Period
to 30 November 2021

The median annual salary for a Support Analyst was £32,500 in advertised job vacancies during the 6 months to 30 November 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK
6 months to
30 Nov 2021
Same period 2020 Same period 2019
Rank 230 221 161
Rank change year-on-year -9 -60 -16
Permanent jobs requiring a Support Analyst 1,969 829 3,058
As % of all permanent jobs advertised in the UK 1.52% 1.52% 2.27%
As % of the Job Titles category 1.67% 1.59% 2.38%
Number of salaries quoted 1,656 757 2,620
10th Percentile £22,500 £21,250 £21,000
25th Percentile £25,750 £26,000 £24,750
Median annual salary (50th Percentile) £32,500 £32,500 £30,000
Median % change year-on-year - +8.33% -7.69%
75th Percentile £42,500 £43,750 £40,000
90th Percentile £58,750 £60,000 £52,625
UK excluding London median annual salary £28,500 £30,000 £27,500
% change year-on-year -5.00% +9.09% -1.79%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 117,933 52,029 128,561
% of permanent IT jobs with a recognized job title 91.33% 95.12% 95.63%
Number of salaries quoted 82,126 43,783 104,256
10th Percentile £32,000 £32,250 £28,250
25th Percentile £42,500 £41,250 £37,500
Median annual salary (50th Percentile) £57,500 £55,000 £50,000
Median % change year-on-year +4.55% +10.00% -
75th Percentile £76,250 £72,500 £70,000
90th Percentile £95,000 £87,500 £85,000
UK excluding London median annual salary £50,000 £47,500 £45,000
% change year-on-year +5.26% +5.56% -

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 30 November 2021.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 30 November 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -1 1,756 £32,500 - 432
UK excluding London -10 1,235 £28,500 -5.00% 341
London -13 664 £40,000 - 121
South East +6 376 £29,000 -3.33% 91
Midlands -13 236 £27,500 -8.33% 70
North of England -73 230 £30,000 -9.09% 85
Work from Home -150 200 £35,000 +6.06% 59
West Midlands -5 168 £28,000 +4.67% 41
North West -37 139 £31,000 +6.90% 26
South West 0 133 £26,250 -4.55% 36
East of England -57 111 £32,000 +8.47% 28
Scotland -6 98 £28,500 +2.70% 20
Yorkshire -105 74 £29,000 -27.50% 45
East Midlands -44 68 £25,000 -23.08% 27
Wales -6 45 £26,500 -16.54% 8
North East -18 17 £20,000 -33.33% 14
Channel Islands - 6 £50,000 -
Northern Ireland -51 2 £34,000 +44.68% 2

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 30 November 2021, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 874 (44.39%) Windows
2 746 (37.89%) Microsoft
3 742 (37.68%) Social Skills
4 660 (33.52%) Microsoft 365
5 613 (31.13%) Active Directory
6 577 (29.30%) SQL
7 430 (21.84%) Windows 10
8 407 (20.67%) ITIL
9 385 (19.55%) Problem-Solving
10 355 (18.03%) Microsoft Office
11 342 (17.37%) Azure
12 339 (17.22%) Finance
13 325 (16.51%) Windows Server
14 252 (12.80%) Analytical Skills
15 223 (11.33%) SLA
16 214 (10.87%) SQL Server
17 206 (10.46%) Linux
18 177 (8.99%) Citrix
19 166 (8.43%) Oracle
20 164 (8.33%) SharePoint
21 161 (8.18%) Firewall
21 161 (8.18%) PowerShell
22 160 (8.13%) VMware
