Period
to 12 June 2021

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 12 June 2021 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000)
UK > England
6 months to
12 Jun 2021
Same period 2020 Same period 2019
Rank 817 762 948
Rank change year-on-year -55 +186 +58
Permanent jobs citing ISO/IEC 20000 70 97 129
As % of all permanent jobs advertised in England 0.079% 0.12% 0.097%
As % of the Quality Assurance & Compliance category 0.61% 0.96% 0.66%
Number of salaries quoted 32 52 89
10th Percentile £40,500 £33,300 £33,750
25th Percentile £41,063 £47,500 £41,250
Median annual salary (50th Percentile) £52,500 £55,000 £47,500
Median % change year-on-year -4.55% +15.79% -5.00%
75th Percentile £66,000 £60,000 £61,250
90th Percentile £74,525 £68,750 £74,000
UK median annual salary £52,500 £55,000 £48,364
% change year-on-year -4.55% +13.72% -1.30%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Permanent vacancies with a requirement for quality assurance or compliance skills 11,529 10,156 19,469
As % of all permanent IT jobs advertised in England 12.96% 13.06% 14.64%
Number of salaries quoted 7,779 7,919 14,332
10th Percentile £31,250 £30,200 £28,000
25th Percentile £41,250 £40,000 £37,500
Median annual salary (50th Percentile) £55,000 £55,000 £50,000
Median % change year-on-year - +10.00% -
75th Percentile £71,250 £71,250 £67,500
90th Percentile £85,150 £85,000 £83,750
UK median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% -

ISO/IEC 20000
Job Vacancy Trend in England

Job postings citing ISO/IEC 20000 as a proportion of all IT jobs advertised in England.

Job vacancy trend for ISO/IEC 20000 in England

ISO/IEC 20000
Salary Trend in England

3-month moving average salary quoted in jobs citing ISO/IEC 20000 in England.

Salary trend for ISO/IEC 20000 in England

ISO/IEC 20000
Salary Histogram in England

Salary distribution for jobs citing ISO/IEC 20000 in England over the 6 months to 12 June 2021.

Salary histogram for ISO/IEC 20000 in England

ISO/IEC 20000
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the England region over the 6 months to 12 June 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -3 18 £55,000 -8.33%
South West -62 16 £56,000 +1.82% 2
West Midlands -47 15 £41,000 -18.00% 1
Midlands -62 15 £41,000 +18.84% 1
London -26 12 £55,000 +15.79% 2
East of England -10 5 £67,500 +35.00% 3
North of England -28 4 £52,500 +36.36% 3
Yorkshire - 4 £52,500 - 3
ISO/IEC 20000
UK

For the 6 months to 12 June 2021, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for ISO/IEC 20000.

1 57 (81.43%) ITIL
2 50 (71.43%) ISO/IEC 27001
3 49 (70.00%) Service Management
4 43 (61.43%) Social Skills
5 39 (55.71%) SLA
5 39 (55.71%) Microsoft
6 35 (50.00%) ISO 9001
7 34 (48.57%) Service Delivery
7 34 (48.57%) GDPR
8 32 (45.71%) Incident Management
9 30 (42.86%) Games
10 29 (41.43%) BS25999
10 29 (41.43%) Organisational Skills
11 27 (38.57%) Major Incident Management
12 26 (37.14%) Service Delivery Management
13 25 (35.71%) Coaching
13 25 (35.71%) People Management
14 16 (22.86%) Problem-Solving
15 14 (20.00%) Finance
16 13 (18.57%) ITSM
16 13 (18.57%) Cybersecurity
17 12 (17.14%) Degree
18 11 (15.71%) ServiceNow
18 11 (15.71%) Legal
18 11 (15.71%) Information Security
19 10 (14.29%) Management Information System
19 10 (14.29%) Active Directory
19 10 (14.29%) Security Cleared
19 10 (14.29%) Azure
20 9 (12.86%) Analytical Skills

