Period
to 22 September 2021

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 22 September 2021 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000)
UK > England
6 months to
22 Sep 2021
Same period 2020 Same period 2019
Rank 909 631 919
Rank change year-on-year -278 +288 +70
Permanent jobs citing ISO/IEC 20000 67 42 153
As % of all permanent jobs advertised in England 0.062% 0.092% 0.12%
As % of the Quality Assurance & Compliance category 0.43% 0.73% 0.85%
Number of salaries quoted 53 25 121
10th Percentile " £39,400 £27,315
25th Percentile £40,500 £42,500 £33,750
Median annual salary (50th Percentile) £50,000 £60,000 £45,000
Median % change year-on-year -16.67% +33.33% -
75th Percentile £65,000 £68,750 £58,000
90th Percentile £75,000 £79,750 £67,500
UK median annual salary £50,000 £60,000 £45,367
% change year-on-year -16.67% +32.25% +0.82%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Permanent vacancies with a requirement for quality assurance or compliance skills 15,719 5,779 18,077
As % of all permanent IT jobs advertised in England 14.61% 12.60% 14.06%
Number of salaries quoted 10,089 4,603 13,544
10th Percentile £31,250 £31,250 £28,250
25th Percentile £41,250 £41,250 £37,500
Median annual salary (50th Percentile) £55,000 £55,000 £50,000
Median % change year-on-year - +10.00% -
75th Percentile £72,500 £71,250 £68,750
90th Percentile £88,750 £87,500 £83,750
UK median annual salary £53,500 £55,000 £50,000
% change year-on-year -2.73% +10.00% -

ISO/IEC 20000
Job Vacancy Trend in England

Job postings citing ISO/IEC 20000 as a proportion of all IT jobs advertised in England.

Job vacancy trend for ISO/IEC 20000 in England

ISO/IEC 20000
Salary Trend in England

3-month moving average salary quoted in jobs citing ISO/IEC 20000 in England.

Salary trend for ISO/IEC 20000 in England

ISO/IEC 20000
Salary Histogram in England

Salary distribution for jobs citing ISO/IEC 20000 in England over the 6 months to 22 September 2021.

Salary histogram for ISO/IEC 20000 in England

ISO/IEC 20000
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the England region over the 6 months to 22 September 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South West -83 21 £56,750 -5.42% 6
North of England -97 18 £50,000 +29.87% 6
West Midlands -96 14 £41,000 -17.17% 2
Midlands -120 14 £41,000 -28.07% 2
North West -83 10 £51,325 +33.31% 2
Yorkshire - 7 £50,000 - 3
London -223 6 £65,000 -14.75% 7
East of England - 6 £53,750 -
South East -143 4 £41,000 -35.69% 3
North East - 1 - - 1
ISO/IEC 20000
UK

For the 6 months to 22 September 2021, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for ISO/IEC 20000.

1 60 (89.55%) ITIL
2 47 (70.15%) ISO/IEC 27001
3 40 (59.70%) Service Management
4 33 (49.25%) Incident Management
5 30 (44.78%) Social Skills
6 29 (43.28%) Microsoft
7 28 (41.79%) SLA
8 24 (35.82%) Service Delivery
9 23 (34.33%) ISO 9001
10 21 (31.34%) Major Incident Management
11 18 (26.87%) Games
12 17 (25.37%) People Management
12 17 (25.37%) Coaching
12 17 (25.37%) GDPR
13 16 (23.88%) Business Continuity
13 16 (23.88%) Information Security
13 16 (23.88%) Management Information System
14 14 (20.90%) ITSM
14 14 (20.90%) Problem Management
14 14 (20.90%) BS25999
14 14 (20.90%) Continuous Improvement
14 14 (20.90%) Organisational Skills
15 13 (19.40%) Service Delivery Management
15 13 (19.40%) Windows
16 11 (16.42%) SAP
16 11 (16.42%) Security Management
16 11 (16.42%) Finance
16 11 (16.42%) Driving Licence
17 10 (14.93%) Azure
17 10 (14.93%) SharePoint