23 157 (7.97%) Degree
24 156 (7.92%) DNS
25 147 (7.47%) DHCP
26 139 (7.06%) SCCM
27 134 (6.81%) Windows 7
27 134 (6.81%) Service Management
27 134 (6.81%) TCP/IP

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 164 (8.33%) SharePoint
2 104 (5.28%) MS Exchange
3 40 (2.03%) IIS
4 21 (1.07%) GeoServer
5 19 (0.96%) CMS
6 18 (0.91%) Confluence
7 13 (0.66%) Apache
7 13 (0.66%) Exchange Server 2013
8 11 (0.56%) Tomcat
9 10 (0.51%) Skype for Business
9 10 (0.51%) WebLogic
10 8 (0.41%) Oracle HTTP Server
10 8 (0.41%) Umbraco
11 6 (0.30%) Oracle Workflow
12 4 (0.20%) SharePoint 2013
13 3 (0.15%) BizTalk Server
13 3 (0.15%) Moodle
14 2 (0.10%) Elasticsearch
14 2 (0.10%) Office Communications Server
14 2 (0.10%) Oracle SOA Suite
Applications
1 355 (18.03%) Microsoft Office
2 123 (6.25%) Microsoft Excel
3 42 (2.13%) Microsoft PowerPoint
4 8 (0.41%) InVision
5 4 (0.20%) SketchUp
6 3 (0.15%) Chatbot
6 3 (0.15%) MS Visio
7 2 (0.10%) Oracle Smart View
7 2 (0.10%) Spreadsheet
8 1 (0.051%) Adobe Creative Suite
Business Applications
1 25 (1.27%) Remedy ITSM
2 21 (1.07%) Dynamics CRM
3 15 (0.76%) Dynamics NAV
3 15 (0.76%) Oracle Payables
3 15 (0.76%) Oracle Receivables
4 13 (0.66%) Dynamics AX
5 12 (0.61%) NetSuite
6 11 (0.56%) Oracle Cash Management
6 11 (0.56%) Oracle EBS
7 10 (0.51%) Oracle Assets
7 10 (0.51%) SAP Business One
8 9 (0.46%) Oracle Procure-to-Pay
9 5 (0.25%) IBM Planning Analytics
9 5 (0.25%) Oracle EBS R12
9 5 (0.25%) Oracle ERP
9 5 (0.25%) SAP SD
10 4 (0.20%) Cognos Controller
10 4 (0.20%) Oracle Financials
10 4 (0.20%) Unit4 Business World
10 4 (0.20%) Visualfiles
Cloud Services
1 660 (33.52%) Microsoft 365
2 342 (17.37%) Azure
3 110 (5.59%) AWS
4 68 (3.45%) Power Platform
5 61 (3.10%) Dynamics 365
6 51 (2.59%) Azure Active Directory
7 49 (2.49%) SaaS
8 32 (1.63%) Power Automate
9 25 (1.27%) OneDrive
10 24 (1.22%) PowerApps
11 18 (0.91%) Cloud Computing
12 16 (0.81%) Azure Logic Apps
12 16 (0.81%) Google Workspace
12 16 (0.81%) Mimecast
13 12 (0.61%) Slack
14 10 (0.51%) Amazon S3
15 9 (0.46%) Amazon EC2
16 7 (0.36%) AWS Lambda
16 7 (0.36%) GCP
16 7 (0.36%) Serverless
Communications & Networking
1 161 (8.18%) Firewall
2 156 (7.92%) DNS
3 147 (7.47%) DHCP
4 134 (6.81%) TCP/IP
5 121 (6.15%) VPN
6 104 (5.28%) LAN
7 102 (5.18%) WAN
8 48 (2.44%) VoIP
9 44 (2.23%) VLAN
10 35 (1.78%) Wireless
11 34 (1.73%) HTTP
11 34 (1.73%) Wi-Fi
12 27 (1.37%) Internet
13 23 (1.17%) SAN
14 18 (0.91%) FIX Connectivity
15 14 (0.71%) Remote Desktop
15 14 (0.71%) SD-WAN
16 13 (0.66%) Network Security
16 13 (0.66%) Unified Communications
17 12 (0.61%) Skype
Database & Business Intelligence
1 214 (10.87%) SQL Server
2 59 (3.00%) Power BI
3 57 (2.89%) SQL Server Reporting Services
4 54 (2.74%) Relational Database
5 51 (2.59%) SQL Server Integration Services
6 40 (2.03%) PostgreSQL
7 39 (1.98%) Data Warehouse
8 32 (1.63%) MySQL
9 29 (1.47%) RDBMS
10 24 (1.22%) GIS
11 21 (1.07%) QGIS
12 17 (0.86%) Oracle Database
13 16 (0.81%) Oracle Reports
14 14 (0.71%) NoSQL
15 11 (0.56%) SQL Server Analysis Services
16 10 (0.51%) Crystal Reports
