Period
to 13 November 2019

The following table provides summary statistics for permanent job vacancies advertised in Yorkshire with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 13 November 2019 with a comparison to the same period in the previous 2 years.

Service Management
England > Yorkshire
6 months to
13 Nov 2019
Same period 2018 Same period 2017
Rank 81 75 126
Rank change year-on-year -6 +51 -20
Permanent jobs citing Service Management 246 307 214
As % of all permanent IT jobs advertised in Yorkshire 3.57% 3.66% 2.18%
As % of the Processes & Methodologies category 3.88% 3.97% 2.36%
Number of salaries quoted 186 203 159
Yorkshire median annual salary £47,500 £35,500 £36,000
Median salary % change year-on-year +33.80% -1.39% -19.78%
10th Percentile £21,250 £18,100 £23,000
90th Percentile £71,090 £60,000 £55,500
England median annual salary £50,000 £47,500 £50,000
% change year-on-year +5.26% -5.00% +5.26%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Yorkshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Yorkshire
Permanent vacancies with a requirement for process or methodology skills 6,336 7,729 9,058
As % of all permanent IT jobs advertised in Yorkshire 91.85% 92.14% 92.35%
Number of salaries quoted 5,135 6,296 7,592
Yorkshire median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - +6.25%
10th Percentile £26,250 £26,250 £26,250
90th Percentile £65,000 £62,500 £61,250
England median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% -

Service Management
Job Vacancy Trend in Yorkshire

Job postings citing Service Management as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for Service Management in Yorkshire

Service Management
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Yorkshire.

Salary trend for Service Management in Yorkshire

Service Management
Salary Histogram in Yorkshire

The salary distribution of IT jobs citing Service Management in Yorkshire over the 6 months to 13 November 2019.

Salary histogram for Service Management in Yorkshire

Service Management
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Yorkshire region over the 6 months to 13 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -5 146 £45,000 +28.57% 27
South Yorkshire +1 58 £47,500 +10.47% 4
North Yorkshire -18 32 £34,250 -8.67% 11
East Yorkshire +6 8 £52,500 +169.23% 1
Service Management
England

For the 6 months to 13 November 2019, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region with a requirement for Service Management.

1 167 (67.89%) ITIL
2 105 (42.68%) Service Delivery
3 95 (38.62%) SLA
4 71 (28.86%) Continuous Improvement
5 60 (24.39%) ISO/IEC 27001
6 57 (23.17%) ITSM
6 57 (23.17%) Proactive Monitoring
7 55 (22.36%) Agile Software Development
8 54 (21.95%) PRINCE2
9 53 (21.54%) Public Sector
10 49 (19.92%) Microsoft
11 48 (19.51%) Continuous Improvement Process
11 48 (19.51%) ITIL Foundation Certificate
12 45 (18.29%) ISO 9001
12 45 (18.29%) Finance
13 42 (17.07%) Problem-Solving
14 40 (16.26%) Windows
15 34 (13.82%) Stakeholder Management
16 33 (13.41%) Microsoft Office
16 33 (13.41%) AWS
17 32 (13.01%) Active Directory
18 30 (12.20%) Azure
18 30 (12.20%) Office 365
19 29 (11.79%) Analytical Skills
20 27 (10.98%) Decision-Making
21 26 (10.57%) ServiceNow
22 25 (10.16%) Change Management
23 24 (9.76%) Information Security
24 23 (9.35%) Disaster Recovery
25 22 (8.94%) Coaching

