Period
to 26 May 2018

The following table provides summary statistics for permanent job vacancies advertised in West Yorkshire with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 26 May 2018 with a comparison to the same period in the previous 2 years.

Service Management
Yorkshire > West Yorkshire
6 months to
26 May 2018
Same period 2017 Same period 2016
Rank 95 110 101
Rank change year-on-year +15 -9 -20
Permanent jobs citing Service Management 194 180 251
As % of all permanent IT jobs advertised in West Yorkshire 2.90% 2.55% 2.96%
As % of the Processes & Methodologies category 3.11% 2.76% 3.25%
Number of salaries quoted 140 153 178
West Yorkshire median annual salary £40,750 £40,000 £42,000
Median salary % change year-on-year +1.88% -4.76% +17.48%
10th Percentile £19,500 £28,000 £27,274
90th Percentile £65,250 £68,750 £55,000
Yorkshire median annual salary £42,500 £37,500 £40,500
% change year-on-year +13.33% -7.41% +15.71%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in West Yorkshire with a requirement for process or methodology skills.

All Process and Methodology Skills
West Yorkshire
Permanent vacancies with a requirement for process or methodology skills 6,230 6,522 7,724
As % of all permanent IT jobs advertised in West Yorkshire 92.97% 92.26% 91.15%
Number of salaries quoted 5,320 5,657 6,385
West Yorkshire median annual salary £45,000 £42,500 £41,000
Median salary % change year-on-year +5.88% +3.66% +2.50%
10th Percentile £27,500 £26,750 £27,000
90th Percentile £62,500 £62,500 £61,250
Yorkshire median annual salary £43,000 £42,500 £40,000
% change year-on-year +1.18% +6.25% -

Service Management
Job Vacancy Trend in West Yorkshire

Job postings citing Service Management as a percentage of all IT jobs advertised in West Yorkshire.

Job vacancy trend for Service Management in West Yorkshire

Service Management
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in West Yorkshire.

Salary trend for Service Management in West Yorkshire

Service Management
Salary Histogram in West Yorkshire

The salary distribution of IT jobs citing Service Management in West Yorkshire over the 6 months to 26 May 2018.

Salary histogram for Service Management in West Yorkshire

Service Management
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the West Yorkshire region over the 6 months to 26 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds +27 148 £45,000 +10.43% 16
Bradford -9 26 £32,500 -23.53% 4
Wakefield -17 4 £38,500 +10.79%
Castleford +1 2 £18,000 -55.00% 1
Halifax +28 1 £40,000 -
Service Management
Yorkshire

For the 6 months to 26 May 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Yorkshire region with a requirement for Service Management.

1 144 (74.23%) ITIL
2 83 (42.78%) ITSM
3 75 (38.66%) Finance
4 59 (30.41%) Incident Management
5 55 (28.35%) ITIL V3
6 49 (25.26%) Agile Software Development
7 37 (19.07%) Problem Management
8 35 (18.04%) Service Delivery
9 34 (17.53%) Microsoft
10 33 (17.01%) Management Information System
11 31 (15.98%) Stakeholder Management
11 31 (15.98%) Analytical Skills
12 29 (14.95%) Change Management
13 27 (13.92%) Project Management
13 27 (13.92%) SLA
14 25 (12.89%) Matrix Management
14 25 (12.89%) Problem-Solving
15 24 (12.37%) IaaS
15 24 (12.37%) Business Intelligence
16 23 (11.86%) Disaster Recovery
17 21 (10.82%) Microsoft Office
17 21 (10.82%) Microsoft Excel
17 21 (10.82%) SaaS
17 21 (10.82%) DevOps
18 20 (10.31%) PaaS
18 20 (10.31%) Financial Institution
18 20 (10.31%) Test Automation
19 19 (9.79%) IT Strategy
20 18 (9.28%) Kalman Filter
21 16 (8.25%) Retail

