Period
to 15 December 2018

The following table provides summary statistics for permanent job vacancies advertised in Yorkshire with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 15 December 2018 with a comparison to the same period in the previous 2 years.

Service Management
England > Yorkshire
6 months to
15 Dec 2018
Same period 2017 Same period 2016
Rank 65 132 119
Rank change year-on-year +67 -13 -1
Permanent jobs citing Service Management 319 213 280
As % of all permanent IT jobs advertised in Yorkshire 4.07% 2.17% 2.53%
As % of the Processes & Methodologies category 4.42% 2.36% 2.76%
Number of salaries quoted 207 165 210
Yorkshire median annual salary £37,500 £36,500 £42,500
Median salary % change year-on-year +2.74% -14.12% +13.33%
10th Percentile £19,000 £26,250 £21,750
90th Percentile £59,090 £57,500 £77,500
England median annual salary £47,500 £50,000 £47,500
% change year-on-year -5.00% +5.26% -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Yorkshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Yorkshire
Permanent vacancies with a requirement for process or methodology skills 7,224 9,023 10,148
As % of all permanent IT jobs advertised in Yorkshire 92.07% 91.94% 91.78%
Number of salaries quoted 5,878 7,590 8,485
Yorkshire median annual salary £42,500 £42,500 £40,000
Median salary % change year-on-year - +6.25% -
10th Percentile £26,250 £26,250 £25,750
90th Percentile £62,500 £60,000 £62,500
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

Service Management
Job Vacancy Trend in Yorkshire

Job postings citing Service Management as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for Service Management in Yorkshire

Service Management
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Yorkshire.

Salary trend for Service Management in Yorkshire

Service Management
Salary Histogram in Yorkshire

The salary distribution of IT jobs citing Service Management in Yorkshire over the 6 months to 15 December 2018.

Salary histogram for Service Management in Yorkshire

Service Management
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Yorkshire region over the 6 months to 15 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +38 211 £35,500 -2.74% 27
South Yorkshire +56 76 £43,327 +27.43% 21
North Yorkshire +5 24 £43,750 +19.86% 2
East Yorkshire +6 5 £19,500 +2.63%
Service Management
England

For the 6 months to 15 December 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region with a requirement for Service Management.

1 162 (50.78%) ITIL
2 104 (32.60%) ITSM
3 101 (31.66%) Finance
4 99 (31.03%) Project Management
5 91 (28.53%) Microsoft
6 83 (26.02%) IT Strategy
7 78 (24.45%) Data Centre
8 77 (24.14%) PMO
9 76 (23.82%) Middleware
10 74 (23.20%) Windows
11 57 (17.87%) Service Delivery
11 57 (17.87%) Agile Software Development
12 54 (16.93%) Microsoft Azure
13 52 (16.30%) Problem-Solving
14 49 (15.36%) Active Directory
15 48 (15.05%) Incident Management
16 38 (11.91%) SLA
17 35 (10.97%) SQL Server
17 35 (10.97%) Analytical Skills
18 34 (10.66%) Problem Management
19 32 (10.03%) Change Management
20 31 (9.72%) ITIL Foundation Certificate
20 31 (9.72%) Windows Server
21 30 (9.40%) DevOps
22 28 (8.78%) Amazon AWS
22 28 (8.78%) Microsoft Office
23 27 (8.46%) VMware
23 27 (8.46%) PowerShell
24 26 (8.15%) Office 365
25 25 (7.84%) Stakeholder Management

