Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,500 per year, according to job vacancies posted during the 6 months leading to 25 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
25 Dec 2025
Same period 2024 Same period 2023
Rank 125 198 149
Rank change year-on-year +73 -49 +79
Permanent jobs requiring a Support Analyst 1,118 837 1,075
As % of all permanent jobs in the UK 1.87% 1.49% 2.14%
As % of the Job Titles category 2.07% 1.60% 2.25%
Number of salaries quoted 877 496 914
10th Percentile £26,000 £26,250 £24,750
25th Percentile £28,500 £31,250 £28,750
Median annual salary (50th Percentile) £34,500 £40,000 £37,500
Median % change year-on-year -13.75% +6.67% +7.14%
75th Percentile £43,750 £50,000 £48,000
90th Percentile £53,750 £67,500 £63,750
UK excluding London median annual salary £32,500 £34,125 £34,000
% change year-on-year -4.76% +0.37% +8.80%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 53,955 52,420 47,748
% of permanent jobs with a recognized job title 90.41% 93.44% 95.22%
Number of salaries quoted 33,322 27,935 36,851
10th Percentile £28,500 £33,000 £31,250
25th Percentile £36,250 £44,250 £42,500
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - -
75th Percentile £75,000 £78,125 £78,750
90th Percentile £93,750 £97,500 £97,500
UK excluding London median annual salary £49,500 £52,500 £51,000
% change year-on-year -5.71% +2.94% -2.86%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 25 December 2025.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 25 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +81 1,009 £34,000 -15.00% 118
UK excluding London +108 826 £32,500 -4.76% 105
London +23 262 £45,000 -5.75% 25
Work from Home +52 257 £35,000 -12.50% 34
South East +82 239 £32,750 -6.43% 40
Midlands +72 173 £32,500 -2.99% 26
North of England +49 152 £31,000 -5.34% 23
South West +60 107 £33,500 +4.69% 10
East Midlands +47 91 £29,500 -13.87% 9
West Midlands +51 82 £35,000 +1.45% 17
Yorkshire +33 79 £27,500 -24.66% 4
East of England +71 74 £27,500 -21.43% 1
Scotland +17 60 £35,000 - 3
North West +3 51 £33,000 +2.33% 17
North East +33 22 £31,500 -18.90% 2
Northern Ireland +1 12 £31,500 -8.43%
Wales -1 9 £48,500 +46.97% 2

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 25 December 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 485 (43.38%) Microsoft
2 411 (36.76%) Problem-Solving
3 393 (35.15%) Windows
4 331 (29.61%) Customer Service
5 307 (27.46%) Microsoft 365
6 280 (25.04%) SQL
7 277 (24.78%) Active Directory
8 262 (23.43%) ITIL
9 221 (19.77%) Azure
10 166 (14.85%) Microsoft Office
11 157 (14.04%) Degree
12 132 (11.81%) Entra ID
13 119 (10.64%) Microsoft Intune
14 115 (10.29%) Continuous Improvement
15 114 (10.20%) ERP
