Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £34,500 per year, according to job vacancies posted during the 6 months leading to 19 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
19 Mar 2026
Same period 2025 Same period 2024
Rank 137 186 166
Rank change year-on-year +49 -20 +99
Permanent jobs requiring a Support Analyst 1,133 722 1,486
As % of all permanent jobs in the UK 1.51% 1.70% 1.75%
As % of the Job Titles category 1.64% 1.88% 1.85%
Number of salaries quoted 846 565 1,203
10th Percentile £26,250 £24,500 £25,000
25th Percentile £30,000 £30,000 £28,500
Median annual salary (50th Percentile) £34,500 £39,000 £37,500
Median % change year-on-year -11.54% +4.00% +13.64%
75th Percentile £43,750 £52,500 £47,500
90th Percentile £53,750 £67,500 £60,000
UK excluding London median annual salary £32,750 £32,500 £32,500
% change year-on-year +0.77% - +8.33%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 69,032 38,440 80,488
% of permanent jobs with a recognized job title 91.96% 90.40% 94.62%
Number of salaries quoted 43,952 23,033 61,568
10th Percentile £30,000 £31,250 £28,500
25th Percentile £39,000 £43,500 £38,750
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.33%
75th Percentile £75,000 £80,000 £72,500
90th Percentile £95,000 £100,000 £91,934
UK excluding London median annual salary £50,000 £54,000 £50,000
% change year-on-year -7.41% +8.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 19 March 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 19 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +40 1,022 £34,500 -13.75% 103
UK excluding London +83 847 £32,750 +0.77% 102
South East +76 273 £33,000 -7.69% 41
London -10 253 £42,500 -15.00% 23
Work from Home +30 239 £35,000 -17.65% 38
Midlands +59 169 £33,500 +21.82% 14
North of England -21 158 £33,750 +12.50% 13
West Midlands +54 102 £35,000 +7.69% 12
South West +26 97 £32,500 +4.84% 16
Yorkshire -12 89 £30,000 - 5
East of England +10 70 £30,000 -7.69% 8
Scotland +27 67 £30,000 -21.05% 11
East Midlands -4 67 £28,500 +26.67% 2
North West -9 57 £35,221 +17.40% 8
North East -22 12 £51,500 +51.47%
Northern Ireland -21 11 £32,000 +15.11% 1
Wales -15 2 £42,000 -4.69%

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 19 March 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 402 (35.48%) Microsoft
2 357 (31.51%) Windows
3 327 (28.86%) Problem-Solving
4 286 (25.24%) Microsoft 365
5 248 (21.89%) Customer Service
6 237 (20.92%) Active Directory
7 230 (20.30%) ITIL
7 230 (20.30%) SQL
8 216 (19.06%) Azure
9 164 (14.47%) Degree
10 137 (12.09%) ERP
11 131 (11.56%) Microsoft Office
12 129 (11.39%) Continuous Improvement
13 117 (10.33%) Entra ID
