Period
to 25 June 2019

The following table provides summary statistics for permanent job vacancies advertised in Yorkshire with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 25 June 2019 with a comparison to the same period in the previous 2 years.

Service Management
England > Yorkshire
6 months to
25 Jun 2019
Same period 2018 Same period 2017
Rank 121 111 122
Rank change year-on-year -10 +11 -14
Permanent jobs citing Service Management 224 237 254
As % of all permanent IT jobs advertised in Yorkshire 2.95% 2.44% 2.37%
As % of the Processes & Methodologies category 3.26% 2.62% 2.55%
Number of salaries quoted 179 181 194
Yorkshire median annual salary £47,500 £42,500 £37,500
Median salary % change year-on-year +11.76% +13.33% -10.71%
10th Percentile £23,800 £18,500 £23,000
90th Percentile £57,500 £65,000 £58,750
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Yorkshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Yorkshire
Permanent vacancies with a requirement for process or methodology skills 6,870 9,050 9,946
As % of all permanent IT jobs advertised in Yorkshire 90.42% 93.26% 92.74%
Number of salaries quoted 5,531 7,635 8,515
Yorkshire median annual salary £42,500 £42,500 £42,500
10th Percentile £25,737 £26,250 £26,250
90th Percentile £63,750 £61,250 £61,250
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +4.17%

Service Management
Job Vacancy Trend in Yorkshire

Job postings citing Service Management as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for Service Management in Yorkshire

Service Management
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Yorkshire.

Salary trend for Service Management in Yorkshire

Service Management
Salary Histogram in Yorkshire

The salary distribution of IT jobs citing Service Management in Yorkshire over the 6 months to 25 June 2019.

Salary histogram for Service Management in Yorkshire

Service Management
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Yorkshire region over the 6 months to 25 June 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -4 120 £35,435 -13.04% 3
South Yorkshire +42 62 £47,500 +26.67% 4
North Yorkshire -46 30 £42,500 - 4
East Yorkshire +5 8 £55,000 -
Service Management
England

For the 6 months to 25 June 2019, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region with a requirement for Service Management.

1 134 (59.82%) ITIL
2 95 (42.41%) Service Delivery
3 76 (33.93%) SLA
4 65 (29.02%) Continuous Improvement
5 58 (25.89%) ISO/IEC 27001
6 57 (25.45%) ITIL Foundation Certificate
7 54 (24.11%) PRINCE2
8 53 (23.66%) Proactive Monitoring
9 52 (23.21%) Continuous Improvement Process
10 49 (21.88%) ISO 9001
11 47 (20.98%) ITSM
12 44 (19.64%) Windows
13 41 (18.30%) Finance
14 36 (16.07%) Microsoft
15 32 (14.29%) Agile Software Development
16 30 (13.39%) Microsoft Office
17 26 (11.61%) Change Management
17 26 (11.61%) Microsoft Azure
18 24 (10.71%) Stakeholder Management
19 22 (9.82%) Firewall
19 22 (9.82%) Project Management
20 20 (8.93%) Self-Motivation
21 19 (8.48%) ITIL V3
21 19 (8.48%) Active Directory
21 19 (8.48%) Incident Management
22 17 (7.59%) Visual Studio
22 17 (7.59%) SharePoint
22 17 (7.59%) ServiceNow
23 16 (7.14%) Android
23 16 (7.14%) Problem-Solving

