Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,000 per year, according to job vacancies posted during the 6 months leading to 15 October 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
15 Oct 2026
Same period 2025 Same period 2024
Rank 163 130 185
Rank change year-on-year -33 +55 -16
Permanent jobs requiring a Support Analyst 1,420 1,180 1,014
As % of all permanent jobs in the UK 1.20% 2.40% 1.43%
As % of the Job Titles category 1.29% 2.67% 1.50%
Number of salaries quoted 1,137 990 589
10th Percentile £26,250 £25,875 £25,500
25th Percentile £29,000 £28,000 £30,000
Median annual salary (50th Percentile) £34,000 £33,000 £35,500
Median % change year-on-year +3.03% -7.04% -1.39%
75th Percentile £42,500 £41,000 £47,500
90th Percentile £52,500 £53,750 £68,000
UK excluding London median annual salary £31,000 £31,250 £32,500
% change year-on-year -0.80% -3.85% -

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 109,883 44,162 67,664
% of permanent jobs with a recognized job title 92.51% 89.77% 95.35%
Number of salaries quoted 74,751 25,776 38,845
10th Percentile £30,000 £28,000 £31,250
25th Percentile £41,000 £35,500 £41,250
Median annual salary (50th Percentile) £58,500 £53,500 £55,000
Median % change year-on-year +9.35% -2.73% -8.33%
75th Percentile £76,250 £73,750 £75,000
90th Percentile £98,750 £95,000 £95,000
UK excluding London median annual salary £55,000 £46,000 £50,000
% change year-on-year +19.57% -8.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 15 October 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 15 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -29 1,274 £34,000 +3.03% 71
UK excluding London -16 1,167 £31,000 -0.80% 68
Work from Home +6 334 £37,500 +19.05% 27
South East 0 313 £33,500 - 17
North of England +28 297 £32,250 +4.03% 15
London -72 238 £44,615 -0.86% 9
North West +63 166 £32,250 +13.16% 11
Midlands -48 154 £35,000 +16.67% 17
East of England -2 152 £30,000 +9.09% 2
Yorkshire -7 120 £34,500 +25.45% 4
South West -60 120 £31,000 -11.43% 12
East Midlands -24 110 £35,000 +18.64% 11
Northern Ireland -27 67 £40,000 -
West Midlands -80 44 £34,500 +4.55% 6
Scotland +11 39 £30,000 -14.29% 2
Wales -58 25 £35,000 +16.67% 3
North East -78 11 £30,000 -9.77%

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 15 October 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 491 (34.58%) Microsoft
2 479 (33.73%) Problem-Solving
3 420 (29.58%) Windows
4 411 (28.94%) Microsoft 365
5 310 (21.83%) ITIL
6 296 (20.85%) Customer Service
7 284 (20.00%) Active Directory
8 267 (18.80%) Continuous Improvement
9 241 (16.97%) SQL
10 218 (15.35%) ITSM
11 212 (14.93%) Azure
