Period
to 19 October 2018

The following table provides summary statistics for permanent job vacancies advertised in Yorkshire with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 19 October 2018 with a comparison to the same period in the previous 2 years.

Service Management
England > Yorkshire
6 months to
19 Oct 2018
Same period 2017 Same period 2016
Rank 81 124 105
Rank change year-on-year +43 -19 +23
Permanent jobs citing Service Management 289 216 302
As % of all permanent IT jobs advertised in Yorkshire 3.45% 2.27% 2.69%
As % of the Processes & Methodologies category 3.76% 2.45% 2.93%
Number of salaries quoted 200 159 226
Yorkshire median annual salary £36,500 £36,500 £42,500
Median salary % change year-on-year - -14.12% +13.33%
10th Percentile £18,000 £22,611 £23,625
90th Percentile £65,000 £57,500 £75,625
England median annual salary £47,500 £48,000 £47,500
% change year-on-year -1.04% +1.05% -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Yorkshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Yorkshire
Permanent vacancies with a requirement for process or methodology skills 7,694 8,800 10,296
As % of all permanent IT jobs advertised in Yorkshire 91.73% 92.36% 91.67%
Number of salaries quoted 6,297 7,377 8,580
Yorkshire median annual salary £43,000 £42,500 £40,000
Median salary % change year-on-year +1.18% +6.25% -
10th Percentile £26,250 £26,250 £26,000
90th Percentile £62,382 £61,250 £62,500
England median annual salary £52,000 £50,000 £50,000
% change year-on-year +4.00% - +5.26%

Service Management
Job Vacancy Trend in Yorkshire

Job postings citing Service Management as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for Service Management in Yorkshire

Service Management
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Yorkshire.

Salary trend for Service Management in Yorkshire

Service Management
Salary Histogram in Yorkshire

The salary distribution of IT jobs citing Service Management in Yorkshire over the 6 months to 19 October 2018.

Salary histogram for Service Management in Yorkshire

Service Management
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Yorkshire region over the 6 months to 19 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +41 195 £35,000 -6.67% 26
South Yorkshire +45 66 £40,000 -2.92% 11
North Yorkshire -7 20 £42,500 +14.86% 5
East Yorkshire +10 5 £19,500 -22.61% 1
Service Management
England

For the 6 months to 19 October 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region with a requirement for Service Management.

1 146 (50.52%) ITIL
2 113 (39.10%) ITSM
3 90 (31.14%) Finance
4 84 (29.07%) Project Management
5 74 (25.61%) IT Strategy
6 72 (24.91%) Microsoft
7 68 (23.53%) Data Centre
8 67 (23.18%) Windows
9 64 (22.15%) PMO
10 63 (21.80%) Incident Management
11 62 (21.45%) Middleware
12 58 (20.07%) Agile Software Development
13 51 (17.65%) Problem-Solving
14 49 (16.96%) Active Directory
15 47 (16.26%) Service Delivery
16 43 (14.88%) Problem Management
16 43 (14.88%) Microsoft Azure
17 41 (14.19%) SLA
18 39 (13.49%) Analytical Skills
19 33 (11.42%) DevOps
19 33 (11.42%) ITIL V3
20 32 (11.07%) Microsoft Office
21 30 (10.38%) Self-Motivation
22 29 (10.03%) Amazon AWS
23 28 (9.69%) Management Information System
24 27 (9.34%) Time Management
24 27 (9.34%) ITIL Foundation Certificate
25 25 (8.65%) Test Automation
25 25 (8.65%) Process Improvement
25 25 (8.65%) SQL Server