Service Management
Co-occurring IT Skills in West Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (3.09%) Apache Spark
2 4 (2.06%) MS Exchange
3 2 (1.03%) SharePoint
4 1 (0.52%) CMS
Applications
1 21 (10.82%) Microsoft Excel
1 21 (10.82%) Microsoft Office
2 5 (2.58%) Microsoft PowerPoint
3 3 (1.55%) MS Visio
Business Applications
1 4 (2.06%) Dynamics AX
2 1 (0.52%) Dynamics CRM
Cloud Services
1 24 (12.37%) IaaS
2 21 (10.82%) SaaS
3 20 (10.31%) PaaS
4 14 (7.22%) Microsoft Azure
5 11 (5.67%) Amazon AWS
6 3 (1.55%) Dynamics 365
6 3 (1.55%) Office 365
7 2 (1.03%) Google Cloud Platform
Communications & Networking
1 13 (6.70%) LAN
1 13 (6.70%) WAN
2 11 (5.67%) Firewall
3 10 (5.15%) Intrusion Detection
3 10 (5.15%) VoIP
3 10 (5.15%) WLAN
4 5 (2.58%) Internet
5 4 (2.06%) Intranet
5 4 (2.06%) IP Telephony
6 3 (1.55%) DHCP
6 3 (1.55%) DNS
6 3 (1.55%) FTP
6 3 (1.55%) Wireless
7 2 (1.03%) MVNO
7 2 (1.03%) Network Security
7 2 (1.03%) SSL
8 1 (0.52%) IPv4
8 1 (0.52%) SMS
8 1 (0.52%) VPN
8 1 (0.52%) xDSL
Database & Business Intelligence
1 16 (8.25%) SQL Server
2 8 (4.12%) Azure SQL Database
3 6 (3.09%) Hadoop
4 3 (1.55%) Big Data
4 3 (1.55%) Crystal Reports
4 3 (1.55%) Power BI
4 3 (1.55%) RDBMS
4 3 (1.55%) Relational Database
4 3 (1.55%) SQL Server 2008
5 2 (1.03%) Data Warehouse
5 2 (1.03%) QlikView
5 2 (1.03%) SQL Server Integration Services
5 2 (1.03%) SQL Server Reporting Services
Development Applications
1 10 (5.15%) Atlassian Bamboo
1 10 (5.15%) Bitbucket
1 10 (5.15%) JIRA
2 5 (2.58%) Selenium
2 5 (2.58%) TestComplete
General
1 75 (38.66%) Finance
2 20 (10.31%) Financial Institution
3 16 (8.25%) Retail
4 15 (7.73%) Marketing
5 9 (4.64%) Billing
6 7 (3.61%) Local Government
7 6 (3.09%) Legal
8 4 (2.06%) Publishing
9 2 (1.03%) Law
10 1 (0.52%) Manufacturing
10 1 (0.52%) Telecoms
Job Titles
1 44 (22.68%) Analyst
2 42 (21.65%) Service Manager
3 28 (14.43%) Service Analyst
4 26 (13.40%) IT Manager
5 22 (11.34%) Incident Manager
5 22 (11.34%) IT Services Manager
6 15 (7.73%) Service Management Manager
7 14 (7.22%) Network Engineer
8 11 (5.67%) Senior Manager
9 10 (5.15%) Service Desk Analyst
10 8 (4.12%) 1st Line Support
10 8 (4.12%) Delivery Manager
10 8 (4.12%) DevOps Engineer
10 8 (4.12%) ITIL Service Analyst
11 7 (3.61%) Incident Analyst
11 7 (3.61%) Service Transition Analyst
11 7 (3.61%) Services Delivery Manager
11 7 (3.61%) Support Analyst
11 7 (3.61%) Transition Analyst
12 6 (3.09%) Senior Service Manager
Libraries, Frameworks & Software Standards
1 12 (6.19%) Web Services
2 8 (4.12%) .NET
3 6 (3.09%) .NET Core
3 6 (3.09%) Node.js
4 5 (2.58%) Middleware
5 1 (0.52%) .NET Framework
5 1 (0.52%) JDBC
5 1 (0.52%) LDAP
5 1 (0.52%) ODBC
5 1 (0.52%) REST
5 1 (0.52%) SAML
Miscellaneous
1 33 (17.01%) Management Information System
2 31 (15.98%) Analytical Skills
3 15 (7.73%) NHS
4 9 (4.64%) Hybrid Cloud
