Period
to 21 May 2019

The median annual salary for a Support Analyst was £31,000 in advertised job vacancies during the 6 months to 21 May 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK
6 months to
21 May 2019
Same period 2018 Same period 2017
Rank 127 143 116
Rank change year-on-year +16 -27 -26
Permanent jobs requiring a Support Analyst 3,850 4,054 4,517
As % of all permanent IT jobs advertised in the UK 2.67% 2.36% 2.68%
As % of the Job Titles category 2.78% 2.45% 2.77%
Number of salaries quoted 3,316 3,564 3,940
UK median annual salary £31,000 £32,000 £31,000
Median salary % change year-on-year -3.13% +3.23% -4.62%
10th Percentile £21,000 £21,000 £21,250
90th Percentile £53,750 £52,500 £50,000
UK excluding London median annual salary £28,000 £28,000 £28,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 138,416 165,583 162,929
% of permanent IT jobs with a recognized job title 96.01% 96.41% 96.50%
Number of salaries quoted 109,868 134,836 134,784
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £28,500 £27,500 £27,500
90th Percentile £85,000 £80,000 £77,500
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Support Analyst over the 6 months to 21 May 2019.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 21 May 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +19 3,682 £31,500 -3.08% 356
UK excluding London +17 2,229 £28,000 - 237
London +36 1,589 £37,500 - 133
South East +2 722 £30,000 - 67
North of England +51 582 £25,000 -9.09% 63
Yorkshire +62 335 £22,500 -18.18% 24
Midlands -23 317 £27,500 +1.85% 47
East of England +87 275 £30,000 +5.26% 21
South West +22 210 £32,000 +29.29% 25
West Midlands -25 208 £27,500 - 28
North West +1 186 £27,500 - 32
East Midlands -10 109 £26,500 +1.92% 19
Scotland -17 84 £31,000 - 9
North East +50 61 £31,068 +12.97% 7
Wales +17 37 £28,000 +1.82% 5
Channel Islands +1 4 £24,500 -45.56%
Northern Ireland -31 4 £26,000 -20.00%

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 May 2019, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 1,658 (43.06%) Windows
2 1,271 (33.01%) SQL
3 1,226 (31.84%) Microsoft
4 1,144 (29.71%) Active Directory
5 947 (24.60%) ITIL
6 868 (22.55%) Finance
7 676 (17.56%) Office 365
8 657 (17.06%) Microsoft Office
9 641 (16.65%) Problem-Solving
10 614 (15.95%) Windows Server
11 532 (13.82%) SQL Server
12 500 (12.99%) Windows 7
13 493 (12.81%) Windows 10
14 450 (11.69%) VMware
15 413 (10.73%) Linux
16 381 (9.90%) Analytical Skills
17 352 (9.14%) SLA
18 350 (9.09%) Oracle
19 335 (8.70%) Firewall
20 324 (8.42%) Degree
21 303 (7.87%) SharePoint
22 298 (7.74%) Citrix
23 293 (7.61%) Unix
24 292 (7.58%) Cisco
25 283 (7.35%) Microsoft Azure
26 274 (7.12%) VMware Infrastructure
27 273 (7.09%) Microsoft Certification
28 245 (6.36%) .NET
29 243 (6.31%) MS Exchange
29 243 (6.31%) PowerShell

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 303 (7.87%) SharePoint
2 243 (6.31%) MS Exchange
3 113 (2.94%) IIS
4 77 (2.00%) Skype for Business
5 39 (1.01%) Exchange Server 2010
6 38 (0.99%) BizTalk Server
7 37 (0.96%) IBM Notes
8 34 (0.88%) Tomcat
