The median annual salary for a 2nd Line Support Analyst was £25,000 in advertised job vacancies in the West Midlands during the 3 months to 27 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
England / West Midlands
3 months to
27 Jun 2017
Same period 2016 Same period 2015
Rank 224 225 206
Rank change year-on-year +1 -19  
Permanent jobs requiring a 2nd Line Support Analyst 8 14 22
As % of all permanent IT jobs advertised in the West Midlands 0.16% 0.23% 0.39%
As % of the Job Titles category 0.16% 0.24% 0.40%
Number of salaries quoted 7 13 17
Median salary £25,000 £25,000 £22,500
Median salary % change year-on-year - +11.11%  
90% offered a salary of more than £21,600 £20,700 £19,600
10% offered a salary of more than £27,000 £29,200 £26,500
UK excluding London median salary £25,500 £25,000 £24,250
% change year-on-year +2.00% +3.09%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
West Midlands
Permanent job vacancies with a job title containing a recognized job role 4998 5922 5498
As % of all permanent IT job vacancies advertised in the West Midlands 96.90% 96.23% 96.85%
Number of salaries quoted 4230 4644 4558
Median salary £40,000 £39,000 £40,000
Median salary % change year-on-year +2.56% -2.50%  
90% offered a salary of more than £25,000 £24,500 £24,250
10% offered a salary of more than £55,000 £60,000 £60,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

2nd Line Support Analyst
Job Vacancy Trend in the West Midlands

The job posting trend of jobs advertised in the West Midlands that featured 2nd Line Support Analyst in the job title.

Job vacancy trend for 2nd Line Support Analyst in the West Midlands

2nd Line Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in the West Midlands.

Salary trend for 2nd Line Support Analyst in the West Midlands

2nd Line Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the West Midlands region over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Solihull -4 2 £25,000 +7.52%
Staffordshire +17 1 £22,000 -8.33%
Coventry -6 1 - -
Willenhall - 1 £21,000 -
Warwickshire - 1 £25,000 -
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 27 June 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring 2nd Line Support Analyst in the job title.

1 10 (76.92%) Windows
1 10 (76.92%) Active Directory
2 9 (69.23%) Microsoft
3 7 (53.85%) VMware
4 6 (46.15%) Windows Server
4 6 (46.15%) MS Exchange
5 5 (38.46%) Microsoft Office
5 5 (38.46%) ITIL
5 5 (38.46%) Citrix
6 4 (30.77%) Office 365
6 4 (30.77%) SCCM
7 3 (23.08%) LAN
7 3 (23.08%) WAN
8 2 (15.38%) VPN
8 2 (15.38%) Windows Server 2003
8 2 (15.38%) Advertising
8 2 (15.38%) SharePoint
8 2 (15.38%) Android
8 2 (15.38%) Windows Server 2008
8 2 (15.38%) Hyper-V
8 2 (15.38%) XenApp
8 2 (15.38%) Windows 7
8 2 (15.38%) Exchange Server 2003
8 2 (15.38%) Windows Server 2012
8 2 (15.38%) Exchange Server 2010
8 2 (15.38%) vCenter Server
8 2 (15.38%) Windows 10
9 1 (7.69%) Bomgar
9 1 (7.69%) Performance Monitoring
9 1 (7.69%) Degree

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (46.15%) MS Exchange
2 2 (15.38%) Exchange Server 2003
2 2 (15.38%) Exchange Server 2010
2 2 (15.38%) SharePoint
3 1 (7.69%) IBM Notes
3 1 (7.69%) Skype for Business
Applications
1 5 (38.46%) Microsoft Office
Cloud Services
1 4 (30.77%) Office 365
Communications & Networking
1 3 (23.08%) LAN
1 3 (23.08%) WAN
2 2 (15.38%) VPN
3 1 (7.69%) ADSL
3 1 (7.69%) Firewall
3 1 (7.69%) SAN
3 1 (7.69%) Wi-Fi
General
1 2 (15.38%) Advertising
2 1 (7.69%) French Language
2 1 (7.69%) German Language
2 1 (7.69%) Manufacturing
2 1 (7.69%) Polish Language
2 1 (7.69%) Spanish Language
Miscellaneous
1 1 (7.69%) EPoS
1 1 (7.69%) Management Information System
Operating Systems
1 10 (76.92%) Windows
2 6 (46.15%) Windows Server
3 2 (15.38%) Android
3 2 (15.38%) Windows 10
3 2 (15.38%) Windows 7
3 2 (15.38%) Windows Server 2003
3 2 (15.38%) Windows Server 2008
3 2 (15.38%) Windows Server 2012
4 1 (7.69%) Apple iOS
Processes & Methodologies
1 5 (38.46%) ITIL
2 1 (7.69%) Change Management
2 1 (7.69%) Incident Management
2 1 (7.69%) Information Security
2 1 (7.69%) ITSM
2 1 (7.69%) Performance Monitoring
2 1 (7.69%) Service Delivery
2 1 (7.69%) Service Management
Programming Languages
1 1 (7.69%) SQL
Qualifications
1 1 (7.69%) A+ Certification
1 1 (7.69%) Degree
1 1 (7.69%) MCP
1 1 (7.69%) Microsoft Certification
1 1 (7.69%) VMware Certified Professional (VCP)
System Software
1 10 (76.92%) Active Directory
2 2 (15.38%) Hyper-V
2 2 (15.38%) XenApp
Systems Management
1 4 (30.77%) SCCM
2 2 (15.38%) vCenter Server
Vendors
1 9 (69.23%) Microsoft
2 7 (53.85%) VMware
3 5 (38.46%) Citrix
4 1 (7.69%) Apple
4 1 (7.69%) Bomgar
4 1 (7.69%) Lotus
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