Period
to 24 November 2017

The median annual salary for a 1st Line Support was £21,000 in advertised job vacancies in England during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
UK > England
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 505 470 502
Rank change year-on-year -35 +32 -35
Permanent jobs requiring a 1st Line Support 907 1070 1164
As % of all permanent IT jobs advertised in England 0.54% 0.60% 0.57%
As % of the Job Titles category 0.56% 0.62% 0.59%
Number of salaries quoted 796 966 1084
England median annual salary £21,000 £22,000 £21,500
Median salary % change year-on-year -4.55% +2.33% +2.38%
10th Percentile £17,000 £17,000 £17,000
90th Percentile £27,500 £31,250 £28,600
UK median annual salary £21,000 £22,000 £21,500
% change year-on-year -4.55% +2.33% +2.38%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 161568 172325 198595
% of permanent IT jobs with a recognized job title 95.73% 96.50% 96.51%
Number of salaries quoted 130662 145385 166655
England median annual salary £50,000 £47,500 £46,500
Median salary % change year-on-year +5.26% +2.15% +3.33%
10th Percentile £27,500 £27,250 £26,375
90th Percentile £78,750 £77,500 £75,000
UK median annual salary £48,500 £47,500 £45,000
% change year-on-year +2.11% +5.56% -

1st Line Support
Job Vacancy Trend in England

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 1st Line Support in England

1st Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in England.

Salary trend for 1st Line Support in England

1st Line Support
Salary Histogram in England

The salary distribution of IT jobs citing 1st Line Support in England over the 6 months to 24 November 2017.

Salary histogram for 1st Line Support in England

1st Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the England region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +9 267 £21,000 -2.33% 21
London -110 191 £25,000 +4.17% 10
North of England +6 167 £19,500 +2.63% 10
Midlands +50 131 £19,000 -9.52% 7
North West +19 107 £19,000 - 6
East of England +14 84 £20,500 -2.38% 6
West Midlands +30 77 £18,250 -13.10% 5
South West +36 69 £20,000 +2.56% 2
Yorkshire -19 58 £20,000 - 3
East Midlands +37 54 £20,000 -2.44% 2
North East +1 2 £19,000 -2.56% 1
1st Line Support
UK

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 24 November 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 1st Line Support in the job title.

1 575 (63.40%) Windows
2 451 (49.72%) Active Directory
3 404 (44.54%) Microsoft
4 256 (28.22%) Microsoft Office
5 233 (25.69%) Windows 7
6 191 (21.06%) Office 365
7 181 (19.96%) Windows Server
8 162 (17.86%) ITIL
9 150 (16.54%) Windows 10
10 141 (15.55%) Windows 8
11 127 (14.00%) MS Exchange
12 108 (11.91%) Windows Server 2008
13 99 (10.92%) TCP/IP
14 96 (10.58%) VMware
15 95 (10.47%) Citrix
16 93 (10.25%) SLA
17 88 (9.70%) Microsoft Certification
18 83 (9.15%) Windows Server 2012
19 77 (8.49%) SQL
20 76 (8.38%) Finance
21 73 (8.05%) Analytical Skills
22 69 (7.61%) Degree
23 65 (7.17%) Firewall
24 61 (6.73%) VMware Infrastructure
25 59 (6.50%) Cisco
26 58 (6.39%) DNS
26 58 (6.39%) LAN
26 58 (6.39%) WAN
27 56 (6.17%) Windows XP
28 52 (5.73%) Hyper-V