Service Management
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (7.59%) SharePoint
2 10 (4.46%) MS Exchange
3 6 (2.68%) Exchange Server 2010
3 6 (2.68%) IIS
4 2 (0.89%) Confluence
5 1 (0.45%) BizTalk Server
5 1 (0.45%) Cloud Foundry
5 1 (0.45%) CMS
5 1 (0.45%) Mule
Applications
1 30 (13.39%) Microsoft Office
2 2 (0.89%) Autodesk Inventor
2 2 (0.89%) Microsoft PowerPoint
3 1 (0.45%) Microsoft Excel
Business Applications
1 4 (1.79%) Dynamics CRM
2 1 (0.45%) Dynamics AX
Cloud Services
1 26 (11.61%) Microsoft Azure
2 13 (5.80%) Amazon AWS
3 12 (5.36%) Office 365
4 6 (2.68%) IaaS
4 6 (2.68%) Power Platform
5 5 (2.23%) Dynamics 365
6 1 (0.45%) Cloud Computing
6 1 (0.45%) GitHub
6 1 (0.45%) npm
6 1 (0.45%) Serverless
6 1 (0.45%) Slack
6 1 (0.45%) Sumo Logic
Communications & Networking
1 22 (9.82%) Firewall
2 14 (6.25%) MPLS
2 14 (6.25%) WAN
3 13 (5.80%) Cisco ASA
4 12 (5.36%) LAN
5 11 (4.91%) Intrusion Detection
5 11 (4.91%) Network Security
5 11 (4.91%) Wireless
6 10 (4.46%) SAN
6 10 (4.46%) VoIP
7 9 (4.02%) VLAN
8 8 (3.57%) VPN
9 7 (3.13%) BGP
9 7 (3.13%) EIGRP
9 7 (3.13%) HSRP
9 7 (3.13%) OSPF
9 7 (3.13%) Wireless Security
9 7 (3.13%) WLAN
9 7 (3.13%) xDSL
10 6 (2.68%) IPsec
Database & Business Intelligence
1 13 (5.80%) SQL Server
2 8 (3.57%) SQL Server Integration Services
3 6 (2.68%) Power BI
4 2 (0.89%) Azure SQL Database
4 2 (0.89%) RDBMS
4 2 (0.89%) Relational Database
4 2 (0.89%) SQL Server Reporting Services
5 1 (0.45%) Amazon RDS
5 1 (0.45%) Big Data
5 1 (0.45%) Data Warehouse
5 1 (0.45%) DB2
5 1 (0.45%) GIS
5 1 (0.45%) SQL Server Analysis Services
Development Applications
1 17 (7.59%) Visual Studio
2 9 (4.02%) Android Studio
3 2 (0.89%) Git (software)
3 2 (0.89%) Jenkins
3 2 (0.89%) Selenium
3 2 (0.89%) Sonatype Nexus
4 1 (0.45%) Appium
4 1 (0.45%) Jasmine
4 1 (0.45%) JIRA
4 1 (0.45%) JUnit
4 1 (0.45%) Karma Test Runner
4 1 (0.45%) Maven
4 1 (0.45%) Mockito
4 1 (0.45%) Octopus Deploy
4 1 (0.45%) Protractor
4 1 (0.45%) Subversion
4 1 (0.45%) Team Foundation Server
4 1 (0.45%) TeamCity
4 1 (0.45%) Travis CI
General
1 41 (18.30%) Finance
2 14 (6.25%) Aerospace
2 14 (6.25%) Banking
3 11 (4.91%) Retail
4 8 (3.57%) Billing
5 5 (2.23%) Manufacturing
5 5 (2.23%) Marketing
6 4 (1.79%) Legal
6 4 (1.79%) Pharmaceutical
7 3 (1.34%) Telecoms
8 2 (0.89%) Electronics
8 2 (0.89%) Publishing
8 2 (0.89%) Retail Banking
9 1 (0.45%) Financial Institution
Job Titles
1 74 (33.04%) Service Manager
2 59 (26.34%) Delivery Manager
3 58 (25.89%) Services Delivery Manager
4 37 (16.52%) Analyst
5 21 (9.38%) Service Analyst
6 16 (7.14%) Developer
7 15 (6.70%) Senior Analyst
8 14 (6.25%) IT Manager
9 13 (5.80%) Service Desk Analyst
10 11 (4.91%) Digital Analyst
10 11 (4.91%) IT Analyst
11 9 (4.02%) Junior
11 9 (4.02%) Software Developer
11 9 (4.02%) Supply Chain Analyst
12 8 (3.57%) Architect
12 8 (3.57%) Network Manager
12 8 (3.57%) Senior Service Desk Analyst
12 8 (3.57%) Technical Specialist
13 7 (3.13%) Consultant
13 7 (3.13%) Support Engineer
Libraries, Frameworks & Software Standards
1 14 (6.25%) .NET
2 9 (4.02%) Universal Windows Platform
3 6 (2.68%) REST
4 5 (2.23%) CSS
4 5 (2.23%) HTML
4 5 (2.23%) Middleware
4 5 (2.23%) Node.js
5 4 (1.79%) AngularJS
5 4 (1.79%) HTML5
5 4 (1.79%) Kendo UI
5 4 (1.79%) Sass
5 4 (1.79%) SOAP
5 4 (1.79%) Twitter Bootstrap
6 3 (1.34%) Spring
7 1 (0.45%) Express
7 1 (0.45%) JSON
7 1 (0.45%) OAuth
7 1 (0.45%) OLE
7 1 (0.45%) Spring Boot
