ISO/IEC 20000 Jobs in England

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 3 months to 28 June 2017 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000) UK / England
Location	3 months to 28 Jun 2017	Same period 2016	Same period 2015
Rank	711	733	794
Rank change year-on-year	+22	+61
Permanent jobs citing ISO/IEC 20000	154	181	162
As % of all permanent IT jobs advertised in England	0.18%	0.20%	0.16%
As % of the Quality Assurance & Compliance category	1.52%	1.50%	1.24%
Number of salaries quoted	113	118	134
Median salary	£40,000	£45,000	£47,500
Median salary % change year-on-year	-11.11%	-5.26%
90% offered a salary of more than	£24,000	£29,250	£28,200
10% offered a salary of more than	£65,000	£70,000	£65,000
UK excluding London median salary	£32,000	£42,500	£47,500
% change year-on-year	-24.70%	-10.52%

ISO/IEC 20000 is in the quality assurance and compliance skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for quality assurance and compliance skills.

Quality Assurance & Compliance Skills England
Permanent job vacancies with a requirement for quality assurance and compliance skills	10136	12046	13091
As % of all permanent IT job vacancies advertised in England	12.13%	13.04%	12.75%
Number of salaries quoted	7704	9702	10393
Median salary	£50,000	£50,000	£47,500
Median salary % change year-on-year	-	+5.26%
90% offered a salary of more than	£30,000	£30,000	£27,500
10% offered a salary of more than	£75,000	£75,000	£75,000
UK excluding London median salary	£45,000	£45,000	£42,500
% change year-on-year	-	+5.88%

ISO/IEC 20000
Job Vacancy Trend in England

The job posting trend of jobs advertised in England citing ISO/IEC 20000 as a proportion of all permanent or contract IT jobs with a match in the Quality Assurance & Compliance category.

Job vacancy trend for ISO/IEC 20000 in England

ISO/IEC 20000
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ISO/IEC 20000 in England.

Salary trend for ISO/IEC 20000 in England

ISO/IEC 20000
Salary Histogram in England

The salary distribution of IT jobs citing ISO/IEC 20000 in England over the 3 months to 28 June 2017.

Salary histogram for ISO/IEC 20000 in England

ISO/IEC 20000
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the England region over the 3 months to 28 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location	Rank Change on Same Period Last Year	Matching Permanent IT Job Ads	Median Salary Last 3 Months	Median Salary % Change on Same Period Last Year	Live Job Vacancies
London	+34	39	£57,500	+15.00%	4
West Midlands	-27	30	£27,750	-53.75%	5
South East	+34	24	£25,000	-37.50%	3
Yorkshire	+12	17	£27,500	-18.51%	1
South West	+5	17	£52,500	+110.00%
East of England	-2	17	£60,000	+20.00%	3
North West	-43	6	£38,602	-28.18%
East Midlands	+28	2	-	-	1
North East	-	1	£32,000	-
ISO/IEC 20000 UK

ISO/IEC 20000
Top 30 Co-occurring IT Skills in England

For the 6 months to 28 June 2017, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region with a requirement for ISO/IEC 20000.

1	189 (76.83%)	ITIL
2	131 (53.25%)	Service Management
3	81 (32.93%)	ISO/IEC 27001
4	78 (31.71%)	Windows
4	78 (31.71%)	Microsoft
5	65 (26.42%)	Service Delivery
6	63 (25.61%)	ITIL V3
7	60 (24.39%)	Continuous Improvement
8	56 (22.76%)	Information Security
9	53 (21.54%)	Finance
10	51 (20.73%)	ITSM
11	47 (19.11%)	VMware
12	46 (18.70%)	Management Information System
13	44 (17.89%)	ISO 9001
14	40 (16.26%)	SQL

15	38 (15.45%)	Oracle
15	38 (15.45%)	SC Cleared
15	38 (15.45%)	Security Cleared
16	37 (15.04%)	Process Improvement
17	34 (13.82%)	Linux
18	33 (13.41%)	Retail
18	33 (13.41%)	Active Directory
19	32 (13.01%)	Change Management
19	32 (13.01%)	Windows Server
20	31 (12.60%)	Project Management
20	31 (12.60%)	Data Centre
20	31 (12.60%)	Degree
21	29 (11.79%)	SQL Server
21	29 (11.79%)	Analytical Skills
22	28 (11.38%)	Problem Management

