The median annual salary for a 1st Line Support was £21,500 in advertised job vacancies in England during the 3 months to 28 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
UK / England
3 months to
28 Mar 2017
Same period 2016 Same period 2015
Rank 429 441 424
Rank change year-on-year +12 -17  
Permanent jobs requiring a 1st Line Support 493 647 665
As % of all permanent IT jobs advertised in England 0.62% 0.66% 0.66%
As % of the Job Titles category 0.64% 0.69% 0.68%
Number of salaries quoted 466 596 595
Median salary £21,500 £22,000 £21,500
Median salary % change year-on-year -2.27% +2.32%  
90% offered a salary of more than £17,500 £17,500 £18,000
10% offered a salary of more than £26,000 £28,500 £27,000
UK excluding London median salary £21,000 £20,500 £20,000
% change year-on-year +2.43% +2.50%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
England
Permanent job vacancies with a job title containing a recognized job role 77061 94037 97778
As % of all permanent IT job vacancies advertised in England 96.27% 96.44% 96.66%
Number of salaries quoted 64544 79531 80662
Median salary £46,000 £46,000 £45,000
Median salary % change year-on-year - +2.22%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

1st Line Support
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured 1st Line Support in the job title.

Job vacancy trend for 1st Line Support in England

1st Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in England.

Salary trend for 1st Line Support in England

1st Line Support
Salary Histogram in England

The salary distribution of IT jobs citing 1st Line Support in England over the 3 months to 28 March 2017.

Salary histogram for 1st Line Support in England

1st Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 28 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East 0 141 £22,000 +4.76% 14
London +1 124 £24,000 -4.00% 15
South West +43 63 £19,000 -5.00% 6
East of England -8 38 £20,000 -1.23% 7
North West -15 35 £21,000 +2.43% 16
Yorkshire +26 32 £21,000 +5.00% 3
East Midlands +18 30 £20,000 - 6
West Midlands +36 19 £21,000 - 5
North East +18 12 £18,500 -5.12% 2
1st Line Support
UK

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 28 March 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 1st Line Support in the job title.

1 609 (65.84%) Windows
2 480 (51.89%) Active Directory
3 437 (47.24%) Microsoft
4 295 (31.89%) MS Office
5 249 (26.92%) Windows 7
6 225 (24.32%) MS Excel
7 210 (22.70%) ITIL
8 182 (19.68%) SLA
9 172 (18.59%) Windows Server
10 147 (15.89%) MS Exchange
11 128 (13.84%) Office 365
12 110 (11.89%) Citrix
13 102 (11.03%) VMware
14 99 (10.70%) Windows XP
15 97 (10.49%) Windows 10
16 96 (10.38%) Windows 8
17 88 (9.51%) TCP/IP
18 81 (8.76%) Finance
19 80 (8.65%) Firewall
20 75 (8.11%) VMware Infrastructure
21 74 (8.00%) VPN
22 64 (6.92%) Windows Server 2008
23 60 (6.49%) SQL
24 57 (6.16%) Analytical Skills
24 57 (6.16%) WAN
25 53 (5.73%) Windows Server 2012
26 50 (5.41%) DNS
26 50 (5.41%) Internet
26 50 (5.41%) Service Management
27 48 (5.19%) Cisco