7 1 (0.45%) WireMock
Miscellaneous
1 20 (8.93%) Self-Motivation
2 16 (7.14%) Management Information System
3 13 (5.80%) Analytical Skills
4 10 (4.46%) Driving Licence
5 9 (4.02%) Data Centre
6 8 (3.57%) NHS
7 5 (2.23%) CMDB
7 5 (2.23%) User Experience
8 2 (0.89%) Client/Server
8 2 (0.89%) RSA SecurID
9 1 (0.45%) Analytical Mindset
9 1 (0.45%) Cloud Native
9 1 (0.45%) iPhone
9 1 (0.45%) IVR
9 1 (0.45%) Microsoft Licensing
9 1 (0.45%) New Media
9 1 (0.45%) PMI
9 1 (0.45%) Public Cloud
9 1 (0.45%) Video on Demand
9 1 (0.45%) Video\Live Streaming
Operating Systems
1 44 (19.64%) Windows
2 16 (7.14%) Android
2 16 (7.14%) Windows 10
3 15 (6.70%) Windows 7
3 15 (6.70%) Windows Server
4 10 (4.46%) Windows Server 2012
5 9 (4.02%) Windows Mobile
6 7 (3.13%) Linux
7 5 (2.23%) Apple iOS
7 5 (2.23%) Windows Server 2008
8 4 (1.79%) Unix
9 1 (0.45%) HPUX
9 1 (0.45%) Windows XP
Processes & Methodologies
1 134 (59.82%) ITIL
2 95 (42.41%) Service Delivery
3 65 (29.02%) Continuous Improvement
4 54 (24.11%) PRINCE2
5 53 (23.66%) Proactive Monitoring
6 52 (23.21%) Continuous Improvement Process
7 47 (20.98%) ITSM
8 32 (14.29%) Agile Software Development
9 26 (11.61%) Change Management
10 24 (10.71%) Stakeholder Management
11 22 (9.82%) Project Management
12 19 (8.48%) Incident Management
12 19 (8.48%) ITIL V3
13 16 (7.14%) Problem-Solving
14 15 (6.70%) Software Engineering
15 13 (5.80%) Capacity Management
15 13 (5.80%) Migration
15 13 (5.80%) TOGAF
16 12 (5.36%) Problem Management
17 11 (4.91%) Contract Management
Programming Languages
1 15 (6.70%) PowerShell
2 12 (5.36%) Java
3 9 (4.02%) C#
3 9 (4.02%) C++
3 9 (4.02%) Delphi
4 8 (3.57%) SQL
5 6 (2.68%) JavaScript
6 4 (1.79%) TypeScript
7 2 (0.89%) Groovy
7 2 (0.89%) Perl
7 2 (0.89%) Ruby
7 2 (0.89%) T-SQL
8 1 (0.45%) Bash Shell
8 1 (0.45%) ES6
Qualifications
1 57 (25.45%) ITIL Foundation Certificate
2 13 (5.80%) Cisco Certification
3 10 (4.46%) Degree
3 10 (4.46%) ITIL Certification
4 8 (3.57%) CCNA
5 7 (3.13%) CCNP
6 6 (2.68%) MCSA
6 6 (2.68%) Microsoft Certification
6 6 (2.68%) VMware Certified Professional (VCP)
7 2 (0.89%) CISA
7 2 (0.89%) CISSP
7 2 (0.89%) QiCA
7 2 (0.89%) SSCP
8 1 (0.45%) Computer Science Degree
8 1 (0.45%) Master's Degree
8 1 (0.45%) PMI Certification
8 1 (0.45%) Security Cleared
Quality Assurance & Compliance
1 76 (33.93%) SLA
2 58 (25.89%) ISO/IEC 27001
3 49 (21.88%) ISO 9001
4 9 (4.02%) Sarbanes-Oxley
5 7 (3.13%) Cyber Essentials
5 7 (3.13%) Cyber Essentials PLUS
6 5 (2.23%) GDPR
6 5 (2.23%) PMO
7 3 (1.34%) PCI DSS
8 2 (0.89%) QA
9 1 (0.45%) COBIT
9 1 (0.45%) ISO 22301
System Software
1 19 (8.48%) Active Directory
2 4 (1.79%) VMware Infrastructure
3 2 (0.89%) Hyper-V
3 2 (0.89%) VMware NSX
4 1 (0.45%) Docker
4 1 (0.45%) VMware ESXi
4 1 (0.45%) XenApp
Systems Management
1 10 (4.46%) SCCM
2 6 (2.68%) SCOM
3 4 (1.79%) Microsoft Intune
4 3 (1.34%) FlexNet
4 3 (1.34%) Puppet
5 2 (0.89%) vRealize Orchestrator
5 2 (0.89%) WSUS
6 1 (0.45%) Ansible
6 1 (0.45%) Opscode Chef
Vendors
1 36 (16.07%) Microsoft
2 17 (7.59%) ServiceNow
3 16 (7.14%) Cisco
4 13 (5.80%) VMware
5 9 (4.02%) BMC
6 6 (2.68%) 3PAR
6 6 (2.68%) Palo Alto
7 5 (2.23%) Citrix
8 4 (1.79%) Blue Prism
8 4 (1.79%) Salesforce.com
8 4 (1.79%) SAP
8 4 (1.79%) Software AG
8 4 (1.79%) UiPath
8 4 (1.79%) webMethods
9 3 (1.34%) Apple
10 2 (0.89%) AppDynamics
10 2 (0.89%) EMC
10 2 (0.89%) ESET
10 2 (0.89%) NetApp
11 1 (0.45%) MuleSoft