ISO/IEC 20000
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
Applications
Business Applications
Cloud Services
Communications & Networking
Database & Business Intelligence
Development Applications
General
Job Titles
Libraries, Frameworks & Software Standards
Miscellaneous
Operating Systems
Processes & Methodologies
Programming Languages
Qualifications
Quality Assurance & Compliance
System Software
Systems Management
Vendors

Application Platforms
1	14 (5.69%)	MS Exchange
2	13 (5.28%)	IIS
3	5 (2.03%)	Alfresco
3	5 (2.03%)	Apache
3	5 (2.03%)	JBoss
3	5 (2.03%)	Joomla!
3	5 (2.03%)	WebLogic
3	5 (2.03%)	WebSphere
4	4 (1.63%)	Exchange Server 2010
4	4 (1.63%)	Exchange Server 2013
4	4 (1.63%)	IBM Notes
4	4 (1.63%)	Oracle SOA Suite
4	4 (1.63%)	Skype for Business
5	2 (0.81%)	SharePoint

Applications
1	4 (1.63%)	Microsoft Excel
1	4 (1.63%)	Microsoft Office
2	3 (1.22%)	Microsoft PowerPoint
2	3 (1.22%)	MS Visio
3	1 (0.41%)	Adobe Creative Suite
3	1 (0.41%)	Final Cut Pro

Business Applications
1	18 (7.32%)	assyst
2	13 (5.28%)	Remedy ITSM
3	12 (4.88%)	Sentinel
4	7 (2.85%)	Remedy AR System
5	1 (0.41%)	Oracle Assets
5	1 (0.41%)	Oracle EBS
5	1 (0.41%)	Oracle ERP
5	1 (0.41%)	Oracle Payables
5	1 (0.41%)	Oracle Receivables

Cloud Services
1	10 (4.07%)	Cloud Computing
1	10 (4.07%)	SaaS
2	9 (3.66%)	Office 365
3	7 (2.85%)	Microsoft Azure
4	5 (2.03%)	GitHub
5	4 (1.63%)	Amazon AWS
6	2 (0.81%)	Yammer
7	1 (0.41%)	IaaS

Communications & Networking
1	19 (7.72%)	Firewall
2	16 (6.50%)	LAN
2	16 (6.50%)	WAN
3	14 (5.69%)	TCP/IP
4	13 (5.28%)	VPN
4	13 (5.28%)	WebEx
5	6 (2.44%)	Wireless
6	5 (2.03%)	FTP
6	5 (2.03%)	LDAP
7	4 (1.63%)	MPLS
8	3 (1.22%)	HTTP
9	2 (0.81%)	Internet
9	2 (0.81%)	Intrusion Detection
9	2 (0.81%)	IPsec
9	2 (0.81%)	NetScaler
9	2 (0.81%)	Network Security
9	2 (0.81%)	Skype
9	2 (0.81%)	SSL
9	2 (0.81%)	VoIP
9	2 (0.81%)	WLAN

Database & Business Intelligence
1	29 (11.79%)	SQL Server
2	13 (5.28%)	SQL Server 2000
2	13 (5.28%)	SQL Server 2005
2	13 (5.28%)	SQL Server 2008
2	13 (5.28%)	SQL Server 2012
3	8 (3.25%)	BusinessObjects
4	7 (2.85%)	Big Data
4	7 (2.85%)	MySQL
5	5 (2.03%)	MongoDB
5	5 (2.03%)	MS Access
6	3 (1.22%)	Informix
6	3 (1.22%)	PostgreSQL
7	2 (0.81%)	Data Warehouse
7	2 (0.81%)	Relational Database
8	1 (0.41%)	Geospatial Data
8	1 (0.41%)	GIS
8	1 (0.41%)	Spatial Data

Development Applications
1	9 (3.66%)	Subversion
2	8 (3.25%)	Jenkins
3	5 (2.03%)	Maven
3	5 (2.03%)	Oracle Forms
4	4 (1.63%)	Git (software)
4	4 (1.63%)	Selenium
5	2 (0.81%)	Atlassian Bamboo

General
1	53 (21.54%)	Finance
2	33 (13.41%)	Retail
3	15 (6.10%)	Telecoms
4	6 (2.44%)	Banking
5	5 (2.03%)	Legal
5	5 (2.03%)	Marketing
6	4 (1.63%)	International Banking
7	3 (1.22%)	Financial Institution
8	2 (0.81%)	Electronics
8	2 (0.81%)	Manufacturing
8	2 (0.81%)	Pharmaceutical
9	1 (0.41%)	Automotive
9	1 (0.41%)	Games
9	1 (0.41%)	German Language
9	1 (0.41%)	Multimedia

