Period
to 21 August 2018

The following table provides summary statistics for permanent job vacancies advertised in West Yorkshire with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 21 August 2018 with a comparison to the same period in the previous 2 years.

Service Management
Yorkshire > West Yorkshire
6 months to
21 Aug 2018
Same period 2017 Same period 2016
Rank 79 118 79
Rank change year-on-year +39 -39 +16
Permanent jobs citing Service Management 200 169 279
As % of all permanent IT jobs advertised in West Yorkshire 3.25% 2.44% 3.48%
As % of the Processes & Methodologies category 3.51% 2.61% 3.73%
Number of salaries quoted 159 118 196
West Yorkshire median annual salary £35,000 £38,750 £42,500
Median salary % change year-on-year -9.68% -8.82% +14.86%
10th Percentile £18,000 £23,000 £29,750
90th Percentile £65,000 £54,091 £70,000
Yorkshire median annual salary £40,000 £37,500 £42,000
% change year-on-year +6.67% -10.71% +12.19%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in West Yorkshire with a requirement for process or methodology skills.

All Process and Methodology Skills
West Yorkshire
Permanent vacancies with a requirement for process or methodology skills 5,703 6,485 7,484
As % of all permanent IT jobs advertised in West Yorkshire 92.76% 93.71% 93.47%
Number of salaries quoted 4,814 5,494 6,230
West Yorkshire median annual salary £45,000 £42,500 £40,500
Median salary % change year-on-year +5.88% +4.94% +1.25%
10th Percentile £26,250 £26,500 £26,250
90th Percentile £63,750 £62,500 £62,500
Yorkshire median annual salary £44,000 £42,500 £40,000
% change year-on-year +3.53% +6.25% -

Service Management
Job Vacancy Trend in West Yorkshire

Job postings citing Service Management as a percentage of all IT jobs advertised in West Yorkshire.

Job vacancy trend for Service Management in West Yorkshire

Service Management
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in West Yorkshire.

Salary trend for Service Management in West Yorkshire

Service Management
Salary Histogram in West Yorkshire

The salary distribution of IT jobs citing Service Management in West Yorkshire over the 6 months to 21 August 2018.

Salary histogram for Service Management in West Yorkshire

Service Management
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the West Yorkshire region over the 6 months to 21 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds +54 152 £40,000 -2.44% 13
Bradford -3 17 £42,000 +13.51% 2
Wakefield -12 10 £26,000 -50.48% 1
Halifax +25 4 £32,500 - 1
Castleford -4 2 £18,000 -55.00% 1
Batley - 1 £18,000 -
Service Management
Yorkshire

For the 6 months to 21 August 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Yorkshire region with a requirement for Service Management.

1 138 (69.00%) ITIL
2 98 (49.00%) ITSM
3 92 (46.00%) Finance
4 59 (29.50%) Incident Management
5 50 (25.00%) Microsoft
6 45 (22.50%) Agile Software Development
7 44 (22.00%) Problem Management
8 41 (20.50%) SLA
8 41 (20.50%) ITIL V3
8 41 (20.50%) Analytical Skills
9 35 (17.50%) Management Information System
9 35 (17.50%) Change Management
10 31 (15.50%) Microsoft Azure
10 31 (15.50%) Problem-Solving
11 30 (15.00%) Windows
12 29 (14.50%) Microsoft Office
13 27 (13.50%) Service Delivery
13 27 (13.50%) Test Automation
14 26 (13.00%) Retail
15 24 (12.00%) Time Management
15 24 (12.00%) Amazon AWS
15 24 (12.00%) IaaS
15 24 (12.00%) IT Strategy
16 23 (11.50%) Process Improvement
16 23 (11.50%) Disaster Recovery
16 23 (11.50%) SQL Server
16 23 (11.50%) SQL
16 23 (11.50%) Active Directory
16 23 (11.50%) Business Intelligence
17 22 (11.00%) PowerShell

