11
Yorkshire -30 112 £34,500 +23.21% 9
East Midlands -20 94 £35,000 +18.64% 6
West Midlands -43 71 £37,500 +11.94% 4
Scotland +19 53 £30,000 -30.64% 3
Northern Ireland -56 26 £40,000 -20.00% 4
Wales -65 18 £35,000 +16.67% 3
North East -75 7 £30,000 -3.23% 4

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 1 September 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 474 (35.64%) Microsoft
2 409 (30.75%) Windows
3 396 (29.77%) Problem-Solving
4 391 (29.40%) Microsoft 365
5 278 (20.90%) Active Directory
6 245 (18.42%) SQL
7 232 (17.44%) ITIL
8 220 (16.54%) Continuous Improvement
9 213 (16.02%) Customer Service
10 193 (14.51%) Azure
11 151 (11.35%) ITSM
12 142 (10.68%) ERP
13 135 (10.15%) Service Management
14 128 (9.62%) Windows Server
15 123 (9.25%) Entra ID
16 116 (8.72%) SharePoint
17 111 (8.35%) Microsoft Office
18 106 (7.97%) Degree
19 84 (6.32%) Microsoft Intune
20 81 (6.09%) Change Management
21 79 (5.94%) Project Delivery
22 75 (5.64%) Microsoft Exchange
22 75 (5.64%) Windows 10
23 73 (5.49%) Service Delivery
23 73 (5.49%) SQL Server
24 71 (5.34%) SaaS
25 69 (5.19%) Process Improvement
25 69 (5.19%) Root Cause Analysis
26 68 (5.11%) Power Platform
26 68 (5.11%) ServiceNow

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 116 (8.72%) SharePoint
2 75 (5.64%) Microsoft Exchange
3 29 (2.18%) IIS
4 12 (0.90%) Skype for Business
5 9 (0.68%) Confluence
6 3 (0.23%) SAS
6 3 (0.23%) Tomcat
7 1 (0.075%) Blackberry Enterprise Server
7 1 (0.075%) CMS
7 1 (0.075%) Exchange Server 2013
Applications
1 111 (8.35%) Microsoft Office
2 62 (4.66%) Microsoft Excel
3 21 (1.58%) Microsoft PowerPoint
4 3 (0.23%) Photoshop
5 2 (0.15%) Siemens NX
6 1 (0.075%) Revit
6 1 (0.075%) Windchill
Business Applications
1 16 (1.20%) Dynamics CRM
2 14 (1.05%) Oracle Retail
3 13 (0.98%) NetSuite
3 13 (0.98%) Visualfiles
4 11 (0.83%) iTrent
5 9 (0.68%) Dynamics NAV
6 8 (0.60%) Oracle EBS
6 8 (0.60%) Oracle Financials
7 7 (0.53%) Dynamics AX
7 7 (0.53%) Elite 3E
7 7 (0.53%) Infor M3
8 6 (0.45%) NEC Housing
9 5 (0.38%) Fidessa
9 5 (0.38%) SAP Business One
9 5 (0.38%) Unit4 Business World
10 4 (0.30%) JDE OneWorld
10 4 (0.30%) Oracle Applications
10 4 (0.30%) Oracle EBS R12
10 4 (0.30%) Oracle Procure-to-Pay
10 4 (0.30%) Oracle Receivables
Cloud Services
1 391 (29.40%) Microsoft 365
2 193 (14.51%) Azure
3 123 (9.25%) Entra ID
4 71 (5.34%) SaaS
5 68 (5.11%) Power Platform
6 60 (4.51%) Dynamics 365
7 54 (4.06%) OneDrive
8 21 (1.58%) PowerApps
9 19 (1.43%) Power Automate
10 16 (1.20%) Microsoft Copilot
11 14 (1.05%) AWS
11 14 (1.05%) Google Workspace
12 9 (0.68%) IaaS
12 9 (0.68%) Mimecast
12 9 (0.68%) PaaS
13 8 (0.60%) Azure DevOps
14 6 (0.45%) GCP
15 4 (0.30%) OCI
16 3 (0.23%) ChatGPT
16 3 (0.23%) NetDocuments
Communications & Networking
1 62 (4.66%) DNS
2 54 (4.06%) DHCP
2 54 (4.06%) WAN
3 48 (3.61%) TCP/IP
3 48 (3.61%) VPN
4 46 (3.46%) Firewall
5 39 (2.93%) LAN
5 39 (2.93%) Wi-Fi
