Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 27 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
27 Jun 2026
Same period 2025 Same period 2024
Rank 155 143 196
Rank change year-on-year -12 +53 +51
Permanent jobs requiring a Support Analyst 1,219 1,054 1,474
As % of all permanent jobs in the UK 1.28% 2.31% 1.40%
As % of the Job Titles category 1.36% 2.59% 1.47%
Number of salaries quoted 974 897 1,130
10th Percentile £26,000 £25,225 £24,225
25th Percentile £30,000 £27,750 £27,750
Median annual salary (50th Percentile) £35,000 £33,500 £35,000
Median % change year-on-year +4.48% -4.29% +2.94%
75th Percentile £42,500 £45,125 £47,500
90th Percentile £48,750 £57,500 £60,000
UK excluding London median annual salary £32,500 £32,000 £32,000
% change year-on-year +1.56% - +3.23%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 89,596 40,763 99,991
% of permanent jobs with a recognized job title 94.08% 89.50% 94.73%
Number of salaries quoted 61,466 23,272 72,169
10th Percentile £30,000 £28,750 £28,500
25th Percentile £40,000 £38,500 £38,750
Median annual salary (50th Percentile) £55,000 £57,500 £52,500
Median % change year-on-year -4.35% +9.52% -12.50%
75th Percentile £75,000 £76,849 £70,000
90th Percentile £95,000 £97,528 £90,000
UK excluding London median annual salary £50,500 £50,000 £50,000
% change year-on-year +1.00% - -6.54%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 27 June 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 27 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -15 1,096 £35,000 +4.48% 129
UK excluding London +12 990 £32,500 +1.56% 118
South East +34 307 £32,500 -7.14% 36
Work from Home +16 253 £37,500 +7.14% 48
North of England -3 216 £35,000 +22.81% 27
London -58 202 £41,000 -13.68% 33
Midlands -24 148 £33,500 +11.67% 19
South West -16 135 £32,500 +4.84% 15
Yorkshire -17 117 £35,000 +22.81% 10
North West +22 98 £37,250 +13.74% 15
East of England -25 88 £30,000 +1.69% 17
Scotland +79 83 £30,000 -30.64% 4
West Midlands -24 79 £35,000 +6.06% 5
East Midlands -21 69 £33,500 +13.56% 14
Wales -48 11 £35,000 +35.27% 3
Northern Ireland -31 2 £32,000 -36.00% 3
North East -59 1 £43,500 +27.94% 3

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 27 June 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 439 (36.01%) Microsoft
2 375 (30.76%) Windows
3 359 (29.45%) Microsoft 365
4 275 (22.56%) Problem-Solving
5 259 (21.25%) Active Directory
6 248 (20.34%) SQL
7 217 (17.80%) Azure
8 182 (14.93%) ITIL
9 173 (14.19%) Customer Service
10 163 (13.37%) Continuous Improvement
11 147 (12.06%) ERP
12 127 (10.42%) Microsoft Office
13 116 (9.52%) Degree
14 110 (9.02%) ITSM
