The median annual salary for a 1st Line Support was £22,000 in advertised job vacancies in England during the 3 months to 27 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
UK / England
3 months to
27 Jun 2017
Same period 2016 Same period 2015
Rank 492 419 467
Rank change year-on-year -73 +48  
Permanent jobs requiring a 1st Line Support 426 636 578
As % of all permanent IT jobs advertised in England 0.51% 0.69% 0.56%
As % of the Job Titles category 0.53% 0.71% 0.58%
Number of salaries quoted 370 583 515
Median salary £22,000 £22,000 £21,000
Median salary % change year-on-year - +4.76%  
90% offered a salary of more than £18,500 £18,000 £17,500
10% offered a salary of more than £26,000 £30,000 £26,500
UK excluding London median salary £21,000 £20,000 £20,000
% change year-on-year +5.00% -  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
England
Permanent job vacancies with a job title containing a recognized job role 80401 89287 99134
As % of all permanent IT job vacancies advertised in England 95.98% 96.53% 96.61%
Number of salaries quoted 66065 76163 82600
Median salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £75,000 £70,000 £72,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

1st Line Support
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured 1st Line Support in the job title.

Job vacancy trend for 1st Line Support in England

1st Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in England.

Salary trend for 1st Line Support in England

1st Line Support
Salary Histogram in England

The salary distribution of IT jobs citing 1st Line Support in England over the 3 months to 27 June 2017.

Salary histogram for 1st Line Support in England

1st Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +8 131 £22,500 +12.50% 9
London -83 98 £25,000 +4.16% 13
North West -22 47 £20,750 +9.21% 7
East of England -30 46 £20,000 -2.43% 12
South West 0 36 £19,000 -7.31% 3
Yorkshire -17 24 £20,000 +11.11% 3
West Midlands -19 19 £20,000 - 1
East Midlands -1 16 £22,000 +10.00% 2
North East +20 9 £18,500 +10.44% 1
1st Line Support
UK

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 27 June 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 1st Line Support in the job title.

1 572 (62.17%) Windows
2 454 (49.35%) Active Directory
3 372 (40.43%) Microsoft
4 287 (31.20%) Microsoft Office
5 215 (23.37%) Windows 7
6 212 (23.04%) ITIL
7 183 (19.89%) SLA
8 177 (19.24%) Windows Server
9 139 (15.11%) Office 365
10 133 (14.46%) MS Exchange
11 116 (12.61%) Citrix
12 100 (10.87%) Finance
13 94 (10.22%) Windows 10
14 93 (10.11%) Windows 8
15 92 (10.00%) TCP/IP
16 90 (9.78%) Windows XP
17 89 (9.67%) VMware
18 84 (9.13%) Firewall
19 76 (8.26%) SQL
20 75 (8.15%) Analytical Skills
21 64 (6.96%) Windows Server 2008
22 63 (6.85%) Cisco
23 59 (6.41%) VPN
24 58 (6.30%) VMware Infrastructure
25 55 (5.98%) DNS
26 54 (5.87%) Apple
27 53 (5.76%) Internet
28 51 (5.54%) Microsoft Certification
29 50 (5.43%) WAN
30 49 (5.33%) Service Management