ISO/IEC 20000
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (14.93%) SharePoint
2 5 (7.46%) Exchange Server 2013
2 5 (7.46%) MS Exchange
2 5 (7.46%) SharePoint 2013
2 5 (7.46%) Skype for Business
3 1 (1.49%) Adobe Experience Manager
Applications
1 1 (1.49%) Microsoft Office
1 1 (1.49%) Microsoft PowerPoint
Business Applications
1 3 (4.48%) Veritas eDiscovery
Cloud Services
1 10 (14.93%) Azure
2 7 (10.45%) AWS
2 7 (10.45%) IaaS
2 7 (10.45%) SaaS
3 4 (5.97%) Azure Active Directory
4 2 (2.99%) PaaS
5 1 (1.49%) Amazon EC2
5 1 (1.49%) AWS CloudFormation
5 1 (1.49%) Microsoft 365
5 1 (1.49%) Twilio
Communications & Networking
1 6 (8.96%) TCP/IP
2 5 (7.46%) DHCP
2 5 (7.46%) DNS
2 5 (7.46%) Fibre Channel
2 5 (7.46%) iSCSI
2 5 (7.46%) MPLS
2 5 (7.46%) SAN
2 5 (7.46%) Skype
3 2 (2.99%) Intrusion Detection
4 1 (1.49%) Firewall
4 1 (1.49%) Internet
4 1 (1.49%) Network Security
4 1 (1.49%) Remote Desktop
4 1 (1.49%) VPN
4 1 (1.49%) WLAN
Database & Business Intelligence
1 9 (13.43%) SQL Server
2 5 (7.46%) SQL Server 2005
2 5 (7.46%) SQL Server 2008
2 5 (7.46%) SQL Server 2012
2 5 (7.46%) SQL Server 2014
2 5 (7.46%) SQL Server 2016
3 4 (5.97%) Electronic Patient Records
4 1 (1.49%) Amazon RDS
Development Applications
1 1 (1.49%) Burp Suite
1 1 (1.49%) JIRA
1 1 (1.49%) Metasploit
General
1 30 (44.78%) Social Skills
2 18 (26.87%) Games
3 14 (20.90%) Organisational Skills
4 11 (16.42%) Finance
5 7 (10.45%) Legal
5 7 (10.45%) Marketing
5 7 (10.45%) Public Sector
6 6 (8.96%) Electronics
6 6 (8.96%) Manufacturing
6 6 (8.96%) Telecoms
7 5 (7.46%) Analytical Skills
8 4 (5.97%) Presentation Skills
9 3 (4.48%) Law
9 3 (4.48%) Retail
10 1 (1.49%) Advertising
10 1 (1.49%) Digital Economy
10 1 (1.49%) Inclusion and Diversity
Job Titles
1 22 (32.84%) Service Manager
2 13 (19.40%) Service Desk Manager
3 11 (16.42%) Security Manager
4 9 (13.43%) IT Manager
4 9 (13.43%) IT Services Manager
5 8 (11.94%) Information Manager
5 8 (11.94%) Information Security Manager
6 6 (8.96%) Service Delivery Manager
7 5 (7.46%) Administrator
7 5 (7.46%) Delivery Manager
7 5 (7.46%) IT Services Delivery Manager
7 5 (7.46%) IT Support
7 5 (7.46%) Support Manager
7 5 (7.46%) Systems Administrator
8 4 (5.97%) Healthcare Specialist
8 4 (5.97%) IT Support Specialist
8 4 (5.97%) Support Specialist
9 3 (4.48%) Head of Service Management
9 3 (4.48%) Healthcare Manager
9 3 (4.48%) Incident Manager
Libraries, Frameworks & Software Standards
1 1 (1.49%) Web Services
Miscellaneous
1 16 (23.88%) Management Information System
2 11 (16.42%) Driving Licence
3 9 (13.43%) Self-Motivation
4 5 (7.46%) Data Centre
4 5 (7.46%) Replication
5 4 (5.97%) e-Health
5 4 (5.97%) LIMS
