Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 29 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
29 Jul 2026
Same period 2025 Same period 2024
Rank 157 131 217
Rank change year-on-year -26 +86 0
Permanent jobs requiring a Support Analyst 1,316 1,186 1,117
As % of all permanent jobs in the UK 1.29% 2.40% 1.28%
As % of the Job Titles category 1.37% 2.67% 1.35%
Number of salaries quoted 1,076 1,012 823
10th Percentile £26,250 £25,438 £24,000
25th Percentile £30,000 £28,000 £28,125
Median annual salary (50th Percentile) £35,000 £34,500 £35,000
Median % change year-on-year +1.45% -1.43% -
75th Percentile £42,500 £46,250 £45,000
90th Percentile £48,750 £57,500 £62,150
UK excluding London median annual salary £32,500 £32,500 £32,500
% change year-on-year - - +4.84%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 95,972 44,419 82,565
% of permanent jobs with a recognized job title 94.36% 90.03% 94.80%
Number of salaries quoted 65,619 26,374 56,860
10th Percentile £30,000 £28,500 £30,000
25th Percentile £40,000 £37,500 £40,000
Median annual salary (50th Percentile) £55,000 £55,000 £55,000
Median % change year-on-year - - -8.33%
75th Percentile £75,000 £75,000 £71,250
90th Percentile £96,250 £96,250 £90,000
UK excluding London median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -5.66%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 29 July 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 29 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -24 1,196 £35,000 +2.94% 111
UK excluding London +8 1,068 £32,500 - 95
South East +34 307 £34,500 -1.43% 32
Work from Home -10 292 £38,000 +8.57% 40
North of England -8 236 £35,000 +21.74% 24
London -49 225 £42,500 -10.53% 21
Midlands -33 171 £35,000 +7.69% 18
South West -30 143 £32,500 - 8
North West +20 122 £35,000 +6.46% 16
East of England -15 114 £30,000 +1.69% 19
Yorkshire -23 111 £35,000 +22.81% 6
East Midlands -26 95 £35,000 +18.64% 10
Scotland +70 78 £30,000 -30.64% 1
West Midlands -48 76 £37,500 +11.94% 8
Wales -56 16 £35,000 +16.67%
Northern Ireland -67 3 £32,000 -36.00%
North East -72 3 £30,000 -7.69% 3

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 29 July 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 463 (35.18%) Microsoft
2 418 (31.76%) Windows
3 388 (29.48%) Microsoft 365
4 334 (25.38%) Problem-Solving
5 272 (20.67%) Active Directory
6 267 (20.29%) SQL
7 221 (16.79%) Azure
8 198 (15.05%) ITIL
9 193 (14.67%) Continuous Improvement
10 181 (13.75%) Customer Service
11 156 (11.85%) ERP
12 129 (9.80%) Windows Server
13 125 (9.50%) Microsoft Office
14 124 (9.42%) ITSM
15 119 (9.04%) Entra ID
16 113 (8.59%) SharePoint
