Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,828 per year, according to job vacancies posted during the 6 months leading to 18 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
18 Jun 2026
Same period 2025 Same period 2024
Rank 153 148 190
Rank change year-on-year -5 +42 +61
Permanent jobs requiring a Support Analyst 1,216 1,030 1,526
As % of all permanent jobs in the UK 1.30% 2.30% 1.40%
As % of the Job Titles category 1.38% 2.57% 1.48%
Number of salaries quoted 961 872 1,170
10th Percentile £26,000 £25,000 £24,250
25th Percentile £30,000 £27,938 £27,750
Median annual salary (50th Percentile) £34,828 £33,750 £35,000
Median % change year-on-year +3.19% -3.57% +2.94%
75th Percentile £42,500 £45,406 £47,500
90th Percentile £47,500 £57,500 £62,250
UK excluding London median annual salary £32,500 £31,500 £32,121
% change year-on-year +3.17% -1.93% +3.61%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 88,029 40,047 103,056
% of permanent jobs with a recognized job title 93.98% 89.54% 94.75%
Number of salaries quoted 60,387 22,686 74,432
10th Percentile £30,000 £28,750 £28,500
25th Percentile £40,000 £39,000 £38,620
Median annual salary (50th Percentile) £55,000 £57,500 £52,500
Median % change year-on-year -4.35% +9.52% -12.50%
75th Percentile £75,000 £77,500 £70,000
90th Percentile £95,000 £98,474 £90,000
UK excluding London median annual salary £50,000 £50,000 £50,000
% change year-on-year - - -6.54%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 18 June 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 18 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -11 1,100 £34,828 +3.96% 89
UK excluding London +26 986 £32,500 +3.17% 102
South East +50 309 £32,500 -7.14% 35
Work from Home +18 253 £38,000 +8.57% 35
North of England -6 220 £35,000 +22.81% 19
London -55 203 £41,000 -13.68% 16
Midlands -18 147 £33,500 +11.67% 13
South West -20 135 £32,500 +4.84% 15
Yorkshire -12 120 £34,500 +21.05% 5
North West +33 99 £35,000 +6.87% 12
East of England -25 86 £30,000 +1.69% 4
West Midlands -21 81 £35,000 +9.38% 3
Scotland +76 79 £30,000 -30.64% 6
East Midlands -22 66 £33,500 +13.56% 10
Wales -46 8 £35,000 +35.27% 2
Northern Ireland -31 2 £32,000 -36.00% 11
North East -65 1 £43,500 +27.94% 2

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 18 June 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 430 (35.36%) Microsoft
2 366 (30.10%) Windows
3 352 (28.95%) Microsoft 365
4 263 (21.63%) Problem-Solving
5 251 (20.64%) Active Directory
6 240 (19.74%) SQL
7 211 (17.35%) Azure
8 184 (15.13%) ITIL
9 174 (14.31%) Customer Service
10 153 (12.58%) Continuous Improvement