5 4 (5.97%) PACS
6 3 (4.48%) Security Operations Centre
7 2 (2.99%) Data Protection Act
8 1 (1.49%) CMDB
8 1 (1.49%) Cyberthreat
8 1 (1.49%) PKI
8 1 (1.49%) Public Cloud
8 1 (1.49%) Social Media
Operating Systems
1 13 (19.40%) Windows
2 9 (13.43%) Windows Server
3 5 (7.46%) Windows Server 2012
3 5 (7.46%) Windows Server 2016
3 5 (7.46%) Windows Server 2019
4 4 (5.97%) Unix
5 1 (1.49%) Windows 10
Processes & Methodologies
1 60 (89.55%) ITIL
2 40 (59.70%) Service Management
3 33 (49.25%) Incident Management
4 24 (35.82%) Service Delivery
5 21 (31.34%) Major Incident Management
6 17 (25.37%) Coaching
6 17 (25.37%) People Management
7 16 (23.88%) Business Continuity
7 16 (23.88%) Information Security
8 14 (20.90%) Continuous Improvement
8 14 (20.90%) ITSM
8 14 (20.90%) Problem Management
9 13 (19.40%) Service Delivery Management
10 11 (16.42%) Security Management
11 10 (14.93%) Business Intelligence
11 10 (14.93%) Project Management
12 8 (11.94%) Information Security Management
12 8 (11.94%) ISMS
12 8 (11.94%) Line Management
13 7 (10.45%) Process Improvement
Programming Languages
1 9 (13.43%) SQL
2 5 (7.46%) PowerShell
2 5 (7.46%) VB
2 5 (7.46%) VBScript
3 2 (2.99%) C
Qualifications
1 9 (13.43%) Microsoft Certification
2 7 (10.45%) CISSP
3 6 (8.96%) CISM
3 6 (8.96%) ITIL Certification
4 5 (7.46%) CCA
4 5 (7.46%) Citrix Certification
4 5 (7.46%) ISO 27001 Lead Auditor
4 5 (7.46%) MCSA
4 5 (7.46%) MCSE
4 5 (7.46%) VMware Certified Professional (VCP)
5 4 (5.97%) CISA
6 3 (4.48%) CISMP
6 3 (4.48%) ISACA
6 3 (4.48%) Security Cleared
7 2 (2.99%) DBS Check
8 1 (1.49%) AWS Certification
8 1 (1.49%) CompTIA Security+
8 1 (1.49%) Degree
8 1 (1.49%) OSCP
8 1 (1.49%) SC Cleared
Quality Assurance & Compliance
1 47 (70.15%) ISO/IEC 27001
2 28 (41.79%) SLA
3 23 (34.33%) ISO 9001
4 17 (25.37%) GDPR
5 14 (20.90%) BS25999
6 8 (11.94%) COBIT
7 7 (10.45%) Cyber Essentials
8 5 (7.46%) ISO 22301
9 4 (5.97%) Cyber Essentials PLUS
9 4 (5.97%) HL7
9 4 (5.97%) ISO 14001
10 3 (4.48%) PCI DSS
11 2 (2.99%) PMO
System Software
1 9 (13.43%) Active Directory
2 6 (8.96%) VMware Infrastructure
3 5 (7.46%) vSphere
3 5 (7.46%) XenApp
3 5 (7.46%) XenDesktop
Systems Management
1 5 (7.46%) Tivoli Storage Manager
2 4 (5.97%) SCCM
3 1 (1.49%) Ansible
3 1 (1.49%) Microsoft Intune
3 1 (1.49%) Nessus
3 1 (1.49%) QRadar
3 1 (1.49%) Terraform
Vendors
1 29 (43.28%) Microsoft
2 11 (16.42%) SAP
3 8 (11.94%) VMware
4 5 (7.46%) Citrix
4 5 (7.46%) Dell
4 5 (7.46%) EMC
4 5 (7.46%) IBM
4 5 (7.46%) NetApp
4 5 (7.46%) Oracle
4 5 (7.46%) Sophos
5 3 (4.48%) ServiceNow
6 2 (2.99%) Cisco
7 1 (1.49%) Adobe
7 1 (1.49%) CommVault
7 1 (1.49%) hybris
7 1 (1.49%) Salesforce.com
7 1 (1.49%) SunGard