Period
to 13 November 2018

The median annual salary for a 2nd Line Support Analyst was £27,500 in advertised job vacancies in the West Midlands during the 6 months to 13 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
England > West Midlands
6 months to
13 Nov 2018
Same period 2017 Same period 2016
Rank 262 303 302
Rank change year-on-year +41 -1 -15
Permanent jobs requiring a 2nd Line Support Analyst 23 26 30
As % of all permanent IT jobs advertised in the West Midlands 0.27% 0.26% 0.26%
As % of the Job Titles category 0.28% 0.27% 0.27%
Number of salaries quoted 23 26 31
West Midlands median annual salary £27,500 £24,500 £24,000
Median salary % change year-on-year +12.24% +2.08% -12.73%
10th Percentile £21,200 £20,625 £19,000
90th Percentile £31,500 £27,375 £28,750
England median annual salary £28,000 £27,500 £27,000
% change year-on-year +1.82% +1.85% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 8,177 9,767 11,058
% of permanent IT jobs with a recognized job title 96.29% 96.41% 96.21%
Number of salaries quoted 6,340 8,058 8,761
West Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £24,489 £23,983 £23,500
90th Percentile £67,500 £63,400 £62,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +4.40%

2nd Line Support Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured 2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for 2nd Line Support Analyst in the West Midlands

2nd Line Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in the West Midlands.

Salary trend for 2nd Line Support Analyst in the West Midlands

2nd Line Support Analyst
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing 2nd Line Support Analyst in the West Midlands over the 6 months to 13 November 2018.

Salary histogram for 2nd Line Support Analyst in the West Midlands

2nd Line Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the West Midlands region over the 6 months to 13 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +14 9 £31,000 +24.00%
Worcestershire +12 5 £27,500 +14.63%
Shropshire +12 3 £22,500 -3.21%
Walsall -4 2 £24,500 -9.26%
Coventry - 2 £20,250 -
Warwickshire +35 1 £26,500 +6.00%
Solihull +3 1 £26,500 +1.92%
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 13 November 2018, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring 2nd Line Support Analyst in the job title.

1 19 (82.61%) Windows
2 16 (69.57%) Microsoft
3 12 (52.17%) Active Directory
4 10 (43.48%) ITIL
5 9 (39.13%) Windows Server
6 8 (34.78%) Windows 7
7 7 (30.43%) Office 365
7 7 (30.43%) Windows 10
7 7 (30.43%) Windows Server 2008
8 6 (26.09%) Microsoft Office
8 6 (26.09%) MS Exchange
8 6 (26.09%) LAN
8 6 (26.09%) WAN
9 5 (21.74%) Windows Server 2012
10 4 (17.39%) Problem-Solving
10 4 (17.39%) TCP/IP
10 4 (17.39%) SLA
10 4 (17.39%) Crystal Reports
10 4 (17.39%) Android
11 3 (13.04%) ITSM
11 3 (13.04%) Retail
11 3 (13.04%) SQL
12 2 (8.70%) Mentoring
12 2 (8.70%) Coaching
12 2 (8.70%) Analytical Skills
12 2 (8.70%) Windows 8
12 2 (8.70%) Microsoft Azure
12 2 (8.70%) Apple iOS
12 2 (8.70%) Continuous Improvement
12 2 (8.70%) Process Improvement

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (26.09%) MS Exchange
2 2 (8.70%) WordPress
Applications
1 6 (26.09%) Microsoft Office
2 1 (4.35%) Microsoft Excel
2 1 (4.35%) Microsoft PowerPoint
Business Applications
1 2 (8.70%) Remedy ITSM
Cloud Services
1 7 (30.43%) Office 365
2 2 (8.70%) Microsoft Azure
Communications & Networking
1 6 (26.09%) LAN
1 6 (26.09%) WAN
2 4 (17.39%) TCP/IP
3 2 (8.70%) DSL
3 2 (8.70%) Internet
3 2 (8.70%) MPLS
4 1 (4.35%) DHCP
4 1 (4.35%) DNS
4 1 (4.35%) VLAN
4 1 (4.35%) VPN
Database & Business Intelligence
1 4 (17.39%) Crystal Reports
General
1 3 (13.04%) Retail
2 2 (8.70%) Manufacturing
3 1 (4.35%) Publishing
Libraries, Frameworks & Software Standards
1 2 (8.70%) EDI
Miscellaneous
1 2 (8.70%) Analytical Skills
1 2 (8.70%) CMDB
1 2 (8.70%) EPoS
1 2 (8.70%) Self-Motivation
Operating Systems
1 19 (82.61%) Windows
2 9 (39.13%) Windows Server
3 8 (34.78%) Windows 7
4 7 (30.43%) Windows 10
4 7 (30.43%) Windows Server 2008
5 5 (21.74%) Windows Server 2012
6 4 (17.39%) Android
7 2 (8.70%) Apple iOS
7 2 (8.70%) Mac OS X
7 2 (8.70%) Windows 8
8 1 (4.35%) Mac OS
8 1 (4.35%) Windows XP
Processes & Methodologies
1 10 (43.48%) ITIL
2 4 (17.39%) Problem-Solving
3 3 (13.04%) ITSM
4 2 (8.70%) Break/Fix
4 2 (8.70%) Coaching
4 2 (8.70%) Configuration Management
4 2 (8.70%) Continuous Improvement
4 2 (8.70%) Document Management
4 2 (8.70%) Mentoring
4 2 (8.70%) Problem Management
4 2 (8.70%) Process Improvement
4 2 (8.70%) Project Management
4 2 (8.70%) Service Delivery
5 1 (4.35%) Mobile Device Management
5 1 (4.35%) Service Management
5 1 (4.35%) Statistics
5 1 (4.35%) Workflow
Programming Languages
1 3 (13.04%) SQL
Qualifications
1 2 (8.70%) A+ Certification
2 1 (4.35%) Degree
2 1 (4.35%) ITIL Certification
Quality Assurance & Compliance
1 4 (17.39%) SLA
System Software
1 12 (52.17%) Active Directory
Systems Management
1 2 (8.70%) WSUS
2 1 (4.35%) SCCM
Vendors
1 16 (69.57%) Microsoft
2 2 (8.70%) Cisco
2 2 (8.70%) McAfee
2 2 (8.70%) Remedy
2 2 (8.70%) SAP
3 1 (4.35%) Citrix