The median annual salary for a 2nd Line Support Analyst was £22,500 in advertised job vacancies in the West Midlands during the 3 months to 27 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
England / West Midlands
3 months to
27 Mar 2017
Same period 2016 Same period 2015
Rank 210 234 191
Rank change year-on-year +24 -43  
Permanent jobs requiring a 2nd Line Support Analyst 5 12 25
As % of all permanent IT jobs advertised in the West Midlands 0.11% 0.19% 0.49%
As % of the Job Titles category 0.11% 0.20% 0.50%
Number of salaries quoted 4 11 24
Median salary £22,500 £30,000 £22,500
Median salary % change year-on-year -25.00% +33.33%  
90% offered a salary of more than £19,000 £22,000 £21,500
10% offered a salary of more than £23,375 £33,000 £25,000
UK excluding London median salary £25,000 £26,500 £24,500
% change year-on-year -5.66% +8.16%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
West Midlands
Permanent job vacancies with a job title containing a recognized job role 4575 5932 4964
As % of all permanent IT job vacancies advertised in the West Midlands 96.89% 96.39% 96.65%
Number of salaries quoted 3785 4827 4246
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £25,000 £24,000
10% offered a salary of more than £57,500 £57,500 £60,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

2nd Line Support Analyst
Job Vacancy Trend in the West Midlands

The job posting trend of jobs advertised in the West Midlands that featured 2nd Line Support Analyst in the job title.

Job vacancy trend for 2nd Line Support Analyst in the West Midlands

2nd Line Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in the West Midlands.

Salary trend for 2nd Line Support Analyst in the West Midlands

2nd Line Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the West Midlands region over the 3 months to 27 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +9 1 £23,750 -25.78%
Shropshire +2 1 £22,500 +4.65% 1
Worcestershire - 1 £22,500 -
Coventry - 1 - -
Dudley - 1 £17,500 -
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 27 March 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring 2nd Line Support Analyst in the job title.

1 9 (100.00%) Microsoft
2 8 (88.89%) Windows
3 7 (77.78%) Active Directory
4 4 (44.44%) MS Office
4 4 (44.44%) VMware
4 4 (44.44%) Windows Server
5 3 (33.33%) Advertising
5 3 (33.33%) Office 365
5 3 (33.33%) Windows 7
5 3 (33.33%) Citrix
5 3 (33.33%) MS Exchange
6 2 (22.22%) LAN
6 2 (22.22%) WAN
6 2 (22.22%) VPN
6 2 (22.22%) Firewall
6 2 (22.22%) Wi-Fi
6 2 (22.22%) SCCM
6 2 (22.22%) Incident Management
6 2 (22.22%) Hyper-V
7 1 (11.11%) Windows 8
7 1 (11.11%) Performance Monitoring
7 1 (11.11%) Degree
7 1 (11.11%) French Language
7 1 (11.11%) German Language
7 1 (11.11%) Polish Language
7 1 (11.11%) Spanish Language
7 1 (11.11%) Exchange Server 2007
7 1 (11.11%) VMware Certified Professional (VCP)
7 1 (11.11%) SQL Server 2005
7 1 (11.11%) Video Conferencing

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (33.33%) MS Exchange
2 1 (11.11%) Exchange Server 2007
2 1 (11.11%) IBM Notes
2 1 (11.11%) SharePoint
2 1 (11.11%) Skype for Business
Applications
1 4 (44.44%) MS Office
Cloud Services
1 3 (33.33%) Office 365
Communications & Networking
1 2 (22.22%) Firewall
1 2 (22.22%) LAN
1 2 (22.22%) VPN
1 2 (22.22%) WAN
1 2 (22.22%) Wi-Fi
2 1 (11.11%) DHCP
2 1 (11.11%) DNS
2 1 (11.11%) TCP/IP
Database & Business Intelligence
1 1 (11.11%) SQL Server
1 1 (11.11%) SQL Server 2000
1 1 (11.11%) SQL Server 2005
1 1 (11.11%) SQL Server 2008
General
1 3 (33.33%) Advertising
2 1 (11.11%) French Language
2 1 (11.11%) German Language
2 1 (11.11%) Manufacturing
2 1 (11.11%) Polish Language
2 1 (11.11%) Spanish Language
Miscellaneous
1 1 (11.11%) EPoS
1 1 (11.11%) iPhone
1 1 (11.11%) Management Information System
1 1 (11.11%) Video Conferencing
Operating Systems
1 8 (88.89%) Windows
2 4 (44.44%) Windows Server
3 3 (33.33%) Windows 7
4 1 (11.11%) Android
4 1 (11.11%) Apple iOS
4 1 (11.11%) Linux
4 1 (11.11%) Windows 8
4 1 (11.11%) Windows Server 2008
Processes & Methodologies
1 2 (22.22%) Incident Management
2 1 (11.11%) ITIL
2 1 (11.11%) ITSM
2 1 (11.11%) Performance Monitoring
2 1 (11.11%) Service Delivery
2 1 (11.11%) Service Management
Programming Languages
1 1 (11.11%) SQL
Qualifications
1 1 (11.11%) A+ Certification
1 1 (11.11%) Degree
1 1 (11.11%) MCP
1 1 (11.11%) Microsoft Certification
1 1 (11.11%) VMware Certified Professional (VCP)
System Software
1 7 (77.78%) Active Directory
2 2 (22.22%) Hyper-V
Systems Management
1 2 (22.22%) SCCM
Vendors
1 9 (100.00%) Microsoft
2 4 (44.44%) VMware
3 3 (33.33%) Citrix
4 1 (11.11%) Bomgar
4 1 (11.11%) Cisco
4 1 (11.11%) Dell
4 1 (11.11%) Lotus
Telford
Nigel Frank International
Salary: £20000 - £25000 per annum
Posted: 7 days ago
West Midlands
Senitor Associates
Salary: £18000 - £22000 per annum + Flexi Time, Pension, 28 days holiday
Posted: 6 days ago