Support Analyst Job Trends

Support Analyst
UK

The median Support Analyst salary in the UK is £33,500 per year, according to job vacancies posted during the 6 months leading to 7 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
7 Feb 2026
Same period 2025 Same period 2024
Rank 131 207 158
Rank change year-on-year +76 -49 +76
Permanent jobs requiring a Support Analyst 1,102 762 1,428
As % of all permanent jobs in the UK 1.69% 1.50% 1.92%
As % of the Job Titles category 1.86% 1.64% 2.02%
Number of salaries quoted 829 458 1,191
10th Percentile £26,000 £26,375 £25,000
25th Percentile £28,000 £31,250 £28,500
Median annual salary (50th Percentile) £33,500 £40,000 £37,000
Median % change year-on-year -16.25% +8.11% +8.82%
75th Percentile £41,222 £52,500 £47,500
90th Percentile £53,750 £67,500 £60,000
UK excluding London median annual salary £32,500 £34,000 £33,750
% change year-on-year -4.41% +0.74% +8.87%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 59,224 46,587 70,587
% of permanent jobs with a recognized job title 91.01% 91.89% 94.95%
Number of salaries quoted 36,943 24,097 55,321
10th Percentile £29,000 £33,500 £28,500
25th Percentile £37,500 £45,000 £39,520
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.33%
75th Percentile £75,000 £80,000 £73,750
90th Percentile £95,000 £100,000 £92,500
UK excluding London median annual salary £50,000 £55,000 £50,000
% change year-on-year -9.09% +10.00% -4.76%

Support Analyst
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised.

Support Analyst job vacancy trend in the UK

Support Analyst
Salary Trend

Salary distribution trend for Support Analyst job vacancies in the UK.

Salary distribution trend for Support Analyst job vacancies in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 7 February 2026.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 7 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +70 989 £33,000 -17.50% 130
UK excluding London +116 817 £32,500 -4.41% 131
South East +76 254 £32,750 -6.43% 48
London +2 253 £40,000 -20.00% 28
Work from Home +37 246 £33,000 -17.50% 56
Midlands +68 153 £30,000 -10.45% 16
North of England +30 151 £31,250 -9.42% 21
South West +56 109 £32,500 +3.17% 19
West Midlands +55 87 £35,000 +2.94% 7
Yorkshire +18 83 £27,500 -24.66% 15
East of England +57 67 £28,000 -13.85% 16
East Midlands +32 66 £27,500 -15.38% 9
Scotland +26 66 £35,000 - 11
North West +14 54 £34,375 +5.77% 4
North East +7 14 £31,500 -10.00% 2
Northern Ireland -12 14 £32,000 -6.98%
Wales -2 3 £48,500 +38.57% 4

