Period
to 27 May 2018

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 27 May 2018 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000)
UK > England
6 months to
27 May 2018
Same period 2017 Same period 2016
Rank 986 910 932
Rank change year-on-year -76 +22 -16
Permanent jobs citing ISO/IEC 20000 161 231 318
As % of all permanent IT jobs advertised in England 0.100% 0.14% 0.17%
As % of the Quality Assurance & Compliance category 0.75% 1.19% 1.27%
Number of salaries quoted 129 160 226
England median annual salary £50,000 £44,500 £48,750
Median salary % change year-on-year +12.36% -8.72% +8.33%
10th Percentile £27,400 £22,450 £30,483
90th Percentile £72,500 £73,875 £77,500
UK median annual salary £50,000 £45,000 £48,500
% change year-on-year +11.11% -7.22% +7.78%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Permanent vacancies with a requirement for quality assurance or compliance skills 21,327 19,458 24,975
As % of all permanent IT jobs advertised in England 13.22% 12.10% 13.24%
Number of salaries quoted 16,438 15,325 19,949
England median annual salary £50,000 £47,500 £48,000
Median salary % change year-on-year +5.26% -1.04% +6.67%
10th Percentile £28,500 £26,750 £26,750
90th Percentile £80,000 £77,500 £76,250
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

ISO/IEC 20000
Job Vacancy Trend in England

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised in England.

Job vacancy trend for ISO/IEC 20000 in England

ISO/IEC 20000
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ISO/IEC 20000 in England.

Salary trend for ISO/IEC 20000 in England

ISO/IEC 20000
Salary Histogram in England

The salary distribution of IT jobs citing ISO/IEC 20000 in England over the 6 months to 27 May 2018.

Salary histogram for ISO/IEC 20000 in England

ISO/IEC 20000
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the England region over the 6 months to 27 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -28 36 £60,000 - 4
North of England +7 35 £45,000 +20.81% 4
South West -24 34 £45,000 -7.69% 2
South East -9 27 £47,500 +50.79% 5
North West 0 19 £52,500 +0.57% 2
East of England +4 16 £37,500 -16.67% 2
Yorkshire +24 15 £23,000 -16.36% 2
Midlands -6 13 £37,000 +13.85% 2
West Midlands -22 12 £35,000 +7.69%
East Midlands -3 1 £39,000 - 2
North East -25 1 £48,500 +14.12%
ISO/IEC 20000
UK

For the 6 months to 27 May 2018, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for ISO/IEC 20000.

1 108 (67.08%) ITIL
2 76 (47.20%) Service Management
3 53 (32.92%) Service Delivery
3 53 (32.92%) ISO/IEC 27001
4 46 (28.57%) ITIL V3
5 41 (25.47%) Microsoft
6 40 (24.84%) Project Management
7 38 (23.60%) ISO 9001
8 34 (21.12%) Security Cleared
9 33 (20.50%) Windows
9 33 (20.50%) Finance
10 27 (16.77%) ITSM
10 27 (16.77%) SC Cleared
11 26 (16.15%) SLA
11 26 (16.15%) Problem-Solving
12 25 (15.53%) Service Design
13 24 (14.91%) Problem Management
13 24 (14.91%) Management Information System
13 24 (14.91%) Information Security
14 22 (13.66%) Incident Management
15 20 (12.42%) Risk Management
15 20 (12.42%) Stakeholder Management
15 20 (12.42%) Operations Management
16 19 (11.80%) Configuration Management
16 19 (11.80%) PRINCE2
17 18 (11.18%) SQL
17 18 (11.18%) Change Management
18 16 (9.94%) Microsoft Office
18 16 (9.94%) Cisco
18 16 (9.94%) Agile Software Development