1st Line Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 133 (14.46%) MS Exchange
2 39 (4.24%) Exchange Server 2010
3 29 (3.15%) SharePoint
4 18 (1.96%) Skype for Business
5 17 (1.85%) Exchange Server 2003
5 17 (1.85%) Exchange Server 2013
6 9 (0.98%) Exchange Server 2007
7 8 (0.87%) Blackberry Enterprise Server
7 8 (0.87%) IIS
8 5 (0.54%) IBM Notes
9 2 (0.22%) CMS
9 2 (0.22%) SharePoint 2010
9 2 (0.22%) SharePoint 2013
9 2 (0.22%) WebLogic
10 1 (0.11%) Confluence
10 1 (0.11%) JBoss
10 1 (0.11%) Tomcat
10 1 (0.11%) WordPress
Applications
1 287 (31.20%) Microsoft Office
2 40 (4.35%) Microsoft Excel
3 22 (2.39%) Microsoft PowerPoint
4 5 (0.54%) AutoCAD
5 4 (0.43%) MS Visio
6 3 (0.33%) Adobe Creative Suite
6 3 (0.33%) Photoshop
7 1 (0.11%) Acrobat
Business Applications
1 3 (0.33%) Payment Gateway
1 3 (0.33%) SAP Business One
2 2 (0.22%) Dynamics CRM
2 2 (0.22%) Sage 1000
2 2 (0.22%) SAP Oil and Gas
2 2 (0.22%) thinkFolio
3 1 (0.11%) Dynamics NAV
3 1 (0.11%) Unit4 Business World
Cloud Services
1 139 (15.11%) Office 365
2 17 (1.85%) Microsoft Azure
3 10 (1.09%) Cloud Computing
4 9 (0.98%) SaaS
5 7 (0.76%) Amazon AWS
6 3 (0.33%) Mimecast
7 2 (0.22%) G Suite
8 1 (0.11%) Azure Active Directory
Communications & Networking
1 92 (10.00%) TCP/IP
2 84 (9.13%) Firewall
3 59 (6.41%) VPN
4 55 (5.98%) DNS
5 53 (5.76%) Internet
6 50 (5.43%) WAN
7 44 (4.78%) LAN
8 38 (4.13%) DHCP
8 38 (4.13%) VoIP
9 21 (2.28%) Remote Desktop
10 14 (1.52%) PBX
11 12 (1.30%) VLAN
12 11 (1.20%) Skype
13 9 (0.98%) ADSL
14 8 (0.87%) Intranet
14 8 (0.87%) Wireless
15 7 (0.76%) Broadband
16 6 (0.65%) FTP
16 6 (0.65%) Network Security
17 5 (0.54%) WebEx
Database & Business Intelligence
1 24 (2.61%) SQL Server
2 20 (2.17%) MySQL
3 8 (0.87%) Crystal Reports
4 6 (0.65%) Data Warehouse
4 6 (0.65%) SQL Server Reporting Services
5 5 (0.54%) SQL Server 2005
6 4 (0.43%) MongoDB
6 4 (0.43%) MS Access
6 4 (0.43%) Oracle Database
7 3 (0.33%) PostgreSQL
7 3 (0.33%) SQL Server Integration Services
8 2 (0.22%) BusinessObjects
8 2 (0.22%) Relational Database
8 2 (0.22%) SQL Server 2008
9 1 (0.11%) DB2
9 1 (0.11%) Electronic Patient Records
9 1 (0.11%) FileMaker
9 1 (0.11%) Informix
9 1 (0.11%) SQL Server 2012
Development Applications
1 6 (0.65%) JIRA
2 1 (0.11%) Eclipse
General
1 100 (10.87%) Finance
2 35 (3.80%) Law
3 29 (3.15%) Telecoms
4 28 (3.04%) Retail
5 25 (2.72%) French Language
6 24 (2.61%) Legal
7 22 (2.39%) German Language
8 21 (2.28%) Banking
9 15 (1.63%) Marketing
10 13 (1.41%) Polish Language
11 12 (1.30%) Advertising
11 12 (1.30%) Italian Language
11 12 (1.30%) Spanish Language
12 11 (1.20%) Manufacturing
13 10 (1.09%) Billing
14 8 (0.87%) Dutch Language
14 8 (0.87%) Portuguese Language
14 8 (0.87%) Turkish Language
15 5 (0.54%) Back Office
15 5 (0.54%) Financial Institution
Libraries, Frameworks & Software Standards
1 8 (0.87%) CSS
1 8 (0.87%) HTML
2 6 (0.65%) Web Services
3 5 (0.54%) .NET
4 2 (0.22%) Apache Flex
4 2 (0.22%) COM
4 2 (0.22%) ebXML
5 1 (0.11%) J2EE
5 1 (0.11%) LAMP
5 1 (0.11%) XML
Miscellaneous
1 75 (8.15%) Analytical Skills
2 37 (4.02%) Blackberry
2 37 (4.02%) Driving Licence
3 27 (2.93%) iPad
4 18 (1.96%) iPhone
5 17 (1.85%) CMDB
6 16 (1.74%) Computer Science
7 14 (1.52%) Management Information System