14 116 (10.24%) ITSM
15 98 (8.65%) Power Platform
16 95 (8.38%) Microsoft Intune
17 92 (8.12%) Process Improvement
18 91 (8.03%) Windows 10
19 90 (7.94%) Business Intelligence
19 90 (7.94%) SharePoint
20 82 (7.24%) Microsoft Exchange
20 82 (7.24%) SQL Server
21 81 (7.15%) Microsoft Excel
22 80 (7.06%) Change Management
23 79 (6.97%) JIRA
23 79 (6.97%) Service Management
23 79 (6.97%) Windows Server
24 76 (6.71%) Power BI
25 71 (6.27%) SLA

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 90 (7.94%) SharePoint
2 82 (7.24%) Microsoft Exchange
3 14 (1.24%) Confluence
4 9 (0.79%) IIS
5 5 (0.44%) CMS
5 5 (0.44%) Skype for Business
6 4 (0.35%) WebSphere
6 4 (0.35%) WebSphere Application Server
7 2 (0.18%) Exchange Server 2013
8 1 (0.088%) Appian
8 1 (0.088%) Moodle
8 1 (0.088%) Tomcat
8 1 (0.088%) Umbraco
Applications
1 131 (11.56%) Microsoft Office
2 81 (7.15%) Microsoft Excel
3 32 (2.82%) Microsoft PowerPoint
4 13 (1.15%) MS Visio
5 9 (0.79%) Spreadsheet
6 1 (0.088%) Acrobat
6 1 (0.088%) AutoCAD
6 1 (0.088%) Photoshop
Business Applications
1 29 (2.56%) Dynamics CRM
2 16 (1.41%) Endur
3 15 (1.32%) NEC Housing
4 12 (1.06%) Dynamics AX
5 11 (0.97%) NetSuite
5 11 (0.97%) Unit4 Business World
6 10 (0.88%) Visualfiles
7 9 (0.79%) Magento
7 9 (0.79%) Shopify
8 8 (0.71%) Dynamics NAV
9 7 (0.62%) SAP S/4HANA
10 6 (0.53%) Elite 3E
10 6 (0.53%) Fidessa
10 6 (0.53%) SAP HR
10 6 (0.53%) SAP Payroll
11 5 (0.44%) SAP ERP
12 4 (0.35%) Dynamics GP
13 3 (0.26%) Exchequer
13 3 (0.26%) Primavera
13 3 (0.26%) SAP Business ByDesign
Cloud Services
1 286 (25.24%) Microsoft 365
2 216 (19.06%) Azure
3 117 (10.33%) Entra ID
4 98 (8.65%) Power Platform
5 51 (4.50%) Dynamics 365
6 48 (4.24%) SaaS
7 38 (3.35%) OneDrive
8 27 (2.38%) AWS
9 23 (2.03%) Power Automate
10 17 (1.50%) Azure DevOps
11 13 (1.15%) Google Workspace
12 12 (1.06%) dbt
13 11 (0.97%) Boomi
13 11 (0.97%) iPaaS
13 11 (0.97%) PowerApps
13 11 (0.97%) Workato
14 9 (0.79%) ClickUp
15 7 (0.62%) PaaS
16 6 (0.53%) IaaS
16 6 (0.53%) OCI
Communications & Networking
1 70 (6.18%) DNS
2 67 (5.91%) DHCP
3 59 (5.21%) VPN
4 55 (4.85%) Firewall
5 39 (3.44%) TCP/IP
6 24 (2.12%) Remote Desktop
7 17 (1.50%) Broadband
7 17 (1.50%) Wi-Fi
8 16 (1.41%) WAN
9 15 (1.32%) LAN
9 15 (1.32%) Wireless
10 12 (1.06%) VoIP
10 12 (1.06%) WinSCP
11 11 (0.97%) VLAN
12 10 (0.88%) WebEx
13 9 (0.79%) 4G
13 9 (0.79%) Unified Communications
14 7 (0.62%) MPLS
15 5 (0.44%) SD-WAN
15 5 (0.44%) Skype
Database & Business Intelligence
1 82 (7.24%) SQL Server
2 76 (6.71%) Power BI
3 26 (2.29%) Relational Database
4 15 (1.32%) Metabase
4 15 (1.32%) Oracle Reports
4 15 (1.32%) SQL Server Integration Services
