Period
to 24 January 2018

The following table provides summary statistics for permanent job vacancies advertised in Yorkshire with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 24 January 2018 with a comparison to the same period in the previous 2 years.

Service Management
England > Yorkshire
6 months to
24 Jan 2018
Same period 2017 Same period 2016
Rank 115 122 105
Rank change year-on-year +7 -17 +7
Permanent jobs citing Service Management 223 257 347
As % of all permanent IT jobs advertised in Yorkshire 2.29% 2.37% 2.79%
As % of the Processes & Methodologies category 2.53% 2.64% 3.11%
Number of salaries quoted 178 224 252
Yorkshire median annual salary £37,000 £40,000 £37,500
Median salary % change year-on-year -7.50% +6.67% +7.14%
10th Percentile £29,000 £21,975 £21,250
90th Percentile £57,500 £68,750 £60,000
England median annual salary £50,000 £45,000 £47,500
% change year-on-year +11.11% -5.26% -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Yorkshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Yorkshire
Permanent vacancies with a requirement for process or methodology skills 8,799 9,728 11,155
As % of all permanent IT jobs advertised in Yorkshire 90.41% 89.68% 89.75%
Number of salaries quoted 7,489 8,228 9,152
Yorkshire median annual salary £42,500 £41,500 £40,000
Median salary % change year-on-year +2.41% +3.75% -
10th Percentile £26,250 £26,000 £26,250
90th Percentile £60,000 £62,000 £60,000
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Service Management
Job Vacancy Trend in Yorkshire

Job postings citing Service Management as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for Service Management in Yorkshire

Service Management
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Yorkshire.

Salary trend for Service Management in Yorkshire

Service Management
Salary Histogram in Yorkshire

The salary distribution of IT jobs citing Service Management in Yorkshire over the 6 months to 24 January 2018.

Salary histogram for Service Management in Yorkshire

Service Management
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Yorkshire region over the 6 months to 24 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +9 184 £36,500 -7.59% 26
North Yorkshire +6 22 £51,000 +123.71% 4
South Yorkshire -17 11 £27,500 -38.55% 4
East Yorkshire +6 6 £55,000 +111.54% 1
Service Management
England

For the 6 months to 24 January 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region with a requirement for Service Management.

1 143 (64.13%) ITIL
2 67 (30.04%) ITSM
3 60 (26.91%) Service Delivery
3 60 (26.91%) Finance
4 56 (25.11%) Incident Management
5 40 (17.94%) Cisco
6 37 (16.59%) Disaster Recovery
7 35 (15.70%) ITIL V3
8 34 (15.25%) Agile Software Development
9 31 (13.90%) Problem Management
10 30 (13.45%) SLA
10 30 (13.45%) Service Design
11 28 (12.56%) Linux
12 27 (12.11%) Microsoft
12 27 (12.11%) Change Management
13 26 (11.66%) Windows
14 24 (10.76%) Unix
15 23 (10.31%) Kalman Filter
16 22 (9.87%) Active Directory
17 21 (9.42%) Stakeholder Management
17 21 (9.42%) Root Cause Analysis
18 20 (8.97%) LAN
18 20 (8.97%) WAN
19 19 (8.52%) Business Continuity
19 19 (8.52%) Network Design
20 18 (8.07%) Project Management
20 18 (8.07%) Analytical Skills
21 15 (6.73%) Red Hat
21 15 (6.73%) NHS
21 15 (6.73%) Microsoft Office