1st Line Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 147 (15.89%) MS Exchange
2 34 (3.68%) Exchange Server 2010
2 34 (3.68%) SharePoint
3 27 (2.92%) Skype for Business
4 16 (1.73%) Exchange Server 2013
5 15 (1.62%) Exchange Server 2007
6 13 (1.41%) Exchange Server 2003
7 9 (0.97%) IIS
8 8 (0.86%) SharePoint 2010
9 4 (0.43%) IBM Notes
10 3 (0.32%) Blackberry Enterprise Server
10 3 (0.32%) CMS
11 2 (0.22%) SharePoint 2013
11 2 (0.22%) WordPress
12 1 (0.11%) GroupWise
12 1 (0.11%) JBoss
12 1 (0.11%) Sitecore CMS
12 1 (0.11%) Umbraco
Applications
1 295 (31.89%) MS Office
2 225 (24.32%) MS Excel
3 19 (2.05%) MS PowerPoint
4 5 (0.54%) Adobe Creative Suite
5 2 (0.22%) InfoPath
5 2 (0.22%) MS Visio
6 1 (0.11%) AutoCAD
6 1 (0.11%) MS Project
6 1 (0.11%) Photoshop
Business Applications
1 3 (0.32%) Dynamics NAV
1 3 (0.32%) SAP Business One
2 2 (0.22%) Dynamics CRM
2 2 (0.22%) thinkFolio
3 1 (0.11%) NetSuite
3 1 (0.11%) SAP BPC
Cloud Services
1 128 (13.84%) Office 365
2 12 (1.30%) Microsoft Azure
3 8 (0.86%) SaaS
4 7 (0.76%) Cloud Computing
5 4 (0.43%) Dropbox
6 3 (0.32%) Amazon AWS
7 2 (0.22%) Mimecast
8 1 (0.11%) Fastly
8 1 (0.11%) G Suite
Communications & Networking
1 88 (9.51%) TCP/IP
2 80 (8.65%) Firewall
3 74 (8.00%) VPN
4 57 (6.16%) WAN
5 50 (5.41%) DNS
5 50 (5.41%) Internet
6 46 (4.97%) LAN
7 43 (4.65%) VoIP
8 37 (4.00%) DHCP
9 22 (2.38%) Remote Desktop
10 20 (2.16%) Skype
11 14 (1.51%) FTP
12 10 (1.08%) NAS
12 10 (1.08%) Network Security
13 9 (0.97%) PBX
14 8 (0.86%) ADSL
15 7 (0.76%) SMTP
16 6 (0.65%) SSL
17 5 (0.54%) HTTP
17 5 (0.54%) SAN
Database & Business Intelligence
1 20 (2.16%) SQL Server
2 13 (1.41%) MySQL
3 6 (0.65%) Crystal Reports
4 5 (0.54%) MS Access
4 5 (0.54%) SQL Server 2008
5 4 (0.43%) SQL Server Reporting Services
6 3 (0.32%) SQL Server 2005
7 2 (0.22%) Relational Database
8 1 (0.11%) BusinessObjects
8 1 (0.11%) DB2
8 1 (0.11%) FileMaker
8 1 (0.11%) SAP BW
Development Applications
1 5 (0.54%) JIRA
2 1 (0.11%) Eclipse
General
1 81 (8.76%) Finance
2 34 (3.68%) Law
3 32 (3.46%) Telecoms
4 30 (3.24%) Legal
5 20 (2.16%) Marketing
6 18 (1.95%) French Language
6 18 (1.95%) Retail
7 17 (1.84%) Banking
8 15 (1.62%) German Language
9 13 (1.41%) Manufacturing
10 12 (1.30%) Advertising
11 9 (0.97%) Financial Institution
12 7 (0.76%) Polish Language
13 6 (0.65%) Spanish Language
14 5 (0.54%) Dutch Language
15 4 (0.43%) Back Office
15 4 (0.43%) Front Office
16 3 (0.32%) Billing
16 3 (0.32%) Games
16 3 (0.32%) Italian Language
Libraries, Frameworks & Software Standards
1 5 (0.54%) .NET
1 5 (0.54%) HTML
2 3 (0.32%) Apache Flex
2 3 (0.32%) ASP.NET
2 3 (0.32%) CSS
3 2 (0.22%) COM
3 2 (0.22%) ebXML
3 2 (0.22%) Middleware
4 1 (0.11%) DHTML
4 1 (0.11%) LAMP
4 1 (0.11%) OLE
4 1 (0.11%) XML
4 1 (0.11%) XMPP
Miscellaneous
1 57 (6.16%) Analytical Skills
2 45 (4.86%) iPad
3 33 (3.57%) Blackberry
4 27 (2.92%) iPhone
5 22 (2.38%) Driving Licence
6 20 (2.16%) Smartphone
7 16 (1.73%) Computer Science
8 15 (1.62%) Video Conferencing
9 11 (1.19%) Data Centre
9 11 (1.19%) EPoS
9 11 (1.19%) NHS
10 9 (0.97%) Client/Server
11 8 (0.86%) Chip and PIN
12 7 (0.76%) CMDB
13 6 (0.65%) Fat Client
13 6 (0.65%) Linux Command Line
