Period
to 22 October 2019

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 22 October 2019 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000)
UK > England
6 months to
22 Oct 2019
Same period 2018 Same period 2017
Rank 881 967 953
Rank change year-on-year +86 -14 -14
Permanent jobs citing ISO/IEC 20000 162 167 238
As % of all permanent IT jobs advertised in England 0.13% 0.11% 0.15%
As % of the Quality Assurance & Compliance category 0.96% 0.82% 1.15%
Number of salaries quoted 134 115 180
England median annual salary £45,500 £45,000 £45,000
Median salary % change year-on-year +1.11% - -
10th Percentile £27,315 £25,000 £24,675
90th Percentile £63,750 £78,750 £68,875
UK median annual salary £45,734 £45,000 £45,000
% change year-on-year +1.63% - -

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Permanent vacancies with a requirement for quality assurance or compliance skills 16,875 20,380 20,620
As % of all permanent IT jobs advertised in England 13.34% 13.27% 12.60%
Number of salaries quoted 12,730 15,565 15,333
England median annual salary £50,000 £50,000 £50,000
10th Percentile £28,500 £28,750 £27,500
90th Percentile £83,750 £80,000 £77,500
UK median annual salary £50,000 £50,000 £50,000

ISO/IEC 20000
Job Vacancy Trend in England

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised in England.

Job vacancy trend for ISO/IEC 20000 in England

ISO/IEC 20000
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ISO/IEC 20000 in England.

Salary trend for ISO/IEC 20000 in England

ISO/IEC 20000
Salary Histogram in England

The salary distribution of IT jobs citing ISO/IEC 20000 in England over the 6 months to 22 October 2019.

Salary histogram for ISO/IEC 20000 in England

ISO/IEC 20000
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the England region over the 6 months to 22 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South West +60 71 £42,500 +21.43% 4
London +77 30 £50,000 -14.89% 3
South East +36 28 £45,500 +17.42%
North of England +23 13 £40,000 -11.11% 2
Midlands +35 12 £50,000 +53.85% 4
West Midlands +29 12 £50,000 +53.85% 3
East of England +65 8 £60,000 -14.29%
Yorkshire +3 7 £32,500 -38.10% 1
North West +32 4 £38,750 -3.13%
North East +22 2 £42,500 +36.00% 1
ISO/IEC 20000
UK

For the 6 months to 22 October 2019, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for ISO/IEC 20000.

1 132 (81.48%) ITIL
2 63 (38.89%) Windows
2 63 (38.89%) Security Cleared
3 54 (33.33%) Service Management
4 51 (31.48%) Linux
5 48 (29.63%) Degree
6 47 (29.01%) VMware
6 47 (29.01%) SQL
7 44 (27.16%) Active Directory
7 44 (27.16%) Service Delivery
8 43 (26.54%) TCP/IP
8 43 (26.54%) ISO/IEC 27001
9 41 (25.31%) Unix
10 40 (24.69%) ITIL V3
11 38 (23.46%) Hyper-V
12 37 (22.84%) VMware Infrastructure
12 37 (22.84%) Cisco
13 36 (22.22%) SQL Server
13 36 (22.22%) Azure
14 35 (21.60%) Finance
15 34 (20.99%) SLA
15 34 (20.99%) Infrastructure Engineering
16 33 (20.37%) XenApp
16 33 (20.37%) SC Cleared
17 32 (19.75%) Office 365
17 32 (19.75%) Skype
18 31 (19.14%) JavaScript
18 31 (19.14%) Python
18 31 (19.14%) CRM
18 31 (19.14%) SharePoint

