Period
to 19 January 2019

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 19 January 2019 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000)
UK > England
6 months to
19 Jan 2019
Same period 2018 Same period 2017
Rank 940 1008 975
Rank change year-on-year +68 -33 +4
Permanent jobs citing ISO/IEC 20000 136 153 202
As % of all permanent IT jobs advertised in England 0.097% 0.094% 0.12%
As % of the Quality Assurance & Compliance category 0.70% 0.74% 0.95%
Number of salaries quoted 96 115 119
England median annual salary £53,000 £48,000 £48,000
Median salary % change year-on-year +10.42% - -1.03%
10th Percentile £26,000 £26,250 £31,500
90th Percentile £78,750 £72,000 £76,500
UK median annual salary £53,500 £48,000 £48,000
% change year-on-year +11.46% - +1.05%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Permanent vacancies with a requirement for quality assurance or compliance skills 19,466 20,661 21,181
As % of all permanent IT jobs advertised in England 13.90% 12.68% 12.69%
Number of salaries quoted 14,431 16,011 16,884
England median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £28,000 £27,500 £27,250
90th Percentile £80,000 £80,000 £77,500
UK median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -

ISO/IEC 20000
Job Vacancy Trend in England

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised in England.

Job vacancy trend for ISO/IEC 20000 in England

ISO/IEC 20000
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ISO/IEC 20000 in England.

Salary trend for ISO/IEC 20000 in England

ISO/IEC 20000
Salary Histogram in England

The salary distribution of IT jobs citing ISO/IEC 20000 in England over the 6 months to 19 January 2019.

Salary histogram for ISO/IEC 20000 in England

ISO/IEC 20000
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the England region over the 6 months to 19 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +52 57 £65,000 +40.54% 2
North of England +33 21 £52,500 +6.60% 4
South East +18 21 £50,000 -10.45%
Midlands +36 17 £42,500 +8.97% 2
West Midlands +41 13 £32,500 -16.67% 1
North West +26 11 £57,500 +4.55% 1
South West +16 11 £41,000 -14.58%
Yorkshire +22 10 £46,250 +32.14% 3
East of England +34 8 £44,400 -18.90% 2
East Midlands +24 4 £55,000 +42.86% 1
ISO/IEC 20000
UK

For the 6 months to 19 January 2019, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for ISO/IEC 20000.

1 119 (87.50%) ITIL
2 67 (49.26%) Service Management
3 55 (40.44%) Service Delivery
4 47 (34.56%) SLA
5 46 (33.82%) ISO/IEC 27001
5 46 (33.82%) ITIL V3
6 40 (29.41%) Microsoft
7 36 (26.47%) Problem Management
8 33 (24.26%) Presales
9 31 (22.79%) Continuous Improvement
10 30 (22.06%) ISO 9001
10 30 (22.06%) Windows
11 27 (19.85%) Degree
12 25 (18.38%) Security Cleared
12 25 (18.38%) Finance
12 25 (18.38%) SQL
13 24 (17.65%) Linux
13 24 (17.65%) VMware
14 23 (16.91%) SC Cleared
14 23 (16.91%) Microsoft Azure
15 22 (16.18%) Problem-Solving
15 22 (16.18%) VMware Infrastructure
15 22 (16.18%) Incident Management
15 22 (16.18%) ITSM
16 21 (15.44%) Project Management
17 19 (13.97%) Disaster Recovery
17 19 (13.97%) SQL Server
17 19 (13.97%) Amazon AWS
18 18 (13.24%) Migration
19 17 (12.50%) Stakeholder Management