11 144 (11.84%) ERP
12 126 (10.36%) Microsoft Office
13 119 (9.79%) Degree
14 112 (9.21%) ITSM
15 101 (8.31%) Entra ID
15 101 (8.31%) Windows Server
16 98 (8.06%) SharePoint
17 92 (7.57%) Process Improvement
18 91 (7.48%) Windows 10
19 86 (7.07%) Power Platform
19 86 (7.07%) Service Management
20 76 (6.25%) SQL Server
21 75 (6.17%) Business Intelligence
22 72 (5.92%) Microsoft Exchange
23 69 (5.67%) SLA
24 66 (5.43%) Change Management
25 65 (5.35%) Microsoft Intune
26 62 (5.10%) Power BI
27 60 (4.93%) Microsoft Excel
28 58 (4.77%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 98 (8.06%) SharePoint
2 72 (5.92%) Microsoft Exchange
3 25 (2.06%) IIS
4 12 (0.99%) Confluence
5 11 (0.90%) Skype for Business
6 5 (0.41%) CMS
7 3 (0.25%) SAS
8 2 (0.16%) Tomcat
8 2 (0.16%) WebSphere
8 2 (0.16%) WebSphere Application Server
Applications
1 126 (10.36%) Microsoft Office
2 60 (4.93%) Microsoft Excel
3 22 (1.81%) Microsoft PowerPoint
4 9 (0.74%) MS Visio
5 3 (0.25%) Photoshop
6 2 (0.16%) Siemens NX
Business Applications
1 20 (1.64%) Dynamics CRM
2 16 (1.32%) Unit4 Business World
3 15 (1.23%) NEC Housing
4 13 (1.07%) Dynamics NAV
5 12 (0.99%) Dynamics AX
6 11 (0.90%) Visualfiles
7 10 (0.82%) Elite 3E
7 10 (0.82%) Oracle Retail
8 8 (0.66%) Oracle Financials
9 7 (0.58%) NetSuite
10 6 (0.49%) Endur
10 6 (0.49%) Magento
10 6 (0.49%) Oracle EBS
11 5 (0.41%) SAP Business One
11 5 (0.41%) SAP ERP
11 5 (0.41%) Shopify
12 4 (0.33%) Dynamics GP
12 4 (0.33%) Exchequer
12 4 (0.33%) JDE World
12 4 (0.33%) Primavera
Cloud Services
1 352 (28.95%) Microsoft 365
2 211 (17.35%) Azure
3 101 (8.31%) Entra ID
4 86 (7.07%) Power Platform
5 53 (4.36%) OneDrive
6 51 (4.19%) Dynamics 365
7 49 (4.03%) SaaS
8 25 (2.06%) Power Automate
9 20 (1.64%) PowerApps
10 19 (1.56%) AWS
11 16 (1.32%) Azure DevOps
12 14 (1.15%) Microsoft Copilot
13 12 (0.99%) PaaS
14 11 (0.90%) Boomi
14 11 (0.90%) IaaS
14 11 (0.90%) iPaaS
14 11 (0.90%) Workato
15 10 (0.82%) ClickUp
16 9 (0.74%) Google Workspace
17 8 (0.66%) dbt
Communications & Networking
1 58 (4.77%) DNS
2 55 (4.52%) VPN
3 52 (4.28%) DHCP
4 43 (3.54%) Firewall
5 33 (2.71%) TCP/IP
6 29 (2.38%) WAN
7 27 (2.22%) VoIP
8 25 (2.06%) Broadband
9 20 (1.64%) Unified Communications
9 20 (1.64%) Wi-Fi
10 18 (1.48%) LAN
11 17 (1.40%) VLAN
12 16 (1.32%) 4G
13 11 (0.90%) Skype
13 11 (0.90%) WebEx
14 8 (0.66%) Wireless
15 7 (0.58%) Network Security
16 6 (0.49%) Structured Cabling
16 6 (0.49%) WinSCP
17 5 (0.41%) SD-WAN
Database & Business Intelligence
1 76 (6.25%) SQL Server
2 62 (5.10%) Power BI
3 20 (1.64%) Crystal Reports
4 19 (1.56%) Relational Database
5 14 (1.15%) SQL Server Integration Services