17 6 (0.30%) MongoDB
17 6 (0.30%) MS Access
17 6 (0.30%) SQL Server 2008
17 6 (0.30%) Tableau
Development Applications
1 77 (3.91%) JIRA
2 9 (0.46%) Git (software)
2 9 (0.46%) Team Foundation Server
3 8 (0.41%) Axure RP
4 7 (0.36%) Visual Studio
5 5 (0.25%) Bitbucket
5 5 (0.25%) Jenkins
6 4 (0.20%) Browser DevTools
6 4 (0.20%) GitLab
7 3 (0.15%) Visual Studio Team System
8 2 (0.10%) Ant
8 2 (0.10%) Atlassian Bamboo
8 2 (0.10%) IntelliJ
8 2 (0.10%) Selenium
8 2 (0.10%) SQL Server Management Studio (SSMS)
8 2 (0.10%) Subversion
9 1 (0.051%) Bugzilla
9 1 (0.051%) LSMW
9 1 (0.051%) MSI
9 1 (0.051%) NUnit
General
1 742 (37.68%) Social Skills
2 339 (17.22%) Finance
3 252 (12.80%) Analytical Skills
4 126 (6.40%) Law
5 98 (4.98%) Legal
6 88 (4.47%) Retail
7 81 (4.11%) Back Office
7 81 (4.11%) Banking
8 63 (3.20%) Organisational Skills
9 46 (2.34%) Front Office
10 41 (2.08%) Manufacturing
10 41 (2.08%) Marketing
11 37 (1.88%) Telecoms
12 31 (1.57%) Presentation Skills
12 31 (1.57%) Public Sector
13 29 (1.47%) Advertising
14 27 (1.37%) Inclusion and Diversity
15 23 (1.17%) German Language
16 22 (1.12%) Automotive
17 18 (0.91%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 105 (5.33%) .NET
2 56 (2.84%) HTML
3 53 (2.69%) CSS
4 46 (2.34%) XML
5 37 (1.88%) FIX Protocol
6 25 (1.27%) React
7 23 (1.17%) Web Services
8 22 (1.12%) AngularJS
8 22 (1.12%) ASP.NET
9 21 (1.07%) Leaflet
9 21 (1.07%) OpenLayers
10 18 (0.91%) SOAP
11 15 (0.76%) Kafka
12 14 (0.71%) JSON
13 12 (0.61%) HTML5
13 12 (0.61%) REST
14 11 (0.56%) EDI
14 11 (0.56%) Middleware
15 9 (0.46%) CSS3
15 9 (0.46%) LAMP
Miscellaneous
1 69 (3.50%) Self-Motivation
2 68 (3.45%) Management Information System
3 51 (2.59%) Driving Licence
4 48 (2.44%) iPhone
5 44 (2.23%) Video Conferencing
6 30 (1.52%) Equities
6 30 (1.52%) User Experience
7 28 (1.42%) Derivative
8 27 (1.37%) Blackberry
9 26 (1.32%) Data Centre
10 24 (1.22%) Fat Client
10 24 (1.22%) Thin Client
11 23 (1.17%) Foreign Exchange (FX)
12 22 (1.12%) iPad
13 21 (1.07%) Hedge funds
13 21 (1.07%) NHS
14 17 (0.86%) CMDB
14 17 (0.86%) Smartphone
15 16 (0.81%) Replication
16 15 (0.76%) SWIFT
Operating Systems
1 874 (44.39%) Windows
2 430 (21.84%) Windows 10
3 325 (16.51%) Windows Server
4 206 (10.46%) Linux
5 134 (6.81%) Windows 7
6 133 (6.75%) Windows Server 2016
7 110 (5.59%) Unix
8 98 (4.98%) Windows Server 2012
9 74 (3.76%) Windows Server 2019
10 65 (3.30%) Windows Server 2008
11 58 (2.95%) Apple iOS
12 53 (2.69%) Android
13 37 (1.88%) Mac OS
14 36 (1.83%) Ubuntu
15 25 (1.27%) Mac OS X
15 25 (1.27%) Red Hat Enterprise Linux
16 20 (1.02%) Windows 8
17 19 (0.96%) CentOS
17 19 (0.96%) Solaris
18 12 (0.61%) SUSE
Processes & Methodologies
1 407 (20.67%) ITIL
2 385 (19.55%) Problem-Solving
3 134 (6.81%) Service Management
4 116 (5.89%) Incident Management
5 111 (5.64%) Agile Software Development
6 103 (5.23%) ERP
7 102 (5.18%) Change Management
8 90 (4.57%) Fintech
9 87 (4.42%) Problem Management
10 86 (4.37%) CRM
11 85 (4.32%) ITSM
12 84 (4.27%) Root Cause Analysis
13 81 (4.11%) DevOps