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 7 February 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 433 (39.29%) Microsoft
2 359 (32.58%) Problem-Solving
3 355 (32.21%) Windows
4 313 (28.40%) Customer Service
5 294 (26.68%) Microsoft 365
6 246 (22.32%) SQL
7 243 (22.05%) Active Directory
8 239 (21.69%) ITIL
9 213 (19.33%) Azure
10 160 (14.52%) Degree
11 150 (13.61%) Microsoft Office
12 126 (11.43%) Entra ID
13 117 (10.62%) ERP
14 114 (10.34%) Microsoft Intune
15 112 (10.16%) Power Platform
16 111 (10.07%) ITSM
17 105 (9.53%) Continuous Improvement
18 96 (8.71%) Business Intelligence
19 95 (8.62%) Microsoft Excel
20 92 (8.35%) Windows Server
21 90 (8.17%) Process Improvement
22 85 (7.71%) Power BI
23 84 (7.62%) SharePoint
24 83 (7.53%) SLA
24 83 (7.53%) Windows 10
25 82 (7.44%) Change Management
26 79 (7.17%) JIRA
26 79 (7.17%) Service Management
27 75 (6.81%) Firewall
28 73 (6.62%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 84 (7.62%) SharePoint
2 67 (6.08%) Microsoft Exchange
3 20 (1.81%) Confluence
4 12 (1.09%) Skype for Business
5 9 (0.82%) IIS
6 3 (0.27%) WebSphere
6 3 (0.27%) WebSphere Application Server
7 2 (0.18%) Exchange Server 2013
8 1 (0.091%) Appian
8 1 (0.091%) CMS
8 1 (0.091%) Moodle
8 1 (0.091%) Tomcat
8 1 (0.091%) Umbraco
Applications
1 150 (13.61%) Microsoft Office
2 95 (8.62%) Microsoft Excel
3 44 (3.99%) Microsoft PowerPoint
4 16 (1.45%) Spreadsheet
5 14 (1.27%) MS Visio
6 1 (0.091%) Acrobat
6 1 (0.091%) AutoCAD
6 1 (0.091%) Photoshop
Business Applications
1 27 (2.45%) Dynamics CRM
2 15 (1.36%) Endur
3 14 (1.27%) NEC Housing
4 13 (1.18%) NetSuite
5 12 (1.09%) Dynamics AX
6 11 (1.00%) Visualfiles
7 8 (0.73%) Shopify
8 7 (0.64%) Dynamics NAV
8 7 (0.64%) Magento
9 6 (0.54%) Fidessa
9 6 (0.54%) Oracle EBS
9 6 (0.54%) SAP S/4HANA
10 5 (0.45%) SAP HR
10 5 (0.45%) SAP Payroll
11 4 (0.36%) Elite 3E
12 3 (0.27%) Alphatax
12 3 (0.27%) SAP Business ByDesign
12 3 (0.27%) SAP ERP
13 1 (0.091%) Sage 200
13 1 (0.091%) SAP EWM
Cloud Services
1 294 (26.68%) Microsoft 365
2 213 (19.33%) Azure
3 126 (11.43%) Entra ID
4 112 (10.16%) Power Platform
5 55 (4.99%) Dynamics 365
6 49 (4.45%) SaaS
7 33 (2.99%) OneDrive
8 27 (2.45%) AWS
9 21 (1.91%) Power Automate
9 21 (1.91%) PowerApps
10 14 (1.27%) Google Workspace
11 13 (1.18%) Azure DevOps
12 7 (0.64%) dbt
13 5 (0.45%) Azure Monitor
14 4 (0.36%) BigCommerce
14 4 (0.36%) OCI
14 4 (0.36%) PaaS
15 3 (0.27%) Datadog
15 3 (0.27%) IaaS
15 3 (0.27%) Mimecast
Communications & Networking
1 75 (6.81%) Firewall
2 73 (6.62%) DNS
3 67 (6.08%) DHCP
4 60 (5.44%) VPN
5 42 (3.81%) TCP/IP
6 36 (3.27%) LAN
7 33 (2.99%) WAN
8 28 (2.54%) Wireless
9 26 (2.36%) Remote Desktop
10 18 (1.63%) WebEx
11 16 (1.45%) Broadband
12 14 (1.27%) SD-WAN
12 14 (1.27%) Unified Communications
12 14 (1.27%) Wi-Fi
13 13 (1.18%) Internet
