Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,500 per year, according to job vacancies posted during the 6 months leading to 28 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
28 Aug 2026
Same period 2025 Same period 2024
Rank 159 129 213
Rank change year-on-year -30 +84 -19
Permanent jobs requiring a Support Analyst 1,333 1,222 1,084
As % of all permanent jobs in the UK 1.22% 2.44% 1.30%
As % of the Job Titles category 1.30% 2.72% 1.37%
Number of salaries quoted 1,102 1,033 732
10th Percentile £26,750 £25,500 £24,000
25th Percentile £29,500 £28,000 £28,250
Median annual salary (50th Percentile) £34,500 £33,500 £35,000
Median % change year-on-year +2.99% -4.29% -
75th Percentile £42,500 £43,750 £43,750
90th Percentile £50,000 £55,000 £58,750
UK excluding London median annual salary £32,500 £32,500 £32,500
% change year-on-year - - +4.84%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 102,724 44,889 79,411
% of permanent jobs with a recognized job title 93.88% 89.80% 95.11%
Number of salaries quoted 70,515 26,591 51,705
10th Percentile £30,000 £28,250 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £75,000 £74,258 £72,500
90th Percentile £97,500 £95,000 £91,250
UK excluding London median annual salary £55,000 £47,500 £50,000
% change year-on-year +15.79% -5.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 28 August 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 28 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -36 1,215 £35,000 +4.48% 173
UK excluding London -7 1,090 £32,500 - 125
South East +23 303 £32,500 - 47
Work from Home -16 297 £37,500 +10.29% 62
North of England 0 256 £34,000 +16.24% 36
London -59 225 £42,500 -6.15% 66
Midlands -23 166 £35,000 +7.69% 15
North West +33 141 £35,000 +6.06% 22
South West -60 139 £32,500 - 13
East of England -18 126 £30,000 +1.69% 15
Yorkshire -24 110 £34,500 +23.21% 10
East Midlands -25 95 £35,000 +18.64% 9
West Midlands -48 71 £37,500 +11.94% 6
Scotland +34 58 £30,000 -30.64% 5
Northern Ireland -59 25 - - 2
Wales -72 17 £35,000 +16.67% 1
North East -70 5 £30,000 -3.23% 5

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 28 August 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 468 (35.11%) Microsoft
2 406 (30.46%) Windows
3 385 (28.88%) Microsoft 365
3 385 (28.88%) Problem-Solving
4 275 (20.63%) Active Directory
5 246 (18.45%) SQL
6 228 (17.10%) ITIL
7 218 (16.35%) Continuous Improvement
8 206 (15.45%) Customer Service
9 194 (14.55%) Azure
10 150 (11.25%) ITSM
11 137 (10.28%) ERP
12 132 (9.90%) Service Management
13 130 (9.75%) Windows Server
14 124 (9.30%) Entra ID
15 115 (8.63%) SharePoint
16 109 (8.18%) Microsoft Office
