Period
to 24 November 2017

The median annual salary for a Support Analyst was £26,750 in advertised job vacancies in the South West during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > South West
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 113 121 102
Rank change year-on-year +8 -19 -22
Permanent jobs requiring a Support Analyst 299 300 351
As % of all permanent IT jobs advertised in the South West 2.91% 2.76% 2.95%
As % of the Job Titles category 2.98% 2.84% 3.03%
Number of salaries quoted 260 262 316
South West median annual salary £26,750 £27,500 £27,500
Median salary % change year-on-year -2.73% - +10.00%
10th Percentile £20,950 £19,250 £19,125
90th Percentile £42,500 £37,500 £43,750
England median annual salary £30,500 £31,500 £32,500
% change year-on-year -3.17% -3.08% +3.17%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South West
Permanent vacancies in the South West with a recognized job title 10020 10556 11566
% of permanent IT jobs with a recognized job title 97.55% 96.96% 97.12%
Number of salaries quoted 8299 8909 9807
South West median annual salary £40,000 £40,000 £39,000
Median salary % change year-on-year - +2.56% +4.00%
10th Percentile £24,500 £24,500 £23,500
90th Percentile £62,500 £62,500 £62,500
England median annual salary £50,000 £47,500 £46,500
% change year-on-year +5.26% +2.15% +3.33%

Support Analyst
Job Vacancy Trend in the South West

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for Support Analyst in the South West

Support Analyst
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the South West.

Salary trend for Support Analyst in the South West

Support Analyst
Salary Histogram in the South West

The salary distribution of IT jobs citing Support Analyst in the South West over the 6 months to 24 November 2017.

Salary histogram for Support Analyst in the South West

Support Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the South West region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol -8 102 £28,000 - 8
Wiltshire +25 91 £31,500 +7.69% 7
Somerset -2 31 £25,000 +2.04% 1
Devon +14 25 £22,500 -14.29%
Gloucestershire -5 23 £23,000 -9.80% 5
Cornwall +14 13 £42,500 +6.25%
Dorset -18 11 £25,000 -9.09% 2
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the South West

For the 6 months to 24 November 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring Support Analyst in the job title.

1 172 (57.53%) Microsoft
2 120 (40.13%) Windows
3 83 (27.76%) ITIL
4 77 (25.75%) SQL
5 72 (24.08%) Active Directory
6 59 (19.73%) Microsoft Office
7 56 (18.73%) Windows Server
8 54 (18.06%) SQL Server
9 52 (17.39%) Windows 7
10 46 (15.38%) VMware
11 40 (13.38%) Office 365
12 38 (12.71%) Windows Server 2008
13 36 (12.04%) Security Cleared
13 36 (12.04%) PowerShell
14 35 (11.71%) Cisco
15 34 (11.37%) Windows 10
16 32 (10.70%) VMware Infrastructure
17 31 (10.37%) SCCM
17 31 (10.37%) Windows Server 2012
18 30 (10.03%) Microsoft Certification
19 29 (9.70%) Cisco Certification
19 29 (9.70%) CCNA
20 28 (9.36%) SharePoint
21 27 (9.03%) Finance
22 26 (8.70%) Microsoft Excel
22 26 (8.70%) TCP/IP
23 24 (8.03%) Citrix
24 23 (7.69%) Linux
24 23 (7.69%) Firewall
25 22 (7.36%) Skype for Business

