Period
to 26 May 2018

The median annual salary for a Support Analyst was £32,000 in advertised job vacancies during the 6 months to 26 May 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK
6 months to
26 May 2018
Same period 2017 Same period 2016
Rank 142 115 92
Rank change year-on-year -27 -23 +3
Permanent jobs requiring a Support Analyst 4,104 4,576 6,191
As % of all permanent IT jobs advertised in the UK 2.36% 2.68% 3.08%
As % of the Job Titles category 2.45% 2.78% 3.19%
Number of salaries quoted 3,607 3,983 5,331
UK median annual salary £32,000 £31,000 £32,500
Median salary % change year-on-year +3.23% -4.62% +3.17%
10th Percentile £21,000 £21,250 £21,250
90th Percentile £52,500 £50,000 £53,750
UK excluding London median annual salary £28,000 £28,000 £28,500
% change year-on-year - -1.75% +3.64%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 167,471 164,559 193,918
% of permanent IT jobs with a recognized job title 96.37% 96.44% 96.61%
Number of salaries quoted 136,134 136,220 162,840
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,500
90th Percentile £80,000 £77,500 £76,250
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Support Analyst over the 6 months to 26 May 2018.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 26 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -25 3,889 £32,500 +3.17% 353
UK excluding London -23 2,424 £28,000 - 231
London -23 1,627 £37,500 +2.23% 142
South East -14 849 £30,000 +5.26% 56
Midlands +29 486 £27,500 -5.17% 40
North of England -55 475 £27,500 - 64
West Midlands +61 318 £27,500 -6.78% 21
East of England -46 243 £28,500 -5.00% 29
North West -28 232 £27,500 - 43
South West -10 216 £24,625 -1.50% 22
Yorkshire -48 216 £27,500 -2.65% 20
East Midlands -6 168 £26,000 -10.34% 19
Scotland -13 121 £30,000 +5.26% 13
Wales -25 35 £27,500 +11.11% 5
North East -18 27 £25,000 -9.09% 1
Channel Islands +1 7 £45,000 +38.46% 1
Northern Ireland -10 5 £30,000 -14.29% 1
Isle of Man - 1 £32,500 -

Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 26 May 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 1,960 (47.76%) Windows
2 1,526 (37.18%) Microsoft
3 1,473 (35.89%) SQL
4 1,120 (27.29%) Active Directory
5 1,014 (24.71%) ITIL
6 956 (23.29%) Finance
7 816 (19.88%) Windows Server
8 813 (19.81%) Microsoft Office
9 733 (17.86%) SQL Server
10 680 (16.57%) Problem-Solving
11 560 (13.65%) Office 365
12 545 (13.28%) Windows 7
13 517 (12.60%) Linux
14 461 (11.23%) Oracle
15 441 (10.75%) Unix
16 439 (10.70%) Windows 10
17 430 (10.48%) VMware
18 390 (9.50%) Degree
19 363 (8.85%) MS Exchange
20 358 (8.72%) .NET
21 345 (8.41%) SLA
22 340 (8.28%) Analytical Skills
23 324 (7.89%) C#
24 310 (7.55%) Cisco
25 294 (7.16%) Windows Server 2012
26 290 (7.07%) Java
27 284 (6.92%) Citrix
28 275 (6.70%) Windows Server 2008
29 271 (6.60%) Firewall
29 271 (6.60%) Microsoft Excel

Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 363 (8.85%) MS Exchange
2 267 (6.51%) IIS
3 201 (4.90%) SharePoint
4 92 (2.24%) Skype for Business
5 78 (1.90%) Exchange Server 2010
6 58 (1.41%) Apache