17 105 (7.98%) Degree
18 101 (7.67%) Service Management
19 87 (6.61%) Microsoft Intune
20 83 (6.31%) Windows 10
21 80 (6.08%) Business Intelligence
21 80 (6.08%) Process Improvement
22 79 (6.00%) Microsoft Exchange
22 79 (6.00%) SQL Server
23 77 (5.85%) Power Platform
24 65 (4.94%) Microsoft Excel
25 63 (4.79%) Incident Management
26 62 (4.71%) Service Delivery
27 61 (4.64%) Change Management
28 60 (4.56%) OneDrive

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 113 (8.59%) SharePoint
2 79 (6.00%) Microsoft Exchange
3 27 (2.05%) IIS
4 12 (0.91%) Skype for Business
5 6 (0.46%) Confluence
6 5 (0.38%) CMS
7 3 (0.23%) SAS
8 2 (0.15%) Tomcat
9 1 (0.076%) Blackberry Enterprise Server
9 1 (0.076%) WebSphere
9 1 (0.076%) WebSphere Application Server
Applications
1 125 (9.50%) Microsoft Office
2 65 (4.94%) Microsoft Excel
3 21 (1.60%) Microsoft PowerPoint
4 3 (0.23%) MS Visio
4 3 (0.23%) Photoshop
5 2 (0.15%) Siemens NX
6 1 (0.076%) Revit
Business Applications
1 20 (1.52%) Dynamics CRM
2 16 (1.22%) Unit4 Business World
3 14 (1.06%) Oracle Retail
3 14 (1.06%) Visualfiles
4 11 (0.84%) Dynamics NAV
4 11 (0.84%) NetSuite
5 10 (0.76%) Oracle Financials
6 9 (0.68%) Dynamics AX
6 9 (0.68%) Elite 3E
7 8 (0.61%) Oracle EBS
8 6 (0.46%) NEC Housing
8 6 (0.46%) Oracle Assets
8 6 (0.46%) Oracle Receivables
8 6 (0.46%) Shopify
9 5 (0.38%) Infor M3
9 5 (0.38%) SAP Business One
10 4 (0.30%) Exchequer
10 4 (0.30%) JDE OneWorld
10 4 (0.30%) Oracle Applications
10 4 (0.30%) Primavera
Cloud Services
1 388 (29.48%) Microsoft 365
2 221 (16.79%) Azure
3 119 (9.04%) Entra ID
4 77 (5.85%) Power Platform
5 60 (4.56%) OneDrive
6 59 (4.48%) SaaS
7 56 (4.26%) Dynamics 365
8 22 (1.67%) Power Automate
9 21 (1.60%) AWS
9 21 (1.60%) PowerApps
10 16 (1.22%) Microsoft Copilot
11 11 (0.84%) Boomi
11 11 (0.84%) IaaS
11 11 (0.84%) iPaaS
11 11 (0.84%) PaaS
11 11 (0.84%) Workato
12 10 (0.76%) Azure DevOps
12 10 (0.76%) ClickUp
13 9 (0.68%) Google Workspace
14 8 (0.61%) GCP
Communications & Networking
1 59 (4.48%) DNS
2 54 (4.10%) DHCP
2 54 (4.10%) VPN
3 48 (3.65%) Firewall
4 47 (3.57%) WAN
5 37 (2.81%) TCP/IP
6 35 (2.66%) Wi-Fi
7 32 (2.43%) LAN
8 27 (2.05%) VoIP
9 26 (1.98%) Broadband
10 25 (1.90%) Unified Communications
11 19 (1.44%) VLAN
12 17 (1.29%) 4G
13 15 (1.14%) WebEx
14 12 (0.91%) Skype
15 11 (0.84%) SD-WAN
16 9 (0.68%) Wireless
17 7 (0.53%) Network Security
18 6 (0.46%) MPLS
18 6 (0.46%) Structured Cabling
Database & Business Intelligence
1 79 (6.00%) SQL Server
2 56 (4.26%) Power BI
3 27 (2.05%) Crystal Reports
4 14 (1.06%) Relational Database
5 13 (0.99%) SQL Server Reporting Services
6 12 (0.91%) SQL Server Integration Services