6 13 (1.07%) SQL Server Reporting Services
7 10 (0.82%) Metabase
8 8 (0.66%) Data Warehouse
8 8 (0.66%) PostgreSQL
9 7 (0.58%) BusinessObjects
9 7 (0.58%) Power Query
10 6 (0.49%) Oracle Reports
11 5 (0.41%) SAP BW
12 4 (0.33%) Db2
12 4 (0.33%) MySQL
13 3 (0.25%) Oracle Database
14 2 (0.16%) Azure SQL Database
15 1 (0.082%) SQL Server Analysis Services
Development Applications
1 57 (4.69%) JIRA
2 10 (0.82%) Visual Studio
3 9 (0.74%) Git
4 4 (0.33%) Eclipse
5 2 (0.16%) LabVIEW
5 2 (0.16%) Oracle Forms
5 2 (0.16%) Rational Rhapsody
5 2 (0.16%) Toad
6 1 (0.082%) SQL Server Management Studio (SSMS)
General
1 336 (27.63%) Social Skills
2 194 (15.95%) Finance
3 118 (9.70%) Analytical Skills
4 89 (7.32%) Manufacturing
5 78 (6.41%) Law
6 77 (6.33%) Legal
7 64 (5.26%) Retail
8 55 (4.52%) Organisational Skills
9 48 (3.95%) Documentation Skills
10 31 (2.55%) Telecoms
11 19 (1.56%) Advertising
12 17 (1.40%) Banking
13 11 (0.90%) Local Government
14 10 (0.82%) Inclusion and Diversity
14 10 (0.82%) Legal Technology
15 9 (0.74%) Billing
15 9 (0.74%) Financial Institution
16 8 (0.66%) Games
16 8 (0.66%) International Banking
16 8 (0.66%) Public Sector
Libraries, Frameworks & Software Standards
1 31 (2.55%) .NET
2 23 (1.89%) Web Services
3 15 (1.23%) XML
4 14 (1.15%) Middleware
5 13 (1.07%) CSS
5 13 (1.07%) HTML
6 8 (0.66%) REST
7 5 (0.41%) .NET Framework
7 5 (0.41%) SOAP
8 4 (0.33%) EDI
8 4 (0.33%) Elastic Stack
8 4 (0.33%) JSON
9 3 (0.25%) Kafka
10 2 (0.16%) 802.1X
10 2 (0.16%) FIX Protocol
11 1 (0.082%) SAP CAF
11 1 (0.082%) XSL
Miscellaneous
1 64 (5.26%) Onboarding
2 54 (4.44%) Driving Licence
3 39 (3.21%) Video Conferencing
4 35 (2.88%) Management Information System
5 24 (1.97%) Analytical Mindset
6 22 (1.81%) Client/Server
7 18 (1.48%) Self-Motivation
8 12 (0.99%) NHS
8 12 (0.99%) Product Ownership
9 10 (0.82%) Hybrid Cloud
9 10 (0.82%) Low-Code
10 9 (0.74%) Renewable Energy
11 8 (0.66%) EPoS
11 8 (0.66%) Housing Association
12 6 (0.49%) Enterprise Software
12 6 (0.49%) Manufacturing Execution System
12 6 (0.49%) Operational Technology
13 5 (0.41%) Data Protection Act
13 5 (0.41%) Data Structures
13 5 (0.41%) Legacy Systems
Operating Systems
1 366 (30.10%) Windows
2 101 (8.31%) Windows Server
3 91 (7.48%) Windows 10
4 37 (3.04%) Android
5 25 (2.06%) Linux
6 23 (1.89%) Mac OS
7 16 (1.32%) Windows Server 2019
8 12 (0.99%) Apple iOS
9 4 (0.33%) Windows Server 2012
10 2 (0.16%) Unix
11 1 (0.082%) Windows 7
11 1 (0.082%) Windows Server 2008
Processes & Methodologies
1 263 (21.63%) Problem-Solving
2 184 (15.13%) ITIL
3 174 (14.31%) Customer Service
4 153 (12.58%) Continuous Improvement
5 144 (11.84%) ERP
