Period
to 13 November 2018

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 13 November 2018 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000)
UK > England
6 months to
13 Nov 2018
Same period 2017 Same period 2016
Rank 956 953 954
Rank change year-on-year -3 +1 +49
Permanent jobs citing ISO/IEC 20000 165 217 258
As % of all permanent IT jobs advertised in England 0.11% 0.13% 0.15%
As % of the Quality Assurance & Compliance category 0.81% 1.02% 1.12%
Number of salaries quoted 113 170 151
England median annual salary £45,000 £45,000 £45,000
10th Percentile £25,000 £24,975 £30,250
90th Percentile £78,750 £70,000 £73,750
UK median annual salary £45,000 £45,000 £45,000

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Permanent vacancies with a requirement for quality assurance or compliance skills 20,249 21,180 23,037
As % of all permanent IT jobs advertised in England 13.36% 12.58% 12.97%
Number of salaries quoted 15,405 15,848 18,303
England median annual salary £50,000 £50,000 £50,000
10th Percentile £28,698 £27,500 £27,500
90th Percentile £80,000 £77,500 £77,500
UK median annual salary £50,000 £50,000 £49,000
% change year-on-year - +2.04% +8.89%

ISO/IEC 20000
Job Vacancy Trend in England

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised in England.

Job vacancy trend for ISO/IEC 20000 in England

ISO/IEC 20000
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ISO/IEC 20000 in England.

Salary trend for ISO/IEC 20000 in England

ISO/IEC 20000
Salary Histogram in England

The salary distribution of IT jobs citing ISO/IEC 20000 in England over the 6 months to 13 November 2018.

Salary histogram for ISO/IEC 20000 in England

ISO/IEC 20000
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the England region over the 6 months to 13 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +43 50 £60,000 +33.33% 2
South East +4 33 £40,500 +14.89% 1
Midlands +24 27 £33,750 +22.73% 4
North of England +38 26 £40,000 +6.67% 2
West Midlands +38 24 £32,500 +27.45% 2
South West -3 22 £35,000 -27.08% 1
Yorkshire +24 15 £46,250 +37.04%
North West +6 10 £40,000 -27.27% 2
East of England +22 6 £44,400 -26.00% 3
East Midlands +7 3 £42,500 +10.39% 2
North East 0 1 £31,250 -13.19%
ISO/IEC 20000
UK

For the 6 months to 13 November 2018, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for ISO/IEC 20000.

1 135 (81.82%) ITIL
2 72 (43.64%) Service Management
3 70 (42.42%) ISO/IEC 27001
4 56 (33.94%) SLA
5 53 (32.12%) Service Delivery
6 50 (30.30%) Microsoft
7 45 (27.27%) Windows
8 42 (25.45%) ITIL V3
9 41 (24.85%) ISO 9001
10 40 (24.24%) Problem Management
11 38 (23.03%) Finance
12 32 (19.39%) Incident Management
13 29 (17.58%) Security Cleared
14 28 (16.97%) Presales
14 28 (16.97%) SQL
14 28 (16.97%) VMware
15 27 (16.36%) Linux
15 27 (16.36%) SC Cleared
16 26 (15.76%) Microsoft Azure
16 26 (15.76%) Continuous Improvement
16 26 (15.76%) ITSM
17 25 (15.15%) Degree
18 24 (14.55%) SQL Server
19 23 (13.94%) Risk Management
20 22 (13.33%) Management Information System
20 22 (13.33%) QA
20 22 (13.33%) Problem-Solving
21 21 (12.73%) Agile Software Development
21 21 (12.73%) Cisco
22 20 (12.12%) VMware Infrastructure

