Period
to 2 December 2020

The following table provides summary statistics for permanent job vacancies advertised in Yorkshire with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 2 December 2020 with a comparison to the same period in the previous 2 years.

Service Management
England > Yorkshire
6 months to
2 Dec 2020
Same period 2019 Same period 2018
Rank 73 89 71
Rank change year-on-year +16 -18 +57
Permanent jobs citing Service Management 115 221 314
As % of all permanent jobs advertised in Yorkshire 3.50% 3.36% 3.82%
As % of the Processes & Methodologies category 3.78% 3.66% 4.15%
Number of salaries quoted 125 188 211
Median annual salary £45,000 £47,500 £35,435
Median salary % change year-on-year -5.26% +34.05% -2.92%
10th Percentile £36,450 £21,250 £19,000
90th Percentile £63,250 £70,526 £60,000
England median annual salary £52,500 £50,000 £47,500
% change year-on-year +5.00% +5.26% -5.00%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Yorkshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Yorkshire
Permanent vacancies with a requirement for process or methodology skills 3,045 6,039 7,566
As % of all permanent IT jobs advertised in Yorkshire 92.55% 91.79% 92.05%
Number of salaries quoted 2,621 4,925 6,175
Median annual salary £47,500 £45,000 £42,500
Median salary % change year-on-year +5.56% +5.88% -
10th Percentile £31,250 £26,250 £26,250
90th Percentile £66,250 £67,500 £62,500
England median annual salary £55,000 £52,500 £52,500
% change year-on-year +4.76% - +5.00%

Service Management
Job Vacancy Trend in Yorkshire

Job postings citing Service Management as a proportion of all IT jobs advertised in Yorkshire.

Job vacancy trend for Service Management in Yorkshire

Service Management
Salary Trend in Yorkshire

3-month moving average salary quoted in jobs citing Service Management in Yorkshire.

Salary trend for Service Management in Yorkshire

Service Management
Salary Histogram in Yorkshire

Salary distribution for jobs citing Service Management in Yorkshire over the 6 months to 2 December 2020.

Salary histogram for Service Management in Yorkshire

Service Management
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Yorkshire region over the 6 months to 2 December 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +6 67 £55,000 +26.94% 10
North Yorkshire +29 21 £45,000 +15.38% 2
South Yorkshire -8 19 £45,000 -5.26% 5
East Yorkshire +14 8 £45,000 -5.26%
Service Management
England

For the 6 months to 2 December 2020, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region with a requirement for Service Management.

1 66 (57.39%) ITSM
2 58 (50.43%) ITIL
3 52 (45.22%) Stakeholder Management
4 50 (43.48%) Office 365
5 44 (38.26%) ITIL Certification
5 44 (38.26%) Problem Management
6 43 (37.39%) Incident Management
7 39 (33.91%) Unified Communications
8 38 (33.04%) Identity Access Management
8 38 (33.04%) Virtual Desktop
8 38 (33.04%) Identity Management
9 27 (23.48%) Service Delivery
10 25 (21.74%) SCCM
11 24 (20.87%) Azure
12 20 (17.39%) Disaster Recovery
12 20 (17.39%) SLA
13 18 (15.65%) Microsoft
14 17 (14.78%) Finance
14 17 (14.78%) Windows
15 16 (13.91%) Agile Software Development
16 15 (13.04%) Project Management
16 15 (13.04%) AWS
16 15 (13.04%) DevOps
17 14 (12.17%) VMware
18 11 (9.57%) Mentoring
18 11 (9.57%) ServiceNow
18 11 (9.57%) Windows Server
18 11 (9.57%) Continuous Improvement
19 10 (8.70%) SolarWinds
19 10 (8.70%) Active Directory

