Period
to 23 February 2018

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 23 February 2018 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000)
UK > England
6 months to
23 Feb 2018
Same period 2017 Same period 2016
Rank 995 969 951
Rank change year-on-year -26 -18 -5
Permanent jobs citing ISO/IEC 20000 152 185 309
As % of all permanent IT jobs advertised in England 0.092% 0.11% 0.16%
As % of the Quality Assurance & Compliance category 0.71% 0.89% 1.20%
Number of salaries quoted 113 114 267
England median annual salary £50,000 £48,000 £47,500
Median salary % change year-on-year +4.17% +1.05% +11.76%
10th Percentile £30,100 £30,750 £30,483
90th Percentile £72,250 £73,750 £68,750
UK median annual salary £49,500 £48,000 £47,500
% change year-on-year +3.13% +1.05% +12.43%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Permanent vacancies with a requirement for quality assurance or compliance skills 21,465 20,679 25,769
As % of all permanent IT jobs advertised in England 13.02% 12.49% 12.97%
Number of salaries quoted 16,847 16,465 20,585
England median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £28,000 £26,750 £26,743
90th Percentile £80,000 £77,500 £75,000
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

ISO/IEC 20000
Job Vacancy Trend in England

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised in England.

Job vacancy trend for ISO/IEC 20000 in England

ISO/IEC 20000
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ISO/IEC 20000 in England.

Salary trend for ISO/IEC 20000 in England

ISO/IEC 20000
Salary Histogram in England

The salary distribution of IT jobs citing ISO/IEC 20000 in England over the 6 months to 23 February 2018.

Salary histogram for ISO/IEC 20000 in England

ISO/IEC 20000
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the England region over the 6 months to 23 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +19 40 £62,750 +41.01% 5
London -7 34 £56,250 -10.00% 4
North of England +9 33 £48,500 +7.78% 4
South West -1 22 £48,000 +6.67% 7
North West -14 15 £55,000 +5.35% 2
Yorkshire +24 13 £35,000 +27.27% 2
Midlands -30 12 £39,000 -13.33% 3
East of England 0 11 £36,250 -19.44% 1
West Midlands -46 10 £37,000 -17.78% 1
North East -22 5 £48,500 +10.86%
East Midlands +8 2 £40,750 - 2
ISO/IEC 20000
UK

For the 6 months to 23 February 2018, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for ISO/IEC 20000.

1 113 (74.34%) ITIL
2 87 (57.24%) Service Management
3 50 (32.89%) ITIL V3
4 49 (32.24%) Service Delivery
5 44 (28.95%) ISO/IEC 27001
6 35 (23.03%) Project Management
7 32 (21.05%) ISO 9001
8 30 (19.74%) SLA
9 27 (17.76%) Security Cleared
10 25 (16.45%) Continuous Improvement
10 25 (16.45%) ITSM
11 24 (15.79%) Information Security
12 22 (14.47%) Change Management
13 20 (13.16%) Windows
14 18 (11.84%) SQL Server
14 18 (11.84%) Linux
14 18 (11.84%) Management Information System
14 18 (11.84%) Finance
14 18 (11.84%) Service Design
15 17 (11.18%) Incident Management
16 16 (10.53%) QA
16 16 (10.53%) Information Security Management
16 16 (10.53%) Security Management
16 16 (10.53%) Agile Software Development
16 16 (10.53%) Configuration Management
16 16 (10.53%) PRINCE2
16 16 (10.53%) SC Cleared
16 16 (10.53%) Problem Management
17 14 (9.21%) Operations Management
18 13 (8.55%) Business Intelligence