17 106 (7.95%) Degree
18 85 (6.38%) Microsoft Intune
19 80 (6.00%) Change Management
20 77 (5.78%) Project Delivery
21 76 (5.70%) Microsoft Exchange
22 74 (5.55%) SQL Server
22 74 (5.55%) Windows 10
23 72 (5.40%) Service Delivery
24 69 (5.18%) SaaS
25 68 (5.10%) Process Improvement
25 68 (5.10%) Root Cause Analysis
26 67 (5.03%) Power Platform
27 66 (4.95%) Business Intelligence

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 115 (8.63%) SharePoint
2 76 (5.70%) Microsoft Exchange
3 29 (2.18%) IIS
4 12 (0.90%) Skype for Business
5 8 (0.60%) Confluence
6 4 (0.30%) Tomcat
7 3 (0.23%) SAS
8 2 (0.15%) CMS
9 1 (0.075%) Blackberry Enterprise Server
9 1 (0.075%) Exchange Server 2013
Applications
1 109 (8.18%) Microsoft Office
2 61 (4.58%) Microsoft Excel
3 21 (1.58%) Microsoft PowerPoint
4 3 (0.23%) Photoshop
5 2 (0.15%) Siemens NX
6 1 (0.075%) Revit
6 1 (0.075%) Windchill
Business Applications
1 17 (1.28%) Dynamics CRM
2 14 (1.05%) Oracle Retail
3 13 (0.98%) Visualfiles
4 12 (0.90%) NetSuite
5 11 (0.83%) iTrent
6 8 (0.60%) Dynamics NAV
6 8 (0.60%) Oracle EBS
6 8 (0.60%) Oracle Financials
7 7 (0.53%) Dynamics AX
7 7 (0.53%) Elite 3E
7 7 (0.53%) Infor M3
8 6 (0.45%) NEC Housing
9 5 (0.38%) Fidessa
9 5 (0.38%) SAP Business One
9 5 (0.38%) Unit4 Business World
10 4 (0.30%) JDE World
10 4 (0.30%) Oracle Applications
10 4 (0.30%) Oracle EBS R12
10 4 (0.30%) Payment Gateway
10 4 (0.30%) Shopify
Cloud Services
1 385 (28.88%) Microsoft 365
2 194 (14.55%) Azure
3 124 (9.30%) Entra ID
4 69 (5.18%) SaaS
5 67 (5.03%) Power Platform
6 59 (4.43%) Dynamics 365
7 53 (3.98%) OneDrive
8 21 (1.58%) PowerApps
9 19 (1.43%) Power Automate
10 16 (1.20%) Microsoft Copilot
11 15 (1.13%) AWS
12 14 (1.05%) Google Workspace
13 9 (0.68%) IaaS
13 9 (0.68%) Mimecast
13 9 (0.68%) PaaS
14 8 (0.60%) Azure DevOps
15 7 (0.53%) GCP
16 5 (0.38%) ClickUp
17 4 (0.30%) OCI
18 3 (0.23%) Azure Logic Apps
Communications & Networking
1 61 (4.58%) DNS
2 53 (3.98%) DHCP
2 53 (3.98%) WAN
3 48 (3.60%) VPN
4 47 (3.53%) TCP/IP
5 46 (3.45%) Firewall
6 38 (2.85%) LAN
6 38 (2.85%) Wi-Fi
7 26 (1.95%) Unified Communications
8 23 (1.73%) VoIP
9 17 (1.28%) VLAN
10 15 (1.13%) Broadband
11 13 (0.98%) SD-WAN
11 13 (0.98%) WebEx
12 12 (0.90%) 4G
12 12 (0.90%) Skype
13 11 (0.83%) Wireless
14 7 (0.53%) Network Security
15 6 (0.45%) MPLS
15 6 (0.45%) Structured Cabling
Database & Business Intelligence
1 74 (5.55%) SQL Server
2 45 (3.38%) Power BI
3 26 (1.95%) Crystal Reports
4 9 (0.68%) Relational Database
4 9 (0.68%) SQL Server Integration Services
5 7 (0.53%) SQL Server Reporting Services
6 6 (0.45%) BusinessObjects
6 6 (0.45%) Power Query