Job Titles
1	40 (16.26%)	Analyst
2	34 (13.82%)	Support Engineer
3	30 (12.20%)	2nd Line Support
4	29 (11.79%)	2nd Line Engineer
4	29 (11.79%)	2nd Line Support Engineer
4	29 (11.79%)	Architect
5	19 (7.72%)	Support Analyst
6	17 (6.91%)	Service Manager
7	14 (5.69%)	Data Centre Engineer
7	14 (5.69%)	Service Architect
8	13 (5.28%)	IT Analyst
8	13 (5.28%)	Monitoring Engineer
8	13 (5.28%)	Server Engineer
8	13 (5.28%)	Server Support
8	13 (5.28%)	Windows Engineer
8	13 (5.28%)	Windows Server Engineer
8	13 (5.28%)	Windows Server Support
8	13 (5.28%)	Windows Support Engineer
9	12 (4.88%)	Information Officer
9	12 (4.88%)	Service Desk Analyst

Libraries, Frameworks & Software Standards
1	17 (6.91%)	Web Services
2	14 (5.69%)	XML
3	12 (4.88%)	HTML
4	10 (4.07%)	Ajax
5	9 (3.66%)	Spring
6	7 (2.85%)	Middleware
7	6 (2.44%)	SOAP
8	5 (2.03%)	AngularJS
8	5 (2.03%)	Backbone.js
8	5 (2.03%)	CSS
8	5 (2.03%)	Dojo
8	5 (2.03%)	Ember.js
8	5 (2.03%)	Hibernate
8	5 (2.03%)	JPA
8	5 (2.03%)	JSP
8	5 (2.03%)	React
8	5 (2.03%)	Spring MVC
8	5 (2.03%)	Spring Web Flow
8	5 (2.03%)	WSDL
9	4 (1.63%)	JSF

Miscellaneous
1	46 (18.70%)	Management Information System
2	31 (12.60%)	Data Centre
3	29 (11.79%)	Analytical Skills
4	16 (6.50%)	Computer Science
5	14 (5.69%)	Driving Licence
5	14 (5.69%)	Replication
6	10 (4.07%)	Enterprise Storage
7	8 (3.25%)	CMDB
8	6 (2.44%)	Client/Server
8	6 (2.44%)	Enterprise Software
9	5 (2.03%)	CESG
9	5 (2.03%)	Fintech
9	5 (2.03%)	iPad
9	5 (2.03%)	iPhone
10	4 (1.63%)	Embedded Systems
11	3 (1.22%)	Freedom of Information
11	3 (1.22%)	Greenfield Project
11	3 (1.22%)	Hedge funds
11	3 (1.22%)	Smart Meter
11	3 (1.22%)	Video Conferencing

Operating Systems
1	78 (31.71%)	Windows
2	34 (13.82%)	Linux
3	32 (13.01%)	Windows Server
4	24 (9.76%)	Unix
5	17 (6.91%)	Windows Server 2008
6	16 (6.50%)	Windows Server 2012
7	15 (6.10%)	Windows Server 2003
8	14 (5.69%)	Windows XP
9	12 (4.88%)	Android
10	11 (4.47%)	Apple iOS
11	5 (2.03%)	Solaris
12	3 (1.22%)	Windows 7
13	1 (0.41%)	Mac OS
13	1 (0.41%)	Windows 10
13	1 (0.41%)	Windows 8

Processes & Methodologies
1	189 (76.83%)	ITIL
2	131 (53.25%)	Service Management
3	65 (26.42%)	Service Delivery
4	63 (25.61%)	ITIL V3
5	60 (24.39%)	Continuous Improvement
6	56 (22.76%)	Information Security
7	51 (20.73%)	ITSM
8	37 (15.04%)	Process Improvement
9	32 (13.01%)	Change Management
10	31 (12.60%)	Project Management
11	28 (11.38%)	Agile Software Development
11	28 (11.38%)	Problem Management
12	27 (10.98%)	Customer Requirements
13	24 (9.76%)	Presales
14	23 (9.35%)	Stakeholder Management
15	22 (8.94%)	Service Design
16	18 (7.32%)	Security Management
17	17 (6.91%)	Data Protection
17	17 (6.91%)	Information Assurance
17	17 (6.91%)	PRINCE2

