Period
to 20 August 2018

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 20 August 2018 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000)
UK > England
6 months to
20 Aug 2018
Same period 2017 Same period 2016
Rank 955 909 899
Rank change year-on-year -46 -10 +57
Permanent jobs citing ISO/IEC 20000 184 266 336
As % of all permanent IT jobs advertised in England 0.12% 0.16% 0.18%
As % of the Quality Assurance & Compliance category 0.86% 1.31% 1.37%
Number of salaries quoted 138 198 215
England median annual salary £47,500 £42,500 £45,000
Median salary % change year-on-year +11.76% -5.56% -5.26%
10th Percentile £25,000 £22,500 £29,445
90th Percentile £73,250 £67,500 £75,000
UK median annual salary £46,250 £42,000 £45,000
% change year-on-year +10.12% -6.67% -5.26%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Permanent vacancies with a requirement for quality assurance or compliance skills 21,409 20,336 24,567
As % of all permanent IT jobs advertised in England 13.56% 12.30% 13.23%
Number of salaries quoted 16,247 15,302 19,657
England median annual salary £50,000 £50,000 £50,000
10th Percentile £29,000 £27,250 £27,500
90th Percentile £80,000 £77,500 £77,500
UK median annual salary £50,000 £48,500 £48,500
% change year-on-year +3.09% - +7.78%

ISO/IEC 20000
Job Vacancy Trend in England

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised in England.

Job vacancy trend for ISO/IEC 20000 in England

ISO/IEC 20000
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ISO/IEC 20000 in England.

Salary trend for ISO/IEC 20000 in England

ISO/IEC 20000
Salary Histogram in England

The salary distribution of IT jobs citing ISO/IEC 20000 in England over the 6 months to 20 August 2018.

Salary histogram for ISO/IEC 20000 in England

ISO/IEC 20000
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the England region over the 6 months to 20 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South West +19 43 £38,750 -26.19% 3
London -12 38 £60,000 +26.32% 3
South East -1 37 £37,500 +29.31% 3
North of England +17 32 £51,250 +86.36% 4
Midlands +7 26 £32,500 +9.24% 1
West Midlands -1 24 £32,500 +18.18% 1
Yorkshire +21 16 £52,500 +90.91% 1
North West +26 15 £51,250 +5.45% 2
East of England +5 8 £54,750 -8.75% 1
East Midlands -6 2 £55,000 +42.86%
North East -19 1 £31,250 -8.09% 1
ISO/IEC 20000
UK

For the 6 months to 20 August 2018, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for ISO/IEC 20000.

1 129 (70.11%) ITIL
2 74 (40.22%) ISO/IEC 27001
3 73 (39.67%) Service Management
4 60 (32.61%) Microsoft
5 56 (30.43%) Windows
6 55 (29.89%) Service Delivery
7 47 (25.54%) Finance
8 46 (25.00%) ISO 9001
9 43 (23.37%) ITIL V3
10 38 (20.65%) Problem Management
11 36 (19.57%) SLA
12 35 (19.02%) Security Cleared
13 34 (18.48%) SC Cleared
14 32 (17.39%) Management Information System
14 32 (17.39%) Incident Management
14 32 (17.39%) Problem-Solving
15 31 (16.85%) Risk Management
15 31 (16.85%) SQL
16 30 (16.30%) Project Management
17 28 (15.22%) Cisco
17 28 (15.22%) ITSM
18 27 (14.67%) Information Security
19 26 (14.13%) VMware
19 26 (14.13%) Windows Server
20 25 (13.59%) Configuration Management
21 23 (12.50%) PCI DSS
21 23 (12.50%) Microsoft Azure
22 22 (11.96%) Data Centre
23 21 (11.41%) Stakeholder Management
24 20 (10.87%) Service Design

