Period
to 16 February 2020

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 16 February 2020 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000)
UK > England
6 months to
16 Feb 2020
Same period 2019 Same period 2018
Rank 846 968 1023
Rank change year-on-year +122 +55 -33
Permanent jobs citing ISO/IEC 20000 137 131 152
As % of all permanent IT jobs advertised in England 0.12% 0.094% 0.092%
As % of the Quality Assurance & Compliance category 0.96% 0.67% 0.72%
Number of salaries quoted 110 91 112
England median annual salary £50,000 £54,000 £48,750
Median salary % change year-on-year -7.41% +10.77% +1.56%
10th Percentile £33,175 £27,750 £26,250
90th Percentile £62,500 £78,750 £71,125
UK median annual salary £50,000 £54,000 £48,500
% change year-on-year -7.41% +11.34% +1.04%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Permanent vacancies with a requirement for quality assurance or compliance skills 14,256 19,642 21,116
As % of all permanent IT jobs advertised in England 12.60% 14.04% 12.82%
Number of salaries quoted 11,056 14,452 16,515
England median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £28,750 £28,000 £27,500
90th Percentile £85,000 £80,000 £80,000
UK median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

ISO/IEC 20000
Job Vacancy Trend in England

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised in England.

Job vacancy trend for ISO/IEC 20000 in England

ISO/IEC 20000
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ISO/IEC 20000 in England.

Salary trend for ISO/IEC 20000 in England

ISO/IEC 20000
Salary Histogram in England

The salary distribution of IT jobs citing ISO/IEC 20000 in England over the 6 months to 16 February 2020.

Salary histogram for ISO/IEC 20000 in England

ISO/IEC 20000
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the England region over the 6 months to 16 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South West +65 40 £50,000 -9.09% 7
London +61 38 £50,000 -24.53% 3
South East +86 30 £60,000 +11.63% 5
Midlands +33 16 £34,500 -18.82% 1
West Midlands +32 12 £50,000 +48.15% 1
North of England +40 8 £42,500 -5.56% 4
East of England +64 5 £50,000 +12.61% 4
Yorkshire +36 5 £47,500 +35.71% 4
East Midlands +29 4 £34,500 -34.29%
North East - 2 £42,500 -
North West +30 1 £37,500 -34.78%
ISO/IEC 20000
UK

For the 6 months to 16 February 2020, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for ISO/IEC 20000.

1 113 (82.48%) ITIL
2 66 (48.18%) ISO/IEC 27001
3 53 (38.69%) Service Management
4 48 (35.04%) Service Delivery
5 47 (34.31%) VMware
6 45 (32.85%) Windows
7 44 (32.12%) ITIL V3
8 42 (30.66%) Linux
8 42 (30.66%) Security Cleared
9 34 (24.82%) SLA
10 33 (24.09%) VMware Infrastructure
11 32 (23.36%) ISO 9001
11 32 (23.36%) Microsoft
12 30 (21.90%) Degree
13 28 (20.44%) Azure
14 27 (19.71%) Problem Management
15 26 (18.98%) TCP/IP
15 26 (18.98%) ITSM
15 26 (18.98%) Customer Requirements
16 25 (18.25%) SC Cleared
16 25 (18.25%) Project Management
16 25 (18.25%) Unix
17 24 (17.52%) Python
17 24 (17.52%) SQL Server
17 24 (17.52%) Active Directory
17 24 (17.52%) Firewall
17 24 (17.52%) Finance
17 24 (17.52%) Hyper-V
17 24 (17.52%) Office 365
17 24 (17.52%) Infrastructure Engineering

