Period
to 17 November 2018

The following table provides summary statistics for permanent job vacancies advertised in West Yorkshire with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 17 November 2018 with a comparison to the same period in the previous 2 years.

Service Management
Yorkshire > West Yorkshire
6 months to
17 Nov 2018
Same period 2017 Same period 2016
Rank 70 105 101
Rank change year-on-year +35 -4 +13
Permanent jobs citing Service Management 207 176 221
As % of all permanent IT jobs advertised in West Yorkshire 3.81% 2.59% 2.87%
As % of the Processes & Methodologies category 4.17% 2.78% 3.09%
Number of salaries quoted 164 132 160
West Yorkshire median annual salary £35,000 £36,500 £45,000
Median salary % change year-on-year -4.11% -18.89% +15.38%
10th Percentile £18,000 £23,000 £25,250
90th Percentile £65,000 £55,000 £89,500
Yorkshire median annual salary £35,217 £36,000 £45,000
% change year-on-year -2.17% -20.00% +20.00%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in West Yorkshire with a requirement for process or methodology skills.

All Process and Methodology Skills
West Yorkshire
Permanent vacancies with a requirement for process or methodology skills 4,965 6,328 7,155
As % of all permanent IT jobs advertised in West Yorkshire 91.42% 93.21% 93.07%
Number of salaries quoted 4,101 5,326 6,125
West Yorkshire median annual salary £43,750 £42,500 £42,500
Median salary % change year-on-year +2.94% - +3.66%
10th Percentile £26,250 £26,750 £26,250
90th Percentile £62,500 £61,250 £63,750
Yorkshire median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

Service Management
Job Vacancy Trend in West Yorkshire

Job postings citing Service Management as a percentage of all IT jobs advertised in West Yorkshire.

Job vacancy trend for Service Management in West Yorkshire

Service Management
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in West Yorkshire.

Salary trend for Service Management in West Yorkshire

Service Management
Salary Histogram in West Yorkshire

The salary distribution of IT jobs citing Service Management in West Yorkshire over the 6 months to 17 November 2018.

Salary histogram for Service Management in West Yorkshire

Service Management
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the West Yorkshire region over the 6 months to 17 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds +56 159 £35,000 -4.11% 19
Bradford -5 17 £47,500 +31.94% 3
Wakefield -4 15 £26,000 -50.48% 2
Halifax - 4 £32,500 - 2
Huddersfield - 3 £45,000 - 1
Knottingley - 2 - -
Wetherby - 1 £31,500 -
Batley - 1 £18,000 -
Service Management
Yorkshire

For the 6 months to 17 November 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Yorkshire region with a requirement for Service Management.

1 130 (62.80%) ITIL
2 87 (42.03%) ITSM
3 83 (40.10%) Finance
4 55 (26.57%) Microsoft
5 47 (22.71%) Incident Management
6 46 (22.22%) Windows
7 44 (21.26%) Agile Software Development
8 39 (18.84%) Problem Management
8 39 (18.84%) Microsoft Azure
9 37 (17.87%) Project Management
10 32 (15.46%) SLA
10 32 (15.46%) Active Directory
11 31 (14.98%) ITIL Foundation Certificate
11 31 (14.98%) IT Strategy
12 30 (14.49%) Analytical Skills
12 30 (14.49%) Service Delivery
13 29 (14.01%) SQL Server
14 28 (13.53%) Problem-Solving
15 27 (13.04%) ITIL V3
16 23 (11.11%) Change Management
16 23 (11.11%) Self-Motivation
17 22 (10.63%) Data Centre
17 22 (10.63%) Management Information System
18 21 (10.14%) Middleware
18 21 (10.14%) PMO
19 20 (9.66%) Windows Server
19 20 (9.66%) DevOps
19 20 (9.66%) SQL
19 20 (9.66%) JIRA
19 20 (9.66%) PowerShell