8 34 (0.88%) WebSphere
9 32 (0.83%) CMS
10 31 (0.81%) Confluence
11 22 (0.57%) JBoss
12 19 (0.49%) Exchange Server 2013
13 18 (0.47%) SharePoint 2013
14 17 (0.44%) Apache
15 13 (0.34%) SharePoint 2010
16 12 (0.31%) WordPress
17 10 (0.26%) Elasticsearch
17 10 (0.26%) WebLogic
18 7 (0.18%) Oracle SOA Suite
Applications
1 657 (17.06%) Microsoft Office
2 179 (4.65%) Microsoft Excel
3 54 (1.40%) Microsoft PowerPoint
4 35 (0.91%) MS Visio
5 13 (0.34%) Microsoft Project
6 5 (0.13%) AutoCAD
6 5 (0.13%) SPSS
7 3 (0.078%) Acrobat
8 2 (0.052%) Adobe Creative Suite
8 2 (0.052%) CATIA
9 1 (0.026%) Chatbot
9 1 (0.026%) CINEMA 4D
9 1 (0.026%) InCopy
9 1 (0.026%) InDesign
9 1 (0.026%) Photoshop
9 1 (0.026%) Revit
9 1 (0.026%) SOLIDWORKS
9 1 (0.026%) S-PLUS
9 1 (0.026%) Spreadsheet
Business Applications
1 70 (1.82%) Dynamics CRM
2 56 (1.45%) Oracle EBS
3 52 (1.35%) Dynamics AX
4 45 (1.17%) Oracle EBS R12
5 32 (0.83%) Salesforce.com CRM
6 28 (0.73%) Oracle 11i
7 25 (0.65%) SAP FI
8 24 (0.62%) Oracle Payroll
8 24 (0.62%) SAP CO
8 24 (0.62%) SAP FI/CO
8 24 (0.62%) SAP SD
8 24 (0.62%) thinkFolio
9 21 (0.55%) Oracle General Ledger
10 19 (0.49%) Oracle Financials
10 19 (0.49%) SAP MM
11 17 (0.44%) NetSuite
12 15 (0.39%) Dynamics NAV
12 15 (0.39%) Oracle Assets
13 14 (0.36%) Oracle Payables
13 14 (0.36%) SAP HR
Cloud Services
1 676 (17.56%) Office 365
2 283 (7.35%) Microsoft Azure
3 111 (2.88%) Amazon AWS
4 99 (2.57%) SaaS
5 39 (1.01%) Power Platform
6 32 (0.83%) Azure Active Directory
7 31 (0.81%) Dynamics 365
8 24 (0.62%) G Suite
9 23 (0.60%) IaaS
10 15 (0.39%) Akamai
11 13 (0.34%) Adobe Creative Cloud
12 10 (0.26%) Cloud Computing
12 10 (0.26%) GitHub
12 10 (0.26%) Google Cloud Platform
12 10 (0.26%) Mimecast
13 9 (0.23%) Adobe Analytics
14 8 (0.21%) Amazon CloudWatch
14 8 (0.21%) AWS CloudFormation
14 8 (0.21%) PowerApps
15 7 (0.18%) OneDrive
Communications & Networking
1 335 (8.70%) Firewall
2 226 (5.87%) LAN
3 219 (5.69%) TCP/IP
4 211 (5.48%) DNS
5 198 (5.14%) VoIP
6 194 (5.04%) WAN
7 193 (5.01%) DHCP
8 155 (4.03%) Wireless
9 142 (3.69%) VPN
10 98 (2.55%) 3G
11 96 (2.49%) ADSL
11 96 (2.49%) Broadband
12 80 (2.08%) Skype
13 78 (2.03%) Internet
14 71 (1.84%) SAN
15 44 (1.14%) VLAN
16 42 (1.09%) Network Security
17 39 (1.01%) IP Telephony
18 37 (0.96%) NAS
19 27 (0.70%) HTTPS
Database & Business Intelligence
1 532 (13.82%) SQL Server
2 115 (2.99%) SQL Server Reporting Services
3 102 (2.65%) SQL Server Integration Services
4 97 (2.52%) Relational Database
5 59 (1.53%) RDBMS
6 49 (1.27%) Data Warehouse
6 49 (1.27%) MySQL
7 41 (1.06%) Oracle Database
8 38 (0.99%) SQL Server 2008
9 31 (0.81%) Power BI
9 31 (0.81%) SQL Server 2012
9 31 (0.81%) SQL Server 2016
10 29 (0.75%) BusinessObjects
11 23 (0.60%) DB2
11 23 (0.60%) SQL Server Analysis Services
12 21 (0.55%) Crystal Reports
13 18 (0.47%) NoSQL
14 17 (0.44%) QlikView
15 14 (0.36%) PostgreSQL
16 13 (0.34%) Oracle Reports
Development Applications
1 78 (2.03%) JIRA
2 29 (0.75%) Eclipse
3 24 (0.62%) Git (software)
4 22 (0.57%) Subversion
5 21 (0.55%) Visual Studio
6 18 (0.47%) Oracle Forms
