Period
to 25 January 2020

The median annual salary for a Support Analyst was £28,500 in advertised job vacancies in the South West during the 6 months to 25 January 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > South West
6 months to
25 Jan 2020
Same period 2019 Same period 2018
Rank 184 137 120
Rank change year-on-year -47 -17 +9
Permanent jobs requiring a Support Analyst 123 212 289
As % of all permanent IT jobs advertised in the South West 1.43% 2.14% 2.85%
As % of the Job Titles category 1.49% 2.23% 2.93%
Number of salaries quoted 92 205 253
South West median annual salary £28,500 £29,000 £25,000
Median salary % change year-on-year -1.72% +16.00% -9.09%
10th Percentile £18,850 £19,000 £19,250
90th Percentile £41,375 £40,000 £40,925
England median annual salary £31,500 £32,500 £30,000
% change year-on-year -3.08% +8.33% -4.76%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South West
Permanent vacancies in the South West with a recognized job title 8,265 9,526 9,856
% of permanent IT jobs with a recognized job title 96.05% 96.26% 97.20%
Number of salaries quoted 6,725 7,609 8,110
South West median annual salary £42,500 £42,500 £40,000
Median salary % change year-on-year - +6.25% -
10th Percentile £25,500 £26,250 £24,500
90th Percentile £65,000 £67,500 £62,500
England median annual salary £52,500 £51,000 £50,000
% change year-on-year +2.94% +2.00% +5.26%

Support Analyst
Job Vacancy Trend in the South West

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for Support Analyst in the South West

Support Analyst
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the South West.

Salary trend for Support Analyst in the South West

Support Analyst
Salary Histogram in the South West

The salary distribution of IT jobs citing Support Analyst in the South West over the 6 months to 25 January 2020.

Salary histogram for Support Analyst in the South West

Support Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the South West region over the 6 months to 25 January 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire -9 45 £30,000 -14.29% 9
Dorset +17 30 £32,500 +12.07% 2
Bristol -18 22 £27,000 +3.85% 11
Somerset +15 11 £33,750 +22.73% 8
Gloucestershire -38 8 £18,000 -5.26% 7
Devon +2 5 £30,675 +25.20% 12
Cornwall +18 2 £26,500 - 1
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the South West

For the 6 months to 25 January 2020, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region featuring Support Analyst in the job title.

1 62 (50.41%) Windows
2 51 (41.46%) Microsoft
3 40 (32.52%) SQL
4 39 (31.71%) Office 365
5 34 (27.64%) Problem-Solving
6 33 (26.83%) ITIL
7 30 (24.39%) Microsoft Office
7 30 (24.39%) Active Directory
8 26 (21.14%) SLA
9 24 (19.51%) Windows 10
10 23 (18.70%) Windows Server
11 22 (17.89%) Root Cause Analysis
12 19 (15.45%) SQL Server
12 19 (15.45%) LAN
13 17 (13.82%) Firewall
13 17 (13.82%) ITSM
13 17 (13.82%) Finance
13 17 (13.82%) SaaS
14 16 (13.01%) WAN
15 15 (12.20%) Linux
16 14 (11.38%) Workflow
16 14 (11.38%) VMware
16 14 (11.38%) SharePoint
17 13 (10.57%) Azure
17 13 (10.57%) Analytical Skills
18 12 (9.76%) Wireless
18 12 (9.76%) Service Management
19 11 (8.94%) Oracle
19 11 (8.94%) VoIP
19 11 (8.94%) Data Entry