13 13 (1.18%) VoIP
14 12 (1.09%) Skype
14 12 (1.09%) WinSCP
15 11 (1.00%) VLAN
16 8 (0.73%) Wireshark
Database & Business Intelligence
1 85 (7.71%) Power BI
2 71 (6.44%) SQL Server
3 26 (2.36%) Relational Database
4 17 (1.54%) Oracle Reports
5 11 (1.00%) MySQL
6 9 (0.82%) Metabase
6 9 (0.82%) SQL Server Integration Services
7 7 (0.64%) Data Warehouse
7 7 (0.64%) SQL Server Reporting Services
8 5 (0.45%) PostgreSQL
9 3 (0.27%) Azure SQL Database
9 3 (0.27%) Oracle Database
9 3 (0.27%) SAP BW
10 2 (0.18%) Crystal Reports
Development Applications
1 79 (7.17%) JIRA
2 21 (1.91%) Git
3 9 (0.82%) Visual Studio
4 7 (0.64%) Bitbucket
5 4 (0.36%) LabVIEW
6 2 (0.18%) Rational Rhapsody
General
1 498 (45.19%) Social Skills
2 174 (15.79%) Finance
3 171 (15.52%) Analytical Skills
4 96 (8.71%) Law
5 74 (6.72%) Organisational Skills
6 71 (6.44%) Manufacturing
7 66 (5.99%) Retail
8 56 (5.08%) Legal
9 55 (4.99%) Telecoms
10 31 (2.81%) Advertising
11 28 (2.54%) Marketing
12 17 (1.54%) Documentation Skills
13 16 (1.45%) Automotive
14 15 (1.36%) Back Office
15 13 (1.18%) Banking
15 13 (1.18%) Billing
16 7 (0.64%) Front Office
17 6 (0.54%) Financial Institution
18 5 (0.45%) Inclusion and Diversity
18 5 (0.45%) Publishing
Libraries, Frameworks & Software Standards
1 21 (1.91%) .NET
2 12 (1.09%) HTML
3 11 (1.00%) CSS
3 11 (1.00%) EDI
3 11 (1.00%) Middleware
4 9 (0.82%) FIX Protocol
5 7 (0.64%) REST
5 7 (0.64%) SOAP
6 5 (0.45%) Lightning Web Components
7 4 (0.36%) Oracle Fusion
7 4 (0.36%) React
7 4 (0.36%) Software Packaging
8 3 (0.27%) LDAP
8 3 (0.27%) Web Services
9 2 (0.18%) jQuery
9 2 (0.18%) JSON
9 2 (0.18%) XML
10 1 (0.091%) Elastic Stack
10 1 (0.091%) MFC
Miscellaneous
1 96 (8.71%) Onboarding
2 70 (6.35%) Management Information System
3 66 (5.99%) Driving Licence
4 48 (4.36%) Video Conferencing
5 32 (2.90%) Enterprise Software
6 22 (2.00%) NHS
6 22 (2.00%) Self-Motivation
7 14 (1.27%) Data Centre
8 13 (1.18%) Product Ownership
8 13 (1.18%) Renewable Energy
9 11 (1.00%) Analytical Mindset
10 9 (0.82%) EPoS
10 9 (0.82%) iPhone
11 8 (0.73%) Client/Server
11 8 (0.73%) Mobile App
12 7 (0.64%) IoT
12 7 (0.64%) Low-Code
13 6 (0.54%) FMCG
13 6 (0.54%) Reference Data
14 5 (0.45%) Team-Oriented Environment
Operating Systems
1 355 (32.21%) Windows
2 92 (8.35%) Windows Server
3 83 (7.53%) Windows 10
4 45 (4.08%) Mac OS
5 41 (3.72%) Linux
6 38 (3.45%) Apple iOS
7 27 (2.45%) Android
8 15 (1.36%) Windows Server 2019
9 13 (1.18%) Unix
10 11 (1.00%) Windows Server 2016
11 7 (0.64%) Windows Server 2012
12 6 (0.54%) Mac OS X
13 5 (0.45%) Solaris
14 4 (0.36%) Windows Server 2008
15 3 (0.27%) Ubuntu
16 2 (0.18%) VMS
16 2 (0.18%) Windows 7
17 1 (0.091%) AIX
17 1 (0.091%) Windows Server 2003
Processes & Methodologies
1 359 (32.58%) Problem-Solving
2 313 (28.40%) Customer Service
3 239 (21.69%) ITIL
4 117 (10.62%) ERP
