Service Desk Support Analyst Jobs with Hybrid/Remote/WFH Options

Service Desk Support Analyst
UK > Work from Home

The median Service Desk Support Analyst salary for remote or hybrid work is £29,750 per year, according to job vacancies posted during the 6 months leading to 3 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
3 May 2025
Same period 2024 Same period 2023
Rank 415 577 643
Rank change year-on-year +162 +66 +154
Permanent jobs requiring a Service Desk Support Analyst 2 7 34
As % of all permanent jobs with a WFH option 0.013% 0.021% 0.080%
As % of the Job Titles category 0.015% 0.022% 0.083%
Number of salaries quoted 2 5 33
10th Percentile £26,225 - £24,550
25th Percentile £27,313 £25,000 £26,250
Median annual salary (50th Percentile) £29,750 £26,500 £32,500
Median % change year-on-year +12.26% -18.46% +30.00%
75th Percentile £32,313 £30,500 £35,000
90th Percentile £33,475 £32,600 £37,250
UK median annual salary £31,750 £26,000 £32,500
% change year-on-year +22.12% -20.00% +30.00%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 13,761 32,474 40,893
% of permanent jobs with a recognized job title 90.71% 96.00% 96.05%
Number of salaries quoted 9,932 24,947 29,049
10th Percentile £30,000 £33,008 £36,711
25th Percentile £43,750 £42,500 £47,447
Median annual salary (50th Percentile) £60,000 £56,000 £62,500
Median % change year-on-year +7.14% -10.40% +4.17%
75th Percentile £77,500 £75,000 £81,250
90th Percentile £100,000 £92,500 £100,000
UK median annual salary £57,500 £52,550 £60,000
% change year-on-year +9.42% -12.42% -

Service Desk Support Analyst
Trend for Jobs with a WFH Option

Job vacancies with remote working options which featured Service Desk Support Analyst in the job title as a proportion of all IT jobs advertised.

Service Desk Support Analyst trend for jobs with Hybrid/Remote/WFH options

Service Desk Support Analyst
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with remote working options citing Service Desk Support Analyst.

Service Desk Support Analyst salary trend for jobs with a WFH option

Service Desk Support Analyst Skill Set
Top 12 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 3 May 2025, Service Desk Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with hybrid or remote work options featuring Service Desk Support Analyst in the job title.

1 2 (100.00%) ITIL
2 1 (50.00%) Decision-Making
2 1 (50.00%) Project Delivery
2 1 (50.00%) Social Skills
2 1 (50.00%) Service Catalogue
2 1 (50.00%) Continuous Improvement
2 1 (50.00%) Mentoring
2 1 (50.00%) Service Delivery
2 1 (50.00%) Change Management
2 1 (50.00%) ITSM
2 1 (50.00%) Finance
2 1 (50.00%) Law

Service Desk Support Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

General
1 1 (50.00%) Finance
1 1 (50.00%) Law
1 1 (50.00%) Social Skills
Processes & Methodologies
1 2 (100.00%) ITIL
2 1 (50.00%) Change Management
2 1 (50.00%) Continuous Improvement
2 1 (50.00%) Decision-Making
2 1 (50.00%) ITSM
2 1 (50.00%) Mentoring
2 1 (50.00%) Project Delivery
2 1 (50.00%) Service Catalogue
2 1 (50.00%) Service Delivery