Support Analyst Skill Set
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (9.36%) SharePoint
2 22 (7.36%) IIS
2 22 (7.36%) Skype for Business
3 17 (5.69%) MS Exchange
4 16 (5.35%) Exchange Server 2010
5 15 (5.02%) Exchange Server 2013
6 9 (3.01%) Apache
6 9 (3.01%) BizTalk Server
7 8 (2.68%) Tomcat
7 8 (2.68%) Umbraco
8 7 (2.34%) Blackberry Enterprise Server
9 5 (1.67%) GlassFish
9 5 (1.67%) JBoss
9 5 (1.67%) Mule
10 4 (1.34%) Moodle
11 3 (1.00%) CMS
12 2 (0.67%) SharePoint 2013
13 1 (0.33%) Confluence
13 1 (0.33%) Exchange Server 2007
13 1 (0.33%) WebSphere
Applications
1 59 (19.73%) Microsoft Office
2 26 (8.70%) Microsoft Excel
3 8 (2.68%) Microsoft PowerPoint
4 3 (1.00%) MS Visio
Business Applications
1 11 (3.68%) Dynamics AX
2 6 (2.01%) SAP CO
2 6 (2.01%) SAP FI
2 6 (2.01%) SAP FI/CO
3 5 (1.67%) Dynamics CRM
3 5 (1.67%) ResourceLink
3 5 (1.67%) Visualfiles
4 3 (1.00%) SAP R/3
5 1 (0.33%) Dynamics NAV
5 1 (0.33%) Sage 1000
5 1 (0.33%) Sage 200
5 1 (0.33%) Sage 500
5 1 (0.33%) Sage X3
5 1 (0.33%) Unit4 Business World
Cloud Services
1 40 (13.38%) Office 365
2 4 (1.34%) SaaS
3 3 (1.00%) Amazon AWS
3 3 (1.00%) IaaS
3 3 (1.00%) Microsoft Azure
4 1 (0.33%) Cloud Computing
4 1 (0.33%) Yammer
Communications & Networking
1 26 (8.70%) TCP/IP
2 23 (7.69%) Firewall
3 20 (6.69%) LAN
4 18 (6.02%) Wireless
5 16 (5.35%) DNS
5 16 (5.35%) WAN
6 14 (4.68%) DHCP
6 14 (4.68%) SAN
6 14 (4.68%) Skype
7 9 (3.01%) Wireless Security
8 8 (2.68%) HTTP
9 7 (2.34%) Cisco ASA
9 7 (2.34%) NAS
10 6 (2.01%) HTTPS
10 6 (2.01%) VPN
10 6 (2.01%) WLAN
11 5 (1.67%) LDAP
11 5 (1.67%) Reverse Proxy
11 5 (1.67%) VLAN
12 4 (1.34%) DECT
Database & Business Intelligence
1 54 (18.06%) SQL Server
2 17 (5.69%) SQL Server Reporting Services
3 10 (3.34%) MS Access
4 9 (3.01%) Oracle Database
5 7 (2.34%) SQL Server Integration Services
6 5 (1.67%) Ingres
7 3 (1.00%) MySQL
7 3 (1.00%) SSDT
8 2 (0.67%) SQL Server 2016
9 1 (0.33%) QlikView
9 1 (0.33%) SQL Server 2008
9 1 (0.33%) SQL Server 2012
9 1 (0.33%) SQL Server 2014
Development Applications
1 13 (4.35%) JIRA
2 12 (4.01%) Talend Open Studio
3 5 (1.67%) PROIV
General
1 27 (9.03%) Finance
2 12 (4.01%) Law
3 10 (3.34%) Legal
4 6 (2.01%) Manufacturing
5 4 (1.34%) Marketing
6 3 (1.00%) Banking
7 1 (0.33%) Advertising
7 1 (0.33%) Back Office
7 1 (0.33%) Investment Banking
7 1 (0.33%) Retail
7 1 (0.33%) Telecoms
Libraries, Frameworks & Software Standards
1 20 (6.69%) Software Packaging
2 16 (5.35%) .NET
3 11 (3.68%) EDI
4 8 (2.68%) XML
5 7 (2.34%) ASP.NET
6 6 (2.01%) Classic ASP
6 6 (2.01%) XSLT
7 5 (1.67%) HTML
7 5 (1.67%) SAML
8 3 (1.00%) Web Services
9 2 (0.67%) CSS
9 2 (0.67%) Oracle GoldenGate
10 1 (0.33%) Ajax
10 1 (0.33%) IBM Integration Bus
10 1 (0.33%) LAMP
Miscellaneous
1 21 (7.02%) Analytical Skills
2 8 (2.68%) Video Conferencing
3 7 (2.34%) Blackberry
4 6 (2.01%) Driving Licence
4 6 (2.01%) EPoS
4 6 (2.01%) Management Information System
5 5 (1.67%) CMDB
5 5 (1.67%) iPad
