Period
to

The following table provides summary statistics for permanent job vacancies advertised in Yorkshire with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 1 July 2022 with a comparison to the same period in the previous 2 years.

Service Management
England > Yorkshire
6 months to
1 Jul 2022
Same period 2021 Same period 2020
Rank 123 155 86
Rank change year-on-year +32 -69 +44
Permanent jobs citing Service Management 199 88 111
As % of all permanent jobs advertised in Yorkshire 2.58% 1.52% 2.76%
As % of the Processes & Methodologies category 2.76% 1.62% 2.98%
Number of salaries quoted 144 83 86
10th Percentile £24,825 £25,750 £27,250
25th Percentile £31,813 £30,875 £35,000
Median annual salary (50th Percentile) £47,500 £45,000 £45,000
Median % change year-on-year +5.56% - -5.26%
75th Percentile £61,000 £55,000 £61,875
90th Percentile £78,250 £65,000 £72,500
England median annual salary £52,500 £52,500 £54,380
% change year-on-year - -3.46% +8.76%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Yorkshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Yorkshire
Permanent vacancies with a requirement for process or methodology skills 7,210 5,435 3,723
As % of all permanent IT jobs advertised in Yorkshire 93.42% 94.03% 92.59%
Number of salaries quoted 4,390 4,283 3,190
10th Percentile £30,000 £29,750 £28,750
25th Percentile £40,000 £37,280 £35,500
Median annual salary (50th Percentile) £52,500 £47,500 £47,000
Median % change year-on-year +10.53% +1.06% +10.59%
75th Percentile £67,500 £62,500 £57,500
90th Percentile £81,250 £71,250 £68,750
England median annual salary £60,000 £56,757 £55,000
% change year-on-year +5.71% +3.19% +4.76%

Service Management
Job Vacancy Trend in Yorkshire

Job postings citing Service Management as a proportion of all IT jobs advertised in Yorkshire.

Job vacancy trend for Service Management in Yorkshire

Service Management
Salary Trend in Yorkshire

3-month moving average salary quoted in jobs citing Service Management in Yorkshire.

Salary trend for Service Management in Yorkshire

Service Management
Salary Histogram in Yorkshire

Salary distribution for jobs citing Service Management in Yorkshire over the 6 months to 1 July 2022.

Salary histogram for Service Management in Yorkshire

Service Management
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Yorkshire region over the 6 months to 1 July 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Yorkshire +2 119 £50,086 +5.44% 15
South Yorkshire +29 46 £42,500 +54.55% 3
North Yorkshire +2 30 £50,000 +31.58% 6
East Yorkshire - 4 £25,000 -
Service Management
England

For the 6 months to 1 July 2022, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region with a requirement for Service Management.

1 123 (61.81%) ITIL
2 65 (32.66%) Microsoft
3 54 (27.14%) Service Delivery
3 54 (27.14%) Agile
4 52 (26.13%) Microsoft 365
5 50 (25.13%) Social Skills
6 42 (21.11%) Incident Management
7 40 (20.10%) Public Sector
8 38 (19.10%) Azure
9 37 (18.59%) NHS
10 35 (17.59%) Active Directory
11 34 (17.09%) Problem-Solving
11 34 (17.09%) Inclusion and Diversity
12 32 (16.08%) Windows
12 32 (16.08%) AWS
13 31 (15.58%) Problem Management
14 30 (15.08%) Security Cleared
15 29 (14.57%) SLA
15 29 (14.57%) Continuous Improvement
16 26 (13.07%) Stakeholder Management
17 25 (12.56%) SC Cleared
18 24 (12.06%) Management Information System
18 24 (12.06%) DBS Check
19 23 (11.56%) Finance
19 23 (11.56%) DNS
19 23 (11.56%) DHCP
20 22 (11.06%) Change Management
20 22 (11.06%) Degree
20 22 (11.06%) Self-Motivation
21 21 (10.55%) Decision-Making