7 8 (0.61%) Data Warehouse
7 8 (0.61%) PostgreSQL
8 7 (0.53%) BusinessObjects
8 7 (0.53%) Metabase
8 7 (0.53%) Power Query
9 5 (0.38%) MySQL
10 4 (0.30%) Db2
10 4 (0.30%) Oracle Reports
11 3 (0.23%) Oracle Database
11 3 (0.23%) SAP BW
12 2 (0.15%) Qlik Sense
12 2 (0.15%) Tableau
13 1 (0.076%) SQL Server Analysis Services
Development Applications
1 51 (3.88%) JIRA
2 7 (0.53%) Visual Studio
3 4 (0.30%) Eclipse
3 4 (0.30%) Git
3 4 (0.30%) Oracle Forms
3 4 (0.30%) Toad
4 1 (0.076%) SQL Server Management Studio (SSMS)
General
1 409 (31.08%) Social Skills
2 212 (16.11%) Finance
3 150 (11.40%) Analytical Skills
4 87 (6.61%) Manufacturing
5 80 (6.08%) Legal
6 76 (5.78%) Law
7 65 (4.94%) Retail
8 61 (4.64%) Organisational Skills
9 54 (4.10%) Documentation Skills
10 28 (2.13%) Banking
11 21 (1.60%) Advertising
12 18 (1.37%) Telecoms
13 17 (1.29%) Public Sector
14 11 (0.84%) Front Office
14 11 (0.84%) Legal Technology
15 10 (0.76%) Automotive
15 10 (0.76%) Inclusion and Diversity
16 9 (0.68%) Investment Banking
16 9 (0.68%) Local Government
17 8 (0.61%) International Banking
Libraries, Frameworks & Software Standards
1 30 (2.28%) .NET
1 30 (2.28%) Web Services
2 24 (1.82%) XML
3 22 (1.67%) HTML
4 20 (1.52%) CSS
5 14 (1.06%) REST
6 12 (0.91%) .NET Framework
7 11 (0.84%) FIX Protocol
7 11 (0.84%) SOAP
8 9 (0.68%) Middleware
9 5 (0.38%) EDI
10 3 (0.23%) Elastic Stack
10 3 (0.23%) JSON
10 3 (0.23%) Kafka
11 2 (0.15%) 802.1X
12 1 (0.076%) SAP CAF
12 1 (0.076%) XSL
Miscellaneous
1 67 (5.09%) Onboarding
2 61 (4.64%) Driving Licence
3 33 (2.51%) Self-Motivation
3 33 (2.51%) Video Conferencing
4 26 (1.98%) Analytical Mindset
5 23 (1.75%) Management Information System
6 22 (1.67%) Client/Server
7 11 (0.84%) Hybrid Cloud
8 10 (0.76%) NHS
9 9 (0.68%) Fixed Income
10 8 (0.61%) CMDB
10 8 (0.61%) Data Structures
10 8 (0.61%) Enterprise Software
11 7 (0.53%) Housing Association
12 6 (0.46%) Data Centre
12 6 (0.46%) Low-Code
12 6 (0.46%) Manufacturing Execution System
12 6 (0.46%) Operational Technology
12 6 (0.46%) Product Ownership
13 5 (0.38%) Blog
Operating Systems
1 418 (31.76%) Windows
2 129 (9.80%) Windows Server
3 83 (6.31%) Windows 10
4 42 (3.19%) Linux
5 38 (2.89%) Android
6 29 (2.20%) Mac OS
7 17 (1.29%) Windows Server 2019
8 15 (1.14%) Apple iOS
9 4 (0.30%) Unix
10 3 (0.23%) Windows Server 2012
Processes & Methodologies
1 334 (25.38%) Problem-Solving
2 198 (15.05%) ITIL
3 193 (14.67%) Continuous Improvement
4 181 (13.75%) Customer Service
5 156 (11.85%) ERP
6 124 (9.42%) ITSM
7 101 (7.67%) Service Management
8 80 (6.08%) Business Intelligence
8 80 (6.08%) Process Improvement
9 63 (4.79%) Incident Management
