Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 6 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
6 Jun 2026
Same period 2025 Same period 2024
Rank 155 152 196
Rank change year-on-year -3 +44 +59
Permanent jobs requiring a Support Analyst 1,211 967 1,481
As % of all permanent jobs in the UK 1.31% 2.20% 1.43%
As % of the Job Titles category 1.40% 2.46% 1.50%
Number of salaries quoted 945 819 1,150
10th Percentile £26,000 £25,000 £24,750
25th Percentile £30,000 £27,875 £27,750
Median annual salary (50th Percentile) £35,000 £34,000 £35,000
Median % change year-on-year +2.94% -2.86% +2.94%
75th Percentile £42,500 £46,250 £47,500
90th Percentile £49,500 £57,500 £60,000
UK excluding London median annual salary £33,000 £31,500 £32,060
% change year-on-year +4.76% -1.75% +3.42%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 86,631 39,275 98,433
% of permanent jobs with a recognized job title 93.87% 89.41% 94.84%
Number of salaries quoted 58,552 22,114 71,335
10th Percentile £30,000 £29,000 £28,500
25th Percentile £40,000 £40,000 £38,500
Median annual salary (50th Percentile) £55,000 £57,500 £52,500
Median % change year-on-year -4.35% +9.52% -12.50%
75th Percentile £75,000 £77,500 £70,000
90th Percentile £95,000 £99,273 £90,000
UK excluding London median annual salary £50,000 £50,500 £50,000
% change year-on-year -0.99% +1.00% -6.54%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 6 June 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 6 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -10 1,095 £35,000 +2.94% 96
UK excluding London +31 974 £33,000 +4.76% 99
South East +51 308 £32,500 -7.14% 37
Work from Home +29 253 £38,500 +10.00% 35
London -41 208 £41,000 -13.68% 18
North of England -6 207 £35,000 +22.81% 26
Midlands -9 155 £35,000 +16.67% 12
South West -4 136 £32,500 +8.33% 9
Yorkshire -21 112 £34,000 +19.30% 11
North West +23 94 £35,000 +6.87% 14
West Midlands -22 90 £35,000 +12.90% 7
East of England -30 81 £30,000 +1.69% 7
Scotland +69 77 £32,500 -24.86% 4
East Midlands -19 65 £34,250 +16.10% 5
Wales -41 8 £35,000 +35.27% 2
Northern Ireland -36 2 £32,000 -36.00% 7
North East -57 1 £43,500 +27.94% 1

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 6 June 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 420 (34.68%) Microsoft
2 362 (29.89%) Windows
3 347 (28.65%) Microsoft 365
4 258 (21.30%) Problem-Solving
5 244 (20.15%) Active Directory
6 239 (19.74%) SQL
7 209 (17.26%) Azure
8 184 (15.19%) ITIL
9 166 (13.71%) Customer Service
10 143 (11.81%) ERP
11 140 (11.56%) Continuous Improvement
12 121 (9.99%) Microsoft Office
13 119 (9.83%) Degree
14 117 (9.66%) ITSM
15 101 (8.34%) Entra ID
16 98 (8.09%) Windows Server
17 93 (7.68%) Process Improvement
18 92 (7.60%) Windows 10
19 91 (7.51%) SharePoint
20 88 (7.27%) Service Management
21 84 (6.94%) Power Platform
22 80 (6.61%) SQL Server
23 75 (6.19%) Business Intelligence
24 74 (6.11%) Change Management
24 74 (6.11%) Microsoft Exchange
25 71 (5.86%) SLA
26 65 (5.37%) Microsoft Intune
27 62 (5.12%) JIRA
27 62 (5.12%) Power BI
28 61 (5.04%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 91 (7.51%) SharePoint
2 74 (6.11%) Microsoft Exchange
3 25 (2.06%) IIS
4 11 (0.91%) Skype for Business
5 10 (0.83%) Confluence
6 5 (0.41%) CMS
7 3 (0.25%) SAS
7 3 (0.25%) WebSphere
7 3 (0.25%) WebSphere Application Server
8 2 (0.17%) Tomcat
Applications
1 121 (9.99%) Microsoft Office
2 57 (4.71%) Microsoft Excel