Service Management
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (4.35%) SharePoint
2 1 (0.87%) IIS
2 1 (0.87%) MS Exchange
Applications
1 1 (0.87%) Microsoft Office
Business Applications
1 7 (6.09%) Remedy ITSM
Cloud Services
1 50 (43.48%) Office 365
2 24 (20.87%) Azure
3 15 (13.04%) AWS
4 9 (7.83%) GCP
5 6 (5.22%) OneDrive
6 4 (3.48%) IaaS
7 3 (2.61%) PaaS
7 3 (2.61%) SaaS
8 2 (1.74%) Amazon EC2
8 2 (1.74%) Amazon S3
8 2 (1.74%) AWS CloudFormation
8 2 (1.74%) Mimecast
9 1 (0.87%) Azure Active Directory
9 1 (0.87%) Cloud Computing
9 1 (0.87%) npm
9 1 (0.87%) Yammer
Communications & Networking
1 39 (33.91%) Unified Communications
2 8 (6.96%) Firewall
2 8 (6.96%) SAN
3 7 (6.09%) LAN
3 7 (6.09%) WAN
4 5 (4.35%) Skype
5 2 (1.74%) DNS
5 2 (1.74%) Remote Desktop
5 2 (1.74%) VLAN
6 1 (0.87%) IPsec
6 1 (0.87%) MPLS
6 1 (0.87%) TCP/IP
6 1 (0.87%) VPN
6 1 (0.87%) Wi-Fi
Database & Business Intelligence
1 3 (2.61%) Data Warehouse
2 2 (1.74%) Big Data
2 2 (1.74%) SQL Server
3 1 (0.87%) Tableau
3 1 (0.87%) Tableau Server
Development Applications
1 3 (2.61%) Git (software)
1 3 (2.61%) GitLab
2 2 (1.74%) Octopus Deploy
2 2 (1.74%) TeamCity
3 1 (0.87%) Jenkins
3 1 (0.87%) Maven
3 1 (0.87%) Sonatype Nexus
General
1 17 (14.78%) Finance
2 5 (4.35%) Back Office
3 4 (3.48%) Public Sector
4 3 (2.61%) Telecoms
5 2 (1.74%) Manufacturing
5 2 (1.74%) Marketing
6 1 (0.87%) Financial Institution
6 1 (0.87%) Local Government
6 1 (0.87%) Retail
Job Titles
1 47 (40.87%) Analyst
2 40 (34.78%) Support Analyst
3 39 (33.91%) Senior Analyst
4 38 (33.04%) Senior Support Analyst
5 18 (15.65%) Project Analyst
6 14 (12.17%) IT Manager
7 11 (9.57%) Developer
8 10 (8.70%) ServiceNow Developer
9 9 (7.83%) Operations Manager
10 8 (6.96%) Infrastructure Manager
10 8 (6.96%) IT Operations Manager
10 8 (6.96%) Service Manager
11 7 (6.09%) Delivery Manager
11 7 (6.09%) IT Infrastructure Manager
12 6 (5.22%) DevOps Engineer
12 6 (5.22%) Infrastructure Engineer
13 4 (3.48%) Head of Operations
13 4 (3.48%) Infrastructure Operations Manager
13 4 (3.48%) Software Development Manager
13 4 (3.48%) Software Manager
Libraries, Frameworks & Software Standards
1 10 (8.70%) CSS
1 10 (8.70%) HTML
2 9 (7.83%) Ajax
2 9 (7.83%) AngularJS
2 9 (7.83%) jQuery
2 9 (7.83%) XML
3 6 (5.22%) .NET
4 4 (3.48%) Middleware
4 4 (3.48%) Web Services
5 2 (1.74%) .NET Core
5 2 (1.74%) React Native
5 2 (1.74%) Sensu
6 1 (0.87%) React
Miscellaneous
1 9 (7.83%) Analytical Skills
2 7 (6.09%) Mainframe
3 6 (5.22%) Data Centre
