Period
to 21 May 2019

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 21 May 2019 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000)
UK > England
6 months to
21 May 2019
Same period 2018 Same period 2017
Rank 935 992 937
Rank change year-on-year +57 -55 +17
Permanent jobs citing ISO/IEC 20000 130 167 231
As % of all permanent IT jobs advertised in England 0.097% 0.10% 0.15%
As % of the Quality Assurance & Compliance category 0.69% 0.80% 1.20%
Number of salaries quoted 92 134 157
England median annual salary £52,500 £50,000 £45,000
Median salary % change year-on-year +5.00% +11.11% -10.00%
10th Percentile £33,750 £28,038 £23,600
90th Percentile £75,000 £71,000 £74,250
UK median annual salary £52,500 £50,000 £45,000
% change year-on-year +5.00% +11.11% -10.00%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Permanent vacancies with a requirement for quality assurance or compliance skills 18,720 20,784 19,237
As % of all permanent IT jobs advertised in England 14.03% 12.93% 12.09%
Number of salaries quoted 13,668 16,084 15,190
England median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -1.04%
10th Percentile £28,000 £28,000 £26,750
90th Percentile £83,750 £80,000 £77,500
UK median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -

ISO/IEC 20000
Job Vacancy Trend in England

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised in England.

Job vacancy trend for ISO/IEC 20000 in England

ISO/IEC 20000
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ISO/IEC 20000 in England.

Salary trend for ISO/IEC 20000 in England

ISO/IEC 20000
Salary Histogram in England

The salary distribution of IT jobs citing ISO/IEC 20000 in England over the 6 months to 21 May 2019.

Salary histogram for ISO/IEC 20000 in England

ISO/IEC 20000
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the England region over the 6 months to 21 May 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South West +44 45 £47,000 -6.00% 2
London +94 37 £65,000 +8.33% 1
South East +19 15 £50,000 +1.01%
Midlands +26 14 £52,500 +41.89% 3
North of England +7 13 £57,500 +27.78% 2
North West +29 11 £57,500 +6.98% 1
West Midlands +24 11 £52,500 +50.00% 3
East of England +76 6 £47,500 +8.57%
East Midlands +31 3 £55,000 +41.03%
Yorkshire -4 2 £67,500 +193.48% 1
ISO/IEC 20000
UK

For the 6 months to 21 May 2019, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for ISO/IEC 20000.

1 111 (85.38%) ITIL
2 50 (38.46%) VMware
3 48 (36.92%) VMware Infrastructure
4 46 (35.38%) Microsoft Azure
5 45 (34.62%) Windows
6 44 (33.85%) Hyper-V
7 43 (33.08%) Linux
8 42 (32.31%) SQL
8 42 (32.31%) Security Cleared
9 38 (29.23%) Degree
9 38 (29.23%) SQL Server
9 38 (29.23%) Unix
9 38 (29.23%) Citrix
10 36 (27.69%) Agile Software Development
11 35 (26.92%) Active Directory
11 35 (26.92%) Service Management
11 35 (26.92%) Infrastructure Engineering
12 34 (26.15%) TCP/IP
12 34 (26.15%) PowerShell
13 33 (25.38%) Cisco
13 33 (25.38%) Python
13 33 (25.38%) Service Delivery
14 32 (24.62%) PRINCE2
15 31 (23.85%) JavaScript
15 31 (23.85%) XenApp
15 31 (23.85%) Office 365
16 29 (22.31%) NetScaler
16 29 (22.31%) SCOrch
16 29 (22.31%) Zephyr
16 29 (22.31%) XenDesktop