5 8 (4.12%) CMDB
5 8 (4.12%) Self-Motivation
6 5 (2.58%) Data Centre
7 4 (2.06%) Blackberry
7 4 (2.06%) User Experience
7 4 (2.06%) Video Conferencing
8 3 (1.55%) RSA SecurID
9 2 (1.03%) Public Cloud
9 2 (1.03%) Virtual Team
10 1 (0.52%) Client/Server
10 1 (0.52%) Freedom of Information
10 1 (0.52%) Replication
Operating Systems
1 12 (6.19%) Windows
2 5 (2.58%) Apple iOS
3 3 (1.55%) Windows 10
4 2 (1.03%) Linux
4 2 (1.03%) Windows Server
5 1 (0.52%) Android
5 1 (0.52%) Mac OS
5 1 (0.52%) Mac OS X
5 1 (0.52%) Red Hat Enterprise Linux
5 1 (0.52%) Unix
Processes & Methodologies
1 144 (74.23%) ITIL
2 83 (42.78%) ITSM
3 59 (30.41%) Incident Management
4 55 (28.35%) ITIL V3
5 49 (25.26%) Agile Software Development
6 37 (19.07%) Problem Management
7 35 (18.04%) Service Delivery
8 31 (15.98%) Stakeholder Management
9 29 (14.95%) Change Management
10 27 (13.92%) Project Management
11 25 (12.89%) Matrix Management
11 25 (12.89%) Problem-Solving
12 24 (12.37%) Business Intelligence
13 23 (11.86%) Disaster Recovery
14 21 (10.82%) DevOps
15 20 (10.31%) Test Automation
16 19 (9.79%) IT Strategy
17 18 (9.28%) Kalman Filter
18 16 (8.25%) Asset Management
19 15 (7.73%) Configuration Management
Programming Languages
1 13 (6.70%) SQL
2 11 (5.67%) PowerShell
3 7 (3.61%) C
3 7 (3.61%) VB
4 6 (3.09%) Bash Shell
4 6 (3.09%) C#
4 6 (3.09%) C++
4 6 (3.09%) Java
4 6 (3.09%) JavaScript
4 6 (3.09%) Perl
4 6 (3.09%) Python
5 2 (1.03%) Shell Script
5 2 (1.03%) T-SQL
Qualifications
1 14 (7.22%) ITIL Foundation Certificate
2 10 (5.15%) ITIL Certification
3 9 (4.64%) Microsoft Certification
4 5 (2.58%) MCITP
4 5 (2.58%) MCSE
5 4 (2.06%) A+ Certification
5 4 (2.06%) CCNA
5 4 (2.06%) Cisco Certification
5 4 (2.06%) MCP
6 3 (1.55%) CCIE
6 3 (1.55%) CCIE Routing and Switching
7 1 (0.52%) CCNP
7 1 (0.52%) CISA
7 1 (0.52%) CISSP
7 1 (0.52%) Degree
7 1 (0.52%) SC Cleared
7 1 (0.52%) Security Cleared
Quality Assurance & Compliance
1 27 (13.92%) SLA
2 10 (5.15%) ISO/IEC 27001
3 7 (3.61%) QA
4 6 (3.09%) PCI DSS
5 4 (2.06%) ISO/IEC 20000
5 4 (2.06%) PMO
6 1 (0.52%) COBIT
6 1 (0.52%) GDPR
6 1 (0.52%) ISO 22301
System Software
1 14 (7.22%) Active Directory
2 2 (1.03%) Virtual Machines
2 2 (1.03%) VMware Infrastructure
Systems Management
1 8 (4.12%) SCCM
2 5 (2.58%) Norton AntiVirus
3 4 (2.06%) WSUS
4 3 (1.55%) Microsoft Data Protection Manager
5 2 (1.03%) Nessus
6 1 (0.52%) OpenView
6 1 (0.52%) Single Sign-On
6 1 (0.52%) Terraform
Vendors
1 34 (17.53%) Microsoft
2 9 (4.64%) Cisco
3 7 (3.61%) Xerox
4 6 (3.09%) Citrix
5 5 (2.58%) Remedy
5 5 (2.58%) Symantec
6 4 (2.06%) Apple
6 4 (2.06%) ATG
6 4 (2.06%) CheckPoint
6 4 (2.06%) hybris
6 4 (2.06%) Salesforce.com
6 4 (2.06%) SAP
6 4 (2.06%) Snow
6 4 (2.06%) VMware
7 3 (1.55%) Avaya
7 3 (1.55%) CommVault
7 3 (1.55%) ServiceNow
8 2 (1.03%) Oracle
8 2 (1.03%) Red Hat
8 2 (1.03%) Sophos