ISO/IEC 20000
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (10.33%) SharePoint
2 12 (6.52%) MS Exchange
3 6 (3.26%) Apache Solr
3 6 (3.26%) Elasticsearch
4 5 (2.72%) Oracle SOA Suite
4 5 (2.72%) Skype for Business
5 4 (2.17%) IIS
6 3 (1.63%) Exchange Server 2013
7 2 (1.09%) Exchange Server 2010
8 1 (0.54%) Confluence
Applications
1 15 (8.15%) Microsoft Office
2 14 (7.61%) Microsoft Excel
3 8 (4.35%) Microsoft Project
4 7 (3.80%) Microsoft PowerPoint
5 1 (0.54%) MS Visio
5 1 (0.54%) Simulink
Business Applications
1 9 (4.89%) assyst
2 7 (3.80%) Sentinel
3 5 (2.72%) Remedy ITSM
Cloud Services
1 23 (12.50%) Microsoft Azure
2 14 (7.61%) Office 365
3 11 (5.98%) Amazon AWS
4 8 (4.35%) SaaS
5 4 (2.17%) IaaS
6 2 (1.09%) Azure Active Directory
6 2 (1.09%) PaaS
Communications & Networking
1 19 (10.33%) Firewall
2 18 (9.78%) WAN
3 15 (8.15%) LAN
3 15 (8.15%) Unified Communications
4 13 (7.07%) TCP/IP
5 12 (6.52%) Intranet
6 8 (4.35%) Wi-Fi
7 7 (3.80%) Broadband
7 7 (3.80%) NAS
7 7 (3.80%) Network Security
7 7 (3.80%) SAN
7 7 (3.80%) Wireless
8 6 (3.26%) Internet
8 6 (3.26%) PABX
8 6 (3.26%) VPN
9 5 (2.72%) Skype
10 4 (2.17%) DNS
10 4 (2.17%) IPv4
10 4 (2.17%) IPv6
11 3 (1.63%) Wireshark
Database & Business Intelligence
1 17 (9.24%) SQL Server
2 4 (2.17%) PostgreSQL
2 4 (2.17%) Relational Database
3 3 (1.63%) Data Warehouse
3 3 (1.63%) GIS
4 2 (1.09%) Amazon Aurora
4 2 (1.09%) Amazon RDS
4 2 (1.09%) BusinessObjects
4 2 (1.09%) MongoDB
4 2 (1.09%) MySQL
4 2 (1.09%) Power BI
4 2 (1.09%) SQL Server Reporting Services
5 1 (0.54%) Spotfire
Development Applications
1 1 (0.54%) JIRA
General
1 47 (25.54%) Finance
2 14 (7.61%) Retail
3 13 (7.07%) Banking
4 12 (6.52%) Telecoms
5 9 (4.89%) International Banking
5 9 (4.89%) Legal
6 4 (2.17%) French Language
6 4 (2.17%) German Language
6 4 (2.17%) Spanish Language
7 2 (1.09%) Billing
7 2 (1.09%) Local Government
8 1 (0.54%) Automotive
8 1 (0.54%) Back Office
8 1 (0.54%) Law
Job Titles
1 40 (21.74%) Analyst
2 24 (13.04%) Support Engineer
3 22 (11.96%) Service Manager
4 19 (10.33%) Compliance Officer
5 17 (9.24%) Architect
6 14 (7.61%) Security Compliance Officer
6 14 (7.61%) Security Officer
7 13 (7.07%) Information Officer
7 13 (7.07%) Information Security Compliance Officer
7 13 (7.07%) Information Security Officer
7 13 (7.07%) Services Delivery Manager
8 12 (6.52%) Delivery Manager
8 12 (6.52%) IT Manager
8 12 (6.52%) Security Analyst
9 11 (5.98%) Consultant
9 11 (5.98%) Service Analyst
10 10 (5.43%) Administrator
10 10 (5.43%) Risk Manager
10 10 (5.43%) Service Desk Analyst
10 10 (5.43%) Support Analyst
Libraries, Frameworks & Software Standards
1 6 (3.26%) Elastic Stack
1 6 (3.26%) Lucene
1 6 (3.26%) XML
2 4 (2.17%) JSF
2 4 (2.17%) Middleware
2 4 (2.17%) Spring
3 3 (1.63%) Web Services
4 2 (1.09%) CSS
4 2 (1.09%) Django
4 2 (1.09%) HTML
Miscellaneous
1 32 (17.39%) Management Information System
2 22 (11.96%) Data Centre
3 18 (9.78%) Self-Motivation
4 15 (8.15%) Analytical Skills
5 12 (6.52%) Driving Licence
6 10 (5.43%) Greenfield Project
7 9 (4.89%) Computer Science
7 9 (4.89%) Video Conferencing
8 8 (4.35%) CMDB
9 7 (3.80%) CESG
9 7 (3.80%) Freedom of Information
9 7 (3.80%) Virtual Team
10 6 (3.26%) Client/Server
10 6 (3.26%) Smart Meter
11 4 (2.17%) Blog