5 5 (1.67%) Replication
6 4 (1.34%) CCTV
7 3 (1.00%) Learning Management System
8 2 (0.67%) Computer Science
8 2 (0.67%) RSA SecurID
9 1 (0.33%) Data Centre
9 1 (0.33%) Digital Media
9 1 (0.33%) e-Learning
9 1 (0.33%) IVR
9 1 (0.33%) Video\Live Streaming
9 1 (0.33%) VLE
9 1 (0.33%) Wiki
Operating Systems
1 120 (40.13%) Windows
2 56 (18.73%) Windows Server
3 52 (17.39%) Windows 7
4 38 (12.71%) Windows Server 2008
5 34 (11.37%) Windows 10
6 31 (10.37%) Windows Server 2012
7 23 (7.69%) Linux
8 20 (6.69%) Windows 8
9 15 (5.02%) Mac OS X
10 12 (4.01%) AIX
11 9 (3.01%) Unix
12 7 (2.34%) CentOS
12 7 (2.34%) Windows XP
13 5 (1.67%) Android
13 5 (1.67%) Solaris
14 2 (0.67%) Apple iOS
14 2 (0.67%) Windows Mobile
15 1 (0.33%) Red Hat Enterprise Linux
Processes & Methodologies
1 83 (27.76%) ITIL
2 21 (7.02%) Service Delivery
3 20 (6.69%) Application Virtualisation
3 20 (6.69%) Compatibility Testing
3 20 (6.69%) ERP
3 20 (6.69%) Software Distribution
3 20 (6.69%) Workload Management
4 14 (4.68%) Customer-Centric Approach
5 10 (3.34%) CRM
6 9 (3.01%) Agile Software Development
6 9 (3.01%) Document Management
6 9 (3.01%) Incident Management
6 9 (3.01%) Project Management
7 8 (2.68%) Service Management
7 8 (2.68%) Test Scripting
8 7 (2.34%) Coaching
8 7 (2.34%) Customer-Centricity
8 7 (2.34%) ITSM
8 7 (2.34%) Task Automation
8 7 (2.34%) Time Management
Programming Languages
1 77 (25.75%) SQL
2 36 (12.04%) PowerShell
3 16 (5.35%) C#
4 13 (4.35%) Shell Script
5 12 (4.01%) VB
6 7 (2.34%) Java
6 7 (2.34%) PHP
6 7 (2.34%) VBA
7 3 (1.00%) T-SQL
8 1 (0.33%) JavaScript
8 1 (0.33%) PL/SQL
8 1 (0.33%) Python
8 1 (0.33%) VB.NET
Qualifications
1 36 (12.04%) Security Cleared
2 30 (10.03%) Microsoft Certification
3 29 (9.70%) CCNA
3 29 (9.70%) Cisco Certification
4 18 (6.02%) Degree
5 12 (4.01%) SC Cleared
6 8 (2.68%) MCSA
7 7 (2.34%) MCSE
7 7 (2.34%) VMware Certified Professional (VCP)
8 5 (1.67%) HNC
8 5 (1.67%) MCP
9 1 (0.33%) AAT
9 1 (0.33%) ITIL Certification
9 1 (0.33%) MOS
Quality Assurance & Compliance
1 14 (4.68%) SLA
2 4 (1.34%) PCI DSS
3 1 (0.33%) JSP 440
System Software
1 72 (24.08%) Active Directory
2 32 (10.70%) VMware Infrastructure
3 20 (6.69%) Microsoft App-V
4 3 (1.00%) vSphere
5 2 (0.67%) XenApp
6 1 (0.33%) VMware ESXi
Systems Management
1 31 (10.37%) SCCM
2 4 (1.34%) SCOM
3 3 (1.00%) Backup Exec
3 3 (1.00%) Microsoft Data Protection Manager
4 2 (0.67%) NetBackup
4 2 (0.67%) Oracle Statspack
4 2 (0.67%) SolarWinds Orion
4 2 (0.67%) Systems Management Server (SMS)
4 2 (0.67%) vCenter Server
Vendors
1 172 (57.53%) Microsoft
2 46 (15.38%) VMware
3 35 (11.71%) Cisco
4 24 (8.03%) Citrix
5 18 (6.02%) Oracle
6 17 (5.69%) Apple
7 16 (5.35%) Veeam
8 12 (4.01%) Talend
9 11 (3.68%) HP
10 9 (3.01%) SAP
11 7 (2.34%) Red Hat
12 5 (1.67%) 3PAR
12 5 (1.67%) Barracuda Networks
12 5 (1.67%) Jaspersoft
12 5 (1.67%) New Relic
12 5 (1.67%) NGA Human Resources
12 5 (1.67%) Remedy
12 5 (1.67%) Xerox
13 4 (1.34%) iManage
13 4 (1.34%) Mitel