Period
to 21 February 2018

The following table provides summary statistics for permanent job vacancies advertised in West Yorkshire with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 21 February 2018 with a comparison to the same period in the previous 2 years.

Service Management
Yorkshire > West Yorkshire
6 months to
21 Feb 2018
Same period 2017 Same period 2016
Rank 91 116 124
Rank change year-on-year +25 +8 -32
Permanent jobs citing Service Management 191 176 226
As % of all permanent IT jobs advertised in West Yorkshire 2.77% 2.43% 2.54%
As % of the Processes & Methodologies category 3.03% 2.69% 2.83%
Number of salaries quoted 149 155 170
West Yorkshire median annual salary £36,500 £39,000 £38,000
Median salary % change year-on-year -6.41% +2.63% -0.99%
10th Percentile £29,750 £26,250 £20,950
90th Percentile £57,500 £68,750 £55,000
Yorkshire median annual salary £37,500 £40,000 £37,500
% change year-on-year -6.25% +6.67% -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in West Yorkshire with a requirement for process or methodology skills.

All Process and Methodology Skills
West Yorkshire
Permanent vacancies with a requirement for process or methodology skills 6,308 6,538 7,984
As % of all permanent IT jobs advertised in West Yorkshire 91.37% 90.32% 89.84%
Number of salaries quoted 5,389 5,674 6,560
West Yorkshire median annual salary £43,000 £42,500 £42,000
Median salary % change year-on-year +1.18% +1.19% +5.00%
10th Percentile £27,500 £26,750 £27,500
90th Percentile £60,050 £62,500 £60,000
Yorkshire median annual salary £42,500 £41,500 £40,000
% change year-on-year +2.41% +3.75% -

Service Management
Job Vacancy Trend in West Yorkshire

Job postings citing Service Management as a percentage of all IT jobs advertised in West Yorkshire.

Job vacancy trend for Service Management in West Yorkshire

Service Management
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in West Yorkshire.

Salary trend for Service Management in West Yorkshire

Service Management
Salary Histogram in West Yorkshire

The salary distribution of IT jobs citing Service Management in West Yorkshire over the 6 months to 21 February 2018.

Salary histogram for Service Management in West Yorkshire

Service Management
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the West Yorkshire region over the 6 months to 21 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds +30 140 £36,500 -3.95% 20
Bradford -2 39 £35,000 -22.22% 5
Wakefield +1 8 £52,500 +60.31% 3
Halifax +25 1 £40,000 +77.78% 1
Service Management
Yorkshire

For the 6 months to 21 February 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Yorkshire region with a requirement for Service Management.

1 127 (66.49%) ITIL
2 62 (32.46%) ITSM
3 58 (30.37%) Finance
4 53 (27.75%) Service Delivery
5 52 (27.23%) Incident Management
6 41 (21.47%) ITIL V3
7 34 (17.80%) Disaster Recovery
8 30 (15.71%) Problem Management
9 29 (15.18%) Cisco
10 26 (13.61%) Change Management
11 25 (13.09%) Agile Software Development
11 25 (13.09%) Service Design
12 23 (12.04%) Stakeholder Management
13 22 (11.52%) Project Management
13 22 (11.52%) Microsoft
13 22 (11.52%) Kalman Filter
14 21 (10.99%) SLA
14 21 (10.99%) LAN
14 21 (10.99%) WAN
15 20 (10.47%) Root Cause Analysis
16 17 (8.90%) Continuous Improvement
16 17 (8.90%) Business Continuity
17 16 (8.38%) Matrix Management
17 16 (8.38%) Linux
17 16 (8.38%) NHS
17 16 (8.38%) Management Information System
18 15 (7.85%) Analytical Skills
18 15 (7.85%) Firewall
19 14 (7.33%) Unix
19 14 (7.33%) Windows