ISO/IEC 20000
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (8.07%) SharePoint
2 6 (3.73%) MS Exchange
3 5 (3.11%) Skype for Business
4 3 (1.86%) Exchange Server 2013
5 2 (1.24%) Exchange Server 2010
5 2 (1.24%) Oracle SOA Suite
6 1 (0.62%) Alfresco
6 1 (0.62%) Apache
6 1 (0.62%) ArcGIS
6 1 (0.62%) Confluence
6 1 (0.62%) Drupal
6 1 (0.62%) GeoServer
6 1 (0.62%) JBoss
6 1 (0.62%) Joomla!
6 1 (0.62%) Tomcat
6 1 (0.62%) WebLogic
6 1 (0.62%) WebSphere
Applications
1 16 (9.94%) Microsoft Office
2 13 (8.07%) Microsoft Excel
3 12 (7.45%) Microsoft PowerPoint
4 7 (4.35%) Microsoft Project
5 2 (1.24%) MS Visio
Business Applications
1 3 (1.86%) assyst
1 3 (1.86%) Sentinel
Cloud Services
1 16 (9.94%) Office 365
2 8 (4.97%) Microsoft Azure
3 4 (2.48%) IaaS
4 3 (1.86%) Amazon AWS
5 2 (1.24%) Azure Active Directory
5 2 (1.24%) PaaS
5 2 (1.24%) SaaS
6 1 (0.62%) Cloud Computing
Communications & Networking
1 15 (9.32%) Firewall
2 12 (7.45%) Unified Communications
3 9 (5.59%) WAN
4 8 (4.97%) TCP/IP
4 8 (4.97%) VPN
5 7 (4.35%) Wireless
6 6 (3.73%) DNS
6 6 (3.73%) Intranet
6 6 (3.73%) PABX
7 5 (3.11%) LAN
7 5 (3.11%) Skype
8 4 (2.48%) IPv4
8 4 (2.48%) IPv6
9 3 (1.86%) Broadband
9 3 (1.86%) DHCP
9 3 (1.86%) FTP
9 3 (1.86%) Network Security
9 3 (1.86%) Wireshark
10 2 (1.24%) iSCSI
10 2 (1.24%) LLU
Database & Business Intelligence
1 11 (6.83%) SQL Server
2 3 (1.86%) Data Warehouse
2 3 (1.86%) GIS
2 3 (1.86%) SQL Server 2008
3 1 (0.62%) MongoDB
3 1 (0.62%) MS Access
3 1 (0.62%) MySQL
3 1 (0.62%) Oracle Database
3 1 (0.62%) PostgreSQL
3 1 (0.62%) QGIS
3 1 (0.62%) Relational Database
3 1 (0.62%) Spatial Data
3 1 (0.62%) SQL Server 2012
3 1 (0.62%) SQL Server Reporting Services
3 1 (0.62%) SQLite
Development Applications
1 1 (0.62%) Git (software)
1 1 (0.62%) Jenkins
1 1 (0.62%) JIRA
1 1 (0.62%) JMeter
1 1 (0.62%) Maven
1 1 (0.62%) Oracle Forms
1 1 (0.62%) Selenium
1 1 (0.62%) Subversion
1 1 (0.62%) Visual Studio
General
1 33 (20.50%) Finance
2 9 (5.59%) Retail
3 6 (3.73%) Legal
3 6 (3.73%) Telecoms
4 3 (1.86%) Banking
5 2 (1.24%) Billing
5 2 (1.24%) International Banking
6 1 (0.62%) Advertising
6 1 (0.62%) Local Government
Job Titles
1 29 (18.01%) Service Manager
2 22 (13.66%) Analyst
3 17 (10.56%) Architect
4 16 (9.94%) IT Manager
5 15 (9.32%) Compliance Officer
5 15 (9.32%) Support Analyst
6 14 (8.70%) Support Engineer
7 12 (7.45%) IT Services Manager
8 11 (6.83%) Service Architect
8 11 (6.83%) Services Delivery Manager
9 10 (6.21%) Applications Support
9 10 (6.21%) Applications Support Analyst
9 10 (6.21%) Delivery Manager
10 8 (4.97%) Applications Engineer
10 8 (4.97%) Applications Support Engineer
10 8 (4.97%) Risk Manager
10 8 (4.97%) Risk Officer
10 8 (4.97%) Security Compliance Officer
10 8 (4.97%) Security Officer
11 7 (4.35%) Information Officer
Libraries, Frameworks & Software Standards
1 3 (1.86%) XML
2 2 (1.24%) CSS
2 2 (1.24%) JSF
2 2 (1.24%) Middleware
2 2 (1.24%) REST
2 2 (1.24%) SOAP
2 2 (1.24%) Spring
2 2 (1.24%) Web Services
3 1 (0.62%) AngularJS
3 1 (0.62%) ASP.NET MVC 5
3 1 (0.62%) ASP.NET Web API
3 1 (0.62%) Backbone.js
3 1 (0.62%) Django
3 1 (0.62%) Dojo
3 1 (0.62%) Ember.js
3 1 (0.62%) GeoTools
3 1 (0.62%) jQuery
3 1 (0.62%) KnockoutJS
3 1 (0.62%) LAPP Stack
3 1 (0.62%) WebCenter
Miscellaneous
1 24 (14.91%) Management Information System
2 16 (9.94%) Analytical Skills
2 16 (9.94%) Data Centre
3 14 (8.70%) Driving Licence
4 11 (6.83%) Self-Motivation
5 8 (4.97%) Greenfield Project
6 6 (3.73%) Smart Meter
6 6 (3.73%) Virtual Team
7 5 (3.11%) Video Conferencing
8 4 (2.48%) NHS