6 26 (1.95%) Unified Communications
7 23 (1.73%) VoIP
8 17 (1.28%) VLAN
9 14 (1.05%) Broadband
10 13 (0.98%) SD-WAN
10 13 (0.98%) WebEx
11 12 (0.90%) 4G
11 12 (0.90%) Skype
12 11 (0.83%) Wireless
13 7 (0.53%) Network Security
14 6 (0.45%) MPLS
14 6 (0.45%) Structured Cabling
Database & Business Intelligence
1 73 (5.49%) SQL Server
2 46 (3.46%) Power BI
3 26 (1.95%) Crystal Reports
4 10 (0.75%) Relational Database
5 9 (0.68%) SQL Server Integration Services
6 7 (0.53%) SQL Server Reporting Services
7 6 (0.45%) BusinessObjects
7 6 (0.45%) Power Query
8 5 (0.38%) MySQL
9 4 (0.30%) Data Warehouse
9 4 (0.30%) Oracle Reports
10 3 (0.23%) Oracle Database
11 2 (0.15%) Metabase
11 2 (0.15%) PostgreSQL
11 2 (0.15%) Qlik Sense
11 2 (0.15%) Tableau
12 1 (0.075%) Db2
12 1 (0.075%) SQL Server Analysis Services
Development Applications
1 46 (3.46%) JIRA
2 4 (0.30%) Eclipse
2 4 (0.30%) Git
2 4 (0.30%) Oracle Forms
2 4 (0.30%) Toad
3 2 (0.15%) Visual Studio
General
1 456 (34.29%) Social Skills
2 187 (14.06%) Finance
3 176 (13.23%) Analytical Skills
4 85 (6.39%) Law
5 79 (5.94%) Manufacturing
6 73 (5.49%) Legal
7 66 (4.96%) Organisational Skills
8 65 (4.89%) Retail
9 44 (3.31%) Documentation Skills
10 31 (2.33%) Banking
11 19 (1.43%) Advertising
11 19 (1.43%) Presentation Skills
12 18 (1.35%) Public Sector
13 12 (0.90%) Automotive
13 12 (0.90%) Legal Technology
14 11 (0.83%) Front Office
14 11 (0.83%) Local Government
14 11 (0.83%) Telecoms
15 10 (0.75%) Inclusion and Diversity
16 9 (0.68%) Investment Banking
Libraries, Frameworks & Software Standards
1 28 (2.11%) XML
2 23 (1.73%) HTML
3 21 (1.58%) .NET
4 20 (1.50%) CSS
5 17 (1.28%) Web Services
6 16 (1.20%) FIX Protocol
7 13 (0.98%) REST
8 12 (0.90%) .NET Framework
9 10 (0.75%) SOAP
10 7 (0.53%) JSON
11 6 (0.45%) EDI
12 4 (0.30%) Oracle Fusion
13 3 (0.23%) Elastic Stack
13 3 (0.23%) Kafka
13 3 (0.23%) Middleware
14 2 (0.15%) 802.1X
14 2 (0.15%) WSDL
14 2 (0.15%) XSD
14 2 (0.15%) XSLT
15 1 (0.075%) XSL
Miscellaneous
1 67 (5.04%) Onboarding
2 59 (4.44%) Driving Licence
3 37 (2.78%) Management Information System
4 31 (2.33%) Self-Motivation
5 29 (2.18%) Video Conferencing
6 22 (1.65%) Analytical Mindset
6 22 (1.65%) Client/Server
7 11 (0.83%) Hybrid Cloud
8 9 (0.68%) Enterprise Software
8 9 (0.68%) Fixed Income
8 9 (0.68%) FMCG
9 8 (0.60%) CMDB
9 8 (0.60%) Data Structures
10 7 (0.53%) iPhone
11 6 (0.45%) Data Centre
11 6 (0.45%) iPad
11 6 (0.45%) Manufacturing Execution System
11 6 (0.45%) NHS
11 6 (0.45%) Operational Technology
11 6 (0.45%) Product Ownership
Operating Systems
1 409 (30.75%) Windows
2 128 (9.62%) Windows Server
3 75 (5.64%) Windows 10
4 46 (3.46%) Linux
5 27 (2.03%) Mac OS
6 25 (1.88%) Android
7 16 (1.20%) Apple iOS
7 16 (1.20%) Windows Server 2019
8 10 (0.75%) Unix
9 4 (0.30%) Windows Server 2016
10 3 (0.23%) CentOS
10 3 (0.23%) Rocky
10 3 (0.23%) Solaris
10 3 (0.23%) Ubuntu
Processes & Methodologies
1 396 (29.77%) Problem-Solving