Service Management
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (3.14%) MS Exchange
2 6 (2.69%) Apache
2 6 (2.69%) Exchange Server 2010
3 3 (1.35%) SharePoint
4 2 (0.90%) IBM Domino
4 2 (0.90%) IBM Notes
4 2 (0.90%) SharePoint 2013
4 2 (0.90%) Skype for Business
5 1 (0.45%) Exchange Server 2013
5 1 (0.45%) nginx
5 1 (0.45%) SharePoint 2010
Applications
1 15 (6.73%) Microsoft Office
2 5 (2.24%) Microsoft Excel
3 3 (1.35%) Microsoft PowerPoint
Cloud Services
1 15 (6.73%) Office 365
2 6 (2.69%) IaaS
2 6 (2.69%) SaaS
3 5 (2.24%) PaaS
4 2 (0.90%) OneDrive
5 1 (0.45%) Cloud Computing
5 1 (0.45%) Mimecast
Communications & Networking
1 20 (8.97%) LAN
1 20 (8.97%) WAN
2 13 (5.83%) Firewall
2 13 (5.83%) TCP/IP
3 11 (4.93%) DNS
3 11 (4.93%) SAN
4 10 (4.48%) Wireless
5 7 (3.14%) Intrusion Detection
5 7 (3.14%) VoIP
6 5 (2.24%) DHCP
6 5 (2.24%) WLAN
7 4 (1.79%) Internet
7 4 (1.79%) MPLS
7 4 (1.79%) Skype
8 3 (1.35%) IP Telephony
8 3 (1.35%) Unified Communications
8 3 (1.35%) VPN
9 2 (0.90%) BGP
9 2 (0.90%) FTP
9 2 (0.90%) SNMP
Database & Business Intelligence
1 11 (4.93%) SQL Server
2 5 (2.24%) MySQL
2 5 (2.24%) SQL Server 2008
3 1 (0.45%) Big Data
3 1 (0.45%) Event Store
3 1 (0.45%) Relational Database
3 1 (0.45%) Riak
3 1 (0.45%) SQL Server 2012
Development Applications
1 1 (0.45%) Octopus Deploy
General
1 60 (26.91%) Finance
2 8 (3.59%) Marketing
2 8 (3.59%) Retail
3 5 (2.24%) Financial Institution
4 4 (1.79%) Legal
5 2 (0.90%) Telecoms
6 1 (0.45%) Manufacturing
Job Titles
1 66 (29.60%) Analyst
2 40 (17.94%) Service Manager
3 32 (14.35%) Service Analyst
4 19 (8.52%) Administrator
4 19 (8.52%) IT Manager
4 19 (8.52%) Systems Administrator
5 18 (8.07%) Linux Administrator
5 18 (8.07%) Linux Systems Administrator
6 17 (7.62%) IT Services Manager
7 16 (7.17%) Services Delivery Manager
8 15 (6.73%) Network Engineer
9 13 (5.83%) Incident Analyst
10 12 (5.38%) Delivery Manager
10 12 (5.38%) Service Management Manager
10 12 (5.38%) Team Leader
10 12 (5.38%) Transition Analyst
11 10 (4.48%) Cisco Engineer
11 10 (4.48%) Cisco Network Engineer
11 10 (4.48%) Senior Cisco Network Engineer
11 10 (4.48%) Senior Network Engineer
Libraries, Frameworks & Software Standards
1 8 (3.59%) .NET
2 5 (2.24%) LAMP
2 5 (2.24%) Web Services
3 2 (0.90%) CSS
3 2 (0.90%) HTML
4 1 (0.45%) ASP.NET
4 1 (0.45%) RabbitMQ
4 1 (0.45%) Sensu
Miscellaneous
1 18 (8.07%) Analytical Skills
2 15 (6.73%) NHS
3 12 (5.38%) Management Information System
4 6 (2.69%) Data Centre
4 6 (2.69%) Linux Command Line
4 6 (2.69%) User Experience
5 5 (2.24%) CMDB
5 5 (2.24%) Video Conferencing
6 3 (1.35%) Virtual Team
7 2 (0.90%) Driving Licence
7 2 (0.90%) Fat Client
7 2 (0.90%) RSA SecurID
7 2 (0.90%) Thin Client
7 2 (0.90%) Video\Live Streaming
8 1 (0.45%) Client/Server
8 1 (0.45%) Digital Signage
8 1 (0.45%) Enterprise Software
8 1 (0.45%) Freedom of Information
Operating Systems