16 113 (10.11%) Power Platform
17 112 (10.02%) Windows Server
18 109 (9.75%) Microsoft Excel
19 98 (8.77%) ITSM
20 95 (8.50%) Windows 10
21 93 (8.32%) DNS
21 93 (8.32%) Firewall
22 91 (8.14%) Business Intelligence
23 89 (7.96%) DHCP
24 85 (7.60%) Service Management
25 84 (7.51%) SLA
26 83 (7.42%) Power BI
27 82 (7.33%) SQL Server
28 81 (7.25%) Microsoft Exchange
29 77 (6.89%) Process Improvement

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 81 (7.25%) Microsoft Exchange
2 73 (6.53%) SharePoint
3 19 (1.70%) IIS
4 18 (1.61%) Confluence
5 13 (1.16%) Skype for Business
6 3 (0.27%) Adobe Experience Manager
6 3 (0.27%) CMS
7 2 (0.18%) Exchange Server 2013
7 2 (0.18%) WebSphere
7 2 (0.18%) WebSphere Application Server
8 1 (0.089%) Appian
8 1 (0.089%) Moodle
8 1 (0.089%) Office Communications Server
8 1 (0.089%) Tomcat
8 1 (0.089%) Umbraco
Applications
1 166 (14.85%) Microsoft Office
2 109 (9.75%) Microsoft Excel
3 46 (4.11%) Microsoft PowerPoint
4 21 (1.88%) Spreadsheet
5 7 (0.63%) MS Visio
6 1 (0.089%) Acrobat
6 1 (0.089%) AutoCAD
6 1 (0.089%) Photoshop
Business Applications
1 27 (2.42%) Dynamics CRM
2 16 (1.43%) NetSuite
3 12 (1.07%) Endur
3 12 (1.07%) Visualfiles
4 11 (0.98%) Oracle EBS
5 10 (0.89%) SAP S/4HANA
6 7 (0.63%) Dynamics NAV
6 7 (0.63%) Fidessa
6 7 (0.63%) SAP HR
6 7 (0.63%) SAP Payroll
7 6 (0.54%) Dynamics AX
7 6 (0.54%) NEC Housing
8 5 (0.45%) Shopify
9 4 (0.36%) Elite 3E
9 4 (0.36%) Magento
9 4 (0.36%) PeopleSoft Financials
9 4 (0.36%) SAP HCM
10 3 (0.27%) Remedy ITSM
10 3 (0.27%) SAP Business One
11 1 (0.089%) Sage 200
Cloud Services
1 307 (27.46%) Microsoft 365
2 221 (19.77%) Azure
3 132 (11.81%) Entra ID
4 113 (10.11%) Power Platform
5 58 (5.19%) Dynamics 365
6 48 (4.29%) SaaS
7 32 (2.86%) AWS
8 29 (2.59%) OneDrive
8 29 (2.59%) PowerApps
9 18 (1.61%) Power Automate
10 14 (1.25%) Google Workspace
11 6 (0.54%) OCI
12 5 (0.45%) Azure Monitor
13 4 (0.36%) Azure DevOps
13 4 (0.36%) dbt
13 4 (0.36%) PaaS
13 4 (0.36%) SuccessFactors
14 3 (0.27%) Adobe Analytics
14 3 (0.27%) Google Analytics
14 3 (0.27%) IaaS
Communications & Networking
1 93 (8.32%) DNS
1 93 (8.32%) Firewall
2 89 (7.96%) DHCP
3 69 (6.17%) VPN
4 66 (5.90%) LAN
5 59 (5.28%) WAN
6 45 (4.03%) TCP/IP
7 37 (3.31%) Remote Desktop
8 28 (2.50%) Wireless
9 23 (2.06%) Internet
9 23 (2.06%) WebEx
10 22 (1.97%) VoIP
11 19 (1.70%) SD-WAN
11 19 (1.70%) Wi-Fi
12 16 (1.43%) Broadband
13 15 (1.34%) Unified Communications
14 14 (1.25%) Skype
15 13 (1.16%) Kerberos
15 13 (1.16%) MPLS
16 10 (0.89%) VLAN
Database & Business Intelligence
1 83 (7.42%) Power BI
2 82 (7.33%) SQL Server
3 31 (2.77%) Oracle Reports
4 22 (1.97%) MySQL
4 22 (1.97%) Relational Database
5 7 (0.63%) Crystal Reports