ISO/IEC 20000
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (22.31%) SharePoint
2 22 (16.92%) Confluence
3 5 (3.85%) MS Exchange
4 2 (1.54%) Exchange Server 2010
4 2 (1.54%) Oracle SOA Suite
Applications
1 3 (2.31%) Microsoft Excel
2 2 (1.54%) Microsoft PowerPoint
3 1 (0.77%) Microsoft Office
Business Applications
1 3 (2.31%) Remedy ITSM
Cloud Services
1 46 (35.38%) Microsoft Azure
2 31 (23.85%) Office 365
3 29 (22.31%) Azure Stack
3 29 (22.31%) OneDrive
4 12 (9.23%) Amazon AWS
5 10 (7.69%) SaaS
6 8 (6.15%) IaaS
7 7 (5.38%) PaaS
8 3 (2.31%) Cloud Computing
9 1 (0.77%) G Suite
Communications & Networking
1 34 (26.15%) TCP/IP
2 29 (22.31%) DHCP
2 29 (22.31%) DNS
2 29 (22.31%) NetScaler
2 29 (22.31%) Skype
3 11 (8.46%) Firewall
4 7 (5.38%) LAN
4 7 (5.38%) WAN
5 5 (3.85%) VPN
6 4 (3.08%) Wireless
6 4 (3.08%) WLAN
7 2 (1.54%) SAN
7 2 (1.54%) SSL
7 2 (1.54%) Wi-Fi
8 1 (0.77%) Unified Communications
Database & Business Intelligence
1 38 (29.23%) SQL Server
2 9 (6.92%) Relational Database
3 5 (3.85%) NoSQL
4 4 (3.08%) Amazon Aurora
4 4 (3.08%) PostgreSQL
5 3 (2.31%) SQL Server 2012
6 2 (1.54%) MySQL
Development Applications
1 29 (22.31%) JIRA
1 29 (22.31%) TestRail
1 29 (22.31%) Visual Studio
1 29 (22.31%) Zephyr
General
1 10 (7.69%) Finance
2 7 (5.38%) Telecoms
3 6 (4.62%) Legal
3 6 (4.62%) Retail
4 5 (3.85%) French Language
4 5 (3.85%) German Language
4 5 (3.85%) Spanish Language
5 2 (1.54%) Electronics
5 2 (1.54%) Manufacturing
5 2 (1.54%) Marketing
6 1 (0.77%) Aerospace
6 1 (0.77%) Banking
6 1 (0.77%) Law
Job Titles
1 35 (26.92%) Infrastructure Engineer
2 29 (22.31%) Architect
3 21 (16.15%) Service Manager
4 18 (13.85%) IT Manager
5 12 (9.23%) Cloud Architect
5 12 (9.23%) Senior Infrastructure Engineer
6 10 (7.69%) Analyst
6 10 (7.69%) Delivery Manager
6 10 (7.69%) Services Delivery Manager
7 8 (6.15%) Applications Support
7 8 (6.15%) Applications Support Analyst
7 8 (6.15%) Support Analyst
8 7 (5.38%) Head of Delivery
8 7 (5.38%) Head of Service Delivery
9 6 (4.62%) ITIL Manager
10 5 (3.85%) Audit Manager
10 5 (3.85%) Compliance Manager
10 5 (3.85%) IT Audit Manager
10 5 (3.85%) IT Services Manager
10 5 (3.85%) Service Architect
Libraries, Frameworks & Software Standards
1 11 (8.46%) Web Services
2 8 (6.15%) Apache Flex
3 7 (5.38%) XML
4 3 (2.31%) .NET
4 3 (2.31%) SOAP
5 2 (1.54%) JDBC
5 2 (1.54%) JSF
5 2 (1.54%) LDAP
5 2 (1.54%) Middleware
5 2 (1.54%) ODBC
5 2 (1.54%) REST
5 2 (1.54%) SAML
5 2 (1.54%) Spring
Miscellaneous
1 15 (11.54%) Public Cloud
2 13 (10.00%) e-Learning
3 11 (8.46%) Replication
4 10 (7.69%) Mobile Computing
5 7 (5.38%) Management Information System
5 7 (5.38%) Self-Motivation
6 6 (4.62%) Analytical Skills
6 6 (4.62%) CMDB
6 6 (4.62%) Smart Meter
7 5 (3.85%) Blog
7 5 (3.85%) Distributed Denial-of-Service
7 5 (3.85%) Greenfield Project
8 3 (2.31%) Data Centre