Service Management
Co-occurring IT Skills in West Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (8.21%) CMS
1 17 (8.21%) SharePoint
2 11 (5.31%) Confluence
3 5 (2.42%) Apache Spark
4 2 (0.97%) IIS
4 2 (0.97%) Mule
4 2 (0.97%) Skype for Business
4 2 (0.97%) Tomcat
5 1 (0.48%) BizTalk Server
5 1 (0.48%) Kentico
5 1 (0.48%) OpenEdge
5 1 (0.48%) Smallworld
Applications
1 18 (8.70%) Microsoft Office
2 11 (5.31%) Microsoft Excel
3 8 (3.86%) Microsoft PowerPoint
4 2 (0.97%) Acrobat
4 2 (0.97%) MS Visio
Business Applications
1 7 (3.38%) Dynamics CRM
2 5 (2.42%) Dynamics AX
3 2 (0.97%) Remedy ITSM
4 1 (0.48%) Dynamics NAV
Cloud Services
1 39 (18.84%) Microsoft Azure
2 19 (9.18%) Amazon AWS
3 16 (7.73%) Office 365
4 15 (7.25%) IaaS
5 12 (5.80%) Dynamics 365
5 12 (5.80%) SaaS
6 10 (4.83%) Slack
7 9 (4.35%) PaaS
8 5 (2.42%) Force.com
9 4 (1.93%) GitHub
10 2 (0.97%) npm
11 1 (0.48%) Azure Active Directory
11 1 (0.48%) Cloud Computing
Communications & Networking
1 16 (7.73%) LAN
2 15 (7.25%) WAN
3 5 (2.42%) DHCP
3 5 (2.42%) DNS
4 4 (1.93%) Firewall
4 4 (1.93%) TCP/IP
4 4 (1.93%) VoIP
5 3 (1.45%) Internet
5 3 (1.45%) VLAN
5 3 (1.45%) Wi-Fi
5 3 (1.45%) Wireless
6 2 (0.97%) ADSL
6 2 (0.97%) Broadband
6 2 (0.97%) FTP
6 2 (0.97%) HTTP
6 2 (0.97%) NAS
6 2 (0.97%) SAN
6 2 (0.97%) Skype
6 2 (0.97%) SSL
6 2 (0.97%) VPN
Database & Business Intelligence
1 29 (14.01%) SQL Server
2 5 (2.42%) Hadoop
2 5 (2.42%) SQL Server Integration Services
3 3 (1.45%) Azure SQL Database
4 2 (0.97%) Relational Database
4 2 (0.97%) SQL Server 2008
4 2 (0.97%) SQL Server Reporting Services
5 1 (0.48%) Data Lake
5 1 (0.48%) MS Access
5 1 (0.48%) Power BI
5 1 (0.48%) RDBMS
Development Applications
1 20 (9.66%) JIRA
2 13 (6.28%) Visual Studio
3 9 (4.35%) Atlassian Bamboo
3 9 (4.35%) Bitbucket
4 4 (1.93%) CocoaPods
4 4 (1.93%) Git (software)
4 4 (1.93%) IntelliJ
4 4 (1.93%) Jenkins
4 4 (1.93%) Sonatype Nexus
4 4 (1.93%) Xcode
5 2 (0.97%) Android Studio
5 2 (0.97%) Maven
5 2 (0.97%) Mockito
General
1 83 (40.10%) Finance
2 15 (7.25%) Retail
3 9 (4.35%) Financial Institution
4 5 (2.42%) Legal
5 4 (1.93%) Banking
5 4 (1.93%) Marketing
6 3 (1.45%) Billing
7 2 (0.97%) Retail Banking
8 1 (0.48%) Back Office
8 1 (0.48%) General Ledger
8 1 (0.48%) Law
8 1 (0.48%) Local Government
8 1 (0.48%) Pharmaceutical
8 1 (0.48%) Telecoms
Job Titles
1 61 (29.47%) Analyst
2 41 (19.81%) Service Analyst
3 27 (13.04%) Service Desk Analyst
4 19 (9.18%) Service Manager
5 17 (8.21%) Senior Manager
5 17 (8.21%) Support Engineer
6 16 (7.73%) IT Engineer
6 16 (7.73%) IT Manager
7 14 (6.76%) Applications Support
7 14 (6.76%) Incident Manager
8 10 (4.83%) Applications Engineer
8 10 (4.83%) Applications Support Engineer
9 9 (4.35%) Senior Incident Manager
9 9 (4.35%) Team Leader
10 8 (3.86%) IT Analyst
10 8 (3.86%) Senior Service Manager
11 7 (3.38%) Delivery Manager
11 7 (3.38%) Developer
11 7 (3.38%) Support Analyst
12 6 (2.90%) Architect
Libraries, Frameworks & Software Standards
1 21 (10.14%) Middleware
2 16 (7.73%) Node.js
3 13 (6.28%) .NET
4 9 (4.35%) REST
5 8 (3.86%) Spring
6 7 (3.38%) AngularJS
6 7 (3.38%) CSS
6 7 (3.38%) HTML
6 7 (3.38%) HTML5
6 7 (3.38%) Kendo UI
6 7 (3.38%) PhoneGap
6 7 (3.38%) Sass
6 7 (3.38%) Twitter Bootstrap
7 5 (2.42%) .NET Core
7 5 (2.42%) COM
