Period
to 22 November 2017

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 22 November 2017 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000)
UK > England
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 963 941 972
Rank change year-on-year -22 +31 -29
Permanent jobs citing ISO/IEC 20000 209 249 296
As % of all permanent IT jobs advertised in England 0.12% 0.14% 0.15%
As % of the Quality Assurance & Compliance category 0.97% 1.07% 1.13%
Number of salaries quoted 165 142 256
England median annual salary £45,000 £45,000 £49,029
Median salary % change year-on-year - -8.22% +11.43%
10th Percentile £25,000 £29,360 £30,185
90th Percentile £69,500 £73,750 £68,750
UK median annual salary £45,000 £45,000 £48,500
% change year-on-year - -7.22% +14.12%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Permanent vacancies with a requirement for quality assurance or compliance skills 21573 23324 26152
As % of all permanent IT jobs advertised in England 12.75% 12.99% 12.88%
Number of salaries quoted 16227 18565 20856
England median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +5.56%
10th Percentile £27,500 £27,500 £26,250
90th Percentile £78,750 £77,500 £75,000
UK median annual salary £50,000 £49,000 £46,000
% change year-on-year +2.04% +6.52% +2.22%

ISO/IEC 20000
Job Vacancy Trend in England

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised in England.

Job vacancy trend for ISO/IEC 20000 in England

ISO/IEC 20000
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ISO/IEC 20000 in England.

Salary trend for ISO/IEC 20000 in England

ISO/IEC 20000
Salary Histogram in England

The salary distribution of IT jobs citing ISO/IEC 20000 in England over the 6 months to 22 November 2017.

Salary histogram for ISO/IEC 20000 in England

ISO/IEC 20000
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the England region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +27 66 £45,000 -20.00% 2
South East +24 45 £38,500 -9.41% 4
Midlands -25 33 £29,500 -50.83% 4
West Midlands -54 29 £26,500 -55.83% 3
North of England -1 28 £39,500 -1.25% 5
South West +15 25 £48,000 +6.67%
Yorkshire +24 16 £33,750 -6.25% 3
East of England +10 11 £60,000 +9.09% 2
North West -22 8 £55,000 +22.22% 1
East Midlands +41 4 £42,500 - 1
North East - 4 £42,250 - 1
ISO/IEC 20000
UK

For the 6 months to 22 November 2017, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region with a requirement for ISO/IEC 20000.

1 151 (72.25%) ITIL
2 111 (53.11%) Service Management
3 76 (36.36%) ISO/IEC 27001
4 71 (33.97%) ISO 9001
5 61 (29.19%) Service Delivery
6 55 (26.32%) SLA
7 50 (23.92%) Windows
8 41 (19.62%) Information Security
9 40 (19.14%) ITIL V3
10 39 (18.66%) Continuous Improvement
11 34 (16.27%) Configuration Management
11 34 (16.27%) Microsoft
12 32 (15.31%) Banking
13 31 (14.83%) International Banking
14 30 (14.35%) Linux
15 28 (13.40%) Project Management
16 26 (12.44%) Change Management
16 26 (12.44%) Security Cleared
17 25 (11.96%) PCI DSS
18 24 (11.48%) VMware
18 24 (11.48%) Active Directory
19 23 (11.00%) Management Information System
20 22 (10.53%) ITSM
20 22 (10.53%) Security Management
20 22 (10.53%) Lotus
20 22 (10.53%) IBM Notes
20 22 (10.53%) SQL
20 22 (10.53%) Process Improvement
21 20 (9.57%) SC Cleared
21 20 (9.57%) SQL Server