7 56 (1.36%) Tomcat
8 54 (1.32%) Exchange Server 2013
9 41 (1.00%) Blackberry Enterprise Server
9 41 (1.00%) WebLogic
10 36 (0.88%) JBoss
10 36 (0.88%) WebSphere
11 23 (0.56%) BizTalk Server
11 23 (0.56%) CMS
12 20 (0.49%) Confluence
13 15 (0.37%) Oracle SOA Suite
14 14 (0.34%) SharePoint 2013
15 13 (0.32%) Exchange Server 2007
15 13 (0.32%) Oracle HTTP Server
16 12 (0.29%) IBM Notes
Applications
1 813 (19.81%) Microsoft Office
2 271 (6.60%) Microsoft Excel
3 108 (2.63%) Microsoft PowerPoint
4 23 (0.56%) MS Visio
5 17 (0.41%) Acrobat
6 14 (0.34%) Spreadsheet
7 4 (0.097%) Adobe Creative Suite
7 4 (0.097%) CATIA
7 4 (0.097%) Siemens NX
8 3 (0.073%) InDesign
8 3 (0.073%) Photoshop
8 3 (0.073%) Windchill
9 2 (0.049%) Adobe Captivate
9 2 (0.049%) AutoCAD
9 2 (0.049%) FreeHand
9 2 (0.049%) Microsoft Project
10 1 (0.024%) Abaqus
10 1 (0.024%) Camtasia
10 1 (0.024%) S-PLUS
Business Applications
1 87 (2.12%) Dynamics AX
2 70 (1.71%) Dynamics NAV
3 64 (1.56%) Dynamics CRM
4 45 (1.10%) NetSuite
5 27 (0.66%) Markit EDM
6 22 (0.54%) Elite 3E
7 21 (0.51%) Sage X3
8 19 (0.46%) Oracle EBS
9 18 (0.44%) BusinessWare
10 16 (0.39%) Oracle Applications
10 16 (0.39%) Remedy ITSM
11 12 (0.29%) SAP CO
11 12 (0.29%) SAP FI
11 12 (0.29%) SAP FI/CO
12 11 (0.27%) Maximo
12 11 (0.27%) Oracle Payables
12 11 (0.27%) thinkFolio
13 10 (0.24%) Oracle Receivables
14 9 (0.22%) Oracle EBS R12
14 9 (0.22%) Sage 1000
Cloud Services
1 560 (13.65%) Office 365
2 207 (5.04%) Microsoft Azure
3 102 (2.49%) SaaS
4 80 (1.95%) Amazon AWS
5 28 (0.68%) Cloud Computing
6 21 (0.51%) Dynamics 365
6 21 (0.51%) Mimecast
7 14 (0.34%) Azure Active Directory
8 12 (0.29%) OneDrive
9 11 (0.27%) Slack
10 10 (0.24%) PaaS
11 9 (0.22%) G Suite
11 9 (0.22%) IaaS
12 8 (0.19%) Adobe Creative Cloud
12 8 (0.19%) GitHub
13 4 (0.097%) Dropbox
14 3 (0.073%) Adobe Analytics
14 3 (0.073%) Akamai
14 3 (0.073%) SuccessFactors
15 2 (0.049%) OpenShift
Communications & Networking
1 271 (6.60%) Firewall
2 255 (6.21%) LAN
3 237 (5.77%) TCP/IP
4 226 (5.51%) DNS
5 222 (5.41%) WAN
6 157 (3.83%) DHCP
7 153 (3.73%) VPN
8 118 (2.88%) VoIP
9 99 (2.41%) SAN
10 83 (2.02%) Skype
11 82 (2.00%) Internet
12 73 (1.78%) SSL
13 67 (1.63%) Wi-Fi
14 56 (1.36%) Wireless
15 53 (1.29%) FTP
16 39 (0.95%) Remote Desktop
17 38 (0.93%) VLAN
18 33 (0.80%) IP Telephony
18 33 (0.80%) IPsec
19 31 (0.76%) HTTP
Database & Business Intelligence
1 733 (17.86%) SQL Server
2 127 (3.09%) Relational Database
3 104 (2.53%) Oracle Database
4 95 (2.31%) SQL Server Reporting Services
5 81 (1.97%) MySQL
6 73 (1.78%) SQL Server 2008
7 72 (1.75%) SQL Server Integration Services
8 68 (1.66%) Crystal Reports
8 68 (1.66%) Oracle Reports
9 67 (1.63%) Data Warehouse
10 63 (1.54%) RDBMS
11 61 (1.49%) BusinessObjects
12 39 (0.95%) SQL Server 2012
13 37 (0.90%) SQL Server Analysis Services
14 36 (0.88%) Oracle Database 11g
15 30 (0.73%) Oracle Database 10g
16 25 (0.61%) SQL Server 2005
17 24 (0.58%) Hadoop
17 24 (0.58%) MongoDB
18 23 (0.56%) DB2
Development Applications
1 66 (1.61%) JIRA
2 32 (0.78%) Visual Studio
3 30 (0.73%) Oracle Forms
