Period
to 8 April 2020

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 8 April 2020 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000)
UK > England
6 months to
8 Apr 2020
Same period 2019 Same period 2018
Rank 817 943 1037
Rank change year-on-year +126 +94 -73
Permanent jobs citing ISO/IEC 20000 122 130 154
As % of all permanent jobs advertised in England 0.11% 0.094% 0.092%
As % of the Quality Assurance & Compliance category 0.92% 0.67% 0.72%
Number of salaries quoted 88 95 124
Median annual salary £50,000 £50,000 £52,500
Median salary % change year-on-year - -4.76% +7.14%
10th Percentile £33,600 £30,500 £28,125
90th Percentile £60,000 £74,500 £72,125
UK median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Permanent vacancies with a requirement for quality assurance or compliance skills 13,252 19,520 21,470
As % of all permanent IT jobs advertised in England 12.41% 14.11% 12.85%
Number of salaries quoted 10,247 14,283 16,773
Median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £29,000 £28,000 £27,500
90th Percentile £85,000 £82,500 £80,000
UK median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

ISO/IEC 20000
Job Vacancy Trend in England

Job postings citing ISO/IEC 20000 as a proportion of all IT jobs advertised in England.

Job vacancy trend for ISO/IEC 20000 in England

ISO/IEC 20000
Salary Trend in England

3-month moving average salary quoted in jobs citing ISO/IEC 20000 in England.

Salary trend for ISO/IEC 20000 in England

ISO/IEC 20000
Salary Histogram in England

Salary distribution for jobs citing ISO/IEC 20000 in England over the 6 months to 8 April 2020.

Salary histogram for ISO/IEC 20000 in England

ISO/IEC 20000
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the England region over the 6 months to 8 April 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South West +56 34 £52,500 +11.70% 2
Midlands +66 32 £42,250 -19.52%
West Midlands +56 27 £50,000 -4.76%
London +57 26 £47,500 -20.83%
South East +88 24 £60,000 +29.73% 2
East Midlands +29 5 £34,500 -34.29%
East of England +60 4 £50,000 +12.61%
North of England +55 2 £47,500 -17.39% 1
Yorkshire +49 2 £47,500 +35.71% 1
ISO/IEC 20000
UK

For the 6 months to 8 April 2020, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for ISO/IEC 20000.

1 85 (69.67%) ITIL
2 80 (65.57%) ISO/IEC 27001
3 47 (38.52%) VMware
4 46 (37.70%) Service Management
4 46 (37.70%) Microsoft
5 42 (34.43%) Service Delivery
6 40 (32.79%) Windows
7 39 (31.97%) VMware Infrastructure
8 37 (30.33%) Azure
9 34 (27.87%) Problem-Solving
10 33 (27.05%) ISO 9001
11 32 (26.23%) Office 365
12 30 (24.59%) ITIL V3
12 30 (24.59%) Firewall
13 29 (23.77%) Problem Management
13 29 (23.77%) Windows Server
14 28 (22.95%) PowerShell
14 28 (22.95%) Security Cleared
14 28 (22.95%) Hyper-V
15 27 (22.13%) Citrix
16 26 (21.31%) Information Security
17 24 (19.67%) ITSM
17 24 (19.67%) XenApp
18 23 (18.85%) BS25999
18 23 (18.85%) SLA
18 23 (18.85%) Linux
19 22 (18.03%) XenDesktop
19 22 (18.03%) Driving Licence
20 20 (16.39%) Management Information System
20 20 (16.39%) Project Management