ISO/IEC 20000
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (5.71%) SharePoint
2 3 (4.29%) Exchange Server 2013
2 3 (4.29%) MS Exchange
2 3 (4.29%) SharePoint 2013
2 3 (4.29%) Skype for Business
3 1 (1.43%) Tomcat
3 1 (1.43%) WebLogic
Applications
1 1 (1.43%) Microsoft Office
1 1 (1.43%) MS Visio
Business Applications
1 2 (2.86%) Veritas eDiscovery
Cloud Services
1 10 (14.29%) Azure
2 5 (7.14%) Microsoft 365
2 5 (7.14%) SaaS
3 4 (5.71%) AWS
4 3 (4.29%) IaaS
5 2 (2.86%) GCP
6 1 (1.43%) Azure Active Directory
Communications & Networking
1 7 (10.00%) Firewall
2 6 (8.57%) Intrusion Detection
2 6 (8.57%) Network Security
3 5 (7.14%) DNS
3 5 (7.14%) TCP/IP
4 4 (5.71%) Internet
5 3 (4.29%) DHCP
5 3 (4.29%) Fibre Channel
5 3 (4.29%) iSCSI
5 3 (4.29%) MPLS
5 3 (4.29%) SAN
5 3 (4.29%) Skype
5 3 (4.29%) VPN
5 3 (4.29%) WAN
6 2 (2.86%) Anycast
6 2 (2.86%) BGP
6 2 (2.86%) Cisco IOS
6 2 (2.86%) Ethernet
6 2 (2.86%) Multicast
6 2 (2.86%) SNMP
Database & Business Intelligence
1 3 (4.29%) SQL Server
1 3 (4.29%) SQL Server 2005
1 3 (4.29%) SQL Server 2008
1 3 (4.29%) SQL Server 2012
1 3 (4.29%) SQL Server 2014
1 3 (4.29%) SQL Server 2016
General
1 43 (61.43%) Social Skills
2 30 (42.86%) Games
3 29 (41.43%) Organisational Skills
4 14 (20.00%) Finance
5 11 (15.71%) Legal
6 9 (12.86%) Analytical Skills
6 9 (12.86%) Marketing
7 7 (10.00%) Digital Economy
7 7 (10.00%) Public Sector
8 5 (7.14%) Aerospace
8 5 (7.14%) Telecoms
9 3 (4.29%) Electronics
9 3 (4.29%) Manufacturing
9 3 (4.29%) Presentation Skills
10 2 (2.86%) Influencing Skills
11 1 (1.43%) Retail
Job Titles
1 28 (40.00%) Service Manager
2 19 (27.14%) Service Desk Manager
3 6 (8.57%) Analyst
4 5 (7.14%) Cyber Intelligence Analyst
4 5 (7.14%) Support Manager
5 4 (5.71%) Account Manager
5 4 (5.71%) Technical Account Manager
5 4 (5.71%) Technical Manager
6 3 (4.29%) Administrator
6 3 (4.29%) Configuration Manager
6 3 (4.29%) Customer Support Manager
6 3 (4.29%) Healthcare Manager
6 3 (4.29%) Incident Manager
6 3 (4.29%) IT Manager
6 3 (4.29%) Systems Administrator
7 2 (2.86%) Audit Support Manager
7 2 (2.86%) Cloud Consultant
7 2 (2.86%) Head of Infrastructure
7 2 (2.86%) Head of IT Infrastructure
7 2 (2.86%) Head of IT Services
Libraries, Frameworks & Software Standards
1 2 (2.86%) Web Services
2 1 (1.43%) Middleware
Miscellaneous
1 10 (14.29%) Management Information System
2 7 (10.00%) Cyberthreat
3 6 (8.57%) Driving Licence
3 6 (8.57%) Self-Motivation
4 5 (7.14%) Cyber Kill Chain
4 5 (7.14%) Data Centre