ISO/IEC 20000
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (19.14%) SharePoint
2 20 (12.35%) Confluence
3 3 (1.85%) IIS
3 3 (1.85%) MS Exchange
4 2 (1.23%) Oracle SOA Suite
4 2 (1.23%) Skype for Business
5 1 (0.62%) ArcGIS
5 1 (0.62%) CMS
5 1 (0.62%) SharePoint 2013
Applications
1 5 (3.09%) Microsoft Office
2 2 (1.23%) Microsoft Excel
2 2 (1.23%) Microsoft PowerPoint
Business Applications
1 3 (1.85%) Markit EDM
Cloud Services
1 36 (22.22%) Azure
2 32 (19.75%) Office 365
3 30 (18.52%) Azure Stack
3 30 (18.52%) OneDrive
4 11 (6.79%) SaaS
5 10 (6.17%) IaaS
5 10 (6.17%) PaaS
6 6 (3.70%) AWS
7 2 (1.23%) Cloud Computing
7 2 (1.23%) Mimecast
Communications & Networking
1 43 (26.54%) TCP/IP
2 32 (19.75%) Skype
3 30 (18.52%) NetScaler
4 27 (16.67%) DHCP
4 27 (16.67%) DNS
5 22 (13.58%) Firewall
6 9 (5.56%) VPN
6 9 (5.56%) WAN
7 8 (4.94%) LAN
8 5 (3.09%) PABX
9 4 (2.47%) 3GPP
9 4 (2.47%) SAN
9 4 (2.47%) VoIP
10 3 (1.85%) Wireless
10 3 (1.85%) WLAN
11 2 (1.23%) Wi-Fi
12 1 (0.62%) Ethernet
12 1 (0.62%) PBX
12 1 (0.62%) TETRA
12 1 (0.62%) Unified Communications
Database & Business Intelligence
1 36 (22.22%) SQL Server
2 7 (4.32%) NoSQL
2 7 (4.32%) Relational Database
3 5 (3.09%) Oracle Database
4 2 (1.23%) SQL Server 2012
5 1 (0.62%) GIS
5 1 (0.62%) Spatial Data
5 1 (0.62%) SQL Server 2005
Development Applications
1 30 (18.52%) JIRA
1 30 (18.52%) Visual Studio
2 25 (15.43%) TestRail
2 25 (15.43%) Zephyr
General
1 35 (21.60%) Finance
2 23 (14.20%) Public Sector
3 20 (12.35%) Telecoms
4 17 (10.49%) Electronics
5 15 (9.26%) Marketing
6 14 (8.64%) Manufacturing
7 9 (5.56%) Aerospace
8 7 (4.32%) French Language
8 7 (4.32%) German Language
8 7 (4.32%) Spanish Language
9 6 (3.70%) Retail
10 5 (3.09%) Local Government
11 3 (1.85%) Pharmaceutical
12 1 (0.62%) Legal
12 1 (0.62%) Multimedia
12 1 (0.62%) Police
Job Titles
1 30 (18.52%) Infrastructure Engineer
2 23 (14.20%) Service Manager
3 20 (12.35%) Architect
4 17 (10.49%) Support Engineer
5 15 (9.26%) Delivery Manager
5 15 (9.26%) Service Architect
5 15 (9.26%) Service Delivery Manager
6 13 (8.02%) Applications Support
7 12 (7.41%) Windows Engineer
8 11 (6.79%) IT Manager
9 10 (6.17%) Analyst
9 10 (6.17%) Citrix Engineer
9 10 (6.17%) Consultant
10 8 (4.94%) Citrix Infrastructure Engineer
10 8 (4.94%) Field Engineer
10 8 (4.94%) Senior Infrastructure Engineer
11 7 (4.32%) IT Consultant
11 7 (4.32%) IT Services Manager
12 6 (3.70%) Field Service Engineer
12 6 (3.70%) Support Analyst
Libraries, Frameworks & Software Standards
1 4 (2.47%) CSS
1 4 (2.47%) Web Services
1 4 (2.47%) XML
2 3 (1.85%) LDAP
2 3 (1.85%) SOAP
3 2 (1.23%) .NET
3 2 (1.23%) JSF
3 2 (1.23%) Middleware
3 2 (1.23%) REST
3 2 (1.23%) Spring
3 2 (1.23%) WebCenter
4 1 (0.62%) 802.1X
4 1 (0.62%) Apache Flex
4 1 (0.62%) JDBC
4 1 (0.62%) ODBC
4 1 (0.62%) SAML
Miscellaneous
1 16 (9.88%) Management Information System
2 10 (6.17%) Analytical Skills
2 10 (6.17%) Driving Licence
3 9 (5.56%) Data Centre
4 7 (4.32%) Blog
4 7 (4.32%) Distributed Denial-of-Service
5 6 (3.70%) CMDB
6 5 (3.09%) e-Learning
6 5 (3.09%) Mobile Computing
6 5 (3.09%) Self-Motivation
7 4 (2.47%) Enterprise Cloud
8 3 (1.85%) Enterprise Software
9 2 (1.23%) Client/Server
9 2 (1.23%) Embedded Systems
9 2 (1.23%) NHS