5 13 (1.15%) SQL Server Reporting Services
6 12 (1.06%) Data Warehouse
7 8 (0.71%) PostgreSQL
8 5 (0.44%) SAP BW
9 4 (0.35%) DB2
10 3 (0.26%) Azure SQL Database
10 3 (0.26%) BusinessObjects
10 3 (0.26%) Crystal Reports
10 3 (0.26%) Power Query
11 1 (0.088%) MySQL
11 1 (0.088%) Oracle Database
Development Applications
1 79 (6.97%) JIRA
2 22 (1.94%) Git
3 15 (1.32%) Visual Studio
4 7 (0.62%) Bitbucket
5 4 (0.35%) LabVIEW
6 2 (0.18%) Rational Rhapsody
7 1 (0.088%) SQL Server Management Studio (SSMS)
General
1 427 (37.69%) Social Skills
2 199 (17.56%) Finance
3 170 (15.00%) Analytical Skills
4 73 (6.44%) Law
5 72 (6.35%) Organisational Skills
6 69 (6.09%) Retail
7 66 (5.83%) Manufacturing
8 64 (5.65%) Legal
9 52 (4.59%) Telecoms
10 31 (2.74%) Documentation Skills
11 25 (2.21%) Advertising
12 19 (1.68%) Marketing
13 17 (1.50%) Banking
14 15 (1.32%) Automotive
15 13 (1.15%) Billing
16 12 (1.06%) Back Office
17 9 (0.79%) Financial Institution
18 7 (0.62%) Inclusion and Diversity
19 6 (0.53%) Publishing
20 5 (0.44%) Games
Libraries, Frameworks & Software Standards
1 29 (2.56%) .NET
2 15 (1.32%) Web Services
3 14 (1.24%) Middleware
4 9 (0.79%) EDI
4 9 (0.79%) FIX Protocol
5 8 (0.71%) REST
5 8 (0.71%) SOAP
6 4 (0.35%) CSS
6 4 (0.35%) HTML
6 4 (0.35%) Oracle Fusion
6 4 (0.35%) Software Packaging
7 1 (0.088%) Elastic Stack
7 1 (0.088%) JSON
7 1 (0.088%) MFC
7 1 (0.088%) React
7 1 (0.088%) SAP CAF
7 1 (0.088%) XML
Miscellaneous
1 98 (8.65%) Onboarding
2 80 (7.06%) Driving Licence
3 53 (4.68%) Management Information System
4 41 (3.62%) Video Conferencing
5 28 (2.47%) Enterprise Software
6 21 (1.85%) Self-Motivation
7 19 (1.68%) NHS
8 16 (1.41%) Analytical Mindset
9 15 (1.32%) Product Ownership
9 15 (1.32%) Renewable Energy
10 11 (0.97%) Low-Code
11 9 (0.79%) Client/Server
12 8 (0.71%) EPoS
12 8 (0.71%) iPhone
12 8 (0.71%) Mobile App
13 7 (0.62%) IoT
14 6 (0.53%) Data Protection Act
14 6 (0.53%) Reference Data
15 5 (0.44%) FMCG
15 5 (0.44%) Housing Association
Operating Systems
1 357 (31.51%) Windows
2 91 (8.03%) Windows 10
3 79 (6.97%) Windows Server
4 45 (3.97%) Linux
5 38 (3.35%) Mac OS
6 34 (3.00%) Android
7 31 (2.74%) Apple iOS
8 11 (0.97%) Unix
9 8 (0.71%) Windows Server 2016
10 7 (0.62%) Windows Server 2012
11 6 (0.53%) Windows Server 2019
12 4 (0.35%) Windows Server 2008
13 3 (0.26%) Solaris
13 3 (0.26%) Ubuntu
14 2 (0.18%) Windows 7
15 1 (0.088%) AIX
15 1 (0.088%) VMS
15 1 (0.088%) Windows Server 2003
Processes & Methodologies
1 327 (28.86%) Problem-Solving
2 248 (21.89%) Customer Service
3 230 (20.30%) ITIL
4 137 (12.09%) ERP
5 129 (11.39%) Continuous Improvement
6 116 (10.24%) ITSM
7 92 (8.12%) Process Improvement