ISO/IEC 20000
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (3.68%) Apache Solr
1 5 (3.68%) Elasticsearch
1 5 (3.68%) SharePoint
2 4 (2.94%) IIS
2 4 (2.94%) Oracle SOA Suite
3 3 (2.21%) MS Exchange
4 1 (0.74%) Exchange Server 2010
4 1 (0.74%) Exchange Server 2013
4 1 (0.74%) Skype for Business
Applications
1 6 (4.41%) Microsoft Excel
2 3 (2.21%) Microsoft PowerPoint
3 2 (1.47%) Microsoft Project
4 1 (0.74%) Microsoft Office
4 1 (0.74%) MS Visio
4 1 (0.74%) Simulink
Business Applications
1 2 (1.47%) assyst
1 2 (1.47%) Remedy ITSM
2 1 (0.74%) Sentinel
Cloud Services
1 23 (16.91%) Microsoft Azure
2 19 (13.97%) Amazon AWS
3 12 (8.82%) SaaS
4 7 (5.15%) IaaS
4 7 (5.15%) PaaS
5 3 (2.21%) Office 365
6 1 (0.74%) Azure Active Directory
6 1 (0.74%) Cloud Computing
Communications & Networking
1 11 (8.09%) TCP/IP
2 10 (7.35%) Firewall
3 7 (5.15%) VPN
4 6 (4.41%) DHCP
4 6 (4.41%) DNS
5 5 (3.68%) Internet
5 5 (3.68%) Intranet
6 4 (2.94%) Network Security
7 3 (2.21%) Broadband
7 3 (2.21%) LAN
7 3 (2.21%) WAN
8 2 (1.47%) FTP
8 2 (1.47%) NAS
8 2 (1.47%) SAN
8 2 (1.47%) Unified Communications
8 2 (1.47%) Wi-Fi
9 1 (0.74%) Kerberos
9 1 (0.74%) MPLS
9 1 (0.74%) Skype
Database & Business Intelligence
1 19 (13.97%) SQL Server
2 15 (11.03%) Relational Database
3 9 (6.62%) Amazon Aurora
3 9 (6.62%) PostgreSQL
4 6 (4.41%) NoSQL
5 2 (1.47%) SQL Server 2008
6 1 (0.74%) MySQL
6 1 (0.74%) Spotfire
General
1 25 (18.38%) Finance
2 13 (9.56%) Retail
3 9 (6.62%) Telecoms
4 8 (5.88%) French Language
4 8 (5.88%) German Language
4 8 (5.88%) Spanish Language
5 5 (3.68%) Legal
6 3 (2.21%) Advertising
6 3 (2.21%) Banking
7 2 (1.47%) International Banking
8 1 (0.74%) Automotive
8 1 (0.74%) Back Office
Job Titles
1 33 (24.26%) Service Manager
2 29 (21.32%) Delivery Manager
2 29 (21.32%) Services Delivery Manager
3 19 (13.97%) ITIL Manager
4 18 (13.24%) Architect
5 16 (11.76%) Analyst
5 16 (11.76%) Consultant
6 14 (10.29%) ITIL Service Manager
7 13 (9.56%) Support Engineer
8 11 (8.09%) Cloud Consultant
8 11 (8.09%) ITIL Service Delivery Manager
9 10 (7.35%) IT Manager
10 9 (6.62%) AWS Consultant
10 9 (6.62%) Senior Manager
11 7 (5.15%) Applications Support
11 7 (5.15%) Head of Delivery
11 7 (5.15%) Head of Service Delivery
11 7 (5.15%) Senior Service Manager
11 7 (5.15%) SLA Manager
11 7 (5.15%) Technical Consultant
Libraries, Frameworks & Software Standards
1 11 (8.09%) Web Services
2 5 (3.68%) Elastic Stack
2 5 (3.68%) Lucene
3 4 (2.94%) XML
4 3 (2.21%) JSF
4 3 (2.21%) Middleware
4 3 (2.21%) Spring
5 1 (0.74%) ADSI
5 1 (0.74%) LDAP
Miscellaneous
1 14 (10.29%) Self-Motivation
2 13 (9.56%) Public Cloud
2 13 (9.56%) Replication
3 9 (6.62%) Blog
3 9 (6.62%) Driving Licence
3 9 (6.62%) Management Information System
4 8 (5.88%) Greenfield Project
5 7 (5.15%) Data Centre
6 6 (4.41%) Analytical Skills
6 6 (4.41%) Distributed Denial-of-Service
6 6 (4.41%) Smart Meter
7 3 (2.21%) Client/Server
7 3 (2.21%) Embedded Systems
7 3 (2.21%) Enterprise Software
7 3 (2.21%) Virtual Team
8 2 (1.47%) CMDB
8 2 (1.47%) Enterprise Cloud