7 17 (0.44%) Visual Studio Team System
8 13 (0.34%) FrontPage
9 12 (0.31%) Hudson
9 12 (0.31%) Team Foundation Server
10 9 (0.23%) WinDbg
11 8 (0.21%) Jenkins
12 6 (0.16%) GitLab
13 5 (0.13%) Bitbucket
14 4 (0.10%) Maven
14 4 (0.10%) SQL Server Management Studio (SSMS)
15 3 (0.078%) Ant
15 3 (0.078%) IntelliJ
15 3 (0.078%) JUnit
15 3 (0.078%) Toad
General
1 868 (22.55%) Finance
2 203 (5.27%) Banking
3 144 (3.74%) Retail
4 133 (3.45%) Front Office
5 117 (3.04%) Law
6 110 (2.86%) Legal
7 105 (2.73%) Back Office
8 100 (2.60%) Manufacturing
9 97 (2.52%) Marketing
10 46 (1.19%) Advertising
11 45 (1.17%) Telecoms
12 30 (0.78%) Investment Banking
13 25 (0.65%) Financial Institution
14 21 (0.55%) Billing
15 19 (0.49%) Automotive
16 18 (0.47%) Local Government
17 17 (0.44%) Pharmaceutical
18 13 (0.34%) French Language
18 13 (0.34%) Games
19 10 (0.26%) Electronics
Libraries, Frameworks & Software Standards
1 245 (6.36%) .NET
2 159 (4.13%) HTML
3 149 (3.87%) XML
4 86 (2.23%) Web Services
5 75 (1.95%) FIX Protocol
6 66 (1.71%) CSS
7 59 (1.53%) ASP.NET
8 42 (1.09%) JSON
9 31 (0.81%) SOAP
10 28 (0.73%) jQuery
10 28 (0.73%) WebSphere MQ
11 24 (0.62%) .NET Framework
11 24 (0.62%) Ajax
11 24 (0.62%) Middleware
12 20 (0.52%) Servlets
12 20 (0.52%) Software Packaging
13 19 (0.49%) EDI
13 19 (0.49%) Spring
14 18 (0.47%) JMS
14 18 (0.47%) JSP
Miscellaneous
1 381 (9.90%) Analytical Skills
2 186 (4.83%) Self-Motivation
3 145 (3.77%) Data Centre
4 105 (2.73%) Management Information System
5 92 (2.39%) Fintech
6 89 (2.31%) Video Conferencing
7 74 (1.92%) Equities
8 64 (1.66%) Enterprise Software
9 59 (1.53%) iPhone
10 56 (1.45%) iPad
11 53 (1.38%) Driving Licence
12 52 (1.35%) Smartphone
13 50 (1.30%) Blackberry
13 50 (1.30%) Foreign Exchange (FX)
14 45 (1.17%) EPoS
15 39 (1.01%) Derivative
16 38 (0.99%) Fixed Income
17 31 (0.81%) Hedge funds
17 31 (0.81%) User Experience
18 29 (0.75%) Data Structures
Operating Systems
1 1,658 (43.06%) Windows
2 614 (15.95%) Windows Server
3 500 (12.99%) Windows 7
4 493 (12.81%) Windows 10
5 413 (10.73%) Linux
6 293 (7.61%) Unix
7 243 (6.31%) Windows Server 2012
8 215 (5.58%) Windows Server 2008
9 118 (3.06%) Apple iOS
10 111 (2.88%) Android
11 95 (2.47%) Windows 8
12 80 (2.08%) Red Hat Enterprise Linux
13 60 (1.56%) Mac OS
14 50 (1.30%) Windows Server 2003
15 43 (1.12%) Mac OS X
16 39 (1.01%) CentOS
17 27 (0.70%) Windows XP
18 19 (0.49%) Solaris
19 17 (0.44%) AIX
20 15 (0.39%) zOS
Processes & Methodologies
1 947 (24.60%) ITIL
2 641 (16.65%) Problem-Solving
3 227 (5.90%) CRM
4 190 (4.94%) ERP
5 183 (4.75%) Incident Management
6 162 (4.21%) Service Management
7 153 (3.97%) Agile Software Development
7 153 (3.97%) Problem Management
8 143 (3.71%) Change Management
9 136 (3.53%) Root Cause Analysis
10 126 (3.27%) Business Intelligence
10 126 (3.27%) Computer Science
11 119 (3.09%) Service Delivery
12 118 (3.06%) Continuous Improvement
13 109 (2.83%) Supplier Management
14 104 (2.70%) Asset Management
14 104 (2.70%) Project Management
15 98 (2.55%) ITSM
15 98 (2.55%) Time Management