13 6 (0.65%) Thin Client
14 5 (0.54%) Hedge funds
14 5 (0.54%) Management Information System
15 4 (0.43%) User Experience
Operating Systems
1 609 (65.84%) Windows
2 249 (26.92%) Windows 7
3 172 (18.59%) Windows Server
4 99 (10.70%) Windows XP
5 97 (10.49%) Windows 10
6 96 (10.38%) Windows 8
7 64 (6.92%) Windows Server 2008
8 53 (5.73%) Windows Server 2012
9 47 (5.08%) Linux
10 35 (3.78%) Windows Server 2003
11 34 (3.68%) Mac OS X
12 17 (1.84%) Mac OS
13 14 (1.51%) Apple iOS
14 13 (1.41%) Unix
15 12 (1.30%) Android
16 11 (1.19%) Windows Vista
17 4 (0.43%) Solaris
18 2 (0.22%) VMS
18 2 (0.22%) Windows Phone
19 1 (0.11%) Windows Mobile
Processes & Methodologies
1 210 (22.70%) ITIL
2 50 (5.41%) Service Management
3 44 (4.76%) Time Management
4 33 (3.57%) Service Delivery
5 25 (2.70%) Incident Management
6 22 (2.38%) ITSM
7 19 (2.05%) CRM
8 17 (1.84%) Mobile Device Management
8 17 (1.84%) Root Cause Analysis
9 15 (1.62%) ITIL V3
9 15 (1.62%) Kalman Filter
9 15 (1.62%) Workflow
10 14 (1.51%) Asset Management
11 12 (1.30%) Change Management
11 12 (1.30%) Mathematics
11 12 (1.30%) Web Filtering
12 11 (1.19%) E-Commerce
12 11 (1.19%) ERP
12 11 (1.19%) Web Development
13 10 (1.08%) Statistics
Programming Languages
1 60 (6.49%) SQL
2 27 (2.92%) C
3 9 (0.97%) JavaScript
4 7 (0.76%) T-SQL
4 7 (0.76%) VBScript
5 5 (0.54%) C#
6 3 (0.32%) Java
7 1 (0.11%) C++
7 1 (0.11%) Google Apps Script
7 1 (0.11%) PHP
7 1 (0.11%) VBA
Qualifications
1 44 (4.76%) Microsoft Certification
2 43 (4.65%) Degree
3 26 (2.81%) CCNA
3 26 (2.81%) Cisco Certification
4 22 (2.38%) MCP
5 21 (2.27%) SC Cleared
5 21 (2.27%) Security Cleared
6 20 (2.16%) MCSE
7 16 (1.73%) A+ Certification
8 15 (1.62%) ITIL Certification
8 15 (1.62%) MCSA
9 12 (1.30%) Network+ Certification
10 11 (1.19%) CCNP
11 7 (0.76%) CCIE
12 5 (0.54%) CCENT
12 5 (0.54%) HND
13 4 (0.43%) CISSP
13 4 (0.43%) RHCE
13 4 (0.43%) SCNA
13 4 (0.43%) Sun Certification
Quality Assurance & Compliance
1 182 (19.68%) SLA
2 2 (0.22%) QA
System Software
1 480 (51.89%) Active Directory
2 75 (8.11%) VMware Infrastructure
3 18 (1.95%) Hyper-V
4 13 (1.41%) Microsoft Virtual Server
5 10 (1.08%) XenApp
6 8 (0.86%) Virtual Machines
7 4 (0.43%) Sendmail
7 4 (0.43%) Terminal Server
7 4 (0.43%) VMware Workstation
8 3 (0.32%) IMail Server
9 2 (0.22%) Microsoft App-V
9 2 (0.22%) Terminal Services
9 2 (0.22%) Virtual Desktop
9 2 (0.22%) VMware ESXi
10 1 (0.11%) Citrix Presentation Server
10 1 (0.11%) NDS
10 1 (0.11%) NetIQ eDirectory
10 1 (0.11%) Virtual Servers
10 1 (0.11%) XenDesktop
Systems Management
1 36 (3.89%) SCCM
2 8 (0.86%) Systems Management Server (SMS)
3 7 (0.76%) Backup Exec
4 2 (0.22%) DameWare
4 2 (0.22%) OpenView
4 2 (0.22%) OVSD
4 2 (0.22%) ServiceCenter
5 1 (0.11%) Cisco CUCM
5 1 (0.11%) HP Data Protector
5 1 (0.11%) Jamf Pro
5 1 (0.11%) McAfee ePO
5 1 (0.11%) Nagios
5 1 (0.11%) SCOM
5 1 (0.11%) SCSM
5 1 (0.11%) SCVMM
5 1 (0.11%) WSUS
Vendors
1 437 (47.24%) Microsoft
2 110 (11.89%) Citrix
3 102 (11.03%) VMware
4 48 (5.19%) Cisco
5 44 (4.76%) Apple
6 40 (4.32%) Bomgar
7 24 (2.59%) Remedy
8 23 (2.49%) HP
9 22 (2.38%) iManage
10 14 (1.51%) Dell
10 14 (1.51%) ServiceNow
11 12 (1.30%) SAP
12 9 (0.97%) Adobe