1st Line Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 127 (14.00%) MS Exchange
2 36 (3.97%) Exchange Server 2010
3 20 (2.21%) Exchange Server 2003
4 15 (1.65%) SharePoint
4 15 (1.65%) Skype for Business
5 13 (1.43%) Exchange Server 2013
6 10 (1.10%) Exchange Server 2007
7 4 (0.44%) Blackberry Enterprise Server
8 3 (0.33%) IBM Notes
8 3 (0.33%) IIS
9 2 (0.22%) IBM Domino
9 2 (0.22%) JBoss
9 2 (0.22%) Tomcat
9 2 (0.22%) WebLogic
9 2 (0.22%) WordPress
10 1 (0.11%) Apache
10 1 (0.11%) Confluence
Applications
1 256 (28.22%) Microsoft Office
2 35 (3.86%) Microsoft Excel
3 16 (1.76%) Microsoft PowerPoint
4 4 (0.44%) AutoCAD
5 3 (0.33%) MS Visio
6 2 (0.22%) Acrobat
7 1 (0.11%) Adobe Creative Suite
7 1 (0.11%) Revit
Business Applications
1 8 (0.88%) Sage 1000
2 6 (0.66%) Dynamics NAV
3 4 (0.44%) Dynamics CRM
4 2 (0.22%) Payment Gateway
5 1 (0.11%) assyst
5 1 (0.11%) Dynamics AX
5 1 (0.11%) NetSuite
5 1 (0.11%) Oracle EBS
5 1 (0.11%) Oracle EBS R12
5 1 (0.11%) Remedy ITSM
5 1 (0.11%) Sage 200
5 1 (0.11%) Sage 50
5 1 (0.11%) SAP Business One
5 1 (0.11%) Unit4 Business World
Cloud Services
1 191 (21.06%) Office 365
2 32 (3.53%) Microsoft Azure
3 5 (0.55%) SaaS
4 3 (0.33%) Amazon AWS
4 3 (0.33%) Dynamics 365
5 2 (0.22%) G Suite
5 2 (0.22%) Mimecast
6 1 (0.11%) Dropbox
6 1 (0.11%) FinancialForce
6 1 (0.11%) IaaS
Communications & Networking
1 99 (10.92%) TCP/IP
2 65 (7.17%) Firewall
3 58 (6.39%) DNS
3 58 (6.39%) LAN
3 58 (6.39%) WAN
4 41 (4.52%) DHCP
5 37 (4.08%) Internet
6 27 (2.98%) VoIP
6 27 (2.98%) VPN
7 20 (2.21%) Wireless
8 16 (1.76%) Broadband
9 15 (1.65%) Remote Desktop
10 13 (1.43%) Skype
11 11 (1.21%) ADSL
12 10 (1.10%) Intranet
12 10 (1.10%) IP Telephony
12 10 (1.10%) Wi-Fi
13 9 (0.99%) PBX
13 9 (0.99%) SMS
13 9 (0.99%) VLAN
Database & Business Intelligence
1 16 (1.76%) SQL Server
2 12 (1.32%) MySQL
3 4 (0.44%) QlikView
4 3 (0.33%) Blockchain
4 3 (0.33%) Oracle Database
5 2 (0.22%) Crystal Reports
5 2 (0.22%) MongoDB
5 2 (0.22%) PostgreSQL
5 2 (0.22%) SQL Server 2008
5 2 (0.22%) SQL Server 2012
5 2 (0.22%) SQL Server Integration Services
5 2 (0.22%) SQL Server Reporting Services
6 1 (0.11%) MS Access
6 1 (0.11%) Oracle Database 11g
6 1 (0.11%) SAP HANA
Development Applications
1 4 (0.44%) JIRA
2 1 (0.11%) Visual Studio
General
1 76 (8.38%) Finance
2 46 (5.07%) Telecoms
3 21 (2.32%) French Language
4 18 (1.98%) Advertising
4 18 (1.98%) Legal
5 16 (1.76%) Banking
5 16 (1.76%) Manufacturing
6 14 (1.54%) German Language
6 14 (1.54%) Italian Language
6 14 (1.54%) Retail
7 13 (1.43%) Portuguese Language
7 13 (1.43%) Spanish Language
8 11 (1.21%) Games
9 9 (0.99%) Polish Language
9 9 (0.99%) Turkish Language
10 7 (0.77%) Financial Institution
10 7 (0.77%) Marketing
11 6 (0.66%) Pharmaceutical
12 5 (0.55%) Dutch Language
12 5 (0.55%) Law
Libraries, Frameworks & Software Standards
1 13 (1.43%) HTML
2 11 (1.21%) CSS
3 7 (0.77%) XML
3 7 (0.77%) XSLT
4 4 (0.44%) PRADO
4 4 (0.44%) Web Services
5 2 (0.22%) J2EE
6 1 (0.11%) FIX Protocol
6 1 (0.11%) jQuery
6 1 (0.11%) LAMP
Miscellaneous
1 73 (8.05%) Analytical Skills
2 46 (5.07%) Computer Science
3 45 (4.96%) Management Information System
4 33 (3.64%) Analytical Mindset
5 32 (3.53%) Driving Licence
6 25 (2.76%) N-Tier
7 23 (2.54%) Data Centre
8 19 (2.09%) Blackberry
9 17 (1.87%) Video Conferencing
10 15 (1.65%) Smartphone
11 13 (1.43%) Enterprise Storage
12 12 (1.32%) EPoS