8 13 (1.41%) N-Tier
9 11 (1.20%) EPoS
10 10 (1.09%) Data Centre
10 10 (1.09%) Smartphone
11 8 (0.87%) Video Conferencing
12 6 (0.65%) Linux Command Line
13 4 (0.43%) User Experience
13 4 (0.43%) Virtual Team
13 4 (0.43%) Wiki
14 3 (0.33%) AS400
14 3 (0.33%) Client/Server
14 3 (0.33%) NHS
Operating Systems
1 572 (62.17%) Windows
2 215 (23.37%) Windows 7
3 177 (19.24%) Windows Server
4 94 (10.22%) Windows 10
5 93 (10.11%) Windows 8
6 90 (9.78%) Windows XP
7 64 (6.96%) Windows Server 2008
8 46 (5.00%) Linux
9 45 (4.89%) Windows Server 2012
10 33 (3.59%) Windows Server 2003
11 28 (3.04%) Mac OS
12 26 (2.83%) Mac OS X
13 19 (2.07%) Android
14 17 (1.85%) Apple iOS
15 15 (1.63%) Unix
16 11 (1.20%) Windows Vista
17 3 (0.33%) Windows Phone
18 2 (0.22%) Solaris
18 2 (0.22%) Windows 2000 Server
19 1 (0.11%) Windows 2000
Processes & Methodologies
1 212 (23.04%) ITIL
2 49 (5.33%) Service Management
3 38 (4.13%) Service Delivery
4 33 (3.59%) Time Management
5 25 (2.72%) Incident Management
6 19 (2.07%) ITSM
7 18 (1.96%) Root Cause Analysis
8 17 (1.85%) Kalman Filter
8 17 (1.85%) Statistics
9 16 (1.74%) E-Commerce
10 15 (1.63%) Mobile Device Management
11 14 (1.52%) Configuration Management
11 14 (1.52%) ERP
12 13 (1.41%) Continuous Improvement
12 13 (1.41%) Service Desk Management
13 11 (1.20%) CRM
14 10 (1.09%) Asset Management
14 10 (1.09%) Knowledge Management
14 10 (1.09%) Mentoring
14 10 (1.09%) Project Management
Programming Languages
1 76 (8.26%) SQL
2 17 (1.85%) C
3 11 (1.20%) PowerShell
4 4 (0.43%) Bash Shell
5 3 (0.33%) C#
5 3 (0.33%) JavaScript
5 3 (0.33%) T-SQL
5 3 (0.33%) Uniface
5 3 (0.33%) VBA
5 3 (0.33%) VBScript
6 2 (0.22%) Java
7 1 (0.11%) C++
7 1 (0.11%) PL/SQL
Qualifications
1 51 (5.54%) Microsoft Certification
2 40 (4.35%) Degree
3 31 (3.37%) MCP
4 29 (3.15%) Cisco Certification
4 29 (3.15%) ITIL Certification
5 28 (3.04%) CCNA
6 25 (2.72%) MCSE
7 24 (2.61%) MCSA
8 23 (2.50%) SC Cleared
8 23 (2.50%) Security Cleared
9 21 (2.28%) A+ Certification
10 12 (1.30%) CCNP
11 10 (1.09%) CCENT
12 9 (0.98%) Computer Science Degree
12 9 (0.98%) Network+ Certification
13 8 (0.87%) MCITP
14 6 (0.65%) CCIE
15 5 (0.54%) Citrix Certification
16 4 (0.43%) HND
16 4 (0.43%) MOS
Quality Assurance & Compliance
1 183 (19.89%) SLA
2 8 (0.87%) QA
3 3 (0.33%) ISO/IEC 20000
4 1 (0.11%) Data Quality
System Software
1 454 (49.35%) Active Directory
2 58 (6.30%) VMware Infrastructure
3 24 (2.61%) Hyper-V
4 12 (1.30%) VMware Workstation
5 10 (1.09%) Virtual Machines
5 10 (1.09%) XenApp
6 8 (0.87%) Terminal Server
7 5 (0.54%) Terminal Services
8 4 (0.43%) Microsoft Virtual Server
8 4 (0.43%) Virtual Desktop
9 3 (0.33%) VirtualBox
9 3 (0.33%) VMware ESXi
10 2 (0.22%) Citrix Presentation Server
11 1 (0.11%) Virtual Servers
11 1 (0.11%) VMware Server
11 1 (0.11%) vSphere
11 1 (0.11%) XenDesktop
Systems Management
1 26 (2.83%) SCCM
2 2 (0.22%) Backup Exec
2 2 (0.22%) Systems Management Server (SMS)
2 2 (0.22%) WSUS
3 1 (0.11%) Cisco CUCM
3 1 (0.11%) Jamf Pro
3 1 (0.11%) MAILsweeper
3 1 (0.11%) Microsoft Data Protection Manager
3 1 (0.11%) SCOM
Vendors
1 372 (40.43%) Microsoft
2 116 (12.61%) Citrix
3 89 (9.67%) VMware
4 63 (6.85%) Cisco
5 54 (5.87%) Apple
6 27 (2.93%) Bomgar
7 18 (1.96%) HP
8 16 (1.74%) iManage