12 193 (13.59%) Service Management
13 159 (11.20%) Degree
14 142 (10.00%) Entra ID
15 136 (9.58%) ERP
16 130 (9.15%) Windows Server
17 129 (9.08%) SharePoint
18 126 (8.87%) Microsoft Office
18 126 (8.87%) Project Delivery
19 121 (8.52%) Change Management
20 115 (8.10%) Microsoft Intune
21 105 (7.39%) Root Cause Analysis
22 102 (7.18%) User Experience
23 99 (6.97%) Stakeholder Engagement
24 96 (6.76%) DNS
25 94 (6.62%) Collaborative Working
26 90 (6.34%) Microsoft Exchange
27 89 (6.27%) DHCP
28 86 (6.06%) SaaS
29 80 (5.63%) Logistics

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 129 (9.08%) SharePoint
2 90 (6.34%) Microsoft Exchange
3 19 (1.34%) IIS
4 15 (1.06%) Confluence
5 6 (0.42%) Skype for Business
6 4 (0.28%) Office Communications Server
7 3 (0.21%) SAS
8 2 (0.14%) Tomcat
9 1 (0.070%) Blackberry Enterprise Server
9 1 (0.070%) Exchange Server 2013
Applications
1 126 (8.87%) Microsoft Office
2 57 (4.01%) Microsoft Excel
3 19 (1.34%) Microsoft PowerPoint
4 2 (0.14%) Siemens NX
5 1 (0.070%) Photoshop
5 1 (0.070%) Revit
5 1 (0.070%) Windchill
Business Applications
1 17 (1.20%) iTrent
2 15 (1.06%) Dynamics CRM
3 14 (0.99%) NetSuite
3 14 (0.99%) Oracle Retail
4 11 (0.77%) Visualfiles
5 8 (0.56%) Oracle EBS
5 8 (0.56%) Oracle Financials
6 7 (0.49%) Dynamics AX
6 7 (0.49%) Dynamics NAV
6 7 (0.49%) Fidessa
7 6 (0.42%) Infor M3
7 6 (0.42%) NEC Housing
8 5 (0.35%) Unit4 Business World
9 4 (0.28%) Oracle Applications
9 4 (0.28%) Oracle Assets
9 4 (0.28%) Oracle EBS R12
9 4 (0.28%) Oracle Procure-to-Pay
9 4 (0.28%) Oracle Receivables
9 4 (0.28%) SAP Business One
9 4 (0.28%) Shopify
Cloud Services
1 411 (28.94%) Microsoft 365
2 212 (14.93%) Azure
3 142 (10.00%) Entra ID
4 86 (6.06%) SaaS
5 64 (4.51%) Dynamics 365
6 62 (4.37%) Power Platform
7 58 (4.08%) OneDrive
8 19 (1.34%) PowerApps
9 17 (1.20%) Power Automate
10 16 (1.13%) BigCommerce
11 13 (0.92%) Google Workspace
11 13 (0.92%) Microsoft Copilot
12 12 (0.85%) Azure DevOps
13 10 (0.70%) AWS
14 9 (0.63%) Mimecast
15 6 (0.42%) GitHub
15 6 (0.42%) Slack
16 5 (0.35%) GCP
17 4 (0.28%) ChatGPT
17 4 (0.28%) OCI
Communications & Networking
1 96 (6.76%) DNS
2 89 (6.27%) DHCP
3 70 (4.93%) TCP/IP
4 52 (3.66%) Firewall
5 46 (3.24%) VPN
5 46 (3.24%) Wi-Fi
6 43 (3.03%) WAN
7 34 (2.39%) LAN
8 23 (1.62%) Unified Communications
9 19 (1.34%) VLAN
10 17 (1.20%) VoIP
11 14 (0.99%) Wireless
12 12 (0.85%) Broadband
13 11 (0.77%) SD-WAN
13 11 (0.77%) WebEx
14 10 (0.70%) 4G
14 10 (0.70%) FIX Connectivity
15 6 (0.42%) MPLS
15 6 (0.42%) Skype
15 6 (0.42%) Structured Cabling
Database & Business Intelligence
1 62 (4.37%) SQL Server
2 41 (2.89%) Power BI
3 18 (1.27%) Crystal Reports
4 6 (0.42%) Relational Database