8 90 (7.94%) Business Intelligence
9 80 (7.06%) Change Management
10 79 (6.97%) Service Management
11 63 (5.56%) CRM
12 56 (4.94%) Cybersecurity
13 47 (4.15%) Mentoring
14 39 (3.44%) Data Management
15 38 (3.35%) Computer Science
15 38 (3.35%) Data Analysis
16 37 (3.27%) Migration
16 37 (3.27%) Service Delivery
16 37 (3.27%) User Experience
17 36 (3.18%) Root Cause Analysis
Programming Languages
1 230 (20.30%) SQL
2 37 (3.27%) PowerShell
3 34 (3.00%) T-SQL
4 31 (2.74%) Python
5 27 (2.38%) C#
6 16 (1.41%) Java
7 14 (1.24%) VB.NET
8 5 (0.44%) ABAP
8 5 (0.44%) Data Analysis Expressions
8 5 (0.44%) Kusto Query Language
8 5 (0.44%) VBA
9 4 (0.35%) Delphi
9 4 (0.35%) Pascal
9 4 (0.35%) PHP
9 4 (0.35%) PL/SQL
10 3 (0.26%) Apex Code
10 3 (0.26%) Bash
10 3 (0.26%) JavaScript
11 2 (0.18%) VB
12 1 (0.088%) Bicep
Qualifications
1 164 (14.47%) Degree
2 39 (3.44%) Microsoft Certification
2 39 (3.44%) Security Cleared
3 34 (3.00%) A+ Certification
4 21 (1.85%) Microsoft Certified Professional
4 21 (1.85%) SC Cleared
5 19 (1.68%) Computer Science Degree
6 18 (1.59%) HND
7 15 (1.32%) HNC
8 12 (1.06%) ITIL Foundation Certificate
9 10 (0.88%) ITIL Certification
10 9 (0.79%) DBS Check
11 8 (0.71%) DV Cleared
11 8 (0.71%) Network+ Certification
12 7 (0.62%) CCNA
12 7 (0.62%) Cisco Certification
13 6 (0.53%) MCSA
14 5 (0.44%) MCSE
14 5 (0.44%) SAP Certification
15 4 (0.35%) Master's Degree
Quality Assurance & Compliance
1 71 (6.27%) SLA
2 23 (2.03%) QA
3 16 (1.41%) Accessibility
4 11 (0.97%) Cyber Essentials
5 9 (0.79%) GDPR
5 9 (0.79%) ISO/IEC 27001
6 6 (0.53%) Cyber Essentials PLUS
6 6 (0.53%) Data Quality
7 4 (0.35%) Actionable Recommendations
8 1 (0.088%) PCI DSS
System Software
1 237 (20.92%) Active Directory
2 25 (2.21%) VMware Infrastructure
3 12 (1.06%) Hyper-V
4 9 (0.79%) Virtual Desktop
5 5 (0.44%) BitLocker
5 5 (0.44%) XenApp
6 4 (0.35%) Virtual Machines
7 3 (0.26%) Docker
8 1 (0.088%) vSphere
Systems Management
1 95 (8.38%) Microsoft Intune
2 21 (1.85%) SCCM
3 9 (0.79%) Grafana
4 7 (0.62%) Control-M
4 7 (0.62%) Kubernetes
4 7 (0.62%) Prometheus
5 5 (0.44%) Single Sign-On
6 4 (0.35%) Jamf Pro
7 1 (0.088%) AirWatch
7 1 (0.088%) EMC NetWorker
7 1 (0.088%) Symantec Endpoint Protection
7 1 (0.088%) Terraform
Vendors
1 402 (35.48%) Microsoft
2 43 (3.80%) ServiceNow
3 31 (2.74%) Oracle
4 29 (2.56%) VMware
5 25 (2.21%) SAP
6 20 (1.77%) Adobe
7 18 (1.59%) Cisco
8 16 (1.41%) Google
9 15 (1.32%) Apple
9 15 (1.32%) Freshdesk
10 12 (1.06%) iManage
10 12 (1.06%) Nintex
10 12 (1.06%) Salesforce
11 11 (0.97%) CheckPoint
11 11 (0.97%) ConnectWise
11 11 (0.97%) HubSpot
11 11 (0.97%) Northgate
11 11 (0.97%) Palo Alto
12 10 (0.88%) Sage
13 9 (0.79%) Starlink