7 5 (0.38%) MySQL
8 4 (0.30%) Data Warehouse
8 4 (0.30%) Oracle Reports
9 3 (0.23%) Oracle Database
9 3 (0.23%) PostgreSQL
10 2 (0.15%) Metabase
10 2 (0.15%) Qlik Sense
10 2 (0.15%) Tableau
11 1 (0.075%) Db2
11 1 (0.075%) SQL Server Analysis Services
Development Applications
1 46 (3.45%) JIRA
2 4 (0.30%) Eclipse
2 4 (0.30%) Git
2 4 (0.30%) Oracle Forms
2 4 (0.30%) Toad
3 2 (0.15%) Visual Studio
General
1 449 (33.68%) Social Skills
2 190 (14.25%) Finance
3 174 (13.05%) Analytical Skills
4 86 (6.45%) Law
5 79 (5.93%) Manufacturing
6 75 (5.63%) Legal
7 63 (4.73%) Organisational Skills
7 63 (4.73%) Retail
8 45 (3.38%) Documentation Skills
9 32 (2.40%) Banking
10 19 (1.43%) Advertising
10 19 (1.43%) Presentation Skills
11 17 (1.28%) Public Sector
12 12 (0.90%) Legal Technology
12 12 (0.90%) Telecoms
13 11 (0.83%) Automotive
13 11 (0.83%) Front Office
13 11 (0.83%) Local Government
14 9 (0.68%) Inclusion and Diversity
14 9 (0.68%) Investment Banking
Libraries, Frameworks & Software Standards
1 28 (2.10%) XML
2 23 (1.73%) HTML
3 21 (1.58%) .NET
4 20 (1.50%) CSS
5 17 (1.28%) Web Services
6 16 (1.20%) FIX Protocol
7 13 (0.98%) REST
8 12 (0.90%) .NET Framework
9 10 (0.75%) SOAP
10 7 (0.53%) JSON
11 6 (0.45%) EDI
12 4 (0.30%) Oracle Fusion
13 3 (0.23%) Elastic Stack
13 3 (0.23%) Kafka
13 3 (0.23%) Middleware
14 2 (0.15%) 802.1X
14 2 (0.15%) WSDL
14 2 (0.15%) XSD
14 2 (0.15%) XSLT
15 1 (0.075%) XSL
Miscellaneous
1 67 (5.03%) Onboarding
2 59 (4.43%) Driving Licence
3 35 (2.63%) Management Information System
4 32 (2.40%) Self-Motivation
5 29 (2.18%) Video Conferencing
6 22 (1.65%) Analytical Mindset
6 22 (1.65%) Client/Server
7 11 (0.83%) Hybrid Cloud
8 9 (0.68%) Enterprise Software
8 9 (0.68%) Fixed Income
9 8 (0.60%) CMDB
9 8 (0.60%) Data Structures
9 8 (0.60%) FMCG
10 6 (0.45%) Data Centre
10 6 (0.45%) iPhone
10 6 (0.45%) Manufacturing Execution System
10 6 (0.45%) NHS
10 6 (0.45%) Operational Technology
10 6 (0.45%) Product Ownership
11 5 (0.38%) Housing Association
Operating Systems
1 406 (30.46%) Windows
2 130 (9.75%) Windows Server
3 74 (5.55%) Windows 10
4 46 (3.45%) Linux
5 27 (2.03%) Android
5 27 (2.03%) Mac OS
6 16 (1.20%) Apple iOS
6 16 (1.20%) Windows Server 2019
7 10 (0.75%) Unix
8 4 (0.30%) Windows Server 2016
9 3 (0.23%) CentOS
9 3 (0.23%) Rocky
9 3 (0.23%) Solaris
9 3 (0.23%) Ubuntu
Processes & Methodologies
1 385 (28.88%) Problem-Solving
2 228 (17.10%) ITIL
3 218 (16.35%) Continuous Improvement
4 206 (15.45%) Customer Service
5 150 (11.25%) ITSM
6 137 (10.28%) ERP
7 132 (9.90%) Service Management
8 80 (6.00%) Change Management
9 77 (5.78%) Project Delivery
10 72 (5.40%) Service Delivery