14 76 (3.86%) Service Delivery
15 62 (3.15%) Business Intelligence
16 54 (2.74%) Continuous Improvement
16 54 (2.74%) Disaster Recovery
17 53 (2.69%) Computer Science
18 52 (2.64%) Asset Management
19 51 (2.59%) Time Management
Programming Languages
1 577 (29.30%) SQL
2 161 (8.18%) PowerShell
3 92 (4.67%) Python
4 88 (4.47%) JavaScript
5 78 (3.96%) T-SQL
6 68 (3.45%) Java
7 67 (3.40%) C#
8 41 (2.08%) Bash Shell
8 41 (2.08%) VBA
9 31 (1.57%) Perl
10 28 (1.42%) PL/SQL
11 25 (1.27%) C
11 25 (1.27%) VB
12 14 (0.71%) Ruby
12 14 (0.71%) VB.NET
13 12 (0.61%) Shell Script
14 11 (0.56%) C++
14 11 (0.56%) Groovy
15 8 (0.41%) Kotlin
15 8 (0.41%) PHP
Qualifications
1 157 (7.97%) Degree
2 116 (5.89%) Microsoft Certification
3 75 (3.81%) Security Cleared
4 50 (2.54%) SC Cleared
5 45 (2.29%) ITIL Certification
5 45 (2.29%) MCP
6 35 (1.78%) Cisco Certification
7 34 (1.73%) Computer Science Degree
8 32 (1.63%) MCSE
9 28 (1.42%) MCSA
10 27 (1.37%) CCNA
11 20 (1.02%) DBS Check
12 18 (0.91%) A+ Certification
13 15 (0.76%) ITIL Foundation Certificate
14 14 (0.71%) HNC
15 13 (0.66%) MCDST
15 13 (0.66%) MCITP
16 11 (0.56%) HND
17 8 (0.41%) CCA
17 8 (0.41%) Citrix Certification
Quality Assurance & Compliance
1 223 (11.33%) SLA
2 48 (2.44%) QA
3 25 (1.27%) ISO/IEC 27001
4 24 (1.22%) GDPR
5 19 (0.96%) HL7
6 13 (0.66%) PMO
7 11 (0.56%) Accessibility
8 9 (0.46%) Cyber Essentials
8 9 (0.46%) PCI DSS
9 3 (0.15%) Data Quality
10 2 (0.10%) Cyber Essentials PLUS
10 2 (0.10%) Sarbanes-Oxley
11 1 (0.051%) GAMP
11 1 (0.051%) GRC
11 1 (0.051%) GxP
11 1 (0.051%) ISO 22301
11 1 (0.051%) ISO 9001
11 1 (0.051%) ISO/IEC 20000
System Software
1 613 (31.13%) Active Directory
2 91 (4.62%) VMware Infrastructure
3 65 (3.30%) Hyper-V
4 37 (1.88%) vSphere
5 34 (1.73%) XenApp
6 26 (1.32%) VMware ESXi
7 25 (1.27%) Virtual Machines
8 22 (1.12%) XenDesktop
9 16 (0.81%) VMware Workstation
10 11 (0.56%) Virtual Desktop
11 10 (0.51%) VMware Server
12 9 (0.46%) Firmware
13 8 (0.41%) BitLocker
14 4 (0.20%) Docker
14 4 (0.20%) iptables
14 4 (0.20%) NFS
14 4 (0.20%) Oracle RAC
15 3 (0.15%) Terminal Services
16 2 (0.10%) Citrix Hypervisor
16 2 (0.10%) Virtual Servers
Systems Management
1 139 (7.06%) SCCM
2 71 (3.61%) Microsoft Intune
3 35 (1.78%) Kubernetes
4 26 (1.32%) WSUS
5 18 (0.91%) Ansible
5 18 (0.91%) Nagios
6 16 (0.81%) Jamf Pro
7 14 (0.71%) Terraform
8 11 (0.56%) FortiGate
9 8 (0.41%) Backup Exec
10 5 (0.25%) Cisco UCCX
10 5 (0.25%) Prometheus
11 4 (0.20%) Data Guard
11 4 (0.20%) Kibana
11 4 (0.20%) NetBackup
11 4 (0.20%) Oracle RMAN
11 4 (0.20%) Puppet
11 4 (0.20%) Red Hat Spacewalk
11 4 (0.20%) vCenter Server
11 4 (0.20%) ZABBIX
Vendors
1 746 (37.89%) Microsoft
2 177 (8.99%) Citrix
3 166 (8.43%) Oracle
4 160 (8.13%) VMware
5 114 (5.79%) Cisco
6 72 (3.66%) Apple
7 68 (3.45%) HP
8 62 (3.15%) ServiceNow
9 54 (2.74%) iManage
10 47 (2.39%) Red Hat
11 39 (1.98%) SAP
12 36 (1.83%) Salesforce.com
13 35 (1.78%) Bloomberg
14 33 (1.68%) Sophos
15 31 (1.57%) Google
16 29 (1.47%) Dell
17 28 (1.42%) Remedy
18 24 (1.22%) Reuters
19 23 (1.17%) Veeam
20 20 (1.02%) Trayport