15 107 (8.78%) Windows Server
16 106 (8.70%) Entra ID
17 103 (8.45%) SharePoint
18 93 (7.63%) Process Improvement
19 90 (7.38%) Windows 10
20 89 (7.30%) Power Platform
21 86 (7.05%) Service Management
22 78 (6.40%) Business Intelligence
23 77 (6.32%) SQL Server
24 73 (5.99%) Microsoft Exchange
25 69 (5.66%) SLA
26 66 (5.41%) Change Management
26 66 (5.41%) Microsoft Intune
27 64 (5.25%) Power BI
28 63 (5.17%) Microsoft Excel
29 59 (4.84%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 103 (8.45%) SharePoint
2 73 (5.99%) Microsoft Exchange
3 28 (2.30%) IIS
4 12 (0.98%) Confluence
5 11 (0.90%) Skype for Business
6 5 (0.41%) CMS
7 3 (0.25%) SAS
8 2 (0.16%) Tomcat
8 2 (0.16%) WebSphere
8 2 (0.16%) WebSphere Application Server
Applications
1 127 (10.42%) Microsoft Office
2 63 (5.17%) Microsoft Excel
3 21 (1.72%) Microsoft PowerPoint
4 8 (0.66%) MS Visio
5 3 (0.25%) Photoshop
6 2 (0.16%) Siemens NX
Business Applications
1 20 (1.64%) Dynamics CRM
2 16 (1.31%) Unit4 Business World
3 13 (1.07%) Oracle Retail
4 12 (0.98%) Dynamics AX
4 12 (0.98%) Dynamics NAV
4 12 (0.98%) NEC Housing
5 11 (0.90%) Visualfiles
6 10 (0.82%) Elite 3E
7 9 (0.74%) NetSuite
7 9 (0.74%) Oracle Financials
8 7 (0.57%) Oracle EBS
9 6 (0.49%) Endur
10 5 (0.41%) Magento
10 5 (0.41%) Oracle Assets
10 5 (0.41%) Oracle Receivables
10 5 (0.41%) SAP Business One
10 5 (0.41%) SAP ERP
11 4 (0.33%) Dynamics GP
11 4 (0.33%) Infor M3
11 4 (0.33%) JDE World
Cloud Services
1 359 (29.45%) Microsoft 365
2 217 (17.80%) Azure
3 106 (8.70%) Entra ID
4 89 (7.30%) Power Platform
5 56 (4.59%) OneDrive
6 54 (4.43%) Dynamics 365
7 53 (4.35%) SaaS
8 25 (2.05%) Power Automate
9 22 (1.80%) PowerApps
10 20 (1.64%) AWS
11 15 (1.23%) Azure DevOps
12 14 (1.15%) Microsoft Copilot
13 11 (0.90%) Boomi
13 11 (0.90%) IaaS
13 11 (0.90%) iPaaS
13 11 (0.90%) PaaS
13 11 (0.90%) Workato
14 10 (0.82%) ClickUp
15 8 (0.66%) dbt
15 8 (0.66%) GCP
Communications & Networking
1 59 (4.84%) DNS
2 56 (4.59%) VPN
3 53 (4.35%) DHCP
4 43 (3.53%) Firewall
5 33 (2.71%) TCP/IP
6 31 (2.54%) WAN
7 26 (2.13%) Broadband
7 26 (2.13%) VoIP
8 23 (1.89%) Wi-Fi
9 20 (1.64%) LAN
9 20 (1.64%) Unified Communications
10 18 (1.48%) VLAN
11 17 (1.39%) 4G
12 11 (0.90%) Skype
12 11 (0.90%) WebEx
13 8 (0.66%) Wireless
14 7 (0.57%) Network Security
15 6 (0.49%) Structured Cabling
15 6 (0.49%) WinSCP
16 5 (0.41%) SD-WAN
Database & Business Intelligence
1 77 (6.32%) SQL Server
2 64 (5.25%) Power BI
3 22 (1.80%) Crystal Reports
4 18 (1.48%) Relational Database
5 14 (1.15%) SQL Server Integration Services
5 14 (1.15%) SQL Server Reporting Services
6 10 (0.82%) Metabase
7 9 (0.74%) Data Warehouse
8 8 (0.66%) PostgreSQL
