Period
to 23 November 2017

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 23 November 2017 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000)
England > West Midlands
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 299 256 305
Rank change year-on-year -43 +49 -39
Permanent jobs citing ISO/IEC 20000 29 88 11
As % of all permanent IT jobs advertised in the West Midlands 0.29% 0.77% 0.10%
As % of the Quality Assurance & Compliance category 2.18% 5.29% 0.74%
Number of salaries quoted 16 18 10
West Midlands median annual salary £26,500 £60,000 £38,250
Median salary % change year-on-year -55.83% +56.86% -8.93%
10th Percentile £19,000 £33,975 £29,950
90th Percentile £32,875 £61,125 £85,000
England median annual salary £45,000 £45,000 £49,029
% change year-on-year - -8.22% +11.43%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
West Midlands
Permanent vacancies with a requirement for quality assurance or compliance skills 1329 1664 1492
As % of all permanent IT jobs advertised in the West Midlands 13.11% 14.49% 13.71%
Number of salaries quoted 1015 1092 1134
West Midlands median annual salary £42,500 £42,500 £40,000
Median salary % change year-on-year - +6.25% -
10th Percentile £23,500 £25,500 £23,538
90th Percentile £71,500 £67,500 £62,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

ISO/IEC 20000
Job Vacancy Trend in the West Midlands

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for ISO/IEC 20000 in the West Midlands

ISO/IEC 20000
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ISO/IEC 20000 in the West Midlands.

Salary trend for ISO/IEC 20000 in the West Midlands

ISO/IEC 20000
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing ISO/IEC 20000 in the West Midlands over the 6 months to 23 November 2017.

Salary histogram for ISO/IEC 20000 in the West Midlands

ISO/IEC 20000
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the West Midlands region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -34 15 £34,875 -36.59%
Solihull - 7 £25,500 -
Staffordshire +16 6 £30,000 -25.00%
Coventry - 1 £27,500 -
ISO/IEC 20000
England

For the 6 months to 23 November 2017, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for ISO/IEC 20000.

1 22 (75.86%) ITIL
2 16 (55.17%) Windows
3 15 (51.72%) Data Centre
4 14 (48.28%) Analytical Skills
4 14 (48.28%) Service Delivery
5 13 (44.83%) Continuous Improvement
5 13 (44.83%) Analytical Thinking
6 12 (41.38%) Service Management
6 12 (41.38%) Unix
6 12 (41.38%) Linux
7 11 (37.93%) Tivoli
7 11 (37.93%) Change Management
7 11 (37.93%) Break/Fix
7 11 (37.93%) Process Improvement
7 11 (37.93%) Capacity Planning
7 11 (37.93%) assyst
7 11 (37.93%) SCCM
7 11 (37.93%) SCOM
8 9 (31.03%) ISO/IEC 27001
8 9 (31.03%) Retail
9 8 (27.59%) Microsoft
10 7 (24.14%) Firewall
10 7 (24.14%) BS25999
11 6 (20.69%) Driving Licence
12 5 (17.24%) Finance
12 5 (17.24%) Cisco Certification
12 5 (17.24%) Cisco
12 5 (17.24%) CCNA
12 5 (17.24%) Active Directory
13 4 (13.79%) Dell