Service Management
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (7.52%) SharePoint
2 20 (6.27%) CMS
3 15 (4.70%) MS Exchange
4 12 (3.76%) Confluence
5 10 (3.13%) Exchange Server 2010
6 8 (2.51%) Exchange Server 2013
7 4 (1.25%) Apache Spark
7 4 (1.25%) Cloud Foundry
7 4 (1.25%) Kentico
8 2 (0.63%) IIS
8 2 (0.63%) Mule
8 2 (0.63%) Skype for Business
8 2 (0.63%) Tomcat
9 1 (0.31%) BizTalk Server
9 1 (0.31%) Exchange Server 2007
9 1 (0.31%) OpenEdge
9 1 (0.31%) Smallworld
Applications
1 28 (8.78%) Microsoft Office
2 13 (4.08%) Microsoft Excel
3 7 (2.19%) Microsoft PowerPoint
4 2 (0.63%) MS Visio
5 1 (0.31%) Acrobat
Business Applications
1 9 (2.82%) Dynamics CRM
2 7 (2.19%) Dynamics AX
3 2 (0.63%) Remedy ITSM
4 1 (0.31%) Dynamics NAV
4 1 (0.31%) NetSuite
4 1 (0.31%) Oracle EBS
4 1 (0.31%) Oracle EBS R12
4 1 (0.31%) Oracle iRecruitment
4 1 (0.31%) Sage 200
Cloud Services
1 54 (16.93%) Microsoft Azure
2 28 (8.78%) Amazon AWS
3 26 (8.15%) Office 365
4 14 (4.39%) IaaS
4 14 (4.39%) SaaS
5 13 (4.08%) Dynamics 365
6 10 (3.13%) Slack
7 8 (2.51%) Cloud Computing
8 7 (2.19%) Force.com
8 7 (2.19%) PaaS
9 6 (1.88%) Google Cloud Platform
10 4 (1.25%) GitHub
11 2 (0.63%) npm
12 1 (0.31%) Azure Active Directory
Communications & Networking
1 25 (7.84%) LAN
2 21 (6.58%) WAN
3 12 (3.76%) DNS
4 10 (3.13%) Firewall
5 9 (2.82%) VoIP
6 8 (2.51%) SSH
6 8 (2.51%) Wi-Fi
7 5 (1.57%) NetScaler
8 4 (1.25%) DHCP
8 4 (1.25%) Internet
8 4 (1.25%) Wireless
9 3 (0.94%) SAN
9 3 (0.94%) Skype
9 3 (0.94%) TCP/IP
9 3 (0.94%) VLAN
9 3 (0.94%) VPN
10 2 (0.63%) FTP
10 2 (0.63%) NAS
11 1 (0.31%) HTTP
11 1 (0.31%) WLAN
Database & Business Intelligence
1 35 (10.97%) SQL Server
2 6 (1.88%) SQL Server Integration Services
3 4 (1.25%) Azure SQL Database
3 4 (1.25%) Hadoop
4 2 (0.63%) Data Lake
4 2 (0.63%) Power BI
4 2 (0.63%) SQL Server 2008
5 1 (0.31%) MS Access
5 1 (0.31%) Oracle BI EE
5 1 (0.31%) Relational Database
5 1 (0.31%) SQL Server Reporting Services
Development Applications
1 19 (5.96%) JIRA
2 18 (5.64%) Visual Studio
3 7 (2.19%) Atlassian Bamboo
3 7 (2.19%) Bitbucket
4 4 (1.25%) CF BOSH
4 4 (1.25%) CocoaPods
4 4 (1.25%) Git (software)
4 4 (1.25%) IntelliJ
4 4 (1.25%) Jenkins
4 4 (1.25%) Sonatype Nexus
4 4 (1.25%) Xcode
5 2 (0.63%) Android Studio
5 2 (0.63%) Maven
5 2 (0.63%) Mockito
6 1 (0.31%) Hudson
General
1 101 (31.66%) Finance
2 14 (4.39%) Retail
3 13 (4.08%) Banking
3 13 (4.08%) Manufacturing
4 8 (2.51%) French Language
4 8 (2.51%) Legal
5 7 (2.19%) Financial Institution
6 6 (1.88%) Telecoms