ISO/IEC 20000
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (14.75%) Exchange Server 2013
1 18 (14.75%) MS Exchange
2 10 (8.20%) SharePoint
3 4 (3.28%) BizTalk Server
4 3 (2.46%) Confluence
4 3 (2.46%) Skype for Business
Applications
1 1 (0.82%) Microsoft Office
Cloud Services
1 37 (30.33%) Azure
2 32 (26.23%) Office 365
3 6 (4.92%) AWS
3 6 (4.92%) Azure Stack
3 6 (4.92%) OneDrive
4 4 (3.28%) Power Platform
5 3 (2.46%) IaaS
5 3 (2.46%) PaaS
6 2 (1.64%) Mimecast
7 1 (0.82%) Amazon EC2
7 1 (0.82%) Amazon ELB
7 1 (0.82%) Amazon Glacier
7 1 (0.82%) Amazon S3
7 1 (0.82%) Amazon SQS
7 1 (0.82%) AWS CloudFormation
7 1 (0.82%) Cloud Computing
7 1 (0.82%) Virtual Private Cloud
Communications & Networking
1 30 (24.59%) Firewall
2 18 (14.75%) iSCSI
2 18 (14.75%) VPN
3 14 (11.48%) DNS
3 14 (11.48%) LAN
4 12 (9.84%) TCP/IP
4 12 (9.84%) WAN
5 9 (7.38%) BGP
5 9 (7.38%) Internet
5 9 (7.38%) Skype
6 6 (4.92%) NetScaler
7 5 (4.10%) DHCP
8 4 (3.28%) Intranet
9 2 (1.64%) Network Security
9 2 (1.64%) PABX
10 1 (0.82%) 3GPP
10 1 (0.82%) IPv4
10 1 (0.82%) Unified Communications
10 1 (0.82%) Wireless
Database & Business Intelligence
1 15 (12.30%) SQL Server
2 5 (4.10%) SQL Server Integration Services
2 5 (4.10%) SQL Server Reporting Services
3 4 (3.28%) GIS
3 4 (3.28%) Oracle Reports
3 4 (3.28%) Power BI
4 2 (1.64%) MySQL
4 2 (1.64%) SQL Server 2008
4 2 (1.64%) SQL Server 2012
5 1 (0.82%) Amazon RDS
5 1 (0.82%) Microsoft Analysis Services
5 1 (0.82%) PolyBase
5 1 (0.82%) RDBMS
5 1 (0.82%) Relational Database
5 1 (0.82%) SQL Server 2014
5 1 (0.82%) SQL Server 2016
5 1 (0.82%) SQL Server 2017
5 1 (0.82%) SQL Server Analysis Services
Development Applications
1 6 (4.92%) JIRA
1 6 (4.92%) Visual Studio
2 4 (3.28%) Git (software)
2 4 (3.28%) Team Foundation Server
2 4 (3.28%) TestRail
2 4 (3.28%) Zephyr
General
1 18 (14.75%) Finance
2 13 (10.66%) Public Sector
3 12 (9.84%) Manufacturing
4 9 (7.38%) Marketing
5 8 (6.56%) Electronics
5 8 (6.56%) Telecoms
6 6 (4.92%) Local Government
7 5 (4.10%) Legal
8 4 (3.28%) Retail
9 3 (2.46%) Pharmaceutical
10 1 (0.82%) Back Office
10 1 (0.82%) Banking
10 1 (0.82%) Law
Job Titles
1 23 (18.85%) Service Manager
2 21 (17.21%) Delivery Manager
2 21 (17.21%) Service Delivery Manager
3 19 (15.57%) Infrastructure Support
4 18 (14.75%) Analyst
4 18 (14.75%) Infrastructure Analyst
4 18 (14.75%) Infrastructure Support Analyst
4 18 (14.75%) Support Analyst
5 13 (10.66%) Support Engineer
6 12 (9.84%) Information Officer
6 12 (9.84%) Information Security Officer
6 12 (9.84%) Security Officer
7 10 (8.20%) Architect
7 10 (8.20%) Service Architect
8 9 (7.38%) Technical Delivery Manager
8 9 (7.38%) Technical Manager
8 9 (7.38%) Technical Services Manager
9 7 (5.74%) Consultant
9 7 (5.74%) Network Engineer
9 7 (5.74%) Technical Service Delivery Manager
Libraries, Frameworks & Software Standards
1 5 (4.10%) .NET
2 4 (3.28%) .NET Framework
2 4 (3.28%) AngularJS
2 4 (3.28%) ASP.NET
2 4 (3.28%) ASP.NET Core
2 4 (3.28%) Entity Framework
2 4 (3.28%) Middleware
2 4 (3.28%) XSLT
3 1 (0.82%) LAMP
3 1 (0.82%) Web Services
Miscellaneous
1 22 (18.03%) Driving Licence
2 20 (16.39%) Management Information System
3 18 (14.75%) Enterprise Storage
