The median annual salary for a Support Analyst was £27,500 in advertised job vacancies in the South West during the 3 months to 24 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England / South West
3 months to
24 Jun 2017
Same period 2016 Same period 2015
Rank 152 111 101
Rank change year-on-year -41 -10  
Permanent jobs requiring a Support Analyst 82 141 176
As % of all permanent IT jobs advertised in the South West 1.57% 2.68% 2.93%
As % of the Job Titles category 1.62% 2.75% 3.02%
Number of salaries quoted 77 124 132
Median salary £27,500 £26,597 £30,000
Median salary % change year-on-year +3.39% -11.34%  
90% offered a salary of more than £20,500 £20,500 £20,000
10% offered a salary of more than £42,500 £35,000 £42,500
UK excluding London median salary £30,000 £27,500 £27,500
% change year-on-year +9.09% -  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the South West. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
South West
Permanent job vacancies with a job title containing a recognized job role 5067 5129 5828
As % of all permanent IT job vacancies advertised in the South West 96.99% 97.64% 97.15%
Number of salaries quoted 4214 4347 4914
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.66%  
90% offered a salary of more than £25,000 £25,000 £23,500
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Support Analyst
Job Vacancy Trend in the South West

The job posting trend of jobs advertised in the South West that featured Support Analyst in the job title.

Job vacancy trend for Support Analyst in the South West

Support Analyst
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the South West.

Salary trend for Support Analyst in the South West

Support Analyst
Salary Histogram in the South West

The salary distribution of IT jobs citing Support Analyst in the South West over the 3 months to 24 June 2017.

Salary histogram for Support Analyst in the South West

Support Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the South West region over the 3 months to 24 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +5 29 £32,000 +3.22% 6
Bristol -33 28 £29,000 +11.53% 8
Cornwall -4 8 £21,500 +4.87%
Devon 0 6 £17,000 -38.18%
Gloucestershire -13 6 £22,000 -6.38%
Dorset -5 4 £33,250 +20.90% 1
Somerset -19 1 £35,000 +47.36%
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the South West

For the 6 months to 24 June 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring Support Analyst in the job title.

1 88 (45.36%) Windows
2 73 (37.63%) Microsoft
3 70 (36.08%) ITIL
4 65 (33.51%) Active Directory
5 55 (28.35%) SQL
6 45 (23.20%) Microsoft Office
7 38 (19.59%) Windows Server
7 38 (19.59%) Citrix
8 34 (17.53%) Linux
9 33 (17.01%) MS Exchange
9 33 (17.01%) TCP/IP
10 32 (16.49%) Finance
11 27 (13.92%) SLA
12 26 (13.40%) SQL Server
13 25 (12.89%) WAN
14 24 (12.37%) Service Management
14 24 (12.37%) LAN
15 23 (11.86%) Wi-Fi
16 22 (11.34%) Oracle
16 22 (11.34%) Analytical Skills
17 20 (10.31%) PowerShell
17 20 (10.31%) VMware
18 18 (9.28%) Degree
19 17 (8.76%) Windows Server 2008
20 16 (8.25%) Microsoft Excel
21 15 (7.73%) Unix
21 15 (7.73%) ERP
21 15 (7.73%) Project Management
21 15 (7.73%) Security Cleared
21 15 (7.73%) Coaching