7 4 (1.25%) Billing
7 4 (1.25%) Marketing
8 2 (0.63%) Back Office
8 2 (0.63%) Retail Banking
9 1 (0.31%) Aerospace
9 1 (0.31%) General Ledger
9 1 (0.31%) Pharmaceutical
Job Titles
1 75 (23.51%) Analyst
2 48 (15.05%) Service Analyst
3 34 (10.66%) IT Engineer
3 34 (10.66%) IT Manager
4 32 (10.03%) Service Desk Analyst
4 32 (10.03%) Service Manager
5 19 (5.96%) Support Engineer
6 18 (5.64%) Applications Support
7 15 (4.70%) Senior Manager
8 14 (4.39%) Delivery Manager
8 14 (4.39%) Infrastructure Engineer
8 14 (4.39%) Support Analyst
8 14 (4.39%) Team Leader
9 13 (4.08%) IT Services Manager
10 12 (3.76%) Applications Engineer
10 12 (3.76%) Applications Support Engineer
10 12 (3.76%) Developer
10 12 (3.76%) Programmer
10 12 (3.76%) Systems Programmer
10 12 (3.76%) z/OS Systems Programmer
Libraries, Frameworks & Software Standards
1 76 (23.82%) Middleware
2 18 (5.64%) Node.js
3 16 (5.02%) .NET
4 12 (3.76%) REST
5 11 (3.45%) HTML
6 10 (3.13%) AngularJS
6 10 (3.13%) CSS
6 10 (3.13%) HTML5
6 10 (3.13%) Kendo UI
6 10 (3.13%) PhoneGap
6 10 (3.13%) Sass
6 10 (3.13%) Twitter Bootstrap
7 8 (2.51%) Spring
8 7 (2.19%) COM
9 4 (1.25%) .NET Core
9 4 (1.25%) ISPF
9 4 (1.25%) Web Services
10 3 (0.94%) XML
11 2 (0.63%) MSMQ
11 2 (0.63%) RabbitMQ
Miscellaneous
1 78 (24.45%) Data Centre
2 35 (10.97%) Analytical Skills
3 25 (7.84%) Self-Motivation
4 24 (7.52%) Management Information System
5 19 (5.96%) User Experience
6 13 (4.08%) CMDB
6 13 (4.08%) NHS
7 10 (3.13%) Mainframe
8 9 (2.82%) Driving Licence
9 8 (2.51%) Enterprise Software
10 7 (2.19%) Hybrid Cloud
11 6 (1.88%) iSeries
12 4 (1.25%) Robotics
13 2 (0.63%) Mobile App
13 2 (0.63%) RSA SecurID
14 1 (0.31%) EMC VNX
14 1 (0.31%) Internet of Things
14 1 (0.31%) PKI
14 1 (0.31%) Replication
14 1 (0.31%) Video Conferencing
Operating Systems
1 74 (23.20%) Windows
2 31 (9.72%) Windows Server
3 22 (6.90%) Windows 10
4 19 (5.96%) Windows 7
5 18 (5.64%) Android
5 18 (5.64%) Apple iOS
5 18 (5.64%) Windows Server 2012
6 16 (5.02%) Windows Server 2008
7 12 (3.76%) zOS
8 10 (3.13%) Unix
9 8 (2.51%) Windows 8
10 7 (2.19%) Linux
11 1 (0.31%) Red Hat Enterprise Linux
11 1 (0.31%) Windows Vista
11 1 (0.31%) Windows XP
Processes & Methodologies
1 162 (50.78%) ITIL
2 104 (32.60%) ITSM
3 99 (31.03%) Project Management
4 83 (26.02%) IT Strategy
5 57 (17.87%) Agile Software Development
5 57 (17.87%) Service Delivery
6 52 (16.30%) Problem-Solving
7 48 (15.05%) Incident Management
8 34 (10.66%) Problem Management
9 32 (10.03%) Change Management
10 30 (9.40%) DevOps