11 4 (2.17%) Embedded Systems
11 4 (2.17%) Enterprise Cloud
11 4 (2.17%) Enterprise Software
12 3 (1.63%) Public Cloud
12 3 (1.63%) Replication
Operating Systems
1 56 (30.43%) Windows
2 26 (14.13%) Windows Server
3 16 (8.70%) Linux
4 10 (5.43%) Unix
5 8 (4.35%) Solaris
6 6 (3.26%) Windows 2000
6 6 (3.26%) Windows XP
7 4 (2.17%) Windows Server 2012
8 3 (1.63%) Windows 10
8 3 (1.63%) Windows Server 2008
9 1 (0.54%) Android
9 1 (0.54%) Apple iOS
9 1 (0.54%) Windows 7
9 1 (0.54%) Windows Phone
9 1 (0.54%) Windows Phone 7
9 1 (0.54%) Windows Server 2003
Processes & Methodologies
1 129 (70.11%) ITIL
2 73 (39.67%) Service Management
3 55 (29.89%) Service Delivery
4 43 (23.37%) ITIL V3
5 38 (20.65%) Problem Management
6 32 (17.39%) Incident Management
6 32 (17.39%) Problem-Solving
7 31 (16.85%) Risk Management
8 30 (16.30%) Project Management
9 28 (15.22%) ITSM
10 27 (14.67%) Information Security
11 25 (13.59%) Configuration Management
12 21 (11.41%) Stakeholder Management
13 20 (10.87%) Service Design
14 19 (10.33%) Change Management
15 18 (9.78%) Continuous Improvement
16 17 (9.24%) Agile Software Development
17 16 (8.70%) Presales
18 15 (8.15%) Due Diligence
18 15 (8.15%) Release Management
Programming Languages
1 31 (16.85%) SQL
2 9 (4.89%) Python
3 8 (4.35%) Shell Script
3 8 (4.35%) VBScript
4 6 (3.26%) Java
5 4 (2.17%) C
5 4 (2.17%) PL/SQL
5 4 (2.17%) T-SQL
6 2 (1.09%) C++
6 2 (1.09%) JavaScript
7 1 (0.54%) MATLAB
Qualifications
1 35 (19.02%) Security Cleared
2 34 (18.48%) SC Cleared
3 19 (10.33%) CISM
3 19 (10.33%) CISSP
4 17 (9.24%) Degree
5 16 (8.70%) CISA
5 16 (8.70%) ITIL Certification
6 7 (3.80%) CCNA
6 7 (3.80%) Cisco Certification
6 7 (3.80%) Microsoft Certification
7 6 (3.26%) PRINCE2 Certification
8 5 (2.72%) MCSE
9 4 (2.17%) CCNP
9 4 (2.17%) Computer Science Degree
9 4 (2.17%) DBS Check
9 4 (2.17%) Master's Degree
9 4 (2.17%) MCP
10 3 (1.63%) CESG Certified Professional
10 3 (1.63%) GIAC
10 3 (1.63%) GSLC
Quality Assurance & Compliance
1 74 (40.22%) ISO/IEC 27001
2 46 (25.00%) ISO 9001
3 36 (19.57%) SLA
4 23 (12.50%) PCI DSS
5 19 (10.33%) QA
6 15 (8.15%) ISO 14001
7 12 (6.52%) Cyber Essentials
7 12 (6.52%) Cyber Essentials PLUS
8 6 (3.26%) ISO 22301
8 6 (3.26%) ISO 31000
9 4 (2.17%) COSO
9 4 (2.17%) ISAE 3402
9 4 (2.17%) SAS 70
10 3 (1.63%) PMO
11 2 (1.09%) COBIT
12 1 (0.54%) GDPR
System Software
1 16 (8.70%) VMware Infrastructure
2 12 (6.52%) Active Directory
3 8 (4.35%) Hyper-V
4 6 (3.26%) Docker
4 6 (3.26%) Firmware
5 2 (1.09%) vSphere
6 1 (0.54%) Microsoft App-V
6 1 (0.54%) Terminal Server
6 1 (0.54%) Virtual Machines
6 1 (0.54%) Virtual Servers
6 1 (0.54%) VMware ESXi
Systems Management
1 8 (4.35%) SCCM
2 2 (1.09%) Ansible
2 2 (1.09%) Failover Clustering
2 2 (1.09%) Opscode Chef
2 2 (1.09%) Puppet
2 2 (1.09%) Terraform
3 1 (0.54%) Cisco CUCM
3 1 (0.54%) HP Data Protector
3 1 (0.54%) SCOM
Vendors
1 60 (32.61%) Microsoft
2 28 (15.22%) Cisco
3 26 (14.13%) VMware
4 11 (5.98%) Citrix
5 10 (5.43%) Oracle
6 7 (3.80%) Capita
7 6 (3.26%) Nortel
7 6 (3.26%) Panasonic
7 6 (3.26%) Red Box
7 6 (3.26%) Remedy
7 6 (3.26%) ServiceNow
7 6 (3.26%) Siemens
7 6 (3.26%) SolarWinds
8 5 (2.72%) BMC
9 4 (2.17%) CheckPoint
10 3 (1.63%) Dell
10 3 (1.63%) Juniper
10 3 (1.63%) Palo Alto
10 3 (1.63%) Polycom
10 3 (1.63%) Riverbed