Support Analyst Skill Set
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 33 (17.01%) MS Exchange
2 13 (6.70%) IIS
3 7 (3.61%) JBoss
3 7 (3.61%) WebLogic
4 6 (3.09%) Alfresco
4 6 (3.09%) Apache
4 6 (3.09%) Joomla!
4 6 (3.09%) WebSphere
5 5 (2.58%) SharePoint
6 3 (1.55%) TPMS
7 2 (1.03%) BizTalk Server
7 2 (1.03%) Exchange Server 2003
7 2 (1.03%) Exchange Server 2010
7 2 (1.03%) MQSeries
8 1 (0.52%) Confluence
8 1 (0.52%) Exchange Server 2013
8 1 (0.52%) SharePoint 2013
8 1 (0.52%) Skype for Business
Applications
1 45 (23.20%) Microsoft Office
2 16 (8.25%) Microsoft Excel
3 5 (2.58%) Microsoft PowerPoint
4 2 (1.03%) MS Visio
Business Applications
1 3 (1.55%) Unit4 Business World
2 1 (0.52%) Dynamics NAV
2 1 (0.52%) NetSuite
2 1 (0.52%) Oracle Assets
2 1 (0.52%) Oracle Cash Management
2 1 (0.52%) Oracle EBS
2 1 (0.52%) Oracle EBS R12
2 1 (0.52%) Oracle Internet Expenses
2 1 (0.52%) Oracle iProcurement
2 1 (0.52%) Oracle Payables
2 1 (0.52%) Oracle Receivables
2 1 (0.52%) Sage 200
2 1 (0.52%) SAP Business One
2 1 (0.52%) SAP Oil and Gas
Cloud Services
1 11 (5.67%) Office 365
2 7 (3.61%) GitHub
3 6 (3.09%) Microsoft Azure
4 5 (2.58%) Amazon AWS
5 4 (2.06%) Cloud Computing
5 4 (2.06%) SaaS
Communications & Networking
1 33 (17.01%) TCP/IP
2 25 (12.89%) WAN
3 24 (12.37%) LAN
4 23 (11.86%) Wi-Fi
5 13 (6.70%) Firewall
6 10 (5.15%) Internet
7 9 (4.64%) DNS
8 8 (4.12%) DHCP
8 8 (4.12%) Remote Desktop
9 7 (3.61%) Cisco ASA
9 7 (3.61%) NAS
9 7 (3.61%) SAN
10 5 (2.58%) ADSL
10 5 (2.58%) Broadband
11 4 (2.06%) FTP
12 3 (1.55%) HTTP
12 3 (1.55%) HTTPS
12 3 (1.55%) Intranet
12 3 (1.55%) SMTP
12 3 (1.55%) SSL
Database & Business Intelligence
1 26 (13.40%) SQL Server
2 8 (4.12%) MS Access
3 6 (3.09%) MongoDB
4 5 (2.58%) Big Data
5 4 (2.06%) Relational Database
6 3 (1.55%) Oracle Database
6 3 (1.55%) SQL Server 2012
6 3 (1.55%) SQL Server Reporting Services
7 2 (1.03%) Data Mining
7 2 (1.03%) Data Warehouse
7 2 (1.03%) Ingres
7 2 (1.03%) RDBMS
7 2 (1.03%) SQL Server 2000
7 2 (1.03%) SQL Server 2008
8 1 (0.52%) MariaDB
8 1 (0.52%) MySQL
8 1 (0.52%) SQL Server 2005
8 1 (0.52%) SQL Server Integration Services
Development Applications
1 8 (4.12%) Jenkins
1 8 (4.12%) Maven
2 6 (3.09%) Oracle Forms
2 6 (3.09%) Subversion
3 4 (2.06%) Selenium
4 2 (1.03%) JIRA
5 1 (0.52%) JUnit
5 1 (0.52%) PROIV
5 1 (0.52%) Visual Studio
General
1 32 (16.49%) Finance
2 11 (5.67%) Retail
3 5 (2.58%) Advertising
4 4 (2.06%) Banking
4 4 (2.06%) Legal
4 4 (2.06%) Telecoms
5 2 (1.03%) Aerospace
5 2 (1.03%) Law
6 1 (0.52%) Back Office
6 1 (0.52%) Electronics
6 1 (0.52%) Games
6 1 (0.52%) Investment Banking
6 1 (0.52%) Manufacturing
6 1 (0.52%) Marketing
6 1 (0.52%) Military
Libraries, Frameworks & Software Standards
1 11 (5.67%) XML
2 8 (4.12%) EDI
3 7 (3.61%) .NET
3 7 (3.61%) Ajax
3 7 (3.61%) Hibernate
3 7 (3.61%) HTML
3 7 (3.61%) JPA
3 7 (3.61%) Spring
3 7 (3.61%) Spring Web Flow
3 7 (3.61%) Web Services
4 6 (3.09%) AngularJS
4 6 (3.09%) Backbone.js
4 6 (3.09%) Dojo
4 6 (3.09%) Ember.js
4 6 (3.09%) JSP
4 6 (3.09%) React
4 6 (3.09%) SOAP
4 6 (3.09%) Spring MVC
4 6 (3.09%) WSDL
5 5 (2.58%) Software Packaging
Miscellaneous
1 22 (11.34%) Analytical Skills
2 8 (4.12%) Computer Science
2 8 (4.12%) Driving Licence
3 7 (3.61%) Management Information System