5 7 (0.63%) SQL Server Reporting Services
6 6 (0.54%) Oracle Database
6 6 (0.54%) SQL Server Integration Services
7 5 (0.45%) Metabase
7 5 (0.45%) PostgreSQL
8 4 (0.36%) Data Warehouse
9 3 (0.27%) Metadata
10 2 (0.18%) BusinessObjects
11 1 (0.089%) Amazon RDS
11 1 (0.089%) Azure SQL Database
11 1 (0.089%) EDRMS
11 1 (0.089%) GIS
11 1 (0.089%) MS Access
11 1 (0.089%) Tableau
Development Applications
1 74 (6.62%) JIRA
2 15 (1.34%) Git
3 7 (0.63%) Bitbucket
4 5 (0.45%) Visual Studio
5 3 (0.27%) LabVIEW
6 1 (0.089%) SQL Server Management Studio (SSMS)
General
1 551 (49.28%) Social Skills
2 170 (15.21%) Analytical Skills
3 163 (14.58%) Finance
4 118 (10.55%) Law
5 77 (6.89%) Organisational Skills
6 64 (5.72%) Manufacturing
7 60 (5.37%) Legal
8 58 (5.19%) Retail
9 50 (4.47%) Telecoms
10 38 (3.40%) Marketing
11 26 (2.33%) Advertising
12 17 (1.52%) Automotive
13 15 (1.34%) Back Office
13 15 (1.34%) Police
14 13 (1.16%) Banking
14 13 (1.16%) Front Office
15 12 (1.07%) Documentation Skills
16 10 (0.89%) Pharmaceutical
17 9 (0.81%) Billing
18 7 (0.63%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 20 (1.79%) HTML
2 19 (1.70%) Oracle Fusion
3 16 (1.43%) EDI
4 14 (1.25%) .NET
4 14 (1.25%) CSS
5 13 (1.16%) LDAP
6 11 (0.98%) FIX Protocol
7 9 (0.81%) REST
7 9 (0.81%) SOAP
8 8 (0.72%) XML
9 6 (0.54%) JSON
10 5 (0.45%) Lightning Web Components
10 5 (0.45%) Software Packaging
10 5 (0.45%) Web Services
11 4 (0.36%) Middleware
11 4 (0.36%) React
11 4 (0.36%) SAP Fiori
12 2 (0.18%) jQuery
13 1 (0.089%) .NET Framework
13 1 (0.089%) SAP TM
Miscellaneous
1 102 (9.12%) Onboarding
2 72 (6.44%) Management Information System
3 65 (5.81%) Driving Licence
4 45 (4.03%) Video Conferencing
5 40 (3.58%) Enterprise Software
6 19 (1.70%) Data Centre
6 19 (1.70%) Self-Motivation
7 15 (1.34%) NHS
8 13 (1.16%) PKI
9 10 (0.89%) Client/Server
10 9 (0.81%) iPhone
11 8 (0.72%) Analytical Mindset
11 8 (0.72%) FMCG
11 8 (0.72%) iSeries
11 8 (0.72%) Mobile App
12 7 (0.63%) Handset
12 7 (0.63%) iPad
12 7 (0.63%) Renewable Energy
13 6 (0.54%) EPoS
14 5 (0.45%) LIMS
Operating Systems
1 393 (35.15%) Windows
2 112 (10.02%) Windows Server
3 95 (8.50%) Windows 10
4 59 (5.28%) Mac OS
5 41 (3.67%) Linux
6 37 (3.31%) Apple iOS
7 31 (2.77%) Windows Server 2019
8 24 (2.15%) Android
9 23 (2.06%) Windows Server 2016
10 15 (1.34%) Unix
11 6 (0.54%) Mac OS X
11 6 (0.54%) Solaris
12 4 (0.36%) Ubuntu
12 4 (0.36%) Windows 7
13 3 (0.27%) Windows Server 2008
13 3 (0.27%) Windows Server 2012
14 2 (0.18%) VMS
15 1 (0.089%) AIX
15 1 (0.089%) Windows Server 2003
Processes & Methodologies
1 411 (36.76%) Problem-Solving
2 331 (29.61%) Customer Service
3 262 (23.43%) ITIL
4 115 (10.29%) Continuous Improvement
5 114 (10.20%) ERP
6 98 (8.77%) ITSM
