Period
to 23 November 2017

The following table provides summary statistics for permanent job vacancies advertised in West Yorkshire with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 23 November 2017 with a comparison to the same period in the previous 2 years.

Service Management
Yorkshire > West Yorkshire
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 105 107 116
Rank change year-on-year +2 +9 -28
Permanent jobs citing Service Management 182 213 240
As % of all permanent IT jobs advertised in West Yorkshire 2.67% 2.77% 2.61%
As % of the Processes & Methodologies category 2.92% 3.03% 2.87%
Number of salaries quoted 138 154 178
West Yorkshire median annual salary £36,500 £45,000 £40,000
Median salary % change year-on-year -18.89% +12.50% +0.63%
10th Percentile £25,275 £25,250 £21,925
90th Percentile £57,500 £89,500 £59,825
Yorkshire median annual salary £36,000 £43,062 £37,500
% change year-on-year -16.40% +14.83% -2.29%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in West Yorkshire with a requirement for process or methodology skills.

All Process and Methodology Skills
West Yorkshire
Permanent vacancies with a requirement for process or methodology skills 6241 7021 8375
As % of all permanent IT jobs advertised in West Yorkshire 91.50% 91.26% 91.00%
Number of salaries quoted 5245 6016 6720
West Yorkshire median annual salary £42,500 £42,500 £42,000
Median salary % change year-on-year - +1.19% +5.00%
10th Percentile £26,750 £26,750 £26,250
90th Percentile £61,900 £65,000 £60,000
Yorkshire median annual salary £42,500 £42,000 £40,000
% change year-on-year +1.19% +5.00% +1.27%

Service Management
Job Vacancy Trend in West Yorkshire

Job postings citing Service Management as a percentage of all IT jobs advertised in West Yorkshire.

Job vacancy trend for Service Management in West Yorkshire

Service Management
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in West Yorkshire.

Salary trend for Service Management in West Yorkshire

Service Management
Salary Histogram in West Yorkshire

The salary distribution of IT jobs citing Service Management in West Yorkshire over the 6 months to 23 November 2017.

Salary histogram for Service Management in West Yorkshire

Service Management
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the West Yorkshire region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds +9 116 £36,500 -14.12% 14
Bradford -12 48 £37,000 -40.32% 2
Wakefield +14 11 £52,500 +98.11%
Pudsey -2 3 £19,500 -17.02%
Service Management
Yorkshire

For the 6 months to 23 November 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Yorkshire region with a requirement for Service Management.

1 114 (62.64%) ITIL
2 52 (28.57%) Service Delivery
3 44 (24.18%) ITSM
4 43 (23.63%) Cisco
5 38 (20.88%) Windows
6 36 (19.78%) Finance
7 35 (19.23%) Microsoft
8 34 (18.68%) Active Directory
9 33 (18.13%) Disaster Recovery
10 26 (14.29%) Change Management
10 26 (14.29%) Incident Management
11 23 (12.64%) Problem Management
11 23 (12.64%) Linux
12 20 (10.99%) SLA
12 20 (10.99%) TCP/IP
12 20 (10.99%) VMware
12 20 (10.99%) Windows Server
13 19 (10.44%) Service Design
13 19 (10.44%) DNS
14 18 (9.89%) Unix
14 18 (9.89%) SAN
14 18 (9.89%) Red Hat
14 18 (9.89%) VMware Infrastructure
14 18 (9.89%) Red Hat Enterprise Linux
14 18 (9.89%) Coaching
15 17 (9.34%) SCCM
15 17 (9.34%) Microsoft Office
15 17 (9.34%) Business Continuity
16 16 (8.79%) Agile Software Development
16 16 (8.79%) NHS

