Period
to 25 February 2018

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 25 February 2018 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000)
England > West Midlands
6 months to
25 Feb 2018
Same period 2017 Same period 2016
Rank 299 259 303
Rank change year-on-year -40 +44 -36
Permanent jobs citing ISO/IEC 20000 10 56 26
As % of all permanent IT jobs advertised in the West Midlands 0.10% 0.55% 0.23%
As % of the Quality Assurance & Compliance category 0.80% 3.90% 1.77%
Number of salaries quoted 6 13 16
West Midlands median annual salary £37,000 £45,000 £45,000
Median salary % change year-on-year -17.78% - -1.64%
10th Percentile £25,000 £27,300 £34,000
90th Percentile £69,375 £60,000 £85,000
England median annual salary £50,000 £48,000 £47,500
% change year-on-year +4.17% +1.05% +11.76%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
West Midlands
Permanent vacancies with a requirement for quality assurance or compliance skills 1,243 1,435 1,473
As % of all permanent IT jobs advertised in the West Midlands 12.72% 14.04% 13.26%
Number of salaries quoted 939 962 1,152
West Midlands median annual salary £43,500 £42,500 £42,500
Median salary % change year-on-year +2.35% - +8.97%
10th Percentile £24,750 £24,525 £24,050
90th Percentile £66,250 £63,750 £63,750
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

ISO/IEC 20000
Job Vacancy Trend in the West Midlands

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for ISO/IEC 20000 in the West Midlands

ISO/IEC 20000
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ISO/IEC 20000 in the West Midlands.

Salary trend for ISO/IEC 20000 in the West Midlands

ISO/IEC 20000
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing ISO/IEC 20000 in the West Midlands over the 6 months to 25 February 2018.

Salary histogram for ISO/IEC 20000 in the West Midlands

ISO/IEC 20000
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the West Midlands region over the 6 months to 25 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -26 9 £39,000 -10.09% 1
Coventry - 1 £27,500 -
ISO/IEC 20000
England

For the 6 months to 25 February 2018, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for ISO/IEC 20000.

1 8 (80.00%) ITIL
2 6 (60.00%) Service Management
2 6 (60.00%) Service Delivery
3 5 (50.00%) SCCM
3 5 (50.00%) Linux
3 5 (50.00%) Analytical Skills
3 5 (50.00%) Unix
3 5 (50.00%) Windows
4 4 (40.00%) Break/Fix
4 4 (40.00%) Analytical Thinking
4 4 (40.00%) Data Centre
4 4 (40.00%) Capacity Planning
4 4 (40.00%) Continuous Improvement
4 4 (40.00%) Process Improvement
4 4 (40.00%) Tivoli
4 4 (40.00%) SCOM
4 4 (40.00%) assyst
4 4 (40.00%) Change Management
4 4 (40.00%) Finance
5 3 (30.00%) SLA
6 2 (20.00%) SQL
6 2 (20.00%) Process Management
7 1 (10.00%) GIS
7 1 (10.00%) ArcGIS
7 1 (10.00%) Management Information System
7 1 (10.00%) Wireless
7 1 (10.00%) PostgreSQL
7 1 (10.00%) Scrum
7 1 (10.00%) Oracle RMAN
7 1 (10.00%) Agile Software Development