Support Analyst Skill Set
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (11.38%) SharePoint
2 6 (4.88%) MS Exchange
3 4 (3.25%) IIS
4 3 (2.44%) CMS
4 3 (2.44%) Exchange Server 2010
5 2 (1.63%) Exchange Server 2013
5 2 (1.63%) Skype for Business
5 2 (1.63%) Tomcat
6 1 (0.81%) WebLogic
6 1 (0.81%) WebSphere
Applications
1 30 (24.39%) Microsoft Office
2 1 (0.81%) Microsoft Excel
2 1 (0.81%) MS Visio
Business Applications
1 3 (2.44%) Dynamics CRM
2 2 (1.63%) Dynamics AX
2 2 (1.63%) NetSuite
Cloud Services
1 39 (31.71%) Office 365
2 17 (13.82%) SaaS
3 13 (10.57%) Azure
4 6 (4.88%) Dynamics 365
4 6 (4.88%) IaaS
5 3 (2.44%) Azure Active Directory
Communications & Networking
1 19 (15.45%) LAN
2 17 (13.82%) Firewall
3 16 (13.01%) WAN
4 12 (9.76%) Wireless
5 11 (8.94%) VoIP
6 9 (7.32%) DNS
6 9 (7.32%) WLAN
7 8 (6.50%) DHCP
7 8 (6.50%) Internet
7 8 (6.50%) TCP/IP
8 6 (4.88%) Network Security
8 6 (4.88%) VPN
8 6 (4.88%) Wi-Fi
9 3 (2.44%) Remote Desktop
9 3 (2.44%) VLAN
10 2 (1.63%) MPLS
11 1 (0.81%) DPNSS
11 1 (0.81%) Intrusion Detection
11 1 (0.81%) QSIG
11 1 (0.81%) Skype
Database & Business Intelligence
1 19 (15.45%) SQL Server
2 7 (5.69%) MySQL
3 5 (4.07%) RDBMS
3 5 (4.07%) Relational Database
4 4 (3.25%) Amazon RDS
4 4 (3.25%) Ingres
5 2 (1.63%) SQL Server Integration Services
5 2 (1.63%) SQL Server Reporting Services
6 1 (0.81%) Oracle Database
6 1 (0.81%) PostgreSQL
6 1 (0.81%) SQL Server 2008
6 1 (0.81%) SQL Server 2012
6 1 (0.81%) SQL Server 2014
Development Applications
1 8 (6.50%) JIRA
2 3 (2.44%) Git (software)
2 3 (2.44%) Team Foundation Server
3 1 (0.81%) Subversion
General
1 17 (13.82%) Finance
2 7 (5.69%) Retail
3 3 (2.44%) Advertising
3 3 (2.44%) Public Sector
4 2 (1.63%) Law
4 2 (1.63%) Manufacturing
5 1 (0.81%) Aerospace
5 1 (0.81%) Back Office
5 1 (0.81%) Banking
5 1 (0.81%) International Banking
5 1 (0.81%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (2.44%) XML
2 2 (1.63%) .NET
2 2 (1.63%) LAMP
2 2 (1.63%) OpenJDK
3 1 (0.81%) HTML
3 1 (0.81%) SOAP
3 1 (0.81%) XSD
Miscellaneous
1 13 (10.57%) Analytical Skills
2 8 (6.50%) Self-Motivation
3 6 (4.88%) CMDB
3 6 (4.88%) Greenfield Project
4 4 (3.25%) Data Centre
4 4 (3.25%) iPhone
4 4 (3.25%) Linux Command Line
5 3 (2.44%) iPad
5 3 (2.44%) Management Information System
6 2 (1.63%) Clustering
6 2 (1.63%) Enterprise Software
6 2 (1.63%) Enterprise Storage
6 2 (1.63%) Replication
7 1 (0.81%) Client/Server
7 1 (0.81%) Driving Licence
7 1 (0.81%) IVR
7 1 (0.81%) Mobile App
7 1 (0.81%) PKI
7 1 (0.81%) Public Cloud
7 1 (0.81%) Smartphone
Operating Systems
1 62 (50.41%) Windows
2 24 (19.51%) Windows 10
3 23 (18.70%) Windows Server
4 15 (12.20%) Linux
5 10 (8.13%) Windows 7
5 10 (8.13%) Windows 8
6 8 (6.50%) Windows Server 2008
7 7 (5.69%) Windows Server 2012
8 4 (3.25%) Android
9 3 (2.44%) Unix
10 2 (1.63%) Mac OS X
11 1 (0.81%) Apple iOS
11 1 (0.81%) CentOS
11 1 (0.81%) Red Hat Enterprise Linux
Processes & Methodologies
1 34 (27.64%) Problem-Solving
2 33 (26.83%) ITIL
3 22 (17.89%) Root Cause Analysis
4 17 (13.82%) ITSM
5 14 (11.38%) Workflow
6 12 (9.76%) Service Management
7 11 (8.94%) Data Entry
8 10 (8.13%) Cybersecurity
9 9 (7.32%) Data Analysis
9 9 (7.32%) Project Management
10 8 (6.50%) Incident Management
10 8 (6.50%) Project Delivery
11 7 (5.69%) Fintech
11 7 (5.69%) Time Management
12 6 (4.88%) Agile Software Development
12 6 (4.88%) Asset Management
12 6 (4.88%) Coaching
12 6 (4.88%) Problem Management
12 6 (4.88%) Workflow Management
13 5 (4.07%) CRM
Programming Languages
1 40 (32.52%) SQL
2 7 (5.69%) PowerShell
2 7 (5.69%) Python
3 4 (3.25%) Bash Shell
3 4 (3.25%) C#
3 4 (3.25%) Java
3 4 (3.25%) Ruby
4 1 (0.81%) C
4 1 (0.81%) VB.NET
Qualifications
1 8 (6.50%) Degree
2 7 (5.69%) Microsoft Certification
3 5 (4.07%) Security Cleared
4 4 (3.25%) CCNA
4 4 (3.25%) Cisco Certification
4 4 (3.25%) SC Cleared
5 1 (0.81%) DBS Check
5 1 (0.81%) ISTQB
5 1 (0.81%) Master's Degree
5 1 (0.81%) MCP
Quality Assurance & Compliance
1 26 (21.14%) SLA
2 3 (2.44%) Cyber Essentials
3 2 (1.63%) ISO/IEC 20000
4 1 (0.81%) ISO 22301
4 1 (0.81%) ISO 9001
4 1 (0.81%) ISO/IEC 27001
System Software
1 30 (24.39%) Active Directory
2 9 (7.32%) VMware Infrastructure
3 5 (4.07%) Hyper-V
4 3 (2.44%) VMware ESXi
5 2 (1.63%) Virtual Machines
6 1 (0.81%) VMware Workstation
6 1 (0.81%) vSphere
Systems Management
1 7 (5.69%) SCCM
2 3 (2.44%) FortiGate
3 2 (1.63%) Puppet
Vendors
1 51 (41.46%) Microsoft
2 14 (11.38%) VMware
3 11 (8.94%) Oracle
4 8 (6.50%) Apple
4 8 (6.50%) Cisco
5 7 (5.69%) ServiceNow
6 6 (4.88%) Tradeweb
7 4 (3.25%) Meraki
8 3 (2.44%) Acronis
8 3 (2.44%) Brocade
8 3 (2.44%) ESET
8 3 (2.44%) Ubiquiti
9 2 (1.63%) Citrix
9 2 (1.63%) JD Edwards
9 2 (1.63%) McAfee
9 2 (1.63%) Veeam
10 1 (0.81%) HP
10 1 (0.81%) SolarWinds
10 1 (0.81%) Symantec
10 1 (0.81%) Twitter