Service Desk Support Analyst Jobs with Work from Home Options

Service Desk Support Analyst
UK > Work from Home

The median Service Desk Support Analyst salary in Work from Home is £26,500 per year according to job vacancies posted during the 6 months to 3 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
3 May 2024
Same period 2023 Same period 2022
Rank 576 642 807
Rank change year-on-year +66 +165 -249
Permanent jobs requiring a Service Desk Support Analyst 7 34 37
As % of all permanent jobs with a WFH option 0.021% 0.080% 0.054%
As % of the Job Titles category 0.022% 0.083% 0.056%
Number of salaries quoted 5 33 37
10th Percentile - £24,550 £20,145
25th Percentile £25,000 £26,250 £21,000
Median annual salary (50th Percentile) £26,500 £32,500 £25,000
Median % change year-on-year -18.46% +30.00% -
75th Percentile £30,500 £35,000 £26,000
90th Percentile £32,600 £37,250 £34,586
UK median annual salary £26,000 £32,500 £25,000
% change year-on-year -20.00% +30.00% +4.17%

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 32,479 40,829 66,224
% of permanent jobs with a recognized job title 95.99% 96.03% 97.40%
Number of salaries quoted 24,933 29,012 42,088
10th Percentile £33,036 £36,532 £36,250
25th Percentile £42,500 £47,375 £45,000
Median annual salary (50th Percentile) £56,000 £62,500 £60,000
Median % change year-on-year -10.40% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £92,500 £100,000 £95,000
UK median annual salary £52,508 £60,000 £60,000
% change year-on-year -12.49% - +9.09%

Service Desk Support Analyst
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Service Desk Support Analyst in the job title as a proportion of all IT jobs advertised.

Service Desk Support Analyst trend for jobs with a WFH option

Service Desk Support Analyst
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Service Desk Support Analyst.

Service Desk Support Analyst salary trend for jobs with a WFH option

Service Desk Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 3 May 2024, Service Desk Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring Service Desk Support Analyst in the job title.

1 4 (57.14%) ITSM
1 4 (57.14%) Microsoft 365
2 3 (42.86%) Social Skills
2 3 (42.86%) Windows 10
2 3 (42.86%) Remote Desktop
2 3 (42.86%) Finance
2 3 (42.86%) Microsoft Office
2 3 (42.86%) ITIL
2 3 (42.86%) Windows
2 3 (42.86%) Customer Service
3 2 (28.57%) Microsoft Exchange
3 2 (28.57%) DHCP
3 2 (28.57%) TCP/IP
3 2 (28.57%) SLA
3 2 (28.57%) Sophos
3 2 (28.57%) Active Directory
3 2 (28.57%) Microsoft Certification
3 2 (28.57%) Service Management
3 2 (28.57%) Banking
3 2 (28.57%) MCITP
3 2 (28.57%) SolarWinds
3 2 (28.57%) VMware Infrastructure
3 2 (28.57%) Windows 8
3 2 (28.57%) Analytical Skills
3 2 (28.57%) Mimecast
3 2 (28.57%) Inclusion and Diversity
3 2 (28.57%) N-able
3 2 (28.57%) ConnectWise
3 2 (28.57%) VMware
3 2 (28.57%) Problem-Solving

Service Desk Support Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (28.57%) Microsoft Exchange
2 1 (14.29%) CMS
Applications
1 3 (42.86%) Microsoft Office
Business Applications
1 1 (14.29%) Elite 3E
Cloud Services
1 4 (57.14%) Microsoft 365
2 2 (28.57%) Mimecast
Communications & Networking
1 3 (42.86%) Remote Desktop
2 2 (28.57%) DHCP
2 2 (28.57%) TCP/IP
3 1 (14.29%) VPN
Development Applications
1 1 (14.29%) JIRA
General
1 3 (42.86%) Finance
1 3 (42.86%) Social Skills
2 2 (28.57%) Analytical Skills
2 2 (28.57%) Banking
2 2 (28.57%) Inclusion and Diversity
Miscellaneous
1 1 (14.29%) Blackberry
1 1 (14.29%) Management Information System
1 1 (14.29%) Self-Motivation
1 1 (14.29%) Team-Oriented Environment
Operating Systems
1 3 (42.86%) Windows
1 3 (42.86%) Windows 10
2 2 (28.57%) Windows 8
3 1 (14.29%) Android
3 1 (14.29%) Apple iOS
Processes & Methodologies
1 4 (57.14%) ITSM
2 3 (42.86%) Customer Service
2 3 (42.86%) ITIL
3 2 (28.57%) Analytical Thinking
3 2 (28.57%) Problem-Solving
3 2 (28.57%) Service Management
4 1 (14.29%) Break/Fix
4 1 (14.29%) Configuration Management
4 1 (14.29%) Content Management
4 1 (14.29%) Document Management
4 1 (14.29%) Fintech
4 1 (14.29%) Incident Management
4 1 (14.29%) Practice Management
4 1 (14.29%) Security Operations
4 1 (14.29%) Service Delivery
4 1 (14.29%) Stakeholder Management
Qualifications
1 2 (28.57%) MCITP
1 2 (28.57%) Microsoft Certification
2 1 (14.29%) A+ Certification
2 1 (14.29%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 2 (28.57%) SLA
System Software
1 2 (28.57%) Active Directory
1 2 (28.57%) VMware Infrastructure
Vendors
1 2 (28.57%) ConnectWise
1 2 (28.57%) N-able
1 2 (28.57%) SolarWinds
1 2 (28.57%) Sophos
1 2 (28.57%) VMware
2 1 (14.29%) Adobe
2 1 (14.29%) Citrix
2 1 (14.29%) iManage
2 1 (14.29%) Intapp
2 1 (14.29%) Microsoft
2 1 (14.29%) Sun