9 2 (1.23%) Public Cloud
9 2 (1.23%) Virtual Team
10 1 (0.62%) Freedom of Information
10 1 (0.62%) LLPG
10 1 (0.62%) W3C
Operating Systems
1 63 (38.89%) Windows
2 51 (31.48%) Linux
3 41 (25.31%) Unix
4 30 (18.52%) Mac OS
5 15 (9.26%) Windows Server
6 6 (3.70%) Windows 10
7 5 (3.09%) Windows 2000
7 5 (3.09%) Windows Server 2003
8 4 (2.47%) Windows XP
9 2 (1.23%) Windows 8
10 1 (0.62%) Windows 7
10 1 (0.62%) Windows Server 2008
10 1 (0.62%) Windows Server 2012
Processes & Methodologies
1 132 (81.48%) ITIL
2 54 (33.33%) Service Management
3 44 (27.16%) Service Delivery
4 40 (24.69%) ITIL V3
5 34 (20.99%) Infrastructure Engineering
6 31 (19.14%) CRM
7 30 (18.52%) Agile Software Development
8 29 (17.90%) Problem Management
9 28 (17.28%) PRINCE2
10 25 (15.43%) Project Management
11 23 (14.20%) Incident Management
11 23 (14.20%) Presales
12 22 (13.58%) Customer Requirements
13 21 (12.96%) Information Security
14 20 (12.35%) Kanban
14 20 (12.35%) MODAF
14 20 (12.35%) Scrum
15 19 (11.73%) Continuous Integration
15 19 (11.73%) ITSM
16 18 (11.11%) Service Design
Programming Languages
1 47 (29.01%) SQL
2 31 (19.14%) JavaScript
2 31 (19.14%) Python
3 30 (18.52%) PHP
4 28 (17.28%) PowerShell
5 3 (1.85%) Java
5 3 (1.85%) Shell Script
5 3 (1.85%) VB
6 2 (1.23%) C
6 2 (1.23%) VB.NET
Qualifications
1 63 (38.89%) Security Cleared
2 48 (29.63%) Degree
3 33 (20.37%) SC Cleared
4 27 (16.67%) MCP
5 26 (16.05%) CCNA
5 26 (16.05%) Cisco Certification
6 20 (12.35%) CCA
6 20 (12.35%) DV Cleared
6 20 (12.35%) RHCE
7 15 (9.26%) Citrix Certification
8 11 (6.79%) Microsoft Certification
9 9 (5.56%) MCSE
10 8 (4.94%) Computer Science Degree
11 7 (4.32%) ITIL Certification
11 7 (4.32%) Master's Degree
12 6 (3.70%) CISA
12 6 (3.70%) ISO 27001 Lead Auditor
13 5 (3.09%) CISM
13 5 (3.09%) ISTQB
14 3 (1.85%) CCNP
Quality Assurance & Compliance
1 43 (26.54%) ISO/IEC 27001
2 34 (20.99%) SLA
3 21 (12.96%) ISO 9001
4 11 (6.79%) ISO 22301
5 10 (6.17%) QA
6 6 (3.70%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
6 6 (3.70%) PCI DSS
7 4 (2.47%) GDPR
7 4 (2.47%) ISO 14001
8 3 (1.85%) TickIT
9 2 (1.23%) COBIT
9 2 (1.23%) ISO 31000
10 1 (0.62%) BS7666
10 1 (0.62%) GMP
10 1 (0.62%) NIST
10 1 (0.62%) WAI
System Software
1 44 (27.16%) Active Directory
2 38 (23.46%) Hyper-V
3 37 (22.84%) VMware Infrastructure
4 33 (20.37%) XenApp
5 30 (18.52%) Microsoft App-V
6 25 (15.43%) XenDesktop
7 8 (4.94%) VMware ESXi
8 7 (4.32%) Docker
9 2 (1.23%) Microsoft Virtual Server
9 2 (1.23%) Virtual Servers
9 2 (1.23%) vSphere
10 1 (0.62%) ACF2
10 1 (0.62%) Virtual Machines
Systems Management
1 30 (18.52%) Microsoft Data Protection Manager
1 30 (18.52%) SCOM
1 30 (18.52%) SCOrch
2 28 (17.28%) SCCM
3 7 (4.32%) Kubernetes
4 3 (1.85%) Ansible
5 2 (1.23%) Terraform
6 1 (0.62%) Cisco IPCC
6 1 (0.62%) Single Sign-On
6 1 (0.62%) WSUS
Vendors
1 47 (29.01%) VMware
2 37 (22.84%) Cisco
3 31 (19.14%) Citrix
4 30 (18.52%) Splunk
5 21 (12.96%) Microsoft
6 17 (10.49%) Atlassian
7 14 (8.64%) SAP
8 13 (8.02%) Oracle
9 8 (4.94%) NetApp
10 7 (4.32%) Siemens
11 6 (3.70%) Nortel
12 5 (3.09%) Panasonic
12 5 (3.09%) Red Box
12 5 (3.09%) ServiceNow
13 4 (2.47%) Google
14 3 (1.85%) Dell
14 3 (1.85%) GoldenSource
15 2 (1.23%) EMC
15 2 (1.23%) Sun
16 1 (0.62%) HP