4 4 (2.06%) Linux Command Line
4 4 (2.06%) User Experience
5 3 (1.55%) Data Centre
6 2 (1.03%) Enterprise Software
7 1 (0.52%) EPoS
7 1 (0.52%) Fat Client
7 1 (0.52%) Greenfield Project
7 1 (0.52%) HP Storage
7 1 (0.52%) Replication
7 1 (0.52%) Smartphone
7 1 (0.52%) Thin Client
Operating Systems
1 88 (45.36%) Windows
2 38 (19.59%) Windows Server
3 34 (17.53%) Linux
4 17 (8.76%) Windows Server 2008
5 15 (7.73%) Unix
5 15 (7.73%) Windows Server 2012
6 12 (6.19%) Windows 10
7 11 (5.67%) Windows 7
8 10 (5.15%) Windows XP
9 9 (4.64%) Apple iOS
10 8 (4.12%) AIX
11 7 (3.61%) Android
11 7 (3.61%) CentOS
12 4 (2.06%) Windows Server 2003
13 3 (1.55%) Windows 8
14 2 (1.03%) Mac OS X
15 1 (0.52%) Mac OS
15 1 (0.52%) Solaris
Processes & Methodologies
1 70 (36.08%) ITIL
2 24 (12.37%) Service Management
3 15 (7.73%) Coaching
3 15 (7.73%) ERP
3 15 (7.73%) Project Management
4 14 (7.22%) Service Delivery
5 13 (6.70%) Trend Analysis
6 11 (5.67%) Agile Software Development
7 9 (4.64%) Time Management
8 8 (4.12%) MVC
9 7 (3.61%) Change Management
9 7 (3.61%) Incident Management
10 6 (3.09%) Android Development
10 6 (3.09%) iOS Development
10 6 (3.09%) ITIL V3
10 6 (3.09%) Mobile Development
10 6 (3.09%) Open Source
10 6 (3.09%) Patch Management
10 6 (3.09%) Release Management
11 5 (2.58%) Service Desk Management
Programming Languages
1 55 (28.35%) SQL
2 20 (10.31%) PowerShell
3 13 (6.70%) Java
4 12 (6.19%) VBA
5 9 (4.64%) Shell Script
6 7 (3.61%) C#
6 7 (3.61%) JavaScript
6 7 (3.61%) PHP
6 7 (3.61%) VB
7 6 (3.09%) Delphi
7 6 (3.09%) Pascal
8 4 (2.06%) C
9 3 (1.55%) T-SQL
9 3 (1.55%) VBScript
10 2 (1.03%) C++
10 2 (1.03%) VB.NET
Qualifications
1 18 (9.28%) Degree
2 15 (7.73%) Security Cleared
3 12 (6.19%) ITIL Certification
4 11 (5.67%) Microsoft Certification
5 10 (5.15%) SC Cleared
6 9 (4.64%) Computer Science Degree
7 8 (4.12%) CCNA
7 8 (4.12%) Cisco Certification
8 7 (3.61%) VMware Certified Professional (VCP)
9 2 (1.03%) MCSA
9 2 (1.03%) MCSE
10 1 (0.52%) CCENT
10 1 (0.52%) DBS Check
10 1 (0.52%) Master's Degree
10 1 (0.52%) MBCS
10 1 (0.52%) MCP
10 1 (0.52%) MOS
10 1 (0.52%) Network+ Certification
10 1 (0.52%) Numerate Degree
10 1 (0.52%) PhD
Quality Assurance & Compliance
1 27 (13.92%) SLA
2 7 (3.61%) ISO/IEC 20000
3 3 (1.55%) ISO 9001
4 1 (0.52%) Data Quality
4 1 (0.52%) ISO/IEC 27001
System Software
1 65 (33.51%) Active Directory
2 8 (4.12%) VMware Infrastructure
3 7 (3.61%) XenApp
4 5 (2.58%) Microsoft App-V
4 5 (2.58%) XenDesktop
5 4 (2.06%) Virtual Desktop
6 2 (1.03%) Forefront TMG
6 2 (1.03%) ISA Server
6 2 (1.03%) VMware ESXi
6 2 (1.03%) vSphere
6 2 (1.03%) XenServer
7 1 (0.52%) Hyper-V
Systems Management
1 6 (3.09%) Nagios
2 5 (2.58%) SCCM
3 4 (2.06%) Graylog
4 2 (1.03%) Malwarebytes
5 1 (0.52%) HP Data Protector
5 1 (0.52%) SCOM
Vendors
1 73 (37.63%) Microsoft
2 38 (19.59%) Citrix
3 22 (11.34%) Oracle
4 20 (10.31%) VMware
5 11 (5.67%) Cisco
6 7 (3.61%) Red Hat
7 6 (3.09%) IBM
7 6 (3.09%) Symantec
8 5 (2.58%) Dell
9 3 (1.55%) arcserve
9 3 (1.55%) HP
10 2 (1.03%) Apple
10 2 (1.03%) Informatica
10 2 (1.03%) Juniper
10 2 (1.03%) SAP
10 2 (1.03%) Veeam
10 2 (1.03%) Webroot
11 1 (0.52%) 3PAR
11 1 (0.52%) Dell KACE
11 1 (0.52%) F5
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