Service Management
Co-occurring IT Skills in West Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (8.24%) MS Exchange
2 8 (4.40%) SharePoint
3 6 (3.30%) Exchange Server 2010
4 4 (2.20%) Skype for Business
5 3 (1.65%) IIS
6 2 (1.10%) Apache
7 1 (0.55%) Apache Pig
7 1 (0.55%) Apache Spark
7 1 (0.55%) Exchange Server 2013
7 1 (0.55%) IBM Notes
7 1 (0.55%) JBoss
7 1 (0.55%) MS Project Server
7 1 (0.55%) nginx
7 1 (0.55%) SAS
7 1 (0.55%) SharePoint 2013
7 1 (0.55%) WebLogic
7 1 (0.55%) WebSphere
Applications
1 17 (9.34%) Microsoft Office
2 2 (1.10%) Microsoft PowerPoint
3 1 (0.55%) Microsoft Excel
3 1 (0.55%) Microsoft Project
3 1 (0.55%) MS Visio
Business Applications
1 3 (1.65%) Remedy ITSM
Cloud Services
1 15 (8.24%) Office 365
2 3 (1.65%) OneDrive
3 2 (1.10%) IaaS
3 2 (1.10%) Microsoft Azure
4 1 (0.55%) Amazon AWS
4 1 (0.55%) Bluemix
4 1 (0.55%) Cloud Computing
4 1 (0.55%) IBM Cloud
4 1 (0.55%) Mimecast
Communications & Networking
1 20 (10.99%) TCP/IP
2 19 (10.44%) DNS
3 18 (9.89%) SAN
4 13 (7.14%) Firewall
5 12 (6.59%) WAN
6 11 (6.04%) LAN
7 10 (5.49%) DHCP
7 10 (5.49%) VPN
8 7 (3.85%) Wireless
9 5 (2.75%) Internet
9 5 (2.75%) Intrusion Detection
9 5 (2.75%) SNMP
10 4 (2.20%) Cisco IOS
10 4 (2.20%) Skype
10 4 (2.20%) Unified Communications
11 3 (1.65%) IP Telephony
11 3 (1.65%) MPLS
11 3 (1.65%) VoIP
12 2 (1.10%) HTTP
12 2 (1.10%) Network Security
Database & Business Intelligence
1 14 (7.69%) SQL Server
2 3 (1.65%) SQL Server 2008
3 1 (0.55%) Apache Hive
3 1 (0.55%) Big Data
3 1 (0.55%) Event Store
3 1 (0.55%) Hadoop
3 1 (0.55%) MariaDB
3 1 (0.55%) MongoDB
3 1 (0.55%) Oracle Database
3 1 (0.55%) Riak
3 1 (0.55%) SQL Server 2012
Development Applications
1 2 (1.10%) Gatling
1 2 (1.10%) JMeter
1 2 (1.10%) LoadRunner
2 1 (0.55%) Cucumber
2 1 (0.55%) Eclipse
2 1 (0.55%) gulp
2 1 (0.55%) Jenkins
2 1 (0.55%) JIRA
2 1 (0.55%) Octopus Deploy
2 1 (0.55%) Selenium
2 1 (0.55%) Vagrant
2 1 (0.55%) webpack
General
1 36 (19.78%) Finance
2 9 (4.95%) Retail
3 5 (2.75%) Marketing
4 4 (2.20%) Publishing
5 3 (1.65%) Legal
Job Titles
1 65 (35.71%) Analyst
2 38 (20.88%) Service Analyst
3 18 (9.89%) Administrator
3 18 (9.89%) Systems Administrator
4 16 (8.79%) Linux Administrator
4 16 (8.79%) Linux Systems Administrator
4 16 (8.79%) Team Leader
5 15 (8.24%) Service Desk Analyst
6 13 (7.14%) Service Manager
6 13 (7.14%) Transition Analyst
7 10 (5.49%) Senior Analyst
8 9 (4.95%) IT Manager
8 9 (4.95%) ITIL Manager
8 9 (4.95%) Services Delivery Manager
9 8 (4.40%) IT Analyst
9 8 (4.40%) ITIL Service Analyst
9 8 (4.40%) Service Transition Analyst
10 7 (3.85%) IT Support
10 7 (3.85%) ITIL Service Delivery Manager
11 6 (3.30%) Service Improvement Analyst
Libraries, Frameworks & Software Standards
1 9 (4.95%) .NET
2 4 (2.20%) HTML
3 2 (1.10%) CSS
3 2 (1.10%) SOAP
3 2 (1.10%) XML
4 1 (0.55%) ASP.NET
4 1 (0.55%) Elastic Stack
4 1 (0.55%) Ember.js
4 1 (0.55%) IBM Integration Bus
4 1 (0.55%) J2EE
4 1 (0.55%) Java EE
4 1 (0.55%) Kafka
4 1 (0.55%) LAMP
4 1 (0.55%) Node.js
4 1 (0.55%) RabbitMQ
4 1 (0.55%) React
4 1 (0.55%) Sass
4 1 (0.55%) Sensu
4 1 (0.55%) Web Services
Miscellaneous
1 16 (8.79%) NHS
2 11 (6.04%) Data Centre
3 9 (4.95%) Analytical Skills
3 9 (4.95%) Linux Command Line
4 8 (4.40%) Management Information System
5 5 (2.75%) Video Conferencing
6 4 (2.20%) Blackberry