7 91 (8.14%) Business Intelligence
8 85 (7.60%) Service Management
9 77 (6.89%) Process Improvement
10 69 (6.17%) Change Management
11 63 (5.64%) Cybersecurity
12 60 (5.37%) Mentoring
13 53 (4.74%) CRM
14 50 (4.47%) Incident Management
15 45 (4.03%) Data Analysis
16 43 (3.85%) Asset Management
17 40 (3.58%) Logistics
18 39 (3.49%) User Experience
19 38 (3.40%) Agile
20 37 (3.31%) Problem Management
Programming Languages
1 280 (25.04%) SQL
2 45 (4.03%) PowerShell
3 38 (3.40%) C#
4 34 (3.04%) Python
5 28 (2.50%) T-SQL
6 16 (1.43%) VB
7 11 (0.98%) JavaScript
7 11 (0.98%) PL/SQL
8 10 (0.89%) Java
8 10 (0.89%) VB.NET
9 6 (0.54%) VBA
10 5 (0.45%) Data Analysis Expressions
10 5 (0.45%) Kusto Query Language
11 4 (0.36%) ABAP
11 4 (0.36%) Bash
12 3 (0.27%) Apex Code
12 3 (0.27%) Bicep
13 2 (0.18%) Shell Script
14 1 (0.089%) VBScript
Qualifications
1 157 (14.04%) Degree
2 70 (6.26%) Microsoft Certification
3 50 (4.47%) Security Cleared
4 47 (4.20%) SC Cleared
5 30 (2.68%) MCP
6 29 (2.59%) ITIL Foundation Certificate
7 24 (2.15%) A+ Certification
8 23 (2.06%) DBS Check
9 20 (1.79%) Computer Science Degree
10 19 (1.70%) CCNA
10 19 (1.70%) Cisco Certification
11 17 (1.52%) ITIL Certification
12 14 (1.25%) BPSS Clearance
13 13 (1.16%) Network+ Certification
14 12 (1.07%) HNC
14 12 (1.07%) HND
15 11 (0.98%) MCSA
16 6 (0.54%) MCSE
17 5 (0.45%) MCTS
18 4 (0.36%) Master's Degree
Quality Assurance & Compliance
1 84 (7.51%) SLA
2 27 (2.42%) QA
3 15 (1.34%) Accessibility
3 15 (1.34%) Cyber Essentials
4 14 (1.25%) Data Quality
4 14 (1.25%) ISO/IEC 27001
5 10 (0.89%) GDPR
6 6 (0.54%) Cyber Essentials PLUS
7 5 (0.45%) 21 CFR Part 11
7 5 (0.45%) GxP
8 1 (0.089%) PCI DSS
System Software
1 277 (24.78%) Active Directory
2 27 (2.42%) VMware Infrastructure
3 16 (1.43%) Hyper-V
3 16 (1.43%) Virtual Desktop
4 7 (0.63%) BitLocker
4 7 (0.63%) Firmware
4 7 (0.63%) Virtual Machines
5 1 (0.089%) Terminal Server
5 1 (0.089%) XenApp
Systems Management
1 119 (10.64%) Microsoft Intune
2 22 (1.97%) SCCM
3 13 (1.16%) WSUS
4 11 (0.98%) Jamf Pro
5 10 (0.89%) Grafana
6 7 (0.63%) Autotask
6 7 (0.63%) Control-M
6 7 (0.63%) Kubernetes
6 7 (0.63%) Prometheus
7 3 (0.27%) Terraform
8 1 (0.089%) AirWatch
8 1 (0.089%) EMC NetWorker
8 1 (0.089%) SCOM
8 1 (0.089%) Symantec Endpoint Protection
Vendors
1 485 (43.38%) Microsoft
2 56 (5.01%) Oracle
3 48 (4.29%) Cisco
4 34 (3.04%) SAP
5 33 (2.95%) ServiceNow
6 31 (2.77%) Meraki
7 30 (2.68%) VMware
8 23 (2.06%) Adobe
9 21 (1.88%) Apple
10 20 (1.79%) Polycom
11 18 (1.61%) CheckPoint
11 18 (1.61%) Palo Alto
12 17 (1.52%) Google
13 16 (1.43%) Citrix
14 15 (1.34%) Salesforce
15 13 (1.16%) Fortinet
15 13 (1.16%) Guidewire
15 13 (1.16%) Intapp
16 11 (0.98%) Concur
16 11 (0.98%) Sage