9 7 (0.57%) BusinessObjects
9 7 (0.57%) Power Query
10 5 (0.41%) Oracle Reports
10 5 (0.41%) SAP BW
11 4 (0.33%) Db2
11 4 (0.33%) MySQL
12 3 (0.25%) Oracle Database
13 2 (0.16%) Azure SQL Database
14 1 (0.082%) Qlik Sense
14 1 (0.082%) SQL Server Analysis Services
14 1 (0.082%) Tableau
Development Applications
1 57 (4.68%) JIRA
2 10 (0.82%) Visual Studio
3 9 (0.74%) Git
4 4 (0.33%) Eclipse
5 3 (0.25%) Oracle Forms
5 3 (0.25%) Toad
6 2 (0.16%) Rational Rhapsody
7 1 (0.082%) LabVIEW
7 1 (0.082%) SQL Server Management Studio (SSMS)
General
1 352 (28.88%) Social Skills
2 201 (16.49%) Finance
3 126 (10.34%) Analytical Skills
4 90 (7.38%) Manufacturing
5 77 (6.32%) Legal
6 74 (6.07%) Law
7 64 (5.25%) Retail
8 58 (4.76%) Organisational Skills
9 49 (4.02%) Documentation Skills
10 24 (1.97%) Telecoms
11 21 (1.72%) Advertising
11 21 (1.72%) Banking
12 11 (0.90%) Local Government
12 11 (0.90%) Public Sector
13 10 (0.82%) Inclusion and Diversity
13 10 (0.82%) Legal Technology
14 9 (0.74%) Financial Institution
15 8 (0.66%) Games
15 8 (0.66%) General Ledger
15 8 (0.66%) International Banking
Libraries, Frameworks & Software Standards
1 31 (2.54%) .NET
2 23 (1.89%) Web Services
3 17 (1.39%) XML
4 13 (1.07%) CSS
4 13 (1.07%) HTML
4 13 (1.07%) Middleware
5 7 (0.57%) REST
6 5 (0.41%) .NET Framework
7 4 (0.33%) EDI
7 4 (0.33%) Elastic Stack
7 4 (0.33%) FIX Protocol
7 4 (0.33%) JSON
7 4 (0.33%) SOAP
8 3 (0.25%) Kafka
9 2 (0.16%) 802.1X
10 1 (0.082%) SAP CAF
10 1 (0.082%) XSL
Miscellaneous
1 66 (5.41%) Onboarding
2 55 (4.51%) Driving Licence
3 36 (2.95%) Video Conferencing
4 34 (2.79%) Management Information System
5 26 (2.13%) Analytical Mindset
6 22 (1.80%) Client/Server
7 20 (1.64%) Self-Motivation
8 11 (0.90%) Hybrid Cloud
8 11 (0.90%) NHS
8 11 (0.90%) Product Ownership
9 10 (0.82%) Low-Code
10 8 (0.66%) Housing Association
10 8 (0.66%) Renewable Energy
11 7 (0.57%) Data Structures
12 6 (0.49%) Enterprise Software
12 6 (0.49%) EPoS
12 6 (0.49%) Manufacturing Execution System
12 6 (0.49%) Operational Technology
13 5 (0.41%) Data Protection Act
13 5 (0.41%) Legacy Systems
Operating Systems
1 375 (30.76%) Windows
2 107 (8.78%) Windows Server
3 90 (7.38%) Windows 10
4 37 (3.04%) Android
5 28 (2.30%) Linux
6 26 (2.13%) Mac OS
7 17 (1.39%) Windows Server 2019
8 11 (0.90%) Apple iOS
9 4 (0.33%) Windows Server 2012
10 3 (0.25%) Unix
11 1 (0.082%) Windows 7
11 1 (0.082%) Windows Server 2008
Processes & Methodologies
1 275 (22.56%) Problem-Solving
2 182 (14.93%) ITIL
3 173 (14.19%) Customer Service
4 163 (13.37%) Continuous Improvement
5 147 (12.06%) ERP
6 110 (9.02%) ITSM
7 93 (7.63%) Process Improvement