Service Management
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (6.03%) Confluence
2 10 (5.03%) SharePoint
3 7 (3.52%) Apache
4 4 (2.01%) Exchange Server 2010
4 4 (2.01%) MS Exchange
5 2 (1.01%) Red Hat Fuse
6 1 (0.50%) Exchange Server 2013
6 1 (0.50%) Skype for Business
6 1 (0.50%) Tomcat
Applications
1 13 (6.53%) Microsoft Excel
2 6 (3.02%) Microsoft Office
3 3 (1.51%) MS Visio
Business Applications
1 2 (1.01%) Remedy ITSM
2 1 (0.50%) Cloudability
2 1 (0.50%) Dynamics CRM
Cloud Services
1 52 (26.13%) Microsoft 365
2 38 (19.10%) Azure
3 32 (16.08%) AWS
4 9 (4.52%) Amazon CloudWatch
5 8 (4.02%) GCP
5 8 (4.02%) Serverless
6 7 (3.52%) Amazon ECS
6 7 (3.52%) AWS Lambda
6 7 (3.52%) Datadog
6 7 (3.52%) Dynamics 365
6 7 (3.52%) Logz.io
7 6 (3.02%) Azure Data Factory
8 5 (2.51%) Azure Active Directory
8 5 (2.51%) Google Workspace
8 5 (2.51%) SaaS
9 4 (2.01%) Amazon S3
9 4 (2.01%) IaaS
10 3 (1.51%) PaaS
11 2 (1.01%) Amazon GuardDuty
11 2 (1.01%) Power Platform
Communications & Networking
1 23 (11.56%) DHCP
1 23 (11.56%) DNS
2 13 (6.53%) TCP/IP
3 11 (5.53%) Firewall
4 9 (4.52%) HTTP
5 8 (4.02%) Wireless
6 6 (3.02%) Cisco ASA
6 6 (3.02%) LAN
6 6 (3.02%) WAN
7 3 (1.51%) Internet
7 3 (1.51%) VPN
8 2 (1.01%) Broadband
8 2 (1.01%) SAN
8 2 (1.01%) VLAN
8 2 (1.01%) Wi-Fi
9 1 (0.50%) Cisco Firepower
9 1 (0.50%) IP Telephony
9 1 (0.50%) Network Security
9 1 (0.50%) Remote Desktop
9 1 (0.50%) Skype
Database & Business Intelligence
1 13 (6.53%) Metadata
2 3 (1.51%) SQL Server
3 2 (1.01%) MongoDB
3 2 (1.01%) MySQL
3 2 (1.01%) Power BI
4 1 (0.50%) Amazon RDS
4 1 (0.50%) Crystal Reports
4 1 (0.50%) Electronic Patient Records
4 1 (0.50%) Oracle Database
4 1 (0.50%) Oracle Database 12c
4 1 (0.50%) SQL Server Analysis Services
4 1 (0.50%) SQL Server Integration Services
4 1 (0.50%) SQL Server Reporting Services
4 1 (0.50%) Tableau
4 1 (0.50%) Tableau Server
Development Applications
1 17 (8.54%) JIRA
2 3 (1.51%) Jenkins
3 1 (0.50%) Git (software)
3 1 (0.50%) GitLab
3 1 (0.50%) Octopus Deploy
3 1 (0.50%) TeamCity
General
1 50 (25.13%) Social Skills
2 40 (20.10%) Public Sector
3 34 (17.09%) Inclusion and Diversity
4 23 (11.56%) Finance
5 12 (6.03%) Organisational Skills
6 10 (5.03%) Games
6 10 (5.03%) Presentation Skills
7 8 (4.02%) Influencing Skills
8 5 (2.51%) Analytical Skills
8 5 (2.51%) Manufacturing
9 2 (1.01%) Retail
10 1 (0.50%) Automotive
10 1 (0.50%) German Language
10 1 (0.50%) Italian Language
10 1 (0.50%) Law
10 1 (0.50%) Legal
10 1 (0.50%) Marketing
10 1 (0.50%) Military
10 1 (0.50%) Spanish Language
10 1 (0.50%) Telecoms
Job Titles
1 48 (24.12%) Service Manager
2 31 (15.58%) Analyst
3 21 (10.55%) IT Manager
4 18 (9.05%) Service Analyst
5 17 (8.54%) Service Desk Analyst
6 13 (6.53%) IT Support
7 12 (6.03%) IT Services Manager
8 11 (5.53%) 1st Line Support
8 11 (5.53%) Architect
8 11 (5.53%) Service Transition Manager
8 11 (5.53%) Transition Manager
9 10 (5.03%) Support Engineer
10 9 (4.52%) Applications Support
10 9 (4.52%) Developer
10 9 (4.52%) IT Analyst
11 7 (3.52%) Applications Specialist
11 7 (3.52%) Applications Support Specialist
11 7 (3.52%) Senior Analyst
11 7 (3.52%) Support Specialist
12 6 (3.02%) Support Manager
Libraries, Frameworks & Software Standards
1 7 (3.52%) Node.js
2 4 (2.01%) Kafka
3 2 (1.01%) REST
3 2 (1.01%) SOAP
3 2 (1.01%) Velocity
3 2 (1.01%) XML
4 1 (0.50%) Lightning Web Components
4 1 (0.50%) Sensu
4 1 (0.50%) Spring
