Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £33,000 per year, according to job vacancies posted during the 6 months leading to 7 November 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
7 Nov 2025
Same period 2024 Same period 2023
Rank 118 187 169
Rank change year-on-year +69 -18 +78
Permanent jobs requiring a Support Analyst 1,211 984 1,075
As % of all permanent jobs in the UK 2.39% 1.45% 2.02%
As % of the Job Titles category 2.65% 1.52% 2.12%
Number of salaries quoted 1,001 564 936
10th Percentile £25,875 £26,250 £24,000
25th Percentile £28,000 £31,000 £28,000
Median annual salary (50th Percentile) £33,000 £37,000 £36,500
Median % change year-on-year -10.81% +1.37% +7.35%
75th Percentile £41,000 £48,750 £47,500
90th Percentile £52,500 £72,625 £65,000
UK excluding London median annual salary £31,500 £33,500 £32,500
% change year-on-year -5.97% +3.08% +3.17%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 45,700 64,689 50,755
% of permanent jobs with a recognized job title 90.10% 95.04% 95.50%
Number of salaries quoted 28,478 36,679 39,389
10th Percentile £28,250 £31,250 £31,500
25th Percentile £35,000 £42,219 £42,631
Median annual salary (50th Percentile) £52,500 £57,500 £60,000
Median % change year-on-year -8.70% -4.17% -
75th Percentile £73,750 £75,000 £80,000
90th Percentile £92,500 £95,000 £97,500
UK excluding London median annual salary £46,000 £50,000 £52,500
% change year-on-year -8.00% -4.76% -

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 7 November 2025.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 7 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +75 1,084 £33,000 -12.00% 284
UK excluding London +91 907 £31,500 -5.97% 241
Work from Home +26 260 £31,500 -16.00% 88
London +16 254 £45,000 - 120
South East +74 253 £32,750 -6.43% 120
Midlands +73 183 £29,500 -11.94% 36
North of England +61 175 £31,000 -4.62% 20
East Midlands +73 111 £29,500 -9.23% 7
South West +40 110 £35,000 +7.69% 27
East of England +81 108 £27,500 -21.43% 18
Yorkshire +69 91 £27,500 -26.67% 8
West Midlands +45 72 £34,000 -4.23% 28
North West +2 57 £33,000 +1.54% 8
Scotland -13 49 £35,000 +20.69% 15
North East - 27 £35,000 - 4
Wales +3 18 £30,000 -3.23% 3
Northern Ireland +4 9 £45,000 +30.81% 3
Channel Islands - 2 £34,000 - 3

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 7 November 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 556 (45.91%) Microsoft
2 512 (42.28%) Problem-Solving
3 464 (38.32%) Windows
4 399 (32.95%) Customer Service
5 362 (29.89%) Microsoft 365
6 331 (27.33%) Active Directory
7 322 (26.59%) SQL
8 283 (23.37%) ITIL
9 258 (21.30%) Azure
10 194 (16.02%) Microsoft Office
11 172 (14.20%) Degree
12 148 (12.22%) Microsoft Intune
