Period
to 25 May 2020

The following table provides summary statistics for permanent job vacancies advertised in West Yorkshire with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 25 May 2020 with a comparison to the same period in the previous 2 years.

Service Management
Yorkshire > West Yorkshire
6 months to
25 May 2020
Same period 2019 Same period 2018
Rank 112 92 96
Rank change year-on-year -20 +4 +11
Permanent jobs citing Service Management 62 138 194
As % of all permanent jobs advertised in West Yorkshire 1.96% 3.02% 2.89%
As % of the Processes & Methodologies category 2.10% 3.28% 3.08%
Number of salaries quoted 44 122 140
Median annual salary £55,000 £42,500 £40,750
Median salary % change year-on-year +29.41% +4.29% +1.88%
10th Percentile £31,250 £21,325 £19,500
90th Percentile £83,450 £72,000 £65,250
Yorkshire median annual salary £45,000 £43,500 £42,500
% change year-on-year +3.45% +2.35% +13.33%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in West Yorkshire with a requirement for process or methodology skills.

All Process and Methodology Skills
West Yorkshire
Permanent vacancies with a requirement for process or methodology skills 2,955 4,204 6,301
As % of all permanent IT jobs advertised in West Yorkshire 93.45% 92.01% 93.99%
Number of salaries quoted 2,496 3,581 5,374
Median annual salary £47,500 £44,000 £45,000
Median salary % change year-on-year +7.95% -2.22% +5.88%
10th Percentile £28,328 £27,500 £27,500
90th Percentile £70,000 £65,000 £62,500
Yorkshire median annual salary £47,500 £42,500 £42,500
% change year-on-year +11.76% - -

Service Management
Job Vacancy Trend in West Yorkshire

Job postings citing Service Management as a proportion of all IT jobs advertised in West Yorkshire.

Job vacancy trend for Service Management in West Yorkshire

Service Management
Salary Trend in West Yorkshire

3-month moving average salary quoted in jobs citing Service Management in West Yorkshire.

Salary trend for Service Management in West Yorkshire

Service Management
Salary Histogram in West Yorkshire

Salary distribution for jobs citing Service Management in West Yorkshire over the 6 months to 25 May 2020.

Salary histogram for Service Management in West Yorkshire

Service Management
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the West Yorkshire region over the 6 months to 25 May 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds +4 49 £57,500 +28.85% 1
Bradford -4 8 £55,000 +15.79% 2
Wakefield -10 3 £72,500 +104.60%
Service Management
Yorkshire

For the 6 months to 25 May 2020, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Yorkshire region with a requirement for Service Management.

1 37 (59.68%) ITIL
2 22 (35.48%) Service Delivery
3 19 (30.65%) ITSM
3 19 (30.65%) Finance
3 19 (30.65%) Agile Software Development
3 19 (30.65%) ITIL V3
4 17 (27.42%) Problem-Solving
5 16 (25.81%) Mentoring
6 13 (20.97%) Disaster Recovery
7 12 (19.35%) Microsoft
8 11 (17.74%) SLA
8 11 (17.74%) SQL
8 11 (17.74%) Stakeholder Management
8 11 (17.74%) Incident Management
9 10 (16.13%) ISO/IEC 27001
9 10 (16.13%) SQL Server
9 10 (16.13%) Windows
9 10 (16.13%) DevOps
9 10 (16.13%) Continuous Improvement
9 10 (16.13%) Tech Ops
10 9 (14.52%) Office 365
10 9 (14.52%) Change Management
10 9 (14.52%) Project Management
11 8 (12.90%) Business Intelligence
11 8 (12.90%) ITIL Certification
11 8 (12.90%) CRM
11 8 (12.90%) .NET
11 8 (12.90%) Law
11 8 (12.90%) Workflow
11 8 (12.90%) ServiceNow