Service Management
Co-occurring IT Skills in West Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (5.00%) Apache Spark
1 10 (5.00%) SharePoint
2 7 (3.50%) CMS
3 4 (2.00%) MS Exchange
4 2 (1.00%) Skype for Business
5 1 (0.50%) BizTalk Server
Applications
1 29 (14.50%) Microsoft Office
2 20 (10.00%) Microsoft Excel
3 8 (4.00%) Microsoft PowerPoint
4 4 (2.00%) MS Visio
5 2 (1.00%) Acrobat
Business Applications
1 5 (2.50%) Dynamics CRM
2 4 (2.00%) Dynamics AX
3 1 (0.50%) Remedy ITSM
Cloud Services
1 31 (15.50%) Microsoft Azure
2 24 (12.00%) Amazon AWS
2 24 (12.00%) IaaS
3 19 (9.50%) SaaS
4 18 (9.00%) PaaS
5 12 (6.00%) Dynamics 365
6 8 (4.00%) Office 365
7 2 (1.00%) Google Cloud Platform
8 1 (0.50%) Cloud Computing
Communications & Networking
1 12 (6.00%) LAN
1 12 (6.00%) WAN
2 7 (3.50%) Internet
3 4 (2.00%) IP Telephony
4 3 (1.50%) Firewall
4 3 (1.50%) SSL
4 3 (1.50%) TCP/IP
4 3 (1.50%) VLAN
4 3 (1.50%) VoIP
4 3 (1.50%) Wi-Fi
5 2 (1.00%) DHCP
5 2 (1.00%) DNS
5 2 (1.00%) HTTP
5 2 (1.00%) NAS
5 2 (1.00%) NetScaler
5 2 (1.00%) Network Security
5 2 (1.00%) SAN
5 2 (1.00%) Skype
5 2 (1.00%) VPN
5 2 (1.00%) Wireless
Database & Business Intelligence
1 23 (11.50%) SQL Server
2 10 (5.00%) Hadoop
3 7 (3.50%) Azure SQL Database
4 5 (2.50%) SQL Server Integration Services
5 4 (2.00%) SQL Server Reporting Services
6 3 (1.50%) Big Data
6 3 (1.50%) Crystal Reports
6 3 (1.50%) Power BI
6 3 (1.50%) RDBMS
6 3 (1.50%) Relational Database
7 2 (1.00%) Data Warehouse
7 2 (1.00%) QlikView
Development Applications
1 17 (8.50%) Atlassian Bamboo
1 17 (8.50%) Bitbucket
1 17 (8.50%) JIRA
2 5 (2.50%) Selenium
2 5 (2.50%) TestComplete
3 4 (2.00%) Visual Studio
General
1 92 (46.00%) Finance
2 26 (13.00%) Retail
3 18 (9.00%) Financial Institution
4 17 (8.50%) Marketing
5 8 (4.00%) Legal
6 7 (3.50%) Billing
7 6 (3.00%) Local Government
8 4 (2.00%) Publishing
9 2 (1.00%) Banking
9 2 (1.00%) Law
9 2 (1.00%) Telecoms
10 1 (0.50%) Back Office
10 1 (0.50%) Pharmaceutical
Job Titles
1 55 (27.50%) Analyst
2 38 (19.00%) Service Analyst
3 24 (12.00%) Service Desk Analyst
4 22 (11.00%) Incident Manager
4 22 (11.00%) Service Manager
5 18 (9.00%) Senior Manager
6 17 (8.50%) IT Manager
7 14 (7.00%) Support Engineer
8 11 (5.50%) DevOps Engineer
9 10 (5.00%) Senior Incident Manager
10 9 (4.50%) Applications Support
10 9 (4.50%) IT Analyst
10 9 (4.50%) Support Analyst
11 8 (4.00%) Applications Engineer
11 8 (4.00%) Applications Support Engineer
11 8 (4.00%) Senior Service Manager
12 7 (3.50%) Delivery Manager
13 6 (3.00%) Security Specialist
13 6 (3.00%) Service Management Manager
14 5 (2.50%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 11 (5.50%) .NET
2 10 (5.00%) .NET Core
2 10 (5.00%) Node.js
3 5 (2.50%) Middleware
4 3 (1.50%) Web Services
5 1 (0.50%) JDBC
5 1 (0.50%) LDAP
5 1 (0.50%) ODBC
5 1 (0.50%) REST
5 1 (0.50%) SAML
Miscellaneous
1 41 (20.50%) Analytical Skills
2 35 (17.50%) Management Information System