5 4 (5.71%) CMDB
6 3 (4.29%) Replication
7 2 (2.86%) Private Cloud
7 2 (2.86%) Public Cloud
Operating Systems
1 8 (11.43%) Windows
2 7 (10.00%) Windows Server
3 5 (7.14%) Windows 10
4 3 (4.29%) Windows Server 2012
4 3 (4.29%) Windows Server 2016
4 3 (4.29%) Windows Server 2019
5 2 (2.86%) Linux
5 2 (2.86%) Red Hat Enterprise Linux
6 1 (1.43%) Android
Processes & Methodologies
1 57 (81.43%) ITIL
2 49 (70.00%) Service Management
3 34 (48.57%) Service Delivery
4 32 (45.71%) Incident Management
5 27 (38.57%) Major Incident Management
6 26 (37.14%) Service Delivery Management
7 25 (35.71%) Coaching
7 25 (35.71%) People Management
8 16 (22.86%) Problem-Solving
9 13 (18.57%) Cybersecurity
9 13 (18.57%) ITSM
10 11 (15.71%) Information Security
11 8 (11.43%) Continuous Improvement
11 8 (11.43%) Disaster Recovery
11 8 (11.43%) Project Management
11 8 (11.43%) SIEM
11 8 (11.43%) Situational Awareness
12 7 (10.00%) Business Continuity
12 7 (10.00%) Business Development
13 6 (8.57%) Facilities Management
Programming Languages
1 3 (4.29%) PowerShell
1 3 (4.29%) SQL
1 3 (4.29%) VB
1 3 (4.29%) VBScript
Qualifications
1 12 (17.14%) Degree
2 10 (14.29%) Security Cleared
3 6 (8.57%) ITIL Certification
3 6 (8.57%) Master's Degree
4 5 (7.14%) CEH
4 5 (7.14%) CISSP
4 5 (7.14%) EnCE
4 5 (7.14%) GCFA
4 5 (7.14%) GCFE
4 5 (7.14%) GCIA
4 5 (7.14%) GCIH
4 5 (7.14%) GIAC
4 5 (7.14%) GPEN
4 5 (7.14%) GREM
4 5 (7.14%) OSCP
5 4 (5.71%) Microsoft Certification
5 4 (5.71%) SC Cleared
6 3 (4.29%) CCA
6 3 (4.29%) CISA
6 3 (4.29%) Citrix Certification
Quality Assurance & Compliance
1 50 (71.43%) ISO/IEC 27001
2 39 (55.71%) SLA
3 35 (50.00%) ISO 9001
4 34 (48.57%) GDPR
5 29 (41.43%) BS25999
6 6 (8.57%) PCI DSS
7 5 (7.14%) COBIT
8 4 (5.71%) ISO 14001
8 4 (5.71%) ISO 22301
9 2 (2.86%) GRC
9 2 (2.86%) SOC 2
System Software
1 10 (14.29%) Active Directory
2 4 (5.71%) VMware Infrastructure
3 3 (4.29%) vSphere
3 3 (4.29%) XenApp
3 3 (4.29%) XenDesktop
Systems Management
1 5 (7.14%) EnCase
2 3 (4.29%) Tivoli Storage Manager
3 1 (1.43%) Microsoft Intune
3 1 (1.43%) QRadar
3 1 (1.43%) SCCM
Vendors
1 39 (55.71%) Microsoft
2 11 (15.71%) ServiceNow
3 8 (11.43%) Cisco
4 7 (10.00%) Citrix
4 7 (10.00%) NetApp
5 6 (8.57%) SAP
5 6 (8.57%) VMware
6 5 (7.14%) Splunk
7 4 (5.71%) Apple
8 3 (4.29%) Adobe
8 3 (4.29%) Dell
8 3 (4.29%) EMC
8 3 (4.29%) Google
8 3 (4.29%) IBM
8 3 (4.29%) Sophos
9 2 (2.86%) Juniper
10 1 (1.43%) Brocade
10 1 (1.43%) F5
10 1 (1.43%) Huawei
10 1 (1.43%) SunGard