ISO/IEC 20000
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (11.68%) SharePoint
2 10 (7.30%) Confluence
3 5 (3.65%) Skype for Business
4 4 (2.92%) BizTalk Server
5 3 (2.19%) Exchange Server 2013
5 3 (2.19%) MS Exchange
6 2 (1.46%) IIS
7 1 (0.73%) CMS
7 1 (0.73%) SharePoint 2013
Applications
1 4 (2.92%) Microsoft Office
2 1 (0.73%) Microsoft Excel
2 1 (0.73%) Microsoft PowerPoint
Cloud Services
1 28 (20.44%) Azure
2 24 (17.52%) Office 365
3 14 (10.22%) Azure Stack
3 14 (10.22%) OneDrive
4 9 (6.57%) AWS
5 8 (5.84%) IaaS
5 8 (5.84%) PaaS
6 6 (4.38%) SaaS
7 4 (2.92%) Mimecast
8 1 (0.73%) Amazon EC2
8 1 (0.73%) Amazon ELB
8 1 (0.73%) Amazon Glacier
8 1 (0.73%) Amazon S3
8 1 (0.73%) Amazon SQS
8 1 (0.73%) AWS CloudFormation
8 1 (0.73%) Cloud Computing
8 1 (0.73%) Power Platform
8 1 (0.73%) Virtual Private Cloud
Communications & Networking
1 26 (18.98%) TCP/IP
2 24 (17.52%) Firewall
3 21 (15.33%) DNS
4 19 (13.87%) Skype
5 15 (10.95%) LAN
5 15 (10.95%) WAN
6 14 (10.22%) NetScaler
7 12 (8.76%) DHCP
8 9 (6.57%) BGP
8 9 (6.57%) Internet
8 9 (6.57%) VPN
9 3 (2.19%) iSCSI
9 3 (2.19%) PABX
10 2 (1.46%) 3GPP
10 2 (1.46%) Network Security
10 2 (1.46%) SAN
10 2 (1.46%) Wireless
11 1 (0.73%) Intranet
11 1 (0.73%) VoIP
11 1 (0.73%) WLAN
Database & Business Intelligence
1 24 (17.52%) SQL Server
2 6 (4.38%) Relational Database
3 5 (3.65%) NoSQL
3 5 (3.65%) SQL Server Integration Services
3 5 (3.65%) SQL Server Reporting Services
4 4 (2.92%) Oracle Reports
5 2 (1.46%) MySQL
5 2 (1.46%) SQL Server 2008
5 2 (1.46%) SQL Server 2012
6 1 (0.73%) Amazon RDS
6 1 (0.73%) GIS
6 1 (0.73%) Microsoft Analysis Services
6 1 (0.73%) PolyBase
6 1 (0.73%) Power BI
6 1 (0.73%) RDBMS
6 1 (0.73%) SQL Server 2014
6 1 (0.73%) SQL Server 2016
6 1 (0.73%) SQL Server 2017
6 1 (0.73%) SQL Server Analysis Services
Development Applications
1 14 (10.22%) JIRA
1 14 (10.22%) Visual Studio
2 9 (6.57%) TestRail
2 9 (6.57%) Zephyr
3 4 (2.92%) Git (software)
3 4 (2.92%) Team Foundation Server
General
1 24 (17.52%) Finance
2 17 (12.41%) Manufacturing
3 15 (10.95%) Public Sector
4 14 (10.22%) Telecoms
5 13 (9.49%) Electronics
5 13 (9.49%) Marketing
6 5 (3.65%) French Language
6 5 (3.65%) German Language
6 5 (3.65%) Pharmaceutical
6 5 (3.65%) Spanish Language
7 4 (2.92%) Legal
8 3 (2.19%) Local Government
8 3 (2.19%) Retail
9 1 (0.73%) Aerospace
9 1 (0.73%) Back Office
Job Titles
1 27 (19.71%) Service Manager
2 24 (17.52%) Delivery Manager
2 24 (17.52%) Service Delivery Manager
3 16 (11.68%) Architect
3 16 (11.68%) Service Architect
4 15 (10.95%) Support Engineer
5 13 (9.49%) Infrastructure Engineer
6 12 (8.76%) Consultant
7 11 (8.03%) Technical Manager
8 10 (7.30%) Operations Engineer
9 9 (6.57%) Information Officer
9 9 (6.57%) Information Security Officer
9 9 (6.57%) Security Officer
9 9 (6.57%) Technical Delivery Manager
9 9 (6.57%) Technical Services Manager
10 8 (5.84%) IT Manager
10 8 (5.84%) Technical Service Delivery Manager
11 7 (5.11%) IT Consultant
11 7 (5.11%) ITIL Manager
11 7 (5.11%) Network Engineer
Libraries, Frameworks & Software Standards
1 5 (3.65%) .NET
2 4 (2.92%) .NET Framework
2 4 (2.92%) AngularJS
2 4 (2.92%) ASP.NET
2 4 (2.92%) ASP.NET Core
2 4 (2.92%) Entity Framework
2 4 (2.92%) XSLT
3 1 (0.73%) Apache Flex
3 1 (0.73%) CSS
3 1 (0.73%) LAMP
3 1 (0.73%) LDAP
3 1 (0.73%) Middleware
3 1 (0.73%) Web Services
Miscellaneous
1 19 (13.87%) Management Information System
2 14 (10.22%) Analytical Skills
3 12 (8.76%) Data Centre
4 8 (5.84%) Driving Licence
5 5 (3.65%) Blog