16 87 (2.26%) Process Improvement
Programming Languages
1 1,271 (33.01%) SQL
2 243 (6.31%) PowerShell
3 204 (5.30%) Java
4 181 (4.70%) C#
5 129 (3.35%) T-SQL
6 113 (2.94%) JavaScript
7 99 (2.57%) Python
8 95 (2.47%) PL/SQL
9 82 (2.13%) Perl
10 71 (1.84%) Bash Shell
11 59 (1.53%) Shell Script
12 50 (1.30%) C
13 43 (1.12%) C++
13 43 (1.12%) VB.NET
14 33 (0.86%) VB
15 31 (0.81%) VBA
16 26 (0.68%) PHP
17 21 (0.55%) Ruby
18 18 (0.47%) VBScript
19 13 (0.34%) COBOL
Qualifications
1 324 (8.42%) Degree
2 273 (7.09%) Microsoft Certification
3 214 (5.56%) Cisco Certification
4 201 (5.22%) CCNA
5 169 (4.39%) MCSE
6 100 (2.60%) VMware Certified Professional (VCP)
7 94 (2.44%) MCITP
8 79 (2.05%) Security Cleared
9 75 (1.95%) MCP
10 68 (1.77%) CCNP
10 68 (1.77%) ITIL Certification
11 65 (1.69%) Computer Science Degree
12 59 (1.53%) MCSA
13 46 (1.19%) ITIL Foundation Certificate
14 44 (1.14%) A+ Certification
15 39 (1.01%) SC Cleared
16 18 (0.47%) CCENT
17 13 (0.34%) MCTS
18 11 (0.29%) PRINCE2 Certification
19 10 (0.26%) MCDST
Quality Assurance & Compliance
1 352 (9.14%) SLA
2 73 (1.90%) ISO/IEC 27001
2 73 (1.90%) QA
3 64 (1.66%) ISO 9001
4 18 (0.47%) Data Quality
4 18 (0.47%) PMO
5 16 (0.42%) PCI DSS
6 13 (0.34%) GDPR
7 8 (0.21%) ISO/IEC 20000
8 5 (0.13%) Cyber Essentials
9 2 (0.052%) HL7
9 2 (0.052%) ISO 15022
9 2 (0.052%) ISO 20022
9 2 (0.052%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 2 (0.052%) Sarbanes-Oxley
10 1 (0.026%) ISAE 3402
10 1 (0.026%) ISO 22301
10 1 (0.026%) P3O
System Software
1 1,144 (29.71%) Active Directory
2 274 (7.12%) VMware Infrastructure
3 139 (3.61%) Hyper-V
4 46 (1.19%) Docker
5 36 (0.94%) XenApp
6 33 (0.86%) VMware ESXi
7 32 (0.83%) Virtual Servers
8 29 (0.75%) vSphere
9 21 (0.55%) Firmware
10 16 (0.42%) Virtual Desktop
11 15 (0.39%) Terminal Services
11 15 (0.39%) VMware Workstation
12 14 (0.36%) XenDesktop
13 13 (0.34%) Microsoft App-V
14 11 (0.29%) Microsoft Virtual Server
15 8 (0.21%) Virtual Machines
16 4 (0.10%) Forefront TMG
17 3 (0.078%) Citrix Hypervisor
17 3 (0.078%) Terminal Server
18 2 (0.052%) DFS Replication
Systems Management
1 166 (4.31%) SCCM
2 46 (1.19%) WSUS
3 33 (0.86%) Control-M
4 27 (0.70%) Puppet
5 26 (0.68%) Kubernetes
6 20 (0.52%) Perfmon
7 16 (0.42%) Opscode Chef
8 15 (0.39%) AirWatch
8 15 (0.39%) Jamf Pro
9 14 (0.36%) Backup Exec
10 13 (0.34%) Symantec Endpoint Protection
11 11 (0.29%) Ansible
12 10 (0.26%) vCenter Server
13 9 (0.23%) Microsoft Intune
13 9 (0.23%) Terraform
13 9 (0.23%) WebSphere Cast Iron
14 7 (0.18%) Tivoli Storage Manager
15 6 (0.16%) Microsoft Clustering
15 6 (0.16%) SCOM
16 4 (0.10%) Microsoft Data Protection Manager
Vendors
1 1,226 (31.84%) Microsoft
2 450 (11.69%) VMware
3 350 (9.09%) Oracle
4 298 (7.74%) Citrix
5 292 (7.58%) Cisco
6 145 (3.77%) Apple
7 122 (3.17%) Meraki
8 113 (2.94%) Salesforce.com
9 111 (2.88%) ServiceNow
10 109 (2.83%) SAP
11 105 (2.73%) Polycom
12 100 (2.60%) Red Hat
13 98 (2.55%) Aruba
14 65 (1.69%) HP
15 63 (1.64%) Bloomberg
16 49 (1.27%) Reuters
17 45 (1.17%) Adobe
18 37 (0.96%) Lotus
19 35 (0.91%) Tableau
20 34 (0.88%) iManage