8 2 (1.47%) Mobile App
8 2 (1.47%) RSA SecurID
9 1 (0.74%) Freedom of Information
Operating Systems
1 30 (22.06%) Windows
2 24 (17.65%) Linux
3 11 (8.09%) Unix
4 8 (5.88%) Windows Server
5 1 (0.74%) Solaris
5 1 (0.74%) Windows Server 2003
5 1 (0.74%) Windows Server 2008
5 1 (0.74%) Windows Server 2012
Processes & Methodologies
1 119 (87.50%) ITIL
2 67 (49.26%) Service Management
3 55 (40.44%) Service Delivery
4 46 (33.82%) ITIL V3
5 36 (26.47%) Problem Management
6 33 (24.26%) Presales
7 31 (22.79%) Continuous Improvement
8 22 (16.18%) Incident Management
8 22 (16.18%) ITSM
8 22 (16.18%) Problem-Solving
9 21 (15.44%) Project Management
10 19 (13.97%) Disaster Recovery
11 18 (13.24%) Migration
12 17 (12.50%) Risk Management
12 17 (12.50%) Stakeholder Management
13 16 (11.76%) Agile Software Development
13 16 (11.76%) Customer Requirements
13 16 (11.76%) Service Design
14 15 (11.03%) Mentoring
15 13 (9.56%) DevOps
Programming Languages
1 25 (18.38%) SQL
2 10 (7.35%) PL/SQL
3 9 (6.62%) Java
3 9 (6.62%) Python
3 9 (6.62%) T-SQL
4 2 (1.47%) C
5 1 (0.74%) MATLAB
5 1 (0.74%) PowerShell
5 1 (0.74%) Shell Script
5 1 (0.74%) VB
Qualifications
1 27 (19.85%) Degree
2 25 (18.38%) Security Cleared
3 23 (16.91%) SC Cleared
4 15 (11.03%) DV Cleared
5 13 (9.56%) BPSS Clearance
6 9 (6.62%) MCP
6 9 (6.62%) MCSE
6 9 (6.62%) Microsoft Certification
7 8 (5.88%) Computer Science Degree
7 8 (5.88%) Master's Degree
7 8 (5.88%) MBA
8 7 (5.15%) PRINCE2 Practitioner
9 5 (3.68%) ITIL Certification
10 4 (2.94%) CISA
11 3 (2.21%) CISM
11 3 (2.21%) CISSP
11 3 (2.21%) DBS Check
12 2 (1.47%) ITIL Foundation Certificate
13 1 (0.74%) Cisco Certification
13 1 (0.74%) IRCA
Quality Assurance & Compliance
1 47 (34.56%) SLA
2 46 (33.82%) ISO/IEC 27001
3 30 (22.06%) ISO 9001
4 13 (9.56%) PCI DSS
5 10 (7.35%) QA
6 8 (5.88%) ISO 14001
6 8 (5.88%) ISO 22301
7 5 (3.68%) ISO 9000
8 3 (2.21%) BS25999
8 3 (2.21%) Cyber Essentials
8 3 (2.21%) Cyber Essentials PLUS
8 3 (2.21%) Disclosure Scotland
8 3 (2.21%) GDPR
9 2 (1.47%) ISO 31000
10 1 (0.74%) COSO
10 1 (0.74%) PMO
System Software
1 22 (16.18%) VMware Infrastructure
2 15 (11.03%) Hyper-V
3 11 (8.09%) Active Directory
4 5 (3.68%) Docker
5 3 (2.21%) Virtual Machines
6 2 (1.47%) Firmware
7 1 (0.74%) vCloud
7 1 (0.74%) Virtual Servers
7 1 (0.74%) VMware ESXi
7 1 (0.74%) XenServer
Systems Management
1 13 (9.56%) Ansible
1 13 (9.56%) Opscode Chef
1 13 (9.56%) Puppet
1 13 (9.56%) Terraform
2 3 (2.21%) SCCM
3 2 (1.47%) Microsoft Data Protection Manager
3 2 (1.47%) Norton AntiVirus
4 1 (0.74%) Cisco CUCM
4 1 (0.74%) Forefront Identity Manager
4 1 (0.74%) HP Data Protector
4 1 (0.74%) SCOM
Vendors
1 40 (29.41%) Microsoft
2 24 (17.65%) VMware
3 17 (12.50%) Oracle
4 16 (11.76%) Citrix
5 7 (5.15%) Cisco
6 3 (2.21%) CheckPoint
7 2 (1.47%) BMC
7 2 (1.47%) CommVault
7 2 (1.47%) Ivanti
7 2 (1.47%) Remedy
7 2 (1.47%) Symantec
8 1 (0.74%) HP
8 1 (0.74%) IBM
8 1 (0.74%) Lumension
8 1 (0.74%) McAfee
8 1 (0.74%) MicroStrategy
8 1 (0.74%) Northgate
8 1 (0.74%) SolarWinds
8 1 (0.74%) Tableau
8 1 (0.74%) Veeam