4 10 (8.20%) Analytical Skills
5 9 (7.38%) Data Centre
6 5 (4.10%) Data Protection Act
7 4 (3.28%) Cloud Native
8 3 (2.46%) Hybrid Cloud
8 3 (2.46%) Private Cloud
8 3 (2.46%) Public Cloud
8 3 (2.46%) Self-Motivation
9 1 (0.82%) SWIFT
Operating Systems
1 40 (32.79%) Windows
2 29 (23.77%) Windows Server
3 23 (18.85%) Linux
4 12 (9.84%) Unix
5 9 (7.38%) Red Hat Enterprise Linux
6 6 (4.92%) Mac OS
6 6 (4.92%) Windows 10
7 4 (3.28%) Windows 7
8 3 (2.46%) Windows Server 2008
8 3 (2.46%) Windows Server 2016
9 2 (1.64%) Windows 2000
9 2 (1.64%) Windows Server 2012
10 1 (0.82%) AIX
10 1 (0.82%) CentOS
10 1 (0.82%) HPUX
10 1 (0.82%) Solaris
Processes & Methodologies
1 85 (69.67%) ITIL
2 46 (37.70%) Service Management
3 42 (34.43%) Service Delivery
4 34 (27.87%) Problem-Solving
5 30 (24.59%) ITIL V3
6 29 (23.77%) Problem Management
7 26 (21.31%) Information Security
8 24 (19.67%) ITSM
9 20 (16.39%) Decision-Making
9 20 (16.39%) Infrastructure Engineering
9 20 (16.39%) Process Improvement
9 20 (16.39%) Project Management
9 20 (16.39%) Server Management
10 19 (15.57%) Change Management
10 19 (15.57%) ISMS
10 19 (15.57%) Line Management
11 18 (14.75%) Commercial Awareness
11 18 (14.75%) Information Security Management
11 18 (14.75%) Security Management
11 18 (14.75%) Strategic Planning
Programming Languages
1 28 (22.95%) PowerShell
2 16 (13.11%) Python
3 12 (9.84%) SQL
4 6 (4.92%) JavaScript
4 6 (4.92%) PHP
5 5 (4.10%) VB
6 4 (3.28%) C#
6 4 (3.28%) VB6
7 1 (0.82%) Shell Script
7 1 (0.82%) T-SQL
Qualifications
1 28 (22.95%) Security Cleared
2 15 (12.30%) SC Cleared
3 12 (9.84%) Degree
4 9 (7.38%) ITIL Certification
5 7 (5.74%) MCP
6 6 (4.92%) CCNA
6 6 (4.92%) Cisco Certification
6 6 (4.92%) MCSE
6 6 (4.92%) Microsoft Certification
7 5 (4.10%) DV Cleared
8 3 (2.46%) CCA
8 3 (2.46%) RHCE
9 2 (1.64%) A+ Certification
9 2 (1.64%) ISTQB
9 2 (1.64%) PRINCE2 Practitioner
10 1 (0.82%) ACCA
10 1 (0.82%) CISA
10 1 (0.82%) Citrix Certification
10 1 (0.82%) CRISC
10 1 (0.82%) MCSA
Quality Assurance & Compliance
1 80 (65.57%) ISO/IEC 27001
2 33 (27.05%) ISO 9001
3 23 (18.85%) BS25999
3 23 (18.85%) SLA
4 14 (11.48%) ISO 22301
5 7 (5.74%) GDPR
6 6 (4.92%) ISO 14001
7 5 (4.10%) QA
8 3 (2.46%) PCI DSS
9 2 (1.64%) Cyber Essentials
9 2 (1.64%) Cyber Essentials PLUS
10 1 (0.82%) ISAE 3402
10 1 (0.82%) NIST
System Software
1 39 (31.97%) VMware Infrastructure
2 28 (22.95%) Hyper-V
3 24 (19.67%) XenApp
4 22 (18.03%) XenDesktop
5 18 (14.75%) BitLocker
5 18 (14.75%) NFS
6 13 (10.66%) Active Directory
7 6 (4.92%) Microsoft App-V
7 6 (4.92%) VMware ESXi
8 1 (0.82%) Citrix Hypervisor
Systems Management
1 18 (14.75%) Backup Exec
2 9 (7.38%) Ansible
2 9 (7.38%) SCCM
3 7 (5.74%) SCOM
4 6 (4.92%) Microsoft Data Protection Manager
4 6 (4.92%) SCOrch
5 3 (2.46%) Microsoft Intune
Vendors
1 47 (38.52%) VMware
2 46 (37.70%) Microsoft
3 27 (22.13%) Citrix
4 18 (14.75%) Sophos
4 18 (14.75%) Veeam
5 14 (11.48%) Cisco
6 10 (8.20%) Red Hat
7 9 (7.38%) Juniper
8 8 (6.56%) NetApp
8 8 (6.56%) SAP
9 6 (4.92%) Splunk
10 5 (4.10%) Dell
10 5 (4.10%) Oracle
11 4 (3.28%) Sony
12 3 (2.46%) Capita
12 3 (2.46%) EMC
13 2 (1.64%) Atlassian
13 2 (1.64%) IBM
13 2 (1.64%) Nortel
13 2 (1.64%) Panasonic