Service Management
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (4.07%) Confluence
2 4 (1.63%) SharePoint
3 2 (0.81%) Apache Spark
3 2 (0.81%) PowerExchange
3 2 (0.81%) SAS
4 1 (0.41%) IIS
4 1 (0.41%) MS Exchange
4 1 (0.41%) Skype for Business
Applications
1 33 (13.41%) Microsoft Office
2 4 (1.63%) Microsoft Excel
2 4 (1.63%) Microsoft PowerPoint
Business Applications
1 18 (7.32%) assyst
2 2 (0.81%) Dynamics CRM
3 1 (0.41%) SAP S/4HANA
Cloud Services
1 33 (13.41%) AWS
2 30 (12.20%) Azure
2 30 (12.20%) Office 365
3 10 (4.07%) Azure Active Directory
4 7 (2.85%) Cloud Computing
4 7 (2.85%) Sumo Logic
5 5 (2.03%) SaaS
6 4 (1.63%) IaaS
7 2 (0.81%) Dynamics 365
7 2 (0.81%) PaaS
7 2 (0.81%) Power Platform
8 1 (0.41%) Amazon S3
8 1 (0.41%) Serverless
Communications & Networking
1 21 (8.54%) Firewall
2 14 (5.69%) Wireless
3 12 (4.88%) VoIP
4 11 (4.47%) Intrusion Detection
5 10 (4.07%) LAN
5 10 (4.07%) WAN
6 9 (3.66%) SAN
6 9 (3.66%) VLAN
7 8 (3.25%) Network Security
8 7 (2.85%) BGP
8 7 (2.85%) Cisco ASA
8 7 (2.85%) EIGRP
8 7 (2.85%) HSRP
8 7 (2.85%) MPLS
8 7 (2.85%) OSPF
8 7 (2.85%) Wireless Security
8 7 (2.85%) WLAN
8 7 (2.85%) xDSL
9 3 (1.22%) DHCP
9 3 (1.22%) DNS
Database & Business Intelligence
1 13 (5.28%) SQL Server
2 2 (0.81%) Data Warehouse
2 2 (0.81%) Hadoop
2 2 (0.81%) Power BI
2 2 (0.81%) PowerCenter
3 1 (0.41%) Amazon Redshift
3 1 (0.41%) Big Data
3 1 (0.41%) Crystal Reports
Development Applications
1 2 (0.81%) Atlassian Bamboo
1 2 (0.81%) Bitbucket
1 2 (0.81%) Jenkins
1 2 (0.81%) JIRA
1 2 (0.81%) Visual Studio
2 1 (0.41%) Git (software)
2 1 (0.41%) TeamCity
General
1 53 (21.54%) Public Sector
2 45 (18.29%) Finance
3 11 (4.47%) Telecoms
4 10 (4.07%) Banking
4 10 (4.07%) Legal
5 6 (2.44%) Marketing
6 5 (2.03%) Aerospace
7 3 (1.22%) Billing
8 2 (0.81%) Retail Banking
9 1 (0.41%) Financial Institution
9 1 (0.41%) Law
9 1 (0.41%) Manufacturing
9 1 (0.41%) Retail
Job Titles
1 67 (27.24%) Service Manager
2 63 (25.61%) Delivery Manager
3 59 (23.98%) Service Delivery Manager
4 34 (13.82%) Analyst
5 26 (10.57%) Service Analyst
6 18 (7.32%) IT Manager
6 18 (7.32%) Service Desk Analyst
7 16 (6.50%) Architect
8 14 (5.69%) IT Support
8 14 (5.69%) Security Manager
9 13 (5.28%) Head of IT
10 12 (4.88%) Consultant
11 11 (4.47%) Support Engineer
12 10 (4.07%) IT Engineer
13 8 (3.25%) Head of Service Management
13 8 (3.25%) IT Support Engineer
13 8 (3.25%) Systems Engineer
13 8 (3.25%) Systems Support
13 8 (3.25%) Systems Support Engineer
14 7 (2.85%) Senior Manager
Libraries, Frameworks & Software Standards
1 11 (4.47%) .NET
2 4 (1.63%) Middleware
3 2 (0.81%) .NET Core
3 2 (0.81%) Node.js
3 2 (0.81%) Spring
4 1 (0.41%) OAuth
4 1 (0.41%) REST
Miscellaneous
1 29 (11.79%) Analytical Skills
2 14 (5.69%) Data Centre
3 13 (5.28%) Self-Motivation
4 11 (4.47%) Management Information System
5 10 (4.07%) Public Cloud
6 7 (2.85%) New Media
6 7 (2.85%) User Experience
6 7 (2.85%) Video on Demand
6 7 (2.85%) Video\Live Streaming
7 4 (1.63%) Cyberattack