3 22 (1.82%) Microsoft PowerPoint
4 11 (0.91%) MS Visio
5 3 (0.25%) Photoshop
Business Applications
1 23 (1.90%) Dynamics CRM
2 17 (1.40%) NEC Housing
3 16 (1.32%) Unit4 Business World
4 15 (1.24%) Dynamics NAV
5 13 (1.07%) Dynamics AX
6 11 (0.91%) Visualfiles
7 10 (0.83%) Elite 3E
8 8 (0.66%) Endur
8 8 (0.66%) Magento
9 7 (0.58%) Shopify
10 6 (0.50%) Oracle Retail
11 5 (0.41%) NetSuite
11 5 (0.41%) Oracle Financials
11 5 (0.41%) SAP Business One
11 5 (0.41%) SAP ERP
12 4 (0.33%) Exchequer
12 4 (0.33%) Fidessa
12 4 (0.33%) JDE OneWorld
12 4 (0.33%) JDE World
12 4 (0.33%) SAP HR
Cloud Services
1 347 (28.65%) Microsoft 365
2 209 (17.26%) Azure
3 101 (8.34%) Entra ID
4 84 (6.94%) Power Platform
5 52 (4.29%) Dynamics 365
6 47 (3.88%) OneDrive
7 42 (3.47%) SaaS
8 24 (1.98%) AWS
9 23 (1.90%) Power Automate
10 18 (1.49%) Azure DevOps
11 16 (1.32%) PowerApps
12 13 (1.07%) Google Workspace
12 13 (1.07%) Microsoft Copilot
13 12 (0.99%) PaaS
14 11 (0.91%) Boomi
14 11 (0.91%) IaaS
14 11 (0.91%) iPaaS
14 11 (0.91%) Workato
15 10 (0.83%) ClickUp
16 8 (0.66%) dbt
Communications & Networking
1 61 (5.04%) DNS
2 55 (4.54%) DHCP
3 54 (4.46%) VPN
4 43 (3.55%) Firewall
5 33 (2.73%) TCP/IP
6 26 (2.15%) WAN
7 25 (2.06%) VoIP
8 24 (1.98%) Broadband
9 20 (1.65%) Unified Communications
9 20 (1.65%) Wi-Fi
10 15 (1.24%) 4G
10 15 (1.24%) LAN
10 15 (1.24%) VLAN
11 11 (0.91%) Skype
11 11 (0.91%) WebEx
12 8 (0.66%) WinSCP
12 8 (0.66%) Wireless
13 7 (0.58%) Network Security
14 6 (0.50%) Structured Cabling
15 5 (0.41%) SD-WAN
Database & Business Intelligence
1 80 (6.61%) SQL Server
2 62 (5.12%) Power BI
3 20 (1.65%) Relational Database
4 19 (1.57%) Crystal Reports
5 15 (1.24%) SQL Server Integration Services
6 13 (1.07%) SQL Server Reporting Services
7 10 (0.83%) Metabase
8 8 (0.66%) Data Warehouse
8 8 (0.66%) PostgreSQL
9 7 (0.58%) BusinessObjects
9 7 (0.58%) Oracle Reports
9 7 (0.58%) Power Query
10 5 (0.41%) SAP BW
11 4 (0.33%) Db2
11 4 (0.33%) MySQL
12 3 (0.25%) Azure SQL Database
13 1 (0.083%) SQL Server Analysis Services
Development Applications
1 62 (5.12%) JIRA
2 12 (0.99%) Git
3 10 (0.83%) Visual Studio
4 4 (0.33%) LabVIEW
5 3 (0.25%) Eclipse
6 2 (0.17%) Rational Rhapsody
7 1 (0.083%) SQL Server Management Studio (SSMS)
General
1 327 (27.00%) Social Skills
2 188 (15.52%) Finance
3 116 (9.58%) Analytical Skills
4 88 (7.27%) Manufacturing
5 81 (6.69%) Law
6 71 (5.86%) Legal
7 64 (5.28%) Retail
8 53 (4.38%) Organisational Skills
9 49 (4.05%) Documentation Skills
10 30 (2.48%) Telecoms
11 20 (1.65%) Banking
12 17 (1.40%) Advertising
13 11 (0.91%) Billing
13 11 (0.91%) Local Government
14 10 (0.83%) Inclusion and Diversity
15 9 (0.74%) Back Office
15 9 (0.74%) Financial Institution
15 9 (0.74%) Marketing
16 8 (0.66%) Automotive
16 8 (0.66%) Games
Libraries, Frameworks & Software Standards
1 37 (3.06%) .NET
2 23 (1.90%) Web Services
3 16 (1.32%) Middleware
4 13 (1.07%) CSS
4 13 (1.07%) HTML
5 12 (0.99%) XML
6 10 (0.83%) REST
7 7 (0.58%) SOAP
8 5 (0.41%) .NET Framework
8 5 (0.41%) EDI
9 4 (0.33%) Elastic Stack
9 4 (0.33%) FIX Protocol
9 4 (0.33%) JSON
10 3 (0.25%) Kafka
11 2 (0.17%) 802.1X
12 1 (0.083%) SAP CAF
Miscellaneous
1 65 (5.37%) Onboarding
2 51 (4.21%) Driving Licence
3 40 (3.30%) Video Conferencing
4 38 (3.14%) Management Information System
5 21 (1.73%) Analytical Mindset
5 21 (1.73%) Client/Server
6 18 (1.49%) Self-Motivation
7 14 (1.16%) NHS
7 14 (1.16%) Product Ownership
8 12 (0.99%) Renewable Energy
