Period
to 27 October 2021

The following table provides summary statistics for permanent job vacancies advertised in Yorkshire with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 27 October 2021 with a comparison to the same period in the previous 2 years.

Service Management
England > Yorkshire
6 months to
27 Oct 2021
Same period 2020 Same period 2019
Rank 160 68 104
Rank change year-on-year -92 +36 -20
Permanent jobs citing Service Management 105 99 222
As % of all permanent jobs advertised in Yorkshire 1.54% 3.52% 3.22%
As % of the Processes & Methodologies category 1.64% 3.75% 3.51%
Number of salaries quoted 90 89 169
10th Percentile £22,950 £31,450 £21,250
25th Percentile £32,688 £36,750 £36,250
Median annual salary (50th Percentile) £45,000 £45,540 £47,500
Median % change year-on-year -1.18% -4.13% +33.80%
75th Percentile £55,000 £57,500 £55,000
90th Percentile £70,125 £65,600 £60,116
England median annual salary £51,000 £52,500 £50,000
% change year-on-year -2.86% +5.00% +5.26%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Yorkshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Yorkshire
Permanent vacancies with a requirement for process or methodology skills 6,390 2,637 6,319
As % of all permanent IT jobs advertised in Yorkshire 93.97% 93.78% 91.74%
Number of salaries quoted 4,847 2,306 5,117
10th Percentile £31,250 £31,250 £26,150
25th Percentile £38,500 £37,500 £33,250
Median annual salary (50th Percentile) £50,000 £47,500 £45,000
Median % change year-on-year +5.26% +5.56% +5.88%
75th Percentile £63,750 £58,563 £55,000
90th Percentile £75,000 £66,250 £65,000
England median annual salary £59,500 £55,000 £52,500
% change year-on-year +8.18% +4.76% -

Service Management
Job Vacancy Trend in Yorkshire

Job postings citing Service Management as a proportion of all IT jobs advertised in Yorkshire.

Job vacancy trend for Service Management in Yorkshire

Service Management
Salary Trend in Yorkshire

3-month moving average salary quoted in jobs citing Service Management in Yorkshire.

Salary trend for Service Management in Yorkshire

Service Management
Salary Histogram in Yorkshire

Salary distribution for jobs citing Service Management in Yorkshire over the 6 months to 27 October 2021.

Salary histogram for Service Management in Yorkshire

Service Management
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Yorkshire region over the 6 months to 27 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -78 73 £45,000 -18.18% 26
South Yorkshire -48 15 £23,000 -40.26% 6
North Yorkshire -10 14 £55,000 +22.22% 2
Service Management
England

For the 6 months to 27 October 2021, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region with a requirement for Service Management.

1 57 (54.29%) ITIL
2 32 (30.48%) Finance
3 27 (25.71%) Social Skills
4 26 (24.76%) Windows
4 26 (24.76%) Agile Software Development
5 23 (21.90%) SLA
5 23 (21.90%) ITSM
6 22 (20.95%) Service Delivery
7 21 (20.00%) Microsoft
7 21 (20.00%) Microsoft 365
8 20 (19.05%) AWS
9 19 (18.10%) Active Directory
10 18 (17.14%) Firewall
10 18 (17.14%) Azure
11 15 (14.29%) VPN
11 15 (14.29%) Cisco
11 15 (14.29%) SQL
11 15 (14.29%) Public Sector
11 15 (14.29%) Project Delivery
12 14 (13.33%) Linux
13 13 (12.38%) CheckPoint
13 13 (12.38%) Management Information System
13 13 (12.38%) F5
13 13 (12.38%) Network Security
13 13 (12.38%) Load Balancing
13 13 (12.38%) Problem-Solving
13 13 (12.38%) Technical Leadership
13 13 (12.38%) Windows 10
14 12 (11.43%) Analytical Skills
14 12 (11.43%) JIRA

