Period
to 17 August 2019

The median annual salary for a 2nd Line Support Analyst was £25,750 in advertised job vacancies in the West Midlands during the 6 months to 17 August 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
England > West Midlands
6 months to
17 Aug 2019
Same period 2018 Same period 2017
Rank 226 278 299
Rank change year-on-year +52 +21 +31
Permanent jobs requiring a 2nd Line Support Analyst 41 16 24
As % of all permanent IT jobs advertised in the West Midlands 0.53% 0.18% 0.24%
As % of the Job Titles category 0.55% 0.18% 0.25%
Number of salaries quoted 18 15 22
West Midlands median annual salary £25,750 £23,500 £23,991
Median salary % change year-on-year +9.57% -2.04% -2.08%
10th Percentile £21,600 £21,000 £20,525
90th Percentile £33,750 £30,400 £27,225
England median annual salary £26,500 £27,500 £28,000
% change year-on-year -3.64% -1.79% +1.82%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 7,455 8,783 9,613
% of permanent IT jobs with a recognized job title 96.42% 96.23% 96.61%
Number of salaries quoted 5,976 6,838 8,073
West Midlands median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -
10th Percentile £26,250 £24,000 £25,000
90th Percentile £68,000 £65,000 £61,250
England median annual salary £51,500 £50,000 £47,500
% change year-on-year +3.00% +5.26% -

2nd Line Support Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured 2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for 2nd Line Support Analyst in the West Midlands

2nd Line Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in the West Midlands.

Salary trend for 2nd Line Support Analyst in the West Midlands

2nd Line Support Analyst
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing 2nd Line Support Analyst in the West Midlands over the 6 months to 17 August 2019.

Salary histogram for 2nd Line Support Analyst in the West Midlands

2nd Line Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the West Midlands region over the 6 months to 17 August 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Shropshire +13 14 £23,000 +2.22%
Coventry +33 10 - -
Birmingham +55 8 £32,500 +4.84% 1
Worcestershire -5 4 £26,500 -3.64% 1
Staffordshire 0 1 £22,500 +2.27% 3
Solihull -9 1 £25,000 -5.66%
Warwickshire -13 1 £26,500 -
Halesowen - 1 £24,000 -
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 17 August 2019, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring 2nd Line Support Analyst in the job title.

1 25 (60.98%) Windows
2 24 (58.54%) SQL
2 24 (58.54%) Problem-Solving
3 22 (53.66%) Active Directory
4 16 (39.02%) ITIL
5 15 (36.59%) Analytical Skills
6 14 (34.15%) Microsoft
7 13 (31.71%) SLA
8 12 (29.27%) SQL Server
8 12 (29.27%) Self-Motivation
9 11 (26.83%) Line Management
9 11 (26.83%) Process Improvement
9 11 (26.83%) Root Cause Analysis
10 10 (24.39%) Apple iOS
10 10 (24.39%) Customer Requirements
10 10 (24.39%) Statistics
10 10 (24.39%) Linux
10 10 (24.39%) IBM Notes
10 10 (24.39%) Unix
10 10 (24.39%) Lotus
10 10 (24.39%) Apple
10 10 (24.39%) EPoS
11 9 (21.95%) Microsoft Office
12 8 (19.51%) SCCM
13 7 (17.07%) Retail
14 6 (14.63%) Finance
14 6 (14.63%) Office 365
15 5 (12.20%) Windows Server
16 4 (9.76%) Windows Vista
16 4 (9.76%) LAN

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (24.39%) IBM Notes
2 3 (7.32%) Skype for Business
3 2 (4.88%) MS Exchange
Applications
1 9 (21.95%) Microsoft Office
2 2 (4.88%) Microsoft Excel
3 1 (2.44%) Microsoft PowerPoint
3 1 (2.44%) MS Visio
Cloud Services
1 6 (14.63%) Office 365
2 1 (2.44%) G Suite
Communications & Networking
1 4 (9.76%) LAN
1 4 (9.76%) WAN
2 3 (7.32%) IP Telephony
2 3 (7.32%) Network Security
2 3 (7.32%) Skype
2 3 (7.32%) TCP/IP
3 2 (4.88%) Firewall
4 1 (2.44%) VPN
Database & Business Intelligence
1 12 (29.27%) SQL Server
2 1 (2.44%) SQL Server 2000
2 1 (2.44%) SQL Server 2014
Development Applications
1 1 (2.44%) JIRA
General
1 7 (17.07%) Retail
2 6 (14.63%) Finance
3 1 (2.44%) Manufacturing
Miscellaneous
1 15 (36.59%) Analytical Skills
2 12 (29.27%) Self-Motivation
3 10 (24.39%) EPoS
4 3 (7.32%) Video Conferencing
5 1 (2.44%) Data Centre
5 1 (2.44%) Driving Licence
Operating Systems
1 25 (60.98%) Windows
2 10 (24.39%) Apple iOS
2 10 (24.39%) Linux
2 10 (24.39%) Unix
3 5 (12.20%) Windows Server
4 4 (9.76%) Windows 10
4 4 (9.76%) Windows Vista
5 3 (7.32%) Windows 7
6 2 (4.88%) Windows Server 2008
6 2 (4.88%) Windows Server 2012
7 1 (2.44%) Windows 8
7 1 (2.44%) Windows Server 2003
7 1 (2.44%) Windows XP
Processes & Methodologies
1 24 (58.54%) Problem-Solving
2 16 (39.02%) ITIL
3 11 (26.83%) Line Management
3 11 (26.83%) Process Improvement
3 11 (26.83%) Root Cause Analysis
4 10 (24.39%) Customer Requirements
4 10 (24.39%) Statistics
5 4 (9.76%) Break/Fix
5 4 (9.76%) Software Deployment
6 3 (7.32%) Problem Management
7 1 (2.44%) Asset Management
7 1 (2.44%) Change Control
7 1 (2.44%) Change Management
7 1 (2.44%) Incident Management
7 1 (2.44%) ITIL V3
7 1 (2.44%) Logistics
7 1 (2.44%) Scrum
7 1 (2.44%) Server Building
7 1 (2.44%) Ticket Management
7 1 (2.44%) Time Management
Programming Languages
1 24 (58.54%) SQL
2 1 (2.44%) C
Qualifications
1 1 (2.44%) ITIL Certification
1 1 (2.44%) MCP
Quality Assurance & Compliance
1 13 (31.71%) SLA
2 1 (2.44%) ISO 9001
System Software
1 22 (53.66%) Active Directory
2 4 (9.76%) Hyper-V
3 1 (2.44%) Terminal Services
Systems Management
1 8 (19.51%) SCCM
2 3 (7.32%) AirWatch
2 3 (7.32%) Microsoft Data Protection Manager
Vendors
1 14 (34.15%) Microsoft
2 10 (24.39%) Apple
2 10 (24.39%) Lotus
3 3 (7.32%) Citrix
3 3 (7.32%) CommVault
3 3 (7.32%) VMware
4 2 (4.88%) Bloomberg
4 2 (4.88%) Fidessa
4 2 (4.88%) Reuters
5 1 (2.44%) Cisco
5 1 (2.44%) JDA
5 1 (2.44%) McAfee
5 1 (2.44%) Remedy
5 1 (2.44%) ServiceNow