ISO/IEC 20000
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (2.63%) Apache
1 4 (2.63%) Oracle SOA Suite
2 2 (1.32%) WebLogic
3 1 (0.66%) Alfresco
3 1 (0.66%) ArcGIS
3 1 (0.66%) Drupal
3 1 (0.66%) GeoServer
3 1 (0.66%) JBoss
3 1 (0.66%) Joomla!
3 1 (0.66%) MS Exchange
3 1 (0.66%) Oracle Application Server
3 1 (0.66%) Tomcat
3 1 (0.66%) WebSphere
Applications
1 5 (3.29%) Microsoft Excel
1 5 (3.29%) Microsoft PowerPoint
2 4 (2.63%) Microsoft Office
3 1 (0.66%) AutoCAD
3 1 (0.66%) Microsoft Project
3 1 (0.66%) MS Visio
Business Applications
1 4 (2.63%) assyst
Cloud Services
1 9 (5.92%) Office 365
2 7 (4.61%) Microsoft Azure
3 6 (3.95%) Amazon AWS
4 4 (2.63%) SaaS
5 2 (1.32%) Cloud Computing
Communications & Networking
1 10 (6.58%) Firewall
2 5 (3.29%) SMS
2 5 (3.29%) Unified Communications
3 4 (2.63%) DNS
3 4 (2.63%) Wireless
4 3 (1.97%) DHCP
4 3 (1.97%) FTP
4 3 (1.97%) VPN
4 3 (1.97%) WAN
5 2 (1.32%) BGP
5 2 (1.32%) BGP-4
5 2 (1.32%) Cisco ISE
5 2 (1.32%) Cisco Wireless
5 2 (1.32%) Internet
5 2 (1.32%) LAN
5 2 (1.32%) MPLS
6 1 (0.66%) Cisco ASA
6 1 (0.66%) Cisco Nexus
6 1 (0.66%) Network Security
6 1 (0.66%) PABX
Database & Business Intelligence
1 18 (11.84%) SQL Server
2 5 (3.29%) MySQL
2 5 (3.29%) PostgreSQL
3 3 (1.97%) Data Warehouse
3 3 (1.97%) Informix
3 3 (1.97%) Oracle Database
3 3 (1.97%) SQL Server 2008
4 2 (1.32%) GIS
5 1 (0.66%) Azure SQL Database
5 1 (0.66%) MongoDB
5 1 (0.66%) MS Access
5 1 (0.66%) Oracle Database 10g
5 1 (0.66%) Oracle Database 11g
5 1 (0.66%) Oracle Database 12c
5 1 (0.66%) QGIS
5 1 (0.66%) Spatial Data
5 1 (0.66%) SQL Server 2012
5 1 (0.66%) SQL Server Reporting Services
5 1 (0.66%) SQLite
Development Applications
1 1 (0.66%) Git (software)
1 1 (0.66%) Jenkins
1 1 (0.66%) JMeter
1 1 (0.66%) Maven
1 1 (0.66%) Oracle APEX
1 1 (0.66%) Oracle Forms
1 1 (0.66%) Selenium
1 1 (0.66%) Subversion
1 1 (0.66%) Visual Studio
General
1 18 (11.84%) Finance
2 7 (4.61%) Banking
2 7 (4.61%) International Banking
2 7 (4.61%) Retail
3 2 (1.32%) Legal
3 2 (1.32%) Telecoms
4 1 (0.66%) Advertising
4 1 (0.66%) Electronics
4 1 (0.66%) Local Government
4 1 (0.66%) Manufacturing
Job Titles
1 34 (22.37%) Service Manager
2 18 (11.84%) Analyst
2 18 (11.84%) IT Manager
3 12 (7.89%) Architect
4 11 (7.24%) Service Analyst
5 10 (6.58%) IT Services Manager
5 10 (6.58%) Security Manager
6 8 (5.26%) Delivery Manager
6 8 (5.26%) Operations Manager
6 8 (5.26%) Security Analyst
6 8 (5.26%) Services Delivery Manager
7 7 (4.61%) Banking Analyst
7 7 (4.61%) Configuration Manager
7 7 (4.61%) Service Architect
7 7 (4.61%) Service Desk Analyst
8 6 (3.95%) Asset and Configuration Manager
8 6 (3.95%) NOC Manager
8 6 (3.95%) Security Administrator
8 6 (3.95%) Service Desk Administrator
8 6 (3.95%) Support Analyst
Libraries, Frameworks & Software Standards
1 8 (5.26%) XML
2 4 (2.63%) JSF
2 4 (2.63%) Middleware
2 4 (2.63%) Spring
3 2 (1.32%) HTML
3 2 (1.32%) REST
3 2 (1.32%) SOAP
3 2 (1.32%) Web Services
3 2 (1.32%) WebCenter
4 1 (0.66%) .NET
4 1 (0.66%) AngularJS
4 1 (0.66%) ASP.NET
4 1 (0.66%) ASP.NET Web API
4 1 (0.66%) Backbone.js
4 1 (0.66%) CSS
4 1 (0.66%) Ember.js
4 1 (0.66%) JSP
4 1 (0.66%) KnockoutJS
4 1 (0.66%) LAMP
4 1 (0.66%) WSDL
Miscellaneous
1 18 (11.84%) Management Information System
2 13 (8.55%) Analytical Skills
3 9 (5.92%) Data Centre
4 8 (5.26%) Driving Licence
4 8 (5.26%) Enterprise Software
5 4 (2.63%) Client/Server
5 4 (2.63%) Clustering
5 4 (2.63%) Embedded Systems
5 4 (2.63%) Greenfield Project
5 4 (2.63%) iPad