ISO/IEC 20000
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (5.45%) SharePoint
2 8 (4.85%) MS Exchange
3 7 (4.24%) Apache Solr
3 7 (4.24%) Elasticsearch
4 6 (3.64%) IIS
4 6 (3.64%) Oracle SOA Suite
5 4 (2.42%) Skype for Business
6 1 (0.61%) Exchange Server 2010
6 1 (0.61%) Exchange Server 2013
Applications
1 11 (6.67%) Microsoft Excel
2 5 (3.03%) Microsoft Office
3 4 (2.42%) Microsoft PowerPoint
4 3 (1.82%) Microsoft Project
5 1 (0.61%) MS Visio
5 1 (0.61%) Simulink
Business Applications
1 7 (4.24%) assyst
2 5 (3.03%) Remedy ITSM
2 5 (3.03%) Sentinel
Cloud Services
1 26 (15.76%) Microsoft Azure
2 17 (10.30%) Amazon AWS
3 11 (6.67%) SaaS
4 10 (6.06%) Office 365
5 5 (3.03%) IaaS
6 4 (2.42%) PaaS
7 1 (0.61%) Azure Active Directory
7 1 (0.61%) Cloud Computing
Communications & Networking
1 13 (7.88%) Firewall
1 13 (7.88%) LAN
1 13 (7.88%) WAN
2 10 (6.06%) Internet
2 10 (6.06%) Unified Communications
3 9 (5.45%) TCP/IP
4 8 (4.85%) Intranet
4 8 (4.85%) Network Security
4 8 (4.85%) Wi-Fi
5 6 (3.64%) Broadband
5 6 (3.64%) DHCP
5 6 (3.64%) DNS
6 5 (3.03%) NAS
6 5 (3.03%) SAN
6 5 (3.03%) Wireless
7 4 (2.42%) Skype
7 4 (2.42%) VPN
8 2 (1.21%) FTP
9 1 (0.61%) Kerberos
9 1 (0.61%) VoIP
Database & Business Intelligence
1 24 (14.55%) SQL Server
2 12 (7.27%) Relational Database
3 10 (6.06%) PostgreSQL
4 8 (4.85%) Amazon Aurora
5 3 (1.82%) NoSQL
6 2 (1.21%) Amazon RDS
6 2 (1.21%) BusinessObjects
6 2 (1.21%) Data Warehouse
6 2 (1.21%) GIS
6 2 (1.21%) MongoDB
6 2 (1.21%) MySQL
6 2 (1.21%) Power BI
6 2 (1.21%) SQL Server 2008
6 2 (1.21%) SQL Server Reporting Services
7 1 (0.61%) Spotfire
General
1 38 (23.03%) Finance
2 16 (9.70%) Retail
3 13 (7.88%) Banking
4 11 (6.67%) Telecoms
5 9 (5.45%) International Banking
6 7 (4.24%) French Language
6 7 (4.24%) German Language
6 7 (4.24%) Spanish Language
7 5 (3.03%) Legal
8 3 (1.82%) Advertising
9 2 (1.21%) Local Government
10 1 (0.61%) Automotive
10 1 (0.61%) Back Office
10 1 (0.61%) Law
Job Titles
1 32 (19.39%) Service Manager
2 30 (18.18%) Analyst
3 27 (16.36%) Delivery Manager
3 27 (16.36%) Services Delivery Manager
4 18 (10.91%) Consultant
4 18 (10.91%) Support Engineer
5 14 (8.48%) ITIL Manager
6 13 (7.88%) IT Manager
7 12 (7.27%) ITIL Service Manager
7 12 (7.27%) Security Analyst
7 12 (7.27%) Service Analyst
8 11 (6.67%) Compliance Officer
8 11 (6.67%) Service Desk Analyst
9 10 (6.06%) Administrator
9 10 (6.06%) Cloud Consultant
9 10 (6.06%) Security Compliance Officer
9 10 (6.06%) Security Officer
10 9 (5.45%) Banking Analyst
10 9 (5.45%) Senior Manager
10 9 (5.45%) Windows Engineer
Libraries, Frameworks & Software Standards
1 9 (5.45%) Web Services
2 7 (4.24%) Elastic Stack
2 7 (4.24%) Lucene
2 7 (4.24%) XML
3 5 (3.03%) JSF
3 5 (3.03%) Middleware
3 5 (3.03%) Spring
4 2 (1.21%) HTML
5 1 (0.61%) ADSI
5 1 (0.61%) CSS
5 1 (0.61%) Django
5 1 (0.61%) LDAP
Miscellaneous
1 22 (13.33%) Management Information System
2 15 (9.09%) Computer Science
2 15 (9.09%) Data Centre
3 13 (7.88%) Self-Motivation
4 11 (6.67%) Driving Licence
5 10 (6.06%) Analytical Skills
6 9 (5.45%) Public Cloud
7 8 (4.85%) Blog
7 8 (4.85%) Replication
8 7 (4.24%) Client/Server
9 6 (3.64%) CMDB
9 6 (3.64%) Video Conferencing
10 5 (3.03%) CESG
10 5 (3.03%) Embedded Systems
10 5 (3.03%) Enterprise Software
10 5 (3.03%) Freedom of Information
11 4 (2.42%) Enterprise Cloud
11 4 (2.42%) Greenfield Project