4 22 (0.54%) Eclipse
5 15 (0.37%) FrontPage
5 15 (0.37%) Git (software)
5 15 (0.37%) Subversion
6 11 (0.27%) SoapUI
6 11 (0.27%) Team Foundation Server
7 9 (0.22%) Visual Studio Team System
8 8 (0.19%) Maven
9 7 (0.17%) Fiddler
10 6 (0.15%) SQL Server Management Studio (SSMS)
10 6 (0.15%) WinDbg
11 5 (0.12%) Jenkins
12 4 (0.097%) Oracle APEX
12 4 (0.097%) Selenium
13 2 (0.049%) JDeveloper
13 2 (0.049%) Octopus Deploy
13 2 (0.049%) TeamCity
General
1 956 (23.29%) Finance
2 208 (5.07%) Retail
3 186 (4.53%) Banking
4 164 (4.00%) Law
5 156 (3.80%) Legal
6 128 (3.12%) Front Office
7 112 (2.73%) Manufacturing
8 78 (1.90%) Telecoms
9 71 (1.73%) Marketing
10 64 (1.56%) Advertising
11 61 (1.49%) Back Office
12 60 (1.46%) German Language
13 54 (1.32%) Investment Banking
14 51 (1.24%) French Language
15 48 (1.17%) Financial Institution
16 47 (1.15%) Games
17 29 (0.71%) Spanish Language
18 28 (0.68%) Electronics
19 25 (0.61%) Italian Language
20 14 (0.34%) Automotive
Libraries, Frameworks & Software Standards
1 358 (8.72%) .NET
2 142 (3.46%) HTML
3 140 (3.41%) XML
4 106 (2.58%) Web Services
5 101 (2.46%) ASP.NET
5 101 (2.46%) CSS
6 91 (2.22%) FIX Protocol
7 70 (1.71%) Middleware
8 53 (1.29%) SOAP
9 36 (0.88%) .NET Framework
10 33 (0.80%) J2EE
11 28 (0.68%) jQuery
11 28 (0.68%) REST
12 25 (0.61%) LDAP
12 25 (0.61%) XSLT
13 24 (0.58%) AngularJS
14 21 (0.51%) XSL
15 19 (0.46%) EDI
15 19 (0.46%) HTML5
16 16 (0.39%) LAMP
Miscellaneous
1 340 (8.28%) Analytical Skills
2 187 (4.56%) Self-Motivation
3 155 (3.78%) Computer Science
4 102 (2.49%) Management Information System
5 100 (2.44%) Driving Licence
6 97 (2.36%) iPhone
7 91 (2.22%) Blackberry
8 81 (1.97%) Data Centre
9 63 (1.54%) Equities
10 57 (1.39%) Smartphone
11 53 (1.29%) Video Conferencing
12 52 (1.27%) Hedge funds
13 50 (1.22%) EPoS
14 49 (1.19%) Derivative
14 49 (1.19%) Fixed Income
14 49 (1.19%) Foreign Exchange (FX)
15 46 (1.12%) Enterprise Software
16 44 (1.07%) Fintech
17 39 (0.95%) iPad
18 38 (0.93%) Clustering
Operating Systems
1 1,960 (47.76%) Windows
2 816 (19.88%) Windows Server
3 545 (13.28%) Windows 7
4 517 (12.60%) Linux
5 441 (10.75%) Unix
6 439 (10.70%) Windows 10
7 294 (7.16%) Windows Server 2012
8 275 (6.70%) Windows Server 2008
9 104 (2.53%) Windows 8
10 99 (2.41%) Windows Server 2003
11 88 (2.14%) Android
12 67 (1.63%) Apple iOS
13 62 (1.51%) Solaris
13 62 (1.51%) Windows XP
14 47 (1.15%) Mac OS X
15 35 (0.85%) Red Hat Enterprise Linux
16 33 (0.80%) AIX
17 27 (0.66%) Mac OS
18 17 (0.41%) CentOS
19 12 (0.29%) Windows Vista
Processes & Methodologies
1 1,014 (24.71%) ITIL
2 680 (16.57%) Problem-Solving
3 249 (6.07%) Service Management
4 235 (5.73%) ERP
5 218 (5.31%) CRM
6 198 (4.82%) Incident Management
7 189 (4.61%) Change Management
8 147 (3.58%) Service Delivery
9 146 (3.56%) Project Management
10 143 (3.48%) Problem Management
11 138 (3.36%) ITSM
12 133 (3.24%) Business Intelligence
13 129 (3.14%) Agile Software Development
13 129 (3.14%) Asset Management
14 122 (2.97%) Root Cause Analysis
15 111 (2.70%) User Acceptance Testing