6 112 (9.21%) ITSM
7 92 (7.57%) Process Improvement
8 86 (7.07%) Service Management
9 75 (6.17%) Business Intelligence
10 66 (5.43%) Change Management
11 50 (4.11%) Incident Management
11 50 (4.11%) Service Delivery
12 44 (3.62%) CRM
13 42 (3.45%) Cybersecurity
14 37 (3.04%) Stakeholder Engagement
15 35 (2.88%) Root Cause Analysis
15 35 (2.88%) Workflow
16 34 (2.80%) Data Analysis
17 33 (2.71%) Computer Science
17 33 (2.71%) Migration
Programming Languages
1 240 (19.74%) SQL
2 39 (3.21%) PowerShell
3 27 (2.22%) C#
4 19 (1.56%) JavaScript
5 17 (1.40%) T-SQL
6 12 (0.99%) Python
7 10 (0.82%) Java
7 10 (0.82%) PL/SQL
8 8 (0.66%) VB.NET
9 7 (0.58%) PHP
10 5 (0.41%) ABAP
11 4 (0.33%) Delphi
11 4 (0.33%) Pascal
12 3 (0.25%) VBA
13 2 (0.16%) Tcl
14 1 (0.082%) R
Qualifications
1 119 (9.79%) Degree
2 49 (4.03%) A+ Certification
3 47 (3.87%) Security Cleared
4 36 (2.96%) Microsoft Certification
5 24 (1.97%) SC Cleared
6 15 (1.23%) Microsoft Certified Professional
7 9 (0.74%) Computer Science Degree
7 9 (0.74%) HND
8 7 (0.58%) DV Cleared
8 7 (0.58%) HNC
9 6 (0.49%) MBCS
10 5 (0.41%) SAP Certification
11 4 (0.33%) BPSS Clearance
11 4 (0.33%) CCNA
11 4 (0.33%) Cisco Certification
12 3 (0.25%) Azure Certification
12 3 (0.25%) ITIL Certification
12 3 (0.25%) ITIL Foundation Certificate
12 3 (0.25%) MCSA
13 2 (0.16%) Network+ Certification
Quality Assurance & Compliance
1 69 (5.67%) SLA
2 21 (1.73%) ISO/IEC 27001
3 17 (1.40%) Cyber Essentials
4 16 (1.32%) Data Quality
5 13 (1.07%) Accessibility
6 10 (0.82%) GDPR
7 8 (0.66%) QA
8 7 (0.58%) Cyber Essentials PLUS
9 4 (0.33%) Actionable Recommendations
10 2 (0.16%) PCI DSS
11 1 (0.082%) DICOM
11 1 (0.082%) PMO
System Software
1 251 (20.64%) Active Directory
2 20 (1.64%) Hyper-V
3 19 (1.56%) VMware Infrastructure
4 11 (0.90%) Virtual Desktop
5 6 (0.49%) BitLocker
6 5 (0.41%) Firmware
6 5 (0.41%) XenApp
7 3 (0.25%) Docker
7 3 (0.25%) Microsoft Virtual Server
7 3 (0.25%) Virtual Machines
7 3 (0.25%) Virtual Servers
8 1 (0.082%) vSphere
Systems Management
1 65 (5.35%) Microsoft Intune
2 27 (2.22%) SCCM
3 7 (0.58%) Single Sign-On
4 6 (0.49%) Kibana
5 2 (0.16%) Jamf Pro
6 1 (0.082%) Autotask
6 1 (0.082%) FortiGate
6 1 (0.082%) Terraform
Vendors
1 430 (35.36%) Microsoft
2 42 (3.45%) ServiceNow
3 38 (3.13%) Oracle
4 27 (2.22%) iManage
4 27 (2.22%) VMware
5 25 (2.06%) SAP
6 17 (1.40%) Citrix
7 16 (1.32%) Starlink
8 14 (1.15%) Apple
9 13 (1.07%) Cisco
9 13 (1.07%) Freshdesk
10 12 (0.99%) Adobe
10 12 (0.99%) Google
10 12 (0.99%) IFS
10 12 (0.99%) Northgate
11 11 (0.90%) Intapp
12 10 (0.82%) IBM
12 10 (0.82%) Salesforce
13 9 (0.74%) Aderant
13 9 (0.74%) HubSpot