10 62 (4.71%) Service Delivery
11 61 (4.64%) Change Management
12 51 (3.88%) CRM
12 51 (3.88%) Cybersecurity
13 50 (3.80%) Stakeholder Engagement
14 49 (3.72%) Root Cause Analysis
15 46 (3.50%) Project Delivery
16 36 (2.74%) Data Management
16 36 (2.74%) User Acceptance Testing
16 36 (2.74%) Workflow
Programming Languages
1 267 (20.29%) SQL
2 46 (3.50%) PowerShell
3 35 (2.66%) C#
4 28 (2.13%) JavaScript
5 12 (0.91%) PL/SQL
6 11 (0.84%) Python
6 11 (0.84%) T-SQL
7 9 (0.68%) C++
8 8 (0.61%) Java
8 8 (0.61%) PHP
9 5 (0.38%) VB.NET
10 4 (0.30%) Delphi
10 4 (0.30%) Pascal
11 3 (0.23%) ABAP
11 3 (0.23%) VBA
12 2 (0.15%) Tcl
12 2 (0.15%) VB
Qualifications
1 105 (7.98%) Degree
2 43 (3.27%) Security Cleared
3 41 (3.12%) A+ Certification
4 38 (2.89%) Microsoft Certification
5 23 (1.75%) SC Cleared
6 13 (0.99%) Microsoft Certified Professional
7 11 (0.84%) ITIL Foundation Certificate
8 8 (0.61%) Computer Science Degree
9 7 (0.53%) CCNA
9 7 (0.53%) Cisco Certification
10 6 (0.46%) MBCS
11 5 (0.38%) AAT
11 5 (0.38%) HNC
11 5 (0.38%) Network+ Certification
12 4 (0.30%) DV Cleared
12 4 (0.30%) ITIL Certification
13 3 (0.23%) Azure Certification
13 3 (0.23%) BPSS Clearance
13 3 (0.23%) HND
13 3 (0.23%) SAP Certification
Quality Assurance & Compliance
1 50 (3.80%) SLA
2 21 (1.60%) ISO/IEC 27001
3 18 (1.37%) Cyber Essentials
4 16 (1.22%) Data Quality
5 8 (0.61%) GDPR
5 8 (0.61%) QA
6 7 (0.53%) Accessibility
6 7 (0.53%) Cyber Essentials PLUS
7 2 (0.15%) Actionable Recommendations
7 2 (0.15%) PCI DSS
8 1 (0.076%) DICOM
8 1 (0.076%) PMO
System Software
1 272 (20.67%) Active Directory
2 28 (2.13%) Hyper-V
3 24 (1.82%) VMware Infrastructure
4 11 (0.84%) Virtual Desktop
5 7 (0.53%) Firmware
6 6 (0.46%) BitLocker
7 5 (0.38%) XenApp
8 3 (0.23%) Docker
8 3 (0.23%) Microsoft Virtual Server
8 3 (0.23%) Virtual Machines
8 3 (0.23%) Virtual Servers
9 1 (0.076%) vSphere
Systems Management
1 87 (6.61%) Microsoft Intune
2 21 (1.60%) SCCM
3 7 (0.53%) Single Sign-On
3 7 (0.53%) Systems Management Server (SMS)
4 6 (0.46%) Kibana
5 3 (0.23%) Jamf Pro
6 2 (0.15%) FortiGate
6 2 (0.15%) Grafana
7 1 (0.076%) Autotask
7 1 (0.076%) Cisco CUCM
7 1 (0.076%) Failover Clustering
7 1 (0.076%) Microsoft Clustering
7 1 (0.076%) Terraform
Vendors
1 463 (35.18%) Microsoft
2 58 (4.41%) ServiceNow
3 35 (2.66%) Oracle
4 32 (2.43%) VMware
5 28 (2.13%) iManage
6 22 (1.67%) Cisco
7 21 (1.60%) Apple
8 19 (1.44%) Citrix
9 18 (1.37%) SAP
10 17 (1.29%) Starlink
11 16 (1.22%) IFS
12 14 (1.06%) Epicor
13 12 (0.91%) Aderant
13 12 (0.91%) Google
13 12 (0.91%) IBM
13 12 (0.91%) Sage
13 12 (0.91%) Salesforce
14 11 (0.84%) Intapp
14 11 (0.84%) Polycom
14 11 (0.84%) SolarWinds