6 4 (2.20%) Clustering
6 4 (2.20%) RSA SecurID
7 3 (1.65%) CMDB
7 3 (1.65%) Replication
8 2 (1.10%) iPad
8 2 (1.10%) Public Cloud
8 2 (1.10%) Video\Live Streaming
9 1 (0.55%) Digital Signage
9 1 (0.55%) Driving Licence
9 1 (0.55%) Fat Client
9 1 (0.55%) Freedom of Information
9 1 (0.55%) Thin Client
9 1 (0.55%) User Experience
Operating Systems
1 38 (20.88%) Windows
2 23 (12.64%) Linux
3 20 (10.99%) Windows Server
4 18 (9.89%) Red Hat Enterprise Linux
4 18 (9.89%) Unix
5 10 (5.49%) Windows 7
6 9 (4.95%) Windows Server 2008
7 7 (3.85%) HPUX
8 5 (2.75%) Windows 10
8 5 (2.75%) Windows Server 2012
9 4 (2.20%) CentOS
9 4 (2.20%) Ubuntu
10 2 (1.10%) Windows 8
10 2 (1.10%) Windows XP
11 1 (0.55%) Debian
11 1 (0.55%) Fedora
11 1 (0.55%) SUSE
11 1 (0.55%) Windows Server 2003
Processes & Methodologies
1 114 (62.64%) ITIL
2 52 (28.57%) Service Delivery
3 44 (24.18%) ITSM
4 33 (18.13%) Disaster Recovery
5 26 (14.29%) Change Management
5 26 (14.29%) Incident Management
6 23 (12.64%) Problem Management
7 19 (10.44%) Service Design
8 18 (9.89%) Coaching
9 17 (9.34%) Business Continuity
10 16 (8.79%) Agile Software Development
11 15 (8.24%) Continuous Improvement
11 15 (8.24%) IT Strategy
11 15 (8.24%) Project Management
12 14 (7.69%) ITIL V3
12 14 (7.69%) Supplier Management
13 13 (7.14%) Stakeholder Management
14 12 (6.59%) Kalman Filter
14 12 (6.59%) Root Cause Analysis
15 10 (5.49%) Performance Tuning
Programming Languages
1 9 (4.95%) Shell Script
2 6 (3.30%) C
3 3 (1.65%) C#
3 3 (1.65%) JavaScript
3 3 (1.65%) SQL
4 2 (1.10%) Java
5 1 (0.55%) ES6
5 1 (0.55%) PowerShell
5 1 (0.55%) Python
Qualifications
1 9 (4.95%) ITIL Foundation Certificate
2 5 (2.75%) Cisco Certification
2 5 (2.75%) Degree
3 4 (2.20%) CCNA
4 3 (1.65%) ITIL Certification
4 3 (1.65%) VMware Certified Professional (VCP)
5 2 (1.10%) HNC
5 2 (1.10%) ISEB
5 2 (1.10%) ISTQB
5 2 (1.10%) NVQ Level 4
5 2 (1.10%) RHCE
5 2 (1.10%) SC Cleared
5 2 (1.10%) Security Cleared
6 1 (0.55%) CCIE
6 1 (0.55%) CCNP
6 1 (0.55%) MCP
6 1 (0.55%) MCSE
6 1 (0.55%) Microsoft Certification
6 1 (0.55%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 20 (10.99%) SLA
2 6 (3.30%) QA
3 4 (2.20%) ISO/IEC 20000
3 4 (2.20%) PMO
4 3 (1.65%) ISO/IEC 27001
5 2 (1.10%) HL7
5 2 (1.10%) ISO 9000
5 2 (1.10%) ISO 9001
5 2 (1.10%) PCI DSS
System Software
1 34 (18.68%) Active Directory
2 18 (9.89%) VMware Infrastructure
3 7 (3.85%) vSphere
4 3 (1.65%) Hyper-V
4 3 (1.65%) Virtual Servers
4 3 (1.65%) VMware ESXi
5 2 (1.10%) XenDesktop
6 1 (0.55%) Docker
6 1 (0.55%) Virtual Machines
6 1 (0.55%) Xen
Systems Management
1 17 (9.34%) SCCM
2 11 (6.04%) SCOM
3 7 (3.85%) WSUS
4 5 (2.75%) WMI
5 4 (2.20%) Symantec Endpoint Protection
6 3 (1.65%) Norton AntiVirus
7 2 (1.10%) Puppet
7 2 (1.10%) XenMobile
8 1 (0.55%) Ansible
8 1 (0.55%) Aspera SmartTrack
8 1 (0.55%) Grafana
8 1 (0.55%) Graphite
8 1 (0.55%) Mesos
8 1 (0.55%) Opscode Chef
8 1 (0.55%) SCSM
Vendors
1 43 (23.63%) Cisco
2 35 (19.23%) Microsoft
3 20 (10.99%) VMware
4 18 (9.89%) Red Hat
5 15 (8.24%) Citrix
6 14 (7.69%) HP
7 12 (6.59%) Oracle
8 11 (6.04%) Avaya
9 7 (3.85%) Symantec
10 5 (2.75%) 3PAR
10 5 (2.75%) Dell
11 4 (2.20%) Apple
11 4 (2.20%) ServiceNow
12 3 (1.65%) BMC
12 3 (1.65%) NetApp
12 3 (1.65%) Remedy
13 2 (1.10%) IBM
13 2 (1.10%) Splunk
14 1 (0.55%) Trend Micro
14 1 (0.55%) WSO2