Service Management
Co-occurring IT Skills in West Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (1.05%) Exchange Server 2010
1 2 (1.05%) MS Exchange
2 1 (0.52%) CMS
2 1 (0.52%) Exchange Server 2013
2 1 (0.52%) SharePoint
2 1 (0.52%) SharePoint 2013
2 1 (0.52%) Skype for Business
Applications
1 11 (5.76%) Microsoft Office
2 8 (4.19%) Microsoft Excel
3 3 (1.57%) Microsoft PowerPoint
Business Applications
1 1 (0.52%) Dynamics AX
Cloud Services
1 12 (6.28%) IaaS
2 10 (5.24%) SaaS
3 9 (4.71%) PaaS
4 8 (4.19%) Office 365
5 1 (0.52%) Amazon AWS
5 1 (0.52%) Cloud Computing
5 1 (0.52%) Microsoft Azure
5 1 (0.52%) Mimecast
5 1 (0.52%) OneDrive
Communications & Networking
1 21 (10.99%) LAN
1 21 (10.99%) WAN
2 15 (7.85%) Firewall
3 12 (6.28%) TCP/IP
4 10 (5.24%) DNS
4 10 (5.24%) Intrusion Detection
4 10 (5.24%) VoIP
4 10 (5.24%) Wireless
5 9 (4.71%) SAN
5 9 (4.71%) WLAN
6 5 (2.62%) DHCP
6 5 (2.62%) Internet
7 3 (1.57%) FTP
7 3 (1.57%) IP Telephony
7 3 (1.57%) MPLS
7 3 (1.57%) Unified Communications
8 2 (1.05%) IPsec
8 2 (1.05%) MVNO
8 2 (1.05%) Skype
8 2 (1.05%) VPN
Database & Business Intelligence
1 10 (5.24%) SQL Server
2 5 (2.62%) SQL Server 2008
3 1 (0.52%) Azure SQL Database
3 1 (0.52%) Big Data
3 1 (0.52%) RDBMS
3 1 (0.52%) Relational Database
General
1 58 (30.37%) Finance
2 9 (4.71%) Financial Institution
3 8 (4.19%) Retail
4 5 (2.62%) Marketing
5 3 (1.57%) Billing
6 1 (0.52%) Legal
6 1 (0.52%) Local Government
6 1 (0.52%) Manufacturing
Job Titles
1 51 (26.70%) Analyst
2 40 (20.94%) Service Manager
3 27 (14.14%) Service Analyst
4 22 (11.52%) IT Manager
5 20 (10.47%) IT Services Manager
6 16 (8.38%) Network Engineer
6 16 (8.38%) Service Management Manager
7 13 (6.81%) Incident Analyst
7 13 (6.81%) Incident Manager
8 12 (6.28%) Administrator
8 12 (6.28%) Systems Administrator
8 12 (6.28%) Transition Analyst
9 11 (5.76%) Linux Administrator
9 11 (5.76%) Linux Systems Administrator
9 11 (5.76%) Services Delivery Manager
9 11 (5.76%) Team Leader
10 10 (5.24%) ITIL Service Analyst
10 10 (5.24%) Service Transition Analyst
11 9 (4.71%) ITIL Manager
12 8 (4.19%) Senior Manager
Libraries, Frameworks & Software Standards
1 9 (4.71%) Web Services
2 7 (3.66%) .NET
3 1 (0.52%) .NET Framework
3 1 (0.52%) ASP.NET
3 1 (0.52%) CSS
3 1 (0.52%) HTML
3 1 (0.52%) Middleware
Miscellaneous
1 16 (8.38%) Management Information System
1 16 (8.38%) NHS
2 15 (7.85%) Analytical Skills
3 7 (3.66%) CMDB
4 5 (2.62%) Data Centre
4 5 (2.62%) Linux Command Line
4 5 (2.62%) Video Conferencing
5 3 (1.57%) RSA SecurID
5 3 (1.57%) User Experience
6 1 (0.52%) Client/Server
6 1 (0.52%) Digital Signage
6 1 (0.52%) Driving Licence
6 1 (0.52%) Freedom of Information
6 1 (0.52%) Public Cloud