ISO/IEC 20000
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (13.79%) MS Exchange
2 1 (3.45%) Oracle Application Server
2 1 (3.45%) WebLogic
Business Applications
1 11 (37.93%) assyst
2 2 (6.90%) Sentinel
Cloud Services
1 1 (3.45%) Microsoft Azure
Communications & Networking
1 7 (24.14%) Firewall
2 4 (13.79%) MPLS
3 3 (10.34%) Wireless
4 2 (6.90%) LAN
5 1 (3.45%) DHCP
5 1 (3.45%) DNS
5 1 (3.45%) Internet
5 1 (3.45%) WAN
5 1 (3.45%) WLAN
Database & Business Intelligence
1 2 (6.90%) Oracle Database
2 1 (3.45%) Azure SQL Database
2 1 (3.45%) Data Warehouse
2 1 (3.45%) MySQL
2 1 (3.45%) Oracle Database 10g
2 1 (3.45%) Oracle Database 11g
2 1 (3.45%) Oracle Database 12c
2 1 (3.45%) PostgreSQL
2 1 (3.45%) SQL Server
Development Applications
1 1 (3.45%) Oracle APEX
General
1 9 (31.03%) Retail
2 5 (17.24%) Finance
3 1 (3.45%) Local Government
3 1 (3.45%) Marketing
Job Titles
1 11 (37.93%) Data Centre Engineer
1 11 (37.93%) Monitoring Engineer
2 9 (31.03%) Analyst
3 7 (24.14%) IT Analyst
4 4 (13.79%) Infrastructure Analyst
4 4 (13.79%) Infrastructure Support
4 4 (13.79%) Infrastructure Support Analyst
4 4 (13.79%) IT Infrastructure Analyst
4 4 (13.79%) IT Support
4 4 (13.79%) IT Support Analyst
4 4 (13.79%) NOC Engineer
4 4 (13.79%) Service Analyst
4 4 (13.79%) Service Desk Analyst
4 4 (13.79%) Support Analyst
4 4 (13.79%) Technical Analyst
4 4 (13.79%) Technical Infrastructure Analyst
4 4 (13.79%) Technical Support
4 4 (13.79%) Technical Support Analyst
5 3 (10.34%) Development Analyst
6 2 (6.90%) Compliance Officer
Libraries, Frameworks & Software Standards
1 1 (3.45%) HTML
1 1 (3.45%) WebCenter
Miscellaneous
1 15 (51.72%) Data Centre
2 14 (48.28%) Analytical Skills
3 6 (20.69%) Driving Licence
4 4 (13.79%) Enterprise Storage
5 1 (3.45%) Management Information System
Operating Systems
1 16 (55.17%) Windows
2 12 (41.38%) Linux
2 12 (41.38%) Unix
3 1 (3.45%) AIX
Processes & Methodologies
1 22 (75.86%) ITIL
2 14 (48.28%) Service Delivery
3 13 (44.83%) Analytical Thinking
3 13 (44.83%) Continuous Improvement
4 12 (41.38%) Service Management
5 11 (37.93%) Break/Fix
5 11 (37.93%) Capacity Planning
5 11 (37.93%) Change Management
5 11 (37.93%) Process Improvement
6 2 (6.90%) Continuous Improvement Process
6 2 (6.90%) Cryptography
6 2 (6.90%) Data Security
6 2 (6.90%) Incident Management
6 2 (6.90%) Information Assurance
6 2 (6.90%) Information Security
6 2 (6.90%) IT Governance
6 2 (6.90%) Process Management
6 2 (6.90%) Risk Management
7 1 (3.45%) CRM
7 1 (3.45%) Problem Management
Programming Languages
1 2 (6.90%) SQL
2 1 (3.45%) PL/SQL
2 1 (3.45%) PowerShell
2 1 (3.45%) Shell Script
Qualifications
1 5 (17.24%) CCNA
1 5 (17.24%) Cisco Certification
2 3 (10.34%) CCNP
2 3 (10.34%) CCSA
2 3 (10.34%) ITIL Certification
2 3 (10.34%) MCSE
2 3 (10.34%) Microsoft Certification
3 2 (6.90%) CISA
3 2 (6.90%) CISM
3 2 (6.90%) CISSP
3 2 (6.90%) ITIL Foundation Certificate
4 1 (3.45%) OCP
4 1 (3.45%) Oracle Certification
4 1 (3.45%) SC Cleared
4 1 (3.45%) Security Cleared
Quality Assurance & Compliance
1 9 (31.03%) ISO/IEC 27001
2 7 (24.14%) BS25999
3 3 (10.34%) Sarbanes-Oxley
4 2 (6.90%) Cyber Essentials
4 2 (6.90%) PCI DSS
4 2 (6.90%) SLA
System Software
1 5 (17.24%) Active Directory
2 4 (13.79%) Hyper-V
2 4 (13.79%) VMware Infrastructure
Systems Management
1 11 (37.93%) SCCM
1 11 (37.93%) SCOM
1 11 (37.93%) Tivoli
2 1 (3.45%) Data Guard
2 1 (3.45%) Netcool
2 1 (3.45%) Netcool/OMNIbus
2 1 (3.45%) Oracle Enterprise Manager
2 1 (3.45%) Oracle RMAN
Vendors
1 8 (27.59%) Microsoft
2 5 (17.24%) Cisco
3 4 (13.79%) Citrix
3 4 (13.79%) Dell
3 4 (13.79%) EqualLogic
3 4 (13.79%) NetApp
3 4 (13.79%) VMware
4 2 (6.90%) Oracle
5 1 (3.45%) Remedy
5 1 (3.45%) ServiceNow
5 1 (3.45%) SolarWinds