Service Management
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (6.23%) SharePoint
2 16 (5.54%) MS Exchange
3 14 (4.84%) CMS
4 11 (3.81%) Exchange Server 2010
5 10 (3.46%) Exchange Server 2013
6 7 (2.42%) Confluence
7 5 (1.73%) Apache Spark
8 4 (1.38%) Cloud Foundry
9 2 (0.69%) IIS
9 2 (0.69%) Mule
9 2 (0.69%) Skype for Business
9 2 (0.69%) Tomcat
10 1 (0.35%) BizTalk Server
10 1 (0.35%) Kentico
10 1 (0.35%) OpenEdge
10 1 (0.35%) Smallworld
Applications
1 32 (11.07%) Microsoft Office
2 15 (5.19%) Microsoft Excel
3 7 (2.42%) Microsoft PowerPoint
4 2 (0.69%) Acrobat
5 1 (0.35%) MS Visio
Business Applications
1 6 (2.08%) Dynamics CRM
2 4 (1.38%) Dynamics AX
3 2 (0.69%) Remedy ITSM
4 1 (0.35%) Oracle EBS
4 1 (0.35%) Oracle EBS R12
4 1 (0.35%) Oracle iRecruitment
Cloud Services
1 43 (14.88%) Microsoft Azure
2 29 (10.03%) Amazon AWS
3 19 (6.57%) Office 365
4 18 (6.23%) IaaS
4 18 (6.23%) SaaS
5 13 (4.50%) Dynamics 365
6 11 (3.81%) PaaS
7 9 (3.11%) Cloud Computing
8 8 (2.77%) Google Cloud Platform
9 6 (2.08%) Slack
10 5 (1.73%) Force.com
11 4 (1.38%) GitHub
12 2 (0.69%) npm
Communications & Networking
1 21 (7.27%) LAN
1 21 (7.27%) WAN
2 10 (3.46%) DNS
3 8 (2.77%) Firewall
3 8 (2.77%) VoIP
4 7 (2.42%) Wi-Fi
5 6 (2.08%) Internet
5 6 (2.08%) SSH
6 5 (1.73%) SAN
6 5 (1.73%) TCP/IP
7 4 (1.38%) DHCP
7 4 (1.38%) NAS
8 3 (1.04%) VLAN
9 2 (0.69%) ADSL
9 2 (0.69%) HTTP
9 2 (0.69%) NetScaler
9 2 (0.69%) Skype
9 2 (0.69%) SSL
9 2 (0.69%) VPN
9 2 (0.69%) Wireless
Database & Business Intelligence
1 25 (8.65%) SQL Server
2 5 (1.73%) Hadoop
3 4 (1.38%) SQL Server Integration Services
4 3 (1.04%) Relational Database
4 3 (1.04%) SQL Server Reporting Services
5 2 (0.69%) Big Data
5 2 (0.69%) Data Warehouse
5 2 (0.69%) QlikView
5 2 (0.69%) RDBMS
6 1 (0.35%) Azure SQL Database
6 1 (0.35%) Data Lake
6 1 (0.35%) MS Access
6 1 (0.35%) Oracle BI EE
6 1 (0.35%) Power BI
Development Applications
1 18 (6.23%) JIRA
2 13 (4.50%) Visual Studio
3 11 (3.81%) Atlassian Bamboo
3 11 (3.81%) Bitbucket
4 4 (1.38%) CF BOSH
4 4 (1.38%) Git (software)
4 4 (1.38%) Jenkins
4 4 (1.38%) Sonatype Nexus
5 3 (1.04%) CocoaPods
5 3 (1.04%) Xcode
6 2 (0.69%) Android Studio
6 2 (0.69%) IntelliJ
6 2 (0.69%) Mockito
7 1 (0.35%) Hudson
General
1 90 (31.14%) Finance
2 15 (5.19%) Retail
3 12 (4.15%) Banking
4 11 (3.81%) Financial Institution
5 8 (2.77%) Legal
6 7 (2.42%) Marketing
7 4 (1.38%) Billing
7 4 (1.38%) Manufacturing
8 3 (1.04%) Law
8 3 (1.04%) Local Government
9 1 (0.35%) Back Office
9 1 (0.35%) Pharmaceutical
9 1 (0.35%) Telecoms
Job Titles
1 67 (23.18%) Analyst
2 43 (14.88%) Service Analyst
3 33 (11.42%) Service Desk Analyst
4 30 (10.38%) Service Manager
5 27 (9.34%) IT Engineer
6 24 (8.30%) IT Manager
7 20 (6.92%) Incident Manager
8 19 (6.57%) Senior Manager
9 17 (5.88%) Support Engineer
10 15 (5.19%) Applications Support
10 15 (5.19%) Support Analyst
11 13 (4.50%) Infrastructure Engineer
12 11 (3.81%) Delivery Manager
13 10 (3.46%) Applications Engineer
13 10 (3.46%) Applications Support Engineer
13 10 (3.46%) IT Analyst
13 10 (3.46%) Programmer
13 10 (3.46%) Senior Incident Manager
13 10 (3.46%) Systems Programmer
13 10 (3.46%) z/OS Systems Programmer
Libraries, Frameworks & Software Standards
1 62 (21.45%) Middleware
2 14 (4.84%) Node.js
3 13 (4.50%) .NET
4 8 (2.77%) REST
5 7 (2.42%) AngularJS
5 7 (2.42%) CSS
5 7 (2.42%) HTML
5 7 (2.42%) HTML5
5 7 (2.42%) Kendo UI
5 7 (2.42%) PhoneGap
5 7 (2.42%) Sass
5 7 (2.42%) Twitter Bootstrap
6 5 (1.73%) .NET Core
6 5 (1.73%) COM
6 5 (1.73%) Spring
7 4 (1.38%) ISPF
8 3 (1.04%) Web Services
9 2 (0.69%) MSMQ