3 6 (5.22%) Management Information System
4 5 (4.35%) User Experience
5 4 (3.48%) Public Cloud
6 3 (2.61%) Mobile App
6 3 (2.61%) Virtual Team
7 2 (1.74%) NHS
7 2 (1.74%) Replication
8 1 (0.87%) Cloud Native
8 1 (0.87%) Enterprise Software
8 1 (0.87%) Self-Motivation
Operating Systems
1 17 (14.78%) Windows
2 11 (9.57%) Windows Server
3 4 (3.48%) Linux
3 4 (3.48%) Windows Server 2016
3 4 (3.48%) Windows Server 2019
4 3 (2.61%) Windows Server 2012
5 2 (1.74%) Red Hat Enterprise Linux
5 2 (1.74%) Windows 10
6 1 (0.87%) Windows 7
6 1 (0.87%) Windows 8
6 1 (0.87%) Windows Server 2003
Processes & Methodologies
1 66 (57.39%) ITSM
2 58 (50.43%) ITIL
3 52 (45.22%) Stakeholder Management
4 44 (38.26%) Problem Management
5 43 (37.39%) Incident Management
6 38 (33.04%) Identity Access Management
6 38 (33.04%) Identity Management
7 27 (23.48%) Service Delivery
8 20 (17.39%) Disaster Recovery
9 16 (13.91%) Agile Software Development
10 15 (13.04%) DevOps
10 15 (13.04%) Project Management
11 11 (9.57%) Continuous Improvement
11 11 (9.57%) Mentoring
12 10 (8.70%) Infrastructure Engineering
13 9 (7.83%) Capacity Planning
14 8 (6.96%) Problem-Solving
15 7 (6.09%) Coaching
15 7 (6.09%) Decision-Making
15 7 (6.09%) Requirements Gathering
Programming Languages
1 6 (5.22%) C
2 4 (3.48%) JavaScript
3 3 (2.61%) SQL
4 2 (1.74%) Bash Shell
4 2 (1.74%) C#
4 2 (1.74%) Java
4 2 (1.74%) PowerShell
4 2 (1.74%) Python
4 2 (1.74%) Shell Script
Qualifications
1 44 (38.26%) ITIL Certification
2 5 (4.35%) Degree
3 4 (3.48%) Computer Science Degree
4 1 (0.87%) MCP
4 1 (0.87%) Postgraduate
4 1 (0.87%) SC Cleared
4 1 (0.87%) Security Cleared
Quality Assurance & Compliance
1 20 (17.39%) SLA
2 8 (6.96%) QA
3 5 (4.35%) ISO/IEC 27001
4 1 (0.87%) ISO/IEC 20000
4 1 (0.87%) PMO
System Software
1 38 (33.04%) Virtual Desktop
2 10 (8.70%) Active Directory
3 5 (4.35%) VMware Infrastructure
4 3 (2.61%) Hyper-V
5 2 (1.74%) VMware ESXi
Systems Management
1 25 (21.74%) SCCM
2 6 (5.22%) vCenter Server
3 3 (2.61%) Puppet
3 3 (2.61%) Terraform
4 2 (1.74%) Kubernetes
5 1 (0.87%) Ansible
5 1 (0.87%) FortiGate
5 1 (0.87%) Microsoft Intune
5 1 (0.87%) Opscode Chef
5 1 (0.87%) WSUS
Vendors
1 18 (15.65%) Microsoft
2 14 (12.17%) VMware
3 11 (9.57%) ServiceNow
4 10 (8.70%) SolarWinds
5 8 (6.96%) Remedy
6 4 (3.48%) Dell
6 4 (3.48%) Dell Compellent
7 3 (2.61%) Cisco
8 2 (1.74%) Citrix
8 2 (1.74%) PeopleSoft
8 2 (1.74%) Red Hat
8 2 (1.74%) Splunk
8 2 (1.74%) Veeam
9 1 (0.87%) Apple
9 1 (0.87%) Juniper
9 1 (0.87%) Snow