9 13 (1.41%) Dell
9 13 (1.41%) Remedy
10 12 (1.30%) Oracle
11 10 (1.09%) ServiceNow
12 9 (0.98%) Adobe
12 9 (0.98%) Salesforce.com
13 8 (0.87%) WatchGuard
14 7 (0.76%) Bloomberg
14 7 (0.76%) Sage
14 7 (0.76%) SAP
14 7 (0.76%) Veeam
15 6 (0.65%) Reuters
Manchester, Lancashire
Oscar
Salary: £16000 - £20000 per annum
Posted: 4 hours ago
Watford, Hertfordshire
Understanding Recruitment
Salary: £20000.00 - £25000.00 per annum + benefits
Posted: Yesterday
City, London
Venturi
Salary: £20000 per annum + Excellent benefits
Posted: Yesterday
Manchester, Lancashire
Mortimer Spinks
Salary: £17000 - £25000 per annum + Excellent Benefits Package
Posted: 19 hours ago
Manchester, Lancashire
Cloud Computing International
Salary: £18000 - £20000 per annum
Posted: Yesterday
West London
Searchability
Salary: £20000 - £28000 per annum
Posted: 20 hours ago
Cambridge, Cambridgeshire
Understanding Recruitment
Salary: £20000.00 - £25000.00 per annum + benefits
Posted: Yesterday
Cambridge, Cambridgeshire
Bluetownonline
Salary: £20000 - £30000 per annum
Posted: 22 hours ago
Hatfield, Hertfordshire
Understanding Recruitment
Salary: £18000 - £19000 per annum + Bens + 5K shift
Posted: Yesterday
Farnborough, Hampshire
Opus Recruitment Solutions Ltd
Salary: £25000 - £30000 per annum
Posted: 19 hours ago
Milton Keynes, Buckinghamshire
IT Retail People Ltd
Salary: Up to £22,500 per annum Great package with training and progression
Posted: Yesterday
Reading, Berkshire
TLP Consultancy Ltd.
Salary: £22000 - £23000 per annum
Posted: 5 days ago
London
Ashdown IT
Salary: £17000 - £18000 per annum
Posted: 4 days ago
Sheffield, South Yorkshire
Greywood Associates Limited
Salary: £19000 - £25000 per annum + bens
Posted: 5 days ago
Bournemouth, Dorset
Bluetownonline
Salary: £18000 - £20000 per annum + Bonus + Benefits
Posted: 3 days ago
Lincoln, Lincolnshire
Senitor Associates
Salary: £18000 - £20000 per annum
Posted: 3 days ago
Cheadle, Cheshire
Jagger Talent
Salary: From £17,000 to £20,000 per annum + Parking + Pension + Overtime
Posted: 4 days ago
Sandhurst, Berkshire
Clearwater People Solutions
Salary: £25000 Per Annum
Posted: 6 days ago
Leatherhead, Surrey
Ashdown IT
Salary: £19000 per annum
Posted: 6 days ago
London
Roc Search
Salary: £20000 - £23000 per annum
Posted: 4 days ago
Castleford, West Yorkshire
Searchability
Salary: £14000 - £16000 per annum
Posted: 5 days ago
Croydon, Surrey
ReThink Recruitment
Salary: £20000.00 per annum
Posted: 4 days ago
Manchester, Lancashire
Itecco
Salary: £17000 - £19000 per annum + CERTIFICATIONS PAID FOR
Posted: 4 days ago
Watford, Hertfordshire
Senitor Associates
Posted: 6 days ago
Sittingbourne, Kent
Bluetownonline
Salary: £22000 per annum
Posted: 3 days ago
Reading, Berkshire
Capita Resourcing - IT Resourcing
Salary: £18000.00 - £22500.00 per annum + Pension & Benefits
Posted: 6 days ago
Reading, Berkshire
Polar Recruitment
Salary: £20000 - £22000 per annum + Pension, Healthcare
Posted: 6 days ago
North West
Avecto Limited
Posted: 6 days ago
Halesowen, West Midlands (County)
In touch games
Salary: £23000 - £25000 Per Annum + benefits (inc flexible working hrs)
Posted: 6 days ago
Corsham, Wiltshire
Global Technology Solutions Ltd
Salary: £17000 - £20000 per annum
Posted: 3 days ago