5 4 (2.63%) Security Operations Centre
6 3 (1.97%) NHS
6 3 (1.97%) RSA SecurID
7 1 (0.66%) CMDB
7 1 (0.66%) iPhone
7 1 (0.66%) Life Science
7 1 (0.66%) LIMS
7 1 (0.66%) LLPG
7 1 (0.66%) Replication
7 1 (0.66%) Smartphone
Operating Systems
1 20 (13.16%) Windows
2 18 (11.84%) Linux
3 7 (4.61%) Unix
4 5 (3.29%) Android
4 5 (3.29%) Apple iOS
5 4 (2.63%) Solaris
6 3 (1.97%) Windows 7
7 2 (1.32%) Windows 8
8 1 (0.66%) AIX
8 1 (0.66%) Red Hat Enterprise Linux
8 1 (0.66%) Windows 2000
8 1 (0.66%) Windows Phone
8 1 (0.66%) Windows Phone 7
8 1 (0.66%) Windows Server
8 1 (0.66%) Windows XP
Processes & Methodologies
1 113 (74.34%) ITIL
2 87 (57.24%) Service Management
3 50 (32.89%) ITIL V3
4 49 (32.24%) Service Delivery
5 35 (23.03%) Project Management
6 25 (16.45%) Continuous Improvement
6 25 (16.45%) ITSM
7 24 (15.79%) Information Security
8 22 (14.47%) Change Management
9 18 (11.84%) Service Design
10 17 (11.18%) Incident Management
11 16 (10.53%) Agile Software Development
11 16 (10.53%) Configuration Management
11 16 (10.53%) Information Security Management
11 16 (10.53%) PRINCE2
11 16 (10.53%) Problem Management
11 16 (10.53%) Security Management
12 14 (9.21%) Operations Management
13 13 (8.55%) Business Intelligence
14 11 (7.24%) Quality Management
Programming Languages
1 10 (6.58%) SQL
2 6 (3.95%) C
2 6 (3.95%) PowerShell
3 5 (3.29%) Python
4 3 (1.97%) Groovy
5 2 (1.32%) Shell Script
6 1 (0.66%) C#
6 1 (0.66%) Delphi
6 1 (0.66%) JavaScript
6 1 (0.66%) Pascal
6 1 (0.66%) PHP
6 1 (0.66%) PL/SQL
6 1 (0.66%) VB
6 1 (0.66%) VB.NET
6 1 (0.66%) VB6
6 1 (0.66%) VBA
6 1 (0.66%) VBScript
Qualifications
1 27 (17.76%) Security Cleared
2 16 (10.53%) SC Cleared
3 11 (7.24%) Degree
4 7 (4.61%) ITIL Certification
5 6 (3.95%) CISM
5 6 (3.95%) CISSP
6 5 (3.29%) CISA
6 5 (3.29%) DV Cleared
7 4 (2.63%) CISMP
7 4 (2.63%) CRISC
7 4 (2.63%) DBS Check
7 4 (2.63%) HNC
8 3 (1.97%) PRINCE2 Practitioner
9 2 (1.32%) CCNP
9 2 (1.32%) Cisco Certification
10 1 (0.66%) BC Cleared
10 1 (0.66%) CITP
10 1 (0.66%) HND
10 1 (0.66%) OCP
10 1 (0.66%) Oracle Certification
Quality Assurance & Compliance
1 44 (28.95%) ISO/IEC 27001
2 32 (21.05%) ISO 9001
3 30 (19.74%) SLA
4 16 (10.53%) QA
5 12 (7.89%) ISO 22301
6 8 (5.26%) PCI DSS
7 6 (3.95%) ISO 14001
8 5 (3.29%) ISO 9000
8 5 (3.29%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 5 (3.29%) Sarbanes-Oxley
9 3 (1.97%) PMO
10 2 (1.32%) ISO 31000
11 1 (0.66%) BS25999
11 1 (0.66%) BS7666
11 1 (0.66%) COBIT
11 1 (0.66%) GDPR
11 1 (0.66%) ISAE 3402
11 1 (0.66%) ISO 13485
11 1 (0.66%) SAS 70
11 1 (0.66%) TickIT
System Software
1 11 (7.24%) Active Directory
2 2 (1.32%) XenApp
3 1 (0.66%) VMware Infrastructure
Systems Management
1 8 (5.26%) Tivoli Storage Manager
2 5 (3.29%) SCCM
3 4 (2.63%) Microsoft Clustering
3 4 (2.63%) Nagios
3 4 (2.63%) SCOM
3 4 (2.63%) Tivoli
4 3 (1.97%) Microsoft Data Protection Manager
4 3 (1.97%) Norton AntiVirus
4 3 (1.97%) Opsview
4 3 (1.97%) ZABBIX
5 2 (1.32%) Cisco CUCM
6 1 (0.66%) Data Guard
6 1 (0.66%) Graylog
6 1 (0.66%) Netcool
6 1 (0.66%) Netcool/OMNIbus
6 1 (0.66%) Oracle Enterprise Manager
6 1 (0.66%) Oracle RMAN
Vendors
1 10 (6.58%) Cisco
1 10 (6.58%) Microsoft
1 10 (6.58%) Oracle
2 6 (3.95%) Capita
2 6 (3.95%) Ivanti
3 4 (2.63%) Red Hat
3 4 (2.63%) Symantec
4 3 (1.97%) CheckPoint
4 3 (1.97%) Citrix
4 3 (1.97%) CommVault
4 3 (1.97%) SolarWinds
4 3 (1.97%) Sybase
4 3 (1.97%) VMware
5 2 (1.32%) Fortinet
5 2 (1.32%) HP
5 2 (1.32%) Juniper
5 2 (1.32%) Sonus
6 1 (0.66%) Mapinfo
6 1 (0.66%) Panasonic
6 1 (0.66%) Sophos