13 10 (1.10%) iPad
14 9 (0.99%) iPhone
15 5 (0.55%) Replication
15 5 (0.55%) Wiki
16 4 (0.44%) AS400
16 4 (0.44%) Fintech
17 3 (0.33%) CCTV
17 3 (0.33%) Digital Currency
Operating Systems
1 575 (63.40%) Windows
2 233 (25.69%) Windows 7
3 181 (19.96%) Windows Server
4 150 (16.54%) Windows 10
5 141 (15.55%) Windows 8
6 108 (11.91%) Windows Server 2008
7 83 (9.15%) Windows Server 2012
8 56 (6.17%) Windows XP
9 36 (3.97%) Linux
10 19 (2.09%) Mac OS X
10 19 (2.09%) Windows Server 2003
11 18 (1.98%) Mac OS
12 17 (1.87%) Android
13 12 (1.32%) Apple iOS
14 11 (1.21%) Unix
15 6 (0.66%) Windows Vista
16 4 (0.44%) CentOS
17 3 (0.33%) Debian
17 3 (0.33%) Ubuntu
18 2 (0.22%) Windows Phone
Processes & Methodologies
1 162 (17.86%) ITIL
2 40 (4.41%) Root Cause Analysis
3 39 (4.30%) Service Management
4 32 (3.53%) Service Delivery
5 31 (3.42%) Time Management
6 30 (3.31%) Incident Management
7 23 (2.54%) Asset Management
8 20 (2.21%) CRM
8 20 (2.21%) ITSM
9 19 (2.09%) E-Commerce
10 17 (1.87%) Change Management
11 16 (1.76%) Problem Management
12 15 (1.65%) Proactive Monitoring
13 14 (1.54%) Process Improvement
13 14 (1.54%) SEO
14 13 (1.43%) Data Protection
15 12 (1.32%) ERP
15 12 (1.32%) Line Management
16 10 (1.10%) Analytical Thinking
16 10 (1.10%) Mathematics
Programming Languages
1 77 (8.49%) SQL
2 10 (1.10%) C
2 10 (1.10%) PowerShell
3 9 (0.99%) JavaScript
4 7 (0.77%) C#
5 3 (0.33%) Bash Shell
5 3 (0.33%) Java
5 3 (0.33%) T-SQL
6 2 (0.22%) PHP
6 2 (0.22%) Uniface
7 1 (0.11%) Perl
7 1 (0.11%) VBScript
Qualifications
1 88 (9.70%) Microsoft Certification
2 69 (7.61%) Degree
3 45 (4.96%) MCP
4 36 (3.97%) MCSE
5 33 (3.64%) A+ Certification
6 26 (2.87%) MCSA
7 22 (2.43%) Security Cleared
8 20 (2.21%) CCNA
8 20 (2.21%) Cisco Certification
9 17 (1.87%) ITIL Certification
10 16 (1.76%) MCITP
10 16 (1.76%) SC Cleared
11 14 (1.54%) Computer Science Degree
12 12 (1.32%) HND
13 8 (0.88%) BPSS Clearance
13 8 (0.88%) GNVQ
14 7 (0.77%) ACTC
14 7 (0.77%) CCNP
15 6 (0.66%) Network+ Certification
16 4 (0.44%) CCENT
Quality Assurance & Compliance
1 93 (10.25%) SLA
2 6 (0.66%) QA
3 2 (0.22%) Data Quality
3 2 (0.22%) ISO 9001
4 1 (0.11%) ISO/IEC 20000
4 1 (0.11%) ISO/IEC 27001
System Software
1 451 (49.72%) Active Directory
2 61 (6.73%) VMware Infrastructure
3 52 (5.73%) Hyper-V
4 13 (1.43%) vSphere
5 8 (0.88%) Terminal Services
6 7 (0.77%) XenApp
7 5 (0.55%) VMware Workstation
8 4 (0.44%) Virtual Machines
8 4 (0.44%) Virtual Servers
8 4 (0.44%) VMware ESXi
9 2 (0.22%) Microsoft Virtual Server
10 1 (0.11%) Firmware
10 1 (0.11%) Virtual Desktop
10 1 (0.11%) VirtualBox
10 1 (0.11%) Xen
Systems Management
1 17 (1.87%) SCCM
2 5 (0.55%) Systems Management Server (SMS)
2 5 (0.55%) vCenter Server
3 4 (0.44%) Backup Exec
3 4 (0.44%) PaperCut
4 2 (0.22%) McAfee ePO
5 1 (0.11%) AirWatch
5 1 (0.11%) FortiGate
5 1 (0.11%) Jamf Pro
5 1 (0.11%) MAILsweeper
5 1 (0.11%) Nagios
5 1 (0.11%) Norton AntiVirus
5 1 (0.11%) SCSM
5 1 (0.11%) WSUS
Vendors
1 404 (44.54%) Microsoft
2 96 (10.58%) VMware
3 95 (10.47%) Citrix
4 59 (6.50%) Cisco
5 40 (4.41%) Apple
6 18 (1.98%) Dell
6 18 (1.98%) Veeam
7 17 (1.87%) Capita
8 14 (1.54%) HP
8 14 (1.54%) NetApp
9 13 (1.43%) EqualLogic
10 11 (1.21%) Adobe
10 11 (1.21%) Sage
11 9 (0.99%) SAP
11 9 (0.99%) Symantec
12 7 (0.77%) Oracle
12 7 (0.77%) Salesforce.com
13 6 (0.66%) Avaya
13 6 (0.66%) McAfee
14 5 (0.55%) Sophos