ISO/IEC 20000
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (10.53%) IBM Notes
2 9 (4.31%) MS Exchange
3 7 (3.35%) Oracle SOA Suite
4 5 (2.39%) Apache
5 4 (1.91%) IIS
6 1 (0.48%) Oracle Application Server
6 1 (0.48%) Skype for Business
6 1 (0.48%) WebLogic
Applications
1 2 (0.96%) AutoCAD
2 1 (0.48%) Microsoft Excel
2 1 (0.48%) Microsoft Office
2 1 (0.48%) MS Visio
Business Applications
1 11 (5.26%) assyst
2 2 (0.96%) Sentinel
3 1 (0.48%) Oracle Assets
3 1 (0.48%) Oracle EBS
3 1 (0.48%) Oracle ERP
3 1 (0.48%) Oracle Payables
3 1 (0.48%) Oracle Receivables
3 1 (0.48%) Remedy ITSM
Cloud Services
1 9 (4.31%) SaaS
2 7 (3.35%) Office 365
3 5 (2.39%) Cloud Computing
3 5 (2.39%) Microsoft Azure
4 4 (1.91%) Amazon AWS
5 1 (0.48%) Google Drive
Communications & Networking
1 17 (8.13%) Firewall
2 7 (3.35%) TCP/IP
3 5 (2.39%) LAN
3 5 (2.39%) SMS
4 4 (1.91%) MPLS
4 4 (1.91%) WAN
4 4 (1.91%) Wireless
5 2 (0.96%) FTP
5 2 (0.96%) Internet
5 2 (0.96%) PuTTY
5 2 (0.96%) VPN
5 2 (0.96%) WebEx
6 1 (0.48%) DHCP
6 1 (0.48%) DNS
6 1 (0.48%) Intranet
6 1 (0.48%) PABX
6 1 (0.48%) Unified Communications
6 1 (0.48%) WLAN
Database & Business Intelligence
1 20 (9.57%) SQL Server
2 7 (3.35%) MySQL
2 7 (3.35%) PostgreSQL
3 6 (2.87%) Informix
4 5 (2.39%) Oracle Database
5 2 (0.96%) SQL Server 2000
5 2 (0.96%) SQL Server 2005
5 2 (0.96%) SQL Server 2008
5 2 (0.96%) SQL Server 2012
6 1 (0.48%) Azure SQL Database
6 1 (0.48%) BusinessObjects
6 1 (0.48%) Data Warehouse
6 1 (0.48%) Oracle Database 10g
6 1 (0.48%) Oracle Database 11g
6 1 (0.48%) Oracle Database 12c
Development Applications
1 2 (0.96%) Git (software)
1 2 (0.96%) Subversion
2 1 (0.48%) Jenkins
2 1 (0.48%) Oracle APEX
General
1 32 (15.31%) Banking
2 31 (14.83%) International Banking
3 20 (9.57%) Finance
4 18 (8.61%) Retail
5 11 (5.26%) Telecoms
6 10 (4.78%) Legal
7 6 (2.87%) Manufacturing
8 1 (0.48%) Electronics
8 1 (0.48%) Local Government
8 1 (0.48%) Marketing
Job Titles
1 58 (27.75%) Analyst
2 44 (21.05%) Service Analyst
3 42 (20.10%) Service Desk Analyst
4 36 (17.22%) Security Analyst
5 30 (14.35%) Administrator
5 30 (14.35%) Security Administrator
5 30 (14.35%) Service Desk Administrator
6 26 (12.44%) Service Manager
7 18 (8.61%) Architect
8 15 (7.18%) Support Engineer
9 14 (6.70%) IT Manager
10 12 (5.74%) Data Centre Engineer
11 11 (5.26%) 2nd Line Support
11 11 (5.26%) Banking Analyst
11 11 (5.26%) Monitoring Engineer
12 10 (4.78%) 2nd Line Engineer
12 10 (4.78%) 2nd Line Support Engineer
12 10 (4.78%) IT Analyst
13 9 (4.31%) Compliance Officer
13 9 (4.31%) Delivery Manager
Libraries, Frameworks & Software Standards
1 12 (5.74%) XML
2 8 (3.83%) Middleware
3 7 (3.35%) JSF
3 7 (3.35%) Spring
4 4 (1.91%) WebCenter
5 1 (0.48%) HTML
5 1 (0.48%) LAMP
5 1 (0.48%) LAPP Stack
Miscellaneous
1 23 (11.00%) Management Information System
2 19 (9.09%) Analytical Skills
3 18 (8.61%) Driving Licence
4 17 (8.13%) Data Centre
5 12 (5.74%) Enterprise Software
6 9 (4.31%) Enterprise Storage
7 8 (3.83%) Client/Server
8 7 (3.35%) Embedded Systems
8 7 (3.35%) Greenfield Project
9 6 (2.87%) iPad
10 5 (2.39%) Life Science
11 4 (1.91%) Clustering
12 3 (1.44%) CMDB