13 144 (11.89%) Entra ID
14 140 (11.56%) Microsoft Excel
15 137 (11.31%) Windows Server
16 129 (10.65%) Power Platform
17 120 (9.91%) SLA
18 117 (9.66%) ERP
19 116 (9.58%) SharePoint
20 113 (9.33%) Firewall
21 111 (9.17%) DNS
22 109 (9.00%) Continuous Improvement
22 109 (9.00%) ITSM
23 108 (8.92%) Business Intelligence
24 103 (8.51%) Power BI
24 103 (8.51%) Windows 10
25 96 (7.93%) Microsoft Exchange
26 95 (7.84%) SQL Server
27 93 (7.68%) DHCP
28 92 (7.60%) LAN

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 116 (9.58%) SharePoint
2 96 (7.93%) Microsoft Exchange
3 20 (1.65%) Confluence
4 19 (1.57%) IIS
5 9 (0.74%) Skype for Business
6 5 (0.41%) CMS
7 4 (0.33%) Adobe Experience Manager
8 2 (0.17%) Exchange Server 2013
9 1 (0.083%) Office Communications Server
9 1 (0.083%) Tomcat
9 1 (0.083%) WebSphere
9 1 (0.083%) WebSphere Application Server
Applications
1 194 (16.02%) Microsoft Office
2 140 (11.56%) Microsoft Excel
3 46 (3.80%) Microsoft PowerPoint
4 20 (1.65%) Spreadsheet
5 3 (0.25%) MS Visio
6 1 (0.083%) Acrobat
6 1 (0.083%) Adobe Creative Suite
6 1 (0.083%) AutoCAD
6 1 (0.083%) Photoshop
Business Applications
1 24 (1.98%) Dynamics CRM
2 13 (1.07%) NetSuite
3 12 (0.99%) Visualfiles
4 11 (0.91%) Dynamics NAV
4 11 (0.91%) Oracle EBS
5 10 (0.83%) PeopleSoft Financials
5 10 (0.83%) SAP S/4HANA
6 8 (0.66%) SAP HR
6 8 (0.66%) SAP Payroll
7 7 (0.58%) Endur
7 7 (0.58%) Remedy ITSM
7 7 (0.58%) SAP HCM
8 5 (0.41%) Exchequer
8 5 (0.41%) SAP Business One
8 5 (0.41%) SAP EWM
8 5 (0.41%) SAP WM
9 4 (0.33%) Sage 1000
10 3 (0.25%) Elite 3E
10 3 (0.25%) Fidessa
11 1 (0.083%) Dynamics AX
Cloud Services
1 362 (29.89%) Microsoft 365
2 258 (21.30%) Azure
3 144 (11.89%) Entra ID
4 129 (10.65%) Power Platform
5 52 (4.29%) SaaS
6 43 (3.55%) Dynamics 365
7 33 (2.73%) PowerApps
8 29 (2.39%) AWS
8 29 (2.39%) OneDrive
9 21 (1.73%) Power Automate
10 7 (0.58%) SuccessFactors
11 5 (0.41%) OCI
12 4 (0.33%) Adobe Analytics
12 4 (0.33%) Google Analytics
13 3 (0.25%) Google Workspace
13 3 (0.25%) IaaS
13 3 (0.25%) PaaS
13 3 (0.25%) Slack
14 2 (0.17%) Asana
14 2 (0.17%) Mimecast
Communications & Networking
1 113 (9.33%) Firewall
2 111 (9.17%) DNS
3 93 (7.68%) DHCP
4 92 (7.60%) LAN
5 80 (6.61%) VPN
6 75 (6.19%) WAN
7 50 (4.13%) TCP/IP
8 38 (3.14%) Remote Desktop
9 34 (2.81%) VoIP
10 30 (2.48%) Wireless
11 26 (2.15%) Internet
12 24 (1.98%) Wi-Fi
13 22 (1.82%) Broadband
14 17 (1.40%) WebEx
15 16 (1.32%) Kerberos
16 14 (1.16%) SD-WAN
17 12 (0.99%) MPLS
17 12 (0.99%) Unified Communications
17 12 (0.99%) VLAN
18 11 (0.91%) WPA
Database & Business Intelligence
1 103 (8.51%) Power BI
2 95 (7.84%) SQL Server
3 24 (1.98%) MySQL
4 22 (1.82%) Oracle Reports
5 14 (1.16%) SQL Server Reporting Services
6 13 (1.07%) Relational Database