16 107 (2.61%) Disaster Recovery
17 105 (2.56%) Data Analysis
18 99 (2.41%) ITIL V3
19 95 (2.31%) DevOps
Programming Languages
1 1,473 (35.89%) SQL
2 324 (7.89%) C#
3 290 (7.07%) Java
4 233 (5.68%) PowerShell
5 151 (3.68%) JavaScript
6 100 (2.44%) T-SQL
7 81 (1.97%) Perl
8 80 (1.95%) Shell Script
9 78 (1.90%) PL/SQL
10 74 (1.80%) Python
11 67 (1.63%) Bash Shell
12 59 (1.44%) VB
13 53 (1.29%) PHP
13 53 (1.29%) VB.NET
14 43 (1.05%) VBScript
15 38 (0.93%) VBA
16 31 (0.76%) RPG
17 30 (0.73%) C
17 30 (0.73%) C++
18 9 (0.22%) Apex Code
Qualifications
1 390 (9.50%) Degree
2 200 (4.87%) Microsoft Certification
3 141 (3.44%) ITIL Certification
4 98 (2.39%) Computer Science Degree
4 98 (2.39%) Security Cleared
5 79 (1.92%) SC Cleared
6 76 (1.85%) MCP
7 73 (1.78%) Cisco Certification
8 72 (1.75%) MCSA
9 69 (1.68%) MCSE
10 67 (1.63%) CCNA
11 37 (0.90%) A+ Certification
12 32 (0.78%) ITIL Foundation Certificate
13 27 (0.66%) MCDST
14 22 (0.54%) MCITP
15 16 (0.39%) Network+ Certification
16 13 (0.32%) CCNP
17 11 (0.27%) MOS
18 6 (0.15%) HND
18 6 (0.15%) Master's Degree
Quality Assurance & Compliance
1 345 (8.41%) SLA
2 56 (1.36%) ISO/IEC 27001
3 47 (1.15%) QA
4 37 (0.90%) Data Quality
5 24 (0.58%) COBIT
5 24 (0.58%) PMO
6 15 (0.37%) ISO/IEC 20000
7 14 (0.34%) PCI DSS
8 8 (0.19%) Solvency II
9 6 (0.15%) ISO 9001
10 5 (0.12%) GDPR
11 4 (0.097%) MiFID
11 4 (0.097%) Sarbanes-Oxley
12 3 (0.073%) SEPA
13 2 (0.049%) DICOM
13 2 (0.049%) EMIR
13 2 (0.049%) HL7
13 2 (0.049%) ISO 14001
14 1 (0.024%) Basel II
14 1 (0.024%) BS7666
System Software
1 1,120 (27.29%) Active Directory
2 213 (5.19%) VMware Infrastructure
3 116 (2.83%) Hyper-V
4 61 (1.49%) XenApp
5 30 (0.73%) VMware ESXi
6 29 (0.71%) XenDesktop
7 23 (0.56%) vSphere
8 22 (0.54%) Terminal Services
9 20 (0.49%) Virtual Desktop
10 16 (0.39%) VMware Workstation
11 15 (0.37%) Docker
11 15 (0.37%) Microsoft App-V
11 15 (0.37%) Terminal Server
11 15 (0.37%) XenServer
12 14 (0.34%) Virtual Servers
13 12 (0.29%) Virtual Machines
14 9 (0.22%) BitLocker
15 6 (0.15%) Firmware
15 6 (0.15%) ProxySG
16 5 (0.12%) Oracle RAC
Systems Management
1 241 (5.87%) SCCM
2 61 (1.49%) Backup Exec
3 53 (1.29%) SCOM
4 21 (0.51%) ServiceCenter
5 20 (0.49%) Oracle Enterprise Manager
6 18 (0.44%) Nagios
7 16 (0.39%) Control-M
7 16 (0.39%) WSUS
8 14 (0.34%) AirWatch
8 14 (0.34%) Puppet
9 13 (0.32%) DameWare
10 11 (0.27%) Microsoft Data Protection Manager
10 11 (0.27%) OpenView
10 11 (0.27%) Single Sign-On
11 10 (0.24%) ITRS Geneos
11 10 (0.24%) Systems Management Server (SMS)
12 9 (0.22%) Norton AntiVirus
13 8 (0.19%) SCVMM
14 7 (0.17%) Microsoft Intune
14 7 (0.17%) SolarWinds Orion
Vendors
1 1,526 (37.18%) Microsoft
2 461 (11.23%) Oracle
3 430 (10.48%) VMware
4 310 (7.55%) Cisco
5 284 (6.92%) Citrix
6 147 (3.58%) Apple
7 128 (3.12%) SAP
8 115 (2.80%) HP
9 100 (2.44%) ServiceNow
10 81 (1.97%) iManage
11 76 (1.85%) Google
11 76 (1.85%) Salesforce.com
12 72 (1.75%) Remedy
13 61 (1.49%) SolarWinds
13 61 (1.49%) Sybase
14 58 (1.41%) Sage
15 56 (1.36%) Dell
16 54 (1.32%) Adobe
16 54 (1.32%) Bloomberg
17 46 (1.12%) IBM