9 2 (0.69%) RabbitMQ
9 2 (0.69%) XML
Miscellaneous
1 68 (23.53%) Data Centre
2 39 (13.49%) Analytical Skills
3 30 (10.38%) Self-Motivation
4 28 (9.69%) Management Information System
5 15 (5.19%) User Experience
6 14 (4.84%) NHS
7 11 (3.81%) Hybrid Cloud
7 11 (3.81%) Mainframe
8 8 (2.77%) CMDB
9 6 (2.08%) Driving Licence
9 6 (2.08%) iSeries
10 4 (1.38%) Robotics
11 2 (0.69%) Virtual Team
12 1 (0.35%) Greenfield Project
12 1 (0.35%) IBM Mainframe
12 1 (0.35%) PKI
Operating Systems
1 67 (23.18%) Windows
2 23 (7.96%) Windows Server
3 21 (7.27%) Windows 10
3 21 (7.27%) Windows 7
4 17 (5.88%) Windows Server 2012
5 16 (5.54%) Windows Server 2008
6 15 (5.19%) Android
7 14 (4.84%) Apple iOS
8 10 (3.46%) Unix
8 10 (3.46%) Windows 8
8 10 (3.46%) zOS
9 7 (2.42%) Linux
10 2 (0.69%) Windows Vista
10 2 (0.69%) Windows XP
Processes & Methodologies
1 146 (50.52%) ITIL
2 113 (39.10%) ITSM
3 84 (29.07%) Project Management
4 74 (25.61%) IT Strategy
5 63 (21.80%) Incident Management
6 58 (20.07%) Agile Software Development
7 51 (17.65%) Problem-Solving
8 47 (16.26%) Service Delivery
9 43 (14.88%) Problem Management
10 33 (11.42%) DevOps
10 33 (11.42%) ITIL V3
11 27 (9.34%) Time Management
12 25 (8.65%) Process Improvement
12 25 (8.65%) Test Automation
13 21 (7.27%) Change Management
13 21 (7.27%) Disaster Recovery
13 21 (7.27%) Line Management
14 20 (6.92%) Coaching
14 20 (6.92%) Mentoring
14 20 (6.92%) Stakeholder Management
Programming Languages
1 23 (7.96%) PowerShell
2 21 (7.27%) SQL
3 13 (4.50%) Java
4 12 (4.15%) JavaScript
5 9 (3.11%) Perl
5 9 (3.11%) Python
6 7 (2.42%) Apex Code
6 7 (2.42%) TypeScript
7 5 (1.73%) Bash Shell
7 5 (1.73%) C#
7 5 (1.73%) C++
7 5 (1.73%) Java 8
8 4 (1.38%) JCL
8 4 (1.38%) Ruby
8 4 (1.38%) Shell Script
9 3 (1.04%) Apple Swift
9 3 (1.04%) C
9 3 (1.04%) T-SQL
10 2 (0.69%) ES6
10 2 (0.69%) Kotlin
Qualifications
1 27 (9.34%) ITIL Foundation Certificate
2 16 (5.54%) ITIL Certification
3 9 (3.11%) Degree
4 6 (2.08%) Microsoft Certification
5 5 (1.73%) MCSE
5 5 (1.73%) Security Cleared
6 3 (1.04%) CCNA
6 3 (1.04%) CCNP
6 3 (1.04%) Cisco Certification
7 2 (0.69%) CISA
7 2 (0.69%) CISM
7 2 (0.69%) CISSP
7 2 (0.69%) MCITP
8 1 (0.35%) MCDST
8 1 (0.35%) MCSA
8 1 (0.35%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 64 (22.15%) PMO
2 41 (14.19%) SLA
3 13 (4.50%) ISO/IEC 27001
4 9 (3.11%) QA
5 5 (1.73%) PCI DSS
6 2 (0.69%) Data Quality
6 2 (0.69%) ISO 9001
6 2 (0.69%) ISO/IEC 20000
7 1 (0.35%) ISO 22301
System Software
1 49 (16.96%) Active Directory
2 17 (5.88%) VMware Infrastructure
3 7 (2.42%) vSphere
4 5 (1.73%) XenApp
5 4 (1.38%) Time Sharing Option
5 4 (1.38%) VMware ESXi
6 3 (1.04%) Virtual Machines
6 3 (1.04%) VMware Server
7 2 (0.69%) Firmware
7 2 (0.69%) Hyper-V
Systems Management
1 15 (5.19%) SCCM
2 7 (2.42%) Microsoft Intune
3 4 (1.38%) Ansible
3 4 (1.38%) Host Intrusion Detection System
3 4 (1.38%) Puppet
3 4 (1.38%) vCenter Server
4 3 (1.04%) SCOM
5 2 (0.69%) Microsoft Clustering
6 1 (0.35%) Cacti
6 1 (0.35%) Cisco CUCM
6 1 (0.35%) Forefront Identity Manager
6 1 (0.35%) NetBackup
6 1 (0.35%) Opsview
6 1 (0.35%) Oracle Enterprise Manager
6 1 (0.35%) Single Sign-On
6 1 (0.35%) Terraform
Vendors
1 72 (24.91%) Microsoft
2 21 (7.27%) VMware
3 12 (4.15%) Cisco
3 12 (4.15%) IBM
3 12 (4.15%) ServiceNow
4 10 (3.46%) Blue Prism
4 10 (3.46%) UiPath
5 8 (2.77%) Citrix
5 8 (2.77%) Google
5 8 (2.77%) Salesforce.com
6 7 (2.42%) Software AG
6 7 (2.42%) webMethods
7 6 (2.08%) EMC
7 6 (2.08%) NetApp
7 6 (2.08%) Oracle
8 5 (1.73%) HP
8 5 (1.73%) SAP
9 4 (1.38%) CA
9 4 (1.38%) Remedy
9 4 (1.38%) SOTI