7 11 (0.91%) Crystal Reports
8 6 (0.50%) BusinessObjects
8 6 (0.50%) Oracle Database
8 6 (0.50%) SQL Server Integration Services
9 5 (0.41%) EDRMS
9 5 (0.41%) Geospatial Data
9 5 (0.41%) GIS
9 5 (0.41%) PostgreSQL
10 4 (0.33%) Metadata
11 1 (0.083%) Amazon RDS
11 1 (0.083%) Data Warehouse
11 1 (0.083%) Metabase
11 1 (0.083%) MS Access
11 1 (0.083%) Tableau
Development Applications
1 71 (5.86%) JIRA
2 7 (0.58%) Git
3 6 (0.50%) Bitbucket
4 5 (0.41%) SQL Server Management Studio (SSMS)
5 1 (0.083%) Visual Studio
General
1 606 (50.04%) Social Skills
2 178 (14.70%) Analytical Skills
3 167 (13.79%) Finance
4 161 (13.29%) Law
5 102 (8.42%) Organisational Skills
6 79 (6.52%) Manufacturing
7 65 (5.37%) Legal
8 60 (4.95%) Marketing
9 52 (4.29%) Telecoms
10 48 (3.96%) Retail
11 32 (2.64%) Advertising
12 25 (2.06%) Pharmaceutical
13 18 (1.49%) Front Office
13 18 (1.49%) Inclusion and Diversity
14 16 (1.32%) Automotive
15 15 (1.24%) Police
16 11 (0.91%) Back Office
17 9 (0.74%) Spanish Language
18 8 (0.66%) Public Sector
19 7 (0.58%) Publishing
Libraries, Frameworks & Software Standards
1 24 (1.98%) HTML
2 21 (1.73%) LDAP
3 18 (1.49%) CSS
3 18 (1.49%) EDI
3 18 (1.49%) Oracle Fusion
4 17 (1.40%) .NET
5 10 (0.83%) FIX Protocol
6 8 (0.66%) XML
7 7 (0.58%) ASP.NET
7 7 (0.58%) SAP Fiori
8 6 (0.50%) JSON
9 5 (0.41%) Lightning Web Components
9 5 (0.41%) Middleware
9 5 (0.41%) React
9 5 (0.41%) REST
9 5 (0.41%) SOAP
9 5 (0.41%) Software Packaging
9 5 (0.41%) Web Services
10 2 (0.17%) jQuery
11 1 (0.083%) WPF
Miscellaneous
1 106 (8.75%) Onboarding
2 68 (5.62%) Management Information System
3 67 (5.53%) Driving Licence
4 43 (3.55%) Video Conferencing
5 34 (2.81%) Enterprise Software
6 27 (2.23%) Self-Motivation
7 21 (1.73%) Data Centre
8 18 (1.49%) Analytical Mindset
9 16 (1.32%) PKI
10 12 (0.99%) iPhone
11 11 (0.91%) iSeries
11 11 (0.91%) NHS
12 10 (0.83%) Client/Server
12 10 (0.83%) Data Structures
12 10 (0.83%) EPoS
13 9 (0.74%) Smartphone
14 8 (0.66%) FMCG
14 8 (0.66%) iPad
15 7 (0.58%) Data Protection Act
15 7 (0.58%) Life Science
Operating Systems
1 464 (38.32%) Windows
2 137 (11.31%) Windows Server
3 103 (8.51%) Windows 10
4 74 (6.11%) Mac OS
5 38 (3.14%) Linux
5 38 (3.14%) Windows Server 2019
6 33 (2.73%) Apple iOS
7 29 (2.39%) Android
8 24 (1.98%) Windows Server 2016
9 21 (1.73%) Unix
10 6 (0.50%) Mac OS X
10 6 (0.50%) Windows 7
11 4 (0.33%) Solaris
12 3 (0.25%) Windows Server 2008
12 3 (0.25%) Windows Server 2012
13 2 (0.17%) Ubuntu
13 2 (0.17%) VMS
14 1 (0.083%) AIX
14 1 (0.083%) Windows Server 2003
Processes & Methodologies
1 512 (42.28%) Problem-Solving
2 399 (32.95%) Customer Service
3 283 (23.37%) ITIL
4 117 (9.66%) ERP
5 109 (9.00%) Continuous Improvement
5 109 (9.00%) ITSM