11 68 (5.10%) Process Improvement
11 68 (5.10%) Root Cause Analysis
12 66 (4.95%) Business Intelligence
13 63 (4.73%) Collaborative Working
13 63 (4.73%) Incident Management
14 61 (4.58%) Stakeholder Engagement
15 56 (4.20%) User Experience
16 48 (3.60%) Cybersecurity
17 45 (3.38%) CRM
17 45 (3.38%) Problem Management
Programming Languages
1 246 (18.45%) SQL
2 58 (4.35%) PowerShell
3 31 (2.33%) C#
4 30 (2.25%) JavaScript
5 16 (1.20%) Python
6 9 (0.68%) C++
6 9 (0.68%) PL/SQL
7 8 (0.60%) Java
8 6 (0.45%) Bash
8 6 (0.45%) Ruby
8 6 (0.45%) T-SQL
9 4 (0.30%) PHP
10 3 (0.23%) Perl
10 3 (0.23%) VB
10 3 (0.23%) VBA
11 2 (0.15%) Google Apps Script
11 2 (0.15%) Tcl
11 2 (0.15%) VB.NET
11 2 (0.15%) XPath
12 1 (0.075%) R
Qualifications
1 106 (7.95%) Degree
2 46 (3.45%) A+ Certification
3 37 (2.78%) Security Cleared
4 36 (2.70%) Microsoft Certification
5 21 (1.58%) SC Cleared
6 11 (0.83%) ITIL Foundation Certificate
6 11 (0.83%) Microsoft Certified Professional
6 11 (0.83%) Network+ Certification
7 9 (0.68%) Computer Science Degree
8 8 (0.60%) ITIL Certification
9 7 (0.53%) CCNA
9 7 (0.53%) Cisco Certification
10 6 (0.45%) BPSS Clearance
10 6 (0.45%) MBCS
11 5 (0.38%) AAT
12 3 (0.23%) Azure Certification
12 3 (0.23%) DBS Check
12 3 (0.23%) DV Cleared
12 3 (0.23%) HNC
13 2 (0.15%) MCSE
Quality Assurance & Compliance
1 46 (3.45%) SLA
2 22 (1.65%) ISO/IEC 27001
3 14 (1.05%) Cyber Essentials
3 14 (1.05%) Data Quality
4 10 (0.75%) QA
5 6 (0.45%) GDPR
6 4 (0.30%) Accessibility
7 2 (0.15%) Cyber Essentials PLUS
7 2 (0.15%) PCI DSS
8 1 (0.075%) DICOM
8 1 (0.075%) PMO
System Software
1 275 (20.63%) Active Directory
2 33 (2.48%) Hyper-V
3 27 (2.03%) VMware Infrastructure
4 7 (0.53%) Firmware
5 5 (0.38%) Virtual Desktop
5 5 (0.38%) XenApp
6 3 (0.23%) Microsoft Virtual Server
6 3 (0.23%) Virtual Machines
6 3 (0.23%) Virtual Servers
7 2 (0.15%) BitLocker
7 2 (0.15%) Docker
7 2 (0.15%) vSphere
Systems Management
1 85 (6.38%) Microsoft Intune
2 17 (1.28%) SCCM
3 7 (0.53%) Jamf Pro
3 7 (0.53%) Systems Management Server (SMS)
4 6 (0.45%) Kibana
5 5 (0.38%) Single Sign-On
6 2 (0.15%) FortiGate
6 2 (0.15%) Grafana
7 1 (0.075%) Autotask
7 1 (0.075%) Cisco CUCM
7 1 (0.075%) Failover Clustering
7 1 (0.075%) Microsoft Clustering
Vendors
1 468 (35.11%) Microsoft
2 65 (4.88%) ServiceNow
3 48 (3.60%) Oracle
4 39 (2.93%) VMware
5 30 (2.25%) SAP
6 24 (1.80%) Cisco
7 23 (1.73%) Citrix
7 23 (1.73%) iManage
8 18 (1.35%) IFS
9 16 (1.20%) Google
10 15 (1.13%) Apple
10 15 (1.13%) Salesforce
11 14 (1.05%) Sage
12 13 (0.98%) Epicor
13 12 (0.90%) IBM
13 12 (0.90%) Meraki
13 12 (0.90%) Starlink
14 11 (0.83%) Polycom
15 10 (0.75%) Dell
15 10 (0.75%) IBM Sterling