6 1 (0.52%) Video\Live Streaming
Operating Systems
1 16 (8.38%) Linux
2 14 (7.33%) Unix
2 14 (7.33%) Windows
3 13 (6.81%) Red Hat Enterprise Linux
4 7 (3.66%) Windows 7
4 7 (3.66%) Windows Server
5 3 (1.57%) CentOS
5 3 (1.57%) Ubuntu
5 3 (1.57%) Windows Server 2008
6 2 (1.05%) HPUX
7 1 (0.52%) Debian
7 1 (0.52%) Fedora
7 1 (0.52%) SUSE
7 1 (0.52%) Windows 10
7 1 (0.52%) Windows 8
7 1 (0.52%) Windows Server 2003
Processes & Methodologies
1 127 (66.49%) ITIL
2 62 (32.46%) ITSM
3 53 (27.75%) Service Delivery
4 52 (27.23%) Incident Management
5 41 (21.47%) ITIL V3
6 34 (17.80%) Disaster Recovery
7 30 (15.71%) Problem Management
8 26 (13.61%) Change Management
9 25 (13.09%) Agile Software Development
9 25 (13.09%) Service Design
10 23 (12.04%) Stakeholder Management
11 22 (11.52%) Kalman Filter
11 22 (11.52%) Project Management
12 20 (10.47%) Root Cause Analysis
13 17 (8.90%) Business Continuity
13 17 (8.90%) Continuous Improvement
14 16 (8.38%) Matrix Management
15 14 (7.33%) Network Design
15 14 (7.33%) Ticket Management
16 9 (4.71%) Asset Management
Programming Languages
1 6 (3.14%) Shell Script
2 4 (2.09%) C
3 3 (1.57%) SQL
4 2 (1.05%) C#
4 2 (1.05%) PowerShell
5 1 (0.52%) Java
5 1 (0.52%) JavaScript
5 1 (0.52%) VB
Qualifications
1 12 (6.28%) ITIL Foundation Certificate
2 6 (3.14%) ITIL Certification
3 5 (2.62%) Cisco Certification
4 4 (2.09%) CCIE
4 4 (2.09%) CCNA
5 3 (1.57%) CCIE Routing and Switching
5 3 (1.57%) MCITP
5 3 (1.57%) MCSE
5 3 (1.57%) Microsoft Certification
6 2 (1.05%) CCNP
6 2 (1.05%) HNC
6 2 (1.05%) NVQ Level 4
7 1 (0.52%) CISA
7 1 (0.52%) CISSP
7 1 (0.52%) PRINCE2 Practitioner
7 1 (0.52%) SC Cleared
7 1 (0.52%) Security Cleared
Quality Assurance & Compliance
1 21 (10.99%) SLA
2 7 (3.66%) ISO/IEC 20000
3 3 (1.57%) ISO/IEC 27001
3 3 (1.57%) PMO
4 1 (0.52%) COBIT
4 1 (0.52%) GDPR
4 1 (0.52%) ISO 9001
4 1 (0.52%) PCI DSS
4 1 (0.52%) QA
System Software
1 13 (6.81%) Active Directory
2 4 (2.09%) VMware Infrastructure
3 2 (1.05%) XenDesktop
4 1 (0.52%) Hyper-V
4 1 (0.52%) vSphere
Systems Management
1 11 (5.76%) SCCM
2 8 (4.19%) SCOM
3 4 (2.09%) Symantec Endpoint Protection
4 3 (1.57%) Microsoft Data Protection Manager
4 3 (1.57%) Norton AntiVirus
5 2 (1.05%) XenMobile
6 1 (0.52%) Aspera SmartTrack
6 1 (0.52%) OpenView
6 1 (0.52%) WMI
Vendors
1 29 (15.18%) Cisco
2 22 (11.52%) Microsoft
3 13 (6.81%) Red Hat
4 11 (5.76%) Avaya
5 8 (4.19%) HP
6 7 (3.66%) Oracle
6 7 (3.66%) ServiceNow
6 7 (3.66%) Symantec
7 6 (3.14%) VMware
8 5 (2.62%) Citrix
8 5 (2.62%) Snow
9 4 (2.09%) CheckPoint
9 4 (2.09%) Dell
9 4 (2.09%) Remedy
9 4 (2.09%) Salesforce.com
10 3 (1.57%) CommVault
11 2 (1.05%) 3PAR
12 1 (0.52%) Capita
12 1 (0.52%) F5
12 1 (0.52%) Ivanti