6 108 (8.92%) Business Intelligence
7 91 (7.51%) Process Improvement
8 86 (7.10%) Service Management
9 84 (6.94%) Incident Management
10 78 (6.44%) Change Management
11 75 (6.19%) Cybersecurity
12 69 (5.70%) CRM
13 68 (5.62%) Mentoring
14 66 (5.45%) Data Analysis
15 60 (4.95%) Patch Management
16 55 (4.54%) Logistics
17 54 (4.46%) Problem Management
18 50 (4.13%) Batch Management
19 48 (3.96%) Service Delivery
Programming Languages
1 322 (26.59%) SQL
2 57 (4.71%) C#
3 48 (3.96%) PowerShell
4 36 (2.97%) Python
5 22 (1.82%) JavaScript
5 22 (1.82%) T-SQL
6 19 (1.57%) VB
7 12 (0.99%) Java
8 11 (0.91%) PL/SQL
8 11 (0.91%) VB.NET
9 10 (0.83%) VBA
10 7 (0.58%) ABAP
11 5 (0.41%) Bash
12 4 (0.33%) Data Analysis Expressions
12 4 (0.33%) Kusto Query Language
13 3 (0.25%) Bicep
14 2 (0.17%) Apex Code
14 2 (0.17%) PHP
14 2 (0.17%) Shell Script
15 1 (0.083%) VBScript
Qualifications
1 172 (14.20%) Degree
2 74 (6.11%) Microsoft Certification
2 74 (6.11%) Security Cleared
3 71 (5.86%) SC Cleared
4 42 (3.47%) A+ Certification
5 37 (3.06%) DBS Check
6 33 (2.73%) MCP
7 27 (2.23%) ITIL Foundation Certificate
8 20 (1.65%) Computer Science Degree
9 18 (1.49%) CCNA
9 18 (1.49%) Cisco Certification
9 18 (1.49%) ITIL Certification
10 13 (1.07%) Network+ Certification
11 12 (0.99%) BPSS Clearance
12 8 (0.66%) HNC
12 8 (0.66%) HND
13 6 (0.50%) MCSA
14 5 (0.41%) MCTS
15 3 (0.25%) Azure Certification
15 3 (0.25%) Master's Degree
Quality Assurance & Compliance
1 120 (9.91%) SLA
2 28 (2.31%) QA
3 16 (1.32%) Cyber Essentials
3 16 (1.32%) GDPR
4 15 (1.24%) Accessibility
5 14 (1.16%) Data Quality
6 9 (0.74%) ISO/IEC 27001
7 6 (0.50%) Cyber Essentials PLUS
8 5 (0.41%) 21 CFR Part 11
8 5 (0.41%) GxP
9 1 (0.083%) PCI DSS
System Software
1 331 (27.33%) Active Directory
2 27 (2.23%) VMware Infrastructure
3 22 (1.82%) Virtual Desktop
4 20 (1.65%) Hyper-V
5 11 (0.91%) BitLocker
5 11 (0.91%) Firmware
6 5 (0.41%) Virtual Servers
7 4 (0.33%) Virtual Machines
8 2 (0.17%) XenApp
9 1 (0.083%) Terminal Server
9 1 (0.083%) Xen
Systems Management
1 148 (12.22%) Microsoft Intune
2 23 (1.90%) SCCM
3 16 (1.32%) WSUS
4 13 (1.07%) Autotask
5 12 (0.99%) Jamf Pro
6 10 (0.83%) Grafana
7 6 (0.50%) Control-M
7 6 (0.50%) Kubernetes
7 6 (0.50%) Prometheus
8 3 (0.25%) Terraform
9 1 (0.083%) SCOM
9 1 (0.083%) Symantec Endpoint Protection
Vendors
1 556 (45.91%) Microsoft
2 51 (4.21%) Oracle
2 51 (4.21%) SAP
3 46 (3.80%) Cisco
4 37 (3.06%) Meraki
5 31 (2.56%) ServiceNow
5 31 (2.56%) VMware
6 29 (2.39%) Apple
7 22 (1.82%) Citrix
8 20 (1.65%) Adobe
8 20 (1.65%) Intapp
9 19 (1.57%) Salesforce
10 17 (1.40%) HP
11 16 (1.32%) Google
11 16 (1.32%) Polycom
12 14 (1.16%) CheckPoint
12 14 (1.16%) Palo Alto
12 14 (1.16%) Sage
13 13 (1.07%) Fortinet
13 13 (1.07%) Guidewire