9 3 (1.86%) CESG
9 3 (1.86%) Freedom of Information
9 3 (1.86%) RSA SecurID
10 2 (1.24%) Client/Server
10 2 (1.24%) CMDB
10 2 (1.24%) Embedded Systems
10 2 (1.24%) Enterprise Software
10 2 (1.24%) iPhone
10 2 (1.24%) Replication
11 1 (0.62%) Mobile App
Operating Systems
1 33 (20.50%) Windows
2 14 (8.70%) Windows Server
3 9 (5.59%) Unix
4 8 (4.97%) Solaris
5 6 (3.73%) Windows 2000
5 6 (3.73%) Windows XP
6 5 (3.11%) Linux
7 3 (1.86%) Windows 7
7 3 (1.86%) Windows Server 2012
8 2 (1.24%) Android
8 2 (1.24%) Apple iOS
8 2 (1.24%) Windows 10
8 2 (1.24%) Windows 8
8 2 (1.24%) Windows Server 2008
9 1 (0.62%) Red Hat Enterprise Linux
9 1 (0.62%) Windows Phone
9 1 (0.62%) Windows Phone 7
Processes & Methodologies
1 108 (67.08%) ITIL
2 76 (47.20%) Service Management
3 53 (32.92%) Service Delivery
4 46 (28.57%) ITIL V3
5 40 (24.84%) Project Management
6 27 (16.77%) ITSM
7 26 (16.15%) Problem-Solving
8 25 (15.53%) Service Design
9 24 (14.91%) Information Security
9 24 (14.91%) Problem Management
10 22 (13.66%) Incident Management
11 20 (12.42%) Operations Management
11 20 (12.42%) Risk Management
11 20 (12.42%) Stakeholder Management
12 19 (11.80%) Configuration Management
12 19 (11.80%) PRINCE2
13 18 (11.18%) Change Management
14 16 (9.94%) Agile Software Development
15 15 (9.32%) Due Diligence
16 13 (8.07%) Customer Requirements
Programming Languages
1 18 (11.18%) SQL
2 8 (4.97%) Shell Script
2 8 (4.97%) VBScript
3 5 (3.11%) Python
4 3 (1.86%) Groovy
5 2 (1.24%) C
5 2 (1.24%) JavaScript
6 1 (0.62%) C#
6 1 (0.62%) Delphi
6 1 (0.62%) Java
6 1 (0.62%) Pascal
6 1 (0.62%) PHP
6 1 (0.62%) PowerShell
6 1 (0.62%) VB
6 1 (0.62%) VB.NET
6 1 (0.62%) VB6
6 1 (0.62%) VBA
Qualifications
1 34 (21.12%) Security Cleared
2 27 (16.77%) SC Cleared
3 10 (6.21%) Degree
4 9 (5.59%) CISM
4 9 (5.59%) CISSP
5 8 (4.97%) CISA
5 8 (4.97%) ITIL Certification
6 7 (4.35%) Cisco Certification
6 7 (4.35%) DBS Check
7 6 (3.73%) PRINCE2 Certification
8 5 (3.11%) CCNA
8 5 (3.11%) CCNP
9 2 (1.24%) BC Cleared
9 2 (1.24%) Microsoft Certification
9 2 (1.24%) PRINCE2 Practitioner
10 1 (0.62%) A+ Certification
10 1 (0.62%) CESG Certified Professional
10 1 (0.62%) CRISC
10 1 (0.62%) PMI Certification
10 1 (0.62%) PMP
Quality Assurance & Compliance
1 53 (32.92%) ISO/IEC 27001
2 38 (23.60%) ISO 9001
3 26 (16.15%) SLA
4 12 (7.45%) ISO 14001
4 12 (7.45%) PCI DSS
4 12 (7.45%) QA
5 8 (4.97%) ISO 22301
5 8 (4.97%) ISO 31000
6 4 (2.48%) ISAE 3402
6 4 (2.48%) PMO
6 4 (2.48%) SAS 70
7 3 (1.86%) Cyber Essentials
7 3 (1.86%) Cyber Essentials PLUS
8 2 (1.24%) COBIT
8 2 (1.24%) COSO
9 1 (0.62%) BS25999
9 1 (0.62%) BS7666
9 1 (0.62%) ISO 13485
9 1 (0.62%) Sarbanes-Oxley
System Software
1 7 (4.35%) Active Directory
2 6 (3.73%) VMware Infrastructure
3 5 (3.11%) Hyper-V
4 1 (0.62%) Virtual Machines
4 1 (0.62%) VMware ESXi
4 1 (0.62%) vSphere
4 1 (0.62%) XenApp
Systems Management
1 8 (4.97%) Tivoli Storage Manager
2 3 (1.86%) Microsoft Data Protection Manager
2 3 (1.86%) Norton AntiVirus
2 3 (1.86%) SCCM
3 2 (1.24%) Cisco CUCM
3 2 (1.24%) Failover Clustering
4 1 (0.62%) Graylog
4 1 (0.62%) HP Data Protector
4 1 (0.62%) Nagios
4 1 (0.62%) SCOM
Vendors
1 41 (25.47%) Microsoft
2 16 (9.94%) Cisco
3 12 (7.45%) Capita
4 8 (4.97%) VMware
5 7 (4.35%) Oracle
6 6 (3.73%) CheckPoint
6 6 (3.73%) Ivanti
6 6 (3.73%) Nortel
6 6 (3.73%) Panasonic
6 6 (3.73%) Red Box
6 6 (3.73%) Siemens
7 5 (3.11%) SolarWinds
8 4 (2.48%) Juniper
8 4 (2.48%) Symantec
9 3 (1.86%) Citrix
9 3 (1.86%) CommVault
9 3 (1.86%) F5
9 3 (1.86%) Palo Alto
9 3 (1.86%) Polycom
9 3 (1.86%) Riverbed