9 2 (1.54%) Client/Server
9 2 (1.54%) Embedded Systems
9 2 (1.54%) Enterprise Software
9 2 (1.54%) EPoS
9 2 (1.54%) Smart Energy
10 1 (0.77%) Data Protection Act
10 1 (0.77%) Driving Licence
Operating Systems
1 45 (34.62%) Windows
2 43 (33.08%) Linux
3 38 (29.23%) Unix
4 29 (22.31%) Mac OS
5 4 (3.08%) Windows Server
6 2 (1.54%) Windows Server 2008
Processes & Methodologies
1 111 (85.38%) ITIL
2 36 (27.69%) Agile Software Development
3 35 (26.92%) Infrastructure Engineering
3 35 (26.92%) Service Management
4 33 (25.38%) Service Delivery
5 32 (24.62%) PRINCE2
6 29 (22.31%) CRM
6 29 (22.31%) Project Management
7 27 (20.77%) ITIL V3
8 25 (19.23%) Continuous Integration
9 22 (16.92%) Kanban
9 22 (16.92%) MODAF
9 22 (16.92%) Scrum
10 21 (16.15%) Continuous Improvement
11 20 (15.38%) Problem Management
11 20 (15.38%) Risk Management
12 19 (14.62%) ITSM
12 19 (14.62%) Presales
13 18 (13.85%) Disaster Recovery
14 15 (11.54%) Service Design
Programming Languages
1 42 (32.31%) SQL
2 34 (26.15%) PowerShell
3 33 (25.38%) Python
4 31 (23.85%) JavaScript
5 29 (22.31%) PHP
6 6 (4.62%) C
6 6 (4.62%) PL/SQL
7 4 (3.08%) Java
7 4 (3.08%) T-SQL
8 3 (2.31%) VB.NET
Qualifications
1 42 (32.31%) Security Cleared
2 38 (29.23%) Degree
3 26 (20.00%) CCNA
3 26 (20.00%) Cisco Certification
4 25 (19.23%) DV Cleared
4 25 (19.23%) MCP
5 22 (16.92%) CCA
5 22 (16.92%) RHCE
6 18 (13.85%) Citrix Certification
6 18 (13.85%) SC Cleared
7 11 (8.46%) BPSS Clearance
8 8 (6.15%) PRINCE2 Practitioner
9 7 (5.38%) Microsoft Certification
10 5 (3.85%) Computer Science Degree
10 5 (3.85%) Master's Degree
10 5 (3.85%) MCSE
11 2 (1.54%) CCNP
11 2 (1.54%) HND
11 2 (1.54%) ITIL Certification
12 1 (0.77%) CISSP
Quality Assurance & Compliance
1 28 (21.54%) ISO/IEC 27001
2 22 (16.92%) ISO 9001
3 19 (14.62%) SLA
4 14 (10.77%) ISO 22301
5 8 (6.15%) ISO 9000
6 7 (5.38%) GDPR
7 5 (3.85%) ISO 14001
7 5 (3.85%) QA
8 2 (1.54%) Disclosure Scotland
8 2 (1.54%) PCI DSS
9 1 (0.77%) ISO 31000
9 1 (0.77%) TickIT
System Software
1 48 (36.92%) VMware Infrastructure
2 44 (33.85%) Hyper-V
3 35 (26.92%) Active Directory
4 31 (23.85%) XenApp
5 29 (22.31%) Microsoft App-V
5 29 (22.31%) XenDesktop
6 2 (1.54%) Microsoft Virtual Server
6 2 (1.54%) Virtual Servers
6 2 (1.54%) VMware ESXi
Systems Management
1 29 (22.31%) Microsoft Data Protection Manager
1 29 (22.31%) SCCM
1 29 (22.31%) SCOM
1 29 (22.31%) SCOrch
2 11 (8.46%) Ansible
2 11 (8.46%) Opscode Chef
2 11 (8.46%) Puppet
2 11 (8.46%) Terraform
3 2 (1.54%) Single Sign-On
Vendors
1 50 (38.46%) VMware
2 38 (29.23%) Citrix
3 33 (25.38%) Cisco
4 29 (22.31%) Splunk
5 24 (18.46%) Microsoft
6 22 (16.92%) Atlassian
7 13 (10.00%) Oracle
8 3 (2.31%) BMC
8 3 (2.31%) Remedy
8 3 (2.31%) ServiceNow
9 2 (1.54%) NetApp
9 2 (1.54%) Northgate
9 2 (1.54%) SAP
9 2 (1.54%) Snow
10 1 (0.77%) Apple
10 1 (0.77%) Google
10 1 (0.77%) SonicWALL