Period
to 16 January 2019

The median annual salary for a 2nd Line Support Analyst was £31,000 in advertised job vacancies in the West Midlands during the 6 months to 16 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
England > West Midlands
6 months to
16 Jan 2019
Same period 2018 Same period 2017
Rank 251 287 307
Rank change year-on-year +36 +20 -16
Permanent jobs requiring a 2nd Line Support Analyst 19 34 20
As % of all permanent IT jobs advertised in the West Midlands 0.25% 0.35% 0.19%
As % of the Job Titles category 0.26% 0.36% 0.20%
Number of salaries quoted 19 32 22
West Midlands median annual salary £31,000 £25,000 £24,000
Median salary % change year-on-year +24.00% +4.17% -8.57%
10th Percentile £20,900 £20,775 £19,000
90th Percentile £31,500 £27,250 £28,000
England median annual salary £28,000 £27,000 £27,000
% change year-on-year +3.70% - +1.89%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 7,415 9,484 10,150
% of permanent IT jobs with a recognized job title 95.64% 96.78% 96.83%
Number of salaries quoted 5,650 7,602 8,064
West Midlands median annual salary £44,000 £40,000 £40,000
Median salary % change year-on-year +10.00% - -
10th Percentile £25,000 £23,750 £23,750
90th Percentile £70,000 £65,000 £62,500
England median annual salary £51,000 £50,000 £47,500
% change year-on-year +2.00% +5.26% -

2nd Line Support Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured 2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for 2nd Line Support Analyst in the West Midlands

2nd Line Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in the West Midlands.

Salary trend for 2nd Line Support Analyst in the West Midlands

2nd Line Support Analyst
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing 2nd Line Support Analyst in the West Midlands over the 6 months to 16 January 2019.

Salary histogram for 2nd Line Support Analyst in the West Midlands

2nd Line Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the West Midlands region over the 6 months to 16 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +9 12 £31,000 +24.00% 2
Worcestershire +3 4 £27,500 +25.00%
Coventry - 2 £20,250 -
Shropshire +4 1 £21,000 -4.55%
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 16 January 2019, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring 2nd Line Support Analyst in the job title.

1 16 (84.21%) Microsoft
2 15 (78.95%) Windows
3 12 (63.16%) ITIL
4 7 (36.84%) Active Directory
5 5 (26.32%) Windows Server
5 5 (26.32%) Office 365
5 5 (26.32%) MS Exchange
6 4 (21.05%) LAN
6 4 (21.05%) WAN
6 4 (21.05%) Android
6 4 (21.05%) Windows Server 2008
6 4 (21.05%) Windows 7
7 3 (15.79%) Windows 10
7 3 (15.79%) Microsoft Office
8 2 (10.53%) A+ Certification
8 2 (10.53%) EPoS
8 2 (10.53%) MPLS
8 2 (10.53%) McAfee
8 2 (10.53%) Configuration Management
8 2 (10.53%) DSL
8 2 (10.53%) Crystal Reports
8 2 (10.53%) SLA
8 2 (10.53%) Cisco
8 2 (10.53%) Apple iOS
8 2 (10.53%) Continuous Improvement
8 2 (10.53%) Windows Server 2012
8 2 (10.53%) Analytical Skills
8 2 (10.53%) Break/Fix
8 2 (10.53%) Self-Motivation
8 2 (10.53%) Problem-Solving

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (26.32%) MS Exchange
2 2 (10.53%) WordPress
Applications
1 3 (15.79%) Microsoft Office
2 1 (5.26%) Microsoft Excel
2 1 (5.26%) Microsoft PowerPoint
Cloud Services
1 5 (26.32%) Office 365
2 2 (10.53%) Microsoft Azure
Communications & Networking
1 4 (21.05%) LAN
1 4 (21.05%) WAN
2 2 (10.53%) DSL
2 2 (10.53%) MPLS
3 1 (5.26%) DHCP
3 1 (5.26%) DNS
3 1 (5.26%) TCP/IP
3 1 (5.26%) VLAN
3 1 (5.26%) VPN
Database & Business Intelligence
1 2 (10.53%) Crystal Reports
2 1 (5.26%) MySQL
General
1 2 (10.53%) Retail
Libraries, Frameworks & Software Standards
1 1 (5.26%) Web Services
1 1 (5.26%) XML
Miscellaneous
1 2 (10.53%) Analytical Skills
1 2 (10.53%) CMDB
1 2 (10.53%) EPoS
1 2 (10.53%) Self-Motivation
2 1 (5.26%) Management Information System
Operating Systems
1 15 (78.95%) Windows
2 5 (26.32%) Windows Server
3 4 (21.05%) Android
3 4 (21.05%) Windows 7
3 4 (21.05%) Windows Server 2008
4 3 (15.79%) Windows 10
5 2 (10.53%) Apple iOS
5 2 (10.53%) Windows Server 2012
6 1 (5.26%) Mac OS
6 1 (5.26%) Unix
Processes & Methodologies
1 12 (63.16%) ITIL
2 2 (10.53%) Break/Fix
2 2 (10.53%) Configuration Management
2 2 (10.53%) Continuous Improvement
2 2 (10.53%) Document Management
2 2 (10.53%) Problem Management
2 2 (10.53%) Problem-Solving
3 1 (5.26%) Service Delivery
3 1 (5.26%) Workflow
Programming Languages
1 1 (5.26%) PL/SQL
1 1 (5.26%) SQL
Qualifications
1 2 (10.53%) A+ Certification
Quality Assurance & Compliance
1 2 (10.53%) SLA
2 1 (5.26%) ISO/IEC 20000
System Software
1 7 (36.84%) Active Directory
2 1 (5.26%) VMware Infrastructure
Systems Management
1 2 (10.53%) WSUS
Vendors
1 16 (84.21%) Microsoft
2 2 (10.53%) Cisco
2 2 (10.53%) McAfee
3 1 (5.26%) Northgate
3 1 (5.26%) VMware