Miscellaneous
1 37 (18.59%) NHS
2 24 (12.06%) Management Information System
3 22 (11.06%) Self-Motivation
4 9 (4.52%) Data Protection Act
5 6 (3.02%) Data Centre
5 6 (3.02%) Data Fabric
5 6 (3.02%) Driving Licence
6 5 (2.51%) Public Cloud
7 4 (2.01%) Credit Risk
8 2 (1.01%) Enterprise Software
8 2 (1.01%) Legacy Systems
8 2 (1.01%) Social Media
8 2 (1.01%) Virtual Team
9 1 (0.50%) CCTV
9 1 (0.50%) e-Health
9 1 (0.50%) Handset
9 1 (0.50%) iPad
9 1 (0.50%) iPhone
9 1 (0.50%) LIMS
9 1 (0.50%) PACS
Operating Systems
1 32 (16.08%) Windows
2 18 (9.05%) Windows Server
3 7 (3.52%) Unix
3 7 (3.52%) Windows 10
4 6 (3.02%) Windows Server 2008
5 5 (2.51%) Linux
5 5 (2.51%) Windows Server 2012
6 3 (1.51%) Windows Server 2019
7 2 (1.01%) Ubuntu
7 2 (1.01%) Windows Server 2016
8 1 (0.50%) Mac OS
8 1 (0.50%) Red Hat Enterprise Linux
8 1 (0.50%) Solaris
8 1 (0.50%) Windows 7
8 1 (0.50%) Windows 8
Processes & Methodologies
1 123 (61.81%) ITIL
2 54 (27.14%) Agile
2 54 (27.14%) Service Delivery
3 42 (21.11%) Incident Management
4 34 (17.09%) Problem-Solving
5 31 (15.58%) Problem Management
6 29 (14.57%) Continuous Improvement
7 26 (13.07%) Stakeholder Management
8 22 (11.06%) Change Management
9 21 (10.55%) Decision-Making
9 21 (10.55%) Service Design
10 19 (9.55%) Cybersecurity
10 19 (9.55%) ITSM
10 19 (9.55%) Mentoring
10 19 (9.55%) PRINCE2
10 19 (9.55%) Time Management
11 17 (8.54%) Acceptance Criteria
11 17 (8.54%) Line Management
12 16 (8.04%) Project Management
12 16 (8.04%) Technology Roadmap
Programming Languages
1 10 (5.03%) PowerShell
2 9 (4.52%) SQL
3 7 (3.52%) Java
4 5 (2.51%) Bash
5 3 (1.51%) Python
6 2 (1.01%) Shell Script
7 1 (0.50%) PL/SQL
7 1 (0.50%) T-SQL
Qualifications
1 30 (15.08%) Security Cleared
2 25 (12.56%) SC Cleared
3 24 (12.06%) DBS Check
4 22 (11.06%) Degree
5 19 (9.55%) ITIL Certification
6 16 (8.04%) Master's Degree
7 8 (4.02%) Microsoft Certification
8 4 (2.01%) MCSE
9 3 (1.51%) ITIL Foundation Certificate
10 2 (1.01%) CCNA
10 2 (1.01%) Cisco Certification
10 2 (1.01%) MCP
10 2 (1.01%) MCSA
10 2 (1.01%) VMware Certified Professional (VCP)
11 1 (0.50%) BPSS Clearance
11 1 (0.50%) IIBA
11 1 (0.50%) ISEB
11 1 (0.50%) OCA
11 1 (0.50%) OCP
11 1 (0.50%) Oracle Certification
Quality Assurance & Compliance
1 29 (14.57%) SLA
2 8 (4.02%) QA
3 7 (3.52%) ISO/IEC 27001
3 7 (3.52%) NCSC
4 5 (2.51%) Cyber Essentials
5 2 (1.01%) Government Security Classifications
5 2 (1.01%) ISO 9001
6 1 (0.50%) Accessibility
6 1 (0.50%) GDPR
6 1 (0.50%) HL7
System Software
1 35 (17.59%) Active Directory
2 8 (4.02%) VMware ESXi
2 8 (4.02%) VMware Infrastructure
2 8 (4.02%) vSphere
2 8 (4.02%) XenApp
2 8 (4.02%) XenDesktop
3 7 (3.52%) Hyper-V
4 3 (1.51%) Docker
5 1 (0.50%) BitLocker
5 1 (0.50%) Firmware
5 1 (0.50%) Virtual Desktop
Systems Management
1 7 (3.52%) Nagios
2 4 (2.01%) Puppet
2 4 (2.01%) Terraform
3 3 (1.51%) Ansible
3 3 (1.51%) Kubernetes
3 3 (1.51%) Opscode Chef
4 2 (1.01%) ZABBIX
5 1 (0.50%) Microsoft Intune
5 1 (0.50%) SCCM
Vendors
1 65 (32.66%) Microsoft
2 14 (7.04%) NEC
2 14 (7.04%) Northgate
3 11 (5.53%) VMware
4 10 (5.03%) Cisco
5 9 (4.52%) Citrix
6 8 (4.02%) Apple
6 8 (4.02%) Meraki
7 7 (3.52%) Dynatrace
7 7 (3.52%) New Relic
7 7 (3.52%) PagerDuty
7 7 (3.52%) ServiceNow
8 6 (3.02%) Ab Initio
8 6 (3.02%) Brocade
8 6 (3.02%) Commvault
8 6 (3.02%) Databricks
8 6 (3.02%) Google
8 6 (3.02%) Informatica
9 3 (1.51%) OneLogin
9 3 (1.51%) Red Hat