Period
to 15 December 2018

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 15 December 2018 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000)
England > West Midlands
6 months to
15 Dec 2018
Same period 2017 Same period 2016
Rank 256 306 257
Rank change year-on-year +50 -49 +51
Permanent jobs citing ISO/IEC 20000 22 21 70
As % of all permanent IT jobs advertised in the West Midlands 0.27% 0.21% 0.63%
As % of the Quality Assurance & Compliance category 1.45% 1.60% 4.50%
Number of salaries quoted 7 12 14
West Midlands median annual salary £32,500 £26,500 £60,000
Median salary % change year-on-year +22.64% -55.83% +48.15%
England median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - -10.00%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
West Midlands
Permanent vacancies with a requirement for quality assurance or compliance skills 1,521 1,311 1,557
As % of all permanent IT jobs advertised in the West Midlands 18.84% 13.01% 14.01%
Number of salaries quoted 901 1,010 1,030
West Midlands median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - +6.25%
10th Percentile £27,000 £23,500 £25,475
90th Percentile £65,000 £71,500 £66,250
England median annual salary £50,000 £50,000 £50,000

ISO/IEC 20000
Job Vacancy Trend in the West Midlands

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for ISO/IEC 20000 in the West Midlands

ISO/IEC 20000
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ISO/IEC 20000 in the West Midlands.

Salary trend for ISO/IEC 20000 in the West Midlands

ISO/IEC 20000
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the West Midlands region over the 6 months to 15 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +11 11 £32,500 -25.71%
Warwickshire - 8 - -
Solihull +7 3 - -
ISO/IEC 20000
England

For the 6 months to 15 December 2018, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for ISO/IEC 20000.

1 19 (86.36%) ITIL
2 17 (77.27%) ISO/IEC 27001
3 14 (63.64%) Management Information System
4 13 (59.09%) Continuous Improvement
5 12 (54.55%) Service Management
6 11 (50.00%) QA
7 8 (36.36%) Service Delivery
7 8 (36.36%) ITIL V3
8 7 (31.82%) Degree
8 7 (31.82%) Network Security
8 7 (31.82%) PCI DSS
8 7 (31.82%) Computer Science
8 7 (31.82%) Performance Monitoring
8 7 (31.82%) Data Centre
8 7 (31.82%) Cyber Essentials
8 7 (31.82%) Cyber Essentials PLUS
8 7 (31.82%) Performance Measurement
8 7 (31.82%) Systems Engineering
8 7 (31.82%) CISA
8 7 (31.82%) CISM
8 7 (31.82%) CISSP
8 7 (31.82%) ITIL Certification
8 7 (31.82%) Internet
8 7 (31.82%) Enterprise Architecture
8 7 (31.82%) Software Testing
8 7 (31.82%) Information Security
8 7 (31.82%) Cryptography
9 5 (22.73%) Risk Assessment
9 5 (22.73%) Risk Management
9 5 (22.73%) assyst

ISO/IEC 20000
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (4.55%) MS Exchange
Applications
1 1 (4.55%) Microsoft Excel
Business Applications
1 5 (22.73%) assyst
2 3 (13.64%) Sentinel
Communications & Networking
1 7 (31.82%) Internet
1 7 (31.82%) Network Security
2 1 (4.55%) LAN
2 1 (4.55%) WAN
2 1 (4.55%) Wireless
Database & Business Intelligence
1 1 (4.55%) MySQL
General
1 3 (13.64%) Advertising
2 2 (9.09%) Telecoms
3 1 (4.55%) Finance
Job Titles
1 5 (22.73%) Compliance Officer
1 5 (22.73%) Information Officer
1 5 (22.73%) Information Security Compliance Officer
1 5 (22.73%) Information Security Officer
1 5 (22.73%) Security Compliance Officer
1 5 (22.73%) Security Officer
2 4 (18.18%) Analyst
2 4 (18.18%) QA Manager
2 4 (18.18%) Systems Manager
3 3 (13.64%) Delivery Manager
3 3 (13.64%) Service Manager
3 3 (13.64%) Services Delivery Manager
4 2 (9.09%) Compliance Analyst
4 2 (9.09%) Information Analyst
4 2 (9.09%) Information Security Analyst
4 2 (9.09%) Security Analyst
4 2 (9.09%) Security Compliance Analyst
5 1 (4.55%) 2nd Line Support Analyst
5 1 (4.55%) IT Support
5 1 (4.55%) Support Officer
Libraries, Frameworks & Software Standards
1 1 (4.55%) Web Services
1 1 (4.55%) XML
Miscellaneous
1 14 (63.64%) Management Information System
2 7 (31.82%) Data Centre
3 4 (18.18%) Driving Licence
4 3 (13.64%) Analytical Skills
4 3 (13.64%) CESG
4 3 (13.64%) Freedom of Information
4 3 (13.64%) Video Conferencing
5 1 (4.55%) iPad
5 1 (4.55%) iPhone
5 1 (4.55%) Self-Motivation
5 1 (4.55%) Smartphone
Operating Systems
1 1 (4.55%) Android
1 1 (4.55%) Apple iOS
1 1 (4.55%) Unix
1 1 (4.55%) Windows
1 1 (4.55%) Windows Phone
1 1 (4.55%) Windows Phone 7
Processes & Methodologies
1 19 (86.36%) ITIL
2 13 (59.09%) Continuous Improvement
3 12 (54.55%) Service Management
4 8 (36.36%) ITIL V3
4 8 (36.36%) Service Delivery
5 7 (31.82%) Computer Science
5 7 (31.82%) Cryptography
5 7 (31.82%) Enterprise Architecture
5 7 (31.82%) Information Security
5 7 (31.82%) Performance Measurement
5 7 (31.82%) Performance Monitoring
5 7 (31.82%) Software Testing
5 7 (31.82%) Systems Engineering
6 5 (22.73%) Continuous Improvement Process
6 5 (22.73%) Data Security
6 5 (22.73%) IT Audit
6 5 (22.73%) IT Governance
6 5 (22.73%) Risk Assessment
6 5 (22.73%) Risk Management
7 4 (18.18%) Problem-Solving
Programming Languages
1 1 (4.55%) PL/SQL
1 1 (4.55%) SQL
Qualifications
1 7 (31.82%) CISA
1 7 (31.82%) CISM
1 7 (31.82%) CISSP
1 7 (31.82%) Degree
1 7 (31.82%) ITIL Certification
2 3 (13.64%) SC Cleared
2 3 (13.64%) Security Cleared
3 1 (4.55%) IRCA
Quality Assurance & Compliance
1 17 (77.27%) ISO/IEC 27001
2 11 (50.00%) QA
3 7 (31.82%) Cyber Essentials
3 7 (31.82%) Cyber Essentials PLUS
3 7 (31.82%) PCI DSS
4 4 (18.18%) ISO 9001
5 3 (13.64%) BS25999
5 3 (13.64%) SLA
6 1 (4.55%) GDPR
6 1 (4.55%) ISO 14001
System Software
1 2 (9.09%) Active Directory
2 1 (4.55%) VMware Infrastructure
Systems Management
1 1 (4.55%) SCCM
Vendors
1 1 (4.55%) MobileIron
1 1 (4.55%) Northgate
1 1 (4.55%) Sophos
1 1 (4.55%) Symantec
1 1 (4.55%) VMware