2 232 (17.44%) ITIL
3 220 (16.54%) Continuous Improvement
4 213 (16.02%) Customer Service
5 151 (11.35%) ITSM
6 142 (10.68%) ERP
7 135 (10.15%) Service Management
8 81 (6.09%) Change Management
9 79 (5.94%) Project Delivery
10 73 (5.49%) Service Delivery
11 69 (5.19%) Process Improvement
11 69 (5.19%) Root Cause Analysis
12 66 (4.96%) Collaborative Working
13 65 (4.89%) Business Intelligence
14 64 (4.81%) Incident Management
15 61 (4.59%) Stakeholder Engagement
16 54 (4.06%) User Experience
17 49 (3.68%) Cybersecurity
18 46 (3.46%) CRM
18 46 (3.46%) Problem Management
Programming Languages
1 245 (18.42%) SQL
2 59 (4.44%) PowerShell
3 31 (2.33%) C#
4 30 (2.26%) JavaScript
5 15 (1.13%) Python
6 9 (0.68%) C++
6 9 (0.68%) PL/SQL
7 8 (0.60%) Java
8 7 (0.53%) Ruby
9 6 (0.45%) Bash
9 6 (0.45%) T-SQL
10 4 (0.30%) PHP
11 3 (0.23%) Perl
11 3 (0.23%) VB
11 3 (0.23%) VBA
12 2 (0.15%) Google Apps Script
12 2 (0.15%) Tcl
12 2 (0.15%) VB.NET
12 2 (0.15%) XPath
13 1 (0.075%) R
Qualifications
1 106 (7.97%) Degree
2 49 (3.68%) A+ Certification
3 36 (2.71%) Microsoft Certification
3 36 (2.71%) Security Cleared
4 20 (1.50%) SC Cleared
5 11 (0.83%) Computer Science Degree
5 11 (0.83%) Microsoft Certified Professional
5 11 (0.83%) Network+ Certification
6 10 (0.75%) ITIL Foundation Certificate
7 9 (0.68%) ITIL Certification
8 7 (0.53%) BPSS Clearance
8 7 (0.53%) CCNA
8 7 (0.53%) Cisco Certification
9 6 (0.45%) MBCS
10 5 (0.38%) AAT
11 4 (0.30%) DBS Check
12 3 (0.23%) Azure Certification
12 3 (0.23%) HNC
13 2 (0.15%) MCSA
13 2 (0.15%) MCSE
Quality Assurance & Compliance
1 46 (3.46%) SLA
2 22 (1.65%) ISO/IEC 27001
3 14 (1.05%) Cyber Essentials
3 14 (1.05%) Data Quality
4 10 (0.75%) QA
5 6 (0.45%) GDPR
6 4 (0.30%) Accessibility
7 2 (0.15%) Cyber Essentials PLUS
7 2 (0.15%) PCI DSS
8 1 (0.075%) DICOM
8 1 (0.075%) PMO
System Software
1 278 (20.90%) Active Directory
2 34 (2.56%) Hyper-V
3 28 (2.11%) VMware Infrastructure
4 7 (0.53%) Firmware
5 5 (0.38%) Virtual Desktop
5 5 (0.38%) XenApp
6 3 (0.23%) Microsoft Virtual Server
6 3 (0.23%) Virtual Machines
6 3 (0.23%) Virtual Servers
7 2 (0.15%) BitLocker
7 2 (0.15%) vSphere
8 1 (0.075%) Docker
Systems Management
1 84 (6.32%) Microsoft Intune
2 17 (1.28%) SCCM
3 7 (0.53%) Jamf Pro
3 7 (0.53%) Systems Management Server (SMS)
4 6 (0.45%) Kibana
5 5 (0.38%) Single Sign-On
6 2 (0.15%) FortiGate
6 2 (0.15%) Grafana
7 1 (0.075%) Autotask
7 1 (0.075%) Cisco CUCM
7 1 (0.075%) Failover Clustering
7 1 (0.075%) Microsoft Clustering
Vendors
1 474 (35.64%) Microsoft
2 68 (5.11%) ServiceNow
3 47 (3.53%) Oracle
4 40 (3.01%) VMware
5 30 (2.26%) SAP
6 24 (1.80%) Cisco
7 23 (1.73%) Citrix
7 23 (1.73%) iManage
8 18 (1.35%) IFS
9 15 (1.13%) Google
9 15 (1.13%) Sage
9 15 (1.13%) Salesforce
10 14 (1.05%) Apple
11 13 (0.98%) Epicor
12 12 (0.90%) IBM
12 12 (0.90%) Meraki
12 12 (0.90%) Starlink
13 11 (0.83%) Polycom
14 10 (0.75%) Dell
14 10 (0.75%) IBM Sterling