3 19 (9.50%) Self-Motivation
4 16 (8.00%) Hybrid Cloud
5 14 (7.00%) NHS
6 10 (5.00%) CMDB
7 6 (3.00%) Data Centre
8 4 (2.00%) Blackberry
8 4 (2.00%) Robotics
8 4 (2.00%) Video Conferencing
9 3 (1.50%) Driving Licence
10 2 (1.00%) User Experience
10 2 (1.00%) Virtual Team
11 1 (0.50%) Client/Server
11 1 (0.50%) Freedom of Information
11 1 (0.50%) Public Cloud
11 1 (0.50%) Replication
Operating Systems
1 30 (15.00%) Windows
2 12 (6.00%) Windows Server
3 10 (5.00%) Windows Server 2012
4 8 (4.00%) Windows 10
4 8 (4.00%) Windows 7
4 8 (4.00%) Windows Server 2008
5 5 (2.50%) Apple iOS
5 5 (2.50%) Windows 8
6 3 (1.50%) Android
7 2 (1.00%) Windows Vista
7 2 (1.00%) Windows XP
8 1 (0.50%) Linux
8 1 (0.50%) Mac OS
8 1 (0.50%) Mac OS X
8 1 (0.50%) Red Hat Enterprise Linux
Processes & Methodologies
1 138 (69.00%) ITIL
2 98 (49.00%) ITSM
3 59 (29.50%) Incident Management
4 45 (22.50%) Agile Software Development
5 44 (22.00%) Problem Management
6 41 (20.50%) ITIL V3
7 35 (17.50%) Change Management
8 31 (15.50%) Problem-Solving
9 27 (13.50%) Service Delivery
9 27 (13.50%) Test Automation
10 24 (12.00%) IT Strategy
10 24 (12.00%) Time Management
11 23 (11.50%) Business Intelligence
11 23 (11.50%) Disaster Recovery
11 23 (11.50%) Process Improvement
12 21 (10.50%) Project Management
13 20 (10.00%) DevOps
13 20 (10.00%) Stakeholder Management
14 19 (9.50%) Configuration Management
14 19 (9.50%) Matrix Management
Programming Languages
1 23 (11.50%) SQL
2 22 (11.00%) PowerShell
3 10 (5.00%) Bash Shell
3 10 (5.00%) C#
3 10 (5.00%) C++
3 10 (5.00%) Java
3 10 (5.00%) JavaScript
3 10 (5.00%) Perl
3 10 (5.00%) Python
4 7 (3.50%) C
5 6 (3.00%) VB
6 4 (2.00%) T-SQL
7 1 (0.50%) Shell Script
Qualifications
1 22 (11.00%) ITIL Foundation Certificate
2 16 (8.00%) ITIL Certification
3 6 (3.00%) Microsoft Certification
4 4 (2.00%) A+ Certification
4 4 (2.00%) Degree
4 4 (2.00%) MCP
5 2 (1.00%) MCITP
5 2 (1.00%) MCSE
6 1 (0.50%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 41 (20.50%) SLA
2 17 (8.50%) ISO/IEC 27001
3 7 (3.50%) QA
4 6 (3.00%) PCI DSS
5 5 (2.50%) PMO
6 1 (0.50%) ISO 22301
6 1 (0.50%) ISO/IEC 20000
System Software
1 23 (11.50%) Active Directory
2 5 (2.50%) VMware Infrastructure
2 5 (2.50%) vSphere
3 3 (1.50%) VMware Server
4 2 (1.00%) Hyper-V
4 2 (1.00%) Virtual Machines
4 2 (1.00%) VMware ESXi
Systems Management
1 8 (4.00%) SCCM
2 4 (2.00%) WSUS
3 2 (1.00%) Nessus
3 2 (1.00%) Norton AntiVirus
3 2 (1.00%) vCenter Server
4 1 (0.50%) Single Sign-On
4 1 (0.50%) Terraform
Vendors
1 50 (25.00%) Microsoft
2 9 (4.50%) VMware
3 8 (4.00%) Blue Prism
3 8 (4.00%) Citrix
3 8 (4.00%) UiPath
4 6 (3.00%) Apple
4 6 (3.00%) SAP
4 6 (3.00%) Xerox
5 5 (2.50%) ServiceNow
6 4 (2.00%) ATG
6 4 (2.00%) Cisco
6 4 (2.00%) hybris
7 3 (1.50%) Adobe
7 3 (1.50%) Aruba
7 3 (1.50%) HP
7 3 (1.50%) Oracle
8 2 (1.00%) Red Hat
8 2 (1.00%) SOTI
8 2 (1.00%) Symantec
8 2 (1.00%) Tableau