5 5 (3.65%) Distributed Denial-of-Service
6 4 (2.92%) Data Protection Act
6 4 (2.92%) Self-Motivation
7 3 (2.19%) e-Learning
7 3 (2.19%) Enterprise Cloud
7 3 (2.19%) Enterprise Storage
7 3 (2.19%) Hybrid Cloud
7 3 (2.19%) Mobile Computing
7 3 (2.19%) Private Cloud
7 3 (2.19%) Public Cloud
8 2 (1.46%) CMDB
8 2 (1.46%) NHS
9 1 (0.73%) Cloud Native
9 1 (0.73%) Enterprise Software
Operating Systems
1 45 (32.85%) Windows
2 42 (30.66%) Linux
3 25 (18.25%) Unix
4 21 (15.33%) Windows Server
5 14 (10.22%) Mac OS
6 9 (6.57%) Red Hat Enterprise Linux
7 7 (5.11%) Windows 10
8 5 (3.65%) Windows 7
9 3 (2.19%) Windows 2000
10 2 (1.46%) Windows 8
10 2 (1.46%) Windows Server 2003
10 2 (1.46%) Windows Server 2008
11 1 (0.73%) AIX
11 1 (0.73%) CentOS
11 1 (0.73%) HPUX
11 1 (0.73%) Solaris
11 1 (0.73%) Windows Server 2012
11 1 (0.73%) Windows XP
Processes & Methodologies
1 113 (82.48%) ITIL
2 53 (38.69%) Service Management
3 48 (35.04%) Service Delivery
4 44 (32.12%) ITIL V3
5 27 (19.71%) Problem Management
6 26 (18.98%) Customer Requirements
6 26 (18.98%) ITSM
7 25 (18.25%) Project Management
8 24 (17.52%) Infrastructure Engineering
9 22 (16.06%) Information Security
9 22 (16.06%) Presales
9 22 (16.06%) PRINCE2
9 22 (16.06%) Problem-Solving
10 21 (15.33%) Incident Management
10 21 (15.33%) Project Delivery
11 16 (11.68%) Due Diligence
11 16 (11.68%) Service Design
12 15 (10.95%) ISMS
13 14 (10.22%) Agile Software Development
13 14 (10.22%) Operations Management
Programming Languages
1 24 (17.52%) Python
2 22 (16.06%) SQL
3 18 (13.14%) PowerShell
4 14 (10.22%) JavaScript
4 14 (10.22%) PHP
5 6 (4.38%) VB
6 4 (2.92%) C#
6 4 (2.92%) VB6
7 2 (1.46%) Shell Script
8 1 (0.73%) T-SQL
Qualifications
1 42 (30.66%) Security Cleared
2 30 (21.90%) Degree
3 25 (18.25%) SC Cleared
4 14 (10.22%) MCP
5 13 (9.49%) CCNA
5 13 (9.49%) Cisco Certification
6 11 (8.03%) ITIL Certification
7 10 (7.30%) CCA
7 10 (7.30%) DV Cleared
7 10 (7.30%) RHCE
8 8 (5.84%) MCSE
8 8 (5.84%) Microsoft Certification
9 6 (4.38%) Computer Science Degree
10 5 (3.65%) Citrix Certification
10 5 (3.65%) ISTQB
10 5 (3.65%) Master's Degree
11 2 (1.46%) CISA
11 2 (1.46%) PRINCE2 Practitioner
12 1 (0.73%) CEH
12 1 (0.73%) CISM
Quality Assurance & Compliance
1 66 (48.18%) ISO/IEC 27001
2 34 (24.82%) SLA
3 32 (23.36%) ISO 9001
4 14 (10.22%) ISO 22301
5 10 (7.30%) QA
6 7 (5.11%) BS25999
7 6 (4.38%) GDPR
7 6 (4.38%) ISO 14001
8 3 (2.19%) PCI DSS
9 2 (1.46%) Cyber Essentials
9 2 (1.46%) Cyber Essentials PLUS
10 1 (0.73%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 33 (24.09%) VMware Infrastructure
2 24 (17.52%) Active Directory
2 24 (17.52%) Hyper-V
3 18 (13.14%) XenApp
4 14 (10.22%) Microsoft App-V
5 12 (8.76%) XenDesktop
6 11 (8.03%) VMware ESXi
7 5 (3.65%) Docker
8 3 (2.19%) BitLocker
8 3 (2.19%) NFS
9 2 (1.46%) vSphere
10 1 (0.73%) Citrix Hypervisor
10 1 (0.73%) Virtual Machines
Systems Management
1 16 (11.68%) SCCM
2 15 (10.95%) SCOM
3 14 (10.22%) Microsoft Data Protection Manager
3 14 (10.22%) SCOrch
4 11 (8.03%) Ansible
5 5 (3.65%) Kubernetes
6 3 (2.19%) Backup Exec
6 3 (2.19%) Microsoft Intune
7 2 (1.46%) Terraform
Vendors
1 47 (34.31%) VMware
2 32 (23.36%) Microsoft
3 23 (16.79%) Cisco
4 18 (13.14%) Citrix
5 14 (10.22%) Splunk
6 13 (9.49%) NetApp
7 12 (8.76%) SAP
8 10 (7.30%) Red Hat
9 9 (6.57%) Juniper
9 9 (6.57%) Oracle
10 8 (5.84%) Dell
11 6 (4.38%) Atlassian
12 5 (3.65%) EMC
13 4 (2.92%) Siemens
13 4 (2.92%) Sony
13 4 (2.92%) Veeam
14 3 (2.19%) Google
14 3 (2.19%) Panasonic
14 3 (2.19%) Red Box
14 3 (2.19%) Sophos