Service Management
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (7.62%) Tomcat
2 6 (5.71%) Apache Airflow
2 6 (5.71%) Apache Spark
2 6 (5.71%) Luigi
2 6 (5.71%) MS Exchange
3 4 (3.81%) IIS
4 2 (1.90%) Exchange Server 2010
4 2 (1.90%) SharePoint
4 2 (1.90%) Skype for Business
Applications
1 8 (7.62%) Microsoft Office
2 1 (0.95%) Microsoft Project
Business Applications
1 4 (3.81%) Oracle EBS
2 3 (2.86%) Remedy ITSM
3 1 (0.95%) Dynamics CRM
3 1 (0.95%) Elite 3E
Cloud Services
1 21 (20.00%) Microsoft 365
2 20 (19.05%) AWS
3 18 (17.14%) Azure
4 11 (10.48%) SaaS
5 8 (7.62%) PaaS
6 6 (5.71%) Amazon EC2
6 6 (5.71%) Amazon EMR
7 4 (3.81%) Cloud Computing
7 4 (3.81%) IaaS
8 3 (2.86%) AWS CloudFormation
9 1 (0.95%) Azure Active Directory
9 1 (0.95%) Dynamics 365
9 1 (0.95%) OneDrive
9 1 (0.95%) Power Platform
Communications & Networking
1 18 (17.14%) Firewall
2 15 (14.29%) VPN
3 13 (12.38%) Network Security
4 3 (2.86%) HTTP
4 3 (2.86%) WAN
4 3 (2.86%) Wi-Fi
5 2 (1.90%) Intranet
5 2 (1.90%) LAN
5 2 (1.90%) Skype
5 2 (1.90%) VSAN
6 1 (0.95%) SD-WAN
6 1 (0.95%) Unified Communications
6 1 (0.95%) VoIP
Database & Business Intelligence
1 10 (9.52%) MySQL
2 7 (6.67%) Big Data
2 7 (6.67%) Relational Database
3 6 (5.71%) Amazon RDS
3 6 (5.71%) Amazon Redshift
3 6 (5.71%) Apache Cassandra
3 6 (5.71%) Azkaban
3 6 (5.71%) Hadoop
3 6 (5.71%) Metadata
3 6 (5.71%) NoSQL
3 6 (5.71%) PostgreSQL
4 5 (4.76%) SQL Server
5 2 (1.90%) Crystal Reports
5 2 (1.90%) MariaDB
5 2 (1.90%) Oracle Database
5 2 (1.90%) Oracle Database 12c
6 1 (0.95%) MongoDB
6 1 (0.95%) Power BI
Development Applications
1 12 (11.43%) JIRA
General
1 32 (30.48%) Finance
2 27 (25.71%) Social Skills
3 15 (14.29%) Public Sector
4 12 (11.43%) Analytical Skills
5 8 (7.62%) Law
5 8 (7.62%) Legal
6 3 (2.86%) Games
6 3 (2.86%) Organisational Skills
6 3 (2.86%) Retail
7 2 (1.90%) Banking
7 2 (1.90%) French Language
7 2 (1.90%) German Language
7 2 (1.90%) Influencing Skills
7 2 (1.90%) Manufacturing
7 2 (1.90%) Presentation Skills
7 2 (1.90%) Spanish Language
7 2 (1.90%) Telecoms
8 1 (0.95%) Financial Institution
Job Titles
1 20 (19.05%) Analyst
2 11 (10.48%) Service Manager
3 9 (8.57%) Service Analyst
4 7 (6.67%) Applications Specialist
4 7 (6.67%) Applications Support
4 7 (6.67%) Service Desk Analyst
5 6 (5.71%) Architect
5 6 (5.71%) Data Analyst
5 6 (5.71%) Support Manager
6 5 (4.76%) Developer
6 5 (4.76%) Senior Developer
6 5 (4.76%) Support Analyst
7 4 (3.81%) Delivery Manager
7 4 (3.81%) IT Support
7 4 (3.81%) Platform Manager
7 4 (3.81%) Service Transition Manager
7 4 (3.81%) Solutions Architect
7 4 (3.81%) Support Engineer
7 4 (3.81%) Transition Manager
8 3 (2.86%) Head of Software Development
Libraries, Frameworks & Software Standards
1 6 (5.71%) Kafka
1 6 (5.71%) Spark Streaming
2 5 (4.76%) .NET
3 4 (3.81%) .NET Framework
3 4 (3.81%) LAMP
3 4 (3.81%) LAPP Stack
4 3 (2.86%) Node.js
4 3 (2.86%) React
4 3 (2.86%) React Native
4 3 (2.86%) Redux
5 2 (1.90%) Middleware
6 1 (0.95%) AngularJS
6 1 (0.95%) CSS
6 1 (0.95%) EDI
6 1 (0.95%) HTML
6 1 (0.95%) REST
6 1 (0.95%) SOAP
6 1 (0.95%) Twitter Bootstrap