4 6 (0.42%) SQL Server Reporting Services
5 4 (0.28%) Data Warehouse
5 4 (0.28%) Oracle Database
5 4 (0.28%) Oracle Reports
5 4 (0.28%) Qlik Sense
5 4 (0.28%) Tableau
6 3 (0.21%) MySQL
6 3 (0.21%) SQL Server Integration Services
7 2 (0.14%) Power Query
8 1 (0.070%) BusinessObjects
8 1 (0.070%) PostgreSQL
8 1 (0.070%) SQL Server Analysis Services
Development Applications
1 51 (3.59%) JIRA
2 4 (0.28%) Eclipse
2 4 (0.28%) Oracle Forms
2 4 (0.28%) Toad
3 3 (0.21%) Git
4 2 (0.14%) Hudson
General
1 562 (39.58%) Social Skills
2 240 (16.90%) Analytical Skills
3 202 (14.23%) Finance
4 96 (6.76%) Organisational Skills
5 90 (6.34%) Law
6 66 (4.65%) Manufacturing
7 64 (4.51%) Retail
8 62 (4.37%) Presentation Skills
9 60 (4.23%) Legal
10 33 (2.32%) Banking
11 31 (2.18%) Documentation Skills
12 20 (1.41%) Public Sector
13 18 (1.27%) Advertising
14 15 (1.06%) Automotive
15 12 (0.85%) Inclusion and Diversity
16 11 (0.77%) Front Office
17 9 (0.63%) Investment Banking
18 8 (0.56%) Telecoms
19 7 (0.49%) Pharmaceutical
20 6 (0.42%) Publishing
Libraries, Frameworks & Software Standards
1 30 (2.11%) XML
2 22 (1.55%) .NET
3 21 (1.48%) FIX Protocol
4 19 (1.34%) HTML
4 19 (1.34%) Web Services
5 16 (1.13%) CSS
6 13 (0.92%) REST
7 12 (0.85%) .NET Framework
7 12 (0.85%) SOAP
8 7 (0.49%) JSON
9 6 (0.42%) EDI
10 4 (0.28%) Oracle Fusion
10 4 (0.28%) WSDL
10 4 (0.28%) XSD
10 4 (0.28%) XSLT
11 3 (0.21%) ASP.NET Web Forms
11 3 (0.21%) WinForms
12 1 (0.070%) Elastic Stack
12 1 (0.070%) Kafka
12 1 (0.070%) XSL
Miscellaneous
1 84 (5.92%) Onboarding
2 68 (4.79%) Driving Licence
3 47 (3.31%) Management Information System
4 37 (2.61%) Self-Motivation
5 27 (1.90%) Video Conferencing
6 19 (1.34%) Enterprise Software
7 18 (1.27%) Analytical Mindset
8 17 (1.20%) FMCG
9 16 (1.13%) Mobile App
10 14 (0.99%) Client/Server
11 13 (0.92%) iPhone
12 11 (0.77%) CMDB
13 10 (0.70%) iPad
14 9 (0.63%) Fixed Income
15 8 (0.56%) Data Structures
16 7 (0.49%) Equities
17 6 (0.42%) Data Centre
17 6 (0.42%) Hedge funds
17 6 (0.42%) Linux Command Line
17 6 (0.42%) NHS
Operating Systems
1 420 (29.58%) Windows
2 130 (9.15%) Windows Server
3 76 (5.35%) Windows 10
4 50 (3.52%) Linux
5 24 (1.69%) Android
5 24 (1.69%) Apple iOS
5 24 (1.69%) macOS
6 16 (1.13%) Unix
6 16 (1.13%) Windows Server 2019
7 6 (0.42%) CentOS
7 6 (0.42%) Rocky
7 6 (0.42%) Ubuntu
8 5 (0.35%) Solaris
9 4 (0.28%) Windows Server 2016
10 1 (0.070%) Windows 7
Processes & Methodologies
1 479 (33.73%) Problem-Solving
2 310 (21.83%) ITIL
3 296 (20.85%) Customer Service
4 267 (18.80%) Continuous Improvement
5 218 (15.35%) ITSM
6 193 (13.59%) Service Management
7 136 (9.58%) ERP
8 126 (8.87%) Project Delivery
