Period
to 17 November 2017

The median annual salary for a 2nd Line Support Analyst was £24,000 in advertised job vacancies in the West Midlands during the 6 months to 17 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
England > West Midlands
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 297 310 299
Rank change year-on-year +13 -11 -16
Permanent jobs requiring a 2nd Line Support Analyst 27 30 32
As % of all permanent IT jobs advertised in the West Midlands 0.27% 0.26% 0.29%
As % of the Job Titles category 0.28% 0.27% 0.30%
Number of salaries quoted 27 31 26
West Midlands median annual salary £24,000 £24,000 £26,500
Median salary % change year-on-year - -9.43% +11.58%
10th Percentile £20,650 £19,000 £21,750
90th Percentile £27,350 £28,750 £33,500
England median annual salary £27,500 £27,000 £27,000
% change year-on-year +1.85% - +3.85%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 9806 11125 10631
% of permanent IT jobs with a recognized job title 96.38% 96.20% 96.56%
Number of salaries quoted 8079 8819 8837
West Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £23,750 £23,500 £24,000
90th Percentile £63,750 £62,500 £62,500
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

2nd Line Support Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured 2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for 2nd Line Support Analyst in the West Midlands

2nd Line Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in the West Midlands.

Salary trend for 2nd Line Support Analyst in the West Midlands

2nd Line Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the West Midlands region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Solihull +4 5 £26,000 +4.00%
Shropshire +2 5 £22,500 -4.26%
Staffordshire +9 4 £22,500 -4.26% 1
Worcestershire -1 3 £23,991 -4.04%
Wednesbury - 3 £24,000 -
Birmingham +19 2 £25,000 +1.01%
Walsall - 2 £27,000 -
Sutton Coldfield +10 1 £25,000 +25.00%
Warwickshire +1 1 £25,000 -9.09%
Willenhall - 1 £21,000 -
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 17 November 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring 2nd Line Support Analyst in the job title.

1 19 (70.37%) Active Directory
2 16 (59.26%) Microsoft
2 16 (59.26%) Windows
3 12 (44.44%) VMware
4 10 (37.04%) MS Exchange
4 10 (37.04%) Citrix
5 9 (33.33%) Windows Server
6 7 (25.93%) ITIL
7 6 (22.22%) Firewall
7 6 (22.22%) Hyper-V
7 6 (22.22%) Office 365
8 5 (18.52%) Problem Management
8 5 (18.52%) SCCM
8 5 (18.52%) VMware Infrastructure
8 5 (18.52%) SLA
8 5 (18.52%) SAN
9 4 (14.81%) NetApp
9 4 (14.81%) Windows Server 2003
9 4 (14.81%) Cisco
9 4 (14.81%) Dell
9 4 (14.81%) TCP/IP
9 4 (14.81%) Microsoft Office
9 4 (14.81%) Windows Server 2008
9 4 (14.81%) Management Information System
9 4 (14.81%) Windows Server 2012
9 4 (14.81%) Line Management
9 4 (14.81%) EqualLogic
9 4 (14.81%) Enterprise Storage
9 4 (14.81%) Change Management
9 4 (14.81%) Process Improvement

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (37.04%) MS Exchange
2 2 (7.41%) Exchange Server 2003
2 2 (7.41%) Exchange Server 2010
3 1 (3.70%) SharePoint
Applications
1 4 (14.81%) Microsoft Office
2 2 (7.41%) Microsoft Excel
Business Applications
1 2 (7.41%) GoldMine
Cloud Services
1 6 (22.22%) Office 365
2 1 (3.70%) Microsoft Azure
Communications & Networking
1 6 (22.22%) Firewall
2 5 (18.52%) SAN
3 4 (14.81%) TCP/IP
4 2 (7.41%) LAN
4 2 (7.41%) WAN
5 1 (3.70%) ADSL
5 1 (3.70%) DHCP
5 1 (3.70%) DNS
5 1 (3.70%) VPN
Database & Business Intelligence
1 3 (11.11%) SQL Server
General
1 1 (3.70%) Manufacturing
Miscellaneous
1 4 (14.81%) Enterprise Storage
1 4 (14.81%) Management Information System
2 2 (7.41%) EPoS
3 1 (3.70%) iPad
3 1 (3.70%) Smartphone
Operating Systems
1 16 (59.26%) Windows
2 9 (33.33%) Windows Server
3 4 (14.81%) Windows Server 2003
3 4 (14.81%) Windows Server 2008
3 4 (14.81%) Windows Server 2012
4 1 (3.70%) Windows 10
4 1 (3.70%) Windows 7
Processes & Methodologies
1 7 (25.93%) ITIL
2 5 (18.52%) Problem Management
3 4 (14.81%) Change Management
3 4 (14.81%) Line Management
3 4 (14.81%) Process Improvement
4 2 (7.41%) Channel Management
4 2 (7.41%) Service Delivery
5 1 (3.70%) CRM
5 1 (3.70%) Incident Management
5 1 (3.70%) Service Management
Programming Languages
1 2 (7.41%) SQL
Qualifications
1 3 (11.11%) ITIL Certification
2 2 (7.41%) MCP
Quality Assurance & Compliance
1 5 (18.52%) SLA
System Software
1 19 (70.37%) Active Directory
2 6 (22.22%) Hyper-V
3 5 (18.52%) VMware Infrastructure
4 2 (7.41%) XenApp
Systems Management
1 5 (18.52%) SCCM
2 2 (7.41%) vCenter Server
3 1 (3.70%) Backup Exec
3 1 (3.70%) WSUS
Vendors
1 16 (59.26%) Microsoft
2 12 (44.44%) VMware
3 10 (37.04%) Citrix
4 4 (14.81%) Cisco
4 4 (14.81%) Dell
4 4 (14.81%) EqualLogic
4 4 (14.81%) NetApp
5 2 (7.41%) SAP
6 1 (3.70%) Oracle
6 1 (3.70%) Symantec
6 1 (3.70%) Veeam