6 1 (0.95%) Web Services
6 1 (0.95%) XML
Miscellaneous
1 13 (12.38%) Management Information System
2 6 (5.71%) Data Structures
3 3 (2.86%) CMDB
3 3 (2.86%) iPad
3 3 (2.86%) iPhone
3 3 (2.86%) Virtual Team
4 2 (1.90%) Clustering
4 2 (1.90%) Enterprise Software
4 2 (1.90%) Fat Client
4 2 (1.90%) NHS
4 2 (1.90%) Self-Motivation
4 2 (1.90%) Thin Client
4 2 (1.90%) User Experience
5 1 (0.95%) Data Centre
5 1 (0.95%) Greenfield Project
5 1 (0.95%) Handset
5 1 (0.95%) Mobile App
5 1 (0.95%) Online Banking
5 1 (0.95%) Replication
Operating Systems
1 26 (24.76%) Windows
2 14 (13.33%) Linux
3 13 (12.38%) Windows 10
4 8 (7.62%) Windows Server
5 7 (6.67%) Windows 8
6 6 (5.71%) Windows 7
7 4 (3.81%) Unix
8 3 (2.86%) Solaris
8 3 (2.86%) Windows Server 2012
9 2 (1.90%) Android
9 2 (1.90%) Red Hat Enterprise Linux
9 2 (1.90%) Windows Server 2016
Processes & Methodologies
1 57 (54.29%) ITIL
2 26 (24.76%) Agile Software Development
3 23 (21.90%) ITSM
4 22 (20.95%) Service Delivery
5 15 (14.29%) Project Delivery
6 13 (12.38%) Load Balancing
6 13 (12.38%) Problem-Solving
6 13 (12.38%) Technical Leadership
7 10 (9.52%) Incident Management
8 9 (8.57%) CRM
8 9 (8.57%) Software Delivery
9 8 (7.62%) Change Management
9 8 (7.62%) Cybersecurity
9 8 (7.62%) ERP
9 8 (7.62%) Line Management
9 8 (7.62%) Stakeholder Management
9 8 (7.62%) Supplier Management
10 7 (6.67%) Data Transformation
10 7 (6.67%) Problem Management
10 7 (6.67%) Service Design
Programming Languages
1 15 (14.29%) SQL
2 4 (3.81%) C++
2 4 (3.81%) Java
2 4 (3.81%) JavaScript
2 4 (3.81%) PowerShell
2 4 (3.81%) Python
2 4 (3.81%) Scala
3 3 (2.86%) TypeScript
4 1 (0.95%) Bash Shell
4 1 (0.95%) C#
4 1 (0.95%) PL/SQL
4 1 (0.95%) Shell Script
Qualifications
1 10 (9.52%) Degree
2 7 (6.67%) Security Cleared
3 6 (5.71%) ITIL Certification
4 4 (3.81%) ITIL Foundation Certificate
5 2 (1.90%) A+ Certification
5 2 (1.90%) CompTIA Security+
5 2 (1.90%) EMC Certification
5 2 (1.90%) MCSA
5 2 (1.90%) Microsoft Certification
5 2 (1.90%) PMI Certification
5 2 (1.90%) PMP
5 2 (1.90%) SC Cleared
6 1 (0.95%) MBA
6 1 (0.95%) OCA
6 1 (0.95%) OCP
6 1 (0.95%) Oracle Certification
Quality Assurance & Compliance
1 23 (21.90%) SLA
2 5 (4.76%) ISO/IEC 27001
3 3 (2.86%) GRC
4 2 (1.90%) GDPR
4 2 (1.90%) ISO 9001
4 2 (1.90%) ISO/IEC 20000
4 2 (1.90%) QA
5 1 (0.95%) Accessibility
System Software
1 19 (18.10%) Active Directory
2 2 (1.90%) Hyper-V
2 2 (1.90%) Veritas Cluster Server
2 2 (1.90%) Virtual Desktop
2 2 (1.90%) VMware Infrastructure
3 1 (0.95%) BitLocker
3 1 (0.95%) Firmware
3 1 (0.95%) Sendmail
Systems Management
1 5 (4.76%) SCCM
2 3 (2.86%) Microsoft Intune
2 3 (2.86%) Nagios
3 2 (1.90%) Opsgenie
4 1 (0.95%) Data Guard
4 1 (0.95%) Kubernetes
Vendors
1 21 (20.00%) Microsoft
2 15 (14.29%) Cisco
3 13 (12.38%) CheckPoint
3 13 (12.38%) F5
4 8 (7.62%) Oracle
5 6 (5.71%) ServiceNow
6 5 (4.76%) Snow
7 4 (3.81%) Apple
7 4 (3.81%) Dynatrace
7 4 (3.81%) Remedy
8 3 (2.86%) HP
8 3 (2.86%) New Relic
8 3 (2.86%) Red Hat
8 3 (2.86%) Salesforce.com
8 3 (2.86%) VMware
9 2 (1.90%) Citrix
9 2 (1.90%) Dell
9 2 (1.90%) EMC
9 2 (1.90%) Mitel
9 2 (1.90%) Veritas