1 28 (12.56%) Linux
2 26 (11.66%) Windows
3 24 (10.76%) Unix
4 15 (6.73%) Red Hat Enterprise Linux
5 12 (5.38%) Windows Server
6 10 (4.48%) Windows 7
7 5 (2.24%) Windows Server 2008
8 4 (1.79%) CentOS
8 4 (1.79%) Ubuntu
9 3 (1.35%) HPUX
10 2 (0.90%) Windows 10
10 2 (0.90%) Windows 8
10 2 (0.90%) Windows Server 2012
11 1 (0.45%) Debian
11 1 (0.45%) Fedora
11 1 (0.45%) SUSE
11 1 (0.45%) Windows Server 2003
Processes & Methodologies
1 143 (64.13%) ITIL
2 67 (30.04%) ITSM
3 60 (26.91%) Service Delivery
4 56 (25.11%) Incident Management
5 37 (16.59%) Disaster Recovery
6 35 (15.70%) ITIL V3
7 34 (15.25%) Agile Software Development
8 31 (13.90%) Problem Management
9 30 (13.45%) Service Design
10 27 (12.11%) Change Management
11 23 (10.31%) Kalman Filter
12 21 (9.42%) Root Cause Analysis
12 21 (9.42%) Stakeholder Management
13 19 (8.52%) Business Continuity
13 19 (8.52%) Network Design
14 18 (8.07%) Project Management
15 15 (6.73%) DevOps
16 14 (6.28%) Ticket Management
17 12 (5.38%) Continuous Improvement
17 12 (5.38%) Matrix Management
Programming Languages
1 6 (2.69%) Shell Script
2 5 (2.24%) C
2 5 (2.24%) Java
2 5 (2.24%) JavaScript
3 4 (1.79%) Groovy
3 4 (1.79%) Perl
3 4 (1.79%) Ruby
4 3 (1.35%) C#
5 2 (0.90%) SQL
6 1 (0.45%) PowerShell
Qualifications
1 15 (6.73%) ITIL Foundation Certificate
2 6 (2.69%) Cisco Certification
3 5 (2.24%) CCNA
4 4 (1.79%) CCIE
4 4 (1.79%) ITIL Certification
4 4 (1.79%) Microsoft Certification
5 3 (1.35%) CCIE Routing and Switching
5 3 (1.35%) MCITP
5 3 (1.35%) MCSE
6 2 (0.90%) CCNP
6 2 (0.90%) Degree
6 2 (0.90%) HNC
6 2 (0.90%) NVQ Level 4
7 1 (0.45%) ECDL
7 1 (0.45%) MCDST
7 1 (0.45%) PRINCE2 Practitioner
7 1 (0.45%) RHCE
7 1 (0.45%) SC Cleared
7 1 (0.45%) Security Cleared
Quality Assurance & Compliance
1 30 (13.45%) SLA
2 6 (2.69%) ISO/IEC 20000
3 4 (1.79%) QA
4 3 (1.35%) ISO 9001
4 3 (1.35%) ISO/IEC 27001
4 3 (1.35%) PMO
5 2 (0.90%) GDPR
System Software
1 22 (9.87%) Active Directory
2 8 (3.59%) VMware Infrastructure
3 3 (1.35%) Hyper-V
4 2 (0.90%) VMware ESXi
4 2 (0.90%) vSphere
4 2 (0.90%) XenApp
4 2 (0.90%) XenDesktop
Systems Management
1 14 (6.28%) SCCM
2 10 (4.48%) Puppet
2 10 (4.48%) SCOM
3 5 (2.24%) Ansible
3 5 (2.24%) Opscode Chef
4 4 (1.79%) Symantec Endpoint Protection
5 2 (0.90%) Microsoft Data Protection Manager
5 2 (0.90%) Norton AntiVirus
5 2 (0.90%) WMI
5 2 (0.90%) XenMobile
6 1 (0.45%) Aspera SmartTrack
6 1 (0.45%) Grafana
6 1 (0.45%) Graphite
6 1 (0.45%) OpenView
Vendors
1 40 (17.94%) Cisco
2 27 (12.11%) Microsoft
3 15 (6.73%) Red Hat
4 14 (6.28%) Avaya
5 13 (5.83%) VMware
6 9 (4.04%) HP
7 8 (3.59%) Citrix
7 8 (3.59%) Oracle
8 7 (3.14%) ServiceNow
9 6 (2.69%) Symantec
10 4 (1.79%) Dell
11 3 (1.35%) 3PAR
11 3 (1.35%) CheckPoint
11 3 (1.35%) Snow
12 2 (0.90%) CommVault
12 2 (0.90%) Lotus
12 2 (0.90%) Remedy
12 2 (0.90%) Salesforce.com
12 2 (0.90%) Splunk
13 1 (0.45%) Juniper