ISO/IEC 20000
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (10.00%) ArcGIS
1 1 (10.00%) MS Exchange
1 1 (10.00%) Oracle Application Server
1 1 (10.00%) WebLogic
Business Applications
1 4 (40.00%) assyst
Cloud Services
1 1 (10.00%) Microsoft Azure
Communications & Networking
1 1 (10.00%) Internet
1 1 (10.00%) LAN
1 1 (10.00%) WAN
1 1 (10.00%) Wireless
Database & Business Intelligence
1 1 (10.00%) Azure SQL Database
1 1 (10.00%) Data Warehouse
1 1 (10.00%) GIS
1 1 (10.00%) MySQL
1 1 (10.00%) Oracle Database
1 1 (10.00%) Oracle Database 10g
1 1 (10.00%) Oracle Database 11g
1 1 (10.00%) Oracle Database 12c
1 1 (10.00%) PostgreSQL
1 1 (10.00%) Spatial Data
1 1 (10.00%) SQL Server
Development Applications
1 1 (10.00%) Oracle APEX
General
1 4 (40.00%) Finance
2 1 (10.00%) Local Government
Job Titles
1 4 (40.00%) Data Centre Engineer
1 4 (40.00%) Monitoring Engineer
2 1 (10.00%) Analyst
2 1 (10.00%) Applications Support
2 1 (10.00%) Applications Support Analyst
2 1 (10.00%) DBA
2 1 (10.00%) Desktop Support
2 1 (10.00%) Desktop Support Officer
2 1 (10.00%) GIS Analyst
2 1 (10.00%) GIS Support
2 1 (10.00%) Incident Manager
2 1 (10.00%) IT Manager
2 1 (10.00%) IT Services Manager
2 1 (10.00%) IT Support
2 1 (10.00%) Service Manager
2 1 (10.00%) Support Analyst
2 1 (10.00%) Support Officer
Libraries, Frameworks & Software Standards
1 1 (10.00%) HTML
1 1 (10.00%) REST
1 1 (10.00%) SOAP
1 1 (10.00%) Web Services
Miscellaneous
1 5 (50.00%) Analytical Skills
2 4 (40.00%) Data Centre
3 1 (10.00%) iPad
3 1 (10.00%) iPhone
3 1 (10.00%) LLPG
3 1 (10.00%) Management Information System
3 1 (10.00%) Smartphone
Operating Systems
1 5 (50.00%) Linux
1 5 (50.00%) Unix
1 5 (50.00%) Windows
2 1 (10.00%) AIX
2 1 (10.00%) Android
2 1 (10.00%) Apple iOS
2 1 (10.00%) Windows Phone
2 1 (10.00%) Windows Phone 7
Processes & Methodologies
1 8 (80.00%) ITIL
2 6 (60.00%) Service Delivery
2 6 (60.00%) Service Management
3 4 (40.00%) Analytical Thinking
3 4 (40.00%) Break/Fix
3 4 (40.00%) Capacity Planning
3 4 (40.00%) Change Management
3 4 (40.00%) Continuous Improvement
3 4 (40.00%) Process Improvement
4 2 (20.00%) Process Management
5 1 (10.00%) Agile Software Development
5 1 (10.00%) Contract Management
5 1 (10.00%) Customer Requirements
5 1 (10.00%) Incident Management
5 1 (10.00%) Line Management
5 1 (10.00%) Mobile Device Management
5 1 (10.00%) Performance Tuning
5 1 (10.00%) Scrum
5 1 (10.00%) Server Virtualisation
5 1 (10.00%) Waterfall
Programming Languages
1 2 (20.00%) SQL
2 1 (10.00%) Groovy
2 1 (10.00%) PL/SQL
2 1 (10.00%) PowerShell
2 1 (10.00%) Python
2 1 (10.00%) Shell Script
Qualifications
1 1 (10.00%) Degree
1 1 (10.00%) ITIL Certification
1 1 (10.00%) ITIL Foundation Certificate
1 1 (10.00%) OCP
1 1 (10.00%) Oracle Certification
Quality Assurance & Compliance
1 3 (30.00%) SLA
2 1 (10.00%) BS7666
System Software
1 1 (10.00%) Active Directory
Systems Management
1 5 (50.00%) SCCM
2 4 (40.00%) SCOM
2 4 (40.00%) Tivoli
3 1 (10.00%) Data Guard
3 1 (10.00%) Netcool
3 1 (10.00%) Netcool/OMNIbus
3 1 (10.00%) Oracle Enterprise Manager
3 1 (10.00%) Oracle RMAN
Vendors
1 1 (10.00%) Mapinfo
1 1 (10.00%) Microsoft
1 1 (10.00%) MobileIron
1 1 (10.00%) Oracle
1 1 (10.00%) ServiceNow
1 1 (10.00%) Sophos
1 1 (10.00%) Symantec