11 4 (2.42%) Virtual Team
12 3 (1.82%) Distributed Denial-of-Service
Operating Systems
1 45 (27.27%) Windows
2 27 (16.36%) Linux
3 16 (9.70%) Windows Server
4 9 (5.45%) Unix
5 3 (1.82%) Windows 10
6 2 (1.21%) Windows Server 2003
6 2 (1.21%) Windows Server 2008
6 2 (1.21%) Windows Server 2012
7 1 (0.61%) Android
7 1 (0.61%) Apple iOS
7 1 (0.61%) Solaris
7 1 (0.61%) Windows 2000
7 1 (0.61%) Windows 7
7 1 (0.61%) Windows Phone
7 1 (0.61%) Windows Phone 7
7 1 (0.61%) Windows XP
Processes & Methodologies
1 135 (81.82%) ITIL
2 72 (43.64%) Service Management
3 53 (32.12%) Service Delivery
4 42 (25.45%) ITIL V3
5 40 (24.24%) Problem Management
6 32 (19.39%) Incident Management
7 28 (16.97%) Presales
8 26 (15.76%) Continuous Improvement
8 26 (15.76%) ITSM
9 23 (13.94%) Risk Management
10 22 (13.33%) Problem-Solving
11 21 (12.73%) Agile Software Development
12 19 (11.52%) Information Security
13 18 (10.91%) Configuration Management
14 17 (10.30%) Stakeholder Management
15 16 (9.70%) Change Management
15 16 (9.70%) Migration
16 14 (8.48%) Project Management
17 13 (7.88%) Business Development
17 13 (7.88%) Disaster Recovery
Programming Languages
1 28 (16.97%) SQL
2 11 (6.67%) Java
2 11 (6.67%) Python
3 10 (6.06%) PL/SQL
3 10 (6.06%) T-SQL
4 5 (3.03%) C
5 2 (1.21%) C++
6 1 (0.61%) JavaScript
6 1 (0.61%) MATLAB
6 1 (0.61%) PowerShell
6 1 (0.61%) Shell Script
6 1 (0.61%) VB
Qualifications
1 29 (17.58%) Security Cleared
2 27 (16.36%) SC Cleared
3 25 (15.15%) Degree
4 12 (7.27%) CISM
4 12 (7.27%) CISSP
5 11 (6.67%) CISA
5 11 (6.67%) ITIL Certification
6 10 (6.06%) DV Cleared
6 10 (6.06%) Microsoft Certification
7 8 (4.85%) BPSS Clearance
7 8 (4.85%) MBA
7 8 (4.85%) MCSE
8 7 (4.24%) Computer Science Degree
8 7 (4.24%) Master's Degree
8 7 (4.24%) MCP
9 4 (2.42%) DBS Check
10 3 (1.82%) CCNA
10 3 (1.82%) Cisco Certification
11 2 (1.21%) GIAC
11 2 (1.21%) Oracle Certification
Quality Assurance & Compliance
1 70 (42.42%) ISO/IEC 27001
2 56 (33.94%) SLA
3 41 (24.85%) ISO 9001
4 22 (13.33%) QA
5 19 (11.52%) PCI DSS
6 12 (7.27%) ISO 14001
7 10 (6.06%) Cyber Essentials
7 10 (6.06%) Cyber Essentials PLUS
8 5 (3.03%) ISO 22301
9 3 (1.82%) BS25999
10 2 (1.21%) COBIT
10 2 (1.21%) COSO
10 2 (1.21%) ISO 31000
10 2 (1.21%) ISO 9000
10 2 (1.21%) PMO
11 1 (0.61%) Disclosure Scotland
11 1 (0.61%) GDPR
System Software
1 20 (12.12%) VMware Infrastructure
2 14 (8.48%) Active Directory
3 12 (7.27%) Hyper-V
4 7 (4.24%) Docker
5 6 (3.64%) Firmware
6 3 (1.82%) Virtual Machines
7 1 (0.61%) Microsoft App-V
7 1 (0.61%) Terminal Server
7 1 (0.61%) vCloud
7 1 (0.61%) Virtual Servers
7 1 (0.61%) VMware ESXi
7 1 (0.61%) vSphere
7 1 (0.61%) XenServer
Systems Management
1 8 (4.85%) Ansible
1 8 (4.85%) Opscode Chef
1 8 (4.85%) Puppet
1 8 (4.85%) Terraform
2 7 (4.24%) SCCM
3 2 (1.21%) Microsoft Data Protection Manager
3 2 (1.21%) Norton AntiVirus
4 1 (0.61%) Cisco CUCM
4 1 (0.61%) Forefront Identity Manager
4 1 (0.61%) HP Data Protector
4 1 (0.61%) SCOM
Vendors
1 50 (30.30%) Microsoft
2 28 (16.97%) VMware
3 21 (12.73%) Cisco
4 16 (9.70%) Citrix
4 16 (9.70%) Oracle
5 6 (3.64%) Remedy
5 6 (3.64%) ServiceNow
6 5 (3.03%) BMC
7 3 (1.82%) CheckPoint
7 3 (1.82%) Dell
7 3 (1.82%) Symantec
7 3 (1.82%) Tableau
8 2 (1.21%) CommVault
8 2 (1.21%) Ivanti
8 2 (1.21%) SolarWinds
9 1 (0.61%) Apple
9 1 (0.61%) McAfee
9 1 (0.61%) MicroStrategy
9 1 (0.61%) Siemens
9 1 (0.61%) Sophos