Period
to 6 August 2020

The median annual salary for a Support Analyst was £25,000 in advertised job vacancies in the South West during the 6 months to 6 August 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > South West
6 months to
6 Aug 2020
Same period 2019 Same period 2018
Rank 169 151 162
Rank change year-on-year -18 +11 -5
Permanent jobs requiring a Support Analyst 47 208 208
As % of all permanent jobs advertised in the South West 1.07% 2.08% 1.96%
As % of the Job Titles category 1.12% 2.15% 2.03%
Number of salaries quoted 43 186 174
Median annual salary £25,000 £31,750 £26,000
Median salary % change year-on-year -21.26% +22.12% -3.70%
10th Percentile £21,250 £19,750 £19,750
90th Percentile £37,500 £42,500 £37,500
England median annual salary £34,000 £30,000 £32,500
% change year-on-year +13.33% -7.69% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South West
Permanent vacancies in the South West with a recognized job title 4,211 9,687 10,239
% of permanent IT jobs with a recognized job title 95.86% 96.67% 96.66%
Number of salaries quoted 3,385 7,762 8,506
Median annual salary £45,000 £45,000 £42,500
Median salary % change year-on-year - +5.88% +6.25%
10th Percentile £27,500 £26,250 £25,000
90th Percentile £70,000 £66,250 £65,000
England median annual salary £55,000 £51,500 £50,000
% change year-on-year +6.80% +3.00% +5.26%

Support Analyst
Job Vacancy Trend in the South West

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the South West.

Job vacancy trend for Support Analyst in the South West

Support Analyst
Salary Trend in the South West

3-month moving average salary quoted in jobs citing Support Analyst in the South West.

Salary trend for Support Analyst in the South West

Support Analyst
Salary Histogram in the South West

Salary distribution for jobs citing Support Analyst in the South West over the 6 months to 6 August 2020.

Salary histogram for Support Analyst in the South West

Support Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the South West region over the 6 months to 6 August 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +29 19 £30,250 +0.83% 1
Wiltshire -12 10 £26,500 -18.46% 3
Gloucestershire +51 9 £23,500 -2.08% 2
Dorset +28 5 £24,000 -27.27% 1
Somerset +6 4 - - 1
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the South West

For the 6 months to 6 August 2020, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region featuring Support Analyst in the job title.

1 27 (57.45%) Windows
2 22 (46.81%) Windows Server
3 20 (42.55%) Problem-Solving
3 20 (42.55%) Microsoft
4 16 (34.04%) Office 365
5 14 (29.79%) Problem Management
5 14 (29.79%) Active Directory
5 14 (29.79%) SQL
6 13 (27.66%) ITIL
7 12 (25.53%) Microsoft Office
7 12 (25.53%) LAN
7 12 (25.53%) WAN
8 10 (21.28%) Incident Management
8 10 (21.28%) Self-Motivation
9 8 (17.02%) Windows 10
9 8 (17.02%) Windows 7
9 8 (17.02%) Root Cause Analysis
9 8 (17.02%) SQL Server
9 8 (17.02%) SLA
10 7 (14.89%) Service Management
10 7 (14.89%) DHCP
10 7 (14.89%) DNS
10 7 (14.89%) Citrix
10 7 (14.89%) SCCM
11 6 (12.77%) Data Analysis
11 6 (12.77%) VMware
11 6 (12.77%) WLAN
11 6 (12.77%) TCP/IP
11 6 (12.77%) MySQL
11 6 (12.77%) Oracle