9 10 (0.83%) Low-Code
10 9 (0.74%) EPoS
11 8 (0.66%) Housing Association
11 8 (0.66%) Hybrid Cloud
12 6 (0.50%) IoT
13 5 (0.41%) Data Protection Act
13 5 (0.41%) Enterprise Software
13 5 (0.41%) Legacy Systems
14 4 (0.33%) CCTV
14 4 (0.33%) Legacy Applications
Operating Systems
1 362 (29.89%) Windows
2 98 (8.09%) Windows Server
3 92 (7.60%) Windows 10
4 37 (3.06%) Android
5 24 (1.98%) Linux
6 19 (1.57%) Mac OS
7 16 (1.32%) Windows Server 2019
8 13 (1.07%) Apple iOS
9 4 (0.33%) Windows Server 2012
10 2 (0.17%) Solaris
10 2 (0.17%) Ubuntu
10 2 (0.17%) Unix
10 2 (0.17%) Windows Server 2016
11 1 (0.083%) Windows 7
11 1 (0.083%) Windows Server 2008
Processes & Methodologies
1 258 (21.30%) Problem-Solving
2 184 (15.19%) ITIL
3 166 (13.71%) Customer Service
4 143 (11.81%) ERP
5 140 (11.56%) Continuous Improvement
6 117 (9.66%) ITSM
7 93 (7.68%) Process Improvement
8 88 (7.27%) Service Management
9 75 (6.19%) Business Intelligence
10 74 (6.11%) Change Management
11 47 (3.88%) Service Delivery
12 45 (3.72%) CRM
13 44 (3.63%) Incident Management
14 39 (3.22%) Cybersecurity
15 35 (2.89%) Data Analysis
15 35 (2.89%) Migration
16 33 (2.73%) Workflow
17 32 (2.64%) Computer Science
17 32 (2.64%) Root Cause Analysis
18 31 (2.56%) User Experience
Programming Languages
1 239 (19.74%) SQL
2 41 (3.39%) PowerShell
3 29 (2.39%) C#
4 21 (1.73%) T-SQL
5 19 (1.57%) JavaScript
6 15 (1.24%) Python
7 12 (0.99%) VB.NET
8 11 (0.91%) Java
9 8 (0.66%) PL/SQL
10 7 (0.58%) PHP
11 5 (0.41%) ABAP
12 4 (0.33%) Delphi
12 4 (0.33%) Pascal
13 3 (0.25%) VBA
14 2 (0.17%) Tcl
15 1 (0.083%) R
Qualifications
1 119 (9.83%) Degree
2 50 (4.13%) A+ Certification
3 45 (3.72%) Security Cleared
4 40 (3.30%) Microsoft Certification
5 25 (2.06%) SC Cleared
6 19 (1.57%) Microsoft Certified Professional
7 11 (0.91%) HND
8 9 (0.74%) HNC
9 8 (0.66%) DV Cleared
10 6 (0.50%) Computer Science Degree
10 6 (0.50%) MBCS
10 6 (0.50%) MCSA
11 5 (0.41%) SAP Certification
12 4 (0.33%) DBS Check
13 3 (0.25%) Azure Certification
13 3 (0.25%) BPSS Clearance
13 3 (0.25%) CCNA
13 3 (0.25%) Cisco Certification
13 3 (0.25%) ITIL Certification
13 3 (0.25%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 71 (5.86%) SLA
2 21 (1.73%) ISO/IEC 27001
3 17 (1.40%) Cyber Essentials
4 15 (1.24%) Accessibility
4 15 (1.24%) Data Quality
5 10 (0.83%) GDPR
6 9 (0.74%) QA
7 7 (0.58%) Cyber Essentials PLUS
8 4 (0.33%) Actionable Recommendations
9 2 (0.17%) PCI DSS
10 1 (0.083%) DICOM
10 1 (0.083%) PMO
System Software
1 244 (20.15%) Active Directory
2 20 (1.65%) VMware Infrastructure
3 19 (1.57%) Hyper-V
4 11 (0.91%) Virtual Desktop
5 6 (0.50%) BitLocker
6 5 (0.41%) XenApp
7 4 (0.33%) Firmware
8 3 (0.25%) Docker
8 3 (0.25%) Microsoft Virtual Server
8 3 (0.25%) Virtual Machines
8 3 (0.25%) Virtual Servers
9 1 (0.083%) vSphere
Systems Management
1 65 (5.37%) Microsoft Intune
2 29 (2.39%) SCCM
3 7 (0.58%) Single Sign-On
4 4 (0.33%) Kibana
5 2 (0.17%) Jamf Pro
6 1 (0.083%) Autotask
6 1 (0.083%) FortiGate
6 1 (0.083%) Terraform
Vendors
1 420 (34.68%) Microsoft
2 47 (3.88%) ServiceNow
3 34 (2.81%) Oracle
4 30 (2.48%) VMware
5 27 (2.23%) SAP
6 26 (2.15%) iManage
7 16 (1.32%) Freshdesk
7 16 (1.32%) Google
8 15 (1.24%) Adobe
8 15 (1.24%) Citrix
8 15 (1.24%) Starlink
9 14 (1.16%) Apple
9 14 (1.16%) Northgate
10 12 (0.99%) Cisco
11 11 (0.91%) HubSpot
11 11 (0.91%) Intapp
11 11 (0.91%) Nintex
12 10 (0.83%) ConnectWise
12 10 (0.83%) IFS
12 10 (0.83%) SolarWinds