11 25 (7.84%) Stakeholder Management
12 21 (6.58%) Infrastructure Engineering
13 20 (6.27%) Risk Management
14 19 (5.96%) Coaching
14 19 (5.96%) ITIL V3
14 19 (5.96%) Mentoring
14 19 (5.96%) Scrum
14 19 (5.96%) Test Automation
14 19 (5.96%) Time Management
Programming Languages
1 27 (8.46%) PowerShell
2 24 (7.52%) SQL
3 15 (4.70%) Java
3 15 (4.70%) JavaScript
4 10 (3.13%) Apex Code
4 10 (3.13%) TypeScript
5 8 (2.51%) Java 8
5 8 (2.51%) Perl
5 8 (2.51%) Python
6 5 (1.57%) C#
7 4 (1.25%) Apple Swift
7 4 (1.25%) Bash Shell
7 4 (1.25%) C++
7 4 (1.25%) JCL
7 4 (1.25%) Ruby
7 4 (1.25%) Shell Script
8 2 (0.63%) ES6
8 2 (0.63%) Kotlin
9 1 (0.31%) C
9 1 (0.31%) T-SQL
Qualifications
1 31 (9.72%) ITIL Foundation Certificate
2 18 (5.64%) ITIL Certification
3 13 (4.08%) Degree
4 7 (2.19%) Security Cleared
5 2 (0.63%) CISA
5 2 (0.63%) CISM
5 2 (0.63%) CISSP
5 2 (0.63%) Computer Science Degree
5 2 (0.63%) Microsoft Certification
5 2 (0.63%) PRINCE2 Practitioner
5 2 (0.63%) SC Cleared
6 1 (0.31%) CCNA
6 1 (0.31%) CCNP
6 1 (0.31%) Cisco Certification
6 1 (0.31%) MCDST
6 1 (0.31%) MCSE
6 1 (0.31%) RHCE
6 1 (0.31%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 77 (24.14%) PMO
2 38 (11.91%) SLA
3 18 (5.64%) ISO/IEC 27001
4 10 (3.13%) QA
5 5 (1.57%) ISO/IEC 20000
6 3 (0.94%) ISO 9001
7 2 (0.63%) Data Quality
7 2 (0.63%) ISO 9000
8 1 (0.31%) PCI DSS
8 1 (0.31%) Sarbanes-Oxley
System Software
1 49 (15.36%) Active Directory
2 21 (6.58%) VMware Infrastructure
3 13 (4.08%) VMware ESXi
4 6 (1.88%) XenApp
5 5 (1.57%) vSphere
6 4 (1.25%) Time Sharing Option
7 3 (0.94%) VMware Server
8 2 (0.63%) Hyper-V
9 1 (0.31%) Virtual Machines
Systems Management
1 21 (6.58%) SCCM
2 11 (3.45%) Microsoft Intune
3 4 (1.25%) Ansible
3 4 (1.25%) Host Intrusion Detection System
3 4 (1.25%) Puppet
4 3 (0.94%) SCOM
4 3 (0.94%) vCenter Server
5 2 (0.63%) Microsoft Data Protection Manager
5 2 (0.63%) Norton AntiVirus
6 1 (0.31%) AirWatch
6 1 (0.31%) Cacti
6 1 (0.31%) Cisco CUCM
6 1 (0.31%) Forefront Identity Manager
6 1 (0.31%) Opsview
6 1 (0.31%) Oracle Enterprise Manager
6 1 (0.31%) Single Sign-On
6 1 (0.31%) vRealize
Vendors
1 91 (28.53%) Microsoft
2 27 (8.46%) VMware
3 19 (5.96%) Cisco
4 18 (5.64%) ServiceNow
5 12 (3.76%) IBM
5 12 (3.76%) Salesforce.com
6 10 (3.13%) Blue Prism
6 10 (3.13%) Citrix
6 10 (3.13%) Software AG
6 10 (3.13%) UiPath
6 10 (3.13%) webMethods
7 7 (2.19%) NetApp
8 6 (1.88%) EMC
8 6 (1.88%) Google
8 6 (1.88%) HP
9 5 (1.57%) Oracle
9 5 (1.57%) SAP
10 4 (1.25%) CA
10 4 (1.25%) MuleSoft
10 4 (1.25%) Remedy