5 111 (10.07%) ITSM
6 105 (9.53%) Continuous Improvement
7 96 (8.71%) Business Intelligence
8 90 (8.17%) Process Improvement
9 82 (7.44%) Change Management
10 79 (7.17%) Service Management
11 58 (5.26%) Mentoring
12 57 (5.17%) Cybersecurity
13 56 (5.08%) CRM
14 45 (4.08%) User Experience
15 44 (3.99%) Asset Management
16 40 (3.63%) Root Cause Analysis
17 38 (3.45%) Data Analysis
18 37 (3.36%) Computer Science
19 36 (3.27%) Incident Management
20 32 (2.90%) Data Management
Programming Languages
1 246 (22.32%) SQL
2 41 (3.72%) PowerShell
3 35 (3.18%) T-SQL
4 30 (2.72%) Python
5 28 (2.54%) C#
6 14 (1.27%) Java
7 10 (0.91%) VB.NET
8 7 (0.64%) JavaScript
9 6 (0.54%) PL/SQL
10 5 (0.45%) Data Analysis Expressions
10 5 (0.45%) Kusto Query Language
10 5 (0.45%) VB
10 5 (0.45%) VBA
11 3 (0.27%) ABAP
11 3 (0.27%) Apex Code
11 3 (0.27%) Bash
11 3 (0.27%) Bicep
12 2 (0.18%) Shell Script
13 1 (0.091%) Pascal
13 1 (0.091%) VBScript
Qualifications
1 160 (14.52%) Degree
2 50 (4.54%) Microsoft Certification
3 42 (3.81%) Security Cleared
4 32 (2.90%) SC Cleared
5 31 (2.81%) A+ Certification
6 19 (1.72%) Computer Science Degree
6 19 (1.72%) HND
7 18 (1.63%) Microsoft Certified Professional
8 16 (1.45%) ITIL Foundation Certificate
9 15 (1.36%) DBS Check
10 13 (1.18%) HNC
11 12 (1.09%) ITIL Certification
12 10 (0.91%) Network+ Certification
13 9 (0.82%) CCNA
13 9 (0.82%) Cisco Certification
14 7 (0.64%) MCSA
15 5 (0.45%) MCSE
16 4 (0.36%) BPSS Clearance
16 4 (0.36%) DV Cleared
16 4 (0.36%) Master's Degree
Quality Assurance & Compliance
1 83 (7.53%) SLA
2 24 (2.18%) QA
3 15 (1.36%) ISO/IEC 27001
4 14 (1.27%) Accessibility
5 8 (0.73%) GDPR
6 7 (0.64%) Cyber Essentials
7 4 (0.36%) Data Quality
8 3 (0.27%) Actionable Recommendations
9 1 (0.091%) 21 CFR Part 11
9 1 (0.091%) Cyber Essentials PLUS
9 1 (0.091%) GxP
9 1 (0.091%) PCI DSS
System Software
1 243 (22.05%) Active Directory
2 27 (2.45%) VMware Infrastructure
3 15 (1.36%) Hyper-V
4 13 (1.18%) Virtual Desktop
5 6 (0.54%) Virtual Machines
6 5 (0.45%) BitLocker
7 1 (0.091%) Firmware
Systems Management
1 114 (10.34%) Microsoft Intune
2 18 (1.63%) SCCM
3 9 (0.82%) Grafana
4 7 (0.64%) Control-M
4 7 (0.64%) Kubernetes
4 7 (0.64%) Prometheus
5 6 (0.54%) Jamf Pro
6 3 (0.27%) Autotask
6 3 (0.27%) Terraform
6 3 (0.27%) WSUS
7 1 (0.091%) AirWatch
7 1 (0.091%) EMC NetWorker
7 1 (0.091%) SCOM
7 1 (0.091%) Symantec Endpoint Protection
Vendors
1 433 (39.29%) Microsoft
2 36 (3.27%) ServiceNow
3 35 (3.18%) Oracle
4 33 (2.99%) Cisco
5 31 (2.81%) VMware
6 29 (2.63%) SAP
7 23 (2.09%) Adobe
8 20 (1.81%) Meraki
9 19 (1.72%) CheckPoint
9 19 (1.72%) Palo Alto
10 16 (1.45%) Salesforce
11 14 (1.27%) Google
11 14 (1.27%) Polycom
12 13 (1.18%) Apple
12 13 (1.18%) Freshdesk
13 12 (1.09%) SolarWinds
14 11 (1.00%) Northgate
15 10 (0.91%) Nintex
16 9 (0.82%) Guidewire
16 9 (0.82%) Sage