Programming Languages
1	40 (16.26%)	SQL
2	14 (5.69%)	C
3	12 (4.88%)	JavaScript
4	5 (2.03%)	Delphi
4	5 (2.03%)	Java
4	5 (2.03%)	Pascal
4	5 (2.03%)	PHP
4	5 (2.03%)	PowerShell
4	5 (2.03%)	VBA
5	3 (1.22%)	Perl
5	3 (1.22%)	Shell Script
6	1 (0.41%)	Python

Qualifications
1	38 (15.45%)	SC Cleared
1	38 (15.45%)	Security Cleared
2	31 (12.60%)	Degree
3	23 (9.35%)	Microsoft Certification
4	19 (7.72%)	MCSE
5	17 (6.91%)	MCSA
6	15 (6.10%)	Computer Science Degree
6	15 (6.10%)	ITIL Certification
6	15 (6.10%)	MCP
7	13 (5.28%)	CISM
7	13 (5.28%)	CISSP
7	13 (5.28%)	GNVQ
7	13 (5.28%)	HND
8	12 (4.88%)	CISA
9	10 (4.07%)	Cisco Certification
10	8 (3.25%)	CCNA
11	5 (2.03%)	ISEB
12	4 (1.63%)	CCNP
12	4 (1.63%)	CCSA
12	4 (1.63%)	PMI Certification

Quality Assurance & Compliance
1	81 (32.93%)	ISO/IEC 27001
2	44 (17.89%)	ISO 9001
3	23 (9.35%)	SLA
4	20 (8.13%)	PCI DSS
5	15 (6.10%)	BS25999
6	12 (4.88%)	COBIT
6	12 (4.88%)	Cyber Essentials
7	11 (4.47%)	QA
8	9 (3.66%)	ISO 22301
9	8 (3.25%)	Sarbanes-Oxley
10	6 (2.44%)	ISO/IEC 19770
11	5 (2.03%)	HMG Security Policy Framework
11	5 (2.03%)	ISO/IEC 27002 (supersedes ISO/IEC 17799)
12	4 (1.63%)	ISO 14001
12	4 (1.63%)	ISO 9000
13	3 (1.22%)	Cyber Essentials PLUS
13	3 (1.22%)	PMBOK
14	2 (0.81%)	Data Quality
14	2 (0.81%)	FIPS 140-2
14	2 (0.81%)	ISO/IEC 15288

System Software
1	33 (13.41%)	Active Directory
2	27 (10.98%)	Hyper-V
3	18 (7.32%)	VMware Infrastructure
4	16 (6.50%)	VMware Workstation
5	14 (5.69%)	VMware ESXi
6	4 (1.63%)	XenApp
6	4 (1.63%)	XenDesktop
7	3 (1.22%)	vSphere
8	1 (0.41%)	Virtual Desktop

Systems Management
1	20 (8.13%)	SCCM
2	14 (5.69%)	SCOM
2	14 (5.69%)	Tivoli
3	13 (5.28%)	DameWare
3	13 (5.28%)	Perfmon
4	11 (4.47%)	Nagios
4	11 (4.47%)	Tivoli Storage Manager
5	5 (2.03%)	Opsview
5	5 (2.03%)	ZABBIX
6	4 (1.63%)	Graylog
7	3 (1.22%)	ServiceCenter
8	2 (0.81%)	Backup Exec
9	1 (0.41%)	HP Data Protector

Vendors
1	78 (31.71%)	Microsoft
2	47 (19.11%)	VMware
3	38 (15.45%)	Oracle
4	19 (7.72%)	Citrix
5	17 (6.91%)	BMC
6	16 (6.50%)	Cisco
7	14 (5.69%)	ServiceNow
8	13 (5.28%)	Remedy
9	12 (4.88%)	Dell
9	12 (4.88%)	NetApp
10	10 (4.07%)	EqualLogic
11	9 (3.66%)	HP
11	9 (3.66%)	IBM
11	9 (3.66%)	SAP
12	7 (2.85%)	Computacenter
12	7 (2.85%)	SolarWinds
13	6 (2.44%)	Red Hat
14	5 (2.03%)	Snow
15	4 (1.63%)	CheckPoint
15	4 (1.63%)	Lotus