8 2 (0.97%) Express
8 2 (0.97%) MSMQ
8 2 (0.97%) Redux
8 2 (0.97%) Web Services
8 2 (0.97%) XML
Miscellaneous
1 30 (14.49%) Analytical Skills
2 23 (11.11%) Self-Motivation
3 22 (10.63%) Data Centre
3 22 (10.63%) Management Information System
4 13 (6.28%) NHS
5 11 (5.31%) CMDB
6 10 (4.83%) User Experience
7 9 (4.35%) Hybrid Cloud
8 6 (2.90%) Driving Licence
9 4 (1.93%) Robotics
10 2 (0.97%) Mobile App
10 2 (0.97%) RSA SecurID
11 1 (0.48%) EMC VNX
11 1 (0.48%) PKI
11 1 (0.48%) Replication
Operating Systems
1 46 (22.22%) Windows
2 20 (9.66%) Windows Server
3 15 (7.25%) Android
3 15 (7.25%) Apple iOS
3 15 (7.25%) Windows 10
4 14 (6.76%) Windows Server 2012
5 11 (5.31%) Windows Server 2008
6 10 (4.83%) Windows 7
7 5 (2.42%) Windows 8
8 2 (0.97%) Windows Vista
8 2 (0.97%) Windows XP
9 1 (0.48%) Linux
9 1 (0.48%) Red Hat Enterprise Linux
Processes & Methodologies
1 130 (62.80%) ITIL
2 87 (42.03%) ITSM
3 47 (22.71%) Incident Management
4 44 (21.26%) Agile Software Development
5 39 (18.84%) Problem Management
6 37 (17.87%) Project Management
7 31 (14.98%) IT Strategy
8 30 (14.49%) Service Delivery
9 28 (13.53%) Problem-Solving
10 27 (13.04%) ITIL V3
11 23 (11.11%) Change Management
12 20 (9.66%) DevOps
13 17 (8.21%) Stakeholder Management
13 17 (8.21%) Time Management
14 16 (7.73%) Scrum
15 15 (7.25%) Process Improvement
16 14 (6.76%) Disaster Recovery
16 14 (6.76%) Line Management
17 13 (6.28%) Information Security
17 13 (6.28%) Mentoring
Programming Languages
1 20 (9.66%) PowerShell
1 20 (9.66%) SQL
2 16 (7.73%) Java
3 12 (5.80%) JavaScript
4 8 (3.86%) Java 8
5 7 (3.38%) Apex Code
5 7 (3.38%) TypeScript
6 5 (2.42%) Bash Shell
6 5 (2.42%) C#
6 5 (2.42%) C++
6 5 (2.42%) Perl
6 5 (2.42%) Python
7 4 (1.93%) Apple Swift
8 2 (0.97%) C
8 2 (0.97%) ES6
8 2 (0.97%) Kotlin
8 2 (0.97%) T-SQL
9 1 (0.48%) VB
9 1 (0.48%) VBA
9 1 (0.48%) VBScript
Qualifications
1 31 (14.98%) ITIL Foundation Certificate
2 17 (8.21%) ITIL Certification
3 5 (2.42%) Degree
4 2 (0.97%) MCSE
4 2 (0.97%) Microsoft Certification
4 2 (0.97%) SC Cleared
4 2 (0.97%) Security Cleared
5 1 (0.48%) MCITP
5 1 (0.48%) PRINCE2 Practitioner
5 1 (0.48%) RHCE
5 1 (0.48%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 32 (15.46%) SLA
2 21 (10.14%) PMO
3 12 (5.80%) ISO/IEC 27001
4 7 (3.38%) QA
5 5 (2.42%) ISO/IEC 20000
6 2 (0.97%) Data Quality
6 2 (0.97%) ISO 9000
7 1 (0.48%) PCI DSS
7 1 (0.48%) Sarbanes-Oxley
System Software
1 32 (15.46%) Active Directory
2 9 (4.35%) VMware Infrastructure
3 8 (3.86%) VMware ESXi
4 5 (2.42%) vSphere
5 3 (1.45%) VMware Server
6 2 (0.97%) Hyper-V
7 1 (0.48%) Virtual Machines
Systems Management
1 12 (5.80%) SCCM
2 8 (3.86%) Microsoft Intune
3 3 (1.45%) SCOM
3 3 (1.45%) vCenter Server
4 2 (0.97%) Microsoft Data Protection Manager
4 2 (0.97%) Norton AntiVirus
5 1 (0.48%) Forefront Identity Manager
5 1 (0.48%) vRealize
Vendors
1 55 (26.57%) Microsoft
2 14 (6.76%) ServiceNow
3 12 (5.80%) VMware
4 10 (4.83%) Blue Prism
4 10 (4.83%) UiPath
5 9 (4.35%) Salesforce.com
6 8 (3.86%) Cisco
7 7 (3.38%) Software AG
7 7 (3.38%) webMethods
8 4 (1.93%) Aruba
8 4 (1.93%) HP
8 4 (1.93%) SAP
8 4 (1.93%) SOTI
9 3 (1.45%) Adobe
9 3 (1.45%) Apple
9 3 (1.45%) CheckPoint
10 2 (0.97%) Citrix
10 2 (0.97%) CommVault
10 2 (0.97%) Remedy
10 2 (0.97%) Symantec