Service Management
Co-occurring IT Skills in West Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (9.68%) SharePoint
2 4 (6.45%) Exchange Server 2010
2 4 (6.45%) IIS
2 4 (6.45%) MS Exchange
3 1 (1.61%) Confluence
3 1 (1.61%) Red Hat Fuse
3 1 (1.61%) Skype for Business
Applications
1 3 (4.84%) Microsoft Office
2 2 (3.23%) Microsoft Excel
3 1 (1.61%) Microsoft Project
3 1 (1.61%) MS Visio
Business Applications
1 7 (11.29%) assyst
2 6 (9.68%) Carpe Diem
2 6 (9.68%) Elite 3E
3 5 (8.06%) Remedy ITSM
Cloud Services
1 9 (14.52%) Office 365
2 8 (12.90%) AWS
3 6 (9.68%) Azure
3 6 (9.68%) Power Platform
4 1 (1.61%) Amazon CloudWatch
4 1 (1.61%) Amazon GuardDuty
4 1 (1.61%) CloudBees
4 1 (1.61%) SaaS
Communications & Networking
1 1 (1.61%) Firewall
1 1 (1.61%) HTTP
1 1 (1.61%) Internet
1 1 (1.61%) Intranet
1 1 (1.61%) Skype
1 1 (1.61%) Wi-Fi
1 1 (1.61%) Wireless
Database & Business Intelligence
1 10 (16.13%) SQL Server
2 6 (9.68%) Power BI
3 4 (6.45%) SQL Server 2012
3 4 (6.45%) SQL Server 2014
3 4 (6.45%) SQL Server 2016
4 2 (3.23%) Data Warehouse
5 1 (1.61%) Relational Database
Development Applications
1 2 (3.23%) JIRA
General
1 19 (30.65%) Finance
2 8 (12.90%) Law
3 6 (9.68%) Public Sector
4 5 (8.06%) Legal
5 2 (3.23%) Telecoms
6 1 (1.61%) Financial Institution
6 1 (1.61%) Retail
Job Titles
1 13 (20.97%) Service Manager
2 11 (17.74%) Analyst
3 8 (12.90%) Delivery Manager
3 8 (12.90%) Service Analyst
3 8 (12.90%) Service Delivery Manager
4 6 (9.68%) Developer
5 5 (8.06%) Service Transition Analyst
5 5 (8.06%) ServiceNow Developer
5 5 (8.06%) Transition Analyst
6 4 (6.45%) Infrastructure Engineer
6 4 (6.45%) IT Manager
6 4 (6.45%) Senior Infrastructure Engineer
7 3 (4.84%) Applications Manager
7 3 (4.84%) Applications Support
7 3 (4.84%) Head of Support
7 3 (4.84%) IT Analyst
7 3 (4.84%) IT Services Manager
7 3 (4.84%) IT Support
7 3 (4.84%) Service Desk Analyst
8 2 (3.23%) Head of Architecture
Libraries, Frameworks & Software Standards
1 8 (12.90%) .NET
2 6 (9.68%) ODBC
3 5 (8.06%) CSS
3 5 (8.06%) HTML
3 5 (8.06%) XML
4 4 (6.45%) Ajax
4 4 (6.45%) AngularJS
4 4 (6.45%) jQuery
5 1 (1.61%) COM
5 1 (1.61%) LDAP
5 1 (1.61%) REST
5 1 (1.61%) SOAP
5 1 (1.61%) Velocity
Miscellaneous
1 8 (12.90%) Analytical Skills
2 7 (11.29%) Mainframe
2 7 (11.29%) Management Information System
2 7 (11.29%) Self-Motivation
3 6 (9.68%) Virtual Team
4 2 (3.23%) Data Centre
5 1 (1.61%) Enterprise Software
5 1 (1.61%) Handset
5 1 (1.61%) iPad
5 1 (1.61%) Public Cloud
5 1 (1.61%) User Experience
Operating Systems
1 10 (16.13%) Windows
2 6 (9.68%) Windows Server
3 2 (3.23%) Apple iOS
3 2 (3.23%) Windows 10
4 1 (1.61%) Android
4 1 (1.61%) Linux
4 1 (1.61%) Ubuntu
4 1 (1.61%) Windows 7
4 1 (1.61%) Windows Server 2012
4 1 (1.61%) Windows XP
4 1 (1.61%) zOS
Processes & Methodologies
1 37 (59.68%) ITIL
2 22 (35.48%) Service Delivery
3 19 (30.65%) Agile Software Development
3 19 (30.65%) ITIL V3
3 19 (30.65%) ITSM
4 17 (27.42%) Problem-Solving
5 16 (25.81%) Mentoring
6 13 (20.97%) Disaster Recovery
7 11 (17.74%) Incident Management
7 11 (17.74%) Stakeholder Management
8 10 (16.13%) Continuous Improvement
8 10 (16.13%) DevOps
8 10 (16.13%) Tech Ops
9 9 (14.52%) Change Management
9 9 (14.52%) Project Management
10 8 (12.90%) Business Intelligence
10 8 (12.90%) CRM
10 8 (12.90%) Workflow
11 7 (11.29%) Acceptance Criteria
11 7 (11.29%) People Management
Programming Languages
1 11 (17.74%) SQL
2 6 (9.68%) T-SQL
3 2 (3.23%) JavaScript
4 1 (1.61%) Java
4 1 (1.61%) Python
Qualifications
1 8 (12.90%) ITIL Certification
2 4 (6.45%) MCSE
2 4 (6.45%) Microsoft Certification
3 2 (3.23%) Degree
4 1 (1.61%) SC Cleared
4 1 (1.61%) Security Cleared
Quality Assurance & Compliance
1 11 (17.74%) SLA
2 10 (16.13%) ISO/IEC 27001
3 7 (11.29%) QA
4 1 (1.61%) Government Security Classifications
4 1 (1.61%) NCSC
4 1 (1.61%) PA-DSS
System Software
1 6 (9.68%) Virtual Desktop
2 4 (6.45%) VMware ESXi
3 1 (1.61%) Active Directory
3 1 (1.61%) BitLocker
3 1 (1.61%) Firmware
Systems Management
1 2 (3.23%) SCCM
2 1 (1.61%) Single Sign-On
2 1 (1.61%) ZABBIX
Vendors
1 12 (19.35%) Microsoft
2 8 (12.90%) ServiceNow
3 7 (11.29%) iManage
3 7 (11.29%) Intapp
4 6 (9.68%) Oracle
4 6 (9.68%) PeopleSoft
4 6 (9.68%) Remedy
4 6 (9.68%) Workday
5 5 (8.06%) SolarWinds
6 4 (6.45%) Cisco
6 4 (6.45%) Citrix
6 4 (6.45%) NetApp
6 4 (6.45%) VMware
7 2 (3.23%) Salesforce.com
8 1 (1.61%) Apple
8 1 (1.61%) Capita
8 1 (1.61%) HP
8 1 (1.61%) McAfee
8 1 (1.61%) Mitel
8 1 (1.61%) Red Hat