8 86 (7.05%) Service Management
9 78 (6.40%) Business Intelligence
10 66 (5.41%) Change Management
11 55 (4.51%) Incident Management
12 52 (4.27%) Service Delivery
13 47 (3.86%) CRM
14 46 (3.77%) Cybersecurity
15 43 (3.53%) Stakeholder Engagement
16 39 (3.20%) Root Cause Analysis
17 38 (3.12%) Workflow
18 35 (2.87%) Data Analysis
19 34 (2.79%) Data Management
20 33 (2.71%) User Acceptance Testing
Programming Languages
1 248 (20.34%) SQL
2 42 (3.45%) PowerShell
3 28 (2.30%) C#
4 19 (1.56%) JavaScript
5 15 (1.23%) T-SQL
6 12 (0.98%) Python
7 11 (0.90%) PL/SQL
8 10 (0.82%) Java
9 7 (0.57%) PHP
9 7 (0.57%) VB.NET
10 5 (0.41%) ABAP
11 4 (0.33%) Delphi
11 4 (0.33%) Pascal
12 3 (0.25%) VBA
13 2 (0.16%) C++
13 2 (0.16%) Tcl
14 1 (0.082%) R
Qualifications
1 116 (9.52%) Degree
2 48 (3.94%) A+ Certification
3 45 (3.69%) Security Cleared
4 35 (2.87%) Microsoft Certification
5 22 (1.80%) SC Cleared
6 14 (1.15%) Microsoft Certified Professional
7 9 (0.74%) Computer Science Degree
8 8 (0.66%) HND
9 6 (0.49%) DV Cleared
9 6 (0.49%) HNC
9 6 (0.49%) MBCS
10 5 (0.41%) SAP Certification
11 4 (0.33%) CCNA
11 4 (0.33%) Cisco Certification
11 4 (0.33%) ITIL Foundation Certificate
12 3 (0.25%) AAT
12 3 (0.25%) Azure Certification
12 3 (0.25%) ITIL Certification
12 3 (0.25%) Network+ Certification
13 2 (0.16%) Oracle Certification
Quality Assurance & Compliance
1 69 (5.66%) SLA
2 22 (1.80%) ISO/IEC 27001
3 18 (1.48%) Cyber Essentials
4 17 (1.39%) Data Quality
5 12 (0.98%) Accessibility
6 10 (0.82%) GDPR
7 8 (0.66%) QA
8 7 (0.57%) Cyber Essentials PLUS
9 4 (0.33%) Actionable Recommendations
10 2 (0.16%) PCI DSS
11 1 (0.082%) DICOM
11 1 (0.082%) PMO
System Software
1 259 (21.25%) Active Directory
2 22 (1.80%) Hyper-V
3 19 (1.56%) VMware Infrastructure
4 11 (0.90%) Virtual Desktop
5 7 (0.57%) Firmware
6 6 (0.49%) BitLocker
7 5 (0.41%) XenApp
8 3 (0.25%) Docker
8 3 (0.25%) Microsoft Virtual Server
8 3 (0.25%) Virtual Machines
8 3 (0.25%) Virtual Servers
9 1 (0.082%) vSphere
Systems Management
1 66 (5.41%) Microsoft Intune
2 24 (1.97%) SCCM
3 7 (0.57%) Single Sign-On
4 6 (0.49%) Kibana
5 2 (0.16%) Jamf Pro
5 2 (0.16%) Systems Management Server (SMS)
6 1 (0.082%) Autotask
6 1 (0.082%) FortiGate
6 1 (0.082%) Terraform
Vendors
1 439 (36.01%) Microsoft
2 43 (3.53%) ServiceNow
3 37 (3.04%) Oracle
4 28 (2.30%) iManage
5 27 (2.21%) VMware
6 25 (2.05%) SAP
7 18 (1.48%) Citrix
8 17 (1.39%) Starlink
9 15 (1.23%) Cisco
10 14 (1.15%) Apple
10 14 (1.15%) Freshdesk
11 13 (1.07%) IFS
12 12 (0.98%) IBM
13 11 (0.90%) Adobe
13 11 (0.90%) Intapp
13 11 (0.90%) Salesforce
14 10 (0.82%) Google
14 10 (0.82%) IBM Sterling
14 10 (0.82%) SolarWinds
15 9 (0.74%) Northgate