8 3 (1.22%) Hybrid Cloud
8 3 (1.22%) PMI
9 2 (0.81%) Analytical Mindset
9 2 (0.81%) Enterprise Software
9 2 (0.81%) iPhone
9 2 (0.81%) NHS
10 1 (0.41%) Driving Licence
10 1 (0.41%) IVR
10 1 (0.41%) TM Forum
Operating Systems
1 40 (16.26%) Windows
2 19 (7.72%) Windows 10
3 8 (3.25%) Linux
3 8 (3.25%) Unix
3 8 (3.25%) Windows 7
4 7 (2.85%) Windows Server
5 3 (1.22%) Windows 8
5 3 (1.22%) Windows Server 2008
5 3 (1.22%) Windows Server 2012
6 2 (0.81%) Red Hat Enterprise Linux
7 1 (0.41%) Android
7 1 (0.41%) Apple iOS
7 1 (0.41%) Windows Server 2003
Processes & Methodologies
1 167 (67.89%) ITIL
2 105 (42.68%) Service Delivery
3 71 (28.86%) Continuous Improvement
4 57 (23.17%) ITSM
4 57 (23.17%) Proactive Monitoring
5 55 (22.36%) Agile Software Development
6 54 (21.95%) PRINCE2
7 48 (19.51%) Continuous Improvement Process
8 42 (17.07%) Problem-Solving
9 34 (13.82%) Stakeholder Management
10 27 (10.98%) Decision-Making
11 25 (10.16%) Change Management
12 24 (9.76%) Information Security
13 23 (9.35%) Disaster Recovery
14 22 (8.94%) Coaching
15 20 (8.13%) Incident Management
15 20 (8.13%) Problem Management
16 18 (7.32%) Cybersecurity
16 18 (7.32%) IT Strategy
17 15 (6.10%) Migration
Programming Languages
1 8 (3.25%) PowerShell
2 7 (2.85%) SQL
3 6 (2.44%) Python
4 4 (1.63%) JavaScript
5 3 (1.22%) Perl
6 2 (0.81%) Bash Shell
6 2 (0.81%) C#
6 2 (0.81%) C++
6 2 (0.81%) Groovy
6 2 (0.81%) Java
6 2 (0.81%) Korn
6 2 (0.81%) Ruby
7 1 (0.41%) C
Qualifications
1 48 (19.51%) ITIL Foundation Certificate
2 17 (6.91%) Microsoft Certification
3 14 (5.69%) MCSA
4 13 (5.28%) MCSE
5 12 (4.88%) ITIL Certification
6 10 (4.07%) MCP
7 8 (3.25%) Degree
8 7 (2.85%) CCNP
8 7 (2.85%) Cisco Certification
8 7 (2.85%) MCITP
9 5 (2.03%) CISSP
10 4 (1.63%) CISA
10 4 (1.63%) QiCA
10 4 (1.63%) SSCP
11 3 (1.22%) CCNA
11 3 (1.22%) PMI Certification
12 2 (0.81%) PRINCE2 Certification
13 1 (0.41%) CISM
Quality Assurance & Compliance
1 95 (38.62%) SLA
2 60 (24.39%) ISO/IEC 27001
3 45 (18.29%) ISO 9001
4 7 (2.85%) Cyber Essentials
4 7 (2.85%) Cyber Essentials PLUS
5 5 (2.03%) GDPR
6 2 (0.81%) Data Quality
6 2 (0.81%) ISO/IEC 20000
6 2 (0.81%) PMO
6 2 (0.81%) QA
6 2 (0.81%) Sarbanes-Oxley
7 1 (0.41%) COBIT
7 1 (0.41%) PCI DSS
System Software
1 32 (13.01%) Active Directory
2 11 (4.47%) XenApp
3 9 (3.66%) Hyper-V
4 7 (2.85%) Docker
5 4 (1.63%) BitLocker
6 2 (0.81%) VMware Infrastructure
7 1 (0.41%) vSphere
7 1 (0.41%) XenDesktop
Systems Management
1 15 (6.10%) SCCM
2 5 (2.03%) WSUS
3 3 (1.22%) Microsoft Intune
4 2 (0.81%) FlexNet
4 2 (0.81%) Puppet
5 1 (0.41%) Ansible
Vendors
1 49 (19.92%) Microsoft
2 26 (10.57%) ServiceNow
3 15 (6.10%) Cisco
4 14 (5.69%) Citrix
5 8 (3.25%) NetApp
6 7 (2.85%) AppDynamics
7 2 (0.81%) Blue Prism
7 2 (0.81%) BMC
7 2 (0.81%) ESET
7 2 (0.81%) Informatica
7 2 (0.81%) Red Hat
7 2 (0.81%) UiPath
7 2 (0.81%) Veeam
7 2 (0.81%) VMware
8 1 (0.41%) Apple
8 1 (0.41%) Dell
8 1 (0.41%) Fortinet
8 1 (0.41%) HP
8 1 (0.41%) Perforce
8 1 (0.41%) SAP