9 121 (8.52%) Change Management
10 105 (7.39%) Root Cause Analysis
11 102 (7.18%) User Experience
12 99 (6.97%) Stakeholder Engagement
13 94 (6.62%) Collaborative Working
14 80 (5.63%) Logistics
14 80 (5.63%) Release Management
15 79 (5.56%) Problem Management
16 75 (5.28%) Service Delivery
17 72 (5.07%) Decision-Making
18 70 (4.93%) Process Improvement
19 69 (4.86%) Risk Management
Programming Languages
1 241 (16.97%) SQL
2 71 (5.00%) PowerShell
3 32 (2.25%) C#
4 25 (1.76%) JavaScript
5 18 (1.27%) Python
6 12 (0.85%) Java
7 11 (0.77%) Bash
8 9 (0.63%) C++
8 9 (0.63%) Ruby
9 7 (0.49%) PL/SQL
10 5 (0.35%) Perl
10 5 (0.35%) T-SQL
11 4 (0.28%) VB
11 4 (0.28%) XPath
12 3 (0.21%) PHP
13 2 (0.14%) Google Apps Script
13 2 (0.14%) Tcl
14 1 (0.070%) R
14 1 (0.070%) VB.NET
14 1 (0.070%) VBA
Qualifications
1 159 (11.20%) Degree
2 65 (4.58%) A+ Certification
3 41 (2.89%) Microsoft Certification
4 39 (2.75%) Security Cleared
5 22 (1.55%) Computer Science Degree
6 15 (1.06%) BPSS Clearance
7 14 (0.99%) Network+ Certification
7 14 (0.99%) SC Cleared
8 11 (0.77%) DBS Check
9 10 (0.70%) ITIL Certification
9 10 (0.70%) ITIL Foundation Certificate
10 8 (0.56%) Microsoft Certified Professional
11 7 (0.49%) AAT
11 7 (0.49%) CCNA
11 7 (0.49%) Cisco Certification
12 4 (0.28%) MCSA
12 4 (0.28%) MCSE
13 3 (0.21%) Azure Certification
13 3 (0.21%) MBCS
14 1 (0.070%) HNC
Quality Assurance & Compliance
1 50 (3.52%) SLA
2 20 (1.41%) ISO/IEC 27001
3 13 (0.92%) Data Quality
4 12 (0.85%) GDPR
5 9 (0.63%) Cyber Essentials
5 9 (0.63%) QA
6 4 (0.28%) Accessibility
7 2 (0.14%) PCI DSS
8 1 (0.070%) Cyber Essentials PLUS
8 1 (0.070%) ISO/IEC 20000
System Software
1 284 (20.00%) Active Directory
2 34 (2.39%) Hyper-V
2 34 (2.39%) VMware Infrastructure
3 13 (0.92%) Firmware
4 11 (0.77%) Virtual Desktop
5 3 (0.21%) Microsoft Virtual Server
5 3 (0.21%) Virtual Servers
6 2 (0.14%) Virtual Machines
6 2 (0.14%) vSphere
6 2 (0.14%) XenApp
7 1 (0.070%) BitLocker
Systems Management
1 115 (8.10%) Microsoft Intune
2 14 (0.99%) Systems Management Server (SMS)
3 7 (0.49%) Jamf Pro
4 5 (0.35%) SCCM
5 4 (0.28%) Kibana
6 2 (0.14%) FortiGate
6 2 (0.14%) Grafana
7 1 (0.070%) Autotask
7 1 (0.070%) Cisco CUCM
7 1 (0.070%) Failover Clustering
7 1 (0.070%) Microsoft Clustering
Vendors
1 491 (34.58%) Microsoft
2 75 (5.28%) ServiceNow
3 54 (3.80%) Oracle
4 40 (2.82%) VMware
5 38 (2.68%) SAP
6 36 (2.54%) Cisco
7 19 (1.34%) Apple
8 18 (1.27%) iManage
9 17 (1.20%) IFS
10 15 (1.06%) Salesforce
11 14 (0.99%) Sage
12 13 (0.92%) Citrix
12 13 (0.92%) Google
12 13 (0.92%) Meraki
13 12 (0.85%) Epicor
13 12 (0.85%) IBM
14 10 (0.70%) IBM Sterling
14 10 (0.70%) Polycom
14 10 (0.70%) Starlink
15 9 (0.63%) FIS