Support Analyst Skill Set
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (6.38%) MS Exchange
2 1 (2.13%) BizTalk Server
2 1 (2.13%) NetWeaver
Applications
1 12 (25.53%) Microsoft Office
Business Applications
1 4 (8.51%) Oracle EBS
1 4 (8.51%) Oracle EBS R12
2 2 (4.26%) Oracle iProcurement
3 1 (2.13%) Dynamics AX
3 1 (2.13%) Oracle ERP
3 1 (2.13%) Oracle Procure-to-Pay
Cloud Services
1 16 (34.04%) Office 365
2 5 (10.64%) Azure
3 2 (4.26%) SaaS
Communications & Networking
1 12 (25.53%) LAN
1 12 (25.53%) WAN
2 7 (14.89%) DHCP
2 7 (14.89%) DNS
3 6 (12.77%) TCP/IP
3 6 (12.77%) WLAN
4 5 (10.64%) DPNSS
4 5 (10.64%) QSIG
5 2 (4.26%) Firewall
6 1 (2.13%) Internet
6 1 (2.13%) VoIP
6 1 (2.13%) Wireless
Database & Business Intelligence
1 8 (17.02%) SQL Server
2 6 (12.77%) MySQL
3 3 (6.38%) SQL Server Reporting Services
4 2 (4.26%) Crystal Reports
5 1 (2.13%) PostgreSQL
5 1 (2.13%) SQL Server Integration Services
Development Applications
1 3 (6.38%) Oracle Forms
2 1 (2.13%) Git (software)
2 1 (2.13%) JIRA
General
1 6 (12.77%) Finance
2 5 (10.64%) Public Sector
3 3 (6.38%) Back Office
3 3 (6.38%) Law
3 3 (6.38%) Telecoms
4 2 (4.26%) General Ledger
5 1 (2.13%) Advertising
5 1 (2.13%) Aerospace
5 1 (2.13%) Retail
Libraries, Frameworks & Software Standards
1 3 (6.38%) Middleware
2 1 (2.13%) .NET
2 1 (2.13%) XML
Miscellaneous
1 10 (21.28%) Self-Motivation
2 5 (10.64%) Analytical Skills
2 5 (10.64%) Mobile App
3 3 (6.38%) Linux Command Line
4 1 (2.13%) Driving Licence
4 1 (2.13%) Life Science
4 1 (2.13%) Management Information System
Operating Systems
1 27 (57.45%) Windows
2 22 (46.81%) Windows Server
3 8 (17.02%) Windows 10
3 8 (17.02%) Windows 7
4 5 (10.64%) Android
4 5 (10.64%) Apple iOS
4 5 (10.64%) Windows Server 2008
5 3 (6.38%) Unix
5 3 (6.38%) Windows Server 2012
6 1 (2.13%) Mac OS X
6 1 (2.13%) Windows 8
6 1 (2.13%) Windows Server 2016
Processes & Methodologies
1 20 (42.55%) Problem-Solving
2 14 (29.79%) Problem Management
3 13 (27.66%) ITIL
4 10 (21.28%) Incident Management
5 8 (17.02%) Root Cause Analysis
6 7 (14.89%) Service Management
7 6 (12.77%) Data Analysis
7 6 (12.77%) Service Desk Management
8 5 (10.64%) Agile Software Development
9 4 (8.51%) People Management
9 4 (8.51%) Performance Management
9 4 (8.51%) SDLC
9 4 (8.51%) Service Delivery
9 4 (8.51%) SFIA
10 3 (6.38%) Logistics
11 2 (4.26%) ERP
11 2 (4.26%) Proactive Maintenance
11 2 (4.26%) Software Testing
11 2 (4.26%) System Testing
12 1 (2.13%) Infrastructure Engineering
Programming Languages
1 14 (29.79%) SQL
2 3 (6.38%) T-SQL
3 1 (2.13%) C#
3 1 (2.13%) JavaScript
3 1 (2.13%) PowerShell
3 1 (2.13%) VBScript
Qualifications
1 3 (6.38%) Microsoft Certification
2 2 (4.26%) Degree
2 2 (4.26%) ITIL Certification
2 2 (4.26%) Security Cleared
3 1 (2.13%) MCDST
3 1 (2.13%) MCSE
3 1 (2.13%) SC Cleared
Quality Assurance & Compliance
1 8 (17.02%) SLA
2 1 (2.13%) QA
System Software
1 14 (29.79%) Active Directory
2 5 (10.64%) VMware Infrastructure
3 2 (4.26%) vSphere
Systems Management
1 7 (14.89%) SCCM
2 1 (2.13%) Microsoft Intune
2 1 (2.13%) WhatsUp Gold
Vendors
1 20 (42.55%) Microsoft
2 7 (14.89%) Citrix
3 6 (12.77%) Oracle
3 6 (12.77%) VMware
4 3 (6.38%) Intapp
5 1 (2.13%) Aderant
5 1 (2.13%) BMC
5 1 (2.13%) Bomgar
5 1 (2.13%) IBM
5 1 (2.13%) Mitel
5 1 (2.13%) MobileIron
5 1 (2.13%) OpenText
5 1 (2.13%) SAP
5 1 (2.13%) SolarWinds