12 9 (0.97%) Avaya
13 8 (0.86%) Polycom
13 8 (0.86%) RedPrairie
14 7 (0.76%) Fujitsu
15 6 (0.65%) Spiceworks
15 6 (0.65%) Veeam
15 6 (0.65%) WatchGuard
London
Information Technology Services
Salary: £21k - 25k per year
Posted: 23 hours ago
Borehamwood, Hertfordshire
Devonshire Hayes Recruitment Specialists Ltd
Salary: From £22,000 to £25,000 per annum
Posted: 21 hours ago
Stockport, Cheshire
Adria Solutions Ltd
Salary: £20000 - £23000 per annum + Benefits
Posted: 17 hours ago
Basingstoke, Hampshire
Austin Fraser
Salary: £18000 - £24000 per annum
Posted: 21 hours ago
Borehamwood, Hertfordshire
Asset Resourcing Ltd
Salary: £18000 - £25000 per annum
Posted: 17 hours ago
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £20000 - £25000 per annum + ben+on call allow
Posted: Yesterday
London
Harrington Starr
Salary: £30000 - £35000 per annum + bonus, benefits + training
Posted: 2 days ago
City, London
Harrington Starr
Salary: £25000 - £35000 per annum
Posted: 2 days ago
Epsom, Surrey
Ashdown IT
Salary: £17000 - £20000 per annum
Posted: 3 days ago
Reading, Berkshire
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £23000.00 per annum + Benefits
Posted: 3 days ago
Northampton, Northamptonshire
Senitor Associates
Salary: £19000 per annum
Posted: 6 days ago
Fareham, Hampshire
Deerfoot IT Resources Ltd
Salary: £20000 - £23000 per annum + Benefits Package
Posted: 17 hours ago
London
Burns Sheehan
Salary: £20000.00 - £28000.00 per annum
Posted: 5 days ago
Manchester, Lancashire
Itecco
Salary: £20000 per annum
Posted: 3 days ago
London
Harvey Nash plc
Salary: £18000 - £20000 per annum
Posted: 5 days ago
Coventry, West Midlands (County)
QUANTICA
Salary: £19000 per annum + benefits
Posted: 3 days ago
Central London / West End
AWD Recruitment
Salary: £18,000 - £22,000 per annum + Benefits
Posted: 3 days ago
London
Information Technology Services
Salary: £22k - 26k per year
Posted: 6 days ago
Northamptonshire
TEKsystems
Salary: £20000 - £24000 per annum + Benefits
Posted: 6 days ago
Stockport, Cheshire
Adria Solutions Ltd
Salary: £20000 - £24000 per annum + Benefits
Posted: 4 days ago
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £25000 per annum + Benefits
Posted: 4 days ago
Witney, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: £22,000 per annum + on-call allowance plus benefits
Posted: 3 days ago
Manchester, Lancashire
Certes Computing Ltd
Salary: £20000 - £23000 per annum + Plus Benefits/Training
Posted: 5 days ago
Manchester, Lancashire
Certes Computing Ltd
Salary: £20000 - £21000 per annum + Pension, Healthcare, Training
Posted: 5 days ago
Manchester, Lancashire
Itecco
Salary: £18000 per annum + Company Vehicle (Fuel Card)
Posted: 4 days ago
Oxford, Oxfordshire
Searchability
Salary: £18000 - £23000 per annum
Posted: 6 days ago
London
Artemis Recruitment Ltd
Salary: Up to £25,000 per annum + Benefits
Posted: 6 days ago
Castleford, West Yorkshire
Searchability
Salary: £16000 - £18000 per annum
Posted: 6 days ago
Wakefield, West Yorkshire
Greywood Associates Limited
Salary: £15000 - £20000 per annum + bens
Posted: 6 days ago
Redruth, Cornwall
Global Technology Solutions Ltd
Salary: £17000 per annum
Posted: 3 days ago