13 2 (0.96%) Computer Science
13 2 (0.96%) iPhone
13 2 (0.96%) Replication
13 2 (0.96%) Security Operations Centre
13 2 (0.96%) Virtual Team
Operating Systems
1 50 (23.92%) Windows
2 30 (14.35%) Linux
3 14 (6.70%) Unix
4 7 (3.35%) Android
4 7 (3.35%) Windows Server
5 6 (2.87%) Apple iOS
5 6 (2.87%) Solaris
6 3 (1.44%) Windows XP
7 2 (0.96%) Windows Server 2003
7 2 (0.96%) Windows Server 2008
7 2 (0.96%) Windows Server 2012
8 1 (0.48%) AIX
8 1 (0.48%) Windows 2000
8 1 (0.48%) Windows 7
Processes & Methodologies
1 151 (72.25%) ITIL
2 111 (53.11%) Service Management
3 61 (29.19%) Service Delivery
4 41 (19.62%) Information Security
5 40 (19.14%) ITIL V3
6 39 (18.66%) Continuous Improvement
7 34 (16.27%) Configuration Management
8 28 (13.40%) Project Management
9 26 (12.44%) Change Management
10 22 (10.53%) ITSM
10 22 (10.53%) Process Improvement
10 22 (10.53%) Security Management
11 17 (8.13%) ISMS
11 17 (8.13%) Problem Management
12 16 (7.66%) Customer Requirements
12 16 (7.66%) Information Security Management
13 15 (7.18%) Internal Audit
13 15 (7.18%) Presales
14 14 (6.70%) Agile Software Development
14 14 (6.70%) Incident Management
Programming Languages
1 22 (10.53%) SQL
2 16 (7.66%) C
3 5 (2.39%) PowerShell
4 4 (1.91%) Python
5 1 (0.48%) PHP
5 1 (0.48%) PL/SQL
5 1 (0.48%) Shell Script
Qualifications
1 26 (12.44%) Security Cleared
2 20 (9.57%) SC Cleared
3 11 (5.26%) Degree
3 11 (5.26%) ITIL Certification
4 9 (4.31%) Microsoft Certification
5 8 (3.83%) MCSE
6 7 (3.35%) CISSP
7 6 (2.87%) DV Cleared
7 6 (2.87%) HNC
7 6 (2.87%) MCP
8 5 (2.39%) CCNA
8 5 (2.39%) Cisco Certification
8 5 (2.39%) CISM
8 5 (2.39%) CITP
9 4 (1.91%) CISA
10 3 (1.44%) CCNP
10 3 (1.44%) CCSA
10 3 (1.44%) HND
10 3 (1.44%) MCSA
11 2 (0.96%) CISMP
Quality Assurance & Compliance
1 76 (36.36%) ISO/IEC 27001
2 71 (33.97%) ISO 9001
3 55 (26.32%) SLA
4 25 (11.96%) PCI DSS
5 15 (7.18%) ISO 22301
5 15 (7.18%) QA
6 14 (6.70%) BS25999
7 11 (5.26%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 10 (4.78%) Sarbanes-Oxley
9 9 (4.31%) ISO 9000
10 6 (2.87%) ISO 14001
11 5 (2.39%) COBIT
12 4 (1.91%) HMG Security Policy Framework
13 2 (0.96%) Cyber Essentials
14 1 (0.48%) GDPR
14 1 (0.48%) TickIT
System Software
1 24 (11.48%) Active Directory
2 14 (6.70%) VMware Infrastructure
3 12 (5.74%) Hyper-V
4 4 (1.91%) VMware Workstation
5 3 (1.44%) XenApp
6 2 (0.96%) VMware ESXi
Systems Management
1 11 (5.26%) SCCM
1 11 (5.26%) SCOM
1 11 (5.26%) Tivoli
2 10 (4.78%) Tivoli Storage Manager
3 6 (2.87%) Nagios
3 6 (2.87%) Opsview
3 6 (2.87%) ZABBIX
4 4 (1.91%) Microsoft Clustering
5 2 (0.96%) DameWare
5 2 (0.96%) Perfmon
6 1 (0.48%) Data Guard
6 1 (0.48%) Netcool
6 1 (0.48%) Netcool/OMNIbus
6 1 (0.48%) Oracle Enterprise Manager
6 1 (0.48%) Oracle RMAN
Vendors
1 34 (16.27%) Microsoft
2 24 (11.48%) VMware
3 22 (10.53%) Lotus
4 19 (9.09%) Oracle
5 15 (7.18%) Citrix
6 12 (5.74%) Cisco
7 10 (4.78%) Dell
8 9 (4.31%) EqualLogic
8 9 (4.31%) NetApp
9 7 (3.35%) Red Hat
9 7 (3.35%) SolarWinds
10 6 (2.87%) Sybase
11 3 (1.44%) ServiceNow
12 2 (0.96%) Remedy
13 1 (0.48%) BMC
13 1 (0.48%) HP
13 1 (0.48%) Juniper
13 1 (0.48%) Nortel
13 1 (0.48%) SAP
13 1 (0.48%) Siemens